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Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
    • 4,924,561 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 26 Reviews 4635 - 4835
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed June 15, 2021

    Everybody was prompt and fast on responding to me, and they kept in touch the whole way throughout the process until I received the vehicle. The quote was accurate too. What I was quoted was exactly what I paid. Where I’m at, Harbor Nissan, we have leads that come in for transportation about having vehicles shipped to other states and I've been putting Montway ahead on that list.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the amazing review, Curtis. We work with dealerships all the time and we're always happy to hear when we do a great job. We look forward to future transportation.

    Verified purchase
    Sales & MarketingPriceStaffBillingRates

    Reviewed June 15, 2021

    We normally do things local when we hire drivers but this is an isolated case where we needed a vehicle to go to California, so the salesman coordinated with the sales desk manager. It was authorized and I got the bill and paid it. It doesn’t happen very often but when it does, the salesperson wants to see the sale through so they’re gonna see it gets to where it needs to get to. But they don’t have the authority to authorize the purchase. They have the authority to get the quote and then have their manager sign off on it before we do anything. The transport didn’t take longer that we thought it would and the quote was in line and available. We had other carriers that were in the same price range, but they couldn't pick up the vehicle for a little while and it would be longer than Montway would have taken, so we went with that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy you gave us a try Angelita. We're happy to help any time.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 15, 2021

    I would use Montway anytime. They were prompt and courteous, and they did a good job. What they told me it would cost is what it cost.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Albert. Customer service is important to us. Especially as not everyone ships a car every day. If we can help again just let us know.

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed June 14, 2021

    The process could have been better on giving updates. Other than that, the driver that we had on the most recent one was the most punctual. He was really good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Derek. We'll be sure to audit your order to improve services.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 14, 2021

    The driver was nice, prompt and courteous. He picked up and delivered my SUV on time. Montway did a very good job and I was happy with it. Don't hesitate. Use them. I didn't have a probably with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    It's awesome to hear that the driver did a great job! It's important to us that we work with the most professional drivers out there and we'll be sure to let them know. Thanks for the review, Clifford.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 14, 2021

    There were some good reviews about Montway. And when I spoke with the people via phone, I got a positive vibe. I got a better feel from their group. The email was very prompt. And then, the communication was good via cellphone. A lower price is always good. But it was overall very positive. Give Montway a shot.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Anthony. We know not everyone ships a car every day, so we try to be as informative and collected as we can. Glad to hear everything went great.

    Verified purchase
    Customer ServicePriceRates

    Reviewed June 5, 2021

    The last time I listed with Montway for a price, I got bombarded with a lot of calls for a cheaper price. But when I tried to go for the cheaper price, they almost tripled their price. They dragged me around about three weeks. So I went back to Montway and in about three days, they picked the car up and had gone. Montway was more reliable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Edgar, we appreciate the review. It looks like you meant to type a different company name for who you reached out to. We're happy to hear we could deliver reliable and professional service for your needs.

    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed June 4, 2021

    I liked Montway's setup online, especially the ease of use when scheduling. Montway called one time to confirm the pickup would happen within a couple of hours. And they called back just to confirm that the delivery of the vehicle had gone okay. When the guy showed up for the delivery, he said, "I've got your truck. Where do you want it?" I just walked outside and told him where I needed. But the first time, the guy already had the vehicle off the truck by the time I walked out there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Dan. We're happy to hear we could provide ease of service. Have a good one.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 3, 2021

    I called Montway and I was able to make an appointment right away. The only problem was the dealership. They kept putting the days back so I had to wait a couple of days extra for the driver to get the car from Colorado to Green Valley. The neighbors were highly entertained because he arrived around 8 o'clock at night and it was dark. He had to take five cars off before he got to mine. I also had a problem with an oil leak in the car. It came off and I had this huge oil leak in my garage. They said that the oil filter malfunctioned. That came from the dealership. Looking under there, there was no damage to the undercarriage so it was not Montway's fault. On the whole, I'm happy as a clam. Everything was great and the price was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Margaret. We're happy to hear that the driver did a good job. If we can help with anything else let us know.

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed June 3, 2021

    The driver was professional and well-spoken. He called me to set up a date and time for the pickup and he called me on his way before we got there. He had the vehicle ready and then he had the vehicle on the trailer and he was off. I got a call a few days later from my family down at the destination and he had called them and made arrangements. Montway does the job. I'm very grateful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad we could provide professional service. Thanks for choosing Montway for your car shipping needs!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 3, 2021

    The driver kept in communication as he was getting closer. It was a weekend and it was helpful. Also, the quote was exactly what it was. I get a lot of emails and texts though from Montway and they're a little pushy on that part. But the company itself was good and everything else was smooth and super easy to do.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Amanda. We're happy to hear we could deliver easy and professional service.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 2, 2021

    Between the times I called, the price changed and I was a little frustrated 'cause it went up quite a bit. Montway gets quoted by third parties so I don't blame them for that. The only thing is it's hard with the truckers. They don't really care if you've got work and they don't give you a lot of notice. I cleared my whole day for the guy for pickup and he never showed up. I called and he said he blew a tire so he couldn't come that day. I wish he would have told me that four hours before. I didn't want him to come that day to begin with. He was the one who insisted and he never told me until I tracked him down. The car came a few days later and it was totally fine.

    There should be better communication from the time of pickup to the delivery. It's crappy that I have to communicate with the guy driving because he's just doing the job of driving. He's not the customer service guy. I probably had to follow up a little more than I wanted to get the information I needed. There were one or two days I had to call and ask what's going on. I don't vouch for Montway but I had a pretty good experience with them. I'd tell my friends to check on Montway if they needed someone to pick. I'd also tell them to make sure they understand what goes on once the car gets picked up because that was annoying and stressful and to make sure they lock in the pricing.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Andrew. In auto transport, pricing is pretty dynamic and can change daily. There are many reasons for this and we do detail some on our website (https://www.montway.com/how-much-does-it-cost-ship-car).

    We'll be sure to discuss your feedback with the driver about communication. It's important that every driver we work with practices professional communication at all times.

    If you would like to submit additional feedback, please contact us at feedback@montway.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2021

    Everything was really good. I just talked to the person, set up the transport then a guy came and got the car. When they delivered it, my friend received it for me. The driver stayed in communication with me so that they were in communication and he called me to let me know when he got here. I would recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to make it easy! Thanks for choosing Montway for seamless auto shipping services.

    Verified purchase

    Reviewed June 2, 2021

    Everything went smoothly during the pickup and delivery. They were on time and there were no issues.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed June 1, 2021

    I spoke with one company and they were telling me that they didn't have any hidden fees, that the fees they were giving me was a base fee. Then in that same call, they also said that the price might change if the driver changes it. It wasn’t making sense as they just said there were no hidden fees. After that, I was a bit cautious. The man that I spoke to at Montway gave me the price, and that price never changed. There was no funny business.

    The driver told me where he was at all times. He had gotten stuck for a bit, so it was like a one or two-day delay. But my car still got here on the day that they told me it was going to. I thought it was gonna take a little longer, but he must have done the dash to California because it was here in two days, and it was here before I even got here. I thought it was gonna be here the day I got here. So, a really good experience.

    Everything was pretty reliable. I appreciate the email that I got when my car was taken from the man that came to get it. It was like a diagnostic of everything, saying that there were no damages to my car when he came to get it. So, if anything were to happen, then I had physical proof of that. I was happy to see that too. Overall, I recommend Montway. I hope the price stays the same when I have to ship it back.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Brionna. Auto transport is a complex logistical industry. So we believe in being as transport as possible when it comes to the pricing and logistical aspects. We're happy to hear that the driver did a great job. Have a wonderful day!

    Verified purchase

    Reviewed June 1, 2021

    Everything went great during the setup. Then, the guy that picked up the vehicle in Washington and the kid that dropped it off here were cool.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    Staff

    Reviewed June 1, 2021

    Montway took care of business perfectly fine. They're good, professional and keep with contact. The delivery procedure was excellent. Use their service any time and every time you need to transport a vehicle.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the praise, Ken. We strive to deliver professional service every time.

    Verified purchase
    PriceStaffRates

    Reviewed May 31, 2021

    Montway should put the quote in writing and keep it that way. The final price I got was $400 more. The quote I was given was lower, but as soon as I told them, “Let's write it up,” then they brought the price up. That part I didn't like. Other than that, the rep gave me some good info and the driver was cool. Use Montway. ‘Cause the other ones are shady.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hey David, we've reached out for more information. As we couldn't find anything about the price difference you are mentioning here. We'd like to address this further and ask that you contact us at feedback@montway.com. Thank you.

    Verified purchase
    Punctuality & Speed

    Reviewed May 31, 2021

    My car broke down and I had to leave it at the hotel I was staying in. Montway picked it up after I left and they delivered it to my door two days later. It was good. No complaints.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Glad we could help with your needs. Thanks for choosing Montway!

    Verified purchase
    Customer ServicePrice

    Reviewed May 31, 2021

    I looked up a couple of transport services, and we called Montway and they had the best customer service. Their quote was right in line with the other quotes I had received. I would definitely recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Denise. Not everything ships a car every day and that's why we're here!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed May 30, 2021

    When I first called Montway, customer service was really great. I shopped around for a bit and ended up signing with Montway because of the customer service and the competitive price. I called them one day, and they told me the time frame. It was like, “Oh, we can pick it up during the week. It'll cost extra." It was some sort of something where I was like, “Okay. Pick it up whenever you're ready to come.” He gave me the days that they’d pick it up. They picked it up on a Wednesday, and the car was shipped out.

    I wanted to make sure my car got to Atlanta in time for my other items to get there because I was shipping my other items, too. My car ended up getting there before all of my other items, so it was pretty fast shipping. I could have waited a little bit longer. But it was my first time using that service, so I just wanted to be sure. I shipped the car off to my mom's house. About two weeks later, I was there and was able to drive around with my car in Atlanta. I had a good experience with Montway, so I'm happy that the rating that I saw online matched up with the quality of the service. That was my first time using the service, and I wasn't sure what to expect. It was pretty seamless.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Brittney. We know not everyone ships a car every day so we try and make it as seamless as possible. Happy to hear we could deliver for your needs. If we can help again just let us know.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesTimeliness

    Reviewed May 30, 2021

    I put a request up for a quote online and I had people calling me and emailing me. Montway was one of the higher priced ones, but I went with it because when I looked up on Google ratings, they were one of the top companies. I paid them ahead of time when I made the order then the next day, they called me and scheduled the transport. They picked the car up when they said they would, and they delivered it before we even got back home. It went very smoothly.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for relying on us to ship your car. We strive to provide the best service possible. If we can help with anything else let us know!

    Verified purchase
    PriceStaff

    Reviewed May 30, 2021

    Montway had a couple of people that weren’t native English speakers. There was a guy who spoke like Russian. Then the quote wasn't as accurate. They added on some additional amount because they said that the driver that they had wanted more money. Montway only took $150 and the rest went to the driver. But then my mom met the driver when she got the car and he was really sweet. He actually lived in the county where I had my car delivered. Then, him and my father had a great conversation as well when he dropped the car off. He brought me right to my housing complex, which is kind of narrow, so I was happy about that. I would recommend Montway. It was a great transport and people should use it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Keylani. We work hard to deliver professional service. So we're excited to hear the driver did a great job. If we can help again in the future just let us know.

    Verified purchase
    Customer ServicePriceRates

    Reviewed May 29, 2021

    I would recommend Montway. They showed up when they said they would, and they got the car down here with no trouble. I was pleased. The price didn't change and the communication was good as well. They let me know when the guy was going to come, and he came as they specified.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services! We're here to help any time.

    Verified purchase
    PriceStaffRates

    Reviewed May 29, 2021

    I purchased a van for my brother in Texas and I needed to get it to him. I read a lot of the reviews and Montway had a lot of decent reviews, so I decided to trust them. Their reps were really outgoing and pretty on top of things. Also, the final pricing was right on the money. There were no discrepancies. The van got to my brother the same way it left me. The driver was pretty accurate and was taking lots of pictures, and then going over with the person that received the van.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver professional service for your needs. Thanks for choosing Montway!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2021

    The people who emailed me back were very courteous. They were ready to talk and send emails. As soon as I signed up, they got the transport organized just fast. Then I got emails along the route saying where the driver was and an estimated time. He brought the vehicle right close to my home. It was done very timely.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver timely service. Thanks for choosing Montway.

    Verified purchase
    Punctuality & Speed

    Reviewed May 28, 2021

    I’ve used Montway before. They're a great company, they’re prompt, they do an incredible job, and that's why I'm using them again. The last time, when they brought my Bentley up here from Florida, the guy didn’t speak a whole lot of English, but he was very gracious and nice.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Great customer! Thank you for the praise, Jesse. We're happy to help any time.

    Verified purchase
    Price

    Reviewed May 28, 2021

    The quote was reasonable and the pickup and delivery all went without a hitch. They brought our truck right to our house in one piece. I would recommend Montway. They did a great job.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Carolyn! Have a great day.

    Verified purchase
    Customer ServicePunctuality & SpeedCommunication

    Reviewed May 28, 2021

    My wife made the initial contact to Montway, and from there, I dealt with them and they found somebody that was willing to meet my timeframe. Pickup was okay. I had to meet the semi truck at a mutual location because due to constraints in maneuverability in our subdivision, the semi wouldn’t fit. It wouldn't have been able to turn around. They gave me an estimate on when the car might show up. During the transport, we had no communication as to where the car was. But it's pretty much understood that somebody is gonna come and pick up the car, and all we needed to know was if it was enclosed or open. They found an enclosed carrier that would meet my needs pretty quickly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, John. We're glad we could meet your auto shipping needs.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 27, 2021

    eBay listed several potential shipping companies with an estimated cost of shipping for each, including Montway. I went back and looked at some of the reviews for each of the companies, and Montway's ratings were generally favorable. They were either the lowest or close to the lowest in terms of shipping cost as well. I booked everything online, then somebody called me to confirm some of the details. It was very professional and quick, so I was very satisfied. I put all my information online. Website worked well. The representative also asked all the necessary questions and provided all the information about shipping. I had a few questions in terms of how the whole process worked, and he was able to answer it. He didn't waste a lot of my time and got right to the point. He did a very good job. We went through everything, and I was very happy with that.

    When everything got scheduled, Montway contacted the seller of the vehicle to arrange a pickup. He wasn't available for a couple of days, so they worked around his schedule, which I was happy with. I've been in contact with the sender and from my conversation with him, it went very smoothly on his end. When the driver showed up, he had one of the trailers with a bunch of other cars on it and they loaded the vehicle up. Montway's final price was very close to what was estimated on the eBay website and nothing was damaged in shipment. The vehicle arrived in the condition that I bought it. It also estimated that it was going to take two to three days, and it arrived in one. This was from Washington State to Southern California, so I was surprised.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the detailed feedback, Brett. We're happy to hear that our team was able to help with your vehicle move. Not everyone ships a car every day. So we're here to help and answer any question you may have. If we can help again in the future, let us know.

    Verified purchase
    Staff

    Reviewed May 27, 2021

    Montway is a good company. Use them. The driver was very polite and very friendly, and my car was in good condition when it got here.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for being a great customer! We're happy to help any time.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 27, 2021

    The quote was exactly what I've been told. It had a few bells and whistles which made it more expensive, but it was comparable to what others were charging for the similar service. We've got an enclosed trailer and picked up a vehicle that could not be started. The driver was a Russian gentleman who didn't speak terrifically good English. But he didn't need to 'cause I had no problem communicating with him. He clearly knew what he was doing, the way he managed to get his vehicle in to pick up the car. It truly went without a hitch. He was very good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, James. We're happy to hear we could help with your vehicle move. Thanks for choosing Montway.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 26, 2021

    I was going to buy a vehicle and the carrier that my dealership wanted to use was a broker as well, but he was not very reputable. I'm in logistics myself, but I don’t move cars. I move freight, so I have experience. I couldn't track down his MC number and then, I wanted to get information on the carriers that he uses. It was really shady to me and I didn't have a good feeling about it. I started doing some research on my own. Montway was in the top three of the top rated, and I read some of their reviews. I was able to look at the carrier that they were gonna use too.

