Montway Auto Transport Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
Filter by Rating
- (4,727)
- (447)
- (76)
- (35)
- (110)
Popular Mentions
- 4,955,484 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,955,484 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 13, 2022
From the beginning when I called Montway, everything was great. I set up the shipment for my vehicle, and everything went well with that. However, two weeks went by and there was no follow-up. I wasn't reaching out to them, and they weren't not responding, then a few days before the shipment, I finally heard something from them. Up until that point, I didn't know who my driver would be and how it would be shipped. Other than that, everything was good.
The pickup and delivery were perfect. What Montway does as a company is they take on the job and do the bid, then they contract it out to private drivers. The driver for that company was phenomenal. He texted me the day before he showed up and worked with me. He said, “Hey, I'll be there at this time,” then he texted me two hours out, an hour out, 15 minutes out, and so on. He took the vehicle, then had it delivered on the time that it needed to be.
Thank you for your review, Stephen.
Reviewed Nov. 12, 2022
Tried to send my car via Montway, multiple truckers did not show up when they were supposed to and the process was continually delayed several times past the point I could have my car shipped and accepted at the destination. Every time Montway just kept stringing me along saying they would find someone else. Throughout the process their communication was very poor, they said they would call me back, but didn't and I had to call them back and spent a long time waiting on hold. After more than 5 days they told me that the latest truck driver they dispatched me to had to be cancelled by them because he was demanding more money. I would recommend avoiding Montway. They don't seem to be able to provide the service they are selling.
Thank you for your comments. It is important to us that we deliver the best service possible for all our customers. We are sorry to hear that your experience was unsatisfactory. We rely on feedback from customers such as yourself in order to continue working with the best carriers out there. We will be sure to audit this order accordingly.
Reviewed Nov. 12, 2022
Montway was very good, and I have absolutely no complaints. The vehicle was filthy, but otherwise, it was fine.
Thank you for your review, Rose.
Reviewed Nov. 11, 2022
The individual who picked up the car was highly competent and professional, as well as obviously experienced. He was worried about the trees in my neighborhood and did not want to injure any of them. He got the car, transported it appropriately, and communicated with my daughter. He was able to get to California even though we had a time differential of one or two days. I would give him a 5 star rating. Everything worked exceedingly smooth, and the service was excellent. I'm not driving 4000 miles, so it was worth it.
Hello Vikram. We appreciate your feedback on your experience.
Reviewed Nov. 10, 2022
Our experience was smooth. Everything was described or laid out in one way or another. The transport was 1,300 miles, and it took about three working days. Overall, it was easy and reasonable for us. Glad to get it done.
Thank you for your review, Andrew.
Reviewed Nov. 9, 2022
My interactions with the rep were clear and very professional. Everything was handled well. I did the pickup, then somebody else handled delivery for me. Communication was great, especially because in both cases, they couldn't pick me up on the street where I live, so we had to arrange a location. They were very simple. They came when they said and things were straightforward. The initial quote and ending bill were the same too. All of it was very on track, and the car arrived great.
Thank you for your review, Rob. We appreciate your feedback on your experience with our representative.
Reviewed Nov. 8, 2022
Everything was good. The Montway rep was very nice and helped me get it all going. Also, the driver was excellent. He needed a hotel for the night, and I told him where to stay. It’s my second time transporting a vehicle, and the cost was fair.
Hi Anna. We appreciate your review on your experience with Montway and the carrier.
Reviewed Nov. 7, 2022
The transport was from Austin to Seattle, and everything was smooth. It took about three days, and I like the real time tracking. That was good. Also, the pickup and the delivery, the driver did whatever he possibly could to get as close to the location, and I appreciated that. There was not a lot of communication with the driver, but it was enough. I got the call the morning of the delivery and the morning of the pickup and then, finally, when he was at the pickup or delivery spot. Overall, it was a good experience.
Hello Ishita. We appreciate your feedback on your experience with Montway and the carrier.
Reviewed Nov. 7, 2022
They were great. They were way ahead of the game. They said, "We'll get it there in less than a week." I didn't want them to pick it up for a few days but they said, "We're gonna come and pick it up now." I went, "Wow." I had to run out and buy a battery for the car. It was all done. They found somebody going that way, so they said, "Can you do it now?" I said, "Sure, go ahead. We'll make it work."
Thank you for your review, Eugene.
Reviewed Nov. 4, 2022
I used Montway to send a Mercedes to Arizona for my daughter. They were kind of the best priced, and they could do it at the time we wanted. So, it worked out. Their customer service was good. The driver pulled to the end of my street. I drove down there, they put it on, and that was it. It was really easy. The final cost was $100 more, but it was fine.
Hi Todd. Thank you for your review.
Reviewed Nov. 3, 2022
The customer service rep was aggressive with phone calls before I booked the transport but it worked out okay. And the quote was very accurate.
Hi Robert. We are sorry you felt our representative was aggressive. Thank you for your overall feedback on your experience.
Reviewed Nov. 3, 2022
The delivery was a little late, but it was okay. The car made it fine and the transport met the needs. Also, the driver was good and the cost was competitive.
Hi William. We appreciate your feedback and apologize for the delay.
Reviewed Nov. 2, 2022
The transport was smooth and quick. It took around three to four days and I would be willing to refer Montway if anyone needs their service.
Thank you for your review and recommendation, Fnu.
Reviewed Nov. 1, 2022
Setting up the service with Montway was easy and the whole transport from Texas to California took three days. The driver called and let me know when he was going to be there and when he was dropping off the vehicle. It arrived in good condition and overall, Montway was great.
Thank you for your review, Jill.
Reviewed Oct. 31, 2022
I found Montway online in some articles and the reviews were good. I dropped my vehicle off and the drivers put it on the truck. I opted for an open-truck transport. I was texted and told that if I chose to pay part in cash, I would get a discount. That was an online thing that I found as well and I opted for that. Once the vehicle was transported here, I paid the remaining balance through Venmo. I used Montway's online chat a couple of times and they were responsive. It was, overall, a very smooth experience.
Hi Siva. Thank you for your review on your experience with Montway and the carrier.
Reviewed Oct. 30, 2022
Our car was transported from Tennessee to Washington D.C. and that took overnight. The service was easy to book. The car was picked up in the timeframe Montway said and delivered within the timeframe as well. It was easy to meet the driver. There was enough communication leading up to the pickup and multiple times with the driver as far as location and estimated time to arrive. Once he dropped off the car, he confirmed that through a text. I'll definitely use Montway again and I recommend it too. Things went as smoothly as I could expect.
Hi Brad. Thank you for your review and for sharing your experience with Montway. We appreciate your recommendation and look forward to assisting you in the future.
Reviewed Oct. 29, 2022
The repair shop that works on the car recommended Montway as they've had a good experience with them. I went with them and my experience was a little confusing at times. I called their nationwide number and I got a different person a couple of times. They got the data in the computer and they looked at the deal and it was good. But it might have been better to be able to talk to the same person all the time.
Other than that, the delivery went smoothly. My 2003 Porsche 911 was transported roughly 1,500 miles from Bremerton, Washington to Phoenix, Arizona. A guy pulled up in front of the house. I saw him coming because he called me before to let me know he was in the area. He had a few other cars to unload before he could get to mine. Montway did what they said they were going to do in a timely manner and they were reasonably priced.
Hi David. Thank you for your review. We are pleased to hear you were referred to us and appreciate you sharing your experience.
Reviewed Oct. 28, 2022
We are in the process of transitioning down to Florida from Minnesota. We have two cars and one we transported down through Montway so that when I come down here to do stuff, I would have a car instead of having to rent one. One consideration for Montway was the cost and that they also allowed us to put stuff into the vehicle to be transported. It was another $75 and I could put an additional 100 pounds in. I could put 200 pounds in the car. It was nice that I could ship some things down in the vehicle at the same time.
I went online and I put in the dates that I was looking to do the transport. There was a window of what you could do. I spoke to someone because I wanted to get clarity because I had never done this before. They basically went through things. Once they pick up the car, they would have it down there within five days. When the driver picked up the car, he went through the process and told me what he was going to be doing. My car was the first vehicle loaded so we got to watch them load all the way up on the top over the cab of the truck. The driver told me the date that he would be arriving with it.
