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Montway Auto Transport Reviews

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Insurance coverage included
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Terminal-to-terminal transport not offered
  • Some customers dissatisfied with claims process and refund handling
  • Limited access to real-time tracking

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
    • 4,955,484 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 22 Reviews 2925 - 3075
    Verified purchase
    PriceStaff

    Reviewed Sept. 9, 2022

    Montway was a bit more expensive, but my daughter's friend had used it and I needed somebody reliable that I knew wasn't going to rip me off. Towards the second time, they went down a bit, but then they went up when it came time to pick it up. I wanted to move the transport by one day, but they moved it by three days and charged me an extra $150. I wasn't happy with that. It was also a little stressful from time to time because they couldn’t get ahold of the driver, and I had to get ahold of driver myself. Other than that, the delivery went okay and the car made it safely to my daughter in LA.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for providing your feedback. We do our best to provide competitive and market-accurate pricing. Auto transport pricing can change dramatically on a day-to-day basis. Even an adjustment of your first available shipping date by as little as 1 day can have an impact. We always look at feedback such as this to improve our services. We are happy to hear the transport went well overall. And will utilize your feedback for future customers.

    Verified purchase
    Price

    Reviewed Sept. 9, 2022

    Montway is quite a bit cheaper. I always get an estimate from them first. However, the guy that picked it up had no DOT sticker on his truck. The guy I bought it from sent me a picture of the license plate of the guy that hauled it. But he made it there.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback. As part of our services, we only work with licensed and insured motor carriers. We'll look into this situation further to understand what happened.

    Verified purchase
    TechPunctuality & SpeedStaffTransparency

    Reviewed Sept. 8, 2022

    Very professional representative. Clear, concise explanation. Friendly. I am satisfied with my contract with Montway. They were prompt picking up my car. Took several photos & were very careful loading it on the transport. Excellent job. Delivered safely.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carol. Thank you for your review. We are pleased to hear about your overall experience.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 8, 2022

    My daughter was moving across the country so I needed to ship the car. Montway told me how much that would cost and that was fine. The final pricing was exactly what they quoted me. The rep I spoke with answered all my questions and he knew what he was talking about. Everything was good. The transport was from New Jersey to California. The driver picked up the car on a Friday. They actually wanted to pick it up sooner but I said no because that was gonna be too soon. My daughter wouldn't be out there yet. We rescheduled and everything was good.

    They got the car to the destination by Tuesday. My daughter had to meet the driver somewhere that was a couple of miles away from where she was because he couldn’t go down the narrow streets. It worked out fine. The car was very dirty when it arrived and my daughter had to take it to the car wash. She said it was like it drove through a dust storm. Other than that, it was fine. Use Montway or at least look into using them because we had a really good experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Debra, for sharing your feedback. We also appreciate your recommendation.

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed Sept. 8, 2022

    The person I talked to originally, Dean, and the people who got things arranged were helpful. A problem that customers would experience that I experienced is that Montway gets the car sent to somebody else, and there is not very good coordination or information between the customer and the various people who have the car at different stages of the process. I found that rather upsetting, but I really appreciated that there was a Ukrainian driver who brought the car to where I live in Nevada now. He was really good and very helpful, and it was a quick process for getting the car here, much faster than the shipment of household goods. All in all, I was happy with Montway. I missed that once the arrangements were made, there was no central contact for figuring out what was happening with the car, who was getting it, or when it would be delivered. That's my one big complaint. Everything else was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to provide your feedback, Denis. We are happy to hear the carrier did an excellent job. As a broker, our services are to dispatch your shipment to a motor carrier. But we go further. And anchor ourselves as your central contact for any questions, concerns, or updates. We are here 365 days a year to help with your car shipping needs. I would be happy to dive into more detail on this topic. Feel free to contact us at feedback@montway.com at your earliest convenience.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 8, 2022

    It was a great experience with Montway. I put in an inquiry and I immediately got a response. I told them, “I'll get in touch with you when I know for sure what kind of dates we're dealing with.” I talked to them on the phone briefly where they told me that they could do it within a week of being notified. The guy followed up with me until they assigned a driver. The pick-up was awesome. The driver talked to us the day before he picked it up. He talked to us again the day he picked it up. He got here a couple days earlier than they projected.

    The driver got in touch with us a couple times as he was making his way across the country, predicting when he would be here. Then when he was within 150 miles the night before, we agreed on a place to meet. We met in a mall parking lot after hours so that he had plenty of room to unload. I did a covered shipment and he had the most amazing truck. The vehicle was spotless. They took pictures before they left and he inspected it after he took it off the truck. There was no damage and it was still clean.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Beth. Thank you for your review of your experience with Montway.

    Verified purchase
    PriceRates

    Reviewed Sept. 7, 2022

    Montway is faster than everyone else and their price is cheaper. I would highly recommend them.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review of your experience with Montway, John.

    Verified purchase
    PriceStaff

    Reviewed Sept. 7, 2022

    Use Montway! I had two 2021 vehicles going from Michigan to Florida, and everything was fine. The cost was insane, but everywhere is high, so there's nothing one can do about it. The driver was a great guy too.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services.

    Verified purchase
    Customer ServiceStaffFollow-Through

    Reviewed Sept. 7, 2022

    I've done business with Montway in the past. I also own a small business, which is an auto dealership. I ship about six cars with them and because I never had any issues, I used them again. I set everything up online. I was shipping a car to my son. The first carrier promised to pick up the car by a certain day and they didn’t. At that point, I had to reach out to a representative. I called and said, “Hey, I need you to cancel that and find me a carrier who can pick up this car.” Then Montway assigned another carrier to the job, and he picked up the car as promised. There were no problems from that point.

    The driver called me and we discussed where I was. I drove the car to pick him up, which was a block or so, because the truck was too large to go down a residential street. Then he dropped me back off at my home and drove the car to his truck. The car was going from Phoenix, Arizona to Conway, South Carolina. So it was a pretty far distance and it took him almost a week. He had given me a specific drop off date. I texted him to ask him what time and he responded. Then when he reached the destination, he let me know he was there, and if the car had been dropped off.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Arlene. Thank you for being a returning customer of Montway. We are pleased to hear about your experience and look forward to assisting you in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 6, 2022

    Montway has the best prices and I had a real person that I could lean on their experience, which was positive. I found it to be very quick in terms of setting a day, scheduling when they were coming up. I was getting initial information about how it worked and the cost. That was very helpful. The driver was contacting me, letting me know when they would be picking it up and when I was gonna get it. Even delivering my car, I got it earlier than expected. They gave me a call when they were 20 minutes away. We were able to coordinate. It was a very smooth process which I appreciated. I'm very satisfied. If I have to move again in a distance like that, I’ll use Montway again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway to assist with your auto transport, Ashley. We appreciate your feedback and look forward to assisting you in the future.

    Verified purchase
    Staff

    Reviewed Sept. 6, 2022

    Everything was good, and things went accordingly. The timing was great. The driver told me he was gonna be here at 8 o'clock in the morning and he was. It took them a week ‘cause I'm all the way across the other side, from East Coast to West Coast.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dalvin. Thank you for your review. We are pleased to hear about your experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 6, 2022

    The rep was great. But the car was supposed to be picked up July 23rd to be here when I arrived on the 27th and it never got picked up. Also, the guy who was supposed to call me didn't call me back. I ended up calling him twice and he said, “Call the company. I’m just being dispatched.” Eventually, they picked up the car a week after I was here. So I was stuck. I had to rent a car.

    Other than that, I was satisfied. I used them again a couple of weeks later. It was the first car that they gave me problems with. But the problem is the driver they dispatched who wasn't very reliable. He called them and told them that he wasn’t going to make it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Emma. Thank you for your feedback on our representative. We are sorry to hear about your experience with the carrier but appreciate you letting us know.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 5, 2022

    I bought an antique car and wanted it brought to New Mexico. Once Montway got a driver to pick it up, they came right away. It took a couple of days, which was real good. We communicated on email and it was good too.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review. We are happy we could provide expert service for your antique car.

    Verified purchase
    Price

    Reviewed Sept. 5, 2022

    My experience for the pickup part of it was good. The guy showed up. They loaded the vehicle in the truck and took it away. I had it shipped to my father’s address and he said it arrived in good shape. It was delivered when expected, and he was notified. Overall, it was very good. The people who I contacted through the chat system online kept me informed, answered my questions, provided me with the quote and set up the shipping.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for your review and for utilizing our chat feature.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 5, 2022

    The service is clean and neat. Communication is good. The transfer was very good. I appreciate the fast service and I like it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Runbang. We appreciate your feedback on your experience.

