Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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Reviewed Feb. 7, 2024
Their customer service was very helpful. They set up the transport pretty much right away, gave me a good quote for what it would be, and offered me a timeline. Also, they gave me a call back number, which was helpful. They arranged for my mother, who lives in Maryland, to pick up the car on the receiving end before I got there and my mother said the delivery went smoothly.
Thank you for taking the time to share your feedback with us, Peter. We are thrilled to hear that delivery went smoothly and you received excellent service from Montway. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 7, 2024
Montway was very easy to work with and they answered all my questions. I drove the vehicle to the port and turned it in to the driver there. Then, I picked it up in Hawaii with no problems.
Thank you for your positive review, Viviana. We appreciate your support and hope to see you again soon.
Reviewed Feb. 7, 2024
My Porsche 911 Turbo needed to go from Chicago to Naples, Florida so I went online and the overall reviews for Montway were awesome. I booked it and I had no problems. They did a great job and they picked up and delivered the vehicle when they said they would. Also, the price was right where I wanted it. I'll use them again if I move the car back up here.
Hello William. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received great service during your transport, and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Montway was very responsive and the quote was reasonable -- cheaper than driving the vehicle myself. Also, the driver was very good and flexible. They told me when they would deliver it and they delivered it when they said they would. It was a good experience overall.
Thank you for your positive review, Allen. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 7, 2024
Montway was able to get me a quote quickly. It was easy online and I was able to reach someone live. The rep was an awesome person and was really helpful and flexible. I do have one issue that we're working on, where they double charged my credit card and they don't have a record of that. They're trying to work out the accounting on that now.
Hello Matthew. Thank you for taking the time to share your feedback with us. We are happy to hear that you received great service from Montway, but are sorry to hear of any inconvenience you experienced. Please reach out to us at feedback@montway.com if you have any additional comments or concerns.
Reviewed Feb. 7, 2024
I've used Montway on four different occasions and I've been happy with their service, that's why I kept coming back to use them.
Thank you for your positive review, Lisa! We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 7, 2024
This is the second time I've used Montway and I've done well with them. Their price was a little higher than some of the other places but they were highly recommended. I still went with them and I'm happy I did. Their customer service is excellent and they were very attentive to my needs. They answered all the questions I had and they took care of us. We had to make a switch in the last minute and they took care of it for me.
Hello Carole. Thank you for taking the time to share your feedback with us. We are honored to have gained your repeated business and appreciate your positive comments. We look forward to assisting you again in the future!
Reviewed Feb. 7, 2024
Montway is trying to slip out of a driver damage claim that I've been after for six months. The driver smashed our car right into the back of a car on his transporter and we had eyewitnesses. As soon as he got down from the carrier, he just drove off and fled the scene. I've been trying to get Montway to do something and they do nothing. They just duck out of it and say they're just a broker. I've reached out to everything they have with no response and no callbacks. My customer right now is getting hung with a $2,000 damaged car because they don't have the balls to do anything. I've done 20 or 30 transports this past year with Montway and this has ruined my opinion of them.
Hello Denny. Thank you for taking the time to share your feedback with us. Damages are never an expected part of auto shipping, but they can happen, and we are sorry to hear there was an issue with this shipment. We hold every motor carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and we continually monitor to ensure compliance. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. For more information, please see our Terms and Conditions in the booking and dispatch emails you received, or at https://www.montway.com/terms-and-conditions.
Our Claims Team has been working with both you and the carrier and has provided you with your available options via email. Please reach out to claims@montway.com with any questions or concerns that you have.
Reviewed Feb. 7, 2024
We are happy with Montway. I had a good experience with their customer service. We weren't sure about the pick-up date until it was getting closer to it 'cause they were trying to find a driver. That seemed a little not as organized to us, but it all worked out fine. The vehicle also came in earlier than they originally said. The cost was reasonable too.
Hi Joan. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Everything was awesome in my experience with Montway. They let me put stuff in my back seat, which was not something many of the other places offered. That was a huge plus for me 'cause I didn't have enough to get a moving van. But I had too much to ship it there. I had a bunch of breakable stuff and I didn't wanna put it through that. It was very helpful getting to put it in my car and move it.
Their cost was also very reasonable. Even everybody I tell how much I spent, they're like, "Seriously? Why didn't I ship my car when I moved?" I said, “'Cause it's scary. It's not a fun process." It was terrifying talking to all these different people. But I felt like when I called them I got somebody who was there to help me and not just make money off of me.
Thank you for your feedback, Taylor. We understand shipping a vehicle can be a daunting experience, but our team is here to assist every step of the way. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 7, 2024
Working with Montway was straightforward. It's like, "This is what the cost is for a cross-country move. This is what the rules are. You can have some things in the car, but only up to this amount. And we'll give you a date and a driver when it's closer to your time.” They probably have a pool of people they contact. So, I didn't know who was moving the car until three to five days before the transport. The good thing I really liked about them was that the person who picked up the car is the person who's delivering it. There are no trade-offs. It was gonna go directly from where you dropped it off, where they picked it up, and then to your home.
The driver was communicative. We have security here. So, we had to call in. It was quite a big rig. He was very patient because we didn't really understand how big that thing was. So, it couldn't actually just pull into a parking lot. Things worked out, and we got our car. It was in great condition. Overall, there was nothing about the experience that was unclear. The amount was correct, and the deposit was correct. What I needed to pay in the balance was correct. So, I would recommend Montway.
Thank you for your glowing review and your recommendation, Christie! We are thrilled to hear that you had a positive experience with Montway Auto Transport, and we hope to have the opportunity to work with you again in the future.
Reviewed Feb. 7, 2024
I would highly recommend Montway. They did everything they said. What they quoted was what I paid. The transport went exactly as it was planned, and the driver was really very good.
Hello Linda. Thank you for your positive comments regarding your experience with Montway Auto Transport. We are delighted to hear that you received great service from the driver, and hope to see you again in the future.
Reviewed Feb. 7, 2024
The driver was on time and friendly, and he was very hard-working too. He had a lot of cars he had to deal with. I saw him working and he did a good job. Overall, Montway was excellent, and I would use them again in a heartbeat.
Thank you for your positive review, Mary. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
I had my vehicle transported from Maryland to Hawaii and working with Montway was easy and straightforward. The quotes and the price I paid were fair. The transport took around five weeks from the date of the initial pickup to the vehicle being delivered into Hawaii. The experience was perfect and I don't have any criticisms whatsoever.
Hi Darrell. Thank you for your positive review regarding your recent experience with Montway. We are thrilled to hear that your vehicle arrived safely to Hawaii. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 7, 2024
We used Montway coming down to Florida, and everything was perfect. The transport was scheduled to take about three days, but they allotted five. My son-in-law said everything went fine during pickup, and he had absolutely no complaints. Also, we had to change cars as well as the date, and the final price was acceptable.
Thank you for your 5-star review, Pat! It is great to hear that your vehicle arrived safely to Florida and that you had a positive vehicle transport experience. We hope to have the opportunity to work with you again in the future.
Reviewed Feb. 7, 2024
My experience with Montway was good. I got my vehicles transported safely and the driver arrived on time. They gave me a couple of days on when it was gonna arrive and pickup days and delivery. They asked if they could inspect the vehicles and if the vehicles were ready. They had me sign the documents and made sure everything was okay. The vehicles were dropped off at a tow truck company and they handled the delivery. They held my vehicles for five days until I moved over to the state where I had the vehicles transferred. It was free of charge. When it was time for me to receive the vehicles, he made sure everything was good. The cost was fair too. I didn't regret choosing the company at all. I didn't think it was overpriced or underpriced.
Hello Gideon. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport and the driver. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 7, 2024
The transport was from Detroit to California, and setup was easy. I got there and luckily, I was across from the mall, so there was a big parking lot. We had a lot of room to transport the vehicle. The truck driver also kept in contact and even waited for me to be there on time. He told me what time he was gonna be there, then I told him what time I could make it. He was willing to wait for an hour, and that was enough for me. Everything was good.
Thank you for your review, Cindy. We appreciate your positive comments regarding your vehicle shipment with Montway Auto Transport, and hope to see you again in the future.
Reviewed Feb. 7, 2024
Montway Auto Transport was straightforward. There was none of that feeling they tried to push anything on me. They worked with me all the way through. Also, they were available to answer every question along the way. They would get back and email to me as well to answer any concern that I had. And the delivery was great. Everything was good.
Thank you for your positive feedback, Rose. We strive to provide quality service and communication to our customers, and are thrilled to hear you were satisfied with the level of service you received. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 6, 2024
Working with Montway Auto Transport was professional. I'll probably use again when it's time to ship my car back.
Thank you for your feedback, Cathy. We appreciate your business and look forward to working with you again in the future!
Reviewed Feb. 6, 2024
I called two or three companies and Montway was the most responsive and their price was all within reason. I transported my vehicle with them and I didn't have to deal with their customer service much because it was so simple. We used them a second time to deliver our second car that we didn't even think we were gonna move down. The guy who brought our first car brought the second car down, too, and he was great.
Thank you for your positive review, Jennifer. We are honored to have gained your trust and your repeated business. Should you ever need our services again in the future, we are always here to help.
Reviewed Feb. 6, 2024
My wife and I travel for extended periods of time and it's easier to transport our car to where we're going. I've used Montway in the last two years and I was very happy with them. They were very easy to work with and whatever they promised, they delivered and I like that. Their quote was fair and they stuck to what they said. I'd like it to be less, but so would everybody else. It was a little more this year, but I didn't want there to be any chance for the receiving end, since it was my brother-in-law who was receiving the car, that they would end up having to write a check or give money to a driver. I wanted to pay it all upfront and that made the price go up a couple 100 bucks and I'm not sure why that's the case. But the car was delivered and they didn't have any problem with it. We'll be using Montway again in April and I hope to continue to use them as long as the service works out.
Hello Frank. Thank you for taking the time to share your feedback with us. It is great to hear that your vehicle was delivered safely and you were satisfied with the level of service you received. We are honored to have gained your trust, and look forward to working with you again in April.
Reviewed Feb. 6, 2024
I have a winter home in Florida and we needed to transport the car there from New York. The Montway rep I spoke to was a very nice gentleman. He told me about their different price levels and I found one that suited me. We made the arrangements for the pickup and towards the very end when it was time for the pickup, he said that the carrier that they wanted to use was gonna charge $50 more and he still thought that he could find another carrier. But at that point, I didn't want to get caught up with not having the car picked up and being there on time. I was charged $50 more than the original quote but service-wise, it was worth the extra $50.
The gentleman who came to pick up the car drove it to Florida. I asked him if I could take his picture because someone else was gonna be paying him and it was no problem. Everything went exactly the way it was described by Montway. I wasn't even there to receive the car. They were in contact with a good friend of mine and he received the car. He was very satisfied with the way everything took place. This was the first time I ever shipped a car so I had a lot of questions and they filled in all the blanks exactly the way they were. I will use them every year.
Hello Michael. Thank you for your positive feedback. We are honored to have gained your business, and thrilled to hear that you had a positive experience with Montway Auto Transport. We look forward to seeing you at the next move!
