Montway Auto Transport Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
Filter by Rating
- (4,645)
- (429)
- (74)
- (34)
- (101)
Popular Mentions
- 4,896,076 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,896,076 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 1, 2024
The cost was very reasonable for the transport of my new car from Henderson NV to Shoreline WA. They picked up my vehicle within the set timeframe. The driver stayed in constant contact with me and delivered my vehicle damage free. This is the second time I used Montway and would definitely use them again.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed April 1, 2024
Montway was VERY fast in picking up and delivering a 2020 Tahoe from Fresno California to Houston Texas! I think I paid about $100 more for their service but it was absolutely worth it. It was picked up on a Monday and delivered on a Wednesday with a team of drivers. I would use them again.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed April 1, 2024
It took some time to get the right carrier but he was well worth the wait. The carrier (Stincer & Ordaz Transport LLC) kept us in the loop of communication. I would definitely use that carrier again. When the truck arrived, he was on time and very pleasant! After speaking with the driver, we found out that his brother was currently located in Phoenix...
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed April 1, 2024
Company was Johnny on the spot with everything. Shipping went good and the car arrived in good shape. People with the company were helpful and no problems were encountered. Car was picked up as promised and arrived at my home as promised. In fact it arrived earlier than promised. I highly recommend this company.
Thank you so much for your kind words, Ben. We really appreciate you taking the time to share your experience with us. Cheers!
Reviewed April 1, 2024
Montway kept me informed so that I knew when the car was gonna get there. They knew that I wanted to get the car as close to the time that I was flying across the country. So, I wanted to meet the car at a certain place. The car came in the same day that I flew in. So, it was good timing. I had the phone number of the driver and every couple of days, he’d call me and let me know where he was at and about what time he thought he could get to the location where I would be. So, that was a very positive thing. He was great. He was a really nice guy. He lived in Arizona where I lived. So, we had a good interaction. He was very accommodating as far as everything I needed. I had a great experience.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed April 1, 2024
My experience with Montway was great. Their customer service was excellent. They were very prompt to respond and always made sure that they answered all the questions. I first did the quote, and they kept following up, if we wanted to go with the company. My ex-husband sent the car from Texas to Florida where I am right now and the car arrived in excellent condition. It arrived the day they promised and everything was excellent. They called in advance to make sure I was there, and it was really fast. I got out the building and the car was already out of the tow and it was very smooth. The quote was really accurate too.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed April 1, 2024
Montway was excellent. They were constantly giving me the feedback. They gave me the time.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed March 31, 2024
When I signed up with Montway, it was fine, easy and self-explanatory. I had used another company before, so I was familiar with the process.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed March 31, 2024
We're very pleased with Montway. We had a Kia Cadenza shipped through them from Massachusetts to Delray Beach. The quote was very accurate. Last year, the pick-up wasn't that great. It wasn't very convenient, so we wound up put out with that. But otherwise, our experience with them has been okay.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed March 18, 2024
I had used Montway last year, and I was very satisfied. I had to have somebody who could transport my camper van. Montway found somebody to do it for me. However, setting it up was difficult because they couldn't tell me exactly when they were gonna pick it up. I was at a hotel and they wanted me to leave the keys at the hotel. I told them I wasn't gonna do that. They got me the name of the storage place nearby, but when I got there, they said they wouldn't take it. It was a mess. I had no contact information for the driver.
This time, coming out, it was fine. I went ahead and flew out. I had my daughter-in-law interact with them to meet the guy for the pick up. I had two vehicles brought up. She had to drive the cars over to a shopping center ‘cause the driver couldn't bring the truck down our neighborhood. It's a big truck. During the delivery, I had to meet the driver up at the Safeway here in Tucson. He already had both vehicles off the transport truck and ready for me. He had my text number and I texted him. I knew exactly when he was gonna be here. It worked out great. The cost is too expensive but they didn't add anything on.
Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and do our best to provide the most accurate information possible. Carriers set their own schedules and with the complex nature of logistics, those schedules can change at a moment's notice. We do our best to help accommodate any situations that arise and we appreciate your understanding during these times.
Reviewed March 16, 2024
I used Montway before and they were easy to deal with. I used them again recently and they were very courteous. The quote they gave was very competitive, and the pickup and delivery process was very fluid. They pretty much were there when they said they would be there, which was the most important part.
We appreciate your positive rating, Maripeg! We're always delighted to assist with your auto transport needs.
Reviewed March 14, 2024
Montway looked like they had a good resume and I tried them. They were very helpful and knew what they were talking about. I've recommended them to my friends. I was impressed with the knowledge of what we were doing and how they were gonna ship the car and how much it cost. They told me that if I want enclosed transport, it's gonna be X amount of dollars more. So, we picked the open transport. The driver called us and told us when they were picking it up. The guy showed up that night and put it on his truck and off they went. It took him four days to get down to Florida because of the weather up north. But he kept us informed almost every day of where he was and also kept us informed that whole day. Then we met up at a parking lot not even 10 minutes from our house. People should try Montway. It worked out well.
We appreciate your positive rating, Mary! We're always delighted to assist with your auto transport needs.
Reviewed March 13, 2024
My parents always drive to Florida and stay there for four months. About four years ago, I went and I researched a few car transportation companies. I didn't want them driving anymore because they got into their 80s and it wasn't a good idea. Montway came up and we went with them. They would communicate throughout the whole process. They would give me a window, sometimes three to five days, and they would always do better than they say. They're always ahead of schedule. There was one time they were right on schedule but that was within the time they told me that they would do it. Also, the drivers are amazing. I'm not going anywhere else.
We appreciate your positive rating, Tony! We're always delighted to assist with your family's auto transport needs.
Reviewed March 13, 2024
I had a great experience overall with Montway. The communication with the driver was excellent.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 13, 2024
Setting up transport with Montway was very easy. They were very supportive and they took me through every step. Everything was online initially. The pickup was on January 8th and the drop-off was five days later. We went from Saratoga Springs, New York to Pompano Beach, Florida. The driver was also very good. The final price was exactly the same as the quote.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 13, 2024
The quote was 100% accurate, and Montway was really easy to work with. Their customer service was very good. We dropped our car off at the port in Honolulu and they took care of it from there, then my in-laws picked up the car. Montway told me the delivery would take six weeks, but it arrived in four. It was earlier than I expected. They called me and I called my father-in-law. He called back Montway, and they found a place and they said it was seamless.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 13, 2024
I moved from Minneapolis to Honolulu and I used Montway to transport my car. Their website was perfect and when I talked to their rep, I was reaffirmed of my assessment of the good reviews that I read online. He was a very straightforward midwesterner like me and he was quite clear as to what they could do, what they couldn't do, and what they needed. The quote they gave me was reasonable. They gave me a very small discount for my advanced age but apart from that, there was no negotiation involved and based on what I was able to find elsewhere, the price was quite competitive. And I tend to be more inclined to go for quality than price.
The driver who picked the car up in Minneapolis on a cold winter afternoon was from California and he said he couldn't wait to get out of there. We talked quite a bit. When my car got to Hawaii, I had to pick it up from the marine terminal. But the driver called me from California to let me know that the car got here in good shape and he didn't have to do that.
We appreciate your positive rating, Steve! We're always delighted to assist with your auto transport needs.
Reviewed March 13, 2024
I had a good experience with Montway. They picked up when they said they were gonna pick up. The driver called, identified himself and said, “I'm coming to pick up your car. I'll be there in three hours.” For some reason, he didn't make it, and Montway rerouted it. The next guy called, then he picked up the car and kept in touch with me the whole way. He delivered my car within two and a half days to where I wanted him to. It was amazing. It was right after Christmas. I wanted it done during Christmas week, but nobody drives on Christmas week, so I understand that. I hired Montway again to transport the car on my way back home, and I'm expecting the same service.
We appreciate your positive rating, Deborah! We're always delighted to assist with your auto transport needs.
Reviewed March 13, 2024
We needed our car shipped down to Florida for the winter, and another transport company suggested Montway to us, because the guy wasn't able to get our car here at the time that we wanted to. I called Montway, then they gave me a time, and there was no problem. During pickup, I was at my daughter's house in Minneapolis and they drove right up, picked up the car and took off. The car was perfect when it arrived. Overall, Montway is very reputable and easy to work with, and I've given the name out to a few people that I know.
We appreciate your positive rating, Carol! We're always delighted to assist with your auto transport needs.
Reviewed March 12, 2024
Montway was on time and very helpful. They told me they were gonna come on a specific time. They came, checked the car and let me sign. We agreed on a certain pick up point and I met them and gave them my car. They said they were gonna deliver it within a certain day, which was at the same day they promised. Everything went smoothly. I would recommend Montway for anyone traveling between the states.
Thank you for your positive feedback! We're glad to hear that Montway provided timely and helpful service, and that everything went smoothly with your car shipment. We appreciate your recommendation and look forward to assisting you or anyone else with interstate travel in the future.
Reviewed March 12, 2024
The vehicle was picked up on a larger road where I met the driver and it was just like I left it when it arrived. Montway is dependable. They picked up and dropped off the car on time and their price was accurate. I would recommend them.
We appreciate your positive rating, Steve! We're always delighted to assist with your auto transport needs.
Reviewed March 12, 2024
The usual thing is Montway gives you a five-day window from which the driver will pick up the vehicle and then, they tell you when it’s gonna be delivered. I've had a good experience with the drivers all the times I've used Montway, which is the reason I keep using them. The quote is very fair and accurate. I now get a frequent user fare. I've used them every year for the last five years.
Thank you for the recommendation, Charlie! We are happy to help any time.
Reviewed March 12, 2024
We've had a few years of using Montway and it’s always good dealing with customer service as well as the drivers. The price got expensive but it came back down. The cars get a lot of dirt on them in those open things but they've always been fine. It's always been just like we gave it to them.
Thank you for the recommendation, Rebecca! We are happy to help anytime.
Reviewed March 12, 2024
The quality of service was good, which was why I went with Montway twice. I was pleased with them the first time. They made it simple. It's not inexpensive to ship a car and it wasn't a huge bargain, but I felt good about it and that it was gonna get there and not be damaged. They were super organized. I knew what I was getting and they did a good job following up. They were helpful and answered my questions and it was always very easy with them. The first time I used them was from Seattle to Minneapolis and it took a week. The transport for my daughter’s car took less time than they anticipated. They thought it would be in a month and it was there in more or less three weeks. So, that was good because it got shipped from a container ship and put on the back of the old big rig. The driver’s communication was good both times. He told us when he was coming and what to expect. And he was very courteous.
We're so glad you're happy with our services, Tami! We're always here for your next auto transport adventure.
Reviewed March 12, 2024
The car arrived on the day that Montway said it would though it was a little later. But the hour wasn't an issue. The car was in perfect condition and there wasn’t a scratch on it. The price was good and there were no hidden charges. Montway was very good.
We're so glad you're happy with our services, Anthony! We're always here for your next auto transport adventure.
Reviewed March 12, 2024
The driver was very pleasant and the vehicle was in perfect condition when it arrived. I'm very happy with Montway's service.
We're so glad you're happy with our services, RObert! We're always here for your next auto transport adventure.
Reviewed March 12, 2024
I left my car in Florida with the keys and the gentleman picked it up because it couldn't go into the complex. But he called to tell me he was there. He kept me in touch with what time he was coming for the delivery and told me when he was in the front of the house. He was very nice. The transport took maybe seven days and when the car arrived, it was perfect. The experience with Montway was the only thing that worked out for me with my total move. So, I will recommend it.
We're so glad you're happy with our services, Olga! We're always here for your next auto transport adventure.
Reviewed March 12, 2024
Montway wasn't the cheapest option but it was affordable versus other ones that I was looking at. The reps answered all my questions well. I was surprised at how fast the transport was. I went from Philly to Portland and it took a week and a half. When the crew delivered the car, they had trouble figuring out how to bring it to the destination because it was a residential neighborhood. But they ended up just doing it, which was cool. The car was just how I left it. But it was a little cringe that they were adamant about not having stuff in the back of the car. I had to bring a bunch of stuff and if there was visible stuff in the back, it was a $150 fine. I did it anyway and told the person to charge me.
We're so glad you're happy with our services, Reverie! We're always here for your next auto transport adventure.
Reviewed March 12, 2024
I had a very good experience with Montway. The transport was from New York to Florida, and everything went very well. It took four days, and the driver called me 10 minutes before the cars arrived. I had somebody meet him, and the whole process took less than half an hour.
We're so glad you're happy with our services, Dominic! We're always here for your next auto transport adventure.
