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Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Montway Auto Transport Reviews

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    How do I know I can trust these reviews about Montway Auto Transport?
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    Page 27 Reviews 4835 - 5035
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 27, 2021

    The transport started off a little rough because it was promised that the vehicle would be picked up on a scheduled date. A one-day transport was turned into a delay of about five days because there was a trailer issue with the tire. Then, the driver was sick and I had to wait. It was a little frustrating at first but the vehicle eventually got here so that's good. Still, it’s a little hard to place a bunch of trust in a company when it was wishy-washy. I was calling the truck driver directly and he was completely honest about things, but it was disappointing when I'm trying to move my family halfway down the coast of the United States.

    Montway should not give me a date unless they know their vehicle's good to go. It seemed somebody scheduled and then, I got phone calls from the guy and I got vehicle issues. That doesn't give me a lot of faith. They should fix their stuff first and then call me with a date when they're ready to go. But the quote was the same as the final cost so it was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Jarad, we are glad to hear that despite some hiccups, your shipment went well. Thank you for choosing Montway!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2021

    They were very prompt in their service. They got the car over there right away and the people that I dealt with on the phone were helpful. We were very pleased.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway! Happy to deliver professional service any time.

    Verified purchase
    Customer Service

    Reviewed March 26, 2021

    Montway did a good job. I’d use them again. They called me one day and then the car was delivered within 24 hours. It was from Tennessee to Arizona.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome! Thanks for choosing Montway and we look forward to future transport needs.

    Verified purchase
    Staff

    Reviewed March 26, 2021

    Montway was very professional and helpful. They were on time. They promised whatever they said they were going to do and they did even better than that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Cynthia, we are glad to hear that we were able to provide excellent service. Thank you for choosing Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesTransparencyCommunication

    Reviewed March 26, 2021

    I had good customer service at Montway and the price was very reasonable. They contacted me and kept me updated along the whole way. But they could use a faster time to get the vehicle picked up. I scheduled this pickup Monday and it hasn't been assigned to a carrier yet.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Jarrett, we appreciate the feedback. Although we are a bit confused by some of the contexts. Your order was successfully picked up and delivered within the provided schedule. We didn't see any issues. If you could please contact us at feedback@montway.com, we'll take a look into this further.

    Verified purchase

    Reviewed March 26, 2021

    They came on time and delivered on time. It was delivered earlier than I expected, too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind words, Bereket. We are glad to hear that everything went smoothly.

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 25, 2021

    Everything was great with Montway, from the drop-off to their communication. I also like their price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway! Have a wonderful day.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 24, 2021

    Montway did a good job and stuck to the quote which was the main thing. If I had any questions, they got back to me right away though it was a simple answer of what I needed. The driver’s name was Joe and he was a good guy. He helped us out. He was good to communicate with too when he pulled up.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway. We'll be sure to let Joe know they did a great job!

    Verified purchase
    PriceStaffRates

    Reviewed March 24, 2021

    Montway had the best price and they were very easy to deal with. The driver kept in contact with me the whole time. It was a good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway! Glad we could make your car shipping experience an easy one. We look forward to future shipments, Paul.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 23, 2021

    The good folks from Montway I talked to on the phone sounded like they had the answers right away and they were easily accessible. They answered right away. The driver was good and he was exactly where he was supposed to be on both pickup and delivery. It went flawlessly. The car arrived exactly as I dropped it off and it was everything we needed, so couldn’t ask for more. Everything was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Dave. Auto transport is a specialty industry so it's important that our staff is well informed. Happy to deliver flawless service.

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 23, 2021

    We had the best customer service and information about how to go about moving a car and setting it all up from Montway and their pricing was very reasonable. The timing worked for us too. We left our car at our son's home in La Mesa, California and we flew out a couple of days before the car was picked up. Then, it was shipped out to College Station, Texas.

    The house that we purchased was small and if Montway was towing it on a big rig, they would not have been able to turn it around there. But we were very close to a state highway here in Texas and there was a very wide apron, and that was where they met us. We knew they could look on the GPS and find the location that we were speaking of. They called ahead and said that they were two hours out and then, half an hour out. Everything was hunky-dory and I was very satisfied. So, I would recommend them and hopefully, we'll never go through a move like we did because it was a humongous task. We're seniors so it was stressful but moving the car was not stressful. We had a very good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the excellent review, Judith! Communication is essential to our business and we're happy to hear the team was able to provide professional service for your needs. If you ever need to ship again, we'll be here.

    Verified purchase
    PriceStaff

    Reviewed March 22, 2021

    If someone needs a car shipped, I'd recommend Montway. They're affordable. The reps were also super helpful and made the process very easy. I had to have someone meet the driver for me, and from what I hear, he was good as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Cameron! Happy to help with your car shipping needs any time.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 22, 2021

    Shipping a car to car people is a big deal. First of all, you don't wanna be troubled with a whole bunch of quotes and dealing with people that say one thing and it’s not true. If I purchase with Montway, my car's gonna move in this timeframe. It has always happened. I've moved so many cars in my life that I know that once I found Montway, I would stick with them because I know what I'm getting. Also, the price has been decent. I've decided that going with Montway is the best to buy my time and not have to worry about it. I've recommended Montway to one of my friends. Another thing that makes Montway’s service so good is that you can get a quote quickly. They email with the price and it's not a whole lot of badgering. Even their closed shipping price is not egregious. So I've used a closed ship as well with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to help, Ronnie! We work hard to provide a fair market competitive price that will get customers' vehicles shipped in a respectable time. Car shipping should be easy and we're happy to hear we can deliver for you.

    Verified purchase
    Customer Service

    Reviewed March 21, 2021

    The communication throughout the transport from New York State to California was easy. The quality of the service is good too. No negative things happened, so I don’t have any complaints. The car was very dirty when it arrived, but it’s normal. The truck is not enclosed and I accept that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Tao. We strive to provide professional service. If we can help with anything else let us know.

    Verified purchase
    Staff

    Reviewed March 21, 2021

    I sent a car to my kid in an army base. I knew somebody who just used Montway a month before and they said to check out Montway. I was told they're gonna take care of me and that's what they did. The delivery came in earlier than expected and the driver was incredible.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Anthony! We ship to and from military bases all the time so we're happy we could help.

    Verified purchase
    Staff

    Reviewed March 20, 2021

    The representatives were really cool and the driver was really nice. He brought my car all the way to my house, put it into the driveway, and helped me get into the garage. I would highly recommend Montway. People are very protective over their cars, as was I, and it's a company you can trust.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome! We work hard to work with the most professional motor carriers in the industry. Happy to hear they did a great job.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 20, 2021

    Montway was persistent about contacting me and letting me know they were available to help me out. There was a little bit of a delay from when I had originally said I would pick up the car. While other people seemed to kind of drop off or lose interest, Montway didn't so it stayed fresh on my mind. The reviews on Montway were also good so that helped me with the decision to go ahead and secure their services.

    One of the things that causes organizations and people lots of problems is the lack in communication but Montway was good about getting back. I never felt that I was out there on my own and they didn't care. Every time I talked to somebody on the phone, they seemed to be professional and kind of what you expect from an organization. There was never a breakdown in communication. There was only one little issue that kind of caught my attention but I kind of put it on the back burner and pushed through it. Many of the transport companies will quote you a price to get the thing transported then once you are committed to them, there is a change in the cost which is higher than what had originally been quoted. Montway left it up to me to say do it or not. But because of the time frame and other plans I made on airline tickets, I was kind of up against the wall so we went ahead and did it.

    If anybody asked me whether or not I could recommend them, I would and I have. People can find all kinds of little things to be aggravated with in life. If you're not going to be overly nitpicky about things, I don't think you'll find a better place to do it. The people that transported the car were very professional so I was real pleased with that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Richard. Communication is essential to an industry such as ours. Our industry is also very complicated with a lot of moving parts. So we believe in being transparent and upfront. We're happy to hear that the experience was overall great. If we can help with anything else please let us know.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 19, 2021

    The rep got through all the steps needed, and questions were answered. Everything went very smoothly as planned. It's what I enjoyed about the experience. I had a good experience with them on the pickup and the delivery. I was very pleased. This was during COVID and it was a frictionless process. I was at the pickup and the driver was very professional and thorough. He took pictures of the car, recorded mileage and everything else, and made me sign the appropriate documentation. The technology was excellent there. He was very careful getting the car onto his trailer too.

    From what I understand on the delivery side, the same thing was done. It was very effortless. The driver was in communication and very timely when he met with my wife. The car was delivered in one piece too. I got great service and I would use Montway again. The cost was competitive. The quote was fair and 100% accurate as well. They honored it, how much I was charged and how much I paid to the driver. They explained what the charge would be, so I was very happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your experience, Dorian. We strive to provide a professional service every time. Glad to hear the driver did a great job!

    Verified purchase
    Staff

    Reviewed March 19, 2021

    The rep I worked with explained everything - how it would work and what I needed to expect. Then, the driver showed up to pick up the car as they said they would and they delivered it at the time that they said they would deliver it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Angela. Not everyone ships a car every day so we work hard to make it easy as possible. We look forward to the next time!

    Verified purchase
    PriceStaffRates

    Reviewed March 18, 2021

    It was a father and son who did the delivery and they were quite nice and very professional. I had an unusual delivery request because I was moving to a new city and they held my car for a couple of days until I could arrive. The transport worked out really good. Also, it was a fair price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Skip. We're happy to help in any way we can with customer needs. We look forward to the next transport.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 18, 2021

    When I called Montway, the sales guy was good. He wasn’t pushy and their prices were good. I asked about their rates, their service, and how long it would take. He answered all the questions. I reached out to a couple of other places. And when I called him back, he answered right away. And then, when I called again and left a message, he called me right back. He made me feel confident working with their company. He was very professional and knowledgeable. This is the first time I ever had to transport a car. I would feel comfortable calling him and having them do it again for me.

    They told me when the car would be picked up and they stuck to their schedule. It then arrived a little sooner than I thought. We live in a gated community. The driver called and said that he would be at the gate in 30 minutes and for me to meet him there, and he was there right on time. He was very polite and professional. He unloaded my car very quickly, did a walk-around with me, and that was it. It took a total of five minutes. It was a very fair price for the service I received. It was excellent customer service. And that is why I went with them. If you were considering transporting, I would highly recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Scott. Not everyone ships a car every day, so we work hard to make it as seamless as possible. Glad to hear the team did an excellent job.

    Verified purchase
    PriceStaff

    Reviewed March 17, 2021

    Montway got good reviews, was recommended, and that's what we went with. Everybody was professional. The driver who picked up the car was excellent. What gave me great peace was because it was an 18 wheeler, we had to meet the truck in a parking lot, in a place where he could pull in. But in that truck, the driver had $2 million worth of other cars, and I thought, “My car will be fine.” Obviously, Montway moves expensive cars. My car isn't worth that much so I felt it would be just fine. The quote was exactly the same with the final cost. I would recommend Montway highly to anybody.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Tamara. Glad to hear we could provide a seamless transport experience. We move thousands of vehicles every day of all types! So you're always in good hands.

    Verified purchase
    Staff

    Reviewed March 17, 2021

    The driver arrived during an ice storm and it was the worst day. He was diligent. He had to take off two cars and then take mine off, and do this. He got the car delivered on time. Everything was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to hear the driver did an excellent job. Thanks for choosing Montway!

    Verified purchase
    Staff

    Reviewed March 17, 2021

    The driver was willing to work with me and working with them was easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to make it easy. Thanks for choosing Montway!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2021

    My sister used Montway's service to transport my car that drove up there back down to my hometown. When I joined the military, and they put my duty station in California away from my home, I just called Montway since I heard good things about it from my sister. I was a little nervous at first, but the man that was transporting my car kept in constant contact with my friends and family. Since initially, I had to fly out and I couldn't meet them so they can pick up my car. They were understanding. Apparently, the man has dropped off a couple cars at my duty station before, so he just told me what he could do and where he dropped it off. Everything went fine. I’m very confident and glad I chose that service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Victor. We work with military personnel moves every day, and understand the busy schedule. So we're more than happy to help in any way we can. We hope you consider us for future moves.

    Verified purchase
    Customer ServicePriceStaffTransparencyCommunication

    Reviewed March 16, 2021

    They had a very professional auto transporter that delivered my vehicle to me. They delivered it earlier than anticipated. The driver called me several times to confirm delivery and kept me updated on where he was and what the expected time of arrival was. I couldn't be happier with that part of it. The quote was also spot on. All I paid was what the rep said. I was highly satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Jason. Happy to deliver a professional car shipping experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 16, 2021

    I had a friend who used Montway and he said that they were very efficient and professional. They got his car moved quickly. The person I talked to that booked the transportation for me was very professional. Then, when I met the delivery driver, they were very good getting the car unloaded and checking everything out to make sure there were no scratches or dents. It all went smoothly. I am a collector of classic cars and I had many cars transported for me that I purchased. I haven’t dealt with anyone that has done a better job than Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    So happy to hear we did great! Thanks for the review, Bill. It means a lot coming from a collector such as yourself.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2021

    The communication was very smooth. The customer service lady was very helpful because she found some issue with the delivery address. There was no road to turn around, so she called me and my friends and got everything sorted out. It was super good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Ruozhou. Communication is essential to our services. Happy to hear we could deliver great service.

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed March 15, 2021

    The dispatcher kept in contact with me and the driver did too once they picked it up. He contacted me a day ahead of time to let me know a rough time of their delivery and about an hour or so before delivery, he said he would be there in an hour. He arrived and unloaded the vehicle, and everything went well. The cost with Montway was very reasonable and what I was quoted was what it cost me. It’s comparable to others. There were three that were a couple of hundred dollars cheaper but it was worth the extra money to assure that it was delivered in a timely manner and not damaged.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, George. Great to hear the driver did an excellent job. We work hard to provide a reasonable and competitive rate that will get your car shipped.

