Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
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Reviewed July 3, 2021
The driver was very courteous and nice. He kept us informed of his location and ETA. He was right on. The only thing that I wasn't happy about is the fact that Montway gave me a quote and then after that, they called me and said that they have to change the number. The final price was about 18% higher than the original quote.
We appreciate your feedback, Maria. A quote is an estimation of the price it will take to move your vehicle. We base this quote on many factors. But, there are many unforeseen situations that can push prices beyond expectations. An example would be truck driver availability. We'll always do our best to keep prices fair. So know that even when prices change, we're always trying to provide the best price we can. We wish you the best and hope you consider us for future shipping needs.
Reviewed July 3, 2021
The reps were being helpful but they couldn’t keep their word on the pickup date. Still, the driver was great and the cost was more than fair. People should most definitely use Montway.
We appreciate the feedback, Will. We're always working to provide the best service we can.
Reviewed July 2, 2021
I contacted Montway on their website and everything was handled very smoothly. I got a call, made the arrangements, and had good communication back and forth. They told me the dates that they would pick up the car and when it would be delivered and followed through just as they had said. Pay attention to posts that are made regarding the service that was given and attention that was paid to one's particular needs. Look at multiple reviews. There's always gonna be people unhappy about things. But if it repeats over and over, pay attention to that. I just didn't see that with the service that I had.
Thank you for the review, John. Auto transport is a complicated and intricate service. We do our best to make it easy for our customers. We just ask that all our customers are clear with us in what they need. And understand that there are limitations on what we can deliver. Communication makes everyone's lives easier. If we can help again in the future just let us know!
Reviewed July 2, 2021
I would recommend and use Montway again. I had a good experience with them although there should probably be more agreement between the driver and Montway as far as my requirements. I didn't want it delivered before a certain date so they had a little trouble with that but I understand how that all works. I had someone pick up the car but it was cleaned before the driver dropped it off. Montway has good service and people should use them.
Thank you for the feedback, Brian. We're always striving to provide the best experience and your feedback makes that possible. If we can help with anything else let us know.
Reviewed July 2, 2021
Everything was good, including the information. The driver was very good and professional. I enjoyed communicating with him.
Thanks for the review, Daniel. Always happy to hear when the driver does a good job. If we can help with anything else let us know.
Reviewed July 1, 2021
The driver communicated his approximate time. Then he contacted me to verify that we were gonna be present and that his transport vehicle would be able to fit. They came the day that they said they were going to come and the time that they were going to come. They also got the vehicle there within the timeframe that they said. Working with Montway was good.
Thanks for the review, Oteria. We're happy to help with your shipping needs at any time.
Reviewed July 1, 2021
The driver was kind, professional and did a really good job. Had a slight schedule change and communicated it well and was on the mark for delivery.
Happy to hear the driver did great. Thanks for choosing Montway.
Reviewed July 1, 2021
The communications were very good and the responses were very timely. Montway took our car ahead of schedule and got it delivered in three days. It was the same as it was picked up.
Thanks for choosing Montway for professional car shipping services!
Reviewed July 1, 2021
Montway was fabulous and I was 100% pleased with them. What I liked was, every time I had two or three questions and I called somebody or was online, I got quick responses. My sister shipped her car about the same time I shipped mine and both the drivers were excellent. They were thorough and professional. And we felt totally confident, not only in shipping out, but when they were to be received. It worked out beautifully in both cases, so we couldn't do better. Other than that, I initially talked to another company and they said I couldn't put anything in the car at all. But much to my surprise, when I called Montway, they said I could put 100 lbs. in or I could pay extra money and put in more weight. That was perfect.
Thanks for the review, Gladys. Happy we could help you and your sister with your shipments. If we can help with anything else let us know.
Reviewed June 30, 2021
We liked the covered truck versus the open, and Montway's price was right. The customer service and the driver were fantastic. The driver was very professional when he got here, and he was nice. It was the same with the customer service rep. I talked to him to make the payment, and he was very nice. Montway did a fantastic job. Everything was clear, upfront, and quick. So, there was no confusion.
Thanks for the review, Anna. Auto transport can be a complicated process. We do our best to make it clear and simple.
Reviewed June 30, 2021
I got an accurate quote from Montway. The driver was good and he went out of his way to get my car here. I had no problems.
Happy to hear! Thanks for the review, Butch. We're happy to help with your car shipping needs at any time.
Reviewed June 30, 2021
They've always been very professional, reasonable, and on time. This was the third time I've used them, and they were pretty punctual in terms of when the car gets picked up and delivered. They were willing to work with me in both of those. Also, the driver was courteous. There were no surprises in terms of the process. Everything was top-notch.
Thanks for the awesome review, Matthew! We're happy to help any time.
Reviewed June 30, 2021
Everything went well with the service from Montway. The reps gave me a quick quote, set it up and within a week or so, somebody had picked up. So, everything was fast and what they said it was. The driver was excellent. He picked up the vehicle when he said he would and dropped it off when he said he would too. There was no damage and everything went perfectly with that.
Thanks for choosing Montway for professional car shipping services. Happy to help again any time.
Reviewed June 29, 2021
When I went through Montway, it was quick responses and a fair price. What they quoted is what I paid. They told me the car would be there a certain time during the day. And it was day-to-day texting. It went pretty good. I would recommend them as a carrier.
Thanks for the recommendation, Eric. We're proud to deliver great service for our customers.
Reviewed June 29, 2021
Everybody did what they said they were going to do. The driver communicated with me the day before, and within a couple of hours out. He showed up on time, was friendly, professional, took my car away, told me exactly what was gonna happen, and sure enough, he got there on time, reached out to the person that was receiving the car, and he got there safely without any issues. Montway did a thorough job. I will definitely utilize them again and recommend them to anybody that I come in contact that is looking to transport their vehicle.
Thanks for the recommendation, Mark. Happy to deliver professional service any time.
Reviewed June 29, 2021
I spoke to one person that I had a very difficult time understanding. It was just miscommunication about whether or not I was allowed to have anything inside the vehicle. I couldn't understand what he was trying to explain to me. He just kept saying, “Well, is the stuff you're going to put in your vehicle over the windows, like over the height of the windows?” and I was like, “I don't know, I didn't put anything in it yet. I need to see if I'm allowed to.” What it came down to was, certain providers do not like you to have a lot of personal things in the vehicle for liability reasons.
The person that I spoke to was not spelling it out for me, but then, I called back and I spoke to someone else after that. That second person I spoke to explained it to the T immediately, that it was for liability. It was the transporter himself. Sometimes, they don't like that liability or want to know what you're transporting. Other than that, everything was great. Montway let me know when that driver was available, and he was great. My car got here within 24 hours that it left New Jersey. The driver was very nice. My car was in great shape when it got to my house, and I was completely satisfied.
Thank you for the review, Christine. The main thing to understand when it comes to items in auto transport. Is that auto transporters are not licensed or insured for items in the vehicle. This is why it's strongly advised to not leave anything in the vehicle. And when items are left, limits are imposed. We break this down more in our terms and conditions at: https://www.montway.com/terms-and-conditions.
Overall, we're happy to hear the driver did a great job. If we can help with anything else please let us know.
Reviewed June 29, 2021
I got quotes and Montway wasn’t necessarily the least expensive but they were the most responsive. I literally found them on the internet and nobody recommended them to me. I just got lucky. I had a couple of questions and I wound up getting the quote before we needed it. He kept following up and when I was ready, he was available. So, he got the car here. There were no problems at all. When the reps said they were picking something up, they were there exactly on time. There was one little snag but it was totally not Montway's fault. The driver who picked up the car forgot the keys. He realized it when he was three states away and I sent him to the shop where the car was going. Everything went like clockwork and the service was ridiculously easy. I would recommend Montway.
Thank you for the review and feedback, Laurie. Communication is essential to our business so we're happy to hear that the service went well. And that the driver could help resolve the key situation. If we can help with anything else let us know.
Reviewed June 28, 2021
I had them transport two cars for me. The first time was five years ago. I called them and I asked them if they have any military discounts the first time I used them. They gave me a 50% discount. Then, the last time, the guy gave me a 20% discount. But it still was cheaper than me using anybody else. The guys that picked up the car were super-fast. Their service was great. I got the same service five years ago. Then, I got a great service again. Even the drivers were good.
Everything was excellent. Everybody stayed in contact with me. The representative, after he put the order in, sent me an email, then let me know that within 24 hours, the driver was going to contact me. The driver contacted me by text first. Then, he contacted me again when he was an hour away. He inspected the vehicle, made sure everything was around, it wasn't damaged. He loaded it up. Then, after he loaded it up, he said, “I should get to South Carolina either tonight or in the morning.” And he got there the next morning. My two experiences with Montway were great.
Thank you for the review, Makia. We're happy to hear we could deliver great service for your needs.
Reviewed June 28, 2021
The reps were friendly and patient, and there were no changes to the quote they gave me. The driver was a friendly gentlemen and he was efficient too. He told me he was gonna be in a certain hour and he was. He picked up the vehicles, and then he said it was going to be in a specific day, and he was at the final destination a specific day too. So far, it was a good experience overall with Montway. They offered me a service for a specific amount of money. I gave them the money, and that's exactly what I got.
Eduardo, we are thrilled to hear that the carrier's communication and service were just what you wanted. Thank you for choosing Montway, and for your kind review.
Reviewed June 28, 2021
Montway was the first one that I saw when I looked at transport companies and their price was better. Right at the last minute though, they jacked the price up extensively, because it was in an area that nobody wanted to go. I didn't care for that, but I couldn't do anything about it. I paid it. Apart from that, the delivery was good. The fellow called and told me where he'd be, and I picked it up.
We appreciate your feedback, Clark. As a broker, we communicate with many carrier options to provide the best price possible. We do present variable options if the locations call for it. Such as an uncommon route. Overall, we're happy to hear that the carrier did a great job. If we can help with anything else, please let us know.
Reviewed June 28, 2021
The representative was very good and the driver was excellent. They picked up the vehicle a little earlier than I was expecting, but it all worked out just fine. It was exactly the same as when it left. Montway was a good value for what service I received. I didn't expect anything more than what they gave. They just fulfilled everything that I was hoping for.
Thank you for the review, Darrell. Happy to hear the service fulfilled your needs.
Reviewed June 27, 2021
The customer service of Montway was excellent. Just all around, it was great. The driver was good. He stayed in contact with my wife the whole time. We met him up there at Washington. He got there a day early and was willing to meet her wherever she needed.
Bill, we are thrilled to hear that our carrier was able to accommodate your shipment easily. Thank you for choosing Montway.
Reviewed June 27, 2021
Everything was good. It was a fast and safe delivery too.
Jennifer, thank you for choosing Montway, and for your kind review.
Reviewed June 27, 2021
Montway did a pretty good job. They communicated everything well. The expected delivery date was in a week and they were here in four days, so that was amazing. I was in contact with the driver, mainly pick-up and then delivery also, which was super easy to do both ways.
Thank you for your kind words, Kevin. We are glad to hear that our communication and timing made this an easy shipment for you.
Reviewed June 27, 2021
I was happy with everything. The interaction with the Montway reps was easy. They were good at explaining all the details of what they provide and the dating, the arrival, estimates, and everything that's included in the price. It was really efficient and fast. The quote was right on the money too. I didn't add a dime. The driver also communicated with me, which was great. He called and made me aware that he had technical problems, but eventually, he arrived earlier than expected. So, I was not in town to take my car. That was the only thing that was not great about this whole experience. The driver couldn't wait for me, so I had to go pick up the car 20 minutes from my house. It was not a big deal, but I expected to receive the car at my place. Other than that, the car was in good shape. It was ready and it was not dirty.
We are glad to hear that our communication and service met your needs, Arash. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed June 26, 2021
Montway had the best rate and reviews. Their representative and I communicated mainly online. We had about two phone conversations and it was fairly smooth. There were no communication issues. Montway handled the transport very professionally. They got everything taken care of and they were willing to work with me for any unique circumstances. Their reps seemed very knowledgeable and professional in terms of transportation. So, I was impressed. The quote was very accurate to the final pricing. The delivery was fairly straightforward. My vehicle arrived where they said it would. I met with the Montway driver. He took my vehicle off the truck, inspected it and made sure everything was okay and then sent me on my way. There were no issues with the vehicle.
Thank you so much for your kind and thoughtful review, Bamidele. Our Agents strive to provide a knowledgeable and caring approach to serving our customers. We are glad to hear that everything went smoothly.
Reviewed June 26, 2021
Montway was on time when they picked up and delivered an old Fiat Spider for me. The car arrived in good condition and everything went well. They also moved an Audi A6 for me a year before that and I'd use them again.
Jeffery, thank you for continuing to choose Montway. We are glad to hear that your shipments went well.
Reviewed June 26, 2021
They were about 35% higher than several of their competitors. But they delivered on what they promised. The driver also talked to me directly.
Thank you for choosing Montway, Chris. We do our best to provide a service worth the cost.
Reviewed June 26, 2021
When you have somebody take your car, it’s like, “I don’t want to do that. I want to drive it.” But it was great. I’m glad I did it with Montway. It saved miles and it saved me time. Max, the driver, was cool too.
Thank you for your kind words, Zachary. We will be sure to pass them on to the carrier.
Reviewed June 25, 2021
The quote wasn't far off from other websites that I looked into. Montway was more secure based on the marketing and reviews. The driver kept texting me saying he would here on X day and that he'd call me when he's closer so the communication was definitely great. The car arrived earlier than anticipated and then it was dropped off accordingly. I had no issue whatsoever.
Thank you so much for your kind words, Yahaira. We are thrilled to hear that the communication was to your liking and that everything went smoothly.
Reviewed June 25, 2021
I purchased a vehicle and I asked the consignment that I went through who they normally use. They mentioned Montway first. They sent me a quote, which was very competitive. I shopped around. I ended up changing from an exposed trailer to an enclosed trailer. Montway's price was the best, so I went with them. I got a phone call. Then everything was scheduled and set up. Once the driver got close, he let me know where he was at and when he was gonna be dropping the vehicle off. Everything worked out according to the schedule that they gave me.
Thank you for the review, Christopher. Happy to help with your car shipping needs any time.
