Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
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Reviewed Dec. 30, 2021
Montway was a bit higher than the other transporters that I looked at. But Montway was the only one that I spoke to. We were relocating for a few months, and we needed to bring our car with us. It was much better than I had anticipated. I have never done this before. And I was very pleased with all the arrangements and with the driver. He was excellent. A very nice, young man, gave us assurances about the arrival of the car. He did beyond our expectations. We're very pleased with the way it was handled. We will probably use Montway's services on the return trip.
Hi Howard. We are pleased to hear you selected Montway to assist with your auto transport. Thank you for the positive feedback on the carrier, and we look forward to working with you in the future.
Reviewed Dec. 29, 2021
I had to find a mover fast, and Montway was the most reasonable and able to get the vehicle transported in the least amount of time. The entire experience was very good. They were efficient and stuck to the estimate. They were very clear on when they would pick it up and when they would call. I had myself as a contact and realizing I may not be in cell service, I changed it to my sister, and they were very good about that. I love the driver. He was very professional. When he pulled up, he handled my vehicle with kid-glove care and nothing was rushed. Everything was very methodical. I also live way out in the country and I know that he had to manage that truck on some hairpin turn type things. He had to maneuver the vehicle on a one-lane road on a dead-end street. He did it well and made it clean to the house. I was impressed.
Thank you for the review, Andrea. It's important to us that we work with the very best carriers in the industry. We're happy to see that reflected here. We'll be sure to let them know they did an excellent job. Thanks again for your kind words and we look forward to assisting you in your next move.
Reviewed Dec. 29, 2021
Montway got back to me quicker and they were more upfront. They told me how everything would work out too. Because we were leaving Florida on a Friday, and we weren't getting to Texas on a Monday, the biggest thing was making sure that the vehicle wouldn't be there before we got there. And they aligned everything to work out perfectly fine for us. They brought the car to us, and inspected it here in our house.
Thank you, Edgar, for the positive feedback. We are happy to hear our team aligned everything to work out perfectly for you.
Reviewed Dec. 29, 2021
Montway is a good company to go with. Everything was smooth like it was supposed to be. The driver showed up in Tampa before the expected date and I was so happy. It was really fast.
Hi Luis. Thank you for your feedback on your smooth experience. We appreciate you for choosing Montway to assist in your auto transport.
Reviewed Dec. 29, 2021
My vehicle got to the delivery place earlier than expected and I wasn't money ready. I was told it’d be there Friday and they came Wednesday. But it all worked out. Montway was awesome. The driver was great. My car showed up and there wasn't anything wrong with it or miles put on it. I was pleased. I referred Montway to a couple of my friends. It's definitely not extremely pricey. Montway was the cheapest quote that I had got out of all the quotes I was looking for and that was another reason I went with them.
Thank you Ines for using Montway and recommending us to your friends. We appreciate your business and value your feedback.
Reviewed Dec. 29, 2021
Everybody I dealt with was wonderful. I have no complaints about the service or the people that I worked with. The only thing that I wish had been different would be some sort of virtual tracking. I had to call the driver directly versus just being able to go online. Other than that, the condition of the car was much better than we thought it would be being in an open carry. It looked great when it arrived.
Thank you, Pam, for your review. We appreciate your business and value your feedback. We will alert our team of your virtual tracking suggestion.
Reviewed Dec. 28, 2021
I had a fantastic experience with the reps. It was so seamless. The movers came up to where I lived and worked around my schedule which was fantastic. They were very communicative. Their truck had issues and I got a text telling that they were fixing it and then telling me that they're back on the road. They were still early delivering the car.
Montway was a little more expensive than other places but not much. It was well worth the money. People were like, “Why would you ever spend money to ship your car? Why wouldn't you just drive?” And I explained how much I make an hour, the danger it is driving, especially because I'm a terrible driver, how much it would cost staying overnight in hotels, and then gas, and then weather. Using the service is saving me money, stress and it could be saving me my life. It truly was. That was the easiest part of my move.
Hi Stacia. Thank you for sharing your fantastic experience with Montway. We are so glad to hear that using Montway was the easiest part of your move.
Reviewed Dec. 28, 2021
I did a purchase of a vehicle on Autotraders and there was an ad for Montway on there. I checked them and a couple of others that I knew about. Montway had the lower numbers and they had good reviews so I just went with them. I had several emails and they answered right away. The vehicle was picked up within two days of me scheduling it, which surprised me. The driver contacted me and let me know when he'd be here. He was here on time. That was excellent for me for a first-timer.
The car was coming from a little bit southeast of Los Angeles and I'm in northeast Indiana. The driver had my number and he communicated with me. The car was picked up on a Friday evening and the driver called on Saturday to tell me, "Expect it to be there on Tuesday morning." He called again Monday and verified it. He dropped off the car at 5:00 AM on a Tuesday. I figured the transport would take a couple of weeks but it was very fast.
When considering going through this kind of transport process for the first time, there should be communication. Montway was very responsive even during the process of getting an estimate. Being a first-timer, I was a little nervous as I didn't know where this truck was gonna end up. Montway's communication was great and it gave me peace of mind.
Thank you for the review, Michael. Not everyone ships a car every day. So we are here every step of the way to help. We look forward to the next move.
Reviewed Dec. 28, 2021
It was a great experience for both my of cars. The communication with the driver was good and the process was great. Montway is very flexible. Everything's good.
Hello, Lujie, thank you for sharing your experience. We're happy to help any time and we look forward to assisting you in your next move.
Reviewed Dec. 28, 2021
I called Montway and the guy that answered was pretty nice. I felt confident with him and everything turned out wonderful. The quality of the transportation was fantastic. Montway has a wonderful driver and that made the whole thing wonderful. If I have to use him, I will use them again.
Hi Claudia. Thank you for choosing Montway. We appreciate the positive review of your experience and carrier.
Reviewed Dec. 28, 2021
I flew to New York and my mom gave me her car. I had to have it transported. My little sister looked up transport agencies and she gave me the name of Montway Motors and told me the name of a guy to call in Chicago. I called him and his answering machine said that he would get back to me in five minutes or less. I waited about four hours and he never called. I went online and found a local Montway number and called it. I talked to a really nice guy and told him the deal that I was flying out on Wednesday. If they could pick the car up at my mom's house before Wednesday, it would be there. But if it was after Wednesday, I had to move it to my brother's house.
In the end, Montway picked up the car on a Saturday morning at my brother's house. The driver called my brother about 30 minutes before they got to his house and said that they would be there within 40 minutes or so. The driver said they were right there, backed their trailer in, loaded the car up, and my brother gave him the keys. The transport was 1,370 something miles. They were supposed to call me on Monday before they delivered the car but that didn't matter. My wife and I happened to be looking out the front when the truck came driving up. The driver parked his big truck on the road adjacent to us because our road is a very small road. He just unloaded the car and drove it right down. The car was terrific and there was nothing wrong with it. Montway did exactly what they said they were gonna do. I was very pleased with them.
Thank you for the feedback, Gary. We are happy to hear our team was able to help move your car safe and sound. We wish you the best and look forward to future moves.
Reviewed Dec. 27, 2021
The final cost went down 100 once the final quote came in. Communicating with the driver was great. It was good communication ahead of time before they picked the vehicle up. The driver called and said the delivery was gonna be between 3:00 and 5:00 on a specific day. He also said, "Okay, we're 30 minutes out". I was extremely happy. I'll use Montway again anytime and recommend them too. I wouldn't go anywhere else. I can’t imagine any better service from beginning to end.
Hi William. Thank you for being a loyal customer to Montway and recommending us to others. We appreciate your feedback and value your business.
Reviewed Dec. 27, 2021
The rep at Montway was helpful and the driver was excellent. He was very friendly, showed up, communicated the whole time and was exactly where he said he would be. He updated us if there was a change and gave us plenty of notice. From what I experienced with Montway, you get the price that you are quoted and a professional driver. You know what is going on and get your car on time and in good shape.
Hi Jennifer. Thank you for the positive feedback on Montway. We are pleased to hear the driver was friendly and communicated throughout the process.
Reviewed Dec. 27, 2021
I got a 2021 TLX Acura in Florida and I needed to transport it to New York. I checked out seven companies and one of them stole my money. That was why I was pretty skeptical with Montway. The first time I called, I probed them a lot so they probably were a little irritated. But when I hung up with them the second time, it was legit. That was how I knew it was okay to go with them. The quote was pretty decent, especially since they were official.
I did an open transport. They couldn't give me a definitive date of when the car would come but it actually came the day before. The driver and I decided to meet somewhere being that the area where I live was too narrow for the trailer. When the car was dropped, there were no scratches and I didn't even see a mileage go up. The quote I was given also stayed the same. The process with Montway was really simple and I was satisfied.
Thank you for the review, Krystal. As the leading auto transport management company in the industry, we understand your hesitation. There are unfortunately quite a few bad apples out there. So it can be difficult to know who to trust. We work very hard to push our industry to a more professional level and provide simple and great service. We are happy to help any time and look forward to the next move.
Reviewed Dec. 27, 2021
Montway did a good job and I was highly impressed. The transport took two days. When the driver picked up the car, I talked to him. He's very knowledgeable and polite. The timing was good and I didn't have to wait a long time. Montway gave me a fair number and I paid exactly what they said. I was happy with everything.
Thank you, Dan, for choosing Montway to assist in your auto transport. We thank you for your feedback and are pleased to hear everything went smoothly with the carrier.
Reviewed Dec. 27, 2021
Customer service was very good and the quote provided was very competitive. It was the amount of money I paid. The delivery of my vehicle was very quick. The driver was professional, cordial and he did a good job. I would use them again and recommend them to anybody.
Thank you for the review, Andrew. We're happy to hear our team could deliver great service. We look forward to assisting you in your next move.
Reviewed Dec. 26, 2021
I was buying was a car that was in South Dakota coming to North Carolina. It was a Plymouth Prowler so I went on the Prowler club. A couple of guys had used Montway in the past and said things went well. The whole process went very smoothly. Montway did everything they said they were going to do. They were on time and the driver that delivered the car was very personable. Overall, it was a very good experience.
Hi Ron. We are pleased to hear you were referred to us and are happy to know your process was just as smooth. Thank you for the positive feedback on your experience.
Reviewed Dec. 26, 2021
Montway's team was very communicative and they kept me in the loop at every step of the process. The pickup and delivery went smoothly. The cost was very affordable and cost-competitive. I would use Montway again in a heartbeat.
Thanks for choosing Montway for professional car shipping services!
Reviewed Dec. 26, 2021
They picked the car up at the time they said they were going to and they delivered it to the location. Also, the price didn't change and the driver communicated with me at the beginning and with my daughter at the pick-up. I was happy with the experience.
Happy to hear you had a great experience, Thomas. Communication and support are essential to professional service and we're happy to hear that reflected here. We look forward to assisting you in your next move.
Reviewed Dec. 26, 2021
Montway responded quickly and everything was done right on time. It was kind of funny because I thought to myself, a lot of the reviews on all these different places were where something had happened. If you're shipping a car across the country, anything could happen. A delay of a day or two should almost be expected. But on my end, everything happened right on time though I overpaid.
Thank you for the review, Robert. Shipping a car is not an everyday occurrence for more. Unfortunately, we get compared to other logistics fields a lot. But it is not accounted for the size of the shipment or additional regulations and procedures that an auto transport driver must do. We are happy to hear you had a great experience and look forward to future moves.
Reviewed Dec. 26, 2021
I would recommend Montway. It was good, and the driver communicated with us, letting us know prior to pick-up and prior to delivery.
Thanks for choosing Montway for professional car shipping services!
Reviewed Dec. 25, 2021
Pickup and delivery went very smoothly, and Montway was very accommodating. We had to make some modifications halfway, and they worked with us perfectly. I was expecting a little more resistance on that part, but nothing. Everything went well. The party on the receiving end also had good things to say about them because they had to make the changes at that end before the drop off and they were equally pleased.
If Montway could have charged a little more for the same service, because of the quality of the service, they deserve what they get and more. They were very reasonably priced based on the service that they give. Maybe I was fortunate with the particular driver that I got and the person on the phone, but I don't think so because based on what I have read, this seems to be the norm with them.
Thank you for the excellent review, Miguel! We work hard to work with the most professional motor carriers in the industry. I am happy to see that reflected here. Looking forward to future moves!
Reviewed Dec. 25, 2021
Montway's reps were really good at explaining what would happen and they stayed right to the penny with the quote they gave me. The driver at that end was a little late because they made other stops but it's fine, although there was some damage to the car. When the car was picked up, it was put on one of those car transports but when my son picked it up, it was being towed by a single truck, so on top of a carrier. The steering column was off-centered by six inches and we had to get it readjusted. There was a little bit of damage to one of the tires also. But all in all, I was very happy and I would use Montway again. They were nice people and they did exactly what they said they would do.
Thank you for the review, Damian. It's important to us that we deliver the best service possible. Part of that is working with professional motor carriers. If we can help again in the future please let us know. Have a great day!
Reviewed Dec. 25, 2021
We had a very pleasurable experience with Montway. We had to change our pickup times a couple of times and had to change the carrier. The driver they used was good. We thought it would be something that would take time but we moved in Saturday night and we got our car Sunday morning. Also, I got a market price because the quote was about the same amount of money that you should expect. I was not cheated.
Thank you for the review. Auto logistics is a complex process but we do our best to provide fair pricing and great service. Happy to help any time.
Reviewed Dec. 25, 2021
I've used Montway two or three times now and it's been real good. I used to use another company but Montway seems to be easier to do. Everything's online and if you need to, you’ve got a number you can call. They've been very helpful. They'll give you a quote right away and so far, they've done everything they said they're going to do.
Thank you for the review, Bob. Communication is everything in our industry. So we offer a variety of options and remain with you every step of the way 365 days a year. We look forward to future moves.
Reviewed Dec. 25, 2021
I liked the attentiveness that Montway showed. They got back to me, provided the full information, and were just easy to work with. The pricing was similar too. I wasn't there when the car was picked up but the driver took pictures all the way around to make sure that it arrived in the same condition. The driver was very good. If there was a change in the pickup, he was open to it and picked the car up right on time. The pickup went very smoothly. He also let me know when they were an hour or two hours for the drop-off.
The transport was from Northern Minnesota all the way down to Miami, Florida and the car arrived in the same condition. It was a long transport and I was amazed that it took four days. Coming into Miami, there was some traffic but the driver was able to pull right up in front and he got the car down. Everything was in good shape. I was very happy. I would highly suggest Montway. They did exactly what they said they were gonna do. Everything was on time. This is Northern Minnesota. I wanted to schedule the transport in November because it's just snow and ice, and Montway was willing to work through that.
Thank you, Marlyn, for your review of Montway. We are pleased to hear we provided great communication and were easy to work with. Our team appreciates the positive feedback on the carrier and is happy to know they met your expectations.
Reviewed Dec. 24, 2021
The driver came and picked the car up, and he was helpful. He dropped it off, and he was fine. Montway is very easy work with and there is good communication.