    Verified purchase

    Reviewed March 15, 2021

    The guys said they couldn’t get out right away and I said it was fine with me because I was moving. I didn’t need the bike right then. But Montway did everything they said they were going to do, which was all that I was looking for. So, I’m happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could deliver great service for your bike. We look forward to the next time!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 14, 2021

    So I was moving out to the other side of Colorado and I originally hired a different company to move my car. They were so wishy-washy. They would not call me back and they wouldn't answer the phone. If they did answer the phone, they'd say, "Okay, can I put you in a brief hold?" and never pick up the phone again. I canceled that and didn't know what to do. Montway Auto contacted me and then the rep got all my information and helped me figure everything out.

    The driver was a nice guy. Before drop-off, there was a snowstorm, and we were figuring out how to get the car dropped off even with all the snow. We ended up waiting an extra day to let the roads get plowed. The driver was based out of Denver, and I wasn't too far from Denver, so they just stayed there. Luckily, the road that I was off of was plowed so I got to get my car right next to my apartment and it was the same as when I dropped it off.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the excellent review, Sydney. Happy to hear we could demonstrate how a professional auto transport company operates. Weather presents a safety concern when it comes to auto logistics, we have to be careful. We look forward to future auto transport needs.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 14, 2021

    I got quotes from four different companies. Montway was the most cost-efficient, they were the most timely, and they had a high rating. Everybody let me know when things were going to happen. We needed to change the location for our pickup and that was easy. Everybody made it a very smooth transition. The delivery driver met us where we needed him to. We were not at the location at the time. The driver waited there for us for a couple of minutes then we were able to get our car. The car was dirty but that was to be expected on the back of a truck and for driving through states. Other than that, it was in great condition. I had all good experiences. We're just thankful for Montway because we had a million other things going on.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Dana. We work hard to provide a fair and market-competitive quote. Happy to hear our team was able to fulfill your shipment needs in a professional manner. If we can help with anything else let us know.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed March 14, 2021

    I like their customer service and their price seemed to fit my budget. I love that my experience was quick and easy. My vehicle was fantastic when it arrived. The only confusion was when the payment was due. I was giving him the payment at first and he said, “I don't know if I take it right now, or do I take it after?” But it worked out. But I could have received a bit more clarification.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Mohammed. Happy to hear the driver did an overall great job. We'll be sure to address the payment confusion with them. If there is ever any confusion regarding the payment you can contact our support staff and/or refer to your dispatch confirmation.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2021

    Montway was responsive. Both of our cars were picked up within the timeframe that they did provide and it was on the earliest day of the timeframe that they recommended. The delivery was very prompt especially for my husband's car. It got here the day after we arrived by plane. I had used them previously in 2017 for a cross-country move and this time around, the service was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Shakira. Happy to deliver professional and speedy service.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 13, 2021

    The experience with Montway was all very good. It was very nerve-wracking for me though because I was offering to pay somebody $2,000 to go get a vehicle I'd never seen. So there was a huge trust factor here that they were going to bring me my car safe and sound and they did, very nicely. The driver was very communicative. He texted, emailed, phoned me as he was coming across the United States. He told me he was going to be in my driveway at 10 o'clock and he arrived at 10:01. It worked really well. I was extremely pleased and relieved to see my car in the driveway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Charles, thanks for the review! And thank you for trusting in us with the transport of your vehicle. We take a lot of steps to provide a safe and professional car shipping experience. We're happy to see that reflected here.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2021

    Everything went really good with Montway's rep when I was setting everything up. Things also went well with their driver who was very professional. He arrived a couple of days later than Montway said but because of the weather, that was fine. The only thing I noticed is that I have a bra on the front of my car when they pulled it out off the ramp. Other than that, it was in perfect condition. I was surprised it didn't come back all dirty. I was really happy with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Larry, thank you for sharing your feedback. Sorry to hear about the inconvenience when pulling off the ramp. Truck drivers make a lot of frequent stops across the country. Pranks are a potential rare occurrence. Overall, we're happy to hear the driver did a great job.

    Verified purchase
    Staff

    Reviewed March 12, 2021

    Montway is an excellent service company and we'd definitely use them again. The vehicle arrived in shape, the way I bought it. The experience was perfect, just like the service I provide in my business.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could deliver great service! Thanks for choosing Montway.

    Verified purchase
    Staff

    Reviewed March 12, 2021

    Montway's reps were very helpful and they explained everything to me. Then, they were on time for both the pickup and delivery without any issues. All in all, Montway was a good company and I look forward to using them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad to hear we could help. Thanks for choosing Montway and we look forward to the next transport.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 12, 2021

    They seemed to be easy to get ahold of, get a quote from and get good transport done. They answered all my questions promptly. They also were able to work with my schedule. I had no issues with the transport. They were right there when any issues arose. Communication was great. I was able to work with a driver directly to find a place to offload the trucks and load the trucks. The start-to-finish process took about four days.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Branan. Communication is essential to our business. Glad to hear we could deliver.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 11, 2021

    I needed Montway for a move. I chose them because I used them before. The customer service was great. They were very helpful. The quote was less than what I thought it should have been. I called them and raised the amount myself. The transport was 3,000 miles and it was great. Their driver did a phenomenal job. I would recommend them and use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Brian! Thanks for being an awesome customer. We're happy to provide expert car shipping services for your needs at any time. Looking forward to the next one.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 11, 2021

    Montway has been great with their service. I've used them nine times already. Paul has been my rep since I've been at Capitol Volkswagen. He has been quick with responding and giving me a quote. I haven't had a customer that has said that they found a cheaper rate somewhere else. I'm happy with Montway and so long as I'm working with Volkswagen and I need a transporter, I'm going to continue to use them. I recommended two of my salesmen here to use them. One of them for sure did when we did an out-of-state deal.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome! Thank you for the review, Samuel. I let Paul know about your review as well and he was so excited! We're happy to work with you any time for your shipments.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    PriceStaffHonesty & Transparency

    Reviewed March 11, 2021

    They were very honest. The rep said, “We're gonna add some money to the delivery. You don't like it. If you want to get it here, that's the way it's gonna get here." He said, "Other than that, you can stay with a cheap guy." Sure enough, he was right. The cheap guy never got delivered. So I went back to them and paid the extra money and got it delivered. The location was perfect. The driver was in contact and kept me posted on where he was at, texted me about 20 minutes before his actual arrival time and he was there. It was good. He dropped the car and left.

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    Response from Montway Auto Transport

    Thank you for the review, Robert. When it comes to price, it's a complicated process. We use some of the latest technology and data to provide accurate and fair pricing that will get customers' cars shipped. We're happy to hear we could deliver. If we can help again in the future let us know.

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    Staff

    Reviewed March 10, 2021

    Montway provides good service. The transport from Oregon to Florida of the car that I'd bought took around eight days. The driver was very good. He gave me the car and keys, I checked the car and everything was okay.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Albert. Glad to hear the driver did a great job!

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    Customer ServiceStaff

    Reviewed March 10, 2021

    Their customer service was good. The driver was super.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto transport services!

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    Punctuality & Speed

    Reviewed March 10, 2021

    I was looking at three companies then I decided to go with Montway because the guy who was transporting my vehicle ultimately lived not too far from where I was asking them to transport it. They were great and we loved them. At the time, I had sold a house in California and I was moving to a house in Connecticut. I was not there and my realtor had them pick up the car. But I was there for the delivery and they were a couple days early. I live in a very tiny country road and they did a wonderful job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad to hear the driver did a great job. Happy we could help with your auto transport needs. Thanks for choosing Montway!

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed March 9, 2021

    We live in Illinois. We bought the car in Pennsylvania so we were coordinating with the dealership to see if they did transportation. They said they did not but they recommended Montway. We looked at Montway and saw that they had good reviews so we went with them. The initial contact was made through their website where we did the free quote. From there, contact was pretty seamless through either emails or phone calls. And even when we had to adjust the date, there were some phone calls made. They were very friendly and helpful. The driver was pretty quick and very thorough. He was also friendly and very communicative. He reached out and he let us know he was about an hour out. The delivery time was extremely reasonable for the distance.

    This was our first time doing this, especially with this company. There was only one thing we were not clear on. We did the reservation a week prior. When it said car’s availability date, we thought that that was when we were scheduling the pickup for. But it wasn't until we completed the process that we had a realization. When the day came, we asked if the car was getting picked up. They said, “No, we have two to five business days.” There was some misunderstanding on our end. We didn't read the fine print well enough. That aside, Montway was very clear on their website.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Brandy. Communication is essential to our business, especially as not everyone ships a car every day. We try to be clear with shipment timeline expectations so we'll be sure to audit this accordingly. If you have any questions or we can help with anything else please let us know.

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    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed March 9, 2021

    I was pleased with the service. The person I talked to when I called was really good and assured me that things were on the up-and-up. What I did appreciate was him explaining to me the different costs certain times a year, why it's so much cheaper to do it in the fall or the wintertime. The guy that was organizing the shipping or the truck, unfortunately, got stuck. He had a truck break down just up north of San Diego and he had to replace an engine part in his truck. I told him, “Do what you got to do. It's not going to make any difference for us if it's two more days.” He was excellent as far as trying to accommodate and he had other people that were shipping cars that were not being quite so patient. I would recommend him.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the comments and patience, Pam. Auto-shipping is pretty complicated and these are large trucks traveling hundreds of miles per day. Unfortunately, breakdowns happen, and as this is a specialized industry, there isn't another truck just around the corner. It's always important to us that proper communication is provided during such situations and we're happy to hear the driver did a great job. If we can assist with anything else just let us know.

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    Customer ServicePriceStaff

    Reviewed March 9, 2021

    Based on the reviews that Montway had once I found them, I started kinda leaning their way ‘cause I knew that they were gonna connect me with, if not several, the best choice for me. The lady that took the order was good. She gave me the quote. I needed to talk back with where the car was at and kind of work out a few of the details. It took a couple of calls between her and that was fine. The driver was good. He met me close to my house and by the time I pulled up, he already had the car ready to go. All my expectations were met. I'm not a frequent shipper so I was a little concerned but everything worked out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Giovanni. We know not everyone ships a car every day, so our professional staff is happy to work with you every step of the way. Happy to meet expectations. We look forward to the next time!

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    Customer ServicePriceStaffFollow-Through

    Reviewed March 8, 2021

    I was very pleased with Montway. Customer service was fantastic and the cost of the service was very reasonable. The driver had to deal with a very negative situation. My son sold a car in California and I was repossessing it. The guy didn't wanna meet the driver. He left the car in the driveway and I signed the waiver. When he got there, he had a flat tire. The driver that was loading the car had to pump up the tire and deal with that. He was phenomenal and I should have tipped him, but I just couldn't afford it.

    Montway was very reliable and trustworthy. They did what they said they were going to do and kept their word right on. The experience was fabulous. I got another quote from Montway because my nephew in Australia wanted me to ship them a classic '69 Cutlass convertible. I would have done the service but didn't because of climate change, petrol, and running a classic car. 10 years from now, the cost of gas will be enormous and we all should go electric.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your experience, Maggie. Happy to provide reliable and trustworthy service at any time.

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    TechStaff

    Reviewed March 8, 2021

    They did a good job. I had a very good experience with the driver. However, the company name Montway gave me was different from the real one when they tried to pick me up. I was worried about it a little bit. But it came out to be the same company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the feedback. Due to a last-minute situation, the driver had to be replaced for the shipment, so we understand where the confusion came from. Glad our team could quickly resolve. Happy to hear the driver did a good job.

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    PriceStaff

    Reviewed March 8, 2021

    Everything was smooth when I set up the time of my move with Montway. The vehicle arrived as it was when I shipped it. The cost of the move was cheap compared to other places. This was an amazing experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver amazing service. Thanks for choosing Montway, Navin.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 7, 2021

    I liked the price point that Montway offered. Aside from that, a lot of companies wouldn't allow me to book online. I would have to call in and going through a long process. Montway was just easier to do and their site was user-friendly. I had a question and they had a live chat. It was good and really quick. I could have done everything online if I didn't have a question. The people who delivered my car were also very nice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Ebeni. You mentioned a key part of our services and that is the ease of use. In a complicated industry such as ours, we work hard to remove that complication from the customer's hands. If we can help with anything else just let us know.

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    Customer ServiceStaff

    Reviewed March 7, 2021

    I did an online request and somebody called me within 30 minutes, which was great. Communication was good. They were clear on expectations in terms of how the process worked. They couldn’t give me a date when the drivers show up. But at least they gave me a range and explained how that situation works. Then from coordination with the driver was great. He was super professional. We communicated with him a little bit while he took the vehicle down to the dealership and it was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Brian. Auto transport is quite different from other forms of logistics, we do try and set clear expectations. Glad to hear our driver did a great job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 7, 2021

    I first heard about Montway through a Google search. I read a bunch of reviews through the transportation companies and Google reviews. I narrowed my selection to three companies. I ultimately made a decision to book with Montway to transport my vehicle. The guy who arranged setup was okay and the process was pretty smooth. Everything was okay even though there was a discrepancy about pickup day. They got there almost a week early and my car ended up being left unattended for a day or two. I didn't want that to happen. But that was fine as my car was in a safe place.

    That aside, I was really pleased with how speedy they were, the turnaround, and the communication. My vehicle didn't have any marks or anything that wasn't there before they picked it up. And the driver was awesome. He got there but he had to walk because he had to park at the bottom of the street. There was just a communication issue in-house. They wanted me to pay all of my money upfront, which is not what I had been told. He wanted me to go to the bank to get cash. I did that. But then I talked to the guy who was coordinating everything and he said that I didn't need to pay. It was a lot of back and forth. But through it all, the driver was very pleasant and we got everything sorted out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback and review, Shavaun. It's feedback such as this that helps us improve our services. We're happy to hear that overall everything went well. If we can help with anything else please let us know.

