Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Must contact for tracking info
- Terminal-to-terminal transport not offered
Montway Auto Transport Reviews
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Reviewed Oct. 29, 2023
I bought an Acura NSX in Florida and had it shipped and Montway did an excellent job. The quote was very fair for the time. They offered both covered and uncovered delivery and gave me a choice. I went with the covered delivery and they gave me a timeline. Then, they contacted me prior to the delivery, which I thought was very professional. I would definitely recommend them.
Thank you for your positive feedback, Carey! We're glad you were happy with our fair prices, service options, communication, and overall experience. We appreciate your recommendation and hope you'll choose Montway again in the future. -RK
Reviewed Oct. 29, 2023
My experience with Montway was very seamless. I scheduled with the rep on the phone and then, I got a call from the driver of the truck that he was coming to pick up the vehicle. That was sooner than later, which I was grateful for. The pickup and delivery with the driver were very professional and I had access to him with his personal cellphone, which was good.
Thank you for your review! We're glad you had a seamless experience with Montway Auto Transport. We strive to make car shipping easy and convenient for our customers. We wish you the best and hope to see you again in the future. -RK
Reviewed Oct. 29, 2023
My car was delivered earlier than expected. I thought it was gonna take up to almost two weeks. But it was delivered within four days. So you can never go wrong with that. The driver was quite communicative and answered the phone anytime I called him. Overall, it was a great experience with Montway.
Thank you for sharing your positive feedback about Montway! We are thrilled to hear that your car was delivered earlier than expected and that the driver was communicative and responsive to your inquiries. Your satisfaction is our top priority, and we are glad to know that we exceeded your expectations. Thank you again for choosing Montway. We hope you continue to rely on our services for all your future car shipping needs. -RK
Reviewed Oct. 29, 2023
Setting the transport up with Montway was a smooth experience. The contractor and I communicated about the time and when he transferred the car here. It was very clear and the communication was good. There were delays but that wasn't his fault. It was just the window was moving because he was going to get in later than I wanted. He would have come to Houston and he could pick it up that day, but I didn't want to load the car at 10:00 PM. So, he agreed to move it to the morning. So, that was fine. The pickup was in front of my house in Houston and the drop-off was in front of where we moved to in Woodinville, Washington, and it took three days. My mom did the receipt of the car since we were still in Houston and she didn't have any complaints. The quote was very accurate and there were no complications. Everyone seemed on board.
Thank you for sharing your positive experience with Montway! We are delighted to hear that setting up the transport was smooth and that the communication with our contractor was clear and responsive. We appreciate your understanding regarding the unavoidable delays and your flexibility in adjusting the pickup time.
We strive to provide our customers with a hassle-free and transparent experience, and we are pleased that we met your expectations. Thank you again for choosing Montway! -RK
Reviewed Oct. 29, 2023
I was living in California and I moved to Dallas, Texas. I contacted several transport companies and did my research, and there were many companies with a lower price. But I picked the right one. I said I wanted the covered transport. We send personal items inside the car that you probably never know what's gonna happen and I was completely confident. Montway’s subcontractor was an excellent and professional person. He was very respectful and careful. He recorded the car’s outside to make sure that there was no damage when the car arrives. When the car arrived, I was still living in California so we had to prepare everything with the house and sell whatever we have, and he sent us the statement. They stated the condition of my car and that I would receive it in the same way. And it happened.
Thank you for sharing your positive experience with Montway, Carlos! We are thrilled to hear that you had a smooth and efficient experience with our car shipping services. We appreciate your business and will continue to strive to provide our customers with the best possible service.
We understand that moving to a new state can be a stressful experience, so we're happy we could make it as worry-free as possible. Thank you again for choosing Montway! -RK
Reviewed Oct. 29, 2023
The driver called us when it was time for the pick-up to agree on a time and place. It was the same for the delivery. We agreed on an open area and everything was fine. Montway’s price was comparable and good. People should use their services.
Thank you for your positive review, Alejandro! We're glad you were happy with our driver, our prices, and our overall service. We appreciate your recommendation and hope you'll choose Montway again in the future. -RK
Reviewed Oct. 29, 2023
Everything with Montway went smoothly from beginning to end. They picked up my two vehicles sooner than I anticipated. I thought I might have to wait a while, but everything was wonderful. Where I live, there is no way a big transporter trailer was gonna get in here. I simply drove down, and a friend helped me, to the car dealership where I bought my new car from. The driver simply parked in the turning lane in the middle of the highway and loaded them there, which is the same way their delivery trailers drop-off the new cars. So, it worked fine. The driver did a very good job. The two vehicles arrived safely in Florida. I just keep getting an email from somebody named AJ bugging me about when I'm gonna ship my cars. I wish he'd stop because the vehicles were shipped in August.
Thank you for your positive feedback about Montway, Marlin. We're glad to hear that you had a smooth and efficient experience with our car shipping services. We appreciate your business and will continue to strive to provide our customers with the best possible service. -RK
Reviewed Oct. 29, 2023
I had a good experience with Montway. It was easy. The pickup and delivery went smoothly. It was also a good price for the service. They were also very thorough.
Thank you for your positive review of Montway! We are glad to hear that you had a good experience with our service. We appreciate your feedback and will continue to strive to provide our customers with the best possible car shipping experience.
Thank you again for choosing Montway!
Reviewed Oct. 29, 2023
They did an exceptional job. It was very fast and efficient. They were very communicative with me and made it really easy on my end. The delivery was smooth. The vehicle was in the exact same condition as when it was picked up.
Thank you for your kind words and your 5-star review! We are thrilled to hear that you had an exceptional experience with Montway. Your feedback is greatly appreciated and will be shared with our team. We strive to provide our customers with the best possible car shipping experience, and we are so glad that you were satisfied with our service. We hope you will consider using Montway again for your future vehicle transportation needs.
Thank you again for choosing Montway!
Reviewed Oct. 29, 2023
Setting up the transport with Montway was really easy. I made a couple of phone calls and it was not stressful at all. I set the transport up for a certain day. It was right in the time frame that it was supposed to be. We had it worked out where my real estate agent was the one that gave the driver the keys to the car to get it all loaded up. The drop-off was easy. The driver called me and he ran into a hiccup with the drop-off previously. He was in the area and he called me and he said where he was and I was already in the area. So, we met him at a grocery store. The car was already unloaded and he was just waiting for me to get there. It was great. It was easy. The vehicle was exactly the same as it was when I left it.
Thank you for sharing your positive experience with Montway! We are delighted to hear that the process of setting up your vehicle transport was seamless and stress-free. We appreciate your feedback on our responsive customer service and the driver's professionalism in accommodating your drop-off needs. Your satisfaction is our top priority, and we are thrilled to know that we exceeded your expectations. We are committed to providing our customers with a hassle-free and efficient car shipping experience.
Thank you again for choosing Montway! We hope you will consider using our services again in the future. -RK
Reviewed Oct. 29, 2023
I had to reach out to them a lot. They weren't really keeping me updated. There were these automatic texts that I would get about the routes that they were taking like, "Your car is in this state." But if I had a question, I had to call the company. It was also a bit pricey. Also, one thing I noticed, after my car was delivered, there was something on the bottom of my car that was ripped off. I don't know if it was from how they strapped down the car. But the overall experience was good. They were very fast. It was easy. You just call the number and you schedule the appointment.
Thank you for sharing your feedback about your experience with Montway. We are always working to deliver the best service and your feedback makes that possible. If you have any questions or need assistance, please do not hesitate to contact us for any reason. -RK
Reviewed Oct. 29, 2023
The driver from Montway was professional. I even gave him a $20 tip. I needed to get the car shipped for my daughter for college. The delivery was supposed to be up to 10 days, but the car got to her sooner. I had a pleasant experience with Montway. I probably will use you them again if I need them. They are a great company to use for transporting a vehicle across country. Expectations were exceeded.
Thank you for sharing your positive experience with Montway! We are thrilled to hear that our carrier was professional and courteous. We strive to provide our customers with the best possible car shipping experience, and we are so glad that you were satisfied with our service. We hope you will consider using Montway again for your future vehicle transportation needs.
Thank you again for your review! -RK
Reviewed Oct. 28, 2023
I looked over a lot of different services and Montway was amazing and really good at communicating across the board. It was awesome. The driver who dropped off the motorcycle was really personable. He was really complimentary of my motorcycle in general, and he helped me push it up the driveway because the key had not arrived yet and my driveway is very steep. So, it was really cool.
Thank you for your feedback, Chris! We are grateful for your business and hope to work with you again in the future!
Reviewed Oct. 28, 2023
Montway is great. I haven't needed them lately, but as soon as we need a transport, I'll call them. They're the first ones I call. I use them for business. I have a local transporter, but when they're out of state, it's best to use Montway because, usually, I won't have to pay up-and-back fees. I got one in Tennessee right now. I'm trying to repo it. Once I repo it, I'll bring it to a lot, they'll transport it back for me, and it's cheaper that way than me hiring someone from Florida going up there and going back. Montway is a better service for us.
Montway's website is fairly easy to use. It tells you everything to do. I go online to set up a transport. If I have a repo and it's at a lot or there's a voluntary repo, they'll let me know where it's at. I go online, I punch in the address of where it's at, punch in the address where we want it sent, and Montway will ask questions like, "Does it run?" If it doesn't, they're gonna charge more. They'll give me a price. With cash, you save a little bit of money, but I do that if someone's gonna be here. If there will be none, I'll just put everything on a credit card. If I know it's during business hours, I'll put partial credit card and part cash, and I'll leave it for them. Usually, they'll bring the vehicle here to our lot. It's simple.
Usually, they'll drop the vehicles off after business hours and I'll just tell them where the envelope is and to pick it up, and then they'll leave our keys in the dropbox. Most of the time, I don't even see the people but I've been really happy about the conditions of the cars. Montway has done quite a few for us over the years. I'm happy with them. The only thing is the customer service might call too many times, but I know they're real thorough. They'll have three people call and I'm like, "We already handled that, but thank you anyway."
Thank you for your feedback, Jill. We are very appreciative of your repeated business over the years, and are happy to hear that you have been satisfied with the level of service you have received. We look forward to the next move!
Reviewed Oct. 28, 2023
Setting up the transport was very easy. But now, they keep on hounding me. Other than that, everything was fine. The driver's communication was great. He spoke English and kept me informed where he was at all times.
Hello Bruce. Thank you for taking the time to share your feedback. We are appreciative of your business and hope to have the opportunity to work with you again in the future.
Reviewed Oct. 28, 2023
Montway is just a broker. They will book some rate, and then the person who is coming to pick up the goods will put some rate. But it is a big headache. I'm just so frustrated. It looks like it is a scam. I had two cars that were shipped from Massachusetts to California. One was the Toyota Prius that had a small vehicle and I had no problem with it. The driver was an excellent person. But the Honda Odyssey transport was really painful. They told me that I could put 100 lbs. in the car to carry. But when the driver came to pick it up, I was told that it was more than 250 lbs. Then he tried to overcharge me and he overcharged me. I don't trust them. When you hook up the van on the trailer and then you start bargaining about the price, that is very hostile, creating a hostile situation.
Hello Bhaargav. Thank you for taking the time to share your experience with us. We are sorry to hear of any inconvenience you have experienced during your recent vehicle shipment. Montway is an auto transport broker. Our services are to match your shipment with a licensed and insured motor carrier. While we do allow personal items up to 100 lbs in the vehicle, any amount of items over 100 lbs is subject to additional fees. By booking an order with Montway, the customer agrees to our Terms and Conditions. Our Terms and Conditions are available on our website, https://www.montway.com/terms-and-conditions, as well as in the booking and dispatch emails you received. Please see section 3e for more details regarding personal property within the vehicle. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com. We are happy to help any way we can.
Reviewed Oct. 28, 2023
The quote that they provided was good. They also arrived within the range of the time that I was expecting. It was good.
Thank you for your feedback, Bon-Mi! We appreciate your business and look forward to the next move.
Reviewed Oct. 28, 2023
They did a great job. They were on time. They kept in touch, let me know where my bike was here in transport, picked it up on time and delivered it on time. The delivery guys that I met were fabulous. My shipper said the guys who showed up to his house to get it did a great job. Looked like they cared for it ‘cause he took pictures of it all the way to the vehicle. I can't thank him enough. I decided to go with them on the price, thinking that I’d probably have some damage ‘cause they were cheaper. But everything was beyond perfect.
Thank you for taking the time to share your feedback, Debbie! We are thrilled to hear that you were satisfied with the level of service you received from both Montway and the carrier. Please let us know how we can help you in the future.
Reviewed Oct. 28, 2023
My experience with Montway was smooth. They arrived on time, right where they said they would be. The driver was right on top of things. He let me know where he was and how far away he was once he got close. He didn't tell me when he was in Oregon. But once he got into Nevada, he told me how many hours it would be till he got there. The cost also seemed reasonable compared to everything else.
Thank you for your review, Clifford! We're glad to hear that you had a smooth experience with Montway Auto Transport. We appreciate your feedback about the on-time pickup and delivery, the professional driver, and the reasonable price. We're committed to providing our customers with a positive experience, and we appreciate your feedback. -RK
Reviewed Oct. 28, 2023
Everything went great with my transport. My car got here quicker than what I had anticipated and the driver was very nice and professional. He called me in advance and we found a really good spot for him to unload the car. My car was in great shape. I was very satisfied. If I ever need to ship my car again, I'll definitely use Montway again.
