Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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Reviewed Feb. 1, 2023
Montway's customer service was good. There was always someone there at the phone, and they were very clear on my order. They seemed to be very reassuring. The driver was exceptionally nice as well, even in the wake of frustration, because we had a little miscommunication. On the other hand, the price was higher than what was quoted. There were tack on fees which I read was customary with them. Besides that, Montway did a really good job with a difficult situation. The problem is, they can't give you a date or a time until they find someone going your way, so you end up having to wait, not knowing when you can leave town. That all depends on who's driving this way and who's got room, and it's a good system once you know on how to use it.
Hi Allison. We appreciate your feedback on your experience.
Reviewed Feb. 1, 2023
We've used Montway for the last four years. Recently, we had a vehicle shipped from New Hampshire to Florida, and everything went good. There was an upcharge from the original quote, which I wasn't expecting, but it's not totally unexpected nowadays.
Thank you for your review, John. We are pleased to hear you're a returning customer.
Reviewed Jan. 31, 2023
Montway was one of the only companies that was prompt. I could get ahold of somebody at all times, which was my concern. Also, the driver was amazing. I would use Montway and that driver if I had to move again. I think I'm pretty thorough but they were more thorough than I am.
Hi Dorothy. Thank you for sharing your experience with Montway Auto Transport. We value your feedback and appreciate your rating.
Reviewed Jan. 31, 2023
There was a delay because the driver said the car battery died and they were having car trouble. But they came a few days after the delivery time. So, it's fine. My car was delivered to my home. It seems to be in the same condition I gave it to them in.
Thank you for your review, Jerrold. We apologize for the delay and appreciate your understanding.
Reviewed Jan. 19, 2023
Montway was the cheapest that I could find. Their prices were very reasonable, and when I reached out to them, they were very prompt. When they said they were gonna be here on the date, they were on that date at that time, and everything worked out. The driver was excellent too. When the car was delivered to my son in Pennsylvania, he had no problems. Everything went according to direction. Montway was great, and I'll use them again when I need to.
Thank you for your review, Randy. We appreciate your feedback on your experience with Montway and the carrier.
Reviewed Jan. 19, 2023
The driver was great on both sides of the trip. The communication, which is important to me, was good, especially on the New York side. The driver came into a bad blizzard and communicated well with me about how he would be able to get the vehicle to us because he has a big semitruck and terrible conditions. But he stayed in close communication and was pleasant to deal with. We got things worked out, we got our vehicle intact and everything went well.
Thank you for sharing your experience with Montway and the carrier, Michael.
Reviewed Jan. 19, 2023
My experience has been positive from the beginning. Information readily available. If I had questions, I could either call Montway or go through their chat session and do it through there. So it's easy to get information and I had no questions. They answered everything for me. Also, pick up was easy. The carrier-drivers showed up when they said they would be there. They picked the car up and it was quick. And delivery was equally quick. Everything as I read online from reviews was as advertised. It was great.
Hi Alan. Thank you for sharing your experience with Montway.
Reviewed Jan. 19, 2023
We were relocating and we've used Montway previously when we would come down to Florida for a month. But we have relocated to Florida. So, this last time, it worked because we've used them before. They were very professional. But it got delayed because of the actual being able to find a carrier. We didn't get the car until November 7th. It was about a week's delay. But we had the hurricane in the middle of it. We were just hopeful that the car would get there within a week to two.
We're in a gated community. The driver pulled his transport right up to across the street from the gate on the side, and took the car off and the car was right there. He called me so I could call my caretaker who was only across the street from the house. But let her know that he was coming to pick up the car. Everything went like clockwork.
Thank you for your review, Elizabeth. We are pleased to hear you're a returning customer and appreciate your business.
Reviewed Jan. 18, 2023
I felt Montway Auto Transport was more responsible. Also, setting up the transport was easy to do. When I first called about it back in August, I was quoted one rate. And when I called back in October, it was a higher rate because they told me that it was because it was a seasonal thing and they're busy. Just like anything else seasonal, it's more money then. But the driver was excellent. He was very courteous. He called me before pick up. They also called me immediately for pickup at the Florida end of it. Car was all ready for me when I got there to pick it up.
I was impressed by the quality of the equipment the driver had. It was a 10-car transport with recent equipment that wasn't anything old or raggedy. And I felt confident about the car would make it down there because of the quality of equipment. That it would make it there safer than somebody I see with a 3500 GMC pickup truck with two cars on the back. There's a big price difference. I could have gotten it as cheap as $500. But I still went with Montway.
Hi Ken. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback.
Reviewed Jan. 18, 2023
My overall experience was very good. Having not done it before, it was mysterious going into it, as far as timing. Because all of those dates and times with flights, and just trying to coordinate, that is a bit of a hectic nightmare. But when it started to fall into place, it made sense to me. But I understood they're an aggregator for truck driving companies. They match you up with somebody who is going your way. And that worked out very well. The driver was most kind. He took the vehicle to a shopping center half a mile from our house. He was right on time. He gave us a 20-minute window, so we met him. And within minutes, we were driving our car home. The vehicle was in great condition.
Thank you for your review, Nathaniel.
Reviewed Jan. 18, 2023
The pickup was supposed to be on a Tuesday but that day came and went. It turned out that it was gonna be picked up two days later and then that came and went, too. I had to call and find out what was going on. The guy who was gonna pick up the car called me back and said his truck died and my pickup was delayed until Saturday. That was a bit of a bummer because I was in my new location and I had to wait a couple of days for my vehicle to arrive and I didn't like that I had to call numerous times. My faith on the whole thing eroded. But when they picked up the vehicle, they were complete professionals. My husband was amazed at their skill level to get the truck on the flat bed.
The drop off went as planned. The guy said he was gonna come at 1 o'clock in the morning and he was here when he said he would be. I have a feeling that had the driver's truck not died, everything would have gone just as planned. And I was really pleased that I could always talk to a person. When I ask where's my truck, he would call them. Also, they didn't seem lecherous when they were constantly sending me all these emails. I really like dealing with the people that I dealt with at Montway.
Hi Christine. Thank you for sharing your experience with Montway Auto Transport.
Reviewed Jan. 18, 2023
Montway had good communication and follow-through. They informed me that there was a pretty large storm that was coming through the East Coast and I wasn't expecting it to be a super quick delivery. Pick-up location was right at the house. The drop-off location was about a couple miles from our place in Florida. The driver was uncertain as to whether the roads would be adequate to get in. They were adequate, but there was no problem with getting to where he dropped off the vehicle.
Thank you for your review, David.
Reviewed Jan. 18, 2023
I loved Montway. I had little problems before I could leave and they kept working with me to change the date and didn't charge me more. I was very happy with them.
Hi Deborah. Thank you for your review.
Reviewed Jan. 18, 2023
The transport with Montway went as expected and very smoothly, too. The driver showed up. He was fine and picked up the car. The drop-off was fine too. Everything was good.
Hi Peter. We appreciate your feedback on your experience.
Reviewed Jan. 18, 2023
Montway's service worked. It was great. Roman was the man who picked the car up and then he delivered it.
Thank you for your review, Rosemary.
Reviewed Jan. 12, 2023
Worst vehicle shipping experience of my life. I paid $1700 to have my BMW M3 shipped from Florida to Tennessee with a guaranteed pickup and delivery dates, on a closed carrier. I was optimistic based on their positive reviews and efficient quote and scheduling process. I received a text on the day of pickup that a truck would be at my house by 5pm to pick up the vehicle. Instead, an open carrier arrived at 6:30, but the driver apologized for the delay due to traffic and promised that the vehicle would be transferred to a closed carrier for the trip to Tennessee. That's fine, things happen and I knew Montway said an open carrier was possible for pickup.
The trouble started three days later when I got a call my vehicle would be delivered in Nashville that evening. However, I confirmed with Montway multiple times that I would not be in town until four days later and paid extra for delayed delivery. The dispatcher on the phone could care less and said the truck would need to drop off the vehicle by the next morning at the latest. Panicking, I was prepared to drive overnight or fly on a moment's notice to pick up my car, as the dispatcher provided no alternative.
I then called Montway HQ for assistance and after waiting on hold for nearly 30 minutes was told they would be able to arrange to store the vehicle in an open lot in Nashville. This experience ruined my evening and the lack of concern or communication from Montway was absolutely pathetic. The next morning, I called to confirm the vehicle was at the storage lot and guess what - it wasn't! The rep said they would drop it off now - I have no idea why they told me differently the night before. I had to hand hold Montway every step of the way.
