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Montway Auto Transport Reviews

4.6
5,450 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
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    Page 24 Reviews 3225 - 3375
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 28, 2022

    I enjoyed working with Montway a lot and it was easy just to drop my car off. I wasn't the one picking it up. My grandma said it was very easy when they dropped it off here. The communication was good. At first, I got a text but I was napping and I didn’t answer it so the reps called me. The transport was very fast. I thought it was gonna take much longer.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Hailey. We appreciate your business and review.

    Verified purchase
    Customer ServicePrice

    Reviewed June 28, 2022

    Our experience with them was pretty good. They let me know where my vehicle was. It arrived at the port, and then it's arriving that day in a truck, and then the guy called me. It was seamless. The quote was fair. It was cheaper than one of the other options. The move was within the estimated time.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We are pleased to hear about your experience, Jeremiah. Thank you for your feedback.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 27, 2022

    My transport with Montway was top-notch. The driver I had was perfect and he was such a nice man. The car was transported from Lynnwood, Washington to Tucson, Arizona and it was delivered in really pretty good timing. That took three days. The process went smoothly. There was no strain nor pain. It was the easiest move I ever made and all I did was pay for it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dawn. Thank you for sharing your experience with Montway.

    Verified purchase
    Customer ServicePriceRates

    Reviewed June 27, 2022

    Communication and price point were good. The movers showed up on time. Everybody I dealt with was nice. They delivered the car when they said. Everything was seamless.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for your review.

    Verified purchase

    Reviewed June 27, 2022

    Everything was fine. There was no damage to the cars and the move was done on time.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Mr. M, for your feedback.

    Verified purchase
    MaintenanceStaff

    Reviewed June 26, 2022

    They picked up the car at my house in Austin and then delivered it to a house I have in Michigan, and I wasn't here when that happened. But everything was fine. The driver is Ukrainian and he has broken English, but we were able to understand each other. The whole transport went very smoothly.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Robert. Thank you for your review.

    Verified purchase
    Staff

    Reviewed June 26, 2022

    The driver communicated well with me and we got the vehicle. The experience was good and I was happy with it. I already referred two guys to Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Greg.

    Verified purchase
    PriceStaff

    Reviewed June 26, 2022

    Working with Montway was pretty good. I filed a request and they gave me a quote. Then they gave me a date and they set up on that date, and then they got the car here. The drivers were nice. They got the cars here and the cost seems fair, so I’m totally happy.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2022

    The rep was very helpful. The communication was decent. Montway sent me an email which was great. But they said the driver would reach out. I had to reach out to them to confirm two days before because the driver didn't reach out. After that, they were good. The movers called to let me know when they were gonna pick up my car. They gave me an estimated date and they showed up the day they gave me. They were good once I got in touch with them. My vehicle arrived in perfect condition. I had an easy and really pleasant experience. I was expecting there to be some hiccups, and there were none. I'm thankful for that. I'm gonna use them again when it's time for me to go back to New Jersey.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Sherri. We are pleased to hear about your experience. Thank you for your business!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 25, 2022

    Montway's customer service answered really quickly, and they were really prompt. They had a better price than the other carriers I looked at. They told me how much it would be, what the deposit was, and then when they would start looking for a driver to get my car. It was really straightforward. I was in touch with the driver and the driver got the car really quickly to my house and was able to coordinate that, so he was great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Cecille. We appreciate your business and feedback.

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed June 25, 2022

    Interacting with customer service was really good. They were helpful. But they have a clunky way of getting my order finished. I did it online, and then they have to verify it and I have to go through customer service too. They just want to make sure I didn't make any mistakes. They double-check all the dates and times. So, that's very good.

    I'm very satisfied with the final cost. I'm going to put a shout-out here for the various shippers and transport companies Montway contracts with. The company that shipped the car was perfect all the way. They showed up exactly when they were supposed to and delivered the vehicle a day ahead of time. Communication with them was excellent and they kept me up-to-date. I was very happy with the whole package.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Francis.

    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed June 24, 2022

    After having a previous shipping company go and pick up my car without even contacting me in any way, I decided to wait the extra day and go with Montway. Delivery was coordinated and updated as updated became available. Car made it on time with no issues. Would recommend.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Braden. Thank you for choosing Montway to assist in your auto transport. We appreciate your feedback and recommendation.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 24, 2022

    Auto was picked up in St Petersburg, FL on time and (Wednesday) and delivered to Indiana, PA on following Saturday, early afternoon. No problem whatsoever! Driver was very courteous, transport truck was very clean, my auto was not damaged in any way. Would absolutely recommend this company and this driver.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Janet. We appreciate your feedback and recommendation.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 24, 2022

    The first time using this service was amazing. Paul was early and delivered our car from Seattle to Nashville in 4 days. Very professional. Second car was from Florida to Nashville and they had a much harder time finding someone to move the car. They eventually went with another company and got the job done. Driver was very nice when the car arrived.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Sherry. Thank you for sharing your experience.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedBilling

    Reviewed June 24, 2022

    Very reliable and trustworthy. Delivered on time in perfect condition. Communicated during delivery. Affordable. Easy to schedule. Definitely recommend for transport across country or otherwise. Credit card payment available. Insured. Would definitely use again. Multiple pick up sites available. Can track progress on line or by phone.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Anthony. Thank you for your feedback. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2022

    Great service and care was taken to safely and securely ship my classic GTO. It arrived at or on the time estimated. I was able to track on the vessel and maintained a constant communication with the truck driver once it was picked up at the port. The final process at arrival was quick and easy. If any negative events occurred, it would have been the hasty inspection upon arrival. All was perfect though.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Timothy.

    Verified purchase
    Staff

    Reviewed June 24, 2022

    With Montway Auto Transport, shipment was within a wk of my arrival to West Coast, my car was home delivery. I felt, very happy & I gave 100$ more to the driver for the faster delivery. It was really good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Srikanth. We appreciate your feedback and thank you for choosing Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2022

    I’ve used Montway twice now. Each time the car was picked up when they said. Delivered when they said and the cars arrived in fine shape. I’d recommend them to a friend and would call them again if I needed to ship a vehicle. The folks at Montway are also kind and nice to deal with.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Ken. We look forward to assisting you in the future.

    Verified purchase
    PriceRates

    Reviewed June 24, 2022

    The transport was exceptionally well coordinated and was easy to follow, from pick up to drop off. The price was reasonably and the carrier was first rate. I would recommend this carrier to anyone who would need a vehicle relocated.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Robert.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2022

    The reps were very efficient, knowledgeable and easy to work with. The communication with the driver was very good. He showed up on time and was very friendly. It was very professional all the way from top to bottom. I didn't have any worries about whether the transport was going to make it on time. My son was here at the other end in Phoenix when the car came on time and it was all very smooth. So, I would tell anybody to use Montway. I was very happy with them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Wendy. Thank you for sharing your experience with Montway. We appreciate your recommendation.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 24, 2022

    Everything with Montway was quick and easy. They gave me a quote and then when the time came, everything worked out. The driver was a good guy. He’s from the area and he met with my mother because I wasn't here yet, and he was respectful.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Thomas. Thank you for your feedback. We are pleased to hear about your experience.

    Verified purchase
    PriceRates

    Reviewed June 24, 2022

    It was a pretty good experience. They were communicative and everything worked out in the end. They increased the price they quoted a little bit but only because I wanted a specific date.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jamain. Thank you for your review.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 23, 2022

    We had two cars in Florida and we didn't want to drive them both back. So, we tried the transport this time. I did some research and decided that I liked the straightforward approach that Montway gave us. I would prefer to have that from the beginning so I know what I'm getting into because I had some offers that were half of the cost and I knew it was not going to be that way. The experience with Montway was flawless, quick and easy. It was a little bit more than we wanted to spend but the fuel costs are higher now. So, we understood that. We used text and phone for communication so it worked fine for us. The car got back here before we did, which we anticipated. So, our son was able to meet the driver. It was our first time doing this and it worked well for us. We're happy.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Joseph.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 23, 2022

    They were extremely professional and thorough. They gave me all the information I needed. The driver was great. He was very funny and really nice. He communicated with me the whole way. Originally, he thought it was gonna be a little longer of a trip, like a couple of days after their original drop off. But he called and told me that he would be there that same evening that he originally described. He said he went through some rainstorms, and so he washed my car for me. Montway was excellent and made me feel very comfortable.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Carlton, for your review. We are pleased to hear about your experience and thank you for choosing Montway.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 23, 2022

    I originally saw them online. I've used Montway in the past. They have been a pretty great company to use. They got good customer service and pretty smooth transaction shipping vehicles. The communication was great. The overall customer experience is 5 stars. They broker it out to other transport companies, but as a broker, they do an excellent job. Also, they have better rates than most of the transport companies out there. The driver communicated where they were and when they'd be close and arrived within the time they said they would.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chris. Thank you for being a returning customer of Montway. We appreciate your business and review.

