Nissan Reviews

I brought the car to a trusted body repair who happened to work for Nissan prior to opening his own repair shop business. When installing the part, he determined that the screw that belonged behind the tail light was missing. In fact, the piece behind the tail light had no trace of ever having a screw in there, which led us to believe that it was the reason why the part fell off. I asked the repair person to check the left side to make sure it had it.

Surprisingly enough, it did have one, however, it was a used, old looking rusty one, definitely not the original. The only explanation I could think of is that back in 2008, a couple of months after I purchased the van, the left sliding door was giving me problems and they had to repair it, when, I'm pretty sure, they had to remove the rail cover. After I learned that the missing screw was the cause for the part of fall off, I called the Service Manager at Nissan.

After 4 days and messages, I finally was able to talk to him over the phone. I explained to him that I felt that they should have covered the part due to the observations we made. He explained that he himself looked at it and he couldn't determine that and that it was just an assumption. He went on to say that the part could have been damaged by us purposely and that there was no way he could tell what happened to the part. I explained the circumstances of how and when the part fell, the fact that even if I saw the part fall off, I couldn't get to it unless I put myself and my family in a life threatening situation.

I was driving off the George Washington bridge on the NY side. There is no way I could have avoided the pot hole, there was nowhere to swerve. There was no way of retrieving this part unless I caused major traffic and accidents. He advised me of the regulations once again and told me to call 800 Nissan1.

I called this number, and after explaining the situation and why I felt they should reimburse me, they hung up on me. The lady that took the info didn't ask for my contact info, so I decided to call back immediately. I spoke to another rep who took info and said would forward me to another department and they would call me within 2-3 business days. I then received a call from the Regional Manager who asked me questions and then said she would have to investigate.

She called me back a day or two later and said that unfortunately they couldn't reimburse me because aside from not having part & warranty had run out, the pot hole could have been the cause of damage, and I had an outside facility, other than Nissan, to replace part. She mentioned that in whatever page of warranty info booklet, it stated that they don't reimburse if parts are replaced outside of Nissan. She did forget to mention that on page 3 of this same booklet also states Nissan would occasionally reimburse part of cost beyond of outside the terms of the warranty.

Basically, I was looking for a cheaper way, without losing quality, to get this part replaced and avoid damage to the door mechanisms. My intentions were to have it replaced by Nissan, but if I had to pay for it, why did it have to be them? So I feel that I was forced to go somewhere else or pay their outrageous prices.

I was fuming and told her that I would follow up with BBB and she told me to do whatever I needed to do. I asked her to speak to her supervisor and she said she was it, no one higher than her. My next step is to write a letter and send to as many Nissan departments, as well as the BBB. I've already did the online form and I'm awaiting the next step. I will not rest until I get reimbursed and that this situation is looked into by recall agency and others of interest because for all I know, I probably caused damage to another car and wasn't aware of it. This could have also hurt a passenger or a pedestrian. Nissan's mission statement says that they build high-quality cars and safe cars. I now have my doubts. I don't deserve this run around.

2. Manufacturing defect.

I called Nissan Consumer Affairs to get help to pay for repairs. I called on 7/1/2010, and I was supposed to get a call back from Nissan Consumer Affairs specialist by the end of the day on 7/2/2010. Finally, I got a call on 7/6/2010 to tell me he was going to get in contact with Frederick ** (service director) and then send file to someone else for final decision as to whether they were going to pay for it.

I was also told on 7/2/2010 that he would call me back the next day, 7/3/2010 (He never called.), and I waited till Friday, 7/9/2010, because they still haven't called back. Also, I called customer support, and they emailed him several times to get him or someone else to call me back. I'm still not getting answers. Gordon is not returning my calls or emailing Frederick ** back.

This is a very dangerous issue. We broke down on the side of the road. My pregnant daughter, 3-year-old grandson, and pregnant daughter-in-law were in the car. I'm very upset after reading all this and Nissan knowing a long time ago this was an issue. There should have been a recall a long, long time ago. We have to stick together. Call the attorney-general in TN (1-800-342-8385) and lodge a complaint against Nissan! And also call the Federal Trade Commission (1-877-382-4357). I hope everyone who has had problems, which are endless, will call these numbers and complain! I hope this helps.

I'm out of money for getting my car towed and repaired. It was very stressful and dangerous while driving and the car just go dead.

About 3 weeks ago, I was driving in the free way and out of the sudden the rpm of the tachometer rose to almost 6000 rpm and it jerked very strongly. I pulled out to a surface street and noticed that at 20 miles per hour the rpm was to 4000. I called the dealer to let them know that had happened and they were surprised that the car had transmission problems so soon, four years after I bought it, and in less that 100k miles. I called Nissan and they told me to take it to the dealer for a diagnosis of the transmission. The car was towed to the dealer and they said that a transmission work would be about $4500.00. To check with Nissan to see if they can do something for me. I did.

I called Nissan Consumer Affairs and talked with three different persons in a period of two weeks. The last person to talk with me told me: "I will talk to my supervisor and will call you right back." This was three weeks ago. Nobody has the courtesy of calling me back; at least to let me know that they don't care about my problem. What they are waiting is for several people to die as a result of faulty transmission, to then consider that, yes, there is a problem with the Nissan Maxima transmission. As for my car, it is in my drive way, unable to be used, and unable to be fixed, because I don't have the amount of money now to fix it. Thank you Nissan for your excellent customer service and for your "unbeatable concern" for your loyal costumers.

At this point, no one will even tell me the status of the check. Has be been issued? Mailed? What is happening? I spoke with another supervisor, Peter on May 19. He stressed that he will personally resolve this matter and will call me the next day. When I received no call, I called and spoke to Supervisor Chris on May 20. He is going to check on Peter and find answers. No call back. I spoke again with Chris on May 21. I insisted on speaking with his supervisor, Mia. Once again, no one can tell me the status of this check. Mia assured me it would be mailed in 3-5 business days.

The economic damage I received is that due to the fact that I had been told company policy was that the money would be mailed in 21 days, I took out a home equity loan to finance another car on April 23. Another Nissan. I have now had to pay interest on this loan. I have spent about 10 hours trying to solve this problem.

3- Flexible AC pipe4- AC compressor

The flexible AC pipe was also changed and I don't know why it's damaged (also I replaced from my pocket).

Finally which I would you please to take an immediate action to replace the compressor under the warranty? The weather here is too hot and I can't drive it without AC. I am looking forward to hear from you as soon as possible. Thanks a lot for you help.

Eight days after my initial call, I called again. This time, I was advised that my payment was passed due. The representative confirmed that they had the correct bank account information for the one car but not the other (which clearly means that whoever inputted the information into their system made a typo). They proceeded to correct it and tell me that I must make the payment ASAP. The issue is that if I made a payment via telephone or their website, I would be charged a fee.

When I asked why the representative could not take my payment over the phone and waive the fee since it was clearly to no fault of my own, I was advised that the fee would be collected from a third party servicer. Therefore, they were not able to waive it. I told the representative that I am now in a bind. If I pay over the phone or website I am penalized, if I send a check it will take 5-10 business days. I was advised to send the check ASAP, they will note their system and as long as it is not received 30 days after the original due date that it would not be reported to the credit bureaus. Due date 4/20/10, check sent 5/3/10. On 5/6/10, they begin to call me harassing me for the payment. I was just informed that I will continue to receive telephone calls until they receive the payment. Now how is any of this my fault? I was proactive in pursuing why they had not drafted the payment. This is unacceptable and disconcerting. I am utterly disgusted with Nissan Motor Acceptance Corporation and how they treat their costumers.

I am extremely upset with the telephone calls I am receiving. They continuously call. They are calling me during my work hours making it extremely difficult for me to concentrate on my work duties. I told them that the check was mailed on 5/3/10, to please notate their system. They will not. I ask to speak to a supervisor. I was on hold for approximately 15 minutes to no avail. I had to waive my lunch hour to try and resolve this situation. Since the purchase of my vehicle, I have paid more than the minimum due. In order to avoid a possible late payment, I opted to have them directly debit the payment. They make an error in inputting the bank account number and they have continuously treated me as if I were delinquent. I am extremely disgusted and upset. I am currently trying to fix my credit and save money to purchase a home. I am utterly petrified that due to NMAC's error causing the payment not being made on the due date, may hinder my chances of being approved for a mortgage.

About 7 months later, after the same problems of vibration sound surfaced, I took my car in and needed another (#2) transmission. After the two dealerships tried to get the other to pay, my local dealership put a new transmission in February (No charge to me). After they fixed the transmission it took them a week and 1/2 to figure out why I had a transmission fluid leaking on my garage floor. I took the car back 3 times!

Now 3 months later, the same problem of vibration surfaces a third time! I take my vehicle in and tell them I have been reading on the internet about all of these problems with fluids leaking and ruining the transmission. Could that be it I ask? Well low and behold it is the problem and I need another transmission (#3) and "They are sorry, but that is not covered by Nissan because the transmission leaked and ruined it." "Are you kidding me? " I asked. Nissan get your head out and treat your customers right! How about doing the right thing and recalling this problem? How about training your service department to detect these problems? I am sure you train them to say we are not paying for the problem! Guess what Nissan? I am not paying for it either! This is absolutely the worst vehicle I have ever had! Huge financial loss on this vehicle!

The bottom line is that I received a letter from Nissan on 6/12/09 stating that my account had been paid in full and the matter was over. I printed my credit report last week and realized that Nissan has sent this account to TransUnion and Equifax as a "bad debt". This was never a bad debt as I mailed payment in 4 days after I received the ticket. The battle was between Nissan and the DMV.

