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Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Montway Auto Transport Reviews

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    How do I know I can trust these reviews about Montway Auto Transport?
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    Page 14 Reviews 2235 - 2435
    Verified purchase
    PriceStaffRates

    Reviewed June 3, 2023

    I was moving and I found Montway online. I saw someone else who did a YouTube video about them and they gave them good reviews and they were a pretty decent service. Setting up the service was fairly easy. Montway makes the directions clear and simple. The pickup and the drop-off were smooth and they were on time. The transport was from California to Michigan and that took less than a week. The driver came to the location that I told him to pick up the vehicle, did an inspection, looked for any dents or scratches, took pictures, loaded it up, and went about their way. I would recommend Montway. They are trustworthy, on time, and easy to work with. The quote was pretty accurate and the price was fair.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Imani. We strive to work with the best carriers in the industry and are thrilled to hear that your recent experience was a positive one for you. Should you ever need our services again, we are always here!

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppStaffTransparency

    Reviewed June 2, 2023

    I left the car at a hotel and I worked with the transport company to make sure that would be okay with them if I wasn't there physically when they pick up the car, Then, I worked with the hotel to make sure I could leave the key and that someone would be able to pick it up. So, it was a little nerve-racking for me but the process itself was very easy. I called Montway and spoke to someone but you could also fill out a form online. It worked out great. I wanted the car picked up as soon as possible because I didn't want it sitting at the hotel and they had told me it would be. I talked to someone who said they would try to have it picked up by a certain date, but there were no guarantees. It could be a little bit longer. But it was picked up quickly. That was the easiest part of my accident. Dealing with my insurance was awful and my original tow pick-up took hours. I was having a bad trip and that part went smoothly.

    Montway had put me in contact with the driver and he was in touch with me ahead of time. He gave me updates and let me know when he would be there, and I was able to let the hotel know as well. The driver said he would call me once they had the car, and he did. Then he called me when he had it dropped off at the car place where I wanted it fixed. And if you paid cash, they gave you a little bit of a discount. I asked how I was gonna get to the cash and he could Venmo or Zelle. So, that was all easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Catherine. Thank you for your review. We appreciate your business!

    Verified purchase
    PriceRates

    Reviewed June 2, 2023

    We used Montway to transport a vehicle from Florida to Texas. We received a very fair price and they actually delivered the vehicle to us a day earlier than expected which was very welcome. Would definitely recommend and use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, William. We are thrilled to hear that your recent vehicle shipment from FL to TX was a positive experience. We appreciate your business and look forward to seeing you again in the future!

    Verified purchase
    PriceRates

    Reviewed June 2, 2023

    I went online and contacted several places. It looked like Montway was the bigger of everything online, so I contacted them. But they had a higher price. I told them the price I already got and they dropped the price down. They gave me a good price. I had the gentleman come to pick up the vehicle. He picked it up and put it on the truck. Then he brought it up. We have a big parking lot near where I live up here in Massachusetts. He dropped off the vehicle in that parking lot and it was good. It all worked out. I'll use Montway again because I'm going to transport another vehicle down in December.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Michael. We strive to provide the best service in the industry, and are happy to hear that you enjoyed your experience with Montway. We look forward to seeing you again in December!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed June 2, 2023

    Use Montway because they're reliable. And the driver who picked up the car was excellent. I liked Montway's price. And when I placed the order, they sent me back a quote within hours. I called them about how long it would take to get it booked. And they gave me a rough estimate. So, I went ahead and booked. They got it booked in a reasonable amount of time. The courier-driver was informative and nice. He was able to bring the car directly to my son. They were early.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Leslie. Thank you for taking the time to leave your review. We appreciate your business and hope to see you again soon!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2023

    I went online and booked the transportation. Immediately, it said I needed to confirm a few more details. The executive was online at that time and he asked if the vehicle had any attachments on top of the vehicle, something like roof rails or some boxes. I answered all his questions, and then he confirmed the booking. It was very easy. After booking, I got the car within one week later. The driver called 15 minutes before the drop and then he was there. It was all smooth and nice experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Venkata. Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2023

    The pick up was surprisingly quick. It was pretty much within 24 hours of wanting to do this that they showed up quickly at my street to pick the car up. The delivery was very well handled. There was excellent communication along the way from Denver to Houston from the driver at different stopping points. He had taken pictures of the vehicle at drop-off. He backed the vehicle off the carrier and drove it up the street to the apartment where we're staying. It was door-to-door service. It was absolutely exceptional. It was very professional, seamless, friendly, and extremely timely. I would absolutely use Montway again. I'll be shipping my vehicle back to Denver in the next few months. So I am going to reach out to them directly instead of uShip.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Deborah. Thank you for your review. We are thrilled to hear that your car transport was exceptional and that you received the proper communication along the way. Whenever you need our assistance again, we are always here to help!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 2, 2023

    Great communication. They fulfilled all their promises. Just a great overall experience. I would highly recommend them for your move. Very competitive prices. Nowadays it is rare to have a company exceed your expectations. Very fast delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Steve! Thank you for taking the time to leave a review. We are thrilled to hear that Montway exceeded your expectations and that you were please with your vehicle shipment. Your business is appreciated, and we hope to see you again soon.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 2, 2023

    The guys that transported the car were the best. The driver called me a couple of times, told me where he was and when he was coming. I dropped the car off Thursday night, and it came Sunday night like they said. The price they quoted was the price it was. If I'm gonna go again, I wanna call Montway out. Hopefully, I can request those guys because they did an outstanding job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Albert! Thank you for taking the time to leave your comments. We are delighted to hear that your car shipment was outstanding. Your business is appreciated, and we hope to see you again down the road!

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed June 2, 2023

    I like the ease of use for Montway. I had a good experience with them the year before so I used them again. The customer service was fantastic. The drivers were super professional, impressive and top-notch. They're a great company.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, James. We are thrilled to hear that your recent vehicle shipment was a positive one. We hope to see you again.

    Verified purchase
    PriceStaffRates

    Reviewed June 2, 2023

    It is off-season and I don't know what Montway would charge the people that are looking to send their car during the winter season, the snowbirds, but for me, my experience was positive. The gentleman I spoke to was able to give me a price immediately, and nothing changed once I decided to use them as a service. It was a mere $800 and there were no catches to it. It's a good thing because many people will give you a price, then when you book them, they'll give you all these fees attached to it.

    I text messaged the driver and I didn't hear back, but it was fine. I was just curious about where they were in terms of location and it didn't make a difference. My daughter was really happy when she received the car I purchased. It took two days, and the car got there exactly when they said it would. I would highly recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carmen! Thank you for your feedback. We are happy to hear that you were satisfied with the service you received from Montway. We appreciate your recommendation and look forward to seeing you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2023

    Everything went well. They emailed me when they were about to get here. They called when they got here to pick up the car. The guy helped me with the car 'cause it wasn't turning on. He passed the cables for the batteries to turn on. Montway gave me a satisfactory service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Karen. We appreciate your business and look forward to the next move!

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed June 2, 2023

    The driver was phenomenal and kept calling me the whole way there. He helped me 'cause something with the vehicle didn't work, and he stayed there until he fixed it for me. The cost was perfect. I'd move with Montway again. I love them. I also used them when I moved years ago. They're fantastic. If you ever want a vehicle transported, use Montway. I wouldn't trust anybody else.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dawn. Thank you for your review. It is great to hear that your vehicle was transported safely and that the driver provided phenomenal service. Your repeated business is appreciated, and we hope to see you again soon.

    Verified purchase
    Sales & MarketingPriceStaffRatesTransparency

    Reviewed June 2, 2023

    I spoke with a salesperson that wasn't pushy on the first day, then Montway gave me an update. They were very communicative and good price as well. Price was something because I got prices all over the board, from 600 all the way to 4,000. I could tell that the cheap ones were scams and the more expensive ones were scams in their own sense. Montway wasn't the most reasonable, but their price was average and it was the good average. They also seemed like a normal business that wasn't out to get me. I didn't get 100 texts from them after I spoke with them. So, it's definitely a very interesting business. That's how all these companies run and conduct themselves. It's horrible. Montway didn't change the price on me, and our driver was wonderful. We really appreciated him. He dropped off the Mercedes to my sister that lives next door and everything was perfect.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kim. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your recent experience with Montway and the carrier was a positive one. We hope to see you again soon.

    Verified purchase
    Staff

    Reviewed June 2, 2023

    Montway answered every question of mine. That was excellent. I was very satisfied with the answers. Alex, the representative who came to pick up my car, was very accommodating. He understood what my needs were and assured me that everything was going to be good. I was initially worried about the date of when he would come, but he came on time and dropped the car without damage. He was very cooperative.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Raja. Thank you for your review. We are happy to hear that your recent vehicle transport was positive and that you were happy with the service you received. We hope that you will give Montway another opportunity to serve you in the future!

    Verified purchase
    Customer ServicePriceRatesValue

    Reviewed June 2, 2023

    Everything was good from beginning to end with Montway. First call was setting up, and it took less than five minutes. They gave me a flat-out price of what it would be. Everything was smooth. Even when they had a problem, they had it fixed in five minutes. The service is worth the money.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Jeffrey. It is gratifying to hear that you were happy with your recent experience with Montway Auto Transport. Should you ever need our assistance again in the future, we are always here to help!

    Verified purchase
    StaffFollow-Through

    Reviewed June 2, 2023

    This is the second time we have used Montway Auto to transport our car. Both experiences were extremely positive. Very satisfied. Highly professional company, on time and arrived at location as promised, attention to detail. Highly recommend and would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Robert. It is gratifying to hear that your recent vehicle shipment was positive and that you received professional and timely service. We appreciate your repeated business and look forward to seeing you again!

    Verified purchase
    Staff

    Reviewed June 2, 2023

    Thought shipping a car would be a pain in the **, but it went really smooth. Would use them again next time I need to ship a car. The driver who picked up and delivered was very professional at both the pick-up and drop-off. Couldn’t be happier with the service.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Romain! Thank you for your review. We are thrilled to hear that you are satisfied with the service that you received while shipping your vehicle. We hope to have the opportunity to work with you again in the future.

    Verified purchase
    PriceRates

    Reviewed June 2, 2023

    Just like the first shipment had no issues. The overall process was extremely easy from dropping off the vehicle to the port in Hawaii to it being delivered to my driveway in San Antonio. Price was reasonable and shipment was very timely and convenient with having to move two vehicles from Hawaii to Texas in a very short period of time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Charles! Thank you for your feedback. We appreciate your business and look forward to seeing you again.

    Verified purchase
    Customer Service

    Reviewed June 1, 2023

    Purchased a 2022 Highlander with 3K miles on it from a Toyota dealer in Philadelphia. Called Montway to arrange a pickup and transport to our home in Knoxville, TN. Order went seamlessly. Pickup and transport went smoothly as well. Notified throughout what was going on. Delivery was careful and efficient. Kudos all around!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for taking the time to share your comments. We are happy to hear that your recent vehicle transport from PA to TN went seamlessly. We are grateful for your business and hope to see you again!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2023

    My driver was Juan. He was excellent and patient. He was early for my car pickup and delivery. He waited patiently while my daughter was packing her items. He was kind, and even helped her remove her keys from her key ring.

    Thanks for your vote!
    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gail. Thank you for your review. We are happy to hear that you received great service during your vehicle shipment. We hope to have the opportunity to work with you again.

    Verified purchase
    Price

    Reviewed June 1, 2023

    Transporting an expensive classic car is obviously nerve wracking, especially when you live in the mountains like I do. But they did a great job! The dispatcher kept in frequent contact. And I saw when the truck arrived he had a Porsche 918, an old Ford F100, and a few more exotic cars, easily worth millions. They are worth your business and your trust in my opinion.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Chase! Thank you for taking the time to leave a review. We are thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to seeing you again.

    Verified purchase
    PriceStaff

    Reviewed June 1, 2023

    Montway lined up a driver within a short period of time and the driver communicated well with us throughout the delivery. It was all done for a cross country auto delivery within 10 days as they had quoted.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gregory. Thank you for your review. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2023

    My car was moved from Orlando to Las Vegas. The driver was very courteous and responsible.. He was in communication with us when he picked up the car and before he dropped it off. Very timely manner. Thank you for taking care of my driving needs

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Karen! We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffFollow-Through

    Reviewed June 1, 2023

    There's a ton of scam companies out there that are "cheaper" but you get what you pay for. My car was picked up on time and delivered as promised. The only thing I would change is the robo emails from Neil that told me to do something that was already coordinated. Very confusing. Other than that it was a 5 star service. I even communicated to the driver throughout the deliver process.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Thomas! Thank you for your feedback. We are happy to hear that your recent vehicle transport was a positive experience for you, and look forward to seeing you again in the future!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 1, 2023

    The pickup for my vehicle was very easy and the driver kept in touch with me during the trip. Would definitely use Montway again. The pickup was on the promised date and my car came to my house three days later. The price was good also

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your comments, Theresa. We are grateful for your business and look forward to seeing you again down the road.

    Verified purchase
    Contract & TermsStaff

    Reviewed June 1, 2023

    I made arrangements to pick up my newly purchased vintage vehicle that I did not want to drive in winter over the passes and was very glad to see in good shape when it arrived. Vehicle arrived in good shape and driver was helpful, friendly and courteous. The time between pick up and arrival was very much as expected. I would definitely recommend Montway Auto Transport for shipping your vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Enrique! We appreciate your comments and your rating. It is great to hear that your vehicle arrived safely and that the service you received was friendly and courteous. Thank you for taking the time to share your experience, and we hope to see you again soon.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2023

    Best car shipping experience. Customer service was friendly and helpful every time I called with a question. Car was delivered earlier than expected and in great shape and overall the whole experience went smoothly. Would use again and recommend to friends and family.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Daniella. Thank you for your review. We are glad to hear that your vehicle shipping experience was a smooth process for you and that your vehicle was delivered safely. Your recommendation is greatly appreciated and we look forward to seeing you again!

