Nissan Reviews

Original Review: Feb. 24, 2025

Horrible experience with the Nissan Rogue and Nissan customer service! Began a new lease on a new Nissan Rogue 2024 on or about 11/30/24. Noticed the very low mpg and mechanical issues. Contacted the dealer very shortly after then, had the car in for service about a week or two after getting the vehicle and have had it in twice. We even left overnight so the service department could do everything possible to identify the problem and address it. Even though the dealer's service dept could not do anything and found that the mpg when they drove it on local streets (not even city!) under the best of conditions (low traffic, etc) is JUST 18 mpg versus the 28 CITY on the sticker, Nissan will NOT take back the vehicle, provide monetary compensation, exchange the vehicle or do anything else to help us. WE'RE STUCK WITH WHAT REPRESENTATIVE(S) FROM THE DEALER CALLED A LEMON AND WE CONSIDER TO BE A LEMON.

Note that we told the sales department our main reason for leasing a Nissan as opposed to other cars was the relatively high mpg posted on the sticker. We were told that we would be very pleased with the car because the mpg runs high and that it is even better than with the older cars because of the newer engine. Even the mechanicals are spotty -- certainly weak compared to those on our other cars.

The Nissan dealership proceeded to request a warranty extension based on the circumstances. I was called and asked if I owned any other Nissans, the models, etc., to which my answer was no, this is the only Nissan that I own. A couple of days later Nissan called me to inform me that my request was denied because my vehicle was out of warranty in a general corporate explanation. This was clearly reviewed by management and a determination was made that I was not eligible for the warranty extension based on the fact that this was my only Nissan vehicle. Well, perfect, as I mentioned I loved Nissan vehicles, but I will not be purchasing another vehicle from the company again based on this experience - great irony on that end. Fast forward a month or so - the battery has continued to deplete. There is now a bad battery light on. I barely get 30 miles on a full charge.

So, what about the Trip Interruption BENEFIT that they "generously" offered us, even though it exceeded the tow, gas, food we asked for? No courtesy for saying they had ordered our tow truck that never came in subzero weather (I had to call one myself after waiting for 3 hrs), or for the fatigue of making an extra 14 hr. drive made longer by blizzard conditions, or the inconvenience that we had reported this transmission problem for about a year and the local dealer told us: nothing was wrong, you may need a battery, and asked US what the check AT dash message was, so this breakdown was preventable! NO talking with them-they won't even let both of us be on the call with them-"only speak to 1 person." NISSAN SUCKS.

Original Review: Jan. 29, 2025

I, as well as my dad, have always been a Nissan family and have never had any trouble with any of our vehicles. However, I just bought a brand new 2023 Rogue SV in November of 2022 and had it only a year when there was an issue with my front crashing sensor where it constantly was coming up that there was a malfunction. I was told by our local dealership that if the light was flashing that it was just an object on the front windshield and that I did not need to worry. So I continued to ignore it until the light came on and was solid and did not go off. I took it back to the dealership to get fixed and they fixed it since it was under warranty by replacing the old sensor and putting in a new one. I am now at around 40,000 miles for my mileage which is just a bit over the warranty and the same exact issue was occurring so I take it back up and they tell me the sensor is faulty again (less than a year later).

It is not under warranty so I would have to pay at least $1,800 without tax. I questioned them on having it fixed before so they looked back and noticed they replaced it once already, so I was told I could contact Consumer Affairs about it. I contact them and received my case number and thought maybe I would get something from them. The woman working on my case called each time during the time I specifically stated NOT to call and so I was not able to speak to anyone because when you call back you can leave a voice message, but you will NOT get a call back from them. I waited until the next business day which was when I was told they would call and I made sure to tell them to note that I could not take calls until 1PM. The woman calls at 12:40PM. THIS IS NOT THE TIME I SAID I COULD ANSWER!!! Luckily I was by my phone and answered.

My car had been at the dealership for over a week at this point and they had my case for over a week to look at as well. The dealership sent over all info about my case to Nissan Affairs and the woman tells me that they are still "reviewing" my case and that I would not get another call until the following Monday (which was 5 days away!!!). I asked to speak to someone higher up which she would not let me do and if I have to, I will get an attorney and sue for not telling me any details about the case when asked or allowing me to speak to a person higher up. They have NO business telling me I cannot speak to someone else higher up, especially if they are NOT the CEO of the company!!!

I was trying my best to be nice about the situation, but considering she could not tell me ONE thing about what was going on with the case, I feel as customers we should get some sort of heads-up on what is going on. Her name was Hannah so if anyone ever gets a case manager named Hannah...GOOD LUCK! She is not friendly what-so-ever and could not answer basic questions and kept avoiding all questions I did have. I will be sure to NEVER buy a Nissan or recommend one to anyone else from here on out. I will also be sure to bash Nissan on social media as much as I can for people to wake up and see this company just needs to either go out of business all together, or help their damn customers out, especially loyal customers!

Rewind to last week, the wife took it in to the dealer to get it checked out. 15 minutes later they came out to say that yes the assembly would need to be replaced that it would cost money plus this diagnostic fee. Back and forth with the service manager and she was able to get the diagnostic fee down to half price, then (I really do appreciate them washing the car every time it goes in for service), they washed it yet it was -27, and by the time she went out to the car, she couldn't open the door easily....now that would be common sense. Nonetheless, I appreciated them washing it.

On top of the discussion with the service manager, he offered to call a wreckers to get a price (she said sure), came back 2 minutes later to say yes the assembly is actually more expensive....wow! Soooo....I get home from work, she is at the table and thought 'oh boy' because she is usually never sitting there, then proceeds to say....'wanna hear the bad news?'. She showed me the invoices and estimates and they quoted her a whopping $3000 for the whole assembly.... THREE THOUSAND! During her conversation with the manager, they discussed the warranty and says it is not covered....like WHAT???? So I texted the salesman I bought it from because at the time he seemed desperate to get the sale, and it was during Covid and prices of things were going up, so after 3 hrs, I thought what the hell, I never had a Nissan but knew Muranos were a great vehicle.

I asked him to look into more detail, then my next text right after the first one, I texted him that further action will be taken. A few minutes later, I got a call from the service mananger, conferencing my sales guy that they would look into it in more detail, then hung up. Five minutes later, he called again and confirmed my disgust that the assembly is actually not covered, but proceeded to say that he wants to look after us saying that we are really great customers (I bet everyone's heard that lol) and want to make sure you are happy and that they will touch base in the near future. It's been a week and still nothing, but I am okay with that, because I would actually think they are looking into it (probably naive there).

My little threat is indirectly not to the salesman, but that I plan on getting rid of the car and letting the 2 people I sent to that dealer to purchase their cars to think about their car's future and to look into the warranty in detail. I bought this car for the wife and I drive a close-to 300,000km 2014 Dodge Journey and have done a lot of work myself using forums and YouTube, have added custom lighting (full LED, undercar lighting, bush lights behind the grill), no warranty, parts are decent priced, but recently before the Nissan issue I was going to get a newer car for me, but think I will keep it because of this recent warranty experience.

Back to the wreckers....the Kenny-U-Pull wreckers in Ontario do not have 3rd gen Muranos anywhere in all its locations (when I checked last week) and probably would not find one anywhere, but the general internet goes from mid $400 to $800....I'd hate to ask how much the bulb is lol. P.S. - I texted my buddy on this as it kept sinking deeper and deeper into me of anger, so he went to his dealer in Toronto for his 2025 VW Atlas and confirmed his has full complete coverage and that they told my buddy to tell me that they should honour it with it being under factory warranty (and a good extended coverage). Has anyone else had 'warranty-does-not-cover-it' issues, let alone issues with the headlamp assembly? Seriously Nissan, is this why this merger thing with Honda is happening?

My car has had radio and camera issues from 17,000 miles and under warranty. Every time they said it was a software update and the problem was never fixed. Now it's been to the dealership more than 5 times for the same issue and according to Michigan law it should be eligible for a buyback but is getting refused. My next step is contacting a lawyer. Do not buy a Nissan. It will be the worst decision of your life!!! So unhappy because I thought I was getting a good vehicle but was severely let down and Nissan refused to make it right.

Nissan refused any assistance despite these circumstances:

CONFLICT WITH INTENT OF SETTLEMENT. The legal action concerning defective CVTs in the 2013-2016 Nissan Altimas and resulting settlement acknowledged a serious mechanical problem and owner concern. The vehicle was purchased certified pre-owned from a dealership in 2019 with 26,059 miles at purchase and one previous owner. Mileage at failure was approximately 67,000. The car has been carefully maintained and driven lightly by both owners, yet the CVT failed within one of the settlement parameters: mileage. From a consumer standpoint, Nissan's decision is in conflict with the intent of the settlement: to address a serious known mechanical problem and owner concerns.

SAFETY CONCERNS FOR MECHANICAL FAILURE ON THE HIGHWAY. We were en route to the airport on the highway, Sunday evening, 12/29/2024, when the CVT failed. The safety of the driver and passengers was compromised, due to a major mechanical defect known by Nissan. Thankfully, no one was injured, but the risk was large on a highway truck route with many tractor-trailers.

CUSTOMER SERVICE/PUBLIC RELATIONS. The decision by Nissan appears to lack an understanding of customer service/public relations. Having spent a lifetime in customer-facing positions with an emphasis on customer service and good public relations, Nissan's decision is astounding. The underlying business principle is to listen to concerns and work toward customer satisfaction and return business. I am a first-time Nissan owner who bought a certified pre-owned vehicle in good faith and maintained it responsibly. I requested reasonable consideration of a known mechanical defect under the mileage provision of a legal settlement for the known defect. Nissan's decision not to provide any assistance is the reason why I will never buy another Nissan product and join the thousands of others on this site who do not recommend them.

Most recently I was insulted by the assistant manager when he told me that, "yes", he agreed 100% with me, that he had been providing me with poor customer service for 10 years. So he would not ask one of his staff to fix a flat tire I had brought in. Rather than this insulting response I would have gone away satisfied if he had offered me the number to Nissan Roadside Assistance, which I had myself forgotten about at the time. Instead, he said getting me help is “not how things are done here” and told me to make an appointment next week.

I emailed the incident to all three managers who had helped me in the past with my complaints of what I thought were poor service and customer focus when I purchased our Rogue. That was resolved to the best of their ability, but not mine. However, I emailed them all about my recent complaint and asked for one of them to contact me. It has been a week, and no one has contacted me. In closing, I did get help when I went back and explained my situation to the Service Manager, who put me over to Infinity Service, who fixed the tire as soon as they could. And in fairness there have been a few times of experiencing what I considered the highest quality of service and customer focus, and I left Nissan a completely satisfied customer. But on average my experience with Downtown Nissan on customer touchpoints has simply been okay.

This last incident is one of several I have experienced over the past 10 years that leaves me distrustful of the assistant manager, and unsatisfied with management’s actions. I would appreciate that some corrective actions be taken so I can at least feel comfortable every time I have to communicate with Nissan employees.

Terry **

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I filed a case for Nissan to cover the differential and axel that happened because of them and "wonderful" Richard ** told me that no "goodwill" could be offered to me because I did not regularly get my maintenance done with them. Mind you, maintenance had nothing to do with a differential giving out. This was due to them giving me the wrong spare. Also, I had my last three oil changes done by them in 2023 so I was confused by that statement. They wouldn't even offer me a discount of any grace to what happened to my car BECAUSE OF THEM. Richard was beyond rude and did not care about what I was going through at all. I explained to him how detrimental this cost would be on my life moving forward and he had no sympathy what-so-ever.

I almost brought my car to another shop before deciding with Nissan because they were WAY cheaper, nicer, and offered me a 10% teacher discount. I still went with Nissan hoping they would be kind and help me out when this was fully avoidable. Nissan left a horrible taste in my mouth and I will never be purchasing a vehicle from them again.

When the battery in my vehicle completely failed in September 2024, I brought it to Tim Dahle Nissan before the warranty expired. Cody K. checked in the vehicle, but the dealership failed to document the required evidence for a warranty claim. As a result, Deeraj from Nissan corporate closed my case, citing missing documentation.