Hi Ben. Thank you for using Montway and providing positive feedback on your interaction with the carrier. It is always great to hear that Montway is easy to work with!
Reviewed Dec. 24, 2021
I’ve used Montway now for a couple of years because I happen to like them. When we were coming from Boston to Florida, we used them again and they were wonderful. I always dealt with Giovanni and he was very accommodating. The quote we had was higher than we thought it was gonna be but we paid it anyway. The transport took three or four days and the car was in good condition when it arrived. We’re in a community in Florida where the trucks aren’t allowed to come in so we had to go to the driver outside of the community. We had to find a location for the truck to meet us.
Thank you, Carol, for being a loyal customer. We appreciate your understanding of meeting the carrier. Our team looks forward to working with you all in the future.
Reviewed Dec. 24, 2021
I arranged a transport for my daughter with Montway. Everything was really good.
Hi Rayna. We appreciate your review and business. Thank you for choosing Montway.
Reviewed Dec. 24, 2021
This is the only time I've ever had to transport a vehicle, and I expected it to be a lot more complicated than it was, but it was straightforward once I did the application online. There were a couple of delays because of some mechanical issues, but the transporter was good at conveying that they were running behind and when they were going to get there. Also, the car was in perfect condition when it arrived. I was very happy with service.
Thank you, Marie, for sharing your experience with Montway. Our team is pleased to hear how well the carrier communicated with you throughout your auto transport.
Reviewed Dec. 24, 2021
Whenever I buy cars, Montway is pretty much exclusively who I use. They've been the best I've ever used - fastest, for sure, and the best prices. I used this other company for one of my Range Rovers and it was sitting in New Jersey for two or three weeks. They couldn't find a driver. Then, I found Montway and they had the car picked up the day I called. They were way faster and more responsive.
We appreciate you taking the time to share your feedback, Christian. It's important to us that we deliver the best service and work with the most professional teams. With our sophisticated vetting process, we've generated the largest network of carriers in the country. We work to move fast for every shipment and look forward to assisting you in your next move.
Reviewed Dec. 23, 2021
My whole experience was really good. They were helpful. I had lots of questions and they all got answered. Communication with the driver was great. They got my car where it needed to be and brought down the final cost too. I’ll probably use them when I have to come back.
Thanks for the review, Andrea. Not everyone ships a car every day and we encourage everyone to ask all questions they may have. This helps us make sure we tailor the service to your needs. We look forward to assisting you in your next move.
Reviewed Dec. 22, 2021
Montway's reps were very good. They took all the information down, and they were very customer service-oriented and polite. They transported my vehicle from South Carolina to Virginia and it was between 600 and 700 miles. The courier drivers showed up on time and they took very good care of my automobile. They took pictures of it before they loaded it up so that if there was any damage, they would see what it looked like before and after. So, they were very conscientious. They picked it up on a Friday and I told them I wouldn't be in Virginia until Monday. They said that was fine and that they'd deliver it on Monday afternoon. So, they worked with my schedule. All in all, it was a very easy experience.
Thanks for the awesome review, Carol. It's important to us that we deliver the best service possible. Utilizing our best-in-class support and sophisticated vetting processes, we work to deliver the best for every shipment. We'll be sure to let the teams know they did great. We look forward to assisting you in your next move.
Reviewed Dec. 22, 2021
Setting everything up was confusing. There were too many representatives and there were different calls. I don't think they have their act together. Other than that, the driver was great and he was very communicative. Also, he took pictures of things before and after and sent them to me. It was very professional.
Hello Lawrence, I'm sorry to hear about the inconvenience. Auto logistics is a complex process and thus we typically have teams assigned to shipments. This allows us to more quickly service shipments and ensure everything goes smooth. I'd love to learn more about your experience. Please feel free free to send me an email to feedback@montway.com with your shipment info.
Reviewed Dec. 21, 2021
I like working with Montway. They are an excellent carrier if you have a flexible time frame, 'cause they are a broker and they're hiring different truckers. I've used them multiple times. 9 out of 10 times, it's been spot-on. One time, there was a truck issue, a mechanical breakdown. The car came about a week late. Didn't matter. We weren't on a tight deadline, so it was okay.
Thank you for the feedback, Robert. It's important to us that we deliver the best service we can. Utilizing sophisticated vetting processes, we work hard to work with the most professional carriers in the industry. We're happy we could continue to provide great service for you and look forward to your next move.
Reviewed Dec. 21, 2021
The process was all done online. The pick-up was fine and done by a nice gentleman. The delivery was fine too. The cost was good.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time!
Reviewed Dec. 20, 2021
The transport coordinator was good, quick and efficient. The coordination was fine. We sent texts. It was a seamless process.
Happy we could deliver seamless service for your needs. We look forward to helping again in the future.
Reviewed Dec. 20, 2021
Working with Montway was a seamless experience. I got exactly what I was promised. Communication was pretty good. I got proper notification. The driver who was supposed to pick up my car showed up on the time promised and then the delivery was also pretty smooth. I had to change the delivery address and that was very smoothly handled. I like that Montway called me back because I talked to the actual vendors that my delivery address is going to change. My vehicle came before I expected, and one day before I expected. So I had to get it delivered to a friend's place. Montway then called me and said, "Hey, have you raised this request or the vendor is just doing something illegitimate?" That was very comforting. Montway's price is higher than what I was getting from competitors but given the service, it was the right choice.
Thank you for the review, Anindya. We work hard to provide professional service and utilize sophisticated vetting processes to make it a reality. Our team is here to help every step of the way and we're happy to hear we could deliver for your shipment. If we can help again in the future let us know!
Reviewed Dec. 19, 2021
We liked what we heard when we talked to them. The driver called and told us where he'd pick the car up because we were in a very rural area in the mountains. We met him there and he was there on time. He took photos, talked to us, loaded the vehicle and he was on his way. It worked out perfectly. He was here in three days. It was unbelievably fast. The communication was perfect. The same guy picked it up and dropped it off. I was very pleased with Montway. They were a great company to work with.
Thanks for the great review, Bill! We're so happy to hear that the carrier did a great job with your move. We're sure they will be delighted to see your feedback. We look forward to assisting you again in future moves.
Reviewed Dec. 19, 2021
Montway was fantastic. My mom shipped a truck out to us from Napa, California to Andover, Massachusetts. It traveled about 3,500 miles. They were very thorough on the front end and very accommodating because they picked up the truck at the shop where it had just gotten maintained instead of her having to drive it out of her garage. That was very convenient because she's getting a little bit older and it's too big for her to drive. They were able to pick up a mile and a half from her house, which was very nice. They were definitely on time for Andover to deliver to Andover.
The local delivery was excellent. Montway was definitely very accommodating to my mom. This is the first time that she shipped a vehicle. She was able to take a picture of the shipper with the truck and he was very attentive to any of her concerns. I appreciate that. Also, when I booked the appointment and spoke with two of the different schedulers on the phone, they were very professional, efficient and had a very nice phone disposition that was effective on the phone and helpful. I also found their pricing to be very competitive. I was very happy with their service and with their communication. They were very easy to get ahold of and easy to communicate with. That was a huge plus.
Thank you for the amazing review, Ann! Auto transport is a complicated and robust service. We use our best-in-class customer service and sophisticated vetting processes to make it as easy as can be. We're happy to see that reflected here. And we look forward to assisting you in your next move.
Reviewed Dec. 18, 2021
The driver picked the car up one afternoon and it took a day and a half. The whole process was done extremely well.
Happy to deliver seamless service for your auto transport needs, Burnice. We look forward to assisting you in your next move.
Reviewed Dec. 18, 2021
The way that Montway explained their process was that they had drivers that were at their disposal. It wouldn't be like a bidding system. It was a sure thing. They gave me a set window that the vehicle would be picked up and delivered. The price would stay the same. They had two options. I could pay the total price upfront on my credit card. It was $90 more. I could pay half on the credit card and then half in guaranteed funds at delivery. I just chose to put it on my credit card 'cause that was easier for me. My experience with them went absolutely 100% perfectly, as smoothly as I could have hoped for. The rep was great. She was the person that I spoke to, initially. I also had her direct line to call back when I booked.
The driver called me earlier in the day to say that he was gonna be picking up and that day that they picked up, we had my stepbrother's wedding. I was like, "You have to pick it up by 3:00 p.m. Otherwise, we won't be there." He worked within those confines fine. He called when he was half an hour out from when he was gonna arrive. Then he called me once he arrived so that we could meet outside. Did the inspection, took it off. He also called us a day before he was gonna be dropping it off and to say which date that he would be dropping it. He let me know what time frame to look out for. I spoke to him the day of because those big car carriers are so large that we had to meet at a nearby location so that he could set up his truck, which was fine.
Thank you for the detailed review, Chelsea. Utilizing best-in-class customer support and sophisticated vetting processes, we work hard to deliver great service at all times. We'll be sure to let the carrier know they did an excellent job. Thanks for choosing Montway and we look forward to assisting you in future moves.
Reviewed Dec. 17, 2021
I've dealt with Montway before. I called three other transporters and Montway had the best price, which was the first time I used them. Then I went and called them the second time for the transport ‘cause I had no problem with them when they moved the car the first time. I was satisfied with their service. Their cost was reasonable. I got two different quotes from them. I was doing it online and then I called them directly and there was about a $300 difference between their online quote and their verbal quote. I'm not sure if it was less because I told them that I used the service three years prior.
My wife was at the other end. The driver asked to meet her at a certain place ‘cause where the house was, he couldn't get in there with the truck. He could have and made it difficult. So, he met her just right outside the neighborhood. He had the car off the trailer and she gave him a certified check and everybody went home, on their way happily.
Thanks for sharing your feedback, Carmine. It's important to us that we deliver the best experience for all our customers. We'll be sure to share your feedback with the team and if we can help again in the future let us know.
Reviewed Dec. 17, 2021
My only complaint is that they give me a timeframe that they'll pick my vehicle up between Monday and Saturday and I got 90 minutes notice when the guy was an hour and a half close to my house. Other than that, the communication with the driver was outstanding and the quote was spot on. Working with them was simple and easy. If I had to ship a car, I'd probably choose them again.
We appreciate the feedback, Bryan. Communication is important to our services so we'll be sure to share this with the carrier. Overall, we're happy we could deliver an easy and professional experience. If we can help again just let us know!
Reviewed Dec. 16, 2021
The transport was expensive but everybody's pretty much the same. Other than that, the rep was good. The driver was in constant contact with me about where he was and when I needed to have somebody was ready. Everything was fine.
Hello Robert, thanks for taking the time to leave a review. Our prices are based on many factors, which we detail on our website at: https://www.montway.com/how-much-does-it-cost-ship-car
Our goal is always to get our customer's vehicles shipped as soon as possible and we'll provide the best price to do that. I'm happy to hear that the team did a great job. If we can help again in the future let us know.
Reviewed Dec. 16, 2021
Montway was fantastic. The reps were very helpful in telling me what to expect. They seemed to know everything that they were talking about. They were able to find somebody within a couple of days of the time frame. I heard from the carrier that Montway found and he was able to come down. The next morning, he gave me a call that he was right outside with my truck. I ended up having the quote increased by a little bit because of how far out of the way we were, but it was still much more competitive than anything I had found.
Thank you for the review, Christophe. As the leading auto transport management company, we work hard to provide fantastic service. That involves providing clear expectations and communications. If we can help again in the future, just let us know. Have a wonderful day!
Reviewed Dec. 15, 2021
There was a bunch of other people that were transporting cars to Florida, but Montway was the most reasonable and more consistent in their pricing. They were also more reasonable in their increase from the original quote, so I stayed with them. The communication was very good. We met the driver near us and he was very professional. We took pictures of the car and I signed them and we all agreed to what was going to happen next and how the car was going to come down here. It all worked as promised. We had a great experience.
The downside of this whole recorded message here is that we recommended Montway to personal friends of ours, and they contracted with them but they damaged the car. I got involved because they were down here in Florida with us and they were an elderly couple. The people who hauled the car here strapped down the tires and broke one of their brake lines. Now, they have a $1,400 repair bill on their car. So I felt bad about recommending Montway.
Thank you for your feedback, Chris. We work hard to deliver the best service possible and only work with highly vetted and insured carriers. We're happy we could help with your needs.
I also understand your concern with your recommendation to your friends. Please know that damage is a very rare occurrence, but no matter how much care is taken it can happen. This is why the shipment is inspected and documented via the Bill of Lading (https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/). Our team is here to help in such situations. And if they have not reached out already, they should contact us at claims@montway.com.
Reviewed Dec. 15, 2021
The dealership that I purchased the car from was going to arrange to have my car shipped to Arizona for me. But the people who were setting it up kept dropping the ball. Then all of a sudden, I came down to crunch time and nobody lined up to ship my car. So one of the dealers gave me the name of Montway and the phone number, and I called and arranged it myself. Everything went very well. My experience with Montway was perfect. They bailed me out of a pretty tight spot and got the work done and very promptly. The driver didn't speak much English, but I had no problem communicating with him. From Illinois to Phoenix area, he got the car down there in less than 48 hours. The service was kind of expensive. But it was about half the price of renting a car if I had tried to rent a car to do the same thing.
Thank you for the review, David. We're happy to hear we could come through for your needs. With a sophisticated vetting process, we work with the largest network of carriers in the country. Ensuring we can reach every nook and cranny of the country. We'll be sure to share your kind words with the team. If we can help again in the future just let us know.
Reviewed Dec. 15, 2021
Montway quoted me a price and when I made the agreement, I paid for it. Some other companies then called me back. The price I paid was about $200 higher than the other companies. Montway picked up my car in New Hampshire and got it to Florida. That took five days and the experience was fine. The driver contacted my brother-in-law when he picked it up, and he contacted me when he was in Florida. The car arrived in the same condition as when he picked it up. The final price was accurate to the quote I got.
Thank you for your feedback, James. Montway calculates its quotes with some of the most advanced technology in the world based on many factors. You can read more about it here: https://www.montway.com/how-much-does-it-cost-ship-car
This allows us to provide the most accurate quote possible that will get your car shipped. We're happy to hear that the shipment went well. We look forward to assisting you again in the future.
Reviewed Dec. 14, 2021
The process from pick-up and delivery was super smooth. The car got picked up and delivered on time. I had requested for it to be overnight because my tickets and my trip were planned that way. So, I specifically requested the carrier to deliver it at a certain time. The communication was really good. They kept me posted. It was great service. So, in the future, if I need something again, I'll definitely get in touch with them.
Thank you for the review, Abhishek. Auto transport logistics is a complicated process. So it's important we communicate effectively to make sure we can meet your needs. We're happy to see that demonstrated here. We'll be sure to let the carrier know they did an excellent job. We look forward to assisting you in your next move.
Reviewed Dec. 14, 2021
I did an online quote initially and then, I called somebody to ask a couple of questions after I had set it up to make sure I understood everything. The reps did well and the driver was good. Communication was what we needed and I had no concerns there.
Thank you for the review, Chad. We understand not everyone ships a car every day. So our professional support staff is here every day to answer any questions you may have. We look forward to future moves.