Reviewed June 25, 2021
It was hard to get a slot on the truck and there was some back and forth. Everyone was pretty booked, but eventually it all came together. The overall process with Montway was easy and pretty straightforward. Their reps were professional and the driver was on time. Then, the final cost was exactly as stated in the quote they gave me. I also recommended them to somebody else who booked with them.
Ben, we are glad to hear that everything worked out in the end. Thank you for choosing Montway, and for your kind review.
Reviewed June 25, 2021
The entire process with Montway went really well. The guy that transported the car called a little earlier than the date we had scheduled. But that still worked out. The car made it there on time and in one piece. They were really good. They answered all the questions I had. I felt really comfortable. The quote was also right on spot. It didn’t change. They charged me what they charged me. They took what I thought was a really small deposit. I thought they would at least ask for half, but I only had to pay a $250 deposit. The only thing I didn't like about the process was I had to have cash for the driver when he got there.
Tonya, we are glad to hear that despite some conflict in scheduling, everything went well. Thank you for choosing Montway, and for your thoughtful review.
Reviewed June 24, 2021
Montway did a great job. I was able to get in touch with the guy and he was always following up. There was a little glitch in the fact that they came to pick it up early and I told them I wasn’t going to be able to do it then. But they rescheduled it to the time I needed. I’d use them again.
We are glad to hear that we were able to rearrange and accommodate the pickup for you, Laurie. Thank you for being understanding, and for your kind words.
Reviewed June 24, 2021
The rep was very nice and prompt. The driver was great and kept in touch with me throughout the day. Everything was good plus the final cost was exactly the price that I was quoted. If I ever need to move a car again, I'm recommending Montway or choosing them again. I’m very satisfied.
We are glad to hear that the driver kept in contact, Alec. Thank you for your kind review, and for choosing Montway.
Reviewed June 24, 2021
I asked for the covered truck, but when I got my car delivered, I found out that Montway used the uncovered one. The condition of my car when it arrived was good, so I don't have any problem with the results. But what I paid for was the covered truck. Other than that, the rep I talked to was nice and the driver let me know when was the estimated time to deliver.
Thank you for the review. We are always working to improve services with our motor carriers and your feedback makes that possible.
Reviewed June 24, 2021
With Montway, the initial quote and the cost were pretty much spot-on. The driver was fine, too.
Donald, thank you for choosing Montway. We will be sure to pass on your kind words to the carrier.
Reviewed June 24, 2021
I looked at three companies and I chose Montway because they seemed more organized. I also had some doubts on the other ones I talked to. The Montway rep I dealt with was experienced and very good. I trusted him. I met with him when I took the car down then he loaded it up. The quote that they gave me was fair and they delivered for what they quoted me. The driver dropped off the car at the house for us and he unloaded it. It was in the same shape I left it in, so there were no issues. I would tell my friends that Montway is a good company to move your vehicle and I would highly recommend them.
Randolph, we are glad to hear that you had such a great experience. Thank you so much for choosing Montway, and providing such a kind review.
Reviewed June 23, 2021
My cousin told me he used Montway so I used it. The guy who was transporting our car was pretty nice, but he was there a little bit late. Still, he got our car on time in Texas so we didn't have to wait for him. Before we arrive from our flight, our car was here in the parking lot. It was easy to set up, too. The driver took care of everything. He was texting me. I was texting him. So, it was easy to communicate with him. Even if I'd call him, he would pick it up.
The representative that set up the transport was also good. I asked him a question about the pricing. He told me about the cash on delivery, which was less. I chose that one, which was good. It saved me some money. We didn't use all the space in the trailer. They told us about the whole trailer pricing, but in one trailer, we used less space. We got that money back. They didn’t charge us extra. Overall, our experience with Montway was good. I know they are the company working with the transports in an organized way. So if friends come to me, I would definitely recommend them.
We appreciate the review, Faizan. Communication is essential to our industry so we're happy to hear the driver did such a good job. Thanks for choosing Montway!
Reviewed June 23, 2021
I needed to move a car from California to Connecticut and working with Montway was great from start to finish. A friend of mine had moved a car last year when she moved her job from California to Connecticut, and she used Montway. She was really happy, so she gave me the referral. I made the reservation. They were able to book it really fast. Every person communicated with me really well. I only had to call one time when I had the questions as I was starting to book it, and the coordinator was great and answered all my questions.
It was a little tricky pickup, but they're picking up from my 90-year-old mother's house. I'm like, "She will not bring this car to you. I know it's a little tricky, but figure it out." And the driver did. He totally figured it out. The only thing is the truck driver called me twice and I'm glad I picked up the phone because it was his personal name coming through on the caller ID. It was a Vietnamese name, so I was like, "Who could this be?" But I picked up the phone and he was like, "Hi. I'm truck driver." But I could have easily not picked up the phone because I wouldn't recognize the caller ID. He was great. He communicated with me maybe three times. Then he got here on time. He told me he was 45 minutes late because of traffic to Connecticut, which I knew would happen. Then when he got to my neighborhood, I knew he couldn't turn down my street, but I had an idea where he could drop off.
Lisa, we are so glad to hear that everything went smoothly. Thank you very much for your kind review.
Reviewed June 23, 2021
We were quite happy with Montway. They were competitive in their pricing and they were very prompt to arrive when they said they would. Then, the car got there when they said it would and there were no problems. The driver was very polite as well.
We are thrilled to hear that everything went well, Jo. Thank you so much for your kind words, we will be sure to pass them on to the carrier.
Reviewed June 23, 2021
Montway's The quote was extremely competitive. Also, I didn't get a lot of crazy phone calls and emails from them even when I approached them like I did from the other companies, which was very upsetting to me. At the end of the day, I chose Montway because they had excellent ratings. And I didn't see too many serious complaints. The people at the office took care of everything very quickly and were very courteous and professional. They were not hesitant about any of the particulars of the move, like the distance and what time they would pick up the vehicles. They were fluid about the whole thing, very quickly made changes.
I gave them a few constraints because I had to be out of the city by a certain day. And they were able to adjust a window to accommodate me. I was very happy that they left me a vehicle very close to the day we actually had to move. And then when they finally brought the vehicles to Denver, they got them here earlier than they were supposed to. The timing was one of the best things about Montway, that they were able to accommodate my very tough windows to pick up and to deliver. And the gentleman took the cars to the hotel where I was at. They couldn't have made it more convenient.
The cars came back filthy. But the condition of the vehicle is as expected considering the travel was 2,000 miles through the mountains. They weren't in a covered wagon. It's good as the vehicles could be considering the trip that they made. Those guys weren't gonna do miracles. They were just gonna move the cars. I’m very satisfied with Montway. I won't hesitate to use them again in a heartbeat if I had to move my car.
Thank you for the excellent review, Baldemar. We do our best to accommodate our customer's needs. And we're happy to hear we could deliver for yours. If we can help again in the future let us know.
Reviewed June 23, 2021
The customer service reps from Montway did a good job. They communicated with us. We had a couple people offer to do the job through some intermediary who, when we told them that we could not have the cars arrive before we did, found us someone else who could do it. There were multiple companies involved, so I'm not sure who's responsible for what. The actual check for the car on delivery was made to the people who were working through the process we went through to find someone. The driver was courteous. He tried to get the cars from us in a reasonably close location and he took pains to drop it off in a place that was reasonably convenient because we had to walk there. So, I was very happy with the service.
We are thrilled to hear that everything went well, Harry. Thank you so much for your kind words, our agents do their best to provide professional and helpful service.
Reviewed June 22, 2021
Montway found a trucking company for me, and we had a phone call, and then some follow-up emails. They answered all the questions. The driver started communicating with me before he even picked up the vehicle, and then, communicated with me all the way down here. It went smoothly. I was pleased with the service.
Happy to deliver smooth service. Thanks for the review, Chad!
Reviewed June 22, 2021
The whole experience with Montway’s customer service was great with talking to the guy on the front end and the folks that were coming to pick up the car communicating with me frequently. When they got to the destination, they called me and let me know and didn't require me to be there. It was seamless and easy. They called me when they were getting close and when they would be dropping the car off. But if I would have called, I would have got ahold of somebody, which was good. It was all accessible and the people did a good job explaining.
Mark, we are thrilled to hear that our agents provided satisfactory service and communicated effectively. Thank you very much for your kind words.
Reviewed June 22, 2021
The remarks for Montway were good, and the response from them when we called was excellent. The communication skills were good, so we stayed with them. We had a unique transport. It was an F-450, so it was a larger truck with a utility body on the back. It wasn't going to be just a standard pickup and put it on the rack. It needed to make sure that they had room for this vehicle. They were aware of that, and they told us right up front that it would take a while to get someone that would be able to pick that up and move it.
When they called us and had the transport scheduled, they gave us the driver's name and number in order to get ahold of him. It was being picked up at a municipal location in Texas, so we had to honor their request. Before anybody could get into their yard, they needed to know name and address of the trucker that was coming in. That worked out well. Once the truck was picked up, communication was held with the driver, and he met the date that we expected the truck. He was later in the afternoon that day, but he still made it here.
Thank you for the review, Edward. We try and set proper expectations when it comes to auto transport. Especially for large vehicles. Happy we could help with your move and we hope you have a great day.
Reviewed June 22, 2021
Everybody was really good and helpful. I appreciated everything they did to help, and they made me feel comfortable. The final cost was the same as what they quoted me. The drivers were really good. They seemed professional. The communication was good.
James, thank you for the kind words, we will be sure to pass them on to the carrier. Thank you for choosing Montway!
Reviewed June 22, 2021
Montway did good. I like their price. It was about 20% cheaper than some of the other ones. They got a quick transport. I reached out to them a few times to check on the status, making sure I was gonna be home for the transport. When I called a few times to track the vehicle, everybody gave me the information over the phone pretty quickly. So, I knew where it was the whole way. Montway met what I needed to get done, so it was all good to me. I could recommend it being a car transport.
We are so glad to hear that our service and cost met your needs, Matthew. Our agents do their best to provide accurate and timely information. Thank you for your kind review.
Reviewed June 21, 2021
Communication was good. The guy that was delivering the vehicle always called me. He was supposed to pick the car up at one time and have it to me 6:00 at night, but he called and let me know something had happened. I was fine with that, but he ended up picking up the car and he dropped it off to me at 2:00 in the morning. Still, I would highly recommend Montway.
Thank you for recommending us, Duane. Motor carriers have a lot on their plate and are often overwhelmed. But they always do their best. If we can help with anything else please let us know.
Reviewed June 21, 2021
I didn't need a definite date of when to leave Florida, and I wanted a cheaper rate, so I saved $400. Montway is owned by a family company. A young guy who is about 23, the son of the father who owns the company, was the sweetest guy. And they only take two cars at a time. The carrier arrived at the exact time and got my car back into New York also at the exact time. It was delivered to my daughter's place in the city. And it was very convenient. Really an outstanding company.
Thank you for the review, Carol. Happy to deliver great service any time.
Reviewed June 20, 2021
The reps were very professional, polite and returned calls when they were supposed to return a call. I was very impressed. The quote was very accurate too. Overall, my experience was very good.
Thank you for the review, Nelva. Happy to deliver great service any time.
Reviewed June 20, 2021
Montway was there when they said they would. And the trucks were clean. They did a great job. It was a great experience.
Thanks for the review, Bryant. Happy to help any time.
Reviewed June 19, 2021
I opened a request with several providers and Montway got back to me quickest. They provided the most thorough information on how to proceed, and they were the most efficient at setting up my transport needs, so I went with them. It was a long transport, and from the time that the arrangements were finalized until the time that I took possession of the car, it took a week. I was satisfied because they stayed in touch with me the whole time (a couple times via phone and a couple times via email) and updated me on where things were at. Although there was also a small change and they had to increase the price slightly, they explained why to me very thoroughly. I was perfectly okay with that.
Thank you for the review, Kent. Communication is essential to our business so we're glad to hear we did great. If we can help with anything else please let us know.
Reviewed June 19, 2021
I made the deal with a company that was going to come and get my car. Nobody came so I called Montway and they told me that they would do it within eight days. They did it exactly when they said they would do it. They called me a couple of times to verify they were going to do it. I had no trouble with them. The car was to be moved from Gulf Shores to Savannah. A friend of mine was there for the pickup and I was in Savannah for the dropoff. The quote was exactly how much they wanted when they got here. My only problem was the man who did the move was not proficient in the English language. But he worked at trying to understand to do what you ask so it was no big deal. He was very careful. On the whole, I was really pleased with Montway.
Thank you for the review, Rebecca. Glad to hear our team could deliver for your car shipping needs.
Reviewed June 18, 2021
We had a great experience with Montway. They were very flexible and they gave me the dates that would work for them. The moving crew was on time and they notified me where they were. The shipping to St. Louis took four days. They dropped off the keys to me at a gas station close to my daughter's house. They had to be able to take the car off of the semi or trailer. It was very convenient and easy. They were communicative the whole time. Also, we had some things that were in the back of the car and everything was there.
Thank you for the review, Deanne. Happy to hear we could deliver a great experience for your needs. If we can help again just let us know!
Reviewed June 18, 2021
The delivery driver and I texted a little. On his way, he kept me informed of his whereabouts and made sure there wasn't anything that was gonna happen to my car. We texted back and forth as we got closer and then finally made it and told me, "I'm outside." He brought the car exactly to the address I had on file. I could see that he had been in it, and it was a little dirty, but it wasn't that big of a deal. I was completely satisfied. It went faster than I thought. If someone was looking to get a car shipped with Montway, I would tell them, "Go for it."
Cory, we are thrilled to hear that the carrier kept in constant communication with you and that everything went like clockwork. Thank you for your kind words, we will be sure to pass them on to the carrier company.
Reviewed June 18, 2021
My family used Montway and they were very pleased. I used it as well. There was lots of communication. We had a very good experience.
Glad to hear you had a good experience. Thanks for choosing Montway, Betty.
Reviewed June 17, 2021
I used Montway to move a vehicle I bought and everything was very good. I was impressed. They were very timely and the price was right. I'll definitely use them in the future.
Glad we could help with the vehicle you bought, Chance. We work hard to provide timely and professional service.
