Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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Reviewed Dec. 4, 2023
I was very happy using Montway to ship a car across the country. It was picked up and delivered on time and without damage. Hassle Free! Tracking was excellent and customer service representatives were helpful. They subcontracted with another shipper who provided excellent service as well. I would use them again without hesitation.
Thank you for your positive review, Ken! We're happy you had a hassle-free experience with on-time pickup and delivery. We appreciate your trust and recommendation! If you need auto transport again, please contact us. We're always here to help! -RK
Reviewed Dec. 4, 2023
Your driver was professional and kept us informed as to where he was and what he was doing. I/we HIGHLY recommend your service. He was on time when he picked up our car as well as when he dropped it off. He cared about both locations and made where that he could navigate the areas.
Thank you for your positive review, Jay! We're thrilled to hear you had a great experience with our carrier's professionalism, communication, and punctuality. We appreciate your feedback and high recommendation!
Sincerely,Richard K
Montway Auto Transport
Reviewed Dec. 4, 2023
The service was great. The driver helped me along the way and was more than accommodating. He was great with the man on the receiving end and very respectful about the times he was estimated to meet and he was always early. I would keep him, I have done transports before and he excellent employee.
Thanks for the great review! We're happy to hear your driver was helpful, accommodating, and professional. We'll be sure to let them know. We look forward to seeing you again in the future. -RK
Reviewed Dec. 3, 2023
I called Montway on a Friday, it was Labor Day weekend, and they said they could pick up the car on Tuesday. Lo and behold, they picked it up Tuesday at 7 PM and it was delivered in Arizona Friday night, a day early. I couldn't believe it. It was better than what they quoted. They exceeded expectations. Also, the driver called and said he was gonna be here in an hour. He had every intention of bringing the car to my house but my subdivision has really tight streets so we met at Walmart. Their customer service was perfect.
Thank you for your amazing review, Cindy! We're thrilled to have exceeded your expectations with our prompt pickup, early delivery, and excellent communication during Labor Day weekend. Your kind words about our carrier and customer service are truly appreciated.
We're committed to providing outstanding service and will continue to strive to exceed expectations with every car transport. Enjoy your time in Arizona!
Sincerely,Richard K
Montway Auto Transport
Reviewed Dec. 3, 2023
Prompt and efficient service. Reasonable price as quoted. Our driver, Tyler **, made sure everything was done to ensure our vehicle's transport was done quickly and safely and even when an unforeseen circumstance arose he was able to quickly assess the situation and work with it. Delivery was made on time as promised. Thank you.
Thank you for the 5-star review! We're happy your car transport was quick, affordable, and handled with care by the carrier. We appreciate your feedback and will continue to strive for the best! -RK
Reviewed Dec. 3, 2023
The reps from Montway called me and answered correctly every question that I had. They answered very professionally and whatever they told me, that was what happened. Everything went right with the pickup and the delivery was also good. The cost was fair though it could be lower.
Thank you for your review, Algenis! We're glad our reps answered your questions accurately and professionally, ensuring a smooth pickup and delivery. While we appreciate your feedback on the price, we're constantly reviewing and optimizing our rates to be as competitive and fair as possible.
We hope to serve you again in the future!
Sincerely,Richard K
Montway Auto Transport
Reviewed Dec. 3, 2023
Two of my kids had used Montway's services in the past and when I had an occasion to need that service, they relayed to me their experience. I decided to try it myself because they gave me positive feedback. I transported a Toyota Camry from Sacramento to Miami and it worked out. My daughter interacted with the driver for pickup and my son was here for the delivery. They both gave positive feedback - especially my daughter in Miami. She said the driver was very courteous. He backed the car down and then took it across the street to where she was in a parking lot, drove it over there for her, and left her in a safe situation. She was very grateful for that. Also, the trip was done more quickly than I had expected, which was great because my son was without a car and I was sending him one of my cars. I would recommend Montway to anyone that needed the service. They did exactly what they said they would do and they did it quickly and professionally. And I think it's a good business model. Using the website is a great idea and it kind of connects everybody together and everybody's happy.
Thank you for your positive review and recommendation! We're thrilled to hear that your experience with Montway Auto Transport exceeded your expectations. Your daughter's positive feedback regarding the driver's courtesy and extra care is greatly appreciated. We're also glad the faster-than-expected delivery helped your son. We're committed to providing efficient and professional service through our website and network of carriers. Thank you for choosing Montway!
Sincerely,Richard K
Montway Auto Transport
Reviewed Dec. 3, 2023
I moved to Texas and on the day I was supposed to drive here, I was in an automobile accident. I came here and my car went to an auto body shop in Florida. After it was finished, I didn't really want to fly there and drive myself here so I made the decision to have the car transported. I was cautioned that there are a lot of disreputable companies out there, some that you wanna steer clear of, and some that are absolute frauds. It was kinda scary but I got on the internet and I started doing my research. Also, I talked to the body shop that had my car and I asked the guy if he was familiar with Montway. He said he had dealt with them before when people would have their cars picked up and that they were one of the top ones in the country as far as being reliable and responsible.
I contacted Montway and the people could not have been nicer. They gave me a quote and they left it open-ended because we didn't know when my car would be finished. They followed through and did what they needed to do when I was ready. I was very pleased. They were very reasonably priced for what they were doing. The driver who brought the car here to my house delivered it to the door. He unloaded it from the flatbed and he treated that car as if it was his own car. He was incredibly careful with it and there wasn't a scratch, a dent, a ding, or anything on it. I was quite pleased with the treatment that the car received as well. I have mentioned to a number of people that if they ever need to tow one or have one transported, Montway is the people to call.
Thank you for sharing your experience, Claudia. It's truly rewarding to know that Montway played a part in easing your burden after your accident. Your kind words about our responsiveness, affordability, and the driver's meticulous care are deeply appreciated.
Your experience perfectly encapsulates our commitment to providing reliable, compassionate, and professional car shipping services. We strive to be the top choice for anyone in your situation, and your recommendation reinforces that we're on the right track.
Thank you for trusting Montway with your precious vehicle. We're honored to have earned your trust and confidence. Should you or anyone you know need car transport in the future, please don't hesitate to recommend Montway. We'll be here to go the extra mile and ensure a smooth, stress-free experience every time. -RK
Reviewed Dec. 3, 2023
We were moving from Arizona to Indiana and we had more vehicles than we could drive. We shipped a big Dodge Caravan and an SUV vehicle that was like a Jeep thru Montway and our experience was wonderful. The representative who helped us set everything up was great. He called back when he said he would and everything he said was the way it was. They picked up the vehicles within 15 minutes when he said they would and they delivered 30 minutes of when he said they would. They brought them directly to where we were moving to and dropped them there in the yard. The rep who helped us set up gave us an exact price, too.
Montway's reps went above and beyond. Our Dodge Caravan had something wrong with it and when the driver picked it up, my husband took the battery cable loose and he had to put the battery cable back on the car to start it. He did that and was nice about it. He never said a word and just got it unloaded. I'd tell my friends to use Montway.
Thanks for the awesome review! We're glad your move was smooth sailing thanks to our helpful reps, punctual drivers, and excellent service. We'll keep striving to exceed expectations! We're always here to help and look forward to helping you again in the future. -RK
Reviewed Dec. 3, 2023
Overall, the experience was pretty good. Once I put the order in, my car was picked up quickly and delivered without any issues in a timely manner. My only complaint is that I specifically asked for a delivery after 5pm because my daughter works full time. They ended up delivering it in the middle of the day and she had to leave work to pick it up.
Thank you for your review, Shannon. We appreciate your feedback and hope to see you again in the future.
Reviewed Dec. 3, 2023
Driver, although lacking somewhat in English speaking skills, nonetheless communicated well with us through texts and map apps--He did a great job! Car was picked up and delivered, both in my absence, with his coordination with my friends. He made it easy on them, and I am thankful for that.
Hello Tom. Thank you for your feedback. We appreciate your business and hope to see you again soon.
Reviewed Dec. 3, 2023
I’ve used Montway for two vehicles and everything was great. I have used other companies and you just fill everything online. With Montway, they called back and then I had to go through everything I'd already spent 20 minutes putting online. That procedure is a little antiquated. Right now, in the digital world, you fill up all the information and this should be done. They should get out of the stone age.
The price was competitive. It wasn't the lowest but the people were nice and I'm not gonna argue with 50 bucks. It was never a price thing. On the customer service side of it, it depends on who you talk to. Sometimes you talk to somebody hard to understand or with the English language, it's hard to understand. Other times, it's not. But everybody tried and got the job done, and I'm good with it. The driver was fine and the car was clean. It came undamaged, which is always a plus. I have no problem referring Montway. But they're just like everybody else. They don't own the trucks so they take their commission. So as a brokerage auto transport company, they’re fine.
Hello Brian. Thank you for taking the time to share your feedback with us. We appreciate your comments and will use them to further improve our processes. We hope to have the opportunity to work with you again in the future.
Reviewed Dec. 3, 2023
They had different people that I worked with. Everybody handled everything well. They were very professional. I had a rough time with the first driver. But they rectified everything. They gave me a credit. So they made up for it. Their service was really good. I'm happy with my experience with them.
Thank you for your feedback, Paula. We are sorry to hear of any initial inconvenience, but are glad to hear that this was rectified by our team. We appreciate your business and hope to see you again in the future.
Reviewed Dec. 3, 2023
The driver was great. Everything was fine. Montway was 10's across the board.
Thank you for your positive review, Charles. We are honored to have gained your business, and hope to see you again down the road.
Reviewed Dec. 3, 2023
Montway was the quickest to respond and they had the best pricing. I moved from California to Missouri and the driver was here quicker than I expected. He beat me here. He contacted me once he arrived out here and I was shocked. He got here in two days. Montway was very good at what they did. The driver was very good, and very thorough about picking up. So, I was very, very pleased with how he took care of everything.
Thank you for your feedback, Robert! It is great to hear that you were pleased with your experience with Montway. We hope to see you again in the future!
Reviewed Dec. 3, 2023
Montway got good reviews and the price was very competitive. The quote was fair and cheaper than other quotes that I've gotten. They delivered the car on time and we were very pleased with the service. They were in contact with us and let us know exactly when the pick-up was and where they were. It was as good as I could expect given the fact that I know that the guy had to collect eight cars and fill up a truck.
Thank you for your review, Christopher. We are delighted to hear that your vehicle arrived on time and that you received excellent service. Please let us know how we can assist you with your future auto shipping needs.
Reviewed Dec. 3, 2023
Montway had decent reviews and their pricing was competitive. I put in the information for a quote and somebody reached out to me and set me all up and it was easy. The pick-up worked out well. I didn't realize that because they came on a massive semi-truck type thing. I had to go to them, which was fine. I was able to coordinate with the driver. They had a couple of issues. The driver had a flat tire but coordinating with him was really good. He reached out right away and said, "Hey, this happened. Can we adjust the pick-up time?" All of that worked out. So, we met him in a parking lot, picked up the car, and it was all smooth.
I wasn't able to be here at the drop-off because I was moving to New Mexico and they got to New Mexico before I did. They just dropped off the car and sent me a picture. They were able to drop it off right at the house, which was awesome. Then, they left the keys in the vehicle like I had requested. I showed up and the car was here and it all worked out.
Hello Carolynn. Thank you for sharing your experience with us. We appreciate your business and are glad to hear that your vehicle arrived safely to your home. Thank you for choosing Montway, and we hope to see you again in the future.