    I ended up getting two quotes, and Montway came in cheaper than a competitor. The other guy gave me the top names, but I asked them to match Montway's quote, and they said no. On the other hand, Montway was willing to negotiate, which in my business, is huge. As a broker, if you're not willing to negotiate and you’re just gonna set your feet in just out of principle, sometimes, it can turn a deal off. Even if they're just shaving 150 bucks, people will feel better about it. It's not so much the money. It's the feeling that the company is willing to work with them. Whereas if someone acts like a jerk and says, “This is our price. This is our price,” you’re more likely to hang up the phone. It’s that little give and take that makes you feel like you’re trying to work with them.

    Montway's rep said if I paid upfront instead of paying when the vehicle gets there, I get a discount. I paid upfront and they were fantastic. The biggest thing for me is I was able to communicate with the carrier throughout transit. I was able to pinpoint a timeline. I even pinpointed down to him calling me that morning. The carrier was a super nice guy. He made sure that I was all happy. I wasn't supposed to get the car until Thursday. I ended up calling the driver and saying, “Hey, where are you at right now?” He said, “I got one more stop in Indianapolis. I'm in Cincinnati. I'll probably be in Indianapolis Wednesday afternoon. I could deliver to you Thursday morning as what they said was the estimated transit time.”

    The driver also asked me, “If you want, but it'll be late tonight, like 10:00 or 11:00. I can meet you tonight in the Kroger's parking lot, and you can pick up the car if you’re up for it.” I said, “Absolutely. That’d actually be better.” I’d rather it be in an empty parking lot at night than during the day at Kroger's, when everyone's driving around and trying to get your car off there. The guy was super cool and it worked out. He was on time. The carrier then let me look at the car all over and asked me if I had any questions. I was happy with the customer service.

    Just being able to communicate with the driver, especially when shipping a car, together with the value, that's peace of mind. The whole reason I didn't want to use the dealership’s broker is because I wasn't able to talk to the driver. He said, “Just trust me. You call me if you want any updates.” No. I need to know about my car up there. I’m paying good money. There are no secrets that need to be here. I need to know what’s going on and I need to be able to track the carrier where they're at.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for the excellent feedback, Brian. We built our company on service and we're happy to see that reflected here. It means a lot to us to be able to work with professional drivers. We'll be sure to let them know they did a great job.

    Verified purchase
    Staff

    Reviewed May 26, 2021

    We bought a car over on the east coast and needed it transported to Idaho. Montway had availability and an enclosed trailer, which is what we needed. Delivery was good. The guy got here in a timely fashion in the enclosed trailer like we had ordered. Everything seemed to be okay when he unloaded. He seemed very courteous. He picked up when he said he would, and brought it here. He was here a day earlier than he originally had planned to come, but that was fine with us. The car was tied down good and didn't seem like it had been rocking and rolling in the trailer and did any damage. So, we were happy with it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the review, Cindy. Glad to hear the driver did an excellent job!

    Verified purchase
    PriceOnline & AppRates

    Reviewed May 26, 2021

    I used Montway to transport a Toyota GTS. I bought it online and I didn't feel like going up there and towing it back myself. I went to a website, which was a broker, and Montway had the best price. Their reviews were also good, so I went with them. I went directly to their website and they handled everything exactly as they said. Then, the price I paid in the end was exactly what they said it was.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for relying on us to help ship your car, Brad. If we can help with anything else let us know!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 25, 2021

    One of my buddies moved his vehicle out here using Montway, and he said they went pretty well. I took his word and used them. Their reps aanswered all my questions and gave me knowledge I didn't realize I needed, but they weren't overbearing. It did take the guy about two days longer to get here than when I thought I was gonna do, which is fine. It's not like I needed it right away. Once he did get here, I just met with him and he unloaded my vehicle for me and I paid him.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Christopher. We're happy we could help with your car shipping needs.

    Verified purchase
    PriceStaff

    Reviewed May 25, 2021

    I saw that Montway had the better reviews against all the competitors. I've also used Montway before. When I dealt with their reps, I had no issues and the process was very smooth. The driver was super helpful and the vehicle arrived in the same condition as when I dropped it off. It was a little dirty, but nothing that I didn't expect because I did not use a closed transport. The cost was fair as well.

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    Response from Montway Auto Transport

    Thanks for the review, Brandon. We work hard to deliver the best experience we can. We look forward to future moves.

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    Reviewed May 25, 2021

    My son is stationed in the military and he is in Washington State. He needed his car up there, so we had to have that shipped. I called Montway and got a quote. The only concerning part was they called back and said, "Hey, we can get a guy right now," but there was going to be an additional cost. I said, "No. I am going with the quote that was given." They said no problem, then they got somebody else and everything went smoothly from there. Final cost was as quoted and payment went smoothly. They took the initial payment, and we gave the driver the cashier's check at the end.

    Everybody was always helpful, courteous and right on point. They were responsive and they picked up on my urgency and my need to get this taken care of and ran with it. They also said the car would be delivered Saturday morning, and it ended up being delivered Good Friday morning. It was a day earlier than I expected and it was perfect. My son had his car for the holidays.

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    Response from Montway Auto Transport

    Thank you for the review, Annette. Glad to hear we could help deliver your son's car safe and sound. if we can help with anything else let us know!

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    Reviewed May 24, 2021

    Montway has great customer service. The quote I was given was reasonable. The pickup and delivery were pretty easy. The only thing is they did get there earlier than expected. The driver was good at staying in touch though.

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    Response from Montway Auto Transport

    Thank you for the review, Christopher. Glad we could deliver great servcice.

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    Reviewed May 24, 2021

    I've used Montway for four times now and my experience with them has always been good. That's why I kept using them. They were professional and they communicated well. The last time I used them was for a transport from McMinnville, Oregon to Kansas City, Missouri and the process took four days from when the driver contacted me, to when they picked up the vehicle, and when it ended up at my house. When the vehicle arrived, its condition was what I expected and the price that they told me was what I paid.

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    Response from Montway Auto Transport

    Happy to deliver great service for your needs, Jason. We look forward to the next transport.

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    Reviewed May 24, 2021

    Delivery was fast and the driver was nice. Montway did all the work, so it was worth it. They also tried to call me right after I got my car. My experience was super positive as well as easy.

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    Response from Montway Auto Transport

    Glad we could make it easy. Thanks for choosing Montway!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 23, 2021

    On the initial call, I told Montway what I needed and they said, “100%, we can help you. It's just you need to narrow the window down.” They told me the price points for the large window as well as the smaller window. I chose the smaller window, and it was smooth as glass after that. They told me how much I would be paying, and that's how much I paid. The reps also sounded like they knew the business. You never quite know whether they know it or not until it gets done because in the end, it's whether the job gets done perfectly or not, but everything worked out great.

    The driver called me the day before and told me that he was half a day out and wanted to know when I could arrange to have him pick the car up. I originally didn't pick up because his number was a New York number, and I was expecting a Chicago number. Once I knew it was him, Montway called me and said, “Hey, look for this number.” I answered the next time. After that, it was easy. The driver told me he'd be there in four hours. I met him at the pickup point, and from the time I gave him the car to the time I picked it up, the transport was less than three days.

    The driver said that he would be here in my hometown and deliver at the pre-determined location that we had talked about. He said he could be there in the morning, but he called me and said he'd like to get it done early. That was even better, so I said, “I'll come over earlier in the night so you can get to your next drop.” It was even faster than I originally anticipated and that made me very happy.

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    Response from Montway Auto Transport

    Glad to hear we could deliver fast and professional service. Thanks for choosing Montway!

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    PriceStaffRates

    Reviewed May 23, 2021

    After searching the internet, reading reviews, and talking to a couple of different places, it seemed like Montway was the best fit. They laid everything out and my main question was I wanted to make sure the price wasn't going to increase once we made a deal, and they said it wouldn't. After that, everything went smoothly. The driver arrived within the time window and actually got there faster than I expected. The transport was from Austin to Chicago and it took two days.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services! We look forward to future shipping needs.

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    Reviewed May 23, 2021

    Montway is reliable and super fast. They got my car turned around very quickly and everything went pretty smooth.

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    Response from Montway Auto Transport

    Happy we could deliver smooth service. Thanks for choosing Montway!

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    Punctuality & SpeedStaff

    Reviewed May 22, 2021

    Our house burned down in Las Vegas and we had to get back quickly. Montway was the cheapest one and we decided to go with them. Everything was fine along the way, except for the driver that scraped the sides of the front of my Marquis. They messed up my car more than my wife’s. They also let most of the air out of my tires and didn't say that until I got in it and they left. Other than that, they were on time and I knew where my car was most of the time.

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    Response from Montway Auto Transport

    Thank you for the feedback and we apologize for the inconvenience. But we are happy to hear that the car was delivered on time. If we can assist with anything else please let us know.

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    Customer ServicePriceStaffBilling

    Reviewed May 22, 2021

    I sent in a request and told Montway what I needed. I had two cars I needed to be brought down to Alabama, and they got in touch with me. Everyone was terrific. They showed up on time. One guy got lost the last couple of miles, but that was no big deal. It only took half an hour before he figured it out and got to where he needed to be. The guys that were driving had a little problem with English but we were able to sort that all out. The cars were in good shape, and they knew what they were doing.

    The quote was on the penny. The drivers and trucks were not part of the original company that I called, which was Montway, who then put the two parties together. There were two checks. One check to Montway, which we paid with a credit card. And then, the balance was cash when the trucks got here with the cars. I would use Montway again if I get to the point of buying another car.

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    Response from Montway Auto Transport

    Thank you for the review, David. Happy we could help with your car move. We'll be sure to let the drivers know they did an excellent job.

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    Reviewed May 22, 2021

    It was fair pricing and good service from Montway. The driver was very detailed and he was able to keep in contact as much as I expected.

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    Response from Montway Auto Transport

    Thank you for the review, Eddie. Happy to deliver good service for your needs.

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    Customer ServiceCoverageStaff

    Reviewed May 22, 2021

    We moved cross-country from California to Florida. I have used Montway in the past successfully for similar-type moves, so I just called them up and arranged for the move. The movement of the car was fine. However, I had an unusual experience where I placed an airbed in the car that I shipped cross-country, which was going to get here ahead of me. Our thought was, when we get here, we will not have furniture, but we'll have the airbed within the car to sleep on. The car was here, in our garage. The real estate agent put it in there, but when we opened up the car, the only thing that was there was the instructions for the airbed.

    The airbed disappeared somewhere along the way. When I called Montway, they told me that they only cover what damage is to the car, not anything that I put inside of there. I accepted that, but I was a little ticked off. We were getting in at 8 o'clock at night after a cross-country flight, thinking we had everything taken care of, and we didn't. I understand Montway's response, that they only insure the car, but that was not a satisfactory thing for me that happened with that shipment. If they want to give me a thousand bucks, I'd accept it, but I don't think they will.

    Other than that, my advice to people would be plan your timing, the way you want it to work, which I did. Timing is critical that you know what the transport company is going to do, and they know what you want. With Montway, the timing was good. We had an experience on another cross-country move, where there was a delay in our car getting to Pennsylvania from California. We had to scratch along for about a week until it got there.

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    Response from Montway Auto Transport

    Hello Charles, thank you for the review and feedback. I understand the frustration with the missing airbed. Personal items are a complicated situation when it comes to vehicle transport.

    Motor carriers are only insured for the vehicle itself. Only the vehicle is documented and accounted for, nothing inside. These trucks make frequent stops at truck stations and similar. And are stopped for road checks frequently as well. So, it's far more than just the driver that may be interacting with the truck. So the item disappearing along the way could very well be correct here.

    I would say as a note for the future, when transporting a vehicle, to avoid placing anything inside. And we would tell any customer reading this review to avoid so as well.

    Again, thank you for the feedback. If you have any other questions or concerns please email us at feedback@montway.com.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed May 21, 2021

    Montway quoted me a price and I scheduled. They called me a week before and told me because of the increase in fuel, I had to pay more money. Once I signed a contract, made a deposit, I couldn't believe they were charging me more money. And the other thing is, I don't understand why I wasn't told that the trailer couldn't come on to Hilton Head Island because I see trailers that big all the time on the island going into the developments. So I was called the second day before that I had to drive from Hilton Head to Bluffton to pick up the car at 7am. I wasn't happy about that, especially since now they charged me more money for gas. There was nothing I could do at that point, because I had already paid them. A move is stressful to begin with.

    I mentioned it to the driver. He was just like, “I have no idea what you're talking about.” But he was very nice and considerate. He called me when he got there. He was there a little earlier. It was in a reasonable amount of time, because I got my car and I wasn't buggin’ like I needed it right away. It took a few weeks. But I would never call that service again.

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    Response from Montway Auto Transport

    Hello Donna, we apologize for the inconvenience with your shipment. As an auto transport broker, we work with a large network of truck drivers all across the country. We will present all possible options that are qualified to complete your shipment. In the event that the option is requesting extra funds, we make sure to communicate this to the customer before dispatch. As the option to proceed forward is always the customers. Note that customers can cancel any time with no penalty as long as a carrier has not been dispatched.

    Auto transport trailers have many restrictions and regulations. These restrictions may not be the same as other similar freight fields. Please see our help article on door-to-door transport for full details on our policies (https://www.montway.com/door-to-door-auto-transport).

    I hope that my explanation provides some clarification to our services. Our goal at the end of the day is to provide the best service possible. We're sorry to hear that wasn't delivered to you. Please contact us at feedback@montway.com with any extra feedback.

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    Reviewed May 21, 2021

    My interaction with the driver was good. He was right on the money and everything was smooth.

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    Response from Montway Auto Transport

    Awesome! Thanks for choosing Montway for professional car shipping services.

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    Reviewed May 21, 2021

    The experience with Montway was very good. The first time we used them was five years ago when we were moving from one state back to Texas. We checked on some transportation companies for one of our vehicles and Montway came up with a decent reputation. So, we used it moving from Arizona back to Texas. When we made the move back, we were comfortable with the relationship we had so we called them and they took care of us. Also, the quote was in line with the cost.

    The driver was very courteous and excellent, and followed through. I asked him to give me a call when he got to the Scottsdale location where we had him deliver. He called me that morning and said that my car was delivered. I told him I appreciate it and then, I checked with the person at the dealership. The car was delivered and everything was fine. Montway is a good company and the most important thing to me are their drivers, and the relationship with the driver and the person that his vehicle’s being picked up on. So, it worked out fine.

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    Response from Montway Auto Transport

    Thank you for the review, William. We work hard to work with the most professional drivers in the industry. So it's always great to hear them doing a great job. We look forward to the next transport.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 21, 2021

    I used Roadrunner's service and they were horrible. The car sat in the driveway in California for weeks. I needed to find another shipping company so I googled “guaranteed delivery” this time. Montway's name popped up first. Customer service was very professional and the process was all online. Somebody also called me once to see how things were going. We got a driver and he was an incredibly responsive guy. He called me along the way to tell me when he was going to be there.

    The transport was from California to Florida. The driver zipped through and was there in under four days. Montway did everything they said they were going to do. They picked a driver who was really professional, friendly, and considerate of the fact that I've been waiting for three weeks for the car from another company. When you pick a company to transport your car, the number one thing is do you check if the company guarantees delivery. If they don't, hang up because you don't know when you're going to get your car. Montway did a great job and I was very happy. They were more expensive but I got my car.

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    Response from Montway Auto Transport

    Thank you for the review, Donna. Glad we could deliver professional service for your needs!

