Nissan Reviews

The crash dummy showed injury to the same place from the brake pedal coming back too far. I also learned that the sub-frame had been recalled on my car. I reported the airbag and seatbelt failure to the NHTS and encourage others to do the same. Sadly, it takes the injury of many and often the loss of life before class actions can occur. I reported it to Nissan Customer Service, which was a waste of time and further angered me. I was appalled at the arrogance and condescending attitude they gave. It's my opinion that they only care about making profits at all cost and appear to have no conscience regarding injuries. I would discourage anyone I know from buying a Nissan.

I would like to add that this was my 3rd Nissan and because of my good record with Nissan I was in the higher preferred loan. There has been no response from Nissan Motor Acceptance regarding my claim or docs, nor have they given me a breakdown of the amount they are charging for late fees or interest, now they have sent me a bill for $8,000, a request to call them to keep the lines of communication open but they seem unwilling to put anything in writing leaving a paper trail.

In Texas, "if your creditor has agreed to accept your late payment or to change your payment date, the terms of your original contract may no longer apply, such a change in your credit contract may be made orally, in writing, or sometimes by the creditor's repeated acceptance of late payments without complaint. " There are other consumer laws that apply.

How have I been hurt? That is a good question, I am a 72 yr old grandmother, with congestive heart failure, COPD, and have been violated by Nissan, the stress of this violation, the unwarranted lies from Nissan is one that has physical ramification.

They mentioned it would take a few weeks to receive the paperwork. Three weeks later, my husband called and got into a bit of a conversational battle. I called back and they couldn't tell me anything due to privacy issues. That's fine but they couldn't tell me if they received the fax of the death certificate. They only mentioned that they will call me or contact me when they processed the paperwork and that the process takes time and hung up on me.

I clearly mentioned that maybe I'm not explaining my question accurately. My question was simply that since I don't know whether they received the fax, that they may not call me. Even though the info was reported to them, they haven't called either. Currently, my mom and I are driving a car that isn't leased by any of us and I can't get a customer service representative to spend a few minutes to help clarify my question.

I called Central Avenue Nissan and told them about the cracked windshield. They gave me an appointment for June 11, today. I brought the car there. Not only did they not have any appointment for me in their computer, they said they are not responsible for the windshield cracking. They said they will fix it, but it will cost me $655 plus tax. If you read the forums, one Versa owner is on his fourth windshield. I am paying off this Versa in monthly installments and cannot afford to pay for what is clearly a manufacturing defect in Nissan's Versa cars. Please help me go after Nissan.

Nissin gets a dozen or so calls a day that were intended for Nissan. People calling for Nissan generally become angry that they have not reached the company that they intended and do not stop to think that it is not Nissin's fault that Nissan's posting is incorrect. This has proven to be disruptive and upsetting and we would like it to stop.

As a result of the second party extending the lease, my credit report is still showing an open account. My name should be completely removed from the lease since I fulfilled my signed contract of the 39-month lease. The fact that the second party decided to extend the lease is beyond my control or authorization. This issue should not be showing up on my credit report as an obligation. Fortunately, the second party is paying on time and there are no late issues.

I then began to ask questions about why my check engine light never came on or why my temp. gauge never moved showing that my engine overheated. She stated she didn't know and transferred me to her manager. He told me the same story and still could not answer my questions. The next day Thursday 4/9, I called Nissan USA to file a complaint. I feel that a new car should have triggered some kind of warning light if this had happened. On Tuesday 4/14, a rep. from Nissan USA called me back by the name of Jamie. She told me that the damage was my fault and that they were looking into doing a goodwill repair of the engine. However, I had to pay for the labor and for the radiator (costing about $2200). I told her that I was not satisfied by this, because no one could tell me why any warning lights never came on. She told me I should be happy with this and that they didn't even need to do this. Also, it wasn't final and she would call me back tomorrow.

In the mean time I contacted a friend who has a good relationship with Nissan Dealer in Fairfax, VA (about 1 hour away). I called the service Manager there (**). ** told me that I should bring my car to him. He also stated that he was 95% sure he could get this covered under warranty. He also assured me that any deal I made with Nissan USA could also be honored at his dealership and I would not have to go back to Hamilton. I then called Hamilton and talked to a manager named **. I told ** I was coming to get my car that evening. He talked to the Service Manager, **, stating I was coming to get my car. She told him it could not be driven and my key was locked up. I told him I knew it could not be driven and that I was going to get my spare key and have it taken by trail. He said ok.

The next day ** contacted me 4/15 and told me a rock hit. That he was going to try and get the engine and the labor for the engine covered and I would pay for the radiator and that labor (about $300). I said ok that I would agree to that. The next day he called back again and said Nissan USA has awarded the work to Hamilton (That they would pay for the engine and I would pay for the labor and the radiator $2200). He said I had three options: (1) I could turn it in to my insurance company; (2) take the deal and have the car taken back to Hamilton; or (3) I could start the process all over with this company. I told him that I did not want to go back to Hamilton because they would not even work with me until I called Nissan USA and that I was not happy with this deal, that I believed that the deal I talked to him about was fair (I pay for the radiator and the labor and Nissan pay for the engine and that labor) since I never got any warning lights. I asked again why I did not get those lights. He stated he would try a test for the codes and call me back.

