Nissan Reviews

Almost 2 years ago, I leased a Nissan vehicle from Gardena Nissan (1670 W Redondo Beach Blvd, Gardena, CA) under Case #**, with a clear car service addendum agreement that they have completely disregarded. Despite multiple follow-ups, the dealer has provided zero updates or resolution. I escalated the issue to Nissan North America's Consumer Affairs team, where a rep (Marshay) confirmed on 09/19/2025 that a Regional Specialist had attempted contact. I provided all details promptly, but after routing the case back to Gardena Nissan, I've heard nothing—crickets.

Making payments has become a real issue since the so-called upgrade in their system. In August of 2025.The system kicked out the regular payment and took the extra payment for the principal. I am disappointed.

My husband and I have had three Nissans in the past. Nissan Titan, Nissan Rogue, and Nissan Pathfinder. We have had trouble out of all three of them different mechanical issues, of course. None of them would last over 100,000 miles. My opinion is not worth the money. Needless to say, we will not be buying another Nissan.

I have purchased 6 Nissans in my lifetime, 2 were used, 4 were new. I have owned 3 Nissan Rogues, 2019, 2021, and 2023. My 2021 Rogue had a lot of computer issues and when I opened the hatch water poured on me. I traded it in for a 2023 Rogue at the end of 2022. In July 2025 I found out Nissan is recalling over 480,000 of the Nissan Rogues for potential engine failure! Worst of all, Nissan didn't even notify me of this, I saw it on WSMV4 News, Progressive Insurance notified me, as well as CarFax. Nissan stated they didn't have a "fix" for this, but would have one after August 25, 2025. I notified Don Williamson Nissan in Jacksonville, NC (where I purchased it) and Capital Nissan in Wilmington, NC where I have gotten service, but neither had any answers or solutions. I waited until August 25th and called both again, they stated Nissan does not have a solution yet.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating. Worst customer service. Representative says different things, and no one has proper knowledge of what they are talking. Horrible, worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

Please take this into consideration when buying a new vehicle. Stay away from Nissan. I purchased a new Pathfinder Rock Creek in 2024. The A/C has stopped working which happens but the problem is with the service dept. Nissan will not allow me to use a certified repair shop in my area. The closest Nissan dealer is 4.5 hours from my residence. The hotel accommodations in Anchorage Alaska are $300-$400 per night if there is availability. This is unacceptable. Besides that, the Pathfinder is an uncomfortable vehicle with excessive road noise. My fault for buying. I'll go back to Lincoln for my next purchase.

This is my second Nissan purchase. I have a 2025 Nissan Altima and my sunroof is malfunctioning. I returned car to a Nissan dealership close to me (not where I purchased vehicle). Although I purchased a warranty and the car is still under factory warranty they still charge to give a diagnostic of the vehicle for the sunroof which is visibly not closing properly. The explanation given was “just in case something is wrong that the warranty does not cover”. WOW!!!

Hi this is Monica and Dora **. I thought I was getting a nice car and everything. Since I got the car it has been giving me problems. A brand new car 2023 and am am tired of doing this, wasting time of my job sitting there in the dealer lobby for hours and now the towing car drop the car at the dealer. It did not start. It’s a brand new car. It should not give me any problems. I rather give that car at the dealer than deal with this all the time. Not very happy. You go there. The sales man throw themself to sell a car but when we take the car to get fix they throw more stuff so you can waste more money.

So I recently traded my Toyota Tacoma for the Nissan frontier pro 4X. It's a beautiful truck and it was growing on me. Until I recently got into an accident with a deer and it tore the main harness. It's now been over two months that it's in the shop because Nissan can't locate the harness. So paying on a car that's in the shop and been contacting Nissan consumer affairs. And still nothing. Not even a call back or anything. So sad. So buyer beware. Don't get into an accident because you will be screwed. Good luck.. Sincerely, man with no truck 😢

Bought a preowned 2016 Nissan Rogue SV in 2019. CVT transmission is junk, cost me $5k to have it replaced at approx 40k miles. Paint on roof peeled approx 8" diameter, repaired and same happened again in new spot. Engine light constantly with message of gas cap not on, or a sensor issue. No issues found at all! Loved this car for about 6 months, until engine light torment and pain peeling started happening. I would never buy another Nissan product again.

