Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
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Reviewed June 18, 2022
I've been transporting my cars back and forth for a while. I used Montway last year and used them again when I was bringing my car from Florida to spend the summer in New York. They were very friendly and they gave me everything I wanted. The only issue I had was the cost went up to $200 and I understand gas and everything. That aside, they brought my car and my daughter picked it up. The driver called beforehand to let us know where he was and he called when he was at a place where the exchange could be made. It only took three days to bring the car up from Florida.
Thank you for being a returning customer of Montway, Sheila. We appreciate your review and understanding.
Reviewed June 18, 2022
The rep was fantastic and very communicative. The customer service was good and very quick to respond. I hired Montway to do a job and they got it done efficiently and for a fair price.
Thank you for your review, William.
Reviewed June 18, 2022
The rep answered my questions and the driver was fantastic. The driver made sure I knew what was happening, when he would be showing up, and if he was going to be delayed because of traffic. It's nice that I'm not just waiting for calls and I'm being told what their schedule would be in a day or two. My vehicle was a bit dirty when it arrived but the carrier was not closed up. Also, the quote and the ending bill balanced out fine for me. I was happy with Montway.
Hi Maryann. Thank you for your feedback on your experience with our representative. We appreciate your review and business.
Reviewed June 18, 2022
Montway did an excellent job. I met the driver and talked with them and watched the car being loaded. It was straightforward and there were no issues. I was happy. The driver that picked up the car was local and they turned it over to a cross-country driver. They communicated with us throughout and my son was receiving the vehicle on the other end. So they communicated with him and lined it all up with him. It worked out perfectly. They did everything as they said they would. They kept me in the loop. Their quote was right on the money. So we're all good. I have recommended Montway and I'd recommend them again.
Thank you for your review, Bryan. We appreciate your business and recommendation.
Reviewed June 17, 2022
I've used Montway before to transport a vehicle and I used them again recently to transport another vehicle to my ex-husband. The process was seamless and they were professional. The driver was excellent. I told him there was no way they were going to be able to get the truck into my neighborhood because it's gated and you just can't get in here. So, I had to meet him, which was fine. He called me, let me know where he was, then I met him at the Walmart and watched him load the vehicle up.
Once he picked up the vehicle, he told me where he was going and about what time he was going to be in Tennessee because I shipped the car from Texas to Tennessee. He contacted me when he was in Memphis, told me how many hours he was out, and he contacted me when he got closer to the destination. He also showed up earlier. I was on a time constraint and there were some legal things involved. He called me when he got there to let me know so that I could hear my ex-husband's voice and make sure that he was where he was supposed to be. I would recommend Montway and I will use them again.
Thank you for being a returning customer of Montway, Melinda. We are pleased to hear about your experience and appreciate your recommendation.
Reviewed June 17, 2022
I used Montway to move my car from Seattle to San Francisco. They were very responsive on the timelines and they were very precise about what time the car would be delivered. Overall, it was really good working with them. The cost was really affordable. I looked up some other services and they were a bit more costly.
Hi Farruh. Thank you for choosing Montway. We appreciate your review.
Reviewed June 17, 2022
Montway's quote was reasonable, because I checked other companies and they were close to it. If anything, they might have been a bit less. I ended up leaving my car with my brother-in-law because I left before the car had to get picked up, and everything went as smooth as anything. They picked up and delivered the car when they said they would, and the driver was excellent. The gentleman kept giving me his destination, when he would be there and approximately what time. It was wonderful. I had a lot of hiccups moving to Florida, and that wasn’t one of them. The driver was also careful getting the car off and my husband helped him a little. It was a great experience. I was very pleased and I’d use them again. Montway also sent me emails asking how the service was and I responded.
Hi Linda. Thank you for using Montway Auto Transport. We appreciate your feedback and thank you for sharing your experience.
Reviewed June 17, 2022
The rep from Montway was very good and both ends with the driver were perfect. The vehicle was delivered right to the house and everything lined up with the initial quote and final bill.
Thank you for your review, Dennis.
Reviewed June 16, 2022
I transported a Saturn Sky from Hawaii to St. Louis through Montway and it took about a month. The communication was excellent and I was very happy with the cost. It was 2,250. That was the quote they gave me and that's what stayed.
Thank you for your review, Shawn.
Reviewed June 15, 2022
I have used this type of service many times. I have experienced all types of problems. Montway was the best, even better than a friend I have used in the past. The service was professional, to the point, on time and when I did not understand an issue the helpful staff walked me through it. Not one problem! Thank You!!
Thank you for your review, Paul.
Reviewed June 15, 2022
The representative was nice in the conversation and she told me their time duration to pick the vehicle. They picked up the vehicle four days after I spoke to them and they told me it would be delivered in seven days. But throughout, the communication was really good. The driver was good and helpful. I got constant updates. I also got a call before delivery. Then I gave them the payment code after the vehicle was delivered. The only thing I saw was when they came with the vehicle, the hook caused a little bit of scratch on the rim. But in terms of the general body of the vehicle, everything was okay. I like the service. They have a very fantastic response time.
Hi Mark. Thank you for sharing your experience with our representative and the carrier.
Reviewed June 14, 2022
Quick transport at a fair price. Pick up driver was friendly and communicative regarding pick up time and place. I appreciated being able to track the car while in transport. My daughter picked up car on other end of transport and they called to confirm that was accurate.
Hi Jennifer. We are pleased to hear about your experience. Thank you for your review.
Reviewed June 14, 2022
We moved from San Jose Calif to Scottsdale AZ and had MONTWAY tow one of our cars. They were on time, notified us along the way and when the car was delivered. Everyone was very friendly and helpful. I highly recommend them.
Thank you, Carolyn, for your review. We appreciate your business and recommendation.
Reviewed June 14, 2022
Montway performed as advertised. Their price was accurate, they picked up on the date promised, and delivered when they said they would. I was very happy that we chose them. Their drivers were very good. They explained clearly all that they needed. Again, couldn't have chosen a better service.
Hi William. Thank you for sharing your experience.
Reviewed June 14, 2022
Customer service was good. They had to change from one driver one time. But within a couple of days, they rescheduled it. The car was picked up and delivered in about 18 hours. There was a little bit of confusion on the final cost, but that was worked out. I was happy with Montway. They delivered the car in good shape and it was a good experience. I'd use them again.
Thank you for your review and for sharing your experience, Richard.
Reviewed June 13, 2022
They gave me a date range but they arrived to pick up the car later than I thought they were going to. But that was okay. It's a toy car. It's not a daily driver. It was dropped off five days later, which surprised me too that it took so long. But the reps were good and the drivers were fine.
Hi Ken. Thank you for your review.
Reviewed June 12, 2022
Service was awesome start to finish. Will definitely recommend to anyone! They were very professional and friendly. Customer service was great and delivery was right on time. Vehicle was delivered when promised and there was no damage to the vehicle when delivered.
Thank you, Karen, for your review.
Reviewed June 12, 2022
Montway Auto Transport said they could get my car to me quicker than everybody else, and they did. It was six days total. They stayed in touch with me and let me know pretty much everything that was going on. And when they got an hour from the house, they called me and told me so that I could be ready. I live on a dead end street so they couldn't get to where I was at. So, we had to meet at the end of the road up there at a little pizza restaurant and everything went good.
Hi Willie. We appreciate your review and business.
Reviewed June 12, 2022
I chose Montway mostly because they're the quickest service and their online process was easy. I communicated with the carrier driver through text message and the delivery was okay.
Hi Lewis. Thank you for choosing Montway to assist with your auto transport.
Reviewed June 12, 2022
I ended up picking Montway Auto Transport because they were the only ones that seemed responsive to my questioning. The transport was quicker than they estimated because the car got here two days early. He showed up on a Sunday, which was fine. I was out of town. The driver called me that morning. I had someone in my office go out there. Montway got my car from Pennsylvania to California safely, the price was right, and the car was in great shape.
Thank you for your review, Chris.
Reviewed June 11, 2022
Everything was perfect and smooth and I was very pleased with the service. I'll probably use Montway again next year. I've recommended them to three other people already.
Hi Craig. We appreciate your feedback and recommendation. We look forward to assisting you in the future.
Reviewed June 11, 2022
Montway was upfront and very competitive with their pricing. Everything was laid out well. I had a few issues with the driver but that wasn’t with them. The pickup was good and the drop-off was excellent. They outlined the requirements for the driver to get paid. The car was the same way it was when they picked them up and I like that the driver took pictures of everything. And when they dropped the cars off, we got a chance to look at the car and make sure that the car was okay before I signed. Montway could go into some type of net-based communication system though as to when the driver will be there because that's always helpful when you have to plan.
Hi Chris. Thank you for choosing Montway to assist in your auto transport. We appreciate your feedback and value your feedback.
Reviewed June 11, 2022
Setting up everything was quick. It was good. They came in and also transferred the car on time. So I'm satisfied. The communication went well.
Thank you for your review, Lu.
Reviewed June 10, 2022
I had a 1952 MG transported from Michigan to Montana in an enclosed trailer by Montway, and I couldn't have been more pleased with the experience. I was amazed at how quickly the car arrived (4 days) and the driver was super attentive in both the loading and unloading of the car. This is the first time I have ever had a car shipped, but I would definitely use and recommend Montway!
Hi Andrew. We appreciate your feedback and recommendation.
Reviewed June 10, 2022
I went online and I got a quote. When our timing was more understood, I contacted them by phone and asked them some questions. Then we set the timing up to match our travel plans. They were very accommodating. The driver communicated well and contacted me with an approximate time that he would be there to pick up the car. As that time got closer, he communicated with me again. I drove the car to his truck and everything was handled on his phone. He did an inspection of the car, and then loaded it on the truck. I got the vehicle in the same condition as when I gave it to him. It was a little dirtier from the trip, but not real dirty. The move worked out fine for us. I would definitely not hesitate to use Montway again.
Thank you for your review, Gerald.
Reviewed June 10, 2022
They were on the expensive side but their customer service was good and the driver was professional. The car was delivered in a couple of days.
Thank you for your review, Bharath.
Reviewed June 10, 2022
The experience with Montway was excellent. Everything was simple and as advertised. The driver called me ahead of time. He gave me good information when he was going to be there and he was there when he said. All of that happened very quickly. It was a day or two before I thought it was going to happen. The car was picked up sooner than I expected and it got delivered sooner than I expected too. He told me what was going on. I gave him the keys and he drove away. He took care of it.
Hi William. We are pleased to hear about your experience. Thank you for your reveiw.
Reviewed June 9, 2022
The carrier that was assigned to ship my car was very friendly and took care of shipping my car. Montway was also a good company too. Any representative I spoke to at Montway were always friendly and always willing to help.
Thank you for your review, Ashley. We appreciate your feedback on our representatives.
Reviewed June 9, 2022
Overall great experience with Montway. Very professional. My car was shipped from Virginia to Florida. The Montway representatives were very helpful. My car arrived on time and in perfect condition! I would definitely urge anyone to consider Montway for their transport needs.
Thank you, David, for your review. We appreciate your business and recommendation.
Reviewed June 9, 2022
Effortless and extremely efficient. Got my car delivered safely 1000 miles in 24 hrs! Very easy communication with driver. The car was spotless and unscathed upon delivery. Both buyer and seller were very impressed. I would highly recommend them to anyone purchasing a vehicle over a long distance. Keep in mind that the large tractor trailer is not able to navigate smaller roads so be ready to plan for an appropriate meeting place.
Thank you for your review, Vincent.