Reviewed Dec. 14, 2021
The transport with Montway worked great. It took about a week but that was not bad. The car arrived right on time. I met with the driver upon pickup, and I had to figure out where to meet him to where he could get his tractor trailer. That was the same upon delivery. I had to figure out the easiest place to meet him for his tractor trailer for him to drop off the vehicle. The interaction was all great. He was very professional. Montway is a great company to choose for moving a vehicle across the country. They give very professional service and very accurate estimates as far as cost and timeline.
Thanks for choosing Montway for professional car shipping services. We're happy to hear that the carrier did a great job! We're here to help any time and we look forward to assisting you in your next move. Have a wonderful day, Adam.
Reviewed Dec. 13, 2021
I always use Montway. They beat everyone's price. I used them recently, and the driver this time was good. I'm very cautious of my car, so I always look around. He did a perfect job. He took it off the right way and was taking the time making sure everything was good.
Thank you for the review, Betim. We appreciate your business. We do our best to provide the best service possible and your feedback is part of how we work with the best carriers out there. We look forward to the next move.
Reviewed Dec. 13, 2021
Everything with Montway was good except for the delay. I guess the driver’s truck broke down but they took care of it. They got the driver to take off $100. It was okay, but I felt like they could have done more because we had to pay for a rental car those days. Other than that, they seemed pretty straightforward and made the process really simple. They didn't charge me upfront fees.
Hello Aniya, thank you for providing your feedback. We have reached out to provide additional assistance with the situation. I apologize again for the inconvenience that occurred. I hope you consider us for professional auto transport services in the future. If you have any additional feedback, please contact us at feedback@Montway.com.
Reviewed Dec. 13, 2021
The reps at Montway knew what they were doing and I had no doubt that they were experienced. They have performed well in the past. The quote for the transport was very accurate. The driver that picked up the load had to backtrack slightly from his original location. So there was an additional $150 in cost and the shipping company agreed to split that cost with me. Once the vehicle was picked up, the driver and I had multiple phone calls and texts, and he answered all my questions. He contacted me prior to the arrival and then, I contacted my close ally that the truck was getting dropped off. It was an east transaction and the vehicle was in better condition than I imagined.
Thank you for the review, Christopher. We're happy to hear that the carrier did a great job with your transport. It's important to us that we work with the best carriers out there and we'll be sure to share your feedback with them. If we can help again in the future please let us know.
Reviewed Dec. 12, 2021
Montway's price was good, and the pickup and delivery went phenomenally well. The driver was great. He dropped the car off early and unloaded it closer to my house than he was supposed to. So, it worked out really well. I'd use Montway again if I had a chance to. They’re great.
Thanks for the great review, Steven! We work hard to work with the most professional carriers in the industry. We'll be sure to share your comments as we're sure the team will be delighted. If we can help again in the future let us know!
Reviewed Dec. 12, 2021
Working with Montway was quick and easy, and they were very informative about the process. I had a lot of questions and they answered everything. They were responsive and it seemed like they knew what they were doing.
Thanks for the review, Antonio. Not everyone ships a car every day. So our award-winning support team is here every day to help along the way. Have a wonderful day and we look forward to future moves.
Reviewed Dec. 12, 2021
I looked at about three companies. I also read some reviews about what was considered the best and Montway rose to the top on two websites. The quote was higher by $50 than some of the other companies but because of the several reports I read saying that they were reliable, I decided to go with them. There was one error where the reps sent me the information for the wrong vehicle but quickly corrected that. They seemed to know what they were doing and they were able to answer all of my questions. The only downside was they said they would deliver it door-to-door. Because of trees at the delivery location, I had to drive about five minutes to pick it up, which I understand.
Thank you for the feedback, Bryan. We're happy to hear our team was able to deliver great service for your needs. For door-to-door service, the driver will always try and meet as close as possible. But there are many restrictions for large trucks and safety is the biggest concern. So the driver may ask to meet nearby, such as the case here. If we can help again in the future please let us know.
Reviewed Dec. 11, 2021
I liked the driver. He was cool and we vibed well. He had been driving all day and I told him if he needed to go ahead and just call it a night, he can get me first thing that morning. He was appreciative and then the next morning, he came and dropped it off. The only thing that I thought was a little bit of a problem was the car got picked up a day or so earlier. I was coordinating things with my nephew and he had to come from wherever he was doing work to meet with the transporter. It was not planned that way. Other than that, I would recommend Montway.
Thank you for the feedback, Angela. We're always working to deliver the best service possible. Auto transport timelines can be very complicated. We appreciate your flexibility with the carrier. We'll be sure to share this feedback and work with them to provide even better service in the future. If we can help again, please let us know.
Reviewed Dec. 11, 2021
Everything was smooth with the setup. The driver was really respectful and he handled his business like a man. He communicated very well.
Thanks for the great review, Desmond. It's important to us that we work with the most professional carriers out there. We'll be sure to share with the carrier and if we can help with anything else please let us know.
Reviewed Dec. 11, 2021
I liked Montway's price and salesperson. He was real clean cut. I called Montway because they were the first one that said that they're going to be the most expensive, and it turned out they had the best price. They did a great job. They were keeping me informed of the whole process. The driverr did pick up on Sunday. He stopped in between me and picking the vehicle up. He delivered it in the morning, which is fine because I’d just gotten off work. I told him, “Do me a favor. Don't come down my street.” I live just three doors down from the corner. I said, “Just park on the main street.” It's just there's no traffic in my neighborhood at night. I said, “You can just unload it from there where it won’t wake any of my neighbors.” So, he came down my street and unloaded it, but nobody woke up.
We are so happy to hear that everything went well with your shipment, Blaine. We do our best to provide communication and service that works best for the customer. We truly thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Dec. 10, 2021
I was involved in an automobile accident and we set up an appointment for Montway to go down to pick my vehicle up at an impound yard in Nashville, Tennessee. They were very prompt and very courteous. They kept up with a lot of communication in regards to when, where, and the driver information. As crappy as a situation as it was for myself, the experience went very smooth with the Montway service.
Thank you for the review, Craig. We're happy we could help in your time of need. We help move thousands of vehicles every day in all kinds of situations. We're here to help any time.
Reviewed Dec. 10, 2021
I've used Montway multiple times now, and they've been very smooth. They communicate well and they were quick and fair. It’s good service. The representatives were definitely professional in their knowledge. They had their system ready to go. They were realistic with their charges and timing expectations. It kinda has a small business feel to it, but they deliver. As far as delivery, two times were perfect. Third time, there were little issues with meeting the driver. It was kind of a weird spot. I picked a big parking lot, and then he ended up doing delivery on just the side of a busy four-lane, two in each direction, road. It worked out fine though.
Thank you for taking the time to leave us a review, Anthony. It's important to us that we work with the best carriers in the industry. So I'll be sure to share this feedback with the carrier to help improve services.
I'd like to discuss this in more detail and make things right. I encourage you to contact us at feedback@montway.com with your order information. -Rick
Reviewed Dec. 10, 2021
It was a very good experience with customer service and Dmitri, the driver, was on time and even beat me to the house. So, that was good. Plus, the car got here in perfect condition. Montway was considerably higher than the last time I used them but trucking costs are off. So, it is what it is.
Thank you for the review, Janet. We're happy to hear that the carrier did a great job. Due to current global situations, the US is experiencing a truck driver shortage. Which does impact many operations in a variety of ways. We'll make sure the carrier knows they did a great job with your move. If we can help again please let us know.
Reviewed Dec. 10, 2021
The rep took care of everything and answered all my questions. The driver was very nice. He picked up the car here in Park City and it was very easy.
Thank you for the great review, David. We work hard to deliver professional support. Not everyone ships a car every day so we're here 365 days a year to answer any questions you may have. If we can help again just let us know!
Reviewed Dec. 9, 2021
They came and picked up the car in Marietta, Georgia and dropped it off in Santa Monica, California. I rode down to Santa Monica Boulevard and picked it up. It was easy and it was quick.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time!
Reviewed Dec. 9, 2021
Montway's price was lower than most of the other places. They helped me out anytime I had a question or request. I got everything I needed. Even the driver contacted me and let me know where he was all the time and that was pretty great.
Sen. we are very glad to hear that everything was to your liking. We strive to provide competitive rates that are fair for both our customers and our carriers. Thank you for choosing Montway!
Reviewed Dec. 9, 2021
Working with their reps was easy and smooth. They answered any questions I had and they were quicker than I thought. Also, they delivered the car where my house is located. They were able to come into my neighborhood and the driver was nice and professional.
We are glad to hear that your transport went quickly and smoothly, Avlises. Thank you for choosing Montway.
Reviewed Dec. 9, 2021
Montway was great. The pickup was incredibly easy and I was nervous about it because I've been told it would be a problem to get it on a specific day, but they showed up exactly when they said. They followed up. They let me know when people were coming. So, that really took distrust away. On the delivery end, it was the same thing. Both drivers were incredibly professional. They kept me updated about when they were going to arrive. They arrived when they said they were going to. It was really very easy.
I've shipped cars before and they did not show up on the day they said they were going to, and that was a problem because I had an air flight. I had reservations. So, I was nervous about leaving. I kept calling and they said, “We’ve never missed a day. You don't need to worry.” I believed them when they told me that. They were right. It was a little unclear exactly why they couldn't give me an exact time. I understand it now a little bit better, but the information about the pickup and the guaranteed delivery could have been a little bit clearer.
We are glad to hear that the communication was to your liking, Daniel. We will be sure to pass on your kind words to the carrier, thank you for choosing Montway!
Reviewed Dec. 8, 2021
They did a great job, they were on time, and they were great communicators. The guy let me know ahead of time when he was gonna be there. Also, they were very reasonably priced and the car was in perfect shape.
Rick, we are thrilled to hear that everything went well with your shipment. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Dec. 8, 2021
The pickup and delivery went flawless and the quality of service is good. The cost is higher but I understand that because of everything that's going on and the time I picked has a high volume of cars heading south. The driver was at the pickup within an hour or so of what he said and within four days, the car was at its destination. He was extremely friendly and knew exactly what he was doing. He took a lot of caution or precaution on loading the car and balancing the load.
Charles, we are absolutely thrilled to hear that everything we well with your shipment. We truly love to hear about our carriers who go above and beyond, we will be sure to pass on the kind words.
Reviewed Dec. 8, 2021
Working with Montway was seamless and their price was comparative. I had to change where my car was being picked up at and it only cost me an extra 100 bucks. Everything was perfect.
Briana, we are very glad to hear that everything was to your liking. We strive to provide competitive rates that are fair for both our customers and our carriers. Thank you for choosing Montway!
Reviewed Dec. 8, 2021
I looked up ways to transport vehicles. I didn't like that there were multiple contacts. It seemed like I got a few different emails from a few different people once I went on the site to give a quote kind of thing. Montway ended up with my business. I wasn't put off by the amount of questioning, but they didn't always come from the same person. I didn’t like that as much.
The driver was great. When he knew what he had to pick up and that mine was undriveable, and the time that he could pick it up, which was convenient, then he was able to schedule something else before it. So, he did great. In fact, eventually, the car will be done and I’ll have it brought back, and I wouldn’t mind if he was the one that brought it back. I was appreciative and would recommend Montway to anyone unless they had more requirements. My car didn't need anything, but the driver treated it as great.
David, we are so glad to hear that everything went well, even with a few communication hiccups. The Carriers and our support team strive to provide accurate and timely information and service, and we thank you for your kind words. Thank you for choosing Montway!
Reviewed Dec. 7, 2021
Montway’s service was amazing. There were little things here and there but nothing that was unprofessional. Montway has got good people. But they could improve on communicating on the capability of bringing the truck off the thing. The guys told me when they got here that they were gonna charge me 150 to take it off if they weren’t able to start it. I jumped in there and the truck started the third time we tried. They said that if they show up and my truck doesn’t start, they will charge me $300 to pull it on there. I asked if there was a fee when it comes back over here and it doesn’t start. They said no and that they will just use a jumper box. I asked them why not use that when they pick it up, and nobody said anything. Still, Montway was very supportive and helped us with everything they could.
Thank you for the feedback, Michael. It's important to us that we provide the best service possible. Whenever there is any such discrepancy we would ask that you contact us immediately. As we are here to help. We'll be sure to discuss this situation with the carrier. If we can help again in the future please let us know.
Reviewed Dec. 7, 2021
The pickup and delivery were both excellent. The drivers kept in contact with me. I was called once the car was delivered and they let me know that they were within 10 minutes away from the drop-off, and they arrived on time. The cost was as competitive as anybody else but I just didn't take the cost. You can get cheaper but you're going to get that service as well with that, which will be non-existent. I've had other transportation done that was cheaper but didn't meet the quality and the customer service at Montway. I had a great experience and I will be using them in the future. Me and the investor are getting to collect cars and instead of us going to pick them up, it'll save us some time by adding Montway to our budget of getting cars for us, as far as picking them up and dropping them off.
We are glad to hear that our team provided outstanding service to you, Darrick. We do our best to provide communication and service that works best for the customer. We truly thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Dec. 7, 2021
They brought my car out here and they did it pretty quick. Also, they communicated with me - let me know the night before what time they were going to be there and where to meet and all that. It was really good service. I was looking to use them again if I have to get my car shipped back.
Thanks for the review, Alexis. We're happy we could help with your move and look forward to the next one!
Reviewed Dec. 7, 2021
I was very happy with everything all along the way. They worked with me on price and communication. There were updates every step of the way and that's what I was looking for. It was a little nerve-racking in the beginning getting a date for the car to be picked up but it worked out really good for us.
Thank you for the review, Ronald. Auto logistics is a complicated process. We definitely understand the concern for first-time shippers. And do our best to deliver the best service we can. We're happy we could help and look forward to future moves.
Reviewed Dec. 6, 2021
I was moving from Seattle to Virginia and I had to deal with other movers as well for my home items and whatnot but I had the best experience with Montway. The driver was very professional and he was very friendly. I totally enjoyed working with them.
Thank you for the review, Anup. Glad we could help make your vehicle move an easy one. If we can help again in the future let us know.
Reviewed Dec. 6, 2021
We were negotiating the time and Montway was very flexible. We had to leave, and they accommodated that. The driver picked up the car a little early and was very nice. Everything was smooth and it was the same on the delivery, and the car got there on time. The thing that bugged me was that of the payment before I knew there was gonna be a pick up. But it worked out.
Thank you for the feedback, Thomas. We are always working to provide the best service and your feedback makes that possible. We're happy we could deliver for your needs. If we can help again in the future please let us know.
Reviewed Dec. 6, 2021
The customer service team was great and the pick of the car was fine. But I didn't get my car till one o'clock in the morning. The driver picked it up late at the dealership but it wasn’t Montway’s fault. The dealership was slow getting it ready. I had to crawl into the car to get it the ramp because the delivery guy was too big to get in there and do it. Other than that, everything was good. If I had to use Montway again, I would.