I want this "bad debt" taken off my credit reports immediately. This has caused my credit scores to go from a perfect score to less than perfect. This is not acceptable. Nissan has defamed my credit and my attorney is ready and willing to file a lawsuit. Repeatedly, I have called Nissan over the past year and several times within the past week. I keep being told that someone will call me back and that this is going to be taken care of , but no one ever calls back and it still has not been resolved. This is a horrible way to do business with the consumer. I am requesting that someone in authority call me back so that this can be resolved before further action has to be taken on my part.

I made the agreed upon payment, which was received by NMAC on November 5, 2009 (I have bank records to show that NMAC received the payment on November 5th). NMAC did not credit my account with the agreed upon payment until November 10, 2009. NMAC repossessed my vehicle on November 11th, informing me that their actions were due to my breach in our agreement; at which time I informed them that I had in fact kept our agreement and offered them proof of the date of their receipt of my payment, which they refused to acknowledge.

On November 12th, I spoke with NMAC representative Brandy who told me in order to get my vehicle back, I needed to bring my account up to date by paying the two months back payments owed, in addition to December’s payment since December’s payment was due on November 16th, plus interest owed totaling $1,154.00, which had to be sent via Western Union Quick Collect. I was also required to pay repossession fees charged by Federal Recovery (repossession company) to get my vehicle back, which were approximately $200.00.

Upon satisfying the terms set by NMAC bringing my account up-to-date, NMAC sent a release to Federal Recovery and I took possession of my vehicle on November 13th. Approximately, a week after getting my vehicle back, I received a Notice of Our Plan To Sell Repossessed or Surrendered Motor Vehicle notice, which made no sense since my vehicle had been back in my possession since Nov. 13th. All subsequent payments to NMAC were made on time. Shortly after my December 2009 payment, I started receiving calls from NMAC collection department stating that I was a month behind in my payments and if I didn’t make a payment immediately, they would be reporting negatively on my credit report. I informed them that I was not behind and asked them for a written explanation which I never received.

After repeated calls from the collection department, I asked for a copy of my transaction history so that I could review their accounting. It shows that the $1,154.00 I paid on Nov. 13th was debited to principal on Nov. 17th. On Nov. 19th the following transactions were made to my account:

4. Debit to principal for $683.365. Debit to Int. for $0.48.

I was never informed or received any explanation as to the above transactions within my account. I have attempted to resolve this issue many times over the past few months by talking to representatives over the phone and finally sending two letters requesting an explanation of the above transactions including a full disclosure of all Misc. charges. I’ve also requested in writing a copy of the release that they sent to Federal Recovery to release my vehicle after it was repossessed and a copy of our original contract. I have yet to receive any response from NMAC except for continued harassing collection calls. This is just a sampling of the accounting practice and shady conduct of NMAC. I lodged a complaint with the Better Business Bureau regarding this matter on March 24th. NMAC was contacted by the BBB and still have not reached out to resolve this issue, yet they continue their campaign of harassment from the collection department. My car was wrongfully repossessed, costing me additional fees. I have negative credit reporting to credit agencies due to late payments from November 2009 to date for monies that I don't owe.

After much research by reading forums, I realized that this is a problem with many of these vehicles. I have email correspondence starting in September 2009 going back and forth from Nissan North America. In the end, I was told that it was not covered (the car is still under warranty). I even attached a photo and a link to the forum and received a basic, generic form letter response from them.

I can provide all. I don't know where to turn now. I just bought a new clutch and brought the car to Master Tech Transmissions today to have it installed. This is going to cost me anywhere from $1K - $2K to replace. This is a manufacturer defect and should be a recall.

The technician told me they should have replaced the transmission once the coolant went into it. Nissan refuse to assist me with the matter and this started when the Pathfinder was at 44,000 miles. Something has to be done. I had to pay $4500. to replace the transmission. I got stranded 280 miles away from home with my family.

I never was able to talk to anyone at Nissan Consumer Affairs. A rep would call, leave a message and no matter how many times I tried to return her call, would get her voice mail each time. She never made any real attempts to talk to me about the issue with my car. Only would leave her name (Shannon) and ask me to call her. As far as I am concerned, this situation was not taken care of professionally whatsoever. I was never asked about it. They only had an email from me regarding the car. ABC told me they wanted $130.00 to check out the car and it would be $565.00 to replace the starter.

I have an excellent mechanic who would only charge $326.00 and asked them to share the cost or cover it. I think it is a defective part and would like to know exactly if this is so. I don't think anyone really cares about this situation. I have a brother who used to sell cars and he even told me this shouldn't be happening. My car salesman at ABC told me this shouldn't be happening with my car. Ed ** at ABC suggested I contact Nissan Consumer Affairs. I want a complaint filed against them. I was never spoken to except at the dealership when they told me I would have to pay for them to look at it and a decision would be made. I am not spending $130.00 for them to look at the car.

I already know what is wrong with it. And their cost to replace it compared to my mechanic's price $565.00 vs $326.00. Nissan wanted $130.00 of my hard earned money and then planned to say no to covering the repair. This was their intent all along and I would be forced to then have them repair it because I know they would tell me they would apply that to the repair. If I have to pay for it, $326.00 is a better price for me. But I think with the car having such low miles on it, this should be covered by Nissan even though the warranty is over.

I faxed it the very next day. I was also told that it would take 7 to 10 business days and with it being the holidays, I knew it would probably take longer. I waited until January 7, 2010 to call back. I was told nothing had been done and that no investigation had been started, but they would start one now and it would take 7 to 10 business days and would I re-fax my information because they didn't have it. To make a long story short, I have called a bunch of times, gotten absolutely no where and my money is just gone. They did not give it back and they did not apply it to my account. I'm still fighting to get my money back, so I can get rid of my Xterra and so I won't have to deal with this company again. I have lost $500.00.

But I was told that since the car was not under warranty and due to "insufficient maintenance" that it was my fault the engine needs to be replaced at under 75,000 miles! And they would not help out financially any cost! This is criminal! They know that their product is faulty! They do not want to fix it, and worse, they blame it on the customers! I've taken great care of all my cars! Never have I had to replace an engine after only 7 years! I am going to seek a consumer lawyer for help. How do I contact the class action law suit lawyers about this? Don't they know what Toyota is going through?

When my car stops for no reason in the middle of a busy intersection and almost causes accidents because of a cheap poorly built engine, that thousands of other year make and models have the same problems too, this is a major safety issue! This needs to be taken as a serious problem and needs to be addressed ASAP before somebody dies! I will never buy a Nissan ever again if they do not take actions to correct the problem! This is bad business! I want a new engine, or a safe car to drive! I have 3 kids that I will not drive around in the car with. It’s too dangerous!

I will say I had to really had to hold my composure, thinking well maybe I am wrong until I get all the facts. She gave me the phone number with a extension number. Then I talked to the wife, and we called this number and left countless messages with no response. Finally, we talked to another rep and another rep and another with the same answers but with a little more tact.

After countless hours putting together the "facts" to prove to this so-called corporation that they are wrong, I now after 2 months or so have a letter they sent stating in not so many words that they were wrong saying "We are able to confirm your account has been updated." That's all this so-called worldwide corporation has to say, and in this economic time, the way I see it ruins me. If anything could be done, it should be.

I have made the additional payments for the balance due and still have a repossession man knocking on my front door. How can this be legal? Apparently, this is happening to more than just me. This is just poor business. With the economy the way it is, this should not be happening, especially when money is being paid on the account and received by Nissan.

After 4 months of double payments, I called to explain that I would only be able to make a double payment because work was slow. At that point I was advised that because payment wasn't made within 30 days, I was set for repossession. Weird thing is I made a double payment 12/01 for December’s payment and 12/30 for January. So as of December I was current until February. They were not willing to bend on this, they stated I promised double payment every month and there are 30 days in a month; therefore, I was in default. After being threatened, called names, and essentially talked to like I was substandard, an arrangement was made, but they were still adding repossession fees on the account.

Then it turns out after paying $13,000.00 called for payoff amount and a little less than $7,000.00 was still owed. They had misled me on the balance owed. Because you are not given statements or anything in writing, I was stuck. The only thing to do is pay it. Took a second job to get it paid. Sent them all the money generated by this second job and at the end still owing $2,000.00. I called to ask for one last arrangement. My second job assignment completed and would not have that extra money. Well, guess, you can guess.

Called and I am delinquent again. I've given them over $18,000.00 in a little over a year. The original loan was not to be paid off until July, but I'm delinquent. Supervision added payments subtracted from owed and decided that I was delinquent. I advised her to review payment history and she would see I have paid more than a monthly payment every month, so how was I delinquent? We have no rights; we have to pay what they tell us to and have to answer to no one.

I've purchased 7 Nissans and this one is my last. I have three children and they will not purchase Nissan. Let’s start making companies accountable. Let’s have laws protecting those who fall on hard times. I've clearly made an effort and have worked really hard to fulfill an obligation that my husband couldn't. Doesn't that count for something? After all they would not have collected what was owed if I hadn't. No used car sells for $20,000 at auction. This has been a huge amount of stress, which has affected my health. It is hard to feel comfortable going out to your car knowing you've done the right things and still be afraid your car is going to be gone. Also, to be talked to in such a way is just unnecessary and unforgivable.

I did gave them the work sheet from Dobbs, they look it over, checked the car and said that it was not my master cylinder and that my brakes were fine that it had a little over a half of pad on them, but my car kept right on grinding and making loud noises when I would brake until Friday, March 19, I was coming home from work and came to make a stop at a light and my brakes were not working which cause me to run into the back of an SUV and tear up the front end of my car. I only hit my head, my air bags did not deplored, my bumper, the hood radiator, air conditioner, grille, front lamps,head lamps, heater and fender.

