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Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Visit www.montway.com
Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
  • 30-day locked-in price with TruePrice Guarantee
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Montway Auto Transport Reviews

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    How do I know I can trust these reviews about Montway Auto Transport?
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    Page 13 Reviews 2035 - 2235
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 23, 2023

    I had a very good experience with Montway. The last transport went well. I was happy with them and the courier. The driver gave me a call before he picked up the vehicle, and then we interacted very well. Their quote was also reasonable compared to other competitors.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that your recent transport went well and that you were satisfied with our services and the carrier. Clear communication and seamless interaction are essential aspects of our service, and it's great to know that you had a good experience in this regard.

    If you ever need our services again or have any further feedback, please don't hesitate to reach out. We look forward to assisting you in the future. ^RK

    Verified purchase
    Customer Service

    Reviewed Sept. 23, 2023

    Montway shipped my Toyota Corolla. They picked up the car close to my place in Virginia and they delivered it to L.A. close to the place where it had to be delivered. Everything went smoothly. I like their customer service. Any time I called them, I could reach out and was provided with full information. If I'd do it again, I'll just call them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that your experience went smoothly and that you were satisfied with our customer service. Ensuring clear communication and providing customers with comprehensive information is a priority for us.

    We appreciate your kind words, and if you ever need to transport another vehicle in the future, please don't hesitate to reach out. We look forward to assisting you again. Safe travels! ^RK

    Verified purchase
    Staff

    Reviewed Sept. 22, 2023

    I got a good deal from Montway. So if I have any other transport to go again, I'll definitely use them one more time. The driver was a good guy. He did a perfect inspection right through because I didn't know I got some dents on the vehicle and he showed them to me. The delivery was originally supposed to take 10 days and I got it before 10.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your positive feedback regarding your experience with Montway Auto Transport. We're thrilled to hear that you found our services to be a good deal and that you plan to use us again in the future. Our carriers are dedicated to ensuring a smooth and transparent process, and it's great to know that your driver conducted a thorough inspection and communicated any findings to you. We believe in keeping our customers informed every step of the way.

    If you ever require our services again or have any further feedback, please don't hesitate to reach out. We look forward to assisting you with any future transportation needs. Thank you for choosing Montway Auto Transport. Safe travels!

    Verified purchase
    Staff

    Reviewed Sept. 22, 2023

    The pickup point was a car dealership in Boca Raton in Miami, Florida and the drop-off was our home in Highland Park, Illinois. They were certainly well within whatever timeline they gave me. When the driver dropped it off, we looked at the car together and we were satisfied with its condition. Montway was wonderful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that we were able to meet your expectations. Ensuring that your vehicle arrives in satisfactory condition is a top priority for us.

    We appreciate your kind words about Montway's service. If you ever require our services again or have any further feedback, please don't hesitate to reach out. We're here to provide reliable and efficient car transportation services. Safe travels!

    Verified purchase
    StaffTimeliness

    Reviewed Sept. 22, 2023

    They picked my vehicle up one day and delivered it almost the next day. The driver was fine. But I had one driver from Montway whom I had difficulty communicating with. Other than that, I've recommended them to a couple of folks who have asked me how I got cars transported.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with Montway Auto Transport. We're pleased to hear that you had a fast and secure delivery experience. We understand the importance of clear and effective communication during the car shipping process. Our team is always here to help when there are any issues.

    If you or your friends ever require our services again or have any further feedback, please don't hesitate to reach out. We value your business and the trust you've placed in Montway. Safe travels!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2023

    My experience with Montway was really good. I shipped a couple of cars, and the last one was a Volkswagen. The reps asked all the details, made sure everything was right and helped me to get the car shipped in a faster time. I gave the driver the details when to call and to give a heads-up when he was reaching the destination and that's what he did. He came in a relatively good period of time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that your overall experience was really good, and that our team was able to assist you in shipping your Volkswagen efficiently.

    If you ever need our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to continue providing you with excellent service. Safe travels! ^RK

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 22, 2023

    The driver spoke no English and that made things absolutely impossible. I had to go by a third party on the phone every time I wanted to talk to the driver. It was a nightmare. Even if he wasn't from Connecticut or this area, if he has a CDL and was driving legally, he has to understand English. When he got to my driveway, he had to call somebody on the phone and I had to talk to them. Then they had to talk back to the movers and then talk back to me. It was a nightmare. The same thing happened when they were trying to tell me how long it's gonna take to get here and what day. I had to talk to a dispatcher who then had to call the driver. Then the driver had to call the dispatcher, and the dispatcher called me. That was one phone call. Unbelievable. I never saw so many middlemen in my life.

    But the mover was very polite. Montway delivered the car promptly and I couldn't have asked for anything better. I'm law enforcement so it's tougher to get my schedule. I told them the day I needed the vehicle and they were very accommodating. The movers called as they were getting closer. I got the car with no problems and there wasn't a mark on it. The price was extremely reasonable too. I recommend Montway to anybody but when you talk to them, make you ask the dispatcher if the mover speaks English. You want an English-speaking driver, period.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your detailed feedback about your experience with Montway Auto Transport, and we're grateful for your recommendation. We're glad to hear that the delivery of your car was prompt and that there were no issues with the vehicle's condition upon arrival.

    We understand that communication challenges can be frustrating, and we apologize for the inconvenience you experienced due to language barriers. We will certainly take your feedback into consideration to ensure better communication in the future.

    If you ever require our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to continue providing you with a positive experience. Thank you for choosing Montway. Safe travels!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 22, 2023

    The driver kept in communication while they had my vehicle. The move worked out perfectly. I wasn't sure what day I was getting out to California. I asked the driver what day he thought the delivery would be and he gave me a date and I said, "Okay, that'll be fine. But if it's after that day, that's perfect, too." The truck was big and held multiple cars. When they picked my car up where I lived in Houston, they weren't able to get on my street because the corners were too close. I was able to meet them just down the street, not far at all, and they put the car on. When they got to California, the street was big enough. They were able to drop it off right in front of the house. It was almost the same condition that it was in when they picked it up. The final price was the same as the quote. All I had to do was pay the deposit and give them cash when the movers got there.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway Auto Transport. We strive to work with the best drivers out there and are happy to hear you had a great experience. If we can help again in the future please let us know.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 21, 2023

    The first people I talked to were very quick to react and clear with their communication, so I knew exactly what to expect. That went really well. I was surprised with the quote though. I expected it to be higher, but it was more affordable than I was planning. We were there for the delivery and that went really well too. We scheduled a pick-up time and met at a parking lot that had enough room to pull the car off the trailer. I paid them, and we were in and out in 20 minutes. The first quote that was sent was exactly what I paid, and the driver gave me a heads-up at least a day before delivery. I can't imagine it going better than it did, and I would highly recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the excellent review, Austin. We appreciate you giving us a chance to deliver excellent service. At Montway we strive to provide the best service possible. If we can help again let us know!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 16, 2023

    I’ve been waiting a whole month for my car to be delivered. It was supposed to take 3 days. I’ve gotten 100 excuses and we will call you back’s. And nothing. No car. No answer. I don’t know what to do anymore except get a lawyer. Writing something here is my last recourse. I need my car! Where is it??

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Luis. We are sorry to hear that we have not met your expectations. It is important to us that we deliver the best service possible for all our customers. As an auto transport broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We screen to make sure all carriers have the proper insurance and certifications, and we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help. We have informed the proper teams of your concerns, and a member of our Supervisor team has reached out to you today with assistance regarding your shipment. We are always here to help and offer extended support hours 365 days a year. If you would like to provide us with any additional comments, please email us at feedback@montway.com.

    Verified purchase

    Reviewed Sept. 12, 2023

    This was the first time I have used an auto transport service and was pleased how simple and easy the process was with Montway. Pick-up and delivery was good and within the parameters promised. Have booked to return my car in a few weeks. Based on my experience would not hesitate to recommend Montway to others.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Iona. We're happy to hear that we at Montway Auto Transport were able to deliver a professional service for your first time shipping. Not everyone ships every day so we strive to make it easy. We're always happy to help and we hope to see you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 10, 2023

    They scheduled a day when they were gonna pick up my vehicle. The driver called me and picked it up on time. He took pictures on all sides. They reached the destination after four days and gave me a call before 15 minutes of arrival and made sure that I'm available on site to pick up the vehicle. They dropped it off and I had the chance to look around it. I paid whatever they quoted. There was no change in the price.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience! We're happy to hear that the team delivered expert service for your needs. If we can help again in the future let us know.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 9, 2023

    I would recommend Montway Auto Transport. The reps were very professional. And they helped me a lot throughout the process. The guy at the pick-up was super polite. He took pictures of everything. He showed me where he would put the vehicles. He called me 20 minutes before he got to the pick-up location. And he called me when he was in California waiting for me to arrive and get the delivery done. He communicated with me at all times. Everything was super easy for me.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that our team provided you with professional and helpful service throughout the car shipping process. Our commitment to clear communication and attentive service is a priority, and we're glad to see it reflected in your review. If you or anyone you know ever needs car shipping services in the future, please don't hesitate to reach out. Safe travels! ^RK

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 9, 2023

    Once I scheduled with Montway, they had a third-party guy do the transport and that was a little weird. When they called, the guy told me who he was and my suspicions got up a little bit so I did some research into that company. There was a group of guys in California but the main guy I worked with eventually on the phone was a guy in New York. But they got the car here and there was no damage, which was all that mattered.

    When I set up the whole thing, I expected to leave on X day but the drivers sent me an email about three weeks before we were supposed to leave and said there's a five-day window on either side of that when they would pick up the car. I said I couldn't work with a five-day window on the backside. I'm leaving on X day and they were telling me they could be picking up the car five days after that and I had no way of doing that. So I had to change the pick-up date to five days prior so that the last day of their five-day window would be the day I was leaving. The drivers got here two days after we got here. It worked out as planned. I wouldn't strongly recommend Montway but they're okay. The price seemed to be the standard for everything I researched. So it’s fine though I’d like it to be cheaper.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your feedback regarding your experience with Montway Auto Transport. We appreciate your honesty and apologize for any inconvenience you may have experienced during your car shipping process.

    As a broker, our role is to assign a qualified and licensed motor carrier that is able to move your vehicle. We aim to ensure a seamless experience for our customers. We're glad to hear that your vehicle arrived without any damage, which is a top priority for us.

    Regarding the five-day window for pickup, we understand that this can be challenging for some customers. Auto logistics is a complex service and we do our best to work within the limitations of the industry. We aim to provide flexibility and accommodate our customers' schedules to the best of our ability.

    We appreciate your consideration and are always looking for ways to enhance our services and pricing. If you have any further feedback or if you decide to use our services in the future, please feel free to reach out. Your input helps us improve and better serve our customers. Safe travels!

    Verified purchase
    StaffTimeliness

    Reviewed Sept. 9, 2023

    Montway was good and I would recommend to anyone who wants to transport their vehicle. They should do it through Montway. They picked up today and dropped off the next day. So, it was only eight hours driving. It was fantastic.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Amita. We work hard to deliver fast and professional service for all our customers. We're always happy to help and hope to see you again in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 9, 2023

    Montway is a good company. The driver was great. I chatted to them briefly on pick-up and on drop-off. But it was a pain because they had to pick up from the local grocery store rather than coming to the house. I had to find a way home from the grocery store. They called as they were doing pick-up. But until drop-off, there was no direction. They called the day before the drop-off. They drove up, pulled the car down then drove off. It was super quick and efficient.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your experience with Montway Auto Transport. We're pleased to hear that you found us to be a good company and that the driver provided great service during both pick-up and drop-off. We understand that the pick-up location may have been a bit inconvenient for you, and we apologize for any inconvenience this may have caused. Auto transport drivers have many restrictions that may require meeting at alternative locations. If you have any questions or need assistance, we are always happy to help.

    If you ever require our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to serve you even better in the future. Safe travels!

    Verified purchase
    PriceStaffValue

    Reviewed Sept. 8, 2023

    Setting up the transport was super easy. I did everything online and the drivers picked it up and on the road the car went. We were well within the timeline and my interactions with the drivers themselves were minimal but they were nice and friendly. I had them meet at my commercial address, which has plenty of room to get in and out. And so, that worked out well too. The quote was a good value considering we were going cross-country and it was enclosed. But I also shopped around.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate you taking the time to share your experience with Montway Auto Transport. It's great to hear that setting up the transport was super easy and that you found our online process convenient. We strive to make the booking process as straightforward as possible for our customers. It means a lot that our team was able to deliver friendly and professional service for your needs.

    If you ever need our services in the future or have any further feedback, please don't hesitate to reach out. We value your business and hope to continue providing you with excellent service. Safe travels!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 8, 2023

    Everything went great with Montway even though we were a little bit under schedule. We figured it was because they were doing a few stops. When they arrived, my vehicle was great. The trailer and everything were pretty clean and well taken care of. The cost was the same amount too. I tried to make sure before anything else. Some transports give you some surprises at the end. But with Montway, everything was all one quote and got paid off upfront. I recommended Montway to my brother. They called to bring another vehicle from Texas to California.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your positive experience with Montway! Transparency is a priority for us, and we're pleased that you found our upfront pricing and payment process straightforward and reliable. We're grateful for your recommendation to your brother, and we look forward to providing the same excellent service for his vehicle transport needs. If you or your family ever require our services again, please don't hesitate to reach out. We're here to assist you.

    Verified purchase

    Reviewed Sept. 8, 2023

    I was pleased with Montway's service. They came and picked the car up, and it went from Fort Lauderdale to Boston in three days. However, they didn't come to the residential area even though I've seen some trucks that did. They met me at a Home Depot each time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your experience, Robert. We're happy to hear our team was able to deliver quick service. Auto transporters generally have very different restrictions and guidelines they have to follow. Even on a per-truck basis. This can sometimes impede their ability to enter certain areas. In such cases, they will pick a nearby location that is suitable for their truck. We appreciate your understanding. If we can help again in the future please let us know.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 8, 2023

    The price is reasonable, and I've never had a hard time setting up the transport. It's been very easy. I used Montway even before, because I've been going back and forth to California, and I like it. The service and the driver that brought my car lately were so nice. He communicated too. I was very satisfied. My sister is planning to move here as well, and I will recommend this company. Also, if my friends and relatives wanna ship their car, I will recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your continued trust in Montway and for sharing your positive experiences with us. We're thrilled to hear that you find our pricing reasonable and that setting up transportation has always been easy for you. If you or anyone you know ever requires vehicle transport services in the future, please don't hesitate to reach out. We're here to assist you. Safe travels. ^RK

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 8, 2023

    Montway’s website was very informational. Even with different drivers, you’re still getting the same experience with different people. So I appreciated that. When I was trying to get stuff done, the rep was accurate with the time and the turnaround. I didn't understand the way the driver was talking. He was not too good with English and the rep from Montway got in contact with him. She responded back immediately and answered questions that I was concerned about right away. I was very satisfied with my experience with Montway. My driver was nice and delivered on time, and my car got here safely.

