Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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- 4,955,484 reviews on ConsumerAffairs are verified.
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Reviewed March 5, 2024
I had a classic car transported from Scottsdale, Arizona to Sandusky, Ohio in 2023. Their service was excellent. The communications were frequent with the seller and myself. The car arrived in excellent condition with no damage. I would recommend them and use them again. Their price was fair and reasonable.
Thank you for your 5-star review, Dave. Your recommendation is appreciated and we look forward to the next move!
Reviewed March 4, 2024
My car shipment from Raleigh North Carolina to Minneapolis Minneapolis was perfect. Driver Mihail ** at INVIA LLC was was friendly, timely, kept me informed, and followed a safe and dependable schedule. Total trip was only 2 days (it could have been 4-6 days), and pickup/dropoff process was super convenient. Great job!
Thank you for taking the time to share your feedback with us, Rebecca. We are delighted to hear that your vehicle arrived safely and that you received excellent service from the driver. Should you ever need our services again in the future, we are always happy to help.
Reviewed March 4, 2024
I wasn’t going to write a review but their insistence and constant email reminders pushed me to do so. They are just a broker so you’ll never know what company will ship your car or their experience. They gave me the number of the company they were using to ship my card but the agent was very confused, had difficulty putting a sentence together and frankly, couldn’t understand a basic question I had. Left me more worried than satisfied.
Hello Chris. Thank you for your feedback. We are sorry for any inconvenience you have experienced. As an auto transport broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and may present shippers with a variety of options to move their vehicles. Please visit our website https://www.montway.com/ for more details. In the event of any issues or concerns, our Support team is always here to help via phone or LiveChat, 365 days a year with extended hours. If you have any additional comments or concerns, please contact our Support team or email us at feedback@montway.com.
Reviewed March 4, 2024
I contacted several auto transportation companies. Montway was the only company that honored their original quote. Montway sent status updates periodically. My SUV was delivered when promised. My car was in great shape, the delivery driver went over the condition of my car with me. I’m happy to report no issues. The delivery driver was very polite and accommodating. I highly recommend their service.
Hi Dave. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your vehicle arrived safely and that you received excellent service from the driver. We hope to have the opportunity to work with you again in the future!
Reviewed March 4, 2024
They did exactly what they promised. Provided Excellent service!! They came when they promised and delivered as promised on time even in bad weather. I used them twice already and would definitely use them again if I needed to. I originally tried to book with a cheaper company and they never showed up so even last minute Montway come through.
Hello Edith. Thank you for your 5-star review. We are grateful for your repeated business and look forward to the next move!
Reviewed March 4, 2024
They were awesome. I'm really pleased with their professional approach and it really made a difference in how well they communicated and kept me in the loop through out the entire process. I was really happy with the service and have already recommended your service to two people! Thank you very much for helping me to feel confident that I chose the right company to transport my vehicle.
Thank you for your review, Shawn. We are honored to have gained your trust and your business. Your recommendation to others is greatly appreciated and we hope to have the opportunity to work with you again soon.
Reviewed March 4, 2024
Montway Auto Transport was very accurate with the timing of pick up and delivery of my vehicle and they kept me informed daily on the delivery and time. Everything went as they said it would as well as the cost. They were professional and polite. I would not hesitate to recommend them to anyone who needs to transport a vehicle from one end of the United States to the other.
Thank you for your 5-star review, Jill! We are thrilled to hear you received professional and polite service throughout your shipment. Your recommendation is appreciated and we look forward to seeing you again in the future.
Reviewed March 4, 2024
Everything was done with professionalism from start to finish. My car was picked up and delivered when promised. Dispatch and driver were professional and courteous. They explain everything what to expect, kept me informed doing transport, call me and informed me when the driver arrived in the state of Washington and me an estimated date of deliver and drop off location the had selected for delivery.
Hi Gilbert. Your 5-star review is greatly appreciated! We are thrilled to hear you had a positive experience with Montway, and hope to see you again soon.
Reviewed March 4, 2024
They had the best fee and their customer service was great. Every time we contacted them to check on the transport, they were quick to give us updates. No matter who you speak with, they are very courteous and friendly. Their protocol is streamlined and straight-forward. They scheduled the pick-up quickly and the vehicle showed up at the drop-off city in the same condition. Thank you, Montway!
Thank you for taking the time to share your experience with us, Daniel. It is great to hear that you received excellent customer service and timely service during your shipment. We look forward to the next move!
Reviewed March 4, 2024
This was our first time using Montway. They did a fantastic job. The car got to Az. in excellent shape and on time. Their communication with us was great. The truck driver was really good. We will use them again when we go back to Minnesota. We found out that Montway was a 5 star rated company. I did a lot of research and Montway exceeded our expectations. We will use them again.
Hello Mark. Your 5-star rating is greatly appreciated! Should you ever need our services again in the future, we are happy to help.
Reviewed March 4, 2024
It was a little tough finding a carrier at first, but then again we are in the Keys and we need to depend on carriers coming all the way down here. Once we got one, driver Alex was great. Very professional. Shipped the car in the worst blizzard in the Northeast, but it got there pretty as you please. Price was as contracted, no problems.
Thank you for your positive feedback, Christa. We are thrilled to hear that your vehicle arrived safely, despite the weather conditions. We hope to see you again sometime in the future!
Reviewed March 4, 2024
I had a great experience using Montway to ship my Honda Accord from the east coast to the west coast. They had good communication and timely delivery. Car was in good shape and the driver was very helpful while trying to navigate a tricky delivery. Would highly recommend anyone using Montway Auto Transport. Thanks!
Thank you for your 5-star review regarding your recent vehicle shipment, Skylar. We appreciate your recommendation, and look forward to the next move!
Reviewed March 4, 2024
The process was simple and easy. Took a few days to have a driver assigned but driver was great and shipping was fast! Had multiple questions that each agent was able to answer and ease my mind about shipping my car from South Carolina to Arizona. We will be using Montway again and for any of our next car shipments.
Thank you for your review, Rocky! We are thrilled to hear that you received excellent service from both Montway and the driver. We appreciate your comments and look forward to seeing you again in the future.
Reviewed March 4, 2024
Excellent service, delivered early, great driver, great service. Dealership made the recommendation. One phone call, paid by CC. I chose an enclosed van for the transport. Agent followed up once a driver has been selected. The car was in Miami, the delivery was to Las Vegas, so 2800 miles across the country. Received emails with regular updates. Car arrived early and the driver was very much of service. The car was delivered in perfect condition. I would use this firm again for sure. I highly recommend them.
Hi Robb. Thank you for your glowing review. We are thrilled to hear that you had a 5-star experience with Montway, and appreciate your recommendation. Should you ever need our services again, we are happy to help!
Reviewed March 4, 2024
I needed two autos shipped from Malibu, CA to Ocala, FL area that was essential they arrive within a specific timeframe. Montway arranged the enclosed transport and everything worked as scheduled. The driver was a young man that definitely knew weekday he was doing. He had both cars loaded within an hour and unloaded just as quickly. It's my second time using Montway and certainly would recommend them.
Hello Paula. We appreciate your comments and your recommendation of our services. We are honored to have gained your repeated business and look forward to seeing you again soon.
Reviewed March 4, 2024
Everything went as planned. Car arrived without any issue. No damage at all. Driver was easy to work with and provided great estimated time of arrival. Would definitely use again. Thanks again for transporting my car, Had no worries during this easy process. Communication was very good during the trip. Thank you.
Hi Dereck. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport! Should you ever need our services again in the future, we are happy to help.
Reviewed March 1, 2024
Montway had a driver who did not speak any English and since I had to chase him down a little bit. But he would pick up the phone and we were able to communicate. He also kept me informed and he arrived on time. He got the vehicle where it needed to be and I got a phone call that it was there. It was transported from Colorado to South Carolina and it took two and a half days. Also, the gentleman back at operations had perfect English and was super friendly. His the service was great and I had no trouble getting ahold of him.
Hello David. Thank you for taking the time to share your feedback. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 29, 2024
My experience with Montway was good. I've done it twice and both experiences have been fine. My most recent one was from Colorado to Tennessee and it was perfectly fine. The guy was very communicative. He picked it up a little bit late, at midnight, but it was fine and it got here super on time. I was really happy with this last driver. The cost was good too. It cost the same amount to go from Colorado to Tennessee that we paid from New York to Colorado two years ago. We were really happy with the quote. I got another quote that was $300 more and I decided to go with Montway because I had already used them. The first time, my car got a little bit of a bumper ding. But this time, that didn't happen.
Hello Katrina. Thank you for taking the time to share your feedback with us. Please let us know how we can assist you with your future auto shipping needs.
Reviewed Feb. 29, 2024
When I called Montway, the gentleman who helped me on the phone was very helpful and knowledgeable. He was very accommodating and professional. I shipped a Honda Civic to Hawaii and the quote they gave me was in line with everybody else's. But none of the drivers spoke English and they drove the car from its parking spot to the truck with the handbrake on. Despite that, they kept me updated and everything was there when the car was delivered to my son. Everything went well with him on that end as well.
Hello Anthony. Thank you for taking the time to share your experience with us. Should you ever need our services again in the future, we are always ready to help!
Reviewed Feb. 29, 2024
We’ve had to find locations for the pick-up that were close to my homes and were able to find a suitable road nearby. In Palm Beach Gardens, they parked outside on a military trail and put the car back out. I've been very pleased with the driver. He did a walkaround and pictures were taken. He provided me a list of options or what he has seen. They've done both at the pick-up and drop-off of the automobile. There was timeliness with Montway. Majority of the cases, I was able to get the car picked up and dropped off exactly when I wanted.
Hi Henry. Thank you for your 5-star review. We appreciate your feedback and look forward to the next move.
Reviewed Feb. 29, 2024
Montway's reps were responsive and knowledgeable, but it was weird because I talked to one person and I left him a voicemail, then someone else called me back about it. But they got back to me quickly at least. For the transport, the driver got a giant truck here to meet me at a place around the corner. Then he had to drop the car off down the road, a little ways. But he was professional and courteous. Other than that, my car was on the back of the truck and the driver took a tollway. And because the camera got a picture of my license, I got a toll bill for $20. I tried to complain to the toll company and to Montway and the driver. Montway said I should call the driver, so I did. But he said he was not going to do anything. He said my car was on the road and I got to pay for it. But besides that toll thing, working with Montway was easy and their price was pretty reasonable.