    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed June 22, 2022

    I was late making arrangements to transport my car from Florida to Pa but everything worked out very well. Definitely going to use them again. Thanks You. I'm very satisfied. Will be needing transportation to Florida this late fall.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Harry. Thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    Staff

    Reviewed June 22, 2022

    Montway folks were very responsive and professional. SUV was picked up and delivered within the timeline given. I would recommend them for moving a vehicle across the country. I was very pleased with their service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Lloyd. We are pleased to hear you were satisfied with our service and appreciate your recommendation.

    Verified purchase
    PriceStaffRates

    Reviewed June 22, 2022

    After researching several companies I pulled the trigger on Montway, and I’m so glad I did. Their pricing was fair, and the process was easier and faster than I could have imagined. They delivered my car cross country in less than a week right to my front door. The man who drove it couldn’t have been nicer and more professional. I appreciate knowing my car was in good hands.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Stephanie.

    Verified purchase
    PriceRates

    Reviewed June 22, 2022

    Very simply put-they gave me a price-agreed on price-picked up my car as scheduled-delivered to NY in 3 days-can't get better than that. Dealt with other companies in the past-no one came close to the service provided. Will look to Montway for future quotes as we travel to Florida every year.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Milan. Thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    BillingRates

    Reviewed June 22, 2022

    Montway seemed like they were more established. So, in doing such a big transaction so far with such an important item, my car, they seemed like the most trustworthy. As far as the transport, a gentleman contacted us ahead of time, told us exactly how it would go, and the process happened exactly as they said it would. Someone met us at a local truck stop, which was two minutes from our house, loaded up the car, did the bill of lading, trucked it out to the port in California, and then shipped it out to Hawaii. Then they contacted us once it was there and we were able to pick it up the day that they said they would. So, everything was pretty smooth and seamless. The quality of service was exemplary. I got my car in good shape. We were able to ship our car before rates rose and got higher, and they informed us of that ahead of time. So, I feel like they had our best interests.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Olivia. Thank you for choosing Montway to assist in your auto transport. We are pleased to hear about your experience and appreciate your review.

    Verified purchase
    PriceRates

    Reviewed June 22, 2022

    We packed up my house and moved before the pickup. But one of my neighbors had the key and Montway was able to coordinate the pickup. Both my neighbor and Montway were very accommodating. The cost was great. It was a lower price point than some of the competitors and it was a very straightforward service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Mohammed. Thank you for your review.

    Verified purchase
    Staff

    Reviewed June 22, 2022

    The transport was completely seamless and so easy. The driver was super sweet and very accommodating. He kept me posted on how they were making out on the trip. Everything was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Hannah. We are pleased to hear your experience was seamless.

    Verified purchase
    Staff

    Reviewed June 21, 2022

    My transport was from Florida to Indiana and it was a good experience. The driver was great when he got here and we had a good conversation.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Daniel.

    Verified purchase
    Price

    Reviewed June 21, 2022

    The quote was decent and Montway met my expectations. It was a great experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Marcio.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed June 21, 2022

    I liked the reviews and price of Montway and the accessibility to reach them. Once I committed to Montway, I didn't hear anything. So, after several weeks, I contacted them to say, "Hey, is it shipping? Are we confirmed?" Then the next day, I was charged. So, it seemed like there was a little lull. There was no action until I followed up but after that, everything went perfectly fine.

    My car went to a friend's house here on the mainland. When the driver called me, he said he was going to be delivering the car to a Walmart over an hour away from my friend's house. So, we sent him to another Walmart like 10 minutes away from my friend's house. We were not really sure why he gave us such a far away meeting point. Also, he said I was going to have to be paying $60 in dock fees. My husband had seen that in customer reviews as a kind of a scam by the driver. So, I called Montway before the car was delivered and they said, "No, you do not pay any money to the driver. He needs to submit his receipts to us and we will reimburse him if there were any fees." All in all, the experience was very good. The fact that I was able to call Montway quickly and get feedback and have somebody call the driver was very helpful.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Nancy. Thank you for your review. We are sorry to hear about your experience with the carrier. We are pleased to hear you called us immediately to notify us of the carrier's actions.

    Verified purchase
    PriceStaff

    Reviewed June 20, 2022

    The transport company contacted me and said it was supposed to be COD and nobody ever told me that. But it all worked out. The transport company was very kind and Montway took out the money and just charged me a finder's fee and I got the transport company paid. The vehicle was there in two days. They did exactly what they said they would do.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Dianna.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 20, 2022

    It was a great experience with Montway. Everything worked out very well from, not only the communication, but also the coordination with the driver to pick up my car. The driver was very good. He explained to us what he does and took care with my vehicle.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Lee. Thank you for your review.

    Verified purchase
    PriceStaffRates

    Reviewed June 20, 2022

    I liked Montway's price and reputation. From the very beginning, everything was great. I would have preferred to speak to someone, but it seemed like the chat was the easiest way. I did everything through chat. So, that was great. The delivery was awesome. I was expecting that it would take five to seven days to get my car. My car got here in 48 hours exactly. I was in Atlanta to drop the car off and here to pick it up and it was the same driver. I live in a gated community, but he drove it right up to the gate.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Stacey. Thank you for sharing your experience with Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 19, 2022

    I transported two vehicles through Montway in the last three months. The first one was when my boss bought a car in Houston, and we live in California, so we needed to have the new car shipped. Then my boss' daughter who was going to school in Waco had a truck there and was coming home for the summer, so he wanted to have her truck transported back to California. The reps were all very good and professional. They had great follow-through all the way through. The last driver was delayed a little bit. He called the daughter of my boss and asked her if she could meet him in Los Angeles to pick up her truck. She was kind of a little put off by that. She said that wasn't possible, so he did end up bringing it to her. Montway did a good job of handling things.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jane. Thank you for choosing Montway to assist with the transport of your vehicles. We appreciate your feedback and business.

    Verified purchase
    PriceStaffRates

    Reviewed June 19, 2022

    The driver was great, very nice and conscientious. Everything was good with the vehicle upon delivery although the cost was very high. But that's with the price of gas. So, you have to pay the price if you don't want to drive. But I'm happy with Montway's service. Everything was perfect.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi George. Thank you for your review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 19, 2022

    The driver that we had through Montway was amazing. He was really communicative and dropped the vehicle early. I let him know, on time, that we were running 15 minutes late. He was willing to wait there with the truck for 15 minutes until we got to the residence. I really enjoyed working with him. I would definitely book them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Marianna. We are pleased to hear about your experience with the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2022

    Great job!! I would highly recommend this company to anyone if having a car transported. Excellent customer service and on time delivery. We chose them because of the positive feedback from previous customers and we were very pleased with the process.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Tara.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 18, 2022

    I've been transporting my cars back and forth for a while. I used Montway last year and used them again when I was bringing my car from Florida to spend the summer in New York. They were very friendly and they gave me everything I wanted. The only issue I had was the cost went up to $200 and I understand gas and everything. That aside, they brought my car and my daughter picked it up. The driver called beforehand to let us know where he was and he called when he was at a place where the exchange could be made. It only took three days to bring the car up from Florida.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a returning customer of Montway, Sheila. We appreciate your review and understanding.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 18, 2022

    The rep was fantastic and very communicative. The customer service was good and very quick to respond. I hired Montway to do a job and they got it done efficiently and for a fair price.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, William.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed June 18, 2022

    The rep answered my questions and the driver was fantastic. The driver made sure I knew what was happening, when he would be showing up, and if he was going to be delayed because of traffic. It's nice that I'm not just waiting for calls and I'm being told what their schedule would be in a day or two. My vehicle was a bit dirty when it arrived but the carrier was not closed up. Also, the quote and the ending bill balanced out fine for me. I was happy with Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Maryann. Thank you for your feedback on your experience with our representative. We appreciate your review and business.

