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Montway Auto Transport Reviews

4,956,328reviews on ConsumerAffairs are verified
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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
    • 4,956,328 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 29 Reviews 3975 - 4125
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 18, 2022

    Montway is great, professional, easy to communicate with, and accommodating. The quote is what it is and they don't overcharge. They don't change what the cost is and there's nothing hidden. They're not the cheapest on the block but with them, you're gonna get what you signed up for. The last time I used them, the transport was quick which took five days.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Nicole, for being a loyal customer of Montway. We are thrilled to hear about your experience and look forward to assisting you in the future.

    Verified purchase
    PriceStaff

    Reviewed Jan. 17, 2022

    I got a quote from a couple of other companies and they were a little more. But I thought, "Okay. This is little less. But do you get less or more?" And I was 100% happy. Montway is one of the best companies that I have dealt with. They are the most efficient. From one point to the other, it went perfect. The driver is superior. If I move a vehicle back to Chicago, I will look for the same company if I can get the same driver. Their efficiency is 100%.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Carlo. We appreciate your business and are thrilled to hear you're 100% happy with our services. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Jan. 17, 2022

    Montway was great and our driver was wonderful. His name was Thomas. We wanted our auto transported the week of Thanksgiving. Someone was supposed to come the 22nd, on Monday, and Thomas called and said he could pick it up Saturday, the 20th, which was even better for us. He was prompt and took his time to load it. I was impressed watching him, how he lined it up on the transport and anchored it. He left Saturday afternoon and by Monday afternoon, he delivered it to our friends in Fort Myers. They received it, and there was no issue there at all. We were very happy. I paid for an extra 100 lbs. At first, I was confused. It said one 100 lb. piece of luggage. But I called and spoke to someone, and they verified I could have up to 100 lbs., no charge. It could be in several pieces of luggage.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carol. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer Service

    Reviewed Jan. 17, 2022

    Montway's communication throughout the transport was exactly as expected. Kept posted up progress as we've been led to believe it would be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dan. Thank you for sharing your feedback on your experience with Montway. We are pleased to hear about the communication you received from our representatives and carrier.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 17, 2022

    Montway's price was reasonable and I liked the incentive that they offered when it came to protection of my vehicle and making sure it got here safe. The whole transport took about three days and I communicated with the driver pretty much every day. He was really nice and he allowed me to text him. I allowed him to text me back and forth about the vehicle’s starting point and midway, and when it got here. He also contacted me hours before the delivery letting me know he was about 10 minutes down the road. I was waiting outside when he got here then he pulled up on the opposite side of the road, which was enough room to get the truck off the transport. At the time, my battery was low so he had to jump it. Then he drove it off the truck.

    I also gave the cash to him for the transport and he gave me a card. He thanked me for my service and I thanked him for his. He was in the military too, so we had a little personal conversation. I was skeptical at first with transporting because I heard horror stories but I took a chance and I’m glad I did. The service I received was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Marlon, for your feedback. It is always nice to hear we offer reasonable rates. We appreciate your business and thank you for trusting us to assist in your auto transport.

    Verified purchase

    Reviewed Jan. 16, 2022

    Everything went very positively. I got my Bentley safely down to Florida. The only thing was that I never got to work with one person through the whole thing. Every time I had a question, I would get routed to another person. But being somebody that has had a number of my own businesses, I like the idea of being able to work with one individual. Other than that, I would recommend Montway and I would work with them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Peter. Thank you for your business. Our team values your feedback and will share it with our team. For further assistance, please email us at feedback@montway.com.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 16, 2022

    I used Montway back in October to move a car from Auburn Hills, Michigan, down here to Lakeland, Florida. Then, I used them again when wanted to take one of my other cars and move that over to a Lake Worth Florida, where I'm moving to. They were very professional and very fast. Their rep went through everything. I told him he didn't have to go through it because I've shipped many cars before, so I understood the process. But he still went through what the expectations were, what you could expect, and how we'd coordinate.

    As for the driver, I got a phone call the day before he was coming about what time he’d be there, approximately. The day of showing up, he called me 45 minutes before he arrived, then I picked the car up and off he went. The car was dirty when it arrived but it was snowing and raining from Michigan, down to Florida. So, I expected that as it was an open carrier. But there was no damage to the vehicle. All in all, Montway is the most competitively priced for the highest level of quality service you can get transporting a car in an open container.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for being a loyal customer of Montway. We appreciate your feedback on your experience with our representative and the carrier. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2022

    Everybody was professional and did a good job. The guy who set up the transport was very responsive. At one point, I needed to get in touch with the driver. They gave me his cell number, and I was able to reach out to him. The driver was prompt on his communication. He left on a weekend then told me that based off his estimated time, the delivery extended one day. I wasn't in a rush and the delivery was within the expected time that Montway had given me, which was 5 to 10 days.

    The driver and I met outside my neighborhood 'cause he had one more car after mine and he didn't want to try to bring the load he had. We met at a local store with a large parking lot and he lowered the car out there and let me inspect around it, to make sure everything was according to what I purchased before they picked it up. The driver had this electronic signature thing and I signed off on it then he sent me my receipt with pictures that he took with his Apple with him. Overall, Montway has great customer service and it was a seamless transaction.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Keon, for your feedback. It is always great to hear we were professional and responsive while assisting our customers with their auto transport.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 16, 2022

    Montway was great. And the guy that dropped the car off was a super nice guy. He even called me and right when something small happened, that he would just be a few hours late, which he didn’t have to do. But the communication was good. That was the first time I've ever had someone bring a car to me. Right to my front door. I couldn't believe it. And if I ever go somewhere again, I will do that. That was much easier.

    The one thing that I was worried about was never doing it before, and giving my card number over the phone. My car is a show car and I trusted it with somebody else that I've never met before and a company I've never heard of before. If I knew there was some kind of insurance, like it wasn't just some guy coming to pick my car up and heading off somewhere. If I just knew that the car would be safe no matter what. Montway told me it would be. But it was more of a guarantee that they would not steal my car. And if anything went wrong, then it could be replaced. But I just gotta trust them. And it turned out all great. I was so happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Dave. We appreciate your feedback on your experience with Montway. Thank you for trusting Montway to assist in your auto transport. We look forward to assisting you in the future.

    Verified purchase
    PriceStaff

    Reviewed Jan. 15, 2022

    Montway's reps were excellent. They gave me a quote and that's what I paid. I'd tell others to use Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Robert. Thank you for rating us and sharing your feedback. We appreciate you for recommending us to others.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 15, 2022

    The rep asked me what I wanted in terms of a close transport and when I needed it. And they found somebody. The transport took two weeks. I didn't have any interaction with the driver until the end, about three days before he arrived. And that was just scheduling the time and place. I met him at a nearby Home Depot parking lot. He backed the car off of the truck. We inspected the car, he inspected the car, I signed off on something, and I drove it home. Montway's quote was very accurate and comparable to the quotes I got from other services. I had a favorable experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi John. Thank you for sharing your experience with Montway.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 15, 2022

    I liked that Montway gave quotes right away and the quotes were fair. The other company I contacted had similar quotes, so I knew their rates were competitive. Everything also happened as expected, which was good. I was there for the pickup and it was very quick. I was just handing over the check and paperwork, and I didn’t even have to stay around, but I stayed to watch the driver load the car.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Stan. Thank you for choosing Montway. We are pleased to hear we met your expectations and thank you for your business.

    Verified purchase
    Customer Service

    Reviewed Jan. 15, 2022

    Whenever I called Montway, I got a person and they knew who I was. They also knew my car and my destination. I've dealt with other companies that you never got the same person, and they couldn't solve a problem when there was a problem. So, I'm very happy with Montway. It was good connection and they were door to door. They told us how long the transport was gonna take and that we could always reach the person that came and picked up the car. Everything went smoothly.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Florence, for providing us with a review. We are happy to hear everything went smoothly and appreciate your business.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2022

    We had very good experiences with the gentleman that picked up the car and all of the people that we talked to. They picked up on the Sunday, they called me the Monday evening, the car was delivered on the Tuesday morning. It was very quick. The driver was courteous when I dropped the car off for him. I lived in a gated community and I took the car to the gate and he was there. He welcomed me very well and took the car and told me where the car was. I asked him how many days, he said two. I said, “Do you normally drop the car?” “Yeah.” He told me he would be the one dropping the car off there. And he would call my son and tell him when the car was there, and everything was delivered on time. My son received it, checked it, and everything was still in good condition. They received everything. Everything went well. That was a very good experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Iann. We are pleased to hear you had a great experience with Montway and the carrier. Thank you for using Montway to assist in your auto transport.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2022

    I had used Montway a few years ago and it was quick. Montway’s drivers got one of the vehicles here in five days, and one took seven days. So I was very satisfied. The drivers were great. They stayed in touch and let me know where they were at. It went really good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Aaron. Thank you for being a loyal customer of Montway. We are pleased to hear the carrier communicated throughout the transport. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 14, 2022

    Montway did a really good job. They're very communicative. I can call them right away and somebody's always there to answer. It was the same thing with the driver. He gave me his personal number. He was updating me, and I didn't even have ask for it. I just had a couple of questions, and he was really on top of things. On top of that, he was ahead of schedule.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ismael. Thank you for your review on your experience with Montway. We are happy to hear that both the representative and carrier were responsive and helpful in answering your concerns.

    Verified purchase
    Customer ServicePriceTransparency

    Reviewed Jan. 14, 2022

    Montway called me to keep me updated. And the car was delivered within seven days. It was accurate to the penny on the final. They were a little high. But they got the job done, where the guy that quoted less didn't get the job done.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Deeann. Thank you for choosing Montway. We are pleased to hear you were satisfied with our service.

    Verified purchase
    StaffTransparencyCommunication

    Reviewed Jan. 13, 2022

    I had an antique vehicle in New Jersey that I need to be shipped to Florida. I needed an enclosure. Because the vehicle had no brakes and the vehicle was inoperable. I got photographs of some people who were there. And I saw the trailer enclosure that they had and the security of it, so I was happy. Montway kept me updated and gave me an hour out heads up where the driver was, and did a good job getting it into the garage for me. The guy helped me push the thing up the driveway. It was very efficient. They did a good job. I'd recommend Montway to anybody who reached out and needed some suggestions.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Darren. Thank you for trusting us to assist with the transport of your antique car. We appreciate your business and recommendation to others.

