Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
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Reviewed May 2, 2022
Montway is consistent. I just know the car will get here. Our recent transport was fine. The driver came right on time. But we had a bad experience with a rep who didn't want to honor the price. That was a $20 difference. But other than that, it was okay. Use Montway.
Thank you for the review, Shonny. Your feedback is vital to us providing the best service possible. We would like to learn more about the issue you indicated here. Please contact us at feedback@montway.com with your shipment information. ^RK
Reviewed May 1, 2022
Setting up with Montway's rep was convenient. I was able to do everything easily. The transport took two to three days and the car was picked up in Naperville, Illinois and dropped off in Austin, Texas. Most of the interaction was through phone calls and texts. The driver called me in the morning and told me that would drop off at so and so time. I came out and, when he dropped off, I was there to inspect the vehicle and he showed me whatever he felt was important. Everything looked good for both of us, and he handed over the keys.
Hi Sai. Thank you for your review.
Reviewed May 1, 2022
From the time I contacted them, it was blistering fast. Two days later, they had the car picked up and the next day, they had it delivered. Communication with the driver was great. He let me know when he was half a day out. And then he pinged me when he was half an hour out and he arrived when he said he would. The experience was very pleasant. From the communication, to the quote, to how quickly they did it, they couldn't have done better.
Thanks for the review, Arash. Happy to deliver excellent service for your needs!
Reviewed May 1, 2022
My daughter and her fiance hired some company to transport their car and they were told it was going to be like $1,300. But when the car got here, there were a lot of hidden charges and they wound up paying $1,700. It was a nightmare. My biggest thing was I wanted to make sure that whatever price I was quoted was my final price so I know how to budget for this and I was not getting swindled. Montway was wonderful the whole time. I made sure that all the reviews that I read were up to par.
Customer service was really great. Online, they have a portal and you can chat with them. You can call and text them any time too. They responded really quickly to the point where it made me feel safe to use them for my transport.I relocated from Florida and it took Montway four days to get the car here. The driver texted and called.
I was thankful that Montway was honest and that there were no hidden charges. I was really scared to make that transport. Transport companies have your car so you're at their mercy in getting it back. Montway brought my car right to my door. The guy got here right when he said he was going to. I paid 350 upfront then I paid the extra 1,000 when they brought the car. I was able to send it through cash app or one of the electronic portals to send money. They were great.
Hello Paisha. We appreciate your feedback on your experience with us.
Reviewed May 1, 2022
Their quote was very competitive. Their online service was really good. My car was delivered on the date that I want it delivered, so it was pretty good.
Thank you for your review, Guangqi.
Reviewed May 1, 2022
The reps at Montway are awesome people and the driver was nice. They called me to let me know they were ready for my car and they took it up to my grandson in about four days.
Hello Pearl. Thank you for sharing your experience with our representatives.
Reviewed May 1, 2022
The problem I had with Montway was they couldn't get me a driver. It was so frustrating. We had to cancel our flight. Then they came through anyway. I had waited the next week before we could go home. Then the driver didn't speak English. It was a little hard. My Russian wasn't very good. But he drove in and picked it up. He did a good job and did what he was supposed to. Everything was perfect.
Hello Carl, we have received your feedback. I took a look at the order and from what I can see this was dispatched and picked up within expectations. We had that your first available shipping date (FAD) was 3/26 and the vehicle was picked up on 3/29. In general, the average pickup time from your FAD is 1-5 days. I would like to understand more about your experience and have reached out for more information. Please contact us at feedback@montway.com with your order information. ^RK
Reviewed April 30, 2022
Montway was very quick in the response, like getting the estimate to ship the car. They were super fast and nice. They were eager to help me out. Also, they were very, very reasonably priced for a lot of other companies that I called. They sent me real time email and text message updates on the transport. It was all very quick. They picked it up on the 23rd of March and they got here on the 28th of March.
I’ve been having some issues with the car lot that I bought the car from. The car came in with some damage. I thought it was Montway that did the damages but they said, “No, no, no. That was already there. Let me go ahead and give you the pictures.” They had timestamp pictures from delivery and from drop-off. These pictures are helping me build my case with the car lot. So they were great.
Thank you for your rating and review, Cherisse. We hope you were able to get everything worked out with the dealership.
Reviewed April 30, 2022
I had a truck moved from Orlando to Mobile, Alabama and the transport took four days. The driver was perfect and had great communication.
We appreciate your review, Randy.
Reviewed April 30, 2022
Everything was great. I was gonna get something else shipped if I needed to and it'll be through Montway.
Thanks for choosing Montway for professional car shipping services! Happy to help any time.
Reviewed April 30, 2022
I had an Acura MDX and a Miata that needed to be shipped coast-to-coast from Maryland to California. I did an uncovered transport with Montway and everything was great. The drivers gave a warning the day before they arrived then they called me when they were getting close. The cost of the service was reasonable.
Thank you for sharing your experience with Montway, Brent.
Reviewed April 30, 2022
Montway Auto Transport looked reliable, so I selected them. I used their service three times. They performed very professionally. The first time, it took two days. The second time, they just took one day. They picked up the car in the morning and delivered at night. And for the last time, it took two days. I'll recommend Montway to others.
Thank you for choosing Montway, Tiancan. We appreciate your review and recommendation.
Reviewed April 30, 2022
They were fantastic and were easily reachable for follow-up questions. They were on time. Pick up and delivery were easy. The driver brought it right to where I was and it was in a home in Atlanta. He pulled up right near my house to pick up in Colorado. I was really happy with them. It was one very unstressful thing in the middle of a stressful move.
Thank you for your review, Tracy.
Reviewed April 29, 2022
The Montway rep I spoke with was knowledgeable and helpful. Their pricing was reasonable. The delivery was great. The driver called me two hours in advance. When I got home, an hour and 45 minutes later, he was driving the vehicle off of the lift and into my driveway. It was easy. I’d tell others to use them.
Hi Scott. Thank you for your feedback on our representative. We appreciate your business and recommendation.
Reviewed April 29, 2022
Montway sounded good to me. The drivers came the day that they said and picked up the car. It was here in record time and even beat us here. I was very impressed. Everything went smooth as can be and I would definitely recommend them.
Hi Wanda. Thank you for choosing Montway and sharing your experience.
Reviewed April 29, 2022
The gentleman from Montway worked around my time so that I could be there when the car was delivered. So, that was good. Also, Montway is a lot cheaper than the other transport companies. Setting everything up was not a problem. They just sent me the email about when they could do the service and I agreed. Then they told me when it was coming. When the driver was close, he was behind a day, which was all right. He told me about it and the next day I was going to be busy, so he went and delivered the other cars before he came back to me, so that he can do it on my time. So, he was pretty good about the whole thing. The car came in good shape, too. There were no scratches or dents. I always stick with Montway. I've had like four cars delivered with Montway. They're the quickest and the cheapest.
Thank you for the amazing review, James. We're always working hard to provide the best service and prices possible. We're happy to hear we could provide top-notch service. Looking forward to the next move!
Reviewed April 29, 2022
On Montway's website, they have an excellent frequently asked questions tutorial thing about how the process works. Also, Montway was on the ball. My experience was very smooth.
Hello Eric. Thank you for your feedback on our website and your experience.
Reviewed April 29, 2022
Working with them was quick and simple. The vehicle got inspected when it got picked up and when it got to the drop-off spot too. The quality of service was perfect and it was at the perfect price.
Hello Matthew. Thank you for sharing your experience with Montway.
Reviewed April 29, 2022
Montway exceeded my expectations. From the second I made the first call till we were all set, it took about 45 minutes. They picked up my car the next day, which was at a car dealership. Then it arrived at my home, which was 700 miles away, the next afternoon. It was the best transporting. The car was in great shape. The driver was a delightfully nice man. He dropped the car off right as he said he was going to. I was blown away when the car arrived in my driveway on Saturday. I couldn’t say enough good things about this experience.
This transport cost half as much as the last time. Montway was really easy to work with. I got a human being that I could talk to. I didn’t get a computer system or they were routing me to who knows where. It was the person who was actually going to book the delivery person and the driver. The driver told me that the car would be likely picked up on Friday. But not only did they tell me, he called me and said, “Okay, we’re at the dealership right now. We’re picking up your car.” Then it was confirmed by my salesperson from the dealership. So the communication was good.
Hi Robert. We are thrilled to hear we exceeded your expectations. Thank you for your review and for sharing your experience.
Reviewed April 29, 2022
Using them was excellent. They have great customer service. Everything was like the way they explained. My expectations were surpassed. I'm happy and I wish that all the transport companies are like Montway.
Hello Maria. Thank you for your review.
Reviewed April 28, 2022
Every aspect of planning to move my Vette across country went smoothly. Montway clearly states what their price will be, how much upfront then on delivery. You decide on the date you need and they were there on time. The car was inspected by the driver and myself before leaving complete with pictures. the driver kept us informed when the car would be delivered, called before showing up and was wonderful about caring for the car the whole trip across country and on delivery. Montway was a wonderful company to work with and I would use them again without hesitation.
Hello Rosemary. Thank you for your review. We look forward to assisting you in the future.
Reviewed April 28, 2022
The driver was cool. Everything was great.
Thank you for your review, Kevin.
Reviewed April 28, 2022
I was very pleased with the service Montway provided. The pricing was fair and it was very easy to schedule pickup. They were able to pick up the day after I called and I had the car within 6 days for a 1400 mile trip. I was kept up to date on its progress and the carrier was very helpful with updates. The driver was very courteous and professional. I had never shipped a car before and the process was much easier than I expected. Very satisfied!!
Hello Joan. We are thrilled to hear you were pleased with our service. Thank you for your review.
Reviewed April 28, 2022
Working with Montway was a good experience. I called and they gave me a quote, and followed through in a timely fashion. I would recommend them.
Hi Sean. Thank you for your review. We appreciate your business and recommendation.
Reviewed April 28, 2022
The driver was good. But the pickup was annoying because they were supposed to do it on a certain day but they didn’t pick it up. They said the truck broke down. Otherwise, it was a good experience.
Thank you for the feedback, Jason. I am sorry to hear about the inconvenience with the pickup. We do our best to provide timely service. Changes in the schedule may occur for a wide variety of reasons, many beyond anyone's control. We'll be sure to provide this feedback to the carrier and work with them to improve services. If we can help again in the future please let us know.
Reviewed April 28, 2022
We compared Montway with other companies, and their customer service got back to us right away. The other companies took 24 hours, and we thought, “Okay. If you're slow in responding, then you're gonna be slow in bringing my vehicle.” Montway's pricing is right on target too. We are in Texas, and we priced it flying down there with two persons to New Jersey and bringing the vehicle back, and it ended up being the same price. Overall, our experience was very good. During transport, we had several calls just to locate where the driver was at, and he called letting us know that he was an hour out. Our neighborhood has fairly big roads, so 18-wheelers and everything else can travel through. He was able to deliver the car right in front of the house.
Hi Gibson. Thank you for choosing Montway to assist with your auto transport. We appreciate your business and review.
Reviewed April 28, 2022
The customer service and the communication was the best part of using Montway. The driver let me know what was going on and it went without any hiccups. We communicated through texts and phone calls. Also, they sent an email letting me know that the vehicle had been picked up and all that stuff. Then, they showed up a day early for the delivery. I was really happy with them and when I do it again, I'll probably call them first.
Thanks for choosing Montway for professional car shipping services!
Reviewed April 28, 2022
It took a week to find a trucker. It is the longest time it has ever taken. But the transport took four days.
Thank you for your review and patience with us.
Reviewed April 27, 2022
We did a Google search on who had the best numbers out there and that was Montway. They had an A+ rating. I was very leery of putting my Jeep Wrangler on a transport truck and then disappearing. After I scheduled the service, the driver got ahold of me a day before and he was very friendly. We were already in Texas so my daughter put my Jeep on the truck. The driver called me a couple of different times on the way down here and he called me when he was getting ready to drop off my Jeep.