The cherry on top came when I arrived at the storage lot (30 minutes away from my new home, so much for door to door service) outside of Nashville to see my car parked in a muddy storage lot, outside, being rained on. The complete opposite condition I was expecting it in when I paid $1700 for closed carrier delivery. On top of the lot, the Montway driver forgot my key in his truck after he dropped off the car! I spent another three hours waiting at the lot for the driver to finally return with my key. What an experience.
While the car was delivered in good condition, I noticed that 3 miles had been added to the odometer. While this may seem negligible to some, there is absolutely 0 reason why more than 1 mile should be added to a car when it is shipped 'door to door'. This only means that someone took my car on a little joyride somewhere along the journey, which is a complete violation of my personal property.
I regret ever using this joke of a company and would give them negative stars if I could. When I brought up my concerns to the Montway team, they gave me a $400 refund after a week of back and forth, which is pathetic given that I still paid far beyond what an open carrier transport would be without a guaranteed delivery date. I'm glad my car arrived in one piece, but I would not recommend anyone use this service if you care about your car, your sanity, and your hard earned money.
Thank you for providing your feedback, Peter. I am sorry to learn of the inconvenience. I believe the main source of confusion is that we offer guaranteed delivery dates. Which we do not. Montway only provides guaranteed pickup dates at this time. All provided delivery dates are estimated and are subject to change at any moment. While we will try and meet any request customers may have, we are clear that the dates are still estimated. Our policies are explained in detail on our website at https://www.montway.com/terms-and-conditions.
With this in mind, we do expect that all shippers will prepare ahead of time in event that they are unavailable for any reason. We are here to help throughout the journey. And did work in preparing a storage lot where the vehicle could be dropped off as you were unavailable.
As for the concerns about mileage, it is normal to see around 1-3+ miles on a vehicle during long transport. Vehicles are moved on and off the trailer. As well as moved around in storage.
As a business, we do believe it is important to deliver great service. And as such, did offer compensation due to the inconvenience. Despite the shipment being processed via the agreed-upon terms. I would be happy to discuss this in more detail. Please feel free to reach out to me at your earliest convenience.
Sincerely,Richard K
Montway Auto Transport
Reviewed Jan. 11, 2023
My daughter had looked up Montway online. You had a very good rating and that is why we chose you. It was my first experience shipping my car door to door. Your company kept us informed, as promised by you, and our car was delivered in a timely fashion. We also had to make arrangements to have a neighbor accept our car because we were flying into Jupiter that day. She said the gentleman who delivered our car was very polite and efficient. We are very happy with your service. We would have no hesitation in recommending you to our friends.
Hi Dolores. Thank you for your recommendation. We appreciate your feedback on your experience with Montway Auto Transport.
Reviewed Jan. 6, 2023
I used Montway to transport my car cross country from MA to WA and back again. They are reliable, have great communication, and everyone from the phone agents to the truck drivers is friendly and easy to deal with. I would use them again and highly recommend for anyone looking to transport their vehicle.
Hi Nicole. Thank you for your review. We appreciate your recommendation and look forward to servicing you again.
Reviewed Jan. 6, 2023
The hauling was 5 star, the only issue was the scheduling of the pickup. The delay caused me to have to hire someone to facilitate the pickup. I had to leave Lake Tahoe for a trip to Houston, Tx. I have contacted your firm with plenty of time to spare. I've used you in the past and will continue to use your services.
Hi Bobby. Thank you for your review. We are sorry about any inconvenience. We are pleased to hear you're a returning customer and look forward to assisting you again.
Reviewed Jan. 6, 2023
Customer service was all very good. The rate I got was competitive. I've never done this before and it was incredibly easy. They were on time on both ends and there was not a problem with the car. They were very thorough and experienced. I'd use them again.
Thanks for choosing Montway for professional car shipping services. Not everyone ships a car every day and we are here to make it easy. We look forward to seeing you again in the future.
Reviewed Jan. 5, 2023
Montway communicated the service charges, scheduled the pickup and delivery including the driver's name and contact number. All dates and delivery projections were and services were GREAT! My Driver was great and exceeded expectations. Montway made it easy for me to feel comfortable with the service. I will use Montway again for future transport needs and I recommend Montway to friends and others.
Hi Peggy. Thank you for your review and recommendation. We look forward to assisting you in the future.
Reviewed Jan. 5, 2023
Setting up the transport was super easy. Everybody was really attentive. If I made a phone call, it got answered immediately. The communication with the driver was satisfactory. Montway was great. I'm in with all the other folks on Facebook. That's the company I would recommend.
Hi Kathy. Thank you for your review and recommendation.
Reviewed Jan. 4, 2023
I used Montway for a transport from Dallas to San Francisco. That took five days and the car was in an enclosed vehicle. Communication was absolutely perfect. There was only one speed bump that I hit in the process. I was threading a needle back and forth because my daughter was traveling and the car was going to her. Based on the pickup and delivery date, we kept trying to figure out how it would work. That aside, everything went fine. David was the pickup driver and he did a fabulous job. If I ever get a chance, I'm gonna circle back to Jay's website. It's excellent and he has never let me stray. I use him often for references. I was very happy.
Thank you for your review, John.
Reviewed Jan. 4, 2023
The shipping was fast (from CA to FL). The car was well cared for and arrived as it left there. The driver was easy to get a hold of and answered all my calls and questions. Cost of transport was reasonable.
Hi Robert. Thank you for your review.
Reviewed Jan. 4, 2023
Montway was quick to book, flexible around the pick up schedule, and my car arrived so quickly! (Seattle to Boston.) And my car was in perfect shape when I picked it up! FYI pickup was with a smaller truck and trailer, drop off was at a Home Depot parking lot (the semi-truck and trailer delivering my car would have been too big for my residential street.)
Hi Laura. We appreciate your feedback.
Reviewed Jan. 3, 2023
The ramp felt more like my dog was going to walk over a hill, than a bridge. It was not worth it. They should consider something longer. It might work for a car that is closer to the ground, but def not a Bronco.
Hello there, I am sorry to learn of the inconvenience. Although I am not exactly sure what this review is referring to. I would like to learn more and help in any way I can. Please contact us at feedback@montway.com for further assistance.
Reviewed Jan. 3, 2023
We shipped a car to our son who is a college student. Professional, courteous, and great service. The actual carrier was excellent, on time, and communicative. He provided an online tracking link that enabled us to track progress across the country which was a huge benefit and prevented any anxiety about delivery. We highly recommend Montway.
Hi Neil. Thank you for sharing your experience with Montway. We appreciate your recommendation as well.
Reviewed Jan. 3, 2023
The driver was amazing! He kept in touch and delivered on time. Everything went smooth. Montway is the only way to transport! I've never meet a such a kind gentleman in my life. Montway is definitely the only way to get your vehicle home safe and sound.
Hi Lori. Thank you for your review.
Reviewed Jan. 3, 2023
Good experience and very professional individuals., Service was great. My pick up truck was delivered on time to the final destination. I will use Montway services and recommend this company to any of my friends colleagues, or are looking to transport the vehicle anywhere in the United States and overseas.
Hi Randolph. We appreciate your feedback on your experience with Montway.
Reviewed Jan. 3, 2023
Everything was done as described. The process was excellent and the price was very competitive. The driver was very respectful and accommodating. We could not be more pleased. The dealership requested that the pickup be made during business hours and Montway Auto Transport accommodated our wishes without any problems. We would use them again with any transports that we need.
Thank you for your review, Karen.
Reviewed Jan. 3, 2023
Immediate communication. Four time user here… LA to Delaware. On time or ahead. Used other services but not since we found Montway. Highly recommend this transport service for transcontinental delivery.
Hi Susan. Thank you for your review. We appreciate your recommendation.
Reviewed Jan. 3, 2023
Monty was very professional. The move was very organized. I was updated on where my car was until it was dropped off to me. I would definitely use this company again to ship my car home. I will surely refer to my friends.
Thank you for your review and recommendation, Michelle.
Reviewed Jan. 3, 2023
Great job and price. Marion, the driver, was a true professional. He was prompt and handled our car with care. He delivered the car early and stayed in communication with the van's owner. I would call on them again. A successful transport.