    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed June 1, 2023

    I recently used the Montway to transport my mom's minivan from Honolulu, HI to Hillsdale, NJ. From the day the car was dropped off at the port in HI, it took about a month until the car was delivered in NJ. Everyone at Montway who interacted with me and my mom were super nice and helpful. I also received all updates via text & email. As their pricing was lowest among four companies that I reached, I was kind of skeptical at first but I'm glad that I did it with Montway. I strongly recommend them to anyone who is looking for a vehicle transport service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Eric! Thank you for taking the time to leave us a review. We are delighted to hear that the recent transport of your mother's vehicle was a positive one. We strive to offer competitive pricing and the best service in the industry. Your recommendation is appreciated and we hope to see you again down the road.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2023

    Came and arrived on time, everything perfect, drivers were real gentlemen. Picked car up in a difficult area but the car was in perfect shape. Called me several times to alert me to both pick up and drop off. Not a scratch on the car

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dennis. Thank you for leaving Montway Auto Transport a 5-star review. We appreciate your business and hope to see you again soon!

    Verified purchase

    Reviewed June 1, 2023

    Very satisfied with the transport of my car from Florida to Conn. All went well, picked up car on time, delivered when said lt would be. Both gentlemen were pleasant and cordial. Will use again when shipping car back to Fla.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Marilyn. Thank you for your review. We are glad to hear that you were very satisfied with your recent vehicle transport and we look forward to seeing you again!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2023

    My car arrived safely and timely. The condition of the car was the same as how I handed to the company. The driver called before arriving to my house so I was able to know when they were coming. Was very nice and professional. Would like to use this service again. W.Gratitude,

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Noriko! Thank you for your review. It's great to hear that your vehicle arrived safely and on time. We are also happy to hear that the carrier was courteous and professional. Should you need our services again, we are always here to help!

    Verified purchase
    Staff

    Reviewed June 1, 2023

    They did an Excellent job from start to finish. Would highly recommend them to anyone needing to transport a vehicle. Car delivery was smooth and in perfect shape. We sent with household items and all reached us. We were very happy

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Terry! Thank you for taking the time to leave your review. We strive to provide excellent service and happy to hear that you were satisfied with your vehicle transport. We appreciate your recommendation and hope to see you again down the road!

    Verified purchase
    PriceRates

    Reviewed June 1, 2023

    My car was transported across country with no damages or issues. I had a poor experience previously with another company, so decided to use Montway the second time around. The price is a bit higher than competitors, but worth it for peace of mind. I highly recommend.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Althea. Thank you for taking the time to leave your review. We are thrilled to hear that you were satisfied with your recent vehicle transport with Montway. Your recommendation is appreciated and we hope to see you again in the future!

    Verified purchase
    PriceStaff

    Reviewed June 1, 2023

    It was easy to get information online and they were responsive. Cost was in line with other companies. Driver arrived on time was courteous, communicative and drive safely. Will use Montway in the future should we need to transport a vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Claire. We are happy to hear that your recent experience was a positive one, and we look forward to seeing you again in the future!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2023

    The on-line ordering was easy to understand and complete. The driver was very professional and arrived when promised. Shipping was fast; the car went from Wisconsin to Washington state in only a few days. I shipped 100 pounds of cargo with the car which saved money. Also, I prepaid so the person on the receiving end didn't need to pay. This was convenient. Very satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jeffrey! Thank you for taking the time to leave your review. We appreciate your business and hope to see you again soon!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 1, 2023

    I had Montway ship a 2022 Ford Bronco. I did look at a site that aggregated the quotes. Their quote and their star rating were presented next to others. I liked their price relative to the reviews and the star rating. The guy who delivered the car let me know when he was getting close, and then I met him. So, it was really easy. The car looks great. It is kind of a funny story because they arranged transportation so quickly that the dealership had not washed the car yet. They were like, "We've never had a transportation company show up that quick. So, I'm so sorry. I didn't wash it." I have been telling people how easy my experience with Montway was and how cost-effective it was.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Corinne! Our goal is to deliver top-notch service for all our customers. Happy to hear our team could exceed expectations. If we can help again let us know!

    Verified purchase
    PriceStaff

    Reviewed May 31, 2023

    The Montway reps were excellent. They were all asking good questions or keeping me up-to-date. So, the interactions were always good. The quote was good as far as I could tell. If I had to do something like that again, I would do it with Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Jim. Not everyone ships a car every day so we try and make it as easy as possible. If you ever need to ship again, we'll be here!

    Verified purchase
    Customer ServiceTechPriceStaffRatesFollow-Through

    Reviewed May 30, 2023

    I would use Montway again. They provided good, accurate info and the pricing rapidly. They helped set up a date for the transport service. They offered better service at a great price. I expected to pay more for this transport. We were gonna do a not enclosed carrier and they had a service provider available for 100 extra bucks for an enclosed one which I preferred. We were given the driver's direct number. It was a four-day transfer. We had good information on delivery time. The driver was great. Montway provided everything as promised and exceeded expectations. They also sent a couple of emails after, checking up.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Ellen. Thank you for your 5-star review. We are delighted to hear that you had a 5-star experience with Montway Auto Transport. We hope to work with you again in the future!

    Verified purchase
    Customer ServicePrice

    Reviewed May 29, 2023

    Montway Auto Transport seemed like the best option. They emailed me a quote. That seemed to be the cheapest one. They gave me a call back and began to ask me questions. And the ball began rolling from there. They came, took pictures of the car for the before and after. They did an inspection of the car, put it on the truck, and left. And they were polite. The money had to be in cash or a cashier’s check. So, I called them. And they were able to get back to me. And they came and gave me my car and the keys. And they left. I got my car in the same condition that it was when it left. So, it was a perfect hand-off as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Heather! Thank you for your review. We appreciate your comments and hope to see you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 29, 2023

    I just told Montway where I needed the car picked up and where I needed it dropped off. I was really flexible about the dates, but they scheduled something for me and it worked out. The driver had great communication. Every time I reached out to him, I received pretty fast responses. He let me know exactly the time, even down to an hour out when he would be picking up the car. Then it arrived much sooner than I thought it would. It was three days earlier than I thought it would. He just was in constant contact. The quoted and final cost were spot-on. Everything was great. They were going to pick up the car on a day that the person wasn't gonna be available. They were able to switch it for me pretty quickly to the following day. They were very accommodating to everything.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Emma! Thank you for your comments. We strive to provide a seamless experience from start to finish, and are thrilled to hear that your experience was a positive one. Should you ever need our services again in the future, we are always here!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 29, 2023

    We look into getting our truck shipped. We are in our 70s and the drive would have been extremely long. I just didn't want to drive that far. We asked the dealership if they worked with anybody and they recommended Montway. I spoke with several people and they answered my questions. We were satisfied with the quote. The only thing that happened was it went up $100. I called Montway and asked them about that and they said it had something to do with the size of the vehicle. It was reasonable and we didn't have a problem paying the additional cost. I just wish they have informed the customer that the price was going to have to go up $100 because of the size of the vehicle. We were texting back and forth and they could have said that.

    Other than that, everything was fine. To get the truck here, we would gladly pay the $100. The driver was a very nice young man. He called us and asked us where we wanted to meet. We gave him the name of a truck stop that was just right off the interstate. He was there on time and he was very cordial. We watched him take the vehicle off so we were excited. We have seen pictures of the truck and we didn't see anything that we didn't see before. It was in good shape. We had a good experience. I was pleased and I would recommend Montway. They kept me from having to drive way up there. They kept us informed on where they were and that there was gonna be a delay so we weren't just sitting around and waiting. There was excellent communication.

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    Response from Montway Auto Transport

    Hi Shirley! We are thrilled to hear that your experience with Montway and the carrier was a positive one for you. It is gratifying to hear that you received great communication and a timely delivery. Your comments are appreciated and we hope to see you again down the road.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed May 29, 2023

    I had been in an accident out of state, and my Chrysler Pacifica had been repaired up there. I came home to Tennessee, so the car needed to be shipped. Montway had reached out by email a couple of times, and I talked with a gentleman when I did the booking. He was fantastic. He was very open and friendly. And he was English, if that makes any difference. Montway's communication was excellent. The car arrived exactly as it was supposed to. We requested that it be delivered to our dealership and not to our home. They checked ahead of time. They called the dealership ahead of time to make sure arrangement had been made for its arrival. It was really good. I would tell my friends, “Don't bother getting any other quotes. Just go with Montway.”

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    Response from Montway Auto Transport

    Thank you for your comments, Anne. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed May 29, 2023

    Montway was very timely and quick. They were the first to respond to my request for transport. I got four inquiries about transport, and Montway happened to work out. As far as the transport, they held the car on a flatbed truck with some other supplies. It seemed like it was a guy that was going from point A to point B. I happened to be along the way. They picked the car up. I didn't have to handle it. He drove it up on the flatbed and dropped it off. He was bringing it to me. I live on a four-lane road that has a center turning median. He came right to the door, took it off, and drove it into my driveway. As far as the price, it was more than I wanted to pay, but it was the best price I had and the best timing. So, I was satisfied with it.

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    Response from Montway Auto Transport

    Hi Barry. Thank you for taking the time to share your experience with us. We are delighted to hear that your experience with Montway and the carrier was a positive one. We look forward to seeing you again!

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    PriceRates

    Reviewed May 29, 2023

    The price was on a little bit higher end, but it was worth it. The guy was there at the pickup on time. There was a storm going on. He let me know when he was through it and walked me through every checkpoint he had. He delivered to me right when he said he was. Everything was perfect. I'll use them for the next transport.

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    Response from Montway Auto Transport

    Thank you for your comments, Colton. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    PriceStaffRates

    Reviewed May 29, 2023

    Montway was able to do what I needed when I needed it and at a fair price. The driver went over and above expectations. When he picked the vehicle up, it was not running. It was parked in a senior citizens complex in Florida that did not allow commercial vehicles in there. Because he couldn't go in to pick it up and it did not run, he had to push it to the exit gate by hand then pick it up. As far as delivery, he came on time when he was supposed to, dropped it in the street, then pushed it by hand into my driveway. He was a pleasure to deal with.

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    Response from Montway Auto Transport

    Hi Nathan. Thank you for taking the time to share your experience with us. We strive to work with the best carriers, and are happy to hear that this carrier provided you with a positive experience. We hope to see you again down the road!

    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed May 29, 2023

    Montway's rep was very cool, very helpful and honest. The prices were changing as I made decisions, so I was like, "Oh, okay." The driver was fantastic. He put up with a lot of stuff. Overall, Montway made a giant task seem easy.

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    Response from Montway Auto Transport

    Thank you so much for your kind words, Daniel. We really appreciate you taking the time to share your experience with us and look forward to seeing you again.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed May 29, 2023

    Montway presented all the options. The car was picked up the day that we were told and delivered the same way. It was late at night, but still it was good. They have friendly drivers. The final cost was fair considering that they did a good job, and the car arrived during the time expected and in good condition.

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    Response from Montway Auto Transport

    Hi Arcesio. Thank you for your feedback. We are happy to hear that your recent experience was a positive one and that you were satisfied with the timely delivery of your vehicle. We hope to see you again soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2023

    I called up Montway and spoke to a gentleman. I explained to him exactly what was the situation and what I needed. He dealt with it very nicely and helped me set up everything. They did a very good job on the transport. They texted me and made sure that the car was on its way and that everything was okay. When the driver was an hour in the state, I got a call from him letting me know that he was in the area and the approximate time he was gonna arrive at the destination. He did everything he needed to do, safety-wise, and he explained to me exactly how he was gonna drop the car. We communicated a lot on the phone and he made sure that the car was gonna be in a safe area. Then, he gave me a card and told me to give them a call if I needed anything else.

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    Response from Montway Auto Transport

    Hi Ingrid. Thank you for taking the time to leave your review. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.

    Verified purchase
    PriceStaffTransparency

    Reviewed May 29, 2023

    Montway was always reaching out to us. We were well-informed and updated a lot. I got a good quote that was within range of everybody. We were comfortable with it. My daughter picked up the vehicle upon arrival and it was in great condition. She was really happy with it and the driver worked really well with her. If we need the service, I'll contact them again. I'm glad we found Montway. It's a great car carrier.

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    Response from Montway Auto Transport

    Thank you for your feedback, Christine. Our mission is to deliver a 5-star vehicle-shipping experience to every customer, and we are happy to hear that this was the case with your recent vehicle shipment. We look forward to seeing you again down the road!

    Verified purchase
    PriceStaff

    Reviewed May 28, 2023

    Working with Montway was awesome. They kept us in the loop the whole time. The driver was very courteous and they let us know every step of the way how my vehicle was doing. They don't charge enough for the quality of service and I'd tell others they're the best choice to go with. They're a very reliable, dependable, and professional company.

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    Response from Montway Auto Transport

    Hi Cymar! Thank you for your comments. Your feedback is appreciated, and we are thrilled to hear that your recent vehicle transport was a positive experience for you. If you ever need our assistance again in the future, we are here to help.