He sent me a text saying that he was a day out. I was having someone else pick it up at the house because I was still up in Minnesota. My person had the driver's phone number and he contacted him and told him we live in a trailer park. He was worried that the height and he wasn't going to be able to get into the park to deliver the car. They picked a spot where they could meet and the driver unloaded the vehicle and they did the exchange there. Everything was great with the car and everything that I had in the car was just the way I left it. The friend that I have that lives down here is going to be using that same company to transport. The gentleman that we worked with was just wonderful. Absolutely use Montway.
Hi Sue. Thank you for your review and recommendation.
Reviewed Oct. 27, 2022
Them getting the vehicle and dropping it off was right off smack on schedule. The driver, Adrian, was amazing. He helped us out with where we could meet him. He made it easy for us to meet somewhere close to our house but not come into the neighborhood. He is the best. It took him a couple of days to move it from Tucson, Arizona to Portland, Oregon.
Hi Rebecca. Thank you for your review. We appreciate your feedback on the carrier.
Reviewed Oct. 26, 2022
It was a good experience talking with their representative. The vehicle got here in good condition. I recommend Montway.
Hi Marilou. Thank you for your review and recommendation.
Reviewed Oct. 25, 2022
Once I booked the move, I got the contact information of the driver, Vlad. He's super reachable and had very good communication. I live downtown and he couldn't deliver to my door so he drove to a place that's very close where could park his truck and deliver my sports car to me. It was very convenient. The process was very easy and I will definitely use Montway again if I'm trying to buy a car upstate.
Thank you for your review, Joey. We look forward to assisting you in the future.
Reviewed Oct. 24, 2022
Great customer service, flexible, on-time, great price and best of all your car is safely transported! Though I had to change the type transport at the last moment they quickly were able to accommodate! From now I’ll be choosing Montway if I have to transport my car again!
Hi Paul. Thank you for your review. We look forward to assisting you in the future.
Reviewed Oct. 24, 2022
I chose Montway because it was rated so high on this website. They were a full day late picking up the car. It's now Monday and the car was promised to be delivered Friday (3 days ago). I've called Montway repeatedly for an update. They keep calling the car transport company (Vehicle Transport, Inc.) and no one can reach anyone. Still - to this moment - no one knows where the car is or when it will be delivered. Absolutely horrible service; especially for the price. THINK TWICE BEFORE USING THEM.
Thank you for your feedback. I am sorry to hear about the unsatisfactory experience. In auto transport, it can be difficult to provide accurate times due to the complex requirements involved. Due to this, we do not promise or guarantee any specific delivery dates or times. All dates are estimated and subject to change at a moment's notice. We advise all shippers to prepare ahead of time in the event of any shipment schedule changes. If you would like to provide additional feedback, please contact us at feedback@montway.com.
Reviewed Oct. 24, 2022
Setting up the transport was simple. I called the phone number on the quote and a nice young gentleman called. But he sounded like he was from the Philippines. Other than that, he had perfect English and was very easy to understand. He took all the information down. I got confirmation in an email and a call saying that the movers would be there the following day. I also got a call the next morning saying they would be there. It was a breeze. The driver kept us informed as they came across the country. One morning, he called and said, “I'm here,” and he was here. The car was dirty but it was to be expected as they were on the road for six days. If I had asked for it to be transferred inside a cargo type of vehicle, that's one thing, but I just asked for it to go in an open trailer. So, it was fine.
Thank you for your feedback, Janet.
Reviewed Oct. 24, 2022
They picked the car up in California and delivered it to New York. It was very easy. There was no damage to the car when it was transported. The final price was exactly what it was supposed to be. There was no monkey business. If I needed another car transported, I will use them in a heartbeat.
Hi Mitchell. Thank you for sharing your experience with Montway.
Reviewed Oct. 23, 2022
The driver was really good. He gave me his phone number and I could call him any time. He called me when he got here 'cause I was in California all the time. My son was gonna pick it up and he called my son. Montway did what they said they'd do. The driver made all the difference with his communication and the fact that he gave me his phone number.
Hi Barry. Thank you for your review on your experience with Montway and the carrier.
Reviewed Oct. 23, 2022
The driver picked up the vehicle in Santa Rosa, California and the delivery to Fort Worth, Texas took about three days. Montway's reps were good and I was really happy with them. The price was reasonable with what runs everywhere else and I would recommend them.
Hi Doyle. We appreciate your feedback on your experience with our representatives and your recommendation.
Reviewed Oct. 22, 2022
Transporting my car from Milwaukee to Los Angeles was very easy. It was picked up early on a Wednesday night and was dropped off that following Monday, which was a day early. It worked out well because I got to my destination the day after the car was there, so I was ready to go. The communication was great and the driver had given me a phone number that I could call periodically to make sure that everything was all right. So, I called them on Thursday to make sure that everything was going into place, then I reached out on Sunday to make sure that the drop off was at this location at this time. Then, on the day of delivery, he let me know that he was about an hour out. It was a really good experience and in the event that I need to ship a car again, I would use Montway.
Thank you for your review, Jonah. We look forward to assisting you again!
Reviewed Oct. 22, 2022
Everything was straightforward when I called Montway’s customer service. I got the estimate on the internet and when I called them up, the price didn't change. The guys came to pick up the truck at the predesignated time and they were all within that and there were no problems there. The vehicle arrived safely.
Thank you for your review, Tracy. We are pleased to hear about your experience.
Reviewed Oct. 21, 2022
Montway was very accommodating. Even when the car decided not to start a couple of days before they were supposed to pick it up, they were able to put everything on hold until we got the car back up and running again, which was a month later. We were then able to get it transported. So, everything worked out well. A day or two before the driver got to the destination, he gave me a call to let me know what day they were expecting to be there. On the day of, they contacted me so that I can contact my daughter to let her know that the car was gonna be there at whatever specific time and then, when they got there. The delivery was great.
Hi S. Thank you for your review and sharing your experience with Montway.
Reviewed Oct. 21, 2022
Where I was living in in Maui, I didn't have the reception to download things or the knowledge to take a picture of my car stuff and then get it out to Montway. So, I had a huge hassle having somebody else do it. Then, those guys over there didn't understand what was going on and everything turned confusing. Also, there were some shady things that I felt weird about the drop-off site for the van where they wanted $50 in cash and gave me no receipt to drop my van off. But I've worked it all out and I got my car. Montway's price was right and I'm happy.
Thank you for your feedback. Ocean shipping is a complex process with many moving parts. So it can be quite confusing. We are here to help every step of the way.
Reviewed Oct. 20, 2022
The car was really filthy when it got here and we had to have it detailed. Also, the driver's English wasn't that great and he was having difficulty communicating with me. There were two cars and I had to drive one to the garage because he couldn't make it in the complex. Then I went back for the second and he wasn't there, he had taken off with the car. He was looking for me, driving it around, so he couldn't find the address. That was a little messed up, but it wasn't horrible. It could have been worse. Other than that, the quote that Montway provided was reasonable and their customer service was good. They also got the cars here faster than they said they would.
Hi Annette. Thank you for your review of your experience with Montway. We would like to apologize for the interaction you had with the carrier.
Reviewed Oct. 20, 2022
The pickup and delivery went smoothly and the driver was good. I would recommend Montway.
Hi Nandesh. Thank you for your review and recommendation.
Reviewed Oct. 19, 2022
Our experience with Montway was excellent all around. They're reliable and the way they transported the vehicle was secured. The driver called me when he picked it up and he called me when he was getting ready to drop it off.
Thank you for your review, Bryan.
Reviewed Oct. 19, 2022
I transported a car for about 200 miles through Montway and it took about a week. They kept me informed and sent me an email on dates of pickup. They changed it three times but that was understandable and it was all within days. The driver was really good and very knowledgeable. He also called, and told me when he was coming in and when he got here.
Hi Steve. Thank you for sharing your experience with Montway.
Reviewed Oct. 19, 2022
Setting up the transport with Montway was a very good experience. They parked the vehicle at a convenient place. They took many pictures and compared them to the situation before I had it transported. They were very professional.