Determined to resolve the issue, I opened another case in October with Taylor at Nissan corporate. Taylor denied the claim, claiming it was related to the powertrain warranty—completely irrelevant to the battery issue. When I escalated to Taylor’s manager, Janisha, things went from bad to worse. Janisha outright refused to review the prior cases and repeatedly insisted that the claim was opened after the warranty period expired, despite overwhelming evidence to the contrary.

Nissan corporate demonstrated shocking incompetence and unwillingness to resolve this issue. Instead of addressing a legitimate claim, they deflected blame, refused to engage with their own case history, and failed to hold the dealership accountable for their mishandling of the initial warranty process. Tim Dahle Nissan and Nissan corporate together wasted months of my time, failed to resolve the issue, and refused to take responsibility. As a customer, I felt neglected, dismissed, and misled at every turn. Nissan corporate, you failed to live up to your responsibilities. I would strongly caution anyone against relying on your warranty coverage or customer service. My experience has been a nightmare of empty promises, poor communication, and outright neglect.

In addition, what makes it more difficult to enter a new lease, is the fact that during the pandemic, Nissan offered relief for 2 months. The amount had to be paid at the end of the lease, which I did. This was for my previous vehicle. I was assured that it wouldn’t affect my credit and I have it on recording. Since 2020, I have had incorrect negative reporting to the bureaus, which affected my credit. It also caused me to pay more on my current lease. In addition, to now lease with Nissan, the monthly payments are much higher.

I am truly exhausted from the whole experience and my health continues to decline. With my conditions, I can’t afford any unnecessary stress. It’s hard to understand why Nissan wouldn’t even just extend the lease for the normal term of 36 months. At the time of leasing the current vehicle, they only allowed a 18 month lease during the pandemic. I need all the negative false reporting of missed payments to be removed from my credit reports, as it is affecting my well being.

I decided to go to college to become a veterinary technician and college was about 30 miles for me to drive back and forth every day. I was going to have to trade my vehicle in for something with better gas mileage. I ended up switching vehicles with my sister for both of our convenience. Once I graduated and was in the field for a while, I purchased a Nissan Armada Platinum and boy was I in heaven! It had everything I wanted in a vehicle! I could fit all of my dogs and my children in one vehicle comfortably. I only lived 2 minutes from my work. I never thought I’d part with it. I ended up putting an offer on a piece of property that was in the school district I had been transporting my children to for 3 years to have a better, smaller school with more focus on ADHD.

The offer was accepted but that meant I was 30 minutes from my job, instead of 2. I kept the Armada for as long as I could but I eventually had to trade it off because of the soaring gas prices. I was devastated to say the least. For the first time in my life, I purchased a brand new vehicle this year. I’m now 40 years old. I chose the Nissan Rogue for many reasons. Main reasons being the mpg and the safety features. The fact that it’s a stunning vehicle to look at was just a perk. I hadn’t had my Nissan Rogue for 6 weeks when a herd of deer came up over the heavily fogged hillside in the middle of a turn at 6:15 in the morning. Although the impact was with three deer, it didn’t look so bad. I took it to the first body shop that I could get to. They didn’t look at it or test drive it. They said they’d schedule me out 2 months. That was the soonest they could do.

I then drove to a Nissan dealership. A man listened to my concerns and then got in the vehicle with me to test drive. He stopped me before we left the parking lot and said it wasn’t safe to drive. He wouldn’t let his wife ride in it. I left my vehicle there that day and didn’t see it again for 2 months. I had recently switched from Progressive to State Farm and unfortunately missed the fact that they didn’t include rental insurance. I was feeling defeated. Luckily my parents have a truck they don’t use much so they offered it to me while my Rogue was in the shop. During this time I was having gastrointestinal issues so I was scheduled for a colonoscopy. I received the news the following week that they found Neuroendocrine Tumors in my colon. I then needed to have an MRI, PET Scan, bloodwork, see an oncologist, etc.

While dealing with finding out about the “C” word, I’m desperately trying to find out when I’ll be getting my vehicle back. I was driving 50 minutes to Morgantown, WV for all of my testing and doctors visits. At this point, I don’t have the money for my car payment because of how much money I’m spending in gas. The cost of filling up that truck for my 30 minute drives two times a day, 5 days a week for work for 2 months, plus traveling for all of my medical needs depleted my bank account. Not to mention still needing to use the truck for grocery shopping and my children, etc. Again, my parents had to come to the rescue. They sold a saxophone that my mother had in the family for over 50 years to help me come up with the money.

I was informed by Premier Nissan that I should contact Nissan Consumer Affairs. I began speaking with a specialist regularly, who was very sweet, professional, and helpful. She tells me she will be handling my case and seeing what charity they could provide to me. She was ready and willing to help, but couldn’t yet because the dealership had made mistakes with my vehicle. The dealership was supposed to inform me when my parts arrived because they had been on back order for well over a month. Instead, the specialist called and told me that the parts were delivered on Friday but dealership didn’t return my messages until Tuesday.

My father went to check on my vehicle and was given an update by a worker. He said they needed to submit another supplemental claim because they found more wrong. They did this 5 times I believe (supplemental claims). On the last claim, it was less than $150 and they weren’t going to order the parts until they received approval. At this point the bill is already over $8k that was approved by State Farm. Was it really necessary to hold my vehicle up for ordering parts because of $150? I didn’t think so. So, I called and argued that the parts should be ordered without approval from insurance considering it wasn’t even $200. Management agreed and approved them to order parts. My father worked in a dealership for 40 years. He knows the good and bad, right and wrong. So he was beside me through this entire ordeal.

The day that I was scheduled to pick my vehicle up, I was called by a worker maybe an hour before I was supposed to be there and she informed me that the vehicle would not be ready as they were waiting on ordered parts. I’m dumbfounded and extremely irritated at this point. 20 minutes later she calls back apologizing saying that the communication between her and the body man working on my vehicle got crossed. The vehicle would in fact be ready.

So I show up with my father and he starts checking out the work on the vehicle and asking questions. They left the grill that came off the vehicle during the accident on the backseat for 2 months which left permanent indentions. They also had overspray on my driver door area that was not the same color. There was also paint on the inside of the door leather. They said they would make it right but it would have to be another day. Everyone was leaving for the day. They told me to allow the seats to return to normal and call them in a week with an update. I called a week later. No change in seats. They said they needed to arrange something with upholstery specialist.

I call back the following week and I’m told one employee is on vacation. I call back the following week and I’m told another employee was on vacation. I’m told that they need approval from management to contact the upholstery specialist. I’m confused… because… why are we waiting three weeks before asking for approval when they told me this was what needed done weeks ago? They call back the next week and tell me to bring my vehicle back so they can see the seats. My boyfriend took it to them because I couldn’t afford to miss anymore work. This was the dealerships error and they should not be inconveniencing me to fix it. They have a courtesy van. They use it all the time. I had my boyfriend tell them I couldn’t miss work. They would need to have someone come get it and take it to the dealership. When it was done they needed to bring it back.

They never bothered to contact me again. Not until yesterday. I will not go back to them. All I can say is, thank God I never had body work needed on any of my other Niassan’s or I would’ve never bought another one. My first brand new vehicle that I’ll be paying $810 a month for will always have these indentations bc I refuse to deal with those people ever again.

I would’ve much preferred to have the dealership I purchased the vehicle from fix my it but apparently they don’t have a body shop. They were supposed to be making me a deal, but $50k on a 2023 Nissan Rogue is not what I would call a deal. Had they given me a reasonable trade, I wouldn’t have been stuck w so much negative equity. They made it look like it was worse than it was, moved numbers around and made it look like I bought the car for less, but in reality all they did was lower my trade in value which left me with more negative equity.

The sales guy who was supposed to be taking care of me was doing so second hand thru a guy in the office because he had just gotten out of the hospital. In the middle of me negotiating, I lost contact with him. He stopped responding. I’ve purchased a vehicle from him before and trusted him. He had previously told me to trust the boy and he would make sure I got the best deal possible. So, I did. What a mistake. Anyway…

I was contacted two days ago by a different regional specialist at Nissan, to tell me that no one is going to do anything for me. He did not care in any way how the hold-up of the back ordered part drastically affected my life, health and financial status. Unbelievable. I can say confidently, purchasing this vehicle was the biggest mistake of my adult life. If I’m ever in a similar situation again with this vehicle, I will likely lose everything I have bc I’ll have to wait months for parts. If it weren’t for my parents, I wouldn’t even be able to feed my children and animals right now because I’m still trying to recover from the financial blow of not having my vehicle for 2 months. Just to clarify, I do have rental insurance now, but even if I had, it would’ve never covered 2 months of a rental car.

I will never purchase another Nissan and I can’t wait to get rid of this one. You have forever lost me as a ”purchaser”. For the love of God, no one even bothered to offer the MyNissan app extended to me since I couldn’t use it for 2 months! What a joke! Literally, nothing was done or offered to try to make this right. As a billion dollar company, y’all should be ashamed of yourselves….

Just Another “Nissan Purchaser”

I asked how and they said because I never got my oil changed. The thing is my cousin is a certified me by and he has always changed my oil in my whole 20 plus years of owning a car and I have ever had a problem with the engine until now. They told me to provide receipts and they will pay. I gave them receipts and instead of them covering the whole thing because again, my car is under warranty, they only covered 80% so I was responsible for 3200.00. On top of that, I had to pay for my own rental and they refuse to reimburse when again they did before. Altogether I had to foot over 4000 to fix my car and all they can tell me is at least it’s better than the original 17,000. I will never purchase another Nissan ever again.

n m11. We are now going to be stuck with the bill to tow our defective vehicle back to Florida, and still have to find a way to tow our trailer back to Florida, which will probably involve renting a truck, driving it to Florida, and then driving it back to New York or New Jersey because they don't do one-way rentals.

In our opinion they have done nothing either at the dealership where we bought it OR at the corporate level to address a problem caused by their defective manufacturing. Previously we would have recommended Nissan. Now we would avoid it like the plague. Photos are just a small example of the time and energy we have had to spend arranging transportation, since Nissan has been so slow and unresponsive. We have probably paid at least $6,000 just to move our camper to the next place. And we had to stay near the Northeast just because at first if they were going to replace it.

I started doing research as to why this happened. It’s two-sided. The good part was that it shut the engine down before it overheated. The bad part was that I did need a new part for the transmission per the Nissan Dealership. Good-bad there too. Though I had the extended warranty with Protective Asset Protection, I still had to pay the labor difference between what the Dealership charges and what the third-party would cover. That was a $400 difference which I discussed with the warranty company. They are in agreement with the Dealership on the amount of labor they would pay “per hour”. The difference is that “based on a national average”, they say the job would only take 9.7 hours X $150/hr. However, Nissan said it would take 12.3 to complete. The difference in time is where the $400 discrepancy comes in. Not sure how the warranty figures all that out, but that’s a scam in itself.

I spoke to someone at Nissan Consumer Affairs and all she could do was escalate. While talking, she sent a message to the two gentlemen working on my case (Richard ** & Mark **) and they told her to tell me to have the Dealership call one of them and they can help. Sounded very positive. I contacted the Dealership and asked them to call one of the gentlemen. They did and called me back with the great news. Protective asset Protection would give them credit for a whopping half hour of labor ($75.00)! That’s it. As someone who has worked on cars periodically, you never know what kind of issues you may run into. I will revisit this issue again.

The Nissan Dealership then said I needed an “engine cooler” which will eliminate this from happening again. The cost: $1500.00 and it NOT covered by the extended warranty. The engine overheating is a KNOWN issue yet Nissan is doing nothing about it. If it wasn’t for their KNOWN issue, I wouldn’t have to purchase the “engine cooler”. It’s time for a Class-action lawsuit!