I tried to talk to both parties but no luck. They're talking about some dents that I did not have and missing keys that I surrendered to Kings Nissan and have paper work to prove it. I probably had some minor bumper scratches but it had to be covered by either Kings Nissan or Nissan Motor Acceptance co., because I received a letter from them saying I didn't have to pay anything for excess wear and tear ("We will pay it off no matter how much you owe") if you buy or lease another Nissan car which I did.

Now Nissan Motor Acceptance co is trying to tell me that they have nothing to do with Kings Nissan and they're saying that Kings Nissan is not working for them and it is my responsibility to make sure the car is in a good shape. How can I do that if I can neither lease nor surrender any car directly to Nissan Motor Acceptance, but must use some company "they don't work with"? If Kings Nissan failed to deliver the car in a good shape, why am I who being held responsible for it? Now, I have two bills. The original one was $197.22 and a say later my case was placed for collection with Vital Recovery and now it is $741.57

I was informed the fulfillment of this request would take 3 to 6 days to occur. On March 12, 2010, the fax still had not arrived at the motor vehicle office so I called them again inquiring when the fax would be sent. This time, the individual indicated that it would take up to 30 days to have the information faxed and I told him that was unacceptable. I asked to the speak to a supervisor and was given the same runaround. In this day and age, I find it impossible that this request should and will take more than 30 days.

One irony is that I received my March loan statement within the 6 day time frame at my new address. A side issue certainly not intended to be a racial comment, is that two of the 3 individuals I talked to on the phone have a very heavy accent which caused me to constantly ask them to repeat, what they were saying. Nissan Motor Acceptance Corporation staff lied to me originally and because of their poor service, I now have a vehicle without the proper tag and registration within the time allowed by Alabama law.

When I called them up, they said I should have read the second affidavit, because they stated on it that I will still be reported as 30 days past due! That is absurd! Their mistake, and I have to pay for it for the next 7 years! I didn't read the small print, because I didn't think they would screw me over! They did! Do not use NMAC! They suck, and they will rip you off!

So I called them and was told that I owed property taxes for 2009. I said I had never paid for property taxes on a lease vehicle before so why was I now? I couldn't ever get a clear explanation except for the fact that I was sent two affidavits last year and never returned them. Since I didn't sign and return them, I owe property taxes on the lease I had. I asked to speak to a manager many times. I was told one would call me back but no one called.

I have said how can I be responsible for an affidavit which I never got in the mail? He said I should have called, but how would I even know that I needed to call? No manager will call and I apparently still owe the money. I will never lease with them again. They have horrible customer service especially when they didn't fix my data for my apartment correctly into their system. It is not my fault.

After establishing here in NJ, I again contacted NMAC and informed them of my payment process and how I would be getting caught up in a month or two. On Friday, I made 2 payments and talked to a lady who said, “Your account is fine and thank you for making your payments, we understand your struggle, just keep us fully informed and you have no worries!” On Monday, I walked out to an empty lot and my car was repossessed! Fire ran through my veins and I’ll spare you the long story but then after talking to Mike at NMAC, he also dangled the dollar factor over me and maliciously played with my emotions and well being. I scrambled and borrowed dollars to get my car back from repossession and then I wrote, called and faxed NMAC 18 letters of complaints about their due process and malicious activity but I got zero responses. I called NMAC in India/Texas and talked to everyone I could but to no avail.

F for Nissan and its whole staff of unprofessionals. I understand that I had a debt to pay and I was and will take care of it. But what they do and did was predatory and malicious. After 1 week, Mike called me back demanding more dollars and if I didn’t pay right now, that he is sending the repossessed unit and for me not to leave town or he will file a criminal case against me. This guy must have super bad karma.

Everyone at NMAC will tell me a different story whether it be I'm fine and up to date or the car is out for repossession. They make me sick and I wish I could sue them since I am now paranoid and anxiety runs through me at night just thinking that they are such tricksters. My credit sucks now due to the 1st repossession. I can't re-finance, I can’t trade in, and I can’t do anything other than sit and scratch together my funds each month to avoid this anguish and stress.

Even last week, he called me to tell me that he had already put my car again out for repossession, 24 days late and that same day, I paid my balance. I never want to hear or talk to this guy again. I park my car far away and in the dark just so I feel a little better when I sleep. I am on time with my payments now but it’s painful. Mike told me that he "has it out for me!” and "couldn’t wait for it to go past due again!” I mean, is this even legal? I would love to take him and NMAC to court and press charges. I have paid 37 months at $723.00 for almost 27 grand and owe about 20 grand still. I would love to see NMAC go belly up and go back to Japan and never hear from them again. I love my 350z but despise NMAC. Sorry if that is brutal but you should hear my recorded calls from NMAC collections and how they toy with me.

Four months later I have a foul egg smell coming from exhaust .Nissan Dealer recommends air induction service because error code shows problem with catalytic convertors, which if they need to be replaced will be $3,980.00 because the manifold would have to be replaced as well. So did anyone else start having the fuel issues after having a gum out service or was mine a time fluke? It’s expensive repair if the catalytic convertor needs to be replaced.

I called NMAC again, only to get hung up on twice. No one tried to call me back! Finally, I got a hold of another customer service, whom after explaining the circumstances, had to transfer me to supervisor. My notes have this information, as far as I know. The supervisor apologized for the wrong info another rep told me who would take care of my problem. Supervisor said they cannot, it's our of their hands because they do not have ownership any longer.

I still don't have my title and am highly frustrated that NMAC won't take any responsibility for this mistake. After the amount of money I poured into this company, once I paid off, they hardly would speak to me on the phone. I am looking into taking this a step further legally. As I have fully paid for a vehicle yet, do not have a title from NMAC. Thank you reading this.

A week later, NMAC lowered the invoice down to $534, which would have been further reduced to $34, when they factor in the $500 "Nissan Owner Loyalty Waiver", but as a matter of principle, refused to pay. I then sought the help of State Farm Insurance, who went out and re-inspected the vehicle. Their appraiser went to look at the vehicle which was sitting in the lot at an auto auction. The re-inspection came back with a zero dollar estimate for repairs. I'm sending that zero dollar estimate off to NMAC, with a copy of this complaint. Has anybody else experienced this sort of attempted extortion?

As I entered into my first command, I had a "feeling" that something was not right; and due to being stationed on a ship, we were on deployment when I made a call to check on things, and that's when I was slapped with almost $4,000 in charges. I do not know what happened between the few months, but I knew it was not right. However, because I wanted to resolve the issue, I began sending money orders every day while on deployment. It was very stressful because no matter how many payments I was making, it wasn't enough; and being that I was across the country, I could not deal with them directly and they began harassing my family. So I eventually told NMAC where the car was and to go pick it up. This was early 2008.

I still had every intention of paying or at least settling with them, but they told me it was all or nothing. Being that I was later discharged (medically) from the military, I was unemployed with no means of income at the time I could not make the payment in full. So as a result, I was threatened with a lawsuit and I had not heard anything back from NMAC until a couple of weeks ago (almost a year later) saying that they have a case against my stepfather (listed buyer) and myself. So again to resolve this issue, I agreed to pay $100 a month for the next six months; however, I feel that I am at a lost because I am paying for a vehicle I do not have and could have maintained had NMAC not caused so much trouble.

Beware of these people and I encourage everyone to post their complaints so something can be done about this. I almost didn't because I didn't feel like going through the effort, but it will do us all good for when we are fighting with these people to pull up this site and read it to these people who act like you are the only one with this problem.

I then asked him if there was anyone I could talk with that could help me get my car. He replied the only way you can get your car is if you have $15,000 to pay it off. I was shocked. Now, it has gone from $1,800 to $15,000. I asked for a supervisor or someone over him. He said they all will tell you the same. I was then connected to Walter, the worst of them all. Walter told me why I am wasting time and why they should give me my car back so I can continue to pay late. He said the best thing for me to do is to get the money or try to refinance the car. I then asked if there was anyone over him, the CEO or president and he replied he is in Japan and has bigger things to deal with than me. Now, I have no car and my job is at risk from having no transportation to get there. I felt that they did not work with me and really did not care. I remember months ago when the jobs of the Nissan corporation was at risk and the government had to help them out.

The inspector found a few light scratches in the rear bumper, a curb scrape on one wheel and a 1/2 crack in a plastic stiffener under the front bumper that is in such a nondescript location it was not even painted. Furthermore, the crack was leftover from repair work that was done by Holman Infiniti themselves a few months ago. I never concerned myself with the crack as it was minor and had no impact on the car functionally nor cosmetically. The inspector informed me that I had to get these items corrected or I would be charged $864 for them when I return the car. While I believed these items were well within normal wear and tear for a three year old car, I obliged and brought the car to a local body shop. They buffed the scratches, smoothed the scrape in the wheel and plastic welded the small crack in the stiffener.

I then called NMAC for a re-inspection and much to my disbelief, they informed me that none of the repairs were done to their satisfaction and I still owed $864! Effectively, if I didn't pay them the money to fix it, it would never be fixed good enough. So I have to pay for repairs that were already completed for a car that we all know is going straight to lease auction and will never actually get (re)repaired anyway! This was a week ago and I have since been trying to get someone, anyone, at Nissan or Infiniti to be reasonable; but I have been stonewalled the entire way. Even the manager, Dexter, at Holman Infiniti was apparently trained to play the game. He looked at the car himself, feigned support and offered to contact NMAC on my behalf. He then informed me, "They said no. There's nothing I can do." I asked him about the crack left over by his body shop and he agreed to talk to them on my behalf as well, but then gave me the same rehearsed answer - they said no, there's nothing I can do.