DO NOT BUY A NISSAN! Once you sign the contract, the customer service disappears. I’ve spent hours trying to reach a real person—unsuccessfully. This isn’t a one-time issue; it’s a pattern. The automated phone system is useless, and when you do manage to reach someone, most are rude and provide no real help. I’ve been locked out of my online account, and no one will explain or fix the issue. Absolutely unacceptable.

I'm sorry to write a not-so-good review because I was expecting more from Nissan. Vehicle has giving us issues since we got brand new. Customer support over the phone BAD. Not counting that you have to wait like 45 min for a person to get your call, after you explain the reason for your call, they leave you on hold for good 20ish min. Supposably, the person put in a request for upper management to solve the issue. Called back two weeks later because issue was still unresolved. Went through the same loooong waiting process again to informed me that I have to call back to start everything again.

The design has a flaw, in the stick soft cupholder area is a push pull bottom for park I never use and an auto hold. And a clicker push pull button. When I took it in for a routine 1 year maintenance. There was no light on nothing to indicate an issue. I walked out of there with $1800 worth of charges. Shameful and dishonest business practices. I brought the care over a year ago. car—purchased from this very Charlie Clark El Paso dealership—in for routine maintenance. I walked out with an outrageous $1,800 bill for services I never understood. They claimed a small coffee spill may have affected the computer system, but used that as an excuse to void her warranty. I was charged her an additional $300 for maintenance they high pressured and talked me into. After complaining to manager who was posted on the wall he just remained quiet.

We own a 2019 Altima and just paid it off. It has turned out to be the worse car we have ever owned. The Nissan CVT didn't last 75,000 miles. It is costing over $7500 to replace. This must be a huge money maker for their service departments. We also own a 2003 Toyota Camry; it has over 200,000 miles and not one mechanical issue! I will never buy another Nissan auto. Just too unreliable. Our next car definitely will not be a Nissan.

I purchased a Murano about 2 years ago...was told pay on time I can refinance!!..joke. My wife purchased a Mazda 3... Pay on time, we can refinance!!..joke. Bring a new customer, get (almost 2 years) $100 gift card from NISSAN!!..JOKE!!!!

I purchased a 2013 Sentra SR for my daughter six years ago. Since that time, the vehicle is currently on its "third" CVT with the dealer claiming it may require another CVT after putting less than 30K on the current one in less than two years. This car has been meticulously maintained throughout its life. When the CVT failed, I spent $6000.00 for Nissan's "Remanufactured CVT". That transmission lasted less than two weeks before failing requiring another transmission which was replaced under the dealer one year warranty. We do believe it could possibly be its fourth transmission with the original being replaced by the first owner. The Carfax is unclear on that based on how that service was entered by the Nissan Dealership. Regardless, even having to replace it once on a vehicle with less than 70K is ridiculous!

Never again! On 7/29/2022 my husband and I purchased a 2018 Nissan Sentra SR for our 16 year old from Dean Team Hyundai in Ballwin, MO for $18k. Within a year, we noticed the aspen white pearl paint beginning to peel in several areas. Despite multiple attempts to seek assistance, we were denied support. After researching, we discovered that Nissan was made aware of the defective paint/primer issues way back in 2013 yet continued using the same paint process and is unwilling to offer remediation. A vehicle of this age should not experience such extensive deterioration, impacting resale value and appearance.

Avoid Nissan at all costs. My 2016 Sentra’s transmission failed just after their pathetic “extended” CVT warranty expired, and they refused to pay a single cent—even though this is a known defect. I was left with nearly $10,000 in repairs, towing, hotel, rental car, and stress, all because Nissan built a faulty car and hides behind technicalities instead of standing by their product. Jordan **, the arbitrator, was completely useless in resolving this—another example of Nissan’s total lack of accountability. Never buying a Nissan again.

I am very disappointed with Nissan. I returned a lease vehicle and purchased and brand new vehicle. Nissan sent out a customer loyalty waiver for up to $500 which I had a balance of $490.48 which obviously covers the remaining balance. Their customer service department would not honor the waiver and stated that they would send me to collections. I met all the requirements for the waiver to be accepted but they keep giving me the runaround because first they stated that they don’t see a new vehicle on file which is a lie, then they states that they can’t waive the fee. The dealer has to waive it which is another lie and the finally lie was that the department that waive fees are all in a meeting. Full of lies, lies and lies!! They offer all these things and do not honor it.

