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Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 22 Reviews 3835 - 4035
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 3, 2022

    I had a very good experience with Montway. I got the car faster than I've ever had before and I've done auto transports for four different years. The truck driver called me the first day that the car was available for pickup which is the first time that has ever happened in the years I've been using transportation for the car. So, I was delighted.

    The broker just hires the truckers so depending on the driver, that's exactly when your car will be delivered and you really can't be sure when that'll happen. That's the most frustrating part about it. And of course, the limits on weight is a problem. We were selling our house in Arizona and transporting a car back to Chicago where we live permanently. I loaded the car not through Montway and there were some boxes and plenty of stuff. I had to pay an extra charge when the truck was weighed in. This time, it was not an issue at all.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alice. We are pleased to hear about your experience with Montway. Thank you for your business and feedback.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 3, 2022

    Everything went smooth with Montway. The car got here in a week so I didn't mind how much it cost because it got here so quick.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Arnoldo. We are pleased to hear about your smooth experience with Montway. Thank you for your review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 3, 2022

    Montway had a tracking system. I could track them, and they called me. They said they'd be there the following day. They were a little late because they had car problems. But other than that, they were there at the day that they told me. I didn't have any bad experience. I gave them a bonus for doing what they did. Montway did everything that they said they were going to do.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for your review.

    Verified purchase
    PriceRates

    Reviewed Feb. 3, 2022

    Montway came with the best price and told me they would have the car in California in 7 to 10 days. The two guys came here to pick it up right at my dealership and they got it to California quicker than that. The service they gave my girlfriend's son was great. They met up with him and dropped the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for your review and for choosing Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 3, 2022

    They picked up my car on time and delivered it on time. The person who dispatched and the driver were on point. The communication was effective. My car was dropped off perfectly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Dwayne. We are pleased to hear about your experience and appreciate your review.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 2, 2022

    Everything was perfect with Montway. They were prompt and they did everything they were supposed to do. The pickup and delivery went smoothly. They showed up and gave me plenty of notice. The cost was competitive, too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, John. We are pleased to hear about your experience and thank you for choosing Montway.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    The communication was excellent and the transportation was fast.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review of our communication and speed of service. We appreciate your business, Magali.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    I love Montway. The driver kept me well informed, and he was even one day early. They were expensive, but I did not mind paying the extra amount for the service that I received. I have transported three times in my lifetime from the East Coast all the way to the West Coast, and this was the best company that I have hired. So, I would give them 5 stars.

    The customer service reps were very friendly, and I like that they gave me personal phone numbers. I didn't get 1-800 numbers and have to be on hold long periods of time. They gave me even the personal phone number of the driver when he picked up the trip. I received his personal cell phone number, and I was able to text him. He was able to text me back when he was not driving and let me know how far he was going. He was a foreigner and his accent was real thick sometimes and I couldn't understand him. But he was very friendly, and I really appreciated it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, Anna. We appreciate your business and value your feedback. We look forward to assisting you on your next auto transport.

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Feb. 2, 2022

    I got an email that a transporter had been assigned a couple of days after I booked the transport. This was also during Thanksgiving week. So we had some issues where the facility where the car was gonna be picked up was only available for about two days or so after I booked it, and then they were gonna be gone for the week of Thanksgiving. They would be back that following week. But I also indicated that I wasn't in a great hurry. My main concern was getting the car out of the lot where it was sitting because I didn't want it to be interrupting that business' activities.

    The car was assigned to a courier, and that courier was supposed to contact me. They contacted me and said they were gonna try and get it picked up before the Thanksgiving break. But it wasn't picked up before the Thanksgiving break. I got a message back from the company that the courier had some type of family emergency and was not gonna be able to pick up the car, so they were reassigning it to another driver.

    Then the new driver contacted me and said he was picking the car up. He also contacted me a few hours later and asked when I would be available for delivery. I told him, "Most any time, just let me know the day." Then he said, "Oh, today." So it went from South Carolina to here the same day. He delivered it that night. I was satisfied with the whole process. Everything went smoothly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brent. Thank you for choosing Montway. We appreciate your understanding and feedback.

    Verified purchase
    Staff

    Reviewed Feb. 2, 2022

    My brother-in-law used Montway on several other cars that he has done. I went with his suggestion because he said they were the best and they treated his cars with top class. With Montway, you got to trust their expertise because they are specialists. Mine was a car and it was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ronald. We are pleased to hear you were referred to us and encountered a great experience. Thank you for your review and business.

    Verified purchase
    Timeliness

    Reviewed Feb. 2, 2022

    I've shipped two vehicles with Montway, one from New York and another from South Carolina, and have had good success. The one here recently, the guy happened to be down there coming up the East Coast and he picked it up and got it here the next day. It worked out real good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joseph. Thank you for shipping multiple vehicles with Montway. We appreciate your review and business.

    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2022

    I called Montway and it was a pretty good experience. They were easy to work with. They picked the car up on time and delivered it on time as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Braxton. Thank you for your review and business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    I had four cars transported, and the person that set it up was kind of confusing because I was told they were gonna be there one day, but they ended up being there another day. They were going to have the same people pick up all four of the cars, but they split into two different orders. Somebody came and got the cars on that Thursday, then somebody else came and got the cars on Saturday. But the drivers called to let me know that they were on their way.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carnesa. Thank you for shipping multiple cars with Montway. While we apologize for the confusion on pickup and details, we are pleased to hear the carrier communicated with you effectively. If we can assist you further, please email us at feedback@montway.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    Montway has the greatest brokers. Everything is always perfect. That's why I keep calling back. They always take good care of my cars.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Benedicto, for sharing your experience with Montway. We also appreciate you for being a loyal customer of Montway.

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 1, 2022

    Montway, in terms of the prices and fees, was great. In terms of providing the services, they were excellent. I really had a great time working with Montway. I was very satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ali. We are happy to hear about your experience and that you were satisfied. Thank you for your feedback.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 1, 2022

    The quote was average. But I've used Montway 10 years ago, so I figured I would use them again. The customer service was very good. They were all right with the response and the communication, but it was just too many people. We never got the same person twice. It would be nice if I dealt with one person at the same time. But that was my only gripe of the company. The driver was fantastic. He brought our cars to us. There was a lot of communication, which is what people want. We want to know where it's going, and if it's gonna be here in a couple of hours. It was really cool.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer of Montway, AJ. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2022

    Montway took care of everything, and it was very simple for me. The communication was good. The driver gave me an estimate on the day the vehicle was coming in, hour-wise. Once that day came, we were texting back and forth and calling each other. Once the delivery happened, it was super smooth. He showed me the before condition of the vehicle on his mobile and also what they sent me on an email. I did a thorough check with him there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Dan, for sharing your experience with Montway. We appreciate your business and value your feedback.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 1, 2022

    Montway did a great job. The pickup and delivery went smoothly. It was a little bit more expensive, but I was happy to pay it to be guaranteed that my car would show up when it was scheduled to show up. Overall, I was very happy with the way things went, and I would use them again if I needed to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joan. Thank you for trusting Montway to assist in your auto transport. We appreciate your business and thank you for sharing your experience. Our team looks forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2022

    Montway quickly answered my information and they were quite good about getting back and forth with me. They called when they said they would call and picked up when they said they would pick up. The delivery was beautiful. The gentleman pulled up in his truck exactly when he said he would with no problems at all. He was very polite. The quality of service was excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gail. Thank you for sharing your experience with Montway. We appreciate your business.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 31, 2022

    Montway had what I could discern as some good ratings. So, I gave them a call. Their reps did a fabulous job. Everything was arranged. The gentleman that came to my house to pick up the car was fabulous. He took photographs of the car and checked everything out. I was telling them, "Listen, I'm not gonna be able to accept the car. I'm not flying into Miami until a certain date, like at 4 PM.” They said, "Don't worry about it. We'll get in touch with you." I was worried that they would arrive early and they said, "Where are you?" I said, "No. But I told your other people." They were unbelievable. Two hours after I got to Miami to my apartment, they called me and said, "Would you like us to deliver the car tonight or tomorrow?" I'm not invested in their company and I don't know these people, but my experience was A-plus plus.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Robert, for choosing Montway. We appreciate your feedback and business.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffBilling

    Reviewed Jan. 31, 2022

    Montway's reps were courteous and got the service set up in a timely manner. In fact, I was surprised at how fast they were able to deliver the vehicle. They were able to lock down a driver in a matter of about three days and the transport was almost exactly 1,000 miles. During the delivery, he brought my vehicle to a local truck stop here outside of town, which was where I met him in order to pick it up. That was strange as I thought they were going to bring it right to the house.

    Montway took my credit card for an initial down payment to secure the services, which was 100-something dollars, then I paid the driver in cash when he delivered the car to my location. But he didn't provide me with a receipt of any kind, which I thought that was curious as well. If he ever came back upon me saying that, I never paid to get the thing done, then I would have no proof to say that I did. But other than that, he texted me during the transport. I would have preferred more exact communication on where the vehicle was to be delivered if I was going to do that again though, because I would want them to bring it to my actual address, not just to my city.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. We are pleased to hear our representatives were courteous. Thank you for your business and feedback.

    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed Jan. 31, 2022

    Montway's customer service was terrific. The process ran smoothly except for the little confusion on my son's end. I had no idea I had two orders going. I kept saying it was going to Fort Bragg but it was not. It was going nine miles outside of the base where his apartment is. But my son had worked it out with the driver who was awesome. He made the experience so much easier for me. My son said the guy went way above and beyond to make it convenient. I was also under the impression it was gonna cost me a thousand but was under.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Colleen, for sharing your experience. We appreciate your feedback on Montway's customer service and the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2022

    We transported a vehicle with Montway which started in the state of Nevada and ended up in another state. The whole transport took four days and the driver was a very nice man. He called me during the transport and the vehicle arrived in perfect condition. It was as though it never left. Considering the times, they were exemplary.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Katheryne. We are pleased to hear about the carrier and how well they communicated with you during your auto transport.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 31, 2022

    Montway had great customer service. They picked the car up and took it to Georgia. I met them there and they dropped it off. The cost was wonderful. I enjoyed the experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Amira. Thank you for sharing your experience. We are pleased to hear you enjoyed your experience.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2022

    It was an easy process with Montway. When the vehicle got to Hawaii, they emailed me to let me know. It was good service and I’m satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Christopher. Thank you for your review. We are pleased to hear about your experience.

    Verified purchase
    CoveragePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 30, 2022

    Montway had the vehicle picked up within a day or two and didn't require the payment of deposit until they were doing the transport. Their reps were fantastic and very good. The driver was a husband-and-wife team and she kept in touch with me the whole time. She even let me know where the vehicle was at and where it was going to be for a little bit because it went from Post Falls, Idaho all the way to Jacksonville, Florida, so it was going to take a bit of time, which was where they were based out of. So, she let me know when it was going to hit the road and an estimated time of arrival. They were a day or two late but that was really good for the amount of miles they had to cover. The vehicle arrived in a condition as good as when it departed and the ending bill was solid. If I had to do it all over again and receive the same amount of service that I did with the driver, I would do it again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Lorraine. Thank you for sharing your experience with Montway. We appreciate your understanding and detailed feedback on our representative and the carrier.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 30, 2022

    I called Montway. They gave me a military discount, so I was pretty stoked. They told me a date. And it was pretty much spot-on. The driver came to pick up my car. He picked it up on the 7th. I gave a deposit. Then he delivered it to Texas. It took two weeks but that was fine with me because I was driving from Washington State on the 14th. So, by the time I arrived in two days, the car arrived. So, the driver was just in time. It was perfect. I had to give him cash, the finishing deposit. He was professional and quick. I will continue to recommend Montway to my friends who are moving from Washington State.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Allen. Thank you for sharing your experience. We appreciate your business and recommendation to your friends.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2022

    It was wonderful with Montway. The representative was lovely.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Lynne. Thank you for choosing Montway. We appreciate your business and feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2022

    The rep from Montway Auto Transport was very friendly. My mother visited us over the holidays and I needed to transport her car back home for her. The driver over communicated. It was great. He texted when he got there. He texted me on the way to my mother's. He told me when he was within 20 minutes of her place. It was absurd. I haven’t seen customer service quite like that. It's not what I expected out of an auto transport company. But that was in a positive way. Maybe it's just our circumstances. My mother's elderly and they knew we needed a lot of info, so they provided that. I wouldn't think twice about calling them again if I needed to move a car again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Andy. Thank you for your review. We are pleased to hear about your experience with the carrier. It was always great to hear when they effectively communicate with our customers.

