Montway Auto Transport Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
Filter by Rating
- (4,704)
- (441)
- (75)
- (35)
- (105)
Popular Mentions
- 4,924,561 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,924,561 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 16, 2020
I checked online because I had to transport my SUV from Maryland to California. I found Montway and checked the website, the reviews, the Consumer Reports and the Better Business Reports and found that they are pretty reliable and have good ratings. The transport took about five days and everything went very smoothly. The driver kept in touch with us when he was here to pick up the vehicle and when he was there to deliver it. I'm very well satisfied with the services.
Happy you found us! Thanks for choosing Montway for your car shipping needs. We're here to deliver professional service at any time.
Reviewed Nov. 15, 2020
We were moving from Illinois to Tennessee. I don't do highways and I'm not driving eight hours by myself. I looked at Montway first then PODS recommended Mr. Car Shipper. I called them but I did not like how cocky they were. I called Montway back 'cause I liked them and I went with them 'cause I felt comfortable. The rep was very thorough. He told me every step that was gonna happen through the process. They were also almost $300 cheaper. They were super nice and did exactly what they said they were gonna do when they did it. They picked the car up and brought it out here in the day. The driver was in contact with us all the way also. We met him at the road 'cause the vehicle was too big to come in here. It was exactly the way it was when we picked it up and the quote did not change. Montway was awesome. I would recommend them to anybody.
Thanks for the review, Mary! Not everyone ships a car every day so we pride ourselves on being thorough and providing our customers the information they need to have safe and secure transport. If we can help with anything else please let us know.
Reviewed Nov. 14, 2020
I relocated from Virginia to Texas and shipped the vehicle thru Montway based on the reviews that I saw online. The rep was very good and very knowledgeable. We dropped the vehicle off in Virginia then the young lady brought it over. She was very professional as well. The transport took seven days and the price I paid was right on the money. It was a good experience and I'd definitely use Montway again if I have to.
Thanks for the great review, Arnold. We work hard to have the most knowledgeable staff in the industry. So we're happy we could help and we'll be here for any future transport needs!
Reviewed Nov. 13, 2020
I gave Montway a down payment and they told me what type of cash I had to have when I showed up. That was exactly what I paid. It was an enclosed transport and the guy was really good. It was a 1,500-mile trip and I got my vehicle within two weeks which is quick for an auto transport company. I used Reliable before and they were the best I've had. Montway was a little bit better as far as keeping me informed about what was going on. The ease of service and great customer care were the biggest plusses for me. This was the best experience I've had dealing with an auto transport company.
Thank you for the wonderful review, Kenneth! We're happy to hear we were the best experience yet. Looking forward to the next shipment.
Reviewed Nov. 12, 2020
I shipped a truck for a cross country move. The rep was great and the customer service was excellent. The driver did a really good job and the quote was good too.
Great to hear! Thanks for choosing Montway for your transport needs. We're happy to help at any time!
Reviewed Nov. 11, 2020
When I was moving from Ohio to California, I called a few places. I read all the reviews online as well, and I opted for Montway. I felt that they were the most reliable and they were at a cheaper rate. The quote was very reasonable and it was very accurate. The driver was also quick to give responses and I felt good. I received my car within five to six days and it was absolutely perfect. Overall, the service was good. I had a very good experience working with them.
Glad to hear you had a good experience. Thanks for the review, Sneha! We try to provide the best service we can and are always here to help. If we can help with anything else, just let us know.
Reviewed Nov. 11, 2020
I needed to ship a car to my kid in college from Florida to Pennsylvania and I was looking for a company. Montway came up and I did some research online. I also asked a few friends but none of them had used them before. I got the name of another company that I called originally but that didn’t work out timing-wise so I called Montway. They were right on top of it. I liked their accessibility and timeframe. They were all roughly the same price but some were gonna take 10 days or a week. Montway took three days. The reps were all fabulous and I love the office. They were very nice, professional and their level of knowledge was very high. They knew that they weren't going to be able to do it themselves. They were gonna have to outsource it and they were very upfront that it might cost me a little bit more, which did. It ended up costing me another $80 and I was willing to accept that.
The guy who came to pick up the car wasn't very talkative but he was very professional and nice. I liked that my car wasn't the last car that was hanging off the back. When I called, the guy was delivering a car in Jersey and he said that he was not gonna be able to get it to my daughter that day but he could get it to her the next morning, and he did. She wasn't even home. Someone else took possession of the car, which was a little sketchy. I was a little nervous about it but it worked out fine. The car was a little dirty but it was fine. The quote that was given to me was almost 100% accurate. They were the same quotes that I was getting from everybody.
Thank you for the excellent review, Jill. We strive to provide the best service we can and provide full transparency in our operations. Glad you gave us a chance and if we can help with anything else please let us know.
Reviewed Nov. 10, 2020
There were several companies that I had the opportunity to choose from, and I decided to go with Montway because one company never responded back to me and the other did, but never got back with a follow up. Since I went with Montway, I didn't have any issues at all. As a matter of fact, they delivered my vehicle a day and a half earlier than the scheduled time. I arrived on the 13th of October and they were supposed to deliver my vehicle not until the 16th. But they called me up on the 14th and said, “Hey, we'll be heading to Albuquerque. We have your vehicle. Are you available to take it?” But the driver had some problems with traffic and they showed up at my residence around 10 at night. But I was good with that. The experience from when they first picked it up was outstanding. Then even when I got my vehicle, I checked my odometer and it didn't even move. It still had the same mileage on it when it was dropped off. So no one drove the vehicle.
I had a problem when I first scheduled with Montway. They told me that it would be guaranteed that the vehicle would be picked up by a certain amount of days. I projected a certain date but they weren't able to accommodate it and it ended up getting pushed back to almost the last possible moment that I can have it picked up while I was still in the location before. But they were able to meet the date. If I didn't get it shipped that day, I would have had to go to alternative measures because I wouldn't have been available. But it managed to work out. The overall service and the drivers were very customer service oriented. The drivers were very courteous and straight to the point. I would recommend them. If I had to move a vehicle again, I would go with Montway based on that experience.
Thank you for the fantastic review, Antonio. It's important for us to provide the best service possible and we are always striving to improve our services. Glad to hear everything went well. If we can help with anything else please let us know.
Reviewed Nov. 9, 2020
I looked at the various recommendations on a site and the ratings that people had made. Montway had one of the highest ratings and they seemed to be reasonable in price. I had a wonderful experience with them. They were there when they said they were there. They were efficient and professional. They were punctual and they called right back. I didn't have to wait 24 hours to know that I was accepted. I got a call right away. Everything that they said would happen, happened. The driver was excellent. He was prompt and punctual. He did a good job. He was a pleasure to deal with. I was very, very pleased. I would use them again.
Thank you for the review, Robert. We're happy to provide a fantastic service for your needs at any time. Looking forward to the next shipment.
Reviewed Nov. 8, 2020
Montway was fantastic from start to finish. They were on time. The delivery was earlier. There was constant communication through text. The auto transportation portion was the least of my worries through the whole move because they were so on top of it. We moved from California to Connecticut and we did the transport of my car and my husband's motorcycle. For the motorcycle, it took 15 days to arrive because it was enclosed. But for the car, it was quick. It was around seven days. They did great. I would definitely use them again if we have to do a long haul.
Fantastic! Thanks for choosing Montway for your vehicle shipping. Motorcycles can take longer on average to transport due to the more complex shipping requirements to move them. If we can help with any future shipment needs, just let us know, Lorraine.
Reviewed Nov. 7, 2020
They were very efficient. The rep that set up the transport was very kind and checked in, calling me back to finish the transaction out, which I appreciated. The quote was very accurate and the delivery was great. It took only a week, which was really fast. When the driver picked up the car, we knew he was on his way. Another operator contacted and told me that the driver was nearby. He gave me his number. So the communication was great.
Thank you for the review, Khylani. Communication is a core value for us and we're happy to hear the team did a greatjob. If we can help with anything else please let us know.
Reviewed Nov. 6, 2020
I’m in the military, so I had to ship my car from California to Maryland. I looked at five companies. When I called Montway, a human answered and I was able to talk to somebody easily. The customer service rep was helpful and I liked the price I got. That was one of the reasons I went with them as well. I had another price from another company that was similar, but they didn't have anybody available to talk to when I called back. When my car was delivered, it was in the same condition as it was when I shipped it. Also, my brother was late to pick up the car, and the driver was understanding and nice about it, so that was good.
Thanks for the great review, Audrey. We appreciate you giving us the opportunity to help ship your car. Customer service is one of our core values as auto transport can be quite complicated. So we want to make sure we're here to answer any questions and provide any help we can. If we can help with anything else, please let us know.
Reviewed Nov. 5, 2020
My dad passed away and I needed to transport his 2019 GMC Sierra from Louisiana to Michigan. At first, I researched to see how Montway handled theirs. Their representative was nice and the quote I got was reasonable. The delivery went good as well. Everything was in good shape when the truck arrived.
Thank you for taking the time to share your experience, Ryan. We're happy we could help with your needs. If we can help with anything else, please let us know.
Reviewed Nov. 5, 2020
I needed to get a car from one state to the next state. When the representative from Montway came, he spoke very politely. He asked me if I had any questions and was pretty much professional. The people said once they got in contact with the person who was the owner of the car first, they made sure he was there, got his information, and talked to him. Then they said they were gonna call me when they were on the way, picking the car up and on the road. They called every couple of hours and let me know where they were and then once they got in my state. They called me once they got to my city and then when they were pulling up, they also called. So I knew at all times everything. It was awesome dealing with them. The transport took about four days. Montway provided the cheapest quote and the final cost was still on point. The vehicle was perfect when it arrived. Montway is the best one and that's the one I wanna use from now on.
We appreciate the review, Jakell! We're so happy to hear that the truck driver did a great job. We strive to work with the most professional drivers out there. We look forward to shipping your next car!
Reviewed Nov. 4, 2020
I relocated from California to New Hampshire. I checked Montway's reviews and the price was good. Some of the other companies were okay giving a discount to a senior but I had initially started with Montway so I went back to Montway. I also felt confident after talking to the salesperson that I spoke to. I shipped my sister's Hyundai and my Subaru. The driver was professional and on time. Everything was good.
The vehicles arrived in six days instead of seven, so I was very impressed. When my car was picked up, the driver met me on the street instead of coming into a mobile home park, which is a two-minute walk for me to walk outside my driveway. Then when he dropped it off, I did let him know that I have a shopping center in the vicinity that I can walk to. Because it's hard to get these type of big vehicles in to where I live. Everything was perfect, though. He found the place. He called me and said that he was there. He was great. He was unloading it while I was walking right over.
Thank you for the excellent review, Theresa. We're happy to hear our team could provide professional and speedy service for your auto shipment. If there is anything else we can help with please let us know. Have a great day!
Reviewed Nov. 4, 2020
We called Montway and they took care of everything for us. They picked up the car on time and delivered it on time too. We had the car from Michigan to Florida and we had it hauled down a transporter. The rep called us and said that he would be at that location in half an hour. He inspected it before he unloaded it and took some pictures, and there was no damage that we saw. Everything looked good. He drove it off and then we took off. It was right by our house in Fort Myers. The quote that Montway gave us was $50 more than what we should have paid but they are a very good company. I’d recommend them and we'll use them again. They did a great job.
Thanks for choosing Montway for your car shipping needs. Happy to hear the truck driver did a great job. If we can help with anything else please let us know.
Reviewed Nov. 3, 2020
I bought a '98 Cobra Mustang out of state and I needed it transported. I had used transporters in the past and wasn't satisfied with them but I saw good reviews for Montway, so I went with them. Their customer service was excellent. As soon as I started the online process, someone from Montway texted, called and emailed me. They wanted to make sure that we got everything right. The cost was very reasonable and acceptable.
The transport was about 700 miles and it went smoothly. The transporter had a slight bobble picking the car up. He was running just a little bit late and got to the pick-up point where the man was ready to close his car lot. But the man was understanding at the car lot and stayed another 15 minutes so he could load the car and come on with it. On my end, it was great. The driver was a day earlier than I expected and he said he would be delivering the car within the hour. He was a super nice guy. The guy who delivered them is a car guy and he made sure that the car was unharmed and well protected. He brought the car right here to my garage. Montway was well worth the money I spent. I got a big car hauler trailer but If I hooked it up and drove that far and picked up the car overnight and drove back, it would take two and a half days and it would’ve been an even sum in my cost of fuel and my time. Montway is a company that you can trust and afford.
Thank you for the review, James! Not everyone ships a car every day, so we go the extra mile to ensure all information is correct so that there are no issues during transport. We'll be sure to let the driver know about your feedback as well. It's important to us that we work with professionals who care about what they do. Have a great day, we look forward to the next shipment.
Reviewed Nov. 3, 2020
Montway Auto was excellent. I needed to get my car from Minnesota to Arizona and from pickup to drop off, it took four days. When the car arrived, it was good.
