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Montway Auto Transport Reviews

4.6
5,450 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
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    Page 28 Reviews 3825 - 3975
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2022

    Everything went very well with the transport. The communication was fine. The driver called the contact person. I highly recommend Montway. We've used them a number of times and we have always been very satisfied.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Nancee. We are pleased to hear everything went well. Thank you for leaving us a review.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 24, 2022

    It was excellent with the rep at Montway. The drivers both gave me their phone numbers and I was able to reach them directly. They told me the status of everything so that made me feel confident. The quote was fair and I paid exactly what was quoted.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Linda, for sharing your experience with Montway.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Feb. 24, 2022

    I can do everything on my phone. It was real quick and easy to upload the requirement. I also got quick response back to me. The coordinator was very professional, trying to make it work for me, and also gave me options. So I was good. Montway was very efficient in getting my daughter's car from point A to point B with no issues. So it's a good service altogether. We did have a issue on drop-off. The truck could not go to the delivery location in the neighborhood based on the size of the truck. So we had to meet them at an alternate location. But it was just a mile away, so it wasn't bad at all.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Anthony. Thank you for your review on Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2022

    The whole industry seems to be a little sketchy where they want money upfront, or they don't deliver your car when they say they will. We heard a lot of horror stories, but we haven’t experienced that. Montway was very good about supplying me with all the documentation and who to contact, and they always answered their phone. We were struggling towards the end, because the weather was so bad. There wasn't a lot of drivers making the trip. I was calling them daily, driving them crazy, and they were very helpful. They truly tried to find a driver for us and went out of their way to do that. They got us a driver just a couple of days before we had to leave, so it worked out fine.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cheryl. Thank you for trusting Montway, to assist in your auto transport. We appreciate your review and business.

    Verified purchase
    Follow-Through

    Reviewed Feb. 23, 2022

    I could not be happier with Montway. It was easy to set up. The person that they hired to pick up my cars did what they said he was going to do. He told me where he was and when he would be here. It went well. I will use them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for your review. We are pleased to hear about your experience and look forward to assisting you in the future.

    Verified purchase
    Customer Service

    Reviewed Feb. 23, 2022

    Montway's customer service was fine. The car even came earlier.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Chamithri. Thank you for your review.

    Verified purchase
    Staff

    Reviewed Feb. 23, 2022

    I enjoyed working with Montway. They did a very professional job and the people were very nice. Closer pickup to the house might have been better but they had a large vehicle and it was impossible to get it down the street. Other than that, it was wonderful. We picked our vehicle up and it was in great shape.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, James. We appreciate your understanding and value your business.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2022

    Customer service was prompt and the quote was reasonable. I spoke to the driver three times. He made preparations, got it backed up, did all his checks and reviewed everything with me. I thanked him and shook his hand. I asked him the size of the vehicle that he was transporting and made him aware that it was gonna be too large to make it directly to my house. I made accommodations with him to meet him roughly a quarter mile from my home, and the truck looked as good as it did on the pictures they sent when it left.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Scott. Thank you for your review and for sharing your experience.

    Verified purchase
    PriceStaff

    Reviewed Feb. 23, 2022

    Working with Montway’s team was very good and I had a great experience with the driver. The cost against the quality of service was as good as I could have expected. I'd highly recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Adam.

    Verified purchase
    Customer ServiceStaffTransparencyCommunicationTimeliness

    Reviewed Feb. 23, 2022

    I had a previous moving company and they never showed up. I called Montway and they were there the same day. The driver picked up the car from my house then drove to wherever the tow thing was. They had the car there the next day and did everything for me. I was impressed. The guys who transported the vehicle were sincerely nice. They kept me updated. When they got to my car, they called. When they got to the Oregon border, they also called. When they got two, three hours away, they called me again. Montway is good. My uncle who's a trucker told me that on the booking boards, Montway was A1, and he was telling the truth. I was scared because I just bought the car not too long ago, and I thought it was gonna have those rock chips but there was none. It was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Catrena. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and feedback.

    Verified purchase
    Staff

    Reviewed Feb. 22, 2022

    When I moved back to Oklahoma, I went ahead and chose Montway because they had already done a good job for me. They told me what I needed to do and set me up so I could get everything done. The driver was very polite and respectful. He did everything correctly. Montway promised to perform certain things and they did as they promised. I got my car and didn't have to worry about much of anything. That was the least stressful part of the whole trip.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway. We appreciate your feedback and business, Gregory.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 22, 2022

    Somebody who used Montway before recommended them to me, and I used them a year ago as well. It took a little longer this time for them to find a carrier. I had two cars from two different locations (Southampton, New York and Manhattan, New York), and they both went to Boca Raton, Florida. One car, Montway got back to me about four days. The other, it was over a week. They told me they were working on it, and I don't know whether it was just that people were busy, or because they had difficulty finding drivers.

    It would be nice if somehow they could speed up the process. Because I did it with plenty of time. I got down here before my car by four days, so I had to rent a car. Other than that, working with Montway was pretty seamless. I called them, the dispatcher found a driver, and the driver dropped me the car. He called me. I live in a gated community and he drove the car to my house then I drove him back. He was a very nice and friendly young guy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a returning customer, Eric. We are sorry to hear about your experience and will definitely share your feedback with the appropriate team.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 22, 2022

    The pick-up and delivery drivers were great. One of the reasons I like them is they were super friendly and they looked like they cared about my car. The cost was also fair ‘cause I've heard from other people, and it's a pretty standard cost. I didn't think that I paid any more or less than I should have.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Luis. Thank you for choosing Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServicePriceStaffTransparencyFollow-Through

    Reviewed Feb. 22, 2022

    As promised, Montway picked up the truck before the day they committed. They told me that it will take about five to six business days. But they picked up the vehicle on the first date I gave and they delivered within three days. So, that was good. Communication was also very good because I was getting time to time updates on my delivery. Initially, I took the online quotation and then the follow-up call. I was chatting with the online representative, and he was giving me all the details and he helped me in ordering the service. There was some address change because my car was going before me. So, I needed to change the delivery address. Even that was also helped through this online chat. So, it was kind of a connected all the time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Purushotham, for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 22, 2022

    I was at work and Montway’s team got to my apartment before me. So, they called and waited for me to get there. Then, they handed the car over. We went through it and signed the paperwork. I got the car in three days. which was early. I thought it was gonna take longer but that was fine. They charged me 995 so it was perfect. I didn’t have a problem with that. I'll give Montway a referral. They're good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Anulika. Thank you for your review and recommendation.

    Verified purchase
    Price

    Reviewed Feb. 22, 2022

    The process went seamlessly with Montway. They delivered the car in good condition and their quote never changed from the minute they quoted it to the time they delivered the car.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello William. We are pleased to hear about your overall experience. Thank you for sharing your experience.

    Verified purchase
    PriceRatesFollow-Through

    Reviewed Feb. 21, 2022

    Everything went as promised with Montway. Their quote was the best price. I was satisfied.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Andrew, for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 21, 2022

    Montway was timely, fair-priced, professional, followed up, any adjective you can think of. I liked their overall customer service. It was very well run. I will use them again. If you have a car that means anything to you and you want to be rest assured it would be transported safely and professionally, use them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Darlyn. Thank you for your review. We are pleased to hear you were satisfied with our customer service, and we look forward to servicing you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2022

    The delivery was straightforward. Before arrival, the driver let me know when he was gonna be there. I told them where the property they should deliver the vehicle was and they came, offloaded my vehicle and did the whole process of making sure there was no damage. One small complaint would be that my mom who was handling the pickup of the car back in California said that they ended up coming super late at night. I thought it was 10:00pm. They thought it was gonna be 12:00 then they thought it was gonna be 1:00. It ended being 2:00am.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jacob. Thank you for notifying us of your experience. We apologize for the delayed arrival by the carrier. If you would like to further discuss your concerns, please email us at feedback@montway.com.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2022

    Montway dropped the car off on time and I had no issues with it. They did what I needed them to do. The experience was short and quick, and they took care of everything.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, William. We are happy to hear about your overall experience.

    Verified purchase

    Reviewed Feb. 21, 2022

    Montway told me a date and time when to get my vehicle, and they were on time and accurate with their estimate of when they'd get there. The gentleman picked my vehicle up and put it on to the transporter truck himself. He inspected my vehicle before that and made sure he documented each preexisting nick or bent then had me sign a document saying he picked up my vehicle. Then he told me an estimate of when he'd get to the destination. He got there a day before, which benefited me. He made me know an hour before he was close by, which was good. He dropped off my vehicle and it was in fine condition. Everything was as I left it. I had personal items in the vehicle, and they were okay. It was my first time ever using such a service and based on my first-time use, everything was great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Micah. Thank you for sharing your experience with Montway. We appreciate your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 21, 2022

    I went online to see what options were available. I made a purchase through Copart and they had their own recommended carrier. However, Montway was giving me answers quicker, so I went with them and everything went smooth. It was just a day's trip and I was in contact with the driver. He gave me a call. He tried to find out what the best time was for delivery, and he gave me a window and worked with me. It worked out pretty good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Rafael, for your review. We appreciate your business and feedback.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 20, 2022

    Use Montway. Setting up the transport was ridiculously easy, and they were very reliable and professional. They did the job perfectly and no complaints. They didn't have us wait too. They transported a car cross country, charged us the fee and I paid it. Would I like it cheaper? Absolutely. In a perfect world, they would have charged me half as much, but for the service they provided, it was reasonable. The driver was very nice as well. He pulled up in front of my house and did his job very nicely and efficiently.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing and recommending Montway, Effie. We appreciate your business and feedback on your experience.