    Verified purchase
    PriceRates

    Reviewed Jan. 30, 2022

    My car got here quicker than Montway said it was. The whole experience was seamless. I also like the pricing better and one of their associates was awesome.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Allon. We are pleased to hear about your experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2022

    The driver called me when he was about an hour and a half out. They were there when they said they were going to be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Clair. Thank you for your review.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 30, 2022

    Montway was quick and to the point. Being in customer service myself for 30 years, their customer service was painless. After hours response was pretty immediate. They texted at 10 o’clock at night, reassuring me. They texted me and let me know they were an hour out. They called me to let me know they were right off the highway and to make sure I was home. Then they texted to let me know they were outside when they pulled up. Also, the quote came $85 under what everybody else would have quoted me around that same distance, so it was cost-efficient.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Anthony. We appreciate your feedback on our customer service and pricing.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 29, 2022

    Montway was real with me. They gave me the best prices. I really liked the way the agent on the phone sounded, like they actually cared. From out of two other companies I spoke to, they were the most polite and willing to go back and look for better rates. The communication was just fluid and that was a big factor for me. The courier driver confirmed when exactly he'd be arriving so I could plan for someone to be available to give him the car keys. Then when he arrived, he communicated when he was coming so that I would be available. This was the first time I was shipping cars and there were a lot of companies. To stand out among that many, Montway leaves a good taste in my mouth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Eke. We appreciate your feedback and your business. Our team is pleased to hear about your experience.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 29, 2022

    The driver stayed in very good contact with me right up until he arrived. I also made it very convenient for him. Because where I lived in New York, it was on a very busy highway and it wouldn't have been conducive to picking up cars. So I had him pick up the car about a mile from my house. It was a very large, open parking lot to make it easier and safer for him. The only thing was he had me nervous. When he opened the door of the terrain to get the mileage, he saw that I had stuff in it. He said, “Oh, you're going to have to pay more.” I said, “Well, I was told I could put 100 pounds in each vehicle.” But he kept stressing, “If I get weighed, you're going to have to pay more.” But I followed the directions. I was told to put everything below window level, which it was. It was covered and I kept it within the weight limit. But it all worked out in the end and I didn't have to pay more. I paid exactly what I was told I was gonna have to pay.

    The brokers could communicate better with the drivers and say, “If you see an abuse of the rules, then say something.” But I follow the rules to a tee. The back end of the restored Ranchero is like a truck, and it has a frame to keep the Tonneau cover elevated. When the driver saw that it was elevated, he automatically concluded it was stuffed. I knocked on the wooden frame and said, “That's the frame that you're seeing. It's not up like that because it's so packed full of stuff. That's the frame holding up the Tonneau cover. It's just two, bowed wood pieces that hold the frame off. It's not a heavy structure.” So he has these concerns as a driver and he's got experience. But he was almost bullying me from the standpoint that he thought my cars were breaking the rules of being shipped, and they weren't.

    The driver called me en route and said that a smaller company would do the delivery to the final destination. They were wonderful too, and very quick. I had the vehicles delivered to my daughter's address because it was much better. By the time we got down to the street, they already had one car off sitting at the street and they were working on getting the other one off. So that was very easy. They kept in great contact with me also, saying, “We're an hour out. We're a half hour out.” So the final delivery was very good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Brenda, for sharing your experience with Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 29, 2022

    A couple of months ago, I went online and put auto transport from Florida to Texas. Montway came up first, and it seemed convenient because they gave a quick quote right there and then without having to make a call. The Montway reps were very helpful. They worked with me to accommodate everything, even from the original quote to the original driver not being able to show up on time or pick it up. Then they went out of their way to reschedule someone else. The driver stayed in touch. He communicated with me and what time he was going to arrive. He did his best to have everything in place. For some reason, the battery had died by the time he got it, so he helped me push it to a parking spot. He went out of his way, also, to help after the fact.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Carlos. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and thank you for sharing your experience.

    Verified purchase
    Staff

    Reviewed Jan. 29, 2022

    It worked out properly with Montway. The driver was very communicative and he did everything possible to make things very smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Edward. Thank you for your review, and we appreciate your business.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 29, 2022

    Montway's commitment is one of the good qualities on them that I could see. Providing updates in a timely manner is another quality that is good from them. The driver was very friendly and the response was very good. I had a word with him and he showed me the car including the precautions they were going to take while shipping my car. Overall, the driver has done a good job. He came to my home and delivered the car. I would recommend Montway. Definitely, this is one of the good auto transports that I could work with since the last six years. I transported my car two times, and these people are good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Ramesh. We appreciate you for being a loyal customer and for recommending Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2022

    We have worked with Montway in the past few years before and we had a good experience. This time, when we called, they were available on the day we wanted, which was within a week. They confidently said and guaranteed that they would have it on that day and that was very key for me. They were not the cheapest but we went for it and we were happy with the result. The driver apparently subcontracts for Montway. He called us from his cellphone when he picked up the car in Naples. He was flexible with the time and the location and brought it to Boston.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Emerald, for being a loyal customer of Montway. We appreciate your business and feedback.

    Verified purchase
    Staff

    Reviewed Jan. 29, 2022

    I had a very good experience with their rep. They let me know two days in advance, they let me the morning of, and then they let me know when the driver was on the way. The driver also brought the vehicle straight to where I was at. The vehicle also looked like it’d never been touched.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Bruce. We are pleased to hear you had a great experience with our representative and the carrier.

    Verified purchase
    Price

    Reviewed Jan. 28, 2022

    Montway talked me out of an enclosed carrier. Their quote seemed competitive to others and it was the same as the final cost of the service. It took three days from beginning to end and it was faster than I thought it would be. The car was enclosed and it was in great condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Matt. We appreciate your business and feedback.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2022

    Setting up the transport was smooth. They came to the house the first time and scoped everything out. The teams that they had were very professional. However, we're missing a lot of valuable things from Portland and we haven't gotten any answers if we can recover them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Andrew, for your review. We are happy to hear how smooth your process went with Montway. We are sorry to hear you were missing personal items. While we allow up to 100lbs of personal items during transport, personal items are not covered under insurance. If you would like to discuss your concerns further, please email us at feedback@montway.com.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Jan. 28, 2022

    I had an issue at first with my credit card. So I had to contact Montway and tell them that the credit card should be good now. It was fairly easy. I assumed the driver was going to be the same throughout the entire process. But the ending driver and the beginning driver were different. So I was kind of surprised when a different guy showed up with my car. I understand that they were juggling a lot of balls because they had to pick up all these cars. They called me a day before they picked up my car. It was a little bit last minute. I wanted to know a little more advanced. Other than that, it was a totally positive experience. The guy that picked up my car was super thorough and checking everything. Everything was done in a way that made me feel confident that it would turn out well. I paid for enclosed transport and my car was perfectly fine.

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    Response from Montway Auto Transport

    Thank you, Britlynn, for choosing Montway. We appreciate your review and value your feedback.

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    PriceStaff

    Reviewed Jan. 28, 2022

    The driver picked up the car in Texas, delivered it to me, and did a great job. The cost was good too.

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    Response from Montway Auto Transport

    Hi Carter. Thank you for your review.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2022

    I used Montway two ways and I'll use them again. Their customer service is excellent. Their online chat is effective. They never kept me waiting and answered my questions. However, it was very pricey. The price went up about 30% in between trips. But both drivers were nice guys and they contacted me in an open area where we could meet.

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    Response from Montway Auto Transport

    Thank you, Robert, for being a loyal customer of Montway. We appreciate your feedback and your business.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2022

    I liked Montway's customer service when I spoke to them. It was great. Everything went as scheduled and planned. There were no hiccups. So, everything went very smoothly. Part of that is because they have their own drivers. They don't use third party drivers, which was something that I wanted to support.

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    Response from Montway Auto Transport

    Hi Doug. Thank you for sharing your experience with Montway.

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    Staff

    Reviewed Jan. 28, 2022

    It was fantastic with Montway. I don’t think I’ve ever seen a company like that. They kept up with everything and everything was in detail.

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    Response from Montway Auto Transport

    Hi Dan. Thank you for choosing Montway. We appreciate your business and value your feedback.

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    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed Jan. 27, 2022

    The rep was professional, straight to the point, honest about pricing, answered any questions I had in terms of would the car be covered or not, and what is the difference in pricing. The quote was 100% accurate. Because I booked it a month or two out, the rep also give me the caveat that, “I cannot guarantee the price is gonna stay 100% the same. But we’ll talk about that once we get down to that date. Because it will be based on will transport the vehicle." Cool. Understood. Seven days prior to pickup, they called me, confirmed the price was still the same. Because the transport they used accepted it for the price that they solicited for.

    I reached out to my driver as soon as I got his contact information, which was three days prior to him picking it up, to confirm the date and time. He stayed in contact with me to let me know, “There was a delay in picking up one of the vehicles. I won't be able to pick it up at the date and time specified, but I'll be there the following day at the same time.” “Cool. Got it. Appreciate it.” He came, picked up the vehicle, and was in and out. He called me, let me know he was out front. I pulled the vehicle up. They had the vehicle loaded within five minutes. They began shipping it to the destination, and there, it arrived unscathed. I'd recommend Montway.

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    Response from Montway Auto Transport

    Hello Michael. Thank you for sharing your experience with Montway. We appreciate your business and recommendation to others.

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    Customer ServicePriceRates

    Reviewed Jan. 27, 2022

    I called Montway and got a price. I was so happy talking to the person that I didn’t get any more prices. The whole experience of buying a vehicle and having it shipped up from Florida went so smoothly. I had a wonderful experience with Montway. This was my first time and I couldn't have asked for anything better.

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    Response from Montway Auto Transport

    Hi Dave. We are pleased to hear about your wonderful experience with Montway. Thank you for choosing Montway.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2022

    We didn't realize how dense Boston is, meaning that there are gonna be tight spaces where the trailer cannot get through. I was under the impression that the service was supposed to be door-to-door, and I was almost half expecting our car to show up in front of our house. But instead, I had to go to a designated pickup area to pick it up. That was something that was not in the description of the service. Except for that last part, everything went according to plan. I had decent communication with the driver.

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    Response from Montway Auto Transport

    Hi Joon. Thank you for your business and feedback. With door-to-door transport, the carrier strives to pick up and deliver your vehicle as close to your desired location. Auto transport trucks are typically huge and have many physical and legal limitations. We understand the inconvenience of having to meet the carrier and we apologize if we caused any. Please review our door-to-door service for additional details, https://www.montway.com/door-to-door-auto-transport. If you would like to speak with us directly, please email us at feedback@montway.com.

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    Staff

    Reviewed Jan. 27, 2022

    The driver was fabulous, easy to communicate with, and I'd definitely use Montway again. They were great.

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    Response from Montway Auto Transport

    Thank you for your review, Carol. We look forward to assisting you in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2022

    It was a great and easy process. It was very quick and I liked everything. Montway picked the car up on the 14th and it was here on the 23rd. The driver texted me when he was about to pick up the car, and he called me when he was 20 miles away from delivering the car. He took his time. He made sure everything was good. We paid off in cash and he left. I like the company and I would use it again.

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    Response from Montway Auto Transport

    Hi Anaid. We are pleased to hear you had a great and easy experience. Thank you for choosing Montway. We look forward to assisting you in the future.

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    Staff

    Reviewed Jan. 27, 2022

    I was very pleased with Montway. They picked up the vehicle in another state and the delivery was excellent. When they were getting close to Vista, the driver was letting me know that they were coming. When the guys delivered the truck, they were fairly friendly. It went smooth and I liked that. It was a great service.

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    Response from Montway Auto Transport

    Hi Benno. Thank you for choosing Montway. We are pleased to hear you were satisfied with our service.

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    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2022

    Montway seemed nice and they had the best deals happening. They contacted me to let me know when they were going to pick up my car. They worked around my schedule and delivered it sooner. The people that picked it up and dropped it off were very friendly and helpful, and my car was in perfect condition.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Danielle. We are pleased to hear about your experience with our representative and the carrier.

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    Customer ServiceTechPriceStaffBilling

    Reviewed Jan. 26, 2022

    I had strictly email correspondences with Montway's reps, then I followed up with a couple of phone calls to confirm that a provider had been identified. We had very good communication and everybody that I interacted with, including the long-haul driver, was excellent. My vehicle was transported from Central Pennsylvania to Denver, Colorado, so it was quite a long distance, and they were a very professional organization. I was also billed according to what was quoted.

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    Response from Montway Auto Transport

    Thank you, Jasen, for sharing your experience with Montway. We appreciate your business!

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    Customer ServicePriceStaffRates

    Reviewed Jan. 26, 2022

    Montway gave me clear instructions and contacted us when it was close to the time to do the transport. The pickup was fine. The travel was from Utah to Rochester, New York and the driver called to let us know he was within striking distance. The drop-off was on time. But I didn't really care for the place when he dropped the car off. Other than that, everything was great. The process from start to finish was easy and smooth and the price we were quoted stayed the same.

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    Response from Montway Auto Transport

    We appreciate your business, Melinda. We are happy to hear our representatives provided clear communication. Thank you for choosing Montway.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2022

    Montway's customer service was great. I liked the customer service representative, and I felt confident in them.

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    Response from Montway Auto Transport

    Hi Candice. Thank you for reviewing Montway.

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    Rates

    Reviewed Jan. 26, 2022

    I needed to transfer a vehicle down to Florida from Maryland. I went online read a bunch of reviews. Montway looked like they were pretty highly rated. Everybody was saying good stuff about using them. It was the first time I used a carrie, and it all worked out very well. They were on time for the pickup and for the drop. They communicated well. I was pretty happy with everything.

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    Response from Montway Auto Transport

    Hi Carl. Thank you for sharing your experience with Montway and trusting us to assist in your auto transport.

