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Montway Auto Transport Reviews

4,956,328reviews on ConsumerAffairs are verified
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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
    • 4,956,328 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 28 Reviews 3825 - 3975
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 15, 2022

    When I was booking here, somebody helped me with putting the request in. Afterwards, I didn't have to reach out to customer service for anything, except for the receipt. They gave me the contact details of the driver, and the pickup and delivery was good because the driver called me in advance. My main interaction was with him and he was accommodating and helpful. I had my flight delayed till he made the car and made sure that I got it available here then I came here. The cost and the quality of the service was good. Compared to the other services, this was relatively cheaper.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Dhaneesh, for your review. We appreciate your business and are pleased to hear about your experience.

    Verified purchase

    Reviewed Feb. 15, 2022

    I like that Montway communicated with me and they were on time based what they told on the date. I'm pleased. Everything was good, and I will use that again in July.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Rosalinda. We are happy to hear you are pleased with our services and look forward to assisting you in July.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 15, 2022

    Setting up the transport was very easy. They called me on the phone and told me they needed to come and pick up the car. They were very quick with the pickup. The shipping was pretty quick too. The driver was very friendly. He kept me informed when he would show up with the car. I had a nice interaction with him during the delivery. He asked me where I wanted the car and then he took it off the trailer and parked it. The car was still pretty clean for being driven cross-country. They definitely took care of the car.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alex. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase

    Reviewed Feb. 15, 2022

    Montway was good at communicating, and the car showed up on time. Everything was great. We would recommend them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Beth. We appreciate your review and recommendation.

    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Feb. 14, 2022

    The driver didn't speak very good English, so I couldn't understand him very well, but he did exactly what he said he was gonna do. He worked with me and tried to do the best he could. Also, the rep who helped me was good, but the second time around, I didn't have a very good experience because they raised their prices so much, it was way out of reach. The first time around, the bill was the same as what they quoted me. The second time around, it was $1,000 more than before. They said that gas prices went up, so they had to raise up their prices. Other than that, it was a good service and I'll use Montway again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Stanley. We appreciate your business and value your feedback. We look forward to assisting you in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 14, 2022

    They were really quick to find a driver and to assign someone. They were really determined and delivered as far as getting an earlier date when I requested. They had the best deal and the pickup and delivery of the vehicle went smoothly.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Christopher.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed Feb. 14, 2022

    Dealing with the customer service reps at Montway was excellent. They kept me in the loop on the whole process and let me know a day or two before they were going to pick it up. They gave me a window that it would be delivered and it arrived early. The driver communicated with me within an hour away and I coordinated a place with them to take delivery of the vehicle. It was a good experience and I would use Montway again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway. We appreciate your feedback on our representative and the carrier.

    Verified purchase
    Sales & MarketingPrice

    Reviewed Feb. 13, 2022

    Get somebody that has a reputation so you don't get scammed, and once you find somebody, keep them. I've used Montway 3 times. When I was looking around for the first time, I went to the internet and got a quote. Montway did a fine job, so we used them a couple more times. They did great, and the car was delivered fine.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Elisa. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Feb. 13, 2022

    The process with Montway was done online and it was easy. I needed to transport a car from New Jersey to Florida. The driver was good. I didn't wanna put my car in a covered transport, which was more money. But it came with the covered transport and they didn't charge me any more money. When I dropped the car off, the driver couldn't get into the location I was at because of the size of the street. I drove to a mall area where he could park this huge truck and I dropped it off there with them. The car came to a friend of mine. The driver called and they went out to a mall.

    The driver had a schedule. He had a bunch of cars on the thing in Florida. He has to go to the northern part first. Nothing is set in stone when you call. They give you an approximate time or date when they could come. I was doing the transport around Christmas, so you never know then because they’re pretty busy. In the end, the driver told me where he was. I called him and he was a really nice guy. Also, whatever Montway quoted was what they charged me.

    Montway is expensive. It's gone up with the price of fuel and everything. But I would recommend them. They delivered the car. They take pictures of the car before it leaves and they go over the condition of the car with you before it leaves. You sign something and when it gets to the destination, you review it. I never had any issues with any damage. They would comment if there would be.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Charles. Thank you for your review and recommendation.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 13, 2022

    Montway’s reps were right on time picking the vehicle up and delivering it. It was a long drive but they got there early and the car was in good shape. There were no problems with it, not even a scratch. They gave excellent service. It cost quite a bit but it was fine.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Barry. Thank you for sharing your experience with Montway.

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 12, 2022

    I had a great experience with Montway. Their price was good and acceptable. The price that they told me was what they charged me. They kept their word and that was very satisfying for me. They presented a set of features that satisfied me as well. The driver brought the vehicle straight to my house and its condition was perfect. There was not even a scratch on it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Neptali. We are pleased to hear about your experience. Thank you for your review on Montway.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 12, 2022

    Montway was perfect, and their communication was absolutely amazing. I called Reliable Transport first and they said they were closed down for three months. I called another reputable transport company and they were backed up for three months. I looked up the one we ended up using, and they were very helpful and followed up on a regular basis. The only problem I had was the first transport company they hooked me up with down in Hialeah had the worst ratings of any transport company I've ever seen before. However, when I told them I wanted to change the transport company, they didn't blink an eye and immediately searched and put a new transport company together. I was very impressed.

    Montway hooked me up with a one-owner operation out of California and the owner went to Denver, picked up the car, and delivered it directly to me. He and I worked together getting it out. There was a snowstorm and the gentleman may have lost money on the deal 'cause he had to pay a towing company to help get his trailer out of the snow. He mentioned that that hurt a little. Other than that, everything was perfect. The gentleman was very nice and the number of days it took to get out of Colorado was pretty good. I was very shocked.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dirk. Thank you for your review.

    Verified purchase
    Customer Service

    Reviewed Feb. 12, 2022

    We used Montway once for a car from Florida. I like them more than Central Dispatch, so we've been using them a lot. When customers call, we've been referring to them to use you Montway too. Customer service is perfect and the communication during the transport is awesome.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Christopher. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 11, 2022

    The rep with Montway was very helpful. I was very satisfied. The driver gave me the destination where he was at and how long he was gonna be. He gave me updates. I have a transport up starting Friday so I may hear from Montway again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alfred. Thank you for your review.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 11, 2022

    Montway is priced well, and the moving company that I moved with had recommended them. Everything went better than expected. They're on time when they said they were. Mike was our point of contact. He picked up the cars, and he was the one who dropped off the cars, which made us feel good about it. He’s personally taken care of it from LA to Nashville. He gave us about 48 hours heads up. He said he was ahead of schedule, and it worked out perfectly for us. So, it was better than expected. I’ve moved a couple of times before with other companies, and it was a little bit shaky. There's a balance between what you want to pay and what you get for it. For what we paid, relative to the other options out there, I would totally use Montway again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for reviewing Montway. We look forward to assisting you in the future, Carey.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 11, 2022

    The prices at Montway was a little bit better for us to get my car to me. The driver came at the time he said he was gonna come, and my car was still in good condition. Communication was great. When I called to check and see where the car was at, they immediately gave me a location.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Khadiajha. Thank you for choosing Montway. We appreciate your review.

    Verified purchase
    PriceStaff

    Reviewed Feb. 10, 2022

    I got a fair quote from them. The driver was overly willing to text me. He told me when he was gonna be here. He was a really nice guy.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, David, for your review. We are pleased to hear you were satisfied with your service from Montway and the carrier.

    Verified purchase
    Contract & TermsCoveragePunctuality & SpeedMaintenanceStaffBilling

    Reviewed Feb. 10, 2022

    The Montway rep was fantastic. Setting everything up only took 15 minutes or less. The driver, though, was a couple of days late. It was because he had other vehicles on his car transporter. But then he made an arrangement and brought the car down. And that was fine. There was an item that was broken. It was the left side skirt. But he showed all the documentation and paperwork that the company that I bought it from had noted. He noted every little dot and every little problem on the car. He was very thorough. He said, that was the way it was when he picked it up. He had information showing and the picture. So, I was really irritated with the company that I bought the car from 'cause it was a special edition car. Now I can't find side skirts to replace it.

    The driver was fine. He sent me everything immediately when I asked, the bill of lading. It just took a little bit longer than anticipated because the car's lowered and he had a hard time. He said he wouldn't have been able to negotiate his auto carrier into our neighborhood and that made total sense to me. Everything worked out fine. He did a good job.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Warren. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 10, 2022

    The customer service team was helpful in scheduling. I had some questions on my guaranteed ship dates and they resolved all of that. They came during the time frame they gave me, and the delivery was faster than I expected. I wasn't in Texas to take the delivery, but they worked with me to deliver the car, and everything worked out. It was a fair price too. I did a bit of research, and the price was spot-on to their competition.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for sharing your experience with our customer service team. We are pleased to hear how helpful they were.

    Verified purchase
    Staff

    Reviewed Feb. 10, 2022

    Everything was perfect with Montway. I did two transports and they picked up on time for both of them. They delivered on time as well. The drivers remained in contact with me.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Colin, for your review. We appreciate your business!