    Verified purchase
    Staff

    Reviewed Jan. 13, 2022

    I had a seamless experience with Montway. There was a little delay, but that was to be expected sometimes given the weather. It was a huge transport and it was cross-country. They kind of put my mind at ease. It was an experience watching them load the car into the truck. I was thinking about them having to go through the Rocky Mountains. It's a big truck and it's got a lot of cars on it. You just pray that everything goes right. But they met my expectations on the pickup side and on the drop-off side as well.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Ralph. We are pleased to hear about your seamless experience with Montway! We are sorry to hear about the delay due to the weather and appreciate your understanding.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 13, 2022

    It was a really good experience having Montway. From the beginning, I said what I wanted and the dates for my car to be pick up and deliver. Even though the pick-up date was late for one day, it didn't impact the delivery date. It was delivered on time and the car didn't suffer any damage. Whenever I wanted to check on my car, I would contact Montway or the transporter and they would tell me their location. Even if they ran into any obstacles, they would always answer to me.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Orlando. We are sorry to hear about the delay you experienced. Thank you for your review and for choosing Montway.

    Verified purchase
    Customer ServiceStaffBillingTransparency

    Reviewed Jan. 13, 2022

    The rep was really nice and relaxed. When he got here, he was pretty straightforward. The payment option was a little different because I thought I was gonna be able to pay it all in cash but I had to put the rest on credit. But it was fine. They told me the transport was gonna take about two weeks, but the car got here in five days. So that was pretty impressive. The driver also gave me some updates on how far he was or how I was going to meet him to where he wanted to drop it off. A day before he even got there, he wanted to know the details on where to go and where to come. On the day, he called me a few hours in advance to let me know he was coming.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Bryant, for sharing your experience with Montway. We are pleased to hear your vehicle arrived earlier than expected.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 12, 2022

    Montway told me what time the courier would pick up the vehicle, who was there on time and they got my vehicle to its destination safely with no issues. I was impressed and very happy. It was a quick service. It was good for my needs because I didn't need to spend a lot of time conversing with them. They just got the job done and I had no problems. If I knew anybody who needs the service, I would let them know they need to go Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Rodney, for sharing your experience with Montway. We appreciate your business and recommendation to others.

    Verified purchase
    PriceRates

    Reviewed Jan. 12, 2022

    Montway transported a brand-new vehicle I bought from Oklahoma to New York. Everything went really smooth. They did everything they said they were gonna do. The price was good, too. I would recommend and use them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Patrick, for sharing your experience with Montway. We appreciate your business and recommendation to others.

    Verified purchase

    Reviewed Jan. 12, 2022

    They were good through the whole thing. I told them what I needed and stressed it, and they complied. They did what they needed to do, and everything was fine. I would use them again in a heartbeat.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Manny. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 12, 2022

    The car went from California to South Carolina, so it was almost a cross-country trip. Everything went really well. I had no issues meeting with the drivers, the dropping the car off and picking it up. But we ran into some difficulty in terms of their big trucks. They were carrying a lot of cars, so they didn't always have the ability to get to exactly where my car was. When I dropped it off, I met with the driver at a location that was convenient for them. But the communication was good. The same thing happened with picking it up. They weren't exactly able to drop the car off at my address because of the access with a big truck. So it was one of those things where I met them at a convenient location nearby. But the interactions were pretty good.

    The most challenging piece of the process is the communication with the drivers because they're on the move and their schedules can change. But oftentimes, we're working and on the move ourselves. Montway can provide an app or a messaging system can be used to better maintain the line of communication. But to the credit of the drivers, they were good in terms of calling and giving me the heads-up and letting me know what was happening. But when you miss those calls and you're not getting messages, some of that communication could be lost.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kofi. We appreciate your business and feedback. Thank you for your understanding and for meeting the driver.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 11, 2022

    Everything worked out very well with Montway. The process was very simple and easy. The driver met me not far from my house, where we had big lot, so he was able to put the car on the truck. It was pouring rain and he was very respectful to the fact that it was pouring in cold and I was getting wet. He said I should stay in the car and not to worry about anything as he'd take care of it. And when he was here, he met with my daughter because we weren't here yet. My daughter met him and picked up the car. Then, we transferred and gave the money that we had to give him. As for the car, there wasn't anything wrong with it and it was in perfect shape when it arrived. I would tell others to give them a call and try them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joann. We are thrilled to hear about your experience. Thank you for sharing your feedback and recommending us to others.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 11, 2022

    Montway gave me a good estimate. Also, they were prompt. The courier picked the car up on a Tuesday, and I got it on a Friday.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Sheryl. We appreciate your business and thank you for the review.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 11, 2022

    Montway was about $100 cheaper than some of the larger names. I gave them a call and they were out of Schaumburg, Illinois. So with the price and them being local state fellows, it was a no-brainer. When the driver picked up the car, he took a lot of pictures and he was very polite. It was really pretty easy transition. The car came perfectly, exactly as it was in Florida. I was very happy with it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway. We are pleased to hear about your experience and appreciate your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 11, 2022

    The communication with the driver was good. He informed us as he was driving across country. We were very satisfied.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Karen. Thank you for choosing Montway. We appreciate your feedback on the carrier and are happy to know you were satisfied.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2022

    Setting up the move worked well. The driver was very conscientious. He took tons of pictures of the car, just to make sure that there was no damage. Took his time tying the car down. So, he did a great job. Nice young guy. We’re looking at a car right now in Portland, Oregon, and we live in Minneapolis. So, I may very well call Montway again to transfer that car.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, James, for your review of your experience with Montway. We are pleased to hear you had an overall great experience and look forward to assisting you in the future.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Jan. 10, 2022

    I called Montway, gave them a date that I wanted the vehicle picked up, and the courier was there. And they delivered the vehicle sooner than I thought they would. The price was quite high, but I was very satisfied with the service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Elbert, for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2022

    We have used Montway and we were satisfied, and that's why we used them a second time. Their drivers are polite and efficient. They take pictures and do anything we ask. They called on the way. They dropped the car off close to our home. Everything was wonderful. We would highly recommend them anytime. And we would do it again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, James, for being a loyal customer of Montway. We thank you for sharing your experience and recommending us to others. We look forward to assisting you in the future.

    Verified purchase
    Price

    Reviewed Jan. 10, 2022

    Montway picked up and dropped off my car on time and as expected, I got a notification where the car was and when it was going to be delivered. The quote they gave me was exact and overall, they provided me with great service. I'd recommend them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Steven, for recommending Montway. We appreciate your business and are happy to hear about your great experience.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Jan. 9, 2022

    The contractors that were used by Montway were really responsive and they called back. They were very nice each time that they reached out to us. The driver that came and did the pickup was so amazingly kind and helpful. Montway's client service was okay. As far as the quote and pricing, it was as expected. Everything was wonderful and we really appreciated it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Audrey. Thank you for choosing Montway to assist with your auto transport. We are pleased to hear the carrier was responsive, kind, and helpful.

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Jan. 9, 2022

    The rep was very nice. At first, the quote was high, but then he said he got a discount for that. So I got a good discount on it. I was willing to pay $1,100 if I had to. But I paid under $900. The driver was real nice too. He stayed in touch with me and he was on point. I'll use Montway anytime because they get the job done.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Stacy! Thank you for the positive feedback on your experience with Montway and our representative. We are also pleased to hear about the carrier and how well he communicated with you throughout the transport.

    Verified purchase
    TechPriceStaff

    Reviewed Jan. 9, 2022

    I had an excellent situation with Montway. They're worth a lot of money and I would use them again. Everything they did was timely. I kind of picked the time and they were right on time. They contracted it out and when they picked up my car in Naples, Florida, the driver had a little trouble with his vehicle. But we got my car on, they took off and said it would be here at a certain day. It was not only here, but it was in my driveway. I don't know how he got up the hill. I thought he would go to the truck stop and I’d meet him there. We had a hard time communicating but he was very nice and professional. They're very careful too. He took pictures galore before he loaded the car. When he unloaded, he went around and took more pictures.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Linda, for sharing your experience with Montway and the carrier. We appreciate your business and value your feedback.

    Verified purchase
    PriceStaff

    Reviewed Jan. 9, 2022

    Everything went perfectly fine with Montway. They were very responsive every time we needed a question answered. We would have liked the cost to have been a little cheaper, but it saved us a trip to Washington.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ramona. We are pleased to hear about your experience and thank you for choosing Montway.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 9, 2022

    They gave me a lot of detail in emails explaining the whole process about the pickup, the drop off, and the whole process. For the most part, they were able to answer any questions I had and they were almost dead-on with the quote to the cost. Also, we worked well with the driver in loading and unloading the vehicle. He called me almost every other day, letting me know the progress on his trip and when it came to drop off the vehicle, he gave us a nice location that was very open. They transported the vehicle really well for an open carrier. It was a very stress-free experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We are happy to hear your transport went smoothly, Christopher. We value your feedback and will be sure to pass them on to the carrier.

    Verified purchase
    Customer ServiceStaffCommunication

    Reviewed Jan. 9, 2022

    My car was picked up and I tried to contact them to see where my car was but I couldn't get hold of anyone. I asked someone from the company to call their driver and they cannot get ahold of the driver. They said they cannot talk to him because he doesn’t speak English. That part is fine but there should be a way of communication with the driver always. I asked for the phone number of the driver, who was a very nice person, and my wife, who speaks Spanish, reached out to him. He was able to give a time when the car was gonna be delivered.

    But I did not expect Montway to give it to another company to ship the car and someone should be responsible and responsive when the customer has a request to know where the car is. It took me hours to get ahold of someone to get the driver’s number and ask my wife to call him. This lack of communication bothered me a little bit. Other than those, I didn’t have any problem whatsoever with the transaction and with the driver. My car was fine and everything was okay.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Sajad, thank you for taking the time to share your feedback. We're sorry to hear of the communication issues with the carrier. Communication is incredibly important in auto transport and we expect every carrier we work with to deliver. We'll be sure to forward this to our compliance team for further audit. While communication may have been an issue, we're happy to see that the driver did an excellent job. If you would like to provide additional feedback, please contact us at feedback@montway.com.

    Verified purchase

    Reviewed Jan. 8, 2022

    The car looked pretty much the way Montway showed it to me on the video, so it was good. Everything was on the money.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chuck. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 8, 2022

    Montway was a good service for what we needed. We had a death in the family and needed to transport a vehicle to Texas. This was an 18-24 hours drive. The driver texted me and called whenever he need to. Montway's overall process was smooth and fabulous. The cost was within reason too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cynthia. We appreciate you taking the time to provide us with your feedback. We are sorry to hear about the circumstances that brought you to Montway. Our team is pleased to hear that your experience with Montway was a smooth process.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 8, 2022

    Montway was prompt. I called them on Wednesday, they got my car picked up on a Thursday and then, they came two days later. The transport went really smoothly. The driver called and let me know when they were picking up the vehicle. They called me and told me an approximate time that they will give it to me. Then when they were running late, they called hours before the time they initially gave me, and told me it’ll be two hours past that. They came on time. It was cool to pay the deposit upfront and pay the balance in cash because it was cheaper than paying everything by card online.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Tierra. We are thrilled to hear how well the carrier communicated with you during your auto transport. Thank you for choosing Montway.