Thank you for your review, Lisa.
Reviewed Jan. 3, 2023
Montway offers great service, affordable rates. They went out of their way to communicate arrival and it was a stress free delivery. The best part is they had great follow through. Thank you for your help and accommodating my timeline.
Thank you for your review, Monica.
Reviewed Jan. 3, 2023
I had Montway ship my car from Atlanta to Texas and the process was easy and smooth. The driver that picked up my car was great and kept me informed on ETA. Thank you Montway for getting my Mercedes to me safely.
Hi Robert. Thank you for your review.
Reviewed Jan. 3, 2023
Dealing with Montway was a pleasure. The whole process was efficient and very easy. I was kept informed at every step. The transport driver was on time. Picked the car up and delivered it to Montana with no problems whatsoever. Price was less than other carriers.
Thank you for your review, James.
Reviewed Jan. 3, 2023
Moving a new 2023 Mazda3 hatchback from Ft. Wayne, IN to Marinette, WI was as easy as one could hope. No damage and excellent timeframe of a little over one day made for a pleasant, cost-effective experience. My daughter loved her new car, too!
Hi James. Thank you for your review.
Reviewed Jan. 3, 2023
I had never shipped a car before so I was anxious. I went with Montway (recommended by a friend) and they were very clear on the process and what to expect. Plus the price at the time was great. I was able to relax when I saw the skill used and care of my car when it was loaded. The driver stayed in contact and my car arrived in VA without a scratch. I trust Montway and will use them again.
Thank you for your review, Patricia. We look forward to assisting you again!
Reviewed Jan. 3, 2023
They took care of everything from door to door pickup and delivery. Good communication. They made it happen making it easy for me. After being jerked around by another company for weeks they made it happen and kept me informed.
Hi Edward. Thank you for your review.
Reviewed Jan. 3, 2023
Montway did an excellent job transporting a small truck for me from NJ to Georgia. Everything was handled perfectly from the email exchanges pre trip, to pick up and delivery to my son on the other end. The driver was so wonderful. I had been in contact with 2 other transport companies and the contact was sketchy at best and more expensive. I am very pleased with my experience with Montway and I would use this company again and recommend them highly. Felt like dealing with a family owned company actually. Allison
Hi Allison. Thank you for your review on your experience with Montway. We appreciate your recommendation and look forward to assisting you in the future.
Reviewed Jan. 3, 2023
Had a great experience. Booked only day before, and they showed up on time and delivered on time and kept me informed during the process. Fair deal and heck of a lot better than having to drive it! And most importantly, car was perfect when it arrived.
Hi Garth. Thank you for sharing your experience with Montway Auto Transport.
Reviewed Dec. 31, 2022
My son's car got stolen in California and he needed one for school. So, I needed a quick turnaround time on that, and had no idea about the process at all. But these guys from Montway made it simple. It was a cross-country transport and it took three days, which was quicker than I thought. Part of my happiness with this is that I called them, and within a day and a half, they said they were ready to go. The total turnaround time from me contacting them to them delivering to my son was probably less than a week, which was great.
The cost is fairly competitive. I knew it was gonna cost me a grand, so I was very pleased to make sure everything was entirely covered by insurance. When I dropped the car off, the giant truck couldn't come to my side street. When I dropped the truck off at the Walmart parking lot, I saw that they were transporting several really high-end cars so I knew that people were trusting them with assets more valuable than mine. When they got down to California, they called my son and he got his car within an hour. The driver was cool and very polite. A conversation I had with him before he left and my son's conversation when he arrived was good. We had a great deal of trust and I would certainly use Montway again. But hopefully, I'll never have to.
Thank you for your review, Randy.
Reviewed Dec. 31, 2022
I had '95 Bronco shipped from Texas to California. Montway's reps were pretty good and quick. Plus, the quote they gave me was great from what I've heard from other companies. They weren't able to pick up the car right in front of my house because of where I live but everything went smoothly in delivering it to them and when they brought it back to us. When we got the car, it was running, but the check engine light was on. So, when they got it delivered, they weren't able to turn it back on as something was going on. But they got it all situated at the delivery.
Hi Aaron. Thank you for sharing your experience with Montway Auto Transport.
Reviewed Dec. 31, 2022
I needed to transport a car From California to Arizona. The pick-up and delivery went very well with Montway and the communication was good. The transport took a couple of days and I would use them again.
Hi Daniel. We appreciate your feedback and look forward to assisting you in the future.
Reviewed Dec. 31, 2022
I was relocating and out of my whole move, Montway was the best. They were on it and the communication with the driver was excellent. Also, the cost was very reasonable for as many vehicles I had to haul, which was five. And the carrier was very professional. They helped me out to get the cars from my house to the pickup point because they couldn't come to my house. It was perfect.
Thank you for your review, Charles.
Reviewed Dec. 31, 2022
The driver was great and did exactly what they said they were gonna do in the time frame that they said they were gonna do it. I got the car in great condition and it was a really easy process.
Hi Denise. Thank you for your review.
Reviewed Dec. 31, 2022
Montway did the transport on time and I was very satisfied with them. The truck broke down so I had to wait a day but I had no problem with that. I would use them again.
Hi Judy. Thank you for your review. We apologize for the mechanical issues with the truck and appreciate your understanding.
Reviewed Dec. 31, 2022
The whole service was very direct and affordable. From the beginning, customer service was great, especially the driver. He kept in touch all the way along the way and he arrived when he said he would. He was superb and I felt total confidence in him. It was the first time we've ever transported or shipped a car and I would use the them again.
Hi Windreth. Thank you for your review. We look forward to assisting you in the future.
Reviewed Dec. 31, 2022
The reps from Montway wanna work with you and did the best they could. The driver was very timely and the communication was very good. We had to meet them in Florida at our condo but they couldn't get their big truck in my neighborhood so I met the driver. But none of that was any big thing. I was impressed that they got there within the hour of when they said they would be there and that's incredible when you're going a couple of thousand miles. Sometimes there’s a half a day difference, but they nailed it first time. I had a good experience with Montway and I highly recommend them.
Hi Robert. Thank you for your feedback on your experience with Montway. We appreciate your recommendation as well.
Reviewed Dec. 31, 2022
Montway answered questions really upfront. I paid for the specific day pick up and the fact that they had that was great. Also, the carrier was wonderful.
Hi Amy. Thank you for your review and feedback on your experience with the carrier.
Reviewed Dec. 31, 2022
Montway was pleasant to deal with and the car was delivered on time. The communication was good. I dealt with the owner and he picked up the car and then, I dealt with his driver who dropped it off. I was thinking about towing the car out myself and the cost would have been astronomical, so I was satisfied with the cost.
Thank you for your review, Dana.
Reviewed Dec. 31, 2022
My experience with Montway was fine. The driver was there when he said he was going to be.
Thank you for your review, Lola.
Reviewed Dec. 31, 2022
Setting up with Montway was great. The reps were very helpful. The transport was from LA to Hawaii and it took a month and a half. They delayed it an extra three weeks, which was annoying. I asked if they could give us a refund for part of it or give us a voucher so we can get a rental car and they said no because they would have to do that for everyone. And they should. But there was no issue communicating and mostly, the experience was fine.
Hi Lucho. Thank you for your review.
Reviewed Dec. 31, 2022
The rep from Montway who set everything up was great and the drivers were very cordial and they were there when when they said they were gonna be, where I met them with the car and they brought me home. So, it was perfect. My niece had to meet the drivers because of their road and there's no real driveway where it was or anything where a truck could go.
Thank you for your review, Beverly.
Reviewed Dec. 31, 2022
Montway did everything they said they were going to. The man who delivered the truck arrived on time and had good communication. The car arrived good and timely, and they did an excellent job. There is always a discrepancy in the initial quote and the ending bill. If you do it this way, it's this. And there was a $200 add-on if you needed an exact date or an exact time. They didn't let me know in the first conversation, but they let me know when they gave me a time. I asked what time the driver would be there and the rep said that’ll be an extra 200. I had no choice because I had to have it there. The transport was quick and Montway made my life easy.
Hi Jacqueline. Thank you for your review.
Reviewed Dec. 31, 2022
The transport was fantastic. The guy that came and picked up the car was there on time and he was professional. He called me every night during the transport. When he got to Maine where he was dropping my car off, there was a problem with him not being able to come down my street because the truck was too big, so he arranged for an alternative place to meet. We met on time and I got my car. It was perfect and I would absolutely recommend Montway.
