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Montway Auto Transport Reviews

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 33 Reviews 4575 - 4725
    Verified purchase
    Customer Service

    Reviewed July 14, 2021

    The person gave me a pick-up date and got there. But I was back in New Jersey. I was allowed to leave Vero and my neighbor had the key then he contacted me saying my car is gone. I was pleasantly surprised. Then I got a call the day after that and the person said he was there. He checked something about turning into my block and the vehicle was in front of my house. It just didn't work out because of the timing, but I recommended it and I would again. In fact, I gave his name to my buddy across the way who wanted to get down to Florida this month. I was extremely pleased with the way the whole thing worked out.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Joseph. We're happy to help at any time.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed July 13, 2021

    Montway stayed in communication via text, call and email. The driver was polite. He got my car here in perfect condition. But the price was $400 more than what I was told I had to pay. I just wish I would have known what I was paying up front.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Tarrie, thank you for sharing your experience. This is definitely very concerning to us. We took a look at your order and are unable to identify where this price increase came from. From what we can see, you were quoted at $1119 and the price remained the same throughout the shipment. Please email us at feedback@montway.com with more information.

    Verified purchase
    Customer ServiceCoverageStaffTransparency

    Reviewed July 13, 2021

    Montway's reputation was really good and offering covered transport was a plus since the bike was going through multiple states and it's kind of the rainy season. Their availability was also quicker than some of the other transport companies I had contacted. I called in the first time for the initial setup and the second time was to sort out a delivery date. However, they had typed in some information incorrectly and to update it required generating a new order. The only hiccup was I never got the notification for the new order. But they did do it, apparently, since I got the bike.

    What struck me as a little weird is Montway subcontracts. I pay them and they go and find the transport. If I wanted a status update for my delivery, I had to text the actual semi-truck driver and never got a response when I did that. My preferred experience would have been Montway handling the fact that it’s been subcontracted and dealing with all these backend things. But the delivery was on time and the bike arrived just as it left the dealer. The experience was also less complicated logistically compared to my experiences with other moving companies.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Bobby. It's important to note that Montway is a broker. Our role in the auto transport space is to dispatch your shipment to a qualified motor carrier that is able to conduct the transport. We put in a lot of work to assign the right carrier for every shipment. Motorcycles specifically require specific equipment to service correctly. Our expectations are that the carrier is handling the shipment per our set standards. Which involves adequate communication and status updates. Your feedback is infinitely valuable here as it will allow us to help the carrier improve its services. We're happy we could help with your move and if we can help again let us know.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 12, 2021

    The driver was very professional, nice, and did his job right. He got there sooner than what I thought. The lady that answered the phone was also very nice. Her English wasn't horrible but it wasn't the best and I couldn't understand some things. I have a hard time understanding something sometimes ‘cause I was in a bad accident. So, if you don't clearly make sure I understand, I'm not going to get it and I'll be confused. Better clarification from the person that answered the phone would be nice. I had to call her back a second time to make sure I understood what she was saying. However, she was even more understanding when I told her what was going on. Sometimes when it comes down to me doing certain business, my brain takes a minute to click in.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the feedback, Carson. We do our best to make the auto shipping process as simple as possible. But there are a lot of complications and things to know. We're always happy to answer any questions and provide clarification on how things work. If we can help with anything else please let us know.

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 12, 2021

    I had an easy and quick experience with their rep. The questions that I had were answered. I was able to get in contact with someone and get status updates whenever I needed to. The quote was cheaper than the other two places I was looking at that had worse reviews. It was completely accurate. The truck got to us in the exact same condition as when we dropped it off. Montway was very efficient. They have great service and good pricing.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Felisha. Happy we could make it as easy as 1...2...3. Have a good one!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 11, 2021

    The price range of Montway was reasonable. They are responsive and I had a good experience with customer service. But they defined a one-week time range. I had my friends so that was not a problem for me. But if I had no one and I just wanted to get my car on the exact day, they need to work on that part and be more precise.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Hamzeh. We do our best to provide the best experience possible. We do understand that the expanded shipment timeframes do leave a bit to be desired. We do provide some more precise timeframes for some routes. But our industry is very much based on the supply and demand of truck drivers. And some routes may not see activity for a week or more. This is why we give the estimated range. We're always working to help the industry expand. If we can help again in the future let us know.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 11, 2021

    My experience with the rep was good and it was fast. The quote was a little higher, but the delivery was good. It took three days.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Martez. We're happy to help any time.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffBilling

    Reviewed July 10, 2021

    Montway did a great job. The process was done via the app and it was pretty seamless. We were in good communication about the drop-off, pick-up and delivery. However, you pay the driver directly. It’d be great if you could just pay the whole thing all at once via Venmo or whatever credit card.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Eric. We do offer alternative payment options, such as paying for the shipment in full with a credit card. This would need to be arranged at the time of booking. Outside of that, we're happy to hear the transport was seamless. If we can help with anything else let us know.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed July 10, 2021

    When we checked, Montway had good reviews and they quoted us better than some of the other ones that we looked at. We called and set up the date and time. Since we were not in Vegas at the time, we already set up somebody who could release the cars beforehand. Working with our mother-in-law, we were able to get those cars handled and released.

    When the driver called, he asked us to bring the car out to the main road which was easy to do. He explained what he was going to do and took pictures to make sure that the status of the car was how it was going to be once it came out. In case anything happened, he would have before and after pictures. The transporting was quick and it went well. The only thing we had to do was get our cars washed because moving it to Vegas, a lot of dirt ended up on the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Warren. This is exactly what we want to hear! A thorough inspection of the vehicle should always be done at the time of pickup and delivery. Happy we could help and if we can help with anything else let us know.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 9, 2021

    I looked at two companies and chose Montway because they were able to dispatch. The reps were good, and the driver and I had adequate communication. There was a scratch on the car, but overall, my experience was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the feedback, Sierra. We are always working to improve services for us and our carriers. Your feedback makes that possible.

    Verified purchase
    Customer ServicePrice

    Reviewed July 9, 2021

    The customer service of Montway was great. Their quote was reasonable too. Everything arrived accordingly. I'd recommend them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Macy. We're happy to help any time!

    Verified purchase
    TechStaff

    Reviewed July 8, 2021

    This is the first time I did this. Montway gave me a student deal, which was better. The contractor outside who picked up the car was excellent. He walked to the home because we have lots of trees near and then picked up the car. I drove behind him to where the big truck was. The timing was just what I expected. Everything went well.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Margaret. We move cars for students all the time. So we try and help in any way we can. We hope you consider us for future shipping needs.

    Customer ServicePriceStaffRates

    Reviewed July 8, 2021

    Process to ship SUV from VA to HI began several months prior to pickup. Gave 5 day window for P/U from VA as requested in May and let them know that I would be flying into VA from HI to ensure transport prior to 5 day window. Charged debit car the total price of over $2700 after they booked with Matson despite having no driver to transport to CA. Bottom line is that no driver found well after the shipping date from CA and called me for more money to get a driver. Had no problem talking with "customer service" but was told the same thing over and over, "still looking for driver". I cancelled the order and was charged $199 cancellation fee. Do not know how Montway has a 5 star rating but I would give minus 5 stars. How can they charge the full rate before car pickup date?? Backward process to "get the Money".

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Haruki, I want to let you know I looked into this situation. I apologize that we were unable to fulfill your shipment request. I've refunded the remaining $199. You were charged because we had completed the ocean shipping portion of your shipment. It's just the land shipping that was delayed. And the delay was due to lower than normal driver availability during the estimate.

    Please note that Montway estimates one to several business days for pick up. On average, this is around 1-5 business days. While the majority of our shipments are picked up within this average, it can take longer depending on a number of factors. Please see our terms for more information: https://www.montway.com/terms-and-conditions

    Hopefully my refunding this fee helps show that despite our policies, we do care about delivering great service. I apologize again that we were unable to fulfill the shipment to your needs.

    If you have any questions or feedback, please email me at feedback@montway.com. -Rick

    Verified purchase
    Price

    Reviewed July 8, 2021

    Everything was really smooth. Receiving the car on the other end was pretty easy. The guy met us close to our house. He was communicative and flexible with meeting up with us. It was a little bit expensive, but the service was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to hear everything went well. Thanks for choosing Montway for professional car shipping services.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 8, 2021

    It was pretty flexible to book online and I got a quote almost instantly. Also, I had a good experience with all the contacts I had. I received a phone call 30 minutes before the driver arrived, I met up with him, and I signed up all their documentation required. He was pretty helpful and friendly.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Oscar. Happy we could help provide professional service for your move.

    Verified purchase
    PriceStaffRates

    Reviewed July 7, 2021

    They were professional. They got all the details from me. Whatever price they quoted, they continued with that same price. There was absolutely no change from the money perspective. They also delivered on time. Whatever date they committed, they delivered on the exact date. Everything was great with my experience with Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the awesome review, Ravindra. We're happy to deliver great service any time!

    Verified purchase
    PricePunctuality & Speed

    Reviewed July 7, 2021

    They did the transport very fast and efficiently. Whenever I had any questions, they were willing to answer them. The service was very affordable.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    Customer ServicePriceStaffRatesFollow-Through

    Reviewed July 7, 2021

    Everything with Montway was excellent. I was surprised I got my own car and my own trailer in a day. My car is a 1974 Corvette, and I just didn't want to drive it all that way for 1,000 miles. It’s got a perfect paint job on it, so I don’t want any chips on it. That was why I wanted an enclosed car too. I didn’t want it to get wet. I contacted Montway about a year ago, and I never did anything because we didn't move it yet. Then they contacted me again this year, and I just followed through with it. They had the prices and what I was looking for. It worked out great. I would recommend this company to anybody.

    The delivery went very well. I had somebody else to pick the car up. They met and he drove it in the garage for us. I couldn’t ask for anything more. The only problem I had was the driver didn’t understand my English. He didn't tell me anything because he didn't speak English. I just handed him the keys, signed the papers, and hoped for the best. It worked out great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Dennis. We understand what it takes to safely move classic cars. So we appreciate you trusting us to get the job done. If we can help with anything else let us know.

    Verified purchase

    Reviewed July 7, 2021

    I've had dealings for years with Montway and last year was a little funny because of COVID. But they got the transport put together, they got a truck for me, and they got the car here safely. They did a good job. Montway has been a good company for me.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Jim. We're happy to help any time!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 7, 2021

    The customer service reps were extremely patient and informative, and it was wonderful dealing with them. The quote was exactly what they charged me and it was right in range with everyone else. It was perfect. Montway’s was a lot better. The drivers explained the whole process to my dad and it was the same thing when the vehicle was delivered. They explained to my friends where it was coming from and they signed the paperwork. Everything was good. I'm fixing to ship a truck out there and I'm calling Montway to see if they can do that.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the awesome review, Janet. Glad we could help with your move and we look forward to the next one.