We're glad to hear that you had a positive experience with Montway Auto Transport. We appreciate your feedback about the quick delivery, professional driver, and safe transport of your car. We're also glad to hear that you would use our service again in the future. We're always here if you need us! -RK
Reviewed Oct. 28, 2023
Montway transported the bike and everything was fine. It's an industry full of people from Eastern Europe. So, the drivers are not super great at English but they do their best.
Thank you for your review, David. We're glad to hear that your bike was transported safely. We appreciate our carrier's hard work and dedication. Our team is always here to help if there are ever any communication issues. If we can help with anything else, please do not hesitate to let us know. -RK
Reviewed Oct. 28, 2023
The rep was very professional when I set up the transport with Montway. He gave me the facts, told me the window of when I could expect the pickup, how it would be done and what would be expected for the actual drop-off at the end. For the pickup, I ended up dropping the car off at one of their main locations. There were two people who were driving and they were very nice. They took my car down, made sure that there was nothing that had happened during the transport, looked in and out, and asked me if I had any questions. It was all very good.
Thank you for your review! We're glad to hear that you had a positive experience with our team. We appreciate your feedback about the pickup and drop-off process. We strive to provide our customers with a professional and efficient experience. If we can help again in the future just let us know! -RK
Reviewed Oct. 28, 2023
It was overall a nice experience with Montway. Setting the transport up was very smooth and convenient. Everything was on time. At the pickup location, the driver was there right at our community, so I didn't have to go anywhere else. It was hardly less than 0.2 miles from my place. At the time of drop-off, I had to go at least three miles away from my place. That was understandable because the truck was huge and they cannot come into small places. The driver checked everything at the time of pickup and at the time of delivery as well. After my experience, I suggested one of my friends to use this service too and he did. I will recommend Montway if anybody is asking me about these services.
We're glad to hear that you had a positive experience with Montway Auto Transport. We appreciate your feedback about the pickup and drop-off locations. We understand that the truck may not be able to access all areas, but we do our best to accommodate our customers. We're also glad to hear that you recommended our services. Best regards. -RK
Reviewed Oct. 28, 2023
Montway did a nice job. They were very straightforward with their communications when I signed up. Everything went as I expected. The carrier showed up when they said they were gonna show up, loaded the car up and took off. They arrived and delivered it a little bit early but was not a problem. You always want something cheaper, but you also want it to arrive in good condition. I got what I paid for.
We're glad to hear that you were happy with our communication, pricing, and on-time delivery. We also appreciate that you trusted us to transport your vehicle safely. If we can help with anything else, please do not hesitate to reach out to us. -RK
Reviewed Oct. 28, 2023
Everything went perfectly. The price was accurate and very fair. The driver was very careful, and everything came in exactly on time. He had t leave it with one of my neighbors as we weren't home yet. I asked him to do that, and he took care of it.
Thank you for your review, Barry! We're glad to hear that you were happy with our price, driver, and on-time delivery. We're always here if you need us. Best regards. -RK
Reviewed Oct. 27, 2023
I called Montway and gave them all the information on the car and my name. Then they said they would get back to me. They gave my credit card number and they said they wouldn't bill it until they found a carrier. Then they got back to me within 24 hours with the carrier and they came and picked up the car. The driver didn't speak much English, but it was all right. The car was delivered the next day by about four o'clock.
Thank you for your feedback Brian. Your business is greatly appreciated. Please let us know how we can assist you in the future!
Reviewed Oct. 27, 2023
I had an incredible experience. It was smooth start to finish, and my car was delivered. The streets are narrow, but the transport was able to pull the truck up and take the car off smoothly. It was simple. I recommended Montway Auto Transport to a couple of people.
Thank you for your raving review, Bailey! We are happy to hear that you had a positive experience with both Montway and the driver. Your recommendation is greatly appreciated and we look forward to seeing you again in the future.
Reviewed Oct. 27, 2023
The quote was good and reasonable. It was an easy pickup and drop-off of the car. They were nice, and they were good about the service.
Thanks for the great review! We're glad you were happy with our quote, pickup and drop-off, and service. We're always happy to help, so please don't hesitate to contact us if you need anything else. -RK
Reviewed Oct. 27, 2023
They stayed on the phone with me the whole time that I had my car transport. The pay was reasonable. The customer service was good. I had a very good experience with Montway. Everybody was very helpful. They helped walk me through the process and it was smooth sailing after. They did a terrific job. The driver was very professional and helpful. He made sure that my car was secured. He put the car where I asked him to.
Thank you for your feedback, Anne. We are thrilled to hear that you received excellent service from both Montway and the driver. Should you ever need to ship a vehicle again, please do not hesitate to reach out to us!
Reviewed Oct. 22, 2023
Our driver, Daniel, was fantastic. Great communication and on time/early for pickup and drop off. Would highly recommend to friends and family. This was our first time needing to do this and glad to have had such a great first experience. Thank you for making this experience such a positive one for us. It is much appreciated.
Thank you for sharing your experience, Marcy. We're happy to hear our team could deliver excellent service and communication. We appreciate the recommendation and hope to see you again in the future. -RK
Reviewed Oct. 15, 2023
I called Montway on the phone. It was in a list and it was the only one that seemed convenient and looked like it had plenty of experience. I wanted to pay the same fellow who took my truck up to Kentucky. I didn't wanna send the car up there, and then that guy would have to pay to send that car to me because I had another one coming right back. So, I asked the company if they'd let that driver pick that car up while he was there and then bring it to me at his convenience. That was what they did. That way, I could just pay him for both deliveries. It worked out really well. I shipped a 1994 Chevrolet pickup. It's a modified engine. It wasn't a common engine and it was made to race. I traded it for a '39 Chevrolet Coupe with a Camaro drive train, and they sent it back to me. Montway worked with me on it. They did a really good job for me. I'd tell others it'd be great to use them. The quote was exactly what they told me. So, I was happy with it.
Thank you for giving us a try. We work hard to deliver professional and convenient service for our customers. We're happy to hear that we could help with your needs. If we can help again in the future let us know! -RK
Reviewed Oct. 14, 2023
They were on time for pickup and it was a day early for drop-off. They left Oklahoma on Saturday and got to Virginia on Monday. I was told that it was gonna arrive on Tuesday. The driver was professional and to the point. I'll use Montway again if I ever have to move.
Thank you for sharing your feedback, Cesar. We're happy to hear you had a great experience with Montway for your Virginia move. If we can help again just let us know! -RK
Reviewed Oct. 13, 2023
I was kept updated on the whereabouts of my transport, where they were, and plenty of advance notice on when it would arrive at my house. It was very good and helpful.
Thanks for choosing Montway for professional car shipping services. We're happy we could help and hope to see you again in the future. -RK
Reviewed Oct. 12, 2023
I was able to reach my rep at the time I needed her. If she wasn't available, I always had somebody else who would be able to pass me over to the driver. My only issue was that the driver couldn't pick up on time. But I always got ahold of the company and when my vehicle arrived, it was fine. My quote was $900 but then I then I had extra luggage so the price came up to $1,000.
Thank you for the review, Kula. Your feedback is vital to us delivering the best service possible. We're happy to hear the service went help and we hope to see you again in the future. -RK
Reviewed Oct. 12, 2023
Montway is well-priced, timely and good with communications. The delivery went well. The vehicle came to our house quicker than expected. The timeline exceeded my expectations. I was very happy with them and the service we received. They follow through with what they promise.
Thank you for the great review, Brandon. Happy to hear that our team could exceed expectations with timely and well-priced service. If we can help again in the future let us know! -RK
Reviewed Oct. 12, 2023
I had to transport a car about 1,500 miles, and the cost was very fair. It was well worth the money, and the customer service was great. They contacted me when they picked up the SUV, then they contacted me the day before and the day it arrived, and they brought it to my office. I would highly recommend Montway. They did a great job.
Thank you for choosing Montway for your SUV transport. We're happy we could help and hope to see you again in the future. Have a wonderful day! -RK
Reviewed Oct. 12, 2023
The transport was from Illinois to Florida and it was great. Montway let me change my date to a bit sooner. When they picked up the car, they weren't able to get on the side street, but that was understandable. They gave me a heads-up when they were gonna be in Florida. The car was picked up on a Friday and delivered on a Monday. They were wonderful. The driver let us know when he was leaving and around what time he would be there. Everything was perfect. The only complaint I had was they did not let me know to take out my I-Pass. It was really frustrating to pay an extra $35. It wasn't necessary, and it was so hard to try to get that taken off. Other than that, it was a very good experience. My fiance did it too, and now my son's gonna be doing it soon with the same company.
Thank you for sharing your experience, Colleen. We're happy to hear that overall the shipment went great. As part of our dispatch, we do advise to remove all forms of toll devices. As these may be scanned while the vehicle is in transit. This information is provided in our emails and website at montway.com. If you every have any questions or there is confusion, our professional staff is always here to help. We wish you the best and look forward to the next move. -RK
Reviewed Oct. 12, 2023
The transport with Montway was a seamless experience. Everything was all good. We had an initial arrangement with another company and it was delay, delay, delay. We switched to Montway at the very last minute and they were able to get a driver booked. They were easy to work with in terms of working with my schedule. I had to provide them a five-day window, but I really just wanted it as close to the last day as possible. They worked with that and did the pickup on the last day. Communication was good and they were quick to respond. The driver they used was also easygoing. The vehicle got to the destination in plenty enough time for me.
The only thing that was not good was that when we received our vehicles back, there was a lot of grease and fingerprints from the driver when he pulled the cars off the trailer and parked them. His greasy fingerprints were all over the roof of my car and the door handles. But that's something that can be cleaned.
Thank you for the review! We're happy to hear that our team could deliver a seamless experience for your needs. It's important to us that we provide a professional serval at all times and your feedback makes that possible. We hope to see you again in the future. -RK
Reviewed Oct. 12, 2023
Montway has fantastic customer service. They let me know everything that I needed to know. I wasn't blindsided at anything. There was no face of gray from them passing me along to the bidder. The delivery was earlier. The driver met me at Walmart and it was superb. The only hiccup was they had a bid on something then they called me back and said the bidder took the bid back. How can they take money out of my account 'cause someone did a bid, then all of a sudden, they decided they didn't wanna do it?
Thank you for sharing your feedback, Camille. As an auto transport broker, our services are to arrange your shipment with a carrier that is able to ship your vehicle. I'm not sure what you mean by a bid, as there is no bidding-type process in this. When we dispatch to a carrier, this is the time we process payment. In some situations, the carrier may not be able to accommodate services after dispatch. We would then use this deposit towards a new carrier that is able to. Overall, we're happy to hear that the services were good. If you have any questions or if we can help with anything else, please do not hesitate to let us know. -RK
Reviewed Oct. 12, 2023
Montway was awesome. Their price was in the middle of the road. I got pricing from two Arizona companies who were higher by $300 and four from Pennsylvania that were $400 cheaper. Everything was very smooth. The two gentlemen that drove the transport were excellent. They dropped it off, signed the paperwork, and off they went.
Thank you for the review, David. We appreciate you choosing Montway for your auto transport needs. It's important to us that we provide the right price to get your car moved in a timely fashion. If we can help again let us know! -RK
Reviewed Oct. 12, 2023
I like that Montway was fast for getting my vehicle here. When I was ready to get the vehicle picked up, within less than an hour and a half, they had somebody who was ready to pick it up and it was gonna be here within two days. But I had messed up because I forgot to put that the vehicle wasn't gonna be ready until the end of the week. I immediately called them back, and they were able to cancel that driver pickup and scheduled another one for later in the week. It was a mistake on my part, but they were able to get it taken care of very quickly. The driver contacted me the night before and let me know when his approximate ETA was to the drop-off location. I met up with him and he was very nice. He was hauling my vehicle in a heavy-duty pickup truck with a car trailer. He was very considerate of the vehicle and handled it very well. Everything was in good condition. I would use Montway again.
Thank you for the review, Collin. We're always here to help in any way we can. So we're happy to hear we could easily adjust the schedule to meet your needs. If we can help again in the future, just let us know. Have a wonderful day! -RK
Reviewed Oct. 12, 2023
Montway was excellent all the way. They were the most helpful of my move. When I called, they answered all my questions quickly and made the process easy for me. We agreed upon a time and a date where I wanted it across the country. Then they called and told me there was a driver and that they were ready to go. It was before I wanted to be there. Two days later, they called me and told me they got it on the date I wanted. Even then, the driver got there before I did but it all worked out. They waited till I got there.
I watched the car get on the vehicle on the shipping end and also watched it come off on the receiving end. The driver was very polite and correct about everything. When I had a question when it was en route about how far they'd gone or were they gonna be there that night or was it the next day or something, I was connected often with his wife who spoke better English than he did. She was very helpful. I paid extra to have my car shipped inside a closed container truck so it got concierge treatment by going inside. I wanted to put a lot of things in the car and they were very cooperative about that. It cost me a few hundred dollars more, but it was worth it.
Thank you for the review, Claudia. We're happy to hear that our team was able to accommodate your move. And that the driver delivered excellent service. We're sure they'll be excited to hear they did great. If we can help again in the future just let us know! -RK
Reviewed Oct. 12, 2023
I like that Montway picked up with a human voice. If you give me a robot, then I wanna go somewhere else. They sent me text and follow-ups on every conversation. A lot of times you don't get cellphone numbers, but I got the driver's cellphone number. I could speak to him. A complaint on Montway was they wanted a check when they would arrive, which they hadn't said. I got penalized for that, and they added money on to my thing. If they would have told me upfront that I needed to give them a check, then I would have paid for it before it left. They should spell out this whole payment thing better.