Thank you for your review and for sharing your experience, Zhenwei.
Reviewed Oct. 18, 2022
Setting up the transport with Montway was easier than I thought it would be. They were in contact with my sister who had the car on her property, had all that set up, and then contacted me early enough. It showed up a lot earlier than I expected, originally, but I got a phone call about that ahead of time. They unloaded it. The car came in the exact same shape as it had been. There was a cracked light on the back that was already cracked. But the driver was worried that with the wind that the actual cover would get blown off. So, he had taken the time to secure it down just in case. That was really helpful of him.
Hi Rebecca. Thank you for your review. We are pleased to hear about your experience from start to finish.
Reviewed Oct. 17, 2022
They were fast and communicative. It was a really easy experience. The driver was also really sweet. Originally, I was in a meeting so I didn't get the call. He was patient and waited for us.
Hi Alexandra. We appreciate your review and business.
Reviewed Oct. 16, 2022
My experience with Montway was absolutely fantastic. We were so happy when we first talked to the people and until it got dropped off in Vancouver, Washington. It also got there early. The driver contacted us when he was leaving Raleigh. We met him right by the interstate by our house because there was a flea market there. For him to get down this way, it would have been harder. So we just drove the car up towards that, which was not even half a mile and he loaded it on the truck. He kept in touch with my son the whole way out there. It worked out wonderfully.
Thank you for your review, Ann. We are pleased to hear about your experience.
Reviewed Oct. 15, 2022
They were great. I had changed the address that was associated with my card and I wasn't sure if it had gone through yet. But the rep helped me figure it out. The driver also texted me every step of the way, way ahead of time, days before when they would be arriving and even the day of. I was having my dad be the one to drop it off. He even was communicating with him on where exactly to find him to leave the car. He was wonderful.
Hi Alissa. Thank you for sharing your experience with Montway and the carrier.
Reviewed Oct. 14, 2022
They were very good. The process was simple. I was pleasantly surprised. I made a phone call, paid and then the car was delivered. That was straightforward. They arrived approximately when they promised and unloaded the car.
Hi Alex. We appreciate your review and thank you for sharing your experience.
Reviewed Oct. 13, 2022
Montway got up there earlier than they said they would. Everything was great.
Hi Alan. Thank you for your review and for sharing your experience.
Reviewed Oct. 12, 2022
Montway was very easy to book and we received the car very quickly. The transport from California to Texas took four days and it landed on the perfect day. The driver was very communicative via text and was even flexible when we had to ask him to pick the car up a little bit later as well too. The cost stayed the same from what they initially quoted. It was a positive experience. We've used Montway before when we brought the car from North Carolina to California. So we knew that they did a good job.
Thank you for your review, Aimee. We are pleased to hear you're a returning customer! Please keep us in mind should you need to transport another vehicle or motorcycle.
Reviewed Oct. 11, 2022
The transport from Beverly Hills, California to Denver, Colorado was seamless. The communication with the driver was good and he was on time. It was a great experience with Montway.
Hi Andrew. Thank you for your review. We are pleased to hear about your experience.
Reviewed Oct. 10, 2022
Montway did exactly what they said they were going to do within the time they said they were going to do it. The transport was from San Francisco to Portsmouth, New Hampshire and it took probably six days from when the vehicle was picked up to when it was dropped off. The driver was quick to respond to my messages when he wasn't driving. So, it was nice. Montway ended up giving me a discount. As the car was in transport, they notified me of that and then they refunded after the car got dropped off. So, I was quite happy with that too. If I had to ship a car again, that's the first place I would call. They had competitive pricing and did a good job.
Thank you for sharing your experience with Montway, Alen.
Reviewed Oct. 9, 2022
The service of Montway was really good. We shipped the vehicle to my husband's cousin’s house. It arrived before we got here, so that worked out perfectly. I would recommend Montway for sure.
Hello Felicio. We appreciate your feedback and thank you for your recommendation.
Reviewed Oct. 8, 2022
Would I use Montway again ..Yes !!! They did absolutely what they said they would, and kept me informed every step off the way from pick up to drop off. I never had to call them, they called me every step of the way. Their driver was professional and friendly when he delivered my car and I was happy.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 8, 2022
The transport with Montway was very simple. Everything was seamless. We're a military family, so we moved a lot. This was the easiest process I've had - from the initial contact, the meeting point, the driver shipping the car and contacting afterward for delivery of the vehicle.
Hi Michele. Thank you for your review of your experience with Montway.
Reviewed Oct. 7, 2022
I spoke with a couple of people from Montway. Each person I spoke with seemed very nice and helpful, and they gave me a pretty good price on the enclosed transport. It was a good experience. It took a couple of days for them to find a driver and get them over there. But once they picked up the car, it arrived in two days. It was really quick. The driver called me when he got there when I asked him to let me know earlier. He ended up waiting for me to arrive. I felt bad that he had to wait, but I had let him know to give me an hour's heads-up because I had the car dropped off at my mother's home. But other than that, it was great.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 7, 2022
I can't say enough about the very excellent experience I had with Montway, which transported my car from NC to VT. Their instructions were crystal clear, communication throughout the process outstanding, everything accomplished on time. I would certainly recommend this very professional company to anyone needing to move a vehicle.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 7, 2022
They were very nice and helpful. I thought my car was gonna be in transit for three days or so. But they delivered it right away. Overall, it was a great experience.
Hi Arash. Thank you for your review. We are pleased to hear about your overall experience.
Reviewed Oct. 6, 2022
Saw your Ad on Google. Decided to use you after talking with Aiden. He set up the home pickup of my Ford Focus. It took 9 days to deliver my car as Aiden told me it would. I got help on the status of my car from Polina, Antonio, Stan, Martin, Ryan, Monty. Nicholas delivered my car. Thanks to all of you!
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 6, 2022
Excellent experience. Respected the dates they quoted. Expense was also reasonable due to the high cost of fuel nowadays. My driver was very reliable. I totally recommend Montway auto transport. My car was in perfect shape when I got it...They could not deliver it to my home (small street) but the location I had to go to was very close by.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 6, 2022
I have used Montway transportation three times. They were on time. My car was fine and the drivers are great. I would highly recommend them. My moves were long distance and handled with care, They work with professionalism. The price was also very good.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 6, 2022
Experience was great all around at a good price. Cars were picked up and delivered on time with updates throughout. We had 2 cars to be moved with 2 different pick up date and drop off date from Tampa to Phoenix.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 6, 2022
The people who checked my vehicle were quick, responsive, and very informative. The move was from Hawaii to Florida and within three days of being in Miami, I received the car. Everything worked out perfectly. The driver was very polite and thorough. He told me he was already in the state and that he was going to call or text me when he was about 30 minutes away. He did that. The communication was 100%. If anybody tells me where to go, I’ll them to go to Montway.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 6, 2022
They delivered how they said they were gonna deliver. It was good communication with the driver and even with the team. The mover called me 12 hours before their arrival to pick up the car. It was a great experience and they didn't feel sketchy. I'm very pleased with their service.
Thank you, Antony for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 6, 2022
I was very pleased with the service. The rep worked very well and the communication with the driver was adequate. The vehicle arrived in very good condition.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 5, 2022
Everything went well. The pick-up was in Florida and the drop-off was at Chattanooga, Tennessee. The movers had all the stuff with them. The driver was very careful about dropping the vehicle. He kept us up to date until he got there. It took them a while to make sure that our vehicle wasn't damaged.
Thank you so much for your kind words, Jean. We really appreciate you taking the time to share your experience with us. Cheers!
Reviewed Oct. 5, 2022
My experience went very well and everything went smoothly. I shipped two cars from the West Coast to the East Coast. The cars were picked up and delivered on time with no damage. They were very professional.
Thank you for your comments, Francois. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 4, 2022
I had an excellent experience with them. The same driver who picked it up was the same person who delivered it and he was nice. Communication was good, when picking up and delivering, the driver started informing me half a day ahead. I changed my delivery address and he came to that spot and delivered it to me. The move was on time and my car is in good shape with no scratches. It was collected close to my house and delivered close to the delivery address.
