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Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 16 Reviews 2635 - 2835
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2022

    They were fast and communicative. It was a really easy experience. The driver was also really sweet. Originally, I was in a meeting so I didn't get the call. He was patient and waited for us.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alexandra. We appreciate your review and business.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 16, 2022

    My experience with Montway was absolutely fantastic. We were so happy when we first talked to the people and until it got dropped off in Vancouver, Washington. It also got there early. The driver contacted us when he was leaving Raleigh. We met him right by the interstate by our house because there was a flea market there. For him to get down this way, it would have been harder. So we just drove the car up towards that, which was not even half a mile and he loaded it on the truck. He kept in touch with my son the whole way out there. It worked out wonderfully.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Ann. We are pleased to hear about your experience.

    Verified purchase
    Staff

    Reviewed Oct. 15, 2022

    They were great. I had changed the address that was associated with my card and I wasn't sure if it had gone through yet. But the rep helped me figure it out. The driver also texted me every step of the way, way ahead of time, days before when they would be arriving and even the day of. I was having my dad be the one to drop it off. He even was communicating with him on where exactly to find him to leave the car. He was wonderful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alissa. Thank you for sharing your experience with Montway and the carrier.

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2022

    They were very good. The process was simple. I was pleasantly surprised. I made a phone call, paid and then the car was delivered. That was straightforward. They arrived approximately when they promised and unloaded the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alex. We appreciate your review and thank you for sharing your experience.

    Verified purchase

    Reviewed Oct. 13, 2022

    Montway got up there earlier than they said they would. Everything was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alan. Thank you for your review and for sharing your experience.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2022

    Montway was very easy to book and we received the car very quickly. The transport from California to Texas took four days and it landed on the perfect day. The driver was very communicative via text and was even flexible when we had to ask him to pick the car up a little bit later as well too. The cost stayed the same from what they initially quoted. It was a positive experience. We've used Montway before when we brought the car from North Carolina to California. So we knew that they did a good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Aimee. We are pleased to hear you're a returning customer! Please keep us in mind should you need to transport another vehicle or motorcycle.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2022

    The transport from Beverly Hills, California to Denver, Colorado was seamless. The communication with the driver was good and he was on time. It was a great experience with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Andrew. Thank you for your review. We are pleased to hear about your experience.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Oct. 10, 2022

    Montway did exactly what they said they were going to do within the time they said they were going to do it. The transport was from San Francisco to Portsmouth, New Hampshire and it took probably six days from when the vehicle was picked up to when it was dropped off. The driver was quick to respond to my messages when he wasn't driving. So, it was nice. Montway ended up giving me a discount. As the car was in transport, they notified me of that and then they refunded after the car got dropped off. So, I was quite happy with that too. If I had to ship a car again, that's the first place I would call. They had competitive pricing and did a good job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Alen.

    Verified purchase

    Reviewed Oct. 9, 2022

    The service of Montway was really good. We shipped the vehicle to my husband's cousin’s house. It arrived before we got here, so that worked out perfectly. I would recommend Montway for sure.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Felicio. We appreciate your feedback and thank you for your recommendation.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2022

    Would I use Montway again ..Yes !!! They did absolutely what they said they would, and kept me informed every step off the way from pick up to drop off. I never had to call them, they called me every step of the way. Their driver was professional and friendly when he delivered my car and I was happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Staff

    Reviewed Oct. 8, 2022

    The transport with Montway was very simple. Everything was seamless. We're a military family, so we moved a lot. This was the easiest process I've had - from the initial contact, the meeting point, the driver shipping the car and contacting afterward for delivery of the vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michele. Thank you for your review of your experience with Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 7, 2022

    I spoke with a couple of people from Montway. Each person I spoke with seemed very nice and helpful, and they gave me a pretty good price on the enclosed transport. It was a good experience. It took a couple of days for them to find a driver and get them over there. But once they picked up the car, it arrived in two days. It was really quick. The driver called me when he got there when I asked him to let me know earlier. He ended up waiting for me to arrive. I felt bad that he had to wait, but I had let him know to give me an hour's heads-up because I had the car dropped off at my mother's home. But other than that, it was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2022

    I can't say enough about the very excellent experience I had with Montway, which transported my car from NC to VT. Their instructions were crystal clear, communication throughout the process outstanding, everything accomplished on time. I would certainly recommend this very professional company to anyone needing to move a vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Staff

    Reviewed Oct. 7, 2022

    They were very nice and helpful. I thought my car was gonna be in transit for three days or so. But they delivered it right away. Overall, it was a great experience.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Arash. Thank you for your review. We are pleased to hear about your overall experience.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 6, 2022

    Saw your Ad on Google. Decided to use you after talking with Aiden. He set up the home pickup of my Ford Focus. It took 9 days to deliver my car as Aiden told me it would. I got help on the status of my car from Polina, Antonio, Stan, Martin, Ryan, Monty. Nicholas delivered my car. Thanks to all of you!

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    PriceStaff

    Reviewed Oct. 6, 2022

    Excellent experience. Respected the dates they quoted. Expense was also reasonable due to the high cost of fuel nowadays. My driver was very reliable. I totally recommend Montway auto transport. My car was in perfect shape when I got it...They could not deliver it to my home (small street) but the location I had to go to was very close by.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 6, 2022

    I have used Montway transportation three times. They were on time. My car was fine and the drivers are great. I would highly recommend them. My moves were long distance and handled with care, They work with professionalism. The price was also very good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    PriceRatesTransparency

    Reviewed Oct. 6, 2022

    Experience was great all around at a good price. Cars were picked up and delivered on time with updates throughout. We had 2 cars to be moved with 2 different pick up date and drop off date from Tampa to Phoenix.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 6, 2022

    The people who checked my vehicle were quick, responsive, and very informative. The move was from Hawaii to Florida and within three days of being in Miami, I received the car. Everything worked out perfectly. The driver was very polite and thorough. He told me he was already in the state and that he was going to call or text me when he was about 30 minutes away. He did that. The communication was 100%. If anybody tells me where to go, I’ll them to go to Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2022

    They delivered how they said they were gonna deliver. It was good communication with the driver and even with the team. The mover called me 12 hours before their arrival to pick up the car. It was a great experience and they didn't feel sketchy. I'm very pleased with their service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Antony for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2022

    I was very pleased with the service. The rep worked very well and the communication with the driver was adequate. The vehicle arrived in very good condition.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Staff

    Reviewed Oct. 5, 2022

    My experience went very well and everything went smoothly. I shipped two cars from the West Coast to the East Coast. The cars were picked up and delivered on time with no damage. They were very professional.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Francois. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    StaffTransparency

    Reviewed Oct. 5, 2022

    Everything went well. The pick-up was in Florida and the drop-off was at Chattanooga, Tennessee. The movers had all the stuff with them. The driver was very careful about dropping the vehicle. He kept us up to date until he got there. It took them a while to make sure that our vehicle wasn't damaged.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words, Jean. We really appreciate you taking the time to share your experience with us. Cheers!

    Verified purchase
    Staff

    Reviewed Oct. 4, 2022

    It was a good experience with Montway. They told me the vehicle would be at my house on a Sunday, and they got there even faster. The driver was very friendly. He seemed to care a lot about the way the truck was strapped down to the trailer.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Michael.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2022

    I had an excellent experience with them. The same driver who picked it up was the same person who delivered it and he was nice. Communication was good, when picking up and delivering, the driver started informing me half a day ahead. I changed my delivery address and he came to that spot and delivered it to me. The move was on time and my car is in good shape with no scratches. It was collected close to my house and delivered close to the delivery address.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Atchutha. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 4, 2022

    Working with their reps was all great. The price at the end was a little less than the quote. I don't think the move could've gone any better.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Aaron. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2022

    They were very nice and they worked with us to get our cars quickly to where we needed them. My husband's car was the first car to be picked up and that move went smoothly. He had it two days later. My car was second and that was quickly delivered as well with no damage. The driver was very nice. There was a bit of a language barrier but other than that, he did what he was supposed to do. I will definitely use them again if it comes to it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words, Barbara. We really appreciate you taking the time to share your experience with us. Cheers!

    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2022

    Throughout the transport, we didn't get any communication. But when the movers were in the area, they were very communicative about setting up the time and place for where we would meet. My vehicle got to me in good condition. I was satisfied with the service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Tingwei. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 3, 2022

    Working with them was easy. I got everything in a timely manner. The transport was very fast. I highly recommend Montway. It was fast and efficient.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2022

    My experience was so good. The driver's communication was excellent. I was really impressed with him. He couldn't get within a couple of miles of my house, so he parked his big rig where he could park it and he drove my car to my house and then walked back to his truck. I only couldn't drive him back because I was alone in the house with my son who is a year old and happened to be napping. So he was a trooper.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your kind words, Ted. We really appreciate you taking the time to share your experience with us. Cheers!

    Verified purchase
    Customer ServicePriceStaffRatesTransparencyCommunication

    Reviewed Oct. 2, 2022

    I liked the price of Montway. Everyone was also very helpful. Our experience was very smooth. The driver called to give me updates. During pick-up, he provided pictures. I had someone else signing for me for the pick-up, so he made sure that he kept me in the loop. He did really well with the delivery too. Because of the street that I was at, he wasn't able to fit in with his truck, so he parked a couple of blocks down and drove my car to the house. The condition of the vehicle was also perfect, exactly how we had shipped it.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 2, 2022

    I felt confident in the way the Montway rep was explaining things to me. They also gave a decent quote. I was happy with it. It was in between, so it wasn't cheap, but it wasn't really expensive. It was a good price for me. The delivery went very well. I got ahold of the truck driver. We met at a specific location that we requested. He was professional. He explained to us what he was doing. He kept in touch with me as he was traveling through the state. He got here a little earlier than quoted and was really nice. There was also nothing wrong with her car, no scratches, nothing at all.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServiceTech

    Reviewed Oct. 1, 2022

    I had a bad experience. The vendor that Montway switched me to took a whole week for them to come and get back to me. I chased them around and they didn't speak English. It was a rough 10 days. At the last minute, we had to change the carrier. Montway gave me another company and we agreed on them. At least they were efficient and very well versed.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Donald. Thank you for your feedback on your experience with Montway. We are sorry to hear about your experience with the initial carrier and are pleased to know our team was able to provide a better carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 1, 2022

    The driver's communication was good. We had a vehicle that broke down in another part of the state, and the driver gave us a heads-up when he would be in then he took the car to the shop where we were getting it repaired at. I'd recommend Montway.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 1, 2022

    The Montway rep was knowledgeable. We had a little hiccup there in the communication, but we got through it. The quote was reasonable. It was comparable to other shippers. The driver was also very friendly and efficient. Called and let me know his status and gave me an estimated date.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Derrick. Thank you for your review. We value your feedback on your experience with our representative and driver.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 30, 2022

    The rep I worked with was very friendly. He called ahead of time to let me know the schedule and the time slot. When he arrived at the drop-off location, he was very professional and dropped the vehicles off without an issue.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 30, 2022

    This is the second time I've used Montway and I love their service. The only thing was there were too many people that contacted me. Maybe they could assign the client to a team the first time but then, they need to assign a rep to that client. Also, they scratched the custom wheels of my SUV. Other than that, the quote was reasonable and the pickup at the destination was really easy. They sent me an email and told me where the SUV was at. They gave me the pier number and I drove down there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Arvester. Thank you for being a returning customer of Montway. We appreciate your feedback and will share it with the appropriate team.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 30, 2022

    The Montway rep was great. She took my information and sent me some emails, and I got everything filled out the way she asked. Montway said they would come out between a certain window, they'd pick up the cars, and they’d deliver within a certain window, and that all happened, so we’re good. The driver called me, and I met him. We walked the vehicles and checked everything and unloaded them. I paid him, and he left. It was pretty simple. He was good. I liked him. He was one of Montway's best.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Staff

