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Montway Auto Transport Reviews

4.6
5,450 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews

    Our review standards

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    Page 32 Reviews 4425 - 4575
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 9, 2021

    When my dad purchased a car from Upstate New York and needed it shipped down to Florida, we used Montway and it went really well. The pricing was within our budget and based off that experience, we went through them again when we were relocating from Virginia to Texas. Originally, we were meant to move a little bit earlier, but then we had some hiccups, so we had to move a week later. They managed to accommodate that and they managed to find another truck driver. The pickup and delivery went as scheduled. I stayed in an apartment so it made it a little bit more difficult for the driver to find suitable parking in the area to get the car loaded onto. But I couldn't blame them for that because that was just a location issue. It was not really the customer service point. Besides that, everything went smoothly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Eric. We appreciate your feedback as we always strive to deliver the best experience possible. If we can help with anything else please let us know.

    Verified purchase

    Reviewed Oct. 9, 2021

    The process was totally fine. The transport took less than a week.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2021

    I felt confident in their service and experience. Plus, we knew a couple of family friends who had used Montway before for a long-haul shipment. They were great. Awesome communication and delivered the car very safely. Loved it. I would recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 9, 2021

    My sister's boyfriend used Montway to ship his car from L.A. to Indiana and he said they were completely reliable, quick, and on time. So, I took his word for it and decided to use them. It was nice that you could pretty much easily contact someone, especially in my case as I was looking at quotes early on and wanted to know more about the actual precision of the dates at which the car would be picked up. So someone through customer service and the chat feature were able to help me well with figuring that all out for my situation.

    I needed specific timeframes for which my car was both picked up and delivered to me, where I was in two different locations, both at home and at work during the day. And it was fairly easy for them to let me know that they were coming in between 11:00 and 2:00. Then as they got closer, they were very consistent with communicating with me about how far away they were. So that was really important to me when deciding what location to have my car dropped off at, as if it was any earlier or any later, I could've been at the wrong location. There were different people who came for the pickup and delivery, but they were both fabulous. They were kind and very helpful in terms of letting me know about all the specs and explaining the paper that they handed me. My car was in perfect condition when it arrived and the price I paid was exactly the same as the quote I got.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ashley, thank you for sharing your experience. Communication is essential to the logistics process. So we're happy to hear that the drivers did a great job. If we can help with anything else please let us know.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 8, 2021

    I went online and I saw one of Montway's ads there, and I liked the recommendations. The transport was perfect. The driver was in town. I drove the car to him because he had a big truck. The same driver dropped the car off. I'd recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Kerry. We're happy to deliver professional car shipping services at any time.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2021

    Setting up the move was nice and easy. Communication with the driver was good. I'm satisfied with the process.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Chris, thanks for the comments. We're happy to deliver excellent service and communication for your needs. We look forward to future moves.

    Verified purchase
    Staff

    Reviewed Oct. 8, 2021

    Everything went well. Excellent experience. The vehicle was dirty. But, all around, good. I would recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto transport services. We look forward to future moves.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 8, 2021

    Montway was listed as one of the companies having better reviews and I like their price. They're responsive, too. A lot of people wouldn't respond back or they would overly harass me, and Montway didn't do that. I liked that too. The time frame was good for me too because a lot of people were saying it takes like nine days, and this one only took a couple of days and I like that too because I needed my car when I got here.

    When the driver picked up the car, he had to make an adjustment to when I could get the vehicle, but it was fine. It was just because of another customer. It wasn't his fault. He still made an adjustment for me, which I appreciated, because there was somebody who was supposed to drop off before me and the lady said she wasn't going to be there for like another hour. He was only like less than 20 minutes from where I was, so he was still willing to meet me and then go back to them, when originally he was just gonna wait for them, which was gonna hold me back longer. So, I appreciated that.

    I met him where I picked up a car because I came in on a Thursday night and my delivery was originally supposed to be in the morning of that Friday, but because of what happened, he wasn't able to do it until towards the evening. So, I got a one-day rental, but he met me where I got the rental and we got there at the same time, and then he double-checked everything and unloaded it for me and it was good.

    My car was fine when I got it. At the front of my car, there was a bolt that was kind of hanging, but it was taped up. So, they made extra precautions so that my car didn't have any additional damage to what was already done. So, that was cool because they didn't need to but they taped it up. I will definitely recommend Montway if somebody was gonna be moving across country because they were rated one of the highest ones. They had some of the most reviews and I feel like they lived up to the reviews that I read about. I didn't feel scammed in any kind of way. They kept communication. It was really good for the first time because with a lot of the other ones, when I looked at different reviews they had, it says they'd never came and picked the car up or they changed something last minute. That was never the case with Montway and the driver was more accommodating. It was very easy for me.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Crystal. We appreciate the comments. Our industry is very complex so we work hard to provide as much information as we can and be as communicative as possible. The more informed our customers are, the better the experience. We'll be sure to share your feedback with the carrier. We know they will be delighted. If we can help with anything else please let us know.

    Verified purchase
    Staff

    Reviewed Oct. 7, 2021

    They were good, very professional and communicated well. I'm very happy with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto transport services. We look forward to future moves.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2021

    I liked Montway's reviews and the customer service. I would recommend them. The handlers were professional. Everything was where it was supposed to be. They brought my car to me with no damage.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto transport services. We're happy to help any time.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppMaintenanceStaff

    Reviewed Oct. 7, 2021

    I looked at a number of different businesses and Montway had the highest reviews and they were very responsive. I was able to initiate contact on their website and they were very respectful as to how I wanted to be responded with, whether a text, email, or phone call. I've used them twice now. The communication basically was that once I set a date and a time range of when I wanted the vehicle picked up, they responded that they would let me know when they get closer to the date and what driver that they would connect with. This last time that I used them, the date that they had selected with the driver did not work for me, and they turned around within 24 hours and found a different driver that the schedule worked, so they did a fabulous job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Janet. We believe communication is essential to professional service. So we work hard to provide that and respond to everything that we can. Happy to hear our team could help with your moves. And we look forward to the next one.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffBilling

    Reviewed Oct. 6, 2021

    The customer service was very informative. They worked with my schedule when I had to backdate the date for the vehicle to be picked up and also worked with the time frame when I was arriving back to Texas. That was great for the customer service peeps by the phone. The individual that came to pick up the vehicle and transport it said he was gonna have it there by Monday, but I was expecting Tuesday. So it was a great turnaround. He took care of my vehicle and he was very pleasant and understanding of my concerns.

    When the driver told me that he was not too far from picking up the car, he told me a time frame. So when the time came around, I had reached out and saw if everything went well and if he was still coming. He didn't come in the time frame that he had but he explained that there was a car accident that took place on a highway. So I was totally fine with that. He was quick in responding and he let me know how far he was away to drop off my vehicle as well. He contacted me and let me know he was here. He was asking what was the best way to pull in his truck in and I gave him direction on that, so he won't have to back up and do all that maneuvering. Then he dropped my car off and had parked it, and gave me my keys.

    I asked the driver what form of payment would he like because I could have went to the ATM and get cash. I had cash at hand but I was short for $200 that I was gonna run and grab that for him. He said he has another way of payment method and he was very pleasant about it. I made sure he stood there while I forwarded the payment to him, so he can receive it, and so neither one of us have any problem. He was very pleasant and understanding. I assumed that the whole amount was coming out, but it was $200 that came out and the remainder was to get the vehicle. I liked that too. Overall, it was a great experience. So if I needed another vehicle transported anywhere else, I would definitely use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Candy. Drivers do their best to provide the best service they can. But due to the nature of auto logistics, it can be difficult. We're happy to see the driver did great. If we can help with anything else please let us know.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 6, 2021

    The car was very clean when it came in. It came at the same condition like they took it. But the timing wasn't good. It was late for three days. But other than that, it was really good. The representative was crazy good. The guy who drove the car was really clean and take care of the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Hatem. Every driver we work with drives to deliver on-time and professional service despite some of the unpredictable factors outside their control. We're happy to hear the driver did a great job. If we can help with anything else please let us know.

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceRates

    Reviewed Oct. 6, 2021

    With Montway, nothing was broken and everything was good. It was good service. I looked at about four different companies and Montway had a better price. I called them and they were quick. They gave me an estimate. They brought the car to me earlier than expected. It was also exactly the way I left it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the comments, Gregory. Thank you for choosing Montway for professional car shipping services. We look forward to future moves.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 5, 2021

    The driver was really nice. Everything was smooth with the pick up and drop off of the car. The customer service was really good too. The only thing was that I had to call a lot because they weren't clear that they would reach out to me once they had a driver. They weren't really specific. So I was on edge for two weeks to see if I needed to find something else. But overall, everything was really well. Everyone was super nice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Crystal. We apologize if we were unclear on this. But yes, as part of our services, once we dispatch a carrier we inform you immediately via email. We provide all the contact information for the carrier so you have it available. We are happy to hear the driver did great. If we can help with anything else please let us know.

    Verified purchase
    Customer ServicePriceRatesTransparency

    Reviewed Oct. 5, 2021

    I was looking for auto transport from one state to another state, and I was searching on Google. I got about four companies. I was calling each of them and asked for their rate and how they are working. I saw a lot of reviews about the Montway. I got really good feedback and one of my friends also used Montway in the past couple of years. They were really good. If I had any questions related to the quote or shipping or about the delivery of my car, they would answer very clearly, and they were really transparent. I also got a really good quote and we finalized in that quote.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review! Not everyone ships a car every day and that is exactly why we are here. Glad to hear our team did an excellent job with your move. We look forward to the next time.

    Verified purchase

    Reviewed Oct. 5, 2021

    Our experience with them was good. They didn't take that much time to find somebody. They handled questions and concerns very well.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Have a good one!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 4, 2021

    I left a message for a couple of places and Montway was one of the few that actually had somebody answer the call. So that made a lot of difference. But the one thing I didn't love was that they were really, really aggressive. They emailed multiple times a day and they also called. But I just wanted some information. I wasn't ready at that time because we were two months out to book. I was still getting emails even after I signed up with them. But then it was explained to me that they can't guarantee what time on the way out when the vehicle would be there. It was just a few days span. So that was really good because then they were like, "Okay. We're gonna put it in for this date. But don't accept it until this date." That was really well explained to me. As it turned out, it went perfectly.

    I also liked that Montway told me the amount for the poundage. They were super informative. Leo was the driver and he was phenomenal. He called, gave us the date, and then picked up the car near us. Then the car was there the day that we arrived. It could not have been better. The cost was definitely well worth it. Nothing got damaged on the car. So that was really good. Montway prepared us with an email that said, "When the driver picks it up, you're going to complete this form. You're going to take pictures of the car around, all around." They prepared us for that form to make sure that the driver was doing that and then Leo did that. Montway did a really good job. I was very, very, very pleased with it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the feedback, Sherry. We're always working to provide the best service we can and your feedback makes that possible. If we can help with anything else please let us know.