The driver didn’t realize that my Jeep was a lifter Jeep when he showed up. He had to put it on the very end of the truck and he said he had no problems. When the Jeep arrived, it had a lot of bug debris on it going from Washington State to Texas. Other than that, the quote we were given never changed. On the whole, we were very happy.
Hello Ricky. Thank you for choosing Montway, to assist in your auto transport. We appreciate your review.
Reviewed April 27, 2022
I liked Montway's prompt responses. It was a fine experience. I would recommend Montway.
Hi Kimberly. Thank you for your review and recommendation.
Reviewed April 27, 2022
The rep was very knowledgeable and helpful. The pricing was very accurate. The delivery was excellent. I talked to my daughter and she said that the car was good and on time. She's happy.
Thank you for your review on our representative, Peter.
Reviewed April 27, 2022
Everything went really smoothly and I was pleased with Montway. Their independent contractor was really professional as well as very friendly and knowledgeable. They were great and I couldn't ask for better. It was a husband and wife team, and they must have just happened to have been right nearby. They picked up the car the next day after I won it at an auction, and it was delivered almost less than two days after I bought it. The quote was also exactly the same as the final bill, and considering the price, it was a pretty incredible deal. The car was exactly like in the pictures when it came, and they've documented everything before too. I could tell with the way they were working, getting it off the trailer, they were really careful with everything.
Hi Daryl. Thank you for your review. We are pleased to hear about your experience and thank you for choosing Montway.
Reviewed April 27, 2022
I was going from California to Florida and I needed to use some format to get the two cars cross country. Everything was good with Montway. It was quick and it was on schedule. I felt comfortable that I was giving my cars away. It wasn't really cheap, but it was pretty much what I expected. If I had to do something like this again, Montway would be the company I’d go with.
Hi Luke. Thank you for choosing Montway. Should you need to transport another vehicle, we look forward to assisting you.
Reviewed April 27, 2022
The transport was about 1,800 miles and it only took them about four days. It was really quick. I had a good experience with them.
Hello Phillip. Thank you for your review.
Reviewed April 26, 2022
It was very simple service and I was very happy about it. My brother was very happy about it too. They gave a timeframe and it was right in the window. The employee that dropped the off was very good. The final cost was what they said it would be.
Hi Chris. Thank you for your feedback. We are thrilled to hear you were happy with our service.
Reviewed April 26, 2022
Customer service was very good. The coordinator kept me informed about when he'd be there and who was the transporter.
Thank you for your review, Joseph.
Reviewed April 26, 2022
Montway beat everybody else's pricing by $300. Also, they picked up on time and delivered before time. The driver was very responsive and gave me updates when he was coming and waited for me to drive off the car. He has good responsiveness. Everything was on point. Go for it.
Hello Santhosh. Thank you for choosing Montway to assist with your auto transport. We are pleased to hear about your experience.
Reviewed April 26, 2022
Montway had better reviews on price. I used them and everything was good. I initially thought a truck would come in front of my house and they would put the truck in it, and take it away. But that wasn't what happened. Instead, someone came by and picked up the car and took it away. It was confusing that someone had to drive my car. The car went from Florida to Arizona. The quote was exactly what they told me it was going to be. WHen the car arrived, it was great and there were no issues with it. Montway did a good job. Even when the other provider cancelled, they were still able to find someone else quickly to come get the car. I wasn’t happy about it but I understand that things happen.
Hello Dolifet. Thank you for choosing Montway to assist in your auto transport. We apologize for any confusion and appreciate your understanding.
Reviewed April 26, 2022
When I called them, they were really responsive. The independent drivers did really well. We had three cars moved. One driver did two cars and one did the other car. The only issue we had was that we had to pay cash when the car was delivered was the way we signed up for it, but it wasn't like that for the other two cars. So, it was kinda confusing. That is okay if you know what's happening, but when you gotta scramble for $700 cash right then it was kinda frustrating. But other than that, the service went great. The guys were great and the timing was perfect. The service was of good quality for the cost.
Hello Michael. Thank you for your review. We will definitely notify the appropriate department of your concerns.
Reviewed April 26, 2022
I had a schedule within which I needed to get the transport done, and I was able to get in touch with the person in time. The quote was pretty competitive. I checked the quote with the other providers also. Final cost was good too, but there was one issue with the delivery. It was supposed to be to a home delivery, but I had to go to Walmart, which was six miles from my home, and get my car. I didn't have any car so I had to take a cab. I was rather hoping to get my car at my home, and they could have brought it to me, because I've seen other trailers coming over here. Other than that, I was contacted 24 hours prior, then an hour before the driver was coming in. That was pretty good. Even though I had to go over to Walmart, I’ll still recommend Montway.
Hello Saurabh. We apologize for the inconvenience. Drivers do their best to deliver vehicles as close as possible to your home. There are multiple factors that can prevent the driver from delivering to your door. These include but are not limited to narrow streets, low-hanging trees, speed bumps, tight turns, etc. We appreciate your feedback and recommendation.
Reviewed April 25, 2022
"1-5 business days for pickup" turned into 20, and then another 15 for delivery, but that's not what they said prior to billing CC $1219.00, I gave them date windows that were fine prior to paying. You just can't trust what Montway says. More than likely the person they assigned it to would call back and need more money because they couldn't find another partial load so they would want me to pay more, you cant trust Montway. If you don't care about time then you can get 40% better rates from haulbikes and others. Montway charges for quick pick up and delivery, but after you pay the story changes.
Hi Sven. Thank you for notifying us of your experience. We strive to provide our customers with the best service. The quote and dates provided are estimates based on the data collected from our tools and resources.
As the leading auto transport broker in the industry, we offer a variety of services to meet customer needs. If you are looking for expedited services for your shipment, we would encourage you to contact us for a custom quote. Please see our website at: https://www.montway.com/expedited-auto-transport for more details.
Unfortunately, we're unable to confirm the reviewer is a customer of Montway based on the information provided here.
If you would like to discuss this further, please email us at feedback@montway.com. Thank you for your business, and we value your feedback.
Reviewed April 25, 2022
Montway did a good job. They picked up and delivered when they said they would. Everything went smoothly. It was a long ride but it worked out. The driver dropped the car off earlier than I thought.
Thank you for your review, Mark.
Reviewed April 25, 2022
Montway Auto Transport was very efficient and responsive. We got the car back three days before they said they would start heading out with it, because they had a hold to put it on. That makes a difference. The only thing is, if the young man had called me, I could have diverted him from going through downtown Tucson. I could have just had him come to the interstate, but he didn't. He told me when he was on the edge of town and how long it would take him, but he said, "I had to stop at all those lights." But they were good and they dropped it off on the street three houses from us. It was close by. And the guy was very cordial. I would use Montway again.
Hello Pamela. Thank you for sharing your experience with Montway.
Reviewed April 25, 2022
The driver would text or call me and let me know that he had to stop for the night and when he would be around the next day. He was a little late than what he said he would be the next day, but he did call and let me know what was going on. He did answer the phone when I called him, so that was good. It went as well as it could be expected. The truck arrived with no damage, so that was good.
Hi James. Thank you for sharing your experience with the carrier. We apologize for the delay.
Reviewed April 25, 2022
They were super fast from the time I booked the move to getting the carrier out. The one they used was a very sweet man and he got here faster than he said. He took really good care of the car. Use Montway. They’d go anywhere in the country.
Hi Ryan. Thank you for your review and recommendation.
Reviewed April 25, 2022
Montway got the job done. I talked to the driver before he picked the vehicle up. Then, he shot me pictures. When he got down there, he shot some more pictures showing that he got the vehicle there. It had a little salt on it but you expect that when they have salt on the highways. It wasn't a big deal.
Hi Billy. Thank you for your review.
Reviewed April 25, 2022
My experience with them went very well. The move was very easy to set up and they were available when I called. The gentlemen answered the questions that I had over the phone for me. But, two things were a little confusing. I was told that the car was going to be picked up at our house. Then the driver contacted us and said that he needed to meet us at a location close by to our home that was conducive to a large truck for him to load up the cars on. That was fine but I didn't really get that information from Montway ahead of time. They should have given me that information and said, "In case the trucks can't come into your neighborhood, they might have to meet you at a local grocery store or a local area that's large enough for your car to be transported onto the transporter."
The driver that was driving all the cars across to the West Coast told us that he had a large parking lot where my car would be sent and I was to contact them once I arrived. I thought the guy told me I would have to go over and pick it up. But then they told me that they would deliver it to the apartment. So that was a little confusing as well. It took quite a long time trying to get the car over to my apartment. Also, my white SUV was so filthy from transporting across the country. I would suggest that since the SUV was traveling across the country, it might not be a bad idea to either just kind of hose it off. I would have asked for a cover if they had asked me for that.
Hello. Thank you for your review. We apologize for the confusion. We appreciate your business and value your feedback.
Reviewed April 24, 2022
They were accommodating when I was scheduling the transport. The driver picked the vehicle up in the morning and dropped it off at night. He let me know where he was on the way and got it to the destination safe. I could see he was being careful with the car. But I had to modify the drop-off location to the adjacent zip code and they added money to the final price for that, which I thought was a little weak. It was only a minor amount, though, so I didn't argue it. Other than that, they did a good job.
Hello Shane. Thank you for your review.
Reviewed April 24, 2022
I was shipping my car to my daughter in Seattle and the driver was here on time on the day that he said he was going to be here. It went very smoothly. He picked up the car and he told me the delivery was going to take about a week to nine days but he got there earlier than expected. So that was great. I was very happy with the driver. The car was in great condition when he got there. The service was timely and efficient, and the communication went well. The driver communicated with me by phone and Montway via email.
Hi Lucia. Thank you for your review.
Reviewed April 24, 2022
The driver picked up the car at my son's house and then the next morning, the driver called and said that he was here. He was very courteous and helpful. Montway was very reliable and they did a good job. I'd recommend them.
Hello John. Thank you for your review and recommendation. We appreciate your feedback on your experience with the driver.
Reviewed April 24, 2022
They were extremely responsive and always pleasant. I called them back. They had all my information still and they just jumped on it, and within maybe less than a week's notice, I met the local transporter. It was so convenient. It was like giving your keys to a valet. Anything I wanted to know, they give me an update. They said seven days and it got there in five days. The driver accommodated my daughter and they met a little late. It was at eight o'clock at night but in a very bright parking lot. He also gave me the option of how I wanted to pay. The car showed up in perfect condition. I'll be using Montway when we bring the car back. There was no hiccup.
Hello Kristin. Thank you for your review. We are pleased to hear about your experience and look forward to assisting you in the future.
Reviewed April 24, 2022
When I first came down in February to Florida from Hooksett to Fort Myers Beach, Montway's service was excellent. It worked out great. I was very impressed. The driver was Chris and when I met him in Hooksett, he put the car on and it had some salt on it, which was understandable. But when it came down here to Fort Myers, he went through a car wash with all the cars so it washed everything. That was above and beyond. Also, I liked that when Chris and I walked around the car together, any marks on it were written down. He took a picture of the speedometer and the miles. I really liked that. Everything went smoothly. But I’m having an issue now.
I leave on Saturday, the 30th, and fly back to Manchester. I've been trying to figure out when they're going to pick the car up. A couple of weeks ago, the rep said, “Well, we'll pick the car up on Tuesday.” But I told him, “Well, that’s not gonna work, because I’m not gonna be home until the 31st. The car’s gonna be there before me, and I’m not gonna have a check waiting for you. So, that’s not gonna work. The only thing that’s gonna work is if you pick the car up on the 28th or the 29th is better. Because the time for me to get home on Monday, I can go to the bank and get a certified check.” But this morning, they told me that they were trying. I said, “What do you mean, Tuesday? Excuse me, you have Thursday or Friday. That’s it.” The rep said, “Well, Saturday.” But I told him that no one would be there.