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffTimeliness

    Reviewed Feb. 9, 2022

    I wanted to get a copy of the insurance for the actual company that was gonna be hauling my car. Montway gave me the number which I texted but they said they didn't provide them to the customer. I called Montway back and talked to a lady. She was very kind and got it to me by the next day. The experience was quick and seamless.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Donna. We appreciate your review.

    Verified purchase

    Reviewed Feb. 9, 2022

    The service with Montway was super easy to set up. Everything was online. The car was delivered on time. The fellow who did the actual trucking was super nice. The car was in perfect condition when I got it. It was an open transport, so dirt was on it, but that was fine.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Andrea. Thank you for your review.

    Verified purchase
    PriceRates

    Reviewed Feb. 9, 2022

    Working with Montway wasn't stressful. I got what I expected. Both cases on the front end and on the delivering end were on time. I had used Montway in the past and the price had definitely gone up from previous years. But given the general situation in the country and shortage of labor, it was not altogether unexpected. I paid a good price for it but got a good service in return.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chris. Thank you for your review and for being a loyal customer of Montway.

    Verified purchase
    PriceStaff

    Reviewed Feb. 9, 2022

    The entire process was really great. Their service was fantastic. They gave me all the information that I needed to know. They gave me a checklist of things to have in my car, not have in my car, things to do beforehand. It was the smoothest process that I could have wanted, so it’s great. Pickup to delivery was exactly what I expected. No hidden charges, which is one of the things that I read about with other companies. I've recommended Montway to three other people. They're fantastic.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Angeline. Thank you for your review. We are to hear about your experience with Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 8, 2022

    Montway did a great job. I was going across the country. Long Island, New York to California. They got the vehicle there a few days ahead of time than they had originally said, so we were very happy with them. I would definitely recommend them because everything worked out very well. Just called them up and it was taken care of.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Douglas, for your review. We appreciate your business and recommendation.

    Verified purchase
    Customer Service

    Reviewed Feb. 8, 2022

    Their customer service was very good. They answered all my questions. I’d recommend them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Scott. We appreciate your business and recommendation.

    Verified purchase
    TechStaff

    Reviewed Feb. 8, 2022

    It went well as far as Montway goes, but they're kind of a broker and set it up with a local transport company in both states. I tried to reach the local company to check details and confirmation but had horrible luck trying to get ahold of them. But I got to speak with the driver that delivered and that went smooth.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chris. Thank you for your review. We are sorry to hear you had challenges reaching us. In the future, if you're not able to reach us by phone, please email us at feedback@montway.com.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2022

    It worked out quite well with Montway. I told them what I had then they scheduled the pickup. They came through quicker than I thought and I was able to talk to the driver as well. I had direct contact with the people that were doing the work so that was reassuring.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for your review. We are pleased to hear about your experience with Montway.

    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Feb. 7, 2022

    We had a great experience with Montway. We moved out of state and we shipped three cars. We like their price and communication. They gave me a fair quote. It took me longer to get back to them about our leaving date, and they kept the quote the same. They handled it well. We had issues because we were in Tennessee when the cars got here, and we don't bank with a local bank. We couldn't get cash, so they took a credit card. Everything went nice. They were very knowledgeable. Everybody could answer my questions. The driver kept in communication with us, when he was going to be there and when he was gonna drop them off. If I needed to text him, he always answered back or call. I would definitely recommend them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We are pleased to hear about your experience, Christy. Thank you for your review and recommendation.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2022

    Montway was recommended and they did a good job. The rep was very helpful. They gave me an estimated timeframe and were ahead of schedule. I was pleased. Thank you for the good move, Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dagmar. Thank you for your review. We are pleased to hear you were referred to us and satisfied with our service.

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 7, 2022

    I've used Montway 8 or 10 times over the years and it almost always goes smoothly. Their service varies because they just subcontract everything out to the drivers, but it does feel like there's somebody for me to complain to if something goes wrong. Luckily, that has not happened very often. But that's what I like. 'Cause if I just picked a name out of the phonebook, it would be a little harder to do. Montway's price fluctuates quite a bit, but they're bidding for people's labor, so I'd expect it to change seasonally. I think it should be 1/10 of what it is, but it's certainly competitive. Everything works as intended too.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Des, for your review. We appreciate you for being a loyal customer of Montway and look forward to assisting you in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2022

    I purchased a new vehicle that was across the country, and I needed some way to get it. I went with a carrier that the dealer selected, but they couldn't pick it up. I wasted three weeks waiting for them. Then I called another company and it was between this other company and Montway because they both were the largest and had the best reviews. The other company said that they would pick it up. I waited a week. They didn't. So, I cancelled them. I called Montway. They promised to pick it up in 72 hours. It was picked up in 72 hours.

    I told the rep what I needed, where it was and where it needed to go. She gave me a quote and told me the parameters that they work with like, “We reach out to a driver. We do this. We do that. It should take this amount of time. This. That.” I went over the whole history with them and said, “Look. Here's my problem is that you're the third company that I've talked to, and every one of them has told me the same thing. And I still don't have my vehicle. I purchased it six weeks ago and my vehicle is not even on the road to get to me yet. It's just sitting there.”

    They said, “Well, we do have another service. It's called a white glove service. It is a little bit more. But basically, at that point, we guarantee it'll be picked up within 48 hours. A driver will be assigned. All that.” It was only a couple hundred bucks more than the original service so I said, “Let's go with that.” She did it. It wasn't 24 hours later, and I got a text message that drivers have been assigned and they're going to pick it up on this date. That date came. I got another text message that said it's been picked up. I called and confirmed with the dealer. He said, “Yup. It had been picked up.” I just kind of followed along with them for the next week and a half until it got here.

    They also called me and let me know that it had been picked up and gave me the actual driver contact information of who had the vehicle. I reached out to the driver and kind of dealt with him. From that point, I only had to reach out to him one time just to confirm that he was on the road. He kind of gave me the date, which said it was going to be between this and this. It was exactly what the lady at Montway told me. Then when that delivery date got here, he was a day early. He called me and said, “Hey, I'll be coming in tomorrow. Let me know where you want to meet, if you want me to come to your house, how you want to do it.” So, we set it up and then it got delivered. Then after that, Montway called me just to confirm that everything was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Adam, for choosing Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2022

    Montway was good. My house is in Key Largo and it's down by the ocean. When I set up the transport, I set it up to have them drop the car off there. But they let me know before they even picked it up that they could get a driver, but I'd have to meet him up in this place called Homestead, which is only half an hour away. I agreed to it, and it was fine. Where I live, the streets are really narrow. The driver would never be able to turn that thing around, so it was better that I just went and got it. I had a limited time to be able to pick up the car, and the driver was awesome. I had his cell number and he told me where he was and where he was going to be and made it easy.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Aaron. Thank you for your review and understanding. We are pleased to hear about your experience with the carrier.

    Verified purchase

    Reviewed Feb. 6, 2022

    Everything was good with Montway's reps. My experience was great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Christopher, for choosing Montway. We appreciate your business and review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2022

    The process was all online and to the point. The driver was a good guy. He like classic cars, too, so we talked a while, and everything was smooth.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Willie. Thank you for your review. We are pleased to hear about your smooth experience.

    Verified purchase

    Reviewed Feb. 6, 2022

    We had Montway transport a vehicle from the West Coast to East Coast. The service was very good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carol. Thank you for your review. We are happy to hear that everything went well.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Feb. 5, 2022

    Montway's service was fine. Everything went the way I wanted it to go. The price was a bit on the high side. It was 1,300 to pick up the motorcycle and drop it off when they were dropping off a lot of others. But it's what the market says, and that's what they get.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for sharing your experience with Montway. We appreciate your business.

    Verified purchase
    TechStaff

    Reviewed Feb. 5, 2022

    I bought an older vehicle that I needed moved. Montway was the easiest to contract with. The rep I worked with was very easy to deal with. I would tell others to use Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Daniel. We appreciate your business and recommendation to others.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 5, 2022

    Montway did great. They were punctual and easy to work with.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Gabe, for your review.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffTransparency

    Reviewed Feb. 5, 2022

    The Montway reps did very well. I was a bit reluctant to get involved with what I expected to be a pretty complicated process. The gentleman I spoke to listed information he needed for me and he asked all those questions and gave me an explanation of what would happen. The conversation lasted probably less than 10 minutes, and he had it all covered. So, it was pretty painless to me.

    Communication from the driver was good. He did a very good job. I did ask for him to give me 30 minutes notice, and that was after he had told me he would try to give me an hour. I wanted something a little bit closer. He didn't do that, but he did stick to his one hour and that didn't really cause any kind of issue for me. On the other end, the person that I purchased the vehicle from said that communication with the driver was pretty good. The driver had to make some schedule adjustments several times with regards to the pickup, which didn't cause him any issues. He just was uncertain about when it was actually gonna be picked up. The driver was very personable and made me feel comfortable.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. Thank you for sharing your experience with Montway. We are pleased to hear about your interaction with our representative and the carrier.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 4, 2022

    Montway's quote price was good, but there was no customer service because the person who picked up my car and dropped it off didn't speak English. So, it was the middleman that called me and told me that the driver was out there. The middleman was great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Akkash. Thank you for your review.