Thanks for the review, Karen! Glad we could get help get your car to AZ safe and sound. Hope you consider us for future car shipments.
Reviewed Nov. 3, 2020
I used Montway last year, and I used them again this year. I was very pleased both times. I was moving one of my personal vehicles 1,900 miles back to my home state and I ended up going with back with them. They were nice and they gave me a discount. They came back with a price that beat everybody else. One company initially started really low and that was crazy. I was on a broker board and all the drivers were coming back with $1,600 to $1,800 quotes. Montway was on the money. I work in one state and I live in another. If I have to transport another vehicle again, I'm not even gonna put myself through that process of getting a quote. I'll just call Montway back.
When the driver called me initially, we discussed the time frame, and then he called me back a second time to narrow it down. When he was on the way, he let me know that he was within 15 minutes of my location. Everything was perfect. He was also professional when he picked up the car. On the delivery part, he was running behind, so I reached out and got some feedback. Everything was on time, though, so that was good. The vehicle itself was not in any kind of damage as well.
Thank you for the review, Sharon. We use the latest technology and data to provide the most competitive and accurate quote on the market. We're happy we could help and we look forward to the next shipment!
Reviewed Nov. 2, 2020
I live in Raleigh, North Carolina and my dad gifted me a Ram truck from Alabama. I searched for quotes, and then I got all these high prices, but there was one website where I could just put the job and let some companies bid on it. Montway Auto gave me the lowest price and then they gave me a cash discount. It was a good deal. I went with them and they beat expectations with the time frame. I called them a couple of times and did the chat function as well. They're responsive. I would recommend them. I would rent them again.
Thanks for the review, Carey. We use the latest technology and data to determine the most competitive prices in the market. Glad we could exceed expectations and we look forward to servicing you again in the future.
Reviewed Nov. 2, 2020
I had to have a car I bought transported at least 1,200 miles to my house. I looked at a few companies and Montway had good ratings. Everything they said, they delivered on. The driver was fine as well. I've transported a lot of cars and these guys were as good as any I’ve used. They did everything really well. I'd recommend them.
We appreciate the recommendation, Steve. We strive to provide the best service possible. We hope you consider us for future car shipping!
Reviewed Nov. 2, 2020
I was already living in Alabama for a month and I finally decided to live here. I went to Seattle, grabbed everything, and moved them. I looked at Montway and three other transport companies. In the end, I chose Montway to move my car to Alabama because I preferred the enclosed capture. I went on to their website and filled in what I needed to fill in. I didn't have to worry about anything. Their customer service was even better than I anticipated.
I was told that the delivery was going to be a day later. But they delivered my car a day earlier than I anticipated so that was pretty sweet and was even better. I could not have been any happier with how they delivered my car. The price I got was very accurate and right on point. The driver was great. When I was waiting for my car, there was a mother and son situation and they were really sweet about everything. I was very pleased with the whole situation.
Compared to the cost of moving from Seattle to Alabama, the cost with Montway was reasonable. I was not too taken aback by that because I had to upfront pay everything then my company would pay me back. That was quite easy. I had already moved from California to Seattle and I understood the basis of things. I had a really good experience. It was seamless. It seems as though Montway was a family company and I really like them very much. They were very honest and they took pictures. That was very respectful and I felt very safe about that. They made sure everything was fine. We move all the time for work. I would be more than happy to tell others about Montway. I travel often. The one thing I don't want is to have issues. When you have something that seamless, that is amazing.
Thank you for the excellent review, Hela. It's important to us that we provide the best service possible, so we're happy to hear things went well. We're here for you if you need to move again in the future!
Reviewed Nov. 1, 2020
I found Montway by googling transporters. I chose them because I looked at the reviews and they were very positive. It was the cheapest that I found as well. I was coming from New York to Texas and when they came to get my car, it came quicker than I expected it to. The driver was very friendly throughout the whole process and he communicated with me. Whenever I texted or called, he called back. The last time we spoke before he arrived, he said, “I'll be there in four to five hours.” He was there and he unloaded the car. My whole family was surprised. I would definitely recommend them again.
Thank you for the review, Lorena. We strive to provide the best service possible! We'll be sure to let the driver know they did an excellent job. Looking forward to assisting you again in the future.
Reviewed Nov. 1, 2020
I bought a Smart Fortwo in Downers Grove, Illinois and I had it transported to Daytona Beach, Florida. I looked at many companies and I could tell that Montway Auto was a large company. They had good reviews. I had good customer service as well. My questions got answered. The quote was good and then the delivery went like clockwork. Not only did Manny tell me the exact day, but he was also very precise on the time that he would be meeting me. He was exactly on time and he was waiting for me when I pulled in.
Thanks for choosing Montway! We're happy to help with your car shipping needs at any time.
Reviewed Nov. 1, 2020
I bought a car in Texas. I needed it transported from Houston to Macon. I have a friend who has a trucking business and he referred Montway. I called first and somebody explained the whole process to me, and then there was an email confirmation. My only thing is that it took a while to be clear about when they were gonna pick up. Because I couldn't get an answer on that, I almost canceled it. Then, the driver caught my eye, to say that he was gonna be there that day and so that turned out well.
The time in communicating when it will be picked up could have been better. But they picked it up really quickly. I've made the reservation one day, I called them one day and they picked it up the next day. In terms of the time frame, it was better. Then from that point, it got picked up, it took two days to get here. The driver communicated along the way. The driver didn't speak a lot of English, but it didn't matter. He got here, it was unharmed. I paid him his cash. He was friendly and he got it off. Ultimately, I was very pleased.
They were also the lowest vendor. It was $650. Somebody else had quoted me 500. But given the timeliness, how quickly I got the vehicle, I didn't mind that they weren't the cheapest and the fact that it got here and I didn't have any damage problems. Clearly, the driver made a very good time, through a hurricane at that, cause I was really worried that it was gonna end up damaged because it was an open carry, and then the weather got bad. I would definitely use Montway again. They were professional.
Happy we could help with your shipment, Stephanie. Thank you for the review and feedback. We'll make sure to audit the communication regarding load dates. It's important to us that we provide clear and concise communication at all times. If there is anything else we can assist with please let us know.
Reviewed Oct. 31, 2020
Montway Auto Transport was not the cheapest. They originally told me that they could pick the car up but it was not gonna happen till the weekend. I then fussed a little ‘cause they already told me that they were gonna do it. If not, I wouldn't have paid up for the service. Then I was getting ready to cancel them and all of a sudden they ended up finding someone who would take the pickup and deliver it up to my home up in New York State. The driver that they contracted was excellent. He was the better part of the experience. They delivered the car on when they said.
Thank you for your feedback, Patricia. When booking an order with Montway, we advise all customers that we estimate one to several business days from their first available pickup date to load the vehicle. This is due to the inconsistencies of our niche industry. The same truck may not always go the same route every week, and route availability can change dramatically due to weather, seasonal demands, industry events, and more. Because of this, we may not be able to complete dispatch until much closer to the pickup date, sometimes even the day of. We're happy to see that our team was able to meet your requested timelines. We'll make sure to audit your order to improve our services. We hope you consider us for future car shipment needs.
Reviewed Oct. 31, 2020
I used Montway to have my wife’s car shipped out. Their price quote was spot on. The driver was friendly. I talked to him. We put the car in and he left. Everything with Montway was smooth and efficient. The car was delivered sooner than expected and so that concerned me a little bit because once the car is delivered, there's a countdown of how many days you have where the car will be stored for free. If it's stored longer than 20 days, then the consumer has to pay. When I landed in Hawaii, I was told I couldn't leave my hotel room for two weeks because of the quarantine. I thought that I was going to incur an additional expense. I did the math on it, and based on the number of days, there was definitely gonna be a charge. That initially made me pretty unhappy because things were out of my control. But when I went to pick up the vehicle, there was no charge. Overall, Montway was fast, efficient, kept to their word, and the price was reasonable.
Thanks for the review, William. Glad we could help with your Hawaii shipment. We do our best to provide the most professional service we can. We hope you consider us for future shipping needs!
Reviewed Oct. 31, 2020
Montway Auto transported my car from Texas to Oregon, which took five days. The driver called me when he arrived, and I picked it up.
Thanks for choosing Montway, Jacquelyn. Hope you consider us for your next car shipment!
Reviewed Oct. 31, 2020
Everything went well and I was very happy with the service from Montway Auto Transport. The pickup and the delivery went flawlessly. I had done the shipping of cars in the past with other companies and there were glitches here and there. But with Montway, the guy that picked up my car was very friendly and very professional. I told him to take care of my car and he was really nice about it. He made me feel comfortable about picking up my car. My car was delivered to the destination a day or two earlier than I expected. It went smoothly. There was no damage to my car. At the delivery, my daughter and my ex-husband said that the guy was really nice.
Thanks for taking the time to leave a review, Victoria. Happy to deliver flawless service! We strive to work with the most professional truck drivers out there. So we'll be sure to let them know they did great. Have a good one!
Reviewed Oct. 30, 2020
I already noticed Montway had a whole lot of reviews, so I checked them out and they were, overall, super good. The representative during the set up was really good and then I had to make a change, and they did that. The car left here the 4th of October, and it got down there on the 13th of October. That was because of the weekend. I did not have an issue on the time and the car got there without any damages at all, so that was excellent.
Fantastic! Thank you for the review, Mike. Happy we could provide great service for your needs. We hope you consider us for your future car shipments.
Reviewed Oct. 30, 2020
Montway offered a good price for a good service that was reasonable. The quotes were very comparable. They weren't the highest and they weren't the lowest, but the interaction I had with the staff that I spoke with is what sealed the deal. They were respectful in their communications with me and timely. I spoke with a couple of gentlemen and they were very polite and helpful with what they could offer, any extra benefits they had available. As in, we wanted to know if we could put in more than 100 pounds in the trunk and if that was an additional cost, and that was explained very nicely about what we could also ship with the vehicle in the trunk.
When I spoke to the person that gave me the lowest quote, they bumped up their next quote to me to a different price, and then when I called them back the next day about it, they had a completely different price. But Montway's quote never swayed. It was, “This is our quote to you to go from x to y. This is what we'll provide.” They were very good about it.
We were expecting it to be two and a half days of driving. The driver contacted me each night. It was before he logged off for the day, where he just contacted whoever the owners of those vehicles he was driving for. He let me know where he was at, and then he contacted me again when he was about an hour away, just because I was a little nervous about if I needed to leave work to come to meet him. Then, he let me know when he arrived. So, I got three different notifications. Then, he was appropriately using all of his PPE for COVID, so that was excellent. There wasn't any unexpected damage to the car upon arrival. Montway has done a very good job for me. It was an excellent cost for the quality and I would use them again.
Thank you for the review, Janelle. Clear communication is very important to us. So we're happy to hear that our team was able to provide this in a professional manner. We're also super happy to hear that the driver did a great job in their communication and service as well. We'll be sure to let them know about your feedback. We look forward to the next shipment!
Reviewed Oct. 30, 2020
Montway Auto Transport was cheaper and more reliable. I was moving from California to Florida and the service was really good. It took three days and it was super fast. The quote was the actual amount that I paid. Their reps were really on top of it. I had a lot of questions and they assured me. The driver was super responsible and would message me frequently. He wasn't able to make it 100% of the way, but he made it 99 of the way. But It was fine. It was only like a few steps away. The vehicle was just like I had left it. I would tell my friends and family that the next time they needed to ship, they should do it with Montway.
Thank you for the review, Rony. Not everyone ships every day, so we're happy to answer any questions our customers may have to ensure professional service. We look forward to future car shipments!
Reviewed Oct. 30, 2020
Everything was okay with Montway Auto Transport. It's just that I had a picture of the motorcycle before it went on to the thing, and when it got delivered, the mirror was completely disassembled. Even the person who gave it to me said, "We don't know. We just received it like this." The people were nice. It's just that they didn't know what happened to the mirror. There was nothing I could do, but the side mirror was all scratched up. Other than that, it was a great experience. The motorcycle was intact. There was no scratch on the bike.
There were two people that dropped the motorcycle off. They came all the way to my house. They kind of fit under the apartment garage. I told them, "Hey, if you park on the side, you could walk it right out." I was there when they're walking it off the ramp. They did a great job bringing it off. They used the up and down, and they brought it down nicely.
Thank you for the review, David. Our team has reached out for more information regarding the mirror. Please watch your emails and if you have any additional questions or feedback, please email us at feedback@montway.com.
Reviewed Oct. 29, 2020
I was dealing with this other company for the transport of my personal vehicle from California to Georgia. But I fired them after 10 days of waiting for them to pick my truck up. Then I called Montway on a Wednesday, paid money and it was done. They pickled my truck up on Friday and they had it here quickly. The people did an outstanding job. Every time I called and asked a question, they had an answer. I paid an extra 200 bucks to their original quote, so the final cost was close. It was a little steep. But you gotta pay if you wanna play. The delivery driver was pleasant and on the truck, there was no dents, no dings, no scratches, other than the ones that I put in it. So I was happy. We picked a spot to meet and it was pretty close to the house. Montway does good work. I would recommend them to anybody for car transportation.