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    Customer ServiceTechStaffBilling

    Reviewed Jan. 26, 2022

    The rep was nice and helpful. Also, the driver was spot-on. He let me know when he was leaving, where he was, when he was close, and when he was there. So, there was constant communication. The car was the way they picked it up and the same way they dropped it off. Montway allowed me to put something in the trunk. Everything I put in there came back to me. Also, the ending bill was exactly what the rep told me.

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    Response from Montway Auto Transport

    Thank you, Antoinette, for sharing your experience with our representative and the carrier. We appreciate your business.

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    Customer Service

    Reviewed Jan. 25, 2022

    It was a great experience with Montway. They showed up on time when they were supposed to, loaded it all up and drove away. We heard from them, about halfway point. Then when they dropped them off, they let us know that they were dropping them off.

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    Response from Montway Auto Transport

    Hello Donald. We are pleased to hear about your great experience with Montway. Thank you for choosing Montway.

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    Reviewed Jan. 25, 2022

    The overall process of working with Montway was fine. I would recommend them.

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    Response from Montway Auto Transport

    Thank you, Harold, for choosing Montway. We appreciate your recommendation.

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    Customer ServicePricePunctuality & SpeedStaffTransparencyCommunication

    Reviewed Jan. 25, 2022

    The customer service was super good. They worked quick and got my car down here in two days. It was a 14-hour drive, and the driver kept me updated. It was all-around good. The cost was also good compared to how quick they got the car down here. I had a lot of quotes from different companies, but they weren't gonna be able to get the car down anywhere near as quick as Montway did.

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    Response from Montway Auto Transport

    Hi Brady. Thank you for your feedback on our representative. We appreciate your business and thank you for choosing Montway.

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    PriceStaff

    Reviewed Jan. 25, 2022

    The driver was on time. It was a bit costly, but it’s safe and reliable. I will definitely refer Montway.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Anish. We are pleased to hear you would recommend us.

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    PriceRates

    Reviewed Jan. 25, 2022

    My son needed to get his car transported to Hunstville, Alabama from Miami, Florida. Setting it up with Montway was really easy and it went smoothly. Then, the quote they gave me was the same as the final price.

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    Response from Montway Auto Transport

    Thank you, Zelda, for your feedback. We are happy to hear about your smooth experience with Montway. We appreciate your business!

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    PriceStaffRates

    Reviewed Jan. 25, 2022

    Montway's price was a little expensive but it was cheaper than everybody else's. This is the third time I've had a car transported. I live in Delaware and the car was coming from California. The driver was very professional, knowledgeable, and helpful. He had a little situation going and we helped each other. I had a very favorable experience.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Tyrone. We appreciate your business and feedback.

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    Customer ServicePriceStaff

    Reviewed Jan. 24, 2022

    We picked Montway because it was cheap, and it was available online and the fastest, too. The Montway reps were professional, clear and concise. The driver communicated through text messages and phone calls. He communicated where he would be and what time he would be there. We met him, and we took the delivery.

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    Response from Montway Auto Transport

    Thank you, Akhil, for choosing Montway. We appreciate your feedback on Montway.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 24, 2022

    The reps explained everything and the charges. I booked the appointment a month before I actually needed Montway. I changed my pickup day a couple of times because of escrow. But when the pickup window arrived, they called and wanted to know if they could get it a day early, which I said was fine.

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    Response from Montway Auto Transport

    Hi Steve. We are pleased to hear about your experience and thank you for sharing your feedback.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2022

    The driver was awesome. They picked up my car and they brought it to me. It started in Fredericksburg, Texas, and it ended in Crown Point, Indiana. It was not even two whole days. I couldn't have asked for a better experience. I called Montway and told them I was very pleased. Sergio was the fellow's name that picked up and I said I was very happy with him. I will use Montway again.

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    Response from Montway Auto Transport

    Thank you, Donna, for sharing your experience with Montway.

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    Customer ServiceCoverageTechPricePunctuality & SpeedOnline & AppStaff

    Reviewed Jan. 24, 2022

    I used Montway to transport the BMW I bought in California to New York and was quoted between five and nine days. That was one of the things that was great about Montway. Everything was easy. They have a process on their website where I can pump out my own quotes. Once I was able to do that, it was just about them assigning it to somebody. They seemed to be able to do that quickly. At some point, there was a prompt for me to call and give some info. They do the dispatch to whichever companies they use.

    The quote was great. It was better than all the other providers that I was looking at. I did an open transport and it was insured. Montway gave me a window of time that they're gonna deliver the car and the driver came within that window. He dropped the car right off my house in about four and a half days. I live on a road that is wide enough for a big truck. The car seemed to have been treated properly. The driver was knowledgeable and he knew how to drive my stick car. If any of my friends need to transport a car, Montway would be the first one that I would recommend.

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    Response from Montway Auto Transport

    Thank you, for trusting Montway to assist in your auto transport from California to New York. We appreciate your business and thank you for sharing your experience with Montway.

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    Staff

    Reviewed Jan. 24, 2022

    Montway did the job they were supposed to do and everything was good. When my motorcycle got to the other end of the line, they went above and beyond in unloading and taking care of it. It also arrived in the same condition as it was when it left.

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    Response from Montway Auto Transport

    Hi Bob. We are pleased to hear about your experience with Montway. Thank you for choosing us to assist with transporting your motorcycle.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 24, 2022

    We had a car accident in Phoenix. We live in Utah and we were visiting down there and had a little accident. They towed the vehicle and it had to be fixed down there. Because of the supply chain thing that was going on, we had to wait two months to get it back. It was right during the holidays and we didn't want to go down there. Therefore, we had it brought up here. And the driver that brought it up was from Herriman, Utah, was a very nice, young man, and we were very pleased.

    My husband set everything up and he said the Montway rep was very good. My husband said he was a little bit persistent. But that’s okay. He wanted to help us and we were pleased. The driver told us when he would be there and he was there. He picked it up one day and drove it up. It was about an eight-hour drive from Phoenix to here. The guy took it off the truck and put it in the driveway and then rang the doorbell. We were waiting for it, but we didn't even hear him come up. We were overwhelmed when it was sitting in the driveway just like it looked before it happened.

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    Response from Montway Auto Transport

    Thank you, Mrs. M., for your review. We appreciate your business.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 23, 2022

    The rep was very quick. He came and then he had the paperwork done. He loaded my motorcycle, and it was delivered on the date that they said it would be delivered. It was very smooth. The amount they quoted was exactly what they charged. It was a fair cost considering the experience. There was no delay.

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    Response from Montway Auto Transport

    Hi Vinay. Thank you for your feedback. We appreciate your business and value your feedback. We are pleased to hear everything went smoothly.

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    PriceStaffBillingRates

    Reviewed Jan. 23, 2022

    I set the car transport up online. There was a change on what time I wanted which changed the bill a bit, but in terms of what I was priced at the end versus what I was quoted, there was no difference. The driver was extremely competent. He knew how to do his job above and beyond. And he was good at communicating and solving problems. I like that a lot. I would definitely recommend Montway.

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    Response from Montway Auto Transport

    Hello Alexander. Thank you for your business and review. We also appreciate your recommendation.

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    Price

    Reviewed Jan. 23, 2022

    They were really good. A plus. The quote was what they said it was going to be. The cars came in perfect condition, too.

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    Response from Montway Auto Transport

    Hi Dena. Thank you for your rating and review. We are pleased to hear about your experience and thank you for your business.

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    Staff

    Reviewed Jan. 23, 2022

    Montway transported my car from California to Georgia. The only thing was I wanted a specific date but I had to change that because they could not give me a guaranteed date without adding more fee to it. Then it really wasn't going to be that guaranteed even after they did that. Other than that, the process was fine. The driver was nice. My wheels were very muddy but my car came to me in the same shape I gave it to him.

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    Response from Montway Auto Transport

    Thank you, Katy, for sharing your experience. We appreciate your feedback and thank you for your business.

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    Customer ServicePricePunctuality & SpeedTransparency

    Reviewed Jan. 23, 2022

    I had a really good experience with Montway. I had a vehicle shipped in the past and waited about two months to get it. With Montway, it was very quick and streamlined. Customer service was great. I got a quote within a 15-minute phone call. The quote was about the middle of the road from other quotes that I've gotten. I liked the straight-up transparency that I got. In other trucking companies, it took several phone calls, or I get one phone call and have to wait for an answer on the quotes for several days. I also enjoyed interacting with the husband and wife trucking team that hauled it over. They were great too. The vehicle was in the same condition as I left it, as well.

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    Response from Montway Auto Transport

    We are pleased to hear about your experience, Scott. Thank you for choosing Montway, and we appreciate your business.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 23, 2022

    I transported my show vehicle to my friend in Georgia for artwork. I used Montway and they were very informative, polite, and professional. I had to push back the delivery for a month and they still gave me the same price. I was given a little short notice on the pickup from Montway itself, not from the person who picked the car up, but they worked with me and that was really great. Also, amazing doesn't even cover the gentleman who picked up my car. I've got a lot of money in this vehicle and I felt very safe with it being in his hands. Then, he gave me his cell phone number and we communicated throughout his entire travel.

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    Response from Montway Auto Transport

    Thank you, Brandi, for your kind words. We are pleased to hear about your experience and thank you for reviewing us.

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    Staff

    Reviewed Jan. 22, 2022

    Everybody was professional and clear and said that they were going to pick up when they did. It was 100% good.

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    Response from Montway Auto Transport

    Hi Randy. Thank you for your review on Montway.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 22, 2022

    At the start, working with them was very efficient. The only downside was that after I booked, the communication as to when they were picking up the car wasn't the best. But once they picked up the car, the actual driver was the best. He was very communicative. He was also very helpful and flexible with dropping off. The car got there in one piece and it was a competitive price. Check Montway out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Elena. Thank you for sharing your experience with us. We apologize for the issue with communication from the carrier. We are pleased to hear once the driver picked up your car, his communication improved. Thank you for choosing Montway.

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    Sales & MarketingPunctuality & SpeedTimeliness

    Reviewed Jan. 22, 2022

    I talked to a guy and he was reasonable. Then I talked to a woman, and when I decided to do more than one vehicle, they worked with me and gave me a little discount. I was happy with the little discount. Something was better than nothing. The pickup went great. He was there bright and early the next day morning. Whenever I told him what was wrong with the car, it needed a jump-off, he said, “Okay, no problem.” He put everything on the truck. Everything was good. I wish Montway transports more than just cars 'cause I needed boat transport. But I can’t find a way to transport my boat.

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    Response from Montway Auto Transport

    Hi John. Thank you for choosing Montway and shipping multiple vehicles with us. We appreciate your business and your feedback.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 22, 2022

    The fellow I talked to was very courteous and helpful. I told him the pickup day and then I called him back, and I said, "I can't have that for pickup day. I have to slip it two days." He said, "Okay." Then when I slipped it two days, they called and said, "We'll be there on that day." The fellow came up with a single-layered trailer, it can only hold three cars. He said, "I'd be there at 10 o'clock." But he didn't come. 11 o'clock, I called Montway and they said, "He's loading another car. He's coming to your place last because you're gonna be the first car he drops off."

    He came and picked up. It was a nice fellow. He did not speak English very well, but I didn't have any problem with that. I asked him when he would be there and he said, "two days, three days." Two days later, he showed up and delivered the car that evening. He left here about 3 o'clock and he arrived at 9 o'clock two days later. We were quite satisfied with the service. The price was also comparable to everybody else's.

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    Response from Montway Auto Transport

    Thank you, Matthew, for sharing your feedback. We are pleased to hear you were satisfied with your service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 22, 2022

    I bought and shipped a 2009 Mazda Miata. I checked out three companies and I went with Montway. The others sounded a little too fly-by-night and Montway was very professional. They had good follow up, too. I asked all the questions and I wanted my car to be transported in an enclosed trailer. They were accommodating and the quote they gave me was reasonable. It was a little over $1,000, which was what I expected. But the deliver arrived late at night and it was a long trailer. There was a little bit of confusion that the guy drove past my house and there was nowhere for him to turn around. But he parked right off my block and we got the car out. All in all, I got what I expected and my vehicle was not damaged. My driver was accommodating as well and there were no hiccups.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Paul. We appreciate your business and feedback.

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    Staff

    Reviewed Jan. 22, 2022

    I got my car delivered through Montway in three days. So, I was happy. The driver and I had like a small chat and he was thoroughly checking any damages in my car. There was no damage and I got it delivered as it is.

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    Response from Montway Auto Transport

    Thank you, Rahul, for sharing your experience. We appreciate your business and value your feedback.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 21, 2022

    Montway delivered what they promised to me. They have a competitive price. Also, communication was great. I was able to get word on when the driver would arrive. Everything went well. I was perfectly satisfied with the experience.

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    Response from Montway Auto Transport

    Thank you for your review, Balaji. It is always a pleasure to hear we have a satisfied customer.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Jan. 21, 2022

    I called Montway and I told them that I needed somebody to pick up the car that day. It was around 11 AM at the time in Dallas, Texas and I told them that I needed the car not to be delivered later than Sunday. They shopped around while I was on the phone with them. They called many people and gave me a price of $1,800. I was transporting a BMW 5 Series so I wanted it covered but at the end, they couldn't get the covered one. They said it was going to be open and for the open one, they gave me a refund of $300. That day, at 5 PM, the guy came to pick up the car and on Sunday at 3 PM, he delivered the car in Seattle. Montway was super good.