I’ve spoken to Nissan Consumer Affairs customer service about my $1500 cost for the engine cooler. They did nothing but escalate it to a Supervisor who escalated it to the “Executive Team” and they all say the same thing: “The cars warranty is only to 60,000 miles” and there’s nothing they can do. Yes there is! How about standing behind a KNOWN issue with your vehicles (it happens to more than just the Rogue) and replace the engine cooler at no charge! Bottom line is I will NEVER purchase another Nissan vehicle based on them not standing behind their KNOWN issue. Make sure you think twice about purchasing a Nissan vehicle in the future as there may be a KNOWN problem down the road that they refuse to stand up to.

I first called Nissan’s Consumer Affairs July 6. It’s been 3 weeks of waiting on their “decision” while I drive with no A/C under 90 degrees summer heat. Sad with this experience because I used to like Nissan. Had a Rogue with no problem at all. This one, I have the infamous dashboard lighting up problems. Haven’t read about A/C problems so I guess I got a lemon. Getting a lemon for a car and not experiencing genuine concern to help a customer out - doesn’t exactly help the Nissan brand.

After researching Nissan CVT transmission problems, I reached out to Nissan customer affairs (case# **) and they offered to pay half of cost, which was a nice gesture, but I don’t feel its enough! It was a known issue by Nissan, I received no communication from Nissan or the dealership there was a lawsuit about the Nissan Transmissions failures. I’ve spent over $120K on vehicles with this brand in 8 yrs. You can guess how much more I will spend with this brand in the future, and how many people I will tell about my experience.

Very Dissatisfied Customer

My transmission initially crashed just shy of 75k miles in 2019 at the same time Nissan was the subject of a class-action lawsuit for allegedly selling cars with defective CVT transmissions. I believe this case settled in late 2019 or in 2020, after my incident. Because of the lawsuit they offered to fix (not replace) at a discount. I come to find out yesterday that the lawsuit settlement resulted in impacted parties receiving 100% reimbursement for their repairs, providing they were done at a Nissan dealership.

Fast forward to today, and here we are again. The model and year of this car should have lasted roughly another 40,000 miles (3.5-4 years, based on my average yearly mileage). I asked two straightforward questions:

1. Only a severely defective transmission would crash at 75k miles, unless it was in an MVC or not maintained (neither of which applies to me). Why did Nissan opt to try to fix it instead of replace it? He advised that it was a judgement call, to which I responded that it was clearly the wrong call. He stated that because the warranty has expired they will not do anything to try to remediate this, the $5,000+ bill to replace it would fall solely on me, and there will be no negotiating.

2. I moved onto the class-action lawsuit and asked him to explain why I was stuck with the $645 bill while others in the same situation received full reimbursement. He incorrectly stated that only applied to customers who had their transmissions replaced and not repaired (gee, wouldn’t that have been nice?). When I corrected him by reading the lawsuit verbatim he backtracked and said that it is too late to request that now and that I should have done it sooner, so no reimbursement for that. In the absence of communication there is no way I could have known about that since my issue was “fixed” before the case settled and would imply that we should all be Googling class-action lawsuits after work every day to see if we are entitled to anything. Hell, maybe we should!

My perception? Nissan had no interest in actually fixing the issue the first time around. Just do some subpar repairs that will last long enough for the warranty to expire then wash their hands from there. While these actions (or inactions) may not be illegal they are extremely unethical and go against Nissan’s mission statement of “…building trust with our…customers.” If you are considering buying from Nissan, I would encourage you to reconsider. As angry as I am for myself I feel especially bad for people who live paycheck to paycheck and have to endure this rubbish.

They kill your soul and trust in any other human so the emotional cost is as bad as the financial. Do not even think of buying a rotten car from Nissan, they will put in life poverty and you will still have no car. Watch for the pathological lying they practice. Their complaint department is no better. They did not listen to the original complaint and only want to talk about warranties,not that they installed behind your back when you asked them to stop. Mega Evil Toxic Greed Company Emotional and Health damaging and they could not care less. TOXIC GREED, Most not trustworthy company on earth and l am 67 with history. They literally could give you a stroke you end up hating them so much. Do not go near them EVER.

I find Nissan of Picayune's actions to be unethical and exploitative. It is unacceptable to impose additional fees and charges, especially when the vehicle was nearly paid off. I paid the interest of $240.00 under protest to avoid further complications, but I am deeply disappointed by the lack of transparency and fairness in your dealership's practices. I urge others to reconsider purchasing a vehicle from Nissan of Picayune and to be wary of their business practices. I hope that you will address this matter promptly and provide a resolution that is fair and equitable.

They gave back truck with broken door handle and missing parts. It’s been to 3 other Nissan shops another 6 times after picking up in May of 2023. One repair lasted less than 24 hours after I paid for the 30,000 mile service and purchased brand new tires with the recommendation of the manager that they have the truck fixed and will have no issues. All the other repairs the longest is 2 weeks and breaks down again. As of December 2023 they are refusing all calls from me and tell me I need to talk to the director. The director is busy or never calls back. I have purchased 4 vehicles from them Brand New over the last 10 years. This truck I purchased brand new on Black Friday 2019, with another vehicle a work van for our company! 2 vehicles brand new in 1 day.

What a way to treat a loyal customer! Never again and if I can help anyone else from going through what I have since December of 2021, while trying to stay positive, and working with them while they treat me this way. They will do it to anyone!!! They won’t even do a buy back due to can’t resell it and the warranty issues I am having is no diesel mechanics available and I can only bring to Tim Dahle Nissans that are within 50 miles. I did take it to Montana, it lasted 1 day and codes back on. It ended up in Kalispell Montana, the only diesel mechanic in Montana. Left for a month while they worked on it and picked it back up and brought back home. Lasted 1 week and that is the last repair on it and no communication from anyone.

I've been waiting since last April when my battery started failing. The only remedy Nissan is offering me is to buy back my car for current KBB value (very low). This is a cautionary tale for everyone counting on these long term EV battery warranties. At least with my situation, so far Nissan has been able to get away with not honoring the warranty and leaving me in the lurch without a functional car for months.

I called to review what the bill was from and was given very little detail and was told by more than one person, - "it's not our problem that you don't have the money available, and we do not offer a payment plan so you can sit and wait to be sent to collections and set up a plan with them." What kind of company treats its customers this way? I understand you want me to pay the bill but why not offer a payment plan and why be so incredibly rude when I ask about it. If someone doesn't have the money available it's realistic to think it will take over a week to obtain it.

I truly don't recommend leasing a Nissan, aside from this turn in issue, the dealers and company itself call over and over and over to try and sell you the latest model and each time I went to lease a new car they would keep me there for half a day trying to convince me to buy something I didn't need. I even had one dealer comment on my purse and tell me I can afford more. (The purse was a gift and that should not matter) It's not worth it to lease with them, even if their prices seem reasonable. Now I guess I'll be sitting patiently while I wait to be sent to collections to set up my payment plan.

The dealer offered to pay our $500 deductible if we filed with insurance so we did and they declined it saying it was physically impossible for a crack in the tail light to cause water damage to the entire car. Laws of physics - water cannot travel against gravity and around the car from the tail light. Our dealer Jeff Schmitt lied to us saying insurance denied it due to the coverage we chose until we spoke to them directly and they said it was because it was impossible for the crack in the tail light to be related to that much damage and it was a manufacturer's defect that should be covered under warranty.

Corporate has only read us a prepared statement and Jeff Schmitt, although an 85 million dollar company has refused to do the right thing and cover the cost, despite the fact we are returning the lease in a year. I have never seen such a backward, crooked company from the dealer to the corporation and we will NEVER purchase a Nissan again, despite owning 4 in the past. 1 out of 5 stars overall on this review site should be a red flag for everyone. Taking this claim to court as it's black and white, cut and dry. This company does not look out for the consumer. Beware!!

I was then told the window was in and they could not do the work until the floorboard and headliner were in so they could do the job in one shot (You would think to help the client they would just get the window in because that is the root of all my issues. The leak wasn't small more like a running faucet so everything was wet every time it rained.) OH DID I MENTION WHILE MY TRUCK WAS AT NISSAN 112 THEY SCRATCHED THE ENTIRE LEFT QUARTER PANEL!!!

It's a health and fire hazard and we have gas stove. I'm not sure if local TV Action Reporter could get anything done or if we should hire a lawyer. People walking up to my car exclaim "I smell gas!" No warnings on dash. It seems to be faulty assembly of fuel line to tank or in that area as it's strongest in back seat. My wife has MGUS, arthritis and other medical problems and this is causing a lot of mental stress worrying that the car will catch on fire while we're in it!

I will Never buy another Nissan now that I see that they don't care what happens once you buy it! Please answer asap as we use it everyday and don't want cancer, etc. from inhaling gas fumes. Purely breathing the fumes (gasoline inhalation) can result in the following symptoms: coughing and other breathing difficulties, headaches/dizziness, heart failure, and more. Because of how the hydrocarbons attack the nervous system, a wide range of symptoms is possible, but they can all eventually be deadly.

Don't plan on getting a Nissan because even with a new car, they will absolutely not do anything to help and do not communicate. I am beyond disappointed and do not recommend ANYONE to get any type of NIssan. They don't honor their warranties and actually continue to push and divert the issues until your warranty runs out. I will be giving up my 2020 Nissan Sentra and never again buying one for myself nor my adult children. Dealing with them is horrible. Specifically Evan who never ever returns your calls nor emails.

Parts not connected correctly. Dipstick half way out. Oil all over. The hood is not closing correctly. Also missing a GPS unit that had been left in the truck along with change and a few two dollar bills that were in the center console. I had called multiple times to speak with Dixie and Adam and was only able to leave messages. I never received call backs! SHAME ON YOUR SERVICE CENTER FOR THEIR POOR SERVICE AND FOR NOT COMPLETING THE WORK CORRECTLY!

I took my vehicle to get a diagnosis of a noise towards the rear of the vehicle and paid the 160 for it. I was told it was the rear wheel bearing and that the part with would $294 and that the labor would be over $350. In total this was over $850. This was on a Monday and I scheduled to get it done that Thursday. I also asked for them to please fix my windshield chip (they said about $50 for their detail department to do). I verified with them that the appointment being at noon would be enough time for me to get out to take my sick dog to the vet late afternoon. I was told it should be plenty of time. I worked with Amanda, one of their services representatives. I called and asked if this was possibly covered under warranty and was told they would check and let me know.

They spoke to me Thursday prior to appointment and said it was but they'd have to return the part they ordered, order the part from Nissan and then schedule warranty work and it could be weeks-a month out. I told Amanda that I drive far (over 70 miles each way) for work multiple times a week and that over the past two days after they touched my car to do diagnostic that it was louder noise wise, has begun shaking, and that the steering was off and felt very loose and felt very unsafe while driving, especially with potholes and bad weather. I let her know I did not feel safe driving my car anymore and felt I could not wait weeks to a month to get this fixed. She told me I would have to pay out of pocket and there was nothing else they could do unless I wanted to wait for warranty part and scheduling.

I went and was supposed to have part fixed and windshield chip repaired. I verified time again and about the problems. She told me when I got there that the tech would be back from lunch soon. I asked if they could do the windshield chip while waiting due to time aspect and was told they would. I had to check after a couple hours about the time and was then told it would not be done in time and that they felt the steering difference was due to my receiver and toolbox that was on the back hitch which had been on their prior to the diagnosis and had was never a problem before. I told Amanda that and asked her to let the tech know it was not that and to see what the tech who did the diagnosis had done when doing diagnosis. I had to figure out a different way to get my dog to the vet, they did give me a ride home, and when I got back prior to them closing I was told the same thing and that the windshield had not been fixed.

I wrote a detailed email about my experience to the manager and support email on their website, have never received a response, and spoke to the services manager Brad (not Deery) and was told he would do a test drive with me and fix the windshield chip for free while getting steering dealt with. I went and did test drive and got a ride home and they delivered me back my car. Amanda, who did not listen to any of my concerns previous or at least did not convey them to the tech and forgot about my windshield. Told me they couldn't find anything and would research and call me. I had to call two more times and Brad said he finally spoke to someone and they were going to get something to measure the steering (how much strength it takes to steer) of other cars that are same make and model as mine and then mine. He was supposed to "get back to me" and did not.