Thank you for providing your feedback, Dan. We are happy to hear that the team did a great job. We apologize for any payment confusion. We provide details of payment in our dispatch emails. If there are ever any questions or confusion, we encourage you to contact our support department for assistance. If you have any questions or we can help again in the future, don't hesitate to contact us. Thank you for choosing Montway. -RK
Reviewed Oct. 12, 2023
Montway offered a $50 veteran's discount which was wonderful. Everything I looked up could have been $1,100 to $1200, and Montway's quote was $809. With the discount, it wound up being $769. I was happy with that. They were very nice about the whole thing and walked me through everything. They didn't mind me calling at all. They didn't say I needed to go online. I was also not hounded by them. The gentleman that came and picked up the car contacted me and I gave him instructions of where to meet. We had a difficulty getting together because he turned on the wrong street, but it was in the same location, so we found each other in five minutes. I was disappointed that it was a three-car trailer as I was expecting an 18-wheeler but the gentleman that loaded the car up did an excellent job of loading it. I had all the confidence in the world after I watched him load the car that it was gonna be fine.
Thank you for sharing your experience, Terry. We are proud to be able to help you with your auto transport needs. And offer a competitive and realistic price to get your car moved. Thank you for choosing Montway and we hope to serve you again in the future. -RK
Reviewed Oct. 11, 2023
I've used Montway three times now. I'm not into auto transport so it was a foreign experience for me, and the first time was easy and I was able to get the quote quickly, and I felt comfortable enough using them again. The customer service is different every time, but the majority of it has been via their website. I don't talk to people too often. So, it's easy.
The recent transport was the best experience I've had. The individual that was dispatched was very easy to work with and very easy to communicate with on the pickup and the drop-off. The cost seems reasonable and in line. It's not an inexpensive transaction, but they don't seem to be the lowest price or the highest. Overall, I've felt comfortable with them to refer them to other friends and associates. Their process was really quick and streamlined.
Thank you for the great review, Amber. We're happy to hear that our team was able to deliver professional service for your moves. Not everyone moves a car every day, so we're always here to help. If there is anything we can help with in the future please don't hesitate to let us know. -RK
Reviewed Oct. 11, 2023
Setting up my transport took 10 minutes. And the courier driver was on time.
Thanks for choosing Montway! We pride ourselves on providing fast and efficient service. If we can help again just let us know. -RK
Reviewed Oct. 11, 2023
I found Montway online and set up my transport over the phone. It was great. However, I didn't realize that they all worked on commission. So, the first person I spoke to gave me a quote, and when I called back, I spoke to a different person and he was the one who set it up. And when the first person called me back, I said, "One of your colleagues just set it up for me." So, he was agitated. I would be, too. The second person I dealt with should have said, "I'll transfer you back to my colleague and he'll take care of you," rather than poach a sale. But both of them were wonderful. The quote changed a little, but I needed it done quickly. I was in a very tight window. Montway delivered. They did what they said they would do.
Thank you for your feedback, Karl. It's important to us that we deliver the best service possible in all areas. Your feedback makes that possible. I am happy to hear that we were able to deliver on your request. If we can help again in the future please let us know. -RK
Reviewed Oct. 11, 2023
Montway Auto Transport got with me in a timely manner. I reached back out to them because a couple of days have passed and I didn't hear anything from them about when someone would pick it up. They gave me the dates between those two days. But my neighbor that would receive the car let me know that they arrived. It should have been a bit more communication, to say, “We’re at the dealership. We're picking up your car.” And maybe they don't do things like that, because I left the car on a Wednesday, and they picked it up on Saturday. Other than that, I would utilize Montway again because I had no problem with them transporting the car. The car wasn't damaged. And when I talked to them on that day that they picked up the car, they were there like they were supposed to.
I asked the courier driver about being paid but he didn't seem to know anything about it. I said, “I have to pay you guys because they told me that the balance go to you guys.” He said, “Oh, I'll get back with you about that.” And he left and a couple of days went past. On Monday, I texted him, “You still need to be paid. You know that, right?” “Yes. I need to follow up.” He called back and still didn't know anything. I said, “This is what they told me, that I need to pay you. So either PayPal or Venmo.” We decided which one. I did it. He said, “Thank you.” He received it. I gave him a tip, and that was it. Four weeks later, my neighbor called me and said that they accidentally texted her phone with a message saying that they never got paid. I texted them and said, “You texted my neighbor instead of me.” They said, “Yeah, we didn't get your payment.” So, I gave them a screenshot of me paying.
Thank you for the feedback, Colette. Your feedback is vital to us in providing the best service possible. If we can help with anything else or you have any questions, please do not hesitate to let us know. -RK
Reviewed Oct. 11, 2023
The driver picked up the car, took it away and it was great. They dropped it off right in front of my friend's garage. Overall, it was an easy and quick experience. They were excellent. I had a really good experience.
Happy to hear you had a good experience, William. We strive to make the auto shipping experience as streamlined and easy as possible. If we can help again just let us know! Thanks for choosing Montway. -RK
Reviewed Oct. 11, 2023
The whole experience getting the transport scheduled was very easy. I appreciate that because it was a first time doing that. And the car is a family inheritance to my brother because my father recently passed away. Montway Auto Transport took care of that. They called me at one point to make sure that they had all the information correct before everything was finalized. Also, the transporter was very courteous. He messaged me before getting there and was very quick in getting the car out. My brother who now has the car has had no troubles with the vehicle. So, I know that it got there safely. That was awesome. I would use Montway again if the situation arises.
Thank you for taking the time to leave us a review, Casia. We are sorry to learn about your loss. But are happy we could help in some way. If you ever need our assistance in the future we are here for you. Sincerely. -RK@Montway
Reviewed Oct. 11, 2023
I used Montway the first time from Texas to Arizona, and then, again, from Texas to Arizona. It worked out well. They're cool. They up front told me that I was free to put in 100 lbs. worth of my personal stuff. I ended up shipping a piano, some speakers, and a bunch of monitors. Both times I used Montway, the drivers were pretty chill. The cost was good. I was shocked that it wasn't too off from the first time when I used them to deliver. It was a little bit more, but that's to be expected with everything going on. It wasn't something where I was like, "Oh, I can't handle it." They also had a veteran's discount, and the rep was able to hook me up with a little something.
Thank you for choosing Montway for professional car shipping services. We're happy we could help deliver safe and sound. And we look forward to seeing you again in the future.
Reviewed Oct. 11, 2023
The transport was quick and easy. Montway offered the best price that I found and the communication with the driver wasn't great, but the important thing is that I knew when to expect them and they were here. When he got here, he was gonna unload the car outside of our gated community but I came out to meet him and he came inside and brought it.
Thank you for sharing your experience. We're happy to hear that the overall experience was good. Your feedback is vital to Montway providing the best service possible. If we can help again in the future just let us know! -RK
Reviewed Oct. 11, 2023
Montway Auto Transport gave me a price, and I said I needed to put some stuff in the car. They said, “If you do that, just may be $100 extra.” And it was still a better price than everyone else. We set it up for the right day, I gave them a deposit, we paid the rest on the delivery, and it worked out well. The courier driver texted me when he had an estimated day, a couple days before it arrived, and the day it arrived. He was very courteous and I was happy with the whole experience. The truck was a big trailer and a lot of cars, and they were able to pull up on my block and the driver dropped off the car and inspected it, and it worked out. Perfectly fine. My brother thought there might have been a slight scratch, but besides that, it was good. Also, the quote was accurate. I didn't pay anything more than Montway said.
Thanks for the great review, Maxwell. We're happy to hear that you had a great experience. And that the driver did a great job. We strive to provide the best service we can. If we can help again just let us know. -RK
Reviewed Oct. 11, 2023
The individual who called me to set everything up was very accommodating. But it was very different from the first discussion that I had with the person. They weren't as friendly. It was like night and day. But despite that initial person, everything went smoothly. I got calls and updates frequently. All questions that I had were answered from the beginning. That was something that I appreciated. It didn't take a full 48 hours to get the car delivered. It took about a day and a half max to get the car. The carrier called me when they were about an hour out and when they were about 5 minutes away. The driver was polite. But the drop-off could have been somewhere a bit safer. Stopping in a two-lane road was a bit dangerous. It would have made me feel safer if he went further down to a public parking lot.
Thank you for the review, Alixis. Your feedback is vital to us in providing the most professional service possible. We will be sure to share this with the team according. We're happy to hear that the shipment went great and that your car was delivered in a timely manner. If we can help with anything else, please let us know. -RK
Reviewed Oct. 11, 2023
Montway was very professional. I asked for a quote online and they gave me the quote and all the information. The driver kept us posted about when he would get here and he took every picture he could, even of the wheel. He was very friendly and professional. We got ahold of them on a Monday and they were here that Saturday. We would definitely go with them again.
Thank you for sharing your experience, Annie. We're happy to hear that the driver did a great job. And demonstrated professional service. If we can help again in the future please let us know. -RK
Reviewed Oct. 11, 2023
They were very professional. They couldn't pick up the car the day that they said, but they gave me a window. Everything was okay and the driver was very nice.
Thank you for the review, Carmen. Transparency and professionalism are important to us. We're happy to hear our team did a good job. If we can help again feel free to reach out. -RK
Reviewed Oct. 11, 2023
Montway was friendly and nice. They answered the phone and there was a quick response. I had them ship my Toyota and it was 2,200 miles away. Customer service was excellent. They worked hard and fast to find new transportation and it was a really quick turnaround time. They picked up my car in just a couple of days. The drop-off was a week. The driver was very professional and went over and beyond.
At the time, I lived all the way down a dirt road, up another dirt road, out in the country. He never called or complained, unlike every other delivery person I ever had who called and complained. The driver showed up and he figured things out. He rode on this little scooter to find me and he was good. He helped me carry a couple of extra things like a blanket I wanted to put in my car. It was really nice. For the delivery, it was the same guy and he was just as nice. This transport was 100 times better than the others I had. The price was good for the quality of the service too. The last time I shipped a car was 20 years ago and it wasn't much less than that.
Thank you for the wonderful review, Christin. We work hard to work with the most professional carriers in the industry. We're happy to see that reflected here and will be sure to share the good news. If we can help again in the future let us know! -RK
Reviewed Oct. 11, 2023
Customer service was good and the whole process was easy. The driver took photos for insurance purposes, loaded my vehicle onto the truck and left. The delivery was also good. My apartment has a weird driveway that I was worried he wouldn't be able to turn around in, so he parked out on the road and drove the car in for me. That was nice. The car had no damage. I had it in the open carrier so it has some dirt and bugs, but I expected that. It was nothing that a car wash wouldn't fix. The cost was fair too. It was similar between all the options I considered.
Thank you for sharing your experience, Aidan. We're happy to hear that the driver did a great job and delivered in great condition. We appreciate you choosing Montway for your transport needs. If we can help again let us know!
Reviewed Oct. 11, 2023
The correspondence was good and what they offered was pretty accurate. The pickup was easy and seamless. Communication was very good with the driver. If I have to ship a car again, I would use Montway. It was pretty good service, especially after I had tried to use other shipping companies and they either changed the price when they came or they didn't show up at all.
Thank you for the review, Jessica. We strive to deliver professional service at all times. So it's great to hear the team did great. We look forward to seeing you again in the future. -RK
Reviewed Oct. 11, 2023
I had a smooth transaction with Montway and I had great service. When I signed up with them, it just took eight minutes. They just put me on hold, contacted the freight company and they were able to get a secured, top-of-the-line, covered, luxury transport. It was a great deal. They also dropped off a day early.
Thank you for the great review, Yombwe. We are happy to hear that our team did a great job in securing a professional enclosed carrier. If we can help again in the future just let us know! -RK
Reviewed Oct. 11, 2023
I had a good customer service experience with Montway. I liked the details and the communication. The cost was very reasonable too.
Thanks for choosing Montway for professional car shipping services. We're happy to help any time! -RK
Reviewed Oct. 11, 2023
Montway was excellent. The cost was also reasonable. The gentleman was spot on when he said he was gonna be here. The pickup and delivery were easy. He let us know that he was gonna be a day early. It worked out perfectly.
Thank you for the review, Dianna. We're happy to deliver professional service at a reasonable cost. If we can help again in the future don't hesitate to reach out. -RK
Reviewed Oct. 11, 2023
The transport from Costa Mesa, California to Las Vegas was perfect. It was overnight. They picked up the vehicle around 9:00 pm from the dealership, then it got to me about 9:00 pm the next day. The driver let me know when he picked it up. He took pictures and notified me when he hit the state line and then notified me when he got near my house. I would definitely use Montway again without a doubt.
Thank you for the awesome recommendation, Christopher. We're happy to hear that the team was able to provide timely service and great communication. It means a lot to us to provide the best service we can. We look forward to seeing you again in the future! -RK
Reviewed Oct. 11, 2023
Our '82 classic truck was non-operable and Montway brought it from California to Arizona. Their online was really informative, and their online tools were really good. The gentleman who answered the phone was also knowledgeable, probably the owner, and kept me informed. Whatever question I had, he responded. My husband dealt with the driver when he picked up the truck, and everything went smoothly. He's a really nice guy. He brought the truck directly to us, and it was in the same condition as when it was picked up.
Thank you for the review, Kathleen. We're happy to hear our team could help transport your classic truck safe and sound. We're always here to help every step of the way. If we can help again in the future let us know! -RK
Reviewed Oct. 11, 2023
Montway was very professional, and everything happened smoothly. I didn't have to worry about any last-minute drop-offs or not being able to get it done. It was all good. The transport was from El Paso, Texas to Brandon, Mississippi, and they arrived on the day they said they were gonna come. They got here fast, when they dropped off the car. The customer service was very good. Everything I needed was timely, and any question I asked, they got back to me immediately or within a good time frame.