The rep told me that they could do a guaranteed pickup for an extra fee. I asked him how much would be the extra fee and he said, “Well, I’m not sure. We got to talk to another department and then get that done.” I told him, “Wait a minute. You’re gonna charge me extra money for a service that I already bought, for a guarantee, and I've been working with you now since the middle of the month?” He also suggested that if they couldn’t get my car, they would have a tow truck company come and get it on the 29th. He said he would have it towed to an area where their transporter can pick it up and bring it back to me. I asked how long could that be and he said that the tow truck area could have it for a couple of days and then, the transporter could have it for a couple of days too. I’ve got personal things in my car so I’m not comfortable with that. But the rep was very nice.
Thank you for taking the time to provide your feedback, Louis. I'm happy to hear that you had a previous great experience. Our services are to arrange your shipment with a carrier as quickly as possible. For our standard shipments, to offer more reasonable rates for shipments, we work with estimated dates only. No dates are guaranteed for any reason.
For customers with stricter needs, we do offer premium scheduling services. I would invite you to contact us for a personalized quote. Please contact our expert staff for more info at https://www.montway.com/.
Reviewed April 24, 2022
The only thing that was different was I wasn't sure on the timing. As soon as I put information into Montway's configurator online, I started getting automated calls and emails, literally every day, and I didn't have any more information. I know they were trying to be super responsive and follow up, but it was overwhelming. But they were super responsive. And once I had more details about the timing of the move, they were able to get me a quote almost immediately and arrange the transport very quickly.
I didn't know how much lead time I would need. So, I initially reached out three months before I needed the actual transportation because I didn't have a sense of how fast they could respond. But we made contact the day before. So, I knew roughly the time of arrival and it was right in line with what expectation that they set. We had to meet the courier, which was disappointing because we didn't have a car. And the reason that they gave was they said the truck could only get in certain areas because it was a big one. But the place that they picked was 12 miles away from our condominium. So, we had to take an Uber 12 miles to go to this place where we would pick up the car, which defeated the whole purpose. And I find it hard to believe that there aren't roads closer in that the truck could go because big moving vans come in here all the time. And maybe the truck is bigger even than a moving van, but it seemed odd that we had to meet them there.
The same thing happened on the pickup. Originally, they said they would come to the house to pick it up, but the driver called me an hour before the pickup and said, "Hey, can you come meet me at this Walmart?" It was 15 miles away. And I said, "Well, there's a Walmart that's walking distance from my house. If you can get to a Walmart, you can get the Walmart that's by my house." The driver did that on the pickup. On the delivery, they didn't. They said the car would be at this other location, which was a staging ground for the company. Also, the issue that I had was by the time I actually got ready to move the car, the fuel prices had gone up. So, the quote had to be revised upwards because of the increase in fuel charges. It ended up costing more than I thought it would originally be, but it was very reasonable.
Thank you for taking the time to provide your feedback, Brent. We're happy to hear that overall you had a great experience. On top of typical truck restrictions, auto transport trailers have unique restrictions of their own such as low-hanging trees. Which greatly prohibits access to certain areas. In such cases, the carrier will arrange alternative locations that they know their truck can access. In any such case, the carrier should be making it as easy as possible for you. We would like to learn more about the arrangements and encourage you to contact us at feedback@montway.com.
Reviewed April 23, 2022
Since this was the first time we were transporting a new car across coasts, we were nervous and inundated with calls and emails from so many brokers. It was difficult to know who to trust and who were reliable. So, I reached out to friends and colleagues who had done this. Everyone of them responded with high recommendations for Montway Auto Transport. Some had used this company to transport 3 cars. So, we booked their service. From the start to the pickup and delivery, we had nothing but very amazing and courteous service from the company and the driver who picked up and delivered the car. The car was received with not a scratch. We will not hesitate to use them in future for such service and would highly recommend them to our friends and anyone who is not sure, like we were when we started to look. Montway Auto Transport, please keep up the good work!
Thank you for your review, Satyaprakash. We are pleased to hear you were recommended to us by friends and colleagues. Thank you for choosing Montway.
Reviewed April 23, 2022
I paid good price and I got a quality service. The rep was right on point. It was so good to be true. She said, "If you pay now, you're gonna get your car in like two or three days from now." I said, "Oh, are you serious?" Because I've been going around struggling to get this thing done. She actually did. And she said, "Sir, you don't want to wait till the next day because if you wait the next day, your delivery date will have to be extended. You want to make sure you do it earlier and as soon as possible." She gave me her number and said, "Think about it, this is our rate, and call me back." I was buying the car for my wife, so I called my wife and told her about it. I called her that same day and we set up everything.
I called Montway on a Wednesday. The rep got me a driver that same day and said somebody would be there on Friday to pick the car up. She gave me step-by-step that I could check it over my phone, see when they picked it up and when they were leaving. And the driver was the nicest guy I've ever seen. The car was in mint condition. Like how it was on the showroom floor when they sent the picture. We just have to wash it. The driver said, "Hey, man, I'm sorry about the bugs and everything. But if you wash it, your car will be perfect." I said, "Man, I was looking for scratches, not even bugs."
Thank you for sharing your experience with Montway, John.
Reviewed April 23, 2022
The move was fine. They did as planned and delivered. Things were just as promised.
Thank you for your review, Evan.
Reviewed April 23, 2022
They came on time and the pickup was well done. I was very happy with my experience and I would refer them.
Thank you for your review and recommendation.
Reviewed April 23, 2022
Montway is a very nice company and I’d recommend them to others. They rescheduled my pickup time in a proper, flexible manner. The driver was very good and there was less worry to handle this so he made my work very easy. The way he handled and addressed the customer in a polite way of talking impressed me.
Hi Chirandeevi. Thank you for your review and recommendation. We are pleased to hear about your experience.
Reviewed April 23, 2022
The car was picked up in my residence in Ohio then delivered to my residence here in California. It was the same driver that picked up and delivered the vehicle, and it was timely and without a problem. He seemed knowledgeable too. Overall, it went fairly smoothly and I was pleased with Montway's services.
Thank you for sharing your experience with Montway.
Reviewed April 23, 2022
I got good customer service. The driver was here on time. It was quick. There were no scratches or dents on my car. Everything was fine. Montway is a good company.
Hi. Thank you for your review. We are pleased to hear we met your expectations.
Reviewed April 22, 2022
Setting up the transport with the rep from Montway was faster than what I thought. The rep told me to give them at least one business day for them to assign a driver. I was expressing the date to be on that Monday so the expectation was set to Tuesday. But everything worked out so fine to where they were able to pick the car up on Monday instead of Tuesday. The pickup was in New York and the drop-off was in Monroe, North Carolina and the transport took about three days. The two gentlemen who came to prick up the vehicle took pictures and had me sign, and the interaction was through text messages to give me updates. Montway is good and makes sure the cars get delivered safely and on time.
Hi Desirae. We appreciate your feedback and thank you for your business.
Reviewed April 22, 2022
The Montway guys have their own app and they're really good. I was able to communicate with them through the chat every time that I wanted. In less than 10 seconds, they're available for me to chat with. I have suggested to some of my friends to take their services.
Thank you for sharing your experience with Montway, Venkata.
Reviewed April 22, 2022
Montway Auto Transport was cheaper. I paid for an open trailer, but the trailer that they used was enclosed. So, that was a good upgrade that I didn't expect.
Thank you for your review, Dakotah.
Reviewed April 22, 2022
We shipped a vehicle from where my son lives. Montway let us know the cost ahead of time, so that’s what we prepared for and it was what they said it was gonna be. Also, they made the coordination with my son in California and let us know when it was going to be arriving out here in Florida. The communication with the driver was great, and the vehicle got here pretty quick. It was a good experience. We have another vehicle that we're thinking of shipping.
Thank you, Victor, for your review. We are pleased to hear about your overall experience and look forward to assisting you in the future.
Reviewed April 22, 2022
There was a mistake. It took about a week for them to get the shipper lined up. When he showed up, he didn't have a trailer big enough for the vehicle. I had given Montway all of the information on the type of vehicle. and the carrier said it must have been modified so he couldn't do the move. I called Montway and the guy I talked to was very responsive. He said, "We'll cancel this. I'm gonna find another one." And within two hours, he called me back, and they found another carrier. It was a couple of 100 bucks more expensive and another week later but he was all on top of it. I got three calls that same day. Mistakes happen but I really appreciated the immediate follow-up. The vehicle was picked up and delivered clean and in good shape.
Hi David. We are sorry to hear about what took place with your initial carrier. We are pleased to know our representative was able to assist and resolve this matter for you. Thank you for your feedback and business.
Reviewed April 22, 2022
The communication was great. They delivered the vehicle close to the time it was expected and it was on the same date. So, it was well.
Thank you for your review, Anastasia. We are pleased to hear about your experience.
Reviewed April 21, 2022
Their customer service was pretty quick and assured me that my car would be transported properly in an enclosed trailer and everything else that I wanted. So they did a great job. One of my show cars that we sent down in Tucson, Arizona always sits about 2 1/2 inches off the ground, and they were able to accommodate for that and get it loaded.
Hello Daniel. Thank you for your review.
Reviewed April 21, 2022
Everything went perfect. They were there when they said they would be and the delivery went fine.
Thank you for your review, Charles.
Reviewed April 21, 2022
Scheduling happened fast and they were looking to pick up the vehicle the next day, which was great. The driver was in contact with me throughout the process about when he was able to pick it up. When I called him, he answered. Things worked out okay. Montway did a good job.
We appreciate your feedback, Kurt.
Reviewed April 21, 2022
We talked to the driver when he picked up the car and when he delivered, he went to my son’s house. The car seemed to be the same as when it left. Montway did everything they were supposed to and didn't wreck the car. They did a good service for us.
Hello Tom. Thank you for your review. We are pleased to hear you were pleased with our service.
Reviewed April 21, 2022
I'm in El Paso, Texas on a nursing travel assignment and I didn't want to pay for a rental so I had to ship my car here. I was referred to Montway by someone who had shipped her car from Buffalo to California. Montway was super reliable and really efficient. They responded right away and they met my needs. I gave them my card information and told them they cannot charge my card until Friday. They put it on file and worked with me. I really appreciated it. They did a great job.
They said that they would pick up my car within five days and it was picked up. The driver who towed my car kept in good communication with me. When he was halfway here, he called me and let me know. On the day of, I had to work so I was super nervous about meeting him for my car. The geography here wasn't really good for his truck but he did really good at getting my car as close to my house as possible. I walked around the corner and then the car was right there and it was perfectly fine. It was a really good service overall and it was really fast. Everything went according to plan.
Hi Shanon. Thank you for sharing your experience with Montway. We are pleased to hear you were referred to us and appreciate your business.
Reviewed April 21, 2022
Montway gave me a range of two or three days, and in both directions, it tended more towards the earlier part of that date span than the later. Communication with the driver was good, and the pickup and delivery worked out fine. I expected to see a big trailer carrying three or four cars, but as it turned out, it was much smaller. It wasn't a negative thing, but it caught me a little off guard. Overall, it was a positive experience. The only criticism I would have is once I made an inquiry, I had so many different follow up inquiries that it began to get on my nerves a little. My response was, "When I'm ready to make my decision, when I know the timing, I'm going to call you," but I kept getting calls from different people who I presumed were competing against each other to get the business.
Hi Robert. Thank you for your review.
Reviewed April 20, 2022
The Transport from pick up to delivery was seamless and simple. Her car was picked up late afternoon and two days later was delivered at our home. The communication was excellent. Montway followed through and all of its commitments. Would highly recommend it.
Hi Deborah. Thank you for your review and recommendation.