Reviewed June 9, 2022
The transport from Berkeley, California to Edwards, Colorado took just a few days and the communication was good. The driver let me know when he was close so I was able to meet him there. And he arrived right when he said he would. I was happy with the experience and I would use Montway again. They're very good and I would have no problems recommending them.
Hi Ron. Thank you for your review and recommendation.
Reviewed June 9, 2022
The only thing that wasn't convenient was the driver was supposed to come at 9 o'clock at night, which was late, to pick up the car and it was even later than that before it was all done. But other than that, the delivery was good. Montway was good about keeping in touch.
Hi Gary. Thank you for your review. We are sorry to hear about the inconvenience caused by the carrier.
Reviewed June 9, 2022
The rep who helped me set everything up was good. There was a discrepancy on the time, though. I had to wait a few days longer than I wanted to. They could be more accurate when they're gonna be picking the vehicle up. That was the only thing that was kind of annoying. I had to leave my car with a neighbor and then have them do the whole pick-up. Other than that, it was good.
Thank you for your review and feedback on our representative, Zac. We are sorry to hear about the discrepancy in time.
Reviewed June 8, 2022
I used Montway twice and they got both of my cars to where they needed to be on time, without incidents, and at the price they quoted. They're a great company and I would highly recommend them.
Hi Steven. Thank you for being a loyal customer of Montway. We appreciate your review and recommendation.
Reviewed June 8, 2022
The vehicle was in bad shape and the contracted drivers were awesome. There was a little bit of logistics there, trying to find the right company with the right equipment. But Montway was on it the whole way. It was a difficult move and they were great. There was a change in the bill because there was a reprice and I got a refund in one day, which typically takes three days with merchants. So, that went well. It’s a customer service business and Montway is doing an excellent job. They hit every button.
Thank you for your review, Jeremey.
Reviewed June 8, 2022
Initially, they were pretty good with the scheduling. I left town Sunday and my dad met Montway on Tuesday at noon. Wednesday at 9:00 PM, they were calling me and telling me the car was here in Vegas. It was unbelievable. I was even surprised that they could make the original day, let alone a day faster. I was blown away. It was fantastic. The cost was very reasonable. It ended up costing me less or about the same to do that and fly here to Vegas than it would have to just drive the car across the country. So it was a no-brainer.
Thank you for your review, Adam.
Reviewed June 7, 2022
Customer service was very good. My parents said the vehicle was delivered to their driveway. It was nice and easy.
Hi Cathrina. We appreciate your feedback.
Reviewed June 7, 2022
I had a pleasant experience with Montway when I set up the transport and the rep was excellent. The driver texted and let me know he would be here in about 15 minutes to make sure I was at home and they would call me when he got out front. And he did. The vehicle was in excellent condition when it got here and the quote was 100% accurate.
Thank you for sharing your experience with Montway, Craig.
Reviewed June 7, 2022
Everything was all done on the internet and online, so I never spoke to a person. But it was fine. The movers came on the day. The only thing was that they did not come till quarter to 10:00 at night to pick my car up. But they came on the day they said they were coming. To pick up the car at my residence and to deliver it to my residence, and not having to go to an airport, was perfect. Montway absolutely excellent. I'm gonna use them again next year.
Thank you for your review, Sandra. We look forward to assisting you in the future.
Reviewed June 6, 2022
Montway was excellent and they were exactly what I expected. The driver was in communication with us and it was a very smooth operation.
Thank you for your review, Dominick.
Reviewed June 6, 2022
My experience with Montway was good. Their service was 100% on time and accurate.
Thank you for your feedback, Abdul.
Reviewed June 6, 2022
The driver was communicative and told me when to meet him at the delivery spot. Its condition was exactly the same as it was when he picked it up. If you have to deliver a car or have something delivered, call them and see if they can help you.
We appreciate your feedback, William.
Reviewed June 5, 2022
The person I spoke to on the telephone told me he could get everything done in a timeframe I was looking for, which was in 48 hours, and everything he said came through. The people showed up early and the actual workers were very pleasant when they did. They let me stay to see the car get loaded on their truck and told me how it was all going to work. Also, they were in communication with me throughout the trip, letting me know where they were and when they were close to my house. Everything was perfect.
Hi Susan. Thank you for sharing your experience.
Reviewed June 5, 2022
I sold an antique car and I didn’t wanna drive it down to Richmond. I didn’t wanna damage it in a long trip so I wanted to transport it in some way. Montway was the second company I reached out to. The first company didn't get back to me for two days and they ended up showing up at an incorrect time once they agreed to come pick up the vehicle. Then, they showed up at the wrong time at the wrong location and then canceled the pick-up and rescheduled it for the following morning. So, I'm very happy with Montway. The transport was very easy and simple, and I highly recommend them.
Thank you for your review, Christopher. We appreciate your business and recommendation.
Reviewed June 5, 2022
Signing up was very straightforward and pickup and delivery were very smooth. The drivers were very professional.
Thank you for your review, Gregory.
Reviewed June 4, 2022
Customer service was okay and the quote they provided was in the ballpark. They lived up to their quote. It's expensive to ship a car but this was door-to-door service and they were there when they were supposed to be there. That was good. Also, the driver was in constant contact.
Hi Ronald. Thank you for your review. We appreciate your feedback on your overall experience.
Reviewed June 4, 2022
Everything was okay with Montway and I had no problems.
Thank you for your review, Richard.
Reviewed June 4, 2022
I was very happy with Montway’s service. They were punctual and professional. Plus, the cost was reasonable. They couldn't bring the car directly to us but they met us in a plaza very close to our new home.
Hi Christopher. Thank you for your review.
Reviewed June 4, 2022
Montway did a great job on their part and they quoted me correctly. They were very friendly and helpful. Setting it up was easy. The company that took the job had a younger fella, and he got it to the destination in 24 hours. They were responsive but I found out that they did not take the appropriate time to sleep. In him being a young kid, he did a little damage to our vehicles. But they said they would take care of it. The unfortunate part is I have a classic car, so I have to rebuild my steering column myself. That sucks. They are willing to fix it, but there's not a lot they can do to fix it.
Hi Gloria. Thank you for your review. We are sorry to hear about your experience with the carrier. If you need additional assistance, please email us at feedback@montway.com.
Reviewed June 3, 2022
Montway is a flexible company. I went from Florida to Texas and now I’m going back. They were very nice and made sure that all of the things were connected such as confirming the address, giving the email and the receipt and reminding me that I needed to call them about the car. They said they would tell me when a carrier has gotten the pickup order.
When the guy came over to my house in Florida, he asked if I was the owner just to make sure. I lived in a very narrow street and his car couldn’t fit so he asked if I could drive over to a spot where he could load his car. It was nice. The whole paper process such as the receipt that shows that I used their services were very useful. I like this company, which was why I chose them again to go from Texas to Florida. I’m surprised how smooth it was. It took only three days to get to Texas and I can't do that because my car's too old. My car’s a 2006 Toyota Corolla and it will break down if I try to drive 1,500 miles. Montway has a range of days in case something happens to the car. When one of my car was gonna get picked up from Florida, the driver broke down in Louisiana. Montway was swift to give me another driver and I didn't even know that it happened.
Hi Luis. We are pleased to hear about your experience. Thank you for your review.
Reviewed June 3, 2022
I used Montway three times and they were able to deliver what they promised. The most recent transport went perfectly. I would recommend them. They might be slightly more expensive, but they guaranteed pickup and delivery. So I was happy to pay slightly more.
Thank you for being a loyal customer of Montway, Susan. We appreciate your business and recommendation.
Reviewed June 3, 2022
They were very responsive and generally the process was smooth. The live chat feature they have is very nice and somebody gets back to me pretty quickly. The location I selected for pickup didn't fit the shipping truck. So the driver found a place close by, and I met him there with the car. He looked at the car and noted any current damage to it. I okayed that and then he took the car. I called to check-in to see when the car was arriving and he let me know that it was going to arrive the night of the day that it was supposed to arrive or the day after. When it arrived, the person coordinated with me to make sure that I knew when they were arriving. They unloaded the car for me and though it looked dirty, other than that, it looked good.
Hi Lily. Thank you for sharing your experience with Montway.
Reviewed June 3, 2022
We had a time window that we wanted to get the vehicle delivered and the coordination worked real well. We were given options and it ended up being about a week later than our target date but that was okay. We had some options given to us where it could have been delivered earlier but we couldn't accept that. It was nice to have those options anyway. Also, the delivery was flawless and the guy was very friendly and nice. Anyone looking to transport a vehicle, go with Montway.
Hi David. Thank you for your review and recommendation.
Reviewed June 2, 2022
Montway picked my car up at the dealership. It was better than new when it arrived.
Hi Jay. Thank you for your review.
Reviewed June 2, 2022
The service with Montway was excellent. I was very happy. They showed up on time and dropped off the car. When we were trying to send it back, they picked it up and had it delivered exactly the way I had it planned. Everything was smooth, and I wouldn't change it.
Hi Frank. Thank you for sharing your experience with Montway.
Reviewed June 2, 2022
They stayed on the transport and kept me informed. They seemed to get the job done. I corresponded with the driver and got updates three times. They gave me good updates. The driver went through some kind of sandstorm in New Mexico. So there was some sand on the car, but he cleaned it off and it was fine. My son thought the delivery was a lot of fun. It was cool that they showed up in some place in California, and they had a car dropped off that you can drive off with. So he loved it.
Thank you for your review, Eric.
Reviewed June 2, 2022
The only issue is that when I set everything up, I was told there was a cash discount when I have the car dropped off. When the driver called and gave me a price, I said, "Okay". I gave him the cash that he told me I had to give him and he released the car. A couple of days later, I'm getting calls from Montway stating that there was a mistake made. The cost was supposed to be the original price that they told me. I was dealing with things, so I was like, “All right, let me take a look at it.”
I got a nasty text message from them stating that if I was just trying to beat them, they would put me on some do not service list, at which point I explained to the lady contacting me saying, “Not for nothing, you guys dropped off the car. Everything was done the way it was supposed to do. The guy told me it was gonna be this price. You guys list that you have a cash discount. I paid the guy the price that he said and he dropped off my car. Now you're calling me after the fact and telling me that he collected the wrong price, it was actually supposed to be this.”
It kind of feels like a hustle to me and an end-run swoop. The rep was not the most professional or polite person to deal with. This could have been addressed differently. Other than that, the driver was great. He called and said he was going to drop off the car. The transport didn't take long. When my brother got the vehicle, he said, it came in a semi that was really nice and clean. Because the driver took care of everything and did everything right, I don't want to see him get beat.
Thank you for your feedback, Matthew. We appreciate you choosing Montway for your transport needs. It seems that there may have been some miscommunication with the carrier. We apologize for the inconvenience this created. We will make sure to share this feedback with the carrier and work with them to improve their services in the future. If you would like to provide additional feedback please contact us at feedback@montway.com.
Reviewed June 2, 2022
Montway was better than their competition on price, but what really did it was their communication on when the vehicle would be picked up and how things would go. I transport quite a few cars and I've used them twice but for four vehicles. My first experience shipping a car with Montway was from Georgia to Wisconsin and it was for my 1968 Ford Torino GT.
This last time, they showed me flexibility. We bought a house in Georgia, but we were in Wisconsin at the time. We were supposed to close at a certain date, but it got moved. I didn't want the cars to be out there that much early, and they had no problem changing the pickup date for me. After we moved, I shipped three of my vehicles: a Range Rover, a ‘77 Nova SS, and a ‘94 Mustang GT. They gave me a discount this last time for using them again, and I was very satisfied. They also told me that since I used them more than once with four vehicles, that I would get a discount. I've had nothing but good experiences with Montway Auto. That's what I'll always use, and I have also recommended them to friends as well.