I have contacted Nissan's consumer affairs which is a nightmare customer service wise and nothing has still been concluded from this. For your sake, do not go here and maybe don't get a Nissan, if customer service and safety being taken serious is a concern of yours. I now hate my car and plan to trade it in for a different Make entirely."

I have called Consumer Affair's number multiple times. I let them know I work nightshift and am unable to answer calls in the afternoons due to needing to sleep for work. I asked if they could please call in the morning or email about this problem. After having to give every detail of information each phone call, I have been hung up on after being asked to go on hold for 15+ minutes. It has been frustrating and multiple representatives have been very understanding and kind to me but have no power to help me with getting in touch with the person that is supposed to call me back and continued to call back in the afternoon even after the representatives emailing that department and leaving multiple notes asking to please call in the morning.

I finally was able to answer one call (I had called her back multiple times and left multiple voicemails asking about time wise and would still get just one call and voicemail in the afternoon). The person, Holly, was extremely unhelpful and just kept saying that the dealership was blaming the receiver and toolbox even after I told her I took them off the vehicle and the steering was still the same from after they touched my vehicle and felt unsafe. I asked to speak to someone else. All this person kept telling me was that there wasn't anything she could do and I could go for a second opinion but would have to pay for it and if something was found I would have to go back to the dealership even though I did not want to go back there, as well as that Nissan would not buy my car back and I would get a rejection letter in the mail?

I didn't want Nissan to buy my car back, I just wanted my car to feel safe to drive again with my 70+ miles of a drive four times a week I have to do for work. I asked to speak to someone else. I was able to answer the phone all of the supervisor the next week and was told the same thing and I told her I had a second Nissan dealership appointment to check my steering. She told me she would email me her information so we could "stay in touch", this never happened and I did check my junk email multiple times too. She has tried to call me back and I have been asleep due to nights each time. Basically, I am done with Nissan and urge you not to get Nissan because if something occurs due to a dealership like the above, they will not help you. I feel unsafe and very unhappy. I am waiting to trade my car in for another Make and hope for the best. If you read this, thank you for your time, I know it is long.

I was not aware of the fact until I set up an account with Kemba bank and saw the numbers. With all the fees I ended up with 11,022 dollars! For the car which I thought was the price of 6700! I went back to the financial manager of Nissan North. But instead they gave me another sales person, his name was Eric ** and he stood firm, like a rock, giving me the impression he does not understood what I am talking about. I was trying to explain I was negotiating a price, not finance value. The price was to be 6700! They did not back off. The worst part of the deal was that I signed the papers not paying attention to the numbers at the moment of the deal. The finance guy was talking sweet and I was not expecting the cheating was already done. Stay away from Nissan North! They are sweet talkers but hard cheaters!

1. The service dept has been seeing A LOT of this problem, this is just the Gates GMC Nissan in Windham CT, one location, imagine nationwide. A million complaints online. 2. Apparently, they put these shiny pretty tires on the cars to help sell them, but they are very soft, so they don't last. 3. When they put the tires on these cars they only have 9/32 of an inch of tread but if you buy the tire new, they have 12/32. My car has 3/32 at 15,900 miles. In winter in CT. They knowingly sell these cars like this and then charge you $800 in tires you shouldn't need. The end result after going back and forth with Gates...they will sell us the tires for $600 and that's supposed to be a deal because they are $1000 tires! What?!? I drive a Rogue not a Mercedes!! So we are doing on our own and never using Gates or buying Nissan again.

I mentioned all three dealerships I have had problems with all of them one time or another. I recently was involved with vandalism and my windshield, rearview mirror, Radio and LCD screen are damaged. My insurance company has authorized that I take my vehicle to my preferred location to have these items fixed. I chose Nissan because I was under the impression that my vehicle is Nissan and taking it to the Nissan dealership would provide a better experience for me. I took my vehicle to ORR Nissan Central on December 5, 2022, because they assured me that they can get the parts and repair my vehicle as soon as possible.

The Service Manager Brad ** never communicate with me to provide updates. My insurance company USAA also informed me that Brad never communicated with them and provide updates to them either. My vehicle was just parked in their lots for almost 30 days and no work has been completed. My insurance company released the payment to the dealership now they are not in any hurry to complete the repairs. The other person at the dealership is the parts manager, Louis **. When I call him for a status update on the parts he ordered for my vehicle, I only get excuses that he was out of the office, he was at lunch, and he would check and call me back with an update. I never get the call. They lie in my face constantly. They are tarnishing the Nissan Brand. I don’t think that I will continue to be part of the Nissan family.

This negative experience is irreparable. I gave the dealership ample time to correct this issue, but they have not. I was told that the windshield was shipped but instead it was accidentally shipped to Dallas, TX. When the parts manager contacted Dallas for a status report, he was told that the part is missing. Several days passed by and Dallas, TX still is unable to locate the windshield. Now the parts manager must reorder the windshield which will take additional days to ship and arrive to OKC dealership. I do not want to hear it is because of the chip shortage and the COVID pandemic that is the culprit for these issues. We are on 3 years now since these problems arise. Some improvements should have been made at this time.

Every time they have to request a duplicate title it takes another 20 business days. They refuse to follow up with MVA. All they can say is to wait. It's October and my registration is still expired. The bill of sale which they told me would be overnight shipped has been sitting unmailed off for two weeks. I called and they had no explanation. I am so over them. Nissan has a check for a paid off car. Bank of America is getting their money every month from me and I have a car that has bad tags and cannot be driven because of their incompetence.

Also since we were past the maturity date by 2 days they added the monthly payment amount to the payoff amount. They also never sent an invoice for the month of October which lead us to believe we were good until the end of September. Nissan and the local dealer will do nothing to correct this bad faith mistake on both their parts which leaves me no alternative but to complain on social media. Be advised if you think you are extending a lease. You are not. Very disappointed with Nissan and Bowser Nissan. The car is great, the companies don't treat good customers as they should.

The "Executive Specialist" Jeremy called me back today. Apparently it is acceptable for Nissan to advertise the Nissan NV as having been tested under extreme conditions, driven through the desert and as an extremely rugged vehicle. Apparently there are flaws in Nissan's engine and emission systems that make them extremely sensitive to sand and dirt. Not exactly the most rugged vehicles as they have advertised. This next bit is interesting. Jeremy stated nothing will be covered under warranty, because the warranty doesn't cover environmental issues.

Here is what the warranty states: "This warranty does not cover damage, failures or corrosion resulting from or caused by: Stone chipping, chemical fallout (acid rain), tree sap, salt, hail, windstorm, lightning, flood or other environmental conditions." Notice that there was not a mention of sand, dirt or dust. Apparently Nissan feels they can advertise their vehicles driving through the desert, but consider dirt "other environment conditions" if they think dirt caused an issue. That is hilarious. Stay away from Nissan vehicles.

I got 2 to 3 weeks of run-around. Always an excuse. Couldn't wait anymore for this nonsense to unfold, so I took the car to get repairs somewhere else and told the nice lady at Consumer affairs that I was going to take it elsewhere and they lost a loyal customer. She didn't seem to care. I'm done with Nissan. Won't buy another. You should think twice too!

We argued this with them, but they still didn't listen. This went on for 2 years. We would pay 2-3 notes per month but their system didn't "recognize" it as several payments. So they tell us for another 2 years that we were 3 months behind. We couldn't trade it in because we were still upside down on payments. So for those 2 years we constantly fought with them about being 3 months behind. We finally asked them to go over our payment history with us because we had all the paperwork from payments and even our bank statement showing where the payments were taken out. They then told us that their system only goes back a few months. So my question was, if it only goes back a few months, then how do you know we are 3 months behind? They couldn't answer us.

So this last time we got a bill for $1500 (3 months plus fees) they would not let us make a payment until we paid $1000 upfront. So we were FINALLY even on our payments and decided to trade it in. We had paid $10,000 and still owed $10,000. Luckily the dealership we went to took the car off of our hands. They STILL called today about missing 3 months and my husband told them we traded it off and they were so rude about it. The dealership we went through said they would have the car paid off in 10 days. So he told them that and hung up. PLEASE do not let Nissan finance your car! A friend of mine went through the exact same thing with them. Not to mention, we bought the car BRAND NEW with only 14 miles on it. Within the 1st year we had plastic parts falling off of the car on the inside and after the 4 year anniversary the transmission sounded like it wanted to go out. We only put 25,000 miles on the car.

After a week I finally received a call saying they were not going to help at all being that it was over the warranty even though alternators should last 7 to 10 years.. I spoke with his supervisor Neci and she was rude and kept interrupting me as I would talk... They were not interested in addressing the fact that this would be the 3rd alternator placed in 4 months. All they cared about was saying that it was over the mileage... It's horrible they charge so much for these defective parts and installation of these parts and can not see beyond the fact that this was #3...in a short period of time having to be replaced. I would not recommend anyone to buy a nissan as in the past year my vehicle has had...a fuel pump, a transmission, rocker arms, valve cover, alternator x3, a back latch for the hatch and several other parts replaced and the customer service reps' attitudes were awful.

In addition, we thought we were purchasing an extended warranty up to 100K miles the reason our payment was outrageous. We were ok with that knowing we would have coverage for a while. The finance guy also talked us into some paint package. I returned to Pinnacle about a year or so later (it should be in the records) to get the paint touch up coverage (not sure of the exact name). We were not given any instructions other than we have that coverage and we've never purchased it with any other vehicles. So, I pull up to the service dept at Pinnacle and was met by the rudest person I've encountered in a while. He said "your car is dirty! There's a car wash down the street! Go and come back! Well, I was under the impression they would wash it at the dealership, and I was in a hurry on a Saturday with a lineup of errands. I did as he barked out for me to do and returned the vehicle.

Pinnacle, please work on your customer service! It's important! I then visit ABC Nissan in Phoenix, AZ in 2021. The second row would not collapse, and we were told it was not covered by the warranty. What? A 2018 with coverage up to 100K miles? Well, guess what, we are NOT covered up to 100K miles. Not sure how we got swindled into paying an outrageous car payment with little to no warranty coverage? So, I call my nice “go to” service advisor Tyler at Coulter Nissan in Surprise, AZ immediately tried to help me and said he could do a one time "goodwill" coverage. I didn’t go to him in the first place because I was close to ABC Nissan at the time and somehow thought I would receive good service at any Nissan dealership! Tyler is SO awesome and is the ONLY one who represents Nissan well. Tyler said that ABC Nissan could also use the "good will" coverage so I wouldn't have to move my car from ABC to Coulter.

The salesperson at ABC was horrible and kept quoting different pick-up times for when the vehicle would be ready. This was very important as I was traveling from Phoenix back home to California on tight time restrictions for work. The manager at ABC Nissan, Anthony **, finally intervened and tried to hurry the techs along as the salesperson shouldn't have called and said the vehicle was ready if it wasn't! I was in tears and extremely frustrated at this point as I was given 3 different times the vehicle would be ready. Anthony gave me money to go get lunch and to stall for the technicians to hurry and finish the job that was promised hours before my arrival. After several months, my daughter noticed a bolt sticking up in the seat and the seat belt would not work! We were not surprised there were more problems with this Nissan vehicle!

I took the vehicle to Pedder Nissan in Hemet, CA. The technician/manager there stated the bolt was never put back properly by ABC Nissan! Whhaatt?? How dangerous?? ABC Nissan must have rushed to get the car out and carelessly did not put the bolt back properly. I should have taken pictures, but I'm sure Pedder Nissan has some. The tech at Pedder was kind enough to fix the bolt at no charge. They provided good customer service as I showed up with no appointment and he got me in quickly.

