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Montway Auto Transport Reviews

4.6
5,450 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
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    Page 31 Reviews 4275 - 4425
    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Nov. 18, 2021

    We were moving, so we needed to move one of our cars without driving it. Montway had a better offer than the other company in terms of cash discount for one, and their price is actually better. So, those are two big considerations before I talked to them. Their rep called me, was straightforward, we did a deal, and it took like two minutes. The pick-up and delivery were on time, and everything went fine. They did a great job.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We are glad to hear that our price and service were to your liking, Donald. We strive to provide timely and accurate communications here at Montway, and we are thrilled that our team could provide that to you. Thank you for your kind review.

    Verified purchase
    Customer ServicePriceRatesTransparency

    Reviewed Nov. 18, 2021

    Montway was super communicative. They gave me updates along the way. I booked last minute. I was originally going to drive across the country. Then I decided like a week and a half before that I wasn't going to do that. I didn't want to do that anymore. So, the fact that they were able to accommodate me in a short amount of time really made it happen. They had me booked within 48 hours for pickup because that was when I needed to get rid of the car so that it got here at a reasonable time. My experience was really good. They were super accommodating. They took pictures of my car and sent it to me in an email. I had before and after photos. I had no damages. The car was a little dirty, but that's what happens when you go across the country.

    The price was comparable to others. It was right there in the range of what it was supposed to cost. Everything was super upfront, and they were really easy to book. The person who picked up the car was great. He ended up hitting up some traffic, but he let me know. He gave me a timeframe. Then when traffic hit, he called me, let me know and we established a new window. Then, it was the same thing with the drop-off. He called me. We established a window. They came within the window. The transaction was easy. If I were to move again, I would definitely reach out to them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We are so happy to hear that everything went well with your shipment, Alyssa. We do our best to provide communication and service that works best for the customer. We truly thank you for your kind words, and for choosing Montway!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 18, 2021

    The reps did great. The driver called me and said what time he was going to be here. He showed up on time then he called my son when to schedule drop-off. The transport was quick and the car was in the same condition that it was when it left here.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Carl. Utilizing award-winning customer service and highly vetted carriers, we work to deliver the best experience every time. We're happy we could help with your move and look forward to the next one!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 18, 2021

    I had an excellent experience with Montway. They told me what to do. I told them my brother would be there and they might have to go down to the clubhouse, which they didn't have to do. When I called, the lady whose husband was the transporter answered all my questions and gave me an estimate time that he would be there. They were on time and did a very nice job unloading. It was a piece of cake to deal with. If I ever have to do that again, I'll call Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Brenda. It's important to us that we work with the most professional carriers in the industry. We'll be sure to share your kind words with them. If we can help again in the future just let us know!

    Verified purchase
    PriceStaffRates

    Reviewed Nov. 17, 2021

    Montway did everything they said they would do. They were timely. It was a seamless operation from the office people handling it to the truck drivers. In today's business world, rarely do you ever encounter a business with a major operation like this. The service was priced fairly too.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Paul. We pride ourselves on delivering the most professional car shipping services we can. We'll be sure to let our team know they did a seamless job. If we can help again let us know!

    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed Nov. 13, 2021

    Montway had a reasonable price and the pickup date I needed. The drivers called me, told me where they were and when they're going to deliver the vehicle, and gave me proper updates. That was pretty smooth. They picked up the car two days before. After I landed in Boston, I received the car after one day. It was a very good experience because I have a five-year-old with me. I have all his toys and my kitchen stuff in the car. It was very helpful that they delivered in three days. The car was in perfect condition and the drivers didn't ask for any tips. I'm very satisfied with their service and I recommended Montway to a few of my friends.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Bhargavi. Communication is key to auto transportation. We'll be sure to let the drivers know they did a great job. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 13, 2021

    Montway's price point was within my budget range and that was a motivating factor for choosing them to ship my car. The online chat was convenient and very helpful. Since COVID last year, it may be hard to have someone man the customer service department. But the 24-hour online chat was important as well as being able to get the pickup company that would be doing the actual transfer. Being able to be in contact with that person charge was very helpful. Montway was able to accommodate the move and transfer for me by me driving the car at least an hour and a half away from where I live just to expedite the transfer due to time constraints. They did a really good job in picking up the car in Arizona and delivering it right at my mom's doorstep in Hollywood, Florida.

    I only had one minor issue. I went to drop the car at the pickup location because it was directly off the highway. There were 18-wheelers on both sides of the gas station. At the same time, there were two red 18-foot trucks coming in with vehicles. I thought that was the truck that I was gonna put my car in. But the drivers were actually parked on the other side so someone had to walk up and meet up with me. I had to move from one side of the road to the other. Montway should send the pin of where exactly the truck is.

    Other than that, Montway offers world-class communication as far as picking up your vehicle, walking with you along the process, and sending emails. It's an easy way to ship your vehicle across the United States, especially during emergencies like what I had as a military person. Overall, they were reliable, efficient, and affordable. They're the best. I'll be using their service another year from now when I return to the States. I'm currently in Egypt. The car will need to be transported to North Carolina when I get back.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback and review, Patrina. We're always working to provide the best service and your feedback makes that possible. Communication is essential to a complex industry such as ours. We're so happy to hear that our team did an excellent job and we'll be sure to let them know. We look forward to assisting you again when you return to the states.

    Verified purchase

    Reviewed Nov. 12, 2021

    Everything went well with Montway. The carrier communicated well. I had a good experience. I used Montway before and haven't used anyone other than them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Bikash. We're happy to help any time! Have a wonderful day.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Nov. 12, 2021

    I wanted to go with a big company 'cause I know they've dealt with a lot of people and have reviews, and Montway had the best price I could find. Their communication was good too. They answered all my questions and kept me in contact. There were a few days where they didn't contact me but that was because the same person had the bike and they were still coming across country. But once they changed hands to the person that was gonna deliver it, he contacted me so that was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Bryce. We're happy we could help with your move. Not everyone ships a car every day so we're more than happy to provide assistance in any way possible. If we can help again in the future please let us know.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 12, 2021

    Montway was wonderful. I went through a few nightmares before I found them and they did everything they said they would do. They were able to schedule the transport in three days and by the fifth day, the vehicle was here. It went really fast. I had so many companies that did a bait and switch. They gave me a quote, and when they called, they raised it by $500. But Montway gave me a quote and stuck to it. The driver was also professional and courteous. It was fabulous.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Catherine. It's important to us at Montway that we provide as accurate a quote as possible. To do that, we use the latest technology and data and work with an experienced team of shipping professionals. Combined with our strict vetting, we work hard to deliver the best service possible. If we can help again in the future please let us know. Have a wonderful day!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 11, 2021

    Montway knows what they’re doing and listens to you. They understand what you need and give you a quote which is fairly reasonable compared to the market. This is a company that you can trust. I tried another company but I stuck with Montway because of the initial call. There was more care and I felt a bit more confident talking to the representative. I got a call from the driver regarding the pick-up time and date. I was able to hand over my car to the driver, and the car was delivered within the time range given to me. It was all smooth and there was no damage to the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Akshay. Not everyone ships a car every day and it can be complicated. We believe communication is essential so that we understand exactly what you are looking for and how we can best deliver that for you. I'm happy to hear that our team was able to do an excellent job with your move. If we can help again please let us know. Have a great day! -Rick

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2021

    The rep was good. The transport from Florida to Texas took 3 days and the communication with the driver was perfect.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Blanca. We're happy to hear the team did great. And that the driver was able to provide on-time delivery. Truck drivers have many factors against them but will always try and do the best they can. We look forward to assisting you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 10, 2021

    Montway got pretty good service and it was quick for them to get a driver assigned. So, it was a pretty good experience. I was hoping that the driver would have called me in advance. I told him to call me in advance before arriving. He just arrived at another place and not to my house. There was some other place close by, and then he called me. Everything else was already fine. I would recommend Montway definitely. Pricing was the only thing that I was not really sure why it was that high. It could have been a little bit lower. They should have more aggressive pricing.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Altamash. We'll be sure to provide the driver with your feedback as communication is essential to our industry. Pricing is a complicated subject for our industry. We use the most sophisticated technology and data to provide fair and accurate pricing for your move. This may bring our price higher than our competitors in some cases. But know that this is the price that will get your car moved in a timely matter. We are always working to refine our processes and your feedback is appreciated. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 10, 2021

    Montway's reputation was good and so was their pricing. The communication was prompt, courteous, and on point. It was a seamless transaction. Montway is the company to call. Forget the others.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the awesome review, Bryan! At Montway, we work hard to deliver professional and transparent shipping for our customers. Offering best in classic support and heavy vetting processes to ensure the best service possible. Thank you again and we look forward to future moves.

    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2021

    We were trying to figure out when they were going to come pick up my daughter's car and that turned into a last minute thing. It was hard to plan around as she was moving across the country. That made it stressful. Montway kept saying they would call us. When they told us they were ready, it was two or three days after the window. But the good news was the car got from Connecticut to California when we needed it to get there. They budgeted extra time.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Colleen. Auto transport drivers do their best to deliver on-time service despite the many elements outside their control. We're happy to hear that the car arrived on time. Thank you again and we look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 9, 2021

    Montway had really good reviews. Every time I had a question, their reps answered it promptly. So, I feel like they had good customer service. The transport took a few days overall, but it was reasonable. It was a good experience overall. I would recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Aaron, thank you for taking the time to share your experience. We are so happy to hear that your experience aligned with your expectations. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2021

    It was great with Montway and I'd be happy to recommend them. They're super accessible. We originally scheduled the transport for one date. But that wasn't going to work for us and it was very easy to get in touch with them and reschedule it. They showed up when they said they were gonna show up and delivered the vehicle when they said they were going to deliver it. The driver was nice when we met him.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Patrick. We understand that situations can change so we're happy to help any time. Customer service is our top priority and we work to provide the best for every shipment. Thank you again and we look forward to assisting you in the future.

    Verified purchase
    Staff

    Reviewed Nov. 8, 2021

    Montway moved my Kia. I feel like my driver, Carlos, was very professional and efficient, and I would highly recommend him.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Nicole. We're happy to hear that Carlos did an excellent job. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 8, 2021

    The rep I dealt with was pretty nice and things went smoothly with him. We also had an easy communication and the quote I was given was accurate enough. Then, the driver was calling and texting me about the transport. He dropped off the vehicle in my college area. I would recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Anna, we are thrilled to hear that things with smoothly with your shipment. Thank you so much for your kind words, and for choosing Montway!

    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed Nov. 7, 2021

    I needed to get my car to Vegas. I did a little bit of research and Montway was on the top 10, very reliable, and great prices. So, I came to my decision to stick with them. The guy I worked with was very helpful and he made sure I knew everything was already included in the price so there were no other fees by the time I was ready to pay up, which was great. I knew exactly what I needed and it was really unstressful knowing everything beforehand and having nothing really popping up. The price I was also not too expensive compared to other places and it was still a really good price. My car was picked up on a Friday and the suggested time for it to get here was Thursday, but it ended up getting here on the following Tuesday night. The driver was a pretty cool guy and when the car arrived, there were no scratches and it looked just as I had it in North Carolina.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Bryce. Customer experience and satisfaction are our top priorities. Part of that is providing the most accurate quotes available on the market. Utilizing the latest technology and data as well as sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 7, 2021

    I called three transport companies and went with Montway. They were the one that was recommended by a bunch of different guys. I went online then got a call and they gave me a rate. They said, “When you’re ready, give us a call,” and everything went from there. The driver was a day early during the delivery and my son picked the vehicle up. I'm very happy with Montway's customer service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for giving us a try, Biren. We do our very best to provide best-in-class service and support. We're happy to hear that was reflected here. If we can help again in the future just let us know!

