Nissan Reviews

Our 2022 Rogue has been in the shop since January 14th 2025 due to a bad engine at just 57k miles. Although it’s being replaced under warranty, the engines being sent by Nissan are also bad. We are now waiting on our 3rd brand new engine. When calling Nissan they don’t return calls timely and don’t take any ownership of the issue. They are saying they will only give us the standard 1 year warranty the engine comes with. I have emailed an executive with also no response. I will make sure everyone I know understands how terrible of a company Nissan is. We now have to put our daughter and grandson into an unreliable car, assuming we even get the car back at some point.

Nissan Customer service/Pricing. Had to bring my Nissan Rouge back twice to repair/replace the door and wheel well rubber. Faulty right after purchase. Customer service the second time was horrible. This time my service quoted me a much higher price. My salesperson, Aaron, seemed disinterested in anything I said.

I got a 2019 Nissan Pathfinder 1 year ago. Well I reached 11 months and the trans case is leaking and I was told I have to pay $6000. This is not fair to me as a customer because I was told I was 3000 over my warranty. Unbelievably when they have transmission issues already. I would NEVER recommend Nissan to anyone!!!!

I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan. As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament. This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan.

I would like to express my complete dissatisfaction with the Nissan Consumer Affairs. The past four weeks of dealing with them because my 2022 Rogue motor went out, has been atrocious. My vehicle was at the dealership for three weeks before a representative was even assigned to inspect it. During that time, the dealership advised me to contact Nissan Consumer Services for updates, which I immediately did. Unfortunately, each time I reached out, I received no helpful information.

Our company bought the third Nissan NV van on 4-14-2020. On 12-11-2024, we had our van towed to the Nissan dealership in Akron, OH, and they told us that the engine would need to be replaced. The engine was just out of the 100,000-mile warranty by 21,116 miles. We have two other 2016 Nissan NV vans well into the 200,000-mile mark with no issues. This van had an inferior engine. The dealership said it was out of warranty and could not do anything but charge around $20,000 to repair it. So we took it to a local mechanic, who put in a new Nissan engine for $16,000.

The recent horrible experience with Nissan customer service is deplorable. You bless this company with your business, and they do not treat you with respect. Recently paying my 2 vehicle payments has been a truly a nightmare, as they destroy your mailed checks and then charge you over the phone fees to pay by debit so as not to have late payments. I believe this is done to charge and over charge customers all they can, they hang up on you, most don't speak well, and they send you to other people who just hang up on you. I have purchased some 8 vehicles over the past 4 to 5 years and this recent will be my last. My dealer is wonderful, but the corporate end of Nissan sucks. Do yourself a huge favor, stay away from nissan as they have gone so so so bad.

STAY AWAY FROM ANY NISSAN!!!! I’ve had nothing but issues since the day it was driven off the lot. Had to replace the transmission TWICE within a the past 1 1/2 years and have only had the vehicle 3 years not to mention other random issues they had to repair. With the amount of money I’ve already had put into it I could’ve bought better quality like Toyota, Honda Etc. I learned my lesson!! And need a 3rd to afford the cost of repairs.

Horrible experience with the Nissan Rogue and Nissan customer service! Began a new lease on a new Nissan Rogue 2024 on or about 11/30/24. Noticed the very low mpg and mechanical issues. Contacted the dealer very shortly after then, had the car in for service about a week or two after getting the vehicle and have had it in twice. We even left overnight so the service department could do everything possible to identify the problem and address it. Even though the dealer's service dept could not do anything and found that the mpg when they drove it on local streets (not even city!) under the best of conditions (low traffic, etc) is JUST 18 mpg versus the 28 CITY on the sticker, Nissan will NOT take back the vehicle, provide monetary compensation, exchange the vehicle or do anything else to help us. WE'RE STUCK WITH WHAT REPRESENTATIVE(S) FROM THE DEALER CALLED A LEMON AND WE CONSIDER TO BE A LEMON.

Let me start by saying that I've always loved Nissan vehicles. But my interaction with customer service was terrible. I'll lay this out as follows: I noticed that my Nissan Leaf battery seemed to not be performing well. I took it in to my Nissan dealership and they informed me that they didn't believe there was anything wrong with the battery based on the lights (there is a bad battery light that was not on). I insisted that they check the battery because it seemed abnormally poor. They tested it and informed me that the vehicle, in fact, had severe battery depletion and recommended for a replacement. The battery was out of warranty by three months but had been acting up for quite a while, and again there was never any bad battery light turned on in the vehicle. If this were the case, I would have brought the vehicle in immediately and would have been eligible for replacement.