Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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Reviewed Oct. 30, 2021
We dropped the car off with the carrier in California and they were extremely expeditious. However, they came here quicker than anticipated, which created some issues, and we had to get a friend at the very last minute to meet them to pick the car up. With Montway though, I had no issues. There was a bit of confusion when I had everything set up ‘cause I already booked the transport and they were still sending me emails asking me to book it. Outside of that, it was seamless. I was a little worried but they did amazing. My car came as it was delivered and the price didn't change. It was good and I would do it again. I would recommend them as well.
Thank you for the recommendation, Avonna. I apologize for some of the unexpected issues but am happy to hear that the overall transport was seamless. We always work to deliver the best service we can and your feedback makes that possible. Have a great day and we look forward to the next move. -Rick
Reviewed Oct. 30, 2021
The car was transported but whatever position it was in, there’s been a lot of chipped paint on the vehicle. And it literally costs about $4,000 to paint a vehicle today, so it’s costing me more. Unfortunately, those prices have gone up due to COVID and I'm stuck paying the bill. Make sure your vehicle is covered.
Hello Jorje, I'm sorry to hear about the inconvenience. I looked into this issue as I wanted to see if there was a way I could help. Unfortunately, we were never informed of any issues at the time of delivery. Nor were these issues noted on the Bill of Lading (BOL) that was signed by you. The BOL is critical to vehicle transport. We advise all customers to familiarize themselves with this document before shipping their vehicle. Please see https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/ for details.
As of the time of this review, it has been well over a month since the vehicle was delivered. And from reviewing the pickup BOL, the vehicle had many pre-existing damages all over the vehicle. Including a broken driver's side window. All documented and signed at pickup. And signed again to confirm the condition at the time of delivery. Due to this gap and documented BOL, it would be difficult to attribute this damage to the transport itself.
Despite this, we reached out to see if we could help. And asked that you provide photos and documents to show these issues. We are still awaiting this as of my reply. We ask that you please email our team at your earliest convenience. Thank you. -Rick
Reviewed Oct. 30, 2021
Montway was efficient. Gentlemen that were driving, and I gave them the car. They came to pick up the car when they said they would and delivered it in three days, which I didn't expect it to be that fast. So it worked out better than I thought. At the other end, my daughter signed for it and everything worked out.
Happy we could deliver excellent service for your needs, Michael. It's important to us that we provide professional and efficient service. I'll be sure to let the team know they did great. If we can help again in the future just let us know! -Rick
Reviewed Oct. 30, 2021
I liked Montway and the customer service. I liked the entire interaction with them. The initial quote was quite a bit higher than the other company that I checked. But I was worried with the other company that I was getting a cut rate and I wasn't gonna get the service. So I went with Montway. It ended up being about $200 higher. But Montway let me put in some stuff into the car, and they didn't charge me extra for any excess weight. So the quote was good and the end bill was the same.
The customer service during the transport was okay. The driver called me and he said, "Okay. I'll be there today. I'll be there within the next two hours." But the poor guy had a lot of problems, and he delivered the car to me at 11:00 at night. I said, "Why don't you just come and deliver it to me like 5:00 or 6:00 a.m. the next day?" He goes, "No. I have to go out of the area," and I understand he was under a lot of pressure to make his time and money. So I said it was okay.
He wanted to drop it off in the shopping center and I said no. I was at a hotel and I sent him a video of the space where he could offload my car. So the communication was great. He worked really, really hard. He was a really good, friendly guy. He kept in touch with me the whole day. He apologized, and he said he had so much trouble with delivering the car. But the delivery was flawless. He really looked over the car. My stuff wasn't touched. I had a good experience, although it was really late.
Thank you for the review, Ellen. We do our best to provide the most competitive and fair price that will get your car moved. I'm happy to hear we could deliver excellent service for your needs. If we can help again in the future just let us know. Have a great day! -Rick
Reviewed Oct. 29, 2021
Montway's price was the best. The only problem I had was little communication if the driver was coming and the window. He said, “I should be there at 6:00," but it wound up being 9:00. There was no call, so we didn't know if he was coming. But after that, we got it right and it was good.
Thank you for the feedback, Anthony. Drivers do their best to provide on-time service despite the many factors outside their control. We're happy to hear it worked out and we'll be sure to follow up with the driver about their communication procedures. Thank you again and we look forward to assisting you in your next move.
Reviewed Oct. 29, 2021
I used Montway before and I was satisfied with that service, so I called it again. The rep was very upfront. And the contract was made easy. Montway is a reliable business. I feel comfortable and confident that I'm going to be treated fair and honestly.
Thank you for the review, Moises. Auto transport can be a complex logistical process. Our job is to make it as easy as can be, but it's important we're upfront with what to expect. We're happy we could provide that professional service and we look forward to future moves. -Rick
Reviewed Oct. 29, 2021
Everything worked very quickly and smoothly. I would like the quote to be lower, but it was fine. It was accurate. However, it turned out Montway was a broker for other people. So I didn't do that much with Montway directly. But I didn't end up paying more money to the people transporting the car. So, there were no surprises.
Hey Alex, thank you for sharing your feedback. If anything this is exactly what we want to hear. As a broker, we are here to make sure your shipment is handled by a licensed and qualified carrier. We take care of all the busy work of scheduling, vetting, and routing a carrier to transport your car. This way you only need to worry about the actual pickup and dropoff itself.
Sometimes our services may be too subtle. I've reached out for more info as we always want to deliver the best service we can. Please reply back at your earliest convenience. Thank you. -Rick
Reviewed Oct. 29, 2021
Communication with the driver through texts and calls was pretty good. Setting up the move with the rep was straightforward.
Thank you for the review, Chase. It's important to us that we deliver straightforward and seamless service for our customers. I'm glad we could provide that for your needs. If we can help again just let us know. -Rick
Reviewed Oct. 29, 2021
The service and communication were awesome. I'll recommend Montway and tell friends that it’s a good service.
Thanks for the recommendation, Anteneh. We help move thousands of vehicles every day and we're happy we could deliver that professional service for you. If we can help again just let us know! -Rick
Reviewed Oct. 29, 2021
I talked to somebody and he told me that Montway could pick up the car in Texas but I said I wasn't quite available yet because I didn't have the title transferred. But Montway was patient with me. Then I talked to somebody and got the quote and things went fine. The final price was exactly what they said it would be. The delivery guys came right to the house and unloaded the car across the street. I was very pleased with it. They were cordial and everything was fine.
Thanks for the review, Allen. I'm happy to hear our team did an excellent job with your transport. We're here any time and I look forward to the next one. -Rick
Reviewed Oct. 28, 2021
Once I spoke with the company, I had a driver in the area that was heading to Washington and he was able to get the car there in a couple of days. The driver was from Spokane and he said if my son could get a ride over to Spokane to pick the car up, then he would take $100 off. My son had one of his roommates drive him over and picked the car up. If not, it would have been an extra day. They were going to have to put the car on a smaller one and bring it over. This is the first time I've used a company to do a transport and it was perfect. The quote was completely accurate and the cost was about where it should be when it comes to doing something like that. It was definitely reasonable for the service. I’ll be using Montway when my son graduates to bring the car back too.
Thank you for the review, Christopher. I'm happy to hear that the carrier was able to deliver great service. Auto logistics involves a lot of moving parts, so depending on locations it's pretty standard for the vehicle to be moved to a smaller truck. It's the optimal solution for delivering in a timely and safe manner. But, as is the case here, if you're willing to make the trip, other options exist as well. We're always here to provide professional service for your needs. We wish your son the best during their time at school and we look forward to helping in the future. -Rick
Reviewed Oct. 28, 2021
I went with Montway because I liked the driver. He was very personable and flexible. He was everything you'd want and I felt comfortable allowing him to have my car. The final pricing was exactly as Montway said it would be.
Thank you for sharing your experience, Arlene. It's important to us that we work with the best drivers in the industry. We employ sophisticated vetting processes to make that a reality and we're happy to see that reflected with your shipment. We look forward to assisting you again in the future.
Reviewed Oct. 28, 2021
I had a car transported from North Carolina to California, and it took seven days. I didn't have communication with the driver but my son who was on the receiving end did, and it was satisfactory. All in all, Montway is easy to deal with.
Thanks for the review, Robert. Happy to deliver professional service for your needs and we look forward to the next move. Have a great day! -Rick
Reviewed Oct. 28, 2021
The final price was accurate and they delivered the car really quick. When they were delivering the car, they texted me in advance and we talked about a meet-up spot. It was right next to a parking lot by a market across the street from my apartment building. So it was very convenient. Montway was great. I would definitely use them again.
Thanks for sharing your experience, Chastidy. I'm happy to hear our team could deliver great service for your needs. We're here any time you're looking to ship a car safe and sound. -Rick
Reviewed Oct. 28, 2021
It was good service overall. They had a good response time. The driver was prompt, had good mannerism, and did a good job overall. The time he told me he would get there, he got there. The same thing with the delivery time. Also, the price was the same one Montway quoted from the beginning. I appreciated that.
Thanks for the review, Eldwood! It's standard for us to vet every carrier for professionalism and qualifications. I'm happy to hear that the driver could represent that so well. I'll be sure to pass on your kind words. If we can help again in the future just let us know. -Rick
Reviewed Oct. 28, 2021
I only got two prices. I would shop around a little bit more. Perhaps I could have done better. But everything turned out all right. The gentleman who took the car was easy to deal with.
Thank you for sharing your feedback, Carmel. Montway is committed to providing a fair and accurate quote for all our customers. We are transparent with the factors that affect our pricing and post online at https://www.montway.com/how-much-does-it-cost-ship-car. While we may not always be the cheapest, know that we only work with the most qualified and properly licensed carriers in the country. And provide expanded support to help with your needs. We're happy to hear the experience was great. If we can help again in the future just let us know!
Reviewed Oct. 27, 2021
Montway's contractor notified me 30 minutes prior to them showing up. Once they showed up, the driver asked me to back the truck into the street. He examined the truck, loaded it on the truck and off it went. They picked it up on a Tuesday and delivered it Saturday. So it took five days. It was seamless. The car was just super dirty. But that is part of the nature of going through different weather and 2,000 miles away.
Thanks for the review, Andrew. We're happy to hear the driver did a great job with your shipment. If we can help again in the future just let us know!
Reviewed Oct. 27, 2021
My case was a bit difficult. I shipped a vehicle and some wheels along with it. I tried other companies but most of them said, "Oh, I don't know how much we're gonna cost you the wheels. I'll come back to you." But as soon as I told Montway, "I have four wheels that's going to come with the car. It's not going to be in. It's going to be separate. How much are you going to charge me?", they said, "Okay. 50 bucks per wheel. So that's going to be $200." Which is good. If I'm gonna go with someone, I want some concrete estimates.
The driver was the best part. I texted him, he responded back. I called him, he answered. He wasn't able to answer my calls, he called me back. He gave me updates like, "Okay. I'm going to be late. And I'm supposed to be there by this time. I don't think I'm going to be able to make it." I know exactly where my car is at that time when he has it. And every time I wanted some details on where the location is, he responded back to me. The car came in clean. It was transported so dust is dust. The driver even insisted on cleaning it, but I said he didn't need to.