    Verified purchase
    TechStaffTransparencyCommunication

    Reviewed July 6, 2021

    The reps from Montway were very helpful and kept me updated on the status of when they would pick up my car and when they would deliver it. So, I had no issues. The driver came right on time. The only thing that would have been nice was to have the car washed when you receive it because these are on open carriers going across the country. They dropped it off in Phoenix in a lot that was dirt. So, when the car came, all the wheels were completely dusty and dirty. When it was driven into my garage, it was messy. Some companies do service and at least give it a wash.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Roxanne. Happy we could deliver great service. A car wash is definitely something we consider. So maybe this is something we will implement in the future.

    Verified purchase
    Customer Service

    Reviewed July 6, 2021

    The delivery process was easy. They called, we confirmed, and they dropped it off. It all went smooth and I was very satisfied with the service. Montway is a good way to ship a vehicle.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, David. Our goal is always to make the auto shipping process as easy as possible.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed July 6, 2021

    Going with Montway was a pricing decision. The quote was competitive. It was better than the others. The car was here before I expected it. It was quick. If others will ask, I'll say, “Don't hesitate to use them. It was a great experience.”

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Melanie. We base our prices on a number of factors and work hard to provide competitive and realistic prices for all our customers.

    Verified purchase
    Customer ServicePriceStaffValue

    Reviewed July 6, 2021

    The driver called me or texted me from the road and we set up a time for him to be there. My parents live in a smaller neighborhood where it would be tough to get the truck in there. I said that I could meet him somewhere and he told me that he would just park somewhere close by and just drive over, and then I could drive him back to the car or he could take an Uber. He was a super-nice guy. As far as cost for this particular company, it was very competitive. I just think it's an expensive deal in general. If you got a bunch of cars, to ship it always seems a little bit much. But gas is expensive and they got to pay the drivers, so I get it. It’s good value for the money. The whole thing was super-smooth.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Hamilton. We appreciate your feedback and we're happy to help any time.

    Verified purchase
    Customer ServiceTech

    Reviewed July 5, 2021

    The people called me from the hotel then I came out and just picked up my car. It was very convenient and a good experience. Next time, I will also consider Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to make it easy. Thanks for choosing Montway!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2021

    They were very responsive and timely and they had good communication. Also, the driver was polite. It was a good experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Marla. We're happy to help any time!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 5, 2021

    My daughter talked to the driver on the departing side and she had trouble communicating with him. His English language skills weren't great. But she figured it out. Montway had a very fair price compared to any other company. My one complaint is that they have hounded me for reviews. They have too much follow-up. I have gotten multiple texts and emails. But I've responded and referred them to friends.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Sherolyn. We'll be sure to audit processes as we never want to be an overburden.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2021

    Montway was okay although it took a little longer than expected for pick-up. Otherwise, the people I dealt with were very courteous and professional. The drivers were superb and very accommodating. When they were only a couple of miles away, they were able to contact me and we were able to meet somewhere that they would pick up. I'm on a military installation so it's almost better for me to go off-post with the car than trying to spend an hour trying to get on-post and going through all the security measures. So, it was good communication.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Dawson. Military installations present a lot of potential issues for motor carriers. So being able to meet nearby is heavily encouraged. It speeds up the process significantly for all ends of the shipment. The most important aspect of this is communication. So we're happy to hear the driver did a good job.

    Verified purchase
    PriceStaff

    Reviewed July 4, 2021

    I drove from San Francisco to Georgia to Virginia. I didn't want to do the cross-country trip again, so I just shipped my car. When I was getting the quote, Montway seemed much smoother and the website design was more friendly. There were some spots on the windshield when it was delivered, but that was expected given it was a cross-country drive and had an open-air thing. I'd recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Mark. Happy we could help with your cross-country shipment!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed July 4, 2021

    They got back to me super quick and the communication was great. I had put in a couple of requests with other companies and did not hear back from them near as promptly as I did from Montway. Everyone at Montway was super helpful. I was able to get in touch with someone as soon as I had a question. It was an easy transaction. I really appreciated the ease of communication and the process for me. It was not that much work.

    The driver did get stuck in a different area and I didn't hear from him on the first day. But Montway said they would be there that night and they didn't come and nobody called. The driver did text first thing the next morning. But Montway should let people know right away instead of waiting the next day, especially when it’s the same day deal. We didn’t leave because we were waiting for them to be here.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Dana. Communication is essential for an industry such as ours. We're happy to hear that our team was able to deliver on this. We do apologize that the driver faltered in this area. As they are expected to maintain communication in the event of delays. We'll be sure to audit accordingly. If we can assist with anything else please let us know.

    Verified purchase
    PriceStaffRates

    Reviewed July 4, 2021

    The pickup went smoothly and the driver brought the car to my job. He was a very nice guy. I wasn't expecting to get it while I was working but it worked out fine. It was over 2,000 miles of driving and I got a fair price from Montway so it wasn't bad.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver smooth service. Thanks for choosing Montway!

    Verified purchase
    PriceStaff

    Reviewed July 3, 2021

    The reps were being helpful but they couldn’t keep their word on the pickup date. Still, the driver was great and the cost was more than fair. People should most definitely use Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the feedback, Will. We're always working to provide the best service we can.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 3, 2021

    The driver was very courteous and nice. He kept us informed of his location and ETA. He was right on. The only thing that I wasn't happy about is the fact that Montway gave me a quote and then after that, they called me and said that they have to change the number. The final price was about 18% higher than the original quote.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Maria. A quote is an estimation of the price it will take to move your vehicle. We base this quote on many factors. But, there are many unforeseen situations that can push prices beyond expectations. An example would be truck driver availability. We'll always do our best to keep prices fair. So know that even when prices change, we're always trying to provide the best price we can. We wish you the best and hope you consider us for future shipping needs.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 3, 2021

    The price was in between the lower end and the higher end that I researched and spoke with different companies. On top of that, we were kind of last minute, which is our fault. With transport, they're always like it can be within these three or four days, so it makes it really hard. However, it magically fell into the perfect time. We were still loading and packing our stuff and the guy actually came. One of my cars did not run so I had to pay a little extra for it. However, he opened the hood and he got it to run. He went above and beyond. In the end, it made it easier for him. However, it was a huge bonus for me. Then he kept in communication through text messaging. Just helpful, informative, nice. It all worked out perfectly. I would recommend Montway to anybody else and I would hire them again if I needed them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Vanessa. We appreciate your thoughts on the service and the driver. We work hard to work with the most professional drivers out there. So hearing the driver going above and beyond means a lot. If we can help with anything else please let us know.

    Verified purchase
    Staff

    Reviewed July 2, 2021

    Everything was good, including the information. The driver was very good and professional. I enjoyed communicating with him.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Daniel. Always happy to hear when the driver does a good job. If we can help with anything else let us know.

    Verified purchase
    Customer ServiceContract & TermsOnline & AppFollow-Through

    Reviewed July 2, 2021

    I contacted Montway on their website and everything was handled very smoothly. I got a call, made the arrangements, and had good communication back and forth. They told me the dates that they would pick up the car and when it would be delivered and followed through just as they had said. Pay attention to posts that are made regarding the service that was given and attention that was paid to one's particular needs. Look at multiple reviews. There's always gonna be people unhappy about things. But if it repeats over and over, pay attention to that. I just didn't see that with the service that I had.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, John. Auto transport is a complicated and intricate service. We do our best to make it easy for our customers. We just ask that all our customers are clear with us in what they need. And understand that there are limitations on what we can deliver. Communication makes everyone's lives easier. If we can help again in the future just let us know!

    Verified purchase
    Contract & TermsStaff

    Reviewed July 2, 2021

    I would recommend and use Montway again. I had a good experience with them although there should probably be more agreement between the driver and Montway as far as my requirements. I didn't want it delivered before a certain date so they had a little trouble with that but I understand how that all works. I had someone pick up the car but it was cleaned before the driver dropped it off. Montway has good service and people should use them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Brian. We're always striving to provide the best experience and your feedback makes that possible. If we can help with anything else let us know.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 1, 2021

    Montway was fabulous and I was 100% pleased with them. What I liked was, every time I had two or three questions and I called somebody or was online, I got quick responses. My sister shipped her car about the same time I shipped mine and both the drivers were excellent. They were thorough and professional. And we felt totally confident, not only in shipping out, but when they were to be received. It worked out beautifully in both cases, so we couldn't do better. Other than that, I initially talked to another company and they said I couldn't put anything in the car at all. But much to my surprise, when I called Montway, they said I could put 100 lbs. in or I could pay extra money and put in more weight. That was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Gladys. Happy we could help you and your sister with your shipments. If we can help with anything else let us know.

    Verified purchase
    Staff

    Reviewed July 1, 2021

    The driver communicated his approximate time. Then he contacted me to verify that we were gonna be present and that his transport vehicle would be able to fit. They came the day that they said they were going to come and the time that they were going to come. They also got the vehicle there within the timeframe that they said. Working with Montway was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Oteria. We're happy to help with your shipping needs at any time.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 1, 2021

    The communications were very good and the responses were very timely. Montway took our car ahead of schedule and got it delivered in three days. It was the same as it was picked up.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Punctuality & SpeedStaff

    Reviewed July 1, 2021

    The driver was kind, professional and did a really good job. Had a slight schedule change and communicated it well and was on the mark for delivery.

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    Response from Montway Auto Transport

    Happy to hear the driver did great. Thanks for choosing Montway.

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    PricePunctuality & SpeedStaff

    Reviewed June 30, 2021

    Everything went well with the service from Montway. The reps gave me a quick quote, set it up and within a week or so, somebody had picked up. So, everything was fast and what they said it was. The driver was excellent. He picked up the vehicle when he said he would and dropped it off when he said he would too. There was no damage and everything went perfectly with that.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Happy to help again any time.

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    PriceStaff

    Reviewed June 30, 2021

    I got an accurate quote from Montway. The driver was good and he went out of his way to get my car here. I had no problems.

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    Response from Montway Auto Transport

    Happy to hear! Thanks for the review, Butch. We're happy to help with your car shipping needs at any time.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed June 30, 2021

    We liked the covered truck versus the open, and Montway's price was right. The customer service and the driver were fantastic. The driver was very professional when he got here, and he was nice. It was the same with the customer service rep. I talked to him to make the payment, and he was very nice. Montway did a fantastic job. Everything was clear, upfront, and quick. So, there was no confusion.

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    Response from Montway Auto Transport

    Thanks for the review, Anna. Auto transport can be a complicated process. We do our best to make it clear and simple.

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    Punctuality & SpeedStaff

    Reviewed June 30, 2021

    They've always been very professional, reasonable, and on time. This was the third time I've used them, and they were pretty punctual in terms of when the car gets picked up and delivered. They were willing to work with me in both of those. Also, the driver was courteous. There were no surprises in terms of the process. Everything was top-notch.