Thank you for the review, Michael. We're happy to hear that our team was able to provide professional service for your needs. If we can help with anything else just let us know!
Reviewed Oct. 29, 2020
We moved to California, temporarily, from Michigan so we needed our car. We used Montway Auto Transport and everything went fine. The driver was great. He told us that he was gonna be here on a Friday instead of Saturday. The car was in great condition when it came. Also, the final cost was exactly what the quote was.
Thanks for choosing Montway! Happy we could help with your car shipping and hope you consider us for your future needs.
Reviewed Oct. 29, 2020
I shipped a Cadillac XLR and a Tesla Roadster with Montway and both of them went well. Their prices were not the lowest but they were reasonable. Also, they were on time and responsive. We had kind of a deadline on one of the shipments. I called them on a Wednesday and I told them we need to get a car to Texas by Tuesday. The rep said they were booked but he called me back in 24 hours and said they could pick the car up on Saturday and they would get to Texas by Tuesday. I thought that was pretty good. It was a good service from the beginning and they have an excellent follow-up.
Thank you for choosing Montway! We're happy we could help with your logistical needs for the Cadillac and Tesla, Richard. We hope you consider us for your future car shipments.
Reviewed Oct. 29, 2020
Montway has very professional customer service. It's amazing. My mom's English wasn't very good, but the representative was willing to work with her and meet her halfway, so she didn’t have to do too much driving. They’re professional. Delivery was very great as well. The vehicle was a day late, but the driver still made it here on time the next day. The vehicle was parked right outside my apartment, so I just had to go there, sign the paperwork, and the vehicle was in my possession within 5 to 10 minutes. It was perfect. I'll definitely use their service again when I need it.
Happy we could help with your shipment, Gibson. It's important to us that we provide the best service we can. Thank you for the review and we look forward to assisting again in the future.
Reviewed Oct. 28, 2020
I had found a good deal on a car out in California that it was worth factoring in the transportation fee. The transport was to be from West to East. I looked at three companies. I had a friend who had already used Montway so I looked at the other two more for sanity's sake. Their prices were all higher. Montway's customer service was excellent and I got perfect communication. If there was any type of update, delay, or a process change, the communication was right on point. In anything that you do, communication is key. Even if you have a delay and you're told about that, at least you're told and you don't find out later. In my case though I was told the opposite. The car was gonna be there earlier and I was told two days in advance.
The car arrived perfectly and everything was marked per the pickup. But I had a couple of weeks of delay before I could actually do the payment. There was a $300 increase due to seasonal temperature changes. But there was no difference from the final quote I did when I was able to get the car picked up to that of the delivery. Also, the driver was extremely friendly and very good at communicating. I'm not a person that likes doing small talk especially when it's a business type transaction. He probably understood that I'm working as well so it was really simple. It was, “Yup, you're gonna be there?” “Yes.” “Okay, cool. Bye.” And that was the end of the conversation, which I appreciated.
Thank you for taking the time to leave us a review, Victor. You're absolutely correct, communication is key! Especially in a niche industry such as ours. We strive to provide the best communication we can so we're excited to hear we're doing great. Happy we could provide professional service and we hope you consider us for future car shipments!
Reviewed Oct. 28, 2020
Montway’s quote was a bit on the higher end compared to other providers, but the service was good. So, no complaints about that. If the quote had been a little bit lesser, I would take it instead anytime. They gave a delivery timeframe of within a week and they were able to do that. The guy called when he reached the destination and I just had to pick up in 200 feet. I was satisfied with the service.
Thanks for the review, Harhsa! Montway uses the latest technology and data to provide the most accurate quotes on the market to ship your car. We're happy to hear we could deliver within predictions. We hope you consider us for future auto shipping needs.
Reviewed Oct. 28, 2020
I got my son's vehicle up here from Florida to New Jersey. I'm not going to Florida with all the COVID with my daughter. So, rather than drive down and get it and fly down and drive it back, we decided to use a transport service. We didn't want to take a chance. Montway was the first one that came up when I Googled auto transporters, and it was 5 stars so I took it. They found a broker and then the broker canceled because the driver had a stroke. They got another company who was gonna drive it. They wasted no time and really was right there for me.
The quote that they gave me was reasonable. My daughter and I split it and it was fine. The delivery was fabulous. The vehicle was picked up by the father and son team who had picked it up to deliver it with a couple other vehicles they had to deliver to the east coast. The party that’s staying in my son's house in Pensacola said to me, “I've never seen such a perfect job.” He said one time he had a nice Jaguar cross country and it was an absolute horror story. Then he saw this team and he said that they were absolutely wonderful. When the car was delivered to my daughter's house, she said the same thing. I’m absolutely satisfied. Montway is a wonderful broker and they find great providers to get the vehicle where you have to have it delivered.
Thank you for the review, Sally. We definitely understand the concerns and we're just happy we could help. We hope you consider us for future car shipping. Have a wonderful day!
Reviewed Oct. 28, 2020
We reserved a day and time with Montway online and got confirmation but we were never informed that there's a gap when our car could possibly be picked up. It was not picked up when it was supposed to and we had to leave the state. Our car was still back at the house we sold so we had it at our neighbor's house and it kinda inconvenienced him. My husband wasn't very happy with that process. The car was picked up three days later and everything was fine then. It arrived as scheduled and the driver who drove our car was always in contact and communicated with us, which was really nice. Also, the quote was very reasonable and we didn't get any unexpected charges. We would still recommend the company even with that little glitch.
Thank you for the review and feedback, Miranda. We do apologize for the inconvenience. When booking an order with Montway, the customer selects their first available shipping date. This is the first day that their vehicle will be available for pickup. We estimate one to several business days for pickup starting from this date as informed in our confirmations. We are always striving to improve our services and will make sure to audit this to improve customer experience. We're happy that despite this you had a great experience and we hope you consider us for your next car shipment. If you would like to submit additional feedback or questions, please email us at feedback@montway.com.
Reviewed Oct. 27, 2020
Montway did a transport from Florida to California, and the customer service, communication and delivery were great.
Thanks for choosing Montway, Chris! Happy to deliver excellent service at any time. We hope you consider us for future car shipments.
Reviewed Oct. 27, 2020
Montway's quote was much more reasonable than most. For an open carrier, I had quotes as high 1,650, but theirs was around 1,150. They transferred my car from New Hampshire to Florida and the fellow who did it was great. While he didn't keep in contact during transport, he let me know when he was coming and then he contacted me. Somebody was gonna meet him down here in Florida, so he contacted that person with no problem. My friend was very pleased with him and the car came in good shape.
Fantastic! Thanks for the review, Bruce. We use the latest technology and data to provide fair and accurate market quotes. Glad to hear everything went well. We hope you consider us for future car shipping.
Reviewed Oct. 27, 2020
I moved from Illinois to Colorado and I needed to ship my Ford Fusion. Montway responded back quickly and their price was fair. I had a very nice and responsive rep who answered all of my questions. I wasn't sure about a couple of things and he was patient. I was also given a fair quote. My brother received the vehicle because I hadn't moved here yet. It all went very smoothly. The transport truck couldn't fit down on the street he lived on. The driver called and my brother met him and got the vehicle. It was very smooth. Montway was great and it was a good experience overall. If I ever had to do this again, I would absolutely use them.
Thank you for the review, Cheryl. We know not everyone ships a car every day. So our team is here to answer any and all questions. If we can help with anything else don't hesitate to let us know.
Reviewed Oct. 27, 2020
I bought a 1990 Mustang from an auction and needed it shipped from Indiana to Illinois. I had an agent check out 10 companies and Montway's was the price that I liked. I filled out the application over the internet then they called me and emailed too. I could understand what the people on the phone were saying and everything worked out. The whole process was quick. I just had to schedule the day to get the Mustang picked up and it was picked up the same day. I have photos of the car and when it was dropped it off, there was nothing different about it. The quote I was given was accurate and I paid them with one of my cards. It was an awesome experience.
Awesome! Thank you for the review, Rafik. Glad we could provide professional service for your Mustang. If there is anything else we can assist with, just let us know.
Reviewed Oct. 26, 2020
I'm in the medical field and I travel. Since my contract was in California and I was currently in Connecticut, I needed to have my car shipped. After a few simple Google searches, I found that Montway had good reviews. They had a good process. I just wish they could have given more phone call updates. They sent emails regarding updates of the process, but I would have been a little more comfortable with everything if I could have gotten a phone call while waiting for a company to agree to pick up my car. They could have said, “We're still looking and waiting for somebody to be assigned to pick up your vehicle. But as of right now, we're still on schedule.” Most people don't ship cars so it's not like people are used to this.
Also, the quote I got was accurate although I did have to pay an extra fee of $200 at the end to the driver because he said that I had too much stuff in the car. Somebody asked me what was gonna be in the car and I told them clothes and little personal products. But I was not told that I couldn't have anything in the car. Otherwise, everything was fine. Montway is reliable and reasonably priced.
Thank you for the review and feedback, Renata. Communication is really important to us. So we'll evaluate our protocols when it comes to how and what channels we communicate on. If there is anything else we can assist with, please email us at feedback@montway.com.
Reviewed Oct. 26, 2020
Montway had some good reports online. I called them up and they were pleasant. I spoke with a man and he told me what would happen and when I would be contacted, and it all went according to plan. I got a message in the timeframe that he said. The only thing that I was not happy about was, I went online and got a quote. And then I called the next day or the day after to set it up, and the quote was not the same. We were shipping the car from Vegas to Kinston, North Carolina, which is 2,400 miles. The first quote was 1,100 something, but then when I got back to it, it was 1,300 something. I would be happy if it were less. The rep said, “Well, they're only good for 24 hours.” I'm sure that might have been someplace in the small print, but it would’ve been very small I didn't like that, but it didn’t make me say, “Well, I'm gonna be with somebody else.”
If the quote is for such a short time as 24 hours, it should’ve been more obvious that that was the case, because I could have moved quicker. My husband had a rental already for the month so it was not a big rush, but that was a bit aggravating. Other than that, they told me the car would be here on Tuesday, and it was. It was seven days. It would have taken me five days to drive it. So, seven days was fine to me. I have never shipped a car before, so I didn’t know what to expect. But I was not disappointed, particularly with the driver of the truck. My car was in an RV park and his truck was too big to get in. So, I had to go a mile or so down the road where he could park with that big old truck. I drove down and he did the paperwork. And then I was gonna have to walk home because I didn't have anybody to pick me up, and he offered to drive me. He said he was going back that way. He was a very nice, young man.
I did my math on how much it would cost me to drive the car and pay for gas, hotels and food, and I could not have done it myself for much less. Maybe a couple hundred or so, but I didn’t have to do that. I just had to get on the plane, so I was pleased. I would do it again if an opportunity comes up where we need a car on the other side of the country. My husband's company is moving out here and there will be numbers of people coming. We would be happy to tell them to give Montway a call if they need to. Many of them have a few cars to bring.
Thank you for the great review, Vicki. We appreciate the feedback regarding the quote. This is definitely something we'll evaluate as it's important that this is clear. The car shipping industry can see sporadic changes in market and truck availability. Things can easily change within a day or two. Outside of this, we're happy to hear that everything else went well. If we can assist with anything else please do not hesitate to let us know.
Reviewed Oct. 26, 2020
We sell classic cars. We needed help delivering a car from Michigan to Sacramento and Montway's quote was right and close. I had to pay 50 bucks more to get a truck earlier and I didn't argue with that. I've had guys try to bump me 300 for it. The delivery driver from Montway was very pleasant. He had a nice, new truck, and he did a good job. He got it there a day before anticipated too. Everything was done well.
Thanks for the review, Doug. Glad we could help with your classic car move. We do our best to provide the most accurate quotes possible based on current market trends and the latest technology. We hope you consider us for future shipments.
Reviewed Oct. 25, 2020
I talked to so many different people and I got four quotes. I went with Montway for two reasons: the price and the rating online. I initially asked for a quote online, and they emailed me with it, and then they followed up with a phone call. I wondered how long it would take and we discussed. We had to give them a 5-day window for pickup and then I decided to go with them. They stuck with the quote they initially gave me. I had to give them a deposit when the car was picked up and then I paid the balance when the car arrived and I picked it up. I really liked the driver. He was very nice, courteous, and went out of his way to deliver the car later in the evening just so I could have it that day. It was all good. I wish my moving company that brought all my stuff here was as good as Montway, because it wasn't.
Happy we could provide friendly and professional services for your needs, Diana. Not everyone ships every day, so our team is here to answer any and all questions our customers have. We appreciate the review and if there is anything else we can assist with just let us know.