Reviewed Dec. 3, 2023
Working with Montway was really easy. I initially thought that they would be a little bit more accommodating with my schedule. I didn't think the car would get picked up as soon as it did, which was before the day I had listed when it would be available to be transported. So, that was a hiccup in the schedule because I had to ship my car in the middle of my work goodbye party. It was a slight inconvenience, but in the end, it still worked out. The transporter happened to be passing through the area, and it helped him out. It would be out of his way.
The driver was really kind, and he was able to make it so that my car was not unattended and dropped off without somebody to receive it. I flew to my new home and I picked up my car within about an hour of coming home. He was flexible in that way, which I felt like he could be, because I was able to be flexible when I had that car shipped earlier than it was planned. So, it worked out.
Thank you for your feedback Maria. We appreciate your business and hope to see you again in the future.
Reviewed Dec. 3, 2023
They were great. They gave a reasonable quote. The process was very easy and upfront. They sent an email and a text also. The driver got delayed because it was a long weekend, so he got caught in traffic in New York, New Jersey, which I completely understand. He arrived when he said he was going to the next day. It was fine. It wasn't an issue on my end, but very good communication. There were no problems. The car was in great shape too.
Thank you for your positive review, Brian. We appreciate your business and hope to see you again in the future.
Reviewed Dec. 3, 2023
As far as my customer service experience with Montway, everything was chill. Their quote was also affordable. I got the vehicle quickly and without any issues.
Thank you for your review, Cameron. We appreciate your feedback and hope to have the opportunity to work with you again in the future.
Reviewed Dec. 3, 2023
Montway did a professional, amazing job transporting my car from the mainland to Hawai’i. My car arrived in perfect condition. Highly recommend. I was guided through the process, from my home on the mainland my car traveled by truck to port in California to ship. I was notified when car arrived in the port of Hilo.
Hello Barbara. Thank you for your review. We are thrilled to hear that your vehicle arrived safely to Hawaii. We appreciate your recommendation and hope to see you again in the future.
Reviewed Dec. 3, 2023
I’ve had to ship cars many times over the past 10 years. Montway was by far the most professional and accountable by far. In addition to great customer service, they were also very cost competitive. The driver was in contact at all the key points of interaction and was great to deal with. I highly recommend.
Hello Ray. Thank you for your glowing review. Your recommendation is appreciated and we hope to see you again in the future!
Reviewed Dec. 2, 2023
The reps were pretty professional. When I talked to them, it was pretty quick and I didn't spend too much time with it. There were no damages to the car and the transport was fast.
Thank you for your feedback, Chenfei. We are thrilled to hear that you had a positive experience with Montway Auto Transport. We hope to see you again soon.
Reviewed Dec. 2, 2023
The quote was a little high, but they did get the job done. It was pretty easy overall.
Thank you for your feedback, Cary. We hope to see you again in the future!
Reviewed Dec. 2, 2023
Montway was quick in giving me the options between enclosed and open and arranging it. They were pretty flexible for me to arrange the purchase and get it sorted out. They ran into some delays. The truck had a service stop that they needed to take care of. From that point on, there was an agent that was overseeing the transport. They connected with me every few hours every day just to give me an update.
The delivery was late by two days. But I wasn't in a rush. It was not a big deal. We made it work around my work schedule because I've taken days off. They weren't able to arrive on the days I had taken off. But it was an estimated timeline. So it was not necessarily that they missed it. But they were able to meet me after work hours late in the evening to deliver the vehicle, so it worked out. From arranging the transport to arranging the pickup time, to getting updates and arranging payment delivery, everything was perfect. Also, it was very well-priced. They were the lowest price and I got the best service I could think of.
Thank you for your feedback, Alvin. Your feedback about our communication, affordability, and overall service is valuable to us. We strive to be the best choice for car shipping, and your experience confirms our efforts. Thank you for choosing Montway, and we look forward to serving you again in the future!
Reviewed Dec. 2, 2023
Signing up the transport was fairly easy to do. They were very responsive. They kept to the schedule and did everything they said they would do. They were there on time. They loaded the car and took it away and did it within just a 15-minute timeframe. It was pretty seamless.
Thank you for choosing Montway, Clinton! We are thrilled to hear that your vehicle shipment was a seamless process for you. We hope to see you again in the future!
Reviewed Dec. 2, 2023
We liked Montway Auto Transport's reviews and price. Also, their reps were very fluent, transparent, and easy to work with. I liked the online stuff. The quote wasn't the lowest or highest, but it was right in line. The driver kept me informed. I needed to meet him down the street because my house has too short of a driveway, and it wasn't a big deal for me.
Hello Carlos. Thank you for taking the time to share your feedback with us. We are pleased to hear that you received quality service and communication during your transport. Please let us know how we can assist you with your future auto shipping needs.
Reviewed Dec. 2, 2023
Montway Auto Transport was available and they called me right back. English was not the courier-driver's first language and he had trouble expressing himself trying to tell me where the truck was. But we figured it out. It took him a day and a half to transport. It was so fast and it worked out great.
Hi Robert. Thank you for your 5-star review. We're glad to hear that you're satisfied with Montway's availability and responsiveness, and we hope to be your go-to choice for future car shipping needs.
Reviewed Dec. 2, 2023
You hauled a 2007 Shelby for me in October. I restore cars, and one of my clients was looking for enclosed hauler, I recommend you folks. You are very professional and very reasonable. James picked up my clients 67 El Camino. James was very polite, very careful, great equipment. I would recommend again.
Thank you for your review and your recommendation, Steve! We appreciate your business and look forward to seeing you again in the future.
Reviewed Dec. 2, 2023
I would recommend Montway Auto Transport. I told them what I needed and they fulfilled it. I like the ease of getting it done.
Thank you for your honest review, James! We appreciate your feedback and hope to work with you again in the future.
Reviewed Dec. 2, 2023
I filled out a thing on a website and then I started getting offers from everybody. I was looking at reviews and I heard from a lot of people that Montway was a good one. So even though that was the priciest one, that's the one I went with. Their rep called me and took the time to ask questions. He could answer whatever questions I had and he would bring up different things that I need to consider, which I had no idea of because I'd never shipped a car before. But I was dealing with two to three different people and so it sounded like maybe they didn't communicate with each other. It was kind of awkward. Other than that, the driver was amazing and the care that he took with the car. He was extremely careful and he went the extra mile to help push it into place since it wasn't running. He was a really good driver. I wish it were cheaper but I know the driver took care of the car and he came a distance, so I was thankful for it. It was worth whatever it cost.
Hello Allan. Thank you for your honest review! We appreciate your feedback and are glad you had an overall positive experience. Thank you again for choosing Montway, and we hope to serve you again in the future!
Reviewed Dec. 2, 2023
You get what you pay for! This company was not the cheapest, but they did an excellent job of keeping me updated, especially since we were not present when they picked up my vehicle. The driver was friendly and professional, and the car was delivered when promised and in perfect shape.
Thank you for your review, Harriet. We are thrilled to hear that you were satisfied with the level of service you received. We hope to have the opportunity to work with you again in the future!
Reviewed Dec. 2, 2023
The experience with customer service was very good. The rep had an answer for everything I asked. Then, he provided a good follow-up. He made it easy to book Montway. The driver was in touch on the way. There was a hurricane so they were going a long way and kept me updated throughout. It was nice. I wasn't worried at all. He said he was parked and I thought he would be fine. The quality of service from Montway was great. I would recommend that people use them. I can't guarantee they're the lowest rate but the rate they were giving me seemed low. So if they weren't too worried about getting the absolute lowest rate, they should go for it. Don't even look anywhere else. But they should check with one or two others.
Hello Yehud. Thank you for your feedback. We are thrilled to hear your vehicle arrived safely, despite the hurricane conditions. We appreciate your business and hope to see you again in the future.
Reviewed Dec. 2, 2023
Absolutely flawless and super fast. Dispatch was amazing and detailed. As soon as we hung up we had vehicle in less than 24 hours. How’s that for quick and driver was courteous and quick as well. Highly recommend Montway for all your transportation needs. They will be the only one I call.
Hello John. Thank you for your review. Your business is appreciated and we look forward to the next move!
Reviewed Dec. 2, 2023
Setting up transport with Montway was good. I tried to do it on the internet, but I needed the delivery date to be a more narrow window than they had. They had to call and talk to somebody, and it cost a little bit extra to have the more narrow window. The driver was very particular. He wouldn't drive into our neighborhood because there were too many trees. He didn't want to scratch any of the cars. So we met him at a gas station in a different spot. The final quote was accurate. I had gotten a quote from another company too and this one was a little bit less. But I went with Montway because they were able to narrow my window to where I needed it.
Thank you for your feedback, Rebecca. We appreciate your business and hope to see you again in the future.
Reviewed Dec. 2, 2023
I used Montway twice. They're very good. I needed to take a trip to Florida, so my brother-in-law found me the company. He found many, but they were all frauds. Montway was in the Consumers Affairs, so I used them. The first driver was very nice and the second driver was nice also. It turned out well. The car was very safe. Nothing wrong with my car. Everything was perfect. I had a brand-new car, so that made it the best. I would recommend them.
Thank you for trusting Montway with your car shipments, Amelia. We're thrilled that you had a positive experience both times, with friendly drivers, safe transport, and no damage to your vehicle. We appreciate your recommendation and are honored to have earned your trust.
Reviewed Dec. 2, 2023
Montway had the lowest bid and the service was excellent. I told them what day the vehicle could be picked up and they picked it up that day. They were down here the next day. The guy who drove it and his daughter were very friendly. They called about half-hour ahead of time then called again when they were just outside the house.
Thank you for choosing Montway, Brian. We appreciate your positive feedback about our services and the driver. Your comments confirm our mission of providing a stress-free car shipping experience. We're grateful for your business and welcome you back anytime.
Reviewed Dec. 1, 2023
Montway Auto was great and I didn't have any problem with them. The delivery was good and I liked their price. I would recommend them.
Thank you for your positive review of Montway Auto Transport, Barry! We're thrilled to hear that you had a smooth experience with us, highlighting both our competitive price and timely delivery. Your recommendation means a lot to us, and we're honored to be your chosen provider for auto shipping.
Reviewed Nov. 21, 2023
It was my first time having a vehicle transported and I was expecting for it to cost more, but it was cheap. It was easy too. My uncle just gave the key to the guy who came. I recently bought the vehicle from out of state from a relative, and I had gone three weeks before, ‘cause I went on vacation to Utah. I saw the car, and it was in good condition. My uncle said the guy who picked up the car made sure nothing was inside (any extra stuff, like clothing) and that the condition of the car was good. The guy took pictures of the car, then he loaded it up. The pick-up point was in Heber City, Utah, and the drop-off was in Bellflower, California. It was scheduled to be two days, but the guy got here quickly. In less than a day, he was already here and the car was in the same condition as when it was picked up.
Hello Christopher. Thank you for taking the time to share your feedback with us. We are happy to hear that you received excellent service from both Montway and the driver. Should you ever need our services again in the future, please do not hesitate to reach out to us.
Reviewed Nov. 12, 2023
I looked out online, had somebody reach out to me, asked me what my needs were. Let me know that someone would reach out to me with further details, which Montway Auto Transport did. We talked through it. They needed to find a driver so they could solidify time of pickup and date. I was on a tight timeframe. They were accommodating and communicative.