    Verified purchase
    Staff

    Reviewed May 26, 2023

    We moved three vehicles from New Jersey to Florida and Montway did a great job. The driver picked up on a Tuesday and we got the cars on Monday because we weren't arriving until Sunday. They said they could deliver the cars on Sunday evening but I couldn’t guarantee what time I would be there. I said we would be here on Monday and he said it was not a problem. And sure enough, we had the vehicles by 9 o'clock in the morning. We're in a gated community so they couldn't bring the truck in because it was a little bit big. But the driver met us right outside. The whole thing was easy-peasy and the cars were in perfect condition. They took pictures of the vehicle when they loaded them, before loading, loading and once they were delivered. There were no scratches. It was a great service.

    I highly recommend Montway for any type of transport. They're good and when they tell you they're gonna be there, they're gonna be there. We've only moved out of state once and it will be probably the last time because we're here in Florida, but they made it easy. Also, they allow you to put up to 100 pounds in each car so that helped a lot because we have some fragile things and things that I wanted to make sure were okay. The only thing you cannot put in the vehicle is alcohol. But we were able to put some artwork that we had and clothing. 300 pounds makes a big difference.

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    Response from Montway Auto Transport

    Hi Beatriz. Thank you for taking the time to leave your feedback. We are thrilled to hear that the transportation of your three vehicles was a positive process for you. We aim to work with great carriers and provide the best service to our customers, and we are happy to hear that this was the case for you. If you ever need our assistance again, we are always here to help!

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed May 18, 2023

    Montway has a good price. Everything was fine. When we made the appointment, the first guy was good. The interaction was simple and brief. The driver came and picked up our 2010 Honda Civic in Phoenix, Arizona and he was earlier than expected, so that was good. He was the only other person we interacted and he was very nice and helpful. He told us everything we needed to know.

    During the delivery, our neighbor came over to the house. I had given the truck driver's phone number and my neighbor called him. He waved him in. Our neighbor took the key for us. The car was fine and there were no damages. The final cost was the same as our initial quote. Montway provided excellent service for a decent and competitive price.

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    Response from Montway Auto Transport

    Hi Paul and Roberta. Thank you for taking the time to share your experience with us. We strive to work with the best carriers in the industry to create a seamless experience, and we are thrilled to hear that this was provided to you. Your business is appreciated, and we hope to work with you again in the future.

    Verified purchase

    Reviewed May 17, 2023

    Setting up the transport was very easy. I really appreciated them. They let me know when my car was gonna be delivered and they did everything like they said. So I would recommend them. I will be using them again in the near future when I move again.

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    Response from Montway Auto Transport

    Hi Daphne. Thank you for your feedback. We strive to make your vehicle transport process as seamless as possible and are happy to hear that you had a positive experience. When you need our services again, we are here for you.

    Verified purchase
    StaffTransparency

    Reviewed May 17, 2023

    I had a good experience with Montway Auto Transport, so now I only use them. I would tell them a timeframe that I would like for the car to be picked up or dropped off. And they would reach out to their drivers and see who's in the area, and if it's a possibility to get it closer to the first or last day within my timeframe. They would usually get it within that. They pick the car up, and I would be in contact with the driver from then on.

    The drivers are good about communicating where and when they would drop off and pick up. And if they're coming within the day, they would be, "I'll come by 4 PM," or whatever roundabout time. And when it gets closer to the time, they would keep me updated until I am able to get my car. They would drop the car off wherever I want them to. And if I have a last minute change, I could message the driver and ask, "Are you able to meet me closer to this place?" And they would usually accommodate me.

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    Response from Montway Auto Transport

    Hi Asia. Thank you for taking the time to share your feedback. We are happy to hear that you are pleased with your service from Montway Auto Transport. We strive to work with the best carriers in the industry and are happy to hear that your experience was a positive one. Should you ever need our services again in the future, we are always here to help.

    Profile pic of the author.
    Ron increased rating by 2 stars.
    Customer ServiceCoverageTech
    After a positive interaction with Montway Auto Transport, Ron increased their star rating on July 10, 2023.

    Updated review: July 10, 2023

    They did make me whole monetarily, refunding a portion of the shipping costs but they weren't working hard to make amends until I submitted negative reviews about my experience.

    Original Review: May 16, 2023

    I contracted with Montway to transport 2 historical vehicles in an enclosed trailer. When the vehicles arrived they were covered in dirt and it was obvious they sat out in the rain. I filed a claim and forwarded pictures before and after transport. Montway refused to offer any compensation for the condition my vehicles were in upon arrival. Montway just books your vehicle transport and then puts any future claim upon the customer. I will never recommend montway to anyone for vehicle transport. Their customer service is awful.

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    Response from Montway Auto Transport

    We appreciate your feedback. When it comes to issues such as this we have to follow specific procedures. These processes do take time, sometimes months to resolve. As all documentation must be properly audited. We understand this can be an inconvenience. While we work to resolve quickly, we also work to resolve professionally.

    Our team is always here if you need assistance and we encourage you to contact us at feedback@montway.com if you have any additional questions.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 9, 2023

    I'm in Florida and I purchased the car in Alaska. I started calling transport companies in Alaska and I had a terrible time with all those companies. I went on to Google and Montway was one of the bigger ones. Also, Montway was in Chicago. They talked back to me while the other companies did so two days or sometime later. It was almost phantom return phone calls from these dispatchers. I decided to try Montway and they said that they had moved a lot of vehicles of various types.

    After my first contact with them, I had been solicited a number of times at different hours and days. Even when I responded, I never heard back from the original individual with whom I spoke. Montway is a large company and everybody's running, doing something. They have a quote number and I used that. I could have spoken to anyone because once that first individual had assigned me a reference number, I was in this system.

    There were two parties involved. The car had to be shipped by ship from Alaska to Port Washington, Tacoma. Therein was a problem, because it was in February and we slow down in those months. Alaska is basically shut down. The car disappeared for a couple of weeks in their system. Whether it was Matson Shipping or Montway, it sat somewhere. I never heard from anybody for 20 days. I was sent a notification. When the car was actually shipped via ferry from Anchorage to Port Washington, there was a gray zone in there. Other than that, it was fine.

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    Response from Montway Auto Transport

    Hi Howard. Thank you for taking the time to provide us with your feedback. We are happy to hear that your vehicle transport process was a positive one and that your vehicle arrived safely from Alaska to Florida. While there are many moving parts in our industry, we strive to make the transport process as seamless as possible. Your comments are valued and should you ever need our services again in the future, we are always here.

    Verified purchase
    Staff

    Reviewed May 7, 2023

    Dealing with Montway motor transport was outstanding and extremely helpful. The company that moved my car from Ct.- Fl. Lopes transport were very good and the driver (Raphael) was great. The transport company from Fl.-Ct were great and driver Mario was great. Would use Montway again without any reservations.

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    Response from Montway Auto Transport

    Thank you for your feedback, Cliff. We appreciate your business and are happy to hear that you had a positive experience with Raphael and Lopes Express Shipping Inc. We look forward to serving you again in the future.

    Verified purchase
    Punctuality & SpeedStaffBillingTransparencyHonesty & Transparency

    Reviewed May 7, 2023

    Montway had what I thought were some of the best reviews and reputation. I used them twice. The first contact was fine. The delivery was not good. They gave me some runaround and disregarded my concerns about the car. They were late, but then I had to move it again another time and I used them again. It was a much better experience all-around. With the assigned driver in both instances, we both walked around the car and looked at the car to make sure we agreed on any markings, and we signed off on a bill of lading.

    I just reached out because they had passed their window. I inquired about what was the status. I talked to several different representatives, and I got different answers as to what was going on. I didn't care that it was delayed. My concern was for them to give me an update on when I could expect the vehicle, and it seemed as if the representatives that I engaged with didn't really know. I felt like they lied to me because they didn't know. It felt like they weren't concerned that I was concerned about where my vehicle was. Overall, the first experience was not pleasant. The second one was wonderful and they delivered sooner. I'm happy with the most recent experience.

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    Response from Montway Auto Transport

    Hi Dwight. Thank you for your feedback. We are sorry to hear that you were disappointed with your first vehicle transport with us. We are always looking to improve and understand that proper communication is vital for successful transport of your vehicle. While your first experience was not ideal, we are happy to hear that you gave us another opportunity to serve you better and demonstrate why Montway is rated the top auto transporter in the country. Should you ever need our services again, we are always here to help.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 6, 2023

    I bought a car on eBay and it was located all the way across the country so I needed to transport it to my place of residence. I was getting bids around the $1,500 to $2,000 range from different companies. Montway was not exactly the cheapest but they had better reviews than the other companies. The scheduling was pretty simple and they said the delivery would be anywhere from 7 to 15 days due to not really knowing what the weather and all that could go like. It was pretty reasonable and I was able to get my transport completed in 7 days, which was pretty nice. I was notified about an hour before the actual delivery was there and the driver showed up. He was on a semi-truck and he had other vehicles he had to deliver. He pulled off a few vehicles in order to get to mine. He made sure that the codes matched and the delivery got cleared.

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    Response from Montway Auto Transport

    Hi Andrew. Thank you for taking the time to leave your feedback. We are delighted to hear that the transport of your vehicle was a positive experience for you. We strive to be the best in the industry and are grateful to have gained your business. Should you need our services again in the future, we are always here.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 5, 2023

    I gave Montway Auto Transport my car much earlier, just to guarantee. But they delivered it when they said they would. When I would email someone and I would respond, someone else would respond. It was very confusing. Montway's quote was pricier than other ones. But it was accurate. It's not the cheapest, but at least you know your car will be there safe. I had a great delivery service and I felt that my car was in good hands. So, I would recommend Montway.

    The driver was great at communicating. He called me because he had other jobs to pick up. He said, “I'm not going tomorrow. I'm going Thursday.” And even the night before, because I lived before outside of Dallas downtown. He said, “I'm looking at the map. And I don't think I can meet you at your apartment because the roads are really tight.” He was worried about his truck making it through. So, we coordinated for a different meet-up point to bring my car to. He even let me know, “I'm gonna be there Sunday by this time.” The driver gave Montway a great name and gave me a great experience where I would use Montway again.

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    Response from Montway Auto Transport

    Hi Andrea. Thank you for taking the time to share your vehicle transport experience with us. It is gratifying to hear that you received quality service and communication during your transport. We appreciate you choosing Montway Auto Transport for your car transport, and are here to help anytime.

    Verified purchase
    Sales & MarketingPrice

    Reviewed May 5, 2023

    I had a very positive experience with Montway. I had my car when COVID hit. I drove it to my mom's house, and it was sitting there. After COVID, I moved back to California, so I had it shipped back here. My brother was there for the pickup, so I left my keys with him, and they picked it up from the location I asked them to and shipped it. It went well, and the cost was reasonable. They gave me a bit of a discount. I'll tell people to use Montway.

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    Response from Montway Auto Transport

    Hi Abraham. Thank you for taking the time to share your experience with us. Our goal is to provide the best pricing and best vehicle transport experience in the industry. We truly appreciate your comments, and look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed May 4, 2023

    Montway was about the same cost as everyone else. It was just easier to go through and do it online. The reps were very helpful. I spoke with a couple of them, and they did help me with handling everything I needed to ensure that everything was picked up at the right time. The pickup driver communicated very well. We met at a place where he was able to get my vehicle pretty easily in a Walmart parking lot. The drop-off driver was also okay. The transport was originally gonna take two days, but I needed it to be longer. So I asked them to not drop it off for at least 10 more days, and they were able to do that. Everything was pretty great.

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    Response from Montway Auto Transport

    Thank you for your feedback, Alexandra. We strive to provide a seamless experience from start to finish, and we are happy to hear that you received great communication and service. We are grateful for your business, and look forward to serving you again for your future needs.

    Verified purchase
    Staff

    Reviewed May 4, 2023

    It was an excellent service all the way around. The driver was super and my vehicle was perfect when it arrived.

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    Response from Montway Auto Transport

    Thank you for your feedback, Dennis. We are grateful for your business, and are happy to hear that your experience was excellent. We look forward to serving you again soon!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 4, 2023

    Setting up the move was easy and uneventful. The quote was spot on. But the brokering service was better than the communication and flexibility that I got from the drivers. Other than that, it was front door service. The condition of the vehicle was as expected. It was dirty on the inside and outside.

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    Response from Montway Auto Transport

    Hi Erwin. Thank you for taking the time to leave your comments. We strive to provide a seamless vehicle transport service, and are grateful for your business. Should you ever need our services in the future, we are always here.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2023

    I called them and they were helpful. The driver, Andrew, was a very good guy. He was in touch with me through the whole thing and my car was delivered within three days. I told him to call me 20 minutes before he arrives at the location and he did exactly what I told him. My car was delivered and I was happy with it. Everything was intact. He took pictures from every angle, dropped it off, and left.

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    Response from Montway Auto Transport

    Hello Hashmatullah. We are thrilled to hear that your experience was positive, and the carrier provided great communication and service. We appreciate your business and look forward to your next move.

    Verified purchase
    StaffHonesty & Transparency

    Reviewed May 4, 2023

    My experience with them was excellent. The driver was absolutely 5-star. He picked up the car on a Friday and since his truck couldn't fit well in the main road, he drove it to my driveway in Chicago. It was excellent service. The car seemed dirty but it was because it was exposed for so long. Other than that, he brought it in really good shape. He was a nice guy and I appreciated his honesty. Moving with Montway was completely stress free. I recommend them.

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    Response from Montway Auto Transport

    Hi AJ. Thank you for taking the time to provide us with your feedback. It is our goal to work with only the best carriers in the industry, and it is gratifying to hear that your vehicle delivery experience was a positive one. Your recommendation is truly appreciated, and we look forward to serving you again in the future.