    Verified purchase
    PriceStaff

    Reviewed Jan. 8, 2022

    They were very clear about the cost and pickup dates and they were very helpful. I didn't have a firm date at the time because I was still working the deal and I was just doing preliminary work. So they gave me a range that I could get in touch with them and they could make it happen. I talked to the driver before he headed down this way and he informed me that he had a couple of stops to make on the way down. Because of that, I changed my location for him to unload the car and it worked fine for him. He was very meticulous with the automobile. When he set it on the ground, he got out his camera and took pictures of the odometer and the entire body of the car. It was pretty fair business.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway. We are thrilled to hear everything went well with our representatives and the carrier. We appreciate your business!

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 8, 2022

    The pick-up and delivery was very smooth and the driver kept in good contact with me. Compared to everything else that I looked up, the service seemed reasonably priced and fair and considering how successful it went, it was a good price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Salvatore. We value your feedback and appreciate you for choosing Montway.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 8, 2022

    My experience was super easy, so it was amazing. The driver and I called or texted a couple of times to see where it would be easiest for him to meet up with me depending on the area, and things went well. The cost was a bit expensive, but Montway was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Justin. Thank you for your feedback on Montway. It is always a pleasure to hear when our customers have a super easy experience. We appreciate your business!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesValue

    Reviewed Jan. 7, 2022

    The Montway rep I spoke to was fast, efficient and to the point. The driver called a couple of days before he picked up the car. He called me when he picked up the car. He called me when he was on his way. Then he called me, about three hours prior to delivery. So, it was really nice to be kept up to speed on what was happening. Overall, Montway's communication was stellar, and that’s not typical in today's world. So, that was the standout for me. It was a good value, too, at a very fair price. It was a really great experience all around.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jason. Thank you for sharing your feedback on your experience with Montway. We are pleased to hear our representative was fast and efficient. We value your feedback and appreciate your business!

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 7, 2022

    Our pan on the van was cracked when it was delivered. So they didn't handle the wheelchair van properly and we had to replace that. So $2,000 later, I wasn't too happy. But I was happy with the guys who picked it up. They were very nice. But I don't think they knew what they were dealing with a wheelchair van and the support system underneath. According to the dealership, it must have hit hard when it came off. So I would not recommend Montway with a special vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Gail, we are so sorry to learn of this. Had we been informed of the issue at delivery, we could have been jumped into action to assist. Unfortunately, as it's been some time since delivery, there are limited options. It is possible we can still help. I encourage you to email us at feedback@montway.com with your shipment information.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 7, 2022

    Setting up with Montway was fast and they were not very aggressive like the other people that I talked to. I gave the situation that I needed the vehicle before my daughter's birthday, and they made it happen. I told them that the Audi might not be available but the rep said not to worry and that they could find another driver if it didn't happen. The driver went to Audi and my daughter's boyfriend met him. He was very courteous. Montway accommodated me well and came two days earlier, which was perfect. I hope their prices are cheaper though because I need another transport.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Jennifer, for your feedback. It's always great to hear when our customers have a great experience throughout the process. Thank you for choosing Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2022

    The move from Florida to Ohia ended up being two days which was much faster than I expected. Customer service was very responsive.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Erik. Thank you for choosing Montway. We are pleased to hear you were satisfied with the service and our representatives.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2022

    Once I booked the transport, everything was self-explanatory. The only thing that would be better was if Montway would say approximately how they were finding the driver, because I wasn't sure what was happening. The rest was good. The guy who was delivering the car was very nice. Before the pick-up, he called and then once he was picking up the car as well. The transport was from Los Angeles to Chicago, and the driver got the car on Thursday and delivered on Sunday. I enjoyed it because I was expecting it to be longer but he got here faster.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Viacheslav, for your feedback. We are pleased to hear your experience and communication with the driver went well.

    Verified purchase
    Staff

    Reviewed Jan. 7, 2022

    Everything was smooth. And my expectations were met. The driver was very responsive. I'm highly impressed with Montway. I would refer them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Steve. Thank you for sharing your positive experience. We are pleased to hear we met your expectations and the carrier was responsive during your auto transport. Our team appreciates the recommendation and looks forward to working with you in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 6, 2022

    I had a communication issue with the driver. The guy was nice, but he didn't speak any English. He got the job done, though, and he did a good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Juanita, for your review on your experience with the carrier. We appreciate you for choosing Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2022

    The customer service rep was good and so were the gentlemen that I met when I dropped both cars off to them. They handled it and told me ahead about how long it would take, and did just that. They were delivered a little early, which was a good thing. It created a bit of a ruckus, but that's okay. The move was quoted and the cost was exactly what Montway said.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chuck. Thank you for your positive feedback on our representative and the carrier.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2022

    I liked Montways' price. The rep was responsive. The quote was accurate. I had two cars shipped. The first one was very prompt. The second one was a little worse. It was a guaranteed day pick-up because we needed to fly out. They just had a local driver, they put it in storage, and it sat there for over a week before somebody could pick it up. I had to direct them to use the same driver that did my first car because they were very good and they happened to be in the area. So, they did that, but it was after a few phone calls that I had to make. The delivery was great. The actual drivers were great. We took a 10-minute drive to a Home Depot just because the residential areas had some low-hanging trees. So, they didn't want to risk damaging the cars. That's fine. That's normal. They took good care of the car and they were very responsive. So, overall, I was very happy. I would recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Alex, for using Montway to assist with your auto transport. We are sorry to hear about your experience with the second car you transported through Montway. We are pleased to hear that the carrier was great both times and appreciate your recommendation.

    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2022

    It was straightforward with the rep at Montway. I explained from and to where the transport was and what vehicle, and he gave me a quote right away. It was $30 cheaper than the other places that I got a quote from. He answered my questions regarding having stuff inside the car. I met the driver near my apartment complex. He went to where I asked him to pick up the car. We had a lot of stuff in the car and he was fine with it.

    The car arrived okay and faster than we expected. Because it arrived faster, they asked if we wanted to pick it up. It was at the neighborhood we requested. They didn’t deliver to our door though. They were going to, but they said they would deliver it Monday and it arrived on Sunday. If we wanted to get it early, they said to come to where they were parked and pick up the car, and that was what we did. It worked great for us. I thought Montway would cost us more and take us longer but it was better than I expected. I was pretty happy with it. Montway is a good choice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kevin. Thank you for providing us with your feedback. We are pleased to hear you were satisfied with your decision to use Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2022

    In a day, my car got to where it needed to be without any damage. The movers called the day before to make sure we're still on schedule. They gave a timeframe and the driver showed up in that timeframe. He hitched my car up and three days later, he called saying he has confirmed the address that it needed to be delivered to. He parked the car inside the garage which was exactly what I asked for. The price was upfront and there were no surprise charges. I couldn't have asked for more. It worked great. I will most likely use them again. They did the move in a reasonable time for a reasonable price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Anson. Thank you for your feedback. We are pleased to hear you were satisfied with your overall experience with Montway and the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 6, 2022

    The Montway reps were good. They were very professional, and I did not have many questions. Also, the person who shipped us called us to confirm our address then when he was heading towards our apartment, he called us to give us a heads up. He stopped at the place where we asked him to and the delivery was smooth. Before we reached the downstairs, he already put our car down from the crane. He was a really friendly and nice guy. So it was a great experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jui. We are happy to hear about your great experience with Montway. We appreciate your review on our representatives and the carrier.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    The reps at Montway were very helpful and the driver was great. He was on time to pick the vehicle up and early on delivery. I was very happy about that. It was a perfect transportation.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Derrick. Thank you for your feedback Montway and the carrier. We appreciate your business and hope to work with you in the future.

    Verified purchase
    Contract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    I found Montway easy to work with. They were responsive to a fluid situation around dates. Because my son was moving, he had a lease that started at a certain date. He wouldn't have access to that property until that date, as you do when you rent a house. But he had no transportation down there until then, and he couldn't get down there early. So honing in on a date for the car to arrive was challenging. Montway needs a window of time. Because it's a long trip and there are lots of variables. And whoever they worked wanted to go with a full truck. So, narrowing that down was tricky. They just took that in stride. It was like, “Okay, so we'll back this off, and we'll do it this date.” They had it all under control. They reps would get answers to every question. I flew down with my son. And it was within 48 hours that we were there and the car arrived. So that's good. We had a rental car in the interim. And that worked out just fine.

    I paid $100 stipend so that I could put a couple of plastic bins of clothing at the backseat. Because I know they don't like to travel with stuff in the car. Other than that, the quote was dead-on. The advertised service was door to door. But on the day of delivery, the carrier said that they couldn't deliver the car to my son's address for some reason. They said they couldn't find it on GPS. I said, “Obviously, it’s on GPS. We found it.” We’re not from Texas. We’re just driving around for a couple of days. We needed the GPS to find our way back home after we went out for dinner. So, it’s clearly in GPS. I didn't really get that. Except maybe it was just an inconvenience to go to a neighborhood.

    They asked us to sign off on the vehicle at a Walmart, which is five minutes away. That would be the only kind of hiccup. We were at this Walmart parking lot looking for a giant transport truck. But Walmart, down there in Texas, things are big. This Walmart parking lot wrapped all the way around the building. We had to go find the guy, and sign-off on paperwork on the hood of a car, rather than being at his residence. Other than that, it was perfect. The car was in great shape. The driver was professional, got the car off the truck. And we walked around with him and made sure there weren't any additional dings, dents, or scratches. And everything was in good shape. I'm very pleased.

    We did a comparison before we even set out on this. We said, “Well, what if we drove the car down ourselves?” So we looked into the cost involved with gas, 3.90 a gallon and driving 2,000 miles, a couple of nights at the hotel, tolls along the way and the excess mileage we slap on our car, and tires. It’s a 2015 car. It would cost us a grand to drive down ourselves, with gas and hotels. And for a modest amount more, we didn't have to spend three days on the road. So it was very effective, cost-wise. We're pleased with it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Steven. Thank you for the detailed review. We are happy to hear Montway was easy to work with and you had a great experience with our representative. We apologize for the minor hiccup and appreciate your understanding. There are multiple reasons why a carrier may not be able to get to your door. When this happens, the carrier strives to meet as close as possible in an open parking lot that is safe for the customer and unloading the vehicle(s).

    Verified purchase
    Price

    Reviewed Jan. 5, 2022

    Montway dropped off my 2000 Corvette at the port in Hawaii. I picked it up there and it was in good condition. The quote was fair and very accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rodney. We appreciate your feedback on your experience with Montway Auto Transport.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 5, 2022

    The transport went well. They had a reasonable price. But, they gave a window, of five days or three days. Having one to two days will be better. Other than that, communication with the driver was good for pickup as well as delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Raghu. We value your feedback and are pleased to hear you had a good experience with the carrier. Thank you for choosing Montway.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    Montway is dependable. This is the second time I have used them. Pickup was fine on the other side, and delivery was great. The distance was from Fort Worth, Texas to Greenville-Spartanburg. It was delivered very quickly. The driver told me how long before they would get there, and they always came and get us there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer, Omar. We appreciate your business and thank you for the review.