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    Response from Montway Auto Transport

    Hi Reni. Thank you for your review and for sharing your experience with Montway.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 21, 2022

    Montway was really efficient and their service was not cost-prohibitive. It wasn't overly expensive either and the vehicles got to their destination safely. We weren't really expecting anything negative to happen but the driver did a good job taking care of the vehicles and getting them there on time. He was a little early on the pick-up, which potentially was an inconvenience, but we worked it out.

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    Response from Montway Auto Transport

    Thank you, James, for your review. We appreciate your business and value your feedback.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 21, 2022

    The person who ended up calling me direct after I selected the service was able to work with me though we had a unique set of circumstances. The way the trip was planned, either they would have had to pick up after we'd already left for the airport, or they would have dropped off before we could guarantee that we would be at our new destination. The rep from Montway was able to work it out so that the car was guaranteed to be picked up before we left Tampa and guaranteed that it wouldn't be dropped off before we got to Indianapolis. The transport went great and the cost went down slightly based on the timing. However, we're in a new neighborhood so the driver didn't have the ability to map the address. He contacted me early enough to let me know that he was close. He had a hard time with the truck though because it end up being a little bit later than was expected. He said he was expecting to be here at about 4 o'clock in the afternoon but he ended up showing up 11 o'clock that night.

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    Response from Montway Auto Transport

    Hi Charles. Thank you for sharing your experience. We appreciate your business and value your feedback.

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    Punctuality & Speed

    Reviewed Jan. 21, 2022

    It was perfect with Montway. There was one time where there was a little bit of confusion, but everything got resolved very quickly. I intend to use Montway again next year when my husband wants his car transferred down here. They have very reliable, quick and door-to-door service. They came right to my house and delivered it right to the driveway.

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    Response from Montway Auto Transport

    Thank you, Daryl, for your review. We are sorry to hear about the confusion and are pleased to hear it was resolved quickly.

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    Reviewed Jan. 21, 2022

    Montway moved my Honda from Oxford, Mississippi to White Rock, New Mexico. They were so efficient and forthright, and the price was right. I had good vibes from them. I got cheaper quotes from other places, but I didn't feel that they were quite as reliable. I had a tentative delivery date and I hadn't heard from them, so I jumped the gun and called ahead, and they said they were an hour from my house. They were trustworthy. The driver arrived within an hour.

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    Response from Montway Auto Transport

    Hi Dorothy. Thank you for choosing Montway. We are pleased to hear about your experience and thank you for your review.

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    Reviewed Jan. 20, 2022

    The person that picked my car up was extremely nice. It was the best experience. He dropped the car off at our convenience on the terminal of the airport when we landed in Orlando. So, I couldn't have asked for a better service. I’m a completely satisfied Montway customer. Use them.

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    Response from Montway Auto Transport

    Hi Abhishek. We are pleased to hear about your interaction with the carrier. Thank you for choosing Montway.

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    Reviewed Jan. 20, 2022

    The driver had a little trouble finding my place, but that's not uncommon because GPS doesn't know where I am. But it only took a couple of minutes and went very well. Others could trust going with Montway.

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    Response from Montway Auto Transport

    Hi Brian. Thank you for sharing your review on Montway.

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    Reviewed Jan. 20, 2022

    Montway did a good job and I’m happy. It was easy to schedule and they have professional drivers. They explained everything and the delivery was prompt. If I have to do this again, I’d definitely use Montway.

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    Response from Montway Auto Transport

    Hi Michael. We are happy to hear how easy setting up your transport was and the transport went well. Thank you for your review and for choosing Montway. We look forward to assisting you in your next auto transport.

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    Reviewed Jan. 20, 2022

    Montway did what they said they would do. Also, the price was what they said it would be. My car arrived exactly the same as when they picked it up. I'm thrilled. I have already recommended them.

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    Response from Montway Auto Transport

    Thank you, Valerie, for your business and recommendation. We appreciate your review and value your feedback.

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    Reviewed Jan. 20, 2022

    It took about a week to transport my vehicle from California to Maryland and they said that we could put items in the car. My mom was not in the area when she got the car moved, so she had someone there to drop off the car. They packed the car up more than what she wanted and the driver didn't say anything. But after the car was already loaded and was on route, a rep from the company called me asking for more money because there was too much stuff in the car.

    We could have gotten that knocked out of if they did this before. I didn't know that was an issue until the car was already shipped and I didn't like that they asked for more money after I paid for everything and after the car was already shipped. But the delivery was perfect. When the guy got here and dropped it off, it looked great. He took his pictures and moved on. I even gave him a Thanksgiving plate. All in all, the total process was smooth and I loved it. I also liked that they took credit card payments because that was the biggest issue.

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    Response from Montway Auto Transport

    Hi Darrell. Thank you for your review. We allow up to 100lbs of items in the trunk or backseat of the vehicle with the initial quote. We are pleased to hear about your experience with the driver and thank you for choosing Montway.

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    Reviewed Jan. 20, 2022

    Montway was perfect. They phoned a little bit and returned all my calls and emails. Even before the transporting of my vehicle, I felt they had a pretty good process in place. They do what they say they're going to do and took a low down payment. The driver showed up right when they said they would and everything was crystal clear. There were no issues in administration to the actual transporting of my truck including delivery. I got updates with the driver. He called me, told me where he was and when he was gonna deliver, and made the adjustment when I told him I was at a hotel. I've already recommended Montway to a friend.

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    Response from Montway Auto Transport

    Hi Ondrell. Thank you for your review. We appreciate your business and recommendation to your friend.

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    Reviewed Jan. 19, 2022

    We shipped a 2016 Honda Fit for about 3,100 miles through Montway. I got a good feel from the person I spoke to on the phone and they were very businesslike. They weren't aggressive. A friend of mine also used them in the past and was very happy. The quote they gave me was not the lowest, it fell right in the middle range of the quotes I got, but I felt like I could trust them when I was talking to them and I didn't get that sense from almost any other transport broker. The car was delivered to my daughter in California where they brought it to her residence. It was transported in an open truck and it arrived in perfect condition. All in all, the cost was a little bit high, but it was worth it for the peace of mind.

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    Response from Montway Auto Transport

    Hi Daniel. We are pleased to hear about your interaction with our representative. Our team appreciates you for trusting us to assist in your auto transport.

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    Staff

    Reviewed Jan. 19, 2022

    A relative had recently transported another car from Boston to Seattle. She had a good experience. Montway knew what they were doing. The driver contacted me. We set a time, he was there, and that was it. It was easy. I would use Montway again.

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    Response from Montway Auto Transport

    Hi Laurie. We are pleased to hear you were referred to us. Thank you for choosing Montway, and we appreciate your business.

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    Reviewed Jan. 19, 2022

    Setting up with Montway was quick and easy. At first, I had kind of a tough time getting ahold of them, but that got sorted out later in the day. Once I finally got ahold of them, everything went smooth from there. The driver was perfectly pleasant and the vehicle was spotless when it arrived. The price was good too.

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    Response from Montway Auto Transport

    We are pleased to hear about your experience, Charles. Thank you for the review.

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    Staff

    Reviewed Jan. 19, 2022

    The rep was extremely helpful. Everything was done within a day. It was great. Montway was very professional, friendly, efficient, and responsive.

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    Response from Montway Auto Transport

    Thank you, Bonnie, for sharing your experience with Montway. We are pleased to hear you had a great experience.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 19, 2022

    The process with Montway is quick, easy and professional. I've shipped a car before and doing it with them is a whole lot easier. I get an instant quote. I’ve done it more than twice with Montway, but twice, the truck driver asked for more money for fuel. It was a long ways away, so I gave him extra money. But other than that, when I get a quote, that’s what it is.

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    Response from Montway Auto Transport

    Hi Delmar. Thank you for being a loyal customer of Montway. We appreciate your business and value your feedback.

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    Reviewed Jan. 19, 2022

    I had Montway transport a sedan. Their reps were really nice. They were very clear about the details and the process. So, they are good. The quote was a bit high, though. I was dealing with other people and they were able to give a discounted price than what Montway gave, but one of my friends who used Montway said the service was good. We need the quality, so I chose Montway. The sedan was full of dust when it arrived but the time they mentioned met my expectation. Overall, Montway could work on the price a little bit and maybe they can offer a service to clean the cars up and then charge whatever is needed for that.

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    Response from Montway Auto Transport

    Thank you, for choosing Montway, Bharath. We appreciate your business and value your feedback. We will share your concerns with the appropriate team.

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    Reviewed Jan. 18, 2022

    The pickup went really smooth. They did it in about 20 minutes. My uncle was very happy with how the vehicle was delivered. It was on time and there was no damage.

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    Response from Montway Auto Transport

    Hi Carlos. We are pleased to hear about your smooth transport. Thank you for your review.

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    Reviewed Jan. 18, 2022

    Everything from confirming the details to the pricing of everything and down to the confirmation of the day that it was being shipped and the arrival, was very clear and helpful. The driver was great as well. The driver was super nice and friendly, and gave me a nice heads-up. They dropped the vehicle off, and I paid them the remaining bill upon arrival. I even gave them a little bit of a tip just because they seem so flawless with their overall customer service. The vehicle was in a covered trailer so it was arrived nice and clean. Everything exceeded my expectations. It was my first time shipping a vehicle, so I was a little bit nervous. But the pricing seemed very competitive and affordable. Overall, the customer service was great. Everything was accurate.

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    Response from Montway Auto Transport

    Hi Ryan. Thank you for providing us with a review on your experience with Montway. We appreciate your business!

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    Reviewed Jan. 18, 2022

    The driver seemed nice and genuine. I appreciated him driving throughout the holidays. He picked the vehicle up on Christmas Eve, and it was in Utah in a couple of days. The communication was good. There was a point where there was a storm, and he got held up. There was a little bit of delay in the last communication, but it wasn't anything to complain about. The whole process was pretty easy and seamless.

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    Response from Montway Auto Transport

    Hi Mariah. Thank you for sharing your experience with us and choosing Montway.

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    Reviewed Jan. 18, 2022

    The cost was a little on the expensive side, but I looked more for convenience. I already hired another company but it did not turn out as expected. So, I decided to go with a more reputable company that would do what they said. Montway was very good. The transport was very easy to set up and do. We set up in a Walmart parking lot from Columbia. And it took a week, which was fine with us.

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    Response from Montway Auto Transport

    Hi Tracy. Thank you for leaving us a review. We appreciate you for giving us a chance to assist in your auto transport. We are pleased to know you are a satisfied customer.

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    Customer ServicePriceStaffTransparencyCommunication

    Reviewed Jan. 18, 2022

    Montway gave me the more affordable quote that I could afford at the time. They were very helpful and flexible with me. They answered all my questions. They kept in contact with me closer to the time that they would come to pick up the car and also when they had the car. The people who did transport my car kept me updated. They called and texted me. So I wasn't worried about my car.

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    Response from Montway Auto Transport

    Hi Ashleigh. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 18, 2022

    Montway is great, professional, easy to communicate with, and accommodating. The quote is what it is and they don't overcharge. They don't change what the cost is and there's nothing hidden. They're not the cheapest on the block but with them, you're gonna get what you signed up for. The last time I used them, the transport was quick which took five days.

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    Response from Montway Auto Transport

    Thank you, Nicole, for being a loyal customer of Montway. We are thrilled to hear about your experience and look forward to assisting you in the future.

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    Reviewed Jan. 17, 2022

    Montway's price was reasonable and I liked the incentive that they offered when it came to protection of my vehicle and making sure it got here safe. The whole transport took about three days and I communicated with the driver pretty much every day. He was really nice and he allowed me to text him. I allowed him to text me back and forth about the vehicle’s starting point and midway, and when it got here. He also contacted me hours before the delivery letting me know he was about 10 minutes down the road. I was waiting outside when he got here then he pulled up on the opposite side of the road, which was enough room to get the truck off the transport. At the time, my battery was low so he had to jump it. Then he drove it off the truck.

    I also gave the cash to him for the transport and he gave me a card. He thanked me for my service and I thanked him for his. He was in the military too, so we had a little personal conversation. I was skeptical at first with transporting because I heard horror stories but I took a chance and I’m glad I did. The service I received was good.

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    Response from Montway Auto Transport

    Thank you, Marlon, for your feedback. It is always nice to hear we offer reasonable rates. We appreciate your business and thank you for trusting us to assist in your auto transport.

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    Reviewed Jan. 17, 2022

    Montway was great and our driver was wonderful. His name was Thomas. We wanted our auto transported the week of Thanksgiving. Someone was supposed to come the 22nd, on Monday, and Thomas called and said he could pick it up Saturday, the 20th, which was even better for us. He was prompt and took his time to load it. I was impressed watching him, how he lined it up on the transport and anchored it. He left Saturday afternoon and by Monday afternoon, he delivered it to our friends in Fort Myers. They received it, and there was no issue there at all. We were very happy. I paid for an extra 100 lbs. At first, I was confused. It said one 100 lb. piece of luggage. But I called and spoke to someone, and they verified I could have up to 100 lbs., no charge. It could be in several pieces of luggage.