    Verified purchase
    Staff

    Reviewed Sept. 4, 2022

    Very pleased with the overall service. The car was examined before being loaded onto the truck and the driver was very careful to document everything and ensure that the load was still at the correct height. The dispatcher and the driver were in frequent contact regarding arrival at both pick-up and drop-off. Everything happened within the expected timeframe.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Debra. Thank you for your review. We are thrilled to hear you were pleased with your overall experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2022

    I got a new car and gave my old car to my sister in Massachusetts. The person that I set up the transport with was amazing. She answered all my questions and was patient, knowledgeable, and efficient. She made me feel good about my choice. The delivery was fast too. The car got there in three days, and the guy, Baja, was also great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. Thank you for your review of our representative and the carrier.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2022

    Everything went well with Montway. I will use the service again. We booked then the driver reached out to us in two days. He gave the exact location, which was very close to our house. He was extremely punctual. We were flying to our new location and he coordinated with us when we are going to land. If he would be earlier or later, he would come late. The day we landed was the day he was also going to be in that city. He dropped the car at our hotel at the exact time he stated.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Sardar. Thank you for your review of your experience.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 4, 2022

    The company that picked up the vehicle called the Friday of when they were picking up the vehicle and they were clear that they'd pick it up. They gave me a range and the latest delivery date when the car would arrive. That part was okay. The one part I wasn't too happy about was that there wasn't any real update on where the car was up until right before it got delivered. Also, they couldn't deliver it to my house. But once I saw the gigantic truck it came in on, it made perfect sense. I had to meet them but it was at a super convenient location. Other than that, the driver was great and the condition of the vehicle was as expected.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Kurt. We are sorry to hear communication from the carrier didn't meet your expectations. We appreciate your understanding as to why the carrier delivered your vehicle to a nearby location.

    Verified purchase
    Customer Service

    Reviewed Sept. 3, 2022

    Everything went smoothly with Montway and the timelines were good. I planned it to take a little longer because I needed to be here to get it on the other end and they met whatever timeline I needed. The transport took a week. They sent me emails through a portal and I got text messages as well.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Larry. We are pleased to hear we were able to meet your deadline.

    Verified purchase
    Customer ServicePriceStaffFollow-Through

    Reviewed Sept. 3, 2022

    Everything was good. The Montway reps were pleasant, did what they said, and the service cost what it was supposed to. From Iowa to California, the transport took three days and it was good. Communication was by phone and text, and they were very reachable.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jennifer. Thank you for your review of your experience with our representative and the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 2, 2022

    The driver was polite and timely. He communicated with me via phone and text messages, in an effort to smooth out any concerns, as it related to the timing and the delivery of the vehicle to my son. I really appreciated the boost to my confidence that Montway Auto Transport was able to provide, during the vehicle pick up and delivery. Thank you.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kim. Thank you for your review.

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Sept. 2, 2022

    I was very happy with Montway and I would use them again. I went online and got my quote, and it was very fair. I was contemplating flying out there and driving the vehicle back, and I would have been within $200 of cost out of my pocket to do it, plus I’m gonna waste 24 hours of driving. A gentleman called me and confirmed the pickup date. When they had the vehicle in their hands, they let me know that as well as when they were getting ready to drop it off at my house. So, they were great. I got the vehicle and there were no damages.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 2, 2022

    I like Montway very much. They’re efficient and fair. The price was right and the communication was excellent. The driver picked it up on a Friday and told me that the car would be delivered on Sunday. He let me know all the time where he was and he arrived earlier than expected. He called on Saturday and said he was there much earlier. It went very smoothly though he could have called me the day before he picked it up because he called me the morning of.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dianne. Thank you for your review. We are pleased to hear about your experience.

    Verified purchase
    Staff

    Reviewed Sept. 2, 2022

    Montway was professional. I've had a great experience. I've been using them for a while. I've shipped a few cars. As a matter of fact, I have another car that's gonna be shipped within the next month. They’ve been very helpful and they totally understand me. I would really recommend them. I wouldn’t use anybody else.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Robert. We appreciate your recommendation and look forward to assisting you in the future.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 1, 2022

    Driver arrived on time. The load was quick and secure. We stayed in touch. Car was delivered correctly as he and I had agreed. Everything was in order and undamaged. The driver was pleasant and congenial. The cost was in line with my expected price.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jake. Thank you for sharing your experience with Montway.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 1, 2022

    I've had nothing but great interactions and results with Montway! always on time and car is safe. Price is competitive. Trips have been from Washington, DC to LA and back. ALways convenient with good communication. Drivers very responsive and on time. Thanks Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Melissa. Thank you for being a returning customer of Montway. We appreciate your business and feedback.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2022

    Vitaly was my driver. The most important part is the initial contact from the driver. He reached out the night before the pickup. Excellent communication from initial contact to loading and leaving. Very professional job done quickly and efficiently. Would definitely recommend their services.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Steve.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 1, 2022

    Very happy with the pick up and delivery of my car. Went from SC to CO and driver gave call before he came and before car was dropped off. Price was what was quoted. Overall a good experience! Would definitely recommend!

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dianne. Thank you for your review. We are pleased to hear you were happy with our service and appreciate your recommendation.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 1, 2022

    The rep with Montway was very detailed and knowledgeable. He gave us a good idea of what to expect. The pricing was also better than the other company. The driver picked the car up at a Target parking lot because our street was too small. We watched him load up the car. He was super nice. He sent us texts throughout his trip to let us know where he was. He helped us arrange for the drop-off because my realtor was the one who met him in Dallas. He was helpful coordinating that for us. He dropped it off right on our driveway. It was quick. There’s a small scuff on one of the handles of the car that wasn’t there before, but that’s it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Erin. Thank you for your review and sharing your experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2022

    Working with Montway, before getting it all arranged, was excellent. Whether I did it by text, by phone or by email, they were very responsive. I found that to be nice and well-coordinated. Then, they picked the car up a day early and it was delivered a day early too. All of it by notifying people so, you couldn't ask for better. Montway got great service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Walter.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 1, 2022

    Montway took a day longer than they originally said it was going to be, but they delivered it and I was happy. The driver called me and said he was going to be there in about an hour and gave me a specific time. We drove down there. He walked the vehicle, and he documented it all the way around, so that he could put his report in that nothing had happened to the car. He gave me the keys, and we were done. I'd recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Charles. We appreciate your review and recommendation.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2022

    The actual transport of the car was good and successful. The lead up to it not so much. The website says one needs only a week in advance for pickup. I gave a week but got no feedback on when the driver would pick up. We got close to our absolute deadline with no pickup. We then had to pay a lot more for a "guaranteed" pickup date. After that things went OK.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Jill. I am happy to hear that the transport went well. But I am sorry to hear of your disappointment with the lead-up. The standard pickup window for shipments is one to several business days from your first available shipping date. On average, we are able to ship within 5 days from this date, but depending on route, seasonality, availability, and more, it may be longer. We offer premium logistical solutions for shippers who need their vehicle picked up on an exact date.

    Your feedback is vital to us providing the best service possible. We will make sure to review this in more detail to help improve services.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2022

    Very Satisfied with the experience. I found the customer service was friendly and helpful. The delivery driver was courteous and professional. The equipment was first-rate. The shipment was fast and very well coordinated. I would use this company again.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for your review. We appreciate your feedback on your experience with our representative and the carrier.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2022

    A friend shipped 2 vehicles with Montway and was very happy. Based on this we used them also. We were very happy. The car arrived a day early which was not expected, but nice. If you need to ship a vehicle, you should use Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Randy. Thank you for your feedback on your experience with Montway.

    Verified purchase
    StaffFollow-Through

    Reviewed Aug. 31, 2022

    The driver showed up on time for pick up from Naples, FL and delivered the car to Columbus, OH as promised. We plan use Montway again! They were very thorough in their estimate and told us exactly what to expect.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Frank. Thank you for your feedback. We look forward to assisting you in the future.

    Verified purchase

    Reviewed Aug. 31, 2022

    I recently shipped my car from the West Coast to the East Coast. Montway made it easy - both pick-up and drop-off. My car even arrived before my furniture! I would definitely recommend them as an easy way to ship your car.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Linda.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Aug. 31, 2022

    The Carrier that was assigned to pick up our car in Southern CA and deliver to Northern CA did a great job. He was prompt, professional, kept in touch and did the job properly. Couldn’t ask for more. I would not hesitate to use them again if needed. I wasn’t aware Montway uses contractors but ours was apparently well vetted.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Don. Thank you for your review. We appreciate your feedback on the carrier as well.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2022

    Montway was always in touch. I knew everything to expect every step of the way. The professionalism and efficiency was outstanding at all times. My car was handled carefully and arrived safely and in time. I highly recommended Montway. I made the right choice!

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alisa. Thank you for sharing your experience with Montway. We appreciate your business and recommendation.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2022

    I found the company online. They were easy to contact and set up service. As soon as they had a driver they contacted me. The transportation was flawless. Vehicle was picked up and dropped off on time. The team was friendly and easy to work with.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Gina.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2022

    Experience was great, start to finish. I would trust this company. Worked with my moving schedule which changed by a few days from original plan, and delivered exactly when they said they would in Florida. I was unsure about option to pay in cash, but it worked out great.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Tasha. Thank you for trusting Montway to assist in your auto transport. We appreciate your feedback and business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 31, 2022

    Best part of our cross country move. Excellent service and communication. I’d use them again in a heartbeat. Our car was picked up and delivered with the utmost professionalism and Montway’s driver stayed in regular phone contact the whole 2000 mile journey.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Eric. Thank you for sharing your experience with our representative and the carrier.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2022

    Montway Auto Transport was very easy to work with. The price they quoted me was very reasonable. The gentleman who delivered my car was punctual and professional. I would recommend them to my friends and family if they had a car that had to be shipped or delivered.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Bob. Thank you for your review. We appreciate your business and recommendation.