Reviewed Oct. 25, 2020
Montway got back to me more among the other companies that I considered to transport a vehicle across the country from Sacramento to North Carolina. I asked for a number and their rep gave it to me. Their quote was about $150 cheaper than what I was receiving and it was accurate. The transport took about five days. I had a fairly large window of time so it was fine. The divers were very professional. They came out when they were supposed to and they communicated to let me know where they were and what time they would be here. The vehicle was just as I left it when I gave it to the driver. So they did a good job.
Thank you for the great review, Eugene. We strive to provide the best communication possible and use the latest technology and data to provide the most accurate quote that we can. If there is anything else we can help with, don't hesitate to let us know. Have a great one!
Reviewed Oct. 25, 2020
Montway was referred by a family friend. I was moving from Boston to Texas. The rep was nice and helpful. Montway was transparent with the costs and everything else. I was trying to factor in how much it would cost had I driven down and stayed at hotels, gas money and everything else. It would have been cheaper, but then it would have put almost 2,000 miles worth of driving on my car. The cost was reasonable. My Toyota Camry got picked up on Wednesday and the shipment took five days. Montway said it could take anywhere from five to seven, so they were accurate with that. The carrier driver told me to take pictures just to have a record.
I live on a very busy road and my driveway is very difficult to navigate, so we picked a central meeting spot that was about two miles away. It worked out perfectly. It was drop the car off in a huge parking lot. And when the driver met me down in Texas, I had a cell phone number, and we picked an area right down the street from the Walmart parking lot. It was at the dead-end street near like a storage unit. So you don't have any logistical nightmares, coordinate a good pick-up and drop-off spot so that the driver can navigate through. A friend's sister is moving from Tennessee to New Jersey, going in the opposite direction of me. I said, "Basically, how it works is Montway contracts out to different drivers. So, just make sure you pick a good location to pick up the vehicle. If you have like a tight street or it's very hard to get down, make sure you communicate that with the dispatch and then same thing with the drop-off location as well."
Thanks for the awesome review, Pat! We definitely appreciate the tips on meeting locations. Transport trucks are typically enormous and are subject to many restrictions and regulations. So planning ahead on a safe place to meet is advised. If there is anything else we can assist with don't hesitate to let us know!
Reviewed Oct. 24, 2020
I had a Corvette that had to be moved from one place to another and Montway came up quick on the internet so I picked them for the transport. Their rep was very helpful and very nice. Also, the driver was very friendly and has a good sense of humor. That's very important to me.
Thank you for the review, Lonny. Glad we could provide great service! We make it a goal to work with professional and friendly drivers so we'll be sure to provide them your feedback.
Reviewed Oct. 24, 2020
Montway's service was awesome. I bought a new vehicle and I needed it transported 2,000 miles. Everything was fantastic. Montway had a good driver and a good representative. They had a fair price and the delivery was faster than I thought as well. It was one day earlier. I'm happy with it.
Happy to provide fast and professional service. Thank you for the great review, Jinyuan!
Reviewed Oct. 24, 2020
We had Montway transport our vehicle about 3,000 miles from San Diego to Jupiter Florida. I dealt with the gentleman who drove my car to my home and he was brilliant. He came and picked up the car at my job and dealt with my employees. On delivery day, he couldn't directly to my home because we live in a country road and he had a big truck. I told him that I would come out and meet him. But he then told me that he would come get me, drive me back to his truck and then I could drive home from there. He was tired but still, he was courteous and kind. If I needed to have auto service, I would totally use Montway and recommend it to anybody who asks which company I use.
Thank you for the amazing review, Johnny! We strive to work with the best drivers out there and your feedback helps make that possible. We'll definitely let them know they did a fantastic job!
Reviewed Oct. 23, 2020
I was moving from New York to Dallas and I needed to ship three cars. I used one company to ship one car then I went to Montway for two others. They're all the same because I've done it quite often. Those guys are brokers, and then they take their cars and put them out their aggregators. Montway might say they're not that, but it’s not a bad thing. It's just what they are. However, it's difficult. What makes it difficult is the route to pick up six cars, and sometimes the person is not there to pick the car up. They tell you they're going to be there Wednesday at 12:00 and they don't get here until Thursday or Friday.
On the positive side, some were outside trailers, but I own an exotic car so I wanted it to be inside. Mike, the guy who loaded my car the other day, lives in Massachusetts, and I live in New York. He was supposed to be here the night before. He never called me. Then he called me the next day. I wasn't even mad. But I called Montway and told them it doesn't take much to make a phone call. Just call. What happens is once you go through Montway, once you deal with customer service where if you have a problem, just go do that, right?
But once you deal with the driver, once the driver starts to call you, because that's how it works, they will pick up somewhere and start talking you anywhere from 24 to 48 hours out and start going, “Okay, listen.” Because they're trying to strategically line everything up. So, at the end of the day, he would come Friday night but never came. Saturday morning, he told me he was coming but I just called Montway and said, “Listen, the guy's not here. He didn't even call me.” I told them to call him and track him down and try to get him to get back to me. They got right back to me. It's all fine.
I watched this rig that this guy had and it was enclosed. So in order to get them on, it’s all hydraulics. You got to lift the roof on the trailer. And then you have to work all the ramps. You have to strategically get stuff in there. But then you've got to tie them all down. There's a lot of work to do getting it on and he has about three inches on each side to work with, with $200,000 cars. Mine wasn't 200 but he had a 200,000 Porsche on there. He had old Trans Ams and old Mustangs in there. My car is a bit of an exotic car. But the kid was meticulous. He treated my car like it was a champagne glass. And for that, I give Montway credit. He's a pro, so I’d use Montway.
As he said to me, when he loaded two cars in Massachusetts the day before, it was in the snow. They only got an inch, but he was soaking wet. He said it took them three hours to load the car, which I don't disagree. What all guys do is try to get eight cars on that fit in an order like they will only go three hours this way. Then they got to make a decision, go okay, they don't want to go to Texas or Florida, California, with one or two less cars. So they make a decision, they look online. They go, “Here's another car,” and go pick up. It's gonna take three hours over there, then they got to load it. Something goes wrong. What Montway does is say, “We're looking to pick up Monday to Wednesday next week.” They leave that window. They leave it because they know there's no perfection to it. But even when they leave that window, they could still be late or sometimes they're earlier.
I had a guy show up in a pickup truck for my wife's Lexus truck. This guy has a pickup truck but with a center mount which means mounting the middle of the flatbed in the back and he can hold six cars. Nice guy named George. He lived in Texas where my car was going. He loaded my wife's car in 15 minutes. He could load do that because it was an outdoor at a smaller trailer. He was all set up right. He was in and out. I got him through Montway also, but he just came in a different rig. I don't care. He came in a pickup truck where the guy that comes the other day comes in a massive trailer that has two trailers on the back. It's a big difference. But it's all good.
To me, Montway is as good as everyone else. I used them because they were less money. I shipped one with another company and they did a good job. But then with Montway, there was some 300 bucks less but I'm shipping between cars so it’s almost $1,000 between all the cars. But it was, when I got to the enclosed. They were 400 bucks less on that. And in my mind, I feel as though they're all the same because you have no idea who’s showing up. Other than that, their quote was right on the money. They’re the same price as everybody else.
Amazing! Thank you for the detailed review, Tim. We are happy to say that we are a broker and we provide a useful service. Auto transport is complicated and it takes a lot of time, work, and expertise to accomplish. We work with carriers to optimize this process as much as possible on their side as well. We're happy we could provide professional service and we look forward to the next transport.
Reviewed Oct. 23, 2020
Before I went with Montway Auto Transporters, I was working with a competitor and the price that was quoted on their website went up by $100 when they contacted me. There was a little bait and switch so I told them "No thank you" and contacted Montway. They gave me a window when they would pick my vehicle up and they missed that date by a day. If I needed them to pick up the vehicle then because I was moving, that would have been a problem for me. Still, they made up lost time on the road and delivered my vehicle on the day they said they were gonna deliver it. The car was not scratched and there were no issues with the transport itself. It was as expected and they did all they could do.
We appreciate the feedback! We're happy to hear that our team could provide exceptional service. We'll be sure to audit the pickup window as we're always looking to improve our services. Let us know if we can help with anything else. Have a good one, Paul!
Reviewed Oct. 23, 2020
Montway's rep was good. The driver stayed in communication. He was very professional. It was really a very good experience overall.
We appreciate the review, Christina! Thanks for choosing Montway for professional car shipping services.
Reviewed Oct. 22, 2020
I have two houses and I wanted to move some cars. I looked Montway up and it said it had the best rating so I went that way. Their customer service team was very professional. There was no hassle. They did everything they said. They were great. The quote was reasonable so I agreed. They couldn't get up my street because it's a small street, but the delivery of my car was handled perfectly. I would recommend them. They were very good.
We appreciate the review, Joan! Thank you for giving us the opportunity to ship your car. If we can help with anything else just let us know.
Reviewed Oct. 22, 2020
My niece bought a car here. She goes to school in California and I didn't want her to drive so I wanted to ship the car to her. When we tried to call Montway, we ended up chatting with somebody. That was a good communication tool that they have. Their process was very good. The person I chatted with gave me a link and told me what it was. I clicked on the link and did whatever I needed to do to get signed up. I then went back to chat with the rep.
After we finished, I got a confirmation email. I looked at the email and had a question. I went back to the chatbox that was still open. I was surprised. I said hello and another agent saw it. There was the availability to continue my dialogue. I developed software and we have a business. We also do text messages and the reason for that is because I don't want my clients to have to sit in front of a computer. Montway has a very good system. They beat everybody in the industry. Nobody has what they have.
The car is a new Mercedes so I was looking for an enclosed trailer to ship it. I got a quote and it was not accurate. But it was a good price and good service. From that point on, I didn't have any communication with the company. And then the driver called me. He was talking about how they gave me a discount but it had to be an open trailer. I couldn't reverse it because it was a day before they came to pick up the car. I didn't wanna go through the whole process again. We would have to go with the plan but it was going to be an open trailer instead of an enclosed one.
I paid 200 less. But I didn't really care about the savings. Say for example my a woman can't make it to a salon appointment. The hair cut is 450 and she is told somebody else can cut her hair for 200. She wouldn’t want it because it’s her hair. Also, I am a foreigner and it took me a while before I can communicate comfortably. The driver had an accent and didn't act like an American. He was taking a new Mercedes and changing from an enclosed to an open trailer which I didn't particularly feel comfortable with. But I didn't know what to say.
If the change came from Montway, which I knew about, I would have been fine with it. But the change was coming was someone that I don't even know. I don't think that's a good setup. The driver was not a business person per see and was just there to collect the car and collect money. He was not there to make a deal with me. But overall, it was still a good effort. Montway did a good job during the pandemic. And there was nothing wrong with the driver. He did what he was supposed to do. In my life, I would probably need one or two services like this. In such cases, I would need somebody to handle the business like Montway did.
Thank you for the detailed review, Thinh. It's important to us that we provide superior communication to our customers. So we're happy to hear our options worked for you. As part of the logistics process, our team will reach out to many possible options to ship your car. If we present an option that may be different than booking, we've taken the time to make sure they can properly accommodate the vehicle and that they will be able to provide professional service. And if there are any issues, Montway is here to help. We hope you consider us for future car shipments. Have a good one!
Reviewed Oct. 22, 2020
I bought a car that I needed shipped to me. The seller was having difficulties finding transport. I found Montway Auto Transporters and they were proactive about getting my business. When the car was picked up though, I wasn't notified. Still, once I got the driver's info, I was able to work with him. Montway subcontracted my move. Communication was great when they were getting my business. Once they got it though, they throttled communication back.
Hello Peter, thank you for taking the time to write a review. As Montway is the broker in this transaction, our services are to assign a qualified carrier to pick up and transport your vehicle to its destination. Once the vehicle is assigned, Montways services are considered completed. While we do provide some assistance after, it is ultimately the responsibility of the assigned carrier. We will make sure to inform the assigned carrier about the communication issues and have our internal Carrier Compliance team perform an audit. As it's important that all carriers we work with provide outstanding service.
We would love the opportunity to try and make things right. We ask that you give us a call at 224-300-5391 or send us an email to feedback@montway.com at your earliest convenience.
Reviewed Oct. 21, 2020
I love Montway's customer service. Their quote was a little higher but it seems like they were a reliable service, so I went ahead with it. I had them transport a Kia, and it took five days. It was excellent. I thought it was gonna be more days. Also, the driver was great. He was very customer service oriented and very professional. He lets me up-to-date as to where he was with my car. My car is also the same as when he took it. I was very thankful for the service. Go with them. They provide reliable, friendly, and professional service.
Thanks for the awesome review, Gabriela! Happy we could help with your Kia. We'll be sure to let the driver know they did a great job.