Thank you for your comments, Atchutha. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 4, 2022
It was a good experience with Montway. They told me the vehicle would be at my house on a Sunday, and they got there even faster. The driver was very friendly. He seemed to care a lot about the way the truck was strapped down to the trailer.
Thank you for sharing your experience, Michael.
Reviewed Oct. 4, 2022
Working with their reps was all great. The price at the end was a little less than the quote. I don't think the move could've gone any better.
Thank you for your comments, Aaron. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 3, 2022
Working with them was easy. I got everything in a timely manner. The transport was very fast. I highly recommend Montway. It was fast and efficient.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 3, 2022
They were very nice and they worked with us to get our cars quickly to where we needed them. My husband's car was the first car to be picked up and that move went smoothly. He had it two days later. My car was second and that was quickly delivered as well with no damage. The driver was very nice. There was a bit of a language barrier but other than that, he did what he was supposed to do. I will definitely use them again if it comes to it.
Thank you so much for your kind words, Barbara. We really appreciate you taking the time to share your experience with us. Cheers!
Reviewed Oct. 3, 2022
Throughout the transport, we didn't get any communication. But when the movers were in the area, they were very communicative about setting up the time and place for where we would meet. My vehicle got to me in good condition. I was satisfied with the service.
Thank you for your comments, Tingwei. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Oct. 2, 2022
My experience was so good. The driver's communication was excellent. I was really impressed with him. He couldn't get within a couple of miles of my house, so he parked his big rig where he could park it and he drove my car to my house and then walked back to his truck. I only couldn't drive him back because I was alone in the house with my son who is a year old and happened to be napping. So he was a trooper.
Thank you so much for your kind words, Ted. We really appreciate you taking the time to share your experience with us. Cheers!
Reviewed Oct. 2, 2022
I felt confident in the way the Montway rep was explaining things to me. They also gave a decent quote. I was happy with it. It was in between, so it wasn't cheap, but it wasn't really expensive. It was a good price for me. The delivery went very well. I got ahold of the truck driver. We met at a specific location that we requested. He was professional. He explained to us what he was doing. He kept in touch with me as he was traveling through the state. He got here a little earlier than quoted and was really nice. There was also nothing wrong with her car, no scratches, nothing at all.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 2, 2022
I liked the price of Montway. Everyone was also very helpful. Our experience was very smooth. The driver called to give me updates. During pick-up, he provided pictures. I had someone else signing for me for the pick-up, so he made sure that he kept me in the loop. He did really well with the delivery too. Because of the street that I was at, he wasn't able to fit in with his truck, so he parked a couple of blocks down and drove my car to the house. The condition of the vehicle was also perfect, exactly how we had shipped it.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 1, 2022
I had a bad experience. The vendor that Montway switched me to took a whole week for them to come and get back to me. I chased them around and they didn't speak English. It was a rough 10 days. At the last minute, we had to change the carrier. Montway gave me another company and we agreed on them. At least they were efficient and very well versed.
Hi Donald. Thank you for your feedback on your experience with Montway. We are sorry to hear about your experience with the initial carrier and are pleased to know our team was able to provide a better carrier.
Reviewed Oct. 1, 2022
The driver's communication was good. We had a vehicle that broke down in another part of the state, and the driver gave us a heads-up when he would be in then he took the car to the shop where we were getting it repaired at. I'd recommend Montway.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Oct. 1, 2022
The Montway rep was knowledgeable. We had a little hiccup there in the communication, but we got through it. The quote was reasonable. It was comparable to other shippers. The driver was also very friendly and efficient. Called and let me know his status and gave me an estimated date.
Hello Derrick. Thank you for your review. We value your feedback on your experience with our representative and driver.
Reviewed Sept. 30, 2022
The rep I worked with was very friendly. He called ahead of time to let me know the schedule and the time slot. When he arrived at the drop-off location, he was very professional and dropped the vehicles off without an issue.
Thank you for choosing Montway for professional car shipping services!
Reviewed Sept. 30, 2022
This is the second time I've used Montway and I love their service. The only thing was there were too many people that contacted me. Maybe they could assign the client to a team the first time but then, they need to assign a rep to that client. Also, they scratched the custom wheels of my SUV. Other than that, the quote was reasonable and the pickup at the destination was really easy. They sent me an email and told me where the SUV was at. They gave me the pier number and I drove down there.
Hi Arvester. Thank you for being a returning customer of Montway. We appreciate your feedback and will share it with the appropriate team.
Reviewed Sept. 30, 2022
The Montway rep was great. She took my information and sent me some emails, and I got everything filled out the way she asked. Montway said they would come out between a certain window, they'd pick up the cars, and they’d deliver within a certain window, and that all happened, so we’re good. The driver called me, and I met him. We walked the vehicles and checked everything and unloaded them. I paid him, and he left. It was pretty simple. He was good. I liked him. He was one of Montway's best.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Sept. 29, 2022
I had a great experience with Montway. Everything went well. It was from Texas to California. The transport took three days. It got there quicker than I even arrived. I would use them again and refer them to someone else.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Sept. 29, 2022
The driver was very nice and courteous. We had a great experience with Montway and people should use them.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Sept. 29, 2022
I've used Montway five times now. They've always been great. That's why I keep going back to them. The quote's always spot on. The timeline in which I'm gonna get the car is usually very close to the window that they promised, which is great too. Those are the two main things that I look for.
Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Sept. 28, 2022
They were super professional and very nice. The driver was easy to work with and the cost was fairly reasonable. They exceeded our expectations with the timeline that they told us they would deliver the car.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Sept. 28, 2022
The rep from Montway was solid. He was a good kid and answered the phone every time I called him. He kept me up to speed with everything through the process. It was the same thing with the driver. He was a super nice kid. He met me about a mile from the house and everything was good.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Sept. 28, 2022
I had a very good experience with Montway. I had to put off the shipment date of one of the cars in a series of dates and they were always responsive. It was very clear they had a system that as soon as I called, they could tell from my phone number what sort of background there was. I didn't have to spend a lot of time explaining.
Thank you for your comments, David. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Sept. 27, 2022
The driver was amazing. He came, grabbed the vehicle and it was there the next day. I was down in Florida. My dad had to get it off the truck. Everything was good. They got everything done quickly and painlessly.
Thank you for choosing Montway for professional car shipping services!
Reviewed Sept. 27, 2022
Everything wwith Montway went very well. Pickup and delivery were quick and easy. The guy who did it was very particular about how we got it on there and the care he took, and we were very happy. It was a good experience.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Reviewed Sept. 27, 2022
The rep was great and the communication with the driver was phenomenal. We were able to communicate perfectly. The car came right to my garage door without a scratch on it. Everything was straight up with the quote. Montway is professional and highly recommended.
We appreciate the recommendation. Thank you for choosing Montway and we look forward to helping at any time.
Reviewed Sept. 26, 2022
Everything was fine with my experience with Montway. It was just on my end, I wasn’t prepared as to how to do the payment. But, that was the only situation that I thought was a little more complicated. I thought it would be a little simpler as I could pay them online. But I actually needed to provide them with a cashier's check, which I wasn’t expecting. But they were significantly cheaper than other companies.
Thank you for the feedback. We are always striving to provide the best experience. And feedback such as this means a lot. If we can help again please let us know.
Reviewed Sept. 26, 2022
The reps were alright and the driver was great. They have a good setup where upon contract, they gave me status updates on how the contract was sent to a transport company and then time was set up. They did a really good job of keeping me updated on where the vehicle was. Everything was fine during delivery.
Thanks for choosing Montway. We are happy to deliver professional service for your needs.
Reviewed Sept. 26, 2022
I'm very happy with Montway. I got a driver, and then he came and he delivered the vehicle.
Thanks for choosing Montway for professional car shipping services!
Reviewed Sept. 25, 2022
Montway was wonderful, easy to work with, and followed up great. They adjusted when I needed to adjust, and they were very well communicative. The driver texted me because the product arrived early. We needed to shift delivery. They completely accommodated and communicated with me.
We are so glad that we were able to accommodate your needs, Helanie. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Sept. 25, 2022
They were willing to assist above and beyond. We needed a jump on one of our vehicles and they were able to go ahead and give us a jump. They were able to get the vehicle safely to the destination, on time, without hesitation. They also let us know when they arrived. I was very satisfied with their services. There was a waiver that I had to sign as well. Pretty much how long and asking about the business because I've never heard of Montway. The rep let us know the insight of how they operate as their business and recruits. I would definitely recommend this company.
