Nissan Reviews

To my surprise Nissan Canada doubled back on their word and decided to not follow through with an extended warranty and left me in the dark with my car sitting for weeks at Macdonald Nissan. If you take anything from this, let it be the lesson that Nissan itself is to be avoided at all costs. Their poor quality parts, their uneducated dealerships, and their complete lack of communication are not worth the headache. They will take your money and leave you with a worthless pile of scrap metal. Tl;DR: Nissan are crooks that sell faulty, unreliable vehicles from the factory then lie to you about helping. STAY AWAY!

Despite being assured that I would be contacted within three business days, the follow-up calls came at the end of the day of the last business day and provided no meaningful updates. When I requested to speak to a manager, I was informed a manager was not available and that I would have to wait one business day before being contacted. While I did receive that call, the message merely reiterated the same lack of information. This pattern of inadequate communication and apparent disregard for my concerns has been incredibly frustrating.

After three and a half weeks, I emailed multiple Executives and was finally called and emailed on several occasions. However, when we finally spoke, she offered no apologies and no empathy just like the other "agents" that work there. I did finally received approval for a replacement motor under warranty. While I am relieved that this matter is moving forward, the lack of empathy and customer care I experienced has left a lasting impression. Due to this experience, I will not consider purchasing another Nissan vehicle in the future and I strongly urge anyone who is considering purchasing a Nissan, think again unless Honda decides to help them out.

After getting our well-needed service van back on the road, I called Nissan to explain what had happened. I talked to three consumer affairs people, Case # **, the last at the executive level. Nissan said they would not warranty it. I even said we replaced it with your new engine and that our company needed to purchase another van. Nissan didn't care at all, so they will lose a van sale, and I will never recommend them to any other businesses.

Original Review: Feb. 24, 2025

Horrible experience with the Nissan Rogue and Nissan customer service! Began a new lease on a new Nissan Rogue 2024 on or about 11/30/24. Noticed the very low mpg and mechanical issues. Contacted the dealer very shortly after then, had the car in for service about a week or two after getting the vehicle and have had it in twice. We even left overnight so the service department could do everything possible to identify the problem and address it. Even though the dealer's service dept could not do anything and found that the mpg when they drove it on local streets (not even city!) under the best of conditions (low traffic, etc) is JUST 18 mpg versus the 28 CITY on the sticker, Nissan will NOT take back the vehicle, provide monetary compensation, exchange the vehicle or do anything else to help us. WE'RE STUCK WITH WHAT REPRESENTATIVE(S) FROM THE DEALER CALLED A LEMON AND WE CONSIDER TO BE A LEMON.

Note that we told the sales department our main reason for leasing a Nissan as opposed to other cars was the relatively high mpg posted on the sticker. We were told that we would be very pleased with the car because the mpg runs high and that it is even better than with the older cars because of the newer engine. Even the mechanicals are spotty -- certainly weak compared to those on our other cars.

The Nissan dealership proceeded to request a warranty extension based on the circumstances. I was called and asked if I owned any other Nissans, the models, etc., to which my answer was no, this is the only Nissan that I own. A couple of days later Nissan called me to inform me that my request was denied because my vehicle was out of warranty in a general corporate explanation. This was clearly reviewed by management and a determination was made that I was not eligible for the warranty extension based on the fact that this was my only Nissan vehicle. Well, perfect, as I mentioned I loved Nissan vehicles, but I will not be purchasing another vehicle from the company again based on this experience - great irony on that end. Fast forward a month or so - the battery has continued to deplete. There is now a bad battery light on. I barely get 30 miles on a full charge.

So, what about the Trip Interruption BENEFIT that they "generously" offered us, even though it exceeded the tow, gas, food we asked for? No courtesy for saying they had ordered our tow truck that never came in subzero weather (I had to call one myself after waiting for 3 hrs), or for the fatigue of making an extra 14 hr. drive made longer by blizzard conditions, or the inconvenience that we had reported this transmission problem for about a year and the local dealer told us: nothing was wrong, you may need a battery, and asked US what the check AT dash message was, so this breakdown was preventable! NO talking with them-they won't even let both of us be on the call with them-"only speak to 1 person." NISSAN SUCKS.