    Verified purchase

    Reviewed Oct. 4, 2021

    The man who did the pick up and delivery was great. He worked with us. We weren't in the original location we were gonna be when he delivered the car but he accommodated us. It was perfect. I'd use them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Cynthia. We'll be sure to let the driver know they did a great job. We look forward to future moves.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 4, 2021

    It was my first time transporting a car and everything was great. Their communication, price, the emails were thorough and explained the whole process. The experience was good. I'll make sure to choose Montway again next time.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 3, 2021

    Montway was informative, straightforward, and answered all my questions. They were very professional and they knew what they were doing. The driver knew exactly what was going on and was on time for the delivery. He was a little worried about getting into the street. He handled it beautifully, and everything went well. Other than being dusty, the car was fine. The quote was an accurate price and it was reasonable.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Tamim. We are happy we could deliver great service for your needs. If we can help again just let us know.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2021

    Montway contacted me after I did an internet search and they were quick. I wasn't there for the pickup. I was here for the delivery. The delivery was a little difficult because the driver spoke no English and he didn't want to drive the big truck to the street where I live, so he ended up driving my car over and delivering it. He gave me no notice that he was here and he got here earlier than I anticipated which was great, but it was hard for him to communicate with me where he was and how he was getting here. It wasn't really an issue, it just made it a little more difficult. I'd recommend Montway to several other people. My experience was very fast and easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Jeanne. Per FMCSA regulations, truck drivers are required to understand general traffic signs and directions and be able to converse with the general public to a sufficient level. If communication is ever an issue, we are here to provide assistance. We're happy everything worked out and the driver did a great job. We look forward to future moves.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Oct. 3, 2021

    They had the highest online ratings as well as good pricing. The reps were clear and they were on top of their stuff. It was a good experience. I had a great interaction with the driver. He was friendly and knowledgeable. He helped me out and got the car loaded up. He was in great communication with me throughout the entire transport. The transport took two days. It was lightning fast. It was almost too fast. They said it was gonna take a certain window, and the car was there the next day. I had to have somebody else go do it because I was not in the state that I was moving to yet.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto transport services. We're so happy to hear the team did great and will be sure to share your comments. We look forward to future moves.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 2, 2021

    We scheduled a location close by and very convenient to get to. Everything was easy and on time. The cost was fair given that it stayed within the timeframe that we discussed and the car was perfectly fine.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We are happy to help any time.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 2, 2021

    I looked for the Top 5 car shipping companies, and Montway kept on appearing. So, I went with them. Their customer service was really nice. It was pretty easy to get them on the phone. So, if you needed to use customer service, they're pretty easy to talk to. Other than that, their communication was primarily, to me, via email, and I found them really prompt, and I didn't have any issues. Once my car had a person that was gonna deliver it, that specific person was very easy to get on the phone. They were really nice in the delivery and in the shipping process, too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Nan. We work hard to provide professional service. We're very happy to hear our team did a great job with your needs. If we can help with anything else please let us know.

    Verified purchase
    Punctuality & SpeedStaffBillingTimeliness

    Reviewed Oct. 2, 2021

    I liked the payment option that Montway offered. The rep was really helpful in setting up the transport. I really liked the gentleman who physically transported my vehicle for me. He was always readily available. But I did end up getting my car later than what was intended. He had a lot of other deliveries in the area, and he had pickups as well. So the way that we had positioned my car, it was going to be his last stop. But the delivery kept getting pushed back, which was fine. He verified the drop off timeframe the night before and then the day of delivery, we also communicated a few times. I got my car the same day it was supposed to be delivered, but I got it several hours later than it was supposed to be here. It was a great experience. I would definitely recommend Montway for anyone who is making any trip. They were very reliable and my car was in good hands.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Ysenia. Truck drivers do their best to deliver on-time service despite the many factors outside their control. We're glad to hear the driver did a great job. If we can help with anything else please let us know.

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Oct. 1, 2021

    The first service was to transport my daughter’s car from DC to California so she can have it in college. The second one was to transfer my brother's car from Quantico, Virginia to Texas, so he can have his car and not have to be driven across the country. Montway Auto Transport was efficient and reasonably priced. They were a well put together company. They found me a driver and I coordinated with the driver when I would be in a certain place for pickup. When they delivered the cars, they asked me where I wanted to drop them off. The drivers that Montway got were all professionals. I'm a happy customer. I even got a discount for the second car. That always helps, too. I would use Montway anytime I have to transport again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the fantastic review, Anthony. We're happy we could help with both of your moves. No matter where in the country you are moving a car to, we can help. We look forward to future moves.

    Verified purchase

    Reviewed Oct. 1, 2021

    My experience with Montway was everything I hoped for and I would 10 out of 10 book with them again. My Subaru Forester arrived exactly when I wanted to. It showed up in the condition it left in.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Happy to help any time!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 1, 2021

    Montway's reviews were really good. The communication was pretty smooth. I could easily contact any representative at any given time, and they would answer my questions. It wasn't difficult for them to find me at work, but most importantly was the communication and clarity of how things will work, and then the car will be picked and delivered. If I had any questions, I could always have a chat or a phone call whenever required.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review! We work hard to deliver clear and professional service. Happy to help any time.

    Verified purchase
    Customer Service

    Reviewed Sept. 30, 2021

    Everything was on time and the communication was great. It was everything they said. The car got there sooner than we expected. In fact, it got there before us. The car was in good shape. I'd recommend and use them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto shipping services. Happy to help any time!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2021

    Everything was smooth with Montway. It was unbelievable how quickly they got from Florida to California. They inspected the car very thoroughly, and the same when they unloaded it. I was very impressed. The transport was from the villages Florida to Mill Valley, California. They left on a Monday afternoon. They contacted me Wednesday night. I picked it up Thursday morning. The driver said he'd contact me when within 24 hours of arriving and he did like 12 hours arriving. I was impressed just how quickly it got here because I expected more than two and a half days. There was a little road dust and dirt on the car but other than that, it was the same way I put it on.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Frances. We're happy to hear the transporter did an excellent job. We'll be sure to share your feedback with them. If we can help with anything else please let us know.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 30, 2021

    I received a very fair quote and excellent customer service. I called Montway Auto Transport up, told them the details of the car, told the details of the two locations, and what my timeframe was. They gave me a quote, I paid the deposit. If I had a question, I called them and they answered the phone. They told me when they would pick up the vehicle, and they picked it up. They walked the vehicle with me to note any prior dings and things on the vehicle. They took the vehicle and delivered it exactly as they promised. They put it right in my driveway. Everything was very professional. And anything I asked, they took care of. It was so seamless. Montway was the perfect experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 29, 2021

    We're in the military and through Montway, the transport was faster than the military transport. It was super easy and fast. I couldn't believe it. Also, the final cost didn't exceed the quote at all. It's the same.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Kathleen. We're happy we could help with your military move. If we can help again in the future just let us know.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2021

    The driver was good at communicating. He was really prompt, so we got our car a little sooner than we expected, which was awesome. The vehicle was absolutely great when we got it. It had a little bit of air pressure that was missing from one of the tires, but we figured it was because of how they tie it down. It was a very, very easy fix. We just put air in it and now it's fine. If we ever need to ship another car across, we'll definitely be using Montway again. They did a really great job. We had a scheduling conflict on when they were gonna pick the car up. But they were able to accommodate us so it was really nice. They are a very reliable source to ship your car across anywhere.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Noah. We'll be sure to share with the carrier. As it's important to us that we work with the best carriers out there. We look forward to future moves.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 29, 2021

    Montway had good reviews in Google. We had two cars but we sent them in different days. So, it was a little bit more expensive than sending them in the same time. But it was okay. The customer service was great. The pickup and delivery were good too. The driver of the truck was nice. Everything was okay.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Maya. We're happy we could help with your shipments. No matter when and where you are going, we can help.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Sept. 29, 2021

    I have used Montway before and it worked out. I decided to use them again and this trip was great as well. It was a little nerve-racking five days before you were leaving and the car hadn't been picked up yet. But I got how the service worked and Montway's reps were pretty good about communicating that while some of the other guys would say they'd call you when they'd call you. The car was picked up on a Thursday and the range that Montway gave me was three to five days. So I booked my return flight the following Thursday, a full week later. I expected the car on Wednesday or even Thursday but it came on Sunday. Other than that, when the driver picked up the car, we texted a little bit and he sent me his GPS location so I was able to find where he parked. Then, we used Walmart on this end and Walmart on the far end as our send and receive locations. So it was straightforward.

    The driver didn't speak English but he was really sweet and he knew what he was doing. The dispatcher on both ends was awesome as well. We were texting and talking to each other. I caught him at dinner a few times, and he was diligent about making sure I was calm and knew what was going on. Then, when the car arrived, it had no damage. As for the price, I paid in advance and they took my credit card. At the time, I didn't have the cash and Montway was one of the few that took a credit card. Everybody else wanted to pay the driver cash but when they quoted me, that was how they charged me.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, James. It's important to us that we work with the best drivers out there. So we take the time to vet every carrier for the professionalism and requirements our customers expect. We also offer a variety of payment options to meet customer needs. We're happy we could deliver great service and we look forward to future moves.

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    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2021

    I used Montway a few years ago to ship my car, and it went really well. I had a good first experience, so I used them again when I needed to ship my car for the second time. They were quick to reach out to me when I was setting it up. I had to give them a date range when I wanted the car picked up and when I wanted it delivered and they were able to put me in touch with a driver who was doing a similar route within those days. It had to be somewhat flexible, but only within a few days. They were good.

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    Response from Montway Auto Transport

    Thanks for the review, Olivia. Auto transport is a smaller industry, so there are not necessarily trucks available on every route every day. Due to this, we ask for a range of days to load the vehicle based on historical and current market research. We strive to deliver the best service possible and we're happy we could meet your needs. We look forward to future moves.

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    PriceStaff

    Reviewed Sept. 28, 2021

    I had Montway transport my cars from California to North Carolina. The guy who did it was excellent. He was very professional and put our mind at ease. The cars were great. I would use them again. There were problems on their end because of the day that we needed it and because everyone's moving out of California, but they accommodated us. The final cost was as they stated, too.

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    Response from Montway Auto Transport

    We appreciate the feedback, Cindy. We'll be sure to let the driver know they did an excellent job. If we can help again in the future just let us know!