We are so happy to hear that despite some complications and delays everything went well with your shipment, Douglas. We do our best to provide communication and service that works best for the customer.
Reviewed Dec. 6, 2021
I’m very happy with Montway. They were very great. They did a very good job and they were very professional. I looked at the reviews and Montway had the best. I was just worried. I just wanted to sleep soundly at night knowing that the car is in good hands. Montway had the best rating.
Thank you for trusting in us, Aboubacar. With our award-winning support team, we help move thousands of cars every day. If we can help again please let us know.
Reviewed Dec. 5, 2021
Montway’s price was good compared to others and the process was seamless. They had to move a car for me from New Jersey to Florida and the proposal process was very simple and quick. I talked to other people where they didn't even bother giving me a proposal in the same week and these guys called me right back in two minutes. So, the communication was excellent and I would use Montway again.
Thank you for the review, CJ. Communication is essential to professional service. We're happy we could exceed expectations and deliver for your needs. We look forward to future moves.
Reviewed Dec. 5, 2021
Montway guaranteed a pickup date within the window and then, we could ship stuff in our cars. We could just have a few boxes lying around in the car. They're really straightforward. They just took our credit card number. When the car was picked up, it was charged. We shipped our car on a Wednesday, and had it the next Wednesday. They had given us a timeline, when to expect, and it was made available at that day. The driver gave us a call saying that this is where the pickup or the drop off location would be. I drove up there, and he was already waiting with the car.
Ameya, we are thrilled to hear that we were able to accommodate your shipment and make this a simple process for you. We do, however, need to clarify that we only allow up to 100lbs contained in a suitcase, box, or bag to be within the trunk space of your vehicle.
Reviewed Dec. 5, 2021
The drivers let me know when they would arrive, which was good, and the cost of the transport was fair.
We are glad to hear that your transport went smoothly, Bitan. Thank you for choosing Montway.
Reviewed Dec. 5, 2021
Setting up the transport with Montway wasn't difficult, and the quote was pretty accurate to the final price. The car originated from Grandview, Missouri and went to Riverview, Florida. There seemed to be no damage. The only thing was they kept changing when they were going to pick up the car and then drop them off. That was kind of frustrating, but I would still recommend Montway.
We are so happy to hear that despite some timing issues everything went well with your shipment, Alicia. We strive to provide competitive rates that are fair for both our customers and our carriers. Thank you for choosing Montway!
Reviewed Dec. 4, 2021
I looked on the internet and Montway was rated very high. My daughter was relocating so I shipped the car to her. I spoke to a Russian woman who was very nice and she helped me out. Then, the driver that came to take my daughter's car was exceptional and he made me feel comfortable giving the car to him. He was very cordial and the transport was very timely. I would suggest the company again. The quote was perfect, too. Whatever they told me was how much it cost. They charged me 1,500, which was a little bit higher than other people were charging, but there's an old saying that you get what you pay for. So I don't mind paying a little bit more if I feel confident in the company. All in all, Montway was very professional.
Thanks for the review, Thomas. We're happy to hear that the team and driver did an excellent job with your move. We'll be sure to share your comments. We wish you the best and are happy to help any time.
Reviewed Dec. 4, 2021
Montway has great customer service and they're great at communication. The rep was very professional. It was a good experience from talking to whoever I talked to on the phone, 'til actually shipping my car. It arrived super fast. I've never had anybody ship my car within a day or two. But I locked my car by accident so the driver was trying to drop it off and he couldn't get inside it. So he called me. I was sleeping to missed calls and messages. I was very satisfied with the delivery. The vehicle had dust but it was in good shape.
Thank you for the review, Anita. Our staff will be delighted to hear your feedback. We work hard to deliver the best service possible. We look forward to assisting you in your next move.
Reviewed Dec. 4, 2021
Once I put the word out that I was looking to ship a car, I got a deluge of crap from all over the world and many who just kept sending me email after email. But Montway didn't do that. Their price was fair. It was a good, positive experience. The time frame had to be very flexible. The distance I had to go was 1,100 miles and I was trying to make a decision as to whether I wanted the enclosed carrier or exposed carrier, whether I could put things in the car, because my daughter was at college and she needed some things. Montway worked very well. They answered my questions when I had them and the driver was on time. He called, came, loaded the car, answered my questions, and took it, and my daughter got it in excellent condition. I was very satisfied with them.
Thank you for the review, Robert. Auto transport is a competitive space. While we understand that, we also realize the importance of treating customers respectfully. We're happy to hear our support team was able to meet your needs and deliver the car to your daughter safe and sound. If we can help again in the future please let us know.
Reviewed Dec. 4, 2021
We had to leave our cars off within a one to two-day period. We wanted to have the cars available within a couple of days of our arrival. Montway wasn't able to give us a specific date. They gave us a kind of a timeframe and then when they tried to confirm it, it was earlier than we anticipated and we had to have them reschedule. So it cost them re-setting up the truckers for two days later. In this era of not being able to find drivers for containers, Montway had more resources than other transportation companies to have set that up. Overall, they were very professional, and given the resources, they did a good job.
They were very careful just like a rent-a-car company would be to check out for any damages as the car was being picked up. So it did take some time for the pickup driver to check each of the vehicles for any damages and for the weight inside. We thought it'd take about 15 minutes but it took about 45 minutes to pick up the cars and do the paperwork associated with it. We did this in a shopping center drop-off or pickup location, and we had other plans for lunch at the time. It was unanticipated. If the pickup would have been at our home, it would have been a lot more convenient, but it would have been impossible for the truck to have picked up the vehicles in our cul-de-sac. So they told me to set it up at a remote location.
Richard, thank you for your feedback. Logistics is a complicated process. Especially now more than ever. We do our best to deliver the best service we can despite this. I'm happy to see that reflected here. If we can help again at all in the future, please let us know. -Rick
Reviewed Dec. 3, 2021
Montway was very efficient and timely. They were referred to me by the agent. I called the general number and they dispatched a particular carrier. The communication during delivery was pretty good. They kept in communication because I received notification with updates, text messages about time and when the projected arrival was, so it was good. A lot of things were really out of their control because at the time of arrival, I had a window and they arrived at the window, but they had to push the arrival date. But it was nothing against them. They were just going along with the other customers they were taking care of. I’d definitely recommend Montway.
Thank you for the recommendation, Craig. The carriers we work with do their best to deliver on-time service despite the many factors outside their control. We're happy to hear they did a great job and we thank you for your recommendation. If we can help again in the future please let us know.
Reviewed Dec. 3, 2021
Working with Montway was great. But we didn't realize at first that it was a third party. We were picturing a big semi-truck filled with cars. When the guy pulled up with his trailer, we were surprised by that. But it all ended up working out perfectly. The driver got here super quick. He showed up a whole day before we were quoted. That was a little inconvenient but he was super communicative. Luckily, my fiance was able to pack her car. He pulled up and waited for an hour for her to do that.
Thank you for the feedback, Cam. We work with a wide variety of carriers from all over the country. Ranging from small one truck haulers all the way up to the big 9-car semi-trucks. Regardless of the type, we have the same professional standards and vetting processes. We're glad to hear the vehicle was delivered safe and sound. If we can help again in the future please let us know.
Reviewed Dec. 3, 2021
I had a very good experience. I wanted my car picked up on a certain day, and it was a 1,700 mile trip from Arizona to Illinois. Montway says they're going to be at a certain day and call you ahead. The driver was in contact when he arrived, and he was good when he got back to Illinois. I'm gonna use them the end of this month.
Thank you for the review, Joseph. We work hard to deliver best-in-class service and we're happy to hear the driver did a great job. We look forward to the move later this month.
Reviewed Dec. 3, 2021
I used Montway to transport a Mercedes Benz from Indiana to Washington where I now live. Then I also used them to transport a Q7 from Indiana to Washington. The driver kept in touch the entire time. It was great. I reached out to him with multiple questions. He reached out to me, giving me anticipated delivery dates, what to expect when he arrived and what type of payment he wanted. All the answers were discussed upfront. The overall process was good.
Glad we could help again, Anthony. Communication is essential and we're happy to hear that the driver was able to deliver. We'll be sure to let them know they did great. Thanks again and have a wonderful day.
Reviewed Dec. 2, 2021
The customer service team at Montway was very good. They came to pick the car up in one day then the day after, I received my car. It was very quick. The cost was pretty expensive, but it's worth it.
Thank you for the feedback, Angelica. We always do our best to provide the best service we can. We look forward to servicing you again in the future.
Reviewed Dec. 2, 2021
My experience with Montway was great. Everybody communicated very well. There were some issues with the truck. It broke down, but it was all good. It arrived sooner than I was expecting. The transport was from Los Angeles to Atlanta, Georgia, and it took about six days. I was very happy about my experience. It was quick, easy and transparent.
Thank you for the feedback, Charlie. We're happy to hear the shipment went well and exceeded expectations. If we can help again in the future let us know!
Reviewed Dec. 2, 2021
Many companies call you with the lower quote, less money, stuff like that, but sometimes they are not really doing it. They just try to get your deposit. And they're not gonna show up sometimes. Montway was very helpful. Customer service was very good when I signed the contract. The driver called me to tell me when he was gonna pick up the car. Within the range of days that they gave us, they showed up and picked up the car.
Thank you for the review. We do our best to provide the best price possible. Not the lowest or most appealing. But a quote that will get your vehicle shipped in a respectable amount of time. We use the latest technology and data to do so. And we're happy to see this reflected here and that the team was able to deliver. We thank you again and look forward to future moves.
Reviewed Dec. 2, 2021
The reps are very nice and it was very easy to deal with them. John was the first guy that I talked to and scheduled the transport then we had to delay it 'cause we were selling our house. Everybody was great on that part. We went from New Hampshire to Gaffney, South Carolina. Right from the start, they said delivering the car here would be at least one to three days, which I was saying three days. They made it here in a day and a half, and I was very happy that it was insured and enclosed like I asked for. The car was in the perfect condition that it left New Hampshire. They were careful, and there was a lot of pictures.
Thank you for the review, William. Glad to hear that the team did an excellent job with your move. If we can help again in the future let us know!
Reviewed Dec. 1, 2021
I loved the guy from Montway who I worked with. He was awesome. Montway was cheaper than one firm I've used before. So, I decided to give them a shot. The transport was from Dallas to Chicago. It was pretty far, and my vehicle was good when it arrived. The driver even got in a car accident and it was in good shape.
Thank you for the review, Daniel. We strive to provide a competitive price and use the latest technology and data to do so. We're happy to hear everything is okay. If we can help again in the future let us know.
Reviewed Dec. 1, 2021
Montway was wonderful. They kept in communication with us as far as tracking down a transporter and they were very courteous in the process. The timing that they indicated that they would be here was a few minutes early. And the transport process amazed me. They gave an indication that the vehicle would arrive at the end of the week. It was three days later. And they were there on time. Everything went very well. The transporter was very courteous, and gave all the information that was necessary at the time that they picked up the vehicle and the time that they dropped it off. He did the walk around inspection, took pictures and photos of anything that may have been on the car prior to the delivery, and delivered the car in excellent condition. It was very professional.
Thanks for the excellent review, James! We're so happy to hear the driver did an excellent job and will be sure to let them know. A proper inspection is essential to professional service any move. If we can help again let us know!
Reviewed Dec. 1, 2021
Montway was able to do a quote online and they were very responsive. The rep I worked with was very professional. He told me how long it would take for someone to pick up the order to ship, and that happened. I also had a real good relationship with the driver. He was a great guy to deal with and very accommodating. It worked out really well. He was going back to Fort Worth that night. The next morning, he texted me. I told him, “There's no real rush on getting it over here. Just wait until the traffic dies down.” Because he had to go through the Dallas traffic. He texted me when he was on his way. They showed up. We got the Model A unloaded and pushed it into the garage. It was a 1931 antique vehicle. We put a straw hat on him and we took a picture. He sent that to his wife. We had a good time.
Happy we could help with your antique, Bill. It takes a lot of know-how to move an older vehicle such as that. We're happy to hear that the driver demonstrated professionalism and friendliness. If we can help again in the future let us know.
Reviewed Dec. 1, 2021
Everything with Montway went fine. It costs me $900, usually, to ship. It was $1,200 with Montway. It was 300 bucks more, but I had to get my car here. The truck driver was a little late, and he came in the pouring rain in the dock and picked the car up. He said he sent me a picture in the morning, and I never got a picture. They took the car at night. Then I got a beep from the co-key that the car was in the middle of the Mass Pike going, so I knew it was on the way. The day I got here, the car got here. The delivery was on time. So, the driver was a little late picking it up and a little early getting there, but everything worked out. Use Montway. Timewise, it was great.
Arthur, we are very glad to hear that everything was to your liking. We strive to provide competitive rates that are fair for both our customers and our carriers. Thank you for choosing Montway!
Reviewed Nov. 30, 2021
Price-wise, Montway was the most reasonable with the best reviews online. Everything went well. I had some questions before and after. They answered them promptly. And it was one of the best customer service experiences I've ever had. And what they said would happen was exactly what happened. The gentleman communicated everything. He called and told me how long it would be until he got there. It was nice and refreshing that he actually gave us a heads-up because we were moving. When you're tired, sometimes you run out to get lunch or whatever. It was nice to be, "Okay. I'll be there in 30 minutes."
He called when he got to the gate. He pulled to a safe area where he could safely load and unload the cars instead of pulling in the neighborhood and blocking traffic. He walked into the neighborhood, came to the house, explained to us exactly what he would do, when he thought he would get to the destination. The cars got there safely. And he called before he delivered and did the same thing, same communication and this far out. So, it was a good experience.
Anne, thank you for sharing your experience. We strive to deliver the best service possible for all our customers. We'll be sure to share your feedback with the team and carrier. If we can help with anything else please let us know.
Reviewed Nov. 30, 2021
Montway was pretty high in the rankings as far as auto transport brokerage companies, and the price was very good. A lot of the other shippers said they couldn't move my car for that price, and Montway did. There was one time where I felt like it was kind of like, “Oh yeah, we’ll pick it up, don’t worry,” and just kind of blowing me off, but they got it done in time. I put the deposit down. I was calling them early, too. So, I was just concerned they may not be able to move it for that price, but they did. So, everything worked out. It was a good experience. Overall, I’d recommend them. When somebody asked me who to go with, I told them "Montway".
Thank you for the review, Brandon. As a broker, we use our advanced tools, knowledge, and connections to provide quotes to ship your car. Sometimes our prices come out higher or lower than our competitors as a result. But know that with Montway you're always getting a competitive price. We're happy to hear we could help with your needs and we appreciate the recommendation. If we can help again just let us know!
Reviewed Nov. 30, 2021
Everything's fine with my experience with Montway. I used Montway twice already. The first one went real smooth as far as pricing, time and pickup. The second one, the pickup changed. They said they got a guy that could come sooner. It cost a little more money. But they called me, told me the difference, and then I could accept it or decline it. I thought that was good, that they got somebody who cost a little more and reached out to me right away to see if I would want that. I've been happy with them twice. Both cars arrived and in great shape, too. So I’m gonna use them again. When I dealt with their rep, I called. But she wasn't available. Someone else took over and had all the information. It's good that they're transparent where any of their agents could help out at any time. The original girl who I was emailing was great, too. I've been so happy and extremely satisfied.