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    Contract & TermsTechPricePunctuality & SpeedStaffRates

    Reviewed May 20, 2021

    The driver was cool, nice, friendly and helpful. But Montway had been pushing the date back. First, it was one day and then, it was two days. The next thing you know, I had to wait a week because of the scheduling. But either way, I liked the service. I wish though the driver hadn't left the keys in the car and drained the battery. It was hard because the car was parked all the way in front so it had another car behind it. The car came out fine. But then my car is a ‘50s car and it was heavy. He was parked towards a slope where we were fighting the slope. So, pushing the car out was hard. I didn't think we were gonna be able to do it because it wouldn't turn on and it was just me and him, so I had to push while he steered. It took all my strength that I ever had to use. Other than that, it was okay.

    Luckily, the car was dropped off at the Capitola Mall in Santa Cruz. But the security guard was upset because we were there at 1:00 in the morning and they didn't want me to leave the car there, so I had to come back at 6:00 in the morning with my other car to jumpstart it. They had threatened to tow the car if I couldn't get it out there by 8:00 and it worried me that I wouldn’t be able to turn it on. Other than that, I liked the price at Montway. People make mistakes so I'm not gonna be upset about the battery. I was happy Montway cost me half the price, so even the wait time was worth it. I would have waited another month if I had to just to save some money.

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    Response from Montway Auto Transport

    Thank you for the feedback, Adrian. We're sorry to hear about the battery issue but happy that the driver was able to deliver safe and sound. We appreciate your understanding and will be sure to discuss this feedback with the driver to improve services in the future. Have a great day.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2021

    I had an experience with Montway before that’s why I got them the second time. Online, I could just talk with them if I didn't wanna call them, and they were very responsive. Now, the second time, I had to cancel the order because they told me the pick-up would take six days or so. I waited for eight days and it was never picked up. They said there was a backlog of thousands of cars waiting to transport, so I didn't stand a chance. The way I had left the car, there was no exception. I had to go and get it myself. Overall, I'm satisfied. I understood how things were.

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    Response from Montway Auto Transport

    Thank you for the review, Daniel. Summer is typically a busy season for auto transport to begin with. But with everything going on now it has skyrocketed on some routes and we're seeing a lot of congestion. We try to be transparent with the logistical factors. And will still put in as much effort as we can to try. We appreciate your understanding and we hope you consider us for future transports.

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    Customer ServicePricePunctuality & SpeedStaffTimelinessFollow-Through

    Reviewed May 20, 2021

    I called and spoke to someone at Montway. They were really nice and they did what they said they were gonna do. They stayed in contact with me. When the driver was en route to pick up my vehicle, she gave me a call. We also spoke as she was leaving with the vehicle and just gave me a very comforting feeling. I was very reassured that my vehicle was gonna be in good hands. My car went from Cumming, Georgia down to LaGrange, Georgia. The pick-up and delivery for my vehicle were all on the same day. The driver got there early in the morning. It got the car delivered by that afternoon.

    There was only one negative thing about the experience. I did the online chat where you can go into Montway then the little chat box popped up. I asked the gentleman to send me a picture of my vehicle once it arrived there. The gentleman told me that it was sent but I never received it. Other than that, I had a great experience. My car was delivered on time. Also, I quote I got was on-point and I was satisfied with that. Compared to a few of the other agencies that I had gone to, Montway was good.

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    Response from Montway Auto Transport

    Thank you for the review, Rodney. We'll be sure to audit the order as you should have received a confirmation email of delivery. Overall, happy to hear the experience was great and if we can help with anything else let us know.

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    Reviewed May 20, 2021

    The whole thing was great. There was very good communication. We were waiting for the car to be ready and we had some other things going on. We had to reschedule three or four times and the guys were great. Then, the vehicle got here real quick.

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    Response from Montway Auto Transport

    Thanks for the review, Brian. Happy to deliver professional service for your needs!

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    Customer ServicePunctuality & Speed

    Reviewed May 19, 2021

    Montway told me they were going to pick the vehicle up from my hometown, my house. But then on the day of, they called and said they would not be able to come to that location, even though that was what was agreed upon. They ended up meeting in a larger parking lot at a food store then it got shipped out to us. It only took a few days to get here. It got dropped off right at our apartment building. It was dusty, but that's to be expected. There could have been a bit more communication as we were waiting for a carrier to be assigned to our shipment. I'd like just some clarity in that process. But everything else in the actual transport was really great.

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    Response from Montway Auto Transport

    Thank you for the feedback, Casey. Please see our door-to-door transport page for full details regarding location pick up and delivery (https://www.montway.com/door-to-door-auto-transport). We'd be happy to explain further and encourage you to contact us at feedback@montway.com. -Rick

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    PriceStaff

    Reviewed May 19, 2021

    The reps were very professional and the experience with them was great. The quote wasn’t the cheapest but it wasn’t very expensive too. So, it was in the middle and reliable. The delivery of the vehicle was supposed to be on the 21st but they arrived on the 19th. They said the maximum day that they will deliver it was on the 21st but they could deliver it before that. So, I appreciated that. That was much better. I was staying in a hotel and they came to me and delivered the car in the hotel parking. It was smooth. People may find something cheaper but maybe they will be unhappy. They will be satisfied with the experience with Montway and they will not have a headache with their car. That was what my friend told me, too.

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    Response from Montway Auto Transport

    Thank you for the comments, Ashraf. We work hard to deliver professional auto shipping experiences for our customers.

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    Reviewed May 19, 2021

    I liked the price that Montway had and the ability to get the job done as quickly as I needed. Everybody else couldn’t jump when I needed them to. Montway did and I had a good experience. They were on time and were very helpful. I was impressed. The driver was going to be at my house a half a day before I could so he dragged his feet a little bit and he made it work. That's what customer service is. I was in Washington and the cars were being transported to my house in Arizona. I didn’t have to jump through a lot of hoops. It was nice.

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    Response from Montway Auto Transport

    Thank you for the praise, Ben. Happy to hear that the driver did an excellent job.

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    Reviewed May 19, 2021

    I’ve used Montway before. They were very easy to work with. They were quick and they do their inspections and got the car on the road quickly. The cost was fair, given mine was far moves across country.

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    Response from Montway Auto Transport

    Thanks for the review, Dominic. Happy to help any time!

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    Reviewed May 14, 2021

    Setting everything up was very fast and the service was great. The quote was higher than other companies, but Montway gave us a better delivery date. So, we decided to pay extra to get the car transported as fast as possible. We had a great experience with Montway Auto Transport. They're reliable. They delivered at the time they said they were gonna do.

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    Response from Montway Auto Transport

    Thanks for the review, Ahmed. We work hard to provide professional service for all our customers.

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    Reviewed May 14, 2021

    Montway Auto Transport answered my call. The gentleman that took the car was very nice and he got the car there sooner than he thought he would. They did great.

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    Response from Montway Auto Transport

    Happy we could help. Thanks for choosing Montway!

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    Reviewed May 14, 2021

    The quote was a bit overpriced, but it was very accurate. Also, the car arrived in perfect shape. It was the way it was when Montway picked it up. However, Montway didn't tell me exactly what I could and could not load in the car. I realized I could have taken more advantage of loading the car, because they told me I could only put things in the trunk. And if I put things in the backseat, I would pay $100 more. But they never explained how much I could put in the backseat. And I know even some people loaded the right front seat. Other than that, everything worked out beautifully.

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    Response from Montway Auto Transport

    Thank you for sharing your experience. We're happy we could help with your move. We provide information on personal items in our terms and conditions. Customers can review their order confirmation for more information.

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    Reviewed May 14, 2021

    Some of my family members were moving from Tucson to Michigan, and they didn't want to be driving their car up. I looked up some companies that transport vehicles. The one that I found that sounded the best and had the best reviews was Montway. We set it up, and they were absolutely great. They came the day they said they were going to come. The guy that came was wonderful. He was very friendly. He called before he was going to arrive, so that they could meet him at like a grocery store parking lot because they live on a hill and we'd never get a truck up there to get the car.

    The vehicle was a Toyota RAV4 and I ordered the enclosed truck without hard sides. It's a beautiful truck and he took time to rearrange everything. He got the car in, and he delivered it before they even got there. He dropped it off. The neighbor came and got the keys. It worked out wonderfully. I'd highly recommend Montway to anybody.

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    Response from Montway Auto Transport

    Thanks for the review, Patricia. Happy to hear that the driver did a fantastic job. Have a wonderful day!

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    Customer ServicePricePunctuality & SpeedStaffBillingRatesFollow-Through

    Reviewed May 13, 2021

    The first company I picked was really horrendous and borderline fraud. But Montway is just the opposite of that. I reached out to them a week before I needed the car to be picked up and the price was still lower than the previous one. They did what they said they would and they were very responsive, easy, and straightforward. The ending bill was the same as the initial quote I got.

    I didn't receive the car on time, but I wouldn't fault either Montway or the trucking company. It was just unfortunate timing with the storm and COVID and people were sick. But one thing I really appreciate in terms of the interaction was when that trucking company was late, the dispatcher called me and offered to call back Montway to find another trucking company. I called Montway and my representative admittedly passed me to Montway dispatcher and I explained my situation, and then they made a recommendation to stay with that trucking company because the other alternative was not guaranteed either and I might wait for a longer time.

    I called back the trucking company and as I was speaking to him, Montway was calling him as well. He put the Montway dispatcher on speakerphone and I was able to hear that Montway was following up immediately after my call with them to the trucker company. So, I witnessed how Montway conducted their business on the back end, and I really appreciated that they followed up immediately after my call with them.

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    Response from Montway Auto Transport

    Thank you for the review, Cody. Communication is essential in a business such as ours. So it's always great to hear when our teams are performing great. If we can help with anything else let us know.

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    PriceStaff

    Reviewed May 13, 2021

    Montway gave me a good quote, which was the reason why I chose them. I had several requirements. We had to transport a few household stuff in the car. There were several things I needed to go with the car because we're flying from Oregon to here. We didn't have a lot of things to move so we just wanted to have something that can transport with our car. We had fixed flight tickets so we didn't want to go with the company who would say, "Okay," then, “We are not quite sure,” and “We don’t know,” if they don't confirm. But Montway did a good job of making sure that the car would be picked up on time and delivered around the time. That made us feel comfortable. The rep was good at explaining everything and setting it up right away. The quote was a little higher than I expected. But because of all those criteria that fulfilled my requirement, and it was across country, so I considered.

    The driver came on time. He was responsive of what was going on, and he delivered on time. We were expecting that he would let us know in between while he was driving from Oregon to Tennessee, but he did not. But we didn't mind. Once he arrived here, he was in touch. And he arrived here around the time frame that we were expecting.

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    Response from Montway Auto Transport

    Thank you for the review, Sarina. As long as understand exactly what our customer's needs are, we can help. We're happy we could provide great service and we look forward to the next transport.

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    Reviewed May 13, 2021

    I called Montway and someone got back to me. They did an excellent job. The driver they had was really good, and they were ahead of schedule. I'd recommend them. They had an enclosed trailer, which I requested and the car was even wrapped in plastic. I was happy.

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    Response from Montway Auto Transport

    Thanks for the review, Rich. Happy we could provide professional service for your move.

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    Reviewed May 12, 2021

    It was really easy to communicate with Montway, and I like the text messaging features too. Everything was super smooth. I take my hat off to the driver because I know he went through a snowstorm and he was on time and super communicative. The coordinator was pretty straightforward. She gave me the details I needed. So, it was seamless. The pricing was spot-on. I compared it to other quotes I got, and it wasn't the cheapest, but it was definitely one of the more cost-efficient ones I got. The ratings I saw were solid, so I picked Montway.

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    Response from Montway Auto Transport

    Thanks for the review, Denise. We work hard to provide the best service we can and work with the most professional drivers. We'll be sure to let them know they did a wonderful job.

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    Reviewed May 12, 2021

    I was considering reviews, not price, and dependability and how the process was explained to me. Montway's reviews that I read were very good. They were not the cheapest, but money was not a problem with this. We were going to come back at the end of March and I started looking into them about the 1st of March. I wanted somebody who would come, take the car, and be responsible. Montway kept me informed, told me how it would work, and they did a good job.

    The driver was very good. He was from the area and he came, took the car and brought it here. He also kept us informed and was very nice. I wasn't going to be here when the car arrived so I had one of my sons be responsible for picking it up, and he was able to do that. And the drop off point was fairly close to where he lived. I would highly recommend Montway. It's unfortunate a lot of people just look at what it cost.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Arnold. Cost is a pretty complicated aspect when it comes to auto transport. We do our best to provide a fair price, but we need to consider many factors. Getting a properly qualified and insured carrier is always our primary concern and we work with that in mind. Happy we could help with your move and if we can help with anything else let us know.

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    PricePunctuality & SpeedStaffTimeliness

    Reviewed May 12, 2021

    Montway was quick at answering my questions and their quote seemed fair. It was on the lower end of things compared to most of the other shippers. The pickup and delivery were pretty good. It was a much better experience versus the other time that I had a vehicle shipped. They were actually there within the timeframe they told me they'd come. The driver notified me that he'd be here the next day by noon. In the same way, when he was dropping the vehicle off, he also said when he was gonna be there. The car made it in one piece.

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    Response from Montway Auto Transport

    Thank you for the review, John. We have high standards for our team and the companies we work with. We're happy we could help and we look forward to future transports.

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    PriceStaff

    Reviewed May 11, 2021

    Montway wasn't the cheapest but after looking at some comments about them, I felt more comfortable using them. Everything went smoothly. The driver was nice and personable. He did an enclosed trailer as I asked. The vehicle was clean and it was not damaged in any way. I had an experience with another company before and was totally dissatisfied with the way the car was delivered. Montway did what they were supposed to do, which was what I would have expected. And the final cost was the same as I was quoted. To anyone who wants to try Montway, check them out. Do your own research so that you're satisfied. Look at the other comments that you'll see online about it.

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    Response from Montway Auto Transport

    Thanks for the comments, Robert. We encourage everyone to do their research. Auto transport is a niche industry type. So we make an effort to be informative and educational so it's rare that we don't respond to a review or comment. We're an open book and are happy to help in any way we can.

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    Customer ServicePriceStaffBillingCommunication

    Reviewed May 11, 2021

    When I called on Monday, Montway sent a driver out. His name was Igor. He picked up my car on Tuesday. I haven't heard from him, but he said he was gonna try to get the car to New Jersey today at around 11:00. He made me feel comfortable, and I didn't stress once. He's a very good person. He met me in the parking garage. He took pictures. Anything I asked him, he did. I don't know if my car's delivered yet, but he kept me in the loop. Montway delivered my car here from the start. They messed up my billing, so that was stressful. They charged my card twice. But this time around, it was smooth.

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    Response from Montway Auto Transport

    The carriers work hard to make our customers at ease, ad we are thrilled to hear that they did a wonderful job, Heather. Thank you for your kind words.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 11, 2021

    I called Montway. I liked the way the operator on the other end handled it, and I gave them my business. The final cost was precise. The driver was great. He was a day early. He was very communicative to where he was going to drop the vehicle because it was a semi, and it couldn't come in to my street. He was very helpful and he was telling me where he was going to be meeting me at. He was very professional. Everything's good. Keep doing a good job Montway.

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    Response from Montway Auto Transport

    We are glad to hear that our communication and work ethic is what won you over, Jose. Thank you for choosing Montway.

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    PricePunctuality & Speed

    Reviewed May 11, 2021

    Everybody from Montway was very nice all the way through and knew what they were talking about. However, there was a chip on the windshield that I wasn't told about, and I'm guessing that happened during transport. I didn't notice it until long after the couriers left. And then, there were a couple of scratches on the side of the car, but that could have been the dealer. It was quick to sign the papers when the car was unloaded. They were in a bit of a rush, so they had to go. So, I felt awkward taking my time and looking it over. But they were very nice. Also, Montway's quote was accurate and right in line with a few of the other companies that I looked at. I would recommend Montway to a lot of people if they were asking for a transport.