Hi Michael. Thank you for your review and your comments. We are sorry to hear of any issue you experienced. Toll fees can be disputed with the toll company by using your Bill of Lading and order confirmation email to show your vehicle was in transit. If you have any additional concerns or comments, please let us know.
Reviewed Feb. 29, 2024
I've used Montway three times now. When I called them, they were very good on the telephone. They did the transports in a timely fashion and usually, it was done on the early part of the timeline they gave me. They also contact you before to tell you when they're picking up the vehicle. Then they give you the name and phone number of the driver. I have called after six days to see exactly when he'd be delivering and if he didn't answer, he called me back. Everything was great and the price was fair. Montway is the best car carrier that I ever had and they're a pleasure to do business with. If anybody ever asked me a car service to ship a car anywhere in the United States, I would highly recommend Montway.
Thank you for your 5-star review, Keith! Your recommendation means the world to us and we hope to work with you again soon.
Reviewed Feb. 29, 2024
I needed the car transported back to where it was restored and I used Montway to get it from New Jersey to Huntersville, PA. They showed up on time and I had no problem communicating with them. The transport was fast and the car got there exactly when they said it would. Also, the cost was perfect and the price I paid was the same as what they quoted me. Everything was done exactly as they said and I was totally happy. I will use them again if I need to.
Your feedback is appreciated, Mark! Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 29, 2024
Montway was great. The transport was from San Francisco to Atlanta, Georgia, and it was super quick. Communication was great too. I had to get somebody else to get the car for me on the other end because it was so much faster than I expected, and that was super easy. The whole thing was really easy.
Hello Alexandra. Thank you for taking the time to share your feedback. We appreciate your comments and look forward to the next move.
Reviewed Feb. 28, 2024
We've had two straight years of excellent experience. Our recent was the same price as last year. We will book Montway Auto Transport again here shortly to get the car back to Indiana.
Thank you for your positive feedback, Whitney! We look forward to seeing you again soon.
Reviewed Feb. 28, 2024
I got three quotes, and Montway was the most established, and they had really good pricing, too. I did ask for a discount and they took off a couple of hundred dollars. I worked with two representatives. I shipped two vehicles, and both reps were responsive and easy to work with. The transport was from Honolulu to Myrtle Beach, South Carolina. The process was a little different because, from Honolulu, the cars got shipped on a boat, but Montway coordinated everything with the shipping company and the receiving facility. Receiving it, because I wasn't here yet, I signed a waiver. They were able to get it off the 18-wheeler and they drove it to my residence. The car was in good condition. As far as the second vehicle, I was able to meet up at a huge parking lot for the 18-wheeler to disembark the vehicle. I was able to get it, and it was in good condition as well.
Thank you for your 5-star review, Oliver. It is great to hear that both vehicles arrived safely and that you received great service during your transport. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 28, 2024
Montway Auto Transport met the deadline. The price was great. The delivery was a success. But on a personal level, I had an issue with the driver. He was rude to my husband at the time with the delivery. They argued. They were about to fight. My husband said there was a dent on the car. But the bill of lading didn't show that. He wouldn't give us the paper to sign off on to say that it was damaged. We contacted Montway and they were supposed to get their lawyers involved. But they never did anything else with it. So, at that point I said I wouldn't use them again for personal, but I still continue to use them for business. They do a great job, but sometimes they need to give the customer time to finish the transaction before they start calling. If I'm in the middle of doing something, they will constantly call me about the order that I'm still in process with and that can be a little irritating sometimes.
Thank you for your positive review, Kendra. We are sorry to hear of your experience with the driver. We have notified the proper departments of your concerns who will address them with the carrier company. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com.
Reviewed Feb. 28, 2024
I used Montway Auto Transport to transport my motorcycle. Setting it up was just a few clicks. And the questions I had, I was able to call customer service to verify. For example, the amount of fuel that I could get away with on the vehicle when shipping. I got a very good deal. And the fact that it was insured for 10,000 as well was a very comforting factor in making my decision.
The original date was pushed back twice, but only by a couple of weeks. That was the middle of winter time, and I didn't need the motorcycle then. But when it was explained further by my father-in-law, that it only makes sense that Montway would wanna have more than just one vehicle traveling from Maine to Atlanta. So, I assumed that Montway tried to catch other vehicles or items before they went from Maine all the way down to Atlanta. But everything was great. It seemed to be on track with what they said when they arrived at my parents and picked it up. It happened within a couple of weeks. And they took very well care of my motorcycle. They did a good job.
Hello Ryan. Thank you for taking the time to share your motorcycle shipping experience with us. We are happy to hear that your motorcycle arrived safely, and hope to see you again soon.
Reviewed Feb. 28, 2024
It was very easy to set up a transport with Montway Auto Transport. Also, their quote was reasonable. They brought the car to my door. And they coordinated everything very well.
Thank you for your review, Vipin. We appreciate your support and look forward to the next move.
Reviewed Feb. 28, 2024
When the car was picked up, the communication with the driver was good. I didn't deal with the driver because he dropped it off to my friend, but I was told that he accommodated my friend for the time of delivery. So, it was good too. I'm happy.
Hello Robert. Thank you for your review. We appreciate your feedback and look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
The only hiccup over the whole process was that I didn't know the lead time to make the arrangements for the vehicle. So I called in early mid-November and the Montway reps turned around and scheduled this thing at the end of November when I clearly stated I didn't need it sent down till the end of December. So there was some back and forth with their dispatch. But at the end of the day, we got it all rectified. If I had to use them again, I would.
Hello Terry. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you experienced. Please let us know how we can assist you with future moves.
Reviewed Feb. 28, 2024
The driver was cool. He picked up my truck and then he sent me the bill of lading. He reached out to me while he was on the road. The car was in good condition when it was delivered. The quote that they gave me was accurate. It was more expensive than what I could have paid, but my truck got where it needed to.
Hello Gregory. Thank you for your kind words. We are thrilled to hear that your vehicle arrived safely and we hope to see you again in the future.
Reviewed Feb. 28, 2024
I called Montway and reserved two months ahead. They kept my card on file. But they didn't charge me. Then a day before my pickup date, they gave my number to a truck company and they called me and told me that they were calling on behalf of Montway and they were gonna come to pick up my car. So they gave me time. I was not able to get hold of driver because he did not speak English. So I was in contact with the courier company, who was the owner of the truck, and they were able to help me. They were able to help me communicate with the driver.
When the driver was two hours away, he called me and said he was gonna be there within two hours. When he came, he took photos of my car before picking it up. He uploaded it on a website or they have an app and I had access to the link. They didn't give the tracking for the card though, but they made sure they would transport it within 15 hours and they actually did. When he dropped it off, my friend picked it up and signed off after checking if everything was fine.
Hi Abdul. Thank you for your feedback. It is great to hear that you had a 5-star experience with Montway and we hope to see you again.
Reviewed Feb. 28, 2024
I've used Montway twice. I was active duty US Navy and I needed my car transported from Missouri to Washington. I didn't wanna put a bunch of miles on my car and Montway was recommended by a friend of mine in the Navy. The second time I used them was when I had the car transported again from Washington to Missouri. I got to interact with the driver during the second transport and he was very polite and professional. He kept in touch with me with anything going on with my car.
Hello Dylan. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again soon.
Reviewed Feb. 28, 2024
I've used Montway three times. And all three times, they were great. They were knowledgeable, pleasant and hardworking guys.
Thank you for your positive review, Jeffrey. Should you ever need our services again in the future, we are always happy to help.
Reviewed Feb. 28, 2024
My experience with Montway was good and the price was right. The only difficulty was that I was in a condo and the trailer that carried the vehicles could not park in the areas where I was. So I had to do a little driving, not too long, to meet the guy because of that. Other than that, the communication was good both by email and by phone. They were very thorough in taking pictures of the car before and after. They were also very good about what they were doing.
Hello Mercedes. Thank you for taking the time to share your feedback with us. We appreciate your comments and hope to see you again down the road.
Reviewed Feb. 28, 2024
My experience with Montway went fine and it was 100% flawless. I shipped two cars from California to Arkansas and it was flawless. They picked them up and delivered them ahead of schedule and no damage. They were super nice to deal with.
Thank you for your positive review, Keith. We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
Montway is expensive like all of the others, but everything was good and the customer service reps were very courteous. The transport was on time too. The driver showed up when he said he was gonna show up and he was very professional. Everything was okay except for the windshields. They had some kind of residue in them, which could have been from the vehicles above, and I had to clean it up.
Thank you for your feedback, Paul. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 28, 2024
Montway was absolutely excellent, and I would definitely use them again. They were very pleasant, easy to work with, and gave me confidence that the car would be picked up on time, which it was. When the car was delivered, they called and said I could pick it up in town. It was there exactly when they said it would be. I picked it up, and it was in great shape. It was easy, and it was a fair rate for what we needed too.
Hello Robin. Thank you for taking the time to share your feedback with us. We are thrilled to hear that your vehicle arrived safely and look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
Montway was recommended to me by my apartment complex. I've seen a lot of scams out there and it was good that they recommended somewhere legit. I moved out of state from California to Seattle and set up a vehicle transport service on the online portal. I could just type in the address and they would come pick it up at that address. I did everything online at first, then I had someone call. The transport was great. We paid extra for the vehicle to come a little earlier and they came on that time, then they dropped it off when we were expecting it, if not a bit earlier. They brought the vehicle directly to us, and I was very happy with the cost. It was a fair price. Overall, I would recommend Montway.
Thank you for your positive review, Lucy. Your recommendation is greatly appreciated and we hope to see you again in the future.
Reviewed Feb. 28, 2024
I purchased a car from out of state, and I set up the transport through email, then someone called me when the transport was happening. Originally, Montway was going to drop the car off at my home and it was gonna take just a couple of days. However, they couldn't drop it off at my house because it was on a semi, so we ended up meeting at the casino. I wasn't in touch with the driver until he got there and he contacted me through a text. Our interactions were really polite and very professional. He got my car for me and it was in great condition. He also made sure I was okay. The car is a Prius and I wasn't used to starting it, so I was taking a while. The driver made sure that I was able to start and drive the car, which was nice.
Hello Juanita. Thank you for taking the time to share your experience with us. We strive to work with only the best carriers in the industry, and are thrilled to hear that you had a positive experience. We look forward to seeing you again in the future!