Reviewed April 20, 2022
Getting signed up with Montway was great. The person I talked to, Riley, was very helpful and she gave me the quote, which is reasonable, and everything went perfectly. She was very patient waiting for my decision because I was checking another company. After I signed up, she got the other person at the port. That person at the port contacted me through email and we set up everything. It was very pleasant, easy and simple. Montway was excellent. When the car arrived, everything was on time, and they had the trackings that I could go in there and check where the car was. The car was in good shape, too.
Thank you for your review, Tung. We are pleased to hear about your overall experience.
Reviewed April 20, 2022
The experience was perfect and everything went great. The reps did an excellent job. They have the best prices out of all the transport companies. They beat everybody out. The movers brought the vehicle directly to our car lot.
Hi Vincent. Thank you for your review and for choosing Montway.
Reviewed April 20, 2022
We used Montway to do the transport and customer service was very good about answering my question and they were more than accommodating. The transport took two days and the driver was very nice. He got there later than he thought he was going to get there. But that was okay with us because we just drove up there and picked it up at that point. The car was dirty but that’s what happens when they’re on those trucks. If you need a vehicle transported, Montway is the best.
Hello Linda. Thank you for your review and recommendation.
Reviewed April 20, 2022
They did a great job. They were very professional and were on time. They picked the vehicle up on a Friday, and I told them I wouldn't be at the new location till Tuesday, and they accommodated it with no problem. The driver was excellent too. I would definitely use them again next year. I would recommend them highly.
Hello Rocco. Thank you for your review and recommendation. We look forward to assisting you next year.
Reviewed April 20, 2022
I bought a new car about 300 miles away from where I live and we were unable to pick it up. I talked to two different other transport companies who made promises they didn't keep. They had lied to me. When they said they’d call back, they wouldn't. When I’d call them, there was no answer. I got online, and I started looking at the independent reviewers. Montway was number one everywhere I looked. So, I called. I needed the transport done quickly because I'd waited for the car to come in for two months and I needed it picked up as soon after they got it as possible. I called after midnight on the 24th. My car was delivered on the 26th.
The driver kept in constant contact with me, letting me know where he was. Plus, it was in the middle of a snowstorm in Arkansas. They had said it would probably be here Saturday, which was the next day on the 27th and it was delivered Friday night. So, I was amazed. My car was in perfect condition when I got it. The driver that delivered it was really charming. Everything was so professional. They kept in touch with me for everything they needed. I emailed back anything they asked me for. If I ever have to move again, I'll be doing it with Montway. I have recommended them to everybody.
Hi Carolyn. Thank you for your review. We appreciate your recommendation and look forward to assisting you in the future.
Reviewed April 20, 2022
Montway was good. The driver called to pick the vehicle up and when he was an hour away. Then, he called me during delivery. The vehicle was as described when it arrived. Montway was competitive and had a reasonable delivery time. You can't ask for anything else.
Thank you for your review, Scott.
Reviewed April 19, 2022
The car dealership referred a carrier to me, which we used. They didn’t fulfill the order, so I went and googled and I was getting competitive bids. I felt Montway in Schaumburg was a good suitor. So, I placed the order with them. They filled the order the next day. The final quote did not change. The driver was fine. He sent me a text with the ETA for delivery and gave me the address. I replied back that I will be there on that date. Then, on the day of the delivery, he told me the approximate time. We were there 15 minutes prior to them showing up, and it worked out fine. I will use Montway again.
Hi Todd. Thank you for your review. We look forward to assisting you in the future.
Reviewed April 19, 2022
Working with them was straightforward. If I go to their website, I can directly talk to the sales rep or the chat and just do my from and to with the dates. They give some quotes and I can do advance payment or prebook my reservation. Then, I get an email. On the day of the delivery, I got a call from the driver stating that he will be coming in so and so time. Montway is right on time. They tell whatever the date they are provided to pick up and deliver on the same dates. When I first used them four years back, it was way cheaper and now it is too expensive but it is what it is.
Hello Narayana. Thank you for your review. We are pleased to hear about your overall experience.
Reviewed April 19, 2022
Montway did a great job. They were very polite on the telephone. It was like they were reading my mind. They told me everything that I wanted to know. The price was a little surprising, but I needed the car down here. With the price of gas, it made sense to have someone else bring it down here rather than me fly up to Oregon and then drive it back. It was a good experience.
It was a little bit difficult to arrange the pick-up because they were picking it up from my ex-wife and I can't talk with my ex-wife to communicate the details. So, I had to do that through a third party. But they were really cool with the pick-up. They also got here earlier than they told me that they were gonna get here. I had my car and it was in great shape.
Hello Larry. Thank you for your feedback.
Reviewed April 19, 2022
This is my first time with Montway and it was a good service. It was fast. I transported a Chevy Avalanche two years ago with American Transport and they charged me 1,200. So, I thought this time was gonna be cheaper because it’s a smaller car. But it was more expensive. But I understand the price and the gas. The quote was the best one that I found and the driver was super cool.
Thank you for choosing Montway to assist with your auto transport. We appreciate your business and review.
Reviewed April 19, 2022
The reps were professional and quick. They got whatever information they needed from me and got me taken care of. So it was a good experience. The vehicles arrived when they were supposed to and in good condition.
Hello Hai. Thank you for your feedback on your experience and our representatives.
Reviewed April 19, 2022
I had a car in Virginia that needed to come to Rhode Island. I called Montway and they took care of it. They picked up the car at my sister's house like they were supposed to and they dropped it off in my driveway like they were supposed to. The driver was a nice guy and he was very helpful. The cost was fair. Things all worked out perfectly well.
Hi Robert. Thank you for providing us with your feedback.
Reviewed April 18, 2022
We had a good experience signing up with Montway. They were professional. They were there on time. The car got picked up from a Mercedes dealership and it got delivered directly to our home. The driver kept us updated. He was a professional driver. The service was really good for the cost.
Thank you for your review, Marilyn. We are pleased to hear about your overall experience.
Reviewed April 18, 2022
The reps were quick, easy and very professional when I was setting up with Montway. The final pricing was a few dollars cheaper than what they quoted me. The pickup was in San Tan Valley, Arizona and the rep called and told me that he would be there. And he was there at that time. He told me where to meet him. He couldn't come into the subdivision I was in though because it was too narrow. But it was right outside the subdivision. He picked the vehicle up and then told me about what day it would be. When I got close, he called and he was there by the time we got there, which was only about 10 minutes later. He already had the car off of the truck for us.
Thank you for your review, Joy. We are pleased to hear about your overall experience.
Reviewed April 18, 2022
I made a phone call and within 72 hours, the pick up was scheduled. They picked up the truck in Missouri and they made better time than they thought they would. So it came a day early to me in Utah. It was nice and seamless. The driver called me when he needed. When he said he was going to be there, he was here. It was good communication. Also, the prices were reasonable and really good considering all the gas prices.
Hi Kristen. Thank you for your review. We are pleased to hear your process went seamlessly and we appreciate your business.
Reviewed April 18, 2022
California has the best weather year-round, and ironically, we had a hailstorm while the people were loading my car up. Thankfully, none of the hail was big enough to damage the paint on the car. Because they were all ready and trying to get it onto the back of the truck. Other than that, the setup and appointment went smoothly, and I had no issues. The car came, and delivery was perfect. Montway's service is very good, given my previous experience with other ones. This was from California to North Carolina and it took a week, which was what they said it was gonna take. It was pretty good, given a lot of people during the COVID are moving out of state. The car transportation was awesome, so I have no complaints. I'm definitely using them again in the future.
Hello Anthony. Thank you for sharing your experience with Montway. We appreciate your business and look forward to assisting you in the future.
Reviewed April 18, 2022
I was shipping a for a friend and had Montway do that from Washington State to Texas. Everything worked perfectly. They were very easy to work with, inexpensive, and got the thing there on time. Use Montway. They were good.
Hi Anthony. We are pleased to hear about your experience. Thank you for choosing Montway and sharing your experience.
Reviewed April 18, 2022
We had a good experience with Montway. They provided a very good service. They were very nice people to deal with. The driver did a good job too. I had a hard time communicating with him. He didn't speak much English, but he was a very nice young man. He was courteous and conscientious. The price was not inexpensive, but it was in line with everybody else and it was reasonable. I would use Montway again and I would recommend them to others. I was pleased.
Hi Dan. Thank you for your review and recommendation. We are pleased to hear about your overall experience.
Reviewed April 17, 2022
Montway was so professional and treated my car with the care I expected. The whole process was smooth and the cost was very reasonable. I'm so impressed. I will never consider any other company when I need auto transport again. Highly recommended!
Hi Kelly. We appreciate your review and recommendation. Our team is pleased to hear about your experience and thank you for your business.
Reviewed April 17, 2022
We used the enclosed transport for our Corvette. The team was fabulous! Very professional, took great care in loading and unloading Corvette. They have a magnificent Semi rug and haulers, kept us informed and updated wonderfully! We sent our SUV, not enclosed, they were also very professional, great updates and superb service from all team members!!
Hello Michelle. We are thrilled to hear about your experience. Thank you for your review, and for using Montway.
Reviewed April 17, 2022
The rep from Montway was prompt in returning my call and giving me the information on what would take place during the transition of the vehicle and approximately how much it will cost for the vehicle to be shipped. When the car was delivered, it was taken directly to my son and it looked the same as when it was picked up. The quote was an excellent price for the service and it was worth it because there was no damage to the car. I was satisfied with everything.
Hi Rose. Thank you for your review.
Reviewed April 17, 2022
Our experience was good. Working with them was simple and efficient. The move was very smooth. The driver called us when they’re arriving at our place. The cost was a bit higher than I expected but that depends on the distance and the time of the year we moved the vehicle. So, that was okay. Also, the service was good and there was flexibility in terms of scheduling. When I went to check the status of my move, I could always reach out to the driver or their dispatch center. There’s visibility as to where the car is and that's very nice.
Hello Yi. We are pleased to hear about your experience. Thank you for your review.
Reviewed April 17, 2022
I like how responsive Montway was when I had a problem with the schedule. They either answered the phone or got right back to me. The driver, George, was very friendly with my daughter, picked up the car in Los Angeles and then drove it to Boston. The nice gentleman who was going to drop off the car was very friendly as well. He was very clear about the time when he was going to drop it off, and all went very smoothly. I'm very satisfied, and I would recommend Montway highly.
Thank you for your review, Mary. We appreciate your business and recommendation.
Reviewed April 16, 2022
Montway delivered like they said they would. They shipped my motorcycle from Foxborough, Massachusetts. The other company missed me and Montway brought it the next morning. So, we didn’t have any problems. Peoples should use them. There’s no other company out there that could do a better job.
Thank you for choosing Montway to assist with your auto transport. We appreciate your review, Walter.
Reviewed April 16, 2022
I purchased a classic car in Florida, near Orlando, and I'm in New York. The person I purchased the car from used Montway for his services often. He seemed to be pretty pleased with their services, and he's the one who referred me to use them. I called Montway, and they were very kind and nice. Their price was very reasonable, so I used them for that purchase. The service was great, and I was really pleased with what happened. Eight weeks later, I bought another car from Iowa, a 1940 Buick classic car, and I called Montway again. They picked the car up within two days, and I had it here within three days. Again, it was good service and good people to work with. Everything went well.
The drivers spoke good English. They were friendly, worked hard, did a good job and presented me with the paperwork. They needed a deposit, which I gave them up front on my credit card. It was $400 before they shipped then on the day they shipped, I paid the balance in cash. It was around $1,100 total. Montway contacted me a couple of times since and said they'd be glad to help me out again. I might enlist them again in three months for another car I'm buying in Minneapolis, Minnesota. They've given me the price for that, which is almost identical to what they've charged me. The mileage is the same, too.
Thank you for the feedback, William. Classic cars definitely require special care to service well. We are happy we could help and look forward to the next move.