    Verified purchase
    Staff

    Reviewed Feb. 20, 2022

    When Montway shipped my Honda, it was all the way from California to Florida. The driver would keep in touch with me and he was responsive and really respectful and helpful, just making me feel comfortable with the whole thing. I was like, “Oh, my gosh. How could you take that many cars all the way across the country?” He said, “Oh, it's easy. I do it all the time. It will be fine.” The guy was really nice, and I didn't feel worried with him having the car. He had a great personality, too. Overall, the transport is safe and effective, and my car got to Florida in a more reasonable amount of time than I thought. It took a week or less, and it got there with no damage. That was pretty impressive.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway. We are pleased to hear about your overall experience.

    Verified purchase
    Customer Service

    Reviewed Feb. 20, 2022

    The customer service was great all the way through. I was shipping my car from Chicago to New York and it took about a week. I had a very good experience with Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Doe.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 20, 2022

    Go ahead with Montway. We were moving all of our stuff and we were told that we could have up to 100 pounds in our cars. When the driver that did us originally called a couple hours before, he said he was on his way, and we said, “Are we okay to have a little more in here? ‘Cause we're not sure if it's gonna be 100 pounds.” He said he did not care as long as he could see out the side-view mirrors into the car. He let us put some more in there, which really helped us with our packing, ‘cause we drove cross-country in the other vehicle. He was awesome. He explained the process to us and how he does it and how far, and he let us text him with any questions. The transport was awesome too. There were no delays, and it got delivered a day early. When I went to our original pick-up spot, I texted the driver, “You're not gonna be able to get in here,” and I messaged him a new pick-up place. No complaints. He just automatically went right there.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Jessica. We appreciate your business and review.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 20, 2022

    I called and Montway immediately booked me. And it was just a couple of days after I talked to them. It was a Jaguar sports car, and the gentleman that picked it up was fantastic. It was his rig and he took good care of the car and put it in. The price was very reasonable. I wasn't there to receive the car, but my niece was, and she said everything went fine. They were quick, quick to respond, very professional, and I was more than pleased with the service. They keep you informed the whole time, so I didn't have any worries about it at all. Overall, I took a chance on Montway, and I don't regret it at all. They're wonderful, and I've been telling everyone that that's who they should use if they're going to move and need to move their cars.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway. We are pleased to hear about your overall experience and appreciate your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2022

    The reps were knowledgeable and the driver was super nice. He communicated frequently and was easy to get ahold of. I've tried other vehicle moving companies and it was not the easiest to do any sort of communication with them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Peter, for sharing your experience with our representative and the carrier.

    Verified purchase
    Staff

    Reviewed Feb. 19, 2022

    The reps at Montway were fantastic. Whatever they said they were doing happened and everything went very smoothly. I had a motorcycle and a car brought down here by two different transport people and it was good. I would highly recommend them. Both drivers were fabulous. They let us know when and where to meet them because their trucks couldn't fit down certain streets that we were on. Montway is a good company. I'm glad I found them and I'm happy that I went with them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Alicia, for your review. We are pleased to hear about your overall experience!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 19, 2022

    The process of setting up the transport was fine and finding a driver was relatively quick and easy. But one issue with Montway, which is a real problem that I might not use them again for, is I was quoted one price and then when I called them back, they quoted me a different price. I found this very deceptive. They said it was a sales price that I was quoted and I had to press them on the actual first price that I was quoted.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Donald. Thank you for sharing your feedback. We are sorry to hear details weren't fully explained to you upon booking. For further assistance, please email us at feedback@montway.com.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Feb. 19, 2022

    I ordered to ship the car, and Montway said they will be here the next day eight o'clock in the morning. The driver picked up the vehicle Thursday morning, and by Saturday in the afternoon, he had it delivered. I had a good experience with them. They were good, fast and did exactly what they promised. The rate was fair enough, and they charged me the amount of money we agreed on. Pick up and delivery were on time as well. If I'm shipping a car and you say, “We’ll be there within two days,” I expect it to be in two days. Timing is very important for us, as well as the delivery and pickup. If I need to ship a vehicle, I'm going to call Montway back again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Mohamed. We are pleased to hear about your experience, and we look forward to assisting you in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2022

    The timeline was excellent, because it's not the first time I've used these services and last time we did it, it was awful. My experience with Montway was good. The driver worked with me. I couldn’t pick up the car right away from him. I had to make a detour to another state really quick, and back, and he had to wait on me for an hour.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway.

    Verified purchase
    Customer Service

    Reviewed Feb. 19, 2022

    The process is easy to order. But we've had a couple of fumbles last couple of times that need to get worked on. Their communication needs work. When booking, I needed to be booked as 100% paid upfront so my clients aren't bothered with money in truckers demanding money at the end. The dealers called a lot sooner. With my last experience, the transaction sat for about six days before someone even called the dealer to pick up the car. This caused us problems on our end, where we needed some type of communication a little faster. But other than that, Montway is pretty dang good. I'm gonna continue to use them. They're a solid company.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Billy. It is always important to us that we deliver the best service possible. We'll make sure this is provided to the team for audit. I'd like to discuss this situation in more detail and encourage you to contact us at feedback@montway.com. ^RK

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBillingTransparency

    Reviewed Feb. 19, 2022

    I had a call with Montway where they took the information of what I wanted to do. Once they took that information, they gave me a period of time where they were able to pick up the vehicle and took my card information. Then, I've had a set of other interactions right before the move-out date. They updated me about some information. The driver gave me his personal number. We talked the day before he came to pick up the car. We talked the day of and I met him, then we talked the day before he arrived and the day he arrived. Then I paid him through online payment service. There were a lot of things that I was scared that could go wrong and they did not.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for trusting Montway to assist with your auto transport. We appreciate your review and value your feedback.

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 18, 2022

    Montway had good reviews and we used them to transport my son's vehicle from Long Island to California. They were fantastic. My son was there to pick up the car and he was satisfied with it. I only wish Montway could cut the price on military personnel.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Stephen. Thank you for choosing Montway. We appreciate your business and value your feedback.

    Verified purchase
    PriceStaff

    Reviewed Feb. 18, 2022

    Montway was fabulous. The quote was very competitive, and I didn't need to be in touch with them the whole time. They picked up the car in Pennsylvania and I had it in a few days on the West Coast, which was unbelievable. They brought it right to my house. The Montway reps were great too. They're from another country, so sometimes talking to them was a bit of a challenge. It wasn’t their fault though.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Timothy.

    Verified purchase
    Customer ServiceTechPriceStaffRatesFollow-Through

    Reviewed Feb. 18, 2022

    I called Montway and they got a carrier. But at the last minute, the carrier decided that he wanted $500 more than the agreed upon price. Montway said that if we wanted them to, they would contact another carrier, and they did. It took a couple of more days to get the vehicle up here, but that carrier followed through with the contract and was very professional also. I would definitely recommend Montway. They did everything right and are everything I'd want in a carrier. If I need to transport something, they'll be my first call. The guy answered the phone right away from dispatch and jumped right on the contract and emailed it to me. They're timely.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Blake. Thank you for trusting Montway to assist with your auto transport. We appreciate your review and recommendation.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 18, 2022

    The driver called me when he was picking up the car and sent me photographs of the car before he put it on the transport. He then took another set of photographs with it 'cause it was the first car sitting on top of the transport. He also kept me informed about the fact that he couldn't deliver on the day he was anticipating 'cause he was stuck in a traffic jam in Cleveland and it was getting dark. He said he wasn't allowed to offload in the dark. He said, “I can deliver it to you tomorrow morning,” which was Thanksgiving morning. He was awesome, and Montway was fantastic. I tell everybody that it was a fair price and they should call them. I'll probably use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Colleen, for your review. We appreciate your business and look forward to assisting you in the future.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 18, 2022

    The reps were very knowledgeable and courteous and the pickup and delivery went very smoothly. Great communication. They kept me informed the entire way, and the cost was very reasonable. I had a really good experience. My driver was great and super courteous as well.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carole. Thank you for sharing your experience with Montway. We are happy to hear the carrier kept you informed during your auto transport.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 18, 2022

    The delivery with Montway was great. The only thing that they caused me a lot of hassle is when I went to pick up, I spoke with them and they said that I could put up to about 100 pounds in the trunk of the vehicle. So, I put some blankets and pillows. When the guy opened the trunk, he told the boss that there were like metal. There was no metal. The only thing that was there was two 5 pound weights, which I showed him they were light. Then they wanted to charge me an extra $300 because the stuff was in the trunk. They were adamant that they were not going to take the car if I didn't pay that. So, I had to call Montway. It was a headache. Then 30 minutes later, they eventually said, “Okay, we'll take it the way it is” because Montway got involved. I liked that Montway was very customer service-oriented. When I called, they answered from the beginning. If I had questions after I booked everything, they answered. So, that was great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Maxx. Thank you for your review. We apologize for the hassle experienced during pick-up. We are pleased to hear our team was able to assist with the matter.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Feb. 17, 2022

    Montway was the most responsive and streamlined. It seemed kind of very easy for me to go online and do what I needed to do. Most importantly, there was a person available via chat where I didn't feel like talking to anybody. I just wanted to chat with people. Somebody was available at any time of the day whenever I accessed the website. The coordinator was very responsive.