Thank you for the review, David. Not everyone ships a car every day so feel it's important to be upfront with the services and challenges of the industry. With our award-winning customer service, we're able to provide the best service possible. We look forward to working with you again in the future.
Reviewed Nov. 30, 2021
I was moving across the country from Missouri to Washington. I did some research and found that Montway was the most high rated. As far as the pickup, they ran through the specs and made sure that there were no dents. They asked me to take a video or picture of the car beforehand and then at the end. The car was delivered pretty well. So, everything went good. As far as the cost, it was expensive but they definitely came with more protection, so we were willing to spend that.
Thank you for the review, Blayne. We strive to deliver the best service possible and we appreciate your feedback. If we can help again in the future please let us know.
Reviewed Nov. 29, 2021
I purchased a motorcycle in South Carolina. I did some research on the web about companies that do transportation and Montway came through as one of the best. I reached out to the salesperson and we immediately arranged for the motorcycle to be picked up within a few days of the transaction. The entire team, from the salesperson to the person that went to pick it up to the person that delivered it, was fantastic. Even the person that sold me the motorcycle was very impressed with how careful and good was the inspection that the person that picked it up did on the motorcycle. He found a little chip on the motorcycle that even he didn't know that it was there. The motorcycle was in great condition when it arrived. Nothing happened to it in transit. I was very happy. It was worth the expense to do it with Montway. Everything happened exactly like I was told.
Thank you for the review, Jose. Motorcycles require a lot of delicate care. So we only work with specialized motorcycle movers to ensure that is done. We're happy to see this demonstrated here. If we can help again in the future please let us know.
Reviewed Nov. 29, 2021
Everything went perfect. The guy was there after the dealer closed and he had to wait until the next morning to pick the car up. My son received it, but he said it went very well. I'm very happy with the cost and quality of service.
Thanks for choosing Montway for professional auto transport services. We are happy to hear you had a great experience. We look forward to future moves.
Reviewed Nov. 29, 2021
I was doing some research and Montway seemed more trustworthy than the other services that I’ve seen. They did well with staying in contact. There were no issues.
Thank you for the review, Isis. We do our best to provide professional and transparent services. We're happy we could help and are here any time.
Reviewed Nov. 29, 2021
Montway had a good review on Google. Their customer service team was great. The guy who came for the pick-up and delivery communicated very well. He tried to get there on the estimated day, but he was about a day behind, which was not a problem. He got the car a day earlier. He was great. The experience was quick and easy overall like how people like it. The price is right where it needs to be.
Thank you for your feedback, Abdullai. We're happy to hear that the team did a great job. Truck drivers do their best to deliver on-time service despite the many factors outside their control. We'll be sure to share your kind words and if we can help with anything else please let us know.
Reviewed Nov. 28, 2021
I had Montway dropped a SUV off in another state. I liked their price and I had a good feeling about the driver. They were in constant contact as far as when they were coming and where we would meet up.
Thanks for choosing Montway for professional car shipping services. We look forward to the next move!
Reviewed Nov. 28, 2021
Everything went smooth. The delivery was fantastic. I was pleased with the amount of protection that was given to the bike inside the truck. I got a chance to see that. The two gentlemen that showed up were on the ball, took their time, didn't take any risks with the bike. So all in all, I was really delighted. The cost was appropriate. But had Montway offered an expedited service, I would have gladly paid for it. I was trying to get some riding time in before the winter, and it took a lot longer than I wish it had. The other thing is, once the bike was picked up, I wish there had been better tracking so I knew when to expect the bike. I was a little surprised when I got a call that the guys would be here. It was the night before they arrived. Not complaining. But if I didn't work from home, that would have been a problem. Other than that, it was a good service and I would use them again.
Thank you for the review, Andrew. For motorcycle transport, we only use specialized movers. This ensures that the bike is properly cared for. But as a result, the shipment can generally take longer. We appreciate your feedback as we are always striving to provide the best service possible. We look forward to the next move.
Reviewed Nov. 28, 2021
I bought a car out of Connecticut and used Montway for the transport service. I did set it up online and then I spoke with someone. Their customer service was good. I did read some reviews that were good on Montway, too. On the pickup, I think they got a little confused. They went to pick up the car before it was supposed to be picked up. So, they had to go back and pick it up again. But as far as delivery, they were good. The driver called me when he was close. It was a good experience overall.
Thank you for the review, Arndrea. We're happy to hear you had a good experience overall. If we can help with anything else please let us know.
Reviewed Nov. 28, 2021
For the most part, everything was fine. I was just a little irritated at the pick-up day and time change. I flew out the day prior when they were supposed to pick my car up. They picked it up a day late. It was delivered early, but then I had issues because I was told one time that it would be there. I was at work, and so I needed them to bring my car to my job because there was nobody at my apartment that could receive my car. I got a little pushback at first. But in the end, they did wind up bringing it to my job. It was quickly resolved. The cost was comparable to what I was seeing other people that had their car shipped were paying. There was no surprise fees. Everything was set up and executed in a timely manner.
We are so happy to hear that despite some timing issues, things went well with your shipment, Carshena. We are glad to hear that the carrier was able to accommodate your delivery location.
Reviewed Nov. 27, 2021
My son is in the military and he was sent to a different state. There were a few good reviews on Montway on a military parents site and some recommendations. So, I went with the recommendations of other navy parents. Their customer service was good. The pick-up was arranged by the driver and my husband. My husband didn't think he could come down the road, so we met the driver at a local grocery store and they picked up the vehicle. My son said that he had no problem at all getting his vehicle in California. The driver was very informative and told him where to meet him and it was smooth sailing. I have no complaints about the cost. You get what you pay for and I was pleasantly surprised. When my son deploys again or goes somewhere else, I'll be sure to call Montway again.
Thank you for the review, April. We are proud to be able to move military personnel every day. We're happy we could help with your son's move. And will be sure to let the team know they did a great job. We look forward to the next move.
Reviewed Nov. 27, 2021
I was very happy with the service. The vehicle was picked up the next day, and even though it was scheduled to take seven days, it arrived in four. Customer service was good too. Everyone followed up, and I was fully aware of what was going on.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time!
Reviewed Nov. 27, 2021
Montway was very, very helpful. The driver was fantastic. The pick up was done on a Saturday evening and the vehicle was delivered on Monday at Arizona. So it was very quick. It was a great, great service. It was a great experience. I'd use them again if I had to. I'd recommend them to anyone.
Great! Thank you for the review, Bernard. We're happy to hear the team did an excellent job with your Arizona shipment. We look forward to future moves.
Reviewed Nov. 27, 2021
I liked Montway's reviews and pricing. I needed to take my vehicle to another state, and they contacted me throughout the process. I was kept abreast of everything that was happening. They just had lost one of my keys, but I was compensated for that.
We are so happy to hear that despite a little key mishap, everything went well with your shipment, Amoy. We do our best to provide communication and service that works best for the customer. We truly thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Nov. 26, 2021
Montway was very informative and they communicated well with me. My Jeep came from Illinois to Miami, Florida, and it took three days. I got it on Sunday. It was Friday when they called me and told me that they were going to pick up. Overall, it was a week from the call until they got the shipper. Then the actual shipping, the pickup and delivery, was just three days. The communication with the driver was very good. I’m gonna use Montway again when it comes to it.
Thank you for the review, Angel. Happy to deliver professional auto shipping solutions for your needs. If we can help again in the future let us know.
Reviewed Nov. 26, 2021
The truck had a breakdown for about three days. But everything went good. Montway did good. We’re happy.
We appreciate the review, Samuel. Auto transport is a complicated process. But utilizing award-winning customer support and professional carriers we can deliver the best. We look forward to the next move.
Reviewed Nov. 26, 2021
Montway came recommended to me from a moving company, and Montway was very easy and efficient to work with. They kept me informed and up to date when they were coming to pick up my car and where they were in the delivery process. Their customer service was professional, timely and great, and I would definitely recommend them.
Thanks for the review, Susan. We work with thousands of moving companies across the country! We're happy we could deliver award-winning customer service for your needs. We look forward to future moves.
Reviewed Nov. 26, 2021
Overall, it was a pleasant experience. I was happy with the service and I’d use Montway again. The only thing was we started in Bend, Oregon and our car was taken to somewhere in Washington. From what I recollect from my conversation with the person who picked up, he said that he was a subcontractor and when the car would reach wherever it went after reaching Washington, I probably might not be able to contact the right person or at least him to get a sense of where my car was at.
Hello Ankur, thank you for the feedback. Logistics is all about optimization. As part of that, vehicles are moved and transferred between trucks to optimize the routes and lessen the amount of total time on the road. We provide the carrier's contact information so you can always stay up to date. And our team is here if there are ever any questions. Happy we could help with your move and we're here any time!
Reviewed Nov. 25, 2021
The coordinator was great. He did an outstanding job. Overall, my experience was great. If I had to use them again, I wouldn't hesitate. I will always recommend them.
Thanks for choosing Montway for professional auto transport services. We're happy to help deliver great service any time!
Reviewed Nov. 25, 2021
Montway transported a vehicle for me recently, and it was a great experience. The vehicle was picked up at the dealership, and I was notified same time so I could notify the dealership. The delivery person then kept in contact with me as they traveled with it and let me know when they were gonna arrive.
Thanks for the review, Chuck! We're happy to help with your auto transport needs at any time.
Reviewed Nov. 25, 2021
We used Montway to get a car from Illinois to Florida. As far as the timeline, what they promised is what they delivered. The driver was excellent. Quality of service is great. Everything went exactly as planned, so I was happy about that.
We are glad to hear that our team provided outstanding service to you, Anthony. Thank you so much for the kind words, and for choosing Montway.
Reviewed Nov. 25, 2021
The driver was on time but the approach angle was too steep so he called Montway and told them that he couldn't get the trike on the trailer. They made arrangements for someone else to come. That person called me and I told them where to meet me. The departure and the arrival were on time. I've used them twice so far. The quote was $1,400 and on the return trip, they gave me a discount of $300. The only issue was we couldn't get it off the trailer and when we finally got it off, I slightly scratched my rims.
Thank you for the feedback, Bearthur. Logistics is a complicated process and we value your feedback as we work to deliver the best service possible. We'll be sure to pass this information along to the carrier. If we can help with anything else please let us know.
Reviewed Nov. 24, 2021
Montway was very lenient. They gave me their options and let me decide what I wanted to do from there on my own. Setting up the transport was quick and pretty easy. Everyone was really nice. My quote online was more expensive than what I was given over the phone because I didn't know anything about the cash deal when I got the quote online. But when I talked to the representative, they told me, “Hey, you can pay it all upfront right now. Or you can pay this much down and just give the rest in cash when they get there. It'll save you a lot of money.”
The driver was supposed to be here one day but he ended up getting pushed back in time. But he called me and let me know what was going on and what time he would be there the next day. He got there right at that time the next day. During the delivery, he called me and let me know that he was at the bigger company across the street because it was easier for him to pull into. When I drove over there, my car was already unloaded. He was standing outside and waiting for me. Then I gave him the money and went our separate ways. It was a super quick and easy, friendly transaction.
Thank you for the review, Alexandra. We're happy to hear that the team was able to provide excellent service for your needs. We'll be sure to let the carrier know they did a great job as well. If we can help again in the future please let us know.
Reviewed Nov. 24, 2021
Things worked out really well. My F250 arrived in good condition, and the cost was comparative. I've done a transport once before with a Ford Explorer and it was 1,300, but I realize that it costs more to ship a heavier vehicle.
Thanks for the review, Merick. Shipment weight plays a big factor in auto transport. As trucks have strict weight restrictions and requirements. We're glad we could help with your move and look forward to the next one.
Reviewed Nov. 24, 2021
I was moving and I have three cars and I was unable to transport two myself. I chose Montway based on internet reviews. I like their responsiveness. They're running 24 hours. So, I was able to get questions answered quickly. The brokers were good, courteous and responsive. The selected transport did okay. My car made it to its destination safely. The quote was the same as the final price. Also, the quote was a little bit cheaper than I thought. I wasn't there for delivery of the vehicle, but my father took receipt. He did a visual inspection with the driver and signed the paperwork. The car was little dirty, but that's just normal with the open transport. It was fine.
Danny, we are very glad to hear that everything was to your liking. We strive to provide competitive rates that are fair for both our customers and our carriers. as well as exceptional customer service. Thank you for choosing Montway!
Reviewed Nov. 24, 2021
I used Montway in September and the experience was okay. But when I called this time, they were very rough. They have a very high price too. They should get a little bit reasonable. They give us a window of five days and sometimes they don't come near the house and there are many other small problems that happen.
Hello Bakula, thank you for sharing your experience. It's important to us that we deliver the best service possible at all times. To deliver that service, we quote a price based on many factors and is reflected by current market conditions. I'd like to learn more about your specific situation and help in any way I can. Please send us an email at feedback@montway.com with your shipment information. I look forward to speaking with you. -Rick
Reviewed Nov. 23, 2021
Montway's customer service team seemed helpful. The quote was comparable to the other people I looked at. The experience went really smooth. So, that was awesome.
Thanks for the review, Chris. Utilizing award-winning customer service and highly vetted carriers, we work to deliver the best service possible. Glad we could help with your needs and we look forward to future moves.
Reviewed Nov. 23, 2021
Everything was great with Montway.
You're great, Barry! Thanks for choosing Montway.
Reviewed Nov. 23, 2021
They delivered the car to exactly where I told them to. Everything was very smooth and great. We're gonna use them again here in the summertime when we send one of my kids’ cars to college.
Thanks for choosing Montway! We're happy we could help with your move and we look forward to the next one.
Reviewed Nov. 23, 2021
Because I used Montway before and their services were good, I decided to go with them again. They are straightforward. Their Pricing is in line with everyone else. They communicated via text and phone call. I was comfortable with how quick they responded. Overall, the experience was good.
Thank you for the review, Aiden. Our goal is always to deliver the best service. As part of that, we believe it's important to be transparent with the expectations and requirements for auto shipping. We're happy to hear we could deliver and are here to help any time.
Reviewed Nov. 22, 2021
The experience was good. But when I received the car at that time, there were some minor scratches on it. Otherwise, everything was fine. I submitted my vehicle in Phoenix. I gave my keys to the driver and then he recorded on video and took some pictures of my vehicle. When he got here in Pittsburgh, I took my vehicle, signed on the receipt, and that was it.
We are sorry to hear that the vehicle arrived in a different condition than when you released it, Asutosh. We understand how frustrating this could be, if there is any further assistance you may require on this, please reach out to our claims team at claims@montway.com.
