Nissan Reviews

When we started having an issue with the transmission, we of course took vehicle into dealership, which, they in turn, said transmission has been known to overheat, therefore, they installed an additional cooling device on the transmission. However, after having this installed, which was covered under the warranty, it worked for a little while, and guess what? You guessed it, it is now overheating again and of course out of warranty. Perfect timing Mmmmm?? My husband took vehicle back to the MD dealership, they tested and said the transmission is "SHOT" and may burn up at anytime. WOW, Big surprise, again. We were then directed to contact Nissan Corporate headquarters. We did, they set up a case, dealership submitted papers to Corporate and guess what? They told us to pound sand. Yep, what a wonderful "Business Relations" we have here!

I've been dealing with customers most of my adult life and to say the least, you would "THINK" that a major corporation like Nissan would at least work with their customers, but NO! We offered to pay half of repair cost, still NO! To say the least, I'm truly disappointed by Nissan's response I received today and would "NOT" recommend anyone buying one of their vehicles, which I have three of them at the moment, until the Rogue transmission cramps out completely. Sincerely, disappointed customer, but NO MORE! You will "NEVER" get my business, nor will I recommend NISSAN to anyone ever again.... Have a nice day!

I first brought the car back to Hoffman Nissan, as there was an active recall for this very thing, but for which my VIN did not qualify. Hoffman told me that it looked like someone left a screwdriver in the hood, and that it was bent. Couldn't it have been bent from FLYING UP ON WHILE IN MOTION?? They then handed me a $2,200 quote to fix it and told me to go through insurance. Long story short, after 2 weeks of conversation with Nissan corporate, they told me today that they will not fix my car and if I wish to have it fixed it will need to go through insurance or out of pocket. I am appalled that Nissan does not want to stand by their manufacturing and fix this issue. I'm disgusted with their business practices, and can safely say my experience with both Nissan and Hoffman Nissan in Avon, CT, have been the worst business experiences I've endured, especially with so much money at stake.

Since then we have talked to GM Matt, Consumer Affairs and will be calling the BBB. It has been over a month now and we are still in a rental car because every time the vehicle is supposedly ready they seem to find new ways to damage the vehicle. The car is now at the 3rd party body shop which last time we checked (8/10) left spots on the interior seating and shifting counsel. Before going to the body shop the dealer in Duarte scratched the paint trying to do a quick buff job like we warned them not to do. Then when they finally broke down and decided to clear coat the entire vehicle like we requested from the start, they ended up scratching the window frames and still left over spray on side mirrors and tail lights.

The car is no longer new thanks to their lack of understanding and attention to detail. We have totally lost enthusiasm in owning our Nissan and feel like our joy of buying a new car and the hard work that went into it has been robbed from us. Then another sales manager called us in and offered us a newer model with a higher monthly rate to help resolve the issue, which just enraged us even more for wasting our time and again being misleading. Never again will we be fooled by Nissan, and the word will spread.

They did not have a manual transmission which I wanted but they tried to convince me that the automatic is again redesigned and so much more efficient and yet not only have I lost about 6mpg, the car is constantly revving over 4rpm even when I'm barely on the gas. They will say anything just to get you in the car and all they care about is the initial sale. After that they could care less about you or your business.

When my credit was run at the dealership, it came back in the top 12% of everyone in the country. 4 months after leaving the dealership, I received a bill from "Vital Recovery Services", apparently the "go-to" creditors for "Nissan Motor Acceptance Corp" in the amount of $200-$250. I called "Vital Recovery Services" and was informed that there was "Excessive Damage" to my previous lease. I had not received any notice of this debt prior to the letter from "Vital Recovery Services". This was the 1st letter I received from "Vital Recovery Services". I offered to pay the debt immediately, before even investigating, if (and only if) my failure to pay immediately would cause harm to my credit history and/or credit report. I was told, by two different customer service specialists with "Vital Recovery Services", that I would NOT have this debt reported to any credit agencies.

After further research, apparently all leases are inspected by an outside company (meaning that the individual dealerships don't have any part in the decision-making process in regards to the condition of the leases turned in). They have a $500 credit for damages that they give to each customer turning in a lease, and I had somehow exceeded this amount by more than $200 (amounting to more than $700 in damages). Now, my MAIN GOAL of my new lease was to get a monthly payment below $200 (which I was able to obtain). So, it stands to reason that a bill for over $200 would cause me distress. But, I am in the process of buying my 1st home so I paid the bill just to remove any chance of having a negative mark on my credit report. I was told that I wouldn't from Vital Recovery Services and thought that would take care of the problem.

Even though I searched online and found hundreds and hundreds of dissatisfied customers who were in the same situation of "owing" Nissan (and by proxy, Vital Recovery Services) hundreds of dollars for unspecified (and according to everyone we spoke to, undocumented, or at least we were not given any detailed information on the documented damages), I still just paid the $200 - $250 debt so that I wouldn't have issues with obtaining the best possible mortgage rate. But, when my mortgage broker/bank put together my mortgage I had to write a detailed explanation of why I had an outstanding/negative mark from Nissan/Vital Recovery on my Credit History Report.

It's bad enough that my husband and I, in our early and mid-thirties, have vowed NEVER to purchase a Nissan again in our lives (as I stated above, we already have owned or leased 4 in the past 5 years between the 2 of us), but paying them off without too much of an argument after my first received "collection letter" STILL didn't remove the ONLY negative mark on my credit report. Typing this very long "review" of Nissan is fueled by anger, as is the complaints I filed with the BBB against Vital Recovery, Nissan Motors, and Woodfield Nissan. On top of that, our new Versa Note is making some loud noises and I am so livid. I'm dreading the day I have to bring the car into the dealership to get it "fixed". Hopefully that goes smoothly but I will amend this review as warranted.

I talked to my servicing dealer about trading out of the lease, and they told me the value of the vehicle had dropped in HALF in ONE year, leaving me with no option to trade out. I then contacted Nissan Consumer Affairs to discuss being released from my lease. They drug the process out over a month, hoping I would go away. I continued to pursue them via daily telephone calls. They sporadically returned my calls, using my cell phone, rather than my preferred number at work, thus avoiding direct contact with me.

They had indicated they were reviewing my complaint and would have a response by Monday. They notified me today they are only willing to provide me a two-year maintenance plan, but nothing further. THIS CAR IS A LEMON. I recommend NO ONE purchase a new Nissan with this "buy the car, but forget servicing the customer after the sale" attitude. I have always been a fan of Nissan - purchased many vehicles in the past, and strongly recommended their product to many of my friends. I am sorry to say I have lost all confidence and URGE anyone to live under the BUYER BEWARE philosophy.

In addition my partner for the past 12 months has only used it as a work car, which he is a bricklayer and it seems to have the same problems. This means that even if he drives on a dirt road then the same issue occurs. We have had our own issues with the dealership where we live, not contacting head office, and making us pay for things we should have. In addition they have also been very uncooperative and unhelpful to deal with. We have contacted head office about these problems and the fact that this car is completely useless unless driven on sealed roads!! Head office was very unhelpful, had terrible customer service and was unwilling to investigation further or help find a solution to the problem!

NISSAN state that they like to have customer service and a high level in resolving issues. Well we find this to be very untrue. I might also add that this car is under finance. We are now paying for a car we can't use or rely on!! We have had to go buy a 3rd car just so we have a reliable car for my partner to use for work. We should not have to do this for a brand new car that is meant to be 2 years old. VERY DISAPPOINTED with NISSAN!!! Would not deal or buy a Nissan again!!!!

How wrong we were! We no longer have any accolades to give this company, and will deter family and friends from buying from this dishonest company. The transmission is dangerous as gears would slip on the highway, stall at intersections, and decelerate when trying to merge into traffic. And they KNOW this transmission is defective. We've never had such a scary driving experience on the road as well as such an outrageous experience with a customer service HA! department anywhere else. We are done with them unless they replace this transmission with no cost to us!

If they had bothered to call and discuss anything with us, they would realize we live over an hour away from the dealership and service visits by a retired individual that far away don't make economic sense. We ask for assistance and without any conversation with us, a decision was made. I cannot understand how this would ever be considered a customer service department when they chose not to communicate with their customer.

The rear sonar now no longer works @ 8,000 miles. Nissan has basically told me "No" several times to the paint, claiming it's environmental. I live on a normal street, happened at 5000 miles, none of the other cars on my street have this issue! I am at the end of my wits. I feel like not only do I not have a new car, but that Nissan stole $28,000.00 for me. If money were not an issue, I'd dump this vehicle for a Chevy ASAP.

They spec soft rubber on OEM tires in order to get a softer ride and better gas mileage etc. So they are made by the tire manufacturer but to the specs that Nissan sets. In these types of agreements between car manufacturers and tire manufacturers the tire company offers no warranty on the tires because they know the rubber specs that car manufacturers set is inferior. Nissan buys poor quality tires with a name brand on them at dirt cheap prices, put them on all their cars and neither company takes any responsibility for the poor product.

We have talked with Nissan consumer affairs until we are blue in the face and they will not lift a finger to help. They did not even offer to try to help us work with Bridgestone or our dealership to get a discount on new tires. They have literally offered no kind of help at all. Nissan designed the rubber compound, Nissan put them on their cars and passed them off as high quality, and Nissan should stand behind everything they put on their cars. Especially when they are directly responsible for the design and performance. VERY POOR CUSTOMER SERVICE FROM NISSAN!

Three hours after I gave them the down payment, 3 hours of sitting and waiting in the waiting room, chasing my children around, they stated that they needed $200 more. Flash forward to today 6/26/15 when I went to the dealership to give them back the vehicle because I was refusing to keep it on the terms that they did not follow through with implied warranty and implied quality of the vehicle. When I asked the sales manager ** "why did you have me sit around for 4 hours the first day was here?" The manager told me that "the credit union was not open so they had to wait until the following day."

My initial thought was if the credit union wasn't open, how would they have known that they needed another $200 to secure the financing? Seems a bit shady, but what's even more shady ** showed me my credit score, to assert the point that he had to work to get the financing, only to see the real credit score on the financing application was 40 points higher than the one he showed me just minutes earlier to convince me that I was not going to be able to secure financing elsewhere. I kept both reports to confirm this.

Before I ever signed to purchase the vehicle on 6/23/15 the dealership had me take the car home, stating that they were going to work on getting a better financing rate. But to get to the point where I was sent home with the car, I waited 4 hours for them to "work on the financing" whilst my 2 children were running a muck through out the dealership. This seemed to be a tactic to stress me out to the point where I would just sign the papers without reading them just to get out of there. Luckily my husband was here to help with the children, but it was undoubtedly a very stressful time indeed.

I took the car home 6/22/15 and drove it down the highway and notices something very strange about how the transmission was shifting. When going down a steep hill, the engine would rev at 3000. When going approximate 55 mph the car would not shift and would start to redline so I decided to bring it to be checked out. My friend who is a mechanic explained to me that the transmission was slipping. It wouldn't shift into a higher gear when driving down the highway and would rev at six grand until the accelerator pedal was released and furthermore the car would also raise the idol on declining ground. He explained that these are the first symptoms of a transmission issue.

When I went back to the dealership the next day 6/23/15 my spouse was unable to go with me because he was working, which was disheartening for me because he is the one who deals with all of the finances in the household. But the men at the dealership insisted that I come back at this time, on this day, as soon as I got out of work, knowing I would be alone to sign the papers. I explained to the people at the dealership that I was not satisfied with the vehicle at all. I told them explicitly that I didn't want the vehicle. I cited the following reasons as to why I didn't want the vehicle.