More problems with this "new" Nissan Pathfinder! Apparently, there is some known CVT issue with the Nissan Pathfinder. This issue/dash/radio would go in and out in my vehicle and was random when the dash/radio would work. I took the vehicle to Temecula Nissan where Alex Campagna assisted me. Apparently, Alex was not aware of the CVT issue? He told me they could not help me unless the dash/radio was actually not functioning at the time the vehicle was in their possession. Of course, when I took it to Temecula Nissan, the dash worked fine. I drove away from Temecula Nissan with no resolution! I go to visit in Phoenix again and I can ALWAYS rely on Tyler at Coulter Nissan. He knew exactly what I was talking about before I could even get it out good! He immediately helped me and was able to charge a minimum fee to fix it.

Whenever I'm at Coulter and dealing with Tyler, I always feel safe and do not worry about getting taken advantage of! Tyler is just a good person and a good representation of Nissan. I shouldn’t have to go to another state to hope for good customer service from a Nissan dealership! I wish I had purchased our recent vehicle from Coulter, but thought we were getting some special deal at Pinnacle. Worst mistake of our lives! Maybe some internal training is needed throughout Nissan for consistent customer service, complete/accurate work, and knowledge of recalls! I would love to have the Pearl Nissan Pathfinder I originally hoped for, but in the meantime, Tyler has helped make my regrets of dealing with Pinnacle Nissan, ABC Nissan, and Temecula Nissan a little better.

The next day, 16 February 2022, the inspector did not show up. At 0910, I called John (and I am not sure if this is his real name) twice, but he did not pick up the phone. I called Nissan inspection and they told me that the inspection has been scheduled between 1000 and 1200. I have to travel at the beginning of March and that's a lot of time-wasting.

I've driven a Nissan for the last 20 years and have been satisfied until this problem arose. Not being able to get the necessary parts makes me not that interested in driving Nissans if I'm going to have to deal with this kind of issue anytime, God forbid, I would be in a wreck or some other problem comes up. So if you're thinking of buying a Nissan just beware that this issue could also become your issue.

-Last but not least this vehicle is NOT built to handle any accidents. Two 2018s written off due to a fender bender.

The next day, I called the dealership again and the person on the phone claimed that they believed they had just sold the vehicle I had just purchased and that they would call me back in 15 minutes when they had more information. Again, no call was received. Finally, Friday, I called again and they had found the vehicle. The car was immediately picked up and taken to a different dealership.

This new dealership pulled the freeze frame data and was able to locate when/how long the check engine light had been on and that it had been repeatedly reset to clear the error. Issues replaced since purchase: replaced cylinders, replaced shock. Issues detected since purchase: broken tire pressure sensor, exhaust system detached from catalytic converter, in need of a new engine due to timing belt. Will absolutely NEVER buy from Nissan again. They were pushy on the sale and lacked any decency/communication after the purchase.

On August 24, 2021, I was finally contacted by "***" from Nissan Customer Services and she told me to take it to any Nissan Dealer to file the report to the Warranty Department for this region. On August 31, 2021, I had an appointment with Reed Nissan Clermont, Florida. Reed Nissan Clermont sent me to Reed Nissan Orlando because they didn't have a body shop either. On September 7, 2021, I had an appointment with Reed Nissan Orlando, Florida. They inspected my car, took pictures and told me that they were filing a report and that I would hear something that day, fact is their words were, "you should hear something within an hour." That "hear something within an hour" comment has now turned into several weeks.

Finally on their advice on October 7, 2021, I took my Nissan Frontier to Reed Nissan Orlando to get it repaired. Only, that didn’t happen because Reed Nissan failed to file the claim. After much pressure from me, Reed Nissan filed the report. Finally, on October 29, 2021 the Nissan Frontier was repaired. It took 79 (seventy nine) days from the time of my complaint to get the vehicle fixed., I believe the Nissan Frontier is a very competitive vehicle but the three Nissan dealer’s LACK knowledge of filing a warranty issue claim is unacceptable. Had this been an engine failure or a transmission failure, I would have been without the vehicle for 79 days or 11 days shy of three months.

Toyota has a similar issue on some of their vehicles but they have gone as far as extending the paint warranty to 14 yrs for all of its customers, kudos Toyota. There is no indication that the problem has been resolved on the 2022 Frontier model... BUYER BEWARE. This is a clear indication why they are losing market share... Nissan has lost me as a repeat customer!!!

To reach 75 mph on GPS speedometer must get to 78 or 79mph on my dash. This greatly increases the mileage on the vehicle and runs the warranty out sooner also greatly reduces resale value of the vehicle. The first time I towed a trailer weighing 2200 pounds and a 24 hp compact tractor weighing less than 2200lbs the receiver hitch cracked and Nissan has done nothing to replace it! The last two things that was in the initial list of issues the battery terminals were never coated with corrosion inhibitor and the bed wasn't mounted properly leaving roughly a 1 inch gap of alignment from the side of the bed from the cab. So if you are looking down the truck from the tailgate instead of the bed blending into the can you see it bend inwards from the outside of the bed towards the drivers side of the truck. Well I had also complained about squeaking noises from the front end and was blown off.

I have been trying to get the truck repaired for over a year now to no avail. In May 2021 went to check fluids under then noticed that the headlight was cracked roughly 1 to 2 inches from mounting bolt under the hood, went to other side it was cracked as well. Shut hood got to looking center of hood aligns perfectly with grill but both the driver and passenger sides are off. Gaps between hood and fenders aren't even. It's about the opposite of the gaps in the tailgate due to it being misaligned.

This vehicle was never wrecked unless something happened to it before my purchase at 48 miles. Nissan doesn't want anything to do with me or the repairs that are warranty repairs. If you are thinking about buying a new Nissan save yourself the headache. Buy something better. Service after the sale is horrible. Nissan consumer affairs has promised to fix these issues since my first call. It now has been in the shop for over a month in total this visit 3 weeks and going and as of 4 days ago hadn't even been looked at. Beware of what you buy.

I'd advise caution against Mark **, the finance manager. He is dishonest, disorganized and has given us false assurities many times. Him we regret dealing with the most. I'd avoid dealing with Austin **, one of the managers. Same thing. Speaking with him can best be described as a complete waste of time. We have decided that we will no longer chase after them. Can't keep wasting time calling and driving over constantly. We've lodged a complaint with Nissan Canada and BBB so hopefully something comes of that. We will fix the deficiencies elsewhere and pay for it, even though it was threatened that doing that will void our warranty. They love to hold you hostage. Long read, but hopefully it will save somebody from making the same mistakes we did. *If you refer to them, they don't actually pay a referral fee as advertised. That is a false advertisement.

Then, our ac went out three times while under warranty (we live in AZ so no ac is brutal)! We had the compressor replaced three times. The third time we had a service agent say he would try to get us a brand new one (compressor). What the heck were they putting in before???? Also, my friend got a Murano. She had the exact same problem multiple times! A $40k car should NOT have these defects. (AND, while our Murano was in to have the compressor replaced, there were two times the dealership kept our car for multiple days without updating us on the status of the repairs.)

Thank goodness we were still under warranty. Now our warranty has expired and I'm afraid we'll run into the compressor issue again. I will be furious if that happens! We can't afford such expensive repairs, especially since the car has only had about 10-12k miles a year put on it. Well below average. As much as I love the look and feel of Nissan vehicles, we won't be buying another one. I have a Chevy that hasn't had any problems at all and it's a 2015. Even our 2005 Dodge Ram has been amazing. Very few service needs other than the basics such as oil and filter maintenance, tire rotation, etc. I can count on one hand the number of times I've written a negative review, but this situation warrants it.

When I dropped my car off I was told even though I brought in an SUV they would only be able to put me in an Altima, though I was disappointed I went with it. To my surprise when I reached the vehicle I was to use it was filthy! Being that we are still in the midst of a pandemic I went back in and refused to take that vehicle. They then Provided me with another Altima. The next day I called 3 or 4 times to see what had been done to fix my car. Finally around 3 pm I received a call saying they could not detect any issue and that I could come and pick my car up. I was told that the temperature shown was not per vent, but the temperature in the entire car. This didn't seem accurate because one of the selling points was the dual climate control, but it was a Friday and due to the size of my family I couldn't afford to be in the loaner car any longer.

So I went and picked up my car... I tried to chalk it up to maybe the car didn't do for them what it had been doing with me. When I pulled out of the dealership to head home, the driver's side was blowing heat to the point that I began to sweat. I made a U-turn and went back to the dealership and demanded to speak with someone to show them what was happening and see another vehicle like mine do the same. After waiting 15 minutes, the representative came out and witnessed exactly what I was referring to and to my surprise he seemed surprised which makes me feel like my car hadn't even been looked at in the 2 days it had been there.

We then sat in another Rogue to see if this is indeed normal and what do you know the other car did NOT have the same issue proving that this is not normal for this make and model. They sent another representative out who appeared to be a manager and he proceeded to insult my intelligence by insisting it was operating as it should. I told them both that I was not satisfied and I would like it fixed. His solution was for me to turn my driver temp down and passenger temp up which made both sides blow the same temperature. I advised them that that was only a bandage not a solution. I bought a new car and I expected it to operate as it should. The representative then offered to reopen the ticket and assured me that he would be reaching out to me with a solution by Wednesday.

WELL TODAY IS THURSDAY! No word from Jack Ingram. I called Nissan yesterday evening and filed a consumer complaint, the rep called today and said that Jack Ingram would be calling me within the hour to set up a time for my car to be reevaluated. That was 4 hours ago. At this point I don't know what to do, but I do know that I will never do business with Nissan and definitely not with Jack Ingram if they do not resolve this matter! On a lighter note the sales team there is amazing and after speaking with the sales manager. I will hopefully be able to have a SUV as a loaner whenever the service team can get it together and FIX MY CAR!

Nissan should be held responsible for covering a defected product that they continue to use. Please don't make the same mistake I did, do your research and do not buy a car from Nissan, especially one with this CVT system. I am having an independent shop to fix my car because I refuse to give Nissan anymore of my money. I for one will never buy a Nissan product again!!!!

This is the worst handling of a highly explosive situation (no pun intended) that I can imagine. They also said it’s up to THEIR discretion to decide if I would get reimbursed. Furthermore, they said I may be subject to STORAGE CHARGES AT THE LOCAL DEALER UNTIL THIS IS SETTLED. Is this incredible? Dakota from their arbitration group has been assigned to me. No person could have less skills given the severity of this incident. I asked for just two things: a loaner truck and commitment to make sure that any defects be not hidden from the public. DISGRACEFUL. WHO IS SAFE IN THEIR VEHICLES????

Here's the worst part. When I told them I demanded a loaner vehicle, they said the case was closed!!!! Mr/Mrs Dakota called the dealer and told them the case was closed and settled. Here is the warranty. Very clear. 5 years/100,000 miles (whichever occurs first). The Nissan Powertrain Limited Warranty covers the engine, transmission and transaxle, plus the drivetrain, as well as air bags, and related electronic control system. [*]

Nissan position after more than a week of conversations - "We don't care that you are a life long customer and that we will lose your future business. We refuse to help you because you are 0.4% out of warranty, even though you had to wait 10 days for your appointment with one of our dealers." So charged close to $200 for the assessment on a part that should be covered under warranty and dealership looking for additional $300 for a repair in which I can purchase an official Nissan part online for $60. No help. No consideration. No further purchases from me on a brand that shows no appreciation for their customers.

At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The "fix" is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted.

Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

When I called Nissan, they instructed me to put the key close to the push/start starter and try to start the car. Initially, it did not work so I ended up getting my car towed from my employer's parking garage which I ended up paying out of my own pocket. This initial problem happened late at night so I could not get in contact with Nissan. I called the Nissan during business hours, and was told it had something to do with the battery and they stated they would change the battery of the keys. After taking the time off work to go to Nissan to fix the problem, they finally changed the battery of my keys.

Few days after, my car kept having the same issues. After talking to multiple mechanics and doing some research, I was told about some recalls on my car. The next day, I ended up calling Nissan again, and notified them about the recalls and the issues. I was told that they would "look into it". During this whole time, I had to use a rental lended by Nissan. After about a week, Nissan told me that there was no issue and they asked me to pick up my car which I did.

