Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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- 4,955,484 reviews on ConsumerAffairs are verified.
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Reviewed Oct. 10, 2023
The rep was very reasonable, met our needs and explained everything accurately. The driver was in a hurry and a little brusque when he picked up our vehicle. He did a good job though and he had it securely on his truck. When he dropped it off, he was a little bit brusque too. He was in a hurry to get things going to get the car off the truck and get on to his next drop-off. But everything went very smoothly and the car came down without a problem. I appreciate the accuracy of Montway’s pickup and doing exactly what they said they would. It’s important that they do what they said they would because once you sign up for something, you expect it to be done on a certain day. And if they don't, then we're in a jam because there's no time to make other arrangements.
Thank you for sharing your experience with Montway Auto Transport. I’m glad to hear that the representative was reasonable and met your needs. However, I’m sorry to hear that the driver was a bit brusque during both pickup and drop-off. It’s important for drivers to be courteous and professional at all times, even when they’re in a hurry. Thank you again for sharing your feedback. If you have any other questions or concerns, please don’t hesitate to reach out. -RK
Reviewed Oct. 10, 2023
Montway’s customer service reps were very responsive. I filled out a questionnaire online and within a couple of hours, I had a response back from them with all of the information that I needed as well as the information I needed to give to them. Any questions that I had regarding the move, I could call and someone answered the phone right away. It was very surprising. The pick-up and delivery went very well. The driver was in communication the whole time, letting me know when they would be there to pick up the vehicle. I had someone else on the other end picking up the vehicle and they were able to communicate with that person as well. So, it was very good communication on both ends. Montway did a good job and I would recommend their services. Nobody wants to pay a lot of money but I was happy with the price.
Thank you for the amazing review, Angela. Communication is vital to our services. So we're glad to hear that everything was communicated effectively. If we can ever help again, please let us know. -RK
Reviewed Oct. 10, 2023
The first person that Montway sent wasn't equipped to get the vehicle out of the garage by themselves. There was a little miscommunication. So, they made the adjustment and sent a different group. The whole process was smooth and great. We transported a classic Land Cruiser from LA to Colorado and it took three days. The communication with the driver was great. He gave plenty of notice and told us when he would be there. He was on time and prompt when he got there, considering he was coming from 1,200 miles away. I’d recommend Montway. They made it smooth and took care of the vehicle out of an enclosed trailer.
Thank you for sharing your experience, Bruce. Auto transport can be a complex process with many moving parts. So we're happy to hear that our team was able to make adjustments and get the right people to do the people. It's important to us that we provide the best service we can at any time. Thank you for choosing Montway and if you have any further questions or need assistance, please let us know. -RK
Reviewed Oct. 10, 2023
Their quote was a little bit higher than some of the other ones, but I wanted a reputable company. Setting up transport with them was very easy. The driver was awesome too. I was very happy with the transaction. They did a great job.
Thank you for the review, Rebecca. We appreciate your feedback as we strive to deliver great service at a competitive price. If we can help again in the future, please don't hesitate to let us know. -RK
Reviewed Oct. 10, 2023
I used Montway for two different vehicles. I used them for a car and a motorcycle shipment. They were prompt and had good prices. The vehicle one was cheaper than most of the options. The motorcycle was just on par with industry standards. The reps were professional and efficient. I knew what to expect, so I appreciated it. Both transports were pretty simple. The motorcycle, I was on the sending end and then someone received it for me. For the car, I had a friend send the car and I was the one receiving it. It was a smooth process. It was easy for me to have a third party or a friend take care of some of it. I would recommend Montway.
Thank you for sharing your experience with Montway Auto Transport. It’s great to hear that we provided you with prompt service and competitive pricing. It’s also good to know that the representatives were professional and efficient. I’m glad to hear that the process was smooth and easy for you, even with a third party or friend involved.
Thank you for recommending Montway. If you have any further questions or concerns, please don’t hesitate to reach out to us. -RK
Reviewed Oct. 10, 2023
Setting up transport with Montway was very simple. It took 15 minutes altogether to initially set it up. They communicated everything to us in an efficient manner. It all went smoothly. The vehicle also came earlier than we even expected. The driver called to let me know that he was going to be arriving here momentarily. He parked it outside for us. I checked out the vehicle and everything was good.
Thank you for sharing your experience with Montway Auto Transport. We are thrilled to hear that you had a positive experience with our customer service team, and that the transport was easy and on time. We are also glad to hear that the driver communicated with you efficiently. If you have any other questions or concerns, please let us know. -RK
Reviewed Oct. 10, 2023
Their customer service was good. They were patient. The quote was also reasonable. They called ahead like they were supposed to, and they arrived at the time they said they were. It was fairly easy.
Thank you for sharing your experience with Montway Auto Transport. We are thrilled to hear that you had a positive experience with our customer service team, and that the transport was easy and on time. We are also glad to hear that you found our quote reasonable. Thank you for choosing us for your vehicle transport needs. If you have any other questions or concerns, please let us know. -RK
Reviewed Oct. 10, 2023
I looked up the best car transport services for service members and I saw that a lot of people that are in the military use Montway. So, I went with them. They have the best rate as well. Setting up the transport was just a matter of putting in the pickup location and who was gonna be there, and putting in where I needed the vehicle delivered to and the method of payment. The transport was from New Jersey to California and it took eight days, which I was really surprised about, but I was very happy with. It was a pleasant experience.
Thank you for sharing your experience with Montway Auto Transport. It’s great to hear that you found our pricing to be competitive and that the process of setting up the transport was simple and straightforward. If you have any further questions or concerns, please don’t hesitate to reach out to us. -RK
Reviewed Oct. 10, 2023
I would recommend Montway Auto Transport. The driver was kind and respectful. He's good. Aside from the dirt, the condition of the car was the same as when it was transported.
Thanks for choosing Montway for professional car shipping services. We are happy to help at any time. If you have any questions or feedback, please don't hesitate to let us know. -RK
Reviewed Oct. 10, 2023
I shipped my car from Washington State to Connecticut and it arrived as it should have in the time expected. Montway picked it up at my house and dropped it off to my destination. They were good. Also, I initially requested a quote on their website and it was easy to use.
Hello William. Thank you for choosing Montway for your cross-country car shipping needs! We're delighted to hear that your car arrived on time and as expected, making your experience a positive one. If you ever need our services again in the future or have any questions, please feel free to reach out.
Reviewed Oct. 10, 2023
I was very happy with Montway. They lived up to whatever they were supposed to do and the price was comparable to anybody else.
Thank you for choosing Montway and for sharing your satisfaction with our service, Arnold. We're delighted to have met your expectations in terms of both service and pricing. Your feedback means a lot to us, and we appreciate your trust in Montway.
Reviewed Oct. 9, 2023
Montway moved my 2002 Chevy Avalanche from Colorado Springs, CO to Jacksonville, FL earlier this year. Because we live in a rural area that's not accessible by large semi-truck car carriers, I met the driver in Colo. Springs and watched him load the truck. Two days later, he delivered the truck to my son-in-law in perfect condition. The process was painless and not as expensive as I thought it would be. If you need a vehicle relocated, I would recommend Montway without hesitation.
Hello Joe! Thank you for your review. We are thrilled to hear that your vehicle arrived safely and that your experience went smoothly. Should you ever need to transport a vehicle again in the future, we are always here to help!
Reviewed Oct. 9, 2023
I contacted Montway with a short notice, and they went out of their way to find someone to move my car. They gave me a date and stuck to it. I had the name of the company and the person's name before they arrived. The person called me an hour before and said that he would be in the area at such a time, and that was what they did. They got there and verified my information. They showed me their licenses to do that.
When the vehicle was in the state where I was going, they notified me and that they would be arriving at a given time. They did that. The driver was aware that no one would be at my house but I would coordinate that with one of my contractors. The coordination between the transporting company and my contractor was seamless. When the vehicle was brought down, they had pictures. The driver washed the car down and gave the keys directly to my contractor who contacted me the moment that the car arrived. The transport company called me again to let me know who they gave the vehicle to. He sent me a picture on the phone, which was a picture of my contractor, and it was there. It was a good experience.
Hi Milford. Thank you for choosing Montway for your car transport needs, even on short notice! We're thrilled to hear that your experience with us was a positive one.
Our team takes pride in providing a seamless and well-coordinated service, and it's fantastic to know that everything went smoothly from start to finish. Your detailed feedback is greatly appreciated, and we're delighted that the driver's professionalism and communication helped make your experience a good one.
If you ever require our services again or have any questions in the future, please feel free to reach out.
Reviewed Oct. 8, 2023
My husband and I are seniors, we have a lot of cars, and we move around a lot. I first used Montway when I lived in New York. And at that time, we had a covered transporter because we had antique cars, and they were so good about the cars. So, we use them every time we move because we didn't have any problems. We started using them in 2016, and the last car that I transported was during the summer this year. I've had about eight cars that they've transported for me, so far.
We started out with two antique cars, a Jeep and a Mustang. There were four all together on the very first time we used them. That was from New York to Georgia. Then I used them from Georgia to Tennessee. When I was in Tennessee, my son also had a motorcycle and they helped me set up the transport of the motorcycle for him. Florida was another area that we were in and I transported the car from Florida. Then from Florida to Arizona, and from Arizona back to Florida. I never had a problem with any one of them.
Usually, I look at three different companies before I make a decision. Montway had the better prices, too. Whatever they quote me, that's what I pay. Usually, I'll put a request in online and look at it, and then they contact me back, and when they contacted me back, I told them, "Hey, you've moved several cars of mine." They pull up the file, and that's how they come up with the price. The other companies that I've used, they don't give you a discount for using them over and over again. So, I tell Montway what timeframe that I wanted the car to get there, and they try to accommodate that timeframe. And if they can't, they give me alternatives.
As far as the delivery, I'm not always at the other end. Usually, it's my sons that are involved, too, because I either ship it to one of their houses or I'm at the other location. So, when they'll come and pick a car up, whoever is picking it up gives me a timeframe. They'll call and tell me, "I'm within an hour away. Will you be home?" I'm like, "Yeah." Then they check the location to see if they can get the truck in, or they'll tell me, "Hey, can you meet me at a nearby location?" Sometimes, I'm shipping it to a residential neighborhood and they can't always get in the neighborhood with those big trucks.
I watch them put the car on, I have somebody at the other end, if I can't be there to watch and go over the car. They usually keep you abreast of what's going on. And if he doesn't feel comfortable putting the car on, he tells you that. Overall, the timeframe is even shorter, usually, than what I expect it to be.Anybody that I know who needs to transport a car, I always tell them to use Montway. As far the sales process, you have to wait for them to get back to you at the initial contact. You don't always get somebody on the line right away. I first use the internet to put my request in, and then somebody usually calls you back.
Hello Bernadette. Thank you so much for sharing your remarkable experience with Montway Auto Transport. We're honored to have been your trusted choice for multiple vehicle transports, and we greatly appreciate your continued trust and support.
It's fantastic to hear that our services have consistently met your expectations in terms of pricing, reliability, and flexibility. Your recommendation means the world to us, and we'll continue to strive to provide top-notch service to both you and anyone you refer to us. If you ever need our assistance again in the future, please don't hesitate to reach out.
Reviewed Oct. 8, 2023
Their customer service was good. I called them, they gave me the quote, and they told me the date they were gonna be picking the vehicle up. The rep was good. I was able to communicate the change of schedule. They also sent me a tracking message so I could track my vehicle on its way to San Diego. It took them four days and they brought it straight to my base. The quote was accurate too. Montway is a good company to deal with.
Hello Tunde. Thank you for sharing your experience with Montway Auto Transport! We're pleased to hear that you had a positive interaction with our customer service team and found our quote accurate.
We're committed to providing transparent and reliable service, and we're delighted that your vehicle was delivered to you as expected. If you ever need our services in the future or have any questions, please feel free to reach out. We're here to assist you.