Reviewed Oct. 21, 2020
I used Montway before for a motorcycle transportation. It was coming from California to Texas a few years back and it was covered. It was picked up on time, delivered on time, and there were no issues. Recently, I was picking up a classic car. It's a Triumph 1969 Spitfire and I had to transport it from Maine to Texas. Due to my previous experience, I went back to Montway. Their customer service was good but we had one issue with the first transporter. They already picked up several vehicles at the time and the car would not sit on their bed since there was not enough space for it, even though it's a very small car. But the customer service at Montway managed to get me another transporter. We were a few days delayed but they found the right transporter and the car was delivered safely. When I needed help, there was help on the phone, too.
Montway charged 70 to 75 cents per miles but I had to do it since I could not bring the car or drive it or haul it myself. When you haul vehicles through a long chunk of the country, the price per mile can become prohibitive. So a flat fee for across the country or coast to coast would be great. Other than that, the quote they gave me was accurate because I paid online the day I got the quote. The delivery was really professional, too. The driver was super nice and super friendly. He loaded the car with care and we loaded it together, so there was no mishap. The vehicle was also clean when it arrived. It was not enclosed and it was raining along the way but that was fine. The vehicle was in good shape and there were no issues with it.
All in all, Montway was easy to use and if I have people who want to move new vehicles, I would recommend them. But for classic cars, I would ask them to slice and dice the quotes. So deciding to use Montway would depend on the value of the car. If you got a '63 Corvette coming, which is $120,000 worth, that's fine. But if you got an old GT6 Triumph and you paid $5,000 for it, maybe you're not going to put $2,000 in transportation.
Thank you for the feedback and review, Stephan. We're always evaluating pricing and your feedback is helpful in understanding what our customers are looking for. Glad we could provide an easy to use service and we hope you consider us for future auto transportation.
Reviewed Oct. 21, 2020
I got a quote from Montway and two other companies for the transport of my personal vehicle from California to Georgia and I picked Montway based on reviews I found on the internet. The main issue that I had was whenever I scheduled the service, I told them on my initial call that I needed the car picked up on or before September 3rd because that was my moving date. I thought that was understood. But they put my earliest pick-up date as September 3rd instead. I had to find someone who was able to coordinate the car pick up because I had to leave California on the 3rd. But besides that, everything was communicated clearly and the transfer was done in a good timeframe. Also, the car didn't have any kind of problems whenever I picked it up. The quote I was given was very accurate and it's a good price for the service they provide. If I needed service again, I'd go to Montway first before any other company.
Thank you for the review and feedback, Austin. We apologize for the mixup and will be sure to audit to improve our services. Glad to hear that everything else was communicated properly and the service provided. If we can assist with anything else please let us know.
Reviewed Oct. 20, 2020
I used Montway to move a car from Winston-Salem to Holly Springs, North Carolina. The customer service was good. The time to drive the car from there to here took an hour and a half. They called when they were picking it up, and then they got here about an hour and a half later.
Thanks for choosing Montway for your car shipping needs! If we can help again in the future just let us know. Have a great day, Brenda!
Reviewed Oct. 20, 2020
I wanted my mom's Hyundai. When I called several companies, they all knew it was a delicate situation with my mom passing, but the others contacted me daily, which I found annoying. Unlike the other companies, Montway Auto had great customer service. They were very respectful and they didn't push themselves on me, which I appreciated. They were very helpful too. When I had to call back for more information, they did good. No one was at the house and my brother had to wait. Montway Auto called me and worked with my time frame. They were so efficient and I was surprised, but I was happy. The driver was awesome. He was from New Jersey, and when the gentleman picked up the car, he was great with my brother. When he arrived, he was excellent with me. I went with them because of the reviews I read online. The cost was better than expected as well.
Thank you for the review, Susan. We're glad we could help with your delicate situation. Every car has a story to it so we try and treat every order with care. If we can help with anything else just let us know.
Reviewed Oct. 20, 2020
We were in desperate need to get our car home. Someone told my husband about Montway so we called them. The communication back and forth didn’t go well. They gave me one price and then the price changed after a few days. I wasn’t satisfied with that. But I needed my car so we paid the price. Also, I waited for a couple of days to get my car here. But the guy that brought it communicated very well because when he got there to get my car, he called me. And he called me when he would make a stop and let me know he was stopping for lunch so it might be a little delayed. He kept me updated with what was going on getting my car from Tennessee to South Carolina and he made the experience much better. Other than the price change, the transport worked out good.
Hello Chinnise, we appreciate the review and feedback. We're happy to hear that the experience worked out well. We'd love the opportunity to try and make things right with your pricing concerns and kindly request you to send us an email to feedback@montway.com. Thank you for your time.
Reviewed Oct. 20, 2020
You would have to be flexible in working with Montway. They were a little cheaper but it was difficult at times to deal with them. They told me the car would be picked up on one day but they tried to change the date several times. When I was making the contract for the car, I explained to them that I was not in Ohio, the place that it was being picked up from, and I physically had to get there. We set the date based on the time that I was going to be in Ohio. I explained to them I was coming from New Jersey but they tried to change the date to a time of day when I wasn't gonna be there.
At one time, they kept calling my son and he was working so he wasn't answering the phone. The communication was different. I looked at my email and saw that I had missed a call. I called the trucker who hung up on me 'cause he must have been driving. So I called my son again and he said he had a bunch of work calls so he did call them back and everything was okay. The quote didn't change and Montway did end up making it work out but it was very frustrating.
Thank you for the review and feedback, Ellen. We strive to provide the best service possible and will be sure to speak with the carrier regarding their communication protocols. If there is anything else we can assist with please let us know.
Reviewed Oct. 19, 2020
I bought a car that was 900 miles away and I needed to have it shipped to me, which took less than two days. Montway's service was extraordinary and the price was better than a few others that I checked. I couldn't have asked for more. I’m very pleased.
Thanks for the great review, Brian! Near or far, we'll help ship your vehicle to where it needs to go. We hope you consider us for your future shipments.
Reviewed Oct. 19, 2020
I was buying a personal vehicle from California to transport to Kentucky. It was 2,200 miles. I have a few friends who transport cars for a living, but they were too busy, so I called Montway. I Googled them and they were one of the people that answered the phone. I ended up choosing them and the customer service was great. The cost was appropriate as well. I reached out to them and they gave me the driver's cell phone number. They would contact him and see where he was at, keeping an eye on where he was located at, and he would text me and say, “Hey, I'm here.” The driver was super. All in all, Montway is a good transport company. The purchaser who I got the car from explained to me what condition it was gonna be in, and they met my satisfaction.
Thank you for the review, Stephen! We strive to provide the best service we can and work with the most professional drivers. We hope you consider us for your future shipments.
Reviewed Oct. 19, 2020
When I compared all the information I could find in terms of years in business and customer feedback, Montway was acceptable compared to the others. Their price was also okay and it wasn't hard to get to them. I called pretty far ahead of time and they gave me the timeline. My son moved for graduate school and what was really important to me was getting the car there on a particular day for a very short range of days. They were good about saying, “If you need it here in this range, then we need to pick it up by this time and we will assign the route by this week. Even though you're saying 1,2,3 go now, you won't hear anything until the week before when we assign the driver.” Everything they said was fine. I started getting emails and text messages of what they were doing.
They quoted me $1,174 and that's what it was at the end. The driver was personable. He said, “I don't think I wanna come to your neighborhood.” I said, “I'm glad you called because I was gonna suggest we’d rendezvous at the Food Lion,” which was a place that he had picked out. He was very thorough about taking pictures and explaining stuff. We watched him strap the car on there and got to ask him questions. He explained that the car wouldn't stay in that position the entire time. As cars got loaded and unloaded, they would have to rearrange things to balance the weight out.
The only thing I would have was we had some miscommunications with his office in Sacramento. I asked for copies of the paperwork that I signed and they said, “You should automatically get it but if you don't, call the staff in the office and he can email it to you.” So I did. A couple days went by and I didn't have it. I called him again and he said, "I thought I’d sent that. Let me send it.” We had to do that three times. I don't know what sort of glitch it was, but the third time, he stayed on the phone and said, “Okay, I'm sending it again. Did you get it?” I finally got it.
The most important thing to me was I really wanted some control over when it was gonna get there. We moved my son to California in the middle of the fires. I was calling these people in Sacramento asking, “Are you evacuating your way? Are you affected because trucks can't get through?" They said they were okay. They had a place to keep the car in the meantime. They didn't charge me storage so I was really happy about that.
Since they are not doing the transport themselves, the experience that I might have is dependent on the agent that they pick. I would tremble to have the kind of business model that they do where their reputation is totally dependent on stuff outside of their control. We did have a few conversations from the research I had done and they were good about my questions such as "How do you pick your drivers? Do you have a way to disqualify people if they have a problem, or they can't show that they have insurance?” Some of the people that have had bad experiences, it turned out that whatever company has hired their transport agent didn't have insurance and lied to them or didn't have sufficient insurance.
Montway had said they require them to provide proof of insurance and they keep a database. They stop using people if they get complaints. They said the driver should be able to show me their insurance so I asked to see it. The poor guy said he never got that question but he called into his office and they said he could show it to me. He did and I got to look at it. They were able to resolve the concerns that I had.
Montway worked for me. Did they meet my expectations? Yes. Did they do everything that they said they would? Yes, they did. Some of these horror stories like, "They held my car hostage,” “They asked for more money,” “It was wrecked, and they took no responsibility,” I didn't have any of that bad stuff happen. Montway did everything they were supposed to do.
Amazing review! Thank you for choosing Montway for your transport, Jill. We're so happy to hear that you did your research and asked a lot of questions. We ask all customers, potential or current, to ask as many questions as possible. We are a niche industry and there is a lot to know. We have no problem helping in any way we can to ensure you have a great experience. We hope you consider us for any future transport needs.
Reviewed Oct. 19, 2020
We contacted Montway via chat at 7 o'clock in the morning and they answered right away. I was pleasantly surprised at how quickly they answered. Also, the quote they gave me was very accurate. They said the delivery was gonna be Thursday and they came on Saturday but they were very communicative about that so that's okay. I was going across the country and things happen.
Thank you for the review, Deb. We know communication is important so we provide expanded support hours across multiple communication methods to meet our customer's needs. If there is anything else we can assist with, please do not hesitate to contact us!
Reviewed Oct. 18, 2020
I bought a new car that was located in Louisiana and I needed to ship it to California. Montway's online reputation was good. They had a lot of positive reviews. They also had a very competitive price. Their reps were proactive and they got back to me on time. They were very good salespeople. For the most part, the quote was accurate. There was a last-minute change of $50, which was slightly annoying, but on a $1,200 deal, it was not that big of a deal. The driver was phenomenal. He was very thorough with his communication and he was very on point. It was a five-star delivery.
We are glad to hear that despite a price increase, we were able to service your order adequately, Ray. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Oct. 18, 2020
I bought a four-door Chevrolet sedan and needed it shipped 1,200 miles. When I was looking for a car transport, I used uShip and different companies bid to transport my car. There were a couple of them that I contacted who turned out to be illegitimate businesses. I looked for reliable auto transport companies and I found Montway and AmeriFreight. I contacted AmeriFreight first and they gave me a low quote. However, when it was time to book the transport, that quote went up substantially. I went to Montway and someone came online to chat with me. The rep efficiently got down to business and they transported my car for me. The quote I got was very accurate and the timeframe of the move worked out fine for me.
The seller of my car said that the car only had one ding on it. When it arrived, it had 12. Still, there was nothing major that cannot be taken care of. Also, the dings couldn't have been because of Montway's transport because they're all over the place. If I have to use an auto moving service in the future, I"ll consider MOntway first. My move worked fine with no glitches and hitches.
Thank you for the review, Vince. Glad we could provide efficient and professional service for your needs. If there anything else we can help with just let us know!
Reviewed Oct. 17, 2020
Our experience with Montway was fine. There were a lot of people out there that were cheaper, but other than that, it was good. Montway's representatives did very well and they were good about getting back to us. I was supposed to actually agree to the contract, and I did but it didn't look like it had gone through. They were Johnny-on-the-spot and did a good job. I particularly liked the guy who picked up our car. I said that there's a Walmart nearby and that it'll be a lot easier for him. He did a really great job and he spent some time explaining things to us.
We are very happy to hear that your transport went well, Sue. Thank you for your kind words, we will be sure to pass them on to Cruz Brother's Transport.
Reviewed Oct. 17, 2020
I bought a car online and had to transport it for about 800 miles. I put it on uShip and I got two or three quotes. I read a review about Montway that steered me that way, and I ended up booking through Montway's actual website rather than through uShip. All the communication was done online and it was great for me. They charged me what the quote was exactly and the timeframe was better than expected. But one comment I would have is that they've called me on the phone at least twice and then they've also emailed me other requests to review their service. My suggestion would be to quit bugging customers or at least make an effort to bug them once and then leave them alone.
Scott, thank you so much for your kind review. We are glad to hear that everything worked out.