    Verified purchase
    Staff

    Reviewed Nov. 7, 2021

    The Montway rep I dealt with was great. We talked to somebody on the mainland first, and then we talked to somebody in the Hawaiian office. His name was David and he was super helpful and knowledgeable, specifically regarding the Hawaii timelines. On the delivery, they let us know when the car was at the port in Lihue. Then we went and got it. They picked it up at our house and then took it to Long Beach, and then it went to Hawaii. It did arrive well within the five-day period of when the guy said it would be there. So, all that was perfect. We did already recommend Montway to a friend who had to get a car over there as well.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Summer. We're happy to hear that our team could help with your Hawaii shipment. Communication is key to any shipment and we take many steps to provide the best customer support possible. Thanks again and we look forward to assisting you in your next move.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 6, 2021

    I was desperate for somebody to help me because the company that I had hired was not sending a driver out, and I had to get my car shipped to Florida. So, I contacted Montway. They were great. The person that I spoke with was extremely upfront like, “Hey, this is how much we charge. We are a little bit more, but I can guarantee that you will get a driver in two days.” That was exactly what happened. In fact, the driver was early and picked up my car, and I got my car less than a week later. It was in perfect condition other than dirty because it was transported on a truck. I knew that that was happening, so that was totally fine. They even met me at the car rental place because I had to return the car that I was renting. So, I didn't have to Uber back.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Brianna. At Montway, we believe in transparency regarding the capabilities and limitations of the auto shipping industry. As long as we understand your needs we can let you know what can be done. We're happy to hear that the team did an excellent job with your move. Thank you again and we look forward to assisting you in your next move.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Nov. 6, 2021

    We had three vehicles to move out. We moved two with Montway then we drove one of the vehicles along with a U-Haul truck. Montway did a good job explaining how everything was going to happen, and it happened exactly like they said so we had a good experience with them. It was also a flat rate with Montway and the cost was a little bit cheaper than other carriers. After I got placed a contract with Montway, they said that the driver would contact within a day or two prior to the earliest date to do it. The driver called on time, as identified. He kept us apprised of where he was along the several days that it took to get out here so it was good communication. The driver also called about an hour before he got to the meeting point. We had to go out and meet during the delivery but that was mainly because the roads here are narrow and have weight limits. But the driver got as close as he could and that was two miles away.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for leaving us such an awesome review, Bryan. We are so happy to hear you had a great experience. We work hard to only work with the most professional drivers in the industry. Our staff will be delighted to read what you wrote. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRatesTimelinessHonesty & Transparency

    Reviewed Nov. 6, 2021

    Montway was wonderful from start to finish. I can't give them enough stars. They were incredibly communicative. They told me everything to expect and were here before I expected. The driver was incredibly pleasant and the dispatch lady that I worked with was wonderful too. I went with one company who grossly misrepresented everything that they said and I ended up having to switch. They called me about two months after I switched companies and I told them I was gonna get a lawyer if they kept calling me. I called Montway and explained the situation. I told them the other company lied to me blatantly and wouldn't release my contract. The rep said she was gonna take care of it for me. She called me back 15 minutes later, and within hours, she had somebody ready to pick up my cars on the date that I needed it. It was amazing.

    The cost was slightly more expensive than the initial company that I was going to go with, but it was absolutely worth the price increase because everything could not have gone more smoothly than it did. If I ever have to move again, I will be contacting Montway. They're reliable. I won't even bother with anyone else.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Amanda. I'm sorry to hear about the troubles with the other company. At Montway, we believe in complete transparency and provide all our policies and shipping information on our website. So customers can familiarize themselves with the complete shipping process. And our team is here to assist customers to find the specific service that meets their needs.

    I'm happy to hear that the team was able to deliver. I'll be sure to share this with the rep as they'll be delighted to hear they did great. Thanks again for your kind words. We look forward to assisting you in your next move. -Rick@montway

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 5, 2021

    The rep of Montway was really good. He called me a couple of days before pick up and drop off. We had some complications, but he worked them out pretty quickly. The street I lived on was too narrow for the driver to bring the 45-foot truck. We had to meet at a local store with a bigger parking lot. Everything else went super smooth. However, it was expensive for what it was. But it was better priced than several of the other places we looked at.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello William, we appreciate your feedback. We always want to provide the best service possible for our customers. I'd like to learn more about what we could have done better. Please send us an email to feedback@Montway.com with your shipment information. I look forward to speaking with you! -Rick

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2021

    I enjoyed working with Montway very much. They have very good service and whatever time they told to pick up and deliver the car, they did on time. I like that. Their communication was great too. The first time I called, they talked very politely and friendly. They explained the service to me and how they work. I’ll recommend Montway. They are a very good company to transport a car. You can trust them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Abdul, thanks for leaving us such a great review. We are so happy to hear that your experience aligned with your expectations. Our staff will be delighted to read what you wrote. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed Nov. 5, 2021

    The setup with Montway was good. Mike was a real nice guy. On this last transport from Salt Lake City to Evergreen, Colorado, there was a big problem. I was supposed to leave the hotel on a long journey home with my husband 'cause he can't fly with a collapsed lung. We had a goal of what time to leave but had a two-hour delay because this horrible thing happened. I was ready to start on the trip when I got a call from my friend. He said, "They want $400. They said you didn't pay at all," but I paid for the whole thing. I like to pay in full, even though it's more money. This way, whoever's picking up your car, all they have to do is sign off on it.

    Sure enough, I got an email from Montway saying that there'd be a $400 balance. I got disconnected twice calling Montway. I finally got through and asked, "Can't you just bill me the whole thing if you have to?" Montway said, “We could, but then we'd have to credit you." I told them that was fine with me. The rep asked if I have Zelle which I do. He said, "Pay the $400 there then take a picture of it and send it to your friend, and he'll show the driver." The driver didn't believe it and somebody from that third party where I sent the money called me and said, "We have to verify you sent the money." I was thinking what difference did it make who sent it? It was paid. They finally released the car to my two friends but it took 2 hours. That was really sad because I had referred Montway to a friend of mine and they used them. But the final cost ended up being less because they did the route where you pay cash on delivery for the balance.

    The last time I used them from Shrewsbury, Massachusetts to Salt Lake City, I gave such a glowing review. The only time I had a hard time was when I went to Shrewsbury, Massachusetts from Connecticut to drop off the car. The man who took it didn't speak English too well. I told him I was supposed to get a bill of lading. When they were taking away the car, I was taking a video because he kept saying he was calling Montway and he didn't have the bill of lading. They said they could send me a digital one through email. Montway's instructions should say it will be via email because when the instructions say they're going to hand a bill of lading to you, you would expect a piece of paper. That was disappointing.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Janet, thank you for your feedback. I'm sorry to hear that there were some complications with your shipment. It's important to us that we work with the most professional carriers possible. As part of that, we have very strict and sophisticated vetting processes. We'll make sure this feedback is shared with the carrier to help improve services. We've reached out to discuss further as feedback such as this is very important. If we can help with anything else please let us know.

    Verified purchase

    Reviewed Nov. 4, 2021

    Everything was great. It took a week to get the car but that's the normal time from Florida to Washington State.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to hear you had a great experience. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 4, 2021

    Montway shipped my Tesla over 2,000 miles and it was fantastic. Their customer service people were very serious and excellent. They gave me a reasonable quote and in the end, it was accurate too. The driver was timely in picking up the car and he was very courteous. There was a problem with the weather at that time so he was a bit late. It was a national problem on the way there to Louisiana and the roads were blocked. The driver was very responsible in calling and forewarning us about when he would be there for the delivery.

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    Response from Montway Auto Transport

    Thank you for the review, Arthur. I'm happy to hear our team was able to deliver expert service for your needs. Vehicle safety is always our number one concern. We'll be sure to share your feedback with the team. Thanks again and we look forward to assisting you again in the future.

    Verified purchase
    TechPricePunctuality & SpeedStaff

    Reviewed Nov. 4, 2021

    Montway shipped my car from San Francisco to Boston for $1,600. I can barely drive my car that distance for $1,600 so the value is unbelievable. The service I got from their contractor was even better. The courier was supposed to pick my car up on a Monday but they came a day early. I talked to the son and he let me know that they were going to be in town. This was Labor Day weekend. They gave me the cell number and I picked out a great spot to do the pick-up. Everything went according to plan. The car arrived and it was a little dirty but we took care of that with a carwash. The actual condition of the car was fine. I’m gonna use Montway again.

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    Response from Montway Auto Transport

    Thank you for the review, Andrew. I'm happy to hear that the carrier was able to deliver the professional service that we expect. We're here to help and time and look forward to helping again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 4, 2021

    Our driver guy from Montway was fantastic. His communication was terrific. We're having a horrible situation with our actual possessions, but our auto deal with Montway was fantastic. We were trying to decide at the last minute whether we were going to drive or have the car shipped, and then decided we wanted to have the car shipped. I just did a bunch of research and Montway kept coming up in reviews. I called a couple companies and I liked the price for a guaranteed pickup date because we had to have the car at a certain time on the other end. We were leaving town, getting on a plane and we only have one car and we needed the car up to a certain date. Montway could guarantee within a narrower window and for a price that we were more comfortable with than the other two companies that I had called at the time. They both had sort of broader windows and higher prices for that guaranteed pickup date.

    The pickup and delivery with Montway were amazing. On the pickup, the driver communicated really clearly. He got stuck in some traffic, but he contacted me a couple times to follow up. Then it was hilarious because with the delivery spot that I thought we were going to use, he said, “No. That street is not going to work. But how about this other place?” It was a place where even though it was a city I'd only been to twice before briefly. So I was like, “Yeah. That'll work fine.” There was really good communication. He was running late. He was worried about traffic and getting there. We were driving from an hour and 45 minutes away to get to where the pickup was going to be because we'd had to ship some stuff to our daughter and we wanted to pick that up at the same time as we picked up the car. So it was just really nice that he managed to get there. He really did go above and beyond to make sure that he was accommodating our needs.

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    Response from Montway Auto Transport

    Thank you for the amazing comments, Amy. We work hard to work with the most professional and certified carriers in the industry. So hearing the driver go above and beyond for service makes us so happy. We'll be sure to share your kind words. We're happy we could help and look forward to future moves.

    Mitchell increased rating by 3 stars.
    Customer ServiceTechPriceRates
    After a positive interaction with Montway Auto Transport, Mitchell increased their star rating on Nov. 4, 2021.

    Updated review: Nov. 4, 2021

    I was contacted by a supervisor and my situation was resolved to my satisfaction. I appreciate their response.

    Original Review: Nov. 3, 2021

    I received a fair price and placed an order 9-29-21 to transport my auto to Florida. Yesterday was Nov 2 and I finally insisted on speaking to a supervisor who called me back, listened to my story and told me he would get back to me this afternoon. This afternoon is almost over and we are leaving the day after tomorrow and still no sign of a pickup. My only choice is to fly to Florida with my family, fly back next week and drive it down myself. If I knew that my order would not have been fulfilled as contracted I certainly would have not been saddled with this last minute nightmare. I used Montway as a recommendation from a friend who had used you twice with no problems.

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    Response from Montway Auto Transport

    We appreciate you sharing your feedback, Mitchell. We're sorry to hear of the inconvenience but are happy to hear that our team was able to address the issues quickly. Communication and clarity is the driving force of our services. If you have any questions or concerns please do not hesitate to contact us at feedback@montway.com. Thank you. -Rick

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 3, 2021

    Montway was very professional. The customer service and price were both good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey William. Thank you for taking the time to leave us a review. We strive for professional service every time. I am sure they will be excited to hear they did great. Thanks again and we look forward to assisting you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 3, 2021

    My son moved here from Michigan to South Carolina and he needed two trucks hauled. I picked Montway and I wanted to make sure something was secure before my son left Michigan to make sure that the vehicle got picked up and was being transported here. The truck driver that brought the vehicle was very efficient and did everything right. I appreciated how hard he worked to get the job done.