Reviewed April 16, 2022
The experience with them was pretty easy. The move went really smoothly. They communicated and I got the car when I was supposed to. Also, the cost was good.
Hi Diamond. Thank you for sharing your experience with Montway.
Reviewed April 15, 2022
The Montway reps were very nice. It took a little longer to set the thing up than I wanted though. I wanted the car delivered on my wife's birthday. It was a couple of days late, but I understand that we’re in Northwest Lower Michigan, 250 miles from Detroit. It's a long ways away in a very remote area and to try to set it up to get a return trip, it wasn't like we're in a real busy area. That wasn't their fault at all. The driver was very good too. Once he got his hands on the operation, he was very professional. The car came up as clean as a whistle, and I gave him a $50 tip, and off we went. He did a great job.
Hi Bob. Thank you for your review.
Reviewed April 15, 2022
I liked working with Montway. The drivers were good. Everybody was paid properly and nobody was overcharged. So, it was as good as I could ask for. During the transport, everything was great. They had a point person who I had the cellphone in case I ever needed it. But Montway always got in touch with me via email updates or text. Then, they had the drivers reach out to me. Having their cells was comforting so it was neat. I told other people that they got to use Montway. I was impressed with them.
Thank you for sharing your experience with Montway, Edward.
Reviewed April 15, 2022
Everything was excellent. I got the vehicle earlier than I thought I would. There was good communication and the driver was friendly. Montway made the move very seamless. After I made the request online and paid the money, it was the way it was supposed to be. They did a good job.
Hello Leonard. We appreciate your review.
Reviewed April 14, 2022
It was very easy to deal with Montway. They were very spontaneous and answered my call immediately. They informed me that the car was picked up, and I was in communication with the driver the entire time on his way here. He also contacted me a couple hours before arriving, keeping me informed of his location at all times. He brought the car directly to the address I asked him to bring it to, and he was friendly and cooperative. The quote was competitive and exact as well. What I was quoted is what I paid. I would definitely use Montway again as long as their price came in competitively. The transport was good, clean, friendly, and on a timely manner.
Hello Paul. Thank you for your review. We are pleased to hear about your experience and look forward to assisting you in the future.
Reviewed April 14, 2022
The experience signing up through them was good. They told me it would take a few days to hear something back. I had to check in one time just to see what the status was but after that, I was caught up in the loop and they were able to deliver the car in a couple of days. When they delivered, I was happy. The cost was fair for the quality of service. If I ever probably needed to move a vehicle again, I would probably go to the same company.
Hi George. Thank you for your review. We look forward to assisting you in the future.
Reviewed April 14, 2022
The transport was set up and it was communicated to me in writing. For the most part, it worked well. I misunderstood a little bit about how many days it would take. But Montway was right on once they gave me the quote and said what the dates were. It was about 10 days from pickup to delivery. I was given the driver’s mobile phone number so I was able to call him. He wasn't a great communicator, but it worked.
Hi Marie. Thank you for sharing your experience. We are sorry to hear about the lack of communication from the driver but are pleased to know everything else went well.
Reviewed April 14, 2022
I used Montway a few months ago to transport my car to California from Kansas, and it was so exciting for me to use their service. Once I called customer service, I met with the guy who was talking to me about the service, but everything seemed terrible because we were discussing about the price already. I waited for his call back, but I didn’t receive any. For the next couple of days, I called Montway again and discussed with another guy. Everything was good, the price and customer service.
When the driver came, he contacted me to send the car to him, then he contacted my brother 24 hours before delivery to him. It was not a door-to-door service. I dropped my car off for him, and he went to pick it up. During delivery, the driver contacted my brother directly and told him to come and pick up the car. He was a really friendly and good person.
Thank you for your review, Sokheng.
Reviewed April 13, 2022
The signing up experience with Montway was simple but the delivery was lousy. The rep didn’t deliver to our house but on a main road in the dark. He said he didn’t want to come to my house because he was scared to deliver it there so I politely said that I would meet him down at the gas station. He went past the gas station and on the main road. It was a very frigid night and it was very dark, and there was traffic here and there. I didn't appreciate the car being delivered in the dark where I couldn't see it and I also didn't appreciate that he wouldn't let me make a note on his phone that he got the money and that it was delivered.
Thank you for providing your feedback, Linda. We are sorry to learn about the unsatisfactory experience with the carrier. It is important to us that every carrier we work with delivers 5-star service. And will be sure to share this feedback with them to improve services.
Reviewed April 13, 2022
Montway was an excellent choice. Their rep did a great job and was very good at communicating. She would keep in touch with us and with the actual transport company. The driver was wonderful. I knew where the car was the whole time. He found the position we located to tell him to meet up. He was so nice that I took him a little gift bag with some food and drinks in it, and he was very appreciative. He was a very nice man. He was clean cut. He was nicely dressed. We were the last car on the truck. He had it all parked, ready for me to drive off. Overall, everything is exactly what Montway said. There were no secrets. They were very accommodating. I’d refer them.
Hello Jolene. Thank you for sharing your experience with Montway. We appreciate your feedback and recommendation.
Reviewed April 13, 2022
My Montway experience was very good. The pickup and delivery of my car were very timely, and the driver was terrific. He was on time. But the cost has gotten expensive because of the gas prices and labor situation. It was way more than the last time we used them.
Hi Ronald. We are pleased to hear about your experience. Thank you for your review.
Reviewed April 13, 2022
I did the arrangements to bring my daughter's car to my house and it was very prompt communication. Someone from Montway reached back to me, and they gave me the price then took part of the money out of my card. They told me they were gonna look for a driver, and they’ll assign it in days, then my car was shipped. It came home nicely, and the driver was the sweetest guy. He brought the car to my house, and he contacted me within hours before reaching here then he called back when he was 20 minutes away. The service was very prompt and I can’t complain. It was a very excellent experience. There are quotes from other companies that are 200 or 300 cheaper than Montway's, but it wasn’t that big of a gap. Some people, you save a couple of hundreds, and it's a nightmare.
Hi Olga. Thank you for choosing Montway to assist in your daughter's auto transport. We appreciate your business and review.
Reviewed April 12, 2022
I had Montway transport my car. It was a little scary because I have never done something like this before. I talked to the people at Montway. In the beginning, they weren't calling me back. So, I explained it to the guy and he jumped on it. They booked it right away. Roman, the driver, was top-notch. He let me call and text him. He was super nice. I love him. He was very professional and a good person. It was because of him that I totally had trust in everything.
My car went out on a Saturday, and Roman said it was going to show up like on Tuesday, but it showed up Monday night. I had told Roman, "My friend down there, Bud, is gonna take it in. He gets off of work at around 3:00 or 4:00 in the afternoon." He didn't get there until like 9:00 at night. So, I had to tell my friend, "Okay. Sorry, but you're gonna have to go back over there." But I know Roman tried. He had somebody in Cocoa Beach that took longer. Bud told me that it took a matter of like 15 minutes to unload the car. When he loaded it for us, he knew what he was doing. It was a good experience. I was very pleased with the service. If anyone ever were to ask me who to go with, it would definitely be Montway because of the good experience I had with them.
Hi Kathy. Thank you for your review. We appreciate your business and recommendation.
Reviewed April 12, 2022
Montway was a little bit more money but when I was looking at the other sites, I didn't feel as confident in the other sites as I did with Montway. Their rating was what pushed me to use them. Everything worked out great. It was a good experience. I was happy and I would recommend Montway.
Hello Brande. Thank you for choosing Montway to assist with your auto transport. We appreciate your business and recommendation.
Reviewed April 12, 2022
Montway had one of the higher ranking auto transport services of all the online reviews of the places I was looking at. Signing up was easy and smooth. There was nothing out of the ordinary. I wasn't there for the pickup, but my family member said it went smoothly. The guy was professional. When I received the car, it was the same. It was very quick and there was no nonsense, which I liked. It was a fair price, too.
Thank you for your review, Jonathan. We are pleased to hear about your experience.
Reviewed April 11, 2022
Montway's pricing was a little higher than some of the other transport services. But overall, I felt better about the process that Montway offered after speaking with the sales rep and the technicians that I spoke with. The physical shipment only took about three days. It actually beat me home. So I wasn't here for the delivery and I had a friend of mine handle it. Because of the constrictions with getting that big hauler down my street, they just met at a local Lowe's that was close by and delivered it. The only thing that was a bit inconvenient was that it was very late at night in February. Overall, they did a good job.
Hi Theresa. Thank you for choosing Montway, for we understand you had other options. We appreciate your business and review.
Reviewed April 11, 2022
When the car arrived driver admitted to my son, who was there accepting vehicle, that he broke the handle. Unfortunately the repair shop has just now given me the cost for replacing it. Check your records and let me know what you are planning to do about the repairs.
Hi Rick. I am sorry to hear of the reported issues. Damages are not an expected part of the transport process but they can happen. As a broker, we actively mitigate risk with a dedicated compliance team and the most sophisticated carrier-vetting process in the industry.
You can find a detailed inspection process on our website at: https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/. When the vehicle is picked up and delivered, all details and exceptions must be marked on the Bill of Lading. And Montway must be contacted immediately.
It's important to our team that we deliver the best service possible. Please contact us at claims@montway.com for further assistance.
Reviewed April 11, 2022
I had a very pleasant experience with Montway. Their customer service was superior. It was a great price for the professional services. Very reasonable. The driver called me earlier that day and gave me a time range. They then delivered the vehicle right outside my house.
We are thrilled to hear about your experience, Trent. Thank you for your review.
Reviewed April 11, 2022
Montway explained that they could get a driver faster if I paid $400 more, which I agreed to. It was a smooth transaction, and the driver was pretty quick on the delivery. Montway was perfect. I would definitely recommend them as well as go to their site again.
Thank you for choosing Montway, to assist with your auto transport. We appreciate your feedback and business.
Reviewed April 10, 2022
I was planning a coast to coast move, after a lot of research I tapped Montway for my first attempt at shipping a car. The people with whom I spoke/emailed were professional, friendly, and prompt. I arranged to have the car picked up after I got on my departing flight, the driver contacted me directly and provided updates. My car arrived in the same condition it was in the last time I saw it. Montway gets four stars for delivering exactly what it literally promised.
Montway Auto Transport portrays itself as a shipper while very separately (not enough cross a legal line but enough to fool a potential client, think small letters in a hard to reach area) admitting to being nothing but a middleman. Your dates are meaningless because Montway doesn't control any ounce of shipping, they submit shipping orders on your behalf.
Entities like Montway work better with LOTS of notice (like months, weeks are iffy, days is asking for trouble). Montway gets four stars because it delivered what it actually promised explicitly in writing, my car arrived earlier than the estimate after leaving way after the estimate, but it was the driver (super nice dude who treated my car with care, five stars) and his company that made it happen and they should get the credit.
Hi Taylor. Thank you for choosing Montway to assist in your auto transport. Montway is a broker in the auto transport industry. We work to connect our customers with a carrier to schedule and manage their auto transport. We appreciate your business and value your feedback.
Reviewed April 10, 2022
Montway got there before I even thought they would get there. Everything was great. The driver texted me as he was getting closer. So, when he was a couple of hours out, he would text me. He called me, and then we were texting from that point forward. Overall, my experience with Montway was great from start to end. It was exactly what I anticipated, so it was great.
Thank you for your review, Alex.
Reviewed April 10, 2022
The people in the office are great and the driver was fantastic too. They delivered the vehicle straight to my driveway. I had a good experience with them.
Hi Michael. Thank you for your review. We are pleased to hear about your experience.