    Verified purchase

    Reviewed Feb. 4, 2022

    My son was traveling but didn't have time to be driving the car back to Denver. So, we chose to transport it through Montway. We had about two weeks to plan it, and the dates they said worked out.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carol. Thank you for your review and for choosing Montway.

    Verified purchase
    PriceStaff

    Reviewed Feb. 4, 2022

    Montway was very efficient. They do a very good job. The pickup was on time, and they also delivered on time. The driver was a really nice guy. Overall, the quality of service is good and the cost was reasonable.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Maniram. We are pleased to hear about your experience. Thank you for your feedback and business.

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    Staff

    Reviewed Feb. 4, 2022

    Montway did good. Their drivers were very professional. The timing could be improved though. They had a window of one to four or five business days of picking up the car and I wanted to be more precise in terms of the pick up date. It was up in the air with the window so that was an inconvenience.

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    Response from Montway Auto Transport

    Hi Elliott. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 3, 2022

    Montway had a tracking system. I could track them, and they called me. They said they'd be there the following day. They were a little late because they had car problems. But other than that, they were there at the day that they told me. I didn't have any bad experience. I gave them a bonus for doing what they did. Montway did everything that they said they were going to do.

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    Response from Montway Auto Transport

    Hi William. Thank you for your review.

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    PricePunctuality & Speed

    Reviewed Feb. 3, 2022

    Everything went smooth with Montway. The car got here in a week so I didn't mind how much it cost because it got here so quick.

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    Response from Montway Auto Transport

    Hi Arnoldo. We are pleased to hear about your smooth experience with Montway. Thank you for your review.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2022

    They picked up my car on time and delivered it on time. The person who dispatched and the driver were on point. The communication was effective. My car was dropped off perfectly.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Dwayne. We are pleased to hear about your experience and appreciate your review.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 3, 2022

    The final price was exactly what they said. I met the driver at a local shopping center where he could bring his big truck in and pick it up. I would recommend the company and the driver. He made even better time than I expected and made contact with my son. He was 18 hours early. Montway is a good company.

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    Response from Montway Auto Transport

    Hi Jack. Thank you for your review and business. We are pleased to hear about your experience and appreciate your recommendation.

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    Customer ServicePriceStaff

    Reviewed Feb. 3, 2022

    I had a very good experience with Montway. I got the car faster than I've ever had before and I've done auto transports for four different years. The truck driver called me the first day that the car was available for pickup which is the first time that has ever happened in the years I've been using transportation for the car. So, I was delighted.

    The broker just hires the truckers so depending on the driver, that's exactly when your car will be delivered and you really can't be sure when that'll happen. That's the most frustrating part about it. And of course, the limits on weight is a problem. We were selling our house in Arizona and transporting a car back to Chicago where we live permanently. I loaded the car not through Montway and there were some boxes and plenty of stuff. I had to pay an extra charge when the truck was weighed in. This time, it was not an issue at all.

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    Response from Montway Auto Transport

    Hi Alice. We are pleased to hear about your experience with Montway. Thank you for your business and feedback.

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    PriceRates

    Reviewed Feb. 3, 2022

    Montway came with the best price and told me they would have the car in California in 7 to 10 days. The two guys came here to pick it up right at my dealership and they got it to California quicker than that. The service they gave my girlfriend's son was great. They met up with him and dropped the car.

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    Response from Montway Auto Transport

    Hi David. Thank you for your review and for choosing Montway.

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    PricePunctuality & Speed

    Reviewed Feb. 2, 2022

    Everything was perfect with Montway. They were prompt and they did everything they were supposed to do. The pickup and delivery went smoothly. They showed up and gave me plenty of notice. The cost was competitive, too.

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    Response from Montway Auto Transport

    Thank you for your review, John. We are pleased to hear about your experience and thank you for choosing Montway.

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    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Feb. 2, 2022

    I got an email that a transporter had been assigned a couple of days after I booked the transport. This was also during Thanksgiving week. So we had some issues where the facility where the car was gonna be picked up was only available for about two days or so after I booked it, and then they were gonna be gone for the week of Thanksgiving. They would be back that following week. But I also indicated that I wasn't in a great hurry. My main concern was getting the car out of the lot where it was sitting because I didn't want it to be interrupting that business' activities.

    The car was assigned to a courier, and that courier was supposed to contact me. They contacted me and said they were gonna try and get it picked up before the Thanksgiving break. But it wasn't picked up before the Thanksgiving break. I got a message back from the company that the courier had some type of family emergency and was not gonna be able to pick up the car, so they were reassigning it to another driver.

    Then the new driver contacted me and said he was picking the car up. He also contacted me a few hours later and asked when I would be available for delivery. I told him, "Most any time, just let me know the day." Then he said, "Oh, today." So it went from South Carolina to here the same day. He delivered it that night. I was satisfied with the whole process. Everything went smoothly.

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    Response from Montway Auto Transport

    Hi Brent. Thank you for choosing Montway. We appreciate your understanding and feedback.

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    Timeliness

    Reviewed Feb. 2, 2022

    I've shipped two vehicles with Montway, one from New York and another from South Carolina, and have had good success. The one here recently, the guy happened to be down there coming up the East Coast and he picked it up and got it here the next day. It worked out real good.

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    Response from Montway Auto Transport

    Hi Joseph. Thank you for shipping multiple vehicles with Montway. We appreciate your review and business.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    The communication was excellent and the transportation was fast.

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    Response from Montway Auto Transport

    Thank you for your review of our communication and speed of service. We appreciate your business, Magali.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    I love Montway. The driver kept me well informed, and he was even one day early. They were expensive, but I did not mind paying the extra amount for the service that I received. I have transported three times in my lifetime from the East Coast all the way to the West Coast, and this was the best company that I have hired. So, I would give them 5 stars.

    The customer service reps were very friendly, and I like that they gave me personal phone numbers. I didn't get 1-800 numbers and have to be on hold long periods of time. They gave me even the personal phone number of the driver when he picked up the trip. I received his personal cell phone number, and I was able to text him. He was able to text me back when he was not driving and let me know how far he was going. He was a foreigner and his accent was real thick sometimes and I couldn't understand him. But he was very friendly, and I really appreciated it.

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    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Anna. We appreciate your business and value your feedback. We look forward to assisting you on your next auto transport.

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    Staff

    Reviewed Feb. 2, 2022

    My brother-in-law used Montway on several other cars that he has done. I went with his suggestion because he said they were the best and they treated his cars with top class. With Montway, you got to trust their expertise because they are specialists. Mine was a car and it was great.

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    Response from Montway Auto Transport

    Hi Ronald. We are pleased to hear you were referred to us and encountered a great experience. Thank you for your review and business.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    Montway has the greatest brokers. Everything is always perfect. That's why I keep calling back. They always take good care of my cars.

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    Response from Montway Auto Transport

    Thank you, Benedicto, for sharing your experience with Montway. We also appreciate you for being a loyal customer of Montway.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    I had four cars transported, and the person that set it up was kind of confusing because I was told they were gonna be there one day, but they ended up being there another day. They were going to have the same people pick up all four of the cars, but they split into two different orders. Somebody came and got the cars on that Thursday, then somebody else came and got the cars on Saturday. But the drivers called to let me know that they were on their way.

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    Response from Montway Auto Transport

    Hi Carnesa. Thank you for shipping multiple cars with Montway. While we apologize for the confusion on pickup and details, we are pleased to hear the carrier communicated with you effectively. If we can assist you further, please email us at feedback@montway.com.

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    PriceStaffRates

    Reviewed Feb. 1, 2022

    Montway, in terms of the prices and fees, was great. In terms of providing the services, they were excellent. I really had a great time working with Montway. I was very satisfied.

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    Response from Montway Auto Transport

    Hi Ali. We are happy to hear about your experience and that you were satisfied. Thank you for your feedback.

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    PricePunctuality & Speed

    Reviewed Feb. 1, 2022

    Montway did a great job. The pickup and delivery went smoothly. It was a little bit more expensive, but I was happy to pay it to be guaranteed that my car would show up when it was scheduled to show up. Overall, I was very happy with the way things went, and I would use them again if I needed to.

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    Response from Montway Auto Transport

    Hi Joan. Thank you for trusting Montway to assist in your auto transport. We appreciate your business and thank you for sharing your experience. Our team looks forward to assisting you in the future.

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    Customer Service

    Reviewed Feb. 1, 2022

    I called Montway and it was a pretty good experience. They were easy to work with. They picked the car up on time and delivered it on time as well.

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    Response from Montway Auto Transport

    Hello Braxton. Thank you for your review and business.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    Montway took care of everything, and it was very simple for me. The communication was good. The driver gave me an estimate on the day the vehicle was coming in, hour-wise. Once that day came, we were texting back and forth and calling each other. Once the delivery happened, it was super smooth. He showed me the before condition of the vehicle on his mobile and also what they sent me on an email. I did a thorough check with him there.