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    Response from Montway Auto Transport

    Thanks for the awesome review, Matthew! We're happy to help any time.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 29, 2021

    When I went through Montway, it was quick responses and a fair price. What they quoted is what I paid. They told me the car would be there a certain time during the day. And it was day-to-day texting. It went pretty good. I would recommend them as a carrier.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Eric. We're proud to deliver great service for our customers.

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    Customer ServiceTechStaff

    Reviewed June 29, 2021

    I spoke to one person that I had a very difficult time understanding. It was just miscommunication about whether or not I was allowed to have anything inside the vehicle. I couldn't understand what he was trying to explain to me. He just kept saying, “Well, is the stuff you're going to put in your vehicle over the windows, like over the height of the windows?” and I was like, “I don't know, I didn't put anything in it yet. I need to see if I'm allowed to.” What it came down to was, certain providers do not like you to have a lot of personal things in the vehicle for liability reasons.

    The person that I spoke to was not spelling it out for me, but then, I called back and I spoke to someone else after that. That second person I spoke to explained it to the T immediately, that it was for liability. It was the transporter himself. Sometimes, they don't like that liability or want to know what you're transporting. Other than that, everything was great. Montway let me know when that driver was available, and he was great. My car got here within 24 hours that it left New Jersey. The driver was very nice. My car was in great shape when it got to my house, and I was completely satisfied.

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    Response from Montway Auto Transport

    Thank you for the review, Christine. The main thing to understand when it comes to items in auto transport. Is that auto transporters are not licensed or insured for items in the vehicle. This is why it's strongly advised to not leave anything in the vehicle. And when items are left, limits are imposed. We break this down more in our terms and conditions at: https://www.montway.com/terms-and-conditions.

    Overall, we're happy to hear the driver did a great job. If we can help with anything else please let us know.

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    Customer ServicePriceStaff

    Reviewed June 29, 2021

    I got quotes and Montway wasn’t necessarily the least expensive but they were the most responsive. I literally found them on the internet and nobody recommended them to me. I just got lucky. I had a couple of questions and I wound up getting the quote before we needed it. He kept following up and when I was ready, he was available. So, he got the car here. There were no problems at all. When the reps said they were picking something up, they were there exactly on time. There was one little snag but it was totally not Montway's fault. The driver who picked up the car forgot the keys. He realized it when he was three states away and I sent him to the shop where the car was going. Everything went like clockwork and the service was ridiculously easy. I would recommend Montway.

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    Response from Montway Auto Transport

    Thank you for the review and feedback, Laurie. Communication is essential to our business so we're happy to hear that the service went well. And that the driver could help resolve the key situation. If we can help with anything else let us know.

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    StaffFollow-Through

    Reviewed June 29, 2021

    Everybody did what they said they were going to do. The driver communicated with me the day before, and within a couple of hours out. He showed up on time, was friendly, professional, took my car away, told me exactly what was gonna happen, and sure enough, he got there on time, reached out to the person that was receiving the car, and he got there safely without any issues. Montway did a thorough job. I will definitely utilize them again and recommend them to anybody that I come in contact that is looking to transport their vehicle.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Mark. Happy to deliver professional service any time.

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    StaffValue

    Reviewed June 28, 2021

    The representative was very good and the driver was excellent. They picked up the vehicle a little earlier than I was expecting, but it all worked out just fine. It was exactly the same as when it left. Montway was a good value for what service I received. I didn't expect anything more than what they gave. They just fulfilled everything that I was hoping for.

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    Response from Montway Auto Transport

    Thank you for the review, Darrell. Happy to hear the service fulfilled your needs.

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    Customer ServicePriceStaffRates

    Reviewed June 28, 2021

    Montway was the first one that I saw when I looked at transport companies and their price was better. Right at the last minute though, they jacked the price up extensively, because it was in an area that nobody wanted to go. I didn't care for that, but I couldn't do anything about it. I paid it. Apart from that, the delivery was good. The fellow called and told me where he'd be, and I picked it up.

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    Response from Montway Auto Transport

    We appreciate your feedback, Clark. As a broker, we communicate with many carrier options to provide the best price possible. We do present variable options if the locations call for it. Such as an uncommon route. Overall, we're happy to hear that the carrier did a great job. If we can help with anything else, please let us know.

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    PriceStaff

    Reviewed June 28, 2021

    The reps were friendly and patient, and there were no changes to the quote they gave me. The driver was a friendly gentlemen and he was efficient too. He told me he was gonna be in a certain hour and he was. He picked up the vehicles, and then he said it was going to be in a specific day, and he was at the final destination a specific day too. So far, it was a good experience overall with Montway. They offered me a service for a specific amount of money. I gave them the money, and that's exactly what I got.

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    Response from Montway Auto Transport

    Eduardo, we are thrilled to hear that the carrier's communication and service were just what you wanted. Thank you for choosing Montway, and for your kind review.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 28, 2021

    I had them transport two cars for me. The first time was five years ago. I called them and I asked them if they have any military discounts the first time I used them. They gave me a 50% discount. Then, the last time, the guy gave me a 20% discount. But it still was cheaper than me using anybody else. The guys that picked up the car were super-fast. Their service was great. I got the same service five years ago. Then, I got a great service again. Even the drivers were good.

    Everything was excellent. Everybody stayed in contact with me. The representative, after he put the order in, sent me an email, then let me know that within 24 hours, the driver was going to contact me. The driver contacted me by text first. Then, he contacted me again when he was an hour away. He inspected the vehicle, made sure everything was around, it wasn't damaged. He loaded it up. Then, after he loaded it up, he said, “I should get to South Carolina either tonight or in the morning.” And he got there the next morning. My two experiences with Montway were great.

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    Response from Montway Auto Transport

    Thank you for the review, Makia. We're happy to hear we could deliver great service for your needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2021

    The customer service of Montway was excellent. Just all around, it was great. The driver was good. He stayed in contact with my wife the whole time. We met him up there at Washington. He got there a day early and was willing to meet her wherever she needed.

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    Response from Montway Auto Transport

    Bill, we are thrilled to hear that our carrier was able to accommodate your shipment easily. Thank you for choosing Montway.

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    Staff

    Reviewed June 27, 2021

    Montway did a pretty good job. They communicated everything well. The expected delivery date was in a week and they were here in four days, so that was amazing. I was in contact with the driver, mainly pick-up and then delivery also, which was super easy to do both ways.

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    Response from Montway Auto Transport

    Thank you for your kind words, Kevin. We are glad to hear that our communication and timing made this an easy shipment for you.

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    Punctuality & Speed

    Reviewed June 27, 2021

    Everything was good. It was a fast and safe delivery too.

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    Response from Montway Auto Transport

    Jennifer, thank you for choosing Montway, and for your kind review.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 27, 2021

    I was happy with everything. The interaction with the Montway reps was easy. They were good at explaining all the details of what they provide and the dating, the arrival, estimates, and everything that's included in the price. It was really efficient and fast. The quote was right on the money too. I didn't add a dime. The driver also communicated with me, which was great. He called and made me aware that he had technical problems, but eventually, he arrived earlier than expected. So, I was not in town to take my car. That was the only thing that was not great about this whole experience. The driver couldn't wait for me, so I had to go pick up the car 20 minutes from my house. It was not a big deal, but I expected to receive the car at my place. Other than that, the car was in good shape. It was ready and it was not dirty.

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    Response from Montway Auto Transport

    We are glad to hear that our communication and service met your needs, Arash. Thank you for your kind words, we will be sure to pass them on to the carrier.

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    Staff

    Reviewed June 26, 2021

    They were about 35% higher than several of their competitors. But they delivered on what they promised. The driver also talked to me directly.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Chris. We do our best to provide a service worth the cost.

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    Reviewed June 26, 2021

    Montway was on time when they picked up and delivered an old Fiat Spider for me. The car arrived in good condition and everything went well. They also moved an Audi A6 for me a year before that and I'd use them again.

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    Response from Montway Auto Transport

    Jeffery, thank you for continuing to choose Montway. We are glad to hear that your shipments went well.

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    Customer ServicePriceStaffRatesCommunication

    Reviewed June 26, 2021

    Montway had the best rate and reviews. Their representative and I communicated mainly online. We had about two phone conversations and it was fairly smooth. There were no communication issues. Montway handled the transport very professionally. They got everything taken care of and they were willing to work with me for any unique circumstances. Their reps seemed very knowledgeable and professional in terms of transportation. So, I was impressed. The quote was very accurate to the final pricing. The delivery was fairly straightforward. My vehicle arrived where they said it would. I met with the Montway driver. He took my vehicle off the truck, inspected it and made sure everything was okay and then sent me on my way. There were no issues with the vehicle.

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    Response from Montway Auto Transport

    Thank you so much for your kind and thoughtful review, Bamidele. Our Agents strive to provide a knowledgeable and caring approach to serving our customers. We are glad to hear that everything went smoothly.

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    Staff

    Reviewed June 26, 2021

    When you have somebody take your car, it’s like, “I don’t want to do that. I want to drive it.” But it was great. I’m glad I did it with Montway. It saved miles and it saved me time. Max, the driver, was cool too.

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    Response from Montway Auto Transport

    Thank you for your kind words, Zachary. We will be sure to pass them on to the carrier.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 25, 2021

    I purchased a vehicle and I asked the consignment that I went through who they normally use. They mentioned Montway first. They sent me a quote, which was very competitive. I shopped around. I ended up changing from an exposed trailer to an enclosed trailer. Montway's price was the best, so I went with them. I got a phone call. Then everything was scheduled and set up. Once the driver got close, he let me know where he was at and when he was gonna be dropping the vehicle off. Everything worked out according to the schedule that they gave me.

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    Response from Montway Auto Transport

    Thank you for the review, Christopher. Happy to help with your car shipping needs any time.

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    Customer ServicePriceStaff

    Reviewed June 25, 2021

    The quote wasn't far off from other websites that I looked into. Montway was more secure based on the marketing and reviews. The driver kept texting me saying he would here on X day and that he'd call me when he's closer so the communication was definitely great. The car arrived earlier than anticipated and then it was dropped off accordingly. I had no issue whatsoever.

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    Response from Montway Auto Transport

    Thank you so much for your kind words, Yahaira. We are thrilled to hear that the communication was to your liking and that everything went smoothly.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 25, 2021

    The entire process with Montway went really well. The guy that transported the car called a little earlier than the date we had scheduled. But that still worked out. The car made it there on time and in one piece. They were really good. They answered all the questions I had. I felt really comfortable. The quote was also right on spot. It didn’t change. They charged me what they charged me. They took what I thought was a really small deposit. I thought they would at least ask for half, but I only had to pay a $250 deposit. The only thing I didn't like about the process was I had to have cash for the driver when he got there.