Reviewed April 10, 2022
I transported a classic car through Montway. They had good reviews. My ending bill was exactly what they quoted. The driver cannot speak English. I had to speak through a translator app he had on the phone, but he was very quick. As far as the process, I was informed of when the car was being picked up and the progress. It went really well. The only thing that was kind of weird is when I delivered the money to the gentleman that couldn't speak English, I asked for a receipt. He couldn't provide me with the receipt. I gave him cash as they told me to, and then I never heard any more about it. I thought that was kind of strange that there was not some sort of end receipt or something to sign.
Thank you for your review, Scott.
Reviewed April 9, 2022
I normally drive from Michigan to Arizona to come to my second home but this year, I didn't want to drive. So, I flew and transported the car through Montway. Customer service was fine. All my questions were answered. I was kept informed all the way. With Montway, I saw years of experience, a professional hauler, and not a fly-by-night, and the driver was excellent. I knew that car could not be picked up at home. I suggested a place. He was familiar with the area. He said, “I don't think I could make it there. How about this?” He worked with me. It was the same thing on the delivery. He was supposed to deliver it to the house. When I got here, I found out there was some construction on my street. I contacted the driver and said, “This is not good. Can we meet someplace else?” I gave him a suggestion. He agreed to my suggestion. We found a deserted back road, a block over from a commercial area, and everything was fine.
All the way, the driver texted or called me. I texted him. We were in touch. I felt very comfortable with the Montway driver. I had asked for a closed transport. They told me they wouldn't be able to get a closed transport in my time window, but they assured me that the open transport would work and they'd be very careful. I was very comfortable, and the price was a reduction because I got less of a service. I can't say anything better.
Hello Henrietta. Thank you for sharing your experience with Montway. We appreciate your business and review.
Reviewed April 9, 2022
The reps were really helpful. They were great. The driver was so Johnny-on-the-spot, but we didn't know that. So he was a little early picking up the vehicle, which was a little bit challenging, and then he was seven days early dropping it off. He must have driven straight through. They were so fast. We had a challenge because the cars arrived early and I wasn't there yet. But we worked through it. So in a way, the service was too good.
Hello Laura. Thank you for your review. We are sorry to hear about the challenge but are happy to know everything worked out.
Reviewed April 9, 2022
Setting everything up with Montway was done online. So, it was pretty simple. Then they just followed up calling to confirm when they were going to arrive. We got the car in a timely manner and in one piece.
We are pleased to hear about your online experience. Thank you for your review, Travis.
Reviewed April 8, 2022
The Montway rep was really professional and to the point. The driver had really good communication, and I have communicated over the phone and in person with him. The vehicle arrived as expected. It was in good condition. It also arrived earlier than it was expected.
Hello Lucian. Thank you for your feedback on your experience with the Montway representative and the carrier.
Reviewed April 8, 2022
I sent my car to my brother through Montway as they said they would be able to do the transport faster. Their reviews were good. We spoke over the phone and their rep gave all the details. I had a lot of doubts in my mind like how to do the payment and how much is it going to take. The rep answered all of them pretty well. Montway picked up the car the very next day. They called me prior to see if they can pick it up. I was in a hurry and they said they could pick it up in four, five hours. The person who came took a lot of pictures to make sure that it is in proper condition. The car was delivered on time and this was from Chicago to Atlanta. I like Montway.
Hi Joan. Thank you for choosing Montway to assist with your auto transport. We appreciate your business and value your feedback.
Reviewed April 8, 2022
In the beginning, there was an issue with a contract. Montway quoted me $1,200 but then they sent me a credit card form to fill out and sign but the number at the bottom was double that. I called the company and spoke to some guy that said he was a manager. He said, “You don't have to sign it. You don't even have to sign anything.” It was very confusing and I was sketched out a little. He said, “Are you sure that guy was with us?” I said, “It’s your company that I responded to the email and that's the phone number that was listed.” They straightened out the issue, and I paid upfront. If I hadn't read the contract and just signed it though, I might have gotten charged that $2,500.
The guy that came to get the car was super nice. He called me the whole way to update me on where the car was. The streets are so small where I'm at in New Orleans that he didn't have a lot of places to drop the car off, and I ended up meeting him at a Walmart parking lot. I felt really bad for the transport guy because the lady that he picked the car up after, he couldn't get the car started to get my car off the top. We had to jump her car in order to get it to start to take off so that he could get my car off. He apologized. That was not his fault, but I needed to be able to get to work. Overall, I had a pretty good experience and I definitely would recommend Montway. I was worried that I might get charged again because what was sent to me had a different price on it, but everything worked out good.
Hi Patty. Thank you for your review. We are sorry to hear about the challenges you experienced early on. Thank you for your business and recommendation.
Reviewed April 7, 2022
I compared Montway to a couple other companies who had good ratings but when I asked specific questions, they were a little more vague. Montway was timely and the communication was wonderful. I would call the number and somebody responded almost 24/7. 95% of the time, they have an answer. The times that they didn't, they were very responsive and open. Some people are very sincere but wouldn’t call you back when they have an answer. Most people are more concerned about that you care about them than having an answer. I had to fire somebody, probably one of the best employees I ever had, because they would only get back to folks that were asking questions when they had an answer and that’s not good enough.
Montway gave me the driver's number and his cell phone number. I'd call the driver, and they'd tell me where they were. It would have been great if the driver had dropped the car off at my house, but I understand that that's not always possible based on the street. The driver had to figure out exactly where he could unload the car, which wasn't that far from my house. Other than that, I was completely satisfied. It was a lot better than I thought it would be.
Hello David. Thank you for choosing Montway to assist in your auto transport. We are pleased to hear you were satisfied, and we appreciate your review.
Reviewed April 7, 2022
Montway's service was excellent and they had the best quote. The driver was very courteous. When he got here, he let the vehicle down nicely. He checked it out, told me to check it out, start it up, and move it. I paid him and he went on his way. I would recommend him.
Thank you for choosing Montway, to assist with your auto transport. We appreciate your review and recommendation.
Reviewed April 7, 2022
The initial quote and ending bill were fair. I could have gotten a little bit cheaper but I didn't want to have to be hassling with one too many calls. The agent was upfront with me and the driver was good. My vehicle came the way it left the dealership. I was satisfied.
Hi Robert. Thank you for your review. We are happy to hear you were satisfied.
Reviewed April 7, 2022
Everything was great. Montway had it down to a science. They communicated well with us. The driver was in contact with us and the dispatcher called and emailed us. They told me what time they were gonna pick it up. I didn't have to go out of my way. They came and picked up the car. They dropped off the car just like they said. They were on time. My son is in the military and they have strict time schedules. They texted him and told him what time they were gonna have the car there. They were there earlier so my son was pleased.
Thank you, Nathaniel, for your review. We are pleased to hear your son was pleased with our service.
Reviewed April 7, 2022
The driver was courteous and pleasant when I dealt with him. He was a little late picking the car up but he let me know he was going to be late. He was coming a ways and there was a wreck on the freeway. He let me know regularly how soon he was going to be there. He made the process very easy. My daughter found the same thing in Southern California where the car was delivered. It was supposed to be delivered Monday or Tuesday and the driver called her to say they were going to be hitting town late night or early in the morning. Montway's quote and the final pricing were the same and I was very happy with everything about the transport.
Thank you for your review, Lorraine. We appreciate your business and value your feedback.
Reviewed April 6, 2022
I needed to ship a car to my daughter across the country and reached out to Montway. The entire experience was exceptional from booking, to meeting the drivers who picked up the vehicle to the quick delivery to my daughter. A+ with everyone we encountered. I would highly recommend Montway.
Hello Colleen. Thank you for your review and recommendation.
Reviewed April 6, 2022
I had excellent service. My driver was prompt, courteous, honest, and took excellent care of my car. He called to make sure I was here for delivery. I definitely would recommend Montway service to all my friends and family. I plan to use again in the future. Very satisfied customer!!
Hi Marlene. Thank you for your review. We are pleased to hear about the excellent service you experienced.
Reviewed April 6, 2022
They were very helpful. They answered all my questions that I had about whether the transport was gonna be open or closed, roughly how long it takes for delivery, if they confirm a pick-up date. The whole time, they let me know every step of the way exactly where my vehicle was, how long it was gonna take, and when the driver would contact me. It was just constant follow-up and that's very important, especially with something when they're dealing with your vehicle. The driver contacted me as well as someone from Montway themselves. For the service they provided, their quote was very reasonable.
Thank you for sharing your experience with Montway, Sally.
Reviewed April 6, 2022
They have done a great job. This is the second car they've moved for me in the last seven months. I liked them the first time. I needed them as I was in a pinch on a car that broke down in godforsaken Nevada. They were able to step in when I needed them and get that non-driving Porsche home for me. I went back to my usual go-to's that do a lot of local stuff for me, and they couldn't do the national. So I immediately called Montway months later for the second move that they just did. They were fabulous. They were very communicative, supportive, and incredibly polite. They always kept me up to date. There were a couple of questions I had along the way that I needed to fill in the bill of lading and I didn't know where that number was. Whoever I spoke to was very patient.
Thank you for being a returning customer, Peter. We appreciate your business and review of your experience.
Reviewed April 6, 2022
The rep promised to call us back once and he didn't. But then we heard from the guy that would transport it, so we didn't worry. The driver did a great job. He showed up on time, loaded the vehicle up and when he dropped it off, he made arrangements for us to pick it up on time.
Thank you for your review, Martin. We are sorry to hear our representative did not call you back. Our team is pleased to know your experience went well with the carrier. We appreciate your business and value your feedback.
Reviewed April 6, 2022
They were precise and I knew what was going to happen. The delivery was perfect too. The driver told me when he was approaching. Then I came out, met him, and got my car in one piece. The customer service was very fluent and good.
Hi Peggy. Thank you for sharing your experience with Montway.
Reviewed April 6, 2022
I bought a car from my daughter here in Oregon and had it sent to North Carolina to her because she couldn't find one back there that wasn't flood-damaged or messed up. I called Montway and they found someone. I was blessed that they've picked this company. The guy's dad picked it up and he was super nice. He took it somewhere else and loaded it on a big truck. The guy was professional and really cool. The guy that delivered it went out of his way to make it easy for my daughter with her time schedule, which made it hard for him. But he did it. She said the car was perfect. This is the best experience I've had with a transport company because I've had several cars shipped and I've had some real issues with car companies. Not this time.
Hello Michael. Thank you for sharing your experience with Montway. We are thrilled to hear this was your best experience with an auto transport company.
Reviewed April 5, 2022
I like Montway. They're a great company. They were easy to work with. They gave me a good price. They communicated well. The driver made the drop off super convenient. He was gonna drive the car right to us but we ended up meeting him a half block away.
Hi Stacey. Thank you for your review.
Reviewed April 5, 2022
The driver was assertive and very, "All right. Here we go. This is what we do." It was quick and really good. The cost was really good for the size of the car. The experience was really good overall. Everyone was great, from talking to the lady and then getting the money down and then talking to the guy picking up the car.
Thank you for sharing your experience with Montway, Vanessa. We are pleased to hear about your overall experience.
Reviewed April 5, 2022
It was very enjoyable working with Montway. They were faster than they even estimated. My car was in beautiful condition. The person who took my car was a wonderful person and very friendly. I said I had a bad experience once. When I ordered my car, it was transferred here and it had a chip in the windshield. It's a $750 windshield. I asked him to not put my windshield first, to back it in because I was so worried and he did. It made me feel really secure and I loved it. I lived in the woods, so I had to drive it somewhere. They couldn't pick it up at my door. It ended up so perfectly that this guy met me. I had to pay $150 extra to make sure that I got it within three days. But we got it in two days. I really appreciate the service.
Hello Marybeth. Thank you for your review. We are pleased to hear about your experience.
Reviewed April 5, 2022
Pickup and delivery of the vehicle were very smooth. The contractor who was supposed to pick it up was in constant touch with me and gave me very accurate timings when they would be there. They picked it up where I asked them to pick it up and dropped it off where I asked them to drop it off. The cost was on the higher side but they accommodated for 100 pounds worth of items in the car when they were transporting it. Going through them worked out better for us. We were able to save a little bit of moving cost. I would definitely positively rate them and recommend them to anybody who I talk to. They were perfect for me.