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    Response from Montway Auto Transport

    Thank you, Dan, for sharing your experience with Montway. We appreciate your business and value your feedback.

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    Customer ServicePriceStaff

    Reviewed Feb. 1, 2022

    The quote was average. But I've used Montway 10 years ago, so I figured I would use them again. The customer service was very good. They were all right with the response and the communication, but it was just too many people. We never got the same person twice. It would be nice if I dealt with one person at the same time. But that was my only gripe of the company. The driver was fantastic. He brought our cars to us. There was a lot of communication, which is what people want. We want to know where it's going, and if it's gonna be here in a couple of hours. It was really cool.

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    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, AJ. We appreciate your business and value your feedback.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2022

    Montway quickly answered my information and they were quite good about getting back and forth with me. They called when they said they would call and picked up when they said they would pick up. The delivery was beautiful. The gentleman pulled up in his truck exactly when he said he would with no problems at all. He was very polite. The quality of service was excellent.

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    Response from Montway Auto Transport

    Hi Gail. Thank you for sharing your experience with Montway. We appreciate your business.

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    Customer ServiceTechPunctuality & SpeedStaffBilling

    Reviewed Jan. 31, 2022

    Montway's reps were courteous and got the service set up in a timely manner. In fact, I was surprised at how fast they were able to deliver the vehicle. They were able to lock down a driver in a matter of about three days and the transport was almost exactly 1,000 miles. During the delivery, he brought my vehicle to a local truck stop here outside of town, which was where I met him in order to pick it up. That was strange as I thought they were going to bring it right to the house.

    Montway took my credit card for an initial down payment to secure the services, which was 100-something dollars, then I paid the driver in cash when he delivered the car to my location. But he didn't provide me with a receipt of any kind, which I thought that was curious as well. If he ever came back upon me saying that, I never paid to get the thing done, then I would have no proof to say that I did. But other than that, he texted me during the transport. I would have preferred more exact communication on where the vehicle was to be delivered if I was going to do that again though, because I would want them to bring it to my actual address, not just to my city.

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    Response from Montway Auto Transport

    Hi James. We are pleased to hear our representatives were courteous. Thank you for your business and feedback.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 31, 2022

    Montway had what I could discern as some good ratings. So, I gave them a call. Their reps did a fabulous job. Everything was arranged. The gentleman that came to my house to pick up the car was fabulous. He took photographs of the car and checked everything out. I was telling them, "Listen, I'm not gonna be able to accept the car. I'm not flying into Miami until a certain date, like at 4 PM.” They said, "Don't worry about it. We'll get in touch with you." I was worried that they would arrive early and they said, "Where are you?" I said, "No. But I told your other people." They were unbelievable. Two hours after I got to Miami to my apartment, they called me and said, "Would you like us to deliver the car tonight or tomorrow?" I'm not invested in their company and I don't know these people, but my experience was A-plus plus.

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    Response from Montway Auto Transport

    Thank you, Robert, for choosing Montway. We appreciate your feedback and business.

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    Customer Service

    Reviewed Jan. 31, 2022

    It was an easy process with Montway. When the vehicle got to Hawaii, they emailed me to let me know. It was good service and I’m satisfied.

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    Response from Montway Auto Transport

    Hello Christopher. Thank you for your review. We are pleased to hear about your experience.

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    Customer ServicePrice

    Reviewed Jan. 31, 2022

    Montway had great customer service. They picked the car up and took it to Georgia. I met them there and they dropped it off. The cost was wonderful. I enjoyed the experience.

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    Response from Montway Auto Transport

    Hi Amira. Thank you for sharing your experience. We are pleased to hear you enjoyed your experience.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Jan. 31, 2022

    Montway's customer service was terrific. The process ran smoothly except for the little confusion on my son's end. I had no idea I had two orders going. I kept saying it was going to Fort Bragg but it was not. It was going nine miles outside of the base where his apartment is. But my son had worked it out with the driver who was awesome. He made the experience so much easier for me. My son said the guy went way above and beyond to make it convenient. I was also under the impression it was gonna cost me a thousand but was under.

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    Response from Montway Auto Transport

    Thank you, Colleen, for sharing your experience. We appreciate your feedback on Montway's customer service and the carrier.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2022

    We transported a vehicle with Montway which started in the state of Nevada and ended up in another state. The whole transport took four days and the driver was a very nice man. He called me during the transport and the vehicle arrived in perfect condition. It was as though it never left. Considering the times, they were exemplary.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Katheryne. We are pleased to hear about the carrier and how well they communicated with you during your auto transport.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2022

    The rep from Montway Auto Transport was very friendly. My mother visited us over the holidays and I needed to transport her car back home for her. The driver over communicated. It was great. He texted when he got there. He texted me on the way to my mother's. He told me when he was within 20 minutes of her place. It was absurd. I haven’t seen customer service quite like that. It's not what I expected out of an auto transport company. But that was in a positive way. Maybe it's just our circumstances. My mother's elderly and they knew we needed a lot of info, so they provided that. I wouldn't think twice about calling them again if I needed to move a car again.

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    Response from Montway Auto Transport

    Hello Andy. Thank you for your review. We are pleased to hear about your experience with the carrier. It was always great to hear when they effectively communicate with our customers.

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    Staff

    Reviewed Jan. 30, 2022

    It was wonderful with Montway. The representative was lovely.

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    Response from Montway Auto Transport

    Hi Lynne. Thank you for choosing Montway. We appreciate your business and feedback.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 30, 2022

    Montway was quick and to the point. Being in customer service myself for 30 years, their customer service was painless. After hours response was pretty immediate. They texted at 10 o’clock at night, reassuring me. They texted me and let me know they were an hour out. They called me to let me know they were right off the highway and to make sure I was home. Then they texted to let me know they were outside when they pulled up. Also, the quote came $85 under what everybody else would have quoted me around that same distance, so it was cost-efficient.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Anthony. We appreciate your feedback on our customer service and pricing.

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    CoveragePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 30, 2022

    Montway had the vehicle picked up within a day or two and didn't require the payment of deposit until they were doing the transport. Their reps were fantastic and very good. The driver was a husband-and-wife team and she kept in touch with me the whole time. She even let me know where the vehicle was at and where it was going to be for a little bit because it went from Post Falls, Idaho all the way to Jacksonville, Florida, so it was going to take a bit of time, which was where they were based out of. So, she let me know when it was going to hit the road and an estimated time of arrival. They were a day or two late but that was really good for the amount of miles they had to cover. The vehicle arrived in a condition as good as when it departed and the ending bill was solid. If I had to do it all over again and receive the same amount of service that I did with the driver, I would do it again.

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    Response from Montway Auto Transport

    Hi Lorraine. Thank you for sharing your experience with Montway. We appreciate your understanding and detailed feedback on our representative and the carrier.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2022

    The driver called me when he was about an hour and a half out. They were there when they said they were going to be.

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    Response from Montway Auto Transport

    Hi Clair. Thank you for your review.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 30, 2022

    I called Montway. They gave me a military discount, so I was pretty stoked. They told me a date. And it was pretty much spot-on. The driver came to pick up my car. He picked it up on the 7th. I gave a deposit. Then he delivered it to Texas. It took two weeks but that was fine with me because I was driving from Washington State on the 14th. So, by the time I arrived in two days, the car arrived. So, the driver was just in time. It was perfect. I had to give him cash, the finishing deposit. He was professional and quick. I will continue to recommend Montway to my friends who are moving from Washington State.

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    Response from Montway Auto Transport

    Hi Allen. Thank you for sharing your experience. We appreciate your business and recommendation to your friends.

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    PriceRates

    Reviewed Jan. 30, 2022

    My car got here quicker than Montway said it was. The whole experience was seamless. I also like the pricing better and one of their associates was awesome.

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    Response from Montway Auto Transport

    Thank you for your feedback, Allon. We are pleased to hear about your experience.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 29, 2022

    Montway was real with me. They gave me the best prices. I really liked the way the agent on the phone sounded, like they actually cared. From out of two other companies I spoke to, they were the most polite and willing to go back and look for better rates. The communication was just fluid and that was a big factor for me. The courier driver confirmed when exactly he'd be arriving so I could plan for someone to be available to give him the car keys. Then when he arrived, he communicated when he was coming so that I would be available. This was the first time I was shipping cars and there were a lot of companies. To stand out among that many, Montway leaves a good taste in my mouth.

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    Response from Montway Auto Transport

    Hi Eke. We appreciate your feedback and your business. Our team is pleased to hear about your experience.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 29, 2022

    A couple of months ago, I went online and put auto transport from Florida to Texas. Montway came up first, and it seemed convenient because they gave a quick quote right there and then without having to make a call. The Montway reps were very helpful. They worked with me to accommodate everything, even from the original quote to the original driver not being able to show up on time or pick it up. Then they went out of their way to reschedule someone else. The driver stayed in touch. He communicated with me and what time he was going to arrive. He did his best to have everything in place. For some reason, the battery had died by the time he got it, so he helped me push it to a parking spot. He went out of his way, also, to help after the fact.