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    Response from Montway Auto Transport

    Tonya, we are glad to hear that despite some conflict in scheduling, everything went well. Thank you for choosing Montway, and for your thoughtful review.

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    PriceStaff

    Reviewed June 25, 2021

    It was hard to get a slot on the truck and there was some back and forth. Everyone was pretty booked, but eventually it all came together. The overall process with Montway was easy and pretty straightforward. Their reps were professional and the driver was on time. Then, the final cost was exactly as stated in the quote they gave me. I also recommended them to somebody else who booked with them.

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    Response from Montway Auto Transport

    Ben, we are glad to hear that everything worked out in the end. Thank you for choosing Montway, and for your kind review.

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    PriceStaff

    Reviewed June 24, 2021

    I looked at three companies and I chose Montway because they seemed more organized. I also had some doubts on the other ones I talked to. The Montway rep I dealt with was experienced and very good. I trusted him. I met with him when I took the car down then he loaded it up. The quote that they gave me was fair and they delivered for what they quoted me. The driver dropped off the car at the house for us and he unloaded it. It was in the same shape I left it in, so there were no issues. I would tell my friends that Montway is a good company to move your vehicle and I would highly recommend them.

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    Response from Montway Auto Transport

    Randolph, we are glad to hear that you had such a great experience. Thank you so much for choosing Montway, and providing such a kind review.

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    PriceStaff

    Reviewed June 24, 2021

    With Montway, the initial quote and the cost were pretty much spot-on. The driver was fine, too.

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    Response from Montway Auto Transport

    Donald, thank you for choosing Montway. We will be sure to pass on your kind words to the carrier.

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    CoverageRefunds & PayoutsStaff

    Reviewed June 24, 2021

    I asked for the covered truck, but when I got my car delivered, I found out that Montway used the uncovered one. The condition of my car when it arrived was good, so I don't have any problem with the results. But what I paid for was the covered truck. Other than that, the rep I talked to was nice and the driver let me know when was the estimated time to deliver.

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    Response from Montway Auto Transport

    Thank you for the review. We are always working to improve services with our motor carriers and your feedback makes that possible.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 24, 2021

    The rep was very nice and prompt. The driver was great and kept in touch with me throughout the day. Everything was good plus the final cost was exactly the price that I was quoted. If I ever need to move a car again, I'm recommending Montway or choosing them again. I’m very satisfied.

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    Response from Montway Auto Transport

    We are glad to hear that the driver kept in contact, Alec. Thank you for your kind review, and for choosing Montway.

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    Customer ServicePunctuality & Speed

    Reviewed June 24, 2021

    Montway did a great job. I was able to get in touch with the guy and he was always following up. There was a little glitch in the fact that they came to pick it up early and I told them I wasn’t going to be able to do it then. But they rescheduled it to the time I needed. I’d use them again.

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    Response from Montway Auto Transport

    We are glad to hear that we were able to rearrange and accommodate the pickup for you, Laurie. Thank you for being understanding, and for your kind words.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRates

    Reviewed June 23, 2021

    Montway's The quote was extremely competitive. Also, I didn't get a lot of crazy phone calls and emails from them even when I approached them like I did from the other companies, which was very upsetting to me. At the end of the day, I chose Montway because they had excellent ratings. And I didn't see too many serious complaints. The people at the office took care of everything very quickly and were very courteous and professional. They were not hesitant about any of the particulars of the move, like the distance and what time they would pick up the vehicles. They were fluid about the whole thing, very quickly made changes.

    I gave them a few constraints because I had to be out of the city by a certain day. And they were able to adjust a window to accommodate me. I was very happy that they left me a vehicle very close to the day we actually had to move. And then when they finally brought the vehicles to Denver, they got them here earlier than they were supposed to. The timing was one of the best things about Montway, that they were able to accommodate my very tough windows to pick up and to deliver. And the gentleman took the cars to the hotel where I was at. They couldn't have made it more convenient.

    The cars came back filthy. But the condition of the vehicle is as expected considering the travel was 2,000 miles through the mountains. They weren't in a covered wagon. It's good as the vehicles could be considering the trip that they made. Those guys weren't gonna do miracles. They were just gonna move the cars. I’m very satisfied with Montway. I won't hesitate to use them again in a heartbeat if I had to move my car.

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    Response from Montway Auto Transport

    Thank you for the excellent review, Baldemar. We do our best to accommodate our customer's needs. And we're happy to hear we could deliver for yours. If we can help again in the future let us know.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2021

    I needed to move a car from California to Connecticut and working with Montway was great from start to finish. A friend of mine had moved a car last year when she moved her job from California to Connecticut, and she used Montway. She was really happy, so she gave me the referral. I made the reservation. They were able to book it really fast. Every person communicated with me really well. I only had to call one time when I had the questions as I was starting to book it, and the coordinator was great and answered all my questions.

    It was a little tricky pickup, but they're picking up from my 90-year-old mother's house. I'm like, "She will not bring this car to you. I know it's a little tricky, but figure it out." And the driver did. He totally figured it out. The only thing is the truck driver called me twice and I'm glad I picked up the phone because it was his personal name coming through on the caller ID. It was a Vietnamese name, so I was like, "Who could this be?" But I picked up the phone and he was like, "Hi. I'm truck driver." But I could have easily not picked up the phone because I wouldn't recognize the caller ID. He was great. He communicated with me maybe three times. Then he got here on time. He told me he was 45 minutes late because of traffic to Connecticut, which I knew would happen. Then when he got to my neighborhood, I knew he couldn't turn down my street, but I had an idea where he could drop off.

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    Response from Montway Auto Transport

    Lisa, we are so glad to hear that everything went smoothly. Thank you very much for your kind review.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 23, 2021

    We were quite happy with Montway. They were competitive in their pricing and they were very prompt to arrive when they said they would. Then, the car got there when they said it would and there were no problems. The driver was very polite as well.

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    Response from Montway Auto Transport

    We are thrilled to hear that everything went well, Jo. Thank you so much for your kind words, we will be sure to pass them on to the carrier.

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    Customer ServiceStaff

    Reviewed June 23, 2021

    The customer service reps from Montway did a good job. They communicated with us. We had a couple people offer to do the job through some intermediary who, when we told them that we could not have the cars arrive before we did, found us someone else who could do it. There were multiple companies involved, so I'm not sure who's responsible for what. The actual check for the car on delivery was made to the people who were working through the process we went through to find someone. The driver was courteous. He tried to get the cars from us in a reasonably close location and he took pains to drop it off in a place that was reasonably convenient because we had to walk there. So, I was very happy with the service.

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    Response from Montway Auto Transport

    We are thrilled to hear that everything went well, Harry. Thank you so much for your kind words, our agents do their best to provide professional and helpful service.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed June 23, 2021

    My cousin told me he used Montway so I used it. The guy who was transporting our car was pretty nice, but he was there a little bit late. Still, he got our car on time in Texas so we didn't have to wait for him. Before we arrive from our flight, our car was here in the parking lot. It was easy to set up, too. The driver took care of everything. He was texting me. I was texting him. So, it was easy to communicate with him. Even if I'd call him, he would pick it up.

    The representative that set up the transport was also good. I asked him a question about the pricing. He told me about the cash on delivery, which was less. I chose that one, which was good. It saved me some money. We didn't use all the space in the trailer. They told us about the whole trailer pricing, but in one trailer, we used less space. We got that money back. They didn’t charge us extra. Overall, our experience with Montway was good. I know they are the company working with the transports in an organized way. So if friends come to me, I would definitely recommend them.

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    Response from Montway Auto Transport

    We appreciate the review, Faizan. Communication is essential to our industry so we're happy to hear the driver did such a good job. Thanks for choosing Montway!

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    Customer ServiceStaff

    Reviewed June 22, 2021

    Montway found a trucking company for me, and we had a phone call, and then some follow-up emails. They answered all the questions. The driver started communicating with me before he even picked up the vehicle, and then, communicated with me all the way down here. It went smoothly. I was pleased with the service.

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    Response from Montway Auto Transport

    Happy to deliver smooth service. Thanks for the review, Chad!

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    Customer Service

    Reviewed June 22, 2021

    The whole experience with Montway’s customer service was great with talking to the guy on the front end and the folks that were coming to pick up the car communicating with me frequently. When they got to the destination, they called me and let me know and didn't require me to be there. It was seamless and easy. They called me when they were getting close and when they would be dropping the car off. But if I would have called, I would have got ahold of somebody, which was good. It was all accessible and the people did a good job explaining.

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    Response from Montway Auto Transport

    Mark, we are thrilled to hear that our agents provided satisfactory service and communicated effectively. Thank you very much for your kind words.

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    Customer ServicePriceStaff

    Reviewed June 22, 2021

    Everybody was really good and helpful. I appreciated everything they did to help, and they made me feel comfortable. The final cost was the same as what they quoted me. The drivers were really good. They seemed professional. The communication was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    James, thank you for the kind words, we will be sure to pass them on to the carrier. Thank you for choosing Montway!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2021

    The remarks for Montway were good, and the response from them when we called was excellent. The communication skills were good, so we stayed with them. We had a unique transport. It was an F-450, so it was a larger truck with a utility body on the back. It wasn't going to be just a standard pickup and put it on the rack. It needed to make sure that they had room for this vehicle. They were aware of that, and they told us right up front that it would take a while to get someone that would be able to pick that up and move it.

    When they called us and had the transport scheduled, they gave us the driver's name and number in order to get ahold of him. It was being picked up at a municipal location in Texas, so we had to honor their request. Before anybody could get into their yard, they needed to know name and address of the trucker that was coming in. That worked out well. Once the truck was picked up, communication was held with the driver, and he met the date that we expected the truck. He was later in the afternoon that day, but he still made it here.

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    Response from Montway Auto Transport

    Thank you for the review, Edward. We try and set proper expectations when it comes to auto transport. Especially for large vehicles. Happy we could help with your move and we hope you have a great day.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 22, 2021

    Montway did good. I like their price. It was about 20% cheaper than some of the other ones. They got a quick transport. I reached out to them a few times to check on the status, making sure I was gonna be home for the transport. When I called a few times to track the vehicle, everybody gave me the information over the phone pretty quickly. So, I knew where it was the whole way. Montway met what I needed to get done, so it was all good to me. I could recommend it being a car transport.

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    Response from Montway Auto Transport

    We are so glad to hear that our service and cost met your needs, Matthew. Our agents do their best to provide accurate and timely information. Thank you for your kind review.

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    PriceStaffRates

    Reviewed June 21, 2021

    I didn't need a definite date of when to leave Florida, and I wanted a cheaper rate, so I saved $400. Montway is owned by a family company. A young guy who is about 23, the son of the father who owns the company, was the sweetest guy. And they only take two cars at a time. The carrier arrived at the exact time and got my car back into New York also at the exact time. It was delivered to my daughter's place in the city. And it was very convenient. Really an outstanding company.