The driver worked with me and was very flexible with anything that I needed or was going to ask him to do. He hit me up the day before and said he could come in earlier. If not, we could stick to the date, and we ended up sticking to the date. When he got there, it was a smooth pickup. He was delivering it to my mom's house, and I paid him then before he got here.
Thank you for sharing your experience, Alvin. We appreciate the review and are happy to hear that the team did a great job. And that we provided timely communication for your needs. If we can help again in the future please let us know. -RK
Reviewed Oct. 11, 2023
I had Montway pick up the car when I wasn't in the area. My dad was there and he said, "They were just pulled in to a good spot, had the car put in the trailer," then two days later, it was across the country. The transport was from Ringgold, Georgia to Placerville, California, and it only took a couple of days. It was very simple and lots of ease of mind. I had communication once they were close to the drop-off location. They were trying to figure out where the best spot to drop it off was.
Thanks for choosing Montway for simple and professional car shipping services. We appreciate your review, Darren and are happy we could make the shipping experience a seamless one. If we can help again in the future let us know. -RK
Reviewed Oct. 11, 2023
I like the price of Montway. They also did a good job of not being too pushy when I was still doing my research and getting back to me if I had any questions. Setting up transport was also easy. I just gave them all my information and they handled everything. I didn't have to worry too much. I had a good experience. The vehicle got picked up on a Tuesday and I got it on Friday. It was right on time for what I needed. The communication was great, too. Once Montway dispatched the driver, the driver was in constant communication with me about his timing and his schedule. If I had to do it again, I'd go with the same company. I didn't have any problems and they explained everything really well.
Thank you for the great review, Anjali. At Montway, we pride ourselves on providing a professional service at a reasonable and realistic price. Glad we could help and we hope to see you again in the future. Have a wonderful day! -RK
Reviewed Oct. 11, 2023
I shipped a Toyota SUV thru Montway. They were able to pick up my vehicle on time and I had to take it to them because there was no room for the carrier at my place. Then, the car got to where I needed it to be before I myself got there and it was in good shape. They also stuck with the price that they gave me in the beginning. I would tell my friends that they could trust their vehicle to Montway.
Thank you for trusting Montway with shipping your car, Arlene. It means a lot to us to deliver professional and safe services. We'll be sure to share this with the team. If we can help again in the future please let us know. -RK
Reviewed Oct. 11, 2023
My experience was really good and smooth. I set up the transport online and the website was easy to use. I also did a little research on the quote and it was in line with everyone else. I communicated with the company, and they told us when they'd pick up the Toyota Camry. They picked it up and delivered it when they said they would. The guy showed up, the car was there, and it was in good condition. Customer service was great. Communication was good, and it was simple.
Thank you for the review, Alan. We're happy to hear that our team was able to deliver professional services for your needs. We pride ourselves on providing competitive and realistic pricing. If we can help again in the future just let us know! -RK
Reviewed Oct. 11, 2023
I went through the website, and it was good. Montway had great communication and every communication was through the official channels. The customer care executive every time was very straightforward and informative and they provided all the status updates in-between. I did not worry about anything, and if there was something delayed, they were upfront in giving us information. Everything was communicated to me in very clear terms. All the journey was hassle-free, and I like that. The pickup and delivery was smooth, and the driver was great. The amount charged somewhat works for the service provided. It could be a little less competitively, but I know how that business works. All the carriers post their requirements on the portal. For better quality, they have to charge extra premium.
Thank you for the review and feedback, Aditya. We work hard to deliver a streamlined and professional auto transport experience. So it's definitely appreciated to hear our team is providing great communication and transparency. If we can help again in the future please don't hesitate to let us know. -RK
Reviewed Oct. 11, 2023
Montway shipped my Volkswagen Jetta from PA to California. Everything was smooth. They gave me the driver's information, and then I can contacted them directly. The driver did what he was supposed to do. He called me when he got there, waited for me to bring the car close, and then gave me the paperwork. He was a nice guy. He answered questions that I had. My experience was great. They were polite. They also let me ship things inside of the car up to a hundred pounds.
Thanks for sharing your experience, Roxana. Not everyone ships a car every day, so we work hard to make it as easy as possible. We're happy to hear the carrier did great and will be sure to share your kind words. If we can help again in the future please let us know. -RK
Reviewed Oct. 11, 2023
It was an instant response with Montway as opposed to the other company I was trying to contact. They said, "Oh, we'll get back to you." Days passed, then I searched again and found Montway. Signup was easy. I told them what I had, where we were going, and it was gonna be at a friend's house. They worked it out with my friend, around his schedule. If we lose the key for the vehicle we had, it's a $1,000 replacement. I told them that, and they had notes all over, "Take care of the key." It was seamless. At pickup, my friends said they got everything. There was a battery tender and my motorcycle gear was sitting on it at my friend's house, and they got it all here to us. My wife was here for the delivery, and they were done quickly.
Montway met our needs. The motorcycle arrived here unscathed, right about when they said they would be here, and that's what we wanted. Their customer service is good. There was a bit of language barrier here and there with certain reps, but besides that, there was no problem. The cost was fine as well, but it was almost 300 miles and I would much rather have ridden the motorcycle across the state, but I can't do that right now.
We're glad to hear that you had a positive experience with Montway Auto Transport. It's great to know that our customer service was helpful and that they were able to work around your friend's schedule. It's also reassuring to know that they took note of your concerns regarding the key and ensured that it was taken care of. We're happy to hear that your motorcycle arrived unscathed and on time. Thank you for sharing your experience with us! -RK
Reviewed Oct. 10, 2023
I liked Montway Auto Transport's service. If any of my friends need it, I would recommend it. Montway is reachable and the time is manageable. The pickup and delivery went smoothly. Also, the driver was nice. He sent me the detailed locations like where he was for me to drop off my car and pick it up. It worked well.
Thank you for sharing your experience with Montway Auto Transport. We’re glad to hear that you had a positive experience with our service and that the pickup and delivery went smoothly. It’s great to know that the driver was nice and provided you with detailed locations for dropping off and picking up your car. We appreciate your recommendation and hope to serve you or your friends in the future! -RK
Reviewed Oct. 10, 2023
Montway Auto Transport straight off the bat told me it would be around $1,700 to $1,800 to move my car across country, and it would be here in two weeks. It's a good price for moving in across country. And as soon as it was set up, they immediately got someone on it. The guy was professional, dropped off my car, and he was on top. He had a positive attitude. And when I was on the phone with him the entire day, I asked him if he could try to drop it off at my house, but he told me that he was carrying a huge load, that there were many bridges in the way. But he managed to find a hotel parking lot so I could drive over there with my mom's car and get my car myself. The car was in perfect condition.
Thank you for sharing your experience with Montway Auto Transport. It’s great to hear that we provided you with a reasonable quote and prompt service. It’s also good to know that the driver was professional and had a positive attitude.
It’s unfortunate that the driver was unable to deliver the car directly to your house due to the load and bridges in the way, but it’s commendable that they found a suitable nearby location so you could retrieve your car with ease. If you have any further questions or concerns, please don’t hesitate to reach out to us. Safe travels. -RK
Reviewed Oct. 10, 2023
I did a comparison with pricing and reviews and made my decision to go with Montway. The quote was in the ballpark with everybody else. They did everything exactly the way they promised. The driver that came and got the car let me know in advance and was right there when he said he would be. He got it on the truck, took off, and then, four days later, they dropped it off. It was even sooner than they had promised. They nailed it. So, I was pleased in every way and I would recommend them.
Thank you for sharing your experience with Montway Auto Transport. It’s great to hear that you found our pricing to be competitive. It’s also good to know that the driver was prompt and professional. I’m glad to hear that you were pleased with our service and would recommend us. If you have any further questions or concerns, please don’t hesitate to reach out to us. -RK
Reviewed Oct. 10, 2023
Montway Auto Transport did a great job transporting and at a quick time. The reps were very nice. They would pick my vehicle up on a Friday. But the guy said they could pick it up the same day at 8 o'clock at night. So, they did, and they called me when they were an hour from the house. That worked out nicely. They came to the house but it was no place in the Caster road for them, so my mom drove it down the road, and they loaded it up right there. But when the driver brought it to Flint, he drove it right off in front of the house. It was affordable since I would have had to drive it myself. I would have had to rent a U-Haul and the car hauling trailer to bring it back here and find the time to drive down there.
Thank you for the review, Annette. We're happy to hear that the team was able to deliver timely and professional service. If we can help again in the future please let us know! -RK
Reviewed Oct. 10, 2023
With Montway, it was a good overall experience, although I felt like I had to push them a little bit. Initially, I scheduled a window, which was supposed to be between Thursday and Monday. I called them that Friday and Monday rolled around and I hadn't heard back from them. I called on Monday again and they said that technically, they have up to five days to process my order. I don't think anybody articulated that, though. I was flying out on that Wednesday so I needed someone there. I got two callbacks with an assignment. I was looking for a closed carrier but I let them know that I was open to an open carrier. They found an open carrier and we had to go back and forth a little bit with the price. I told them the price should be a little lower with the open carrier. They accommodated me but it wasn't exactly smooth. But I was fortunate with my driver, who was phenomenal and communicated well.
Thank you for the review, April. We're happy to hear that you had a good overall experience. In auto logistics, carrier timeframes can change rapidly day by day. As such, we ask for one to a few business days to assign a carrier. Customers can view our time estimates on our website at https://www.montway.com/help-center/pickup-delivery. As well as our booking emails. If you have any questions or any additional feedback, please don't hesitate to contact us. We're always happy to help.
Reviewed Oct. 10, 2023
One of my friend used the Montway services and he recommended the. I approached Montway for the car transport and I was happy with the services provided. They respond very quickly and I like the cost. Overall, the delivery was good, although there was a little delay.
Thank you for choosing Montway for professional car shipping services, Naga. We're happy that overall, everything was good and that you liked the cost. If we can help again in the future please let us know.
Reviewed Oct. 10, 2023
I went on uShip and I got quotes from a couple of shippers. I picked Montway based on their reviews and everything went smoothly. When they delivered the vehicle, the driver was fine and there was no damage or anything.
Thank you for choosing Montway Auto Transport for your vehicle shipping needs. We’re thrilled to hear that you had a smooth experience with us and that the driver was professional during the delivery. We take pride in providing reliable and efficient service to our customers, and we’re glad to know that we met your expectations.
We appreciate your trust in us and your kind words about our service. If you ever need to ship a vehicle again in the future, please don’t hesitate to reach out. We’d be happy to help! -RK
Reviewed Oct. 10, 2023
The rep was very reasonable, met our needs and explained everything accurately. The driver was in a hurry and a little brusque when he picked up our vehicle. He did a good job though and he had it securely on his truck. When he dropped it off, he was a little bit brusque too. He was in a hurry to get things going to get the car off the truck and get on to his next drop-off. But everything went very smoothly and the car came down without a problem. I appreciate the accuracy of Montway’s pickup and doing exactly what they said they would. It’s important that they do what they said they would because once you sign up for something, you expect it to be done on a certain day. And if they don't, then we're in a jam because there's no time to make other arrangements.
Thank you for sharing your experience with Montway Auto Transport. I’m glad to hear that the representative was reasonable and met your needs. However, I’m sorry to hear that the driver was a bit brusque during both pickup and drop-off. It’s important for drivers to be courteous and professional at all times, even when they’re in a hurry. Thank you again for sharing your feedback. If you have any other questions or concerns, please don’t hesitate to reach out. -RK
Reviewed Oct. 10, 2023
Montway’s customer service reps were very responsive. I filled out a questionnaire online and within a couple of hours, I had a response back from them with all of the information that I needed as well as the information I needed to give to them. Any questions that I had regarding the move, I could call and someone answered the phone right away. It was very surprising. The pick-up and delivery went very well. The driver was in communication the whole time, letting me know when they would be there to pick up the vehicle. I had someone else on the other end picking up the vehicle and they were able to communicate with that person as well. So, it was very good communication on both ends. Montway did a good job and I would recommend their services. Nobody wants to pay a lot of money but I was happy with the price.
Thank you for the amazing review, Angela. Communication is vital to our services. So we're glad to hear that everything was communicated effectively. If we can ever help again, please let us know. -RK
Reviewed Oct. 10, 2023
The first person that Montway sent wasn't equipped to get the vehicle out of the garage by themselves. There was a little miscommunication. So, they made the adjustment and sent a different group. The whole process was smooth and great. We transported a classic Land Cruiser from LA to Colorado and it took three days. The communication with the driver was great. He gave plenty of notice and told us when he would be there. He was on time and prompt when he got there, considering he was coming from 1,200 miles away. I’d recommend Montway. They made it smooth and took care of the vehicle out of an enclosed trailer.
Thank you for sharing your experience, Bruce. Auto transport can be a complex process with many moving parts. So we're happy to hear that our team was able to make adjustments and get the right people to do the people. It's important to us that we provide the best service we can at any time. Thank you for choosing Montway and if you have any further questions or need assistance, please let us know. -RK
Reviewed Oct. 10, 2023
Their quote was a little bit higher than some of the other ones, but I wanted a reputable company. Setting up transport with them was very easy. The driver was awesome too. I was very happy with the transaction. They did a great job.