Hi Ashvin. Thank you for your review. We are pleased to hear about your experience. Our team is happy to hear everything worked out for the better.
Reviewed April 5, 2022
I’d recommend Montway. They were a good company. They took care of my bike. Somebody called couple hours before the driver was here. I gave him an address right across the street, he drove right in there and unloaded the bike. The final pricing was $40 less than the quote I got.
Thank you, Neal, for recommending Montway. We appreciate your business and value your feedback.
Reviewed April 5, 2022
I live in Texas, and I sent a vehicle to Maryland for it to be rebuilt. Then Montway shipped it back to me. It was a very smooth and easy process. It was very easy. I'll definitely be reaching back out.
Hi Michael. Thank you for using Montway. We are pleased to hear about your smoooth process. We look forward to servicing you in the future.
Reviewed April 4, 2022
Everything was good with the process. The driver called mea couple of times on the day of the transport.
Thank you for your review, Bhasker.
Reviewed April 4, 2022
The setup of the transport was good. They picked up on a Thursday. They were supposed to deliver on Monday, but they delivered on Saturday itself. Everything was smooth. There was an option of paying extra to get a fixed pickup time but otherwise, they'd give a three-day window, which is a little odd. Once you get connected with the driver, then they'll definitely tell you the exact pickup time. But if we know the pickup time in advance, it's much easier to plan around.
Hello Piyush. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.
Reviewed April 4, 2022
I left my car in Colorado and then moved to California. So, I had Montway bring my car to California. In the beginning, they didn't inform me of the delivery time or date, so I had to call them a couple of times. But then after that, everything was pretty smooth. I met the driver when he dropped my car off. He was great. My car came in one piece. So, I was happy.
Thank you, Young, for bringing your experience to our attention. We are sorry to hear there were communication challenges in the beginning but are pleased to hear the remaining of your experience was smooth.
Reviewed April 4, 2022
The transport with Montway went really well. We're very happy. We did two cars. We set up the first one with an agent and we did the other with the company. The agent was very courteous and very professional. And with the company, the people that we talked to were all very friendly and very helpful.
Hi Dennis and Mrs. Thank you for choosing Montway to ship both of your cars. We appreciate your business and review.
Reviewed April 4, 2022
The rep explained everything and set it up. He did a follow-up when they got somebody and it got delivered. The driver also called when he was a day out, and a couple of hours out, and he showed up. The whole process was convenient and easy. The final cost was the same as the quoted cost. Everything was really nice.
Hi Jerry. Thank you for your review.
Reviewed April 4, 2022
Everything went very smoothly. It was very professional.
Hi Robert. Thank you for your review.
Reviewed April 3, 2022
Montway had covered transport and that was what drove me in that direction. Their rep was very nice and very good with the email correspondence. They were very good about giving me a timeframe. They gave me a week's lead on it and fell right into the timeframe that they said. The driver was very polite and professional and I felt confident having our car transported and well taken care of. He came by, picked it up, and even delivered it. He gave my son a call the night before to give him a window, and he even delivered it on the exact day even though he had some weather concerns on the drive. So, everything was very fluid. I was very impressed with how Montway handled the transport. If I ever had to do something like that again, they would most likely be the people I would call.
Hi Cynthia. Thank you for choosing Montway. We appreciate your review.
Reviewed April 3, 2022
They were very transaction-oriented, responsive and quick. The delivery was very good. They were willing to travel much closer to my house than I thought they would. I was very pleased with that.
Hello Lawrence. Thank you for your review on your experience with Montway. We are happy to hear you were pleased with our service.
Reviewed April 3, 2022
I gifted a vehicle to my son that was a vintage Mustang. They were fabulous. We watched them put it in the car and we were just impressed with it because they handled it with kid gloves. The whole process was very easy. The gentleman that I first made contact with was very informative, professional, reached out to me during the process and after the process to make sure I was satisfied. They gave me updates and let me know. In fact, they had a mishap with their vehicle that put them a little bit behind and they stayed in touch with me the whole time, so I knew exactly where the car was at all times. The price was also very affordable. I was extremely impressed with the quote. I thought it was gonna be way more expensive. If I ever had to do that again, I would definitely use Montway again.
Hi Tammy. Thank you for trusting us to transport your vintage Mustang to your son. We appreciate your business and review.
Reviewed April 3, 2022
I've used Montway three times in the last three months. The first time was really good so the other two times, I didn't even go somewhere else. The cost and quality of the service were excellent. They are capable and reliable.
Hello Lawrence. Thank you for being a loyal customer of Montway. We appreciate your business and review.
Reviewed April 3, 2022
From the start, the online agent was really good at explaining everything. He answered all of my questions. The whole process was really smooth and efficient. Montway always called me in advance to let me know what was gonna in a few days. I received emails, text message and calls, letting me know everything. So that was really good.
Hi Maggie. Thank you for your review. We appreciate your business and value your feedback.
Reviewed April 2, 2022
They had the best price and they offered a military discount. So that was good. The driver was a pretty good guy. When he stopped, he updated me on where he was at and how long he was going to take to be there. What happened was the car was dropped off at my job and it was a Sunday. It wasn't open so I have to meet him there to receive the car. So he kept me updated where he was at so I knew when to meet him. That was pretty nice.
Hello Michael. Thank you for your review.
Reviewed April 2, 2022
Montway moved a car for me from Texas to California and it took about four days. Everything went smoothly.
Hello Conrad. Thank you for your business and review.
Reviewed April 2, 2022
The customer service was great. They always picked up calls whenever I needed something and they answered all those questions. The vehicle came all in shape and delivery was on time. The service was worth it. Everything was all done to plan and I got a pretty good deal. If I really need to get another car shipped, I'll most likely use them again. I'll refer to a friend as well.
Thank you for your review, Jamareh. We appreciate your business and recommendation.
Reviewed April 2, 2022
Everything was far better than I expected. Customer Service was prompt. The price was great. The service was expedient. I had a very, very good experience with Montway.
Hi David. Thank you for the review. We are happy to hear about your experience.
Reviewed April 2, 2022
I had a very good experience with Montway. Everything they told me and explained to me happened in a timely manner. It was a very decent cost, especially with everything that's going on in the world today, with the price of fuel and the price of driving it seven hours away, picking it up, dropping it off. They did a very good job. They also called me the day before and asked me would I be home at 8:00 am, and then they called at 7:00 am, and told me they would be there within an hour. I was very pleased with them. I'll be using them to ship it back.
Hi Keva. We are happy to hear about your experience. Thank you for your review and we look forward to assisting you in the future.
Reviewed April 1, 2022
The rep was great and the process was easy. I'm very satisfied with the way it went. I would recommend the driver to anyone.
Thank you for your review, Dionne. We are pleased to hear you were satisfied.
Reviewed April 1, 2022
The people from Montway were friendly and the transport was pretty fast. The service was worth the price.
Hello Zilin. Thank you for your review. We are pleased to hear your feedback on our staff and the carrier.
Reviewed April 1, 2022
The reps were very great. They were very professional and communicated the information on a timely manner. They were on top of it. Any changes or update, they sent an email. The driver was great. He was very careful. I felt really comfortable with him transporting the car. He was a very friendly guy. He said he was running a little behind but he ended up being on time. Everything was very professionally done.
Hi Ji. Thank you for your review. We appreciate your business and are pleased to hear about your experience.
Reviewed April 1, 2022
Everything went as planned. They picked up the vehicle quicker than I thought they would. It was delivered on time when they said it would be here, and everything went really smooth with that part too. Everything went well.
Hi David. We are pleased to hear that everything went as planned. Thank you for using Montway. We appreciate your review.
Reviewed April 1, 2022
They were timely and responsive to my inquiries and questions. I had a tentative pickup date, and then the expected delivery time was two to three days after that, depending on weather and traffic and it was right on time. The day before the delivery, I received a phone call saying they'd be there at 9:00 in the morning.
Hi Dave. Thank you for sharing your experience with Montway.
Reviewed March 31, 2022
Montway did real good for me. The only thing I was disappointed with was the fact that the owner driver of the truck, hit us up for a larger tip. He thought our tip was too small. He gave us a price for the trip which we paid then wasn’t happy with the tip. We were going to give him 100 dollars and two half gallons of Vermont maple syrup. He wanted 400 and specifically told us that this was the customary dollar amount for a tip. We paid it, but that left a bad taste in my mouth. A tip is a bonus…it’s not a payment. The payment was the number he agreed to do the trip for. If that wasn’t enough he should have demanded more from the start or not took the trip.
Hello Justin, thank you for providing your feedback. It means a lot to us that we work with the most professional transporters out there. We would like to look more into this situation. Please contact us at feedback@montway.com with your order information.
Reviewed March 31, 2022
We talked to multiple other companies and Montway was the only one that provided a guaranteed pick-up, which is part of the reason we went with them. We needed to leave by a certain point. No one was gonna be able to hand off the car. Montway was able to secure someone to come pick up the car and bring it to a facility. So, we didn't have to worry about the car. Setting up the transport was a fairly easy transaction. I went online, started setting it up and made a few phone calls. After the phone calls, I secured the pick-up date and kinda kept in touch to see how things were going.
Everyone was great. Everyone knew what was going on. Even when there were hiccups with the weather, they were open about it. The people who secured the pick-up were a third party, and they were great. The person who dropped the car off was also fantastic. Someone at the company had given me the number to keep in touch with them so I could see where they were, what city they were in, and have a better idea of when the vehicle was coming. Overall, our experience was good. We had a family friend whose boss had used Montway, and for them, it was not a good experience. We took a gamble, and we're very happy.
Thank you for choosing Montway, Devin. We are pleased to hear you were satisfied with our service.
Reviewed March 31, 2022
The Montway rep was very professional. It was easy to communicate with him. I understood exactly what was going to happen. The driver had called when he was about an hour away from our place where we started. He did the same thing when he was at our new destination. The drop-off was super smooth. Everything went fine. I was a little nervous because there was a little bit of a language barrier. But other than that, I felt confident that he would deliver our car on time and in a safe way. We would use Montway again if we do another big move like that. The cost was also very reasonable.
Thank you for choosing Montway, Janelle. We appreciate your feedback and value your business.
Reviewed March 31, 2022
The reps followed up a couple of times while I was making my decisions to see if I had made my decision and they gave me pretty clear directions. They walked me through the entire process and everything was timely. The driver communicated with me regularly. We had a delay on my end that he adjusted to and a delay on his end that we adjusted to. When the car arrived, we reviewed it when it got here, and everything was good. It looked to be exactly as I expected it to be. I had a really good experience. I would definitely trust them to move something for me in the future.
Thank you for your review, Matt. We appreciate your business and look forward to servicing you in the future.
Reviewed March 31, 2022
They were excellent. They picked up the car on time and delivered it on time. They were completely responsible and kept in touch with me. They do what they say they're going to do seamlessly and quickly. I would definitely recommend Montway.
Thank you for your review, Donna. We appreciate your business and recommendation.
Reviewed March 31, 2022
The sign up was pretty simple. You just fill in the information and then it went through. It was comfortable because the money sits in escrow. They were very responsive and pretty quick. They were pretty knowledgeable when they did the pick up and delivery. They knew what they were doing. They were pretty efficient. Everything went according to plan. There weren't any surprises. The service was a little bit on the expensive side. There were cheaper bids out there. But I went with the more expensive one to feel more comfortable. You get what you pay for. So I was fine with it.
Hello Pamela. Thank you for your review.