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed May 4, 2023

    I was a little concerned about coming up with the day they were gonna pick the vehicle up. They hadn't called me to give me any information, but I called them. Shortly thereafter, they had a transport company lined up for me. They picked it up at my house and they dropped it off to Clearwater, Florida. The driver said he'd be there Thursday evening or Friday morning. He rolled in at Friday morning. It worked out perfectly. I liked the guy that transported, too. He seemed honest. The price was also very reasonable.

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    Response from Montway Auto Transport

    Thank you for your comments, John. It is gratifying to hear that you were provided with a positive delivery experience. We sincerely appreciate your business, and look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed May 4, 2023

    I originally set the transport with Montway online, but I needed to try and change the date. It was a little bit difficult to do because they said, "You have to give us a 10-day window." The car wound up getting shipped sooner than we would have liked it, but it is what it is. The quote they provided was great. But I would love it if Montway would allow us to add a tip in at the very end in order to tip out the driver because I had no cash on me that day. Unfortunately, I couldn't give him a tip, but he did a fantastic job.

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    Response from Montway Auto Transport

    Thank you for taking the time to provide us with your feedback, Helen. We strive to provide the best pricing in the industry, and are grateful for your business.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed May 4, 2023

    When I initially did my research online, Montway was one of the top searches and the highest rated on multiple different websites. Everyone I spoke with on the phone was great. It was a very easy and comfortable process, and I'm very thankful that everything worked out. The driver was very short and sweet. He had places to go and people to see, but he took his time, and it was a good exchange.

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    Response from Montway Auto Transport

    Thank you for your feedback, Isaac. We are delighted to hear that your vehicle delivery experience was a positive one. It is our goal to provide the best service in the industry, and we truly appreciate your business.

    Verified purchase
    PriceStaffRates

    Reviewed May 4, 2023

    Everything worked out well when I used Montway. The pricing was good. The driver was very agreeable. We picked out a location at a commercial parking lot for stores. He went back by the shipping part of the stores of shipping and receiving, and wide open back there. When I got there, the car was off the truck. I inspected it and everything was good.

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    Response from Montway Auto Transport

    Hi Allan. Thank you for taking the time to share your experience with us. We strive to provide the best pricing available in the industry, and are glad to hear that your experience was a positive one. Your business is truly appreciated!

    Verified purchase
    Customer ServicePriceRates

    Reviewed May 4, 2023

    Their pricing was good compared to the others. They said they would call me and they did and they picked the vehicle up. The vehicle was in fine condition when it arrived.

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    Response from Montway Auto Transport

    Hi Benita. Thank you for taking the time to share your feedback with us. We are happy to hear that your vehicle transport experience was positive. We appreciate your business and look forward to serving you again soon.

    Verified purchase
    Staff

    Reviewed May 4, 2023

    Everything was seamless and great. The driver was very professional and extremely nice. Other than dust, the car was like when he put it on the trailer. It was perfect. The car even arrived two days earlier. Montway is the best.

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    Response from Montway Auto Transport

    Thank you for providing us with your feedback, Dwight. We are delighted to hear that your experience was seamless from start to finish. It is our goal to work with the best carriers in the industry, and we truly appreciate your business. Have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 3, 2023

    The reps at Montway were nice. There are a couple parameters that you have to do for pickup through the auction house, and they knew how to do that. I've used them twice. The first time, I wasn't familiar with them at all, and that was the first vehicle I got. It went smoothly, so I used them a second time. They gave me the driver's cell number, so it was easy to talk to him. The driver was good. He called me and let me know when he might arrive which was very helpful.

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    Response from Montway Auto Transport

    Hi Chad. Thank you for your comments. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to seeing you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2023

    My car was picked up sooner than was expected. It was good timing me. Car was delivered to my son's home when expected. Communication between myself, the driver, and my son were excellent. I will call Montway again if I need any car transported again. Great company, you won't regret hiring them. Thank you Montway for a job well done, Joanne.

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    Response from Montway Auto Transport

    Hi Joanne. Thank you for taking the time to provide us with your comments. Our goal is to work with only the best carriers in the industry, and it is gratifying to hear that your vehicle delivery experience was a positive one. Your feedback is truly appreciated, and we look forward to serving you again in the future!

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    Staff

    Reviewed May 2, 2023

    Montway was very helpful and available for questions. The driver was helpful and communicated well and was on time even during very bad weather. I would definitely recommend this team. Whoever built this review process is the only bad and disappointing part of the process.

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    Response from Montway Auto Transport

    Thank you for taking the time to provide us with your feedback, Donald. It is our goal to work with only the best carriers in the industry, and it is gratifying to hear that your vehicle delivery experience was a positive one. Your recommendation is truly appreciated, and we look forward to serving you again in the future!

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    Customer ServiceStaff

    Reviewed May 2, 2023

    From first call to Montway and have them deliver my car was very smooth for sure! It was nerve racking shipping my beloved car over 3000 miles but had to do it. The driver was very friendly and professional!! I would recommend this auto shipping company to anyone who needs to ship their vehicles!!

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    Response from Montway Auto Transport

    Hi Hayong. Thank you for taking the time to share your experience. We are happy to hear that your vehicle transport experience was positive, and that the service provided to you was seamless. We appreciate your recommendation and look forward to serving you again soon!

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    Staff

    Reviewed May 1, 2023

    We have used Montway Auto Transport for cross-country moving twice. We highly recommend their service. Everyone at the company was very professional, friendly and helpful. They arrived on the promised date/time to pick up the car, and delivered it when promised. We are very happy with how easy Montway made this for us. We are very happy to recommend them, and would use them again, if the need arises.

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    Response from Montway Auto Transport

    Hi Steven. Thank you for providing us with your feedback. We are delighted to hear that your experience was seamless from start to finish. It is our goal to provide the best service in the industry, and we truly appreciate your business. Have a great day!

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed May 1, 2023

    I enjoyed the experience from the first phone call where I ask for a price and date of shipment, until the date the car arrived at my new home. Everything was done as agreed, and I had a schedule for a fair price. I would certainly use them again, I recommend them to my best friends.

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    Response from Montway Auto Transport

    Hi Don. Thank you for taking the time to provide us with your feedback. It is gratifying to hear that your vehicle delivery experience was a positive one. Your recommendation is truly appreciated, and we look forward to serving you again in the future!

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    Customer ServicePunctuality & Speed

    Reviewed May 1, 2023

    Very satisfied with the service EXCEPT they kept contacting me after I scheduled the transport. It’s like the left hand doesn’t know what the right hand is doing. Told them numerous times but kept getting contacted by multiple people within the organization to set up the transport of my car when it was already scheduled. Was very annoying and disappointing. However, the pick- up and delivery were on time and the car was fine; no damage. I’d recommend but they need to improve their internal communication!

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    Response from Montway Auto Transport

    Hi Doug. Thank you for taking the time to provide us with your feedback. We are happy to hear that your vehicle transport experience was positive. We strive to provide the best booking experience and will take the necessary steps to address your concerns to prevent them from occurring in the future. We appreciate your business and look forward to serving you better in the future.

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    Honesty & Transparency

    Reviewed May 1, 2023

    This was the first time I used a transport company to ship a car. I had confidence that it would go well. All indications were that they were an honest, reliable company. They didn’t let me down. I would use them again.

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    Response from Montway Auto Transport

    Hi Linda. Thank you for your feedback. We strive to provide the best service possible, and are happy to hear that your experience was positive. We look forward to serving you again in the future.

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    PriceStaffRates

    Reviewed May 1, 2023

    Car picked up in timely fashion and driver helpful and knew what had to be done. Delivered it ok with the special instructions given. Car delivered in good condition. Proper paperwork filled out. Pricing better this time than last time pick up was made.

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    Response from Montway Auto Transport

    Hi Bruce. Thank you for your feedback. We are delighted to hear that your vehicle delivery was a smooth one, and look forward to serving you again in the future.

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    Customer ServiceStaff

    Reviewed May 1, 2023

    Did a coast to coast ship VA to CA. Everything went very smoothly with pickup and drop off all within the times and dates stated by the company. Communication with drivers, pickup and drop off, was excellent. Would definitely use this company again if the needs arises.

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    Response from Montway Auto Transport

    Hi Hazel, thank you for taking the time to leave a review. We greatly appreciate your feedback and look forward to assisting you again in the future.

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    Punctuality & SpeedStaffRates

    Reviewed May 1, 2023

    Montway Auto Ship was very professional and courteous with questions and process of picking up and shipping our vehicle, extremely reliable and fast delivery. Will highly recommend them. Best rates and top notch service, if you're looking, look no further. Montway is by far the best shipping company.

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    Response from Montway Auto Transport

    Hi Lillian! We want to express our gratitude for your review. Your recommendation of our services is highly appreciated.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 1, 2023

    Montway had a competitive price and was able to mobilize Ruse Auto Transport within a couple days. The scheduler and driver for Ruse were very professional and efficient. The car was picked up nearby my house on schedule and made it to the buyer in Texas in 3 days. Excellent service!

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    Response from Montway Auto Transport

    Hello Chris, thank you for taking the time to leave a 5-star review. Your feedback is much appreciated.

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    StaffFollow-Through

    Reviewed May 1, 2023

    Communicated effectively, Showed up as promised. The driver was very polite and the car was delivered to California from NC just as promised in great condition. My daughter's car had been stolen and we were very grateful that we could ship our second car out to her so she could commute to school and work.

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    Response from Montway Auto Transport

    Hi Denise, I appreciate you providing your feedback on your experience with Montway Auto Transport.

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    Staff

    Reviewed May 1, 2023

    My car was handled with care from Riverside California to Weslaco, TX and the services rendered by Montway staff and driver was highly professional. My car is running smoothly and had no damage on delivery. I strongly recommend this company for anyone who will like to ship his or her vehicle from any part of the US.

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    Response from Montway Auto Transport

    Hi John, we appreciate your review and recommendation.

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    PriceStaffRates

    Reviewed May 1, 2023

    I needed to ship a car from New York to Southern California. After a good deal of research, I landed on Montway. The process went very smoothly. The company was responsive to questions and concerns and pricing (in the middle-range) was reasonable. Overall a very satisfying experience. Would recommend Montway for any car shipping needs.

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    Response from Montway Auto Transport

    Hello, we appreciate your review and recommendation.

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    Sales & MarketingStaffTransparencyFollow-Through

    Reviewed May 1, 2023

    The service was excellent and smooth. Car pickup went as advertised and the driver was polite and on time. I was kept up to date by the driver every step of the way. I think his name was Alex and he delivered my car as promised.

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    Response from Montway Auto Transport

    Hi Edward, thank you for sharing your feedback with us. We are thrilled to learn about your positive experience.

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    Reviewed May 1, 2023

    As stated above my vehicle was picked up from my house in Corallville, Iowa and transported safely and timely to Newark. The vehicle has since been shipped to Ghana. Great job done by Montway. Thank you all for job well done.

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    Response from Montway Auto Transport

    Thank you for your review, JARJISU.

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    Customer ServiceStaffTransparency

    Reviewed May 1, 2023

    I've used Montway Transport twice and each time was great and no issues, no worries about my vehicle. They provide updates and friendly customer service. Up to date technology allows you to be in touch and track your vehicle. I would recommend. I used twice for Hawaii transport.

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    Response from Montway Auto Transport

    Hello Karen, we at Montway Auto Transport are grateful for your continued business and appreciate the feedback and recommendation you provided. Thank you!

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    Customer ServicePriceStaff

    Reviewed April 29, 2023

    The customer service representatives were super nice. They arranged the time for me to meet. The driver was very professional and picked up my car. Then I was notified when it was ready to be delivered. So, they were very professional and nice and timely and really wanted the business. They called me back a couple of times because I didn't like the little online to get a inquiry. They called me two or three times to secure the business. Montway was about $500 cheaper than the other quote. So, it was good. It was very reasonable for shipping a car halfway across the country.

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    Response from Montway Auto Transport

    Hi Teri, thank you for sharing your experience with Montway Auto Transport.

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    Customer ServiceStaffTransparency

    Reviewed April 27, 2023

    The process with Montway was excellent. The only thing was that there was no separate message to the receiver which could be sent. The person who was receiving the car had to rely on me to figure out. The communication was only with me, not with my daughter who was receiving the car. If there could be a way to make sure the receiving party also got the updates, it would be good.

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    Response from Montway Auto Transport

    Hi Ajay, we appreciate your feedback and value your concerns.

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    Customer ServicePunctuality & Speed

    Reviewed April 27, 2023

    I gave Montway Auto Transport a call and it was quick and simple. They picked the car up from my friend's house. But they were accommodating and made sure that they could call my friend, and there were no issues there. And when they dropped the car off, the guy was super nice and there were no issues with the car.

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    Response from Montway Auto Transport

    Hi Trevor, we appreciate your feedback on your experience with Montway Auto Transport.

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    PriceStaff

    Reviewed April 26, 2023

    The reps did very well. They were really good at answering questions. The quote was very reasonable and the driver was very good. The vehicle came in very good condition. Montway was very reliable and they were on time. They don't leave you in the dark.

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    Response from Montway Auto Transport

    Hi Clayton, thank you for your review.

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    Punctuality & Speed

    Reviewed April 26, 2023

    Everything was good, fast and easy. I picked up the car and my brother dropped it off. Everything was the same.

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    Response from Montway Auto Transport

    Hi Crystal, thank you for your feedback.

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    Customer ServicePricePunctuality & SpeedTimeliness

    Reviewed April 26, 2023

    Montway did a good job. They were on time as far as pickup and delivery. As soon as I scheduled them, it didn't take too long for them to send me a response. They picked up the car almost the next day. The second time I did a transport with them, they picked up the car the same day. Their quote was good, and they did not change it. If I have another car coming from a different state, they would be the first one for me to look up.