Reviewed Feb. 28, 2024
Setting up the transport was great, and the pickup was perfect. The driver and I had great communication before he came, and he drove right down the street. I told him where to park because we live in a court and it was easy for him. He had an easy eight ways to turn around. During pickup, the driver took lots of photographs and notes. He took more than I did. The vehicle was picked up in California and dropped off in Texas, and it took the exact amount of days that Montway said.
I put an Apple AirTag in the vehicle, and I hadn't arrived to Texas yet when it was going to be dropped off, but my nephew took care of it. The vehicle was the same as when it left. I shared Montway with a group of people that were talking about transporting cars and made a comment. "I use Montway. And if I were you, I would use it 100%." I've never moved out of state before, so it was like, "How do you know?" One guy said, "Well, I'll drive it there for you." I thought, "I'm not doing that." Montway's price wasn't the cheapest, but it was the best for what I got and it was exactly what I needed.
Thank you for your detailed review, Lee. We strive to work with the best carriers in the industry, and are pleased to hear that you had a 5-star experience with Montway Auto Transport. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 28, 2024
My experience with Montway was solid. They were responsive, and they came when they said they were gonna come and did what they said. The transport was from Philadelphia to Fort Wayne, Indiana, and the communication was good. They told me when they were gonna show up and also gave me a call when they were on their way to the drop-off point.
Hello Malik. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport, and look forward to seeing you again soon.
Reviewed Feb. 28, 2024
Montway's price was competitive. It was roughly around what others were offering but a bit cheaper. Therefore, I went with them. I did the initial part online, then I talked to one of their folks on the phone. I purchased a '96 Toyota T100 out of state, and it sounded like the person that handled the pickup thought everything went normally, was contacted, and within a few hours, had the driver there. The only negative thing was there was some phone tag being played with them contacting me, me contacting the pickup person and relaying specific pieces of information. I had communicated that I was not at the pickup location, but I don't think it was clear to Montway or the driver. It was not too bad though. I was on the delivery side, and the vehicle arrived as I expected. Overall, I had a good experience, and I would recommend them.
Thank you for taking the time to share your feedback with us, Oakley. Your recommendation is appreciated and we hope to see you again in the future!
Reviewed Feb. 28, 2024
I talked to the driver, and he was very responsive and answered all my questions. The transport process was very good too. Montway was punctual. They showed up when they were supposed to and dropped the car off the same day they said they would. Everything worked out fine, and we're gonna use them again when we go back home in April.
Thank you for your feedback, Vic. We appreciate your comments, and we look forward to seeing you again in the future.
Reviewed Feb. 28, 2024
I was very happy with Montway and I would recommend them to anyone who needs their services. They transported a vehicle for me from Washington State to Washington, D.C. It took four days, which was fast. The driver was great. We texted and he was responsive. The whole process was pretty seamless and even though Montway was a third party, they seemed reliable.
Hello Shayna. Thank you for your positive review. We are grateful for your support and hope to see you again in the future.
Reviewed Feb. 28, 2024
Montway was fabulous. The staff was wonderful, and they were patient and kind. The cost of the transport was great, and the communication with the driver was good as well. He's got a bit of a thick accent, but we worked it. It was cool. My car was a little more difficult. Tesla cars all messed up underneath. The tires wear from the inside out. It's a bunch of crap, so I'm not gonna blame anybody.
The driver did the best that he could. He had to drive cross-country with my car, then when I got my car, my tires went out. Nothing was his fault though. Things happen. He was quick once he started going. It was just loading the car. He said it was too heavy, and we worked out a deal. I don't know if it was the way he pulled it underneath or if he had to strap it in through the windows, but my Tesla's now in the shop, and they had to get the front end done. It couldn't drive and I have to drive. Besides that, the driver did a great job. I like him, and I'm gonna use Montway again. I’ll be calling them because I’ll be moving again.
Thank you for your feedback, Kimberlee. We appreciate your business and look forward to serving you again in the future.
Reviewed Feb. 28, 2024
I had to have my car shipped down to my daughter in Florida. The gentleman I spoke to at Montway was very professional. He sent me the agreement, explained everything that was down there, and told me exactly what I had to pay at one end and on the other end. The quote was very good, too. The pickup was astronomical with the two gentlemen that came. They told me the delivery time would be anywhere from two to three days. But I told them I needed the car at such a time and they said no problem. The gentlemen came up for the pickup on one day in the daytime, and it was delivered down to Florida the next day. The car arrived in excellent condition and the way they picked it up is the way it came. I'm going to use their people to get back to where I live. Also, one of my friends who's looking for an auto transporter called me up and I told him to contact Montway.
Reviewed Feb. 22, 2024
BEWARE! DO NOT ship with Montway! This was Not my first time shipping a vehicle but it Was the first time shipping with Montway. Montway does not screen the carriers they contract to ship your vehicle adequately. The carrier they contracted named "Midnight Express Trucking" caused thousands of dollars in damage to my vehicle. Montaway claims they will help with "arbitration" with the carrier in the event your vehicle is damaged. Montway required that I obtain multiple repair quotes, send multiple documents and pictures (which I did), just for them to say they "reached out to the carrier and received no response." They then advised me to contact the carriers insurance company on file. The so called "insurance" ended up being basically fraudulent. The phone number listed for the carriers insurance was fake.
I deep dove on the internet to find the actual number for the insurance company listed and when I reached them they blew me off. The "insurance company" stated "this policy has a $10,000 deductible so we won't be paying out" and to "take it up with the carrier directly". That's right. So basically they will damage your vehicle and you will have to sue the carrier to recoup any losses. DO NOT SHIP WITH MONTWAY. DO NOT ALLOW ANY BROKER TO USE "MIDNIGHT EXPRESS TRUCKING", they are complete hacks.
Hello Mark. Thank you for your feedback. Damages are never an expected part of the auto shipping process, and we are sorry to hear there was an issue with your shipment. Montway is an auto transport broker, and our services are to match your shipment with a licensed and insured motor carrier. We hold every carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and our Carrier Compliance team continually monitors to ensure compliance.
Per our Terms and Conditions Section 9 (https://www.montway.com/terms-and-conditions), Montway is not and will not be liable for any cargo loss and damage claims for any reason. Montway will assist with the process as much as we can, however, if any Customer has a claim for loss or damage to a Shipment, then the Customer understands and agrees that the party liable for all such claims is the Carrier and not Montway, and it is Customer’s responsibility to file any claim directly with the Carrier who transported the Shipment. In the event of any issues, Montway should be contacted immediately.
Our Claims team has provided you with details regarding your claim via email. If you have any additional comments or questions, we ask that you please email claims@montway.com. We are happy to help in any way we can.
Reviewed Feb. 15, 2024
I called an agent to inquire about shipping a 1930 Model A. I told the agent that another carrier came to pick up the car and couldn't drive it and left. I was told by the agent that nothing would be charged to my card until the car was safely loaded on a carrier so based on this information I booked the transport. The next day my card was charged and my car had not been picked up. I called to cancel the order and I was charged a $239. fee. I was lied to by the agent to get my business.
Hello Douglas. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. We have reviewed the booking call with our agent, and you were informed of the estimated deposit amount and that the remaining balance was due at delivery. The booking agent did not state that nothing would be charged to the card until the car was loaded to the carrier. Payment is charged once the shipment is accepted by a carrier and assigned to them. This is the standard procedure for every shipment.
At the time of booking, your vehicle was posted with additional brokers. We requested that you remove your shipment with other brokers, so that multiple bookings could be avoided. It seems that this was not done, as your shipment was later booked with another broker and also booked with Montway. At the time of your request to cancel, your order was already dispatched and accepted by a carrier; therefore, a cancellation fee was applied here. Our cancellation policies are outlined on our website (https://www.montway.com/terms-and-conditions), as well as the booking and dispatch emails you received. Again, we do apologize for any inconvenience. If you have any additional comments or questions, we invite you to email us at feedback@montway.com.
Reviewed Feb. 14, 2024
Montway Auto Transport has been in business for a long time and the price was better. Also, the rep was very helpful. He helped me figure out the dates, when I wanted the car to arrive, because I had never done it before. Thomas called and said where he was, and it was on the day that I was expected it. It was right across the street from where we lived. He was a good guy. The car was dusty, but that was expected. It was in an open transport vehicle. So, we had the car washed, but it was not bad.
Thank you for taking the time to share your feedback with us, Jayne. We appreciate your support and hope to see you again in the future.
Reviewed Feb. 14, 2024
The reps were all very nice and helpful. The pick up at my home was good and easy. They gave me a window of within five days of the date that they gave me, and they were there on the third day. The man who took the car was very nice. So from my house, it went to California and then got on the ship. It got on right away because I was moving to Hawaii and it got here really fast. I was not expecting it to be as fast as it was. It got here in about two weeks. It was a good experience. I've recommended Montway to a couple of other people who are looking into transport. So I would use them again if I had to.
Thank you for your positive review, Kathy. We're thrilled to hear that your vehicle's shipment to Hawaii went smoothly for you. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 14, 2024
I gave Montway all the information they needed and then I paid them over the phone with the credit card. It was very easy. I did everything over the phone. Everything went along very smoothly. At the last minute, I had to change where to drop the car off. So I called Montway and told them the new destination. They looked it up and they said, "1.7 miles. That's no problem." I was very happy with them. My mechanic said that the fee that they charged was very, very reasonable. He was very impressed with them also.
They came on time and loaded the car. They also dropped the car off at the exact time. The car was in great shape. But the only thing was that the driver could not speak English. I was trying to communicate and asked, "How long is it gonna take? Now, what do I have to do or what?" But he had no idea what I was saying. He just kept saying, "Take the car. Take the car." Other than that, if I was a new person and I just called and had the experience I did, it was fabulous. Their people on the phone spoke great English. They understood every problem and concern. They stayed on the phone until you were satisfied with any questions that you had. Their customer service is over the top. Any time between pick-up and delivery, you could call them. You could find out exactly where your car is and they give you all the information you need, anywhere during the trip. If I was going cross country again, I would definitely use them again.
Thank you for your feedback, Janice. Should you ever need our services again in the future, we are always happy to help.
Reviewed Feb. 14, 2024
Everything was great in my experience with Montway. We were buying a car from our in-laws that live in Michigan and we live in Las Vegas and we were really busy. Setting up transport was an easy and fast thing to do. The car got here and it was good. The quote was also affordable.
