Nissan Reviews

This review is about the service process with Nissan. (Though I am disappointed I had to have a gear shifter replaced 2,500 miles after the warranty expired.) I took my Nissan into Alan Webb Nissan on 9/29. I picked up my vehicle on 10/21 after being contacted the afternoon of 10/18. The local Customer Service rep did update me. I did also go in to get updates as to progress on the diagnosis. I was told that local technicians are not allowed by Nissan to get into the transmission. The truck was to be diagnosed through testing in the shop and testing the on the road, then those results were communicated to Nissan for their decision. This back-and-forth process took 17 days to complete the service. The mileage when dropped off was 52,558, the mileage when picked up at Alan Webb was 52,562, according to the Service Invoice. Or, the grand total of 4 miles of testing (for 16 days).

Horrible customer service agents. You have to call several times until you get someone you can understand and wants to do their job. Asked to speak to a supervisor. I was told they would call back in 24 hrs. Unrealistic for them to think anyone has their phone on them every second of the day. When call is missed customer service just tells you to wait for callback once again in 24 hrs. Going on 4 days and have not gotten to speak to anyone about my case. This is a Joke!!

In 2023, while visiting family out of state, my vehicle’s check engine light came on at approximately 79,762 miles. I immediately had the codes checked at an AutoZone, which indicated CVT/transmission failure. As I was unable to afford immediate repairs, I placed the vehicle in storage until I could save for proper diagnostics and repair. In 2025, I had the vehicle towed to a certified mechanic in Tennessee, who confirmed that the transmission required a full replacement. After researching online, I learned of the class action settlement related to Nissan’s CVT transmissions, which extended the warranty coverage to May 2024 or 84,000 miles, whichever came first.

I purchased this vehicle in 2024 from Antwerpen Nissan in Clarksville, MD. On October 17, 2025, while driving, the engine light illuminated, and the engine abruptly shut off, creating a significant safety hazard, were I almost got into a car accident. The engine error codes indicated a P2563 and P2565, confirming a failure of the Nissan VC turbo engine. This failure occurred within one year of owning the car, highlighting a severe defect. The nationwide recall on the VC turbo engine directly relates to this incident, as the defective turbo engine put my life at risk when it failed while driving.

I have owned a Nissan Armada for 4 years and have already put 2 Nissan brand batteries in it in the last 3 years. It now needs a 3rd battery and is under a prorated warranty. However they don't have them in stock and so either I have to wait a week for them to get a Nissan battery in stock and pay $189 or have a different battery brand installed today for $498! They refuse to give me a loaner vehicle because it isn't covered even though they can't provide the part under which they have warrantied. This is nothing more than a money racket and a severe lack of customer service. This is my first and LAST Nissan vehicle. Never again, the customer service is atrocious.

I would give 0 stars if I could. I was a faithful customer for over 15 years. I returned my last lease in I believe 7/21/2025. I then got a bill in Aug for $1,124.81! They charged me for 3 tires and disposition fee. The Pathfinder only had 26,875 miles on it when I returned it! And how could only 3 be bad. They made good money off that car! I also purchased another car from the Burnsville Nissan dealership but since it wasn't a Nissan, they said they had to charge me the disposition fee. I never was late on my car payment for fifteen years, but they gave me only a month before they sent that bill to collections! Collections told me that I only needed to pay seventy percent and it would be settled. I then called Nissan to make sure that there wasn't going to be anything reported to the credit bureau's. They said they were having computer issues.

If you’ve made it this far you’re smarter than me. Nissan is the worst. I bought a 2025 and as soon as I drive it off the lot I realized it had a major alignment issue. Took it back the next day and the dealer tried to downplay it, saying it was so minor. Not minor if a brand new car is pulling more than a 2013 that’s been in accidents.

I dropped my truck off last week and was told that I had coverage on my roof and rental by TJ but my coverage is for 36,000 and I only had 21,322 miles on my truck. I was called a few days later my Kevin and he said that none of it was covered and the roof would be 1,500 dollars not including the price of the rental that I have to pay also. I was so upset I told him I would call him back.

Contacted Nissan Consumer Affairs about a defective air bag! And they refused to cover it. The following is written by the dealership which tells me that the issue was there before I purchased the vehicle! Took the car in for an oil change and came out with air bag light on! What did the do to it? “Air Bag System Concern-per code stored in past and data base search need to replace drivers side airbag in seat.”

Absolutely worst customer service. Nissan usa and dealer employees didn't even know about their own programs and what even worse told me I was wrong. I had to pull up nissan usa website and read program details word for word to a supervisor the was still told they did not offer that program. After proving supervisor was incorrect was told it was dealer's fault and to contact dealer when the issue was nissanusa's fault of not communicating program details to its dealers. The at a dealer level could not get anyone to contact me back, took several attempts to contact anyone and never really got an answer. Stay away from nissan and avoid all your problems.