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    Response from Montway Auto Transport

    Thank you for the feedbacks, Eileen. We are always striving to provide the best service and your feedback makes that possible.

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    CoverageTechPricePunctuality & Speed

    Reviewed May 10, 2021

    Montway ran into a problem where they weren't communicating properly. They scheduled to pick the vehicle up two different times and nobody ever showed up. I reached out and they fixed it right away. I got my vehicle from point A to point B without any issues and it was great. The quote they gave me was accurate. I've used them before and I'll use them again.

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    Response from Montway Auto Transport

    Jason, we are glad to hear that despite some communication errors, everything went well. Thank you for your kind review.

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    Staff

    Reviewed May 10, 2021

    Montway Auto Transport was very efficient. That's why I went with them. No questions in my mind at all. If I shop around, it might be $100 here or there, but it didn't make any difference. The truck driver communicated with the owner and with me and it was all good. He said he was from Ukraine. He didn't speak a lot of English, but he did a good job and delivered it and was gone in 30 minutes. So, everything worked out good. Got a brand-new truck and trailer.

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    Response from Montway Auto Transport

    We are so thrilled to hear that everything went smoothly, Blake. Thank you for your kind words, we will be sure to pass them on to the carrier.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed May 10, 2021

    I was helping my daughter move from Seattle to California. I went online to try to find companies and figure out who was good. I went with Montway and they were great the whole time. They were quick to respond almost to a fault. I contacted them about three months before I used them, and they kept sending me follow-up emails, which was fine. One of the things I liked about them is that when I did get into the actual dispatch, they were in good contact and everything worked as we had talked about.

    I was nervous because of the five-day window because my daughter and I were in Bellevue, Washington and had our own travel plans. I was a little nervous that they would come too early. I got a dispatch inquiry about a week before we wanted the pickup saying, "Oh, someone's available tomorrow to pick up your car and deliver it on Saturday." So I told him, "Hey, that's not gonna work at all. I really need it next Friday." They responded and said they'd get on it. That was exactly what happened.

    A couple days before, I sent them a message asking about whether they knew the exact date and time, and they responded right away. They put me in touch with the driver. I started communicating with the driver. The driver did a good job of staying in touch and letting us know where he was. Overall, Montway did a good job so I would recommend them to others.

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    Response from Montway Auto Transport

    Thank you for the praise, George. We know not everything ships a car every day. Auto logistics is a complex industry and we're here to help in any way we can. Thanks for choosing Montway.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 9, 2021

    I needed quick delivery and Montway had the fast one. The quote stayed the same in the final pricing. The representative kept me informed and the courier driver was great. I was nervous but they brought the car on time. I would tell others to use Montway.

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    Response from Montway Auto Transport

    Cameron, we are thrilled to hear that we were able to provide a timely service for you. Thank you for choosing Montway.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 9, 2021

    It was easy to get a transport. I called Montway and I found the person I spoke to on the other side to be able to answer my questions clearly. And they were professional and easy to talk to. I submitted a request online after I spoke with them and then they got back to me quickly. And then, we were able to get something scheduled in the next few weeks. But my timeline was flexible. That made it easier for everybody. I was able to share with them if I had a hard start or end date. And just knowing that they have a bunch of drivers, that everybody's timeline might look differently depending on the route and the driver that you get. The stressful part for a lot of people is not knowing exactly the day their car is going to arrive when they're going long distance, so being open to that flexibility and speaking one's needs upfront is important.

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    Response from Montway Auto Transport

    Emily, we are thrilled to hear that everything went smoothly with your shipment. We strive to stay to make every step as simple as possible for our customers.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed May 9, 2021

    I used an app called Shippit and selected Montway. It was all through text. It was good and easy. I took a picture of the car and I had a couple of pictures I uploaded. They were behind because one of their trucks was down but they let me know what happened. Everything was through the app and it was pretty easy and I had no issues with the communication.

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    Response from Montway Auto Transport

    We are thrilled to hear that everything went well, Holly. Thank you for choosing Montway!

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    Customer ServiceTechPriceStaffRates

    Reviewed May 9, 2021

    Montway handled the transport well and there was no damage to the vehicle. Their quote was very competitive and it was locked in. From what I read on a lot of the reviews, some companies quote you a price and then it would go up, especially if you'd do it a few months in advance. So having the quote locked in and knowing what that cost would be without any changes was another element that made us choose them. I had a good experience not only with the customer service but also the driver that picked up the vehicle and the driver that dropped it off.

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    Response from Montway Auto Transport

    Craig, we are glad to hear that everything went smoothly with your shipment and that our price was satisfactory. Thank you for choosing Montway.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed May 8, 2021

    I've been dealing with Montway for several years now. I always use them every time I buy a car from out of town or if I need to ship my daughter's car. The only thing that is important to me is they meet the timeframe that I need for something delivered and they are usually close to meeting it. That's why I use them. I like how Montway has the upfront price and the cash price for former customers. I like that they offer that discount for customers that have been dealing with their company for a while. Also, everything I needed, I asked the guy who was upfront with me about everything. So, it was good customer service. I recently had a good experience with the driver. He was a good driver and seemed to be a nice guy.

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    Response from Montway Auto Transport

    We are so thankful for your continued support, Clovid. Thank you for your kind words, we will be sure to pass them on to the carrier.

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    Customer ServiceStaff

    Reviewed May 8, 2021

    My daughter left her car behind and she couldn't come and pick it up. So we had it transported from Miami to St. Louis through Montway Auto Transport. The transport took about three days. All the drivers and the people I spoke to on the phone, I was very happy with. They let me know in the interim where the car was and what I could expect.

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    Response from Montway Auto Transport

    Ayse, we are thrilled to hear that we were able to make this transport for you and your daughter a smooth one.

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    PriceStaffRatesFollow-Through

    Reviewed May 8, 2021

    The delivery was flawless. The only complaint I have, and it's minor, is that the driver of the truck spoke no English. Other than that, Montway kept their promise and they were on time, and it was a fair price.

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    Response from Montway Auto Transport

    John, we are glad to hear that despite the language barrier, everything went well.

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    PriceStaffRates

    Reviewed May 8, 2021

    I've had Montway transport five cars for me now and they've been quite good. They've been very consistent, so I've been pleased enough with their service that I keep coming back. My experience with the last driver was super good, too. I lived in Idaho and he went to our church and his wife was involved with our church. It was hilarious and just a small world. The price was reasonable as well. If you're a car freak and you keep buying cars like we do, Montway's service is a good way to make it easy to get them to you.

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    Response from Montway Auto Transport

    Adam, we truly thank you for choosing Montway, AGAIN! Your kind words and continued support are what Montway works so hard for.

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    Customer ServiceStaffFollow-Through

    Reviewed May 7, 2021

    I called the dealership where I bought a bunch of cars and asked for a recommendation. They recommended Montway. They’re using them in general, and they never had an issue. It was easy to book the transport and it was communicated well. I had specific wants, the Montway rep said it would be no problem, and they followed through with what they said they were going to. The delivery process was awesome. I fly private, so I landed in Chicago and the driver met me at the airport. I walked off the plane, got my car that he transported there and drove to my condo. It couldn't have gone smoother.

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    Response from Montway Auto Transport

    Happy we could help with your move. We strive to provide the best service possible. It's always great to hear when dealerships are recommending us as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2021

    Montway seemed to be really well-organized and that gave the impression they knew what they were doing. Everything was handled online. Although I got a call because I had some questions about the timing. But the experience was all positive. I got a call with a delivery window from the driver the night before. We agreed on a meeting spot because the condo where I live has limited parking. I went down there and he showed up within 10 minutes of my arrival and unloaded the car. It was quick and easy. However, the truck that was used for my transport was not a top-class, Blue Chip truck. It was old and dated.

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    Response from Montway Auto Transport

    Thank you for the review, Don. We work with carriers from all across the country. We require that they all have up-to-date insurance and validations in order to do business with us. So we can assure all customers that regardless of equipment types, they are qualified.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 7, 2021

    Montway moved cars, and they did it right. The initial contact with whoever it was was very pleasant, respectful, and attentive to what I wanted. I contacted one other group and they were like, “Oh, we'll get back to you when we get around to it.” And the guys from Montway were like, “What do you want? When do you want it? How do you want it done?” They were very nice about everything.

    When they got to Denver to pick up my car, they called here to ask a couple of questions because they weren't sure if they were being given the right car and they had doubts that they were being given the right car. If I was a driver, I'd look at my invoice, at the stock number, and unless it was something totally different. But the nomenclature on my car was goofy, and it could have turned out to be a mistake. But they made sure before they loaded that car up they had the exact right car. And there could have been.

    The guy got the car to Seattle-Tacoma late. I wanted to know where the car was because I was curious. I wanted to be there for them. And the driver that would transport it from Tacoma to here would bring it by first thing in the morning. Montway called him and he was here in an hour. I had called and spoke to him and said, “Hey, I don't have a problem with that.” But they were like, “You were supposed to be here then, and that's when we want you there.” The driver had a bit of service trouble with his truck. I called him, and I was like, “I'm sorry to bother you.” He said, “You are not bothering me. I'm supposed to have your car there. But we're working on my truck.” It was somewhere in Montana. And I was like, “Yeah. No problem.” But they kept in contact.

    The quote was exactly what they quoted me. I gave them a deposit of a couple of hundred bucks. And they paid the driver when he delivered the car, which was the amount, however he works it out with the company. There were no extra fees. It was just, “We'll go there. We'll get it for this. And we'll bring it to you for that.” They never balked or changed to try to charge me additional fuel surcharges or the fact that the driver had problems, they had to pay him for a couple of extra days.

    It was a very pleasant experience. Montway was very easy to deal with and were very respectful. Every aspect of it was painless. They were a little more than some of the competition, but not much. They were worth it. I called them and thanked them personally. They did a great job. I never had a car moved long distance, and I’ve passed some nice cars because of that. And I am looking at others. I would use them again without checking with anybody else. They were business-like, but they were real. And you could talk to them. Everybody should use them.

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    Response from Montway Auto Transport

    Thank you for being an amazing customer and allowing us to service such a unique car. We appreciate your words and if we can help with anything else please let us know. Have a great day.

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    Customer ServicePunctuality & Speed

    Reviewed May 7, 2021

    Montway gave me a call, let me know they were close, and they had to meet me at a certain area in town because I live out in a rural area. Plus, I didn't have a place for them to park that vehicle. So, I met them in town, they were sitting there waiting. They were generous and respectable. We did a round of vehicle inspection and they got the vehicle off the truck immediately and I was pleased with their performance. They did what they had to do. They got the vehicle to me as quickly as possible and it was right on the time that they estimated it would arrive. I would use the company again for whatever reason I need to have another vehicle shipped in that way.

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    Response from Montway Auto Transport

    Michael, we are thrilled to hear that everything went smoothly with your shipment. Thank you for your kind words, we will be sure to pass them on to the carrier.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 7, 2021

    Montway Auto Transport was the least expensive. We were moving to a new house, so it was a moving target. I had to book and cancel a total of three different times. Each time and even the final time, I gave them literally a couple of days’ notice. The agent I dealt with it for me on the telephone. I literally thought that by the third time, they would just hang up on me and tell me to use somebody else. But the agent put me on hold and called the driver. They had a truck to my house to pick up the car two days later. I was the first car on the truck.

    The driver got my car from Florida to Arizona in three and a half days and picked up eight other cars. That kind of service is unheard of. I tracked my vehicle on his truck and I saw each night where he stopped and it was just incredible. I gave the guy a big tip and he said to me when he dropped it off that I already tipped him when he picked up the car so I didn't have to tip him again. But the service was so good that he deserved another tip. It was unbelievable how Montway accommodated me. My son-in-law is using them now to transport his car from New Jersey out to Arizona.

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    Response from Montway Auto Transport

    Thank you for the great review, Bruce. Auto logistics are complicated, to say the least. We understand not everyone ships a car every day and they have other things going on. So we do our best to be transparent regarding and process and offer what flexibility we can. We're happy we could deliver and if we can assist with anything else let us know.

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    Staff

    Reviewed May 6, 2021

    Montway was efficient, polite and clean. The driver was a nice guy. We talked for a while and filled out all the paperwork. They got the vehicle here sooner than I thought they would. Everything was top-notch.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Staff

    Reviewed May 6, 2021

    Montway did good. They were nice and very professional. The driver told me everything that was going on and he took care of my vehicle. It was just really dirty.

    Also, the car came a bit sooner but that was better. Go for Montway.

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    Response from Montway Auto Transport

    Anthony, thank you so much for choosing Montway. We are glad to hear that everything went well.

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    Customer ServiceStaff

    Reviewed May 6, 2021

    Montway was really the best. They helped me. I had other ones that were pulling my feet. I'm not really familiar with this. I wanted my son to call from California back here and they explained to me. I paid a couple of hundred dollars extra, but they did the right thing. They did whatever I said and I'm very happy. I will recommend them to anybody.

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    Response from Montway Auto Transport

    Thank you for the review, David. Not everyone ships a car every day and that's why we are here to help.

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    Reviewed May 6, 2021

    I moved my car twice with Montway. I moved it from Florida to Jersey, from Jersey to South Dakota. I had a good experience the first time, and the same thing the second. The pickup and the delivery of the vehicle were on point, on the money both times. Next time my car's got to come back to Jersey from South Dakota, I'm using Montway again.

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    Response from Montway Auto Transport

    Thanks for the review, Hector. Happy we could help with your moves. We look forward to the trip back to South Dakota.

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    Reviewed May 6, 2021

    Everything was as good as could be. The vehicle came from Nebraska to California and the only thing weird was when the guy delivered, it was a pouring down rain night. I was wishing it was a nice, clear night. Other than that, Montway kept in touch and the experience just good as gold. It took about a week or two because it was wintertime and things were funky and a lot of snow on the roads.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. If we can help with anything else please let us know.

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    Punctuality & SpeedStaff

    Reviewed May 5, 2021

    I needed a car moved fast because I'm in the military and I was about to move. I move around too much. Everything was taken care of within a week. Montway's driver told me when he was showing up, also told me when to meet him, and everything was perfect. Use the services.

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    Response from Montway Auto Transport

    We are glad to hear that everything went smoothly and in a timely manner for you, Eric. Thank you for choosing Montway.

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    Customer ServiceStaffTimeliness

    Reviewed May 5, 2021

    I used Montway Auto Transport twice and I would recommend them. It was outstanding, from beginning to end. The one from Florida took two days and the one from Texas was the next day. There were two different drivers and we were in constant communication. The car was picked up on time, delivered on time, and everything was perfect.

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    Response from Montway Auto Transport

    Fantastic! Thanks for choosing Montway for professional car shipping services. We look forward to the next time.

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    Customer ServiceStaff

    Reviewed May 5, 2021

    The delivery was good. The driver called, said when he was going to be here and was here within that time frame.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Reviewed May 5, 2021

    We've used Montway twice for my car and then following with my husband's car. We were flexible with when the car can be picked up and when the car can be delivered. But, they gave us this five-day window and that could be difficult for someone who needed a car by a certain date. Other than that, their process was absolutely fabulous. I would use their service again.

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    Response from Montway Auto Transport

    We appreciate the review, Anne. If we can help with anything else please let us know.

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    PricePunctuality & SpeedStaff

    Reviewed May 5, 2021

    The rep was great. But I got checked in the hospital and so I had to coordinate someone to meet the driver. He got a little bit annoyed about the timeframe but it wasn't that long that he waited. Everything else was fine. The quote was exactly right.

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    Response from Montway Auto Transport

    Thanks for choosing Montway. If we can assist with anything else please let us know.

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    Customer ServicePriceStaffRates

    Reviewed May 4, 2021

    I originally bought some open trucks transport and called Montway to see if I could upgrade it. They immediately upgraded it and it was acceptable price-wise. I didn't contact them much more because even in the big storm in Texas, they did deliver pretty much across the country on time that they promised. There were a few days when the driver was in the middle of the country that I didn't know what was happening. But from the pickup towards the delivery, everything was well-communicated. Montway is a good company and I like them a lot. They took care of the car and didn't damage anything.