Thanks for the review, Ace. Auto logistics can be a complicated process, but we ship thousands of vehicles every single day. So it's important we're transparent with what we can do and what it will take to do it. We're happy to help any time and we look forward to future moves. -Rick
Reviewed Oct. 27, 2021
Montway is the company that transferred my car and I was happy with the service. They dropped off my car from California to Florida. It was good because they gave me, every day, an update. The driver was calling me, trying to make it happen at the time that I was able to receive him. Overall, my experience with Montway was positive and I would recommend that, especially now that there are many companies that not meeting expectations. In this case, it went beyond. I was surprised that I didn't have any problem, and everything was very smooth.
Happy to hear we could meet your shipping needs, Sabrina. We strive to deliver the best service possible. If we can help again in the future just let us know!
Reviewed Oct. 27, 2021
I had a pretty good experience. It was easy and fast. The driver got the vehicle out the trailer really quick and easy. He was nice too.
Thanks for choosing Montway, Adam. We're happy to hear that the driver did a great job. If we can help again in the future just let us know!
Reviewed Oct. 27, 2021
I received emails asking me if I wanted to continue with my quote with Montway, and when I was ready, I called them and talked with a guy who was nice. He answered my questions very clearly, and I didn't have to worry about what was gonna happen. I told him I wasn't quite ready to set everything up yet, and then when I was able to, I called him back directly. We got everything set up, and it was great.
I was there when the car was picked up and when it was delivered, and I was able to stay in communication with the driver. We met him to drop off the cars at a grocery store then when he came out here, it was a shopping center. It was really easy to get them and find them. In three years, I'll be moving back to Washington, and we'll use Montway again.
Thank you for the review, Amber! I'm happy to hear our team could help with your move. We're always here to provide professional service and we look forward to the next move.
Reviewed Oct. 26, 2021
Montway saved me. I had a place lined up that totally fell through and left my car sitting in Wisconsin. When I called Montway, they set up a date. They were there then they delivered on the day they said, and we had communication throughout. The cost was very competitive as well. They were $50 less than the first company I had contracted with, and I was very surprised. Overall, people need to be sure that they have a company that they can communicate with. If they can't get ahold of them, there's a reason and they're not going to be able to get ahold of them when they need to. I felt safe with this company all the way through and they pleased me in every way.
Thank you for the review, Lyn. I definitely agree, communication is everything. Especially for a complex logistical service such as ours. I'm happy to hear our team could deliver the top-rated service we're known for. If we can help again just let us know! -Rick
Reviewed Oct. 26, 2021
All of the process informing me along the way was good. So, I know when the car has to be ready. And the driver is always very nice. I'm confident. If we need another one, we will use the service again.
Thanks for sharing your comments, To. We work hard to deliver the most professional service we can. We'll be sure to share your kind words and if we can help again just let us know. -Rick
Reviewed Oct. 26, 2021
Working with Montway was an enjoyable experience. It was quick and easy. I called, and they came, picked up the car and delivered in a timely manner. As soon as the car was delivered, I was called and where I had it delivered was able to go out and sign for it and everything was fine.
Thanks for the review, Ashley. I'm happy to hear our team could help with your car shipping needs. We pride ourselves on delivering the best service possible. We look forward to assisting you again in the future. -Rick
Reviewed Oct. 26, 2021
Working with Montway was great. They provided fast service and good communication. Their guy was good too.
Thanks for choosing Montway for professional car shipping services. Have a wonderful day, CJ!
Reviewed Oct. 26, 2021
I liked Montway's price and their reviews. The reps called and told me when the car would come and it came when they said. I was very happy.
Thank you for the review, Michelle. We work hard to deliver top-rated service for our customers. I'm happy to hear our team did great and we look forward to future moves.
Reviewed Oct. 25, 2021
We were moving from the East Coast to the Bay Area. Initially, we were going to be in Berkeley, and then decided on Alameda. We needed a car here, so I thought, “All right, I got to transport my car out here.” I called Montway and said, “I need to move quickly.” They were able to say, “Oh, yeah, we can come and get your car in a day or two, and be able to take it when you need it.” It took three days before they planned to get here and they gave a heads up when they were going to be here via text, which I like. It’s much better than calls. The driver, along the way, texted too. It was really easy and a great process, and my car was delivered in time and came perfect. I wish they would have moved our furniture too. Overall, Montway was fabulous. They were very good at communicating back.
Thanks for the review, Amy! Communication is essential to auto shipping so I'm happy to hear the team did a great job. We're always here to help and look forward to future moves.
Reviewed Oct. 25, 2021
The transport was from Pompano Beach, Florida to Elon, North Carolina. It was a good experience. The driver was awesome.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time, William.
Reviewed Oct. 25, 2021
Montway picked up and dropped off when they said they were going to, and the vehicle was fine. The car was delivered to Los Angeles. Just getting around Los Angeles is difficult for anybody and we were going back and forth with one another on the phone, trying to find a meeting place where the truck would fit. I could always get them, so communication was good.
Thank you for the recommendation, Brian. We work hard to deliver the most professional services that we can. We're happy to hear that we did great with your move. We look forward to assisting you again in the future.
Reviewed Oct. 25, 2021
Montway picked up the car right away. I was quoted a price for an open trailer and it ended up being a closed trailer, so that was very nice. It kept my car nice and clean and I got a great deal. I'm very happy. Also, communication was excellent. I talked to the driver four times and he was right on time.
Thanks for the review, William. I'm happy to hear the team was able to do a great job with your move. We will always strive for the best service possible. If we can help again just let us know!
Reviewed Oct. 25, 2021
My husband's assistant did the research and looked at the different reviews about on-time performance. Everybody said that Montway was highly rated so we went with them and had the transport scheduled. There was going to be a window of two or three days for our timeframe from when we signed the contract. We said we wanted to be on the first but we got pushed back by a couple of extra days. The driver was really nice. The only issue was he was supposed to come earlier in the day to pick up the car. But he had put his truck into maintenance that day and it took longer than he anticipated. He didn't get there until 10 o'clock at night. But he did deliver the car on time. He did say when he was going to be there and he was there to drop it off to my son up in Flagstaff. The car was fine.
There was a difference in the final price we paid compared to what we were quoted and ended up being more money than I anticipated. But it could have been a misinterpretation by my husband's assistant. She was interpreting that it was going to be going from Flagstaff to our home in California. But it was actually the opposite. Overall, we're going to use Montway again.
Thank you for the comments, Carolyn. We're happy to hear that the driver did a great job with your move. If we can help again in the future please let us know. Have a wonderful day.
Reviewed Oct. 25, 2021
Montway did a great job. It was nice and easy working with them. I was able to book quickly online. The driver was on time and communicated both at the pick-up and the drop-off. He communicated clearly, which was nice.
Thanks for the comments, Crystal. Communication is essential to professional service. I'm happy to hear the team did a great job and will be sure to share your kind words. Have a great day and we look forward to future moves. -Rick
Reviewed Oct. 24, 2021
Montway responded quicker to my questions, and they were a little bit cheaper. Their representatives were very responsive all the time. The quote and the final pricing were very accurate. I would message the driver and they would call me if we needed more information. I talked with the driver to figure out exactly where we wanted the car delivered because the truck wouldn't be able to go directly into the neighborhood. It was pretty good communication. Everything went pretty smoothly. It was like the earliest estimated day that it arrived. I liked that. It was dirty on the outside but there were no damages. The people that came to pick up the car were also very helpful. They helped explain everything very well.
Thank you for the comments, Alex. Auto transport can be a complicated process and that is why communication is so important. We're very hard to hear the team could deliver and we'll be sure to share your feedback with them. We look forward to future moves.
Reviewed Oct. 24, 2021
The driver was the best and I was very happy with the time it took to transport my car. I was also happy with every part of the service. It was good.
Fantastic! Thank you for the review, Anne. We're happy to hear the driver did a great job. If we can help again in the future just let us know.
Reviewed Oct. 24, 2021
The quote that I got from Montway was the same as the final cost that I paid. The transport was from Michigan to California, and the driver texted and called when he was getting close. The whole transport process was fine.
Thanks for choosing Montway for professional car shipping services. We're happy to help and we look forward to the next move. Have a wonderful day, Rachel.
Reviewed Oct. 24, 2021
Montway was great, and everything was good with the driver. The drop off was easy. It was half an hour.
Thanks for choosing Montway for professional auto shipping services. We look forward to assisting again in the future.
Reviewed Oct. 24, 2021
I called Montway and I told them what I wanted. They said that they would get back to me when they found a driver that can do the transport within the days that I was looking for. I was pretty flexible with my days, but I wanted it between a three-week period. They called me back within a couple of days and told me that they could do it on the day that I asked for and that they would call me to narrow down the days. I would know two days or so before they would transport and that was what they did.
The guy came out to pick up the truck. He was very personable and very neat in appearance. I had a closed transport and his trailer was very neat as well. He took pictures and did what he had to do. He got the car down here a lot quicker than I thought he would, so he must know some shortcuts. I was very pleased. When he got here, my daughter accepted the car and he put the car in the garage for me. My daughter said the condition of the car was in good shape. There were no dings or dents as far as she could tell. Overall, it was a worry-free experience.
Thank you for the review, Marion. With the largest network of vetted and insured drivers in the country, we can meet almost any need our customers have. I'm happy to hear the team did a great job with your enclosed shipment. If we can again in the future please let us know. -Rick
Reviewed Oct. 24, 2021
I used Montway to transport a car from Texas to Green Bay. I think I paid way more than I should. I would've got it cheaper, but the car came with no damages.
Thank you for the feedback, Arlo. There are many factors that determine the cost to ship a vehicle and we detail this on our website at https://www.montway.com/how-much-does-it-cost-ship-car. We're happy we could help with your move and we hope you consider us for future shipping needs.
Reviewed Oct. 23, 2021
It was a great experience with Montway because there was nothing I needed to worry about. They picked up my car and transferred it from East Coast to West Coast. About one week later, I was able to pick up my car.
Thank you for the awesome review, Zedong. It's our job to deliver a worry-free shipping experience. We're happy to hear our team could deliver and we look forward to the next move.
Reviewed Oct. 23, 2021
Montway Auto Transport called me and we set up a date. A few days before the transport time, they got in touch with me and gave me a location to pick up the car.
Thanks for choosing Montway for professional car shipping services. We're happy to deliver excellent service any time and we look forward to future moves.
Reviewed Oct. 23, 2021
The driver was awesome. He came to my place of business and gave me his personal cellphone number in case I had any changes or questions. It was perfect.
Thanks for the praise, Gail! It's important to us that we work with the best drivers out there and your feedback makes that possible. We'll be sure to let the driver know they did great. If we can help in the future just let us know. -Rick
Reviewed Oct. 23, 2021
Customer service was great, especially online. Also, the quote was fair, and it was comparable to two other prices out there. The driver came on Saturday and arrived by Tuesday, which was the exact time that Montway promised. It was a good experience and I liked everything. I liked that it was fair, that it was online and the convenience as well.
Thanks for the review, Shemroy. We're happy to hear that you had an enjoyable experience. If we can help again in the future just let us know!
Reviewed Oct. 23, 2021
Montway gave me the cheapest quote and the shortest time for transporting my vehicle. The person who picked up my car from the driver said that he was really nice and did a really good job. So, it made me feel better about knowing that they were going to get my car where I needed it. The car was a little bit late, but my dispatcher had a flat tire issue so it wasn't really their fault. They just could have a little bit more communication with that. But I enjoyed working with Montway a lot.