    I was told the transport would take up to five days after they retrieved the vehicle. And the driver was here two days before he was supposed to be. I didn't have any reason to be alarmed to think my vehicle wasn't coming because he made it well within the time frame that I was expecting him. It was an awesome experience. Moving forward, I will recommend Montway to someone because I know the accuracy of their business and I like their communication. They were very pleasant and patient with me. When I was getting quotes, I told them I would call them back. When I did, they had me programmed in the system. So it was like we had already established some type of relationship. They knew what vehicle it was and were on top of what I needed already. I didn't have to go through the whole scenario all over again, which sometimes is frustrating.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway and for sharing your exceptional experience with us. We're delighted to hear that our website provided you with valuable information and that our team consistently delivers a high level of service. Your recommendation means a lot to us, and we look forward to assisting anyone you refer to us in the future. If you ever require our services again, please don't hesitate to reach out. We're here to assist you. ^RK

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2023

    When I talked to Montway and they set up the transport for me, everything was easy. They showed up quick, hauled the vehicle for me, and it was delivered in a timely manner. The vehicle went from South Florida to the western side of New York State, and there was never any discrepancy from what they said I had to pay to what I paid. When I needed another vehicle shipped, I called the rep. I called and called, and I texted him, then he called me one day and said, "Yeah, I'm out of town. Let me just pass you over to the office." I waited on the phone for 40 minutes, and they didn't get back with me, so I went with Nexus. They sent some guys to me two weeks ago and I couldn't understand them. With Montway the first time, the communication with the driver was fine. At least he spoke English.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for your vehicle transport needs and for sharing your experience with us. We're pleased to hear that your first experience with us went smoothly, from the setup to the delivery, with clear communication and no pricing discrepancies. We apologize for any inconvenience you faced when trying to arrange another shipment with us. Your feedback is valuable, as the summertime is the busiest time of year for us. We recommend that shippers use our instant quote feature on our website for the most accurate real-time quotes available. Thank you again for your feedback. We hope you consider us for future moves. ^RK

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 8, 2023

    Setting up the transport was easy. They were quick to help me get the car shipped out. They sent me a picture on July 13th and I received the car on the 18th. Nothing changed between the quote and the final cost. Everyone communicated well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway and for taking the time to share your positive experience with us. We're delighted to hear that our easy setup process, timely delivery, and consistent pricing met your expectations. If you ever require vehicle transport services again in the future, please don't hesitate to reach out. We're here to assist you. ^RK

    Verified purchase

    Reviewed Sept. 8, 2023

    I loved working with Montway. Setting up the transport turned out wonderfully. The mover, Grace Limited Trucking, is the best there is. I liked the husband-and-wife team and I liked their rig as well. I'm very happy with them. I'll definitely use the service again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Sherry. We work hard to make the auto-shipping experience as easy as possible. We're happy to hear that the team did an excellent job and you were happy with the move. If we can help again, just let us know. Best regards. ^RK

    Verified purchase

    Reviewed Sept. 7, 2023

    I would use them again. They was there when they said they would be. Kept me informed my car was delivered professionally, the guy was very nice. They inspected my car with me. It was the first time that I got a car transported. I was worried about getting it transported but I had no choice so I am glad I had a great experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway and for sharing your positive experience with us. We understand that transporting your car for the first time can be a source of worry, but we're delighted to hear that our team made it a great experience for you. Our commitment to professionalism, punctuality, and clear communication is at the core of what we do, and we're pleased to know that we met your expectations.

    If you ever need our services again in the future, please don't hesitate to reach out. Safe travels. ^RK

    Verified purchase
    Staff

    Reviewed Sept. 6, 2023

    I would definitely recommend Montway Transport for safe delivery of your car. I have used this company twice now and have been totally satisfied. Cars were delivered on time without any issues. I will definitely use again to transport my cars and wouldn’t hesitate to recommend this company to anyone. Drivers have been great and contact is available to check up on where your car is.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the recommendation, Kathy! We're happy to hear that our team could deliver expert services for your needs. Have a great day and hope to see you again soon.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 6, 2023

    I was most satisfied and pleased with absolutely outstanding performance and excellent customer service! My car was transported with care and the driver was very polite. He explained the upcoming journey he would be taking my car on and exactly what to expect. My car is very important to me and I am the sole driver. Thank you.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for trusting us with your vehicle transport. We know the importance of providing professional service for your car. So we're happy to hear that our team did great. We wish you the best and hope to see you again soon.

    Verified purchase
    Customer ServiceStaffCommunication

    Reviewed Sept. 6, 2023

    This was a great company to work with especially when it comes to my precious cargo - my little red Lexus. They kept me in the loop the whole time and make the drop off easy and stress free. I would give them a 10/10. I was able to get someone on the phone whenever I called and despite the fears you have they were all relieved b/c everyone was so professional.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Colette. We're happy to hear we could provide professional service for your Lexus. If you ever need to transport your car again, we are happy to help. Best regards.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 6, 2023

    The driver arrived a few days early to pick up my car. My car was waiting for me when I arrived to my hotel. It would have taken me three days, hotel rooms, and over 2000 miles on my car. Great service, easy to work with, will definitely use again!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review! Happy we could provide exceptional service for your car transport. Thanks again and hope to see you again in the future.

    Verified purchase
    PricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Sept. 5, 2023

    Booking was easy. The price was acceptable for my budget because my daughter is a student with no money. The delivery driver was accommodating because my daughter's flight got canceled due to weather. The overall experience was painless. They were very punctual professional accommodating. The car was delivered as promised on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Connie. Happy we could provide professional auto transport services for your needs. If we can help again, just let us know!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 5, 2023

    Great experience with a great price. Everything was explained from the beginning. I am very happy with Montway and I would highly recommend. The driver called the night before to confirm delivery. Once he arrived he took pictures then had me sign the paperwork and that was it. I hope this helps someone out there trying to decide who to trust.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Brian. We appreciate your recommendation and are happy to hear that the team did great. If we can help again in the future let us know!

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    Punctuality & SpeedStaffTransparency

    Reviewed Sept. 5, 2023

    Team was curious and professional. The team was flexible with our scheduling requirements and helped set up a time that fit our moving dates. Driver was punctual and updated me on his status along transport. He worked with me to set up an optimal pick and drop off location for the vehicle. Finally the driver explained every step my vehicle would go through during the transportation process. Highly recommend for transportation of any vehicle.

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    Response from Montway Auto Transport

    Thanks for the recommendation, Cory. Auto transport can be a complex process. We do our best to make it easy and guide you every step of the way. We wish you the best and are happy to help at any time. Thanks again for choosing Montway. ^RK

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    Customer Service

    Reviewed Sept. 5, 2023

    I went into the process expecting lots of paperwork and confusion from my own ignorance. I ended up with minimal paperwork and caught off guard because the process was super simple. I would definitely recommend Montway to anyone shipping a car. I am sure that I will be using them again.

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    Response from Montway Auto Transport

    Thank you for the review, Bryan. We strive to streamline the auto shipping experience as much as possible. Happy we could make it easy and hope to see you again in the future.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 5, 2023

    Fully enclosed and half way across the Country, very fast and very smooth. Very good communication. Very easy to work with, and line everything up on both ends since I was not able to be there in person. The order was placed and the car delivered within a span of just a few days.

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    Response from Montway Auto Transport

    Thanks for the review, Dana. Happy to hear we could provide professional and easy service for your needs. Best regards. ^RK

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    Customer ServiceStaff

    Reviewed Sept. 5, 2023

    Very, very pleased with Montway Transport. Both vehicles arrived in great shape. Communication with Montway via phone or chat was awesome. The driver was very, very communicative. Kept us advised of his expected arrival date to pick up the vehicles and then kept us advised on his ETA for delivery. I would use Montway again in a heartbeat. Cannot say enough good about them.

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    Response from Montway Auto Transport

    Thank you for the review, David. Auto transport can be a complex service, so we are here for you every step of the way. We wish you the best and hope to see you again in the future. ^RK

    Verified purchase
    Contract & TermsTransparency

    Reviewed Sept. 5, 2023

    The folks at Montway were terrific when transporting my daughter's car across the country. The arrangements were easy to make. They picked it up when they said they would and delivered it within the time promised. The only thing I would suggest is some progress updates while in transit.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Bob. Glad we could help transport your daughter's car safe and sound. We strive to make it as easy as possible and your feedback is important as we are always working to improve. We wish you the best and hope to see you again soon.

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    CoveragePrice

    Reviewed Sept. 5, 2023

    I entered the data to ship my car from Az to NH. Received several quotes quotes then decided to use a Covered carrier. Received additional quotes, read customer reviews and views from a National publication. Montway in my mind was on top along with 2 others. Montway was terrific and followed thru in all ways & would recommend them.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to hear everything was terrific. Happy to help at any time!

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 5, 2023

    Smooth transaction from start to finish. The scheduling was straightforward and pricing very competitive. The pickup and drop-off were as expected, and the driver communicated at appropriate points during the transport. I highly recommend Montway when you have a requirement to transport a vehicle. The organization conducts their business in a very efficient customer centric manner.

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    Response from Montway Auto Transport

    Thank you for the great review, George. We appreciate your kind words as we strive to deliver a professional and customer-centric service. We hope to see you again in the future.

    Verified purchase
    Tech

    Reviewed Sept. 5, 2023

    Montway made it so easy and convenient to contract a pickup and delivery. We needed a vehicle transported from VA to CA. Montway picked up on time and delivered on time. They communicated well all through the process and were just great to work with. We will definitely use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Glad we could make it easy. Thank you for the review, Donna. We are happy to help at any time and hope to see you again soon.

    Verified purchase
    Contract & Terms

    Reviewed Sept. 5, 2023

    My car was supposed to have been picked up yesterday and delivered tomorrow. It’s still sitting in a garage in Del Mar, CA. Our agreement was that the car was to be picked up last week, and I was delayed till yesterday, and still no pickup. That stinks and so does your service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Jack. Thank you for leaving your feedback. We are sorry to hear that we have not met your expectations. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. Our team has presented you with multiple options to ship your vehicle, including our Guaranteed Pickup option to have your vehicle picked up on a guaranteed day, to which you refused.

    At this time, I do see that a driver has been assigned to your order and pick up is scheduled. If you have any additional comments or questions, we invite you to email us at feedback@montway.com.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 4, 2023

    Montway was very generous and kind. Their prices were better.

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    Response from Montway Auto Transport

    Thank you for the praise, Vonda. We're happy to help at any time. Best regards! ^RK

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 4, 2023

    Montway gave me the best price and terms. The rep was very informative and quick to return calls. The final cost was what he quoted so I couldn't be more pleased.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Rick. We're happy to hear our team could provide information and quick service for your move. Thanks again and we are here for you any time. ^RK

    Verified purchase

    Reviewed Sept. 4, 2023

    I definitely would use Montway again, because from beginning to end, it was a super smooth transition. The only thing is that I know we had some apple juice in one of our vehicles. Once we got them here on the East Coast, a couple of them were empty, but the containers were still there. Someone might have been thirsty. Other than that, it was overall a good experience. Any questions that we had, they answered them. They were easy to get in contact when we needed to make changes.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for providing your feedback. We are always striving to provide the best service and your feedback makes that possible. Best regards. ^RK

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 3, 2023

    Scheduling the transport with Montway was good. The company was responsive. Texting and communication were fine. Showed up nearby. If we had schedule changes, they were flexible, too. It was efficient.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for its professional and efficient transport services. We appreciate your feedback and hope to see you again in the future.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 3, 2023

    Setting everything up with Montway was super easy. The rep was helpful. I ended up getting in contact ‘cause they gave me an estimated time and the estimated time was right at the end of it. But when I talked to a representative, he reassured me that they didn't go with the first one. They wanna make sure that the carrier that picked it up would take care of it. I was grateful for that.

    The communication of the driver was awesome. He gave me status updates. He let me know two days prior what his ETA was. He was still on track and then he stayed in communication all the way until he got the car delivered, which I greatly appreciated. I didn't have to take the whole day out pretty much. He was able to give me a time frame and he stuck to the time frame, which was super helpful.

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    Response from Montway Auto Transport

    Thank you for the review, Alex. It's important to us that we work with the best carriers out there. So we put a lot of work into vetting every carrier we work with. Your feedback means a lot to this process. Thank you again and we hope to see you again in the future.

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 3, 2023

    Setting up transport with Montway was very easy. When they came to deliver the vehicle, they called and told me the guy would be there in half an hour and he was. Their quote was also competitive and accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We thank you for your feedback and hope to see you again in the future.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 2, 2023

    Christopher was very, very kind. It was an excellent service. When they were halfway through the transport, I called and checked with them, and then the driver called and updated me. He was on time to deliver it at a friend's place in Atlanta. So, everything was perfect. The car was in excellent condition. Through the overall move, the transport was the only best thing that happened to us. We have recommended Montway to our friends back in Colorado.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation! We strive to deliver professional service and we're happy to hear that our team did great. If we can help again in the future let us know.

    Verified purchase
    Customer Service

    Reviewed Sept. 2, 2023

    The first time that I used Montway, it went very smoothly. The car was delivered ahead of time as planned. The communication was very good last time. So I used them again. Everything went smoothly too. The person was very nice and organized and efficient. I gave the car over this morning and it was right on time. I'd recommend Montway. It's a good option.

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    Response from Montway Auto Transport

    Thank you for the recommendation, Josh. We appreciate your feedback and are happy to hear that everything went great. We're always here if you need us! ^RK

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed Sept. 2, 2023

    David was the gentleman that drove the transport. He was there when I inspected it. I was very sick when he delivered the car. He was very kind to me because I could hardly walk. I was very satisfied, except they did not come door-to-door, so therefore, I had to get a cab, and a cab cost me $67, to get my car.

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    Response from Montway Auto Transport

    Thank you for providing your feedback. As part of our services, we offer door-to-door shipping. This means that the driver will pick up and deliver as close to your locations as possible. Depending on the truck and service area restrictions, it may be required to meet the driver nearby. In such cases, we ask that customers contact our support immediately so that we can provide assistance. We're always happy to help and if you would like to provide additional feedback, please contact us at feedback@montway.com.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 2, 2023

    A friend of mine loaded the car in a California location. It was a big Ram 1500 TRX. But the bed of the first guy who showed up was not really meant for this type of car. So he was not able to load. It was some sort of miscommunication on who dispatched that car. But they were able to quickly sort of pivot it out. Within 24 hours, somebody else showed up with the appropriate truck, and they took the car. The car was at my site within 10 hours and the condition was pretty good. So overall, I'm very happy. I would use Montway again.