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    Response from Montway Auto Transport

    Thanks for the review, Damir. Enclosed transport trucks are the preferred option for customers seeking the best protection for their shipment. If we can help with anything else please let us know.

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    Customer Service

    Reviewed May 4, 2021

    Montway told me when they were going to pick the vehicle up and when they were going to deliver it. I had to call to change the date but I didn't feel that there was an issue in any way. I didn't realize that there were options of having a close transport which is what I ended up doing. But if you're not in that business, I don't think the average consumer would know that. They're thinking that the cars are going to be loaded like when you see one of those open things with all the cars on the freeway. I was very happy to see that I could have it inside and completely out of the elements.

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    Response from Montway Auto Transport

    Thank you for the review, Glen. Not everyone ships a car every day and it's a very complicated logistical process. But that is what we're here for! We're more than happy to answer any questions our customers may have. We hope you consider us for future moves.

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    PriceStaff

    Reviewed May 4, 2021

    The only thing I didn't understand was the quote Montway gave me, and then I was to pay the driver when he arrived. He wanted cash. When I told Montway my concern, then I was able to pay them upfront for everything. The driver was super nice. He was concerned, taking care of the truck, but he made it. It was a great experience for the first time I've ever done that. I was going to reach out again. I've got some stuff I need to move to Mobile, Alabama.

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    Response from Montway Auto Transport

    Cynthia, we are glad to hear that our team was able to ease your concerns and make better accommodations for you. Thank you for your kind review.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed May 4, 2021

    Montway Auto Transport was not only pretty competitive but the way that they explained and how they facilitate the move to me was the best bet at the time. The driver came, took a ton of pictures, and documented my car really well. He gave me a good explanation of what was going to happen. The actual movers were 20 times better than the movers I dealt with for my household items. They were super quick to respond and really informative. Every time I email them, they quickly got back to me. The transport took six days and everything they told me was exactly what happened. So overall, their customer service and ability to deliver what they told me far exceeded my expectations.

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    Response from Montway Auto Transport

    Fantastic! Happy to exceed expectations. It means a lot to us as we work hard to provide great service in a complicated industry. We look forward to assisting you again in the future.

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    PriceStaffBillingValue

    Reviewed May 4, 2021

    I didn't realize that until the day before that I hadn't chosen "all credit cards". So, I paid part by credit card, and I ended up paying the rest in cash. Other than that, the cost of the move was fair and it was worth the money we paid. Our drivers were professional. They contacted my sister-in-law up in Illinois, and she worked with them to get the car onto the truck up there. The two drivers contacted me the night before, a few hours out and then an hour out. They delivered the vehicle right to our house. They did a great job.

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    Response from Montway Auto Transport

    Thank you for the feedback, Brenda. Happy to hear the team did a great job!

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    PricePunctuality & SpeedStaffRates

    Reviewed May 3, 2021

    Montway is always on top of things and their price has been right. They had to come in from New Jersey for me. They worked their butts off to get the driver to the destination as quickly as possible - more so than the transports I've used before. All the drivers have been professional, courteous and careful.

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    Response from Montway Auto Transport

    Great to hear! It's important to us that we work with the most professional drivers that we can. Thanks for choosing Montway.

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    Customer ServicePriceRefunds & PayoutsStaffBillingRatesTimeliness

    Reviewed May 3, 2021

    Montway gave a good price and they were cheaper than anyone else. But customer service wasn't very thorough. Whenever I went to pay for the services, they kept sending me the wrong form. I had to fill it out multiple times for the credit card authorization. And then they were supposed to have sent me an email with all the information regarding the transport, but they never did. I was able to get ahold of my contact person and get a verbal confirmation of everything. But still never had anything solid like an email with all the details. He just gave me a code that I could go online with and view the status of the car. I had issues with that as well so I had to keep calling and asking him. Eventually, it was just like, "Oh, here's the information. Send it to me in a text message."

    The car got here way earlier than expected and I was happy about that. But nobody notified me when it got here and I wish I had more insight to the whole process. It was a good thing that I checked the next day. The manager who initially set me up told me "You'll hear from the driver as to what day and time." But, it was when the driver was on his way which was like, "Hey, I'm almost there." Other than that, everything seemed fine with the vehicle.

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    Response from Montway Auto Transport

    Thank you for the feedback. As part of our process, we do send emails that advise customers of the process. It sounds like you were not receiving all of our emails. It's possible that some of the emails were being spammed by your email provider. We would recommend in the future to whitelist our email domain. This is actually good practice for any service-based company you work with. This will help avoid future situations such as this. Outside of that, we're happy to hear the shipment went well. Have a great day, Amanda!

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    Customer ServicePriceStaff

    Reviewed May 3, 2021

    Montway Auto Transport was the first one I called and they responded. They negotiated out and the quote was a little bit higher. My car was at my friend's house in Denver and he works. So, I told them that the pick up had to be after 5:00 on this day. But they totally disregarded that and picked the car up at four o'clock on a Thursday when he's off on Fridays. The driver was very good. By the time I walked from the end of my cul-de-sac down to his truck, he already had the vehicle off his truck. Dollar for dollar, their service was quite satisfactory to me. I'm probably going to be calling Montway in a few months to use their services again.

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    Response from Montway Auto Transport

    Erin, we are glad to hear that despite some timing hiccups, everything went well. Thank you for choosing Montway.

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    Staff

    Reviewed May 3, 2021

    Montway is a good company. The driver gave me his personal cellphone number and everything was pretty smooth.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 3, 2021

    We were very set on a date and Montway was flexible with the scheduling because they had contractors. I liked that. I had to change the date because they were supposed to pick it up on a Monday but I wasn't going to be home. They were good with changing the pick-up date. I paid exactly what they said I was gonna pay. The driver was great and was in communication the whole time letting me know what time we were going to meet. We took pictures of the car beforehand to make sure if I had scratches or dents, he didn't make any more. I was a little worried because I didn't know anyone who used the company. Everyone I know told me to just drive the car down myself but I wanted to save the mileage.

    The driver reached out to me and we mostly talked via text, which was what I preferred. I told him to give me a timeframe and he said he was 15 minutes out. The car was getting delivered to my daughter in St. Louis. The driver said he was going to be there at 10:30. I told him that my daughter has Zoom meetings from 9:00 to 11:00. He was like, “That’s okay. I’ll change it. I’ll make it the first delivery of the day for you.” That was really nice. He dropped the car off. My daughter got her car. It was really smooth and everything was good. The whole experience was great. I was happy.

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    Response from Montway Auto Transport

    Thank you for the feedback, Cheryl. We work with the largest network of carriers across the country which allows us to give some flexibility. Which is generally very difficult to do in an industry type such as ours. Glad to hear the driver did a fantastic job. If we can help with anything else let us know.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 2, 2021

    Montway got to the point and answered all my questions. I also liked the pitches they had. They were adequate for what I wanted to do. I really enjoyed working with the driver. He came right where he needed to come. He was helpful and informative and took really good care of the car. It was real nice once it got off. We had about 10 people there and everybody loved him. The one thing that Montway didn't have that I would have liked to know was where the car was. Some services have GPS where you can always check on your car. But the driver was good about that. I'd call him and he'd always answer. He never made me wait. Other than the GPS thing, Montway is great and I've already recommended them to two other people.

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    Response from Montway Auto Transport

    Thank you for the recommendation, Clifford. We are always striving to improve services. GPS is a complicated topic in our industry but we can assure you it's always in discussion. For now, we do provide contact information and our customer support team is here to provide assistance when needed. Have a great day and we look forward to future moves.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 2, 2021

    Montway had very good reviews. I moved two cars with them in the past. I just moved those two now and one more because the service was good. Customer service was very responsive. The quote I was given was fair and well laid out. Usually, with movers, it's not always organized and not always scheduled properly. But in this case with Montway, it was. There was a bit of a snafu at first because I told them that I couldn't receive the car before a certain date and that was not entered properly in the reservation. But it was fixed thereafter. The driver was communicative through the process. For the pickup, he was right in our street. And then he gave us enough time to be able to go to the location. He was coming as close as possible to the location for the delivery.

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    Response from Montway Auto Transport

    Thank you for the review, David. Logistics is a complicated process in general but we do our best to make it as easy and stress-free as possible. If we can assist with anything else please let us know.

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    Staff

    Reviewed May 2, 2021

    I had an excellent and very happy experience with the reps. The pickup and delivery of my vehicle was perfect. Montway arrived in Florida before I did so the car was in my driveway when I got there.

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    Response from Montway Auto Transport

    Great customer! Thanks for choosing Montway for professional car shipping services.

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    PriceBillingRates

    Reviewed May 2, 2021

    I'm a fan of Montway. We have agreed on a price and everything is done and I've given them my credit card. But then they started negotiating for extra charges which bothered the heck out of me. Everything else was great. I'm very happy and I'll probably go with them again. But if they will renegotiate one more time, I will not because then it becomes an ethics issue.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Charanjiv. We are glad to hear that everything went well.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed May 2, 2021

    Montway had the lowest rate on their site which started out at 12.99. It was in my budget. I used them twice on two different occasions and both times, they were very, very professional. Also, off the jump, it felt legit. Sometimes, I'm skeptical with auto transport companies because I'm giving them my car. It's a $30,000 car and I wanna make sure I'm gonna get my vehicle on time and in the same condition that it was given.

    Also, there was always someone who would answer the phone. I could tell that it was like a work setting and not like a privately owned business where one number goes to one person every time I call. Sometimes I asked "Is there somebody else I can talk to?" if the person I was speaking with couldn't answer my questions and they would connect me to somebody else.

    The delivery was always perfect. It was very quick and smooth. Everything was in the best condition that it was given to the driver. The first time, my car actually arrived in Georgia before I got there. It came in three days which was awesome because they told me expect it within a week. It was perfect 'cause I need my car as I have kids and dogs. When my car was picked up from Georgia for the move to California, it was the same process. Montway gave me the numbers to the driver. I was able to text the driver anytime I have questions or just to check-in. For communication, they deserve an A.

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    Response from Montway Auto Transport

    Thank you for the great review, Kathryn. We understand the importance of providing professional service in an industry such as ours. So we're happy to hear we continue to provide top service for your needs.

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    Customer ServicePriceStaff

    Reviewed May 1, 2021

    The reps from Montway were all very helpful and the quote they gave me was fair. The guy that came was a very nice fellow and helpful. When he dropped the vehicle off, my brother was up here to take it. He called us before he came and verified that he'd be there in a couple of hours. I would use Montway Auto Transport again.

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    Response from Montway Auto Transport

    Nancy, thank you for your kind words. We will be sure to pass them along to the carrier.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed May 1, 2021

    I wish it was an easier process where I could do it and pay for everything online without having to do it over the phone. The vehicle was ready but it was a day earlier than I expected so I was trying to get ahold of them right before I got on the plane. I was not able to get ahold of them that way so I ended up sending a message. It went and the message got carried around. The driver was on point but I noticed that he had to contact me via some app in order to get ahold of me. But if I wanted to call them, it was a little bit harder. They weren't able to accept calls but they were able to make phone calls out on their end. But the service was great and I already recommended Montway to two other people that are trying to see if they need to relocate.

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    Response from Montway Auto Transport

    Thank you for the constructive feedback, Ganesh. We're always striving to provide the best service possible. If we can help with anything else please let us know.

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    PriceStaff

    Reviewed May 1, 2021

    I had my car moved for the first time and there was a little bit of apprehension. But Montway did exactly what they said they would do. The driver was very communicative with me as well as the gentleman that he was dropping the car off with. The car arrived as expected and the driver handed it off to the caretaker I have at my house in Georgia. The cost was basically a grand, which was reasonable and I appreciated it. Things worked out great. It was a very good experience.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're here to make it easy and we're happy to hear the carrier did a great job.

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    Customer ServiceStaff

    Reviewed May 1, 2021

    Montway was reasonable in comparison to what we did a couple of years ago so we went with it. Customer service was very satisfactory and everybody did a great job. I had complete confidence that the driver was going to take very good care of our car on the way out to California. It was dirty when it arrived but it was fine. No dings, no nothing. It was a delight to work with Montway. Work with them without hesitation.

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    Response from Montway Auto Transport

    Happy to provide top-notch service any time. Thanks for choosing Montway!

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    PriceStaff

    Reviewed May 1, 2021

    We've used Montway before in the company. In my division, it's at least 5 and 10. They've always worked well with us. The quote is competitive and the drivers are very pleasant, kind and professional. Everything arrived in great order too. I'd definitely use Montway again. They were a great service.

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    Response from Montway Auto Transport

    Happy to provide professional service any time. Thanks for choosing Montway!

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    Staff

    Reviewed April 30, 2021

    Dealing with Montway Auto Transport reps was very good and the driver was excellent.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Customer ServiceContract & TermsPriceStaffRates

    Reviewed April 30, 2021

    I got Montway's name from my sister who also used them when they transported a car from Florida to Minnesota. She had a good experience with them. From the get-go, the rep had quoted me a price that was higher than other companies. I kind of believed the other companies and needed the lower rate, but they weren't delivering. Montway stuck with their price and when the other companies started calling me, it was much higher than what Montway was quoting. It became a game and I was tired of playing it so I went with Montway because they were straight. It might have cost me more money but Montway delivered on their promises.

    They could've given me a little more notice though. I knew that they were coming on a Saturday but I didn't know an exact time. They told me five minutes before and I had just gotten out of bed. I had to scramble and put everything together to make sure I met them. That was a little precarious. But as it turned out, it worked out fine and we were able to do what we needed to do. From what my brother told me about the delivery, it went great.

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    Response from Montway Auto Transport

    Thank you for the feedback, Elisa. We work hard to provide a fair and competitive price based on real market data.

    We do ask that the carriers we work with give sufficient heads up before arrival. So we'll make sure this feedback is provided to them for future shipments. If there is anything else we can assist with please let us know.

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    Customer ServicePunctuality & Speed

    Reviewed April 30, 2021

    I did my initial application online and it was quick. I paid a deposit and the rest was scheduled through a phone conversation. My move was supposed to take seven days but it was when Texas was devastated by extreme weather so it took an additional three days than what it was supposed to be. Other than that, I really enjoyed my experience. It was stress-free and I'd definitely use Montway again. I recommend it to all my friends who are trying to ship their car.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Amani. We're here to provide professional car shipping services at any time!

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    PriceRates

    Reviewed April 30, 2021

    I went with Montway after the first company I chose couldn't come up with a delivery possibility. My car was picked up near Chattanooga and delivered to my son's residence near Durango, Colorado to a rural location. It was delivered at the quoted price too.

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    Response from Montway Auto Transport

    Thanks for choosing Montway! With the largest network of drivers in the country, we can reach even the most rural areas. If we can help again in the future let us know.

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    Reviewed April 30, 2021

    The whole thing went seamless from the time Montway showed up to pick up my motorcycle, making a visual inspection before they loaded it on a truck, to strapping it down and getting it loaded on the truck. And the day that I received it at my home, they unloaded it properly, pulled it out on the street, and did another visual inspection. I signed off on it. It was a good experience. I would highly recommend the company.

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    Response from Montway Auto Transport

    Dave, our motorcycle team works hard, and we are thrilled to hear that their efforts paid off here. Thank you for your kind review.

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    Customer ServicePriceStaffRates

    Reviewed April 30, 2021

    I was doing a Google search and Montway came up at the top. They had good reviews and the price they gave me was competitive. Plus, I liked their customer service. Then, everything went smoothly during the pickup and delivery of my vehicle. The only mishap was my car got to me very dirty but that was because it was exposed to the element and there were a little bit of rainstorm along the way, so that was to be expected. Other than that, the drivers were polite and very nice. If I had to transport my vehicle in the future for any reason, I would probably go to them again.