    Verified purchase
    PriceStaffCommunication

    Reviewed June 18, 2022

    Montway did an excellent job. I met the driver and talked with them and watched the car being loaded. It was straightforward and there were no issues. I was happy. The driver that picked up the car was local and they turned it over to a cross-country driver. They communicated with us throughout and my son was receiving the vehicle on the other end. So they communicated with him and lined it all up with him. It worked out perfectly. They did everything as they said they would. They kept me in the loop. Their quote was right on the money. So we're all good. I have recommended Montway and I'd recommend them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Bryan. We appreciate your business and recommendation.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 17, 2022

    I've used Montway before to transport a vehicle and I used them again recently to transport another vehicle to my ex-husband. The process was seamless and they were professional. The driver was excellent. I told him there was no way they were going to be able to get the truck into my neighborhood because it's gated and you just can't get in here. So, I had to meet him, which was fine. He called me, let me know where he was, then I met him at the Walmart and watched him load the vehicle up.

    Once he picked up the vehicle, he told me where he was going and about what time he was going to be in Tennessee because I shipped the car from Texas to Tennessee. He contacted me when he was in Memphis, told me how many hours he was out, and he contacted me when he got closer to the destination. He also showed up earlier. I was on a time constraint and there were some legal things involved. He called me when he got there to let me know so that I could hear my ex-husband's voice and make sure that he was where he was supposed to be. I would recommend Montway and I will use them again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a returning customer of Montway, Melinda. We are pleased to hear about your experience and appreciate your recommendation.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 17, 2022

    Montway's quote was reasonable, because I checked other companies and they were close to it. If anything, they might have been a bit less. I ended up leaving my car with my brother-in-law because I left before the car had to get picked up, and everything went as smooth as anything. They picked up and delivered the car when they said they would, and the driver was excellent. The gentleman kept giving me his destination, when he would be there and approximately what time. It was wonderful. I had a lot of hiccups moving to Florida, and that wasn’t one of them. The driver was also careful getting the car off and my husband helped him a little. It was a great experience. I was very pleased and I’d use them again. Montway also sent me emails asking how the service was and I responded.

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    Response from Montway Auto Transport

    Hi Linda. Thank you for using Montway Auto Transport. We appreciate your feedback and thank you for sharing your experience.

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    PriceStaff

    Reviewed June 17, 2022

    I used Montway to move my car from Seattle to San Francisco. They were very responsive on the timelines and they were very precise about what time the car would be delivered. Overall, it was really good working with them. The cost was really affordable. I looked up some other services and they were a bit more costly.

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    Response from Montway Auto Transport

    Hi Farruh. Thank you for choosing Montway. We appreciate your review.

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    PriceStaffBilling

    Reviewed June 17, 2022

    The rep from Montway was very good and both ends with the driver were perfect. The vehicle was delivered right to the house and everything lined up with the initial quote and final bill.

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    Response from Montway Auto Transport

    Thank you for your review, Dennis.

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    Customer ServicePriceStaff

    Reviewed June 16, 2022

    I transported a Saturn Sky from Hawaii to St. Louis through Montway and it took about a month. The communication was excellent and I was very happy with the cost. It was 2,250. That was the quote they gave me and that's what stayed.

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    Response from Montway Auto Transport

    Thank you for your review, Shawn.

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    Staff

    Reviewed June 15, 2022

    I have used this type of service many times. I have experienced all types of problems. Montway was the best, even better than a friend I have used in the past. The service was professional, to the point, on time and when I did not understand an issue the helpful staff walked me through it. Not one problem! Thank You!!

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    Response from Montway Auto Transport

    Thank you for your review, Paul.

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    Customer ServicePunctuality & SpeedStaffBillingTransparency

    Reviewed June 15, 2022

    The representative was nice in the conversation and she told me their time duration to pick the vehicle. They picked up the vehicle four days after I spoke to them and they told me it would be delivered in seven days. But throughout, the communication was really good. The driver was good and helpful. I got constant updates. I also got a call before delivery. Then I gave them the payment code after the vehicle was delivered. The only thing I saw was when they came with the vehicle, the hook caused a little bit of scratch on the rim. But in terms of the general body of the vehicle, everything was okay. I like the service. They have a very fantastic response time.

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    Response from Montway Auto Transport

    Hi Mark. Thank you for sharing your experience with our representative and the carrier.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 14, 2022

    Quick transport at a fair price. Pick up driver was friendly and communicative regarding pick up time and place. I appreciated being able to track the car while in transport. My daughter picked up car on other end of transport and they called to confirm that was accurate.

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    Response from Montway Auto Transport

    Hi Jennifer. We are pleased to hear about your experience. Thank you for your review.

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    Staff

    Reviewed June 14, 2022

    We moved from San Jose Calif to Scottsdale AZ and had MONTWAY tow one of our cars. They were on time, notified us along the way and when the car was delivered. Everyone was very friendly and helpful. I highly recommend them.

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    Response from Montway Auto Transport

    Thank you, Carolyn, for your review. We appreciate your business and recommendation.

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    Sales & MarketingPriceStaffRatesFollow-Through

    Reviewed June 14, 2022

    Montway performed as advertised. Their price was accurate, they picked up on the date promised, and delivered when they said they would. I was very happy that we chose them. Their drivers were very good. They explained clearly all that they needed. Again, couldn't have chosen a better service.

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    Response from Montway Auto Transport

    Hi William. Thank you for sharing your experience.

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    Customer ServicePriceStaff

    Reviewed June 14, 2022

    Customer service was good. They had to change from one driver one time. But within a couple of days, they rescheduled it. The car was picked up and delivered in about 18 hours. There was a little bit of confusion on the final cost, but that was worked out. I was happy with Montway. They delivered the car in good shape and it was a good experience. I'd use them again.

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    Response from Montway Auto Transport

    Thank you for your review and for sharing your experience, Richard.

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    Punctuality & SpeedStaff

    Reviewed June 13, 2022

    They gave me a date range but they arrived to pick up the car later than I thought they were going to. But that was okay. It's a toy car. It's not a daily driver. It was dropped off five days later, which surprised me too that it took so long. But the reps were good and the drivers were fine.

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    Response from Montway Auto Transport

    Hi Ken. Thank you for your review.

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    Customer ServiceStaff

    Reviewed June 12, 2022

    Service was awesome start to finish. Will definitely recommend to anyone! They were very professional and friendly. Customer service was great and delivery was right on time. Vehicle was delivered when promised and there was no damage to the vehicle when delivered.

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    Response from Montway Auto Transport

    Thank you, Karen, for your review.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 12, 2022

    I ended up picking Montway Auto Transport because they were the only ones that seemed responsive to my questioning. The transport was quicker than they estimated because the car got here two days early. He showed up on a Sunday, which was fine. I was out of town. The driver called me that morning. I had someone in my office go out there. Montway got my car from Pennsylvania to California safely, the price was right, and the car was in great shape.

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    Response from Montway Auto Transport

    Thank you for your review, Chris.

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    Customer Service

    Reviewed June 12, 2022

    Montway Auto Transport said they could get my car to me quicker than everybody else, and they did. It was six days total. They stayed in touch with me and let me know pretty much everything that was going on. And when they got an hour from the house, they called me and told me so that I could be ready. I live on a dead end street so they couldn't get to where I was at. So, we had to meet at the end of the road up there at a little pizza restaurant and everything went good.

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    Response from Montway Auto Transport

    Hi Willie. We appreciate your review and business.

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    Staff

    Reviewed June 12, 2022

    I chose Montway mostly because they're the quickest service and their online process was easy. I communicated with the carrier driver through text message and the delivery was okay.

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    Response from Montway Auto Transport

    Hi Lewis. Thank you for choosing Montway to assist with your auto transport.

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    Reviewed June 11, 2022

    Everything was perfect and smooth and I was very pleased with the service. I'll probably use Montway again next year. I've recommended them to three other people already.

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    Response from Montway Auto Transport

    Hi Craig. We appreciate your feedback and recommendation. We look forward to assisting you in the future.

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    Customer ServicePriceStaffRates

    Reviewed June 11, 2022

    Montway was upfront and very competitive with their pricing. Everything was laid out well. I had a few issues with the driver but that wasn’t with them. The pickup was good and the drop-off was excellent. They outlined the requirements for the driver to get paid. The car was the same way it was when they picked them up and I like that the driver took pictures of everything. And when they dropped the cars off, we got a chance to look at the car and make sure that the car was okay before I signed. Montway could go into some type of net-based communication system though as to when the driver will be there because that's always helpful when you have to plan.

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    Response from Montway Auto Transport

    Hi Chris. Thank you for choosing Montway to assist in your auto transport. We appreciate your feedback and value your feedback.