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    Response from Montway Auto Transport

    Thank you for the feedback. We're sorry to hear about the inconvenience but happy to hear our team was able to turn around quickly. Large pickup trucks can have some additional restrictions and require specific loading. We're always happy to help and hope to see you again in the future.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Sept. 2, 2023

    Over the last few years, I've shipped three cars. And over time, I had good experience with Montway Auto Transport. So, I tend to go there first when I'm trying to get quotes for transport. I would go online, fill out the form, and it would go quickly. Good communication. I know when things are coming. They let me know where the driver is. A year ago, Montway hauled my Yukon from Atlanta, from a dealer in Atlanta to Kansas City in an enclosed trailer. That was great because they detailed the car before it left. And it looked like it rolled off the showroom floor when it came out the back. That was fun.

    Going back a couple of years, Montway hauled a Plymouth Road Runner for me from Portland, Oregon to Kansas City. That was interesting because the folks that hauled it were team drivers. They called me Friday evening. And I had it Saturday night. The truck just rolled the whole time. It was amazing. That car had a leaky gas tank. And it was the last one on the truck. They did a good job of handling that. I wasn't aware of that. But they figured it out fast. And they didn't put it on top of another car. That was smart.

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    Response from Montway Auto Transport

    Thanks for sharing your experiences, Alan. We are happy to hear we continue delivering excellent service for your needs. We are always here when you need us and we look forward to seeing you again.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 2, 2023

    The customer service agent I spoke to was very nice and knowledgeable. It was a painless phone conversation and straight to the point. I gave my information as it relates to where the pickup was and where the drop-off would be. They were able to share with me the money amount, which was very important, me knowing how to budget the cost. Everything was accurate. There were follow-up emails too. There were moments when I needed to change things and they were very accommodating. It was nice. My experience with Montway in setting up the transport was definitely a 10 out of 10.

    When the driver came to pick up, his truck was parked up the street because it couldn't come through the neighborhood because it was so big. So, he had to walk to the house. He picked up the car and drove it to the truck. The quote was phenomenal. I did not expect that to be the price and I was very pleased with it and the services. I got my car picked up and delivered way across the country and I didn't get any damages and issues.

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    Response from Montway Auto Transport

    Thank you for sharing your experience, Ledell. Auto transport can be a complex process. So we're here for you every step of the way. Thanks for choosing Montway and we hope to see you again soon.

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    Verified purchase
    TechStaff

    Reviewed Sept. 2, 2023

    The experience with Montway was great and it felt like I could trust them. The driver did a good job of documenting every little thing on the vehicle and the vehicle arrived exactly as it left. I wasn't gonna have him drive a trailer down my residential street because there would have been no way for him to get out. So I met him at a very convenient location a block and a half away. The most important thing for me was to get a reputable driver and Montway has that. They have contracts with them.

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    Response from Montway Auto Transport

    Hey Matt, thanks for sharing your feedback. We work hard to work with the most professional carriers out there. We're happy to see that reflected here. Thanks again and hope to see you again soon.

    Verified purchase
    Staff

    Reviewed Sept. 2, 2023

    They were very responsive. The driver was also nice and provided very good service. I was very satisfied. I will definitely use Montway if I need it next time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. Hope to see you again soon!

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Sept. 2, 2023

    They were very efficient. When I called to make arrangements, everything went very smoothly. The only problem we had was that the delivery people used the correct address, but the wrong city in Columbus. The car was going to Powell, Ohio, which is a suburb of Columbus, and there's an identical address in Columbus. For some reason, they were trying to deliver the car to the Columbus address rather than the Powell address. But my son-in-law got that straightened out with the delivery people via telephone. Montway is very reliable and they did an excellent job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your feedback, Michael. We're sorry to hear about the inconvenience with the similar addresses but are happy to hear it was easily fixed. We strive to deliver top-notch service and your feedback makes that possible. Thanks for choosing Montway.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2023

    The driver didn't seem like he spoke a lot of English, so it scared us at first. We heard some bad things about stuff and we were a little nervous. But he did a great job, and got the vehicle to our house perfect. He was very careful. His hand motions were acceptable and we could talk to each other through that. The trailer ended up being enclosed, which was an added bonus. We were thrilled that it was enclosed. We were pleased with it.

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    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We strive to work with the best carriers out there. We wish you the best and hope to see you again in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 31, 2023

    Montway was most responsive, and they had a good pricing for pick up when I needed them to. The day before the pick up, someone contacted me and I got an email and then the driver contacted me the day of. The initial quote was accurate.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Jocelyn. We're happy to deliver great service for your needs. Safe travels and hope to see you again in the future.

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    Customer ServiceContract & TermsCoverageSales & MarketingPricePunctuality & SpeedMaintenanceStaffRatesTransparency

    Reviewed Aug. 31, 2023

    Montway shipped my BMW 7 Series. The transport was fairly easy to set up. They match you with a dispatch, and then the dispatch takes over. So, in my case, the dispatch was in touch with the dealership. They also provide you with the phone number and some sort of way to contact the driver of the dispatch, and then also the company that is managing the dispatch. That was also fairly easy to manage. They did miss the pickup on the first occasion, but that was some misunderstanding between the dealership and the dispatch. The dispatch gave us a window of three days and the car wasn't ready to pick up yet. So, I got a phone call about that from Montway indicating that this was something that happens and they gave me an option to either pause the pickup or reschedule it. They didn't charge me any additional fees for the pickup. So, it was a fairly reasonable experience as far as the logistics are concerned.

    As far as the quote, it was fairly competitive. The delivery was interesting. I was in touch with the dispatch company. They gave me updates on when the car would be available and where should we schedule a pickup. My house is on a street which has freeway speed limits of about 55 miles an hour. There's no option for the semi with 30 odd cars to block that street. We agreed to take the delivery at a nearby Target store. The semi would come in, they would park there, and then they'd wait for me and I'd Uber myself to that place and then pick up the vehicle. That went fairly smoothly.

    I got a call from the driver about the ETA of their arrival. I was able to meet them and they were already there. I didn't have to wait. So, that was great. It was an open delivery. That is also an option that they give you. You can pay extra for a closed top or a covered delivery. I opted for the open one. It was cheaper. In hindsight, maybe I shouldn't have because they were traveling a long distance, and there were a lot of variable climate conditions. When they arrived, the car had a lot of dirt piled up on it and a lot of water marks. It was evident that it rained hard along the way. Even though the driver said that they made sure that the car was cocooned inside so it wouldn't be exposed to too much elements, but that's still the case.

    The only thing that didn't go so well was the way that the vehicle was off-loaded from the semi from the truck. They have a couple of hooks that allow them to sort of grip the vehicle so they can maneuver it and move it around or have it be stationary on the truck. So, I think they put the hooks around the control arms of my vehicle and during the off-loading stage, they sort of dragged the vehicle using the control arm. So, that sort of bent the control arm. I hit a pothole after that. The driving was fine and I had to get my wheels replaced and tires replaced, but they couldn't align the wheels because the control arms were bent. So, I had to pay the dealership to replace the control arm so they could do that. But enough time had passed from the day that I bought the vehicle to when this incident happened and I had to go through that process that I couldn't necessarily do anything about that.

    There was no way for me to prove that this was something that was the dispatcher's fault. But after talking to the dealership, that is what they suggested. My car wasn't towed at any point between me taking the delivery, and then me getting to have the control arms replaced. I just didn't propagate that issue either because I just want it to be over with and I wanted to get back into my vehicle and not deal with warranty at that time. Overall, Montway's customer service was on point. The coverage that I looked at was, at that time, ample for me. The sales and marketing process were just invasive. They call me a lot and they really wanted to get the business.

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    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback, Sid. We appreciate your comments as we are always working to deliver the best service possible. If you have any further comments or concerns please do not hesitate to let us know. Sincerely, Montway.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesTransparency

    Reviewed Aug. 31, 2023

    My experience with Montway was mostly through email, but they had very fast response times. They asked for some information and I got it back to them. They were able to schedule pretty quickly. Then they kept us updated throughout the transport process. They also kept me notified when they were en route. I wasn't at the location, but they sent the information when they arrived. Then they sent pictures of the vehicle just to confirm it was at the drop-off location. It was good. I've used them a couple of times in the past. Their prices have been generally a little bit less than other companies I've searched.

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    Response from Montway Auto Transport

    Thank you for the review, Meredith. Our goal is always to deliver a seamless experience, and we're happy to hear things were great. We look forward to the next move.

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 31, 2023

    Montway was available in the timeframe that I needed. The quote was a little high, but it was okay. I was satisfied with the customer service. I had someone meet them for the delivery, and it was fine.

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    Response from Montway Auto Transport

    Thank you for the review. We work hard to deliver the best service possible. We use a complex process for our pricing that has several determining factors. Including current real market conditions. Our price may not always be the lowest or highest. But it is the most accurate to get your car moved. We're happy to hear you were satisfied and hope you consider us again for future moves. Best regards. ^RK

    Verified purchase
    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed Aug. 31, 2023

    I would recommend Montway. My experience was easy. All the competitors said, "Oh, I wouldn't use them. They're gonna say one thing and do another." I went, "Oh, okay. Well, I guess I'll find out." It never happened. The driver was fantastic. He kept me updated all throughout and he came early.

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    Response from Montway Auto Transport

    Thank you for the recommendation, Billy. Not everyone ships a car every day, so we try and be as transparent as possible about exactly the kind of services we offer. We want your experience to be simple and stress-free. So we feel this transparency is important to that. Glad to hear the service was great and hope to see you again in the future.

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    Price

    Reviewed Aug. 31, 2023

    I use Montway all the time. They are on time. This time, the transport was from Saint Louis to Phoenix. They dropped the vehicle off at a location different to the home but I was charged what they said they would.

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    Response from Montway Auto Transport

    Thank you for the feedback, Robert. Your comments are essential to us providing the best service possible. We look forward to seeing you again soon.

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    Customer ServiceStaff

    Reviewed Aug. 31, 2023

    When my car wasn't running, I reached out to Montway, and everything went great. The driver let me know when they loaded the car, when it was coming, and how long it'd be there. He called a few times that day to let me know where he was at. He took the car to another Honda dealer for us, and it ended up being traded in.

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    Response from Montway Auto Transport

    Thank you for the review, Jill. We are so happy to hear that the driver did an excellent job with your auto move. We are always here when you need us and hope to see you again in the future.

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    Customer ServiceStaffTimeliness

    Reviewed Aug. 31, 2023

    I booked the transport online and got an immediate response through mail. The driver is good. The moment he picked up, I didn't hear anything from him but before the delivery, he called me. He got it where he promised me to collect it. The amount was on the higher side but the vehicle was delivered before time. I observed there were so many dots on my back side bumper though. That should have been taken care of.

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    Response from Montway Auto Transport

    Thank you for the review. Your comments are important as we strive to deliver the best service possible. If you would like to provide additional feedback, please contact us at feedback@montway.com. We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2023

    It was wonderful with Montway. They were right on point and very thorough. The guy that dropped the vehicle off knew his stuff. I'm the type of guy who wants to help. But he told me I didn't have to do anything.

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    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services. We wish you the best and hope to see you again soon.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2023

    We bought a vehicle in West Virginia and we had it delivered here in Arkansas. We're in a cul-de-sac, and the driver parked on a through street, then he drove the vehicle to our house. It was a very painless experience, and the vehicle was very clean. I would recommend Montway.

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    Response from Montway Auto Transport

    Thank you for recommending Montway for your vehicle transport needs. We appreciate the comments and are happy to hear everything went great. If we can help again just let us know!

    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed Aug. 30, 2023

    Montway Auto Transport was okay, but watch out for the random fees that they charge you during pickups and drop-offs. They didn't give me any troubles the first time. That's why I didn't look into other companies and chose them. They called a day in advance before the delivery. I was free so I was able to be there when they delivered. But they kept adding extra fees, like where they added a fee for putting stuff in our car even though they said less than 100 pound is free. And for drop off, they added fees for how to drive in to the residential area that they couldn't drive the truck. $300 to $500. It's weird that those fees were negotiable. I was, “What? $300 for those?” And I just moved something. I didn't take it out. I moved it from one spot to the other spot, and the person decreased $200. So, “Oh, okay. Now, how about $100 or 150?” I didn't even take any stuff out.

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    Response from Montway Auto Transport

    Thank you for sharing your feedback, Ann. Not everyone ships a car every day, so we understand that it can be a complex process. For personal items, it's important to understand that we are not a personal property shipper. We are only an automobile transporter. If items are being left in the vehicle, Montway must be informed of the total weight prior to shipping. Weight is a major factor in how vehicles can be placed on the trailer and transported. As a courtesy, we can allow an additional 100 lbs in the trunk of the vehicle only. These items must be secured to one suitcase or bag. And must be below window level. We provide full details on items in our terms, which are available in our emails and website at https://www.montway.com/terms-and-conditions. Thank you again for your feedback and we hope that we were able to provide some clarity about shipping policies. If you ever need to transport your car in the future we would be happy to help.

    Verified purchase
    CoveragePrice

    Reviewed Aug. 30, 2023

    The delivery was fine with the exception that the car cover that was on the car when it left Colorado didn't show up with the car. I complained to them and they said that was not covered by their quote insurance and they were not supposed to put the cover in the car. But my son said that they did. He saw it on the car before they closed the rear ramp. They refused to do anything about that. My complaints fell on deaf ears. I was not happy.

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    Response from Montway Auto Transport

    Hello Edward. We are sorry to hear of any inconvenience you have experienced. The usage of car covers during transit, unless applied by a certified technician, is generally not permitted due to the safety hazard they pose to roads and their surroundings. These can be potentially hazardous to the shipment and the surrounding environment. We took a look at the Bill of Lading from your shipment, and do not see that the car had a cover placed on it for loading. We have emailed you the Bill of Lading for your reference. We are happy to help in any way we can, so if you have any additional questions or comments please email us at feedback@montway.com.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 30, 2023

    The sales process with Montway was pretty good. It was pretty informative. The rep talks to you and then they'll call you back. Montway said that I would see where the driver was, and it turned out that both times the car was transported, the drivers were within a day and a half to where they had to be picking them up and coming that way. So the car was moving in the same direction. The drivers were good. They were friendly, kind, and courteous, which you would expect. The quote was pretty close to reality. It was good, and you don't need the aggravation of looking for gas, putting up with traffic and detours.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the awesome review, Angelo. We're happy to hear that our sales process as informative and was able to help with your needs. We strive to deliver professional service at all times so this means a lot. We are always here when you need us. Best regards. ^RK

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Aug. 30, 2023

    The email correspondence with Montway was quick. Whenever I had a question, there was a quick turnaround. The carrier that they hired for our car was the best part because the driver was really very conscientious in giving us updates. He was very on top of communication. I was late when it was time for pick-up and the driver couldn't reach me. Our area was not accessible to the carrier. So, he parked farther away from our street. But he went to our house and rang the doorbell. So, that was how I knew that he was there already. The driver checked the car and made notations of its condition. He was very personable. When everything was done, he drove off with our car. When it was delivered, we weren't at our delivery address yet. So, I had to tell him to coordinate with our relatives, which he did, and it was a smooth delivery.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience. Auto logistics can be pretty complex so we do our best to make it as easy as possible. Happy to hear the driver did a great job and provided smooth delivery. We look forward to seeing you again in the future. Best regards. ^RK

    Verified purchase
    Staff

    Reviewed Aug. 30, 2023

    I was very grateful that Montway's team made the process super easy and great. I was really nervous about the whole process, but it was a great experience. My 2019 Jeep Wrangler was going from New Jersey to California. One of the things that was really hard was trying to time it so I would already be here in time to receive the car. I had to go to this other parking lot place because my building had nowhere for a car to be delivered to. The driver found a place that was relatively convenient.