    Montway could have an up-to-date information on the transit and status of where the transport is. Once they hand it off to the provider, they can wait for the provider to let us know. If they can link their databases to the provider and provide information on where the car is, it will be perfect. Other than that, I really appreciate the service. I am very satisfied.

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    Response from Montway Auto Transport

    Thank you for choosing Montway to assist with your auto transport. We appreciate your review and value your feedback.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 17, 2022

    Montway had an option for quicker delivery for a little bit more and it worked out perfectly for us. We had to make a quick move and we had a short amount of time to work all the details out. We booked the delivery pretty far out and they were able to get the car the day we needed it.

    We had one issue that arose. The guy picked my car up and when he dropped it off, there was something on my dashboard that popped up. It was the check engine plus this other thing that I had never even seen before. We couldn't get it off and didn't know what the problem was. I called the guy who dropped the car off and asked what happened. What was funny was it had something to do with transport. They said that it would be something happening with the undercarriage of the car. I called the guy and I said, "Look, this is a problem. This wasn't on before. We both checked the dash, you saw what was on when you turned it on. We looked at the mileage together." He said, "I didn't do anything. We didn't drive the car. You can look at the mileage." He was right.

    Even though that happened, the issue ended up going away. I had to unhook the battery and rehook it back up. The guy who transported my car called me multiple times and said, "I reached out. This is what I think you need to do." He went above and beyond to try to help me resolve the issue then he kept following up over and over to ask me if it had been resolved. The unfortunate situation frustrated me for several days. The guy was unbelievably empathetic about the situation. I appreciated that. I work in customer service and it's quite rare to see sometimes people caring.

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    Response from Montway Auto Transport

    Hi Daniel. Thank you for your review. We are pleased to hear the carrier was able to remedy your concerns regarding your check engine light.

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    Reviewed Feb. 17, 2022

    My experience with the car I shipped from Florida was exceptional. They were very detailed when they picked the car up. They went over the car and whatever they were required to do in terms of recording the entire car, so that if it's damaged on the way, they have a record of it. They then made me sign, and they also went over that record with the person that they delivered to, which was in New Jersey. It was quite a haul and they were terrific.

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    Response from Montway Auto Transport

    Thank you for choosing Montway to assist in your auto transport. We appreciate your business and review.

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    Reviewed Feb. 17, 2022

    Montway had trouble getting the enclosed trailers. The bikes were taking about a month and they had to get somebody else to come in and get them. We weren't happy because it took so long. But when we shipped the truck, we were very pleased. They shipped it within four days. They were good overall.

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    Response from Montway Auto Transport

    Thank you for your review, Marta.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 17, 2022

    I called Montway because I dealt with them in the past. I talked directly to the driver and that was very transparent. I actually met them both times. It was outside of my property just because of getting in the gates and turning around with a big truck. I met them at the nearby complex that gave them a lot of room to turn around.

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    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway. We appreciate your business and review.

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    Customer ServiceStaffCommunicationFollow-Through

    Reviewed Feb. 17, 2022

    You don't know often whether the person you're talking to or the company you're dealing with is reputable or not, but if they are, they do what they say. You got to take an element of risk though. For some reason, Montway came up highly-rated in my Google search, and I can see now why. I reached out to them a couple months back, and they moved the car for me from California to Texas.

    When I had another opportunity to move a car from Texas to Pennsylvania, I didn't call anybody else but them. They were very pleasant, on the ball, accurate, and overall, professional. They didn't say they're gonna do something that they didn't do, and the communication went fine. The pickup and deliveries were fine as well. The drivers reached out and let us know when they were going to be there. Everything went as what was planned, and it was explained to us.

    There was a little lack of communication on the pickup this time, but the drop-off was excellent. On the pickup, both my wife and I were getting communication, and I'm not sure my wife was clear on some of it, so I can't say it was the driver's fault. Overall, I would definitely recommend Montway. I've had two good back-to-back experiences with them. Their bids were very competitive too. Having experienced them once, I thought there was no reason to shop around. I knew what to expect and they delivered again. I'm happy.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Richard. We appreciate your feedback and thank you for your business.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2022

    Everything was very smooth. The communication was great on both ends. The driver arrived at the time that was promised, and he got the car delivered when promised. I couldn't recommend Montway more. They were absolutely on the money. Everything was perfect.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Marilyn. We are pleased to hear about your experience and thank you for your business.

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaffBilling

    Reviewed Feb. 16, 2022

    Montway did everything within the timeline that they had advertised. They said it would take five business days to give me a quote but they had a quote within three business days. Then it took one week for them to come and pick up my car. It was a very smooth and fairly straightforward transaction. Once payment was made, everything was engaged. They showed up when they said they were gonna show up. When it was time to deliver the car, the truck driver was in communication with me when he was an hour away. So, that way, I could make scheduling in my day because it showed up on a workday. He made it easy for me to be able to do what I needed to do to make the arrangement to come and meet him.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Bentley. We appreciate your feedback and value your business.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 16, 2022

    The process was easy. I had to wait a little while to see that Montway arranged for a truck that was headed to California, but it was going cross country, so it wasn’t too bad. The driver was excellent. He's local and real personable. He has his own company, but he uses Montway as a feeder business for him. When I talked to him, he said he can give me a better price going directly with him versus going through Montway. Other than that, everything went well and I would definitely consider Montway again.

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    Response from Montway Auto Transport

    Thank you, Mark, for bringing this to our attention. We appreciate your feedback and are looking forward to assisting you in the future.

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    Staff

    Reviewed Feb. 16, 2022

    Getting things set up with Montway was very easy, and everybody was very helpful. The driver was pleasant. He did what he was supposed to do. Use Montway.

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    Response from Montway Auto Transport

    Hi Caroline. We are pleased to hear how easy and helpful your process was. Thank you for your review.

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    Customer ServicePriceRefunds & PayoutsStaffRatesFollow-Through

    Reviewed Feb. 16, 2022

    I called two companies and liked what Montway said better. The whole deal went very smoothly. They did what they said they would exactly. The driver was great. He came when he said. I gave my car to my son and my son paid him the $500 in cash. My son asked the driver to sign a receipt that he'd received it, and the driver did. We were very pleased. The price was reasonable and the quality of service is great. I would recommend Montway.

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    Response from Montway Auto Transport

    Thank you for choosing Montway. We are glad to hear your experience went smoothly and appreciate your recommendation.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 16, 2022

    Montway quoted me a price and said the pick-up would be within four days after I dropped off my vehicle, which was a little problematic since I was traveling. I dropped the car off then they said someone was going to be there on the 11th when they initially said four days. I canceled that and they found somebody else that would come quicker, within a couple of days. At that point, it was very easy. The driver called and said he was on his way. It was the same thing on the drop-off. He called ahead of time. Other than that little glitch on the front-end, everything went very smooth.

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    Response from Montway Auto Transport

    Hi Samuel. We apologize for the challenges at the beginning and are pleased to hear everything turned out smoothly.

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2022

    I just want to give Montway kudos. The young lady that helped me set everything up was awesome, and the driver himself was double awesome. He was cool and on point. We talked on a regular basis, and he got the car to me a day early and it was in perfect condition. I highly recommend the company.

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    Response from Montway Auto Transport

    Hi James. Thank you for the kudos and for sharing your experience with Montway.

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    Staff

    Reviewed Feb. 16, 2022

    The rep did a great job helping me set everything up and the driver was good. He told me where to meet him. I got my car and it was in good shape. I was looking at the reviews before I picked the place to use and Montway met what I was expecting.

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    Response from Montway Auto Transport

    Hi Charles. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

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    Customer ServicePriceStaff

    Reviewed Feb. 15, 2022

    When I was booking here, somebody helped me with putting the request in. Afterwards, I didn't have to reach out to customer service for anything, except for the receipt. They gave me the contact details of the driver, and the pickup and delivery was good because the driver called me in advance. My main interaction was with him and he was accommodating and helpful. I had my flight delayed till he made the car and made sure that I got it available here then I came here. The cost and the quality of the service was good. Compared to the other services, this was relatively cheaper.

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    Response from Montway Auto Transport

    Thank you, Dhaneesh, for your review. We appreciate your business and are pleased to hear about your experience.