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    Customer ServicePunctuality & Speed

    Reviewed June 11, 2022

    Setting up everything was quick. It was good. They came in and also transferred the car on time. So I'm satisfied. The communication went well.

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    Response from Montway Auto Transport

    Thank you for your review, Lu.

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    Punctuality & SpeedStaff

    Reviewed June 10, 2022

    I had a 1952 MG transported from Michigan to Montana in an enclosed trailer by Montway, and I couldn't have been more pleased with the experience. I was amazed at how quickly the car arrived (4 days) and the driver was super attentive in both the loading and unloading of the car. This is the first time I have ever had a car shipped, but I would definitely use and recommend Montway!

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    Response from Montway Auto Transport

    Hi Andrew. We appreciate your feedback and recommendation.

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    Customer ServicePriceStaff

    Reviewed June 10, 2022

    I went online and I got a quote. When our timing was more understood, I contacted them by phone and asked them some questions. Then we set the timing up to match our travel plans. They were very accommodating. The driver communicated well and contacted me with an approximate time that he would be there to pick up the car. As that time got closer, he communicated with me again. I drove the car to his truck and everything was handled on his phone. He did an inspection of the car, and then loaded it on the truck. I got the vehicle in the same condition as when I gave it to him. It was a little dirtier from the trip, but not real dirty. The move worked out fine for us. I would definitely not hesitate to use Montway again.

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    Response from Montway Auto Transport

    Thank you for your review, Gerald.

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    Customer ServicePriceStaff

    Reviewed June 10, 2022

    They were on the expensive side but their customer service was good and the driver was professional. The car was delivered in a couple of days.

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    Response from Montway Auto Transport

    Thank you for your review, Bharath.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed June 10, 2022

    The experience with Montway was excellent. Everything was simple and as advertised. The driver called me ahead of time. He gave me good information when he was going to be there and he was there when he said. All of that happened very quickly. It was a day or two before I thought it was going to happen. The car was picked up sooner than I expected and it got delivered sooner than I expected too. He told me what was going on. I gave him the keys and he drove away. He took care of it.

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    Response from Montway Auto Transport

    Hi William. We are pleased to hear about your experience. Thank you for your reveiw.

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    Staff

    Reviewed June 9, 2022

    The carrier that was assigned to ship my car was very friendly and took care of shipping my car. Montway was also a good company too. Any representative I spoke to at Montway were always friendly and always willing to help.

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    Response from Montway Auto Transport

    Thank you for your review, Ashley. We appreciate your feedback on our representatives.

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    Staff

    Reviewed June 9, 2022

    Overall great experience with Montway. Very professional. My car was shipped from Virginia to Florida. The Montway representatives were very helpful. My car arrived on time and in perfect condition! I would definitely urge anyone to consider Montway for their transport needs.

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    Response from Montway Auto Transport

    Thank you, David, for your review. We appreciate your business and recommendation.

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    Customer ServiceStaff

    Reviewed June 9, 2022

    Effortless and extremely efficient. Got my car delivered safely 1000 miles in 24 hrs! Very easy communication with driver. The car was spotless and unscathed upon delivery. Both buyer and seller were very impressed. I would highly recommend them to anyone purchasing a vehicle over a long distance. Keep in mind that the large tractor trailer is not able to navigate smaller roads so be ready to plan for an appropriate meeting place.

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    Response from Montway Auto Transport

    Thank you for your review, Vincent.

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    Punctuality & SpeedStaff

    Reviewed June 9, 2022

    The rep who helped me set everything up was good. There was a discrepancy on the time, though. I had to wait a few days longer than I wanted to. They could be more accurate when they're gonna be picking the vehicle up. That was the only thing that was kind of annoying. I had to leave my car with a neighbor and then have them do the whole pick-up. Other than that, it was good.

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    Response from Montway Auto Transport

    Thank you for your review and feedback on our representative, Zac. We are sorry to hear about the discrepancy in time.

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    Punctuality & SpeedStaff

    Reviewed June 9, 2022

    The only thing that wasn't convenient was the driver was supposed to come at 9 o'clock at night, which was late, to pick up the car and it was even later than that before it was all done. But other than that, the delivery was good. Montway was good about keeping in touch.

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    Response from Montway Auto Transport

    Hi Gary. Thank you for your review. We are sorry to hear about the inconvenience caused by the carrier.

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    Customer ServiceStaff

    Reviewed June 9, 2022

    The transport from Berkeley, California to Edwards, Colorado took just a few days and the communication was good. The driver let me know when he was close so I was able to meet him there. And he arrived right when he said he would. I was happy with the experience and I would use Montway again. They're very good and I would have no problems recommending them.

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    Response from Montway Auto Transport

    Hi Ron. Thank you for your review and recommendation.

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    PriceRates

    Reviewed June 8, 2022

    I used Montway twice and they got both of my cars to where they needed to be on time, without incidents, and at the price they quoted. They're a great company and I would highly recommend them.

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    Response from Montway Auto Transport

    Hi Steven. Thank you for being a loyal customer of Montway. We appreciate your review and recommendation.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed June 8, 2022

    Initially, they were pretty good with the scheduling. I left town Sunday and my dad met Montway on Tuesday at noon. Wednesday at 9:00 PM, they were calling me and telling me the car was here in Vegas. It was unbelievable. I was even surprised that they could make the original day, let alone a day faster. I was blown away. It was fantastic. The cost was very reasonable. It ended up costing me less or about the same to do that and fly here to Vegas than it would have to just drive the car across the country. So it was a no-brainer.

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    Response from Montway Auto Transport

    Thank you for your review, Adam.

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    Customer ServiceTechRefunds & PayoutsStaffBilling

    Reviewed June 8, 2022

    The vehicle was in bad shape and the contracted drivers were awesome. There was a little bit of logistics there, trying to find the right company with the right equipment. But Montway was on it the whole way. It was a difficult move and they were great. There was a change in the bill because there was a reprice and I got a refund in one day, which typically takes three days with merchants. So, that went well. It’s a customer service business and Montway is doing an excellent job. They hit every button.

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    Response from Montway Auto Transport

    Thank you for your review, Jeremey.

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    Customer ServicePriceStaff

    Reviewed June 7, 2022

    I had a pleasant experience with Montway when I set up the transport and the rep was excellent. The driver texted and let me know he would be here in about 15 minutes to make sure I was at home and they would call me when he got out front. And he did. The vehicle was in excellent condition when it got here and the quote was 100% accurate.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Craig.

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    Customer Service

    Reviewed June 7, 2022

    Customer service was very good. My parents said the vehicle was delivered to their driveway. It was nice and easy.

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    Response from Montway Auto Transport

    Hi Cathrina. We appreciate your feedback.

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    Staff

    Reviewed June 7, 2022

    Everything was all done on the internet and online, so I never spoke to a person. But it was fine. The movers came on the day. The only thing was that they did not come till quarter to 10:00 at night to pick my car up. But they came on the day they said they were coming. To pick up the car at my residence and to deliver it to my residence, and not having to go to an airport, was perfect. Montway absolutely excellent. I'm gonna use them again next year.

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    Response from Montway Auto Transport

    Thank you for your review, Sandra. We look forward to assisting you in the future.

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    Customer ServiceStaff

    Reviewed June 6, 2022

    The driver was communicative and told me when to meet him at the delivery spot. Its condition was exactly the same as it was when he picked it up. If you have to deliver a car or have something delivered, call them and see if they can help you.

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    Response from Montway Auto Transport

    We appreciate your feedback, William.

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    Reviewed June 6, 2022

    My experience with Montway was good. Their service was 100% on time and accurate.

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    Response from Montway Auto Transport

    Thank you for your feedback, Abdul.

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    Customer ServiceStaff

    Reviewed June 6, 2022

    Montway was excellent and they were exactly what I expected. The driver was in communication with us and it was a very smooth operation.

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    Response from Montway Auto Transport

    Thank you for your review, Dominick.

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    Customer ServicePunctuality & Speed

    Reviewed June 5, 2022

    The person I spoke to on the telephone told me he could get everything done in a timeframe I was looking for, which was in 48 hours, and everything he said came through. The people showed up early and the actual workers were very pleasant when they did. They let me stay to see the car get loaded on their truck and told me how it was all going to work. Also, they were in communication with me throughout the trip, letting me know where they were and when they were close to my house. Everything was perfect.

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    Response from Montway Auto Transport

    Hi Susan. Thank you for sharing your experience.