Thank you for the review, Rebecca. We appreciate your feedback as we strive to deliver great service at a competitive price. If we can help again in the future, please don't hesitate to let us know. -RK
Reviewed Oct. 10, 2023
I used Montway for two different vehicles. I used them for a car and a motorcycle shipment. They were prompt and had good prices. The vehicle one was cheaper than most of the options. The motorcycle was just on par with industry standards. The reps were professional and efficient. I knew what to expect, so I appreciated it. Both transports were pretty simple. The motorcycle, I was on the sending end and then someone received it for me. For the car, I had a friend send the car and I was the one receiving it. It was a smooth process. It was easy for me to have a third party or a friend take care of some of it. I would recommend Montway.
Thank you for sharing your experience with Montway Auto Transport. It’s great to hear that we provided you with prompt service and competitive pricing. It’s also good to know that the representatives were professional and efficient. I’m glad to hear that the process was smooth and easy for you, even with a third party or friend involved.
Thank you for recommending Montway. If you have any further questions or concerns, please don’t hesitate to reach out to us. -RK
Reviewed Oct. 10, 2023
Setting up transport with Montway was very simple. It took 15 minutes altogether to initially set it up. They communicated everything to us in an efficient manner. It all went smoothly. The vehicle also came earlier than we even expected. The driver called to let me know that he was going to be arriving here momentarily. He parked it outside for us. I checked out the vehicle and everything was good.
Thank you for sharing your experience with Montway Auto Transport. We are thrilled to hear that you had a positive experience with our customer service team, and that the transport was easy and on time. We are also glad to hear that the driver communicated with you efficiently. If you have any other questions or concerns, please let us know. -RK
Reviewed Oct. 10, 2023
Their customer service was good. They were patient. The quote was also reasonable. They called ahead like they were supposed to, and they arrived at the time they said they were. It was fairly easy.
Thank you for sharing your experience with Montway Auto Transport. We are thrilled to hear that you had a positive experience with our customer service team, and that the transport was easy and on time. We are also glad to hear that you found our quote reasonable. Thank you for choosing us for your vehicle transport needs. If you have any other questions or concerns, please let us know. -RK
Reviewed Oct. 10, 2023
I looked up the best car transport services for service members and I saw that a lot of people that are in the military use Montway. So, I went with them. They have the best rate as well. Setting up the transport was just a matter of putting in the pickup location and who was gonna be there, and putting in where I needed the vehicle delivered to and the method of payment. The transport was from New Jersey to California and it took eight days, which I was really surprised about, but I was very happy with. It was a pleasant experience.
Thank you for sharing your experience with Montway Auto Transport. It’s great to hear that you found our pricing to be competitive and that the process of setting up the transport was simple and straightforward. If you have any further questions or concerns, please don’t hesitate to reach out to us. -RK
Reviewed Oct. 10, 2023
I would recommend Montway Auto Transport. The driver was kind and respectful. He's good. Aside from the dirt, the condition of the car was the same as when it was transported.
Thanks for choosing Montway for professional car shipping services. We are happy to help at any time. If you have any questions or feedback, please don't hesitate to let us know. -RK
Reviewed Oct. 10, 2023
I shipped my car from Washington State to Connecticut and it arrived as it should have in the time expected. Montway picked it up at my house and dropped it off to my destination. They were good. Also, I initially requested a quote on their website and it was easy to use.
Hello William. Thank you for choosing Montway for your cross-country car shipping needs! We're delighted to hear that your car arrived on time and as expected, making your experience a positive one. If you ever need our services again in the future or have any questions, please feel free to reach out.
Reviewed Oct. 10, 2023
I was very happy with Montway. They lived up to whatever they were supposed to do and the price was comparable to anybody else.
Thank you for choosing Montway and for sharing your satisfaction with our service, Arnold. We're delighted to have met your expectations in terms of both service and pricing. Your feedback means a lot to us, and we appreciate your trust in Montway.
Reviewed Oct. 9, 2023
Montway moved my 2002 Chevy Avalanche from Colorado Springs, CO to Jacksonville, FL earlier this year. Because we live in a rural area that's not accessible by large semi-truck car carriers, I met the driver in Colo. Springs and watched him load the truck. Two days later, he delivered the truck to my son-in-law in perfect condition. The process was painless and not as expensive as I thought it would be. If you need a vehicle relocated, I would recommend Montway without hesitation.
Hello Joe! Thank you for your review. We are thrilled to hear that your vehicle arrived safely and that your experience went smoothly. Should you ever need to transport a vehicle again in the future, we are always here to help!
Reviewed Oct. 9, 2023
I contacted Montway with a short notice, and they went out of their way to find someone to move my car. They gave me a date and stuck to it. I had the name of the company and the person's name before they arrived. The person called me an hour before and said that he would be in the area at such a time, and that was what they did. They got there and verified my information. They showed me their licenses to do that.
When the vehicle was in the state where I was going, they notified me and that they would be arriving at a given time. They did that. The driver was aware that no one would be at my house but I would coordinate that with one of my contractors. The coordination between the transporting company and my contractor was seamless. When the vehicle was brought down, they had pictures. The driver washed the car down and gave the keys directly to my contractor who contacted me the moment that the car arrived. The transport company called me again to let me know who they gave the vehicle to. He sent me a picture on the phone, which was a picture of my contractor, and it was there. It was a good experience.
Hi Milford. Thank you for choosing Montway for your car transport needs, even on short notice! We're thrilled to hear that your experience with us was a positive one.
Our team takes pride in providing a seamless and well-coordinated service, and it's fantastic to know that everything went smoothly from start to finish. Your detailed feedback is greatly appreciated, and we're delighted that the driver's professionalism and communication helped make your experience a good one.
If you ever require our services again or have any questions in the future, please feel free to reach out.
Reviewed Oct. 8, 2023
My husband and I are seniors, we have a lot of cars, and we move around a lot. I first used Montway when I lived in New York. And at that time, we had a covered transporter because we had antique cars, and they were so good about the cars. So, we use them every time we move because we didn't have any problems. We started using them in 2016, and the last car that I transported was during the summer this year. I've had about eight cars that they've transported for me, so far.
We started out with two antique cars, a Jeep and a Mustang. There were four all together on the very first time we used them. That was from New York to Georgia. Then I used them from Georgia to Tennessee. When I was in Tennessee, my son also had a motorcycle and they helped me set up the transport of the motorcycle for him. Florida was another area that we were in and I transported the car from Florida. Then from Florida to Arizona, and from Arizona back to Florida. I never had a problem with any one of them.
Usually, I look at three different companies before I make a decision. Montway had the better prices, too. Whatever they quote me, that's what I pay. Usually, I'll put a request in online and look at it, and then they contact me back, and when they contacted me back, I told them, "Hey, you've moved several cars of mine." They pull up the file, and that's how they come up with the price. The other companies that I've used, they don't give you a discount for using them over and over again. So, I tell Montway what timeframe that I wanted the car to get there, and they try to accommodate that timeframe. And if they can't, they give me alternatives.
As far as the delivery, I'm not always at the other end. Usually, it's my sons that are involved, too, because I either ship it to one of their houses or I'm at the other location. So, when they'll come and pick a car up, whoever is picking it up gives me a timeframe. They'll call and tell me, "I'm within an hour away. Will you be home?" I'm like, "Yeah." Then they check the location to see if they can get the truck in, or they'll tell me, "Hey, can you meet me at a nearby location?" Sometimes, I'm shipping it to a residential neighborhood and they can't always get in the neighborhood with those big trucks.
I watch them put the car on, I have somebody at the other end, if I can't be there to watch and go over the car. They usually keep you abreast of what's going on. And if he doesn't feel comfortable putting the car on, he tells you that. Overall, the timeframe is even shorter, usually, than what I expect it to be.Anybody that I know who needs to transport a car, I always tell them to use Montway. As far the sales process, you have to wait for them to get back to you at the initial contact. You don't always get somebody on the line right away. I first use the internet to put my request in, and then somebody usually calls you back.
Hello Bernadette. Thank you so much for sharing your remarkable experience with Montway Auto Transport. We're honored to have been your trusted choice for multiple vehicle transports, and we greatly appreciate your continued trust and support.
It's fantastic to hear that our services have consistently met your expectations in terms of pricing, reliability, and flexibility. Your recommendation means the world to us, and we'll continue to strive to provide top-notch service to both you and anyone you refer to us. If you ever need our assistance again in the future, please don't hesitate to reach out.
Reviewed Oct. 8, 2023
Their customer service was good. I called them, they gave me the quote, and they told me the date they were gonna be picking the vehicle up. The rep was good. I was able to communicate the change of schedule. They also sent me a tracking message so I could track my vehicle on its way to San Diego. It took them four days and they brought it straight to my base. The quote was accurate too. Montway is a good company to deal with.
Hello Tunde. Thank you for sharing your experience with Montway Auto Transport! We're pleased to hear that you had a positive interaction with our customer service team and found our quote accurate.
We're committed to providing transparent and reliable service, and we're delighted that your vehicle was delivered to you as expected. If you ever need our services in the future or have any questions, please feel free to reach out. We're here to assist you.
Reviewed Oct. 7, 2023
Montway Auto Transport is professional, friendly, and very good at what they do. They did way better than I thought they would. My experience was terrific. They seemed reputable and they had very good customer service. They made it quick and easy. I called them, I set everything up, and when they went to pick up my car, they were nice to my family members where they picked my car up from, and they got it to me three days quicker than I thought they would. It was picked up from my mom's house and it was delivered within a day, which was surprising. I thought it would take at least three or four, but the driver got it here quickly, and I was happy about that. And the driver that drove my car here was friendly and helpful. And I was happy with the price. I would recommend Montway to any family member or anyone who asks. They did good by me.
Hi Alexander. Thank you so much for your kind words and for choosing Montway Auto Transport! We're thrilled to hear that your experience with us exceeded your expectations. Providing professional and friendly service, along with timely delivery, is always our goal.
We're delighted that the entire process, from setup to delivery, was quick and easy for you. Your recommendation means a lot to us, and we're grateful for your trust in our services.
Should you or your family ever need car shipping assistance in the future, please don't hesitate to reach out.
Reviewed Oct. 7, 2023
I dealt with the Montway reps mainly through chat and email, and they were very helpful over time. They tried to be very transparent with me so I like that part very much. Whenever I talked to them, they got me some good answers. I paid extra to pick up a specific date to ship and that was very helpful, too. It was very nice because there was no hidden fee. Some other companies had a little bit higher price and some companies would give me a very low price and add some fees later. Montway’s price was very reasonable and their quotation sending system was also convenient. In general, shipping a car is not cheap but you expect to pay over $1,000 anyway. Overall, the process was convenient.
Montway found a truck driver who could deliver the car so they gave me the phone number of the truck driver and I could communicate with him directly. When he was driving into the Dallas area, he gave me a phone call a few hours before the pickup time and about an hour before the pickup time and when he arrived. The drop-off was going to take four days and it took that amount of time. While the driver was picking up my car and dropping it off, he checked if there was anything damaged or if anything happened during the transport. There was nothing but it was good to check.
Hello Juyoung. Thank you for sharing your positive experience with Montway! We're delighted to hear that our team provided transparent and helpful service throughout your car shipping process. Your feedback is greatly appreciated, and we're pleased to have met your expectations in terms of pricing, scheduling, and communication with the truck driver.
If you ever require our services again in the future, please don't hesitate to reach out. Safe travels, and thank you for choosing Montway!
Reviewed Oct. 7, 2023
My experience with the Montway rep was good. From the get go, I felt like it was a real and legit company with good customer service. I have heard stories about scamming in other companies, and really bad things. This may have been a little more expensive than others I researched, but the car was delivered perfectly and even a day or two before I was expecting it, so it was great. They also always kept track of it and almost every day, I got a message saying, “I'll be there this day.” And it was accurate. I was satisfied with the product and the service.
Thank you for taking the time to share your experience, Armando. We work hard to deliver a professional and courteous experience for our customers. So we're happy to hear everything went great. We are always here when you need us and we hope to see you again in the future. ^RK
Reviewed Oct. 5, 2023
Drivers arrived on time at both ends. Customer support staff worked a miracle to solve a crisis with a vehicle failure 24 hour before scheduled pick up time. They secured an alternate provider. Vehicles were carried in enclosed trailers and arrived in perfect shape on time. Three vehicles shipped and required two trailers tow providers and two drivers.
Thank you for the wonderful review, Earl. We're happy to hear that our team could meet your needs. With the larger network of carriers in the country, if anyone can do it, we can. We wish you the best and are here if you need our help in the future. ^RK
Reviewed Oct. 5, 2023
From start to finish, we had an excellent experience. From booking the reservation to securing the car on the transport to arranging the delivery date, there was solid communication. They provided a safe and reliable transport of our car. The timing of the delivery was perfect. Highly recommend this company.
Thank you for sharing your experience, Gayle. We're happy to hear that we could provide a reliable and secure shipping solution for your needs. We pride ourselves on delivering professional service and are always here when you need us. ^RK
Reviewed Oct. 4, 2023
I should say the move is seamless from the day I book the move till I get the car here. Everything starting from the truck arrival time, notice of arrival, enquiry of the truck parking options, capturing the snaps of the car outside, smoother and very cautious loading, and delivering the car on time at the destination, I should say it's awesome. Not but least, I should talk about the driver who is so friendly and very informative, you guys doing a fantastic job. Keep it up.
Hello Jeya. Thank you for taking the time to leave your feedback. We are delighted to hear that your vehicle arrived safely and that you received excellent service during your transport. We hope to see you again in the future!