    Reviewed Sept. 29, 2022

    The driver was very nice and courteous. We had a great experience with Montway and people should use them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase

    Reviewed Sept. 29, 2022

    I had a great experience with Montway. Everything went well. It was from Texas to California. The transport took three days. It got there quicker than I even arrived. I would use them again and refer them to someone else.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Price

    Reviewed Sept. 29, 2022

    I've used Montway five times now. They've always been great. That's why I keep going back to them. The quote's always spot on. The timeline in which I'm gonna get the car is usually very close to the window that they promised, which is great too. Those are the two main things that I look for.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 28, 2022

    The rep from Montway was solid. He was a good kid and answered the phone every time I called him. He kept me up to speed with everything through the process. It was the same thing with the driver. He was a super nice kid. He met me about a mile from the house and everything was good.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2022

    I had a very good experience with Montway. I had to put off the shipment date of one of the cars in a series of dates and they were always responsive. It was very clear they had a system that as soon as I called, they could tell from my phone number what sort of background there was. I didn't have to spend a lot of time explaining.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, David. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    PriceStaff

    Reviewed Sept. 28, 2022

    They were super professional and very nice. The driver was easy to work with and the cost was fairly reasonable. They exceeded our expectations with the timeline that they told us they would deliver the car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed Sept. 27, 2022

    The driver was amazing. He came, grabbed the vehicle and it was there the next day. I was down in Florida. My dad had to get it off the truck. Everything was good. They got everything done quickly and painlessly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 27, 2022

    The rep was great and the communication with the driver was phenomenal. We were able to communicate perfectly. The car came right to my garage door without a scratch on it. Everything was straight up with the quote. Montway is professional and highly recommended.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the recommendation. Thank you for choosing Montway and we look forward to helping at any time.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 27, 2022

    Everything wwith Montway went very well. Pickup and delivery were quick and easy. The guy who did it was very particular about how we got it on there and the care he took, and we were very happy. It was a good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

    Verified purchase
    TechStaffTransparency

    Reviewed Sept. 26, 2022

    The reps were alright and the driver was great. They have a good setup where upon contract, they gave me status updates on how the contract was sent to a transport company and then time was set up. They did a really good job of keeping me updated on where the vehicle was. Everything was fine during delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway. We are happy to deliver professional service for your needs.

    Verified purchase
    Staff

    Reviewed Sept. 26, 2022

    I'm very happy with Montway. I got a driver, and then he came and he delivered the vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    PriceBilling

    Reviewed Sept. 26, 2022

    Everything was fine with my experience with Montway. It was just on my end, I wasn’t prepared as to how to do the payment. But, that was the only situation that I thought was a little more complicated. I thought it would be a little simpler as I could pay them online. But I actually needed to provide them with a cashier's check, which I wasn’t expecting. But they were significantly cheaper than other companies.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback. We are always striving to provide the best experience. And feedback such as this means a lot. If we can help again please let us know.

    Verified purchase
    Staff

    Reviewed Sept. 25, 2022

    They were willing to assist above and beyond. We needed a jump on one of our vehicles and they were able to go ahead and give us a jump. They were able to get the vehicle safely to the destination, on time, without hesitation. They also let us know when they arrived. I was very satisfied with their services. There was a waiver that I had to sign as well. Pretty much how long and asking about the business because I've never heard of Montway. The rep let us know the insight of how they operate as their business and recruits. I would definitely recommend this company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review. Not everyone ships a car every day. We are here to help every step of the way.

    Verified purchase

    Reviewed Sept. 25, 2022

    The transport was good. It was from Arkansas to California.

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    Response from Montway Auto Transport

    Javkhlan, We are glad to know that your shipment went well. Thank you for choosing Montway.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 25, 2022

    Montway was wonderful, easy to work with, and followed up great. They adjusted when I needed to adjust, and they were very well communicative. The driver texted me because the product arrived early. We needed to shift delivery. They completely accommodated and communicated with me.

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    Response from Montway Auto Transport

    We are so glad that we were able to accommodate your needs, Helanie. Thank you for your kind words, we will be sure to pass them on to the carrier.

    Verified purchase
    StaffBilling

    Reviewed Sept. 24, 2022

    The Montway reps were very helpful and answered all my questions. The driver was also wonderful, very professional, courteous and nice. Took time to answer my questions, did an inspection of the car and pointed out some scratches on the side of the car. I also received the messages on the way. The car was in perfect condition when it was delivered. He gave me my receipt after payment. If I ever have to have a car transported again, I know where to go. It was a great experience.

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    Response from Montway Auto Transport

    We are thrilled to know that we could provide you with ample information and contact, Annette. We do our best to make sure our customers have a great experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2022

    The process was perfect. It was very smooth and the transport went pretty well. Communication with the driver was excellent. Everything was handled very professionally.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are glad to know the process was smooth, Aibeth. Thank you for choosing Montway!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 24, 2022

    I moved from Boston to Texas. I called Montway and they managed to pick up the vehicle and bring it to Texas. When we were texting the driver, he was responding for the updates. Everything was perfect and as planned.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Ahmed, we are glad that the communication was to your liking. We hope to work with you again.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Sept. 24, 2022

    The price of Montway was good. Setting up the transport took a couple of phone calls because of availability. But once I finally got the communication with the actual person to set up the transport, they set everything up for me. I got a little nervous because I had to have an absolute guaranteed pick-up. But they assured me that the pick-up was absolutely 100% guaranteed. The pick-up point was Schenectady, New York, and the drop-off was Savannah, Georgia. They picked up the vehicle around 3 PM on a Thursday, and they delivered it at 9 AM on a Saturday.

    I was at the airport getting ready to get on the plane from New York to Georgia, and the driver called me to let me know that he was delivering the vehicle. He said, “Is there anybody here who can sign for it?” I said, “There's maybe somebody in the office, but I don't know whether or not they'd be willing to sign for it or not. You could just leave the keys in the vehicle and leave it in front of the office locked ‘cause I have the other keys.” But he managed to find someone in the office who can sign for it. It was a simple and easy process. I searched six different companies and they were the only ones I felt comfortable with because they made a guarantee and they kept their guarantee. They didn't pull a bait-and-switch on me at the last minute. I would definitely recommend Montway.

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    Response from Montway Auto Transport

    Ed, we are thrilled that our Guaranteed Pickup service was a perfect fit for your needs. To do our best to provide the right expectations and make the process as smooth as possible, so thank you for trusting us!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTransparencyCommunication

    Reviewed Sept. 23, 2022

    With Montway, the pickup and drop-off were quick and easy. The final cost was more than what I wanted to spend, but at the same time, I didn't really have too many options. Communication with the driver was quick and easy. They contacted me a few days prior to the day of pickup and kept me updated with what was going on.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We do our best to provide a price that is fair for both our carriers and our customers, Chris. We are glad to know that everything went smoothly and the communication was to your liking.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Sept. 23, 2022

    The Montway agent I worked with was great and responsive. However, it was a month ahead of time that we made the arrangements but we didn't hear anything for three weeks. So, I started getting nervous. I had to call and they called back and said, “Oh, yes, we'll be in touch with you as soon as it's assigned to someone, and they can tell you when they're coming.” That part was a little bit anxiety-producing. But the person I spoke to said, “Definitely, it’s gonna be assigned to someone. Don’t worry, the car will be there in time.” And it worked out great. They were very nice. They called when they were 24 hours away and then they kept in touch with my son.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Maureen, it's important to understand that while we do our best to communicate as much as possible, it can also be daunting for a customer to receive too many updates. Typically our agents are able to provide useful information from 1 week to 3 days prior to your first available date. This is due to the schedule of the carrier needing to be adjusted up until the time they are ready to make the trip. We are glad to know that it all worked out, and we hope to work with you and your son again.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2022

    Overall, working with Montway was a good experience. The driver called me several times about arrival. So, the communication was good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind review, Anthony.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 23, 2022

    I'm happy with Montway. They did a great job. When I talked to them and arranged to use Montway, that was fine. But then they sublet it to a Russian guy. When I phoned him, he didn't understand what I was saying. He didn't speak English very well and that was a concern for me. But as it turned out, I arranged for him to pick up the car at a storage place in Blaine, Washington. I bought the car in Canada. The fellow I bought it from drove it across the border to the storage place and that was where he picked it up. I received it two days later. Everything was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Patrick, it is important to understand that Montway is merely a broker, we do not sublet orders, we dispatch them to a multitude of carriers from all walks of life. Thank you for choosing Montway.

    Verified purchase
    Staff

    Reviewed Sept. 22, 2022

    The man who picked up the car and delivered the car was extremely nice and helpful. I would definitely use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your kind words, Karen. We will be sure to pass them on to the carrier.

    Verified purchase
    Staff

    Reviewed Sept. 22, 2022

    Everything went smoothly setting everything up with Montway and everything was perfect during the delivery. The guy who I dealt with at the time was very kind and delivered the vehicle on time. So, everything was okay. I appreciate the service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are so glad to know that things went smoothly, Kareem. Thank you for your kind words, and thank you for choosing Montway.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 22, 2022

    The process with Montway was very simple. It was, “Here’s where we're going to pick up, meet us here.” Then we met him there, he did a quick inspection of the car, and that was it. It was super quick and easy. He met exactly where we told him to meet. It was also affordable.

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    Response from Montway Auto Transport

    Michael, we are glad to know that you and the carrier were able to make the arrangements that worked for you both. We do our best to provide the best service at a rate that is fair for both carrier and customer. Thank you for choosing Montway.

    Verified purchase
    CoveragePriceStaff

    Reviewed Sept. 22, 2022

    I use Montway a lot. I like that they're insured. I had a claim once and it was really easy and simple to make the claim. They're a great corporate-run company and I'm not a fan of corporate. I like private. But I like them for what I need and how they do it and how they charge and also, 90% of the drivers are good. Once in a while, you'll have a bad one. But everything's not perfect.

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    Response from Montway Auto Transport

    We thank you so much for your continued support, Aaron. Almost 20 shipments with us and you have been a great customer to have. Thank you for trusting Montway for the past 4 years to provide as best service possible. Thank you for your kind review, and we hope to continue earning your business.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 21, 2022

    The reps were great. They communicated via text and phone calls. They delivered the car before the scheduled time to arrive. They beat me here. We transport cars a lot and we'd definitely get Montway again when we relocate. I'm very satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are glad to know our communication was to your liking, Kevin. Thank you for choosing Montway, we hope to work with you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 21, 2022

    I went online and read some reviews of some of the different transporters. Montway seemed to have the best reviews. We were happy with our communication with the driver who called us pretty far in advance to let us know what his schedule look like. It would have been nice to have known earlier from not the driver, but Montway more exactly what the schedule is. But I understand it's probably difficult. Then we were in telephone communication from the time he picked up the car to when we got it back in California. Once we figured out what his phone number was and who was calling, we weren't surprised to get reports on where he was, or when he was expected to show up. Our experience was good. We would recommend Montway.

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    Response from Montway Auto Transport

    We are glad to know our stellar reviews from customers like you are what helped make your decision, David. We do our best to provide timely and accurate estimates, but ultimately, the carrier company has better knowledge of that information as they possess the vehicle and set the route. We thank you for your kind review, we will be sure to pass on your thanks to the carrier.