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    Response from Montway Auto Transport

    Thank you so much for your kind review, Christopher. Its customers like you that truly help our support team stay at the top!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 29, 2021

    Montway was fantastic. I was working with another company prior to them, and they were really slow to get me a driver assigned, so I switched over to Montway. They were able to get me a driver assigned within a couple of days. They met my time frame. They were really quick to get the vehicle transported across the country, so I was really happy with them. I was moving for work and it was short notice. I was being transferred from California to Florida and I sold my house rapidly and was able to get my vehicle picked up and transported for my move.

    The driver called me the day before, let me know an approximate time when they would be there, and then called me a couple other times the day of the delivery, and let me know location and exact arrival time. It was seamless. I've transported about five vehicles across the country back and forth between East and West Coast, and this was one of the easier ones. Montway is a reliable company to go through. Their pricing was pretty competitive. There are definitely more budget-friendly options to go with out there, but if you're on a time crunch and you want reliability, pay $300 extra and go through Montway.

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    Response from Montway Auto Transport

    Colin, thank you so much for choosing Montway. We are glad to hear that everything happened in a timely manner.

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    PricePunctuality & SpeedRefunds & Payouts

    Reviewed April 29, 2021

    Everybody at Montway was really nice and prompt. They got the car to me in time and there was no problem with the pickup or the drop-off. The cost was fair. It was only 1,200 to bring it from California to Durham, North Carolina. That was pretty good and I got what I paid for.

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    Response from Montway Auto Transport

    Thank you for the review, Leslie. Happy to deliver professional service any time.

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    Staff

    Reviewed April 29, 2021

    The contact with the driver of Montway was great. He was right on time. I had him pick the vehicle up after we had already left to move out here. I just left the keys in the car like I was supposed to. And he didn't have any issues. He just picked it up and delivered it right when it was supposed to be delivered.

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    Response from Montway Auto Transport

    Thank you for the review, Paul. Montway is here to deliver professional service any time!

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    PriceStaffRates

    Reviewed April 29, 2021

    It's a very competitive space and the representative that I worked with was nice and reasonable. It also seemed like Montway is experienced in doing commercial auto transport as opposed to just throwing the car on the back of a freighter, so I felt like my car was safe. The pick-up and the delivery were super smooth. Everything seemed very standardized. Find an app, and the car showed up. There was a bit of a delay because it was wetter in the middle of winter, but it was fine. I was kept in the loop. I would definitely recommend Montway to a friend. It was a fair price and it worked out great.

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    Response from Montway Auto Transport

    Thanks for sharing your experience, Jacqueline. We're happy to provide professional service any time.

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    Customer ServicePriceStaff

    Reviewed April 29, 2021

    I like the online accessibility with Montway Auto Transport because I don't like calling and being on hold. I was just emailed about what was going on. The quote was exact and the driver was a very nice gentleman. The condition of the vehicle was the same as what we expected. It was a smooth transaction.

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    Response from Montway Auto Transport

    Thanks for the review, Cindy. Everyone has preferences for communication so we offer a wide variety of options. Happy to provide smooth service for your needs.

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    Customer ServiceStaff

    Reviewed April 29, 2021

    The guy that came and picked up my car was really nice and easy to deal with. He took all the pictures and was out of there in 10 minutes. He made it really easy for me to meet him wherever I needed to go. I was trying to figure out where could he pick it up because I live on a small block but he told me not to worry about it and that he'd find a place nearby. Then he'd call when he got there. I had the car delivered to my son in college and I told the driver that I didn't know if my son was going to get there exactly when he gets there because he didn't have a car. But he said he'd pick him up with my car and he could drive him back. So, he was totally accommodating and fantastic.

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    Response from Montway Auto Transport

    We are so thrilled to hear that everything went smoothly and the driver was able to accommodate you and your son, William. Thank you for your kind review.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 28, 2021

    I called Montway and their rep explained to me how the quotes worked with the drivers. He gave me everything I needed to know and he answered all my questions. I told him I was gonna call a couple more places and see what could give me the best rate. I called a couple of places and the rates weren't as good. Everybody else was at least a couple hundred dollars higher. I told them the rate that I got with Montway and they couldn't really beat it. They asked if that was after taxes and after this and that. I called Montway back and I asked all the questions. The sales guy said it was the final price.

    I used a different address at first but I had to change the address where my car was located at so I called the driver and told him. He was okay with it and he picked up the car that was with my mom in Jersey. That went well. When I received the car in Arizona, I thought I was gonna have to pay 800 cash. But it was 900. I only had 800 cash so I gave the driver the money. He was able to Venmo the last bit of it so that worked out for me. I went somewhere and he gave me some time, which was good. There are a whole bunch of horror stories about transporting cars. But Montway is the real thing and not a scam.

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    Response from Montway Auto Transport

    Thank you for the review, Daniel. We work hard to provide fair market prices and great service. We apologize for the confusion but are happy everything went well overall.

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    Price

    Reviewed April 28, 2021

    The quote was reasonable. It was within $100 of everybody else. The car was here on time and in good condition. Everything went fine. If I needed any assistance in the future, I'll look Montway up.

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    Response from Montway Auto Transport

    David, we are so glad to hear that everything went well with your shipment and that the price was reasonable for you. Thank you so much for your kind review.

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    PriceStaff

    Reviewed April 28, 2021

    Montway Auto Transport was an excellent company to work with. Their reps were courteous and very knowledgeable. The gentleman who picked up the truck picked it up not in front of my house but on the street outside. Then they delivered it to my home here in Jersey. It was right in front of the house, which surprised me. Also, I paid exactly what was quoted to me.

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    Response from Montway Auto Transport

    Thanks for choosing Montway. Happy we could help with your Jersey move!

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    Customer ServiceStaffTransparency

    Reviewed April 28, 2021

    I was quite pleased with how the whole thing turned out. Everything went really well. But I wish there was a way to track it without having to contact with anybody, like tracking a package type of thing, where you might be able to have updates or status. Because I had asked for a specific date, and they gave me more of a date range. As it got close to that date, I really didn't wanna call and bug them because I was confident that it was gonna get done. I wasn't anxious enough to call and bug somebody each day, but I was curious.

    If it's a time-sensitive shipment, going with Montway could become difficult. But if you have luxury in having an extra day of flux, it's pretty safe to use because economically, it was very reasonable. Also, the customer service was really reactive and helpful for me each time I had to call on them. They were timely with responses.

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    Response from Montway Auto Transport

    Thank you for the feedback, Jeff. Tracking is a great idea and we understand its importance. It's something we talk about every day. But, implementing such a system does raise a lot of complication in our industry type. Something to continue to keep an eye on as our industry evolves. Glad we could help with your shipment and we look forward to future moves.

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    PriceRefunds & PayoutsStaffRates

    Reviewed April 28, 2021

    I did some research online and Montway had good reviews. So, I hired them to transport a vehicle that my brother and I had driven from Daytona Beach to Portland, Oregon. He subsequently passed away and I had to bring it back. The transport took the amount of time that they said it was going to take, which was five days. Then, the price I paid was exactly what they quoted me. Aside from that, the driver was outstanding, very friendly, and took good care of my vehicle. I live on a cul-de-sac and he had a big truck, so he had to back it down the block, but there was no problem.

    After my shipping experience, I brought my family to Montway and they used their services, too. I have another brother in Portland and his son had a vehicle that was a graduation gift from his grandfather in Las Vegas, Nevada. They had gotten lower quotes for their transport but I told them that you get what you pay for. Just because you get a lower quote doesn't mean you’re going to get the service that you want. So, they went with Montway to ship his Cadillac to Portland, Oregon.

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    Response from Montway Auto Transport

    Mario, we are so glad to hear that everything went well with your shipment and the driver was able to accommodate your location. Thank you for choosing Montway!

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    Customer ServiceStaffTimeliness

    Reviewed April 28, 2021

    The customer service of Montway was weird. It was all text. I had one call with somebody and that was very brief. The rest of it was just messages and emails. But they were pretty consistent. They've done a pretty good job of being able to communicate effectively, without actually doing it over the phone or utilizing a live person. They did a good job across the board. It seemed to take a while before they found the right driver to be able to get my car across the country though. I kept getting the same email over and over again. “We're working to try and find you a transporter. We'll be in touch as soon as we have one.” That went on for about two weeks. That got kind of old because I was getting a little concerned that they weren't going to be able to get it there when I needed it.

    I was a little bit concerned by those emails. It seemed like they were just trying to find somebody. They didn't actually have any drivers. I was starting to lose a little bit of confidence in them. But then, all of a sudden, I got a message from them, “We've got your driver. Here's their number. They're going to contact you.” Then, the very next day, they called me and we went over all the details of everything and was very thorough.

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    Response from Montway Auto Transport

    Thank you for the feedback, Daniel. We offer communication via a variety of methods and focus on the most optimal methods to deliver. For carrier assignment, our job is to assign a qualified carrier as soon as possible that is able to accommodate the shipment. In auto transport, route availability fluctuates daily and is dependent on many factors. Which makes it difficult to lock in times until substantially closer to the actual shipping dates. Due to this, we provide a general estimate of when the shipment will be dispatched to a carrier. I hope that my response adds a bit of context to the technicality of auto transport. Thank you for giving us the opportunity to help ship your car.

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    Customer ServiceStaff

    Reviewed April 28, 2021

    Montway's rep called the day before. I was able to either email or text pictures over to make sure the driver wouldn't get stuck. The driver then showed up well within his window time. The car is wide, so I wouldn't have been able to get it out of the trailer. And he did a great job getting it out. He was incredible.

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    Response from Montway Auto Transport

    Eric, we are thrilled to hear that everything went smoothly with your transport. Thank you for your kind review, we will be sure to pass it on to the carrier.

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    PriceStaffRates

    Reviewed April 28, 2021

    Usually, different places charge more. I was glad with the quotes I found with Montway. It was a reasonable price. The driver was friendly and he helped out.

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    Response from Montway Auto Transport

    Jose, thank you for your kind words. We will be sure to pass them on to the carrier.

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    TechStaffFollow-Through

    Reviewed April 27, 2021

    We were buying a home in Florida and I realized we would need more than one car here. I had one shipped down. I've shipped before. So, I went through the whole gamut, and I just kept coming back to Montway. They seem to have the best reputation. The delivery got a little confusing for a minute. I didn't understand when I first booked it that they were taking the car to Orlando and then someone would put it on a smaller vehicle and bring it over here. It wasn't that big of a deal. The guy with the smaller truck came over and met us. He did a great job. It worked out well.

    The condition of the vehicle as as good as to be expected. It's a white SUV. It was kind of muddy and gross looking. But the guy was driving out of the snow. So you can't expect it to be spotless and it's not like he can take that truck to a carwash. I wasn't horrified. That's what my car looks like if I'm driving it around. Overall, Montway did what they said they were going to do.

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    Response from Montway Auto Transport

    Thank you for the review, Alison. As part of the logistics process, the package may be moved between multiple trucks/terminals to help speed up the timing and efficiency of delivery. This is common in all logistics fields but it's not well known unless you work in the industry. Happy we could help with your move and if we can help with anything else let us know.

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    Customer ServicePunctuality & SpeedStaffTransparencyTimeliness

    Reviewed April 27, 2021

    For the most part, everything went really smooth with Montway. There were just a couple of times where I had to keep requesting information. One of the complaints I have is they considered Hawaii a specialized department. So I couldn't call just the general information line to get an update on my vehicle. They had to transfer me to the specialized department of someone that was in Hawaii, even after my vehicle had left Hawaii. So that was a bit annoying. But it wasn't a showstopper. They responded back. If they had to call back the next day or because it was after their business hours, they all responded the next day, appropriately. The driver was also courteous. He called when he was just about an hour out. He showed up early, which was fine with me. He did really well. The car was also clean when he dropped it off.

    However, there was a bunch of information in the fine print and we almost missed that information because it was a really small print down in the middle of the initial instructions that they sent us. My vehicle is financed. So I had to get a power of attorney from my finance company, giving me permission to ship it off of the island of Hawaii. We did catch it soon enough, so we were able to do that. It wasn't a problem with the finance company. But it would have been nicer if that was a little bit bigger letters.

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    Response from Montway Auto Transport

    Thank you for the feedback, Jaymz. Due to the logistic requirements for Hawaii shipments, we have a dedicated team to help streamline the process. Feedback such as this is how we continue to improve. If we can help again in the future please let us know.

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    PriceStaffRates

    Reviewed April 27, 2021

    Montway Auto Transport had the best price. The vehicle was picked up in North Carolina and it was delivered to my door and the driver was excellent. I’d definitely use them again.

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    Response from Montway Auto Transport

    Thanks for choosing Montway. We work hard to provide fair and competitive pricing. We look forward to shipping for you again.

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    Reviewed April 27, 2021

    I've used Montway before. This is the third car in the last four years that I've moved with them. The coordinator did a nice job. He made it easy and it worked out well. I was satisfied with the service. The job was done right and next time I gotta move something, I'll check with them.

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    Response from Montway Auto Transport

    Happy to provide continued service. We strive to make the auto shipping experience as easy as possible. Looking forward to the next move.

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    Customer ServiceTechPunctuality & Speed

    Reviewed April 26, 2021

    I called Montway and the fellow I talked to was real cordial, nice and polite. He told me the segments to getting my motorcycle shipped. One would be shutting it up, another would be the date when to pick it up, another would be in transportation and the last one would be delivery. And everything fell right in place. The communication was great. They filled me in on what was going to go on. They called me back a couple of times to see if everything was still ready and on the go, and when I would be expecting to do it. Because I was shipping this thing 1,500 miles, so it took a little bit of talking. But everything came out just fine.

    They waited till I was home. I received my motorcycle within a couple of days. My bike was put on a skid. It was ratcheted down, all well-secured. It was undercover all the time. I got it back up here and it was clean. The guys that unloaded it did a good job unloading it and I didn't even have to touch it. So we got it in the garage, walked around it and inspected it. Everything was perfect and nothing was damaged. I'd recommend these guys anytime.

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    Response from Montway Auto Transport

    Awesome to hear! Motorcycles require quite a bit more care so it's important to have the right equipment for the job. Thanks for choosing Montway.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 26, 2021

    I liked the driver a lot. He was direct and honest as well fast, efficient and careful.

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    Response from Montway Auto Transport

    Glad to hear the driver did a great job. Thanks for choosing Montway!

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    PricePunctuality & SpeedStaff

    Reviewed April 26, 2021

    Montway was very communicative. They let us know exactly when they'd be able to pick up the car and we didn't expect it would be done so quickly. The driver came and picked it up, put it on the truck, and took it right away. It got cross country within a few days. They were all very nice. Also, they charged us $10 less than what they said they would.

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    Response from Montway Auto Transport

    Glad we could help with your cross-country move. Thanks for choosing Montway.

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    PriceStaffRates

    Reviewed April 26, 2021

    Montway has the enclosed trailer and their pricing was good. Everybody was also great. Their quote was fair too. It was better than some of the other ones. So I'm happy with it. The delivery was also great. The driver was courteous. They pulled it right up to my house. They were very thorough in the initial inspection and they were really careful with the car. It was everything I was looking for. I couldn't have asked for a better experience.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional enclosed shipping services. We work hard to provide fair prices and great service.

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    Customer Service

    Reviewed April 25, 2021

    My experience with their customer service was great. My daughter was going back to college and needed her car. During the delivery, my daughter took the vehicle and there were no issues. She said everything was good. I’m using Montway again in a month. I’m transporting that same vehicle back.

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    Response from Montway Auto Transport

    Thanks for choosing Montway, Jim! Happy we could help with your daughter's college shipment.