Hi Mark. Thank you for your review. We also appreciate your recommendation to friends.
Reviewed June 1, 2022
I was really happy with Montway. They were a little bit more expensive but I didn't mind. They had some good reviews and I want to make sure the car got here in one piece. They looked like they had some nice transport tractors and trailers with the doors that open on the side. It looked like a way to go for me. The driver was really cool and stayed in touch with me. Also, there were no issues with the car when it got here. I would use them again. If I had something to transport, I would contact them.
Hi Mike. Thank you for choosing Montway, to assist with your auto transport. We look forward to working with you in the future.
Reviewed June 1, 2022
I had a great experience with Montway. It was a very smooth transition, especially the driver. He updated me with everything. The guy who helped me responded to my emails and calls very fast. So, it was very efficient. He was very good. But it wasn’t explained well that have to make a reservation or booking over the phone instead of online. Montway has to make it clear that everything has to be done over the phone. Other than that, everything went good and I'm satisfied with the service.
Thank you for your review, Hannah.
Reviewed June 1, 2022
I was surprised at how expensive the transport was. If I were to do it again, I would probably go directly to somebody who's doing the transport as opposed to going through Montway. It seems as though they have a very expensive premium over what is actually paid to the driver. In the past, I've gone to drivers directly and in the future, I might do that again just because they add so much to the cost. Other than that, I had a good experience with Montway. The delivery was very easy. The driver was very polite and we connected and had no trouble contacting each other. It all went very smoothly.
Hi Brooks. Thank you for your review.
Reviewed June 1, 2022
The driver provided constant updates before the pick-up and before the drop-off. It was a very good experience.
Thank you for sharing your experience with Montway, Chuei.
Reviewed June 1, 2022
My son-in-law is in the military here in Alabama and he went to a broker. He said he looked at six companies and one of them was a personal friend. However, the gas prices had just gone up and Montway was $500 cheaper. I was expecting Montway to take longer to get my car here because it was cheaper, but instead they were here a day early. I was tickled. I was delighted with the price as well. Six months ago, we sent our pickup truck way ahead of us through a different vendor and it was the same price as this time. This was after fuel prices have changed. We didn't use the same company 'cause their prices have gone up.
The driver called me when he was a couple hours away from our farm in Washington. You couldn't get that kind of vehicle in our farm road and turn around, so he called to let me know where he was. When we got there, he fully inspected the outside of the car then I heard from him when he got to Alabama. He said he was X amount of hours from Enterprise, Alabama 'cause we weren't here at the house yet and my daughter was going to meet him. He was very communicative. Overall, Montway did good and I recommended them, but everybody's got to do their own due diligence.
Thank you for your review, Nancy. We appreciate your recommendation and business.
Reviewed May 31, 2022
The driver provided a specific pickup time which allowed me to run errands. He was courteous and answered all questions. The technology utilized was amazing and obviated necessity for paper documentation. Car arrived on schedule and delivered in perfect condition.
Hi Patricia. Thank you for your review on your experience and the carrier.
Reviewed May 31, 2022
My experience with Montway was fantastic. I was 100% satisfied with them. They were very transparent. They told me the price and it stayed the same all the way to the end. They told me when they were going to pick me up. They called and said, “Can we come early?" They were very accommodating with the delivery. It was very good. The car was in the same shape as when I gave it to the driver. It was even in the exact spot he parked it on the truck. He was really a good driver. He called me and told me where he was at. He called and told me what time he would be in the area. He was very communicative.
Hi Nancy. We are pleased to hear about your experience. Thank you for sharing.
Reviewed May 31, 2022
The reps were very cordial, courteous and informative. They told me everything I had to know. The quote was reasonable and my payment was done over the phone. The movers were on time and they were careful. They took a picture of my car before it went up on the rack. It arrived in perfect condition. In a couple of days, it was there in New Jersey.
Hi Mary. Thank you for your feedback on our representatives and your experience.
Reviewed May 31, 2022
The quote I was given was fair, reasonable, and accurate. The driver kept me informed. The car was picked up two days before it was supposed to be picked up. Also, Montway didn't even know it was delivered. They were asking me if I was still waiting for a delivery so there was some miscommunication between the broker and the driver. Anyway, it was all a good experience. I highly recommend Montway.
Thank you for your review and recommendation, John.
Reviewed May 31, 2022
Everybody did a fantastic job. Everybody was very thorough and very nice, and everything that they told me happened. As far as the cost, there was a change of about $100 in the end. That had to do with the rising fuel cost. The driver was very professional. He looked over the vehicle very well. He loaded it. He was also the same guy that I met in Florida. He had the vehicle to my house, he had it unloaded, and he was great. He kept in contact with us at least every other day. The equipment was amazing. Everything was very professional. So, I was very happy with Montway.
Thank you for sharing your experience with Montway, Michael.
Reviewed May 31, 2022
I was moving from one state to another, and everything went smooth when I was setting up the transport. Also, everything was good with the driver, and the final bill was the same as the quote.
Hi Akash. We are pleased to hear about your experience and thank you for sharing.
Reviewed May 30, 2022
It’s all online. Easy to access, great service. It was quick and Montway Auto Transport was great in following up. Easy to communicate. It is affordable and reliable. I would refer it to somebody else who is willing to have this kind of service.
Thank you, Milton, for your review.
Reviewed May 30, 2022
I liked the favorable comments about Montway and their cost. It took a few days for the transport to get organized. It took less than a week to pick the car up, and it was delivered in 24 hours. The delivery people contacted me a little bit late. They were about 10 or 15 minutes away. They told me the day it was going to be delivered, but I had to reach out to the dispatcher to find out what time it was going to be delivered. Other than that, everything looked good. I would use Montway again.
Hi Mark. Thank you for your review.
Reviewed May 30, 2022
We wanted the car covered and Montway said, “Oh, well, we got to find someone going this route. And then if we don't have anyone going this route, it may have to be uncovered.” At the beginning, we were on edge. Will they have somebody by that date or not? There was no solidifying date until they said, “Hey, we got somebody on this date.” Other than that, customer service was fine and working with them was seamless. The pickup from Columbus, Georgia was also fine, and the driver got the car to San Antonio, Texas in two days.
Thank you for your feedback, Kazmere.
Reviewed May 30, 2022
The car was going to be dropped off at my brother's house so we were told we would get a good window of time to make sure he was home since the driver knew when he was going to show up. But we ended up getting a 45-minute notice. It created a lot of issues as far as phone calls and going back and forth. They had to drop the car off without me inspecting it. It was a sour note to an otherwise great experience. But he took pictures and everything turned out okay. The quote and final cost were great.
Hi John. We are sorry to hear about your experience. We appreciate your business and feedback.
Reviewed May 30, 2022
The assignment process was a bit slower than I expected but that's okay. Everything went well except I found that a piece of my car is missing several days after I received it. I'm not sure whether it's from the transportation.
Thank you for your review and understanding, Nini.
Reviewed May 29, 2022
I chose Montway because of their ability to find somebody to transport the vehicle as fast as they did. The setup was easy and the rep who helped me was precise and accurate. Also, the delivery was earlier than what they expected.
Hello Alex. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback.
Reviewed May 29, 2022
Montway’s website has got a couple of kinks. They wanted to know when you need the car shipped and I wanted to put in there's no particular date. But you can't do that, which is weird. But overall, the response when I called in to do whatever I had to do was excellent. I would use Montway again if I had to move a car. I would like the price to have been half of what it was but apart from that, the customer service was very good.
Hi Derek. We appreciate your feedback.
Reviewed May 29, 2022
The communication with the driver was pretty good but there was a little confusion about when they were going to deliver. At first, I got a text saying, “We're going to deliver the next day,” which was fine. Then, a little while later, I got another text saying it wasn't going to be delivered until the following day. I texted them back to clarify and it seemed like there was a little bit of confusion between the dispatcher and the person delivering. Once it got sorted out, it was no big deal. The overall customer service was pretty good. I really like the web-based interface to be able to do it. I had to make a change to the pickup date and that was very simple and a lot easier than I thought it was going to be.
Thank you for your review, Arthur.
Reviewed May 29, 2022
Montway was hands on. They got back with me anytime I had questions. I was always able to reach them. The driver communicated well. It was smoother than the previous people I've dealt with.
Thank you for your review, Chantel. We appreciate your feedback on our representative and the carrier.
Reviewed May 29, 2022
Montway works with a bunch of different vendors and I understand they only have limited control over it. Scheduling the pickup, I did the more expensive option because I didn't have flexibility. I picked the specific date on which they were going to pick up and they were supposed to confirm within how much time leading up to it. I had a lot of questions, and it was a bit of a process. I had to call them and keep checking. They were gonna get it for me, but I just wanted it sooner. If there was a portal that you can put in your order number and get the exact status, that would be good. Apart from that, customer service is really good. The most important thing was anytime I called them, there was a human that answered within a few rings and they knew everything about the order and they could get it done. I’d recommend them. It was a fixed cost as well. Montway keeps 30% of it, and the rest goes to the driver.
Thank you for your review, Aaron.
Reviewed May 28, 2022
Montway was great. I asked for a quote early on and they kept reminding me. They always answered my calls. One of the reps even gave me their cellphone number. The driver kept in contact. I live in Brooklyn and it's difficult here to get a tow truck through these tiny streets to drop off a car. They met me up the block where it was a two-way street where it was wider.
Hi Neida. Thank you for your review.
Reviewed May 28, 2022
At the time I was given a quote, it was a decent quote, although it could be cheaper. Other than that, it was a good experience with Montway. The driver delivered a day earlier and he called a couple of hours before coming.
Hi Richard. Thank you for your review.
Reviewed May 28, 2022
The drivers kept me updated when they were coming or where they were. The pickup was in Texas, and the brand new car was dropped off in Miami. It took five days. When they got to Miami, they took the car off the truck and I paid them. It was as easy as 123 with Montway. I would use them again.
Thank you for your review, Neil. We look forward to assisting you in the future.
Reviewed May 28, 2022
The reps were great and the numbers were right in line. I am in one of the condos down by the water, so there's a concierge and there are valets, but the fellow that was picking up the car didn’t speak English well and I didn’t speak Spanish well enough. We had 10 conversations about where he should park and where the car is and who he should talk to. Finally, I had to call a valet myself and tell him to look down and see if there was a giant truck waiting for a car. And they went down. But that was literally the only the only hiccup. Otherwise, they were great.
Thank you for your review, Richard. We are sorry to hear about your experience with the carrier and thank you for your feedback with our representative.
Reviewed May 28, 2022
Communication with Montway was both through email and text and that was fine. I was really happy with their service and the experience was perfect for me. They picked up my car and delivered it in a timely manner. When the driver came to my house in New Jersey, he was very nice. I highly recommend Montway.
Hi Paige. Thank you for your review and recommendation.
Reviewed May 28, 2022
The driver and the communication were way better than the last experience that I had. They came earlier, which was great. I’ll recommend Montway though there’s one thing that they left a mess on. They left plastic and the paper that they put in the front crumpled. But it’s not a big deal.
Thank you for your review, Diana.