The next day Friday, 4/17, ** called back and said he could not read the codes and Hamilton may have erased them. I asked why they would do that and he said he didn’t know. I told him I wanted to go with his dealership and to start that process. Now mind you, I have not had a car in over 2 weeks at this point. On Monday 4/20, he called me and said again that I needed to take the car back to Hamilton. I stated that I thought we went over this on Friday. I did not want to take it to Hamilton and I still did not understand why I did not get any warning lights. He told me that he couldn’t answer that and he would talk to his manager and get back to me. In the mean time my friend (Mike **), who referred me to **, called him on my behalf. Mike questioned ** on why he said he could do the work down there and now says it has to come back to Hamilton, also why it had been down there almost a week with nothing being done about it. ** did not have an answer back. Mike then asked why I didn’t get any warning lights. Again ** said he didn’t know.

This is where I am at in the process. I have not had a car in almost 3 weeks, still have no resolution and feel as though on a 9-month old car, I should have had some kind of warning light. Can you please help me?

In all, they wanted over $1,500 in damages and when I called Nissan customer service lease dept, they basically said, "Pay or we will send you to collections." Then they had the nerve to ask me if I was going to lease another vehicle. NOT a way to secure a loyal customer base. The Boulder Nissan dealership where I turned in the vehicle exclaimed they had asked the inspector to leave because they felt the charges were excessive. I am not sure if this is true considering Nissan corporate had told me that we were supposed to be present at the inspection. Again, not what we were told by the dealership 2 weeks prior. If we cannot trust the word of Nissan for proper lease return directions, then what are we, as consumers, supposed to do? Nissan corporate said, "We are not liable because the back of your lease states you need to contact an inspector." Well, I asked Nissan that exact question and I was told otherwise. Now they expect me to pay for their disorganized, corrupt lease management.

They said they assumed since my mailing address was in a city, the car must be there. FALSE again! I had no idea I was being charged almost $50 more per month on my lease due to my car being in a city. If they took the time to realize where my car is insured, they would realize it is not in a city, but sitting in a driveway in a suburb in a completely different state than where the city is located. I cannot get anything substantial from the people I speak with at Nissan. It seems to go around in circles and more missed payments occur.

The first time we spoke, I missed one payment. The second time we spoke, I missed 2 payments. Over December of 2008, I had missed 3 payments and just today, now the guy is saying I have had 2 missed payments not 3, and if I don't pay by TOMORROW, my credit will be affected and my car can be repossessed! This seems like a real scam to me. All my bank statements have shown that I have paid and the payments have CLEARED my account, so where is the money going every month then if not to Nissan?! I really don't know what to do at this point.

My lease is up in May and I truly want this over and done with. I know I have paid every month since my lease started in November of 2006. Nissan is completely at fault and someone at the corporation needs to take responsibility for this unacceptable nonsense and stress they are causing myself and other Nissan customers! I will never send anyone to a Nissan dealership due to this aggravating mess!!

When the letter never came, I called again today (January 28, 2009) and spoke with Ms. ** again, who again was very rude, and advised me she never told me a letter had been posted to me. My son had lost his job, and I am retired and 65 years old. I've worked my entire life and have no desire to hide from paying my obligations. I worked the majority of my life in the service industry and am very aware of what is courteous and what is totally beyond the boundaries. An enormous amount of people are out of a job through no fault of their own and are constantly searching. Maybe some of those who do have jobs employed should do something else for a living and allow someone else a spot that would be appreciated. Times are very hard, and what I experienced was being kicked while I'm already down. I would hope this be addressed, and I still need the information in writing. I thank you for your time.

I purchased a Nissan Sentra in 1994, and I am still driving it. I had so much confidence in the Nissan brand that I wanted my son to experience it as I had. My experience left me feeling abused and not worth the time to respond with what I need.

After about 10 days, I returned the car to the dealer and he had the old inspection report. I showed him that I got everything fixed and he said everything is perfect and I signed off on the return. A few weeks later, I get a bill from Nissan with the same amount as on the estimate. I called them and said I had it fixed and returned it to the dealer. On that, they just said that the repairs were not according to Nissan standards. I asked why the dealer did not mention anything and they said we reserve the right to accept or reject the repairs even in your absence once you have returned the car.

They could say anything they want. I fixed it, spend money on it and everything was fine, but I still got the bill and the best thing was on the bill. The second page said if I leased or purchased another Nissan they will waive this off. This is a clear scam to force people into buying another car from them. It cost me money to fix the car and now they are still charging me the same money, even though they accepted it at that time and the car was absolutely fine.

I spoke to a supervisor and he told me the same thing (just in better English). So we traded the car in a couple weeks later and I called to see if the payment the dealership sent in paid off the whole account or if we had to send back in the payment we were getting in the mail. They lady at NMAC told me that she is unable to disclose the amount of the check posted to OUR account and we will have to call back the next day once it has posted. Then she refused to let me speak to a supervisor, just arguing with me that they would tell me the same thing. So we finally got a letter in the mail on Oct 11th (a Saturday) stating we still owed the amount we received and it was due on by the 13th. We only received the check 3 days before that. The whole process was a mess and I will never finance with them again.

She has consequently lost her hearing in her left ear and suffers from a constant high pitched ringing in her ear as well. She is only 20 years old. When I contacted Nissan Consumer affairs an incident report was taken over the phone (they refused to send me a copy claiming it is for internal purposes only). The airbag coordinator states that this is the first incident ever reported to Nissan regarding hearing loss after an airbag deployment.

She offered no help, no referral to someone else who could help me, but did tell me that she knows what it's like to be at the ENT because she just had her 14 month old daughter there for an ear infection. Are you kidding me? I don't think we are comparing apple to apples here. I am outraged. We have owned 5 Nissan products in past years but will never do business with them again. I hope other people will post if they have had issues with hearing loss after an airbag deployment.