First there was a severe smoke smell in the car. I told them that the smell made me sick. I am currently fighting a sinus issue due to this. I explained that I wanted a vehicle history report and they wouldn't give me one. I also explained that my mechanic told me that the transmission isn't working properly. ** the manager stated that they could do an extended warranty on it. He didn't introduce himself but he did offer a warranty to me. I explained that I still didn't want the vehicle. Another salesman stated that he would take the vehicle out for a ride to check it out. This man was in his early 30's had a small build. So when he returned from the test drive he confirmed that the idle was odd whilst going down a hill. This man stated that this was "normal" for a cvt transmission. He didn't check it on a highway to witness the lack of shifting, but he was only a sales person.

I can't see how a sales person would have known more than a mechanic but anyhow. The sales manager ** explained that he worked really hard to get me the loan, and that I wouldn't have gotten a loan if he didn't do that work, and also explained if I didn't get a car from them I wouldn't get financing. I asked him what kind of interest rate he got and he said, "what does it matter!?" And refused to tell me, "I kept it within the price range you asked for". He made it seem like I owed him for doing that work. I felt backed into a corner at this point. This is where he hands me the modified credit score, which was 40 points lower than the one on the financing application. I told the staff that there were vehicles posted for sale online through other dealerships with far lower miles, at the same price. No one seemed to care, but it is posted on their website that they guarantee competitive prices. This is false advertisement.

The sales manager ** explained that he could sell me a different vehicle, but explained that it would cost me more, and I would have to wait another day to see if the financing would come through. He was rushing me along and explained that because of my credit I wouldn't be able to get financing anywhere else. He stated that he could offer me a 2012 leaf at 13000. I explained that if I was going to purchase a different vehicle I wanted to do some research. He wasn't having that he continued rushing me. The dealership was about to close. I later looked the leaf up on their website and noticed that it was listed for 11000, after the fact this really made me worry about the integrity of the men I was dealing with.

I didn't want to purchase the cube with the mileage on the vehicle. I felt forced to sign the papers. The men at the dealership knew I didn't have a ride home otherwise. Since my husband wasn't there, the staff at Girard Nissan knew this, and took advantage of me. While I was in doing the paperwork, ** explained that I couldn't not have the all inclusive warranty but could only get the one that covered certain parts. Not only that but he informed me that they would not throw it in as the manager had originally mentioned, but I would have to pay $1599 for it. They told me to come back Friday for the registration and plates for the vehicle. I called Girard Nissan Wednesday. No one returned my call. I called Thursday multiple times finally the sales manager ** called me back around 6pm. He fought with me over the phone about the car, and explained that I should just come in Friday to go over the situation.

On 6/26/15 I went to the dealership explained my extreme dissatisfaction to the sales manager **, but he explained to me that the vehicle was mine now, so I would have to take it up with the bank. I explained that I would speak to a lawyer to see what my rights were. He boastingly said "go again you better get two of them", and explained that I would not accept the vehicle and left the keys on the counter. Is there anything that can be done about this? I signed the papers on Wednesday evening, and the sales manager tells me the vehicle is my problem now.

Is 12.6 highway send up a red flag or what. My friend has the exact same car as myself, same model, year, and engine. He averages 15.9 city and 18.2 highway with his a/C on. I mentioned this to my dealer, they said to call Nissan consumer affairs rudely. Well I did, they tried to tell me maybe it's the way I drive and look at my book from Nissan to get some tips on how to drive to get better gas mileage. What kind of tips can I get for highway driving? Your foot basically stays in one position driving on the turnpike at 65 to 70 mph.

The woman at consumer affairs said to take it to another Nissan dealer for a second opinion and if they find nothing wrong then I'm basically stuck with what I have. She also said the gas estimates are just that an estimated mpg. Does 12.6 mpg come even close to the 25 mpg rating of Nissan. If I don't get any solution from Nissan then I will put big lemons on the car with gas mileage I am getting and park it in front of the dealership. Maybe it will get someone's attention. Well, that's where I stand at this point.

I requested that they replace my car as it is obviously compromised and defective. It is not running at 3,000 miles. How am I to expect it to run at 70,000 miles? They said "no". I then requested a 150,000 mile bumper to bumper extended warranty to ensure it would continue to run. They again said "no" but offered a 100,000 mile warranty that only covered the transmission, not the defective computer system, etc.. Again I say how can I count on my car to run at 70,000 or even 50,000 miles when it doesn't run at 3,000? There are multiple things wrong with this car, including the extremely expensive computer system that they are not addressing. The Nissan Corp has been extremely difficult to work with and they refuse to take back their defective product or stand behind the product.

The 2nd Murano did not have the console issue, but had a driver's door issue... The door would not properly close, would not align to other doors and seemed like the car has either been in a repair or an accident or simply was not assembled correctly. Same thing. Brought the vehicle in for service. 2 days in the body shop the vehicle is returned back with some door adjustments, broken door molding, need new parts, will need car into service again and a 2nd conversation with ** (general manager) is now on a different tone. Essentially he has said that we have "helped" you out... Can't help you again other than repair, repair and more repair... And that's why there is warranty.

Not to mention that both times I have brought in the vehicle for service I did not receive any paperwork as to the vehicle taken to service or what was done to it, or who worked on it. As it stands now I am extremely disappointed with the purchase, with the vehicle, with the dealership and its management. However I do appreciate the sales person ** for his time and assistance with the process. And I doubt anyone should buy a Nissan from this or any other Mossy Nissan dealership so that you will need to take it to service for immediate warranty repairs... Buyers beware. Today is June 25th, 2015. Still waiting for door molding parts (Which are clearly not going to fix the problem anyways, but someone at Nissan or Mossy Nissan decided that the molding is an issue after door adjustment and they want to replace this first) 3 weeks and on just waiting on parts.

Should have left the vehicle at the dealership, but they gave me a Nissan Versa with all stickers for sale as a loaner to drive. Contacted Nissan Consumer affairs... Pretty useless experience as well. They are telling me that they are in communication with the dealership and that's it. Still no paperwork provided for any service performed on the vehicle to date. DO NOT BUY VEHICLES FROM MOSSY... This can happen to you. A reputable dealership would not sell a 40k vehicle with defects and let customers "repair" vehicles. Imagine if you bought a Brand new vehicle and immediately had to take to service. For weeks. This is obviously last time I bought a Nissan and the last time I bought a vehicle from any Mossy Dealerships. This is how a company lost a customer. And none of my friends and family will even consider Nissan or Mossy Nissan.

The whole process of charging vehicle at home only works if you have your own place, if you rent like me it is simply not practical. I had to go to dealership near my home to charge vehicle daily. This car only allows you to go so many miles without requiring recharge, not worth it if it is main car in your household. 3rd day with this car and I had to call AAA again because me and my spouse were stranded at gas station after going to a theater 15 miles away from home car required charging again pathetic. On 4th day I contacted Internet representative from Nissan of Duarte and demanded something to be done. I couldn't be stuck with a lemon on a lease for 5 years and in spite of everything I was willing to do business with Nissan.

I returned Nissan leaf on 1/18/15 and leased 2015 nissan altima and after having car for 4 days only I was stuck with 10000 negative equity on top of 24000 for Altima lease for 5 years. I am paying almost $600 month for an Altima and after recently contacting nissan consumer affairs I was told that nissan of Duarte followed proper procedures. Talk about complete rip off. Beware false mileage advertising of leaf and company that doesn't stand behind its products. The worse part this is 2nd vehicle purchased at this dealer but after going through depression and all stay away if you can there're better cars in the market. My ratings below pertain to Leaf.

Now because of the mileage, if I want it fixed, I have to pay for it. So how much is it?? Well they don't know because in order to give me a price, they have to look at the vehicle. They are unable to determine the price of the part needed and add it to their labor charges to give me a ball park idea of it will cost. So I send an email to the management team who calls me to let me know they can't replace the part for me for free, even though they know it is defective, but they are willing to let me trade it in and put me in a newer model Nissan that doesn't have any defects. Now if this is how they treat their loyal customers when something goes wrong, why on earth would I buy another car from them???

The Nissan dealer told me that Nissan doesn't authorize them to repair transmissions, only exchange them for remanufactured ones. Then he runs my vin# and tells me that my car is not covered under the extended warranty from Nissan. They cover 2003 till 2010 and my car is 2011 and that I would have to pay to replace the transmission. We've had the car one year and bought it with 72,000 miles and it currently has 80,500. Now I'm stuck with this problem and the vehicle is not paid off yet. At this point I am running out of options. Please help.

Three weeks ago I began experiencing the same problem and Sunday June 14th I went to turn into the grocery store parking lot and tried to give it a little more gas and all it did was idle and then immediately my service engine light kept flashing. I had the vehicle towed to a Nissan dealership and it was confirmed my transmission went out and to top it off they are non repairable. So not only do I not have a vehicle but I am also making a very decent payment on the vehicle and my warranty has expired. To everyone out there looking to purchase a Nissan. I highly recommend that you do not buy their products until they discontinue the CVT transmissions. If you're interested in how Nissan vehicles look rather than the quality of the vehicle then have at it. Trust me when I say you will be glad you didn't purchase any of their vehicles with the CVT transmission. I only wish I would've done my homework before purchasing my vehicle.

We called Nissan road service and they said they will come within a hour but we waited 5 hours for them. We were so anger because we can't leave the car there, it's blocking someone else's car. 5 hours we waited, whole day was ruined. They kept lying to us saying they would come soon. We paid $1600 more on Nissan car dealership for the additional car service. I am still so angry. We couldn't go to work. So regret that we chose Nissan. The car is bad quality and the service is terrible.

As I was filing the receipts, I noticed a letter from Nissan, addressed to me at a former location, about five years ago, explaining about the CVT extension on the warranty. The "clincher" was it had to be an authorized Nissan Repair shop. I called Nissan consumer affairs again, and brought up about the letter. Still no results. I spoke with his supervisor, and he also disallowed it. I spoke with the shop, as they bought the engine from the dealer in town. I spoke with the dealership, and the service manager, who would try to intervene on my behalf.I just found out late yesterday, the service manager was not able to negotiate on my behalf. I will not stop, and continue to talk to more supervisors within Nissan. To take no just because the dealership did not replace the transmission is not satisfactory. They should at least pay for the transmission, or give me credit through the dealership, since the transmission was bought from them.

2 months into owning the vehicle the convertible top stops working... Come to find out the top on this vehicle had already been replaced at 12k miles and was brought in several times for complaints with the convertible top not opening properly. Now we have a car that the top DOES NOT WORK and they say it will cost $17,000.00 in parts to repair... This does NOT include labor. Nissan doesn't feel they are responsible for this repair. How can you expect a consumer to spend SEVENTEEN THOUSAND DOLLARS + labor to repair a car worth 24K when it is clearly a known issue with this vehicle?

We even found a bulletin Nissan published stating known issues with the top. This is the most unbelievable thing I have ever come across. NISSAN was my very first vehicle. I've always thought they were great vehicles. I will never EVER purchase or recommend to ANYONE to ever buy a Nissan. We will be wrapping the car as a lemon and serving free lemonade out of it. DO NOT PURCHASE NISSAN.

I spoke with them very respectfully and explained; I will be resubmitting a complaint due to lack of multiple communication issues in not receiving a call back or response from said date 5/7/2015 up to 5/18/2015 regarding the various issues and in the handling of previous Case # **, and how quickly it was closed. The vehicle safety concerns and issues are my number one priority and should be Nissan's as well. Mrs. ** responded "that will be fine and maybe we can handle it appropriately, readdress issues and concerns, with proper documentation." I HAVE NOT BEEN ABLE TO RE-SUBMIT COMPLAINT DUE TO ERROR MESSAGE FROM NISSAN CONSUMER AFFAIR REPLYING MY NAME IS WRONG AND REJECT MY EMAIL NOW which reads "Access Denied. You don't have permission to access "http://www.nissanusa.com/apps/contactus" on this server. Reference **"

I have tried to resubmit the complaint numerous times once again and it is unaccepted. I felt Nissan was not able to make an appropriate assessment and determination based on lack of information they'd received and lack of communication in handling of this matter by the person Nissan assigned to this complaint. New issues have since arise. I am trying to resubmit another complaint too and maybe this time with my personal office number being provided will avoid lack of communication and we can fully address the safety issues I am presently having and been having with this vehicle, 2012 Nissan Versa since purchase date at CarMax in White Marsh.