Reviewed Oct. 7, 2023
Montway Auto Transport is professional, friendly, and very good at what they do. They did way better than I thought they would. My experience was terrific. They seemed reputable and they had very good customer service. They made it quick and easy. I called them, I set everything up, and when they went to pick up my car, they were nice to my family members where they picked my car up from, and they got it to me three days quicker than I thought they would. It was picked up from my mom's house and it was delivered within a day, which was surprising. I thought it would take at least three or four, but the driver got it here quickly, and I was happy about that. And the driver that drove my car here was friendly and helpful. And I was happy with the price. I would recommend Montway to any family member or anyone who asks. They did good by me.
Hi Alexander. Thank you so much for your kind words and for choosing Montway Auto Transport! We're thrilled to hear that your experience with us exceeded your expectations. Providing professional and friendly service, along with timely delivery, is always our goal.
We're delighted that the entire process, from setup to delivery, was quick and easy for you. Your recommendation means a lot to us, and we're grateful for your trust in our services.
Should you or your family ever need car shipping assistance in the future, please don't hesitate to reach out.
Reviewed Oct. 7, 2023
I dealt with the Montway reps mainly through chat and email, and they were very helpful over time. They tried to be very transparent with me so I like that part very much. Whenever I talked to them, they got me some good answers. I paid extra to pick up a specific date to ship and that was very helpful, too. It was very nice because there was no hidden fee. Some other companies had a little bit higher price and some companies would give me a very low price and add some fees later. Montway’s price was very reasonable and their quotation sending system was also convenient. In general, shipping a car is not cheap but you expect to pay over $1,000 anyway. Overall, the process was convenient.
Montway found a truck driver who could deliver the car so they gave me the phone number of the truck driver and I could communicate with him directly. When he was driving into the Dallas area, he gave me a phone call a few hours before the pickup time and about an hour before the pickup time and when he arrived. The drop-off was going to take four days and it took that amount of time. While the driver was picking up my car and dropping it off, he checked if there was anything damaged or if anything happened during the transport. There was nothing but it was good to check.
Hello Juyoung. Thank you for sharing your positive experience with Montway! We're delighted to hear that our team provided transparent and helpful service throughout your car shipping process. Your feedback is greatly appreciated, and we're pleased to have met your expectations in terms of pricing, scheduling, and communication with the truck driver.
If you ever require our services again in the future, please don't hesitate to reach out. Safe travels, and thank you for choosing Montway!
Reviewed Oct. 7, 2023
My experience with the Montway rep was good. From the get go, I felt like it was a real and legit company with good customer service. I have heard stories about scamming in other companies, and really bad things. This may have been a little more expensive than others I researched, but the car was delivered perfectly and even a day or two before I was expecting it, so it was great. They also always kept track of it and almost every day, I got a message saying, “I'll be there this day.” And it was accurate. I was satisfied with the product and the service.
Thank you for taking the time to share your experience, Armando. We work hard to deliver a professional and courteous experience for our customers. So we're happy to hear everything went great. We are always here when you need us and we hope to see you again in the future. ^RK
Reviewed Oct. 5, 2023
Drivers arrived on time at both ends. Customer support staff worked a miracle to solve a crisis with a vehicle failure 24 hour before scheduled pick up time. They secured an alternate provider. Vehicles were carried in enclosed trailers and arrived in perfect shape on time. Three vehicles shipped and required two trailers tow providers and two drivers.
Thank you for the wonderful review, Earl. We're happy to hear that our team could meet your needs. With the larger network of carriers in the country, if anyone can do it, we can. We wish you the best and are here if you need our help in the future. ^RK
Reviewed Oct. 5, 2023
From start to finish, we had an excellent experience. From booking the reservation to securing the car on the transport to arranging the delivery date, there was solid communication. They provided a safe and reliable transport of our car. The timing of the delivery was perfect. Highly recommend this company.
Thank you for sharing your experience, Gayle. We're happy to hear that we could provide a reliable and secure shipping solution for your needs. We pride ourselves on delivering professional service and are always here when you need us. ^RK
Reviewed Oct. 4, 2023
I should say the move is seamless from the day I book the move till I get the car here. Everything starting from the truck arrival time, notice of arrival, enquiry of the truck parking options, capturing the snaps of the car outside, smoother and very cautious loading, and delivering the car on time at the destination, I should say it's awesome. Not but least, I should talk about the driver who is so friendly and very informative, you guys doing a fantastic job. Keep it up.
Hello Jeya. Thank you for taking the time to leave your feedback. We are delighted to hear that your vehicle arrived safely and that you received excellent service during your transport. We hope to see you again in the future!
Reviewed Oct. 4, 2023
Montway contracted my transport from Michigan to Oregon. I chose them as I read great reviews of the company. The company they ultimately chose to do the transport was prompt, and handled the car with white glove care. The car arrived in Oregon on the day promised and without damage.
Thank you for your 5-star review, Judy! We are thrilled to hear that your vehicle arrived safely and that you were happy with the service you received. We look forward to seeing you again in the future.
Reviewed Oct. 4, 2023
The driver that did the work was excellent. I would definitely use him again as well as the company, There was an uncertainty when they would pick up the car from the internet instructions but the last person told us on Monday which happened. An improvement would be to tell the customer when they would pick up the car at the time of booking. It did happen for me but it should happen for all customers.
Hello Jackie. Thank you for taking the time to share your feedback with us. We appreciate your business and hope to see you again in the future.
Reviewed Oct. 4, 2023
The quoted price was reasonable and there were no extra or hidden charges. There was excellent communication with the scheduler/coordinator. The driver was extremely pleasant, professional, courteous, polite and reliable. Our cars were picked up and delivered door to door in the promised timeframes without any problems or issues. The entire process was seamless. I don’t think the process couldn’t have gone any smoother. I would definitely recommend Montway Auto Transport to friends and family. In fact, I already did.
Thank you for taking the time to share your feedback with us, Karla. At Montway, we strive to provide excellent service and work with high quality carriers to deliver the best experience. Your recommendation is greatly appreciated and we look forward to seeing you again in the future.
Reviewed Oct. 4, 2023
Both the driver and the person who called/texted me to schedule the delivery did an amazing job with the delivery. They went above and beyond working with me to get my car delivered when I was available in the new state. The price for shipping my vehicle was great too.
Thank you for your review, Heather. We are happy to hear that you were satisfied with the level of service that you received. We hope to see you again in the future!
Reviewed Oct. 3, 2023
Great experience. Got the car there when they said they would. Only issue is the extra $200 for the stuff that was in the car. It was a small hatchback and items were put in the back seat so we charged an extra $200 for them. Seems a little excessive. Would definitely use them again.
Thank you for your feedback, Jeremy. We appreciate your business and hope to see you again in the future.
Reviewed Oct. 3, 2023
As we were in the middle of selling our house and moving, I really appreciate that the whole process was easy and went smoothly. The driver contacted us in advance as to when he was arriving to pick up our vehicle. He did the same when he was dropping our vehicle off with our son. This was the first time we used an auto transport. I would use Montway Auto Transport again.
Thank you for your review, Kimberly. We are thrilled to hear that you were satisfied with the level of service you received during your vehicle transport. We look forward to seeing you again!
Reviewed Oct. 3, 2023
The ordering was easy. The pick man was on time and was very nice and very cooperative. My car was delivered on time and same condition. Their price was very competitive. I am very happy with the entire experience. Of course I would use Montway again. Very good, very good, very good.
Hi David. Thank you for your 5-star rating. We appreciate your business and look forward to seeing you again in the future.
Reviewed Oct. 3, 2023
Transported my classic 1955 Ford F-100 from Kentucky to Maui. They did an exceptional job. We had constant communication during transport and my show truck arrived in PERFECT condition inside and out and mechanically sound. There was not one scratch on it. I Highly recommend Montway and would definitely use them again in a heartbeat.
Hello Helen! Thank you for taking the time to share your feedback with us. Should you ever need to ship a vehicle again in the future, we are always here to help!
Reviewed Oct. 3, 2023
Having trouble with another choice that DID not provide the service they stated. I researched and went to Montway who guaranteed my car would get picked up the next day, and they did. Within a week I had my car. I expected a little delay due to last minute request. I will be using them again. Ok.
Hello Maria. Thank you for taking the time to leave your feedback. We strive to provide excellent service and we are glad to hear that your experience was a positive one. We look forward to seeing you again in the future!
Reviewed Oct. 3, 2023
On time, on budget, smooth process. Good communications and experience. Comes highly recommended and honest. No change in quoted price. One day issue encountered was the 80 truck could not turn into our community, had to pick up car on nearby road. Still better than driving back. We were delighted by the experience.
Thank you for your 5-star review, Janinne. We appreciate your business and hope to have the opportunity to serve you again in the future.
Reviewed Oct. 3, 2023
2 trucks did not show up together, 5 days apart. 2 different carriers altogether. First carrier was great. Second carrier was bad and not for classic cars, very poor job. He put plastic over the cars which rubbed the paint and damaged the finish on 4 cars. He chipped the paint unloading. Very unhappy.
Hello Gregory. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Unfortunately, we are unable to identify your shipment based on the information provided here. Please contact our Claims team at claims@Montway.com with your order details for further assistance.
Reviewed Oct. 3, 2023
Very happy with the process. Many calls from the driver before pickup and before drop off. The driver was very courteous and fast to go through the loading process. Booking process was a little long over the phone (wish it could be online) but fine. Would use the service again.
Thank you for your review, Guillaume. Please let us know how we can assist you in the future!
Reviewed Oct. 3, 2023
Had a great experience shipping my beloved BMW RT back to Virginia from Sacramento after an Alaska and West coast tour. Drop off was quick and easy, they were strapping the bike down while I was unpacking my bags! Delivery according to schedule and the guys dropping the bike off were great. Super careful and not a scratch. Bravo!
Hi Steven! Thank you for taking the time to share your feedback with us. We strive to work with the best carriers in the industry, and are thrilled to hear that your expectations were exceeded. We hope to see you again in the future!
Reviewed Oct. 3, 2023
Omg!!! What a pleasure! The customer service and driver kept us in the know Frequently. No problems the driver was exceptional. I would definitely use them again and 100% recommend them for anyone needing a car moved cross country. I got them through my moving company and she said “you’re going to love them.” And she was right..
Hello Jacqueline! Thank you for taking the time to share your experience with us. We are delighted to hear that you were happy with the service you received from Montway and the driver. Your recommendation is greatly appreciated!
Reviewed Oct. 3, 2023
I used Montway to transport my college son's car from CA to TX. It was very straightforward. Montway staff was professionals and both they and the driver communicated throughout the whole process. I'm very happy with their service and would recommend them if you need to transport your auto.
Thank you for your feedback, Hernan! We greatly appreciate your business your recommendation. Please let us know how we can help you with any future vehicle transport needs!
Reviewed Oct. 3, 2023
The drivers were in constant contact with me throughout the whole process taking pictures and giving me updates. They arrived to location early and brought to a different location for us. Car was in perfect condition when it arrived. We plan to use you again end of November. We need to get it back to Houston.
Hello Kristi. Thank you for your feedback. We are thrilled to hear your vehicle arrived in perfect condition, and look forward to seeing you again soon.
Reviewed Oct. 3, 2023
Montway hauled my 1929 Nash with great care. They kept very close to the agreed upon scheduled times. They also had great communications and kept me apprised of any events during the 2 days of transportation. The driver was courteous and friendly at drop off. This whole event exceeded my expectations and I would recommend Montway.
Thank you for your 5-star review, Kevin! We are thrilled to hear that your your vehicle arrived safely and that you received excellent communication. We appreciate your recommendation, and look forward to the next move!
Reviewed Sept. 29, 2023
I was nervous about my vehicle moving from cross country and asked friends and colleagues for recommendations. The Montway Auto Transport came up several times. I had an excellent experience with tracking details provided on a regular basis. The broker, scheduler person, driver and were very professional, patient and kind.
Thank you for your review. We appreciate that you placed your trust in Montway Auto Transport and that you took the time to share your experience with us. Should you ever need to transport a vehicle again, please do not hesitate to contact us. We are always here to help.