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    Staff

    Reviewed Feb. 15, 2022

    The vehicle was delivered directly to me and the driver did a great job keeping in touch with me.

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    Response from Montway Auto Transport

    Hi Peter. Thank you for your review. We are happy to hear the carrier kept in touch with you during your auto transport.

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    Reviewed Feb. 15, 2022

    I like that Montway communicated with me and they were on time based what they told on the date. I'm pleased. Everything was good, and I will use that again in July.

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    Response from Montway Auto Transport

    Thank you for your review, Rosalinda. We are happy to hear you are pleased with our services and look forward to assisting you in July.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 15, 2022

    Setting up the transport was very easy. They called me on the phone and told me they needed to come and pick up the car. They were very quick with the pickup. The shipping was pretty quick too. The driver was very friendly. He kept me informed when he would show up with the car. I had a nice interaction with him during the delivery. He asked me where I wanted the car and then he took it off the trailer and parked it. The car was still pretty clean for being driven cross-country. They definitely took care of the car.

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    Response from Montway Auto Transport

    Hi Alex. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

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    Reviewed Feb. 15, 2022

    Montway was good at communicating, and the car showed up on time. Everything was great. We would recommend them.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Beth. We appreciate your review and recommendation.

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    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed Feb. 14, 2022

    Dealing with the customer service reps at Montway was excellent. They kept me in the loop on the whole process and let me know a day or two before they were going to pick it up. They gave me a window that it would be delivered and it arrived early. The driver communicated with me within an hour away and I coordinated a place with them to take delivery of the vehicle. It was a good experience and I would use Montway again.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway. We appreciate your feedback on our representative and the carrier.

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    Punctuality & SpeedStaff

    Reviewed Feb. 14, 2022

    They were really quick to find a driver and to assign someone. They were really determined and delivered as far as getting an earlier date when I requested. They had the best deal and the pickup and delivery of the vehicle went smoothly.

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    Response from Montway Auto Transport

    Thank you for your review, Christopher.

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    Customer ServicePriceStaffBillingRates

    Reviewed Feb. 14, 2022

    The driver didn't speak very good English, so I couldn't understand him very well, but he did exactly what he said he was gonna do. He worked with me and tried to do the best he could. Also, the rep who helped me was good, but the second time around, I didn't have a very good experience because they raised their prices so much, it was way out of reach. The first time around, the bill was the same as what they quoted me. The second time around, it was $1,000 more than before. They said that gas prices went up, so they had to raise up their prices. Other than that, it was a good service and I'll use Montway again.

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    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Stanley. We appreciate your business and value your feedback. We look forward to assisting you in the future.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Feb. 13, 2022

    The process with Montway was done online and it was easy. I needed to transport a car from New Jersey to Florida. The driver was good. I didn't wanna put my car in a covered transport, which was more money. But it came with the covered transport and they didn't charge me any more money. When I dropped the car off, the driver couldn't get into the location I was at because of the size of the street. I drove to a mall area where he could park this huge truck and I dropped it off there with them. The car came to a friend of mine. The driver called and they went out to a mall.

    The driver had a schedule. He had a bunch of cars on the thing in Florida. He has to go to the northern part first. Nothing is set in stone when you call. They give you an approximate time or date when they could come. I was doing the transport around Christmas, so you never know then because they’re pretty busy. In the end, the driver told me where he was. I called him and he was a really nice guy. Also, whatever Montway quoted was what they charged me.

    Montway is expensive. It's gone up with the price of fuel and everything. But I would recommend them. They delivered the car. They take pictures of the car before it leaves and they go over the condition of the car with you before it leaves. You sign something and when it gets to the destination, you review it. I never had any issues with any damage. They would comment if there would be.

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    Response from Montway Auto Transport

    Hi Charles. Thank you for your review and recommendation.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 13, 2022

    Montway’s reps were right on time picking the vehicle up and delivering it. It was a long drive but they got there early and the car was in good shape. There were no problems with it, not even a scratch. They gave excellent service. It cost quite a bit but it was fine.

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    Response from Montway Auto Transport

    Hi Barry. Thank you for sharing your experience with Montway.

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    Sales & MarketingPrice

    Reviewed Feb. 13, 2022

    Get somebody that has a reputation so you don't get scammed, and once you find somebody, keep them. I've used Montway 3 times. When I was looking around for the first time, I went to the internet and got a quote. Montway did a fine job, so we used them a couple more times. They did great, and the car was delivered fine.

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    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Elisa. We appreciate your business and value your feedback.

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    Customer ServiceStaffRates

    Reviewed Feb. 12, 2022

    Montway was perfect, and their communication was absolutely amazing. I called Reliable Transport first and they said they were closed down for three months. I called another reputable transport company and they were backed up for three months. I looked up the one we ended up using, and they were very helpful and followed up on a regular basis. The only problem I had was the first transport company they hooked me up with down in Hialeah had the worst ratings of any transport company I've ever seen before. However, when I told them I wanted to change the transport company, they didn't blink an eye and immediately searched and put a new transport company together. I was very impressed.

    Montway hooked me up with a one-owner operation out of California and the owner went to Denver, picked up the car, and delivered it directly to me. He and I worked together getting it out. There was a snowstorm and the gentleman may have lost money on the deal 'cause he had to pay a towing company to help get his trailer out of the snow. He mentioned that that hurt a little. Other than that, everything was perfect. The gentleman was very nice and the number of days it took to get out of Colorado was pretty good. I was very shocked.

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    Response from Montway Auto Transport

    Hi Dirk. Thank you for your review.

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    Customer Service

    Reviewed Feb. 12, 2022

    We used Montway once for a car from Florida. I like them more than Central Dispatch, so we've been using them a lot. When customers call, we've been referring to them to use you Montway too. Customer service is perfect and the communication during the transport is awesome.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Christopher. We appreciate your business and value your feedback.

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    PriceStaffRates

    Reviewed Feb. 12, 2022

    I had a great experience with Montway. Their price was good and acceptable. The price that they told me was what they charged me. They kept their word and that was very satisfying for me. They presented a set of features that satisfied me as well. The driver brought the vehicle straight to my house and its condition was perfect. There was not even a scratch on it.

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    Response from Montway Auto Transport

    Hi Neptali. We are pleased to hear about your experience. Thank you for your review on Montway.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 11, 2022

    Montway is priced well, and the moving company that I moved with had recommended them. Everything went better than expected. They're on time when they said they were. Mike was our point of contact. He picked up the cars, and he was the one who dropped off the cars, which made us feel good about it. He’s personally taken care of it from LA to Nashville. He gave us about 48 hours heads up. He said he was ahead of schedule, and it worked out perfectly for us. So, it was better than expected. I’ve moved a couple of times before with other companies, and it was a little bit shaky. There's a balance between what you want to pay and what you get for it. For what we paid, relative to the other options out there, I would totally use Montway again.

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    Response from Montway Auto Transport

    Thank you for reviewing Montway. We look forward to assisting you in the future, Carey.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 11, 2022

    The prices at Montway was a little bit better for us to get my car to me. The driver came at the time he said he was gonna come, and my car was still in good condition. Communication was great. When I called to check and see where the car was at, they immediately gave me a location.

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    Response from Montway Auto Transport

    Hi Khadiajha. Thank you for choosing Montway. We appreciate your review.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 11, 2022

    The rep with Montway was very helpful. I was very satisfied. The driver gave me the destination where he was at and how long he was gonna be. He gave me updates. I have a transport up starting Friday so I may hear from Montway again.

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    Response from Montway Auto Transport

    Hi Alfred. Thank you for your review.

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    PriceStaff

    Reviewed Feb. 10, 2022

    I got a fair quote from them. The driver was overly willing to text me. He told me when he was gonna be here. He was a really nice guy.

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    Response from Montway Auto Transport

    Thank you, David, for your review. We are pleased to hear you were satisfied with your service from Montway and the carrier.

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    Staff

    Reviewed Feb. 10, 2022

    Everything was perfect with Montway. I did two transports and they picked up on time for both of them. They delivered on time as well. The drivers remained in contact with me.

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    Response from Montway Auto Transport

    Thank you, Colin, for your review. We appreciate your business!

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    Contract & TermsCoveragePunctuality & SpeedMaintenanceStaffBilling

    Reviewed Feb. 10, 2022

    The Montway rep was fantastic. Setting everything up only took 15 minutes or less. The driver, though, was a couple of days late. It was because he had other vehicles on his car transporter. But then he made an arrangement and brought the car down. And that was fine. There was an item that was broken. It was the left side skirt. But he showed all the documentation and paperwork that the company that I bought it from had noted. He noted every little dot and every little problem on the car. He was very thorough. He said, that was the way it was when he picked it up. He had information showing and the picture. So, I was really irritated with the company that I bought the car from 'cause it was a special edition car. Now I can't find side skirts to replace it.

    The driver was fine. He sent me everything immediately when I asked, the bill of lading. It just took a little bit longer than anticipated because the car's lowered and he had a hard time. He said he wouldn't have been able to negotiate his auto carrier into our neighborhood and that made total sense to me. Everything worked out fine. He did a good job.