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 28, 2021

    We were moving from Philadelphia to Chicago and we used Montway. There were no hiccups in the process, so I was pleased with that. There were also no changes in the quote that I got. The driver was very nice, too. He informed us that he couldn't come with the truck to where we lived, so we agreed to meet a few blocks from our house and he was waiting there. He was communicative all the way, even notified us where he was and what time he was going to be arriving. He gave us one or two hours’ notice before the arrival and overall, our experience was super good. There were no scratches on the vehicle when it arrived, so I was happy with that. All in all, people can fully rely on their service.

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    Response from Montway Auto Transport

    Thanks for the review, Jose. We work hard to deliver outstanding service for our customers. The team will be delighted to hear they did a great job. We'll be sure to share this with them. Have a wonderful day!

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    Reviewed Sept. 28, 2021

    Both the drop-off and the receiving side were less than two minutes. It couldn't have been better. The car arrived in perfect condition.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time.

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    PriceMaintenanceStaff

    Reviewed Sept. 27, 2021

    The rep gave me all the information and he answered all the questions I had. When we dropped the vehicle off to be sent to where we were going, everything was fine. When we picked it up, we needed a translator because the driver only spoke Spanish. But the vehicle was in the same condition. Nothing was missing or broken. He took pictures of everything and let us check it before he left. The amount was cheaper than what we received after the fact. We traveled from Texas, South Carolina, and Montway worked with us on the drop-off.

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    Response from Montway Auto Transport

    Thank you for the kind words, Courtney. We're happy to hear we could deliver professional service for your trip. If we can help again in the future just let us know.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 27, 2021

    I was sending my car from Ohio to Florida. I found Montway online. I've used somebody prior, and they were fine but I wanted to try another one, and that was Montway. They happened to be a little bit better. The trucking company that I used was excellent. They picked the car up when they said they would. They actually delivered it a little early. Some carriers charge like an upfront fee. I reserved mine like a month ahead of time, so they didn't charge my card anything until the day they picked it up. Then, they took their fee out. Once the car is delivered, I paid the driver the balance. It was pretty cut-and-dry. There were no surprises and I was very pleased.

    I take care of my mom. She's got Alzheimer's and she got sick and couldn't go, so we had to cancel the trip. Montway canceled it. They weren't the least bit rattled. They didn't try to make it rough on me. They said, “Let me know when you're going to go. We'll reschedule it,” and they did just fine. The trucking company they put me with was Celetti Trucking, LLC. The driver called me before he came. He contacted me when he was close by. I had to have somebody else on the other end get the car and he was phenomenal. I felt real comfortable using them. They were very nice fellows. They put me at ease and the car arrived with no dings or dents.

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    Response from Montway Auto Transport

    Glad we could help with your needs, Mark. Auto logistics can be a complicated process and everyone has so many other things to worry about. So we do our best to deliver a professional and pleasant experience for all our customers. We wish you the best and if we can help with anything else just let us know.

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    Staff

    Reviewed Sept. 27, 2021

    I was transporting a car from Detroit to Los Angeles and Montway found a driver within the time that they said they would. For the pick-up, we had to meet the driver somewhere and I wasn't really expecting to have to do that, but that was okay and it wasn't very far away. Then, the delivery was right to the door and everything was when they said it would be.

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    Response from Montway Auto Transport

    Thank you for the review, Gloria. Truck drivers will always try and get as close to the locations as possible. But are subject to many legal and physical restrictions that may prevent them from doing so. In such cases, they'll ask to meet at a nearby location. We're happy to hear the trip went well. If we can help with anything else let us know!

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    Reviewed Sept. 26, 2021

    Everything went fine. The transport was about 1,000 miles and it was done within a week.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Happy to help any time!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2021

    Setting everything up was super fast and easy. Also, the driver called and gave me a heads-up if there was a delay or anything like that. Everything was in great condition. I would recommend Montway to anyone I know that's moving.

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    Response from Montway Auto Transport

    Hey Ashley, thanks for sharing your experience. Happy to hear we could deliver great service for your needs. We look forward to future moves.

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    Customer ServicePriceRates

    Reviewed Sept. 26, 2021

    I made a call to Montway to have my Toyota RAV4 transported since they could work with my time frame and they had the best price. In the end, the quote was exactly what I paid. For the delivery, I met them at Walmart because we live in a gated community and the roads are a little tight. All in all, they met their timelines, they did a great job, and I would recommend them.

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    Response from Montway Auto Transport

    Thank you for the review, Katy. We work with the largest pool of certified drivers in the country. Which allows us to meet the most strenuous of customer needs. We're happy to help any time and look forward to the next move.

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    CoverageStaff

    Reviewed Sept. 26, 2021

    Montway was very responsive and helpful when it came to making some last-minute changes. I wanted to add some items into the vehicle and I had originally ordered the transport without any additional items coming. I didn't think I could add anything in, but it turned out I could add in up to 100 pounds to the window line. So, that took care of my problem and it saved me the hassle of having to figure out another shipment of some goods. The only thing is it was an uncovered cross country transport, and when the car showed up, it was completely covered in smashed bugs on one side, which didn't surprise me. They came off with a good power wash but they could have offered some sort of intermediate level of protection like a plastic tear-off film on the side that's going to be facing the wind just so they could protect that better.

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    Response from Montway Auto Transport

    Thank you for the review, Abe. We appreciate your feedback. The idea of a car wrap does seem like a good idea. But this is actually prohibited for auto transport per regulations. Only the wrap issued when it leaves the factory would be allowed due to how it's applied. The reason for this is that it's possible for this wrap to come off during transport. Which presents a safety issue. An example is if the wrap flies off and impacts another vehicle.

    Not the ideal situation at all. But, maybe an alternative solution would be for us to offer a car wash voucher or similar. Something we'd have to discuss further. As we're always striving to deliver the best service we can. Thank you again for your feedback and if we can help with anything else just let us know.

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    Reviewed Sept. 25, 2021

    Everything has been great with Montway that's why we keep using them.

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    Response from Montway Auto Transport

    Hi Bill, thanks for being a great customer. We're happy to deliver outstanding service any time.

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    PriceRates

    Reviewed Sept. 25, 2021

    Their price was good. It was cheaper than anybody else. They also gave me the right answers, what I wanted to hear.

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    Response from Montway Auto Transport

    Thanks for the review, Mason. Auto logistics is a complicated service, so we try and be as communicative as possible about expectations and what can be done and how. If we can help again just let us know.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Sept. 25, 2021

    I needed to transport a Camry for about 3,000 miles. I looked at a few companies and Montway's prices were a lot more reasonable. I sent things up with them over the phone and I was told that I could put stuff in the trunk of the car up to 100 pounds, so I put another 100 pounds in the car. I was told that as long as it doesn’t cover the windows, it was okay. But when the driver went to pick up the car, he wanted $200 more and it was too late by then. I just paid the 200 and by the time I paid that, their price was very close to the other quotes that I got. Other than that, they brought the car to the house and the delivery time was very accurate. They let me know that 24 hours ahead of time about it and the car was in perfect condition when it arrived.

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    Response from Montway Auto Transport

    Thank you for your feedback, Lina. We will be sure to share this feedback with the carrier as it's important that we work with the most professional carriers out there. If we can help with anything else please let us know.

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    Staff

    Reviewed Sept. 25, 2021

    When I dropped my car off, the people were super nice to help me get my car in order, telling me what I needed to do for it, the inspection and stuff when I got there. It was super nice at the end when I picked up my car in Hawaii. They have a complimentary carwash here. I had an overall positive experience and if I ever had to ship my car back to mainland, I will definitely use Montway again.

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    Response from Montway Auto Transport

    Hey Julia! Thanks for sharing your experience. Ocean shipping can be an involved process. So we do our best to provide the essential information to make it as easy as possible. If we can help again in the future just let us know!

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    PriceRates

    Reviewed Sept. 24, 2021

    I've been using Montway for a few years and most recently, the price is higher than what I had paid before but I know it's seasonal. I'm very satisfied with Montway.

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    Response from Montway Auto Transport

    Thank you for the review, Marcus. There are many factors that affect pricing and season is definitely one of them. You can learn more on our website at https://www.montway.com/how-much-does-it-cost-ship-car. We're happy we could deliver professional service. We look forward to the next move.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 24, 2021

    They were reasonably priced and had good recommendations online. They were very professional and knowledgeable. Very easy to deal with. We requested them to hold the vehicle for an extra few days because we had to close on our house, which they did with no problem. The driver called and texted when he needed a question answered. Or to check on whether or not he could deliver the vehicle. the vehicle when it arrived was fine. It didn't seem to be damaged at all.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help and look forward to the next move.

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    Price

    Reviewed Sept. 24, 2021

    Montway was referred to me by a friend and I got a good deal from them. The pickup and delivery went very smoothly and the guy knew what he was doing. We met him right where he said, when he said, and dropped off the cars. Aside from that, the cost was perfect and they were just super easy to work with.

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    Response from Montway Auto Transport

    Happy to hear we could meet your expectations, Deborah. We pride ourselves on providing the best experience we can. Thanks for the comments and we look forward to future moves.

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    PriceStaffRates

    Reviewed Sept. 24, 2021

    I like the price of Montway. The setup was super easy and seamless. It was also quicker than I expected. The driver was awesome, too. It was the same guy who picked up that dropped off and he was just super informative and really nice. I liked the guy. Everything was also just as it was when I dropped the vehicle off.

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    Response from Montway Auto Transport

    Hello Joey, thank you for sharing your experience. We're happy to hear that the driver did an excellent job. We'll be sure to share this feedback with them. If we can help with anything else let us know. Have a good one!

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    PriceStaff

    Reviewed Sept. 23, 2021

    I was happy with everything Montway did and the driver was very nice. I've used them a couple of years ago to ship a car and it was a little more expensive this time but it was fine.

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    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services. We're happy to help deliver any time.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 23, 2021

    I went online and got through a lot of transporters and I thought Montway was way cheaper and better. They had to make sure the vehicle had no damages, so they came and picked up my car in North Carolina. They said they had to transport it to California so they could ship it to Hawaii. When it came here, there was a crack on my left side, the back window. The little small window was already cracked. Then the little mirror on the driver's side was wiggling.

    I filed the claim with Matson because they were the ones who shipped the vehicle to Hawaii. They gave me an appointment. I took the car to the appointment and the person who did the appointment quoted everything and forwarded it to Montway. Then I never heard from them for a month because over there takes almost a minimum of a month so I was just waiting. Then I followed up with them. The person I forwarded the claim said they were not responsible for those. I have to follow up with Montway because it looked like this damage of car was when they picked it up. Matson is pushing me out, so I don't know if Montway will do anything about it. I had problems since the day they told me they were gonna pick the car. I had to follow up with them all the time. It was a mess, but I had no option, so I had to be patient.