I did some additional research on what my options were and found that I am certainly not alone. In fact, the Consumer Affairs website has an entire section dedicated to complaints about NMAC leased vehicle returns! www.consumeraffairs.com/automotive/nissan_lease.html. The stories' details vary, but the net result is always the same: NMAC routinely finds hundreds or thousands of dollars worth of excessive wear and tear on just about every car they get back, no matter what the condition. Even cars with clean inspection reports get invoiced for damage not initially found by the inspector. In one case, they caused the damage themselves once the car was back on their lot by backing a truck into it and then told the leaser they were responsible for it! They provide no means of disputing these fraudulent claims and then strong-arm the consumers into paying by threatening collection actions against them - leaving the poor consumers no choice.

There are even accounts where they agreed to reduce the amount due, but then still placed a write-off of the difference on the customer's credit! This is nothing less than fraud and racketeering against consumers who have little means or recourse to fight it. And this is not the full extent of Nissan Motors' aggressive bullying tactics. So if you are like me and NMAC has or is trying to extort money out of you, please join our fight! If you are an attorney who wants to help out, please contact me.

So as to not make my account past due, I went to their Bill Matrix site and paid a $5 service fee to have the payment made out of my checking account. On August 18th, I looked online at my account again and there were two debits for $749 each. One was from Bill Matrix and the other was from NMAC. I called customer service in India back again and they said that they made a mistake and that it did come out on August 15th, but that the good news is, I wouldn't owe another payment until October 15th. I told them that I wanted a refund of one of the payments to which they told me they couldn't do that until the payment is officially deducted from my checking account.

When I tried to explain to them that having 2 payments come out of my account could result in my account being overdrawn, they stated that if there weren't enough money in the account, it would just be declined and sent back to NMAC. I was so frustrated after this being my second time on the phone dealing with this that I hung up. I immediately cancelled my automatic bill pay deduction with NMAC because clearly they don't know what they are doing. The next day, I called NMAC back and said I wanted one of the payments refunded to me. I was informed that it would take 3 to 5 business days to process and I would receive a check in the mail. It has now been 10 business days, no check, and my account is still showing two payments and a due date of October 15th. It is clear to me that NMAC has no intention of refunding a payment. I do not have the energy to deal with them anymore.

I am frustrated that Nissan has made the decision to outsource their customer service to India, and has clearly not properly trained its associates. I will never go through NMAC again and will never again buy a Nissan vehicle.

On Wednesday, 8/12, at 4:00AM, my vehicle was being repossessed. The tow truck rang my bell. When I called NMAC at 9:00AM on the 12th, the payment was now $1,000+. The whole process of being repo was unnecessary and unprofessional. To make a long story short, this incident was uncalled for and very unprofessional. Is this the solution that NMAC came up with? In addition to paying Nissan $1000, I asked several times if there were any additional payments I needed to know about and was told "no" by several reps from Nissan. When I got to the towing place, I had to come up with an additional $75. $25 for each day of impoundment from August 12-14 (the car was impounded at 4:00AM).

I picked up the vehicle at 10:00AM, when the towing company opened. Why was I charged for 3 days when it was there for only 2? They would not release my vehicle until I paid. I financed the car in 2005 and had a very good payment history with NMAC. This is my last year of paying my truck off. I do not know why I was subjected to this kind of treatment. I feel that my civil and constitutional rights were violated.

I am currently working with Nissan to see what they will do for me. I have 3 children and my wife is the primary driver of the Armada. I do not want the Armada anymore. It is not safe! I had to purchase this 2006 Armada because the 2005 Armada I bought from Performance Nissan had a safety belt breakdown only 3 weeks after I bought it. The dealer had to lemon law it and had me pick another Armada from his lot. This is not a safe car. I have a file number with Nissan; it is **. Please help us, we are making our monthly payments and feel taken advantage of.

The next month or so, the car did the same thing - shutting of the at the light and was not running well. We again took the car back to the dealership and explained to them that this car is giving us serious problems. One of the dealers came outside to our car and asked us if we have gap insurance. We told him yes. He then proceeded to tell that we may need to go ahead and blow up the car. We told him that we can't do that. We just wanted them to put us to something else.

We left the car at the service center while they put us in a car of the lot. We also had to pay for them to look at it. Well, the car kept on giving us problems. We ended up taking the car to a NAPA auto shop after the car started to give us more problems. We had to pay over $600 in repairs for sensors and other things. We were unable to get to work like we would, taking the bus and getting this car repair became very stressful and very expensive.

We received the CARFAX four months of having the car. It stated that the car was from a flood area in New Orleans and it was in a serious rear-ended accident. We decided to take the car to CarMax to get into something different. The guy told us that this car had extensive mechanical and frame work to it. We were devastated.

Before having the car for a year, while driving on the highway, the engine blew out. The next day, we had the car towed to the dealership. They told us they'll put in a new engine for $3,000 which we did not have. We stop paying on a car that we essentially did not did use. During all this, we keep in touch with Nissan but all they could tell me was that I purchased the car so I have to pay for it. Now, I have this $1,400 car on my credit that needs to be removed. We've spoken to managers after manager but to no avail.

The crash dummy showed injury to the same place from the brake pedal coming back too far. I also learned that the sub-frame had been recalled on my car. I reported the airbag and seatbelt failure to the NHTS and encourage others to do the same. Sadly, it takes the injury of many and often the loss of life before class actions can occur. I reported it to Nissan Customer Service, which was a waste of time and further angered me. I was appalled at the arrogance and condescending attitude they gave. It's my opinion that they only care about making profits at all cost and appear to have no conscience regarding injuries. I would discourage anyone I know from buying a Nissan.

I would like to add that this was my 3rd Nissan and because of my good record with Nissan I was in the higher preferred loan. There has been no response from Nissan Motor Acceptance regarding my claim or docs, nor have they given me a breakdown of the amount they are charging for late fees or interest, now they have sent me a bill for $8,000, a request to call them to keep the lines of communication open but they seem unwilling to put anything in writing leaving a paper trail.

In Texas, "if your creditor has agreed to accept your late payment or to change your payment date, the terms of your original contract may no longer apply, such a change in your credit contract may be made orally, in writing, or sometimes by the creditor's repeated acceptance of late payments without complaint. " There are other consumer laws that apply.

How have I been hurt? That is a good question, I am a 72 yr old grandmother, with congestive heart failure, COPD, and have been violated by Nissan, the stress of this violation, the unwarranted lies from Nissan is one that has physical ramification.

They mentioned it would take a few weeks to receive the paperwork. Three weeks later, my husband called and got into a bit of a conversational battle. I called back and they couldn't tell me anything due to privacy issues. That's fine but they couldn't tell me if they received the fax of the death certificate. They only mentioned that they will call me or contact me when they processed the paperwork and that the process takes time and hung up on me.

I clearly mentioned that maybe I'm not explaining my question accurately. My question was simply that since I don't know whether they received the fax, that they may not call me. Even though the info was reported to them, they haven't called either. Currently, my mom and I are driving a car that isn't leased by any of us and I can't get a customer service representative to spend a few minutes to help clarify my question.

I called Central Avenue Nissan and told them about the cracked windshield. They gave me an appointment for June 11, today. I brought the car there. Not only did they not have any appointment for me in their computer, they said they are not responsible for the windshield cracking. They said they will fix it, but it will cost me $655 plus tax. If you read the forums, one Versa owner is on his fourth windshield. I am paying off this Versa in monthly installments and cannot afford to pay for what is clearly a manufacturing defect in Nissan's Versa cars. Please help me go after Nissan.

Nissin gets a dozen or so calls a day that were intended for Nissan. People calling for Nissan generally become angry that they have not reached the company that they intended and do not stop to think that it is not Nissin's fault that Nissan's posting is incorrect. This has proven to be disruptive and upsetting and we would like it to stop.

As a result of the second party extending the lease, my credit report is still showing an open account. My name should be completely removed from the lease since I fulfilled my signed contract of the 39-month lease. The fact that the second party decided to extend the lease is beyond my control or authorization. This issue should not be showing up on my credit report as an obligation. Fortunately, the second party is paying on time and there are no late issues.

I then began to ask questions about why my check engine light never came on or why my temp. gauge never moved showing that my engine overheated. She stated she didn't know and transferred me to her manager. He told me the same story and still could not answer my questions. The next day Thursday 4/9, I called Nissan USA to file a complaint. I feel that a new car should have triggered some kind of warning light if this had happened. On Tuesday 4/14, a rep. from Nissan USA called me back by the name of Jamie. She told me that the damage was my fault and that they were looking into doing a goodwill repair of the engine. However, I had to pay for the labor and for the radiator (costing about $2200). I told her that I was not satisfied by this, because no one could tell me why any warning lights never came on. She told me I should be happy with this and that they didn't even need to do this. Also, it wasn't final and she would call me back tomorrow.

In the mean time I contacted a friend who has a good relationship with Nissan Dealer in Fairfax, VA (about 1 hour away). I called the service Manager there (**). ** told me that I should bring my car to him. He also stated that he was 95% sure he could get this covered under warranty. He also assured me that any deal I made with Nissan USA could also be honored at his dealership and I would not have to go back to Hamilton. I then called Hamilton and talked to a manager named **. I told ** I was coming to get my car that evening. He talked to the Service Manager, **, stating I was coming to get my car. She told him it could not be driven and my key was locked up. I told him I knew it could not be driven and that I was going to get my spare key and have it taken by trail. He said ok.