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    Response from Montway Auto Transport

    Hello Ben, thank you for sharing your experience with Montway Auto Transport.

    Customer ServicePunctuality & SpeedTransparency

    Reviewed April 24, 2023

    This company says they "provide peace of mind" but they are a nightmare to work with. They subcontract with truckers who can't be reached by phone for days and who don't answer messages, who pick up your car late, and then Montway has no idea where your car is and when it might arrive. I still don't have my car, 4 days after their window for arrival, and Montway says it cannot reach the trucker who has it, or the company that owns the truck and they have no update for its arrival. I would never use this company again.

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    Response from Montway Auto Transport

    Dear Laurie,

    I am sorry to hear about your negative experience. I apologize for any inconvenience caused as a result of late delivery and a lack of communication. Our goal is to make the car shipping process as smooth and stress-free as possible for our clients, and we are disappointed to have fallen short in your case.

    I understand the frustrations that come with delayed delivery and the difficulties in reaching a driver who is on the move. We strive for excellent communication with every carrier we contract with. Some instances may occur where communication is not as seamless as we would like it to be.

    I assure you that we take every complaint and feedback seriously, and I appreciate you bringing this to our attention. I would like to take this opportunity to make things right and to ensure that you receive a satisfactory outcome.

    Please reach out to us at your earliest convenience so that we may provide you with any and all updates on the status of your car. We remain committed to resolving this matter and earning your trust back.

    Sincerely,
    Richard K

    Montway Auto Transport

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    Punctuality & SpeedStaffTransparencyTimeliness

    Reviewed April 20, 2023

    The transport was scheduled to take four days, but it only took two. The pickup was in North Carolina and drop-off was in Colorado. The company gave me updates as far as where the vehicles at. As far as the pickup driver, there was a little bit of a language barrier, but that wasn't bad. He was very thorough, making sure that I marked everything, including any dent things with the vehicle. He also let me know everything he found, so that way, I wouldn't be blindsided by something that I missed while he was doing the inspection. He was very good. For the delivery, he contacted my wife and let her know that he was gonna be here the next day, and then gave her a one-hour heads-up before he got here. Overall, it was a fantastic experience. It was smooth, easy, and got what I needed to be done.

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    Response from Montway Auto Transport

    Thank you for your feedback, Andrew. We are happy to hear you had a positive experience, and look forward to serving you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 19, 2023

    Great communication, Montway's rep put together a great package. It was nice to book with a person as opposed to online only. The rep answered all my questions. The shipping company was awesome. They were very good to communicate with and were prompt with the delivery.

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    Response from Montway Auto Transport

    Hi Connie, thank you for you sharing your experience with Montway Auto Transport.

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    Punctuality & SpeedStaff

    Reviewed April 19, 2023

    Driver went above and beyond to deliver vehicles in time for me to catch my flight. Scheduled delivery was on Monday he arrived on Sunday. In the future we would definitely consider using Montway Auto Transport for our transportation needs.

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    Response from Montway Auto Transport

    Thank you for your review, Jack. We look forward to assisting you in the future.

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    PriceStaff

    Reviewed April 17, 2023

    Montway seemed fair. They kept their word, unlike the people that moved our stuff. What they quoted, they stayed with. Moving is a blind experience and we were lucky with Montway. The driver we had was fine. But I would have appreciated a little more warning that I would have to go to him because of the size of the truck. It would have been a little bit nice to say, "You know, if you can't get that 18-wheeler to your house, he's gonna ask you to meet at an intermediate spot." That would have been great to know. That aside, the car arrived fine.

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    Response from Montway Auto Transport

    Hi Maureen, we appreciate and value your feedback.

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    Punctuality & SpeedStaff

    Reviewed April 17, 2023

    Everything was excellent and could've been easier. The transport went off without a hitch, and the driver was very friendly, efficient, on time, and prompt. He brought us to the car when we got to phoenix. He was very helpful.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport, Mrs. M.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed April 16, 2023

    I looked at reviews of auto transport companies, and Montway seems to be one of the higher ones. The people on the phone were quite friendly and easy to kind of navigate the process. The price was really fair the distance I was traveling. Also, it felt a little bit more safe. From what I read online, it looks like they have been doing it for a while and kinda knew what they were doing, so I left it at that. The important thing for me is that the car had to be delivered after a particular date. So, I didn't really care if it took three weeks long. I just needed it to be delivered after a certain date so that gave me and my family plenty of time to get up there and to get a little bit established. The best part was that they were able to work with me on, "I don't need this right now. I need it picked up by this point, but it can't be delivered until after this point." Some companies I called, once they picked it up, they had a quick window where I had to be up there by a certain date.

    The driver was very understanding as well. He couldn't get up my specific street, but he was able to get to the one block over. So, I just parked my car in the main street, so he didn't have to do a massive turnaround, and then just parked up behind his truck. He kind of got out and pulled up and did the rest. He went around the vehicle, documented any scratches he saw, took pictures of everything, and then went inside, and took pictures of the odometer as well.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport, Ryan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 16, 2023

    Setting up the transport with Montway went well. I made the call, made the reservation, they picked up my car, and dropped it off. It was pretty smooth. The transport was scheduled for four days. The car got there on time, and the driver communicated the entire way, too. He took pictures, got the mileage and the VIN was checked. He did that for pick-up and drop-off. He called me and gave me the option to meet him somewhere or come to my home. I was already out and about, so I made it easier for him and myself to meet him at a mutual place. Montway got the job done.

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    Response from Montway Auto Transport

    Thank you for your review, Duquesne.

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    Customer ServicePriceStaff

    Reviewed April 16, 2023

    We run a salvage yard and we've been using Montway for eight months. I've been very happy with the cost. It seemed once I booked my transport, I have no worries. I don’t have to worry about the guy getting there or calling in sick. It just takes a lot of the stress of it for me. The only fault I can see is a lot of guys can't speak English. It's a little difficult to talk to a delivery driver because some of them can't speak English at all. But that really doesn't bother me. I got my vehicles here.

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    Response from Montway Auto Transport

    Hi Larry, thank you for being a loyal customer of Montway Auto Transport. We look forward to assisting you again.

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    Customer ServicePriceStaff

    Reviewed April 16, 2023

    I had to transport two vehicles from Arizona back to Kentucky. Both of them were Chevy Camaro. One, a classic, and one an older Camaro. When I called Montway, I was asking various questions about how reliable was the service, how long it would take, what was the cost, and what was the benefits of going with them as versus someone else. I was very satisfied with the customer support and they put me right in contact with the driver. The driver was an excellent and very knowledgeable gentleman. He was very friendly and even when he picked up and dropped off the vehicles, he touched bases with me.

    The cars arrived in excellent shape and there were no scratches on them. The driver even took a little bit of extra time. He avoided a storm system and that did not interrupt my plans whatsoever. He said that if by chance, the storm transpired, he was going to double back and go another route. I told him to do what he had to do and that he had my confidence. He cared for those vehicles like they were his own and the whole experience was above board.

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    Response from Montway Auto Transport

    Hi Robert. Thank you for sharing your experience with Montway Auto Transport.

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    Transparency

    Reviewed April 16, 2023

    The car got here in perfect shape. It was enclosed the whole way here. He drove through the snow and ice. It was supposed to be a two-day transfer. He got it here overnight. He kept me up to date on where he was and what was going on. And he got here first thing in the morning. He pulled the car into the parking lot next to our house, and backed it out. It couldn't have been any smoother.

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    Response from Montway Auto Transport

    Hi Pat, we appreciate your feedback on your experience.

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    PricePunctuality & SpeedStaff

    Reviewed April 16, 2023

    I had some anxiety when I first started this process because I didn't know what to expect. But it turned out to be a pleasant experience. The gentleman who helped me was very helpful. He explained everything thoroughly. The car was inspected at Matson, and they adhere to strict department of health standards. The rep inspected the car inside and out. He gave me a drawing of the car. And he noted spots some dings and scratches because it's an old car that I sent, but it's a good car.

    Montway Auto Transport texted me and my grandson to let me know that the car had arrived in Seattle, and that they would schedule a pickup for the car and would text me back, which they did. The car was delivered to my grandson's door. They said it would take up to 21 days. But it was done in less than two weeks. It surpassed my expectations. The quote was right on the money. And it was actually cheaper than Montway's competitor. It was money well-spent. If I know of anyone shipping their car and they need transport, I would recommend Montway.

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    Response from Montway Auto Transport

    Hi Yvette, thank you for sharing your experience with Montway Auto Transport. We appreciate your recommendation.

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    Customer ServiceStaff

    Reviewed April 16, 2023

    The driver was very good. He was on time. He called me right before he picked up the car and I gave it to him. He put it on the truck and off he went. There was one little ding by a mirror when the car arrived but it’s no big deal. It's an older car, so I wasn't worried about it. I'd use Montway again if I had to relocate. It was a good experience.

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    Response from Montway Auto Transport

    Thank you for your review, Carlos. We look forward to assisting you again.

    Verified purchase

    Reviewed April 15, 2023

    I transferred a car from Minnesota, Minneapolis to Central Ohio. I wasn't there for the pickup but the delivery was fine. The service was adequate. There were no surprises. I'd recommend them.

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    Response from Montway Auto Transport

    Thank you for your review and recommendation, Joel.

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    Customer ServiceStaffFollow-Through

    Reviewed April 15, 2023

    Montway was reliable. The key person in this deal was the dispatcher. The dispatcher clearly was aware of what was going on, especially with a storm, and was communicating very well. Also, the driver was right on time for the pickup and he was very pleasant and professional. He took care of everything on both ends. On the other end, my sister picked up the car and she said everything was great. He showed up right where he was supposed to be. He called about an hour before he got there to indicate that he was going to be there and she was able to pick up the car. It was very professionally well done and everything was just as promised.

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    Response from Montway Auto Transport

    Hi Steven, we appreciate your feedback. Thank you for sharing your experience with our representative.

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    Customer ServicePriceStaff

    Reviewed April 12, 2023

    Montway bid on a few quotes on uShip. I saw some of the reviews and picked on their quote. There was excellent communication from the shipper throughout the whole process. The transport was from Ohio to Texas and it took two days. It was a fairly pleasant experience and I was happy. The driver was subcontracted and he was good. They picked up my vehicle on time and they delivered on time. I might end up picking Montway when I move from Texas back to Ohio.

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    Response from Montway Auto Transport

    Hi Ravi, thank you for your review. We appreciate you sharing your experience with Montway Auto Transport.

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    Customer ServicePunctuality & Speed

    Reviewed April 11, 2023

    I would highly recommend Montway. They were prompt. Also, they called back and performed better than what they said they would. They said it could be a couple of days before they call, but it was that day. And it could be a couple of days when they pick up, and they picked up immediately and delivered. They called and said they would be there on time. Everything was documented. I'd use Montway again.

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    Response from Montway Auto Transport

    Thank you for your review and recommendation, David. We look forward to assisting you again.

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    StaffTimeliness

    Reviewed April 9, 2023

    Montway Auto Transport made shipping my husband's vehicle a very pleasant experience. Driver was on time at the pick up location, and delivered the vehicle at the destination the next day as expected. 5 star service!! Will definitely use Montway Auto Transport again in the future and would highly recommend this company to anyone needing to transport a vehicle.

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    Response from Montway Auto Transport

    Thank you for your review, Mary. We appreciate your recommendation and look forward to assisting you in the future.

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    Punctuality & SpeedStaffValue

    Reviewed April 7, 2023

    They had some issues getting somebody to do the move but once they got that done, they got the move done really quickly. The driver got my car there faster than he said he was going to. So, it worked out really well. The service was a really good value. I recommend Montway and I would use them again.

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    Response from Montway Auto Transport

    Thank you for your review, Doug. We appreciate your recommendation and look forward to assisting you again.

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    StaffFollow-Through

    Reviewed April 5, 2023

    Shipping a car from Tucson, AZ to my son in Brooklyn, NY couldn’t have been easier. It was always possible to check in with the company or the driver. It was truly “door to door.” No anxiety at all! I was confident when I met the driver, and he really followed through!

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    Response from Montway Auto Transport

    Thank you for your review, Betty.

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    Customer ServiceStaff

    Reviewed April 5, 2023

    I had a positive experience with Montway. They were nice, knowledgeable, and they explained everything. They sent an email, and then they called to say they were gonna drop it off. The driver went above and beyond. I said, "I've been diagnosed with COVID. If you wanna come another day, that's fine." He said, "Nope. Let's take care of it over the phone. You show me the paper, you wear a mask. I'll drop the vehicle off." That was really generous and that was exactly what happened. He called when he got here. I showed him the receipt and he gave me the truck. We didn't really have contact. We stayed away from each other. I was really happy that it could work out because I was afraid that it was gonna be pushed back.

    One thing that surprised me was when I dropped the vehicle off. When I got there, he went under the hood and there were leaves underneath the hood and on the end of the truck bed. He said, "You gotta get rid of them. I cannot approve you like this. We can't take this." I was like, "Are you kidding?" He said, "You gotta spray it out." Luckily, we had a friend who let us come over and use their hose. We sprayed out the back of the truck and underneath the hood. But that threw me. They didn't provide anything to help me. I know that it said the undercarriage had to be cleaned. I made a point of making sure the undercarriage was clean. But it would've been helpful to know that.

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    Response from Montway Auto Transport

    Hi Diane, thank you for your review. We are sorry to hear about what took place while dropping off your car and appreciate you for bringing it to our attention.