    They picked up the car in Michigan and the driver was here the next afternoon. He called me and I wasn't expecting the call. I checked my texts and he was there already. I had to run over there to meet him because we have a locked gate. He was starting to unload on the other side but I ran over to him and I said, “No, no, no. We gotta get inside the gate because the truck doesn't run.” That was why we had to have it secured. He was fine with that and he moved it. I went to a different location so he could get the vehicle offloaded with no problems because the original location I was going to have him bring the vehicle to was too tight. Everything worked out fine and the vehicle was the same way when they left Michigan.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Marion. I'm happy to hear that our team could help with the move of your son's trucks. Non-running vehicles can definitely present a challenge. So it's fantastic to hear the driver did a professional job. Thanks again and we look forward to assisting you again in the future. -Rick

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 3, 2021

    The process was quick and easy, and I didn't have to have any other involvement other than making the vehicle available. The transport was from San Antonio to Dallas, Fort Worth, and the carrier had it there within two days of picking the vehicle up. It didn’t take long, and communication with the driver was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Brent! Thank you for sharing your experience. I'm happy to hear that our team could make it easy. That is exactly what we are here for. If we can help again in the future just let us know. Have a wonderful day. -Rick

    Verified purchase
    PriceOnline & AppStaff

    Reviewed Nov. 3, 2021

    Montway answered any questions that we had, and it was super easy. Their website was awesome. It was very easy to get a quote as well as to set the move date. It was clear, and the cost was excellent. During delivery, we had a friend there and it went perfectly. I definitely was impressed with the service. The type of transport vehicle that came and picked the car up was a huge, commercial-sized truck, and it was very impressive. It was secure, and I felt like the car was gonna be fine, and it was. We would totally use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Carolyn! I'm happy to hear our team was able to help with your needs. We know not everyone ships a car every day, so we do our best to make it as easy as possible. We're here any time and look forward to the next move! -Rick

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 3, 2021

    Montway responded to me in a timely manner and their price was good. Everything was very smooth. The driver was there on time and was in and out very quickly during the pickup. I had phone interactions with him as he was keeping me in touch as to where in the country he was because we were traveling from one side of the country to another. He narrowed down a timeframe when I could expect the delivery. I wasn't in a big rush but I wanted the car to be here safely. The driver was very receptive to my calls and inquiries. He was very courteous and trustworthy. I felt very comfortable with the transition. The equipment was very clean, safe, and that made me feel better also.

    When we picked up the car on this end, it was the same thing. He might have been 5 or 10 minutes late but with traffic, that was understandable. We met at Lowe's parking lot. Ours was the last one on as it was the furthest away, so we just had to wait for the driver to unload the other vehicles. There was one other couple there waiting to get their vehicle loaded. He inspected the car after it was unloaded. There were some bugs on there but that was to be expected where it was located. But there were no scratches, dings, or dents. It was very clean. In the end, the price we were quoted was 100% accurate. We signed off and we were on our way.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the amazing feedback, Cheryl! We take a lot of time to thoroughly vet every carrier that we work with to ensure professionalism. Feedback such as this helps so much. I'm sure the driver will be excited to hear they did an excellent job with your shipment. Our team is happy to help any time and we look forward to assisting you again in the future. - Rick

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 2, 2021

    The driver was excellent. He called me and told me where he would be. I took the car there because he couldn't get into my neighborhood because it was too confining for a big tractor trailer. I met with him and he put the car on the truck. The same thing happened when he came down here to deliver the car. My son picked up the car and took it to his house. It was very easy to negotiate and work with Montway. The pricing was well within the range that I wanted to ship the car.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Bob. Truck drivers will do their best to pick up and deliver at the desired locations. Auto transport trucks have a lot of restrictions and are often huge on top of that. Which makes navigation difficult. I appreciate that you and your son were able to meet at a safe nearby location. And I'm happy to hear that the driver and our team did a fantastic job. If we can help again in the future just let us know! -Rick

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 2, 2021

    The rep was great. Also, when my car was transported from Maryland to California, it only took two days and the communication with the driver during pickup and delivery went well. I'd definitely use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Michaela. I'm happy to hear the drivers were able to provide speedy transport. Not every transport can have team drivers, but it's always amazing to see what they can do. We're happy to help any time and look forward to future moves. -Rick

    Verified purchase
    Staff

    Reviewed Nov. 2, 2021

    Montway was the easiest to deal with. They were very reliable. The guy that came took very good care of my Mercedes sports car. He made it easy to have the car delivered even though I wasn't there, and I was very pleased with the service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Aare. I'm happy to hear that the driver did a fantastic job with your sports car. If we can help again in the future just let us know! -Rick

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 2, 2021

    Customer service was good and the quote was good enough for me to go with, but in hindsight, I learned it was too much. The service was fine, though. The driver loaded the cars on the truck, drove them out there and took them where they were supposed to. I followed them then we unloaded them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your feedback, Brad. As part of our services, we provide transparent pricing and information. Customers can view at any time on our website at https://www.montway.com/how-much-does-it-cost-ship-car. The quote we provide is influenced by many factors and we use the latest technology and data to come to the quote that we do. Overall, I am happy to hear that the driver did an excellent job with your shipment and you had a great experience.

    I'd be happy to provide further assistance and help in any way I can. As we always want to ensure the best experience possible. Feel free to send an email to feedback@montway.com with your shipment information.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 2, 2021

    I priced a lot of companies and a lot of them were as much as $1,000 beyond what Montway charged. I also looked at the reputations of these various companies and Montway is at the top in consumer satisfaction. I really enjoyed working with them. Although there was a little delay, it wasn't a problem because I wasn't on a time schedule to get the car up to where it was supposed to be delivered. I had to call a few times and that was okay. There are obviously issues with getting drivers in that period of time. There's still a shortage of truck drivers.

    My car was off the beaten path in a small town in Southern Colorado. It had to get up to St. Paul and it was going from Denver to St. Paul or Salt Lake City to St. Paul. It was a little out of the way in Pueblo Colorado to go from a major city. Montway is a broker and they would need to source trucks and drivers for this kind of thing. The drivers would be the ones who would have to do the work and get paid. From the driver's perspective, what would make the most sense for them? Everything depended on that and it took a while to get that done. In normal times where we didn't have a pandemic, this probably would have been a lot quicker.

    Other than that, it was thoroughly professional and it was a very good process. What a lot of companies would do in terms of delays and figuring the right driver and the right vehicle is to shift their costs. But with Montway, they locked a price in and it stayed locked in. It took a week or two to get the process finally so that my car was up here. The price stayed the same and the driver had the same information. It was all just very smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Jay, thank you for taking the time to share your experience. I can happily say that at Montway, we use the latest data and technology to provide fair and accurate pricing. With that said, locations can still present logistical complexity. But since we work with such a huge number of vetted carriers across the country, we can typically get the vehicle moved fairly quickly. Even in the most remote locations. I'm happy we could help with your move and I look forward to assisting you again in the future. -Rick

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 1, 2021

    The driver was awesome. He picked up a day early, got the vehicles across the United States two days early and he was in constant contact and messaged me several times via text message. I gave Montway's name to a couple of friends of mine that are transporting motorcycles. I didn't have any issues.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Brandon. We'll be sure to share your feedback with the driver. I'm sure they'll be excited to hear they did great. We're happy to help you and your friends with their shipment need any time. -Rick

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 1, 2021

    Montway contacted me back very quickly from my initial inquiry on it. Once I spoke to the representative, they were able to give me a really good estimate of what the cost was going to be. The whole setup for the transfer was really quick and it included where the pickup was as well as the drop-off. It was just a matter of waiting till close to the transport date to see who the actual driver was going to be. I was also provided a quote for the service and it was exact.

    The transport was good. We had the driver's contact information and he had ours. We told him what time our flight was and he thought he was gonna be there probably the night before our flight arrived. He said to reach out to him when we landed and we did that. He told us exactly where he'd be, which was just off the airport property and we managed to meet there. It was very simple. The transport was estimated to take seven to nine days. But we were closer to six or seven days on when the car got out there. In summary, the experience was professional, affordable, and easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Bryan! Not everyone ships a car every day so we do our best to make it as easy as possible. I'm happy to hear the driver and the rest of our team did a great job with your move. If we can help again in the future just let us know! -Rick

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 1, 2021

    My experience with Montway went very smoothly. So, I'm very happy. They gave me a fair and competitive price. Also, their customer service was excellent. The mover called me and told me they would be in late on Friday, and they wanted me to know if I wanted one of them to deliver it Friday night or wait till Saturday morning. I said, "Saturday morning would be better." He thought that was fabulous. He asked me what time and they showed up on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Barry. It's important to us that we work with the most professional drivers in the industry. So I'm happy to hear that the driver demonstrated that professionalism here. I'm sure the driver will be excited to hear your feedback. Our team is here any time and we look forward to assisting you again in the future! -Rick

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 1, 2021

    I checked with three transport facilities and Montway had a lower price. They were in the ballpark of what it would cost to run a truck from Arizona to Cheyenne, and what profit there was. I had a full load. So that’d helped dispel the expense. They were very informative and they kept me up-to-date on what was going on and where the truck was. They also kept the party on the other end informed as to where they were and how soon they'd be at the location to pick the truck up. So it was about as good as you could get. I got a call when the truck was on its way and it happened to be the last one on the transport. The driver had it off of there in a couple of minutes and away we went. So it was smooth all the way throughout the whole operation. Montway took care of me really well and they had a decent price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the praise, Charles! Communication is everything in our industry and I'm happy to hear that shown here. Our team is happy to help and time and we look forward to future moves. Have a wonderful day! -Rick

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 1, 2021

    Online, Montway told me they would contact me a few days before the driver would pick up the car. The driver texted me when he got there that he was there out front. I gave him my keys then he put the car on, secured it all and drove off. I got a confirmation email that he received the vehicle and it was on its way. Delivery was the same thing. A couple of days out, the driver said, “I'd be delivering at this date.” I gave him my contact information, who will be there to receive the car. The receiver said he came, unloaded the truck, and everything was fine. The driver also texted me and said the car was dropped off and all completed. Overall, it was an easy process. Montway was informative and it was a good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, William. We work hard to provide professional and easy shipping for our customers. I'll be sure to share your experience with the driver as I think they'll be delighted to hear they did great. We look forward to assisting you again in the future. -Rick

    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed Oct. 31, 2021

    Montway had the most reasonable rates. They gave me updates on where they were and how long it would be and told me when they would be there. It was good communication. The driver was really good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. I'm happy we could help with your needs and that the driver did a good job. I look forward to providing great service for you again in the future. -Rick

    Verified purchase
    PriceStaff

    Reviewed Oct. 31, 2021

    The rep gave us confidence that everything would be handled exactly right. Everything worked well and the driver went over and above. He communicated multiple times during the transport. Montway seemed like a lot of money but then when I estimate it with Pods, it's probably more money with them than with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, William. We work hard to provide fair and competitive pricing for our customers. I'm happy you felt that we delivered on this. I'm also happy to hear the driver did a great job. We're here to assist with your transport needs at any time and look forward to future moves. Have a great day! -Rick

    Verified purchase
    Staff

    Reviewed Oct. 31, 2021

    I was moving from New York to Florida and I went right to Montway. I've used them a couple of years ago when my son moved from New York to California and I was happy with them the first time, so I used them again. The rep I worked with was very good and the transport took two days. The driver went right to the home and delivered it to a friend of mine who lived down here.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could help again, Carl. I'm happy to hear that the team could meet your shipping needs. Have a wonderful day and we look forward to the next move. -Rick

    Verified purchase
    Customer ServiceContract & TermsPriceMaintenanceRates

    Reviewed Oct. 31, 2021

    Montway had reasonable pricing. Working with them was okay but when the car was delivered, there was a problem with the brake. That might be due to when the car was loaded onto the truck and they enabled the handbrake. Since this is a new car, the handbrake is a cosmetic version and doesn't have a physical handbrake. When the truck moves, the car will be forced to jerk even though the brake was enabled. That caused it to break. When I took the car to the repair shop, it cost me around $900 to fix the brake.

    I called Montway's customer service and they said it was beyond 30 days of the transaction, so I had to pay it from my pocket. It was my bad. I should have made sure to call them beforehand. Other than that, everything was okay. The damage is inevitable and it can happen at any transport. On the whole, the support was good from Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Anirudh. We're sorry to hear about the inconvenience. Auto transport is a complex logistical process with many moving parts. Issues are inevitable. What we think can be taken from this is the importance of the Bill of Lading and processes when there is an issue. We do provide some useful guides on this such as; https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading. Whenever there is an issue, we are here to help. But it must be documented and reported immediately.

    Regardless, we still want to help in any way we can. And have reached out to you for additional information.