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    Customer ServicePriceStaffRates

    Reviewed April 25, 2021

    Montway Auto Transport was reasonably priced. Setting the transport up online was easy to do and the phone calls, setting it up, were also very easy to do. The driver answered all my questions and when he dropped the vehicle off, he was originally going to drop it off outside of the neighborhood and my mom was the one picking it up. He offered to get it off the truck and pull it into the driveway. He didn't need to but he went above and beyond.

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    Response from Montway Auto Transport

    Happy we could make it easy! We go above and beyond to provide excellent service every day!

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    PricePunctuality & SpeedStaffRates

    Reviewed April 25, 2021

    The person that I spoke with was definitely very knowledgeable. Answered all my questions. Made the process really simple. The quote was accurate to the original pricing as well. It was a bit more than some of the other folks, but I just really liked what I felt like I'd be getting with Montway. I was able to reach someone quickly anytime I had questions. It was easy to reach someone to chat, and no one was pushy. While I wasn't here for the delivery, I spoke with the leasing office here and asked them if they could do it. The person delivering my car came and spoke with the manager at the leasing office. He got the keys from the leasing office manager and was able to put my car in the garage for me. It was smooth and seamless.

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    Response from Montway Auto Transport

    Happy to hear we could deliver excellent service for your needs. Thanks for choosing Montway!

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    Staff

    Reviewed April 25, 2021

    I was very pleased with the services of Montway. They're very professional. The whole process was shorter than a week. I had a 48-hour notice that I would be shipping out of California. I was able to contact the company and they got the car shipped within 48 hours and delivered within four days.

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    Response from Montway Auto Transport

    Happy to help with your move out of California, Deonna! Thanks for choosing Montway for professional car shipping services.

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    Customer ServicePriceRates

    Reviewed April 24, 2021

    Montway had a reasonable price. They were easy to work with too. They reached out to me and explained the process. They made me feel comfortable trusting them with my car. The experience was very painless. He came to my home and picked up the car. He explained to me that he would be at the location when I got there. He called me and told me he was out front of the apartment and there was my car. If I'm moving again, I will call Montway.

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    Response from Montway Auto Transport

    Thanks for choosing Montway! Not everyone ships a car every day. We hard to provide competitive prices and transparent service. If we can help again in the future let us know.

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    StaffRates

    Reviewed April 24, 2021

    My brother had used Montway and all the rates seemed similar, so I went with them. I got bounced around to a couple reps but they were able to answer my questions and make it a smooth process. Pickup and delivery went smooth as well.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Customer ServicePriceStaffRates

    Reviewed April 24, 2021

    The driver was great on pick up. He communicated well with my daughter. She had to drive her car out of the neighborhood, which was fine, because he wasn't sure he'd be able to get the truck down. He was very easy to get ahold of and easy to speak to. Even when we were trying to see exactly when he was coming, because my daughter was having an issue with her car that it was at the mechanics, and he was very accurate on the time.

    When he did the drop off, my daughter wasn't out there yet. My son was out in California, and he communicated with my son. I've used transports a couple times in the past, and Montway was the best experience I've had. From the beginning, from my very first call, going on the computer, right up until delivery, everything went without a hitch. The communication is fantastic and the price was fabulous as well. I would definitely use Montway again, and I would refer you out.

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    Response from Montway Auto Transport

    Thanks for choosing Montway! Communication is essential to our business so we're always happy to hear when we do an excellent job.

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    StaffEase of Use

    Reviewed April 24, 2021

    The system set up the majority of the transport. It was pretty automated. The driver was really nice. We kept in contact during pick-up and delivery. He let me know really far ahead of time that he was gonna be here.

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    Response from Montway Auto Transport

    We strive to make the auto shipping experience as easy as possible. Thanks for choosing Montway.

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    Customer ServiceTechPriceRefunds & PayoutsStaffRatesResolutionHonesty & Transparency

    Reviewed April 23, 2021

    We went back and forth with trying to figure out a pricing. I was trying to get the best price and Montway came back with a price the second time around. In the quote, it showed it’s for a closed transport. I accepted it, and then they changed the pricing on me. They said it was because they quoted an open transport and I wanted a closed transport.

    When I tried to resolve the pricing issue, I got the runaround. They asked what they could do and I told them and then they called me back a couple times trying to resolve it. I spent a lot of time talking to them and telling them what I thought was fair, and they didn't do anything. It might have been an honest mistake, but there was a lot of runaround and I didn't think that they really cared. Other than that, delivery was great, met the driver, he was very professional, did a nice job, and then the cars were unloaded. I paid him the remainder amount and all was good.

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    Response from Montway Auto Transport

    Hi John, we apologize for any confusion. As an auto transport broker, we're always going to quote the rate that will get your vehicle moved. This is based on a number of factors, such as locations, time of year, vehicle type, etc. And further backed by real-time market data, historical shipment data, and predictive pricing models. We're happy to hear the delivery went great and if we can help with anything else please let us know.

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    PricePunctuality & SpeedStaffCommunication

    Reviewed April 23, 2021

    I was surprised how quickly Montway was able to pick the vehicle up and get it out there. They had one driver scheduled and had to back off but another one came right up. So they were able to get it even quicker. They were really good about keeping me informed on everything that was going on. Their quote was reasonable and in line with the other ones.

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    Response from Montway Auto Transport

    We appreciate the comments, Bruce. We are always striving to provide the best service possible. Thanks for choosing Montway.

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    Customer ServiceTechStaff

    Reviewed April 23, 2021

    The reps were terrific. The first person I called was very knowledgeable and explained everything. Everyone, subsequently, that I talked to was fine. In fact, we had an extended period of time where we were in touch, because it turned out that my wife got diagnosed with cancer and had to have some surgeries. We put the car in storage, and they held the contract open for almost five months. When we came back, it's like we never quit. It was very easy. They referenced the number and knew just what we wanted to do.

    They told us what day they were gonna pick up the car and at that time, we were already gone from Utah. We stored the car with our mechanic and they contacted him and picked it up at the time they said they would. They told us they’d get it to us in Ohio in three days, which they did. It was a little more complicated than some things though, because we were not yet in Ohio. They dropped it off at our daughter’s workplace. The driver was absolutely fine, courteous, and no problem. He let her know when he was arriving and she was pleased. I was very surprised in today’s market that they did everything they said they’d do, and they did it exactly as they said they would. I was very favorably impressed. I would do it again in a minute if I were faced with a similar situation.

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    Response from Montway Auto Transport

    Happy we could help Glen. Our goal is to make things a bit easier for everyone. If we can help with anything else, we'll be here.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 23, 2021

    I submitted a request for a quote and got a quote back fairly quickly, within a day. Then, they had originally found a truck that they thought was going to be going through the local area for pickup. But then that fell through. Then within a couple of days from that, they found another carrier that was going through the area. From there, the process was really smooth. Communications were very good about the pickup times and day. He was there right on schedule, very pleasant to work with on both ends, good at communicating, got the vehicle there about one day earlier than scheduled, arranged a suitable pickup location and pickup went smooth. I tried to make some adjustments to where I had him meet me that was going to be easy for him so that he didn't have to try to drive through very congested areas and have difficulty turning around. It worked out really well with Montway.

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    Response from Montway Auto Transport

    Glad to hear everything worked out well. Thanks for choosing Montway.

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    Customer ServiceStaff

    Reviewed April 22, 2021

    I bought a motorcycle on Cycle Trader from Waco, Texas and I needed to have it transported to Eugene, Oregon. I called Montway and they were very responsive and did a great job. I got multiple text messages regarding the process and I was fully informed all the way through. It was very impressive. The transport took almost three weeks but it was wintertime, so I didn't need the motorcycle immediately and I wasn't worried about the time that it took. But I was communicated to along the way, as far as where the trucker was.

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    Response from Montway Auto Transport

    Glad to hear we could help with your motorcycle move. Thanks for choosing Montway!

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    Reviewed April 22, 2021

    Everything was good. Pickup and delivery were very swift and I got the vehicle the day they promised. There was no issue with the car as well. All in all, Montway has everything lined up perfectly.

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    Response from Montway Auto Transport

    Happy to deliver safe and swift services. Thanks for choosing Montway!

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    Customer ServicePricePunctuality & SpeedStaffCommunication

    Reviewed April 22, 2021

    Montway's communication back and forth online was excellent. I moved a truck from Texas to Ohio. The initial quote and ending cost were spot on. There were no glitches. I've moved vehicles before where there were a lot of poor communication. Montway was quick to communicate via email and then via text. Then I had the driver in the dispatch phone number. The driver was outstanding. He was polite. I had my three-year-old granddaughter with me. He let her come over and look at the truck and put the flashers on for when it was coming off. The truck was as it was when it left. It was a little dirty, but that was the week of the ice storm in Dallas. They got out right before the ice storm hit. Overall, Montway's quote comes in right. Use them. They were not the absolute cheapest, but they weren't by far the most expensive.

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    Response from Montway Auto Transport

    Outstanding! We strive to work with the best carriers in the country. Feedback such as this makes that possible. Thanks for choosing Montway to help ship your car.

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    Reviewed April 22, 2021

    Montway did a good job. I got my truck all in one piece and I had no issues and no excuses. They did what I asked them to do. I'm satisfied.

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    Response from Montway Auto Transport

    Fantastic! Happy we could help deliver your truck safe and sound.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 21, 2021

    I made the call to Montway, and they were very helpful and prompt in talking to me. So, I stayed with them. My son, some time ago, transferred himself to a job in San Francisco from upstate New York, and COVID came along. As a gift to him, we transported his car out there. He was without a car for a long time. We just put it on a truck and sent it to him in San Francisco. It left on a Friday and it got there on a Thursday. I talked to the driver for a little bit. He was a good fellow. Montway did a good job. I'm very happy with them. It was the first experience I ever had moving a car like that, and they did a good job.

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    Response from Montway Auto Transport

    Happy to hear we could help deliver to your son safe and sound. No matter where you need to go, we can help. We hope you consider us for the future!

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    Customer ServicePriceStaff

    Reviewed April 21, 2021

    I did everything online and it was great. The quote was right on too. There wasn't a penny less or more. When I have questions and I went back on the chat line, the rep picked up my service request number, and they put me in contact with the person that was handling me, so I was dealing with the same person. The driver also called me when he picked the car up and then when he got up here, he called me again then I went and picked it up.

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    Response from Montway Auto Transport

    Thanks for utilizing our live chat services, Joe! We try to make it as easy as possible to communicate with our customers. We look forward to future auto shipping needs.

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    Customer ServicePriceStaff

    Reviewed April 20, 2021

    I needed to transfer my vehicle from New Jersey to Michigan. Montway had the best one from what I got the information from. Their rep called a couple of times and made sure that the car was on its way and when to expect it. When they first quoted me a month ago, it was like $50 less. But it was more after when the car came in. As far as the pickup, I had the driver drop the car off at a nearby hotel, which is only about a mile from my place, because it was a lot easier for him to do that than try to come into my driveway on a busy street. That went real smooth. He gave me a call when he was about five miles out and I met him over there. Everything worked out fine. I recommended Montway a couple of times when people were asking on our online forum about car haulers.

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    Response from Montway Auto Transport

    Glad to hear the delivery went smooth! Thanks for choosing Montway for professional car shipping services.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 20, 2021

    Montway offers good insurance and I saw good reviews. Also, when I was dealing with them, they were very speedy with replies, and that helped me decide. I liked them. Especially when they sent the wrong truck and the guy couldn't move my car. They got right on it and sent another car. I was happy about that.

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    Response from Montway Auto Transport

    Thank you for the feedback, William. When it comes to moving older and unique cars, things get a bit complicated. But we're able to quickly adjust to the needs of the car. If we can help with anything else let us know!

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 19, 2021

    I had a Lexus SUV transported through Montway and for the most part, everything was good. We had a little bit of a problem with changing an address for the delivery. But it was just a mishap. What happened was we changed the address and it wasn't put in the system as it should have been. So, it went to the first address. Someone wound up paying the driver for it. Montway took care of it. They sent a gift card for $50 and they also took some money off with the delivery charge. There was good communication even though things got screwed up with the address. Someone called me back. They called me to see how the delivery made out and I told them what happened, and then they had a manager call me back. I have recommended Montway to somebody else who shipped their car a couple of weeks after ours, and they had no problem.

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    Response from Montway Auto Transport

    Thank you for the feedback, Arleen. We strive to provide the best service possible. So whenever there is an issue we are happy to help. If we can help again in the future let us know.

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    PriceStaffRates

    Reviewed April 19, 2021

    I chose Montway because they have a variety of carriers that they can rely on, not just one. I used them to get the car to my address in Florida from Tampa. That worked out really well. The next step was getting it from Florida to Virginia, so I relied on them the second time. It turned out, both times, to be excellent service. They kept me informed, which is important.

    The drivers were good in both instances too. They knew what they were doing. People like me are very anal about their cars and they recognized that and they did it the right way. They were very careful and in both instances, the car came with no damage. I’d definitely use Montway again. They lived up to their end of the bargain. They delivered and picked up when they said they were going to. Their prices were reasonable and realistic as well.

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    Response from Montway Auto Transport

    Thank you for the review, William. We strive to work with the most professional auto carriers in the country. So it means a lot to hear them going a great job. We look forward to the next transport.

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    Customer ServiceStaff

    Reviewed April 18, 2021

    Montway's customer service rep was very good. The gentleman that did the pickup and delivery did a good job and was very informative.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

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    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed April 18, 2021

    I really enjoyed using Montway and I was pleased. Everything was good. It was quick, efficient and the car was moving in less than a week, which is impressive. Pick up was fast. Delivery was also quick and less than four days. The driver kept me updated almost every couple of hours. He would text me and tell me how far they were, which was helpful. It was also door-to-door, which I liked.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Happy to hear the team did great!

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed April 17, 2021

    When I called, the man I talked to was great. He answered all my questions and took me through the whole process. He explained to me how they would do the transport. They would arrange with me what would be a good range of days they could pick up the car, and I would give them an address to drop it off. He also explained what the charges would be and that we needed to have the car in running condition. We had to replace the battery on our car before it would be ready to be picked up because it had sat out for a while.

    We set a date for when they could do the transport and they went ahead and did it. We had a friend of my mother-in-law's down in Arizona be the one to meet the transport truck because we weren't there. We gave Montway her number, they arranged it with her, and that turned out fine. The driver then called me when he got here, which was a day early, and asked me would it be okay if he dropped it off early. I said that was fine with me. We had it dropped off at our auto shop so they could look it over. The driver took pictures of it there to show me that it was there and he said, “Is it okay, if I leave it here?” I said, “Yeah, it's fine,” so he left it and it turned out fine.

    The way Montway handled the transport was so clear cut to me, but other people would want to make sure they deal with a company that communicates with them. They need to have good communication with the company that's going to do that transport for them so that they're not confused about where the car is in transport. Montway sent me an email right away to let me know that the car was picked up and then it was on its way.

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    Response from Montway Auto Transport

    Thanks for the review, Julie. Communication is very important to our industry. We're happy to hear the driver did a great job. If we can help with anything else let us know.

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    Customer ServiceStaff

    Reviewed April 17, 2021

    Everything was great with Montway. The driver called me ahead of time and let me know he was coming for the delivery. I told him where I would meet him, went there, reviewed the vehicle and walked around. He unhooked it and gave me all of the documentation for the vehicle.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto shipping services. Happy to help any time, Scott!

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    Customer ServicePricePunctuality & SpeedStaffRatesValue

    Reviewed April 17, 2021

    Montway's prices were comparative but it was the reviews and my dealership down in Huntsville that had used their service before and was quite happy that made me go with them. I had a phone call within an hour, setting everything up. Three hours later, the driver was emailing me. I wasn't down in Huntsville at the time of the pick-up but my dealer called me right away and said they had a beautiful truck. Everything went smooth. When the driver was supposed to be here, he was having an issue with his truck about three hours south of my location but he got that taken care of and he was there. It was spot on. The only anything I didn't like about the driver was he didn't drop off the Ferrari with me. I asked him but he wouldn't do it. Other than that, I was extremely happy and I will be using Montway again. It was worth the money.