Reviewed March 12, 2024
We signed up for a transport service and it worked out fine. Everybody was very on top of things and we had no problems. It was a nice young man who came and picked up our SUV, and although he came late in the evening, he was very cooperative and took good care of it. The cost was more than we wanted to pay, but it was okay. The SUV got delivered when they said it would and we haven't noticed any problems with it.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed March 12, 2024
I had a vehicle transported from New York to Seattle. It took two weeks, and the communication with the company varied. Some people were really well-informed and some people that I spoke with were not. On the other hand, the communication with the drivers was really good, and my interactions with them at pick-up and drop-off were the best. They were exceptional. All in all, my experience was great.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
I'll recommend Montway. I set up the transport online, then they called and I was able to process it swiftly. The cost was good, and they brought my car to me.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
Montway was good. It was my first time shipping a car, so I wasn't exactly sure of what to expect. However, pickup and drop-off were good and the timeframe was within their range of acceptable times to ship the car. They were relatively communicative as well.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
I had Montway transport a Sedan. Setting it up was quick and hassle-free. So, it was a straightforward process. For the distance that the car was being shipped, their price was fair. It was a competitive price in regard to the other companies I contacted. As far as shipping, they offered a closed one, but it was an open carry that was used. The delivery was good. I received a phone call from the driver, and then I ended up going outside, and then seeing him pull up. So, it was seamless. It was a good experience. I would recommend using the company to transport.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
My Montway experience was good. The car ended up getting there before the time that they had scheduled, but after the time I had originally asked. The driver's communication was really good. I'll use Montway again. I plan to use them to ship the car back.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
I had Montway ship a compact SUV. I first went to their website and I did a quote to see a price estimate for the move, specifying source and destination locations. I made the reservation, and then, later, I received a call from the representative to schedule the move and to confirm the details. One day before the scheduled date, they called me again to confirm the pick-up agenda. Then on that exact day, 30 minutes before the driver arrived, he gave me a call so that I can drive my car there. We did the pick-up smoothly after he inspected any dents or imperfections on the car and documented it. Then after, he gave me an estimate of time of arrival. After seven days, I got my car here in California.
Montway's price is reasonable for the load of work they have done for me. So, I'm appreciative. My experience was fantastic. Montway is a reliable platform and what I paid was worthy and I got the service that I expected from the platform. The contractor did an amazing job. I would recommend both the contractor and the Montway platform to any of my friends who would like to schedule a car shipped. I used Montway two times, and I was happy with both of them.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
Montway moved our car from Philadelphia to Seattle. Their rep was good. The transport took 10 days, and the car's condition was excellent.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
Everything with Montway was very easy. They matched a competing price that I had. The only thing was the notice ahead of when the car was to be picked up was a little bit short. It was great that someone was showing up quickly, but on the day of the pick-up, we were only given three hours’ notice. So, it would have been great to get a little more notice than that, but I realized drivers are only available at certain times. The people transporting the car were very nice, very helpful, provided lots of updates, and connected when the delivery was made because we were having it delivered from one state to another and we were not in the delivery location when the car had to be dropped off.
We had a one-week pick-up window for when the driver might come retrieve the vehicle. It was gonna be between a Monday and a Friday. They ended up coming on a Wednesday. So, it was within that overall five-day window. The car was up here by Thursday afternoon. So, it was a very good and prompt delivery. All in all, the experience was very positive and straightforward.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
Montway was great. Everything was clearly laid out. They gave me a span of time that the car might be picked up and that ended up being correct. It all went according to plan. The quote was very fair. Delivery was good. My address is in the center of the city, a place where it would be awkward to drive one of those trucks that carries a bunch of cars. So, they had asked to shift the location from the original delivery address and what had been proposed was way outside of the city. I had to ask if we could figure something else out because it would be a 45-minute Uber ride and they couldn't guarantee it would be there by the end of business day. So, we ended up meeting in a Walmart parking lot, which was relatively close by, and it worked out fine for me. I'm happy with the experience.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
My cars' transport was scheduled take about two days but it took too long for Montway to find a carrier and let us know. We started back in July and we never knew until the end of December. The price was a little expensive, too. But their reps were great and the carrier driver that picked up the car was fantastic. He let us know where he was at all times and when to expect him. He came later than what we expected because he had to go to Vermont and back to New York State. We expected him around 1:00 in the afternoon and he arrived around 11 o'clock at night, past our bedtime. He picked up the vehicles at the school near our home and continued on. I could track him on MyT App. But he was very good and he delivered the car on time here in Florida, so we were happy.
Thank you so much for this great 4-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
Montway's reps were all good and everything went well. But it took a long time to get my car. The total transport took about seven days which was one day longer than what they told me. Other than that, the driver was very professional. He brought the truck up to the gate, picked my car up, and drove it down to wherever the truck was. It was on the same street and I didn't have any issues at all with that. He was very nice and my car got there in one piece. The price was fair and I'm using them again on my way back home.
We appreciate your positive feedback and are glad to hear that overall, your experience with Montway was good. We apologize for the slight delay in the transport time, but we're pleased that your car arrived safely and that the driver provided professional service. Thank you for choosing us again for your return trip, and we look forward to serving you again.
Reviewed March 12, 2024
Transporting thru Montway was a really quick and easy thing. I just booked it and the driver let me know before he was coming, about 24 hours in advance and where to meet him. First, he asked me if there was somewhere specific I wanted to meet him. But he found a parking lot that he said would be big enough and sent me the location. Then he gave me a call about 30 minutes before he would arrive at the destination and all I did was drop my car off. He took some pictures and looked, then put it on the back of his truck, and I paid him.
Then I moved to Washington State and my car came a couple of days later. The driver called me and he found a spot that was less than a mile from my house, which was nice because it couldn't be done here in my cul-de-sac. The drop-off was really easy as well. He let me look at my car, took some more pictures, asked me if I had any questions, had me turn it on, and it was all good to go. The transport took less than a week. There was a snowstorm going on, so I figured it was going to be very delayed because it went from Virginia to Washington State. But the driver still came through and brought the car. I really liked the service. I heard really bad things from people about different companies transporting vehicles, so I was a little nervous at first. But everything went really well and I would do it again. In fact, one of my friends is moving from West Virginia to Washington State, so I'm going to have her use Montway as well.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
Montway had a pretty smooth process and the drivers were good to work with. They were very flexible. I shipped a Nissan Sentra from Florida to Massachusetts and it was done efficiently. They allowed me to call or text them if I had any questions. When I had a question about how they were going to bring the truck into the neighborhood, we cleared that up and we just met the driver at another bigger parking lot. But when I picked up the car, it had little white strands of hair which looked like they were from a dog and it was very questionable. Other than that, nothing else was messed up and the service was great. Also, Montway's price was cheaper than what I expected.
Thank you so much for this great 4-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
I needed to transfer my vehicle from California to South Carolina. I used the chat on Montway's web page and someone called me. At the beginning, they said the transport would take seven days, then it shifted because the driver canceled. I left the car with one of my friends and the car got here a day after I got here. For the delivery, I met up with the driver in a spacious part of the entrance of one of the bases. He drove the car, then he turned around. He inspected the vehicle and took pictures. Then once I paid, he gave me the key.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
I shipped a BMW from Buffalo to Palm Springs for 2,500 miles and Montway's reps were very attentive. The drivers were informative and on time. The transport took five days, which was a little shorter than the timeline they gave me. I ended up renting a car an extra two days that I didn't have to. Other than that, the car arrived in perfect condition. But after the shipment, they were very persistent in getting reviews. And a number of weeks after I left a review, they still continued to ask for reviews.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 12, 2024
We made a phone call to Montway to have our Toyota RAV4 transported and the process was easy. The quote they gave us was decent and the driver came to pick up the car a day early, which was a little inconvenient. But they were able to delay it a few hours, so it worked out. The delivery was pretty straightforward and they were very good about notifying us when it would be delivered. It came very fast, too. The driver called and said he was half-hour away and we gave him directions. They were concerned they wouldn't be able to get in and out of the street we were on, so we met them a block down the street.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 11, 2024
They were on time and they waited until I got in the car and started it to see if it would start after having been on the truck all week. They cared that I had a problem with something and they fixed it. They were very responsive. They were professional and speedy and their prices were good. I'm very happy with Montway and if I were shipping my car, I would ship with them again.
Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the word about us.
Reviewed March 11, 2024
We called Montway a couple of times to see when they would be picking up at our door because it was door to door. They were very helpful and instilled confidence in what they were going to do. Their quote was spot-on. They picked the car up in Utah and delivered it to Hawaii. We went down and picked it up at the port in Hawaii and it was easy to pick up. We were very pleased with the whole result. It was a very reliable and excellent service.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed March 11, 2024
I was able to get an estimate quickly from Montway and was satisfied with the price. The vehicle got here without any damage so, from that perspective, I'm happy. But the communication was difficult. The person who I had to pick it up said they couldn't communicate with the driver. There was a language barrier a couple of times whenever I was dealing with them and that was a pain. The driver was communicating with me and trying to find my house but it was hard to communicate with him. When he got to my house, I couldn't speak to him 'cause he didn't speak English at all. He had to do a translator app to talk to me. Whenever he wanted to download the car off the trailer, he was worried about the front-end scraping because of the type of ramps that he had. He pulled in, drove his truck in my yard and squashed my brand new grass. Other than those, it was a convenient transaction. I would probably do it again. I just would like to have somebody I could communicate with if possible.
We appreciate your feedback and are glad you were satisfied with the pricing and condition of your vehicle upon arrival. We apologize for any difficulties. Clear communication and customer satisfaction are our priorities. Our support team is here 365 days a year to help in the event of any issues, including communication. So please do not hesitate to contact us. Thank you for your feedback, and we look forward to serving you better in the future.
Reviewed March 11, 2024
Everything Montway told me came true. They got here on time and unloaded my vehicle. It was in good shape. They were right on the money. We'd use them again.
Thank you for your 5-star review, James! We appreciate your feedback and look forward to the next move.
Reviewed March 11, 2024
Montway was fantastic. They communicated with me every step of the way. They were the most honest and straightforward. They stuck with what they quoted me and never tried to charge me any extra fees. I spoke to five different reps throughout the time I was trying to arrange this and every single one of them was helpful. The driver was awesome. He even worked with us because we drive a truck around the country ourselves so we were running a couple of hours late. He gave us his cellphone number so we were keeping in touch with him throughout the whole situation. If I ever had to ship another vehicle, I wouldn't use anybody else but Montway.
Hi Nicole. Thank you for taking the time to share your feedback with us. We appreciate your glowing review and are thrilled to hear that you received excellent service throughout your shipment. We look forward to seeing you again in the future!
Reviewed March 11, 2024
My experience with Montway was great. The person that came and picked up made it really smooth. He called and gave me an accurate address of where he wanted to get the car picked up, and before even getting out of the car, he did the whole check of the car, with the scratches and the dents. He walked me through the entire process from beginning to end. He said that somebody would be calling me in a certain amount of days, and they ended up calling me when he said they would.
The person that ended up dropping off the car was really good too. He texted me two days prior to delivery, letting me know where he was gonna be and when. The guy that picked up my car said I can get my car up to two weeks later, but I ended up getting my car the next day, after I moved here, which is great. The person who delivered my vehicle dropped it right in front of my apartment building, so I didn't have to travel at all to get it. He was really quick too. He said he would be there in about 45 minutes, and it ended up only being 30 minutes, then he got the car off of the trailer.
Hi Serena. Thank you for taking the time to share your feedback with us. We strive to work with the best carriers in the industry, and are thrilled to hear that you received excellent service from the driver. Should you ever need our services again in the future, we are here to help!
Reviewed March 11, 2024
The guy from Montway called me right away. He's a nice kid, and our interactions were very good. He picked up and delivered the car when he said he was gonna. That was all I was looking for, with a fair price. I had a bad experience a couple of years ago with another company that quoted me a price, then all of a sudden it went much higher, but the bottom line was, I was in a pinch and they never showed up anyway. With Montway, the cost was exactly what they quoted me, and they came on time and did what they were supposed to do. I would use them again.
Thank you for taking the time to share your feedback with us, John. We are thrilled to hear that you received quality service during your shipment. Should you ever need our services again in the future, we are always happy to help!
Reviewed March 11, 2024
Montway was great. Nowadays, when you do something, it's always a recording. You don't talk to a real person. Montway communicates with you as real people. So, that is a number one plus. Everybody was helpful and worked around my schedule as far as dropping points. My car was there right the day after I arrived, which was perfect. It was the same as I left it and the transport took about four days. Everything was positive. If it had been negative, I wouldn't have used them the second time. Everything is overrated and expensive but for me to move from California to Ohio and Ohio back to California, the cost was within reason because had I driven, I would have spent more money. It would have been a different experience.
Hi Corinthia. Thank you for taking the time to share your feedback with us. We are delighted to hear that your vehicle arrived safely and on time. We look forward to the next move!
Reviewed March 11, 2024
Montway had an acceptable carrier and offered good value. I had them transport a Toyota Land Cruiser from Texas to South Carolina, which is approximately 2,000 miles, and someone scheduled it. They arranged to pick up the vehicle and put me in contact with the carrier. The carrier and I had an agreed upon location, and I picked up the vehicle and we exchanged pay.
Hi Justin. Thank you for your positive feedback. Should you ever need our services again in the future, we are happy to help!