When I landed in town, drove to Palm Springs, the driver was already in the area and kept communicating. I let him know I was an hour out. He got to the house within 15 minutes of my arrival and we went from there. Our house is in a golf resort, gated community, so there were no buildings or parking structures to get into. I left the name at the gate. He gave his name, let him know the address he was coming to in the gated community, came up, pulled in front of the house.
The driver was amazing. Because the car had been sitting for four or five years, it wouldn't start. He had to take the console apart in order to put the car in neutral to get it to roll out of the driveway to put it on the truck. And he spent a good hour and 15 minutes doing that with a kitchen knife to unscrew stuff because I didn't have any tools with me. And it wasn't communicated to him that he would have to do that. But he was patient.
We stood there with the need to have to take the console apart and we okayed it. We had already communicated to my sister what needed to be done to put the console back together on the other side. The courier-driver wanted to leave it undone because in order to move the car once he got it there, the same thing would need to be done. He carefully wrapped up the parts that he took apart of the console and put them in the back seat. Because it was electric, the top wouldn't go down either. It's convertible and it was left down in the garage, so it was open. He was very careful to put something on top of it. And when he dropped it off with my sister, he explained everything about how to put the console back together for whatever mechanic she would take it to.
He ended up needing to ask for our help because we had to push the car out of the driveway. He tried to do it himself. My husband and I asked if we could help him and he said, "I don't want you to get hurt." It was a two-seater convertible Cadillac. So it wasn't a big car. But still, trying to move an immobile object that's not in motion is hard. Here, he took the car to my sister's house, which was an underground parking structure. Which we understood, once I saw his truck, he would not be able to get to. He was also gracious enough to communicate with my sister an alternative place to drop the car off where his truck would fit.
Hi Andrea. Thank you for taking the time to share your experience with us. We appreciate your kind words towards the driver and are pleased to hear that you were provided with excellent service. Should you ever need our services again, please do not hesitate to reach out to us. We are happy to help!
Reviewed Nov. 12, 2023
I had a challenging experience with Montway. It didn't go according to schedule. When I booked them on a Tuesday, they told me, "Hey, we'll pick it up on Thursday and we'll have it delivered to you by Sunday." I purchased a motorcycle from Las Vegas and I told them that it was in storage. So they needed to tell me when they were gonna be there so I could make arrangements for the seller to be there. But they missed the pick-up day. My seller was upset because he had to leave work. Montway said, "Well, our guy is running late and he'll be there at noon." So I said, "Okay. They'll be there at noon." My seller said, "Hey, they have to be here. I mean, I can't just run back and forth." But Montway ended up saying, "Hey, it's an hour later, an hour later."
They didn't pick up until 7:30 at night and weren't ready to leave until 9 in the evening. So I had an upset seller and he also implied to me that, "Dave, I don't think they've ever hauled a motorcycle because they don't have any strapping to hold the motorcycle in place. I think they're used to just hauling cars." So the seller gave them strapping to haul the motorcycle with which he wasn't upset about. He just said, "Hey, man, good luck on receiving that all in one piece."
Montway provided a tracking to where I could see where they were coming from or what their route was. I understand the hauling process, you've gotta go from point A to point B and pick up things and drop things off all the way to you. But coming from Las Vegas, Nevada to Saint Louis, Missouri, that is a long haul if you just even drive straight there. If they would have came straight from Vegas to Saint Louis, you'd have a hard time getting there on time on Sunday morning what they said they were gonna deliver it. I watched the transport drive all over the country. I told Montway, "Hey, you're not gonna make it on Sunday. I have to work on Monday. So should I make other arrangements for you to drop it off at my sister's house or something who works from home?" They said they were gonna make it. But they did not make it. The gentlemen that did drop it off were super sweet guys. The motorcycle made it in perfect shape.
My whole problem with Montway was the lack of transparency of when they were gonna get there. I left messages about concerns and then six hours later, I got a response or when I called, I was always talking to a different person. I struggled. I shouldn't have had a homeowner or motorcycle owner upset with me because the target time was missed. If they were gonna miss the target time, I wished they called and said, "Hey, we are three hours behind. Please let your seller know. But we'll be there in an hour. We'll be there in an hour. We'll be there in an hour." I'm glad the motorcycle made it. But I have since shipped motorcycles and not used Montway.
When I got online and put in motorcycle shippers, Montway responded to me and gave me a price. But I had to cut the people that run their website a check for $157 over and above what Montway charged. But that has nothing to do with me. When I write you a check, it needs to go to Montway and not to somebody else. If there is another fee in there, put it in and then Montway pays them. Montway brokers their loads out to somebody else. So I paid three different parties to move one motorcycle and that was frustrating. I paid the movers 600 bucks in cash and Montway got 300. I understand it all. But that was not the process that I thought I was purchasing. When I asked who had the insurance on my vehicle, they said the drivers did. It was misleading.
Hello David. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience that you experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle or motorcycle at any time. Due to the complex nature of the industry, we are unable to guarantee any dates as changes can occur at any time due to traffic, weather, mechanical issues, and other various factors. We do apologize for the inconveniences experienced during transit and appreciate your feedback to further improve our services. If you have any additional comments or concerns, please email us at feedback@montway.com.
Reviewed Nov. 11, 2023
I like Montway's promptness of information, reputation, and service. We had some hiccups that they resolved promptly. I would use them again.
Thank you for your feedback, Damien. We are grateful to have gained your business and hope to have the opportunity to work with you again in the future!
Reviewed Nov. 10, 2023
They got my vehicle from LA to South Georgia and it took about three days. It was inexpensive and the driver was nice. About a day before he got here, he called me and let me know what time he was gonna arrive. If somebody had a transportation need, I would recommend Montway.
Hello Cody. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your vehicle arrived safely and on time. Should you ever need our assistance again in the future, we are always here to help!
Reviewed Nov. 10, 2023
Montway was amazing. I highly recommend this group. They were a blessing. We were moving my 80-year-old parents from Florida to Michigan, and everything was like clockwork. When we set up the transport, everything was very smooth, very organized, very professional and very informative. There was no question that we were not gonna get the van here on time. They kept us updated every step of the way. The drivers were awesome. They called us in advance and let us know where they were gonna be. They gave us a call a day ahead of time. Then the day of, they gave us a call when they knew they were getting closer so that we could be here.
Thank you for your feedback, Cheryl! We are thrilled to hear that you were happy with the quality of service you received during your recent shipment. We hope to have the opportunity to work with you again in the future!
Reviewed Nov. 9, 2023
I had two other quotes and Montway was the best price. It was affordable. I felt more comfortable with them than the other guys changing their prices. They gave me a timeframe and it was perfect. They brought the car right to where I wanted it. Victor, the driver, was great. He dealt with my wife in California, loaded the car up, and communicated with me. We had a location and he was there right on time. It was perfect. The car came clean. I was really happy.
Thank you for your 5-star rating, Jeff. We greatly appreciate your kind words and your business. Please let us know how we can help you with future moves!
Reviewed Nov. 9, 2023
I had shipped a car with Montway from Wyoming to Arizona, and it went fine. I looked up other companies that were significant, and they seemed one of the best ones. They contacted me after I contacted them and they had it all lined up. They even gave me a little bit of a discount. The reps were very professional. The driver lives in Glendale, Arizona. So, he was a local driver. He was really knowledgeable and very pleasant. He had a professional vehicle to haul with. I wanted to make sure I got somebody that was reputable so there wouldn't be any damage on the vehicle when it got here, and nothing changed on the condition of the vehicle from the time it was loaded until the time it got to me. The timeline worked out really well. As far as the price, it was 1,469. 1,150 went to the driver and the rest went to the broker.
Hello James. Thank you for your feedback regarding your recent vehicle shipment. We are happy to hear that you were satisfied with the level of service you received from both Montway and the driver. Should you ever need our services again, we are always here to help.
Reviewed Nov. 9, 2023
Montway is great. The transport took about three days from Texas to New Jersey so that was cool. They let me know where my car was and where the driver was the whole time. I could stay connected to the driver the whole time so I was satisfied.
Hello Asad. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your vehicle arrived safely. Please let us know how we can assist you with future moves!
Reviewed Nov. 9, 2023
Communicating with the reps from Montway was very easy. The driver who picked up my car went above and beyond to check the car for my instructions, VIN number and rust. It was peace of mind to be able to trust the driver and him going out of his way which he didn't have to, to go underneath the car and check. I don't mind paying the price for just having peace of mind. He did what I asked and kept me informed throughout the whole process, which was cool. The delivery was nice and smooth. Montway did a phenomenal job and I'm happy with their service. I would use them again without even looking anywhere else.
Thank you for your review, Loius! we appreciate your business and look forward to seeing you again in the future.
Reviewed Nov. 9, 2023
I called in August to get the info and when I was ready in September, the move just happened. I was impressed. They shipped it on a Friday and it got here on a Monday. I could see the progress. The driver did a great job and the rep who set the move had patience with me. It was a good experience and I highly recommend Montway.
Hi Daniel! Thank you for taking the time to share your feedback with us. Your recommendation is appreciated and we look forward to the next move!
Reviewed Nov. 9, 2023
Montway was great. The quote was a bit on the higher end, but I needed to move a car to Idaho and I was referred by a friend.
Hello Antonio. Thank you for your positive review. We hope to see you again in the future.
Reviewed Nov. 9, 2023
I was picking up my stepdaughter's car from Florida and bringing it to New York. I worked with uShip, and they subcontracted to Montway. It was a little better priced, and the delivery was quick. There were no glitches, and I already recommended someone. I said that it was seamless, and the driver kept me in the loop. He called and told me he was picking up the car, when he was gonna be there and when he was gonna be dropping the car off. It was good. I was happy with them.
Thanks for the great review, Chris! We're glad that you had a seamless experience with Montway Auto Transport. We appreciate your trust and your recommendation!
Reviewed Nov. 9, 2023
Everything was handled very well. I had to drive to a certain point to deliver the car. They were there and put the car on the truck.
Thank you for your feedback, Merrie! We are thrilled to hear that you had a great experience, and hope to see you again in the future!
Reviewed Nov. 9, 2023
It was good with Montway. Their quote was competitive with other companies. But the important thing was they had a high rating with the Better Business Bureau. The drivers were very responsive to text messages almost on a daily basis, very polite and decent.
Thank you for your review, Anba. We appreciate your business and look forward to the next move!
Reviewed Nov. 9, 2023
This is the fifth time I've used Montway and this time was amazing. I like the fact that they are somewhat local to me. I went online and booked it at 1:00 Monday afternoon. They called me up around 5:00 and asked if the car was ready to go. I told them yes and they said they'd be out the next day at 8:00. On Tuesday, they called me and asked, "Are you available at 2:30 this morning?" I told them I was not. They asked, "How about after 7:00?" They came by and delivered the car 9:00 Wednesday morning after I booked it on Monday, which was phenomenal.
The guy was an incredibly skilled driver. He was able to back the trailer into my alley without destroying anybody's fences or hitting parked cars to immediately in front of my garage. I pushed it and he steered it into the garage. The reps are helpful too. In this case, I had a question about transporting the title, and they answered my questions about that very well. The only one issue I had with Montway was in the year 2020 at the worst of COVID. They booked something for me and delayed it. But eventually, they came through.
Hello William! Thank you for your detailed review. We are grateful that you gave us another opportunity to serve you. We look forward to the next move!
Reviewed Nov. 9, 2023
My experience with Montway was amazing. They were informative. They stayed in contact pretty well. I had LoJack on my car anyway. So once they picked it up, I knew exactly where it was at all times. That made me feel better. The pickup and delivery went smoothly. It was also a fair cost.