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    Response from Montway Auto Transport

    Hello Carlos. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and thank you for sharing your experience.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 29, 2022

    Montway's commitment is one of the good qualities on them that I could see. Providing updates in a timely manner is another quality that is good from them. The driver was very friendly and the response was very good. I had a word with him and he showed me the car including the precautions they were going to take while shipping my car. Overall, the driver has done a good job. He came to my home and delivered the car. I would recommend Montway. Definitely, this is one of the good auto transports that I could work with since the last six years. I transported my car two times, and these people are good.

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    Response from Montway Auto Transport

    Thank you for your review, Ramesh. We appreciate you for being a loyal customer and for recommending Montway.

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    Staff

    Reviewed Jan. 29, 2022

    I had a very good experience with their rep. They let me know two days in advance, they let me the morning of, and then they let me know when the driver was on the way. The driver also brought the vehicle straight to where I was at. The vehicle also looked like it’d never been touched.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Bruce. We are pleased to hear you had a great experience with our representative and the carrier.

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    Staff

    Reviewed Jan. 29, 2022

    It worked out properly with Montway. The driver was very communicative and he did everything possible to make things very smooth.

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    Response from Montway Auto Transport

    Hi Edward. Thank you for your review, and we appreciate your business.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 29, 2022

    The driver stayed in very good contact with me right up until he arrived. I also made it very convenient for him. Because where I lived in New York, it was on a very busy highway and it wouldn't have been conducive to picking up cars. So I had him pick up the car about a mile from my house. It was a very large, open parking lot to make it easier and safer for him. The only thing was he had me nervous. When he opened the door of the terrain to get the mileage, he saw that I had stuff in it. He said, “Oh, you're going to have to pay more.” I said, “Well, I was told I could put 100 pounds in each vehicle.” But he kept stressing, “If I get weighed, you're going to have to pay more.” But I followed the directions. I was told to put everything below window level, which it was. It was covered and I kept it within the weight limit. But it all worked out in the end and I didn't have to pay more. I paid exactly what I was told I was gonna have to pay.

    The brokers could communicate better with the drivers and say, “If you see an abuse of the rules, then say something.” But I follow the rules to a tee. The back end of the restored Ranchero is like a truck, and it has a frame to keep the Tonneau cover elevated. When the driver saw that it was elevated, he automatically concluded it was stuffed. I knocked on the wooden frame and said, “That's the frame that you're seeing. It's not up like that because it's so packed full of stuff. That's the frame holding up the Tonneau cover. It's just two, bowed wood pieces that hold the frame off. It's not a heavy structure.” So he has these concerns as a driver and he's got experience. But he was almost bullying me from the standpoint that he thought my cars were breaking the rules of being shipped, and they weren't.

    The driver called me en route and said that a smaller company would do the delivery to the final destination. They were wonderful too, and very quick. I had the vehicles delivered to my daughter's address because it was much better. By the time we got down to the street, they already had one car off sitting at the street and they were working on getting the other one off. So that was very easy. They kept in great contact with me also, saying, “We're an hour out. We're a half hour out.” So the final delivery was very good.

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    Response from Montway Auto Transport

    Thank you, Brenda, for sharing your experience with Montway.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2022

    We have worked with Montway in the past few years before and we had a good experience. This time, when we called, they were available on the day we wanted, which was within a week. They confidently said and guaranteed that they would have it on that day and that was very key for me. They were not the cheapest but we went for it and we were happy with the result. The driver apparently subcontracts for Montway. He called us from his cellphone when he picked up the car in Naples. He was flexible with the time and the location and brought it to Boston.

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    Response from Montway Auto Transport

    Thank you, Emerald, for being a loyal customer of Montway. We appreciate your business and feedback.

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    Price

    Reviewed Jan. 28, 2022

    Montway talked me out of an enclosed carrier. Their quote seemed competitive to others and it was the same as the final cost of the service. It took three days from beginning to end and it was faster than I thought it would be. The car was enclosed and it was in great condition.

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    Response from Montway Auto Transport

    Hi Matt. We appreciate your business and feedback.

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    PriceStaff

    Reviewed Jan. 28, 2022

    The driver picked up the car in Texas, delivered it to me, and did a great job. The cost was good too.

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    Response from Montway Auto Transport

    Hi Carter. Thank you for your review.

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    Staff

    Reviewed Jan. 28, 2022

    It was fantastic with Montway. I don’t think I’ve ever seen a company like that. They kept up with everything and everything was in detail.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dan. Thank you for choosing Montway. We appreciate your business and value your feedback.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Jan. 28, 2022

    I had an issue at first with my credit card. So I had to contact Montway and tell them that the credit card should be good now. It was fairly easy. I assumed the driver was going to be the same throughout the entire process. But the ending driver and the beginning driver were different. So I was kind of surprised when a different guy showed up with my car. I understand that they were juggling a lot of balls because they had to pick up all these cars. They called me a day before they picked up my car. It was a little bit last minute. I wanted to know a little more advanced. Other than that, it was a totally positive experience. The guy that picked up my car was super thorough and checking everything. Everything was done in a way that made me feel confident that it would turn out well. I paid for enclosed transport and my car was perfectly fine.

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    Response from Montway Auto Transport

    Thank you, Britlynn, for choosing Montway. We appreciate your review and value your feedback.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2022

    I used Montway two ways and I'll use them again. Their customer service is excellent. Their online chat is effective. They never kept me waiting and answered my questions. However, it was very pricey. The price went up about 30% in between trips. But both drivers were nice guys and they contacted me in an open area where we could meet.

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    Response from Montway Auto Transport

    Thank you, Robert, for being a loyal customer of Montway. We appreciate your feedback and your business.

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    Staff

    Reviewed Jan. 28, 2022

    Setting up the transport was smooth. They came to the house the first time and scoped everything out. The teams that they had were very professional. However, we're missing a lot of valuable things from Portland and we haven't gotten any answers if we can recover them.

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    Response from Montway Auto Transport

    Thank you, Andrew, for your review. We are happy to hear how smooth your process went with Montway. We are sorry to hear you were missing personal items. While we allow up to 100lbs of personal items during transport, personal items are not covered under insurance. If you would like to discuss your concerns further, please email us at feedback@montway.com.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2022

    I liked Montway's customer service when I spoke to them. It was great. Everything went as scheduled and planned. There were no hiccups. So, everything went very smoothly. Part of that is because they have their own drivers. They don't use third party drivers, which was something that I wanted to support.

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    Response from Montway Auto Transport

    Hi Doug. Thank you for sharing your experience with Montway.

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    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed Jan. 27, 2022

    The rep was professional, straight to the point, honest about pricing, answered any questions I had in terms of would the car be covered or not, and what is the difference in pricing. The quote was 100% accurate. Because I booked it a month or two out, the rep also give me the caveat that, “I cannot guarantee the price is gonna stay 100% the same. But we’ll talk about that once we get down to that date. Because it will be based on will transport the vehicle." Cool. Understood. Seven days prior to pickup, they called me, confirmed the price was still the same. Because the transport they used accepted it for the price that they solicited for.

    I reached out to my driver as soon as I got his contact information, which was three days prior to him picking it up, to confirm the date and time. He stayed in contact with me to let me know, “There was a delay in picking up one of the vehicles. I won't be able to pick it up at the date and time specified, but I'll be there the following day at the same time.” “Cool. Got it. Appreciate it.” He came, picked up the vehicle, and was in and out. He called me, let me know he was out front. I pulled the vehicle up. They had the vehicle loaded within five minutes. They began shipping it to the destination, and there, it arrived unscathed. I'd recommend Montway.

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    Response from Montway Auto Transport

    Hello Michael. Thank you for sharing your experience with Montway. We appreciate your business and recommendation to others.

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    Staff

    Reviewed Jan. 27, 2022

    I was very pleased with Montway. They picked up the vehicle in another state and the delivery was excellent. When they were getting close to Vista, the driver was letting me know that they were coming. When the guys delivered the truck, they were fairly friendly. It went smooth and I liked that. It was a great service.

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    Response from Montway Auto Transport

    Hi Benno. Thank you for choosing Montway. We are pleased to hear you were satisfied with our service.

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    Customer ServicePriceRates

    Reviewed Jan. 27, 2022

    I called Montway and got a price. I was so happy talking to the person that I didn’t get any more prices. The whole experience of buying a vehicle and having it shipped up from Florida went so smoothly. I had a wonderful experience with Montway. This was my first time and I couldn't have asked for anything better.

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    Response from Montway Auto Transport

    Hi Dave. We are pleased to hear about your wonderful experience with Montway. Thank you for choosing Montway.

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    Staff

    Reviewed Jan. 27, 2022

    The driver was fabulous, easy to communicate with, and I'd definitely use Montway again. They were great.