Hello Cade, thank you for sharing your experience. At Montway, transparency and communication are everything. This is definitely important when there are delays. While a flat tire is an everyday situation for truck drivers, we believe it's still important to be clear about what is happening. We'll be sure to share this feedback with the carrier to help them improve services.
We've reached out for more information and would love the opportunity to speak with you. Please feel free to reply at your earliest convenience. Thank you. -Rick
Reviewed Oct. 23, 2021
We needed a transport service as we were spending the summer up in Pennsylvania. We had driven two cars up, but my wife wanted us drive together coming back. So, we drove together and had the other car transported by Montway. I chose it because I did a little bit of research on the internet and saw fairly quickly that they had a very good track record like showing up when the transport was scheduled on time. The transport was pretty straightforward. I had a few questions about how it worked, and they explained it to me. We set a time sort of tentatively, probably three or four weeks at least in advance but then as the time got closer, I called to confirm everything’s on schedule, and it was. So, it was all good.
The driver was a real nice guy. He showed up exactly on time. He gave me a heads up shortly before he got there and he got it loaded on. I just stood there and basically watched. I was a little bit concerned that he might arrive before we did and even though we had paid him as he was loading the vehicle up there, I still wanted to be here when he unloaded it, just to say hi to him and watch the car come off the truck. He made that happen. He had another stop he was able to make, picking up a second vehicle. It was optional for him whether he wanted to do that that day or not. But he went out of his way to do that job at the same time he was doing mine, just to arrive after we arrived here in North Carolina. I really appreciated him doing that.
Thank you for the review, Allen. We're happy to hear that the driver did an excellent job with your move. We strive to work with the most professional drivers out there and will be sure to share your feedback. We're happy to help any time and look forward to future moves.
Reviewed Oct. 22, 2021
I had a good experience with the reps. I had some questions at first when I was getting pricing and then they followed up. They had the best pricing for me. With the original quote, the final price was plus or minus $50. Montway asked if I wanted the drivers to drop the vehicle off or if I would go pick it up from their office. I picked it up and it was the same as when I gave it to them.
Thank you for the review, Carlos! I'm happy to hear our team was able to deliver professional service for your needs. We're happy to help any time and look forward to the next move. Have a wonderful day. -Rick
Reviewed Oct. 22, 2021
Everything worked out very nicely with Montway. It seemed to be a better fit for some reason. There were a couple of companies that were much more expensive and there were a couple that were cheaper. I just didn’t seem to have any confidence in the cheaper one. Montway's service was good and it was reasonably priced. I shipped a Mercedes convertible. Their customer service team seemed to know what they were doing.
Thanks for the review, Anthony. We put a lot of work into providing a fair price to ship your car. And we're transparent with what goes into this (https://www.montway.com/how-much-does-it-cost-ship-car). I'm happy to hear that our team could deliver great service for your needs. Have a wonderful day and if we can help again just let us know! -Rick
Reviewed Oct. 22, 2021
I did some research online and kind of looked at the customer satisfaction. Then I double-checked prices and everything seemed to wind up pretty good with Montway. Their reps were pretty informative. They gave me a pretty good time and informed me if there was any change. I had the driver's cell number and we contacted each other when we kind of got close and set up a pickup time. I wasn't able to pick it up at the time that I originally had planned, so we rescheduled and I was able to pick up my vehicle. Montway did great service. There was no damage to the car. Everything was great.
Thank you for sharing your experience, Aaron. Not everyone ships a car every day and it can be daunting. We work hard to provide professional and top-notch service for our customers. I'm happy to hear the driver was able to accommodate your needs. If our team can help again in the future just let us know. Have a great day! -Rick
Reviewed Oct. 22, 2021
Setting up everything with the rep was fast and super easy, and the driver was good. He called me every three hours and always gave me updates. He found a good place around my house, and it was easy to pick up the cars. The cost was exactly what Montway told me and the service was premium. Definitely go with them. Your car is gonna be safe.
Thanks for the outstanding review, Jeremy. Auto-shipping can be a complicated process, but it doesn't have to be. Glad to hear our team could help with your move and we look forward to the next one. Have a great day!
Reviewed Oct. 22, 2021
Montway Auto Transport had good communication and no damages to the vehicle. It was good experience, overall. Their price was fair compared to everyone. But when they were loading the vehicle, it was somewhat risky from what we saw. Because we record everything, and seeing the vehicle go so close to the ledge and they did not do anything to stop it, and them just eyeballed it, that was the only thing that I was wary of. I was surprised that they didn't have a stopper for it. Other than that, I would recommend Montway and they're good to work with.
Thank you for the comments, Anthony. I definitely understand your concern. But what you are describing is the difference between a properly qualified and vetted driver... and any old run-of-the-mill driver out there. I'm happy to hear we could deliver great and safe service for your shipment. Have a wonderful day and we look forward to assisting you again in the future. -Rick
Reviewed Oct. 22, 2021
My experience was great. The driver was awesome and the folks that set it all up were very helpful and responded quick. They made it really simple for me at a great cost. They were picking up from an apartment. They couldn’t necessarily do a direct drop off and pick up in front of my homes, but it was a hundred feet away to do either pickup or drop off. It was easy, smooth and took no longer than five days. They were nice people, and if I ever need the service again, I would use them.
Thanks for the recommendation, Cecil. Our teams work hard to deliver professional and simple service for our customers. I'm happy to hear we could deliver for your needs. If we can help again in the future just let us know! Have a wonderful day. -Rick
Reviewed Oct. 21, 2021
We were moving across the country, so we were already stressed out. And once I gave my car away, I felt, "Okay. Cool. It's done." Montway Auto Transport was on top of it.
Thanks for the review, Ayana. We understand not everyone ships a car every day and it can be a complicated process. At Montway, we work hard to make the shipping experience as easy as possible with the most customer-centric team in the industry. Thanks for choosing Montway!
Reviewed Oct. 21, 2021
I went through the system to book the transport online and it was a very smooth and easy process. It was as advertised, so no surprises. They also had somebody reach out, but a lot of it was just done via text and emails. I’d recommend Montway for sure and will use them again if I ever need those services.
Thanks for the praise, Bart! We're happy we could deliver professional service for your needs. We appreciate the recommendation and we look forward to future shipping.
Reviewed Oct. 21, 2021
Montway was great. They transported my 2015 Honda Civic from New Hampshire to Florida. At first, I decided on a family-owned company in Florida that the price was under 1,000 and they kept me hanging until finally, they just said, “Sorry. We cancelled it because somebody's truck broke down.” So, I went online and saw that Montway has a lot of really good reviews. I was stuck. I had to get to Florida and my flight was leaving in a few days and it wasn't coming back. So, I went with Montway.
The person who picked the car up was great. I met him when he came to Florida and dropped the car off. He was a terrific guy named Yevgeny. He was very well-spoken. I appreciated him. Montway is competitive, but they're not going to underbid and then either cancel it or just say, “Oops! Sorry. It’s gonna have to be this much money.” I was relieved. They came through right away and got me the transportation that I needed to take my car down. Everything went like clockwork. While I was on my way to Florid, my sister met the driver in an agreed upon location with my car because her street was not accessible to a large truck. It went beautifully for her as well.
We're happy you were able to find us, Beth. With the largest network of highly vetted and qualified drivers in the country, if anyone can get the job done, it's Montway. There are so many transportation companies out there and we understand the options can be complicated. But know we always do our best to provide transparent and professional service for all our customers.
Reviewed Oct. 21, 2021
The rep was very cool. I reached out to him 'cause I hadn't heard anything back for a while. It was that same day that I reached out that somebody accepted the contract. So, I reached out to the driver. He stayed in contact with me the whole way up until he got to me and called when he was outside. When he was loading the car, his attention to detail was pretty good. The quote was pretty accurate and it was a fair price for the distance that was driven and the service that was provided. My vehicle was at the destination pretty quickly within three days. It was a very pleasant experience with the driver. He reached out to me when he got to Virginia and he said my mom was very appreciative of the car. There was no damage or anything caused during the transport. So I was very thankful for that.
Thanks for the review, Xavier. We're happy to hear that our team could guide you through the process. At Montway, we pride ourselves on providing professional service. We understand that not everyone ships a car every day, so with a dedicated team and thorough vetting process, we deliver the best and most customer-centric service we can.
Reviewed Oct. 21, 2021
We read reviews about Montway on the internet. They seem to have good reviews. The customer service team was good and delivery time was faster than I thought. Everything was right to par. They moved the car over here where we're at in two and a half days. They picked it up on a Friday in California, and delivered it to Tennessee on Monday morning. I really didn't even need to talk to the driver because it was only two days. He just called me up Monday morning and said, "I'm here. Where should I set the car down?" I wasn't out here and I told him who to see. He saw that person, and they unloaded. I would use Montway again if needed.
Thank you for the review, Robert. We work hard to deliver the most professional auto shipping services we can. We're happy to hear that the team did an excellent job and we'll be sure to share this with them. If we can help again in the future let us know!
Reviewed Oct. 21, 2021
I have used Montway in the past for a dealer and because I have experience with them, I knew they quote higher and there's a little room to negotiate. I was relocating, and I got 400 cheaper than the original quote from them. The rep was very great and the carrier driver was awesome. He picked up in a timely manner and helped with a flat that was unexpected. During delivery, he called 20 minutes prior and said he would be pulling up shortly then we unloaded all the vehicles one by one. He drove them into the driveway and handed over the keys. He was very professional and polite, and it was very easy. We're very happy with the whole transaction. I also did a Google review and gave them a 5 star.
Thank you for the praise, Ash. We're happy to hear you decided to ship with us again. We work hard to deliver the best service possible with our sophisticated team and thorough vetting process. We'll be sure to share this with the driver as we're sure they will be excited. We're happy to help with your shipping needs any time!
Reviewed Oct. 20, 2021
We looked around at a few places and talked to them, and I decided Montway had the best user profile so we went with them. The quote was a little high, but it was within the same range as the others. My stepson who was there to do the pickup said it went fine. And the delivery was easy peasy. We met the driver within three miles of our house at a truck plaza. And he rolled the car off, we inspected it and started it up, and was good to go.
Thank you for the review, John. At Montway we believe in providing a fair and transparent quote to get your car shipped. We use the latest technology and data, backed by the most knowledgable team to do so. We're happy to hear that the delivery went well and that the driver did a great job. Thank you for choosing Montway and we look forward to future moves.
Reviewed Oct. 20, 2021
I emailed Montway, and they simply said to set up the pickup date, time and place, so I called the dealer and let them know that. The next day, they were there to pick up the car then they came to my business and called me. The driver got there in two days, and I had to call a number to release the payment then he dropped off the car. It was easy. The quote was accurate, and the service I got was well worth it. If you need a car transporter, use Montway.
Thanks for the review, Brent! We help move thousands of cars every day to and from dealers so you could say we have some experience. We believe auto shipping can be easy for everyone, so we work hard to deliver that easy and stress-free shipping experience. If we can help again in the future, just let us know! Thanks for choosing Montway.