Thank you for your review and recommendation, Marie.
Reviewed Dec. 31, 2022
Everything went well with Montway. The communication with the driver was good.
Thank you for your review, Nicole.
Reviewed Dec. 31, 2022
I happened to buy a vehicle for my granddaughter out in Denver. I did a quote online, and Montway's quote was considerably better than other people. I paid 895. The other quotes were 1,500. Montway also said they were not gonna call me back and ask for more money. It worked perfectly. The driver met me across the street from where I'm at and dropped it off on a Friday night. Montway is phenomenal. We've used them a couple of times since. I've recommended them to my sales guys.
Thank you for your review, Brian. We appreciate your recommendation as well.
Reviewed Dec. 31, 2022
The driver was very good. He let me know when he was coming or when he was delayed, and he arrived when he said he would. I was very happy with the experience.
Hi Mary. Thank you for sharing your experience with the driver.
Reviewed Dec. 31, 2022
I used Montway twice. I had one shipped up from Missouri, and it went well. The second time, I used uShip and went with Montway again. I was impressed with the driver. It was good communication with him. He let me know what was going on. The price is a little high though. The only other thing is I put another bid out then decided not to buy the truck. I’ve at least 20 requests asking, “Let us know if you still need us.” That wasn't so great.
Hi Doug. Thank you for your feedback. We are pleased to hear you are a returning customer. We value your concerns and will share it with the appropriate team.
Reviewed Dec. 31, 2022
Everything went real good and smooth with Montway. The transport company had no trouble finding the house during the pick up. When they got the car down here, they were easy to get along and super to work with. I would definitely recommend Montway. They were functional and stuck by the dates and the times they gave. They were fairly priced too.
Hi Mark. Thank you for your review and recommendation.
Reviewed Dec. 31, 2022
Montway is the cheapest company that I found and they didn't bombard me with emails and phone calls. When I talked to the initial person, they had told me that the day that they scheduled the driver, they would take the first payment and it would be $200. But I got a call that day and it ended up being closer to $500. I had to call them back and transfer money. The day that the vehicle was supposed to be delivered, the driver was 30 miles away from me. He said, "I can bring it first thing in the morning or you can meet me." I went up there and met him. I'm glad it was the same day. I would do it again if we shipped anything else through Montway.
Thank you for your review, Lindsey.
Reviewed Dec. 31, 2022
The driver was good. But I had one problem with them. They never told me to take my transponder off the car so I got billed for all the tolls coming down.
Hi Joseph. Thank you for your review. We value your feedback and understand your frustration. When you have a moment, please check your dispatch email from us. Under Useful Tips, we ask you to remove the transponder from the vehicle to avoid toll charges along the way.
Reviewed Dec. 31, 2022
The driver told me when he picked up the car. He also told me when he was here a couple of days later for the delivery. It was a great experience. I would use Montway again.
Hi Pasquale. Thank you for your review. We look forward to assisting you in the future.
Reviewed Dec. 31, 2022
I called Montway, told them what I needed, and they accommodated. The carrier told us over the weekend the truck broke down and they weren't sure when they were gonna get to the destination. That made us worry a little bit. But all of a sudden, they showed up at the hospital where my son is working, and the car was delivered on time. The communication could have been better but I'm glad they came when they said. We're gonna call Montway again because I need the car transported back to Florida.
Hi Salvatore. Thank you for sharing your experience with Montway. We look forward to assisting you with your transport back to Florida.
Reviewed Dec. 31, 2022
Last year, I bought a car in Florida to send to my brother. Montway had a very good rate to do it and had very good write-up as well. Fast forward to October of this year, my brother decided to move to Florida. We had to move the car back. Since I had a very good experience with Montway the first time, there was no reason to look for anybody else. Setting up the transport was very easy. The first quote I got was two months before I bought the car, and they still honored the quote. Everything they said they would do, they did. The carrier picked up down the street from where my brother was living to make it more convenient.
The only thing was that they had a delay picking it up on the second trip, but they were in traffic. They stayed in touch. They let me and my brother know. They were on top of it at all times. On our street, they pulled right up in the front yard. They had it unloaded before they ever even came to the door to tell us they were there. It was very quick. I would choose Montway again.
Hi Judith. Thank you for your review.
Reviewed Dec. 31, 2022
The service was excellent as well as the cost. I was amazed. It was true door-to-door service because they drove right up to the house for the pick-up, and where the car got delivered, they drove it right to the front of the house which was terrific. I would highly recommend Montway to anybody.
We appreciate your feedback and recommendation, Nancy.
Reviewed Dec. 31, 2022
Everything was good with our transport with Montway. The transport was from New York to Texas, and it took four days. They were very helpful.
Hi Kathleen. Thank you for your review.
Reviewed Dec. 31, 2022
Setting up a transport with Montway was very easy and simple. The transport went smooth. The driver called the day before, and then the day of, he called again and we gave him a different drop-off point because he was in an 18-wheeler and he couldn't get in and out of our driveway. There was a grocery store just a quarter mile down the road, so he pulled into their parking lot and unloaded it. I would highly recommend them.
Hi Roger. Thank you for your review and recommendation.
Reviewed Dec. 31, 2022
Everything was really quick and easy with my experience with Montway. Once I told them what I needed, they gave me the quote. Then they took care of everything. The transport went from Arizona to Hawaii. They held it to California and then they shipped it overseas. It was a pretty big move. It was very affordable. I thought it would be crazy. They got in touch with me right away. They followed up with me until everything was taken care of and done. If I had a question, I called and they gave me everything I needed over the phone. They were really helpful.
Thank you for your review, Kanani.
Reviewed Dec. 31, 2022
The communication with the driver was excellent. The driver let me know exactly when he was getting close. He took no time in getting it loaded up and was really careful with everything. He covered it up inside his trailer and was really good. It all was a good experience. Then the next day, he delivered it to my cousin's daughter. She had a good experience there as well. I was very happy with the overall experience. That was the second time I've been involved with a transport of a vehicle. And it was very easy and satisfying.
We appreciate your review, Daniel.
Reviewed Dec. 31, 2022
They were great. They always got back to me on time. The communication was great too. The driver texted me a couple of times during the trip. The delivery went well. I would definitely use Montway again. In fact, I'm gonna use them to ship the car back up.
Thank you for your review and recommendation, Jack.
Reviewed Dec. 31, 2022
I talked to the driver for drop off and pick up. I talked to him the night before pick up to set up a good location for him to pick up, and then also with the drop off. The quote was also completely accurate.
Thank you for your review, Andrew.
Reviewed Dec. 31, 2022
I had a really great experience with Montway. The driver was super friendly. He would just call or text me about any updates and letting me know that he was close. It was very fast. It was three days. It went from Salt Lake City, Utah to Philadelphia, Pennsylvania. The quote was also very accurate and it was a lot cheaper than I expected it to be. I was very satisfied.
Thank you for your feedback, Aaron.
Reviewed Dec. 31, 2022
Montway moved four cars for me. Recently, I purchased a personal vehicle. The biggest issue that I've had with other moving companies when I look for them was you just set it up with some broker and then he's reaching out to 10 different people, and it's a complete pain in the butt dealing with them. Then your car sits there anywhere from a week and a half. With Montway, I call them up, they schedule it, and I don't think I've waited longer than four days to have the car picked up. And that was because we were going through a weekend.
The communication was also excellent. You get that information upfront. Once I have that, I reach out to the drivers to find out when they think they're gonna be there to coordinate it with the dealer. And they've been great. The coordination has been very good, too. They call me up. They let me know when they're at least an hour or two hours away. My vehicles show up fine, too. Even the one that was open, was fine, too. They also don't underquote you like the brokers do and then you find yourself having to pay more money when they finally get a driver.
Hi Glenroy. Thank you for sharing your experience with Montway.
Reviewed Dec. 31, 2022
I had a fine experience with Montway. They picked up the car when they said they would and they delivered it when they said they would. Everything went well. The communication with the driver was good. I'd recommend them.
Hi Bruce. Thank you for your review and recommendation.
Reviewed Dec. 30, 2022
The driver communicated with us via text. He kept us up-to-date as to his travel time and his ETA arriving at the final destination. The car arrived in the condition it left New York in. So, it was fine. Montway was really good. I'd use them again.