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    Response from Montway Auto Transport

    Hi Carol. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.

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    PriceStaff

    Reviewed Jan. 17, 2022

    I got a quote from a couple of other companies and they were a little more. But I thought, "Okay. This is little less. But do you get less or more?" And I was 100% happy. Montway is one of the best companies that I have dealt with. They are the most efficient. From one point to the other, it went perfect. The driver is superior. If I move a vehicle back to Chicago, I will look for the same company if I can get the same driver. Their efficiency is 100%.

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    Response from Montway Auto Transport

    Thank you for choosing Montway, Carlo. We appreciate your business and are thrilled to hear you're 100% happy with our services. We look forward to assisting you in the future.

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    Reviewed Jan. 17, 2022

    Montway's communication throughout the transport was exactly as expected. Kept posted up progress as we've been led to believe it would be.

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    Response from Montway Auto Transport

    Hi Dan. Thank you for sharing your feedback on your experience with Montway. We are pleased to hear about the communication you received from our representatives and carrier.

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    Reviewed Jan. 16, 2022

    Montway was great. And the guy that dropped the car off was a super nice guy. He even called me and right when something small happened, that he would just be a few hours late, which he didn’t have to do. But the communication was good. That was the first time I've ever had someone bring a car to me. Right to my front door. I couldn't believe it. And if I ever go somewhere again, I will do that. That was much easier.

    The one thing that I was worried about was never doing it before, and giving my card number over the phone. My car is a show car and I trusted it with somebody else that I've never met before and a company I've never heard of before. If I knew there was some kind of insurance, like it wasn't just some guy coming to pick my car up and heading off somewhere. If I just knew that the car would be safe no matter what. Montway told me it would be. But it was more of a guarantee that they would not steal my car. And if anything went wrong, then it could be replaced. But I just gotta trust them. And it turned out all great. I was so happy.

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    Response from Montway Auto Transport

    Hello Dave. We appreciate your feedback on your experience with Montway. Thank you for trusting Montway to assist in your auto transport. We look forward to assisting you in the future.

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    Reviewed Jan. 16, 2022

    Everything went very positively. I got my Bentley safely down to Florida. The only thing was that I never got to work with one person through the whole thing. Every time I had a question, I would get routed to another person. But being somebody that has had a number of my own businesses, I like the idea of being able to work with one individual. Other than that, I would recommend Montway and I would work with them again.

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    Response from Montway Auto Transport

    Hi Peter. Thank you for your business. Our team values your feedback and will share it with our team. For further assistance, please email us at feedback@montway.com.

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    Reviewed Jan. 16, 2022

    Everybody was professional and did a good job. The guy who set up the transport was very responsive. At one point, I needed to get in touch with the driver. They gave me his cell number, and I was able to reach out to him. The driver was prompt on his communication. He left on a weekend then told me that based off his estimated time, the delivery extended one day. I wasn't in a rush and the delivery was within the expected time that Montway had given me, which was 5 to 10 days.

    The driver and I met outside my neighborhood 'cause he had one more car after mine and he didn't want to try to bring the load he had. We met at a local store with a large parking lot and he lowered the car out there and let me inspect around it, to make sure everything was according to what I purchased before they picked it up. The driver had this electronic signature thing and I signed off on it then he sent me my receipt with pictures that he took with his Apple with him. Overall, Montway has great customer service and it was a seamless transaction.

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    Response from Montway Auto Transport

    Thank you, Keon, for your feedback. It is always great to hear we were professional and responsive while assisting our customers with their auto transport.

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    Reviewed Jan. 16, 2022

    I used Montway back in October to move a car from Auburn Hills, Michigan, down here to Lakeland, Florida. Then, I used them again when wanted to take one of my other cars and move that over to a Lake Worth Florida, where I'm moving to. They were very professional and very fast. Their rep went through everything. I told him he didn't have to go through it because I've shipped many cars before, so I understood the process. But he still went through what the expectations were, what you could expect, and how we'd coordinate.

    As for the driver, I got a phone call the day before he was coming about what time he’d be there, approximately. The day of showing up, he called me 45 minutes before he arrived, then I picked the car up and off he went. The car was dirty when it arrived but it was snowing and raining from Michigan, down to Florida. So, I expected that as it was an open carrier. But there was no damage to the vehicle. All in all, Montway is the most competitively priced for the highest level of quality service you can get transporting a car in an open container.

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    Response from Montway Auto Transport

    Hi David. Thank you for being a loyal customer of Montway. We appreciate your feedback on your experience with our representative and the carrier. We look forward to assisting you in the future.

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    Reviewed Jan. 15, 2022

    I liked that Montway gave quotes right away and the quotes were fair. The other company I contacted had similar quotes, so I knew their rates were competitive. Everything also happened as expected, which was good. I was there for the pickup and it was very quick. I was just handing over the check and paperwork, and I didn’t even have to stay around, but I stayed to watch the driver load the car.

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    Response from Montway Auto Transport

    Hi Stan. Thank you for choosing Montway. We are pleased to hear we met your expectations and thank you for your business.

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    Reviewed Jan. 15, 2022

    The rep asked me what I wanted in terms of a close transport and when I needed it. And they found somebody. The transport took two weeks. I didn't have any interaction with the driver until the end, about three days before he arrived. And that was just scheduling the time and place. I met him at a nearby Home Depot parking lot. He backed the car off of the truck. We inspected the car, he inspected the car, I signed off on something, and I drove it home. Montway's quote was very accurate and comparable to the quotes I got from other services. I had a favorable experience.

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    Response from Montway Auto Transport

    Hi John. Thank you for sharing your experience with Montway.

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    Reviewed Jan. 15, 2022

    Whenever I called Montway, I got a person and they knew who I was. They also knew my car and my destination. I've dealt with other companies that you never got the same person, and they couldn't solve a problem when there was a problem. So, I'm very happy with Montway. It was good connection and they were door to door. They told us how long the transport was gonna take and that we could always reach the person that came and picked up the car. Everything went smoothly.

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    Response from Montway Auto Transport

    Thank you, Florence, for providing us with a review. We are happy to hear everything went smoothly and appreciate your business.

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    Reviewed Jan. 15, 2022

    Montway's reps were excellent. They gave me a quote and that's what I paid. I'd tell others to use Montway.

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    Response from Montway Auto Transport

    Hi Robert. Thank you for rating us and sharing your feedback. We appreciate you for recommending us to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2022

    We had very good experiences with the gentleman that picked up the car and all of the people that we talked to. They picked up on the Sunday, they called me the Monday evening, the car was delivered on the Tuesday morning. It was very quick. The driver was courteous when I dropped the car off for him. I lived in a gated community and I took the car to the gate and he was there. He welcomed me very well and took the car and told me where the car was. I asked him how many days, he said two. I said, “Do you normally drop the car?” “Yeah.” He told me he would be the one dropping the car off there. And he would call my son and tell him when the car was there, and everything was delivered on time. My son received it, checked it, and everything was still in good condition. They received everything. Everything went well. That was a very good experience.

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    Response from Montway Auto Transport

    Hi Iann. We are pleased to hear you had a great experience with Montway and the carrier. Thank you for using Montway to assist in your auto transport.

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    Reviewed Jan. 14, 2022

    Montway did a really good job. They're very communicative. I can call them right away and somebody's always there to answer. It was the same thing with the driver. He gave me his personal number. He was updating me, and I didn't even have ask for it. I just had a couple of questions, and he was really on top of things. On top of that, he was ahead of schedule.

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    Response from Montway Auto Transport

    Hi Ismael. Thank you for your review on your experience with Montway. We are happy to hear that both the representative and carrier were responsive and helpful in answering your concerns.

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    Reviewed Jan. 14, 2022

    I had used Montway a few years ago and it was quick. Montway’s drivers got one of the vehicles here in five days, and one took seven days. So I was very satisfied. The drivers were great. They stayed in touch and let me know where they were at. It went really good.

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    Response from Montway Auto Transport

    Hi Aaron. Thank you for being a loyal customer of Montway. We are pleased to hear the carrier communicated throughout the transport. We look forward to assisting you in the future.

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    Reviewed Jan. 14, 2022

    Montway called me to keep me updated. And the car was delivered within seven days. It was accurate to the penny on the final. They were a little high. But they got the job done, where the guy that quoted less didn't get the job done.

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    Response from Montway Auto Transport

    Hi Deeann. Thank you for choosing Montway. We are pleased to hear you were satisfied with our service.

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    StaffTransparencyCommunication

    Reviewed Jan. 13, 2022

    I had an antique vehicle in New Jersey that I need to be shipped to Florida. I needed an enclosure. Because the vehicle had no brakes and the vehicle was inoperable. I got photographs of some people who were there. And I saw the trailer enclosure that they had and the security of it, so I was happy. Montway kept me updated and gave me an hour out heads up where the driver was, and did a good job getting it into the garage for me. The guy helped me push the thing up the driveway. It was very efficient. They did a good job. I'd recommend Montway to anybody who reached out and needed some suggestions.

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    Response from Montway Auto Transport

    Hi Darren. Thank you for trusting us to assist with the transport of your antique car. We appreciate your business and recommendation to others.

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    Reviewed Jan. 13, 2022

    I had a seamless experience with Montway. There was a little delay, but that was to be expected sometimes given the weather. It was a huge transport and it was cross-country. They kind of put my mind at ease. It was an experience watching them load the car into the truck. I was thinking about them having to go through the Rocky Mountains. It's a big truck and it's got a lot of cars on it. You just pray that everything goes right. But they met my expectations on the pickup side and on the drop-off side as well.

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    Response from Montway Auto Transport

    Hello Ralph. We are pleased to hear about your seamless experience with Montway! We are sorry to hear about the delay due to the weather and appreciate your understanding.

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    Reviewed Jan. 13, 2022

    The rep was really nice and relaxed. When he got here, he was pretty straightforward. The payment option was a little different because I thought I was gonna be able to pay it all in cash but I had to put the rest on credit. But it was fine. They told me the transport was gonna take about two weeks, but the car got here in five days. So that was pretty impressive. The driver also gave me some updates on how far he was or how I was going to meet him to where he wanted to drop it off. A day before he even got there, he wanted to know the details on where to go and where to come. On the day, he called me a few hours in advance to let me know he was coming.

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    Response from Montway Auto Transport

    Thank you, Bryant, for sharing your experience with Montway. We are pleased to hear your vehicle arrived earlier than expected.

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    Punctuality & Speed

    Reviewed Jan. 13, 2022

    It was a really good experience having Montway. From the beginning, I said what I wanted and the dates for my car to be pick up and deliver. Even though the pick-up date was late for one day, it didn't impact the delivery date. It was delivered on time and the car didn't suffer any damage. Whenever I wanted to check on my car, I would contact Montway or the transporter and they would tell me their location. Even if they ran into any obstacles, they would always answer to me.

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    Response from Montway Auto Transport

    Hi Orlando. We are sorry to hear about the delay you experienced. Thank you for your review and for choosing Montway.

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    Punctuality & Speed

    Reviewed Jan. 12, 2022

    Montway told me what time the courier would pick up the vehicle, who was there on time and they got my vehicle to its destination safely with no issues. I was impressed and very happy. It was a quick service. It was good for my needs because I didn't need to spend a lot of time conversing with them. They just got the job done and I had no problems. If I knew anybody who needs the service, I would let them know they need to go Montway.

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    Response from Montway Auto Transport

    Thank you, Rodney, for sharing your experience with Montway. We appreciate your business and recommendation to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 12, 2022

    The car went from California to South Carolina, so it was almost a cross-country trip. Everything went really well. I had no issues meeting with the drivers, the dropping the car off and picking it up. But we ran into some difficulty in terms of their big trucks. They were carrying a lot of cars, so they didn't always have the ability to get to exactly where my car was. When I dropped it off, I met with the driver at a location that was convenient for them. But the communication was good. The same thing happened with picking it up. They weren't exactly able to drop the car off at my address because of the access with a big truck. So it was one of those things where I met them at a convenient location nearby. But the interactions were pretty good.

    The most challenging piece of the process is the communication with the drivers because they're on the move and their schedules can change. But oftentimes, we're working and on the move ourselves. Montway can provide an app or a messaging system can be used to better maintain the line of communication. But to the credit of the drivers, they were good in terms of calling and giving me the heads-up and letting me know what was happening. But when you miss those calls and you're not getting messages, some of that communication could be lost.

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    Response from Montway Auto Transport

    Hi Kofi. We appreciate your business and feedback. Thank you for your understanding and for meeting the driver.

    Verified purchase
    PriceRates

    Reviewed Jan. 12, 2022

    Montway transported a brand-new vehicle I bought from Oklahoma to New York. Everything went really smooth. They did everything they said they were gonna do. The price was good, too. I would recommend and use them again.

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    Response from Montway Auto Transport

    Thank you, Patrick, for sharing your experience with Montway. We appreciate your business and recommendation to others.

    Verified purchase

    Reviewed Jan. 12, 2022

    They were good through the whole thing. I told them what I needed and stressed it, and they complied. They did what they needed to do, and everything was fine. I would use them again in a heartbeat.