The brake pedal is now fluttering and the seat belt just locks for no reason while driving. My vehicle has been parked and I am driving another family vehicle. In addition to this complaint, I am contacting you because I have been experiencing and have been experiencing serious safety problems with 2012 Nissan Versa Sedan make and model. Although, I realize Nissan makes some of the greatest vehicles. The 2012 Nissan Versa I purchased I noticed has very serious safety issues that began the day I purchased this vehicle at Carmax, White Marsh, MD lot. After pleading with Carmax to take this vehicle back for a year and 1/2 they would not allow me to give the vehicle back to them the day I purchased it.

The problems with the vehicle upon purchase of the vehicle were brakes did not work properly at all. Carmax attempted to fix brakes 3-4 times, pedal would not work and often get stuck, defrost does work and takes a very long time and during rainy conditions it doesn't work at all forcing me to roll down windows to clear them, noise coming from around side view mirrors, freezing of both side view rear mirrors during winter and freezes during driving in cold conditions, vehicle is unable to sustain any type of wind or rain conditions and I've literally shifted into another lane numerous times while driving on the highway, over a bridge, and even on the street, if a truck or someone passes me at high speed 65-75 I easily shift out of lane-position.

Paint job was very poor-scratched terribly, body is very weak and fragile, no matter what hits my vehicle a pebble cracked the glass, a slight hit will hugely dent the vehicle and has, rear window in the passenger rear side will not go up and down properly at all. I have submitted endless complaints regarding my vehicle and I am very dissatisfied with this make and model; believe I may own a defective model because there are too many issues with my vehicle.

I don't know what happen with this vehicle but the safety issues I experience regularly really concern me and the family I have ride with me. Please let me know what you can do to address these serious concerns. After two years of battling with Carmax Corporate Office for a year 1/2 to take this vehicle back; I am now contacting the manufacturers of this vehicle. The vehicle I purchased is not safe and has not been since the day I purchased it. I have been in 3 different accidents.

The first week after complaints were made and I purchased it I was unable to properly brake and ran into the back of the vehicle a week into owning it after reporting the brakes were not properly working. I pulled into a parked car and could not maneuver appropriately into a parking lot and hit a parked car as the pedal locked on me and brake would not work properly. There are multiple dings, hits, scratches, dents because vehicle was not properly painted. A two year vehicle looks like I owned it 20 years.

My concerns and safety issues are not being taken seriously and believe if Carmax would have notified you of this something would have been done a lot sooner to address these issues instead of being taken advantage of during purchase of this vehicle. My younger children nor my husband wish to get into my vehicle because the serious safety concerns they have and also experienced with me while riding with me in 2012 Nissan Versa.

I think Nissan makes excellent cars. Just this one has multiple defects. Please contact me with ideas or a solution you may have to fully address these issues. I look forward to trying to resolve these issues. Thank you for your time and attention to this complex and serious matter. In kind I have been patience, respectful only to be met with NO RESPONSE and NOW UNABLE TO RESUBMIT COMPLAINT FOR PROPER HANDLING!

I drove a 13 Versa for a year until I was rear ended and it was totaled by a drunk driver. I accrued 52k miles on it with no troubles. After that I got a 14 Sentra 6 SPD. I drove it for a year and accrued 45k miles on it with no issues. I found myself needing a truck so I traded it in for a Frontier. I've had it for two months and 8k miles and am extremely happy with it. I plan on keeping it for a long time. The point is you will occasionally get the troubled anomaly, but all in all Nissan makes a good product.

OK so now I called Consumer Affairs of Nissan and I received a return call from ** (615) 725-7592 who gave my a REF. # **. Told her what was going on and she insisted that I take to a different Dealer for a Second Opinion. So that's what I did, I brought the car over to another Dealer MLG #45,963 April 2015 "Middletown Nissan NY" and they couldn't duplicate the problem as well and NO codes. And now to top it off, this problem it's costing me money to a Rent A Car. OK So I picked up the car and on May 2, 2015 it happened again.

On May 4, 2015 I had my friend hook up the scanner to check the system and found a stored code. Transmission Fault code P0744 "Torque Converter" ECU part # 31036-JM62A. So I brought the car back to the first Dealer "Newburgh Nissan NY" and that's where car is now, and they wouldn't give me a rent a car so I am stuck home. I left several messages with ** and have not received a call back. Shows you how concerned she is about this problem. I also filed 3 Vehicle Safety Complaint's with Safercar, gov...

Once I verified this wasn't true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage I'm applying for.

Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating "hello" several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? I'll be contacting Comcast to see if they can do a search on this mystery email I supposedly received. I'm paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

This is something very dangerous and could of caused an accident. April 24 2014 I took the car in AGAIN for the second time. This time I needed a new transmission. I also had a noise coming from my sunroof and my back window. The guy at the dealer said it was just a clip that needed to be fixed. It's now March 2015, almost a year and I'm back at the dealer for the third time, not for the transmission but for the AC! My AC is now broken. The service told me my compressor has a leak. You would think they would lend me a car while they get it fixed, correct? Nope, they didn't. They put freon with a dye to see where the leak is coming from because that's the way "their warranty works."

Guy at the service told me to bring it back in a few days to see exactly where the leak was coming from. AC stopped working today (it's now 90 degrees in Miami), I took it in for the fourth time hoping they can get this replaced ASAP!! NEGATIVE! They told me to come back Sunday because they didn't have any cars to let me borrow in the meantime.

I'm sure this isn't the last time the service area is going to see me. My transmission is making noise again, my right side windows gets stuck and I have the rattling noise again from my sunroof and my rear windshield. Words can't describe how upset I am with Nissan. I pay a pretty good amount for a car that has had so many issues. I cannot wait until the day I can turn this cheap car! I'm currently getting prices with other dealers. I will never lease with Nissan again. My lease will be up in a couple of months, I'm currently getting prices with other dealers. Bottom line if you don't want to spend most of your time in the service department, don't even bother with these people.

Unknowing I signed the contract, but when I noticed, I made several complaints to Planet Nissan, Nissan Financial and Consumer Affairs. I was at a local 24 Hour Fitness jacuzzi venting to a stranger about the treatment I had been receiving. Turns out he was Planet Nissan's General Manager. Who also refused to touch this matter. I had no luck resolving this matter therefore I decided to shut up about it. After all it is the best warranty a person could have right? No! Recently, my engine crashed in this 2012 Nissan Maxima at 56k miles. I immediately took the vehicle back to Planet Nissan and within a week I was told that the my Manufacturer Warranty and the Extended Plus Warranty would NOT cover the damaged engine.

Why? They claimed there was sludge in the engine which Voids the Warranty Agreement immediately. I was asked by the Service Manager ** and the Sales Manager ** to provide proof of oil changed for 2014. I successfully retrieved the documentation from my credit card company to prove that I have kept up with the maintenance on the vehicle. Response: DENIED. This is the easiest Scam you can pull on a working woman like myself as my only fault here was purchasing a Nissan to begin with.

I contacted consumer affairs, a representative called me to discuss this matter however, his entire conversation was "No, No, No, we cannot help you." Leaving me without any options and refusing to accept my proof of maintenance on the vehicle. So, I asked him to please investigate this case and consider allowing me the opportunity to have a second opinion as I felt that Planet Nissan was jumping the gun here. Apparently they logged it in Nissan's system prohibiting me from EVER having the engine fixed under either the manufacturer warranty or the extended plus warranty.

The consumer affairs agent made it real clear to me that no matter where I go in America. The engine will Not Ever be covered, therefore there was nothing Nissan could do nor did he care to take a look at any evidence I had to support the previous maintenance on the vehicle. He made it real clear that he was supportive of Planet Nissan's decision without any proof therefore, I was on my own.

I took the vehicle to United Nissan in Las Vegas for a second opinion as the Check Engine light is generating these codes: CYL 4 Misfire, CYL 6 Misfire, TW Catalyst System B1, and TW Catalyst System B2. Within 24 hours I received a call back from the service agent ** who explained that the claim was DENIED. He explained that although the technician saw no sludge in the engine that Planet Nissan had reported such and therefore the claim was DENIED. I explained that I needed a second opinion as my car received maintenance regularly and I had proof. He explained that he could not help me and asked me to return the rental car as soon as possible.

A day after returning the rental car I realized that I had left my duffel bag full of personal belongings in the trunk and a handicap placard in the rental car provided to me while the Maxima was in Service. Immediately I contacted United Nissan and was told to come and pick up my belongings that they had retrieved it from the rental vehicle. Today March 19, 2015 I went to United Nissan to retrieve my belongings, it was explained to me by ** that it will cost me a total of 12K to replace the engine in the Maxima, My handicapped placard was stolen and my duffel bag of belongings was ramshacked. I'm so disappointed in my treatment at Nissan, overall I'm disgusted. I don't even expect a resolution from here. I'm stuck with a 2012 Nissan Maxima with a bad engine and a $700 car payment. This is pitiful.

I asked him how the leaves could have gotten in there and he just turned the knob and said, "Thru the intake?" I said I had never heard of anything like that and asked if he could show me how to get to it and he said NO! I said, "Well it sounds like a bad design so it should be covered under warranty because I eke this car under a carport." He just walked off so I told him I would call Nissan and file a complaint with them. He said I could do whatever I wanted to do! I got this car because I'm disabled and on social security. I needed something reliable that I wouldn't have to put money into. Now I have a nasty dealership to deal with.

If a notice had been sent out I would have taken my Armada in to be checked. The cracks were very small and in the same place on both of the old manifolds. The dealer was obviously aware of the issue. The service manager told me when he showed me the old manifolds, Nissan corrected the issue by adding a weld to the manifold to prevent it from cracking. I hope this can be taken to another level of review.

"This is my 4th Nissan and will probably be my last. If Nissan was truly interested in keeping customers for life they would at least cover the parts due to the nature of the issue. Had a notification been sent out in regard to the issue I would have taken the vehicle in to be repaired. Nissan basically covered their butt by extending the warranty and not notifying their customers of the issue --- WRONG --- this issue needs to go to a level above whoever is reviewing my case. I will pursue my case with the Consumer Protection Agency."

I made a 5,127.44 payment in the form of a check and mailed in, happy it was going to be done. Waited a week, checked account and it was still not listed. Check another week later and still nothing. So I called, they said the check was damaged and could not be processed and mailed the check back. This whole time I stayed in communications with Nissan. I told them once I received the large check back, I would send another check for total payoff. I was advised by another customer service member in total loss department that as long as payments were no further than thirty days apart, I was good.

Well they LIED. I was sent to collections department within Nissan and told it will be listed on my credit as a charge-off. I did just received the check damaged yes, but was damaged when opened at Nissan. They opened the envelope long was tearing the account numbers off, then sent the check to me in two pieces so I will make a full payment to be DONE with Nissan but this car was 2014 with 8,500 miles when totaled and was just waiting for this to be cleared to by a 2015, NOT ANY MORE.

Nissan will never get the chance to sell finance or even talk to me about one EVER..... And as a veteran, I will post this on all my veterans pages that I am on. I do not recommend Nissan Motor Acceptance Corporation to ANYONE.

I applied to Nissan corp for help. They stalled me two months then said no. Dealer only said the repeated overheating and fire was a bad alternator "that we should have caught" but they wouldn't replace the car or engine. On a NEW car??? Other shops now tell me the heater malfunction is due to the critical overheating and that many other systems will be significantly damaged. I asked what are the specs on the heater: they said, "Ohh we don't have any." Lemon laws are useless if they can get the thing to drive off the lot. Shame on them. I was ripped off. Karma will get you boys.