Reviewed Nov. 22, 2021
Getting the shipment set up is simple. Montway only did the transportation by truck from Mississippi to somewhere Washington. It was supposed to take three weeks but it was in Anchorage in eight days which was much quicker than I thought it would. However, there was some confusion about the cost. They stuck with the first quote that they gave me. You would want to make sure that you know the cost of what it would be, and if there would be any extra charges. But I didn’t have any. That was cool. And if you’re moving a vehicle, you have to realize that you can't have anything inside it. You have to have less than a quarter of a tank of gas, virtually empty. And you can’t have anything in the glove compartment.
Thank you for the review, Richard. Ocean shipments generally have much tighter restrictions. We're happy to hear we could help arrange your shipment that it arrived earlier than anticipated. Our team is here to help any time and if we can help with anything else let us know.
Reviewed Nov. 22, 2021
The process was flawless. In one call, it was done. The cost was spot-on. I'd definitely use the service again. It was super helpful and, for once, somebody did what they said they would do.
Thanks for choosing Montway for professional auto transport services. We're happy to help any time!
Reviewed Nov. 22, 2021
I googled car transport and most people seemed happy with Montway. They transported my car across the country, and it was pretty quick. I met the guy when he came to pick up the car. Then I told him where to park the cars when he delivered it. I got some texts but I didn't have a lot of interface with him. Everything's cool.
Thanks for choosing Montway! We're happy to hear we could help with your car shipment. If we can help again in the future let us know!
Reviewed Nov. 21, 2021
There was very good communication and it was an easy process. It was a good experience. It took about three days from when they set up to get the pick-up to whenever it was delivered. I was able to text with the driver to get things coordinated about where to meet him.
Thank you for the review, Phillip. It's important to us that we make the shipping experience as easy as possible. Good communication is a big part of that. We're happy to hear things went great and we look forward to future moves.
Reviewed Nov. 21, 2021
I called Montway and I was very happy. 1,279 is what they quoted me. I went back to Sherpa because I’m loyal to people who have been satisfactory, and there was no movement on their part as far as price. They said, “They'll never find a driver. You won’t get your car on time." They also said Montway would up the price. Because I was nervous about that, and I called Montway a couple of times. The last time was September 15th. I talked to their people and they said there was a 1% chance that they would have to raise the price. They also assured me that they would carry out what they promised. And that worked out.
A young Japanese guy named Saul came and he did not come to the house. I live in a subdivision, and I said, “Why don't you come to the house?” Because Sherpa came to the house. And he said that I live in a subdivision with a lot of trees, and he has had trouble in the past with subdivisions claiming that he broke branches off the trees so he parked the truck a mile away. So, I drove the car there, and he drove me back. The car arrived two hours before my plane arrival on the 2nd. And I had given the address of my son and that was where he brought it. And the price was what Montway said it would be. Everything worked out very nicely. I will call Montway for the way back, which is in April.
Thank you for the review, Anita. It's important to us that we deliver the best service possible. With that in mind, we only work with highly vetted carriers. One of the most important factors is care as we want to make sure every car is cared for while in transport. We appreciate your feedback and look forward to the next move in April!
Reviewed Nov. 21, 2021
It was a pleasure to deal with Montway. They were very professional and on time. When the driver delivered the car, he very accommodating. The car came in good condition too. The price was a little bit more than what I was paying but not noticeable.
Thank you for the feedback, Arnold. We work hard to deliver professional auto transport services. We're happy to help any time.
Reviewed Nov. 21, 2021
I had a great experience with Montway. I have nothing but good things to say. I had them transport a 1964 C10 and most of the companies offered similar service, but Montway was definitely the best price. Their representatives were informative, helpful and straight to the point. The driver let me know when he would arrive, so he was communicative. When he got here, it all went really seamlessly. He was helpful, got the vehicle delivered, and got on about his way.
Thanks for choosing Montway! We pride ourselves on professional and transparent services. Our job is to get your vehicle on a truck and we let you know exactly what will get that done. Happy we could help and we look forward to helping again in the future.
Reviewed Nov. 20, 2021
I needed a transport to send my bike home and I chose Montway because one of my colleagues had shipped her son's car from Virginia to Hawaii and they had really good service. I knew they contract it out but I’m pretty sure they who they contract it out to. My experience with them was good, but it could have been better. Questions were answered and there was communication. But when you're shipping something like that, you like to get reassurance of every single step that it's going through. I really couldn't get information as to what was the status, which was nerve-racking. And for most of the shipment, I was just supposed to rely on hope that it was getting done.
Then, when I called the number that you get to call in case you have any questions, nobody answered. It was not easy to communicate back once you've started the order and there was really no two-way communication. For example, when you first send it, you get an email and it says that it's processed. And then it has another one for the pickup. But even after my bike was picked up, that little thing wasn't updated. In the end, it got home safely and everything was intact. The guys that delivered it were from Bekins and they were wonderful. A couple of days before, I got a call telling me it was in Albuquerque. They also contacted me the day before and the day of the delivery where they told me they were about 40 minutes away. But from the beginning to the end, that was about the most contact I had.
The whole transport took at least three weeks and it was a long time. But Montway kept telling me that it could be up to 17 days or more. Other than that, I was satisfied with the service. Paying them was easy and the quote they gave me was accurate. On their site, there is a notice that says that the shipper may charge other fees which needs to be paid in cash, which kind of throws you off. But it wasn't that way. I was quoted $1,200 and that was the complete fee from start to end.
Hello Santiago, thank you for your feedback. Motorcycle shipping is a very delicate process. Thus we only work with specialized movers. I'd like to learn more about your experience and make things right. Please send me an email at feedback@montway.com or phone (224) 300-5391. Thank you. -Rick
Reviewed Nov. 20, 2021
I didn't want to drive my Camaro, so I had Montway transport it from Illinois to Arizona. We found their reviews online were really good. The cost was fair and the delivery was a little early. The service was amazing. I used Montway three times now.
We're always happy to help with your needs, Candice! Thanks for choosing Montway and we look forward to the next move.
Reviewed Nov. 20, 2021
I was incredibly happy with what happened because my father had just passed away and this motorcycle was an inheritance that I was bringing back to Oklahoma. So there was a lot going on and I didn't have the time to deal with a problematic company. Montway did everything they said they would, when they said they would do it. They were prompt and courteous about every tiny thing. They treated my inheritance as well as I would have. And I love this. It’s a priceless object that I have to figure out how to get it from Portland, Oregon to Oklahoma. Montway event went above and beyond and gave me a heads up notice, “We'll be there in an hour. We'll be there tomorrow around this time.” All of those things are what I needed. They were so wonderful.
I was there in Portland when they picked the motorcycle up and they treated it like it was golden. They were happy it wasn't as big as they thought it would. The transporter called me. I gave them my brother-in-law's phone number and they contacted him. I live in McLeod, Oklahoma and my brother-in-law, who is my mechanic, lives in Okmulgee. The motorcycle was delivered to him instead of my house. Everything went smooth. I didn't even have to be there, which is fantastic.
Dawn, on behalf of everyone here at Montway, I want to say thank you so much for entrusting us with such a sentimental request. We are thrilled to have been a part of such an important move. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Nov. 20, 2021
It was a very simple process, and it worked quite well. So, I’m glad it worked out. I enjoyed it. Once Montway and I agreed on the contractor, most of the relationship was with the contractor. They were very good at trying to keep in touch with me with progress.
We appreciate the review, Bruce. We're happy we could deliver professional service for your needs. Thanks for choosing Montway.
Reviewed Nov. 19, 2021
Working with Montway was quick and easy. They gave me a good plan. They gave me a good deal. The representative I spoke to was good. The guy who moved my car was a good driver. We communicated very well. He arrived very quickly.
We are so glad to hear that setting up your transport was easy and the transport went well, Emman. Thank you for your kind words, and for choosing Montway.
Reviewed Nov. 19, 2021
Montway is a great service. The driver was very courteous to my wife. I couldn't be there to do the drop off. They got up there and everything was fine with the vehicle. The receiving party was very happy to get it in the amount of time that they got it. So, I highly recommend Montway. I thank them for their service.
David, we are absolutely thrilled to hear that everything we well with your shipment. We truly love to hear about our carriers who go above and beyond, we will be sure to pass on the kind words.
Reviewed Nov. 19, 2021
I set everything up for the transport and it was good. With the cost, everything was the same as it was originally.
Thanks for choosing Montway for professional car shipping services. Happy to help any time!
Reviewed Nov. 19, 2021
A friend used Montway and I believed her referral and trusted her judgment. The driver was awesome. He called me and let me know that he was there at the location. It was an easy process.
Thanks for the review, Allison. It's important to us that we work with the best carriers out there. We're happy to hear that the carrier did a great job with your move. We'll be sure to let them know.
Reviewed Nov. 19, 2021
I booked Montway to bring my car out West and yesterday, I booked them to bring it back East. They responded immediately and took care of everything for me. I'd tell others to use Montway.
Thanks for choosing Montway for professional car shipping services. We pride ourselves on providing outstanding customer service and highly vetted carriers. If we can help with anything, just let us know!
Reviewed Nov. 18, 2021
We were moving, so we needed to move one of our cars without driving it. Montway had a better offer than the other company in terms of cash discount for one, and their price is actually better. So, those are two big considerations before I talked to them. Their rep called me, was straightforward, we did a deal, and it took like two minutes. The pick-up and delivery were on time, and everything went fine. They did a great job.
We are glad to hear that our price and service were to your liking, Donald. We strive to provide timely and accurate communications here at Montway, and we are thrilled that our team could provide that to you. Thank you for your kind review.
Reviewed Nov. 18, 2021
Montway was super communicative. They gave me updates along the way. I booked last minute. I was originally going to drive across the country. Then I decided like a week and a half before that I wasn't going to do that. I didn't want to do that anymore. So, the fact that they were able to accommodate me in a short amount of time really made it happen. They had me booked within 48 hours for pickup because that was when I needed to get rid of the car so that it got here at a reasonable time. My experience was really good. They were super accommodating. They took pictures of my car and sent it to me in an email. I had before and after photos. I had no damages. The car was a little dirty, but that's what happens when you go across the country.
The price was comparable to others. It was right there in the range of what it was supposed to cost. Everything was super upfront, and they were really easy to book. The person who picked up the car was great. He ended up hitting up some traffic, but he let me know. He gave me a timeframe. Then when traffic hit, he called me, let me know and we established a new window. Then, it was the same thing with the drop-off. He called me. We established a window. They came within the window. The transaction was easy. If I were to move again, I would definitely reach out to them.
We are so happy to hear that everything went well with your shipment, Alyssa. We do our best to provide communication and service that works best for the customer. We truly thank you for your kind words, and for choosing Montway!
Reviewed Nov. 18, 2021
I had an excellent experience with Montway. They told me what to do. I told them my brother would be there and they might have to go down to the clubhouse, which they didn't have to do. When I called, the lady whose husband was the transporter answered all my questions and gave me an estimate time that he would be there. They were on time and did a very nice job unloading. It was a piece of cake to deal with. If I ever have to do that again, I'll call Montway.
Thanks for the review, Brenda. It's important to us that we work with the most professional carriers in the industry. We'll be sure to share your kind words with them. If we can help again in the future just let us know!
Reviewed Nov. 18, 2021
The reps did great. The driver called me and said what time he was going to be here. He showed up on time then he called my son when to schedule drop-off. The transport was quick and the car was in the same condition that it was when it left here.
Thanks for the review, Carl. Utilizing award-winning customer service and highly vetted carriers, we work to deliver the best experience every time. We're happy we could help with your move and look forward to the next one!
Reviewed Nov. 17, 2021
Montway did everything they said they would do. They were timely. It was a seamless operation from the office people handling it to the truck drivers. In today's business world, rarely do you ever encounter a business with a major operation like this. The service was priced fairly too.
Thank you for the review, Paul. We pride ourselves on delivering the most professional car shipping services we can. We'll be sure to let our team know they did a seamless job. If we can help again let us know!
Reviewed Nov. 13, 2021
Montway had a reasonable price and the pickup date I needed. The drivers called me, told me where they were and when they're going to deliver the vehicle, and gave me proper updates. That was pretty smooth. They picked up the car two days before. After I landed in Boston, I received the car after one day. It was a very good experience because I have a five-year-old with me. I have all his toys and my kitchen stuff in the car. It was very helpful that they delivered in three days. The car was in perfect condition and the drivers didn't ask for any tips. I'm very satisfied with their service and I recommended Montway to a few of my friends.
Thank you for the review, Bhargavi. Communication is key to auto transportation. We'll be sure to let the drivers know they did a great job. We look forward to assisting you in your next move.
Reviewed Nov. 13, 2021
Montway's price point was within my budget range and that was a motivating factor for choosing them to ship my car. The online chat was convenient and very helpful. Since COVID last year, it may be hard to have someone man the customer service department. But the 24-hour online chat was important as well as being able to get the pickup company that would be doing the actual transfer. Being able to be in contact with that person charge was very helpful. Montway was able to accommodate the move and transfer for me by me driving the car at least an hour and a half away from where I live just to expedite the transfer due to time constraints. They did a really good job in picking up the car in Arizona and delivering it right at my mom's doorstep in Hollywood, Florida.
I only had one minor issue. I went to drop the car at the pickup location because it was directly off the highway. There were 18-wheelers on both sides of the gas station. At the same time, there were two red 18-foot trucks coming in with vehicles. I thought that was the truck that I was gonna put my car in. But the drivers were actually parked on the other side so someone had to walk up and meet up with me. I had to move from one side of the road to the other. Montway should send the pin of where exactly the truck is.
Other than that, Montway offers world-class communication as far as picking up your vehicle, walking with you along the process, and sending emails. It's an easy way to ship your vehicle across the United States, especially during emergencies like what I had as a military person. Overall, they were reliable, efficient, and affordable. They're the best. I'll be using their service another year from now when I return to the States. I'm currently in Egypt. The car will need to be transported to North Carolina when I get back.
Thank you for the feedback and review, Patrina. We're always working to provide the best service and your feedback makes that possible. Communication is essential to a complex industry such as ours. We're so happy to hear that our team did an excellent job and we'll be sure to let them know. We look forward to assisting you again when you return to the states.
Reviewed Nov. 12, 2021
Everything went well with Montway. The carrier communicated well. I had a good experience. I used Montway before and haven't used anyone other than them.
Thanks for the great review, Bikash. We're happy to help any time! Have a wonderful day.
Reviewed Nov. 12, 2021
I wanted to go with a big company 'cause I know they've dealt with a lot of people and have reviews, and Montway had the best price I could find. Their communication was good too. They answered all my questions and kept me in contact. There were a few days where they didn't contact me but that was because the same person had the bike and they were still coming across country. But once they changed hands to the person that was gonna deliver it, he contacted me so that was good.
Thank you for the review, Bryce. We're happy we could help with your move. Not everyone ships a car every day so we're more than happy to provide assistance in any way possible. If we can help again in the future please let us know.
Reviewed Nov. 12, 2021
Montway was wonderful. I went through a few nightmares before I found them and they did everything they said they would do. They were able to schedule the transport in three days and by the fifth day, the vehicle was here. It went really fast. I had so many companies that did a bait and switch. They gave me a quote, and when they called, they raised it by $500. But Montway gave me a quote and stuck to it. The driver was also professional and courteous. It was fabulous.