Reviewed June 17, 2021
We had a golf cart to send down, and I wanted something that was enclosed. I called around and Montway was the best pricewise. It ended up the driver was from Monument, which is just north of us. He was an older fellow, and he was wonderful. He pulled the truck right up outside our park down there because we have a dead park, and there was no way he was going to be able to drive a semi in there. He pulled up right outside on a space in the middle of the street for unloading, and he unloaded the car. I got in it and just drove it right into the park. He was really personable. He was helpful.
A lot of transport companies would say, “Well, we don't take golf carts. We do cars. We don't take golf carts.” I called the moving van companies and $3,000 was the least they would charge because that was their standard base fee. Montway was about 1,400. It's hard to find somebody that would transport a golf cart down. Then I asked about packing it full of stuff, and they said, “No problem, just so it's secure.” I had that thing so packed from the seat to the ceiling, the front, and to the back. There was enough room for the driver to get in and drive it. Then I had it wrapped with the plastic that they put around pallets and tied down with straps. It wasn't moving any place, but it was full. I said, “What about weight?” He said he doesn't worry about that much weight on the truck that he's usually hauling cars in. So, they were really easy to work with.
Also with Montway, when I got ready to do it, it was all in black and white, and they sent me the thing. "It was this much, this much, and this much total." I didn't have to worry about extra fees. Then somebody had warned me that sometimes, when the driver will get down there, he’ll say, “Well, there's an extra $500 on this,” and it was all laid out. “This was the fee. This is what you'll pay the driver when he comes down. No more, no less.” It was all cut and dried.
Thank you for the review, Sharon. Happy to hear we could provide professional service for your golf cart move.
Reviewed June 17, 2021
Montway was a little more expensive than other quotes I got, but the service absolutely made up for it. I've used them three times in the last year, and all were from purchasing vehicles that I had delivered to me. I had several different drivers on those transactions, but all of them were very professional. What I was particularly impressed with was how they communicated in advance like when they were two hours out and then 30 minutes out. It made my life a lot easier.
Awesome! This is exactly what we want to hear about the drivers we work with. Thank you for the great review, David. We look forward to the next shipment.
Reviewed June 16, 2021
Montway’s website was terrific and it was easy setting up with them. You go online and it gets sent, and I was contacted to confirm the booking. The driver was personable and he did a nice job keeping us up-to-date on where he was. When he got close, because he had such a big rig, he asked to meet me down the street, which was fine. He hopped in the car and drove it to the driveway and I gave him a quick ride back. The quote and the timing were both accurate and the service was good. So, Montway exceeded my expectations.
Thank you for the review, Charles. We know shipping a car isn't something you do every day, so we try and make it as easy as possible. Glad to hear we exceeded expectations. Have a wonderful day.
Reviewed June 16, 2021
Montway was excellent. I had an address that I was having the car delivered to and then the day before, I changed it. It was adjusted from one part of the town to the other part of the town, but it was a non-issue. That made it very nice for me.
Thanks for the review, Leslie. Happy we could deliver great service for your needs.
Reviewed June 16, 2021
I needed a transport service to get my vehicle down to Florida. I chose Montway because they followed up and they didn't hassle me. They did everything they said that they were going to do. Everything was done by text, which was really good. The driver called me too. Everything went smoothly. I would refer Montway.
Thank you for the review, Alice. Happy we could make your transport an easy one.
Reviewed June 15, 2021
We normally do things local when we hire drivers but this is an isolated case where we needed a vehicle to go to California, so the salesman coordinated with the sales desk manager. It was authorized and I got the bill and paid it. It doesn’t happen very often but when it does, the salesperson wants to see the sale through so they’re gonna see it gets to where it needs to get to. But they don’t have the authority to authorize the purchase. They have the authority to get the quote and then have their manager sign off on it before we do anything. The transport didn’t take longer that we thought it would and the quote was in line and available. We had other carriers that were in the same price range, but they couldn't pick up the vehicle for a little while and it would be longer than Montway would have taken, so we went with that.
Happy you gave us a try Angelita. We're happy to help any time.
Reviewed June 15, 2021
Everybody was prompt and fast on responding to me, and they kept in touch the whole way throughout the process until I received the vehicle. The quote was accurate too. What I was quoted was exactly what I paid. Where I’m at, Harbor Nissan, we have leads that come in for transportation about having vehicles shipped to other states and I've been putting Montway ahead on that list.
Thank you for the amazing review, Curtis. We work with dealerships all the time and we're always happy to hear when we do a great job. We look forward to future transportation.
Reviewed June 15, 2021
I would use Montway anytime. They were prompt and courteous, and they did a good job. What they told me it would cost is what it cost.
Thank you for the review, Albert. Customer service is important to us. Especially as not everyone ships a car every day. If we can help again just let us know.
Reviewed June 14, 2021
The process could have been better on giving updates. Other than that, the driver that we had on the most recent one was the most punctual. He was really good.
Thank you for the review, Derek. We'll be sure to audit your order to improve services.
Reviewed June 14, 2021
There were some good reviews about Montway. And when I spoke with the people via phone, I got a positive vibe. I got a better feel from their group. The email was very prompt. And then, the communication was good via cellphone. A lower price is always good. But it was overall very positive. Give Montway a shot.
Thank you for the review, Anthony. We know not everyone ships a car every day, so we try to be as informative and collected as we can. Glad to hear everything went great.
Reviewed June 14, 2021
The driver was nice, prompt and courteous. He picked up and delivered my SUV on time. Montway did a very good job and I was happy with it. Don't hesitate. Use them. I didn't have a probably with them.
It's awesome to hear that the driver did a great job! It's important to us that we work with the most professional drivers out there and we'll be sure to let them know. Thanks for the review, Clifford.
Reviewed June 5, 2021
The last time I listed with Montway for a price, I got bombarded with a lot of calls for a cheaper price. But when I tried to go for the cheaper price, they almost tripled their price. They dragged me around about three weeks. So I went back to Montway and in about three days, they picked the car up and had gone. Montway was more reliable.
Hey Edgar, we appreciate the review. It looks like you meant to type a different company name for who you reached out to. We're happy to hear we could deliver reliable and professional service for your needs.
Reviewed June 4, 2021
I liked Montway's setup online, especially the ease of use when scheduling. Montway called one time to confirm the pickup would happen within a couple of hours. And they called back just to confirm that the delivery of the vehicle had gone okay. When the guy showed up for the delivery, he said, "I've got your truck. Where do you want it?" I just walked outside and told him where I needed. But the first time, the guy already had the vehicle off the truck by the time I walked out there.
Thank you for the comments, Dan. We're happy to hear we could provide ease of service. Have a good one.
Reviewed June 3, 2021
I called Montway and I was able to make an appointment right away. The only problem was the dealership. They kept putting the days back so I had to wait a couple of days extra for the driver to get the car from Colorado to Green Valley. The neighbors were highly entertained because he arrived around 8 o'clock at night and it was dark. He had to take five cars off before he got to mine. I also had a problem with an oil leak in the car. It came off and I had this huge oil leak in my garage. They said that the oil filter malfunctioned. That came from the dealership. Looking under there, there was no damage to the undercarriage so it was not Montway's fault. On the whole, I'm happy as a clam. Everything was great and the price was good.
Thank you for the feedback, Margaret. We're happy to hear that the driver did a good job. If we can help with anything else let us know.
Reviewed June 3, 2021
The driver kept in communication as he was getting closer. It was a weekend and it was helpful. Also, the quote was exactly what it was. I get a lot of emails and texts though from Montway and they're a little pushy on that part. But the company itself was good and everything else was smooth and super easy to do.
Thank you for the feedback, Amanda. We're happy to hear we could deliver easy and professional service.
Reviewed June 3, 2021
The driver was professional and well-spoken. He called me to set up a date and time for the pickup and he called me on his way before we got there. He had the vehicle ready and then he had the vehicle on the trailer and he was off. I got a call a few days later from my family down at the destination and he had called them and made arrangements. Montway does the job. I'm very grateful.
Glad we could provide professional service. Thanks for choosing Montway for your car shipping needs!
Reviewed June 2, 2021
Everything was really good. I just talked to the person, set up the transport then a guy came and got the car. When they delivered it, my friend received it for me. The driver stayed in communication with me so that they were in communication and he called me to let me know when he got here. I would recommend Montway.
Happy to make it easy! Thanks for choosing Montway for seamless auto shipping services.
Reviewed June 2, 2021
Everything went smoothly during the pickup and delivery. They were on time and there were no issues.
Thanks for choosing Montway for professional car shipping services!
Reviewed June 2, 2021
Between the times I called, the price changed and I was a little frustrated 'cause it went up quite a bit. Montway gets quoted by third parties so I don't blame them for that. The only thing is it's hard with the truckers. They don't really care if you've got work and they don't give you a lot of notice. I cleared my whole day for the guy for pickup and he never showed up. I called and he said he blew a tire so he couldn't come that day. I wish he would have told me that four hours before. I didn't want him to come that day to begin with. He was the one who insisted and he never told me until I tracked him down. The car came a few days later and it was totally fine.
There should be better communication from the time of pickup to the delivery. It's crappy that I have to communicate with the guy driving because he's just doing the job of driving. He's not the customer service guy. I probably had to follow up a little more than I wanted to get the information I needed. There were one or two days I had to call and ask what's going on. I don't vouch for Montway but I had a pretty good experience with them. I'd tell my friends to check on Montway if they needed someone to pick. I'd also tell them to make sure they understand what goes on once the car gets picked up because that was annoying and stressful and to make sure they lock in the pricing.
We appreciate your feedback, Andrew. In auto transport, pricing is pretty dynamic and can change daily. There are many reasons for this and we do detail some on our website (https://www.montway.com/how-much-does-it-cost-ship-car).
We'll be sure to discuss your feedback with the driver about communication. It's important that every driver we work with practices professional communication at all times.
If you would like to submit additional feedback, please contact us at feedback@montway.com.
Reviewed June 1, 2021
I spoke with one company and they were telling me that they didn't have any hidden fees, that the fees they were giving me was a base fee. Then in that same call, they also said that the price might change if the driver changes it. It wasn’t making sense as they just said there were no hidden fees. After that, I was a bit cautious. The man that I spoke to at Montway gave me the price, and that price never changed. There was no funny business.
The driver told me where he was at all times. He had gotten stuck for a bit, so it was like a one or two-day delay. But my car still got here on the day that they told me it was going to. I thought it was gonna take a little longer, but he must have done the dash to California because it was here in two days, and it was here before I even got here. I thought it was gonna be here the day I got here. So, a really good experience.
Everything was pretty reliable. I appreciate the email that I got when my car was taken from the man that came to get it. It was like a diagnostic of everything, saying that there were no damages to my car when he came to get it. So, if anything were to happen, then I had physical proof of that. I was happy to see that too. Overall, I recommend Montway. I hope the price stays the same when I have to ship it back.
Thank you for the review, Brionna. Auto transport is a complex logistical industry. So we believe in being as transport as possible when it comes to the pricing and logistical aspects. We're happy to hear that the driver did a great job. Have a wonderful day!
Reviewed June 1, 2021
Everything went great during the setup. Then, the guy that picked up the vehicle in Washington and the kid that dropped it off here were cool.
Thanks for choosing Montway for professional car shipping services!
Reviewed June 1, 2021
Montway took care of business perfectly fine. They're good, professional and keep with contact. The delivery procedure was excellent. Use their service any time and every time you need to transport a vehicle.
Thanks for the praise, Ken. We strive to deliver professional service every time.
Reviewed May 31, 2021
My car broke down and I had to leave it at the hotel I was staying in. Montway picked it up after I left and they delivered it to my door two days later. It was good. No complaints.
Glad we could help with your needs. Thanks for choosing Montway!
Reviewed May 31, 2021
Montway should put the quote in writing and keep it that way. The final price I got was $400 more. The quote I was given was lower, but as soon as I told them, “Let's write it up,” then they brought the price up. That part I didn't like. Other than that, the rep gave me some good info and the driver was cool. Use Montway. ‘Cause the other ones are shady.
Hey David, we've reached out for more information. As we couldn't find anything about the price difference you are mentioning here. We'd like to address this further and ask that you contact us at feedback@montway.com. Thank you.
Reviewed May 31, 2021
I looked up a couple of transport services, and we called Montway and they had the best customer service. Their quote was right in line with the other quotes I had received. I would definitely recommend Montway.
Thanks for the recommendation, Denise. Not everything ships a car every day and that's why we're here!
Reviewed May 30, 2021
I put a request up for a quote online and I had people calling me and emailing me. Montway was one of the higher priced ones, but I went with it because when I looked up on Google ratings, they were one of the top companies. I paid them ahead of time when I made the order then the next day, they called me and scheduled the transport. They picked the car up when they said they would, and they delivered it before we even got back home. It went very smoothly.
Thanks for relying on us to ship your car. We strive to provide the best service possible. If we can help with anything else let us know!
Reviewed May 30, 2021
When I first called Montway, customer service was really great. I shopped around for a bit and ended up signing with Montway because of the customer service and the competitive price. I called them one day, and they told me the time frame. It was like, “Oh, we can pick it up during the week. It'll cost extra." It was some sort of something where I was like, “Okay. Pick it up whenever you're ready to come.” He gave me the days that they’d pick it up. They picked it up on a Wednesday, and the car was shipped out.
I wanted to make sure my car got to Atlanta in time for my other items to get there because I was shipping my other items, too. My car ended up getting there before all of my other items, so it was pretty fast shipping. I could have waited a little bit longer. But it was my first time using that service, so I just wanted to be sure. I shipped the car off to my mom's house. About two weeks later, I was there and was able to drive around with my car in Atlanta. I had a good experience with Montway, so I'm happy that the rating that I saw online matched up with the quality of the service. That was my first time using the service, and I wasn't sure what to expect. It was pretty seamless.
Thank you for the review, Brittney. We know not everyone ships a car every day so we try and make it as seamless as possible. Happy to hear we could deliver for your needs. If we can help again just let us know.