Reviewed Feb. 6, 2024
I shipped a small SUV and a minivan through Montway. It was good enough that I chose them as my transportation company. I liked their port-to-door pricing. I needed my vehicles dropped off at my door and they had the best pricing to do that. The customer service experience was fine. There was some mix-up where we had to change our plan. So, we tried to see if we could change some things up with Montway. The confusion was really on our end. So, we got it cleared up and things ended up working out fine. A printed bill of lading would be good for when they delivered the car.
Hello Michael. We appreciate your comments regarding your vehicle shipments and your suggestions. Thank you for taking the time to share your feedback with us, and we hope to see you again in the future.
Reviewed Feb. 6, 2024
I called a couple of companies and Montway was the one that said they could transport our convertible and do it with an interior transport. Also, they were not concerned about the add-on luggage rack that we had put on the car. I went with them and at the beginning of the process, it was a bit confusing because I had two or three different estimates emailed to me based on the same requirement and the same request that I had submitted. Then, after I selected one of them, I still kept getting communication based on the other estimate. It was almost as if multiple people were looking at my request.
The transport took a little less than a week. The driver picked up the car early based on our personal travel requirements and then, he kept the car in his trailer while he did other deliveries and brought us our car. He was personable and phenomenal. He communicated well and he was very attentive to our needs and concerns for our car.
Thank you for your review, Stephanie. We are thrilled to hear that your vehicle arrived safely and that you received excellent service and communication from the driver. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 6, 2024
There was a lot of communications with Montway as far as forms I had to fill out. There were forms for the transport and for the shipping that had to be done all online, and we had to make sure all the payments have gone through. Then I got a call from the driver that he would be coming by, and it was good because they said there was a two-week window. Within the first week, I got a call. He came over. I had two vehicles shipped. He took pictures of both vehicles before he put them on the trailer. Then we talked quite a bit about what they do. He put them on the trailer and secured both of them.
I took my own videos and photos, too, just to clarify how they looked before I shipped them out. I thought it was gonna be only four days because that was the impression I got with the person I talked to, but it took almost a month to get there. I was presuming they didn't have the ship filled, so they probably had to wait for more vehicles. The vehicles finally got to Honolulu. They called me and said that my vehicle is ready, I went down there, and we did a walk-around just to look at it, and then signed for the vehicle and departed. I have a camera inside my car, I grabbed the SD card and I looked at whoever drove the car out. They drove it.
It was interesting. I did get a little irritated by one of the drivers from the docking. He drove it in first gear, revved it high up the ramp into the ship and slammed on his brakes. That was the only thing that annoyed me. Otherwise, there's no damage on the car. It was just dirty. I was happy that they gave us car wash vouchers at the end. Overall, it was really good. My biggest advice to others is to make sure you get your gas below a quarter of a tank because that was super emphasized by the driver. He said that if it was a drop over it, the ship would reject the the car. So, that petrified me a little bit.
Hi Larry. Thank you for your review detailing your vehicle shipment to Hawaii. We appreciate your feedback and hope to see you again in the future.
Reviewed Feb. 6, 2024
I used Montway before and I was happy. I needed to get my car from Missouri to Florida so I went back to them. The guy who picked up the car was wonderful, courteous and knowledgeable. He was very polite. When they picked up the vehicle, they were able to come into my neighborhood because we didn't have any trees or poles. They parked at the back of our house. We drove the car around and we went through everything with the driver and he took a video of the car. He loaded it up, and it started to rain and I went inside. The car was in Florida when we got here on New Year's Eve. The quote was okay too. I would recommend Montway. I recommended them to another neighbor here and they transported his car back to New Jersey last year.
Thank you for your review, Marylou. We are honored to have gained your repeated business. Your recommendations to others is appreciated and we hope to see you again in the future.
Reviewed Feb. 6, 2024
They were very nice and easy to work with. They picked up my car when they said they were going to and they delivered it on time and at a convenient time for me. Everything went smoothly. I was totally satisfied and I would recommend Montway.
Thank you for your feedback, Jim! We appreciate your recommendation and hope to have the chance to work with you again in the future.
Reviewed Feb. 6, 2024
The driver met my mom and he was cordial with us. I was on the phone with his wife. She was helping to coordinate everything to keep me updated on the progress and the status of the delivery of the vehicle. The pickup was in Montgomery, Alabama and the drop-off was in Albuquerque, New Mexico. It was supposed to take a projected three days and it ended up being roughly three days. The driver was efficient. It was a total of at least 1,000 miles and he managed to expedite it some way. He pulled up in front of my new home. He rolled the vehicle off the ramp and pulled into the driveway. There were a couple of noted scratches. But he was very professional in having noted any scratches that he noticed prior to driving the vehicle and picking it up. The quote was reasonable too. I was pleased with it.
Thank you for taking the time to share your feedback with us, Michael. It is great to hear that you received excellent service from the driver during your recent shipment. We strive to work with the best carriers in the industry, and we are thrilled to hear this carrier provided thorough service. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 6, 2024
The transport from New York to Florida took about five days. I was disappointed at the point of arrival because I wasn't there to receive the car. They got there too soon. They told me they would be on the day of or the day after and they were there two days early. Luckily, I had someone there to pick up the car. But the fellow who picked up the car was very good. The people that were here told me that he couldn't come down my street ‘cause it was too big. So he had to park about a block away. Somebody drove the car to him and he picked up my car and drove it back to the house. The vehicle came in good shape too.
Thank you for your review, Ostap. We are sorry to hear of any inconvenience you experienced at delivery, but are pleased to hear that your vehicle arrived safely to the final destination. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 6, 2024
I had a great experience with Montway from start to finish. They have good follow-through. Their website seems to be a good business. It has good feedback from clients. It gave you all the information you needed. They also returned my call quickly. If I had a question and I called the Montway office, they were there to answer the call. They showed good service skills. I also had the number of the driver and I was able to contact him. I was also happy with the quote they provided. The rate was very fair because it was an open transporter. I had a friend drive the car down and his expenses were far more than Montway's. It was a very good thing for me to do. They were also very nice to deal with. I'm gonna use them again to take the car up back north.
Hello Pat. Thank you for your glowing review! We are thrilled to hear that your vehicle arrived safely, and are honored to have gained your trust. We look forward to working with you again soon.
Reviewed Feb. 6, 2024
It took a while to get one phone call but Montway answered my questions. I was calling almost every week and they told me they got it under control. I felt confident. My driver was fantastic. He saw how concerned I was to see how he loaded my Jeep up there. He was very patient ‘cause I was standing there, groaning the whole time he was driving it up there. The truck got here before we did. I had a friend waiting for the driver. They called me and said they'd be here in an hour. I called my friend and he was there, got the keys and brought it here to our condo. It worked out perfectly. The payment was easy. We had shipped our vehicle same distance a couple years ago. It was comparable to what the increase in prices are from several years ago to today. I have referred at least two people to Montway.
Thank you for taking the time to share your feedback with us, Diane. We appreciate your business and recommendation to others, and hope to see you again in the future.
Reviewed Feb. 6, 2024
My experience was very good. I’d use Montway again.
Thank you for your feedback, Jack! We appreciate your support and hope to see you again soon.
Reviewed Feb. 4, 2024
Transport from right outside phoenix arizona to hilliard ohio, no problem. Would use again if needed. Transaction was easy and fast. Would recommend to future customers. Service was great and driver was polite and cautious with my vehicle, very professional. Communication was very regular on progress of shipment locations and time of delivery.
Thank you for your positive review, Robert. We strive to provide quality service and communication to our customers, and are thrilled to hear you received just that. Your recommendation is appreciated and we hope to see you again soon.
Reviewed Feb. 4, 2024
I have used your company to send two cars to my sons, one in Tennessee and the other in Kentucky! I just wanted to say you did an excellent job on both. They each got their car and SUV, and I am very happy with the work you have done. Thank You very Much.
Ralph
Thank you for your positive review, Ralph. We are thrilled to hear that both vehicles arrived safely to their final destinations. Your kind words are appreciated and we look forward to working with you again in the future!
Reviewed Feb. 3, 2024
I am extremely happy with the service Montway provided. When I needed my car to be transported to a different state. My car was taken care and delivery with care. I take good care cars. I feel that the people involved in the process of transporting my car were very careful and responsible. The drive was very professional and accommodating. I would give him a 5 stars plus.
Thank you for your feedback, Sandra. It is great to hear that your vehicle arrived safely and that you received excellent service from the driver. We hope to see you again in the future!
Reviewed Feb. 2, 2024
I checked around first and decided on Montway due to all the positive reviews, and I’m glad I did. When I talked to the representative we went through all the details of how my bike would be secured and transported, also pricing. I decided on from my door in Everett Washington to their receiving location in Phoenix Arizona. They picked up my bike on time and at my location, the driver was professional and he inspected my bike for any imperfections, and I took pictures. He then filled out a invoice that had prints of the different sides of a motorcycle. He was unable to note any preexisting damage, I’m proud to say my bike is in near perfect condition. He then let me drive it up on the motorcycle pallet and he secured the bike to the pallet, being careful not to damage the bike he loaded the bike on an enclosed truck and away he went.
Montway notified me of the bike's progress to Phoenix, the bike actually arrived ahead of schedule. I called the location in Phoenix and due to weather I wouldn’t be able to pick it up for about a week, they assured me that it wouldn’t be a problem. So about a week after it arrived I called and told them I was on my way. When I arrived I was treated very professional and when they brought the pallet around with my bike on it everything was good just as it was when it left Washington. I will definitely recommend and use them to ship my other bike when the time comes.
Hello Anthony. Thank you for taking the time to share your feedback with us. It is great to hear that your motorcycle shipping experience exceeded your expectations and that you received excellent service from both Montway and the driver. Your recommendation is appreciated and we hope to see you again in the future!
Reviewed Feb. 2, 2024
Excellent door-to-door service. Car arrived a few days after pick up. The driver was courteous and experienced. He stated some of the cars on the carrier were owned by repeat customers. I paid an extra $100 in order to fill up the back seat. My car arrived in perfect condition. I would definitely use Montway again if the occasion should arise.
Hello Marian. Thank you for taking the time to share your feedback with us. It is great to hear that you received great service from the driver during your shipment. We appreciate your 5-star review, and hope to have the opportunity to work with you again soon!
Reviewed Feb. 2, 2024
Very happy with the two gentlemen who delivered my car. They were actually ahead of schedule. Highly recommend Montway. They kept me informed where they were and were very accurate on the time that they arrived. They unloaded the car very quickly and were very helpful and very friendly and very good.
Hello David. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were satisfied with the level of service you received from both Montway and the driver. Should you ever need our services again in the future, we are always happy to help!
Reviewed Feb. 1, 2024
At first, I was skeptical about using your company because I have never heard of your company while living in Hawaii. Pretty much everyone in Hawaii uses other companies, too many to list but noticeably recognize by locals and recommended by friends and family members. After doing homework on these "other" with BBB and other review sites, it was an easy choice, Montway was the obvious. As my earlier reviews with other sites I have recommended your company hands down. Great company to work with and very reasonable prices. MAHALO..