    Verified purchase
    StaffTransparency

    Reviewed Jan. 5, 2022

    Montway picked the car up from Phoenix, Arizona, and delivered it to north of Columbus, Ohio. It was picked it up Thursday afternoon and it was delivered to my house Sunday evening. When the driver picked it up, he told us he had two other stops to make. Then those two stops ended up canceling. On the day of delivery, he kept us up-to-date. Every three to four hours, he would give us an update of where he was at. If I had to do another transport, I would definitely go with the company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for using Montway, Jessica. We appreciate your feedback on your experience with the carrier. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 5, 2022

    The Montway reps were nice, knew what they were talking about, and the quote was good. I used them before too. This time, I called, because we were selling our condo and I had to put some things in the back seat, and the guy explained I could. The things just couldn't go over the windows. However, I thought it was a little excessive charging $100 to put extra stuff in the trunk and the backseat, but that's their business. The driver was very nice. He picked up the car when he said he would and got here without a problem. Everything went according to plan, and the car went right to my son's house.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Colleen. Thank you for being a loyal customer of Montway. We appreciate your feedback on the representatives and are happy to hear that everything went well with the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2022

    Montway met my expectations on time. The driver called the day he delivered. He went door-to-door. I would recommend Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Laurie. Thank you for your review of your experience with Montway. We are pleased to hear we met your expectations and thank you for the recommendation to others.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2022

    The courier driver called me to pick up the car. It was delivered at one of the nearest ways because it was not approachable where I live. But it was picked up and delivered on time. I would refer Montway to others.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Somil. We are pleased to hear about your experience. Thank you for choosing Montway and recommending us to others.

    Verified purchase
    StaffBilling

    Reviewed Jan. 4, 2022

    I felt comfortable with Montway's rep. I got good directions on what to do and how to do it. Overall, I was satisfied with the service. The timeframe was right on. They came right on time to pick the car up and the delivery was on time, too. So, it worked out real well. I met the driver when he picked the car up. He was a nice guy. I had his number and we communicated. The only thing that caught me off-guard a little bit is when the driver dropped the car off, they said they don't take credit cards or personal checks. He said it would have to be a money order. I found out that they use Venmo so it was painless.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Robert, for using Montway to assist in your auto transport. We are happy to hear you were satisfied with our reps and the carrier.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 4, 2022

    The rep was very professional. Everything was done through email. It was a little difficult understanding the language barrier, but we got through it. On delivery, the driver contacted the receiver, arranged a delivery date, and allowed the receiver to do the inspection. The vehicle was fine - just dirty. The quote provided was within range but it went over. The driver was demanding an extra 50 bucks for some reason after we'd already decided on a price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. We are pleased to hear about your experience with Montway and the carrier. Thank you for choosing Montway to assist in your auto transport.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 4, 2022

    Once Montway scheduled me to the driver, it was interesting that all my communication was done from that point forward by the driver personally. It would have been better and certainly made me feel more comfortable if they would say, “Hey, how's the driver? Are things working out? Did you get scheduled?” Unfortunately, once the truck was dispatched, I never heard from them again. For future opportunity to improve, it would be great if they did some communication, “Hey, was your vehicle picked up as scheduled? Hey, did your vehicle get delivered as scheduled?”

    The transport was approximately 1,200 miles from Pennsylvania to Florida, and it took three days. The delivery times can be based on what the driver can do and it can be flexible with the driver, so it is important to convey what one's timing need is on the other end very specifically. I adjusted my timing to meet the driver's needs so it took 300 miles out of his route. That's okay because it was better for him.

    Everything was exactly as the driver said. He did a good job walking around the vehicle, took pictures before and after, and was very easy. It was very good. I also texted with him constantly, and he let me know when he arrived. He was excellent. If I were to do more business in the future, I'd want to reach right out to that truck driver. That's how comfortable I was.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gary. Your feedback is helpful and we will definitely share it with our team. We are pleased to hear you were able to communicate with the carrier, throughout your auto transport. Thank you for choosing Montway!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 4, 2022

    It's the second time I've used Montway. Previously, I called them and I had the car in four days. So, when I had the second car I bought, they were the first and only people I called. Everything both times was excellent. Communication was there. Got the car in a timely manner, very reasonably priced. So I was extremely happy both times. The second time, the driver hit a lot of rain. So, he was a bit delayed getting the car to me. He told me a certain time. It ended up being three or four hours later. But he was fine the whole way. Anytime I texted or called, he answered and was very helpful. When I buy another car out of state, I will use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Christopher. Thank you for being a loyal customer of Montway. We appreciate your business and value your overall feedback. We apologize for the delay due to the weather and appreciate your understanding.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2022

    Montway was good at picking up the phone and answering questions. Every time I called the driver, he picked up and told me where he was and when I was expected to come. I had to meet him 10 minutes away because the street that I lived on was a little bit too narrow for him to bring his truck.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Sadiq, for submitting a review on Montway. We appreciate your positive feedback on Montway and the carrier.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 3, 2022

    Their price was good. It was about $250 better than what I was getting. They picked my car up on the 14th and told me it will be there by the next Friday, which was about the 20th. Two days shy of the due date, the guy called me to apologize that there was a snag along the way. I got a call and they were near the street where I live. Their vehicle could not come because it is wider than the road. The driver told me where to meet him and my vehicle was there. I identified it and signed all the papers. The way it went, it came that way. I was happy with their service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Uche. Thank you for the review of your experience with Montway. We appreciate your business and understanding.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 3, 2022

    The process was simple. And the quality of service was good. The registration was super easy. But there was a dead spot in between. And the next thing I knew, the driver called me, "Hey, I'm gonna be there in 24 hours." That was a problem. But we rectified it. I had someone in place. I would definitely have other people use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. We apologize for any inconvenience. Our team is happy to hear you were able to have someone to accept your delivery. Thank you for using Montway and recommending us to others.

    Verified purchase
    Staff

    Reviewed Jan. 3, 2022

    Montway came and got the car delivered when they said they would. I had never done this before, so I was very leery on this. But I was very impressed with my experience. I'm in California and I shipped it all the way to North Carolina. It was very far, and it was a big deal. The driver contacted me when he was on his way then he contacted me again, “Hey, I'm right down the street.” Then he contacted the recipient. I'm thrilled.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Wendy, for trusting us to assist in your auto transport. We appreciate your business and are pleased to hear you were impressed with your experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 3, 2022

    Customer service was great. My car is a Corvette and it's a convertible. I asked the driver if I could get it out in the bottom and he convinced me that it was better to be on the end at the top. He slanted it down a little bit with the other car in front of it, so that was great. The driver also seemed to be very confident and he really knew what he was doing. He called several times during the transport and he got to the destination before we did but my son was down there to show him where to park the car. So the service was good and I couldn’t ask for any better.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for trusting the carrier and his expertise to load and transport your vehicle. We appreciate you for the positive review and for using Montway.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 3, 2022

    Montway gave me a number to call. And even when the pickup day came along, I got the number of the actual guy who would pick up the car. That was nice. Very quick responses. The setup time was a little off so I asked for a later time. But the guy called me, said that he was ready to pick it up then. Luckily, I was in the area. So I said, “Okay, no problem.” I went ahead and did that. But if I had been somewhere else at the time he called me, it would have caused an issue. The car got to its destination in two days. And the person who picked it up sent close up shots of the car that everything was okay. And now, I'm with the car again and it's totally fine. It was very fair-priced.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Christine. We are sorry to hear the carrier came earlier than expected. Our team is glad you were nearby and your car was delivered within two days. We appreciate your business and value your feedback.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2022

    I was told that the transportation will take almost a week, but it only took three days. So, it was very good. The pickup went well. Although, not that well, because I live in U-District, so it's a very compact place. And I was told to go to Northgate to park my car so that they could put it onto the truck, because the truck is very big and they cannot go to the U-District. But the problem was that truck was not supposed to be there. So, the driver had to go out of the parking lot and find somewhere else. That part is a bit out of expectation. But finally, he found a place right in the middle of the road where you can turn. It's not a normal driveway, but it's just in between the driveway where the cars can go there and turn. He ended up parking there, and I just followed him. Other than that, it was great.

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    Response from Montway Auto Transport

    Thank you, Xiaoli, for your feedback. We are sorry to hear you had to drive to another location for your delivery. We thank you for using Montway to assist in your auto transport.

    Verified purchase
    StaffTimeliness

    Reviewed Jan. 2, 2022

    The guy was very professional. When he came to our house, he was right on time. It was an easy process. The car was delivered to my son in Austin and he thought they did a great job. They picked it up that morning and delivered it that same day.

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    Response from Montway Auto Transport

    Hi Mary. Thank you for the positive feedback on the carrier. We are pleased to hear the car was delivered the same day and that you and your son were satisfied with the service. Our team would like to thank you for using Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 2, 2022

    I transported a $300,000 car through Montway and it was perfect when it arrived. They returned my phone call and I didn't have to chase. Plus, my brother met the driver and said he was very professional.

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    Response from Montway Auto Transport

    Thank you, Gary, for trusting us to assist in transporting your vehicle. We appreciate the positive feedback on Montway and the carrier.

    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed Jan. 2, 2022

    I liked Montway's price. They came back with an extra $300 charge that was questionable. At that point, we needed to get it done. So, we just went ahead and did it. They said the driver that they found had to come from Chicago. But when he came, he came from Ohio. But I love him so much. My son was given a time when the car would be delivered. Something happened. And it was delivered a day later. At that point, my son being in the military was back out in the field, couldn't meet the driver because he couldn't leave. But the driver was great with then working with my son. So, we were all happy all around. Hopefully, the driver got that $300 because he was wonderful.

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    Response from Montway Auto Transport

    Hi Susan. We apologize that your experience wasn't as smooth as we would have liked. We thank you for using Montway and appreciate the positive feedback on the carrier.

    Verified purchase
    PriceStaff

    Reviewed Jan. 2, 2022

    I was very impressed with the service of the young fella that delivered the car. He was efficient, kept me posted all the way and delivered the car on time with absolutely no problem. Overall, the quality of service was excellent. The cost was a little high, but you have to do it. I would rather pay a little more money and have excellent service.

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    Response from Montway Auto Transport

    Hi Nancy. Thank you for your feedback on the carrier. We are pleased to hear about the excellent service they provided. Our team appreciates your business and thank you for choosing Montway.