Reviewed Sept. 27, 2023
Setting up the transport was easy, and the customer service reps were friendly. They stayed in touch and they were nice and very professional, but there was discrepancy in the fee regarding loading my items. My car was with belongings. It wasn't written that they offered it, but they told me that I could load my car with stuff and it would be, with military discount, I could just add the back and front seats. However, when they picked up my car, they said there'll be an extra $250 fee, so I had to pay. Other than that, the cost was affordable. The transport took two days. It was from Nashville, Tennessee to Gilbert, Arizona, and they were on time.
I would recommend Montway all day long, because I'm going through another car transport right now with another company that turned out fraudulent. If I can do Montway all over again, I would. Right now, my car is in the wind. I know where it's at, but the people keep calling me, demanding money, when I know that it was cash on demand. They said they wouldn't remove my car from Dallas, Texas unless I paid them 600 more dollars or it was sent to go to storage.
Thank you for sharing your experience with Montway Auto Transport. I’m glad to hear that our customer service reps were friendly and professional. And that the transport was on time. However, I’m sorry to hear that there was a discrepancy in the fee regarding loading your items. We provide information about personal items on our website at https://www.montway.com/help-center, as well as our booking emails. If you have any questions or we can help with anything else please let us know. -RK
Reviewed Sept. 25, 2023
I shipped two cars with Montway. One took almost a week. They were not able to come to where I live because it was tight. On the drop-off, it was the same case. They dropped it off four miles away from where I live. I had to drive with someone to pick up my car. There was a small scratch in the front, which under declaration, it's expected if you are driving the car across country. It was small scale, so I let it go. The second one took four days. We had a hiccup because of location. It was in remote Minnesota so it took some time to arrange. But they dropped it off next where I was living.
The vehicle had damage from undercarriage. The guy who was loading it scrapped the whole bottom of it. It needed to be replaced. We contacted Montway. I was not aware that they are only a broker. They sent us to the truck driver who barely spoke English and said they don't cover the undercarriage. Those cars are expensive. If they cannot handle them with care, they should not accept the transportation. The guy knew that he damaged it. They have to say that it is damaged and take ownership of it, not me making me discover it and going after it. We called Montway and they paid out on us. They declared themselves as fully insured online. It turned out to be the truck driver was the guy who was gonna take the blame. The truck driver is the guy who's insured, and Montway is the middleman. That was not transparent.
Hello Bero. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, our services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. For more details and an explanation of our terms, please review the booking emails you received or https://www.montway.com/terms-and-conditions.
Our claims service team has provided you with details regarding your claim via email. Damages are never an expected part of auto shipping, but they can happen. We encourage all shippers to review our help documentation and to familiarize themselves with the Bill of Lading before shipping. In the event of any issues, Montway should be contacted immediately. In this instance, we were not notified of any damages until 9 days after the vehicle was delivered. For further information and/or clarification, please reach out to your coordinator or claims@montway.com.
Reviewed Sept. 24, 2023
My daughter-in-law and my son were stuck in New York, and they couldn't get back because the airlines have canceled. They have two small children, so they borrowed my daughter's car who was out there to drive home. We used Montway to transport the car back out to New York. I was around at the pickup, and my daughter was there at the delivery. We had to meet around the corner in a big parking lot for one of the dollar general stores. I told the driver exactly where it was and gave him the address. He met me over there, called me, and I just walked home from there. He even offered, "Look, I can drive you back to your house if you'd like." I said, "No, no, that's fine. I just live around the corner." He was very nice, took pictures of everything, and allowed me to take pictures of the truck and who he was just to make sure I knew who was taking the vehicle back so I could send it to my daughter. It was great.
I talked to someone at Montway because I had a lot of questions about what would happen like if this person gets in an accident, what happens to my vehicle, and if they have liability coverage. I spoke to them for about 20 minutes, and they filled in all the blanks that I needed to have filled in. The transport was faster than I thought. I booked it over the Fourth of July weekend. I was surprised that the driver picked it up on the Fourth of July. I was like, "Wait a minute, you're gonna come out here on the Fourth of July? Aren't you home with your family or whatever?" He said, "No, I'm on my way back out that way, so I'm just gonna come through and pick it up." He was on time and told me exactly when he was gonna be here. He was on the traffic in New York, which is absolutely terrible on the GW. He called my daughter several times and kept her up-to-date on how far he was from her location. I loved Montway. They were great.
Thank you for choosing Montway for professional car shipping services. We appreciate your feedback as transparency and communication are incredibly important to us. Our staff is here to answer any and all questions you may have. As not everyone ships a car every day and we want to make it as easy and seamless as possible. If we can help again in the future please let us know. ^RK
Reviewed Sept. 23, 2023
I'm a dealership and I play with a few cars. I needed to transport a couple of cars. I've used Montway before in the past under my personal name, not the dealership, and it was great. So I just called and used it. The first car got over here. The second car was picked up from here the next morning. One was coming from Denver to Florida. The other one was going from Florida to Denver. I met the driver at an open, four-lane highway and my son did the same thing over there. They looked all the way around the car, looked at every panel on the car, the top of the car. They wrote everything down and I signed. The vehicles had no scratches or dents. They were the same as when they were shipped. They also gave a fair quote and it was exactly what they quoted. I will definitely call Montway soon because I have two other cars that need to be shipped.
Thank you for sharing your positive experience with Montway Auto Transport, both as an individual and as a dealership customer. We're thrilled to hear that you had a great experience with our services for both personal and business needs. Thank you for choosing Montway, and we look forward to serving you again. ^RK
Reviewed Sept. 23, 2023
I had a very good experience with Montway. The last transport went well. I was happy with them and the courier. The driver gave me a call before he picked up the vehicle, and then we interacted very well. Their quote was also reasonable compared to other competitors.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that your recent transport went well and that you were satisfied with our services and the carrier. Clear communication and seamless interaction are essential aspects of our service, and it's great to know that you had a good experience in this regard.
If you ever need our services again or have any further feedback, please don't hesitate to reach out. We look forward to assisting you in the future. ^RK
Reviewed Sept. 23, 2023
Montway shipped my Toyota Corolla. They picked up the car close to my place in Virginia and they delivered it to L.A. close to the place where it had to be delivered. Everything went smoothly. I like their customer service. Any time I called them, I could reach out and was provided with full information. If I'd do it again, I'll just call them.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that your experience went smoothly and that you were satisfied with our customer service. Ensuring clear communication and providing customers with comprehensive information is a priority for us.
We appreciate your kind words, and if you ever need to transport another vehicle in the future, please don't hesitate to reach out. We look forward to assisting you again. Safe travels! ^RK
Reviewed Sept. 22, 2023
I got a good deal from Montway. So if I have any other transport to go again, I'll definitely use them one more time. The driver was a good guy. He did a perfect inspection right through because I didn't know I got some dents on the vehicle and he showed them to me. The delivery was originally supposed to take 10 days and I got it before 10.
We appreciate your positive feedback regarding your experience with Montway Auto Transport. We're thrilled to hear that you found our services to be a good deal and that you plan to use us again in the future. Our carriers are dedicated to ensuring a smooth and transparent process, and it's great to know that your driver conducted a thorough inspection and communicated any findings to you. We believe in keeping our customers informed every step of the way.
If you ever require our services again or have any further feedback, please don't hesitate to reach out. We look forward to assisting you with any future transportation needs. Thank you for choosing Montway Auto Transport. Safe travels!
Reviewed Sept. 22, 2023
The pickup point was a car dealership in Boca Raton in Miami, Florida and the drop-off was our home in Highland Park, Illinois. They were certainly well within whatever timeline they gave me. When the driver dropped it off, we looked at the car together and we were satisfied with its condition. Montway was wonderful.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that we were able to meet your expectations. Ensuring that your vehicle arrives in satisfactory condition is a top priority for us.
We appreciate your kind words about Montway's service. If you ever require our services again or have any further feedback, please don't hesitate to reach out. We're here to provide reliable and efficient car transportation services. Safe travels!
Reviewed Sept. 22, 2023
They picked my vehicle up one day and delivered it almost the next day. The driver was fine. But I had one driver from Montway whom I had difficulty communicating with. Other than that, I've recommended them to a couple of folks who have asked me how I got cars transported.
Thank you for sharing your experience with Montway Auto Transport. We're pleased to hear that you had a fast and secure delivery experience. We understand the importance of clear and effective communication during the car shipping process. Our team is always here to help when there are any issues.
If you or your friends ever require our services again or have any further feedback, please don't hesitate to reach out. We value your business and the trust you've placed in Montway. Safe travels!
Reviewed Sept. 22, 2023
My experience with Montway was really good. I shipped a couple of cars, and the last one was a Volkswagen. The reps asked all the details, made sure everything was right and helped me to get the car shipped in a faster time. I gave the driver the details when to call and to give a heads-up when he was reaching the destination and that's what he did. He came in a relatively good period of time.
Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that your overall experience was really good, and that our team was able to assist you in shipping your Volkswagen efficiently.
If you ever need our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to continue providing you with excellent service. Safe travels! ^RK
Reviewed Sept. 22, 2023
The driver spoke no English and that made things absolutely impossible. I had to go by a third party on the phone every time I wanted to talk to the driver. It was a nightmare. Even if he wasn't from Connecticut or this area, if he has a CDL and was driving legally, he has to understand English. When he got to my driveway, he had to call somebody on the phone and I had to talk to them. Then they had to talk back to the movers and then talk back to me. It was a nightmare. The same thing happened when they were trying to tell me how long it's gonna take to get here and what day. I had to talk to a dispatcher who then had to call the driver. Then the driver had to call the dispatcher, and the dispatcher called me. That was one phone call. Unbelievable. I never saw so many middlemen in my life.
But the mover was very polite. Montway delivered the car promptly and I couldn't have asked for anything better. I'm law enforcement so it's tougher to get my schedule. I told them the day I needed the vehicle and they were very accommodating. The movers called as they were getting closer. I got the car with no problems and there wasn't a mark on it. The price was extremely reasonable too. I recommend Montway to anybody but when you talk to them, make you ask the dispatcher if the mover speaks English. You want an English-speaking driver, period.
We appreciate your detailed feedback about your experience with Montway Auto Transport, and we're grateful for your recommendation. We're glad to hear that the delivery of your car was prompt and that there were no issues with the vehicle's condition upon arrival.
We understand that communication challenges can be frustrating, and we apologize for the inconvenience you experienced due to language barriers. We will certainly take your feedback into consideration to ensure better communication in the future.
If you ever require our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to continue providing you with a positive experience. Thank you for choosing Montway. Safe travels!
Reviewed Sept. 22, 2023
The driver kept in communication while they had my vehicle. The move worked out perfectly. I wasn't sure what day I was getting out to California. I asked the driver what day he thought the delivery would be and he gave me a date and I said, "Okay, that'll be fine. But if it's after that day, that's perfect, too." The truck was big and held multiple cars. When they picked my car up where I lived in Houston, they weren't able to get on my street because the corners were too close. I was able to meet them just down the street, not far at all, and they put the car on. When they got to California, the street was big enough. They were able to drop it off right in front of the house. It was almost the same condition that it was in when they picked it up. The final price was the same as the quote. All I had to do was pay the deposit and give them cash when the movers got there.
Thank you for choosing Montway Auto Transport. We strive to work with the best drivers out there and are happy to hear you had a great experience. If we can help again in the future please let us know.
Reviewed Sept. 21, 2023
The first people I talked to were very quick to react and clear with their communication, so I knew exactly what to expect. That went really well. I was surprised with the quote though. I expected it to be higher, but it was more affordable than I was planning. We were there for the delivery and that went really well too. We scheduled a pick-up time and met at a parking lot that had enough room to pull the car off the trailer. I paid them, and we were in and out in 20 minutes. The first quote that was sent was exactly what I paid, and the driver gave me a heads-up at least a day before delivery. I can't imagine it going better than it did, and I would highly recommend Montway.