Reviewed May 27, 2022
Montway’s rep said that they would have the information to me of when they would pick up the car and take it, which would be in three to five days. I waited till the sixth day, and I called. The guy got his supervisor since nobody has called me and they scheduled it. But it got canceled. Then, they finally scheduled it and brought the car to Colorado. I talked to the driver on whatever day that he would be picking it up, which he did. He was very thorough. Then, we had it delivered to our daughter, who lives close by to where we live, and everything was fine that way. Other than the car being a little dirty from road grime, there was no problem with any type of scratch. It was perfect.
Thank you for your review, Priscilla.
Reviewed May 27, 2022
We called Montway and set up service for three days later. The transport was from Tennessee to South Carolina and this was done in a day. Everything went fine. The staff did the job and was very professional. We were satisfied. The cost wasn't way out of line too.
Thank you for sharing your experience with Montway, Stacy.
Reviewed May 27, 2022
The driver was right on time and he met us down the street where he could get his rig to be able to pick up the car. Also, when he came to pick up and load the car, he texted or called us on both ends, pickup and delivery. Everything went fine.
Thank you for your review, Lynne.
Reviewed May 27, 2022
They were professional. They called several times to tell me when they were leaving a certain place to pick up the car and when they got there. I told them to call me when they got near my address so I could meet them and they did. They unloaded the car and everything was fine.
Thank you, David, for your review.
Reviewed May 27, 2022
Everything went well and I'll use Montway again and recommend them. The pricing was good compared to the other company that tried to get me in at a lower rate just to lure customer in and then raised the price later on. So, Montway was the best one. The drive answered my questions and my call. Overall, it was a great experience with the company.
Thank you for your review, Phuong. We are pleased to hear about your great experience.
Reviewed May 27, 2022
I was with another company, and they couldn't find the pickup, so I reached out to Montway. They were very quick, and the rep gave me a realistic timeline. I got a pickup date, then the driver came and picked up my car. They were very friendly. Also, I'm pretty a nervous person, and they really calmed me down. One time was what time they would drop off the car. They gave me good time frame, and they definitely delivered within that. I'm happy with the service. The driver I first spoke to, when they picked up the car, was good. He communicated. The driver that dropped off the vehicle called and let me know how far he was and what time he will be here as well. The quote and the final close was great too. I explained to Montway that I was gonna have some things in the car, and they gave me a estimate for that. They were realistic with pricing, and it was good for me.
Hi Liesel. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your overall experience with us.
Reviewed May 26, 2022
Very easy process. They were kind and professional. It was the middle of winter and mother nature slowed things down~ but they kept us updated and the delay was minimal! In addition, they were very reasonably priced. I would definitely recommend this company.
Hi Julie. We are pleased to hear about your easy process. We appreciate your review and recommendation.
Reviewed May 26, 2022
Used Montway to ship two vehicles within the year and had no issues which either shipper whatsoever. Communication was excellent and the shipping of both of my vehicles were done professionally. Will definitely use Montway for all my vehicle transportation needs
Thank you for your review, Jonathan. We look forward to assisting you in the future.
Reviewed May 26, 2022
Everything was done online and the communication was fine. Montway kept calling to let me know when they had a driver, if it was gonna work for me. So, it was all good. The pick-up point was North Carolina and the drop-off point was Florida, and it took one day. The guy picked it up and dropped it off that night. He was a great guy. The vehicle was perfect when I saw it and the quote was completely accurate. People should go for Montway.
We appreciate your feedback, Russell.
Reviewed May 26, 2022
Montway was really easy to work with. I spoke to several people and they were all friendly and willing to help. They picked up my car one day and the next day, it was where it was supposed to be delivered. It got there in great shape too. Everything worked out fine, and Jorge, the driver, was really good, flexible and very nice. Overall, Montway did an outstanding job and I would definitely use them again.
Thank you for your review, Michael. We look forward to assisting you in the future.
Reviewed May 26, 2022
The first couple of times I used Montway, they were great. The last time I used them, I found it very difficult to understand the representatives. They were not English as a first language and were also very unresponsive and late in when they said they were going to deliver the vehicle. The only reason that I would consider using them again in short order is because the first few times were good. I'm going to see if this was just an anomaly.
The driver the most recent time seemed like instead of delivering the vehicle when he said was at home doing nothing and just decided he wasn't going to deliver it. He was terrible. I didn't see him personally. My job with this particular activation is transporting a vintage vehicle from place to place. We needed to go back and he wasn't there when he was supposed to be.
Thank you for your feedback, Jen. As a shipping company, we work and employ all over the world. Communication is very important to us. If there is ever any inconvenience with communication please let us know immediately. As we are happy to help resolve this.
Truck drivers have many regulations and policies that they must follow. Which could change their transit schedule entirely beyond their control. Due to this, we are unfortunately unable to guarantee transport or delivery times. We apologize for this inconvenience.
If you would like to provide additional feedback, please contact us at feedback@montway.com.
Reviewed May 26, 2022
I was put off by a transporter so I did a last-minute thing with Montway. The set-up was painless. I called and they set a time. My car was going from Modesto, California down to Las Vegas, Nevada and this took a day. The driver called when he got to my house. My son then let me know that the car got there as expected. This experience was a success and I would do it again if I need transport again.
Thank you for choosing Montway, Robert. We look forward to assisting you in the future.
Reviewed May 26, 2022
There was an increase in the ending bill from the initial quote because of the limited options but the driver did great. Montway was pretty professional and they did great work there.
Hi Phillipp. Thank you for your review.
Reviewed May 25, 2022
The whole process was user friendly-from getting a quote and booking online to the delivery, which was quick, efficient and affordable. The process from start to finish was a little over a week. I would definitely recommend Montway Auto Transport to my friends and family.
Hi Shay. Thank you for your review. We are pleased to hear about your experience and appreciate your recommendation.
Reviewed May 25, 2022
I used too many transportation companies in the last 10 years, I used Montway for 3 times, they are really the best. I don’t shop anymore whenever I need a transportation company, I go directly to Montway. Best service, best communication, highly recommend them. A⭐️⭐️⭐️⭐️⭐️
Hello Hani. Thank you for being a returning and loyal customer of Montway. We appreciate your business and recommendation.
Reviewed May 25, 2022
It almost feels unbearable to wait until the last minute, but things went perfect and as smooth as possible. Loved the driver and how responsive he was. Highly recommended! Will use Montway in the future for my transportation needs. Service-oriented team.
Thank you for your review, Amy. We appreciate your feedback on the carrier and recommendation.
Reviewed May 25, 2022
We had a Range Rover and then a Jeep Grand Cherokee shipped with Montway and these were on two different times. Everybody I had contact with was excellent, especially the drivers. I did an uncovered transport and made the drivers meet me somewhere because where I lived was not good for a big truck.
Hi Marc. Thank you for being a loyal customer of Montway. We appreciate your business and review.
Reviewed May 25, 2022
I was transporting my father's vehicle from Florida to New York. I googled and the reviews that I got on Montway sounded really good and they were nice when I first spoke with them about getting all the information. The rep took down all the information that I needed. At that time, I wasn't exactly sure of the day because I was still looking for a flight. When I gave him all my information, he just said, “Well, when you're ready, then just give a call.” I did that. Then when I told him the date that I was going to be there, he gave me an approximate and explained to me that I’d get a message saying when they would find a driver. I was impressed and I continued with them.
The quote was accurate but I had thought that when I first looked at it online, it said that it would be $750 more for a covered. I wanted my car coming up in a covered truck. The car wasn't in a covered truck though. They gave me a price of $1,000 for a covered, and after thee, driver was here, it was not in a covered. I did phone Montway and let them know and they said that they would look into it. In the meantime, I got a message from the driver saying, “Please call Montway back and let them know that I delivered your car okay, and it was in a covered.” He sent me a picture of a truck with two sports cars in it. My car wasn’t even in there.
I know it was not covered because I had pictures when they left down there and when they got up here, and the license plates were still the same. The two cars that were on it were still the same. So, I just messaged him back. He said, “Oh, I’m having problems because they won’t pay me, and this, that, and the other thing. Call them and tell them that they can give me my check.” I said, “I’m sorry for your troubles, but I’m not paying for a service I didn’t get.” Then, I didn’t hear anything more from him. He was very nice, but I cannot pay for a service I didn’t get. I understand him. He was trying to make some money, and he wanted to get here as quick as he can, but he could have been honest. Montway did refund me $500. I’m not dissatisfied with Montway, and I still would recommend them.
Thank you for your feedback, Sandy. We are happy to hear that the vehicle arrived safe and sound. But, are sorry to learn of the dissatisfaction with the carrier. It is important to us that we work with the most professional carriers out there. This feedback is vital to that. If you would like to provide additional feedback, please contact us at feedback@montway.com.
Reviewed May 25, 2022
The driver was really nice and showed up exactly when he said he would. It couldn't have gone any smoother. Plus, they gave me a discount for paying in cash to their driver. During the delivery, the driver told me to check everything out and make sure the vehicle looked satisfactory to me.
Hi Justin. Thank you for sharing your experience.
Reviewed May 25, 2022
Todd, the original salesperson, was a good guy 'cause I had to make a change to the pickup date and the car still got here before it was supposed to get here by three days. I was super impressed. Montway has a great transport service. Everything was exactly as stated, and the vehicle when delivered was perfect. Everything they have done has been great service. They delivered a Ferrari to me as well, and that car was unbelievable as well.
Hi Brian. Thank you for your review and feedback on Todd.
Reviewed May 25, 2022
I went with Montway because of the price and service. The setup was pretty quick and the vehicle was fine when it was delivered.
Hi Richard. Thank you for your review.
Reviewed May 24, 2022
They found a mover and they gave me a tentative date. The date ended up being the day before so they text me and showed up.
Thank you for your review, Taneka.
Reviewed May 24, 2022
I get a $50 discount every time I use Montway, but I usually have problems with them. I just had to give them one more chance but the last experience was very bad. I'm doing business with people out of state and most of the time, I pay these guys upfront so I'm trusting them with my money and taking a big risk. This last time, when Montway went out for me with South Carolina, the man was a senior citizen. He said he rescheduled his kids to pick him up and they left him all day Saturday until my time, five o'clock. He called in California and said, “Hey, you know the time when your driver’s gonna pick them up?” I had to call the driver and he didn't answer me till eight o'clock my time, saying, “Oh, I don't even have that no more ‘cause my truck broke down. We're getting someone else.”
I was very upset because the man said, “At my age, this is all I got. My kids. This is who I look forward to picking me up.” I said, “Sir, I'm sorry. If there's anything I could do…” Luckily, he was very understanding when that happened, but the first time I used Montway, it was the same thing and that made me question giving them my repeat business. Both cars ended up having a thing on them too. The more I'm doing this, the more I’m getting experience, and now I'm having the people videotape the car before Montway picks them up. Their small little things are costing me. Most of them was molding, but this last time was a fender and I usually buy cars that are one owner.
This time, I used Tiki's Auto Transport out in Paris for another car that I recently used. It was a mom and pop shop, but they were straight up with me. The guy told me, “I won't be able to get you the car until two weeks from now because we’re short staffed.” He also said, “You know what? I don't want this thing just sitting there on the web. I could post it for you, but I don't want to be responsible for it." He told me I could get someone else. That way, I won't lose my car and to me, that meant a lot. I went back and just booked yesterday with Montway. When I called, they made me feel like I was a priority, but once the deposit was done, that was it. It’s, “Good luck.” We asked for one to five days, but even eight days was not a problem. All I want is communication. Every time I call them, “I'm gonna give you a number to call,” which I already know is their 1-800 number.