Reviewed March 11, 2024
I called Montway to book a service. We come down to Florida for the winter, so we transport one car. I was gonna bring my car down then we decided to take my girlfriend's car instead. I had to change cars, but everything worked out well. I went for an enclosed trailer 'cause I wanted to make sure the car wouldn't get any damage. It worked beautifully, and the price was what I paid for a transport that wasn't enclosed.
The transporter was excellent, and we liked him. When he picked up the car at my house, he was very pleasant and had a good appearance. It also looked like his truck was brand new. For the delivery, I had somebody meet the truck, and the transporter was very nice. Overall, everything was good on the trip down for the car. We were happy with the whole thing and I have to get in contact with Montway in another month to set up the return trip.
Hi Robert. Thank you for your feedback. It is great to hear that you received excellent service from both Montway and the driver. Should you ever need our services again in the future, we are happy to help.
Reviewed March 11, 2024
Montway was fast, easy and affordable. I had a lovely experience.
Thank you for your feedback, Kristen. Your 5-star rating is appreciated and we hope to see you again soon.
Reviewed March 11, 2024
If somebody asked for a transport company, I would recommend Montway. They had good reviews, so I tried them and my interaction with the rep was fine. The driver was fine too. He did an excellent job and I was pleased with them.
Thank you for your 5-star rating, Michael. Your comments and your recommendation are greatly appreciated and we hope to see you again soon!
Reviewed March 11, 2024
Montway had a good rate and they seemed trustworthy. They stuck with the quote that they gave me. When I had an issue with the pick up or delivery, they handled it quickly, and there wasn't a big back and forth. There was no additional charges, so I was happy with the experience overall and I was happy with the initial conversation. My vehicle was dropped off within the time span that they said it would, and it went smoothly. The people at Montway were professional. There was no unprofessionalism at all.
Thank you for your review, Michael. We are thrilled to hear that your vehicle arrived on time and it went smoothly. We appreciate your business and hope to see you again soon!
Reviewed March 10, 2024
I had Montway shipped a Toyota Corolla. I called one of their people. They were very friendly and informative. I really liked the quote. Everything was straightforward. I went and got my car off. I got updates. They updated me where it was and it got delivered to my house in a timely manner.
Thank you for your 5-star review, Danen. We appreciate your comments regarding your recent vehicle shipment and hope to see you again soon.
Reviewed March 10, 2024
Montway shipped my 2018 Ford Escape. Everything was fine. It was hard to explain to the guy where to go to be closer to me. I gave him the address where to come and everything. They were paving our development because it needed it badly. This is an older development. They paved one road on one side and just finished paving the front. I was like, "Great. My car is supposed to come today. And they just paved the roads all the way around me. How is he supposed to deliver my car when they just paved the road?" The guy told me he was on Ridgeway Avenue. It was hard to explain to him that right out of my development of 571, there's a light there and an area where he could pull an 18-wheeler like boom. He parked on Ridgeway Avenue. I said, "They just paved the road. How can you bring a car down here?"
I called him and I said, "Where are you at? Are you right by 6th Avenue?" He said, "Yeah." I was walking up there and when I was getting to the end of Ridgeway, he was bringing my car up and he pulled it off to the side. I said, "Oh, that's nice. Good." I was using my walker and I didn't know how to fold it to get it in my car. He folded it and put it in my car for me. He was a very nice gentleman. He was very efficient as well. The service was excellent. Just like everybody else, Montway charges a stupid amount of money, too, but they were really reliable. From the beginning of when I called until the end, everything was excellent.
Thank you for your 5-star review, Lois. We are thrilled to have gained your business and we hope to see you again in the future.
Reviewed March 10, 2024
I shipped a Chevy Equinox through Montway. Their customer service reps were always very good. They were very responsive. It was a good experience. If I had to do it again, I would use Montway.
Thank you for your positive feedback, Christina! We are thrilled to hear that you had a good experience with Montway Auto Transport and look forward to the next move.
Reviewed March 10, 2024
Montway delivered on time. I was surprised that they weren't late. I thought they were gonna be later than what I expected. So, it was better than I expected. I was happy with everything. Customer service was good. The pricing was a little bit higher than what I would have wanted to be, but I wanted to go with a place where price was guaranteed. I was happy that the quote that was provided didn't change. I had heard from other companies that they could change the pricing. So, I made sure that I got a guaranteed price. I had a great experience, and I would definitely recommend them to someone else that needed the service.
Hi Vianey. Thank you for your feedback. We strive to provide competitive pricing and appreciate your comments regarding your recent shipment. Your recommendation to others is appreciated and we hope to see you again in the future.
Reviewed March 10, 2024
I signed up online. Montway Auto Transport called. We went over what the procedure was. It was very simple. Their driver called. He told me when he would be there. He arrived on time and picked up the car no problem. He was a friendly guy. And he got it to his location when he said he would.
Thank you for your positive feedback, Mindy. We appreciate your comments regarding your recent shipment with Montway and your experience with the driver. We hope to see you again in the future.
Reviewed March 10, 2024
The customer service reps did a great job. We had to reschedule one time and it all worked out just fine. The quote from Montway was very reasonable and spot on. We ended up going with a closed vehicle, so we paid a little bit more. But it was just what they told us and there was never any more asked. The delivery went well and met our expectations. It was quick and the driver was very professional. We had already paid and he needed paperwork signed so, that was a little confusing. But other than that, it was great.
Thank you for taking the time to leave your feedback, Julianne. We're thrilled to hear that our team was helpful and accommodating when you had to reschedule. We're glad the delivery of your vehicle went smoothly and met your expectations. It's great to hear the driver was professional as well. Thank you again for choosing Montway Auto Transport.
Reviewed March 10, 2024
The way Montway Auto Transport does business is very unappealing. The problem is the service behind the drivers. And that's when I decided, when they took the car, that I'm not doing this anymore. Last December, I bought another car and I'm leaving it here so that I’ll never have to do it again.
Last year, at this time, I reserved a space for my automobile. I waited and waited. I got concerned about the flight. Montway Auto Transport's courier finally came and took the car. And by the skin of my teeth, I would miss my flight if they didn't. Nobody said a word. I assumed it would arrive three days later. I took my flight, got home. It wasn't there. Another week went by. I thought it was on its way. But it made its way to Bradenton and sat there for another week. I had packed the car with the things that I needed. I had to fly home so I couldn't take that much, and everything that I use all the time. I called every day. I got no information. Finally, the car arrived. That was very unpleasant.
The stress of it was more than I could bear. I will send my car home. But in order to never have to go do it again, I bought a car that I could leave here. And all I have to do is travel by flight. I finally found out that what they did was they picked the car up and stored it in Bradenton. They said they would have a problem getting drivers. I didn't believe that. What I thought happened was they waited for a full load to take my car.
The drivers are very nice and cooperative. I had a problem before my car left for Florida. When I gave my credit card, it was fine. But on the weekend, they called me and said that there was a problem with my credit card. I was on pins and needles until the following Monday because I wouldn't get anywhere over the weekend. Finally, we got it straightened out. It expired and they replaced the card. All I had to do was give them a different card number. The courier came for my car. Right then and there, they put my car on and wanted me to pay the bill. We had gotten it straightened out the day before. But there we were with a problem. So I called Montway. They said there was no problem. They had the credit card, but didn't inform the driver. So, I gave them my phone to confirm that I had paid my bill. And off they went.
Hello Susan. Thank you for taking the time to share your feedback with us. Transparency is very important to us and we are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.
Again, we apologize for any inconvenience you have experienced. If you have any additional comments or concerns, we invite you to contact us at feedback@montway.com.
Reviewed March 10, 2024
When I used Montway, they responded quickly. Their pricing was reasonable, too. They were great. Vehicle arrived at my daughter's, she was there to get it and there weren't any problems.
Thank you for your review, Brian! We appreciate your feedback and hope to see you again soon.
Reviewed March 10, 2024
I've used Montway twice. The rep I worked with was a nice guy. He answered all the questions that I had and their quote was reasonable too. The delivery and pick up went smoothly as well. Because of my neighborhood, the driver couldn't park too close to me. So, I drove the car down there. It was good walking distance after I dropped the car off. Their customer service was always good. I'm very satisfied.
Thank you for your review, Jeffrey. We are honored to have gained your trust and are thrilled to hear that you received excellent service during your shipment. We hope to see you again soon.
Reviewed March 10, 2024
I am satisfied with my experience with Montway. I moved from the East Coast to the West Coast. A friend of mine was happy about their service. She recommended them to me, so I used the service. I'm also happy. My experience went well and it was very professional. They brought my car to my doorstep. The first driver I met was professional and polite. The second driver was also very professional.
Hello Antenah and thank you for your 5-star rating. We are thrilled to hear that you were satisfied with the level of service you received during your recent shipment. Should you ever need our services again in the future, we are happy to help!
Reviewed March 10, 2024
The customer service reps at Montway were very friendly. It was very easy to communicate with them. They answered all the questions that I had and everything was very easy. It was nothing complicated. I was able to tell them the date when my vehicle was ready to be picked up, and they came to where I told them my vehicle was. It was in my house in California. They picked it up and whenever they said they will deliver, they did.
Hello Adriana. Thank you for taking the time to share your experience with us. We appreciate your comments regarding the level of service and communication you received. Should you ever need our assistance again in the future, we are happy to help.
Reviewed March 9, 2024
Their customer service was excellent. They allowed me to put things in my trunk. Their quote was reasonable too. The vehicle was also in excellent condition when it arrived.
Thank you for your 5-star review, Debra. We are delighted to hear that you had a positive experience with Montway Auto Transport, and look forward to the next move!
Reviewed March 9, 2024
Montway gave me a better quote than a few other people. I talked to the reps on the phone a few times and then, the driver came and picked up my car. They were very helpful and everything went smoothly. They parked the car exactly where I said to park it and it was there when I got there. The transport was faster than what Montway promised me. It was a day early. The car was dirty but that’s normal. Montway has very reliable and respectful people. I had no trouble with them so I’d recommend.
Hi Emily. Thank you for your positive review. Your recommendation is appreciated and we hope to see you again in the future.
Reviewed March 9, 2024
The rep from Montway sent me information on when the guy would be contacting me. All the interaction was good and the attitude and professionalism were great. My cousin was there to receive the delivery and she had no issues. The drivers had an issue with the trailer tires and had to stop but they weren’t that late. They were a few hours behind but they let me know. It’s good communication. If I called Montway, they would get in touch with the driver. So, I never had any problem. I only called twice to check on things. The quote was hard to beat and the price was very reasonable.
Hello Stacy. Thank you for your 5-star review. We appreciate your kind words regarding our service, pricing, and communication. Should you ever need our services again in the future, we are happy to help.
Reviewed March 9, 2024
The customer service rep explained the process, kept me informed where the vehicle was and when it arrived, and scheduled my drop-off. So, everything went very smoothly. Montway delivered at the point of my choosing and the guy showed up on time, offloaded the vehicle and was very responsive and helpful. I would use Montway again.
Hello Kyle. Thank you for taking the time to share your feedback with us. It is great to hear that your vehicle arrived safely and on time. Should you ever need our services again in the future, we are happy to help.
Reviewed March 7, 2024
The transport was great - the folks who picked up and delivered the car were professional. They even changed the delivery because we beat them to FL so I did not need to go to my son's house. The one thing I DO NOT like about this service is the unreasonable amount you charge for using a credit card.
Thank you for your feedback, Carla. Should you ever need our services again in the future, we are happy to help.
Reviewed March 5, 2024
No issues from first phone call to actual delivery of my vehicle. Excellent customer service if you understand the business and are a little flexible. Montway was very good with the logistics of being able to transport my vehicle in a timely manner and kept me informed with the process so that as a first time customer, I was not left out in the dark.
Thank you for your 5-star review, Michael. We are delighted to hear that you received excellent customer service and communication throughout your shipment. Should you ever need our services again in the future, we are always happy to help.
Reviewed March 5, 2024
The computer panel was damaged in the move. Required an $800 repair. We were told that it likely happened in the move. Is there any recourse? This is an expensive repair. What can be done about this? I would like to hear back from the company about this.
Hello Janet. Thank you for your feedback. We are sorry to hear that there was an issue with your shipment. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time.
Unfortunately, the condition of the interior of the vehicle is not required to be inspected or documented at any time of the transport. As outlined by the USDOT, the transporter is only required to inspect the visible exterior of the vehicle. If you have any additional questions or concerns, we invite you to email us at feedback@montway.com.
Reviewed March 5, 2024
Montway worked on giving me the pick up & drop off dates for my car that would work for me, the driver continually kept me up to date & delivered my car in perfect condition, delivered on the time and date agreed, and was courteous. I would use Montway again.
Hello Kathy. Thank you for your positive comments regarding your recent vehicle shipment. We look forward to seeing you again in the future.
Reviewed March 5, 2024
Contracted with Montway with short notice to ship my auto from Ma. to Fl. Montway connected me with the most professional driver. Car was picked up and delivered as promised without any issues. Driver was available to answer my questions before pick-up and delivery. I will use Montway in the future.
Thank you for taking the time to share your feedback with us, Kevin. We look forward to working with you again soon.