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    Response from Montway Auto Transport

    Thank you for your review, Warren. We appreciate your business and value your feedback.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 10, 2022

    The customer service team was helpful in scheduling. I had some questions on my guaranteed ship dates and they resolved all of that. They came during the time frame they gave me, and the delivery was faster than I expected. I wasn't in Texas to take the delivery, but they worked with me to deliver the car, and everything worked out. It was a fair price too. I did a bit of research, and the price was spot-on to their competition.

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    Response from Montway Auto Transport

    Hi David. Thank you for sharing your experience with our customer service team. We are pleased to hear how helpful they were.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffTimeliness

    Reviewed Feb. 9, 2022

    I wanted to get a copy of the insurance for the actual company that was gonna be hauling my car. Montway gave me the number which I texted but they said they didn't provide them to the customer. I called Montway back and talked to a lady. She was very kind and got it to me by the next day. The experience was quick and seamless.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Donna. We appreciate your review.

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    Reviewed Feb. 9, 2022

    The service with Montway was super easy to set up. Everything was online. The car was delivered on time. The fellow who did the actual trucking was super nice. The car was in perfect condition when I got it. It was an open transport, so dirt was on it, but that was fine.

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    Response from Montway Auto Transport

    Hi Andrea. Thank you for your review.

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    PriceStaff

    Reviewed Feb. 9, 2022

    The entire process was really great. Their service was fantastic. They gave me all the information that I needed to know. They gave me a checklist of things to have in my car, not have in my car, things to do beforehand. It was the smoothest process that I could have wanted, so it’s great. Pickup to delivery was exactly what I expected. No hidden charges, which is one of the things that I read about with other companies. I've recommended Montway to three other people. They're fantastic.

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    Response from Montway Auto Transport

    Hi Angeline. Thank you for your review. We are to hear about your experience with Montway.

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    PriceRates

    Reviewed Feb. 9, 2022

    Working with Montway wasn't stressful. I got what I expected. Both cases on the front end and on the delivering end were on time. I had used Montway in the past and the price had definitely gone up from previous years. But given the general situation in the country and shortage of labor, it was not altogether unexpected. I paid a good price for it but got a good service in return.

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    Response from Montway Auto Transport

    Hi Chris. Thank you for your review and for being a loyal customer of Montway.

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    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2022

    It worked out quite well with Montway. I told them what I had then they scheduled the pickup. They came through quicker than I thought and I was able to talk to the driver as well. I had direct contact with the people that were doing the work so that was reassuring.

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    Response from Montway Auto Transport

    Hi Michael. Thank you for your review. We are pleased to hear about your experience with Montway.

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    TechStaff

    Reviewed Feb. 8, 2022

    It went well as far as Montway goes, but they're kind of a broker and set it up with a local transport company in both states. I tried to reach the local company to check details and confirmation but had horrible luck trying to get ahold of them. But I got to speak with the driver that delivered and that went smooth.

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    Response from Montway Auto Transport

    Hi Chris. Thank you for your review. We are sorry to hear you had challenges reaching us. In the future, if you're not able to reach us by phone, please email us at feedback@montway.com.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2022

    Montway did a great job. I was going across the country. Long Island, New York to California. They got the vehicle there a few days ahead of time than they had originally said, so we were very happy with them. I would definitely recommend them because everything worked out very well. Just called them up and it was taken care of.

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    Response from Montway Auto Transport

    Thank you, Douglas, for your review. We appreciate your business and recommendation.

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    Customer Service

    Reviewed Feb. 8, 2022

    Their customer service was very good. They answered all my questions. I’d recommend them.

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    Response from Montway Auto Transport

    Thank you for your review, Scott. We appreciate your business and recommendation.

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    PriceStaffRates

    Reviewed Feb. 7, 2022

    I've used Montway 8 or 10 times over the years and it almost always goes smoothly. Their service varies because they just subcontract everything out to the drivers, but it does feel like there's somebody for me to complain to if something goes wrong. Luckily, that has not happened very often. But that's what I like. 'Cause if I just picked a name out of the phonebook, it would be a little harder to do. Montway's price fluctuates quite a bit, but they're bidding for people's labor, so I'd expect it to change seasonally. I think it should be 1/10 of what it is, but it's certainly competitive. Everything works as intended too.

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    Response from Montway Auto Transport

    Thank you, Des, for your review. We appreciate you for being a loyal customer of Montway and look forward to assisting you in the future.

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    Customer ServicePriceStaffBillingRates

    Reviewed Feb. 7, 2022

    We had a great experience with Montway. We moved out of state and we shipped three cars. We like their price and communication. They gave me a fair quote. It took me longer to get back to them about our leaving date, and they kept the quote the same. They handled it well. We had issues because we were in Tennessee when the cars got here, and we don't bank with a local bank. We couldn't get cash, so they took a credit card. Everything went nice. They were very knowledgeable. Everybody could answer my questions. The driver kept in communication with us, when he was going to be there and when he was gonna drop them off. If I needed to text him, he always answered back or call. I would definitely recommend them.

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    Response from Montway Auto Transport

    We are pleased to hear about your experience, Christy. Thank you for your review and recommendation.

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    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2022

    Montway was recommended and they did a good job. The rep was very helpful. They gave me an estimated timeframe and were ahead of schedule. I was pleased. Thank you for the good move, Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dagmar. Thank you for your review. We are pleased to hear you were referred to us and satisfied with our service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2022

    I purchased a new vehicle that was across the country, and I needed some way to get it. I went with a carrier that the dealer selected, but they couldn't pick it up. I wasted three weeks waiting for them. Then I called another company and it was between this other company and Montway because they both were the largest and had the best reviews. The other company said that they would pick it up. I waited a week. They didn't. So, I cancelled them. I called Montway. They promised to pick it up in 72 hours. It was picked up in 72 hours.

    I told the rep what I needed, where it was and where it needed to go. She gave me a quote and told me the parameters that they work with like, “We reach out to a driver. We do this. We do that. It should take this amount of time. This. That.” I went over the whole history with them and said, “Look. Here's my problem is that you're the third company that I've talked to, and every one of them has told me the same thing. And I still don't have my vehicle. I purchased it six weeks ago and my vehicle is not even on the road to get to me yet. It's just sitting there.”

    They said, “Well, we do have another service. It's called a white glove service. It is a little bit more. But basically, at that point, we guarantee it'll be picked up within 48 hours. A driver will be assigned. All that.” It was only a couple hundred bucks more than the original service so I said, “Let's go with that.” She did it. It wasn't 24 hours later, and I got a text message that drivers have been assigned and they're going to pick it up on this date. That date came. I got another text message that said it's been picked up. I called and confirmed with the dealer. He said, “Yup. It had been picked up.” I just kind of followed along with them for the next week and a half until it got here.

    They also called me and let me know that it had been picked up and gave me the actual driver contact information of who had the vehicle. I reached out to the driver and kind of dealt with him. From that point, I only had to reach out to him one time just to confirm that he was on the road. He kind of gave me the date, which said it was going to be between this and this. It was exactly what the lady at Montway told me. Then when that delivery date got here, he was a day early. He called me and said, “Hey, I'll be coming in tomorrow. Let me know where you want to meet, if you want me to come to your house, how you want to do it.” So, we set it up and then it got delivered. Then after that, Montway called me just to confirm that everything was good.

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    Response from Montway Auto Transport

    Thank you, Adam, for choosing Montway. We appreciate your business and value your feedback.

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    Reviewed Feb. 6, 2022

    We had Montway transport a vehicle from the West Coast to East Coast. The service was very good.

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    Response from Montway Auto Transport

    Hi Carol. Thank you for your review. We are happy to hear that everything went well.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2022

    Montway was good. My house is in Key Largo and it's down by the ocean. When I set up the transport, I set it up to have them drop the car off there. But they let me know before they even picked it up that they could get a driver, but I'd have to meet him up in this place called Homestead, which is only half an hour away. I agreed to it, and it was fine. Where I live, the streets are really narrow. The driver would never be able to turn that thing around, so it was better that I just went and got it. I had a limited time to be able to pick up the car, and the driver was awesome. I had his cell number and he told me where he was and where he was going to be and made it easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Aaron. Thank you for your review and understanding. We are pleased to hear about your experience with the carrier.

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    Staff

    Reviewed Feb. 6, 2022

    The process was all online and to the point. The driver was a good guy. He like classic cars, too, so we talked a while, and everything was smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Willie. Thank you for your review. We are pleased to hear about your smooth experience.

    Verified purchase

    Reviewed Feb. 6, 2022

    Everything was good with Montway's reps. My experience was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Christopher, for choosing Montway. We appreciate your business and review.

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    Punctuality & Speed

    Reviewed Feb. 5, 2022

    Montway did great. They were punctual and easy to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Gabe, for your review.