Thank you for the excellent review, Austin. We appreciate you giving us a chance to deliver excellent service. At Montway we strive to provide the best service possible. If we can help again let us know!
Reviewed Sept. 16, 2023
I’ve been waiting a whole month for my car to be delivered. It was supposed to take 3 days. I’ve gotten 100 excuses and we will call you back’s. And nothing. No car. No answer. I don’t know what to do anymore except get a lawyer. Writing something here is my last recourse. I need my car! Where is it??
Hello Luis. We are sorry to hear that we have not met your expectations. It is important to us that we deliver the best service possible for all our customers. As an auto transport broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We screen to make sure all carriers have the proper insurance and certifications, and we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help. We have informed the proper teams of your concerns, and a member of our Supervisor team has reached out to you today with assistance regarding your shipment. We are always here to help and offer extended support hours 365 days a year. If you would like to provide us with any additional comments, please email us at feedback@montway.com.
Reviewed Sept. 12, 2023
This was the first time I have used an auto transport service and was pleased how simple and easy the process was with Montway. Pick-up and delivery was good and within the parameters promised. Have booked to return my car in a few weeks. Based on my experience would not hesitate to recommend Montway to others.
Thank you for the recommendation, Iona. We're happy to hear that we at Montway Auto Transport were able to deliver a professional service for your first time shipping. Not everyone ships every day so we strive to make it easy. We're always happy to help and we hope to see you again in the future.
Reviewed Sept. 10, 2023
They scheduled a day when they were gonna pick up my vehicle. The driver called me and picked it up on time. He took pictures on all sides. They reached the destination after four days and gave me a call before 15 minutes of arrival and made sure that I'm available on site to pick up the vehicle. They dropped it off and I had the chance to look around it. I paid whatever they quoted. There was no change in the price.
Thank you for sharing your experience! We're happy to hear that the team delivered expert service for your needs. If we can help again in the future let us know.
Reviewed Sept. 9, 2023
I would recommend Montway Auto Transport. The reps were very professional. And they helped me a lot throughout the process. The guy at the pick-up was super polite. He took pictures of everything. He showed me where he would put the vehicles. He called me 20 minutes before he got to the pick-up location. And he called me when he was in California waiting for me to arrive and get the delivery done. He communicated with me at all times. Everything was super easy for me.
Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that our team provided you with professional and helpful service throughout the car shipping process. Our commitment to clear communication and attentive service is a priority, and we're glad to see it reflected in your review. If you or anyone you know ever needs car shipping services in the future, please don't hesitate to reach out. Safe travels! ^RK
Reviewed Sept. 9, 2023
Once I scheduled with Montway, they had a third-party guy do the transport and that was a little weird. When they called, the guy told me who he was and my suspicions got up a little bit so I did some research into that company. There was a group of guys in California but the main guy I worked with eventually on the phone was a guy in New York. But they got the car here and there was no damage, which was all that mattered.
When I set up the whole thing, I expected to leave on X day but the drivers sent me an email about three weeks before we were supposed to leave and said there's a five-day window on either side of that when they would pick up the car. I said I couldn't work with a five-day window on the backside. I'm leaving on X day and they were telling me they could be picking up the car five days after that and I had no way of doing that. So I had to change the pick-up date to five days prior so that the last day of their five-day window would be the day I was leaving. The drivers got here two days after we got here. It worked out as planned. I wouldn't strongly recommend Montway but they're okay. The price seemed to be the standard for everything I researched. So it’s fine though I’d like it to be cheaper.
Thank you for sharing your feedback regarding your experience with Montway Auto Transport. We appreciate your honesty and apologize for any inconvenience you may have experienced during your car shipping process.
As a broker, our role is to assign a qualified and licensed motor carrier that is able to move your vehicle. We aim to ensure a seamless experience for our customers. We're glad to hear that your vehicle arrived without any damage, which is a top priority for us.
Regarding the five-day window for pickup, we understand that this can be challenging for some customers. Auto logistics is a complex service and we do our best to work within the limitations of the industry. We aim to provide flexibility and accommodate our customers' schedules to the best of our ability.
We appreciate your consideration and are always looking for ways to enhance our services and pricing. If you have any further feedback or if you decide to use our services in the future, please feel free to reach out. Your input helps us improve and better serve our customers. Safe travels!
Reviewed Sept. 9, 2023
Montway was good and I would recommend to anyone who wants to transport their vehicle. They should do it through Montway. They picked up today and dropped off the next day. So, it was only eight hours driving. It was fantastic.
Thank you for the recommendation, Amita. We work hard to deliver fast and professional service for all our customers. We're always happy to help and hope to see you again in the future.
Reviewed Sept. 9, 2023
Montway is a good company. The driver was great. I chatted to them briefly on pick-up and on drop-off. But it was a pain because they had to pick up from the local grocery store rather than coming to the house. I had to find a way home from the grocery store. They called as they were doing pick-up. But until drop-off, there was no direction. They called the day before the drop-off. They drove up, pulled the car down then drove off. It was super quick and efficient.
Thank you for taking the time to share your experience with Montway Auto Transport. We're pleased to hear that you found us to be a good company and that the driver provided great service during both pick-up and drop-off. We understand that the pick-up location may have been a bit inconvenient for you, and we apologize for any inconvenience this may have caused. Auto transport drivers have many restrictions that may require meeting at alternative locations. If you have any questions or need assistance, we are always happy to help.
If you ever require our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to serve you even better in the future. Safe travels!
Reviewed Sept. 8, 2023
Setting up the transport was super easy. I did everything online and the drivers picked it up and on the road the car went. We were well within the timeline and my interactions with the drivers themselves were minimal but they were nice and friendly. I had them meet at my commercial address, which has plenty of room to get in and out. And so, that worked out well too. The quote was a good value considering we were going cross-country and it was enclosed. But I also shopped around.
We appreciate you taking the time to share your experience with Montway Auto Transport. It's great to hear that setting up the transport was super easy and that you found our online process convenient. We strive to make the booking process as straightforward as possible for our customers. It means a lot that our team was able to deliver friendly and professional service for your needs.
If you ever need our services in the future or have any further feedback, please don't hesitate to reach out. We value your business and hope to continue providing you with excellent service. Safe travels!
Reviewed Sept. 8, 2023
Everything went great with Montway even though we were a little bit under schedule. We figured it was because they were doing a few stops. When they arrived, my vehicle was great. The trailer and everything were pretty clean and well taken care of. The cost was the same amount too. I tried to make sure before anything else. Some transports give you some surprises at the end. But with Montway, everything was all one quote and got paid off upfront. I recommended Montway to my brother. They called to bring another vehicle from Texas to California.
Thank you for sharing your positive experience with Montway! Transparency is a priority for us, and we're pleased that you found our upfront pricing and payment process straightforward and reliable. We're grateful for your recommendation to your brother, and we look forward to providing the same excellent service for his vehicle transport needs. If you or your family ever require our services again, please don't hesitate to reach out. We're here to assist you.
Reviewed Sept. 8, 2023
I was pleased with Montway's service. They came and picked the car up, and it went from Fort Lauderdale to Boston in three days. However, they didn't come to the residential area even though I've seen some trucks that did. They met me at a Home Depot each time.
Thank you for taking the time to share your experience, Robert. We're happy to hear our team was able to deliver quick service. Auto transporters generally have very different restrictions and guidelines they have to follow. Even on a per-truck basis. This can sometimes impede their ability to enter certain areas. In such cases, they will pick a nearby location that is suitable for their truck. We appreciate your understanding. If we can help again in the future please let us know.
Reviewed Sept. 8, 2023
The price is reasonable, and I've never had a hard time setting up the transport. It's been very easy. I used Montway even before, because I've been going back and forth to California, and I like it. The service and the driver that brought my car lately were so nice. He communicated too. I was very satisfied. My sister is planning to move here as well, and I will recommend this company. Also, if my friends and relatives wanna ship their car, I will recommend Montway.
Thank you for your continued trust in Montway and for sharing your positive experiences with us. We're thrilled to hear that you find our pricing reasonable and that setting up transportation has always been easy for you. If you or anyone you know ever requires vehicle transport services in the future, please don't hesitate to reach out. We're here to assist you. Safe travels. ^RK
Reviewed Sept. 8, 2023
Montway’s website was very informational. Even with different drivers, you’re still getting the same experience with different people. So I appreciated that. When I was trying to get stuff done, the rep was accurate with the time and the turnaround. I didn't understand the way the driver was talking. He was not too good with English and the rep from Montway got in contact with him. She responded back immediately and answered questions that I was concerned about right away. I was very satisfied with my experience with Montway. My driver was nice and delivered on time, and my car got here safely.
I was told the transport would take up to five days after they retrieved the vehicle. And the driver was here two days before he was supposed to be. I didn't have any reason to be alarmed to think my vehicle wasn't coming because he made it well within the time frame that I was expecting him. It was an awesome experience. Moving forward, I will recommend Montway to someone because I know the accuracy of their business and I like their communication. They were very pleasant and patient with me. When I was getting quotes, I told them I would call them back. When I did, they had me programmed in the system. So it was like we had already established some type of relationship. They knew what vehicle it was and were on top of what I needed already. I didn't have to go through the whole scenario all over again, which sometimes is frustrating.
Thank you for choosing Montway and for sharing your exceptional experience with us. We're delighted to hear that our website provided you with valuable information and that our team consistently delivers a high level of service. Your recommendation means a lot to us, and we look forward to assisting anyone you refer to us in the future. If you ever require our services again, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Sept. 8, 2023
When I talked to Montway and they set up the transport for me, everything was easy. They showed up quick, hauled the vehicle for me, and it was delivered in a timely manner. The vehicle went from South Florida to the western side of New York State, and there was never any discrepancy from what they said I had to pay to what I paid. When I needed another vehicle shipped, I called the rep. I called and called, and I texted him, then he called me one day and said, "Yeah, I'm out of town. Let me just pass you over to the office." I waited on the phone for 40 minutes, and they didn't get back with me, so I went with Nexus. They sent some guys to me two weeks ago and I couldn't understand them. With Montway the first time, the communication with the driver was fine. At least he spoke English.
Thank you for choosing Montway for your vehicle transport needs and for sharing your experience with us. We're pleased to hear that your first experience with us went smoothly, from the setup to the delivery, with clear communication and no pricing discrepancies. We apologize for any inconvenience you faced when trying to arrange another shipment with us. Your feedback is valuable, as the summertime is the busiest time of year for us. We recommend that shippers use our instant quote feature on our website for the most accurate real-time quotes available. Thank you again for your feedback. We hope you consider us for future moves. ^RK
Reviewed Sept. 8, 2023
Setting up the transport was easy. They were quick to help me get the car shipped out. They sent me a picture on July 13th and I received the car on the 18th. Nothing changed between the quote and the final cost. Everyone communicated well.
Thank you for choosing Montway and for taking the time to share your positive experience with us. We're delighted to hear that our easy setup process, timely delivery, and consistent pricing met your expectations. If you ever require vehicle transport services again in the future, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Sept. 8, 2023
I loved working with Montway. Setting up the transport turned out wonderfully. The mover, Grace Limited Trucking, is the best there is. I liked the husband-and-wife team and I liked their rig as well. I'm very happy with them. I'll definitely use the service again.
Thank you for sharing your experience, Sherry. We work hard to make the auto-shipping experience as easy as possible. We're happy to hear that the team did an excellent job and you were happy with the move. If we can help again, just let us know. Best regards. ^RK
Reviewed Sept. 7, 2023
I would use them again. They was there when they said they would be. Kept me informed my car was delivered professionally, the guy was very nice. They inspected my car with me. It was the first time that I got a car transported. I was worried about getting it transported but I had no choice so I am glad I had a great experience.
Thank you for choosing Montway and for sharing your positive experience with us. We understand that transporting your car for the first time can be a source of worry, but we're delighted to hear that our team made it a great experience for you. Our commitment to professionalism, punctuality, and clear communication is at the core of what we do, and we're pleased to know that we met your expectations.