Reviewed May 30, 2021
Montway had a couple of people that weren’t native English speakers. There was a guy who spoke like Russian. Then the quote wasn't as accurate. They added on some additional amount because they said that the driver that they had wanted more money. Montway only took $150 and the rest went to the driver. But then my mom met the driver when she got the car and he was really sweet. He actually lived in the county where I had my car delivered. Then, him and my father had a great conversation as well when he dropped the car off. He brought me right to my housing complex, which is kind of narrow, so I was happy about that. I would recommend Montway. It was a great transport and people should use it.
Thank you for the review, Keylani. We work hard to deliver professional service. So we're excited to hear the driver did a great job. If we can help again in the future just let us know.
Reviewed May 29, 2021
I purchased a van for my brother in Texas and I needed to get it to him. I read a lot of the reviews and Montway had a lot of decent reviews, so I decided to trust them. Their reps were really outgoing and pretty on top of things. Also, the final pricing was right on the money. There were no discrepancies. The van got to my brother the same way it left me. The driver was pretty accurate and was taking lots of pictures, and then going over with the person that received the van.
Happy to deliver professional service for your needs. Thanks for choosing Montway!
Reviewed May 29, 2021
I would recommend Montway. They showed up when they said they would, and they got the car down here with no trouble. I was pleased. The price didn't change and the communication was good as well. They let me know when the guy was going to come, and he came as they specified.
Thanks for choosing Montway for professional car shipping services! We're here to help any time.
Reviewed May 29, 2021
The people who emailed me back were very courteous. They were ready to talk and send emails. As soon as I signed up, they got the transport organized just fast. Then I got emails along the route saying where the driver was and an estimated time. He brought the vehicle right close to my home. It was done very timely.
Happy to deliver timely service. Thanks for choosing Montway.
Reviewed May 28, 2021
I’ve used Montway before. They're a great company, they’re prompt, they do an incredible job, and that's why I'm using them again. The last time, when they brought my Bentley up here from Florida, the guy didn’t speak a whole lot of English, but he was very gracious and nice.
Great customer! Thank you for the praise, Jesse. We're happy to help any time.
Reviewed May 28, 2021
My wife made the initial contact to Montway, and from there, I dealt with them and they found somebody that was willing to meet my timeframe. Pickup was okay. I had to meet the semi truck at a mutual location because due to constraints in maneuverability in our subdivision, the semi wouldn’t fit. It wouldn't have been able to turn around. They gave me an estimate on when the car might show up. During the transport, we had no communication as to where the car was. But it's pretty much understood that somebody is gonna come and pick up the car, and all we needed to know was if it was enclosed or open. They found an enclosed carrier that would meet my needs pretty quickly.
Thank you for the review, John. We're glad we could meet your auto shipping needs.
Reviewed May 28, 2021
The quote was reasonable and the pickup and delivery all went without a hitch. They brought our truck right to our house in one piece. I would recommend Montway. They did a great job.
Thanks for the recommendation, Carolyn! Have a great day.
Reviewed May 27, 2021
eBay listed several potential shipping companies with an estimated cost of shipping for each, including Montway. I went back and looked at some of the reviews for each of the companies, and Montway's ratings were generally favorable. They were either the lowest or close to the lowest in terms of shipping cost as well. I booked everything online, then somebody called me to confirm some of the details. It was very professional and quick, so I was very satisfied. I put all my information online. Website worked well. The representative also asked all the necessary questions and provided all the information about shipping. I had a few questions in terms of how the whole process worked, and he was able to answer it. He didn't waste a lot of my time and got right to the point. He did a very good job. We went through everything, and I was very happy with that.
When everything got scheduled, Montway contacted the seller of the vehicle to arrange a pickup. He wasn't available for a couple of days, so they worked around his schedule, which I was happy with. I've been in contact with the sender and from my conversation with him, it went very smoothly on his end. When the driver showed up, he had one of the trailers with a bunch of other cars on it and they loaded the vehicle up. Montway's final price was very close to what was estimated on the eBay website and nothing was damaged in shipment. The vehicle arrived in the condition that I bought it. It also estimated that it was going to take two to three days, and it arrived in one. This was from Washington State to Southern California, so I was surprised.
Thank you for the detailed feedback, Brett. We're happy to hear that our team was able to help with your vehicle move. Not everyone ships a car every day. So we're here to help and answer any question you may have. If we can help again in the future, let us know.
Reviewed May 27, 2021
Montway is a good company. Use them. The driver was very polite and very friendly, and my car was in good condition when it got here.
Thanks for being a great customer! We're happy to help any time.
Reviewed May 27, 2021
The quote was exactly what I've been told. It had a few bells and whistles which made it more expensive, but it was comparable to what others were charging for the similar service. We've got an enclosed trailer and picked up a vehicle that could not be started. The driver was a Russian gentleman who didn't speak terrifically good English. But he didn't need to 'cause I had no problem communicating with him. He clearly knew what he was doing, the way he managed to get his vehicle in to pick up the car. It truly went without a hitch. He was very good.
Thank you for sharing your experience, James. We're happy to hear we could help with your vehicle move. Thanks for choosing Montway.
Reviewed May 26, 2021
We bought a car over on the east coast and needed it transported to Idaho. Montway had availability and an enclosed trailer, which is what we needed. Delivery was good. The guy got here in a timely fashion in the enclosed trailer like we had ordered. Everything seemed to be okay when he unloaded. He seemed very courteous. He picked up when he said he would, and brought it here. He was here a day earlier than he originally had planned to come, but that was fine with us. The car was tied down good and didn't seem like it had been rocking and rolling in the trailer and did any damage. So, we were happy with it.
Thanks for the review, Cindy. Glad to hear the driver did an excellent job!
Reviewed May 26, 2021
I was going to buy a vehicle and the carrier that my dealership wanted to use was a broker as well, but he was not very reputable. I'm in logistics myself, but I don’t move cars. I move freight, so I have experience. I couldn't track down his MC number and then, I wanted to get information on the carriers that he uses. It was really shady to me and I didn't have a good feeling about it. I started doing some research on my own. Montway was in the top three of the top rated, and I read some of their reviews. I was able to look at the carrier that they were gonna use too.
I ended up getting two quotes, and Montway came in cheaper than a competitor. The other guy gave me the top names, but I asked them to match Montway's quote, and they said no. On the other hand, Montway was willing to negotiate, which in my business, is huge. As a broker, if you're not willing to negotiate and you’re just gonna set your feet in just out of principle, sometimes, it can turn a deal off. Even if they're just shaving 150 bucks, people will feel better about it. It's not so much the money. It's the feeling that the company is willing to work with them. Whereas if someone acts like a jerk and says, “This is our price. This is our price,” you’re more likely to hang up the phone. It’s that little give and take that makes you feel like you’re trying to work with them.
Montway's rep said if I paid upfront instead of paying when the vehicle gets there, I get a discount. I paid upfront and they were fantastic. The biggest thing for me is I was able to communicate with the carrier throughout transit. I was able to pinpoint a timeline. I even pinpointed down to him calling me that morning. The carrier was a super nice guy. He made sure that I was all happy. I wasn't supposed to get the car until Thursday. I ended up calling the driver and saying, “Hey, where are you at right now?” He said, “I got one more stop in Indianapolis. I'm in Cincinnati. I'll probably be in Indianapolis Wednesday afternoon. I could deliver to you Thursday morning as what they said was the estimated transit time.”
The driver also asked me, “If you want, but it'll be late tonight, like 10:00 or 11:00. I can meet you tonight in the Kroger's parking lot, and you can pick up the car if you’re up for it.” I said, “Absolutely. That’d actually be better.” I’d rather it be in an empty parking lot at night than during the day at Kroger's, when everyone's driving around and trying to get your car off there. The guy was super cool and it worked out. He was on time. The carrier then let me look at the car all over and asked me if I had any questions. I was happy with the customer service.
Just being able to communicate with the driver, especially when shipping a car, together with the value, that's peace of mind. The whole reason I didn't want to use the dealership’s broker is because I wasn't able to talk to the driver. He said, “Just trust me. You call me if you want any updates.” No. I need to know about my car up there. I’m paying good money. There are no secrets that need to be here. I need to know what’s going on and I need to be able to track the carrier where they're at.
Thank you so much for the excellent feedback, Brian. We built our company on service and we're happy to see that reflected here. It means a lot to us to be able to work with professional drivers. We'll be sure to let them know they did a great job.
Reviewed May 26, 2021
I used Montway to transport a Toyota GTS. I bought it online and I didn't feel like going up there and towing it back myself. I went to a website, which was a broker, and Montway had the best price. Their reviews were also good, so I went with them. I went directly to their website and they handled everything exactly as they said. Then, the price I paid in the end was exactly what they said it was.
Thanks for relying on us to help ship your car, Brad. If we can help with anything else let us know!
Reviewed May 25, 2021
One of my buddies moved his vehicle out here using Montway, and he said they went pretty well. I took his word and used them. Their reps aanswered all my questions and gave me knowledge I didn't realize I needed, but they weren't overbearing. It did take the guy about two days longer to get here than when I thought I was gonna do, which is fine. It's not like I needed it right away. Once he did get here, I just met with him and he unloaded my vehicle for me and I paid him.
Thank you for the review, Christopher. We're happy we could help with your car shipping needs.
Reviewed May 25, 2021
My son is stationed in the military and he is in Washington State. He needed his car up there, so we had to have that shipped. I called Montway and got a quote. The only concerning part was they called back and said, "Hey, we can get a guy right now," but there was going to be an additional cost. I said, "No. I am going with the quote that was given." They said no problem, then they got somebody else and everything went smoothly from there. Final cost was as quoted and payment went smoothly. They took the initial payment, and we gave the driver the cashier's check at the end.
Everybody was always helpful, courteous and right on point. They were responsive and they picked up on my urgency and my need to get this taken care of and ran with it. They also said the car would be delivered Saturday morning, and it ended up being delivered Good Friday morning. It was a day earlier than I expected and it was perfect. My son had his car for the holidays.
Thank you for the review, Annette. Glad to hear we could help deliver your son's car safe and sound. if we can help with anything else let us know!
Reviewed May 25, 2021
I saw that Montway had the better reviews against all the competitors. I've also used Montway before. When I dealt with their reps, I had no issues and the process was very smooth. The driver was super helpful and the vehicle arrived in the same condition as when I dropped it off. It was a little dirty, but nothing that I didn't expect because I did not use a closed transport. The cost was fair as well.
Thanks for the review, Brandon. We work hard to deliver the best experience we can. We look forward to future moves.
Reviewed May 24, 2021
I've used Montway for four times now and my experience with them has always been good. That's why I kept using them. They were professional and they communicated well. The last time I used them was for a transport from McMinnville, Oregon to Kansas City, Missouri and the process took four days from when the driver contacted me, to when they picked up the vehicle, and when it ended up at my house. When the vehicle arrived, its condition was what I expected and the price that they told me was what I paid.
Happy to deliver great service for your needs, Jason. We look forward to the next transport.
Reviewed May 24, 2021
Delivery was fast and the driver was nice. Montway did all the work, so it was worth it. They also tried to call me right after I got my car. My experience was super positive as well as easy.
Glad we could make it easy. Thanks for choosing Montway!
Reviewed May 24, 2021
Montway has great customer service. The quote I was given was reasonable. The pickup and delivery were pretty easy. The only thing is they did get there earlier than expected. The driver was good at staying in touch though.
Thank you for the review, Christopher. Glad we could deliver great servcice.
Reviewed May 23, 2021
On the initial call, I told Montway what I needed and they said, “100%, we can help you. It's just you need to narrow the window down.” They told me the price points for the large window as well as the smaller window. I chose the smaller window, and it was smooth as glass after that. They told me how much I would be paying, and that's how much I paid. The reps also sounded like they knew the business. You never quite know whether they know it or not until it gets done because in the end, it's whether the job gets done perfectly or not, but everything worked out great.
The driver called me the day before and told me that he was half a day out and wanted to know when I could arrange to have him pick the car up. I originally didn't pick up because his number was a New York number, and I was expecting a Chicago number. Once I knew it was him, Montway called me and said, “Hey, look for this number.” I answered the next time. After that, it was easy. The driver told me he'd be there in four hours. I met him at the pickup point, and from the time I gave him the car to the time I picked it up, the transport was less than three days.
The driver said that he would be here in my hometown and deliver at the pre-determined location that we had talked about. He said he could be there in the morning, but he called me and said he'd like to get it done early. That was even better, so I said, “I'll come over earlier in the night so you can get to your next drop.” It was even faster than I originally anticipated and that made me very happy.
Glad to hear we could deliver fast and professional service. Thanks for choosing Montway!
Reviewed May 23, 2021
Montway is reliable and super fast. They got my car turned around very quickly and everything went pretty smooth.
Happy we could deliver smooth service. Thanks for choosing Montway!
Reviewed May 23, 2021
After searching the internet, reading reviews, and talking to a couple of different places, it seemed like Montway was the best fit. They laid everything out and my main question was I wanted to make sure the price wasn't going to increase once we made a deal, and they said it wouldn't. After that, everything went smoothly. The driver arrived within the time window and actually got there faster than I expected. The transport was from Austin to Chicago and it took two days.
Thanks for choosing Montway for professional car shipping services! We look forward to future shipping needs.
Reviewed May 22, 2021
Our house burned down in Las Vegas and we had to get back quickly. Montway was the cheapest one and we decided to go with them. Everything was fine along the way, except for the driver that scraped the sides of the front of my Marquis. They messed up my car more than my wife’s. They also let most of the air out of my tires and didn't say that until I got in it and they left. Other than that, they were on time and I knew where my car was most of the time.
Thank you for the feedback and we apologize for the inconvenience. But we are happy to hear that the car was delivered on time. If we can assist with anything else please let us know.
Reviewed May 22, 2021
It was fair pricing and good service from Montway. The driver was very detailed and he was able to keep in contact as much as I expected.
Thank you for the review, Eddie. Happy to deliver good service for your needs.
Reviewed May 22, 2021
We moved cross-country from California to Florida. I have used Montway in the past successfully for similar-type moves, so I just called them up and arranged for the move. The movement of the car was fine. However, I had an unusual experience where I placed an airbed in the car that I shipped cross-country, which was going to get here ahead of me. Our thought was, when we get here, we will not have furniture, but we'll have the airbed within the car to sleep on. The car was here, in our garage. The real estate agent put it in there, but when we opened up the car, the only thing that was there was the instructions for the airbed.