Thank you for your review, Danielle. We look forward to assisting you in the future.
Reviewed Dec. 30, 2022
The guy was very attentive. Everything was done on time. Everything was pretty good. I'm glad I chose Montway. In the future, I can use them again.
Thank you for your feedback, Gracia. We look forward to assisting you in the future.
Reviewed Dec. 30, 2022
I needed to ship an additional vehicle to Hawaii, because I moved here with the army and I picked Montway based on other reviews from people on a Facebook group page. I just scheduled the transport online and it happened. I met the driver at a truck stop right outside of base because they don't have access to base. They picked it up. It was the exact date that I requested, so there were no issues there. The loading only took 20 minutes or so, and it was gone. From the time I handed over the keys to it being available in Hawaii took two weeks which was about 300% faster than the army did it had I shipped the vehicle with them. As far as delivery, they let me know when it was available. Then I went down to the pier where it was at. They gave me a damage disclaimer so I could mark off anything that I noticed. Other than that, they just gave me the keys and let me go. I just had to show them proof of ownership.
Hi Cory. We appreciate your review on your experience with Montway Auto Transport.
Reviewed Dec. 30, 2022
They have very good service, and good communication. So, I'm happy with it.
Hi David. We appreciate your feedback.
Reviewed Dec. 30, 2022
I studied a lot of the companies and read the reviews and Montway got wonderful reviews. They did just exactly for us as the review said. So we were very pleased with them. They were very good about getting in touch with me and transferring, and the vehicle was where they said it would be at the time it would be, and it went smoothly.
Thank you for your review, Donna.
Reviewed Dec. 30, 2022
I am very happy with Montway's service. I left my car not in the facility but they found for me another facility, and I was not trusting too much to do that but I didn't have any other option, so I left my car. Everybody was so good that I am very happy to find that kind of service with the company. The staff helped me too much, and the company that was in charge of the service and the company that was in charge to hold my car for a few hours did an excellent work. The driver called me before coming the same day, but the company announced to me that the driver is going to call me. I have been in touch with them permanently.
Hi Fatima. Thank you for your review.
Reviewed Dec. 30, 2022
Everything with Montway was flawless. The driver was good. He let me know what was going on. On arrival, he called up and we met up. They had to divert from my home because he couldn't pull in. So, we made that arrangement and it worked out fine. Overall, Montway is a pleasure to do business with.
Thank you for sharing your experience with Montway Auto Transport, Jason.
Reviewed Dec. 30, 2022
In general, my experience with Montway was good. I chatted with their customer service reps online and told them what I need and checked if they have any discounts. They applied the discount and the price was reasonable. The delivery went smoothly. I would recommend Montway because it was the third time I went them.
Hi Jim. We appreciate your recommendation and thank you being a loyal customer of Montway.
Reviewed Dec. 30, 2022
Montway provided excellent service. The rep who helped me set everything up was excellent. The drivers were a day early. They were awesome. Everything was perfect.
Thank you for sharing your experience with Montway, Maria.
Reviewed Dec. 30, 2022
Everything with Montway was awesome. They picked up the car at the right time, and the drop off was the right time. They're great.
Thank you for your review, Sodiq.
Reviewed Dec. 30, 2022
Montway's customer service was better than perfect. The driver came from Maryland. He picked the car up from the other guy when he said he was going to, and he came here when he said he was going to. Call Montway. Go for it.
Hi Tom. Thank you for your feedback.
Reviewed Dec. 30, 2022
We transported three vehicles and it was super easy getting set up. Both drivers were super professional and I felt good about it. That was probably the easiest part of our move. The vehicles beat us here so the driver contacted my sister-in-law and she came to the house and accepted the vehicles, and paid them. It was smooth and I would recommend Montway.
Thank you for sharing your experience. We are happy to hear that the drivers did a great job. We are always here when you need us and we wish you the best in the new year.
Reviewed Dec. 25, 2022
Montway called me right away with good customer service, so I enjoyed that. Setting the transport up with the agent was easy and smooth. They let me know the number that I'll be hearing from, what it's called and where it's at, and the number to call in case I had any questions. Everything worked out great because it came in handy and it relieved a lot of stress because it was my first time. They put me in touch with everything. The driver contacted me personally and let me know the location. The delivery was perfect.
Thank you for sharing your experience with Montway Auto Transport, Helina.
Reviewed Dec. 24, 2022
Montway was awesome and I would recommend them right away to anybody I knew. The guy who came to pick up the car was very cordial and kept me posted all the way, even saying he was gonna get here a little earlier. The service was well worth the cost. It wasn’t out of the line at all.
Hi Brigitte. Thank you for your review and recommendation.
Reviewed Dec. 23, 2022
The people that Montway outsourced to do the move at first didn't come through, but when I contacted them, they jumped right away on getting me somebody to do it immediately. The driver told me everything about how it would go when he would get there. He took all the pictures. He was very knowledgeable and nice.
Thank you for sharing your experience. It is important to us that we deliver the best service possible for all our shippers. We wish you the best in the new year.
Reviewed Dec. 23, 2022
Montway was very quick with their response. Where I live, it's impossible for the driver to even turn around ‘cause our streets are so narrow. We agreed on the place to meet. He was fantastic. Whenever he told me where he was going to be, he was there, on time. Everything couldn't have gotten more perfect.
Hi Virginia. Thank you for sharing your experience with Montway.
Reviewed Dec. 23, 2022
Montway could get the transport done quicker than everybody else. They picked the car up from a dealership and dropped it off at another dealership. It was fairly easy. The cost was a little expensive, but fuel prices are up. So, I understand that.
Thank you for your review, Chad.
Reviewed Dec. 22, 2022
My daughter had to relocate for a job from New Hampshire to Portland, Oregon. I was looking for the best company to transport her vehicle. I read a lot of ratings about Montway saying how good they were, and they lived up to their rating. We had a good experience with them. We had the driver's number but we didn't have to contact him at all. We were able to see where he was and there was no problem.
We appreciate your comments. Thank you for choosing Montway for professional car shipping services.
Reviewed Dec. 22, 2022
Montway did very well. The driver had a slight delay but nothing is perfect and the delay was only some hours. He was supposed to arrive at 10:00 that evening and he didn't arrive until the next day but that wasn't a big deal. He had a problem with his truck. The driver was very polite and told me his route and things he had to do. He was very personable. The dispatch was helpful as well. They got right back to me when I was concerned that the driver was late and checked in with him. I had no problem with an update.
Thank you for the review, Jenero. Truck drivers have many limitations but always do their best to deliver timely and safe service.
Reviewed Dec. 22, 2022
Setting up the transport with Montway was smooth. I called and set up a day, then the driver called me. He picked the car up, then he called me when he was here. He also called me when he was two hours away. He also gave me some time, and he was at the location on time. By my house, there's a Denny's where there's a big parking lot. It's close to the address, walking distance, and he dropped the car off there. I picked it up, and it was good condition. I have no issues. The quote was accurate too.
Thanks for choosing Montway for professional car shipping services. Happy holidays!
Reviewed Dec. 22, 2022
Everything was great with Montway. I collect cars and have bought from California, Illinois, and Kentucky. I used Montway for those transports. I'm waiting for them to deliver a car to me today.
Always happy to help. Thank you for choosing Montway!
Reviewed Dec. 21, 2022
I needed a carrier from New Jersey to Florida and I had been disappointed by one that didn't show up. They didn't have a good reputation. Montway’s reputation was all 5-star. Their reps were very good. At first, they couldn't tell me exactly when they were coming. They needed to do that at the last minute according to when they could get a driver but they came the exact day that I requested, and they had the car here within one day, which was unbelievable. The correspondence was very good. Also, the quote and the final price were the same. They quoted me 969 cash, and that was what I gave.
Thank you for the feedback, Marie. Happy to hear we could come through for your needs.
Reviewed Dec. 21, 2022
Setting up the transport took three minutes, and I was very surprised. I even thought to myself, "This thing might be a scam, because it's so easy," but then, it wasn't. The driver called me about when he'd be there, and I called him a couple times, because he was late. We had a number of flurry of conversations, then I met him when he got to LA. I live on an odd hill street and I was wondering how he'd get a truck up here, and he didn't. He parked the truck way down the hill, and he drove the car up here right in front of my house. He texted me, I went out, and he was delightful. Montway told me the quote, and it was accurate. That's what I paid the driver, and off he went. It was very nice.