If you ever need our services again in the future, please don't hesitate to reach out. Safe travels. ^RK
Reviewed Sept. 6, 2023
I would definitely recommend Montway Transport for safe delivery of your car. I have used this company twice now and have been totally satisfied. Cars were delivered on time without any issues. I will definitely use again to transport my cars and wouldn’t hesitate to recommend this company to anyone. Drivers have been great and contact is available to check up on where your car is.
Thanks for the recommendation, Kathy! We're happy to hear that our team could deliver expert services for your needs. Have a great day and hope to see you again soon.
Reviewed Sept. 6, 2023
I was most satisfied and pleased with absolutely outstanding performance and excellent customer service! My car was transported with care and the driver was very polite. He explained the upcoming journey he would be taking my car on and exactly what to expect. My car is very important to me and I am the sole driver. Thank you.
Thanks for trusting us with your vehicle transport. We know the importance of providing professional service for your car. So we're happy to hear that our team did great. We wish you the best and hope to see you again soon.
Reviewed Sept. 6, 2023
This was a great company to work with especially when it comes to my precious cargo - my little red Lexus. They kept me in the loop the whole time and make the drop off easy and stress free. I would give them a 10/10. I was able to get someone on the phone whenever I called and despite the fears you have they were all relieved b/c everyone was so professional.
Thank you for the review, Colette. We're happy to hear we could provide professional service for your Lexus. If you ever need to transport your car again, we are happy to help. Best regards.
Reviewed Sept. 6, 2023
The driver arrived a few days early to pick up my car. My car was waiting for me when I arrived to my hotel. It would have taken me three days, hotel rooms, and over 2000 miles on my car. Great service, easy to work with, will definitely use again!
Thank you for the review! Happy we could provide exceptional service for your car transport. Thanks again and hope to see you again in the future.
Reviewed Sept. 5, 2023
Booking was easy. The price was acceptable for my budget because my daughter is a student with no money. The delivery driver was accommodating because my daughter's flight got canceled due to weather. The overall experience was painless. They were very punctual professional accommodating. The car was delivered as promised on time.
Thank you for the review, Connie. Happy we could provide professional auto transport services for your needs. If we can help again, just let us know!
Reviewed Sept. 5, 2023
Great experience with a great price. Everything was explained from the beginning. I am very happy with Montway and I would highly recommend. The driver called the night before to confirm delivery. Once he arrived he took pictures then had me sign the paperwork and that was it. I hope this helps someone out there trying to decide who to trust.
Thank you for sharing your experience, Brian. We appreciate your recommendation and are happy to hear that the team did great. If we can help again in the future let us know!
Reviewed Sept. 5, 2023
Team was curious and professional. The team was flexible with our scheduling requirements and helped set up a time that fit our moving dates. Driver was punctual and updated me on his status along transport. He worked with me to set up an optimal pick and drop off location for the vehicle. Finally the driver explained every step my vehicle would go through during the transportation process. Highly recommend for transportation of any vehicle.
Thanks for the recommendation, Cory. Auto transport can be a complex process. We do our best to make it easy and guide you every step of the way. We wish you the best and are happy to help at any time. Thanks again for choosing Montway. ^RK
Reviewed Sept. 5, 2023
I went into the process expecting lots of paperwork and confusion from my own ignorance. I ended up with minimal paperwork and caught off guard because the process was super simple. I would definitely recommend Montway to anyone shipping a car. I am sure that I will be using them again.
Thank you for the review, Bryan. We strive to streamline the auto shipping experience as much as possible. Happy we could make it easy and hope to see you again in the future.
Reviewed Sept. 5, 2023
Fully enclosed and half way across the Country, very fast and very smooth. Very good communication. Very easy to work with, and line everything up on both ends since I was not able to be there in person. The order was placed and the car delivered within a span of just a few days.
Thanks for the review, Dana. Happy to hear we could provide professional and easy service for your needs. Best regards. ^RK
Reviewed Sept. 5, 2023
Very, very pleased with Montway Transport. Both vehicles arrived in great shape. Communication with Montway via phone or chat was awesome. The driver was very, very communicative. Kept us advised of his expected arrival date to pick up the vehicles and then kept us advised on his ETA for delivery. I would use Montway again in a heartbeat. Cannot say enough good about them.
Thank you for the review, David. Auto transport can be a complex service, so we are here for you every step of the way. We wish you the best and hope to see you again in the future. ^RK
Reviewed Sept. 5, 2023
The folks at Montway were terrific when transporting my daughter's car across the country. The arrangements were easy to make. They picked it up when they said they would and delivered it within the time promised. The only thing I would suggest is some progress updates while in transit.
Thank you for the review, Bob. Glad we could help transport your daughter's car safe and sound. We strive to make it as easy as possible and your feedback is important as we are always working to improve. We wish you the best and hope to see you again soon.
Reviewed Sept. 5, 2023
I entered the data to ship my car from Az to NH. Received several quotes quotes then decided to use a Covered carrier. Received additional quotes, read customer reviews and views from a National publication. Montway in my mind was on top along with 2 others. Montway was terrific and followed thru in all ways & would recommend them.
Thanks for choosing Montway for professional car shipping services. We're happy to hear everything was terrific. Happy to help at any time!
Reviewed Sept. 5, 2023
Smooth transaction from start to finish. The scheduling was straightforward and pricing very competitive. The pickup and drop-off were as expected, and the driver communicated at appropriate points during the transport. I highly recommend Montway when you have a requirement to transport a vehicle. The organization conducts their business in a very efficient customer centric manner.
Thank you for the great review, George. We appreciate your kind words as we strive to deliver a professional and customer-centric service. We hope to see you again in the future.
Reviewed Sept. 5, 2023
Montway made it so easy and convenient to contract a pickup and delivery. We needed a vehicle transported from VA to CA. Montway picked up on time and delivered on time. They communicated well all through the process and were just great to work with. We will definitely use them again.
Glad we could make it easy. Thank you for the review, Donna. We are happy to help at any time and hope to see you again soon.
Reviewed Sept. 5, 2023
My car was supposed to have been picked up yesterday and delivered tomorrow. It’s still sitting in a garage in Del Mar, CA. Our agreement was that the car was to be picked up last week, and I was delayed till yesterday, and still no pickup. That stinks and so does your service.
Hello Jack. Thank you for leaving your feedback. We are sorry to hear that we have not met your expectations. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. Our team has presented you with multiple options to ship your vehicle, including our Guaranteed Pickup option to have your vehicle picked up on a guaranteed day, to which you refused.
At this time, I do see that a driver has been assigned to your order and pick up is scheduled. If you have any additional comments or questions, we invite you to email us at feedback@montway.com.
Reviewed Sept. 4, 2023
Montway was very generous and kind. Their prices were better.
Thank you for the praise, Vonda. We're happy to help at any time. Best regards! ^RK
Reviewed Sept. 4, 2023
Montway gave me the best price and terms. The rep was very informative and quick to return calls. The final cost was what he quoted so I couldn't be more pleased.
Thank you for the great review, Rick. We're happy to hear our team could provide information and quick service for your move. Thanks again and we are here for you any time. ^RK
Reviewed Sept. 4, 2023
I definitely would use Montway again, because from beginning to end, it was a super smooth transition. The only thing is that I know we had some apple juice in one of our vehicles. Once we got them here on the East Coast, a couple of them were empty, but the containers were still there. Someone might have been thirsty. Other than that, it was overall a good experience. Any questions that we had, they answered them. They were easy to get in contact when we needed to make changes.
Thank you for providing your feedback. We are always striving to provide the best service and your feedback makes that possible. Best regards. ^RK
Reviewed Sept. 3, 2023
Scheduling the transport with Montway was good. The company was responsive. Texting and communication were fine. Showed up nearby. If we had schedule changes, they were flexible, too. It was efficient.
Thanks for choosing Montway for its professional and efficient transport services. We appreciate your feedback and hope to see you again in the future.
Reviewed Sept. 3, 2023
Setting everything up with Montway was super easy. The rep was helpful. I ended up getting in contact ‘cause they gave me an estimated time and the estimated time was right at the end of it. But when I talked to a representative, he reassured me that they didn't go with the first one. They wanna make sure that the carrier that picked it up would take care of it. I was grateful for that.
The communication of the driver was awesome. He gave me status updates. He let me know two days prior what his ETA was. He was still on track and then he stayed in communication all the way until he got the car delivered, which I greatly appreciated. I didn't have to take the whole day out pretty much. He was able to give me a time frame and he stuck to the time frame, which was super helpful.
Thank you for the review, Alex. It's important to us that we work with the best carriers out there. So we put a lot of work into vetting every carrier we work with. Your feedback means a lot to this process. Thank you again and we hope to see you again in the future.
Reviewed Sept. 3, 2023
Setting up transport with Montway was very easy. When they came to deliver the vehicle, they called and told me the guy would be there in half an hour and he was. Their quote was also competitive and accurate.
Thanks for choosing Montway for professional car shipping services. We thank you for your feedback and hope to see you again in the future.
Reviewed Sept. 2, 2023
Christopher was very, very kind. It was an excellent service. When they were halfway through the transport, I called and checked with them, and then the driver called and updated me. He was on time to deliver it at a friend's place in Atlanta. So, everything was perfect. The car was in excellent condition. Through the overall move, the transport was the only best thing that happened to us. We have recommended Montway to our friends back in Colorado.
Thank you for the recommendation! We strive to deliver professional service and we're happy to hear that our team did great. If we can help again in the future let us know.
Reviewed Sept. 2, 2023
The first time that I used Montway, it went very smoothly. The car was delivered ahead of time as planned. The communication was very good last time. So I used them again. Everything went smoothly too. The person was very nice and organized and efficient. I gave the car over this morning and it was right on time. I'd recommend Montway. It's a good option.
Thank you for the recommendation, Josh. We appreciate your feedback and are happy to hear that everything went great. We're always here if you need us! ^RK
Reviewed Sept. 2, 2023
David was the gentleman that drove the transport. He was there when I inspected it. I was very sick when he delivered the car. He was very kind to me because I could hardly walk. I was very satisfied, except they did not come door-to-door, so therefore, I had to get a cab, and a cab cost me $67, to get my car.
Thank you for providing your feedback. As part of our services, we offer door-to-door shipping. This means that the driver will pick up and deliver as close to your locations as possible. Depending on the truck and service area restrictions, it may be required to meet the driver nearby. In such cases, we ask that customers contact our support immediately so that we can provide assistance. We're always happy to help and if you would like to provide additional feedback, please contact us at feedback@montway.com.
Reviewed Sept. 2, 2023
A friend of mine loaded the car in a California location. It was a big Ram 1500 TRX. But the bed of the first guy who showed up was not really meant for this type of car. So he was not able to load. It was some sort of miscommunication on who dispatched that car. But they were able to quickly sort of pivot it out. Within 24 hours, somebody else showed up with the appropriate truck, and they took the car. The car was at my site within 10 hours and the condition was pretty good. So overall, I'm very happy. I would use Montway again.
Thank you for the feedback. We're sorry to hear about the inconvenience but happy to hear our team was able to turn around quickly. Large pickup trucks can have some additional restrictions and require specific loading. We're always happy to help and hope to see you again in the future.
Reviewed Sept. 2, 2023
Over the last few years, I've shipped three cars. And over time, I had good experience with Montway Auto Transport. So, I tend to go there first when I'm trying to get quotes for transport. I would go online, fill out the form, and it would go quickly. Good communication. I know when things are coming. They let me know where the driver is. A year ago, Montway hauled my Yukon from Atlanta, from a dealer in Atlanta to Kansas City in an enclosed trailer. That was great because they detailed the car before it left. And it looked like it rolled off the showroom floor when it came out the back. That was fun.
Going back a couple of years, Montway hauled a Plymouth Road Runner for me from Portland, Oregon to Kansas City. That was interesting because the folks that hauled it were team drivers. They called me Friday evening. And I had it Saturday night. The truck just rolled the whole time. It was amazing. That car had a leaky gas tank. And it was the last one on the truck. They did a good job of handling that. I wasn't aware of that. But they figured it out fast. And they didn't put it on top of another car. That was smart.