Hello Tiffany. Thank you for taking the time to share your feedback regarding your recent shipment. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 14, 2024
I spoke to at least four different people from four different departments, and everybody said they were customer service. There were several numbers, and it was confusing, but after conducting some research, I found that Montway was the best company with the best price. One of the most impressive facets of their company was Carlos, the guy who shipped the vehicle. He was really good. He was fast as well as professional when he loaded and unloaded the car.
Hello Candace. Thank you for taking the time to share your feedback. We're thrilled to hear that you received good service from the driver, Carlos. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 14, 2024
Montway is an excellent transportation company. They transported a truck and a SUV for us from Colorado to Virginia. It took less than a week and the vehicles arrived earlier than expected. Montway's reps were very professional, responsive, and transparent. They helped make sure that the truck was a guaranteed pickup and drop-off. They also helped with the communication through and through. The quote they gave was reasonable and 100% accurate.
Hello Rob. Thank you for taking the time to share your feedback with us. We look forward to the next move!
Reviewed Feb. 13, 2024
We had to transport our Lexus 350 from Iowa to Florida. I liked the person from Montway that I worked with on the phone. They were helpful and very reassuring. They got us a good price. They got the car down here when we needed it. The driver called to let me know when he would be delivering it. It got down quickly. So, it was a good experience using Montwa. They were very easy to work with.
Thank you for your review, Pamela! We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 13, 2024
Montway's price was right, and they delivered the car on time. Everything went wonderfully. I shipped an electric Cadillac. The discussions were just before the truck showed up. They had to schedule my car, and they couldn't schedule it within a couple of weeks. That was fine. They told me how the schedule works, so they were knowledgeable and they provided me with an idea of when they're gonna show up and if they would show up on time.
The driver was excellent. He was a very nice young guy. They picked it up on a Monday. I took pictures of it and they loaded it up on a truck, and that's the last I saw of it until they showed up four days later in Venice, Florida. I looked at the car. No scratches. Nothing. They get it off the truck and I drove it home. I'm gonna use Montway again. They take care of everything. All the contracts were simple to read and $1,200 didn't seem to be that much to me.
Thank you for taking the time to share your feedback with us, William. We strive to provide quality service to our customers and are thrilled to hear that your experience was wonderful. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 13, 2024
Montway Auto Transport has been excellent. The car was on time and clean. Good drivers. Montway says what they would do and they're very easy to work with. Their quote is too high, but everybody plays the same. It's expensive to ship our car, but it's also expensive to drive it. They're a good company. Use them.
Thank you for your feedback, Stephen! It is great to hear that your vehicle arrived safely and on time. We appreciate your comments and look forward to seeing you again soon.
Reviewed Feb. 13, 2024
I have shipped two cars with Montway and it was always a pretty good experience. They were very responsive and they explained the whole process. They were also able to answer all my questions and the quotes were good for what the work was.
Thank you for your positive review, Daniela. We are thrilled to hear that you were satisfied with the level of service you received. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 13, 2024
Somebody contacted me when the driver was there to pick up the vehicle. Montway Auto Transport gave me a date range and that was a day earlier than I needed. The driver was very flexible with that, came back for the car the next day. They transported it, delivered it when they said it would be and in good shape. So, overall, a positive experience. I would use them again.
Thank you for your feedback, Carl. We strive to work with the best carriers in the industry, and are pleased to hear that you had a positive experience with Montway Auto Transport. We look forward to seeing you again in the future!
Reviewed Feb. 13, 2024
We were happy with Montway's service and everything went as planned. They ended up picking the car up sooner than we thought they were going to and it got to the destination quicker than we thought it was going to get here. It was a long move as we were going from California all the way to eastern Tennessee. The price was decent compared to everybody else and it was pretty comparable. I also felt comfortable with the person that I spoke with. And they would email us. They notified us whenever the car was being transferred and when it was going to be picked up.
Hi Wendy. Thank you for your feedback. We strive to provide quality customer service and updates, and are delighted to hear we met your expectations. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 13, 2024
I talked to the driver from Montway and he was always giving me good updates. I like that when I talk the customer service, they are fast. So, I always have the information I needed instantly.
Thank you for your review, Juan. Your comments are appreciated and we hope to see you again soon.
Reviewed Feb. 13, 2024
We transported a Nissan Rogue for about 1,200 miles thru Montway and it took approximately three days. They were less expensive than a couple of other companies and were really professional. The quote they gave us was very reasonable and spot-on. I talked to the driver a couple different times and he was very knowledgeable and very polite. They were on time for the delivery and it worked out really well. Montway's service was fast, efficient, and as promised.
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Montway Auto Transport, and look forward to the next move.
Reviewed Feb. 13, 2024
Signing up was very easy with Montway and the rep was consistent with feedback. The drop-off and pick-up went very smoothly and efficiently, and the price was what I expected. I had a very good experience with Montway and I would use them again.
Thank you for your 5-star review, Lisa! We appreciate your comments and hope to see you again soon.
Reviewed Feb. 13, 2024
Everything went very smoothly in my experience with Montway. I've used them three times now. They've transported a few cars for me and my dad and everything has always been just what they said, which is why I kept going back to them. They also gave me a discount the second and third times.
Thank you for your positive review, Merri. We are honored to have gained your trust, and look forward to the next move!
Reviewed Feb. 13, 2024
We had a really good experience with Montway. We've used them twice, and they've been great both times. We compared prices and reviews online, and they had the best of both. They weren't the cheapest, but they were a good value. The delivery people were different, but they were very nice. They called us ahead of time. I would recommend Montway.
Hello Deborah. Thank you for taking the time to share your feedback. We appreciate your recommendation and hope to see you again in the future!
Reviewed Feb. 13, 2024
I was satisfied with the service provided by Montway. Their reps were very good and confident. They were very helpful in scheduling the pickup and the delivery, and everything went perfectly. They picked it up when they said they were and they delivered it the day after I got to Florida. I just contacted them last week so they could ship the car back to Michigan. I also referred them to my son. He had a car shipped to New York and they did that a couple of months after I had my car shipped.
Thank you for taking the time to share your feedback, Dennis. We are thrilled to hear that you received excellent service from both the driver and Montway Auto Transport. Your referral is appreciated and we look forward to seeing you again soon!
Reviewed Feb. 13, 2024
Montway did a great job and they met all my expectations. The pickup of the vehicle went fine. They came, picked it up, and left. It was that simple. They picked it up and dropped it off at the time that they said they were gonna drop it off.
Thank you for your feedback, Albert. We appreciate your comments and look forward to seeing you again in the future!
Reviewed Feb. 13, 2024
Montway is based out of Schomburg which is close to where I lived. I called to inquire and got a quote. They emailed it over to me right away. Then they continued to follow up via text, email, and voice mail. I spoke with people that were knowledgeable. The driver was great to communicate with. I like that I was able to text with him to figure out exactly what time he was coming, or at least get a window of time, because I was still in Chicago at the time when my car was getting dropped off here. It was helpful that my roommates could get the car and I could give them a time frame of when the driver was gonna show up. He dropped it off in perfect condition. The service was awesome. I love Montway.
Thank you for your 5-star review, Brittnay! We are thrilled to hear that you received excellent service and communication throughout your shipment. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 12, 2024
I called multiple places and Montway had the best quote. The customer service person I talked to was original. He was super nice to talk to. He gave me the price of how much belongings I could put in the car and how much more would be for going more than 100 pounds over. I got the driver's name and phone number for a contact, and they said that they could be picking the car up as early as that Monday or Tuesday. I had to take my sister to the airport on Monday so I called the driver. He said, “That's no problem at all. I'll be there on Tuesday morning.” That was super nice of him. He was on time for the pickup. He talked to me and took pictures of everything. He said that the car would probably get there Thursday or Friday because he was gonna be going all the way through California. I flew out that Wednesday and the following morning, the car was here. It was fantastic.
Hello Todd. Thank you for taking the time to share your comments with us. We are delighted to hear that you received excellent service from the driver during your shipment. Should you ever need our services again in the future, we are always happy to help!
Reviewed Feb. 10, 2024
I compared fares of different companies and Montway has the best price. I needed it because we were coming to a distant location for a long time. We were gonna fly down and ship a car. Setting up the transport was easy. I did it online. I called the gal that I booked with and took it off the computer and made a human contact. It worked very well. The pick-up was fine. The driver called and he said he wanted to come someplace. I gave him a better option and we met him at a trucker stop. There was no problem and it was very close to our house. He photographed everything and did a very thorough inspection. However, he came very late. He came at 11:30 at night. I have a designated person to pick it up. The truckers were more difficult to deal with than the brokers. But the condition of the vehicle was excellent. It was the same as I sent it.
Hi Joy. Thank you for taking the time to share your feedback with us. Your comments are valued and we hope to see you again in the future.
Reviewed Feb. 8, 2024
My experience with Montway was very positive. I was relocating from northern Virginia to California. They shipped my Acura. I got the estimate online, and everything they did was as they advertised. The estimate was competitive with other companies I researched. The driver was very considerate and accepted my suggestion about where to meet. I wanted to have a place that was safe and easy for him to get to. I explained what personal commitments I had and he was able to work around a schedule that I had. Then when it came time to deliver the vehicle, he was able to even deliver it one day earlier and we met at a location.
It was difficult for where I lived to get a truck that size in. So, we were able to meet at a place that was safe for both of us and worked easily. He was even more accommodating. I agreed to even drive him back to his truck and it worked out fine. He was very careful with the details and looking at the car before and after and recording the mileage. Everything was done very professionally and in a timely and competitive manner. Montway was competitive, predictable, professional, accommodating, and I would use them again. They gave me clear information online. I called a couple of times to clarify a couple of questions to make sure that I understood it and I received answers promptly and it helped me do it because I had never shipped a car in the past. This was a new experience for me.
Hello Mary. Thank you for your detailed review. It is great to hear that you had a positive experience with both Montway Auto Transport and the driver. We appreciate your kind words and hope to see you again in the future!
Reviewed Feb. 8, 2024
I put in some information on a form online and then somebody called me back really quickly to confirm those details and to get more information. The driver who was scheduled to transport my mom's car confirmed with my mom about four days into the seven-day window that the guy that I talked to said he would contact her in. So he connected with her. Talking to the person and scheduling and the price were fine. We ended up paying what we were quoted. The price was cheap.
Hello Vanessa. Thank you for taking the time to share your feedback with us. We appreciate your kind words, and hope to see you again in the future.