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    Response from Montway Auto Transport

    Thank you for your review, Carol. We look forward to assisting you in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2022

    It was a great and easy process. It was very quick and I liked everything. Montway picked the car up on the 14th and it was here on the 23rd. The driver texted me when he was about to pick up the car, and he called me when he was 20 miles away from delivering the car. He took his time. He made sure everything was good. We paid off in cash and he left. I like the company and I would use it again.

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    Response from Montway Auto Transport

    Hi Anaid. We are pleased to hear you had a great and easy experience. Thank you for choosing Montway. We look forward to assisting you in the future.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2022

    We didn't realize how dense Boston is, meaning that there are gonna be tight spaces where the trailer cannot get through. I was under the impression that the service was supposed to be door-to-door, and I was almost half expecting our car to show up in front of our house. But instead, I had to go to a designated pickup area to pick it up. That was something that was not in the description of the service. Except for that last part, everything went according to plan. I had decent communication with the driver.

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    Response from Montway Auto Transport

    Hi Joon. Thank you for your business and feedback. With door-to-door transport, the carrier strives to pick up and deliver your vehicle as close to your desired location. Auto transport trucks are typically huge and have many physical and legal limitations. We understand the inconvenience of having to meet the carrier and we apologize if we caused any. Please review our door-to-door service for additional details, https://www.montway.com/door-to-door-auto-transport. If you would like to speak with us directly, please email us at feedback@montway.com.

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    Customer ServiceTechPriceStaffBilling

    Reviewed Jan. 26, 2022

    I had strictly email correspondences with Montway's reps, then I followed up with a couple of phone calls to confirm that a provider had been identified. We had very good communication and everybody that I interacted with, including the long-haul driver, was excellent. My vehicle was transported from Central Pennsylvania to Denver, Colorado, so it was quite a long distance, and they were a very professional organization. I was also billed according to what was quoted.

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    Response from Montway Auto Transport

    Thank you, Jasen, for sharing your experience with Montway. We appreciate your business!

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    Rates

    Reviewed Jan. 26, 2022

    I needed to transfer a vehicle down to Florida from Maryland. I went online read a bunch of reviews. Montway looked like they were pretty highly rated. Everybody was saying good stuff about using them. It was the first time I used a carrie, and it all worked out very well. They were on time for the pickup and for the drop. They communicated well. I was pretty happy with everything.

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    Response from Montway Auto Transport

    Hi Carl. Thank you for sharing your experience with Montway and trusting us to assist in your auto transport.

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    Customer ServiceTechStaffBilling

    Reviewed Jan. 26, 2022

    The rep was nice and helpful. Also, the driver was spot-on. He let me know when he was leaving, where he was, when he was close, and when he was there. So, there was constant communication. The car was the way they picked it up and the same way they dropped it off. Montway allowed me to put something in the trunk. Everything I put in there came back to me. Also, the ending bill was exactly what the rep told me.

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    Response from Montway Auto Transport

    Thank you, Antoinette, for sharing your experience with our representative and the carrier. We appreciate your business.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2022

    Montway's customer service was great. I liked the customer service representative, and I felt confident in them.

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    Response from Montway Auto Transport

    Hi Candice. Thank you for reviewing Montway.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 26, 2022

    Montway gave me clear instructions and contacted us when it was close to the time to do the transport. The pickup was fine. The travel was from Utah to Rochester, New York and the driver called to let us know he was within striking distance. The drop-off was on time. But I didn't really care for the place when he dropped the car off. Other than that, everything was great. The process from start to finish was easy and smooth and the price we were quoted stayed the same.

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    Response from Montway Auto Transport

    We appreciate your business, Melinda. We are happy to hear our representatives provided clear communication. Thank you for choosing Montway.

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    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2022

    Montway seemed nice and they had the best deals happening. They contacted me to let me know when they were going to pick up my car. They worked around my schedule and delivered it sooner. The people that picked it up and dropped it off were very friendly and helpful, and my car was in perfect condition.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Danielle. We are pleased to hear about your experience with our representative and the carrier.

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    Reviewed Jan. 25, 2022

    The overall process of working with Montway was fine. I would recommend them.

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    Response from Montway Auto Transport

    Thank you, Harold, for choosing Montway. We appreciate your recommendation.

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    PriceRates

    Reviewed Jan. 25, 2022

    My son needed to get his car transported to Hunstville, Alabama from Miami, Florida. Setting it up with Montway was really easy and it went smoothly. Then, the quote they gave me was the same as the final price.

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    Response from Montway Auto Transport

    Thank you, Zelda, for your feedback. We are happy to hear about your smooth experience with Montway. We appreciate your business!

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    Customer Service

    Reviewed Jan. 25, 2022

    It was a great experience with Montway. They showed up on time when they were supposed to, loaded it all up and drove away. We heard from them, about halfway point. Then when they dropped them off, they let us know that they were dropping them off.

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    Response from Montway Auto Transport

    Hello Donald. We are pleased to hear about your great experience with Montway. Thank you for choosing Montway.

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    Customer ServicePricePunctuality & SpeedStaffTransparencyCommunication

    Reviewed Jan. 25, 2022

    The customer service was super good. They worked quick and got my car down here in two days. It was a 14-hour drive, and the driver kept me updated. It was all-around good. The cost was also good compared to how quick they got the car down here. I had a lot of quotes from different companies, but they weren't gonna be able to get the car down anywhere near as quick as Montway did.

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    Response from Montway Auto Transport

    Hi Brady. Thank you for your feedback on our representative. We appreciate your business and thank you for choosing Montway.

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    PriceStaff

    Reviewed Jan. 25, 2022

    The driver was on time. It was a bit costly, but it’s safe and reliable. I will definitely refer Montway.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Anish. We are pleased to hear you would recommend us.

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    PriceStaffRates

    Reviewed Jan. 25, 2022

    Montway's price was a little expensive but it was cheaper than everybody else's. This is the third time I've had a car transported. I live in Delaware and the car was coming from California. The driver was very professional, knowledgeable, and helpful. He had a little situation going and we helped each other. I had a very favorable experience.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Tyrone. We appreciate your business and feedback.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 24, 2022

    The reps explained everything and the charges. I booked the appointment a month before I actually needed Montway. I changed my pickup day a couple of times because of escrow. But when the pickup window arrived, they called and wanted to know if they could get it a day early, which I said was fine.

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    Response from Montway Auto Transport

    Hi Steve. We are pleased to hear about your experience and thank you for sharing your feedback.

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    Customer ServicePriceStaff

    Reviewed Jan. 24, 2022

    We picked Montway because it was cheap, and it was available online and the fastest, too. The Montway reps were professional, clear and concise. The driver communicated through text messages and phone calls. He communicated where he would be and what time he would be there. We met him, and we took the delivery.

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    Response from Montway Auto Transport

    Thank you, Akhil, for choosing Montway. We appreciate your feedback on Montway.

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    Staff

    Reviewed Jan. 24, 2022

    Montway did the job they were supposed to do and everything was good. When my motorcycle got to the other end of the line, they went above and beyond in unloading and taking care of it. It also arrived in the same condition as it was when it left.

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    Response from Montway Auto Transport

    Hi Bob. We are pleased to hear about your experience with Montway. Thank you for choosing us to assist with transporting your motorcycle.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 24, 2022

    We had a car accident in Phoenix. We live in Utah and we were visiting down there and had a little accident. They towed the vehicle and it had to be fixed down there. Because of the supply chain thing that was going on, we had to wait two months to get it back. It was right during the holidays and we didn't want to go down there. Therefore, we had it brought up here. And the driver that brought it up was from Herriman, Utah, was a very nice, young man, and we were very pleased.

    My husband set everything up and he said the Montway rep was very good. My husband said he was a little bit persistent. But that’s okay. He wanted to help us and we were pleased. The driver told us when he would be there and he was there. He picked it up one day and drove it up. It was about an eight-hour drive from Phoenix to here. The guy took it off the truck and put it in the driveway and then rang the doorbell. We were waiting for it, but we didn't even hear him come up. We were overwhelmed when it was sitting in the driveway just like it looked before it happened.

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    Response from Montway Auto Transport

    Thank you, Mrs. M., for your review. We appreciate your business.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2022

    The driver was awesome. They picked up my car and they brought it to me. It started in Fredericksburg, Texas, and it ended in Crown Point, Indiana. It was not even two whole days. I couldn't have asked for a better experience. I called Montway and told them I was very pleased. Sergio was the fellow's name that picked up and I said I was very happy with him. I will use Montway again.

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    Response from Montway Auto Transport

    Thank you, Donna, for sharing your experience with Montway.

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    Customer ServiceCoverageTechPricePunctuality & SpeedOnline & AppStaff

    Reviewed Jan. 24, 2022

    I used Montway to transport the BMW I bought in California to New York and was quoted between five and nine days. That was one of the things that was great about Montway. Everything was easy. They have a process on their website where I can pump out my own quotes. Once I was able to do that, it was just about them assigning it to somebody. They seemed to be able to do that quickly. At some point, there was a prompt for me to call and give some info. They do the dispatch to whichever companies they use.