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    Customer ServicePriceRates

    Reviewed April 5, 2023

    Montway's price convinced me to go with them. They let me know when the vehicle was picked up, and then they called me when it was about to be delivered. They delivered it across the street from my driveway. I thought it would be a big box truck and it was a smaller box truck so that they could come in because I live in a cul-de-sac.

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    Response from Montway Auto Transport

    Thank you for using Montway Auto Transport to assist with your auto shipping. We appreciate your review, Richard.

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    Customer ServicePunctuality & Speed

    Reviewed April 5, 2023

    I used Montway once. I enjoyed them. They did a really good job for me and I appreciate that. They were timely or called right here fine. Shipped across from Washington to Florida. They were easy to deal with. I liked the fellow that hauled the car to Vancouver. They also contacted me and said that they had a truck problem and that the car was gonna be a couple of days late. That was good of them to let me know. It didn't affect anything we were doing. They have good communication.

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    Response from Montway Auto Transport

    Hi Cleave, thank you for being a returning customer. We appreciate your feedback on your experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 5, 2023

    The driver told me that he was going to make some stops along the way, and he checked in a couple of times to let me know where he was and what his estimated day of arrival would be. The day before, he checked in again and confirmed about what time he'd be there and he was right on schedule. Overall, I was very pleased. Everything went smoothly and Montway did a great job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Paul, thank you for your feedback on your experience with Montway Auto Transport and the driver.

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    PriceStaffRates

    Reviewed April 5, 2023

    I had a Porsche Replica shipped from South Carolina to Oregon, and the driver was very friendly. I had to help him unload cars so that he could get to mine and one of the cars was very difficult to start. I didn't want to come home in the dark, which I ended up having to do because it took longer for me to get my car. Other than that, everything was fine. Montway raised the price by 20 bucks, but it was still a better deal than most of the other places I contacted.

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    Response from Montway Auto Transport

    We appreciate your feedback, Chris. We are sorry to hear about your experience and will notify the appropriate team.

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    Staff

    Reviewed April 5, 2023

    My west coast friends tipped us off about using a transporter. We saved a lot of money using Montway to take delivery on a classic vehicle. Timely. Handled with care. Driver and transport followed directions of seller for loading and delivery. No damages. Will recommend to friends for any vehicle relocation.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Tim, thank you for your review.

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    PricePunctuality & SpeedStaffRates

    Reviewed April 5, 2023

    Montway was very good and the service they provided was very professional. Their prices were competitive and they were quick. The driver was polite and on time. I had to go out and meet him during the delivery because our neighborhood streets are fairly narrow and he seemed to really know what he was doing.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Chris.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 5, 2023

    I've purchased a lot of cars around the country and used Montway up until this last car I had them move. It's a '36 Ford custom car worth $50,000, and the rep was helpful. However, there was about $13,000 of damage because of the way it was trucked. The transporter didn't take into account the car above the '36 Ford and that rubbed on it all the way down, ruining the custom car. The transport guy didn't even know it happened until we backed the car and it got off the trailer. I was sitting there, and the car is bright viper red and it's stunning. A friend of mine was with me and we started looking at the car.

    The guy was ready to leave, looked at me to sign something, and I happened to look at the top of the car and thought, "That's odd." So I, on my tiptoes, looked at the top of the car a bit more. There was a whole stretch across the top that was dented and the paint was gone. The guy said, "Oh, I'm sorry. Maybe we'll just pay for it." I said, "Really?" "Well, if it's 3,000 or 4,000." I said, "Bud, are you serious?" He had no clue. At that point, the transporter said they didn't wanna pay for it and to turn it in to our insurance, which amazes me because they were admitting guilt by telling us to turn it in to our insurance. The insurance company hasn't declared that I'm definitely getting paid yet.

    This has been over a month and a half ago now and I'm still waiting on the transporter and Montway to tell me when they're gonna cover it. They sent somebody out and they've said they're gonna cover it and do all this, but I still haven't been paid by anybody. I'm just over it. Montway turned their back on me and offered me no help. "Sir, we're sorry. We're not the transporter. Have a nice day." They said, "Well, here's who you gotta call," then they walked away and left me on my own. So, I'm not happy with that. Therefore, I'll never use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback, Craig. I am sorry to hear about the reported issues with the transport. Damages are not an everyday occurrence and it is always unfortunate when a situation occurs. As a business, we are required to follow specific protocols in such a situation.

    We can confirm a claim has been opened and an adjuster has been assigned. As such, the adjuster should be in contact with you to discuss the process and next steps. If you have any questions or need assistance, our team is here for you. We can always be reached at claims@montway.com.

    Sincerely,
    Richard K

    Montway Auto Transport

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2023

    I was very impressed with the fast service to get my car from NC to California. The driver (Michael) was great and kept me notified all the way. I got my car and I was on my way within the week. I would totally recommend this company. It was easy and smooth sailing all the way.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport, Lynda.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2023

    Pick up went as planned. I was informed exactly where to be. The drop off was also seamless. Particularly liked the man who picked up my car. Very thoughtful and kind. The customer service people were also very helpful. Will use your company again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Laurie, thank you for your review. We look forward to assisting you again.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    Everything they said was spot on and the driver was very interactive, which I really appreciate. He told me exactly what he was gonna do. He walked around my car, inspected it very thoroughly, took his time, and took pictures. He told me approximately when the car would arrive at this location. I explained to him that I probably wouldn't be there that date, but I would have someone there to pick the car up. he kept me informed every step of the way and let me know a day out when the car would approximately arrive.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Kenneth.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    The experience was very good, easy to set up the transportation for my car shipping from MI to OR, the car was picked up and delivery with my timeline, drivers who picked up the car and delivered the car were polite, the whole process was very smooth.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Nancy.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 4, 2023

    I'm very pleased with the service and the communications. The delivery was a day earlier than originally scheduled and it went off without a hitch. Also, the driver was excellent. He called me a day before the delivery and gave me an ETA.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Michael.

    Verified purchase

    Reviewed April 4, 2023

    I shipped a GMC Canyon with Montway and everything was perfect. I'd give them a good recommendation.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Angelika, thank you for your review and recommendation.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 4, 2023

    Prompt and courteous estimate and excellent follow up with detailed scheduling and efficient driver communication. Pricing was competitive and timing more than met our needs. The car arrived in good condition, on time, and at the right place. There was timely follow up to make sure that the service was complete and satisfactory.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Pete.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2023

    My transporter was very professional and vehicle arrived at the destination with no issues. I will for be using their services again in the future. Communication was great throughout the entire process and precise. Once again, I will definitely be using their services again in the future. Great people.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Floyd, thank you for your review. We look forward to assisting you again.

    Verified purchase
    PriceStaffRates

    Reviewed April 4, 2023

    Courteous employees. Courteous drivers. Fairly priced. Arrives on time or earlier. Drivers communicate with you so you can prepare for the arrival. Drivers are very helpful with the unloading, too. Montway is the only transporter that I always use. I highly recommend that others consider Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Robert.

    Verified purchase
    PriceStaff

    Reviewed April 4, 2023

    The only reason I didn’t get 5 stars was there was a miscommunication between Montway and the driver (He tried to charge me $50 more than my invoice). Montway was great other than that. They resolved the issue and wasn’t overcharged.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Nathan, thank you for your review. We are sorry to hear about your experience with the driver.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2023

    They picked the vehicle from the dealership exactly when they said they would. Delivered the car 1 day earlier than estimated.!!! Excellent customer service and I feel they genuinely care for every vehicle they handle. Driver was extremely careful and made sure it was delivered flawlessly!!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi William. Thank you for sharing your experience with Montway Auto Transport.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    Process was smooth from start to finish. Had car delivered from Houston to Atlanta. All deadlines were met in timely manner. Car was in same condition as when I made purchase. Delivery driver was also adequate. Would definitely recommend to friends in need.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Ken. We appreciate your business and recommendation.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    Came in with the best bid, and when the actual transporter bailed at the last minute, pulled in a new driver right away and delivered the car on time. No issues at all. Car had a thorough inspection at pick up and was just as stated at delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Terry, thank you for your review.

    Verified purchase
    PriceStaffRates

    Reviewed April 4, 2023

    Montway was very professional when keeping in contact with me regarding my pick up and drop off times. Their prices were reasonable compared to other companies and they did not disappoint. The driver was patient and kind and the car was transported in the time I was quoted.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your review, Reem.

    Verified purchase

    Reviewed April 4, 2023

    Montway thru the transport person, handled my 2021 Corvette safely and without any issues. Will use them again if the need arises. Hauled it from NSB, Florida to Arvada, CO and kept me informed as to its progress and arrival.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Greg, thank you for your review. We look forward to assisting you again.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2023

    We have a friend who lives in Chicago and it gets freezing in Chicago, so he spends the winters out here. He had his car shipped with Montway so he recommended them. He said they were the best ones out there, and he was right. We had the vehicle moved from Kansas and the pickup and delivery were great. The driver was accommodating and went out of his way. The people in the office were helpful and kept in contact all the way. Everybody was super nice and every time I had a question, they were quick to answer. If they didn't know, they got someone else who did know. Montway is a great company. We would use them again or recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport, Beverly. We look forward to assisting you again.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 4, 2023

    Sometimes, once you get there, the companies change the price. But it was same all the way through with Montway. They were consistent. Also, the pick up and drop off took four days, which was fast. I dropped the car and the driver drove here, and another person dropped the car off. He was a very nice guy. The car was dusty but I washed the car. I looked at about 20 companies and Montway had the best rating. So, I chose them. And it was true. So, I was happy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Hye.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 4, 2023

    Montway always does excellent jobs. We've used their service, so far, twice in the last two years, and they are the best. I used the website to start the process and then I followed up to check on the pick-up date or delivery date. They were very prompt in responding. I had a complex situation. I had to go and get the vehicle. I was also not there when the vehicle was delivered. They helped in both situations. The people who were doing the delivery did a great job of picking it up and delivering it wherever it needed to be.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Sivas. We are pleased to hear about your experience and thank you for your business.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed April 4, 2023

    I called Montway on Thursday afternoon at 4:30 and was told it could be five days before they my car would be transported. But within an hour, I had a phone call and the guy said he could pick it up the next morning. It was in Maryland and he said he was only about an hour from it. So, he picked it up that Friday morning. They said that I would get it on Sunday but on Saturday afternoon, the guy called me and said he's got my Corvette. He was a very nice fella. He said he could bring it straight on to me and unload it, but it was going to be around 11:00 that night before he got here, or he had a car to deliver to Edinburgh and he could deliver it that evening then bring me my car the next day, early afternoon.

    I told him that it didn't matter to me and asked him what he preferred. He said he'd rather bring mine first because it was the last one on the trailer. So, that was what he did. He didn't get here until 11:30, but that was okay. I couldn't ask for better service and they have my recommendation. Also, this transport was for 1,700 miles and the quote they gave me was very fair. The driver only had a two-car hauler and the bigger ones can do it cheaper because they're hauling seven or eight at a time. But I had no problem with the price and it was enough so that I didn't even bother to check with anybody else.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, David.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    The reps with Montway were good. They explained enough and the process was straightforward. I didn't know where the driver was at any point but the delivery was on time. I would use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, M. We look forward to assisting you again.

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed April 4, 2023

    The driver who brought the vehicle here was great. He called me and let me know where he was and about where he'd be the next day. The delivery was on time. It worked perfectly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Charles, thank you for your review.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 4, 2023

    Everything went smoothly with Montway. The cost was very affordable. I've shipped a bunch of cars and I was surprised with the quote, initially. I was a bit leery, but the experience was great. The communication was good. The truck showed up when it was supposed to. Even with the ice storms, the driver made sure to get the truck to me safely. It's a complicated truck being a hot rod. The owner gave him a rundown on how to start it and he was able to get it out of the trailer perfectly fine and set up a ton of ramps to get it out without damaging it. He was good at what he was doing. The only thing that was a challenge was there was a little bit of a language barrier. But it was enough to get by. He knew what he was doing enough to have to not talk to me too much about the process of getting the truck out. He handled everything himself and made sure I inspected the car and signed off on the paperwork correctly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Ryan.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 4, 2023

    Montway went along with whatever my schedule was. From the time that I called them, they were out two days later and had the car at the final destination in about 22 hours. The driver was good to work with. The only problem that we had was language. He spoke Spanish and we didn't. But besides that, we were able to convey what he needed and what I needed. My cousin did the drop-off for me because we were still in Florida. They called me to let me know that they had arrived then my cousin took over from there and let me know where the car was parked at.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Becky.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 1, 2023

    I already had reservations with one or two other companies and they didn't have a driver and left us stranded. I was very upset because they guaranteed me but it didn't work out. I'm so happy that I found Montway because they said they would guarantee it and they would have someone there to transport the vehicle. And they got it done. Also, it was a fair price. The driver and I kept in contact with each other so it was good communication. My daughter wasn’t going to be there and the drivers would just drop the vehicle off. They did, locked it up and put the key in a safe place inside the car. They left the vehicle there and my daughter was able to pick it up when she could. They did what they were supposed to do. I was very happy Montway gave me peace of mind.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Isela, thank you for sharing your experience with Montway Auto Transport.