Reviewed Feb. 8, 2024
Montway's price was good and they had good online reviews. Also, setting up the transport was easy to do.
Thank you for your 5-star rating, Jane. We appreciate your comments and hope to see you again in the future.
Reviewed Feb. 8, 2024
Montway is a good contact and service. They picked the vehicles up when they said they were gonna pick them up. The driver was good and friendly. The delivery was right on time.
Thank you for your positive review, Kris. We are thrilled to hear that you received excellent service from both Montway Auto Transport and the driver. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 8, 2024
Montway had a good reputation and it was good pricing. I’d recommend them. Their customer service was great. They asked us to move our date, which we accommodated. It wasn't ideal but it was okay.
Thank you for your review, Daniel! Your recommendation is appreciated and we hope to see you again in the future.
Reviewed Feb. 8, 2024
My experience was very good. The transport was convenient and on time, and the cost was reasonable.
Thank you for your 5-star rating, Jamie! We appreciate your comments and look forward to seeing you again soon.
Reviewed Feb. 8, 2024
I called Montway, and their quote was fair. I had my daughter's car transported from New York, and everything was on time. They dropped the car off right by my house. I can recommend Montway.
Hello Jalaloddin. Thank you for your feedback. Your recommendation is appreciated and we hope to see you again soon!
Reviewed Feb. 8, 2024
I used Montway to bring my Lexus here and they did the job well. They were a day late, but I didn't care. It was a matter of communication that didn't work out well. Besides that, the pick-up was done in a manner that I could work with. I had a representative deliver the car to the parking area where they could retrieve the vehicle, and it got to the destination. My sister picked up the car, and she said the driver was very courteous and managed to get the delivery to the destination within the time frame that he said he could. He got delayed because the weather was very bad out in the Washington, D.C area, at the destination.
The transport took six days, and it worked out to my satisfaction. They thought they were gonna get it delivered on a Sunday, but it ended up getting delivered on a Monday, which was fine. I wasn't gonna use the vehicle when it got to the destination, so the timing wasn't critical in my particular case. A little bit of a change one way or the other made no difference. I was satisfied with the way they got it done. The cost to do the transport was within the range that I’d been suggested, and I was happy to get the car here. Plus, it arrived in the same condition it left. I have no complaints.
Thank you for taking the time to share your feedback with us, Bill. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 8, 2024
I called Montway and set up the pick-up date. However, that was a screwed-up deal, ‘cause the person that originally took the order said that they’d pick the car up on a specific date within two or three days, but when it come closer to it, nobody would give me an exact date of when they were coming. Some of them even said it might be 10 days later. They were within the two days of picking the car up though. The driver pulled in a road across the street from the RV park where I worked, and I drove the car over there. I took some photos, and he took a bunch as well. He also removed the external antennas and pulled it up on the truck. My wife was here in Texas for the drop-off and she said everything was fine. The car was just dirty.
Hello Jeffrey. Thank you for taking the time to share your feedback with us. We are sorry to hear of any initial inconvenience, but are thrilled to hear that your vehicle arrived safely. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 8, 2024
Customer service was thorough and easy. They asked for specific information, then they provided a quote that was fair. We watched the transporter load the vehicle, and they took pictures. They also reached out and said that they were a few hours out. They stayed in touch. They were on time, and the vehicle was delivered safely.
Hello Tarsha. Thank you for taking the time to share your feedback with us. We are honored to have gained your trust. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 8, 2024
I dropped my car off in Seattle and met with the driver. He took everything he needed and drove away, then my dad picked it up in Georgia. Montway was good and people should use them ‘cause my car was safe, and it arrived at a great time. It wasn't delayed.
Thank you for your 5-star review, Shawntel. Your feedback is valued and we hope to have the opportunity to work with you again in the future.
Reviewed Feb. 8, 2024
The driver called and updated me when they were gonna be doing the delivery. They called when it was an hour out and let me know exactly when it was gonna be there. That part was excellent. The drivers were very nice and professional. I know it's a freight broker and it changes hands a lot of times before it goes from the pickup point to the destination. But the communication could have been a little better. The transport took a little longer than I thought, but I'm in transportation myself and know that's a hard area to get out of freight-wise, so it was acceptable. All in all, I would recommend Montway. I was satisfied with the service. If I had another vehicle I needed shipped again, they would be the first ones I would call.
Hello Daniel. Thank you for your honest review on your recent shipment with Montway. We appreciate your recommendation and look forward to seeing you again in the future!
Reviewed Feb. 8, 2024
Montway gave me a quote that was straightforward and very accurate. During the pickup, the driver showed up and took a look at the vehicles, then he figured out how to load them up. It wasn't a hard process. The transport was scheduled to take a week and it took 10 days. During the transport, I had the driver's number, so it was easy to contact him. He also coordinated ahead of time and had already mapped up the area he was delivering to. Specifically, he could not pull up to the address that I had given and I was aware of that before he even picked up the vehicle. So, that was useful. Then for the delivery, he gave me two hours heads up before he arrived and the vehicles arrived in good condition.
Hello Jaime. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again in the future.
Reviewed Feb. 8, 2024
We were moving across the country and could only drive one of our cars. We used Montway and it was shockingly easy to work with them. They had me give them a day that I would like my car to be picked up, and they adhered to it pretty well. There was a change of plans where I needed to give the car a day later because I was out of town and they were accommodating. Then I gave the car up, waited for two weeks, and it showed up where I wanted it. I knew the date they were coming to delivery it and I was at the destination when the guy came. He dropped the car, drove it off the truck, and gave me my keys.
The quote they gave me was fair and in line with everything else I was getting from the other places that I shopped around at. It wasn't crazy cheap compared to the competition, but it wasn't anything more than I expected. My only gripe was that I reached out a couple of different ways but through the same phone number. I had already purchased the thing and I was still getting outreaches for whether or not I wanted to ship, but I had already decided to go with them.
Thank you for taking the time to share your feedback with us, Jacob! We appreciate your honesty and your support. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 8, 2024
Everything went very well with Montway. They transported our Volvo C40 for 450 miles and it was delivered to the destination we agreed upon. The drivers were very good and professional.
Thank you for your review, Tony. We are thrilled to hear that your vehicle arrived safely, and look forward to seeing you again soon.
Reviewed Feb. 8, 2024
Montway was very responsive. The pick up was fine as well as the delivery.
Thank you for your feedback, Catherine. We appreciate your support and look forward to the next move.
Reviewed Feb. 8, 2024
The driver parked on our main street and loaded the car. Everything was a 10.
Thank you for your positive review, Beverley. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 7, 2024
The pickup and delivery went smoothly. They were on time. The transport of the car was fast, on time, and everything was good. They worked very well. It was an excellent service.
Thank you for your 5-star review, Lei! We look forward to working with you again in the future.
Reviewed Feb. 7, 2024
Once I emailed and messaged with Montway, I felt comfortable that they were at least competent and knew what they were doing and this is their business. It was a safer bet than trying to drive and stay in hotels across the country by myself. I set the entire thing up on the website. There was a little breakup between scheduling and getting to talk to a live person. So that was the only thing they could do a little better.
When I spoke with the actual driver and the assistant who helped, they were all really helpful. They were accommodating because I was working. I had a meeting, and the pickup ran late so they changed my pickup from the hotel to my job. Then they picked it up at my work. So they were really good. They also communicated with us the whole time. My husband said that he received a call that he wasn't expecting because they were coming early. So the car actually arrived before I did. My husband received it and he was happy with it. I would definitely recommend them again.
Hi Karenn. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with Montway Auto Transport and look forward to seeing you again in the future.
Reviewed Feb. 7, 2024
I used Montway before to transport my car from Miami to New York, and it was very efficient, fast, and no issues were encountered. So I wanted to have the same experience and used Montway again. Also, it has a really good reputation. I heard a lot of good, positive feedback from other coworkers. So this is why I decided to use it again and I want to use it also in the future. I could have had a better price, but I also understand that the diesel was very expensive at that time around New Year's. But it would be nice to have more offers or rewards for continuing or returning customers.
Thank you for your positive review, Alaa. We are honored to have gained your repeated business and look forward to the next move!
Reviewed Feb. 7, 2024
I submitted a request by email and I received a quote quickly, which was competitive. I compared it to other quotes, and I selected Montway as my preferred transporter. I liked their cost. Also, they were very efficient, business-like, and organized. We didn't have to go back and forth.
Thank you for your positive review, William. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
I did the move from Syracuse, Utah to Riverview, Florida. The transport took about a week, which was much sooner than what was estimated for drop-off. They dropped it off four days early. So that was good. The first pickup was really good. They walked around and took pictures of the damage. The second one, the driver took pictures, but I didn't like where he parked. He parked the vehicle on the medium of the main road. So we were in the middle of the road, loading this vehicle. That was very unsafe. I gave him the keys and then I crossed the street. I was waiting on the sidewalk and I watched him while he did his thing. But he was very courteous and did his job. Overall, I'm very satisfied with the service.
Thank you for your feedback, Kevin. We appreciate your business and hope to work with you again in the future. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com.
Reviewed Feb. 7, 2024
I would recommend Montway Auto Transport. Their quote was reasonable. Also, their service was very good. They arranged everything so I just had to pick the car up from the docks. It was smooth.
Hello Jeffry. Thank you for taking the time to share your feedback with us. We are delighted to hear that you received great service during your recent shipment. We look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Their customer service was very helpful. They set up the transport pretty much right away, gave me a good quote for what it would be, and offered me a timeline. Also, they gave me a call back number, which was helpful. They arranged for my mother, who lives in Maryland, to pick up the car on the receiving end before I got there and my mother said the delivery went smoothly.
Thank you for taking the time to share your feedback with us, Peter. We are thrilled to hear that delivery went smoothly and you received excellent service from Montway. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 7, 2024
Montway was very easy to work with and they answered all my questions. I drove the vehicle to the port and turned it in to the driver there. Then, I picked it up in Hawaii with no problems.
Thank you for your positive review, Viviana. We appreciate your support and hope to see you again soon.
Reviewed Feb. 7, 2024
My Porsche 911 Turbo needed to go from Chicago to Naples, Florida so I went online and the overall reviews for Montway were awesome. I booked it and I had no problems. They did a great job and they picked up and delivered the vehicle when they said they would. Also, the price was right where I wanted it. I'll use them again if I move the car back up here.