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    Response from Montway Auto Transport

    Thank you for the review, Manny. We look forward to assisting you in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 11, 2022

    Everything worked out very well with Montway. The process was very simple and easy. The driver met me not far from my house, where we had big lot, so he was able to put the car on the truck. It was pouring rain and he was very respectful to the fact that it was pouring in cold and I was getting wet. He said I should stay in the car and not to worry about anything as he'd take care of it. And when he was here, he met with my daughter because we weren't here yet. My daughter met him and picked up the car. Then, we transferred and gave the money that we had to give him. As for the car, there wasn't anything wrong with it and it was in perfect shape when it arrived. I would tell others to give them a call and try them.

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    Response from Montway Auto Transport

    Hi Joann. We are thrilled to hear about your experience. Thank you for sharing your feedback and recommending us to others.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 11, 2022

    Montway was about $100 cheaper than some of the larger names. I gave them a call and they were out of Schaumburg, Illinois. So with the price and them being local state fellows, it was a no-brainer. When the driver picked up the car, he took a lot of pictures and he was very polite. It was really pretty easy transition. The car came perfectly, exactly as it was in Florida. I was very happy with it.

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    Response from Montway Auto Transport

    Thank you for choosing Montway. We are pleased to hear about your experience and appreciate your business.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2022

    The communication with the driver was good. He informed us as he was driving across country. We were very satisfied.

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    Response from Montway Auto Transport

    Hi Karen. Thank you for choosing Montway. We appreciate your feedback on the carrier and are happy to know you were satisfied.

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    Punctuality & Speed

    Reviewed Jan. 11, 2022

    Montway gave me a good estimate. Also, they were prompt. The courier picked the car up on a Tuesday, and I got it on a Friday.

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    Response from Montway Auto Transport

    Hi Sheryl. We appreciate your business and thank you for the review.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2022

    Setting up the move worked well. The driver was very conscientious. He took tons of pictures of the car, just to make sure that there was no damage. Took his time tying the car down. So, he did a great job. Nice young guy. We’re looking at a car right now in Portland, Oregon, and we live in Minneapolis. So, I may very well call Montway again to transfer that car.

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    Response from Montway Auto Transport

    Thank you, James, for your review of your experience with Montway. We are pleased to hear you had an overall great experience and look forward to assisting you in the future.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2022

    We have used Montway and we were satisfied, and that's why we used them a second time. Their drivers are polite and efficient. They take pictures and do anything we ask. They called on the way. They dropped the car off close to our home. Everything was wonderful. We would highly recommend them anytime. And we would do it again.

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    Response from Montway Auto Transport

    Thank you, James, for being a loyal customer of Montway. We thank you for sharing your experience and recommending us to others. We look forward to assisting you in the future.

    Verified purchase
    Price

    Reviewed Jan. 10, 2022

    Montway picked up and dropped off my car on time and as expected, I got a notification where the car was and when it was going to be delivered. The quote they gave me was exact and overall, they provided me with great service. I'd recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Steven, for recommending Montway. We appreciate your business and are happy to hear about your great experience.

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    Customer ServicePriceRates

    Reviewed Jan. 10, 2022

    I called Montway, gave them a date that I wanted the vehicle picked up, and the courier was there. And they delivered the vehicle sooner than I thought they would. The price was quite high, but I was very satisfied with the service.

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    Response from Montway Auto Transport

    Thank you, Elbert, for sharing your experience with Montway. We appreciate your business and value your feedback.

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    Customer ServiceStaffCommunication

    Reviewed Jan. 9, 2022

    My car was picked up and I tried to contact them to see where my car was but I couldn't get hold of anyone. I asked someone from the company to call their driver and they cannot get ahold of the driver. They said they cannot talk to him because he doesn’t speak English. That part is fine but there should be a way of communication with the driver always. I asked for the phone number of the driver, who was a very nice person, and my wife, who speaks Spanish, reached out to him. He was able to give a time when the car was gonna be delivered.

    But I did not expect Montway to give it to another company to ship the car and someone should be responsible and responsive when the customer has a request to know where the car is. It took me hours to get ahold of someone to get the driver’s number and ask my wife to call him. This lack of communication bothered me a little bit. Other than those, I didn’t have any problem whatsoever with the transaction and with the driver. My car was fine and everything was okay.

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    Response from Montway Auto Transport

    Hello Sajad, thank you for taking the time to share your feedback. We're sorry to hear of the communication issues with the carrier. Communication is incredibly important in auto transport and we expect every carrier we work with to deliver. We'll be sure to forward this to our compliance team for further audit. While communication may have been an issue, we're happy to see that the driver did an excellent job. If you would like to provide additional feedback, please contact us at feedback@montway.com.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Jan. 9, 2022

    The contractors that were used by Montway were really responsive and they called back. They were very nice each time that they reached out to us. The driver that came and did the pickup was so amazingly kind and helpful. Montway's client service was okay. As far as the quote and pricing, it was as expected. Everything was wonderful and we really appreciated it.

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    Response from Montway Auto Transport

    Hi Audrey. Thank you for choosing Montway to assist with your auto transport. We are pleased to hear the carrier was responsive, kind, and helpful.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 9, 2022

    The rep was very nice. At first, the quote was high, but then he said he got a discount for that. So I got a good discount on it. I was willing to pay $1,100 if I had to. But I paid under $900. The driver was real nice too. He stayed in touch with me and he was on point. I'll use Montway anytime because they get the job done.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Stacy! Thank you for the positive feedback on your experience with Montway and our representative. We are also pleased to hear about the carrier and how well he communicated with you throughout the transport.

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    Customer ServicePriceStaff

    Reviewed Jan. 9, 2022

    They gave me a lot of detail in emails explaining the whole process about the pickup, the drop off, and the whole process. For the most part, they were able to answer any questions I had and they were almost dead-on with the quote to the cost. Also, we worked well with the driver in loading and unloading the vehicle. He called me almost every other day, letting me know the progress on his trip and when it came to drop off the vehicle, he gave us a nice location that was very open. They transported the vehicle really well for an open carrier. It was a very stress-free experience.

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    Response from Montway Auto Transport

    We are happy to hear your transport went smoothly, Christopher. We value your feedback and will be sure to pass them on to the carrier.

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    PriceStaff

    Reviewed Jan. 9, 2022

    Everything went perfectly fine with Montway. They were very responsive every time we needed a question answered. We would have liked the cost to have been a little cheaper, but it saved us a trip to Washington.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ramona. We are pleased to hear about your experience and thank you for choosing Montway.

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    TechPriceStaff

    Reviewed Jan. 9, 2022

    I had an excellent situation with Montway. They're worth a lot of money and I would use them again. Everything they did was timely. I kind of picked the time and they were right on time. They contracted it out and when they picked up my car in Naples, Florida, the driver had a little trouble with his vehicle. But we got my car on, they took off and said it would be here at a certain day. It was not only here, but it was in my driveway. I don't know how he got up the hill. I thought he would go to the truck stop and I’d meet him there. We had a hard time communicating but he was very nice and professional. They're very careful too. He took pictures galore before he loaded the car. When he unloaded, he went around and took more pictures.

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    Response from Montway Auto Transport

    Thank you, Linda, for sharing your experience with Montway and the carrier. We appreciate your business and value your feedback.

    Verified purchase

    Reviewed Jan. 8, 2022

    The car looked pretty much the way Montway showed it to me on the video, so it was good. Everything was on the money.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chuck. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 8, 2022

    My experience was super easy, so it was amazing. The driver and I called or texted a couple of times to see where it would be easiest for him to meet up with me depending on the area, and things went well. The cost was a bit expensive, but Montway was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Justin. Thank you for your feedback on Montway. It is always a pleasure to hear when our customers have a super easy experience. We appreciate your business!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 8, 2022

    Montway was prompt. I called them on Wednesday, they got my car picked up on a Thursday and then, they came two days later. The transport went really smoothly. The driver called and let me know when they were picking up the vehicle. They called me and told me an approximate time that they will give it to me. Then when they were running late, they called hours before the time they initially gave me, and told me it’ll be two hours past that. They came on time. It was cool to pay the deposit upfront and pay the balance in cash because it was cheaper than paying everything by card online.

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    Response from Montway Auto Transport

    We appreciate your feedback, Tierra. We are thrilled to hear how well the carrier communicated with you during your auto transport. Thank you for choosing Montway.

    Verified purchase
    PriceStaff

    Reviewed Jan. 8, 2022

    They were very clear about the cost and pickup dates and they were very helpful. I didn't have a firm date at the time because I was still working the deal and I was just doing preliminary work. So they gave me a range that I could get in touch with them and they could make it happen. I talked to the driver before he headed down this way and he informed me that he had a couple of stops to make on the way down. Because of that, I changed my location for him to unload the car and it worked fine for him. He was very meticulous with the automobile. When he set it on the ground, he got out his camera and took pictures of the odometer and the entire body of the car. It was pretty fair business.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway. We are thrilled to hear everything went well with our representatives and the carrier. We appreciate your business!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 8, 2022

    Montway was a good service for what we needed. We had a death in the family and needed to transport a vehicle to Texas. This was an 18-24 hours drive. The driver texted me and called whenever he need to. Montway's overall process was smooth and fabulous. The cost was within reason too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cynthia. We appreciate you taking the time to provide us with your feedback. We are sorry to hear about the circumstances that brought you to Montway. Our team is pleased to hear that your experience with Montway was a smooth process.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 8, 2022

    The pick-up and delivery was very smooth and the driver kept in good contact with me. Compared to everything else that I looked up, the service seemed reasonably priced and fair and considering how successful it went, it was a good price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Salvatore. We value your feedback and appreciate you for choosing Montway.

    Verified purchase
    Staff

    Reviewed Jan. 7, 2022

    Everything was smooth. And my expectations were met. The driver was very responsive. I'm highly impressed with Montway. I would refer them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Steve. Thank you for sharing your positive experience. We are pleased to hear we met your expectations and the carrier was responsive during your auto transport. Our team appreciates the recommendation and looks forward to working with you in the future.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 7, 2022

    Setting up with Montway was fast and they were not very aggressive like the other people that I talked to. I gave the situation that I needed the vehicle before my daughter's birthday, and they made it happen. I told them that the Audi might not be available but the rep said not to worry and that they could find another driver if it didn't happen. The driver went to Audi and my daughter's boyfriend met him. He was very courteous. Montway accommodated me well and came two days earlier, which was perfect. I hope their prices are cheaper though because I need another transport.

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    Response from Montway Auto Transport

    Thank you, Jennifer, for your feedback. It's always great to hear when our customers have a great experience throughout the process. Thank you for choosing Montway.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 7, 2022

    Our pan on the van was cracked when it was delivered. So they didn't handle the wheelchair van properly and we had to replace that. So $2,000 later, I wasn't too happy. But I was happy with the guys who picked it up. They were very nice. But I don't think they knew what they were dealing with a wheelchair van and the support system underneath. According to the dealership, it must have hit hard when it came off. So I would not recommend Montway with a special vehicle.

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    Response from Montway Auto Transport

    Hello Gail, we are so sorry to learn of this. Had we been informed of the issue at delivery, we could have been jumped into action to assist. Unfortunately, as it's been some time since delivery, there are limited options. It is possible we can still help. I encourage you to email us at feedback@montway.com with your shipment information.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesValue

    Reviewed Jan. 7, 2022

    The Montway rep I spoke to was fast, efficient and to the point. The driver called a couple of days before he picked up the car. He called me when he picked up the car. He called me when he was on his way. Then he called me, about three hours prior to delivery. So, it was really nice to be kept up to speed on what was happening. Overall, Montway's communication was stellar, and that’s not typical in today's world. So, that was the standout for me. It was a good value, too, at a very fair price. It was a really great experience all around.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jason. Thank you for sharing your feedback on your experience with Montway. We are pleased to hear our representative was fast and efficient. We value your feedback and appreciate your business!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2022

    Once I booked the transport, everything was self-explanatory. The only thing that would be better was if Montway would say approximately how they were finding the driver, because I wasn't sure what was happening. The rest was good. The guy who was delivering the car was very nice. Before the pick-up, he called and then once he was picking up the car as well. The transport was from Los Angeles to Chicago, and the driver got the car on Thursday and delivered on Sunday. I enjoyed it because I was expecting it to be longer but he got here faster.

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    Response from Montway Auto Transport

    Thank you, Viacheslav, for your feedback. We are pleased to hear your experience and communication with the driver went well.

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    Customer ServiceStaff

    Reviewed Jan. 7, 2022

    The move from Florida to Ohia ended up being two days which was much faster than I expected. Customer service was very responsive.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Erik. Thank you for choosing Montway. We are pleased to hear you were satisfied with the service and our representatives.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2022

    I liked Montways' price. The rep was responsive. The quote was accurate. I had two cars shipped. The first one was very prompt. The second one was a little worse. It was a guaranteed day pick-up because we needed to fly out. They just had a local driver, they put it in storage, and it sat there for over a week before somebody could pick it up. I had to direct them to use the same driver that did my first car because they were very good and they happened to be in the area. So, they did that, but it was after a few phone calls that I had to make. The delivery was great. The actual drivers were great. We took a 10-minute drive to a Home Depot just because the residential areas had some low-hanging trees. So, they didn't want to risk damaging the cars. That's fine. That's normal. They took good care of the car and they were very responsive. So, overall, I was very happy. I would recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Alex, for using Montway to assist with your auto transport. We are sorry to hear about your experience with the second car you transported through Montway. We are pleased to hear that the carrier was great both times and appreciate your recommendation.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 6, 2022

    I had a communication issue with the driver. The guy was nice, but he didn't speak any English. He got the job done, though, and he did a good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Juanita, for your review on your experience with the carrier. We appreciate you for choosing Montway.