    Verified purchase
    Staff

    Reviewed Jan. 1, 2022

    The transport was from Muskego, Wisconsin until Mesa, Arizona. It took four days. I talked to the driver on the first day and the last day, and it was neat. He pulled up and unloaded the car.

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    Response from Montway Auto Transport

    Thank you, Bryon, for choosing Montway to assist in your auto transport. We value your business and feedback.

    Verified purchase
    TechPriceStaff

    Reviewed Jan. 1, 2022

    I was very satisfied with the rep. The vehicle was in excellent condition when it got there. Montway's cost was higher than the other company that we started with, but we were also up against the timeframe. The cost would have been higher with anybody as we got down to the brass tacks. Montway was very easy to work with and everything went as planned. They contracted with a company that's based up here in Washington. So, that worked out very well, 'cause they were able to store the car because we weren't going to be up at our destination for a few days.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Doug. Thank you for the review of your experience with Montway. We appreciate you for choosing Montway.

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Jan. 1, 2022

    Montway is a broker and they take a commission for putting a transport up on a big board and the driver will grab it. If it's not gonna work out for that driver, he'll cancel it and another guy will drive it. It would be a good idea to let first time people know that the window of time can sometimes be wildly inaccurate due to the possibility of the cancellations and the re-ups that could occur. If patience is not a virtue that the client has, then he or she would be dissatisfied with any automotive shipping company, especially one that's bringing a vehicle 1,600 miles away. Outside of that, it is what it is. If you want the car bad enough, you'll wait.

    Montway was perfect in terms of what the company said they were gonna do and they had the price that they said they were going to do it. It was exactly what I wanted. I initially set it all up myself online, but I spoke with four different representatives as well and they were all fine. I also had a bit of correspondence with the very first driver who cancelled, which was fine. It was what was expected. It took four different truckers before somebody finally picked it up.

    The person that picked the vehicle up and brought it to me kept me informed about what was going on, and I had his personal number. I was able to text him and talk to him and there were no issues. I would recommend Montway and I would definitely use them again. As a matter of fact, I wouldn't use anybody but them simply because the experience was so easy. I left them a Google review as well as on their website too.

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    Response from Montway Auto Transport

    Hi Johnathon. Thank you for sharing your feedback on your experience with Montway. We appreciate your recommendation and additional review on Google.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 1, 2022

    This is the second or third time we have used Montway. We live in Massachusetts and have a home in Florida. So we needed to get the car down there. The driver was easy to get ahold of, always answered the phone when I called. I broke down a few times and he was very good about communicating. Things have gone up in past couple of years. But it was worth the cost.

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    Response from Montway Auto Transport

    Thank you, Deborah, for being a loyal customer of Montway. We appreciate your business and value your feedback.

    Verified purchase

    Reviewed Jan. 1, 2022

    Montway was straightforward. I had a date and everything set up. They are flexible because I had to postpone my pickup a couple of times. I arranged with them just because I was using a rental car. They were able to drop off the car closer to the airport for me. I didn't have to figure out multiple transport, things like picking up the car. So, they were very easy to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cindy. We are happy to hear you had a great experience with Montway. Thank you for the positive feedback and for choosing Montway.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 31, 2021

    The rep was really helpful and very flexible. I could not get to a bank to get cash and so he allowed me to pay via Zelle. That was really convenient for me because I know it's not the standard for Montway. He communicated with me along the way. The car also arrived a bit early. The driver and the representative managed to communicate with me to figure out where would be the best place to leave the keys and hide them so that I could get my car safely. It all worked out. The condition of m vehicle was perfect. Based on how complicated this move was, Montway did a really good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rhea. Thank you for the positive feedback on the representative and carrier. We appreciate your business and value your feedback.

    Verified purchase
    A. increased rating by 2 stars.
    Customer ServiceTimeliness
    After a positive interaction with Montway Auto Transport, A. increased their star rating on Feb. 5, 2022.

    Updated review: Feb. 5, 2022

    I initially wrote a review about the issues I had been having receiving paperwork for a vehicle I had purchased and delivered from thousands of miles away. After my review, (10/10 Montway, 2/10 carrier service) I was contacted by Consumer Affairs and upon them reviewing my order and listening to my concern they immediately took the reigns to resolve my problem. They were in constant contact with me via phone call, very personable and professional. Together we were able to find out what had happened and get the information sent to me. I understood that Montway 'subcontracts' to smaller carriers and this had 100% been a carrier issue and not Montway. Within a week I had the paperwork to me and title transferred. I will certainly use them again.

    Original Review: Dec. 31, 2021

    The car was just as the pictures were when I purchased it. And everything was good. I was told the transport would be four days, but it only took two. Which is great, but it was over Thanksgiving that made it an issue. I had asked Montway not to do it over Thanksgiving. The carrier just said that was what would happen. He said, "I'm here." I was in a different state at the time and he asked me what I wanted to do. I said, "Well, you're gonna have to just leave the car." He told me where the keys were and that was it. He didn't speak English very well and the accent was very hard to figure out. So, we ended up just texting. And even then there was a lot of misinformation and miscommunication with the title.

    The people who transported the vehicle did not leave me any of my paperwork, for the title to the car and the purchase information, everything that Copart had told me that standard procedure is to give to whatever transporter comes to pick up the car. I have tried to contact Montway. I contacted them the first time with no response. The second time, I was assured that they would get in touch with the carrier that I didn't hear it back. The third time, they said the carrier told them they mailed me my information. It has been three weeks since then and I haven't received it. I tried to contact Montway a fourth time a week ago but I haven't heard back. So, I have a vehicle that I have no title. It's just a car sitting on my property. But Montway is certainly an option and don't let my experience deter you from a simpler transport. Mine was very complicated to begin with.

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    Response from Montway Auto Transport

    Allena, thank you for sharing your feedback. We're sorry to hear there was some miscommunication with your shipment. We'd like to learn more about your situation and help in any way we can. Please contact us at feedback@montway.com with your shipment information as soon as possible.

    Verified purchase
    StaffRates

    Reviewed Dec. 31, 2021

    Everything went well in regards to the pickup and the delivery. The only negative thing to come out of it was the driver didn't know how to drive stick or he knew, but it was very obvious he had not driven stick in a very long time. That was interesting to watch. Other than that, the expeditiousness of the delivery was impressive. I was expecting it to take upwards of a week because it was half the country away, Connecticut to Missouri, but it took less than two days for it to get there.

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    Response from Montway Auto Transport

    Hi William. Thank you for your feedback. We are sorry to hear about the carrier, as it relates to driving your car. Our team is pleased to hear, your vehicle was delivered to you in less than two days. We appreciate your business and hope to assist you again in the future.

    Verified purchase
    TechStaff

    Reviewed Dec. 31, 2021

    There were a couple of times where some wires got crossed as far as dates. I went into this thinking that I could give a date range and we would be good to go with that. What ended up happening was I had to get the car a few days earlier than I anticipated. So I had to hustle on my end here getting the garage ready. That was a bit of a pain. Other than that, it was okay.

    The driver was awesome from the get go. This was my father-in-law's car. He passed away in 2021. This was going to be a present for my wife so she didn't know anything about it. So I had my brother in law at the other end 500 miles away in South Carolina meet the driver and make sure everything was kosher there, because I've never done this before. And my brother-in-law is very particular. So when he came back in and told me, “Hey, you don't have anything to worry about. This guy is legit. You're gonna be fine,” I believed him. And when the young man got here with the transport, you could tell he was very meticulous. Safety was number one. He did an outstanding job. Other than the dirt that was on the car when it arrived, it was perfectly fine. He did a great job strapping it down. He did a great job protecting the finish. If I have another vehicle to ship, I would definitely contact Montway first.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Frank. We apologize for your experience relating to the date range/ early arrival. We appreciate your review of the carrier and are pleased to hear he did an outstanding job. Our team looks forward to assisting you in the future. Thank you for your feedback and for choosing Montway!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2021

    Montway was supposed to pick the motorcycle up. But the timeframe that the driver had to pick it up, I was leaving the state. So, I had to go down and drop it off myself. The driver called, gave me a heads-up and said that it would be coming. And it came as soon as they said. It went smooth. Use Montway.

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    Response from Montway Auto Transport

    Thank you for the recommendation on Montway. We are pleased to hear you had a great experience with the carrier and thank you for choosing Montway.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 30, 2021

    Montway made it easy. Taking the information over the phone and getting it all set up, and getting the date set up and letting me know when the driver would show up. Communication was easy. Through every step, every time there was a change in anything, I was sent an email. The driver stayed in touch and let us know what was going on. The driver was good about contacting me, as well as Montway themselves, to let me know what was happening. They did a good job. I was charged what I was quoted.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Daniel, for the positive feedback. We are happy to hear our team and carrier did a great job in communicating, scheduling, and transporting.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 30, 2021

    I had a very good experience with their reps. They were very thorough. The quote and the final price were one and the same. The driver was a nice guy. I got a fair price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Norm. We are happy to hear about your experience with our representatives and carrier. Thank you for choosing Montway to assist in your auto transport.

    Verified purchase
    Staff

    Reviewed Dec. 30, 2021

    The guy was very friendly. He delivered the car like he said, stayed in touch with me and everything was fine. Montway was great. There was no damage on my vehicle, which I can't say that for the last company I used. I have another car in Arizona and possibly one in Texas that I'll be picking up in the future, and I'll definitely use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Maurice. We look forward to working with you in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2021

    We were pleased with Montway throughout. The agents that we talked to were courteous and informative, and the transport people were great. The dispatcher contacted us and told us a guy would be coming. He called a little earlier and couldn't have been more polite or professional. The transport was from outside of Washington, DC to Central Ohio and that took a day and a half.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Phillip, for choosing Montway. We are pleased to hear about your experience with Montway and the carrier. Our team appreciates your feedback and values your business.

    Verified purchase
    Contract & TermsStaff

    Reviewed Dec. 30, 2021

    Montway was a bit higher than the other transporters that I looked at. But Montway was the only one that I spoke to. We were relocating for a few months, and we needed to bring our car with us. It was much better than I had anticipated. I have never done this before. And I was very pleased with all the arrangements and with the driver. He was excellent. A very nice, young man, gave us assurances about the arrival of the car. He did beyond our expectations. We're very pleased with the way it was handled. We will probably use Montway's services on the return trip.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Howard. We are pleased to hear you selected Montway to assist with your auto transport. Thank you for the positive feedback on the carrier, and we look forward to working with you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 29, 2021

    I had to find a mover fast, and Montway was the most reasonable and able to get the vehicle transported in the least amount of time. The entire experience was very good. They were efficient and stuck to the estimate. They were very clear on when they would pick it up and when they would call. I had myself as a contact and realizing I may not be in cell service, I changed it to my sister, and they were very good about that. I love the driver. He was very professional. When he pulled up, he handled my vehicle with kid-glove care and nothing was rushed. Everything was very methodical. I also live way out in the country and I know that he had to manage that truck on some hairpin turn type things. He had to maneuver the vehicle on a one-lane road on a dead-end street. He did it well and made it clean to the house. I was impressed.