Thanks for sharing your experiences, Alan. We are happy to hear we continue delivering excellent service for your needs. We are always here when you need us and we look forward to seeing you again.
Reviewed Sept. 2, 2023
The customer service agent I spoke to was very nice and knowledgeable. It was a painless phone conversation and straight to the point. I gave my information as it relates to where the pickup was and where the drop-off would be. They were able to share with me the money amount, which was very important, me knowing how to budget the cost. Everything was accurate. There were follow-up emails too. There were moments when I needed to change things and they were very accommodating. It was nice. My experience with Montway in setting up the transport was definitely a 10 out of 10.
When the driver came to pick up, his truck was parked up the street because it couldn't come through the neighborhood because it was so big. So, he had to walk to the house. He picked up the car and drove it to the truck. The quote was phenomenal. I did not expect that to be the price and I was very pleased with it and the services. I got my car picked up and delivered way across the country and I didn't get any damages and issues.
Thank you for sharing your experience, Ledell. Auto transport can be a complex process. So we're here for you every step of the way. Thanks for choosing Montway and we hope to see you again soon.

Reviewed Sept. 2, 2023
The experience with Montway was great and it felt like I could trust them. The driver did a good job of documenting every little thing on the vehicle and the vehicle arrived exactly as it left. I wasn't gonna have him drive a trailer down my residential street because there would have been no way for him to get out. So I met him at a very convenient location a block and a half away. The most important thing for me was to get a reputable driver and Montway has that. They have contracts with them.
Hey Matt, thanks for sharing your feedback. We work hard to work with the most professional carriers out there. We're happy to see that reflected here. Thanks again and hope to see you again soon.
Reviewed Sept. 2, 2023
They were very responsive. The driver was also nice and provided very good service. I was very satisfied. I will definitely use Montway if I need it next time.
Thanks for choosing Montway for professional car shipping services. Hope to see you again soon!
Reviewed Sept. 2, 2023
They were very efficient. When I called to make arrangements, everything went very smoothly. The only problem we had was that the delivery people used the correct address, but the wrong city in Columbus. The car was going to Powell, Ohio, which is a suburb of Columbus, and there's an identical address in Columbus. For some reason, they were trying to deliver the car to the Columbus address rather than the Powell address. But my son-in-law got that straightened out with the delivery people via telephone. Montway is very reliable and they did an excellent job.
Thank you for sharing your feedback, Michael. We're sorry to hear about the inconvenience with the similar addresses but are happy to hear it was easily fixed. We strive to deliver top-notch service and your feedback makes that possible. Thanks for choosing Montway.
Reviewed Aug. 31, 2023
The driver didn't seem like he spoke a lot of English, so it scared us at first. We heard some bad things about stuff and we were a little nervous. But he did a great job, and got the vehicle to our house perfect. He was very careful. His hand motions were acceptable and we could talk to each other through that. The trailer ended up being enclosed, which was an added bonus. We were thrilled that it was enclosed. We were pleased with it.
Thanks for choosing Montway for professional car shipping services. We strive to work with the best carriers out there. We wish you the best and hope to see you again in the future.
Reviewed Aug. 31, 2023
Montway was most responsive, and they had a good pricing for pick up when I needed them to. The day before the pick up, someone contacted me and I got an email and then the driver contacted me the day of. The initial quote was accurate.
Thank you for the great review, Jocelyn. We're happy to deliver great service for your needs. Safe travels and hope to see you again in the future.
Reviewed Aug. 31, 2023
Montway shipped my BMW 7 Series. The transport was fairly easy to set up. They match you with a dispatch, and then the dispatch takes over. So, in my case, the dispatch was in touch with the dealership. They also provide you with the phone number and some sort of way to contact the driver of the dispatch, and then also the company that is managing the dispatch. That was also fairly easy to manage. They did miss the pickup on the first occasion, but that was some misunderstanding between the dealership and the dispatch. The dispatch gave us a window of three days and the car wasn't ready to pick up yet. So, I got a phone call about that from Montway indicating that this was something that happens and they gave me an option to either pause the pickup or reschedule it. They didn't charge me any additional fees for the pickup. So, it was a fairly reasonable experience as far as the logistics are concerned.
As far as the quote, it was fairly competitive. The delivery was interesting. I was in touch with the dispatch company. They gave me updates on when the car would be available and where should we schedule a pickup. My house is on a street which has freeway speed limits of about 55 miles an hour. There's no option for the semi with 30 odd cars to block that street. We agreed to take the delivery at a nearby Target store. The semi would come in, they would park there, and then they'd wait for me and I'd Uber myself to that place and then pick up the vehicle. That went fairly smoothly.
I got a call from the driver about the ETA of their arrival. I was able to meet them and they were already there. I didn't have to wait. So, that was great. It was an open delivery. That is also an option that they give you. You can pay extra for a closed top or a covered delivery. I opted for the open one. It was cheaper. In hindsight, maybe I shouldn't have because they were traveling a long distance, and there were a lot of variable climate conditions. When they arrived, the car had a lot of dirt piled up on it and a lot of water marks. It was evident that it rained hard along the way. Even though the driver said that they made sure that the car was cocooned inside so it wouldn't be exposed to too much elements, but that's still the case.
The only thing that didn't go so well was the way that the vehicle was off-loaded from the semi from the truck. They have a couple of hooks that allow them to sort of grip the vehicle so they can maneuver it and move it around or have it be stationary on the truck. So, I think they put the hooks around the control arms of my vehicle and during the off-loading stage, they sort of dragged the vehicle using the control arm. So, that sort of bent the control arm. I hit a pothole after that. The driving was fine and I had to get my wheels replaced and tires replaced, but they couldn't align the wheels because the control arms were bent. So, I had to pay the dealership to replace the control arm so they could do that. But enough time had passed from the day that I bought the vehicle to when this incident happened and I had to go through that process that I couldn't necessarily do anything about that.
There was no way for me to prove that this was something that was the dispatcher's fault. But after talking to the dealership, that is what they suggested. My car wasn't towed at any point between me taking the delivery, and then me getting to have the control arms replaced. I just didn't propagate that issue either because I just want it to be over with and I wanted to get back into my vehicle and not deal with warranty at that time. Overall, Montway's customer service was on point. The coverage that I looked at was, at that time, ample for me. The sales and marketing process were just invasive. They call me a lot and they really wanted to get the business.
Thank you for taking the time to share your feedback, Sid. We appreciate your comments as we are always working to deliver the best service possible. If you have any further comments or concerns please do not hesitate to let us know. Sincerely, Montway.
Reviewed Aug. 31, 2023
My experience with Montway was mostly through email, but they had very fast response times. They asked for some information and I got it back to them. They were able to schedule pretty quickly. Then they kept us updated throughout the transport process. They also kept me notified when they were en route. I wasn't at the location, but they sent the information when they arrived. Then they sent pictures of the vehicle just to confirm it was at the drop-off location. It was good. I've used them a couple of times in the past. Their prices have been generally a little bit less than other companies I've searched.
Thank you for the review, Meredith. Our goal is always to deliver a seamless experience, and we're happy to hear things were great. We look forward to the next move.
Reviewed Aug. 31, 2023
Montway was available in the timeframe that I needed. The quote was a little high, but it was okay. I was satisfied with the customer service. I had someone meet them for the delivery, and it was fine.
Thank you for the review. We work hard to deliver the best service possible. We use a complex process for our pricing that has several determining factors. Including current real market conditions. Our price may not always be the lowest or highest. But it is the most accurate to get your car moved. We're happy to hear you were satisfied and hope you consider us again for future moves. Best regards. ^RK
Reviewed Aug. 31, 2023
I would recommend Montway. My experience was easy. All the competitors said, "Oh, I wouldn't use them. They're gonna say one thing and do another." I went, "Oh, okay. Well, I guess I'll find out." It never happened. The driver was fantastic. He kept me updated all throughout and he came early.
Thank you for the recommendation, Billy. Not everyone ships a car every day, so we try and be as transparent as possible about exactly the kind of services we offer. We want your experience to be simple and stress-free. So we feel this transparency is important to that. Glad to hear the service was great and hope to see you again in the future.
Reviewed Aug. 31, 2023
I use Montway all the time. They are on time. This time, the transport was from Saint Louis to Phoenix. They dropped the vehicle off at a location different to the home but I was charged what they said they would.
Thank you for the feedback, Robert. Your comments are essential to us providing the best service possible. We look forward to seeing you again soon.
Reviewed Aug. 31, 2023
When my car wasn't running, I reached out to Montway, and everything went great. The driver let me know when they loaded the car, when it was coming, and how long it'd be there. He called a few times that day to let me know where he was at. He took the car to another Honda dealer for us, and it ended up being traded in.
Thank you for the review, Jill. We are so happy to hear that the driver did an excellent job with your auto move. We are always here when you need us and hope to see you again in the future.
Reviewed Aug. 31, 2023
I booked the transport online and got an immediate response through mail. The driver is good. The moment he picked up, I didn't hear anything from him but before the delivery, he called me. He got it where he promised me to collect it. The amount was on the higher side but the vehicle was delivered before time. I observed there were so many dots on my back side bumper though. That should have been taken care of.
Thank you for the review. Your comments are important as we strive to deliver the best service possible. If you would like to provide additional feedback, please contact us at feedback@montway.com. We look forward to serving you again in the future.
Reviewed Aug. 31, 2023
It was wonderful with Montway. They were right on point and very thorough. The guy that dropped the vehicle off knew his stuff. I'm the type of guy who wants to help. But he told me I didn't have to do anything.
Thank you for choosing Montway for professional car shipping services. We wish you the best and hope to see you again soon.
Reviewed Aug. 31, 2023
We bought a vehicle in West Virginia and we had it delivered here in Arkansas. We're in a cul-de-sac, and the driver parked on a through street, then he drove the vehicle to our house. It was a very painless experience, and the vehicle was very clean. I would recommend Montway.
Thank you for recommending Montway for your vehicle transport needs. We appreciate the comments and are happy to hear everything went great. If we can help again just let us know!
Reviewed Aug. 30, 2023
Montway Auto Transport was okay, but watch out for the random fees that they charge you during pickups and drop-offs. They didn't give me any troubles the first time. That's why I didn't look into other companies and chose them. They called a day in advance before the delivery. I was free so I was able to be there when they delivered. But they kept adding extra fees, like where they added a fee for putting stuff in our car even though they said less than 100 pound is free. And for drop off, they added fees for how to drive in to the residential area that they couldn't drive the truck. $300 to $500. It's weird that those fees were negotiable. I was, “What? $300 for those?” And I just moved something. I didn't take it out. I moved it from one spot to the other spot, and the person decreased $200. So, “Oh, okay. Now, how about $100 or 150?” I didn't even take any stuff out.
Thank you for sharing your feedback, Ann. Not everyone ships a car every day, so we understand that it can be a complex process. For personal items, it's important to understand that we are not a personal property shipper. We are only an automobile transporter. If items are being left in the vehicle, Montway must be informed of the total weight prior to shipping. Weight is a major factor in how vehicles can be placed on the trailer and transported. As a courtesy, we can allow an additional 100 lbs in the trunk of the vehicle only. These items must be secured to one suitcase or bag. And must be below window level. We provide full details on items in our terms, which are available in our emails and website at https://www.montway.com/terms-and-conditions. Thank you again for your feedback and we hope that we were able to provide some clarity about shipping policies. If you ever need to transport your car in the future we would be happy to help.
Reviewed Aug. 30, 2023
The delivery was fine with the exception that the car cover that was on the car when it left Colorado didn't show up with the car. I complained to them and they said that was not covered by their quote insurance and they were not supposed to put the cover in the car. But my son said that they did. He saw it on the car before they closed the rear ramp. They refused to do anything about that. My complaints fell on deaf ears. I was not happy.
