Nissan Reviews

I’m trying to repair it and called in a computer reprogram specialist for the car and the specialist had to keep coming back to putting new clothes and I’ve had to bring it in three more times one more time actually to get them to re-look at the computer again because it’s still having the same problems. It’s still freezing up on me it’s still kicking me out of the system. The computer screens will go black and you have to pull over to the side of the road and shut everything off, shut it down and open the door to reboot the whole car to get it to come back on and I’m having backup camera and Lane assist problems on the car and computer module system malfunction popping up on the dash and I keep bringing it into the Nissan dealership in Denham Springs Louisiana to the Service Department, Mrs ** and reporting it to her that it still have problems and it’s still not fixed even to this day.

I have not even had this car a year and it’s having so many problems and not to mention that every three months I have to buy another set of tires for my car and I have already bought five sets of tires and I have not even had this car one year yet and not to mention because of the backup camera monitor system was malfunctioning and not working correctly. I ran over my dog that I had for 10 years and we had to put her down all because the car was not working properly and the pink cameras did not come on when there’s something behind you. They’re supposed to come on they were malfunctioning and not working correctly and did not alarm to someone being behind the car. To put my dog down!

The dealership had my car for five months at the dealership trying to fix and repair this car. I got it back and I’ve had to bring it back six or seven times more and I’m still having to bring it into this day and I have not even had it in my hands for a year yet I bought this car, November 2024 and a dealership had it for five months! (**), Client:

I was on Vacation when the incident occurred June 22, 2025. I had a horrible electrical smell and the air conditioner quit working. I had pets with me and had to get the Nissan home and get another auto. This took away 1 vacation day away, switching out autos so I could safely get my pets home due to the 90-degree-plus temperature.

Initial 49 days total out of service due to end of day when completed. No rental car given until July 27th and the rental car was not able to tow so this still left us borrowing a truck for towing and vacations. We had to cancel one of our trips in July due to no tow vehicle. (Total of 72 days out of service for all of 2025.) I called and discussed with my husband who then felt to get it to the closest Nissan dealership due to the excessive heat and electrical smell instead of taking back to the selling dealer. He made the appointment with Bedford Nissan June 25th 11:31 am to drop off for June 27th to leave with them. Text confirmed same.

07/01/2025 5:23 pm text from dealer AC line did not fix issue and traced to the IPPM sensor and will need ordered estimated completed 07/03/25. NO updated from dealer until 07/08/2025 11:47 am. Dealer said they needed assistance now and called Nissan Technical help center as the AC is still not working after these 2 parts installed.

July 9th My husband stopped at dealer due to lack of communication and spoke to both the service writer, Charles along with the technician to explain again what was going on and would like answers. Per Nissan, now the entire engine wiring harness needs replaced. I called very upset 07/09/2025 end of day that now we have 3 parts and still do not know what is going on, along with heavy concerns since dealership also said they have never installed an engine harness and is working with Nissan support in getting it ordered and installed.

They recommended calling Nissan consumer affairs, 800-647-7261. I called Nissan on July 9, 2025 at 5:31 pm to file a complaint. July 10th 11:57 am return call to discuss with Taylor ** of concerns and now 3 parts getting replaced on my Nissan with only 9,400 miles on it. My concerns that the dealer already installed the AC line and the module with a complete engine harness now needing installed. I asked then what about the compressor has anyone checked this out? She claimed the Nissan technical line said they are installing the engine harness and that should fix the issue.

We then discussed at the same time filing a lemon claim since we now have major parts getting replaced, causing diminished values loss of use and no rental provided and we do not know if this is going to fix the truck. Taylor from Nissan then said if the harness did not fix the truck then Nissan would start the process of buying the Titan back. Call on July 15th 1:40 pm, the harness is on order and approved, again went over my concerns of diminished sales and buy back if this did not fix the issue.