Reviewed March 30, 2022
My husband was in the hospital and we had to have the car brought back from the hospital that we'd been at in Miami. We used Montway and the car's fine, so everything went well. Everything was done pretty much by text messages because we were so inaccessible in the hospital intensive care. I made some phone calls to get it arranged because they had to make some pretty massive exceptions for their normal policies or costs, and they were very accommodating. I'm pleased with the service.
Thank you for your review, Valerie.
Reviewed March 30, 2022
It was a quick and easy experience with Montway. The guy that picked it up was really communicative. It was snowing where he picked it up, and he was still able to meet me. He called me when he thought we would need to make new arrangements and inspected the car. The quality of service was good. The price was high ‘cause it was more than the other shipping places. But I decided to go with them because I hadn't heard any bad things from them.
Thank you for your review, Cierra.
Reviewed March 30, 2022
Montway was really helpful, and they had good rates. Their guy took all my information and gave me a guaranteed pickup date. There were no hidden charges and they showed up on the day that they were supposed to. They took extreme care in loading the car, and it came out perfectly. Everything was hunky-dory. The cost is expensive but you get what you pay for, so it was a decent value. I had my other car moved out by another company that was on an open transport. That cost me 1,500. For another 500 bucks, I got my car sent in a closed container. It was a good experience.
Hi William. Thank you for choosing Montway. We are pleased to hear about your experience and appreciate your review.
Reviewed March 30, 2022
Setting up the transport was a very fast process and they were pretty communicative. The driver communicated with me about his arrival time and he arrived the first day of expected arrival. He kept in communication with us along the way and let us know when he was arriving within the time window. The delivery was really easy. He estimated that he would get there within three days and he got there on the fourth day. I had to change my time window, and he was able to accommodate. He just waited and showed up whenever we were available. The condition of the vehicle was excellent. The price was very close to the quote. I'm very happy.
Thank you for your review, David.
Reviewed March 30, 2022
My friend was there when they picked up the car. He said they came, picked it up, gave him the information, and told him when it'd be delivered. Then for my delivery date, they called me the day before. They also called me the day of and a couple of hours before delivery to let me know that they were on the way, so that way, I was there. They dropped the car off and made sure everything was good. It was great. The process was easy. Everybody was super helpful. If I had any questions, they were always there to answer. So I appreciated that. Montway made my life 10 times easier and I didn't have to drive my car and put miles on it.
Hello Soraya. Thank you for sharing your experience with Montway. We appreciate your business and value your feedback.
Reviewed March 29, 2022
They were the easiest to deal with out of the 10 people I talked to. They were reliable. They got the vehicle delivered within three days when I placed the order. The driver would respond within 15 minutes if I texted him.
Hello Damon. Thank you for your review. We are pleased to hear about your experience.
Reviewed March 29, 2022
They were very cooperative. This was my first transport so I didn't know what I was doing and what kind of questions to ask, but they were very informative and very helpful. The quote was spot on. It was exactly the same as what it was. We didn't have to pay any more or any less based on the quote. However, I asked the gentleman that arranged the transport through Montway what type of transport was going to be picking up the vehicle. I didn't know if it was going to be a semi-truck with a car transport or what type of vehicle it was, and he couldn't give me that information.
If that information could have been provided, it may have changed how I selected the type of transport. But the communication with the driver was very good. He let us know when he had the vehicle on his trailer. He called us and let us know when he was about an hour from our home to make sure that we were there. He also communicated about 15 minutes away. It went smoothly.
Hi Valerie. Thank you for your review. We appreciate your business and value your feedback.
Reviewed March 29, 2022
Montway had a time plan instead of saying, "We're gonna do something. We'll get back with you when we find a driver." And they explained how the process worked. The driver told me when he was in town and I told him how to get here. And we arranged how to get the car off the trailer. The quote was not what I expected, but it was acceptable.
Hi Stephen. Thank you for your review.
Reviewed March 29, 2022
Montway was not the cheapest, but their reviews were a little more glowing than the other ones. The driver was courteous and professional. He stayed in communication every couple of days and led the target a little bit on the delivery date and he was informing me, “Hey, we're having icy weather down here. Just notifying you that we're still on track. But there may be some delays.” But they ended up without any delays. So, it was an on-time delivery. I would use the company again if I needed a vehicle shipped.
Thank you for choosing Montway, Matthew. We appreciate your business and value your feedback.
Reviewed March 29, 2022
Montway was cheaper, they got back to me in a quicker timeframe and I was able to do the transport in a more timely manner. They picked the car up and delivered it the same day. Overall, the services were fantastic.
Hello John. Thank you for your review.
Reviewed March 28, 2022
Montway's scheduler was helpful, efficient and friendly. The driver who picked up the vehicle was on time, professional, courteous and delivered the vehicle in perfect condition in 2 days from PA to Texas.
Thank you for sharing your experience with Montway, Andrew. We appreciate your business and value your feedback.
Reviewed March 28, 2022
When I called Montway, it was a great customer service and that locked me in. The rep seemed like he actually wanted my business in terms of a great attitude and saying, "Yeah, I'm here to help you anytime." He wasn't pushy, and answered all my questions without making it seem like it was a burden. I first contacted Montway one time for sending my white Mitsubishi Mirage here. The guy that picked up the car was great. He delivered it. He called me ahead of time, said, "I'll be here in about 35, 40 minutes." He called me up, went to the location and unloaded the car. It was great.
I paid 800. Montway originally quoted me 1,200, but there was a discount that was put in. It's what I wanted. The quote was great. But that had to do with my income. If it was somebody else who makes less, it would probably be a different story. I'm going to send out another car. I'm gonna call Montway because they are my first choice. I love them.
Hello Josue. Thank you for your review. We are pleased to hear about your experience. Our team is looking forward to assisting you in the future.
Reviewed March 28, 2022
I was looking for somebody to transport my Bronco from Sandwich, Illinois to myself and Montway was the only one that replied back to me. I tried a bunch of different ones. They were quick, too. One of the other companies dropped the transport because they didn't want to come all the way up here for nothing. The guy with Montway who hauled my car was awesome. It worked perfectly. It was cheaper than me flying down there to get it and drive it back and I also didn't put the extra miles on the brand new vehicle.
Thank you for choosing Montway, to assist with your auto transport, Jason. We appreciate your business and review.
Reviewed March 28, 2022
We had my sister's car picked it up at a facility where we had it repossessed. I made all the arrangements with Montway and it couldn't have been better. It was 100% a great experience and it was the first time I'd ever done anything like that. So, I'm very happy.
Thank you for choosing Montway, Judith. We appreciate your business and are pleased to know you were satisfied.
Reviewed March 28, 2022
Sometimes they were delayed in answering me, but it went okay after a while. They could be busy. So I needed to call back and follow it up sometimes. They didn't get here on time. They need to be consistent on the stuff that they say and they need to follow through. But I'm happy that the car is already here.
Thank you for bringing your concerns to our attention, Milagros. We are sorry to hear you weren't able to communicate with a representative. While our contact information is located on our website at https://www.montway.com/contact-us, if you ever have trouble reaching us, please email us at feedback@montway.com. We would be happy to address this further and have already sent you an email requesting more information.
Reviewed March 28, 2022
The Montway rep was good. He called me back. Everything was smooth. They picked it up on time and it arrived on time. The only issue was, the car was really dirty. My son had to take it to the carwash. The other problem I had, was my car got here five days before I did and when I got my car, it felt funny. The power steering was off or the brakes were squeaking. It made noises and it didn't before, at all. I read the bill of lading. It said all claims must be reported within five days of receipt of the vehicle. By now, I was on day 12. So I figured there was no point of making a claim.
Hello Donna. We are pleased to hear about your experience with the Montway representative. If you decide to ship with us in the future, please report within the given days of delivery. We appreciate your business and value your feedback.
Reviewed March 27, 2022
I needed a truck moved for my brother-in-law’s son. I looked on the internet and started calling people. Whoever I talked to from Montway was really helping. He called me and set a price. Everything was good. They did a good job. There were no hiccups in it. Everything was right on time.
Hello Christopher. Thank you for choosing Montway to assist in your auto transport. We are pleased to hear about your experience.
Reviewed March 27, 2022
Working with Montway was really easy and communication was good. Their price was competitive. It was a little bit more expensive, but it was worth it. They arrived on time to pick it up, they arrived when they said they were going to for delivery. We were happy with them. I would recommend them.
Hi Leishel. Thank you for your review and recommendation.
Reviewed March 27, 2022
Montway was excellent. It was the cheapest, too. Some other vendors were charging a lot more for the same job, and it didn't make any sense why they were charging almost $800 more. The delivery of the vehicle was pretty straightforward. The guy texted me and I found a place for him to meet me because he couldn't get his truck down to where I live because of road restrictions. He had my car offloaded and ready to go within five minutes. Overall, the experience was pretty quick and everything was clearly communicated. I will use them again if I make a purchase because I was pretty happy with the experience.
Hello Joseph. We are pleased to hear about your experience. Thank you for your review, and we look forward to assisting you in the future.
Reviewed March 27, 2022
The transport was very easy to set up. It only took about 10 minutes. It was also pretty cheap. It was $700 for a cross country transport. So it was pretty awesome all around. I was able to text and call the driver. I also got a rough sense of when they were gonna arrive.
Thank you, Jess, for your review. We are pleased to hear about your experience and appreciate you for sharing.
Reviewed March 27, 2022
I had my car transported through Montway from Los Angeles to New Jersey. The car came in a good condition.
Thank you for choosing Montway to assist in your auto transport, Lai.
Reviewed March 26, 2022
Montway has a well-organized system on the internet. Working with them was very good. Their rep was nice, straightforward, and very quick. It all was pretty effortless. Once that guy set me up, it was a matter of their process being well-organized and that was very transparent. They use the email and internet very well.
Hi Chapin. Thank you for your review.
Reviewed March 26, 2022
Communication was very good. Everything was exactly what they promised. I'd recommend them to anybody.
Hi Tony. Thank you for your review. We appreciate your business and recommendation.
Reviewed March 26, 2022
Montway seemed like they had a good track record. They got to Tennessee before I did. It took me seven hours on an airplane so it probably took them according to the map as 35 hours straight through. They said they had weather and there is some ice and a couple of accidents. And it worked out really well. Truck came out in one piece, no damage, no problems. And it was a good experience. Real nice people. I'd recommend them.
Hi Travis. Thank you for your review. We appreciate your business and recommendation.
Reviewed March 26, 2022
We were very happy with the quality of their service. The driver was very courteous and conscientious. He communicated with us when we were in Yuma. When he delivered it up here to my son, he was very good. We were really pleased with the driver.
Hello Leta. We are pleased to hear you were satisfied with our service. Thank you for your review.
Reviewed March 26, 2022
I transported my vehicle twice last week. The first time was from New York to California. The big problem is the delivery date. It was not that punctual. But on the second time, everything went on time and there was no delay on that. The price the last time was much more than the first time. The first time, it cost me around 1,200. For the second time, it cost me around 1900, which was much more. I asked Montway about that, but they didn't give me a clear explanation for that. Still, when I compared their price with other prices, it was all in the same range. It's just better in the future if their agents can clarify this point to the customer.
Thank you for choosing Montway, Mohammed. We appreciate your business and review.
Reviewed March 25, 2022
Transporting my car from Fl. To NJ with Montway was an easy & great experience. They arrived when they said. The young man was very polite & informative. They delivered to NJ when they said and always kept in touch with me. This driver was very polite and put my car right into my driveway.
Thank you, Dorothy, for your review. We are pleased to hear about your overall experience.
Reviewed March 25, 2022
Transport coast to coast went well. A little slow on the final leg from warehouse to my home. Chalked it up to our remote location and my shipment was during the extreme fuel increases of the Biden Administration so sending a light load would have been costly. I fully get that but still frustrating. Inside destination staff was nice. Delivery team also good. Bike arrived without incident.
Thank you for using Montway to assist in the transport of your bike. We appreciate your business and value your feedback.
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