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    Customer Service

    Reviewed June 5, 2022

    I sold an antique car and I didn’t wanna drive it down to Richmond. I didn’t wanna damage it in a long trip so I wanted to transport it in some way. Montway was the second company I reached out to. The first company didn't get back to me for two days and they ended up showing up at an incorrect time once they agreed to come pick up the vehicle. Then, they showed up at the wrong time at the wrong location and then canceled the pick-up and rescheduled it for the following morning. So, I'm very happy with Montway. The transport was very easy and simple, and I highly recommend them.

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    Response from Montway Auto Transport

    Thank you for your review, Christopher. We appreciate your business and recommendation.

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    Staff

    Reviewed June 5, 2022

    Signing up was very straightforward and pickup and delivery were very smooth. The drivers were very professional.

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    Response from Montway Auto Transport

    Thank you for your review, Gregory.

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    CoveragePriceMaintenanceStaff

    Reviewed June 4, 2022

    Montway did a great job on their part and they quoted me correctly. They were very friendly and helpful. Setting it up was easy. The company that took the job had a younger fella, and he got it to the destination in 24 hours. They were responsive but I found out that they did not take the appropriate time to sleep. In him being a young kid, he did a little damage to our vehicles. But they said they would take care of it. The unfortunate part is I have a classic car, so I have to rebuild my steering column myself. That sucks. They are willing to fix it, but there's not a lot they can do to fix it.

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    Response from Montway Auto Transport

    Hi Gloria. Thank you for your review. We are sorry to hear about your experience with the carrier. If you need additional assistance, please email us at feedback@montway.com.

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    PricePunctuality & SpeedStaff

    Reviewed June 4, 2022

    I was very happy with Montway’s service. They were punctual and professional. Plus, the cost was reasonable. They couldn't bring the car directly to us but they met us in a plaza very close to our new home.

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    Response from Montway Auto Transport

    Hi Christopher. Thank you for your review.

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    Reviewed June 4, 2022

    Everything was okay with Montway and I had no problems.

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    Response from Montway Auto Transport

    Thank you for your review, Richard.

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    Customer ServiceTechMaintenanceStaff

    Reviewed June 3, 2022

    Montway is a flexible company. I went from Florida to Texas and now I’m going back. They were very nice and made sure that all of the things were connected such as confirming the address, giving the email and the receipt and reminding me that I needed to call them about the car. They said they would tell me when a carrier has gotten the pickup order.

    When the guy came over to my house in Florida, he asked if I was the owner just to make sure. I lived in a very narrow street and his car couldn’t fit so he asked if I could drive over to a spot where he could load his car. It was nice. The whole paper process such as the receipt that shows that I used their services were very useful. I like this company, which was why I chose them again to go from Texas to Florida. I’m surprised how smooth it was. It took only three days to get to Texas and I can't do that because my car's too old. My car’s a 2006 Toyota Corolla and it will break down if I try to drive 1,500 miles. Montway has a range of days in case something happens to the car. When one of my car was gonna get picked up from Florida, the driver broke down in Louisiana. Montway was swift to give me another driver and I didn't even know that it happened.

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    Response from Montway Auto Transport

    Hi Luis. We are pleased to hear about your experience. Thank you for your review.

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    Punctuality & SpeedStaff

    Reviewed June 3, 2022

    We had a time window that we wanted to get the vehicle delivered and the coordination worked real well. We were given options and it ended up being about a week later than our target date but that was okay. We had some options given to us where it could have been delivered earlier but we couldn't accept that. It was nice to have those options anyway. Also, the delivery was flawless and the guy was very friendly and nice. Anyone looking to transport a vehicle, go with Montway.

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    Response from Montway Auto Transport

    Hi David. Thank you for your review and recommendation.

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    Price

    Reviewed June 3, 2022

    I used Montway three times and they were able to deliver what they promised. The most recent transport went perfectly. I would recommend them. They might be slightly more expensive, but they guaranteed pickup and delivery. So I was happy to pay slightly more.

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    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Susan. We appreciate your business and recommendation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 3, 2022

    They were very responsive and generally the process was smooth. The live chat feature they have is very nice and somebody gets back to me pretty quickly. The location I selected for pickup didn't fit the shipping truck. So the driver found a place close by, and I met him there with the car. He looked at the car and noted any current damage to it. I okayed that and then he took the car. I called to check-in to see when the car was arriving and he let me know that it was going to arrive the night of the day that it was supposed to arrive or the day after. When it arrived, the person coordinated with me to make sure that I knew when they were arriving. They unloaded the car for me and though it looked dirty, other than that, it looked good.

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    Response from Montway Auto Transport

    Hi Lily. Thank you for sharing your experience with Montway.

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    Reviewed June 2, 2022

    Montway picked my car up at the dealership. It was better than new when it arrived.

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    Response from Montway Auto Transport

    Hi Jay. Thank you for your review.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed June 2, 2022

    Montway was better than their competition on price, but what really did it was their communication on when the vehicle would be picked up and how things would go. I transport quite a few cars and I've used them twice but for four vehicles. My first experience shipping a car with Montway was from Georgia to Wisconsin and it was for my 1968 Ford Torino GT.

    This last time, they showed me flexibility. We bought a house in Georgia, but we were in Wisconsin at the time. We were supposed to close at a certain date, but it got moved. I didn't want the cars to be out there that much early, and they had no problem changing the pickup date for me. After we moved, I shipped three of my vehicles: a Range Rover, a ‘77 Nova SS, and a ‘94 Mustang GT. They gave me a discount this last time for using them again, and I was very satisfied. They also told me that since I used them more than once with four vehicles, that I would get a discount. I've had nothing but good experiences with Montway Auto. That's what I'll always use, and I have also recommended them to friends as well.

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    Response from Montway Auto Transport

    Hi Mark. Thank you for your review. We also appreciate your recommendation to friends.

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    MaintenanceStaffTransparency

    Reviewed June 2, 2022

    They stayed on the transport and kept me informed. They seemed to get the job done. I corresponded with the driver and got updates three times. They gave me good updates. The driver went through some kind of sandstorm in New Mexico. So there was some sand on the car, but he cleaned it off and it was fine. My son thought the delivery was a lot of fun. It was cool that they showed up in some place in California, and they had a car dropped off that you can drive off with. So he loved it.

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    Response from Montway Auto Transport

    Thank you for your review, Eric.

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    Staff

    Reviewed June 2, 2022

    The service with Montway was excellent. I was very happy. They showed up on time and dropped off the car. When we were trying to send it back, they picked it up and had it delivered exactly the way I had it planned. Everything was smooth, and I wouldn't change it.

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    Response from Montway Auto Transport

    Hi Frank. Thank you for sharing your experience with Montway.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 2, 2022

    The only issue is that when I set everything up, I was told there was a cash discount when I have the car dropped off. When the driver called and gave me a price, I said, "Okay". I gave him the cash that he told me I had to give him and he released the car. A couple of days later, I'm getting calls from Montway stating that there was a mistake made. The cost was supposed to be the original price that they told me. I was dealing with things, so I was like, “All right, let me take a look at it.”

    I got a nasty text message from them stating that if I was just trying to beat them, they would put me on some do not service list, at which point I explained to the lady contacting me saying, “Not for nothing, you guys dropped off the car. Everything was done the way it was supposed to do. The guy told me it was gonna be this price. You guys list that you have a cash discount. I paid the guy the price that he said and he dropped off my car. Now you're calling me after the fact and telling me that he collected the wrong price, it was actually supposed to be this.”

    It kind of feels like a hustle to me and an end-run swoop. The rep was not the most professional or polite person to deal with. This could have been addressed differently. Other than that, the driver was great. He called and said he was going to drop off the car. The transport didn't take long. When my brother got the vehicle, he said, it came in a semi that was really nice and clean. Because the driver took care of everything and did everything right, I don't want to see him get beat.

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    Response from Montway Auto Transport

    Thank you for your feedback, Matthew. We appreciate you choosing Montway for your transport needs. It seems that there may have been some miscommunication with the carrier. We apologize for the inconvenience this created. We will make sure to share this feedback with the carrier and work with them to improve their services in the future. If you would like to provide additional feedback please contact us at feedback@montway.com.

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    PriceStaff

    Reviewed June 1, 2022

    I was really happy with Montway. They were a little bit more expensive but I didn't mind. They had some good reviews and I want to make sure the car got here in one piece. They looked like they had some nice transport tractors and trailers with the doors that open on the side. It looked like a way to go for me. The driver was really cool and stayed in touch with me. Also, there were no issues with the car when it got here. I would use them again. If I had something to transport, I would contact them.