While I was at the shop, trying to start my car, my car stopped working again and would not start. I was furious at this point because I had to take off work AGAIN to get my car fixed. I drove the rental car again and went back home. I called Nissan the next day to check on the status of my car and asked what the issue was and why they didn't fix the issue. Nissan responded by saying "we didn't fix the issue because the problem didn't occur while the car was in the shop." (After I told them about the recalls that needed to be fixed).

After another week of not having my car, I finally got a call asking to pick up my vehicle from Nissan. I was told they fixed all the problems and my car should be working fine. On my way back home after picking up my car, it started having another issue. My car started making a loud beeping noise and had a big warning light on the screen. I immediately called Nissan again and told them about the issue and was told to turn around and bring the car back... Being frustrated and angry, I asked what was the issue and they said, the mechanic has to look at the issue and try to figure out what was wrong with it. After, I was told it had something to do with the sensor (I found this really weird because I never had this problem.). They ended up giving me another rental car and told me it would take about another week because they would have to order the parts and replace the problem.

After reaching out to multiple Nissan customers, I was told that I could have possibly been sold a Lemon Car with multiple issues. With my warranty almost running out and not getting help from the service department and the sales department, I was told to contact the Nissan's corporate office to file a complaint. Initially, I decided to change from Honda to Nissan because I really liked the looks of Nissan vehicles and was told by some people about their great experiences with customer service.

Unfortunately, for me, I had a terrible and awful experience with Nissan customer service and felt like I was getting taken advantage of because the sales department kept calling me to come in for better deals (which never happened). They continuously kept convincing me to lease a brand new car with higher monthly payments to avoid future issues after I've already made around $6000 of payments on my new car which already depreciated a lot in value. After talking to the corporate office, they basically told me according to the “Lemon Law”, they can’t do anything for me so now I’m stuck with a messed up brand new car. DONT EVER BUY A NISSAN! THEY WILL RIP YOU OFF!

At 30K miles we received both ABS and 4WD warnings after traveling 300+ miles that day. The engine was fine just no 4wd or cruise control. The dealership advised we were fine to continue our trip and to come in when back in town or we could go to another dealership near us if time allowed. Over night the error reset. The dealer said to bring it in when back in town the computer would let them know what need to be repaired on the drive train.

On our return trip the error happened again at around 350 miles and again over night it reset and was fine. The trip to the dealership was inconclusive and I was advise to drive around until the error happened again even though that might be over 300+ miles as 5 things might be causing the problem and they could not test each of those components to rule them out. That effort was too intense for them. Thus the call to corporate to report the dealer would not take action on what my local mechanic found on his diagnosis machine. What a run around. The non dealer shop received the P1819 Shift ACT CIR Malfunction detected in the transfer motor circuit error and advised that should be too touch for a certified mechanic to figure out.

Finally I have convince the dealership they needed to do more for me and they are taking the truck back in and are prepared to trace back the error and replace the transfer case in the event it is the culprit. This was after I paid our local mechanic to diagnosis the problem and the local service manager had twice refused to perform further repairs until the truck failed again. The only response I can get from Corporate Nissan is to call them. When calling I am referred back to the dealer and am told they have no access to the dealership's efforts though we have Nissan Connect which reads what maintenance and system status in on the truck. Shame on us for choosing Nissan.

Sadly this court in Tennessee and all the crooked lawyers attached to this class action lawsuit really received all the benefits of the settlement but tens of thousands of Nissan owners were left out in the cold because they sneakingly increased the warranty to a random 84,000 miles when many many transmissions have failed after that mileage but still very prematurely. I am one of those victims and had I known about the crookedness of this disgusting company I would have never purchased my 2015 Sentra from Hertz. My transmission started showing failure issues at approximately 70,000 miles, but it finally totally failed at 99,000 miles. I only found out about the class action lawsuit because of the research I was doing online and taking the car to a repair service to find out it had failed. I petitioned the court and objected to the settlement, but because there were only a few of us who objected, the judge denied the objection.

I am not done with this, but because of the pandemic, I am not able to reach the news media investigative teams to report this crookery. It is an unconscionable act that Nissan has duped 100s of thousands of customers the last ten years. I intend on writing to the newspapers to further expose these crooks. They do not deserve being in business, and if people knew how the company was run and their ex CEO is an international fugitive, people maybe would stop buying their cars. Adding insult to injury I just received a disgusting piece of mail that Nissan has been forced to send to Nissan owners extending this disgusting warranty only because they were mandated to do so.

What about the other 100s of thousands of customers who already got screwed? And furthermore, they have made it so repair services can't rebuild them, they have to purchase an already rebuilt transmission probably from a company that is connected to them. The cost is prohibitive for most of us, a whopping $4,000. My poor car has been sitting outside unable to be driven for seven months now and furthermore these cars will have no resale value due to the criminal business practices of Nissan. Couldn't get any worse than this!

After I spent all the money I had to tow it, they reviewed it and determined it was the transmission (who knew?) then I was informed Nissan would not cover any repair and not only was I billed for $150 for the diagnosis, but also $500 for hrs of labor. Nissan claims that since vehicle is barely outside of warranty (which they knew before I took it to them), they won't cover anything. Upon research I found out they have been made aware of this problem and even settled on a major class action lawsuit just 2 months ago for failure on their cvt transmission. Wonder how many deaths and accidents they are responsible for? If they know they have this problem, why not do a recall on this type of vehicles? Pure trash!!! Now I'm stuck with a $4000 repair bill for a car I am still financing.

Now my vehicle is sitting in a repair shop because the parts of the undercarriage are starting to rust. The best part is I went to get an inspection sticker and as the man turned my steering wheel, the ball bearing snapped in half so it cannot be driven. Obviously, I didn't pass the inspection. The mechanic said I'm lucky that I didn't make a sharp turn getting my vehicle there or it could've resulted in myself or someone else being badly hurt. This was the result of the rusting undercarriage. Do yourself a favor and run as far away from these vehicles as you can. Otherwise, keep thousands of dollars aside for unexpected and ongoing repairs.

Every time I try to call the specialist in General Nissan Consumer Affairs who is in charge of my case, he won't pick up my phone call. When he calls back, he left message without information "I missed your call, please call me back, my phone number is **". The worst thing is, there are three times I happened to pick up his call, but he hung up right after I picked up the call. I requested to communicate with email, but I only received the initial email when the case was open in November 2019. Basically he avoids talking to me and purposely delay the response to my case.

I dropped my van in local dealer which is 60 miles away from my home in November 2019 waiting for the repair. In the meantime I requested a rental car to use, but the local dealer doesn't have one. I have other vehicles like Toyota and have never had problem to contact the consumer service or the dealer. I have never thought that Nissan has so bad consumer service and hope Nissan can solve this complaint after my case has been filed for almost 3 three months, still waiting, no car to use.

Steve - Kenya

Since as long as I can remember getting the car it has always has the check engine light on AND the tire pressure light (despite inspecting, rotating and replacing tires, it just comes back on) and the check engine does go away after a service and then lights up immediately after. So, Nissan, IS THERE A RECALL OR WHAT! There have been lawsuits and a class action settlement open for CVT transmission problems, yet when I went TODAY to the dealership they said they don't have an open recall and I would have to pay it all out of pocket then handle it with the company for reimbursement or possibly an offer to get the car back. How about no? I will not be paying $5,000 to then SEE if Nissan will deal with the issue. The car isn't even worth 5 grand!!!

I will never do business with Nissan leasing again and I suggest that if you are considering leasing a Nissan to use another leasing company. This company is completely non-responsive and incredibly difficult to deal with. As I stated before, their customer service is the worst I have ever dealt with in my life. Do not do business with Nissan Leasing!!!!

The repair for this is between $800-$1,100 each time. Nissan is aware of it and stopped installing it in all Nissan's and Infiniti's starting in 2012 but deny the part is defective. Knowing this I can't recommend that you buy any product from Nissan as there is no guarantee that they are going to back their product up and since this is a unique part built specifically for their vehicles only in 2009-2011 there are no aftermarket parts for this. If Nissan told me upfront that hey, this is a great engine and if you maintain it this vehicle will go at least 300k miles but, there is a part on it that can't be maintained and will break every 50k miles and costs $1,000 each time to repair I never would have bought it. I've owned 3 Nissan's in my life and this will be the last one I ever buy.

First of all - when I purchased the 2019 Nissan Armada platinum reserved brand new...there were deep scratches in the paint of the bumper and the bumper guard. I noticed this before driving off - shame on me for taking it then. A couple attempts at repairing it - photo attached of first repair when they had it for 24hrs and literally dabbed on some touch up paint (not very well) and left the bumper guard as is. It was finally painted in the body shop (yes, my brand new car) and it appeared that they sprayed bed liner on the bumper guard to cover those scratches. I was not happy with the repair but then again...there was nobody even there to ask how I felt or sign paperwork. I’m a busy person (single mom, 3 kids, multiple jobs and activities and it was not high on my priority list as it had already taken so much of my time. Shame on me again for not making a bigger fuss then).

Oh - and it only came with one key and they had to locate floor mats and take from a different vehicle since they couldn’t find the ones that came with mine. I had to go back on a Friday when the person who could program a new car keys was in since they couldn’t locate the second key. I did ask by the way during this time to please just trade it in for a similarly equipped vehicle and the manager was happy to tell me that he’d give me blue book value... It was less than two weeks old at this point and already they had attempted the first cosmetic repair.

Fast forward a couple months. Last week I got a message - BCI malfunction and it wouldn’t start. Eventually got it started while waiting for the tow truck and just a few minutes later I couldn’t get it out of park. Took it to dealership next morning. REPAIR #1 Thursday - dropped it off at 8am and picked it up around 2:30 pm that afternoon. They replaced the brake switch - didn’t make it a mile down the road when the same BCI malfunction light came on, turned around and took it right back

REPAIR #2 - dropped it off Thursday afternoon around 2:30 pm picked it up Friday around noon. They replaced the brake sensor. Made it about 3 miles this time and the same message came on again... BCI malfunction. Called this time furious and they offered to pick up the car from my work. They pick up my car around 3pm and had it Friday, Saturday (their service dept is open all day Saturday), and Monday - I got a call on Monday around 3:45 which they left a voicemail because I was on the phone with Nissan USA regarding my case and replied to an email I had sent earlier that day checking on the status of repair.

In the email and on the voicemail they clearly stated they had replaced the front end collision sensor and did the alignment for it, test drove the Armada and no lights came on. So it was ready but they said they would keep it until the next day (Tues) to drive it again just to be safe. I consider this to have been REPAIR #3 since it was the third part and attempt at repairing it.

I emailed Tuesday afternoon thinking I would have had my car by now since the Monday test drive went well. The service advisor replied saying that it looks good and they were out test driving it and if it worked they’d bring it to me shortly. Got an email about an hour later saying they were going to order another part. So to me... REPAIR #4 attempt. I replied... So the light went off again huh and they said yes. Got an email Wed afternoon that part was in and replaced but they wanted to again keep it overnight to be safe. Thursday everything was still good and they delivered my Armada to me Thursday late morning.

When they delivered the car the paperwork did not include repair #3 so I didn’t want to sign paperwork. I called the service advisor who told me they never replaced the front sensor even though I have an email and a voicemail stating that they did and it had been completed. He tells me it’s a miscommunication and I didn’t understand but nothing had been replaced. I reluctantly signed the paperwork but figured since I knew I had the voicemail & email as back up I would be good.

Lemon law states that you must attempt the same repair 4 times to be considered a lemon. Am I crazy to think it’s a lemon or should I be happy that I don’t have the BCI malfunction message??? The fact that I have them caught in an outright lie is very concerning and shady. This is such an abbreviated version - if you’d like a longer version I have it typed up and ready to share with you - just message me.

I could go on and on about how nobody returns calls as well but that’s all just petty I guess at this point and my main concern is a vehicle that is less than three months old with this many issues and the lack of response and deceitfulness of the dealership repairing it. Can’t get through to a manager or get a call returned on many occasions. Once you buy the car they could CARE LESS as soon as that paperwork is signed. I will say that I feel both my salesperson and service advisor were both very nice and just had their hands tied by Gunn management.