    Verified purchase
    Staff

    Reviewed Sept. 21, 2022

    Everything was wonderful in my experience with Montway. I've moved several times and it was one of the most professional.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Joan, we are thrilled to know we could provide a wonderful service to you. Thank you for your kind review.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 21, 2022

    The delivery was perfect but I had to call Montway a few times because there was a little trouble with scheduling. They had to wait three days before the pickup and I never had any confirmation until the day directly before. But they worked with me to resolve the issue and they were very pleasant to work with. Overall, they had good customer service and their price was competitive.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We do our best to provide timely communication, however, we do apologize that we did not meet your standards, Marc. We do thank you for working with us, and understanding, to make the overall experience a pleasant one.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 20, 2022

    Montway was excellent. We had a little bit of an issue. They have a huge truck, so we had to find a location where we could meet halfway in the middle. But that was to be expected. Definitely a 5-star company. Kept me informed and kept calling me to let me know where he was. Called me when he was at the other end. It was outstanding. I can't say enough about the driver and the company.

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    Response from Montway Auto Transport

    We are glad to know that you and the carrier were able to work out a suitable delivery location, Pauline. We do our best to provide as close to door-to-door service, as legally and safely as possible. Thank you for your kind review, we will be sure to pass on your thanks and understanding to the carrier.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 20, 2022

    Everything was fine with our experience with Montway. They came at 10:30 at night. The guys were very cordial and considerate. It was quick. It was from Wichita, Kansas to Pittsburgh, Pennsylvania. I spoke to the car carriers on a Wednesday. My sister got the car Friday night. We got an email that they were passing through Indianapolis and they would be there in four hours. They were a half hour late, but not a big deal. I couldn't be any happier. It was very smooth.

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    Response from Montway Auto Transport

    Donald, we are glad to know that everything went timely and the communication was to your liking. We do our best to provide the best estimates possible and we thank you for understanding.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2022

    I had to do the move at the last minute and the expectations were laid out clearly, exactly how it works. I would secure the deal and Montway would dispatch it. And as soon as they find a driver, they would notify me when the vehicle was gonna get picked up. It all made perfect sense. The driver dropped my car off half a day ahead of schedule so it was absolutely perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are thrilled to know that everything went according to plan, Dave. We do our best to provide realistic expectations to our customers, which in turn provides a better experience.

    Verified purchase
    Staff

    Reviewed Sept. 19, 2022

    Everything went great with Montway. The driver was awesome. He was on time when he said he would be. He had truck troubles. He figured it out and handled it with grace instead of anger. I'd be happy to use him again. He also spoke highly of Montway, which was cool. He said they are a great company to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Gus, we are thrilled to hear that everything went well with your shipment, despite some truck troubles. thank you for your kind words, we will be sure to pass them on to the carrier.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 19, 2022

    My aunt had used Montway to transport a car from Seattle down to Texas and had nothing but great reviews. And I have nothing but the same. When the original trucker had an issue, I was reached out to immediately. Montway found me another replacement shipper very quickly. The driver was very nice, personable and talkative. He took care of my car. When I got my car, everything was great. He shipped my car down and it got there two days faster than what the original timeframe. It was a great experience overall. The original quote and final cost stayed the same, which was 1,400 cash. For my first time shipping a car, it was incredibly smooth. I would use Montway again.

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    Response from Montway Auto Transport

    We are so thrilled that everything went well with you and your aunt's shipments, Mikaile. We do our best to assign carriers who go above and beyond and we are glad to know the carrier provided that level of service to you. Thank you for your kind words, we hope to work with you in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed Sept. 19, 2022

    I was shipping a car to my sister across country. Montway was like the middle of the road. It wasn't too expensive. But it wasn't too cheap. I also like the courteousness of the person that I initially spoke with. The driver was very proactive. He called when he was an hour out, which I didn't expect because I was expecting it to be two days later. So there was some communication stuff that didn't get sent to me. But I called them and there was an on-call person and he took care of it. He sent me the paperwork through email and it was done really quickly. I was really impressed. It got worked out. The driver gave me his cellphone number and I gave that to my sister. There were regular updates to my sister about when the car would be delivered.

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    Response from Montway Auto Transport

    Patricia, we are glad to hear that despite some communication errors, your shipment went well and the carrier did a great job. Thank you for your kind words, we will be sure to pass them on to the carrier.

    Verified purchase
    Price

    Reviewed Sept. 18, 2022

    Our experience was fine. The only problem that I had was that my card got charged on the way there of about $55. I'm still dealing with that, trying to get that back. But otherwise, everyone was nice.

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    Response from Montway Auto Transport

    Hello Ewelina, our team has informed us that they have emailed you to see how what assistance we can provide. Please feel free to reach out and let us know what we can do to help. We thank you for choosing Montway.

    Verified purchase
    PriceStaff

    Reviewed Sept. 18, 2022

    We had three cars transported from California to New Jersey and Montway was great. I would use them again. Everything worked according to the way they said it would and the cars were delivered with no issues. We used a different mover for our stuff and that was a nightmare. So compared to that, the vehicle transport was very easy and professional. Montway's cost was a little higher than others but because of the good reviews online, I went with them. They were professional, reliable and a service for the money.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are thrilled to hear that your vehicle shipment went well, Maureen. We do our best to provide realistic expectations to our customers which in turn provides a better experience, and ultimately our price comes down to carrier demand. Sorry, we can't help with the house moving, but thank you for choosing Montway.

    Verified purchase
    Staff

    Reviewed Sept. 18, 2022

    I had a great experience with Montway. They were good. The driver was absolutely great. The car made it. I’m very happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Jeanette, thank you so much for your kind words. We are glad to hear that everything went well.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 17, 2022

    I was really impressed with them. They picked it up and got it out four days earlier than what I thought. They were really quick and seemed on top of it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are so glad to hear that your shipment went smoothly and we were able to provide a carrier that got your vehicle to you quickly, Bonnie. Thank you for choosing Montway.

    Verified purchase
    Staff

    Reviewed Sept. 17, 2022

    The driver was very friendly, and he came on time and picked up the vehicle. He also informed us before the delivery. So, it was a good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Ramesh, we are glad to hear the carrier provided excellent service. Thank you for your kind review, and for choosing Montway.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 17, 2022

    I was thoroughly pleased with Montway. The transport was handled perfectly. It was absolutely wonderful, from beginning to end. I bought the car on Wednesday. They picked it up on Thursday. I had it on Friday. It was very quick, efficient, and well done. I was also happy with the price. The driver was absolutely courteous and wonderful. They delivered it directly to my parking space. I'd use them again if I needed to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are absolutely thrilled to learn of your experience using Montway, William. We do our best to provide excellent service from the first phone call to the last email. Thank you for your kind words, we will be sure to pass them on to the carrier.

    Verified purchase
    PriceStaff

    Reviewed Sept. 16, 2022

    If I had a cross-country move, I'd definitely use Montway again. They were good. Working with their reps was pretty easy and seamless. Both the pickup and delivery were great. I wasn't able to be at pickup. They worked with someone in my family, which was awesome. Then, the delivery was super easy. The cost was fair. It was higher but also, given, the time when I did it, it was worth it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are thrilled to hear that we could provide a seamless service that was easy to navigate. We do our best to provide options that fit our customer's needs and provide a fair price that reflects that service. Thank you so much for your kind review, we hope to work with you again!

    Verified purchase
    Staff

    Reviewed Sept. 16, 2022

    We had to get the date correct because there was a mix-up on what date the car needed to be there. But after that, it was fine. They picked the car up one day and then they dropped it off the next. So, it was two days from Florida to Tennessee. They contacted us to let us know that they were on the way, and then we agreed upon a location. We picked it up from a location that was easy for the driver. We were happy about Montway and the way the car got there safely.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Lisa.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedValue

    Reviewed Sept. 16, 2022

    Brian was on top of everything. It was very systemized, because I had two guys I was dealing with. I wasn't sure how it would work. Apparently, the order comes in. One guy picks it up. But it's still there. And if there isn't a response, someone else will respond to me. So, I got two people trying to get me to transport my car. I stuck with the first person that I contacted, which is good because they didn't drop the ball.

    Fortunately for me, the dealership that I bought the car from used Montway. It's just I had to do the booking. It was quick. But if I were to do it again, I’d make sure that I’d do a closed transport as opposed to an open one, because my car came back dirty. I know, since it was from a dealership, it would come off of the dealership floor, so it had to have been clean and detailed. But by the time I got it two days later, it was dirty. But got it cleaned, not a big deal. It was a great experience. It was worth every penny.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dennis. Thank you for your review and feedback on Brian.

    Verified purchase

    Reviewed Sept. 15, 2022

    My experience with Montway Auto Transport was absolutely the best. Car was delivered on time as Montway promised with no problems. Thank you Montway Auto Transport. Montway Auto Transport will definitely be my go to transport company. I am a happy camper!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Diane. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2022

    Montway was on time. They took my car to my parent’s house. My parents told me that everything went pretty smoothly. They moved the car from Pennsylvania to El Paso, and I was pretty surprised at how quickly it came in. It was not even a week. The driver called me various times. I was out of town. They called me and my Mom. It was a Saturday when they delivered it, and I thought they were calling for some other reason, but they were calling because they wanted to know if we would be there when they deliver the car. Montway did a really good job. I liked how my car was filled with a lot of my stuff, and that was not really a problem.

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    Response from Montway Auto Transport

    Hi Deana. Thank you for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2022

    I was very pleased. I was able to text with my questions, and they got back to me in a timely fashion. They tried and change the drop-off time to suit them, but I had to say, “Uh, uh, uh, These people have jobs, and you'll drop it off at the agreed time. I'm sorry if that's not convenient for the driver, but I'm the customer, and I paid a lot of money.” Still, I would recommend Montway.

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    Response from Montway Auto Transport

    Bernyce, we are glad to hear that the carrier was able to accommodate your requested timeframe, however, we do want to be clear that our dates and times are estimates as the carrier may run into unforeseen circumstances that neither we nor the carrier can change. We do thank you for the recommendation and we hope to work with you again in the future.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Sept. 15, 2022

    I shipped three cars now with Montway. Communication was good. Each of the three times I used them, they were quicker than they said they would be, and they were good about letting me know when they were going to be there. The final price was exactly what it was quoted originally. Overall, Montway was good. I recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Ryan, thank you so much for your continued support. We are truly glad to hear that everything went smoothly with all of your shipments. We do our best to provide a price and communication style that our customers will be pleased with.

    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffBillingCommunicationHonesty & Transparency

    Reviewed Sept. 14, 2022

    Moving across the country is a stressful thing. In order to prepare for such a large endeavor, a person researches and plans as best as possible. I did just that in every aspect of my move including when it came to transporting my car from Washington to Virginia. I chose to use the services of Montway Auto Transport because they made me feel secure in their services and drivers they hire.

    I called July 15th to get the process going of getting my car shipped. Montway asked when I wanted my car picked up. I told them that I was flexible with that date, however I needed my car to be delivered by 8/26-27th the latest. I was assured this was no problem and in fact I could pack 100lbs of boxes in my car to be shipped as well for free. The cost was $1949. They would pick up my car between 8/12-16 and I would receive an email letting me know the official date as it approached. I received an email on 8/10 that my car would be picked up on 8/15 or 16th. In that email, it also said that my delivery date was between 9/1-3rd. I immediately had a chat conversation with an agent at Montway to let them know that that time frame wasn't good and not what I had originally asked for (I have screenshots of this conversation).

    When I moved, I only intended on renting a car to get from DC to Virginia Beach to drive myself, my pets, and my sister that was helping me. I needed my car when I arrived. I was told that they could adjust the delivery date to the 28th-29th. I agreed to that time frame even though it was outside of what I needed. Before my car was picked up, I placed an AirTag in my car to track where it was because I was worried my car would arrive when I had not gotten there yet since it was being picked up so early.