Thank you for the review. Not everyone ships a car every day. We are here to help every step of the way.
Reviewed Sept. 25, 2022
The transport was good. It was from Arkansas to California.
Javkhlan, We are glad to know that your shipment went well. Thank you for choosing Montway.
Reviewed Sept. 24, 2022
The process was perfect. It was very smooth and the transport went pretty well. Communication with the driver was excellent. Everything was handled very professionally.
We are glad to know the process was smooth, Aibeth. Thank you for choosing Montway!
Reviewed Sept. 24, 2022
I moved from Boston to Texas. I called Montway and they managed to pick up the vehicle and bring it to Texas. When we were texting the driver, he was responding for the updates. Everything was perfect and as planned.
Ahmed, we are glad that the communication was to your liking. We hope to work with you again.
Reviewed Sept. 24, 2022
The price of Montway was good. Setting up the transport took a couple of phone calls because of availability. But once I finally got the communication with the actual person to set up the transport, they set everything up for me. I got a little nervous because I had to have an absolute guaranteed pick-up. But they assured me that the pick-up was absolutely 100% guaranteed. The pick-up point was Schenectady, New York, and the drop-off was Savannah, Georgia. They picked up the vehicle around 3 PM on a Thursday, and they delivered it at 9 AM on a Saturday.
I was at the airport getting ready to get on the plane from New York to Georgia, and the driver called me to let me know that he was delivering the vehicle. He said, “Is there anybody here who can sign for it?” I said, “There's maybe somebody in the office, but I don't know whether or not they'd be willing to sign for it or not. You could just leave the keys in the vehicle and leave it in front of the office locked ‘cause I have the other keys.” But he managed to find someone in the office who can sign for it. It was a simple and easy process. I searched six different companies and they were the only ones I felt comfortable with because they made a guarantee and they kept their guarantee. They didn't pull a bait-and-switch on me at the last minute. I would definitely recommend Montway.
Ed, we are thrilled that our Guaranteed Pickup service was a perfect fit for your needs. To do our best to provide the right expectations and make the process as smooth as possible, so thank you for trusting us!
Reviewed Sept. 24, 2022
The Montway reps were very helpful and answered all my questions. The driver was also wonderful, very professional, courteous and nice. Took time to answer my questions, did an inspection of the car and pointed out some scratches on the side of the car. I also received the messages on the way. The car was in perfect condition when it was delivered. He gave me my receipt after payment. If I ever have to have a car transported again, I know where to go. It was a great experience.
We are thrilled to know that we could provide you with ample information and contact, Annette. We do our best to make sure our customers have a great experience.
Reviewed Sept. 23, 2022
I'm happy with Montway. They did a great job. When I talked to them and arranged to use Montway, that was fine. But then they sublet it to a Russian guy. When I phoned him, he didn't understand what I was saying. He didn't speak English very well and that was a concern for me. But as it turned out, I arranged for him to pick up the car at a storage place in Blaine, Washington. I bought the car in Canada. The fellow I bought it from drove it across the border to the storage place and that was where he picked it up. I received it two days later. Everything was fine.
Patrick, it is important to understand that Montway is merely a broker, we do not sublet orders, we dispatch them to a multitude of carriers from all walks of life. Thank you for choosing Montway.
Reviewed Sept. 23, 2022
With Montway, the pickup and drop-off were quick and easy. The final cost was more than what I wanted to spend, but at the same time, I didn't really have too many options. Communication with the driver was quick and easy. They contacted me a few days prior to the day of pickup and kept me updated with what was going on.
We do our best to provide a price that is fair for both our carriers and our customers, Chris. We are glad to know that everything went smoothly and the communication was to your liking.
Reviewed Sept. 23, 2022
The Montway agent I worked with was great and responsive. However, it was a month ahead of time that we made the arrangements but we didn't hear anything for three weeks. So, I started getting nervous. I had to call and they called back and said, “Oh, yes, we'll be in touch with you as soon as it's assigned to someone, and they can tell you when they're coming.” That part was a little bit anxiety-producing. But the person I spoke to said, “Definitely, it’s gonna be assigned to someone. Don’t worry, the car will be there in time.” And it worked out great. They were very nice. They called when they were 24 hours away and then they kept in touch with my son.
Maureen, it's important to understand that while we do our best to communicate as much as possible, it can also be daunting for a customer to receive too many updates. Typically our agents are able to provide useful information from 1 week to 3 days prior to your first available date. This is due to the schedule of the carrier needing to be adjusted up until the time they are ready to make the trip. We are glad to know that it all worked out, and we hope to work with you and your son again.
Reviewed Sept. 23, 2022
Overall, working with Montway was a good experience. The driver called me several times about arrival. So, the communication was good.
Thank you for your kind review, Anthony.
Reviewed Sept. 22, 2022
The man who picked up the car and delivered the car was extremely nice and helpful. I would definitely use them again.
Thank you for your kind words, Karen. We will be sure to pass them on to the carrier.
Reviewed Sept. 22, 2022
Everything went smoothly setting everything up with Montway and everything was perfect during the delivery. The guy who I dealt with at the time was very kind and delivered the vehicle on time. So, everything was okay. I appreciate the service.
We are so glad to know that things went smoothly, Kareem. Thank you for your kind words, and thank you for choosing Montway.
Reviewed Sept. 22, 2022
The process with Montway was very simple. It was, “Here’s where we're going to pick up, meet us here.” Then we met him there, he did a quick inspection of the car, and that was it. It was super quick and easy. He met exactly where we told him to meet. It was also affordable.
Michael, we are glad to know that you and the carrier were able to make the arrangements that worked for you both. We do our best to provide the best service at a rate that is fair for both carrier and customer. Thank you for choosing Montway.
Reviewed Sept. 22, 2022
I use Montway a lot. I like that they're insured. I had a claim once and it was really easy and simple to make the claim. They're a great corporate-run company and I'm not a fan of corporate. I like private. But I like them for what I need and how they do it and how they charge and also, 90% of the drivers are good. Once in a while, you'll have a bad one. But everything's not perfect.
We thank you so much for your continued support, Aaron. Almost 20 shipments with us and you have been a great customer to have. Thank you for trusting Montway for the past 4 years to provide as best service possible. Thank you for your kind review, and we hope to continue earning your business.
Reviewed Sept. 21, 2022
Everything was wonderful in my experience with Montway. I've moved several times and it was one of the most professional.
Joan, we are thrilled to know we could provide a wonderful service to you. Thank you for your kind review.
Reviewed Sept. 21, 2022
I went online and read some reviews of some of the different transporters. Montway seemed to have the best reviews. We were happy with our communication with the driver who called us pretty far in advance to let us know what his schedule look like. It would have been nice to have known earlier from not the driver, but Montway more exactly what the schedule is. But I understand it's probably difficult. Then we were in telephone communication from the time he picked up the car to when we got it back in California. Once we figured out what his phone number was and who was calling, we weren't surprised to get reports on where he was, or when he was expected to show up. Our experience was good. We would recommend Montway.
We are glad to know our stellar reviews from customers like you are what helped make your decision, David. We do our best to provide timely and accurate estimates, but ultimately, the carrier company has better knowledge of that information as they possess the vehicle and set the route. We thank you for your kind review, we will be sure to pass on your thanks to the carrier.
Reviewed Sept. 21, 2022
The reps were great. They communicated via text and phone calls. They delivered the car before the scheduled time to arrive. They beat me here. We transport cars a lot and we'd definitely get Montway again when we relocate. I'm very satisfied.
We are glad to know our communication was to your liking, Kevin. Thank you for choosing Montway, we hope to work with you again.
Reviewed Sept. 21, 2022
The delivery was perfect but I had to call Montway a few times because there was a little trouble with scheduling. They had to wait three days before the pickup and I never had any confirmation until the day directly before. But they worked with me to resolve the issue and they were very pleasant to work with. Overall, they had good customer service and their price was competitive.