The next day ** contacted me 4/15 and told me a rock hit. That he was going to try and get the engine and the labor for the engine covered and I would pay for the radiator and that labor (about $300). I said ok that I would agree to that. The next day he called back again and said Nissan USA has awarded the work to Hamilton (That they would pay for the engine and I would pay for the labor and the radiator $2200). He said I had three options: (1) I could turn it in to my insurance company; (2) take the deal and have the car taken back to Hamilton; or (3) I could start the process all over with this company. I told him that I did not want to go back to Hamilton because they would not even work with me until I called Nissan USA and that I was not happy with this deal, that I believed that the deal I talked to him about was fair (I pay for the radiator and the labor and Nissan pay for the engine and that labor) since I never got any warning lights. I asked again why I did not get those lights. He stated he would try a test for the codes and call me back.

The next day Friday, 4/17, ** called back and said he could not read the codes and Hamilton may have erased them. I asked why they would do that and he said he didn’t know. I told him I wanted to go with his dealership and to start that process. Now mind you, I have not had a car in over 2 weeks at this point. On Monday 4/20, he called me and said again that I needed to take the car back to Hamilton. I stated that I thought we went over this on Friday. I did not want to take it to Hamilton and I still did not understand why I did not get any warning lights. He told me that he couldn’t answer that and he would talk to his manager and get back to me. In the mean time my friend (Mike **), who referred me to **, called him on my behalf. Mike questioned ** on why he said he could do the work down there and now says it has to come back to Hamilton, also why it had been down there almost a week with nothing being done about it. ** did not have an answer back. Mike then asked why I didn’t get any warning lights. Again ** said he didn’t know.

This is where I am at in the process. I have not had a car in almost 3 weeks, still have no resolution and feel as though on a 9-month old car, I should have had some kind of warning light. Can you please help me?

In all, they wanted over $1,500 in damages and when I called Nissan customer service lease dept, they basically said, "Pay or we will send you to collections." Then they had the nerve to ask me if I was going to lease another vehicle. NOT a way to secure a loyal customer base. The Boulder Nissan dealership where I turned in the vehicle exclaimed they had asked the inspector to leave because they felt the charges were excessive. I am not sure if this is true considering Nissan corporate had told me that we were supposed to be present at the inspection. Again, not what we were told by the dealership 2 weeks prior. If we cannot trust the word of Nissan for proper lease return directions, then what are we, as consumers, supposed to do? Nissan corporate said, "We are not liable because the back of your lease states you need to contact an inspector." Well, I asked Nissan that exact question and I was told otherwise. Now they expect me to pay for their disorganized, corrupt lease management.

They said they assumed since my mailing address was in a city, the car must be there. FALSE again! I had no idea I was being charged almost $50 more per month on my lease due to my car being in a city. If they took the time to realize where my car is insured, they would realize it is not in a city, but sitting in a driveway in a suburb in a completely different state than where the city is located. I cannot get anything substantial from the people I speak with at Nissan. It seems to go around in circles and more missed payments occur.

The first time we spoke, I missed one payment. The second time we spoke, I missed 2 payments. Over December of 2008, I had missed 3 payments and just today, now the guy is saying I have had 2 missed payments not 3, and if I don't pay by TOMORROW, my credit will be affected and my car can be repossessed! This seems like a real scam to me. All my bank statements have shown that I have paid and the payments have CLEARED my account, so where is the money going every month then if not to Nissan?! I really don't know what to do at this point.

My lease is up in May and I truly want this over and done with. I know I have paid every month since my lease started in November of 2006. Nissan is completely at fault and someone at the corporation needs to take responsibility for this unacceptable nonsense and stress they are causing myself and other Nissan customers! I will never send anyone to a Nissan dealership due to this aggravating mess!!

When the letter never came, I called again today (January 28, 2009) and spoke with Ms. ** again, who again was very rude, and advised me she never told me a letter had been posted to me. My son had lost his job, and I am retired and 65 years old. I've worked my entire life and have no desire to hide from paying my obligations. I worked the majority of my life in the service industry and am very aware of what is courteous and what is totally beyond the boundaries. An enormous amount of people are out of a job through no fault of their own and are constantly searching. Maybe some of those who do have jobs employed should do something else for a living and allow someone else a spot that would be appreciated. Times are very hard, and what I experienced was being kicked while I'm already down. I would hope this be addressed, and I still need the information in writing. I thank you for your time.

I purchased a Nissan Sentra in 1994, and I am still driving it. I had so much confidence in the Nissan brand that I wanted my son to experience it as I had. My experience left me feeling abused and not worth the time to respond with what I need.

After about 10 days, I returned the car to the dealer and he had the old inspection report. I showed him that I got everything fixed and he said everything is perfect and I signed off on the return. A few weeks later, I get a bill from Nissan with the same amount as on the estimate. I called them and said I had it fixed and returned it to the dealer. On that, they just said that the repairs were not according to Nissan standards. I asked why the dealer did not mention anything and they said we reserve the right to accept or reject the repairs even in your absence once you have returned the car.

They could say anything they want. I fixed it, spend money on it and everything was fine, but I still got the bill and the best thing was on the bill. The second page said if I leased or purchased another Nissan they will waive this off. This is a clear scam to force people into buying another car from them. It cost me money to fix the car and now they are still charging me the same money, even though they accepted it at that time and the car was absolutely fine.

I spoke to a supervisor and he told me the same thing (just in better English). So we traded the car in a couple weeks later and I called to see if the payment the dealership sent in paid off the whole account or if we had to send back in the payment we were getting in the mail. They lady at NMAC told me that she is unable to disclose the amount of the check posted to OUR account and we will have to call back the next day once it has posted. Then she refused to let me speak to a supervisor, just arguing with me that they would tell me the same thing. So we finally got a letter in the mail on Oct 11th (a Saturday) stating we still owed the amount we received and it was due on by the 13th. We only received the check 3 days before that. The whole process was a mess and I will never finance with them again.

She has consequently lost her hearing in her left ear and suffers from a constant high pitched ringing in her ear as well. She is only 20 years old. When I contacted Nissan Consumer affairs an incident report was taken over the phone (they refused to send me a copy claiming it is for internal purposes only). The airbag coordinator states that this is the first incident ever reported to Nissan regarding hearing loss after an airbag deployment.

She offered no help, no referral to someone else who could help me, but did tell me that she knows what it's like to be at the ENT because she just had her 14 month old daughter there for an ear infection. Are you kidding me? I don't think we are comparing apple to apples here. I am outraged. We have owned 5 Nissan products in past years but will never do business with them again. I hope other people will post if they have had issues with hearing loss after an airbag deployment.

Now my husband and I are buying a home, and they told us that we needed to pay off our auto loan in order to be approved for the mortgage loan. We called, and they told us that if they recieved the certified funds by 10 AM that it would be processed that day (Friday, August 8,08). I overnighted it and had them sign for it. They signed for it at 8:49 AM. Now, at COB on Monday, August 11, 08, they still have not processed the check. It is certified! The funds have already been taken out of my bank account! We were told on Monday that it had to be paid off. We had to wait for a wire transfer from my mutual fund, which didn't get in until Thursday.

Now, we are suspossed to close on the 14, which if Nissan continues to drag their feet, it won't happen. We have been extending and extending for one reason or another, and if we lose this house because Nissan cannot do their jobs, then they will have a large lawsuit on their hands that I will not allow to be swept under the rug! I WILL NEVER GET A LOAN THOUGH THIS COMPANY AGAIN, AND HIGHLY DISCOURAGE ANYONE FROM THIS. THEY ARE VERY DIFFICULT TO DEAL WITH AND DO NOT DO AS THEY SAY THEY WILL!

My credit score was destroyed, making me get a loan with a higher interest rate, and now we may not close when we are supposed to, and may lose the loan on our house waiting for the letter stating that we have paid for our truck. We are currently living in an RV park w/ 3 kids in a 23 ft. travel trailer, since we were supposed to be closed out on the house before we even moved!

i called again and was told that yes the payments were made but a routing number was wrong, i ask if the account number was right and it was i ask if the name was right and it was too, but the mony was being put into a wrong account, but if i wanted the car back i would have to send them 800 dollars for the repo fees and that 2 months of payments would be put on the end of our payments. i ask why if it wasn't my mastake why did i have to pay for it and was told that it was my responability to be sure that they got our payments,

i send the bank statements in plenty of time to have prevented this but they choose to ignore them until after the car was picked up, i was lied too and their customer service is rude and and in no way interseted in helping, i dont have 800 dollars so i guess it is ok for nissian to auction my car and then bill me for the diffrence and i now find out that there is a class action suit against nissian in calif for pulling this scam i hope that there is something that could be done to a company for this kind of a fraud, i had to take all the money i could scrap togeather and get my wife a car to drive to work, credit history is shot

I contacted NMAC and found the customer service representatives to be helpful. I was late 30 days, and then 60 days when Nissan offered to waive the two payments if I agreed to make a full month's payment by a specific date. The two payments were placed at the end of the loan. I explained to Nissan that my situation was not getting any better and my financial outlook was grim, however I was encouraged to make the payment. I paid late fees, the month's payment and brought the account current. After one month I found myself again unable to make a payment at which point I contacted Nissan and asked for instructions. The representative explained I could voluntarily return the car to any dealer. She went on to explain "the vehicle would be sold and I would be responsible for any deficit."

I questioned as to payment arrangements and the representative indicated "Nissan would be more than happy to work with you." The representative also suggested that I attempt to trade the vehicle in at the selling dealer. I made the attempt to trade in the vehicle but was unsuccessful as the new deal's payment was no better than my current deal; the payment was actually more. In addition the dealer indicated I would need to come up with about $5000 to cover the inequity. At this point I decided that it would be best to return the truck as repossession was looming.

Prior to returning the vehicle I had new tires installed, had the vehicle serviced at a Nissan dealership and paid to have the truck detailed. I returned the truck to the local Nissan dealership in "retail ready" condition with lower than average mileage according to the receiving dealer. The truck was returned in excellent condition.