Hello Curtis! Thank you for your feedback. We appreciate your business and look forward to seeing you again down the road.
Reviewed Nov. 9, 2023
My experience was very good. I enjoyed meeting my driver, Brian. He was very responsible, knowledgeable, and kind. We had an appointment, and I met him to get him set up to pick the car up the following day. Everything went according to plan, and he was very responsive. If I needed to get ahold of him or if he needed to get ahold of me, we had good communication. All in all, Montway is wonderful.
Thank you for your review, Kathy! Please let us know how we can help you with your vehicle shipping needs in the future!
Reviewed Nov. 9, 2023
The guy that picked the car up was good. I also had a number to call to know if the car was gonna be dropped off early or exactly what location was safe for the driver to pull over to and pick up the car. It was a good experience.
Thank you for your positive feedback, Rahn! We are happy to hear that you had a good experience with Montway Auto Transport and look forward to seeing you again in the future.
Reviewed Nov. 9, 2023
I've shipped with Montway for four times now. I was always happy before, but this time, I was not really thrilled with the guy who drove the car to Illinois. The car was dirty on the inside when it got there. If it was on the outside, I'd understand that. I had to wipe where he sat and the steering wheel off before I would get in the car. He also was supposed to call me before he delivered the car and give me a couple hours notice and he didn't bother. He just showed up. I was a little bit disappointed that the service quality wasn't a little better.
Hello Christine. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. We always strive to provide the best service and your feedback makes that possible. Please send us an email to feedback@montway.com with any additional questions or comments you may have.
Reviewed Nov. 9, 2023
Montway was great. I just told them what I wanted and they took care of everything. I bought a car, and the transport was about 1,000 miles, from middle of Texas to the end of Florida. The driver was very nice, helpful, and friendly. It was good.
Thank you for your feedback, Louis. We are thrilled to hear that you were happy with your experience, and look forward to the next move!
Reviewed Nov. 9, 2023
Montway is an awesome company. Every time I deal with them, they dispatch the driver to talk to me, then the driver and I will coordinate a good location. The truck is big, so they meet at a Target or Walmart lot. The designated pickup spot for this transport was a Giant Eagle grocery store. When the driver came, he took out his phone and asked if it was ok if he walked around the car, inspected the vehicle and took pictures so he could upload it to Montway. After he did, he showed us the phone. It was good that he walked us every step of the way, then showed us the pictures and what our signature was for. I don't like signing something if I don't know what I'm signing. As soon as the driver was done, we got an automatic receipt from Montway. It was a good process, and the quote was spot-on.
Hi Anthony. Thank you for taking the time to share your comments with us. We are thrilled to hear that you were satisfied with the level of service you received from the driver and Montway. Please let us know how we can assist you with future moves!
Reviewed Nov. 9, 2023
They were prompt to get back to me and they provided a reasonable quote. The pickup was at a garage in Tuscaloosa, Alabama. They couldn't do the repairs there. They weren't equipped. When I got them to transport, the transport was there the next day. It took two days to get down here in Orlando, Florida. The drop-off was at an auto repair shop here in Orlando. The vehicle was fine. It was in the same condition that we left it. I was very happy and satisfied.
Hello Brad. Thank you for your positive feedback regarding your recent vehicle shipment. We are grateful for your business and we look forward to the next move!
Reviewed Nov. 8, 2023
We shipped our car with Montway, and we're very happy with their services. They were very prompt. They gave us the correct timing. The pick-up was hassle-free. It happened on the exact date and time they mentioned. There were no damages to the car, and they were very communicative. We look forward to doing business with them again.
Thank you for your positive feedback regarding your recent vehicle shipment, Esha. We appreciate your business and look forward to the next move!
Reviewed Nov. 8, 2023
Everything was easily schedulable, flexible and worked well for what I needed Montway Auto Transport for. We communicated a few days before pickup and drop-off, and it worked out well like that with just their number that was provided to us. It worked very well, especially since I wasn't able to be there at the pickup and drop-off. I could designate people. That helped a lot.
Hello Braden. Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a seamless experience with Montway. We hope to see you again in the future!
Reviewed Nov. 8, 2023
Signing up with Montway was smooth and easy. They contacted me immediately and gave me all the information I needed. They answered all my questions in a timely manner. They even went above and beyond in trying to find out the information. There are not many customer services out there that do that for their customers. The pickup and delivery went smoothly, especially with tracking my car. It was a simple phone call and they told me everything I needed to know in between the transfer. The service was outstanding. It was not too expensive. It's about right when it comes to the actual price for the service. You really get what you paid for.
Thanks for the positive review, Robert! We're glad you had a smooth experience with Montway Auto Transport. We appreciate your feedback on our customer service and communication, and look forward to working with you again in the future.
Reviewed Nov. 8, 2023
Montway Auto Transport seemed reputable, responsive, and had a good website. I gave them pick-up and drop-off address and what kind of car it was. And that was it. Very simple. Their quote was the normal market value for the service. The drivers were communicative when they dropped the car off, making sure that it was in an area where they were able to get in. If they couldn't, they communicated with me to make sure they could.
Thanks for the great review, Colin! We're glad to hear that you had a smooth and affordable experience with Montway Auto Transport. We appreciate you recommending us to others, and look forward to the next move.
Reviewed Nov. 8, 2023
Montway Auto Transport was great. They were easy to call. I sent an inquiry over the internet and somebody responded quickly. And someone followed up with a call the next day. The courier-driver picked the car up from my son's place. We paid extra to have them come on a certain day. They were there. They took the car. They were early when they delivered the car. They got here and the driver took it off from the truck, and drove it in the garage. It went smooth. If someone else had to do it, I would recommend Montway.
Thank you for your feedback, Catherine. We are thrilled to hear that you had a positive experience with Montway. Please let us know how we can assist you with future moves.
Reviewed Nov. 8, 2023
My experience with Montway was good. I was satisfied. My car was here safely. The driver was good. I would like more updates throughout the transport. I talked to them when they first picked it up, and then I didn't really hear anything until a day before they dropped it off.
Thank you for your feedback, Karina. We appreciate your comments and look forward to the next move!
Reviewed Nov. 8, 2023
Eddie was our driver for the vehicles and he was an amazing guy. He was communicative with us every step of the way. He was super helpful. He was on time and that was a big one. My mom had to meet him here with the vehicle and he was so kind to her. He ended up not being able to fit in our driveway. So he had to go up the road a little bit and park and then come back and get the vehicles. But he was never rude about it at all. We chatted back and forth as he was on his way.
I had a feeling he was gonna end up with the wrong directions because our address is super weird. In fact, the directions that he had were wrong. So we communicated about that, and he made it there safely and not getting stuck. He was just so nice. It was refreshing. He got there in what I considered a record amount of time, and then my son met him up there with the vehicles. My son was comfortable with him as well. It was a great process from start to finish. We're thinking about using Montway again.
Hello Carey. Thank you for your feedback regarding your driver, Eddie. We strive to work with the best carriers in the industry, and are thrilled to hear that you found that in Eddie. We hope to have the opportunity to work with you again in the future.
Reviewed Nov. 8, 2023
My experience with Montway went very smoothly and I also always was able to get in touch with someone and get updates on my shipment and how everything was going. They were very helpful. The transport was from Maine to Colorado and it was my Toyota SUV and it came within two weeks. So, it was prompt. The cost was very reasonable, too. I would suggest others to use it.
Thank you for your review, Cameron. We are pleased to hear that your vehicle arrived safely and in a timely manner. Should you ever need our services again in the future, please do not hesitate to reach out to us.
Reviewed Nov. 8, 2023
Montway was very good. Setting up the transport was fast and easy. The customer service was very, very good. The guy called me that he was heading there. He told me the time exactly it'd be, and he was there. He told me a day that he was gonna bring the car and he was earlier than what he said. He was professional. He was good and patient as well. The cost is good compared to other people. I was surprised it was that cheap. I was expecting way more. Montway is a reliable company.
Hello Abdoul. Thank you for taking the time to share your feedback with us. We are happy to hear that you were happy with the service you received from both Montway and the driver. We look forward to the next move!
Reviewed Nov. 8, 2023
Montway's numbers were reasonable. They picked up the vehicle, drove it to Texas and dropped it off. They moved on it quickly. I wanted to get it out and they said, "Okay. We can support that timeline." I wasn't there for the pick-up or the delivery, and I didn't get any negative feedback. So, everything was good.
Thank you for your feedback, Clarence. We appreciate your positive review, and hope to see you again in the future.
Reviewed Nov. 8, 2023
They showed up and left on time. They also got home on time. There was no damage to the car. They were good.
Thank you for your comments, Charles! Your business is appreciated and we look forward to seeing you again soon.
Reviewed Nov. 8, 2023
They picked up the car on Friday and delivered it on Sunday. So, it was really quick. The driver was here when he said he would be here
Hello Kevin. Thank you for your 5-star rating. Please let us know how we can assist you with your future vehicle shipment needs!
Reviewed Nov. 8, 2023
We've transported two cars with Montway. The last person we used was outstanding. He parked the trailer not far from our house, walked to our house to get the car, and then drove it to where he parked his transport vehicle. So Montway did great. The vehicle got there safe, undamaged, and on time. It was a competitive and good service.
Thank you for your positive review, Gerard! We're glad to hear that you've had a good experience with Montway Auto Transport on two separate occasions. We appreciate your repeated business and your recommendation.
Reviewed Nov. 8, 2023
The driver was a very nice guy and he took photos of my vehicle on all sides and had a report where there are current scratches and dents. They sent me an email to show proof of where they found the dents. I took photos of my car as well for confirmation. When it arrived, I looked at it to make sure there were no extra scratches or dents. The driver said it would take about five days to get to Nevada and he got there in three days. He called letting me know he'll be there earlier than expected and he arrived on time. It was really simple to get ahold of him.
Thanks for the great review, Arturo! We're glad to hear that you were satisfied with the driver's communication, arrival time, and inspection process. We appreciate you choosing Montway Auto Transport for your vehicle shipment and hope to see you again soon.
Reviewed Nov. 8, 2023
Everything was good with Montway. The rep was nice and the driver was very friendly. I didn't have to be worried about anything and he handled everything. I ended up having the vehicle taken to a different location 15 minutes away. He was very cooperative and helpful. The service was worth it. It was definitely on the cheaper end. there's a lot of stress involved in getting classic cars to another place and I had peace of mind because they are so established as a company.
Thanks for the great review, Cameron! We're glad to hear that you had a positive experience with our customer service and the driver. We appreciate you choosing Montway Auto Transport for your classic car shipment.
Reviewed Nov. 8, 2023
I called them and I'm very happy with them. The car was in Eugene, Oregon, and they took it from Eugene to San Francisco, California. The communication with the driver was perfect. He told me ahead of time when he was gonna get home and when he was gonna deliver the car. The transport took 24 hours. It was quick. I'm very pleased with their service. Also, the price is not overpriced. It's not cheap, but it's about the average. I'm gonna use them again.
Thank you for your positive feedback, Jose! We are pleased to hear that you were satisfied with the communication with the driver and the overall speed and affordability of your shipment. We appreciate your business and look forward to the next move.
Reviewed Nov. 8, 2023
I had a good experience with Montway. Their website was easy to use. They were very prompt with their quotes and their follow-up. They seemed like they'd be trustworthy. The delivery was also prompt. Communication was good, as well. The drivers didn't speak great English, but they were on time. So, it worked out well. The final cost was appropriately priced as well.