    Verified purchase
    PriceStaffBillingRates

    Reviewed Aug. 31, 2022

    I had a most satisfying experience with Montway. Easy application, easy payment. Easy coordination. Prices really fair. I would definitely recommend this company to family and friends. The delivery time was incredible. The driver was extremely professional and pleasant. I apologize because I forgot to give him a tip I had ready for him.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi. Thank you for your review. We are pleased to hear about your overall experience and appreciate your recommendation.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2022

    Montway's ratings were really good and the price was competitive. Their reps reach out to you, get information about the car, and they're pretty thorough. They're asking, “Were there any modifications to the car?” which there were. So, they really made sure that by the time that truck showed up, that the right truck was gonna be there for the size of the vehicle that I was shipping. So, there was a lot of verification that the purchase was gonna be a successful and smooth one, which was nice. So, just confirmed that.

    A few days later, I ran into an issue where a friend of mine that had the car wasn't gonna be available for the first pick-up. Montway was really pretty flexible in terms of figuring out that problem and offering me another solution, which was just changing the date and getting a different driver lined up. There wasn't any impact to the price or any back and forth.

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    Response from Montway Auto Transport

    Hi Matthew. Thank you for choosing Montway to assist. We appreciate your feedback on your experience with our representative.

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    Customer ServicePrice

    Reviewed Aug. 31, 2022

    Montway is great. They are not the least expensive or the most expensive. It was more expensive than most. But others did not have the communication. They did not have the guarantees. I didn't have the confidence in what they were going ahead and offering me. With Montway, their communication is clear. They went ahead and set me up with a guy who was great. He showed up on time where he was supposed to. We communicated when he was going across country, and I was able to pick up the car with no problem. They could have washed the car before I got it but I guess that’s too much to ask.

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    Response from Montway Auto Transport

    Hi Gregory. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your experience!

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    PriceStaffRates

    Reviewed Aug. 31, 2022

    I used Montway the first time eight weeks ago and it couldn't have been any better. The car went from Tennessee to Florida and the delivery was within 24 hours. I can't speak highly enough about my first driver. He was friendly, just a beautiful human. Also, I was very pleased with the price. The second time I used Montway, the exact same car was picked up and it was on-time. The delivery could have been yesterday, but I drove back. So, I was behind. The delivery would have been 24 hours, again, which is phenomenal and I asked if there was any way they could bring it to me this morning. And the driver did. There was no extra fee and he was on time. And again, a beautiful person. I couldn’t be any more pleased with Montway.

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    Response from Montway Auto Transport

    Hi Becky. Thank you for using Montway and being a returning customer. We appreciate your review of your experience.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 30, 2022

    There was a little difficulty with pick up because we were in a newly built neighborhood with hills, but they were prompt and timely. They did a thorough job of documenting the car, its exterior state and contents of the car. They had great communication when there was a small delay and the car arrived ontime. We were not at the location yet, but workers let them in and he parked it in the garage for us since we had items in it. The price was very comparable and it all went well for a long cross-country transport.

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    Response from Montway Auto Transport

    Hi Abigail. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your experience with the carrier.

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    PriceStaff

    Reviewed Aug. 30, 2022

    Transported a truck from Wichita Kansas to Slidell Louisiana. The service was rapid and competent. The delivery was made on time, at a convenient time for the recipient of the truck. The cost was reasonable. I would use the service again if needed. Thank you for your help.

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    Response from Montway Auto Transport

    Hi Robert. Thank you for your feedback on your experience with Montway.

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    Staff

    Reviewed Aug. 30, 2022

    Excellent experience shipping my car from Rhode Island to my grandson in California. He would have preferred a car more suitable for a teenager, but he is happy to have a car that gives him better gas mileage!! Thank you for your service!!

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    Response from Montway Auto Transport

    Hi Joyce. Thank you for your feedback on your experience with Montway.

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    PriceStaffRates

    Reviewed Aug. 30, 2022

    If I could give Montway transport service a ten rating I would. From the very beginning, the service I received was superb. The dispatcher kept me informed as to when and time of my vehicle would arrive from Baltimore to Fort Lauderdale. The driver was professional and also kept me informed. I felt confident in the service I received and there were absolutely no hidden charges. I would and have recommended their vehicle transport service! You will be treated like a valued customer.

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    Response from Montway Auto Transport

    Hi Vicki. Thank you for your review. We are thrilled to hear about your overall experience.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTransparency

    Reviewed Aug. 27, 2022

    I cleaned my car thoroughly - inside and out - before I allowed my car to be in possession of Montway Auto Transport, and they gave me back a dirty, nasty vehicle and kind of laughed about it. Montway Auto Transport is an auto broker. They find auto carriers to transport your car across country. They had 5-star ratings. So, I thought they would be a great company. The customer service representatives are very professional. They are transparent on the pricing, and their agents arrived to pick my car up at the time they specified. I was elated with the service UNTIL SAMANTHA delivered my car.

    SAMANTHA works for US Auto Transport based in CUMMING, GA. She was very nice and personable. She called me while my car was in-transit to let me know that she would be arriving late due to unforeseen problems with her truck. Because she kept me informed daily, I was not as upset about the delay. That was the positive part of the experience. When the car arrived, I noticed that it was bottom loaded and not top loaded as I requested. I paid an additional $75 for it to be top loaded, but I didn't get the service. SAMANTHA explained to me that it was safer from damage to be bottom loaded than top loaded, but they never refunded me the money.

    Then, I looked inside the car. I was LIVID! My car has never been so dirty. There were dirt marks all over the seats and the floor was full of debris and dirt. I put paper mats down for them to step on, and they disregarded them completely and moved them to the side. Furthermore, if you're only moving my car to get it on a truck, why do you need to change my radio station to ROCK music? I am convinced that if I checked my USB drive that they took my car on a joy ride. I rarely listen to any music in my car unless I am driving on long trips, and I NEVER LISTEN TO ANY RADIO STATION.

    It was A NASTY EXPERIENCE. I will never move with Montway Auto or US Auto Transport again. I wanted WHITE GLOVE SERVICE. I got a dirty mess. Move your car with an interior auto carrier and make sure the driver is clean. My car was less than a year old with less than 6000 miles on it, and it was treated like an old jalopy. I am not happy with their service at all. See the pictures below.

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    Response from Montway Auto Transport

    Hello, we are sorry to hear about the inconvenience. We have emailed this reviewer to try and provide additional assistance and to understand the details of what happened. Unfortunately, we did not receive a reply. We would ask that the reviewer contact us at feedback@montway.com at their earliest convenience. Thank you.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Aug. 20, 2022

    Every time I come to Florida, I'll call Montway to transport my car. I don't use anyone but them. I transported two cars back and forth from New York to Florida about four times. I even stopped counting because I just use it. They're very efficient. Someone will call and set up a time, and I will fill out the application. The drivers update me every step of the way, letting me know the estimated time when they would be there. I've never had a problem with my car. My car was perfectly safe, no damage and everything was intact, and it was seamless. Montway's prices are competitive. It's a little bit less. The third time I was going to use it, I tried looking at other sites and those prices were way higher. So I went back to Montway.

    I will recommend anyone that I know who wants to get their car transported safely and at a reasonable price. Plus, the process was so easy. My experience was awesome and I was very satisfied with the process. Everyone that I came in contact with was very friendly and informative, and the drivers as well. I experienced about four drivers and they were all great. They will call me and keep communication open and to the point of delivery. Their estimated time is perfect. It’s right on time.

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    Response from Montway Auto Transport

    Hi Jennifer. Thank you for your review and for sharing your experience with Montway.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 19, 2022

    Everything was done over the phone and it was great. The prices with Montway were good and where it should be. The driver got out here quick. It was a couple of days shorter than I was expecting and there were no problems. He gave me a heads up a few hours before, let me know where he was at and when he was gonna be here. The vehicle was pristine when it arrived.

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    Response from Montway Auto Transport

    Hi Ray. We appreciate your review. Thank you for sharing your experience with our representative and the carrier.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 19, 2022

    We were moving to another military base and Montway was able to accommodate our schedule. The specific deliverers we had were fantastic. They were able to accommodate everything that we asked them to and they were always easy to get in contact with. Then, the car was received just the way it was picked up and the cost was fair.

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    Response from Montway Auto Transport

    Hi Michael. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback and business.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 18, 2022

    Montway delivered ahead of schedule and that was perfect for us. The driver was also very good and the cost was what we could afford.

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    Response from Montway Auto Transport

    Hi Edith. Thank you for your review.