On July 10, 2008 I received a certified letter from NMAC indicating my 2006 Nissan Titan had been liquidated. According to Nissan, the truck was sold for $10,900 leaving a deficit of $14,496.48. As per the dealer I was upside down approximately $5000 meaning I owed $5000 more on the truck then it was worth as of April 2008. My current account balance with Nissan is $25,076.48. This 2006 Nissan Titan retailed for $32,000.00. My concern here is it appears Nissan has literally given this truck away and passed the deficit on to the customer. I understand clearly that I agreed to pay for this vehicle and defaulted on the contract however I would think Nissan has some duty to recover as much money as reasonably possible.

When I spoke with Nissan and NMAC agents I was led to believe my deficit would be approximately $5000. I anticipated a deficit of $5000 to $6000 and this is what I based my decision on. I find the present deficit of nearly $15,000 outrageous and appalling; and I believe I have been misled. On a more personal note if there is any question as to why the economy is falling apart this is it. The dealer attempted to sell this truck to me above invoice to the tune of $800 per month. I fought and left with a $600 per month payment. Twenty payments - $12,000 later my balance drops by $5000. I fall the wayside and I am hit with a deficit three times that of a reasonable fee. To NMAC this is obviously a $15,000 write-off; to me this is the beginning of bankruptcy as NMAC has demanded full payment.

I suspect that I am alone in this but I think the public should be forewarned and reconsider before purchasing a vehicle from ANY AUTO MAKER on credit. The automakers have no concern as to the overall health of the economy or the people and are only concerned in pushing units out the door and gross. If you can sign your name it makes no difference if you can afford it. The automakers are behaving the same as the mortgage people...we sign and the bank pays the dealer. STOP BUYING ON CREDIT. Is there any hope or help for me? I have no way of coming up with $15,000 nor could I afford to pay this amount off in less then 84 months and this calculation is without interest.

A

Then NMAC started making collection calls saying that I hadn't paid my monthly car payments. I have copies of 3 checks that NMAC's processing center cashed and for what ever reason it is not showing up in their systems. I faxed over the copies on 4 different occassions and requested the company to contact me to verify that they received my documents. Still no response from these people. I am so sick of them. I don't know what to do. I think now I have delenquent payments on my credit report. No one is taking note of any processes and no one at NMAC is following any legal procedures. I don't know what to do

Upon finding this out I had to make several more time consuming calls to dispute it, and was assured that the appropriate steps would be taken to remove this from my credit report. I received a letter that was supposed to be helpful to my creditor (although none of them accepted it because the credit report & score are ultimate determinants) stating that it was their error and it was being fixed but that it would take 30 days or more for it be corrected on the actual credit report. Six months later, I find out that it is still on my report and was right back where I started, spending hours to get it rectified. During this time, the supervisor I was working with, Michael ****, had the gawl to infer that I should have followed up sooner and I wouldn't be in this position. I suggested he check his records because I did follow up w/ in weeks of the occurrence and was assured it was in the works.

He also alleged that he would be in touch with me w/i 48 hours to let me know the status of my request but, not to my surprise, failed to do so. When I called 24 hours after he was due to call me, he denied making that commitment and stated that he had other people to assist. While I'm sure that lame excuse is true, I quickly reminded him this should have been taken care of 6 months ago! In a similar conversation years prior another representative of NMAC snidely stated it was difficult for them to properly review my account because I move so much, inferring I should expect this and that it's my own fault. As if that's any excuse for poor accounting!! I'd also like to mention the incredible amount of false information I've received from them, which always results in excessive transferring from one rep to the next, each with absorbenent wait times.

As he will no longer drive upon moving here, I have been dealing with Nissan (NMAC) to attempt to get an early termination of the car lease without my dad having to pay the early termination fee of $2747.13, money which he does not have (sole source of income is $900.00/month Social Security with no savings) -- the lease is not up until January, 2008.

I was told by a woman at Nissan (Donna) that at times, these early termination fees are waived due to chronic medical conditions. Today, I received a call from her indicating that her superiors denied the request. She also stated that she didn't understand why and went on to tell me about her mother who has Alzheimer's Disease and lives with her and is also unable to drive. Apparently, unless my dad dies, he will be accountable for these fees.

Should he die, they told me they would go after his estate (there is none). Nissan is being quite unreasonable. All he wants to do is return the car, which is in excellent condition, move to California, and not have to pay the early termination fees. At 85 years old, he should never have been allowed to sign a 3 year lese. That, in and of itself, was negligent on the part of Nissan. Is there anything you can do to help him (me) out?

I complied with all of the directives on the checklist for reimbursement but never heard back from Nissan until I inquired about it again just resently. A representative from the company's consumer affairs department is now telling me that because I replaced the tires with a brand that is not the same as the one's replaced, Nissan will not reimburse. This seems very unfair to me considering I replaced my tires long before the notice went out and was unaware of the specifics. My vehicle was still under warranty at the time and I feel I have been made to afford an unfair expense.

Aside from the $574.48 from the actual tire replacement, I'm sure my cell phone records would show that I have spent at least a couple of hours dealing with this issue, not to mention the time I have spend on this website writing this complaint. My average work compensation for time spent is approximately $100 to $150 per hour. In addition to replacement costs, I would like Nissan to pay for my time spent, for a total of $874.00. Mind you, this all could have been avoided if they had dealt with the issue responsibly.

They informed me that I had to pay off the amount of $6400.00 to get my car back. I tried to talk to them and they wouldn't even listen. I need my car for work purposes and don't know what to do. I can't ask my parents for that amount of money and who would help me with a loan since I had gotten so far behind. I guess NMAC want to sell my car since its almost paid off. What kind of people won't listen and give you another chance?

Upon finding out my car was repossed i immediately called to try and rectify the situation, but was unable to contact Mr A. Upon finally contacting him i was told i had to pay a fee, fax over three references, and proof of insurance coverage on the vehicle in question which i promptly did. Mr A kept telling me he did not receive proof of insurance from my insurance company even though i had confirmation that he had received it. I called him and told him i would like to pick up my vehicle and he told me i could pick it up when he was ready to release it and he threatened me with if you are late with one payment, "I will gladly send them to repo the vehicle and this time you won't get it back."

Since I was set up on automatic draft every month I never paid a great deal of attention to the statement, knowing it was always paid by drafting my checking account. However, the last statement has in small print where the it normally states that the account will be debited and if you want to pay off in full this is the full amount, etc., etc., it stated your final payment could not be drafted and must call customer services for the address. Not high-lighted nor brought to your attention in in other way, and if you placed your payment with the remittance coupon in the window envelope provided it would go to the wrong address.

I didn't notice that they would not draft my final payment, so I got a past due amount, which I looked like all the other statements, but knowing it should have been paid off, I took a closer look. Needless to say, I'm disappointed and will certainly remember this bad experience the next car I purchase, which won't be a Nissan!!

Probably be noted on my credit history as a late payment which I have never had before

Tuesday morning I attempted to phone Nissan regarding this situation. I spoke with Jason in the recovery Dept -- he was rude, and uninterested in investigating the situation. He told me he has no history on my account just notes. How is it, that I pay off a car 3 years early, hold the title in my hand, and Nissan doesn't have the time or records to help me clear up this mess. How is it legal?

I was able to purchase my new car, after I supplied them with all my documentation, along with the title to my Altima. However, at a rate of 13.5%. I have every bit of documentation to prove I have been wrongly reported to the Credit Bureau, even a printout from NMAC very own accounting computer system. Why won't anyone at Nissan even look at it? For all the people who don't pay their bills, why would they do this to a customer who has paid in full? The stranger thing, the day I purchased my Mercedes, the Finance Manager told me I was the second customer this had happened to today!

This morning, I woke up to the doorbell. I looked out the window and saw my car hooked up to a tow truck. I answered the door and told the guy the situation, but he said I would have to call Nissan. He said that when I talked to them, they could call the repo company and release the car. So I removed my personal belongings from the car and got on the phone. I called Nissan, and was told that the guy I spoke to on Wednesday was not in today (of course). I explained the events of Wednesday, explained how I had made two payments, and asked what I needed to do to get the car back. She then informed me that since I didn't call them after I made the payment to let them know, there's nothing they can do.

In order to get the car back, I'd have to pay the full amount. So I'm thinking, this sucks, but I can find $428. As it turns out, when she said full amount, she meant the full amount of the loan, not a full payment. The amount left on the loan is $23,000. Because I didn't make a phone call after making the payments on Wednesday, my car is gone, and I have no way to get it back.

I did not sign a v/s form, nor were there in Louisiana at the time a self help law. The license plate was on the car,also. RS6:966 states before Jan.1,2005 that there must be 3 forms of paperwork and I must sign it. I was not given my personal items that was left inside the vehicle, and I had 10 days to call and request that. I was given the run around. So just because I was financially and mentally destroyed, you had to take your vehicle illegally? I know i had a contract with you, but you can't break the law and get away with it.

Nissan is reporting this to the Bureau and collection co. I'm unable to buy a bubble gum now. I'm a single mother, and since we lost everything due to Katrina I can't get even get a jump start on trying to rebuild our lives.

There is no personal property tax in our county and if it is a leased vehicle, the company, who is Nissan, should be paying this and not the person who is leasing the vehicle. My tax assessor-collector is prepared to write a letter to this fact. My credit score is in the 700 range and the people who work at Nissan are obviously working just to make a paycheck and not at all trying to help resolve the complaint by the customer, who in turn keeps their product on the road.

I have driven four cars with clutches for over 10 years and never had to replace one. This seems to me to be a faulty system. It is not fair that Nissan will not stand behind their product.

Damages: I cannot pay $1500 to repair a car while making $600 per month payments.