    Verified purchase
    StaffEase of Use

    Reviewed Oct. 31, 2021

    Montway was simple to use and I would 100% recommend them. They're reliable. The whole experience was simple. Their reps were informative throughout the process of when my car was gonna get picked up and when it got picked up.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Andres. We believe shipping a car doesn't have to be a complicated process. So we work hard to make it easy. I'm happy to hear we could meet your shipping needs and look forward to the next one. -Rick

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 30, 2021

    We dropped the car off with the carrier in California and they were extremely expeditious. However, they came here quicker than anticipated, which created some issues, and we had to get a friend at the very last minute to meet them to pick the car up. With Montway though, I had no issues. There was a bit of confusion when I had everything set up ‘cause I already booked the transport and they were still sending me emails asking me to book it. Outside of that, it was seamless. I was a little worried but they did amazing. My car came as it was delivered and the price didn't change. It was good and I would do it again. I would recommend them as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Avonna. I apologize for some of the unexpected issues but am happy to hear that the overall transport was seamless. We always work to deliver the best service we can and your feedback makes that possible. Have a great day and we look forward to the next move. -Rick

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 30, 2021

    Montway was efficient. Gentlemen that were driving, and I gave them the car. They came to pick up the car when they said they would and delivered it in three days, which I didn't expect it to be that fast. So it worked out better than I thought. At the other end, my daughter signed for it and everything worked out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could deliver excellent service for your needs, Michael. It's important to us that we provide professional and efficient service. I'll be sure to let the team know they did great. If we can help again in the future just let us know! -Rick

    Verified purchase
    Contract & TermsCoveragePriceBillingRates

    Reviewed Oct. 30, 2021

    The car was transported but whatever position it was in, there’s been a lot of chipped paint on the vehicle. And it literally costs about $4,000 to paint a vehicle today, so it’s costing me more. Unfortunately, those prices have gone up due to COVID and I'm stuck paying the bill. Make sure your vehicle is covered.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Jorje, I'm sorry to hear about the inconvenience. I looked into this issue as I wanted to see if there was a way I could help. Unfortunately, we were never informed of any issues at the time of delivery. Nor were these issues noted on the Bill of Lading (BOL) that was signed by you. The BOL is critical to vehicle transport. We advise all customers to familiarize themselves with this document before shipping their vehicle. Please see https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/ for details.

    As of the time of this review, it has been well over a month since the vehicle was delivered. And from reviewing the pickup BOL, the vehicle had many pre-existing damages all over the vehicle. Including a broken driver's side window. All documented and signed at pickup. And signed again to confirm the condition at the time of delivery. Due to this gap and documented BOL, it would be difficult to attribute this damage to the transport itself.

    Despite this, we reached out to see if we could help. And asked that you provide photos and documents to show these issues. We are still awaiting this as of my reply. We ask that you please email our team at your earliest convenience. Thank you. -Rick

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed Oct. 30, 2021

    They handled everything for me very good. I shipped with them before and everything also worked out very well back then. They did even a better job this time around. They were able to ship my car within a day for me. The only thing is after they shipped my car, they kept contacting me about shipping my car. So they should put it right that they already completed my shipment. But then finally somebody fixed it. As far as their pricing goes, they're pretty good. They're pretty equivalent to the market. But the thing is that their customer service and their reliability are very good. They are very accurate as far as contacting you and letting you know what time someone will pick up the car and giving you an ETA when your car will arrive too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Ahsan. I'm happy to hear that you had a good experience. And I apologize for the technical mixup but I am glad the team could fix it for you. We're here to help whenever you're looking to ship a car and we look forward to the next move. Have a great day! -Rick

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed Oct. 30, 2021

    The service worked as intended and the car arrived undamaged. The driver was very prompt and nice to work with. He updated me when his truck ended up having an issue. He was on top of telling me what happened and when I should expect the vehicle. He arrived earlier despite the damage. I would work with this guy again. Even accounting for the amount I paid extra for the cargo, it was a fair price that I paid.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Anirudh. We're happy to hear that the driver did a great job. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRatesTimeliness

    Reviewed Oct. 30, 2021

    I liked Montway and the customer service. I liked the entire interaction with them. The initial quote was quite a bit higher than the other company that I checked. But I was worried with the other company that I was getting a cut rate and I wasn't gonna get the service. So I went with Montway. It ended up being about $200 higher. But Montway let me put in some stuff into the car, and they didn't charge me extra for any excess weight. So the quote was good and the end bill was the same.

    The customer service during the transport was okay. The driver called me and he said, "Okay. I'll be there today. I'll be there within the next two hours." But the poor guy had a lot of problems, and he delivered the car to me at 11:00 at night. I said, "Why don't you just come and deliver it to me like 5:00 or 6:00 a.m. the next day?" He goes, "No. I have to go out of the area," and I understand he was under a lot of pressure to make his time and money. So I said it was okay.

    He wanted to drop it off in the shopping center and I said no. I was at a hotel and I sent him a video of the space where he could offload my car. So the communication was great. He worked really, really hard. He was a really good, friendly guy. He kept in touch with me the whole day. He apologized, and he said he had so much trouble with delivering the car. But the delivery was flawless. He really looked over the car. My stuff wasn't touched. I had a good experience, although it was really late.

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    Response from Montway Auto Transport

    Thank you for the review, Ellen. We do our best to provide the most competitive and fair price that will get your car moved. I'm happy to hear we could deliver excellent service for your needs. If we can help again in the future just let us know. Have a great day! -Rick

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 29, 2021

    Communication with the driver through texts and calls was pretty good. Setting up the move with the rep was straightforward.

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    Response from Montway Auto Transport

    Thank you for the review, Chase. It's important to us that we deliver straightforward and seamless service for our customers. I'm glad we could provide that for your needs. If we can help again just let us know. -Rick

    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 29, 2021

    Everything worked very quickly and smoothly. I would like the quote to be lower, but it was fine. It was accurate. However, it turned out Montway was a broker for other people. So I didn't do that much with Montway directly. But I didn't end up paying more money to the people transporting the car. So, there were no surprises.

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    Response from Montway Auto Transport

    Hey Alex, thank you for sharing your feedback. If anything this is exactly what we want to hear. As a broker, we are here to make sure your shipment is handled by a licensed and qualified carrier. We take care of all the busy work of scheduling, vetting, and routing a carrier to transport your car. This way you only need to worry about the actual pickup and dropoff itself.

    Sometimes our services may be too subtle. I've reached out for more info as we always want to deliver the best service we can. Please reply back at your earliest convenience. Thank you. -Rick

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 29, 2021

    I talked to somebody and he told me that Montway could pick up the car in Texas but I said I wasn't quite available yet because I didn't have the title transferred. But Montway was patient with me. Then I talked to somebody and got the quote and things went fine. The final price was exactly what they said it would be. The delivery guys came right to the house and unloaded the car across the street. I was very pleased with it. They were cordial and everything was fine.

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    Response from Montway Auto Transport

    Thanks for the review, Allen. I'm happy to hear our team did an excellent job with your transport. We're here any time and I look forward to the next one. -Rick

    Verified purchase
    Customer Service

    Reviewed Oct. 29, 2021

    The service and communication were awesome. I'll recommend Montway and tell friends that it’s a good service.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Anteneh. We help move thousands of vehicles every day and we're happy we could deliver that professional service for you. If we can help again just let us know! -Rick

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 29, 2021

    Montway's price was the best. The only problem I had was little communication if the driver was coming and the window. He said, “I should be there at 6:00," but it wound up being 9:00. There was no call, so we didn't know if he was coming. But after that, we got it right and it was good.

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    Response from Montway Auto Transport

    Thank you for the feedback, Anthony. Drivers do their best to provide on-time service despite the many factors outside their control. We're happy to hear it worked out and we'll be sure to follow up with the driver about their communication procedures. Thank you again and we look forward to assisting you in your next move.

    Verified purchase
    Customer ServiceTechStaffHonesty & Transparency

    Reviewed Oct. 29, 2021

    I used Montway before and I was satisfied with that service, so I called it again. The rep was very upfront. And the contract was made easy. Montway is a reliable business. I feel comfortable and confident that I'm going to be treated fair and honestly.

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    Response from Montway Auto Transport

    Thank you for the review, Moises. Auto transport can be a complex logistical process. Our job is to make it as easy as can be, but it's important we're upfront with what to expect. We're happy we could provide that professional service and we look forward to future moves. -Rick

    Verified purchase
    PriceStaff

    Reviewed Oct. 28, 2021

    Once I spoke with the company, I had a driver in the area that was heading to Washington and he was able to get the car there in a couple of days. The driver was from Spokane and he said if my son could get a ride over to Spokane to pick the car up, then he would take $100 off. My son had one of his roommates drive him over and picked the car up. If not, it would have been an extra day. They were going to have to put the car on a smaller one and bring it over. This is the first time I've used a company to do a transport and it was perfect. The quote was completely accurate and the cost was about where it should be when it comes to doing something like that. It was definitely reasonable for the service. I’ll be using Montway when my son graduates to bring the car back too.

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    Response from Montway Auto Transport

    Thank you for the review, Christopher. I'm happy to hear that the carrier was able to deliver great service. Auto logistics involves a lot of moving parts, so depending on locations it's pretty standard for the vehicle to be moved to a smaller truck. It's the optimal solution for delivering in a timely and safe manner. But, as is the case here, if you're willing to make the trip, other options exist as well. We're always here to provide professional service for your needs. We wish your son the best during their time at school and we look forward to helping in the future. -Rick

    Verified purchase
    PriceRates

    Reviewed Oct. 28, 2021

    I only got two prices. I would shop around a little bit more. Perhaps I could have done better. But everything turned out all right. The gentleman who took the car was easy to deal with.

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    Response from Montway Auto Transport

    Thank you for sharing your feedback, Carmel. Montway is committed to providing a fair and accurate quote for all our customers. We are transparent with the factors that affect our pricing and post online at https://www.montway.com/how-much-does-it-cost-ship-car. While we may not always be the cheapest, know that we only work with the most qualified and properly licensed carriers in the country. And provide expanded support to help with your needs. We're happy to hear the experience was great. If we can help again in the future just let us know!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2021

    I had a car transported from North Carolina to California, and it took seven days. I didn't have communication with the driver but my son who was on the receiving end did, and it was satisfactory. All in all, Montway is easy to deal with.

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    Response from Montway Auto Transport

    Thanks for the review, Robert. Happy to deliver professional service for your needs and we look forward to the next move. Have a great day! -Rick

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 28, 2021

    I went with Montway because I liked the driver. He was very personable and flexible. He was everything you'd want and I felt comfortable allowing him to have my car. The final pricing was exactly as Montway said it would be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Arlene. It's important to us that we work with the best drivers in the industry. We employ sophisticated vetting processes to make that a reality and we're happy to see that reflected with your shipment. We look forward to assisting you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Oct. 28, 2021

    The final price was accurate and they delivered the car really quick. When they were delivering the car, they texted me in advance and we talked about a meet-up spot. It was right next to a parking lot by a market across the street from my apartment building. So it was very convenient. Montway was great. I would definitely use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for sharing your experience, Chastidy. I'm happy to hear our team could deliver great service for your needs. We're here any time you're looking to ship a car safe and sound. -Rick

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 28, 2021

    It was good service overall. They had a good response time. The driver was prompt, had good mannerism, and did a good job overall. The time he told me he would get there, he got there. The same thing with the delivery time. Also, the price was the same one Montway quoted from the beginning. I appreciated that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Eldwood! It's standard for us to vet every carrier for professionalism and qualifications. I'm happy to hear that the driver could represent that so well. I'll be sure to pass on your kind words. If we can help again in the future just let us know. -Rick

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 27, 2021

    Montway is the company that transferred my car and I was happy with the service. They dropped off my car from California to Florida. It was good because they gave me, every day, an update. The driver was calling me, trying to make it happen at the time that I was able to receive him. Overall, my experience with Montway was positive and I would recommend that, especially now that there are many companies that not meeting expectations. In this case, it went beyond. I was surprised that I didn't have any problem, and everything was very smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to hear we could meet your shipping needs, Sabrina. We strive to deliver the best service possible. If we can help again in the future just let us know!

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Oct. 27, 2021

    I received emails asking me if I wanted to continue with my quote with Montway, and when I was ready, I called them and talked with a guy who was nice. He answered my questions very clearly, and I didn't have to worry about what was gonna happen. I told him I wasn't quite ready to set everything up yet, and then when I was able to, I called him back directly. We got everything set up, and it was great.

    I was there when the car was picked up and when it was delivered, and I was able to stay in communication with the driver. We met him to drop off the cars at a grocery store then when he came out here, it was a shopping center. It was really easy to get them and find them. In three years, I'll be moving back to Washington, and we'll use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Amber! I'm happy to hear our team could help with your move. We're always here to provide professional service and we look forward to the next move.