    He did have to unload it. It was at Target. He couldn't quite turn into Target because the parking lot was a little full. So, he did it on the road. I was like, "Oh, my God. Oh, my God. Oh, my God," but he was so nice and professional. One thing that was a nuisance was the driver put the emergency brake on when he turned the car over to me. I was not strong enough to brake off, so he had to help me with that. But I felt like he was so courteous and I was just laughing hysterically. I totally understand why he put the emergency brake on. I know I should be putting the emergency brake on when I'm parking on slopes, and I just don't.

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    Response from Montway Auto Transport

    Hello Ashlyn, thank you for choosing Montway and for sharing your experience with us. We understand that vehicle transport can be a nerve-wracking process, but we're thrilled to hear that our team made it easy and enjoyable for you. Your feedback is appreciated. If you ever require our services in the future, please don't hesitate to reach out. We're here to assist you. ^RK

    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Aug. 30, 2023

    Straightforward process. I was able to get a quote online, and I ended up calling and confirming the quote. Montway Auto Transport sent me an email, and I entered my card information. Once they confirmed who the driver was, they took the payment, and we proceeded with pickup. The driver gave me a heads-up on the day he would be there. He called to let me know two hours before he would arrive, and arrived at the right time. So, I was able to time it out well. Montway gave me the best price. You may have to just stay in communication regarding the timing of picking up the vehicle, because Montway Auto Transport uses multiple potential companies to pick up. So, it depends on when drivers are available. Ensure that it aligns with when you need the car picked up/dropped-off.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway Auto Transport and for sharing your experience with us. We're pleased to hear that our straightforward process, competitive pricing, and clear communication met your expectations. We understand the importance of timing when it comes to vehicle pickup and drop-off. When booking an order with us, it's important to provide us with all the specifics of the load at this time. As we communicate this information at dispatch. If there are ever any discrepancies, Montway should be contacted immediately. If you ever require vehicle transportation services again in the future, please don't hesitate to reach out. We're here to assist you. Safe travels. ^RK

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 30, 2023

    My girlfriend, who moved from California to Georgia, referred Montway to me to use for my godmother whom I was having to move from Kansas back to California. This was the first time I used a transport service and it was easy. They were fast and any time I sent a message or called, it was answered. I didn't have to wait. Customer service was easygoing. It was as if you were talking to your neighbor.

    During the move, I was already on a plane. My godmother's Realtor on the Kansas City end was there to give the drivers the key. On the California end, we had the car delivered to my uncle's house that was up the street from where my godmother was gonna be living. My uncle said, "The gentleman dropped it off. Put the car in the driveway. I handed him the check, and they were gone. It was fast." We took pictures of the car before and after. Everything was fine and the cost was excellent. A girlfriend of my godmother that I knew was gonna be moving reached out to me last night. She asked, "Who did you move for your godmother for the car transport?" They were given $3,000 per car with another company. I told her it was ridiculous and gave her the name of Montway. They're gonna be calling today.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We are truly grateful for your trust in Montway and for taking the time to share your positive experience. Our commitment to providing excellent customer service and reliable transportation is at the core of what we do. We're delighted that you found our team easygoing and responsive, and we appreciate your kind words.

    Thank you for recommending us to your friend, and we look forward to helping them with their car transport needs as well. Should you ever require our services again, please don't hesitate to reach out. We're here to assist. ^RK

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2023

    The driver called me the night before he arrived. He also called me the morning of the arrival. Everything was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to hear that the driver provided great service. If you ever need to transport your car in the future, please don't hesitate to reach out. We're here for you! ^RK

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & TransparencySales Tactics

    Reviewed Aug. 30, 2023

    Two other companies gave me a low ball quote and they could never find a driver who was willing to drive for that amount. So, they kept pushing me off. When I finally got frustrated and cancelled, I called Montway. The rep gave me an honest quote and they were able to find someone willing to do it for that price quickly. The driver was great once he got here. But there wasn't much communication from when he left California until when he got to Connecticut. Other than that, everything was fine and I was pleased with their service. They were honest.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hey Susan, thank you for choosing Montway and for sharing your experience with us. We're glad that we could provide you with an honest quote and promptly find a driver willing to transport your vehicle at that price. Your satisfaction is important to us, and we're pleased to hear that you were ultimately pleased with our service. If you ever require vehicle transportation services in the future, please don't hesitate to reach out. We'll be here to assist you. ^RK

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2023

    The driver drove off the pickup truck, and I signed his phone. It's a commercial truck, so it had to be on a semi-truck. Everything was fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience with us, Kamil. We're glad to hear that everything went smoothly with the pickup and signing process. If you ever need our services again in the future, please don't hesitate to reach out. We're here to assist you with your transportation needs.

    Best,
    Richard K

    Montway Auto Transport

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 30, 2023

    Working with them was quick and easy. They were quick to respond and they gave me the information I needed. The driver communicated well and showed up when he said he was going to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your wonderful feedback, Stephen! We're delighted to hear that your experience with us was quick, easy, and efficient. Our team values clear communication and punctuality, and we're thrilled that the driver met your expectations.

    Should you ever need our services in the future, please don't hesitate to reach out. We're here to assist you. ^RK

    Verified purchase
    PriceRates

    Reviewed Aug. 30, 2023

    Setting up the service was easy and it was a fair price. I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to leave us a positive review! We're pleased to hear that setting up our service was easy and that you found our pricing fair. Your satisfaction is important to us, and we look forward to serving you again in the future should you require our services. ^RK

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Aug. 30, 2023

    Montway's price was a little bit lower than a couple others that I looked at. When I talked to the person on the phone about the quote, one of the things I asked was, “If the price is gonna change for any reason or this quote actually pretty much in stone?” They said, “Hey, we're not gonna change the price.” That led me to think, “Yeah. Hmm. Okay. Well, if that's really the case, then…” So, I went with the, and it worked out great. The reps knew what they were doing and they executed it fine.

    I was on the side of delivery, and I communicated with the driver directly. They had two options. One was to pay ahead of time and the second one was to pay about 70% or so to the driver directly and you get a cheaper price. I did select that option. The driver was really great on the phone. I was helping him get directions to the location. He was in no rush and I paid him. I got the paperwork. It was smooth as can be.

    If I was gonna ship another vehicle, I'd be using Montway again. I'm not gonna fool around with anybody else. I was totally pleased. In fact, I gave a recommendation to someone. He asked me about transports and I said, “Well, just a few months ago, I used Montway. First time I used them, but it went terrific. Simple, easy, no change on price. The driver was great. Timing was great. So, you might wanna check with them.” He went ahead with Montway and he was thrilled.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for sharing your positive experience with Montway! We're delighted to hear that our competitive pricing and commitment to maintaining quoted prices played a significant role in your decision to choose us for your vehicle transport needs. Our team takes pride in executing seamless and efficient transportation services, and we're pleased to hear that you had a great interaction with our representatives and the driver. We appreciate your trust in us and your willingness to recommend Montway to others.

    Should you ever require vehicle shipping services in the future, please know that we'll be here to provide you with the same level of excellence and reliability. Safe travels. ^RK

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed Aug. 30, 2023

    I liked Montway's price, the reviews, and the customer service representatives. Setting the transport up was seamless. It was all automated. I got email confirmations. Payment was easy, insurance was provided, and the driver was in touch with me immediately. He called me, texted me, and sent me pictures. It was great. My residential area is on the tighter side. So him and I coordinated, and I found a local shopping mall that had a big parking lot. He thought it would work. I sent him the map. He looked at it, and it worked perfectly. My Porsche 911 turbo came a little earlier than expected. The communication was great. The price was right, and there was a lot of care taken with my vehicle.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your fantastic review of Montway! We're thrilled to hear that you had a seamless and enjoyable experience with our vehicle transport service. It's wonderful to know that our systems and easy payment options met your expectations. Should you need our services again in the future, please don't hesitate to reach out. We'd be honored to assist you once more. ^RK

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Aug. 30, 2023

    I looking for somebody to haul my car and Montway seemed like they were gonna be the fastest delivery. They gave me good coverage and I felt assured that they would do a good job. They answered every question I asked and they were there when I asked them to be there. They delivered the car faster than I thought they could and the driver was real competent. He told me when he was leaving, where he was gonna be, and when the car was gonna be there and he brought it to my exact location. Montway kept in touch with me all along. Before and after the transaction, they were there for me. Everything is a little bit steeper nowadays, but what they did for me in the time that they did it, the price was worth it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for taking the time to share your positive experience with Montway. We're thrilled to hear that we could meet your expectations and provide you with a fast and reliable car hauling service. Our team takes pride in ensuring clear communication and a smooth transaction from start to finish.

    Your satisfaction means the world to us, and we're delighted that you found our service to be worth the price. If you ever need assistance with vehicle transport in the future, please don't hesitate to reach out. We're here to help! ^RK

    Verified purchase

    Reviewed Aug. 30, 2023

    I had a good experience with Montway. I was very satisfied. I recommend them highly.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation. Happy to hear you had a good experience and hope to see you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2023

    The whole process with Montway went pretty smoothly. They were great because it was a weird situation where I had to meet them here and drive myself and jump on a flight two hours away from our meeting point. It was good that they stayed in contact with me. Their communication definitely helped.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, William. Communication is essential to our services. So we're happy to hear the team did great. If we can help again in the future let us know!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 30, 2023

    Their customer service was excellent. They did everything. I never had to question anything. The transport went excellent. They were on time and fast. I was very happy with the cost too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your feedback, William. We are happy to hear your experience was great. If we can help again please let us know. Best. ^RK

    Verified purchase
    PriceStaff

    Reviewed Aug. 22, 2023

    They were helpful and knowledgeable. Their quote was reasonable as well. The driver didn't communicate on the first day that he was coming. But we got ahold of him and we were able to meet up to get the vehicle on. Then they got the vehicle here in one piece. I'd recommend Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation. We appreciate your feedback as it helps us deliver the best service possible. We look forward to seeing you again soon.

    Verified purchase
    Staff

    Reviewed Aug. 22, 2023

    Our driver Viktor was easy to communicate with and was very conscientious. Our vehicle arrived exactly on time. This was the best experience we have had with any car transport. We would highly recommend to others and we plan to use them again soon! Our transport was from Florida to Pennsylvania.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Lynn. We're happy to hear that the driver was easy to communicate with and provided excellent service for your PA shipment. If we can help again, let us know!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 20, 2023

    I like Montway's price and schedule. Setting up the transport was very easy. I gave them the dates I wanted the car picked up and the dates I'd be in town to receive it. There was a three-day pick-up window. It ended up being the exact date I gave them. The driver let me know the night before he was gonna be there in the morning. He called me in the morning and said he's en route and told me the exact time that he was expecting to be there. I met him at a church parking lot. I offered to meet him there. Our house was on a dead end and cul-de-sac, and he never could have turned around. Overall, it was a great experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the wonderful review, Doug. We're glad to hear we could provide top-notch services for your needs. We hope to see you again soon.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 20, 2023

    My experience with Montway was not as comprehensive as it should have been because of the language barrier. They use a lot of overseas people. It's just the comprehension. Even though you may know English, it doesn't mean that you understand English. Other than that, it was quick and easy. The transport was from Tuscaloosa, Alabama to Cape Coral, Florida. They picked the car up on a Thursday evening, and it was at my sister's door on a Friday morning. So, it didn't take long at all. Communication with the driver was clear and very regular.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate your feedback, Nadia. We work with a wide variety of employees and carriers from all over the world. As we service internationally. If there are ever any communication issues, please let us know and we are happy to help. We wish you the best and are happy to help at any time.

    Verified purchase
    PriceStaff

    Reviewed Aug. 20, 2023

    I had a good experience setting up the transport. It was convenient and the rep was very informative. The mover gave us an ETA and showed up in a reasonable time. Plus, the quote was very accurate. Montway is one the best transport services in the US. It's definitely worth working with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the excellent review, Donovan. We're happy we could help deliver expert service for your move. We look forward to seeing you again soon.

    Verified purchase
    PriceTimeliness

    Reviewed Aug. 20, 2023

    The vehicle got there the next day after they picked it up. The quote was right on. I'd definitely go again if I buy another car out of state.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could help with your out-of-state car shipment. We wish you the best and are happy to help any time.

    Verified purchase
    StaffBilling

    Reviewed Aug. 20, 2023

    The driver was very professional. He did a thorough inspection and we noted what preexisting damage there was. I got a copy of that. I had a coworker at the receiving end and they gave him the driver's contact information. They arranged a time for the drop-off and I provided the payment code so that once I had confirmation of delivery, the moving company would be paid. The vehicle got there looking exactly like how it looked when I put it on the truck.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, David. We're happy to hear that the driver delivered great service and did a thorough inspection. We are always happy to help and are here for you at any time.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 20, 2023

    Montway was to work with. The pick-up and delivery were very smooth and quick. If people are looking for transport, I’d recommend Montway. I had a very positive experience with them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation. We're happy we could deliver excellent service for your needs.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 20, 2023

    I had a good experience with Montway. I got ahold of them and told them what I needed and when I would like to have it. They got back to me a little bit later and said when they would be coming by to pick the vehicle up. First time I'd ever done it and it seemed seamless. The vehicle even arrived there before their deadline. If I have to do that again, I’ll look them up again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the review, James. Not everyone ships a car every day and we are always happy to help. We hope to see you again in the future.

    Verified purchase
    Staff

    Reviewed Aug. 20, 2023

    We're extremely happy with Montway. From the moment they picked it up to delivery, it was excellent. The driver was very helpful and nice. He spoke with my husband when he picked it up, and he even offered some extra that he could put things in the car and so on and transport in the car. Also, he let us know a couple of times where he had to drop it off because the truck was too big to drop it off at my daughter-in-law’s. He came up with a plan and was able to come closer. My daughter-in-law was impressed with how he helped and how he tried to make it the easiest transaction possible.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Jan. Not everyone ships a car every day. So we're happy to hear that our team could make it easy. If we can help again in the future let us know!