Back in 2000 a cheap $20.00 oil change at Nissan was recycled oils, garbage. They did not care about customers. I still hear from my customers back home in Louisville and they miss me. I took good care of them from a wreck to a clutch, and when the Dealer told them they could not fix it, I had like new used parts and would have it going in one date with a year or more warranty for 1/5th the cost. I drive a Lincoln Towncar now and a BMW Z4, cause BMW charges much more, not a better vehicle, 240Z easiest car to work on.

I will never buy another Nissan. I don't recommend a Nissan to anyone. It was and is an awful experience. Nissan has stressed me out beyond belief. I had to go back and forth to the Nissan dealerships at least 20 times. Can you imagine two BRAND NEW Nissans going bad within six months? Nissan is not the same brand that it used to be.

A couple of months later, I was driving 75 mph (the speed limit) on a flat stretch of TX190 when the vehicle suddenly lost power. I was only able to keep it at 60 mph by pressing the accelerator to the floor. I was only able to resume normal driving speed by taking my foot off the accelerator and then pressing it to the floor again.

From what I've read online, Nissan has had problems with its CVT for years, yet I was unable to get 3 Nissan dealers in 3 different towns to service this problem. One said they couldn't reproduce the problem. The other two wouldn't even give me an appointment. They basically said this is just how this transmission works - live with it. It got worse. I live in Central TX, and my parents live in Phoenix. The morning of March 21, 2014, my dad died. I found out at about noon, went home to make plane reservations and pack, then drove to the nearest airport, about an hour and a half away, mostly interstate.

Less than an hour in, I started having trouble, so I stopped to eat lunch and let the CVT cool. Shortly after I started out again, one exit before the airport exit, the car suddenly dropped to 40 mph -- in a 70 mph zone -- and kept losing power. I had barely enough power to get off the freeway and coast into a gas station. I had it towed to a Nissan dealer, rented a car, rescheduled my flight for the next day, and booked a room in a hotel. I was gone for over a week. It took a whole week for the dealer just to get permission to replace the CVT after the mechanic "pulled CVT oil pan and found excessive metal shavings in pan and inside transmission", so I had to rent another car to get home and to work the next few days.

The invoice only said "All Nissan genuine parts carry a 12 month/12,000 mile warranty", so I asked if that was the case for the CVT as well. The response was so outrageous - I asked for it in writing. I was told that, if I had bought an SUV, the CVT would be warrantied for 120,000 miles, but as I owned a Versa, it was only warrantied for 20.5 months or 60,000 miles, whichever came first. I had only had the car for about 1.5 years before the original CVT started to go. It died at 2 years 4 months and 34,167 miles, which means this CVT is warrantied to last less time and mileage than the original. Nissan should be ashamed of itself, and my government representatives should be ashamed to allow such a company to continue to do business in this country.

They say they sent it. I have received nothing and how can I pay fees. I have never been informed of fees, not missed payments. I have no missed payment except for the one they did not take out at christmas. I have written them and sent an express mail to them requesting the letter and Proof. I mean they could make up anything they want. I am really feeling pressured to pay as they mentioned they can come after my vehicle but I am not sure how to proceed. Can you please please advise me on this matter.

I contacted Nissan Corporate Consumer Affairs and it took over a month of phone calls back and forth for them to finally tell me that that would claim no responsibility because the car was too far out of warranty (82,000 miles). When I first asked Nissan about the car, it probably only had about 24,000 on it. Then in May when they checked the transmission, it had 70,000 miles. I did some research and found several other customers whose transmission had died around 70 - 72,000 miles just like mine.

DON’T TRUST NISSAN......VERY POOR CUSTOMER SERVICE IF THEY KNOW YOU'RE RIGHT! I will continue to seek legal action against this company. In the meantime, I've bought a Mazda, so far very happy with. Am in the process of trying to sell my 30,000 dollar Rogue (now worth about $6,000 without a transmission!).

He went and scheduled an apt for the following Monday but neglected to put down what the issue was so, when I took it in on Monday I also told a different service guy about another issue I was having with the radio. The radio is the only issue they touched. The excuse I get is, "Our service department could not get the issue to reproduce". For the full month of December 2014 I recorded date, time, weather when this issue was repeated. I also have a video of it. This is NOT acceptable and I want it fixed!!

Date, Time, Weather. 12/3/2014 2:30 PM, humid. 12/5/2014 7:55 AM, humid. 12/10/2014 7:56 AM, rainy/humid. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/14/2014 1:02 PM, rainy. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/17/2014 8:49 AM, rainy. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/18/2018 9:21 AM, rainy. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/18/2014 4:56 PM, rainy. Started car and no readout visible. 12/19/2014 8:33 AM, rainy. 12/21/2014 3:00 PM, 12/22/2014 8:30 AM, 12/23/2014 8:57 AM Rainy, 12/24/2014 4:50 PM, sunny Temperature was 51 degrees. 12/27/2014 8:30 AM, sunny temperature was 36 degrees. 1/4/2015 4:30 PM, sunny. 1/6/2015 8:30 AM, sunny temperature was 33 degrees.

The next day I took my car to Landers where they found the car to be out of alignment and several technicians hooked their phone to my car and all reported the Bluetooth feature functioning properly. The service department inquired about my cell phone which was an LG G3 though Sprint. I was informed that my cell service was the problem. (See service notes) This is one of many very disappointing visits to Landers because in the base Nissan Versa, which has a nonadjustable Bluetooth microphone--Nissan is fully aware the Bluetooth is nonfunctional.

One of Landers technicians was aware my front struts were installed improperly from the factory but didn't mention it to anyone. I kept returning to Landers because my car still pulled to the right and jerked to the left under acceleration and my Bluetooth Feature still did not function but my phone worked fine in other cars. At one point the car jerked so hard to the right I over corrected and did a 360 on I49 and that resulted in my bumper cover being scratched up. I finally spoke with the manager of service department who had a tech ride with me and he informed me that my car pulling to the right was just a hard constant drift and my Bluetooth would not work until I switched cell carriers. They then put my car on the alignment rack and told me it was in perfect alignment and the Bluetooth issue was my problem.

Although, I constantly brought up the fact that 10 gallons of gas which filled my tank up would take me from 250 miles to a max of 325 miles my instrument cluster reflected 40mpgs- this issue was never addressed. The manager told me he could not fix something that is not broken. I then received a survey from Nissan Motor Company and informed them of my cars constant drift, inaccurate instrument cluster, and nonfunctional Bluetooth. The next day Landers had called me various times. The service department, Marilyn ** (customer service manager) and my Salesperson all wanting me to bring my car in. First I met with my salesperson who asked why I didn't go to him with my problems and I informed him that he had saw me and spoke with me several times while waiting on the car and knew I was trying to have my new 2015 Versa fixed. He informed me that my survey cost him and Marilyn a lot of commissions and that Landers had to pay my finance company just to do my loan.

I realized right then I had been the victim of a kickback loan. Next I went to visit Marilyn ** who told me from the first time I brought my car in a technician had noticed my front end was assembled wrong in the factory. How she found this information out so quickly was beyond me unless Nissan was trying to wait till further down the road to fix the problem to avoid hurting reliability ratings. I have a coworker who purchased a new SUV from Nissan (a hospice nurse who was working) and the vehicle just went off and Nissan accused her of running her car out of gas and then kept the car for 8 weeks. Marilyn went on to say the service department was disorganized and had a lot of miscommunications and that no one had drove my car to check the Bluetooth but had just sat in the car. I informed Marilyn I had broken my contact with Sprint and went to AT&T and my Bluetooth still did not work.

My car was so severely out of alignment I had lost control and expected them to pay My Early termination fees to Sprint, Replace my LG phone, and fix my bumper cover. To this she replied "the service department will not take responsibility for any of these things." I even had internet installed at my home due to using over 100GBs of data per month. All of my Sprint talk, text, and data was unlimited for $60 Dollars/month. With AT&T its $40 for the line and $40 for 3GBs of data and $39 per month for internet service. She let me know that my car would be fixed and that was the most important thing to me. They replaced the left front strut and I'm not sure what else. The car was still not in alignment and the instrument cluster was never addressed and the Bluetooth feature did not work. I work for home health and hospice and declining a call is not an option for me.

They later talked me into trying to trade my car for another Nissan but lowballed me on the trade difference and the finance company wanted me to keep my car for 1 year. I knew it was wrong to trade my car because it was obviously a lemon but was desperate to get out of it because between the car being out of alignment and not having hands free calling and previously losing control I felt unsafe in the car. After that the service manager took the car and kept it over a week and could not find a problem with the alignment but ordered another microphone for the Bluetooth. I assumed he would have read previous notes on what had been done to the car but did not. I took the car back and wrote Nissan Motor Corp a certified letter giving them one last chance to fix the car. They sent up a tech from Dallas and he and Marilyn rode with me and he called my car pulling to the left under acceleration torque steer and pulling to the right curvature of the road which is a term Landers loved to use.

We made various calls on my cell phone which everyone could not hear us then Marilyn wanted to call Landers which I insisted she not but she did anyway and she spoke with the lady who she shares office space with and of course she could hear us fine because she had her volume turned to the max at the office and this was preplanned and very deceitful and pathetic. Someone else called and were unable to hear Marilyn. When we got back the cooperate tech who argued the car was fine found the car to be out of alignment and fixed that and addressed the Bluetooth by allowing me to drive the same car only with a continuously variable transmission (my car is a stick) and at 70mph the Bluetooth feature did not work. However, I noted that the RPMs in that car were very low allowing the car to achieve good gas mileage were as my five speed would have the rpms at 4000. The car was still out of alignment and Nissan Motor Company wanted to pay me $1500 for my inconveniences but when I received the letter it was a settlement offer for the alignment and Bluetooth. They also expected me to keep the car in that condition.

I will write letters to the Federal Trade Commission, The National Highway Traffic Safety Administration, and The Insurance Institute for Highway Safety until these cars are recalled. Because Nissan is fully aware that the Bluetooth is not functional and the manual transmission equipped cars in no way achieve the mpg as promised and this torque steer would lead to many head on collisions for a driver who is medically impaired. Texting, talking and driving has proved fatal time and time again let alone a car that pulls into oncoming traffic. My last visit to Landers I tried to obtain my service records with diagrams of the alignments and was invited to leave because I admitted I was going to seek legal counsel. I also needed an oil change and my car was out of alignment so eventually I took the car to another Nissan dealership who found the car out of alignment and performed yet another alignment which the car still pulls. I have received stupid surveys from Nissan Consumer Relations asking what I expect them to do. I want them and Landers to be honest.

I will be filing Freedom of Information Request with Nissan and Landers concerning other complaints, recalls, and kickback loans. The money Landers has cost me is expected now. The money Nissan offered and then sent a settlement letter is viciously ridiculous. I'm not sure what legal recourse to take with them but they have made me a firm believer of staying away from any future Nissan product. Please advise me of who else to contact concerning the immoral car company!

I purchased a new car, because I believed it would give me a sense of safety and security. But actually I got a lemon instead!! Mine and my kid's life was put in danger! The car has a bit more than 5.000 miles on it, I am so caring with it, but it is bad. I am afraid to drive it now, even when it is being "fixed", one week ago the wheel came off (which I doubt happens on a regular bases), how can I know that one week from now the roof will not be blown away or the car will not explode, or something else!!