The dealership tells me they are not getting support needed from Nissan Tech Engineers, have tried 3 different motors and nothing is working. Last Friday I reached out to Nissan Consumer Affairs because the dealership is getting nowhere and they inform me there will be ANOTHER 10-day wait until while they act as liaison between myself and dealership. The communication on both ends has been horrible and it's completely unacceptable for them to have my car for almost 2 months with no resolution in sight. The service experience between the dealership and corporate has been a nightmare and I will never buy a Nissan again.

The rep at Nissan Consumer Affairs sounds like she's reading off a script and also made it sound like it was my fault for not reaching out sooner. Up to this point I've always trusted my local dealership and I believed they were working diligently on my issue. It appears Nissan just doesn't want to replace the entire track for the sunroof under warranty... Maybe they are fighting about who is going to pay for it. All I want them to do at this point is to buy this car back so I can move on. I'm so done. It shouldn't take 2 months to fix a sunroof.

This continued for weeks. I told the manager of the Davidson Nissan Watertown NY I did not want the car anymore. I asked him to buy it back. He said all he could do to make it right was an extended warranty, Nissan car mats, 2 free oil changes (I did not use) and a Nissan hat. 2 years later my car suddenly jerks going down the highway. I get off exit and car hesitated. I drove less than a mile to pizza shop. Went to leave and my car would not go forward or reverse.. Called warranty company and had my car flat bedded to Burdick Nissan in Cicero NY (Driver's Village). I was told this morning that transmission had to be completely replaced!!! What it is a "2017" are you kidding me. Yep but at least it's covered by warranty. What about next time? Replacing with the same kinda transmission.... Hello..I thought Nissan was a good dependable car. I don't want this car and owe too much to trade it!! Thanks Nissan.

Additionally Nissan sent me a letter earlier this year (the letter of course is not dated but I received it this past spring 2019) advising that I might have a "complete blockage..in the EVAP tube located between the fuel tank and the evaporative emission canister." While this is different from the problem of the leaking sending unit, it illustrates that Nissan clearly has multiple problems with defective fuel pump assembly parts and/or improperly installed fuel pump assembly parts.

Pretty loud on the highway, but perfect for the city traffic. Agile between the city streets and easy to park. A bit of a stiff ride at low speeds, but quite comfortable where the road permits speeds over 50-60Km/h. Feels stable and has some power reserves until 110-120Km/h, at high RPM regime, between 3500 – 5000rpm. It responds well to the throttle paddle. The engine pulls lovely between 3rd and 4th gear, 60 to 90Km/h, it feels quite sporty. The 1st and 2nd gear are a bit slow. Never had any beef with, but yet again, for just 9k it should not be the case anyway. The gear box felt sometimes a bit too long, but it did the job. I would have kept it, but I just wanted the newer model. Overall a good experience. Hope the new model will follow the trend.

I contacted corporate and worse treatment said my fault so, “We can’t help you.!” It is caused by not having a wheel alignment that I asked for at the prior bearing replacement.? So I am a victim of Nissan North America that makes you think you are getting a great deal on a lease car.! Then when you have a true problem that you did not cause they throw you under the”BUS”!!! They suck people in by giving them a lot of “Bells and Whistles” standard on the cars and not caring about anyone’s safety just making their pockets DEEPER!!!

Stay away from these dealers and cars nothing but trouble for the consumer while they take no responsibility at all after you sign and leave the dealership.!! Where is their warranty on a new vehicle.? This is proof that there is none.! So my car if driven could cause a serious accident and possible near death to any passengers or others on the road!!! I have to pay for all the repairs before I can drive it again.!!! Buyers Beware.!!!!

Furthermore driving the car home it had a extreme vibration that it never had before and would require the brakes to be fixed on the car in under a few months to make it go away. Also the tires they sold me were the wrong ones and so badly installed that they would leak constantly and eventually need to be replaced in under two years. Mavis confirmed that it was poor work that cause the premature failure of my brakes and tires. I have all the supporting receipts and videos to prove all this. This is a link to the video when you will hear the one mechanic discuss how bad the work on my car was and you will hear a customer service rep tell him to stop CSI my car and finding problems so they could cover up their terrible service and the damage they did to my car. https://youtu.be/IYTTbhw6taY.

Also I met with the owner and he and his staff was unwilling to do anything but play a blame game. I contacted Nissan in the matter and they sided with him even though there are numerous complaints against several of his dealerships. I would not buy from him ever again and certainly I will never buy from Nissan again since they did nothing to solve the problem. I now own a Honda and could not be happier to be out of this nightmare - but the loss of thousands of dollars due to irresponsible businesses such as Nissan is still a painful experience no one should go through.

I cleaned the car myself in my garage. Since it was a lease I became leery and wrote a letter to the manager Steve ** and was completely ignored, zero reply. 3 days later I got a warning flashing on the car "UNAVAILABLE FRONT RADAR OBSTRUCTION." Same happened again next day. So I took it to dealer. While the car was being inspected, I went to see Steve the manager, who did not appear, was busy. Sia, an assistant manager came to see me. I told him of my dirty car, he said he will detail it and look into missing tool. The next day my car was returned. The explanation on warning was "the front sensor was dirty." Scuffs and scratches were gone.. No answer on missing tool. Again, the only reason I am wary because this is a lease, has to be returned and I don't want to be responsible for missing tool. Still I was happy, satisfied.

However the warning sign came back. I work, so had to bring the car a couple of days later. This time they kept the car for 5 days to replace the sensor. I asked to be compensated, like a tank of gas, they declined. The service manager finally told me that the car doesn't come with a flashlight. The spot is made for other models that do? Although it doesn't make sense, this is the highest model of Kicks, I am leaving that alone. Once more I said perhaps this is the end. To no avail.

Now my dashboard is buzzing, as if I am driving a clunker. Cannot hear music. So today, back to service. I am completely disappointed and have zero confidence in Nissan. I will have no choice but to consult an attorney if anything else happens. Unfortunately only now I begun reading reviews on Nissans and see that there are many complaints on sensors, transmissions and audio systems. Yet I love my car. I am heartbroken.

That’s all they sold was the transmission and how this new transmission was going to revolutionize the industry. I wouldn’t fill that shift, my fuel economy would go up etc. etc. and from day one it’s been nothing but a nightmare. The dealership nor Nissan has been willing to help me. I had previously owned Nissan’s and got 300,000 miles out of them that’s why I came back to you guys after this purchase. I will never even look at another Nissan again regardless of maker model.

This is a 5 year old vehicle that has no rust anywhere else and has been garage kept for the majority of the time we have owned it. I spoke to Nissan consumer affairs and after going through all their hoops for a diagnostic, they informed me today that they would not be financially assisting me in fixing an issue that is clearly their fault. It may have taken five years to surface but I should not have to pay almost half of what the vehicle is worth to fix a rust issue that was caused by their repair job. It's a disgrace and although this is my fourth Nissan and I have been happy with this Pathfinder I will never buy another Nissan. I cannot believe how they treat their customers when there is a problem. They are awful. Stay away!

What I needed was a vehicle that will be good on gas, relatively comfortable and reliable. The car I had previously was a Toyota Echo. I drove it for 350,000 miles and sold it for $300. I never had any engine or transmission trouble at all. Being a design flaw problem, I asked Nissan for help twice. I got nothing. They said no for any help. I would've even gone for a 50/50 on their $3800 transmission. $1900 each? C'mon you multi-billion dollar automotive manufacturer!! The car has 164,000 miles on it and is now, an expensive paperweight.

Knowing that I put about 2500 miles/month on my vehicles, you know that it is a good testing ground. No abuse, just many highway miles. It is in my professional opinion that Nissan ... sucks. I encourage everyone to avoid Nissan, not because I think all of their vehicles are crap, I don't, but because they DO NOT stand behind a product they KNOW is flawed from the beginning. I'm off to listen to Deftones and look for another car now. (whispers) ... Nissan sucks.

3/20/10 I took it to Rothrock Nissan in Allentown for diagnostics and they tell me that there is oil burning something having to do with the valves, but that I needed to bring it in again for a 3 hr diagnostics at $120 hr (of course this is out of pocket unless it's approved to be covered by Nissan powertrain warranty that the vehicle still had till it reached 60k). I took my vehicle in on 3/26/19 in the morning, at this point I needed a rental to get to and from. I asked my advisor Simone and she says they don't have any and proceeds to call a major car rental co. I called throughout the week to get updates since it went from a 3 hr to a wk long diagnostics and I was told they found sludge in the oil pan therefore more than likely Nissan would deny covering under warranty as that only happens due to poor maintenance. (Really? I'm being held liable for a previous owner lack of maintenance yet I have all my service receipts).

I quickly called Consumer Affairs and opened a claim with them which I didn't get a call till I had already picked up my car on a Tuesday because when I went to Rothrock my car was unassembled and the tech working on it was off. Really??? Wow customer service and having me an answer by Friday of the same week, keep in mind I called the service manager Patrick twice to get updates and no return call. I literally had to show up after work to get an answer. At this point I have to keep a rental 3 more days to my expense (smh). I was told the claim had not been approved yet and I would have to wait till Monday 4/1/19. I called Monday and they stated it had been denied now the warranty was null and void. Lovely Nissan!!!!

I will never purchase another Nissan needless to say, being that they do not stand by their clients, I am now $690 out of pocket between car rental and diagnostics and they did ABSOLUTELY NOTHING to try and make up for not approving replacing the engine through the powertrain warranty. They should've at least covered the diagnostics then. Tuesday of that following week I get a call from Trenisha at Nissan Consumer Affairs and they didn't even know I had the vehicle in my possession nor that supposedly the claim had been denied.

So now I'm 10k in a car debt/payment for a car that needs a new engine, had powertrain warranty but no longer valid through Nissan's decision and $690 less in my pocket. So much for staying faithful to the brand. AGAIN don't BUY USED NISSANS THAT SO CALLED ARE STILL UNDER WARRANTY AS THEY WILL LOOK FOR ANY EXCUSE TO NOT COVER. The worst part is realistically no used car dealer takes out all of the oil pans to used vehicles purchased at auctions or traded in.

I would of happily taken aftermarket glass didn't have to come from the factory. I'm guessing Nissan knows nothing of “goodwill”. Customer service is TERRIBLE! They can't even do the right thing for their customers, they would much rather lose them instead. Nissan is pathetic. I would never ever lease or purchase anything from this awful awful company again! Everyone else tell your friends and family! All they could come up with was, "Sorry car is not in warranty," spare me Nissan. I will never serve my car in any Nissan service center again. Nissan does not do the right thing and that's the bottom line! Poor product and terrible employees.

I found it a little skeptical, so I took it to universal city Nissan. They couldn't find nothing wrong with my vehicle. The codes that AV Nissan claimed were due to a bad transmission were not coming up. They called AV Nissan to make sure the paper work that was given to me was correct. They said they do not want to change the transmission and charge me because if the problem is not the transmission, well there goes my money. I am very upset. I contacted Nissan Consumer Affairs. I have a case open with them. Nissan consumer affairs agent state they have been trying to reach AV Nissan service manager and there has been no answer since March 07, 2019.

Kiana the Nissan consumer affairs agent called me back. She was rude, pretty much told me there was nothing they can do! Kiana did state she’s no mechanic specialist but that universal city Nissan found nothing wrong with the car so to take it back to AV Nissan. Why would I want to take it back to the place I bought the messed up car. I would suggest everyone to take your business with another dealership. Save yourselves the headache! Please read all reviews before making a decision on buying a Car through Nissan.

Now, my timing belt broke, damaging the timing belt housing and causing other damage to more parts of the engine. I called Nissan Consumer Affairs to ask them to review the problem once again. They called me back today to let me know that they will not cover the repairs. Once again, I am left holding the bag. I still owe $12K on the car and the repairs will be upwards of $8K.