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    Response from Montway Auto Transport

    Thank you for the review, Carol. Happy to deliver great service any time.

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    Customer Service

    Reviewed June 21, 2021

    Communication was good. The guy that was delivering the vehicle always called me. He was supposed to pick the car up at one time and have it to me 6:00 at night, but he called and let me know something had happened. I was fine with that, but he ended up picking up the car and he dropped it off to me at 2:00 in the morning. Still, I would highly recommend Montway.

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    Response from Montway Auto Transport

    Thank you for recommending us, Duane. Motor carriers have a lot on their plate and are often overwhelmed. But they always do their best. If we can help with anything else please let us know.

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    Reviewed June 20, 2021

    Montway was there when they said they would. And the trucks were clean. They did a great job. It was a great experience.

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    Response from Montway Auto Transport

    Thanks for the review, Bryant. Happy to help any time.

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    Customer ServicePriceStaff

    Reviewed June 20, 2021

    The reps were very professional, polite and returned calls when they were supposed to return a call. I was very impressed. The quote was very accurate too. Overall, my experience was very good.

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    Response from Montway Auto Transport

    Thank you for the review, Nelva. Happy to deliver great service any time.

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    Customer ServiceContract & TermsTechPriceStaffRatesTransparency

    Reviewed June 19, 2021

    I opened a request with several providers and Montway got back to me quickest. They provided the most thorough information on how to proceed, and they were the most efficient at setting up my transport needs, so I went with them. It was a long transport, and from the time that the arrangements were finalized until the time that I took possession of the car, it took a week. I was satisfied because they stayed in touch with me the whole time (a couple times via phone and a couple times via email) and updated me on where things were at. Although there was also a small change and they had to increase the price slightly, they explained why to me very thoroughly. I was perfectly okay with that.

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    Response from Montway Auto Transport

    Thank you for the review, Kent. Communication is essential to our business so we're glad to hear we did great. If we can help with anything else please let us know.

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    Customer ServiceTechPriceStaff

    Reviewed June 19, 2021

    I made the deal with a company that was going to come and get my car. Nobody came so I called Montway and they told me that they would do it within eight days. They did it exactly when they said they would do it. They called me a couple of times to verify they were going to do it. I had no trouble with them. The car was to be moved from Gulf Shores to Savannah. A friend of mine was there for the pickup and I was in Savannah for the dropoff. The quote was exactly how much they wanted when they got here. My only problem was the man who did the move was not proficient in the English language. But he worked at trying to understand to do what you ask so it was no big deal. He was very careful. On the whole, I was really pleased with Montway.

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    Response from Montway Auto Transport

    Thank you for the review, Rebecca. Glad to hear our team could deliver for your car shipping needs.

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    Staff

    Reviewed June 18, 2021

    The delivery driver and I texted a little. On his way, he kept me informed of his whereabouts and made sure there wasn't anything that was gonna happen to my car. We texted back and forth as we got closer and then finally made it and told me, "I'm outside." He brought the car exactly to the address I had on file. I could see that he had been in it, and it was a little dirty, but it wasn't that big of a deal. I was completely satisfied. It went faster than I thought. If someone was looking to get a car shipped with Montway, I would tell them, "Go for it."

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    Response from Montway Auto Transport

    Cory, we are thrilled to hear that the carrier kept in constant communication with you and that everything went like clockwork. Thank you for your kind words, we will be sure to pass them on to the carrier company.

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    Customer Service

    Reviewed June 18, 2021

    My family used Montway and they were very pleased. I used it as well. There was lots of communication. We had a very good experience.

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    Response from Montway Auto Transport

    Glad to hear you had a good experience. Thanks for choosing Montway, Betty.

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    Reviewed June 18, 2021

    We had a great experience with Montway. They were very flexible and they gave me the dates that would work for them. The moving crew was on time and they notified me where they were. The shipping to St. Louis took four days. They dropped off the keys to me at a gas station close to my daughter's house. They had to be able to take the car off of the semi or trailer. It was very convenient and easy. They were communicative the whole time. Also, we had some things that were in the back of the car and everything was there.

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    Response from Montway Auto Transport

    Thank you for the review, Deanne. Happy to hear we could deliver a great experience for your needs. If we can help again just let us know!

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    PriceRates

    Reviewed June 17, 2021

    I used Montway to move a vehicle I bought and everything was very good. I was impressed. They were very timely and the price was right. I'll definitely use them in the future.

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    Response from Montway Auto Transport

    Glad we could help with the vehicle you bought, Chance. We work hard to provide timely and professional service.

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    PriceStaff

    Reviewed June 17, 2021

    Montway was a little more expensive than other quotes I got, but the service absolutely made up for it. I've used them three times in the last year, and all were from purchasing vehicles that I had delivered to me. I had several different drivers on those transactions, but all of them were very professional. What I was particularly impressed with was how they communicated in advance like when they were two hours out and then 30 minutes out. It made my life a lot easier.

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    Response from Montway Auto Transport

    Awesome! This is exactly what we want to hear about the drivers we work with. Thank you for the great review, David. We look forward to the next shipment.

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    Customer ServicePriceStaff

    Reviewed June 17, 2021

    We had a golf cart to send down, and I wanted something that was enclosed. I called around and Montway was the best pricewise. It ended up the driver was from Monument, which is just north of us. He was an older fellow, and he was wonderful. He pulled the truck right up outside our park down there because we have a dead park, and there was no way he was going to be able to drive a semi in there. He pulled up right outside on a space in the middle of the street for unloading, and he unloaded the car. I got in it and just drove it right into the park. He was really personable. He was helpful.

    A lot of transport companies would say, “Well, we don't take golf carts. We do cars. We don't take golf carts.” I called the moving van companies and $3,000 was the least they would charge because that was their standard base fee. Montway was about 1,400. It's hard to find somebody that would transport a golf cart down. Then I asked about packing it full of stuff, and they said, “No problem, just so it's secure.” I had that thing so packed from the seat to the ceiling, the front, and to the back. There was enough room for the driver to get in and drive it. Then I had it wrapped with the plastic that they put around pallets and tied down with straps. It wasn't moving any place, but it was full. I said, “What about weight?” He said he doesn't worry about that much weight on the truck that he's usually hauling cars in. So, they were really easy to work with.

    Also with Montway, when I got ready to do it, it was all in black and white, and they sent me the thing. "It was this much, this much, and this much total." I didn't have to worry about extra fees. Then somebody had warned me that sometimes, when the driver will get down there, he’ll say, “Well, there's an extra $500 on this,” and it was all laid out. “This was the fee. This is what you'll pay the driver when he comes down. No more, no less.” It was all cut and dried.

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    Response from Montway Auto Transport

    Thank you for the review, Sharon. Happy to hear we could provide professional service for your golf cart move.

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    Staff

    Reviewed June 16, 2021

    Montway was excellent. I had an address that I was having the car delivered to and then the day before, I changed it. It was adjusted from one part of the town to the other part of the town, but it was a non-issue. That made it very nice for me.

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    Response from Montway Auto Transport

    Thanks for the review, Leslie. Happy we could deliver great service for your needs.

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    Customer ServiceStaff

    Reviewed June 16, 2021

    I needed a transport service to get my vehicle down to Florida. I chose Montway because they followed up and they didn't hassle me. They did everything they said that they were going to do. Everything was done by text, which was really good. The driver called me too. Everything went smoothly. I would refer Montway.

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    Response from Montway Auto Transport

    Thank you for the review, Alice. Happy we could make your transport an easy one.

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    PricePunctuality & SpeedStaff

    Reviewed June 16, 2021

    Montway’s website was terrific and it was easy setting up with them. You go online and it gets sent, and I was contacted to confirm the booking. The driver was personable and he did a nice job keeping us up-to-date on where he was. When he got close, because he had such a big rig, he asked to meet me down the street, which was fine. He hopped in the car and drove it to the driveway and I gave him a quick ride back. The quote and the timing were both accurate and the service was good. So, Montway exceeded my expectations.

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    Response from Montway Auto Transport

    Thank you for the review, Charles. We know shipping a car isn't something you do every day, so we try and make it as easy as possible. Glad to hear we exceeded expectations. Have a wonderful day.

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    PricePunctuality & SpeedStaff

    Reviewed June 15, 2021

    I would use Montway anytime. They were prompt and courteous, and they did a good job. What they told me it would cost is what it cost.

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    Response from Montway Auto Transport

    Thank you for the review, Albert. Customer service is important to us. Especially as not everyone ships a car every day. If we can help again just let us know.

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    Sales & MarketingPriceStaffBillingRates

    Reviewed June 15, 2021

    We normally do things local when we hire drivers but this is an isolated case where we needed a vehicle to go to California, so the salesman coordinated with the sales desk manager. It was authorized and I got the bill and paid it. It doesn’t happen very often but when it does, the salesperson wants to see the sale through so they’re gonna see it gets to where it needs to get to. But they don’t have the authority to authorize the purchase. They have the authority to get the quote and then have their manager sign off on it before we do anything. The transport didn’t take longer that we thought it would and the quote was in line and available. We had other carriers that were in the same price range, but they couldn't pick up the vehicle for a little while and it would be longer than Montway would have taken, so we went with that.

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    Response from Montway Auto Transport

    Happy you gave us a try Angelita. We're happy to help any time.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 15, 2021

    Everybody was prompt and fast on responding to me, and they kept in touch the whole way throughout the process until I received the vehicle. The quote was accurate too. What I was quoted was exactly what I paid. Where I’m at, Harbor Nissan, we have leads that come in for transportation about having vehicles shipped to other states and I've been putting Montway ahead on that list.

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    Response from Montway Auto Transport

    Thank you for the amazing review, Curtis. We work with dealerships all the time and we're always happy to hear when we do a great job. We look forward to future transportation.

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    Punctuality & SpeedStaffTransparency

    Reviewed June 14, 2021

    The process could have been better on giving updates. Other than that, the driver that we had on the most recent one was the most punctual. He was really good.

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    Response from Montway Auto Transport

    Thank you for the review, Derek. We'll be sure to audit your order to improve services.

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    Punctuality & SpeedStaff

    Reviewed June 14, 2021

    The driver was nice, prompt and courteous. He picked up and delivered my SUV on time. Montway did a very good job and I was happy with it. Don't hesitate. Use them. I didn't have a probably with them.

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    Response from Montway Auto Transport

    It's awesome to hear that the driver did a great job! It's important to us that we work with the most professional drivers out there and we'll be sure to let them know. Thanks for the review, Clifford.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 14, 2021

    There were some good reviews about Montway. And when I spoke with the people via phone, I got a positive vibe. I got a better feel from their group. The email was very prompt. And then, the communication was good via cellphone. A lower price is always good. But it was overall very positive. Give Montway a shot.