And another thing - when I cancelled some of my Christmas plans and was ready to go to pick up my car, Nissan representative called me and left a voice mail, saying: "Oh, the car is not ready yet, I forgot to tell you that while we were fixing the axle we scratched the bumper..." It sounded like they forgot to fill up the tank! I don't know if they are the one who responsible for the wheel falling off (because 2 weeks before it happened they were replacing the bolt) or Nissan just makes lemons, but I want this crap to be resolved! I have never heard or been in such a ridiculous and at the same time stupid and banal situation! I am going to talk to a lawyer. I want you to replace my car, return my money or other options. But I don't want to have any business with your company anymore. It is a big name, but a thin quality level.

I am a small business owner that works with the disabled and it nearly knocked my business out. I am very dissatisfied (obviously). They have already wasted my time that I won't get back - but I am still trying to get them to compensate for the rental car. I could take this into litigation - which I have made them aware of - but I am trying to mediate and be fair here. If anyone has any email addresses for upper to senior management for Nissan North America - or even beyond - please let me know.

I filed a complaint with Nissan and have been given the customer service shuffle. Nissan has repeatedly refused to call at the time I have requested. I have provided the title to the car, the bill of sale, the insurance policy information, etc, etc, etc.

Even requesting four different times that Nissan call between 1:30 PM and 3:30 PM Monday through Thursday, I received a call this morning at 9:25 AM. The polite young man indicated he had received prior e-mail (everyone requesting the 1:30 PM to 3:30 PM time). While his English was very good, he clearly had not read the e-mail he said he had (could be from India).

I know this is one of Nissan's cheapest cars, but I have owned Sentras (before Versa) but never had this many problems with something as simple as a fan switch (resister). I will never buy another Nissan and will buy American in the future. If Japan is going to make cars as bad as the America cars, I might as well buy American. At least the parts are cheaper.

I contacted Nissan Corp and was assigned a case # so Heidi calls me every 3 days while I am at work or when she is about to leave for the day to check the block to ask if the manager of Bowie Nissan has contacted me. I returned her call and left a message asking to receive an email and she said she is unable to write an email. I was very specific in a detail letter and she leaves a message to say to call her if I have concerns. I will never refer my friends to Bowie Nissan and yes I have many friends who are in need a car including my daughter. I will refer then to Acura, Acura does not rip off its customers. The financial advisor lied initially to me about qualifying for a higher loan and I have excellent credit. The bank gave me a much better loan than Nissan tried to offer for less years. I have seen cars that are clearly marked Altima 2.5S. The paperwork noting what is attached to the vehicle also coincides to read Altima 2.5S. My son's car says ALTIMA S and his paperwork says ALTIMA 2.5S. The fair thing for Nissan to do would be to add the features that we paid for. We have paperwork that clearly says 2.5S

John, the manager told me that's what he suspected was wrong with my SUV. John also advised me that there was a warranty on the fuel sending unit but it was only for 72,000 miles but at the least I feel that I should not get stuck with the bill because I bought the car used and had no clue that they had this issue or that it would almost cause the life of my husband or an innocent state trooper. I feel Nissan should open the recall and extend the warranty for the 2005 Nissan Armada fuel sending units. I know only certain 2005 models were in the campaign and recalled but this is what was wrong with my Armada the same thing Nissan campaign for. I want Nissan to cover the bill. It's an unsafe issue and if you guys do not reopen this recall Nissan is going to get somebody killed. If I have to take it to my Lawyer then so be it.

Original Review: Nov. 27, 2014

I have ordered import (tax free- diplomat) Nissan Juke 1.6v in early Oct (last month) through Nissan Thailand. Now our situation is we cannot order another import tax free car because the privilege expire this month (Nov), if we don't take this car and we cannot have any other tax free car during our stay in Thailand, also when we make the order and all the customs document has indicated we are an owner of this car, so we have to take it.

I'm not sure is if the sale rep felt we will take this car no matter what, so she made the very unprofessional mistake in our order. I ordered silver color and they give me grey color. The sale rep admitted she made a mistake and tried to offer me 10% discount (about USD240) in accessories and free window SUV film (worth USD120) as compensation.

Then I found out repaint the whole car needed USD1,200, but the sale rep refused to pay for that. The reason the sale rep refused to fix her mistake and repaint our car is their office doesn't have budget for this and she also said she is doing our favor to order this Nissan car from Nissan Indonesia. Nissan Thailand doesn't make any cut or profit from my order.

The compensation offer Nissan offer me doesn't sound reasonable at all, is like the construction worker build the house at the wrong land and try to give cookies for apologize and hope everything will go away by itself. My question is I pay what Nissan quoted me, as Nissan Thailand said they cannot make any profit from my order, it become my problem? I should tolerate whatever mistake they made? I should force myself to accept the consequence from Nissan mistake? Just want to let everyone know I never experience such unprofessional staff to order one simple car purchase order. I'm consulting lawyer opinion, see what is best interest for me - drop this car order or take it as it is (I really hate this grey color!).

A month of owning the car, I get a call from Nissan saying I did not make a payment for my 2013 Sentra and the car is in jeopardy of being repo. I told the guy that I sold the car and asked why that information was not in the computer. Thinking it was an honest mistake, I called the Nissan Dealership where I bought the Altima and they said, "Oh yeah we sent that in, you should be fine". 2 months of owning the Altima I get another call asking about payments on the Sentra. Then 2 days after that, I get a letter stating that I was not approved for the loan on the Altima and needed to return it. I was confused because I had already made 2 payments towards the loan on the Altima.

I called corporate Nissan and asked what was going on. They stated that when I applied for the loan, I was approved but then I got "disapproved". WHAT??? I stated that I already made two payments for the Altima and was wondering where that money was going. They told me "Oh that is going towards your loan." I asked what loan was that. "The 2013 Nissan Sentra". I could not believe that I was paying for a car that was no longer in my possession. (It was even sold at the dealership.) I immediately called the Nissan Dealership and asked what was going on. They said "not to worry. We will fix it". A month later I get the same letter. Repeating last month, I finally got the whole situation resolved.

I took my car into its first oil change and then the problems started occurring. The radio and back up camera stopped working after a month. I took the car in to express my concerns about the radio. They updated it and said "Everything is good to go". I didn't even leave the lot and I put the car into reverse, the camera flickers green and shuts off. Then the radio reset itself and shuts down. I went back in to tell them nothing was fixed. They replied "Oh we will have to order a new radio. That will take about 2 weeks." I took the car home and waited 2 weeks for the radio to arrive.

Once it came in, they replaced it and I tested out, everything seemed great and I drove off. 5 hours later it stops working again. (Keep in mind this radio is brand new.) I take it back in and they hold it for a week to find out the issue. Upon returning the car to me, they told me they replaced the back up camera and the radio.

I have had the car for a day and now there is a very loud clicking and rattling noise coming from the engine. THE ENGINE! Now I am not a mechanic but I am pretty sure you do not need to access the engine when replacing a backup camera and a radio. I called the dealership where it was for the past week and there was no answer. (I called 5 times.) Then I tried a different Nissan dealership and was told, "Well we don't want to touch what they have done and would need copies of all the paperwork. Also if we were to move forward, we would have to call that dealership to get permission from them to work on the car." WHAT?! Last I checked I am paying the monthly payments on my car, not the dealership.

I tried contacting Nissan consumer affairs and they tell me "Take it to your local dealer." It is my dealer that has caused this mess. I can't take it to a different dealership because they want "permission", I can't get a hold of anyone from my current dealership, and I am stuck with this car because of the negative equity. This is my last Nissan. Their mechanics are terrible and their whole business is shady. I am done.

I took it to a shop and they charged me $400 to replace the speed sensor on the right front tire. It smogged, but 400 dollars later I still have all of the Idiot Lights off and no speedometer or odometer. I have contacted the Nissan Consumer 800 number 3 different times. Nothing was done. This should be a RECALL since other Nissan owners are having the same issues. I guess since it is not a SAFETY ISSUE, Nissan can get away with ignoring this issue. This is my 4th Nissan AND WILL BE MY LAST NISSAN, unless this issue is addressed by Nissan. By the way, this is first review/complaint I have ever written.

Without their mechanics handling it they can't confirm if a fuel pump was needed. Not only was I sold a lemon, but now you're insulting the mechanic who bought the fuel pump from the dealership to fix my car and you're also letting me know you don't care about the safety and well being of myself or my toddler. I purchased this car because I wanted something dependable because I'm a mother with a baby. Thanks Nissan. You suck.

Wife took car to Mcgrath Nissan of Elgin Il for routine oil change as she always did, and asked to check for the noise, she was told “We can hear no noise but there is rust on your brake rotors and the rear pads are very low 1-2 mm. Do a brake job and see if your noise goes away". So I think for argument’s sake let’s do a brake job and eliminate their rederick. I performed a 4 wheel brake job pads, rotors, and hardware. Upon removal of said parts rear pads were actually closer to 5mm and fronts 10-11mm. But ok I bought the parts, let’s put them on. Guess what? Same noises and symptoms. Back to Mcgrath. Now we’re told $120.00 to diagnose problem.But that would go away if they found it to be cvt problem. I was confident they would find the problems to be the cvt and agreed.

After letting car sit out and cooling down tech took for a test drive, and heard the clicking, and screech, but not the shuddering. It was his diagnosis the clicking is in the upper engine. Now how can this be if it only happens while transmission is engaged? We can pull the valve cover off and inspect the engine for $350.00. There may be varnish or sludge build up. The oil changes always performed on time, at your facility with your recommended oils how would this be possible? Well stuff happens I'm told. How is it the noise only occurs while transmission is engaged? No answer. What about the screech? The tech said it is slight or faint and not bad enough for Nissan to warranty the problem. What good is a 120,000 mile cvt warranty if Nissan won’t honor it and repair a problem?

In all fairness to Mcgrath Nissan they did waive the $120.00 charge for the inspection, when confronted with my disappointment in their product. And I do understand they don't want to get stuck with a repair that Nissan won’t reimburse them for. But at 76000 miles on a car to have a failure of the cvt that has been problems from day 1 for hundreds if not thousands of rogue owners, they obviously know there is an inherent problem with the first generation Rogue cvt’s as they redesigned them in subsequent years, and replace the catastrophic failures with the new design. There is no one in the world that can convince me that the Japanese manufacturer's build quality is superior as I have had a similar experience with Toyota as well. MY advice is buy American, my friends.

On 10/20/14 my transmission failed, without warning, in four lanes of highway traffic. The car lost forward momentum and it was a miracle my wife and I were not killed getting the car off the freeway. We were towed to a dealership nearby and they informed me the transmission was dead and would have to be replaced. I paid $1000.00 out of pocket for replacement. The dealership said they got me "help" from Nissan who covered $3000.00. I requested reimbursement from Nissan of my $1000.00 and was denied. They basically said they had done enough. When I asked if they had actually paid the dealership $3000.00 the rep said that was proprietary information. Sound shady? Yep! I will never - EVER - buy a Nissan product again and I will never own a CVT again. Buyer beware!!

After speaking with Nissan I've been told that no previous problem with transmission and being out of warranty they couldn't assist me with my transmission. Doing further research there are many people having/had issues with the CVT transmissions in Rogue/Muranos. I spoke with a few mechanics who said that transmissions don't fail @121k and Nissan had issues with CVT transmission. Right now I feel I'm caught in rock and hard place. I have to spend $3500-$4000 for a major repair for a car that I'm still paying for. I have purchased 3 prior Nissans and always thought highly for their cars. I believe that Nissan is trying to deflect responsibility for having a defective part. I just want Nissan to own up and replace it in good faith. I like the car, but after this I'll seriously consider and likely purchasing other brands and models of auto other than Nissans

Upon telling them that due to rust, the resale value of car is severely diminished to junk car value, they have nothing to say. Filed complaints with authorities including the Attorney General but they are slow to process so nothing has come of it so far and Nissan won't stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that - despite providing scores of date stamped photographs of the rust areas. Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that.

People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers with rust simply because the American buyer trusts manufacturers for their quality and integrity - but not in case of Nissan. If any law students/retired lawyers/lawyers are willing to help - for an affordable fee - as I can not afford a lot at this time - please help me and may God bless you for your kindness.