    As the days since my car was picked up, I noticed that my car remained in Lynnwood, Washington - about 5 miles away from my house where my car was picked up. And there it stayed ever since. I tried calling, texting, and left voicemails for Fast Freight (the driver Montway hired) and never got an answer or a reply. I tried to remain calm and go with the flow as I was sure there was normal protocols of transportation. During this time, I paid Montway an additional $100 because I needed to put my back seat down in my car to place a box and apparently there’s a charge for that. This brought the total paid to Montway to $2,049.

    I reached out to Montway again the week of 8/22 because my car was still sitting in Lynnwood, I wasn't getting a call back and I was flying to Virginia in a matter of days. Montway told me they would reach out to Fast Freight and have them call me. That never happened. Finally, on 8/24, I called the phone number from Fast Freight that text me that my driver was nearby to pick up my car. To my surprise, someone from Fast Freight answered!! He said that Montway told them that my car needed to be picked up right away and could be delivered "whenever". I told them that wasn't right and that I needed my car to get moving. They said I needed to contact Montway because there was nothing they could do per their contract with Montway and that my car wasn't scheduled to leave until Friday, 8/26. I found this strange since it was the opposite of what I told Montway from the beginning.

    Also, I placed my order in July. If I needed my car picked up right away, why did it get picked up a month later in August? It doesn't make sense. I called Montway right away on 8/24 after speaking with Fast Freight. I was told a supervisor would look into the matter and call me back by the end of day. I never heard back. I called again on Saturday, 8/27, after traveling because my car still hadn't moved from Lynnwood & and I was not in Virginia. I was told that a supervisor was calling Fast Freight every 30 minutes, but at the same time, I was told that there aren't any supervisors available to speak to on Saturday. I was told that a supervisor would call me back in ten minutes - that never happened. I called again on Monday and again was being given the run around and that a supervisor would call me back. I had had it by this point. James finally called me back and said the driver had car troubles...sure Jan.

    I had to pay $604 to extend my rental car a few days so I could get groceries, take my sister back to DC for her flight, and get items for my apartment the first few days of living here. I returned my rental Thursday 9/1 because I couldn’t afford to keep a rental each day until mine was delivered…whenever that would have been. That meant I was stuck at my apartment until my car arrived. My car FINALLY arrived on Sunday night 9/4. Even later than their estimated delivery date email and I had to walk to a nearby shopping center to meet the driver as he would not drive to the street I lived even though there is ample room. AND the driver “Alex” made me pay him $50 CASH because, “I had items in my car.”

    I told him I paid Montway $100 for that already and showed him the invoice. He refused because Montway didn’t add it on his invoice and therefore per the bill of lading, he would deny giving me my car until I paid him. I was alone at night in an empty shopping center with a man I didn’t know in a city I barely knew. I paid him just so I could get my car and feel safe.

    I planned and was in constant communication with Montway and was pleasant and clear about my needs and expectations. I have been failed by Montway and even more, have had to pay an extra $654 that I had budgeted to help build my life in this new city to make up for the error on both Montway and Fast Freight's part. I have been trying to get in contact with supervisor “James” for several days. Somehow, he is never at his desk and would call me back in ten minutes, which he never does. No one ever does. I have emailed Montway’s supervisor email group and never received a response. This evening, I spoke with James’ supervisor “Pearce” who was filled with demeaning lies and hung up on me.

    I truly never complain or write reviews, but please, do not use Montway or Fast Freight for any transportation needs. Please pass this on so others are aware. Montway took down their Google reviews, so you can’t see them, but there is Yelp. I know that Montway ultimately doesn’t care about me, you, or helping resolve the issue of them forgetting to send my car, reimburse me, no communication, and their overall lack of professionalism. Please do not use Montway or Fast Freight. I'm sure "Richard K" will leave a generic response to this.

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    Response from Montway Auto Transport

    Hello Peggie, thank you for taking the time to provide your feedback. I am sorry to learn that the auto shipping experience did not meet your expectations.

    Auto transporters do their best to deliver shipments as quickly as possible. But, auto logistics is a complex service with many moving parts. There are many restrictions involved with vehicle shipping. Due to this, neither Montway nor the carrier is able to guarantee or promise any specific delivery dates. For personal items, we only allow up to 100lbs of items in the trunk area below window level. Items must be confined to a box or suitcase only. Anything beyond this limit would incur additional fees.

    We provide full details of our personal item policy, as well as our shipping timelines and estimates on our website https://www.montway.com/terms-and-conditions. We also provide this information in our quote and booking emails. So that shippers can properly prepare ahead of time. I would be happy to address this further and invite you to reach out to us at your earliest convenience.

    Sincerely,
    Richard K

    feedback@montway.com

    Verified purchase
    Staff

    Reviewed Sept. 14, 2022

    My jeep was in perfect condition- I was so pleased when I jumped into him in Hilo. No problems with my vehicle at all! I would definitely use them again and recommend my friends to use them. I liked the way they communicated with me all along my journey. I was constantly made aware of where my vehicle was. Extremely happy with this company as it was effortless on my part to move this vehicle to Hawaii. Thank you Montway for the kind employees that work for you and how organized your company is. It gave me peace of mind the whole time while I was busy packing my house up and it allowed me to concentrate on other issues of this Big Move. Thank you to Montway!

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    Response from Montway Auto Transport

    Hi Jill. Thank you for your review and recommendation.

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    Customer ServiceStaffCommunication

    Reviewed Sept. 14, 2022

    I'm a car collector, and I've been moving my cars with Montway. They got the process fined tuned that’s why I go with them. It worked great setting it up. However, there’s a lack of communication between the driver and the customer on the receiving end. They showed up unannounced. I’m an hour away from where my cars are so I had to stop what I was doing and go over there.

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    Response from Montway Auto Transport

    Thank you for your review, Tom. We appreciate you for being a loyal customer of Montway. We would like to apologize for the disconnect in communication between the carrier and the customer. We will document your experience to help us improve our customer journey.

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    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2022

    The transport was quick, and everything went well. I was also pleased with the feedback I got from the driver. Montway was excellent, and I already gave my friend in Florida the company name. They are going to use it, too.

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    Response from Montway Auto Transport

    Hi Ann. Thank you for your feedback.

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    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2022

    The whole process from start to finish was smooth and easy. The steps required were simple and straightforward and the representative that assisted us was thorough. When the gentleman came to pick up our vehicle he arrived as expected and thoroughly explained the process and reviewed the vehicle prior to transporting. We were notified that the vehicle had arrived promptly and our family member that received the vehicle was also pleased with the process. No hiccups whatsoever.

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    Response from Montway Auto Transport

    Hi Kelle. Thank you for sharing your experience with Montway.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2022

    The transport from Austin, Texas to Honolulu took a week and a half, and it was seamless. The communication was great, and I really enjoyed using Montway. It was the only one where they picked the car up at my house. Everybody else, I had to take it somewhere. I was out of the country when the driver picked up the car, and that was the best thing, ‘cause I didn't even have to do anything. I put a key somewhere for the driver to find. He found it, took the car, and it was delivered on the location and date it was supposed to be. I'm going to use Montway again.

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    Response from Montway Auto Transport

    Hi Peter. Thank you for your review. We look forward to assisting you in the future.

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    StaffHonesty & Transparency

    Reviewed Sept. 13, 2022

    I used Montway for moving to Washington State, but we had to move back to Georgia in about a month, so we used them on both ways. The driver who transferred my car was good, both ways, but in the middle, when we were coming back from Washington State to Georgia, there was an initial driver and he was horrible. He never returned and he lied to me. Montway switched the driver, then it turned out to be great service.

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    Response from Montway Auto Transport

    Hi Jae. Thank you for your review. We apologize for your experience with the carrier. We are pleased to hear the following carriers provided a much better experience.

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    PriceRates

    Reviewed Sept. 12, 2022

    My Lil red express truck is a precious family heirloom passed down to me. I was really worried about transporting this mint condition classic from Alabama to Boston. Car showed up at my door in 8 days without a scratch on it. This is not only the best and most reliable company but after doing a lot of shopping around it's the best price too. I could not be more impressed.

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    Response from Montway Auto Transport

    Hi Cody. Thank you for trusting Montway to assist in your auto transport. We appreciate your review.

    Verified purchase
    Staff

    Reviewed Sept. 12, 2022

    I Shipped my car twice with them. They were Perfect each time. My car was in perfect condition each time. Drivers are flexible and on time. They require cash but it was not a big deal. I would use them again but I have vowed never to move again.

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    Response from Montway Auto Transport

    Hi Pepper. Thank you for your review. We look forward to assisting you in the future, should you decide to move again.

    Verified purchase
    Staff

    Reviewed Sept. 12, 2022

    The driver was on time and in order to deliver the car to our door (the trailer wouldn't fit on the street, he took an Uber back to the truck on his own account. Car arrived without scratches, in working condition, only a little dusty on the outside.

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    Response from Montway Auto Transport

    Hi Karen. Thank you for sharing your experience. We appreciate your business!

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    Staff

    Reviewed Sept. 12, 2022

    My classic 1932 Ford Five Window coupe and 2000 Chevrolet Corvette were safely transported in a protected environment and delivered in a timely manner. The transport driver was very courteous and professional. I can certainly recommend Montway Auto Transport to anyone looking to have their vehicles transported anywhere in the country.

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    Response from Montway Auto Transport

    Hi Charles. Thank you for your review and recommendation on Montway. We appreciate your feedback on your experience with the carrier.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 12, 2022

    Excellent service. No hidden charges and very friendly driver. Better price than competitors. The agent on the phone was polite and informative. Another company that I spoke to was condescending. Based on my experience, I would recommend to anyone looking to transport their vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Ramesh. We appreciate your recommendation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2022

    We had such an amazing experience. The driver was excellent in communication and working with our schedule on both ends of the trip. Whenever I had a question before pickup, I would use the chat feature and it worked super well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Charlotte. Thank you for your review and using our chat feature.

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparencyCommunication

    Reviewed Sept. 12, 2022

    Setting up truck to be transported was very easy. Price was reasonable. Transport workers were great. They were very timely, kept me updated, and were very professional and friendly would definitely recommend them and would use them again. I could believe how quick they got my truck from one side of the country to the other.

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    Response from Montway Auto Transport

    We are pleased to hear about your experience, Michael. Thank you for sharing your interaction with the carrier and your recommendation.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2022

    Easy to make contact with this company and the driver kept me well informed of his progress. Safe and quick delivery of my car. I highly recommend for all auto transport needs. You will be glad you used this company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Phillip. Thank you for sharing your experience with Montway and the carrier. We appreciate your recommendation.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2022

    No problems with the move. Customer service was friendly and was speedy at replying to any questions that arose during the move. The driver was good at getting in touch with me to secure a place to drop off the vehicles.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jessel. Thank you for sharing your experience with our representative and the carrier.

    Verified purchase
    Staff

    Reviewed Sept. 12, 2022

    He was friendly and kind. Also, he took great care of my car. Will use him again. He took his time to talk you about your car and me how he going to protect it going to TEXAS. I would use him again. Anyone need car delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Madeline. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your experience with the carrier.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Sept. 12, 2022

    I transported a loved vehicle over 2,000 miles to my new home. Great communication by the Montway team, the price was as quoted and the car arrived at the time expected. I appreciated being able to "pack" the trunk with items to transport.

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    Response from Montway Auto Transport

    Thank you for your review, Judy. We are pleased to hear about your experience with our representatives.

    Verified purchase
    Staff

    Reviewed Sept. 12, 2022

    Driver scratched both exhausts driving up the ramp onto the truck, pointed it out and he did nothing and said nothing, other than that car arrived in one piece. There was another guy standing next to me and saw him scrape exhaust as well.

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    Response from Montway Auto Transport

    Hi Teresa. Thank you for your feedback. We are sorry to hear about your experience. Our team reported your concerns to our claims department and you should hear from someone soon.