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    PriceStaff

    Reviewed Aug. 18, 2022

    I needed to transport a car from Southern California to Washington State and through Montway, it only took three days. The driver was really nice and he got the car to the destination in a good time. The cost was great, too. It was the cheapest one we found. We would use them again.

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    Response from Montway Auto Transport

    Thank you for your review, Allison. We look forward to assisting you in the future.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 17, 2022

    Montway did a great job. They were very professional and very upfront. I talked to them on the phone, and they were very professional. They sent email confirmations to outline the entire process and what my charges would be. They outlined everything from point A to point B. It was a very quick way that they did things because two and a half days after the emails began, my car was delivered. I would recommend the shipping company to anybody. I've used them twice in the past couple of months.

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    Response from Montway Auto Transport

    Hi Oretha. Thank you for your review. We are pleased to hear you are a returning customer and appreciate your recommendation.

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    Punctuality & SpeedStaff

    Reviewed Aug. 17, 2022

    Montway's schedule fit mine better than the other companies I looked at. They were rather indefinite as to when they would pick the car up and a couple of them scheduled a wrong date. So, Montway's service was superior to them. The driver was a perfect gentleman and the delivery was perfect as well.

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    Response from Montway Auto Transport

    Thank you for your review, Lewis.

    Verified purchase
    StaffBillingFollow-Through

    Reviewed Aug. 16, 2022

    Picked up on time and delivered on time as promised. Easy to reach for any questions I had about dates of pickup and delivery. The car had no damage except had to be washed (not included;). Would use again if ever needed. Although car arrived before us due to having lost a day in travel (tired driving). Driver of delivery truck worked with my realtor to accept Venmo payment.

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    Response from Montway Auto Transport

    Hi Angelo. Thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    TransparencyCommunication

    Reviewed Aug. 16, 2022

    Montway's transporter was wonderful. He kept me updated the whole time, FaceTimed me and made sure everything was good. Everything went seamlessly. Go for Montway. They did a great job. I felt comfortable, and they kept me updated.

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    Response from Montway Auto Transport

    Hi Victoria. Thank you for your review. We appreciate your feedback on the carrier.

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    PriceStaff

    Reviewed Aug. 16, 2022

    If the driver was delayed, he kept me informed that he was delayed a little bit, not a lot. So I knew what was going on. Everything that they said they would do, they did it on time. Also, I was transporting two cars and whatever Montway quoted me for that remained as is, so nothing was surprising at the end. Montway is one of the best companies, and I told one of my friends to go and get it.

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    Response from Montway Auto Transport

    Hi Rakesh. Thank you for your review and for sharing your experience with the carrier.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2022

    I called Montway for them to ship a Toyota, and the experience was good. The driver was very good and nice. Communication was great.

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    Response from Montway Auto Transport

    Hi Naoufal. Thank you for your review. We are pleased to hear about your experience.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2022

    My experience with Montway was a little dicey in the beginning but the end was very good. Their reps told me what was gonna happen and it didn't happen the way they said it would. I told people to come in on a Thursday morning and they showed up on a Wednesday night without telling me they were coming. But I worked it all out and everything got done. The driver was in communication with me very well and he was very good at what he did. It didn't take him very long to get here and it all worked out fine.

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    Response from Montway Auto Transport

    Thank you for your review, Rick. We apologize for the beginning of your process and are pleased to hear everything ended well.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 14, 2022

    The pickup and delivery went nice and smooth. They got there two hours early, which I was good with. Then, they brought the vehicle directly to me, parked it, and did a walk around. Everything was perfect.

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    Response from Montway Auto Transport

    Hi William. Thank you for your review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2022

    Everything with Montway was excellent. Communication was great. I liked the way they reached out. They weren't going to leave me hanging. They were ahead of schedule. The driver let me know when the car was picked up from the Hyundai dealership in Tallahassee. He was four hours early.

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    Response from Montway Auto Transport

    Thank you for your review, Darla. We appreciate your feedback on your experience with Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 13, 2022

    I was transporting a military Humvee and the other moving companies wouldn't transport it because it was too wide. One of my former bosses said he had transported a vehicle with Montway and he was pleased with them. I gave Montway a call and it worked out wonderfully. The price they quoted was excellent. They reduced it because the first carrier said he'd pick it up and then he declined it. They asked to put it on an open carrier and they lowered the price by a couple $100.

    But then, the person that was going to pick up my vehicle got confused with time, the Central Time Zone and Eastern Time Zone, and couldn't pick up the vehicle. Montway said they would schedule it for next week and I told them they better have it here Saturday. They found somebody within two hours. They called me back and said the guy was there to pick it up and to email him this form. They did an extraordinary job arranging it and the delivery guy was very accommodating. I waited a little bit longer than I thought but I was pleased to have the vehicle nonetheless.

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    Response from Montway Auto Transport

    Hi Graham. Thank you for your review. We are pleased to hear you were referred to us by a former customer.

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    Staff

    Reviewed Aug. 13, 2022

    I was happy with Montway's service. Their rep was very helpful. The transport was faster than I anticipated. They picked it up on Saturday morning and I got it Sunday afternoon, which I don't think the guy must have stopped for anything but fuel. He was very good. He told me what his approximate time of arrival was and he was right on spot.

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    Response from Montway Auto Transport

    Hi George. Thank you for sharing your experience with Montway and the carrier.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 12, 2022

    Montway said that I could put a reasonable amount of luggage in the back of my car. They communicated well. When they gave me the name of the driver, I called him. He called me, and he communicated very precisely about what time he was coming. He came at that time, and he delivered a little early. That was good. I was really very satisfied. Go for them. They're very professional, and I like the way they handled things.

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    Response from Montway Auto Transport

    Hi Jacqueline. We appreciate your feedback and thank you for sharing your experience.

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    PriceStaff

    Reviewed Aug. 12, 2022

    I was very happy with the experience. The quote they provided seemed reasonable and the driver was a very delightful person. We had to meet a little bit off-site because of the size of his vehicle and it went beautifully.

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    Response from Montway Auto Transport

    Hi Constance. Thank you for your review.

    Verified purchase
    Customer Service

    Reviewed Aug. 11, 2022

    We had Montway move a 1957 vehicle from New York to where we live in Virginia. The pickup was in Sherburne, New York, and the drop-off was in Bridgewater, Virginia, and it took them a day to get it picked up and delivered. When the guy got to Virginia, he gave us a call. He wanted to know what time he could drop the vehicle off. We arranged a time at 6 o'clock in the morning. He showed up pretty much right on time and pulled up in front of the house. I asked him if he could drop it off in the back. He said yes. We moved his trailer around back. He unloaded and everything went fine.

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    Response from Montway Auto Transport

    Hi Vincent. Thank you for your review.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Aug. 11, 2022

    When I contacted them, they seemed quite reasonable compared to some prices I had gotten on a previous trip and they answered questions right away. Not one time did I ever have difficulty getting ahold of someone or at least getting attention to whatever my question was. The transport took 10 days. The driver contacted me a day before he got here. He already had the car unloaded from his truck when I met with him. It was wonderful.

    Also, I had to leave my grandson in Washington and he had a favorite thing that I owned. It was a mouse that covered my vacuum cleaner. I put the mouse in the trunk and he called me every day and said, “Is grandma mouse there yet?” When we picked up the car, I went to the trunk, and pulled out the mouse. The truck driver let me take a picture of grandma mouse sitting in his seat and I wouldn't have traded that moment. My grandson was just thrilled. The driver was magnificent. I hope I never have to do it again but I certainly would use Montway if I did.

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    Response from Montway Auto Transport

    Thank you for your review, Patricia.

    Verified purchase
    Customer ServiceTimeliness

    Reviewed Aug. 10, 2022

    I contacted Montway through the website and I got into a chat session with a fellow there. I was pretty pleased with the transaction. They picked up the vehicle in North Ridgeville, Ohio and it was in Gaysville, Vermont the next day at 4:30. I had a relative meet them at the drop-off point and then I got a call saying that it was all done. It was within 15 minutes it took to drop it off and they took pictures to make sure of everything and it all appeared fine.

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    Response from Montway Auto Transport

    Hi Michael. Thank you for sharing your experience with Montway.

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    Customer ServiceStaff

    Reviewed Aug. 10, 2022

    Setting everything up was easy and there were no complexities. I chatted with some of the representatives and they were straightforward. There was no bargaining. They gave me the amount and I paid. Somebody then came at the correct time and collected the car in Washington State. The driver and the delivery were what I was looking for. The only thing was we didn't have any communication in between. But there was communication when they were arriving. They called and informed us. On the whole, things were fine. At least, they reached us on the agreed date and the car was good when it arrived in Texas.

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    Response from Montway Auto Transport

    Hi Satheesha. We appreciate your review and value your feedback.

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 9, 2022

    The transport was fantastic. The shipper I used was very professional, straightforward, and polite. The car was shipped from California to Tennessee and it came exactly as planned in four or five days. I was surprised that the quote was as affordable as it was because the gas prices were really high at the time. I was happy. Everything was great and I would do it again.

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    Response from Montway Auto Transport

    Hi Leslie. Thank you for your review. We are pleased to hear about your experience and look forward to assisting you in the future.