After this conversion took place, a new person was assigned to my case. Derek ** from Nissan called on July 21st 12:13 pm. I answered and no one was there then after got a email from him stating he’s the new person handling my claim. I emailed back wanting to discuss past conversations and he declined said will review my concerns and get back to me.

Call from Derek ** July 24, 2025 12:25 stating the engine harness will be in soon. I again went over this about the diminished values loss of use and this is 3 parts now getting installed. What about the AC compressor as I explained from the beginning, that it quit working. Derek then stated if it needed an AC compressor that Nissan will start the buy-back process since the Nissan Titan is no longer manufactured and a replacement is no longer available.

August 5th 2:16 pm call from Derek ** at Nissan that the truck should be completed by noon on August 8th per the service department. STILL NO ONE has said a word about the Titan needing the AC compressor, making this 4 critical parts getting replaced on a truck that has less than 9,400 miles. I have copies of texts from the dealership & all emails between Derek and myself. $2000.00 offer is unacceptable, especially when he clearly stated that if the truck needed more than the this third part being the engine harness that they will buyback the Titan. If I rented a towing truck, it would have cost me $60.00 a day at least or more, and the concerns about getting reimbursed from how Nissan was already handling I was not going to be out of more money.

This deception feels like it is coercion between Derek from Nissan’s arbitration department and the service department with the write-up for the final service bill when we picked up the truck. Not one time in the 49 days did anyone from Nissan or the service department state the Titan needed an A/C compressor when I clearly asked since day one about this specific part. We were told the entire time it needed 1st) AC line 2nd) a module, then 3rd) the engine harness. With these being 3 parts discussed, I was clearly told if the truck needed more than just the A\C line, module, and engine harness from both Taylor and Derek from Nissan that they would start the buyback process.

I requested to speak to someone on this via emails to Derek. I was told take the $2000.00 offer or they are closing the case and he is the highest up making all decisions. This is unacceptable between Derek's lack of empathy and lowball offer. I requested to have the transcripts\recording not only from the service department but from Derek as well to pull the recorded conversations between all our calls. I also asked multiple times for the Nissan address for consumer affairs and not one time would he respond or email the address.

$2,000.00 does not even cover a comparable rental, added auto cost, our loss of vacation & loss of use, borrowing a truck at times for trips, diminished values with all these issues on the cars history, we will never get our money back to sell or trade in this truck. This truck will never be the same, taking parts off that are not meant to be removed when built from the factory, causing concerns and issues down the road.

This has been an extremely frustrating and horrible customer service experience. The truck was not usable, had 4 major parts installed and without a truck to tow for 49 days. The truck is a lemon and still has an electrical smell, no one would want a fire hazard driving down the road and this is exactly the case. While in for service, there were codes sent to me about malfunctions, even before the harness was installed for misfires and malfunction indicated lights last one on July 11, 2025.

I notified Nissan and Bedford Nissan on 8/16/2025 9:25 am. We still have strong electrical smell, messaged the service department in texts after pick up: Truck still has heavy electrical smell after repairs and now damaged parts that were taken off to install the engine harness including the air cleaner, back fabric, top engine cover and multiple scratches on my bumper, grille fenders that were not damages prior to it being at the dealership.

9/4/2025 11:18:7 Complaint with Ohio Attorney General. Your inquiry reference number is: We still have issues, especially the electrical smells. I was not going to be without the truck again and will bring it back once we are done for the year\season. We use the truck for vacations planned and trips we were not going to miss again. Set up to drop off with a list on 11/17/2025 8:30 am.

Drop off 11\17\2025 to correct existing issues from June 2025 and new issues. Titan was there another 23 days 1/17/25 to 12/09/25. Transmission slipping mid-speed and clunking low gear up shift low\down shift from stop starts. When in reverse and give a little gas barely pushing the gas pedal, the tuck will hard accelerate and floors it while in reverse. Bedford Nissan fix poor workmanship, broken parts from harness install. Brakes have been heavily pulsating since pick up. Electric smell on both ac and heat now. Broken air cleaner, top engine cover, back white fabric all black marks from harness install. Scratches on fenders grille bumper.