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    Customer ServiceTechPunctuality & SpeedStaffFollow-Through

    Reviewed March 6, 2021

    Montway works with the contractors that ship the vehicles. My mom had used them to transport her vehicle and had a good experience so I called them up when I needed to get a vehicle from Florida to California. Customer service was excellent. They were very friendly and responsive. Everything happened too quickly. I needed to delay it because I had to ship the keys out and they didn't arrive in time for the scheduled pickup, so we had to actually reschedule to another carrier. The delivery was excellent and pretty much on schedule. I didn't urgently need the vehicle but it came pretty much in the window that as promised. There were no issues with the car as well as with meeting the driver. The experience overall was all good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Douglas. Happy to hear our team was able to help with your shipment. We try and be as efficient as possible, but we also understand that things happen. So if changes need to be made, we're here to help. Looking forward to future shipping needs.

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    B. increased rating by 4 stars.
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff
    After a positive interaction with Montway Auto Transport, B. increased their star rating on March 24, 2021.

    Updated review: March 24, 2021

    Aside from a minor miscommunication in the beginning, Montway Auto Transport was a pleasure to work with. Quick shipping and great communication. In the beginning, when there was a miscommunication, they were quick to make it right and were helpful during the entire process of shipping my car. I would recommend them to anyone.

    Original Review: March 6, 2021

    I called them on the phone and I was agreeable to everything. They do as everybody else does. They’re just a broker to put some on the board. They get as much money as they possibly can for themselves. They pay a shipper whatever is the minimum they can. I recommended them about two weeks later to a friend of mine that bought a car in Dallas and had sent to Menlo Park, which was a little more than 100 miles less travel for me, compared to him. They charged him, open carrier, $749. They charged me $850. So I wanted $100 back. Montway was not understanding at all. They very politely told me to get lost. But the transporter was very polite and right on time. He called me, took care of it and delivered the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Ben, thanks for speaking with us regarding the shipping. There are many factors that go into shipping a car, distance is just one of those factors. We're happy to hear we could reach a favorable resolution. If we can help with anything else, please contact us at feedback@montway.com.

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    PriceRates

    Reviewed March 6, 2021

    Montway set up the transport of my vehicle and it was absolutely exquisite. Someone picked up the car on time. It was delivered and there was no damage. He was a perfect gentleman about the whole thing. The service was done well, the car was clean, and I paid exactly the price I was quoted. I am very happy. If I'm shipping another car, I’d use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Fantastic! We love hearing when our drivers do a great job. Thanks for the great review, David.

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    Customer Service

    Reviewed March 5, 2021

    Everything was wonderful with Montway. Customer service answered all the questions. I loved it, and I'll do it again if I have to another time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for being a great customer, Damaris! Happy we could help with your auto shipping needs.

    Verified purchase
    PriceBilling

    Reviewed March 5, 2021

    It was an easy experience. I was here when they dropped off and no hassle. The cost of the service was good. I just wish I could have paid whole in credit card instead of cash in the end.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Christian, thank you for the feedback. Happy to hear we could provide an easy experience. For future shipments, we do provide billing options for customers who want to pay for their shipment in full with a credit card. Be sure to ask about payment options when booking your order. https://www.montway.com/help-center/cost-payment-cancellation-policy/how-do-i-pay-for-my-car-transport/

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    PriceStaffRates

    Reviewed March 5, 2021

    I looked online and Montway was rated the best. Their reps were awesome and the quote I got was very fair. Everything was great with the delivery. The transport of the car to my brother in Texas took a day and a half, which was shorter than what they had estimated. Everything like the drop-off stayed the same. Montway is very customer-focused and they provide excellent service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the awesome review, Rhonda. In an industry such as ours, it's important we focus on customer needs. Happy to hear we could deliver great service.

    Customer ServiceStaffBillingTimelinessFollow-ThroughHonesty & Transparency

    Reviewed March 4, 2021

    I called a few Transport companies but felt most comfortable with Montway for a number of reasons. Riley of Montway was very responsive and very honest. Once I talked to her I decided to book the business. I gave her my credit card and Montway delivered as promised. I got a call from dispatch the day after I agreed to terms. The car was picked up in Virginia that night and delivered to Indiana the next day. The driver who picked up the car was also very professional and thorough. I will use them again without hesitation.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Bob! We'll be sure to let the team know they did an excellent job with your vehicle move.

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    Staff

    Reviewed March 4, 2021

    I had a very good experience. Everything was good, especially with COVID. Everyone followed a nice protocol and it was a very simple process. The vehicle arrived sooner than I thought as well. They were very professional.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver professional service. Thanks for choosing Montway for your car shipping needs.

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    PricePunctuality & SpeedStaff

    Reviewed March 4, 2021

    I had a friend who recently used Montway and she had a good experience. This being my first cross-country move with a car, I took her advice. My car was delivered on the day Montway said it would be. The driver was helpful in figuring out a place to meet so it went smoothly. The pick up was a day late, but it didn’t spoil our plan much. I paid the quote upfront, and that was the same cost that it was.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the review, Chelsea. We're happy we could help with your transport and are happy to hear the driver did a good job.

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    Customer ServicePriceStaffRates

    Reviewed March 4, 2021

    I have called Montway for a while and go to them unless the transport is something very local. Montway is not the lowest in the market. But if I call them, I don't have to worry about anything. Customer service is perfect and I get all the information that I need. And whenever that I have questions, I always have answers from them. Delivery-wise, most of the cars are in good condition. Six months ago, I tried to use Manheim's driver once and the car was damaged. I never experienced something like this with Montway. I'd tell others to go Montway. If their price could be lower, that would be nice. But I understand that sometimes if I go too low, it would be hard for them to find a driver.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Howard. When it comes to car shipping, we work hard to provide a fair and market-competitive price. This goes into locating a carrier that is insured and has the proper qualifications to ship your car. We're always happy to help and we look forward to the next shipment.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2021

    Getting ahold of Montway was very easy. I started the reservation process online and because we had some specific dates we needed to hit, I called and talked to a couple of people and they were very helpful. The communication was very good and the pickup and delivery were fast and efficient. We were very happy with their service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the praise! Communication is essential to our business so we try and make it easy. If we can help with anything else let us know.

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    PriceRates

    Reviewed March 3, 2021

    I had a pretty easy experience and Montway is reasonably priced.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Staff

    Reviewed March 3, 2021

    The team at Montway was straightforward and polite. The guy that drove the truck was very good, very tidy and polite. It might have been nice if I knew where the car was all along the trip, but it didn’t make that much difference.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Keith. In an industry such as ours, it's important that we're clear regarding operations. Glad we could help with your move.

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    Customer ServiceStaffRates

    Reviewed March 3, 2021

    Montway was easy to talk with. They followed up with an email talking about their services. I went on and looked them up and had good ratings. They answered almost every review, good or bad. They were really good about explaining and apologizing for the inconvenience. Whoever manages that forum does a really good job. They gave me the window for the driver, and additionally, there was a driver leaving earlier. They reached out to me on that and I couldn't do that at that time. The driver took care of everything right here and got it delivered up to Boise without a problem.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Mike,

    Thanks for the praise. We take all feedback, good or bad, very seriously and do our best to provide the best service possible. It's a pretty complicated industry so we feel it's important to address everything we can. Glad we could provide great service for your shipment to Boise. If we can help again just let us know!

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    PriceStaff

    Reviewed March 2, 2021

    I was very pleased I ended up going with Montway Auto Transport. It was excellent dealing with them and I had a completely positive experience. The quote they gave us was fair and reasonable. I had gotten much higher quotes, so I was pleased. The vehicle was delivered right to the house. Paul, the gentlemen that delivered it, was excellent at backing it in and putting it right where I asked.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome! Thanks for choosing Montway for professional car shipping services. Happy to help any time, Sue.

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    Customer ServicePriceBilling

    Reviewed March 2, 2021

    The quote was automated online and when I went to submit it, they called and reviewed everything. There was a difference with the ending bill because they called at the last minute and said that they found some expedited express truck that could bring the car in two days. It was an extra 100 bucks and I went with that. It was done pretty well overall. It's not something I regularly use but it's something I might use more often now that I have had a good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, David. Glad to hear we could deliver a good experience. It's important to us that arrange professional shipping every time. We look forward to the next one.

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    Staff

    Reviewed March 2, 2021

    The people that picked up the vehicle treated me nicely. Thumbs up to them. Everything was good and taken care of. The vehicle was delivered in good condition. I was so happy with them that I have the guy's number because I plan to work with them again in the future.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver great service. Thanks for choosing Montway!

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    Customer ServicePriceStaffRatesTransparency

    Reviewed March 2, 2021

    My friend Julia made a similar move from the east coast to the west coast where she used Montway and got a great rate. I requested a quote from them and they were not only better priced than many of their competitors, but they also had a great review from my friend. The only thing that had room for improvement and that would have been helpful was giving updates about the car's whereabouts during the trip, especially for longer journeys. I knew my car was picked up, but I didn't hear from anyone about the status of the trip until they were about a day from arriving in California. If there was like a tracker or if we could get an email about the status of our car, that would be a helpful feature.

    Other than that, the customer service was great. I didn't receive any unnecessary communication, but I still felt that I could reach someone at all times. If I ever had a question, I would call someone from Montway and they would get me in touch with someone who had the answer all within about an hour from when I requested to speak with someone.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Leah. We appreciate any feedback that helps us improve our services. Tracking is a hot topic for our industry that we can say is being discussed. It is definitely something we feel would really improve the customer experience. Happy we could help with your move and if we can help with anything else let us know.

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    PriceStaff

    Reviewed March 1, 2021

    The quote that Montway Auto Transport provided was very competitive and was very accurate. It was a really good deal. The delivery of our vehicle was faster than we expected. The driver was good and easy to interact with. He dropped the vehicle off at the original destination and it was in good condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the awesome review, Justin. Great to hear the driver did a good job!

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    PricePunctuality & SpeedRates

    Reviewed March 1, 2021

    The price quoted by Montway was a lot cheaper than all the other options. The delivery took four days and the truck was perfect when it arrived. My experience was easy, fast, and trustworthy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Matt. We use the latest technology and industry data to provide a competitive and fair price to get your car shipped. Glad we could help with your shipment.

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    Customer ServicePriceStaffTransparency

    Reviewed March 1, 2021

    We needed to move a car from Texas to California. My husband had used Montway before and was super pleased with them. We used them and all around, the experience was positive. It was super-easy, and they were very responsive and clear in their communication. The people I talked to on the phone had good information. The guy who came to pick up the car was great, and kept us updated as they made their journey. The quote was in line with what we expected. The delivery went smoothly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the fantastic review, Cristina. Happy we could help with your CA car move. We look forward to the next shipment!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 1, 2021

    The delivery driver was fantastic. He called me the day before, as he told me he would, when he picked up the vehicles, and then, he also called me when he was about 45 minutes out. The only thing that I found frustrating up until the cars were picked up was that when I called and when I had messaged, they said, "We're gonna pick up either this day or this day." That sounded great because it worked with my schedule, it was a Monday or Tuesday. But when I contacted them because no one had contacted me, they said, "Oh, no, it could be within five days." If I'd known that upfront, it would have been easier for me to adjust my schedule because we're moving and we had moving trucks. We had to leave town, I had to have my vehicles move to a different place. I wish I would have known that so I could have prepared for it better.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Cheryl. Auto-shipping is a complicated process and depending on the route it can take several days to align a truck with the shipment route. We'll audit this order to improve our services. As it's important we're as clear as possible regarding timelines for shipping. We appreciate you working with us and we're happy to hear the driver delivered great service.

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    Customer ServicePrice

    Reviewed Feb. 28, 2021

    I moved from San Francisco to Atlanta and when I went back out to San Francisco to get my stuff, my car needed to be repaired so I had it dropped off at the dealership. I put up a request to have my car shipped. I went through a third party option system and I gave all the details to them. Montway reached out to me and they already knew everything they needed to know. Everything was done through websites and email. We didn't really have to talk to each other until they were picking up the car. They called me for that. Montway quoted me a window and they got the car to me within that window.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the awesome review, Greg. Our goal is always to provide a seamless experience for your shipment. Glad we could make it easy.

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    Customer ServiceStaffFollow-Through

    Reviewed Feb. 28, 2021

    I contacted Montway online through their online inquiry portal and they followed up immediately with an agent calling me and addressing my needs. The transport was very smooth and they provided the service as promised.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome! Glad we could service your needs, William. If you need us again, you know where to find us!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesTimelinessHonesty & Transparency

    Reviewed Feb. 28, 2021

    My with experience Montway was very good. As soon as I made the initial payment, they called and they told me that they would schedule one driver for the next five days. That was true. On the fifth day, they called me back and said that the driver was on his way to take the vehicle and he was gonna be down there tomorrow. The transport was for 600 miles. The driver picked the vehicle up in the morning and the vehicle arrived at night that same day. So, it was a very short time. They told me one price and then they charged that price. So, there were no hidden fees. I'd tell anyone considering Montway to go and pay for that one. Montway Auto Transport is better than having another service with lag and hidden fees.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for sharing your experience, Juan. We work hard to deliver a professional car shipping service for all of our customers.

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    Customer ServiceStaff

    Reviewed Feb. 28, 2021

    Montway was the only company that returned our call and their customer service is perfect. The driver was an awesome guy. He did a great job loading the vehicle and unloading it. The experience was super easy. Montway was super reliable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Communication is essential to any business. Thank you for the review, Luke. Happy we could provide professional car shipping services.

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    Customer Service

    Reviewed Feb. 28, 2021

    The customer service and the actual movers from Montway were great. Everything was good. I had to cancel one time because the car wasn't ready. As soon as I was ready, I called them. And in a couple of days, they had me another ride down here. So, it worked out good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could help. Thanks for choosing Montway Auto Transport!