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    Response from Montway Auto Transport

    Thank you for the review, Anthony. We know not everyone ships a car every day, so we try to be as informative and collected as we can. Glad to hear everything went great.

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    Customer ServicePriceRates

    Reviewed June 5, 2021

    The last time I listed with Montway for a price, I got bombarded with a lot of calls for a cheaper price. But when I tried to go for the cheaper price, they almost tripled their price. They dragged me around about three weeks. So I went back to Montway and in about three days, they picked the car up and had gone. Montway was more reliable.

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    Response from Montway Auto Transport

    Hey Edgar, we appreciate the review. It looks like you meant to type a different company name for who you reached out to. We're happy to hear we could deliver reliable and professional service for your needs.

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    Customer ServicePunctuality & SpeedEase of Use

    Reviewed June 4, 2021

    I liked Montway's setup online, especially the ease of use when scheduling. Montway called one time to confirm the pickup would happen within a couple of hours. And they called back just to confirm that the delivery of the vehicle had gone okay. When the guy showed up for the delivery, he said, "I've got your truck. Where do you want it?" I just walked outside and told him where I needed. But the first time, the guy already had the vehicle off the truck by the time I walked out there.

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    Response from Montway Auto Transport

    Thank you for the comments, Dan. We're happy to hear we could provide ease of service. Have a good one.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 3, 2021

    I called Montway and I was able to make an appointment right away. The only problem was the dealership. They kept putting the days back so I had to wait a couple of days extra for the driver to get the car from Colorado to Green Valley. The neighbors were highly entertained because he arrived around 8 o'clock at night and it was dark. He had to take five cars off before he got to mine. I also had a problem with an oil leak in the car. It came off and I had this huge oil leak in my garage. They said that the oil filter malfunctioned. That came from the dealership. Looking under there, there was no damage to the undercarriage so it was not Montway's fault. On the whole, I'm happy as a clam. Everything was great and the price was good.

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    Response from Montway Auto Transport

    Thank you for the feedback, Margaret. We're happy to hear that the driver did a good job. If we can help with anything else let us know.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed June 3, 2021

    The driver was professional and well-spoken. He called me to set up a date and time for the pickup and he called me on his way before we got there. He had the vehicle ready and then he had the vehicle on the trailer and he was off. I got a call a few days later from my family down at the destination and he had called them and made arrangements. Montway does the job. I'm very grateful.

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    Response from Montway Auto Transport

    Glad we could provide professional service. Thanks for choosing Montway for your car shipping needs!

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    Customer ServicePriceStaff

    Reviewed June 3, 2021

    The driver kept in communication as he was getting closer. It was a weekend and it was helpful. Also, the quote was exactly what it was. I get a lot of emails and texts though from Montway and they're a little pushy on that part. But the company itself was good and everything else was smooth and super easy to do.

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    Response from Montway Auto Transport

    Thank you for the feedback, Amanda. We're happy to hear we could deliver easy and professional service.

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    Reviewed June 2, 2021

    Everything went smoothly during the pickup and delivery. They were on time and there were no issues.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Customer ServiceStaff

    Reviewed June 2, 2021

    Everything was really good. I just talked to the person, set up the transport then a guy came and got the car. When they delivered it, my friend received it for me. The driver stayed in communication with me so that they were in communication and he called me to let me know when he got here. I would recommend Montway.

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    Response from Montway Auto Transport

    Happy to make it easy! Thanks for choosing Montway for seamless auto shipping services.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 2, 2021

    Between the times I called, the price changed and I was a little frustrated 'cause it went up quite a bit. Montway gets quoted by third parties so I don't blame them for that. The only thing is it's hard with the truckers. They don't really care if you've got work and they don't give you a lot of notice. I cleared my whole day for the guy for pickup and he never showed up. I called and he said he blew a tire so he couldn't come that day. I wish he would have told me that four hours before. I didn't want him to come that day to begin with. He was the one who insisted and he never told me until I tracked him down. The car came a few days later and it was totally fine.

    There should be better communication from the time of pickup to the delivery. It's crappy that I have to communicate with the guy driving because he's just doing the job of driving. He's not the customer service guy. I probably had to follow up a little more than I wanted to get the information I needed. There were one or two days I had to call and ask what's going on. I don't vouch for Montway but I had a pretty good experience with them. I'd tell my friends to check on Montway if they needed someone to pick. I'd also tell them to make sure they understand what goes on once the car gets picked up because that was annoying and stressful and to make sure they lock in the pricing.

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    Response from Montway Auto Transport

    We appreciate your feedback, Andrew. In auto transport, pricing is pretty dynamic and can change daily. There are many reasons for this and we do detail some on our website (https://www.montway.com/how-much-does-it-cost-ship-car).

    We'll be sure to discuss your feedback with the driver about communication. It's important that every driver we work with practices professional communication at all times.

    If you would like to submit additional feedback, please contact us at feedback@montway.com.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed June 1, 2021

    I spoke with one company and they were telling me that they didn't have any hidden fees, that the fees they were giving me was a base fee. Then in that same call, they also said that the price might change if the driver changes it. It wasn’t making sense as they just said there were no hidden fees. After that, I was a bit cautious. The man that I spoke to at Montway gave me the price, and that price never changed. There was no funny business.

    The driver told me where he was at all times. He had gotten stuck for a bit, so it was like a one or two-day delay. But my car still got here on the day that they told me it was going to. I thought it was gonna take a little longer, but he must have done the dash to California because it was here in two days, and it was here before I even got here. I thought it was gonna be here the day I got here. So, a really good experience.

    Everything was pretty reliable. I appreciate the email that I got when my car was taken from the man that came to get it. It was like a diagnostic of everything, saying that there were no damages to my car when he came to get it. So, if anything were to happen, then I had physical proof of that. I was happy to see that too. Overall, I recommend Montway. I hope the price stays the same when I have to ship it back.

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    Response from Montway Auto Transport

    Thank you for the review, Brionna. Auto transport is a complex logistical industry. So we believe in being as transport as possible when it comes to the pricing and logistical aspects. We're happy to hear that the driver did a great job. Have a wonderful day!

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    Staff

    Reviewed June 1, 2021

    Montway took care of business perfectly fine. They're good, professional and keep with contact. The delivery procedure was excellent. Use their service any time and every time you need to transport a vehicle.

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    Response from Montway Auto Transport

    Thanks for the praise, Ken. We strive to deliver professional service every time.

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    Reviewed June 1, 2021

    Everything went great during the setup. Then, the guy that picked up the vehicle in Washington and the kid that dropped it off here were cool.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Punctuality & Speed

    Reviewed May 31, 2021

    My car broke down and I had to leave it at the hotel I was staying in. Montway picked it up after I left and they delivered it to my door two days later. It was good. No complaints.

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    Response from Montway Auto Transport

    Glad we could help with your needs. Thanks for choosing Montway!

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    Customer ServicePrice

    Reviewed May 31, 2021

    I looked up a couple of transport services, and we called Montway and they had the best customer service. Their quote was right in line with the other quotes I had received. I would definitely recommend Montway.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Denise. Not everything ships a car every day and that's why we're here!

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    PriceStaffRates

    Reviewed May 31, 2021

    Montway should put the quote in writing and keep it that way. The final price I got was $400 more. The quote I was given was lower, but as soon as I told them, “Let's write it up,” then they brought the price up. That part I didn't like. Other than that, the rep gave me some good info and the driver was cool. Use Montway. ‘Cause the other ones are shady.

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    Response from Montway Auto Transport

    Hey David, we've reached out for more information. As we couldn't find anything about the price difference you are mentioning here. We'd like to address this further and ask that you contact us at feedback@montway.com. Thank you.

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    PriceStaff

    Reviewed May 30, 2021

    Montway had a couple of people that weren’t native English speakers. There was a guy who spoke like Russian. Then the quote wasn't as accurate. They added on some additional amount because they said that the driver that they had wanted more money. Montway only took $150 and the rest went to the driver. But then my mom met the driver when she got the car and he was really sweet. He actually lived in the county where I had my car delivered. Then, him and my father had a great conversation as well when he dropped the car off. He brought me right to my housing complex, which is kind of narrow, so I was happy about that. I would recommend Montway. It was a great transport and people should use it.

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    Response from Montway Auto Transport

    Thank you for the review, Keylani. We work hard to deliver professional service. So we're excited to hear the driver did a great job. If we can help again in the future just let us know.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed May 30, 2021

    When I first called Montway, customer service was really great. I shopped around for a bit and ended up signing with Montway because of the customer service and the competitive price. I called them one day, and they told me the time frame. It was like, “Oh, we can pick it up during the week. It'll cost extra." It was some sort of something where I was like, “Okay. Pick it up whenever you're ready to come.” He gave me the days that they’d pick it up. They picked it up on a Wednesday, and the car was shipped out.

    I wanted to make sure my car got to Atlanta in time for my other items to get there because I was shipping my other items, too. My car ended up getting there before all of my other items, so it was pretty fast shipping. I could have waited a little bit longer. But it was my first time using that service, so I just wanted to be sure. I shipped the car off to my mom's house. About two weeks later, I was there and was able to drive around with my car in Atlanta. I had a good experience with Montway, so I'm happy that the rating that I saw online matched up with the quality of the service. That was my first time using the service, and I wasn't sure what to expect. It was pretty seamless.

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    Response from Montway Auto Transport

    Thank you for the review, Brittney. We know not everyone ships a car every day so we try and make it as seamless as possible. Happy to hear we could deliver for your needs. If we can help again just let us know.

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    Customer ServicePricePunctuality & SpeedRatesTimeliness

    Reviewed May 30, 2021

    I put a request up for a quote online and I had people calling me and emailing me. Montway was one of the higher priced ones, but I went with it because when I looked up on Google ratings, they were one of the top companies. I paid them ahead of time when I made the order then the next day, they called me and scheduled the transport. They picked the car up when they said they would, and they delivered it before we even got back home. It went very smoothly.

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    Response from Montway Auto Transport

    Thanks for relying on us to ship your car. We strive to provide the best service possible. If we can help with anything else let us know!

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    PriceStaffRates

    Reviewed May 29, 2021

    I purchased a van for my brother in Texas and I needed to get it to him. I read a lot of the reviews and Montway had a lot of decent reviews, so I decided to trust them. Their reps were really outgoing and pretty on top of things. Also, the final pricing was right on the money. There were no discrepancies. The van got to my brother the same way it left me. The driver was pretty accurate and was taking lots of pictures, and then going over with the person that received the van.

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    Response from Montway Auto Transport

    Happy to deliver professional service for your needs. Thanks for choosing Montway!

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    Customer ServicePriceRates

    Reviewed May 29, 2021

    I would recommend Montway. They showed up when they said they would, and they got the car down here with no trouble. I was pleased. The price didn't change and the communication was good as well. They let me know when the guy was going to come, and he came as they specified.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services! We're here to help any time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2021

    The people who emailed me back were very courteous. They were ready to talk and send emails. As soon as I signed up, they got the transport organized just fast. Then I got emails along the route saying where the driver was and an estimated time. He brought the vehicle right close to my home. It was done very timely.