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    Customer ServicePriceRates

    Reviewed Feb. 5, 2022

    Montway's service was fine. Everything went the way I wanted it to go. The price was a bit on the high side. It was 1,300 to pick up the motorcycle and drop it off when they were dropping off a lot of others. But it's what the market says, and that's what they get.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for sharing your experience with Montway. We appreciate your business.

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    TechStaff

    Reviewed Feb. 5, 2022

    I bought an older vehicle that I needed moved. Montway was the easiest to contract with. The rep I worked with was very easy to deal with. I would tell others to use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Daniel. We appreciate your business and recommendation to others.

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    Customer ServiceCoveragePunctuality & SpeedStaffTransparency

    Reviewed Feb. 5, 2022

    The Montway reps did very well. I was a bit reluctant to get involved with what I expected to be a pretty complicated process. The gentleman I spoke to listed information he needed for me and he asked all those questions and gave me an explanation of what would happen. The conversation lasted probably less than 10 minutes, and he had it all covered. So, it was pretty painless to me.

    Communication from the driver was good. He did a very good job. I did ask for him to give me 30 minutes notice, and that was after he had told me he would try to give me an hour. I wanted something a little bit closer. He didn't do that, but he did stick to his one hour and that didn't really cause any kind of issue for me. On the other end, the person that I purchased the vehicle from said that communication with the driver was pretty good. The driver had to make some schedule adjustments several times with regards to the pickup, which didn't cause him any issues. He just was uncertain about when it was actually gonna be picked up. The driver was very personable and made me feel comfortable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. Thank you for sharing your experience with Montway. We are pleased to hear about your interaction with our representative and the carrier.

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    PriceStaff

    Reviewed Feb. 4, 2022

    Montway was very efficient. They do a very good job. The pickup was on time, and they also delivered on time. The driver was a really nice guy. Overall, the quality of service is good and the cost was reasonable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Maniram. We are pleased to hear about your experience. Thank you for your feedback and business.

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    Staff

    Reviewed Feb. 4, 2022

    Montway did good. Their drivers were very professional. The timing could be improved though. They had a window of one to four or five business days of picking up the car and I wanted to be more precise in terms of the pick up date. It was up in the air with the window so that was an inconvenience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Elliott. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase

    Reviewed Feb. 4, 2022

    My son was traveling but didn't have time to be driving the car back to Denver. So, we chose to transport it through Montway. We had about two weeks to plan it, and the dates they said worked out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carol. Thank you for your review and for choosing Montway.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 4, 2022

    Montway's quote price was good, but there was no customer service because the person who picked up my car and dropped it off didn't speak English. So, it was the middleman that called me and told me that the driver was out there. The middleman was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Akkash. Thank you for your review.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2022

    They picked up my car on time and delivered it on time. The person who dispatched and the driver were on point. The communication was effective. My car was dropped off perfectly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Dwayne. We are pleased to hear about your experience and appreciate your review.

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    PricePunctuality & Speed

    Reviewed Feb. 3, 2022

    Everything went smooth with Montway. The car got here in a week so I didn't mind how much it cost because it got here so quick.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Arnoldo. We are pleased to hear about your smooth experience with Montway. Thank you for your review.

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    PriceRates

    Reviewed Feb. 3, 2022

    Montway came with the best price and told me they would have the car in California in 7 to 10 days. The two guys came here to pick it up right at my dealership and they got it to California quicker than that. The service they gave my girlfriend's son was great. They met up with him and dropped the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for your review and for choosing Montway.

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    Customer ServicePriceStaff

    Reviewed Feb. 3, 2022

    I had a very good experience with Montway. I got the car faster than I've ever had before and I've done auto transports for four different years. The truck driver called me the first day that the car was available for pickup which is the first time that has ever happened in the years I've been using transportation for the car. So, I was delighted.

    The broker just hires the truckers so depending on the driver, that's exactly when your car will be delivered and you really can't be sure when that'll happen. That's the most frustrating part about it. And of course, the limits on weight is a problem. We were selling our house in Arizona and transporting a car back to Chicago where we live permanently. I loaded the car not through Montway and there were some boxes and plenty of stuff. I had to pay an extra charge when the truck was weighed in. This time, it was not an issue at all.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alice. We are pleased to hear about your experience with Montway. Thank you for your business and feedback.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 3, 2022

    The final price was exactly what they said. I met the driver at a local shopping center where he could bring his big truck in and pick it up. I would recommend the company and the driver. He made even better time than I expected and made contact with my son. He was 18 hours early. Montway is a good company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jack. Thank you for your review and business. We are pleased to hear about your experience and appreciate your recommendation.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 3, 2022

    Montway had a tracking system. I could track them, and they called me. They said they'd be there the following day. They were a little late because they had car problems. But other than that, they were there at the day that they told me. I didn't have any bad experience. I gave them a bonus for doing what they did. Montway did everything that they said they were going to do.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for your review.

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    PricePunctuality & Speed

    Reviewed Feb. 2, 2022

    Everything was perfect with Montway. They were prompt and they did everything they were supposed to do. The pickup and delivery went smoothly. They showed up and gave me plenty of notice. The cost was competitive, too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, John. We are pleased to hear about your experience and thank you for choosing Montway.

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    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Feb. 2, 2022

    I got an email that a transporter had been assigned a couple of days after I booked the transport. This was also during Thanksgiving week. So we had some issues where the facility where the car was gonna be picked up was only available for about two days or so after I booked it, and then they were gonna be gone for the week of Thanksgiving. They would be back that following week. But I also indicated that I wasn't in a great hurry. My main concern was getting the car out of the lot where it was sitting because I didn't want it to be interrupting that business' activities.

    The car was assigned to a courier, and that courier was supposed to contact me. They contacted me and said they were gonna try and get it picked up before the Thanksgiving break. But it wasn't picked up before the Thanksgiving break. I got a message back from the company that the courier had some type of family emergency and was not gonna be able to pick up the car, so they were reassigning it to another driver.

    Then the new driver contacted me and said he was picking the car up. He also contacted me a few hours later and asked when I would be available for delivery. I told him, "Most any time, just let me know the day." Then he said, "Oh, today." So it went from South Carolina to here the same day. He delivered it that night. I was satisfied with the whole process. Everything went smoothly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brent. Thank you for choosing Montway. We appreciate your understanding and feedback.

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    Staff

    Reviewed Feb. 2, 2022

    My brother-in-law used Montway on several other cars that he has done. I went with his suggestion because he said they were the best and they treated his cars with top class. With Montway, you got to trust their expertise because they are specialists. Mine was a car and it was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ronald. We are pleased to hear you were referred to us and encountered a great experience. Thank you for your review and business.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    I love Montway. The driver kept me well informed, and he was even one day early. They were expensive, but I did not mind paying the extra amount for the service that I received. I have transported three times in my lifetime from the East Coast all the way to the West Coast, and this was the best company that I have hired. So, I would give them 5 stars.

    The customer service reps were very friendly, and I like that they gave me personal phone numbers. I didn't get 1-800 numbers and have to be on hold long periods of time. They gave me even the personal phone number of the driver when he picked up the trip. I received his personal cell phone number, and I was able to text him. He was able to text me back when he was not driving and let me know how far he was going. He was a foreigner and his accent was real thick sometimes and I couldn't understand him. But he was very friendly, and I really appreciated it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Anna. We appreciate your business and value your feedback. We look forward to assisting you on your next auto transport.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    The communication was excellent and the transportation was fast.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review of our communication and speed of service. We appreciate your business, Magali.

    Verified purchase
    Timeliness

    Reviewed Feb. 2, 2022

    I've shipped two vehicles with Montway, one from New York and another from South Carolina, and have had good success. The one here recently, the guy happened to be down there coming up the East Coast and he picked it up and got it here the next day. It worked out real good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joseph. Thank you for shipping multiple vehicles with Montway. We appreciate your review and business.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    Montway has the greatest brokers. Everything is always perfect. That's why I keep calling back. They always take good care of my cars.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Benedicto, for sharing your experience with Montway. We also appreciate you for being a loyal customer of Montway.

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    Customer Service

    Reviewed Feb. 1, 2022

    I called Montway and it was a pretty good experience. They were easy to work with. They picked the car up on time and delivered it on time as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Braxton. Thank you for your review and business.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    Montway took care of everything, and it was very simple for me. The communication was good. The driver gave me an estimate on the day the vehicle was coming in, hour-wise. Once that day came, we were texting back and forth and calling each other. Once the delivery happened, it was super smooth. He showed me the before condition of the vehicle on his mobile and also what they sent me on an email. I did a thorough check with him there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Dan, for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 1, 2022

    Montway, in terms of the prices and fees, was great. In terms of providing the services, they were excellent. I really had a great time working with Montway. I was very satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ali. We are happy to hear about your experience and that you were satisfied. Thank you for your feedback.