    Verified purchase
    Staff

    Reviewed Sept. 12, 2022

    I needed to transport a vehicle 700 miles, and the delivery went smooth. My interactions with the rep were good too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ray. Thank you for your review and feedback on our representatives.

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    PriceStaff

    Reviewed Sept. 12, 2022

    My experience was good all across the board. The cost was fair, and no issues with driver. I would tell friends to use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, John.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Sept. 11, 2022

    I used the chat to schedule the transport, which went well. Montway showed up on time to pick up the car, then during drop-off, they were 10 minutes late, but they communicated the whole way through. Both the pick-up and the drop-off went smooth, and the car was in good condition when we got it. The ability to track where the car was on its journey, like a package, would have been helpful though. Montway could track the car and we could call and request an update, but it would be a nice feature if we could go on a webpage to see. Still, I would use Montway again, and I would recommend them to friends.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Martin. Thank you for utilizing our chat feature to book your transport. We appreciate your review and recommendation.

    Verified purchase
    PriceStaff

    Reviewed Sept. 11, 2022

    We took a car and a motorcycle from one place to another, and Montway provided the transport to get there. They did a great job. The cost was comparable to what's out there now, and the driver was good.

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    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services. We are happy to help at any time.

    Verified purchase
    Staff

    Reviewed Sept. 10, 2022

    I found Montway online, did a bit of research as far as reviews and experience from other people that have used it, start to finish. It was perfect. I was really impressed how easy it was to transport my car. It was almost 1,000 miles, from Ohio to Florida, and the driver was nice, polite and helpful. He contacted me, let me know when he would be there, and made sure that time worked for me. My experience was so good, I referred Montway to a friend that was also moving, and they used them as well to transport their Mercedes SLK.

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    Response from Montway Auto Transport

    Thank you for choosing Montway to assist with your auto transport, Diana. We appreciate your recommendation to your friend and others.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 10, 2022

    I bought a car a long way out of state, and I didn't want to leave home for that long. I've used Montway before and was very satisfied, so I called them again and the customer service was better than the first time. The driver was very cordial and competent too. I got a call before he delivered the car, and I was ready for him. That really worked out well. He pulled up in front of my house, got in, started it up, back it off, and put it in my driveway. We finished the transaction there, and I paid him. I was very satisfied and pleased.

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    Response from Montway Auto Transport

    Hi Stephen. Thank you for sharing your experience with Montway.

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    PriceStaff

    Reviewed Sept. 9, 2022

    Montway was a bit more expensive, but my daughter's friend had used it and I needed somebody reliable that I knew wasn't going to rip me off. Towards the second time, they went down a bit, but then they went up when it came time to pick it up. I wanted to move the transport by one day, but they moved it by three days and charged me an extra $150. I wasn't happy with that. It was also a little stressful from time to time because they couldn’t get ahold of the driver, and I had to get ahold of driver myself. Other than that, the delivery went okay and the car made it safely to my daughter in LA.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for providing your feedback. We do our best to provide competitive and market-accurate pricing. Auto transport pricing can change dramatically on a day-to-day basis. Even an adjustment of your first available shipping date by as little as 1 day can have an impact. We always look at feedback such as this to improve our services. We are happy to hear the transport went well overall. And will utilize your feedback for future customers.

    Verified purchase
    Price

    Reviewed Sept. 9, 2022

    Montway is quite a bit cheaper. I always get an estimate from them first. However, the guy that picked it up had no DOT sticker on his truck. The guy I bought it from sent me a picture of the license plate of the guy that hauled it. But he made it there.

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    Response from Montway Auto Transport

    Thank you for your feedback. As part of our services, we only work with licensed and insured motor carriers. We'll look into this situation further to understand what happened.

    Verified purchase
    TechPunctuality & SpeedStaffTransparency

    Reviewed Sept. 8, 2022

    Very professional representative. Clear, concise explanation. Friendly. I am satisfied with my contract with Montway. They were prompt picking up my car. Took several photos & were very careful loading it on the transport. Excellent job. Delivered safely.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carol. Thank you for your review. We are pleased to hear about your overall experience.

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    PriceStaffRates

    Reviewed Sept. 8, 2022

    My daughter was moving across the country so I needed to ship the car. Montway told me how much that would cost and that was fine. The final pricing was exactly what they quoted me. The rep I spoke with answered all my questions and he knew what he was talking about. Everything was good. The transport was from New Jersey to California. The driver picked up the car on a Friday. They actually wanted to pick it up sooner but I said no because that was gonna be too soon. My daughter wouldn't be out there yet. We rescheduled and everything was good.

    They got the car to the destination by Tuesday. My daughter had to meet the driver somewhere that was a couple of miles away from where she was because he couldn’t go down the narrow streets. It worked out fine. The car was very dirty when it arrived and my daughter had to take it to the car wash. She said it was like it drove through a dust storm. Other than that, it was fine. Use Montway or at least look into using them because we had a really good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Debra, for sharing your feedback. We also appreciate your recommendation.

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed Sept. 8, 2022

    The person I talked to originally, Dean, and the people who got things arranged were helpful. A problem that customers would experience that I experienced is that Montway gets the car sent to somebody else, and there is not very good coordination or information between the customer and the various people who have the car at different stages of the process. I found that rather upsetting, but I really appreciated that there was a Ukrainian driver who brought the car to where I live in Nevada now. He was really good and very helpful, and it was a quick process for getting the car here, much faster than the shipment of household goods. All in all, I was happy with Montway. I missed that once the arrangements were made, there was no central contact for figuring out what was happening with the car, who was getting it, or when it would be delivered. That's my one big complaint. Everything else was good.

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    Response from Montway Auto Transport

    Thank you for taking the time to provide your feedback, Denis. We are happy to hear the carrier did an excellent job. As a broker, our services are to dispatch your shipment to a motor carrier. But we go further. And anchor ourselves as your central contact for any questions, concerns, or updates. We are here 365 days a year to help with your car shipping needs. I would be happy to dive into more detail on this topic. Feel free to contact us at feedback@montway.com at your earliest convenience.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 8, 2022

    It was a great experience with Montway. I put in an inquiry and I immediately got a response. I told them, “I'll get in touch with you when I know for sure what kind of dates we're dealing with.” I talked to them on the phone briefly where they told me that they could do it within a week of being notified. The guy followed up with me until they assigned a driver. The pick-up was awesome. The driver talked to us the day before he picked it up. He talked to us again the day he picked it up. He got here a couple days earlier than they projected.

    The driver got in touch with us a couple times as he was making his way across the country, predicting when he would be here. Then when he was within 150 miles the night before, we agreed on a place to meet. We met in a mall parking lot after hours so that he had plenty of room to unload. I did a covered shipment and he had the most amazing truck. The vehicle was spotless. They took pictures before they left and he inspected it after he took it off the truck. There was no damage and it was still clean.

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    Response from Montway Auto Transport

    Hi Beth. Thank you for your review of your experience with Montway.

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    PriceRates

    Reviewed Sept. 7, 2022

    Montway is faster than everyone else and their price is cheaper. I would highly recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review of your experience with Montway, John.

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    PriceStaff

    Reviewed Sept. 7, 2022

    Use Montway! I had two 2021 vehicles going from Michigan to Florida, and everything was fine. The cost was insane, but everywhere is high, so there's nothing one can do about it. The driver was a great guy too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services.

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    Customer ServiceStaffFollow-Through

    Reviewed Sept. 7, 2022

    I've done business with Montway in the past. I also own a small business, which is an auto dealership. I ship about six cars with them and because I never had any issues, I used them again. I set everything up online. I was shipping a car to my son. The first carrier promised to pick up the car by a certain day and they didn’t. At that point, I had to reach out to a representative. I called and said, “Hey, I need you to cancel that and find me a carrier who can pick up this car.” Then Montway assigned another carrier to the job, and he picked up the car as promised. There were no problems from that point.

    The driver called me and we discussed where I was. I drove the car to pick him up, which was a block or so, because the truck was too large to go down a residential street. Then he dropped me back off at my home and drove the car to his truck. The car was going from Phoenix, Arizona to Conway, South Carolina. So it was a pretty far distance and it took him almost a week. He had given me a specific drop off date. I texted him to ask him what time and he responded. Then when he reached the destination, he let me know he was there, and if the car had been dropped off.

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    Response from Montway Auto Transport

    Hi Arlene. Thank you for being a returning customer of Montway. We are pleased to hear about your experience and look forward to assisting you in the future.

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    Staff

    Reviewed Sept. 6, 2022

    Everything was good, and things went accordingly. The timing was great. The driver told me he was gonna be here at 8 o'clock in the morning and he was. It took them a week ‘cause I'm all the way across the other side, from East Coast to West Coast.

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    Response from Montway Auto Transport

    Hi Dalvin. Thank you for your review. We are pleased to hear about your experience.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 6, 2022

    Montway has the best prices and I had a real person that I could lean on their experience, which was positive. I found it to be very quick in terms of setting a day, scheduling when they were coming up. I was getting initial information about how it worked and the cost. That was very helpful. The driver was contacting me, letting me know when they would be picking it up and when I was gonna get it. Even delivering my car, I got it earlier than expected. They gave me a call when they were 20 minutes away. We were able to coordinate. It was a very smooth process which I appreciated. I'm very satisfied. If I have to move again in a distance like that, I’ll use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway to assist with your auto transport, Ashley. We appreciate your feedback and look forward to assisting you in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 6, 2022

    The rep was great. But the car was supposed to be picked up July 23rd to be here when I arrived on the 27th and it never got picked up. Also, the guy who was supposed to call me didn't call me back. I ended up calling him twice and he said, “Call the company. I’m just being dispatched.” Eventually, they picked up the car a week after I was here. So I was stuck. I had to rent a car.

    Other than that, I was satisfied. I used them again a couple of weeks later. It was the first car that they gave me problems with. But the problem is the driver they dispatched who wasn't very reliable. He called them and told them that he wasn’t going to make it.

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    Response from Montway Auto Transport

    Hi Emma. Thank you for your feedback on our representative. We are sorry to hear about your experience with the carrier but appreciate you letting us know.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 5, 2022

    The service is clean and neat. Communication is good. The transfer was very good. I appreciate the fast service and I like it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Runbang. We appreciate your feedback on your experience.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2022

    I bought an antique car and wanted it brought to New Mexico. Once Montway got a driver to pick it up, they came right away. It took a couple of days, which was real good. We communicated on email and it was good too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review. We are happy we could provide expert service for your antique car.

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    Price

    Reviewed Sept. 5, 2022

    My experience for the pickup part of it was good. The guy showed up. They loaded the vehicle in the truck and took it away. I had it shipped to my father’s address and he said it arrived in good shape. It was delivered when expected, and he was notified. Overall, it was very good. The people who I contacted through the chat system online kept me informed, answered my questions, provided me with the quote and set up the shipping.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brian. Thank you for your review and for utilizing our chat feature.

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    Staff

    Reviewed Sept. 4, 2022

    Very pleased with the overall service. The car was examined before being loaded onto the truck and the driver was very careful to document everything and ensure that the load was still at the correct height. The dispatcher and the driver were in frequent contact regarding arrival at both pick-up and drop-off. Everything happened within the expected timeframe.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Debra. Thank you for your review. We are thrilled to hear you were pleased with your overall experience.

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2022

    Everything went well with Montway. I will use the service again. We booked then the driver reached out to us in two days. He gave the exact location, which was very close to our house. He was extremely punctual. We were flying to our new location and he coordinated with us when we are going to land. If he would be earlier or later, he would come late. The day we landed was the day he was also going to be in that city. He dropped the car at our hotel at the exact time he stated.