All of a sudden, halfway to the dealership, I cannot drive past 25 mph and the car starts to make the noise it's been making when I accelerated to 25 and 40 mph, the same noise I've been complaining about for about 3 yrs and now it's amplified. I told the service adviser about the incident and told it could possibly be the catalytic converter which is covered under warranty until 2015 by federal emissions law so it would be no cost to me to be replaced. I needed to go to work so again I was given a loaner and the job took two days. I received a call from Nissan and was told that the catalytic was very clogged and parts broke off damaging the engine and it was going to cost $6,600 or more to rebuild or replace the engine. My warranty inconveniently expired three months ago. How can this happen to a car with low miles and with an excellent maintenance record? Shouldn't Nissan be responsible?

One last thing if I may. Why was I charged over $50.00 just to find out whose problem it was? Oh wait if it was Nissan's problem you would absorb the cost but because it was not your problem you passed it on to me. Thank you for making my choice of vehicles in the future easier the next time because it WON'T be a Nissan. A letter will follow up to Corporate of Nissan, BBB of NJ, and the Home News Tribune and their sister paper, the Asbury Park Press, Star Ledger, YouTube and anyone else I can inform via electronic media.

This car does not perform to what is printed in the Booklet. This car was made in April 2012. Held in storage at Brisbane until sold. The Batteries are 2 Years old when it was delivered to me 4th June 2014. Compliance Plate was Dated May 2014, but the car was over 2 years old then. I expected to buy a 2014 produced Car not a 2 year old one. If then it is sold next year it will say it is 3 year old. I consider that it is false sales to me [not a 2014 model car]. I think Nissan Australia should take the back and Refund me my money.

Route 23 AutoMall lied about willingness of returning out-of-state license plates to the DMV and instead, salesperson ** kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated.

I am seeking $148 from dealership to cover the timeframe (June-August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 AutoMall, I was given no consideration by the salesperson **, office manager **, office manager **, and instead treated like a bothersome customer.

#Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers

I called Nissan's consumer affairs department to report the issue and to see if I was a candidate to replace my transmission. My car is used on long journeys often and this CVT issue only happens when the transmission has heated up because of a long journey - 200-300 miles. Once it's cooled down, it corrects itself; however, when it happens, one loses all transmission power and acceleration ability. I also wanted Nissan consumer affairs to understand that we use this vehicle on Rt. 95 and we could be killed if we cannot get our car to accelerate.

I spoke with 2 different reps who were empathetic, then my last encounter was with someone very rude. It was then I asked for a manager to call and she did. She was pleasant and understanding. I outlined my concern and she and I agreed that if there were any symptoms of the issue again, I would call her immediately and we would address it then. I was satisfied at this juncture and felt comfortable with our agreement. I then received a customer satisfaction survey from Nissan about my service experience. While the team at Hawthorne Nissan's service department was nice and helpful, I didn't give Nissan a good customer satisfaction survey because I wasn't satisfied with my vehicle's issue.

The survey prompted a call from the service director who was concerned about his service department's score and wanted to do a deeper dive on my vehicle problem. I told him at the present time there weren't any issues. He said he wanted to replicate the drive so they could experience the problem by taking my car for the weekend and giving it to the errand person and then having the service manager drive it home which is about an hour from the service center. I advised that this short driving would NEVER replicate the issue.

Nevertheless, I was agreed and dropped my car off with the understanding that I would need a loaner vehicle. They hesitated but agreed. I stopped after work and picked up the loaner which had just over a quarter of a tank of gas and was given strict instructions that I must return it with exactly the same amount of gas. Ok. Then as I sat in the driver's seat they said, "oh by the way, the passengers side door doesn't work."

I took the loaner and parked it in my driveway. It was of no use to me without an operating passenger door. This is when my husband got involved. First thing Monday I called about my car and was told they couldn't find anything which I knew would be the case. I told them I'd be in to get it. This was after my husband called and addressed the broken SERVICE department loaner issue with the director who seemed nonplussed about the entire situation.

The story gets better because my car tire light was on when I got into my car. Remember the Service manager drove my car and I was appalled that he couldn't put a tire gauge on it and see if it needed air. What kind of service is that? Oh, and I had to throw away the lunch garbage that someone left in my vehicle too. Last, I learned that my car had been sitting in the service department parking lot the entire weekend.

We did call back consumer affairs and reported the incident. My husband did re-engage with the service director who basically blew him off with an "Oh well." This was after he told him never again would we service our car with Nissan or buy another Nissan vehicle. I pray that this transmission issue doesn't arise again and we aren't killed on the highway. I'm hoping to be rid of this car before anything else happens.

After another million calls to them, they returned with one call and said they can't do any reimbursement since it was done at a local shop and not a Nissan dealer. I told them beforehand the whole situation even before I faxed the documents. They could've just saved me time and money by telling the same upfront. On the last call (Glenda, who handled my case) just kept yapping away, that they're sorry they can't make any reimbursement. It was just a waste of time with these people. I've always been a loyal customer of Honda and Toyota and swayed a bit 4 years ago by purchasing this piece of junk. Never a Nissan again - not just because of their crappy products which most of them have shuddering issues, but their awful customer service! If only they went out of business before Carlos Ghosn took over...

Click, click. Oh NO! Now my passenger door on driver's side will not open, not even from the inside (that's safe). Once again, here I go to the dealer. "Yes ma'am", it is the door actuator again... cheap ** parts. This time it was $522.00. The service rep had called to tell me that the mechanic may have to break the door panel because he couldn't open the door from the inside. I replied, "Isn't he a certified Nissan mechanic," and he assured me he was. I told him if he broke it he was going to pay for it. That's why I took it to the dealer (West Covina) so this wouldn't happen.

The mechanic was able to get the door panel off without breaking it. I wonder if Nissan thinks that these problems with door actuators are a safety hazard as well as an expensive burden on its customers. I understand that these components will go out at some point in time but my car is only 5 yrs old. Nissan, you really should take a look at these parts. They are dangerous, cheap, and a financial burden on your customers... If I wasn't through paying for my car, I would trade it in, not for a Nissan.

About 2 months later, I receive a call that they are putting my account in collections; now I was receiving calls all along about my monthly lease fees. However, I just kept telling them the car was returned in January of 2014. I even faxed over the paper showing I returned it. When they called 2 months later, I finally had enough and asked to speak to someone over them. There is no one. I have made phone calls, threatened the company with a lawsuit, media, exposure - they did not care. Finally, someone caring enough called the dealership in NJ and got everything straightened out. I told them since they ruined my credit, my score was 750 and now it is 62. I wanted them to wipe the slate clean for my disposition fee. They agreed, as they didn't want me to sue or go to the police to fill out papers about the fraud. They just committed in saying my car was not on the lot.

Six months later, they are still saying I owe them money. They want $379 as they can't wipe out the disposition fee, the other fees for a scratch on the wheel cover, and 90 miles over my contracted mileage, they would waive. I explained the circumstances, and how I was told it would be forgiven because of the damage they had caused me. However, it fell on deaf ears. So now not only is a collection agency calling me regularly, but now I owe money I didn't owe before.

I have tried feverishly to call Nissan. I tried corporate. I have left messages. I have called their consumer affairs department. I have called the leasing department. I had a very nice woman on the phone who put me through to corporate again, only to get a message stating to leave your name and number. Well, I have left my name and number about 30 times, starting about 4 months ago; still no answer. Please let everyone know to stay away from Nissan products. They are the most horrible company around.

I am now the proud owner of a Honda, and they are fantastic. Their company truly cares. I have had not one single problem. I owned Nissans since 1993 and it was nothing but problems with their lock box and not getting payments and their warranties and now them losing my car. I just need to speak with their CEO to tell him what I think of Nissan, and how I want him to rectify this mess I am in. Imagine working so hard on keeping your credit clean. Nissan comes along and shots it down.

At the time of purchase an extended warranty was purchased for the vehicle and therefore the transmissions have been covered under this warranty minus the deductible. However, there has not been any logical explanation as to why this has occurred. The only thing explained to me was that Nissan has been experiencing lots of issues with these transmissions. The fact that the Nissan Sentra is now requiring a second transmission installed and it has not even reached the original 100,000 miles for the recommended transmission service is unacceptable. The miles that are driven with the Nissan Sentra are mainly highway miles and the failure issues with the transmission should not have occurred. What is even more discouraging is the fact that this Nissan Sentra may encounter additional future transmission problems with this vehicle after the extended warranty expires at 100,000 miles.

The customer service and repairs received from the Nissan service department have been to date have been unprofessional and unreliable. I brought these concerns to both the Sales Manager and President of the Local Dealership feeling that the 2012 Nissan Sentra has ongoing mechanical issues and the vehicle is unreliable at this point. The only option that was provided was to purchase another extended warranty of 36,000 additional miles at their dealer cost. It is an absolute embarrassment to Nissan that this would be the only option the Local Nissan Dealership could offer. In addition the Sales Manager for the local Nissan dealership never even provided any other option of taking the vehicle as trade to purchase a different vehicle, but rather utilize my credit history as an excuse to say there is nothing else the dealership could offer.

When I went to pick it up, they made me pay for the vehicle before going out to look at it. I was filling in a questionnaire about the excellent condition of the car and the service they were providing when my son said; you had better come and have a look at the car before you answer that question because it has some scratches on it. I examined the car and it was in a right state. I had to ask the garage to wash the car again as it wasn't clean. We found a scratch on one door; scuff marks on the back bumper and two pieces of trim inside the car not fitted properly. I told the salesman I was thinking about walking away from the car but he promised me everything would be sorted.

During the following week, Bristol Street Motors failed on two occasions to repair the trim properly. ** went on to explain how he became stranded; I have roadside assistance from Nissan. They are under contract to give you a car to help you on your way in these situations. I arranged for my vehicle to be recovered to a Nissan dealership. The dealership told me they didn't have a courtesy car to give me. They asked me if I could leave the car with them but I couldn't without getting a courtesy car, as mine was full of golfing equipment and luggage. In the end I had to ask the driver of the tow truck if he would take the car and me to the hotel in Skegness where we were stranded for three days. We couldn't go anywhere, as the car couldn't be driven. We were just stuck at the hotel waiting for Nissan to sort out this mess.

When they did offer me a car three days later from a Nissan dealership in Boston (Lincolnshire), they said would a Micra do and how was I fixed for getting to Boston myself (25 miles away) to pick it up!!! I eventually persuaded them to give me a Qashqai (Rogue). When it turned up it looked as though it had been off roading. It was filthy and to top it off, was almost empty of fuel. Car of the year 2014? Exceptional service from 3 Nissan dealers and Nissan Customer Care? You decide for yourself! **, who rejected the vehicle, was initially refused neither his money back, nor a replacement vehicle. After 3 months of difficult and protracted negotiation, Nissan finally agreed to refund the money he paid for the vehicle but has lost out due to insurance and other costs.

Original Review: May 29, 2014

I decided to get a newer car from having past problems in the past, putting to much money into used cars. So when I seen the 2009 Versa from the dealership, I thought I would get the loan and purchase the 5 year old car with 64,700 km on it, with the extended warranty and I would not have to put any money into this vehicle, besides the car payments for a year or two.

Wrong, after only having the car for two months, and driven only 1470 km I now need a new muffler which is going to cost 370 dollars. I was told the part would need to be brought in from Toronto and I could bring my car back tomorrow. I started the car and drove 5 blocks and the car was making the most horrific noise I have ever heard and I drove it right back to the dealership and told them the car had now become undriveable, because now I would have been pulled over for a noise violation on my way home, and I had to leave the car there until they could get it fixed. Totally unhappy and wishing I had never bought the car now, and I will shout it from the roof tops not to ever buy a Nissan.