Hello Ben. Thank you for taking the time to share your feedback with us. We are honored to have gained your business and your trust. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 1, 2024
Absolutely the best! Shipped 3 cars out here in Florida from WA. Great service with both dispatch and driver. Car arrived just as it loaded. Would highly recommend Montway Auto Transport to ship any automobile. Everything they told me would happen, they were spot on! Appreciate the honesty and communication. Thank you so much~
Thank you for your glowing review, Elena! We are thrilled to hear that you received excellent service from both Montway and the driver. Your recommendation is appreciated and we hope to see you again soon.
Reviewed Feb. 1, 2024
I have shipped my car cross country multiple times and this is the worst experience I have ever had. Montway is expensive. I paid a premium over other businesses because of the advertised promptness of pickup and delivery. Unfortunately they failed in both respects. The pickup was delayed by 1 day and the transport time was extremely delayed. Even ignoring the late pickup, the delivery was late. They advertised 7-9 days when I paid. It took 13 days. No one would address my concerns during transport and I got no response when asking about the delayed pickup or 4 day late delivery. The driver refused to do door to door pickup or delivery even though I have easy street access at both locations. To top it off the car was delivered filthy and missing a half tank of gas with no explanation. Don't pay the premium, use a cheaper service as Montway is clearly not worth the extra money.
Hello Daniel. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced during your recent shipment. Due to the nature of the auto shipping industry, we are unable to guarantee any transit dates as changes can occur at any time due to traffic, weather, mechanical issues, etc. Unfortunately, in this instance, the truck experienced some mechanical issues that resulted in changes to the delivery date.
Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Our Claims Team has been in touch with you and has requested additional information from you via email. Please respond to the email you received from claims@Montway.com at your earliest convenience.
Reviewed Feb. 1, 2024
Excellent customer service. Excellent driver delivered car timely and he was very courteous, answered all my questions. I highly recommend this service to others. My car was shipped from Florida to NY with no issues. Thank you to their customer service staff and to the driver of the transport. This is an overall excellent auto transport service.
Hi Jane. Thank you for your positive review. We appreciate your recommendation to others, and we hope to see you again in the future.
Reviewed Feb. 1, 2024
I had a great experience, I called them on Thursday night to book it, they found a driver on Friday, he picked up the car Saturday morning in MA and delivered it Monday morning to FL. Smooth and easy process, and no damage to the car. Everyone communicated effectively and were very responsive.
Hello Ricky. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received excellent communication and service throughout your shipment. We hope to see you again soon!
Reviewed Feb. 1, 2024
Our car was delivered from Florida to Maine, the driver was great at communicating and his eta was spot on. Highly recommend to everyone. And will use Montway again for my own vehicle. The care was excellent and the price was very affordable and comparable. Our driver was very professional, courteous.
Hi Contessa. Thank you for taking the time to share your feedback with us. We are thrilled to have gained your recommendation and look forward to seeing you again in the future!
Reviewed Feb. 1, 2024
Price very reasonable. Booked on a Sunday night and vehicle was picked up on Tuesday. Car arrived Friday same week. Unfortunately I do not remember the name of the driver who was very nice and took good care of my car on its long journey. They made everything easy. Thank you!
Thank you for your positive feedback, Teresa. It is great to hear that you received excellent service from both Montway and the driver. We hope to see you again in the future!
Reviewed Feb. 1, 2024
Friendly/prompt/on time. Easy to work with. I have used this company before on a move from Arizona to Florida. Service has been consistent. Would use again. Vehicle was in nice shape when it arrived. Selected unload area was roomy with good access and little traffic. Driver has always been neat, polite and courteous.
Hi Randy. Thank you for taking the time to share your feedback with us. We are delighted to hear that we have gained your trust and that your vehicle arrived safely. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 1, 2024
This is the second time I’ve used Montway Auto Transport to transport my car long distance. They are always professional and dependable. There are never any unwanted surprises. The two men who picked up and delivered my car were nice, professional and perfect. I have absolutely no complaints and no problems. I highly recommend Montway Auto Transport for auto transporting.
Hello Billie. Thank you for taking the time to share your feedback with us. We are thrilled to have gained your business and your recommendation. Please let us know how we can assist you with your future moves!
Reviewed Feb. 1, 2024
Montway did an excellent job of transporting my 2008 Porsche Cayman. The price was reasonable. There were no changes to the price when the car was delivered. I was frequently updated as to when the car will arrive. The driver was very friendly and took very good care of my new car. It arrived in excellent condition.
Thank you for your positive feedback, Douglas. We appreciate your support and hope to see you again in the future!
Reviewed Feb. 1, 2024
I recently had the pleasure of using Montway Auto Transport to move my vehicle across the country, and I am thrilled to share my exceptional experience with this outstanding company. The online quote tool was straightforward, allowing me to input all the necessary details and receive an accurate estimate promptly. The competitive pricing offered by Montway was not only reasonable but also inclusive of all potential costs, eliminating any surprises along the way.
Their customer service team was always accessible, responsive, and knowledgeable. They patiently addressed all my queries, ensuring I felt confident and informed throughout the entire process. Their commitment to customer satisfaction was evident from the beginning. Once I confirmed my booking, the logistics and coordination were seamless. Montway efficiently assigned a carrier for my vehicle, and I received regular updates on its status.
The carrier assigned to transport my vehicle was professional and experienced, ensuring the safety of my car throughout the journey. Montway's attention to detail and commitment to the highest industry standards were evident in the flawless condition in which my vehicle arrived. The entire process was stress-free, and I felt confident that my vehicle was in capable hands. The combination of reliability, transparency, and excellent customer service makes Montway Auto Transport a top choice for anyone in need of auto transportation services.
In conclusion, I wholeheartedly recommend Montway Auto Transport to anyone seeking a trustworthy and efficient partner for their vehicle transportation needs. My experience was nothing short of outstanding, and I am grateful for the peace of mind they provided during a potentially stressful time. Montway truly exceeded my expectations, earning them a well-deserved five-star rating.
Hello Kaushik. Thank you for taking the time to share your feedback with us. We are honored to have gained your recommendation, and your 5-star rating. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 25, 2024
I needed to transfer a car out to Scottsdale and when I hired Montway, they picked it up in Indiana when they said they would. The driver and I walked around and took pictures all the way around. He was a very nice young man. Then, they got it in Arizona sooner than they said they would. The transport was scheduled to take four days and it took three. The driver contacted the delivery location the day before he got there. The final price was also right on the quote that they figured and there was no difference. So I was really happy.
Hello Douglas. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport. We appreciate your business, and hope to see you again soon!
Reviewed Jan. 25, 2024
The interaction I have with Montway was first online with the chatbot on their website. Then, there were a couple of phone calls. They called me to make sure that I understood what was the service itself. In the beginning, it was kind of hard to have an approximative timeline on when the car will be delivered. They didn't want to say something that will tie them down. But apart from that, everything was very good.
Once we organized the dates, they assigned a trucker to my case and that gentleman called me a day before coming into my area. He picked the car up and throughout the week of shipment, we were exchanging texts for updates. There was a delay at the delivery but that was okay. He made sure that I was informed. It was overall a very good experience.
Thank you for your 5-star review, Thierno. We appreciate your comments on your experience with Montway and the driver, and hope to serve you again in the future.
Reviewed Jan. 24, 2024
I needed to get my car from Wisconsin to North Carolina. I reached out to Montway, and they were very consumer-friendly. They were thorough and responsive. They gave me the options available, and I was able to select one that fit for me. They arrived as they said they would. They inspected the car, transported it down here, and the car was in great shape. They delivered it within the timeframe they gave me and they got it as close to me as they could possibly get it, so I was very happy all around. The quote was in the ballpark for what I would have paid anywhere else. I didn't shop at all, but I had a sense that it was a fair price. Montway did a great job. If my friends are looking for a shipper, I would tell them to consider Montway.
Hello Tom. Thank you for taking the time to share your feedback with us. Your recommendation to others is greatly appreciated. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 24, 2024
Montway did a great job. I've been using them the last few times. I use them every year, taking my car to North Carolina and bringing it back to Florida. Normally, the transport is quick, but one time, it took four days, when it should have taken two, because the truck broke down. Besides that, the drivers are very nice. Sometimes, Montway has guys that speak English, but then they give a driver that can't speak English. Still, it works out and they do a good job. I'm not complaining. I haven't had a problem with Montway, and I'm gonna use them again.
Hello Joseph. Thank you for your honest feedback. We appreciate your business and hope to see you again in the future.
Reviewed Jan. 23, 2024
I would recommend Montway Auto Transport to anybody. I dealt with them and they picked the truck up when they were supposed to. They also had it here when they were supposed to. There were nine cars on the carrier that the driver brought and dropped off in other places. It took a week. I wasn't in a rush, so it worked out perfectly.
Thank you for your recommendation, Bryan! We appreciate your kind words and look forward to seeing you again in the future.
Reviewed Jan. 23, 2024
Montway Auto Transport's cost was comparable to other companies. Also, Montway's driver was on time. Very communicative and gave us a lot of confidence that the vehicle would be transported in a timely fashion. The highlight was the personal relationship between the guys that came over and all was very good. They stayed in touch with us, let us know where the vehicle was, where they stayed overnight and got up to the next day, and where they went.
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were satisfied with the level of service you received from both Montway and the driver. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
This was the second time I've used Montway and it's gone well. My experience has been good.
Thank you for your 5-star review, Cathy. We are honored to have gained your repeated business, and hope to see you again in the future!
Reviewed Jan. 23, 2024
Montway Auto Transport was responsive. Signing up was seamless. Using them was worth the price.
Thank you for your positive review, Samuel. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
Montway Auto Transport was the first to respond. And the process seemed simple. The cost was fair compared to the other options that I had at the time. It was more affordable. That was one of the main reasons I decided to go with Montway too. Whenever we had any issues, Montay got them resolved quickly. Also, the driver was good at communicating, very friendly, and provided me with frequent updates along the way. I appreciated that. And he delivered the car a day earlier than scheduled.
Thank you for your positive review, Devon. We are pleased to hear that you received excellent communication and service from both Montway and the driver. Should you ever need our services again in the future, we are always happy to help!
Reviewed Jan. 23, 2024
I had a tough timetable because I couldn’t have the driver come too early and deliver because I was coming from Pennsylvania to Florida. I wouldn't be down in Florida in time to take the call. So, it was needed to be scheduled properly. And it was. It was right on time. It was a good experience all the way around. Everything worked swimmingly. Plus, the cost was reasonable.
Thank you for your 5-star rating, Don! We appreciate your support, and hope to see you again down the road.
Reviewed Jan. 23, 2024
The timeline for the pick up and delivery was perfect and the cost was very appropriate. The reps kept us informed as to what was going on. They were very receptive to my requirements and seemed to be very on top of it. The driver that Montway hired was exceptional. He took very good care of the vehicle. It was a non-working vehicle and he knew how to transport it. He did an excellent job.
Thank you for taking the time to share your feedback with us, Clifford. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
I was very pleased with Montway Auto Transport. I didn't have a lot of communication up to the day off. So, I had to call logistics. Maybe it was me being nervous. But they were there exactly when the driver said. He was in touch via text, which was fine with me. He delivered my car early. He was pleasant. Montway Auto Transport quoted me a price, and they stayed to it. I was very satisfied. I would highly recommend them to anybody.