Thank you for the review, Robert. Auto transport is a complex process, but we hard to streamline processes as much as possible. We are happy to hear the driver did an excellent job and will be sure to let them know. Happy holidays!
Reviewed Dec. 21, 2022
I needed to transport my Viper from Arizona to where I live. Montway had good reviews and I liked how quickly they could do the job. Customer service was very helpful and explained everything to me. They picked up the Viper the next morning after I scheduled it and it was delivered the same day. It was perfect when it arrived. The final cost didn't change much.
Thank you for the feedback. Glad we could help with your Viper move. Happy holidays!
Reviewed Dec. 21, 2022
Montway had a decent deal. It wasn't perfect with the reps, but they were more than adequate. There are always little extra fees, but that's to be expected. There are always facts and little things that we never think of when we get the original quote. We got email updates as the transport was coming. They had a window when the vehicle was arriving. It showed up right in front of my house within the window. The driver did a good job. It was a seamless experience. I was very satisfied.
Thank you for the comments, Michael. We work hard to deliver professional service and your feedback makes that possible.
Reviewed Dec. 20, 2022
We used Montway to move our vehicle from Texas to Florida and that took about three days. This is our second move with Montway and this time was just as smooth as the first time. It was super easy. Communication was excellent via phone and via their website, which is the easiest way to get the estimate. From the chats, the phone calls, and the driver, everything was perfect. The vehicle was delivered to my son and he said the driver was super nice and very courteous.
Thank you for the review. It's important to us that the auto shipping experience is as easy as possible. We are happy to hear we could deliver that for you. Happy holidays!
Reviewed Dec. 20, 2022
Montway came out to be the less expensive, and everything with their reps was great. The car arrived ahead of time. The driver was excellent and kept us notified of any changes. There were no changes but he kept us updated on where he was at what point. So, it was good.
Thank you for the feedback. We are happy to hear that the driver delivered excellent service. We will be sure to share your kind words. We look forward to servicing you again in the future.
Reviewed Dec. 20, 2022
Montway's pricing worked. The driver did a fine job picking the vehicle up and updating me on the way. I received a notification that it was delivered.
Thank you for the comments. We are proud to deliver professional service for your needs.
Reviewed Dec. 20, 2022
Everything came out with no issues, and I received the car on time. Montway was very accurate with everything too. I'm really happy the service.
Thank you for choosing Montway. We appreciate your feedback.
Reviewed Dec. 19, 2022
I've used Montway twice, once to transport an inoperational race car from California to Kansas. I got a quote from them first, and it was high, so I put them to the side and went with another company that ended up scamming us. We ended up going with them and that worked out pretty well. The second time, I needed to ship a motorcycle and that hasn't been as great. We're still waiting on the delivery. The timing and communication could be improved. Also, the shipping company they subcontracted with is a little questionable. With the loading techniques they used for the motorcycle, I don't know if it's gonna arrive with damage. Also, the original delivery date was the 21st but they extended it till the 28th. They didn't communicate what the extension was for with me. I checked the tracker and I saw they haven't left Texas after a week. But they finally just got to Arizona yesterday and started their long haul.
Thank you for sharing your feedback. Motorcycle shipping is quite a bit more involved than standard car shipping. Montway only works with certified motorcycle carriers. They use special equipment to ship the bikes. As a result, motorcycle shipments may take longer to fulfill. We apologize for any inconvenience and appreciate your patience. If you would like to provide additional feedback, please contact us at feedback@montway.com.
Reviewed Dec. 19, 2022
Montway was the most reliable that I could find online. Everything went perfect as planned. I was notified within less than a day that they headed out. The driver didn't speak English that well, but we got through it so we could understand each other.
Thank you for your feedback. We are happy to deliver reliable service for your needs.
Reviewed Dec. 19, 2022
Montway picked the car up and delivered same day. The guy showed up when he was supposed to. Everything was fine, except that I'm 80 and my wife's 70, and we had to push the cars. It would have helped if he had a helper because my wife and I had to help. Other than that, I was satisfied. The quote and final price were the same. If it had been different, I wouldn't have paid more.
Thank you for your feedback. We work hard to work with the most professional carriers out there. We will make sure to share your feedback and work with them to deliver top-notch service.
Reviewed Dec. 19, 2022
I looked at half a dozen companies and ended up with Montway. It started with the pricing and I was very impressed with the customer service. We asked them not to pick up the car for a few days because we were traveling. From when they actually picked up the car to drop-off, that took only about three days. I was extremely happy. I move a lot of vehicles. I do some buying and selling and I probably do four shippings a year at least. This was the first time I used Montway and I will definitely use them again.
Thank you for the comments, Rick. We work hard to deliver professional service all year round. Happy holidays!
Reviewed Dec. 19, 2022
I spoke to multiple representatives, and all of them were courteous, professional and knew what they were talking about. The communication with the driver was good too. He gave me a window of expected time of arrival, and he was on the dot. As a matter of fact, he even went out of his way to find a more convenient location for the pickup. The delivery went really smoothly, and the driver got here five days in advance as well. It worked out fine, because I got here early. I was anticipating to be without my car for a week, but I was only without my car for two days. It came dirty, but it was expected because it's gone through multiple states. It's also not any different right now. My car is still dirty because of the snow. Overall, my experience with Montway was very fast and friendly, and if I were to move back to Florida, I’d use them again.
Thank you for the recommendation, Tomas. We appreciate your feedback and will be sure to share it with the best. We wish you the best and happy holidays.
Reviewed Dec. 18, 2022
I have a niece in the Buffalo, New York area who always had an interest in automobiles and is a very successful business person. We have a vintage vehicle that remains capable of being driven but for any restoration that's going to take place, my niece will facilitate that. We needed a transfer service and Montway was recommended by a friend of mine, who is very experienced with both employing transportation companies and moving vehicles on his own.
The pickup was in the Port of Los Angeles area. Transaction-wise, I couldn't ask for anything smoother. How they're able to do it for the rates they charge is beyond me. It was a great experience all along. There was only one glitch and that was partly my fault. I made it very clear that where the car was going was a place of business and that it's only open Monday through Friday from 8:00 am to 5:00 pm Eastern Time. We did not let the driver know or really drive that point home. But to their credit, the driver called me to schedule pickup four days or so before he actually arrived. I had an opportunity to drive that point home. I just didn't think about it because I had done almost everything exclusively online.
Overall, it was not a huge problem because, as it turns out, where the car was going was only a few hours from the driver's home and he was heading home after that particular drop anyway. The factory of my niece has a large parking lot and the driver was able to park there and rest. The whole thing would have taken four days at best but it took five because the weekend was in the way.
Thank you for the comments, Paul. We work hard to streamline the auto shipping process as much as possible. We appreciate your feedback and are happy to help at any time.
Reviewed Dec. 18, 2022
Communicating with them was super simple and easy. They turned around very quickly for us to get our truck from Florida to New York. The initial driver couldn't fit the truck on the truck, so it took two or three extra days. But by the end of the week, it was done. We're living on base and we had to meet him off of base at a Walmart parking lot. And the coordinator that he was working with let us know that he would be there within an hour. He unloaded the truck and away we went. Montway's quote was definitely higher than other places that I was looking at. But it didn't change from the time I was quoted to the time of delivery. We plan on using them again for our next move.
Thank you for your review, Trista. We look forward to assisting you with your next move.
Reviewed Dec. 18, 2022
I was extremely happy. There was some back and forth on the scheduling, but that was due to me more changing things around. The driver was Chris. He has a very fancy trailer. He was outstanding. I would not lose that guy.
Thank you for the comments. We are happy to deliver professional service for your needs. Happy holidays!
Reviewed Dec. 18, 2022
The only problem I had was with Montway's automated customer service. It's hard to get what you're looking for. Because the automated voice is going to come on and ask you a question, you wait, but they don't understand. Other than that, the driver was great. He brought the car right to my house.
Thank you for the feedback. We are always striving to provide the best service and your feedback makes that possible.
Reviewed Dec. 18, 2022
I set things up online, and it was really simple. The pickup was in Mesa, Arizona, and the drop off was Cary, North Carolina. They had two cars in the carrier, and they just took out my car. It was quick and easy, and my car was just how it was when they picked it up. I was fine with the quote too. It was accurate in the sense that it didn't change. I would tell people I'd definitely use Montway again.