Reviewed March 5, 2024
I had a classic car transported from Scottsdale, Arizona to Sandusky, Ohio in 2023. Their service was excellent. The communications were frequent with the seller and myself. The car arrived in excellent condition with no damage. I would recommend them and use them again. Their price was fair and reasonable.
Thank you for your 5-star review, Dave. Your recommendation is appreciated and we look forward to the next move!
Reviewed March 4, 2024
My car shipment from Raleigh North Carolina to Minneapolis Minneapolis was perfect. Driver Mihail ** at INVIA LLC was was friendly, timely, kept me informed, and followed a safe and dependable schedule. Total trip was only 2 days (it could have been 4-6 days), and pickup/dropoff process was super convenient. Great job!
Thank you for taking the time to share your feedback with us, Rebecca. We are delighted to hear that your vehicle arrived safely and that you received excellent service from the driver. Should you ever need our services again in the future, we are always happy to help.
Reviewed March 4, 2024
I wasn’t going to write a review but their insistence and constant email reminders pushed me to do so. They are just a broker so you’ll never know what company will ship your car or their experience. They gave me the number of the company they were using to ship my card but the agent was very confused, had difficulty putting a sentence together and frankly, couldn’t understand a basic question I had. Left me more worried than satisfied.
Hello Chris. Thank you for your feedback. We are sorry for any inconvenience you have experienced. As an auto transport broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and may present shippers with a variety of options to move their vehicles. Please visit our website https://www.montway.com/ for more details. In the event of any issues or concerns, our Support team is always here to help via phone or LiveChat, 365 days a year with extended hours. If you have any additional comments or concerns, please contact our Support team or email us at feedback@montway.com.
Reviewed March 4, 2024
I contacted several auto transportation companies. Montway was the only company that honored their original quote. Montway sent status updates periodically. My SUV was delivered when promised. My car was in great shape, the delivery driver went over the condition of my car with me. I’m happy to report no issues. The delivery driver was very polite and accommodating. I highly recommend their service.
Hi Dave. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your vehicle arrived safely and that you received excellent service from the driver. We hope to have the opportunity to work with you again in the future!
Reviewed March 4, 2024
They did exactly what they promised. Provided Excellent service!! They came when they promised and delivered as promised on time even in bad weather. I used them twice already and would definitely use them again if I needed to. I originally tried to book with a cheaper company and they never showed up so even last minute Montway come through.
Hello Edith. Thank you for your 5-star review. We are grateful for your repeated business and look forward to the next move!
Reviewed March 4, 2024
They were awesome. I'm really pleased with their professional approach and it really made a difference in how well they communicated and kept me in the loop through out the entire process. I was really happy with the service and have already recommended your service to two people! Thank you very much for helping me to feel confident that I chose the right company to transport my vehicle.
Thank you for your review, Shawn. We are honored to have gained your trust and your business. Your recommendation to others is greatly appreciated and we hope to have the opportunity to work with you again soon.
Reviewed March 4, 2024
Montway Auto Transport was very accurate with the timing of pick up and delivery of my vehicle and they kept me informed daily on the delivery and time. Everything went as they said it would as well as the cost. They were professional and polite. I would not hesitate to recommend them to anyone who needs to transport a vehicle from one end of the United States to the other.
Thank you for your 5-star review, Jill! We are thrilled to hear you received professional and polite service throughout your shipment. Your recommendation is appreciated and we look forward to seeing you again in the future.
Reviewed March 4, 2024
Everything was done with professionalism from start to finish. My car was picked up and delivered when promised. Dispatch and driver were professional and courteous. They explain everything what to expect, kept me informed doing transport, call me and informed me when the driver arrived in the state of Washington and me an estimated date of deliver and drop off location the had selected for delivery.
Hi Gilbert. Your 5-star review is greatly appreciated! We are thrilled to hear you had a positive experience with Montway, and hope to see you again soon.
Reviewed March 4, 2024
They had the best fee and their customer service was great. Every time we contacted them to check on the transport, they were quick to give us updates. No matter who you speak with, they are very courteous and friendly. Their protocol is streamlined and straight-forward. They scheduled the pick-up quickly and the vehicle showed up at the drop-off city in the same condition. Thank you, Montway!
Thank you for taking the time to share your experience with us, Daniel. It is great to hear that you received excellent customer service and timely service during your shipment. We look forward to the next move!
Reviewed March 4, 2024
This was our first time using Montway. They did a fantastic job. The car got to Az. in excellent shape and on time. Their communication with us was great. The truck driver was really good. We will use them again when we go back to Minnesota. We found out that Montway was a 5 star rated company. I did a lot of research and Montway exceeded our expectations. We will use them again.
Hello Mark. Your 5-star rating is greatly appreciated! Should you ever need our services again in the future, we are happy to help.
Reviewed March 4, 2024
It was a little tough finding a carrier at first, but then again we are in the Keys and we need to depend on carriers coming all the way down here. Once we got one, driver Alex was great. Very professional. Shipped the car in the worst blizzard in the Northeast, but it got there pretty as you please. Price was as contracted, no problems.
Thank you for your positive feedback, Christa. We are thrilled to hear that your vehicle arrived safely, despite the weather conditions. We hope to see you again sometime in the future!
Reviewed March 4, 2024
I had a great experience using Montway to ship my Honda Accord from the east coast to the west coast. They had good communication and timely delivery. Car was in good shape and the driver was very helpful while trying to navigate a tricky delivery. Would highly recommend anyone using Montway Auto Transport. Thanks!
Thank you for your 5-star review regarding your recent vehicle shipment, Skylar. We appreciate your recommendation, and look forward to the next move!
Reviewed March 4, 2024
The process was simple and easy. Took a few days to have a driver assigned but driver was great and shipping was fast! Had multiple questions that each agent was able to answer and ease my mind about shipping my car from South Carolina to Arizona. We will be using Montway again and for any of our next car shipments.
Thank you for your review, Rocky! We are thrilled to hear that you received excellent service from both Montway and the driver. We appreciate your comments and look forward to seeing you again in the future.
Reviewed March 4, 2024
Excellent service, delivered early, great driver, great service. Dealership made the recommendation. One phone call, paid by CC. I chose an enclosed van for the transport. Agent followed up once a driver has been selected. The car was in Miami, the delivery was to Las Vegas, so 2800 miles across the country. Received emails with regular updates. Car arrived early and the driver was very much of service. The car was delivered in perfect condition. I would use this firm again for sure. I highly recommend them.
Hi Robb. Thank you for your glowing review. We are thrilled to hear that you had a 5-star experience with Montway, and appreciate your recommendation. Should you ever need our services again, we are happy to help!
Reviewed March 4, 2024
I needed two autos shipped from Malibu, CA to Ocala, FL area that was essential they arrive within a specific timeframe. Montway arranged the enclosed transport and everything worked as scheduled. The driver was a young man that definitely knew weekday he was doing. He had both cars loaded within an hour and unloaded just as quickly. It's my second time using Montway and certainly would recommend them.
Hello Paula. We appreciate your comments and your recommendation of our services. We are honored to have gained your repeated business and look forward to seeing you again soon.
Reviewed March 4, 2024
Everything went as planned. Car arrived without any issue. No damage at all. Driver was easy to work with and provided great estimated time of arrival. Would definitely use again. Thanks again for transporting my car, Had no worries during this easy process. Communication was very good during the trip. Thank you.
Hi Dereck. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport! Should you ever need our services again in the future, we are happy to help.
Reviewed March 1, 2024
Montway had a driver who did not speak any English and since I had to chase him down a little bit. But he would pick up the phone and we were able to communicate. He also kept me informed and he arrived on time. He got the vehicle where it needed to be and I got a phone call that it was there. It was transported from Colorado to South Carolina and it took two and a half days. Also, the gentleman back at operations had perfect English and was super friendly. His the service was great and I had no trouble getting ahold of him.
Hello David. Thank you for taking the time to share your feedback. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 29, 2024
My experience with Montway was good. I've done it twice and both experiences have been fine. My most recent one was from Colorado to Tennessee and it was perfectly fine. The guy was very communicative. He picked it up a little bit late, at midnight, but it was fine and it got here super on time. I was really happy with this last driver. The cost was good too. It cost the same amount to go from Colorado to Tennessee that we paid from New York to Colorado two years ago. We were really happy with the quote. I got another quote that was $300 more and I decided to go with Montway because I had already used them. The first time, my car got a little bit of a bumper ding. But this time, that didn't happen.
Hello Katrina. Thank you for taking the time to share your feedback with us. Please let us know how we can assist you with your future auto shipping needs.
Reviewed Feb. 29, 2024
When I called Montway, the gentleman who helped me on the phone was very helpful and knowledgeable. He was very accommodating and professional. I shipped a Honda Civic to Hawaii and the quote they gave me was in line with everybody else's. But none of the drivers spoke English and they drove the car from its parking spot to the truck with the handbrake on. Despite that, they kept me updated and everything was there when the car was delivered to my son. Everything went well with him on that end as well.
Hello Anthony. Thank you for taking the time to share your experience with us. Should you ever need our services again in the future, we are always ready to help!
Reviewed Feb. 29, 2024
We’ve had to find locations for the pick-up that were close to my homes and were able to find a suitable road nearby. In Palm Beach Gardens, they parked outside on a military trail and put the car back out. I've been very pleased with the driver. He did a walkaround and pictures were taken. He provided me a list of options or what he has seen. They've done both at the pick-up and drop-off of the automobile. There was timeliness with Montway. Majority of the cases, I was able to get the car picked up and dropped off exactly when I wanted.
Hi Henry. Thank you for your 5-star review. We appreciate your feedback and look forward to the next move.
Reviewed Feb. 29, 2024
Montway's reps were responsive and knowledgeable, but it was weird because I talked to one person and I left him a voicemail, then someone else called me back about it. But they got back to me quickly at least. For the transport, the driver got a giant truck here to meet me at a place around the corner. Then he had to drop the car off down the road, a little ways. But he was professional and courteous. Other than that, my car was on the back of the truck and the driver took a tollway. And because the camera got a picture of my license, I got a toll bill for $20. I tried to complain to the toll company and to Montway and the driver. Montway said I should call the driver, so I did. But he said he was not going to do anything. He said my car was on the road and I got to pay for it. But besides that toll thing, working with Montway was easy and their price was pretty reasonable.
Hi Michael. Thank you for your review and your comments. We are sorry to hear of any issue you experienced. Toll fees can be disputed with the toll company by using your Bill of Lading and order confirmation email to show your vehicle was in transit. If you have any additional concerns or comments, please let us know.
Reviewed Feb. 29, 2024
I've used Montway three times now. When I called them, they were very good on the telephone. They did the transports in a timely fashion and usually, it was done on the early part of the timeline they gave me. They also contact you before to tell you when they're picking up the vehicle. Then they give you the name and phone number of the driver. I have called after six days to see exactly when he'd be delivering and if he didn't answer, he called me back. Everything was great and the price was fair. Montway is the best car carrier that I ever had and they're a pleasure to do business with. If anybody ever asked me a car service to ship a car anywhere in the United States, I would highly recommend Montway.
Thank you for your 5-star review, Keith! Your recommendation means the world to us and we hope to work with you again soon.
Reviewed Feb. 29, 2024
I needed the car transported back to where it was restored and I used Montway to get it from New Jersey to Huntersville, PA. They showed up on time and I had no problem communicating with them. The transport was fast and the car got there exactly when they said it would. Also, the cost was perfect and the price I paid was the same as what they quoted me. Everything was done exactly as they said and I was totally happy. I will use them again if I need to.
Your feedback is appreciated, Mark! Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 29, 2024
Montway was great. The transport was from San Francisco to Atlanta, Georgia, and it was super quick. Communication was great too. I had to get somebody else to get the car for me on the other end because it was so much faster than I expected, and that was super easy. The whole thing was really easy.
Hello Alexandra. Thank you for taking the time to share your feedback. We appreciate your comments and look forward to the next move.
Reviewed Feb. 28, 2024
We've had two straight years of excellent experience. Our recent was the same price as last year. We will book Montway Auto Transport again here shortly to get the car back to Indiana.
Thank you for your positive feedback, Whitney! We look forward to seeing you again soon.
Reviewed Feb. 28, 2024
I got three quotes, and Montway was the most established, and they had really good pricing, too. I did ask for a discount and they took off a couple of hundred dollars. I worked with two representatives. I shipped two vehicles, and both reps were responsive and easy to work with. The transport was from Honolulu to Myrtle Beach, South Carolina. The process was a little different because, from Honolulu, the cars got shipped on a boat, but Montway coordinated everything with the shipping company and the receiving facility. Receiving it, because I wasn't here yet, I signed a waiver. They were able to get it off the 18-wheeler and they drove it to my residence. The car was in good condition. As far as the second vehicle, I was able to meet up at a huge parking lot for the 18-wheeler to disembark the vehicle. I was able to get it, and it was in good condition as well.