Hello William. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received great service during your transport, and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Montway was very responsive and the quote was reasonable -- cheaper than driving the vehicle myself. Also, the driver was very good and flexible. They told me when they would deliver it and they delivered it when they said they would. It was a good experience overall.
Thank you for your positive review, Allen. We appreciate your business and hope to see you again in the future!
Reviewed Feb. 7, 2024
Montway was able to get me a quote quickly. It was easy online and I was able to reach someone live. The rep was an awesome person and was really helpful and flexible. I do have one issue that we're working on, where they double charged my credit card and they don't have a record of that. They're trying to work out the accounting on that now.
Hello Matthew. Thank you for taking the time to share your feedback with us. We are happy to hear that you received great service from Montway, but are sorry to hear of any inconvenience you experienced. Please reach out to us at feedback@montway.com if you have any additional comments or concerns.
Reviewed Feb. 7, 2024
I've used Montway on four different occasions and I've been happy with their service, that's why I kept coming back to use them.
Thank you for your positive review, Lisa! We appreciate your support and look forward to seeing you again in the future.
Reviewed Feb. 7, 2024
This is the second time I've used Montway and I've done well with them. Their price was a little higher than some of the other places but they were highly recommended. I still went with them and I'm happy I did. Their customer service is excellent and they were very attentive to my needs. They answered all the questions I had and they took care of us. We had to make a switch in the last minute and they took care of it for me.
Hello Carole. Thank you for taking the time to share your feedback with us. We are honored to have gained your repeated business and appreciate your positive comments. We look forward to assisting you again in the future!
Reviewed Feb. 7, 2024
Montway is trying to slip out of a driver damage claim that I've been after for six months. The driver smashed our car right into the back of a car on his transporter and we had eyewitnesses. As soon as he got down from the carrier, he just drove off and fled the scene. I've been trying to get Montway to do something and they do nothing. They just duck out of it and say they're just a broker. I've reached out to everything they have with no response and no callbacks. My customer right now is getting hung with a $2,000 damaged car because they don't have the balls to do anything. I've done 20 or 30 transports this past year with Montway and this has ruined my opinion of them.
Hello Denny. Thank you for taking the time to share your feedback with us. Damages are never an expected part of auto shipping, but they can happen, and we are sorry to hear there was an issue with this shipment. We hold every motor carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and we continually monitor to ensure compliance. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. For more information, please see our Terms and Conditions in the booking and dispatch emails you received, or at https://www.montway.com/terms-and-conditions.
Our Claims Team has been working with both you and the carrier and has provided you with your available options via email. Please reach out to claims@montway.com with any questions or concerns that you have.
Reviewed Feb. 7, 2024
We are happy with Montway. I had a good experience with their customer service. We weren't sure about the pick-up date until it was getting closer to it 'cause they were trying to find a driver. That seemed a little not as organized to us, but it all worked out fine. The vehicle also came in earlier than they originally said. The cost was reasonable too.
Hi Joan. Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
Everything was awesome in my experience with Montway. They let me put stuff in my back seat, which was not something many of the other places offered. That was a huge plus for me 'cause I didn't have enough to get a moving van. But I had too much to ship it there. I had a bunch of breakable stuff and I didn't wanna put it through that. It was very helpful getting to put it in my car and move it.
Their cost was also very reasonable. Even everybody I tell how much I spent, they're like, "Seriously? Why didn't I ship my car when I moved?" I said, “'Cause it's scary. It's not a fun process." It was terrifying talking to all these different people. But I felt like when I called them I got somebody who was there to help me and not just make money off of me.
Thank you for your feedback, Taylor. We understand shipping a vehicle can be a daunting experience, but our team is here to assist every step of the way. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 7, 2024
Working with Montway was straightforward. It's like, "This is what the cost is for a cross-country move. This is what the rules are. You can have some things in the car, but only up to this amount. And we'll give you a date and a driver when it's closer to your time.” They probably have a pool of people they contact. So, I didn't know who was moving the car until three to five days before the transport. The good thing I really liked about them was that the person who picked up the car is the person who's delivering it. There are no trade-offs. It was gonna go directly from where you dropped it off, where they picked it up, and then to your home.
The driver was communicative. We have security here. So, we had to call in. It was quite a big rig. He was very patient because we didn't really understand how big that thing was. So, it couldn't actually just pull into a parking lot. Things worked out, and we got our car. It was in great condition. Overall, there was nothing about the experience that was unclear. The amount was correct, and the deposit was correct. What I needed to pay in the balance was correct. So, I would recommend Montway.
Thank you for your glowing review and your recommendation, Christie! We are thrilled to hear that you had a positive experience with Montway Auto Transport, and we hope to have the opportunity to work with you again in the future.
Reviewed Feb. 7, 2024
I would highly recommend Montway. They did everything they said. What they quoted was what I paid. The transport went exactly as it was planned, and the driver was really very good.
Hello Linda. Thank you for your positive comments regarding your experience with Montway Auto Transport. We are delighted to hear that you received great service from the driver, and hope to see you again in the future.
Reviewed Feb. 7, 2024
The driver was on time and friendly, and he was very hard-working too. He had a lot of cars he had to deal with. I saw him working and he did a good job. Overall, Montway was excellent, and I would use them again in a heartbeat.
Thank you for your positive review, Mary. We appreciate your business and look forward to seeing you again in the future!
Reviewed Feb. 7, 2024
I had my vehicle transported from Maryland to Hawaii and working with Montway was easy and straightforward. The quotes and the price I paid were fair. The transport took around five weeks from the date of the initial pickup to the vehicle being delivered into Hawaii. The experience was perfect and I don't have any criticisms whatsoever.
Hi Darrell. Thank you for your positive review regarding your recent experience with Montway. We are thrilled to hear that your vehicle arrived safely to Hawaii. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 7, 2024
We used Montway coming down to Florida, and everything was perfect. The transport was scheduled to take about three days, but they allotted five. My son-in-law said everything went fine during pickup, and he had absolutely no complaints. Also, we had to change cars as well as the date, and the final price was acceptable.
Thank you for your 5-star review, Pat! It is great to hear that your vehicle arrived safely to Florida and that you had a positive vehicle transport experience. We hope to have the opportunity to work with you again in the future.
Reviewed Feb. 7, 2024
My experience with Montway was good. I got my vehicles transported safely and the driver arrived on time. They gave me a couple of days on when it was gonna arrive and pickup days and delivery. They asked if they could inspect the vehicles and if the vehicles were ready. They had me sign the documents and made sure everything was okay. The vehicles were dropped off at a tow truck company and they handled the delivery. They held my vehicles for five days until I moved over to the state where I had the vehicles transferred. It was free of charge. When it was time for me to receive the vehicles, he made sure everything was good. The cost was fair too. I didn't regret choosing the company at all. I didn't think it was overpriced or underpriced.
Hello Gideon. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport and the driver. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 7, 2024
The transport was from Detroit to California, and setup was easy. I got there and luckily, I was across from the mall, so there was a big parking lot. We had a lot of room to transport the vehicle. The truck driver also kept in contact and even waited for me to be there on time. He told me what time he was gonna be there, then I told him what time I could make it. He was willing to wait for an hour, and that was enough for me. Everything was good.
Thank you for your review, Cindy. We appreciate your positive comments regarding your vehicle shipment with Montway Auto Transport, and hope to see you again in the future.
Reviewed Feb. 7, 2024
Montway Auto Transport was straightforward. There was none of that feeling they tried to push anything on me. They worked with me all the way through. Also, they were available to answer every question along the way. They would get back and email to me as well to answer any concern that I had. And the delivery was great. Everything was good.
Thank you for your positive feedback, Rose. We strive to provide quality service and communication to our customers, and are thrilled to hear you were satisfied with the level of service you received. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 6, 2024
Working with Montway Auto Transport was professional. I'll probably use again when it's time to ship my car back.
Thank you for your feedback, Cathy. We appreciate your business and look forward to working with you again in the future!
Reviewed Feb. 6, 2024
I called two or three companies and Montway was the most responsive and their price was all within reason. I transported my vehicle with them and I didn't have to deal with their customer service much because it was so simple. We used them a second time to deliver our second car that we didn't even think we were gonna move down. The guy who brought our first car brought the second car down, too, and he was great.
Thank you for your positive review, Jennifer. We are honored to have gained your trust and your repeated business. Should you ever need our services again in the future, we are always here to help.
Reviewed Feb. 6, 2024
My wife and I travel for extended periods of time and it's easier to transport our car to where we're going. I've used Montway in the last two years and I was very happy with them. They were very easy to work with and whatever they promised, they delivered and I like that. Their quote was fair and they stuck to what they said. I'd like it to be less, but so would everybody else. It was a little more this year, but I didn't want there to be any chance for the receiving end, since it was my brother-in-law who was receiving the car, that they would end up having to write a check or give money to a driver. I wanted to pay it all upfront and that made the price go up a couple 100 bucks and I'm not sure why that's the case. But the car was delivered and they didn't have any problem with it. We'll be using Montway again in April and I hope to continue to use them as long as the service works out.
Hello Frank. Thank you for taking the time to share your feedback with us. It is great to hear that your vehicle was delivered safely and you were satisfied with the level of service you received. We are honored to have gained your trust, and look forward to working with you again in April.
Reviewed Feb. 6, 2024
I have a winter home in Florida and we needed to transport the car there from New York. The Montway rep I spoke to was a very nice gentleman. He told me about their different price levels and I found one that suited me. We made the arrangements for the pickup and towards the very end when it was time for the pickup, he said that the carrier that they wanted to use was gonna charge $50 more and he still thought that he could find another carrier. But at that point, I didn't want to get caught up with not having the car picked up and being there on time. I was charged $50 more than the original quote but service-wise, it was worth the extra $50.
The gentleman who came to pick up the car drove it to Florida. I asked him if I could take his picture because someone else was gonna be paying him and it was no problem. Everything went exactly the way it was described by Montway. I wasn't even there to receive the car. They were in contact with a good friend of mine and he received the car. He was very satisfied with the way everything took place. This was the first time I ever shipped a car so I had a lot of questions and they filled in all the blanks exactly the way they were. I will use them every year.
Hello Michael. Thank you for your positive feedback. We are honored to have gained your business, and thrilled to hear that you had a positive experience with Montway Auto Transport. We look forward to seeing you at the next move!