Thank you for the recommendation. We are happy we could help with your NC move. Happy holidays!
Reviewed Dec. 17, 2022
They were immediately responsive and laid out what the price was going to be. It was great customer service from the very start. The driver was great. He wasn't very talkative but he was polite, professional, and quick. Montway was awesome and I will always use them.
Thank you for your review, Michael. We are pleased to hear about your experience with Montway.
Reviewed Dec. 17, 2022
I used Montway when I moved up from Florida to Berlin, Wisconsin. I called the guy and I liked how I was treated. We kept having delays because I was trying to close on my house. They were very pro helping me in any way they could. They transported the cars up and I was very pleased with the whole situation. The transport took a couple of extra days because the driver broke down in Georgia.
It was on a weekend so he couldn't get anybody out. But he was absolutely excellent. He was constantly in touch with me letting me know what was going on and what he was experiencing as far as being able to get somebody out there that would work on his truck. He actually pulled another driver out of Illinois and he had him come down and grab the vehicles and bring them up so they could be here in a timely manner. I was very impressed. I got my vehicles here and I was very happy. I paid what I was quoted. Montway is fantastic and I would definitely recommend them. We're bringing up a Bronco from Texas and I was going to use them again for that because I liked how they work.
Thank you for the wonderful feedback, David. It's important to us that we work with the best transporters in the industry. We will be sure to let them know they did an excellent job. We are happy we could help with your move and wish you happy holidays.
Reviewed Dec. 17, 2022
The driver gave me a two-week timeframe for a door-to-door delivery from Tucson, Arizona to Providence, Rhode Island. He was there in seven days. He did a great job. I appreciate it.
Happy to deliver great service. Thanks for choosing Montway.
Reviewed Dec. 17, 2022
My daughter used Montway and had a great experience with them. As did I. They were efficient, quick, and very easy to communicate with. The reps I worked with were both very good. They were very easy to contact, and if I had a question, I'd text them and get an immediate response. I will use them again. The transport was from the East Coast to the West Coast, and the driver was very good. He was another one I tried to text and he would get back to me right away. I met him right down the street, and the car was fine.
Thank you for your feedback. We strive to deliver friendly and professional service and we are happy to see that delivered here. We look forward to helping again in the future.
Reviewed Dec. 17, 2022
I called Montway and the person I spoke with was very nice and understanding of my circumstances. The prices were very reasonable too. The delivery was perfect. The driver dropped off my car and gave me the keys. I've told a few of my friends to use Montway.
Thank you for the recommendation. We work hard to deliver friendly and professional service and are happy to help at any time.
Reviewed Dec. 16, 2022
Montway’s customer service was great. My car was here fast and the final cost for the transport was $1,400, which was reasonable.
Thanks for choosing Montway for professional car shipping services. Happy holidays!
Reviewed Dec. 16, 2022
It was good with Montway. I was satisfied with the cost.
Thank you for choosing Montway for professional car shipping services.
Reviewed Dec. 16, 2022
It was a little bit slow to get something booked at the time that I liked. But I called multiple times and I finally got somebody that helped me out. Everything from the pickup to the delivery was perfect. The driver didn't necessarily communicate the whole way through but he communicated when he was going to arrive and gave me enough time to prepare. The car was in great condition when it arrived.
Thank you for your feedback. We are happy to hear we could deliver your vehicle safe and sound.
Reviewed Dec. 16, 2022
The third-party vendor they contracted with was great. Everything about the service was excellent. They were very receptive and returned any calls. The delivery itself was just after Hurricane Ian and they were 12 hours behind on getting the car to where it needed to go but they made arrangements with the person who was picking it up.
Thank you for your feedback. It is important to us that we work with the best transporters out there and your feedback makes that possible. Happy holidays!
Reviewed Dec. 16, 2022
Montway was absolutely amazing and the reps were great from start to finish. The drivers picked up quickly from Thousand Oaks, California and the car got here in Jersey even sooner than we thought. They couldn't deliver it to where we wanted because they needed a lot of room to turn and maneuver so my other daughter and I met them. We knew it was coming on Friday. So I drove up from where I am, an hour away. I would recommend them highly.
The guy who drove the car understood us. We were told by others that oil could possibly leak if you're not on top. And there's an extra charge if you want to go up on top, if you want to be the higher car. I had to turn. I couldn't watch him walking on the trailer because I was worried he was gonna fall off of it. I even gave him more of a tip than I had planned. Some of the other transport companies told me I can't have anything in the car, except for the trunk. I didn't see what having a blanket in the back seat, on the floor, would matter, and my daughter had a few blankets. Montway was good. I would definitely use them again.
Hi Cheryl. Thank you for your review. We look forward to assisting you in the future.
Reviewed Dec. 15, 2022
The whole process with Montway didn’t take very long and the transition was very smooth. The only thing I didn’t like at first was when the guy got here, he wanted us to meet him at some complex over on Haggerty and I didn't know where it was. So, my daughter and I had to get in my car and find out where we were gonna meet him so we wouldn't be looking for it when he got there. We found it with no problem. It was a couple of blocks over so, we were okay with that because the driver was driving a big rig.
We were sitting here waiting, because somebody texted us to let us know that the driver was in Ohio, not too far away from us and would be there soon. So, we were waiting and when he called, he was in the driveway. He unloaded the car and drove the car here. So, my daughter took him back to his rig. It worked out and it was awesome. The car was gonna be here on a Thursday and he got here on a Wednesday. So, he got here sooner than we thought. It was all good. The price was reasonable and Montway did a great job. People should go with them.
Hi Jessica. Thank you for sharing your experience with Montway Auto Transport.
Reviewed Dec. 15, 2022
I was choosing between Montway and another company. I went with Montway because I liked the fact that they provided a cash option for it to be a little less. The reviews and the company's reputation made me feel more comfortable. It was the first time I was doing something like that and it made me feel like Montway was more legitimate. I did everything online. There were a few times that I needed assistance because things got changed around a bit for the pickup date. I had to put the transport on hold and do all that. I did all that via chat. Customer service was responsive and very helpful. They were quick to fix my problem and quick to take it off of hold.
The car was picked up in Virginia on Monday and it was delivered to Florida on Wednesday. I got updates when the car was picked up. I live in a neighborhood and the car was going to be delivered there. On the day of the delivery, the driver and I communicated quite a bit to iron things out to make sure that we had the best delivery point for him possible. He let me know how far out he was and I let him know what was going to be the easiest way for him. We told him the best way to come to our neighborhood and deliver it outside. He texted me and let me know that he was right outside. We drove to the outside of the neighborhood and he was there waiting for us. We chatted for a few minutes. He was very delicate with the truck. He got my car off the truck and then got everything wrapped up. The car was great and was exactly what we would have expected.
Thank you for your comments, Alicia. We are happy to hear that our team did a great job with your move. It means a lot to us that we are able to deliver top-notch service for our customers. We will be sure to let everyone know they did great. Happy holidays.
Reviewed Dec. 15, 2022
There was a mix of phone calls and online inquiries that had two dispatchers trying to give me some service at the same time. Once we got it narrowed down to one person, everything was great. I paid exactly what was quoted and the vehicle was delivered as promised. I knew about a window of time when the driver would be there, and he was there. They brought it right to the office where it was being delivered. Montway was easy and convenient. They provided quality service.
Thank you for choosing Montway for professional service. Your feedback helps us continue to deliver the top-tier service we are known for.
Reviewed Dec. 15, 2022
I was very pleased with Montway’s service. They did exactly what I needed them to and were on time. It was exactly how much they said and they were very competitive in their rate. The communication was great. The driver originally was going to deliver it to where we were staying, which was an Airbnb in a downtown area, but his truck was too heavy to get down these little bitty streets. He called and asked if he could meet us. He suggested a spot and offered that if we needed an Uber, he would pay for it. But we have another car so we just hopped in and went over to where he was. But that was totally not his fault. It was just the nature of where we were staying. Montway delivered our car perfectly. It was exactly the same as it was when we left it.
Thank you for the great review, Bonnie. Transport trucks are enormous and have many restrictions. So it can be difficult for them to service certain areas. But the driver should always work with you to arrange a suitable nearby location. We are happy we could help with your move and look forward to future shipments.