Thanks for the positive review, Cayman! We're glad you had a good experience with Montway Auto Transport. We're always looking for ways to improve, and we're glad to hear that we met your expectations. Thank you for choosing Montway!
Reviewed Nov. 8, 2023
I spoke to one of their representatives online. I like that their pricing was better than the other options I was seeing. Their reps were helpful. I got straightforward answers. The drivers were also respectful. They got my vehicle to me faster than I thought they would be there. My car was in good condition when I got it back. They also have a 100-pound limit inside of the car, but I didn't need it.
Hello Clarke! Thanks for the great review. We're glad to hear that you had a positive experience with Montway Auto Transport. We appreciate your feedback on our pricing, customer service, and delivery speed. We're committed to providing our customers with the best possible experience, and we're always looking for ways to improve. Thank you for choosing Montway!
Reviewed Nov. 8, 2023
Working with them was all very good. Everybody spoke English. The driver was fine. I recommend them.
Thank you for your recommendation, John! We are happy to transport your vehicle any time!
Reviewed Nov. 8, 2023
They did a great job shipping my 1937 Plymouth from Michigan to Texas. Working with their rep was great and the quote they gave was reasonable. The driver was a really sweet kid and he knew what he was doing. He kept me informed the entire time. He was at my place when he said he would be.
Thank you for your positive review! We're thrilled you had a great experience shipping your 1937 Plymouth with Montway Auto Transport. We value your trust in us and are proud to deliver exceptional service every time. Please let us know how we can assist you in the future!
Reviewed Nov. 8, 2023
I called Montway and talked to someone for the transport of my car. We discussed dates and locations, and it all worked. The process was seamless. They came when they said they would to pick up the car and they delivered it in a relatively timely manner. When they got back to Colorado, three days later, they delivered the car to the Colorado address. The driver said he was sick but he kept us apprised. And it wasn't an emergency. Plus, my expectations were pretty low because the last car company delivered two weeks late, so three days seemed better. Montway's reps also generally always answered the phone and gave us information.
Hello Elizabeth. Thank you for sharing your positive experience with Montway Auto Transport! We're glad to hear that you had a seamless process, with timely pickup and delivery. We strive to provide our customers with excellent service and communication, so we're happy to hear that we met your expectations. Thank you for choosing Montway!
Reviewed Nov. 8, 2023
I shipped a Kia Soul through Montway for 1,200 miles and their reps were all good. The driver was excellent and I was impressed because he was going to be delayed at the other end, but he had an interaction with my son about that.
Thank you for your feedback! We're glad to hear you had a positive experience with Montway Auto Transport. We appreciate your business and hope to serve you again in the future. -RK
Reviewed Nov. 8, 2023
My experience with Montway went great. The driver came and got the car, and the transport went smoothly. He was really great. I had stuff in the car and he said, "Are you gonna take this out of the car?" I said, “Yes.” He said, "I've got this." He opened the car up and he put everything on the front porch for me. The service was good. I've already recommended Montway to a friend and she used them to get her son's vehicle back to the east coast to his university.
Hello Amy. Thank you for your raving review. We are happy to hear that you received excellent service from both Montway and the driver. Your recommendation is greatly appreciated and we look forward to the next move.
Reviewed Nov. 7, 2023
Montway Auto Transport scheduled something right away and the car got here faster than I thought it would. Everything was wonderful. Great communication, and delivery was on point.
Thank you for your feedback, Ann. We greatly appreciate your business and hope to see you again in the future!
Reviewed Nov. 7, 2023
I liked Montway's price. I also liked that their customer service reps didn't annoy me. The driver was professional, and the car's condition was the same as before it made the trip.
Thank you for your feedback, Cameron! We are thrilled to hear that you were happy with the service you received from both Montway and the driver. We hope to have the opportunity to work with you again in the future.
Reviewed Nov. 7, 2023
If you need to move your car, use Montway Auto Transport. They made it easy. People were friendly, there was a lot of transparency, and they communicated well. Where I moved from had plenty of parking. The courier-driver parked by the sidewalk, and it was easy. I pulled the car out, parked it behind the truck, and he drove it inside the truck. He inspected it to make sure if there were any scratches. Took pictures to make sure if something happened on the drive, that we both knew that it was already there. He also let me inspect the car when it came, and that was it. He’s very nice.
We're thrilled to hear that you had such a positive experience with Montway Auto Transport, Alex! We take great pride in providing our customers with a smooth and hassle-free car shipping experience, from the initial quote to the final delivery. We're glad that you appreciate our transparent communication and the professionalism of our courier drivers.
Thank you for choosing Montway, and we hope to serve you again in the future. -RK
Reviewed Nov. 7, 2023
Montway looked like a reputable company that had big trucks. It seemed legit and they sounded nice on the phone. I called many different companies and a lot of them sounded a little bit rough on the phone and didn't sound very organized. Montway with the review and the phone call sounded pretty good to me. The transport was 600 miles from Detroit to here and the driver texted me. A big truck didn't come to pick up my car but the experience was fine.
Hi Brandon. Thank you for your feedback. As an auto transport broker, we strive to work with the best auto carriers in the industry and are thrilled to hear that you were happy with your experience. We hope to see you again in the future!
Reviewed Nov. 7, 2023
Montway kept their word. They did what they said they were gonna do and they got the car here safely without any damage. The driver wasn't very flexible at the end in terms of coming to my house. He picked a different location, and I didn't think he was particularly open about coming where I lived but it was okay. It wasn't that far away, and I was able to get it. Also, the price was what we agreed to. They upheld their contract.
We appreciate your feedback and are glad to hear that Montway Auto Transport met your expectations. We strive to provide our customers with reliable and efficient car shipping services, and we're committed to upholding our commitments.
Your feedback regarding the driver's flexibility is duly noted. In most cases, drivers try to be as accommodating as possible. However, there are many limitations. The driver is required to ensure the safety of their truck, and cars on the trailer. Low-hanging trees and wires, small streets, and area restrictions to name a few. All greatly impact a transport truck. As such, it may be required to meet the driver at a nearby location.
Thank you for choosing Montway Auto Transport. We value your business and will continue to work hard to earn your trust. -RK
Reviewed Nov. 7, 2023
When I called Montway, they were very professional. They called me back and everything was like it was supposed to be. They did a great job with the transport. They really pulled in, they had the car on there in minutes, and they were gone. Also, they let me know what was going on at every stage of the procedure, which was quite helpful.
Thank you for sharing your positive feedback about Montway Auto Transport. We're delighted to hear that you were impressed with our professionalism, efficiency, and consistent communication throughout the auto transport process. We're committed to maintaining these standards and striving to exceed our customers' expectations. We appreciate your recommendation and hope you'll continue to rely on Montway for all your auto transport needs. -RK
Reviewed Nov. 7, 2023
Dealing with the rep from Montway was smooth and easy-going and I didn't struggle at all like with most other companies. The quote was fairly cheap and a lot of my friends were questioning if it was a scam. But it was good. It was hard to believe the price and everything was the same at the end. They gave me a based off, calculated pricing and it changed by $5 or $10. But they let me know beforehand. It was within what they quoted, which was accurate. The driver was very professional and kept me up-to-date about everything because they knew that it was a very special car. I highly respect the driver. He did everything he said and I never had any issues at all with him. He got there, picked it up on the day he said and delivered it on the day he promised that it would be delivered.
You're talking about a car that's being transferred and you don't know the person, you don't know anything about their company. But Montway didn't give me any reason to feel uncomfortable. I was comfortable all the way through. The driver made me feel very happy and we were able to work something out. So I would recommended Montway. It’s a very good company.
Thank you for sharing your insightful review of Montway Auto Transport! We're thrilled to hear that you were impressed with our customer service, competitive pricing, and the professionalism of our drivers. We're committed to providing our customers with a seamless and trustworthy experience, and your feedback confirms that we're achieving that goal. Your experience highlights the importance of transparency and communication throughout the auto transport process. We strive to maintain open communication with our customers, keeping them informed about any changes in their shipment and ensuring that their vehicles are handled with care and respect. We value your trust in Montway and are committed to continuing to provide exceptional service. -RK
Reviewed Nov. 7, 2023
Go with Montway Auto Transport. I requested for quotes, and Montway was more reasonable and better than other quotes. Also, the reps were prompt and did whatever they had from me on time. The car was picked up when it was supposed to, and delivered one day before the driver was supposed to.
Thank you for sharing your positive experience with Montway Auto Transport! We're delighted to hear that you were impressed with our competitive pricing, prompt and efficient customer service, and the timely pickup and delivery of your vehicle. We strive to provide our customers with an exceptional experience, and your feedback confirms that we're on the right track. We appreciate your recommendation and hope you'll continue to trust Montway for all your auto transport needs. -RK
Reviewed Nov. 7, 2023
I had them transport my vehicle from San Jose to Las Vegas. The delivery of my vehicle was great. They kept me posted and they showed up. It was also quick. It took just a day.
We are delighted to hear about your positive experience with Montway Auto Transport. We strive to provide our customers with efficient, reliable, and transparent services, and we are thrilled that we exceeded your expectations in delivering your vehicle to Las Vegas. Your satisfaction is our top priority, and we appreciate your feedback, which motivates us to continue delivering exceptional service. Thank you for choosing Montway! -RK
Reviewed Nov. 7, 2023
I went online and filled out a form and Montway got back to me with a price. It was easy. The quote was high compared with some other ones I got but I had a referral so I felt more comfortable going with them. The driver was great and a good communicator. He was on time and I had no problems at all. The language barrier was an issue though. Somebody I talked to was hard to understand.
We appreciate your positive feedback about your recent experience with Montway. We are glad to hear that you were satisfied with the overall service, including the professionalism of our driver and the timely delivery of your vehicle. We understand your concern about the language barrier you encountered during one of your interactions with our team. We apologize for any inconvenience this may have caused. We are committed to providing our customers with a seamless and pleasant experience, and we are continuously working to improve our communication and customer service practices. Thank you for choosing Montway! -RK
Reviewed Nov. 5, 2023
Everything about Montway was more than I expected. They communicated with me the whole time and they delivered the car I bought in California to my door in Florida. They used a covered vehicle and it was a 50-foot transport. It was huge but they got it right in front of my house. The guy pulled it out and had photos of the car before it went in, while it was in, and once it came off.
Montway doesn't have their own vehicles. They subcontract. The guy they contracted advertised himself as an extension of Montway. They were fantastic. The process started around the 10th of August and I received the car on the 24th of August. That was only seven days in transport. When they transported the car, I was notified when it was on the truck and when it got here. They made a delivery of Miami, came back North, and delivered it in Pompano Beach. Montway was very professional. Also, the dealership quoted me a price that was $900 more for the same service. It was not as good. Montway was perfect.
We are thrilled to have exceeded your expectations and are incredibly grateful for your positive feedback. Your satisfaction is our top priority, and we are committed to providing our customers with an exceptional experience from start to finish. We are continually striving to improve our services and ensure that we remain the most reliable and affordable car shipping company in the industry. Thank you for choosing Montway! -RK
Reviewed Nov. 5, 2023
The cost was about average relative to some other carriers, but the service was great. They picked up the car within a couple of days, and the driver was great. He got to town a little earlier than expected, and was very flexible on time and location. The car had no damage from the trip.