Thank you for your 5-star review, Oliver. It is great to hear that both vehicles arrived safely and that you received great service during your transport. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 28, 2024
Montway Auto Transport met the deadline. The price was great. The delivery was a success. But on a personal level, I had an issue with the driver. He was rude to my husband at the time with the delivery. They argued. They were about to fight. My husband said there was a dent on the car. But the bill of lading didn't show that. He wouldn't give us the paper to sign off on to say that it was damaged. We contacted Montway and they were supposed to get their lawyers involved. But they never did anything else with it. So, at that point I said I wouldn't use them again for personal, but I still continue to use them for business. They do a great job, but sometimes they need to give the customer time to finish the transaction before they start calling. If I'm in the middle of doing something, they will constantly call me about the order that I'm still in process with and that can be a little irritating sometimes.
Thank you for your positive review, Kendra. We are sorry to hear of your experience with the driver. We have notified the proper departments of your concerns who will address them with the carrier company. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com.
Reviewed Feb. 28, 2024
I used Montway Auto Transport to transport my motorcycle. Setting it up was just a few clicks. And the questions I had, I was able to call customer service to verify. For example, the amount of fuel that I could get away with on the vehicle when shipping. I got a very good deal. And the fact that it was insured for 10,000 as well was a very comforting factor in making my decision.
The original date was pushed back twice, but only by a couple of weeks. That was the middle of winter time, and I didn't need the motorcycle then. But when it was explained further by my father-in-law, that it only makes sense that Montway would wanna have more than just one vehicle traveling from Maine to Atlanta. So, I assumed that Montway tried to catch other vehicles or items before they went from Maine all the way down to Atlanta. But everything was great. It seemed to be on track with what they said when they arrived at my parents and picked it up. It happened within a couple of weeks. And they took very well care of my motorcycle. They did a good job.
Hello Ryan. Thank you for taking the time to share your motorcycle shipping experience with us. We are happy to hear that your motorcycle arrived safely, and hope to see you again soon.
Reviewed Feb. 28, 2024
It was very easy to set up a transport with Montway Auto Transport. Also, their quote was reasonable. They brought the car to my door. And they coordinated everything very well.
Thank you for your review, Vipin. We appreciate your support and look forward to the next move.
Reviewed Feb. 28, 2024
When the car was picked up, the communication with the driver was good. I didn't deal with the driver because he dropped it off to my friend, but I was told that he accommodated my friend for the time of delivery. So, it was good too. I'm happy.
Hello Robert. Thank you for your review. We appreciate your feedback and look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
The only hiccup over the whole process was that I didn't know the lead time to make the arrangements for the vehicle. So I called in early mid-November and the Montway reps turned around and scheduled this thing at the end of November when I clearly stated I didn't need it sent down till the end of December. So there was some back and forth with their dispatch. But at the end of the day, we got it all rectified. If I had to use them again, I would.
Hello Terry. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you experienced. Please let us know how we can assist you with future moves.
Reviewed Feb. 28, 2024
The driver was cool. He picked up my truck and then he sent me the bill of lading. He reached out to me while he was on the road. The car was in good condition when it was delivered. The quote that they gave me was accurate. It was more expensive than what I could have paid, but my truck got where it needed to.
Hello Gregory. Thank you for your kind words. We are thrilled to hear that your vehicle arrived safely and we hope to see you again in the future.
Reviewed Feb. 28, 2024
I called Montway and reserved two months ahead. They kept my card on file. But they didn't charge me. Then a day before my pickup date, they gave my number to a truck company and they called me and told me that they were calling on behalf of Montway and they were gonna come to pick up my car. So they gave me time. I was not able to get hold of driver because he did not speak English. So I was in contact with the courier company, who was the owner of the truck, and they were able to help me. They were able to help me communicate with the driver.
When the driver was two hours away, he called me and said he was gonna be there within two hours. When he came, he took photos of my car before picking it up. He uploaded it on a website or they have an app and I had access to the link. They didn't give the tracking for the card though, but they made sure they would transport it within 15 hours and they actually did. When he dropped it off, my friend picked it up and signed off after checking if everything was fine.
Hi Abdul. Thank you for your feedback. It is great to hear that you had a 5-star experience with Montway and we hope to see you again.
Reviewed Feb. 28, 2024
I've used Montway twice. I was active duty US Navy and I needed my car transported from Missouri to Washington. I didn't wanna put a bunch of miles on my car and Montway was recommended by a friend of mine in the Navy. The second time I used them was when I had the car transported again from Washington to Missouri. I got to interact with the driver during the second transport and he was very polite and professional. He kept in touch with me with anything going on with my car.
Hello Dylan. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again soon.
Reviewed Feb. 28, 2024
I've used Montway three times. And all three times, they were great. They were knowledgeable, pleasant and hardworking guys.
Thank you for your positive review, Jeffrey. Should you ever need our services again in the future, we are always happy to help.
Reviewed Feb. 28, 2024
My experience with Montway was good and the price was right. The only difficulty was that I was in a condo and the trailer that carried the vehicles could not park in the areas where I was. So I had to do a little driving, not too long, to meet the guy because of that. Other than that, the communication was good both by email and by phone. They were very thorough in taking pictures of the car before and after. They were also very good about what they were doing.
Hello Mercedes. Thank you for taking the time to share your feedback with us. We appreciate your comments and hope to see you again down the road.
Reviewed Feb. 28, 2024
My experience with Montway went fine and it was 100% flawless. I shipped two cars from California to Arkansas and it was flawless. They picked them up and delivered them ahead of schedule and no damage. They were super nice to deal with.
Thank you for your positive review, Keith. We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
Montway is expensive like all of the others, but everything was good and the customer service reps were very courteous. The transport was on time too. The driver showed up when he said he was gonna show up and he was very professional. Everything was okay except for the windshields. They had some kind of residue in them, which could have been from the vehicles above, and I had to clean it up.
Thank you for your feedback, Paul. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 28, 2024
Montway was absolutely excellent, and I would definitely use them again. They were very pleasant, easy to work with, and gave me confidence that the car would be picked up on time, which it was. When the car was delivered, they called and said I could pick it up in town. It was there exactly when they said it would be. I picked it up, and it was in great shape. It was easy, and it was a fair rate for what we needed too.
Hello Robin. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your vehicle arrived safely and look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
Montway was recommended to me by my apartment complex. I've seen a lot of scams out there and it was good that they recommended somewhere legit. I moved out of state from California to Seattle and set up a vehicle transport service on the online portal. I could just type in the address and they would come pick it up at that address. I did everything online at first, then I had someone call. The transport was great. We paid extra for the vehicle to come a little earlier and they came on that time, then they dropped it off when we were expecting it, if not a bit earlier. They brought the vehicle directly to us, and I was very happy with the cost. It was a fair price. Overall, I would recommend Montway.
Thank you for your positive review, Lucy. Your recommendation is greatly appreciated and we hope to see you again in the future.
Reviewed Feb. 28, 2024
I purchased a car from out of state, and I set up the transport through email, then someone called me when the transport was happening. Originally, Montway was going to drop the car off at my home and it was gonna take just a couple of days. However, they couldn't drop it off at my house because it was on a semi, so we ended up meeting at the casino. I wasn't in touch with the driver until he got there and he contacted me through a text. Our interactions were really polite and very professional. He got my car for me and it was in great condition. He also made sure I was okay. The car is a Prius and I wasn't used to starting it, so I was taking a while. The driver made sure that I was able to start and drive the car, which was nice.
Hello Juanita. Thank you for taking the time to share your experience with us. We strive to work with only the best carriers in the industry, and are thrilled to hear that you had a positive experience. We look forward to seeing you again in the future!
Reviewed Feb. 28, 2024
Setting up the transport was great, and the pickup was perfect. The driver and I had great communication before he came, and he drove right down the street. I told him where to park because we live in a court and it was easy for him. He had an easy eight ways to turn around. During pickup, the driver took lots of photographs and notes. He took more than I did. The vehicle was picked up in California and dropped off in Texas, and it took the exact amount of days that Montway said.
I put an Apple AirTag in the vehicle, and I hadn't arrived to Texas yet when it was going to be dropped off, but my nephew took care of it. The vehicle was the same as when it left. I shared Montway with a group of people that were talking about transporting cars and made a comment. "I use Montway. And if I were you, I would use it 100%." I've never moved out of state before, so it was like, "How do you know?" One guy said, "Well, I'll drive it there for you." I thought, "I'm not doing that." Montway's price wasn't the cheapest, but it was the best for what I got and it was exactly what I needed.
Thank you for your detailed review, Lee. We strive to work with the best carriers in the industry, and are pleased to hear that you had a 5-star experience with Montway Auto Transport. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 28, 2024
My experience with Montway was solid. They were responsive, and they came when they said they were gonna come and did what they said. The transport was from Philadelphia to Fort Wayne, Indiana, and the communication was good. They told me when they were gonna show up and also gave me a call when they were on their way to the drop-off point.
Hello Malik. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport, and look forward to seeing you again soon.
Reviewed Feb. 28, 2024
Montway's price was competitive. It was roughly around what others were offering but a bit cheaper. Therefore, I went with them. I did the initial part online, then I talked to one of their folks on the phone. I purchased a '96 Toyota T100 out of state, and it sounded like the person that handled the pickup thought everything went normally, was contacted, and within a few hours, had the driver there. The only negative thing was there was some phone tag being played with them contacting me, me contacting the pickup person and relaying specific pieces of information. I had communicated that I was not at the pickup location, but I don't think it was clear to Montway or the driver. It was not too bad though. I was on the delivery side, and the vehicle arrived as I expected. Overall, I had a good experience, and I would recommend them.
Thank you for taking the time to share your feedback with us, Oakley. Your recommendation is appreciated and we hope to see you again in the future!
Reviewed Feb. 28, 2024
I talked to the driver, and he was very responsive and answered all my questions. The transport process was very good too. Montway was punctual. They showed up when they were supposed to and dropped the car off the same day they said they would. Everything worked out fine, and we're gonna use them again when we go back home in April.
Thank you for your feedback, Vic. We appreciate your comments, and we look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
I was very happy with Montway and I would recommend them to anyone who needs their services. They transported a vehicle for me from Washington State to Washington, D.C. It took four days, which was fast. The driver was great. We texted and he was responsive. The whole process was pretty seamless and even though Montway was a third party, they seemed reliable.
Hello Shayna. Thank you for your positive review. We are grateful for your support and hope to see you again in the future.
Reviewed Feb. 28, 2024
Montway was fabulous. The staff was wonderful, and they were patient and kind. The cost of the transport was great, and the communication with the driver was good as well. He's got a bit of a thick accent, but we worked it. It was cool. My car was a little more difficult. Tesla cars all messed up underneath. The tires wear from the inside out. It's a bunch of crap, so I'm not gonna blame anybody.
The driver did the best that he could. He had to drive cross-country with my car, then when I got my car, my tires went out. Nothing was his fault though. Things happen. He was quick once he started going. It was just loading the car. He said it was too heavy, and we worked out a deal. I don't know if it was the way he pulled it underneath or if he had to strap it in through the windows, but my Tesla's now in the shop, and they had to get the front end done. It couldn't drive and I have to drive. Besides that, the driver did a great job. I like him, and I'm gonna use Montway again. I’ll be calling them because I’ll be moving again.
Thank you for your feedback, Kimberlee. We appreciate your business and look forward to serving you again in the future.
Reviewed Feb. 28, 2024
I had to have my car shipped down to my daughter in Florida. The gentleman I spoke to at Montway was very professional. He sent me the agreement, explained everything that was down there, and told me exactly what I had to pay at one end and on the other end. The quote was very good, too. The pickup was astronomical with the two gentlemen that came. They told me the delivery time would be anywhere from two to three days. But I told them I needed the car at such a time and they said no problem. The gentlemen came up for the pickup on one day in the daytime, and it was delivered down to Florida the next day. The car arrived in excellent condition and the way they picked it up is the way it came. I'm going to use their people to get back to where I live. Also, one of my friends who's looking for an auto transporter called me up and I told him to contact Montway.
Reviewed Feb. 22, 2024
BEWARE! DO NOT ship with Montway! This was Not my first time shipping a vehicle but it Was the first time shipping with Montway. Montway does not screen the carriers they contract to ship your vehicle adequately. The carrier they contracted named "Midnight Express Trucking" caused thousands of dollars in damage to my vehicle. Montaway claims they will help with "arbitration" with the carrier in the event your vehicle is damaged. Montway required that I obtain multiple repair quotes, send multiple documents and pictures (which I did), just for them to say they "reached out to the carrier and received no response." They then advised me to contact the carriers insurance company on file. The so called "insurance" ended up being basically fraudulent. The phone number listed for the carriers insurance was fake.
I deep dove on the internet to find the actual number for the insurance company listed and when I reached them they blew me off. The "insurance company" stated "this policy has a $10,000 deductible so we won't be paying out" and to "take it up with the carrier directly". That's right. So basically they will damage your vehicle and you will have to sue the carrier to recoup any losses. DO NOT SHIP WITH MONTWAY. DO NOT ALLOW ANY BROKER TO USE "MIDNIGHT EXPRESS TRUCKING", they are complete hacks.