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    Response from Montway Auto Transport

    Hi Mike. Thank you for choosing Montway, to assist with your auto transport. We look forward to working with you in the future.

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    PriceStaff

    Reviewed June 1, 2022

    I was surprised at how expensive the transport was. If I were to do it again, I would probably go directly to somebody who's doing the transport as opposed to going through Montway. It seems as though they have a very expensive premium over what is actually paid to the driver. In the past, I've gone to drivers directly and in the future, I might do that again just because they add so much to the cost. Other than that, I had a good experience with Montway. The delivery was very easy. The driver was very polite and we connected and had no trouble contacting each other. It all went very smoothly.

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    Response from Montway Auto Transport

    Hi Brooks. Thank you for your review.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed June 1, 2022

    My son-in-law is in the military here in Alabama and he went to a broker. He said he looked at six companies and one of them was a personal friend. However, the gas prices had just gone up and Montway was $500 cheaper. I was expecting Montway to take longer to get my car here because it was cheaper, but instead they were here a day early. I was tickled. I was delighted with the price as well. Six months ago, we sent our pickup truck way ahead of us through a different vendor and it was the same price as this time. This was after fuel prices have changed. We didn't use the same company 'cause their prices have gone up.

    The driver called me when he was a couple hours away from our farm in Washington. You couldn't get that kind of vehicle in our farm road and turn around, so he called to let me know where he was. When we got there, he fully inspected the outside of the car then I heard from him when he got to Alabama. He said he was X amount of hours from Enterprise, Alabama 'cause we weren't here at the house yet and my daughter was going to meet him. He was very communicative. Overall, Montway did good and I recommended them, but everybody's got to do their own due diligence.

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    Response from Montway Auto Transport

    Thank you for your review, Nancy. We appreciate your recommendation and business.

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    StaffTransparency

    Reviewed June 1, 2022

    The driver provided constant updates before the pick-up and before the drop-off. It was a very good experience.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Chuei.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 1, 2022

    I had a great experience with Montway. It was a very smooth transition, especially the driver. He updated me with everything. The guy who helped me responded to my emails and calls very fast. So, it was very efficient. He was very good. But it wasn’t explained well that have to make a reservation or booking over the phone instead of online. Montway has to make it clear that everything has to be done over the phone. Other than that, everything went good and I'm satisfied with the service.

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    Response from Montway Auto Transport

    Thank you for your review, Hannah.

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    Punctuality & SpeedStaff

    Reviewed May 31, 2022

    The driver provided a specific pickup time which allowed me to run errands. He was courteous and answered all questions. The technology utilized was amazing and obviated necessity for paper documentation. Car arrived on schedule and delivered in perfect condition.

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    Response from Montway Auto Transport

    Hi Patricia. Thank you for your review on your experience and the carrier.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 31, 2022

    My experience with Montway was fantastic. I was 100% satisfied with them. They were very transparent. They told me the price and it stayed the same all the way to the end. They told me when they were going to pick me up. They called and said, “Can we come early?" They were very accommodating with the delivery. It was very good. The car was in the same shape as when I gave it to the driver. It was even in the exact spot he parked it on the truck. He was really a good driver. He called me and told me where he was at. He called and told me what time he would be in the area. He was very communicative.

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    Response from Montway Auto Transport

    Hi Nancy. We are pleased to hear about your experience. Thank you for sharing.

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    PriceStaff

    Reviewed May 31, 2022

    Everybody did a fantastic job. Everybody was very thorough and very nice, and everything that they told me happened. As far as the cost, there was a change of about $100 in the end. That had to do with the rising fuel cost. The driver was very professional. He looked over the vehicle very well. He loaded it. He was also the same guy that I met in Florida. He had the vehicle to my house, he had it unloaded, and he was great. He kept in contact with us at least every other day. The equipment was amazing. Everything was very professional. So, I was very happy with Montway.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Michael.

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    Customer ServicePriceStaffBilling

    Reviewed May 31, 2022

    The reps were very cordial, courteous and informative. They told me everything I had to know. The quote was reasonable and my payment was done over the phone. The movers were on time and they were careful. They took a picture of my car before it went up on the rack. It arrived in perfect condition. In a couple of days, it was there in New Jersey.

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    Response from Montway Auto Transport

    Hi Mary. Thank you for your feedback on our representatives and your experience.

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    PriceStaffBilling

    Reviewed May 31, 2022

    I was moving from one state to another, and everything went smooth when I was setting up the transport. Also, everything was good with the driver, and the final bill was the same as the quote.

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    Response from Montway Auto Transport

    Hi Akash. We are pleased to hear about your experience and thank you for sharing.

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    PricePunctuality & SpeedStaff

    Reviewed May 31, 2022

    The quote I was given was fair, reasonable, and accurate. The driver kept me informed. The car was picked up two days before it was supposed to be picked up. Also, Montway didn't even know it was delivered. They were asking me if I was still waiting for a delivery so there was some miscommunication between the broker and the driver. Anyway, it was all a good experience. I highly recommend Montway.

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    Response from Montway Auto Transport

    Thank you for your review and recommendation, John.

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    Customer ServicePriceStaff

    Reviewed May 30, 2022

    The car was going to be dropped off at my brother's house so we were told we would get a good window of time to make sure he was home since the driver knew when he was going to show up. But we ended up getting a 45-minute notice. It created a lot of issues as far as phone calls and going back and forth. They had to drop the car off without me inspecting it. It was a sour note to an otherwise great experience. But he took pictures and everything turned out okay. The quote and final cost were great.

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    Response from Montway Auto Transport

    Hi John. We are sorry to hear about your experience. We appreciate your business and feedback.

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    Reviewed May 30, 2022

    The assignment process was a bit slower than I expected but that's okay. Everything went well except I found that a piece of my car is missing several days after I received it. I'm not sure whether it's from the transportation.

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    Response from Montway Auto Transport

    Thank you for your review and understanding, Nini.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 30, 2022

    It’s all online. Easy to access, great service. It was quick and Montway Auto Transport was great in following up. Easy to communicate. It is affordable and reliable. I would refer it to somebody else who is willing to have this kind of service.

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    Response from Montway Auto Transport

    Thank you, Milton, for your review.

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    PricePunctuality & Speed

    Reviewed May 30, 2022

    I liked the favorable comments about Montway and their cost. It took a few days for the transport to get organized. It took less than a week to pick the car up, and it was delivered in 24 hours. The delivery people contacted me a little bit late. They were about 10 or 15 minutes away. They told me the day it was going to be delivered, but I had to reach out to the dispatcher to find out what time it was going to be delivered. Other than that, everything looked good. I would use Montway again.

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    Response from Montway Auto Transport

    Hi Mark. Thank you for your review.

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    Customer ServiceCoverageStaff

    Reviewed May 30, 2022

    We wanted the car covered and Montway said, “Oh, well, we got to find someone going this route. And then if we don't have anyone going this route, it may have to be uncovered.” At the beginning, we were on edge. Will they have somebody by that date or not? There was no solidifying date until they said, “Hey, we got somebody on this date.” Other than that, customer service was fine and working with them was seamless. The pickup from Columbus, Georgia was also fine, and the driver got the car to San Antonio, Texas in two days.

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    Response from Montway Auto Transport

    Thank you for your feedback, Kazmere.

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    Customer ServicePriceStaffRates

    Reviewed May 29, 2022

    Montway’s website has got a couple of kinks. They wanted to know when you need the car shipped and I wanted to put in there's no particular date. But you can't do that, which is weird. But overall, the response when I called in to do whatever I had to do was excellent. I would use Montway again if I had to move a car. I would like the price to have been half of what it was but apart from that, the customer service was very good.

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    Response from Montway Auto Transport

    Hi Derek. We appreciate your feedback.

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed May 29, 2022

    Montway works with a bunch of different vendors and I understand they only have limited control over it. Scheduling the pickup, I did the more expensive option because I didn't have flexibility. I picked the specific date on which they were going to pick up and they were supposed to confirm within how much time leading up to it. I had a lot of questions, and it was a bit of a process. I had to call them and keep checking. They were gonna get it for me, but I just wanted it sooner. If there was a portal that you can put in your order number and get the exact status, that would be good. Apart from that, customer service is really good. The most important thing was anytime I called them, there was a human that answered within a few rings and they knew everything about the order and they could get it done. I’d recommend them. It was a fixed cost as well. Montway keeps 30% of it, and the rest goes to the driver.