    Verified purchase
    TechStaff

    Reviewed Oct. 27, 2021

    Montway's contractor notified me 30 minutes prior to them showing up. Once they showed up, the driver asked me to back the truck into the street. He examined the truck, loaded it on the truck and off it went. They picked it up on a Tuesday and delivered it Saturday. So it took five days. It was seamless. The car was just super dirty. But that is part of the nature of going through different weather and 2,000 miles away.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Andrew. We're happy to hear the driver did a great job with your shipment. If we can help again in the future just let us know!

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Oct. 27, 2021

    My case was a bit difficult. I shipped a vehicle and some wheels along with it. I tried other companies but most of them said, "Oh, I don't know how much we're gonna cost you the wheels. I'll come back to you." But as soon as I told Montway, "I have four wheels that's going to come with the car. It's not going to be in. It's going to be separate. How much are you going to charge me?", they said, "Okay. 50 bucks per wheel. So that's going to be $200." Which is good. If I'm gonna go with someone, I want some concrete estimates.

    The driver was the best part. I texted him, he responded back. I called him, he answered. He wasn't able to answer my calls, he called me back. He gave me updates like, "Okay. I'm going to be late. And I'm supposed to be there by this time. I don't think I'm going to be able to make it." I know exactly where my car is at that time when he has it. And every time I wanted some details on where the location is, he responded back to me. The car came in clean. It was transported so dust is dust. The driver even insisted on cleaning it, but I said he didn't need to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Ace. Auto logistics can be a complicated process, but we ship thousands of vehicles every single day. So it's important we're transparent with what we can do and what it will take to do it. We're happy to help any time and we look forward to future moves. -Rick

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2021

    I had a pretty good experience. It was easy and fast. The driver got the vehicle out the trailer really quick and easy. He was nice too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway, Adam. We're happy to hear that the driver did a great job. If we can help again in the future just let us know!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 26, 2021

    Working with Montway was great. They provided fast service and good communication. Their guy was good too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Have a wonderful day, CJ!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 26, 2021

    I liked Montway's price and their reviews. The reps called and told me when the car would come and it came when they said. I was very happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Michelle. We work hard to deliver top-rated service for our customers. I'm happy to hear our team did great and we look forward to future moves.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 26, 2021

    Working with Montway was an enjoyable experience. It was quick and easy. I called, and they came, picked up the car and delivered in a timely manner. As soon as the car was delivered, I was called and where I had it delivered was able to go out and sign for it and everything was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Ashley. I'm happy to hear our team could help with your car shipping needs. We pride ourselves on delivering the best service possible. We look forward to assisting you again in the future. -Rick

    Verified purchase
    Customer ServiceTechPrice

    Reviewed Oct. 26, 2021

    Montway saved me. I had a place lined up that totally fell through and left my car sitting in Wisconsin. When I called Montway, they set up a date. They were there then they delivered on the day they said, and we had communication throughout. The cost was very competitive as well. They were $50 less than the first company I had contracted with, and I was very surprised. Overall, people need to be sure that they have a company that they can communicate with. If they can't get ahold of them, there's a reason and they're not going to be able to get ahold of them when they need to. I felt safe with this company all the way through and they pleased me in every way.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Lyn. I definitely agree, communication is everything. Especially for a complex logistical service such as ours. I'm happy to hear our team could deliver the top-rated service we're known for. If we can help again just let us know! -Rick

    Verified purchase
    Staff

    Reviewed Oct. 26, 2021

    All of the process informing me along the way was good. So, I know when the car has to be ready. And the driver is always very nice. I'm confident. If we need another one, we will use the service again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for sharing your comments, To. We work hard to deliver the most professional service we can. We'll be sure to share your kind words and if we can help again just let us know. -Rick

    Verified purchase
    TechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Oct. 25, 2021

    My husband's assistant did the research and looked at the different reviews about on-time performance. Everybody said that Montway was highly rated so we went with them and had the transport scheduled. There was going to be a window of two or three days for our timeframe from when we signed the contract. We said we wanted to be on the first but we got pushed back by a couple of extra days. The driver was really nice. The only issue was he was supposed to come earlier in the day to pick up the car. But he had put his truck into maintenance that day and it took longer than he anticipated. He didn't get there until 10 o'clock at night. But he did deliver the car on time. He did say when he was going to be there and he was there to drop it off to my son up in Flagstaff. The car was fine.

    There was a difference in the final price we paid compared to what we were quoted and ended up being more money than I anticipated. But it could have been a misinterpretation by my husband's assistant. She was interpreting that it was going to be going from Flagstaff to our home in California. But it was actually the opposite. Overall, we're going to use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Carolyn. We're happy to hear that the driver did a great job with your move. If we can help again in the future please let us know. Have a wonderful day.

    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2021

    Montway picked up and dropped off when they said they were going to, and the vehicle was fine. The car was delivered to Los Angeles. Just getting around Los Angeles is difficult for anybody and we were going back and forth with one another on the phone, trying to find a meeting place where the truck would fit. I could always get them, so communication was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Brian. We work hard to deliver the most professional services that we can. We're happy to hear that we did great with your move. We look forward to assisting you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 25, 2021

    Montway did a great job. It was nice and easy working with them. I was able to book quickly online. The driver was on time and communicated both at the pick-up and the drop-off. He communicated clearly, which was nice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Crystal. Communication is essential to professional service. I'm happy to hear the team did a great job and will be sure to share your kind words. Have a great day and we look forward to future moves. -Rick

    Verified purchase
    Staff

    Reviewed Oct. 25, 2021

    The transport was from Pompano Beach, Florida to Elon, North Carolina. It was a good experience. The driver was awesome.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time, William.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 25, 2021

    We were moving from the East Coast to the Bay Area. Initially, we were going to be in Berkeley, and then decided on Alameda. We needed a car here, so I thought, “All right, I got to transport my car out here.” I called Montway and said, “I need to move quickly.” They were able to say, “Oh, yeah, we can come and get your car in a day or two, and be able to take it when you need it.” It took three days before they planned to get here and they gave a heads up when they were going to be here via text, which I like. It’s much better than calls. The driver, along the way, texted too. It was really easy and a great process, and my car was delivered in time and came perfect. I wish they would have moved our furniture too. Overall, Montway was fabulous. They were very good at communicating back.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Amy! Communication is essential to auto shipping so I'm happy to hear the team did a great job. We're always here to help and look forward to future moves.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 25, 2021

    Montway picked up the car right away. I was quoted a price for an open trailer and it ended up being a closed trailer, so that was very nice. It kept my car nice and clean and I got a great deal. I'm very happy. Also, communication was excellent. I talked to the driver four times and he was right on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, William. I'm happy to hear the team was able to do a great job with your move. We will always strive for the best service possible. If we can help again just let us know!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 24, 2021

    Montway responded quicker to my questions, and they were a little bit cheaper. Their representatives were very responsive all the time. The quote and the final pricing were very accurate. I would message the driver and they would call me if we needed more information. I talked with the driver to figure out exactly where we wanted the car delivered because the truck wouldn't be able to go directly into the neighborhood. It was pretty good communication. Everything went pretty smoothly. It was like the earliest estimated day that it arrived. I liked that. It was dirty on the outside but there were no damages. The people that came to pick up the car were also very helpful. They helped explain everything very well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Alex. Auto transport can be a complicated process and that is why communication is so important. We're very hard to hear the team could deliver and we'll be sure to share your feedback with them. We look forward to future moves.

    Verified purchase
    Staff

    Reviewed Oct. 24, 2021

    The driver was the best and I was very happy with the time it took to transport my car. I was also happy with every part of the service. It was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Fantastic! Thank you for the review, Anne. We're happy to hear the driver did a great job. If we can help again in the future just let us know.

    Verified purchase
    Staff

    Reviewed Oct. 24, 2021

    Montway was great, and everything was good with the driver. The drop off was easy. It was half an hour.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto shipping services. We look forward to assisting again in the future.

    Verified purchase
    Price

    Reviewed Oct. 24, 2021

    I used Montway to transport a car from Texas to Green Bay. I think I paid way more than I should. I would've got it cheaper, but the car came with no damages.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Arlo. There are many factors that determine the cost to ship a vehicle and we detail this on our website at https://www.montway.com/how-much-does-it-cost-ship-car. We're happy we could help with your move and we hope you consider us for future shipping needs.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 24, 2021

    The quote that I got from Montway was the same as the final cost that I paid. The transport was from Michigan to California, and the driver texted and called when he was getting close. The whole transport process was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help and we look forward to the next move. Have a wonderful day, Rachel.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 24, 2021

    I called Montway and I told them what I wanted. They said that they would get back to me when they found a driver that can do the transport within the days that I was looking for. I was pretty flexible with my days, but I wanted it between a three-week period. They called me back within a couple of days and told me that they could do it on the day that I asked for and that they would call me to narrow down the days. I would know two days or so before they would transport and that was what they did.

    The guy came out to pick up the truck. He was very personable and very neat in appearance. I had a closed transport and his trailer was very neat as well. He took pictures and did what he had to do. He got the car down here a lot quicker than I thought he would, so he must know some shortcuts. I was very pleased. When he got here, my daughter accepted the car and he put the car in the garage for me. My daughter said the condition of the car was in good shape. There were no dings or dents as far as she could tell. Overall, it was a worry-free experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Marion. With the largest network of vetted and insured drivers in the country, we can meet almost any need our customers have. I'm happy to hear the team did a great job with your enclosed shipment. If we can again in the future please let us know. -Rick

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 23, 2021

    It was a great experience with Montway because there was nothing I needed to worry about. They picked up my car and transferred it from East Coast to West Coast. About one week later, I was able to pick up my car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the awesome review, Zedong. It's our job to deliver a worry-free shipping experience. We're happy to hear our team could deliver and we look forward to the next move.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 23, 2021

    We needed a transport service as we were spending the summer up in Pennsylvania. We had driven two cars up, but my wife wanted us drive together coming back. So, we drove together and had the other car transported by Montway. I chose it because I did a little bit of research on the internet and saw fairly quickly that they had a very good track record like showing up when the transport was scheduled on time. The transport was pretty straightforward. I had a few questions about how it worked, and they explained it to me. We set a time sort of tentatively, probably three or four weeks at least in advance but then as the time got closer, I called to confirm everything’s on schedule, and it was. So, it was all good.

    The driver was a real nice guy. He showed up exactly on time. He gave me a heads up shortly before he got there and he got it loaded on. I just stood there and basically watched. I was a little bit concerned that he might arrive before we did and even though we had paid him as he was loading the vehicle up there, I still wanted to be here when he unloaded it, just to say hi to him and watch the car come off the truck. He made that happen. He had another stop he was able to make, picking up a second vehicle. It was optional for him whether he wanted to do that that day or not. But he went out of his way to do that job at the same time he was doing mine, just to arrive after we arrived here in North Carolina. I really appreciated him doing that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Allen. We're happy to hear that the driver did an excellent job with your move. We strive to work with the most professional drivers out there and will be sure to share your feedback. We're happy to help any time and look forward to future moves.

    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2021

    Montway Auto Transport called me and we set up a date. A few days before the transport time, they got in touch with me and gave me a location to pick up the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to deliver excellent service any time and we look forward to future moves.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 23, 2021

    Customer service was great, especially online. Also, the quote was fair, and it was comparable to two other prices out there. The driver came on Saturday and arrived by Tuesday, which was the exact time that Montway promised. It was a good experience and I liked everything. I liked that it was fair, that it was online and the convenience as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Shemroy. We're happy to hear that you had an enjoyable experience. If we can help again in the future just let us know!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 23, 2021

    Montway gave me the cheapest quote and the shortest time for transporting my vehicle. The person who picked up my car from the driver said that he was really nice and did a really good job. So, it made me feel better about knowing that they were going to get my car where I needed it. The car was a little bit late, but my dispatcher had a flat tire issue so it wasn't really their fault. They just could have a little bit more communication with that. But I enjoyed working with Montway a lot.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Cade, thank you for sharing your experience. At Montway, transparency and communication are everything. This is definitely important when there are delays. While a flat tire is an everyday situation for truck drivers, we believe it's still important to be clear about what is happening. We'll be sure to share this feedback with the carrier to help them improve services.