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    Response from Montway Auto Transport

    Thank you for the review, Andrea. It's important to us that we work with the very best carriers in the industry. We're happy to see that reflected here. We'll be sure to let them know they did an excellent job. Thanks again for your kind words and we look forward to assisting you in your next move.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2021

    Everybody I dealt with was wonderful. I have no complaints about the service or the people that I worked with. The only thing that I wish had been different would be some sort of virtual tracking. I had to call the driver directly versus just being able to go online. Other than that, the condition of the car was much better than we thought it would be being in an open carry. It looked great when it arrived.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Pam, for your review. We appreciate your business and value your feedback. We will alert our team of your virtual tracking suggestion.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 29, 2021

    Montway is a good company to go with. Everything was smooth like it was supposed to be. The driver showed up in Tampa before the expected date and I was so happy. It was really fast.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Luis. Thank you for your feedback on your smooth experience. We appreciate you for choosing Montway to assist in your auto transport.

    Verified purchase
    PriceStaff

    Reviewed Dec. 29, 2021

    My vehicle got to the delivery place earlier than expected and I wasn't money ready. I was told it’d be there Friday and they came Wednesday. But it all worked out. Montway was awesome. The driver was great. My car showed up and there wasn't anything wrong with it or miles put on it. I was pleased. I referred Montway to a couple of my friends. It's definitely not extremely pricey. Montway was the cheapest quote that I had got out of all the quotes I was looking for and that was another reason I went with them.

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    Response from Montway Auto Transport

    Thank you Ines for using Montway and recommending us to your friends. We appreciate your business and value your feedback.

    Verified purchase
    Customer Service

    Reviewed Dec. 29, 2021

    Montway got back to me quicker and they were more upfront. They told me how everything would work out too. Because we were leaving Florida on a Friday, and we weren't getting to Texas on a Monday, the biggest thing was making sure that the vehicle wouldn't be there before we got there. And they aligned everything to work out perfectly fine for us. They brought the car to us, and inspected it here in our house.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Edgar, for the positive feedback. We are happy to hear our team aligned everything to work out perfectly for you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 28, 2021

    I called Montway and the guy that answered was pretty nice. I felt confident with him and everything turned out wonderful. The quality of the transportation was fantastic. Montway has a wonderful driver and that made the whole thing wonderful. If I have to use him, I will use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Claudia. Thank you for choosing Montway. We appreciate the positive review of your experience and carrier.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 28, 2021

    I did a purchase of a vehicle on Autotraders and there was an ad for Montway on there. I checked them and a couple of others that I knew about. Montway had the lower numbers and they had good reviews so I just went with them. I had several emails and they answered right away. The vehicle was picked up within two days of me scheduling it, which surprised me. The driver contacted me and let me know when he'd be here. He was here on time. That was excellent for me for a first-timer.

    The car was coming from a little bit southeast of Los Angeles and I'm in northeast Indiana. The driver had my number and he communicated with me. The car was picked up on a Friday evening and the driver called on Saturday to tell me, "Expect it to be there on Tuesday morning." He called again Monday and verified it. He dropped off the car at 5:00 AM on a Tuesday. I figured the transport would take a couple of weeks but it was very fast.

    When considering going through this kind of transport process for the first time, there should be communication. Montway was very responsive even during the process of getting an estimate. Being a first-timer, I was a little nervous as I didn't know where this truck was gonna end up. Montway's communication was great and it gave me peace of mind.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Michael. Not everyone ships a car every day. So we are here every step of the way to help. We look forward to the next move.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2021

    I flew to New York and my mom gave me her car. I had to have it transported. My little sister looked up transport agencies and she gave me the name of Montway Motors and told me the name of a guy to call in Chicago. I called him and his answering machine said that he would get back to me in five minutes or less. I waited about four hours and he never called. I went online and found a local Montway number and called it. I talked to a really nice guy and told him the deal that I was flying out on Wednesday. If they could pick the car up at my mom's house before Wednesday, it would be there. But if it was after Wednesday, I had to move it to my brother's house.

    In the end, Montway picked up the car on a Saturday morning at my brother's house. The driver called my brother about 30 minutes before they got to his house and said that they would be there within 40 minutes or so. The driver said they were right there, backed their trailer in, loaded the car up, and my brother gave him the keys. The transport was 1,370 something miles. They were supposed to call me on Monday before they delivered the car but that didn't matter. My wife and I happened to be looking out the front when the truck came driving up. The driver parked his big truck on the road adjacent to us because our road is a very small road. He just unloaded the car and drove it right down. The car was terrific and there was nothing wrong with it. Montway did exactly what they said they were gonna do. I was very pleased with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Gary. We are happy to hear our team was able to help move your car safe and sound. We wish you the best and look forward to future moves.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 28, 2021

    It was a great experience for both my of cars. The communication with the driver was good and the process was great. Montway is very flexible. Everything's good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello, Lujie, thank you for sharing your experience. We're happy to help any time and we look forward to assisting you in your next move.

    Verified purchase
    CoveragePricePunctuality & SpeedStaffValue

    Reviewed Dec. 28, 2021

    I had a fantastic experience with the reps. It was so seamless. The movers came up to where I lived and worked around my schedule which was fantastic. They were very communicative. Their truck had issues and I got a text telling that they were fixing it and then telling me that they're back on the road. They were still early delivering the car.

    Montway was a little more expensive than other places but not much. It was well worth the money. People were like, “Why would you ever spend money to ship your car? Why wouldn't you just drive?” And I explained how much I make an hour, the danger it is driving, especially because I'm a terrible driver, how much it would cost staying overnight in hotels, and then gas, and then weather. Using the service is saving me money, stress and it could be saving me my life. It truly was. That was the easiest part of my move.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Stacia. Thank you for sharing your fantastic experience with Montway. We are so glad to hear that using Montway was the easiest part of your move.

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Dec. 27, 2021

    The rep at Montway was helpful and the driver was excellent. He was very friendly, showed up, communicated the whole time and was exactly where he said he would be. He updated us if there was a change and gave us plenty of notice. From what I experienced with Montway, you get the price that you are quoted and a professional driver. You know what is going on and get your car on time and in good shape.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jennifer. Thank you for the positive feedback on Montway. We are pleased to hear the driver was friendly and communicated throughout the process.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 27, 2021

    I got a 2021 TLX Acura in Florida and I needed to transport it to New York. I checked out seven companies and one of them stole my money. That was why I was pretty skeptical with Montway. The first time I called, I probed them a lot so they probably were a little irritated. But when I hung up with them the second time, it was legit. That was how I knew it was okay to go with them. The quote was pretty decent, especially since they were official.

    I did an open transport. They couldn't give me a definitive date of when the car would come but it actually came the day before. The driver and I decided to meet somewhere being that the area where I live was too narrow for the trailer. When the car was dropped, there were no scratches and I didn't even see a mileage go up. The quote I was given also stayed the same. The process with Montway was really simple and I was satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Krystal. As the leading auto transport management company in the industry, we understand your hesitation. There are unfortunately quite a few bad apples out there. So it can be difficult to know who to trust. We work very hard to push our industry to a more professional level and provide simple and great service. We are happy to help any time and look forward to the next move.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 27, 2021

    The final cost went down 100 once the final quote came in. Communicating with the driver was great. It was good communication ahead of time before they picked the vehicle up. The driver called and said the delivery was gonna be between 3:00 and 5:00 on a specific day. He also said, "Okay, we're 30 minutes out". I was extremely happy. I'll use Montway again anytime and recommend them too. I wouldn't go anywhere else. I can’t imagine any better service from beginning to end.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for being a loyal customer to Montway and recommending us to others. We appreciate your feedback and value your business.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 27, 2021

    Montway did a good job and I was highly impressed. The transport took two days. When the driver picked up the car, I talked to him. He's very knowledgeable and polite. The timing was good and I didn't have to wait a long time. Montway gave me a fair number and I paid exactly what they said. I was happy with everything.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Dan, for choosing Montway to assist in your auto transport. We thank you for your feedback and are pleased to hear everything went smoothly with the carrier.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 27, 2021

    Customer service was very good and the quote provided was very competitive. It was the amount of money I paid. The delivery of my vehicle was very quick. The driver was professional, cordial and he did a good job. I would use them again and recommend them to anybody.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Andrew. We're happy to hear our team could deliver great service. We look forward to assisting you in your next move.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 26, 2021

    They picked the car up at the time they said they were going to and they delivered it to the location. Also, the price didn't change and the driver communicated with me at the beginning and with my daughter at the pick-up. I was happy with the experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to hear you had a great experience, Thomas. Communication and support are essential to professional service and we're happy to hear that reflected here. We look forward to assisting you in your next move.

    Verified purchase
    Staff

    Reviewed Dec. 26, 2021

    I would recommend Montway. It was good, and the driver communicated with us, letting us know prior to pick-up and prior to delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    Staff

    Reviewed Dec. 26, 2021

    I was buying was a car that was in South Dakota coming to North Carolina. It was a Plymouth Prowler so I went on the Prowler club. A couple of guys had used Montway in the past and said things went well. The whole process went very smoothly. Montway did everything they said they were going to do. They were on time and the driver that delivered the car was very personable. Overall, it was a very good experience.

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    Response from Montway Auto Transport

    Hi Ron. We are pleased to hear you were referred to us and are happy to know your process was just as smooth. Thank you for the positive feedback on your experience.

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    PriceCommunication

    Reviewed Dec. 26, 2021

    Montway's team was very communicative and they kept me in the loop at every step of the process. The pickup and delivery went smoothly. The cost was very affordable and cost-competitive. I would use Montway again in a heartbeat.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2021

    Montway responded quickly and everything was done right on time. It was kind of funny because I thought to myself, a lot of the reviews on all these different places were where something had happened. If you're shipping a car across the country, anything could happen. A delay of a day or two should almost be expected. But on my end, everything happened right on time though I overpaid.

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    Response from Montway Auto Transport

    Thank you for the review, Robert. Shipping a car is not an everyday occurrence for more. Unfortunately, we get compared to other logistics fields a lot. But it is not accounted for the size of the shipment or additional regulations and procedures that an auto transport driver must do. We are happy to hear you had a great experience and look forward to future moves.

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    Customer ServicePriceStaffRates

    Reviewed Dec. 25, 2021

    We had a very pleasurable experience with Montway. We had to change our pickup times a couple of times and had to change the carrier. The driver they used was good. We thought it would be something that would take time but we moved in Saturday night and we got our car Sunday morning. Also, I got a market price because the quote was about the same amount of money that you should expect. I was not cheated.