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    PricePunctuality & SpeedRates

    Reviewed Feb. 27, 2021

    Setting up the transport with Montway was great. They knew everything they should have. The quote they gave me was very fair and comparable and the final price was extremely accurate. The transport was pretty quick and they over delivered on the quality.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Eric. We work hard to provide the most professional auto shipping experience possible. Happy we could help and look forward to future shipping needs.

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    PriceStaffRates

    Reviewed Feb. 27, 2021

    Montway did a good job and I was happy with them. They were competitive price-wise. I wasn't sure when the vehicle would be ready to be transported and they stayed in touch. They did things appropriately and made it easy. The driver that brought me the vehicle was a pleasant fellow and the car arrived in good shape.

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    Response from Montway Auto Transport

    Thanks for being a great customer! We appreciate the comments and look forward to future shipping needs.

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    PriceStaff

    Reviewed Feb. 27, 2021

    I would highly recommend Montway. They gave me a quote based on what I wanted and it seemed reasonable. They hooked me up with a firm in Sacramento that did the transport. The driver gave me his number and we texted throughout the trip. Because we weren't here, I arranged for someone to pick the car up and that worked out fine. They told us exactly where they were going to be. They did exactly what they said they were going to do, showed up when they said and dropped it off when they said. We also had hired movers to move all of my daughter's furniture from Los Angeles out here and it wasn't quite as seamless.

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    Response from Montway Auto Transport

    Thanks for the great review, Richard. Communication is essential to our business. Glad to hear the driver did a good job.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 27, 2021

    The rep that I dealt with was good and thorough. He communicated. The quote that they gave me was only off by $100. They arrived way earlier than they said they would, which was good. They were very polite. They texted me a day before and told me they were gonna be arriving that day and then texted me throughout the day that they were arriving. During the drop off, they weren't able to get on to the base, so I had to drive to Walmart. But that was understandable. I was late to pick up the car. But they were patient. Overall, they had the best price and they were fast.

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    Response from Montway Auto Transport

    We appreciate the comments, Cassidy. It's important to us to deliver a safe and professional experience. Glad we could help.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 27, 2021

    I used Montway before. I used them again when I needed to transport a car I bought to where I live. Customer service was great and the quote I got was very fair. The car was picked up very quickly and was delivered ahead of schedule. It was fantastic.

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    Response from Montway Auto Transport

    Happy to help again. Thanks for being a wonderful customer. We look forward to the next shipment.

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    Customer ServicePriceStaff

    Reviewed Feb. 26, 2021

    They were very responsive to my email inquiries. The customer service and the driver were very responsive. There was no hidden charges. They were on time and very efficient. It's been an excellent experience. I'm going to use them again when I go back home.

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    Response from Montway Auto Transport

    Thanks for the great review, William. We look forward to the return trip!

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    Contract & TermsStaff

    Reviewed Feb. 26, 2021

    We went looking to find somebody after the first mover fell through. Montway stepped up and it took a day or two to find the truck. I was particularly pleased that they were able to make the arrangements at the last minute. The transport was 2,520 miles from Berkeley, California to Orient, Ohio. It was slightly complicated because the vehicle wasn't running. But Vlad who was the driver got it on the truck at the beginning and got it off the truck at the end, and it was great. The vehicle was pretty much the same as it left. There was no visible damage of any kind.

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    Response from Montway Auto Transport

    Thank you for the review, Bob. With the largest network of truck drivers in the country, we can deliver where we need to be. We hope you consider us for future transport needs.

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    Staff

    Reviewed Feb. 26, 2021

    Montway was great. I had them transport my vehicle 2,200 miles from California to Virginia and it took seven days. The movers were very responsive. Anytime I had any questions, they hit me back almost immediately. This will be the next company I contact when I transport my car again.

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    Response from Montway Auto Transport

    Thank you for the review, Sherard. Happy we could provide excellent communication and service. Looking forward to the next transport!

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 26, 2021

    We originally scheduled with a different company but a week later, they still hadn't picked the car up. So I was pretty mad. Then I called Montway, and they said they have a guaranteed three-day pick-up window. I said I would go with them because of their three-day pick-up window and they picked it up in 24 hours. The quote was reasonable. It was better than the other one. So we were happy with them. The gal that I talked to on the phone could not have possibly been nicer. She was awesome. Montway did a terrific job from tip to toe. We could not possibly have been more pleased. If I was gonna do anything in the future, I would do it with them.

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    Response from Montway Auto Transport

    Thank you for the recommendation, Katherine. We work hard to provide realistic timelines and prices for our customers to get their vehicles moved. Glad we could help and look forward to the next one.

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    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Feb. 26, 2021

    I paid for an enclosed transport, which I thought was 100% enclosed, whereas this was drapes on the side of the truck, so it wasn't a totally enclosed vehicle, which meant the reason I paid for the enclosed was the car wasn't going to get soil and debris on the transport. Unfortunately, it did get soil and debris. There was also a price change. There were two different things. One was I requested a transport, I got the number, then right before I shipped, there was a different number and they had to do a correction. The second price was higher than the first price. I looked at the email and there were a couple of hundred dollars of difference in it. But the transport, in general, was perfect.

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    Response from Montway Auto Transport

    Hello James, thank you for providing your feedback. There are two primary types of enclosed trailers; soft-sided and hard-sided. The vehicle is protected from outside elements with both enclosed transport types. But, is still susceptible to small amounts of debris and weather. I checked our quote information and I don't see that there was an increase in the quote provided. If you could send us an email to feedback@montway.com with the quote info, I'll take a look.

    Sincerely,

    Richard K

    Montway Auto Transport

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    Customer ServiceStaffTransparency

    Reviewed Feb. 25, 2021

    At first, dealing with the rep was a little rough because I didn't have an exact date. But once we got everything affirmed up, Montway was very attentive and followed up. They said they were still looking for a driver because it was holiday time for a lot of drivers. They checked everything. The driver was great and updated me along the way. The service was excellent.

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    Response from Montway Auto Transport

    Thank you for the review, Leslie. We strive to deliver professional shipping services at all times.

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    Honesty & Transparency

    Reviewed Feb. 25, 2021

    It was a simple, straightforward, and honest process. I’ll use them again if I have to move a car or vehicle.

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    Response from Montway Auto Transport

    Happy to deliver stress-free services. Thanks for choosing Montway!

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    Customer ServicePrice

    Reviewed Feb. 25, 2021

    The experience went great. We booked it, they picked it up on time and delivered on time. There was good communication and it was a very easy process. The quote was a little bit more than the other ones but their reviews were above warranted and it was worth a couple extra bucks.

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    Response from Montway Auto Transport

    Thank you for taking the time to share your experience, Frank. Glad we could provide a professional auto shipping service for your needs.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 24, 2021

    The car that I needed to have transported at the time was not running. They have a different price for vehicles that run from the ones that don’t and the original quote was for a running car. When I found out the car was not running, they had to bump the quote up. But I got somebody to go over to the house and get it to run so it worked out in the end. I got the original quote price that I wanted and they were very good about changing it back. Also, I was surprised how quick the car came. The delivery was from California to Virginia and they were early.

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    Response from Montway Auto Transport

    Hey John, thank you for the review. Inoperable vehicle transport does have a lot higher requirements than running so that typically does impose a higher cost. We're happy to hear you were able to get things running as that does make it easier for all ends of the shipment. If we can help with anything else don't hesitate to let us know.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 24, 2021

    I wanted somebody to take the vehicle to my son. He was down in West Palm Beach and I was in another part of the state of Florida. I set up the transport with Montway. I did most of it online and then I got a follow-up call that said that they wanted to do it a little bit earlier. But I couldn't do that so we just had to reschedule another time. But it was within a couple of days when the driver would get here. They picked it up late in the afternoon and it was in West Palm at 8:30 the next morning. My communication with the driver was very nice. He even sent me a picture of my son sitting in his car. The whole transaction was great and they gave me a fair price for taking the car down there. So I was pretty happy with everything.

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    Response from Montway Auto Transport

    Happy we could help with your shipment, Dan. Thanks for choosing Montway Auto Transport!

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    Price

    Reviewed Feb. 24, 2021

    Montway did a good job. The pickup and delivery were smooth. I used them three times in a short period of time. The first time that I used them, their quote was better than those of the other companies that I looked at. I was happy with it. With the first move, they had some truck issues. But, the other two were really good. The cars came clean like the way they left.

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    Response from Montway Auto Transport

    Happy we could help with your moves, Michael. It's important to us that we provide the best experience possible. If we can assist in any way, just let us know.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2021

    The quote was lower than a lot of others for the covered transportation we were looking for. We had emails back and forth with the rep and that was good. The delivery was very quick and efficient. They parked the car and cleared the space for them to move it up. It was coordinated. It was called up before so I had a bit of heads up. Montway did a great job. We used them before too.

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    Response from Montway Auto Transport

    Thank you for the review, Jeff. We use the latest technology and data to provide competitive and fair pricing for our customers. Happy we could help with your car shipping needs.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2021

    Montway was the cheapest transport when I was looking. The representative was really helpful and nice. They subcontracted the driver, called me, and set up the move. The driver really communicated the whole time. He was an awesome guy who was wonderful to work with. Everything went smoothly. I would refer anybody to use Montway in the future. I recommend that if their move was local or around the same area, they should have Montway contact the same driver.

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    Response from Montway Auto Transport

    Thank you for the review, David. We use the latest technology and data to provide fair and accurate pricing for our customers. Happy to hear that the driver did an excellent job. We look forward to future shipping needs.

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    Staff

    Reviewed Feb. 23, 2021

    We had a good experience with them. Everything was very professional. The delivery went fine. The car was dirty, but that's to be expected with transport. I'm very happy with them and I've already referred them out.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Lynne. We're happy to deliver expert car shipping services at any time!

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    Staff

    Reviewed Feb. 22, 2021

    A coworker who had used Montway for a cross-country move recommended them. They were all great. They were responsive, attentive and took good care of the vehicle. The initial person was lovely, gave me tons of information and super flexible. Someone went to pick the vehicle up from the place we were purchasing it from and unfortunately, it wasn’t ready. But they were flexible. They said, “No problem. We’ll send someone back when it’s ready, just give us 24 hours notice.” It all went well.

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    Response from Montway Auto Transport

    Hey Alyse, thank you for taking the time to leave a review. We love hearing how our motor carriers fulfill customer needs. Happy Montway as able to deliver great service.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 22, 2021

    The coordinator did a great job, and was super quick and easy to work with. The driver was very helpful too. He told me when he was within a day. It was awesome. It was super easy and cost-effective.

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    Response from Montway Auto Transport

    Thanks for the review, Marty. Communication is essential to our business. Glad to hear the driver did great.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 22, 2021

    I registered my move with another company and they gave me a quote that was significantly lower than what Montway had quoted me. I called them and talked to one of the representatives and he said, “You're not gonna get a look at it because of the fact that the price is so low that no driver is gonna pick it up.” So, I canceled the booking with the cheap company and put it on Montway. I was on a pretty tight timeframe getting my vehicle out to Eugene, Oregon and so I called Montway and told them I needed to know if they had anybody who would take my move.

    The rep told me to give them 'til noon. They called me back at noon and they had somebody. They quoted me what the price was and the final cost was the same as what they quoted me. The driver that they had was phenomenal. He was very courteous, accommodating, and communicative. He took care of everything. He made it easy. It was just a really upbeat, positive experience with him. We just talked and I told him “This is when I need to be there. This is kind of what I like to see,” and he was very accommodating with that. I would use Montway again in a heartbeat.

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    Response from Montway Auto Transport

    Thanks for sharing your experience, Bernie. And for allowing us the opportunity to find an option that suits your needs. With the largest network of truck drivers in the country, if anyone can make it happen, it's us. We hope you consider us for future shipping needs.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2021

    Montway got back with me and their rep was there. All through the process, they were making me aware of everything that was taking place. I was so pleased with the whole experience with the driver they selected. The driver called and made sure that before they got there, they gave us the ETA when they would pick my car up. And then when they were getting close to the drop off, they were alerting me when they would come. My daughter is about to have her car shipped also, and I've told her she must use Montway.

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    Response from Montway Auto Transport

    Thank you for the great review, Alice. We're happy to hear the driver did a fantastic job. We hope we can help with your daughter's shipment as well. If we can help with anything, just let us know.

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    Staff

    Reviewed Feb. 21, 2021

    The move was from New York to Texas which took four days. Everything was explained. Both the delivery and pickup went smoothly. Everything was very thorough and Montway took care of the part. The car arrived safely, so I was very pleased.

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    Response from Montway Auto Transport

    Happy to deliver safe and professional service. Thanks for choosing Montway Auto Transport!

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    Customer ServicePriceStaff

    Reviewed Feb. 21, 2021

    I looked at three companies and went with Montway because of the availability of when the vehicle was gonna be shipped. It's a bit much to spend $500 to ship a car but in relation to the other companies we got, it was about $200 or $300 cheaper. The vehicle was sitting at my cousin's house and the driver called her in plenty enough time for her to get to her house to give him the keys. He said, “I'll be here at this time,” and he was there. From the time the driver picked it up until he dropped it off at my house, it was less than 24 hours. It was only a seven-hour drive and the only reason he had to stop is because of DOT regulations about not driving more than 10 hours.

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    Response from Montway Auto Transport

    Thank you for the review, Rebecca! Truck drivers have pretty tight restrictions when it comes to their work time and we thank you for your understanding. We hope you consider us for future shipping needs.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 20, 2021

    Montway's reps were very personable. They did a good follow-up and held to their commitments. They also gave a good price and the quality of their service was excellent. My vehicle came just like it left in less than two days.

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    Response from Montway Auto Transport

    Thanks for choosing Montway to assist with the transport of your car. We're happy to help at any time. Have a great day!

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    Staff

    Reviewed Feb. 20, 2021

    I met with the driver when he showed up. He was very good and highly professional. How the car left was how it arrived.

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    Response from Montway Auto Transport

    Thanks for the review! Glad to hear the driver did a great job!