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    Response from Montway Auto Transport

    Happy to deliver timely service. Thanks for choosing Montway.

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    Price

    Reviewed May 28, 2021

    The quote was reasonable and the pickup and delivery all went without a hitch. They brought our truck right to our house in one piece. I would recommend Montway. They did a great job.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Carolyn! Have a great day.

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    Customer ServicePunctuality & SpeedCommunication

    Reviewed May 28, 2021

    My wife made the initial contact to Montway, and from there, I dealt with them and they found somebody that was willing to meet my timeframe. Pickup was okay. I had to meet the semi truck at a mutual location because due to constraints in maneuverability in our subdivision, the semi wouldn’t fit. It wouldn't have been able to turn around. They gave me an estimate on when the car might show up. During the transport, we had no communication as to where the car was. But it's pretty much understood that somebody is gonna come and pick up the car, and all we needed to know was if it was enclosed or open. They found an enclosed carrier that would meet my needs pretty quickly.

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    Response from Montway Auto Transport

    Thank you for the review, John. We're glad we could meet your auto shipping needs.

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    Punctuality & Speed

    Reviewed May 28, 2021

    I’ve used Montway before. They're a great company, they’re prompt, they do an incredible job, and that's why I'm using them again. The last time, when they brought my Bentley up here from Florida, the guy didn’t speak a whole lot of English, but he was very gracious and nice.

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    Response from Montway Auto Transport

    Great customer! Thank you for the praise, Jesse. We're happy to help any time.

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    Customer ServicePriceStaff

    Reviewed May 27, 2021

    The quote was exactly what I've been told. It had a few bells and whistles which made it more expensive, but it was comparable to what others were charging for the similar service. We've got an enclosed trailer and picked up a vehicle that could not be started. The driver was a Russian gentleman who didn't speak terrifically good English. But he didn't need to 'cause I had no problem communicating with him. He clearly knew what he was doing, the way he managed to get his vehicle in to pick up the car. It truly went without a hitch. He was very good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, James. We're happy to hear we could help with your vehicle move. Thanks for choosing Montway.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 27, 2021

    eBay listed several potential shipping companies with an estimated cost of shipping for each, including Montway. I went back and looked at some of the reviews for each of the companies, and Montway's ratings were generally favorable. They were either the lowest or close to the lowest in terms of shipping cost as well. I booked everything online, then somebody called me to confirm some of the details. It was very professional and quick, so I was very satisfied. I put all my information online. Website worked well. The representative also asked all the necessary questions and provided all the information about shipping. I had a few questions in terms of how the whole process worked, and he was able to answer it. He didn't waste a lot of my time and got right to the point. He did a very good job. We went through everything, and I was very happy with that.

    When everything got scheduled, Montway contacted the seller of the vehicle to arrange a pickup. He wasn't available for a couple of days, so they worked around his schedule, which I was happy with. I've been in contact with the sender and from my conversation with him, it went very smoothly on his end. When the driver showed up, he had one of the trailers with a bunch of other cars on it and they loaded the vehicle up. Montway's final price was very close to what was estimated on the eBay website and nothing was damaged in shipment. The vehicle arrived in the condition that I bought it. It also estimated that it was going to take two to three days, and it arrived in one. This was from Washington State to Southern California, so I was surprised.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the detailed feedback, Brett. We're happy to hear that our team was able to help with your vehicle move. Not everyone ships a car every day. So we're here to help and answer any question you may have. If we can help again in the future, let us know.

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    Staff

    Reviewed May 27, 2021

    Montway is a good company. Use them. The driver was very polite and very friendly, and my car was in good condition when it got here.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for being a great customer! We're happy to help any time.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 26, 2021

    I was going to buy a vehicle and the carrier that my dealership wanted to use was a broker as well, but he was not very reputable. I'm in logistics myself, but I don’t move cars. I move freight, so I have experience. I couldn't track down his MC number and then, I wanted to get information on the carriers that he uses. It was really shady to me and I didn't have a good feeling about it. I started doing some research on my own. Montway was in the top three of the top rated, and I read some of their reviews. I was able to look at the carrier that they were gonna use too.

    I ended up getting two quotes, and Montway came in cheaper than a competitor. The other guy gave me the top names, but I asked them to match Montway's quote, and they said no. On the other hand, Montway was willing to negotiate, which in my business, is huge. As a broker, if you're not willing to negotiate and you’re just gonna set your feet in just out of principle, sometimes, it can turn a deal off. Even if they're just shaving 150 bucks, people will feel better about it. It's not so much the money. It's the feeling that the company is willing to work with them. Whereas if someone acts like a jerk and says, “This is our price. This is our price,” you’re more likely to hang up the phone. It’s that little give and take that makes you feel like you’re trying to work with them.

    Montway's rep said if I paid upfront instead of paying when the vehicle gets there, I get a discount. I paid upfront and they were fantastic. The biggest thing for me is I was able to communicate with the carrier throughout transit. I was able to pinpoint a timeline. I even pinpointed down to him calling me that morning. The carrier was a super nice guy. He made sure that I was all happy. I wasn't supposed to get the car until Thursday. I ended up calling the driver and saying, “Hey, where are you at right now?” He said, “I got one more stop in Indianapolis. I'm in Cincinnati. I'll probably be in Indianapolis Wednesday afternoon. I could deliver to you Thursday morning as what they said was the estimated transit time.”

    The driver also asked me, “If you want, but it'll be late tonight, like 10:00 or 11:00. I can meet you tonight in the Kroger's parking lot, and you can pick up the car if you’re up for it.” I said, “Absolutely. That’d actually be better.” I’d rather it be in an empty parking lot at night than during the day at Kroger's, when everyone's driving around and trying to get your car off there. The guy was super cool and it worked out. He was on time. The carrier then let me look at the car all over and asked me if I had any questions. I was happy with the customer service.

    Just being able to communicate with the driver, especially when shipping a car, together with the value, that's peace of mind. The whole reason I didn't want to use the dealership’s broker is because I wasn't able to talk to the driver. He said, “Just trust me. You call me if you want any updates.” No. I need to know about my car up there. I’m paying good money. There are no secrets that need to be here. I need to know what’s going on and I need to be able to track the carrier where they're at.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for the excellent feedback, Brian. We built our company on service and we're happy to see that reflected here. It means a lot to us to be able to work with professional drivers. We'll be sure to let them know they did a great job.

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    Staff

    Reviewed May 26, 2021

    We bought a car over on the east coast and needed it transported to Idaho. Montway had availability and an enclosed trailer, which is what we needed. Delivery was good. The guy got here in a timely fashion in the enclosed trailer like we had ordered. Everything seemed to be okay when he unloaded. He seemed very courteous. He picked up when he said he would, and brought it here. He was here a day earlier than he originally had planned to come, but that was fine with us. The car was tied down good and didn't seem like it had been rocking and rolling in the trailer and did any damage. So, we were happy with it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Cindy. Glad to hear the driver did an excellent job!

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    PriceOnline & AppRates

    Reviewed May 26, 2021

    I used Montway to transport a Toyota GTS. I bought it online and I didn't feel like going up there and towing it back myself. I went to a website, which was a broker, and Montway had the best price. Their reviews were also good, so I went with them. I went directly to their website and they handled everything exactly as they said. Then, the price I paid in the end was exactly what they said it was.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for relying on us to help ship your car, Brad. If we can help with anything else let us know!

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    Customer ServicePriceStaffBilling

    Reviewed May 25, 2021

    My son is stationed in the military and he is in Washington State. He needed his car up there, so we had to have that shipped. I called Montway and got a quote. The only concerning part was they called back and said, "Hey, we can get a guy right now," but there was going to be an additional cost. I said, "No. I am going with the quote that was given." They said no problem, then they got somebody else and everything went smoothly from there. Final cost was as quoted and payment went smoothly. They took the initial payment, and we gave the driver the cashier's check at the end.

    Everybody was always helpful, courteous and right on point. They were responsive and they picked up on my urgency and my need to get this taken care of and ran with it. They also said the car would be delivered Saturday morning, and it ended up being delivered Good Friday morning. It was a day earlier than I expected and it was perfect. My son had his car for the holidays.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Annette. Glad to hear we could help deliver your son's car safe and sound. if we can help with anything else let us know!

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    Refunds & PayoutsStaff

    Reviewed May 25, 2021

    One of my buddies moved his vehicle out here using Montway, and he said they went pretty well. I took his word and used them. Their reps aanswered all my questions and gave me knowledge I didn't realize I needed, but they weren't overbearing. It did take the guy about two days longer to get here than when I thought I was gonna do, which is fine. It's not like I needed it right away. Once he did get here, I just met with him and he unloaded my vehicle for me and I paid him.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Christopher. We're happy we could help with your car shipping needs.

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    PriceStaff

    Reviewed May 25, 2021

    I saw that Montway had the better reviews against all the competitors. I've also used Montway before. When I dealt with their reps, I had no issues and the process was very smooth. The driver was super helpful and the vehicle arrived in the same condition as when I dropped it off. It was a little dirty, but nothing that I didn't expect because I did not use a closed transport. The cost was fair as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Brandon. We work hard to deliver the best experience we can. We look forward to future moves.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 24, 2021

    Delivery was fast and the driver was nice. Montway did all the work, so it was worth it. They also tried to call me right after I got my car. My experience was super positive as well as easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad we could make it easy. Thanks for choosing Montway!

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    PriceStaffRates

    Reviewed May 24, 2021

    I've used Montway for four times now and my experience with them has always been good. That's why I kept using them. They were professional and they communicated well. The last time I used them was for a transport from McMinnville, Oregon to Kansas City, Missouri and the process took four days from when the driver contacted me, to when they picked up the vehicle, and when it ended up at my house. When the vehicle arrived, its condition was what I expected and the price that they told me was what I paid.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver great service for your needs, Jason. We look forward to the next transport.

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    Customer ServicePriceStaff

    Reviewed May 24, 2021

    Montway has great customer service. The quote I was given was reasonable. The pickup and delivery were pretty easy. The only thing is they did get there earlier than expected. The driver was good at staying in touch though.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Christopher. Glad we could deliver great servcice.

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    PriceStaffRates

    Reviewed May 23, 2021

    After searching the internet, reading reviews, and talking to a couple of different places, it seemed like Montway was the best fit. They laid everything out and my main question was I wanted to make sure the price wasn't going to increase once we made a deal, and they said it wouldn't. After that, everything went smoothly. The driver arrived within the time window and actually got there faster than I expected. The transport was from Austin to Chicago and it took two days.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services! We look forward to future shipping needs.