Hello Debra. Thank you for taking the time to share your feedback with us. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
I liked the response by Montway Auto Transport, and I decided to go with them. Also, the quote was in the ballpark of the others that I inquired about. Montway was $15 more. But I liked the way they handled it, so I went with them. There were a couple of technical problems. But there was one particular woman. She was the dispatcher. I ran into a couple of questions. And she was extremely helpful until the day the movers came. When they said they would come on such date within a window, I needed to know accurately. There were some issues with them reaching me on my cell phone. Other than that, it went smoothly.
The car was picked up in Cherry Hill, New Jersey, and delivered to Denver, Colorado. It didn't take more than five days. But what was great was they came, and picked the car up. The truck driver got my car, put it on the rack, and off it went. It was simple. My utmost concern was they would not deliver the car before I got to Denver. But they delivered it the day after I arrived, which was perfect. I was very satisfied. We'll use Montway again because I need to send my car back. When anybody asked me, I said, "Montway."
Thank you for your positive review, Joan! It is great to hear that your vehicle arrived safely and in a timely manner. We hope to have the opportunity to work with you again soon.
Reviewed Jan. 23, 2024
The quote was more expensive than some of them. But anyone willing to ship my car from Reno to Tennessee for 500 bucks seemed too good to be true. The driver sent me a tentative date on when they will pick up the car. We did the inspection and he drove it up. I flew to my destination and the next day, the car was there and I finished off the rest of the payment. It was easy. He was contracted but he was great.
When you're shipping your car with personal belongings, then you wanna feel safe and secure with that decision. So going to Montway, as opposed to going to any of the 100-plus entities that called me made sense. If people know a shipping company and they trust it, by all means, do it. But if not, Montway is a safe company to use. My experience with them was seamless. The vehicle came in good condition and all the contents inside were good. The driver communicated with me throughout. So, Montway checked all the boxes on what my expectations were for them. If someone saw a review for Montway and saw that a customer like myself had peace of mind and a good experience, then hopefully, that gives them the same feeling.
Thank you for your review, Max. We truly appreciate your positive comments regarding your vehicle shipment with Montway Auto Transport and the driver. Should you ever need our services again in the future, please do not hesitate to reach out to our team for assistance.
Reviewed Jan. 23, 2024
I moved from Florida to Massachusetts and the vehicle came on the day I flew in. It was perfect. The driver had my number and I had his. I told him what was happening, that I was flying in that morning. The delivery was not easy because where my sister lives is a dead end street that's not blocked. I waited at the end of the street and I stood there until he came. He was able to just pull up on the side of the road rather than come down the street, which would have been disastrous. He got the car off within a matter of minutes, we signed the papers, and we waved goodbye. Montway was amazingly patient with me and they were always pleasant. I always had one guy I could talk to and it worked out beautifully. They were all delightful to deal with.
Hi Evelyn. Thank you for your positive review. We are thrilled to hear that you had a perfect vehicle shipping experience. Should you ever need our services again in the future, we are always happy to help!
Reviewed Jan. 23, 2024
I've used Montway Auto Transport many times and I will continue to do that. It has always been a good experience. It's easy to schedule with them. And their transport team is friendly and communicative, and no damage to the cars. Also, the cost is very reasonable. The most recent was I shipped a car from Kansas City to Arizona. It arrived today early, which was excellent. That is consistent.
Hello Charles. Thank you for your 5-star review. We appreciate your support and look forward to seeing you again in the future!
Reviewed Jan. 23, 2024
Montway Auto Transport did a great job by comparison to the other company that I've used. So, I would use them again. I contacted Montway, they contacted me. I paid them a deposit. I'm good at communicating with people that use English as a second language. There was a limited English language-speaking crew that came to me, and that's fine for me. They communicated very clearly. And they did a good job. After completion of delivery, I paid them in Montana. They were fast. The car came undamaged. So, it was a good experience. I was happy to pay them.
Hi Elizabeth. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport. Should you ever need our services again in the future, we are happy to help.
Reviewed Jan. 23, 2024
I spend the winter in Utah, so I transport my car out and back and Montway has always been very good to work with. They're very professional and they've picked up and delivered my car on time. I've never had a bit of damage and the drivers have always been professional. I would encourage others if they had a need to use Montway.
Thank you for taking the time to share your feedback with us, Leon. Thank you for your recommendation and we hope to see you again in the future.
Reviewed Jan. 23, 2024
The transport was very smooth. It was without incident and they were very efficient and flexible on the pickup and prompt on the return. It was good service, and sufficient.
Thank you for taking the time to share your feedback with us, Thor. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
Scheduling the transport with Montway took a while because you gotta line up the trucks going from one place to another. So it took about three weeks to get it done. But it was handled well. The only thing that I had to adjust to was where we were having it shipped to was California from Iowa and we wanted it delivered after we got to California, and they delivered it before we got there. And that has to do with the truckers that they have to use. I understand the scheduling situation. But I had to get a friend of mine to go down and monitor that and take the car. My friend also had to pay Montway and the driver.
I had a phone number that I could call and the communication was okay with the driver, except he spoke broken English a little bit so he was hard to understand. But he handled that. When he picked up the car, he was very good at what he was doing and we got along just fine. Montway did the job that they were paid to do and lined it up. It's just, I realized their scheduling problems with trucks when they load up cars from Minneapolis to Des Moines and then drop some off, and pick up some cars here and there. So it's a scheduling nightmare for the driver. But they pulled it together about as best as they possibly could. So, I had no problem with them.
Thank you for taking the time to share your feedback with us, Gary. We appreciate your detailed review regarding your recent vehicle shipment with Montway Auto Transport. Should you ever need our services again in the future, we are here to help!
Reviewed Jan. 23, 2024
We originally had the car at my apartment but depending on the day, I was able to change it to my workplace. The driver came and we took pictures all around the edge of the car to make sure if there were any dings, we could inspect it. Papers were signed and he loaded the car and went on his way. The driver was helpful. I informed him that I had an AirTag in my car to track just how it was going on the way. He was completely fine with that and told me about one of his experiences with it. The last time I got the car shipped from Texas to California, I was expecting it to take five to seven days, which is why I sent it a week in advance. And it was delivered in three days. Montway is super quick, easy and reliable.
Hello Johann. Thank you for taking the time to share your feedback with us. We appreciate your kind words about Montway and the driver. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
Setting up transport with Montway is all very easy. We set it up over the phone. They were also on time. They picked the vehicle up one day and delivered it the next.
Thank you for your positive review, Susan. We look forward to the next move!
Reviewed Jan. 23, 2024
I worked with Angel and he was very helpful. The drop-off of my vehicle was fine. The driver found a spot out on the road because it was hard in our community maneuvering. He was very nice. It was quick and easy.
Thank you for taking the time to share your feedback with us, Loretta. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 23, 2024
Everything went smoothly in my experience with Montway. I was pleased that everything fell into place. They picked up the vehicle in the morning on a Monday and they delivered it Tuesday morning. The communication with them was fine.
Hello James. Thank you for your positive review! We appreciate your support and hope to have the opportunity to work with you again in the future.
Reviewed Jan. 23, 2024
Their customer service is good. They are responsive. From the time I inquired about the delivery of the car, everything went smoothly. Montway directly connected me to the guy who transported my car. I'd never shipped a car before, so I was wary about passing my keys off to some random person. But it was a good experience at the end of the day. I went with an open transport. The quote was quite reasonable. I also had the business number of the driver. I was able to text or call. I hope they can start to implement a tracking system where I can just look online though.
Hello Sydni. Thank you for your 5-star review. We appreciate your kind words on our services, and hope to see you again in the future.
Reviewed Jan. 23, 2024
My experience with Montway was great. The company that picked the vehicle up had great communication and they got the vehicle there perfectly and in a timely manner. I got text updates and all that jazz. They were wonderful. I would use them again in the future.
Hi Bradley. Thank you for your positive review. Should you ever need our services again in the future, please do not hesitate to reach out to us.
Reviewed Jan. 23, 2024
Setting up transport with Montway was good. Montway did a very good job except when they said the vehicle was gonna take a week but it took almost two weeks and a couple of days. They put it on to a secondary carrier and it took a while to come here. But they kept me informed all the time. Everything was fine.
Thank you for taking the time to share your feedback with us, Deonanan. Should you ever need our services again in the future, we are always happy to help!
Reviewed Jan. 23, 2024
My experience setting up transport with Montway was excellent and easy. The condition of the vehicle when it arrived was great.
Hello William. Thank you for your 5-star review. We appreciate your business and hope to see you again in the future!
Reviewed Jan. 23, 2024
I had a very good experience with Montway. They kept their bargain to the deal. We met them a mile or two away. It was convenient.
Thank you for taking the time to share your feedback with us, Deborah. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 22, 2024
I called Montway initially and have them give me all the information about what the transport would cost, what the procedures would be, and when they'd be available. They did a good job of answering all my questions. When I decided on the dates I was going to use them, I called them back. It was my first time using a hauler and they did an outstanding job. That included the person that picked the cars up and dropped them off. They did everything on schedule. They didn't put a scratch on the car. I was very pleased. I'll try to use Montway again when we go back from Florida to Indiana in May.
Thank you for your glowing review, Chester! We appreciate your kind words and your business. Whenever you are ready to ship back to Indiana, we are here to help!
Reviewed Jan. 22, 2024
I was moving across the country and I was shipping my Hyundai Sonata. I looked at one other company but my sister had used Montway before so I went with them. The quote was good and the cost ended up being a little bit lower. Also, the car got dropped off about five days early and the driver communicated well. He was really good.
Thank you for your review, James. We appreciate your support and hope to have the opportunity to work with you again in the future!
Reviewed Jan. 22, 2024
I shipped cars from St. Louis down to Boca Raton, Florida. The price was right and they showed up fine. I've used other shippers and Montway is much better.
Thank you for taking the time to share your feedback with us, Todd. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 22, 2024
I live six months a year in Portland, Oregon and six months a year in Boca Raton, Florida. Montway came to my apartment house in Portland, checked my car, put it on a flatbed truck, and took it away. They told me when they were gonna have it and then they told me when they had it and delivered it on time. The service cost $1,500, which was pricey, but it's taking an expensive car and driving it in a truck all the way across the country. Everything was fine, and I made the decision that they're gonna do the return shipping of my car back to Oregon when my stay here in Florida is up.
Hello Bernard. Thank you for taking the time to share your feedback with us. It's great to hear that your vehicle arrived safely to Florida. When you are ready to ship back to Oregon, we will be here to help!
Reviewed Jan. 21, 2024
Montway Auto Transport is very reliable. I love that I can do most of the transactions over the internet. It's very easy to do business with them. The car was delivered on time, no damage.
Thank you for taking the time to share your feedback with us, Glee. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 21, 2024
We had a great experience with Montway. The quote they provided was very fair and honest. They helped me schedule the visit at a time when they could give me an accurate quote. They warned me that it could change, so they're very transparent about things. The quote they gave me is what I anticipated to pay, so I wasn't surprised with that. The driver was great. They were very accommodating. They got to town before I did, and they made a special arrangement to deliver the car to me.