    We've reached out for more information and would love the opportunity to speak with you. Please feel free to reply at your earliest convenience. Thank you. -Rick

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    Staff

    Reviewed Oct. 23, 2021

    The driver was awesome. He came to my place of business and gave me his personal cellphone number in case I had any changes or questions. It was perfect.

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    Response from Montway Auto Transport

    Thanks for the praise, Gail! It's important to us that we work with the best drivers out there and your feedback makes that possible. We'll be sure to let the driver know they did great. If we can help in the future just let us know. -Rick

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    Customer ServicePriceRates

    Reviewed Oct. 22, 2021

    Montway Auto Transport had good communication and no damages to the vehicle. It was good experience, overall. Their price was fair compared to everyone. But when they were loading the vehicle, it was somewhat risky from what we saw. Because we record everything, and seeing the vehicle go so close to the ledge and they did not do anything to stop it, and them just eyeballed it, that was the only thing that I was wary of. I was surprised that they didn't have a stopper for it. Other than that, I would recommend Montway and they're good to work with.

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    Response from Montway Auto Transport

    Thank you for the comments, Anthony. I definitely understand your concern. But what you are describing is the difference between a properly qualified and vetted driver... and any old run-of-the-mill driver out there. I'm happy to hear we could deliver great and safe service for your shipment. Have a wonderful day and we look forward to assisting you again in the future. -Rick

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    Customer ServicePriceStaffRates

    Reviewed Oct. 22, 2021

    I had a good experience with the reps. I had some questions at first when I was getting pricing and then they followed up. They had the best pricing for me. With the original quote, the final price was plus or minus $50. Montway asked if I wanted the drivers to drop the vehicle off or if I would go pick it up from their office. I picked it up and it was the same as when I gave it to them.

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    Response from Montway Auto Transport

    Thank you for the review, Carlos! I'm happy to hear our team was able to deliver professional service for your needs. We're happy to help any time and look forward to the next move. Have a wonderful day. -Rick

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 22, 2021

    My experience was great. The driver was awesome and the folks that set it all up were very helpful and responded quick. They made it really simple for me at a great cost. They were picking up from an apartment. They couldn’t necessarily do a direct drop off and pick up in front of my homes, but it was a hundred feet away to do either pickup or drop off. It was easy, smooth and took no longer than five days. They were nice people, and if I ever need the service again, I would use them.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Cecil. Our teams work hard to deliver professional and simple service for our customers. I'm happy to hear we could deliver for your needs. If we can help again in the future just let us know! Have a wonderful day. -Rick

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    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed Oct. 22, 2021

    Setting up everything with the rep was fast and super easy, and the driver was good. He called me every three hours and always gave me updates. He found a good place around my house, and it was easy to pick up the cars. The cost was exactly what Montway told me and the service was premium. Definitely go with them. Your car is gonna be safe.

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    Response from Montway Auto Transport

    Thanks for the outstanding review, Jeremy. Auto-shipping can be a complicated process, but it doesn't have to be. Glad to hear our team could help with your move and we look forward to the next one. Have a great day!

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    Customer ServicePriceRates

    Reviewed Oct. 22, 2021

    Everything worked out very nicely with Montway. It seemed to be a better fit for some reason. There were a couple of companies that were much more expensive and there were a couple that were cheaper. I just didn’t seem to have any confidence in the cheaper one. Montway's service was good and it was reasonably priced. I shipped a Mercedes convertible. Their customer service team seemed to know what they were doing.

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    Response from Montway Auto Transport

    Thanks for the review, Anthony. We put a lot of work into providing a fair price to ship your car. And we're transparent with what goes into this (https://www.montway.com/how-much-does-it-cost-ship-car). I'm happy to hear that our team could deliver great service for your needs. Have a wonderful day and if we can help again just let us know! -Rick

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    PriceStaffRates

    Reviewed Oct. 22, 2021

    I did some research online and kind of looked at the customer satisfaction. Then I double-checked prices and everything seemed to wind up pretty good with Montway. Their reps were pretty informative. They gave me a pretty good time and informed me if there was any change. I had the driver's cell number and we contacted each other when we kind of got close and set up a pickup time. I wasn't able to pick it up at the time that I originally had planned, so we rescheduled and I was able to pick up my vehicle. Montway did great service. There was no damage to the car. Everything was great.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Aaron. Not everyone ships a car every day and it can be daunting. We work hard to provide professional and top-notch service for our customers. I'm happy to hear the driver was able to accommodate your needs. If our team can help again in the future just let us know. Have a great day! -Rick

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    PriceStaffRates

    Reviewed Oct. 21, 2021

    Montway was great. They transported my 2015 Honda Civic from New Hampshire to Florida. At first, I decided on a family-owned company in Florida that the price was under 1,000 and they kept me hanging until finally, they just said, “Sorry. We cancelled it because somebody's truck broke down.” So, I went online and saw that Montway has a lot of really good reviews. I was stuck. I had to get to Florida and my flight was leaving in a few days and it wasn't coming back. So, I went with Montway.

    The person who picked the car up was great. I met him when he came to Florida and dropped the car off. He was a terrific guy named Yevgeny. He was very well-spoken. I appreciated him. Montway is competitive, but they're not going to underbid and then either cancel it or just say, “Oops! Sorry. It’s gonna have to be this much money.” I was relieved. They came through right away and got me the transportation that I needed to take my car down. Everything went like clockwork. While I was on my way to Florid, my sister met the driver in an agreed upon location with my car because her street was not accessible to a large truck. It went beautifully for her as well.

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    Response from Montway Auto Transport

    We're happy you were able to find us, Beth. With the largest network of highly vetted and qualified drivers in the country, if anyone can get the job done, it's Montway. There are so many transportation companies out there and we understand the options can be complicated. But know we always do our best to provide transparent and professional service for all our customers.

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    Reviewed Oct. 21, 2021

    We were moving across the country, so we were already stressed out. And once I gave my car away, I felt, "Okay. Cool. It's done." Montway Auto Transport was on top of it.

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    Response from Montway Auto Transport

    Thanks for the review, Ayana. We understand not everyone ships a car every day and it can be a complicated process. At Montway, we work hard to make the shipping experience as easy as possible with the most customer-centric team in the industry. Thanks for choosing Montway!

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    Customer ServiceSales & MarketingFollow-Through

    Reviewed Oct. 21, 2021

    I went through the system to book the transport online and it was a very smooth and easy process. It was as advertised, so no surprises. They also had somebody reach out, but a lot of it was just done via text and emails. I’d recommend Montway for sure and will use them again if I ever need those services.

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    Response from Montway Auto Transport

    Thanks for the praise, Bart! We're happy we could deliver professional service for your needs. We appreciate the recommendation and we look forward to future shipping.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2021

    We read reviews about Montway on the internet. They seem to have good reviews. The customer service team was good and delivery time was faster than I thought. Everything was right to par. They moved the car over here where we're at in two and a half days. They picked it up on a Friday in California, and delivered it to Tennessee on Monday morning. I really didn't even need to talk to the driver because it was only two days. He just called me up Monday morning and said, "I'm here. Where should I set the car down?" I wasn't out here and I told him who to see. He saw that person, and they unloaded. I would use Montway again if needed.

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    Response from Montway Auto Transport

    Thank you for the review, Robert. We work hard to deliver the most professional auto shipping services we can. We're happy to hear that the team did an excellent job and we'll be sure to share this with them. If we can help again in the future let us know!

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Oct. 21, 2021

    The rep was very cool. I reached out to him 'cause I hadn't heard anything back for a while. It was that same day that I reached out that somebody accepted the contract. So, I reached out to the driver. He stayed in contact with me the whole way up until he got to me and called when he was outside. When he was loading the car, his attention to detail was pretty good. The quote was pretty accurate and it was a fair price for the distance that was driven and the service that was provided. My vehicle was at the destination pretty quickly within three days. It was a very pleasant experience with the driver. He reached out to me when he got to Virginia and he said my mom was very appreciative of the car. There was no damage or anything caused during the transport. So I was very thankful for that.

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    Response from Montway Auto Transport

    Thanks for the review, Xavier. We're happy to hear that our team could guide you through the process. At Montway, we pride ourselves on providing professional service. We understand that not everyone ships a car every day, so with a dedicated team and thorough vetting process, we deliver the best and most customer-centric service we can.

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    Customer ServicePriceStaff

    Reviewed Oct. 21, 2021

    I have used Montway in the past for a dealer and because I have experience with them, I knew they quote higher and there's a little room to negotiate. I was relocating, and I got 400 cheaper than the original quote from them. The rep was very great and the carrier driver was awesome. He picked up in a timely manner and helped with a flat that was unexpected. During delivery, he called 20 minutes prior and said he would be pulling up shortly then we unloaded all the vehicles one by one. He drove them into the driveway and handed over the keys. He was very professional and polite, and it was very easy. We're very happy with the whole transaction. I also did a Google review and gave them a 5 star.

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    Response from Montway Auto Transport

    Thank you for the praise, Ash. We're happy to hear you decided to ship with us again. We work hard to deliver the best service possible with our sophisticated team and thorough vetting process. We'll be sure to share this with the driver as we're sure they will be excited. We're happy to help with your shipping needs any time!

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    Customer ServicePriceStaffBillingTimeliness

    Reviewed Oct. 20, 2021

    I emailed Montway, and they simply said to set up the pickup date, time and place, so I called the dealer and let them know that. The next day, they were there to pick up the car then they came to my business and called me. The driver got there in two days, and I had to call a number to release the payment then he dropped off the car. It was easy. The quote was accurate, and the service I got was well worth it. If you need a car transporter, use Montway.

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    Response from Montway Auto Transport

    Thanks for the review, Brent! We help move thousands of cars every day to and from dealers so you could say we have some experience. We believe auto shipping can be easy for everyone, so we work hard to deliver that easy and stress-free shipping experience. If we can help again in the future, just let us know! Thanks for choosing Montway.

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    PriceStaff

    Reviewed Oct. 20, 2021

    We looked around at a few places and talked to them, and I decided Montway had the best user profile so we went with them. The quote was a little high, but it was within the same range as the others. My stepson who was there to do the pickup said it went fine. And the delivery was easy peasy. We met the driver within three miles of our house at a truck plaza. And he rolled the car off, we inspected it and started it up, and was good to go.

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    Response from Montway Auto Transport

    Thank you for the review, John. At Montway we believe in providing a fair and transparent quote to get your car shipped. We use the latest technology and data, backed by the most knowledgable team to do so. We're happy to hear that the delivery went well and that the driver did a great job. Thank you for choosing Montway and we look forward to future moves.

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    Customer ServiceStaffFollow-Through

    Reviewed Oct. 20, 2021

    The rep was great. We had a lot of communication. The driver was in Phoenix. Two hours away. It was a little hair-raising at the end because I had a serious deadline. But Montway Auto Transport came through as promised. It was faster than I expected and faster than the window they thought. I was happy with the experience. The car was picked up and delivered expertly, and with no fuss and no damage. I've recommended Montway to another friend who is moving across the country.

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    Response from Montway Auto Transport

    Thank you for the comments, Joan. At Montway we believe service is everything and work hard to deliver transparent and professional service for our customers. We're happy to hear that our team was able to deliver. Thanks for choosing Montway and we look forward to the next move.

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    Staff

    Reviewed Oct. 20, 2021

    My brother felt confident and comfortable on Montway's services. We used them to deliver a vehicle to my brother from Texas to Virginia. Their representatives were outstanding. I will keep Montway closely for future moving needs.

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    Response from Montway Auto Transport

    Thanks for the praise, Miguel. Happy we could deliver to your brother safe and sound. We pride ourselves on delivering professional and transparent service for our customer's needs. We look forward to the next move.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 20, 2021

    We live close to the port, so we dropped the car off ourselves and I had to pick it up at the port in Honolulu too. One time we had to wait long because that was the last day they could ship all the cars out. It was full of people that wanted to ship their cars, so there was a longer wait. Otherwise, the pickup and delivery were straightforward. It was quicker because we already did all the paperwork with Montway. Alas, some people shipped straight and they had to do a lot of paperwork while they were there. Our end was much smoother. The guy just called our name and gave our car. Also, customer service is great. They were responsive and friendly. One of the guys in moved himself from Europe to here, so he understood what we were going through and gave personable support.

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    Response from Montway Auto Transport

    We appreciate your comments, Bob! Glad we could help make your Hawaii move an easy one. We believe the auto shipping process doesn't need to be difficult whether you are shipping land or sea. Thank you for choosing Montway.