The airbed disappeared somewhere along the way. When I called Montway, they told me that they only cover what damage is to the car, not anything that I put inside of there. I accepted that, but I was a little ticked off. We were getting in at 8 o'clock at night after a cross-country flight, thinking we had everything taken care of, and we didn't. I understand Montway's response, that they only insure the car, but that was not a satisfactory thing for me that happened with that shipment. If they want to give me a thousand bucks, I'd accept it, but I don't think they will.
Other than that, my advice to people would be plan your timing, the way you want it to work, which I did. Timing is critical that you know what the transport company is going to do, and they know what you want. With Montway, the timing was good. We had an experience on another cross-country move, where there was a delay in our car getting to Pennsylvania from California. We had to scratch along for about a week until it got there.
Hello Charles, thank you for the review and feedback. I understand the frustration with the missing airbed. Personal items are a complicated situation when it comes to vehicle transport.
Motor carriers are only insured for the vehicle itself. Only the vehicle is documented and accounted for, nothing inside. These trucks make frequent stops at truck stations and similar. And are stopped for road checks frequently as well. So, it's far more than just the driver that may be interacting with the truck. So the item disappearing along the way could very well be correct here.
I would say as a note for the future, when transporting a vehicle, to avoid placing anything inside. And we would tell any customer reading this review to avoid so as well.
Again, thank you for the feedback. If you have any other questions or concerns please email us at feedback@montway.com.
Reviewed May 22, 2021
I sent in a request and told Montway what I needed. I had two cars I needed to be brought down to Alabama, and they got in touch with me. Everyone was terrific. They showed up on time. One guy got lost the last couple of miles, but that was no big deal. It only took half an hour before he figured it out and got to where he needed to be. The guys that were driving had a little problem with English but we were able to sort that all out. The cars were in good shape, and they knew what they were doing.
The quote was on the penny. The drivers and trucks were not part of the original company that I called, which was Montway, who then put the two parties together. There were two checks. One check to Montway, which we paid with a credit card. And then, the balance was cash when the trucks got here with the cars. I would use Montway again if I get to the point of buying another car.
Thank you for the review, David. Happy we could help with your car move. We'll be sure to let the drivers know they did an excellent job.
Reviewed May 21, 2021
Montway quoted me a price and I scheduled. They called me a week before and told me because of the increase in fuel, I had to pay more money. Once I signed a contract, made a deposit, I couldn't believe they were charging me more money. And the other thing is, I don't understand why I wasn't told that the trailer couldn't come on to Hilton Head Island because I see trailers that big all the time on the island going into the developments. So I was called the second day before that I had to drive from Hilton Head to Bluffton to pick up the car at 7am. I wasn't happy about that, especially since now they charged me more money for gas. There was nothing I could do at that point, because I had already paid them. A move is stressful to begin with.
I mentioned it to the driver. He was just like, “I have no idea what you're talking about.” But he was very nice and considerate. He called me when he got there. He was there a little earlier. It was in a reasonable amount of time, because I got my car and I wasn't buggin’ like I needed it right away. It took a few weeks. But I would never call that service again.
Hello Donna, we apologize for the inconvenience with your shipment. As an auto transport broker, we work with a large network of truck drivers all across the country. We will present all possible options that are qualified to complete your shipment. In the event that the option is requesting extra funds, we make sure to communicate this to the customer before dispatch. As the option to proceed forward is always the customers. Note that customers can cancel any time with no penalty as long as a carrier has not been dispatched.
Auto transport trailers have many restrictions and regulations. These restrictions may not be the same as other similar freight fields. Please see our help article on door-to-door transport for full details on our policies (https://www.montway.com/door-to-door-auto-transport).
I hope that my explanation provides some clarification to our services. Our goal at the end of the day is to provide the best service possible. We're sorry to hear that wasn't delivered to you. Please contact us at feedback@montway.com with any extra feedback.
Reviewed May 21, 2021
The experience with Montway was very good. The first time we used them was five years ago when we were moving from one state back to Texas. We checked on some transportation companies for one of our vehicles and Montway came up with a decent reputation. So, we used it moving from Arizona back to Texas. When we made the move back, we were comfortable with the relationship we had so we called them and they took care of us. Also, the quote was in line with the cost.
The driver was very courteous and excellent, and followed through. I asked him to give me a call when he got to the Scottsdale location where we had him deliver. He called me that morning and said that my car was delivered. I told him I appreciate it and then, I checked with the person at the dealership. The car was delivered and everything was fine. Montway is a good company and the most important thing to me are their drivers, and the relationship with the driver and the person that his vehicle’s being picked up on. So, it worked out fine.
Thank you for the review, William. We work hard to work with the most professional drivers in the industry. So it's always great to hear them doing a great job. We look forward to the next transport.
Reviewed May 21, 2021
My interaction with the driver was good. He was right on the money and everything was smooth.
Awesome! Thanks for choosing Montway for professional car shipping services.
Reviewed May 21, 2021
I used Roadrunner's service and they were horrible. The car sat in the driveway in California for weeks. I needed to find another shipping company so I googled “guaranteed delivery” this time. Montway's name popped up first. Customer service was very professional and the process was all online. Somebody also called me once to see how things were going. We got a driver and he was an incredibly responsive guy. He called me along the way to tell me when he was going to be there.
The transport was from California to Florida. The driver zipped through and was there in under four days. Montway did everything they said they were going to do. They picked a driver who was really professional, friendly, and considerate of the fact that I've been waiting for three weeks for the car from another company. When you pick a company to transport your car, the number one thing is do you check if the company guarantees delivery. If they don't, hang up because you don't know when you're going to get your car. Montway did a great job and I was very happy. They were more expensive but I got my car.
Thank you for the review, Donna. Glad we could deliver professional service for your needs!
Reviewed May 20, 2021
The driver was cool, nice, friendly and helpful. But Montway had been pushing the date back. First, it was one day and then, it was two days. The next thing you know, I had to wait a week because of the scheduling. But either way, I liked the service. I wish though the driver hadn't left the keys in the car and drained the battery. It was hard because the car was parked all the way in front so it had another car behind it. The car came out fine. But then my car is a ‘50s car and it was heavy. He was parked towards a slope where we were fighting the slope. So, pushing the car out was hard. I didn't think we were gonna be able to do it because it wouldn't turn on and it was just me and him, so I had to push while he steered. It took all my strength that I ever had to use. Other than that, it was okay.
Luckily, the car was dropped off at the Capitola Mall in Santa Cruz. But the security guard was upset because we were there at 1:00 in the morning and they didn't want me to leave the car there, so I had to come back at 6:00 in the morning with my other car to jumpstart it. They had threatened to tow the car if I couldn't get it out there by 8:00 and it worried me that I wouldn’t be able to turn it on. Other than that, I liked the price at Montway. People make mistakes so I'm not gonna be upset about the battery. I was happy Montway cost me half the price, so even the wait time was worth it. I would have waited another month if I had to just to save some money.
Thank you for the feedback, Adrian. We're sorry to hear about the battery issue but happy that the driver was able to deliver safe and sound. We appreciate your understanding and will be sure to discuss this feedback with the driver to improve services in the future. Have a great day.
Reviewed May 20, 2021
I had an experience with Montway before that’s why I got them the second time. Online, I could just talk with them if I didn't wanna call them, and they were very responsive. Now, the second time, I had to cancel the order because they told me the pick-up would take six days or so. I waited for eight days and it was never picked up. They said there was a backlog of thousands of cars waiting to transport, so I didn't stand a chance. The way I had left the car, there was no exception. I had to go and get it myself. Overall, I'm satisfied. I understood how things were.
Thank you for the review, Daniel. Summer is typically a busy season for auto transport to begin with. But with everything going on now it has skyrocketed on some routes and we're seeing a lot of congestion. We try to be transparent with the logistical factors. And will still put in as much effort as we can to try. We appreciate your understanding and we hope you consider us for future transports.
Reviewed May 20, 2021
I called and spoke to someone at Montway. They were really nice and they did what they said they were gonna do. They stayed in contact with me. When the driver was en route to pick up my vehicle, she gave me a call. We also spoke as she was leaving with the vehicle and just gave me a very comforting feeling. I was very reassured that my vehicle was gonna be in good hands. My car went from Cumming, Georgia down to LaGrange, Georgia. The pick-up and delivery for my vehicle were all on the same day. The driver got there early in the morning. It got the car delivered by that afternoon.
There was only one negative thing about the experience. I did the online chat where you can go into Montway then the little chat box popped up. I asked the gentleman to send me a picture of my vehicle once it arrived there. The gentleman told me that it was sent but I never received it. Other than that, I had a great experience. My car was delivered on time. Also, I quote I got was on-point and I was satisfied with that. Compared to a few of the other agencies that I had gone to, Montway was good.
Thank you for the review, Rodney. We'll be sure to audit the order as you should have received a confirmation email of delivery. Overall, happy to hear the experience was great and if we can help with anything else let us know.
Reviewed May 20, 2021
The whole thing was great. There was very good communication. We were waiting for the car to be ready and we had some other things going on. We had to reschedule three or four times and the guys were great. Then, the vehicle got here real quick.
Thanks for the review, Brian. Happy to deliver professional service for your needs!
Reviewed May 19, 2021
Montway told me they were going to pick the vehicle up from my hometown, my house. But then on the day of, they called and said they would not be able to come to that location, even though that was what was agreed upon. They ended up meeting in a larger parking lot at a food store then it got shipped out to us. It only took a few days to get here. It got dropped off right at our apartment building. It was dusty, but that's to be expected. There could have been a bit more communication as we were waiting for a carrier to be assigned to our shipment. I'd like just some clarity in that process. But everything else in the actual transport was really great.
Thank you for the feedback, Casey. Please see our door-to-door transport page for full details regarding location pick up and delivery (https://www.montway.com/door-to-door-auto-transport). We'd be happy to explain further and encourage you to contact us at feedback@montway.com. -Rick
Reviewed May 19, 2021
The reps were very professional and the experience with them was great. The quote wasn’t the cheapest but it wasn’t very expensive too. So, it was in the middle and reliable. The delivery of the vehicle was supposed to be on the 21st but they arrived on the 19th. They said the maximum day that they will deliver it was on the 21st but they could deliver it before that. So, I appreciated that. That was much better. I was staying in a hotel and they came to me and delivered the car in the hotel parking. It was smooth. People may find something cheaper but maybe they will be unhappy. They will be satisfied with the experience with Montway and they will not have a headache with their car. That was what my friend told me, too.
Thank you for the comments, Ashraf. We work hard to deliver professional auto shipping experiences for our customers.
Reviewed May 19, 2021
I liked the price that Montway had and the ability to get the job done as quickly as I needed. Everybody else couldn’t jump when I needed them to. Montway did and I had a good experience. They were on time and were very helpful. I was impressed. The driver was going to be at my house a half a day before I could so he dragged his feet a little bit and he made it work. That's what customer service is. I was in Washington and the cars were being transported to my house in Arizona. I didn’t have to jump through a lot of hoops. It was nice.
Thank you for the praise, Ben. Happy to hear that the driver did an excellent job.
Reviewed May 19, 2021
I’ve used Montway before. They were very easy to work with. They were quick and they do their inspections and got the car on the road quickly. The cost was fair, given mine was far moves across country.
Thanks for the review, Dominic. Happy to help any time!
Reviewed May 14, 2021
Setting everything up was very fast and the service was great. The quote was higher than other companies, but Montway gave us a better delivery date. So, we decided to pay extra to get the car transported as fast as possible. We had a great experience with Montway Auto Transport. They're reliable. They delivered at the time they said they were gonna do.
Thanks for the review, Ahmed. We work hard to provide professional service for all our customers.
Reviewed May 14, 2021
Montway Auto Transport answered my call. The gentleman that took the car was very nice and he got the car there sooner than he thought he would. They did great.
Happy we could help. Thanks for choosing Montway!
Reviewed May 14, 2021
The quote was a bit overpriced, but it was very accurate. Also, the car arrived in perfect shape. It was the way it was when Montway picked it up. However, Montway didn't tell me exactly what I could and could not load in the car. I realized I could have taken more advantage of loading the car, because they told me I could only put things in the trunk. And if I put things in the backseat, I would pay $100 more. But they never explained how much I could put in the backseat. And I know even some people loaded the right front seat. Other than that, everything worked out beautifully.
Thank you for sharing your experience. We're happy we could help with your move. We provide information on personal items in our terms and conditions. Customers can review their order confirmation for more information.
Reviewed May 14, 2021
Some of my family members were moving from Tucson to Michigan, and they didn't want to be driving their car up. I looked up some companies that transport vehicles. The one that I found that sounded the best and had the best reviews was Montway. We set it up, and they were absolutely great. They came the day they said they were going to come. The guy that came was wonderful. He was very friendly. He called before he was going to arrive, so that they could meet him at like a grocery store parking lot because they live on a hill and we'd never get a truck up there to get the car.
The vehicle was a Toyota RAV4 and I ordered the enclosed truck without hard sides. It's a beautiful truck and he took time to rearrange everything. He got the car in, and he delivered it before they even got there. He dropped it off. The neighbor came and got the keys. It worked out wonderfully. I'd highly recommend Montway to anybody.
Thanks for the review, Patricia. Happy to hear that the driver did a fantastic job. Have a wonderful day!
Reviewed May 13, 2021
I called Montway and someone got back to me. They did an excellent job. The driver they had was really good, and they were ahead of schedule. I'd recommend them. They had an enclosed trailer, which I requested and the car was even wrapped in plastic. I was happy.
Thanks for the review, Rich. Happy we could provide professional service for your move.
Reviewed May 13, 2021
Montway gave me a good quote, which was the reason why I chose them. I had several requirements. We had to transport a few household stuff in the car. There were several things I needed to go with the car because we're flying from Oregon to here. We didn't have a lot of things to move so we just wanted to have something that can transport with our car. We had fixed flight tickets so we didn't want to go with the company who would say, "Okay," then, “We are not quite sure,” and “We don’t know,” if they don't confirm. But Montway did a good job of making sure that the car would be picked up on time and delivered around the time. That made us feel comfortable. The rep was good at explaining everything and setting it up right away. The quote was a little higher than I expected. But because of all those criteria that fulfilled my requirement, and it was across country, so I considered.