Thank you for taking the time to share your feedback with us, Charles. We are thrilled to hear that you were satisfied with the level of service you received. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 21, 2024
I liked Montway's reputation. Setting up the transport went really well. I did it on the phone and the person I dealt with was great. Our car got here when it was supposed to and everything went well. The driver was fantastic. He did everything he was supposed to, and was polite and respectful and then he moved the car on the trailer. So, he knew what he was doing.
Hi Marsha. Thank you for taking the time to share your feedback with us. We appreciate your kind words and your business, and hope to see you again in the future!
Reviewed Jan. 21, 2024
Montway Auto Transport delivered what they promised. It was well worth the price, far more economical than driving the motorcycle back across the country myself. So, I would do it the same way again. I went on Montway's website, filled out some information. They gave me a call, collected the information to confirm it. They were straightforward. We had the transport arranged in a short number of minutes. It was a nice call.
I arranged this many weeks ahead of time. But they stayed in communication in email. As the time got close, they called me again to confirm everything. I didn't spend more than 20 minutes on the phone with anybody, which is great. And went off without a hitch. They were helpful and clear. They were very focused. Called to check on status, they were happy to do it. They were very quick about it. They told me exactly what the status of things were. And the quote was less than I expected.
The day before the motorcycle was ready to be delivered, Montway Auto Transport gave me a call to say, "It's about ready. We're gonna be in the area in the morning." They gave me a time window and they were exactly what they described. They delivered it the morning they said they would. It was on a truck with a couple of guys who knew what they were doing. It's wrapped in a pallet and straps. The man strapped it and lowered it out the back. And there was my motorcycle in perfect condition. It was overall a positive experience. It's nice in a world of less and less service these days.
Hello Jonathan. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your motorcycle shipment was a positive experience and that your motorcycle arrived safely. Should you ever need our services again in the future, please do not hesitate to reach out.
Reviewed Jan. 21, 2024
I ship my cars back and forth to Florida and Montway’s reviews online and the price made me decide on them. It was a fair cost and had good value. The service was excellent.
Thank you for taking the time to share your feedback with us, Warren. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 21, 2024
I love Montway's service. They picked up the car when they said they were going to and they delivered it in good shape. They transported my car from Massachusetts to Florida and it took five days, which was a little longer than I expected by a day. I also ended up calling them just to try to get an approximate delivery day so that I could make plans because I was already here in Florida and I had a friend that was going to drive me to get the car. And they were great. They contacted the driver, got back to me and told me exactly where he was and what time I should be in the location where we were meeting, and he was there.
During delivery, I arranged with the company to meet me at a parking lot of a large store, where half of the parking lot would be empty because the stores were not all rented out. So, the truck was able to pull right straight into the parking lot and the driver very quickly moved all his levers and hydraulics and got my car off the carrier. Then he went over it with me and we inspected it. He took pictures and showed me the pictures he took when he picked it up, and there were no problems. So, we shook hands and he went off.
But they increased the price and did not stick to their quote. But even with the increase, the price was fairly reasonable and they explained why they had to increase the price. It was because the cost of diesel fuel had gone up so much since the initial quote was done, which was way in advance of my needing the service. So, I was not upset about having to do that. All in all, Montway was easy to deal with and book. Although, initially, there was a little kerfuffle because the driver they first contracted with wanted to pick up the car before I said the date that they could pick it up. So, they had to redo that and get a new driver. They followed up and they followed through. They also did not bug the crap out of me when I logged in and filled the form out online. They simply contacted me once, gave me a quote, and told me to let them know. Other companies that I did that with called and emailed me constantly for weeks afterwards.
Hello Marlene. Thank you for taking the time to share your feedback with us. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 21, 2024
I like the price of Montway. They gave a good quote. The rep answered my calls and my questions. Everyone was very nice. Everything was perfect in my experience. My son and daughter-in-law were at the destination and they accepted the car when the vehicle got here. It went very smoothly. I'm gonna use them again when I go back to New Jersey.
Thank you for your feedback, Barbara. We appreciate your business and look forward to seeing you again soon.
Reviewed Jan. 21, 2024
The guy I dealt with at Montway was Jared and he was extremely professional. I felt pretty confident that we were gonna get good service. The driver was okay. When he picked up the car in Maine, he was in contact with us sort of sporadically and eventually told us he would meet us at the parking lot that I arranged for him to go to. He told me he would be there at a specific time and he was about 15 minutes late but loading the vehicle on the auto transport went smoothly.
The driver wasn't terribly communicative and he could have done a better job. One problem we ran into was we forgot to take the E-ZPass device and put it in foil. Everywhere that the driver went driving our car, we got charged tolls. When we tried to contact the driver to give us information on where he'd gone so that we could contact the different States we had gone through and try to recuperate our money, he was very difficult to contact. He wasn't helpful in telling us where he'd been so we ended up paying all of those tolls. He could have done a lot better job in helping us out at the end. But he did deliver the car on time and I don't have any complaints about the timeframe.
Hello Steven. Thank you for your feedback regarding your recent shipment. We are sorry to hear of any inconvenience you experienced regarding the acquired toll fees. In the future, your order confirmation email and Bill of Lading can be used to dispute any toll fees that may occur with the toll company. Please email us at feedback@montway.com with any comments or questions you have.
Reviewed Jan. 21, 2024
It was a little hard to communicate in the beginning. I don't know if I was calling at a bad time or not. But I was able to figure things out and things got easier as time went on. Everything went perfect. The car was fine and it was easy enough to pick it up and get it.
Thank you for your feedback, Gary. We appreciate your business and hope to see you again in the future.
Reviewed Jan. 20, 2024
I talked to the driver when he came to pick up the bike. He was very friendly and professional. He notified me when he arrived and delivered the bike, and that was the planned time. However, Montway Auto Transport's quote was more expensive than HaulBikes. So, when I saw that, I hesitated. But since it looked like it would be quick and quality service, I thought, “Okay. Let's do this.” I was not happy about the price, but the combination of quality of service and speed of delivery was worth it. I'm thinking of having a few bikes transported again. I'll probably also get a quote from Montway. That means I'm happy enough with the service that I'm considering requesting their service again.
Hello Philippe! Thank you for taking the time to share your feedback with us. We are thrilled to hear that you chose to work with us to ship your bike. We hope to see you again in the future!
Reviewed Jan. 20, 2024
Montway was really good. They picked up the car at the right time and they delivered it the day after we arrived. So, it was fantastic. I was totally thrilled with the service. I talked to the driver and he told me to be there the day after we arrived, and it was perfect timing. So, it all worked out well.
Thank you for your positive feedback, Peter. We appreciate your support and look forward to seeing you again at the next move!
Reviewed Jan. 20, 2024
Montway Auto Transport was great. I found them online, contacted them, and they were quick and easy to work with. All went well. And the quote seemed reasonable.
Hello Warren! Thank you for taking the time to share your feedback with us. We are thrilled to hear that had a positive experience with Montway. We hope to see you again in the future!
Reviewed Jan. 15, 2024
Montway is precise. They're very flexible in terms of trying to pin down a date. We always have a little trouble with the window, but they're accurate on getting you the date you want to be picked up. The first time, I was a rookie, but the second time, I knew exactly what to do and everything went off without a hitch. Once you understand what they're doing, it's very efficient.
They're very good at using the computer and your cell phone to keep in touch with you. They said, "We will be there between 11:00 and 12:00." When they were closing in, they sent me a message on my phone. They have a long trailer. They met me in the parking lot almost at perfect time and dropped the car off. They know exactly what to do. Compared to the competitors, the price is right as well. The competitor which I once used long ago was two and a half times as much and was very inefficient. In fact, they stole stuff out of the car. On the other hand, Montway is very trustworthy and professional. Their service is timely and of good value. Next year, we'll use them again.
Thank you for your review, John! We are thrilled to hear that you received excellent service from both Montway and the driver. Should you ever need our services again in the future, we are always here to help.
Reviewed Jan. 15, 2024
The initial people that help you out and get you set up are great. But the drivers are way different. I had a driver. I told him that my Camaro was a '96 which I hadn't driven in two years because I was deployed. But my buddy was driving it to work every day. The guy said he went to pick it up but it wouldn't start. I thought it was the battery. I sent my buddy the money and he went and got a battery. The guy told my buddy, "If you can get the car started in 45 minutes, I'll come back and pick it up. I'm gonna just go to this other pick-up location." Then the driver called my buddy instead of me being the guy that's paying for everything. He told him that Montway pulled out of the deal so he couldn't pick the car up.
I called Montway and the guy that I was talking to said, "After we dispatched the vehicle, everything else is on the driver. We can't tell him to pull out of the deal." He said I could get another driver. If he would have just said that, I would have been fine with it. But it seemed he was trying to do sneaky back door stuff. It seemed very shady. I tried to remain as professional as possible and called Montway again. They got me another driver within two days. That worked well. Seeing as how the second driver communicated, even though he had a language barrier, he still did a fantastic job. I understood everything. He told me to use his name to see if he could pick my stuff up directly because this is his regular route. He didn't have to do everything that he was doing. He was very helpful. I'm getting ready to use Montway again. I just wish they have a service for military to ship their cars.
Hello Kenneth. Thank you for taking the time to share your feedback with us. We are sorry to hear of any issues with the initial driver, but are glad to hear that the second driver provided excellent service and communication. We hope that you will give us another opportunity to serve you again in the future.
Reviewed Jan. 15, 2024
It was a very smooth process with Montway. I went to their website and requested the estimate from there. They sent me a written estimate and called shortly after to try to make sure I was gonna get locked in. They also were willing to negotiate over the phone. They knocked a little money off. There was great communication. They showed up on time and there was no damage to the vehicle. Other people might complain because English wasn't the driver's first language, but he did well. I was impressed by his trailer 'cause mine is a classic sports car and it sits very low. He had the right trailer to where it allowed everything to clear. It was still very tight though, him getting it off.
Thank you for your positive feedback, John! We appreciate your comments regarding Montway and the service provided by the driver. Should you ever need our services again in the future, we are happy to help.
Reviewed Jan. 15, 2024
I talked to a couple other agencies but no one could promise an exact date. They were waiting for the people that would transport the vehicle to be in the area. Montway did the exact thing to me, which I wasn't too happy about. At the very end, I was still worried that it wasn't gonna happen. I was flying on a plane to Florida on an early Saturday morning. Montway couldn't guarantee me that the carrier would be there by Friday. That was frustrating to me. I kept saying, "If you can't guarantee me they won't be there by Friday, then I won't be there. I have to make special arrangements for somebody to be there." That felt like a lot of runaround. I had to make so many phone calls. I had so many other things I had to worry about. For me to have to worry about that too was awful.
During the pickup of the vehicle, they brought a smaller transport. They couldn't bring their big truck into my neighborhood. They're a husband and wife team. They were very good. You could tell they had done it before. They were very thorough about it. I appreciated that. They took pictures too. The drop-off was very easy. They called me ahead of time and said that they were close by. It was along a major highway, which seemed a little bit unnerving. It's a gated community and they couldn't come in there. But since I've lived here, I've noticed that's what everybody seems to do. They have to stop along major highways. It was safe. I was pleased with that. Whatever Montway said, it was what they charged me.