Thank you for your positive feedback! We appreciate your satisfaction with our competitive pricing, prompt pickup, and careful handling of your vehicle. We're glad you had a great experience with Montway and hope you'll choose us again in the future. -RK
Reviewed Nov. 4, 2023
Their service was good. The price was fair too. The vehicle came on time and no problem with the vehicle, too. They took pictures at the pickup location of the vehicle on the pickup trailer, showing that it was ready for transport and that it was being transported on a flatbed as opposed to tow-behind.
Thanks for the great review, Clay! We are glad to hear you had a positive experience with the driver. We hope to have the opportunity to work with you again in the future.
Reviewed Nov. 4, 2023
This was my first experience with shipping a car and I totally recommend Montway! I was very impressed with the process from beginning to delivery! The pricing was better than other transport quotes and the delivery service was excellent, 4 days from CA to DC. Will use again, if needed.
Thank you for sharing your positive experience with Montway! We are delighted to hear that your first car shipping experience with us was seamless and exceeded your expectations. We appreciate your feedback on our competitive pricing, efficient process, and timely delivery from California to DC.
We hope you will consider using Montway again for your future vehicle transportation needs. -RK
Reviewed Nov. 3, 2023
I went with this company after reading the reviews which put them at the top of my list. I feel this company gave me a reasonable rate and was upfront with the entire process. Everything was right on schedule. The driver company was in constant contact with me and very friendly. I will be a repeat customer. Thanks for taking care of my car.
Thank you for sharing your positive experience with Montway, Mildred! We are thrilled to hear that you found our pricing reasonable, our process transparent, and our service prompt and professional. Your satisfaction is our top priority, and we are glad that we exceeded your expectations.
We appreciate your trust in Montway and look forward to being your go-to car shipping provider for years to come. -RK
Reviewed Nov. 3, 2023
Since I got my car back. Whi. Immediately I noticed that when I drove it the air bag light was on in. Also the light that shows if you're skidding was on and would not shut off. My insurance would not cover it so that cost me 900.00. Now the starter went out. I have never has any problems prior to this transport. I think you take the cars on and off the truck and this causes problems. A couple of yrs ago my transmission went out on another car I transported..Insane!
Hello Roberta. Thank you for your feedback. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. We have informed our claims department of the situation, and they should be reaching out to you as soon as possible with additional instructions. Please contact our claims department at claims@Montway.com if you have any questions.
Reviewed Nov. 3, 2023
I couldn't have been happier with the service provided transporting my vehicle from NY to TX. The car was delivered in 3 days, exactly as they projected. Communication was always timely. I was a little nervous at first because I was on a very tight schedule. The car needed to be picked before a specific date and I wanted to be sure there would be no problem. Montway took the information down and assured me it would be transported timely, and they came through early as a matter of fact. I would definitely use them again and highly recommend.
Thank you for your positive feedback, Linda! We're glad you were happy with our prompt delivery, clear communication, and overall excellent service. We appreciate your recommendation. -RK
Reviewed Nov. 3, 2023
Had a relatively good experience with Montway. Very attractive pricing, but not so cheap you wonder about quality. My only complaint is that my assigned driver initially bailed on the haul, which delayed me by about a week and was down to the wire on when I had to vacate my old property. Thankfully, Montway made sure my assigned driver would pick up. He was very good, and had an enclosed rig for my baby. Would definitely use Montway again!
Thank you for your feedback, Jonathan. We're sorry about the delay and appreciate your understanding. We're glad you were happy with our pricing and service for your vehicle. We hope you'll choose Montway again in the future. Best regards. -RK
Reviewed Nov. 3, 2023
Working with Montway Auto Transport was extremely efficient and equally enjoyable. The carrier that Montway paired us up with was very professional from the time of pickup through delivery. The carrier took great care in loading our vehicle. Already looking forward to the next opportunity in the future to employ their services.
Thank you for the positive feedback! We're glad you were happy with our efficient and professional service. We appreciate your recommendation and hope you'll choose Montway again in the future. -RK
Reviewed Nov. 2, 2023
We were VERY satisfied with the transport of our vehicle from AZ to MA. The estimate was accurate, pick up seamless, and delivery smooth and early. The car arrived in great condition. Communication with Montway was smooth and precise. We’ve already referred Montoya to friends and relatives and will continue to. Thanks! Laura & Doug
Thank you for your positive feedback, Laura! We appreciate your satisfaction with our accurate estimates, prompt pickup and delivery, and overall excellent service. We are grateful for your recommendation and hope you'll continue to choose Montway for your future car shipping needs. -RK
Reviewed Nov. 2, 2023
Car was picked up in a timely way and delivered safely when expected. Driver explained that the car was dirty due to bad weather when he drove through Atlanta. He was very careful as he released the car and drove it down off the transporter. He was friendly, and courteous. When he arrived it was a beautiful sunny day and I. Was grateful to be reunited with my auto.
Thank you for your positive feedback! We're glad you were happy with our timely pickup, safe delivery, and professional driver. We appreciate your recommendation. -RK
Reviewed Nov. 2, 2023
It was very easy to get a car pickup in San Jose California and shipped to Hawaii. It was much easier than I had imagined. Communication was excellent with the people I dealt with. I would recommend to any person to use your services. It all started with the first phone call to inquire what was needed from me to complete the shipment with staff to the ease of the website. ALOHA AND THANKS. RICH.
Thank you for sharing your positive experience with Montway! We are delighted to hear that the process of shipping your car to Hawaii was seamless and hassle-free. We appreciate your feedback on our responsive communication and user-friendly website. Your satisfaction is our top priority, and we are glad that we exceeded your expectations.
We strive to make car shipping as simple and convenient as possible for our customers, and we are pleased that we were able to provide you with an exceptional experience. We hope you will consider using Montway again for your future vehicle transportation needs. -RK
Reviewed Nov. 2, 2023
Mike
Thank you for your positive feedback! We're glad you were happy with our prompt pickup, careful handling of your truck, and transparent pricing. We appreciate your recommendation and hope to see you again in the future. -RK
Reviewed Nov. 2, 2023
My family and I have shipped cars 7 times with Montway Auto Transport, 5 of those across the Pacific to Hawaii, and we are very satisfied with their service. From the process of ordering and scheduling with the customer service agent on the phone for the pick-up to the pick-up itself and delivery of the car at the other end, everything has been seamless. They do a good job of documenting the condition of the vehicle prior to loading and our vehicles were always well cared for during transport. I have recommended Montway Auto Transport to friends and I know that they have had similar experiences. I highly recommend them.
Leslie, thank you for your loyal patronage and kind words. We are thrilled to have been your trusted car shipping provider for seven relocations, including your journeys to Hawaii. Your satisfaction is our top priority, and we are glad that we have consistently exceeded your expectations.
We appreciate your recommendation and hope you continue to rely on Montway Auto Transport for all your future car shipping needs.
Best regards,Richard K
Montway Auto Transport
Reviewed Nov. 2, 2023
Everything went smoothly. The car was picked up on time. We didn’t even have to be there when they picked it up. Just left the key hidden for them. It was transported across the country quickly and arrived when expected. The cost quote was accurate also. There was no damage to the car. They were able to drop it right in front of the house where we needed it. No surprises.
Thank you for your positive feedback, Melissa! We're glad you were happy with our smooth service, timely delivery, and careful handling of your car. We appreciate your recommendation. -RK
Reviewed Oct. 30, 2023
Montway Auto Transport's customer service was all great until the time came to pick up the car. It took a long time from the window to get picked up. The window was X days, and we had to leave before somebody came and got it. So, we had to park it on the street for several days before somebody came and picked it up. The car was open. The keys were on the floor. I went wild about that, but I understood the window and they were close enough to the end.
The truck driver didn't speak English so it was hard to communicate with him about where to find us. The driver kept texting on the way, trying to figure out where we were. But he used some kind of translation app and it was hard to communicate. And when he dropped off the car, he left the dome light on and the battery ran down. It was daylight and I couldn't tell the dome light was on until I went out and tried to start the car up and it was dead. And there were some personal items missing from the vehicle after it was delivered. But the car got here, so it was okay. It didn't look damaged.
Hello Dave. Thank you for choosing Montway Auto Transport. We always strive to provide the best service and your feedback makes that possible. Send us an email to feedback@montway.com with any additional questions or comments you may have.
Reviewed Oct. 30, 2023
I used Montway a couple of times. The cost was a little bit on the high end compared to some others but I don't know how reliable the others are. We had to transport from Colorado to Florida to Sarasota, and then from Chicago. My experience with them was very good and was what I expected. The transport was all on time and everything was convenient.
Thank you for using Montway Auto Transport twice! We're glad you were happy with our service, even though the cost was a bit higher than some other companies. We're committed to providing reliable and convenient car shipping, and we're always working to improve.
We appreciate your feedback, and we'll use it to continue providing the best possible car shipping experience for our customers. -RK
Reviewed Oct. 30, 2023
Montway had the most consistently high ratings on the internet so I picked them to transport the Lexus RX 450 I bought in California. Customer service was very good. When you order a car and it's worth thousands of dollars, it's nerve-racking because you have to trust somebody that you've never met before to deliver your car. I did a covered transport and the quote I got was very reasonable. I was expecting to pay a lot more. The service I received exceeded the cost.
Montway kept me in the loop and I called them many times to see what was going on. They brought the car right in front of my house in Pittsburgh. They got here a whole 24 hours sooner. I paid them cash and gave both guys a $100 tip. They looked tired. They showed up with a diesel truck. They took my car off and they were not in a rush. It was nighttime, so I got a flashlight. I had a bad experience with another shipping company when I bought a sports car. I didn't recognize that they had dropped something. I was very thorough with this car. There were a couple of little scratches but they had documented they were insignificant. They were very careful taking the car off. They said, "Take all the time you need to look over the car." It was just an exceptional experience. Montway is a no-brainer.
Thank you so much for your glowing review, Chuck! We're so glad you had a positive experience with Montway Auto Transport. We take pride in our customer service, communication, and timeliness. We're thrilled that you had such a great experience, and we're confident that we can provide the same level of service to all of our customers. Thank you again for your business and your recommendation! -RK
Reviewed Oct. 30, 2023
EXTREMELY UNACCEPTABLE/POOR Service with Montway. I have never shipped a car before so I selected Montway because they claim to be the #1 shipper for eBay Motors (which is absolutely shocking if it is true). I am getting a 2020 BMW shipped from FL to MD. I did not realize until it was too late that they outsource their shipping to another company so Montway is essentially just a useless middleman. The company actually shipping the car is 3 Jags Transport LLC and you must avoid them at all cost!!
Not only did they not pick-up the car on the day they said they would, they proceeded to drive the car an additional 10 miles for the two days after it was picked up! I called Montway and they assured me that they were not supposed to be driving the car after it was loaded on the trailer. Since I have the my BMW app, I could tell with 100% certainty that it was being taken for multiple joy rides because it tells me the exact location/mileage on the car.
The car is an M8 convertible where each tire cost $1,000 and it has over 600 hp so I can only assume they drove the car like it was stolen since that's effectively what was done. Montway absolved themselves of any wrongdoing and said they would reimburse me only $0.22 per mile it was driven which is absolute crap given the assumed wear to the tires for driving it like an idiot.
Long story short, 3 Jags has promised the vehicle was going to be delivered for the past three days and they are now saying it will not be until Thursday this week which is another 3 days late for a total shipping time of over two weeks that should have taken only one. You better believe I will be suing 3 Jags Transport once I finally receive the car for the damage/wear to the tires and I will never use Montway again and hope others learn from my mistake.