Reviewed Oct. 16, 2020
We had three cars to move but only two drivers. The delivery was a bit of a problem in that the cars were delivered to my daughter's house because we had not arrived in the state. They delivered them to my daughter's account. She unwittingly signed the bill of lading saying that there was no damage, but there was some. So, I contacted Montway, and they said, "Sorry. The bill of lading, the delivery confirmation was signed. Therefore, too bad, you can't do anything about a claim," which was unreasonable and unfair. Apparently, the claim has to be with the independent contractor that drove the truck and not with Montway. However, they could have intervened. If they contracted with this driver, they could have done something other than just tell me to try to figure it out myself. They picked the car up and dropped it off on time. It's just that there was damage to the car that they won't take care of.
Hello Dale, I'm sorry to hear of the inconvenience with your claim. Our team has shared with you potential solutions in proceeding with your claim. We would be happy to assist in finding a resolution. Currently, we are waiting for you to share the requested documentation to proceed forward from our previous communications. We kindly request that you contact us at feedback@montway.com at your earliest convenience. Thank you.
Reviewed Oct. 16, 2020
The lady from Montway was really helpful. She got a quote very fast. We had other quotes and she took care of matching whatever price we needed. We also looked at their reviews online and they had good ones so we went with them. The driver was very fast and professional and the quote was very accurate. Everything was good.
Thank you for the excellent review, Grace. We appreciate you choosing Montway for your transport needs. We'll be sure to let Kyra know that she did an excellent job servicing your order. Looking forward to assisting again in the future.
Reviewed Oct. 15, 2020
I had purchased a vehicle in Georgia and I needed it moved to Ohio. We used Montway and they were good. The quote went up 100 bucks. But the quality of the vehicle when it arrived was fine.
Hello Greg, thanks for taking the time to leave a review. We appreciate the feedback and would love the opportunity to address your concerns. Please give us a call at (224) 300-5391 or feedback@montway.com.
Reviewed Oct. 15, 2020
My daughter moved from New York to California. Also, we were going to move in January so I looked into a number of transport companies. I wasn't happy with the answers I got from other companies. And compared to others I had checked out, Montway's quote was in line. It wasn't the highest, it wasn't the lowest.
The rep I spoke with was very friendly, attentive to what I needed, and answered my questions. The delivery went very smoothly. The driver kept in contact with us constantly prior to picking the car up and prior to dropping it off. He was very helpful as far as working out where he was gonna be picking it up and dropping it off. He got there way ahead of when he was supposed to. Given another chance, I would definitely give Montway a callback.
Dan, we are so glad to hear that everything went well with your daughter's transport and that Steph answered your questions adequately. Thank you for your kind words.
Reviewed Oct. 14, 2020
The car I bought was in Pennsylvania and I had to move it to Detroit. Everything was really good with Montway. The only problem I had was with their website. I originally put the wrong ZIP code in and it was a real hassle to change it. I was irritated because I spent an hour on the computer trying to change my code and I still wasn’t able to do it. At that point, I was ready to go with another company. Then, I booked it over the phone. The car arrived in good condition.
Thank you for the review, Ken. We're sorry to hear about the issues with the website. We'll make sure this is reported to our development team. If you have any issues in the future, please contact us at feedback@montway.com right away. Overall, glad to hear the car arrived in good condition. Have a great day!
Reviewed Oct. 14, 2020
I had a car in my home in North Carolina that needed to be transported to Vermont. I was looking for somebody to transport it other than me taking it and putting it on a trailer. Montway was the second company I looked at and they were the only ones that got back to me. The rep was great. He took the time to list everything that we needed and what was gonna to be done. It was straightforward. Within three days, they were there to pick it up so it was pretty quick. However, the cost was a little bit more than what they quoted me and they did not communicate during the transport. I got an email was after the fact that it was already delivered. Other than those, it worked out real well with Montway. They found somebody to do the transport and the guy that did the transportation was wonderful.
Hey Chris, thank you for taking the time to leave us a review. We're happy to hear everything worked out well. We'd love the opportunity to address your concerns. Please send us an email to feedback@montway.com when you get a chance.
Reviewed Oct. 13, 2020
I was relocating from North Carolina to Texas and Montway's reps were incredibly pleasant. The quote was around what I had expected and budgeted for and it was 100% accurate. Also, the vehicle's condition was perfect on the delivery. Everything looked like it did when I left the vehicle to be transported. The driver was quite friendly. He had a delay but he kept me informed during the process.
We appreciate the review, Nicole. Glad we could provide great service. We'll be sure to let the driver know they provided great communication. Have a great day!
Reviewed Oct. 13, 2020
I was moving across the country and I wanted my car with me. I googled and got a quote from two places. Montway was one of them. I wanted to fill out the trunk with stuff and they could accommodate that so I went with them instead of the other company and got a quote. Everything was through the chat window in the browser. It was no wait and they answered all the questions quick and prompt. They arrived before I expected the car to come. I don't see any scratches on the car and the quote was spot-on. It didn't vary at all. It might have been a bit pricey than the other companies but on the other hand, I didn't have to worry about it. They did. If I have a friend that needs to move the car, I would say that they should go with Montway.
We are so glad to hear that we were able to accommodate your requests, Astrid. Thank you so much for your kind words.
Reviewed Oct. 13, 2020
I moved from Hawaii to South Carolina so I had my car shipped. The quote I got from Montway was good. The transport took about a month. The driver drove from west to east so the car was dirty but it wasn't damaged. I can live with that. Montway has good service. I was not disappointed at all.
Calvin, we are glad to hear that everything went smoothly with your transport from Hawaii. Thank you so much for your kind review.
Reviewed Oct. 12, 2020
I looked at 3 or 4 companies. Montway wasn't the cheapest nor highest but the reviews online were good and reliable. The driver was awesome. He picked the car up from my family in Florida and they said he was a real nice guy. He called a day and a half later and said, "I'm a couple hours outside of Philly. Where can I meet you? At this address, right?" I said, "The address is right but I'm gonna be home not at least 'til tomorrow night, if not, the next day." He said it was not a problem, that he'd wait around at the local truck stop or he'd see if he could drop off another car or pick one up in the area. He also told me to let him know when I was ready and he'd come meet me.
The guy was super nice. I felt bad that he had to wait around 'cause time is money in that business. He had to spend the extra night at a truck stop and lost out on a day's money where he could have been making another drop-off or pickup. One thing that Montway dropped the ball on is they gave me a 3 to 5-day window, not a 2-day window. Other than that, everything went good.
Hello Chadwick, thank you for taking the time to leave us a review. We're happy to hear the driver provided great service. Please note that while Montway does work with the drivers in scheduling, it is ultimately the final decision of the driver when it comes to planning their route. The driver informed Montway that their travel time would be around 3-5 days. We'll be sure to let the driver know that overall they did a great job and also work with them on optimizing their travel schedule. We'd love the opportunity to discuss this further and kindly ask that the reviewer send us an email to feedback@montway.com. Have a great day!
Reviewed Oct. 12, 2020
We were moving and we had an extra vehicle and not enough drivers. I received quotes from about a dozen transport companies. The quotes went as high as $2,500 and there were quotes as low as $600. We started to do the research and looked at some of those. The high ones were far too high and with the low ones, there were a lot of additional fees that weren't upfront that might come into the cost at the end. Montway was very reasonable and they were upfront. Also, their reviews were the best when I was looking for a nice balance between the cost and the quality of service. Their rep and I talked about what I needed and they made the arrangements. They had a driver arranged within 36 hours and what they quoted was what we paid.
We had arranged for the driver to come for the pick up and I was supposed to meet him but I ended up in the hospital with surgery. The driver reached out and said he was coming. I said I was in the hospital and he was very sympathetic. I told him he was gonna meet my wife and my son. The driver came to the parking lot in the church by our house and he was very professional and helpful. My wife felt extremely at ease with him. He loaded up the vehicle and went on his way.
It only took about three days to get from New Jersey to its destination, my parents' house in Iowa. He called me at different stages of the trip and kept me abreast of what was going on, where he was, and how close he was gonna be to dropping it off. My folks live in a small town off the interstate. They parked on one of the main roads in town and then took the vehicle up and brought it down to my parents. From stopping the car, taking the vehicle off, driving to my parents' house, walking up to my parents, and then knocking, he gave me a step-by-step through the whole process. It was quite amusing.
I got to hear the whole interaction when he was dropping off the car and when the last payment was made. That was very good. My parents are older and they were quite happy with the whole process. The driver was a really good guy and everybody who had any interactions with him said he was a good guy. My phone interactions were fantastic and it was delivered on time, very safely, and securely. We had an excellent experience. I have another car that's out in New Jersey and at some point, we're going to arrange for the delivery with Montway. We're pretty excited about that.
Thank you for the wonderful review, Scott. We encourage all customers to do their research. Our industry is very niche and has a wide range of variables to consider. We do our best and use a wide range of technology and industry knowledge to provide a fair and accurate quote. We also pride ourselves on working with the most professional drivers out there. So we're happy to hear that the driver provided great service. If there is anything else we can help with, please let us know. Have a great one!
Reviewed Oct. 12, 2020
Montway is reliable, dependable, and very affordable. I had my car transported from Texas to Georgia. I looked into five transport companies and researched the prices. Montway was the cheaper one. I did an online process to start. They called right away to give a quote and the online quote I got was exactly the same. Then I ended up filling everything by phone. Once they did the deposit, they set up a transport service five days later. After that, it went pretty quickly.
The drivers took detailed pictures. It was a map of my car detailing anything they saw and they gave me those. They were able to get my car within one day of my anticipated date. The whole process took seven days from me booking the online appointment to finishing up everything. The car arrived with no issue.
We are thrilled to hear that everything went smoothly throughout the process, Ericka. Thank you so much for your kind words.
Reviewed Oct. 11, 2020
I went with Montway because of the reviews and the price but they raised the price at the end. The driver was great though. He was very helpful, very informative and stayed in contact the entire time. He communicated really well. Because the truck was loaded, the pickup took a little bit longer by an hour. The transport took five days and I would use the service again.
We are glad to hear that everything worked out, Melissa. Our quotes are based on the current market rate, and unfortunately, there are times the rate fluctuates greatly. We do thank you for understanding, and your kind review.
Reviewed Oct. 11, 2020
I shipped my SUV from Atlanta to Texas. It was put on the back on the lower part of the truck and I questioned why it was in the back but the driver assured me that nothing would happen to my car. My car was damaged. It was delivered with the luggage rack all smashed in on both sides. I called Montway and they told me that I would have to go through the company but I don't know who was the broker they used to get my car. There was nothing they can do about it and I will have to file a claim through my insurance company.
Hello Yvonne, I'm sorry to hear of the inconvenience with your claim. Our team has shared with you potential solutions in proceeding with your claim. We would be happy to assist in finding a resolution. Currently, we are waiting for you to share the requested documentation to proceed forward from our previous communications. We kindly request that you contact us at feedback@montway.com at your earliest convenience. Thank you.
Reviewed Oct. 11, 2020
The communication with Montway was a little bit spotty at first. I had to transport my father's car from Florida to Rhode Island and the first agent I spoke to didn't explain everything to me so I was surprised by a few things. For one, they're a broker and they deal with local companies all over. I didn't know that. The other thing was the method of payment and the cancellation policy weren't explained to me upfront. I didn't feel like the first agent I spoke to gave me good information. He was more anxious to book it.
The particular company who we booked had to cancel because they had an issue with their truck. They couldn't do it in the timeframe that I needed it done. I did speak to a supervisor and the supervisor was excellent. He took charge of it and explained. I've already called him about the lack of information with the first conversation then I spoke to him a second time about the canceled truck and what to do from there. He found another trucking company and they were able to get there exactly when I wanted them to. The supervisor was very communicative which I appreciated. The trucker that they hired was excellent. I couldn't have asked for any more from this trucker.
I would recommend Montway because in the end, it all worked out. I was very happy with the trucker and with the supervisor who jumped in and helped me. However, I would put a caveat that people need to make sure that the agent they speak to definitely gives them all the information they need. They gotta make sure that they ask a lot of questions about payment and scheduling. Even if the agent doesn’t tell them, they have to know enough to ask. It was a stressful time with my dad dying and it would have been nice if it was less effort and I had the information correctly. I had to call back a bunch of times then the first trucker canceled. I felt like it was more work than needed to be done at that time. If I wasn’t under so much stress from my dad dying, maybe it wouldn’t have been so bad.
Betsey, we are sorry to hear that you felt your booking agent was not the most informative, but we are glad to hear that Pierre stepped in to make this right. Thank you so much for your kind review.
Reviewed Oct. 10, 2020
Everything went pretty smoothly. It took maybe a week to get Montway to commit but once they found a driver for the vehicle, it was just a couple of days. The only thing was once I booked and they were finally going to pick up the car, the price was maybe $50 more than they quoted. I don't know how that happened, but they changed the price from the online price.
Thank you for the review, Randy. We appreciate the opportunity to help ship your car!
We do apologize for the misunderstanding regarding the price. Our team has reached out to discuss in more detail. If you have any additional questions or concerns, please email us at feedback@Montway.com.