Original Review: Jan. 29, 2025

I, as well as my dad, have always been a Nissan family and have never had any trouble with any of our vehicles. However, I just bought a brand new 2023 Rogue SV in November of 2022 and had it only a year when there was an issue with my front crashing sensor where it constantly was coming up that there was a malfunction. I was told by our local dealership that if the light was flashing that it was just an object on the front windshield and that I did not need to worry. So I continued to ignore it until the light came on and was solid and did not go off. I took it back to the dealership to get fixed and they fixed it since it was under warranty by replacing the old sensor and putting in a new one. I am now at around 40,000 miles for my mileage which is just a bit over the warranty and the same exact issue was occurring so I take it back up and they tell me the sensor is faulty again (less than a year later).

It is not under warranty so I would have to pay at least $1,800 without tax. I questioned them on having it fixed before so they looked back and noticed they replaced it once already, so I was told I could contact Consumer Affairs about it. I contact them and received my case number and thought maybe I would get something from them. The woman working on my case called each time during the time I specifically stated NOT to call and so I was not able to speak to anyone because when you call back you can leave a voice message, but you will NOT get a call back from them. I waited until the next business day which was when I was told they would call and I made sure to tell them to note that I could not take calls until 1PM. The woman calls at 12:40PM. THIS IS NOT THE TIME I SAID I COULD ANSWER!!! Luckily I was by my phone and answered.

My car had been at the dealership for over a week at this point and they had my case for over a week to look at as well. The dealership sent over all info about my case to Nissan Affairs and the woman tells me that they are still "reviewing" my case and that I would not get another call until the following Monday (which was 5 days away!!!). I asked to speak to someone higher up which she would not let me do and if I have to, I will get an attorney and sue for not telling me any details about the case when asked or allowing me to speak to a person higher up. They have NO business telling me I cannot speak to someone else higher up, especially if they are NOT the CEO of the company!!!

I was trying my best to be nice about the situation, but considering she could not tell me ONE thing about what was going on with the case, I feel as customers we should get some sort of heads-up on what is going on. Her name was Hannah so if anyone ever gets a case manager named Hannah...GOOD LUCK! She is not friendly what-so-ever and could not answer basic questions and kept avoiding all questions I did have. I will be sure to NEVER buy a Nissan or recommend one to anyone else from here on out. I will also be sure to bash Nissan on social media as much as I can for people to wake up and see this company just needs to either go out of business all together, or help their damn customers out, especially loyal customers!

Rewind to last week, the wife took it in to the dealer to get it checked out. 15 minutes later they came out to say that yes the assembly would need to be replaced that it would cost money plus this diagnostic fee. Back and forth with the service manager and she was able to get the diagnostic fee down to half price, then (I really do appreciate them washing the car every time it goes in for service), they washed it yet it was -27, and by the time she went out to the car, she couldn't open the door easily....now that would be common sense. Nonetheless, I appreciated them washing it.

On top of the discussion with the service manager, he offered to call a wreckers to get a price (she said sure), came back 2 minutes later to say yes the assembly is actually more expensive....wow! Soooo....I get home from work, she is at the table and thought 'oh boy' because she is usually never sitting there, then proceeds to say....'wanna hear the bad news?'. She showed me the invoices and estimates and they quoted her a whopping $3000 for the whole assembly.... THREE THOUSAND! During her conversation with the manager, they discussed the warranty and says it is not covered....like WHAT???? So I texted the salesman I bought it from because at the time he seemed desperate to get the sale, and it was during Covid and prices of things were going up, so after 3 hrs, I thought what the hell, I never had a Nissan but knew Muranos were a great vehicle.