Thank you for your feedback, Tadeo. Communication is absolutely essential to our business. We take feedback such as this very seriously and have shared it with our service provider to help improve services. I hope that you give us another opportunity in the future to prove why we are the number one rated auto transport provider in the US.
Reviewed May 24, 2022
Setting up the transport with Montway was very easy. I called to ask about it. I got a quote sent back depending on the days that I chose. Then when I was ready, which was about a month later, I called and arranged the date. It was very simple and I really liked it. The reps not only helped me then, but they contacted me later to follow up and kept up with me until it was time for me to make the reservation. The quote was very accurate, and the car arrived perfectly on time right to my son's door. My son checked it. Everything was exactly the way it left.
Hi Paula. Thank you for your review.
Reviewed May 24, 2022
The transport went very well. The driver was communicative. I was impressed with him. He seemed like a real professional.
Hi Alan. Thank you for your review. We appreciate your feedback on the carrier.
Reviewed May 24, 2022
I had a great experience with the courier driver. I got text messages about the status and everything went fine. Also, the final price was within $40 of the quote. The experience was quick, easy, and affordable with Montway.
Hi Christina. Thank you for sharing your experience with Montway.
Reviewed May 23, 2022
The driver notified me when he was leaving Florida and said he would call me two hours out, which he did. He then notified me 15 minutes before he arrived. He was congenial, very clean cut, and the way he handled himself and his ways, I could tell he was professional. Montway was great. They delivered the car right to my home, and I had absolutely no problem whatsoever. I used them a few years ago too.
Hi Rodney. Thank you for using Montway again, Rodney. We appreciate your business and feedback.
Reviewed May 23, 2022
Montway's customer service was awesome. She was very informative about everything. She explained all the details of how it’d be done, the options of being able to get a discount, being able to pay with cash if the driver showed up, and it'd be a little extra if I had to pay with a card. She was very helpful. There was an update as the gentleman picked up the vehicle and was on his way. As he got closer, he let me know that he was gonna be a day behind because of the weather. It was expected, but he was very informative and he let me know exactly where he was at all times. That helped calm my nerves quite a bit as well.
Thank you for your feedback on our representative and the carrier, Walter.
Reviewed May 23, 2022
Montway was the most convenient and the easiest. All the other ones wanted me to call in and do a bunch of other stuff that I didn't have time for. I just wanted to be done right away with my transport from Chicago to California. Customer service was fast and straightforward. The delivery was also fast and they communicated what time the car was gonna be there. It was actually there a little bit earlier. For the cost and how efficient they were, it was good. I probably could have gotten the service a little bit cheaper but it seemed like I would have had to jump through more hoops. Go for Montway. You could do your stuff online. They give you one quick phone call just to verify everything. They are efficient and have a good price. I would recommend it.
Hi Anthony. Thank you for your review and recommendation.
Reviewed May 23, 2022
When I started talking to Montway and made the initial commitment to have the car hauled, it went very smoothly. It didn't take a long time and I felt comfortable about the whole thing. The driver who picked up the car was extraordinarily good too. There was very good communication and we got along fine. I drove home after he left, and I was here when he dropped it off. He did an excellent job and the car was fine. I was satisfied.
Thank you, Gregory, for your review.
Reviewed May 23, 2022
Setting up the transport was quick and easy. The rep I worked with was very professional. Also, the driver was very nice and friendly. He took care of my truck. There was a little bit of a language barrier but I was still able to understand him. It wasn't too bad. I was able to track the vehicle online and see where he was at. He arrived prior to me arriving and he was able to deliver to the drop-off point, which was a Toyota dealership where the truck was being repaired. He coordinated with them and turned the car in.
We appreciate your feedback, Martin.
Reviewed May 22, 2022
My experience setting up the transport with Montway was very good, and what the rep quoted me initially was what it ended up costing for the actual transport. The driver called and told me when he would be picking up the car. He picked it up late on a Friday, which was 11:00 PM. But there was no traffic on the Key, which was good because it's very busy there. He then let me know that he'd be there sometime Monday evening, and that, again, was 11:00 PM.
Hi Patricia. Thank you for sharing your experience with Montway.
Reviewed May 22, 2022
My experience with Montway was one of the most pleasant experiences and I've been traveling and moving my vehicles back and forth for quite a few years. They're excellent.
We are pleased to hear about your experience, Heidi.
Reviewed May 22, 2022
I picked a different transport service because they were a little cheaper than Montway, but they didn’t deliver on their promise, so I canceled it. Then I went with Montway. Setting up the transport was excellent. The driver was very good. He notified me when he was on his way out here. He was extremely careful about unloading my car. He took pictures of the car. There was no damage to our transport. It was a very smooth transaction.
Hi David. Thank you for choosing Montway to assist in your auto transport. We appreciate your business and feedback.
Reviewed May 22, 2022
Everybody was pleasant. The rep was very knowledgeable. The quote was super expensive but it was accurate. The courier was courteous.
Hi Shaska. Thank you for your feedback on our representative and carrier.
Reviewed May 22, 2022
The transport was from Missouri, Ozarks to Southern California, up around Los Angeles, and the communication was good. The cost was fine as well, but Montway wanted us to drive the car to a certain place that's 60 miles away from the Ozarks. We said, “Well, wait a minute. It's a pristine, antique car. Why are we driving it to you? You come 60 miles and get it.” That was the beginning. They also canceled three times. Once, they said the truck broke down and had it confused. They were gonna bring it on Wednesday then they called and said, “No, we'll be there on Friday.” On Friday, they called and said, “No. Our truck isn't working.” I don't know about the truck not working though. They may not have had a driver.
No harm was done because there wasn't any critical nature to the transport. They just couldn't get their pickup dates together. They were experienced in transporting the car, but the scheduler and coordinator had an issue. It was also a little confusing at the California end. They were three blocks away and didn't know where to go. It was a little frustrating, but thank God the truck didn't break down on the way. We could recommend Montway. They transport cars and they got the ‘67 Volvo here in one piece. The driver did a great, professional job at loading, delivering and unloading too.
Thank you for your feedback, Patrick. As an auto transport management company, we evaluate every shipping option. We apologize that this can be a bit confusing. We do our best to make it as easy as possible. We will definitely take a look at your order and use it to improve services. Have a wonderful day!
Reviewed May 21, 2022
The set-up with Montway was really very easy and quick. The rep was very polite and the whole process went exceptionally well. They transported my car from Columbus, Ohio to Miramar, Florida and that took two or three days. The driver is bilingual and so am I so there was no problem communication-wise. I would highly recommend Montway's service. I was very pleased with everything. They delivered as they promised. The vehicle is without any dents or scrapes.
Hi Alicia. Thank you for your review.
Reviewed May 21, 2022
The driver wasn't very pleasant and my vehicle was dirty. He drove eight miles of gravel and had the windows down in the car in his trailer and filled it full of dust. Then he decided to rub the pain't saying that'd wash right up. Other than that, everything was good. It's not the guy’s fault that he decided to go gravel because the road was closed. He also told me that he had a big trailer and he couldn't go on city streets.
Hi Ronald. Thank you for your review.
Reviewed May 21, 2022
Given Biden's reduced fuel cost, the quote was pretty good. Everything was done online and I didn't talk to a human until I got my car, but it wasn’t bad. The driver contacted me personally and I met him a few miles up the road. It worked out pretty good.
Hi Daniel. Thank you for your review.
Reviewed May 21, 2022
I got great service and a great price. Customer service was great too. The driver called me a few hours before he arrived at my place. When he was here, he called me again. I had an uncovered transport so my vehicle was covered in dead insects but it was fine. It just needed a good carwash.
Thank you for your review, Wael.
Reviewed May 21, 2022
I had shipped my car down to Florida with Montway. I flew into Florida and happened to talk to the driver when I was at the airport. He said he was in West Palm Beach. I told him I just landed at the airport and I was gonna take a taxi to where I was going. He said he would drop the car off at the short term parking. That was awesome. I was able to just walk over, get my car and off I went.
On the way back, you can't ring a truck in the residence where I am. I met the driver at Home Depot, which is only about a short block from where I stay. I could walk back to my apartment from there. Timing-wise, it was very good. The driver was going to drop my car off, but I wasn't there. My car needed servicing so I asked him if he could drop it off at the dealership and that was what he did. I was able to pick my car up from the dealership when I came home. It worked out well. I didn't have to worry about them not showing up. They seem to be very reliable. I was in touch with the driver often. After he picked up the car, he would call me and let me know where he was.
Thank you for sharing your experience with Montway, Donna.
Reviewed May 20, 2022
My car was picked up somewhere in Minneapolis. During the transport process, I called the drivers and they told me that they were a couple of hours away. They called me before they got there so everything was fine. They dropped off my car in front of the house in New York and it was okay.
Thank you for your review, Adrian.
Reviewed May 20, 2022
Montway was very good. They showed up on time, they communicated, and prices were reasonable. I'm very happy. From California to Utah, the transport took three days to arrive. It was perfect.
Thank you for sharing your experience with Montway, Michael.
Reviewed May 20, 2022
Working with them was pretty good. The delivery time is very accurate. So, once I was available, the transporter had to come to pick the car up. But things took some time because the place I delivered to is in the city. Sometimes, they cannot park their truck into the city. At first, the driver asked me to go pick the car up. After some negotiation, he eventually drove my car to my place. But the description said the service is door-to-door, so by default, it should be door-to-door. I will refer Montway to my friends but I hope they can improve their service further.
Hello Kevin. We value your feedback and recommendation to your friends.
Reviewed May 20, 2022
Everything went fine with Montway. They picked up the cars. I had friends of mine load them up. Morris did a good job. He brought them down. I was extremely pleased with how fast he got them here. He picked them up at like 2 o'clock in the afternoon. He left Virginia Beach, and he was here by 9 o'clock the next morning. There was no damage. Everything was good. He checked everything out. I'm very pleased. Montway did a good job.
Hi Donald. Thank you for your review.
Reviewed May 20, 2022
I got the transport for someone and she got her car. As far as who I spoke with and the process, it's fine. She was satisfied with the delivery and it came earlier than she expected.
Hi Ben. Thank you for your review and booking with us.
Reviewed May 19, 2022
The rep was very impersonal and gave me a feeling that I'm just another number. Communication started with the company itself but I got a phone number a couple of days later and it seemed like I was calling someone's personal phone. But being COVID, a lot of people work from home so I went forward with the move anyway. The driver showed up and the transport turned out to be not what I expected. It was a transport sort of trailer but with a pickup truck, not a commercial transport. I got a little suspicious about that and I called my insurance company saying, “Well, look. If they steal my vehicle, then what?” Then the insurance company just assured me it’s fully covered. Other than that, the price was what they said it was. My son said the vehicle arrived fine. The driver was very patient with his schedule and met him at a time and location convenient to him.
Hi James. Thank you for your review. We are sorry to hear about your experience with our representative. Our team will look into your order and notify the supervisor of your feedback.
Reviewed May 19, 2022
Everything with Montway went great. Their customer service was outstanding. They were outgoing and made me comfortable. My car was transported from Delaware to Colorado. It took a very short amount of time. I was expecting a whole week, but it took about three days. I trusted Montway and it was worth it. Do it, too. Trust the company.
Thank you for your review and recommendation, Ramel.
Reviewed May 19, 2022
I called Montway and they gave me a quote right away. It was competitive, and I pulled the trigger based on that. I also did get another quote and it was in that same range. Montway was slightly less, but the key thing was they were very responsive. The pick-up point was on Fountain Valley, California, and the drop-off point was Altamonte Springs, Florida, and the service was good. It took a week, which was pretty quick. I was told that they would pick the car up within a certain time period, but they picked it up at the front of that time, which is just the way it can go.