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    Response from Montway Auto Transport

    Hi Sardar. Thank you for your review of your experience.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 4, 2022

    The company that picked up the vehicle called the Friday of when they were picking up the vehicle and they were clear that they'd pick it up. They gave me a range and the latest delivery date when the car would arrive. That part was okay. The one part I wasn't too happy about was that there wasn't any real update on where the car was up until right before it got delivered. Also, they couldn't deliver it to my house. But once I saw the gigantic truck it came in on, it made perfect sense. I had to meet them but it was at a super convenient location. Other than that, the driver was great and the condition of the vehicle was as expected.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Kurt. We are sorry to hear communication from the carrier didn't meet your expectations. We appreciate your understanding as to why the carrier delivered your vehicle to a nearby location.

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2022

    I got a new car and gave my old car to my sister in Massachusetts. The person that I set up the transport with was amazing. She answered all my questions and was patient, knowledgeable, and efficient. She made me feel good about my choice. The delivery was fast too. The car got there in three days, and the guy, Baja, was also great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi James. Thank you for your review of our representative and the carrier.

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    Customer Service

    Reviewed Sept. 3, 2022

    Everything went smoothly with Montway and the timelines were good. I planned it to take a little longer because I needed to be here to get it on the other end and they met whatever timeline I needed. The transport took a week. They sent me emails through a portal and I got text messages as well.

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    Response from Montway Auto Transport

    Thank you for your review, Larry. We are pleased to hear we were able to meet your deadline.

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    Customer ServicePriceStaffFollow-Through

    Reviewed Sept. 3, 2022

    Everything was good. The Montway reps were pleasant, did what they said, and the service cost what it was supposed to. From Iowa to California, the transport took three days and it was good. Communication was by phone and text, and they were very reachable.

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    Response from Montway Auto Transport

    Hi Jennifer. Thank you for your review of your experience with our representative and the carrier.

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    Customer ServiceStaff

    Reviewed Sept. 2, 2022

    The driver was polite and timely. He communicated with me via phone and text messages, in an effort to smooth out any concerns, as it related to the timing and the delivery of the vehicle to my son. I really appreciated the boost to my confidence that Montway Auto Transport was able to provide, during the vehicle pick up and delivery. Thank you.

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    Response from Montway Auto Transport

    Hi Kim. Thank you for your review.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 2, 2022

    I like Montway very much. They’re efficient and fair. The price was right and the communication was excellent. The driver picked it up on a Friday and told me that the car would be delivered on Sunday. He let me know all the time where he was and he arrived earlier than expected. He called on Saturday and said he was there much earlier. It went very smoothly though he could have called me the day before he picked it up because he called me the morning of.

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    Response from Montway Auto Transport

    Hi Dianne. Thank you for your review. We are pleased to hear about your experience.

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    Staff

    Reviewed Sept. 2, 2022

    Montway was professional. I've had a great experience. I've been using them for a while. I've shipped a few cars. As a matter of fact, I have another car that's gonna be shipped within the next month. They’ve been very helpful and they totally understand me. I would really recommend them. I wouldn’t use anybody else.

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    Response from Montway Auto Transport

    Thank you for your review, Robert. We appreciate your recommendation and look forward to assisting you in the future.

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Sept. 2, 2022

    I was very happy with Montway and I would use them again. I went online and got my quote, and it was very fair. I was contemplating flying out there and driving the vehicle back, and I would have been within $200 of cost out of my pocket to do it, plus I’m gonna waste 24 hours of driving. A gentleman called me and confirmed the pickup date. When they had the vehicle in their hands, they let me know that as well as when they were getting ready to drop it off at my house. So, they were great. I got the vehicle and there were no damages.

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    Response from Montway Auto Transport

    Hi William. Thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 1, 2022

    Driver arrived on time. The load was quick and secure. We stayed in touch. Car was delivered correctly as he and I had agreed. Everything was in order and undamaged. The driver was pleasant and congenial. The cost was in line with my expected price.

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    Response from Montway Auto Transport

    Hi Jake. Thank you for sharing your experience with Montway.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 1, 2022

    I've had nothing but great interactions and results with Montway! always on time and car is safe. Price is competitive. Trips have been from Washington, DC to LA and back. ALways convenient with good communication. Drivers very responsive and on time. Thanks Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Melissa. Thank you for being a returning customer of Montway. We appreciate your business and feedback.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2022

    Vitaly was my driver. The most important part is the initial contact from the driver. He reached out the night before the pickup. Excellent communication from initial contact to loading and leaving. Very professional job done quickly and efficiently. Would definitely recommend their services.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Steve.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 1, 2022

    Very happy with the pick up and delivery of my car. Went from SC to CO and driver gave call before he came and before car was dropped off. Price was what was quoted. Overall a good experience! Would definitely recommend!

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    Response from Montway Auto Transport

    Hi Dianne. Thank you for your review. We are pleased to hear you were happy with our service and appreciate your recommendation.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2022

    Working with Montway, before getting it all arranged, was excellent. Whether I did it by text, by phone or by email, they were very responsive. I found that to be nice and well-coordinated. Then, they picked the car up a day early and it was delivered a day early too. All of it by notifying people so, you couldn't ask for better. Montway got great service.

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    Response from Montway Auto Transport

    Thank you for your review, Walter.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2022

    Montway took a day longer than they originally said it was going to be, but they delivered it and I was happy. The driver called me and said he was going to be there in about an hour and gave me a specific time. We drove down there. He walked the vehicle, and he documented it all the way around, so that he could put his report in that nothing had happened to the car. He gave me the keys, and we were done. I'd recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Charles. We appreciate your review and recommendation.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 1, 2022

    The rep with Montway was very detailed and knowledgeable. He gave us a good idea of what to expect. The pricing was also better than the other company. The driver picked the car up at a Target parking lot because our street was too small. We watched him load up the car. He was super nice. He sent us texts throughout his trip to let us know where he was. He helped us arrange for the drop-off because my realtor was the one who met him in Dallas. He was helpful coordinating that for us. He dropped it off right on our driveway. It was quick. There’s a small scuff on one of the handles of the car that wasn’t there before, but that’s it.

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    Response from Montway Auto Transport

    Hi Erin. Thank you for your review and sharing your experience.

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    Staff

    Reviewed Aug. 31, 2022

    The actual transport of the car was good and successful. The lead up to it not so much. The website says one needs only a week in advance for pickup. I gave a week but got no feedback on when the driver would pick up. We got close to our absolute deadline with no pickup. We then had to pay a lot more for a "guaranteed" pickup date. After that things went OK.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Jill. I am happy to hear that the transport went well. But I am sorry to hear of your disappointment with the lead-up. The standard pickup window for shipments is one to several business days from your first available shipping date. On average, we are able to ship within 5 days from this date, but depending on route, seasonality, availability, and more, it may be longer. We offer premium logistical solutions for shippers who need their vehicle picked up on an exact date.

    Your feedback is vital to us providing the best service possible. We will make sure to review this in more detail to help improve services.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2022

    Very Satisfied with the experience. I found the customer service was friendly and helpful. The delivery driver was courteous and professional. The equipment was first-rate. The shipment was fast and very well coordinated. I would use this company again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for your review. We appreciate your feedback on your experience with our representative and the carrier.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2022

    A friend shipped 2 vehicles with Montway and was very happy. Based on this we used them also. We were very happy. The car arrived a day early which was not expected, but nice. If you need to ship a vehicle, you should use Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Randy. Thank you for your feedback on your experience with Montway.

    Verified purchase
    StaffFollow-Through

    Reviewed Aug. 31, 2022

    The driver showed up on time for pick up from Naples, FL and delivered the car to Columbus, OH as promised. We plan use Montway again! They were very thorough in their estimate and told us exactly what to expect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Frank. Thank you for your feedback. We look forward to assisting you in the future.

    Verified purchase

    Reviewed Aug. 31, 2022

    I recently shipped my car from the West Coast to the East Coast. Montway made it easy - both pick-up and drop-off. My car even arrived before my furniture! I would definitely recommend them as an easy way to ship your car.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway, Linda.

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    TechPunctuality & SpeedStaff

    Reviewed Aug. 31, 2022

    The Carrier that was assigned to pick up our car in Southern CA and deliver to Northern CA did a great job. He was prompt, professional, kept in touch and did the job properly. Couldn’t ask for more. I would not hesitate to use them again if needed. I wasn’t aware Montway uses contractors but ours was apparently well vetted.

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    Response from Montway Auto Transport

    Hi Don. Thank you for your review. We appreciate your feedback on the carrier as well.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2022

    Montway was always in touch. I knew everything to expect every step of the way. The professionalism and efficiency was outstanding at all times. My car was handled carefully and arrived safely and in time. I highly recommended Montway. I made the right choice!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Alisa. Thank you for sharing your experience with Montway. We appreciate your business and recommendation.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2022

    I found the company online. They were easy to contact and set up service. As soon as they had a driver they contacted me. The transportation was flawless. Vehicle was picked up and dropped off on time. The team was friendly and easy to work with.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Gina.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2022

    Experience was great, start to finish. I would trust this company. Worked with my moving schedule which changed by a few days from original plan, and delivered exactly when they said they would in Florida. I was unsure about option to pay in cash, but it worked out great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Tasha. Thank you for trusting Montway to assist in your auto transport. We appreciate your feedback and business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 31, 2022

    Best part of our cross country move. Excellent service and communication. I’d use them again in a heartbeat. Our car was picked up and delivered with the utmost professionalism and Montway’s driver stayed in regular phone contact the whole 2000 mile journey.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Eric. Thank you for sharing your experience with our representative and the carrier.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2022

    Montway Auto Transport was very easy to work with. The price they quoted me was very reasonable. The gentleman who delivered my car was punctual and professional. I would recommend them to my friends and family if they had a car that had to be shipped or delivered.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Bob. Thank you for your review. We appreciate your business and recommendation.

    Verified purchase
    PriceStaffBillingRates

    Reviewed Aug. 31, 2022

    I had a most satisfying experience with Montway. Easy application, easy payment. Easy coordination. Prices really fair. I would definitely recommend this company to family and friends. The delivery time was incredible. The driver was extremely professional and pleasant. I apologize because I forgot to give him a tip I had ready for him.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi. Thank you for your review. We are pleased to hear about your overall experience and appreciate your recommendation.

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 31, 2022

    I used Montway the first time eight weeks ago and it couldn't have been any better. The car went from Tennessee to Florida and the delivery was within 24 hours. I can't speak highly enough about my first driver. He was friendly, just a beautiful human. Also, I was very pleased with the price. The second time I used Montway, the exact same car was picked up and it was on-time. The delivery could have been yesterday, but I drove back. So, I was behind. The delivery would have been 24 hours, again, which is phenomenal and I asked if there was any way they could bring it to me this morning. And the driver did. There was no extra fee and he was on time. And again, a beautiful person. I couldn’t be any more pleased with Montway.

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    Response from Montway Auto Transport

    Hi Becky. Thank you for using Montway and being a returning customer. We appreciate your review of your experience.

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    Customer ServicePrice

    Reviewed Aug. 31, 2022

    Montway is great. They are not the least expensive or the most expensive. It was more expensive than most. But others did not have the communication. They did not have the guarantees. I didn't have the confidence in what they were going ahead and offering me. With Montway, their communication is clear. They went ahead and set me up with a guy who was great. He showed up on time where he was supposed to. We communicated when he was going across country, and I was able to pick up the car with no problem. They could have washed the car before I got it but I guess that’s too much to ask.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gregory. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your experience!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2022

    Montway's ratings were really good and the price was competitive. Their reps reach out to you, get information about the car, and they're pretty thorough. They're asking, “Were there any modifications to the car?” which there were. So, they really made sure that by the time that truck showed up, that the right truck was gonna be there for the size of the vehicle that I was shipping. So, there was a lot of verification that the purchase was gonna be a successful and smooth one, which was nice. So, just confirmed that.