I asked him to look into more detail, then my next text right after the first one, I texted him that further action will be taken. A few minutes later, I got a call from the service mananger, conferencing my sales guy that they would look into it in more detail, then hung up. Five minutes later, he called again and confirmed my disgust that the assembly is actually not covered, but proceeded to say that he wants to look after us saying that we are really great customers (I bet everyone's heard that lol) and want to make sure you are happy and that they will touch base in the near future. It's been a week and still nothing, but I am okay with that, because I would actually think they are looking into it (probably naive there).

My little threat is indirectly not to the salesman, but that I plan on getting rid of the car and letting the 2 people I sent to that dealer to purchase their cars to think about their car's future and to look into the warranty in detail. I bought this car for the wife and I drive a close-to 300,000km 2014 Dodge Journey and have done a lot of work myself using forums and YouTube, have added custom lighting (full LED, undercar lighting, bush lights behind the grill), no warranty, parts are decent priced, but recently before the Nissan issue I was going to get a newer car for me, but think I will keep it because of this recent warranty experience.

Back to the wreckers....the Kenny-U-Pull wreckers in Ontario do not have 3rd gen Muranos anywhere in all its locations (when I checked last week) and probably would not find one anywhere, but the general internet goes from mid $400 to $800....I'd hate to ask how much the bulb is lol. P.S. - I texted my buddy on this as it kept sinking deeper and deeper into me of anger, so he went to his dealer in Toronto for his 2025 VW Atlas and confirmed his has full complete coverage and that they told my buddy to tell me that they should honour it with it being under factory warranty (and a good extended coverage). Has anyone else had 'warranty-does-not-cover-it' issues, let alone issues with the headlamp assembly? Seriously Nissan, is this why this merger thing with Honda is happening?

My car has had radio and camera issues from 17,000 miles and under warranty. Every time they said it was a software update and the problem was never fixed. Now it's been to the dealership more than 5 times for the same issue and according to Michigan law it should be eligible for a buyback but is getting refused. My next step is contacting a lawyer. Do not buy a Nissan. It will be the worst decision of your life!!! So unhappy because I thought I was getting a good vehicle but was severely let down and Nissan refused to make it right.

Nissan refused any assistance despite these circumstances:

CONFLICT WITH INTENT OF SETTLEMENT. The legal action concerning defective CVTs in the 2013-2016 Nissan Altimas and resulting settlement acknowledged a serious mechanical problem and owner concern. The vehicle was purchased certified pre-owned from a dealership in 2019 with 26,059 miles at purchase and one previous owner. Mileage at failure was approximately 67,000. The car has been carefully maintained and driven lightly by both owners, yet the CVT failed within one of the settlement parameters: mileage. From a consumer standpoint, Nissan's decision is in conflict with the intent of the settlement: to address a serious known mechanical problem and owner concerns.

SAFETY CONCERNS FOR MECHANICAL FAILURE ON THE HIGHWAY. We were en route to the airport on the highway, Sunday evening, 12/29/2024, when the CVT failed. The safety of the driver and passengers was compromised, due to a major mechanical defect known by Nissan. Thankfully, no one was injured, but the risk was large on a highway truck route with many tractor-trailers.

CUSTOMER SERVICE/PUBLIC RELATIONS. The decision by Nissan appears to lack an understanding of customer service/public relations. Having spent a lifetime in customer-facing positions with an emphasis on customer service and good public relations, Nissan's decision is astounding. The underlying business principle is to listen to concerns and work toward customer satisfaction and return business. I am a first-time Nissan owner who bought a certified pre-owned vehicle in good faith and maintained it responsibly. I requested reasonable consideration of a known mechanical defect under the mileage provision of a legal settlement for the known defect. Nissan's decision not to provide any assistance is the reason why I will never buy another Nissan product and join the thousands of others on this site who do not recommend them.

Most recently I was insulted by the assistant manager when he told me that, "yes", he agreed 100% with me, that he had been providing me with poor customer service for 10 years. So he would not ask one of his staff to fix a flat tire I had brought in. Rather than this insulting response I would have gone away satisfied if he had offered me the number to Nissan Roadside Assistance, which I had myself forgotten about at the time. Instead, he said getting me help is “not how things are done here” and told me to make an appointment next week.