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    Response from Montway Auto Transport

    Hello Naomi, I'm sorry to hear about the inconvenience. Logistics is a complex industry and not everyone ships a car every day. Unfortunately, this is the first time we've heard about the situation. We're not sure who you spoke with before, but we've checked all our records. Montway has received no previous correspondence or documentation to show that there was ever an issue with your shipment.

    As it's been over two months since delivery, this presents a number of problems. Especially if the issues are undocumented. We would suggest that at this point you report this to your own insurance if you have not already. As they would be able to provide the best steps to proceed forward.

    Best regards,
    Richard K

    Montway Auto Transport

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    Customer ServiceTechPricePunctuality & SpeedStaffTimeliness

    Reviewed Sept. 23, 2021

    I was relocating Gary, Indiana, to Las Vegas, Nevada. We used American Van Lines as movers and they didn't do auto transport so they recommended Montway. I made the call, got a quote, and it kind worked from there. We had a couple of dates that I tentatively had scheduled but what I liked about their service was that because it was tentative, nothing was written in stone, meaning I was able to call and change the dates that we had suggested early on a couple times. So that was really helpful. American Van Lines wasn't the same way. As an example, as the tentative date that they had it on the books got closer, I didn't hear from anybody. Then I got a call saying that the movers would be here in two days from that date. But that was tentative, so that was problematic. But I didn't have that problem with Montway.

    The quote they gave me was pretty accurate and there was no change. Then, once we had the person established to come on and pick up the vehicles, he came and I didn't hear back. But at the time, I was dealing with a lot of different vendors and I made a call to him in error. And he said he was doing great. Then I got a call saying that the cars would be delivered on the same day that I was moving in. So that was a good thing as I didn't have to wait. But they waited a couple of days before bringing it to the house, which was great as well. The cars were a little dirty but that was a cross-country transport so that was minor.

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    Response from Montway Auto Transport

    Thank you for the review, Steven. When moving across the country, there are many factors and when working with different aspects of your move it can get confusing. We're happy we could deliver professional service. If we can help again just let us know.

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    PriceStaff

    Reviewed Sept. 22, 2021

    The rep from Montway provided a quote and that was what we paid. The reps picked up the car at a place that I had decided on that was a big open parking lot in my town. So, that worked out well. And the car was dropped off at my daughter's address. The driver told me at the time that he was loading it onto the truck that it would probably be five days. It was seven days but that was reasonable. I read a lot more comments after the fact and found that it doesn't always happen to be that with them and with other transporting companies. It doesn't always work out so smoothly but I lucked out. So, I was happy that there was no damage to the car.

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    Response from Montway Auto Transport

    Hello Beth, thank you for sharing your experience. We move over one hundred thousand vehicles each year. And are happy to say that the vast majority of our shipments are just as smooth. As with any business in a complex logistical field such as ours, issues can occur. What's important is that we are here to help. We're happy we could deliver excellent service for your needs. If we can help with anything else just let us know!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 21, 2021

    I was moving from California to Texas and I‘m in the military. I've shipped vehicles from overseas back to the States and it was a terrible ordeal. I was reluctant to do it again. However, from start to finish, I was perfectly satisfied with Montway. Plus, they are military-friendly. The driver and I were trying to keep the same schedule so we could meet him here because he was leaving California a different time than we were and we didn't want the vehicle to go in storage. So, he texted me along the way and when he was in San Antonio. Every time he told me he was going to be somewhere or call me, he was on time. So, I couldn’t ask for more.

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    Response from Montway Auto Transport

    Thanks for the review, Brian. Communication is essential to our business. We're happy to hear the driver demonstrated this. We help with military moves in and out of the country all the time. So we're always here if you need us.

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    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 21, 2021

    The customer service team from Montway was knowledgeable about every point to the shipping. The pick-up and delivery were excellent. The reps were there on the time they said they were going to be and everything was fine. The quote could have been better though. A couple of hundred dollars would even make me happy but Montway got to make their fee. They are a middle guy but I was happy with the service. If they keep an eye on their drivers and their driver's insurance, it works for me.

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    Response from Montway Auto Transport

    Thank you for the feedback, William. What's most important to us is getting your vehicle shipped in a timely matter. We use the most sophisticated technology and data available to provide a fair market quote to do so. This may sometimes cause us to run a bit higher than competitors. But you can rest assured knowing that you are getting a qualified and licensed carrier within acceptable timeframes. We're happy we could help with your move. If we can help again just let us know!

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    Price

    Reviewed Sept. 20, 2021

    The quote from Montway was good and the person went above and beyond to get my car and deliver it. Also, it was earlier than what I expected. So, it worked out perfectly for me. The overall experience was great and I do not have any complaints.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services! Have a wonderful day.

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    PriceStaff

    Reviewed Sept. 20, 2021

    I was out of town, needed my car towed home, and I just picked Montway. The rep was excellent. It was all perfect and the quote was exactly what they told us. People should not think twice about Montway. It worked out great.

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    Response from Montway Auto Transport

    Thanks for the review, Valarie. We move thousands of cars every day and are happy to help any time!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 19, 2021

    The customer service rep was very helpful and the quote was great. It was super convenient and fast, and it was a decent price. The driver was knowledgeable and the car was the same as it was when he picked it up. I was very satisfied with my experience with Montway and I’ll recommend and use them again.

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    Response from Montway Auto Transport

    Hey Boyce, thank you for the review. We move thousands of cars every day and are always happy to help. We look forward to the next move.

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    Customer ServiceTechPriceStaff

    Reviewed Sept. 19, 2021

    The rep who helped me set up the service and I were talking longer than we had to because she was a doll and she helped me out. She was based in Indiana and the person who was getting me was based in Virginia but he was down in that area. And what Montway does is they do nationwide and contract different companies that has transport. It worked out great for me. The quote was the cheapest that I heard because I was trying to get a U-Haul and it was very complicated with what was going on but I had to get my truck up to Virginia, and I got it. It's working okay, too. The driver was a sweetheart. He was nice and even gave me some information on what I could do to get my car fixed. Everybody that I talked to dealing with Montway was great. It was a very good move. I kept their phone number and all of the information in my phone so that I have it if I ever have to use it again.

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    Response from Montway Auto Transport

    Thanks for the review, Yvonne. We strive to deliver outstanding service every time and feedback such as this makes that possible. We'll be sure to share with the carrier as they'll be delighted. We look forward to future moves.

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    PriceStaff

    Reviewed Sept. 18, 2021

    We set up the move online and within a few days, we did our quote. It was a pretty seamless process. I had an excellent experience with Montway and I liked the fact that they gave us a progression where we can see the status of our cars online. It took less than seven days for them to ship our cars.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping solutions. We're happy to deliver any time!

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    Customer ServiceStaffRates

    Reviewed Sept. 18, 2021

    Montway's rates were competitive and I found the customer service to be pretty positive. The driver had limited English but he was with his son and I was very pleased with the interaction I had with the son.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional transport solutions. We're happy to deliver great service any time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 17, 2021

    I called and talked to somebody at Montway and had a good experience. Also, I liked that there was an online chat that people seem to respond to pretty quickly. I shipped three cars with them in about two months. I talked to every driver and if I called or if I had questions, they answered them. During the drop offs, there was some complexity with my college kid being available to get to cars and they were nice and accommodating. And other than being a little dirtier, all of the cars arrived in just the same shape they left. There was also one time, my son broke down in Las Vegas and he ended up flying home and leaving the car there. I called Montway and my car was on a truck two hours after I ordered the pickup.

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    Response from Montway Auto Transport

    Thanks for the review, Bruce! With our robust network of nationwide and local drivers, we're able to handle any complex situation. If we can help with anything else let us know.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2021

    Getting a transport took just a few minutes. I had a very good experience with customer service. Communication with the drivers was very good too. The move took just a couple of days.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Jesse. We are committed to delivering the best service possible for our customers. We're always here to help and look forward to working with you again in the future.

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    Staff

    Reviewed Sept. 16, 2021

    I had a very good experience. Everything was on time and how the process would be was communicated well with me. The driver stayed in contact. They picked the vehicle up on a Tuesday and I had it by Thursday.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for leaving us a review, Andrea. We are committed to delivering professional and transparent service to our customers. We're happy we could meet your needs and we look forward to assisting you again in the future.

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    Reviewed Sept. 16, 2021

    It was a pretty smooth and timely service and I was really happy with it.

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    Response from Montway Auto Transport

    We appreciate you taking the time to share a review, Basit. Auto transport is a complex logistical service. So we are committed to offering the best experience we can and being transparent with services. We're happy we could help with your move and look forward to assisting you again in the future.

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    Reviewed Sept. 15, 2021

    I felt very good with Montway's process. But, they might have made it easier if they brought a bigger truck with a bigger liftgate. But other than that, the move was good. They did a really good job.

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    Response from Montway Auto Transport

    Thanks for the feedback, Allan. We do our best to provide transparent and professional service to our customers. We'll be sure to share your feedback with the carrier as we expect every carrier to meet our high standards. We wish you the best and look forward to assisting you again in the future.

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    Staff

    Reviewed Sept. 15, 2021

    Their reps answered all my questions and the responsiveness of the team and the driver was good. The driver was very communicative and was on top of letting me know when he was going to be there and where to meet him.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Alice. Auto transport is a complex logistical process. We pride ourselves on delivering an informative and transparent process for our customers. We're happy to hear that the driver did an excellent job and will be sure to share your feedback with them. We look forward to assisting you again in the future.

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    Customer ServiceStaff

    Reviewed Sept. 14, 2021

    Montway had the ability to be flexible. I needed a fairly specific timeline both for pick-up and drop-off. The setup was easy and it was just an initial phone call then there was good follow-up in both email and text to show things were tracking. The pick-up with the crew was right on time and very professional. The car was transported from the DC area to Florida. It was a couple of thousand miles and it took two days. When shipping a vehicle, it's all a matter of what a customer has as priorities. But look for a professional outfit. In my case, I had a very good experience with Montway.

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    Response from Montway Auto Transport

    Thank you for the review, Blake. We pride ourselves on being informative and transparent with customers. Communication is essential and as long as it's understood what you as a customer need, we can let you know what is possible. With our huge network of professional carriers, it's very likely we can make it happen. Thank you again and we look forward to assisting you again in the future.

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    Staff

    Reviewed Sept. 14, 2021

    I worked with a transporter but they couldn't get my car to a smaller city so I used Montway instead. They were helpful and they were able to get my car from a smaller city to an even smaller city in no time. They were fantastic.