    A few days later, I ran into an issue where a friend of mine that had the car wasn't gonna be available for the first pick-up. Montway was really pretty flexible in terms of figuring out that problem and offering me another solution, which was just changing the date and getting a different driver lined up. There wasn't any impact to the price or any back and forth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Matthew. Thank you for choosing Montway to assist. We appreciate your feedback on your experience with our representative.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 30, 2022

    There was a little difficulty with pick up because we were in a newly built neighborhood with hills, but they were prompt and timely. They did a thorough job of documenting the car, its exterior state and contents of the car. They had great communication when there was a small delay and the car arrived ontime. We were not at the location yet, but workers let them in and he parked it in the garage for us since we had items in it. The price was very comparable and it all went well for a long cross-country transport.

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    Response from Montway Auto Transport

    Hi Abigail. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback on your experience with the carrier.

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    PriceStaff

    Reviewed Aug. 30, 2022

    Transported a truck from Wichita Kansas to Slidell Louisiana. The service was rapid and competent. The delivery was made on time, at a convenient time for the recipient of the truck. The cost was reasonable. I would use the service again if needed. Thank you for your help.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Robert. Thank you for your feedback on your experience with Montway.

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    Staff

    Reviewed Aug. 30, 2022

    Excellent experience shipping my car from Rhode Island to my grandson in California. He would have preferred a car more suitable for a teenager, but he is happy to have a car that gives him better gas mileage!! Thank you for your service!!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Joyce. Thank you for your feedback on your experience with Montway.

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    PriceStaffRates

    Reviewed Aug. 30, 2022

    If I could give Montway transport service a ten rating I would. From the very beginning, the service I received was superb. The dispatcher kept me informed as to when and time of my vehicle would arrive from Baltimore to Fort Lauderdale. The driver was professional and also kept me informed. I felt confident in the service I received and there were absolutely no hidden charges. I would and have recommended their vehicle transport service! You will be treated like a valued customer.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Vicki. Thank you for your review. We are thrilled to hear about your overall experience.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTransparency

    Reviewed Aug. 27, 2022

    I cleaned my car thoroughly - inside and out - before I allowed my car to be in possession of Montway Auto Transport, and they gave me back a dirty, nasty vehicle and kind of laughed about it. Montway Auto Transport is an auto broker. They find auto carriers to transport your car across country. They had 5-star ratings. So, I thought they would be a great company. The customer service representatives are very professional. They are transparent on the pricing, and their agents arrived to pick my car up at the time they specified. I was elated with the service UNTIL SAMANTHA delivered my car.

    SAMANTHA works for US Auto Transport based in CUMMING, GA. She was very nice and personable. She called me while my car was in-transit to let me know that she would be arriving late due to unforeseen problems with her truck. Because she kept me informed daily, I was not as upset about the delay. That was the positive part of the experience. When the car arrived, I noticed that it was bottom loaded and not top loaded as I requested. I paid an additional $75 for it to be top loaded, but I didn't get the service. SAMANTHA explained to me that it was safer from damage to be bottom loaded than top loaded, but they never refunded me the money.

    Then, I looked inside the car. I was LIVID! My car has never been so dirty. There were dirt marks all over the seats and the floor was full of debris and dirt. I put paper mats down for them to step on, and they disregarded them completely and moved them to the side. Furthermore, if you're only moving my car to get it on a truck, why do you need to change my radio station to ROCK music? I am convinced that if I checked my USB drive that they took my car on a joy ride. I rarely listen to any music in my car unless I am driving on long trips, and I NEVER LISTEN TO ANY RADIO STATION.

    It was A NASTY EXPERIENCE. I will never move with Montway Auto or US Auto Transport again. I wanted WHITE GLOVE SERVICE. I got a dirty mess. Move your car with an interior auto carrier and make sure the driver is clean. My car was less than a year old with less than 6000 miles on it, and it was treated like an old jalopy. I am not happy with their service at all. See the pictures below.

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    Response from Montway Auto Transport

    Hello, we are sorry to hear about the inconvenience. We have emailed this reviewer to try and provide additional assistance and to understand the details of what happened. Unfortunately, we did not receive a reply. We would ask that the reviewer contact us at feedback@montway.com at their earliest convenience. Thank you.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Aug. 20, 2022

    Every time I come to Florida, I'll call Montway to transport my car. I don't use anyone but them. I transported two cars back and forth from New York to Florida about four times. I even stopped counting because I just use it. They're very efficient. Someone will call and set up a time, and I will fill out the application. The drivers update me every step of the way, letting me know the estimated time when they would be there. I've never had a problem with my car. My car was perfectly safe, no damage and everything was intact, and it was seamless. Montway's prices are competitive. It's a little bit less. The third time I was going to use it, I tried looking at other sites and those prices were way higher. So I went back to Montway.

    I will recommend anyone that I know who wants to get their car transported safely and at a reasonable price. Plus, the process was so easy. My experience was awesome and I was very satisfied with the process. Everyone that I came in contact with was very friendly and informative, and the drivers as well. I experienced about four drivers and they were all great. They will call me and keep communication open and to the point of delivery. Their estimated time is perfect. It’s right on time.

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    Response from Montway Auto Transport

    Hi Jennifer. Thank you for your review and for sharing your experience with Montway.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 19, 2022

    Everything was done over the phone and it was great. The prices with Montway were good and where it should be. The driver got out here quick. It was a couple of days shorter than I was expecting and there were no problems. He gave me a heads up a few hours before, let me know where he was at and when he was gonna be here. The vehicle was pristine when it arrived.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Ray. We appreciate your review. Thank you for sharing your experience with our representative and the carrier.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 19, 2022

    We were moving to another military base and Montway was able to accommodate our schedule. The specific deliverers we had were fantastic. They were able to accommodate everything that we asked them to and they were always easy to get in contact with. Then, the car was received just the way it was picked up and the cost was fair.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback and business.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 18, 2022

    Montway delivered ahead of schedule and that was perfect for us. The driver was also very good and the cost was what we could afford.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Edith. Thank you for your review.

    Verified purchase
    PriceStaff

    Reviewed Aug. 18, 2022

    I needed to transport a car from Southern California to Washington State and through Montway, it only took three days. The driver was really nice and he got the car to the destination in a good time. The cost was great, too. It was the cheapest one we found. We would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Allison. We look forward to assisting you in the future.

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    Punctuality & SpeedStaff

    Reviewed Aug. 17, 2022

    Montway's schedule fit mine better than the other companies I looked at. They were rather indefinite as to when they would pick the car up and a couple of them scheduled a wrong date. So, Montway's service was superior to them. The driver was a perfect gentleman and the delivery was perfect as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Lewis.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 17, 2022

    Montway did a great job. They were very professional and very upfront. I talked to them on the phone, and they were very professional. They sent email confirmations to outline the entire process and what my charges would be. They outlined everything from point A to point B. It was a very quick way that they did things because two and a half days after the emails began, my car was delivered. I would recommend the shipping company to anybody. I've used them twice in the past couple of months.

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    Response from Montway Auto Transport

    Hi Oretha. Thank you for your review. We are pleased to hear you are a returning customer and appreciate your recommendation.

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    StaffBillingFollow-Through

    Reviewed Aug. 16, 2022

    Picked up on time and delivered on time as promised. Easy to reach for any questions I had about dates of pickup and delivery. The car had no damage except had to be washed (not included;). Would use again if ever needed. Although car arrived before us due to having lost a day in travel (tired driving). Driver of delivery truck worked with my realtor to accept Venmo payment.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Angelo. Thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    TransparencyCommunication

    Reviewed Aug. 16, 2022

    Montway's transporter was wonderful. He kept me updated the whole time, FaceTimed me and made sure everything was good. Everything went seamlessly. Go for Montway. They did a great job. I felt comfortable, and they kept me updated.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Victoria. Thank you for your review. We appreciate your feedback on the carrier.

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    PriceStaff

    Reviewed Aug. 16, 2022

    If the driver was delayed, he kept me informed that he was delayed a little bit, not a lot. So I knew what was going on. Everything that they said they would do, they did it on time. Also, I was transporting two cars and whatever Montway quoted me for that remained as is, so nothing was surprising at the end. Montway is one of the best companies, and I told one of my friends to go and get it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Rakesh. Thank you for your review and for sharing your experience with the carrier.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2022

    I called Montway for them to ship a Toyota, and the experience was good. The driver was very good and nice. Communication was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Naoufal. Thank you for your review. We are pleased to hear about your experience.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2022

    My experience with Montway was a little dicey in the beginning but the end was very good. Their reps told me what was gonna happen and it didn't happen the way they said it would. I told people to come in on a Thursday morning and they showed up on a Wednesday night without telling me they were coming. But I worked it all out and everything got done. The driver was in communication with me very well and he was very good at what he did. It didn't take him very long to get here and it all worked out fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Rick. We apologize for the beginning of your process and are pleased to hear everything ended well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2022

    Everything with Montway was excellent. Communication was great. I liked the way they reached out. They weren't going to leave me hanging. They were ahead of schedule. The driver let me know when the car was picked up from the Hyundai dealership in Tallahassee. He was four hours early.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Darla. We appreciate your feedback on your experience with Montway.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 14, 2022

    The pickup and delivery went nice and smooth. They got there two hours early, which I was good with. Then, they brought the vehicle directly to me, parked it, and did a walk around. Everything was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for your review.

    Verified purchase
    Staff

    Reviewed Aug. 13, 2022

    I was happy with Montway's service. Their rep was very helpful. The transport was faster than I anticipated. They picked it up on Saturday morning and I got it Sunday afternoon, which I don't think the guy must have stopped for anything but fuel. He was very good. He told me what his approximate time of arrival was and he was right on spot.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi George. Thank you for sharing your experience with Montway and the carrier.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 13, 2022

    I was transporting a military Humvee and the other moving companies wouldn't transport it because it was too wide. One of my former bosses said he had transported a vehicle with Montway and he was pleased with them. I gave Montway a call and it worked out wonderfully. The price they quoted was excellent. They reduced it because the first carrier said he'd pick it up and then he declined it. They asked to put it on an open carrier and they lowered the price by a couple $100.

    But then, the person that was going to pick up my vehicle got confused with time, the Central Time Zone and Eastern Time Zone, and couldn't pick up the vehicle. Montway said they would schedule it for next week and I told them they better have it here Saturday. They found somebody within two hours. They called me back and said the guy was there to pick it up and to email him this form. They did an extraordinary job arranging it and the delivery guy was very accommodating. I waited a little bit longer than I thought but I was pleased to have the vehicle nonetheless.

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    Response from Montway Auto Transport

    Hi Graham. Thank you for your review. We are pleased to hear you were referred to us by a former customer.

    Verified purchase
    PriceStaff

    Reviewed Aug. 12, 2022

    I was very happy with the experience. The quote they provided seemed reasonable and the driver was a very delightful person. We had to meet a little bit off-site because of the size of his vehicle and it went beautifully.

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    Response from Montway Auto Transport

    Hi Constance. Thank you for your review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 12, 2022

    Montway said that I could put a reasonable amount of luggage in the back of my car. They communicated well. When they gave me the name of the driver, I called him. He called me, and he communicated very precisely about what time he was coming. He came at that time, and he delivered a little early. That was good. I was really very satisfied. Go for them. They're very professional, and I like the way they handled things.

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    Response from Montway Auto Transport

    Hi Jacqueline. We appreciate your feedback and thank you for sharing your experience.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Aug. 11, 2022

    When I contacted them, they seemed quite reasonable compared to some prices I had gotten on a previous trip and they answered questions right away. Not one time did I ever have difficulty getting ahold of someone or at least getting attention to whatever my question was. The transport took 10 days. The driver contacted me a day before he got here. He already had the car unloaded from his truck when I met with him. It was wonderful.