Reviewed Feb. 6, 2024
I shipped a small SUV and a minivan through Montway. It was good enough that I chose them as my transportation company. I liked their port-to-door pricing. I needed my vehicles dropped off at my door and they had the best pricing to do that. The customer service experience was fine. There was some mix-up where we had to change our plan. So, we tried to see if we could change some things up with Montway. The confusion was really on our end. So, we got it cleared up and things ended up working out fine. A printed bill of lading would be good for when they delivered the car.
Hello Michael. We appreciate your comments regarding your vehicle shipments and your suggestions. Thank you for taking the time to share your feedback with us, and we hope to see you again in the future.
Reviewed Feb. 6, 2024
I called a couple of companies and Montway was the one that said they could transport our convertible and do it with an interior transport. Also, they were not concerned about the add-on luggage rack that we had put on the car. I went with them and at the beginning of the process, it was a bit confusing because I had two or three different estimates emailed to me based on the same requirement and the same request that I had submitted. Then, after I selected one of them, I still kept getting communication based on the other estimate. It was almost as if multiple people were looking at my request.
The transport took a little less than a week. The driver picked up the car early based on our personal travel requirements and then, he kept the car in his trailer while he did other deliveries and brought us our car. He was personable and phenomenal. He communicated well and he was very attentive to our needs and concerns for our car.
Thank you for your review, Stephanie. We are thrilled to hear that your vehicle arrived safely and that you received excellent service and communication from the driver. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 6, 2024
There was a lot of communications with Montway as far as forms I had to fill out. There were forms for the transport and for the shipping that had to be done all online, and we had to make sure all the payments have gone through. Then I got a call from the driver that he would be coming by, and it was good because they said there was a two-week window. Within the first week, I got a call. He came over. I had two vehicles shipped. He took pictures of both vehicles before he put them on the trailer. Then we talked quite a bit about what they do. He put them on the trailer and secured both of them.
I took my own videos and photos, too, just to clarify how they looked before I shipped them out. I thought it was gonna be only four days because that was the impression I got with the person I talked to, but it took almost a month to get there. I was presuming they didn't have the ship filled, so they probably had to wait for more vehicles. The vehicles finally got to Honolulu. They called me and said that my vehicle is ready, I went down there, and we did a walk-around just to look at it, and then signed for the vehicle and departed. I have a camera inside my car, I grabbed the SD card and I looked at whoever drove the car out. They drove it.
It was interesting. I did get a little irritated by one of the drivers from the docking. He drove it in first gear, revved it high up the ramp into the ship and slammed on his brakes. That was the only thing that annoyed me. Otherwise, there's no damage on the car. It was just dirty. I was happy that they gave us car wash vouchers at the end. Overall, it was really good. My biggest advice to others is to make sure you get your gas below a quarter of a tank because that was super emphasized by the driver. He said that if it was a drop over it, the ship would reject the the car. So, that petrified me a little bit.
Hi Larry. Thank you for your review detailing your vehicle shipment to Hawaii. We appreciate your feedback and hope to see you again in the future.
Reviewed Feb. 6, 2024
I used Montway before and I was happy. I needed to get my car from Missouri to Florida so I went back to them. The guy who picked up the car was wonderful, courteous and knowledgeable. He was very polite. When they picked up the vehicle, they were able to come into my neighborhood because we didn't have any trees or poles. They parked at the back of our house. We drove the car around and we went through everything with the driver and he took a video of the car. He loaded it up, and it started to rain and I went inside. The car was in Florida when we got here on New Year's Eve. The quote was okay too. I would recommend Montway. I recommended them to another neighbor here and they transported his car back to New Jersey last year.
Thank you for your review, Marylou. We are honored to have gained your repeated business. Your recommendations to others is appreciated and we hope to see you again in the future.
Reviewed Feb. 6, 2024
They were very nice and easy to work with. They picked up my car when they said they were going to and they delivered it on time and at a convenient time for me. Everything went smoothly. I was totally satisfied and I would recommend Montway.
Thank you for your feedback, Jim! We appreciate your recommendation and hope to have the chance to work with you again in the future.
Reviewed Feb. 6, 2024
The driver met my mom and he was cordial with us. I was on the phone with his wife. She was helping to coordinate everything to keep me updated on the progress and the status of the delivery of the vehicle. The pickup was in Montgomery, Alabama and the drop-off was in Albuquerque, New Mexico. It was supposed to take a projected three days and it ended up being roughly three days. The driver was efficient. It was a total of at least 1,000 miles and he managed to expedite it some way. He pulled up in front of my new home. He rolled the vehicle off the ramp and pulled into the driveway. There were a couple of noted scratches. But he was very professional in having noted any scratches that he noticed prior to driving the vehicle and picking it up. The quote was reasonable too. I was pleased with it.
Thank you for taking the time to share your feedback with us, Michael. It is great to hear that you received excellent service from the driver during your recent shipment. We strive to work with the best carriers in the industry, and we are thrilled to hear this carrier provided thorough service. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 6, 2024
The transport from New York to Florida took about five days. I was disappointed at the point of arrival because I wasn't there to receive the car. They got there too soon. They told me they would be on the day of or the day after and they were there two days early. Luckily, I had someone there to pick up the car. But the fellow who picked up the car was very good. The people that were here told me that he couldn't come down my street ‘cause it was too big. So he had to park about a block away. Somebody drove the car to him and he picked up my car and drove it back to the house. The vehicle came in good shape too.
Thank you for your review, Ostap. We are sorry to hear of any inconvenience you experienced at delivery, but are pleased to hear that your vehicle arrived safely to the final destination. Should you ever need our services again in the future, we are always here to help!
Reviewed Feb. 6, 2024
I had a great experience with Montway from start to finish. They have good follow-through. Their website seems to be a good business. It has good feedback from clients. It gave you all the information you needed. They also returned my call quickly. If I had a question and I called the Montway office, they were there to answer the call. They showed good service skills. I also had the number of the driver and I was able to contact him. I was also happy with the quote they provided. The rate was very fair because it was an open transporter. I had a friend drive the car down and his expenses were far more than Montway's. It was a very good thing for me to do. They were also very nice to deal with. I'm gonna use them again to take the car up back north.
Hello Pat. Thank you for your glowing review! We are thrilled to hear that your vehicle arrived safely, and are honored to have gained your trust. We look forward to working with you again soon.
Reviewed Feb. 6, 2024
It took a while to get one phone call but Montway answered my questions. I was calling almost every week and they told me they got it under control. I felt confident. My driver was fantastic. He saw how concerned I was to see how he loaded my Jeep up there. He was very patient ‘cause I was standing there, groaning the whole time he was driving it up there. The truck got here before we did. I had a friend waiting for the driver. They called me and said they'd be here in an hour. I called my friend and he was there, got the keys and brought it here to our condo. It worked out perfectly. The payment was easy. We had shipped our vehicle same distance a couple years ago. It was comparable to what the increase in prices are from several years ago to today. I have referred at least two people to Montway.
Thank you for taking the time to share your feedback with us, Diane. We appreciate your business and recommendation to others, and hope to see you again in the future.
Reviewed Feb. 6, 2024
My experience was very good. I’d use Montway again.
Thank you for your feedback, Jack! We appreciate your support and hope to see you again soon.
Reviewed Feb. 4, 2024
Transport from right outside phoenix arizona to hilliard ohio, no problem. Would use again if needed. Transaction was easy and fast. Would recommend to future customers. Service was great and driver was polite and cautious with my vehicle, very professional. Communication was very regular on progress of shipment locations and time of delivery.
Thank you for your positive review, Robert. We strive to provide quality service and communication to our customers, and are thrilled to hear you received just that. Your recommendation is appreciated and we hope to see you again soon.
Reviewed Feb. 4, 2024
I have used your company to send two cars to my sons, one in Tennessee and the other in Kentucky! I just wanted to say you did an excellent job on both. They each got their car and SUV, and I am very happy with the work you have done. Thank You very Much.
Ralph
Thank you for your positive review, Ralph. We are thrilled to hear that both vehicles arrived safely to their final destinations. Your kind words are appreciated and we look forward to working with you again in the future!
Reviewed Feb. 3, 2024
I am extremely happy with the service Montway provided. When I needed my car to be transported to a different state. My car was taken care and delivery with care. I take good care cars. I feel that the people involved in the process of transporting my car were very careful and responsible. The drive was very professional and accommodating. I would give him a 5 stars plus.
Thank you for your feedback, Sandra. It is great to hear that your vehicle arrived safely and that you received excellent service from the driver. We hope to see you again in the future!
Reviewed Feb. 2, 2024
I checked around first and decided on Montway due to all the positive reviews, and I’m glad I did. When I talked to the representative we went through all the details of how my bike would be secured and transported, also pricing. I decided on from my door in Everett Washington to their receiving location in Phoenix Arizona. They picked up my bike on time and at my location, the driver was professional and he inspected my bike for any imperfections, and I took pictures. He then filled out a invoice that had prints of the different sides of a motorcycle. He was unable to note any preexisting damage, I’m proud to say my bike is in near perfect condition. He then let me drive it up on the motorcycle pallet and he secured the bike to the pallet, being careful not to damage the bike he loaded the bike on an enclosed truck and away he went.
Montway notified me of the bike's progress to Phoenix, the bike actually arrived ahead of schedule. I called the location in Phoenix and due to weather I wouldn’t be able to pick it up for about a week, they assured me that it wouldn’t be a problem. So about a week after it arrived I called and told them I was on my way. When I arrived I was treated very professional and when they brought the pallet around with my bike on it everything was good just as it was when it left Washington. I will definitely recommend and use them to ship my other bike when the time comes.
Hello Anthony. Thank you for taking the time to share your feedback with us. It is great to hear that your motorcycle shipping experience exceeded your expectations and that you received excellent service from both Montway and the driver. Your recommendation is appreciated and we hope to see you again in the future!
Reviewed Feb. 2, 2024
Excellent door-to-door service. Car arrived a few days after pick up. The driver was courteous and experienced. He stated some of the cars on the carrier were owned by repeat customers. I paid an extra $100 in order to fill up the back seat. My car arrived in perfect condition. I would definitely use Montway again if the occasion should arise.
Hello Marian. Thank you for taking the time to share your feedback with us. It is great to hear that you received great service from the driver during your shipment. We appreciate your 5-star review, and hope to have the opportunity to work with you again soon!