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    Response from Montway Auto Transport

    Thank you for the review, Ali. With our huge network of certified and professional carriers, we can deliver to any US city. No matter how small. We look forward to assisting you again in the future.

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    Customer ServicePunctuality & SpeedFollow-Through

    Reviewed Sept. 13, 2021

    I called Montway to set up and get the information and that was really easy. They weren't the cheapest but they were the most reliable according to the reviews. There was a smooth transition in the process and they made it quick and simple. The guy came as promised and hooked the car up. He picked it up around 10:00 in the morning and he was at the destination at 8:00 the next morning. I got a call from my son saying the car arrived. Go with Montway.

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    Response from Montway Auto Transport

    Thanks for sharing your experience, Alicia. We only work with highly vetted and professional carriers. So it's always great to hear they did a good job. We appreciate the review and look forward to assisting you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2021

    I needed a car moved as fast as possible from Colorado to California. Montway got it there in three days, which was great. The service was really friendly. Communication was mostly through texts directly with the drivers and meeting them directly at the pick-up place. They dropped the car exactly where I wanted it. I wasn't at the house that it was being delivered to. They did a great job of dropping it off there. As soon as the driver got to the destination, he sent me pictures of the car dropped off and did inspections. Montway was very straightforward and I would highly recommend them.

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    Response from Montway Auto Transport

    Thanks for the review, Beau. We pride ourselves on delivering transparent and professional service for our customer's needs. We're happy we could help with your move. The driver will be so happy to hear they did an excellent job. We look forward to future moves.

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    Customer ServicePriceStaffRatesFollow-Through

    Reviewed Sept. 12, 2021

    Montway's customer service was straightforward and to the point. He gave me the quote for a cross-country transport from the East to West Coast. The prices were good and he explained everything well such as the deposit part. The driver called when he was an hour away as promised and was consistent with that. On the day they promised to deliver, the guy showed up. It was a three-day window and it worked out well. I'm very happy.

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    Response from Montway Auto Transport

    Thanks for the review, Atit. Auto transport is not an everyday service for most people. It's important to us that deliver smooth and transparent service. We're happy to hear we could meet your transport needs and if we can assist again just let us know.

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    Staff

    Reviewed Sept. 12, 2021

    Montway transported my vehicle from the East Coast to the West Coast. The move took a week or less once the vehicle was picked up. I understand that Montway is just a broker, but you're working with a quality broker that hires quality truckers. If you work with a bad broker, you're gonna have a bad day.

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    Response from Montway Auto Transport

    Thanks for the awesome insights, Ali. As a broker, it's important to us that we work with highly vetted and professional carriers. We take many steps to do this and are transparent with our services and what we can deliver for our customers. We believe this commitment to quality is important in ensuring safe and secure services. We're happy we could help and look forward to assisting you again in the future.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 11, 2021

    Out of the services I tried, the only one that actually went to try to get my car was Montway. The other services made a bunch of promises and didn't fulfill them. Montway, on the other hand, did big time. Any time I reached out to them, they got back to me within the same business day. I didn't have too many questions because they streamlined things and made them really easy. They really did a good job harboring the communication between the person who I bought the vehicle from and myself. They were able to get everything scheduled and I didn't have to do much.

    I put an order on a Monday and they picked up the car that Friday. It got to me that Monday or Tuesday. The transport was from Ohio to Southern California. I could not picture myself using any other company to transport a vehicle besides Montway. If you see a company called Upscale Auto Transport, they're the biggest scam artist in the world. Don't go with them. They blocked my call and my phone number because I asked if they were still picking up my vehicle.

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    Response from Montway Auto Transport

    Hi David, thank you for sharing your experience. As a professional business, communication and transparency are everything to us. As we believe this delivers the best customer experience and helps fulfill their needs. We're happy we could meet your needs and we look forward to assisting you again in the future.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 11, 2021

    We used Montway two years ago by chance on uShip. They had the best reviews out of the people who were bidding on the dispatch thing. When we needed the service again, we thought they would be the best to use. Communication was automated at first. But when I was able to speak with someone, everyone I spoke to had a great disposition. When the car arrived, my husband said the rims were scratched up from the driver taking it off the rack. The driver was very forthcoming and offered to pay for it. We didn't pursue anything with him. All in all, I was satisfied.

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    Response from Montway Auto Transport

    Thank you for the feedback, Brionne. We strive to deliver professional service and to work with highly rated and professional carriers. We're happy to see that reflected in your experience. We are always here to help and we look forward to future moves.

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    Customer ServiceTechPriceRefunds & PayoutsStaffRatesCommunication

    Reviewed Sept. 3, 2021

    I started with the uship.com website and got quite a few quotes upwards because I was transporting two cars. At the time, they were wanting anywhere from $3,500 to $4,000. Montway was one of the companies that was in the quote. They were second in price, but it was still expensive. I called them up to see if they'd give me a secondary quote. When I did, the quote came in under $3,000. They also came in with the timeline that I needed for my car transportation.

    The company that they used to ship my cars was fantastic and the final pricing was spot-on. I was very satisfied with the process. I had interaction with the driver when he came to pick up the cars and a little bit along the way to tell me where they were at. They kept me in the loop and when they were going to be delivering the cars. They were able to come right to the house. When they dropped off the cars, the driver told me that he had an accident with one of my trucks. He backed into something, and it ruined my bed. He took the truck somewhere to get it fixed, and he paid for the process on his own dime.

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    Response from Montway Auto Transport

    Thank you for the feedback, Chad. It's important to us that we work with the most professional and highly vetted carriers in the industry. We're happy to see that professionalism demonstrated here. We look forward to assisting you again in the future.

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    PriceStaffRates

    Reviewed Sept. 3, 2021

    My experience with Montway was very positive. The driver who picked up the vehicle looked at my vehicle thoroughly. He was friendly, professional, and explained what he was doing. He was able to arrive at my house. He arrived around the time that he was supposed to. He made a mistake and brought the car to a different address because he was not given the correct address by someone else. But he eventually found it, which was fine.

    I was very meticulous and I took my own video and the vehicle was exactly in the condition that it was when it was picked up, except for one thing that I noticed only after it had been dropped off. I had a better opportunity to look around in the shade rather than direct sunlight. There seemed to be a little bit of a scratch that started from the front of the vehicle to the end of the vehicle. But it was minor. So, I didn't really bother to report it and was able to rub it off. It's still there, but it doesn't bother me that much. Their cost was reasonable. Wasn't the cheapest, but the difference in cost between Montway and its competitors was justified by the price, given that they struggled with some of their other competitors, who might have been cheaper, but couldn't seem to be consistent in that same execution.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Ramon. It's important to us that we work with the most professional and vetted carriers out there. We're always here to help and if we can assist again in the future please let us know.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 3, 2021

    I called a few companies, and Montway was responsive and quick. I was very comfortable to work with them. The representative that set up the transport picked up right away, and even sent me a text. He was available every time I called him.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We believe in providing smooth communication and transparency. Especially as not everyone ships a car every day. We're happy we could help with your move and look forward to assisting again in the future.

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    Customer ServicePriceStaffBilling

    Reviewed Sept. 2, 2021

    Everything was top-notch with Montway. I got an instant quote online and then, I got a call back within 30 minutes to verify that I still wanted the car to be transported. Everything was 100%. The driver was very polite, professional and made sure that all my questions were answered. He took photos of everything and made sure that everything was right with the car. He had the bill of lading right there and made sure everything was right with that. There were no issues whatsoever. He called me an hour beforehand and showed up when he said he was. I've used Montway three times and I would recommend them to anybody who needs their car transported.

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    Response from Montway Auto Transport

    Thanks for the great review, Brian. It's important to us that we work with the best drivers out there. Having a high set of standards and vetting process is what makes reviews like this possible. We're very happy to hear the driver did great and we're sure they'll be excited to hear your feedback. We look forward to the next move.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 2, 2021

    Montway took a while to connect with me. I kept trying to reach out to the owner to verify information. He was busy. I had to call four times myself, and he had a difficult time connecting me to the contact. But I got through and my car was delivered early and in a great condition, and they were very helpful. I'm very happy. I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for providing your feedback, Priscilla. Communication is everything to us as we work hard to deliver the best service possible. We're happy to hear the driver did a great job. And we look forward to future moves.

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    Customer Service

    Reviewed Sept. 2, 2021

    Everything was smooth with Montway and I would recommend them. They were good with communicating with me. It was primarily by call or text. They shipped the vehicle from right outside of Atlanta, Georgia to El Paso and it took about 24 hours, which wasn’t that long.

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    Response from Montway Auto Transport

    Thanks for the review, Anthony. Communication is everything with our services and we're happy to hear we could deliver for your needs. If we can assist again just let us know!

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    Rates

    Reviewed Sept. 1, 2021

    Montway kept in contact with me wherever they were at when they delivered the car, which was what we were interested in. They did a good job. They delivered right to my front door. I also checked on two different companies besides Montway, and Montway was the cheapest. Use them. They did fine by me.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Ricky. We strive to deliver the most professional auto shipping services we can. We look forward to assisting you again in the future.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2021

    Everything worked out perfectly with Montway. The communication was excellent. The driver contacted me and we stayed in touch. The vintage car was in perfect shape when it arrived and everything was exactly as stated.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for vintage car transport. We're happy we could help with your shipping needs and look forward to the next move.

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    Staff

    Reviewed Sept. 1, 2021

    Montway was perfect. They were helpful and delivered on time. They were very responsive when we had questions because it was from Boston to a Chicago neighborhood, so it was a hefty drive back. The driver was super nice and the car was fine. Montway was great and I would recommend them every time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Amy. Happy we could help with your Chicago move. It's important to us that we work with the best drivers we can. Were sure they will be excited to hear your feedback. If we can assist again in the future just let us know.

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    Staff

    Reviewed Aug. 31, 2021

    I had a good experience with Montway. They did exactly what I asked within a very reasonable amount of time and everybody was very professional and helpful. They communicated with me well. So, I don't have any issues.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffTransparency

    Reviewed Aug. 31, 2021

    A neighbor saw my car and she asked how I got my car here from Hawaii and I said that I used a transport company. Then she said that her daughter was trying to move to California. So, the next time I saw her, I got her telephone number and forwarded the website and the telephone number of Montway. I told them about it because when I first had my car shipped to Hawaii, I used Matson. And during the pandemic, they said they were not going to do auto anymore, especially when it came to the mainland, like when it came to transporting the car from the location to Long Beach. They totally got out of the business. So, I went with Montway. They took care of everything from start to finish. So, I like them.

    The quote was spot-on because you only get a limited time to respond. Even when I didn't respond because my timeline was shifting and I was telling the rep that I haven't decided because there were a lot of things I had to take care of, like logistics, making sure my personal stuff was being shipped to the mainland, they were patient.