Hello Dorcas. Thank you for your honest feedback. Unfortunately, due to the nature of the industry we are unable to guarantee any dates as changes can occur due to multiple factors such as traffic, weather, mechanical issues, etc. It is great to hear that your vehicle was delivered safely and that you received excellent service from the drivers. Should you ever need our services again in the future, we are happy to assist!
Reviewed Jan. 15, 2024
We had a fantastic experience with Montway. We had a Corvette transported from Ohio to Rancho Cucamonga. It was in an enclosed vehicle. The price was fair. They did everything they said they were gonna do. They communicated very well. They called when they said they were gonna call. They picked the vehicle up when they said they were gonna pick it up and called me when they were close out here so we could anticipate when it was gonna arrive. They delivered the vehicle the day before they said they were going to. I was pleasantly surprised at that. We're gonna be transporting vehicles again when we relocate down to Texas, and I will likely use Montway for that. I'll benchmark everybody else, if I do a lot of these, against this experience.
Hello Jeffrey! Thank you for taking the time to share your experience with us. We are thrilled to hear that you received excellent communication and service during your recent vehicle shipment. We appreciate your support and look forward to seeing you again in the future!
Reviewed Jan. 15, 2024
I would recommend Montway highly. They gave me a price and stuck to that price. They told me what the situation would be. It was nerve-wracking 'cause they didn't have somebody identified yet. But they had said they'd contact me a few days before. Sure enough, they did and it all worked exactly as they said it would work. But they weren't great at keeping me posted as to exactly when the vehicle was going to arrive. The driver arrived a little bit late and it was also nerve-wracking when he was picking up the car. It wasn't huge, but we were trying to get out of the house.
Thank you for your 5-star review, Alan. We appreciate your comments regarding your shipment with Montway Auto Transport. Should you ever need our services again in the future, we are always here to help.
Reviewed Jan. 15, 2024
I spoke to several reps when they were trying to arrange transportation, and they were very nice. However, in order to get someone to transport my car, they said they needed an extra 200. I was surprised because some of the other companies had comments on their site that they raised prices, but I never saw that on Montway's site, and yet, they raised the price of the quote at the last minute. That was upsetting. Besides that, the service and the car were fine. They brought the car here, unloaded it, and drove away.
Thank you for taking the time to share your comments with us, Joanne. We appreciate your feedback regarding our pricing and staff. If you have any additional comments or concerns, please email us at feedback@montway.com.
Reviewed Jan. 15, 2024
We looked up Montway once before, and they seemed like a good company, but we weren't able to use them last time. It was a couple of years ago during COVID, and it was really a problem trying to schedule it, but we figured that was because of COVID. This time, we were coming down to Florida for several months, and we didn't wanna rent. Montway gave us a range, and we told them we were gonna be down there a certain day. It worked out really well. The pick-up point was East Lansing, Michigan, and we scheduled the transport quite a while in advance (at least a month), then as we got closer to the date, they were really good in accommodating us. They were wonderful.
We're in a subdivision, and the driver parked the truck down on the main road, off the road, and came up to the house. He then took the car down there, and we were done. When he dropped the car off, he found a spot here. We were coordinating from the time he picked it up to the time we landed at the airport. He met us in a parking lot right near our house, and I couldn't ask for more. It was really great.
Thank you for your positive review, Lawrence. We are thrilled to hear that you received quality service from both the driver and the Montway team. We appreciate your support and hope to work with you again in the future.
Reviewed Jan. 15, 2024
Everything went very smoothly with Montway. There were no hiccups like with the other companies. The driver called to let me know he dropped it off early. That was good. Also, Montway's price was stationary. A lot of the others, they quote you one price and you get ready to do it then they say there are extra surcharges.
Hello Roderick. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received excellent communication from the driver. We hope to see you again soon!
Reviewed Jan. 15, 2024
We used Montway going to Florida and back from Florida to Saint Louis, and we've had nothing but good experiences with them. It was very convenient. They provided enough information to make us feel secure about the online purchase. We had to put the down payment and with all these scams out here, I didn't feel that I was in any type of situation where there would be any negative consequences.
We were in the suburbs, and they met us on the main street. Then on delivery back, we live downtown of Saint Louis now, and they met on the main street, which is right down the street on the side of my building. He unhatched the car and it was right at my doorstep. However, my son loaded everything in his car, and we were charged an additional $200 on the way back. We weren't expecting that charge. That same fee wasn't charged when we shipped the original time. Maybe they let us go the first time around. When my daughter was looking to move to Dallas, she used Montway's service and we were referred from her. I've also since recommended them to a few other people that I know that have used them too. I have Montway's number locked in my contacts. Whenever we decide to ship again, we know who to call.
Hello Rod. Thank you for taking the time to share your feedback with us. Your support and recommendations to others is appreciated and we look forward to seeing you again in the future.
Reviewed Jan. 15, 2024
I was moving a car for vacation. Montway picked it up in New Jersey and took it to Florida. It took five to six days, which was right on the mark. The quote was exactly what they told me as well. There were no extra fees involved, ‘cause I was worried about that. It was a little higher priced than usual, ‘cause at that time of the year, a lot of people ship their cars to Florida. I was nervous about the transport. I had never done that, and it was my car, but it worked out perfectly.
They came close to our home. They were down the street on the corner and rang the doorbell at our house. They were very polite. They inspected my vehicle and had some kind of app on their phone where they took pictures of the car and marked it. If there were any marks on the car, I either agreed or disagreed, then I just signed off. It was very easy to do, and the driver was friendly. I’d tell people, “Use them.” Montway was very reliable and did exactly what they said they were going to do and more. The way that they communicated was even better than I expected too. They were so good.
Thank you for the fantastic review, Mary Lynn! We're thrilled your car transport from New Jersey to Florida was flawless. We understand first-time jitters, so hearing our communication and service exceeded your expectations makes our day! Your recommendation means the world to us and we hope to see you again soon.
Reviewed Jan. 14, 2024
Montway was wonderful. It was very easy. They were very understanding, being the first-time person doing this and with all my concerns. It was great. The driver had my cell number and I also had his. He stayed in touch. We weren't at the delivery location yet but our Realtor was there. The driver contacted her when he was getting close by, and she was there to greet him. So it all worked out well. The guys are great and I definitely would use Montway again. I'll definitely recommend them.
Hi Deborah. Thank you for your positive review. It is great to hear that you received excellent service from both Montway and the driver. Your recommendation is appreciated and we look forward to seeing you again.
Reviewed Jan. 14, 2024
Montway was an excellent company. They explained what was going on. The drivers were great. They checked the vehicle before being picked up and after delivered. They were within half an hour of when they thought they would arrive.
We appreciate your 5-star review, Alexander! We strive to work with the best carriers in the industry and are thrilled to hear that you received quality service. We look forward to seeing you again in the future.
Reviewed Jan. 14, 2024
Use Montway Auto Transport. They are easy to work with. We started out online, and they gave me a call to confirm some information I put online. It was very pleasant and thorough. I knew when they would pick my car up, and I knew about an hour before delivery. Also, the quote was very reasonable. The courier driver brought my car right to me. If I need the service again, Montway is the one I'll call.
Thank you for choosing to work with Montway Auto Transport, Lisa! We appreciate your kind words and hope to have the opportunity to work with you again in the future.
Reviewed Jan. 14, 2024
Montway Auto Transport asked me questions, told me the price, and explained to me how the move works. The courier driver told me that would be here on a certain date. He never called me until the day before, told me he would be there the following day and said that he would call when he was an hour out and let me know when he would be there. The guy called me 45 minutes before he got here. My place is a bit difficult to get into because people can't bring a trailer in. It's a gated community. So, he asked me if I would come outside. He drove the car up to where you come in my gate. I paid him and took my car. That was the first time I had the car transported down. But it left my house in Long Island, New York, and it got here in one piece.
Thank you for your review, Patricia. We are delighted to hear that your vehicle arrived safely and that the driver provided quality service. Thank you for choosing Montway Auto Transport and we hope to see you again in the future.
Reviewed Jan. 14, 2024
When we used Montway the first time, it went through very well. We did the second one and it also went through very well. So, we like it. The price is good, too. We contacted them online to set up the move, and then they called me through online chat, and we set up everything. Then, they called me to set up the delivery and where we should meet. I just drove my car up there. They just took pictures, wrote a few notes, and then signed. The delivery was very accurate. The driver called me first and then I told him to call me an hour before he got to the destination so I could drive there, and everything went according to that. Overall, everything went very smoothly.
Thank you for your glowing review, Lam. We are thrilled to hear that both of your shipments went smoothly. Should you ever need our services again in the future, we are happy to assist!
Reviewed Jan. 14, 2024
Montway was easy to work with. They were straight to the point, and described everything to me to get a better understanding to how smooth this process was. They got our vehicle transported up within two days. It was very successful.
Thank you for your glowing review, Garrett. We strive to create a seamless and transparent experience for all our clients, and your kind words confirm that we're on the right track. We're happy to have played a role in such a successful vehicle transport and hope to have the opportunity to serve you again in the future.
Reviewed Jan. 14, 2024
I used Montway to transport my Lexus when I went from Ohio to Chino Hills, California and everything was perfect. There was no damage to my car and the price I paid was 800. When I got ready to leave Las Vegas to come back home here to Ohio, I called the same company and it cost me 1,300 because I paid an extra $100 to put my car on top of the truck because if a car leaked, it was going to leak on my car, and I didn't want that. I also got some stuff in the back seat and if the drive was going to sleep somewhere, it would be hard for my car to be vandalized.
I talked mostly to whoever answered the phone at Montway then I met the driver when he picked up the car. He was awesome. The truck he brought was huge and he couldn't get in because I had a senior citizen gated community. But there was a little plaza halfway down the street, which was not far enough for me to drive over there. He put the car where I wanted it because I paid extra to have it on top. Then he went around, took pictures, and did what he was supposed to do. I also took pictures.
But I still had a little damage to the car. On the back bumper underneath where the exhaust pipes are, on the left-hand side behind the driver's side, it came a-loose. It doesn't hang, but if you look at it, it, you can tell it was pulled apart. I'm not going to sweat it, though. I lease my car, so I hope I don't have a problem with it. Even if I get it fixed, it's going to cost me. My car's a Lexus, so I know they're going to charge me so much. All in all, even though I got damage to my car, Montway's reps were very nice and I felt comfortable because I used them before. And this time, I really didn't reach out to get other estimates or for another company because I felt good with them. Had they gone up tremendously, then I would have looked around.
Thank you for your honest feedback, Aileen. Your experience, both positive and negative, helps us improve our services and better meet the needs of our customers. We value your business and hope to exceed your expectations again in the future. If you have any additional comments or concerns, we invite you to contact us at feedback@montway.com.
Reviewed Jan. 14, 2024
Montway did as they said. They came to my home and got my car. They shipped it across the country to Pittsburgh, Pennsylvania. I met them at the Home Depot about seven miles away because I live on windy streets and they couldn't get their big truck down here. So that was fine. The guy was super cordial and nice. I thanked him for taking good care of my car and that was it. Everything with them went really smoothly. I couldn't have asked for a better experience.