Reviewed Oct. 4, 2023
Montway contracted my transport from Michigan to Oregon. I chose them as I read great reviews of the company. The company they ultimately chose to do the transport was prompt, and handled the car with white glove care. The car arrived in Oregon on the day promised and without damage.
Thank you for your 5-star review, Judy! We are thrilled to hear that your vehicle arrived safely and that you were happy with the service you received. We look forward to seeing you again in the future.
Reviewed Oct. 4, 2023
The driver that did the work was excellent. I would definitely use him again as well as the company, There was an uncertainty when they would pick up the car from the internet instructions but the last person told us on Monday which happened. An improvement would be to tell the customer when they would pick up the car at the time of booking. It did happen for me but it should happen for all customers.
Hello Jackie. Thank you for taking the time to share your feedback with us. We appreciate your business and hope to see you again in the future.
Reviewed Oct. 4, 2023
The quoted price was reasonable and there were no extra or hidden charges. There was excellent communication with the scheduler/coordinator. The driver was extremely pleasant, professional, courteous, polite and reliable. Our cars were picked up and delivered door to door in the promised timeframes without any problems or issues. The entire process was seamless. I don’t think the process couldn’t have gone any smoother. I would definitely recommend Montway Auto Transport to friends and family. In fact, I already did.
Thank you for taking the time to share your feedback with us, Karla. At Montway, we strive to provide excellent service and work with high quality carriers to deliver the best experience. Your recommendation is greatly appreciated and we look forward to seeing you again in the future.
Reviewed Oct. 4, 2023
Both the driver and the person who called/texted me to schedule the delivery did an amazing job with the delivery. They went above and beyond working with me to get my car delivered when I was available in the new state. The price for shipping my vehicle was great too.
Thank you for your review, Heather. We are happy to hear that you were satisfied with the level of service that you received. We hope to see you again in the future!
Reviewed Oct. 3, 2023
Great experience. Got the car there when they said they would. Only issue is the extra $200 for the stuff that was in the car. It was a small hatchback and items were put in the back seat so we charged an extra $200 for them. Seems a little excessive. Would definitely use them again.
Thank you for your feedback, Jeremy. We appreciate your business and hope to see you again in the future.
Reviewed Oct. 3, 2023
As we were in the middle of selling our house and moving, I really appreciate that the whole process was easy and went smoothly. The driver contacted us in advance as to when he was arriving to pick up our vehicle. He did the same when he was dropping our vehicle off with our son. This was the first time we used an auto transport. I would use Montway Auto Transport again.
Thank you for your review, Kimberly. We are thrilled to hear that you were satisfied with the level of service you received during your vehicle transport. We look forward to seeing you again!
Reviewed Oct. 3, 2023
The ordering was easy. The pick man was on time and was very nice and very cooperative. My car was delivered on time and same condition. Their price was very competitive. I am very happy with the entire experience. Of course I would use Montway again. Very good, very good, very good.
Hi David. Thank you for your 5-star rating. We appreciate your business and look forward to seeing you again in the future.
Reviewed Oct. 3, 2023
Transported my classic 1955 Ford F-100 from Kentucky to Maui. They did an exceptional job. We had constant communication during transport and my show truck arrived in PERFECT condition inside and out and mechanically sound. There was not one scratch on it. I Highly recommend Montway and would definitely use them again in a heartbeat.
Hello Helen! Thank you for taking the time to share your feedback with us. Should you ever need to ship a vehicle again in the future, we are always here to help!
Reviewed Oct. 3, 2023
Having trouble with another choice that DID not provide the service they stated. I researched and went to Montway who guaranteed my car would get picked up the next day, and they did. Within a week I had my car. I expected a little delay due to last minute request. I will be using them again. Ok.
Hello Maria. Thank you for taking the time to leave your feedback. We strive to provide excellent service and we are glad to hear that your experience was a positive one. We look forward to seeing you again in the future!
Reviewed Oct. 3, 2023
On time, on budget, smooth process. Good communications and experience. Comes highly recommended and honest. No change in quoted price. One day issue encountered was the 80 truck could not turn into our community, had to pick up car on nearby road. Still better than driving back. We were delighted by the experience.
Thank you for your 5-star review, Janinne. We appreciate your business and hope to have the opportunity to serve you again in the future.
Reviewed Oct. 3, 2023
2 trucks did not show up together, 5 days apart. 2 different carriers altogether. First carrier was great. Second carrier was bad and not for classic cars, very poor job. He put plastic over the cars which rubbed the paint and damaged the finish on 4 cars. He chipped the paint unloading. Very unhappy.
Hello Gregory. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Unfortunately, we are unable to identify your shipment based on the information provided here. Please contact our Claims team at claims@Montway.com with your order details for further assistance.
Reviewed Oct. 3, 2023
Very happy with the process. Many calls from the driver before pickup and before drop off. The driver was very courteous and fast to go through the loading process. Booking process was a little long over the phone (wish it could be online) but fine. Would use the service again.
Thank you for your review, Guillaume. Please let us know how we can assist you in the future!
Reviewed Oct. 3, 2023
Had a great experience shipping my beloved BMW RT back to Virginia from Sacramento after an Alaska and West coast tour. Drop off was quick and easy, they were strapping the bike down while I was unpacking my bags! Delivery according to schedule and the guys dropping the bike off were great. Super careful and not a scratch. Bravo!
Hi Steven! Thank you for taking the time to share your feedback with us. We strive to work with the best carriers in the industry, and are thrilled to hear that your expectations were exceeded. We hope to see you again in the future!
Reviewed Oct. 3, 2023
Omg!!! What a pleasure! The customer service and driver kept us in the know Frequently. No problems the driver was exceptional. I would definitely use them again and 100% recommend them for anyone needing a car moved cross country. I got them through my moving company and she said “you’re going to love them.” And she was right..
Hello Jacqueline! Thank you for taking the time to share your experience with us. We are delighted to hear that you were happy with the service you received from Montway and the driver. Your recommendation is greatly appreciated!
Reviewed Oct. 3, 2023
I used Montway to transport my college son's car from CA to TX. It was very straightforward. Montway staff was professionals and both they and the driver communicated throughout the whole process. I'm very happy with their service and would recommend them if you need to transport your auto.
Thank you for your feedback, Hernan! We greatly appreciate your business your recommendation. Please let us know how we can help you with any future vehicle transport needs!
Reviewed Oct. 3, 2023
The drivers were in constant contact with me throughout the whole process taking pictures and giving me updates. They arrived to location early and brought to a different location for us. Car was in perfect condition when it arrived. We plan to use you again end of November. We need to get it back to Houston.
Hello Kristi. Thank you for your feedback. We are thrilled to hear your vehicle arrived in perfect condition, and look forward to seeing you again soon.
Reviewed Oct. 3, 2023
Montway hauled my 1929 Nash with great care. They kept very close to the agreed upon scheduled times. They also had great communications and kept me apprised of any events during the 2 days of transportation. The driver was courteous and friendly at drop off. This whole event exceeded my expectations and I would recommend Montway.
Thank you for your 5-star review, Kevin! We are thrilled to hear that your your vehicle arrived safely and that you received excellent communication. We appreciate your recommendation, and look forward to the next move!
Reviewed Sept. 29, 2023
I was nervous about my vehicle moving from cross country and asked friends and colleagues for recommendations. The Montway Auto Transport came up several times. I had an excellent experience with tracking details provided on a regular basis. The broker, scheduler person, driver and were very professional, patient and kind.
Thank you for your review. We appreciate that you placed your trust in Montway Auto Transport and that you took the time to share your experience with us. Should you ever need to transport a vehicle again, please do not hesitate to contact us. We are always here to help.
Reviewed Sept. 27, 2023
Setting up the transport was easy, and the customer service reps were friendly. They stayed in touch and they were nice and very professional, but there was discrepancy in the fee regarding loading my items. My car was with belongings. It wasn't written that they offered it, but they told me that I could load my car with stuff and it would be, with military discount, I could just add the back and front seats. However, when they picked up my car, they said there'll be an extra $250 fee, so I had to pay. Other than that, the cost was affordable. The transport took two days. It was from Nashville, Tennessee to Gilbert, Arizona, and they were on time.
I would recommend Montway all day long, because I'm going through another car transport right now with another company that turned out fraudulent. If I can do Montway all over again, I would. Right now, my car is in the wind. I know where it's at, but the people keep calling me, demanding money, when I know that it was cash on demand. They said they wouldn't remove my car from Dallas, Texas unless I paid them 600 more dollars or it was sent to go to storage.
Thank you for sharing your experience with Montway Auto Transport. I’m glad to hear that our customer service reps were friendly and professional. And that the transport was on time. However, I’m sorry to hear that there was a discrepancy in the fee regarding loading your items. We provide information about personal items on our website at https://www.montway.com/help-center, as well as our booking emails. If you have any questions or we can help with anything else please let us know. -RK
Reviewed Sept. 25, 2023
I shipped two cars with Montway. One took almost a week. They were not able to come to where I live because it was tight. On the drop-off, it was the same case. They dropped it off four miles away from where I live. I had to drive with someone to pick up my car. There was a small scratch in the front, which under declaration, it's expected if you are driving the car across country. It was small scale, so I let it go. The second one took four days. We had a hiccup because of location. It was in remote Minnesota so it took some time to arrange. But they dropped it off next where I was living.
The vehicle had damage from undercarriage. The guy who was loading it scrapped the whole bottom of it. It needed to be replaced. We contacted Montway. I was not aware that they are only a broker. They sent us to the truck driver who barely spoke English and said they don't cover the undercarriage. Those cars are expensive. If they cannot handle them with care, they should not accept the transportation. The guy knew that he damaged it. They have to say that it is damaged and take ownership of it, not me making me discover it and going after it. We called Montway and they paid out on us. They declared themselves as fully insured online. It turned out to be the truck driver was the guy who was gonna take the blame. The truck driver is the guy who's insured, and Montway is the middleman. That was not transparent.
Hello Bero. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, our services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. For more details and an explanation of our terms, please review the booking emails you received or https://www.montway.com/terms-and-conditions.
Our claims service team has provided you with details regarding your claim via email. Damages are never an expected part of auto shipping, but they can happen. We encourage all shippers to review our help documentation and to familiarize themselves with the Bill of Lading before shipping. In the event of any issues, Montway should be contacted immediately. In this instance, we were not notified of any damages until 9 days after the vehicle was delivered. For further information and/or clarification, please reach out to your coordinator or claims@montway.com.
Reviewed Sept. 24, 2023
My daughter-in-law and my son were stuck in New York, and they couldn't get back because the airlines have canceled. They have two small children, so they borrowed my daughter's car who was out there to drive home. We used Montway to transport the car back out to New York. I was around at the pickup, and my daughter was there at the delivery. We had to meet around the corner in a big parking lot for one of the dollar general stores. I told the driver exactly where it was and gave him the address. He met me over there, called me, and I just walked home from there. He even offered, "Look, I can drive you back to your house if you'd like." I said, "No, no, that's fine. I just live around the corner." He was very nice, took pictures of everything, and allowed me to take pictures of the truck and who he was just to make sure I knew who was taking the vehicle back so I could send it to my daughter. It was great.
I talked to someone at Montway because I had a lot of questions about what would happen like if this person gets in an accident, what happens to my vehicle, and if they have liability coverage. I spoke to them for about 20 minutes, and they filled in all the blanks that I needed to have filled in. The transport was faster than I thought. I booked it over the Fourth of July weekend. I was surprised that the driver picked it up on the Fourth of July. I was like, "Wait a minute, you're gonna come out here on the Fourth of July? Aren't you home with your family or whatever?" He said, "No, I'm on my way back out that way, so I'm just gonna come through and pick it up." He was on time and told me exactly when he was gonna be here. He was on the traffic in New York, which is absolutely terrible on the GW. He called my daughter several times and kept her up-to-date on how far he was from her location. I loved Montway. They were great.
Thank you for choosing Montway for professional car shipping services. We appreciate your feedback as transparency and communication are incredibly important to us. Our staff is here to answer any and all questions you may have. As not everyone ships a car every day and we want to make it as easy and seamless as possible. If we can help again in the future please let us know. ^RK
Reviewed Sept. 23, 2023
I'm a dealership and I play with a few cars. I needed to transport a couple of cars. I've used Montway before in the past under my personal name, not the dealership, and it was great. So I just called and used it. The first car got over here. The second car was picked up from here the next morning. One was coming from Denver to Florida. The other one was going from Florida to Denver. I met the driver at an open, four-lane highway and my son did the same thing over there. They looked all the way around the car, looked at every panel on the car, the top of the car. They wrote everything down and I signed. The vehicles had no scratches or dents. They were the same as when they were shipped. They also gave a fair quote and it was exactly what they quoted. I will definitely call Montway soon because I have two other cars that need to be shipped.
Thank you for sharing your positive experience with Montway Auto Transport, both as an individual and as a dealership customer. We're thrilled to hear that you had a great experience with our services for both personal and business needs. Thank you for choosing Montway, and we look forward to serving you again. ^RK
Reviewed Sept. 23, 2023
I had a very good experience with Montway. The last transport went well. I was happy with them and the courier. The driver gave me a call before he picked up the vehicle, and then we interacted very well. Their quote was also reasonable compared to other competitors.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that your recent transport went well and that you were satisfied with our services and the carrier. Clear communication and seamless interaction are essential aspects of our service, and it's great to know that you had a good experience in this regard.