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    StaffTransparencyCommunication

    Reviewed Aug. 9, 2022

    I had a lot of stops and starts there. I had three different people come out there and it was a mess but they were excellent. Montway really handled it well. Also, they answered all my questions and kept me updated. There's nobody around that does that these days. I've used other people before and I have no idea where the car was or when it was gonna be delivered. Montway had it all nailed down.

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    Response from Montway Auto Transport

    Thank you for your review, Nancy. We are pleased to hear about your experience and appreciate you for choosing Montway.

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 8, 2022

    It was cheaper to have my car moved than it was to go get it myself. I used Montway before so I used them again. Customer service was good. The delivery of my car was perfect.

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    Response from Montway Auto Transport

    Hi Douglas. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback.

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    Customer ServicePriceStaffBilling

    Reviewed Aug. 8, 2022

    I called up Sherpa and they told me what it was going to cost and the down payment. I told them I wanted to pay the driver in cash and they said it was no problem. Then, the driver came on time and picked up the vehicle. Everything was really professional and upfront. Sherpa delivered their promise with no problems. I will be using them again in the future.

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    Response from Montway Auto Transport

    Hi Adverse. Thank you for your review.

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    Staff

    Reviewed Aug. 7, 2022

    The Montway rep explained the process step-by-step and everything went exactly like they said it would. You worry, especially when it’s traveling that far. But it was flawless. The driver said the delivery would take a couple of days. And in two and a half days, that guy got it there. I live in a rural area up in the mountains in Linden, Virginia. So, I met the driver down at the bottom of the mountain, near this little warehouse store that we have here in our area. He was polite and great, and I’m 150% pleased.

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    Response from Montway Auto Transport

    Hi Linda. Thank you for your review. We appreciate your feedback with our representative and the carrier.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 7, 2022

    My friend used Montway a couple of times and recommended them when I needed to get my car across the country. Everything was direct and quick. Customer service answered the emails or phone calls right away. From pick-up in Las Vegas to the delivery in Atlanta, that took five days. The driver was great. I asked him to put my car in a garage and he did that. He then left the keys behind. It was absolutely wonderful from the customer service and customer care and anything we needed. I was very satisfied and I definitely recommend Montway.

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    Response from Montway Auto Transport

    Hi Lucie. We are pleased to hear you were referred to us by a friend. Thank you for your review and for sharing your experience with Montway.

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    PricePunctuality & SpeedStaffBilling

    Reviewed Aug. 6, 2022

    In the beginning, my experience with Montway was smooth. During the paying stage, there were two options. One can pay or had to deposit it and when the driver arrives, the rest of the balance would need to be paid in cash. I did the second option where I paid in full when I reserved the transportation service. But there was a miscommunication between the accounting department or the reservation department. They charged me again. Finally, they gave me that credit to my credit card so the problem was solved. That took two or three days. The service was fine but there was a two-week delay. The promised date was on June 25 but they delivered the car right after Independence Day, which was the beginning of July. Montway said they needed to find a driver and my mom was waiting for the car. I understand a couple of days of delay but two to three weeks is a little too much.

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    Response from Montway Auto Transport

    Hi Samuel. Thank you for sharing your feedback. We value your concerns and apologize for your experience.

    Verified purchase
    PricePunctuality & SpeedStaffTimeliness

    Reviewed Aug. 6, 2022

    The pick-up location was on a narrow street. So, I was able to get the car over to another couple of blocks away, and then it was a much more conducive transport pick-up area. And even on the drop-off, I was running late, so the driver came the next day instead. So, they were very flexible. The cost was what it was. It was not too high nor too low. It was a good experience with Montway. Their service lived up to what I expected and everything went well.

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    Response from Montway Auto Transport

    Hi Krandall. Thank you for your review. We are pleased to hear about your experience with Montway.

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    Staff

    Reviewed Aug. 6, 2022

    I discussed with the driver, and he was very nice. He came here and dropped my vehicle very carefully. Everything worked out good. Montway did a wonderful job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Sandip.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 5, 2022

    Montway had the most recognition out of the companies I looked at and they seem to have more reputable reviews than the others. The total transport took five to six days. It was from Minnesota to Los Angeles. There was communication on the day prior and the day of. We met at a unique place. The driver tried to be as accommodating as possible, which was very much respected. He gave me an update when he was a day out and again on the day of the drop-off. He let me know that he was going to be really close to my area. I told him to let me know where he needed me to go. He dropped off the car in a area that was easy for him to turn around because I live in a small neighborhood, just a few minutes away. My wife and I got the car and it was the same as when I dropped it off. Montway is a company that you should consider.

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    Response from Montway Auto Transport

    Hi William. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback and recommendation.

    Verified purchase
    Staff

    Reviewed Aug. 5, 2022

    The driver was a very good, nice person. The service was really, really awesome. The transport took hardly four days. It was great. I liked it. I got the best deal.

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    Response from Montway Auto Transport

    Hi Sushma. Thank you for your feedback. We are pleased to hear about your overall experience.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Aug. 5, 2022

    I was on a tight schedule and the reps were able to work around that. The driver was great. He called me, let me know he was on his way and I met him outside. Everything worked out nice. Whatever the bill that I was quoted was what I paid. I had no problems with that either. I needed somebody to work with me. Montway had to have it down there at a certain time and they were able to get it down there so that was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for your review. We are pleased to hear about your experience with the carrier.

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    Customer ServiceTechPricePunctuality & SpeedStaffBillingRatesTimelinessFollow-Through

    Reviewed Aug. 4, 2022

    Description of complaint: I contacted Montway last week to help transport my car from OH to CA based on their 4.7 rating and 5 star reviews on Consumer Affairs. Customer service were very nice initially and assured me that if I sign for their guaranteed pick up service this will ensure working with the best carrier to transport my car to CA. I did although this was their highest charge but I wanted to make sure I have no issues. The guaranteed pick up date to transport my car was yesterday Aug 2nd and I never received any confirmation of a carrier on Aug 1st so I phoned early on Aug 2nd and they said that they have a carrier and they will send me the carrier and driver info shortly and that the driver will phone at least 2 hours before pick up to coordinate with me.

    They did send an email stating that they secured a carrier called White Hawk and a driver called Anton. I tried to reach to the driver and carrier to get an estimated time of when they will pick up my car, but they did not even have a voice mail. So I phoned Montway again and the customer service still assured me that the driver has to phone me at least 2 hours before pick up and they will pick up my car as promised on Aug 2 by 5 pm to transport to CA. At 2 pm my daughter phoned me from home and told me that a person from Miller's Towing came and told her that the carrier sent him to pick up the car because they could not enter the residential area and that the carrier will transport the car to CA on Aug 3rd in the morning.

    Montway never took my permission to send a towing company to my home. The person they sent falsely told my daughter that he is transporting the car for the carrier. He was actually contracted by Montway to falsely appear as if they picked up my car so they can charge my credit card for the transport to CA. All they did is towed my car by pulling it on the back wheels, it was not even placed on a carrier. They towed my car without my permission and left it overnight at a junk yard. No carrier was actually assigned. Montway guaranteed pick up dept had no idea when they will find a carrier to transport my car. Thank God I went and picked my car from the Miller's Towing junk yard and found a carrier through M&M Logistics (Jeff) who helped me locate a carrier same day who loaded my car in front of me on the long haul (not towed it to store at a junk yard).

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    Response from Montway Auto Transport

    Thank you for providing your feedback, Nivine. I apologize that our services did not meet your expectations. As part of our services, we only contract with vetted and insured motor carriers. We have provided you with confirmation of dispatch for both carriers, as well as full details of services being provided. This includes that we use local carriers as part of our services.

    To be clear, this is a completely normal part of any logistics service. If you buy a toothbrush from an online retailer, that package will transfer between multiple trucks and facilities to its final destination. We include the information for the purposes of transparency. By booking with us, you agree and acknowledge the terms of our services as we list on our website. We also confirmed this with you over the phone.

    For the purposes of other shippers out there, I think it would be a good idea to explain the timeline and processes. White Hawk was originally set for pickup on 8/2. But they informed us they were running late and the new estimate for pickup was 8/3. This was a guaranteed load date service order. So the shipment had to be loaded on 8/2. In such cases, a local is dispatched to safely load the vehicle and store it in a safe location until the long haul arrives. So a local carrier, Miller, was dispatched to pick up the vehicle and store it until White Hawk was ready on 8/3. Note that depending on the service types or transit route, the package may transfer between other trucks and terminals as well. Again, this is a normal part of logistics to optimize services.

    We do expect that every carrier we work with provides adequate communication. So I do apologize for the lack of proper communication from the carriers. We do consider this a serious issue and a contributor to your dissatisfaction with the shipment. So we will be sharing this feedback with both entities. And working with them to improve services.