Reviewed Oct. 10, 2020
I needed to have the car transported to where I live which is just an hour away. I was about to have surgery and I wanted to make sure the car was in my driveway. Montway was the cheapest so I went with them. There was a little confusion though. They have to get on board with what's going in the company and finding out where they gotta go, pick up the car and drop it off. That was the only mix-up we had. The cost was good. I like the way they split it up ‘cause that helps a lot. Overall, the experience was good. The vehicle arrived in perfect condition.
Marci, we are thrilled to be able to assist. We are glad the mix up was taken care of and the rest of your transport went well, thank you for your kind review.
Reviewed Oct. 10, 2020
I bought a ’67 Camaro and had to transport it from Goodrich, Michigan to Plano, Texas. I did an online search for transport companies and requested a quote from Montway. I was contacted by one of their CSRs and she was awesome. She gave me a way to contact her and she kept in touch with me throughout the process. She took ownership of the deal. I chose to go with them because of her customer service.
The quote they gave was very competitive. They weren't the lowest but they were not the highest. And their website was simple and efficient to work with. The transport took two days and the car was a little dusty when it was delivered but it was fine. It was in an enclosed trailer and the driver had another car behind it that he had to drop in North Texas so he stopped there first. He communicated with me the whole process - when he was leaving to go pick up the car, the estimated time, allowed me to give that time to the dealer that had the car, when he got on the road, where he was gonna stay the night, and what time he expected to be in Texas. The customer service from Montway was above what I expected. They gave very personal service and they interacted as if that vehicle belongs to them personally.
Thanks for the awesome review, Jack! Glad we could provide top-notch service for your Camaro. Everyone's car has a story and it's important to us that it's treated with care. If we can help with anything else just let us know!
Reviewed Oct. 9, 2020
I was happy with Montway. There were no glitches from pickup to delivery. They did the transport from California to Florida in 3 days and it went great. They wouldn't come into my street for the delivery because it was too narrow so they kinda stopped at the McDonald's around the corner and I went out and picked it up. The cost went up slightly because I had a bunch of luggage in the car. They said that they had to charge for the weight of the luggage a couple hundred bucks.
Hello Steve, thanks for the review. Happy to hear most everything went well. We reached out to the customer to clarify the luggage policy and upon audit, decided it would be in the best interest of the customer to compensate for the inconvenience. Truck drivers have very tight restrictions when it comes to luggage in the vehicle and it's important that we clarify the reasoning behind our strict terms. If the customer has any other questions or concerns, please contact us at feedback@montway.com.
Reviewed Oct. 9, 2020
I have used Montway twice. The last one took four days. The only problem I had was that I paid for a set pick-up time and day. It wasn't until like two hours before that it was actually picked up that I had any communications from them, as opposed to me having to call them and try to figure out where they were at.
Hello Loren, we apologize for the inconvenience. Communication is incredibly important in our industry. We have passed your feedback to our specialty services team so that they may review your order. We also reached out to discuss your order in more detail. We thank you for speaking with us and if there is anything else we can assist with please let us know.
Reviewed Oct. 9, 2020
I bought a vehicle. It was just the vehicle I was looking for and it was across the country. I liked everything on Montway's website and how the website worked. It was pretty easy. I went with them for the transport of the vehicle. The quote was more than what I wanted to pay, but it is what it is and it was fair. Also, the driver was great and the pick up time was better than my expectations. I was really pleased with how everything transpired. I’d use them again in a heartbeat if I need to.
Thank you for the review and feedback, Rick. We're happy to hear that our website was easy to navigate. All part of our goal to provide a seamless experience. If there is anything else we can help with just let us know!
Reviewed Oct. 8, 2020
I looked at 3 companies and Montway was the one that got to me fastest. There were a few other competing quotes that were a bit cheaper but they didn't get back to me or I would send emails and calls and I would get nothing back. Montway answered all of my questions and I was on my way within a matter of 5 to 10 minutes setting up the pickup in LA. They transported a personal vehicle to New York in 9 days. The estimated time was a week and it took a bit longer than that but it wasn't that much of a big deal. The quote was spot on and everything went smoothly. The experience was painless. I was always in contact with Montway or my driver. I never felt like there was any funny business going on.
Rami, we are glad to hear that you were kept informed during your transport. Delays do occur sometimes, and we truly appreciate your understanding, and thank you for your kind words.
Updated review: Nov. 30, 2020
Montway has addressed my concerns and I am pleased to change my review from four to five stars. I would use them again for auto transport.
Original Review: Oct. 8, 2020
My husband and I have a son who is attending college in Michigan, and we live in California. We shipped the car out there so that he would have some transportation. We looked at at least five transport companies. We made arrangements to go with another company, but we weren't happy with where it was going. I found Montway to be, at the outset, much more professional and responsive. From the time I made my initial call until I was contacted by the driver was a matter of several hours, as opposed to having to reach out to the other one and not getting a phone call back. The car was picked up that night because they were in the area.
Kyra, the first person I spoke with, was terrific. However, there was some miscommunication about how long delivery would take. Her words to me were that the transport company had five to seven days to deliver the car, when what she really should have said was it's approximately five to seven days because it took them 12 or 13 days. And that was very different than what we had expected. When I followed up with the delivery estimate, and that miscommunication, the first person I spoke with was absolutely not well-equipped to handle customer issues. I found him very difficult to understand and he just kept repeating the same thing. I then asked to speak to a supervisor. Layla called me back and she was much more helpful. But she told me that she would look into some sort of compensation for our troubles and would call me back, but she never called me back.
Montway's prices were reasonable, and the quote was accurate. They were much easier to work with and I didn't feel like I got the runaround on getting everything set up. They were professional but needs to be sure they understood the specifics of the delivery times.
We appreciate the review, Jennifer. We're glad everything worked out well but we do apologize for the miscommunication regarding timing. Communication is incredibly important and this is a good example of how a few misspoken words can lead to a lot of headaches. Feedback such as yours is how we continue to improve our processes and services so we can stay the top-rated company in our industry.
We have audited the order and reached out to the customer to provide compensation for the communication issues. If the customer has any additional feedback or questions, please contact us at feedback@montway.com.
Reviewed Oct. 7, 2020
I had an ‘89 Porsche which I was giving to my grandson and I needed to transport it about 80 miles down there. I compared three transport options then I went with Montway because their price was good and they could do it quickly. Things went pretty smoothly and their service was a good value. But they came a day late and we were a little disappointed they didn’t get it on the day they promised. Just had too much going on. But that was the only problem that I had and once arriving, the driver was good. They handled the car with care and my grandson said it was handled well down there, too.
When they loaded it first, they told me they were going to have to take it back to their base and put it on a different truck to carry it. I needed a winch struck on this end because the battery was dead and I had an emergency brake. It was grabbing, so I decided not to try to charge it up and drive it, just let them winch it home. But the driver ended up taking it all the way down there with the same truck. So, it got there quickly and it took about an hour and a half. There was also no damage on the car when it arrived.
Hello Oliver, thanks for the review! We're sorry to hear that we did not meet your pickup expectations. Montway provides estimated dates for pickup based on thousands of similar shipments. But dates are not guaranteed as delays can occur for various reasons ranging from traffic, weather, mechanical and more. We are happy to hear the driver did a good job and handled with care. We'll be sure to let them know! If we can help with anything else, please let us know.
Reviewed Oct. 7, 2020
I bought a car in New York and wanted it in Tucson, Arizona. Montway was able to do the service when I wanted it and their price was very reasonable. Their rep was very knowledgeable and answered any questions that I had. He did a good job. The price was good and it was accurate. I had a friend that lives in Tucson that was there and met the driver. We had a little glitch on the address. Either Montway or I transposed the address numbers from 585 to 855. But when the driver called my friend in Tucson, she corrected it and there was no problem. The transport took five days from the time it left New York to Tucson.
We are glad to hear that the hiccup didn't cause too much trouble, Richard. Thank you so much for your kind review.
Reviewed Oct. 6, 2020
I was picking up a car in Scottsdale, Arizona. The guy down there said he was having trouble getting a shipper. So, I called Montway and I set it up with them to pick the car up in Arizona and bring it back here to Plymouth. After that, I called and got a quote because I was looking at another car in Seattle. They gave me a quote that I was happy with to bring the car here to Michigan, but the deal fell through.
The only thing I was a little disappointed on is when the guy was coming up here in Plymouth, Michigan and he called me to meet him over at a Walmart parking lot somewhere over off of Southfield Road in Southfield. I told him, “I'm not driving out there. With traffic, it's a half hour drive. What am I gonna do when I get there? I gotta drive there, leave my car there, and pick it up, and bring it back home. What am I gonna do? If you’re worried about where you’re gonna park, there’s a big parking lot up here at Home Depot, a mile from where I live. If you wanna meet me there, I'll meet you there, and I'll make arrangements for the car.” And he said, “Okay, I'll be there in a half hour.” That was around 7 o'clock. Finally, he started calling me at 9:30. I said to myself he better find a place to sleep because I’m not coming up there to pick up the car.
About 20 minutes or so, there was a knock at the front door. He said, “Here's your car in the front yard.” I asked, "How did you get in?” “Well, through the street.” “I told you you could have got here. I don’t know why you kept insisting.” And then when I called Montway's office, they sided with the driver and asked why I couldn't it up over there. I said because I didn’t pay for that. It was my understanding I paid for pick up at the door and deliver at the door. But we got through it. No big deal.
It was dark at night. But we walked around the car with a flashlight and the only concern I had was there were supposed to be two keys, and the driver said there was only one. I called the guy in Arizona and he said, “No,” he and Jay made a mistake. There was only one key. I said, “Fine then. Then we got everything you promised me that I would get.” And that was all set. Montway's driver took some pictures of the car. Other than that, everything was good. The next day, when I brought it out in the daylight, everything looked good on it.
They were fast in picking it up. When I called them to pick it up, it was three at the most that they did. And then they came here to drop it off a day earlier than they thought they would. I was perfectly happy with that. I couldn't ask for anything better. Picking it up and bringing it in here, the time was very short. That's why I wasn't afraid to call again on a couple of other cars that I was looking at to buy to get shipping quotes. Their quotes were close to what I was getting. So, I would use them again. There are no two ways about it.
Hello Angelo, thank you for the review. Montway provides door-to-door service. Which states that the driver will pick-up and/or deliver as legally and safely as possible to the locations. If the driver is restricted from entering the area or they feel it is unsafe, they will ask to meet at a designated nearby location. We're also here to provide assistance as well if coordinating a location is difficult. We reached out to the reviewer to provide further information. If the reviewer has any other questions or concerns, we ask that they send us an email to feedback@montway.com.
Reviewed Oct. 6, 2020
I needed to transport a car from Vancouver, Washington to Michigan. I checked out two of companies and based on their price and timing, I went with Montway. Their reps were very good and kept me up to date about what was going on. They informed me where the vehicle was and got back in touch with me when I was asking them about where it was while I was timing and when it was going to be arriving. The quote that they gave me was also good and the transport from beginning to end took six days. I thought it was going to be longer. The driver who picked the vehicle up delivered it to me and our interaction was very good. The vehicle was a little dusty when it arrived, but I could see why. Other than that, it was fine. I would recommend going with Montway to anybody else. They have very competitive pricing and their reps are very responsive to customer service needs.
Dave, we are thrilled to hear that everything went smoothly with your transport. We do our best to ensure our support agents and carriers provide the best service possible. Thank you for your kind review.
Reviewed Oct. 5, 2020
Montway had a better rating, but it infuriated me that I had to pay $400 more to pick the day that I wanted to transport the vehicle. I had a schedule I had to meet. Instead of being a four-day delivery, I needed it in a single day. Another 100 bucks would’ve been fine. The quote was supposed to be 800 bucks but instead, it was $1,200. The transporter also came in the evening because they had some other stuff that he was doing. That really aggravated me. I don't care if he came at night and that would have been fine. But the delivery day was fine. The transport took a couple of days and it was perfect because we were in the house where it was gonna be delivered.
Thank you for the feedback, Steve. We're sorry to hear that the pricing did not meet your expectations. Due to auto transport being a niche industry type, the window of pickup can play a large factor in pricing. In order to meet the requirements of one or two-day pick-up, we have to arrange for local trucks, storage options, and more in order to satisfy the limited window. With a more flexible window, such as our normal 5-day estimate, we are much more likely to have the vehicle loaded onto a trailer while it's on the route without interruption.
Outside of this, we're happy we could provide great service for your needs. If you have any questions or there is anything else we can assist with please let us know.
Reviewed Oct. 5, 2020
We have a summer home in Maine, and we ship cars back and forth from Maine to Chicago twice a year. Once in the spring and once in the fall. That's about 1000 miles. I've been using Van 3 for the last 10 transfers. I've been doing this for about eight years, and I used a couple of other companies as well. However, I was super frustrated with Van 3 because the cars just go missing.