    Verified purchase
    Staff

    Reviewed Aug. 20, 2023

    We were so happy with the service. The courier-drivers took pictures and examined the car. And they put the car on the lift and took it away. The transport was supposed to take two days. But the car was here before I got here. I told the driver what to do, and he did. It was flawless. I would recommend Montway Auto Transport to everybody that asks.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation. We strive to deliver professional service and your feedback makes that possible. We hope to see you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTimelinessValue

    Reviewed Aug. 20, 2023

    Montway gave me an exact date and schedule and it was seamless. I told the customer service reps that I need to transport a car from point A to point B and I needed to do it within this time frame. They gave me a date. They picked the car up on a Friday, and it got there the following day, which was Saturday. The driver did great. He did a full inspection, took photos and videos of everything, and loaded it on professionally. He was on time, too. As far as the final cost, it was similar to the initial quote I got. It was worth it because they gave me an actual time and day and they didn't say, "Well, we gotta call somebody and we'll let you know," and then a week went by and no response. They were on top of their game. If I had to do it myself, it would have been a 12-hour drive, and then I would have had to have other people help me to get that car and drive it. That would have been a mess. So, working with Montway was worth the money to me.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Avis. We offer a variety of car transport services to meet our customer's needs. If we can help again in the future let us know! Best regards. ^RK

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Aug. 20, 2023

    I already knew about Montway but I still looked at the prices of other ones just to compare. This was the second time I had worked with them and I shipped a Mercedes E350. Montway didn't communicate an update on a pickup time and it was just lucky that I was home when they were gonna pick it up. They confirmed it but they didn't let me know. I found out when the driver just showed up and I might have missed the pickup. So, that's the only glitch. They got the car back to my house even before I expected. So, that part was great.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Margaret. I am sorry to hear about the inconvenience. We provide all status updates via email, but it is possible that there was a glitch with the email send. We're happy to hear the transport was overall great and we look forward to seeing you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 20, 2023

    I was satisfied with my experience with customer service reps at Montway as well as with the service. The vehicle was here within 48 hours from the time that it was quoted. I was waiting on the driver and I had gotten a call from him around the time that I was expecting him and he was letting me know that he would be here within a few minutes and he showed up on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Pamela. Happy to hear our team did a great job with your move. We look forward to seeing you again in the future. Best regards.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 20, 2023

    We had to change the delivery date as well as the pickup date and the customer service reps from Montway accommodated that well. The quote was a little high but for the vehicle, I understand. It’s a Rolls Royce.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Sharon. We understand that things change, so we are happy to help in any way we can. Thanks for choosing Montway.

    Verified purchase

    Reviewed Aug. 19, 2023

    I've used Montway twice. The timing was exactly what they said.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed Aug. 19, 2023

    Montway was very professional, understanding, patient, and kind. They walked me through the entire process and told me what to expect. They let me know once the driver was assigned and when my card was gonna be billed. The rep that I dealt with was very personable. It's one thing to call and talk and conduct business and be monotone, but it's another thing to call, conduct business, be professional, and then be personable, too. Also, the car arrived at its destination a lot sooner than I expected. Whatever Montway is gonna charge you, it's worth it. They're more reasonable than the other carriers, and they're professional and you don't have to worry. I'm gonna call them again because I'm probably gonna have another transport here in about another month or two.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the excellent review, Angela. We're happy to hear that we could provide a professional and understanding experience for your needs. Not everyone ships a car every day. So we are here every step of the way. We wish you the best and look forward to seeing you again soon.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 19, 2023

    I called Montway up and asked them for a quote for shipping my car from New Jersey to Florida. They gave it to me as well as the date they could pick it up and the date it should be delivered by. Everything was on time. The driver sent me a text message a day before he was dropping the car off. I was satisfied with the cost and the service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review. Glad to hear we could deliver professional service for your needs. We look forward to seeing you again in the future.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Aug. 19, 2023

    I called a transport company and they said, “Let me get ahold of you later to give you a quote.” I had to wait several days. Montway was more receptive in the beginning. I did this over the internet and at first, I was uncomfortable about it. Montway responded right away and they were on it right away. The service cost a little bit more than what the other company wanted. But I needed to get this done right away. By the time the other company got back to me, I had already made the deal with Montway.

    I was a little confused at first because there was a different price for if they delivered the car to me than if they delivered it to my daughter. I assumed Montway had their own drivers and their own trucks. What actually happened was they contracted private drivers and I had to pay those private drivers. And because I had my daughter accepting the car, she couldn't pay that large amount. I couldn't get that money to her in time enough, so I had to go the other way. If I were there to accept the car, then I could have paid the driver. But my daughter was accepting the car for me, so I had to pay for it in advance. Montway would then take the money that I gave them and pay the driver and that costs a little more to do that. That could have been communicated a little better.

    When I finally understood what I had to do, I contacted Montway back and they didn't make a big fuss over it. It was easy to change what I had originally ordered. I had to have the car delivered from Nevada to my daughter's house in New Jersey and they were great about doing that for me. The car was in an all right condition when it arrived. It was dirty or worse-looking than it was when I left.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to provide your feedback. We are always looking to improve our services and your feedback makes that possible. Thank you for choosing Montway and we hope to see you again in the future.

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 19, 2023

    I asked for a quote and Montway left it there. I didn't get berated by calls and texts from them. They were also straight to the point and their quote was acceptable. I decided to execute shipping my car with them. I did a covered transport. They were in constant contact. All in all, I would use Montway because we didn't have any issues. Our car showed up just like it left. The driver was able to bring it directly to us and we had zero problems. We're really happy with the service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Jason. We're happy to hear that our team could deliver a professional service for your needs. We wish you the best and hope to see you again in the future.

    Verified purchase

    Reviewed Aug. 19, 2023

    The transportation was fine. The only problem was there was an oil leak of the car that was above my daughter's car on the transport vehicle and it leaked down to the car. And I had to pay $80 to get it cleaned up. Other than that, everything was on time, and the delivery was good to go. It was originally to take four days. Montway Auto Transport was on time.

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    Response from Montway Auto Transport

    Thank you for the feedback, Paul. We are sorry to hear about the inconvenience but are happy to hear that everything else was fine. Your feedback is critical to us providing the best service possible so it is definitely appreciated. We wish you the best and hope to see you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 19, 2023

    I would recommend Montway Auto Transport. It's reliable. The rep was helpful on the itemization, changes, and schedule. They were very helpful. The driver was good too. He called me a couple of times. He told me the place, where he was or when he would come back. They pulled up the vehicle in front of my home and were on time.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review. Not everyone ships a car every day. So we are here for you every step of the way!

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    Customer ServiceTechPriceStaffRates

    Reviewed Aug. 19, 2023

    Montway has a good reputation from what I researched and I liked their price. It was in line with a lot of other quotes that I received. I had them ship my SUV about 1,000 miles. Customer service was excellent. I had a very friendly gentleman who was down-to-earth and sincere. I thought that my vehicle would be safe with him. Once they arrived at the destination, they contacted me. The car was brought directly to the house. My family members they came out and met the gentleman. We definitely recommend using Montway.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation. We're happy to hear that we could deliver excellent service for your needs. We work hard to provide realistic and understanding service. Especially as not everyone ships every day. If we can help again in the future let us know!

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    Customer ServicePrice

    Reviewed Aug. 19, 2023

    I liked that I was able to just make one phone call to Montway and I didn’t need to get a trailer or do anything like that. They transported the car themselves. Customer service walked me through the process, got my information and everything that they needed from me. They then said somebody would call me when they were on their way and they did. In the end, the initial and final cost were the same.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the excellent review, Joshua. We're happy to help transport your car at any time.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 19, 2023

    I had Montway pick up a car from a relative's house in San Diego and bring it to me in Northern Alabama. I was satisfied. I asked when I called if I could get a military veteran discount and Montway knocked a little bit off so that was nice. The communication with the driver was good. He contacted me the day before he got in the area as well as right before he came to the area. Montway did a great job. The car carrier was extremely nice. My dad sent me pictures when they picked up the car and they liked the driver. He and his neighbor and the driver all talked and he was very professional. If I have any need to have a car hauled again, I would call Montway.

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    Response from Montway Auto Transport

    Thank you for the review, Mark. We are always happy to help in any way we can. Glad to hear the driver did great and we'll be sure to share your kind words. Thanks again and hope to see you again soon.

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffRates

    Reviewed Aug. 19, 2023

    I was impressed with what Montway said that they do 50,000 cars a year and the write-ups were very good. There was enough to substantiate that they were credible. When I talked to the folks, I had a lot of problems because right away, they wanted to sell me. I told them I didn't know when the car was coming in and until then, I couldn't sign any kind of agreement that they were gonna do it. When it came in, I called back and said I was very picky because I was buying a $101,000 Corvette and I wanted a hard trailer. Everybody then began to give me the runaround that they could only do six and I said I didn’t want six cars in the trailer. I wanna pay for a two-car trailer and not to call me until they do. I never heard back so I called again and I got the dispatcher and he was very good. He said he would be back with me in 25 minutes. In 15 minutes, he had a carrier that was coming from Florida.

    This guy was phenomenal. He gave me the information and told me who the driver was and gave me his telephone number. I contacted him and their dispatcher. He was from another company and he was great. I was so impressed. He kept in touch with me. Every about six hours, he called me. He was gonna deliver the car on Friday and he called me at about eight o'clock on Thursday night and said he was in Flagstaff, which is two hours away from us. He said he could be down here by 10:30. I told him to take a night and get a good night's rest because I live in a gated community. He can't get in here past five o'clock. So he should stay there. He said he would be here by eight in the morning and at twenty to 8:00, he called me and was 10 minutes from my house. That was the amazing part.

    The guy took the car out and he had boards there still because it was low end, front end. He had the car elevated up and moved it out. He apologized for getting the car dirty and I asked what he meant. He said when he was coming through the panhandle of Texas, there was a vicious tornado down the road. There was a big dust storm and he pulled off the road but it got dirt inside of the trailer. I told him not to worry about it. At least he didn't try to drive through a tornado or dust storm. That’s using his head. He was a sharp driver. He said he put the seat belt behind him so it would start the engine rather than putting it around him. I said he had been a phenomenal driver and I needed his phone number and I passed them on. I would use him again and call him directly.

    The service with Montway was a little bit dicey at the start because they wanted me to commit. I wouldn't be pressured because I had no idea when the car was gonna be delivered. It was in progress and it was gonna be delivered. But I didn't get anything from the dealer or from Chevrolet so I was a little bit dismayed with that, but when I found that dispatcher, they put me in touch with him and he got me this guy with a car with two cars in it rather than six and the whole nine yards. And I was happy as a lark. It turned out to be well. Endurance was fair in the pricing and I had to overlook the inconvenience of being called and emailed all the time.

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    Response from Montway Auto Transport

    Hi Gerald. Thank you for choosing Montway Auto Transport. We always strive to provide the best service and your feedback makes that possible. Send us an email to feedback@montway.com with any additional questions or comments you may have.

    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Aug. 19, 2023

    I used Montway a few months ago and it was a great experience. I called them and they were very prompt and responded quickly. The customer service was very good. They kept contacting me and made all the arrangements. The quote was very reasonable. The driver contacted me before the delivery of the vehicle and was very accommodating.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, Ramesh. We are happy to help and are always here to help every step of the way. Have a wonderful day and we hope to see you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 19, 2023

    They were very thorough, detailed and returned calls as I was trying to figure out how to do this. Because I've never done it before. I was emailed or texted every six hours where they were at, what they were doing, and it went very well. I was super nervous and they made everything very comfortable. This was a 50-year-old car, and I've been trying to buy one for 20 years, so it was very important to me that it wasn't scratched and it was well taken care of. The details were important and they did an excellent job.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the amazing review, Steve. Not everyone ships a car every day and that is exactly why we are here. Glad to hear we could get your classic to you safe and sound. Thanks again for choosing Montway and have a wonderful day.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2023

    Setting up transport with Montway was very easy and quick. The original pickup was at my house through a neighborhood street, and then the drop-off was at my work. They said it would take about four to five days. But it only took three days. My drop-off location was supposed to be at the hotel and they were able to change the location. They were very patient with trying to find where I was to drop it off. The vehicle was all in one piece and they really took care of it. They communicated a lot, too.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review. We're happy to hear that our team could deliver excellent service for your needs. Thanks again for choosing Montway and we hope to see you again in the future.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 19, 2023

    Their price was reasonable and their customer service was good. The rep was really friendly. I didn't wanna make a decision right then, so he reached out after to see if I had any questions or concerns. It was really easy and cool.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for the great review, Thomas. We strive to deliver professional service and are here for you every step of the way. If we can help again in the future let us know!

    Verified purchase
    PriceStaff

    Reviewed Aug. 19, 2023

    The driver met me as soon as I got to Georgia. I was told five to seven days and he got to Georgia in three days. It was a fantastic experience. It was well worth it. I was so satisfied that I referred one person and that person used Montway as well.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We're happy to help at any time!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 19, 2023

    I like that Montway has more availability for my area. They were concise and on time. The quote was good. It had some variability due to gas pricing. We called a couple weeks prior, and the rep didn't know the exact price of the gas in the future. There was a little cushion in there and it was accurate. For the pick-up, the driver called and asked me to meet at a larger facility a couple miles from my house. I told him I couldn't get there. He said, "No worries, we'll just come straight to your house." They came with a large vehicle down my street and loaded the vehicle at my house. But the person who received the vehicle wasn't happy that they came at 10:30 at night. The inconvenience of dropping it off super late was the only problem.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Stan. We appreciate your feedback as we strive to deliver the best service possible. Happy we could help and hope to see you again in the future.

    Verified purchase
    Staff

    Reviewed Aug. 19, 2023

    The rep with Montway was very informative. The driver was excellent.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We hope to see you again in the future.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Aug. 19, 2023

    Montway said the transport would take within 7 days, but it ended up being 10 days which was still reasonable for me. The driver met me in a parking lot at a shopping center and unloaded the truck. We both inspected it then I paid him. It was simple.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy we could make it easy, Brock. Thanks for choosing Montway and we hope to see you again soon.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2023

    The reps at Montway were patient and straightforward. It took a few days to get a transport assigned to my car, but as soon as it was assigned, they picked it up. The driver was fantastic. He dropped the car off later in the night and told me why. He communicated with me very well on whenever he would be there and around where we would meet. The reports that they took on the car were very detailed.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Daniel. Not everyone ships a car every day so we work hard to make it as easy as possible. We will be sure to let the driver know they did great. Have a wonderful day and hope to see you again soon.

    Verified purchase
    Customer Service

    Reviewed Aug. 19, 2023

    Montway's people have good communication. I had my delivery on their promised delivery date, so I was very happy on that. I was also happy with what I paid.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services. We wish you the best and hope to see you again soon.

    Verified purchase

    Reviewed Aug. 19, 2023

    Working with them was a good experience overall. I got my car shipped in a good amount of time. The pickup and delivery was smooth. I met the movers at a specific location in Chicago, got the car picked up and I got my car in a day or so. Use Montway. I highly recommend it.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Sumer. We're happy to hear that you had a good overall experience. If we can help again just let us know!