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    PriceRefunds & PayoutsStaff

    Reviewed Oct. 20, 2021

    When I spoke to their rep, I liked the way he talked to me because I had talked to several between moving companies and then the car stuff. Montway had a good reputation from what I read online. They didn't promise me a bunch of junk and they also didn't threaten me saying, “You better do it now. You better set it up now, because if you don't, you're not gonna be able to have your car down there when you want it.” Montway was the only one who didn't push and threaten me. I also booked my son's truck through Montway. He had a great experience. I, on the other hand, did not. The guy they sent to pick up my car damaged the back of it, and I was not happy at all. It looks like he scratched the hell out of the back bumper with something. I was thinking, “They're gonna make me pay my $500 deductible.” I don't have $500. I never made a claim because of that.

    The guy was not good. He made me come into the main street. He parked his trailer and his truck on the main street. He was at the wrong house, so I had to drive up to where I used to live. I had to cut through the yards to get to the main street. Then I had to take him in my car to where I was staying and then give him my car to put on his truck. The bad thing about it was he was by himself where with my son's truck, there were two men, which made me feel safer. My son's truck went first and then mine. The guy that did mine was sweaty. He smelled and I had to let him get in my car and take my car. I didn't have the trust that I had in the other two.

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    Response from Montway Auto Transport

    Michelle, thank you for taking the time to share your experience. Transparency is imperative to providing the best service possible. I'm very happy to hear that our team did an excellent job with your son's move.

    I am sorry to hear of the inconvenience with your other move. This is a good example of why any carrier we work with must pass our vetting process and follow our strict standards. I do see that you followed up with our claims team on 11/3 and provided pictures. Every carrier we work with is required to perform a thorough inspection of the vehicle at pickup and delivery. This includes taking date and time-stamped pictures. The pictures provided by you matched the condition of the origin photos provided by the driver. This indicates that the damage to the vehicle was pre-existing.

    Every driver tries to provide the best service possible. While we do offer door-to-door service, it can be difficult to navigate narrow streets. The truck and the driver may not be comfortable or suited to navigate them safely. There are also many legal restrictions. So in such cases, we rely on the professionalism of the driver. And it may be required for you as the customer to meet nearby.

    Thank you again for sharing your feedback. I have attempted to reach out to you to discuss the situation further. Please feel free to reach out to me. As I would love the opportunity to help in any way I can. -Rick

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    Customer ServicePriceStaff

    Reviewed Oct. 19, 2021

    I went to Montway's website, got a quote with the mileage and my type of vehicle, and they gave me a reasonable automated quote so I called the 1- 800 number. They connected me with a driver, and the driver reached out to me when they were ready to give me a date of car pickup. The whole process was smooth, and they picked up the car and delivered it in a day. They were really efficient. Montway answered their phones and I didn't get connected to a customer service call center. It's very personalized service. I would definitely use them again.

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    Response from Montway Auto Transport

    Thank you for the comments, Francesca. Every car is a unique experience so we treat it with that in mind. And work hard to deliver a professional and personalized experience to meet your needs. We are here to help any time.

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    PriceStaffRates

    Reviewed Oct. 19, 2021

    Look for a company that is reliable. People said Montway delivered on time, they communicated well, and prices weren't too expensive. That's what I looked for, and I had an awesome experience. Everything was great. It was very smooth, easy to do, and the driver was friendly and on time. I’d give it 10 out of 10.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Fantastic! This is exactly what we strive to deliver every time. To do that, we employ and train the most professional team we can and use thorough vetting processes. We appreciate the review, Jonathan. If we can help again in the future please let us know.

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    PriceTransparency

    Reviewed Oct. 19, 2021

    Montway is reputable and they were. It took them six to seven days to transport my car and that worked out fine. The guy kept in touch with me the entire time so I was happy that he updated me. That was reassuring. The car was intact when it got here. I knew the cost and nothing changed so that was a great experience. Everything went well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Angela. Communication is essential to professional service. With a dedicated and knowledgeable team, combined with a thorough vetting process, we work hard to deliver every day. Have a wonderful day and we look forward to future moves.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2021

    Montway was the best. The young man who serviced my account was amazing. When we finally got the car and loaded on and into Arizona, they were so gracious. We had a little bit of an issue with one of the drivers not wanting to do the pickup because he felt it was too dangerous but Montway found somebody who did it. My friend on the other end said they were super nice. It worked out really well.

    The communication between them and me was amazing. They were on top of it the whole time and I'm really pleased. I shipped a 30-year-old car and it's not that it's got this tremendous value, but it's been in my family for a long time. I have kind of attached to it. They treated it with a lot of respect. The driver was a darling and I really enjoyed working with him. He said, "When I put it up on the hoist and I went to take it down, I noticed there's a little oil leaking. So before you start driving this car all around town, take it to a mechanic and get it checked.” He's not a mechanic, but he knew and he was looking out for me. I appreciated that.

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    Response from Montway Auto Transport

    Thank you for the comments, Shelley. At Montway, we believe every car has a story to tell. And with that, every car requires individual care and understanding to truly service well. This makes our vetting process even more important and it's why we have such a high standard. We're happy we could see that reflected here. We're sure the driver will be delighted to hear your feedback. Thank you for choosing Montway.

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    Price

    Reviewed Oct. 19, 2021

    Everything worked really smoothly with Montway. They moved two classic cars for me at a distance of 2,500 miles. In the end, I paid the exact amount I was quoted. Montway went over and above and I'd recommend them every time.

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    Response from Montway Auto Transport

    Happy we could help move your classics safe and sound, Ken. It's important to us that we provide professional and transparent services for our customers. We're happy to help any time and we look forward to future moves.

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    Customer ServiceCoveragePunctuality & SpeedStaffRates

    Reviewed Oct. 19, 2021

    Montway's customer service was very good. The driver at the pickup site introduced himself, gave us an idea on how he would put the vehicle on the carrier and how many days it would take to get across-country. He called an hour before arrival and asked where an appropriate place was. We gave him an address. He showed up. At the pickup site, he took pictures of all sides of the car. And that, I could understand. He then suggested that I take a look upon arrival. I did. No damage. He brought the car down and that was it. It was a very clean, quick operation. We were interested in the insurance aspect of it if something was to happen while in transit. And we got that resolved. I talked to a personal insurance carrier on the vehicle. That worked out well. But everything else was as smooth as it could be. It was very brief and to the point. It was very cordial and things got done nicely.

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    Response from Montway Auto Transport

    Thank you for the comments, Gary. At Montway we work hard to make the auto transport process as easy and seamless as possible. We're happy to see that reflected in your comments. We definitely agree on the inspection. It's important that everything is thoroughly documented and that pictures on all sides are taken. Glad we could help with your move and if we can help again in the future just let us know!

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    Customer ServicePriceStaff

    Reviewed Oct. 18, 2021

    I needed to have an older vehicle transported from South Carolina to Tennessee and utilized Montway's service for that. I used them before. I had two vintage cars transported by them. I had another one done about four years ago and it was successful. Customer service was great. They were always in contact with me and made sure that I knew when the driver was coming because sometimes the time can change. On the last one, there were a couple of windows open. They were very good at consulting me and knowing which one was the most convenient. The drivers were awesome too. When I had my classic cars transported twice, the drivers were very careful and treated them like they were their own. The cost for the service was right where I expected it to be. It was perfect. I'll use Montway again if I need it.

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    Response from Montway Auto Transport

    Thank you for the review, Charles. Classic and older cars can present a lot of logistical challenges. So it's important we demonstrate the communication and transparency we're known for. We're happy we could help with your shipping the past few years and provide seamless service. We look forward to the next move.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 18, 2021

    Montway was good and I was very happy with them. They called and texted me. The drivers showed up and picked up the car on time. Everything was prompt.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to hear that the drivers did an excellent job. We look forward to future moves.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2021

    The move took three days and the communication with the driver was good. It was what was needed. I'd recommend Montway. They were very professional and they did a great job.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We appreciate your feedback and are here to help any time.

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    Reviewed Oct. 17, 2021

    Everything was efficient with Montway and things went off exactly how they should have. The service to transport my daughter's car back from California was great.

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    Response from Montway Auto Transport

    We're happy we could help bring back your daughter's car from CA. Thanks for choosing Montway, Diane.

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    StaffFollow-Through

    Reviewed Oct. 17, 2021

    My car was transported was from Illinois to Texas. A guy picked it up on Sunday but didn't start the commute until that Monday. The car was here Wednesday and it was delivered intact. Everything was amazing and I'm completely satisfied. Montway was superb and did what they said they were going to do. They were professional and friendly. They answered all of my questions and they kept me informed. The company that transported my vehicle was of the same caliber. Montway had stated prior that they only deal with reputable companies. I would recommend Montway and I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Exactly true! At Montway, we believe in providing the most professional service we can. To do that, we vet every company we work with to ensure they meet our robust standards. For many, their car is essential to their day-to-day life. So we want to make sure there is nothing for them to worry about when it's time to transport it. We appreciate the recommendation and we look forward to future moves.

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    Customer ServiceTransparencyCommunication

    Reviewed Oct. 17, 2021

    There was a little lack of communication during the transport and I had to reach out to get updates. But other than that, it was all good. Overall, Montway was good to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Miranda, thank you for sharing your experience. I'm happy to hear that overall you had a great experience. But, I am sorry to hear that there was a lack of communication with your move. Communication is essential to our business. I'd like to learn more and your situation and make things right. I've sent you an email requesting additional information. Please reply at your earliest convenience. Thank you. -Rick

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    Staff

    Reviewed Oct. 16, 2021

    I was considering Matson or Horizon, but they would only ship to Long Beach. Montway shipped all the way straight to Pennsylvania so I chose them over the other companies. My experience was good for the most part. The only thing was I got a text message saying that my car arrived in Honolulu. That made me question what was going on. The car was supposed to be shipped from Honolulu to Pennsylvania. The whole process took about a month and the driver contacted me once they were in Washington DC. On the whole, the car was in the same condition that I sent it off.

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    Response from Montway Auto Transport

    Thank you for the great review, Madison. We'll have to speak with the ocean shipper about the miscommunication with the Honolulu updates. But, we're happy this was quickly addressed and your car was delivered safe and sound. We're happy to help any time and we appreciate your feedback.

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    Customer ServiceStaffBilling

    Reviewed Oct. 16, 2021

    I got a call when they were going to pick up my car. We agreed to where the car was going to get picked up because they had a truck with two trailers and it couldn't do a turnaround on my street. But there was an adjacent street that was circular so, it was easy for them to come in and out. They were very thorough in terms of checking out the car for any damage and discussed anything that they found on the car, and that was certainly fine. It was all very correct. They were also very responsive to my questions as to how long it was going to take, and that they were going to contact, and the form of payment. And everything was clear. And they actually got the car out a day earlier than I had originally anticipated. That was excellent as well.

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    Response from Montway Auto Transport

    Thank you for the review, Michael. Not everyone ships a car every day, so our team does its very best to make shipping your car as seamless and easy as possible. We're more than happy to answer any questions you may have to ensure a great experience. We're happy to hear everything went great and we look forward to future moves.

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    Customer ServiceRatesTransparency

    Reviewed Oct. 16, 2021

    I compared rates of auto companies and Montway was good. I called them and they communicated with me through my Gmail to my mail. There was transparent communication. A person came and picked up the car. The transport took five days and I received my car on time.

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    Response from Montway Auto Transport

    Not everyone ships a car every day. We believe communication is essential to providing the best service possible. We're happy to hear our team could make it easy and cost-effective for you, Nanda. Thanks for choosing Montway.

    Verified purchase
    Customer Service

    Reviewed Oct. 15, 2021

    Montway picked my vehicle up on time and dropped it off even faster than they said they would. Communication was great and the whole process was easy. We're gonna use them again when we ship the car back at the end of the school year.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Auto-shipping has a reputation for being a complicated process but we believe it doesn't have to be. We're happy we could deliver seamless and professional service for your needs, Deborah. And we look forward to shipping for you again at the end of the school year.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 15, 2021

    Montway's setup for the transport was easy, quick and straightforward. We met the driver to go over the inspection and handed over the keys. One of the cars got delivered right to the house. But for the other car, they said that the truck couldn't fit so we met the driver off the highway. Other than that, the cars were the same as when they left. The price we paid was also exactly the same as we were quoted.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Elizabeth. Drivers will always do their best to pick up and deliver as close to the locations as possible. We're happy to hear the team could find a suitable location and meet your needs.