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    Punctuality & Speed

    Reviewed May 23, 2021

    Montway is reliable and super fast. They got my car turned around very quickly and everything went pretty smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could deliver smooth service. Thanks for choosing Montway!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 23, 2021

    On the initial call, I told Montway what I needed and they said, “100%, we can help you. It's just you need to narrow the window down.” They told me the price points for the large window as well as the smaller window. I chose the smaller window, and it was smooth as glass after that. They told me how much I would be paying, and that's how much I paid. The reps also sounded like they knew the business. You never quite know whether they know it or not until it gets done because in the end, it's whether the job gets done perfectly or not, but everything worked out great.

    The driver called me the day before and told me that he was half a day out and wanted to know when I could arrange to have him pick the car up. I originally didn't pick up because his number was a New York number, and I was expecting a Chicago number. Once I knew it was him, Montway called me and said, “Hey, look for this number.” I answered the next time. After that, it was easy. The driver told me he'd be there in four hours. I met him at the pickup point, and from the time I gave him the car to the time I picked it up, the transport was less than three days.

    The driver said that he would be here in my hometown and deliver at the pre-determined location that we had talked about. He said he could be there in the morning, but he called me and said he'd like to get it done early. That was even better, so I said, “I'll come over earlier in the night so you can get to your next drop.” It was even faster than I originally anticipated and that made me very happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad to hear we could deliver fast and professional service. Thanks for choosing Montway!

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    Punctuality & SpeedStaff

    Reviewed May 22, 2021

    Our house burned down in Las Vegas and we had to get back quickly. Montway was the cheapest one and we decided to go with them. Everything was fine along the way, except for the driver that scraped the sides of the front of my Marquis. They messed up my car more than my wife’s. They also let most of the air out of my tires and didn't say that until I got in it and they left. Other than that, they were on time and I knew where my car was most of the time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback and we apologize for the inconvenience. But we are happy to hear that the car was delivered on time. If we can assist with anything else please let us know.

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    Customer ServicePriceStaffBilling

    Reviewed May 22, 2021

    I sent in a request and told Montway what I needed. I had two cars I needed to be brought down to Alabama, and they got in touch with me. Everyone was terrific. They showed up on time. One guy got lost the last couple of miles, but that was no big deal. It only took half an hour before he figured it out and got to where he needed to be. The guys that were driving had a little problem with English but we were able to sort that all out. The cars were in good shape, and they knew what they were doing.

    The quote was on the penny. The drivers and trucks were not part of the original company that I called, which was Montway, who then put the two parties together. There were two checks. One check to Montway, which we paid with a credit card. And then, the balance was cash when the trucks got here with the cars. I would use Montway again if I get to the point of buying another car.

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    Response from Montway Auto Transport

    Thank you for the review, David. Happy we could help with your car move. We'll be sure to let the drivers know they did an excellent job.

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    PriceStaffRates

    Reviewed May 22, 2021

    It was fair pricing and good service from Montway. The driver was very detailed and he was able to keep in contact as much as I expected.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Eddie. Happy to deliver good service for your needs.

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    Customer ServiceCoverageStaff

    Reviewed May 22, 2021

    We moved cross-country from California to Florida. I have used Montway in the past successfully for similar-type moves, so I just called them up and arranged for the move. The movement of the car was fine. However, I had an unusual experience where I placed an airbed in the car that I shipped cross-country, which was going to get here ahead of me. Our thought was, when we get here, we will not have furniture, but we'll have the airbed within the car to sleep on. The car was here, in our garage. The real estate agent put it in there, but when we opened up the car, the only thing that was there was the instructions for the airbed.

    The airbed disappeared somewhere along the way. When I called Montway, they told me that they only cover what damage is to the car, not anything that I put inside of there. I accepted that, but I was a little ticked off. We were getting in at 8 o'clock at night after a cross-country flight, thinking we had everything taken care of, and we didn't. I understand Montway's response, that they only insure the car, but that was not a satisfactory thing for me that happened with that shipment. If they want to give me a thousand bucks, I'd accept it, but I don't think they will.

    Other than that, my advice to people would be plan your timing, the way you want it to work, which I did. Timing is critical that you know what the transport company is going to do, and they know what you want. With Montway, the timing was good. We had an experience on another cross-country move, where there was a delay in our car getting to Pennsylvania from California. We had to scratch along for about a week until it got there.

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    Response from Montway Auto Transport

    Hello Charles, thank you for the review and feedback. I understand the frustration with the missing airbed. Personal items are a complicated situation when it comes to vehicle transport.

    Motor carriers are only insured for the vehicle itself. Only the vehicle is documented and accounted for, nothing inside. These trucks make frequent stops at truck stations and similar. And are stopped for road checks frequently as well. So, it's far more than just the driver that may be interacting with the truck. So the item disappearing along the way could very well be correct here.

    I would say as a note for the future, when transporting a vehicle, to avoid placing anything inside. And we would tell any customer reading this review to avoid so as well.

    Again, thank you for the feedback. If you have any other questions or concerns please email us at feedback@montway.com.

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    Staff

    Reviewed May 21, 2021

    My interaction with the driver was good. He was right on the money and everything was smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome! Thanks for choosing Montway for professional car shipping services.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed May 21, 2021

    Montway quoted me a price and I scheduled. They called me a week before and told me because of the increase in fuel, I had to pay more money. Once I signed a contract, made a deposit, I couldn't believe they were charging me more money. And the other thing is, I don't understand why I wasn't told that the trailer couldn't come on to Hilton Head Island because I see trailers that big all the time on the island going into the developments. So I was called the second day before that I had to drive from Hilton Head to Bluffton to pick up the car at 7am. I wasn't happy about that, especially since now they charged me more money for gas. There was nothing I could do at that point, because I had already paid them. A move is stressful to begin with.

    I mentioned it to the driver. He was just like, “I have no idea what you're talking about.” But he was very nice and considerate. He called me when he got there. He was there a little earlier. It was in a reasonable amount of time, because I got my car and I wasn't buggin’ like I needed it right away. It took a few weeks. But I would never call that service again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Donna, we apologize for the inconvenience with your shipment. As an auto transport broker, we work with a large network of truck drivers all across the country. We will present all possible options that are qualified to complete your shipment. In the event that the option is requesting extra funds, we make sure to communicate this to the customer before dispatch. As the option to proceed forward is always the customers. Note that customers can cancel any time with no penalty as long as a carrier has not been dispatched.

    Auto transport trailers have many restrictions and regulations. These restrictions may not be the same as other similar freight fields. Please see our help article on door-to-door transport for full details on our policies (https://www.montway.com/door-to-door-auto-transport).

    I hope that my explanation provides some clarification to our services. Our goal at the end of the day is to provide the best service possible. We're sorry to hear that wasn't delivered to you. Please contact us at feedback@montway.com with any extra feedback.

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    Customer ServicePriceStaffFollow-Through

    Reviewed May 21, 2021

    The experience with Montway was very good. The first time we used them was five years ago when we were moving from one state back to Texas. We checked on some transportation companies for one of our vehicles and Montway came up with a decent reputation. So, we used it moving from Arizona back to Texas. When we made the move back, we were comfortable with the relationship we had so we called them and they took care of us. Also, the quote was in line with the cost.

    The driver was very courteous and excellent, and followed through. I asked him to give me a call when he got to the Scottsdale location where we had him deliver. He called me that morning and said that my car was delivered. I told him I appreciate it and then, I checked with the person at the dealership. The car was delivered and everything was fine. Montway is a good company and the most important thing to me are their drivers, and the relationship with the driver and the person that his vehicle’s being picked up on. So, it worked out fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, William. We work hard to work with the most professional drivers in the industry. So it's always great to hear them doing a great job. We look forward to the next transport.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 21, 2021

    I used Roadrunner's service and they were horrible. The car sat in the driveway in California for weeks. I needed to find another shipping company so I googled “guaranteed delivery” this time. Montway's name popped up first. Customer service was very professional and the process was all online. Somebody also called me once to see how things were going. We got a driver and he was an incredibly responsive guy. He called me along the way to tell me when he was going to be there.

    The transport was from California to Florida. The driver zipped through and was there in under four days. Montway did everything they said they were going to do. They picked a driver who was really professional, friendly, and considerate of the fact that I've been waiting for three weeks for the car from another company. When you pick a company to transport your car, the number one thing is do you check if the company guarantees delivery. If they don't, hang up because you don't know when you're going to get your car. Montway did a great job and I was very happy. They were more expensive but I got my car.

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    Response from Montway Auto Transport

    Thank you for the review, Donna. Glad we could deliver professional service for your needs!

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    Customer ServicePunctuality & Speed

    Reviewed May 20, 2021

    The whole thing was great. There was very good communication. We were waiting for the car to be ready and we had some other things going on. We had to reschedule three or four times and the guys were great. Then, the vehicle got here real quick.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Brian. Happy to deliver professional service for your needs!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2021

    I had an experience with Montway before that’s why I got them the second time. Online, I could just talk with them if I didn't wanna call them, and they were very responsive. Now, the second time, I had to cancel the order because they told me the pick-up would take six days or so. I waited for eight days and it was never picked up. They said there was a backlog of thousands of cars waiting to transport, so I didn't stand a chance. The way I had left the car, there was no exception. I had to go and get it myself. Overall, I'm satisfied. I understood how things were.

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    Response from Montway Auto Transport

    Thank you for the review, Daniel. Summer is typically a busy season for auto transport to begin with. But with everything going on now it has skyrocketed on some routes and we're seeing a lot of congestion. We try to be transparent with the logistical factors. And will still put in as much effort as we can to try. We appreciate your understanding and we hope you consider us for future transports.

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    Customer ServicePricePunctuality & SpeedStaffTimelinessFollow-Through

    Reviewed May 20, 2021

    I called and spoke to someone at Montway. They were really nice and they did what they said they were gonna do. They stayed in contact with me. When the driver was en route to pick up my vehicle, she gave me a call. We also spoke as she was leaving with the vehicle and just gave me a very comforting feeling. I was very reassured that my vehicle was gonna be in good hands. My car went from Cumming, Georgia down to LaGrange, Georgia. The pick-up and delivery for my vehicle were all on the same day. The driver got there early in the morning. It got the car delivered by that afternoon.

    There was only one negative thing about the experience. I did the online chat where you can go into Montway then the little chat box popped up. I asked the gentleman to send me a picture of my vehicle once it arrived there. The gentleman told me that it was sent but I never received it. Other than that, I had a great experience. My car was delivered on time. Also, I quote I got was on-point and I was satisfied with that. Compared to a few of the other agencies that I had gone to, Montway was good.

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    Response from Montway Auto Transport

    Thank you for the review, Rodney. We'll be sure to audit the order as you should have received a confirmation email of delivery. Overall, happy to hear the experience was great and if we can help with anything else let us know.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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