Hello Edward. We are sorry to hear of any inconvenience you have experienced. The usage of car covers during transit, unless applied by a certified technician, is generally not permitted due to the safety hazard they pose to roads and their surroundings. These can be potentially hazardous to the shipment and the surrounding environment. We took a look at the Bill of Lading from your shipment, and do not see that the car had a cover placed on it for loading. We have emailed you the Bill of Lading for your reference. We are happy to help in any way we can, so if you have any additional questions or comments please email us at feedback@montway.com.
Reviewed Aug. 30, 2023
The sales process with Montway was pretty good. It was pretty informative. The rep talks to you and then they'll call you back. Montway said that I would see where the driver was, and it turned out that both times the car was transported, the drivers were within a day and a half to where they had to be picking them up and coming that way. So the car was moving in the same direction. The drivers were good. They were friendly, kind, and courteous, which you would expect. The quote was pretty close to reality. It was good, and you don't need the aggravation of looking for gas, putting up with traffic and detours.
Thank you for the awesome review, Angelo. We're happy to hear that our sales process as informative and was able to help with your needs. We strive to deliver professional service at all times so this means a lot. We are always here when you need us. Best regards. ^RK
Reviewed Aug. 30, 2023
The email correspondence with Montway was quick. Whenever I had a question, there was a quick turnaround. The carrier that they hired for our car was the best part because the driver was really very conscientious in giving us updates. He was very on top of communication. I was late when it was time for pick-up and the driver couldn't reach me. Our area was not accessible to the carrier. So, he parked farther away from our street. But he went to our house and rang the doorbell. So, that was how I knew that he was there already. The driver checked the car and made notations of its condition. He was very personable. When everything was done, he drove off with our car. When it was delivered, we weren't at our delivery address yet. So, I had to tell him to coordinate with our relatives, which he did, and it was a smooth delivery.
Thank you for sharing your experience. Auto logistics can be pretty complex so we do our best to make it as easy as possible. Happy to hear the driver did a great job and provided smooth delivery. We look forward to seeing you again in the future. Best regards. ^RK
Reviewed Aug. 30, 2023
I was very grateful that Montway's team made the process super easy and great. I was really nervous about the whole process, but it was a great experience. My 2019 Jeep Wrangler was going from New Jersey to California. One of the things that was really hard was trying to time it so I would already be here in time to receive the car. I had to go to this other parking lot place because my building had nowhere for a car to be delivered to. The driver found a place that was relatively convenient.
He did have to unload it. It was at Target. He couldn't quite turn into Target because the parking lot was a little full. So, he did it on the road. I was like, "Oh, my God. Oh, my God. Oh, my God," but he was so nice and professional. One thing that was a nuisance was the driver put the emergency brake on when he turned the car over to me. I was not strong enough to brake off, so he had to help me with that. But I felt like he was so courteous and I was just laughing hysterically. I totally understand why he put the emergency brake on. I know I should be putting the emergency brake on when I'm parking on slopes, and I just don't.
Hello Ashlyn, thank you for choosing Montway and for sharing your experience with us. We understand that vehicle transport can be a nerve-wracking process, but we're thrilled to hear that our team made it easy and enjoyable for you. Your feedback is appreciated. If you ever require our services in the future, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Aug. 30, 2023
Straightforward process. I was able to get a quote online, and I ended up calling and confirming the quote. Montway Auto Transport sent me an email, and I entered my card information. Once they confirmed who the driver was, they took the payment, and we proceeded with pickup. The driver gave me a heads-up on the day he would be there. He called to let me know two hours before he would arrive, and arrived at the right time. So, I was able to time it out well. Montway gave me the best price. You may have to just stay in communication regarding the timing of picking up the vehicle, because Montway Auto Transport uses multiple potential companies to pick up. So, it depends on when drivers are available. Ensure that it aligns with when you need the car picked up/dropped-off.
Thank you for choosing Montway Auto Transport and for sharing your experience with us. We're pleased to hear that our straightforward process, competitive pricing, and clear communication met your expectations. We understand the importance of timing when it comes to vehicle pickup and drop-off. When booking an order with us, it's important to provide us with all the specifics of the load at this time. As we communicate this information at dispatch. If there are ever any discrepancies, Montway should be contacted immediately. If you ever require vehicle transportation services again in the future, please don't hesitate to reach out. We're here to assist you. Safe travels. ^RK
Reviewed Aug. 30, 2023
My girlfriend, who moved from California to Georgia, referred Montway to me to use for my godmother whom I was having to move from Kansas back to California. This was the first time I used a transport service and it was easy. They were fast and any time I sent a message or called, it was answered. I didn't have to wait. Customer service was easygoing. It was as if you were talking to your neighbor.
During the move, I was already on a plane. My godmother's Realtor on the Kansas City end was there to give the drivers the key. On the California end, we had the car delivered to my uncle's house that was up the street from where my godmother was gonna be living. My uncle said, "The gentleman dropped it off. Put the car in the driveway. I handed him the check, and they were gone. It was fast." We took pictures of the car before and after. Everything was fine and the cost was excellent. A girlfriend of my godmother that I knew was gonna be moving reached out to me last night. She asked, "Who did you move for your godmother for the car transport?" They were given $3,000 per car with another company. I told her it was ridiculous and gave her the name of Montway. They're gonna be calling today.
We are truly grateful for your trust in Montway and for taking the time to share your positive experience. Our commitment to providing excellent customer service and reliable transportation is at the core of what we do. We're delighted that you found our team easygoing and responsive, and we appreciate your kind words.
Thank you for recommending us to your friend, and we look forward to helping them with their car transport needs as well. Should you ever require our services again, please don't hesitate to reach out. We're here to assist. ^RK
Reviewed Aug. 30, 2023
The driver called me the night before he arrived. He also called me the morning of the arrival. Everything was fine.
Thanks for choosing Montway for professional car shipping services. We're happy to hear that the driver provided great service. If you ever need to transport your car in the future, please don't hesitate to reach out. We're here for you! ^RK
Reviewed Aug. 30, 2023
Two other companies gave me a low ball quote and they could never find a driver who was willing to drive for that amount. So, they kept pushing me off. When I finally got frustrated and cancelled, I called Montway. The rep gave me an honest quote and they were able to find someone willing to do it for that price quickly. The driver was great once he got here. But there wasn't much communication from when he left California until when he got to Connecticut. Other than that, everything was fine and I was pleased with their service. They were honest.
Hey Susan, thank you for choosing Montway and for sharing your experience with us. We're glad that we could provide you with an honest quote and promptly find a driver willing to transport your vehicle at that price. Your satisfaction is important to us, and we're pleased to hear that you were ultimately pleased with our service. If you ever require vehicle transportation services in the future, please don't hesitate to reach out. We'll be here to assist you. ^RK
Reviewed Aug. 30, 2023
The driver drove off the pickup truck, and I signed his phone. It's a commercial truck, so it had to be on a semi-truck. Everything was fine.
Thank you for sharing your experience with us, Kamil. We're glad to hear that everything went smoothly with the pickup and signing process. If you ever need our services again in the future, please don't hesitate to reach out. We're here to assist you with your transportation needs.
Best,Richard K
Montway Auto Transport
Reviewed Aug. 30, 2023
Working with them was quick and easy. They were quick to respond and they gave me the information I needed. The driver communicated well and showed up when he said he was going to.
Thank you for your wonderful feedback, Stephen! We're delighted to hear that your experience with us was quick, easy, and efficient. Our team values clear communication and punctuality, and we're thrilled that the driver met your expectations.
Should you ever need our services in the future, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Aug. 30, 2023
Setting up the service was easy and it was a fair price. I would use them again.
Thank you for taking the time to leave us a positive review! We're pleased to hear that setting up our service was easy and that you found our pricing fair. Your satisfaction is important to us, and we look forward to serving you again in the future should you require our services. ^RK
Reviewed Aug. 30, 2023
Montway's price was a little bit lower than a couple others that I looked at. When I talked to the person on the phone about the quote, one of the things I asked was, “If the price is gonna change for any reason or this quote actually pretty much in stone?” They said, “Hey, we're not gonna change the price.” That led me to think, “Yeah. Hmm. Okay. Well, if that's really the case, then…” So, I went with the, and it worked out great. The reps knew what they were doing and they executed it fine.
I was on the side of delivery, and I communicated with the driver directly. They had two options. One was to pay ahead of time and the second one was to pay about 70% or so to the driver directly and you get a cheaper price. I did select that option. The driver was really great on the phone. I was helping him get directions to the location. He was in no rush and I paid him. I got the paperwork. It was smooth as can be.
If I was gonna ship another vehicle, I'd be using Montway again. I'm not gonna fool around with anybody else. I was totally pleased. In fact, I gave a recommendation to someone. He asked me about transports and I said, “Well, just a few months ago, I used Montway. First time I used them, but it went terrific. Simple, easy, no change on price. The driver was great. Timing was great. So, you might wanna check with them.” He went ahead with Montway and he was thrilled.
Thank you so much for sharing your positive experience with Montway! We're delighted to hear that our competitive pricing and commitment to maintaining quoted prices played a significant role in your decision to choose us for your vehicle transport needs. Our team takes pride in executing seamless and efficient transportation services, and we're pleased to hear that you had a great interaction with our representatives and the driver. We appreciate your trust in us and your willingness to recommend Montway to others.
Should you ever require vehicle shipping services in the future, please know that we'll be here to provide you with the same level of excellence and reliability. Safe travels. ^RK
Reviewed Aug. 30, 2023
I liked Montway's price, the reviews, and the customer service representatives. Setting the transport up was seamless. It was all automated. I got email confirmations. Payment was easy, insurance was provided, and the driver was in touch with me immediately. He called me, texted me, and sent me pictures. It was great. My residential area is on the tighter side. So him and I coordinated, and I found a local shopping mall that had a big parking lot. He thought it would work. I sent him the map. He looked at it, and it worked perfectly. My Porsche 911 turbo came a little earlier than expected. The communication was great. The price was right, and there was a lot of care taken with my vehicle.
Thank you so much for your fantastic review of Montway! We're thrilled to hear that you had a seamless and enjoyable experience with our vehicle transport service. It's wonderful to know that our systems and easy payment options met your expectations. Should you need our services again in the future, please don't hesitate to reach out. We'd be honored to assist you once more. ^RK
Reviewed Aug. 30, 2023
I looking for somebody to haul my car and Montway seemed like they were gonna be the fastest delivery. They gave me good coverage and I felt assured that they would do a good job. They answered every question I asked and they were there when I asked them to be there. They delivered the car faster than I thought they could and the driver was real competent. He told me when he was leaving, where he was gonna be, and when the car was gonna be there and he brought it to my exact location. Montway kept in touch with me all along. Before and after the transaction, they were there for me. Everything is a little bit steeper nowadays, but what they did for me in the time that they did it, the price was worth it.
Thank you so much for taking the time to share your positive experience with Montway. We're thrilled to hear that we could meet your expectations and provide you with a fast and reliable car hauling service. Our team takes pride in ensuring clear communication and a smooth transaction from start to finish.
Your satisfaction means the world to us, and we're delighted that you found our service to be worth the price. If you ever need assistance with vehicle transport in the future, please don't hesitate to reach out. We're here to help! ^RK
Reviewed Aug. 30, 2023
I had a good experience with Montway. I was very satisfied. I recommend them highly.
Thank you for the recommendation. Happy to hear you had a good experience and hope to see you again in the future.
Reviewed Aug. 30, 2023
The whole process with Montway went pretty smoothly. They were great because it was a weird situation where I had to meet them here and drive myself and jump on a flight two hours away from our meeting point. It was good that they stayed in contact with me. Their communication definitely helped.
Thank you for the review, William. Communication is essential to our services. So we're happy to hear the team did great. If we can help again in the future let us know!
Reviewed Aug. 30, 2023
Their customer service was excellent. They did everything. I never had to question anything. The transport went excellent. They were on time and fast. I was very happy with the cost too.