    I apologize again that we did not meet your expectations. But please know that we did provide services per the agreement. If you would like to provide additional feedback, please email us at feedback@montway.com.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Aug. 4, 2022

    I called Montway and everything was great, even with the guy who delivered the car. The final pricing was right on. It was exactly what I was quoted. I would entertain using Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Mark.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 4, 2022

    Montway was very transparent with the process of shipping a car. I used them to transport my car from Georgia to Virginia and their communication was very efficient. The driver was texting me throughout the process and I was very happy with how it worked out.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joyce. Thank you for being a returning customer of Montway. We appreciate your rating and feedback.

    Verified purchase
    Staff

    Reviewed Aug. 4, 2022

    I liked the customer satisfaction with Montway and it seemed like they're a very good company. They've been around a long time. Setting up the transport was quite simple. The total pickup and drop-off was two days and it was from California to Arizona. I got to know the driver at the pickup pretty well and he knew what he was doing. At the drop-off, it was the same driver and again, he knew what he was doing. He didn't drive the car right in front of the home. But he was around the corner on the main street so he could unload the transport and just drove my car a block to my home. The car was in the same condition as it was when it left.

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    Response from Montway Auto Transport

    Hi Roger. Thank you for sharing your experience with our representative and the carrier.

    Verified purchase
    Staff

    Reviewed Aug. 3, 2022

    The representative was very helpful and provided required information. I was there at the end location for the delivery and the driver asked me about the signing of the delivery there. The car's condition is very good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Vamsi. We are pleased to hear about your experience. Thank you for sharing your experience with our representative.

    Verified purchase
    PriceRatesFollow-Through

    Reviewed Aug. 3, 2022

    Montway showed up when they were supposed to, did what they said they were gonna do, and the price was what it was supposed to be. Everything worked out fine. It always does. I've used them more than once, and I'd recommend them. Among all the groups I've used, they're the best when it comes to transporting vehicles. They're competitive, and that is all one can hope for.

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    Response from Montway Auto Transport

    Hi Chris. We appreciate your review and recommendation.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 3, 2022

    Montway was very professional and efficient. I was very happy with it. I had originally selected another company, but they weren't calling me back to set the appointment. I chatted online with a Montway agent who told me that Montway was the number one company and that pretty much, they were pretty sure they'd be able to get a driver and move the car. So, I switched over. Shortly after I did that, I was hooked up with a driver. So, it was pretty quick. I would totally recommend the company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Julie. Thank you for your feedback and recommendation.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 2, 2022

    I was impressed with the ability to find and transport my vehicles with a few days of my call. I like their system of emailing me at each stage i.e., received request, sent to transporter, picked up at designated point, delivered. VERY personable, friendly personnel!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Rebecca.

    Verified purchase
    Staff

    Reviewed Aug. 2, 2022

    It was a great experience with Montway when I used them in the past. This time, it was excellent as well. The driver was on time. I’ll recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. We appreciate your feedback and recommendation.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Aug. 2, 2022

    Montway did fantastic and we were very pleased. It was a quick turnaround. We were able to book the transport of our daughter's car really quickly. They did everything they said they were going to do. The communication was awesome and the local company that they went through was close by. Also, the final cost was exactly as they said. I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Ronald.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 2, 2022

    They were really good and helpful. They showed up on time. I like everything about this transport. The communication was really good. The car was safe. So everything was good to go.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Kouy, for your review.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Aug. 2, 2022

    I had a very positive experience with Montway. They were very nice and they did everything perfectly. They arrived on time, which was more than I can say for the other moving company who arrived with my household goods about three and a half weeks later after they left California. Montway brought my car in only a matter of days and everything was fine. The car was covered as I had asked it to be inside the transport and the people on both ends were very helpful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, David. We are thrilled to hear about your positive experience.

    Verified purchase
    Staff

    Reviewed Aug. 1, 2022

    Everything was great. The driver stayed in touch and showed up when he said he would.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Harley. We appreciate your feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 1, 2022

    Montway was not the cheapest but they had the best reviews so we went with them. They were prompt, fast, and had great service. I was shocked. They got there even before they said they were gonna be there. I was out of town when they came and picked the stuff up. When the cards arrived, they were the same as when we picked them up. The driver was okay. He couldn't really speak much English but he knew what we were saying. He got his boss on the phone to verify and make sure everything was good. It was easy. Also, there was no difference in the final pricing. If I need anything else transported, I'm gonna go straight to Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Benny. Thank you for sharing your experience with Montway. We look forward to assisting you in the future.

    Verified purchase
    Staff

    Reviewed Aug. 1, 2022

    I had a false report of pickup, which was a little unnerving because it was my first time using Montway's service. They said, "Yup, your car's been picked up." I said, "That's amazing. I'm driving it right now." It was a false flag, and they corrected that within 24 hours. The actual deliverer brought the car right to the driveway, and I was very pleased with that. Overall, I was pleased with the service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Richard.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingTransparency

    Reviewed Aug. 1, 2022

    Montway treated me pretty well. They were very professional and as a matter of fact, they were pretty darn quick. Their equipment was up to date. The driver called me, previous to delivery, at 11:30 at night and said, “Hey I’m loading up right now. I'll be there at 4 o'clock tomorrow afternoon.” He was. I was really surprised by that. I would highly recommend him to get somebody’s car transported or picked up and delivered. The only thing is I had a hard time understanding the reps, but we worked through it. I’d use them again. The quote was spot-on. They told me it was 995. I had to give a deposit on that, which is fine. Then the balance was due in cash when I picked the car up. I could have done a credit card, but it would have had to have been approved before the driver could have dropped the car. They said cash would be the easiest way. Once they get the cash, the driver emailed me a receipt, and that was it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for sharing your experience with Montway.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 1, 2022

    My experience with Montway went wonderfully. I called and made the appointment. Then, they showed up, picked up the car, and delivered it to me four days later. They could have washed and waxed my car when they dropped it off, though. But other than that, I was impressed with how fast that vehicle made it to me.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for your review.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed July 31, 2022

    The move from one representative to the driver is a jump that could be an easier handover. Although the driver was nice, I'm sure that that's not always the case. He was helpful, but it's true that I didn't know when I was supposed to contact him. Because there is always a delay, that whenever they pick up your car, they don't tell you when it's going to arrive, depending on the driver’s route. So if somehow, that could be known in advance by the guys, they could communicate that. So, I'm not trying to wait someone that is driving, and he doesn't know who I am. Because there is a part of his trip that he doesn't care about anything until he arrives really to the destination where he tries to contact the driver. So that part could be covered by the agent that actually is coordinating the pickup. Other than that, I was satisfied with Montway's service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Luis. Thank you for your review. We are pleased to hear you were satisfied with our service.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2022

    I've used Montway three times now and all the experience were really good. I was getting one car painted so they did a special type of drop-off. Then, another car they delivered when I was out of state. It was a stick, which my son couldn't drive stick, and they went the extra mile, put it in the garage, and made sure everything was really good. The last time I used them was two weeks ago and it was quick. They were here within two days. Also, the communication was great, from Montway to the drivers. I've been lucky enough that I had three really good drivers and they communicate well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for your review. We appreciate your feedback on your experience with our representatives and the carrier.

    Verified purchase

    Reviewed July 31, 2022

    Everything with Montway went very smoothly. Everything that they told me was what happened. They were good with the car. The car got out there with no issues and damage. They ended up picking the car up a little before they said they were going to, which was good. Then, the transport only took seven days. The overall experience was great. If I had to do it again, I would use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carolyn. Thank you for sharing your experience with Montway. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2022

    The transport from Orlando to New Brunswick, New Jersey took four days. Montway responded pretty quickly. It took a couple of days to pick up and a couple of days to transport. The driver called up in advance and the car was delivered okay. Overall, it was an excellent experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Ghandiko. We are pleased to hear about your excellent experience.

    Verified purchase

    Reviewed July 31, 2022

    Everyone at Montway was straightforward. Everything they said would happen happened. It was a smooth process.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Jay.

    Verified purchase
    Customer ServicePriceEase of UseRates

    Reviewed July 30, 2022

    Montway's quote was the best price quote for the service. Everything was pretty easy to use and the vehicle was picked up and it arrived on time. Communication was also good both for pickup and delivery. The entire process was pretty good. I shipped my car a couple of times and this was probably the most efficient. Coordinating, like the pickup and delivery times, was exactly what I requested or within the window versus the one prior which was not as accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Matthew. Thank you for your review. We are pleased to hear about your overall experience.

    Verified purchase
    Customer ServicePriceRates

    Reviewed July 30, 2022

    Montway was wonderful and did a great job. They had a very reasonable price. I was very happy with the whole deal. The guy who came to pick the car up didn't really speak English, but he got the job done. After that, I got emails. Then I got a call from someone in New Jersey who said my car would be delivered the following day. Everything went smoothly. The car was exactly the same as when it left.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Sarah.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 30, 2022

    Montway's rep gave me a decent time window. The driver made the time expectations. They got the car back to me within a day or two. It was so quick that I didn't remember how the communication was in between. But when I was handing the gentleman who delivered the vehicle, he said, “I’m not Montway.” He almost didn't want the check. I had no idea who I was dealing with. I just handed him the check that said Montway on it. But that kind of dealing gives me pause. I thought it was just a Montway employee. Montway told me I gotta write a check for a very specific amount. So, he took the check and left. But that was the only surprise. The vehicle was in good condition, and it was uneventful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Phillip. Thank you for your review. We appreciate your feedback on the carrier and apologize for his actions during your delivery.