If you ever need our services again or have any further feedback, please don't hesitate to reach out. We look forward to assisting you in the future. ^RK
Reviewed Sept. 23, 2023
Montway shipped my Toyota Corolla. They picked up the car close to my place in Virginia and they delivered it to L.A. close to the place where it had to be delivered. Everything went smoothly. I like their customer service. Any time I called them, I could reach out and was provided with full information. If I'd do it again, I'll just call them.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that your experience went smoothly and that you were satisfied with our customer service. Ensuring clear communication and providing customers with comprehensive information is a priority for us.
We appreciate your kind words, and if you ever need to transport another vehicle in the future, please don't hesitate to reach out. We look forward to assisting you again. Safe travels! ^RK
Reviewed Sept. 22, 2023
I got a good deal from Montway. So if I have any other transport to go again, I'll definitely use them one more time. The driver was a good guy. He did a perfect inspection right through because I didn't know I got some dents on the vehicle and he showed them to me. The delivery was originally supposed to take 10 days and I got it before 10.
We appreciate your positive feedback regarding your experience with Montway Auto Transport. We're thrilled to hear that you found our services to be a good deal and that you plan to use us again in the future. Our carriers are dedicated to ensuring a smooth and transparent process, and it's great to know that your driver conducted a thorough inspection and communicated any findings to you. We believe in keeping our customers informed every step of the way.
If you ever require our services again or have any further feedback, please don't hesitate to reach out. We look forward to assisting you with any future transportation needs. Thank you for choosing Montway Auto Transport. Safe travels!
Reviewed Sept. 22, 2023
The pickup point was a car dealership in Boca Raton in Miami, Florida and the drop-off was our home in Highland Park, Illinois. They were certainly well within whatever timeline they gave me. When the driver dropped it off, we looked at the car together and we were satisfied with its condition. Montway was wonderful.
Thank you for sharing your positive experience with Montway Auto Transport. We're delighted to hear that we were able to meet your expectations. Ensuring that your vehicle arrives in satisfactory condition is a top priority for us.
We appreciate your kind words about Montway's service. If you ever require our services again or have any further feedback, please don't hesitate to reach out. We're here to provide reliable and efficient car transportation services. Safe travels!
Reviewed Sept. 22, 2023
They picked my vehicle up one day and delivered it almost the next day. The driver was fine. But I had one driver from Montway whom I had difficulty communicating with. Other than that, I've recommended them to a couple of folks who have asked me how I got cars transported.
Thank you for sharing your experience with Montway Auto Transport. We're pleased to hear that you had a fast and secure delivery experience. We understand the importance of clear and effective communication during the car shipping process. Our team is always here to help when there are any issues.
If you or your friends ever require our services again or have any further feedback, please don't hesitate to reach out. We value your business and the trust you've placed in Montway. Safe travels!
Reviewed Sept. 22, 2023
My experience with Montway was really good. I shipped a couple of cars, and the last one was a Volkswagen. The reps asked all the details, made sure everything was right and helped me to get the car shipped in a faster time. I gave the driver the details when to call and to give a heads-up when he was reaching the destination and that's what he did. He came in a relatively good period of time.
Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that your overall experience was really good, and that our team was able to assist you in shipping your Volkswagen efficiently.
If you ever need our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to continue providing you with excellent service. Safe travels! ^RK
Reviewed Sept. 22, 2023
The driver spoke no English and that made things absolutely impossible. I had to go by a third party on the phone every time I wanted to talk to the driver. It was a nightmare. Even if he wasn't from Connecticut or this area, if he has a CDL and was driving legally, he has to understand English. When he got to my driveway, he had to call somebody on the phone and I had to talk to them. Then they had to talk back to the movers and then talk back to me. It was a nightmare. The same thing happened when they were trying to tell me how long it's gonna take to get here and what day. I had to talk to a dispatcher who then had to call the driver. Then the driver had to call the dispatcher, and the dispatcher called me. That was one phone call. Unbelievable. I never saw so many middlemen in my life.
But the mover was very polite. Montway delivered the car promptly and I couldn't have asked for anything better. I'm law enforcement so it's tougher to get my schedule. I told them the day I needed the vehicle and they were very accommodating. The movers called as they were getting closer. I got the car with no problems and there wasn't a mark on it. The price was extremely reasonable too. I recommend Montway to anybody but when you talk to them, make you ask the dispatcher if the mover speaks English. You want an English-speaking driver, period.
We appreciate your detailed feedback about your experience with Montway Auto Transport, and we're grateful for your recommendation. We're glad to hear that the delivery of your car was prompt and that there were no issues with the vehicle's condition upon arrival.
We understand that communication challenges can be frustrating, and we apologize for the inconvenience you experienced due to language barriers. We will certainly take your feedback into consideration to ensure better communication in the future.
If you ever require our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to continue providing you with a positive experience. Thank you for choosing Montway. Safe travels!
Reviewed Sept. 22, 2023
The driver kept in communication while they had my vehicle. The move worked out perfectly. I wasn't sure what day I was getting out to California. I asked the driver what day he thought the delivery would be and he gave me a date and I said, "Okay, that'll be fine. But if it's after that day, that's perfect, too." The truck was big and held multiple cars. When they picked my car up where I lived in Houston, they weren't able to get on my street because the corners were too close. I was able to meet them just down the street, not far at all, and they put the car on. When they got to California, the street was big enough. They were able to drop it off right in front of the house. It was almost the same condition that it was in when they picked it up. The final price was the same as the quote. All I had to do was pay the deposit and give them cash when the movers got there.
Thank you for choosing Montway Auto Transport. We strive to work with the best drivers out there and are happy to hear you had a great experience. If we can help again in the future please let us know.
Reviewed Sept. 21, 2023
The first people I talked to were very quick to react and clear with their communication, so I knew exactly what to expect. That went really well. I was surprised with the quote though. I expected it to be higher, but it was more affordable than I was planning. We were there for the delivery and that went really well too. We scheduled a pick-up time and met at a parking lot that had enough room to pull the car off the trailer. I paid them, and we were in and out in 20 minutes. The first quote that was sent was exactly what I paid, and the driver gave me a heads-up at least a day before delivery. I can't imagine it going better than it did, and I would highly recommend Montway.
Thank you for the excellent review, Austin. We appreciate you giving us a chance to deliver excellent service. At Montway we strive to provide the best service possible. If we can help again let us know!
Reviewed Sept. 16, 2023
I’ve been waiting a whole month for my car to be delivered. It was supposed to take 3 days. I’ve gotten 100 excuses and we will call you back’s. And nothing. No car. No answer. I don’t know what to do anymore except get a lawyer. Writing something here is my last recourse. I need my car! Where is it??
Hello Luis. We are sorry to hear that we have not met your expectations. It is important to us that we deliver the best service possible for all our customers. As an auto transport broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We screen to make sure all carriers have the proper insurance and certifications, and we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help. We have informed the proper teams of your concerns, and a member of our Supervisor team has reached out to you today with assistance regarding your shipment. We are always here to help and offer extended support hours 365 days a year. If you would like to provide us with any additional comments, please email us at feedback@montway.com.
Reviewed Sept. 12, 2023
This was the first time I have used an auto transport service and was pleased how simple and easy the process was with Montway. Pick-up and delivery was good and within the parameters promised. Have booked to return my car in a few weeks. Based on my experience would not hesitate to recommend Montway to others.
Thank you for the recommendation, Iona. We're happy to hear that we at Montway Auto Transport were able to deliver a professional service for your first time shipping. Not everyone ships every day so we strive to make it easy. We're always happy to help and we hope to see you again in the future.
Reviewed Sept. 10, 2023
They scheduled a day when they were gonna pick up my vehicle. The driver called me and picked it up on time. He took pictures on all sides. They reached the destination after four days and gave me a call before 15 minutes of arrival and made sure that I'm available on site to pick up the vehicle. They dropped it off and I had the chance to look around it. I paid whatever they quoted. There was no change in the price.
Thank you for sharing your experience! We're happy to hear that the team delivered expert service for your needs. If we can help again in the future let us know.
Reviewed Sept. 9, 2023
I would recommend Montway Auto Transport. The reps were very professional. And they helped me a lot throughout the process. The guy at the pick-up was super polite. He took pictures of everything. He showed me where he would put the vehicles. He called me 20 minutes before he got to the pick-up location. And he called me when he was in California waiting for me to arrive and get the delivery done. He communicated with me at all times. Everything was super easy for me.
Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that our team provided you with professional and helpful service throughout the car shipping process. Our commitment to clear communication and attentive service is a priority, and we're glad to see it reflected in your review. If you or anyone you know ever needs car shipping services in the future, please don't hesitate to reach out. Safe travels! ^RK
Reviewed Sept. 9, 2023
Once I scheduled with Montway, they had a third-party guy do the transport and that was a little weird. When they called, the guy told me who he was and my suspicions got up a little bit so I did some research into that company. There was a group of guys in California but the main guy I worked with eventually on the phone was a guy in New York. But they got the car here and there was no damage, which was all that mattered.
When I set up the whole thing, I expected to leave on X day but the drivers sent me an email about three weeks before we were supposed to leave and said there's a five-day window on either side of that when they would pick up the car. I said I couldn't work with a five-day window on the backside. I'm leaving on X day and they were telling me they could be picking up the car five days after that and I had no way of doing that. So I had to change the pick-up date to five days prior so that the last day of their five-day window would be the day I was leaving. The drivers got here two days after we got here. It worked out as planned. I wouldn't strongly recommend Montway but they're okay. The price seemed to be the standard for everything I researched. So it’s fine though I’d like it to be cheaper.
Thank you for sharing your feedback regarding your experience with Montway Auto Transport. We appreciate your honesty and apologize for any inconvenience you may have experienced during your car shipping process.
As a broker, our role is to assign a qualified and licensed motor carrier that is able to move your vehicle. We aim to ensure a seamless experience for our customers. We're glad to hear that your vehicle arrived without any damage, which is a top priority for us.
Regarding the five-day window for pickup, we understand that this can be challenging for some customers. Auto logistics is a complex service and we do our best to work within the limitations of the industry. We aim to provide flexibility and accommodate our customers' schedules to the best of our ability.
We appreciate your consideration and are always looking for ways to enhance our services and pricing. If you have any further feedback or if you decide to use our services in the future, please feel free to reach out. Your input helps us improve and better serve our customers. Safe travels!
Reviewed Sept. 9, 2023
Montway was good and I would recommend to anyone who wants to transport their vehicle. They should do it through Montway. They picked up today and dropped off the next day. So, it was only eight hours driving. It was fantastic.
Thank you for the recommendation, Amita. We work hard to deliver fast and professional service for all our customers. We're always happy to help and hope to see you again in the future.
Reviewed Sept. 9, 2023
Montway is a good company. The driver was great. I chatted to them briefly on pick-up and on drop-off. But it was a pain because they had to pick up from the local grocery store rather than coming to the house. I had to find a way home from the grocery store. They called as they were doing pick-up. But until drop-off, there was no direction. They called the day before the drop-off. They drove up, pulled the car down then drove off. It was super quick and efficient.
Thank you for taking the time to share your experience with Montway Auto Transport. We're pleased to hear that you found us to be a good company and that the driver provided great service during both pick-up and drop-off. We understand that the pick-up location may have been a bit inconvenient for you, and we apologize for any inconvenience this may have caused. Auto transport drivers have many restrictions that may require meeting at alternative locations. If you have any questions or need assistance, we are always happy to help.
If you ever require our services again or have any further feedback, please don't hesitate to reach out. We appreciate your business and hope to serve you even better in the future. Safe travels!
Reviewed Sept. 8, 2023
Setting up the transport was super easy. I did everything online and the drivers picked it up and on the road the car went. We were well within the timeline and my interactions with the drivers themselves were minimal but they were nice and friendly. I had them meet at my commercial address, which has plenty of room to get in and out. And so, that worked out well too. The quote was a good value considering we were going cross-country and it was enclosed. But I also shopped around.
We appreciate you taking the time to share your experience with Montway Auto Transport. It's great to hear that setting up the transport was super easy and that you found our online process convenient. We strive to make the booking process as straightforward as possible for our customers. It means a lot that our team was able to deliver friendly and professional service for your needs.
If you ever need our services in the future or have any further feedback, please don't hesitate to reach out. We value your business and hope to continue providing you with excellent service. Safe travels!
Reviewed Sept. 8, 2023
Everything went great with Montway even though we were a little bit under schedule. We figured it was because they were doing a few stops. When they arrived, my vehicle was great. The trailer and everything were pretty clean and well taken care of. The cost was the same amount too. I tried to make sure before anything else. Some transports give you some surprises at the end. But with Montway, everything was all one quote and got paid off upfront. I recommended Montway to my brother. They called to bring another vehicle from Texas to California.
Thank you for sharing your positive experience with Montway! Transparency is a priority for us, and we're pleased that you found our upfront pricing and payment process straightforward and reliable. We're grateful for your recommendation to your brother, and we look forward to providing the same excellent service for his vehicle transport needs. If you or your family ever require our services again, please don't hesitate to reach out. We're here to assist you.
Reviewed Sept. 8, 2023
I was pleased with Montway's service. They came and picked the car up, and it went from Fort Lauderdale to Boston in three days. However, they didn't come to the residential area even though I've seen some trucks that did. They met me at a Home Depot each time.
Thank you for taking the time to share your experience, Robert. We're happy to hear our team was able to deliver quick service. Auto transporters generally have very different restrictions and guidelines they have to follow. Even on a per-truck basis. This can sometimes impede their ability to enter certain areas. In such cases, they will pick a nearby location that is suitable for their truck. We appreciate your understanding. If we can help again in the future please let us know.