I emailed the incident to all three managers who had helped me in the past with my complaints of what I thought were poor service and customer focus when I purchased our Rogue. That was resolved to the best of their ability, but not mine. However, I emailed them all about my recent complaint and asked for one of them to contact me. It has been a week, and no one has contacted me. In closing, I did get help when I went back and explained my situation to the Service Manager, who put me over to Infinity Service, who fixed the tire as soon as they could. And in fairness there have been a few times of experiencing what I considered the highest quality of service and customer focus, and I left Nissan a completely satisfied customer. But on average my experience with Downtown Nissan on customer touchpoints has simply been okay.

This last incident is one of several I have experienced over the past 10 years that leaves me distrustful of the assistant manager, and unsatisfied with management’s actions. I would appreciate that some corrective actions be taken so I can at least feel comfortable every time I have to communicate with Nissan employees.

Terry **

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I filed a case for Nissan to cover the differential and axel that happened because of them and "wonderful" Richard ** told me that no "goodwill" could be offered to me because I did not regularly get my maintenance done with them. Mind you, maintenance had nothing to do with a differential giving out. This was due to them giving me the wrong spare. Also, I had my last three oil changes done by them in 2023 so I was confused by that statement. They wouldn't even offer me a discount of any grace to what happened to my car BECAUSE OF THEM. Richard was beyond rude and did not care about what I was going through at all. I explained to him how detrimental this cost would be on my life moving forward and he had no sympathy what-so-ever.

I almost brought my car to another shop before deciding with Nissan because they were WAY cheaper, nicer, and offered me a 10% teacher discount. I still went with Nissan hoping they would be kind and help me out when this was fully avoidable. Nissan left a horrible taste in my mouth and I will never be purchasing a vehicle from them again.

When the battery in my vehicle completely failed in September 2024, I brought it to Tim Dahle Nissan before the warranty expired. Cody K. checked in the vehicle, but the dealership failed to document the required evidence for a warranty claim. As a result, Deeraj from Nissan corporate closed my case, citing missing documentation.

Determined to resolve the issue, I opened another case in October with Taylor at Nissan corporate. Taylor denied the claim, claiming it was related to the powertrain warranty—completely irrelevant to the battery issue. When I escalated to Taylor’s manager, Janisha, things went from bad to worse. Janisha outright refused to review the prior cases and repeatedly insisted that the claim was opened after the warranty period expired, despite overwhelming evidence to the contrary.

Nissan corporate demonstrated shocking incompetence and unwillingness to resolve this issue. Instead of addressing a legitimate claim, they deflected blame, refused to engage with their own case history, and failed to hold the dealership accountable for their mishandling of the initial warranty process. Tim Dahle Nissan and Nissan corporate together wasted months of my time, failed to resolve the issue, and refused to take responsibility. As a customer, I felt neglected, dismissed, and misled at every turn. Nissan corporate, you failed to live up to your responsibilities. I would strongly caution anyone against relying on your warranty coverage or customer service. My experience has been a nightmare of empty promises, poor communication, and outright neglect.

In addition, what makes it more difficult to enter a new lease, is the fact that during the pandemic, Nissan offered relief for 2 months. The amount had to be paid at the end of the lease, which I did. This was for my previous vehicle. I was assured that it wouldn’t affect my credit and I have it on recording. Since 2020, I have had incorrect negative reporting to the bureaus, which affected my credit. It also caused me to pay more on my current lease. In addition, to now lease with Nissan, the monthly payments are much higher.

I am truly exhausted from the whole experience and my health continues to decline. With my conditions, I can’t afford any unnecessary stress. It’s hard to understand why Nissan wouldn’t even just extend the lease for the normal term of 36 months. At the time of leasing the current vehicle, they only allowed a 18 month lease during the pandemic. I need all the negative false reporting of missed payments to be removed from my credit reports, as it is affecting my well being.