    Verified purchase

    Reviewed July 30, 2022

    The truck broke down during the transport so they had to transfer it and the transport took twice as long. But they were in contact throughout the process and the car was in a good condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback and are sorry to hear of the inconvenience, Robert. Carriers work hard to take care of their trucks. But these are still 80k lb trucks traveling for hundreds of miles per day. Unfortunately, mechanical issues do occur. And repairing said truck often takes time. As we are a niche industry, another truck is typically not available right away. And would have to travel a great distance to transfer.

    This is one of the many reasons most companies do not promise or guarantee delivery dates for any reason. We understand the inconvenience this creates. And we truly appreciate your patience. Delivering safely is always the number one priority.

    Again we apologize for the delay but are happy we could deliver safe and sound. If we can help again, please let us know. If you would like to provide additional feedback, please contact us at feedback@montway.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 30, 2022

    The guy that I used through Montway was awesome. I told him I'll use them going back. He kept me well informed the whole trip. He called when he got here. My wife was here and he helped her with everything, made sure the car was running, and told her to look it over. He picked my car up on a Tuesday. It was here Thursday. I'll tell others to use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Mark. Thank you for your review and recommendation.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2022

    All I can say is this was the best experience I ever had relocating. I didn’t have to worry about anything. The communication, sense of urgency and response time was excellent. If you are looking to transport your vehicle - look no further than this company. You will not be disappointed. Thank you.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Willie.

    Verified purchase
    Staff

    Reviewed July 29, 2022

    Everything went Great. Driver kept me informed when he would arrive and was right on time. Very professional experience. I would recommend Montway. I would use them again. The move was cross country pick up was smooth and so was the delivery. I couldn't be happier.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi David. Thank you for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2022

    I was very pleased with the service provided by Montway when shipping my Bronco from Alabama to Texas. Their communication was excellent and the actual shipping was done timely and with care. The vehicle was picked up and delivered with no damage and no hassles.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Tom. Thank you for sharing your experience with Montway.

    Verified purchase
    Price

    Reviewed July 29, 2022

    The quote was 100% accurate, and the delivery went great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Jacqueline.

    Verified purchase
    PriceFollow-Through

    Reviewed July 29, 2022

    Signing up with Montway was a great experience. They came right away. The cost was well justified. They did what they said they were gonna do, and the service was right on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Orlando.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2022

    The signing-up process at Montway was fine, although I was dealing with some time issues and I don't think they quite understood what I was trying to convey to them. So when they first told me my car pickup and drop-off date, it was way earlier than what I was trying to tell them. My car would have been delivered before I even left the state. But I called them back and reiterated again what it was I wanted then they understood. The driver was super nice. He seemed to really enjoy his job. I asked him, on his rig, “How many cars can you get on there?” He enthusiastically went over everything. He knew what he was doing and was very professional. If I had to do it again, I wish I could pick this guy out from a line and say, “I want him to do it.”

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Doug. We appreciate your feedback and value your concerns. Our team is pleased to hear about your experience with the carrier.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 29, 2022

    The driver picked up my car when he said he would and dropped it off earlier than he said he would. Also, the communication was good and the final cost was right where it was supposed to be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Shannon. Thank you for your review.

    Verified purchase
    Price

    Reviewed July 29, 2022

    I'm an active car enthusiast. I buy cars, experience them, keep them fixed up then I move them on to somebody else. I've bought cars and sold cars and transported them. I live in Tampa. One car I bought was the Aston Martin from Atlanta and that was a little bit further than I wanted to drive it. I came across Montway and they had good reviews and everything went very well. I figured this was an opportunity to try somebody new. For a 500-mile job, the quote I got was a little high. It was a little bit more than I wanted to pay but not too much to where I was going to back away. But things are just that way right now, which is unfortunate. That aside, the delivery went very well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for choosing Montway to assist in your auto transport. We appreciate your review and feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 28, 2022

    I made the purchase online and I needed to have the vehicle brought to my state. With the schedule that I work, I didn't have a chance to take off that soon of a notice. I read a lot of great reviews about Montway and I felt comfortable enough to try their services. Customer service was very friendly and I had no trouble connecting with someone. There was a time when we got disconnected and the rep that took my call text messaged me to call him back at his number so that we could continue chatting with each other. He was very responsive and very punctual. I was able to get all the information that he needed from me really quick. Based on researching and looking at what other companies charge, Montway was the most reasonable one when it came down to the quote.

    The delivery was delayed becaue the driver had some issues with his truck and that was understandable. The delay was two days and it wasn't that bad. The car was coming from upper state Virginia and I live in Charleston, South Carolina. I understand how transit like that goes. When the driver he got here, he was very friendly. He called me as soon as he got in my neighborhood and he said, “I'm gonna get it off the truck, and I'm gonna bring it to your front door.” That was some top-notch service.

    The driver took very good care of the vehicle. There were no signs of strap damage or chain damage. The only little issue was he left with the key still in his pocket. It was funny because it was storming real bad. Both of us were trying to get out of the rain. Luckily, the car was still cranked. The car was a push start. But when I got in the car, I was like, “How do I turn this thing off? How do I start it? He must still have the key.” I called the driver and he said he would be back. On the whole, I was very satisfied. The communication was an A plus. If I ever had another car purchasing experience online, I'd definitely contact Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jeronica. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback.

    Verified purchase
    PriceStaffTimeliness

    Reviewed July 28, 2022

    The guy from Montway texted me and said he was in town. He'd pick the car up the next day. So, he made sure I was available, and that the location was adequate for the truck to fit in. He got there and did all the work. Super enjoyable guy. His name was Lance. I had a good conversation with him. He brought the car and my girlfriend and her family were the ones that picked it up. Delivery went smoothly. They said the same thing about the driver, super personable guy. And overall, great experience. I was more than happy to pay the cost, especially given the quality of service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Zac. Thank you for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2022

    I spoke to someone at Montway and he was really good. When it came time for the execution part of it, I got a communication from Montway saying who was assigned with a phone number. I called the driver and he told me, “We're just leaving. We'll be there by 3 o'clock.” They were coming all the way from Colorado to New Hampshire and they were here by 3 o'clock. The experience was good. Everything that went down was great. I bought a Porsche and it got here just like they said it would get here.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kevin. Thank you for sharing your experience with Montway.

    Verified purchase
    PriceRates

    Reviewed July 28, 2022

    Montway's price was right, and their reviews were good. They said what they were going to do, and they did it. I paid and they were on time. They did the pickup and delivery on the day they said they were doing it. The car got delivered the day they said they would bring it. So, everything was good. I’d recommend Montway. They held up to their word.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joseph. Thank you for your review and recommendation.

    Verified purchase

    Reviewed July 28, 2022

    Everything went very smoothly. Picking up and getting the truck off were all pretty easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Daniel. Thank you for your review of your experience with Montway.

    Verified purchase
    Punctuality & Speed

    Reviewed July 27, 2022

    Montway picked the car up and took it to Texas. And the people that got it in Texas were very happy. Everything went very well. It was done fast.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joseph. Thank you for your review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 27, 2022

    The reps who helped me set everything up were good and competent. But the driver was running a little late during the pickup. He didn't let us know he was going to be late and we were waiting around for him. He seemed competent enough when he arrived, though. Also, the delivery was to Texas and the cars were fine. Everything seemed to run smoothly and they got there earlier than anticipated.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Teresa. Thank you for your review.

    Verified purchase
    PriceStaffRates

    Reviewed July 27, 2022

    Everything about the whole experienceand every person I talked to, including the person that I talked to originally to set up the reservation, were stupendous. Also, the quote was a really reasonable price and when I compared it to other companies that were rated lower, it was a better price. This company was really above and beyond what I would have even expected. I was really pleased. I wanted to make a special recommendation for the driver because he was so helpful and responsive. The transport was supposed to take a good three to five days and it took two days. The car got to the destination before I did and the driver was so flexible.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Eleanor. We appreciate your feedback and thank you for your business.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed July 27, 2022

    Montway offered a fair deal and they had high ratings. I made contact with them around midday, and they had my vehicle picked up in Chicago that evening. I had it here two days later in North Carolina. The cost was very appropriate. It wasn't the lowest-priced one. It wasn't the highest-priced one. But for what I got, it was a very good deal. It was a very pleasant experience. It was everything they said it would be, and I was extremely happy with it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Richard.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed July 27, 2022

    I was very pleased with Montway. When I set everything up, the rep was very helpful. I had two separate moves. One of them was cash on delivery, and the other one was a credit card. The transport was fantastic. On the second move, we were expecting the car Saturday afternoon. But the driver called. He had a flat tire and said, "Are you okay with Sunday mid-morning?" It worked out great. We'll use them if I ever have to move cars again.