Hello Mark. Thank you for your feedback. Damages are never an expected part of the auto shipping process, and we are sorry to hear there was an issue with your shipment. Montway is an auto transport broker, and our services are to match your shipment with a licensed and insured motor carrier. We hold every carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and our Carrier Compliance team continually monitors to ensure compliance.
Per our Terms and Conditions Section 9 (https://www.montway.com/terms-and-conditions), Montway is not and will not be liable for any cargo loss and damage claims for any reason. Montway will assist with the process as much as we can, however, if any Customer has a claim for loss or damage to a Shipment, then the Customer understands and agrees that the party liable for all such claims is the Carrier and not Montway, and it is Customer’s responsibility to file any claim directly with the Carrier who transported the Shipment. In the event of any issues, Montway should be contacted immediately.
Our Claims team has provided you with details regarding your claim via email. If you have any additional comments or questions, we ask that you please email claims@montway.com. We are happy to help in any way we can.
Reviewed Feb. 15, 2024
I called an agent to inquire about shipping a 1930 Model A. I told the agent that another carrier came to pick up the car and couldn't drive it and left. I was told by the agent that nothing would be charged to my card until the car was safely loaded on a carrier so based on this information I booked the transport. The next day my card was charged and my car had not been picked up. I called to cancel the order and I was charged a $239. fee. I was lied to by the agent to get my business.
Hello Douglas. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. We have reviewed the booking call with our agent, and you were informed of the estimated deposit amount and that the remaining balance was due at delivery. The booking agent did not state that nothing would be charged to the card until the car was loaded to the carrier. Payment is charged once the shipment is accepted by a carrier and assigned to them. This is the standard procedure for every shipment.
At the time of booking, your vehicle was posted with additional brokers. We requested that you remove your shipment with other brokers, so that multiple bookings could be avoided. It seems that this was not done, as your shipment was later booked with another broker and also booked with Montway. At the time of your request to cancel, your order was already dispatched and accepted by a carrier; therefore, a cancellation fee was applied here. Our cancellation policies are outlined on our website (https://www.montway.com/terms-and-conditions), as well as the booking and dispatch emails you received. Again, we do apologize for any inconvenience. If you have any additional comments or questions, we invite you to email us at feedback@montway.com.
Reviewed Feb. 14, 2024
Montway Auto Transport has been in business for a long time and the price was better. Also, the rep was very helpful. He helped me figure out the dates, when I wanted the car to arrive, because I had never done it before. Thomas called and said where he was, and it was on the day that I was expected it. It was right across the street from where we lived. He was a good guy. The car was dusty, but that was expected. It was in an open transport vehicle. So, we had the car washed, but it was not bad.
Thank you for taking the time to share your feedback with us, Jayne. We appreciate your support and hope to see you again in the future.
Reviewed Feb. 14, 2024
The reps were all very nice and helpful. The pick up at my home was good and easy. They gave me a window of within five days of the date that they gave me, and they were there on the third day. The man who took the car was very nice. So from my house, it went to California and then got on the ship. It got on right away because I was moving to Hawaii and it got here really fast. I was not expecting it to be as fast as it was. It got here in about two weeks. It was a good experience. I've recommended Montway to a couple of other people who are looking into transport. So I would use them again if I had to.
Thank you for your positive review, Kathy. We're thrilled to hear that your vehicle's shipment to Hawaii went smoothly for you. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 14, 2024
I gave Montway all the information they needed and then I paid them over the phone with the credit card. It was very easy. I did everything over the phone. Everything went along very smoothly. At the last minute, I had to change where to drop the car off. So I called Montway and told them the new destination. They looked it up and they said, "1.7 miles. That's no problem." I was very happy with them. My mechanic said that the fee that they charged was very, very reasonable. He was very impressed with them also.
They came on time and loaded the car. They also dropped the car off at the exact time. The car was in great shape. But the only thing was that the driver could not speak English. I was trying to communicate and asked, "How long is it gonna take? Now, what do I have to do or what?" But he had no idea what I was saying. He just kept saying, "Take the car. Take the car." Other than that, if I was a new person and I just called and had the experience I did, it was fabulous. Their people on the phone spoke great English. They understood every problem and concern. They stayed on the phone until you were satisfied with any questions that you had. Their customer service is over the top. Any time between pick-up and delivery, you could call them. You could find out exactly where your car is and they give you all the information you need, anywhere during the trip. If I was going cross country again, I would definitely use them again.
Thank you for your feedback, Janice. Should you ever need our services again in the future, we are always happy to help.
Reviewed Feb. 14, 2024
Everything was great in my experience with Montway. We were buying a car from our in-laws that live in Michigan and we live in Las Vegas and we were really busy. Setting up transport was an easy and fast thing to do. The car got here and it was good. The quote was also affordable.
Hello Tiffany. Thank you for taking the time to share your feedback regarding your recent shipment. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 14, 2024
I spoke to at least four different people from four different departments, and everybody said they were customer service. There were several numbers, and it was confusing, but after conducting some research, I found that Montway was the best company with the best price. One of the most impressive facets of their company was Carlos, the guy who shipped the vehicle. He was really good. He was fast as well as professional when he loaded and unloaded the car.
Hello Candace. Thank you for taking the time to share your feedback. We're thrilled to hear that you received good service from the driver, Carlos. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 14, 2024
Montway is an excellent transportation company. They transported a truck and a SUV for us from Colorado to Virginia. It took less than a week and the vehicles arrived earlier than expected. Montway's reps were very professional, responsive, and transparent. They helped make sure that the truck was a guaranteed pickup and drop-off. They also helped with the communication through and through. The quote they gave was reasonable and 100% accurate.
Hello Rob. Thank you for taking the time to share your feedback with us. We look forward to the next move!
Reviewed Feb. 13, 2024
We had to transport our Lexus 350 from Iowa to Florida. I liked the person from Montway that I worked with on the phone. They were helpful and very reassuring. They got us a good price. They got the car down here when we needed it. The driver called to let me know when he would be delivering it. It got down quickly. So, it was a good experience using Montwa. They were very easy to work with.
Thank you for your review, Pamela! We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 13, 2024
Montway's price was right, and they delivered the car on time. Everything went wonderfully. I shipped an electric Cadillac. The discussions were just before the truck showed up. They had to schedule my car, and they couldn't schedule it within a couple of weeks. That was fine. They told me how the schedule works, so they were knowledgeable and they provided me with an idea of when they're gonna show up and if they would show up on time.
The driver was excellent. He was a very nice young guy. They picked it up on a Monday. I took pictures of it and they loaded it up on a truck, and that's the last I saw of it until they showed up four days later in Venice, Florida. I looked at the car. No scratches. Nothing. They get it off the truck and I drove it home. I'm gonna use Montway again. They take care of everything. All the contracts were simple to read and $1,200 didn't seem to be that much to me.
Thank you for taking the time to share your feedback with us, William. We strive to provide quality service to our customers and are thrilled to hear that your experience was wonderful. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 13, 2024
Montway Auto Transport has been excellent. The car was on time and clean. Good drivers. Montway says what they would do and they're very easy to work with. Their quote is too high, but everybody plays the same. It's expensive to ship our car, but it's also expensive to drive it. They're a good company. Use them.
Thank you for your feedback, Stephen! It is great to hear that your vehicle arrived safely and on time. We appreciate your comments and look forward to seeing you again soon.
Reviewed Feb. 13, 2024
I have shipped two cars with Montway and it was always a pretty good experience. They were very responsive and they explained the whole process. They were also able to answer all my questions and the quotes were good for what the work was.
Thank you for your positive review, Daniela. We are thrilled to hear that you were satisfied with the level of service you received. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 13, 2024
Somebody contacted me when the driver was there to pick up the vehicle. Montway Auto Transport gave me a date range and that was a day earlier than I needed. The driver was very flexible with that, came back for the car the next day. They transported it, delivered it when they said it would be and in good shape. So, overall, a positive experience. I would use them again.
Thank you for your feedback, Carl. We strive to work with the best carriers in the industry, and are pleased to hear that you had a positive experience with Montway Auto Transport. We look forward to seeing you again in the future!
Reviewed Feb. 13, 2024
We were happy with Montway's service and everything went as planned. They ended up picking the car up sooner than we thought they were going to and it got to the destination quicker than we thought it was going to get here. It was a long move as we were going from California all the way to eastern Tennessee. The price was decent compared to everybody else and it was pretty comparable. I also felt comfortable with the person that I spoke with. And they would email us. They notified us whenever the car was being transferred and when it was going to be picked up.
Hi Wendy. Thank you for your feedback. We strive to provide quality customer service and updates, and are delighted to hear we met your expectations. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 13, 2024
I talked to the driver from Montway and he was always giving me good updates. I like that when I talk the customer service, they are fast. So, I always have the information I needed instantly.
Thank you for your review, Juan. Your comments are appreciated and we hope to see you again soon.
Reviewed Feb. 13, 2024
We transported a Nissan Rogue for about 1,200 miles thru Montway and it took approximately three days. They were less expensive than a couple of other companies and were really professional. The quote they gave us was very reasonable and spot-on. I talked to the driver a couple different times and he was very knowledgeable and very polite. They were on time for the delivery and it worked out really well. Montway's service was fast, efficient, and as promised.
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Montway Auto Transport, and look forward to the next move.
Reviewed Feb. 13, 2024
Signing up was very easy with Montway and the rep was consistent with feedback. The drop-off and pick-up went very smoothly and efficiently, and the price was what I expected. I had a very good experience with Montway and I would use them again.
Thank you for your 5-star review, Lisa! We appreciate your comments and hope to see you again soon.
Reviewed Feb. 13, 2024
Everything went very smoothly in my experience with Montway. I've used them three times now. They've transported a few cars for me and my dad and everything has always been just what they said, which is why I kept going back to them. They also gave me a discount the second and third times.
Thank you for your positive review, Merri. We are honored to have gained your trust, and look forward to the next move!
Reviewed Feb. 13, 2024
We had a really good experience with Montway. We've used them twice, and they've been great both times. We compared prices and reviews online, and they had the best of both. They weren't the cheapest, but they were a good value. The delivery people were different, but they were very nice. They called us ahead of time. I would recommend Montway.
Hello Deborah. Thank you for taking the time to share your feedback. We appreciate your recommendation and hope to see you again in the future!
Reviewed Feb. 13, 2024
I was satisfied with the service provided by Montway. Their reps were very good and confident. They were very helpful in scheduling the pickup and the delivery, and everything went perfectly. They picked it up when they said they were and they delivered it the day after I got to Florida. I just contacted them last week so they could ship the car back to Michigan. I also referred them to my son. He had a car shipped to New York and they did that a couple of months after I had my car shipped.
Thank you for taking the time to share your feedback, Dennis. We are thrilled to hear that you received excellent service from both the driver and Montway Auto Transport. Your referral is appreciated and we look forward to seeing you again soon!
Reviewed Feb. 13, 2024
Montway did a great job and they met all my expectations. The pickup of the vehicle went fine. They came, picked it up, and left. It was that simple. They picked it up and dropped it off at the time that they said they were gonna drop it off.
Thank you for your feedback, Albert. We appreciate your comments and look forward to seeing you again in the future!
Reviewed Feb. 13, 2024
Montway is based out of Schomburg which is close to where I lived. I called to inquire and got a quote. They emailed it over to me right away. Then they continued to follow up via text, email, and voice mail. I spoke with people that were knowledgeable. The driver was great to communicate with. I like that I was able to text with him to figure out exactly what time he was coming, or at least get a window of time, because I was still in Chicago at the time when my car was getting dropped off here. It was helpful that my roommates could get the car and I could give them a time frame of when the driver was gonna show up. He dropped it off in perfect condition. The service was awesome. I love Montway.
Thank you for your 5-star review, Brittnay! We are thrilled to hear that you received excellent service and communication throughout your shipment. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 12, 2024
I called multiple places and Montway had the best quote. The customer service person I talked to was original. He was super nice to talk to. He gave me the price of how much belongings I could put in the car and how much more would be for going more than 100 pounds over. I got the driver's name and phone number for a contact, and they said that they could be picking the car up as early as that Monday or Tuesday. I had to take my sister to the airport on Monday so I called the driver. He said, “That's no problem at all. I'll be there on Tuesday morning.” That was super nice of him. He was on time for the pickup. He talked to me and took pictures of everything. He said that the car would probably get there Thursday or Friday because he was gonna be going all the way through California. I flew out that Wednesday and the following morning, the car was here. It was fantastic.
Hello Todd. Thank you for taking the time to share your comments with us. We are delighted to hear that you received excellent service from the driver during your shipment. Should you ever need our services again in the future, we are always happy to help!
Reviewed Feb. 10, 2024
I compared fares of different companies and Montway has the best price. I needed it because we were coming to a distant location for a long time. We were gonna fly down and ship a car. Setting up the transport was easy. I did it online. I called the gal that I booked with and took it off the computer and made a human contact. It worked very well. The pick-up was fine. The driver called and he said he wanted to come someplace. I gave him a better option and we met him at a trucker stop. There was no problem and it was very close to our house. He photographed everything and did a very thorough inspection. However, he came very late. He came at 11:30 at night. I have a designated person to pick it up. The truckers were more difficult to deal with than the brokers. But the condition of the vehicle was excellent. It was the same as I sent it.