We do our best to provide timely communication, however, we do apologize that we did not meet your standards, Marc. We do thank you for working with us, and understanding, to make the overall experience a pleasant one.
Reviewed Sept. 20, 2022
Everything was fine with our experience with Montway. They came at 10:30 at night. The guys were very cordial and considerate. It was quick. It was from Wichita, Kansas to Pittsburgh, Pennsylvania. I spoke to the car carriers on a Wednesday. My sister got the car Friday night. We got an email that they were passing through Indianapolis and they would be there in four hours. They were a half hour late, but not a big deal. I couldn't be any happier. It was very smooth.
Donald, we are glad to know that everything went timely and the communication was to your liking. We do our best to provide the best estimates possible and we thank you for understanding.
Reviewed Sept. 20, 2022
I had to do the move at the last minute and the expectations were laid out clearly, exactly how it works. I would secure the deal and Montway would dispatch it. And as soon as they find a driver, they would notify me when the vehicle was gonna get picked up. It all made perfect sense. The driver dropped my car off half a day ahead of schedule so it was absolutely perfect.
We are thrilled to know that everything went according to plan, Dave. We do our best to provide realistic expectations to our customers, which in turn provides a better experience.
Reviewed Sept. 20, 2022
Montway was excellent. We had a little bit of an issue. They have a huge truck, so we had to find a location where we could meet halfway in the middle. But that was to be expected. Definitely a 5-star company. Kept me informed and kept calling me to let me know where he was. Called me when he was at the other end. It was outstanding. I can't say enough about the driver and the company.
We are glad to know that you and the carrier were able to work out a suitable delivery location, Pauline. We do our best to provide as close to door-to-door service, as legally and safely as possible. Thank you for your kind review, we will be sure to pass on your thanks and understanding to the carrier.
Reviewed Sept. 19, 2022
I was shipping a car to my sister across country. Montway was like the middle of the road. It wasn't too expensive. But it wasn't too cheap. I also like the courteousness of the person that I initially spoke with. The driver was very proactive. He called when he was an hour out, which I didn't expect because I was expecting it to be two days later. So there was some communication stuff that didn't get sent to me. But I called them and there was an on-call person and he took care of it. He sent me the paperwork through email and it was done really quickly. I was really impressed. It got worked out. The driver gave me his cellphone number and I gave that to my sister. There were regular updates to my sister about when the car would be delivered.
Patricia, we are glad to hear that despite some communication errors, your shipment went well and the carrier did a great job. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Sept. 19, 2022
Everything went great with Montway. The driver was awesome. He was on time when he said he would be. He had truck troubles. He figured it out and handled it with grace instead of anger. I'd be happy to use him again. He also spoke highly of Montway, which was cool. He said they are a great company to work with.
Gus, we are thrilled to hear that everything went well with your shipment, despite some truck troubles. thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Sept. 19, 2022
My aunt had used Montway to transport a car from Seattle down to Texas and had nothing but great reviews. And I have nothing but the same. When the original trucker had an issue, I was reached out to immediately. Montway found me another replacement shipper very quickly. The driver was very nice, personable and talkative. He took care of my car. When I got my car, everything was great. He shipped my car down and it got there two days faster than what the original timeframe. It was a great experience overall. The original quote and final cost stayed the same, which was 1,400 cash. For my first time shipping a car, it was incredibly smooth. I would use Montway again.
We are so thrilled that everything went well with you and your aunt's shipments, Mikaile. We do our best to assign carriers who go above and beyond and we are glad to know the carrier provided that level of service to you. Thank you for your kind words, we hope to work with you in the future.
Reviewed Sept. 18, 2022
We had three cars transported from California to New Jersey and Montway was great. I would use them again. Everything worked according to the way they said it would and the cars were delivered with no issues. We used a different mover for our stuff and that was a nightmare. So compared to that, the vehicle transport was very easy and professional. Montway's cost was a little higher than others but because of the good reviews online, I went with them. They were professional, reliable and a service for the money.
We are thrilled to hear that your vehicle shipment went well, Maureen. We do our best to provide realistic expectations to our customers which in turn provides a better experience, and ultimately our price comes down to carrier demand. Sorry, we can't help with the house moving, but thank you for choosing Montway.
Reviewed Sept. 18, 2022
Our experience was fine. The only problem that I had was that my card got charged on the way there of about $55. I'm still dealing with that, trying to get that back. But otherwise, everyone was nice.
Hello Ewelina, our team has informed us that they have emailed you to see how what assistance we can provide. Please feel free to reach out and let us know what we can do to help. We thank you for choosing Montway.
Reviewed Sept. 18, 2022
I had a great experience with Montway. They were good. The driver was absolutely great. The car made it. I’m very happy.
Jeanette, thank you so much for your kind words. We are glad to hear that everything went well.
Reviewed Sept. 17, 2022
I was really impressed with them. They picked it up and got it out four days earlier than what I thought. They were really quick and seemed on top of it.
We are so glad to hear that your shipment went smoothly and we were able to provide a carrier that got your vehicle to you quickly, Bonnie. Thank you for choosing Montway.
Reviewed Sept. 17, 2022
The driver was very friendly, and he came on time and picked up the vehicle. He also informed us before the delivery. So, it was a good experience.
Ramesh, we are glad to hear the carrier provided excellent service. Thank you for your kind review, and for choosing Montway.
Reviewed Sept. 17, 2022
I was thoroughly pleased with Montway. The transport was handled perfectly. It was absolutely wonderful, from beginning to end. I bought the car on Wednesday. They picked it up on Thursday. I had it on Friday. It was very quick, efficient, and well done. I was also happy with the price. The driver was absolutely courteous and wonderful. They delivered it directly to my parking space. I'd use them again if I needed to.
We are absolutely thrilled to learn of your experience using Montway, William. We do our best to provide excellent service from the first phone call to the last email. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed Sept. 16, 2022
We had to get the date correct because there was a mix-up on what date the car needed to be there. But after that, it was fine. They picked the car up one day and then they dropped it off the next. So, it was two days from Florida to Tennessee. They contacted us to let us know that they were on the way, and then we agreed upon a location. We picked it up from a location that was easy for the driver. We were happy about Montway and the way the car got there safely.
Thank you for your review, Lisa.
Reviewed Sept. 16, 2022
Brian was on top of everything. It was very systemized, because I had two guys I was dealing with. I wasn't sure how it would work. Apparently, the order comes in. One guy picks it up. But it's still there. And if there isn't a response, someone else will respond to me. So, I got two people trying to get me to transport my car. I stuck with the first person that I contacted, which is good because they didn't drop the ball.
Fortunately for me, the dealership that I bought the car from used Montway. It's just I had to do the booking. It was quick. But if I were to do it again, I’d make sure that I’d do a closed transport as opposed to an open one, because my car came back dirty. I know, since it was from a dealership, it would come off of the dealership floor, so it had to have been clean and detailed. But by the time I got it two days later, it was dirty. But got it cleaned, not a big deal. It was a great experience. It was worth every penny.
Hi Dennis. Thank you for your review and feedback on Brian.
Reviewed Sept. 16, 2022
If I had a cross-country move, I'd definitely use Montway again. They were good. Working with their reps was pretty easy and seamless. Both the pickup and delivery were great. I wasn't able to be at pickup. They worked with someone in my family, which was awesome. Then, the delivery was super easy. The cost was fair. It was higher but also, given, the time when I did it, it was worth it.
We are thrilled to hear that we could provide a seamless service that was easy to navigate. We do our best to provide options that fit our customer's needs and provide a fair price that reflects that service. Thank you so much for your kind review, we hope to work with you again!
Reviewed Sept. 15, 2022
My experience with Montway Auto Transport was absolutely the best. Car was delivered on time as Montway promised with no problems. Thank you Montway Auto Transport. Montway Auto Transport will definitely be my go to transport company. I am a happy camper!
Thank you for your review, Diane. We look forward to assisting you in the future.
Reviewed Sept. 15, 2022
Montway was on time. They took my car to my parent’s house. My parents told me that everything went pretty smoothly. They moved the car from Pennsylvania to El Paso, and I was pretty surprised at how quickly it came in. It was not even a week. The driver called me various times. I was out of town. They called me and my Mom. It was a Saturday when they delivered it, and I thought they were calling for some other reason, but they were calling because they wanted to know if we would be there when they deliver the car. Montway did a really good job. I liked how my car was filled with a lot of my stuff, and that was not really a problem.