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    Response from Montway Auto Transport

    Thank you for your review, Aaron.

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    Punctuality & SpeedStaff

    Reviewed May 29, 2022

    I chose Montway because of their ability to find somebody to transport the vehicle as fast as they did. The setup was easy and the rep who helped me was precise and accurate. Also, the delivery was earlier than what they expected.

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    Response from Montway Auto Transport

    Hello Alex. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback.

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    Staff

    Reviewed May 29, 2022

    Montway was hands on. They got back with me anytime I had questions. I was always able to reach them. The driver communicated well. It was smoother than the previous people I've dealt with.

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    Response from Montway Auto Transport

    Thank you for your review, Chantel. We appreciate your feedback on our representative and the carrier.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed May 29, 2022

    The communication with the driver was pretty good but there was a little confusion about when they were going to deliver. At first, I got a text saying, “We're going to deliver the next day,” which was fine. Then, a little while later, I got another text saying it wasn't going to be delivered until the following day. I texted them back to clarify and it seemed like there was a little bit of confusion between the dispatcher and the person delivering. Once it got sorted out, it was no big deal. The overall customer service was pretty good. I really like the web-based interface to be able to do it. I had to make a change to the pickup date and that was very simple and a lot easier than I thought it was going to be.

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    Response from Montway Auto Transport

    Thank you for your review, Arthur.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 28, 2022

    Montway was great. I asked for a quote early on and they kept reminding me. They always answered my calls. One of the reps even gave me their cellphone number. The driver kept in contact. I live in Brooklyn and it's difficult here to get a tow truck through these tiny streets to drop off a car. They met me up the block where it was a two-way street where it was wider.

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    Response from Montway Auto Transport

    Hi Neida. Thank you for your review.

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    StaffTransparencyCommunication

    Reviewed May 28, 2022

    The drivers kept me updated when they were coming or where they were. The pickup was in Texas, and the brand new car was dropped off in Miami. It took five days. When they got to Miami, they took the car off the truck and I paid them. It was as easy as 123 with Montway. I would use them again.

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    Response from Montway Auto Transport

    Thank you for your review, Neil. We look forward to assisting you in the future.

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    Customer ServiceStaff

    Reviewed May 28, 2022

    The driver and the communication were way better than the last experience that I had. They came earlier, which was great. I’ll recommend Montway though there’s one thing that they left a mess on. They left plastic and the paper that they put in the front crumpled. But it’s not a big deal.

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    Response from Montway Auto Transport

    Thank you for your review, Diana.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 28, 2022

    The reps were great and the numbers were right in line. I am in one of the condos down by the water, so there's a concierge and there are valets, but the fellow that was picking up the car didn’t speak English well and I didn’t speak Spanish well enough. We had 10 conversations about where he should park and where the car is and who he should talk to. Finally, I had to call a valet myself and tell him to look down and see if there was a giant truck waiting for a car. And they went down. But that was literally the only the only hiccup. Otherwise, they were great.

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    Response from Montway Auto Transport

    Thank you for your review, Richard. We are sorry to hear about your experience with the carrier and thank you for your feedback with our representative.

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    Customer ServiceStaff

    Reviewed May 28, 2022

    Communication with Montway was both through email and text and that was fine. I was really happy with their service and the experience was perfect for me. They picked up my car and delivered it in a timely manner. When the driver came to my house in New Jersey, he was very nice. I highly recommend Montway.

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    Response from Montway Auto Transport

    Hi Paige. Thank you for your review and recommendation.

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    Customer ServicePriceStaff

    Reviewed May 28, 2022

    At the time I was given a quote, it was a decent quote, although it could be cheaper. Other than that, it was a good experience with Montway. The driver delivered a day earlier and he called a couple of hours before coming.

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    Response from Montway Auto Transport

    Hi Richard. Thank you for your review.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 27, 2022

    We called Montway and set up service for three days later. The transport was from Tennessee to South Carolina and this was done in a day. Everything went fine. The staff did the job and was very professional. We were satisfied. The cost wasn't way out of line too.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Stacy.

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    Customer ServiceStaff

    Reviewed May 27, 2022

    The driver was right on time and he met us down the street where he could get his rig to be able to pick up the car. Also, when he came to pick up and load the car, he texted or called us on both ends, pickup and delivery. Everything went fine.

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    Response from Montway Auto Transport

    Thank you for your review, Lynne.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2022

    Montway’s rep said that they would have the information to me of when they would pick up the car and take it, which would be in three to five days. I waited till the sixth day, and I called. The guy got his supervisor since nobody has called me and they scheduled it. But it got canceled. Then, they finally scheduled it and brought the car to Colorado. I talked to the driver on whatever day that he would be picking it up, which he did. He was very thorough. Then, we had it delivered to our daughter, who lives close by to where we live, and everything was fine that way. Other than the car being a little dirty from road grime, there was no problem with any type of scratch. It was perfect.

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    Response from Montway Auto Transport

    Thank you for your review, Priscilla.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 27, 2022

    I was with another company, and they couldn't find the pickup, so I reached out to Montway. They were very quick, and the rep gave me a realistic timeline. I got a pickup date, then the driver came and picked up my car. They were very friendly. Also, I'm pretty a nervous person, and they really calmed me down. One time was what time they would drop off the car. They gave me good time frame, and they definitely delivered within that. I'm happy with the service. The driver I first spoke to, when they picked up the car, was good. He communicated. The driver that dropped off the vehicle called and let me know how far he was and what time he will be here as well. The quote and the final close was great too. I explained to Montway that I was gonna have some things in the car, and they gave me a estimate for that. They were realistic with pricing, and it was good for me.

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    Response from Montway Auto Transport

    Hi Liesel. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your overall experience with us.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed May 27, 2022

    Everything went well and I'll use Montway again and recommend them. The pricing was good compared to the other company that tried to get me in at a lower rate just to lure customer in and then raised the price later on. So, Montway was the best one. The drive answered my questions and my call. Overall, it was a great experience with the company.

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    Response from Montway Auto Transport

    Thank you for your review, Phuong. We are pleased to hear about your great experience.

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    Customer ServiceStaff

    Reviewed May 27, 2022

    They were professional. They called several times to tell me when they were leaving a certain place to pick up the car and when they got there. I told them to call me when they got near my address so I could meet them and they did. They unloaded the car and everything was fine.

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    Response from Montway Auto Transport

    Thank you, David, for your review.

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    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 26, 2022

    Very easy process. They were kind and professional. It was the middle of winter and mother nature slowed things down~ but they kept us updated and the delay was minimal! In addition, they were very reasonably priced. I would definitely recommend this company.

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    Response from Montway Auto Transport

    Hi Julie. We are pleased to hear about your easy process. We appreciate your review and recommendation.

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    Customer ServiceStaff

    Reviewed May 26, 2022

    Used Montway to ship two vehicles within the year and had no issues which either shipper whatsoever. Communication was excellent and the shipping of both of my vehicles were done professionally. Will definitely use Montway for all my vehicle transportation needs

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    Response from Montway Auto Transport

    Thank you for your review, Jonathan. We look forward to assisting you in the future.

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    StaffTimeliness

    Reviewed May 26, 2022

    Montway was really easy to work with. I spoke to several people and they were all friendly and willing to help. They picked up my car one day and the next day, it was where it was supposed to be delivered. It got there in great shape too. Everything worked out fine, and Jorge, the driver, was really good, flexible and very nice. Overall, Montway did an outstanding job and I would definitely use them again.

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    Response from Montway Auto Transport

    Thank you for your review, Michael. We look forward to assisting you in the future.

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    Customer ServiceStaff

    Reviewed May 26, 2022

    I was put off by a transporter so I did a last-minute thing with Montway. The set-up was painless. I called and they set a time. My car was going from Modesto, California down to Las Vegas, Nevada and this took a day. The driver called when he got to my house. My son then let me know that the car got there as expected. This experience was a success and I would do it again if I need transport again.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Robert. We look forward to assisting you in the future.

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    PriceStaffBilling

    Reviewed May 26, 2022

    There was an increase in the ending bill from the initial quote because of the limited options but the driver did great. Montway was pretty professional and they did great work there.

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    Response from Montway Auto Transport

    Hi Phillipp. Thank you for your review.

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    Customer ServicePriceStaff

    Reviewed May 26, 2022

    Everything was done online and the communication was fine. Montway kept calling to let me know when they had a driver, if it was gonna work for me. So, it was all good. The pick-up point was North Carolina and the drop-off point was Florida, and it took one day. The guy picked it up and dropped it off that night. He was a great guy. The vehicle was perfect when I saw it and the quote was completely accurate. People should go for Montway.