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    Response from Montway Auto Transport

    Thank you for the feedback and review, Justin. We strive to work with the most professional truck drivers in the industry. Your feedback makes that possible.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed April 16, 2021

    The reps at Montway were very helpful and not pushy. They asked questions that I felt like needed to be asked. Some others, not so much. I talked to somebody at Montway and the other one, and they seemed knowledgeable. They explained the process. I ended up talking to a couple of different people ‘cause there were a couple of delays and some different things but every time I talked to anybody at Montway, I felt very satisfied with the way they handled themselves.

    We finalized the deal on a Monday and they were scheduled to pick the vehicle up on a Thursday. Tuesday morning, I got a call from the sales manager at the dealership. A pizza delivery driver ran through the fence and hit my van. He said, “I'm sure you bought airline tickets to fly out here. We’ll give your money back.” The van costs 5,000 or $6,000 more than we paid for and I was very pleased with it. I told him, “I don't want the money. I want the van.” He said they'd get it fixed so I worked all that out with him. I told him to make sure the van is drivable and he said it is.

    Late afternoon, the driver called me up and said the van won't move. He sent me a picture of it. The outer tie rod end had broken. The dealership clearly didn't try to move the van. I told the sales manager, “Can you get this fixed in the morning so this gentleman could pick up that van?” He said they'd have it fixed in the morning and they'd call the driver as soon as it was fixed. It was about 10 o'clock when he called me and said they had called the driver of the van. The guy loaded the van and delivered it fine. I thanked him and appreciated his willingness. He could have just said, “I got places to be. You'll have to reschedule.” But he stayed there long enough, picked up the van and delivered within an hour when he said he would. We paid him and I tipped him 100 bucks. That's how positive we felt about his service. He deserved something extra for his time in doing that. He saved me a lot more grief by hanging out.

    On a scale of 1 to 10, Montway, the driver and the dispatchers get about a 12 from me. The only tiny bit of negative was that initially, once I got the information on the driver, I still had to go through Montway to communicate. I'd call them and they’d say, “Let me get in touch with the driver.” They never took more than 10 minutes to call me back and tell me what the driver said.

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    Response from Montway Auto Transport

    Amazing! Thank you for the awesome review, James. We work hard to work with the most professional drivers out there, your feedback makes that possible. We'll be sure to share this with the driver. If we can help with anything else, please let us know.

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    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed April 16, 2021

    The guy picked up the car in Washington and delivered it to Oklahoma on time and no damage. There was no communication once he took off until he got here. But we really didn't need it. We had a tag on the rearview mirror so we knew where the car was at all times. As far as communications, my communication was direct with the truck driver after the company contacted me and gave me his contact information. He told me when he was gonna pick it up and who he was. I was very well-informed. I told him where I’d meet him. He showed up on time where we were supposed to meet, loaded the car, and went on his way.

    If I had the opportunity, I would have started sooner. But Montway worked fast and got everything delivered on time and before we got here. We have friends here and they took delivery of the vehicle and then put it in the garage of our new house. We got here a couple days later and it was perfect. Montway did precisely what they said they were gonna do, and when they were gonna do it. We were quite happy with our experience.

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    Response from Montway Auto Transport

    Thanks for the comments, Danny. We're happy to provide great service for your car shipping needs.

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    TechPricePunctuality & SpeedStaffRates

    Reviewed April 16, 2021

    The rep and I got together on a price and the pickup point, and it was on the island of Bainbridge. It worked out very well. They met with the owner, transported the car and came back. It was fast service and the driver knew what he was doing. It was a newer truck and he had to back it in for about two blocks rather than taking a chance on being able to make a U-turn. He was very good about it and I was very happy.

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    Response from Montway Auto Transport

    Thanks for the review, Philip! Glad to hear we could take care of your move.

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    Staff

    Reviewed April 15, 2021

    I used Montway once before and I was pretty satisfied with them. I went with them again and it went really well with the driver. I would definitely recommend them.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Joshua. Happy to deliver great service any time!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 15, 2021

    There were two people with Montway that I communicated with over a few weeks. Because we were still trying to determine when the car would move, looking for titles, so it didn't happen right away. They stayed with me, that part was good. The only downside was, two weeks later, when I finally said I'm ready to go, the price went up 100 bucks. But the price was still very fair. The driver was excellent. He met me at our auto mechanic’s place because the car would overheat, so we had to get it taken care of before we could drive it. He helped me get the car to the mechanic. He was very friendly and helpful. Montway took good care of us and stayed in close communications. They also didn’t damage the car. We were satisfied.

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    Response from Montway Auto Transport

    Thank you for the comments, Jim. We work hard to work with the most professional auto carriers in the country. We look forward to future moves.

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    PriceStaffRates

    Reviewed April 15, 2021

    Montway was on time, experienced and reliable, and I recommended them to a friend. The driver picked the vehicle up when they were going to pick it up and when they came down here, they kept me informed. However, Montway quoted me a price of 949 and right before the pickup, they said they would have to increase the cost to 999 because of either fuel cost or competitors. If it was a little bit more notice, I may have said no. But because I needed the car, I went with them anyway and I'm glad I did because everything worked out fine.

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    Response from Montway Auto Transport

    Thank you for the feedback, Jim. We work hard to provide the most accurate quotes that we can and keep prices fair. In a dynamic market, there are many factors that affect pricing and schedules daily. Especially when working with such a diverse range of motor carriers. We're happy we could help with professional service and if we can help with anything else please let us know.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 14, 2021

    The reps at Montway were professional over the phone, answered my questions right away and were able to schedule things pretty quickly. The driver showed up on time. He went across the country with the vehicle, stayed to the timeline that he promised and did a great job. The price was what I expected and there was no damage to the vehicle. The only thing to improve is the truck I was dealing with. It was a huge trailer so the driver wasn't able to get to my home. I had to meet him on a large street that was a couple miles away.

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    Response from Montway Auto Transport

    Thank you for the feedback, Chris. We always strive to provide the best experience possible. If we can help with anything else let us know.

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    TechPunctuality & SpeedStaff

    Reviewed April 14, 2021

    Dealing with Montway Auto Transport was much easier than I anticipated, given the size of the company. It's a really large company and so the service is really good on the front end. Montway has tons of drivers that are contracted so some are probably better than others. This particular vehicle was a higher-dollar vehicle. So, my only concern, and it was no issue of Montway's, was waiting and hoping to get a winner. It was a little bit worrisome not knowing who the transporter was going to be until it was confirmed and they were heading your way. But I've had nothing but luck with Montway. They do a pretty good job vetting their drivers. The driver I got was exceptional. I've had shipped a lot of cars and he may be the best I've ever worked with. So I would definitely do it again.

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    Response from Montway Auto Transport

    Thanks for the awesome review, George! We work hard to work with the most professional drivers out there. So it means a lot to hear we're doing a good job. We look forward to the next transport.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed April 14, 2021

    Montway worked great with us. They were honest when I asked for one thing and they said they couldn't do it. They told us what they could do and we worked around it. The drivers were in touch and very easy to get ahold of too. They called back when I needed them to and delivered the car when they said they were. The car also arrived in good shape and no issues versus a couple other transports that we had that didn't go so well.

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    Response from Montway Auto Transport

    Thanks for the review, Dan. We try to be as transparent as possible regarding services and the limitations that exist for an industry such as ours. But we're always willing to help in any way we can. Glad we can provide great service. We're here if you need us again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2021

    Things were efficient with Montway. The driver was very good at communicating when he was coming to pick the vehicle up and where he’d meet me. I met him and we got the vehicle loaded. Before he got to Albuquerque, he called and said he was getting ready to pull into town. He wanted to verify the contact information for the person who was going to receive it. I confirmed that with him and he arrived pretty much when he said he was going to. He got the vehicle off the truck and my son took care of it. However, there was some slight damage on the front of the vehicle. I didn't notice it until my wife and I arrived to town about a week later. By that time, when I called the number on the invoice, the guy said, “You have to point that out immediately.” I was a little disappointed that they couldn't do anything about that. But as far as the transport, everything went very smoothly. They got the car here pretty quickly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback and understanding, Darin. We strive to provide the best service possible. If there is anything we can help with, don't hesitate to contact us.

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    Price

    Reviewed April 13, 2021

    The quote was reasonable and the delivery was on time and accurate. It was seamless. Overall, my experience was all very positive, and I would use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver a seamless transport experience. Thanks for choosing Montway.

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    StaffTimeliness

    Reviewed April 13, 2021

    I had confidence in Montway from the first contact. I specified an enclosed truck and the truck was well outfitted and the driver couldn't have been better. He contacted me two or three times about where he was and when he'd be there and he got there within minutes when he said he would. Also, I can't say enough good things about the care he took in unloading the vehicle when he got here.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Bryan. Glad to hear the driver did an excellent job!

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    PriceStaffRates

    Reviewed April 12, 2021

    My daughter scoped all the transport companies out and Montway was the most reasonable and was able to accommodate the dates. Also, they had the best price as far as that goes. Everything worked out well and the whole thing went very smooth. The driver was on time picking up and dropping off the car. Also, he made sure he noted all the dings and little damages that were on the car presently before he took it and did the same when he got to the destination. He's a good guy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Anthony. Glad to hear the driver did an excellent job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 12, 2021

    The driver got it here early. He also called me several times on the way in so I knew when to meet him. It was easy. I liked it.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional auto transport services!

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    Punctuality & SpeedStaff

    Reviewed April 12, 2021

    I set it up and two days later, Montway had it booked to have somebody come pick the vehicle up. Two days later, they picked it up in Colorado and three days later, it was in Wisconsin. They communicated very well. The driver contacted me when he was getting closer then he contacted me with the exact time that he was going to be here. I went and met him in town and he showed up a couple of minutes before he said he was going to be here. I would definitely recommend Montway for anybody's needs. They took care of me like I would take care of one of my friends.

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    Response from Montway Auto Transport

    Fantastic! We strive to provide the most professional service that we can. Thanks for choosing Montway and if we can help with anything else let us know, Garry.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed April 11, 2021

    There was good communication on when to expect the pickup and interaction between who was doing the pickup and when it was being delivered. I'm in Boston so it’s a pretty packed area with traffic. The driver got me updated when he was getting close and we had a quick and easy interaction when he delivered the vehicle. It was a very seamless process.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to deliver seamless service! Thanks for choosing Montway, Gabe.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed April 11, 2021

    Montway was extremely kind, very transparent and they had a great price. There was excellent communication throughout the process. They accommodated the need by transferring the vehicle safely and by letting me know exactly where it was via text or email and the estimated time of arrival of the vehicle, to make sure someone was there to pick it up, or if I want to have it left on my residence. I had a great experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad to hear you had a great experience! Thanks for choosing Montway for professional car shipping services.

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    Customer ServicePriceStaff

    Reviewed April 11, 2021

    I looked at a handful of companies and decided on Montway because of a recommendation from a neighbor who also used them. It was easy to set things up and for the most part, it was all on the up and up. All things considered, the cost was very fair. You're traveling something all the way across country. It's not like you're sticking a bottle in a ups box and sending it by freight mail. We met the driver at a Target parking lot and they inspected the vehicle. From there, they took the keys after they gave us the inspection report. They proceeded to loading it onto the vehicle for transport, and then they contacted us along the way to let us know where they were en route.

    On the day of the transport pickup though, the driver called and asked if we could meet in a different location. I assumed and understood that it would be a door-to-door pick up and it was not. I could understand that, but it should be better conveyed. There was an accommodation made at the end where there was a drop-off point in Spokane, Washington. It was decided that we would just pick the car up in Spokane rather than take it to the final destination, which accommodated both us and it was easier for the driver.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Allan. We appreciate your understanding of the complexity of auto shipping. While in the logistics field, the differences between a 5lb UPS shipment and a 3000lb+ vehicle are night and day. Truck drivers will always do their best to pickup and deliver to the intended locations, but there are many limitations that can prohibit truck access. This should always be conveyed ahead of time by the driver, as they are the most familiar with their truck. We'll be sure to provide this feedback to the driver for future shipments. If we can help with anything else please let us know.

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    Customer ServicePriceRates

    Reviewed April 10, 2021

    I got a better price from Montway. Things were as expected. Communication was good and they checked our answers all the time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Ibrahim, we are glad to hear that we provided satisfactory service to you. Thank you for choosing Montway.

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    Customer ServicePriceStaff

    Reviewed April 10, 2021

    I used Montway before. I used them again recently and it went as expected, the same as before. I was also in constant communication with the driver. However, they’re a little more expensive than others. I used someone else for a different car transport and it worked out well, too. So, I know it can be done for a little bit cheaper.

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    Response from Montway Auto Transport

    Thank you so much for taking the time to review us, Abhishek. Unfortunately, the market fluctuates depending on a number of factors and rarely stays the same cost over time. We do our best to be competitive with other brokers, however, we also want to provide the most accurate quote possible. This helps to ensure that our customers get a quick and reliable service.

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    Customer Service

    Reviewed April 10, 2021

    I called Montway and someone else. I got the bid which was pretty much for the same amount but I liked the experience on the phone better with Montway. Also, the dates worked. They gave me the phone number for the person who would be doing the driving. I spoke to him and he was quite nice and well-spoken also which was a relief. He showed up when he said he would. We told him we live on a cul-de-sac so we asked him about getting his trailer into our cul-de-sac and my husband had some visions of things we've had with some of the moving trucks. They're really long, getting in. He said yes, he would have to back into our cul-de-sac. We said, “Why don’t you just park right outside the cul-de-sac and give us a call and we'll drive the car out to you instead?” That worked beautifully.

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    Response from Montway Auto Transport

    Thanks for the review and thanks for being flexible. Auto transport trucks are enormous, heavy, and hard to move. So we appreciate any flexibility that customers have with pickup and delivery. Happy to hear the driver did a great job. If we can help with anything else let us know.

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    Staff

    Reviewed April 10, 2021

    I had used Montway previously. They got right back to me. They made sure that all my questions were answered. They delivered on their promises and it was easy to make transactions. I was always in contact with the driver. Everything was really well done.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Not everyone ships a car every day, so we're here to help! Thanks for choosing Montway for professional car shipping services.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 10, 2021

    I talked with the Montway customer service and they were very helpful. Then the driver responded to me very quickly when I called. The cost with Montway Auto Transport is fair enough. If I had driven, I would still spend $600 or $800. I have told my friends and they said if they have to use it, they will use the Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are so glad to hear that everything went well with your shipment, Nang. Thank you for your kind words.

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    Customer ServiceCoverageTechStaff

    Reviewed April 10, 2021

    Montway is the online thing where you pick a vendor to ship your car. Compared to some of the other sites, it's a little bit more trustworthy. Also, compared to the other companies that would endlessly call me over and over again, it was the easy one and done deal. The coordinator was super helpful, answered all my questions, and very informative, where he had all the information, especially about insurance-wise, which a lot of people couldn't answer. That was also part of the reason I went with them. The driver that actually got my car was amazing and super nice. He picked it up in Texas, drove to California, and my mom and brother got it where they met him. Everything went super well. I like how they recorded everything and a very thorough job on the pick-up and drop-off.

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    Montway Auto Transport
    Response from Montway Auto Transport

    David, we are so glad to hear that everything went well with your shipment. Thank you for your kind words.

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    PricePunctuality & SpeedStaff

    Reviewed April 9, 2021

    Montway Auto Transport was one of the cheaper ones so I went with them, and then I realized that they were reliable and pretty good with their transportation. So, I just kept using them. I've used them three times now and they're fast and easy to deal with. The driver showed up earlier than expected. He helped me push the car into the driveway 'cause one of the cars I had didn't actually start just because it was from an auction.

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    Response from Montway Auto Transport

    Kevin, we are thrilled to hear that everything went well with your shipment. Thank you for continuing to choose Montway.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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