    Verified purchase
    StaffBilling

    Reviewed Aug. 19, 2023

    Montway was definitely fantastic. The rep that helped me set up the transport was very good. The driver was fantastic too. They always let me know when they would expect to be here and where we would have to meet up. Everything was great. The timing was fantastic. When they dropped the car off, they went all the way around, inside and out, took pictures of the vehicle. They were really good. I was a little afraid. I was like, "You gotta give somebody your credit card number and this and that." It was only a small deposit, and then when the vehicle was delivered, I paid cash. I felt safe without being afraid that my money was gonna be taken. They have a good system.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the recommendation, Robert. We are happy to hear that the team did a great job with your move. If we can help again let us know!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 19, 2023

    I used Montway almost a year ago when I was moving out to California and I needed an auto transport, and then I had a great experience then. So, I repeated the experience this summer. It went great. The pickup was a little bit challenging because there was a delay in pickup. The timing was difficult because you would get a range of a certain amount of hours to pick up the vehicle. But overall, very good communication. Same with the delivery. The driver at the end was able to deliver it earlier and very much communicated back to me over the phone and gave me a time frame.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Kiera. Happy to hear our team could maintain good communication and deliver ahead of schedule. Thanks for choosing Montway and we look forward to seeing you again.

    Verified purchase
    PriceStaffFollow-ThroughHonesty & Transparency

    Reviewed Aug. 19, 2023

    I needed to transport a car from Michigan to Southern California. I used Montway and they were professional. True to what they proposed, there were no surprise fees. The pickup went as promised and they asked that the car be brought to a big public parking lot so their truck wouldn't have any problems navigating the neighborhood. Then it was dropped off at a depot in Southern California and the car was towed to my house. I had no contact with the driver at all other than the tow truck person who delivered the car to my house. The cost seemed appropriate and fair. I highly recommend the service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Todd. We strive to provide seamless and professional service for our customers. Happy to hear that the experience was great and that you recommended us. We hope to see you again soon.

    Verified purchase
    PriceStaffRatesTimeliness

    Reviewed Aug. 19, 2023

    I shipped a Hummer out of Florida for around 300 miles or so thru Montway. They honored the quote they gave me and it was a reasonable price. The driver was very helpful and I ended up giving him a nice tip. He delivered the car on his truck. But the battery was dead and it wouldn't start. So he took it back. Then I bought some batteries the next day and he helped me put the batteries in so we could get it off the truck, and drove it up to my storage place. I’ve moved probably four cars with them. I moved one from Atlanta to Pennsylvania. I moved one from Arizona to Georgia. My experience with Montway was professional and pleasant.

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    Response from Montway Auto Transport

    Thank you for the review, Ronald. We're happy to hear that the driver exceeded expectations and provided professional service. We'll be sure to share your feedback. Thank you again and hope to see you again in the future.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 19, 2023

    I liked how fast Montway did the movement from the time they picked up my vehicle. They were right on time then it took them eight days to transport it from Connecticut to California. I was pretty pleased with the price, too which was the same as the quote I was given.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Jose. We're happy to hear our team could deliver and we hope to see you again in the future.

    Verified purchase

    Reviewed Aug. 18, 2023

    We were very happy with the service. It was all fine.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thanks for choosing Montway for professional car shipping services!

    Verified purchase
    PriceStaff

    Reviewed Aug. 18, 2023

    I needed to get the car to Florida and the rep said that he could do it in the time window that I wanted, and he gave me a fair quote. The transport was from Tenafly, New Jersey to The Villages, Florida. It was picked up on Monday and I had it on Wednesday evening. Everything was fine. I was satisfied.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to provide timely and professional service. Thanks for choosing Montway!

    Verified purchase
    Staff

    Reviewed Aug. 18, 2023

    We had one vehicle at that time that needed to be picked up and transported. We were at the hotel at a specific time after we moved all of our possessions out of our house that day. The moving van came, picked up our goods, left. We cleaned up the house, we left, went to the hotel, and Montway Auto Transport met us there. They were very agreeable and flexible because our window for pickup was small. They picked up the vehicle, and the next morning, we got an Uber and went to the airport. Everything worked very well together.

    Montway gave us an approximate time of arrival, and they were very close to that. They delivered it to our home. The vehicle was in excellent condition. It was dirty from the trip across the country, but other than that, not a problem. The gentleman and his navigator were lovely people. And after meeting them, it made us feel comfortable in handing over our vehicle to them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway. Happy to hear we could meet your auto-shipping needs. If we can help again in the future, just let us know! ^RK

    Customer ServiceTechPriceTransparency

    Reviewed Aug. 17, 2023

    I see where Montway transit is on your preferred vendor list, so this review might not get posted. We went with Montway because of the positive reviews. Received many emails from them until they requested an extra $100.00 from us. The trucking company that they say requested more money never showed up. Car wasn’t picked up until the following week when we had already left the pickup site. Asked them for an explanation and never received any.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello,

    ​Thank you for taking the time to contact us. We apologize for any inconvenience you have experienced during your recent vehicle transport. As a broker, our services are to match your shipment with a carrier that can accommodate your needs. Each carrier has its own policies, pricing, and procedures. There are times where our pricing may not align with what our data suggests, even after negotiation. Regardless, we will still present these options to you as our goal is to get your shipment arranged as quickly as possible.

    Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our standard shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.

    ​If you have any additional questions or comments, please contact us at feedback@montway.com We are happy to help in any way we can.

    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed Aug. 16, 2023

    We hired Montway to transport one of our vehicles across the country. The lack of communication was extremely unprofessional. They told us they would be picking up the vehicle on one day and ended up getting it 6 DAYS LATER! We phoned frequently which only led to more frustration and to top it off the language barrier was horrendous. They were given SPECIFIC delivery instructions in which they completely disobeyed; in fact after dropping the car on the road they left the key in plain site in which anyone could have walked by and stolen the vehicle. I DO NOT recommend this company to anyone!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello, we're sorry to learn about the inconvenience with your transporter. Unfortunately, we're unable to locate an order in our system that matches your information. We have messaged you for details but have not received a response. We're here to help in any way possible and would ask that you please contact us at feedback@montway.com with your order information. Thank you.

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Aug. 16, 2023

    Montway Transportation Company is the Very Best Service for transporting vehicles! They are efficient, careful, hardworking, and on time. We have used them twice already and we will only call them in the future, if the need arises. They are reliable, honest, and timely. Words do not adequately convey our Appreciation for the good care they took with our car. Thank you Montway!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the amazing review, Phyllis. We do our best to provide the best service possible and really appreciate your feedback. We look forward to seeing you again soon.

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    PriceStaff

    Reviewed Aug. 14, 2023

    The vehicle was delivered earlier than expected. The quote was reasonable and was no additional changes were made upon delivery. Beast Transportation [**] was used as the carrier. The guys were courteous and very personable. I'd highly recommend both Montway and Beast.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services. We appreciate your feedback and look forward to seeing you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 14, 2023

    When I talked to Montway in the past, it was like they were in an office by themselves and we had very good conversations. But when I called this time, they had to call me back and it appeared to be from a call center. It was very difficult to understand the rep and the volume was bad. Plus there a lot of other voices in the background. Other than that, communication was fine and the delivery of my vehicle worked out very well. I got it in very good condition.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the comments, Sue. We are always looking to improve services and your feedback makes that possible. We're happy to see the overall experience was great and we look forward to seeing you again soon.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2023

    My experience with Montway was very simple and straightforward, and I would do it again. The process was described, and they answered my questions clearly. I booked for three different cars and it was a bit expensive, but the quote matched what they charged. I scheduled them to be separate, so there were three different pick-ups and delivery times and the communication was great with all three drivers. They kept the communication going and showed up when they were supposed to.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Doug. We're happy to hear that all three of your cars were a seamless experience. Have a wonderful day!

    Verified purchase
    Billing

    Reviewed Aug. 14, 2023

    The move went pretty smoothly. It was just that there wasn't lot of information about the tracking. I didn't know until the car was almost there that there actually was a little link in the bill of lading that we could click that gave a real-time tracking of where the car was. Other than that, everything went as planned. I had a good experience.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Donna. We work hard to deliver the best experience possible and your feedback makes that possible. Overall, we're happy to hear it was a good experience and hope to see you again in the future.

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    CoverageStaff

    Reviewed Aug. 14, 2023

    Setting everything up with Montway went really well, and I was very happy. The driver was friendly, personable and answered any questions I had. I felt good giving my vehicle to him. He was really good too with the pickup. Montway offered to bring the car directly to the house, but my mom lives in a retirement community and I thought, “Well, there's a parking lot at the country club or at the golf club area.” I asked them to meet me there where it was easier to unload the car, and the driver was very amenable to that. He was very conscientious and offered me time to pick up the car. That was very thoughtful. He was very flexible and wanted to make things as easy as possible. The car came covered in bugs, but that’s to be expected.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for sharing your experience, Heather. We strive to work with the best drivers out there. So it's great to hear when they do an awesome job. We wish you the best and hope to see you again in the future.

    Verified purchase
    Customer Service

    Reviewed Aug. 13, 2023

    They responded to every single email and called me on the phone. They set the move up and I showed up for the mover to pick up my car. I was really nervous because it was a lot of money. The movers couldn't even speak English and they would send me messages not in full sentences. But the two Ukrainian brothers who did the move were super sweet and nice. I felt at ease. They picked up my car and delivered it on time and in perfect condition. They kept in touch with me and nothing was stolen from the stuff that was in the car. Plus, they did not overcharge me or alter the fee.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, Karin. We work hard to work with the best carriers out there. In the event of any issues, such as communication, our staff is always here to help. We wish you the best and hope to see you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 13, 2023

    Working with Montway was awesome every step of the way. They didn't bug the crap out of me like everybody else did. We even had to delay the move because of unexpected circumstances and they just said, "No problem. Just let us know when you have a date." They gave us parameters for what we could put in the vehicle.

    The driver showed up on time and was very efficient and careful. He delivered the vehicle to New Mexico a day ahead of schedule but with total communication. So we were all ready. Plus the price I paid was what I was quoted. I was able to pay with a credit card.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the great review, George. Not everyone ships a car every day. So we do our best to make it as streamlined and easy as possible. We're happy we could help and hope to see you again soon.

    Verified purchase
    Staff

    Reviewed Aug. 13, 2023

    I was moving cars around for vacations and when I used Montway, they've been able to satisfy that trip. The transport was for about 2,000 miles and the drivers communicated as best they could.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We appreciate the review, Edward. We're happy to hear that the team could help with your vacation move. If you need us again, we'll be here for you!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 13, 2023

    Everything was fine with customer service and the driver was really good. They delivered my vehicle a couple of days earlier than we expected. So they held onto it. Also, they honored the initial quote.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Victoria. We are happy to hear that the team was able to deliver excellent service for your move.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 13, 2023

    Montway offered a free quote so I put in the information and it sent something back. Within a half hour, somebody called me about that quote and we booked it. It all happened so quickly. One of the quotes was for two vehicles and the other one was for one vehicle. We had the landing date when we wanted it to a house that we were purchasing and the deal fell through. So, we had to cancel that. We rescheduled it and found out we got it back on the same date. So, there was a lot of confusion. Through all of that, the reps were very helpful.

    I met the first driver in Montana and got the vehicles to him. He didn't speak much English but we were able to muster through the transport. We got the vehicle loaded and I was gonna leave the next morning to meet him where he was bringing them to. He drove all night and got here in the morning and called me. And I said I wouldn't be there till the afternoon so he ended up hanging out until I drove it. After about 20 hours, I got here the next morning and I called him up and he met me here and he dropped them off. And then the second one, the driver picked it up about a day later and it was about three days before he got here, which was no big deal at all. I met with him at a truck stop, which was convenient for him, and picked up the vehicle. The interactions with the drivers were very well.

    One of my vehicles was a pickup with a flatbed and the first driver was a little concerned that something would blow off or this and that. So, he recommended that I pull a few items off. So, I did. He walked around it and took some pictures. And when he got here, he unloaded it and took some pictures. So, he was definitely concerned about if there were any new damage or anything in transport and there was none. So, I appreciated it and respect that he was looking to see if there was anything that he had caused.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Ken. Auto logistics can be a pretty complex process. We do our best to make it as easy as possible. We're happy to hear the team did a great job and will be sure to let them know!

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    PriceStaff

    Reviewed Aug. 13, 2023

    Their transport process was simple to read and understand. The quote that they gave me was consistent with the industry. The driver was always professional, kind and respectful.

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    Response from Montway Auto Transport

    Thank you for the review! Happy we could make it easy and look forward to seeing you again in the future.

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    Customer ServicePriceStaffBilling

    Reviewed Aug. 13, 2023

    I called Montway and gave them my date and my destination. I also gave them my credit card information. When it came closer to my time to leave, they called to confirm it. The driver called and told me he was coming. I asked him, if could he come at a different time and he did. When he was in my neighborhood, he couldn't get into my subdivision because the streets were so small. He drove my car into my subdivision and that was it. It was a smooth transaction. The quote was reasonable too.

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    Response from Montway Auto Transport

    Thank you for choosing Montway for professional car shipping services. We look forward to seeing you again in the future.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 13, 2023

    Montway was awesome. I had a complicated situation, so they were really helpful. I had to reschedule a couple of times and they were really accommodating. The transport was quick too. The driver was super communicative. The final cost was also exactly what they quoted me.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Kathryn. Not everyone ships every day. So we are here to help every step of the way!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 12, 2023

    Once I called Montway Auto Transport, I kept getting many emails and calls from different people within Montway. So, it was hard to keep up with who I was dealing with. But at the end of the day, my car got transported, so I'm happy with it. The pick-up point was Kirkland, Washington. The drop-off point was Traverse City, Michigan. The original thing was set up for four or five days. They got it there in two days because they drove straight through. We had the driver drop off at the apartment complex that we were renting in Traverse City. So, he dropped it off just where I told him to. And we found the car there when we came. So, it was seamless. The guy with the drivers were nice. And every time I talked to somebody from Montway, they were very courteous and prompt.

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    Response from Montway Auto Transport

    Thank you for the excellent review, William. Auto logistics is a complex process, but we do our best to make it easy. If we can help again let us know!

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    Customer Service

    Reviewed Aug. 9, 2023

    I called Montway and setting up the transport with them was very easy. I just didn't hear from anyone for a long time. So, I didn't know if my car was being picked up. I used the online search chat feature, and that worked really well. They said, "Oh, yeah. No one will reach out to you yet. Someone will reach out to you like by this date. So everything is totally normal." That was very reassuring.

    The pick-up point was somewhere in Portland, Oregon. We had to find a new pick-up location because the streets are very narrow. Then the vehicle got dropped off in Ellington, Connecticut. They could not get through. I already knew this was gonna be a problem because I just moved across the country. So, I had a backup parking lot in mind. If someone's doing this the first time though, they wouldn't know that. They'll think that somehow Montway's dispatch will figure it out, but they're not gonna know the intricacies of every little neighborhood.