Hi Joy. Thank you for taking the time to share your feedback with us. Your comments are valued and we hope to see you again in the future.
Reviewed Feb. 8, 2024
My experience with Montway was very positive. I was relocating from northern Virginia to California. They shipped my Acura. I got the estimate online, and everything they did was as they advertised. The estimate was competitive with other companies I researched. The driver was very considerate and accepted my suggestion about where to meet. I wanted to have a place that was safe and easy for him to get to. I explained what personal commitments I had and he was able to work around a schedule that I had. Then when it came time to deliver the vehicle, he was able to even deliver it one day earlier and we met at a location.
It was difficult for where I lived to get a truck that size in. So, we were able to meet at a place that was safe for both of us and worked easily. He was even more accommodating. I agreed to even drive him back to his truck and it worked out fine. He was very careful with the details and looking at the car before and after and recording the mileage. Everything was done very professionally and in a timely and competitive manner. Montway was competitive, predictable, professional, accommodating, and I would use them again. They gave me clear information online. I called a couple of times to clarify a couple of questions to make sure that I understood it and I received answers promptly and it helped me do it because I had never shipped a car in the past. This was a new experience for me.
Hello Mary. Thank you for your detailed review. It is great to hear that you had a positive experience with both Montway Auto Transport and the driver. We appreciate your kind words and hope to see you again in the future!
Reviewed Feb. 8, 2024
I put in some information on a form online and then somebody called me back really quickly to confirm those details and to get more information. The driver who was scheduled to transport my mom's car confirmed with my mom about four days into the seven-day window that the guy that I talked to said he would contact her in. So he connected with her. Talking to the person and scheduling and the price were fine. We ended up paying what we were quoted. The price was cheap.
Hello Vanessa. Thank you for taking the time to share your feedback with us. We appreciate your kind words, and hope to see you again in the future.
Reviewed Feb. 8, 2024
Montway's price was good and they had good online reviews. Also, setting up the transport was easy to do.
Thank you for your 5-star rating, Jane. We appreciate your comments and hope to see you again in the future.
Reviewed Feb. 8, 2024
Montway is a good contact and service. They picked the vehicles up when they said they were gonna pick them up. The driver was good and friendly. The delivery was right on time.
Thank you for your positive review, Kris. We are thrilled to hear that you received excellent service from both Montway Auto Transport and the driver. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 8, 2024
Montway had a good reputation and it was good pricing. I’d recommend them. Their customer service was great. They asked us to move our date, which we accommodated. It wasn't ideal but it was okay.
Thank you for your review, Daniel! Your recommendation is appreciated and we hope to see you again in the future.
Reviewed Feb. 8, 2024
My experience was very good. The transport was convenient and on time, and the cost was reasonable.
Thank you for your 5-star rating, Jamie! We appreciate your comments and look forward to seeing you again soon.
Reviewed Feb. 8, 2024
I called Montway, and their quote was fair. I had my daughter's car transported from New York, and everything was on time. They dropped the car off right by my house. I can recommend Montway.
Hello Jalaloddin. Thank you for your feedback. Your recommendation is appreciated and we hope to see you again soon!
Reviewed Feb. 8, 2024
I used Montway to bring my Lexus here and they did the job well. They were a day late, but I didn't care. It was a matter of communication that didn't work out well. Besides that, the pick-up was done in a manner that I could work with. I had a representative deliver the car to the parking area where they could retrieve the vehicle, and it got to the destination. My sister picked up the car, and she said the driver was very courteous and managed to get the delivery to the destination within the time frame that he said he could. He got delayed because the weather was very bad out in the Washington, D.C area, at the destination.
The transport took six days, and it worked out to my satisfaction. They thought they were gonna get it delivered on a Sunday, but it ended up getting delivered on a Monday, which was fine. I wasn't gonna use the vehicle when it got to the destination, so the timing wasn't critical in my particular case. A little bit of a change one way or the other made no difference. I was satisfied with the way they got it done. The cost to do the transport was within the range that I’d been suggested, and I was happy to get the car here. Plus, it arrived in the same condition it left. I have no complaints.
Thank you for taking the time to share your feedback with us, Bill. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 8, 2024
I called Montway and set up the pick-up date. However, that was a screwed-up deal, ‘cause the person that originally took the order said that they’d pick the car up on a specific date within two or three days, but when it come closer to it, nobody would give me an exact date of when they were coming. Some of them even said it might be 10 days later. They were within the two days of picking the car up though. The driver pulled in a road across the street from the RV park where I worked, and I drove the car over there. I took some photos, and he took a bunch as well. He also removed the external antennas and pulled it up on the truck. My wife was here in Texas for the drop-off and she said everything was fine. The car was just dirty.
Hello Jeffrey. Thank you for taking the time to share your feedback with us. We are sorry to hear of any initial inconvenience, but are thrilled to hear that your vehicle arrived safely. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 8, 2024
Customer service was thorough and easy. They asked for specific information, then they provided a quote that was fair. We watched the transporter load the vehicle, and they took pictures. They also reached out and said that they were a few hours out. They stayed in touch. They were on time, and the vehicle was delivered safely.
Hello Tarsha. Thank you for taking the time to share your feedback with us. We are honored to have gained your trust. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 8, 2024
I dropped my car off in Seattle and met with the driver. He took everything he needed and drove away, then my dad picked it up in Georgia. Montway was good and people should use them ‘cause my car was safe, and it arrived at a great time. It wasn't delayed.
Thank you for your 5-star review, Shawntel. Your feedback is valued and we hope to have the opportunity to work with you again in the future.
Reviewed Feb. 8, 2024
The driver called and updated me when they were gonna be doing the delivery. They called when it was an hour out and let me know exactly when it was gonna be there. That part was excellent. The drivers were very nice and professional. I know it's a freight broker and it changes hands a lot of times before it goes from the pickup point to the destination. But the communication could have been a little better. The transport took a little longer than I thought, but I'm in transportation myself and know that's a hard area to get out of freight-wise, so it was acceptable. All in all, I would recommend Montway. I was satisfied with the service. If I had another vehicle I needed shipped again, they would be the first ones I would call.
Hello Daniel. Thank you for your honest review on your recent shipment with Montway. We appreciate your recommendation and look forward to seeing you again in the future!
Reviewed Feb. 8, 2024
Montway gave me a quote that was straightforward and very accurate. During the pickup, the driver showed up and took a look at the vehicles, then he figured out how to load them up. It wasn't a hard process. The transport was scheduled to take a week and it took 10 days. During the transport, I had the driver's number, so it was easy to contact him. He also coordinated ahead of time and had already mapped up the area he was delivering to. Specifically, he could not pull up to the address that I had given and I was aware of that before he even picked up the vehicle. So, that was useful. Then for the delivery, he gave me two hours heads up before he arrived and the vehicles arrived in good condition.
Hello Jaime. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again in the future.
Reviewed Feb. 8, 2024
We were moving across the country and could only drive one of our cars. We used Montway and it was shockingly easy to work with them. They had me give them a day that I would like my car to be picked up, and they adhered to it pretty well. There was a change of plans where I needed to give the car a day later because I was out of town and they were accommodating. Then I gave the car up, waited for two weeks, and it showed up where I wanted it. I knew the date they were coming to delivery it and I was at the destination when the guy came. He dropped the car, drove it off the truck, and gave me my keys.
The quote they gave me was fair and in line with everything else I was getting from the other places that I shopped around at. It wasn't crazy cheap compared to the competition, but it wasn't anything more than I expected. My only gripe was that I reached out a couple of different ways but through the same phone number. I had already purchased the thing and I was still getting outreaches for whether or not I wanted to ship, but I had already decided to go with them.
Thank you for taking the time to share your feedback with us, Jacob! We appreciate your honesty and your support. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 8, 2024
Everything went very well with Montway. They transported our Volvo C40 for 450 miles and it was delivered to the destination we agreed upon. The drivers were very good and professional.
Thank you for your review, Tony. We are thrilled to hear that your vehicle arrived safely, and look forward to seeing you again soon.
Reviewed Feb. 8, 2024
Montway was very responsive. The pick up was fine as well as the delivery.
Thank you for your feedback, Catherine. We appreciate your support and look forward to the next move.
Reviewed Feb. 8, 2024
The driver parked on our main street and loaded the car. Everything was a 10.
Thank you for your positive review, Beverley. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 7, 2024
The pickup and delivery went smoothly. They were on time. The transport of the car was fast, on time, and everything was good. They worked very well. It was an excellent service.
Thank you for your 5-star review, Lei! We look forward to working with you again in the future.
Reviewed Feb. 7, 2024
Once I emailed and messaged with Montway, I felt comfortable that they were at least competent and knew what they were doing and this is their business. It was a safer bet than trying to drive and stay in hotels across the country by myself. I set the entire thing up on the website. There was a little breakup between scheduling and getting to talk to a live person. So that was the only thing they could do a little better.
When I spoke with the actual driver and the assistant who helped, they were all really helpful. They were accommodating because I was working. I had a meeting, and the pickup ran late so they changed my pickup from the hotel to my job. Then they picked it up at my work. So they were really good. They also communicated with us the whole time. My husband said that he received a call that he wasn't expecting because they were coming early. So the car actually arrived before I did. My husband received it and he was happy with it. I would definitely recommend them again.
Hi Karenn. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with Montway Auto Transport and look forward to seeing you again in the future.
Reviewed Feb. 7, 2024
I used Montway before to transport my car from Miami to New York, and it was very efficient, fast, and no issues were encountered. So I wanted to have the same experience and used Montway again. Also, it has a really good reputation. I heard a lot of good, positive feedback from other coworkers. So this is why I decided to use it again and I want to use it also in the future. I could have had a better price, but I also understand that the diesel was very expensive at that time around New Year's. But it would be nice to have more offers or rewards for continuing or returning customers.
Thank you for your positive review, Alaa. We are honored to have gained your repeated business and look forward to the next move!
Reviewed Feb. 7, 2024
I submitted a request by email and I received a quote quickly, which was competitive. I compared it to other quotes, and I selected Montway as my preferred transporter. I liked their cost. Also, they were very efficient, business-like, and organized. We didn't have to go back and forth.
Thank you for your positive review, William. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
I did the move from Syracuse, Utah to Riverview, Florida. The transport took about a week, which was much sooner than what was estimated for drop-off. They dropped it off four days early. So that was good. The first pickup was really good. They walked around and took pictures of the damage. The second one, the driver took pictures, but I didn't like where he parked. He parked the vehicle on the medium of the main road. So we were in the middle of the road, loading this vehicle. That was very unsafe. I gave him the keys and then I crossed the street. I was waiting on the sidewalk and I watched him while he did his thing. But he was very courteous and did his job. Overall, I'm very satisfied with the service.
Thank you for your feedback, Kevin. We appreciate your business and hope to work with you again in the future. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com.
Reviewed Feb. 7, 2024
I would recommend Montway Auto Transport. Their quote was reasonable. Also, their service was very good. They arranged everything so I just had to pick the car up from the docks. It was smooth.
Hello Jeffry. Thank you for taking the time to share your feedback with us. We are delighted to hear that you received great service during your recent shipment. We look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Their customer service was very helpful. They set up the transport pretty much right away, gave me a good quote for what it would be, and offered me a timeline. Also, they gave me a call back number, which was helpful. They arranged for my mother, who lives in Maryland, to pick up the car on the receiving end before I got there and my mother said the delivery went smoothly.
Thank you for taking the time to share your feedback with us, Peter. We are thrilled to hear that delivery went smoothly and you received excellent service from Montway. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 7, 2024
Montway was very easy to work with and they answered all my questions. I drove the vehicle to the port and turned it in to the driver there. Then, I picked it up in Hawaii with no problems.
Thank you for your positive review, Viviana. We appreciate your support and hope to see you again soon.
Reviewed Feb. 7, 2024
My Porsche 911 Turbo needed to go from Chicago to Naples, Florida so I went online and the overall reviews for Montway were awesome. I booked it and I had no problems. They did a great job and they picked up and delivered the vehicle when they said they would. Also, the price was right where I wanted it. I'll use them again if I move the car back up here.
Hello William. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received great service during your transport, and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Montway was very responsive and the quote was reasonable -- cheaper than driving the vehicle myself. Also, the driver was very good and flexible. They told me when they would deliver it and they delivered it when they said they would. It was a good experience overall.
Thank you for your positive review, Allen. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 7, 2024
Montway was able to get me a quote quickly. It was easy online and I was able to reach someone live. The rep was an awesome person and was really helpful and flexible. I do have one issue that we're working on, where they double charged my credit card and they don't have a record of that. They're trying to work out the accounting on that now.
Hello Matthew. Thank you for taking the time to share your feedback with us. We are happy to hear that you received great service from Montway, but are sorry to hear of any inconvenience you experienced. Please reach out to us at feedback@montway.com if you have any additional comments or concerns.