    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2022

    It was straightforward with the rep at Montway. I explained from and to where the transport was and what vehicle, and he gave me a quote right away. It was $30 cheaper than the other places that I got a quote from. He answered my questions regarding having stuff inside the car. I met the driver near my apartment complex. He went to where I asked him to pick up the car. We had a lot of stuff in the car and he was fine with it.

    The car arrived okay and faster than we expected. Because it arrived faster, they asked if we wanted to pick it up. It was at the neighborhood we requested. They didn’t deliver to our door though. They were going to, but they said they would deliver it Monday and it arrived on Sunday. If we wanted to get it early, they said to come to where they were parked and pick up the car, and that was what we did. It worked great for us. I thought Montway would cost us more and take us longer but it was better than I expected. I was pretty happy with it. Montway is a good choice.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kevin. Thank you for providing us with your feedback. We are pleased to hear you were satisfied with your decision to use Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2022

    In a day, my car got to where it needed to be without any damage. The movers called the day before to make sure we're still on schedule. They gave a timeframe and the driver showed up in that timeframe. He hitched my car up and three days later, he called saying he has confirmed the address that it needed to be delivered to. He parked the car inside the garage which was exactly what I asked for. The price was upfront and there were no surprise charges. I couldn't have asked for more. It worked great. I will most likely use them again. They did the move in a reasonable time for a reasonable price.

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    Response from Montway Auto Transport

    Hi Anson. Thank you for your feedback. We are pleased to hear you were satisfied with your overall experience with Montway and the carrier.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2022

    The customer service rep was good and so were the gentlemen that I met when I dropped both cars off to them. They handled it and told me ahead about how long it would take, and did just that. They were delivered a little early, which was a good thing. It created a bit of a ruckus, but that's okay. The move was quoted and the cost was exactly what Montway said.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chuck. Thank you for your positive feedback on our representative and the carrier.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2022

    The Montway reps were good. They were very professional, and I did not have many questions. Also, the person who shipped us called us to confirm our address then when he was heading towards our apartment, he called us to give us a heads up. He stopped at the place where we asked him to and the delivery was smooth. Before we reached the downstairs, he already put our car down from the crane. He was a really friendly and nice guy. So it was a great experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jui. We are happy to hear about your great experience with Montway. We appreciate your review on our representatives and the carrier.

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    Contract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    I found Montway easy to work with. They were responsive to a fluid situation around dates. Because my son was moving, he had a lease that started at a certain date. He wouldn't have access to that property until that date, as you do when you rent a house. But he had no transportation down there until then, and he couldn't get down there early. So honing in on a date for the car to arrive was challenging. Montway needs a window of time. Because it's a long trip and there are lots of variables. And whoever they worked wanted to go with a full truck. So, narrowing that down was tricky. They just took that in stride. It was like, “Okay, so we'll back this off, and we'll do it this date.” They had it all under control. They reps would get answers to every question. I flew down with my son. And it was within 48 hours that we were there and the car arrived. So that's good. We had a rental car in the interim. And that worked out just fine.

    I paid $100 stipend so that I could put a couple of plastic bins of clothing at the backseat. Because I know they don't like to travel with stuff in the car. Other than that, the quote was dead-on. The advertised service was door to door. But on the day of delivery, the carrier said that they couldn't deliver the car to my son's address for some reason. They said they couldn't find it on GPS. I said, “Obviously, it’s on GPS. We found it.” We’re not from Texas. We’re just driving around for a couple of days. We needed the GPS to find our way back home after we went out for dinner. So, it’s clearly in GPS. I didn't really get that. Except maybe it was just an inconvenience to go to a neighborhood.

    They asked us to sign off on the vehicle at a Walmart, which is five minutes away. That would be the only kind of hiccup. We were at this Walmart parking lot looking for a giant transport truck. But Walmart, down there in Texas, things are big. This Walmart parking lot wrapped all the way around the building. We had to go find the guy, and sign-off on paperwork on the hood of a car, rather than being at his residence. Other than that, it was perfect. The car was in great shape. The driver was professional, got the car off the truck. And we walked around with him and made sure there weren't any additional dings, dents, or scratches. And everything was in good shape. I'm very pleased.

    We did a comparison before we even set out on this. We said, “Well, what if we drove the car down ourselves?” So we looked into the cost involved with gas, 3.90 a gallon and driving 2,000 miles, a couple of nights at the hotel, tolls along the way and the excess mileage we slap on our car, and tires. It’s a 2015 car. It would cost us a grand to drive down ourselves, with gas and hotels. And for a modest amount more, we didn't have to spend three days on the road. So it was very effective, cost-wise. We're pleased with it.

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    Response from Montway Auto Transport

    Hi Steven. Thank you for the detailed review. We are happy to hear Montway was easy to work with and you had a great experience with our representative. We apologize for the minor hiccup and appreciate your understanding. There are multiple reasons why a carrier may not be able to get to your door. When this happens, the carrier strives to meet as close as possible in an open parking lot that is safe for the customer and unloading the vehicle(s).

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    Montway is dependable. This is the second time I have used them. Pickup was fine on the other side, and delivery was great. The distance was from Fort Worth, Texas to Greenville-Spartanburg. It was delivered very quickly. The driver told me how long before they would get there, and they always came and get us there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for being a loyal customer, Omar. We appreciate your business and thank you for the review.

    Verified purchase
    StaffTransparency

    Reviewed Jan. 5, 2022

    Montway picked the car up from Phoenix, Arizona, and delivered it to north of Columbus, Ohio. It was picked it up Thursday afternoon and it was delivered to my house Sunday evening. When the driver picked it up, he told us he had two other stops to make. Then those two stops ended up canceling. On the day of delivery, he kept us up-to-date. Every three to four hours, he would give us an update of where he was at. If I had to do another transport, I would definitely go with the company.

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    Response from Montway Auto Transport

    Thank you for using Montway, Jessica. We appreciate your feedback on your experience with the carrier. We look forward to assisting you in the future.

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    Customer ServicePriceStaff

    Reviewed Jan. 5, 2022

    The Montway reps were nice, knew what they were talking about, and the quote was good. I used them before too. This time, I called, because we were selling our condo and I had to put some things in the back seat, and the guy explained I could. The things just couldn't go over the windows. However, I thought it was a little excessive charging $100 to put extra stuff in the trunk and the backseat, but that's their business. The driver was very nice. He picked up the car when he said he would and got here without a problem. Everything went according to plan, and the car went right to my son's house.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Colleen. Thank you for being a loyal customer of Montway. We appreciate your feedback on the representatives and are happy to hear that everything went well with the carrier.

    Verified purchase
    Price

    Reviewed Jan. 5, 2022

    Montway dropped off my 2000 Corvette at the port in Hawaii. I picked it up there and it was in good condition. The quote was fair and very accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rodney. We appreciate your feedback on your experience with Montway Auto Transport.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    The reps at Montway were very helpful and the driver was great. He was on time to pick the vehicle up and early on delivery. I was very happy about that. It was a perfect transportation.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Derrick. Thank you for your feedback Montway and the carrier. We appreciate your business and hope to work with you in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 5, 2022

    The transport went well. They had a reasonable price. But, they gave a window, of five days or three days. Having one to two days will be better. Other than that, communication with the driver was good for pickup as well as delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Raghu. We value your feedback and are pleased to hear you had a good experience with the carrier. Thank you for choosing Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2022

    The courier driver called me to pick up the car. It was delivered at one of the nearest ways because it was not approachable where I live. But it was picked up and delivered on time. I would refer Montway to others.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Somil. We are pleased to hear about your experience. Thank you for choosing Montway and recommending us to others.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 4, 2022

    It's the second time I've used Montway. Previously, I called them and I had the car in four days. So, when I had the second car I bought, they were the first and only people I called. Everything both times was excellent. Communication was there. Got the car in a timely manner, very reasonably priced. So I was extremely happy both times. The second time, the driver hit a lot of rain. So, he was a bit delayed getting the car to me. He told me a certain time. It ended up being three or four hours later. But he was fine the whole way. Anytime I texted or called, he answered and was very helpful. When I buy another car out of state, I will use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Christopher. Thank you for being a loyal customer of Montway. We appreciate your business and value your overall feedback. We apologize for the delay due to the weather and appreciate your understanding.

    Verified purchase
    StaffBilling

    Reviewed Jan. 4, 2022

    I felt comfortable with Montway's rep. I got good directions on what to do and how to do it. Overall, I was satisfied with the service. The timeframe was right on. They came right on time to pick the car up and the delivery was on time, too. So, it worked out real well. I met the driver when he picked the car up. He was a nice guy. I had his number and we communicated. The only thing that caught me off-guard a little bit is when the driver dropped the car off, they said they don't take credit cards or personal checks. He said it would have to be a money order. I found out that they use Venmo so it was painless.

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    Response from Montway Auto Transport

    Thank you, Robert, for using Montway to assist in your auto transport. We are happy to hear you were satisfied with our reps and the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2022

    Montway met my expectations on time. The driver called the day he delivered. He went door-to-door. I would recommend Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Laurie. Thank you for your review of your experience with Montway. We are pleased to hear we met your expectations and thank you for the recommendation to others.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 4, 2022

    The rep was very professional. Everything was done through email. It was a little difficult understanding the language barrier, but we got through it. On delivery, the driver contacted the receiver, arranged a delivery date, and allowed the receiver to do the inspection. The vehicle was fine - just dirty. The quote provided was within range but it went over. The driver was demanding an extra 50 bucks for some reason after we'd already decided on a price.

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    Response from Montway Auto Transport

    Hi James. We are pleased to hear about your experience with Montway and the carrier. Thank you for choosing Montway to assist in your auto transport.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 4, 2022

    Once Montway scheduled me to the driver, it was interesting that all my communication was done from that point forward by the driver personally. It would have been better and certainly made me feel more comfortable if they would say, “Hey, how's the driver? Are things working out? Did you get scheduled?” Unfortunately, once the truck was dispatched, I never heard from them again. For future opportunity to improve, it would be great if they did some communication, “Hey, was your vehicle picked up as scheduled? Hey, did your vehicle get delivered as scheduled?”

    The transport was approximately 1,200 miles from Pennsylvania to Florida, and it took three days. The delivery times can be based on what the driver can do and it can be flexible with the driver, so it is important to convey what one's timing need is on the other end very specifically. I adjusted my timing to meet the driver's needs so it took 300 miles out of his route. That's okay because it was better for him.

    Everything was exactly as the driver said. He did a good job walking around the vehicle, took pictures before and after, and was very easy. It was very good. I also texted with him constantly, and he let me know when he arrived. He was excellent. If I were to do more business in the future, I'd want to reach right out to that truck driver. That's how comfortable I was.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gary. Your feedback is helpful and we will definitely share it with our team. We are pleased to hear you were able to communicate with the carrier, throughout your auto transport. Thank you for choosing Montway!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2022

    Montway was good at picking up the phone and answering questions. Every time I called the driver, he picked up and told me where he was and when I was expected to come. I had to meet him 10 minutes away because the street that I lived on was a little bit too narrow for him to bring his truck.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Sadiq, for submitting a review on Montway. We appreciate your positive feedback on Montway and the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 3, 2022

    Customer service was great. My car is a Corvette and it's a convertible. I asked the driver if I could get it out in the bottom and he convinced me that it was better to be on the end at the top. He slanted it down a little bit with the other car in front of it, so that was great. The driver also seemed to be very confident and he really knew what he was doing. He called several times during the transport and he got to the destination before we did but my son was down there to show him where to park the car. So the service was good and I couldn’t ask for any better.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for trusting the carrier and his expertise to load and transport your vehicle. We appreciate you for the positive review and for using Montway.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 3, 2022

    Montway gave me a number to call. And even when the pickup day came along, I got the number of the actual guy who would pick up the car. That was nice. Very quick responses. The setup time was a little off so I asked for a later time. But the guy called me, said that he was ready to pick it up then. Luckily, I was in the area. So I said, “Okay, no problem.” I went ahead and did that. But if I had been somewhere else at the time he called me, it would have caused an issue. The car got to its destination in two days. And the person who picked it up sent close up shots of the car that everything was okay. And now, I'm with the car again and it's totally fine. It was very fair-priced.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Christine. We are sorry to hear the carrier came earlier than expected. Our team is glad you were nearby and your car was delivered within two days. We appreciate your business and value your feedback.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 3, 2022

    Their price was good. It was about $250 better than what I was getting. They picked my car up on the 14th and told me it will be there by the next Friday, which was about the 20th. Two days shy of the due date, the guy called me to apologize that there was a snag along the way. I got a call and they were near the street where I live. Their vehicle could not come because it is wider than the road. The driver told me where to meet him and my vehicle was there. I identified it and signed all the papers. The way it went, it came that way. I was happy with their service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Uche. Thank you for the review of your experience with Montway. We appreciate your business and understanding.