    The quote was great. It was better than all the other providers that I was looking at. I did an open transport and it was insured. Montway gave me a window of time that they're gonna deliver the car and the driver came within that window. He dropped the car right off my house in about four and a half days. I live on a road that is wide enough for a big truck. The car seemed to have been treated properly. The driver was knowledgeable and he knew how to drive my stick car. If any of my friends need to transport a car, Montway would be the first one that I would recommend.

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    Response from Montway Auto Transport

    Thank you, for trusting Montway to assist in your auto transport from California to New York. We appreciate your business and thank you for sharing your experience with Montway.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 23, 2022

    The rep was very quick. He came and then he had the paperwork done. He loaded my motorcycle, and it was delivered on the date that they said it would be delivered. It was very smooth. The amount they quoted was exactly what they charged. It was a fair cost considering the experience. There was no delay.

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    Response from Montway Auto Transport

    Hi Vinay. Thank you for your feedback. We appreciate your business and value your feedback. We are pleased to hear everything went smoothly.

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    Staff

    Reviewed Jan. 23, 2022

    Montway transported my car from California to Georgia. The only thing was I wanted a specific date but I had to change that because they could not give me a guaranteed date without adding more fee to it. Then it really wasn't going to be that guaranteed even after they did that. Other than that, the process was fine. The driver was nice. My wheels were very muddy but my car came to me in the same shape I gave it to him.

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    Response from Montway Auto Transport

    Thank you, Katy, for sharing your experience. We appreciate your feedback and thank you for your business.

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    Customer ServicePricePunctuality & SpeedTransparency

    Reviewed Jan. 23, 2022

    I had a really good experience with Montway. I had a vehicle shipped in the past and waited about two months to get it. With Montway, it was very quick and streamlined. Customer service was great. I got a quote within a 15-minute phone call. The quote was about the middle of the road from other quotes that I've gotten. I liked the straight-up transparency that I got. In other trucking companies, it took several phone calls, or I get one phone call and have to wait for an answer on the quotes for several days. I also enjoyed interacting with the husband and wife trucking team that hauled it over. They were great too. The vehicle was in the same condition as I left it, as well.

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    Response from Montway Auto Transport

    We are pleased to hear about your experience, Scott. Thank you for choosing Montway, and we appreciate your business.

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    PriceStaffBillingRates

    Reviewed Jan. 23, 2022

    I set the car transport up online. There was a change on what time I wanted which changed the bill a bit, but in terms of what I was priced at the end versus what I was quoted, there was no difference. The driver was extremely competent. He knew how to do his job above and beyond. And he was good at communicating and solving problems. I like that a lot. I would definitely recommend Montway.

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    Response from Montway Auto Transport

    Hello Alexander. Thank you for your business and review. We also appreciate your recommendation.

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    Price

    Reviewed Jan. 23, 2022

    They were really good. A plus. The quote was what they said it was going to be. The cars came in perfect condition, too.

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    Response from Montway Auto Transport

    Hi Dena. Thank you for your rating and review. We are pleased to hear about your experience and thank you for your business.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 23, 2022

    I transported my show vehicle to my friend in Georgia for artwork. I used Montway and they were very informative, polite, and professional. I had to push back the delivery for a month and they still gave me the same price. I was given a little short notice on the pickup from Montway itself, not from the person who picked the car up, but they worked with me and that was really great. Also, amazing doesn't even cover the gentleman who picked up my car. I've got a lot of money in this vehicle and I felt very safe with it being in his hands. Then, he gave me his cell phone number and we communicated throughout his entire travel.

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    Response from Montway Auto Transport

    Thank you, Brandi, for your kind words. We are pleased to hear about your experience and thank you for reviewing us.

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    Sales & MarketingPunctuality & SpeedTimeliness

    Reviewed Jan. 22, 2022

    I talked to a guy and he was reasonable. Then I talked to a woman, and when I decided to do more than one vehicle, they worked with me and gave me a little discount. I was happy with the little discount. Something was better than nothing. The pickup went great. He was there bright and early the next day morning. Whenever I told him what was wrong with the car, it needed a jump-off, he said, “Okay, no problem.” He put everything on the truck. Everything was good. I wish Montway transports more than just cars 'cause I needed boat transport. But I can’t find a way to transport my boat.

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    Response from Montway Auto Transport

    Hi John. Thank you for choosing Montway and shipping multiple vehicles with us. We appreciate your business and your feedback.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 22, 2022

    At the start, working with them was very efficient. The only downside was that after I booked, the communication as to when they were picking up the car wasn't the best. But once they picked up the car, the actual driver was the best. He was very communicative. He was also very helpful and flexible with dropping off. The car got there in one piece and it was a competitive price. Check Montway out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Elena. Thank you for sharing your experience with us. We apologize for the issue with communication from the carrier. We are pleased to hear once the driver picked up your car, his communication improved. Thank you for choosing Montway.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 22, 2022

    The fellow I talked to was very courteous and helpful. I told him the pickup day and then I called him back, and I said, "I can't have that for pickup day. I have to slip it two days." He said, "Okay." Then when I slipped it two days, they called and said, "We'll be there on that day." The fellow came up with a single-layered trailer, it can only hold three cars. He said, "I'd be there at 10 o'clock." But he didn't come. 11 o'clock, I called Montway and they said, "He's loading another car. He's coming to your place last because you're gonna be the first car he drops off."

    He came and picked up. It was a nice fellow. He did not speak English very well, but I didn't have any problem with that. I asked him when he would be there and he said, "two days, three days." Two days later, he showed up and delivered the car that evening. He left here about 3 o'clock and he arrived at 9 o'clock two days later. We were quite satisfied with the service. The price was also comparable to everybody else's.

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    Response from Montway Auto Transport

    Thank you, Matthew, for sharing your feedback. We are pleased to hear you were satisfied with your service.

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    Staff

    Reviewed Jan. 22, 2022

    I got my car delivered through Montway in three days. So, I was happy. The driver and I had like a small chat and he was thoroughly checking any damages in my car. There was no damage and I got it delivered as it is.

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    Response from Montway Auto Transport

    Thank you, Rahul, for sharing your experience. We appreciate your business and value your feedback.

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    Staff

    Reviewed Jan. 22, 2022

    Everybody was professional and clear and said that they were going to pick up when they did. It was 100% good.

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    Response from Montway Auto Transport

    Hi Randy. Thank you for your review on Montway.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 22, 2022

    I bought and shipped a 2009 Mazda Miata. I checked out three companies and I went with Montway. The others sounded a little too fly-by-night and Montway was very professional. They had good follow up, too. I asked all the questions and I wanted my car to be transported in an enclosed trailer. They were accommodating and the quote they gave me was reasonable. It was a little over $1,000, which was what I expected. But the deliver arrived late at night and it was a long trailer. There was a little bit of confusion that the guy drove past my house and there was nowhere for him to turn around. But he parked right off my block and we got the car out. All in all, I got what I expected and my vehicle was not damaged. My driver was accommodating as well and there were no hiccups.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Paul. We appreciate your business and feedback.

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    Punctuality & Speed

    Reviewed Jan. 21, 2022

    It was perfect with Montway. There was one time where there was a little bit of confusion, but everything got resolved very quickly. I intend to use Montway again next year when my husband wants his car transferred down here. They have very reliable, quick and door-to-door service. They came right to my house and delivered it right to the driveway.

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    Response from Montway Auto Transport

    Thank you, Daryl, for your review. We are sorry to hear about the confusion and are pleased to hear it was resolved quickly.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 21, 2022

    Montway delivered what they promised to me. They have a competitive price. Also, communication was great. I was able to get word on when the driver would arrive. Everything went well. I was perfectly satisfied with the experience.

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    Response from Montway Auto Transport

    Thank you for your review, Balaji. It is always a pleasure to hear we have a satisfied customer.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 21, 2022

    The person who ended up calling me direct after I selected the service was able to work with me though we had a unique set of circumstances. The way the trip was planned, either they would have had to pick up after we'd already left for the airport, or they would have dropped off before we could guarantee that we would be at our new destination. The rep from Montway was able to work it out so that the car was guaranteed to be picked up before we left Tampa and guaranteed that it wouldn't be dropped off before we got to Indianapolis. The transport went great and the cost went down slightly based on the timing. However, we're in a new neighborhood so the driver didn't have the ability to map the address. He contacted me early enough to let me know that he was close. He had a hard time with the truck though because it end up being a little bit later than was expected. He said he was expecting to be here at about 4 o'clock in the afternoon but he ended up showing up 11 o'clock that night.

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    Response from Montway Auto Transport

    Hi Charles. Thank you for sharing your experience. We appreciate your business and value your feedback.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 21, 2022

    Montway moved my Honda from Oxford, Mississippi to White Rock, New Mexico. They were so efficient and forthright, and the price was right. I had good vibes from them. I got cheaper quotes from other places, but I didn't feel that they were quite as reliable. I had a tentative delivery date and I hadn't heard from them, so I jumped the gun and called ahead, and they said they were an hour from my house. They were trustworthy. The driver arrived within an hour.