Thank you for the review, Catherine. It's important to us at Montway that we provide as accurate a quote as possible. To do that, we use the latest technology and data and work with an experienced team of shipping professionals. Combined with our strict vetting, we work hard to deliver the best service possible. If we can help again in the future please let us know. Have a wonderful day!
Reviewed Nov. 11, 2021
The rep was good. The transport from Florida to Texas took 3 days and the communication with the driver was perfect.
Thanks for the review, Blanca. We're happy to hear the team did great. And that the driver was able to provide on-time delivery. Truck drivers have many factors against them but will always try and do the best they can. We look forward to assisting you again in the future.
Reviewed Nov. 11, 2021
Montway knows what they’re doing and listens to you. They understand what you need and give you a quote which is fairly reasonable compared to the market. This is a company that you can trust. I tried another company but I stuck with Montway because of the initial call. There was more care and I felt a bit more confident talking to the representative. I got a call from the driver regarding the pick-up time and date. I was able to hand over my car to the driver, and the car was delivered within the time range given to me. It was all smooth and there was no damage to the car.
Thank you for the review, Akshay. Not everyone ships a car every day and it can be complicated. We believe communication is essential so that we understand exactly what you are looking for and how we can best deliver that for you. I'm happy to hear that our team was able to do an excellent job with your move. If we can help again please let us know. Have a great day! -Rick
Reviewed Nov. 10, 2021
Montway got pretty good service and it was quick for them to get a driver assigned. So, it was a pretty good experience. I was hoping that the driver would have called me in advance. I told him to call me in advance before arriving. He just arrived at another place and not to my house. There was some other place close by, and then he called me. Everything else was already fine. I would recommend Montway definitely. Pricing was the only thing that I was not really sure why it was that high. It could have been a little bit lower. They should have more aggressive pricing.
Thank you for the review, Altamash. We'll be sure to provide the driver with your feedback as communication is essential to our industry. Pricing is a complicated subject for our industry. We use the most sophisticated technology and data to provide fair and accurate pricing for your move. This may bring our price higher than our competitors in some cases. But know that this is the price that will get your car moved in a timely matter. We are always working to refine our processes and your feedback is appreciated. We look forward to assisting you in your next move.
Reviewed Nov. 10, 2021
Montway's reputation was good and so was their pricing. The communication was prompt, courteous, and on point. It was a seamless transaction. Montway is the company to call. Forget the others.
Thank you for the awesome review, Bryan! At Montway, we work hard to deliver professional and transparent shipping for our customers. Offering best in classic support and heavy vetting processes to ensure the best service possible. Thank you again and we look forward to future moves.
Reviewed Nov. 9, 2021
Montway had really good reviews. Every time I had a question, their reps answered it promptly. So, I feel like they had good customer service. The transport took a few days overall, but it was reasonable. It was a good experience overall. I would recommend Montway.
Hello Aaron, thank you for taking the time to share your experience. We are so happy to hear that your experience aligned with your expectations. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.
Reviewed Nov. 9, 2021
We were trying to figure out when they were going to come pick up my daughter's car and that turned into a last minute thing. It was hard to plan around as she was moving across the country. That made it stressful. Montway kept saying they would call us. When they told us they were ready, it was two or three days after the window. But the good news was the car got from Connecticut to California when we needed it to get there. They budgeted extra time.
Thank you for sharing your experience, Colleen. Auto transport drivers do their best to deliver on-time service despite the many elements outside their control. We're happy to hear that the car arrived on time. Thank you again and we look forward to assisting you in the future.
Reviewed Nov. 8, 2021
Montway moved my Kia. I feel like my driver, Carlos, was very professional and efficient, and I would highly recommend him.
Thank you for the review, Nicole. We're happy to hear that Carlos did an excellent job. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.
Reviewed Nov. 8, 2021
The rep I dealt with was pretty nice and things went smoothly with him. We also had an easy communication and the quote I was given was accurate enough. Then, the driver was calling and texting me about the transport. He dropped off the vehicle in my college area. I would recommend Montway.
Anna, we are thrilled to hear that things with smoothly with your shipment. Thank you so much for your kind words, and for choosing Montway!
Reviewed Nov. 8, 2021
It was great with Montway and I'd be happy to recommend them. They're super accessible. We originally scheduled the transport for one date. But that wasn't going to work for us and it was very easy to get in touch with them and reschedule it. They showed up when they said they were gonna show up and delivered the vehicle when they said they were going to deliver it. The driver was nice when we met him.
Thanks for the great review, Patrick. We understand that situations can change so we're happy to help any time. Customer service is our top priority and we work to provide the best for every shipment. Thank you again and we look forward to assisting you in the future.
Reviewed Nov. 7, 2021
I needed to get my car to Vegas. I did a little bit of research and Montway was on the top 10, very reliable, and great prices. So, I came to my decision to stick with them. The guy I worked with was very helpful and he made sure I knew everything was already included in the price so there were no other fees by the time I was ready to pay up, which was great. I knew exactly what I needed and it was really unstressful knowing everything beforehand and having nothing really popping up. The price I was also not too expensive compared to other places and it was still a really good price. My car was picked up on a Friday and the suggested time for it to get here was Thursday, but it ended up getting here on the following Tuesday night. The driver was a pretty cool guy and when the car arrived, there were no scratches and it looked just as I had it in North Carolina.
Thank you for sharing your experience, Bryce. Customer experience and satisfaction are our top priorities. Part of that is providing the most accurate quotes available on the market. Utilizing the latest technology and data as well as sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.
Reviewed Nov. 7, 2021
The Montway rep I dealt with was great. We talked to somebody on the mainland first, and then we talked to somebody in the Hawaiian office. His name was David and he was super helpful and knowledgeable, specifically regarding the Hawaii timelines. On the delivery, they let us know when the car was at the port in Lihue. Then we went and got it. They picked it up at our house and then took it to Long Beach, and then it went to Hawaii. It did arrive well within the five-day period of when the guy said it would be there. So, all that was perfect. We did already recommend Montway to a friend who had to get a car over there as well.
Thank you for the review, Summer. We're happy to hear that our team could help with your Hawaii shipment. Communication is key to any shipment and we take many steps to provide the best customer support possible. Thanks again and we look forward to assisting you in your next move.
Reviewed Nov. 7, 2021
I called three transport companies and went with Montway. They were the one that was recommended by a bunch of different guys. I went online then got a call and they gave me a rate. They said, “When you’re ready, give us a call,” and everything went from there. The driver was a day early during the delivery and my son picked the vehicle up. I'm very happy with Montway's customer service.
Thank you for giving us a try, Biren. We do our very best to provide best-in-class service and support. We're happy to hear that was reflected here. If we can help again in the future just let us know!
Reviewed Nov. 6, 2021
We had three vehicles to move out. We moved two with Montway then we drove one of the vehicles along with a U-Haul truck. Montway did a good job explaining how everything was going to happen, and it happened exactly like they said so we had a good experience with them. It was also a flat rate with Montway and the cost was a little bit cheaper than other carriers. After I got placed a contract with Montway, they said that the driver would contact within a day or two prior to the earliest date to do it. The driver called on time, as identified. He kept us apprised of where he was along the several days that it took to get out here so it was good communication. The driver also called about an hour before he got to the meeting point. We had to go out and meet during the delivery but that was mainly because the roads here are narrow and have weight limits. But the driver got as close as he could and that was two miles away.
Thanks for leaving us such an awesome review, Bryan. We are so happy to hear you had a great experience. We work hard to only work with the most professional drivers in the industry. Our staff will be delighted to read what you wrote. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.
Reviewed Nov. 6, 2021
Montway was wonderful from start to finish. I can't give them enough stars. They were incredibly communicative. They told me everything to expect and were here before I expected. The driver was incredibly pleasant and the dispatch lady that I worked with was wonderful too. I went with one company who grossly misrepresented everything that they said and I ended up having to switch. They called me about two months after I switched companies and I told them I was gonna get a lawyer if they kept calling me. I called Montway and explained the situation. I told them the other company lied to me blatantly and wouldn't release my contract. The rep said she was gonna take care of it for me. She called me back 15 minutes later, and within hours, she had somebody ready to pick up my cars on the date that I needed it. It was amazing.
The cost was slightly more expensive than the initial company that I was going to go with, but it was absolutely worth the price increase because everything could not have gone more smoothly than it did. If I ever have to move again, I will be contacting Montway. They're reliable. I won't even bother with anyone else.
Thank you for sharing your experience, Amanda. I'm sorry to hear about the troubles with the other company. At Montway, we believe in complete transparency and provide all our policies and shipping information on our website. So customers can familiarize themselves with the complete shipping process. And our team is here to assist customers to find the specific service that meets their needs.
I'm happy to hear that the team was able to deliver. I'll be sure to share this with the rep as they'll be delighted to hear they did great. Thanks again for your kind words. We look forward to assisting you in your next move. -Rick@montway
Reviewed Nov. 6, 2021
I was desperate for somebody to help me because the company that I had hired was not sending a driver out, and I had to get my car shipped to Florida. So, I contacted Montway. They were great. The person that I spoke with was extremely upfront like, “Hey, this is how much we charge. We are a little bit more, but I can guarantee that you will get a driver in two days.” That was exactly what happened. In fact, the driver was early and picked up my car, and I got my car less than a week later. It was in perfect condition other than dirty because it was transported on a truck. I knew that that was happening, so that was totally fine. They even met me at the car rental place because I had to return the car that I was renting. So, I didn't have to Uber back.
Thank you for the review, Brianna. At Montway, we believe in transparency regarding the capabilities and limitations of the auto shipping industry. As long as we understand your needs we can let you know what can be done. We're happy to hear that the team did an excellent job with your move. Thank you again and we look forward to assisting you in your next move.
Reviewed Nov. 5, 2021
The rep of Montway was really good. He called me a couple of days before pick up and drop off. We had some complications, but he worked them out pretty quickly. The street I lived on was too narrow for the driver to bring the 45-foot truck. We had to meet at a local store with a bigger parking lot. Everything else went super smooth. However, it was expensive for what it was. But it was better priced than several of the other places we looked at.
Hello William, we appreciate your feedback. We always want to provide the best service possible for our customers. I'd like to learn more about what we could have done better. Please send us an email to feedback@Montway.com with your shipment information. I look forward to speaking with you! -Rick
Reviewed Nov. 5, 2021
I enjoyed working with Montway very much. They have very good service and whatever time they told to pick up and deliver the car, they did on time. I like that. Their communication was great too. The first time I called, they talked very politely and friendly. They explained the service to me and how they work. I’ll recommend Montway. They are a very good company to transport a car. You can trust them.
Hello Abdul, thanks for leaving us such a great review. We are so happy to hear that your experience aligned with your expectations. Our staff will be delighted to read what you wrote. Customer experience and satisfaction are our top priorities. Utilizing our best-in-class customer support and sophisticated vetting processes, we work to make that a reality for every shipment. Thanks again for your kind words. We look forward to assisting you in your next move.
Reviewed Nov. 5, 2021
The setup with Montway was good. Mike was a real nice guy. On this last transport from Salt Lake City to Evergreen, Colorado, there was a big problem. I was supposed to leave the hotel on a long journey home with my husband 'cause he can't fly with a collapsed lung. We had a goal of what time to leave but had a two-hour delay because this horrible thing happened. I was ready to start on the trip when I got a call from my friend. He said, "They want $400. They said you didn't pay at all," but I paid for the whole thing. I like to pay in full, even though it's more money. This way, whoever's picking up your car, all they have to do is sign off on it.
Sure enough, I got an email from Montway saying that there'd be a $400 balance. I got disconnected twice calling Montway. I finally got through and asked, "Can't you just bill me the whole thing if you have to?" Montway said, “We could, but then we'd have to credit you." I told them that was fine with me. The rep asked if I have Zelle which I do. He said, "Pay the $400 there then take a picture of it and send it to your friend, and he'll show the driver." The driver didn't believe it and somebody from that third party where I sent the money called me and said, "We have to verify you sent the money." I was thinking what difference did it make who sent it? It was paid. They finally released the car to my two friends but it took 2 hours. That was really sad because I had referred Montway to a friend of mine and they used them. But the final cost ended up being less because they did the route where you pay cash on delivery for the balance.
The last time I used them from Shrewsbury, Massachusetts to Salt Lake City, I gave such a glowing review. The only time I had a hard time was when I went to Shrewsbury, Massachusetts from Connecticut to drop off the car. The man who took it didn't speak English too well. I told him I was supposed to get a bill of lading. When they were taking away the car, I was taking a video because he kept saying he was calling Montway and he didn't have the bill of lading. They said they could send me a digital one through email. Montway's instructions should say it will be via email because when the instructions say they're going to hand a bill of lading to you, you would expect a piece of paper. That was disappointing.
Hello Janet, thank you for your feedback. I'm sorry to hear that there were some complications with your shipment. It's important to us that we work with the most professional carriers possible. As part of that, we have very strict and sophisticated vetting processes. We'll make sure this feedback is shared with the carrier to help improve services. We've reached out to discuss further as feedback such as this is very important. If we can help with anything else please let us know.
Reviewed Nov. 4, 2021
Our driver guy from Montway was fantastic. His communication was terrific. We're having a horrible situation with our actual possessions, but our auto deal with Montway was fantastic. We were trying to decide at the last minute whether we were going to drive or have the car shipped, and then decided we wanted to have the car shipped. I just did a bunch of research and Montway kept coming up in reviews. I called a couple companies and I liked the price for a guaranteed pickup date because we had to have the car at a certain time on the other end. We were leaving town, getting on a plane and we only have one car and we needed the car up to a certain date. Montway could guarantee within a narrower window and for a price that we were more comfortable with than the other two companies that I had called at the time. They both had sort of broader windows and higher prices for that guaranteed pickup date.
The pickup and delivery with Montway were amazing. On the pickup, the driver communicated really clearly. He got stuck in some traffic, but he contacted me a couple times to follow up. Then it was hilarious because with the delivery spot that I thought we were going to use, he said, “No. That street is not going to work. But how about this other place?” It was a place where even though it was a city I'd only been to twice before briefly. So I was like, “Yeah. That'll work fine.” There was really good communication. He was running late. He was worried about traffic and getting there. We were driving from an hour and 45 minutes away to get to where the pickup was going to be because we'd had to ship some stuff to our daughter and we wanted to pick that up at the same time as we picked up the car. So it was just really nice that he managed to get there. He really did go above and beyond to make sure that he was accommodating our needs.
Thank you for the amazing comments, Amy. We work hard to work with the most professional and certified carriers in the industry. So hearing the driver go above and beyond for service makes us so happy. We'll be sure to share your kind words. We're happy we could help and look forward to future moves.