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    Response from Montway Auto Transport

    We appreciate your feedback, Russell.

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    Punctuality & SpeedStaff

    Reviewed May 26, 2022

    The first couple of times I used Montway, they were great. The last time I used them, I found it very difficult to understand the representatives. They were not English as a first language and were also very unresponsive and late in when they said they were going to deliver the vehicle. The only reason that I would consider using them again in short order is because the first few times were good. I'm going to see if this was just an anomaly.

    The driver the most recent time seemed like instead of delivering the vehicle when he said was at home doing nothing and just decided he wasn't going to deliver it. He was terrible. I didn't see him personally. My job with this particular activation is transporting a vintage vehicle from place to place. We needed to go back and he wasn't there when he was supposed to be.

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    Response from Montway Auto Transport

    Thank you for your feedback, Jen. As a shipping company, we work and employ all over the world. Communication is very important to us. If there is ever any inconvenience with communication please let us know immediately. As we are happy to help resolve this.

    Truck drivers have many regulations and policies that they must follow. Which could change their transit schedule entirely beyond their control. Due to this, we are unfortunately unable to guarantee transport or delivery times. We apologize for this inconvenience.

    If you would like to provide additional feedback, please contact us at feedback@montway.com.

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    PricePunctuality & SpeedStaffEase of Use

    Reviewed May 25, 2022

    The whole process was user friendly-from getting a quote and booking online to the delivery, which was quick, efficient and affordable. The process from start to finish was a little over a week. I would definitely recommend Montway Auto Transport to my friends and family.

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    Response from Montway Auto Transport

    Hi Shay. Thank you for your review. We are pleased to hear about your experience and appreciate your recommendation.

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    Customer Service

    Reviewed May 25, 2022

    I used too many transportation companies in the last 10 years, I used Montway for 3 times, they are really the best. I don’t shop anymore whenever I need a transportation company, I go directly to Montway. Best service, best communication, highly recommend them. A⭐️⭐️⭐️⭐️⭐️

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    Response from Montway Auto Transport

    Hello Hani. Thank you for being a returning and loyal customer of Montway. We appreciate your business and recommendation.

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    Punctuality & SpeedStaff

    Reviewed May 25, 2022

    It almost feels unbearable to wait until the last minute, but things went perfect and as smooth as possible. Loved the driver and how responsive he was. Highly recommended! Will use Montway in the future for my transportation needs. Service-oriented team.

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    Response from Montway Auto Transport

    Thank you for your review, Amy. We appreciate your feedback on the carrier and recommendation.

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    Staff

    Reviewed May 25, 2022

    We had a Range Rover and then a Jeep Grand Cherokee shipped with Montway and these were on two different times. Everybody I had contact with was excellent, especially the drivers. I did an uncovered transport and made the drivers meet me somewhere because where I lived was not good for a big truck.

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    Response from Montway Auto Transport

    Hi Marc. Thank you for being a loyal customer of Montway. We appreciate your business and review.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed May 25, 2022

    I was transporting my father's vehicle from Florida to New York. I googled and the reviews that I got on Montway sounded really good and they were nice when I first spoke with them about getting all the information. The rep took down all the information that I needed. At that time, I wasn't exactly sure of the day because I was still looking for a flight. When I gave him all my information, he just said, “Well, when you're ready, then just give a call.” I did that. Then when I told him the date that I was going to be there, he gave me an approximate and explained to me that I’d get a message saying when they would find a driver. I was impressed and I continued with them.

    The quote was accurate but I had thought that when I first looked at it online, it said that it would be $750 more for a covered. I wanted my car coming up in a covered truck. The car wasn't in a covered truck though. They gave me a price of $1,000 for a covered, and after thee, driver was here, it was not in a covered. I did phone Montway and let them know and they said that they would look into it. In the meantime, I got a message from the driver saying, “Please call Montway back and let them know that I delivered your car okay, and it was in a covered.” He sent me a picture of a truck with two sports cars in it. My car wasn’t even in there.

    I know it was not covered because I had pictures when they left down there and when they got up here, and the license plates were still the same. The two cars that were on it were still the same. So, I just messaged him back. He said, “Oh, I’m having problems because they won’t pay me, and this, that, and the other thing. Call them and tell them that they can give me my check.” I said, “I’m sorry for your troubles, but I’m not paying for a service I didn’t get.” Then, I didn’t hear anything more from him. He was very nice, but I cannot pay for a service I didn’t get. I understand him. He was trying to make some money, and he wanted to get here as quick as he can, but he could have been honest. Montway did refund me $500. I’m not dissatisfied with Montway, and I still would recommend them.

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    Response from Montway Auto Transport

    Thank you for your feedback, Sandy. We are happy to hear that the vehicle arrived safe and sound. But, are sorry to learn of the dissatisfaction with the carrier. It is important to us that we work with the most professional carriers out there. This feedback is vital to that. If you would like to provide additional feedback, please contact us at feedback@montway.com.

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    Sales & MarketingStaff

    Reviewed May 25, 2022

    The driver was really nice and showed up exactly when he said he would. It couldn't have gone any smoother. Plus, they gave me a discount for paying in cash to their driver. During the delivery, the driver told me to check everything out and make sure the vehicle looked satisfactory to me.

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    Response from Montway Auto Transport

    Hi Justin. Thank you for sharing your experience.

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    Sales & MarketingStaff

    Reviewed May 25, 2022

    Todd, the original salesperson, was a good guy 'cause I had to make a change to the pickup date and the car still got here before it was supposed to get here by three days. I was super impressed. Montway has a great transport service. Everything was exactly as stated, and the vehicle when delivered was perfect. Everything they have done has been great service. They delivered a Ferrari to me as well, and that car was unbelievable as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for your review and feedback on Todd.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 25, 2022

    I went with Montway because of the price and service. The setup was pretty quick and the vehicle was fine when it was delivered.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Richard. Thank you for your review.

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed May 24, 2022

    I get a $50 discount every time I use Montway, but I usually have problems with them. I just had to give them one more chance but the last experience was very bad. I'm doing business with people out of state and most of the time, I pay these guys upfront so I'm trusting them with my money and taking a big risk. This last time, when Montway went out for me with South Carolina, the man was a senior citizen. He said he rescheduled his kids to pick him up and they left him all day Saturday until my time, five o'clock. He called in California and said, “Hey, you know the time when your driver’s gonna pick them up?” I had to call the driver and he didn't answer me till eight o'clock my time, saying, “Oh, I don't even have that no more ‘cause my truck broke down. We're getting someone else.”

    I was very upset because the man said, “At my age, this is all I got. My kids. This is who I look forward to picking me up.” I said, “Sir, I'm sorry. If there's anything I could do…” Luckily, he was very understanding when that happened, but the first time I used Montway, it was the same thing and that made me question giving them my repeat business. Both cars ended up having a thing on them too. The more I'm doing this, the more I’m getting experience, and now I'm having the people videotape the car before Montway picks them up. Their small little things are costing me. Most of them was molding, but this last time was a fender and I usually buy cars that are one owner.

    This time, I used Tiki's Auto Transport out in Paris for another car that I recently used. It was a mom and pop shop, but they were straight up with me. The guy told me, “I won't be able to get you the car until two weeks from now because we’re short staffed.” He also said, “You know what? I don't want this thing just sitting there on the web. I could post it for you, but I don't want to be responsible for it." He told me I could get someone else. That way, I won't lose my car and to me, that meant a lot. I went back and just booked yesterday with Montway. When I called, they made me feel like I was a priority, but once the deposit was done, that was it. It’s, “Good luck.” We asked for one to five days, but even eight days was not a problem. All I want is communication. Every time I call them, “I'm gonna give you a number to call,” which I already know is their 1-800 number.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Tadeo. Communication is absolutely essential to our business. We take feedback such as this very seriously and have shared it with our service provider to help improve services. I hope that you give us another opportunity in the future to prove why we are the number one rated auto transport provider in the US.

    Verified purchase

    Reviewed May 24, 2022

    They found a mover and they gave me a tentative date. The date ended up being the day before so they text me and showed up.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Taneka.

    Verified purchase
    Staff

    Reviewed May 24, 2022

    The transport went very well. The driver was communicative. I was impressed with him. He seemed like a real professional.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alan. Thank you for your review. We appreciate your feedback on the carrier.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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