Now my husband and I are buying a home, and they told us that we needed to pay off our auto loan in order to be approved for the mortgage loan. We called, and they told us that if they recieved the certified funds by 10 AM that it would be processed that day (Friday, August 8,08). I overnighted it and had them sign for it. They signed for it at 8:49 AM. Now, at COB on Monday, August 11, 08, they still have not processed the check. It is certified! The funds have already been taken out of my bank account! We were told on Monday that it had to be paid off. We had to wait for a wire transfer from my mutual fund, which didn't get in until Thursday.

Now, we are suspossed to close on the 14, which if Nissan continues to drag their feet, it won't happen. We have been extending and extending for one reason or another, and if we lose this house because Nissan cannot do their jobs, then they will have a large lawsuit on their hands that I will not allow to be swept under the rug! I WILL NEVER GET A LOAN THOUGH THIS COMPANY AGAIN, AND HIGHLY DISCOURAGE ANYONE FROM THIS. THEY ARE VERY DIFFICULT TO DEAL WITH AND DO NOT DO AS THEY SAY THEY WILL!

My credit score was destroyed, making me get a loan with a higher interest rate, and now we may not close when we are supposed to, and may lose the loan on our house waiting for the letter stating that we have paid for our truck. We are currently living in an RV park w/ 3 kids in a 23 ft. travel trailer, since we were supposed to be closed out on the house before we even moved!

i called again and was told that yes the payments were made but a routing number was wrong, i ask if the account number was right and it was i ask if the name was right and it was too, but the mony was being put into a wrong account, but if i wanted the car back i would have to send them 800 dollars for the repo fees and that 2 months of payments would be put on the end of our payments. i ask why if it wasn't my mastake why did i have to pay for it and was told that it was my responability to be sure that they got our payments,

i send the bank statements in plenty of time to have prevented this but they choose to ignore them until after the car was picked up, i was lied too and their customer service is rude and and in no way interseted in helping, i dont have 800 dollars so i guess it is ok for nissian to auction my car and then bill me for the diffrence and i now find out that there is a class action suit against nissian in calif for pulling this scam i hope that there is something that could be done to a company for this kind of a fraud, i had to take all the money i could scrap togeather and get my wife a car to drive to work, credit history is shot

I contacted NMAC and found the customer service representatives to be helpful. I was late 30 days, and then 60 days when Nissan offered to waive the two payments if I agreed to make a full month's payment by a specific date. The two payments were placed at the end of the loan. I explained to Nissan that my situation was not getting any better and my financial outlook was grim, however I was encouraged to make the payment. I paid late fees, the month's payment and brought the account current. After one month I found myself again unable to make a payment at which point I contacted Nissan and asked for instructions. The representative explained I could voluntarily return the car to any dealer. She went on to explain "the vehicle would be sold and I would be responsible for any deficit."

I questioned as to payment arrangements and the representative indicated "Nissan would be more than happy to work with you." The representative also suggested that I attempt to trade the vehicle in at the selling dealer. I made the attempt to trade in the vehicle but was unsuccessful as the new deal's payment was no better than my current deal; the payment was actually more. In addition the dealer indicated I would need to come up with about $5000 to cover the inequity. At this point I decided that it would be best to return the truck as repossession was looming.

Prior to returning the vehicle I had new tires installed, had the vehicle serviced at a Nissan dealership and paid to have the truck detailed. I returned the truck to the local Nissan dealership in "retail ready" condition with lower than average mileage according to the receiving dealer. The truck was returned in excellent condition.

On July 10, 2008 I received a certified letter from NMAC indicating my 2006 Nissan Titan had been liquidated. According to Nissan, the truck was sold for $10,900 leaving a deficit of $14,496.48. As per the dealer I was upside down approximately $5000 meaning I owed $5000 more on the truck then it was worth as of April 2008. My current account balance with Nissan is $25,076.48. This 2006 Nissan Titan retailed for $32,000.00. My concern here is it appears Nissan has literally given this truck away and passed the deficit on to the customer. I understand clearly that I agreed to pay for this vehicle and defaulted on the contract however I would think Nissan has some duty to recover as much money as reasonably possible.

When I spoke with Nissan and NMAC agents I was led to believe my deficit would be approximately $5000. I anticipated a deficit of $5000 to $6000 and this is what I based my decision on. I find the present deficit of nearly $15,000 outrageous and appalling; and I believe I have been misled. On a more personal note if there is any question as to why the economy is falling apart this is it. The dealer attempted to sell this truck to me above invoice to the tune of $800 per month. I fought and left with a $600 per month payment. Twenty payments - $12,000 later my balance drops by $5000. I fall the wayside and I am hit with a deficit three times that of a reasonable fee. To NMAC this is obviously a $15,000 write-off; to me this is the beginning of bankruptcy as NMAC has demanded full payment.

I suspect that I am alone in this but I think the public should be forewarned and reconsider before purchasing a vehicle from ANY AUTO MAKER on credit. The automakers have no concern as to the overall health of the economy or the people and are only concerned in pushing units out the door and gross. If you can sign your name it makes no difference if you can afford it. The automakers are behaving the same as the mortgage people...we sign and the bank pays the dealer. STOP BUYING ON CREDIT. Is there any hope or help for me? I have no way of coming up with $15,000 nor could I afford to pay this amount off in less then 84 months and this calculation is without interest.