We're thrilled to hear everything went smoothly and you had a fantastic experience with Montway Auto Transport, Susan! From pickup to delivery, it's fantastic to know that your expectations were exceeded. Thank you for choosing us and for your kind words.
Reviewed Jan. 14, 2024
I called to get a quote from Montway long before I bought the car and it took a month to get everything in order. They kept calling and emailing me and I told them I was going to ship with them and to leave me alone. And they did. They were good about that. The actual transport went glass smooth. The drivers communicated when they were picking the car up. I talked to the driver who got delayed in Indianapolis for some reason and I understood that so that didn't irritate me. Then, I heard from the driver when he was about a day away, letting me know that he was on his way and everything was well. He showed up and without my even knowing it, put the car in my driveway and knocked on the door. I was highly impressed. Montway did a very good job. The final price was reasonable. It was in the range that I anticipated and for the distance involved, I couldn't get the car myself for any less money. So, it was hassle-free.
Thank you for the honest feedback, Fred! We appreciate you choosing Montway for your car transport and are thrilled to hear the trip went smoothly. We value your business and hope you'll consider us again in the future.
Reviewed Jan. 14, 2024
I made two phone calls with Montway. They were extremely to the point, very courteous and well-received by me. They got my information and what I needed. They were quick at giving me a quote and good about keeping me up to date when the driver was gonna be here. We were extremely pleased with how the vehicle was delivered and where it was left. They're reliable, competitive price-wise, and they provide excellent service. I’d use them again if I needed to.
Hi Michael. Thank you for taking the time to share your experience with us. We are honored to have gained your business, and appreciate your comments regarding our services. Should you ever need our services again in the future, we are always here to help.
Reviewed Jan. 14, 2024
I love the drivers of Montway. They're very professional, courteous, polite and their communication was excellent. They have an app where I can track them. I was overall impressed with their flexibility and capacity. Plus, it was an enclosed trailer.
Hello Jay. Thank you for taking the time to share your experience with us! We are thrilled to hear that you received excellent service and communication from the drivers. Should you ever need our services again in the future, we are always here to help.
Reviewed Jan. 14, 2024
Montway had a good price and they were very aggressive about getting the job. I initially called. Their representative called me back. We talked about the type of car, and he then later gave me a bid by email. We had a bid that was a little lower, so he lowered the bid to get the price that I would accept, which is a little higher but I went with them because they were more interested. They jumped on it. We accepted the bid and they did the job.
The quote was exactly what I paid. As far as the delivery, a guy called to say he was gonna deliver. He gave me two calls at a time. He wasn't able to deliver the car that close to my house for logistical reasons, which were annoying but reasonable. I met him with my wife. One of us drove the car back. We were in one car and then we split up to drive the car back. Montway is a legitimate company and they did a good job.
Thank you for your review, Andrew. We appreciate your comments regarding your recent shipment with Montway Auto Transport. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 14, 2024
The transport with Montway was smooth. Once it was set up, the driver called me. We set up a time and a place for pick-up and the same thing for drop-off. So it went pretty smoothly. There wasn't any hiccups. On the pickup, the driver asked about the trunk, looked in the trunk, just made sure that there wasn't anything out of the ordinary and took notes.
Thank you for your comments, Jay. We're thrilled that you had a 5-star experience with Montway Auto Transport. We appreciate your business and look forward to the next move.
Reviewed Jan. 14, 2024
I liked Montway's communication and price. The customer service rep was very friendly and communicative. Even after-hours texting, they were prompt. Then when I received the vehicle, the driver was friendly and helpful. Delivery was within three days of arranging a pick-up. So, it was very prompt. The quote provided by Montway was right on par with other quotes that I've gotten. Overall, Montway has good customer service and fair prices.
Thank you for taking the time to share your feedback with us, Jack. We appreciate your comments regarding our service, communication, and pricing. We hope to see you again in the future!
Reviewed Jan. 13, 2024
They were pretty good. Timely pickup and delivery. It was a very smooth process. The only thing was that they kept calling me multiple times before the actual move date to see if I can ship my car a few days or even a week before it was scheduled, which is kind of annoying. Nobody ships their car away a week before without planning. I used to get a lot of calls from different vendors. But apart from that, everything else was pretty smooth.
Thank you for your feedback, Sid. We appreciate your comments regarding your recent shipment. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 13, 2024
I've used Montway Auto Transport before. They've been reliable and communicating. They're a broker so they set it up and find somebody for the trip. And the person who would do the hauling would contact me in terms of the details of pickup and delivery. Montway would follow up and send me notifications through the process. So, when they get that truck committed and they give me the information, they would stay in touch when it gets done. They keep me informed. Also, they're responsive when I talk to them or send them an email. The truckers that I've used have been good. And the quality of the delivery, the car when it gets here has been good. I'm happy with Montway.
Thank you for your glowing review, Douglas! We are thrilled to hear that your vehicle arrived safely and you received excellent service and communication. Please let us know how we can assist you with your future auto shipping needs!
Reviewed Jan. 13, 2024
I wanted to go with somebody that seemed trustworthy and the fellow at Montway seemed as best as I could tell. A lot of people can be trustworthy over the phone, and I work with them. The pick up location was in suburban Detroit. It was Thanksgiving week that they wanted to pick it up. But it would have arrived in Florida before I got there. So they picked it up the day after Thanksgiving and it was supposed to arrive in Sarasota, Florida on the 27th. I got a call early the morning of the 27th from the driver who said, "Well, I'm in Sarasota. Where are you?" I said, "I'm still in Detroit. We'll be in Sarasota about 6 o'clock tonight."
When I got there, he was there. The car was off the truck. I had paid a little of extra more to be able to do it all by credit card. Which again, It was a little bit of a tricky business, but I wanted to have a little bit of recourse in case. Because what they ended up saying was that when you show up, you have to have a wad of cash to give to the driver. But once you've given somebody a wad of cash, you don't have much recourse. It cost me about $70 more. But it gave me the peace of mind. I picked the car up about a mile from where we live in Sarasota. So everything worked fine.
Hello Allen. Thank you for taking the time to share your feedback with us. We appreciate your business, and hope to have the opportunity to see you again in the future.
Reviewed Jan. 13, 2024
Montway did exactly what they were supposed to. They charged me what they were supposed to and everything was perfect. There was a couple of hiccups that went down but everything was taken care of. There were no surprises. It was good.
Hello Robert. Thank you for taking the time to share your feedback with us. Should you ever need our assistance again in the future, we are happy to help!
Reviewed Jan. 13, 2024
It was a very easy process for me. Also, the price was a lot more reasonable. Driver got there when he was supposed to. Very polite and professional. Because I was a truck driver myself, we started talking about his job and the differences. It was a great experience.
Thank you for your feedback, Ricardo. We appreciate your support and look forward to seeing you again in the future.
Reviewed Jan. 13, 2024
I moved from California to Maryland and it took six days. It was quick. The driver kept me updated once he was about 24 hours away for the pickup. He came with his own pickup truck with a hitch on the back and he put mine on the hitch. Then, for the drop off, he was on a big car transport. We talked on the phone about where he could drop it off where there was enough space. We met in a pretty empty parking lot and it was a smooth process. The quote was good for the experience that I had and it was exactly what I ended up paying. It's good service.
Hello Briana. Thank you for your positive review. We appreciate your business and look forward to seeing you again in the future.
Reviewed Jan. 13, 2024
The quotes they provide are high, but you get what you pay for. When I used them, the gentleman picked the vehicle up right where we wanted them to. Two days later, he dropped it off at the house. Very nice gentleman, efficient and has good communication.
Thank you for your honest review, Brent. We are thrilled to hear that your vehicle arrived on time and that the driver provided efficient communication. Should you ever need our services again in the future, please do not hesitate to reach out to us.
Reviewed Jan. 13, 2024
I was moving back to my home in Florida from Minnesota and I didn't want to drive my car all that ways. I had used Montway a year earlier so I called on them again because I loved the service the first time. I set up the transport online on the website and it was very smooth. Then, somebody called me, as the date was coming closer to moving, to let me know that they had found somebody to pick up my car on the day that I needed it to be picked up. It was very precise.
During the pickup, I was staying at my mom's apartment complex and the parking lot was kind of small. The fellow called me just moments before he arrived and he said that he would be pulling onto a side street which was wide. I pulled the car onto the side street which was wide and he took it from there. During the delivery, I was staying at a hotel on a Florida highway. He unloaded the car on the shoulder and then pulled it into the parking lot of the hotel. I was very pleased with the service and they were trustworthy.
Thank you for taking the time to share your experience with us, Christian. We appreciate your business and look forward to seeing you again in the future!
Reviewed Jan. 13, 2024
Montway has a better deal compared to other companies. They also provided a good price. Everything I did was online. Everything went quickly and easily. The driver was great too. I would use them again.
Thank you for your feedback, William. We are delighted to hear that your experience with Montway was quick and easy. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 13, 2024
I had the driver drop the vehicle right in front of our condo association, and it turned out that she wasn't allowed to do that. So, she got a ticket. We asked a cop if she could unload it, he said, "Yes while I'm here." The quote was exactly the same.
Thank you for your 5-star rating, Cary. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 13, 2024
Their customer service was great. The quote provided to us was also good. The driver also let us know before the car reached the destination. They brought it directly to the address that was on the file.
Thank you for your feedback, Jerome. We are thrilled to hear you had a positive experience with Montway Auto Transport! We hope to see you again soon.
Reviewed Jan. 12, 2024
Signing up with Montway Auto Transport was easy. Throughout the process, I was notified of what step would happen, whether I would receive a call from the driver. It was easier than what I thought it would be. And the delivery was cheap for the distance.
Hi Melissa. Thank you for taking the time to share your experience with us. Should you ever need our services again, we are always here to assist!
Reviewed Jan. 12, 2024
I inquired online through a form and gave them the brief outline of what I was gonna be transporting. Somebody called me and we did some logistics where the rep told me how the process would work, which was accurate to how it happened. Then there was one more call that clarified some details and he told me when the person would be very close to the actual date, telling me when the transport driver would show up, or he would contact me. That was how the scheduling happened. Then the day of the pick up, the guy gave me a pretty good idea of where I should be and when he would be there. We met and he took my cars. The driver was really nice. Four days later, he had my cars dropped off. It was a great experience. For the fact that I was transferring two cars, I was happy with the value I got.
Hello Alec. Thank you for taking the time to share your feedback with us. It is great to hear that you had a positive experience with Montway Auto Transport and the driver. Should you ever need our services again in the future, we are always here to help!
Reviewed Jan. 12, 2024
The communication with the driver was great. We had a lot of conversations over the phone. He would call when he was close and on the way, and when he got the car back down to Texas. Everything was fine. When I first booked with Montway, they said that I couldn't put anything in the back of the car. Then I spoke to another representative and they said that I could. Then another representative said you can put a little bit, but not that much. So it was different things and at that moment, I just needed a definitive answer and not all the back and forth. But other than that, it was great.
Thank you for your feedback, Chenvira. We are sorry to hear of any communication concerns you experienced in the beginning, but are happy to hear that you received great service from the driver. We hope to have the opportunity to work with you again in the future!