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    PriceStaffRatesFollow-Through

    Reviewed Feb. 20, 2021

    When you try to get a car transported, you start reaching out and you find out that half the guys are just brokers. Montway is a broker too, but they seemed to be one of the best. They get back to you and they do what they say. The truckers they use are very good. Their prices are very good. The quote they gave me was very accurate and that's a big deal. It's a very professional deal. In two of the cases, they provided me with much higher-end transports than I expected and the shipments came faster than I expected. They're good.

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    Response from Montway Auto Transport

    Thanks for the great review, Jim. Brokers in our industry tend to generate a bad reputation. We work hard to break that view and show how a real broker should provide service. We look forward to the next shipment.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2021

    My dad has been using Montway for years and I asked him what's a good company and he recommended them. I used them twice and the customer service was incredible and so helpful in every way. I had a bad experience with one of the people that took the project to pick up one of my cars. Unfortunately, they were not ready for my car so it delayed me a day or so. But Montway got right back on it and found me somebody incredibly fast. That really showed me that they really cared for my business. I spread the word to my buddies who look for transport companies. I tell them Montway is the only way I go.

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    Response from Montway Auto Transport

    We appreciate you giving us a try, Steve. We do our best to provide the best experience possible. And if there are any issues, our professional team is here to help in any way possible. We look forward to the next transport.

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    Staff

    Reviewed Feb. 19, 2021

    They weren't the cheapest, but it turned out that I was very pleased with them. Everything was spot on, and the service rep was the guy who drove the car down. He made it down there ahead of time. The car was transported in perfect condition.

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    Response from Montway Auto Transport

    Thanks for choosing Montway. We use the latest data and technology to provide an accurate and competitive price to get your car shipped! Happy to provide professional service any time.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed Feb. 19, 2021

    I had to transport my vehicle from Jacksonville to Sarasota. I got the shipping company quotes going and most of the quotes were about the same price as they were to ship from Maryland to Sarasota. I read good reviews about Montway and they gave me a quote that was fair and it was exactly the price in the end. There was no bump price. The vehicle came in perfectly. There wasn't a speck or scratch on it. It was exactly what they advertised. The vehicle came exactly how a brand-new vehicle would come off the showroom floor.

    There were two drivers and they were really nice guys and very thorough. They asked me if I wanted to drive it off the back of the truck and so I did. I don't know if it was under coverage or if I was allowed. But it was an opportunity to finally drive it. So I was thrilled. They took pictures. They did everything. We chatted for a little bit and then they were on their way. It was a piece of cake. Montway was great for me. I couldn't ask for anything easier or better.

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    Response from Montway Auto Transport

    Thanks for the review, Chris. We work hard to provide the best shipping experience out there. If we can help again in the future just let us know.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 18, 2021

    Montway was recommended by the dealership and the quote was very reasonable. The guy who delivered the vehicle was cool. He told me the time, I showed up 30 minutes early and he was starting to unload the vehicle. He was very friendly, professional and quick.

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    Response from Montway Auto Transport

    Thank you for taking the time to leave us a review, Andrew. We appreciate the feedback and will be sure to let the driver know they did a great job. If we can help with anything else please let us know.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2021

    I had a fantastic experience with the customer service. They went above and beyond. When the driver picked my car up, he was the nuts and where I'm from, “the nuts” is a big-time compliment. He was great. It was an exceptional service. They were professional. I would recommend them to anybody.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Richard. Happy to deliver professional service at any time!

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    PricePunctuality & SpeedStaffBilling

    Reviewed Feb. 18, 2021

    Montway was a recommendation from a friend who had a good experience with them. They were not the cheapest but there's a lot of horror stories when you read online about what happens if you go with the cheapest. Their quote was pretty good. They were in the middle. It was competitive, at least. It was also pretty accurate. The reps were very nice and knowledgeable. It was a good experience. They got the vehicle to my daughter right outside the base early. On the other hand, I used my credit card upfront, and then there was nothing else. So the whole thing went smoothly. It was enjoyable and pretty easy. Montway was easy to work with and the driver was a good driver, too.

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    Response from Montway Auto Transport

    Glad we could make it easy. Thanks for relying on us to deliver professional car shipping services.

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    Reviewed Feb. 17, 2021

    I transported two cars. One was back in October and I had good service. Then, I did my next one around the holidays. Montway did well and we were happy with the service.

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    Response from Montway Auto Transport

    Happy we could help with your shipments. We work hard to provide the best service possible and we look forward to the next one, Judy.

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    TechStaff

    Reviewed Feb. 17, 2021

    The guy that Montway contracted to do the delivery was excellent. We've transported cars before and this guy was really good.

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    Response from Montway Auto Transport

    Thank you for the review, Susan. It's important that we work with professional motor carriers. Your feedback makes that possible. Have a great day!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 17, 2021

    I put up a listing on a website called uShip and then I’ve had three different companies that were bidding on the transport. Montway was the one that kept on coming back with slightly lower and they also responded quickly when I wrote to them. They also seemed to have the most reviews and the best English. We had a few little exchanges, like phone calls here and there about how to deliver the car. They were really responsive. They gave me a good idea of when it would be arriving as it came in. The car arrived fine on the other end. It went really well.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Eric. We strive to provide the most professional car shipping services possible.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 17, 2021

    I searched through online and Montway came up several times. I looked at reviews that people posted and did one of the online inquiries. They got back to me quick and I felt the price was good for what I needed. There was a snag during pick up and delivery and I got to meet the driver. It was a third party. They called him at the last minute because the original driver couldn't make it. But there was a guy at the dispatch center who kept checking in with me for the pick up. They were like, "Let me get back to you. The guy's running late." They took care of the whole problem, so I really didn't have an issue with it. They figured out a remedy and got it fixed. So, my transport stayed on time. My wife got the car off the trailer from the driver and that was very smooth.

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    Response from Montway Auto Transport

    Hey Giacomo, thanks for using our guaranteed pick-up service for your shipping needs. Glad to hear our professional staff do what they do best. If we can help with anything else please let us know!

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    Transparency

    Reviewed Feb. 16, 2021

    They did a great job. I got my bike and it was beautiful. They gave me updates as the bike was coming across. It was very well orchestrated.

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    Response from Montway Auto Transport

    Thanks for the review, Angus! Happy to hear we could provide professional service for your bike move. Have a great day!

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    Staff

    Reviewed Feb. 16, 2021

    The driver kept in touch great and the vehicle was perfect when it arrived. Montway went above and beyond.

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    Response from Montway Auto Transport

    Happy to go above and beyond! Thanks for choosing Montway for professional auto transport, Kim.

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    Customer ServiceSales & MarketingPrice

    Reviewed Feb. 16, 2021

    The timeframe could have been a little bit better. I felt in the beginning that Montway was constantly pushing me to do an open carrier versus an enclosed carrier, which is what I originally asked for. But once they were able to find the closed carrier, everything was fairly smooth. The guy was on time and I was quite happy with the delivery, although the communication with him could have been better. I hope he called me when the vehicle was picked up and then when it was en route. I know sometimes they don't want to spam a person, but especially when they're delivering a quite expensive automobile, it's good to be in constant communication. But he called me 30 minutes before he arrived, which was good.

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    Response from Montway Auto Transport

    Hey Davis,

    Thank you for sharing your experience. Enclosed transport only accounts for around 5% of the auto transport industry. Due to this, it's not something we would typically recommend if time is an issue. Due to the limited availability, we try and keep options open as well and will bring up open transport options if our experts feel they are feasible for the route. We appreciate your feedback as this is what helps us improve our services and we'll be sure to evaluate how and where we can improve.

    If we can help with anything else please let us know.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 16, 2021

    Montway made the transport very easy. I had never done it before, so I called them quite a few times with questions, and they were always great with that. They also came in quite a bit cheaper than some of the other companies, so I was very impressed with the pricing. When the driver stopped, I gave him cash, and he took pictures of everything and had me look over everything. He was very polite. He was great. The car arrived dirty but he had to drive through snow. So we washed it quickly, and there wasn’t any scratches on it. So it was in amazing condition when it got here. I was very pleased and everything was very smooth.

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    Response from Montway Auto Transport

    Thanks for the great review, Mallory. Not everyone ships a car every day so our goal is to make it as easy as possible. Glad to hear we could deliver and that the driver did a fantastic job!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 15, 2021

    I set up the transport online and it was quick and easy. Also, their price was much lower than anybody else's. They delivered the car right on time and the one who delivered it was pretty helpful and knowledgeable. The driver called days ahead of time, then called that afternoon, and then called when he was about five minutes away. He rolled the car out of the trailer and drove it right into the garage. It couldn’t have been better.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for a seamless and professional car shipping experience. We're happy to help at any time. Have a great day, Jeffrey.

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    Staff

    Reviewed Feb. 15, 2021

    Everything went great. The delivery driver was really polite and real careful with the car. I didn't notice any damage to it at all that I could see. I was happy with it.

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    Response from Montway Auto Transport

    Happy to hear the driver did a great job. Thanks for choosing Montway!

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    Sales & MarketingPriceStaffRates

    Reviewed Feb. 15, 2021

    I was happy with my interactions with the sales agents from Montway and the quote seemed reasonable. It may not be the lowest quote I got but it seemed reasonable and it was accurate to the final pricing. The delivery was on time and the car was in good condition. I'm happy with Montway completely. I thought that there were some underhanded people that did these services and they exceeded my expectations. I was pleasantly surprised.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Mark, thanks for the review. Thanks for trusting in us to provide professional service. We work hard to provide a competitive and realistic quote to get cars shipped. We hope you consider us for future shipping needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 14, 2021

    We had a great experience working with Montway. Customer service leading up to the car shipment was fast and responsive. The shipping itself was painless and arrived cross country way faster than we anticipated - under a week. I definitely recommend using Montway to ship your car.

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    Response from Montway Auto Transport

    Thank you for the recommendation, Abby. We're happy we could help provide a professional car shipping experience. Have a wonderful day!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 14, 2021

    I started booking my auto transport and the experience was very smooth. It was very quick and the timing was great. I was able to get it in within a short time and I was able to complete my transport within the required time frame. It was so helpful. Also, the communication was great. It was seamless and every step of the transportation was communicated very well.

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    Response from Montway Auto Transport

    Thanks for choosing Montway! Happy we could deliver a seamless experience for your needs. Our staff is always available when you need it.

    Have a great day.

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    Price

    Reviewed Feb. 14, 2021

    The first time I used Montway, it was good. I've done many transports with them since and it's continued to be good, efficient, and reasonable. Also, whoever I get when I dial all seem to be able to pick up the other person's work and the quote is always accurate and competitive.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Dana. We're happy to hear you keep coming back! Auto transport is pretty complicated so note-taking is a big thing for us. We want to make sure that anyone who looks at the shipments knows what's going on at a glance. Looking forward to the next shipment.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2021

    There was good communication with Montway's reps and I could get ahold of people when needed. Also, the vehicle came in where it needed to be. The experience was excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Robert. Communication is essential to our business so happy to hear we did great. If we can help again just let us know!

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    Punctuality & SpeedStaff

    Reviewed Feb. 13, 2021

    I was referred by a family member that used Montway before and it was fast and easy with their rep. It was non-stressful for me. It was awesome with the driver too. He took pictures of the car to make sure everything was okay. He told me when my car should be expected and it came the same time that he said it would so it was perfect. There were no dents or scratches. Montway did an excellent job.

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    Response from Montway Auto Transport

    Thank you for the awesome review, Cortney! Happy to hear we could deliver a great experience. Have a good one.

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    Denise increased rating by 4 stars.
    Customer ServicePriceStaffRates
    After a positive interaction with Montway Auto Transport, Denise increased their star rating.

    Original Review: Feb. 12, 2021

    When I called Montway's customer service, I had a good rapport with them and I felt good about that. They were thorough in the information that they gave me. They quoted me a price and it was fine. They stood by that price. But they said Montway would not take anything out until they load and drop my vehicle and that didn't take place. When the driver dispatched it off, they took the money out of my account before they even picked up my car.

    Also, I had a whole bag of change that I kept in here in my car all the time. It was close to $200 and they took that whole bag out of my car. They claimed they didn't take it and the guy said that somebody came around in their lot or wherever they have my vehicle at. It's in their possession. They were responsible if anybody comes around my car. It should have been locked and they should have been checking that. I was not pleased with the company Montway used. If Montway is using that company, I won't use them anymore. Other than that, everything else was cool. They picked up the car and dropped it off on time.

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    Response from Montway Auto Transport

    Hello Denise, thank you for taking the time to share your experience. We're happy we could reach out and clarify the service agreement and expectations of auto transport. We confirm when the order is booked that the charge will be processed when a carrier is dispatched for the order. This information can be reviewed in the order confirmation as well as on our website.

    I do apologize for the inconvenience of the missing items. As we're an auto logistics company, personal items inside the vehicle are not accounted for during inspections and are not inventoried in any way. We do not recommend that customers leave personal items inside the vehicle during transport. As the trucks do make frequent stops and are frequently inspected by officials while on the road. Due to this, there is no way of knowing who or what the responsible party would be if any.

    If a customer is going to leave items inside the vehicle, we recommend they inventory and take pictures of the inside of the vehicle right before and right after vehicle transport.

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    PriceStaff

    Reviewed Feb. 12, 2021

    Montway was very helpful. They let me know exactly what the costs were going to be. They also let me know what to expect during the whole process. The driver was very nice and professional. I had a friend meet him when he picked up the car. They spent about an hour with the car, taking pictures and unloading it. When he dropped off the car, he introduced himself to me. They took the car off the truck and took pictures too. It would have been nice if they could have cleaned the exterior and the interior. It had a little salt and all that stuff on it but that was how I left it. Montway was perfect.