A

Then NMAC started making collection calls saying that I hadn't paid my monthly car payments. I have copies of 3 checks that NMAC's processing center cashed and for what ever reason it is not showing up in their systems. I faxed over the copies on 4 different occassions and requested the company to contact me to verify that they received my documents. Still no response from these people. I am so sick of them. I don't know what to do. I think now I have delenquent payments on my credit report. No one is taking note of any processes and no one at NMAC is following any legal procedures. I don't know what to do

Upon finding this out I had to make several more time consuming calls to dispute it, and was assured that the appropriate steps would be taken to remove this from my credit report. I received a letter that was supposed to be helpful to my creditor (although none of them accepted it because the credit report & score are ultimate determinants) stating that it was their error and it was being fixed but that it would take 30 days or more for it be corrected on the actual credit report. Six months later, I find out that it is still on my report and was right back where I started, spending hours to get it rectified. During this time, the supervisor I was working with, Michael ****, had the gawl to infer that I should have followed up sooner and I wouldn't be in this position. I suggested he check his records because I did follow up w/ in weeks of the occurrence and was assured it was in the works.

He also alleged that he would be in touch with me w/i 48 hours to let me know the status of my request but, not to my surprise, failed to do so. When I called 24 hours after he was due to call me, he denied making that commitment and stated that he had other people to assist. While I'm sure that lame excuse is true, I quickly reminded him this should have been taken care of 6 months ago! In a similar conversation years prior another representative of NMAC snidely stated it was difficult for them to properly review my account because I move so much, inferring I should expect this and that it's my own fault. As if that's any excuse for poor accounting!! I'd also like to mention the incredible amount of false information I've received from them, which always results in excessive transferring from one rep to the next, each with absorbenent wait times.

As he will no longer drive upon moving here, I have been dealing with Nissan (NMAC) to attempt to get an early termination of the car lease without my dad having to pay the early termination fee of $2747.13, money which he does not have (sole source of income is $900.00/month Social Security with no savings) -- the lease is not up until January, 2008.

I was told by a woman at Nissan (Donna) that at times, these early termination fees are waived due to chronic medical conditions. Today, I received a call from her indicating that her superiors denied the request. She also stated that she didn't understand why and went on to tell me about her mother who has Alzheimer's Disease and lives with her and is also unable to drive. Apparently, unless my dad dies, he will be accountable for these fees.

Should he die, they told me they would go after his estate (there is none). Nissan is being quite unreasonable. All he wants to do is return the car, which is in excellent condition, move to California, and not have to pay the early termination fees. At 85 years old, he should never have been allowed to sign a 3 year lese. That, in and of itself, was negligent on the part of Nissan. Is there anything you can do to help him (me) out?

I complied with all of the directives on the checklist for reimbursement but never heard back from Nissan until I inquired about it again just resently. A representative from the company's consumer affairs department is now telling me that because I replaced the tires with a brand that is not the same as the one's replaced, Nissan will not reimburse. This seems very unfair to me considering I replaced my tires long before the notice went out and was unaware of the specifics. My vehicle was still under warranty at the time and I feel I have been made to afford an unfair expense.

Aside from the $574.48 from the actual tire replacement, I'm sure my cell phone records would show that I have spent at least a couple of hours dealing with this issue, not to mention the time I have spend on this website writing this complaint. My average work compensation for time spent is approximately $100 to $150 per hour. In addition to replacement costs, I would like Nissan to pay for my time spent, for a total of $874.00. Mind you, this all could have been avoided if they had dealt with the issue responsibly.

They informed me that I had to pay off the amount of $6400.00 to get my car back. I tried to talk to them and they wouldn't even listen. I need my car for work purposes and don't know what to do. I can't ask my parents for that amount of money and who would help me with a loan since I had gotten so far behind. I guess NMAC want to sell my car since its almost paid off. What kind of people won't listen and give you another chance?

Upon finding out my car was repossed i immediately called to try and rectify the situation, but was unable to contact Mr A. Upon finally contacting him i was told i had to pay a fee, fax over three references, and proof of insurance coverage on the vehicle in question which i promptly did. Mr A kept telling me he did not receive proof of insurance from my insurance company even though i had confirmation that he had received it. I called him and told him i would like to pick up my vehicle and he told me i could pick it up when he was ready to release it and he threatened me with if you are late with one payment, "I will gladly send them to repo the vehicle and this time you won't get it back."

Since I was set up on automatic draft every month I never paid a great deal of attention to the statement, knowing it was always paid by drafting my checking account. However, the last statement has in small print where the it normally states that the account will be debited and if you want to pay off in full this is the full amount, etc., etc., it stated your final payment could not be drafted and must call customer services for the address. Not high-lighted nor brought to your attention in in other way, and if you placed your payment with the remittance coupon in the window envelope provided it would go to the wrong address.

I didn't notice that they would not draft my final payment, so I got a past due amount, which I looked like all the other statements, but knowing it should have been paid off, I took a closer look. Needless to say, I'm disappointed and will certainly remember this bad experience the next car I purchase, which won't be a Nissan!!

Probably be noted on my credit history as a late payment which I have never had before

Tuesday morning I attempted to phone Nissan regarding this situation. I spoke with Jason in the recovery Dept -- he was rude, and uninterested in investigating the situation. He told me he has no history on my account just notes. How is it, that I pay off a car 3 years early, hold the title in my hand, and Nissan doesn't have the time or records to help me clear up this mess. How is it legal?