Intermittent sensors not working when driving or going off for no reason. Seat belt beeping after driving and went off then 30 minutes later comes back on again but not all times driven no one in the seat. Video taken and photos. Windows going quarter way down while parked and locked in parking lot. Left rear window went down and would not come back up from driver door switch had to attempt to put from rear door went up and got bound up stopped then went back down on own then would not work at all. Had to turn off power back on, then put down and back up, finally from rear switch.

Truck has electrical issues and strange occurrences each time we drive it with new issues. Delayed Acceleration when going in reverse then flies backwards with hard acceleration. I stopped in to discuss my concerns then also called and spoke to Brian, the service writer. Brian told me that just because I have a sensitive nose, they are not going to do anything about the smell, and he can’t smell it. I rode with the technician, and he stated he could not smell well while trying to duplicate the transmission issues. I asked if the air filter had captured this, and he advised me that I can pay for a new one. I am not paying out of pocket for anything. Brian told me with out codes to work off of, they can’t do anything, and that is why I have a warranty. I showed him the photos taken of electrical and he said they will not be able to use or determine from the videos taken.

The truck is still not operating correctly and still smells like electrical. I do not feel safe driving and concerned with ongoing issues even after the warranty is up. Nissan offered $3000.00. I declined. This truck has major issues with less than 12,000 miles, told me that is what the warranty is for. Unacceptable. I will never buy a Nissan product and will let every person I know how horrible customer service is. This is recorded on the conversations in July. I have asked these to be retained and saved for evidence. I will be pursuing legal consultant moving forward.

Earlier this week I finally bit the bullet and brought it in to the Nissan Service Center in Eden Prairie, MN to replace the sensor and to have several other electrical issues looked at including issues with the headlights, radio, and alarm system (all present since I bought the vehicle). They told me it would be $189 per diagnosis for each issue--in other words, it would be about $700 before they would tell me what was even wrong with the vehicle. After clarifying that they were not joking, I sadly shook my head--because what else can you do?

Then, after supposedly replacing the sensor and bumper, they called me and told me there was still a problem with the "Sonar Unit" and that the sensor sounds were not working. I first asked if that meant they hadn't really replaced the sensor and bumper at all, given that it was still not working, and they assured me that no, the "Sonar Unit" was something else. $900 to fix. All in all, another instance where a company has you over a barrel and isn't afraid to let you know. 1 out of 5 stars, do not recommend.

See I just recently had a liver transplant and my money is tight, very tight as I am only on disability. They told me my half would be $12,560 and the repairs would not start until my money was paid upfront. Who pays $12,560 for an engine to start with let alone $25,000. I feel like Nissan failed to provide customer support on a vehicle that only had approximately 75000 and knowing there was an issue with the engine as well. Thanks Nissan. Will never buy another one again!!!

Original Review: I have a 2017 Nissan Titan SV and it started knocking at 75000 miles. It is out of warranty grant it. I just had a liver transplant the end of January and am in sever financial troubles. I phoned Nissan to get help since there was a technical service bulletin about the same issue they declined to assist. What kind of company would leave a customer out like that. I am going public with their decision. Just totally disappointed me. Thanks Nissan for nothing.

Key details regarding 2020 Altima transmission issues: Common Problems: Symptoms often include a jerking sensation, loss of power, overheating, and whining noises. Failure Rates: Reports indicate issues can occur at low mileage, with some failures reported around 17,500 miles, while others experience issues around 95k miles. Service & Repairs: While some users on Facebook suggest regular CVT fluid changes (every 20k-30k miles) can help, others find the transmission to be unreliable regardless of maintenance. Warranty: Due to widespread issues across several model years (2019-2024), Nissan has previously extended warranties on their CVT transmissions. Immediately sold the (non running) Altima and an Infiniti. Will never buy Nissan again. Good job Nissan.