    Also, I had to leave my grandson in Washington and he had a favorite thing that I owned. It was a mouse that covered my vacuum cleaner. I put the mouse in the trunk and he called me every day and said, “Is grandma mouse there yet?” When we picked up the car, I went to the trunk, and pulled out the mouse. The truck driver let me take a picture of grandma mouse sitting in his seat and I wouldn't have traded that moment. My grandson was just thrilled. The driver was magnificent. I hope I never have to do it again but I certainly would use Montway if I did.

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    Response from Montway Auto Transport

    Thank you for your review, Patricia.

    Verified purchase
    Customer Service

    Reviewed Aug. 11, 2022

    We had Montway move a 1957 vehicle from New York to where we live in Virginia. The pickup was in Sherburne, New York, and the drop-off was in Bridgewater, Virginia, and it took them a day to get it picked up and delivered. When the guy got to Virginia, he gave us a call. He wanted to know what time he could drop the vehicle off. We arranged a time at 6 o'clock in the morning. He showed up pretty much right on time and pulled up in front of the house. I asked him if he could drop it off in the back. He said yes. We moved his trailer around back. He unloaded and everything went fine.

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    Response from Montway Auto Transport

    Hi Vincent. Thank you for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2022

    Setting everything up was easy and there were no complexities. I chatted with some of the representatives and they were straightforward. There was no bargaining. They gave me the amount and I paid. Somebody then came at the correct time and collected the car in Washington State. The driver and the delivery were what I was looking for. The only thing was we didn't have any communication in between. But there was communication when they were arriving. They called and informed us. On the whole, things were fine. At least, they reached us on the agreed date and the car was good when it arrived in Texas.

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    Response from Montway Auto Transport

    Hi Satheesha. We appreciate your review and value your feedback.

    Verified purchase
    Customer ServiceTimeliness

    Reviewed Aug. 10, 2022

    I contacted Montway through the website and I got into a chat session with a fellow there. I was pretty pleased with the transaction. They picked up the vehicle in North Ridgeville, Ohio and it was in Gaysville, Vermont the next day at 4:30. I had a relative meet them at the drop-off point and then I got a call saying that it was all done. It was within 15 minutes it took to drop it off and they took pictures to make sure of everything and it all appeared fine.

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    Response from Montway Auto Transport

    Hi Michael. Thank you for sharing your experience with Montway.

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 9, 2022

    The transport was fantastic. The shipper I used was very professional, straightforward, and polite. The car was shipped from California to Tennessee and it came exactly as planned in four or five days. I was surprised that the quote was as affordable as it was because the gas prices were really high at the time. I was happy. Everything was great and I would do it again.

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    Response from Montway Auto Transport

    Hi Leslie. Thank you for your review. We are pleased to hear about your experience and look forward to assisting you in the future.

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    StaffTransparencyCommunication

    Reviewed Aug. 9, 2022

    I had a lot of stops and starts there. I had three different people come out there and it was a mess but they were excellent. Montway really handled it well. Also, they answered all my questions and kept me updated. There's nobody around that does that these days. I've used other people before and I have no idea where the car was or when it was gonna be delivered. Montway had it all nailed down.

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    Response from Montway Auto Transport

    Thank you for your review, Nancy. We are pleased to hear about your experience and appreciate you for choosing Montway.

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 8, 2022

    It was cheaper to have my car moved than it was to go get it myself. I used Montway before so I used them again. Customer service was good. The delivery of my car was perfect.

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    Response from Montway Auto Transport

    Hi Douglas. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback.

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed Aug. 8, 2022

    I called up Sherpa and they told me what it was going to cost and the down payment. I told them I wanted to pay the driver in cash and they said it was no problem. Then, the driver came on time and picked up the vehicle. Everything was really professional and upfront. Sherpa delivered their promise with no problems. I will be using them again in the future.

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    Response from Montway Auto Transport

    Hi Adverse. Thank you for your review.

    Verified purchase
    Staff

    Reviewed Aug. 7, 2022

    The Montway rep explained the process step-by-step and everything went exactly like they said it would. You worry, especially when it’s traveling that far. But it was flawless. The driver said the delivery would take a couple of days. And in two and a half days, that guy got it there. I live in a rural area up in the mountains in Linden, Virginia. So, I met the driver down at the bottom of the mountain, near this little warehouse store that we have here in our area. He was polite and great, and I’m 150% pleased.

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    Response from Montway Auto Transport

    Hi Linda. Thank you for your review. We appreciate your feedback with our representative and the carrier.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 7, 2022

    My friend used Montway a couple of times and recommended them when I needed to get my car across the country. Everything was direct and quick. Customer service answered the emails or phone calls right away. From pick-up in Las Vegas to the delivery in Atlanta, that took five days. The driver was great. I asked him to put my car in a garage and he did that. He then left the keys behind. It was absolutely wonderful from the customer service and customer care and anything we needed. I was very satisfied and I definitely recommend Montway.

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    Response from Montway Auto Transport

    Hi Lucie. We are pleased to hear you were referred to us by a friend. Thank you for your review and for sharing your experience with Montway.

    Verified purchase
    Staff

    Reviewed Aug. 6, 2022

    I discussed with the driver, and he was very nice. He came here and dropped my vehicle very carefully. Everything worked out good. Montway did a wonderful job.

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    Response from Montway Auto Transport

    Thank you for your review, Sandip.

    Verified purchase
    PricePunctuality & SpeedStaffTimeliness

    Reviewed Aug. 6, 2022

    The pick-up location was on a narrow street. So, I was able to get the car over to another couple of blocks away, and then it was a much more conducive transport pick-up area. And even on the drop-off, I was running late, so the driver came the next day instead. So, they were very flexible. The cost was what it was. It was not too high nor too low. It was a good experience with Montway. Their service lived up to what I expected and everything went well.

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    Response from Montway Auto Transport

    Hi Krandall. Thank you for your review. We are pleased to hear about your experience with Montway.

    Verified purchase
    PricePunctuality & SpeedStaffBilling

    Reviewed Aug. 6, 2022

    In the beginning, my experience with Montway was smooth. During the paying stage, there were two options. One can pay or had to deposit it and when the driver arrives, the rest of the balance would need to be paid in cash. I did the second option where I paid in full when I reserved the transportation service. But there was a miscommunication between the accounting department or the reservation department. They charged me again. Finally, they gave me that credit to my credit card so the problem was solved. That took two or three days. The service was fine but there was a two-week delay. The promised date was on June 25 but they delivered the car right after Independence Day, which was the beginning of July. Montway said they needed to find a driver and my mom was waiting for the car. I understand a couple of days of delay but two to three weeks is a little too much.

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    Response from Montway Auto Transport

    Hi Samuel. Thank you for sharing your feedback. We value your concerns and apologize for your experience.

    Verified purchase
    Staff

    Reviewed Aug. 5, 2022

    The driver was a very good, nice person. The service was really, really awesome. The transport took hardly four days. It was great. I liked it. I got the best deal.

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    Response from Montway Auto Transport

    Hi Sushma. Thank you for your feedback. We are pleased to hear about your overall experience.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 5, 2022

    Montway had the most recognition out of the companies I looked at and they seem to have more reputable reviews than the others. The total transport took five to six days. It was from Minnesota to Los Angeles. There was communication on the day prior and the day of. We met at a unique place. The driver tried to be as accommodating as possible, which was very much respected. He gave me an update when he was a day out and again on the day of the drop-off. He let me know that he was going to be really close to my area. I told him to let me know where he needed me to go. He dropped off the car in a area that was easy for him to turn around because I live in a small neighborhood, just a few minutes away. My wife and I got the car and it was the same as when I dropped it off. Montway is a company that you should consider.

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    Response from Montway Auto Transport

    Hi William. Thank you for choosing Montway to assist with your auto transport. We appreciate your feedback and recommendation.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Aug. 5, 2022

    I was on a tight schedule and the reps were able to work around that. The driver was great. He called me, let me know he was on his way and I met him outside. Everything worked out nice. Whatever the bill that I was quoted was what I paid. I had no problems with that either. I needed somebody to work with me. Montway had to have it down there at a certain time and they were able to get it down there so that was great.

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    Response from Montway Auto Transport

    Hi David. Thank you for your review. We are pleased to hear about your experience with the carrier.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffBillingRatesTimelinessFollow-Through

    Reviewed Aug. 4, 2022

    Description of complaint: I contacted Montway last week to help transport my car from OH to CA based on their 4.7 rating and 5 star reviews on Consumer Affairs. Customer service were very nice initially and assured me that if I sign for their guaranteed pick up service this will ensure working with the best carrier to transport my car to CA. I did although this was their highest charge but I wanted to make sure I have no issues. The guaranteed pick up date to transport my car was yesterday Aug 2nd and I never received any confirmation of a carrier on Aug 1st so I phoned early on Aug 2nd and they said that they have a carrier and they will send me the carrier and driver info shortly and that the driver will phone at least 2 hours before pick up to coordinate with me.

    They did send an email stating that they secured a carrier called White Hawk and a driver called Anton. I tried to reach to the driver and carrier to get an estimated time of when they will pick up my car, but they did not even have a voice mail. So I phoned Montway again and the customer service still assured me that the driver has to phone me at least 2 hours before pick up and they will pick up my car as promised on Aug 2 by 5 pm to transport to CA. At 2 pm my daughter phoned me from home and told me that a person from Miller's Towing came and told her that the carrier sent him to pick up the car because they could not enter the residential area and that the carrier will transport the car to CA on Aug 3rd in the morning.

    Montway never took my permission to send a towing company to my home. The person they sent falsely told my daughter that he is transporting the car for the carrier. He was actually contracted by Montway to falsely appear as if they picked up my car so they can charge my credit card for the transport to CA. All they did is towed my car by pulling it on the back wheels, it was not even placed on a carrier. They towed my car without my permission and left it overnight at a junk yard. No carrier was actually assigned. Montway guaranteed pick up dept had no idea when they will find a carrier to transport my car. Thank God I went and picked my car from the Miller's Towing junk yard and found a carrier through M&M Logistics (Jeff) who helped me locate a carrier same day who loaded my car in front of me on the long haul (not towed it to store at a junk yard).

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    Response from Montway Auto Transport

    Thank you for providing your feedback, Nivine. I apologize that our services did not meet your expectations. As part of our services, we only contract with vetted and insured motor carriers. We have provided you with confirmation of dispatch for both carriers, as well as full details of services being provided. This includes that we use local carriers as part of our services.

    To be clear, this is a completely normal part of any logistics service. If you buy a toothbrush from an online retailer, that package will transfer between multiple trucks and facilities to its final destination. We include the information for the purposes of transparency. By booking with us, you agree and acknowledge the terms of our services as we list on our website. We also confirmed this with you over the phone.

    For the purposes of other shippers out there, I think it would be a good idea to explain the timeline and processes. White Hawk was originally set for pickup on 8/2. But they informed us they were running late and the new estimate for pickup was 8/3. This was a guaranteed load date service order. So the shipment had to be loaded on 8/2. In such cases, a local is dispatched to safely load the vehicle and store it in a safe location until the long haul arrives. So a local carrier, Miller, was dispatched to pick up the vehicle and store it until White Hawk was ready on 8/3. Note that depending on the service types or transit route, the package may transfer between other trucks and terminals as well. Again, this is a normal part of logistics to optimize services.

    We do expect that every carrier we work with provides adequate communication. So I do apologize for the lack of proper communication from the carriers. We do consider this a serious issue and a contributor to your dissatisfaction with the shipment. So we will be sharing this feedback with both entities. And working with them to improve services.

    I apologize again that we did not meet your expectations. But please know that we did provide services per the agreement. If you would like to provide additional feedback, please email us at feedback@montway.com.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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