Reviewed Nov. 4, 2021
Montway shipped my Tesla over 2,000 miles and it was fantastic. Their customer service people were very serious and excellent. They gave me a reasonable quote and in the end, it was accurate too. The driver was timely in picking up the car and he was very courteous. There was a problem with the weather at that time so he was a bit late. It was a national problem on the way there to Louisiana and the roads were blocked. The driver was very responsible in calling and forewarning us about when he would be there for the delivery.
Thank you for the review, Arthur. I'm happy to hear our team was able to deliver expert service for your needs. Vehicle safety is always our number one concern. We'll be sure to share your feedback with the team. Thanks again and we look forward to assisting you again in the future.
Reviewed Nov. 4, 2021
Everything was great. It took a week to get the car but that's the normal time from Florida to Washington State.
Thanks for choosing Montway for professional car shipping services. We're happy to hear you had a great experience. We look forward to assisting you in your next move.
Reviewed Nov. 4, 2021
Montway shipped my car from San Francisco to Boston for $1,600. I can barely drive my car that distance for $1,600 so the value is unbelievable. The service I got from their contractor was even better. The courier was supposed to pick my car up on a Monday but they came a day early. I talked to the son and he let me know that they were going to be in town. This was Labor Day weekend. They gave me the cell number and I picked out a great spot to do the pick-up. Everything went according to plan. The car arrived and it was a little dirty but we took care of that with a carwash. The actual condition of the car was fine. I’m gonna use Montway again.
Thank you for the review, Andrew. I'm happy to hear that the carrier was able to deliver the professional service that we expect. We're here to help and time and look forward to helping again in the future.
Updated review: Nov. 4, 2021
I was contacted by a supervisor and my situation was resolved to my satisfaction. I appreciate their response.
Original Review: Nov. 3, 2021
I received a fair price and placed an order 9-29-21 to transport my auto to Florida. Yesterday was Nov 2 and I finally insisted on speaking to a supervisor who called me back, listened to my story and told me he would get back to me this afternoon. This afternoon is almost over and we are leaving the day after tomorrow and still no sign of a pickup. My only choice is to fly to Florida with my family, fly back next week and drive it down myself. If I knew that my order would not have been fulfilled as contracted I certainly would have not been saddled with this last minute nightmare. I used Montway as a recommendation from a friend who had used you twice with no problems.
We appreciate you sharing your feedback, Mitchell. We're sorry to hear of the inconvenience but are happy to hear that our team was able to address the issues quickly. Communication and clarity is the driving force of our services. If you have any questions or concerns please do not hesitate to contact us at feedback@montway.com. Thank you. -Rick
Reviewed Nov. 3, 2021
Montway was very professional. The customer service and price were both good.
Hey William. Thank you for taking the time to leave us a review. We strive for professional service every time. I am sure they will be excited to hear they did great. Thanks again and we look forward to assisting you again in the future.
Reviewed Nov. 3, 2021
Montway responded to me in a timely manner and their price was good. Everything was very smooth. The driver was there on time and was in and out very quickly during the pickup. I had phone interactions with him as he was keeping me in touch as to where in the country he was because we were traveling from one side of the country to another. He narrowed down a timeframe when I could expect the delivery. I wasn't in a big rush but I wanted the car to be here safely. The driver was very receptive to my calls and inquiries. He was very courteous and trustworthy. I felt very comfortable with the transition. The equipment was very clean, safe, and that made me feel better also.
When we picked up the car on this end, it was the same thing. He might have been 5 or 10 minutes late but with traffic, that was understandable. We met at Lowe's parking lot. Ours was the last one on as it was the furthest away, so we just had to wait for the driver to unload the other vehicles. There was one other couple there waiting to get their vehicle loaded. He inspected the car after it was unloaded. There were some bugs on there but that was to be expected where it was located. But there were no scratches, dings, or dents. It was very clean. In the end, the price we were quoted was 100% accurate. We signed off and we were on our way.
Thank you for the amazing feedback, Cheryl! We take a lot of time to thoroughly vet every carrier that we work with to ensure professionalism. Feedback such as this helps so much. I'm sure the driver will be excited to hear they did an excellent job with your shipment. Our team is happy to help any time and we look forward to assisting you again in the future. - Rick
Reviewed Nov. 3, 2021
Montway answered any questions that we had, and it was super easy. Their website was awesome. It was very easy to get a quote as well as to set the move date. It was clear, and the cost was excellent. During delivery, we had a friend there and it went perfectly. I definitely was impressed with the service. The type of transport vehicle that came and picked the car up was a huge, commercial-sized truck, and it was very impressive. It was secure, and I felt like the car was gonna be fine, and it was. We would totally use Montway again.
Thank you for the review, Carolyn! I'm happy to hear our team was able to help with your needs. We know not everyone ships a car every day, so we do our best to make it as easy as possible. We're here any time and look forward to the next move! -Rick
Reviewed Nov. 3, 2021
My son moved here from Michigan to South Carolina and he needed two trucks hauled. I picked Montway and I wanted to make sure something was secure before my son left Michigan to make sure that the vehicle got picked up and was being transported here. The truck driver that brought the vehicle was very efficient and did everything right. I appreciated how hard he worked to get the job done.
They picked up the car in Michigan and the driver was here the next afternoon. He called me and I wasn't expecting the call. I checked my texts and he was there already. I had to run over there to meet him because we have a locked gate. He was starting to unload on the other side but I ran over to him and I said, “No, no, no. We gotta get inside the gate because the truck doesn't run.” That was why we had to have it secured. He was fine with that and he moved it. I went to a different location so he could get the vehicle offloaded with no problems because the original location I was going to have him bring the vehicle to was too tight. Everything worked out fine and the vehicle was the same way when they left Michigan.
Thank you for sharing your experience, Marion. I'm happy to hear that our team could help with the move of your son's trucks. Non-running vehicles can definitely present a challenge. So it's fantastic to hear the driver did a professional job. Thanks again and we look forward to assisting you again in the future. -Rick
Reviewed Nov. 3, 2021
The process was quick and easy, and I didn't have to have any other involvement other than making the vehicle available. The transport was from San Antonio to Dallas, Fort Worth, and the carrier had it there within two days of picking the vehicle up. It didn’t take long, and communication with the driver was good.
Hey Brent! Thank you for sharing your experience. I'm happy to hear that our team could make it easy. That is exactly what we are here for. If we can help again in the future just let us know. Have a wonderful day. -Rick
Reviewed Nov. 2, 2021
Montway was the easiest to deal with. They were very reliable. The guy that came took very good care of my Mercedes sports car. He made it easy to have the car delivered even though I wasn't there, and I was very pleased with the service.
Thank you for the review, Aare. I'm happy to hear that the driver did a fantastic job with your sports car. If we can help again in the future just let us know! -Rick
Reviewed Nov. 2, 2021
Customer service was good and the quote was good enough for me to go with, but in hindsight, I learned it was too much. The service was fine, though. The driver loaded the cars on the truck, drove them out there and took them where they were supposed to. I followed them then we unloaded them.
Thank you for sharing your feedback, Brad. As part of our services, we provide transparent pricing and information. Customers can view at any time on our website at https://www.montway.com/how-much-does-it-cost-ship-car. The quote we provide is influenced by many factors and we use the latest technology and data to come to the quote that we do. Overall, I am happy to hear that the driver did an excellent job with your shipment and you had a great experience.
I'd be happy to provide further assistance and help in any way I can. As we always want to ensure the best experience possible. Feel free to send an email to feedback@montway.com with your shipment information.
Reviewed Nov. 2, 2021
The driver was excellent. He called me and told me where he would be. I took the car there because he couldn't get into my neighborhood because it was too confining for a big tractor trailer. I met with him and he put the car on the truck. The same thing happened when he came down here to deliver the car. My son picked up the car and took it to his house. It was very easy to negotiate and work with Montway. The pricing was well within the range that I wanted to ship the car.
Thank you for sharing your experience, Bob. Truck drivers will do their best to pick up and deliver at the desired locations. Auto transport trucks have a lot of restrictions and are often huge on top of that. Which makes navigation difficult. I appreciate that you and your son were able to meet at a safe nearby location. And I'm happy to hear that the driver and our team did a fantastic job. If we can help again in the future just let us know! -Rick
Reviewed Nov. 2, 2021
I priced a lot of companies and a lot of them were as much as $1,000 beyond what Montway charged. I also looked at the reputations of these various companies and Montway is at the top in consumer satisfaction. I really enjoyed working with them. Although there was a little delay, it wasn't a problem because I wasn't on a time schedule to get the car up to where it was supposed to be delivered. I had to call a few times and that was okay. There are obviously issues with getting drivers in that period of time. There's still a shortage of truck drivers.
My car was off the beaten path in a small town in Southern Colorado. It had to get up to St. Paul and it was going from Denver to St. Paul or Salt Lake City to St. Paul. It was a little out of the way in Pueblo Colorado to go from a major city. Montway is a broker and they would need to source trucks and drivers for this kind of thing. The drivers would be the ones who would have to do the work and get paid. From the driver's perspective, what would make the most sense for them? Everything depended on that and it took a while to get that done. In normal times where we didn't have a pandemic, this probably would have been a lot quicker.
Other than that, it was thoroughly professional and it was a very good process. What a lot of companies would do in terms of delays and figuring the right driver and the right vehicle is to shift their costs. But with Montway, they locked a price in and it stayed locked in. It took a week or two to get the process finally so that my car was up here. The price stayed the same and the driver had the same information. It was all just very smooth.
Hello Jay, thank you for taking the time to share your experience. I can happily say that at Montway, we use the latest data and technology to provide fair and accurate pricing. With that said, locations can still present logistical complexity. But since we work with such a huge number of vetted carriers across the country, we can typically get the vehicle moved fairly quickly. Even in the most remote locations. I'm happy we could help with your move and I look forward to assisting you again in the future. -Rick
Reviewed Nov. 2, 2021
The rep was great. Also, when my car was transported from Maryland to California, it only took two days and the communication with the driver during pickup and delivery went well. I'd definitely use Montway again.
Thanks for the review, Michaela. I'm happy to hear the drivers were able to provide speedy transport. Not every transport can have team drivers, but it's always amazing to see what they can do. We're happy to help any time and look forward to future moves. -Rick
Reviewed Nov. 1, 2021
I checked with three transport facilities and Montway had a lower price. They were in the ballpark of what it would cost to run a truck from Arizona to Cheyenne, and what profit there was. I had a full load. So that’d helped dispel the expense. They were very informative and they kept me up-to-date on what was going on and where the truck was. They also kept the party on the other end informed as to where they were and how soon they'd be at the location to pick the truck up. So it was about as good as you could get. I got a call when the truck was on its way and it happened to be the last one on the transport. The driver had it off of there in a couple of minutes and away we went. So it was smooth all the way throughout the whole operation. Montway took care of me really well and they had a decent price.
Thanks for the praise, Charles! Communication is everything in our industry and I'm happy to hear that shown here. Our team is happy to help and time and we look forward to future moves. Have a wonderful day! -Rick
Reviewed Nov. 1, 2021
Online, Montway told me they would contact me a few days before the driver would pick up the car. The driver texted me when he got there that he was there out front. I gave him my keys then he put the car on, secured it all and drove off. I got a confirmation email that he received the vehicle and it was on its way. Delivery was the same thing. A couple of days out, the driver said, “I'd be delivering at this date.” I gave him my contact information, who will be there to receive the car. The receiver said he came, unloaded the truck, and everything was fine. The driver also texted me and said the car was dropped off and all completed. Overall, it was an easy process. Montway was informative and it was a good experience.
Thanks for the review, William. We work hard to provide professional and easy shipping for our customers. I'll be sure to share your experience with the driver as I think they'll be delighted to hear they did great. We look forward to assisting you again in the future. -Rick
Reviewed Nov. 1, 2021
The driver was awesome. He picked up a day early, got the vehicles across the United States two days early and he was in constant contact and messaged me several times via text message. I gave Montway's name to a couple of friends of mine that are transporting motorcycles. I didn't have any issues.
Thank you for the great review, Brandon. We'll be sure to share your feedback with the driver. I'm sure they'll be excited to hear they did great. We're happy to help you and your friends with their shipment need any time. -Rick
Reviewed Nov. 1, 2021
My experience with Montway went very smoothly. So, I'm very happy. They gave me a fair and competitive price. Also, their customer service was excellent. The mover called me and told me they would be in late on Friday, and they wanted me to know if I wanted one of them to deliver it Friday night or wait till Saturday morning. I said, "Saturday morning would be better." He thought that was fabulous. He asked me what time and they showed up on time.
Thank you for the review, Barry. It's important to us that we work with the most professional drivers in the industry. So I'm happy to hear that the driver demonstrated that professionalism here. I'm sure the driver will be excited to hear your feedback. Our team is here any time and we look forward to assisting you again in the future! -Rick
Reviewed Nov. 1, 2021
Montway contacted me back very quickly from my initial inquiry on it. Once I spoke to the representative, they were able to give me a really good estimate of what the cost was going to be. The whole setup for the transfer was really quick and it included where the pickup was as well as the drop-off. It was just a matter of waiting till close to the transport date to see who the actual driver was going to be. I was also provided a quote for the service and it was exact.
The transport was good. We had the driver's contact information and he had ours. We told him what time our flight was and he thought he was gonna be there probably the night before our flight arrived. He said to reach out to him when we landed and we did that. He told us exactly where he'd be, which was just off the airport property and we managed to meet there. It was very simple. The transport was estimated to take seven to nine days. But we were closer to six or seven days on when the car got out there. In summary, the experience was professional, affordable, and easy.
Thanks for the review, Bryan! Not everyone ships a car every day so we do our best to make it as easy as possible. I'm happy to hear the driver and the rest of our team did a great job with your move. If we can help again in the future just let us know! -Rick
Reviewed Oct. 31, 2021
Montway had the most reasonable rates. They gave me updates on where they were and how long it would be and told me when they would be there. It was good communication. The driver was really good.
Thanks for choosing Montway for professional car shipping services. I'm happy we could help with your needs and that the driver did a good job. I look forward to providing great service for you again in the future. -Rick
Reviewed Oct. 31, 2021
Montway had reasonable pricing. Working with them was okay but when the car was delivered, there was a problem with the brake. That might be due to when the car was loaded onto the truck and they enabled the handbrake. Since this is a new car, the handbrake is a cosmetic version and doesn't have a physical handbrake. When the truck moves, the car will be forced to jerk even though the brake was enabled. That caused it to break. When I took the car to the repair shop, it cost me around $900 to fix the brake.
I called Montway's customer service and they said it was beyond 30 days of the transaction, so I had to pay it from my pocket. It was my bad. I should have made sure to call them beforehand. Other than that, everything was okay. The damage is inevitable and it can happen at any transport. On the whole, the support was good from Montway.
Thank you for your feedback, Anirudh. We're sorry to hear about the inconvenience. Auto transport is a complex logistical process with many moving parts. Issues are inevitable. What we think can be taken from this is the importance of the Bill of Lading and processes when there is an issue. We do provide some useful guides on this such as; https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading. Whenever there is an issue, we are here to help. But it must be documented and reported immediately.
Regardless, we still want to help in any way we can. And have reached out to you for additional information.
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