Hi Deana. Thank you for your review.
Reviewed Sept. 15, 2022
I was very pleased. I was able to text with my questions, and they got back to me in a timely fashion. They tried and change the drop-off time to suit them, but I had to say, “Uh, uh, uh, These people have jobs, and you'll drop it off at the agreed time. I'm sorry if that's not convenient for the driver, but I'm the customer, and I paid a lot of money.” Still, I would recommend Montway.
Bernyce, we are glad to hear that the carrier was able to accommodate your requested timeframe, however, we do want to be clear that our dates and times are estimates as the carrier may run into unforeseen circumstances that neither we nor the carrier can change. We do thank you for the recommendation and we hope to work with you again in the future.
Reviewed Sept. 15, 2022
I shipped three cars now with Montway. Communication was good. Each of the three times I used them, they were quicker than they said they would be, and they were good about letting me know when they were going to be there. The final price was exactly what it was quoted originally. Overall, Montway was good. I recommend them.
Ryan, thank you so much for your continued support. We are truly glad to hear that everything went smoothly with all of your shipments. We do our best to provide a price and communication style that our customers will be pleased with.
Reviewed Sept. 14, 2022
Moving across the country is a stressful thing. In order to prepare for such a large endeavor, a person researches and plans as best as possible. I did just that in every aspect of my move including when it came to transporting my car from Washington to Virginia. I chose to use the services of Montway Auto Transport because they made me feel secure in their services and drivers they hire.
I called July 15th to get the process going of getting my car shipped. Montway asked when I wanted my car picked up. I told them that I was flexible with that date, however I needed my car to be delivered by 8/26-27th the latest. I was assured this was no problem and in fact I could pack 100lbs of boxes in my car to be shipped as well for free. The cost was $1949. They would pick up my car between 8/12-16 and I would receive an email letting me know the official date as it approached. I received an email on 8/10 that my car would be picked up on 8/15 or 16th. In that email, it also said that my delivery date was between 9/1-3rd. I immediately had a chat conversation with an agent at Montway to let them know that that time frame wasn't good and not what I had originally asked for (I have screenshots of this conversation).
When I moved, I only intended on renting a car to get from DC to Virginia Beach to drive myself, my pets, and my sister that was helping me. I needed my car when I arrived. I was told that they could adjust the delivery date to the 28th-29th. I agreed to that time frame even though it was outside of what I needed. Before my car was picked up, I placed an AirTag in my car to track where it was because I was worried my car would arrive when I had not gotten there yet since it was being picked up so early.
As the days since my car was picked up, I noticed that my car remained in Lynnwood, Washington - about 5 miles away from my house where my car was picked up. And there it stayed ever since. I tried calling, texting, and left voicemails for Fast Freight (the driver Montway hired) and never got an answer or a reply. I tried to remain calm and go with the flow as I was sure there was normal protocols of transportation. During this time, I paid Montway an additional $100 because I needed to put my back seat down in my car to place a box and apparently there’s a charge for that. This brought the total paid to Montway to $2,049.
I reached out to Montway again the week of 8/22 because my car was still sitting in Lynnwood, I wasn't getting a call back and I was flying to Virginia in a matter of days. Montway told me they would reach out to Fast Freight and have them call me. That never happened. Finally, on 8/24, I called the phone number from Fast Freight that text me that my driver was nearby to pick up my car. To my surprise, someone from Fast Freight answered!! He said that Montway told them that my car needed to be picked up right away and could be delivered "whenever". I told them that wasn't right and that I needed my car to get moving. They said I needed to contact Montway because there was nothing they could do per their contract with Montway and that my car wasn't scheduled to leave until Friday, 8/26. I found this strange since it was the opposite of what I told Montway from the beginning.
Also, I placed my order in July. If I needed my car picked up right away, why did it get picked up a month later in August? It doesn't make sense. I called Montway right away on 8/24 after speaking with Fast Freight. I was told a supervisor would look into the matter and call me back by the end of day. I never heard back. I called again on Saturday, 8/27, after traveling because my car still hadn't moved from Lynnwood & and I was not in Virginia. I was told that a supervisor was calling Fast Freight every 30 minutes, but at the same time, I was told that there aren't any supervisors available to speak to on Saturday. I was told that a supervisor would call me back in ten minutes - that never happened. I called again on Monday and again was being given the run around and that a supervisor would call me back. I had had it by this point. James finally called me back and said the driver had car troubles...sure Jan.
I had to pay $604 to extend my rental car a few days so I could get groceries, take my sister back to DC for her flight, and get items for my apartment the first few days of living here. I returned my rental Thursday 9/1 because I couldn’t afford to keep a rental each day until mine was delivered…whenever that would have been. That meant I was stuck at my apartment until my car arrived. My car FINALLY arrived on Sunday night 9/4. Even later than their estimated delivery date email and I had to walk to a nearby shopping center to meet the driver as he would not drive to the street I lived even though there is ample room. AND the driver “Alex” made me pay him $50 CASH because, “I had items in my car.”
I told him I paid Montway $100 for that already and showed him the invoice. He refused because Montway didn’t add it on his invoice and therefore per the bill of lading, he would deny giving me my car until I paid him. I was alone at night in an empty shopping center with a man I didn’t know in a city I barely knew. I paid him just so I could get my car and feel safe.
I planned and was in constant communication with Montway and was pleasant and clear about my needs and expectations. I have been failed by Montway and even more, have had to pay an extra $654 that I had budgeted to help build my life in this new city to make up for the error on both Montway and Fast Freight's part. I have been trying to get in contact with supervisor “James” for several days. Somehow, he is never at his desk and would call me back in ten minutes, which he never does. No one ever does. I have emailed Montway’s supervisor email group and never received a response. This evening, I spoke with James’ supervisor “Pearce” who was filled with demeaning lies and hung up on me.
I truly never complain or write reviews, but please, do not use Montway or Fast Freight for any transportation needs. Please pass this on so others are aware. Montway took down their Google reviews, so you can’t see them, but there is Yelp. I know that Montway ultimately doesn’t care about me, you, or helping resolve the issue of them forgetting to send my car, reimburse me, no communication, and their overall lack of professionalism. Please do not use Montway or Fast Freight. I'm sure "Richard K" will leave a generic response to this.
Hello Peggie, thank you for taking the time to provide your feedback. I am sorry to learn that the auto shipping experience did not meet your expectations.
Auto transporters do their best to deliver shipments as quickly as possible. But, auto logistics is a complex service with many moving parts. There are many restrictions involved with vehicle shipping. Due to this, neither Montway nor the carrier is able to guarantee or promise any specific delivery dates. For personal items, we only allow up to 100lbs of items in the trunk area below window level. Items must be confined to a box or suitcase only. Anything beyond this limit would incur additional fees.
We provide full details of our personal item policy, as well as our shipping timelines and estimates on our website https://www.montway.com/terms-and-conditions. We also provide this information in our quote and booking emails. So that shippers can properly prepare ahead of time. I would be happy to address this further and invite you to reach out to us at your earliest convenience.
Sincerely,Richard K
feedback@montway.com
Reviewed Sept. 14, 2022
My jeep was in perfect condition- I was so pleased when I jumped into him in Hilo. No problems with my vehicle at all! I would definitely use them again and recommend my friends to use them. I liked the way they communicated with me all along my journey. I was constantly made aware of where my vehicle was. Extremely happy with this company as it was effortless on my part to move this vehicle to Hawaii. Thank you Montway for the kind employees that work for you and how organized your company is. It gave me peace of mind the whole time while I was busy packing my house up and it allowed me to concentrate on other issues of this Big Move. Thank you to Montway!
Hi Jill. Thank you for your review and recommendation.
Reviewed Sept. 14, 2022
I'm a car collector, and I've been moving my cars with Montway. They got the process fined tuned that’s why I go with them. It worked great setting it up. However, there’s a lack of communication between the driver and the customer on the receiving end. They showed up unannounced. I’m an hour away from where my cars are so I had to stop what I was doing and go over there.