I turned my car into a dealership in Thomasville, Ga although I had leased the car in Ocala, Fl. I turned it in one week early. The sales manager told me the car was in tip-top shape. I left it in his care. Weeks later I get a bill for $900 for damages to the car. The bumper had been dislodged and I agree with that, but that was a factory default that I had tried to have fixed previously. My daughter who drove the car even sliced her forearm on a factory mistake underneath the seat. A sharp ridge on the driver's side tore a 4 inch gash in her arm. I called Nissan about that and never heard from them again. I do not plan to pay these excessive damages. The car had normal wear and tear like my cars had previously and there was never a complaint before.

Sara should have pursued a claim against Nissan at the time of her daughter's injury. As for the $900, she would be ahead to pay it now, then sue the company in Small Claims Court, seeking a refund plus her costs of pursuing the action.

Sixty days later, I received an invoice from Nissan for $650 for the car claiming damage to various parts of the auto. I called Nissan and went to the dealer. Nissan did not respond and the dealer said since I did not purchase/lease a new car from them, they said they would not help. Finally, a collection agency representing Nissan called and said that they would NMAC would settle their claim for $350. I said OK, paid the check and never heard from them.

Several weeks ago as I redid my mortgage, I was notified that I had a $300 write off on my credit history. I have never been late with anyone and that was the ONLY black mark on my credit. Subsequently, I tried to write Nissan and the agency they use and got NO response. I am currently contemplating my next course of action which will be legal. Even if I wanted to pay the bill off, Nissan would not even respond so I can do pay it off and then there is not guarantee that they would make the effort to remove the matter from my credit history. All for $300. I will never lease or buy a Nissan/Infinity product again.

It is now in collections, damaging my credit rating, which has been impeccable and because of this I am having to increase my down payment for a loan by 5%.

Simply refusing to pay is not the way to settle these disputes. Nicholette should have paid the invoice, then contested it in Small Claims Court. This would not have damaged her credit.

After returning vehicle and getting receipt from dealer stating that vehicle was in perfect condition Nissan sends me a bill for $2400 that included, the three months of lease payments that occurred because they failed to come to inspect vehicle in timely manner, $125 repossession fee, even though I brought vehicle back to dealer. $350 term fee, $201 late fee. tax on term fee, and property tax. This has now gone on my credit report and has kept me from purchasing any other vehicle.

I then found out that a 3rd party performed the inspection, which could not take place for approximately 3 weeks, despite my offer to bring the vehicle to their location (apparently, there is no "location" to bring it to). In order to complete the transaction that I signed, the dealer said that I could turn the vehicle over to them, and the inspection would be performed there, which I did. This car was mostly driven modestly, was garaged, had 10,000 miles less than the maximum, included an entertainment center not part of the original leased vehicle and was generally in excellent condition. It so happened that on the day I returned the vehicle, a scratch and ding repair company (Dent Wizard) was at the dealership and told the repair cost for the minor scratches or dings on the car.

About a month later I received a certified letter advising me that I owed a $1000 for this 3rd party's (hired by NMAC) bloated repair estimate. After contacting NMAC (Rubin), I was told that I waived ny right to contest the estimate, but that as a returning customer, I was entitled to a $500 credit (a fact of which I was aware, but had to remind NMAC of), leaving a balance of approximately $500. I was told that it was my "impulse" to lease a new car before inspection that was the cause of my problem.

When I suggested to Rubin that I was urged by NMAC to visit the dealer and lease a new car, that I was unfamiliar with vehicle return procedures, that NMAC's reminder letter to me did not give the important details of this procedure, and that a 3 week delay to inspect a vehicle was unrealistic and, as confirmed by the dealer, bad business, all Rubin had to say was that a 3 week delay was about average FOR NMAC. When I suggested to Rubin that someone in upper level management ought to be more concerned about keeping life-long customers than espousing legalisms to extract another $500 out of an old lease, all I was met with was silence. It was then very clear to me that Nissan's priorities lie not with keeping good customers, but with nickel and diming on expiring leases.

The $500 credit is an illusion in the face of this process. If I knew then what I know now, I would never have signed a new lease, and would have paid the money and be rid of them. I know now what I have to look forward to at the end of my current lease, but maybe these histories can stand as a warning to others thinking about leasing with Nissan.

The first call was placed to me on 7/19/01. I told them I didn't know what they were talking about and wanted to know when these supposed letters were sent. The gentleman then, rather curtly told me the FIRST letter was mailed the day before. Yes, July 18, 2001. And he still had the nerve to ask why I hadn't paid it. I received this "intimidating" bill yesterday finally. I am livid.

The original bill was sent out July 9 and you sent me to collections on the 17th!!! That is ridiculous!!!! That is considerably less than 30 days and I have never received the bill from NMAC, only OSI. I want his matter handled.

I was accompanied by my girlfriend Lauren, who was seated in the front right passenger seat of the car. The passenger and myself were both wearing our harness/lap seat beats. Traffic was moving well over the bridge at the time, I was traveling approximately 30 mph. I was approximately 8 to 10 car lengths behind the car in front of me.

At approximately 11:00pm EST the vehicle in front of my vehicle a 1993 Plymouth Voyager suburban had come to a complete stop in traffic on the bridge. Noticing this ahead I began to apply the brakes to slow my vehicle down and bring it to a complete stop. I applied the brakes and to my surprise they instantly locked causing my vehicle to slide on the wet pavement. I had minimal control of my vehicle only when I would release my foot from the brake. When I was braking and sliding I had no control over my vehicle.

I removed my foot from the brake and once again applied my foot to the brake and tried to slow down my vehicle when the brakes once again instantly locked up causing my vehicle to slide on the wet pavement, I tried once again for a third time and got the same results causing my vehicle to slide at approximately 25 to 30 mph into the rear end of the vehicle in front of me. During the attempts to slow my car down I at no time pumped the brakes or had tire traction between the car tires and the road.

My passenger at the time was sleeping and was awakened by the car sliding, she screamed as we were about to hit, I threw my right arm across my passengers chest as a reaction to help prevent her from flying forward. Upon impact both my passenger and myself were thrown forward towards the windshield. My left arm was still holding onto the steering wheel as my right arm was trying to hold my passenger back.

My passenger was thrown forward and struck her head on the windshield/roof of the car causing her to sustain injuries to her head, neck and back. My passenger's legs also went into the dashboard of the car causing severe bruising and pain to her lower extremities. I myself sustained injuries to my left elbow from holding onto the steering wheel as we crashed. At no time during the impact between vehicles did the harness/lap beats or air bags engage to protect my passenger or me the driver. My vehicle sustained a full frontal impact with the vehicle in front of me.

March 24, 2001

Gardena, CA 902-0191

To Whom It May Concern:

I have a 1991 Nissan Sentra that I absolutely love. I have almost 70,000 miles on it and it rides like it is brand new. However, to look at it, you would think I was riding in an old jalopy. People all over, neighbors, friends, and colleagues make fun of it all the time. It is red with white blotches all over it.

I am a school secretary, and when I pull up to school with my car, everyone laughs. So recently I decided to have it detailed. I was recommended to someone that has been doing it for years. I left it at her house to have done during the day. She called me at home and said, Fran, I will not waste your money. There is nothing I can do for your car to make it look better. She told me that the paint had in her words broken down, paint contamination and that she believed that Nissan had recalled my car about the paint.

When I called my Nissan dealer which has changed hands at least 4 or 5 times since I bought my car, they knew nothing about it. Because of all the changing of that dealership, I would assume that was why I never heard anything about any recalls.

My husband, age 58, has undergone quadruple heart bypass, carotid artery surgery on both sides, and in June of this year had a heart attack. My mom has had three heart surgeries in the past few years. My son, age 27, was in a car accident in Florida where he lives at around the same time my husband was being helicoptered to Philadelphia Hospital this past June. He suffered injuries, but unfortunately, I was torn and needed to be at my husbands side. And luckily I stayed at his side and did not run down to Florida to be with my son, although it killed me, because a few days later, my husband had congestive heart failure and I had to call 911 and have him ambulanced back to the hospital.

There is much more, but I think you have heard enough of what we have gone through. My husband cannot work again and is on long term disability and cannot deal with stress in his life, which we all know is impossibility. But we are trying. So as you might guess, we cannot buy a new car right now. And really, there is no reason to. My Sentra takes me back and forth to work and rides beautifully. But I really am very embarrassed.

So I took the ladies advice and looked up about recalls and sure enough there was something about the 1991 Nissan Sentra having paint trouble. Is there someone at Nissan with a heart, that can allow my dealer to just repaint my car. As I said, my husband is on long term disability and cant do it for me and things are pretty hard now that he is not working, so any help you can give me would be so greatly appreciated. I have enclosed some pages I found on the Internet about my car, but thankfully I have never had one days trouble or had to bring it in other than the usual things to keep it in good condition. Again, any help would be greatly appreciated.

Sincerely,

Fran

We doubt there was an actual recall to fix a paint problem though there may have been a "secret warranty" program to fix some models. We think Fran should just drive the car and forget about it. It can't possibly look any worse than our 1989 Peugeot. Far from being embarrassed we always try to park next to the newest, shiniest most expensive car we can find.

The estimate came to approximately $1500.00. Knowing we kept the car immaculate, were about 12,000 under the allowable mileage, and had kept up the routine maintenance, we knew this amount was way to high for normal wear-and-tear. Nissan informed us that we were obligated to pay this amount and our only other option was to take it to someplace else and repair the damages before lease termination.

I had a list of the so called "damages" faxed to me and found that it had front-end structural damage listed at a cost of $750. Never being in an accident or curb-hopping I asked how this damage could have occurred. I was informed that it was done when the car was put on a lift to have the oil changed. They said it happens to most of the Sentra's and were surprised we were never informed of this problem.