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    Response from Montway Auto Transport

    Thank you for the feedback, Lara. We strive to provide the best experience possible. I can say that due to the tight time restrictions that truck drivers have, having them do a cleaning would be very difficult. But... there may be other options that we are looking at. If we can help with anything else let us know! Have a great day.

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    PriceStaffRates

    Reviewed Feb. 11, 2021

    Montway seemed like they were easy to deal with. I went with them and it was easy and smooth with the rep. They were very professional and knowledgeable. The driver left the vehicle at our condo in Florida. We picked up the vehicle about eight hours after it was left there and it was safe. They left the key in a safe spot. It worked out well. The price was reasonable and they stuck to it so it was good. I would recommend Montway and I would definitely use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway. We're happy to help with your car shipping needs at any time!

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    Customer ServicePrice

    Reviewed Feb. 11, 2021

    Montway's customer service was very clear when we were getting our quote. The quote they gave was accurate. Everything was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback. We strive to be as transparent as possible when it comes to auto logistics. We hope you consider us for future shipping needs.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2021

    I was ready to move when Montway's reps called and said they couldn't pick my cars up for another week. I said I was gonna have to get somebody else and in about two hours, they called and had a guy show up in another hour. The driver did a nice job. He came up to my neighborhood and picked the cars up. I appreciated that he told me what was going on and then called to tell me where he would be. I've moved a number of times and I've used other car haulers. These guys are by far the best.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Matthew. While we may not always be able to, depending on the logistics involved, we can definitely make arrangements for our customer's needs. Glad to hear the driver did a nice job. If we can help with anything else please let us know.

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    Staff

    Reviewed Feb. 10, 2021

    Working with Montway's reps was a good experience. I got the things that I wanted. The driver was on time. He was cooperative and he answered my questions.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could help! Thank you for choosing Montway for professional auto shipping services.

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    Customer ServicePriceStaff

    Reviewed Feb. 9, 2021

    I spoke to the customer service rep and she was very friendly and very knowledgeable. I had won a car at a car auction and I needed somebody to pick up the car immediately and Montway dispatched the truck within 72 hours. Then, the car was in my house within four days. Also, what I was quoted in getting was what I paid. Montway is a good quality, reliable, on time, and safe transporter.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the praise, Mike. We help move hundreds of cars from auctions every day. Happy to deliver great service at any time. Looking forward to the next transport!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 9, 2021

    I liked Montway's response time and their reps were very good. Though things were a bit last-minute, they were rushing to get us in. The vehicle was delivered very fast. It was very dirty and I was kind of surprised by the condition of it but that's probably typical. I would use this company again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to leave your feedback, Carroll. We're always working to provide the best experience possible.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 8, 2021

    I moved from Texas to California and we used another company but the prices were too expensive. With Montway, the reviews were good and the price was affordable. I moved from California to Ohio and they transported my Chevy. Everything was perfect. The day I made the phone call, they told me when they were going to come to pick up the car and when I was going to receive it. There was no delay in anything. They delivered my car one day before. The day they delivered my car, I couldn't pick up the phone right away because it was on mute. The driver had to wait for me almost one hour. When I saw the phone call, I called back and he was extremely friendly and very professional. It was amazing.

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    Response from Montway Auto Transport

    Thanks for giving us a try, Eliandra. We use the latest technology and data to provide the most competitive pricing on the market. We hope you consider us for future shipping needs.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2021

    It’s super scary when you're moving and a lot of companies are super sketchy but Montway was super organized. My car was here in three days and the operators and my driver were awesome. There was a delay but it was Thanksgiving and it was totally understandable. Also, everyone was in good communication with me. They answered and text messaged right away. I’d recommend them to everybody. I wish they moved things.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Mahj. The holidays can present some tricky situations so we appreciate your patience. Maybe someday we'll expand beyond vehicles. In the meantime, we're here to help with any auto transport need.

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    CoveragePricePunctuality & SpeedStaffFollow-Through

    Reviewed Feb. 7, 2021

    I heard that Montway is one of the best in Illinois. The quote was a little on the higher side but as it was Montway, I didn’t look further and I went ahead with it. The person who helped me with getting a quote was very good. The service was polite, to the point and very prompt. The delivery was as promised. I hardly had to walk a few yards and it was delivered close to my home. But Montway should have given me an option of covering my car with a car protector or car cover, with additional cost. It could have protected my car from dust and scratches. I would have gone with that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rahul, thank you for taking the time to share your experience. We are always working to provide the best auto transport experience we can. Car covers are not something we promote unless the car is wrapped by the OEM. Covers that are not properly secure can pose a hazard for the vehicle they are attached to, other vehicles on the trailer or road. If a customer would like to use a car cover, we recommend consulting with our shipping experts for more details.

    Verified purchase
    Customer ServicePriceStaffCommunication

    Reviewed Feb. 7, 2021

    My son goes to college out in California and we wanted to have his vehicle shipped out to him. We live in Wisconsin and I told Montway I'd rather bring the vehicle down to the Chicago area. I know they're going across country and they need to get on 80 West. It would be quicker if I can bring it down there and I'd probably find some driver easier that's already en route across country. They were willing to work with me and it worked out pretty well.

    The reps at Montway were really efficient. When I first placed the order, they told me to give them five days. It was over Thanksgiving and we ended up taking it down the Friday after Thanksgiving. They found a driver much sooner and I brought the car down to Joliet. Working with them was really good. They kept me in the loop and sent me follow-up emails.

    Also, the driver exceeded our expectations, which I knew he would. They said the delivery can take up to seven days but the car got there in two days. The driver said he could give the car to our son on Sunday and he got there Sunday night. I would want to use them again to bring the car back if my son is coming back for the summer a little bit. I like their service and I like the driver that we had. He was on point - the whole thing of taking a picture of the car and making sure everything was in tip-top condition. It was a real efficient process and the quote was pretty accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Darryl. We help move many vehicles for school relocation all the time. We're always happy to help! Glad to hear the driver exceeded expectations. We'll be sure to let them know they did great.

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    Staff

    Reviewed Feb. 6, 2021

    Montway is excellent and it was great dealing with the rep. Everything got answered when I had concerns. When the vehicle arrived, it was in good condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Curtis. We're here to deliver professional auto shipping services at any time. Have a good one!

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    PriceStaffRates

    Reviewed Feb. 6, 2021

    I was looking at three transport companies but Montway was able to do it in the timeframe I wanted. Also, they were the best price. The person that delivered the minivan was excellent. They did a nice job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to leave a review, Kevin. We appreciate the feedback and if we can help with anything else let us know!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 5, 2021

    On both ends, the driver was very prompt and had good communication. He was the intermediary that Montway called. He and his company were wonderful. We had some traffic problems for transport. They let me know when they were gonna be late and they let my son know on the other end. They asked my son if it was okay if he drove the car over if they find a Target or some big place where they could pick it up. It would be too hard for them to go onto his residential street. So, it was very nice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Danna. Communication is essential to our services so we're happy to hear that the carrier did great. We look forward to future shipments!

    Verified purchase

    Reviewed Feb. 5, 2021

    We set up a date and they here on that date. They picked up the car and delivered it to Kansas in a couple of days. They used a real nice equipment and a nice enclosed trailer. It worked out just fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Jerry. Happy to hear our team could deliver great service. We hope you consider us for future shipping needs.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 4, 2021

    My son had an old truck that he'd had since Junior High. It was given to him by his dad who's no longer around and he parked it at his uncle's place in East Texas when he left with the military. He spent a tour overseas then he came back home. His contract's finally ended and he chose not to re-enlist. He moved to Colorado where he met a young lady and the truck was miles from where he was. We had no way to get it because the truck could not be started, and he had no way to go get it as well.

    I contacted Jay, a friend of mine who owns a record company in Houston, Texas, and said, "Hey, look, I need to get this vehicle to Colorado from East Texas. How do I do this?" He said, "You're gonna have to have it transported." I said, "How do I even do that?" He said, "Call this company. They're the best there is. They have a great reputation. They're dependable, bonded, licensed and insured." The day I called to set up the transport, Montway called me a few hours later ready to move it. I said, "Whoa, wait. This is fast." We had to coordinate with my son's schedule because he had to be at home in order to get it where he wanted it off the truck since it couldn't be started. My son's birthday was December 20th and they delivered at Christmas Eve, which was great. It was a happy birthday and Merry Christmas present for my son because I paid for it. He was very excited.

    Montway called me the day before Christmas Eve and said they were there to pick it up, and they got there the very next morning. Less than 24 hours after picking it up, they delivered it. It was perfect timing. I was absolutely thrilled. Also, my son said the driver was amazing. They live on a crazy road and the driver helped him get it unloaded and get it in the yard where my son wanted it. Not being able to start it, it was going to be difficult. The communication was great too. The driver messaged me all along the way to tell me where he was at and an approximate arrival time. I can't say enough good. I may be calling Montway again in the very near future because I have a cargo trailer I need to get to Colorado to my son from Florida.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your experience, Megan. It means a lot to us to be able to deliver on delicate customer needs. Happy we could help with your son's truck. We look forward to being able to serve you again in the future. We wish you the best in the new year.

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    PriceStaffTransparencyCommunication

    Reviewed Feb. 4, 2021

    I bought a new Corvette and Montway came highly recommended by the dealership. I got three quotes from them. The two quotes for the enclosed were right in line, and the third one was not enclosed and I didn't want to do an unenclosed with the new car. They kept in contact all the time and told me what was going on. They gave me the driver's number and we chatted via text a few times while he was on the five-day journey across with the car, and he kept me updated. Everything was perfect. The car was delivered looking like the day they took it out of the showroom floor in Ashland, Ohio.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Jack. Enclosed transport is a fantastic way to add an additional level of protection for your vehicle. If we can help with anything else let us know!

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    Customer ServicePriceStaffRates

    Reviewed Feb. 3, 2021

    I moved out of California and relocated in Arizona, and I used Montway. I did speak to somebody and I felt the price was right. I didn't feel the need to shop. I had two interactions with the Montway representatives. First, before signing up for them. I just had some questions. Second was directly with the driver. He was picking up my car. He called me a couple of times and he was great. Everything was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services, Yael. We're happy to hear we could help and we hope you consider us for future needs.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 3, 2021

    I needed to get my car shipped. I looked online, and Montway had good ratings and offered price quotes that were not too low and not too high. I chose them. The customer service reps were always very patient and understanding, and they answered all of my questions. I had to call a few times to repeat the quote or have them review it with me and go over details, and they always did. It was never an issue. I would recommend Montway. They did a good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Monica. We work hard to provide the best service we can do. We know not everyone ships a car every day, so our team is always here to answer any questions. We hope you consider us for future shipping needs.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 2, 2021

    A friend of mine from Connecticut had moved to Florida. He was impressed with Montway and he referred me to them. They were good. I had to switch my dates a few times and they were accommodating. The gentleman that transported my vehicle was excellent. I had two cars transported. One was working and I needed a jump on the other one 'cause it had been sitting in my garage for a while. He had his auto battery with him and he jumped up my car, let it warm up and drove it right up on his vehicle to transport it. He kept calling me and contacted me to let me know when he would be here and what time. Montway has outstanding customer service and attentive in meeting your timelines of when you want your car to be there. They communicate very well and they keep you abreast of what's going on. I was very impressed with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for giving us a try, Yvette. I'm happy to hear our team was able to deliver professional service. We strive to work with the best drivers in the industry. We'll be sure to let them know they did a great. Have a wonderful day!

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2021

    When I called Montway, I liked the ease of talking to people that could give me answers. The driver kept in contact before they came to pick up the car, and it worked out very well. They did keep in contact with the person they were delivering to. We were very satisfied. We've used this kind of services before and this is by far the best one that we've dealt with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Manny. Communication is essential to our business. We'll be sure to provide your feedback to the driver. We hope you consider us for future shipping needs.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2021

    My experience with the customer service of Montway was very good. My interaction with the driver was excellent as well. It couldn't have gone better.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the comments, Bryan. We'll be sure to let the driver know they did an excellent job. We hope you consider us for future transport needs.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 1, 2021

    I looked online at several companies and Montway had some really good reviews. It was costly to move the car, but Montway came in a little lower than some of the other ones that quoted even higher, so I went with them. The quote went up a little though because I got it early on. Other than that, everybody was nice. They kept me informed. The driver, Danny, was amazing too. He called and when I called him, he picked up the phone. He came right on time, close to my house because he has the longest truck I've ever seen. He put my car in the front, drove directly to Florida, and then delivered it to my daughter. He took care of the car. It was perfect. I should have just sat in the car there and had him transport me too because that would have been fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Diane. I'm happy to hear that the driver did an excellent job. If we can help with anything else please let us know.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 31, 2021

    I went with Montway because the car was going to be picked up within two days. This was very last minute. I did call other places too and it was right before Christmas. With the holidays, people were like, “Oh, our guys won't be back until January 4th,” but we needed it at that point. I did an instant quote and Montway told me it was about two to three days which was doable. All of a sudden, I got a change. Instead, it was going to be picked up until January 4th. Immediately, I freaked out and called. They said that was a mistake and they were going to take care of it right then. Within an hour, they already had a driver willing to pick it up the next day. That was awesome.

    We got the car two days after Christmas and I wasn't expecting how quick it was. The driver was a sweetheart. He was trying to figure out the most convenient place for us to pick it up. The car was perfect. There were no dents or anything like that. The quote was less than I expected it to be. Other places gave me quotes of like two grand or $2,500. With Montway, it ended up being a little over a thousand. Back in July, I paid about $1,500 to get the car sent there. I'm completely satisfied and I would definitely use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for relying upon us, Ashley. We work hard to deliver the best experience that we can. With the largest network of motor carriers in the country, it allows us a lot of flexibility and options to get the job done timely and for a reasonable price. We look forward to servicing you again in the future.

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    Staff

    Reviewed Jan. 31, 2021

    I feel really good doing business with them. I told them, since I’d be out of my house by that day, they helped me out and they delivered.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto shipping services. Have a wonderful day!