I was able to purchase my new car, after I supplied them with all my documentation, along with the title to my Altima. However, at a rate of 13.5%. I have every bit of documentation to prove I have been wrongly reported to the Credit Bureau, even a printout from NMAC very own accounting computer system. Why won't anyone at Nissan even look at it? For all the people who don't pay their bills, why would they do this to a customer who has paid in full? The stranger thing, the day I purchased my Mercedes, the Finance Manager told me I was the second customer this had happened to today!

This morning, I woke up to the doorbell. I looked out the window and saw my car hooked up to a tow truck. I answered the door and told the guy the situation, but he said I would have to call Nissan. He said that when I talked to them, they could call the repo company and release the car. So I removed my personal belongings from the car and got on the phone. I called Nissan, and was told that the guy I spoke to on Wednesday was not in today (of course). I explained the events of Wednesday, explained how I had made two payments, and asked what I needed to do to get the car back. She then informed me that since I didn't call them after I made the payment to let them know, there's nothing they can do.

In order to get the car back, I'd have to pay the full amount. So I'm thinking, this sucks, but I can find $428. As it turns out, when she said full amount, she meant the full amount of the loan, not a full payment. The amount left on the loan is $23,000. Because I didn't make a phone call after making the payments on Wednesday, my car is gone, and I have no way to get it back.

I did not sign a v/s form, nor were there in Louisiana at the time a self help law. The license plate was on the car,also. RS6:966 states before Jan.1,2005 that there must be 3 forms of paperwork and I must sign it. I was not given my personal items that was left inside the vehicle, and I had 10 days to call and request that. I was given the run around. So just because I was financially and mentally destroyed, you had to take your vehicle illegally? I know i had a contract with you, but you can't break the law and get away with it.

Nissan is reporting this to the Bureau and collection co. I'm unable to buy a bubble gum now. I'm a single mother, and since we lost everything due to Katrina I can't get even get a jump start on trying to rebuild our lives.

There is no personal property tax in our county and if it is a leased vehicle, the company, who is Nissan, should be paying this and not the person who is leasing the vehicle. My tax assessor-collector is prepared to write a letter to this fact. My credit score is in the 700 range and the people who work at Nissan are obviously working just to make a paycheck and not at all trying to help resolve the complaint by the customer, who in turn keeps their product on the road.

I have driven four cars with clutches for over 10 years and never had to replace one. This seems to me to be a faulty system. It is not fair that Nissan will not stand behind their product.

Damages: I cannot pay $1500 to repair a car while making $600 per month payments.

I turned my car into a dealership in Thomasville, Ga although I had leased the car in Ocala, Fl. I turned it in one week early. The sales manager told me the car was in tip-top shape. I left it in his care. Weeks later I get a bill for $900 for damages to the car. The bumper had been dislodged and I agree with that, but that was a factory default that I had tried to have fixed previously. My daughter who drove the car even sliced her forearm on a factory mistake underneath the seat. A sharp ridge on the driver's side tore a 4 inch gash in her arm. I called Nissan about that and never heard from them again. I do not plan to pay these excessive damages. The car had normal wear and tear like my cars had previously and there was never a complaint before.

Sara should have pursued a claim against Nissan at the time of her daughter's injury. As for the $900, she would be ahead to pay it now, then sue the company in Small Claims Court, seeking a refund plus her costs of pursuing the action.

Sixty days later, I received an invoice from Nissan for $650 for the car claiming damage to various parts of the auto. I called Nissan and went to the dealer. Nissan did not respond and the dealer said since I did not purchase/lease a new car from them, they said they would not help. Finally, a collection agency representing Nissan called and said that they would NMAC would settle their claim for $350. I said OK, paid the check and never heard from them.

Several weeks ago as I redid my mortgage, I was notified that I had a $300 write off on my credit history. I have never been late with anyone and that was the ONLY black mark on my credit. Subsequently, I tried to write Nissan and the agency they use and got NO response. I am currently contemplating my next course of action which will be legal. Even if I wanted to pay the bill off, Nissan would not even respond so I can do pay it off and then there is not guarantee that they would make the effort to remove the matter from my credit history. All for $300. I will never lease or buy a Nissan/Infinity product again.

It is now in collections, damaging my credit rating, which has been impeccable and because of this I am having to increase my down payment for a loan by 5%.

Simply refusing to pay is not the way to settle these disputes. Nicholette should have paid the invoice, then contested it in Small Claims Court. This would not have damaged her credit.

After returning vehicle and getting receipt from dealer stating that vehicle was in perfect condition Nissan sends me a bill for $2400 that included, the three months of lease payments that occurred because they failed to come to inspect vehicle in timely manner, $125 repossession fee, even though I brought vehicle back to dealer. $350 term fee, $201 late fee. tax on term fee, and property tax. This has now gone on my credit report and has kept me from purchasing any other vehicle.

I then found out that a 3rd party performed the inspection, which could not take place for approximately 3 weeks, despite my offer to bring the vehicle to their location (apparently, there is no "location" to bring it to). In order to complete the transaction that I signed, the dealer said that I could turn the vehicle over to them, and the inspection would be performed there, which I did. This car was mostly driven modestly, was garaged, had 10,000 miles less than the maximum, included an entertainment center not part of the original leased vehicle and was generally in excellent condition. It so happened that on the day I returned the vehicle, a scratch and ding repair company (Dent Wizard) was at the dealership and told the repair cost for the minor scratches or dings on the car.