I decided to go to college to become a veterinary technician and college was about 30 miles for me to drive back and forth every day. I was going to have to trade my vehicle in for something with better gas mileage. I ended up switching vehicles with my sister for both of our convenience. Once I graduated and was in the field for a while, I purchased a Nissan Armada Platinum and boy was I in heaven! It had everything I wanted in a vehicle! I could fit all of my dogs and my children in one vehicle comfortably. I only lived 2 minutes from my work. I never thought I’d part with it. I ended up putting an offer on a piece of property that was in the school district I had been transporting my children to for 3 years to have a better, smaller school with more focus on ADHD.

The offer was accepted but that meant I was 30 minutes from my job, instead of 2. I kept the Armada for as long as I could but I eventually had to trade it off because of the soaring gas prices. I was devastated to say the least. For the first time in my life, I purchased a brand new vehicle this year. I’m now 40 years old. I chose the Nissan Rogue for many reasons. Main reasons being the mpg and the safety features. The fact that it’s a stunning vehicle to look at was just a perk. I hadn’t had my Nissan Rogue for 6 weeks when a herd of deer came up over the heavily fogged hillside in the middle of a turn at 6:15 in the morning. Although the impact was with three deer, it didn’t look so bad. I took it to the first body shop that I could get to. They didn’t look at it or test drive it. They said they’d schedule me out 2 months. That was the soonest they could do.

I then drove to a Nissan dealership. A man listened to my concerns and then got in the vehicle with me to test drive. He stopped me before we left the parking lot and said it wasn’t safe to drive. He wouldn’t let his wife ride in it. I left my vehicle there that day and didn’t see it again for 2 months. I had recently switched from Progressive to State Farm and unfortunately missed the fact that they didn’t include rental insurance. I was feeling defeated. Luckily my parents have a truck they don’t use much so they offered it to me while my Rogue was in the shop. During this time I was having gastrointestinal issues so I was scheduled for a colonoscopy. I received the news the following week that they found Neuroendocrine Tumors in my colon. I then needed to have an MRI, PET Scan, bloodwork, see an oncologist, etc.

While dealing with finding out about the “C” word, I’m desperately trying to find out when I’ll be getting my vehicle back. I was driving 50 minutes to Morgantown, WV for all of my testing and doctors visits. At this point, I don’t have the money for my car payment because of how much money I’m spending in gas. The cost of filling up that truck for my 30 minute drives two times a day, 5 days a week for work for 2 months, plus traveling for all of my medical needs depleted my bank account. Not to mention still needing to use the truck for grocery shopping and my children, etc. Again, my parents had to come to the rescue. They sold a saxophone that my mother had in the family for over 50 years to help me come up with the money.

I was informed by Premier Nissan that I should contact Nissan Consumer Affairs. I began speaking with a specialist regularly, who was very sweet, professional, and helpful. She tells me she will be handling my case and seeing what charity they could provide to me. She was ready and willing to help, but couldn’t yet because the dealership had made mistakes with my vehicle. The dealership was supposed to inform me when my parts arrived because they had been on back order for well over a month. Instead, the specialist called and told me that the parts were delivered on Friday but dealership didn’t return my messages until Tuesday.

My father went to check on my vehicle and was given an update by a worker. He said they needed to submit another supplemental claim because they found more wrong. They did this 5 times I believe (supplemental claims). On the last claim, it was less than $150 and they weren’t going to order the parts until they received approval. At this point the bill is already over $8k that was approved by State Farm. Was it really necessary to hold my vehicle up for ordering parts because of $150? I didn’t think so. So, I called and argued that the parts should be ordered without approval from insurance considering it wasn’t even $200. Management agreed and approved them to order parts. My father worked in a dealership for 40 years. He knows the good and bad, right and wrong. So he was beside me through this entire ordeal.