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    PriceRates

    Reviewed Jan. 30, 2021

    The quote was reasonable and the final price was exact. Everything was as it was described. I would recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Robert,

    Thanks for the comments. Happy to deliver a professional car shipping experience for your needs.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 30, 2021

    Things went perfect with Montway. The rep I dealt with was very knowledgeable. The quote was right, but then they found out the truck was a little longer, so the price went up a little. Still, I was happy. They picked the truck up and they delivered it on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Ed. We strive to provide a professional experience every time. We'll make sure to audit your order to avoid any issues in the future. We're happy the experience was good overall and if we can help with anything else just let us know.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 29, 2021

    Montway had a good price and they were one of the first ones to reply back with a quote. My experience with their reps was very good. The driver communicated really well. He gave us a cellphone number when he left California. We knew we wouldn't be in the town until a few days after he was. When we got into town, there was a huge snowstorm so we couldn't get the car up to our hill to our house. So we just had him hold on to it for a few days. Then we coordinated to meet him in a public area where we could get the car down. He did a really good job. He took photos beforehand, so we were confident that he was taking care of the car. They're really trustworthy and they made sure there was no damage.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Dave. We're happy to hear the driver went above and beyond to deliver professional service. We'll be sure to let them know. If we can help with anything else please let us know.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 29, 2021

    My grandson is in the military. He was in Biloxi, Mississippi, and he was transferred to Japan. He wanted to bring his vehicle home to Las Vegas, where he lives. That's a long way to drive. I went to check out the ratings, checked Montway Auto and they're well-presented. We got ahold of them and they transported the vehicle for us. They did a good job. They were on time, and they did everything right by the book, so there was no problem at all. I talked to the reps over the phone and they were helpful. They were quite efficient and they always kept in communication with me on timelines and everything else. That's what made it really nice 'cause I didn't have to worry, "Are they on time?" "Where is it at?" this or that.

    The quote was good too, but then because of the time frame, it cost a little more money. My grandson still had stuff to do on base and I wanted a tighter time frame. It was specialized service, like one day they could get the car there and the guy picked it up and took it right away. The time frame was perfect because when they picked up his car, he caught the plane that afternoon. The driver was excellent too. He called my grandson when he got there. They pulled the car over and he checked it out, took pictures of it, loaded it up and then drove it out. From there, it took the transport four days to get here because of that pickup.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, David. I'm happy to hear the feedback on our specialized move services. It's important to us that when our customers have strict requirements, we're able to deliver. I'll be sure to let the team know they did an excellent job. If we can help with anything else just let us know!

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 28, 2021

    I was very happy with Montway. Their price is reasonable. Another company was giving me a $1,000 deal. I had a little bit more luggage in the car because I have some family emergency situation. So, I have to move my car back and forth and they also picked up without any hesitation. The driver was okay too. I had a great experience with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Kamal. It's our goal to deliver a seamless transport experience every time. We look forward to the next move.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    PriceStaff

    Reviewed Jan. 28, 2021

    The rep was great and I definitely found the quote reasonable. The driver was great too. He communicated well and he’s friendly to us.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad to help with your auto transport needs, Andre. If we can assist again in the future just let us know.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 27, 2021

    Most of the cars we ship are in excess of $100,000. When you're moving cars like that, you can't just give them to anybody. When we use somebody, I usually get Montway. I've used them in the past, and they've always done well. The quote has been accurate. It's always been exactly what they said it would be. They've got a very good system too. They email, call and text you and give you the driver's info. They use different subcontractors (it's always a different truck), but all the drivers have been great. The drivers call you and tell you when they're coming. They do a good job, so I said, "I don't have to switch now. I’ll use them when I ship a car.” One of the guys they sent was awesome. He has one of the nicest trucks I've ever seen.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the praise, John! We're happy to help provide professional service at any time. We look forward to the next shipment.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2021

    The rep I talked to on the phone was a great helper and the timeframe of the transport was perfect. Everything was here on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for being a great customer, Alexander. We're happy to help at any time!

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Staff

    Reviewed Jan. 26, 2021

    Everything was done perfectly with the transport with Montway. The coordinator was very good. The pickup from New York was very good too. My son took care of that part and delivery was right on time as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver great service. Thank you for sharing your experience, Joyce.

    We hope you consider us for future transport needs.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 26, 2021

    I bought a car for my mom and was trying to get it shipped to her. Montway was recommended to me by the dealership that I bought the car from. The original quote was for an open carrier and it was $550. Then, I got two calls that offered an enclosed carrier. The first one was like $250 more and my thing was if they were going to offer something else, make it appealing. But the second was $650, which was 100 bucks more, and I opted for that. I know enclosed trailers are a little bit more expensive.

    Once we had a person to pick the car up, everybody was pretty good about calling and coordinating everything. I was communicating directly with the guy hauling the car and he kept in contact with me. It was my recommendation that he drop the car off about half-a-mile from my mom's house where there was a parking lot. It worked out fine and everything went according to plan. Montway provided what they said they would and got me what I needed when I needed it and when they said they would.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Timothy,

    Thank you for the comments. We work with many carriers across the country and try and keep options open. This helps optimize routes and provides quicker transport. We strive to work with the most professional carriers out there and we consider communication an essential requirement. So we're happy to hear everything went well. If we can help with anything else just let us know.

    Have a great day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Contract & TermsPriceStaffRates

    Reviewed Jan. 25, 2021

    I was very pleased with my experience using Montway Auto Transport. The car was picked up at Coconut Creek. When the driver delivered the car to Massachusetts, he pulled over on the side of the road and unloaded the car. We were there if he needed any help. The car wouldn’t start, so he had to jump the car. He was a very nice and pleasant man. I told a friend of mine that the price that the transport cost me was reasonable. Their circumstance is not the best, so I wanna provide her with the information from Montway's service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Pauline,

    Thank you for the comments. It's important to us that we work with the most professional motor carriers out there. So we're always happy to hear how they are doing. We'd be happy to help your friend, as long as we know the details, we can see what we can do. Send us an email to feedback@montway.com with the details.

    Best,

    Richard K

    Montway Auto Transport

    Verified purchase
    Staff

    Reviewed Jan. 25, 2021

    I needed to transport my vehicle for the engine to be repaired. One of the guys who towed it up there recommended Montway. I will definitely use Montway again. I like it. Everything was good with the driver.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Derrick. We're happy to help with your car shipping needs at any time.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 24, 2021

    Montway's rep had top-notch professionalism and knowledge. The quote they provided was fine and the final pricing was very accurate. Fantastic delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jerry, happy to deliver professional car shipping services for your needs. Thanks for choosing Montway.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2021

    I had a pleasant experience overall with the team of Montway. They kept me up-to-date and up to speed on everything. Everything was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Michael! Happy to hear our team could deliver professional service.

    Have a great day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaff

    Reviewed Jan. 23, 2021

    I previously used them in my move from Georgia to Texas. I preferred to go back and use them since I had already been familiar with their services. I had a thorough and brief interaction with the customer service team. I was very understanding of the process so it was kind of clear to me as far as how the process worked. The quote was good. They adjusted it because I came back a second time. They gave me a discount for using the services again. My car was delivered ahead of time. I liked the company that they used. They were very professional and on time. I would definitely refer Montway to other people as well if they're in need.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Roslind,

    Thank you for taking the time to share your experience. We always try and offer a discount for returning customers when we can. As always, we strive to work with the best motor carriers out there, so we're always happy to hear when they do great. Looking forward to the next shipment!

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Staff

    Reviewed Jan. 23, 2021

    Everything was excellent during the transport with Montway. The driver was outstanding. He stayed in contact with us continually throughout the pickup and then the delivery. He was very efficient, effective and courteous. It was an outstanding experience. I would highly recommend Montway to anybody.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Carol, thank you for the review. We're glad to hear the driver did an excellent job. We'll be sure to let them know.

    Have a great day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 22, 2021

    Montway's customer service was good. For not knowing them and not ever having dealt with them before, I was happy with what they did. They got me set up and it even was cheaper than I thought it was going to be. There was good communication. The car was in Arizona and I was in Wisconsin so I had to connect with a person out there to be ready to load the car. They kept me informed and let me know when the trucker was coming. They told me about when it would be dropped off and it was pretty much right on. The trucker was there when he said he would be there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for giving us a try, Pauline. Not everyone ships a car every day so we try and be as informative and professional as possible. If we can help with anything else, just let us know.

    Have a great day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Jan. 22, 2021

    Montway was recommended by a family member and their quote was fair. The driver called when he was about an hour away. He arrived and unloaded the vehicle then I paid him and he left. It was good and the vehicle was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver a seamless experience, Anika. Thanks for choosing Montway for your car shipping needs.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer Service

    Reviewed Jan. 21, 2021

    The first time I used Montway was coming from Lubbock, Texas going to Los Angeles. It was good. The communication was through the website and I find it very safe. I compared to other companies and they just do phone call and you do not know what’s happening. With Montway, everything is well documented. After a month or two, I needed another transaction from Los Angeles, California going back to Texas. I went with Montway again and everything was good too. It was a very smooth transaction. I'm a very satisfied customer.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Francis. Communication is essential to our business and it's important that it's documented. This allows us to provide professional service tailored to the customer's needs. We look forward to the next shipment.

    Have a wonderful day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 21, 2021

    I was relocating from Hawaii to Georgia and Montway handled transporting my vehicle. Every time I called, they were right there with the answer and sometimes, they would transfer me to someone who was more knowledgeable about my account or my trip. They kept me informed via email, too. There was a delay in LA because of so many people moving out of California but the vehicle was delivered on time. I was very happy with the way they delivered it and turned it over to my wife on the other side. The delivery driver contacted us towards the end. They said where they would be delivering it that day and where to meet. The transfer was great. Montway delivers on their promise and they were very helpful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Byron! Happy we could help with your relocation. Proper communication helps ensure safe and professional transport.

    If we can help again in the future, just let us know.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Staff

    Reviewed Jan. 20, 2021

    My experience with the service rep of Montway was very good. The driver was very good too. I was very pleased with him. They picked the vehicle up on the day they said they were gonna pick it up. They also delivered it on the day and time they said they were gonna deliver it. I couldn’t be happier. I would highly recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation. Glad we could help with your vehicle move, Michael.

    Looking forward to the next one!

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 20, 2021

    I called them and then they called me back and we talked about my order. Once I got a confirmation of order, I got a call from the third-party who was taking my order and picking up my vehicle. They picked the vehicle as per the timeline and they have delivered that vehicle. It was very simple. Whatever the quote they provided, it was the same thing they charged me. It was a wonderful experience. If you want to transport your car, Montway is a wonderful option.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for being a great customer, Viondkumar. I'm happy to hear our team was able to deliver a great experience for your needs. If we can help again just let us know.

    Best regards,

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2021

    Montway did a good job. They're professional and they were there when they said they'd be there. There was also enough communication. They provided me with contact numbers and if I ever had any questions. The thing that made me think that Montway is the organization to work with was it said that they are the largest movers of things, and they exceeded our expectations.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Trent. Communication is essential to our business and I'm happy to hear our team was able to deliver. Have a great day!

    Best regards,
    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRates

    Reviewed Jan. 19, 2021

    I've used Montway before through uShip. The first couple of times I shipped cars, I didn't know I could go direct with the providers. I went direct last time and Montway always has the best prices. They've always been great and communicative. They're always available when you call if you have questions. I've moved a lot and used movers and those can be a real nightmare. The car movers are super fast. Sometimes, they're even faster than you could ever expect them to be so it's always nice to have somebody pick up the phone when you call.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Sandra. Communication is essential to our business, so I'm happy to hear our team does a great job. We also use the latest technology and data to provide fair and accurate prices. We look forward to the next transport.

    Have a great day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 19, 2021

    I went with Montway because of two things. One, they had a good reputation and two, they were willing to send someone to a very remote location in Wisconsin for an ‘87 Plymouth station wagon then come to a relatively remote location in Alabama. They offered a service that hardly anyone else did. The experience was everything I would expect it to be. They got the data I had and very quickly got back with an offer. I accepted it equally quickly and after that, everything was exactly as scheduled. What's impressive is that the driver showed up at both ends exactly on time and the timeframe was faster than I thought it would be. I've shipped cars three times and this has been by far the best experience. There are so many not-very-good people out there shipping or carrying cars and if I have an occasion to ship a car, I will go to Montway first.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Pete,

    Thank you for sharing your experience. Happy to hear we could help deliver your 87 Plymouth safe and sound. Location is a large inhibitor when it comes to auto logistics. With our connections and large network of certified carriers it definitely makes it a lot easier. We'll be sure to let the driver know they did an excellent job.

    Have a great day!

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Jan. 18, 2021

    Montway had a good price so I picked them. There were a couple of problems because the pick up of the car was at the Port of New Jersey. It was a real hassle getting a car out of there. They've got lines of trucks and car carriers waiting to get in. But the guy showed up. He was a day late getting it to me because there was a terrible snowstorm down in New Jersey. It was totally understandable and he communicated with me and texted me back and forth. I had sent them the documentation he needed to pick the car up and the next thing I knew, he was at the end of my driveway. I was really happy.

    It was a quick and easy process. A lot of what I did was on the website. I was chatting back and forth with someone. I had had it shipped from England so I got pictures of it at the dealer, leaving the dealer, at the port, leaving the port. Then he sent me pictures when he got to the port and there were no issues. The car was perfect. It was the same as when it left England, just a little dirtier ‘cause it had been a couple of weeks. The people at the port had left the window open like a quarter it was kind of wet inside. But the guy that picked it up wiped it up and he took care of it. The vehicle was like what I expected. If I were ever to import another car, I would call Montway directly instead of looking for bids.

    I got an email from them that asked me to give them a review. The only thing is a lot of companies send you those emails and to do it, you have to log on to Google and I don't have a Google account. Whenever there's a Google review thing, it's more hassle than it's worth for me to figure out how to get on Google so I can write a review so I don't bother doing that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Mike!