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    PricePunctuality & Speed

    Reviewed Feb. 1, 2022

    Montway did a great job. The pickup and delivery went smoothly. It was a little bit more expensive, but I was happy to pay it to be guaranteed that my car would show up when it was scheduled to show up. Overall, I was very happy with the way things went, and I would use them again if I needed to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joan. Thank you for trusting Montway to assist in your auto transport. We appreciate your business and thank you for sharing your experience. Our team looks forward to assisting you in the future.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    I had four cars transported, and the person that set it up was kind of confusing because I was told they were gonna be there one day, but they ended up being there another day. They were going to have the same people pick up all four of the cars, but they split into two different orders. Somebody came and got the cars on that Thursday, then somebody else came and got the cars on Saturday. But the drivers called to let me know that they were on their way.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carnesa. Thank you for shipping multiple cars with Montway. While we apologize for the confusion on pickup and details, we are pleased to hear the carrier communicated with you effectively. If we can assist you further, please email us at feedback@montway.com.

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    Customer ServicePriceStaff

    Reviewed Feb. 1, 2022

    The quote was average. But I've used Montway 10 years ago, so I figured I would use them again. The customer service was very good. They were all right with the response and the communication, but it was just too many people. We never got the same person twice. It would be nice if I dealt with one person at the same time. But that was my only gripe of the company. The driver was fantastic. He brought our cars to us. There was a lot of communication, which is what people want. We want to know where it's going, and if it's gonna be here in a couple of hours. It was really cool.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, AJ. We appreciate your business and value your feedback.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 31, 2022

    Montway had what I could discern as some good ratings. So, I gave them a call. Their reps did a fabulous job. Everything was arranged. The gentleman that came to my house to pick up the car was fabulous. He took photographs of the car and checked everything out. I was telling them, "Listen, I'm not gonna be able to accept the car. I'm not flying into Miami until a certain date, like at 4 PM.” They said, "Don't worry about it. We'll get in touch with you." I was worried that they would arrive early and they said, "Where are you?" I said, "No. But I told your other people." They were unbelievable. Two hours after I got to Miami to my apartment, they called me and said, "Would you like us to deliver the car tonight or tomorrow?" I'm not invested in their company and I don't know these people, but my experience was A-plus plus.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Robert, for choosing Montway. We appreciate your feedback and business.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Jan. 31, 2022

    Montway's customer service was terrific. The process ran smoothly except for the little confusion on my son's end. I had no idea I had two orders going. I kept saying it was going to Fort Bragg but it was not. It was going nine miles outside of the base where his apartment is. But my son had worked it out with the driver who was awesome. He made the experience so much easier for me. My son said the guy went way above and beyond to make it convenient. I was also under the impression it was gonna cost me a thousand but was under.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Colleen, for sharing your experience. We appreciate your feedback on Montway's customer service and the carrier.

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    Customer ServiceTechPunctuality & SpeedStaffBilling

    Reviewed Jan. 31, 2022

    Montway's reps were courteous and got the service set up in a timely manner. In fact, I was surprised at how fast they were able to deliver the vehicle. They were able to lock down a driver in a matter of about three days and the transport was almost exactly 1,000 miles. During the delivery, he brought my vehicle to a local truck stop here outside of town, which was where I met him in order to pick it up. That was strange as I thought they were going to bring it right to the house.

    Montway took my credit card for an initial down payment to secure the services, which was 100-something dollars, then I paid the driver in cash when he delivered the car to my location. But he didn't provide me with a receipt of any kind, which I thought that was curious as well. If he ever came back upon me saying that, I never paid to get the thing done, then I would have no proof to say that I did. But other than that, he texted me during the transport. I would have preferred more exact communication on where the vehicle was to be delivered if I was going to do that again though, because I would want them to bring it to my actual address, not just to my city.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. We are pleased to hear our representatives were courteous. Thank you for your business and feedback.

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    Customer Service

    Reviewed Jan. 31, 2022

    It was an easy process with Montway. When the vehicle got to Hawaii, they emailed me to let me know. It was good service and I’m satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Christopher. Thank you for your review. We are pleased to hear about your experience.

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    Customer ServicePrice

    Reviewed Jan. 31, 2022

    Montway had great customer service. They picked the car up and took it to Georgia. I met them there and they dropped it off. The cost was wonderful. I enjoyed the experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Amira. Thank you for sharing your experience. We are pleased to hear you enjoyed your experience.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2022

    We transported a vehicle with Montway which started in the state of Nevada and ended up in another state. The whole transport took four days and the driver was a very nice man. He called me during the transport and the vehicle arrived in perfect condition. It was as though it never left. Considering the times, they were exemplary.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Katheryne. We are pleased to hear about the carrier and how well they communicated with you during your auto transport.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2022

    Montway quickly answered my information and they were quite good about getting back and forth with me. They called when they said they would call and picked up when they said they would pick up. The delivery was beautiful. The gentleman pulled up in his truck exactly when he said he would with no problems at all. He was very polite. The quality of service was excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gail. Thank you for sharing your experience with Montway. We appreciate your business.

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    CoveragePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 30, 2022

    Montway had the vehicle picked up within a day or two and didn't require the payment of deposit until they were doing the transport. Their reps were fantastic and very good. The driver was a husband-and-wife team and she kept in touch with me the whole time. She even let me know where the vehicle was at and where it was going to be for a little bit because it went from Post Falls, Idaho all the way to Jacksonville, Florida, so it was going to take a bit of time, which was where they were based out of. So, she let me know when it was going to hit the road and an estimated time of arrival. They were a day or two late but that was really good for the amount of miles they had to cover. The vehicle arrived in a condition as good as when it departed and the ending bill was solid. If I had to do it all over again and receive the same amount of service that I did with the driver, I would do it again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Lorraine. Thank you for sharing your experience with Montway. We appreciate your understanding and detailed feedback on our representative and the carrier.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 30, 2022

    I called Montway. They gave me a military discount, so I was pretty stoked. They told me a date. And it was pretty much spot-on. The driver came to pick up my car. He picked it up on the 7th. I gave a deposit. Then he delivered it to Texas. It took two weeks but that was fine with me because I was driving from Washington State on the 14th. So, by the time I arrived in two days, the car arrived. So, the driver was just in time. It was perfect. I had to give him cash, the finishing deposit. He was professional and quick. I will continue to recommend Montway to my friends who are moving from Washington State.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Allen. Thank you for sharing your experience. We appreciate your business and recommendation to your friends.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 30, 2022

    Montway was quick and to the point. Being in customer service myself for 30 years, their customer service was painless. After hours response was pretty immediate. They texted at 10 o’clock at night, reassuring me. They texted me and let me know they were an hour out. They called me to let me know they were right off the highway and to make sure I was home. Then they texted to let me know they were outside when they pulled up. Also, the quote came $85 under what everybody else would have quoted me around that same distance, so it was cost-efficient.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Anthony. We appreciate your feedback on our customer service and pricing.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2022

    The driver called me when he was about an hour and a half out. They were there when they said they were going to be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Clair. Thank you for your review.

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    Staff

    Reviewed Jan. 30, 2022

    It was wonderful with Montway. The representative was lovely.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Lynne. Thank you for choosing Montway. We appreciate your business and feedback.

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    PriceRates

    Reviewed Jan. 30, 2022

    My car got here quicker than Montway said it was. The whole experience was seamless. I also like the pricing better and one of their associates was awesome.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Allon. We are pleased to hear about your experience.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2022

    The rep from Montway Auto Transport was very friendly. My mother visited us over the holidays and I needed to transport her car back home for her. The driver over communicated. It was great. He texted when he got there. He texted me on the way to my mother's. He told me when he was within 20 minutes of her place. It was absurd. I haven’t seen customer service quite like that. It's not what I expected out of an auto transport company. But that was in a positive way. Maybe it's just our circumstances. My mother's elderly and they knew we needed a lot of info, so they provided that. I wouldn't think twice about calling them again if I needed to move a car again.

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    Response from Montway Auto Transport

    Hello Andy. Thank you for your review. We are pleased to hear about your experience with the carrier. It was always great to hear when they effectively communicate with our customers.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 29, 2022

    Montway was real with me. They gave me the best prices. I really liked the way the agent on the phone sounded, like they actually cared. From out of two other companies I spoke to, they were the most polite and willing to go back and look for better rates. The communication was just fluid and that was a big factor for me. The courier driver confirmed when exactly he'd be arriving so I could plan for someone to be available to give him the car keys. Then when he arrived, he communicated when he was coming so that I would be available. This was the first time I was shipping cars and there were a lot of companies. To stand out among that many, Montway leaves a good taste in my mouth.

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    Response from Montway Auto Transport

    Hi Eke. We appreciate your feedback and your business. Our team is pleased to hear about your experience.

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    Staff

    Reviewed Jan. 29, 2022

    It worked out properly with Montway. The driver was very communicative and he did everything possible to make things very smooth.

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    Response from Montway Auto Transport

    Hi Edward. Thank you for your review, and we appreciate your business.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2022

    We have worked with Montway in the past few years before and we had a good experience. This time, when we called, they were available on the day we wanted, which was within a week. They confidently said and guaranteed that they would have it on that day and that was very key for me. They were not the cheapest but we went for it and we were happy with the result. The driver apparently subcontracts for Montway. He called us from his cellphone when he picked up the car in Naples. He was flexible with the time and the location and brought it to Boston.