Thank you for your review, Tom. We appreciate you for being a loyal customer of Montway. We would like to apologize for the disconnect in communication between the carrier and the customer. We will document your experience to help us improve our customer journey.
Reviewed Sept. 14, 2022
The transport was quick, and everything went well. I was also pleased with the feedback I got from the driver. Montway was excellent, and I already gave my friend in Florida the company name. They are going to use it, too.
Hi Ann. Thank you for your feedback.
Reviewed Sept. 13, 2022
The whole process from start to finish was smooth and easy. The steps required were simple and straightforward and the representative that assisted us was thorough. When the gentleman came to pick up our vehicle he arrived as expected and thoroughly explained the process and reviewed the vehicle prior to transporting. We were notified that the vehicle had arrived promptly and our family member that received the vehicle was also pleased with the process. No hiccups whatsoever.
Hi Kelle. Thank you for sharing your experience with Montway.
Reviewed Sept. 13, 2022
The transport from Austin, Texas to Honolulu took a week and a half, and it was seamless. The communication was great, and I really enjoyed using Montway. It was the only one where they picked the car up at my house. Everybody else, I had to take it somewhere. I was out of the country when the driver picked up the car, and that was the best thing, ‘cause I didn't even have to do anything. I put a key somewhere for the driver to find. He found it, took the car, and it was delivered on the location and date it was supposed to be. I'm going to use Montway again.
Hi Peter. Thank you for your review. We look forward to assisting you in the future.
Reviewed Sept. 13, 2022
I used Montway for moving to Washington State, but we had to move back to Georgia in about a month, so we used them on both ways. The driver who transferred my car was good, both ways, but in the middle, when we were coming back from Washington State to Georgia, there was an initial driver and he was horrible. He never returned and he lied to me. Montway switched the driver, then it turned out to be great service.
Hi Jae. Thank you for your review. We apologize for your experience with the carrier. We are pleased to hear the following carriers provided a much better experience.
Reviewed Sept. 12, 2022
My Lil red express truck is a precious family heirloom passed down to me. I was really worried about transporting this mint condition classic from Alabama to Boston. Car showed up at my door in 8 days without a scratch on it. This is not only the best and most reliable company but after doing a lot of shopping around it's the best price too. I could not be more impressed.
Hi Cody. Thank you for trusting Montway to assist in your auto transport. We appreciate your review.
Reviewed Sept. 12, 2022
I Shipped my car twice with them. They were Perfect each time. My car was in perfect condition each time. Drivers are flexible and on time. They require cash but it was not a big deal. I would use them again but I have vowed never to move again.
Hi Pepper. Thank you for your review. We look forward to assisting you in the future, should you decide to move again.
Reviewed Sept. 12, 2022
The driver was on time and in order to deliver the car to our door (the trailer wouldn't fit on the street, he took an Uber back to the truck on his own account. Car arrived without scratches, in working condition, only a little dusty on the outside.
Hi Karen. Thank you for sharing your experience. We appreciate your business!
Reviewed Sept. 12, 2022
My classic 1932 Ford Five Window coupe and 2000 Chevrolet Corvette were safely transported in a protected environment and delivered in a timely manner. The transport driver was very courteous and professional. I can certainly recommend Montway Auto Transport to anyone looking to have their vehicles transported anywhere in the country.
Hi Charles. Thank you for your review and recommendation on Montway. We appreciate your feedback on your experience with the carrier.
Reviewed Sept. 12, 2022
Excellent service. No hidden charges and very friendly driver. Better price than competitors. The agent on the phone was polite and informative. Another company that I spoke to was condescending. Based on my experience, I would recommend to anyone looking to transport their vehicle.
Thank you for your review, Ramesh. We appreciate your recommendation.
Reviewed Sept. 12, 2022
We had such an amazing experience. The driver was excellent in communication and working with our schedule on both ends of the trip. Whenever I had a question before pickup, I would use the chat feature and it worked super well.
Hi Charlotte. Thank you for your review and using our chat feature.
Reviewed Sept. 12, 2022
Setting up truck to be transported was very easy. Price was reasonable. Transport workers were great. They were very timely, kept me updated, and were very professional and friendly would definitely recommend them and would use them again. I could believe how quick they got my truck from one side of the country to the other.
We are pleased to hear about your experience, Michael. Thank you for sharing your interaction with the carrier and your recommendation.
Reviewed Sept. 12, 2022
Easy to make contact with this company and the driver kept me well informed of his progress. Safe and quick delivery of my car. I highly recommend for all auto transport needs. You will be glad you used this company.
Hi Phillip. Thank you for sharing your experience with Montway and the carrier. We appreciate your recommendation.
Reviewed Sept. 12, 2022
No problems with the move. Customer service was friendly and was speedy at replying to any questions that arose during the move. The driver was good at getting in touch with me to secure a place to drop off the vehicles.
Hi Jessel. Thank you for sharing your experience with our representative and the carrier.
Reviewed Sept. 12, 2022
He was friendly and kind. Also, he took great care of my car. Will use him again. He took his time to talk you about your car and me how he going to protect it going to TEXAS. I would use him again. Anyone need car delivery.
Hi Madeline. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your experience with the carrier.
Reviewed Sept. 12, 2022
I transported a loved vehicle over 2,000 miles to my new home. Great communication by the Montway team, the price was as quoted and the car arrived at the time expected. I appreciated being able to "pack" the trunk with items to transport.
Thank you for your review, Judy. We are pleased to hear about your experience with our representatives.
Reviewed Sept. 12, 2022
Driver scratched both exhausts driving up the ramp onto the truck, pointed it out and he did nothing and said nothing, other than that car arrived in one piece. There was another guy standing next to me and saw him scrape exhaust as well.
Hi Teresa. Thank you for your feedback. We are sorry to hear about your experience. Our team reported your concerns to our claims department and you should hear from someone soon.
Reviewed Sept. 12, 2022
My experience was good all across the board. The cost was fair, and no issues with driver. I would tell friends to use Montway.
Thank you for your review and recommendation, John.
Reviewed Sept. 12, 2022
I needed to transport a vehicle 700 miles, and the delivery went smooth. My interactions with the rep were good too.
Hi Ray. Thank you for your review and feedback on our representatives.
Reviewed Sept. 11, 2022
We took a car and a motorcycle from one place to another, and Montway provided the transport to get there. They did a great job. The cost was comparable to what's out there now, and the driver was good.
Thank you for choosing Montway for professional car shipping services. We are happy to help at any time.
Reviewed Sept. 11, 2022
I used the chat to schedule the transport, which went well. Montway showed up on time to pick up the car, then during drop-off, they were 10 minutes late, but they communicated the whole way through. Both the pick-up and the drop-off went smooth, and the car was in good condition when we got it. The ability to track where the car was on its journey, like a package, would have been helpful though. Montway could track the car and we could call and request an update, but it would be a nice feature if we could go on a webpage to see. Still, I would use Montway again, and I would recommend them to friends.
Hi Martin. Thank you for utilizing our chat feature to book your transport. We appreciate your review and recommendation.
Reviewed Sept. 10, 2022
I found Montway online, did a bit of research as far as reviews and experience from other people that have used it, start to finish. It was perfect. I was really impressed how easy it was to transport my car. It was almost 1,000 miles, from Ohio to Florida, and the driver was nice, polite and helpful. He contacted me, let me know when he would be there, and made sure that time worked for me. My experience was so good, I referred Montway to a friend that was also moving, and they used them as well to transport their Mercedes SLK.
Thank you for choosing Montway to assist with your auto transport, Diana. We appreciate your recommendation to your friend and others.
Reviewed Sept. 10, 2022
I bought a car a long way out of state, and I didn't want to leave home for that long. I've used Montway before and was very satisfied, so I called them again and the customer service was better than the first time. The driver was very cordial and competent too. I got a call before he delivered the car, and I was ready for him. That really worked out well. He pulled up in front of my house, got in, started it up, back it off, and put it in my driveway. We finished the transaction there, and I paid him. I was very satisfied and pleased.
Hi Stephen. Thank you for sharing your experience with Montway.
Media