The driver came on time. He was responsive of what was going on, and he delivered on time. We were expecting that he would let us know in between while he was driving from Oregon to Tennessee, but he did not. But we didn't mind. Once he arrived here, he was in touch. And he arrived here around the time frame that we were expecting.
Thank you for the review, Sarina. As long as understand exactly what our customer's needs are, we can help. We're happy we could provide great service and we look forward to the next transport.
Reviewed May 13, 2021
The first company I picked was really horrendous and borderline fraud. But Montway is just the opposite of that. I reached out to them a week before I needed the car to be picked up and the price was still lower than the previous one. They did what they said they would and they were very responsive, easy, and straightforward. The ending bill was the same as the initial quote I got.
I didn't receive the car on time, but I wouldn't fault either Montway or the trucking company. It was just unfortunate timing with the storm and COVID and people were sick. But one thing I really appreciate in terms of the interaction was when that trucking company was late, the dispatcher called me and offered to call back Montway to find another trucking company. I called Montway and my representative admittedly passed me to Montway dispatcher and I explained my situation, and then they made a recommendation to stay with that trucking company because the other alternative was not guaranteed either and I might wait for a longer time.
I called back the trucking company and as I was speaking to him, Montway was calling him as well. He put the Montway dispatcher on speakerphone and I was able to hear that Montway was following up immediately after my call with them to the trucker company. So, I witnessed how Montway conducted their business on the back end, and I really appreciated that they followed up immediately after my call with them.
Thank you for the review, Cody. Communication is essential in a business such as ours. So it's always great to hear when our teams are performing great. If we can help with anything else let us know.
Reviewed May 12, 2021
It was really easy to communicate with Montway, and I like the text messaging features too. Everything was super smooth. I take my hat off to the driver because I know he went through a snowstorm and he was on time and super communicative. The coordinator was pretty straightforward. She gave me the details I needed. So, it was seamless. The pricing was spot-on. I compared it to other quotes I got, and it wasn't the cheapest, but it was definitely one of the more cost-efficient ones I got. The ratings I saw were solid, so I picked Montway.
Thanks for the review, Denise. We work hard to provide the best service we can and work with the most professional drivers. We'll be sure to let them know they did a wonderful job.
Reviewed May 12, 2021
I was considering reviews, not price, and dependability and how the process was explained to me. Montway's reviews that I read were very good. They were not the cheapest, but money was not a problem with this. We were going to come back at the end of March and I started looking into them about the 1st of March. I wanted somebody who would come, take the car, and be responsible. Montway kept me informed, told me how it would work, and they did a good job.
The driver was very good. He was from the area and he came, took the car and brought it here. He also kept us informed and was very nice. I wasn't going to be here when the car arrived so I had one of my sons be responsible for picking it up, and he was able to do that. And the drop off point was fairly close to where he lived. I would highly recommend Montway. It's unfortunate a lot of people just look at what it cost.
Thanks for the recommendation, Arnold. Cost is a pretty complicated aspect when it comes to auto transport. We do our best to provide a fair price, but we need to consider many factors. Getting a properly qualified and insured carrier is always our primary concern and we work with that in mind. Happy we could help with your move and if we can help with anything else let us know.
Reviewed May 12, 2021
Montway was quick at answering my questions and their quote seemed fair. It was on the lower end of things compared to most of the other shippers. The pickup and delivery were pretty good. It was a much better experience versus the other time that I had a vehicle shipped. They were actually there within the timeframe they told me they'd come. The driver notified me that he'd be here the next day by noon. In the same way, when he was dropping the vehicle off, he also said when he was gonna be there. The car made it in one piece.
Thank you for the review, John. We have high standards for our team and the companies we work with. We're happy we could help and we look forward to future transports.
Reviewed May 11, 2021
Montway wasn't the cheapest but after looking at some comments about them, I felt more comfortable using them. Everything went smoothly. The driver was nice and personable. He did an enclosed trailer as I asked. The vehicle was clean and it was not damaged in any way. I had an experience with another company before and was totally dissatisfied with the way the car was delivered. Montway did what they were supposed to do, which was what I would have expected. And the final cost was the same as I was quoted. To anyone who wants to try Montway, check them out. Do your own research so that you're satisfied. Look at the other comments that you'll see online about it.
Thanks for the comments, Robert. We encourage everyone to do their research. Auto transport is a niche industry type. So we make an effort to be informative and educational so it's rare that we don't respond to a review or comment. We're an open book and are happy to help in any way we can.
Reviewed May 11, 2021
I called Montway. I liked the way the operator on the other end handled it, and I gave them my business. The final cost was precise. The driver was great. He was a day early. He was very communicative to where he was going to drop the vehicle because it was a semi, and it couldn't come in to my street. He was very helpful and he was telling me where he was going to be meeting me at. He was very professional. Everything's good. Keep doing a good job Montway.
We are glad to hear that our communication and work ethic is what won you over, Jose. Thank you for choosing Montway.
Reviewed May 11, 2021
When I called on Monday, Montway sent a driver out. His name was Igor. He picked up my car on Tuesday. I haven't heard from him, but he said he was gonna try to get the car to New Jersey today at around 11:00. He made me feel comfortable, and I didn't stress once. He's a very good person. He met me in the parking garage. He took pictures. Anything I asked him, he did. I don't know if my car's delivered yet, but he kept me in the loop. Montway delivered my car here from the start. They messed up my billing, so that was stressful. They charged my card twice. But this time around, it was smooth.
The carriers work hard to make our customers at ease, ad we are thrilled to hear that they did a wonderful job, Heather. Thank you for your kind words.
Reviewed May 11, 2021
Everybody from Montway was very nice all the way through and knew what they were talking about. However, there was a chip on the windshield that I wasn't told about, and I'm guessing that happened during transport. I didn't notice it until long after the couriers left. And then, there were a couple of scratches on the side of the car, but that could have been the dealer. It was quick to sign the papers when the car was unloaded. They were in a bit of a rush, so they had to go. So, I felt awkward taking my time and looking it over. But they were very nice. Also, Montway's quote was accurate and right in line with a few of the other companies that I looked at. I would recommend Montway to a lot of people if they were asking for a transport.
Thank you for the feedbacks, Eileen. We are always striving to provide the best service and your feedback makes that possible.
Reviewed May 10, 2021
Montway Auto Transport was very efficient. That's why I went with them. No questions in my mind at all. If I shop around, it might be $100 here or there, but it didn't make any difference. The truck driver communicated with the owner and with me and it was all good. He said he was from Ukraine. He didn't speak a lot of English, but he did a good job and delivered it and was gone in 30 minutes. So, everything worked out good. Got a brand-new truck and trailer.
We are so thrilled to hear that everything went smoothly, Blake. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 10, 2021
I was helping my daughter move from Seattle to California. I went online to try to find companies and figure out who was good. I went with Montway and they were great the whole time. They were quick to respond almost to a fault. I contacted them about three months before I used them, and they kept sending me follow-up emails, which was fine. One of the things I liked about them is that when I did get into the actual dispatch, they were in good contact and everything worked as we had talked about.
I was nervous because of the five-day window because my daughter and I were in Bellevue, Washington and had our own travel plans. I was a little nervous that they would come too early. I got a dispatch inquiry about a week before we wanted the pickup saying, "Oh, someone's available tomorrow to pick up your car and deliver it on Saturday." So I told him, "Hey, that's not gonna work at all. I really need it next Friday." They responded and said they'd get on it. That was exactly what happened.
A couple days before, I sent them a message asking about whether they knew the exact date and time, and they responded right away. They put me in touch with the driver. I started communicating with the driver. The driver did a good job of staying in touch and letting us know where he was. Overall, Montway did a good job so I would recommend them to others.
Thank you for the praise, George. We know not everything ships a car every day. Auto logistics is a complex industry and we're here to help in any way we can. Thanks for choosing Montway.
Reviewed May 10, 2021
Montway ran into a problem where they weren't communicating properly. They scheduled to pick the vehicle up two different times and nobody ever showed up. I reached out and they fixed it right away. I got my vehicle from point A to point B without any issues and it was great. The quote they gave me was accurate. I've used them before and I'll use them again.
Jason, we are glad to hear that despite some communication errors, everything went well. Thank you for your kind review.
Reviewed May 9, 2021
I used an app called Shippit and selected Montway. It was all through text. It was good and easy. I took a picture of the car and I had a couple of pictures I uploaded. They were behind because one of their trucks was down but they let me know what happened. Everything was through the app and it was pretty easy and I had no issues with the communication.
We are thrilled to hear that everything went well, Holly. Thank you for choosing Montway!
Reviewed May 9, 2021
Montway handled the transport well and there was no damage to the vehicle. Their quote was very competitive and it was locked in. From what I read on a lot of the reviews, some companies quote you a price and then it would go up, especially if you'd do it a few months in advance. So having the quote locked in and knowing what that cost would be without any changes was another element that made us choose them. I had a good experience not only with the customer service but also the driver that picked up the vehicle and the driver that dropped it off.
Craig, we are glad to hear that everything went smoothly with your shipment and that our price was satisfactory. Thank you for choosing Montway.
Reviewed May 9, 2021
I needed quick delivery and Montway had the fast one. The quote stayed the same in the final pricing. The representative kept me informed and the courier driver was great. I was nervous but they brought the car on time. I would tell others to use Montway.
Cameron, we are thrilled to hear that we were able to provide a timely service for you. Thank you for choosing Montway.
Reviewed May 9, 2021
It was easy to get a transport. I called Montway and I found the person I spoke to on the other side to be able to answer my questions clearly. And they were professional and easy to talk to. I submitted a request online after I spoke with them and then they got back to me quickly. And then, we were able to get something scheduled in the next few weeks. But my timeline was flexible. That made it easier for everybody. I was able to share with them if I had a hard start or end date. And just knowing that they have a bunch of drivers, that everybody's timeline might look differently depending on the route and the driver that you get. The stressful part for a lot of people is not knowing exactly the day their car is going to arrive when they're going long distance, so being open to that flexibility and speaking one's needs upfront is important.
Emily, we are thrilled to hear that everything went smoothly with your shipment. We strive to stay to make every step as simple as possible for our customers.
Reviewed May 8, 2021
My daughter left her car behind and she couldn't come and pick it up. So we had it transported from Miami to St. Louis through Montway Auto Transport. The transport took about three days. All the drivers and the people I spoke to on the phone, I was very happy with. They let me know in the interim where the car was and what I could expect.
Ayse, we are thrilled to hear that we were able to make this transport for you and your daughter a smooth one.
Reviewed May 8, 2021
The delivery was flawless. The only complaint I have, and it's minor, is that the driver of the truck spoke no English. Other than that, Montway kept their promise and they were on time, and it was a fair price.
John, we are glad to hear that despite the language barrier, everything went well.
Reviewed May 8, 2021
I've been dealing with Montway for several years now. I always use them every time I buy a car from out of town or if I need to ship my daughter's car. The only thing that is important to me is they meet the timeframe that I need for something delivered and they are usually close to meeting it. That's why I use them. I like how Montway has the upfront price and the cash price for former customers. I like that they offer that discount for customers that have been dealing with their company for a while. Also, everything I needed, I asked the guy who was upfront with me about everything. So, it was good customer service. I recently had a good experience with the driver. He was a good driver and seemed to be a nice guy.
We are so thankful for your continued support, Clovid. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 8, 2021
I've had Montway transport five cars for me now and they've been quite good. They've been very consistent, so I've been pleased enough with their service that I keep coming back. My experience with the last driver was super good, too. I lived in Idaho and he went to our church and his wife was involved with our church. It was hilarious and just a small world. The price was reasonable as well. If you're a car freak and you keep buying cars like we do, Montway's service is a good way to make it easy to get them to you.
Adam, we truly thank you for choosing Montway, AGAIN! Your kind words and continued support are what Montway works so hard for.
Reviewed May 7, 2021
I called the dealership where I bought a bunch of cars and asked for a recommendation. They recommended Montway. They’re using them in general, and they never had an issue. It was easy to book the transport and it was communicated well. I had specific wants, the Montway rep said it would be no problem, and they followed through with what they said they were going to. The delivery process was awesome. I fly private, so I landed in Chicago and the driver met me at the airport. I walked off the plane, got my car that he transported there and drove to my condo. It couldn't have gone smoother.
Happy we could help with your move. We strive to provide the best service possible. It's always great to hear when dealerships are recommending us as well.
Reviewed May 7, 2021
Montway gave me a call, let me know they were close, and they had to meet me at a certain area in town because I live out in a rural area. Plus, I didn't have a place for them to park that vehicle. So, I met them in town, they were sitting there waiting. They were generous and respectable. We did a round of vehicle inspection and they got the vehicle off the truck immediately and I was pleased with their performance. They did what they had to do. They got the vehicle to me as quickly as possible and it was right on the time that they estimated it would arrive. I would use the company again for whatever reason I need to have another vehicle shipped in that way.
Michael, we are thrilled to hear that everything went smoothly with your shipment. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 7, 2021
Montway Auto Transport was the least expensive. We were moving to a new house, so it was a moving target. I had to book and cancel a total of three different times. Each time and even the final time, I gave them literally a couple of days’ notice. The agent I dealt with it for me on the telephone. I literally thought that by the third time, they would just hang up on me and tell me to use somebody else. But the agent put me on hold and called the driver. They had a truck to my house to pick up the car two days later. I was the first car on the truck.
The driver got my car from Florida to Arizona in three and a half days and picked up eight other cars. That kind of service is unheard of. I tracked my vehicle on his truck and I saw each night where he stopped and it was just incredible. I gave the guy a big tip and he said to me when he dropped it off that I already tipped him when he picked up the car so I didn't have to tip him again. But the service was so good that he deserved another tip. It was unbelievable how Montway accommodated me. My son-in-law is using them now to transport his car from New Jersey out to Arizona.
Thank you for the great review, Bruce. Auto logistics are complicated, to say the least. We understand not everyone ships a car every day and they have other things going on. So we do our best to be transparent regarding and process and offer what flexibility we can. We're happy we could deliver and if we can assist with anything else let us know.