Reviewed Dec. 15, 2022
Everything went very well. The driver that they used for this move stood up to their reputation of being very good. He texted and also called. The final price was right on the dollar figure they quoted.
Thank you for your comments. We work hard to work with the most professional drivers out there. Your feedback makes that possible.
Reviewed Dec. 14, 2022
I was very pleased with them. They were able to do the move on my timetable and do it quick within a short delivery period. Customer service was very good. When I called, they returned the call. They told me they'd have my vehicle here within three days. It took them two and the service was very professional. They brought it right to my door.
Hi William. Thank you for your review.
Reviewed Dec. 14, 2022
Setting up the transport was very easy. Once you type in your name and your phone number, you're contacted by every transport company ever and once I was reached out to by one of Montway's reps who coordinates everything, I just told them what I needed. They put me in contact with the next person and then, I just gave them my information and how I wanted to pay for it. It was very seamless. The guy who transported my exact vehicle was very kind and made me feel very reassured throughout the process. The vehicle was picked up in Lakewood, California and dropped off in Franklin, Tennessee and it happened in less than a week.
Thank you for your review, Calynn.
Reviewed Dec. 14, 2022
Montway got in touch with me immediately after I completed my request and their price was really good. They could get my 2013 MINI Roadster Sport fast too. Customer service was good. The delivery went real smooth and I paid what they quoted me.
Thank you for the feedback. Happy to hear we could help deliver your Mini safe and sound.
Reviewed Dec. 14, 2022
The customer service reps were very good. The delivery was excellent. The driver showed up two days early. He called a couple of different times and ended up coming in within five minutes of what his projected time was.
Hi Tom. We appreciate your feedback on your experience with our representatives and the driver.
Reviewed Dec. 14, 2022
There was an immediate response from Montway. They were very kind. They always said, “Here's my number. Call me directly.” So it was really good. The driver was very nice and professional. There was a little miscommunication picking up the one car. They said, “Oh, sorry. We're not getting to you because we're running behind.” I was all right with that. They were really nice about it, which is very important. They were informative and very communicative.
Hi Frances. Thank you for your feedback on your experience with our representatives.
Reviewed Dec. 13, 2022
It was excellent with Montway. The car got to Orlando, Florida from Massachusetts on time and the cost was exactly what they said.
Thank you for your review, Ely.
Reviewed Dec. 13, 2022
I scheduled a transport with Montway, and the reps were very professional. Everything went well, and the vehicle got delivered on time. The driver was polite and he gave me an hour in advance delivery time. I was able to meet up with him because I'm working all day and he gave me an hour to get to my house. It worked out perfectly. It was also a good price and there were no charges after. It was flat, straight on the table the day I spoke to Montway. Overall, it was fairly easy to get the contract and get it going. I'd do it again.
Thank you for your review, Luis.
Reviewed Dec. 13, 2022
I liked Montway's response and guarantee of the delivery. The rep was wonderful. Because I was so worried. “Can he deliver it on time?” But he said, “No problems.” Our little Hercules arrived just fine. The driver even said he got lots of compliments when he had to stop.
Thank you for your review, April.
Reviewed Dec. 13, 2022
I liked Montway's prices, especially for last minute, because I looked at getting the service less than a week before I really needed it. Then I had to change the date twice because the car kept getting delayed coming in from the port. I contacted Montway's rep online, then I called in and asked a couple of questions. Everybody was amazing and I never had any issues.
The morning that the car was supposed to be delivered, I got an email. Also, I sent the driver a picture of where to park so he could unload the vehicle, since I live in an apartment building and I wasn't sure what kind of truck he was driving. He sent me back a picture where he was and he had the vehicle unloaded by the time I got to the location where he was. He was super nice and amazing. He apologized for my car being a little dirty but that was expected since he came through rain and it's a white car. The experience I had with Montway was the best ever and I couldn't ask for anything different. I have recommended them to a couple people.
Thank you for sharing your experience with Montway, Tiffany. We appreciate your recommendation.
Reviewed Dec. 13, 2022
It was a comfortable experience with Montway. The car was dropped as planned. There were no changes with the car or any damages. It was clean.
We appreciate your feedback on your experience, Soma.
Reviewed Dec. 12, 2022
Everything about the transport went really well, including the communication with the driver, the texts. It's definitely a good experience. Everything about it was personal. They moved cars around and put my car on the top back, which was the best place. They took their time and were very thorough. Also, I didn't want to make them come all the way to the house. We met at a shopping center and the driver could unload it easier.
Thank you for your review, John. We are thrilled to hear about your experience.
Reviewed Dec. 12, 2022
I shipped a 1997 Mitsubishi Mirage for around 650 miles through Montway and they were very good. I talked to the people on the phone and they were nice. Then, the driver was wonderful. When he came and picked up the car, he was very careful and pleasant. He made sure he had everything right when he put the car on the truck and when he arrived in New Jersey, everything was great there too. I was also happy with the cost of their service.
Thank you for your review, Debra.
Reviewed Dec. 12, 2022
It was a great experience. They were very professional. The car was delivered safely. The driver met my daughter at a parking lot to deliver the car without her having to arrange a place to meet him with the truck. I would recommend Montway highly.
Thank you for your review and recommendation, Jane.
Reviewed Dec. 12, 2022
Montway was very easy to work with. I transported a vehicle several years ago to Florida, and it was not as easy as it was this time. I sold a vehicle back to someone in Massachusetts, and I'm in Virginia. And I had to transport it back. It went very smoothly.
Hi Peter. Thank you for your review.
Reviewed Dec. 12, 2022
The customer service reps at Montway were very good. They kept in contact and kept me informed where my car was. The delivery was on time, and the unloading went good. They didn't break anything. My interactions with the driver were very good as well.
Hi Kevin. Thank you for your review. We appreciate your feedback on our representatives.
Reviewed Dec. 11, 2022
Montway did very good service. I would use them again. The driver was very informational and very good. They were there when they said they were going to be there.
Thank you for your review, Margaretta. We look forward to assisting you in the future.
Reviewed Dec. 11, 2022
Montway did a fantastic job. The driver was good. I would be happy to use him again. We live in a narrow street area so it was difficult for him to get the car there. I met him out on the four-lane highway. He delivered the car on another four-lane access road. It was easy to get the car from there.
Thank you for your review, Harold.
Reviewed Dec. 11, 2022
Everything was quick, easy, and reliable, and the communication was good. I liked how Montway would update me. I could update it through the email and check the status of where the car was and when they arrived and when it was delivered. The drivers were good as well. They called and let me know they were on the way, and they were nice and friendly when they arrived. They came and picked up my mom's car from my house and delivered it to her house. The car was perfect, and they got there an hour earlier than what I was told, which was good too. This was our first time transporting a car, but I'll definitely be using Montway again and recommended it 'cause I loved it.
Thank you for your review and recommendation, Jenna. We look forward to assisting you in the future.
Reviewed Dec. 11, 2022
My husband got a new job in Tulsa and we had to ship a car over. It was an SUV, and the driver who came to pick it up was very professional and friendly. I have a gated community, so we made arrangements where I met him at the front. I drove him back to my house, he dropped me off, then he took the car back to the front of the gate because the rig wouldn't go through. We chatted and he was just as nice as could be and gave me peace of mind about leaving my vehicle with Montway.
When my husband was at work, we were trying to gauge the exact time when the driver was in Tulsa 'cause I was in Florida still. We were trying to gauge the exact time that he could leave work and go back home and pick up his car. The only hiccup was that he didn't know if he should ask for time off to go towards the vehicle. A tighter window of ETA would have been perfect. Other than that, everything was quick and easy and we got lots of feedback and notice. We were pleasantly surprised.
Hi Mrs. M. Thank you for your feedback on your experience with Montway.
Reviewed Dec. 11, 2022
The reps gave me a quote. I told them that I wanted to ship my car within that timeframe that I decided previously, and they were okay with it. We had to pay half of the amount. And when the cars were shipped to our home in Tampa, we gave the other half. The cars were shipped on a Friday late afternoon. I wanted to find out what time they were coming. I called Montway. And they said they were running late because of the hurricane that we had in September. And they said they would reach the next day. It was the same day that I was flying to Tampa with the rest of the family. The cars were picked up by this gentleman who worked for the parent company. And we received the cars on Tuesday. We are satisfied.
Hi Gracy. Thank you for sharing your experience with Montway.
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