Reviewed Oct. 20, 2021
When I spoke to their rep, I liked the way he talked to me because I had talked to several between moving companies and then the car stuff. Montway had a good reputation from what I read online. They didn't promise me a bunch of junk and they also didn't threaten me saying, “You better do it now. You better set it up now, because if you don't, you're not gonna be able to have your car down there when you want it.” Montway was the only one who didn't push and threaten me. I also booked my son's truck through Montway. He had a great experience. I, on the other hand, did not. The guy they sent to pick up my car damaged the back of it, and I was not happy at all. It looks like he scratched the hell out of the back bumper with something. I was thinking, “They're gonna make me pay my $500 deductible.” I don't have $500. I never made a claim because of that.
The guy was not good. He made me come into the main street. He parked his trailer and his truck on the main street. He was at the wrong house, so I had to drive up to where I used to live. I had to cut through the yards to get to the main street. Then I had to take him in my car to where I was staying and then give him my car to put on his truck. The bad thing about it was he was by himself where with my son's truck, there were two men, which made me feel safer. My son's truck went first and then mine. The guy that did mine was sweaty. He smelled and I had to let him get in my car and take my car. I didn't have the trust that I had in the other two.
Michelle, thank you for taking the time to share your experience. Transparency is imperative to providing the best service possible. I'm very happy to hear that our team did an excellent job with your son's move.
I am sorry to hear of the inconvenience with your other move. This is a good example of why any carrier we work with must pass our vetting process and follow our strict standards. I do see that you followed up with our claims team on 11/3 and provided pictures. Every carrier we work with is required to perform a thorough inspection of the vehicle at pickup and delivery. This includes taking date and time-stamped pictures. The pictures provided by you matched the condition of the origin photos provided by the driver. This indicates that the damage to the vehicle was pre-existing.
Every driver tries to provide the best service possible. While we do offer door-to-door service, it can be difficult to navigate narrow streets. The truck and the driver may not be comfortable or suited to navigate them safely. There are also many legal restrictions. So in such cases, we rely on the professionalism of the driver. And it may be required for you as the customer to meet nearby.
Thank you again for sharing your feedback. I have attempted to reach out to you to discuss the situation further. Please feel free to reach out to me. As I would love the opportunity to help in any way I can. -Rick
Reviewed Oct. 20, 2021
The rep was great. We had a lot of communication. The driver was in Phoenix. Two hours away. It was a little hair-raising at the end because I had a serious deadline. But Montway Auto Transport came through as promised. It was faster than I expected and faster than the window they thought. I was happy with the experience. The car was picked up and delivered expertly, and with no fuss and no damage. I've recommended Montway to another friend who is moving across the country.
Thank you for the comments, Joan. At Montway we believe service is everything and work hard to deliver transparent and professional service for our customers. We're happy to hear that our team was able to deliver. Thanks for choosing Montway and we look forward to the next move.
Reviewed Oct. 20, 2021
We live close to the port, so we dropped the car off ourselves and I had to pick it up at the port in Honolulu too. One time we had to wait long because that was the last day they could ship all the cars out. It was full of people that wanted to ship their cars, so there was a longer wait. Otherwise, the pickup and delivery were straightforward. It was quicker because we already did all the paperwork with Montway. Alas, some people shipped straight and they had to do a lot of paperwork while they were there. Our end was much smoother. The guy just called our name and gave our car. Also, customer service is great. They were responsive and friendly. One of the guys in moved himself from Europe to here, so he understood what we were going through and gave personable support.
We appreciate your comments, Bob! Glad we could help make your Hawaii move an easy one. We believe the auto shipping process doesn't need to be difficult whether you are shipping land or sea. Thank you for choosing Montway.
Reviewed Oct. 20, 2021
My brother felt confident and comfortable on Montway's services. We used them to deliver a vehicle to my brother from Texas to Virginia. Their representatives were outstanding. I will keep Montway closely for future moving needs.
Thanks for the praise, Miguel. Happy we could deliver to your brother safe and sound. We pride ourselves on delivering professional and transparent service for our customer's needs. We look forward to the next move.
Reviewed Oct. 19, 2021
Montway's customer service was very good. The driver at the pickup site introduced himself, gave us an idea on how he would put the vehicle on the carrier and how many days it would take to get across-country. He called an hour before arrival and asked where an appropriate place was. We gave him an address. He showed up. At the pickup site, he took pictures of all sides of the car. And that, I could understand. He then suggested that I take a look upon arrival. I did. No damage. He brought the car down and that was it. It was a very clean, quick operation. We were interested in the insurance aspect of it if something was to happen while in transit. And we got that resolved. I talked to a personal insurance carrier on the vehicle. That worked out well. But everything else was as smooth as it could be. It was very brief and to the point. It was very cordial and things got done nicely.
Thank you for the comments, Gary. At Montway we work hard to make the auto transport process as easy and seamless as possible. We're happy to see that reflected in your comments. We definitely agree on the inspection. It's important that everything is thoroughly documented and that pictures on all sides are taken. Glad we could help with your move and if we can help again in the future just let us know!
Reviewed Oct. 19, 2021
Montway is reputable and they were. It took them six to seven days to transport my car and that worked out fine. The guy kept in touch with me the entire time so I was happy that he updated me. That was reassuring. The car was intact when it got here. I knew the cost and nothing changed so that was a great experience. Everything went well.
Thank you for the great review, Angela. Communication is essential to professional service. With a dedicated and knowledgeable team, combined with a thorough vetting process, we work hard to deliver every day. Have a wonderful day and we look forward to future moves.
Reviewed Oct. 19, 2021
Look for a company that is reliable. People said Montway delivered on time, they communicated well, and prices weren't too expensive. That's what I looked for, and I had an awesome experience. Everything was great. It was very smooth, easy to do, and the driver was friendly and on time. I’d give it 10 out of 10.
Fantastic! This is exactly what we strive to deliver every time. To do that, we employ and train the most professional team we can and use thorough vetting processes. We appreciate the review, Jonathan. If we can help again in the future please let us know.
Reviewed Oct. 19, 2021
I went to Montway's website, got a quote with the mileage and my type of vehicle, and they gave me a reasonable automated quote so I called the 1- 800 number. They connected me with a driver, and the driver reached out to me when they were ready to give me a date of car pickup. The whole process was smooth, and they picked up the car and delivered it in a day. They were really efficient. Montway answered their phones and I didn't get connected to a customer service call center. It's very personalized service. I would definitely use them again.
Thank you for the comments, Francesca. Every car is a unique experience so we treat it with that in mind. And work hard to deliver a professional and personalized experience to meet your needs. We are here to help any time.
Reviewed Oct. 19, 2021
Montway was the best. The young man who serviced my account was amazing. When we finally got the car and loaded on and into Arizona, they were so gracious. We had a little bit of an issue with one of the drivers not wanting to do the pickup because he felt it was too dangerous but Montway found somebody who did it. My friend on the other end said they were super nice. It worked out really well.
The communication between them and me was amazing. They were on top of it the whole time and I'm really pleased. I shipped a 30-year-old car and it's not that it's got this tremendous value, but it's been in my family for a long time. I have kind of attached to it. They treated it with a lot of respect. The driver was a darling and I really enjoyed working with him. He said, "When I put it up on the hoist and I went to take it down, I noticed there's a little oil leaking. So before you start driving this car all around town, take it to a mechanic and get it checked.” He's not a mechanic, but he knew and he was looking out for me. I appreciated that.
Thank you for the comments, Shelley. At Montway, we believe every car has a story to tell. And with that, every car requires individual care and understanding to truly service well. This makes our vetting process even more important and it's why we have such a high standard. We're happy we could see that reflected here. We're sure the driver will be delighted to hear your feedback. Thank you for choosing Montway.
Reviewed Oct. 19, 2021
Everything worked really smoothly with Montway. They moved two classic cars for me at a distance of 2,500 miles. In the end, I paid the exact amount I was quoted. Montway went over and above and I'd recommend them every time.
Happy we could help move your classics safe and sound, Ken. It's important to us that we provide professional and transparent services for our customers. We're happy to help any time and we look forward to future moves.
Reviewed Oct. 18, 2021
I needed to have an older vehicle transported from South Carolina to Tennessee and utilized Montway's service for that. I used them before. I had two vintage cars transported by them. I had another one done about four years ago and it was successful. Customer service was great. They were always in contact with me and made sure that I knew when the driver was coming because sometimes the time can change. On the last one, there were a couple of windows open. They were very good at consulting me and knowing which one was the most convenient. The drivers were awesome too. When I had my classic cars transported twice, the drivers were very careful and treated them like they were their own. The cost for the service was right where I expected it to be. It was perfect. I'll use Montway again if I need it.
Thank you for the review, Charles. Classic and older cars can present a lot of logistical challenges. So it's important we demonstrate the communication and transparency we're known for. We're happy we could help with your shipping the past few years and provide seamless service. We look forward to the next move.
Reviewed Oct. 18, 2021
The move took three days and the communication with the driver was good. It was what was needed. I'd recommend Montway. They were very professional and they did a great job.
Thanks for choosing Montway for professional car shipping services. We appreciate your feedback and are here to help any time.
Reviewed Oct. 18, 2021
Montway was good and I was very happy with them. They called and texted me. The drivers showed up and picked up the car on time. Everything was prompt.
Thanks for choosing Montway for professional car shipping services. We're happy to hear that the drivers did an excellent job. We look forward to future moves.
Reviewed Oct. 17, 2021
There was a little lack of communication during the transport and I had to reach out to get updates. But other than that, it was all good. Overall, Montway was good to work with.
Hello Miranda, thank you for sharing your experience. I'm happy to hear that overall you had a great experience. But, I am sorry to hear that there was a lack of communication with your move. Communication is essential to our business. I'd like to learn more and your situation and make things right. I've sent you an email requesting additional information. Please reply at your earliest convenience. Thank you. -Rick
Reviewed Oct. 17, 2021
Everything was efficient with Montway and things went off exactly how they should have. The service to transport my daughter's car back from California was great.
We're happy we could help bring back your daughter's car from CA. Thanks for choosing Montway, Diane.
Reviewed Oct. 17, 2021
My car was transported was from Illinois to Texas. A guy picked it up on Sunday but didn't start the commute until that Monday. The car was here Wednesday and it was delivered intact. Everything was amazing and I'm completely satisfied. Montway was superb and did what they said they were going to do. They were professional and friendly. They answered all of my questions and they kept me informed. The company that transported my vehicle was of the same caliber. Montway had stated prior that they only deal with reputable companies. I would recommend Montway and I would use them again.
Exactly true! At Montway, we believe in providing the most professional service we can. To do that, we vet every company we work with to ensure they meet our robust standards. For many, their car is essential to their day-to-day life. So we want to make sure there is nothing for them to worry about when it's time to transport it. We appreciate the recommendation and we look forward to future moves.
Reviewed Oct. 16, 2021
I compared rates of auto companies and Montway was good. I called them and they communicated with me through my Gmail to my mail. There was transparent communication. A person came and picked up the car. The transport took five days and I received my car on time.
Not everyone ships a car every day. We believe communication is essential to providing the best service possible. We're happy to hear our team could make it easy and cost-effective for you, Nanda. Thanks for choosing Montway.
Reviewed Oct. 16, 2021
I was considering Matson or Horizon, but they would only ship to Long Beach. Montway shipped all the way straight to Pennsylvania so I chose them over the other companies. My experience was good for the most part. The only thing was I got a text message saying that my car arrived in Honolulu. That made me question what was going on. The car was supposed to be shipped from Honolulu to Pennsylvania. The whole process took about a month and the driver contacted me once they were in Washington DC. On the whole, the car was in the same condition that I sent it off.