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    Response from Montway Auto Transport

    Thank you, Emerald, for being a loyal customer of Montway. We appreciate your business and feedback.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 29, 2022

    The driver stayed in very good contact with me right up until he arrived. I also made it very convenient for him. Because where I lived in New York, it was on a very busy highway and it wouldn't have been conducive to picking up cars. So I had him pick up the car about a mile from my house. It was a very large, open parking lot to make it easier and safer for him. The only thing was he had me nervous. When he opened the door of the terrain to get the mileage, he saw that I had stuff in it. He said, “Oh, you're going to have to pay more.” I said, “Well, I was told I could put 100 pounds in each vehicle.” But he kept stressing, “If I get weighed, you're going to have to pay more.” But I followed the directions. I was told to put everything below window level, which it was. It was covered and I kept it within the weight limit. But it all worked out in the end and I didn't have to pay more. I paid exactly what I was told I was gonna have to pay.

    The brokers could communicate better with the drivers and say, “If you see an abuse of the rules, then say something.” But I follow the rules to a tee. The back end of the restored Ranchero is like a truck, and it has a frame to keep the Tonneau cover elevated. When the driver saw that it was elevated, he automatically concluded it was stuffed. I knocked on the wooden frame and said, “That's the frame that you're seeing. It's not up like that because it's so packed full of stuff. That's the frame holding up the Tonneau cover. It's just two, bowed wood pieces that hold the frame off. It's not a heavy structure.” So he has these concerns as a driver and he's got experience. But he was almost bullying me from the standpoint that he thought my cars were breaking the rules of being shipped, and they weren't.

    The driver called me en route and said that a smaller company would do the delivery to the final destination. They were wonderful too, and very quick. I had the vehicles delivered to my daughter's address because it was much better. By the time we got down to the street, they already had one car off sitting at the street and they were working on getting the other one off. So that was very easy. They kept in great contact with me also, saying, “We're an hour out. We're a half hour out.” So the final delivery was very good.

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    Response from Montway Auto Transport

    Thank you, Brenda, for sharing your experience with Montway.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 29, 2022

    A couple of months ago, I went online and put auto transport from Florida to Texas. Montway came up first, and it seemed convenient because they gave a quick quote right there and then without having to make a call. The Montway reps were very helpful. They worked with me to accommodate everything, even from the original quote to the original driver not being able to show up on time or pick it up. Then they went out of their way to reschedule someone else. The driver stayed in touch. He communicated with me and what time he was going to arrive. He did his best to have everything in place. For some reason, the battery had died by the time he got it, so he helped me push it to a parking spot. He went out of his way, also, to help after the fact.

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    Response from Montway Auto Transport

    Hello Carlos. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and thank you for sharing your experience.

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    Staff

    Reviewed Jan. 29, 2022

    I had a very good experience with their rep. They let me know two days in advance, they let me the morning of, and then they let me know when the driver was on the way. The driver also brought the vehicle straight to where I was at. The vehicle also looked like it’d never been touched.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Bruce. We are pleased to hear you had a great experience with our representative and the carrier.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 29, 2022

    Montway's commitment is one of the good qualities on them that I could see. Providing updates in a timely manner is another quality that is good from them. The driver was very friendly and the response was very good. I had a word with him and he showed me the car including the precautions they were going to take while shipping my car. Overall, the driver has done a good job. He came to my home and delivered the car. I would recommend Montway. Definitely, this is one of the good auto transports that I could work with since the last six years. I transported my car two times, and these people are good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Ramesh. We appreciate you for being a loyal customer and for recommending Montway.

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    Price

    Reviewed Jan. 28, 2022

    Montway talked me out of an enclosed carrier. Their quote seemed competitive to others and it was the same as the final cost of the service. It took three days from beginning to end and it was faster than I thought it would be. The car was enclosed and it was in great condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Matt. We appreciate your business and feedback.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2022

    I used Montway two ways and I'll use them again. Their customer service is excellent. Their online chat is effective. They never kept me waiting and answered my questions. However, it was very pricey. The price went up about 30% in between trips. But both drivers were nice guys and they contacted me in an open area where we could meet.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Robert, for being a loyal customer of Montway. We appreciate your feedback and your business.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2022

    I liked Montway's customer service when I spoke to them. It was great. Everything went as scheduled and planned. There were no hiccups. So, everything went very smoothly. Part of that is because they have their own drivers. They don't use third party drivers, which was something that I wanted to support.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Doug. Thank you for sharing your experience with Montway.

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    PriceStaff

    Reviewed Jan. 28, 2022

    The driver picked up the car in Texas, delivered it to me, and did a great job. The cost was good too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carter. Thank you for your review.

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    Staff

    Reviewed Jan. 28, 2022

    Setting up the transport was smooth. They came to the house the first time and scoped everything out. The teams that they had were very professional. However, we're missing a lot of valuable things from Portland and we haven't gotten any answers if we can recover them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Andrew, for your review. We are happy to hear how smooth your process went with Montway. We are sorry to hear you were missing personal items. While we allow up to 100lbs of personal items during transport, personal items are not covered under insurance. If you would like to discuss your concerns further, please email us at feedback@montway.com.

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    Staff

    Reviewed Jan. 28, 2022

    It was fantastic with Montway. I don’t think I’ve ever seen a company like that. They kept up with everything and everything was in detail.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dan. Thank you for choosing Montway. We appreciate your business and value your feedback.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Jan. 28, 2022

    I had an issue at first with my credit card. So I had to contact Montway and tell them that the credit card should be good now. It was fairly easy. I assumed the driver was going to be the same throughout the entire process. But the ending driver and the beginning driver were different. So I was kind of surprised when a different guy showed up with my car. I understand that they were juggling a lot of balls because they had to pick up all these cars. They called me a day before they picked up my car. It was a little bit last minute. I wanted to know a little more advanced. Other than that, it was a totally positive experience. The guy that picked up my car was super thorough and checking everything. Everything was done in a way that made me feel confident that it would turn out well. I paid for enclosed transport and my car was perfectly fine.

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    Response from Montway Auto Transport

    Thank you, Britlynn, for choosing Montway. We appreciate your review and value your feedback.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2022

    It was a great and easy process. It was very quick and I liked everything. Montway picked the car up on the 14th and it was here on the 23rd. The driver texted me when he was about to pick up the car, and he called me when he was 20 miles away from delivering the car. He took his time. He made sure everything was good. We paid off in cash and he left. I like the company and I would use it again.

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    Response from Montway Auto Transport

    Hi Anaid. We are pleased to hear you had a great and easy experience. Thank you for choosing Montway. We look forward to assisting you in the future.

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    Customer ServicePriceRates

    Reviewed Jan. 27, 2022

    I called Montway and got a price. I was so happy talking to the person that I didn’t get any more prices. The whole experience of buying a vehicle and having it shipped up from Florida went so smoothly. I had a wonderful experience with Montway. This was my first time and I couldn't have asked for anything better.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dave. We are pleased to hear about your wonderful experience with Montway. Thank you for choosing Montway.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2022

    We didn't realize how dense Boston is, meaning that there are gonna be tight spaces where the trailer cannot get through. I was under the impression that the service was supposed to be door-to-door, and I was almost half expecting our car to show up in front of our house. But instead, I had to go to a designated pickup area to pick it up. That was something that was not in the description of the service. Except for that last part, everything went according to plan. I had decent communication with the driver.

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    Response from Montway Auto Transport

    Hi Joon. Thank you for your business and feedback. With door-to-door transport, the carrier strives to pick up and deliver your vehicle as close to your desired location. Auto transport trucks are typically huge and have many physical and legal limitations. We understand the inconvenience of having to meet the carrier and we apologize if we caused any. Please review our door-to-door service for additional details, https://www.montway.com/door-to-door-auto-transport. If you would like to speak with us directly, please email us at feedback@montway.com.

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    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed Jan. 27, 2022

    The rep was professional, straight to the point, honest about pricing, answered any questions I had in terms of would the car be covered or not, and what is the difference in pricing. The quote was 100% accurate. Because I booked it a month or two out, the rep also give me the caveat that, “I cannot guarantee the price is gonna stay 100% the same. But we’ll talk about that once we get down to that date. Because it will be based on will transport the vehicle." Cool. Understood. Seven days prior to pickup, they called me, confirmed the price was still the same. Because the transport they used accepted it for the price that they solicited for.

    I reached out to my driver as soon as I got his contact information, which was three days prior to him picking it up, to confirm the date and time. He stayed in contact with me to let me know, “There was a delay in picking up one of the vehicles. I won't be able to pick it up at the date and time specified, but I'll be there the following day at the same time.” “Cool. Got it. Appreciate it.” He came, picked up the vehicle, and was in and out. He called me, let me know he was out front. I pulled the vehicle up. They had the vehicle loaded within five minutes. They began shipping it to the destination, and there, it arrived unscathed. I'd recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Michael. Thank you for sharing your experience with Montway. We appreciate your business and recommendation to others.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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