The trucker that bid on the job was very professional and communicated the best he could. He also had a translator ‘cause he didn't speak English, so I was dealing with somebody on the phone. The trucker did a good job, and the whole experience was pretty painless. He called me and asked if I could meet him at a parking lot nearby, within a couple miles, and I did. He unloaded two other vehicles then unloaded my car then I just drove away.
Thank you for your review, Brian.
Reviewed May 19, 2022
I was very pleased with the job they did. I understood the cost of the service. The car arrived sooner than I thought. They did exactly what they said they would do and the cost was very reasonable. I would happily use them again.
Hi Matt. Thank you for your feedback. We look forward to assisting you in the future.
Reviewed May 19, 2022
uShip had a quote from Montway cheaper than Montway was giving to me. But I still went with the higher bid with Montway because it seemed like it was weird that uShip would have Montway do the shipment. When I called Montway, they gave me several talk. It was difficult because they gave me one price then gave me another price then they went back and gave me a higher price. They played too many games. It makes you not trust freight companies on how they charge you. But I was happy that the car was delivered nicely. That was perfect.
Thank you for your review, James. We value your feedback and business.
Reviewed May 18, 2022
Montway's price was better and they were easier to get ahold of on the phone. They were $100 cheaper than the other place. Their customer service was very good. I would use them again if I needed to. They let me know when the car was going to be here. I got email updates as far as where the car was, and they called me about an hour or so ahead of time before they were gonna arrive. The car arrived on time, and they brought it right to my driveway.
Thank you, Sherri, for your review. We look forward to assisting you in the future.
Reviewed May 18, 2022
The experience with Montway was painless. I called the driver to set up where we would move the car because where my apartment was located was inconvenient for a truck to come down. The pick-up and drop-off was close to my apartment. We found a longer street that he could park on that was a quarter mile away and for the drop-off, we did the cross street outside of my apartment. It was very convenient. I had a great service and would definitely recommend them.
Hi Travis. We are pleased to hear about your experience. Thank you for your feedback and recommendation.
Reviewed May 18, 2022
Montway's pricing is as competitive as anyone's. When I called Montway, I had told them what the car was. They seemed to understand what it is, just ‘cause there aren't many low cars. They did a good job but when the movers brought the truck, they brought the wrong size. Also, their truck was an 18-wheeler and they couldn't come into my driveway. So, I had to go to a shopping center and wait. Then when they got there, they couldn't get my vehicle on the truck. So I said, “Why did you bring a truck with that kind of a ramp, knowing that the car could not go up that ramp because it's a low-front end?” They didn't have an answer for that. So, they came back the next day with another truck.
Other than that, the driver was knowledgeable and once he got the right vehicle, things were fine. When the car arrived, it looked like it came out of a showroom. It was in perfect shape. The cost was excellent but the service was very poor in terms of not knowing my car.
Thank you for your feedback, Jeffrey. We apologize for what took place with the initial truck. We are pleased to hear the second carrier was to your satisfaction.
Reviewed May 18, 2022
The rep was very nice and professional. Things were better than what I expected during the transport. They had the move scheduled for one day and they said, “We have a driver open. Can we pick up your car on this date?” And I said, “Yes, sure.” And in an hour, he was there. Picked up the car and took off. And then way before we even got here, the car was already here. The vehicle was in excellent condition. Everything was the way I left it. I will use Montway again definitely.
Hi William. Thank you for your feedback on your overall experience. We look forward to assisting you in the future.
Reviewed May 18, 2022
Montway's price was competitive compared to other transporting companies, so I didn't have any complaints with it. The transporter was great too. He called me 45 minutes to an hour ahead of time and I was able to leave where I was at to meet him at my house. When I got there, he got the motorcycle unloaded. All I had to do was sign and get it inside the garage. I've used other companies in the past, and it hadn't gone as planned. Montway didn't have any problems with the pickup or the delivery, and they were informative the entire time, so I wouldn't have changed anything about it. It was quick service and they were friendly people. I get motorcycles transported all the time and I would definitely use this company again. They did an excellent job.
Hi Jason. Thank you for choosing Montway, to assist in your auto transport. We look forward to assisting you in the future.
Reviewed May 17, 2022
They answered my questions. I asked difficult ones but they referred me to another representative and my questions were answered. The set up went very smoothly. The driver was flexible. We coordinate the pickup place. I got him to agree on a pick-up place and time and met him there.
Hi Eric. Thank you for your review.
Reviewed May 17, 2022
I recommend Montway. Everything was good. The rep was great.
Hi Dustin. Thank you for your review and recommendation.
Reviewed May 17, 2022
I used Montway to have my car delivered from Tampa to Ohio. The delivery took about a couple of days. The experience was good.
Hi Quyen. Thank you for your review.
Reviewed May 16, 2022
I had a very good experience with Montway without knowing anything. I kind of panicked about having to move this car. I moved out of state and I was moving it to my state. I got online and looked up how to move a car. Then I found something about the best transporting service and Montway came up as one of the top 10. I also had a friend in the moving business and he said that's who he would use.
The car was my dad's antique car. It’s a 1974 convertible and it's been his baby forever. It was kind of wintertime, and I wasn't able to be there to get the car loaded up. I was uneasy about it because I didn't know anything. I didn't know what kind of vehicle it was going to be in. I was advised it's better to have an outdoor truck than an indoor one because the cars get knocked around. I had the car moved over from the house to the Buick dealership, and I had made sure that the car got safely on to whoever was coming. It turned out like the best story ever. I didn't have any idea of what was going to happen, and the guy who I've been working with at the Buick dealership said, "It was a really nice guy. Your car's inside. It's gonna be well taken care of." So, that was good. I didn't know that they tied the cars down, and it was also good because it was winter. I was worried about rain and snow and ice on the car.
This wonderful guy showed up and the car was in mint condition. I'm in Maine and the car came from New York state. The car was in a trailer. The guy had a pickup truck. The car was all tied down, and it took him like 20 minutes to get the car out of his trailer. He was a super nice guy. I felt like we were really lucky how well it went. I let the guy know and I let Montway know, too. I would use Montway again.
Hello Elaine. Thank you for sharing your experience with Montway.
Reviewed May 16, 2022
They gave a reasonable quote. The reps were great and the delivery was nice. The mover called and told me he was leaving Atlanta and the traffic was terrible. I sent the car back again 'cause it had some damage, but they had documented that. So they sent a guy on his way back to Miami. He picked it up and carried it back to Georgia. But they did pretty well. I would use Montway again.
Thank you for your feedback, Tom. We look for to assisting you in the future.
Reviewed May 15, 2022
It took a little longer for the reps to be able to get the actual pickup date, but once the car was picked up, everything went smooth. The driver did very well. It was a couple of cars, and they were fine when they arrived.
Thank you for being so patient, Joseph. We appreciate your feedback.
Reviewed May 15, 2022
This is the first time I've ever had a car bought online and had it shipped to me, so it was an interesting experience. I trusted the dealership’s recommendation on a shipping company but they dropped the ball and never picked the car up. I assumed it would be delivered on the day that they told me it would. I emailed and called them, and they said, “They never even picked the car up.” So, they just dropped the ball and didn't let me know.
I went online and found Montway Auto Transport. It's not the least expensive option out there. I paid $400 more for that service than the original. But I was so glad that I did because they were the highest recommended on the internet. And I was amazed. They showed up at the front door on schedule. Communication was great. The pickup was in Newport Beach, California. The drop-off was in Salem, Oregon. And it took four days. The man got my car off the truck and went around the entire thing and dusted it with this little duster thing that he had. And I said, “Wow! Okay!” I tipped him because I was really impressed.
When I called the company that I called that dropped the ball to let them know that, “Hey, I've commissioned another company to do that,” they asked, “Well, what company did you go with?” I said, “Montway.” And they said, “Oh, boy. I wouldn't go with them.” I don't know where they get the gumption to blow me off and tell me that I shouldn't go with the highest rated company that's online right now. They were amazing.
Hi Zachary. Thank you for your review and for choosing Montway to assist in your auto transport. We are pleased to hear about your overall experience with Montway.
Reviewed May 14, 2022
Montway did everything they promised with the exception of, on their website, they say they are going to provide me a bill of lading when they pick up the car and that was not the case. So, they either need to fix the website or they need to clarify exactly what that is. But other than that, as far as what was promised when I made the request to when they picked it up to when they delivered it, the service was excellent. There were a couple of phone calls and it was easy to get through and talk to them. So, that was all good.
Montway picked the vehicle up on the day they said they were going to, which was on the first possible day they could pick it up, and they dropped it off within four days. They got the vehicle there within the time frame they said. So, I was very satisfied with that. I was very leery of these auto transport companies because they don't have the greatest reputation on doing what they say. But Montway did exactly what they said they were going to do. So, I would highly recommend them.
The bill of lading is signed at both pickup and delivery of the vehicle and is to be requested from the carrier, John. We will be sure to make this clearer so there is less confusion. We are thrilled to hear that everything went well with your shipment, thank you for choosing Montway.
Reviewed May 14, 2022
They were great from start to finish from the moment they got booked. The driver was very communicative with the people he picked the car up from. Then when he got over here, he got it right off. The car is in good shape.
Frank, we are glad to hear that the communication was to your liking. We look forward to working with you again!
Reviewed May 13, 2022
Montway was pretty straightforward and the details were clear on what they were doing. The timeline was a little bit off, but we knew that the truck faced a lot of challenges for that. Also, they gave me a little bit of a discount because of that, which was nice. They kept me posted on where the vehicle was and they gave me a heads-up. I didn't have any challenges getting the car. It was in good condition.
Henry, we are absolutely thrilled to hear that everything we well with your shipment. We truly love to hear about our carriers who go above and beyond, we will be sure to pass on the kind words.
Reviewed May 13, 2022
The young man was professional. I had a comedy show going on at the time, and he called me 40 minutes out. We met up perfectly on time. He helped me get the car off. And I can only give them a 10. It was very good.
Hi Darryl. Thank you for your review and for sharing your experience with the carrier.
Reviewed May 13, 2022
I'll use Montway again. They were the third one that I contacted, and they were the first one to get back to me. They were reasonably priced. There were lower ones but the lower ones didn't guarantee a time and Montway did. The truck driver was awesome and couldn't have been nicer. He had to move four or five cars o get my little car ‘cause it was pretty well tucked in underneath. They watched it pretty good on the way here. He sat around and talked for a half hour because he had some cool other cars on there too that I looked at.
Daniel, we are very glad to hear that everything was to your liking. We strive to provide competitive rates that are fair for both our customers and our carriers. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 12, 2022
Efficient, friendly and they also kept me up-to-date on the status of my vehicle. It was in good shape. No one had rummaged through it. It was a excellent experience for me considering moving is traumatic enough. They took the ease of a stressful situation of moving my vehicle to a very pleasant experience.
We are glad to hear that our team provided outstanding service to you, Val. Thank you so much for the kind words, and for choosing Montway.
Reviewed May 12, 2022
The experience was a lot smoother than I expected it to be. I didn't hear from Montway after they introduced me to the driver but the driver was cool. He gave me text message updates and the transport was quicker than they gave me the window for. Montway did their job. If they are vetting the drivers and they're all as good as the one that I got, then they're doing everything well.
We are thrilled to hear that everything went well with your shipment, Attila. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 12, 2022
Montway did a great job. The driver told me how much I needed down and how much it was gonna be when it was delivered. Then, he picked up the vehicle and delivered it in a timely fashion.