Thank you for the great review, Madison. We'll have to speak with the ocean shipper about the miscommunication with the Honolulu updates. But, we're happy this was quickly addressed and your car was delivered safe and sound. We're happy to help any time and we appreciate your feedback.
Reviewed Oct. 16, 2021
I got a call when they were going to pick up my car. We agreed to where the car was going to get picked up because they had a truck with two trailers and it couldn't do a turnaround on my street. But there was an adjacent street that was circular so, it was easy for them to come in and out. They were very thorough in terms of checking out the car for any damage and discussed anything that they found on the car, and that was certainly fine. It was all very correct. They were also very responsive to my questions as to how long it was going to take, and that they were going to contact, and the form of payment. And everything was clear. And they actually got the car out a day earlier than I had originally anticipated. That was excellent as well.
Thank you for the review, Michael. Not everyone ships a car every day, so our team does its very best to make shipping your car as seamless and easy as possible. We're more than happy to answer any questions you may have to ensure a great experience. We're happy to hear everything went great and we look forward to future moves.
Reviewed Oct. 15, 2021
Montway's setup for the transport was easy, quick and straightforward. We met the driver to go over the inspection and handed over the keys. One of the cars got delivered right to the house. But for the other car, they said that the truck couldn't fit so we met the driver off the highway. Other than that, the cars were the same as when they left. The price we paid was also exactly the same as we were quoted.
Thank you for the review, Elizabeth. Drivers will always do their best to pick up and deliver as close to the locations as possible. We're happy to hear the team could find a suitable location and meet your needs.
Reviewed Oct. 15, 2021
Montway picked my vehicle up on time and dropped it off even faster than they said they would. Communication was great and the whole process was easy. We're gonna use them again when we ship the car back at the end of the school year.
Auto-shipping has a reputation for being a complicated process but we believe it doesn't have to be. We're happy we could deliver seamless and professional service for your needs, Deborah. And we look forward to shipping for you again at the end of the school year.
Reviewed Oct. 15, 2021
Montway gave me a really good price and they did a pretty good job. They're a very reliable company.
What more could you ask for. It's important to us that we deliver professional and transparent pricing for our services. Thanks for choosing Montway and we look forward to assisting you again in the future, Frank.
Reviewed Oct. 14, 2021
The driver was on time and when he picked up and dropped off the vehicle, he was really easy to work with. It was a super smooth experience and I would use Montway again.
Thanks for choosing Montway for professional car shipping services. We have high standards for the drivers we work with and we're happy to hear that the driver did a great job. We look forward to assisting you again in the future.
Reviewed Oct. 14, 2021
Montway Auto Transport was very helpful door-to-door delivery. I have been using them since the last four years. I moved from Massachusetts to Minnesota, and Michigan to California, and I used them because they are very helpful. They follow up whenever they assigned the driver and the driver showed up. The driver was very helpful as well. He kept me updated whenever he's around the area. This time there was a little bit delay. He said, "Oh, I'll come today evening." But he said, "Oh, I'm going to some other place. I'll drop one car." It's expected. They are driving multiple cars. Montway has the best price so far I have seen. And that's why I choose them. Because I'm a student and it makes a big difference - $100, $200 savings. It would be also nice if they give some more discount because I'm a returning customer. Go for it.
Thank you for the comments, Jyot. We definitely understand your position as a student. And we can proudly say we work hard to provide you with the fairest and accurate quote to get your car shipped. Utilizing the latest technology and data, backed by years of experience. Communication and service are everything to us so we're also happy to hear that the driver was able to deliver those expectations.
Reviewed Oct. 14, 2021
Communicating with the driver was good. The move took two and a half days and the entire process was fine. They did a good job and I recommend them.
Thanks for choosing Montway for professional car shipping services. We appreciate the recommendation and are happy to help any time, Ralph.
Reviewed Oct. 13, 2021
I had a few companies that were $200 to $300 less, but I was willing to go with Montway because it seemed like everyone said that they didn't change the prices on people. Or hold vehicles hostage. I got an email explaining that the driver had been dispatched, and I got a text that day from the driver. I got a text three days before the earliest date, letting me know the tentative date. And I got a text the day before. We also had a phone call the night before and the day of as the driver was coming up to pick up. He called in the morning when he was on the way, said, “I'll be there in this many minutes.” He showed up. We walked around the car and inspected it. And he had me sign the forms and loaded up on the flatbed and he was gone. It was done in five to 10 minutes. The transportation was supposed to take anywhere from 7 to 10 days. The driver made the trip, from California to North Carolina, in four days. So it was ahead of time, which is great.
The vehicle was in the same condition that it left, so it was in great condition. The driver was responsible and extremely professional. And I appreciated that. It seemed like someone who had been doing the job for a while and was really comfortable with it. It put me at ease. I work for a company where I will probably travel again and move again in the future, and I would definitely use Montway. And I've recommended it to other people because it was a good experience. They delivered and had communicative drivers.
It was our pleasure to help with your needs, Yari. We know there are a lot of options out there. We work hard to provide transparent communication and services. As well as only working with the most professional and vetted carriers. We're happy to hear that the driver did an amazing job. We look forward to assisting you again in the future.
Reviewed Oct. 13, 2021
Working with customer service was positive and pick up and delivery was straightforward. When the drivers delivered the car, they messed and we met. The cost was reasonable.
Thank you for the comments, Walter. We're happy we could deliver professional car shipping services for your needs. We're proud to work with the largest properly insured and vetted carriers in the industry. If we can help again in the future just let us know!
Reviewed Oct. 13, 2021
The pickup and delivery went very well and better than I could have imagined. The driver picked up the vehicle from my yard in Florida and he was very personable. He drove it all the way to Oregon and I felt so safe that the car was going to get there fine. Then someone drove it from the shop to my house. Everybody was very friendly and they answered my questions. I felt the biggest stress of my move was figuring out how to get my car across the country and it was the personal connection that really alleviated my worries.
Thanks for the comments, Deborah. Every car is unique and has a story to tell. With that in mind, we work hard to provide a professional support team and carefully vetted carrier network to service your needs. We're happy to hear that reflected in your move. Thanks again and we look forward to assisting you again in the future.
Reviewed Oct. 12, 2021
Montway Auto Transport offered the cheapest price. The rep was very informative and knowledgeable, responsible, and very good. The car made it on time. I sent it from Honolulu, Hawaii to Buffalo, New York and it took four weeks.
Thank you for the praise, Sangwoo. At Montway, we believe in providing the most professional service we can. A knowledgeable and professional staff is a big part of that. So we're happy to hear the rep did a great job. Our team is here to help any time and we look forward to future moves.
Reviewed Oct. 12, 2021
Signing up and communicating with the driver went smoothly. Many websites require you to create an account, and then you'd have a centralized dashboard where you would do stuff. Montway didn't have that which was a little weird but it wasn't an issue. Overall, I was quite satisfied.
Thank you for the review, Benjamin. As a professional auto transport company, our job is to make your life easier. So we only ask for the necessary information and take care of the rest. If we can help again just let us know!
Reviewed Oct. 12, 2021
When I called Montway to book the service, the man I spoke with was great, answered my questions, and got me all set up the same day. That part of the process was smooth but I had some frustrations later on. They said most vehicles get picked up within a five-day window. I asked what happens if they don't get picked up in that window and the person I spoke with on the phone was absolutely adamant that all vehicles will be picked up within a five-day window. I took them on their word with that. But my vehicle was not picked up before I got on my plane to move. I called customer service many times and they kept assuring me that it was gonna get picked up but it took quite a while for my vehicle to get picked up. Everyone was nice but they didn't deliver on their promises to me. If they had been more explicit up front, I would have made different decisions about dates and things.
The truck driver who picked up the vehicle was great. He called me directly to let me know when he would be there. I had to rely on a friend to do the key handover but that process went smoothly. Then, the truck driver was really great about communicating with me exactly where the vehicle was and when to expect it at the pick-up location.
Natalie, thank you for taking the time to share your experience. Customer feedback is imperative to helping us continue to improve our services. In auto logistics, truck drivers often have multiple pickups and deliveries along their route. They work in unpredictable weather, road conditions, and various other issues beyond their control. This creates very complex logistical situations that make it difficult to provide precise times. This is why we provide an estimate in all of our documentation. With that said, communication is everything to providing outstanding services. After hearing your experience, I will be reaching out to the rep for retraining.
Thank you again for your review. I have attempted to reach out to you to discuss the situation further. Please feel free to reach out to me. As I would love the opportunity to make things right. -Rick
Reviewed Oct. 11, 2021
The move took a week but it was perfect. I told them that it had to be there between these three days, and it landed perfectly right in the middle of it. So it was great. The communication with the driver was really good. The quote did not change. I'll probably end up using Montway again in December.
Thanks for the comments, Kenneth. Drivers do their best to deliver on-time service despite the many unpredictable factors out there. We'll happy to hear the driver did great and we know they'll be happy as well. We look forward to helping again in December.
Reviewed Oct. 11, 2021
Montway Auto Transport responded quickly when we called. We talked to a person who had a local number in Chicago, said he would put it together. He gave us somewhere in the middle of the price. There was some guy higher, and there were two guys lower. But this guy seemed like he had it together. We figured we would give Montway a run.
We paid up front the way it was. The rep told us whatever it was and we paid with a credit card, in full, in advance. So there was no, "We'll let you know." And we got a processing number. Montway sent me a lot of emails within five minutes that said, "Thanks for using Montway Transport. Your confirmation number is so and so. 1987 Harley Davidson picked up over here” and all the details. They arrived. They didn't, "Oh, man, they're going to the wrong city." And I got half a dozen updates. They're big on the emails. The schedule, the "Thank you for using us", there were several confirmation emails overall before they picked the bike up. Then they let us know that, "Your bike's been picked up and it's en route."
The rep told me that the driver would go in a week to pick the bike up. Mom had it in her garage so we had to be on her schedule. And they wanted to be able to get it out of the garage and get it out to a pallet so they could get it into the truck. It had to be rollable or runnable. So we paid for a new battery. Once we arranged it, within a week of us calling, they made arrangements and called my mom and said, "We'll be there on Tuesday at 10 o'clock. Be ready." They came and did the pick-up. It took six or seven days to get across country, which was typical freight. The bike was delivered in a truck. It was tied down and wrapped on the pallet. The driver took it out and got it on the driveway. Montway did what they said they would do. The bike wasn't damaged.
Thank you for the amazing review, David. Communication is essential to professional service. Motorcycles require a more specialized approach to transport safely. So we only work with proven and highly vetted motorcycle carriers to ensure the best service possible. We're happy we could deliver great service for your needs. If we can help again in the future please let us know.
Reviewed Oct. 11, 2021
I got a hold of a person on the phone that was a live person and was able to answer all my questions. She gave me peace of mind that they would take good care of us. Also, I looked at Better Business Bureau ratings and saw that Montway was quite high-rated. I placed my order and very quickly, I got a communication from them via email and text message confirming my order. There were clear instructions on both ports and so there were no surprises when we got to the drop off in terms of how the car had to be prepared.