Reviewed May 7, 2021
Montway seemed to be really well-organized and that gave the impression they knew what they were doing. Everything was handled online. Although I got a call because I had some questions about the timing. But the experience was all positive. I got a call with a delivery window from the driver the night before. We agreed on a meeting spot because the condo where I live has limited parking. I went down there and he showed up within 10 minutes of my arrival and unloaded the car. It was quick and easy. However, the truck that was used for my transport was not a top-class, Blue Chip truck. It was old and dated.
Thank you for the review, Don. We work with carriers from all across the country. We require that they all have up-to-date insurance and validations in order to do business with us. So we can assure all customers that regardless of equipment types, they are qualified.
Reviewed May 7, 2021
Montway moved cars, and they did it right. The initial contact with whoever it was was very pleasant, respectful, and attentive to what I wanted. I contacted one other group and they were like, “Oh, we'll get back to you when we get around to it.” And the guys from Montway were like, “What do you want? When do you want it? How do you want it done?” They were very nice about everything.
When they got to Denver to pick up my car, they called here to ask a couple of questions because they weren't sure if they were being given the right car and they had doubts that they were being given the right car. If I was a driver, I'd look at my invoice, at the stock number, and unless it was something totally different. But the nomenclature on my car was goofy, and it could have turned out to be a mistake. But they made sure before they loaded that car up they had the exact right car. And there could have been.
The guy got the car to Seattle-Tacoma late. I wanted to know where the car was because I was curious. I wanted to be there for them. And the driver that would transport it from Tacoma to here would bring it by first thing in the morning. Montway called him and he was here in an hour. I had called and spoke to him and said, “Hey, I don't have a problem with that.” But they were like, “You were supposed to be here then, and that's when we want you there.” The driver had a bit of service trouble with his truck. I called him, and I was like, “I'm sorry to bother you.” He said, “You are not bothering me. I'm supposed to have your car there. But we're working on my truck.” It was somewhere in Montana. And I was like, “Yeah. No problem.” But they kept in contact.
The quote was exactly what they quoted me. I gave them a deposit of a couple of hundred bucks. And they paid the driver when he delivered the car, which was the amount, however he works it out with the company. There were no extra fees. It was just, “We'll go there. We'll get it for this. And we'll bring it to you for that.” They never balked or changed to try to charge me additional fuel surcharges or the fact that the driver had problems, they had to pay him for a couple of extra days.
It was a very pleasant experience. Montway was very easy to deal with and were very respectful. Every aspect of it was painless. They were a little more than some of the competition, but not much. They were worth it. I called them and thanked them personally. They did a great job. I never had a car moved long distance, and I’ve passed some nice cars because of that. And I am looking at others. I would use them again without checking with anybody else. They were business-like, but they were real. And you could talk to them. Everybody should use them.
Thank you for being an amazing customer and allowing us to service such a unique car. We appreciate your words and if we can help with anything else please let us know. Have a great day.
Reviewed May 6, 2021
Montway was really the best. They helped me. I had other ones that were pulling my feet. I'm not really familiar with this. I wanted my son to call from California back here and they explained to me. I paid a couple of hundred dollars extra, but they did the right thing. They did whatever I said and I'm very happy. I will recommend them to anybody.
Thank you for the review, David. Not everyone ships a car every day and that's why we are here to help.
Reviewed May 6, 2021
Also, the car came a bit sooner but that was better. Go for Montway.
Anthony, thank you so much for choosing Montway. We are glad to hear that everything went well.
Reviewed May 6, 2021
Montway was efficient, polite and clean. The driver was a nice guy. We talked for a while and filled out all the paperwork. They got the vehicle here sooner than I thought they would. Everything was top-notch.
Thanks for choosing Montway for professional car shipping services!
Reviewed May 6, 2021
I moved my car twice with Montway. I moved it from Florida to Jersey, from Jersey to South Dakota. I had a good experience the first time, and the same thing the second. The pickup and the delivery of the vehicle were on point, on the money both times. Next time my car's got to come back to Jersey from South Dakota, I'm using Montway again.
Thanks for the review, Hector. Happy we could help with your moves. We look forward to the trip back to South Dakota.
Reviewed May 6, 2021
Everything was as good as could be. The vehicle came from Nebraska to California and the only thing weird was when the guy delivered, it was a pouring down rain night. I was wishing it was a nice, clear night. Other than that, Montway kept in touch and the experience just good as gold. It took about a week or two because it was wintertime and things were funky and a lot of snow on the roads.
Thanks for choosing Montway for professional car shipping services. If we can help with anything else please let us know.
Reviewed May 5, 2021
I used Montway Auto Transport twice and I would recommend them. It was outstanding, from beginning to end. The one from Florida took two days and the one from Texas was the next day. There were two different drivers and we were in constant communication. The car was picked up on time, delivered on time, and everything was perfect.
Fantastic! Thanks for choosing Montway for professional car shipping services. We look forward to the next time.
Reviewed May 5, 2021
We've used Montway twice for my car and then following with my husband's car. We were flexible with when the car can be picked up and when the car can be delivered. But, they gave us this five-day window and that could be difficult for someone who needed a car by a certain date. Other than that, their process was absolutely fabulous. I would use their service again.
We appreciate the review, Anne. If we can help with anything else please let us know.
Reviewed May 5, 2021
I needed a car moved fast because I'm in the military and I was about to move. I move around too much. Everything was taken care of within a week. Montway's driver told me when he was showing up, also told me when to meet him, and everything was perfect. Use the services.
We are glad to hear that everything went smoothly and in a timely manner for you, Eric. Thank you for choosing Montway.
Reviewed May 5, 2021
The rep was great. But I got checked in the hospital and so I had to coordinate someone to meet the driver. He got a little bit annoyed about the timeframe but it wasn't that long that he waited. Everything else was fine. The quote was exactly right.
Thanks for choosing Montway. If we can assist with anything else please let us know.
Reviewed May 5, 2021
The delivery was good. The driver called, said when he was going to be here and was here within that time frame.
Thanks for choosing Montway for professional car shipping services!
Reviewed May 4, 2021
I originally bought some open trucks transport and called Montway to see if I could upgrade it. They immediately upgraded it and it was acceptable price-wise. I didn't contact them much more because even in the big storm in Texas, they did deliver pretty much across the country on time that they promised. There were a few days when the driver was in the middle of the country that I didn't know what was happening. But from the pickup towards the delivery, everything was well-communicated. Montway is a good company and I like them a lot. They took care of the car and didn't damage anything.
Thanks for the review, Damir. Enclosed transport trucks are the preferred option for customers seeking the best protection for their shipment. If we can help with anything else please let us know.
Reviewed May 4, 2021
I didn't realize that until the day before that I hadn't chosen "all credit cards". So, I paid part by credit card, and I ended up paying the rest in cash. Other than that, the cost of the move was fair and it was worth the money we paid. Our drivers were professional. They contacted my sister-in-law up in Illinois, and she worked with them to get the car onto the truck up there. The two drivers contacted me the night before, a few hours out and then an hour out. They delivered the vehicle right to our house. They did a great job.
Thank you for the feedback, Brenda. Happy to hear the team did a great job!
Reviewed May 4, 2021
The only thing I didn't understand was the quote Montway gave me, and then I was to pay the driver when he arrived. He wanted cash. When I told Montway my concern, then I was able to pay them upfront for everything. The driver was super nice. He was concerned, taking care of the truck, but he made it. It was a great experience for the first time I've ever done that. I was going to reach out again. I've got some stuff I need to move to Mobile, Alabama.
Cynthia, we are glad to hear that our team was able to ease your concerns and make better accommodations for you. Thank you for your kind review.
Reviewed May 4, 2021
Montway told me when they were going to pick the vehicle up and when they were going to deliver it. I had to call to change the date but I didn't feel that there was an issue in any way. I didn't realize that there were options of having a close transport which is what I ended up doing. But if you're not in that business, I don't think the average consumer would know that. They're thinking that the cars are going to be loaded like when you see one of those open things with all the cars on the freeway. I was very happy to see that I could have it inside and completely out of the elements.
Thank you for the review, Glen. Not everyone ships a car every day and it's a very complicated logistical process. But that is what we're here for! We're more than happy to answer any questions our customers may have. We hope you consider us for future moves.
Reviewed May 4, 2021
Montway Auto Transport was not only pretty competitive but the way that they explained and how they facilitate the move to me was the best bet at the time. The driver came, took a ton of pictures, and documented my car really well. He gave me a good explanation of what was going to happen. The actual movers were 20 times better than the movers I dealt with for my household items. They were super quick to respond and really informative. Every time I email them, they quickly got back to me. The transport took six days and everything they told me was exactly what happened. So overall, their customer service and ability to deliver what they told me far exceeded my expectations.
Fantastic! Happy to exceed expectations. It means a lot to us as we work hard to provide great service in a complicated industry. We look forward to assisting you again in the future.
Reviewed May 3, 2021
Montway gave a good price and they were cheaper than anyone else. But customer service wasn't very thorough. Whenever I went to pay for the services, they kept sending me the wrong form. I had to fill it out multiple times for the credit card authorization. And then they were supposed to have sent me an email with all the information regarding the transport, but they never did. I was able to get ahold of my contact person and get a verbal confirmation of everything. But still never had anything solid like an email with all the details. He just gave me a code that I could go online with and view the status of the car. I had issues with that as well so I had to keep calling and asking him. Eventually, it was just like, "Oh, here's the information. Send it to me in a text message."
The car got here way earlier than expected and I was happy about that. But nobody notified me when it got here and I wish I had more insight to the whole process. It was a good thing that I checked the next day. The manager who initially set me up told me "You'll hear from the driver as to what day and time." But, it was when the driver was on his way which was like, "Hey, I'm almost there." Other than that, everything seemed fine with the vehicle.
Thank you for the feedback. As part of our process, we do send emails that advise customers of the process. It sounds like you were not receiving all of our emails. It's possible that some of the emails were being spammed by your email provider. We would recommend in the future to whitelist our email domain. This is actually good practice for any service-based company you work with. This will help avoid future situations such as this. Outside of that, we're happy to hear the shipment went well. Have a great day, Amanda!
Reviewed May 3, 2021
Montway is always on top of things and their price has been right. They had to come in from New Jersey for me. They worked their butts off to get the driver to the destination as quickly as possible - more so than the transports I've used before. All the drivers have been professional, courteous and careful.
Great to hear! It's important to us that we work with the most professional drivers that we can. Thanks for choosing Montway.
Reviewed May 3, 2021
Montway is a good company. The driver gave me his personal cellphone number and everything was pretty smooth.
Thanks for choosing Montway for professional car shipping services!
Reviewed May 3, 2021
We were very set on a date and Montway was flexible with the scheduling because they had contractors. I liked that. I had to change the date because they were supposed to pick it up on a Monday but I wasn't going to be home. They were good with changing the pick-up date. I paid exactly what they said I was gonna pay. The driver was great and was in communication the whole time letting me know what time we were going to meet. We took pictures of the car beforehand to make sure if I had scratches or dents, he didn't make any more. I was a little worried because I didn't know anyone who used the company. Everyone I know told me to just drive the car down myself but I wanted to save the mileage.
The driver reached out to me and we mostly talked via text, which was what I preferred. I told him to give me a timeframe and he said he was 15 minutes out. The car was getting delivered to my daughter in St. Louis. The driver said he was going to be there at 10:30. I told him that my daughter has Zoom meetings from 9:00 to 11:00. He was like, “That’s okay. I’ll change it. I’ll make it the first delivery of the day for you.” That was really nice. He dropped the car off. My daughter got her car. It was really smooth and everything was good. The whole experience was great. I was happy.
Thank you for the feedback, Cheryl. We work with the largest network of carriers across the country which allows us to give some flexibility. Which is generally very difficult to do in an industry type such as ours. Glad to hear the driver did a fantastic job. If we can help with anything else let us know.
Reviewed May 3, 2021
Montway Auto Transport was the first one I called and they responded. They negotiated out and the quote was a little bit higher. My car was at my friend's house in Denver and he works. So, I told them that the pick up had to be after 5:00 on this day. But they totally disregarded that and picked the car up at four o'clock on a Thursday when he's off on Fridays. The driver was very good. By the time I walked from the end of my cul-de-sac down to his truck, he already had the vehicle off his truck. Dollar for dollar, their service was quite satisfactory to me. I'm probably going to be calling Montway in a few months to use their services again.
Erin, we are glad to hear that despite some timing hiccups, everything went well. Thank you for choosing Montway.
Reviewed May 2, 2021
I'm a fan of Montway. We have agreed on a price and everything is done and I've given them my credit card. But then they started negotiating for extra charges which bothered the heck out of me. Everything else was great. I'm very happy and I'll probably go with them again. But if they will renegotiate one more time, I will not because then it becomes an ethics issue.
Thank you for choosing Montway, Charanjiv. We are glad to hear that everything went well.
Reviewed May 2, 2021
Montway got to the point and answered all my questions. I also liked the pitches they had. They were adequate for what I wanted to do. I really enjoyed working with the driver. He came right where he needed to come. He was helpful and informative and took really good care of the car. It was real nice once it got off. We had about 10 people there and everybody loved him. The one thing that Montway didn't have that I would have liked to know was where the car was. Some services have GPS where you can always check on your car. But the driver was good about that. I'd call him and he'd always answer. He never made me wait. Other than the GPS thing, Montway is great and I've already recommended them to two other people.
Thank you for the recommendation, Clifford. We are always striving to improve services. GPS is a complicated topic in our industry but we can assure you it's always in discussion. For now, we do provide contact information and our customer support team is here to provide assistance when needed. Have a great day and we look forward to future moves.
Reviewed May 2, 2021
Montway had very good reviews. I moved two cars with them in the past. I just moved those two now and one more because the service was good. Customer service was very responsive. The quote I was given was fair and well laid out. Usually, with movers, it's not always organized and not always scheduled properly. But in this case with Montway, it was. There was a bit of a snafu at first because I told them that I couldn't receive the car before a certain date and that was not entered properly in the reservation. But it was fixed thereafter. The driver was communicative through the process. For the pickup, he was right in our street. And then he gave us enough time to be able to go to the location. He was coming as close as possible to the location for the delivery.