Jason, we are thrilled to hear that everything went well with your shipment. Thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 11, 2022
I schedule my car and they say after a few days they will pick them up and they give a time and day but it didn't happen and I received a another mail that it will schedule it another day. Again I've waited but it almost 2 weeks. Just the same. Email. Nothing happen and they also get a down payment even though it says that will get the money after the car is delivered. It's a waste of time. It feels like a scam.
Hello, I've checked our system with the information provided here and am unable to locate any shipment. I have private messaged you for more information and did not receive a response. I believe you may have the incorrect company, as Montway is transparent in its services and provides all customers with shipping estimates. We also inform all customers of our pricing options. For clarity, Montway charges a deposit at the time of dispatch for all shipments.
I would love to learn more about your situation and help in any way I can. Please email me at feedback@montway.com with your shipment information. ^RK
Reviewed May 11, 2022
using them. They took my jeep from N.Y. to CA.
Thank you for sharing your experience with Montway. We appreciate your business and recommendation.
Reviewed May 11, 2022
My car broke down in the middle of nowhere in Texas. After 3 days of calling around trying to find someone to service it, I gave up and decided to ship my car home. They picked my car up within 24 hours. They were in constant contact with pricing, confirmation, delivery. They followed up all along the way. I couldn’t suggest anything that needed improvement. Excellent service on every level.
Thank you for your feedback, Ronna.
Reviewed May 11, 2022
Montway is awesome. Whoever they've contracted with was fantastic. I didn't know if I was gonna get the car when I needed it but it turned out that the driver picked it up early and delivered it early too. He was in touch with me 24/7. Everything was perfect from start to finish and I couldn’t have possibly been happier.
We are so glad to hear that setting up your transport was easy and the transport went well, Michael. Thank you for your kind words, and for choosing Montway.
Reviewed May 11, 2022
Everybody worked around my schedule really well. It was an easy pick-up and the driver was very friendly and helpful. Any time I called, the day before pick-up or drop-off or when I was on the plane, they would pick up the phone and I could get in contact with them instantly at any time I needed an update. Also, the price was good. I couldn't have asked for a better service.
Thomas, we are very glad to hear that everything was to your liking. We strive to provide competitive rates that are fair for both our customers and our carriers. Thank you for choosing Montway!
Reviewed May 10, 2022
Montway's customer service was good. Whenever I called, they answered what I was asking. It took a little bit to finally get someone to pick up the vehicle but then, I got the vehicle before I thought I would get it. The transport was fast.
Karla, we are glad to hear that the communication was to your liking. We look forward to working with you again!
Reviewed May 10, 2022
Montway did a great job. The driver in particular was wonderful. He did terrific care about the car and represented Montway extraordinarily well. He's the kind of guy I would want working for me. I told him to make sure he met with Brian on the delivery end, who owns the place that I had it dropped off to, so that he can introduce themselves for any work that they may need.
We are so happy to hear that despite some delays everything went well with your shipment, Jim We do our best to provide communication and service that works best for the customer. We truly thank you for your kind words, we will be sure to pass them on to the carrier.
Reviewed May 9, 2022
Montway had some pretty good reviews on Yelp, so I reached out to them. I had originally got online and did the price quote and the website spit me out a price. Then I called the representative and I purposely did not tell him that price to see if the price he would give me would be the same price that would be online, and it wasn't. So, I had to tell him, "Hey, well, your website says this." He backpedaled and ended up giving me that price.
As far as the driver, he was stellar. He texted and called me all the way through the process. He texted and called the guy who picked up the car on the west coast. He was very professional. Overall, Montway is a good company and they had a good process all the way through. Just be aware of the quotes that they give you.
Thank you for the feedback, Michael. Montway uses the latest and most sophisticated pricing technology. It takes every detail into account. So the slightest difference in how the data is entered could cause small variations in the price. On top of this, shipping rates are based on real-time market data and change daily. Sometimes on the same day depending on global economic situations. We provide customers with a quote so they have an idea of what the estimated cost will be to ship their vehicle.
I am happy to hear that the transporter did a stellar job! That is exactly what we expect from the transporters we work with. We'll be sure to share your feedback.
I would love to discuss further and encourage you to contact me directly at feedback@Montway.com. ^RK
Reviewed May 9, 2022
The driver was good. However, I kind of thought he was stealing my car because he didn’t give me any paperwork. He came over and asked me to give him the keys. I did and he drove away. But the car showed up as promised. I was talking to this guy over the phone for 20 days. Montway uses independent truckers. It sounded like this guy came up to California with a truck and was simply going back with a car to keep them going back empty or maybe several cars. But it worked out fine and I was happy.
Alan, we are glad to hear that everything went well despite some communication issues with the carrier. We thank you for your kind review, and thank you for choosing Montway!
Reviewed May 8, 2022
I needed to send a car to my son at school and Montway was highly rated on the internet, so I used them. The driver was fine and very quick.
We are glad to hear that your transport went quickly and smoothly, Dan. Thank you for choosing Montway.
Reviewed May 8, 2022
The driver provided a timeframe that he'd be there. He was here at that time and kept checking with me. He loaded the car and drove it 2,500 miles from Ohio to Colorado. He ended up delivering it on the day and the time that he said he would. It was a very smooth experience. Montway does a nice job of following up and providing you a lot of detailed information on transport.
We are glad to hear that your transport went smoothly, and the communication was to your liking, John. Thank you for choosing Montway.
Reviewed May 7, 2022
It was excellent with Montway. On the phone, even though they have an accent, I still clearly understood them completely. Another thing that stood out to me was this was my first time requesting a service like that, and they knew that I'm a woman, but they didn't try to push me. They weren't manipulative. They didn't increase the price later on. Everything was 100% smooth from beginning to end. I felt so comfortable with everything and they explained everything as well. There were no unexpected changes. I would tell others to go for Montway. They’ll be happy with their decision.
Hi Nicole. Thank you for sharing your experience with Montway. We also appreciate your recommendation.
Reviewed May 7, 2022
Montway was pretty flexible, quick, and inexpensive. They got great communication, kept me up to speed and coordination as to the estimated time of arrival, and the car got here safe and sound. The cost of the service was well worth my money. I would highly recommend Montway.
We are glad to hear that the communication was to your liking, Alex. We look forward to working with you again!
Reviewed May 6, 2022
The service was excellent overall. In the end when I paid the amount to the driver at delivery, I didn't get any receipt. Montway says, Driver needs to give it, Driver says it is how Montway's app works, he doesn't have any other means to generate receipt. That was not good. Please fix your app to generate a receipt for the final remaining payment and send it out to the Customer at delivery.
Thank you for your review, Joji. We value your feedback and will notify the appropriate department.
Reviewed May 6, 2022
This is the second time that I've used Montway. My children live out in Southern California and I live in upstate New York so I had them take a Dodge Challenger out there for me. I also had them bring it back. The people that helped set everything up were fantastic. It was painless on my end. The driver was a very nice, young fellow but he couldn't speak very much English. But somebody else called me after he showed up to make sure that they showed up and gave me a phone number to make sure it was the right drive. That was helpful.
The driver had a 36 foot enclosed trailer and that was the first time anybody picked up my car with that type of an enclosed trailer. Coming from California to upstate New York, he hit the states that were using salts on the roads. The car had a fine film of white dust on it. I had to wait for a couple two or three days for the weather to be nice enough for me to go out there and wash it. When I was in California, I got the phone call that the driver was going to be picking up my car at a specific day and time. But, again, with the language barrier, I could barely understand what the gentleman I was talking to said as far as them tacking on an extra $100. It was supposed to be $2,249 and that ended up being $2,349. I'm a little bit dissatisfied with the language barrier and that extra 100 bucks.
Thank you for your feedback, Kevin. We are happy to hear the transporter did a great job. Feedback is very important to us. We will be utilizing this to evaluate some service protocols so that continue to deliver the best service possible.
Reviewed May 6, 2022
It’s very good service overall. The transport was fast and it came very well. It was supposed to arrive in three days, but it came in two days. Everything was okay when the car was delivered.
Happy to deliver professional service. Thanks for choosing Montway!
Reviewed May 6, 2022
I liked Montway's price and schedule. The driver was very punctual and kept in touch with me via cell phone. He let me know very well where he was at at all times. I decided jointly on where to drop it off because I live on a dead-end road that was very muddy at times. He had a full-size semi transport truck. He could have gotten through, but he had to back up on a muddy road for about a mile to get around. So, we just met at a local gas station off the interstate. He dropped it off there. Overall, Montway was very professional and quick. The quote was accurate for the final price. There was no adjustment on it. It’s a very competitive quote.
Thank you for the review, Gregory. We are happy to hear that the transporter did an excellent job. We will be sure to share your kind words with them. Looking forward to the next move!
Reviewed May 5, 2022
Folks on phone from initial call were professional and very helpful. Details were explained thoroughly. I paid entire amount at pick up at my choice. I did not want my receiving agent to "mess with payment". Max the driver was professional, knowledgeable and helpful at pick up and per my receiver on delivery.
Thank you for your review, Randall. We appreciate your feedback with our representative and carrier.
Reviewed May 5, 2022
Car picked up delivered on time. Dispatch and driver kept us informed of pickup and delivery. The drivers were courteous and customer service was excellent. Estimated cost was right on the amount. I highly recommend Montway. We shipped two cars at different times. Both were good.
Thank you, Glen, for your review. We are pleased to hear both experiences went well.
Reviewed May 5, 2022
The reservation process was fast and value outstanding compared to other transport companies we contacted. Great communication throughout the entire process. Mike and Mike were very easy to work with and delivered my vehicle as expected. I will absolutely use use them again!
Hi Blake. Thank you for your review.
Reviewed May 5, 2022
My car was delivered, quite dirty, but with no marks or scuffs of any kind. The driver was a highly experienced professional with over 20 years of car hauling experience. His communications were quite good and I would say this was one of those 10 out of 10 experiences.
Thank you for your review, Larry. We appreciate your feedback on the carrier as well.
Reviewed May 5, 2022
This was a last minute booking and I was nervous to ship my car. Car was picked up quickly and delivered within the communicated window. Driver was very nice and took good care of the car. Will definitely use them again.
Thank you for your review, Brian. We appreciate your feedback on the carrier.
Reviewed May 5, 2022
Yes great experience. And I have referred a few friends who will be transporting their kids’ cars back home in May! The customer service of the driver was 100%. He carefully loaded our car. Gave specific directions and his cell phone number as well to keep in touch. We arranged a proper meeting place for pick up and delivery which worked well for loading and unloading.
Hi Wendy. We are pleased to hear you were referred to us by your friends. Thank you for choosing Montway and leaving us a review.
Reviewed May 5, 2022
All was good with the customer service rep. I was able to get an answer as soon as I needed it and everybody was friendly. The quote was fairly good. It was probably the cheapest, which was another reason why we went with them. There was another company that was just a little cheaper but I was a little apprehensive because they didn't have the best reviews. So, Montway seems to be the best one. The driver was delayed by a couple of hours. He was supposed to deliver the car the day prior but he was prompt about sending us a message and letting us know that he would be there the next day early in the morning. So, everything was smooth and easy. My parents received it in their home. The delivery person dropped it off and received the cash payment. It was nothing where it was a hassle.
Thank you for the review, Christina. Communication and transparency are what have kept Montway ahead of the pack. And in auto transport, it is absolutely necessary. We are happy to hear that the transporter did a great job and are here if you need our services again in the future.