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    Response from Montway Auto Transport

    Thank you for your review, Erica. We appreciate your business and look forward to the next move.

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    Customer ServicePrice

    Reviewed Aug. 7, 2023

    My first time having a vehicle, let alone a 61 year old classic, moved across country. A friend recommended Montway, but I also read reviews and called three different companies. Montway wasn't the cheapest, about average. But, they did a great job! Good communication, everything went as planned and no hidden costs. Thanks!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Kevin! Thank you for choosing Montway. Should you ever need us again in the future, we are always here.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 6, 2023

    We needed to transport a car from Michigan to California, and Montway was recommended by a prior customer of theirs. The cost was fair. Setting up the transport was quick, easy and convenient. They said the transport would take five days, and it took four days. The dispatcher and the driver were both very cordial on the pickup and the drop-off. They told us they would pick the car up at a shopping center parking lot that was very convenient to our house. It’s less than a mile away. They picked it up late in the afternoon. I told them where I was. It's an empty section of the parking lot, and they picked up my car and another car.

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    Response from Montway Auto Transport

    Thank you for your review, Neal. We are happy to assist you and look forward to the next move.

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    CoverageTechStaff

    Reviewed Aug. 6, 2023

    I had a car shipped from Hawaii to the mainland by Montway and everything went well. When I got to the actual day of shipping the car, there was some type of snafu and they didn't have the record. It was really strange and it was upsetting at the time. But they fixed it in a matter of moments. I was impressed by the fact that even though there was an issue, they fixed it. Also, I love the driver. He communicated with me and we made a plan about where he could drop off the vehicle.

    I knew of a place that was really handy and I could walk to that was on auto row here in Olympia. It was set up for car carriers with these big, wide, long expanses of asphalt with nothing in the way. Where I lived, it would have been impossible for him as he would have been blocking traffic and it would have been a huge snafu. I told the driver to that is was about five minutes walk, he could drop it off there and I could just walk down there. I was so impressed by him. The car they shipped was so precious to me and I was so happy to see it.

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    Response from Montway Auto Transport

    Thank you for your review, Bonney. We are happy to help!

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    PriceStaff

    Reviewed Aug. 6, 2023

    I moved out of Illinois and I went to Texas and I was transporting my vehicles. At the last minute, I added one extra car because I didn't wanna drive it and they were pretty reasonable. They added $700 to the original quote and it was within my budget. I was happy with it. I had five vehicles, four of which are antiques, that had to be transported and I wanted to make sure it was done in an enclosed transport, which I was able to get with Montway.

    Also, I wanted to make sure that the timeframe worked out and that I would be there when they picked the vehicles up and in Texas when they dropped them off. A couple of the gentlemen I talked to in preparation for it were pretty confident and it worked out. The driver was a real good guy and did a good job. He pulled right in front of my house here in Texas and he was able to unload everything. He inspected them as he unloaded and then I drove each one into the garage. He was professional and made sure everything was okay.

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    Response from Montway Auto Transport

    Thank you for the amazing review, Les. We move thousands of vehicles every day. So when it comes to antiques, it's important to us that we get the right carrier for the job. We are so happy to see that displayed here and we'll be sure to let the team know. Thanks again and we hope to see you again soon.

    Verified purchase

    Reviewed Aug. 6, 2023

    The guy who met me here in California was awesome. My car was fine. Montway was very good.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Awesome to hear! Thank you for the great review, Corinne. Glad we could deliver good service and hope to see you again in the future.

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    Customer ServicePriceStaffFollow-Through

    Reviewed Aug. 5, 2023

    I had to transport an SUV from New York to Phoenix. I did an online quote with Montway and they called me to verify everything. Then it was pretty much smooth and straightforward. They answered all my questions, and were very professional and experienced. I also liked the timing and I didn't experience any single issue. Because it was the summertime, the quote was little bit higher than I expected, but it was fair and reasonable. Also, the delivery was perfect. I was worried because even though they gave me a date, nobody contacted me in terms of the pick-up time. So, I had to contact them the day before. They said the transport was going to take three days but there was a flexibility, depending on the company. In the end, they said it would be delivered on Saturday, which was the third day, and they delivered as promised.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the feedback, John. Auto logistics is a complex process with many moving parts. So we make sure to verify details to ensure smooth transport. Your feedback is incredibly valuable as it helps us refine processes to ensure even better service in the future. If we can help again, let us know!

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    PriceRates

    Reviewed Aug. 5, 2023

    We keep going back to Montway because they're efficient. It's also convenient and the pricing is fine. My experience with them this time was like clockwork.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Happy to see you again, Russell. We work hard to deliver efficient and professional service at all times. So it's always great to see we're doing a good job. We appreciate the feedback and wish you the best.

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    Staff

    Reviewed Aug. 5, 2023

    Everything was very detailed and on point. I wasn't caught off guard by any surprises. The driver was awesome.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your comments, Jaun. We appreciate the feedback and hope to see you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2023

    I called and talked to Montway, and I got professional service from the beginning to the end. The driver was fantastic, very cooperative, and very helpful. He picked the vehicle up in a town I lived in. He gave me a window between 7:00 and 9:00 the day before when he was gonna be there. He called me that morning around 7:30 and said he was coming from Tampa, and that he was going to be a little bit late because the traffic was unbelievably heavy where he was coming from. He got there a little before 11:00, and he had an empty truck. I was the first one on. Everything went great.

    I wasn't there when the truck was delivered up in Wisconsin, but it was brought to my son's place of residence. The driver did the same thing with him. He called him up. He got delayed in another couple of stops he was doing further south from here. It was no big deal because we weren't there anyway. We had to change addresses of about 15 miles from where I gave him the address when he picked it up in Florida. My son had told him that he was gonna bring it to his house because he wasn't able to leave his employment and get over to meet him 15 miles away. My son gave him directions, and he even commented that it was even easier for him to get to my son's house than it was the original pickup place. So, everything went fine.

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    Response from Montway Auto Transport

    Thank you for the review, Michael. Communication is essential to auto logistics. We are so happy to hear that the driver was able to deliver. They will be happy to hear they did great. If we can help again in the future, just let us know!

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    PricePunctuality & SpeedRates

    Reviewed Aug. 4, 2023

    Montway's pricing was better. Setting up the transport was simple. I scheduled when I wanted to drop the vehicle off, and they let me know of certain things that were going on or when it got there and left port and then got on to a vehicle to come here to Pennsylvania. I was here for the pickup and it was simple.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the review, Brittany. Happy to hear we could deliver simple and professional service for your needs. We are here for you at any time.

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Aug. 4, 2023

    Customer service was all good. They were very helpful with getting precise pricing. They explained the differences between getting the car shipped enclosed or not enclosed and the difference in pricing. They broke down different options that were available and they were very on par with the delivery timeframe. The car was shipped faster than the timeline they gave, so that was even better. The transport was from Oakland, Illinois, which is a Chicago suburb to Henderson, Nevada, which is outside of Vegas.

    Montway communicated through the way, even the dispatchers. They were telling you and giving you a heads-up of when they were going. There was a 24-hour notice, "Hey, we're gonna be delivering the cars tomorrow." Even from the pick-up, everything was on par. Everyone was helpful with that. The one time I did have to reach out was because I had a question and Montway was very responsive. They got back to me fast. I would definitely recommend this company. The cost was straightforward and there were no hidden fees.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for the excellent review, Ryan. Auto transport is a complex process with many moving parts. We do our best to make it as easy as possible and communicate what is necessary. We wish you the best and hope to see you again in the future.

    Verified purchase
    Staff

    Reviewed Aug. 3, 2023

    Montway transferred the car in the vessel from Kauai to California and then the transport company picked it up and I got it in Florida. The transfer part of the vessel was perfect. It was just the transport of the car because even my battery was dead. They must have left the window open because the side of my door was all wet and everything too. And it didn't happen with the BMW, just on the Lexus. Also, the transfer people put the Lexus underneath a car that was leaking a ton of oil and it got it all over my car. The driver said to just wash it and it should be fine. But it took more than just washing it.

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    Response from Montway Auto Transport

    Thank you for the feedback, Sammy. We are sorry to hear about the inconvenience. Unfortunately, these are occurrences that can occur beyond anyone's control. Motor carriers always do their best to provide the best service they can, despite these factors. We appreciate your details as this is essential to us helping improve services and continue to deliver the best service we can.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 3, 2023

    I've used Montway before and the service is easy. The reps are awesome. When you call the first time, they’ll give you a direct line. So you just deal with that one agent throughout the whole transaction. In other places, you gotta start all over again when you call back. My fiancée was moving from Washington State to South Carolina and the communication with the driver was perfect. I had a last-minute issue come up. So I had to move the appointment and they had no issue.

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    Response from Montway Auto Transport

    Thank you for the review, Pablo. We work hard to deliver a professional and streamlined car shipping experience. Glad to hear we could meet your needs. Hope to see you again in the future.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 3, 2023

    Montway was super easy to work with. It took me less than 10 minutes to get a quote and get the transport confirmed. I reached out several times before the actual pickup day to ask some questions, and they always got back to me within a couple hours. They told me it would take 7 to 10 days, and on the 9-day mark was when they were available and showed up. The delivery in California was great. They called the day before to let us know they were coming. Then on the day of, they gave us a time frame. The driver told us that he'd let us know 35 minutes ahead of schedule. The drop-off was quick. They had already taken it off the trailer and had it on a single trailer, so it was easy to drop off right in front of my house. I'm 100% gonna use Montway for anything I need as far as car transportation goes from here on.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your review! We strive to work with the best carriers in the industry. We hope to see you again in the future.

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    TechStaff

    Reviewed Aug. 2, 2023

    Montway brought my car up to Boise and it was great. It was a son and a dad that did the transport. I met them outside of our subdivision for the pickup, the father pointed out all the stuff I never even noticed, and they took off. The transport was 1,000 miles and they were in Boise overnight. Everything came out fine, so I was really happy. They were very understanding and very helpful.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Your 5-star review is greatly appreciated, Elizabeth! Should you ever need to transport a vehicle again, we are always here.

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    Customer Service

    Reviewed Aug. 2, 2023

    The automobile was picked up in Oklahoma on the designated day and delivered in Massachusetts on the designated day. The automobile was delivered in the same condition it was picked up. The communication with us throughout the process was good. We will use Montway again if another similar situation arises.

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    Montway Auto Transport
    Response from Montway Auto Transport

    We're thrilled to see that your vehicle arrived safely to Massachusetts. Should you ever need our help again, we are always here!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 2, 2023

    Excellent customer service. Agents were able to tell me estimated delivery dates and where vehicle was at when asked. Driver arrived on time and delivered truck to the docks promptly. Truck actually arrived on an earlier ship with no damage. Great experience and highly recommend to those planning shipment to/from Hawaii.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you so much for your feedback, Curtis. We appreciate your support and recommendation. See you next time!

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    PricePunctuality & SpeedRatesTimeliness

    Reviewed Aug. 2, 2023

    Setting up transport with Montway was easy. They told us the day. I had my friend drop off my car ‘cause I had already left the state by that point. The pick-up was super easy too. They told me that it was coming the next day. It was remarkably fast. The standard was seven days and it ended up being three days faster than what I had been expecting. I was really surprised. I put a plant in my car and I thought it was gonna die, but it was still alive and it's thriving. It's been a great experience and at the price too. I was so happy. I've been raving about it to friends.

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    Response from Montway Auto Transport

    Thank you for your comments, Marissa. We are thrilled that your vehicle arrived safely and that you had a great experience. We hope to see you again.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 2, 2023

    Fast, safe and professional service. Great customer service offering different choices and answering all questions. Good timing. Vehicle arrived as expected with no damages. Just a mismatch when changed address for pick up. Easy fix, It didn’t affect the service. Driver very flexible and polite. Affordable price. I will it use again and I will recommended to other people. Grateful for great service and encourage to keep it up. No negative input.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Katie! Thank you for your feedback and positive remarks. We look forward to seeing you again!

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    PriceStaff

    Reviewed Aug. 1, 2023

    On time for pickup friendly and courteous very meticulous in loading vehicle. Delivered on time. Car in good condition on arrival. This was second time we used them and will use again. In our situation all of the above is very important. We are in our 80s and having peace of mind is so important to us as is cost and we feel the cost is very reasonable.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Greetings Rosemary! Thank you for your feedback. We appreciate your repeated support and we look forward to next time!

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    Customer ServicePriceStaffRates

    Reviewed Aug. 1, 2023

    Montway Auto Transport provided a seamless and positive experience for the transport of our 2017 Buick Encore! Their pricing was very good and the transport driver and carrier they partnered with did a wonderful job. It was within the timeline we requested an everything went very smoothly. I especially appreciated that they didn't hound us with lots of emails that weren't necessary and that they didn't give our information out to carriers that would keep reaching out for our business. We have done several auto transports and this was exceptionally smooth with Montway Auto Transport. Greatly appreciated!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Susie. Your positive review is greatly appreciated. Should you need us again in the future, please do not hesitate to contact us.

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    PriceStaffRates

    Reviewed Aug. 1, 2023

    First time in 25 years that I shipped a car. Prices justifiably have increased but so has everything else. There seemed to be a lot of competition and prices varied by as much as 30%. Like any thrifty person you start with the cheapest. The cheapest couldn’t give anything close to pickup or delivery time or place but Montway did and they delivered. Good equipment and employees. I would use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Robert! Thank you for taking the time to leave your review. Should you need us again in the future, we are here to help.

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    Refunds & PayoutsStaff

    Reviewed Aug. 1, 2023

    Your company came when promised and delivered the cars when promised. They were very accommodating on the delivery end as there were unexpected delays on the delivery end. The driver was very thorough, explained the process well. I was properly prepared to pay for the cars when they arrived. I would recommend your services to others.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello David! We appreciate your 5-star review and your recommendation. Please let us know how we can help you in the future!

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    PricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Aug. 1, 2023

    Excellent service, quick service and the car was perfect. They performed as promised, the price was very reasonable and they made the move simple. I would use them again and I would highly recommend them to everyone. Montway is the only way to go. I was very happy with everyone I dealt with at Montway, everyone was pleasant, courteous and informative.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Greetings Ronald! We appreciate your 5-star review. Please let us know what we can do for you in the future.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 1, 2023

    Car transport from Maine to South Carolina, the whole experience was great, communication was excellent, everyone I spoke to was friendly, and helpful. The price was very good, the driver was friendly, efficient, and knowledgeable. My vehicle arrived safe and clean, and I would not hesitate to use Montway Car Transport in the future, and would definitely refer them to family, and friends.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Joyce. Thank you for taking the time to share your experience with us. We look forward to the next move!