    I was a little disappointed that I didn't get a real time status of where my car was. So, I would call Montway and they would say that my car was still en route to Long Beach. They would send me periodic updates, such that my car was in the terminal in Long Beach and then, I would call them and they would tell me where the car was. It would be nice if they could integrate a real time status of where your car is. They can integrate the GPS of the transport truck with the car and anytime I go on, I’ll hit the order number and ask where my car is now. You can see the car on that transport truck transversing the continental US. Because in today's technology, people want real time data and that was the only issue I had.

    The driver called me 48 hours before he was going to arrive. He was very professional. The complex was too tight where my car was going to be initially dropped of and the trucks can't navigate some of the streets. The guy told me that I got to meet him because if he puts a scratch on a car, then it's coming out of his pocket. So, that made sense and it didn't surprise me. I didn't realize that Montway offered covered transport and when I saw that, it was too late. But then, I was trying to save money. If I had a high-end car, like a Ferrari, I would have probably done that but our car was eight years old. And the guy should not eat in my car either.

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    Response from Montway Auto Transport

    Thanks for the comments, William. We appreciate your feedback as we're always working to deliver the best experience possible. We're definitely aware of the desire for GPS tracking. Due to the way the auto transport industry is built, there are many complicated factors with integrating such tech. We're steadily working on this! We'll be sure to provide your feedback to the driver to improve services. If we can help with anything else please let us know.

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    Customer ServiceStaff

    Reviewed Aug. 31, 2021

    The initial person I talked to wasn't the most friendly and that made me wanna go with someone else. But after that, the person who transported my car was super helpful. I called him and bothered him with a ton of questions regarding the car since I was leaving it with the key hidden. He was super helpful with delivery and flexible. The vehicle got there sooner than I thought it was gonna.

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    Response from Montway Auto Transport

    Thank you for the feedback, Caitlyn. We always strive to deliver the best service possible. And your feedback makes that possible. If we can help again in the future just let us know.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 30, 2021

    Montway was awesome. The communication and them getting back to me, and the whole securing the truck and paying for it were all great. It wasn't an easy pick up. It was a VW bus that didn't start up and they had to get it on the truck. I never heard one complaint. They followed up with me and told me when it was going to come. The driver called the guy who's going to pick it up and the guy got it off the truck in a classic car place in Wylie, Texas. He did it in a day. If I have cars to move again, I'm calling them Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the awesome review, William. We move hundreds of cars every day. So even the toughest moves we can make happen. If we can help again in the future just let us know!

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    Customer ServiceStaffBillingTransparencyHonesty & Transparency

    Reviewed Aug. 30, 2021

    I looked on the internet for the company that had the best reviews, and one of my friends helped me. He said one of his friends used Montway, so it was a good company to go with. They're honest people. They explained things well, and I didn't have any questions. The only thing was I kept getting emails saying that I needed to update my credit card, which I didn't because they had billed it. It kept coming, but they said, "Don't worry. Everything is taken care of." The communication was great. I told Montway, "Hey, I would like to get it here as soon as I can. Whatever you have," and they got it here within two weeks. The guy that brought it to me was great. He communicated with me and my sister, and I had no issues at all. He was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for taking the time to share your feedback, Ashley. We appreciate you giving us the opportunity to help ship your car. We always strive to deliver quick and professional service. If we can help again in the future let us know.

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    StaffTimeliness

    Reviewed Aug. 30, 2021

    The person who spoke to me was brilliant. He answered my questions, got me a transport the next day and the vehicle was the way I expected it to be when it arrived. I will use Montway again. They were excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 30, 2021

    The representatives of Montway were fairly professional, straightforward and answered the question that I had for them. The driver was fantastic and great. As for communication, leading up to that, that was the part that was a little uncomfortable for us. Because we had a window and we knew that window, but as that window approached, a driver still wasn't found. I was calling each day. Then eventually, the representative said, “90% of the time, we have a driver, like we assign it.” I didn't know that. But 10% of the time, they don't have one until late in the game.

    I was a little concerned, because I definitely took that 5-day window, and gave them the five days. We were flying out after that. So, I wasn't quite sure they were going to meet that. They ended up meeting it, but it would have been better for their customer base to say, “We need five to seven days, or make sure you're not flying out.” So that I wasn’t having to call them repeatedly and wonder, “Have we been assigned a driver yet?”

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    Response from Montway Auto Transport

    Thank you for the feedback, Jordana. As auto logistics is a smaller industry, there is typically not a driver on routes every day. We provide our estimates with this information in mind. Sometimes, we may not be able to provide final confirmation until much later in the shipping timeline. We do understand this can be an inconvenience. And we do our best to not let shipments get to this point. We always recommend that customers secure backups ahead of time. And we also offer some logistical options that may help with this. Your feedback is very valuable and vital to improving our services. We thank you again and look forward to assisting you again in the future.

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    CoveragePricePunctuality & SpeedOnline & AppStaffBilling

    Reviewed Aug. 29, 2021

    The quote from Montway was quick and they seemed real professional. Their rep verified the information that I put in on the website and then told me the options with regards to payment and what have you. Then, he told me the next steps and everything worked just as he said it would. Also, from the dispatcher to the transporter, we had their name and contact information available where we could coordinate with them and they could coordinate with the insurance adjuster where the vehicle was. It really made the process seamless. Anybody should use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Andrew! Happy to deliver professional service for your needs. Not everyone ships a car every day, so we find it important to double-check information and make sure everything is clear to ensure smooth service. We look forward to the next move.

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    Staff

    Reviewed Aug. 29, 2021

    I contacted at least three competitors and there was always a delay in when they could do it or couldn't do it, and I never experienced that with Montway. The transportation people from the time we started until the delivery was made had constant contact and always letting me know what was going on and when they would arrive. They also had to deal with security entering into the community and so I informed the security ahead of time. The men from Montway did exactly what they had to do and it was perfect. Overall, excellent, very professional, and I'd use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the feedback, Bridget! Communication is essential to delivering great service. Our team will be happy to hear they did an excellent job. If we can help with anything else let us know.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2021

    The driver reached out to me first by phone call, and then via text. I had a conflict at the time that he wanted to come. He was happy to reschedule with me. And because it was a bigger truck that needed to carry multiple cars, I met him at a parking lot about a mile away from my house, and it was easy enough.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the feedback, Bryce. We strive to work with the best drivers out there and will be sure to problem them your feedback. We look forward to the next move!

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    PriceStaffRates

    Reviewed Aug. 29, 2021

    Everybody was in the same price range, but Montway answered first. The driver was phenomenal. He kept me in touch the whole way even when it had to be taken from one spot to another spot.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Lashona! Thank you for sharing your feedback. Communication is essential to our industry. We're happy to hear our team could deliver great service for your needs. We look forward to the next move.

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    Staff

    Reviewed Aug. 28, 2021

    It all went smoothly with Montway. The driver was very helpful, informative, and a pleasant person. My car was well secured in the trailer.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for top-notch auto shipping services. We're happy to help any time!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2021

    The truck driver called me and told me where we would meet. When he saw my car, he checked it really in-depth. He looked for any problems. We have a relatively old car, so there were a few scratches here and there. But he was very rigorous. He also told me how the transport would be and he gave me also an idea of how the delivery in Baltimore would be. My wife then picked up the car and it went fine. Overall, it was transparent and I couldn’t ask for more. I would recommend the same service to my friends.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Axel. We're happy to hear the driver did a great job. In-depth inspection is important to any transport and just what we expect. We look forward to the next move.

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    Customer ServicePriceStaffBilling

    Reviewed Aug. 28, 2021

    I was moving across the country and I needed to move my 1987 Porsche. My mechanic recommended Montway because another mechanic in his shop had used them several times very successfully. They got back to me straight away when I put in an inquiry and they were very good getting everything set up. I took the car to the mechanic because he had to do a few touch-ups before it went so, they picked it up there. They coordinated with the mechanic and did a great job. The mechanic called me back and told me he was really pleased with the guy who picked the car up.

    But I kind of lost visibility after they picked it up. I had a window of when the vehicle was going to come but I heard from the driver before I heard from Montway that it was coming. The driver called and said he was bringing it in the morning and it was delivered before that. The other thing that didn't work as well as I had thought is I had given my credit card number but when they dropped off the car, they said it was COD and I had to give them a credit card or cash. It was a bit of a hassle. But it was only charged to me once so there was no problem with the charging. I was just surprised by it and it almost put me in a little bit of a bad spot. Other than those, when they unloaded the car, they wiped it down. It was really nice and I was very pleased with that experience. Also, Montway followed up with me to make sure that I had gotten it. Everything was okay afterwards.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Catherine. We're happy to hear our team was able to deliver your Porsche safe and sound. We're always working to deliver the best and we'll be sure to share your feedback with the team. If you're ever unsure of payment information, we provide a payment breakdown in our dispatch emails. If we can help with anything else please let us know.

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    Reviewed Aug. 28, 2021

    One of the other vehicles had some fluid leak onto it, so it made that a little messy. But it was a positive experience and I'd still recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the feedback, Bob. If we can help with anything just let us know.

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    Price

    Reviewed Aug. 27, 2021

    The transporter kept up with me as to his location and approximately what time he was going to come. Even when he was going to pick up the car, he was communicating with my brother, who was holding on to the car for me. I would just like to have seen an enclosed trailer become a little less expensive. But then Montway was right on the money.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Barry. We're happy we could help with your enclosed shipping. We'll be sure to share your feedback with the team. We look forward to the next move.

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    Staff

    Reviewed Aug. 27, 2021

    I liked what Montway said and what they had for information on the internet. The driver did an excellent job. We would use Montway again because of him. They did everything that they told me they were going to do and went beyond that by securing the car for me before we got there. They were also accurate when I paid them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, John. We're happy to help with your car shipping needs at any time!

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 27, 2021

    Montway’s price was right and the response was quick. I will highly recommend them. I had a very good experience with their customer service team and the driver kept me up to date.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Michael! We appreciate your comments. We work hard to provide professional service with competitive pricing. We'll be sure to let the team know they did great. If we can help again just let us know.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Aug. 27, 2021

    The Montway representative who set the service up was really good. He was informative and answered any questions. The experience was good. We had a lot of questions about making sure it was a covered carrier and making sure everything got there. Because we had a hotel as a consignee and it was a different type of scenario, it wasn't going to a house. They were able to answer those questions and get everything set up. From the time they picked it up to get where it needed to go, which was cross country, the guy got it there in three and a half days. It was really fast. So, overall, from beginning to end, it was over the course of three weeks. The quote and the final pricing were also about the same. It's within a few dollars, so to me, it was good. We did a covered carrier and the pricing was in line with what it should be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Caitlin. Not everyone ships a car every day, so we encourage you to ask as many questions as possible. We're happen we could help with your enclosed shipping needs. We're here any time!