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    Response from Montway Auto Transport

    Hi Dorothy. Thank you for choosing Montway. We are pleased to hear about your experience and thank you for your review.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 21, 2022

    Montway was really efficient and their service was not cost-prohibitive. It wasn't overly expensive either and the vehicles got to their destination safely. We weren't really expecting anything negative to happen but the driver did a good job taking care of the vehicles and getting them there on time. He was a little early on the pick-up, which potentially was an inconvenience, but we worked it out.

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    Response from Montway Auto Transport

    Thank you, James, for your review. We appreciate your business and value your feedback.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Jan. 21, 2022

    I called Montway and I told them that I needed somebody to pick up the car that day. It was around 11 AM at the time in Dallas, Texas and I told them that I needed the car not to be delivered later than Sunday. They shopped around while I was on the phone with them. They called many people and gave me a price of $1,800. I was transporting a BMW 5 Series so I wanted it covered but at the end, they couldn't get the covered one. They said it was going to be open and for the open one, they gave me a refund of $300. That day, at 5 PM, the guy came to pick up the car and on Sunday at 3 PM, he delivered the car in Seattle. Montway was super good.

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    Response from Montway Auto Transport

    Hi Reni. Thank you for your review and for sharing your experience with Montway.

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2022

    Montway did a good job and I’m happy. It was easy to schedule and they have professional drivers. They explained everything and the delivery was prompt. If I have to do this again, I’d definitely use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. We are happy to hear how easy setting up your transport was and the transport went well. Thank you for your review and for choosing Montway. We look forward to assisting you in your next auto transport.

    Verified purchase

    Reviewed Jan. 20, 2022

    The person that picked my car up was extremely nice. It was the best experience. He dropped the car off at our convenience on the terminal of the airport when we landed in Orlando. So, I couldn't have asked for a better service. I’m a completely satisfied Montway customer. Use them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Abhishek. We are pleased to hear about your interaction with the carrier. Thank you for choosing Montway.

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    Customer ServiceStaffBillingTransparencyFollow-Through

    Reviewed Jan. 20, 2022

    Montway was perfect. They phoned a little bit and returned all my calls and emails. Even before the transporting of my vehicle, I felt they had a pretty good process in place. They do what they say they're going to do and took a low down payment. The driver showed up right when they said they would and everything was crystal clear. There were no issues in administration to the actual transporting of my truck including delivery. I got updates with the driver. He called me, told me where he was and when he was gonna deliver, and made the adjustment when I told him I was at a hotel. I've already recommended Montway to a friend.

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    Response from Montway Auto Transport

    Hi Ondrell. Thank you for your review. We appreciate your business and recommendation to your friend.

    Verified purchase
    PriceRatesFollow-Through

    Reviewed Jan. 20, 2022

    Montway did what they said they would do. Also, the price was what they said it would be. My car arrived exactly the same as when they picked it up. I'm thrilled. I have already recommended them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Valerie, for your business and recommendation. We appreciate your review and value your feedback.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2022

    The driver had a little trouble finding my place, but that's not uncommon because GPS doesn't know where I am. But it only took a couple of minutes and went very well. Others could trust going with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for sharing your review on Montway.

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    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed Jan. 20, 2022

    It took about a week to transport my vehicle from California to Maryland and they said that we could put items in the car. My mom was not in the area when she got the car moved, so she had someone there to drop off the car. They packed the car up more than what she wanted and the driver didn't say anything. But after the car was already loaded and was on route, a rep from the company called me asking for more money because there was too much stuff in the car.

    We could have gotten that knocked out of if they did this before. I didn't know that was an issue until the car was already shipped and I didn't like that they asked for more money after I paid for everything and after the car was already shipped. But the delivery was perfect. When the guy got here and dropped it off, it looked great. He took his pictures and moved on. I even gave him a Thanksgiving plate. All in all, the total process was smooth and I loved it. I also liked that they took credit card payments because that was the biggest issue.

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    Response from Montway Auto Transport

    Hi Darrell. Thank you for your review. We allow up to 100lbs of items in the trunk or backseat of the vehicle with the initial quote. We are pleased to hear about your experience with the driver and thank you for choosing Montway.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 19, 2022

    We shipped a 2016 Honda Fit for about 3,100 miles through Montway. I got a good feel from the person I spoke to on the phone and they were very businesslike. They weren't aggressive. A friend of mine also used them in the past and was very happy. The quote they gave me was not the lowest, it fell right in the middle range of the quotes I got, but I felt like I could trust them when I was talking to them and I didn't get that sense from almost any other transport broker. The car was delivered to my daughter in California where they brought it to her residence. It was transported in an open truck and it arrived in perfect condition. All in all, the cost was a little bit high, but it was worth it for the peace of mind.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Daniel. We are pleased to hear about your interaction with our representative. Our team appreciates you for trusting us to assist in your auto transport.

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Jan. 19, 2022

    I had Montway transport a sedan. Their reps were really nice. They were very clear about the details and the process. So, they are good. The quote was a bit high, though. I was dealing with other people and they were able to give a discounted price than what Montway gave, but one of my friends who used Montway said the service was good. We need the quality, so I chose Montway. The sedan was full of dust when it arrived but the time they mentioned met my expectation. Overall, Montway could work on the price a little bit and maybe they can offer a service to clean the cars up and then charge whatever is needed for that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, for choosing Montway, Bharath. We appreciate your business and value your feedback. We will share your concerns with the appropriate team.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2022

    A relative had recently transported another car from Boston to Seattle. She had a good experience. Montway knew what they were doing. The driver contacted me. We set a time, he was there, and that was it. It was easy. I would use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Laurie. We are pleased to hear you were referred to us. Thank you for choosing Montway, and we appreciate your business.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 19, 2022

    Setting up with Montway was quick and easy. At first, I had kind of a tough time getting ahold of them, but that got sorted out later in the day. Once I finally got ahold of them, everything went smooth from there. The driver was perfectly pleasant and the vehicle was spotless when it arrived. The price was good too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are pleased to hear about your experience, Charles. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2022

    The rep was extremely helpful. Everything was done within a day. It was great. Montway was very professional, friendly, efficient, and responsive.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Bonnie, for sharing your experience with Montway. We are pleased to hear you had a great experience.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 19, 2022

    The process with Montway is quick, easy and professional. I've shipped a car before and doing it with them is a whole lot easier. I get an instant quote. I’ve done it more than twice with Montway, but twice, the truck driver asked for more money for fuel. It was a long ways away, so I gave him extra money. But other than that, when I get a quote, that’s what it is.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Delmar. Thank you for being a loyal customer of Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 18, 2022

    The driver seemed nice and genuine. I appreciated him driving throughout the holidays. He picked the vehicle up on Christmas Eve, and it was in Utah in a couple of days. The communication was good. There was a point where there was a storm, and he got held up. There was a little bit of delay in the last communication, but it wasn't anything to complain about. The whole process was pretty easy and seamless.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Mariah. Thank you for sharing your experience with us and choosing Montway.

    Verified purchase

    Reviewed Jan. 18, 2022

    The pickup went really smooth. They did it in about 20 minutes. My uncle was very happy with how the vehicle was delivered. It was on time and there was no damage.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carlos. We are pleased to hear about your smooth transport. Thank you for your review.

    Verified purchase
    Customer ServicePriceStaffTransparencyCommunication

    Reviewed Jan. 18, 2022

    Montway gave me the more affordable quote that I could afford at the time. They were very helpful and flexible with me. They answered all my questions. They kept in contact with me closer to the time that they would come to pick up the car and also when they had the car. The people who did transport my car kept me updated. They called and texted me. So I wasn't worried about my car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ashleigh. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed Jan. 18, 2022

    Everything from confirming the details to the pricing of everything and down to the confirmation of the day that it was being shipped and the arrival, was very clear and helpful. The driver was great as well. The driver was super nice and friendly, and gave me a nice heads-up. They dropped the vehicle off, and I paid them the remaining bill upon arrival. I even gave them a little bit of a tip just because they seem so flawless with their overall customer service. The vehicle was in a covered trailer so it was arrived nice and clean. Everything exceeded my expectations. It was my first time shipping a vehicle, so I was a little bit nervous. But the pricing seemed very competitive and affordable. Overall, the customer service was great. Everything was accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ryan. Thank you for providing us with a review on your experience with Montway. We appreciate your business!

    Verified purchase
    PriceFollow-Through

    Reviewed Jan. 18, 2022

    The cost was a little on the expensive side, but I looked more for convenience. I already hired another company but it did not turn out as expected. So, I decided to go with a more reputable company that would do what they said. Montway was very good. The transport was very easy to set up and do. We set up in a Walmart parking lot from Columbia. And it took a week, which was fine with us.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Tracy. Thank you for leaving us a review. We appreciate you for giving us a chance to assist in your auto transport. We are pleased to know you are a satisfied customer.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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