Reviewed Jan. 12, 2024
It was super easy when they came to pick it up. The guy accommodated so much of our needs when he came to drop it off. At the last minute, we changed the place to pick it up. He connected with the person. He was super friendly. They found a very spot that was good for everybody and really loved it. It was a great experience.
Thank you for your positive review, Marlene. We are thrilled to hear that you received great service from the driver. Should you ever need our services again in the future, we are always here to help!
Reviewed Jan. 12, 2024
Montway Auto Transport was easy to work with. It was a great experience. Even though there were some scheduling changes, Montway was highly rated and were very helpful. I bought a car for my son in Bellevue, Washington. I flew up there, looked at the car and had it transported. There were some catches along the way. I bought it over the internet. But I had set up the initial transport. And the dealership said that they wanted to make sure the process was done before they let it out of state. So, I had to push it to another week. There was an issue with something else and I had to push it a couple of more days. Montway's customer service was perfect and adjusted it to my needs. When we got the car here, it needed to be washed. But transport-wise, it was in great shape.
Thank you for your 5-star review, Michael. We are happy to hear that your vehicle arrived safely and that you received excellent customer service. We hope to see you again down the road!
Reviewed Jan. 12, 2024
I liked Montway's price and the reviews that I could find online. Their price wasn't the cheapest. They were more in the middle but when I started looking at reviews, the ones that had the cheapest pricing typically didn't have very good reviews. So, I made a little matrix for myself and Montway came out on top for me. I did the initial stuff online. Somebody called me to finalize. They were friendly and professional. The driver ended up being somebody that was local from here and happened to be in the area picking up vehicles. So, that was nice because they were already familiar with the area we had lived. He would contact me, letting me know a day in advance when he thought he might be here. Then that day, the morning of, he gave me an update. So, that was very helpful in planning my day.
I like that when I called someone, I spoke to someone that was US based. Some of the other companies are farmed out to somebody overseas that maybe didn't understand the area that I live or how far things were. Some companies seem to do a bait-and-switch. They would quote you a price online but then when they called you, it went up $300 or $400. One thing that I appreciated with Montway was the price that I was quoted was the price that I paid. Montway was really good. I would use them again.
Hello Jason. Thank you for taking the time to share your feedback with us. We strive to work with the best carriers in the industry and to provide competitive pricing. We are honored to have gained your trust and your business. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 12, 2024
I called Montway Auto Transport and they told me the date and time they would pick the car up. I was on a time frame. It had to be tighter than what they first said. Because they gave me a window and I said that nobody lives at the house where they had to pick it up. 45 minutes to an hour would be sufficient I had somebody up there. And that was what they gave me. So, everything worked out perfectly. Montway gave me the date when it would be there, and they called me that same day and wanted to know. Because it got towards late afternoon and they wanted to know if it was all right if they dropped it off. It would still be an hour before dark, and I said, "Yes, it's fine," and the guy was there. It was a very good quote and everything worked out great. I'd recommend Montway.
Thank you for your review, William. It is great to hear that your experience with Montway Auto Transport was great. Should you ever need our services again in the future, please do not hesitate to reach out to us.
Reviewed Jan. 12, 2024
If you need to move a car, use Montway. Everything went really well with them. The pickup was in Lompoc, California, and the drop-off was in Flower Mound, Texas. The transport took about three days, which was way faster than we needed it, because it took us seven days to get here in the motor home. But we didn't leave California until about six days after the driver had picked up the cars. So they were delivering them here to my daughter's house for us and there was no problem with the speed. The quote they gave me was very accurate. It was $2,400 for two cars and I was waiting for my daughter to say, “Hey, they dropped the cars off this morning but they wanted $400 more.” And it never happened, so we're happy with that.
But after we got here in Texas, I got a letter in the mail from the people who they paid money to for the toll roads. One of the cars that we shipped was on the back of the truck facing down and as the driver went through that, the camera took a picture of the license plate. They tracked me down and sent me a thing asking for $15 to pay the toll for going through.
Thank you for your review, James. We are delighted to hear that your vehicle arrived safely to Texas and that the driver provided great service. The Bill of Lading and order confirmation email you received can be used to dispute the toll fees with the toll company. If you have any additional questions or concerns, please email us at feedback@montway.com.
Reviewed Jan. 12, 2024
My experience with Montway was very smooth and efficient. They assigned me to the most wonderful carrier and he was fantastic. I was happy. There was good communication during the delivery. The guy delivering the vehicle made arrangements with my daughter who was receiving it. She's a college student so he did it when she didn't have a class.
Hello Jane. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a smooth experience with both Montway and the driver. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 12, 2024
Montway’s driver was supposed to pick up the cars on the 31st and ended up picking them up on the 1st. I had to call them because they didn't show up at the scheduled time. I had to catch a flight so the pickup was done without me there but I've done it numerous times. The crew did a great job. The battery died on one of the cars and they had to jump it. So they figured it out. The quote was good. I've shipped a lot of cars and it was reasonable for doing that many cars and in an enclosed trailer. Montway was reliable and took good care of my vehicles to make sure there wasn't any damage, which was the most important thing to me. They got it here as fast as they could, which was two in the morning, but that's fine. We went from where we were staying at to the house to transport them into, but it was better than waiting another day for the driver. And we chose that, so it was fine.
Hello Kristin. Thank you for choosing Montway Auto Transport. We always strive to provide the best service and your feedback makes that possible. Send us an email to feedback@montway.com with any additional questions or comments you may have.
Reviewed Jan. 12, 2024
I used Montway in 2019 and they were fine. HOWEVER, I contracted with them in 2023 and they were a nightmare. Everyone spoke broken English and were impossible to understand. I had to chase them to get a carrier. I wanted a closed haul and they kept contacting me about open hauls. When I finally got a hauler, I come to find out that the driver DID NOT SPEAK A WORD OF ENGLISH! He used a translating app on his phone from Russian to English. I will never use them again!
Hello Eydie. Thank you for taking the time to share your feedback with us. We are sorry to hear that we did not meet your expectations. Sometimes locating a carrier for an enclosed shipment can be challenging depending on the route, so our team may present an open carrier option to you in order to ship your vehicle as quickly as possible. At Montway, hold every motor carrier we work with to the highest standards and welcome carriers of various different backgrounds. They must pass a 20+ point inspection process to work with us and we continually monitor to ensure compliance. If you have any additional comments or concerns, please email us at feedback@montway.com.
Reviewed Jan. 12, 2024
Montway was highly-rated, and looking at their reviews, they had a lot of good reviews. I did the entire process online. Then they reached out to me to make sure all the minor details were ready through email, and I emailed them back. Getting my vehicle from point A to point B was done quickly. It got here sooner than I expected. So, that was nice. The location that I had dropped the vehicle off at was a business parking lot, and the driver was able to easily access it. He let me know ahead of time when he was 30 minutes out and then when he was five minutes out. We met and signed the papers and made sure there was no damage to the vehicle while it was in transport.
Thank you for taking the time to share your experience with us, Alisa. It is great to hear that you received quality service and communication from both Montway and the driver. Should you ever need our services again in the future, we are always happy to help!
Reviewed Jan. 12, 2024
Signing up with Montway was okay, but the only thing is when they took the car, they didn't tell me it missed the boat. So, I had to wait for another week. I didn't know my car was gonna sit at the boat dock over a week so that they catch the next barge. They missed the barge. Other than that, working with Montway was really good. It came in quickly. I got it within four days. The shipping was fast. My son met the driver. They picked the car up in Ohio, but they had to drive it to Chicago, left it overnight until they got more cars, and then they drove it on the trail all the way to Long Beach.
Thank you for your feedback, Glenn. We are sorry to hear of any issues you experienced during your shipment, but are glad to hear that your vehicle arrived quickly. We appreciate your support and hope to see you again in the future.
Reviewed Jan. 12, 2024
We have narrow streets in my residential area, but the truck was able to navigate its way back into my driveway without difficulty even though it was a large truck. The whole process was smooth and straightforward. My son's a college freshman and the drop-off area was very close to where his college campus is. He didn't have any complaints about getting his motorcycle. I was surprised how expensive it was to get my son's motorcycle all the way to Hawaii, but I got price quotes all over creation from several hundreds to several thousand dollars, and Montway's quote is mid-range.
Thank you for taking the time to share your feedback with us, Drew! We are glad to hear that your motorcycle shipment to Hawaii went smoothly. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 11, 2024
It all went smooth and it was pretty simple with Montway. They let me know that they were able to get the vehicle picked up and then they let me know when they were en route that they were on time. The driver showed up when he said he would and offloaded with no problems.
Hello Daniel. Thank you for your 5-star review. We are delighted to hear that you received excellent service from both Montway and the driver. We look forward to the next move!
Reviewed Jan. 11, 2024
I reached out to them and the customer service was pretty solid. The only problem there was a language barrier between the driver and myself but somehow, we made it through. We met in a shopping center parking lot, which was probably the easiest place to take the car off of the truck. It worked out okay.
Thank you for your positive review, Ron. We appreciate your support and hope to have the opportunity to work with you again in the future.
Reviewed Jan. 11, 2024
Montway was able to give me options from various shipping quotations from multiple states. So that was helpful in me making my decision as to where I wanna ship. For the service they provided, the quote was okay. The service they provided was also pretty, pretty good. They picked up my car around the 25th and they delivered it around 31st. It was pretty quick.
Thank you for your positive review, Karan! We are thrilled to hear that you were satisfied with the level of service you received during your shipment with Montway. Should you ever need our services again in the future, we are always here to help!
Reviewed Jan. 11, 2024
We had some issues with the scheduling. They said when the vehicle would be up in Tennessee but we were not gonna be there yet to receive it. We had to do some back and forth and we wound up paying extra to lock down specific dates. Other than that, they were good and we would be happy to use them.
Thank you for your feedback, Brian. We appreciate your support and hope to have the opportunity to work with you again in the future!
Reviewed Jan. 11, 2024
I used Montway about two years ago. I was familiar with their company and I decided to reach out to them again and they were able to accommodate me. They were very responsive. The quote that they gave me was pretty good. It was competitive compared to other locations or companies. It was the best deal, given that I had to move cross-country and within a certain amount of time. Also, it was exactly what I was charged. During the transport, I received a few updates, and then I was in contact with the driver and the vehicle was delivered on time and in really good condition. I really appreciated their good customer service. It's not easy driving cross-country, but the driver was able to meet deadlines and get the vehicle here safely. So I was really appreciative of that.
Thank you for your glowing review, Clarissa! We are honored to have gained your business and your trust. Should you ever need our services again in the future, please do not hesitate to reach out to us.
Reviewed Jan. 11, 2024
Montway was very responsive. I was able to reach them without any wait time. They were able to answer my queries and get me the exact quote. The pick up was scheduled on a Saturday but I got a call from the driver and there was a delay. But he was there the next day. The car was picked up on time. It was delivered even before the anticipated time. I was more than happy because I was expecting that it might take a week, but I got it in four days, which was less than the anticipated time. It was a great service overall.
Thank you for your feedback, Arunkumar. It is great to hear that your vehicle arrived on time and that you received great service. Should you ever need our services again in the future, we are always here to help!
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