    Thank you for the comments. We work with port shipments daily so we understand the complications. A lot of logistics from many different companies all at once can make it pretty confusing. I'm happy to hear that our team, both in the office and on the road communicated effectively. As this is key providing fantastic service and safe delivery.

    We work forward to the next import. Have a wonderful day.

    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 18, 2021

    It was great with Montway. They were very professional. The reps are nice but they're difficult to understand. I was trying to get ahold of the driver and the driver's telephone number on the sheet that they originally gave me was disconnected. It was kind of difficult to get a handle on it. But they picked the car up one day and it was here the next which is awesome. The delivery was right on time and the car was in good shape.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Mark. We'll be sure to address this with the motor carrier, as communication is essential to our business. Glad we could deliver a professional experience overall. If we can help with anything else, just let us know.

    Best regards,
    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffEase of UseTransparency

    Reviewed Jan. 17, 2021

    I have a friend who recommended Montway and I love them. They're easy to use, efficient and convenient. The first time I put the quote in the websites of other companies, I received tons of calls and it was overwhelming. They want to rip you off. With Montway, it was professional and transparent. Everything was great. The drivers were amazing. They picked up and delivered the cars on time. They adjusted to my time. I didn't have adjust to theirs. Montway treated me well. They need more advertising though.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great feedback, Javier! Glad to hear we could deliver professional service. We work hard to provide realistic quotes and information on our industry type. So we appreciate hearing it from our customers as well. If we can help with anything else, just let us know!

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Jan. 16, 2021

    Everything was excellent with Montway. I could not have found a better company. They gave me a very good quote as well as a discount. When the car arrived, it was as it left the dealer. It was perfect. Use Montway. They’re the best.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Kevin!

    Thanks for choosing Montway. Happy to hear we could deliver excellent service for your needs. If we can help with anything else, please let us know.

    Best regards,
    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 15, 2021

    Montway had the most reasonable rates. The first time when I called, I spoke with a young lady and I was really happy with the reception that I got. It was a week or two later when I had planned to get a car and the office kept in touch with me. I spoke with Mo on the second time and by the time I got him on the phone and we talked, everything was great. Everything he said that would happen happened and I got the current time. Everything went fabulous. The driver was great. I was informed. I got the car when they said I would have gotten it and it was a smooth travel for the car. I was a little apprehensive because I’ve heard a lot of horror stories about people's car coming in damaged but the service was exceptional. I was very satisfied and I would definitely recommend them again. My daughter is gonna get a car from Texas so I would definitely call on them again when I'm ready.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Paulette,

    Thank you for taking the time to provide your feedback. Auto transport is not something people do every day. So we strive to provide a friendly and informative atmosphere.

    Damage is definitely an understandable worry. There is no denying that it occurs in every logistics field, including our own. As a shipper, there are good practices you can take to protect your shipment. We advise to document and take pictures and/or videos of your shipment right before it is picked up, and right after. The driver will do an inspection with you as well and have you sign a document. But it's always good to have additional supporting documents. In the event that damage does occur, our team is here to help and walk you through the process.

    Glad we could help with your move and looking forward to the next one.

    Best regards,
    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 14, 2021

    The guy from Montway's customer service was able to convince me and made me feel a little bit comfortable. He made me have some confidence to send my cars from Atlanta to Illinois. He had the patience to tell clearly me what I needed, which helped me decide to go with Montway. I had a good experience with them. I got a quote for $600 something and it was exactly what I paid.

    The person who drove the car did a very good job because he made a clear commitment. By 8:40, he told me he would be here. I was outside at 8:30 and he was there exactly. Geographically, that person knows the complete location of Illinois. Montway worked out properly for me and I was very satisfied. I started recommending to more than 30 friends to do their transport with them. Many of my friends are traveling from Atlanta to Illinois because we got a project change there. I told them that Montway is pretty promising.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Rajasekar. Communication is essential to our business as we strive to provide the most professional experience possible. We appreciate the recommendations and wish you the best in the new year.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 14, 2021

    I got Montway's name from a friend who used it and their rep was good. The quote was good too. It was exactly the final pricing.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping needs. Glad we could deliver and look forward to the next transport.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 13, 2021

    I had gone with another company and got burned by them. They never picked up the vehicle and they called for more money. It was just a long, drawn-out process. I learned by having bad dealing, so I knew what questions to ask Montway, and they answered everything correctly. The customer service representative was fantastic and the quote I got was excellent. The driver called ahead of time and he didn't live far from me. When he called, I told him to take his time because of the holidays. He thanked me and said that he would come the following morning at 9 o'clock. Then at ten to 9:00, he was here and unloaded the vehicle. It was a very simple and good experience. I've recommended them to my daughter-in-law who has a vehicle in Colorado that probably needs to be shipped.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the comments, Jim. We're sorry to hear about your experience with the other company. We strive to provide a professional and safe experience for all of our customers. So we're happy we could provide that for your needs. We wish you the best in the new year.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 13, 2021

    I was referred to Montway through the company that moved my furniture and the quote was affordable. The price was a lot cheaper than what I thought it was gonna be and the rep was great. He kept me posted on everything that was going on with delivery and pick-up times. From Ohio to Nevada, the transport took three days and my Ford Fusion was same as when it was picked up. I had a nice conversation with the drive as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Jason. We work with many moving companies across the country to facilitate professional car shipping experiences. Glad to hear we could deliver. We wish you the best in the new year.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Jan. 12, 2021

    I went with Montway for their price and flexibility. They were very polite and met my needs. I let them know I needed an enclosed hard sided transport for my vehicle with a very flat ramp because my vehicle is low. When they put me in touch with DC auto to transport, the service was real good. It was what I expected and what I paid for. However, if they're going to quote me a time and arrange, it's kind of nice to stick to that. They got there a little earlier and wanted to pick my car up early which rushed my mechanic a little bit more than I would have liked in order for him to get it on their truck. He ended up having to have it ready the night before when I had told him it was gonna be ready for pick up the next day.

    I was flying back into town to be there to pick it up. They called me and said, "We're ahead of schedule. We passed through your town yesterday. We just took it up to our storage facility and we'll load it on another truck and bring it back down to you tomorrow.” If I had known about it in advance, then that's no issue. I wouldn't have rushed my flight to get back in time for a pickup date that ended up getting changed anyway. Plus, I don't like the vehicle being unloaded and loaded again at a storage facility where there's no security measures in place. When they picked it up the first time, they picked it up from my mechanic. It was observed being put on the truck with mileage. But when you unload it and load it again onto another truck with another driver and storage facility, it causes some stress on the owner’s part. Luckily, there was no damage or extra mileage but it's one of those things that probably should have been disclosed upfront.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Brent,

    Thank you for the feedback. I apologize for the inconvenience with the motor carrier. We work hard to work with the most professional motor carriers in the industry. Communication is essential to providing a smooth service. We'll be sure to communicate these inconveniences with DC Auto to help improve services.

    As part of the logistics process, it is normal for a shipment to be moved between multiple terminals/trucks on its way from the origin to its destination. I do understand the worry that the vehicle may occur damage or similar. The key document in the shipment is the Bill of Lading. It's important this is reviewed and signed at the time of pickup and delivery. As it acts as a receipt and definitive proof of the shipment status. If there are any issues then, our team is here to provide assistance and this document would be essential to that process.

    If you have any questions or there is anything else I can assist with, don't hesitate to contact us at feedback@montway.com.

    Best regards,
    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 12, 2021

    I went online and searched for transport companies as I had to get my sister's car from Portland, Oregon to Portland, Maine. I called the first one that came up and the Montway representative had all the answers. It was just that the quote I received was far too high. But then the vehicle arrived fine. People should use them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Wayne. Montway uses the latest technology and data to provide quotes that will ship vehicles in a timely and safe manner. We're happy to hear that we could provide a professional experience. We hope you consider us for future shipping needs!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 11, 2021

    I was moving from California to Dallas, Texas and I was looking up car transporter places when I found Montway. The car was picked up on the 23rd and it got here on the 29th or the 30th. The final cost was the exact quote I was given. Everything was pretty nice with the exception of the driver. There were times when I would text the driver and he would give me really half-** answers or wouldn't text me back at all. He was also very rude. He was cussing at my wife in his own language. My wife would tell him something and he would ignore it. I had to get out of work early to deal with him because he was getting aggressive with my wife.

    The driver also took a picture of the car then he deleted that picture after he broke something off of our car. He then took another picture. Our car is an old rotary car and you can't find parts for those anymore. The driver was pretty much like, “That didn't happen.” He walked off and he tried to ignore me. I tried to tell him, “Hey, what the hell?” He continued to ignore me.

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    Response from Montway Auto Transport

    Hello Daniel, feedback is essential to our business and we appreciate you letting us know of the situation. We're sorry to hear of the inconvenience. We've reached out for additional information but haven't heard back. Please contact our team at feedback@montway.com at your earliest convenience.

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffBillingRates

    Reviewed Jan. 11, 2021

    Montway's price was pretty good. I just didn't know that I was supposed to pay the driver when he came. He dropped the car off and then Montway called me back in two or three days saying I gotta pay him. I asked if they could take the money out of my credit card like they took their money out and they said no. That could have been a very bad thing. They should make some type of more arrangements on giving that man his money ‘cause anybody ain’t like me. That driver probably wouldn’t have got paid. The driver wouldn’t have left without his money if he knew too. I had to draw money out and give him that Walmart to Walmart. It was inconvenient.

    But everything was perfect with the delivery. The driver went right in front of the house. I got doorbell cameras and cameras on my house and he waved at me. He did everything he was supposed to do and left. My cousin's car is in New Jersey and he wanted to bring it up to New Carolina but Montway gave him an outrageous price so he might not go with that. Otherwise, I will keep using them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Windred, thank you for the comments. We appreciate any feedback that helps us improve the quality of our services. If there is anything we can help with or you have additional feedback, please email us at feedback@montway.com.

    Verified purchase
    Staff

    Reviewed Jan. 10, 2021

    I set up the transport from Michigan to Hawaii with Vance and I'm very impressed with him. He's very thorough and responsible and he took things seriously. I never had a sense that he blew me off. When he said he'd get back with me, he got back with me. I felt well taken care of by him. Also, the transport person that Montway provided for mainland travel was very knowledgeable about cars. He knew all about how to start my Lexus and everything else. I was very happy with them. The only thing that I would have preferred was if they kept me more apprised of where the car was on route. But I have GPS on the car so I just went on the Lexus app and I knew where my car is.

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    Response from Montway Auto Transport

    We appreciate the feedback, Greg. When it comes to shipping, especially for Hawaii. It's important we are as thorough as possible to ensure smooth service. We can say that GPS is a great idea and it is something we are always considering. Due to the nature of auto logistics, it is much more complicated than it seems. Hopefully, we'll be able to provide a strong solution in the future. If we can help with anything else, please let us know.

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    PriceStaff

    Reviewed Jan. 10, 2021

    My friend recommended Montway. The representative was pretty good and the quote that I got was fair. I had to change location and the guy was able to accommodate it for me. He delivered my three cars to three destinations that were along the way. I will use it again and I will recommend it to my friends.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Xiao. Happy we could coordinate your shipment needs. If we can help with anything else just let us know!

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    Customer ServicePriceStaffTransparencyHonesty & Transparency

    Reviewed Jan. 9, 2021

    We looked at three companies and Montway made it easy to do online. My grandmother moved from Seattle to Iowa, and they picked up the car on a Saturday and dropped it off on Monday. Everything was smooth and on time and the communication was good. The driver called numerous times and provided text message updates on timing and arrival. The quote was also accurate. It was a little higher, but only because we changed locations. All in all, Montway was a fair, honest company that delivered as expected. The car's condition was the same as when it was picked up too.

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    Response from Montway Auto Transport

    We appreciate the review, Andrew. Communication is essential to our business. We're happy to hear that the driver was able to demonstrate this. If we can help with anything else, please let us know.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 9, 2021

    I looked at five companies and I chose Montway because of the price and quality of service (timing and responsiveness). The quote was competitive and it was almost spot-on. The vehicle was in an enclosed trailer and the communication of when they were gonna be there was met. I was satisfied. The driver did exactly what I would have expected out of him and the condition of the vehicle when it arrived was satisfactory as well.

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    Response from Montway Auto Transport

    We appreciate you giving us the opportunity to ship your vehicle, Tyson. Montway uses the latest technology and data to provide a fair and accurate quote for shipping. Communication is essential to our service type, so we're very happy to hear our team did a great job. We hope you consider us for future shipping needs.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 8, 2021

    I chose to go with Montway for the price and the way they got back to me. Dealing with their rep was excellent. I was told that the car would get here on Saturday morning. But the car ended up coming Friday night. So they delivered the car a whole 12 or so hours earlier than scheduled. The driver was good. He called me before he got to my neighborhood. He was concerned ‘cause he was in a very long truck and these trucks couldn't really fit in these small neighborhood streets. But I drove out to the highway and I looked at his truck. I was familiar with all the big trucks that were in the neighborhood, so I told him that it'd be okay. He followed me in and I went to a special route for him so that his truck would fit. He got as close as he could to my house. It wasn't on the driveway, but it was as close as he could get with such a huge truck.

    The driver unloaded the car on the street. Then we started it up and everything was cool. This is not an easy car to start. It’s a classic race car and he’s well-knowledgeable. He was able to not only ferry it, but he removed it down in San Antonio, then put it back on the truck, and then brought it to me. He was a nice guy and very helpful. The condition of the car was how it left the restoration shop where it came from. I was pleasantly surprised at how reliable and professional Montway was. I was worried but these guys really came through for me. I highly recommend them and support them all the way. I would use them again and again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Matt. It's important to us that deliver a professional and safe experience every time. We are happy to hear the driver could demonstrate this for your race car. We wish you the best in the new year!

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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