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed March 31, 2023

    The driver was so open, helpful, and prompt and he was fantastic to deal with. For the pickup, I met him at a truck stop here close to work and it was fast and easy. We scheduled a time and he called me when he was 10 minutes out. We walked around the car and the driver took detailed photos of everything. We were in agreement on the condition and off we went. He kept me posted on his progress to the pickup point and he kept my son posted on his progress to the drop-off point. He was perfectly on time on Monday and everything was arranged.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Robert. We are pleased to hear about your experience with the driver.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 30, 2023

    I had two cars that I needed to ship. I moved from Denver to Great Falls, Montana. Six months later, I moved back. I'm in the car business and I called a bunch of different transportation companies. They were way higher. I called Montway and I talked to a guy that was amazing. They took a small deposit of $200 upfront. Within two days, the guy had my car scheduled. I have classic cars. A guy came and he loaded them and took extremely good care of them. I have shipped thousands of cars and by far, Montway was the best.

    It took two days on the way to the destination. On the way back, the highway in Wyoming was shut and the transport ended up taking four days. But it was understandable. The driver stayed in communication with me and told me he was stuck and that he was gonna go back up and go around. He did a great job. All in all, Montway was amazing. I've referred them to multiple people since I've used them and I'll use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Bryan, thank you for shipping multiple cars with Montway Auto Transport. We appreciate your review and look forward to assisting you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 30, 2023

    They had good customer service and there was nothing shady about it that made me hesitate on using them. They got back to us quickly and answered our questions to make us feel comfortable about shipping a vehicle with them. Also, the driver was on time and let us know where he was and when he would arrive. I would use Montway again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Linda, thank you for your review. We look forward to assisting you in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 30, 2023

    Montway was very responsive, professional and efficient. I had a great experience with them. The driver was excellent and everything went smoothly. The price was right and the quote was the same as what I paid in the end. The delivery was very smooth and the communication was excellent. The driver contacted us and we arranged the spot that was most convenient for the big truck. The vehicle arrived in perfect condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Barbara. We are pleased to hear about your experience and thank you for your review.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 30, 2023

    They gave a good quote on the price. I had a quick and easy experience with them. I just paid and waited till my vehicle got there. They gave me a date when they picked it up. I had the family member to be there when he came, picked it up. Couple of days later, guy called me, "Meet me here and I'll drop off your vehicle." I met him and it went fine. Everything was good. Their service was worth the price. I would recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review and recommendation, Mark.

    Verified purchase
    Customer ServicePrice

    Reviewed March 23, 2023

    Montway was very cost-effective and they were really easy to deal with on the phone. The movers were very communicative. I got a call the day before, the morning of, and within the hour. Montway was very flexible with the timeline which was great. Using them was a great experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Sarah, thank you for sharing your experience with Montway Auto Transport.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 19, 2023

    When I talked to their reps, they were all very helpful and nice. The price seemed to be in line too. The driver was very good. He did his job, got in and got out quickly. It was in Minnesota during bad weather.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Carl.

    Verified purchase

    Reviewed March 19, 2023

    My experience with Montway went very smoothly. The guy that came to pick the vehicle up was very good. He came in a snowstorm. The car had summer tires on it, so it was hard to maneuver it. But he did a good job and got it on there. On the delivery side, I had another person pick it up. He worked with her and drove the car where she needed it. He was great too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Jaroslaw.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 19, 2023

    When I called with a question, the reps at Montway were very professional, polite and got the question resolved for me. The driver was friendly and placed the car exactly where we needed it placed. I was happy with it. Montway is a good company to use if you need your car transported.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Martin. Thank you for your review.

    Verified purchase
    CoverageStaff

    Reviewed March 19, 2023

    I was very happy with what Montway did. They got things taken care of. Everything went as planned. They picked the vehicle up when they were supposed to and showed proper identification. I got information on the insurance before they showed up. They delivered when they said they were going to deliver. There was some tough weather but they still got it in here in good shape. The guy had a good ability to operate everything that he had. All was well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Larry. Thank you for sharing your experience with Montway Auto Transport.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 19, 2023

    Montway did a fantastic job. Their business model is based on the driver picking up the vehicle. You get an email saying it’s been rescheduled. But if they have issues with the driver picking it up, it gets rescheduled maybe a couple of times. I got rescheduled one time, but it wasn't bad. I gave them a time frame and they were able to meet it. I had a direct communication with the driver. The driver gave us his cell phone number and we kept track of the vehicle the entire way. Compared to other vehicles I've shipped around, Montway’s quote was slightly higher. But it was within reason. I've already turned a few people on to them. So, it was a good service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi John. Thank you for choosing Montway Auto Transport to assist with your shipping. We appreciate your recommendation.

    Verified purchase
    Customer ServicePriceStaffTimeliness

    Reviewed March 19, 2023

    I restore old trucks so I'm always buying stuff in other states or if I sell it to somebody, I usually recommend Montway to other people to use if they're looking for a transport. The customer service reps were good. I was using the same guy for a while and then he didn’t work there anymore. It doesn't seem like it makes a big difference. Sometimes I'll just book the transport online but it’s hard because they don't list the right amount of vehicles to make that work. Sometimes we'll talk in person and sometimes, we'll chat online.

    The driver is hit and miss. They've been a lot better timewise lately since there are better technologies or they could give me a better idea when they're there, when they're going to be here. At the beginning, they'd show up in the middle of the night, which was a little irritating or the next day. It wasn't as great. And sometimes, they're by themselves so they have trouble operating older vehicles by themselves and getting them up on their trailer. I have to usually help them quite a bit or drive them up on the trailer myself. But most of the time, it’s fine. The quotes are good though a few times, they’ve called back and asked for more money. And I usually pay it. It's not crazy, just to get it taken care of quicker.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Brit. We appreciate your feedback and value your concerns. Thank you for being a loyal customer of Montway Auto Transport and recommending us to others.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 19, 2023

    Everything was excellent in my experience with Montway. The guy picked the vehicle up right on time in the middle of a storm. He didn't use that as an excuse. He was one day late getting here. He explained that his turbo charger went out on his truck. I thought one day late was on time. I was very impressed with everything about him. I would definitely use them again. I would definitely recommend them to anyone needing that kind of service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Roy. We appreciate your feedback on your experience with Montway Auto Transport. Thank you for your recommendation, and we look forward to assisting you again.

    Verified purchase
    Customer Service

    Reviewed March 18, 2023

    Every time I called to ask questions, Montway Auto Transport managed to answer everything I needed to know. We were able to set up a place and a time.

    The quality of service is good because, when I got my car, everything is the same. I'm satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Marilyn. Thank you for sharing your experience with Montway Auto Transport.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed March 18, 2023

    Montway was very efficient in terms of the person handling the scheduling. The coordination was very well done. They were price-competitive and very prompt in returning my calls. We just rescheduled with them shipping another car. They contract out, but the driver who did the original transport was excellent. He was very accommodating in terms of the flexibility.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, George, for your feedback on your experience. We are pleased to hear you're shipping another car with us.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 15, 2023

    I liked Montway's price. I looked up other places and it was right on par with everybody else. I thought it was really expensive at first because it was like 1,300, but then I looked up what it would have cost if I had booked earlier, and it wasn't dramatically different. Also, it was nice to be able to chat with someone. Then I read the reviews because I was worried they would be fake, and the reviews were good. The reps were really helpful, too.

    Raleigh was the pickup. The drop-off was in California. The transport was scheduled to take a week, and it took five days. The day before, the driver said, “Hey, we're going to be in the Costco parking lot. Because you live in a residential and I can't pick up at a residential.” 30 minutes before, he sent me a Google maps link of exactly where to go. Then I went, and he just dropped off my car. It was super easy. Something I really liked about Montway was that, for a fee, they let you fill your trunk. For an extra fee, they let you put stuff in your back seat. That was really convenient. I looked at other places, and they don't let you do that. My friend was moving from New York, and I told her to use Montway and she did.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Konyin. Thank you for choosing Montway Auto Transport to assist with your car shipping. We are pleased to hear about your experience and appreciate your feedback and recommendation.

    Verified purchase
    TechPricePunctuality & SpeedStaffTransparency

    Reviewed March 11, 2023

    Montway was able to give me a driver faster than the other provider I was working with. Also, they were helpful and they gave me the information I needed. The transport was pretty much on schedule. The driver came into some bad weather and snow in Lake Tahoe, but that was to be expected. He stayed in touch with me and gave me the updates that I was looking for. It was a good experience and a good quality of service for the cost.

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    Response from Montway Auto Transport

    Hi Gene, thank you for sharing your experience with Montway Auto Transport.

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    Customer ServicePriceStaff

    Reviewed March 11, 2023

    Setting up the transport was fairly easy to do. I just chatted online. A rep named Alex give me his number and I texted and called him. He was very accommodating. We had a bit of a hiccup with the first driver, but Montway was able to get another driver almost right away. So, it worked out in the end. I'd definitely use Montway again. That was a very inexpensive transfer and the car was very well taken care of.

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    Response from Montway Auto Transport

    Thank you for your review, Navpreet. We are pleased to hear you will be a returning customer.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 11, 2023

    The rep I spoke with, Mel, was awesome. I explained my situation and he told me how much the move should cost. He said he would call me back with a firm price once they get it all in. He took all the stress and anxiety out of the situation. He was funny and has a good personality. It was a good thing for me that he laughed at my jokes. I asked him, “Who's your number one competitor? And why should I pick you over them?” He said that they come up against Sherpa a lot if I wanted to call them up and ask for a price. I called Sherpa and five minutes into the phone call with them, I'm like, "This is another headache waiting to happen.”

    I called Mel back and when he answered the phone, he was laughing. He said, “I didn't think you'd ever call back. Nobody ever says, ‘Let me call your competitor and I'll call you back." I said, “No, man. I stayed five minutes on the phone with them and I was getting a headache already. So, let's do this deal.” The number he gave me and my final price was $50 cheaper.

    Communicating with the driver was a fine experience 'cause I knew what was happening. Talking to the guy on the phone was a little difficult because he had a really thick accent. In my head, I had this angry guy showing up to pick up my car but the driver was so nice. He had the biggest smile on his face. We met in a Walmart parking lot and he gave me a 10-minute head notice, which is what I asked him to do. And when I pulled up, he was already in the parking lot, had the ramps down and everything. I got out of the car. I handed him the keys. He took some pictures and asked if I was good. I said, "Yeah" and he made me sign something. He chained the vehicle down and said he would have it to the recipients the day after tomorrow. When it got to the buyer, I got a notice that it was being delivered that day. Then I got another notice that it had been delivered. They are the bar for transporting vehicles and they are the only company I'm calling if I have to do this headache again.

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    Response from Montway Auto Transport

    Thank you for your review, Justin. We are pleased to hear about your experience with Montway Auto Transport and your interaction with Mel.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed March 11, 2023

    Montway found me a person to ship my car within half an hour of signing them on. They came up with a super fantastic rig. They were very timely. They delivered my car in a professional manner all the way to remote Colorado. I have the driver's cellphone numbers and reached out to them because I had someone there ahead of me meeting them. They not only updated me on their whereabouts but updated the person I had too. The vehicle came in perfect condition and the communication and handoff were great. The price was as quoted. I'm very happy with the service and I would use it again.

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    Response from Montway Auto Transport

    Hi Melinda, thank you for your review. We are pleased to hear about your experience and look forward to assisting you again!

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    StaffTransparency

    Reviewed March 11, 2023

    I was updated throughout the entire process. I sent the driver all the documents that he needed to pick up. He communicated with me once he received the order. And once he picked up the vehicle, he sent me pictures. So, everything was good. Got all the paperwork that was needed. And he got on the road and let me know throughout his trip how far he was, and the ETA.

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    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport, Montrell.

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    Customer ServicePriceStaffRates

    Reviewed March 10, 2023

    The reps were good and very informative. The driver was A-plus because he called me and said when he picked it up, he would be out here in about a week. He got here in about four days. He stayed in communication with me. Everything was what it was when we set it all up. Other than the price, I would recommend Montway as far as their expertise. It was good.

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    Response from Montway Auto Transport

    Thank you for your review, Aaron.

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    Customer ServicePunctuality & Speed

    Reviewed March 10, 2023

    Montway got back to me quickly and everything came together within a couple days. They got the vehicle in before they estimated, which was great.

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    Response from Montway Auto Transport

    Thank you for your review, Jordan.

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    Punctuality & Speed

    Reviewed March 7, 2023

    The process was quick. They came, picked up the car in New York, and within three days, it was in California. It was a great overall experience.

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    Response from Montway Auto Transport

    Thank you for your review, Brian.

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    Customer ServiceStaff

    Reviewed March 6, 2023

    My experience with them was really good from the intake on the call to the follow-up. They were always following up which was really good. I was living in Saint Paul at the time and the weather is really difficult there. They coordinated things very well even though there were massive snowstorms coming in and out. The drivers had good communication. They kept me abreast so I knew where they were.

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    Response from Montway Auto Transport

    Hi Connie. Thank you for your review.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 3, 2023

    When I moved, I had my Jeep Renegade transported from Memphis to Orlando thru Montway. Their reps were quick at answering the phone and were very professional. The delivery was very professional, too. They told me when it was going to get here, then they called me before it got delivered. When I welcomed the car here, they had uniforms and they took a picture of the car just to make sure everything was delivered properly. The car was in very good condition when it arrived and the price I paid was reasonable. I would use Montway again and refer them to anybody who wants the service.

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    Response from Montway Auto Transport

    Thank you for your review, Milagros. We appreciate your recommendation and look forward to assisting you again!

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    PricePunctuality & SpeedStaff

    Reviewed March 3, 2023

    Montway's reps were responsive and the quote they gave me was accurate. During the delivery, the driver was on time and we met where he wanted to meet. He was professional and and quick. I'd recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Dan. Thank you for your review and recommendation. We are pleased to hear about your experience.