About a month later I received a certified letter advising me that I owed a $1000 for this 3rd party's (hired by NMAC) bloated repair estimate. After contacting NMAC (Rubin), I was told that I waived ny right to contest the estimate, but that as a returning customer, I was entitled to a $500 credit (a fact of which I was aware, but had to remind NMAC of), leaving a balance of approximately $500. I was told that it was my "impulse" to lease a new car before inspection that was the cause of my problem.

When I suggested to Rubin that I was urged by NMAC to visit the dealer and lease a new car, that I was unfamiliar with vehicle return procedures, that NMAC's reminder letter to me did not give the important details of this procedure, and that a 3 week delay to inspect a vehicle was unrealistic and, as confirmed by the dealer, bad business, all Rubin had to say was that a 3 week delay was about average FOR NMAC. When I suggested to Rubin that someone in upper level management ought to be more concerned about keeping life-long customers than espousing legalisms to extract another $500 out of an old lease, all I was met with was silence. It was then very clear to me that Nissan's priorities lie not with keeping good customers, but with nickel and diming on expiring leases.

The $500 credit is an illusion in the face of this process. If I knew then what I know now, I would never have signed a new lease, and would have paid the money and be rid of them. I know now what I have to look forward to at the end of my current lease, but maybe these histories can stand as a warning to others thinking about leasing with Nissan.

The first call was placed to me on 7/19/01. I told them I didn't know what they were talking about and wanted to know when these supposed letters were sent. The gentleman then, rather curtly told me the FIRST letter was mailed the day before. Yes, July 18, 2001. And he still had the nerve to ask why I hadn't paid it. I received this "intimidating" bill yesterday finally. I am livid.

The original bill was sent out July 9 and you sent me to collections on the 17th!!! That is ridiculous!!!! That is considerably less than 30 days and I have never received the bill from NMAC, only OSI. I want his matter handled.

I was accompanied by my girlfriend Lauren, who was seated in the front right passenger seat of the car. The passenger and myself were both wearing our harness/lap seat beats. Traffic was moving well over the bridge at the time, I was traveling approximately 30 mph. I was approximately 8 to 10 car lengths behind the car in front of me.

At approximately 11:00pm EST the vehicle in front of my vehicle a 1993 Plymouth Voyager suburban had come to a complete stop in traffic on the bridge. Noticing this ahead I began to apply the brakes to slow my vehicle down and bring it to a complete stop. I applied the brakes and to my surprise they instantly locked causing my vehicle to slide on the wet pavement. I had minimal control of my vehicle only when I would release my foot from the brake. When I was braking and sliding I had no control over my vehicle.

I removed my foot from the brake and once again applied my foot to the brake and tried to slow down my vehicle when the brakes once again instantly locked up causing my vehicle to slide on the wet pavement, I tried once again for a third time and got the same results causing my vehicle to slide at approximately 25 to 30 mph into the rear end of the vehicle in front of me. During the attempts to slow my car down I at no time pumped the brakes or had tire traction between the car tires and the road.

My passenger at the time was sleeping and was awakened by the car sliding, she screamed as we were about to hit, I threw my right arm across my passengers chest as a reaction to help prevent her from flying forward. Upon impact both my passenger and myself were thrown forward towards the windshield. My left arm was still holding onto the steering wheel as my right arm was trying to hold my passenger back.

My passenger was thrown forward and struck her head on the windshield/roof of the car causing her to sustain injuries to her head, neck and back. My passenger's legs also went into the dashboard of the car causing severe bruising and pain to her lower extremities. I myself sustained injuries to my left elbow from holding onto the steering wheel as we crashed. At no time during the impact between vehicles did the harness/lap beats or air bags engage to protect my passenger or me the driver. My vehicle sustained a full frontal impact with the vehicle in front of me.

March 24, 2001

Gardena, CA 902-0191

To Whom It May Concern:

I have a 1991 Nissan Sentra that I absolutely love. I have almost 70,000 miles on it and it rides like it is brand new. However, to look at it, you would think I was riding in an old jalopy. People all over, neighbors, friends, and colleagues make fun of it all the time. It is red with white blotches all over it.

I am a school secretary, and when I pull up to school with my car, everyone laughs. So recently I decided to have it detailed. I was recommended to someone that has been doing it for years. I left it at her house to have done during the day. She called me at home and said, Fran, I will not waste your money. There is nothing I can do for your car to make it look better. She told me that the paint had in her words broken down, paint contamination and that she believed that Nissan had recalled my car about the paint.

When I called my Nissan dealer which has changed hands at least 4 or 5 times since I bought my car, they knew nothing about it. Because of all the changing of that dealership, I would assume that was why I never heard anything about any recalls.

My husband, age 58, has undergone quadruple heart bypass, carotid artery surgery on both sides, and in June of this year had a heart attack. My mom has had three heart surgeries in the past few years. My son, age 27, was in a car accident in Florida where he lives at around the same time my husband was being helicoptered to Philadelphia Hospital this past June. He suffered injuries, but unfortunately, I was torn and needed to be at my husbands side. And luckily I stayed at his side and did not run down to Florida to be with my son, although it killed me, because a few days later, my husband had congestive heart failure and I had to call 911 and have him ambulanced back to the hospital.

There is much more, but I think you have heard enough of what we have gone through. My husband cannot work again and is on long term disability and cannot deal with stress in his life, which we all know is impossibility. But we are trying. So as you might guess, we cannot buy a new car right now. And really, there is no reason to. My Sentra takes me back and forth to work and rides beautifully. But I really am very embarrassed.