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    StaffCommunication

    Reviewed Aug. 1, 2023

    The service I got was great. They transported 2 vehicles for me from California to Tennessee. They keep me informed on what time vehicles were going to be picked up and the arrive date they would get to Tennessee. The drivers was great and also keep me informed. They get a 5 stars service from me. Would recommend them to anyone that needed vehicle transported.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Lori. Your recommendation is appreciated and we look forward to the next move.

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    Refunds & PayoutsStaff

    Reviewed Aug. 1, 2023

    Very reasonable when having to change pickup date… But was sending an open carrier when I specifically ordered and paid for enclosed trailer.. “MAX” was enclosed trailer pickup person.. He was wonderful, agreeable, clean, professional, and caring about recent death of the Marine and transporting his vehicle! I would use Max again if needed. Took shoes off post loading my precious vehicle.. Tight squeeze climbing through window.. And he was skinny anyway… But very personable and genuinely nice guy!!!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Diana. Thank you for your feedback. We appreciate your business and hope to see you again soon.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2023

    Timely, stress free delivery of my car from Pennsylvania to Colorado. Always responded quickly to my questions whether via online chat or phone call. Excellent communication on delivery date and time. This is the second time using Montway and will use them again. Great service and would recommend to a friend.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your 5-star review, Kim. We appreciate your recommendation, and look forward to the next move!

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    Price

    Reviewed Aug. 1, 2023

    Great service and for the most part, the process was smooth. I've already recommended their services to other friends whose children are on the mainland with their cars, who will be returning to Hawaii in the next few months. Quote was instant and much better than expected and the pick-up in Hawaii was seamless. Another Hawaii parent had referred me and I'm grateful I pursued it. Mahalo!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Darrellyn. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your recent vehicle transport was a positive experience. We look forward to next time!

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    PriceRatesTransparency

    Reviewed Aug. 1, 2023

    Montway Transport is a company that is very customer focused and keeps you updated on pick up time and drop off time. The price was very reasonable and most important, the car came in unblemished. I was extremely satisfied from original contact to delivery. When I contacted them they reviewed that the status of my car. When the car was picked they identified all scratches and blemishes and as I mentioned it arrived in the same condition as it was picked up in. I highly recommend them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hello Alfonso. Thank you for your 5-star review. We strive to provide the best service in the industry and are happy to hear that you were satisfied with your experience. Should you ever need our services again in the future, we are always here to help.

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    Contract & TermsTechPriceStaff

    Reviewed Aug. 1, 2023

    Professional, responsible, respectful, dependable, courteous, exceptional care taken of my vehicle was commendable. It arrived according to the contract agreement. The total cost from Los Angeles (Inglewood) CA. to Conyers GA. was considerably reasonable. I would recommend this company to anyone who needs a have their vehicle shipped. This is my review. Thank you for your assistance.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, David. It is gratifying to hear that you received courteous service and care during your vehicle transport. Your recommendation is appreciated and we hope to see you again in the future.

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Aug. 1, 2023

    My new 2023 Corvette arrived without any scratches or paint chips. The communication was very good. Montway exceeded my expectations. Be careful going with some of these other carriers that seem way too cheap. Remember you get what you pay for. Have peace of mind and confidence with Montway Auto Transport.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback, Mike. We are thrilled to hear that your vehicle arrived safely and that your expectations were exceeded. We hope to have the opportunity to work with you again.

    Verified purchase

    Reviewed Aug. 1, 2023

    Guy was nice but he decide based on his convenience were to pick up or drop off with out owners preference. Couple of bad dents were done in the vehicle in places that normally don't occur, paint scratches as well in the hood of the vehicle, and on the rear and front bumper.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Gamaliel. We are sorry to hear that there was an issue with your shipment. As a broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We vet to make sure all carriers have the proper insurance and certifications and we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help.

    We would like to learn more about your experience and help in any way we can. For assistance, please contact our Claims team at claims@montway.com.

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    Customer ServiceStaffTransparencyCommunication

    Reviewed Aug. 1, 2023

    Service was excellent. Pick up time and drop off time accurate. Auto was delivered without any issues. Driver was very cooperative and communicated his location during the trip. Montway's communication via email was excellent and kept me updated as to the pick-up and delivery time. Driver worked with me regarding pickup and delivery since they were not easily assessable for a large auto carrier.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Howard. Thank you for taking the time to share your experience with us. It is great to hear that your vehicle arrived safely and that you received excellent service from both the driver and Montway. Should you ever need our assistance again, we are always here.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2023

    From very beginning till the very end this service is provide an excellence. With this experience, I learned that there are not only carriers, but also operators. So, everything went just fine with this company. I recommend it. My vehicle was delivered earlier upon schedule, the driver was always in touch with me if I asked about the trip. Thank you very much.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to leave your comments, Artemiy. We sincerely appreciate your business and hope to see you again.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 1, 2023

    I have hired a lot of transport companies to deliver cars to different places but this experience was by far the best one yet. I will definitely be using Montway next time I need transport services. They were less expensive than the alternatives and superior from a scheduling perspective. I purchased a car in CA and needed it shipped in an enclosed carrier to FL. Montway exceeded my expectations and I highly recommend them for any of your auto transport needs!

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, John. We are thrilled to hear that we exceeded your expectations and that you received quality service. Your recommendation is appreciated and we hope to see you again in the future!

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    Customer ServicePriceStaff

    Reviewed Aug. 1, 2023

    Working with Montway was absolutely effortless. From the first called to receive a quote until the vehicle was delivered. Communication was clear and concise. The driver, Fábio was fantastic. He was always in communication. He was too detoured off on two side, roads and apologize profusely because my car was slightly dusty. Would highly recommend their service.

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    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback, Bob. We are thrilled to hear that you received quality service from both the driver and the Montway team. Your recommendation is appreciated and we look forward to next time!

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    Customer ServiceStaff

    Reviewed July 29, 2023

    I had a super positive experience. The guy I talked to on the phone was super helpful when we first set up the move. They did everything they said they were gonna do. They called and said they had a driver assigned. Then, the driver called and said when he would be coming. He showed up when he said he was going to and the vehicle was delivered in the timeframe they said it would be delivered. There was a bit of a delay but that was fine because the driver communicated well when he got close. The vehicle was in the same condition as when we gave it to them. It was an awesome experience and I would definitely recommend Montway. I would use them again.

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    Response from Montway Auto Transport

    Hi Kathryn. Thank you for your feedback. We appreciate your business and look forward to seeing you again in the future!

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    Staff

    Reviewed July 29, 2023

    Montway came on time. They were very courteous. They went out of their way to make me happy. The transport was easy to set up. They were very kind about it. It was also faster than I expected. The driver was very courteous to me. He had trouble getting into my neighborhood and he met me outside my neighborhood. He never asked for a tip and he took extra care with my car. I was very happy with my service.

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    Response from Montway Auto Transport

    Thank you for your feedback, Cindy. We are delighted to hear that your vehicle arrived safely and that you had a positive experience with Montway. We hope to see you again in the future!

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 28, 2023

    There were no hidden fees with Montway. There was clear communication from the driver and they did a very quick delivery. It took about four days between when he picked up my car in San Francisco and dropped it off in Chicago. It was really fast. Montway is customer friendly and has good quality.

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    Response from Montway Auto Transport

    Hello Max. Thank you for your 5-star review. We look forward to the next move!

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    Staff

    Reviewed July 28, 2023

    I had a good experience with Montway. They were communicative and they delivered my car safely. This was from California to Massachusetts and it was within a week. The drivers were good and were responsive when I reached out. I was happy with my experience and I've recommended Montway to other friends who have needed to transport a car.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Sarah. Thank you for taking the time to share your feedback with us. We are thrilled that you had a 5-star experience with Montway. Your recommendation is appreciated and we look forward to seeing you again in the future.

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    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 28, 2023

    This is the first time my daughter goes to college out of state, so I was trying to get her car from Texas back home to California. I've never done this before and Montway made it super easy. We were able to schedule the appointment and then, the driver picked it up just like they had promised. They gave me updates every bit of the way so I knew what was happening. I was concerned about the logistics of how they were gonna pick it up from my daughter's dorm because she is a young adult as well as the care. I wanted to make sure that it would be transported and not get damaged. But everything was good. Montway told us the price and that's exactly what it was. Everything was transparent. I would use Montway again.

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    Response from Montway Auto Transport

    Thank you for taking the time to leave your feedback, Deanne. We are thrilled to hear that your recent vehicle transport was a positive experience. We hope to see you again down the road!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 28, 2023

    The rep was very good. She set up the transport and tried to do the date that I asked, but generally, sometimes it's difficult to do and it might be a couple of days later. I could move it back and see if I could get it closer, which I did. I got it closer and took it up. The quote was 1,200 bucks, which was normal. The rep told me what would happen, and that's how it happened. They stated that there was a weight limit if I was shipping something in the vehicle, but nobody ever weighed the car. The driver just picked it up. I've had two years with Montway. This year, the driver picked it up at the Dunkin' Donuts, because there was room behind that to maneuver and put the car on, then he dropped it right here behind the building I live in in the summer. It was very simple.

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    Response from Montway Auto Transport

    Thank you for the feedback, Frank. We're happy to hear our team could deliver great service for your needs.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 19, 2023

    I made the appointment with Montway and the scheduling was good. They called closer to the date and gave me a detailed timeline with the scheduling. I had a personal text number, and the driver was a very good communicator. I was there for the pickup, then I had a family member there for the delivery. The pickup was just as expected. The guy texted me saying, "Hey, I'll be there in 30 minutes." He showed up, loaded the car up and off he went. He was very easy to work with. He said he would text me when he was 12 hours from the destination and almost like clockwork at 12 hours away, he texted me and said, "Here I am." He had a better idea of when he would show up, and everything went as planned.

    My experience with Montway was positive. They did everything they said they would do. The only thing I would have potentially an issue with is they tried to change the rate. They quoted me something and even picked up the car, then they said, "Well, the car was heavier than we thought. We want $200 more." I told them I wouldn't do that, and we met in the middle. Overall, if I had to do a transport again, I would still use Montway. They were good, and I know that the industry is chock-full of shady characters.

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    Response from Montway Auto Transport

    Hi Paul. Thank you for sharing your comments with us. We appreciate your business and hope to see you again down the road.

    Verified purchase
    PriceStaff

    Reviewed July 19, 2023

    Signup with Montway was easy and efficient, and they gave me a number that I needed right away. They had smooth, professional drivers who took good care of my vehicle as well. I have a camera in my vehicle, so I know it was secured all the way across the country. They brought the car straight to the house, unloaded it for my technically disadvantaged mother-in-law and gave her the key. Overall, I would do it again. There were less expensive choices, but in the end, what are you gonna do to save 200 bucks? Are you gonna sacrifice the safety of your vehicle?

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for your feedback, Michael. We are thrilled to hear that you were happy with your experience and that your vehicle arrived safely. Should you need our assistance again in the future, we are always here to help.

    Verified purchase
    Customer Service

    Reviewed July 18, 2023

    I spoke to Montway Auto Transport several times on the phone when they sent the email to make sure everything went as planned, and they answered all my questions. They were awesome when I talked to them.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Kori. Thank you for your feedback. We appreciate your business and hope to see you again down the road.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed July 18, 2023

    Montway Auto Transport was competitively priced. I dealt with six people from their company, and they all did a great job. The salesperson was very good. The guy at the loading dock was so nice. The other people, they had an issue I called about. They handled it quickly. The guy at the drop-off spot I drove to was fantastic. It's in a tucked away area and you would never think it would be a loading zone for a cargo ship. In the middle of the city. But it was in an industrial park area off the highway. The facility was clean, nice. I expected to drop off my car inside of a cargo ship. But I was nowhere near one. I would use Montway again. Everything was great.

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    Response from Montway Auto Transport

    Hi Sean. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to the next move!

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    PriceRates

    Reviewed July 17, 2023

    The process was easy and the most affordable option BY FAR. I had to make some last minute changes and they accommodated with no problem at all. Drop off and pick up were seamless and car came in great condition. I would work with them and hope they don't raise prices.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Thank you for taking the time to share your comments with us. We are happy to hear that your recent vehicle transport was a seamless experience for you. We hope to see you again!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 14, 2023

    We checked several auto transport companies, but Montway seemed like the best fit and I'm really glad that we used them. We did the process mostly on the web, but along the way, when we had questions, the customer service called us right back. When the transporter got to the location with my wife's car, they tried to bring it in, but the security said, "You know, this truck is too big, you can't bring it in." So, he arranged it so that we could be outside the facility and it took a little time for us to coordinate that, but he was wonderful. He was very professional. He came and we weren't home, so we had to entrust him and leave our key under the mat, so he could pick up the car. He took pictures of everything to give us the comfort level that nobody with ill intent took the car. He made sure he put it in and get the key. My wife was very happy about the transport. They said it was enclosed, and that was what we wanted.

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    Response from Montway Auto Transport

    Thank you for taking the time to share your feedback with us, Ben. We appreciate your positive review and we look forward to the next move!

    Verified purchase

    Reviewed July 10, 2023

    Montway did everything they said they were gonna do. I had a great experience with them and I would definitely use them again.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Michael. Thank you for taking the time to share your experience with us. We look forward to next time!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 9, 2023

    Montway Auto Shipping service did an excellent job with shipping my car from Illinois to California... They thoroughly inspected my car prior to shipping, and delivered my car without any problems, on schedule. It was an easy and care free process, with a fair market price for the excellent service.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Cornelia. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received excellent service and care throughout your vehicle shipment. We look forward to the next move!

    Punctuality & SpeedRates

    Reviewed July 8, 2023

    Carrier showed up at my hours several hours late and then didn't have enough room to haul my vehicle. It's Friday night and Montway is closed so it will be 3-5 business days before they can find another carrier. How the hell could this company be rated as the #1 carrier. Buyer beware.

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    Response from Montway Auto Transport

    Hello Michael, I am sorry to hear about the inconvenience. While we do have operational hours, we are here 365 days a year. I took a look at your order and can see that we were able to immediately dispatch a new carrier the next morning and get your car picked up that day. Delivery even only took 2 days. This means we were able to get your shipment dispatched and delivered in 3 days. When this route typically takes 5-11 days on average. Happy we were able to demonstrate why we are rated #1. Even when issues occur. I'd be happy to discuss this in more detail. Please feel free to email me at feedback@montway.com at your earliest convenience. ^RK

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed July 7, 2023

    Montway Auto Transport's price was competitive. The delivery was perfectly fine. But I thought the quote was good until my neighbor called two days later to get her car picked up, and her quote was $150 less than mine going to the same place. So, I called and I complained. Montway gave me a $50 credit, which still wasn't equivalent to what she paid.

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    Montway Auto Transport
    Response from Montway Auto Transport

    Hi Jane. Thank you for taking the time to share your feedback with us. Booking estimates vary based on a number of factors like vehicle make/model or location, and can greatly vary by the market and driver availability at the time of booking. We are glad to hear your vehicle arrived safely and appreciate your business.

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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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