We recently moved and needed them to send the title to the new state so we could register our car. Problem this was after calling her every few days to see where it was. This left us with an unregistered vehicle for 10 days. I called back and then I was told that they will not send the copy of the title until the payment is made. They should have said this from the start when I contacted them, 10 days ago. Was told that all the fax machine in the company were down after I wanted to speak to a manager about the rep lying about the fax. But I had my friend at the dealer send a fax and they received it. In summary--THEY HAVE LOST EVERYTHING I HAVE SENT THEM, and it is apparently not their problem.

After changing my address with them 4 times over the phone it was never updated, until 2 months later. Now I'm still waiting after another 6 weeks and speaking with 13 different people for the title to be sent. Will never ever deal with this company again!!

I thought that since Nissan was confident in their product, that there wouldn't be any reservation in extending the new transmission warranty. Not so. Unfortunately, she will be losing 10,000 miles on the transmission warranty as it will run at the same time as the whole power train warranty, 60,000 miles or six years. Maybe they aren't so confident in their product after all, nor am I!!!! Will not be recommending Nissan to future buyers.

The mechanic suggest I get off the Interstate and have the computer hooked up to see if it was reading any codes and if not, to get to a Nissan dealership, which I did in Wesley Chapel, FL. After two hours, I was told by my service advisor "Naco" that he had good news and bad news. The good news was it wasn't going to cost me a penny and the bad news was my transmission had gone out. The car had 61,000 miles on it. I had just turned over the warranty period on my way to Florida. I was traveling alone and 9 hours from my home. I was already upset and nervous as I had just spent $600 on a new alternator before I left. He told me not to cry that it wasn't costing me anything. They were going to put me in another Rogue and send me on my way to visit my daughter and my car would be repaired when I headed back to Atlanta on Monday. My car was loaded with stuff for my daughter's new house and he told me that he would get some of his guys to help unload my car and load the loaner.

Nissan was replacing my transmission. When I asked why, I was told that they had some problems with that year and model transmissions. The service manager, Joey, was very comforting and couldn't understand why I was still crying (overwhelming)!!!! In about an hour later, as I was getting ready to leave, Naco came to me and said "Sorry, Nissan isn't going to pay for transmission because I was 1000 miles over warranty." The loaner now became a rental. He said I was looking at $3600 to replace the transmission. I told him I didn't have $3600 to replace transmission and I shouldn't be replacing the transmission with only the mileage I had on the car.

Who does that? Who tells you Nissan is paying and an hour later, tells you "they dropped me". Never once was I told I should call Consumer Affairs but he and his staff were making calls on my behalf. Again, I became upset and was in total shock. When I asked why they dropped me, he said that I was out of warranty! 1000 miles and 1/2 of those were on this trip! After verifying that I maintained my vehicle (they called the service center and had my records sent to them), they came back and said I didn't service my car at a Nissan dealership so there was nothing they could do???????? I was in total shock!

After another two hours, the service manager offered me a wholesale price of $2850. Still in disbelief, I told them I would have to make some calls to my family for help that I didn't have the money. After leaving in the rental car, I called the dealership where my car was purchased and was told by that service manager that I needed to be calling consumer affairs and open a case number to review my case for assistance. So I did, only to be denied any assistance at all. When I asked to take case a step further, I was told it would be 24-48 hours before anyone would call me back. I begged her (Keona) to forego the 24 to 48 hour period as I am stranded on the side of the road 9 hours from my home. All this to no avail!!! My whole visit to my daughter's house was stressful as I was concerned how I was getting home. To be told Nissan was taking care of me and then "Sorry, we are not!!!" Again, who does that?

Lo and behold, I see my credit report and it has a 30-day late mark. I call Nissan. The representative stated, "The return date doesn't mean we won't mark you late if we don't process your paperwork immediately." I tried disputing and writing a letter of dispute. However, Nissan just changed the date of the mark on the credit report. In fact, the date was changed 3 times, changing the 30-day late from from Jan. - Feb., Feb - Mar., Mar - Apr. Finally, I contacted the Better Business Bureau. After an inquest, the late was changed to January again; I just became tired of trying to fix the lie. I'm not going to even get into the 'nightmare with Nissan' sequel a year or so later, when the car was stolen. I really hope there is a class action lawsuit soon...I'm in!! Nissan no more!!! If anyone knows of a class action lawsuit in the midst, contact me, please!

I spoke with about 6 different representatives from NMAC today and received so many contradictory pieces of information. I'd like to point out that when the finance manager mistakenly set up my automatic payments for 20 months on my original Nissan for a 36-month lease and the automatic payment ran out, NMAC was quick to call when they didn't receive their payment. I was told today that I wasn't contacted about the most recent charge because it was "end of term and NMAC doesn't bother, we just send out one bill and then turn it over to collections".... Really????

This is how they treat current customers? Had I gotten some correspondence and been made aware that I was being unfairly charged for "excessive wear and tear" attributed to "scratches on the rims", I would have at least had some method of recourse. I cannot wait until I make my twelfth payment on this Altima so that I can hopefully buy myself out of this Altima and sever all ties with Nissan and NMAC. This has been the single worst customer service experience of my life!!!! Can't wait to tell Nissan to shove it!!!!!

I hardly accept this. I bought a new car; like any customers, I hopefully find the normal car, at least; no problem, anxiety-free, safety indeed, no need to fix or change the primary compartment of the car (in my opinion, gear is the significant compartment of the car) in a short time. During the arguments, I've found some ignorance and worst of all, the representative gave a lie to me!!

I wrote the letter to Nissan Japan and Nissan Motor Thailand but it didn't help. Nissan Japan said that Nissan Motor (Thailand) Co., Ltd. has complete authority over Nissan's product and service in Thailand. Now that the lemon law in Thailand is not strong enough, all I can do is to tell anyone in Thailand, and also in another country about the problem. By now there are customers in Thailand facing the same problem. Finally, I will not recommend NISSAN to anyone in Thailand or anywhere.

Nissan Dealer when oil change, ran their inspection report and gave me a clean bill of health on this brand new car. I asked them about any recalls Nissan might have and all they said was, "yes, the air bags are under recall, but you should BE FINE????" They did not have time to check they said, and when they ran their inspection report they said everything was fine...not sure how everything is fine when you only spend 15 minutes changing the oil and running inspection reports.

I reported this accident to the dealer leased from and the dealer ignored me and said, "we do not manufacture the vehicle." They were willing to RENT me another vehicle at $50 per day, or lease me a brand new one while I am still responsible for the lease in the malfunctioned vehicle, so they can profit from. No loaner offered. Reported this to Nissan Consumer Affairs, who I spent my personal time speaking with them for weeks and after several weeks of reporting this, they finally sent an investigator on 3/10, to the body shop where my vehicle is sitting not been able to repair, because Nissan Consumer Affairs was dragging their feet. Vehicle inspected for several hours on 3/10 and the latest from Nissan Consumer Affairs, "sorry we cannot do anything for you until we get a report from the Nissan Investigator in a few weeks???"

In the meantime, I am responsible for paying the lease payments and Nissan Lease company, offered me on option of getting out of the lease, if I paid them $6,000 since I have the lease for two more years, and never been late in payments. I know for a fact that I did not put my foot on the accelerator, while already stopped and lost control of the vehicle like this vehicle was possessed. The insurance company, is willing to give me the payment for repairs, but Nissan with their investigations prevented this, and needless to say, I am afraid after collision repairs to drive an unsafe vehicle that malfunctioned on its own. This vehicle obviously was not safe. If one of my neighbors was walking in front of this vehicle I could have killed someone, instead this vehicle was responsible for property damage and I have been without a vehicle that I am paying for over ONE MONTH.

This has not only caused me time off work, medical bills for a head injury I did not know I had during this impact, but still have no solution and Nissan Consumer affairs seems too busy with other issues to worry about one more consumer complaining. If I was dead perhaps a better investigation will have taken place. How many other incidents have not been reported.

Then in September 2013 I took it again to Nissan service. They again said nothing is wrong. I asked for a manager, he again said nothing wrong with the car. So I let it go until I saw other cars (Rogue 2013's) and not one had the issue that I have. So in December I took it again to service. They again said nothing wrong, this time I spoke with a female manager name ** in Cherry Hill, NJ. Then she decided to go in the back to check the car with me and saw what was going on. She agreed that the car was not right, she kept the car in service and gave me a rental.

The car stayed in service for over a month because they could not detect any issues, then they get A professional mechanic and he replaced both front struts and the sensor of the air bag. It was okay for 3 hrs then the same thing happened again. I called them and told them the same issue is happening again. They kept the car again and they still couldn't find the problem. So they gave up, I guess, and told me again nothing wrong. I contacted consumer affairs and they pretty much did nothing. They told me if I didn't want to drive the car to the service and get it towed, I was going to be responsible for the fees. I fear driving my new car. How great is that??? So I contacted lemon law. They told lemon law that they wanted to offer me $2000 for the inconvenience. HELL NO I don't want money I was to feel same in my car. That's why I bought a new car so I didn't have to drive back and forth to the car service.

The rep I spoke to on the 28th said the document was sent on the 26th and I should receive it any day. I was also was told the whole process would take 2 days. The rep I spoke with said he was waiving the late fee because of this delay. I asked if the document could be faxed over to me to expedite the process. I was told an original signature was needed so I couldn't get it faxed. Finally on the 6th when I still hadn't received the paperwork, I asked again if the letter could be faxed. At that time I was given a fax number and was told a late fee would be assessed. When I told the rep on the 6th that my late fee was supposed to be waived, she told me the paperwork I was signing specifies I would be responsible for any late fees.

I signed the paperwork and faxed it back and also mailed it on the 7th. I'm writing this today because I just received the document on March 8th and the envelope was post marked March 3rd which means it wasn't sent out on the 26th like I was told and I was going to be late anyway because of the 2 days it was going to take to process and now there is a late of $22.00. I am requested the late fee be taken off the account effective immediately due to the lack of urgency on the part of NMAC. I am very disappointed with service I have received.

In January, Dwight advised that the locks were on back order but should arrive within another two weeks after the call. I called the dealership every week for a status update on the locks and continued to get the run around. Dwight stated someone from the dealership would call me in regards to the locks on 2/13/14 after stating "he was no longer dealing with this anymore". No one called. Last week, 2/18-2/20 I was advised by Dwight that the owner of the dealership, Brian, decided to no longer fix my locks. Dwight stated that the locks were ordered and Brian returned the locks to the warehouse stating that he was no longer going to repair the doors. My father contacted the dealership on 2/21/14 and John advised that I go to my local Best Buy to get a remote sensor.

On 2/22/14 I was told by a Best Buy Installer that the sensor would not fix the locks because there is something wrong with the car. Since the key opens one of the doors, the installer stated that the remote sensor is not the issue. There is something wrong with the doors. John ** then stated to me and the installer of Best Buy that the dealership was made aware of the issues with the door prior to my purchase and still decided to sell the car to me. There is no information on the website stating the door is defective nor is it reflected in the contract or discounted from the price of the car. This same day, the Best Buy installer contacted John and told him that the locks would not be fixed by Best Buy. John told me to come to the dealership to trade the car because they would not fix the locks.

Unfortunately, throughout this ordeal and the back and forth between me and the dealership, my finance company has not received the first payment which was due on 2/11/14. I was afraid of making the payment because I was not sure if I would be able to keep the car or not. The locks not working is a safety issue and deceptive for the dealer to even think to allow a consumer to purchase the vehicle at full price without advising of the issues with the car. The date of 2/22/14, the owner Brian would not allow me to test drive a vehicle until a sales man had his appointment. I waited two hours for the sales rep even though his appointment didn't come in until two hours after I had already waited. The owner Brian continued to laugh and eat his food in the back as if I was not waiting to test drive a car.