I have been shysted once again. I will never buy another Nissan again. Two is all it takes for me to learn my lesson. I feel stupid for not recognizing their robotic crap before. I am disgusted with Nissan and they will never see me set foot in one of their dealerships again and oh by the way, now with social media running rampant, they should listen more carefully to the squeaky wheel! I wish nothing but the worst for this company!!! They lie and steal from their loyal customers!! And on top of everything, they still have the gall to ask for a rating! Unbelievable! Well, I RATE YOU (ZERO stars!!!). They make you rate at least one star but know this you idiots at Nissan Consumer Affairs, You don't deserve that Star! You are a ZERO star company!!!

Anthony suggested that if I had done their recommended fuel service then this wouldn't have happened. (This angered me more than the $3500 bill.) I told him I even had brought the same vehicle in around 30K miles and had service adviser David ** check on the same issues. He assured me nothing was wrong with this one and noted on my account if the issue arise after warranty that he would take care of it. After I complained and told them the situation was documented in my account prior to the expiration of my warranty, they offered to pay 80% of the cost to repair. I don't understand that if they admit guilt and will pay 80%, why don't they pay the entire balance. This is obviously a defect and should be a nationwide recall. But instead of taking ownership of the problem, Nissan tries to pass the cost to consumers.

THIS SHOULD NOT BE TOLERATED. I will continue to send this message to anyone in Nissan that will take my concern seriously. This will be posted to all Nissan social media account until I get a response. This is terrible service especially to a customer that has a fleet of Nissan vehicles. I WILL NEVER BUY ANOTHER NISSAN AGAIN!

Their calling system is antiquated and set up exactly like someone committing identity theft, like the spam calls everyone gets numerous times per day. We had no way of knowing it was a legitimate call because sometimes we'd answer and it would automatically disconnect. We'd call back. Sometimes it would answer and automatically disconnect, sometimes an automated system would ask for our FULL social security number (not just the last four of our SSN) before agreeing to connect us to a representative.

Considering we thought we were set up on auto draft, therefore thought our payments were being made, and were getting calls from an automated system claiming to be Nissan, at times disconnecting when we answered, at times disconnecting when we called back, and asking us to enter our full social security number when we got through, it all seemed sketchy. It would not be difficult for anyone attempting identity theft to figure out we are making payments to Nissan, call us under the guise of Nissan, and ask for our personal information. Considering the circumstances, we legitimately thought these were spam calls. Furthermore, we received no written communication from Nissan letting us know payments weren't being made, and no phone calls from a live representative. Just sketchy automated phone calls, like the numerous ones we get each day that are spam.

My husband finally decided to figure out what was going on and called the dealership where we purchased the car. We had an incredible experience with them when we bought the car, which is the reason we bought a Nissan in the first place. The finance manager called the number with my husband to verify whether or not it was spam. That's when we realized these calls were legitimate, our payments weren't set up on auto draft, like we thought, and we had a payment over 30 days late.

We explained our situation, brought our payments up to date immediately, even paying extra, and they submitted our account to the legal and credit department for review, to hopefully reverse the negative mark on our credit. Not only did they not reverse it, the customer service supervisor I spoke with when I called to find out the status of the account was incredibly rude and disrespectful. In all my years of talking to customer service representatives, some are fantastic, but she was among the worst. Degrading words, degrading tone of voice. It still astounds me that she spoke to me the way she did.

I wish I would have read all of the negative reviews regarding Nissan Finance before we financed our vehicle. Like I stated before, we could have paid cash for it, but decided to finance it for the sole purpose increasing our credit score. At the very least we would have financed it through our own bank, it was just easier the day we purchased the car to go ahead and finance through Nissan. BIG MISTAKE! We aren’t done fighting this. If there is a resolution other than our current situation I will update this review.

I’m not looking forward to the hours we are going to have to put in to correct a situation that wouldn’t exist if Nissan Finance operated like a company that legitimately cared about its customers, like Honda, Toyota, etc. etc. Again, BUYER BEWARE! If you finance through Nissan, get ready for a rough ride. Keep track of your auto drafts – DO NOT trust that the system will do what it’s supposed to do. And if you happen to have an issue to work out be prepared to be talked to very disrespectfully.

I contacted the dealership and spoke with the service manager and he told me, I missed the cutoff by 125 miles for consideration for Nissan to repair the transmission. Stacie, lied and never mentioned the 120K cut off... She deliberately did not share that information. She did not try to help, she’s a liar and my car is sitting at Nissan and my car isn’t fixed! I am going to make it my business to pass on the deliberate deceit received by Stacie at Nissan North America... Stacie the rude, obnoxious liar can be reached at **.

She stated I needed to call Consumer Affairs to open a case so she could send the video in which I already had a case opened which was how she was able to submit the first set of videos in the first place. Apparently many people have this issue and Nissan should not be in business if this is how they treat their customers. I plan to contact NY State Attorney General and the FTC. I paid a lot of money for this used car and had nothing but problems.

After Explain and doing so a few mins on the phone with a live rep that told me to take it up with the Momentum dealer himself Who so called sold me the car. I Explain to the rep on the on the other end of the phone that they shut down Fairfield Momentum cars dealership due to business financial problems. On top of all that 7 days later I finally get a call back from a lady rep from Nissan Consumer Affair. When talking about my car accident she start yelling and acting way very unprofessional yelling, "I am closing the case for good," right after I told her Nissan Fairfield has closed down due to business problems. Can someone please help.

Here's photos of how it looked with the brand new engine. That's Nissan. @Jenkins Nissan @Nissan. Share this please. Everything under the hood filthy and thanks for the 2 scratches on the front bumper!! Sad thing is that's the 4th vehicle our family has purchased from Jenkins. Way to lose customers. #JenkinsNissan, #Nissan Bonnie **. Next chapter.

So as you all know, my wife's new Nissan Desert Runner after having only 1060 miles on it. Had the motor blow up after the catalytic converter mess up. They replaced the motor and converter in 28 days. She picked it up and has driven 51 miles since. Now warning lights are coming on and off for no reason. The brake light, battery light, and a white one in the middle keep coming on. We explained we want the truck replaced. They refused and it's just one problem after another. Contacting The Better Business Bureau and Department of Agriculture tomorrow. My brother in law owns a repair shop in Jacksonville. He said they have jurisdiction over the laws concerning these type issues. Thanks #JenkinsNissan and #NissanCorporate.

The people from the service centre looks to be trained more for sales than customer support. I am still waiting for Nissan to check what other option is available to fix my issue. But it looks that I will have to pay from my pocket. The next option I have is to file a case against them in court. My company policy is to buy a car every 160k or 4 years. I bought already 2 cars from Nissan and this one will be the last one for sure.

Full Story: I purchased a 2016 370Z NISMO In November 2015. My vehicle developed a water leak in heavy rain on the driver side door. This looks to be a common problem with these vehicles. My vehicle had 33,000 miles and I was told at another dealership that the warranty only covered 32,000 miles. I reported the issue to CA on a survey and was called by a representative. They told me that my vehicle was still under warranty and should take it in. I made an appointment as soon as I could and dropped the vehicle off on a Monday at 4 PM. I was told that no loaner would be provided and that I needed to pay for a rental. This is ridiculous and seems to be the common policy for all Nissan dealers. By Wednesday they had still not inspected the car.

Finally, on Friday they called to let me know that they had found the issue and that I would need to approve the charges. I called to find out what the charges were since it was under warranty, but my service rep was out of the office and no one else could help me. On Saturday I was finally able to reach my service rep who informed me that my warranty had expired 3 days prior to me bringing it in and the work would cost $2,000. I called back to CA to figure out why I was told the work would be covered. When I called they told me I was screwed. Even though I had reported the issue inside the 3-year window, and the exact issue I described was found upon inspection, since the service department took so long to inspect the vehicle the warranty had expired.

On the following Monday they called me back in and said they would look at my case for out of warranty assistance in 3-5 days but there were no guarantees. I told the dealer to order the parts so that the work could progress while I was waiting. The parts took twice as long to arrive over what I was told. When I called to find out about the status of the parts my calls were ignored and when I left messages no one would return my calls. I called over 8 times on Tuesday to get a status update and all the calls were ignored. I left 2 different messages with the service manager and these calls were never returned. I was again denied a loaner car. During the entire process my issues were treated as my problem and Nissan was of no help.

On Wednesday I called again to get a status update, after 3 ignored call and another ignored message to the service manager, I was told that they were still waiting on approval from CA. CA told me they had marked the case urgent, but it could take another day or two. I told them the work would be complete and that I was going to pick up the car because I needed transportation. CA said that if I did that, the case would have to be reevaluated for reimbursement and could change their decision. I told them that this was absurd, and they said they couldn't do anything about it.

Later that day CA called to let me know they had finally reached a decision to cover the repairs. I went to the dealership to pick up the car, but it wasn't ready even though I was told it would be. When the car was finally done, they didn't pull it up, they just gave me the keys and told me to go find my vehicle. I will never buy another Nissan and neither will my friends or coworkers.

Less than 2 years later the same thing, CVT gearbox had gone again. That was in Oct 2018, Nissan refuse to admitted that the car as a fault and now want me to pay €4,000 for a recondition CVT. It's now April 2019 and I have heard nothing. I ended up buying a little Opel for €5,000 with very little mileage. Nissan can keep the car, I wouldn't want it back now anyway. The service I had with Nissan every year was a waste of money. I am very very disappointed with Nissan and would never buy a car from then again.

Original Review: I bought my new Nissan Juke Shiro Limited in 2012 and had it shipped to Spain. In 2016 after a friend had driven it, they brought to my attention that it had no power! Nada! To be honest I had always felt a bit un-at-ease when driving my Juke and felt I didn’t have much control on the speed but never through much if it. Especially as I had always serviced my car at a Nissan dealership approved garage and always got conned into paying premium instead of a standard service. So took my Juke to Nissan dealership and I am told the gearbox had broken, a new one would cost €10,000 including fitting! I was just 3 months out of my 3 year warranty but luckily within the mileage. So after 5 weeks of talk and waiting for decisions, Nissan Europe decided to replace the gearbox and I agreed to the €1,000 cost to fit it. It only had 1 year warranty but surely I wouldn’t need another new gearbox.

2 years later, 3 months after the premium service at Nissan... A friend drove my car and said the same as my last friend who had driven it in 2016!! No power! I took it back to Nissan garage, only to be told the gearbox was broken, again. Metal getting into the oil because 2 disks are grinding together in the gearbox... 2 months later, several phone calls, emails and messages. Nissan will only offer a 35% discount on a recondition gearbox €3,998! I can’t see how a faulty car manufactured and badly made by Nissan can be my fault. It cost me over £18,000 new.

I am now out of pocket by €1,500 on rental cars and Nissan just don’t give a damn. I was never offered a courtesy car this time or back in 2016. This whole situation has had me sick with worry and not even having €3,998 to pay for the reconditioned gearbox that Nissan have offered! So I can having to pay another month of car hire cost, I am totally lost as to what to do. The head office in Barcelona that have also dealt with my case have been totally unprofessional and unresponsive to my phone calls and my emails. Needless to say, I would never buy another Nissan again???

I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my car's value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

Look, I know I should have asked the right questions, but I work a 9-5 job and every time I tried to call to talk to someone they were busy, which I understand, but I never received any callbacks, and I received no EMPATHY from the sales desk. When talking to what was said to be the manager there, he offered me nothing for my wait.

After towing my car to a collision center nearby, they inform me one part for my car will take 4-6 weeks to get there. Then at which I will have to wait for them to fix my car. Now, I am in a position where I must loan a family friend’s car for 2 months. I then reached out to Nissan’s customer service to see if there is anything they can do for me. I wait another week to find out there is not ONE single thing they can do for me, NOTHING. Now, I have worked in the customer service industry for YEARS. For me to buy a car and have something misfortunate happen soon after, and must wait 2 months for me to see my car, be offered no rental/ loaner, no free future services, no free car payments, nothing? Now that makes for a very unhappy customer. I will no longer be buying a Nissan after this car. For any new car buyers? I wouldn’t buy a Nissan either.