Reviewed May 5, 2022
I was very satisfied about what Montway did when I tried it the first time that I used their service three times. The rep and I communicated by email and everything was great. They were very comprehensive. The driver was nice too. Delivery took five days and it was on time. The only issue I got was I was specific on door-to-door service, but when I asked them to drop off my car, they could not. When I asked them to pick up my car to Hollywood Hills next to my door, it was not possible as well. I had to figure out how to manage with a different driver to drive me to the car. I live in Hollywood Hills and no trucks could come to me. I had to go down the hill and walk back.
Thank you for the feedback, Alexandre. Communication is very important to great service. So we're happy to hear things went well. For door-to-door service, the transporter will come as close to the locations as possible. But due to their size and other various restrictions, they may ask to meet nearby. Our team is always here to help in such occurrences as well. We look forward to future moves.
Reviewed May 5, 2022
Montway's service was good and the price was much better than anyone else I had checked out. They came, picked up the car, and dropped it off after a few days. So, I was satisfied. The driver called me on the phone in the morning. The only issue we had was because he had a huge truck, he couldn't get into the street. I had to take the car out somewhere where it was a big enough parking lot for him to maneuver, but he communicated all that with me over the phone.
Thank you for the review, Shiraz! Auto transporters have a lot of restrictions, which makes communication essential to great service. We look forward to helping again in the future.
Reviewed May 4, 2022
The person who gave me my new used car was very nice. Car came dirty but what do you expect when it was hauled outside in the weather which was the cheaper way to get the car to EL Paso Texas from Florida.
Hi William. Thank you for your review.
Reviewed May 4, 2022
I used Montway once before and everything went great. I had their phone number and I called them directly the second time I needed their service. The guy that set up the transport for me was Vadim and he was great. I was an auto dealer so I've shipped thousands of cars. Since I haven't been an auto dealer, this is my second time shipping a car. Montway was awesome and the guy that delivered the car was really good. For trucking, they're usually abrupt people and get what you want when you want it, and you don't get it on time. There's always something but I didn't find that with Montway. That was why I called them a second time and I had used them again.
I was told the transport would take about 8 to 10 days. A guy came out and took a picture of the car. I shipped the car from Washington State then I flew to Florida, the following day, where it was going and accepted delivery here at my house. I would call the driver and he would call me. I knew where he was at and what was going on all the time. If I missed them, they always called back. Trucking companies are notoriously terrible about all this stuff but the people I had for my transport were not.
They delivered the car when they said they were going to. I would definitely recommend them. My car was a 2012 Camaro ZL1 that's got 12,000 miles on it. It doesn't have one single scratch anywhere on it. They brought it here and they walked around the whole car with me at the same time. They did everything and made sure I was happy.
Trucking companies lie all the time and are terrible. They don't do what they say they're going to do and they don't show up. Montway did all the opposite of that. They showed up when they said, there wasn't any damage to the car, and there weren't any more charges. The drivers I had were not like the old abrupt sort of burnout old truck drivers. They were nice people that care for your stuff. It was a great experience.
Thank you for being a loyal customer of Montway. We appreciate your business and value your feedback.
Reviewed May 4, 2022
Montway is one of the most responsive companies and they got back to me fast. Their customer service was quite personable. The rep I was in contact with was very helpful in answering questions. Pickup and delivery went pretty well. The quote we got was pretty good given the positive experience I had as a customer.
Thank you for the review, Adrian. Communication is very important to us in order to deliver the best service. We are happy to help any time!
Reviewed May 4, 2022
I contacted and spoke with three different companies. Everyone knew the car that I was transporting and no one suggested that I would need a trailer with low ground clearance on it. I got pricing for an enclosed, and then the woman from Montway said they would recommend doing it enclosed. She explained why and it made sense. She was the most helpful and was patient with me. I was very pleased. I would recommend Montway in a heartbeat.
It was pleasurable. The company that they picked has a contract with Ferrari to move Ferraris around. Also, they were picking up another car in Fort Collins. The driver was also the nicest. He was very thorough. He noted everything. He walked around the car and took pictures, said my car was the easiest car in his load because it was the smallest. He was very careful. He also showed me another car that he was carrying. He was on time, despite the fact of getting out of Fort Collins a day later than he anticipated. It couldn't have gone better. The only way it could have gone better if it would have been less expensive, but they know what they're doing.
Thank you for choosing Montway, Robert. We appreciate your business and recommendation.
Reviewed May 4, 2022
Montway's people were good. But one of the initial drivers who would pick up the car bailed out. But Montway found somebody within 24 hours to pick up the car and it was delayed by one or two days. But I felt so good that they were on top of it that I didn't let it bother me. I would use Montway again.
Hi Robert. Thank you for your review. We look forward to assisting you in the future.
Reviewed May 3, 2022
My experience with Montway was excellent. I had a 1941 shipped from CA to NJ without any problems. I did not have a deadline to meet and it took about a week to get a driver and it was delivered without any issues in about 5 days.
Hi Elizabeth. Thank you for sharing your experience. We appreciate your business!
Reviewed May 3, 2022
I had a very pleasant experience with Montway. They were really easy to work with. The driver was here at 8 o'clock in the morning just like he told me he would, and pulled up in front of the house. We unloaded it and we rolled it in the driveway and to the back of my house. They weren't the cheapest but I was happy with them. I would use Montway again.
Thank you, George, for your review. We look forward to assisting you again in the future.
Reviewed May 3, 2022
Everything was good. I called a couple of times, found out where the car was and when it was coming. A guy came here and dropped off my car. He helped us unload it. It was in one piece, so I was happy. It was also here in a timely fashion and I was surprised how fast it got here. I'll use Montway again. They are the most dependable transport company. They even delivered a car for my friend in Hawaii.
Hi Jeffrey. Thank you for your feedback!
Reviewed May 3, 2022
Montway had good communication. Everything was done as explained. The car was picked up and delivered timely. The driver kept us updated. The quote was exactly what they told me it was gonna be and because I had all the year, make, and model, they gave me a discount. Everything kinda worked out. So, it was a great experience.
Thank you for the review, Valeria. Communication is incredibly important in auto transport. As each shipment is unique, having as much detail as possible makes it much easier to find the right transporter to do the job. We look forward to future moves.
Reviewed May 3, 2022
I moved from Maryland to Arizona and got my two cars transported by Montway. That took three days and the service was pretty good. The driver texted and called then we set up a place for him to meet because it was just too tight to come into the neighborhood to drop the cars off. The driver was pretty good. The only thing was the cars were really dirty when we got them. There was a car that was over the top of ours that leaked oil down the front. But we cleaned the cars and everything came off with no harm to the paint.
The cars were on the same transport and the quote we got was also consistent all the way around. The prices were actually comparable to another place. It's just the other place offered to clean the vehicles before they dropped them off. That aside, I would use Montway again. I was actually thinking about using them again to move a motorcycle if they do that.
Thank you for your review, Kenneth. We do transport motorcycles and are happy to assist you with the transport.
Reviewed May 3, 2022
I deal with Paul and he's an outstanding gentleman. He takes care of me every time and makes sure that my needs are met. I can contact him by phone and text message. He is always friendly and takes the time to figure out what's going on and what I need done. But some of the drivers have been really bad. had one driver wreck one of my cars. And then I had another driver deliver a car to the customer, and the vehicle was damaged by the driver. And he tried to pay my customer 300 bucks to make it go away when there was over $2,000 worth of damage. can't even get in touch with the driver and company right now because they're dodging my phone calls ‘cause they need to pay the bill to have this car repaired. I'm about to lose the deal and the customer wants to return the car which is going to cost me $87,000. But as far as Montway themselves, they're friggin’ spectacular.
Hi Mark. Thank you for your review. We also sent a private message in hopes of being able to assist in your challenges with a carrier.
Reviewed May 3, 2022
Everything was alright and the driver got there on time.
Hello Robert. Thank you for your review.
Reviewed May 3, 2022
I had a very good experience. They picked up the vehicle from home, and they delivered it to our apartment at Florida. The timeliness, the appointment they gave, the delivery time, everything was positive.
Hi Nasser. We are pleased to hear about your experience. Thank you for sharing your experience with Montway.
Reviewed May 2, 2022
We were in Marco Island in Florida and I had my Infiniti Q80 shipped back instead of driving. Montway gave me a fair quote and it was fine. I did an uncovered transport. They contacted me ahead of time then they called when the guy was on his way for the delivery. They brought the car right to my house. They did a great job.
Hello James. Thank you for sharing your experience with Montway.
Reviewed May 2, 2022
I would recommend Montway for moving or having your car moved in different states as the overall process was quick, convenient, and the persons that I was in contact with were very reliable. Pickup was at Jersey, drop-off was California. I was told it would take 10 to 12 days, but it ended up taking only five days. The driver was quick. He called us two hours before he said he would get there. And as soon as he did, he started unloading, and moved the car to our driveway. The car got a bit dirty, like dust on it. But condition-wise, it was fine.
Hi Daniel. Thank you for your review and recommendation.
Reviewed May 2, 2022
They were efficient and professional. They got the car to where I had it had to go. But they had to wait till their trailer was filled and I thought the car was gonna get there a little earlier. I had to call them to find out when the car was gonna be there. Initially, it was supposed to be there on a Tuesday or Wednesday. It didn't get there till a week later. Other than that, it was a very good experience. I'd use them again.
Hello Jeannine, thank you for providing your feedback. I checked our records for the order we had for you. From what I could see, your order was dispatched with a Friday pickup, and next Friday delivery. The shipment was picked up and delivered exactly on those dates. We don't have any notice of a Tuesday or Wednesday delivery schedule. I would like to look into this further to understand where this miscommunication may have occurred. Please email us at feedback@montway.com with your order information.
Reviewed May 2, 2022
Working with Montway was very good. I moved from Austin to Virginia and they were very efficient. They did a great job. They transported the car very quickly. The car came early which saved me a lot of money because the car rental is very expensive. The driver was professional and a very nice guy. He came with the car here. The other second half of the payment was in the form of a cashier's check and I forgot the check at home and he waited with the car for a few minutes until I got the check. He wasn't angry and he was also communicating with me on his cellphone about when was he coming. He called me an hour early and then another phone call 15 minutes prior to arrival. It was my first time to use Montway and definitely, I would consider it if we move again.
Hi Peter. Thank you for your review. We are pleased to hear you would consider using us again.
Reviewed May 2, 2022
I was very pleased with Montway. The gentleman that picked up my car was amazing. I originally started out with Sherpa, and they quoted me a price. I kept asking if they were going to keep it, and they said, “Oh, yeah. It's locked in.” Then when it came to where I had to move, they shot up the price. I said, “Well, no. You didn't say that.” They said, “Oh, yeah. It’s all down the email.” Everything was a big deal. I was trying to move at the time. It was extremely irritating.
So, I checked estimates and backgrounds and Montway seemed to be pretty good. I liked the way they transported the vehicle. Everything went according to schedule. The driver showed me the truck and he explained how he does it. Another thing that was really good, too, was I had plants I had to transport and it has to be the driver who makes that decision because of the weight. He told me as long as it was packed in correctly, I got to put some things in my car. That helped out a lot. I liked it. The car was delivered on time. I got messages stating where it was and how far out it was and when it was going to be delivered. I iked the whole experience.
Thank you for the review, MaryLou. The most important part of auto transport is communication and transparency. It's a complicated industry with a lot of rules and restrictions. We do our best to make it as easy as possible for all our customers. Happy to hear the team did a great job. If we can help again just let us know!
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