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    Customer ServicePriceOnline & AppBilling

    Reviewed March 3, 2023

    I was using Montway to ship my car for school. They were great. I filled out a form online and then they called pretty shortly after that. They set me up with the carrier. The payment was all handled online to set that up. Then when I picked up the car, the rest of it was in cash. They were great at facilitating that communication with the dispatcher. The pickup and delivery went really easily. I wasn't there for the pickup, but I heard from my family that it was easy. Then I was there for the delivery, and it was about as easy as can be. It would be cool if there was a way to track where the car was while it was being delivered. Apart from that, it was perfect. The cost was what I expected. It was good. I would recommend Montway. I will probably use them again myself.

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    Response from Montway Auto Transport

    Hi Jackson. Thank you for your review. We appreciate your recommendation and look forward to assisting you again.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 3, 2023

    My husband had already dealt with Montway and I asked him if he could call and set up the transport. From there, I was contacted and the rep asked a couple of days and times that would work best for my schedule. They would try to accommodate as best as possible. It so happened around that time that there was a big storm occurring in California. The day that I flew out of San Francisco was the day that the drivers were gonna pick up the vehicle. But it went smoothly. I had a family member drop it off. Even though we were a couple of days behind on pick-up, the vehicle still arrived on the day that they said it would. So, I was happy about that. Also, I was quoted $1,700 and the price did not change. It was as quoted.

    We moved here for work and we needed a receipt for reimbursement, and my only gripe with Montway would be getting the runaround to get the receipt that I needed for reimbursement. I contacted my husband and told him I was not getting anywhere and he said that he had the same issue. So, he made the phone call and Montway sent it over right away, which was funny. Because when I called them, they told me that they couldn't provide this receipt. They gave me three different numbers that I could call because they outsource the actual transportation to another company. I couldn't get through on any of the numbers just to call back to Montway. And then somehow, they were able to produce the receipt. But other than that, they picked the car up and it got here in one piece. I would definitely use Montway again.

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    Response from Montway Auto Transport

    Thank you for your review, Tatiana. We apologize for the issue with the receipt and are glad to hear your spouse was able to retrieve it. Our team looks forward to assisting you again!

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    PriceRates

    Reviewed March 3, 2023

    Montway seem to be highly rated. I googled all the transport and they seem to be highly rated on Google. They seem to have, in some cases, the best price. I had transported an F-150 truck. I had a couple of issues because it was around Christmas and New Year's, but I expected there to be some issues with some of the carriers, and the location not being open at the proper times. Overall, I was happy with them. They they did good.

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    Response from Montway Auto Transport

    Thank you for your review, Adam.

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    Staff

    Reviewed March 3, 2023

    Montway was good but the people who they subbed out to were hard to understand. There was a language barrier. The vehicle was an older '72 Chevy pickup truck, which was my son's truck from college. It looks old but he put a lot of money and a lot of summers bailing hay and doing stuff to make this truck work. And to watch these guys just rig the gears and drive it up on the ramps and not being on the ramp was gut-wrenching. I'm used to transporting animals and it was just a truck but that was hard to watch. If I could have done the transport myself, I would have. It wasn't what I expected. I thought it'd be a little bit more professional. I load stuff on trailers all the time and I could have done easily what they did. But I didn't have the time. I wasn't totally dissatisfied with Montway. It could have just been so much better if it was clearly communicated.

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    Response from Montway Auto Transport

    Thank you for your feedback, Jodi. Montway only works with certified and licensed carriers via USDOT. While we may be the broker, we go above and beyond to assist our customers. Providing ongoing support for the entire shipment. If there is ever any issue, we ask that customers contact us immediately.

    We take feedback very seriously and will be sure to share this with the carrier. And discuss with them the order in question. If you would like to provide additional feedback, please contact us at feedback@montway.com.

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    Customer ServicePriceStaff

    Reviewed March 2, 2023

    I was getting my daughter's car back to her for college, and that was from San Diego to Albany in New York. When I called Montway, they seemed really nice and professional. It was very easy to get the car picked up. They came. I live in a condo complex, but they were able to let me know they were here, and then we got my car out to the street, and the pickup went really smoothly. They were very good during the transport. They didn't have trackers of the vehicles, but when I called and asked how things were, they were very good at saying, "They're here. Everything is going good."

    My daughter lives in downtown Albany, and I had no idea how they were gonna get the car there to the small streets, but they got it there and they got the car off. They got it within the time that we asked to. We had to ask for a very specific time because I was back there helping them, and I wanna make sure they got there when I was there. They got up there in the time that they said they would.

    Since I've never done this before, I really had no idea what it would cost but looking at the other ones that I researched, Montway was in line with the rest of the industry. So, I guess that is what it cost to transport it, and it saved me a lot in stress and headache and sort of driving across the country. It was at the time when that huge storm was hitting Buffalo, and we would have been caught in that and the whole bit. So for the cost and everything to relieve us of stress, it was worth it.

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    Response from Montway Auto Transport

    Hi Cheryl. Thank you for your feedback on your experience with Montway Auto Transport.

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    Customer ServicePriceStaff

    Reviewed March 2, 2023

    Montway's customer service representatives were awesome. The driver was good. I was satisfied with the cost.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Jacob.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 2, 2023

    It was fantastic with Montway. I had to reschedule and they put it on hold for me. Also, they answered the phone so fast and the driver was professional and wonderful. He called to let me know where he was. The only issue we had was the alignment was a little off but we fixed that.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Melissa.

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    Customer ServicePriceStaffRates

    Reviewed March 2, 2023

    They were very informative and would get back to me when I had a few questions during transport. They always spoke with the driver and called me right back. Also, the driver was awesome. He asked me where I wanted to meet and met with me exactly where I wanted to. The final cost wasn't cheap but with gas prices and everything, it was a competitive price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, David.

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    Sales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 2, 2023

    I was under the impression that Montway's transport service was door-to-door where they would pick the car up where it was at and then drop it off where we needed it to be dropped off at. But the driver said he was running late so he wanted us to take the car to the freeway. That way, he didn't have to drive and pick it up. He just had to pull off the freeway quickly and put the car on. At the time, I was already over here in Texas and I had to pay for an Uber for my brother-in-law because there was nobody else to drive him back. It was the only car. But it's fine. It just took away from the tip I was gonna give to the driver. It's not even a negative thing. At that time, too, it was storming and raining bad, so I would understand. He said he was behind schedule and there were some accidents on the freeway so, I was just trying to play my part as well. Other than that, it was a good experience.

    The driver got here faster than what it would take them to. Though when he dropped off the car, he pulled in down a parking lot down the street from us. I understand he’s a big rig and gotta take bigger turns, but when Montway advertises something that’s door-to-door, you think it's gonna be door-to-door. But when it’s not, it’s just a little different. Still, if I had to, I would choose Montway again. It was very easy and assuring.

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    Response from Montway Auto Transport

    Thank you for your feedback, Joseph. Door-to-door shipping is an industry term that means the driver will pick up and deliver as close to your designated spots as possible. In some situations, the driver may ask to meet nearby. We detail this on our website at https://www.montway.com/door-to-door-auto-transport. As well as our emails. If you ever have any questions on how this works, we are happy to help. If you have any additional feedback, please do not hesitate to contact us at feedback@montway.com.

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    Staff

    Reviewed March 2, 2023

    Everything was fine with our transport with Montway. I loved the driver, Ray. He was good. I had the vehicle dropped off at a Walmart because I had to go to a city to pick it up. They did all that perfectly. It went really well.

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    Response from Montway Auto Transport

    We appreciate your feedback, Brett.

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    Customer ServiceStaff

    Reviewed March 2, 2023

    The reps from Montway were very professional on the phone and explained everything to us in detail, so we didn't have to ask for any questions. The delivery went very smoothly and the driver met us directly in our house.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Dennis.

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    Customer ServiceStaff

    Reviewed March 2, 2023

    Everything was good with Montway’s customer service team. Plus, both the pickup and delivery were very smooth and nice. It was very good experience working with the driver and the timeline was excellent. I’d recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Siyamak. Thank you for your review and recommendation.

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    Customer ServicePriceStaffRates

    Reviewed March 2, 2023

    I've shipped six cars or more with Montway over the years, and my experience with them is that they're not always the best price, but they're always reasonably priced. Usually, with them, I get the car picked up on time. When I buy a car, I've only got five days to get it shipped before I start getting charged for storage, so having it picked up on time is more important sometimes than getting a better price. Montway has always done well by me, and I don't really have any complaints. The customer service reps are good too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you, Richard, for sharing your experiences with Montway Auto Transport. We appreciate your ongoing business and review.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 2, 2023

    We had used Montway for other moves so I have their direct line. I called and a guy picked up. 10 minutes later, I got a quote. About a week later, we pulled the trigger as we were working our time frame. Between the three or four years that we used them previously, it was the same amount of money we spent. I would recommend Montway. There were no tricks. Every time I had a question when the car was shipped, they responded very promptly. Everything was perfect and the car was delivered cleaner than I expected.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review, Patrick. We are pleased to hear you're a returning customer and appreciate your ongoing business.

    Staff

    Reviewed Feb. 24, 2023

    I needed to ship my car across the county and, after much research, chose to go with Montway. I couldn't be happier with the service provided! The carrier they brokered (Optimum Transport) was timely, kind, and delivered my car unscathed. The drivers that transported my car, Denis and Roman, were both SO nice and I couldn't recommend them more! Montway was communicative and responsive when I had questions about delivery time and other inquiries along the way. Again, highly recommend!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cynthia. Thank you for choosing Montway Auto Transport to assist in your auto transport. We appreciate your feedback and recommendation.

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    PriceStaff

    Reviewed Feb. 19, 2023

    Montway provided us with a competitive quote and the final cost was what was quoted so it was good. A person picked up the motorcycle at my house in Arizona and he was very professional. The motorcycle loaded up on a pallet, strapped down, and that was the last I saw of it. My son then picked up the motorcycle when the driver dropped it off at the Langley Air Force Base. It was just the same as when it left my house. I would use Montwat again and wouldn't go get other quotes next time. Our experience with them was just professional and easy.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Scott. Thank you for choosing Montway Auto Transport. We appreciate your business and look forward to assisting you again!

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    PriceStaffRates

    Reviewed Feb. 19, 2023

    Working with them was a positive experience. The rep came up with an estimated price then a final one. He sent me documents and set dates. The dates got changed but it was only about a week and I was connected to the actual transfer service. The only problem I had was finding the delivery location for the car. It was very out of the way and Google Maps couldn't find it very easily. Montway needs to get information from their movers so it's a little clearer for a new customer to drop off their car and pick it up at the new location. Other than that, it was an easy check-in and I was able to pick up the car with no problem.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Lynn. Thank you for your review.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2023

    Working with the drivers was excellent. They were very polite when they came to take the car. They were very knowledgeable and nice. When I called to confirm everything, the girls on the phone were very nice too. I'm very pleased with Montway. I’m going back home to Indiana and I have Montway scheduled.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Carmella. Thank you for your review. We look forward to assisting you soon.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2023

    I needed to ship a car from Florida to New York. I used Montway in the past and I was very happy with their service. Everything was positive with my experience recently. The driver was professional, kind, friendly, informative, stayed in touch, and told me to call if I needed to ask a question. The drop-off was wonderful. The car came right to the door. It was all by itself on the back of a flatbed type thing.

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    Response from Montway Auto Transport

    Thank you for being a returning customer of Montway Auto Transport, Lynn. We appreciate your review.

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    Staff

    Reviewed Feb. 19, 2023

    Montway was very good and helpful. They were going to pick up the vehicle in Fort Myers at my daughter's and drop it off at my son's in Gasport, New York, which is in Niagara County. The transport took seven days and everything arrived fine.

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    Response from Montway Auto Transport

    Thank you for your review, Carol.

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    Contract & TermsPunctuality & Speed

    Reviewed Feb. 18, 2023

    The gentleman that came to my house and loaded the car up on the back of his trailer couldn't have been nicer. He was very, very pleasant. He came at Christmas time, which was very, very difficult. But he delivered the car from Massachusetts all the way down to Florida. Two days later, the car was down here in Florida. It was way ahead of our arrival. But we made arrangements with the people with the RV park that we were staying at. So they parked it there and there was no problem. Montway finds the right person to make things happen from one end to the other end. As far as that goes, they made it happen and I was very happy about it.

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    Response from Montway Auto Transport

    Hi Raymond. Thank you for sharing your experience with Montway.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 18, 2023

    The quote was a bit more than the other company. But when I called the other company, they said the price could be more. So I figured, “I don't like that, so let me just go with Montway.” And whatever they quoted was the price. The rep was very nice. He didn't speak a word of English, but he had somebody who we could call to translate. That made us nervous, but he was great. The car was delivered through difficult weather conditions. It had some dirt on it, but when you're driving 1,600 miles you expect something. It was fine.

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    Response from Montway Auto Transport

    Hi June. Thank you for choosing Montway Auto Transport. We appreciate your feedback.

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    Customer ServiceHonesty & Transparency

    Reviewed Feb. 18, 2023

    Montway Auto Transport looked honest. Every time I called, it was a different person. But they all knew what was going on. They told me exactly what the timeline was and when the car would be picked up. They called me just before it picked up. They did fine. They got the car here. The young man arrived, loaded the car. We got here, the car was here. We were pleased. Everything went well.

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    Response from Montway Auto Transport

    Thank you for your review, Fred.

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    PriceStaffRates

    Reviewed Feb. 18, 2023

    The reps and the driver were nice. The driver was also very responsive to all questions and did a great job. He transported a car, and it was excellent. However, Montway's price was a bit higher than other competitors, so look around.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Richard. Thank you for sharing your experience with our representatives and the carrier. We appreciate your feedback and value your concerns.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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