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    Response from Montway Auto Transport

    Hi Martin. We are thrilled to hear you were pleased with our service. Should you ever need to transport a vehicle in the future, our team will be happy to assist.

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    Customer ServicePriceStaffRates

    Reviewed July 26, 2022

    Called Montway. Said I had a car to pick up that I purchased in Chicago and I needed it transported out here to California. They calculated a price instantly. They gave me an enclosed van or an open van. There was a difference in that price. I selected whichever one I wanted. I paid them a downpayment, like a little retainer. They collected their fee. When the driver delivered the car, I paid the balance to the driver.

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    Response from Montway Auto Transport

    Thank you for your review, David.

    Verified purchase
    Customer ServicePriceStaffRatesTimeliness

    Reviewed July 26, 2022

    Montway responded right away. They had good ratings online. The car was picked up at the time that the rep told me. On the delivery, there was quite a delay from what he told me. It was okay. It was delivered. It cost 1,300 which was a bit pricey, but it was something that needs to be done and the service was good.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Maria.

    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed July 26, 2022

    The guy delivered the car fast. He picked the car up and delivered it the next day. If he couldn't get ahold of me, he would call my husband. I was satisfied with how quick and reliable it was.

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    Response from Montway Auto Transport

    Thank you for your feedback, Emily.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed July 26, 2022

    The only thing concerning for me was that they waited till the last minute to find a contractor. It kind of scared me because we were moving from Florida to California and we didn't have anybody that would have been there. I kept calling them, trying to make sure that they had a contractor for the job. But once they found a contractor, it went smooth. We were given a three-day window and the driver delivered it on the second day. He called as soon as he arrived. I would recommend Montway since they were able to get the job done and the price was exactly what they said.

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    Response from Montway Auto Transport

    Hi Ashley. We appreciate your feedback and value your concerns. Thank you for your patience as our team worked to connect you with a carrier.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 26, 2022

    The communication was really bad but a lot of the issues that I had weren't with Montway but with the carrier that they used. They told me that it would be picked up on a certain date and that didn't happen. I didn't get any kind of contact from Montway about it. Also, the carrier put a huge dent in the fender of my car and they were days late.

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    Response from Montway Auto Transport

    Hello Yater, Thank you for providing your feedback. I am sorry to learn about the inconvenience. Unfortunately, we were never informed of any issues with the shipment. From looking at your order, the shipment was loaded and delivered well with expectations and predictions for your route. I would like to learn more and help in any way I can. Please email me at feedback@montway.com with your shipment information. ^RK

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 25, 2022

    Montway was awesome. I liked their price. I didn't like the part of the move where I had to go with a broker when it came to the transport, but it worked out perfectly. The quote was on point. The driver called because he couldn't find the location because it's a new subdivision. They don't have it on MapQuest or Google. I had to kind of walk him to the area. I had called him earlier. I made a mistake and called him about something else. I didn't know it was him. He helped me with that issue I had with the movers as well. Because he has friends that do moving and he's done some, he was able to help me out a lot. He was right on point.

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    Response from Montway Auto Transport

    Thank you for your review, Sharon.

    Verified purchase
    Customer Service

    Reviewed July 25, 2022

    We had a guy that came and picked the car up. We live in an area where it would have been hard for him to get a truck. So we just picked the spot that would have worked for both of us nearby. And they gave me a date and time. He called me 15 minutes out. It was smooth and easy. I would use Montway Auto Transport again if I had to do it again.

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    Response from Montway Auto Transport

    Hi James. We appreciate your feedback and look forward to assisting you in the future.

    Verified purchase
    Staff

    Reviewed July 25, 2022

    Montway was very helpful. I also had a great time with the driver. The driver was very pleasant. He was busy. His hours were pretty full by the time he got here. He told me when he was close. He told me where he was gonna be and how long it was gonna take him.

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    Response from Montway Auto Transport

    Hi Colleen. Thank you for your review. We are pleased to hear about your experience with our representative and the carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2022

    The transport wasn’t on a major interstate so I was a little nervous that the order wouldn't be filled. I called a few times to get reassurance that they'd be able to find somebody to pick up the vehicle. Every time I talked to an agent, it felt like everything was in order and would be on time, which ended up being so. I was pleasantly surprised when Montway was able to pull it off and make it work. It was about a week but that was fine. That was within our time frame. I had a good experience and I'd use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rod. We are pleased to hear about your experience and look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 25, 2022

    Setting up the transport was a little hard to understand, but I was able to kind of work through it pretty well. I was given their 800 number, and called them, but then it was kind of brokered through Montway to whoever. It was a different company that actually transported the car out. So Montway worked with this other company. But the service was fine. I got my car quickly.

    The pickup point was close to Mesa, California and the drop off point was Star, Idaho. They had the car up here in about two days. I got a phone call about an hour out and they said that they were delivering my car. Then the driver called when he was about 10 minutes out. We met him and he unloaded the car. I paid him and did a visual. He took photos of everything and I was happy. If I needed Montway again, I'd use them for sure.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Bradley. Thank you for your feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 24, 2022

    Montway's pricing was competitive and I liked the way they responded and communicated. Everything was online and through emails. I set up the date that I wanted my Honda Pilot to be picked up in Dallas, Texas. It was about three weeks after the initial contact. On that day and the day before that, they emailed back and said that somebody will pick it up on time on that day. They were very precise in what they do, which was very good. During the delivery, Montway called and they set up an appointment. The drivers arrived in Virginia on time and made the delivery without any damage. I recommended Montway to a friend that was looking into transporting a car from here to California.

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    Response from Montway Auto Transport

    Hello Franklin. Thank you for choosing Montway to assist with your auto transport. We are pleased to hear about your experience and appreciate your recommendation.

    Verified purchase
    Staff

    Reviewed July 24, 2022

    The driver was good and professional. He knew exactly what to do and he even had the vehicle delivered ahead of time. I'd tell others they should consider Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Jessica. We appreciate your feedback on the carrier and recommendation.

    Verified purchase
    Staff

    Reviewed July 24, 2022

    We shipped both our cars through Montway two separate times. The first car was picked up on Monday evening and they dropped it off Thursday morning. It was much faster than I expected. Our other car is currently in transport. The driver picked it up Friday and it's gonna be delivered today. I would use Montway again. I had a great experience. Both drivers are very nice and communicative.

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    Response from Montway Auto Transport

    Thank you for your review, Michelle. We are pleased to hear about your experience with both drivers.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2022

    Good communication via phone call and text. Montway let us know when the driver would be there and any limitations. We had to meet in that Lowe’s parking lot because he wouldn't be able to meet and fit his truck into our neighborhood. It went smoothly. The drop off was at our new home. The time between pickup and drop off was five days, cross country, coast to coast. We had a great experience and I would recommend Montway.

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    Response from Montway Auto Transport

    Hi Taylor. We appreciate your feedback and recommendation.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 24, 2022

    The rep was great and communication was good. As soon as they got a driver assigned, they had a phone call and an email stating that I had a driver, and gave me an approximate pickup date. The final price and the quote were the same. It was a seamless experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Cassie. We appreciate your feedback on our representative.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed July 23, 2022

    The reps were very much on time and helpful in terms of explaining everything. I really like their approach. The quote that they initially said and the final price were almost inline. The one part I really like is that there was no last moment changes or surprise billing. The delivery went very fast. They initially quoted for almost 8 days but they came before the scheduled date. The communication was very appropriate. Everything went well.

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    Response from Montway Auto Transport

    Hi Siva. Thank you for your review. We are pleased to hear everything went well.

    Verified purchase
    PriceStaff

    Reviewed July 23, 2022

    Everything went smoothly. Easy pick-up, easy drop-off. The driver was a very kind guy who was easy to talk to and always available. The cost was good. Go ahead and get Montway.

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    Response from Montway Auto Transport

    Hello Taaha. We are pleased to hear about your experience. Thank you for your review.

    Verified purchase
    PriceStaff

    Reviewed July 23, 2022

    The driver was very polite and thorough. He went over the vehicles, took pictures, then loaded the vehicles, and within four days, they were delivered to Jefferson City as per instructions. Everything went smooth, and the person who received the vehicles on the other end said that the driver was very professional. Overall, the car transport was the best part of our move. We were very satisfied, and we'd give Montway a good recommendation. Their quote was pretty reasonable too. We talked to another company previously, and the guy wasn't able to perform. We did a search for companies in and around the Portland, Oregon area and found this company.

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    Response from Montway Auto Transport

    Thank you, Bill and Pamela, for sharing your experience with Montway.

    Verified purchase
    Price

    Reviewed July 23, 2022

    The quote was a little steep. But Montway put three cars in there, and they’re making $4,000. There was a brand-new Lamborghini in there, a brand-new Porsche, and my Corvette. But overall, the experience was awesome. I would use Montway again in a heartbeat.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Danny. Thank you for your review. We look forward to assisting you in the future.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    425 N. Martingale Road, Ste. 550
    City:
    Schaumburg
    State/Province:
    IL
    Postal Code:
    60173
    Country:
    United States
    Website:
    www.montway.com

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