Our 2022 Rogue has been in the shop since January 14th 2025 due to a bad engine at just 57k miles. Although it’s being replaced under warranty, the engines being sent by Nissan are also bad. We are now waiting on our 3rd brand new engine. When calling Nissan they don’t return calls timely and don’t take any ownership of the issue. They are saying they will only give us the standard 1 year warranty the engine comes with. I have emailed an executive with also no response. I will make sure everyone I know understands how terrible of a company Nissan is. We now have to put our daughter and grandson into an unreliable car, assuming we even get the car back at some point.

Nissan Customer service/Pricing. Had to bring my Nissan Rouge back twice to repair/replace the door and wheel well rubber. Faulty right after purchase. Customer service the second time was horrible. This time my service quoted me a much higher price. My salesperson, Aaron, seemed disinterested in anything I said.

I got a 2019 Nissan Pathfinder 1 year ago. Well I reached 11 months and the trans case is leaking and I was told I have to pay $6000. This is not fair to me as a customer because I was told I was 3000 over my warranty. Unbelievably when they have transmission issues already. I would NEVER recommend Nissan to anyone!!!!

I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan. As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament. This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan.

I would like to express my complete dissatisfaction with the Nissan Consumer Affairs. The past four weeks of dealing with them because my 2022 Rogue motor went out, has been atrocious. My vehicle was at the dealership for three weeks before a representative was even assigned to inspect it. During that time, the dealership advised me to contact Nissan Consumer Services for updates, which I immediately did. Unfortunately, each time I reached out, I received no helpful information.

Our company bought the third Nissan NV van on 4-14-2020. On 12-11-2024, we had our van towed to the Nissan dealership in Akron, OH, and they told us that the engine would need to be replaced. The engine was just out of the 100,000-mile warranty by 21,116 miles. We have two other 2016 Nissan NV vans well into the 200,000-mile mark with no issues. This van had an inferior engine. The dealership said it was out of warranty and could not do anything but charge around $20,000 to repair it. So we took it to a local mechanic, who put in a new Nissan engine for $16,000.

The recent horrible experience with Nissan customer service is deplorable. You bless this company with your business, and they do not treat you with respect. Recently paying my 2 vehicle payments has been a truly a nightmare, as they destroy your mailed checks and then charge you over the phone fees to pay by debit so as not to have late payments. I believe this is done to charge and over charge customers all they can, they hang up on you, most don't speak well, and they send you to other people who just hang up on you. I have purchased some 8 vehicles over the past 4 to 5 years and this recent will be my last. My dealer is wonderful, but the corporate end of Nissan sucks. Do yourself a huge favor, stay away from nissan as they have gone so so so bad.

STAY AWAY FROM ANY NISSAN!!!! I’ve had nothing but issues since the day it was driven off the lot. Had to replace the transmission TWICE within a the past 1 1/2 years and have only had the vehicle 3 years not to mention other random issues they had to repair. With the amount of money I’ve already had put into it I could’ve bought better quality like Toyota, Honda Etc. I learned my lesson!! And need a 3rd to afford the cost of repairs.

The dealership helped us navigate and did a great job getting us out of the situation. Kudos to Nissan Conicelli!

Let me start by saying that I've always loved Nissan vehicles. But my interaction with customer service was terrible. I'll lay this out as follows: I noticed that my Nissan Leaf battery seemed to not be performing well. I took it in to my Nissan dealership and they informed me that they didn't believe there was anything wrong with the battery based on the lights (there is a bad battery light that was not on). I insisted that they check the battery because it seemed abnormally poor. They tested it and informed me that the vehicle, in fact, had severe battery depletion and recommended for a replacement. The battery was out of warranty by three months but had been acting up for quite a while, and again there was never any bad battery light turned on in the vehicle. If this were the case, I would have brought the vehicle in immediately and would have been eligible for replacement.

I bought my new z in 2024 and have 5100 mules on it. I was just told I new four new tires. Tire manufacturer wouldn't help and consumer affairs told me they can't do anything and gave me attitude. I bought my car over four hours away and they only offered to split the cost but by the time I drive up there and pay for tolls it's not worth it. I shouldn't have to pay anything ! My car won't even pass inspection because of the tires. I just dropped 30k on this car less than 10 months ago and now they want me to pay over 1k dollar on a new set of tires! I'm pissed at nissan. I worked at dealerships and I have NEVER seen such bad service.