Hello Chris. We are sorry to hear of any inconvenience or confusion. Montway is an auto transport broker. Our services are to match your shipment with a licensed and insured auto carrier. We hold every motor carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and we continually monitor to ensure compliance. I'm sorry to hear that the carrier has not met these expectations.
Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Our Claims team has reached out to you via email requesting additional information. Please respond to this email at your earliest convenience. Please contact our Claims department at claims@Montway.com if you have any questions.
Reviewed Oct. 30, 2023
The move took eight days. The delivery crew parked on the street. The mover spoke minimal English but he was fine. Everything about the inspection was on video. The quote they gave was very accurate.
Thank you for your feedback, Stephanie. We're glad you were happy with the overall service, including the quote and video inspection. We'll take your feedback about the delivery crew into consideration as we are always striving to provide the best experience possible. We hope to see you again in the future. -RK
Reviewed Oct. 30, 2023
Montway was very quick to respond and informative, and their quote was good. All the other quotes were much higher. Communication was a bit lacking, but all in all, it was good. Everything was just as they said it would be. A young man came and picked up our 2019 Honda CR-V. He communicated with me before he got there and told me where he was. There was a delay, but it was not his fault. There was a miscommunication between the customer that he had gone to before us. It was fine. The young man that picked up the car was very nice, careful and thorough, and everything was perfect. Montway allowed us to put 100 pounds in the back of the car, so we did, and the car arrived just the way it left Florida.
Thank you for your feedback. We're glad you were happy with our quote, pickup driver, and the overall condition of your vehicle upon arrival. We appreciate your business and hope to see you again in the future. -RK
Reviewed Oct. 29, 2023
Montway gave me a quote quickly. They were also available to move the car. Originally, I started the process online and then we started talking on the phone. Everything was fine. They were timely in their response and in getting the car moved quickly. The price was reasonable too. They picked the car up and they dropped it off at my building in North Carolina.
Thank you for your positive feedback, William! We're glad you found our quote process to be quick and easy, and that you were happy with our response time and pickup and drop-off service. We're also pleased to hear that you found our price to be reasonable. We appreciate your business and your recommendation! -RK
Reviewed Oct. 29, 2023
Setting up the transport was pretty easy. It was web-based. So, I set it up and placed the request. The car was delivered to my daughter in Atlanta, and she said that it was a good experience that they interacted as the driver was getting closer and she was aware of when he was gonna get there. Then she met him and got the car. She was happy with it. Montway did exactly what I asked them to do. People should give them a try if they have a need.
Thank you for your positive feedback, Charles! We're glad you found it easy to set up the transport online, and that your daughter was happy with the delivery experience. We appreciate you recommending Montway Auto Transport to others. Have a wonderful day. -RK
Reviewed Oct. 29, 2023
I emailed Montway and then they got back to me and called me and followed up with me the whole time. The driver was great. He asked me if I could move the car to a safer location for him to load. He went around, and took his pictures and video. He asked me some questions and then I was good to go. The service was good. Montway was great and very responsive.
Thank you for your positive feedback, Corey! We're glad you were happy with our communication and responsiveness, and that the driver was professional and careful with your vehicle. We appreciate your business and your recommendation! -RK
Reviewed Oct. 29, 2023
Montway shipped my Lincoln MKS from Los Angeles to Houston. Customer service was good. The driver was awesome and his communication was very good. The transport took a couple of days and the car looked the same when it got to me. Motway is a broker and they find somebody. I was very satisfied with the service. My car got from point A to point B in one piece.
Hello Dustin. Thank you for sharing your experience with us. We appreciate your business and hope to have the opportunity to work with you again in the future!
Reviewed Oct. 29, 2023
Everything went smoothly with Montway. Communication with the driver was good. The transport was priced right.
Thank you for your positive feedback! We're glad you had a smooth experience with Montway Auto Transport, and that you were happy with our communication and pricing. We appreciate your business and your recommendation! -RK
Reviewed Oct. 29, 2023
Montway provided the best possible quote when I was shopping around. Customer service was good in terms of scheduling and communication. Communication was through phone calls and texts. Everything was perfect. The transport was cross-country from Utah to the state of North Carolina. The projected transport was four days but I got the car in three days. Overall, it was a great experience. If I ever relocate again, I'll definitely call back Montway. Family and friends will be referred to the same company too.
Thank you for your glowing review, Ashok! We're so glad you had a positive experience with Montway Auto Transport. We pride ourselves on providing our customers with the best possible quotes, customer service, and communication. We're also thrilled that you were happy with the transport time and overall condition of your vehicle upon arrival.
We appreciate your business and your willingness to refer us to your family and friends. We look forward to helping you with your next cross-country move! -RK
Reviewed Oct. 29, 2023
Setting up the move with Montway was very comfortable and everything was smooth. They called me on time. The pickup guy came on time and he was very friendly and he was in connection with me. He contacted me over the message when my car was going to be delivered. He was a good person. The delivery was scheduled for eight days. The car was delivered one day before. The driver was able to come closer to my place because it was a big street and he parked on the side. The car was fine.
Thank you for your positive review! We're glad you had a smooth experience with Montway Auto Transport. We appreciate your feedback about the drivers and the delivery time. We're committed to providing our customers with a great experience. We're glad to hear that you were happy with our service, and we appreciate your recommendation! -RK
Reviewed Oct. 29, 2023
Montway Auto Transport was quick to respond, and I liked their pricing. My husband was there for the delivery. He said everything was great. The driver seemed very nice.
Thank you for your kind words! We're glad you were happy with our service. We appreciate your business and look forward to serving you again soon. -RK
Reviewed Oct. 29, 2023
We decided on Montway because they got back to us right away. They shipped our Subaru and it was excellent with the driver. He kept us informed of where he was and when he was gonna show up.
Thank you for your kind review! We're glad you had a great experience with Montway Auto Transport. We appreciate your business and look forward to serving you again soon. -RK
Reviewed Oct. 29, 2023
My sister passed away, and I live in New York and she lives in Florida. And I needed to transport her car back to my residence in New York. I spoke with a friend who had used Montway and so I used them. Setting the transport up was very easy. As far as the drop off of the vehicle, I didn't see the big truck. They had someone drive the car down the street to my house. There was a smaller truck waiting for him at the end of my block that had followed him. They went to a central location that took in the large truck and then switched, and then they drove this car with a small truck over here. The car was in perfectly fine condition. The driver went through it with me and we walked around it together, and everything was ok.
Alexis, thank you for sharing your story and for choosing Montway Auto Transport to transport your sister's car back to you in New York. We understand that this was a difficult time for you, and we're glad that we could make the process of transporting the car as easy as possible.
We're glad to hear that your sister's car arrived in perfect condition. We take great care of all of the vehicles that we transport, and we're committed to providing our customers with a positive experience. Thank you again for your business. We wish you and your family all the best. -RK
Reviewed Oct. 29, 2023
Scheduling the transport was pretty easy. They called me and set it up right away. The driver kept me informed and reached out when they were close by. I would recommend Montway to anybody that's looking for a transportation company.
Thank you for your review! We're glad you had a positive experience with Montway Auto Transport. We appreciate your recommendation, and we look forward to serving you again soon. -RK
Reviewed Oct. 29, 2023
I bought an Acura NSX in Florida and had it shipped and Montway did an excellent job. The quote was very fair for the time. They offered both covered and uncovered delivery and gave me a choice. I went with the covered delivery and they gave me a timeline. Then, they contacted me prior to the delivery, which I thought was very professional. I would definitely recommend them.
Thank you for your positive feedback, Carey! We're glad you were happy with our fair prices, service options, communication, and overall experience. We appreciate your recommendation and hope you'll choose Montway again in the future. -RK
Reviewed Oct. 29, 2023
My experience with Montway was very seamless. I scheduled with the rep on the phone and then, I got a call from the driver of the truck that he was coming to pick up the vehicle. That was sooner than later, which I was grateful for. The pickup and delivery with the driver were very professional and I had access to him with his personal cellphone, which was good.
Thank you for your review! We're glad you had a seamless experience with Montway Auto Transport. We strive to make car shipping easy and convenient for our customers. We wish you the best and hope to see you again in the future. -RK
Reviewed Oct. 29, 2023
My car was delivered earlier than expected. I thought it was gonna take up to almost two weeks. But it was delivered within four days. So you can never go wrong with that. The driver was quite communicative and answered the phone anytime I called him. Overall, it was a great experience with Montway.
Thank you for sharing your positive feedback about Montway! We are thrilled to hear that your car was delivered earlier than expected and that the driver was communicative and responsive to your inquiries. Your satisfaction is our top priority, and we are glad to know that we exceeded your expectations. Thank you again for choosing Montway. We hope you continue to rely on our services for all your future car shipping needs. -RK
Reviewed Oct. 29, 2023
Setting the transport up with Montway was a smooth experience. The contractor and I communicated about the time and when he transferred the car here. It was very clear and the communication was good. There were delays but that wasn't his fault. It was just the window was moving because he was going to get in later than I wanted. He would have come to Houston and he could pick it up that day, but I didn't want to load the car at 10:00 PM. So, he agreed to move it to the morning. So, that was fine. The pickup was in front of my house in Houston and the drop-off was in front of where we moved to in Woodinville, Washington, and it took three days. My mom did the receipt of the car since we were still in Houston and she didn't have any complaints. The quote was very accurate and there were no complications. Everyone seemed on board.
Thank you for sharing your positive experience with Montway! We are delighted to hear that setting up the transport was smooth and that the communication with our contractor was clear and responsive. We appreciate your understanding regarding the unavoidable delays and your flexibility in adjusting the pickup time.
We strive to provide our customers with a hassle-free and transparent experience, and we are pleased that we met your expectations. Thank you again for choosing Montway! -RK
Reviewed Oct. 29, 2023
I was living in California and I moved to Dallas, Texas. I contacted several transport companies and did my research, and there were many companies with a lower price. But I picked the right one. I said I wanted the covered transport. We send personal items inside the car that you probably never know what's gonna happen and I was completely confident. Montway’s subcontractor was an excellent and professional person. He was very respectful and careful. He recorded the car’s outside to make sure that there was no damage when the car arrives. When the car arrived, I was still living in California so we had to prepare everything with the house and sell whatever we have, and he sent us the statement. They stated the condition of my car and that I would receive it in the same way. And it happened.
Thank you for sharing your positive experience with Montway, Carlos! We are thrilled to hear that you had a smooth and efficient experience with our car shipping services. We appreciate your business and will continue to strive to provide our customers with the best possible service.
We understand that moving to a new state can be a stressful experience, so we're happy we could make it as worry-free as possible. Thank you again for choosing Montway! -RK
Reviewed Oct. 29, 2023
The driver called us when it was time for the pick-up to agree on a time and place. It was the same for the delivery. We agreed on an open area and everything was fine. Montway’s price was comparable and good. People should use their services.
Thank you for your positive review, Alejandro! We're glad you were happy with our driver, our prices, and our overall service. We appreciate your recommendation and hope you'll choose Montway again in the future. -RK
Reviewed Oct. 29, 2023
Everything with Montway went smoothly from beginning to end. They picked up my two vehicles sooner than I anticipated. I thought I might have to wait a while, but everything was wonderful. Where I live, there is no way a big transporter trailer was gonna get in here. I simply drove down, and a friend helped me, to the car dealership where I bought my new car from. The driver simply parked in the turning lane in the middle of the highway and loaded them there, which is the same way their delivery trailers drop-off the new cars. So, it worked fine. The driver did a very good job. The two vehicles arrived safely in Florida. I just keep getting an email from somebody named AJ bugging me about when I'm gonna ship my cars. I wish he'd stop because the vehicles were shipped in August.