The day that I was scheduled to pick my vehicle up, I was called by a worker maybe an hour before I was supposed to be there and she informed me that the vehicle would not be ready as they were waiting on ordered parts. I’m dumbfounded and extremely irritated at this point. 20 minutes later she calls back apologizing saying that the communication between her and the body man working on my vehicle got crossed. The vehicle would in fact be ready.

So I show up with my father and he starts checking out the work on the vehicle and asking questions. They left the grill that came off the vehicle during the accident on the backseat for 2 months which left permanent indentions. They also had overspray on my driver door area that was not the same color. There was also paint on the inside of the door leather. They said they would make it right but it would have to be another day. Everyone was leaving for the day. They told me to allow the seats to return to normal and call them in a week with an update. I called a week later. No change in seats. They said they needed to arrange something with upholstery specialist.

I call back the following week and I’m told one employee is on vacation. I call back the following week and I’m told another employee was on vacation. I’m told that they need approval from management to contact the upholstery specialist. I’m confused… because… why are we waiting three weeks before asking for approval when they told me this was what needed done weeks ago? They call back the next week and tell me to bring my vehicle back so they can see the seats. My boyfriend took it to them because I couldn’t afford to miss anymore work. This was the dealerships error and they should not be inconveniencing me to fix it. They have a courtesy van. They use it all the time. I had my boyfriend tell them I couldn’t miss work. They would need to have someone come get it and take it to the dealership. When it was done they needed to bring it back.

They never bothered to contact me again. Not until yesterday. I will not go back to them. All I can say is, thank God I never had body work needed on any of my other Niassan’s or I would’ve never bought another one. My first brand new vehicle that I’ll be paying $810 a month for will always have these indentations bc I refuse to deal with those people ever again.

I would’ve much preferred to have the dealership I purchased the vehicle from fix my it but apparently they don’t have a body shop. They were supposed to be making me a deal, but $50k on a 2023 Nissan Rogue is not what I would call a deal. Had they given me a reasonable trade, I wouldn’t have been stuck w so much negative equity. They made it look like it was worse than it was, moved numbers around and made it look like I bought the car for less, but in reality all they did was lower my trade in value which left me with more negative equity.

The sales guy who was supposed to be taking care of me was doing so second hand thru a guy in the office because he had just gotten out of the hospital. In the middle of me negotiating, I lost contact with him. He stopped responding. I’ve purchased a vehicle from him before and trusted him. He had previously told me to trust the boy and he would make sure I got the best deal possible. So, I did. What a mistake. Anyway…

I was contacted two days ago by a different regional specialist at Nissan, to tell me that no one is going to do anything for me. He did not care in any way how the hold-up of the back ordered part drastically affected my life, health and financial status. Unbelievable. I can say confidently, purchasing this vehicle was the biggest mistake of my adult life. If I’m ever in a similar situation again with this vehicle, I will likely lose everything I have bc I’ll have to wait months for parts. If it weren’t for my parents, I wouldn’t even be able to feed my children and animals right now because I’m still trying to recover from the financial blow of not having my vehicle for 2 months. Just to clarify, I do have rental insurance now, but even if I had, it would’ve never covered 2 months of a rental car.

I will never purchase another Nissan and I can’t wait to get rid of this one. You have forever lost me as a ”purchaser”. For the love of God, no one even bothered to offer the MyNissan app extended to me since I couldn’t use it for 2 months! What a joke! Literally, nothing was done or offered to try to make this right. As a billion dollar company, y’all should be ashamed of yourselves….

Just Another “Nissan Purchaser”

I asked how and they said because I never got my oil changed. The thing is my cousin is a certified me by and he has always changed my oil in my whole 20 plus years of owning a car and I have ever had a problem with the engine until now. They told me to provide receipts and they will pay. I gave them receipts and instead of them covering the whole thing because again, my car is under warranty, they only covered 80% so I was responsible for 3200.00. On top of that, I had to pay for my own rental and they refuse to reimburse when again they did before. Altogether I had to foot over 4000 to fix my car and all they can tell me is at least it’s better than the original 17,000. I will never purchase another Nissan ever again.