Thank you for sharing your feedback, William. We are happy to hear your experience was great. If we can help again please let us know. Best. ^RK
Reviewed Aug. 22, 2023
They were helpful and knowledgeable. Their quote was reasonable as well. The driver didn't communicate on the first day that he was coming. But we got ahold of him and we were able to meet up to get the vehicle on. Then they got the vehicle here in one piece. I'd recommend Montway.
Thank you for the recommendation. We appreciate your feedback as it helps us deliver the best service possible. We look forward to seeing you again soon.
Reviewed Aug. 22, 2023
Our driver Viktor was easy to communicate with and was very conscientious. Our vehicle arrived exactly on time. This was the best experience we have had with any car transport. We would highly recommend to others and we plan to use them again soon! Our transport was from Florida to Pennsylvania.
Thank you for the great review, Lynn. We're happy to hear that the driver was easy to communicate with and provided excellent service for your PA shipment. If we can help again, let us know!
Reviewed Aug. 20, 2023
I like Montway's price and schedule. Setting up the transport was very easy. I gave them the dates I wanted the car picked up and the dates I'd be in town to receive it. There was a three-day pick-up window. It ended up being the exact date I gave them. The driver let me know the night before he was gonna be there in the morning. He called me in the morning and said he's en route and told me the exact time that he was expecting to be there. I met him at a church parking lot. I offered to meet him there. Our house was on a dead end and cul-de-sac, and he never could have turned around. Overall, it was a great experience.
Thank you for the wonderful review, Doug. We're glad to hear we could provide top-notch services for your needs. We hope to see you again soon.
Reviewed Aug. 20, 2023
My experience with Montway was not as comprehensive as it should have been because of the language barrier. They use a lot of overseas people. It's just the comprehension. Even though you may know English, it doesn't mean that you understand English. Other than that, it was quick and easy. The transport was from Tuscaloosa, Alabama to Cape Coral, Florida. They picked the car up on a Thursday evening, and it was at my sister's door on a Friday morning. So, it didn't take long at all. Communication with the driver was clear and very regular.
We appreciate your feedback, Nadia. We work with a wide variety of employees and carriers from all over the world. As we service internationally. If there are ever any communication issues, please let us know and we are happy to help. We wish you the best and are happy to help at any time.
Reviewed Aug. 20, 2023
I had a good experience setting up the transport. It was convenient and the rep was very informative. The mover gave us an ETA and showed up in a reasonable time. Plus, the quote was very accurate. Montway is one the best transport services in the US. It's definitely worth working with them.
Thank you for the excellent review, Donovan. We're happy we could help deliver expert service for your move. We look forward to seeing you again soon.
Reviewed Aug. 20, 2023
The vehicle got there the next day after they picked it up. The quote was right on. I'd definitely go again if I buy another car out of state.
Happy we could help with your out-of-state car shipment. We wish you the best and are happy to help any time.
Reviewed Aug. 20, 2023
The driver was very professional. He did a thorough inspection and we noted what preexisting damage there was. I got a copy of that. I had a coworker at the receiving end and they gave him the driver's contact information. They arranged a time for the drop-off and I provided the payment code so that once I had confirmation of delivery, the moving company would be paid. The vehicle got there looking exactly like how it looked when I put it on the truck.
Thank you for the review, David. We're happy to hear that the driver delivered great service and did a thorough inspection. We are always happy to help and are here for you at any time.
Reviewed Aug. 20, 2023
Montway was to work with. The pick-up and delivery were very smooth and quick. If people are looking for transport, I’d recommend Montway. I had a very positive experience with them.
Thank you for the recommendation. We're happy we could deliver excellent service for your needs.
Reviewed Aug. 20, 2023
I had a good experience with Montway. I got ahold of them and told them what I needed and when I would like to have it. They got back to me a little bit later and said when they would be coming by to pick the vehicle up. First time I'd ever done it and it seemed seamless. The vehicle even arrived there before their deadline. If I have to do that again, I’ll look them up again.
We appreciate the review, James. Not everyone ships a car every day and we are always happy to help. We hope to see you again in the future.
Reviewed Aug. 20, 2023
We're extremely happy with Montway. From the moment they picked it up to delivery, it was excellent. The driver was very helpful and nice. He spoke with my husband when he picked it up, and he even offered some extra that he could put things in the car and so on and transport in the car. Also, he let us know a couple of times where he had to drop it off because the truck was too big to drop it off at my daughter-in-law’s. He came up with a plan and was able to come closer. My daughter-in-law was impressed with how he helped and how he tried to make it the easiest transaction possible.
Thank you for the great review, Jan. Not everyone ships a car every day. So we're happy to hear that our team could make it easy. If we can help again in the future let us know!
Reviewed Aug. 20, 2023
We were so happy with the service. The courier-drivers took pictures and examined the car. And they put the car on the lift and took it away. The transport was supposed to take two days. But the car was here before I got here. I told the driver what to do, and he did. It was flawless. I would recommend Montway Auto Transport to everybody that asks.
Thank you for the recommendation. We strive to deliver professional service and your feedback makes that possible. We hope to see you again in the future.
Reviewed Aug. 20, 2023
Montway gave me an exact date and schedule and it was seamless. I told the customer service reps that I need to transport a car from point A to point B and I needed to do it within this time frame. They gave me a date. They picked the car up on a Friday, and it got there the following day, which was Saturday. The driver did great. He did a full inspection, took photos and videos of everything, and loaded it on professionally. He was on time, too. As far as the final cost, it was similar to the initial quote I got. It was worth it because they gave me an actual time and day and they didn't say, "Well, we gotta call somebody and we'll let you know," and then a week went by and no response. They were on top of their game. If I had to do it myself, it would have been a 12-hour drive, and then I would have had to have other people help me to get that car and drive it. That would have been a mess. So, working with Montway was worth the money to me.
Thank you for the great review, Avis. We offer a variety of car transport services to meet our customer's needs. If we can help again in the future let us know! Best regards. ^RK
Reviewed Aug. 20, 2023
I already knew about Montway but I still looked at the prices of other ones just to compare. This was the second time I had worked with them and I shipped a Mercedes E350. Montway didn't communicate an update on a pickup time and it was just lucky that I was home when they were gonna pick it up. They confirmed it but they didn't let me know. I found out when the driver just showed up and I might have missed the pickup. So, that's the only glitch. They got the car back to my house even before I expected. So, that part was great.
Thank you for your feedback, Margaret. I am sorry to hear about the inconvenience. We provide all status updates via email, but it is possible that there was a glitch with the email send. We're happy to hear the transport was overall great and we look forward to seeing you again in the future.
Reviewed Aug. 20, 2023
I was satisfied with my experience with customer service reps at Montway as well as with the service. The vehicle was here within 48 hours from the time that it was quoted. I was waiting on the driver and I had gotten a call from him around the time that I was expecting him and he was letting me know that he would be here within a few minutes and he showed up on time.
Thanks for the great review, Pamela. Happy to hear our team did a great job with your move. We look forward to seeing you again in the future. Best regards.
Reviewed Aug. 20, 2023
We had to change the delivery date as well as the pickup date and the customer service reps from Montway accommodated that well. The quote was a little high but for the vehicle, I understand. It’s a Rolls Royce.
Thank you for the review, Sharon. We understand that things change, so we are happy to help in any way we can. Thanks for choosing Montway.
Reviewed Aug. 19, 2023
I've used Montway twice. The timing was exactly what they said.
Thanks for choosing Montway for professional car shipping services!
Reviewed Aug. 19, 2023
Montway was very professional, understanding, patient, and kind. They walked me through the entire process and told me what to expect. They let me know once the driver was assigned and when my card was gonna be billed. The rep that I dealt with was very personable. It's one thing to call and talk and conduct business and be monotone, but it's another thing to call, conduct business, be professional, and then be personable, too. Also, the car arrived at its destination a lot sooner than I expected. Whatever Montway is gonna charge you, it's worth it. They're more reasonable than the other carriers, and they're professional and you don't have to worry. I'm gonna call them again because I'm probably gonna have another transport here in about another month or two.
Thank you for the excellent review, Angela. We're happy to hear that we could provide a professional and understanding experience for your needs. Not everyone ships a car every day. So we are here every step of the way. We wish you the best and look forward to seeing you again soon.
Reviewed Aug. 19, 2023
I called Montway up and asked them for a quote for shipping my car from New Jersey to Florida. They gave it to me as well as the date they could pick it up and the date it should be delivered by. Everything was on time. The driver sent me a text message a day before he was dropping the car off. I was satisfied with the cost and the service.
Thank you for the great review. Glad to hear we could deliver professional service for your needs. We look forward to seeing you again in the future.
Reviewed Aug. 19, 2023
I called a transport company and they said, “Let me get ahold of you later to give you a quote.” I had to wait several days. Montway was more receptive in the beginning. I did this over the internet and at first, I was uncomfortable about it. Montway responded right away and they were on it right away. The service cost a little bit more than what the other company wanted. But I needed to get this done right away. By the time the other company got back to me, I had already made the deal with Montway.
I was a little confused at first because there was a different price for if they delivered the car to me than if they delivered it to my daughter. I assumed Montway had their own drivers and their own trucks. What actually happened was they contracted private drivers and I had to pay those private drivers. And because I had my daughter accepting the car, she couldn't pay that large amount. I couldn't get that money to her in time enough, so I had to go the other way. If I were there to accept the car, then I could have paid the driver. But my daughter was accepting the car for me, so I had to pay for it in advance. Montway would then take the money that I gave them and pay the driver and that costs a little more to do that. That could have been communicated a little better.
When I finally understood what I had to do, I contacted Montway back and they didn't make a big fuss over it. It was easy to change what I had originally ordered. I had to have the car delivered from Nevada to my daughter's house in New Jersey and they were great about doing that for me. The car was in an all right condition when it arrived. It was dirty or worse-looking than it was when I left.
Thank you for taking the time to provide your feedback. We are always looking to improve our services and your feedback makes that possible. Thank you for choosing Montway and we hope to see you again in the future.
Reviewed Aug. 19, 2023
I asked for a quote and Montway left it there. I didn't get berated by calls and texts from them. They were also straight to the point and their quote was acceptable. I decided to execute shipping my car with them. I did a covered transport. They were in constant contact. All in all, I would use Montway because we didn't have any issues. Our car showed up just like it left. The driver was able to bring it directly to us and we had zero problems. We're really happy with the service.
Thank you for the review, Jason. We're happy to hear that our team could deliver a professional service for your needs. We wish you the best and hope to see you again in the future.
Reviewed Aug. 19, 2023
The transportation was fine. The only problem was there was an oil leak of the car that was above my daughter's car on the transport vehicle and it leaked down to the car. And I had to pay $80 to get it cleaned up. Other than that, everything was on time, and the delivery was good to go. It was originally to take four days. Montway Auto Transport was on time.
Thank you for the feedback, Paul. We are sorry to hear about the inconvenience but are happy to hear that everything else was fine. Your feedback is critical to us providing the best service possible so it is definitely appreciated. We wish you the best and hope to see you again in the future.
Reviewed Aug. 19, 2023
I would recommend Montway Auto Transport. It's reliable. The rep was helpful on the itemization, changes, and schedule. They were very helpful. The driver was good too. He called me a couple of times. He told me the place, where he was or when he would come back. They pulled up the vehicle in front of my home and were on time.
Thanks for the great review. Not everyone ships a car every day. So we are here for you every step of the way!
Reviewed Aug. 19, 2023
Montway has a good reputation from what I researched and I liked their price. It was in line with a lot of other quotes that I received. I had them ship my SUV about 1,000 miles. Customer service was excellent. I had a very friendly gentleman who was down-to-earth and sincere. I thought that my vehicle would be safe with him. Once they arrived at the destination, they contacted me. The car was brought directly to the house. My family members they came out and met the gentleman. We definitely recommend using Montway.
Thank you for the recommendation. We're happy to hear that we could deliver excellent service for your needs. We work hard to provide realistic and understanding service. Especially as not everyone ships every day. If we can help again in the future let us know!
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