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 26, 2021

    Montway had a fast service and a good price. There was a language barrier with the driver and he was very difficult to understand and communicate with in person. But we had direct cellphone texting with him, which made communicating with him excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Brain, we are glad to hear that the communication worked out to your liking. Thank you for your kind words, we will be sure to pass them on to the carrier.

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    Punctuality & SpeedStaff

    Reviewed Aug. 26, 2021

    They transported very fast and answered my question quickly. The driver was also very nice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Cheung, thank you for your kind words, we will be sure to pass them on to the carrier.

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    Customer ServicePriceStaffRatesFollow-Through

    Reviewed Aug. 26, 2021

    I called around and Montway gave me a good price. Then I had to clarify what time the driver had to come. The GPS took him the wrong way. Everything was on point. They did what they said they'd do.

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    Response from Montway Auto Transport

    We are thrilled to hear that everything went well with your shipment, Anthony. Thank you for choosing Montway.

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    Rates

    Reviewed Aug. 26, 2021

    From Hawaii to the mainland, Montway is the best choice. Compared to others, Montway's rates are pretty low. I would suggest others to use the service.

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    Response from Montway Auto Transport

    Abhinay, we are thrilled to hear that our price and service were to your liking. Thank you for your kind review.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 25, 2021

    The customer service team was excellent and the quote was reasonable. Montway was very fast, which was why I used them. They worked with me, got it delivered where it was easiest for me and they were on time.

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    Response from Montway Auto Transport

    Anthony, we are glad to hear that our team provided excellent service, and thank you for your kind review.

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    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed Aug. 25, 2021

    We were in the process of moving to Florida from Missouri. I did research and got a quote from Montway and went with their quote. When the move got closer, I didn't know what we were doing, so I called. They said when it got within four days, the person who was moving the car would call me and make arrangements at that time. That was what happened. The actual driver gave me instructions where to meet. I gave him a good idea when we'd be here in Florida. Then I called when we got down here. They met us and dropped the truck off and we paid for it at that time.

    From the time we dropped the truck off to the time we picked it up was about six days, and the quote they gave us was exactly what we ended up paying. The car was exactly like when we dropped it off. What I was most impressed with was the two delivery guys. They were awesome. That was my best customer service. They were so personable and helpful. They were professional, and explained things so I can understand.

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    Response from Montway Auto Transport

    Stephanie, we are thrilled to hear that everything worked out just as described. We do our best to provide accurate information to make this process a smooth one. Thank you for your kind review, and for choosing Montway.

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    Customer ServicePriceStaff

    Reviewed Aug. 25, 2021

    The Montway rep was very good and the quote was accurate. Whatever they told me, that was exactly what it was. The driver also called me and they brought the car in.

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    Response from Montway Auto Transport

    We are thrilled to hear that we could provide accurate and timely service to you, Muhammad. Thank you for your kind words.

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    Customer ServiceStaff

    Reviewed Aug. 25, 2021

    I chose Montway on the 1st of July to ship my vehicle from Michigan to California. I used it because I was recommended to it by a friend. The process was straightforward. They asked me if I want an open truck or a closed truck then they sent me a confirmation email. Before the pick-up date, the driver called me 24 hours before that he'd be coming at this time. The driver was perfect. He coordinated with me very well. It was a door-to-door service, so I did not have to worry too much about it.

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    Response from Montway Auto Transport

    We are so glad to hear that we made this a smooth and straightforward process for you, Anurag. Thank you for your kind review, and for choosing Montway.

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    Customer ServiceTechPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 24, 2021

    Montway is an honest company. They were pleasant on the phone and the guy came over on time when he picked up my car. They had to go one block for him to drive my car to his truck because he couldn't turn on my tight street. He delivered to my house in Nevada. He had to walk a block away because he couldn't turn. If he went the right route, he could have got in front of my house, but that's okay.

    The balance was $950 but when he came over here, he said, "No, it's $1,000." I argued with him and told him the deal. Other than that, everything was okay. This is the first time I shipped mine. I had a Corvette and I told the guy to make sure he takes care of it. It was all in a nice cabin. My car was all by itself and it was all protected. There wasn't a scratch. The guy showed me the vintage car that he transported. There were a couple of vintage ones and they were all in good shape though he had to drive thousands of miles. I would recommend the way Montway transported everything. They're very consistent in their time.

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    Response from Montway Auto Transport

    Thank you for the review, Byron. We appreciate the feedback as we strive to work with the best drivers out there. We'll be sure to share your feedback. If we can help with anything else please let us know.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2021

    When I called Montway, a representative immediately came in and he answered all my questions, as opposed to other places who where going through voicemail. Also, I felt like the representative was very clear. He mentioned the dates when it will be available. He said, "It's a guarantee that if you take this service, it will be there in 5 days. If you take that, the other service, it will be there in 8 days or 10 days.” That made me do feel a little bit more confident in making my decision.

    The pickup was great. When they delivered the vehicle, there were two issues. It was a good thing that they delivered it early but I was told it will be there a little bit later. I was planning to be there a couple of days later. But I was not there to pick up the car. So in the process, I made sure my son travelled an hour to pick up the car. But when he picked it up, the delivery guys were a little bit rude. He's a college kid and he was trying to get this car. They were like, “We will at least stop a mile away.” They've already driven so many miles. They could have gone a little bit extra to make sure the delivery was a little bit smoother. But overall, everything was great.

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    Response from Montway Auto Transport

    Sriram, we are glad to hear that despite some issues with delivery, everything went well with your shipment. Thank you for choosing Montway.

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    Customer ServiceTechPriceStaffCommunication

    Reviewed Aug. 24, 2021

    I liked the swiftness of Montway compared to the other contracting agencies. It was nice and easy. The rep on the phone was easygoing and wasn’t too oppressive like most of the other agencies. The quote that I received online and the quote they told me to pay were the same all across the board. There were no extra charges. During the transport, there was no communication. The trucker told me he had the vehicle and he let me know when he departed. Then, he let me know six hours prior that he was going to arrive. So, that was nice. Everything ran smoothly and I would recommend Montway.

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    Response from Montway Auto Transport

    Antonio, we are glad to hear that with good communication and a fair price, we were able to make this a smooth experience. Thank you for choosing Montway.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 24, 2021

    The Montway rep helped out and explained the process. After that, I was communicating with the driver. However, there was a language barrier. But other than the language barrier, we worked it out. My initial quote with Montway changed within a week. So I called back. I had issues as far as locking in my military moves. Then between that week, it went up about 600 bucks. But that second increase stayed at that price between that second quote and delivery.

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    Response from Montway Auto Transport

    We are glad to hear that a little communication inconvenience didn't sour your experience, Craige. We do our best to provide a fair quote to our customers and we are pleased to hear you understand. Thank you for your kind review.

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    Staff

    Reviewed Aug. 23, 2021

    We tried one other company, but they couldn't find a driver. We used Montway and everything was great.

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    Response from Montway Auto Transport

    Amber, thank you for choosing Montway, and for your review.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 23, 2021

    I was needing to get a car shipped that I bought across country and Montway had the best conditions for me as far as price and timeline. Their representative was good and always called me back and gave me all the information I needed. He was professional. The driver showed up on time and unloaded the car and it was good. They took care of the car. It was as described. Give them a call and use them. I'd recommend them.

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    Response from Montway Auto Transport

    We are thrilled to hear that we were able to meet your needs, Joshua. Thank you for your kind words.

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    Customer Service

    Reviewed Aug. 23, 2021

    My experience with Montway was good. The first time, it was good too. There was good communication. The guy picked the vehicle up as he said he would and dropped it off. He also called me ahead of time. It was very smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    John, we are thrilled to hear that our communication was to your liking. Thank you for your kind review.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Aug. 23, 2021

    When I sent out details and I was looking for somebody, Montway responded. Some people recommended other places, which I'm glad I did not take. When I was ready to decide on who I wanted, I remembered seeing Montway's ad in my phone. Then I reached out to them, and the rest is history. The price was a little high. However, given this situation with gas prices, I guess it is what it is. I needed to move, so I paid it. The person who did the pickup and delivery was very courteous and professional. He called and told me he would be at my house in like half an hour. However, there was an accident and he did call me and let me know, so he'd be half an hour later. He came at night, which wasn't bad. I was home, at least, and he was there when he said he'd be there.

    As a matter of fact, I went outside to look for him, and I saw somebody walking down the road with a flashlight. Then he introduced himself. He took pictures of the car and then he took it. They reached out to me again and let me know that the car would be here x date, and if they did have a problem, they would communicate with me, which I liked a lot. The experience with Montway was fantastic.

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    Response from Montway Auto Transport

    Astrid, we are glad to hear that everything worked out well with your shipment. Thank you for your kind review, and for choosing Montway.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2021

    I researched probably a dozen companies and Montway was not the highest or the lowest but when I looked into them as opposed to some others, I got a feeling that they would take care of what I needed. The drivers were a husband and wife team and the wife did the communicating while the husband was driving. They were great. Montway's communication was better than some of the ones I was looking at, which I appreciated. I like being kept informed of what's going on. If I had a question, they gave me an answer and let me know how everything was going to happen step by step. It went exactly as planned.

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    Response from Montway Auto Transport

    We are glad to hear that communication throughout your transport was helpful and well-received, Rick. Thank you for choosing Montway, and for taking the time to provide such a kind review.

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaffBillingRates

    Reviewed Aug. 22, 2021

    I've used Montway multiple times. It's a good experience that when you call Montway, you get the people, and it's at the main center in Illinois, their household. They get back to you. They do a real job of communicating, email, texts and I like that. Their website is also really good, easy to understand, and that their communication is good. They follow it through, they dispatch, and they say, “Okay, it's been assigned to a driver. Here’s the driver’s number.” They don't really miss a beat.

    The reps are all good and friendly. It's always spot-on with them. There are no shenanigans. The drivers never tried to upcharge you. They never tried to change the deal. Because Montway’s feeding them business, so the price is what the price is. You want to pay for credit card, it’s a little less if you pay the driver the way Montway does it. But I've never had an issue with the price being different, or like bait-and-switch. It’s the same and consistent. That’s why I keep coming back.

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    Response from Montway Auto Transport

    James, we truly appreciate your continued support, and we're glad to hear that everything has gone smoothly with your shipments. Thank you for your kind words.