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    Response from Montway Auto Transport

    Thank you for the review. Auto logistics is a complex process but we do our best to provide fair pricing and great service. Happy to help any time.

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    Customer ServicePriceStaff

    Reviewed Dec. 25, 2021

    I've used Montway two or three times now and it's been real good. I used to use another company but Montway seems to be easier to do. Everything's online and if you need to, you’ve got a number you can call. They've been very helpful. They'll give you a quote right away and so far, they've done everything they said they're going to do.

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    Response from Montway Auto Transport

    Thank you for the review, Bob. Communication is everything in our industry. So we offer a variety of options and remain with you every step of the way 365 days a year. We look forward to future moves.

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    Customer ServicePriceStaffRates

    Reviewed Dec. 25, 2021

    Pickup and delivery went very smoothly, and Montway was very accommodating. We had to make some modifications halfway, and they worked with us perfectly. I was expecting a little more resistance on that part, but nothing. Everything went well. The party on the receiving end also had good things to say about them because they had to make the changes at that end before the drop off and they were equally pleased.

    If Montway could have charged a little more for the same service, because of the quality of the service, they deserve what they get and more. They were very reasonably priced based on the service that they give. Maybe I was fortunate with the particular driver that I got and the person on the phone, but I don't think so because based on what I have read, this seems to be the norm with them.

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    Response from Montway Auto Transport

    Thank you for the excellent review, Miguel! We work hard to work with the most professional motor carriers in the industry. I am happy to see that reflected here. Looking forward to future moves!

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 25, 2021

    Montway's reps were really good at explaining what would happen and they stayed right to the penny with the quote they gave me. The driver at that end was a little late because they made other stops but it's fine, although there was some damage to the car. When the car was picked up, it was put on one of those car transports but when my son picked it up, it was being towed by a single truck, so on top of a carrier. The steering column was off-centered by six inches and we had to get it readjusted. There was a little bit of damage to one of the tires also. But all in all, I was very happy and I would use Montway again. They were nice people and they did exactly what they said they would do.

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    Response from Montway Auto Transport

    Thank you for the review, Damian. It's important to us that we deliver the best service possible. Part of that is working with professional motor carriers. If we can help again in the future please let us know. Have a great day!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 25, 2021

    I liked the attentiveness that Montway showed. They got back to me, provided the full information, and were just easy to work with. The pricing was similar too. I wasn't there when the car was picked up but the driver took pictures all the way around to make sure that it arrived in the same condition. The driver was very good. If there was a change in the pickup, he was open to it and picked the car up right on time. The pickup went very smoothly. He also let me know when they were an hour or two hours for the drop-off.

    The transport was from Northern Minnesota all the way down to Miami, Florida and the car arrived in the same condition. It was a long transport and I was amazed that it took four days. Coming into Miami, there was some traffic but the driver was able to pull right up in front and he got the car down. Everything was in good shape. I was very happy. I would highly suggest Montway. They did exactly what they said they were gonna do. Everything was on time. This is Northern Minnesota. I wanted to schedule the transport in November because it's just snow and ice, and Montway was willing to work through that.

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    Response from Montway Auto Transport

    Thank you, Marlyn, for your review of Montway. We are pleased to hear we provided great communication and were easy to work with. Our team appreciates the positive feedback on the carrier and is happy to know they met your expectations.

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    Reviewed Dec. 24, 2021

    I arranged a transport for my daughter with Montway. Everything was really good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rayna. We appreciate your review and business. Thank you for choosing Montway.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2021

    The driver came and picked the car up, and he was helpful. He dropped it off, and he was fine. Montway is very easy work with and there is good communication.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ben. Thank you for using Montway and providing positive feedback on your interaction with the carrier. It is always great to hear that Montway is easy to work with!

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    Customer ServicePriceStaffRates

    Reviewed Dec. 24, 2021

    Whenever I buy cars, Montway is pretty much exclusively who I use. They've been the best I've ever used - fastest, for sure, and the best prices. I used this other company for one of my Range Rovers and it was sitting in New Jersey for two or three weeks. They couldn't find a driver. Then, I found Montway and they had the car picked up the day I called. They were way faster and more responsive.

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    Response from Montway Auto Transport

    We appreciate you taking the time to share your feedback, Christian. It's important to us that we deliver the best service and work with the most professional teams. With our sophisticated vetting process, we've generated the largest network of carriers in the country. We work to move fast for every shipment and look forward to assisting you in your next move.

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    Reviewed Dec. 24, 2021

    This is the only time I've ever had to transport a vehicle, and I expected it to be a lot more complicated than it was, but it was straightforward once I did the application online. There were a couple of delays because of some mechanical issues, but the transporter was good at conveying that they were running behind and when they were going to get there. Also, the car was in perfect condition when it arrived. I was very happy with service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Marie, for sharing your experience with Montway. Our team is pleased to hear how well the carrier communicated with you throughout your auto transport.

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    PriceStaff

    Reviewed Dec. 24, 2021

    I’ve used Montway now for a couple of years because I happen to like them. When we were coming from Boston to Florida, we used them again and they were wonderful. I always dealt with Giovanni and he was very accommodating. The quote we had was higher than we thought it was gonna be but we paid it anyway. The transport took three or four days and the car was in good condition when it arrived. We’re in a community in Florida where the trucks aren’t allowed to come in so we had to go to the driver outside of the community. We had to find a location for the truck to meet us.

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    Response from Montway Auto Transport

    Thank you, Carol, for being a loyal customer. We appreciate your understanding of meeting the carrier. Our team looks forward to working with you all in the future.

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    Customer ServicePriceStaff

    Reviewed Dec. 23, 2021

    My whole experience was really good. They were helpful. I had lots of questions and they all got answered. Communication with the driver was great. They got my car where it needed to be and brought down the final cost too. I’ll probably use them when I have to come back.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Andrea. Not everyone ships a car every day and we encourage everyone to ask all questions they may have. This helps us make sure we tailor the service to your needs. We look forward to assisting you in your next move.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 22, 2021

    Montway's reps were very good. They took all the information down, and they were very customer service-oriented and polite. They transported my vehicle from South Carolina to Virginia and it was between 600 and 700 miles. The courier drivers showed up on time and they took very good care of my automobile. They took pictures of it before they loaded it up so that if there was any damage, they would see what it looked like before and after. So, they were very conscientious. They picked it up on a Friday and I told them I wouldn't be in Virginia until Monday. They said that was fine and that they'd deliver it on Monday afternoon. So, they worked with my schedule. All in all, it was a very easy experience.

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    Response from Montway Auto Transport

    Thanks for the awesome review, Carol. It's important to us that we deliver the best service possible. Utilizing our best-in-class support and sophisticated vetting processes, we work to deliver the best for every shipment. We'll be sure to let the teams know they did great. We look forward to assisting you in your next move.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2021

    Setting everything up was confusing. There were too many representatives and there were different calls. I don't think they have their act together. Other than that, the driver was great and he was very communicative. Also, he took pictures of things before and after and sent them to me. It was very professional.

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    Response from Montway Auto Transport

    Hello Lawrence, I'm sorry to hear about the inconvenience. Auto logistics is a complex process and thus we typically have teams assigned to shipments. This allows us to more quickly service shipments and ensure everything goes smooth. I'd love to learn more about your experience. Please feel free free to send me an email to feedback@montway.com with your shipment info.

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    Punctuality & SpeedStaff

    Reviewed Dec. 21, 2021

    I like working with Montway. They are an excellent carrier if you have a flexible time frame, 'cause they are a broker and they're hiring different truckers. ​I've used them multiple times. 9 out of 10 times, it's been spot-on. One time, there was a truck issue, a mechanical breakdown. The car came about a week late. Didn't matter. We weren't on a tight deadline, so it was okay.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Robert. It's important to us that we deliver the best service we can. Utilizing sophisticated vetting processes, we work hard to work with the most professional carriers in the industry. We're happy we could continue to provide great service for you and look forward to your next move.

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    Price

    Reviewed Dec. 21, 2021

    The process was all done online. The pick-up was fine and done by a nice gentleman. The delivery was fine too. The cost was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help any time!

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    Punctuality & Speed

    Reviewed Dec. 20, 2021

    The transport coordinator was good, quick and efficient. The coordination was fine. We sent texts. It was a seamless process.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could deliver seamless service for your needs. We look forward to helping again in the future.

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    Customer ServiceTechPriceStaffRates

    Reviewed Dec. 20, 2021

    Working with Montway was a seamless experience. I got exactly what I was promised. Communication was pretty good. I got proper notification. The driver who was supposed to pick up my car showed up on the time promised and then the delivery was also pretty smooth. I had to change the delivery address and that was very smoothly handled. I like that Montway called me back because I talked to the actual vendors that my delivery address is going to change. My vehicle came before I expected, and one day before I expected. So I had to get it delivered to a friend's place. Montway then called me and said, "Hey, have you raised this request or the vendor is just doing something illegitimate?" That was very comforting. Montway's price is higher than what I was getting from competitors but given the service, it was the right choice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Anindya. We work hard to provide professional service and utilize sophisticated vetting processes to make it a reality. Our team is here to help every step of the way and we're happy to hear we could deliver for your shipment. If we can help again in the future let us know!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2021

    We liked what we heard when we talked to them. The driver called and told us where he'd pick the car up because we were in a very rural area in the mountains. We met him there and he was there on time. He took photos, talked to us, loaded the vehicle and he was on his way. It worked out perfectly. He was here in three days. It was unbelievably fast. The communication was perfect. The same guy picked it up and dropped it off. I was very pleased with Montway. They were a great company to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Bill! We're so happy to hear that the carrier did a great job with your move. We're sure they will be delighted to see your feedback. We look forward to assisting you again in future moves.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 19, 2021

    Montway was fantastic. My mom shipped a truck out to us from Napa, California to Andover, Massachusetts. It traveled about 3,500 miles. They were very thorough on the front end and very accommodating because they picked up the truck at the shop where it had just gotten maintained instead of her having to drive it out of her garage. That was very convenient because she's getting a little bit older and it's too big for her to drive. They were able to pick up a mile and a half from her house, which was very nice. They were definitely on time for Andover to deliver to Andover.

    The local delivery was excellent. Montway was definitely very accommodating to my mom. This is the first time that she shipped a vehicle. She was able to take a picture of the shipper with the truck and he was very attentive to any of her concerns. I appreciate that. Also, when I booked the appointment and spoke with two of the different schedulers on the phone, they were very professional, efficient and had a very nice phone disposition that was effective on the phone and helpful. I also found their pricing to be very competitive. I was very happy with their service and with their communication. They were very easy to get ahold of and easy to communicate with. That was a huge plus.

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    Response from Montway Auto Transport

    Thank you for the amazing review, Ann! Auto transport is a complicated and robust service. We use our best-in-class customer service and sophisticated vetting processes to make it as easy as can be. We're happy to see that reflected here. And we look forward to assisting you in your next move.