I still could not understand how an oil change would cause that much damage so I had my wife, who is an auto insurance claims adjuster, research their proposed damage. We found this damage was not possible to attain by the car being put on lifts. Becoming increasingly angry, I decided to pick up my car and take it to a mechanic where I could get the repairs done for a fraction of the cost that Nissan suggested.

When I arrived at the dealership I noticed my car was no longer there. My lease still had 15 days on it, they did not give me the opportunity to fix the "damages" elsewhere, and they shipped my car off to auction. I went off. As I was describing the car to one of the salespeople to find its whereabouts he replied, "Oh yeah, that's the one the truck hit."

Turns out one of their transport trucks had hit our Sentra in the parking lot causing the front end damage. There was even a signed form by the driver stating he had hit our vehicle. So our problems are finally over? Not even close. Nissan claims once the vehicle has been inspected by their "certified inspector" there's nothing they can do. They insisted I pay the full $1500. I contacted everyone from the dealership up to corporate and was railroaded at every level. Not one person in the organization cared about our problem or even suggested a course of action. The only response we could get is, "Deal with it."

Finally, I gathered up all the evidence, presented it to Nissan, and threatened legal action if they did not act. Four weeks later I get a billing statement in the mail saying they have waived all charges. No explanation. No apology. No one to contact w/ any questions. Just a statement. Then they quietly slip off into the darkness to take advantage of another consumer.

To sum up, Nissan did the following:

• Damaged my car
• Had the inspection done after they caused damage to make the estimate binding and force me to pay for it
• Lied about the cause of damage
• Shipped my car to auction while still under lease in my name
• Did not give me the opportunity to get "damages" repaired elsewhere
• Ignored my inquiries, complaints, and pleas for help at every level

My wife and I are 27 years old and we're already on our fifth lease. At this rate we'll lease approximately 20 more cars in our lifetimes. I guarantee none of them will be Nissan. This company has left a sour taste in our months and I'm appalled by the way they handled our situation. I can't think of another time I've ever been treated like that as a consumer. Nissan, your cars are average and your customer relations is garbage.

When I called ITS I explained to them that my lease expired on Sunday and I was told that it wasn't a problem, just get the inspection done and then return the car back to the dealer. My inspection was done on Tuesday afternoon August 3, 1999. Because of my work schedule I could only get back to the dealer (approx 20 miles away) on their late nights which are Monday or Thursday. I let Nissan know that the inspection was done and that I would be returning the car on Thursday evening August 5, 1999. They said all I needed to do was take them a copy of the inspection and the car and they would record the miles and that was it.

Well, when I arrived at the dealer (Dearborn Pontiac-Nissan) in Dearborn, Mich. The Nissan Sales Manager said that he was too busy to take the car back that evening and that I would have to return. The next available day for me to return the car was on Monday evening August 9, 1999. I arrived at the dealer at about 7 p.m. after finding a sitter and arranging for someone to meet me there to drive me home. This time the Manager again said that he was too busy to deal with me. I then became angry and told him that I could not afford to keep coming back out there and that the lease was already 8 days past due and that I needed to return it that evening. I left the inspection report, all my paper work (signed) and the keys on his desk. I then went outside and removed my plate from the vehicle.

As I was sitting in my sister's vehicle, I called Nissan customer service to let then know that the dealer now had the vehicle. Just then the Manager walked out of the building and laid the paperwork and the keys on the hood of the car, turned, looked at me and went back inside. As I already had Nissan on the phone I asked the woman on the other end what to do. She asked to speak with the Sales Manager, so I took my cell phone inside and told the Manager. His response was that he did not have time to speak with her.

I then walked outside and she told me not to leave the vehicle there. She told me to take it home. I asked if Nissan could send someone to pick up the car and they said that they didn't do that and she would contact me the following day to give me the name of another dealer that it could return the car at.

The following day, I worked until 6 p.m. When I arrived home there was a message on the machine that I was to return the car to the SAME dealer at 5 p.m. Well obviously I had already missed that appointment, so I decided to contact NMAC again the following day to make other arrangements.

That night approximately 11:30 p.m. there was a knock on my door. when I answered the door there were three young men there. They told me they were there to pick up the car. I said GREAT! I have been trying to give this thing back for two weeks now. One of the young men remarked that he had never seen anyone that happy about them taking their car before. I explained that the lease was up and that the dealer had been refusing to accept it. I gave them the inspection report, and both sets of keys and then I removed my plate.

The next day I contacted Nissan to thank them for sending someone to pick up the car. I asked them to send me a bill for the last 2 payments that were due (I had lost my job in June 99 and didn't start my new job until mid July 99) and the $88.00 that the inspector said that I owed for a few dings.

I finally received a bill from them in Sept. 1999, and it included a tow bill for them picking up the car. I called NMAC and complained about the $190.00 tow bill but the said that was what they had to pay for someone to pick up the car, so I unwillingly agreed to pay the bill which totalled $787.98 I sent them a check for the full amount on Sept. 26, 1999.

That was my last contact with them. I never received another bill and approx. 4 months later I had to close that account, assuming that the check had cleared by then. (I am not in the habit of balancing my checkbook). Then in January 2001 I received a bill from an attorney's office stating that I owed NMAC $7,870.00. I frantically called the attorney's office regarding this and was told that they would have to request documentation of the debt from NMAC and they would forward it to me. Today is March 13, 2001 and I still do not have those papers.

About three weeks ago I received a call from NMAC asking what I intended to do with the vehicle and I indicated I would return it as I was unhappy with their dealership personnel and would secure a different vehicle. I was told that I could arrange an appraisal inspection with ITS and/or return the vehicle to the closest Nissan Dealership to where I am currently residing.

Last night I went to Nissan of Union City and was met by a Salesman who asked if he could help me. I said yes I was there to turn in a leased vehicle that was at its lease end, all payments had been made. He asked my wife and I to sit at a table in the dealership and proceeded to ask if we wanted to buy the vehicle, or trade it in on another Nissan. I and my wife said no we just wanted to turn the vehicle in.

Then over came Chris White the Finance Manager. He asked if we had the vehicle pre-inspected and we attempted to explain the conversation we had with NMAC. He kept interrupting us and saying they were refusing to accept the vehicle for return. I asked him to give us a written statement of the refusal and he refused to do that. He later said they would accept the vehicle for return but I would have to sign a written agreement that I waived any and all rights I had, that way if "a tree limb fell on the vehicle after they had accepted it for return, I would still be responsible for all damages."

Needless to say I would not sign the waiver. He refused us talking with any other member of management at the dealership. We then took pictures of the vehicle as it sat in front of the dealership and a couple pictures of the front of the dealership building. Then we drove home totally shocked by this experience,as this Chris had gone on to explain to us that the dealership could sell a vehicle to anyone, for any price, charge any interest rate and could refuse to sell to anyone for no reason at all, and they did not have to honor even their own advertised sales. Why he even mentioned this we do not know.

We returned home and promptly called NMAC, as the dealership also refused to call them when we were there earlier. NMAC verified our earlier conversation with them about the return of the vehicle and got the dealership, a Troy Sales Manager, on a conference call with me. The end result was a lot of apologies, retraction of the statement that I refused the inspection of the vehicle and that Troy would call someone he knew and get the vehicle set for inspection and the next day. I called Troy later that same night and he said he would try for the next day but could arrange it within three days.

Today I called the dealership and spoke to Sam the General Sales Manager as Troy had the day off and had not made an appointment for the inspection. I made Sam aware of the previous nights situation and he said he would call and get the inspection set up. Well he called later today to advise that the inspection would be on March 5th, which I find unacceptable. Tonight I called and talked with a Don Henderson at NMAC and virtually all he would do is attempt to quote me things out of the lease about required inspection and a wait for the inspection of up to 14 days, etc.

I did correct him that the lease does not say an inspection is required, does not say that the inspection could take up to 14 days. I reminded him that all payments were made on time that the vehicle is below the 39,000 miles allowed on the lease, is in good shape, no mechanical defects, that I had the brakes replaced around 18,000 miles and the tires around 26,000 and that there was a couple of door dings, but we both remarked that was ordinary for a 39 months old car driven in and around Atlanta, GA.

But he also stated that the 14-day wait for the inspection was within their guidelines and refused to do anything to assist us. I firmly believe I am being abused in this transaction. Both my wife and I are shocked by the treatment we received by the Finance Manager at the Dealership and his statements, and rudely treated by this Don Henderson from NMAC. We now have the added expense of the round trip to the dealership and back home because of the refusal to accept delivery. And, I now have to carry the vehicle from yesterday to at least March 5th on auto insurance again because of the refusal to take delivery.

I called Nissan to report it and was told it was my fault the air bag went off. Nissan told me that the truck was safe and that there were no service bulletins or recalls on the air bag on that year truck.

But I found out that there was a technical service bulletin for the 1996 Nissan D21 truck and some of the other Nissan cars from 1993-1996. I found it on the NHTSA Web page; the TSB number is 96-082a, issued Sept. '96, "SRS control unit failure diagnosis."

I can not see how Nissan can say this was my fault. I was not driving fast and I did not hit a thing until the air bag went off and I lost control of the truck. I had a witness in the truck with me and a witness behind me that saw the air bag go off.

I got a bad burn to the inside of my left arm from the air bag and lost two teeth. I had a hairline fracture to my left elbow and neck and lower back pain. I have cord compression, has post traumatic stress disorder, major depressive disorder and hypertension and anxiety. I have not been able to work in two years. The passenger suffered more minor injuries from whichi he has recovered.

I got five doctors and 12 prescriptions I take every day and Nissan will not help me. It is wrong for Nissan to do people this way.