I don't lose my temper very often. Car shipping causes me to lose my temper a lot. It’s just simple stuff. It must be a pretty low-margin business. They pick up other jobs and do other things, which is fine. I don't care if it's a day late. They're just very poor about giving you the status. On the other hand, my experience with Montway this one time was perfect. They showed up when they would show up. They gave me direct access to the driver, the driver called me when he was close. We agreed on a meeting place. Everything went very smoothly. The quote was right on. I have a very good experience.
Shipping your car can be a stressful experience, even when things go well, and we are happy to hear that we were able to make this a smooth process for you, Jeff. Thank you so much for your kind words.
Reviewed Oct. 5, 2020
I looked at transport companies since I didn't want our daughter driving cross-country alone back to college. Montway's salespeople were obnoxious but the industry doesn't have the best reputation because of all these brokers out there fighting for your business. And these brokers are not good to deal with, whether it's Montway or some other company. The only incentive the broker has is to close the deal and they don't care about customer service as far I can tell. There's no incentive for them to give you a price that's realistic and they're just going to give you a price that is going to get you on the hook. And the pricing can be very problematic in this business because they'll try to lowball you in, then all sudden, all these other charges come up after you've committed and so on. So it's a bad brokerage experience.
Despite that, the quote that Montway gave me was very accurate. They gave me a price and in the end, that was the price I paid. But if you do any kind of research on this business, watch out because there's a lot of bait and switch that goes on. The whole transport took 10 days but the car didn't have to be there on a certain date. The driver was good and when my daughter received the car and she checked it out, it seemed fine. All in all, the brokers were typical of this industry but the actual delivery was as expected.
Thank you for your review, Chris. We are glad to hear that your daughter's vehicle made it safe and sound.
Original Review: Oct. 4, 2020
I have a couple issues that I wish did not happen. But we received our cars and everything was fine. The rep was very professional. I called three weeks to a month in advance to reserve the time and date, so that I knew exactly what they needed and what would happen because we had a certain timeline and window. I was three or four days out from the date when we knew that we would need it, and I had to start calling Montway because I wasn't hearing anything. I was like, "I wanna confirm. Are my cars gonna be picked up?" I had to call multiple times. There was a lack of follow-up as the transport got closer to the date. And then when I called, they were just like, "Oh, yeah. We don't know. We're still waiting for someone to pick up the order."
I get that's part of the process. But if there was not a certainty to me as the client, that was extremely unnerving. Because I didn't know whether I needed to go and create a plan B somewhere. I didn't know if it would work out, which ultimately, I kept calling, so they realized either, "This lady is crazy or likely to do something." Eventually, all of a sudden, they were like, "Oh, now we have a person." "Okay. Great." I understand it's not a perfect science, but with that much time in advance, they should have some ways to give some sort of certainty to the customer.
When the gentleman arrived in Arizona, we had said we would not be there until Sunday but he arrived on a Saturday. So, we had to switch up the address because we weren't there yet. I made arrangements to drop off the cars. The driver literally dropped off our cars in the middle of a median, on a busy street. It wasn't pulled off to the side. It wasn't in a parking lot. It wasn't shoulder. We weren't there so I had to send my mom who is 73 because he couldn't drive into her neighborhood, which I understand, trucks and reasons and corners or whatever. But his solution was park in the middle of the median in a road where my mom had to cross a busy street and then go back and forth three times, because we have three cars, to bring each car to her house. It was the weirdest thing.
Thank you for taking the time to leave a review. We are always striving to improve our services. We'll make sure the feedback here is provided to the appropriate teams. In auto transport, carriers work on a pretty limited schedule and it may not be possible to have final confirmation of pick-up until a day or two prior. There are also specific requirements and regulations for how trucks operate when it comes to the parking of their trucks. What is important for us is that we properly clarify these specifics with customers. Not everyone ships a car every day... we ship thousands every day. So it's our job to make sure the customer is prepared for all possibilities and that we're here to help if needed. If you have any additional questions or feedback please feel free to contact us at feedback@montway.com.
Reviewed Oct. 4, 2020
I was moving from Texas to California and I didn't want to drive my car there, so I figured I could get it transported. I looked at maybe two or three moving companies because I thought that they had different departments that could handle my packaged stuff and then my car. One or two of them had that service but it seemed like they weren't servicing me. I googled "the best car transport services" and I saw an article that highlighted at least four different car transportation companies. The article highlighted each company as being good for a different purpose depending on what’s most important to you, and Montway was one of the first listed.
I got an email after I made the order online, and I eventually got a clarification call to finalize the order. I also got a few emails after that. I got an email saying that my billing address wasn't correct. I got a call to verify the billing address and once that was finalized, the order fully went through. It was pretty good overall. And then at one point, I was trying to figure out when they would give me a date, so I called Montway to kind of clarify that, and the representative explained to me how the service works.
The transport happened in about three days. On the one hand, I was happy that it came sooner than expected. But I originally was told that it would arrive four days after pickup at the earliest. Had pickup not happened the day that it happened, I wouldn't have been there to pick up my car. I'm sure that wouldn't have been the end of the world, but I also assume it may have complicated things somewhat. I don't know if they would continue on their journey and come back to me another day or leave it somewhere. Most people like when things come earlier than expected, but I felt like if my plans were different, it could have come out differently.
I don't necessarily think this is Montway’s fault, but the article that I found highlighted Montway as one of the best if not the only car transportation services that can give you a solid date and that can allow you to choose the date that you have for pickup. So, when I filled out their order form, I chose a specific date, because I knew that I would be at the drop off location on time. I have to schedule an airport and a lot of different things around it. It wasn't until later on when I spoke to the representatives that I realized that that's more of a premium service and it costs a lot more to have the date finalized. That might also have been because of Labor Day, but it was more or less too late to finalize that date. You also can't finalize based on the weekend. I was kind of disappointed, then I realized Montway didn't say that I could specify my date.
We are so glad to hear that we were able to make your transport work out, Chelsea. We encourage all our customers to do their homework and pick the best-suited company for their needs. Thank you so much for your kind review.
Reviewed Oct. 4, 2020
I needed to transport my vehicle for 2,088 miles. I looked into 4 companies and Montway responded to my request because I was looking for a way to transport my car right away. Their price was also very competitive and was lower that the other quotes that I got. Then, when I called and talked with them, their customer service was excellent. The gentleman who handled the transport was very nice, too. He couldn't speak much English, so it was hard to talk with him, but he understood me. But he had an 18-wheeler and I lived in an apartment, so he couldn't come into my complex. I had to drive my car out to meet him, but it was fine.
I felt kind of strange leaving my car with someone that I didn't know because he took my car back to where he had his big 18-wheeler parked. But I signed everything and it was on his clipboard, so I felt that it was legit. Then my car arrived earlier than expected and in perfect condition, so I was really happy with the whole process.
We are so glad to hear that everything went well with your shipment. Thank you for your kind words, we will be sure to pass them on to JB Transport Express.
Reviewed Oct. 3, 2020
We used Montway for a PCS move in the military. It was from Washington state to Texas. I went on a website that listed top transport companies, to go through for things like customer service and satisfaction and they were listed as the top one with price and customer. The sales representative that I've talked to on the phone to set it up was awesome. It was a lady and she was quick and precise, and to the point with everything and was cut-and-dry about coverage, 'cause I had a lot of questions about that. She was able to help me out quite a bit along the way and make sure I wasn't left with questions at the end of the phone call.
The quote provided was really good. It was a lot cheaper than a lot of other ones that I got quotes through. A lot of the places that you get quotes through, and then process the payment or their price for the overall shipment, change on you at the last minute, but it was the same price from start to finish and smooth sailing for the whole thing. I'm definitely gonna use Montway again for when I do PCS. I've been recommending them to a lot of people that I work with.
Christopher, we are glad to hear that Julia did a great job setting expectations and providing excellent service. Thank you so much for your kind review.
Reviewed Oct. 3, 2020
The representatives at Montway were helpful. They're very good. They did the work for me and the quote was reasonable. It wasn't cheap or too expensive. The driver was a good guy. They picked it up in Springfield one day and it was on my doorstep the next day. The car was the same condition as I left it. It's a good service. They're reliable and quick.
Alan, thank you so much for your kind words. We are thrilled to hear that the carrier made your trip from Springfield a smooth one.
Reviewed Oct. 3, 2020
I needed to move a car from another city to here. I got several quotes from different companies but Montway seemed to be the most responsive. They were very helpful and returned my calls and messages promptly. And then, the driver was very professional and got the car unloaded quickly. Everything went fine. I would recommend Montway to anybody.
Thanks for the great review, Roger! So happy to hear we could provide a great experience. If there is anything else we can assist with please let us know.
Reviewed Oct. 2, 2020
I just purchased a car and had Montway transport it for me. My experience with their rep was good. They were very punctual to getting something resolved. They also gave a nice quote. The delivery was right on point as they stated. The driver was good too and the vehicle was in excellent condition when it arrived.
We are glad to hear that everything went smoothly, West. Thank you for your kind words, we will be sure to pass them on to Ramia Transport.
Reviewed Oct. 2, 2020
We were moving a car here in Oregon to Connecticut. It was my father's car and he's no longer able to drive so I shipped it out to his grandson who just turned 16. I had another competitor that I was trying to work with but they were not responsive so I ended up going through Montway. After reading about them, I got some good vibes that they would be a good company to use. In less than 24 hours, I had a response back and in less than a week, we got the car shipped. Whereas I've been two weeks with another company and haven't heard a peep.
Everything worked out seamlessly with Montway. The car was in great order when it was delivered. We ended up paying $100 more but I was fine with it. They called me and asked if I was willing to take it or did I want them to wait to try and find somebody else. We took the quote and everything went very smooth from there. It was worth it. They were higher priced than some of the other quotes but that was why we weren’t getting anybody on the board to take the quote.
Julie, we are so glad that the transport of your father's vehicle went well. Thank you for your kind review.
Reviewed Oct. 2, 2020
I purchased a new car. I did research online on various transport companies and Montway seemed to be amongst the best. The coordination was a very easy experience. They were in constant communication with me about it. For the delivery, the driver was very thorough, seemed to know what he was doing, and very courteous. I was surprised that the transport took only four days. There must have been multiple drivers in the truck and they switched driving because it was almost 3,000 miles. That’s a lot of driving every day. And then, the quote was exactly what I paid. I was very happy with the service. I would use them again should the need arise.
Frank, we are so glad to hear that the carrier was able to get your vehicle to you in a timely manner. Thank you so much for your kind review, and we look forward to working with you in the future.
Reviewed Oct. 1, 2020
I called Montway then we made a plan. They were able to meet my requested pickup date and they delivered in Seattle a few days earlier than I expected which I liked. The initial quote and the final cost matched. The driver was communicative. They called us the day before they were going to drop off the vehicle which was helpful. Everything went smoothly and it was enjoyable working with them.
Joseph, we are so glad to hear that everything went smoothly with your shipment and we were able to get your vehicle to you quickly. Thank you so much for your kind words.
Updated review: Nov. 23, 2020
Rick in customer service went out of his way to resolve any issues that I had.
Original Review: Oct. 1, 2020
I knew about Montway online. I looked up comparable rates to two other companies. Montway had the lowest rates and with a better rating. Then picking up was easy. We met up at a shopping center. We analyzed the car and made any notes. It was pretty professional. I was happy with the rep's customer interaction. He was easy to work with and he got here in a timely manner.
The only problem I had with Montway was the quote. I got a quote from an agent and another agent was put on to my case. I told them the quote that I got originally from the agent and then the second agent said that was an outrageous quote. He talked to the manager and they couldn't beat the first quote that I was given, which was very disappointing to me because I was promised the first quote, and I found the documentation. Then the second agent said that the first agent doesn't work there anymore and that they couldn't honor the first quote. The best that they did for me was lower at about $50. Everything else was okay though.
Hello Kevin, thank you for the review. We have reached out to you to discuss the pricing issue. After auditing the order in question, we felt it was best to go back and retroactively honor the original quote based on the unique situation. We pride ourselves on providing the best service possible. If we can assist with anything else, please send us an email at feedback@montway.com.
Reviewed Oct. 1, 2020
Montway's customer service was right awa. They were precise and informative. They explained everything to a tee plate. And the transport was a lot quicker than I thought it would. The driver was quick on responding. He changed scheduled time four times so I had to move my schedule around a few times. And then he got here. I ended up helping him find a place to turn around the car. But he seemed pretty high energy. I was like, "You've had some Red Bulls, haven't you?" It was late at night. He did get it there late at night, though.
And then when we were looking through the car, I noticed the back had been messed with. I called my dad and asked him if he did anything with the back. The spare tire had been moved. We don't know if it was just shifted because of the transportation or what the scenario was. The car was running perfectly well, but we drove it once. It was running perfectly fine, but maybe something shifted. But everything was fine on arrival other than that.
We are thrilled to hear that everything went well, Catherine. We will be sure to speak with the carrier in regards to their scheduling, but we are glad that he was able to make it happen quickly for you.
Media