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    Customer ServicePriceStaffBillingRates

    Reviewed Dec. 18, 2021

    The way that Montway explained their process was that they had drivers that were at their disposal. It wouldn't be like a bidding system. It was a sure thing. They gave me a set window that the vehicle would be picked up and delivered. The price would stay the same. They had two options. I could pay the total price upfront on my credit card. It was $90 more. I could pay half on the credit card and then half in guaranteed funds at delivery. I just chose to put it on my credit card 'cause that was easier for me. My experience with them went absolutely 100% perfectly, as smoothly as I could have hoped for. The rep was great. She was the person that I spoke to, initially. I also had her direct line to call back when I booked.

    The driver called me earlier in the day to say that he was gonna be picking up and that day that they picked up, we had my stepbrother's wedding. I was like, "You have to pick it up by 3:00 p.m. Otherwise, we won't be there." He worked within those confines fine. He called when he was half an hour out from when he was gonna arrive. Then he called me once he arrived so that we could meet outside. Did the inspection, took it off. He also called us a day before he was gonna be dropping it off and to say which date that he would be dropping it. He let me know what time frame to look out for. I spoke to him the day of because those big car carriers are so large that we had to meet at a nearby location so that he could set up his truck, which was fine.

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    Response from Montway Auto Transport

    Thank you for the detailed review, Chelsea. Utilizing best-in-class customer support and sophisticated vetting processes, we work hard to deliver great service at all times. We'll be sure to let the carrier know they did an excellent job. Thanks for choosing Montway and we look forward to assisting you in future moves.

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    Staff

    Reviewed Dec. 18, 2021

    The driver picked the car up one afternoon and it took a day and a half. The whole process was done extremely well.

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    Response from Montway Auto Transport

    Happy to deliver seamless service for your auto transport needs, Burnice. We look forward to assisting you in your next move.

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    Customer ServicePriceStaff

    Reviewed Dec. 17, 2021

    My only complaint is that they give me a timeframe that they'll pick my vehicle up between Monday and Saturday and I got 90 minutes notice when the guy was an hour and a half close to my house. Other than that, the communication with the driver was outstanding and the quote was spot on. Working with them was simple and easy. If I had to ship a car, I'd probably choose them again.

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    Response from Montway Auto Transport

    We appreciate the feedback, Bryan. Communication is important to our services so we'll be sure to share this with the carrier. Overall, we're happy we could deliver an easy and professional experience. If we can help again just let us know!

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    Customer ServicePriceStaffRates

    Reviewed Dec. 17, 2021

    I've dealt with Montway before. I called three other transporters and Montway had the best price, which was the first time I used them. Then I went and called them the second time for the transport ‘cause I had no problem with them when they moved the car the first time. I was satisfied with their service. Their cost was reasonable. I got two different quotes from them. I was doing it online and then I called them directly and there was about a $300 difference between their online quote and their verbal quote. I'm not sure if it was less because I told them that I used the service three years prior.

    My wife was at the other end. The driver asked to meet her at a certain place ‘cause where the house was, he couldn't get in there with the truck. He could have and made it difficult. So, he met her just right outside the neighborhood. He had the car off the trailer and she gave him a certified check and everybody went home, on their way happily.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for sharing your feedback, Carmine. It's important to us that we deliver the best experience for all our customers. We'll be sure to share your feedback with the team and if we can help again in the future let us know.

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    Customer ServicePriceStaff

    Reviewed Dec. 16, 2021

    Montway was fantastic. The reps were very helpful in telling me what to expect. They seemed to know everything that they were talking about. They were able to find somebody within a couple of days of the time frame. I heard from the carrier that Montway found and he was able to come down. The next morning, he gave me a call that he was right outside with my truck. I ended up having the quote increased by a little bit because of how far out of the way we were, but it was still much more competitive than anything I had found.

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    Response from Montway Auto Transport

    Thank you for the review, Christophe. As the leading auto transport management company, we work hard to provide fantastic service. That involves providing clear expectations and communications. If we can help again in the future, just let us know. Have a wonderful day!

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    PriceStaff

    Reviewed Dec. 16, 2021

    The transport was expensive but everybody's pretty much the same. Other than that, the rep was good. The driver was in constant contact with me about where he was and when I needed to have somebody was ready. Everything was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Robert, thanks for taking the time to leave a review. Our prices are based on many factors, which we detail on our website at: https://www.montway.com/how-much-does-it-cost-ship-car

    Our goal is always to get our customer's vehicles shipped as soon as possible and we'll provide the best price to do that. I'm happy to hear that the team did a great job. If we can help again in the future let us know.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 15, 2021

    The dealership that I purchased the car from was going to arrange to have my car shipped to Arizona for me. But the people who were setting it up kept dropping the ball. Then all of a sudden, I came down to crunch time and nobody lined up to ship my car. So one of the dealers gave me the name of Montway and the phone number, and I called and arranged it myself. Everything went very well. My experience with Montway was perfect. They bailed me out of a pretty tight spot and got the work done and very promptly. The driver didn't speak much English, but I had no problem communicating with him. From Illinois to Phoenix area, he got the car down there in less than 48 hours. The service was kind of expensive. But it was about half the price of renting a car if I had tried to rent a car to do the same thing.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, David. We're happy to hear we could come through for your needs. With a sophisticated vetting process, we work with the largest network of carriers in the country. Ensuring we can reach every nook and cranny of the country. We'll be sure to share your kind words with the team. If we can help again in the future just let us know.

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    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffRates

    Reviewed Dec. 15, 2021

    Montway quoted me a price and when I made the agreement, I paid for it. Some other companies then called me back. The price I paid was about $200 higher than the other companies. Montway picked up my car in New Hampshire and got it to Florida. That took five days and the experience was fine. The driver contacted my brother-in-law when he picked it up, and he contacted me when he was in Florida. The car arrived in the same condition as when he picked it up. The final price was accurate to the quote I got.

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    Response from Montway Auto Transport

    Thank you for your feedback, James. Montway calculates its quotes with some of the most advanced technology in the world based on many factors. You can read more about it here: https://www.montway.com/how-much-does-it-cost-ship-car

    This allows us to provide the most accurate quote possible that will get your car shipped. We're happy to hear that the shipment went well. We look forward to assisting you again in the future.

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    Customer ServiceTechPriceStaffBillingRatesFollow-Through

    Reviewed Dec. 15, 2021

    There was a bunch of other people that were transporting cars to Florida, but Montway was the most reasonable and more consistent in their pricing. They were also more reasonable in their increase from the original quote, so I stayed with them. The communication was very good. We met the driver near us and he was very professional. We took pictures of the car and I signed them and we all agreed to what was going to happen next and how the car was going to come down here. It all worked as promised. We had a great experience.

    The downside of this whole recorded message here is that we recommended Montway to personal friends of ours, and they contracted with them but they damaged the car. I got involved because they were down here in Florida with us and they were an elderly couple. The people who hauled the car here strapped down the tires and broke one of their brake lines. Now, they have a $1,400 repair bill on their car. So I felt bad about recommending Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Chris. We work hard to deliver the best service possible and only work with highly vetted and insured carriers. We're happy we could help with your needs.

    I also understand your concern with your recommendation to your friends. Please know that damage is a very rare occurrence, but no matter how much care is taken it can happen. This is why the shipment is inspected and documented via the Bill of Lading (https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/). Our team is here to help in such situations. And if they have not reached out already, they should contact us at claims@montway.com.

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    Customer Service

    Reviewed Dec. 14, 2021

    The process from pick-up and delivery was super smooth. The car got picked up and delivered on time. I had requested for it to be overnight because my tickets and my trip were planned that way. So, I specifically requested the carrier to deliver it at a certain time. The communication was really good. They kept me posted. It was great service. So, in the future, if I need something again, I'll definitely get in touch with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Abhishek. Auto transport logistics is a complicated process. So it's important we communicate effectively to make sure we can meet your needs. We're happy to see that demonstrated here. We'll be sure to let the carrier know they did an excellent job. We look forward to assisting you in your next move.

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    PriceStaff

    Reviewed Dec. 14, 2021

    The transport with Montway worked great. It took about a week but that was not bad. The car arrived right on time. I met with the driver upon pickup, and I had to figure out where to meet him to where he could get his tractor trailer. That was the same upon delivery. I had to figure out the easiest place to meet him for his tractor trailer for him to drop off the vehicle. The interaction was all great. He was very professional. Montway is a great company to choose for moving a vehicle across the country. They give very professional service and very accurate estimates as far as cost and timeline.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to hear that the carrier did a great job! We're here to help any time and we look forward to assisting you in your next move. Have a wonderful day, Adam.

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    Customer ServicePriceStaff

    Reviewed Dec. 14, 2021

    I did an online quote initially and then, I called somebody to ask a couple of questions after I had set it up to make sure I understood everything. The reps did well and the driver was good. Communication was what we needed and I had no concerns there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Chad. We understand not everyone ships a car every day. So our professional support staff is here every day to answer any questions you may have. We look forward to future moves.

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    Customer ServicePriceStaff

    Reviewed Dec. 13, 2021

    The reps at Montway knew what they were doing and I had no doubt that they were experienced. They have performed well in the past. The quote for the transport was very accurate. The driver that picked up the load had to backtrack slightly from his original location. So there was an additional $150 in cost and the shipping company agreed to split that cost with me. Once the vehicle was picked up, the driver and I had multiple phone calls and texts, and he answered all my questions. He contacted me prior to the arrival and then, I contacted my close ally that the truck was getting dropped off. It was an east transaction and the vehicle was in better condition than I imagined.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Christopher. We're happy to hear that the carrier did a great job with your transport. It's important to us that we work with the best carriers out there and we'll be sure to share your feedback with them. If we can help again in the future please let us know.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 13, 2021

    I always use Montway. They beat everyone's price. I used them recently, and the driver this time was good. I'm very cautious of my car, so I always look around. He did a perfect job. He took it off the right way and was taking the time making sure everything was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Betim. We appreciate your business. We do our best to provide the best service possible and your feedback is part of how we work with the best carriers out there. We look forward to the next move.

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    PriceRefunds & PayoutsStaff

    Reviewed Dec. 13, 2021

    Everything with Montway was good except for the delay. I guess the driver’s truck broke down but they took care of it. They got the driver to take off $100. It was okay, but I felt like they could have done more because we had to pay for a rental car those days. Other than that, they seemed pretty straightforward and made the process really simple. They didn't charge me upfront fees.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Aniya, thank you for providing your feedback. We have reached out to provide additional assistance with the situation. I apologize again for the inconvenience that occurred. I hope you consider us for professional auto transport services in the future. If you have any additional feedback, please contact us at feedback@Montway.com.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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