    Verified purchase
    PriceRates

    Reviewed Oct. 15, 2021

    Montway gave me a really good price and they did a pretty good job. They're a very reliable company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    What more could you ask for. It's important to us that we deliver professional and transparent pricing for our services. Thanks for choosing Montway and we look forward to assisting you again in the future, Frank.

    Verified purchase
    Staff

    Reviewed Oct. 14, 2021

    The driver was on time and when he picked up and dropped off the vehicle, he was really easy to work with. It was a super smooth experience and I would use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We have high standards for the drivers we work with and we're happy to hear that the driver did a great job. We look forward to assisting you again in the future.

    Verified purchase
    Staff

    Reviewed Oct. 14, 2021

    Communicating with the driver was good. The move took two and a half days and the entire process was fine. They did a good job and I recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We appreciate the recommendation and are happy to help any time, Ralph.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRatesTransparencyCommunication

    Reviewed Oct. 14, 2021

    Montway Auto Transport was very helpful door-to-door delivery. I have been using them since the last four years. I moved from Massachusetts to Minnesota, and Michigan to California, and I used them because they are very helpful. They follow up whenever they assigned the driver and the driver showed up. The driver was very helpful as well. He kept me updated whenever he's around the area. This time there was a little bit delay. He said, "Oh, I'll come today evening." But he said, "Oh, I'm going to some other place. I'll drop one car." It's expected. They are driving multiple cars. Montway has the best price so far I have seen. And that's why I choose them. Because I'm a student and it makes a big difference - $100, $200 savings. It would be also nice if they give some more discount because I'm a returning customer. Go for it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Jyot. We definitely understand your position as a student. And we can proudly say we work hard to provide you with the fairest and accurate quote to get your car shipped. Utilizing the latest technology and data, backed by years of experience. Communication and service are everything to us so we're also happy to hear that the driver was able to deliver those expectations.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 13, 2021

    I had a few companies that were $200 to $300 less, but I was willing to go with Montway because it seemed like everyone said that they didn't change the prices on people. Or hold vehicles hostage. I got an email explaining that the driver had been dispatched, and I got a text that day from the driver. I got a text three days before the earliest date, letting me know the tentative date. And I got a text the day before. We also had a phone call the night before and the day of as the driver was coming up to pick up. He called in the morning when he was on the way, said, “I'll be there in this many minutes.” He showed up. We walked around the car and inspected it. And he had me sign the forms and loaded up on the flatbed and he was gone. It was done in five to 10 minutes. The transportation was supposed to take anywhere from 7 to 10 days. The driver made the trip, from California to North Carolina, in four days. So it was ahead of time, which is great.

    The vehicle was in the same condition that it left, so it was in great condition. The driver was responsible and extremely professional. And I appreciated that. It seemed like someone who had been doing the job for a while and was really comfortable with it. It put me at ease. I work for a company where I will probably travel again and move again in the future, and I would definitely use Montway. And I've recommended it to other people because it was a good experience. They delivered and had communicative drivers.

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    Response from Montway Auto Transport

    It was our pleasure to help with your needs, Yari. We know there are a lot of options out there. We work hard to provide transparent communication and services. As well as only working with the most professional and vetted carriers. We're happy to hear that the driver did an amazing job. We look forward to assisting you again in the future.

    Verified purchase
    Staff

    Reviewed Oct. 13, 2021

    The pickup and delivery went very well and better than I could have imagined. The driver picked up the vehicle from my yard in Florida and he was very personable. He drove it all the way to Oregon and I felt so safe that the car was going to get there fine. Then someone drove it from the shop to my house. Everybody was very friendly and they answered my questions. I felt the biggest stress of my move was figuring out how to get my car across the country and it was the personal connection that really alleviated my worries.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Deborah. Every car is unique and has a story to tell. With that in mind, we work hard to provide a professional support team and carefully vetted carrier network to service your needs. We're happy to hear that reflected in your move. Thanks again and we look forward to assisting you again in the future.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 13, 2021

    Working with customer service was positive and pick up and delivery was straightforward. When the drivers delivered the car, they messed and we met. The cost was reasonable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Walter. We're happy we could deliver professional car shipping services for your needs. We're proud to work with the largest properly insured and vetted carriers in the industry. If we can help again in the future just let us know!

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 12, 2021

    Montway Auto Transport offered the cheapest price. The rep was very informative and knowledgeable, responsible, and very good. The car made it on time. I sent it from Honolulu, Hawaii to Buffalo, New York and it took four weeks.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the praise, Sangwoo. At Montway, we believe in providing the most professional service we can. A knowledgeable and professional staff is a big part of that. So we're happy to hear the rep did a great job. Our team is here to help any time and we look forward to future moves.

    Verified purchase
    Staff

    Reviewed Oct. 12, 2021

    Signing up and communicating with the driver went smoothly. Many websites require you to create an account, and then you'd have a centralized dashboard where you would do stuff. Montway didn't have that which was a little weird but it wasn't an issue. Overall, I was quite satisfied.

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    Response from Montway Auto Transport

    Thank you for the review, Benjamin. As a professional auto transport company, our job is to make your life easier. So we only ask for the necessary information and take care of the rest. If we can help again just let us know!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Oct. 12, 2021

    When I called Montway to book the service, the man I spoke with was great, answered my questions, and got me all set up the same day. That part of the process was smooth but I had some frustrations later on. They said most vehicles get picked up within a five-day window. I asked what happens if they don't get picked up in that window and the person I spoke with on the phone was absolutely adamant that all vehicles will be picked up within a five-day window. I took them on their word with that. But my vehicle was not picked up before I got on my plane to move. I called customer service many times and they kept assuring me that it was gonna get picked up but it took quite a while for my vehicle to get picked up. Everyone was nice but they didn't deliver on their promises to me. If they had been more explicit up front, I would have made different decisions about dates and things.

    The truck driver who picked up the vehicle was great. He called me directly to let me know when he would be there. I had to rely on a friend to do the key handover but that process went smoothly. Then, the truck driver was really great about communicating with me exactly where the vehicle was and when to expect it at the pick-up location.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Natalie, thank you for taking the time to share your experience. Customer feedback is imperative to helping us continue to improve our services. In auto logistics, truck drivers often have multiple pickups and deliveries along their route. They work in unpredictable weather, road conditions, and various other issues beyond their control. This creates very complex logistical situations that make it difficult to provide precise times. This is why we provide an estimate in all of our documentation. With that said, communication is everything to providing outstanding services. After hearing your experience, I will be reaching out to the rep for retraining.

    Thank you again for your review. I have attempted to reach out to you to discuss the situation further. Please feel free to reach out to me. As I would love the opportunity to make things right. -Rick

    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesTransparencyFollow-Through

    Reviewed Oct. 11, 2021

    Montway Auto Transport responded quickly when we called. We talked to a person who had a local number in Chicago, said he would put it together. He gave us somewhere in the middle of the price. There was some guy higher, and there were two guys lower. But this guy seemed like he had it together. We figured we would give Montway a run.

    We paid up front the way it was. The rep told us whatever it was and we paid with a credit card, in full, in advance. So there was no, "We'll let you know." And we got a processing number. Montway sent me a lot of emails within five minutes that said, "Thanks for using Montway Transport. Your confirmation number is so and so. 1987 Harley Davidson picked up over here” and all the details. They arrived. They didn't, "Oh, man, they're going to the wrong city." And I got half a dozen updates. They're big on the emails. The schedule, the "Thank you for using us", there were several confirmation emails overall before they picked the bike up. Then they let us know that, "Your bike's been picked up and it's en route."

    The rep told me that the driver would go in a week to pick the bike up. Mom had it in her garage so we had to be on her schedule. And they wanted to be able to get it out of the garage and get it out to a pallet so they could get it into the truck. It had to be rollable or runnable. So we paid for a new battery. Once we arranged it, within a week of us calling, they made arrangements and called my mom and said, "We'll be there on Tuesday at 10 o'clock. Be ready." They came and did the pick-up. It took six or seven days to get across country, which was typical freight. The bike was delivered in a truck. It was tied down and wrapped on the pallet. The driver took it out and got it on the driveway. Montway did what they said they would do. The bike wasn't damaged.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the amazing review, David. Communication is essential to professional service. Motorcycles require a more specialized approach to transport safely. So we only work with proven and highly vetted motorcycle carriers to ensure the best service possible. We're happy we could deliver great service for your needs. If we can help again in the future please let us know.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Oct. 11, 2021

    I got a hold of a person on the phone that was a live person and was able to answer all my questions. She gave me peace of mind that they would take good care of us. Also, I looked at Better Business Bureau ratings and saw that Montway was quite high-rated. I placed my order and very quickly, I got a communication from them via email and text message confirming my order. There were clear instructions on both ports and so there were no surprises when we got to the drop off in terms of how the car had to be prepared.

    They gave a window as to how long it was going to take to transport the vehicle and they were right within that window. It was really flawless and I was really pleased with how quickly I was communicated to. There was nothing that was misrepresented. It's a very valuable thing that I was giving them to transport and it's an investment to pay for as well so I wanted to be super comfortable with who we were gonna use and I was.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Julie. Auto transport can be a complex service, so communication and transparency are everything. So we try and provide as much as we can up front to prepare customers for what to expect. We're happy to hear our team was able to deliver professional service for your needs. If we can help again just let us know!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 11, 2021

    The move took a week but it was perfect. I told them that it had to be there between these three days, and it landed perfectly right in the middle of it. So it was great. The communication with the driver was really good. The quote did not change. I'll probably end up using Montway again in December.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Kenneth. Drivers do their best to deliver on-time service despite the many unpredictable factors out there. We'll happy to hear the driver did great and we know they'll be happy as well. We look forward to helping again in December.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparencyFollow-Through

    Reviewed Oct. 10, 2021

    Montway Auto Transport was professional and prompt. They did everything they needed to do. The driver updated us and followed through on every single thing he said he would. I was able to reach him on a couple times where I missed his call. And he was very responsive via text or phone. He was upstanding, clear, punctual and professional. Montway should keep doing what they do because it's far better than what I've come across multiple times. They made me change and gave me hope. And I would recommend them to anyone because it was a very simple process. I was very impressed.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the amazing recommendation, Robert. We work hard to work with the most professional and qualified motor carriers in the country. We're sure the driver will be excited to hear they did an amazing job. If we can help again just let us know!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedTransparencyCommunication

    Reviewed Oct. 10, 2021

    It's challenging when you're hiring through Montway. As a consumer, Montway is who you do business with but then you have these independent contractors. It seemed like a little bit of poor communication. The pick-up of our first vehicle was stressful. We didn't get a lot of updates about what to expect and it was a little nerve-racking. I called one morning for an update because we were moving and the car needed to be picked up while we were there to give the car but we were told there was no update. But a few hours later, at noon, I got a text, then an email, and then a call that said they would be arriving at 2:00. It was frustrating that we didn't have enough of a heads-up. It didn't leave us much time to make sure that everything we wanted to have in the car was in there.

    The person who picked up the car was super nice and we got it very quickly. We landed in Colorado on a Sunday and we were able to pick it up on Monday. We had transportation right away. Then, a couple of weeks later, we moved another vehicle and that was picked up from a friend's house. She didn't have any complaints. It sounded like it was all pretty easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Mary. I'm sorry to hear you had a challenging time with the pickup. We understand that auto shipping can be a complicated process. Our goal is to provide the most seamless and easy experience possible.

    I'd definitely like to learn more about your experience and see if there is any way I can provide further help. It would be appreciated if you could send me an email to feedback@montway.com with your order information. Looking forward to speaking with you. -Rick

    Verified purchase
    StaffTimeliness

    Reviewed Oct. 10, 2021

    Montway was communicative and they walked me through the process. I did Phoenix to Montgomery and I had a timeframe because I had a flight. I was taking my daughter to school and we were landing and so I needed the car to be there on the same timeframe. It worked out really well. The driver and I were texting back and forth. He had an initial request and I wasn't going to land until the next day. So, he was able to work things out on his end.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Marc. Not everyone ships a car every day, so we're here to help every step of the way. We're happy we could help with your shipping needs and look forward to future moves.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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