During this instance, I was still not offered any accommodations for my situation. This situation has caused me a lot of time, energy, and credit. I have contacted Nissan through the Better Business Bureau and they refuse to help me, even though this issue has occurred with thousands of Nissan customers. I will continue to voice my experience until someone fixes my locks, refunds my deposit, or trades this vehicle. This experience is a reason I will NEVER buy from Nissan again nor will I ever buy a car from this dealership. Nissan should offer extended warranty for situations that are beyond the customer's control. Based on their response that "I do not qualify for the issue to be resolved through them because the car is a 2009" is absolutely ridiculous. I will NEVER deal with Nissan again!

I found this hard to believe. After getting the car to Nissan service, it was determined that the key-and-car needed to be reprogrammed to recognize each other and that this was not something that was covered under warranty. I called Nissan Consumer Affairs and I was told that warranties cover something wrong with the car not the key. If the car doesn't recognize the key, and needs to be reprogrammed, how is this not a problem with the car? Also, certainly there should be a back up to start a keyless car. Also, customers should be able to replace batteries in their FOBs.

At 70,000 miles, the vehicle completely stalls out while driving and eventually decelerates to a complete stop. The car no longer started, and I had to have it towed to the dealership. Now, the Nissan dealership is telling me that I need a completely new engine because there was damage caused by the timing-chain, which end up costing nearly $10,000. I've since then learned that there are countless other Nissan Juke owners that have had the exact same thing happen to them. Not surprisingly, a class-action lawsuit has been filed against Nissan on the exact same issue. I need information regarding becoming a part of a class-action lawsuit filed against Nissan for failure to disclose knowledge about a faulty timing-chain design, and subsequent failure to issue a necessary recall on the model to repair the defect.

I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked "what would cause a transfer case to go out", Will told me he did not know and "maybe we did not drive it enough", which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.

We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. It's obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

I contacted Nissan Consumer Affairs after numerous fights with the dealer who washed their hands of the issue because they already had my money. Well the only thing worse than a Nissan vehicle is the people that work at their corporate offices. They were of no help and said they were not going to buy back the vehicle as I would have to wait for it to be fixed. I picked up the truck and the VERY NEXT DAY, it completely stalled in a parking lot. It had to be towed into the dealer. 48 hours later I was told that it would be there for another 7 days or so because it needed a NEW TRANSMISSION!!!

Please keep in mind all this in only 15 days and I haven't even put 50 miles on the car! Well after numerous talks with Nissan and the dealer I got screw over because I am to this day stuck with a vehicle that still never works right. The parking sensor light comes on when its 37 degrees, the heated seats malfunction, the car is always jittery and the tires were terrible! Had to be replaced after 20K miles!

To add insult to the injury the Nissan dealer did not submit my payment that was made to them to their finance company in a timely manner and they reported that late payment on my credit report! Even though I have recurring payments set up with them. And it gets worse. I just relocated to PA from NY and they increased my payment by 60 dollars stating that the taxes are different! All with no explanation! Their customer reps are downright rude and nasty! This is the WORST COMPANY ever! I tell everyone I know how horrific they are and how horrible their vehicles are! I have met many people who have had the same issues with this type of car and who feel so ripped off and violated by this company.

Nissan needs to own up for this mistake and pay for the repairs on my vehicle. This has been a huge inconvenience to climb over the middle console from the passenger side just to drive my car. I am totally dissatisfied and at this point I would never purchase or recommend another Nissan vehicle as long as I live. This is not a request for financial assistance. Nissan is totally aware of this ongoing issue and needs to own up to it and provide more reliable parts for its cars. I wasted $128 at Lynnes Nissan to confirm that my doors would not open. They told me the repairs would cost $800-$1000 which is ridiculous for a part that only costs $26. I am not a happy customer and demand answers now.

My "low tire", "traction control" & "4 X 4" was disabled and the warning lights were on prior to the service about 2 weeks, so I stated the problem on the service order and let them know I was hearing grinding in one of the front wheels and I figured that was the source of the disabled safety features.The service tech said that one of the sensors in the back wheel was damaged and had to be replaced and he somehow determined that we had hit something and damaged it and it was not covered under warranty and wanted $500 for the part, even though it should have been covered under extended warranty!

We refused to pay for the part and insisted that we would take it up with the warranty dept. so the tech did not address the original stated problem. He said until we repair the sensor the error code would prevent them from detecting other errors. By this statement I assumed that he obviously did not check out the original stated problem visually either! So he discontinued all other service work till we agreed to pay for the part... so we left... all safety systems disabled. Steaming mad cause the warranty dept was not getting back to us. 2 days later just after Christmas 2013 I rolled the truck into the ditch on an icy back road, injuring myself and my girlfriend and writing-off the truck due to the disabled safety features!

As an educated consumer, I cancelled this useless policy, and surprise - in December 13, 6k miles over the ridiculous 36k "warranty" (less than any other manufacturer to my knowledge), my beautiful Maxima had me, a woman, stranded in a dark parking lot on an icy rainy Sunday night. It was incapacitated due to a faulty part in the steering column connected to the 'push' start. After research I found that there are MANY HUNDREDS of complaints and horror stories regarding this issue & that Nissan had recalled the defective part on 2009 models. Although I expect the 2010 Maximas also contain this defective part. This brought me on a journey to complain to Consumer Affairs and a "regional" rep. Neither were concerned with standing behind their expensive, luxury, top of the line vehicle, and were not even interested in extending the repair as a "goodwill" gesture as, after all, I "didn't purchase the Extended Warranty"!

Try as I might, I could not get through to them that they were STILL bound by "Implied Warranties" in Massachusetts under MGL. Ch. 93A Consumer Protection provisions. Nissan CANNOT develop and sell 'extended' warranties (Express Warranties) in order to avoid what they would be required to do under an 'implied' warranty. Basically: a product must perform properly for a reasonable amount of time or it is the seller/manufacturer's responsibility to rectify. Nissan is attempting to coerce purchasers of their vehicles into purchasing expensive 'extended' warranties - therefore GETTING THE CONSUMER TO PAY FOR (NISSAN'S) RESPONSIBILITY BY LAW. This is fraud & misrepresentation to consumer and an illegal practice!

I am SO disappointed in Nissan Corp. This was my fourth Nissan and the other 3 ran forever! Truly, one of the reasons I wasn't worried about an 'extended' warranty is because in the past Nissans were exceptionally reliable. At this time I don't know WHAT is going on with Nissan Corp., but they apparently feel no responsibility towards the consumer if they haven't purchased an expensive and unnecessary 'extended' warranty, therefore absolving them of any financial liability (ie - YOU, the consumer, already paid for yours & everyone else's repairs by purchasing this so-called 'warranty'). I've filed a Consumer Complaint with Consumer Protection and intend to file a MGL. Ch. 93A claim for treble damages. I also intend to inform our Attorney General of this fraudulent practice to gather information to prepare a 'class action' lawsuit to obtain monetary damages for consumers!

I was stuck and what made me really angry was that these parts had to be ordered through the dealer and they were on back order. I tried AutoZone and online but no luck. The parts took about 5 weeks to come in since there was a shortage of these parts. This was very common for this year and model car. I had to rent a car for this period and ended up spending a total of $1600 including the rental car. This was a nightmare I will never forget. A very good example of very poor customer service. Leave your customer stuck and say we can't do anything for because we do not have to. Excellent way to make your customer say I will never buy another Nissan product again.

I actually had to call the customer rep because she did not return my call. I left her a message saying thanks for nothing and calling me back like you said you would. It was not her fault but she could have returned my car with courtesy and respect even though there was nothing Nissan would do for me. I really felt that there should have been a recall but they took the cheap way out. Better to lose a few customers than to shell out bucks to help customers with a manufacturer defect. The sad part is that after all that I went through, I still have this car today. It has 172,600 miles and is still running good. Still will not buy another Nissan because of this bad experience. I had to replace 3 O2 sensors, MAF sensor, radiator, alternator, starter, thermostat, front axle, dimmer switch, front struts.

person whose driving however it did not met with the expectation and it could have been caused a LIFE. Therefore I want this incident to bring to your notice so that it can be resolved with the compensation. Also on 3rd of Oct 2013 we have given the car to fix at HIND NISSAN at Chandighar and till date it is standing in the same condition without even start repairing of it and the excuses they are giving that brand like NISSAN does not have needful parts available at the showroom. After more than 60 days got to know the exciting news that repair will start on 1st week of December not before and that too if the parts will be available. This is really annoying so please look into the matter and do the needful as your assistance will be appreciated.

I drive around with 2 children in the car ages 4 and 5.... This is so beyond dangerous and blows my mind that Nissan will not do ** about it. I have taken it to Nissan dealerships, mechanics and everyone says... "I don't know what it is." I even took my iPad in showing a YouTube video of a gentleman that was driving having the same problem!!! And they still said, "I don't know." I am beyond pissed and want a class action lawsuit against Nissan for having defaulted vehicles out there and not doing anything about it. Go online and it's page after page of people having the same issue. Nissan get off your lazy ass and fix this problem!!

Consumer Affairs: This is a dangerous situation and why are you asking us to file a complaint if you are not going to force Nissan to do a recall or fix these consumers' vehicles? The complaints are so similar in nature and what are you doing! Does someone have to be killed or badly injured before you force Nissan to do what is legally the right thing to do? Right now, my confidence level is not high at all for Nissan or Consumer Affairs. We are hard working individuals and cannot afford these repairs and car payments. The consumers are counting on you to force Nissan to be liable for these defects.

My decision to keep the car at that point may have been different had I known of the unreliability of the replacement. Additionally, my vehicle is now experiencing excessive oil consumption - one quart every seventy-five miles. This obviously is a result of the degradation of the cat, particles of which have worked their way into the cylinders and scored the walls. This has occurred about a month ago since the second 'service engine soon' light. I have contacted Nissan Consumer Affairs (Case# **) who offer no assistance. I have also reached out to Mr. Brian **, Sr. VP of Sales & Marketing of Nissan North America. I haven't had the courtesy of a response. This company has lost me as a loyal customer. They will advertise otherwise, but I'm sure that they really couldn't care less.

No interest in resolving multitude of problems I've had with the dealership, including getting my address correct, providing me with promised paperwork, deceptive practices in including other warranties with contract & being uncooperative in cancelling the contracts (see Edmunds.com consumer reviews - this is their standard). Worse yet, there are 2 recalls already - not even a month old. Nissan Consumer Affairs is a big waste of time & patronizing - they claimed they could not consider more actions because I do not have documented return visits for the car (once again, the dealership at fault) & did not return the car for recall campaigns (I did some 3 weeks prior to CA claim) at a different dealership.

They have no course of action intended apparently except to not help the customer - who buys a new car which does not work as promised & identifies problem immediately. The other dealership ordered a replacement navigation system, except that they can't get them in because it is too new a car. So how am I to resolve a problem with a new car which I'm stuck with when there is no one in the hierarchy of Nissan NA taking responsibility for their cars, dealerships and customer satisfaction promise? Now the ceiling in the car needs repaired. I would not recommend Nissan because they fail to support their guarantee and do nothing to resolve problems with their dealerships & car defects. I have logged some dozen hours in calls to no avail. I have new car payments on a limited income, poor health & a navigation system I purchased to navigate in a new area to get to many medical appointments/tests.

Consequences of buying a Nissan: I have a new car that has a navigation screen that has pop-ups that block all visibility of the map & have expended hours lost, on the side of the road trying to clear it, and deteriorating health as a result. I have spent hours trying to contact third party vendors to cancel non-negotiated contracts & updating my mailing address because of incompetence & unethical designs of dealership. It is helpful to share my plight in social media to warn future buyers to steer away from the Nissan Versa Note, Nissan N.A., Gladstone Nissan, so that my experiences are not repeated.