Reviewed Feb. 2, 2024
Very happy with the two gentlemen who delivered my car. They were actually ahead of schedule. Highly recommend Montway. They kept me informed where they were and were very accurate on the time that they arrived. They unloaded the car very quickly and were very helpful and very friendly and very good.
Hello David. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were satisfied with the level of service you received from both Montway and the driver. Should you ever need our services again in the future, we are always happy to help!
Reviewed Feb. 1, 2024
At first, I was skeptical about using your company because I have never heard of your company while living in Hawaii. Pretty much everyone in Hawaii uses other companies, too many to list but noticeably recognize by locals and recommended by friends and family members. After doing homework on these "other" with BBB and other review sites, it was an easy choice, Montway was the obvious. As my earlier reviews with other sites I have recommended your company hands down. Great company to work with and very reasonable prices. MAHALO..
Hello Ben. Thank you for taking the time to share your feedback with us. We are honored to have gained your business and your trust. Should you ever need our services again in the future, we are happy to help!
Reviewed Feb. 1, 2024
Absolutely the best! Shipped 3 cars out here in Florida from WA. Great service with both dispatch and driver. Car arrived just as it loaded. Would highly recommend Montway Auto Transport to ship any automobile. Everything they told me would happen, they were spot on! Appreciate the honesty and communication. Thank you so much~
Thank you for your glowing review, Elena! We are thrilled to hear that you received excellent service from both Montway and the driver. Your recommendation is appreciated and we hope to see you again soon.
Reviewed Feb. 1, 2024
I have shipped my car cross country multiple times and this is the worst experience I have ever had. Montway is expensive. I paid a premium over other businesses because of the advertised promptness of pickup and delivery. Unfortunately they failed in both respects. The pickup was delayed by 1 day and the transport time was extremely delayed. Even ignoring the late pickup, the delivery was late. They advertised 7-9 days when I paid. It took 13 days. No one would address my concerns during transport and I got no response when asking about the delayed pickup or 4 day late delivery. The driver refused to do door to door pickup or delivery even though I have easy street access at both locations. To top it off the car was delivered filthy and missing a half tank of gas with no explanation. Don't pay the premium, use a cheaper service as Montway is clearly not worth the extra money.
Hello Daniel. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced during your recent shipment. Due to the nature of the auto shipping industry, we are unable to guarantee any transit dates as changes can occur at any time due to traffic, weather, mechanical issues, etc. Unfortunately, in this instance, the truck experienced some mechanical issues that resulted in changes to the delivery date.
Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Our Claims Team has been in touch with you and has requested additional information from you via email. Please respond to the email you received from claims@Montway.com at your earliest convenience.
Reviewed Feb. 1, 2024
Excellent customer service. Excellent driver delivered car timely and he was very courteous, answered all my questions. I highly recommend this service to others. My car was shipped from Florida to NY with no issues. Thank you to their customer service staff and to the driver of the transport. This is an overall excellent auto transport service.
Hi Jane. Thank you for your positive review. We appreciate your recommendation to others, and we hope to see you again in the future.
Reviewed Feb. 1, 2024
I had a great experience, I called them on Thursday night to book it, they found a driver on Friday, he picked up the car Saturday morning in MA and delivered it Monday morning to FL. Smooth and easy process, and no damage to the car. Everyone communicated effectively and were very responsive.
Hello Ricky. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you received excellent communication and service throughout your shipment. We hope to see you again soon!
Reviewed Feb. 1, 2024
Our car was delivered from Florida to Maine, the driver was great at communicating and his eta was spot on. Highly recommend to everyone. And will use Montway again for my own vehicle. The care was excellent and the price was very affordable and comparable. Our driver was very professional, courteous.
Hi Contessa. Thank you for taking the time to share your feedback with us. We are thrilled to have gained your recommendation and look forward to seeing you again in the future!
Reviewed Feb. 1, 2024
Price very reasonable. Booked on a Sunday night and vehicle was picked up on Tuesday. Car arrived Friday same week. Unfortunately I do not remember the name of the driver who was very nice and took good care of my car on its long journey. They made everything easy. Thank you!
Thank you for your positive feedback, Teresa. It is great to hear that you received excellent service from both Montway and the driver. We hope to see you again in the future!
Reviewed Feb. 1, 2024
Friendly/prompt/on time. Easy to work with. I have used this company before on a move from Arizona to Florida. Service has been consistent. Would use again. Vehicle was in nice shape when it arrived. Selected unload area was roomy with good access and little traffic. Driver has always been neat, polite and courteous.
Hi Randy. Thank you for taking the time to share your feedback with us. We are delighted to hear that we have gained your trust and that your vehicle arrived safely. Should you ever need our services again in the future, we are happy to help.
Reviewed Feb. 1, 2024
This is the second time I’ve used Montway Auto Transport to transport my car long distance. They are always professional and dependable. There are never any unwanted surprises. The two men who picked up and delivered my car were nice, professional and perfect. I have absolutely no complaints and no problems. I highly recommend Montway Auto Transport for auto transporting.
Hello Billie. Thank you for taking the time to share your feedback with us. We are thrilled to have gained your business and your recommendation. Please let us know how we can assist you with your future moves!
Reviewed Feb. 1, 2024
Montway did an excellent job of transporting my 2008 Porsche Cayman. The price was reasonable. There were no changes to the price when the car was delivered. I was frequently updated as to when the car will arrive. The driver was very friendly and took very good care of my new car. It arrived in excellent condition.
Thank you for your positive feedback, Douglas. We appreciate your support and hope to see you again in the future!
Reviewed Feb. 1, 2024
I recently had the pleasure of using Montway Auto Transport to move my vehicle across the country, and I am thrilled to share my exceptional experience with this outstanding company. The online quote tool was straightforward, allowing me to input all the necessary details and receive an accurate estimate promptly. The competitive pricing offered by Montway was not only reasonable but also inclusive of all potential costs, eliminating any surprises along the way.
Their customer service team was always accessible, responsive, and knowledgeable. They patiently addressed all my queries, ensuring I felt confident and informed throughout the entire process. Their commitment to customer satisfaction was evident from the beginning. Once I confirmed my booking, the logistics and coordination were seamless. Montway efficiently assigned a carrier for my vehicle, and I received regular updates on its status.
The carrier assigned to transport my vehicle was professional and experienced, ensuring the safety of my car throughout the journey. Montway's attention to detail and commitment to the highest industry standards were evident in the flawless condition in which my vehicle arrived. The entire process was stress-free, and I felt confident that my vehicle was in capable hands. The combination of reliability, transparency, and excellent customer service makes Montway Auto Transport a top choice for anyone in need of auto transportation services.
In conclusion, I wholeheartedly recommend Montway Auto Transport to anyone seeking a trustworthy and efficient partner for their vehicle transportation needs. My experience was nothing short of outstanding, and I am grateful for the peace of mind they provided during a potentially stressful time. Montway truly exceeded my expectations, earning them a well-deserved five-star rating.
Hello Kaushik. Thank you for taking the time to share your feedback with us. We are honored to have gained your recommendation, and your 5-star rating. Should you ever need our services again in the future, we are happy to help!
Reviewed Jan. 25, 2024
I needed to transfer a car out to Scottsdale and when I hired Montway, they picked it up in Indiana when they said they would. The driver and I walked around and took pictures all the way around. He was a very nice young man. Then, they got it in Arizona sooner than they said they would. The transport was scheduled to take four days and it took three. The driver contacted the delivery location the day before he got there. The final price was also right on the quote that they figured and there was no difference. So I was really happy.
Hello Douglas. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a 5-star experience with Montway Auto Transport. We appreciate your business, and hope to see you again soon!
Reviewed Jan. 25, 2024
The interaction I have with Montway was first online with the chatbot on their website. Then, there were a couple of phone calls. They called me to make sure that I understood what was the service itself. In the beginning, it was kind of hard to have an approximative timeline on when the car will be delivered. They didn't want to say something that will tie them down. But apart from that, everything was very good.
Once we organized the dates, they assigned a trucker to my case and that gentleman called me a day before coming into my area. He picked the car up and throughout the week of shipment, we were exchanging texts for updates. There was a delay at the delivery but that was okay. He made sure that I was informed. It was overall a very good experience.
Thank you for your 5-star review, Thierno. We appreciate your comments on your experience with Montway and the driver, and hope to serve you again in the future.
Reviewed Jan. 24, 2024
I needed to get my car from Wisconsin to North Carolina. I reached out to Montway, and they were very consumer-friendly. They were thorough and responsive. They gave me the options available, and I was able to select one that fit for me. They arrived as they said they would. They inspected the car, transported it down here, and the car was in great shape. They delivered it within the timeframe they gave me and they got it as close to me as they could possibly get it, so I was very happy all around. The quote was in the ballpark for what I would have paid anywhere else. I didn't shop at all, but I had a sense that it was a fair price. Montway did a great job. If my friends are looking for a shipper, I would tell them to consider Montway.
Hello Tom. Thank you for taking the time to share your feedback with us. Your recommendation to others is greatly appreciated. Should you ever need our services again in the future, we are always happy to help.
Reviewed Jan. 24, 2024
Montway did a great job. I've been using them the last few times. I use them every year, taking my car to North Carolina and bringing it back to Florida. Normally, the transport is quick, but one time, it took four days, when it should have taken two, because the truck broke down. Besides that, the drivers are very nice. Sometimes, Montway has guys that speak English, but then they give a driver that can't speak English. Still, it works out and they do a good job. I'm not complaining. I haven't had a problem with Montway, and I'm gonna use them again.
Hello Joseph. Thank you for your honest feedback. We appreciate your business and hope to see you again in the future.
Reviewed Jan. 23, 2024
I would recommend Montway Auto Transport to anybody. I dealt with them and they picked the truck up when they were supposed to. They also had it here when they were supposed to. There were nine cars on the carrier that the driver brought and dropped off in other places. It took a week. I wasn't in a rush, so it worked out perfectly.
Thank you for your recommendation, Bryan! We appreciate your kind words and look forward to seeing you again in the future.
Reviewed Jan. 23, 2024
Montway Auto Transport's cost was comparable to other companies. Also, Montway's driver was on time. Very communicative and gave us a lot of confidence that the vehicle would be transported in a timely fashion. The highlight was the personal relationship between the guys that came over and all was very good. They stayed in touch with us, let us know where the vehicle was, where they stayed overnight and got up to the next day, and where they went.
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were satisfied with the level of service you received from both Montway and the driver. Should you ever need our services again in the future, we are always happy to help.
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