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    Customer ServicePricePunctuality & SpeedStaffBillingRatesTransparency

    Reviewed Aug. 22, 2021

    The pricing of Montway was fair. Their initial quote and the bill were the same. There were no upcharges. The driver was amazing as well. My husband was on the New Jersey side, and I was on the California side. My husband really liked the driver. He had some conversations with him. He felt I would have a safe interaction with him on the other side. They estimated that the delivery would take five to seven days, and it only took four days.

    The driver was very communicative throughout the whole process. He gave us updates along the way. When he figured out he was going to be early, he called and gave me a couple of different options for when it would be most convenient for him to deliver my car. It was really great. He was very kind and a warm person. Very professional. Our car arrived with no damage. He unloaded it perfectly. He was really fantastic. We've never shipped a car before. This was not something we were excited about and we didn't know what to expect. But we had a really great experience. We would totally recommend Montway to anybody.

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    Response from Montway Auto Transport

    Audrey, we do our best to provide an accurate quote that is fair for both our customers and our carriers, we are so glad that we were able to provide it for you. Thank you for taking the time to provide such a kind review, and thank you for choosing Montway.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 22, 2021

    Montway's customer service was good. They answered even late in the evening. They were polite. I got a good and fair quote. The guy that delivered was courteous. Overall, it was a good experience. I would refer them to other people.

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    Response from Montway Auto Transport

    We do our best to provide communication whenever our customers need it, and we are glad to hear that it was to your liking, Cathy. Thank you for choosing Montway.

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    Reviewed Aug. 21, 2021

    Everything went well and they came faster than they said they would. Setting up was a super simple process. I talked to other companies, and they made it a lot more complicated. I work and I have a life, so when a company goes above and beyond to make it simple for the customer, it's definitely something that I’d recommend and/or use in the future.

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    Response from Montway Auto Transport

    Tyler, we are thrilled to hear that the service was timely and easy. Thank you so much for your kind review, and for choosing Montway.

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    Staff

    Reviewed Aug. 21, 2021

    I would use Montway again if I had to. It was excellent. The driver was really good.

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    Response from Montway Auto Transport

    Frank, thank you for your kind words.

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2021

    I manage a private golf club and one of our members transported a vehicle from Charleston, South Carolina to another family in the northeast and he recommended Montway's services and I will continue using their services in the future because they were great. It was a very easy process to facilitate. Setting up the service was quick and efficient. I was here when the driver took the car. He was professional, got what he needed to and got out of here. It was $800 for the whole thing, and I thought it'd be more. So, I was very impressed at the entire operation. It was great. Give them a shot. I've only had one experience with them, but it was as good as it gets and I can't imagine a better job being performed.

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    Response from Montway Auto Transport

    Brian, we are thrilled to hear that everything went smoothly with this move for your client. Thank you for choosing Montway, we hope to work with you again soon.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2021

    I needed to get the car moved down to San Diego fast and Montway's response was quick. The driver came and got the car, took it down there, and delivered it like they said they’d do.

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    Response from Montway Auto Transport

    We are glad to hear that we were able to provide a timely service for you, Kelly. Thank you for choosing Montway!

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    Reviewed Aug. 20, 2021

    My experience with Montway was very easy. It was also very flexible as far as paying. They also asked the right questions.

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    Response from Montway Auto Transport

    Aqil, we are glad to hear that everything went well with your shipment.

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    Staff

    Reviewed Aug. 20, 2021

    I've used Montway for about three times, and my brothers probably used it like six times. Pickup was good. I was in Iraq at that time, and the driver picked the car up from my mom's house and it was really simple. I was still in Iraq when he dropped it off, but the car ended up in my garage. Everything went well. I will continue to use them.

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    Response from Montway Auto Transport

    Brandon, we truly appreciate you and your family's continued loyalty to Montway. We are thrilled to hear that everything went well during your shipemnt.

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    Customer Service

    Reviewed Aug. 20, 2021

    My experience with Montway was literally like night and day compared with RoadRunner. RoadRunner was housed in Maryland and their office hours were such that carriers on the west coast (I’m in Nevada) would send me their notice that they wanted to pick up my car, but they would send it to their office after they were closed. For months, I could not get my car picked up. With Montway, that was completely not so. The second day, I got a notification from a carrier that they were picking up my car, that they would call and let me know, and that within three days they were gonna pick it up. I knew exactly what to expect. Everything that was promised was done and the car arrived in perfect shape from Florida to Nevada.

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    Response from Montway Auto Transport

    Kenneth, we are glad to hear that we were able to help you out in a tough situation. Thank you very much for your kind review.

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    Punctuality & SpeedStaff

    Reviewed Aug. 20, 2021

    Everybody was kind and super nice. They kept in touch with us. The car got here very quickly. It worked out lovely with Montway.

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    Response from Montway Auto Transport

    We are glad to hear that our communication and service were to your liking, Joanna. Thank you for your kind review, and for choosing Montway.

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    Staff

    Reviewed Aug. 19, 2021

    Everything was great with my experience with Montway. We had a little issue about when it was going to get picked up and we were supposed to have a window of five days 'cause we were moving out of state and we needed the car picked up on a certain date. So, that was a little confusing, but we got it fixed, and then it turned out to be a really great experience. The procedure was fine. The driver who came and picked up the car was excellent. He kept in touch with us, told us when he got there, picked up the car. He represented the company great.

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    Response from Montway Auto Transport

    We are so glad to hear that despite some timing issues, everything went well with your shipment, Luis. Thank you for your kind review, and for choosing Montway.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2021

    I sent a car and a truck from Arizona to North Carolina with Montway. The transport took two weeks and the communication with the driver was perfect. He was a very friendly, good guy.

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    Response from Montway Auto Transport

    Larry, thank you for your kind words. We will be sure to pass them on to the carrier.

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    Customer ServicePricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Aug. 19, 2021

    I used Montway based off of price and reliability. Their reps were pretty quick to respond and they follow through on all their actions. The driver explained everything, and the car was in the same condition as when it left.

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    Response from Montway Auto Transport

    Todd, we are thrilled to hear that our communication helped to make this a smooth shipment. Thank you for choosing Montway.

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    Reviewed Aug. 19, 2021

    Everything went very well with Montway. They were good. They came, got the car and they moved it. However, when the car was put in my driveway, it was at a slight angle instead of straight. That was impeding the other garage opening.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Jason, we are glad to hear that despite some parking issues, everything went well. Thank you for choosing Montway.

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    Reviewed Aug. 18, 2021

    Montway has done a couple of cars from me in the last few months. It’s mostly gone smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Paul, we are glad to hear that your shipments have gone smoothly. Thank you for choosing Montway.

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    Customer ServicePricePunctuality & SpeedTimeliness

    Reviewed Aug. 18, 2021

    When I submitted a request for information, I was contacted really quickly. Then, they told me it could be up to five days. But then, I got a call from the transport himself, saying he'd be picking up the car the next day. So, I got my car in 24 hours. It was really quick. They brought it right to my driveway. It doesn't get any better than that. Their quote was also really reasonable. It was less than everybody else's. This was the first time I've done this and there were no surprises. The car was in perfect condition. He unloaded it off the truck, I signed the paperwork and paid them the cash. Everything was seamless. I would highly recommend Montway.

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    Response from Montway Auto Transport

    Jane, we are thrilled to hear that the service was to your liking. We here at Montway strive to provide a smooth experience. Thank you for your kind words.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2021

    Everything was super-smooth. It was great. They were super-nice and helpful. The transporter was great. He called me several times throughout the whole thing. I would definitely use Montway again if I ever need to.

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    Response from Montway Auto Transport

    We are glad to hear everything went well, John. Thank you for your kind review.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Aug. 17, 2021

    We found Montway and they're a big national company. We called them and they were easy to deal with. We needed my mom's car to go from Palm Springs to Aspen Snowmass area. They set that up and did everything exactly when they were supposed to. They were quick and did it the same day they were supposed to do it. The guys met me where I needed to meet them over here because we're up in the mountains.

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    Response from Montway Auto Transport

    Philip, we are so thrilled to hear that everything went well with the shipmen for your Mother. Thank you so much for you kind review, and for choosing Montway.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2021

    Montway answered all my questions and told me the full process. If I had a question if I wanted to know exactly when my car would be in Louisiana, I could call the truck driver, and he would tell me exactly where he would be. But I would like the pickup times to be better. I would like to know the exact pickup time. Whenever they did have to pick up my car, they told me a set time between 2:00 and 3:00. They moved that back to 7:00 PM so that was a five-hour swing.

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    Response from Montway Auto Transport

    Thank you for the feedback, Refus. We understand the desire for more concrete shipping times. With auto logistics, this is very complicated due to the various unforeseen factors that truck drivers have to work through. We'll be sure to forward this feedback to help improve overall services.

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    TechPriceStaffBillingRates

    Reviewed Aug. 16, 2021

    The driver was excellent. He happened to live about 15 minutes from where we relocated to, so he was here sooner than expected. So we were very happy. However, there was a discrepancy between the contract and the verbal quote. I asked why the quote that came in writing was lower and his verbal quote was higher, and they wanted to process the higher amount through the credit card. He said it all depended on fees that are added, the driver, depending on who picked it up, or who's assigned to it. He said the price was the price. I ended up paying the higher price. But everything else was great with my experience with Montway.

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    Response from Montway Auto Transport

    We are glad to hear that everything went well with your shipment, Lisa. We here at Montway do our best to provide an accurate quote that is fair to both our carriers and our customers, and we appreciate your understanding.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 15, 2021

    Montway's customer service was great and the process was very easy. I got a quote online, made a reservation online and paid for it. Then I was contacted by Montway and they said they would look for a driver. They found a driver within a couple days and within the week, the car was already shipped and on its way to go.

    The driver wasn't in constant contact, but I didn't feel the need for that. I asked him to communicate with me a couple hours a day and a day or so in advance when he would be there so we can make sure that someone was out there to pick up the car with money. He let us know and was a day earlier than he thought he was going to be. He communicated that so it was fine. You just have to be flexible because you can't expect the car to be picked up that day because it has to be arranged. Also, when the car arrived, the license plate was no longer on the car so we had to deal with that. A suggestion for customers would be to remove their license plate and place it inside the car.

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    Response from Montway Auto Transport

    Sarah, we are so glad to hear that despite some hiccups, our communication and service has been to your liking. Thank you for your kind review, and for choosing Montway.

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    PriceStaff

    Reviewed Aug. 15, 2021

    They were really on time and were very professional. The final cost was a little less than they quoted. The driver was here when he said he was going to be here. It was excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Joseph, thank you so much for your kind words, and for choosing Montway.

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    Reviewed Aug. 14, 2021

    They have great service and coordination. It was an easy experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Louis, thank you so much for your kind words and for choosing Montway.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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