Thank you for your positive feedback about Montway, Marlin. We're glad to hear that you had a smooth and efficient experience with our car shipping services. We appreciate your business and will continue to strive to provide our customers with the best possible service. -RK
Reviewed Oct. 29, 2023
I had a good experience with Montway. It was easy. The pickup and delivery went smoothly. It was also a good price for the service. They were also very thorough.
Thank you for your positive review of Montway! We are glad to hear that you had a good experience with our service. We appreciate your feedback and will continue to strive to provide our customers with the best possible car shipping experience.
Thank you again for choosing Montway!
Reviewed Oct. 29, 2023
They did an exceptional job. It was very fast and efficient. They were very communicative with me and made it really easy on my end. The delivery was smooth. The vehicle was in the exact same condition as when it was picked up.
Thank you for your kind words and your 5-star review! We are thrilled to hear that you had an exceptional experience with Montway. Your feedback is greatly appreciated and will be shared with our team. We strive to provide our customers with the best possible car shipping experience, and we are so glad that you were satisfied with our service. We hope you will consider using Montway again for your future vehicle transportation needs.
Thank you again for choosing Montway!
Reviewed Oct. 29, 2023
Setting up the transport with Montway was really easy. I made a couple of phone calls and it was not stressful at all. I set the transport up for a certain day. It was right in the time frame that it was supposed to be. We had it worked out where my real estate agent was the one that gave the driver the keys to the car to get it all loaded up. The drop-off was easy. The driver called me and he ran into a hiccup with the drop-off previously. He was in the area and he called me and he said where he was and I was already in the area. So, we met him at a grocery store. The car was already unloaded and he was just waiting for me to get there. It was great. It was easy. The vehicle was exactly the same as it was when I left it.
Thank you for sharing your positive experience with Montway! We are delighted to hear that the process of setting up your vehicle transport was seamless and stress-free. We appreciate your feedback on our responsive customer service and the driver's professionalism in accommodating your drop-off needs. Your satisfaction is our top priority, and we are thrilled to know that we exceeded your expectations. We are committed to providing our customers with a hassle-free and efficient car shipping experience.
Thank you again for choosing Montway! We hope you will consider using our services again in the future. -RK
Reviewed Oct. 29, 2023
I had to reach out to them a lot. They weren't really keeping me updated. There were these automatic texts that I would get about the routes that they were taking like, "Your car is in this state." But if I had a question, I had to call the company. It was also a bit pricey. Also, one thing I noticed, after my car was delivered, there was something on the bottom of my car that was ripped off. I don't know if it was from how they strapped down the car. But the overall experience was good. They were very fast. It was easy. You just call the number and you schedule the appointment.
Thank you for sharing your feedback about your experience with Montway. We are always working to deliver the best service and your feedback makes that possible. If you have any questions or need assistance, please do not hesitate to contact us for any reason. -RK
Reviewed Oct. 29, 2023
The driver from Montway was professional. I even gave him a $20 tip. I needed to get the car shipped for my daughter for college. The delivery was supposed to be up to 10 days, but the car got to her sooner. I had a pleasant experience with Montway. I probably will use you them again if I need them. They are a great company to use for transporting a vehicle across country. Expectations were exceeded.
Thank you for sharing your positive experience with Montway! We are thrilled to hear that our carrier was professional and courteous. We strive to provide our customers with the best possible car shipping experience, and we are so glad that you were satisfied with our service. We hope you will consider using Montway again for your future vehicle transportation needs.
Thank you again for your review! -RK
Reviewed Oct. 28, 2023
I looked over a lot of different services and Montway was amazing and really good at communicating across the board. It was awesome. The driver who dropped off the motorcycle was really personable. He was really complimentary of my motorcycle in general, and he helped me push it up the driveway because the key had not arrived yet and my driveway is very steep. So, it was really cool.
Thank you for your feedback, Chris! We are grateful for your business and hope to work with you again in the future!
Reviewed Oct. 28, 2023
Montway is great. I haven't needed them lately, but as soon as we need a transport, I'll call them. They're the first ones I call. I use them for business. I have a local transporter, but when they're out of state, it's best to use Montway because, usually, I won't have to pay up-and-back fees. I got one in Tennessee right now. I'm trying to repo it. Once I repo it, I'll bring it to a lot, they'll transport it back for me, and it's cheaper that way than me hiring someone from Florida going up there and going back. Montway is a better service for us.
Montway's website is fairly easy to use. It tells you everything to do. I go online to set up a transport. If I have a repo and it's at a lot or there's a voluntary repo, they'll let me know where it's at. I go online, I punch in the address of where it's at, punch in the address where we want it sent, and Montway will ask questions like, "Does it run?" If it doesn't, they're gonna charge more. They'll give me a price. With cash, you save a little bit of money, but I do that if someone's gonna be here. If there will be none, I'll just put everything on a credit card. If I know it's during business hours, I'll put partial credit card and part cash, and I'll leave it for them. Usually, they'll bring the vehicle here to our lot. It's simple.
Usually, they'll drop the vehicles off after business hours and I'll just tell them where the envelope is and to pick it up, and then they'll leave our keys in the dropbox. Most of the time, I don't even see the people but I've been really happy about the conditions of the cars. Montway has done quite a few for us over the years. I'm happy with them. The only thing is the customer service might call too many times, but I know they're real thorough. They'll have three people call and I'm like, "We already handled that, but thank you anyway."
Thank you for your feedback, Jill. We are very appreciative of your repeated business over the years, and are happy to hear that you have been satisfied with the level of service you have received. We look forward to the next move!
Reviewed Oct. 28, 2023
Setting up the transport was very easy. But now, they keep on hounding me. Other than that, everything was fine. The driver's communication was great. He spoke English and kept me informed where he was at all times.
Hello Bruce. Thank you for taking the time to share your feedback. We are appreciative of your business and hope to have the opportunity to work with you again in the future.
Reviewed Oct. 28, 2023
Montway is just a broker. They will book some rate, and then the person who is coming to pick up the goods will put some rate. But it is a big headache. I'm just so frustrated. It looks like it is a scam. I had two cars that were shipped from Massachusetts to California. One was the Toyota Prius that had a small vehicle and I had no problem with it. The driver was an excellent person. But the Honda Odyssey transport was really painful. They told me that I could put 100 lbs. in the car to carry. But when the driver came to pick it up, I was told that it was more than 250 lbs. Then he tried to overcharge me and he overcharged me. I don't trust them. When you hook up the van on the trailer and then you start bargaining about the price, that is very hostile, creating a hostile situation.
Hello Bhaargav. Thank you for taking the time to share your experience with us. We are sorry to hear of any inconvenience you have experienced during your recent vehicle shipment. Montway is an auto transport broker. Our services are to match your shipment with a licensed and insured motor carrier. While we do allow personal items up to 100 lbs in the vehicle, any amount of items over 100 lbs is subject to additional fees. By booking an order with Montway, the customer agrees to our Terms and Conditions. Our Terms and Conditions are available on our website, https://www.montway.com/terms-and-conditions, as well as in the booking and dispatch emails you received. Please see section 3e for more details regarding personal property within the vehicle. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com. We are happy to help any way we can.
Reviewed Oct. 28, 2023
The quote that they provided was good. They also arrived within the range of the time that I was expecting. It was good.
Thank you for your feedback, Bon-Mi! We appreciate your business and look forward to the next move.
Reviewed Oct. 28, 2023
They did a great job. They were on time. They kept in touch, let me know where my bike was here in transport, picked it up on time and delivered it on time. The delivery guys that I met were fabulous. My shipper said the guys who showed up to his house to get it did a great job. Looked like they cared for it ‘cause he took pictures of it all the way to the vehicle. I can't thank him enough. I decided to go with them on the price, thinking that I’d probably have some damage ‘cause they were cheaper. But everything was beyond perfect.
Thank you for taking the time to share your feedback, Debbie! We are thrilled to hear that you were satisfied with the level of service you received from both Montway and the carrier. Please let us know how we can help you in the future.
Reviewed Oct. 28, 2023
My experience with Montway was smooth. They arrived on time, right where they said they would be. The driver was right on top of things. He let me know where he was and how far away he was once he got close. He didn't tell me when he was in Oregon. But once he got into Nevada, he told me how many hours it would be till he got there. The cost also seemed reasonable compared to everything else.
Thank you for your review, Clifford! We're glad to hear that you had a smooth experience with Montway Auto Transport. We appreciate your feedback about the on-time pickup and delivery, the professional driver, and the reasonable price. We're committed to providing our customers with a positive experience, and we appreciate your feedback. -RK
Reviewed Oct. 28, 2023
Everything went great with my transport. My car got here quicker than what I had anticipated and the driver was very nice and professional. He called me in advance and we found a really good spot for him to unload the car. My car was in great shape. I was very satisfied. If I ever need to ship my car again, I'll definitely use Montway again.
We're glad to hear that you had a positive experience with Montway Auto Transport. We appreciate your feedback about the quick delivery, professional driver, and safe transport of your car. We're also glad to hear that you would use our service again in the future. We're always here if you need us! -RK
Reviewed Oct. 28, 2023
Montway transported the bike and everything was fine. It's an industry full of people from Eastern Europe. So, the drivers are not super great at English but they do their best.
Thank you for your review, David. We're glad to hear that your bike was transported safely. We appreciate our carrier's hard work and dedication. Our team is always here to help if there are ever any communication issues. If we can help with anything else, please do not hesitate to let us know. -RK
Reviewed Oct. 28, 2023
The rep was very professional when I set up the transport with Montway. He gave me the facts, told me the window of when I could expect the pickup, how it would be done and what would be expected for the actual drop-off at the end. For the pickup, I ended up dropping the car off at one of their main locations. There were two people who were driving and they were very nice. They took my car down, made sure that there was nothing that had happened during the transport, looked in and out, and asked me if I had any questions. It was all very good.
Thank you for your review! We're glad to hear that you had a positive experience with our team. We appreciate your feedback about the pickup and drop-off process. We strive to provide our customers with a professional and efficient experience. If we can help again in the future just let us know! -RK
Reviewed Oct. 28, 2023
It was overall a nice experience with Montway. Setting the transport up was very smooth and convenient. Everything was on time. At the pickup location, the driver was there right at our community, so I didn't have to go anywhere else. It was hardly less than 0.2 miles from my place. At the time of drop-off, I had to go at least three miles away from my place. That was understandable because the truck was huge and they cannot come into small places. The driver checked everything at the time of pickup and at the time of delivery as well. After my experience, I suggested one of my friends to use this service too and he did. I will recommend Montway if anybody is asking me about these services.
We're glad to hear that you had a positive experience with Montway Auto Transport. We appreciate your feedback about the pickup and drop-off locations. We understand that the truck may not be able to access all areas, but we do our best to accommodate our customers. We're also glad to hear that you recommended our services. Best regards. -RK
Reviewed Oct. 28, 2023
Montway did a nice job. They were very straightforward with their communications when I signed up. Everything went as I expected. The carrier showed up when they said they were gonna show up, loaded the car up and took off. They arrived and delivered it a little bit early but was not a problem. You always want something cheaper, but you also want it to arrive in good condition. I got what I paid for.
We're glad to hear that you were happy with our communication, pricing, and on-time delivery. We also appreciate that you trusted us to transport your vehicle safely. If we can help with anything else, please do not hesitate to reach out to us. -RK
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