So I took the ladies advice and looked up about recalls and sure enough there was something about the 1991 Nissan Sentra having paint trouble. Is there someone at Nissan with a heart, that can allow my dealer to just repaint my car. As I said, my husband is on long term disability and cant do it for me and things are pretty hard now that he is not working, so any help you can give me would be so greatly appreciated. I have enclosed some pages I found on the Internet about my car, but thankfully I have never had one days trouble or had to bring it in other than the usual things to keep it in good condition. Again, any help would be greatly appreciated.

Sincerely,

Fran

We doubt there was an actual recall to fix a paint problem though there may have been a "secret warranty" program to fix some models. We think Fran should just drive the car and forget about it. It can't possibly look any worse than our 1989 Peugeot. Far from being embarrassed we always try to park next to the newest, shiniest most expensive car we can find.

The estimate came to approximately $1500.00. Knowing we kept the car immaculate, were about 12,000 under the allowable mileage, and had kept up the routine maintenance, we knew this amount was way to high for normal wear-and-tear. Nissan informed us that we were obligated to pay this amount and our only other option was to take it to someplace else and repair the damages before lease termination.

I had a list of the so called "damages" faxed to me and found that it had front-end structural damage listed at a cost of $750. Never being in an accident or curb-hopping I asked how this damage could have occurred. I was informed that it was done when the car was put on a lift to have the oil changed. They said it happens to most of the Sentra's and were surprised we were never informed of this problem.

I still could not understand how an oil change would cause that much damage so I had my wife, who is an auto insurance claims adjuster, research their proposed damage. We found this damage was not possible to attain by the car being put on lifts. Becoming increasingly angry, I decided to pick up my car and take it to a mechanic where I could get the repairs done for a fraction of the cost that Nissan suggested.

When I arrived at the dealership I noticed my car was no longer there. My lease still had 15 days on it, they did not give me the opportunity to fix the "damages" elsewhere, and they shipped my car off to auction. I went off. As I was describing the car to one of the salespeople to find its whereabouts he replied, "Oh yeah, that's the one the truck hit."

Turns out one of their transport trucks had hit our Sentra in the parking lot causing the front end damage. There was even a signed form by the driver stating he had hit our vehicle. So our problems are finally over? Not even close. Nissan claims once the vehicle has been inspected by their "certified inspector" there's nothing they can do. They insisted I pay the full $1500. I contacted everyone from the dealership up to corporate and was railroaded at every level. Not one person in the organization cared about our problem or even suggested a course of action. The only response we could get is, "Deal with it."

Finally, I gathered up all the evidence, presented it to Nissan, and threatened legal action if they did not act. Four weeks later I get a billing statement in the mail saying they have waived all charges. No explanation. No apology. No one to contact w/ any questions. Just a statement. Then they quietly slip off into the darkness to take advantage of another consumer.

To sum up, Nissan did the following:

• Damaged my car
• Had the inspection done after they caused damage to make the estimate binding and force me to pay for it
• Lied about the cause of damage
• Shipped my car to auction while still under lease in my name
• Did not give me the opportunity to get "damages" repaired elsewhere
• Ignored my inquiries, complaints, and pleas for help at every level

My wife and I are 27 years old and we're already on our fifth lease. At this rate we'll lease approximately 20 more cars in our lifetimes. I guarantee none of them will be Nissan. This company has left a sour taste in our months and I'm appalled by the way they handled our situation. I can't think of another time I've ever been treated like that as a consumer. Nissan, your cars are average and your customer relations is garbage.

When I called ITS I explained to them that my lease expired on Sunday and I was told that it wasn't a problem, just get the inspection done and then return the car back to the dealer. My inspection was done on Tuesday afternoon August 3, 1999. Because of my work schedule I could only get back to the dealer (approx 20 miles away) on their late nights which are Monday or Thursday. I let Nissan know that the inspection was done and that I would be returning the car on Thursday evening August 5, 1999. They said all I needed to do was take them a copy of the inspection and the car and they would record the miles and that was it.

Well, when I arrived at the dealer (Dearborn Pontiac-Nissan) in Dearborn, Mich. The Nissan Sales Manager said that he was too busy to take the car back that evening and that I would have to return. The next available day for me to return the car was on Monday evening August 9, 1999. I arrived at the dealer at about 7 p.m. after finding a sitter and arranging for someone to meet me there to drive me home. This time the Manager again said that he was too busy to deal with me. I then became angry and told him that I could not afford to keep coming back out there and that the lease was already 8 days past due and that I needed to return it that evening. I left the inspection report, all my paper work (signed) and the keys on his desk. I then went outside and removed my plate from the vehicle.

As I was sitting in my sister's vehicle, I called Nissan customer service to let then know that the dealer now had the vehicle. Just then the Manager walked out of the building and laid the paperwork and the keys on the hood of the car, turned, looked at me and went back inside. As I already had Nissan on the phone I asked the woman on the other end what to do. She asked to speak with the Sales Manager, so I took my cell phone inside and told the Manager. His response was that he did not have time to speak with her.

I then walked outside and she told me not to leave the vehicle there. She told me to take it home. I asked if Nissan could send someone to pick up the car and they said that they didn't do that and she would contact me the following day to give me the name of another dealer that it could return the car at.

The following day, I worked until 6 p.m. When I arrived home there was a message on the machine that I was to return the car to the SAME dealer at 5 p.m. Well obviously I had already missed that appointment, so I decided to contact NMAC again the following day to make other arrangements.

That night approximately 11:30 p.m. there was a knock on my door. when I answered the door there were three young men there. They told me they were there to pick up the car. I said GREAT! I have been trying to give this thing back for two weeks now. One of the young men remarked that he had never seen anyone that happy about them taking their car before. I explained that the lease was up and that the dealer had been refusing to accept it. I gave them the inspection report, and both sets of keys and then I removed my plate.