Thank you for the review, David. Logistics is a complicated process in general but we do our best to make it as easy and stress-free as possible. If we can assist with anything else please let us know.
Reviewed May 2, 2021
I had an excellent and very happy experience with the reps. The pickup and delivery of my vehicle was perfect. Montway arrived in Florida before I did so the car was in my driveway when I got there.
Great customer! Thanks for choosing Montway for professional car shipping services.
Reviewed May 2, 2021
Montway had the lowest rate on their site which started out at 12.99. It was in my budget. I used them twice on two different occasions and both times, they were very, very professional. Also, off the jump, it felt legit. Sometimes, I'm skeptical with auto transport companies because I'm giving them my car. It's a $30,000 car and I wanna make sure I'm gonna get my vehicle on time and in the same condition that it was given.
Also, there was always someone who would answer the phone. I could tell that it was like a work setting and not like a privately owned business where one number goes to one person every time I call. Sometimes I asked "Is there somebody else I can talk to?" if the person I was speaking with couldn't answer my questions and they would connect me to somebody else.
The delivery was always perfect. It was very quick and smooth. Everything was in the best condition that it was given to the driver. The first time, my car actually arrived in Georgia before I got there. It came in three days which was awesome because they told me expect it within a week. It was perfect 'cause I need my car as I have kids and dogs. When my car was picked up from Georgia for the move to California, it was the same process. Montway gave me the numbers to the driver. I was able to text the driver anytime I have questions or just to check-in. For communication, they deserve an A.
Thank you for the great review, Kathryn. We understand the importance of providing professional service in an industry such as ours. So we're happy to hear we continue to provide top service for your needs.
Reviewed May 1, 2021
Montway was reasonable in comparison to what we did a couple of years ago so we went with it. Customer service was very satisfactory and everybody did a great job. I had complete confidence that the driver was going to take very good care of our car on the way out to California. It was dirty when it arrived but it was fine. No dings, no nothing. It was a delight to work with Montway. Work with them without hesitation.
Happy to provide top-notch service any time. Thanks for choosing Montway!
Reviewed May 1, 2021
I wish it was an easier process where I could do it and pay for everything online without having to do it over the phone. The vehicle was ready but it was a day earlier than I expected so I was trying to get ahold of them right before I got on the plane. I was not able to get ahold of them that way so I ended up sending a message. It went and the message got carried around. The driver was on point but I noticed that he had to contact me via some app in order to get ahold of me. But if I wanted to call them, it was a little bit harder. They weren't able to accept calls but they were able to make phone calls out on their end. But the service was great and I already recommended Montway to two other people that are trying to see if they need to relocate.
Thank you for the constructive feedback, Ganesh. We're always striving to provide the best service possible. If we can help with anything else please let us know.
Reviewed May 1, 2021
The reps from Montway were all very helpful and the quote they gave me was fair. The guy that came was a very nice fellow and helpful. When he dropped the vehicle off, my brother was up here to take it. He called us before he came and verified that he'd be there in a couple of hours. I would use Montway Auto Transport again.
Nancy, thank you for your kind words. We will be sure to pass them along to the carrier.
Reviewed May 1, 2021
I had my car moved for the first time and there was a little bit of apprehension. But Montway did exactly what they said they would do. The driver was very communicative with me as well as the gentleman that he was dropping the car off with. The car arrived as expected and the driver handed it off to the caretaker I have at my house in Georgia. The cost was basically a grand, which was reasonable and I appreciated it. Things worked out great. It was a very good experience.
Thanks for choosing Montway for professional car shipping services. We're here to make it easy and we're happy to hear the carrier did a great job.
Reviewed May 1, 2021
We've used Montway before in the company. In my division, it's at least 5 and 10. They've always worked well with us. The quote is competitive and the drivers are very pleasant, kind and professional. Everything arrived in great order too. I'd definitely use Montway again. They were a great service.
Happy to provide professional service any time. Thanks for choosing Montway!
Reviewed April 30, 2021
I did my initial application online and it was quick. I paid a deposit and the rest was scheduled through a phone conversation. My move was supposed to take seven days but it was when Texas was devastated by extreme weather so it took an additional three days than what it was supposed to be. Other than that, I really enjoyed my experience. It was stress-free and I'd definitely use Montway again. I recommend it to all my friends who are trying to ship their car.
Thanks for the recommendation, Amani. We're here to provide professional car shipping services at any time!
Reviewed April 30, 2021
The whole thing went seamless from the time Montway showed up to pick up my motorcycle, making a visual inspection before they loaded it on a truck, to strapping it down and getting it loaded on the truck. And the day that I received it at my home, they unloaded it properly, pulled it out on the street, and did another visual inspection. I signed off on it. It was a good experience. I would highly recommend the company.
Dave, our motorcycle team works hard, and we are thrilled to hear that their efforts paid off here. Thank you for your kind review.
Reviewed April 30, 2021
I got Montway's name from my sister who also used them when they transported a car from Florida to Minnesota. She had a good experience with them. From the get-go, the rep had quoted me a price that was higher than other companies. I kind of believed the other companies and needed the lower rate, but they weren't delivering. Montway stuck with their price and when the other companies started calling me, it was much higher than what Montway was quoting. It became a game and I was tired of playing it so I went with Montway because they were straight. It might have cost me more money but Montway delivered on their promises.
They could've given me a little more notice though. I knew that they were coming on a Saturday but I didn't know an exact time. They told me five minutes before and I had just gotten out of bed. I had to scramble and put everything together to make sure I met them. That was a little precarious. But as it turned out, it worked out fine and we were able to do what we needed to do. From what my brother told me about the delivery, it went great.
Thank you for the feedback, Elisa. We work hard to provide a fair and competitive price based on real market data.
We do ask that the carriers we work with give sufficient heads up before arrival. So we'll make sure this feedback is provided to them for future shipments. If there is anything else we can assist with please let us know.
Reviewed April 30, 2021
I went with Montway after the first company I chose couldn't come up with a delivery possibility. My car was picked up near Chattanooga and delivered to my son's residence near Durango, Colorado to a rural location. It was delivered at the quoted price too.
Thanks for choosing Montway! With the largest network of drivers in the country, we can reach even the most rural areas. If we can help again in the future let us know.
Reviewed April 30, 2021
Dealing with Montway Auto Transport reps was very good and the driver was excellent.
Thanks for choosing Montway for professional car shipping services!
Reviewed April 30, 2021
I was doing a Google search and Montway came up at the top. They had good reviews and the price they gave me was competitive. Plus, I liked their customer service. Then, everything went smoothly during the pickup and delivery of my vehicle. The only mishap was my car got to me very dirty but that was because it was exposed to the element and there were a little bit of rainstorm along the way, so that was to be expected. Other than that, the drivers were polite and very nice. If I had to transport my vehicle in the future for any reason, I would probably go to them again.
Thank you so much for your kind review, Christopher. Its customers like you that truly help our support team stay at the top!
Reviewed April 29, 2021
The guy that came and picked up my car was really nice and easy to deal with. He took all the pictures and was out of there in 10 minutes. He made it really easy for me to meet him wherever I needed to go. I was trying to figure out where could he pick it up because I live on a small block but he told me not to worry about it and that he'd find a place nearby. Then he'd call when he got there. I had the car delivered to my son in college and I told the driver that I didn't know if my son was going to get there exactly when he gets there because he didn't have a car. But he said he'd pick him up with my car and he could drive him back. So, he was totally accommodating and fantastic.
We are so thrilled to hear that everything went smoothly and the driver was able to accommodate you and your son, William. Thank you for your kind review.
Reviewed April 29, 2021
Montway was fantastic. I was working with another company prior to them, and they were really slow to get me a driver assigned, so I switched over to Montway. They were able to get me a driver assigned within a couple of days. They met my time frame. They were really quick to get the vehicle transported across the country, so I was really happy with them. I was moving for work and it was short notice. I was being transferred from California to Florida and I sold my house rapidly and was able to get my vehicle picked up and transported for my move.
The driver called me the day before, let me know an approximate time when they would be there, and then called me a couple other times the day of the delivery, and let me know location and exact arrival time. It was seamless. I've transported about five vehicles across the country back and forth between East and West Coast, and this was one of the easier ones. Montway is a reliable company to go through. Their pricing was pretty competitive. There are definitely more budget-friendly options to go with out there, but if you're on a time crunch and you want reliability, pay $300 extra and go through Montway.
Colin, thank you so much for choosing Montway. We are glad to hear that everything happened in a timely manner.
Reviewed April 29, 2021
It's a very competitive space and the representative that I worked with was nice and reasonable. It also seemed like Montway is experienced in doing commercial auto transport as opposed to just throwing the car on the back of a freighter, so I felt like my car was safe. The pick-up and the delivery were super smooth. Everything seemed very standardized. Find an app, and the car showed up. There was a bit of a delay because it was wetter in the middle of winter, but it was fine. I was kept in the loop. I would definitely recommend Montway to a friend. It was a fair price and it worked out great.
Thanks for sharing your experience, Jacqueline. We're happy to provide professional service any time.
Reviewed April 29, 2021
I like the online accessibility with Montway Auto Transport because I don't like calling and being on hold. I was just emailed about what was going on. The quote was exact and the driver was a very nice gentleman. The condition of the vehicle was the same as what we expected. It was a smooth transaction.
Thanks for the review, Cindy. Everyone has preferences for communication so we offer a wide variety of options. Happy to provide smooth service for your needs.
Reviewed April 29, 2021
The contact with the driver of Montway was great. He was right on time. I had him pick the vehicle up after we had already left to move out here. I just left the keys in the car like I was supposed to. And he didn't have any issues. He just picked it up and delivered it right when it was supposed to be delivered.
Thank you for the review, Paul. Montway is here to deliver professional service any time!
Reviewed April 29, 2021
Everybody at Montway was really nice and prompt. They got the car to me in time and there was no problem with the pickup or the drop-off. The cost was fair. It was only 1,200 to bring it from California to Durham, North Carolina. That was pretty good and I got what I paid for.
Thank you for the review, Leslie. Happy to deliver professional service any time.
Reviewed April 28, 2021
I called Montway and their rep explained to me how the quotes worked with the drivers. He gave me everything I needed to know and he answered all my questions. I told him I was gonna call a couple more places and see what could give me the best rate. I called a couple of places and the rates weren't as good. Everybody else was at least a couple hundred dollars higher. I told them the rate that I got with Montway and they couldn't really beat it. They asked if that was after taxes and after this and that. I called Montway back and I asked all the questions. The sales guy said it was the final price.
I used a different address at first but I had to change the address where my car was located at so I called the driver and told him. He was okay with it and he picked up the car that was with my mom in Jersey. That went well. When I received the car in Arizona, I thought I was gonna have to pay 800 cash. But it was 900. I only had 800 cash so I gave the driver the money. He was able to Venmo the last bit of it so that worked out for me. I went somewhere and he gave me some time, which was good. There are a whole bunch of horror stories about transporting cars. But Montway is the real thing and not a scam.
Thank you for the review, Daniel. We work hard to provide fair market prices and great service. We apologize for the confusion but are happy everything went well overall.
Reviewed April 28, 2021
I was quite pleased with how the whole thing turned out. Everything went really well. But I wish there was a way to track it without having to contact with anybody, like tracking a package type of thing, where you might be able to have updates or status. Because I had asked for a specific date, and they gave me more of a date range. As it got close to that date, I really didn't wanna call and bug them because I was confident that it was gonna get done. I wasn't anxious enough to call and bug somebody each day, but I was curious.
If it's a time-sensitive shipment, going with Montway could become difficult. But if you have luxury in having an extra day of flux, it's pretty safe to use because economically, it was very reasonable. Also, the customer service was really reactive and helpful for me each time I had to call on them. They were timely with responses.
Thank you for the feedback, Jeff. Tracking is a great idea and we understand its importance. It's something we talk about every day. But, implementing such a system does raise a lot of complication in our industry type. Something to continue to keep an eye on as our industry evolves. Glad we could help with your shipment and we look forward to future moves.
Reviewed April 28, 2021
The customer service of Montway was weird. It was all text. I had one call with somebody and that was very brief. The rest of it was just messages and emails. But they were pretty consistent. They've done a pretty good job of being able to communicate effectively, without actually doing it over the phone or utilizing a live person. They did a good job across the board. It seemed to take a while before they found the right driver to be able to get my car across the country though. I kept getting the same email over and over again. “We're working to try and find you a transporter. We'll be in touch as soon as we have one.” That went on for about two weeks. That got kind of old because I was getting a little concerned that they weren't going to be able to get it there when I needed it.
I was a little bit concerned by those emails. It seemed like they were just trying to find somebody. They didn't actually have any drivers. I was starting to lose a little bit of confidence in them. But then, all of a sudden, I got a message from them, “We've got your driver. Here's their number. They're going to contact you.” Then, the very next day, they called me and we went over all the details of everything and was very thorough.
Thank you for the feedback, Daniel. We offer communication via a variety of methods and focus on the most optimal methods to deliver. For carrier assignment, our job is to assign a qualified carrier as soon as possible that is able to accommodate the shipment. In auto transport, route availability fluctuates daily and is dependent on many factors. Which makes it difficult to lock in times until substantially closer to the actual shipping dates. Due to this, we provide a general estimate of when the shipment will be dispatched to a carrier. I hope that my response adds a bit of context to the technicality of auto transport. Thank you for giving us the opportunity to help ship your car.
Reviewed April 28, 2021
Montway Auto Transport was an excellent company to work with. Their reps were courteous and very knowledgeable. The gentleman who picked up the truck picked it up not in front of my house but on the street outside. Then they delivered it to my home here in Jersey. It was right in front of the house, which surprised me. Also, I paid exactly what was quoted to me.
Thanks for choosing Montway. Happy we could help with your Jersey move!
Reviewed April 28, 2021
Montway's rep called the day before. I was able to either email or text pictures over to make sure the driver wouldn't get stuck. The driver then showed up well within his window time. The car is wide, so I wouldn't have been able to get it out of the trailer. And he did a great job getting it out. He was incredible.
Eric, we are thrilled to hear that everything went smoothly with your transport. Thank you for your kind review, we will be sure to pass it on to the carrier.
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