They gave a window as to how long it was going to take to transport the vehicle and they were right within that window. It was really flawless and I was really pleased with how quickly I was communicated to. There was nothing that was misrepresented. It's a very valuable thing that I was giving them to transport and it's an investment to pay for as well so I wanted to be super comfortable with who we were gonna use and I was.
Thank you for the review, Julie. Auto transport can be a complex service, so communication and transparency are everything. So we try and provide as much as we can up front to prepare customers for what to expect. We're happy to hear our team was able to deliver professional service for your needs. If we can help again just let us know!
Reviewed Oct. 10, 2021
It's challenging when you're hiring through Montway. As a consumer, Montway is who you do business with but then you have these independent contractors. It seemed like a little bit of poor communication. The pick-up of our first vehicle was stressful. We didn't get a lot of updates about what to expect and it was a little nerve-racking. I called one morning for an update because we were moving and the car needed to be picked up while we were there to give the car but we were told there was no update. But a few hours later, at noon, I got a text, then an email, and then a call that said they would be arriving at 2:00. It was frustrating that we didn't have enough of a heads-up. It didn't leave us much time to make sure that everything we wanted to have in the car was in there.
The person who picked up the car was super nice and we got it very quickly. We landed in Colorado on a Sunday and we were able to pick it up on Monday. We had transportation right away. Then, a couple of weeks later, we moved another vehicle and that was picked up from a friend's house. She didn't have any complaints. It sounded like it was all pretty easy.
Thank you for your feedback, Mary. I'm sorry to hear you had a challenging time with the pickup. We understand that auto shipping can be a complicated process. Our goal is to provide the most seamless and easy experience possible.
I'd definitely like to learn more about your experience and see if there is any way I can provide further help. It would be appreciated if you could send me an email to feedback@montway.com with your order information. Looking forward to speaking with you. -Rick
Reviewed Oct. 10, 2021
Montway Auto Transport was professional and prompt. They did everything they needed to do. The driver updated us and followed through on every single thing he said he would. I was able to reach him on a couple times where I missed his call. And he was very responsive via text or phone. He was upstanding, clear, punctual and professional. Montway should keep doing what they do because it's far better than what I've come across multiple times. They made me change and gave me hope. And I would recommend them to anyone because it was a very simple process. I was very impressed.
Thank you for the amazing recommendation, Robert. We work hard to work with the most professional and qualified motor carriers in the country. We're sure the driver will be excited to hear they did an amazing job. If we can help again just let us know!
Reviewed Oct. 10, 2021
Montway was communicative and they walked me through the process. I did Phoenix to Montgomery and I had a timeframe because I had a flight. I was taking my daughter to school and we were landing and so I needed the car to be there on the same timeframe. It worked out really well. The driver and I were texting back and forth. He had an initial request and I wasn't going to land until the next day. So, he was able to work things out on his end.
Thank you for the review, Marc. Not everyone ships a car every day, so we're here to help every step of the way. We're happy we could help with your shipping needs and look forward to future moves.
Reviewed Oct. 9, 2021
The process was totally fine. The transport took less than a week.
Thanks for choosing Montway for professional car shipping services!
Reviewed Oct. 9, 2021
My sister's boyfriend used Montway to ship his car from L.A. to Indiana and he said they were completely reliable, quick, and on time. So, I took his word for it and decided to use them. It was nice that you could pretty much easily contact someone, especially in my case as I was looking at quotes early on and wanted to know more about the actual precision of the dates at which the car would be picked up. So someone through customer service and the chat feature were able to help me well with figuring that all out for my situation.
I needed specific timeframes for which my car was both picked up and delivered to me, where I was in two different locations, both at home and at work during the day. And it was fairly easy for them to let me know that they were coming in between 11:00 and 2:00. Then as they got closer, they were very consistent with communicating with me about how far away they were. So that was really important to me when deciding what location to have my car dropped off at, as if it was any earlier or any later, I could've been at the wrong location. There were different people who came for the pickup and delivery, but they were both fabulous. They were kind and very helpful in terms of letting me know about all the specs and explaining the paper that they handed me. My car was in perfect condition when it arrived and the price I paid was exactly the same as the quote I got.
Hi Ashley, thank you for sharing your experience. Communication is essential to the logistics process. So we're happy to hear that the drivers did a great job. If we can help with anything else please let us know.
Reviewed Oct. 9, 2021
When my dad purchased a car from Upstate New York and needed it shipped down to Florida, we used Montway and it went really well. The pricing was within our budget and based off that experience, we went through them again when we were relocating from Virginia to Texas. Originally, we were meant to move a little bit earlier, but then we had some hiccups, so we had to move a week later. They managed to accommodate that and they managed to find another truck driver. The pickup and delivery went as scheduled. I stayed in an apartment so it made it a little bit more difficult for the driver to find suitable parking in the area to get the car loaded onto. But I couldn't blame them for that because that was just a location issue. It was not really the customer service point. Besides that, everything went smoothly.
Thank you for the review, Eric. We appreciate your feedback as we always strive to deliver the best experience possible. If we can help with anything else please let us know.
Reviewed Oct. 9, 2021
I felt confident in their service and experience. Plus, we knew a couple of family friends who had used Montway before for a long-haul shipment. They were great. Awesome communication and delivered the car very safely. Loved it. I would recommend them.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time!
Reviewed Oct. 8, 2021
I went online and I saw one of Montway's ads there, and I liked the recommendations. The transport was perfect. The driver was in town. I drove the car to him because he had a big truck. The same driver dropped the car off. I'd recommend Montway.
Thank you for the recommendation, Kerry. We're happy to deliver professional car shipping services at any time.
Reviewed Oct. 8, 2021
Montway was listed as one of the companies having better reviews and I like their price. They're responsive, too. A lot of people wouldn't respond back or they would overly harass me, and Montway didn't do that. I liked that too. The time frame was good for me too because a lot of people were saying it takes like nine days, and this one only took a couple of days and I like that too because I needed my car when I got here.
When the driver picked up the car, he had to make an adjustment to when I could get the vehicle, but it was fine. It was just because of another customer. It wasn't his fault. He still made an adjustment for me, which I appreciated, because there was somebody who was supposed to drop off before me and the lady said she wasn't going to be there for like another hour. He was only like less than 20 minutes from where I was, so he was still willing to meet me and then go back to them, when originally he was just gonna wait for them, which was gonna hold me back longer. So, I appreciated that.
I met him where I picked up a car because I came in on a Thursday night and my delivery was originally supposed to be in the morning of that Friday, but because of what happened, he wasn't able to do it until towards the evening. So, I got a one-day rental, but he met me where I got the rental and we got there at the same time, and then he double-checked everything and unloaded it for me and it was good.
My car was fine when I got it. At the front of my car, there was a bolt that was kind of hanging, but it was taped up. So, they made extra precautions so that my car didn't have any additional damage to what was already done. So, that was cool because they didn't need to but they taped it up. I will definitely recommend Montway if somebody was gonna be moving across country because they were rated one of the highest ones. They had some of the most reviews and I feel like they lived up to the reviews that I read about. I didn't feel scammed in any kind of way. They kept communication. It was really good for the first time because with a lot of the other ones, when I looked at different reviews they had, it says they'd never came and picked the car up or they changed something last minute. That was never the case with Montway and the driver was more accommodating. It was very easy for me.
Thank you for the review, Crystal. We appreciate the comments. Our industry is very complex so we work hard to provide as much information as we can and be as communicative as possible. The more informed our customers are, the better the experience. We'll be sure to share your feedback with the carrier. We know they will be delighted. If we can help with anything else please let us know.
Reviewed Oct. 8, 2021
Setting up the move was nice and easy. Communication with the driver was good. I'm satisfied with the process.
Hey Chris, thanks for the comments. We're happy to deliver excellent service and communication for your needs. We look forward to future moves.
Reviewed Oct. 8, 2021
Everything went well. Excellent experience. The vehicle was dirty. But, all around, good. I would recommend Montway.
Thanks for choosing Montway for professional auto transport services. We look forward to future moves.
Reviewed Oct. 7, 2021
They were good, very professional and communicated well. I'm very happy with Montway.
Thanks for choosing Montway for professional auto transport services. We look forward to future moves.
Reviewed Oct. 7, 2021
I looked at a number of different businesses and Montway had the highest reviews and they were very responsive. I was able to initiate contact on their website and they were very respectful as to how I wanted to be responded with, whether a text, email, or phone call. I've used them twice now. The communication basically was that once I set a date and a time range of when I wanted the vehicle picked up, they responded that they would let me know when they get closer to the date and what driver that they would connect with. This last time that I used them, the date that they had selected with the driver did not work for me, and they turned around within 24 hours and found a different driver that the schedule worked, so they did a fabulous job.
Thank you for the review, Janet. We believe communication is essential to professional service. So we work hard to provide that and respond to everything that we can. Happy to hear our team could help with your moves. And we look forward to the next one.
Reviewed Oct. 7, 2021
I liked Montway's reviews and the customer service. I would recommend them. The handlers were professional. Everything was where it was supposed to be. They brought my car to me with no damage.
Thanks for choosing Montway for professional auto transport services. We're happy to help any time.
Reviewed Oct. 6, 2021
The customer service was very informative. They worked with my schedule when I had to backdate the date for the vehicle to be picked up and also worked with the time frame when I was arriving back to Texas. That was great for the customer service peeps by the phone. The individual that came to pick up the vehicle and transport it said he was gonna have it there by Monday, but I was expecting Tuesday. So it was a great turnaround. He took care of my vehicle and he was very pleasant and understanding of my concerns.
When the driver told me that he was not too far from picking up the car, he told me a time frame. So when the time came around, I had reached out and saw if everything went well and if he was still coming. He didn't come in the time frame that he had but he explained that there was a car accident that took place on a highway. So I was totally fine with that. He was quick in responding and he let me know how far he was away to drop off my vehicle as well. He contacted me and let me know he was here. He was asking what was the best way to pull in his truck in and I gave him direction on that, so he won't have to back up and do all that maneuvering. Then he dropped my car off and had parked it, and gave me my keys.
I asked the driver what form of payment would he like because I could have went to the ATM and get cash. I had cash at hand but I was short for $200 that I was gonna run and grab that for him. He said he has another way of payment method and he was very pleasant about it. I made sure he stood there while I forwarded the payment to him, so he can receive it, and so neither one of us have any problem. He was very pleasant and understanding. I assumed that the whole amount was coming out, but it was $200 that came out and the remainder was to get the vehicle. I liked that too. Overall, it was a great experience. So if I needed another vehicle transported anywhere else, I would definitely use Montway.
Thank you for sharing your experience, Candy. Drivers do their best to provide the best service they can. But due to the nature of auto logistics, it can be difficult. We're happy to see the driver did great. If we can help with anything else please let us know.
Reviewed Oct. 6, 2021
The car was very clean when it came in. It came at the same condition like they took it. But the timing wasn't good. It was late for three days. But other than that, it was really good. The representative was crazy good. The guy who drove the car was really clean and take care of the car.
Thank you for the feedback, Hatem. Every driver we work with drives to deliver on-time and professional service despite some of the unpredictable factors outside their control. We're happy to hear the driver did a great job. If we can help with anything else please let us know.