Reviewed Feb. 7, 2024
I've used Montway on four different occasions and I've been happy with their service, that's why I kept coming back to use them.
Thank you for your positive review, Lisa! We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 7, 2024
This is the second time I've used Montway and I've done well with them. Their price was a little higher than some of the other places but they were highly recommended. I still went with them and I'm happy I did. Their customer service is excellent and they were very attentive to my needs. They answered all the questions I had and they took care of us. We had to make a switch in the last minute and they took care of it for me.
Hello Carole. Thank you for taking the time to share your feedback with us. We are honored to have gained your repeated business and appreciate your positive comments. We look forward to assisting you again in the future!
Reviewed Feb. 7, 2024
Montway is trying to slip out of a driver damage claim that I've been after for six months. The driver smashed our car right into the back of a car on his transporter and we had eyewitnesses. As soon as he got down from the carrier, he just drove off and fled the scene. I've been trying to get Montway to do something and they do nothing. They just duck out of it and say they're just a broker. I've reached out to everything they have with no response and no callbacks. My customer right now is getting hung with a $2,000 damaged car because they don't have the balls to do anything. I've done 20 or 30 transports this past year with Montway and this has ruined my opinion of them.
Hello Denny. Thank you for taking the time to share your feedback with us. Damages are never an expected part of auto shipping, but they can happen, and we are sorry to hear there was an issue with this shipment. We hold every motor carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and we continually monitor to ensure compliance. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. For more information, please see our Terms and Conditions in the booking and dispatch emails you received, or at https://www.montway.com/terms-and-conditions.
Our Claims Team has been working with both you and the carrier and has provided you with your available options via email. Please reach out to claims@montway.com with any questions or concerns that you have.
Reviewed Feb. 7, 2024
We are happy with Montway. I had a good experience with their customer service. We weren't sure about the pick-up date until it was getting closer to it 'cause they were trying to find a driver. That seemed a little not as organized to us, but it all worked out fine. The vehicle also came in earlier than they originally said. The cost was reasonable too.
Hi Joan. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Everything was awesome in my experience with Montway. They let me put stuff in my back seat, which was not something many of the other places offered. That was a huge plus for me 'cause I didn't have enough to get a moving van. But I had too much to ship it there. I had a bunch of breakable stuff and I didn't wanna put it through that. It was very helpful getting to put it in my car and move it.
Their cost was also very reasonable. Even everybody I tell how much I spent, they're like, "Seriously? Why didn't I ship my car when I moved?" I said, “'Cause it's scary. It's not a fun process." It was terrifying talking to all these different people. But I felt like when I called them I got somebody who was there to help me and not just make money off of me.
Thank you for your feedback, Taylor. We understand shipping a vehicle can be a daunting experience, but our team is here to assist every step of the way. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 7, 2024
Working with Montway was straightforward. It's like, "This is what the cost is for a cross-country move. This is what the rules are. You can have some things in the car, but only up to this amount. And we'll give you a date and a driver when it's closer to your time.” They probably have a pool of people they contact. So, I didn't know who was moving the car until three to five days before the transport. The good thing I really liked about them was that the person who picked up the car is the person who's delivering it. There are no trade-offs. It was gonna go directly from where you dropped it off, where they picked it up, and then to your home.
The driver was communicative. We have security here. So, we had to call in. It was quite a big rig. He was very patient because we didn't really understand how big that thing was. So, it couldn't actually just pull into a parking lot. Things worked out, and we got our car. It was in great condition. Overall, there was nothing about the experience that was unclear. The amount was correct, and the deposit was correct. What I needed to pay in the balance was correct. So, I would recommend Montway.
Thank you for your glowing review and your recommendation, Christie! We are thrilled to hear that you had a positive experience with Montway Auto Transport, and we hope to have the opportunity to work with you again in the future.
Reviewed Feb. 7, 2024
I would highly recommend Montway. They did everything they said. What they quoted was what I paid. The transport went exactly as it was planned, and the driver was really very good.
Hello Linda. Thank you for your positive comments regarding your experience with Montway Auto Transport. We are delighted to hear that you received great service from the driver, and hope to see you again in the future.
Reviewed Feb. 7, 2024
The driver was on time and friendly, and he was very hard-working too. He had a lot of cars he had to deal with. I saw him working and he did a good job. Overall, Montway was excellent, and I would use them again in a heartbeat.
Thank you for your positive review, Mary. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
I had my vehicle transported from Maryland to Hawaii and working with Montway was easy and straightforward. The quotes and the price I paid were fair. The transport took around five weeks from the date of the initial pickup to the vehicle being delivered into Hawaii. The experience was perfect and I don't have any criticisms whatsoever.
Hi Darrell. Thank you for your positive review regarding your recent experience with Montway. We are thrilled to hear that your vehicle arrived safely to Hawaii. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 7, 2024
We used Montway coming down to Florida, and everything was perfect. The transport was scheduled to take about three days, but they allotted five. My son-in-law said everything went fine during pickup, and he had absolutely no complaints. Also, we had to change cars as well as the date, and the final price was acceptable.
Thank you for your 5-star review, Pat! It is great to hear that your vehicle arrived safely to Florida and that you had a positive vehicle transport experience. We hope to have the opportunity to work with you again in the future.
Reviewed Feb. 7, 2024
My experience with Montway was good. I got my vehicles transported safely and the driver arrived on time. They gave me a couple of days on when it was gonna arrive and pickup days and delivery. They asked if they could inspect the vehicles and if the vehicles were ready. They had me sign the documents and made sure everything was okay. The vehicles were dropped off at a tow truck company and they handled the delivery. They held my vehicles for five days until I moved over to the state where I had the vehicles transferred. It was free of charge. When it was time for me to receive the vehicles, he made sure everything was good. The cost was fair too. I didn't regret choosing the company at all. I didn't think it was overpriced or underpriced.
Hello Gideon. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport and the driver. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 7, 2024
The transport was from Detroit to California, and setup was easy. I got there and luckily, I was across from the mall, so there was a big parking lot. We had a lot of room to transport the vehicle. The truck driver also kept in contact and even waited for me to be there on time. He told me what time he was gonna be there, then I told him what time I could make it. He was willing to wait for an hour, and that was enough for me. Everything was good.
Thank you for your review, Cindy. We appreciate your positive comments regarding your vehicle shipment with Montway Auto Transport, and hope to see you again in the future.
Reviewed Feb. 7, 2024
Montway Auto Transport was straightforward. There was none of that feeling they tried to push anything on me. They worked with me all the way through. Also, they were available to answer every question along the way. They would get back and email to me as well to answer any concern that I had. And the delivery was great. Everything was good.
Thank you for your positive feedback, Rose. We strive to provide quality service and communication to our customers, and are thrilled to hear you were satisfied with the level of service you received. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 6, 2024
Working with Montway Auto Transport was professional. I'll probably use again when it's time to ship my car back.
Thank you for your feedback, Cathy. We appreciate your business and look forward to working with you again in the future!
Reviewed Feb. 6, 2024
I called two or three companies and Montway was the most responsive and their price was all within reason. I transported my vehicle with them and I didn't have to deal with their customer service much because it was so simple. We used them a second time to deliver our second car that we didn't even think we were gonna move down. The guy who brought our first car brought the second car down, too, and he was great.
Thank you for your positive review, Jennifer. We are honored to have gained your trust and your repeated business. Should you ever need our services again in the future, we are always here to help.
Reviewed Feb. 6, 2024
My wife and I travel for extended periods of time and it's easier to transport our car to where we're going. I've used Montway in the last two years and I was very happy with them. They were very easy to work with and whatever they promised, they delivered and I like that. Their quote was fair and they stuck to what they said. I'd like it to be less, but so would everybody else. It was a little more this year, but I didn't want there to be any chance for the receiving end, since it was my brother-in-law who was receiving the car, that they would end up having to write a check or give money to a driver. I wanted to pay it all upfront and that made the price go up a couple 100 bucks and I'm not sure why that's the case. But the car was delivered and they didn't have any problem with it. We'll be using Montway again in April and I hope to continue to use them as long as the service works out.
Hello Frank. Thank you for taking the time to share your feedback with us. It is great to hear that your vehicle was delivered safely and you were satisfied with the level of service you received. We are honored to have gained your trust, and look forward to working with you again in April.
Reviewed Feb. 6, 2024
I have a winter home in Florida and we needed to transport the car there from New York. The Montway rep I spoke to was a very nice gentleman. He told me about their different price levels and I found one that suited me. We made the arrangements for the pickup and towards the very end when it was time for the pickup, he said that the carrier that they wanted to use was gonna charge $50 more and he still thought that he could find another carrier. But at that point, I didn't want to get caught up with not having the car picked up and being there on time. I was charged $50 more than the original quote but service-wise, it was worth the extra $50.
The gentleman who came to pick up the car drove it to Florida. I asked him if I could take his picture because someone else was gonna be paying him and it was no problem. Everything went exactly the way it was described by Montway. I wasn't even there to receive the car. They were in contact with a good friend of mine and he received the car. He was very satisfied with the way everything took place. This was the first time I ever shipped a car so I had a lot of questions and they filled in all the blanks exactly the way they were. I will use them every year.
Hello Michael. Thank you for your positive feedback. We are honored to have gained your business, and thrilled to hear that you had a positive experience with Montway Auto Transport. We look forward to seeing you at the next move!
Reviewed Feb. 6, 2024
I shipped a small SUV and a minivan through Montway. It was good enough that I chose them as my transportation company. I liked their port-to-door pricing. I needed my vehicles dropped off at my door and they had the best pricing to do that. The customer service experience was fine. There was some mix-up where we had to change our plan. So, we tried to see if we could change some things up with Montway. The confusion was really on our end. So, we got it cleared up and things ended up working out fine. A printed bill of lading would be good for when they delivered the car.
Hello Michael. We appreciate your comments regarding your vehicle shipments and your suggestions. Thank you for taking the time to share your feedback with us, and we hope to see you again in the future.
Reviewed Feb. 6, 2024
I called a couple of companies and Montway was the one that said they could transport our convertible and do it with an interior transport. Also, they were not concerned about the add-on luggage rack that we had put on the car. I went with them and at the beginning of the process, it was a bit confusing because I had two or three different estimates emailed to me based on the same requirement and the same request that I had submitted. Then, after I selected one of them, I still kept getting communication based on the other estimate. It was almost as if multiple people were looking at my request.
The transport took a little less than a week. The driver picked up the car early based on our personal travel requirements and then, he kept the car in his trailer while he did other deliveries and brought us our car. He was personable and phenomenal. He communicated well and he was very attentive to our needs and concerns for our car.
Thank you for your review, Stephanie. We are thrilled to hear that your vehicle arrived safely and that you received excellent service and communication from the driver. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 6, 2024
There was a lot of communications with Montway as far as forms I had to fill out. There were forms for the transport and for the shipping that had to be done all online, and we had to make sure all the payments have gone through. Then I got a call from the driver that he would be coming by, and it was good because they said there was a two-week window. Within the first week, I got a call. He came over. I had two vehicles shipped. He took pictures of both vehicles before he put them on the trailer. Then we talked quite a bit about what they do. He put them on the trailer and secured both of them.
I took my own videos and photos, too, just to clarify how they looked before I shipped them out. I thought it was gonna be only four days because that was the impression I got with the person I talked to, but it took almost a month to get there. I was presuming they didn't have the ship filled, so they probably had to wait for more vehicles. The vehicles finally got to Honolulu. They called me and said that my vehicle is ready, I went down there, and we did a walk-around just to look at it, and then signed for the vehicle and departed. I have a camera inside my car, I grabbed the SD card and I looked at whoever drove the car out. They drove it.
It was interesting. I did get a little irritated by one of the drivers from the docking. He drove it in first gear, revved it high up the ramp into the ship and slammed on his brakes. That was the only thing that annoyed me. Otherwise, there's no damage on the car. It was just dirty. I was happy that they gave us car wash vouchers at the end. Overall, it was really good. My biggest advice to others is to make sure you get your gas below a quarter of a tank because that was super emphasized by the driver. He said that if it was a drop over it, the ship would reject the the car. So, that petrified me a little bit.
Hi Larry. Thank you for your review detailing your vehicle shipment to Hawaii. We appreciate your feedback and hope to see you again in the future.
Reviewed Feb. 6, 2024
I used Montway before and I was happy. I needed to get my car from Missouri to Florida so I went back to them. The guy who picked up the car was wonderful, courteous and knowledgeable. He was very polite. When they picked up the vehicle, they were able to come into my neighborhood because we didn't have any trees or poles. They parked at the back of our house. We drove the car around and we went through everything with the driver and he took a video of the car. He loaded it up, and it started to rain and I went inside. The car was in Florida when we got here on New Year's Eve. The quote was okay too. I would recommend Montway. I recommended them to another neighbor here and they transported his car back to New Jersey last year.
Thank you for your review, Marylou. We are honored to have gained your repeated business. Your recommendations to others is appreciated and we hope to see you again in the future.
Media