The next day I contacted Nissan to thank them for sending someone to pick up the car. I asked them to send me a bill for the last 2 payments that were due (I had lost my job in June 99 and didn't start my new job until mid July 99) and the $88.00 that the inspector said that I owed for a few dings.

I finally received a bill from them in Sept. 1999, and it included a tow bill for them picking up the car. I called NMAC and complained about the $190.00 tow bill but the said that was what they had to pay for someone to pick up the car, so I unwillingly agreed to pay the bill which totalled $787.98 I sent them a check for the full amount on Sept. 26, 1999.

That was my last contact with them. I never received another bill and approx. 4 months later I had to close that account, assuming that the check had cleared by then. (I am not in the habit of balancing my checkbook). Then in January 2001 I received a bill from an attorney's office stating that I owed NMAC $7,870.00. I frantically called the attorney's office regarding this and was told that they would have to request documentation of the debt from NMAC and they would forward it to me. Today is March 13, 2001 and I still do not have those papers.

About three weeks ago I received a call from NMAC asking what I intended to do with the vehicle and I indicated I would return it as I was unhappy with their dealership personnel and would secure a different vehicle. I was told that I could arrange an appraisal inspection with ITS and/or return the vehicle to the closest Nissan Dealership to where I am currently residing.

Last night I went to Nissan of Union City and was met by a Salesman who asked if he could help me. I said yes I was there to turn in a leased vehicle that was at its lease end, all payments had been made. He asked my wife and I to sit at a table in the dealership and proceeded to ask if we wanted to buy the vehicle, or trade it in on another Nissan. I and my wife said no we just wanted to turn the vehicle in.

Then over came Chris White the Finance Manager. He asked if we had the vehicle pre-inspected and we attempted to explain the conversation we had with NMAC. He kept interrupting us and saying they were refusing to accept the vehicle for return. I asked him to give us a written statement of the refusal and he refused to do that. He later said they would accept the vehicle for return but I would have to sign a written agreement that I waived any and all rights I had, that way if "a tree limb fell on the vehicle after they had accepted it for return, I would still be responsible for all damages."

Needless to say I would not sign the waiver. He refused us talking with any other member of management at the dealership. We then took pictures of the vehicle as it sat in front of the dealership and a couple pictures of the front of the dealership building. Then we drove home totally shocked by this experience,as this Chris had gone on to explain to us that the dealership could sell a vehicle to anyone, for any price, charge any interest rate and could refuse to sell to anyone for no reason at all, and they did not have to honor even their own advertised sales. Why he even mentioned this we do not know.

We returned home and promptly called NMAC, as the dealership also refused to call them when we were there earlier. NMAC verified our earlier conversation with them about the return of the vehicle and got the dealership, a Troy Sales Manager, on a conference call with me. The end result was a lot of apologies, retraction of the statement that I refused the inspection of the vehicle and that Troy would call someone he knew and get the vehicle set for inspection and the next day. I called Troy later that same night and he said he would try for the next day but could arrange it within three days.

Today I called the dealership and spoke to Sam the General Sales Manager as Troy had the day off and had not made an appointment for the inspection. I made Sam aware of the previous nights situation and he said he would call and get the inspection set up. Well he called later today to advise that the inspection would be on March 5th, which I find unacceptable. Tonight I called and talked with a Don Henderson at NMAC and virtually all he would do is attempt to quote me things out of the lease about required inspection and a wait for the inspection of up to 14 days, etc.

I did correct him that the lease does not say an inspection is required, does not say that the inspection could take up to 14 days. I reminded him that all payments were made on time that the vehicle is below the 39,000 miles allowed on the lease, is in good shape, no mechanical defects, that I had the brakes replaced around 18,000 miles and the tires around 26,000 and that there was a couple of door dings, but we both remarked that was ordinary for a 39 months old car driven in and around Atlanta, GA.

But he also stated that the 14-day wait for the inspection was within their guidelines and refused to do anything to assist us. I firmly believe I am being abused in this transaction. Both my wife and I are shocked by the treatment we received by the Finance Manager at the Dealership and his statements, and rudely treated by this Don Henderson from NMAC. We now have the added expense of the round trip to the dealership and back home because of the refusal to accept delivery. And, I now have to carry the vehicle from yesterday to at least March 5th on auto insurance again because of the refusal to take delivery.

I called Nissan to report it and was told it was my fault the air bag went off. Nissan told me that the truck was safe and that there were no service bulletins or recalls on the air bag on that year truck.

But I found out that there was a technical service bulletin for the 1996 Nissan D21 truck and some of the other Nissan cars from 1993-1996. I found it on the NHTSA Web page; the TSB number is 96-082a, issued Sept. '96, "SRS control unit failure diagnosis."

I can not see how Nissan can say this was my fault. I was not driving fast and I did not hit a thing until the air bag went off and I lost control of the truck. I had a witness in the truck with me and a witness behind me that saw the air bag go off.

I got a bad burn to the inside of my left arm from the air bag and lost two teeth. I had a hairline fracture to my left elbow and neck and lower back pain. I have cord compression, has post traumatic stress disorder, major depressive disorder and hypertension and anxiety. I have not been able to work in two years. The passenger suffered more minor injuries from whichi he has recovered.

I got five doctors and 12 prescriptions I take every day and Nissan will not help me. It is wrong for Nissan to do people this way.