Reviewed Oct. 6, 2021
With Montway, nothing was broken and everything was good. It was good service. I looked at about four different companies and Montway had a better price. I called them and they were quick. They gave me an estimate. They brought the car to me earlier than expected. It was also exactly the way I left it.
We appreciate the comments, Gregory. Thank you for choosing Montway for professional car shipping services. We look forward to future moves.
Reviewed Oct. 5, 2021
Our experience with them was good. They didn't take that much time to find somebody. They handled questions and concerns very well.
Thanks for choosing Montway for professional car shipping services. Have a good one!
Reviewed Oct. 5, 2021
I was looking for auto transport from one state to another state, and I was searching on Google. I got about four companies. I was calling each of them and asked for their rate and how they are working. I saw a lot of reviews about the Montway. I got really good feedback and one of my friends also used Montway in the past couple of years. They were really good. If I had any questions related to the quote or shipping or about the delivery of my car, they would answer very clearly, and they were really transparent. I also got a really good quote and we finalized in that quote.
Thank you for the review! Not everyone ships a car every day and that is exactly why we are here. Glad to hear our team did an excellent job with your move. We look forward to the next time.
Reviewed Oct. 5, 2021
The driver was really nice. Everything was smooth with the pick up and drop off of the car. The customer service was really good too. The only thing was that I had to call a lot because they weren't clear that they would reach out to me once they had a driver. They weren't really specific. So I was on edge for two weeks to see if I needed to find something else. But overall, everything was really well. Everyone was super nice.
Thank you for the feedback, Crystal. We apologize if we were unclear on this. But yes, as part of our services, once we dispatch a carrier we inform you immediately via email. We provide all the contact information for the carrier so you have it available. We are happy to hear the driver did great. If we can help with anything else please let us know.
Reviewed Oct. 4, 2021
The man who did the pick up and delivery was great. He worked with us. We weren't in the original location we were gonna be when he delivered the car but he accommodated us. It was perfect. I'd use them again.
Thanks for the review, Cynthia. We'll be sure to let the driver know they did a great job. We look forward to future moves.
Reviewed Oct. 4, 2021
It was my first time transporting a car and everything was great. Their communication, price, the emails were thorough and explained the whole process. The experience was good. I'll make sure to choose Montway again next time.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time.
Reviewed Oct. 4, 2021
I left a message for a couple of places and Montway was one of the few that actually had somebody answer the call. So that made a lot of difference. But the one thing I didn't love was that they were really, really aggressive. They emailed multiple times a day and they also called. But I just wanted some information. I wasn't ready at that time because we were two months out to book. I was still getting emails even after I signed up with them. But then it was explained to me that they can't guarantee what time on the way out when the vehicle would be there. It was just a few days span. So that was really good because then they were like, "Okay. We're gonna put it in for this date. But don't accept it until this date." That was really well explained to me. As it turned out, it went perfectly.
I also liked that Montway told me the amount for the poundage. They were super informative. Leo was the driver and he was phenomenal. He called, gave us the date, and then picked up the car near us. Then the car was there the day that we arrived. It could not have been better. The cost was definitely well worth it. Nothing got damaged on the car. So that was really good. Montway prepared us with an email that said, "When the driver picks it up, you're going to complete this form. You're going to take pictures of the car around, all around." They prepared us for that form to make sure that the driver was doing that and then Leo did that. Montway did a really good job. I was very, very, very pleased with it.
We appreciate the feedback, Sherry. We're always working to provide the best service we can and your feedback makes that possible. If we can help with anything else please let us know.
Reviewed Oct. 3, 2021
Montway was informative, straightforward, and answered all my questions. They were very professional and they knew what they were doing. The driver knew exactly what was going on and was on time for the delivery. He was a little worried about getting into the street. He handled it beautifully, and everything went well. Other than being dusty, the car was fine. The quote was an accurate price and it was reasonable.
Thank you for the feedback, Tamim. We are happy we could deliver great service for your needs. If we can help again just let us know.
Reviewed Oct. 3, 2021
They had the highest online ratings as well as good pricing. The reps were clear and they were on top of their stuff. It was a good experience. I had a great interaction with the driver. He was friendly and knowledgeable. He helped me out and got the car loaded up. He was in great communication with me throughout the entire transport. The transport took two days. It was lightning fast. It was almost too fast. They said it was gonna take a certain window, and the car was there the next day. I had to have somebody else go do it because I was not in the state that I was moving to yet.
Thanks for choosing Montway for professional auto transport services. We're so happy to hear the team did great and will be sure to share your comments. We look forward to future moves.
Reviewed Oct. 3, 2021
Montway contacted me after I did an internet search and they were quick. I wasn't there for the pickup. I was here for the delivery. The delivery was a little difficult because the driver spoke no English and he didn't want to drive the big truck to the street where I live, so he ended up driving my car over and delivering it. He gave me no notice that he was here and he got here earlier than I anticipated which was great, but it was hard for him to communicate with me where he was and how he was getting here. It wasn't really an issue, it just made it a little more difficult. I'd recommend Montway to several other people. My experience was very fast and easy.
Thank you for the feedback, Jeanne. Per FMCSA regulations, truck drivers are required to understand general traffic signs and directions and be able to converse with the general public to a sufficient level. If communication is ever an issue, we are here to provide assistance. We're happy everything worked out and the driver did a great job. We look forward to future moves.
Reviewed Oct. 2, 2021
I liked the payment option that Montway offered. The rep was really helpful in setting up the transport. I really liked the gentleman who physically transported my vehicle for me. He was always readily available. But I did end up getting my car later than what was intended. He had a lot of other deliveries in the area, and he had pickups as well. So the way that we had positioned my car, it was going to be his last stop. But the delivery kept getting pushed back, which was fine. He verified the drop off timeframe the night before and then the day of delivery, we also communicated a few times. I got my car the same day it was supposed to be delivered, but I got it several hours later than it was supposed to be here. It was a great experience. I would definitely recommend Montway for anyone who is making any trip. They were very reliable and my car was in good hands.
Thank you for the review, Ysenia. Truck drivers do their best to deliver on-time service despite the many factors outside their control. We're glad to hear the driver did a great job. If we can help with anything else please let us know.
Reviewed Oct. 2, 2021
I looked for the Top 5 car shipping companies, and Montway kept on appearing. So, I went with them. Their customer service was really nice. It was pretty easy to get them on the phone. So, if you needed to use customer service, they're pretty easy to talk to. Other than that, their communication was primarily, to me, via email, and I found them really prompt, and I didn't have any issues. Once my car had a person that was gonna deliver it, that specific person was very easy to get on the phone. They were really nice in the delivery and in the shipping process, too.
Thank you for the review, Nan. We work hard to provide professional service. We're very happy to hear our team did a great job with your needs. If we can help with anything else please let us know.
Reviewed Oct. 2, 2021
We scheduled a location close by and very convenient to get to. Everything was easy and on time. The cost was fair given that it stayed within the timeframe that we discussed and the car was perfectly fine.
Thanks for choosing Montway for professional car shipping services. We are happy to help any time.
Reviewed Oct. 1, 2021
Montway's reviews were really good. The communication was pretty smooth. I could easily contact any representative at any given time, and they would answer my questions. It wasn't difficult for them to find me at work, but most importantly was the communication and clarity of how things will work, and then the car will be picked and delivered. If I had any questions, I could always have a chat or a phone call whenever required.
Thanks for the review! We work hard to deliver clear and professional service. Happy to help any time.
Reviewed Oct. 1, 2021
The first service was to transport my daughter’s car from DC to California so she can have it in college. The second one was to transfer my brother's car from Quantico, Virginia to Texas, so he can have his car and not have to be driven across the country. Montway Auto Transport was efficient and reasonably priced. They were a well put together company. They found me a driver and I coordinated with the driver when I would be in a certain place for pickup. When they delivered the cars, they asked me where I wanted to drop them off. The drivers that Montway got were all professionals. I'm a happy customer. I even got a discount for the second car. That always helps, too. I would use Montway anytime I have to transport again.
Thank you for the fantastic review, Anthony. We're happy we could help with both of your moves. No matter where in the country you are moving a car to, we can help. We look forward to future moves.
Reviewed Oct. 1, 2021
My experience with Montway was everything I hoped for and I would 10 out of 10 book with them again. My Subaru Forester arrived exactly when I wanted to. It showed up in the condition it left in.
Thanks for choosing Montway for professional car shipping services. Happy to help any time!
Reviewed Sept. 30, 2021
Everything was on time and the communication was great. It was everything they said. The car got there sooner than we expected. In fact, it got there before us. The car was in good shape. I'd recommend and use them again.
Thanks for choosing Montway for professional auto shipping services. Happy to help any time!
Reviewed Sept. 30, 2021
Everything was smooth with Montway. It was unbelievable how quickly they got from Florida to California. They inspected the car very thoroughly, and the same when they unloaded it. I was very impressed. The transport was from the villages Florida to Mill Valley, California. They left on a Monday afternoon. They contacted me Wednesday night. I picked it up Thursday morning. The driver said he'd contact me when within 24 hours of arriving and he did like 12 hours arriving. I was impressed just how quickly it got here because I expected more than two and a half days. There was a little road dust and dirt on the car but other than that, it was the same way I put it on.
Thanks for the comments, Frances. We're happy to hear the transporter did an excellent job. We'll be sure to share your feedback with them. If we can help with anything else please let us know.
Reviewed Sept. 30, 2021
I received a very fair quote and excellent customer service. I called Montway Auto Transport up, told them the details of the car, told the details of the two locations, and what my timeframe was. They gave me a quote, I paid the deposit. If I had a question, I called them and they answered the phone. They told me when they would pick up the vehicle, and they picked it up. They walked the vehicle with me to note any prior dings and things on the vehicle. They took the vehicle and delivered it exactly as they promised. They put it right in my driveway. Everything was very professional. And anything I asked, they took care of. It was so seamless. Montway was the perfect experience.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time.
Reviewed Sept. 29, 2021
We're in the military and through Montway, the transport was faster than the military transport. It was super easy and fast. I couldn't believe it. Also, the final cost didn't exceed the quote at all. It's the same.
Thanks for the comments, Kathleen. We're happy we could help with your military move. If we can help again in the future just let us know.
Reviewed Sept. 29, 2021
The driver was good at communicating. He was really prompt, so we got our car a little sooner than we expected, which was awesome. The vehicle was absolutely great when we got it. It had a little bit of air pressure that was missing from one of the tires, but we figured it was because of how they tie it down. It was a very, very easy fix. We just put air in it and now it's fine. If we ever need to ship another car across, we'll definitely be using Montway again. They did a really great job. We had a scheduling conflict on when they were gonna pick the car up. But they were able to accommodate us so it was really nice. They are a very reliable source to ship your car across anywhere.
Thank you for the comments, Noah. We'll be sure to share with the carrier. As it's important to us that we work with the best carriers out there. We look forward to future moves.
Reviewed Sept. 29, 2021
I have used Montway before and it worked out. I decided to use them again and this trip was great as well. It was a little nerve-racking five days before you were leaving and the car hadn't been picked up yet. But I got how the service worked and Montway's reps were pretty good about communicating that while some of the other guys would say they'd call you when they'd call you. The car was picked up on a Thursday and the range that Montway gave me was three to five days. So I booked my return flight the following Thursday, a full week later. I expected the car on Wednesday or even Thursday but it came on Sunday. Other than that, when the driver picked up the car, we texted a little bit and he sent me his GPS location so I was able to find where he parked. Then, we used Walmart on this end and Walmart on the far end as our send and receive locations. So it was straightforward.