    Verified purchase
    Staff

    Reviewed Jan. 3, 2022

    Montway came and got the car delivered when they said they would. I had never done this before, so I was very leery on this. But I was very impressed with my experience. I'm in California and I shipped it all the way to North Carolina. It was very far, and it was a big deal. The driver contacted me when he was on his way then he contacted me again, “Hey, I'm right down the street.” Then he contacted the recipient. I'm thrilled.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Wendy, for trusting us to assist in your auto transport. We appreciate your business and are pleased to hear you were impressed with your experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 3, 2022

    The process was simple. And the quality of service was good. The registration was super easy. But there was a dead spot in between. And the next thing I knew, the driver called me, "Hey, I'm gonna be there in 24 hours." That was a problem. But we rectified it. I had someone in place. I would definitely have other people use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. We apologize for any inconvenience. Our team is happy to hear you were able to have someone to accept your delivery. Thank you for using Montway and recommending us to others.

    Verified purchase
    PriceStaff

    Reviewed Jan. 2, 2022

    I was very impressed with the service of the young fella that delivered the car. He was efficient, kept me posted all the way and delivered the car on time with absolutely no problem. Overall, the quality of service was excellent. The cost was a little high, but you have to do it. I would rather pay a little more money and have excellent service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Nancy. Thank you for your feedback on the carrier. We are pleased to hear about the excellent service they provided. Our team appreciates your business and thank you for choosing Montway.

    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed Jan. 2, 2022

    I liked Montway's price. They came back with an extra $300 charge that was questionable. At that point, we needed to get it done. So, we just went ahead and did it. They said the driver that they found had to come from Chicago. But when he came, he came from Ohio. But I love him so much. My son was given a time when the car would be delivered. Something happened. And it was delivered a day later. At that point, my son being in the military was back out in the field, couldn't meet the driver because he couldn't leave. But the driver was great with then working with my son. So, we were all happy all around. Hopefully, the driver got that $300 because he was wonderful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Susan. We apologize that your experience wasn't as smooth as we would have liked. We thank you for using Montway and appreciate the positive feedback on the carrier.

    Verified purchase
    StaffTimeliness

    Reviewed Jan. 2, 2022

    The guy was very professional. When he came to our house, he was right on time. It was an easy process. The car was delivered to my son in Austin and he thought they did a great job. They picked it up that morning and delivered it that same day.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Mary. Thank you for the positive feedback on the carrier. We are pleased to hear the car was delivered the same day and that you and your son were satisfied with the service. Our team would like to thank you for using Montway.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 2, 2022

    I transported a $300,000 car through Montway and it was perfect when it arrived. They returned my phone call and I didn't have to chase. Plus, my brother met the driver and said he was very professional.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Gary, for trusting us to assist in transporting your vehicle. We appreciate the positive feedback on Montway and the carrier.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2022

    I was told that the transportation will take almost a week, but it only took three days. So, it was very good. The pickup went well. Although, not that well, because I live in U-District, so it's a very compact place. And I was told to go to Northgate to park my car so that they could put it onto the truck, because the truck is very big and they cannot go to the U-District. But the problem was that truck was not supposed to be there. So, the driver had to go out of the parking lot and find somewhere else. That part is a bit out of expectation. But finally, he found a place right in the middle of the road where you can turn. It's not a normal driveway, but it's just in between the driveway where the cars can go there and turn. He ended up parking there, and I just followed him. Other than that, it was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Xiaoli, for your feedback. We are sorry to hear you had to drive to another location for your delivery. We thank you for using Montway to assist in your auto transport.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 1, 2022

    This is the second or third time we have used Montway. We live in Massachusetts and have a home in Florida. So we needed to get the car down there. The driver was easy to get ahold of, always answered the phone when I called. I broke down a few times and he was very good about communicating. Things have gone up in past couple of years. But it was worth the cost.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Deborah, for being a loyal customer of Montway. We appreciate your business and value your feedback.

    Verified purchase

    Reviewed Jan. 1, 2022

    Montway was straightforward. I had a date and everything set up. They are flexible because I had to postpone my pickup a couple of times. I arranged with them just because I was using a rental car. They were able to drop off the car closer to the airport for me. I didn't have to figure out multiple transport, things like picking up the car. So, they were very easy to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cindy. We are happy to hear you had a great experience with Montway. Thank you for the positive feedback and for choosing Montway.

    Verified purchase
    TechPriceStaff

    Reviewed Jan. 1, 2022

    I was very satisfied with the rep. The vehicle was in excellent condition when it got there. Montway's cost was higher than the other company that we started with, but we were also up against the timeframe. The cost would have been higher with anybody as we got down to the brass tacks. Montway was very easy to work with and everything went as planned. They contracted with a company that's based up here in Washington. So, that worked out very well, 'cause they were able to store the car because we weren't going to be up at our destination for a few days.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Doug. Thank you for the review of your experience with Montway. We appreciate you for choosing Montway.

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Jan. 1, 2022

    Montway is a broker and they take a commission for putting a transport up on a big board and the driver will grab it. If it's not gonna work out for that driver, he'll cancel it and another guy will drive it. It would be a good idea to let first time people know that the window of time can sometimes be wildly inaccurate due to the possibility of the cancellations and the re-ups that could occur. If patience is not a virtue that the client has, then he or she would be dissatisfied with any automotive shipping company, especially one that's bringing a vehicle 1,600 miles away. Outside of that, it is what it is. If you want the car bad enough, you'll wait.

    Montway was perfect in terms of what the company said they were gonna do and they had the price that they said they were going to do it. It was exactly what I wanted. I initially set it all up myself online, but I spoke with four different representatives as well and they were all fine. I also had a bit of correspondence with the very first driver who cancelled, which was fine. It was what was expected. It took four different truckers before somebody finally picked it up.

    The person that picked the vehicle up and brought it to me kept me informed about what was going on, and I had his personal number. I was able to text him and talk to him and there were no issues. I would recommend Montway and I would definitely use them again. As a matter of fact, I wouldn't use anybody but them simply because the experience was so easy. I left them a Google review as well as on their website too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Johnathon. Thank you for sharing your feedback on your experience with Montway. We appreciate your recommendation and additional review on Google.

    Verified purchase
    Staff

    Reviewed Jan. 1, 2022

    The transport was from Muskego, Wisconsin until Mesa, Arizona. It took four days. I talked to the driver on the first day and the last day, and it was neat. He pulled up and unloaded the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Bryon, for choosing Montway to assist in your auto transport. We value your business and feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2021

    Montway was supposed to pick the motorcycle up. But the timeframe that the driver had to pick it up, I was leaving the state. So, I had to go down and drop it off myself. The driver called, gave me a heads-up and said that it would be coming. And it came as soon as they said. It went smooth. Use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation on Montway. We are pleased to hear you had a great experience with the carrier and thank you for choosing Montway.

    Verified purchase
    StaffRates

    Reviewed Dec. 31, 2021

    Everything went well in regards to the pickup and the delivery. The only negative thing to come out of it was the driver didn't know how to drive stick or he knew, but it was very obvious he had not driven stick in a very long time. That was interesting to watch. Other than that, the expeditiousness of the delivery was impressive. I was expecting it to take upwards of a week because it was half the country away, Connecticut to Missouri, but it took less than two days for it to get there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for your feedback. We are sorry to hear about the carrier, as it relates to driving your car. Our team is pleased to hear, your vehicle was delivered to you in less than two days. We appreciate your business and hope to assist you again in the future.

    Verified purchase
    A. increased rating by 2 stars.
    Customer ServiceTimeliness
    After a positive interaction with Montway Auto Transport, A. increased their star rating on Feb. 5, 2022.

    Updated review: Feb. 5, 2022

    I initially wrote a review about the issues I had been having receiving paperwork for a vehicle I had purchased and delivered from thousands of miles away. After my review, (10/10 Montway, 2/10 carrier service) I was contacted by Consumer Affairs and upon them reviewing my order and listening to my concern they immediately took the reigns to resolve my problem. They were in constant contact with me via phone call, very personable and professional. Together we were able to find out what had happened and get the information sent to me. I understood that Montway 'subcontracts' to smaller carriers and this had 100% been a carrier issue and not Montway. Within a week I had the paperwork to me and title transferred. I will certainly use them again.

    Original Review: Dec. 31, 2021

    The car was just as the pictures were when I purchased it. And everything was good. I was told the transport would be four days, but it only took two. Which is great, but it was over Thanksgiving that made it an issue. I had asked Montway not to do it over Thanksgiving. The carrier just said that was what would happen. He said, "I'm here." I was in a different state at the time and he asked me what I wanted to do. I said, "Well, you're gonna have to just leave the car." He told me where the keys were and that was it. He didn't speak English very well and the accent was very hard to figure out. So, we ended up just texting. And even then there was a lot of misinformation and miscommunication with the title.

    The people who transported the vehicle did not leave me any of my paperwork, for the title to the car and the purchase information, everything that Copart had told me that standard procedure is to give to whatever transporter comes to pick up the car. I have tried to contact Montway. I contacted them the first time with no response. The second time, I was assured that they would get in touch with the carrier that I didn't hear it back. The third time, they said the carrier told them they mailed me my information. It has been three weeks since then and I haven't received it. I tried to contact Montway a fourth time a week ago but I haven't heard back. So, I have a vehicle that I have no title. It's just a car sitting on my property. But Montway is certainly an option and don't let my experience deter you from a simpler transport. Mine was very complicated to begin with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Allena, thank you for sharing your feedback. We're sorry to hear there was some miscommunication with your shipment. We'd like to learn more about your situation and help in any way we can. Please contact us at feedback@montway.com with your shipment information as soon as possible.

    Verified purchase
    TechStaff

    Reviewed Dec. 31, 2021

    There were a couple of times where some wires got crossed as far as dates. I went into this thinking that I could give a date range and we would be good to go with that. What ended up happening was I had to get the car a few days earlier than I anticipated. So I had to hustle on my end here getting the garage ready. That was a bit of a pain. Other than that, it was okay.

    The driver was awesome from the get go. This was my father-in-law's car. He passed away in 2021. This was going to be a present for my wife so she didn't know anything about it. So I had my brother in law at the other end 500 miles away in South Carolina meet the driver and make sure everything was kosher there, because I've never done this before. And my brother-in-law is very particular. So when he came back in and told me, “Hey, you don't have anything to worry about. This guy is legit. You're gonna be fine,” I believed him. And when the young man got here with the transport, you could tell he was very meticulous. Safety was number one. He did an outstanding job. Other than the dirt that was on the car when it arrived, it was perfectly fine. He did a great job strapping it down. He did a great job protecting the finish. If I have another vehicle to ship, I would definitely contact Montway first.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Frank. We apologize for your experience relating to the date range/ early arrival. We appreciate your review of the carrier and are pleased to hear he did an outstanding job. Our team looks forward to assisting you in the future. Thank you for your feedback and for choosing Montway!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 31, 2021

    The rep was really helpful and very flexible. I could not get to a bank to get cash and so he allowed me to pay via Zelle. That was really convenient for me because I know it's not the standard for Montway. He communicated with me along the way. The car also arrived a bit early. The driver and the representative managed to communicate with me to figure out where would be the best place to leave the keys and hide them so that I could get my car safely. It all worked out. The condition of m vehicle was perfect. Based on how complicated this move was, Montway did a really good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rhea. Thank you for the positive feedback on the representative and carrier. We appreciate your business and value your feedback.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 30, 2021

    I had a very good experience with their reps. They were very thorough. The quote and the final price were one and the same. The driver was a nice guy. I got a fair price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Norm. We are happy to hear about your experience with our representatives and carrier. Thank you for choosing Montway to assist in your auto transport.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 30, 2021

    Montway made it easy. Taking the information over the phone and getting it all set up, and getting the date set up and letting me know when the driver would show up. Communication was easy. Through every step, every time there was a change in anything, I was sent an email. The driver stayed in touch and let us know what was going on. The driver was good about contacting me, as well as Montway themselves, to let me know what was happening. They did a good job. I was charged what I was quoted.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Daniel, for the positive feedback. We are happy to hear our team and carrier did a great job in communicating, scheduling, and transporting.

    Verified purchase
    Staff

    Reviewed Dec. 30, 2021

    The guy was very friendly. He delivered the car like he said, stayed in touch with me and everything was fine. Montway was great. There was no damage on my vehicle, which I can't say that for the last company I used. I have another car in Arizona and possibly one in Texas that I'll be picking up in the future, and I'll definitely use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway, Maurice. We look forward to working with you in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2021

    We were pleased with Montway throughout. The agents that we talked to were courteous and informative, and the transport people were great. The dispatcher contacted us and told us a guy would be coming. He called a little earlier and couldn't have been more polite or professional. The transport was from outside of Washington, DC to Central Ohio and that took a day and a half.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Phillip, for choosing Montway. We are pleased to hear about your experience with Montway and the carrier. Our team appreciates your feedback and values your business.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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