The driver didn't speak English but he was really sweet and he knew what he was doing. The dispatcher on both ends was awesome as well. We were texting and talking to each other. I caught him at dinner a few times, and he was diligent about making sure I was calm and knew what was going on. Then, when the car arrived, it had no damage. As for the price, I paid in advance and they took my credit card. At the time, I didn't have the cash and Montway was one of the few that took a credit card. Everybody else wanted to pay the driver cash but when they quoted me, that was how they charged me.
Thank you for sharing your experience, James. It's important to us that we work with the best drivers out there. So we take the time to vet every carrier for the professionalism and requirements our customers expect. We also offer a variety of payment options to meet customer needs. We're happy we could deliver great service and we look forward to future moves.
Reviewed Sept. 29, 2021
Montway had good reviews in Google. We had two cars but we sent them in different days. So, it was a little bit more expensive than sending them in the same time. But it was okay. The customer service was great. The pickup and delivery were good too. The driver of the truck was nice. Everything was okay.
Thanks for the comments, Maya. We're happy we could help with your shipments. No matter when and where you are going, we can help.
Reviewed Sept. 28, 2021
I used Montway a few years ago to ship my car, and it went really well. I had a good first experience, so I used them again when I needed to ship my car for the second time. They were quick to reach out to me when I was setting it up. I had to give them a date range when I wanted the car picked up and when I wanted it delivered and they were able to put me in touch with a driver who was doing a similar route within those days. It had to be somewhat flexible, but only within a few days. They were good.
Thanks for the review, Olivia. Auto transport is a smaller industry, so there are not necessarily trucks available on every route every day. Due to this, we ask for a range of days to load the vehicle based on historical and current market research. We strive to deliver the best service possible and we're happy we could meet your needs. We look forward to future moves.
Reviewed Sept. 28, 2021
I had Montway transport my cars from California to North Carolina. The guy who did it was excellent. He was very professional and put our mind at ease. The cars were great. I would use them again. There were problems on their end because of the day that we needed it and because everyone's moving out of California, but they accommodated us. The final cost was as they stated, too.
We appreciate the feedback, Cindy. We'll be sure to let the driver know they did an excellent job. If we can help again in the future just let us know!
Reviewed Sept. 28, 2021
We were moving from Philadelphia to Chicago and we used Montway. There were no hiccups in the process, so I was pleased with that. There were also no changes in the quote that I got. The driver was very nice, too. He informed us that he couldn't come with the truck to where we lived, so we agreed to meet a few blocks from our house and he was waiting there. He was communicative all the way, even notified us where he was and what time he was going to be arriving. He gave us one or two hours’ notice before the arrival and overall, our experience was super good. There were no scratches on the vehicle when it arrived, so I was happy with that. All in all, people can fully rely on their service.
Thanks for the review, Jose. We work hard to deliver outstanding service for our customers. The team will be delighted to hear they did a great job. We'll be sure to share this with them. Have a wonderful day!
Reviewed Sept. 28, 2021
Both the drop-off and the receiving side were less than two minutes. It couldn't have been better. The car arrived in perfect condition.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time.
Reviewed Sept. 27, 2021
I was sending my car from Ohio to Florida. I found Montway online. I've used somebody prior, and they were fine but I wanted to try another one, and that was Montway. They happened to be a little bit better. The trucking company that I used was excellent. They picked the car up when they said they would. They actually delivered it a little early. Some carriers charge like an upfront fee. I reserved mine like a month ahead of time, so they didn't charge my card anything until the day they picked it up. Then, they took their fee out. Once the car is delivered, I paid the driver the balance. It was pretty cut-and-dry. There were no surprises and I was very pleased.
I take care of my mom. She's got Alzheimer's and she got sick and couldn't go, so we had to cancel the trip. Montway canceled it. They weren't the least bit rattled. They didn't try to make it rough on me. They said, “Let me know when you're going to go. We'll reschedule it,” and they did just fine. The trucking company they put me with was Celetti Trucking, LLC. The driver called me before he came. He contacted me when he was close by. I had to have somebody else on the other end get the car and he was phenomenal. I felt real comfortable using them. They were very nice fellows. They put me at ease and the car arrived with no dings or dents.
Glad we could help with your needs, Mark. Auto logistics can be a complicated process and everyone has so many other things to worry about. So we do our best to deliver a professional and pleasant experience for all our customers. We wish you the best and if we can help with anything else just let us know.
Reviewed Sept. 27, 2021
I was transporting a car from Detroit to Los Angeles and Montway found a driver within the time that they said they would. For the pick-up, we had to meet the driver somewhere and I wasn't really expecting to have to do that, but that was okay and it wasn't very far away. Then, the delivery was right to the door and everything was when they said it would be.
Thank you for the review, Gloria. Truck drivers will always try and get as close to the locations as possible. But are subject to many legal and physical restrictions that may prevent them from doing so. In such cases, they'll ask to meet at a nearby location. We're happy to hear the trip went well. If we can help with anything else let us know!
Reviewed Sept. 27, 2021
The rep gave me all the information and he answered all the questions I had. When we dropped the vehicle off to be sent to where we were going, everything was fine. When we picked it up, we needed a translator because the driver only spoke Spanish. But the vehicle was in the same condition. Nothing was missing or broken. He took pictures of everything and let us check it before he left. The amount was cheaper than what we received after the fact. We traveled from Texas, South Carolina, and Montway worked with us on the drop-off.
Thank you for the kind words, Courtney. We're happy to hear we could deliver professional service for your trip. If we can help again in the future just let us know.
Reviewed Sept. 26, 2021
Everything went fine. The transport was about 1,000 miles and it was done within a week.
Thanks for choosing Montway for professional car shipping services. Happy to help any time!
Reviewed Sept. 26, 2021
Setting everything up was super fast and easy. Also, the driver called and gave me a heads-up if there was a delay or anything like that. Everything was in great condition. I would recommend Montway to anyone I know that's moving.
Hey Ashley, thanks for sharing your experience. Happy to hear we could deliver great service for your needs. We look forward to future moves.
Reviewed Sept. 26, 2021
I made a call to Montway to have my Toyota RAV4 transported since they could work with my time frame and they had the best price. In the end, the quote was exactly what I paid. For the delivery, I met them at Walmart because we live in a gated community and the roads are a little tight. All in all, they met their timelines, they did a great job, and I would recommend them.
Thank you for the review, Katy. We work with the largest pool of certified drivers in the country. Which allows us to meet the most strenuous of customer needs. We're happy to help any time and look forward to the next move.
Reviewed Sept. 26, 2021
Montway was very responsive and helpful when it came to making some last-minute changes. I wanted to add some items into the vehicle and I had originally ordered the transport without any additional items coming. I didn't think I could add anything in, but it turned out I could add in up to 100 pounds to the window line. So, that took care of my problem and it saved me the hassle of having to figure out another shipment of some goods. The only thing is it was an uncovered cross country transport, and when the car showed up, it was completely covered in smashed bugs on one side, which didn't surprise me. They came off with a good power wash but they could have offered some sort of intermediate level of protection like a plastic tear-off film on the side that's going to be facing the wind just so they could protect that better.
Thank you for the review, Abe. We appreciate your feedback. The idea of a car wrap does seem like a good idea. But this is actually prohibited for auto transport per regulations. Only the wrap issued when it leaves the factory would be allowed due to how it's applied. The reason for this is that it's possible for this wrap to come off during transport. Which presents a safety issue. An example is if the wrap flies off and impacts another vehicle.
Not the ideal situation at all. But, maybe an alternative solution would be for us to offer a car wash voucher or similar. Something we'd have to discuss further. As we're always striving to deliver the best service we can. Thank you again for your feedback and if we can help with anything else just let us know.
Reviewed Sept. 25, 2021
Their price was good. It was cheaper than anybody else. They also gave me the right answers, what I wanted to hear.
Thanks for the review, Mason. Auto logistics is a complicated service, so we try and be as communicative as possible about expectations and what can be done and how. If we can help again just let us know.
Reviewed Sept. 25, 2021
When I dropped my car off, the people were super nice to help me get my car in order, telling me what I needed to do for it, the inspection and stuff when I got there. It was super nice at the end when I picked up my car in Hawaii. They have a complimentary carwash here. I had an overall positive experience and if I ever had to ship my car back to mainland, I will definitely use Montway again.
Hey Julia! Thanks for sharing your experience. Ocean shipping can be an involved process. So we do our best to provide the essential information to make it as easy as possible. If we can help again in the future just let us know!
Reviewed Sept. 25, 2021
I needed to transport a Camry for about 3,000 miles. I looked at a few companies and Montway's prices were a lot more reasonable. I sent things up with them over the phone and I was told that I could put stuff in the trunk of the car up to 100 pounds, so I put another 100 pounds in the car. I was told that as long as it doesn’t cover the windows, it was okay. But when the driver went to pick up the car, he wanted $200 more and it was too late by then. I just paid the 200 and by the time I paid that, their price was very close to the other quotes that I got. Other than that, they brought the car to the house and the delivery time was very accurate. They let me know that 24 hours ahead of time about it and the car was in perfect condition when it arrived.
Thank you for your feedback, Lina. We will be sure to share this feedback with the carrier as it's important that we work with the most professional carriers out there. If we can help with anything else please let us know.
Reviewed Sept. 25, 2021
Everything has been great with Montway that's why we keep using them.
Hi Bill, thanks for being a great customer. We're happy to deliver outstanding service any time.
Reviewed Sept. 24, 2021
They were reasonably priced and had good recommendations online. They were very professional and knowledgeable. Very easy to deal with. We requested them to hold the vehicle for an extra few days because we had to close on our house, which they did with no problem. The driver called and texted when he needed a question answered. Or to check on whether or not he could deliver the vehicle. the vehicle when it arrived was fine. It didn't seem to be damaged at all.
Thanks for choosing Montway for professional car shipping services. We're happy to help and look forward to the next move.
Reviewed Sept. 24, 2021
Montway was referred to me by a friend and I got a good deal from them. The pickup and delivery went very smoothly and the guy knew what he was doing. We met him right where he said, when he said, and dropped off the cars. Aside from that, the cost was perfect and they were just super easy to work with.
Happy to hear we could meet your expectations, Deborah. We pride ourselves on providing the best experience we can. Thanks for the comments and we look forward to future moves.
Reviewed Sept. 24, 2021
I've been using Montway for a few years and most recently, the price is higher than what I had paid before but I know it's seasonal. I'm very satisfied with Montway.
Thank you for the review, Marcus. There are many factors that affect pricing and season is definitely one of them. You can learn more on our website at https://www.montway.com/how-much-does-it-cost-ship-car. We're happy we could deliver professional service. We look forward to the next move.
Reviewed Sept. 24, 2021
I like the price of Montway. The setup was super easy and seamless. It was also quicker than I expected. The driver was awesome, too. It was the same guy who picked up that dropped off and he was just super informative and really nice. I liked the guy. Everything was also just as it was when I dropped the vehicle off.
Hello Joey, thank you for sharing your experience. We're happy to hear that the driver did an excellent job. We'll be sure to share this feedback with them. If we can help with anything else let us know. Have a good one!
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