Reviewed Sept. 8, 2023
The price is reasonable, and I've never had a hard time setting up the transport. It's been very easy. I used Montway even before, because I've been going back and forth to California, and I like it. The service and the driver that brought my car lately were so nice. He communicated too. I was very satisfied. My sister is planning to move here as well, and I will recommend this company. Also, if my friends and relatives wanna ship their car, I will recommend Montway.
Thank you for your continued trust in Montway and for sharing your positive experiences with us. We're thrilled to hear that you find our pricing reasonable and that setting up transportation has always been easy for you. If you or anyone you know ever requires vehicle transport services in the future, please don't hesitate to reach out. We're here to assist you. Safe travels. ^RK
Reviewed Sept. 8, 2023
Montway’s website was very informational. Even with different drivers, you’re still getting the same experience with different people. So I appreciated that. When I was trying to get stuff done, the rep was accurate with the time and the turnaround. I didn't understand the way the driver was talking. He was not too good with English and the rep from Montway got in contact with him. She responded back immediately and answered questions that I was concerned about right away. I was very satisfied with my experience with Montway. My driver was nice and delivered on time, and my car got here safely.
I was told the transport would take up to five days after they retrieved the vehicle. And the driver was here two days before he was supposed to be. I didn't have any reason to be alarmed to think my vehicle wasn't coming because he made it well within the time frame that I was expecting him. It was an awesome experience. Moving forward, I will recommend Montway to someone because I know the accuracy of their business and I like their communication. They were very pleasant and patient with me. When I was getting quotes, I told them I would call them back. When I did, they had me programmed in the system. So it was like we had already established some type of relationship. They knew what vehicle it was and were on top of what I needed already. I didn't have to go through the whole scenario all over again, which sometimes is frustrating.
Thank you for choosing Montway and for sharing your exceptional experience with us. We're delighted to hear that our website provided you with valuable information and that our team consistently delivers a high level of service. Your recommendation means a lot to us, and we look forward to assisting anyone you refer to us in the future. If you ever require our services again, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Sept. 8, 2023
When I talked to Montway and they set up the transport for me, everything was easy. They showed up quick, hauled the vehicle for me, and it was delivered in a timely manner. The vehicle went from South Florida to the western side of New York State, and there was never any discrepancy from what they said I had to pay to what I paid. When I needed another vehicle shipped, I called the rep. I called and called, and I texted him, then he called me one day and said, "Yeah, I'm out of town. Let me just pass you over to the office." I waited on the phone for 40 minutes, and they didn't get back with me, so I went with Nexus. They sent some guys to me two weeks ago and I couldn't understand them. With Montway the first time, the communication with the driver was fine. At least he spoke English.
Thank you for choosing Montway for your vehicle transport needs and for sharing your experience with us. We're pleased to hear that your first experience with us went smoothly, from the setup to the delivery, with clear communication and no pricing discrepancies. We apologize for any inconvenience you faced when trying to arrange another shipment with us. Your feedback is valuable, as the summertime is the busiest time of year for us. We recommend that shippers use our instant quote feature on our website for the most accurate real-time quotes available. Thank you again for your feedback. We hope you consider us for future moves. ^RK
Reviewed Sept. 8, 2023
Setting up the transport was easy. They were quick to help me get the car shipped out. They sent me a picture on July 13th and I received the car on the 18th. Nothing changed between the quote and the final cost. Everyone communicated well.
Thank you for choosing Montway and for taking the time to share your positive experience with us. We're delighted to hear that our easy setup process, timely delivery, and consistent pricing met your expectations. If you ever require vehicle transport services again in the future, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Sept. 8, 2023
I loved working with Montway. Setting up the transport turned out wonderfully. The mover, Grace Limited Trucking, is the best there is. I liked the husband-and-wife team and I liked their rig as well. I'm very happy with them. I'll definitely use the service again.
Thank you for sharing your experience, Sherry. We work hard to make the auto-shipping experience as easy as possible. We're happy to hear that the team did an excellent job and you were happy with the move. If we can help again, just let us know. Best regards. ^RK
Reviewed Sept. 7, 2023
I would use them again. They was there when they said they would be. Kept me informed my car was delivered professionally, the guy was very nice. They inspected my car with me. It was the first time that I got a car transported. I was worried about getting it transported but I had no choice so I am glad I had a great experience.
Thank you for choosing Montway and for sharing your positive experience with us. We understand that transporting your car for the first time can be a source of worry, but we're delighted to hear that our team made it a great experience for you. Our commitment to professionalism, punctuality, and clear communication is at the core of what we do, and we're pleased to know that we met your expectations.
If you ever need our services again in the future, please don't hesitate to reach out. Safe travels. ^RK
Reviewed Sept. 6, 2023
I would definitely recommend Montway Transport for safe delivery of your car. I have used this company twice now and have been totally satisfied. Cars were delivered on time without any issues. I will definitely use again to transport my cars and wouldn’t hesitate to recommend this company to anyone. Drivers have been great and contact is available to check up on where your car is.
Thanks for the recommendation, Kathy! We're happy to hear that our team could deliver expert services for your needs. Have a great day and hope to see you again soon.
Reviewed Sept. 6, 2023
I was most satisfied and pleased with absolutely outstanding performance and excellent customer service! My car was transported with care and the driver was very polite. He explained the upcoming journey he would be taking my car on and exactly what to expect. My car is very important to me and I am the sole driver. Thank you.
Thanks for trusting us with your vehicle transport. We know the importance of providing professional service for your car. So we're happy to hear that our team did great. We wish you the best and hope to see you again soon.
Reviewed Sept. 6, 2023
This was a great company to work with especially when it comes to my precious cargo - my little red Lexus. They kept me in the loop the whole time and make the drop off easy and stress free. I would give them a 10/10. I was able to get someone on the phone whenever I called and despite the fears you have they were all relieved b/c everyone was so professional.
Thank you for the review, Colette. We're happy to hear we could provide professional service for your Lexus. If you ever need to transport your car again, we are happy to help. Best regards.
Reviewed Sept. 6, 2023
The driver arrived a few days early to pick up my car. My car was waiting for me when I arrived to my hotel. It would have taken me three days, hotel rooms, and over 2000 miles on my car. Great service, easy to work with, will definitely use again!
Thank you for the review! Happy we could provide exceptional service for your car transport. Thanks again and hope to see you again in the future.
Reviewed Sept. 5, 2023
Booking was easy. The price was acceptable for my budget because my daughter is a student with no money. The delivery driver was accommodating because my daughter's flight got canceled due to weather. The overall experience was painless. They were very punctual professional accommodating. The car was delivered as promised on time.
Thank you for the review, Connie. Happy we could provide professional auto transport services for your needs. If we can help again, just let us know!
Reviewed Sept. 5, 2023
Great experience with a great price. Everything was explained from the beginning. I am very happy with Montway and I would highly recommend. The driver called the night before to confirm delivery. Once he arrived he took pictures then had me sign the paperwork and that was it. I hope this helps someone out there trying to decide who to trust.
Thank you for sharing your experience, Brian. We appreciate your recommendation and are happy to hear that the team did great. If we can help again in the future let us know!
Reviewed Sept. 5, 2023
Team was curious and professional. The team was flexible with our scheduling requirements and helped set up a time that fit our moving dates. Driver was punctual and updated me on his status along transport. He worked with me to set up an optimal pick and drop off location for the vehicle. Finally the driver explained every step my vehicle would go through during the transportation process. Highly recommend for transportation of any vehicle.
Thanks for the recommendation, Cory. Auto transport can be a complex process. We do our best to make it easy and guide you every step of the way. We wish you the best and are happy to help at any time. Thanks again for choosing Montway. ^RK
Reviewed Sept. 5, 2023
I went into the process expecting lots of paperwork and confusion from my own ignorance. I ended up with minimal paperwork and caught off guard because the process was super simple. I would definitely recommend Montway to anyone shipping a car. I am sure that I will be using them again.
Thank you for the review, Bryan. We strive to streamline the auto shipping experience as much as possible. Happy we could make it easy and hope to see you again in the future.
Reviewed Sept. 5, 2023
Fully enclosed and half way across the Country, very fast and very smooth. Very good communication. Very easy to work with, and line everything up on both ends since I was not able to be there in person. The order was placed and the car delivered within a span of just a few days.
Thanks for the review, Dana. Happy to hear we could provide professional and easy service for your needs. Best regards. ^RK
Reviewed Sept. 5, 2023
Very, very pleased with Montway Transport. Both vehicles arrived in great shape. Communication with Montway via phone or chat was awesome. The driver was very, very communicative. Kept us advised of his expected arrival date to pick up the vehicles and then kept us advised on his ETA for delivery. I would use Montway again in a heartbeat. Cannot say enough good about them.
Thank you for the review, David. Auto transport can be a complex service, so we are here for you every step of the way. We wish you the best and hope to see you again in the future. ^RK
Reviewed Sept. 5, 2023
The folks at Montway were terrific when transporting my daughter's car across the country. The arrangements were easy to make. They picked it up when they said they would and delivered it within the time promised. The only thing I would suggest is some progress updates while in transit.
Thank you for the review, Bob. Glad we could help transport your daughter's car safe and sound. We strive to make it as easy as possible and your feedback is important as we are always working to improve. We wish you the best and hope to see you again soon.
Reviewed Sept. 5, 2023
I entered the data to ship my car from Az to NH. Received several quotes quotes then decided to use a Covered carrier. Received additional quotes, read customer reviews and views from a National publication. Montway in my mind was on top along with 2 others. Montway was terrific and followed thru in all ways & would recommend them.
Thanks for choosing Montway for professional car shipping services. We're happy to hear everything was terrific. Happy to help at any time!
Reviewed Sept. 5, 2023
Smooth transaction from start to finish. The scheduling was straightforward and pricing very competitive. The pickup and drop-off were as expected, and the driver communicated at appropriate points during the transport. I highly recommend Montway when you have a requirement to transport a vehicle. The organization conducts their business in a very efficient customer centric manner.
Thank you for the great review, George. We appreciate your kind words as we strive to deliver a professional and customer-centric service. We hope to see you again in the future.
Reviewed Sept. 5, 2023
Montway made it so easy and convenient to contract a pickup and delivery. We needed a vehicle transported from VA to CA. Montway picked up on time and delivered on time. They communicated well all through the process and were just great to work with. We will definitely use them again.
Glad we could make it easy. Thank you for the review, Donna. We are happy to help at any time and hope to see you again soon.
Reviewed Sept. 5, 2023
My car was supposed to have been picked up yesterday and delivered tomorrow. It’s still sitting in a garage in Del Mar, CA. Our agreement was that the car was to be picked up last week, and I was delayed till yesterday, and still no pickup. That stinks and so does your service.
Hello Jack. Thank you for leaving your feedback. We are sorry to hear that we have not met your expectations. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. Our team has presented you with multiple options to ship your vehicle, including our Guaranteed Pickup option to have your vehicle picked up on a guaranteed day, to which you refused.
At this time, I do see that a driver has been assigned to your order and pick up is scheduled. If you have any additional comments or questions, we invite you to email us at feedback@montway.com.
Reviewed Sept. 4, 2023
Montway was very generous and kind. Their prices were better.
Thank you for the praise, Vonda. We're happy to help at any time. Best regards! ^RK
Reviewed Sept. 4, 2023
Montway gave me the best price and terms. The rep was very informative and quick to return calls. The final cost was what he quoted so I couldn't be more pleased.
Thank you for the great review, Rick. We're happy to hear our team could provide information and quick service for your move. Thanks again and we are here for you any time. ^RK
Reviewed Sept. 4, 2023
I definitely would use Montway again, because from beginning to end, it was a super smooth transition. The only thing is that I know we had some apple juice in one of our vehicles. Once we got them here on the East Coast, a couple of them were empty, but the containers were still there. Someone might have been thirsty. Other than that, it was overall a good experience. Any questions that we had, they answered them. They were easy to get in contact when we needed to make changes.
Thank you for providing your feedback. We are always striving to provide the best service and your feedback makes that possible. Best regards. ^RK
Reviewed Sept. 3, 2023
Scheduling the transport with Montway was good. The company was responsive. Texting and communication were fine. Showed up nearby. If we had schedule changes, they were flexible, too. It was efficient.
Thanks for choosing Montway for its professional and efficient transport services. We appreciate your feedback and hope to see you again in the future.
Reviewed Sept. 3, 2023
Setting everything up with Montway was super easy. The rep was helpful. I ended up getting in contact ‘cause they gave me an estimated time and the estimated time was right at the end of it. But when I talked to a representative, he reassured me that they didn't go with the first one. They wanna make sure that the carrier that picked it up would take care of it. I was grateful for that.
The communication of the driver was awesome. He gave me status updates. He let me know two days prior what his ETA was. He was still on track and then he stayed in communication all the way until he got the car delivered, which I greatly appreciated. I didn't have to take the whole day out pretty much. He was able to give me a time frame and he stuck to the time frame, which was super helpful.
Thank you for the review, Alex. It's important to us that we work with the best carriers out there. So we put a lot of work into vetting every carrier we work with. Your feedback means a lot to this process. Thank you again and we hope to see you again in the future.
Reviewed Sept. 3, 2023
Setting up transport with Montway was very easy. When they came to deliver the vehicle, they called and told me the guy would be there in half an hour and he was. Their quote was also competitive and accurate.
Thanks for choosing Montway for professional car shipping services. We thank you for your feedback and hope to see you again in the future.
Reviewed Sept. 2, 2023
Christopher was very, very kind. It was an excellent service. When they were halfway through the transport, I called and checked with them, and then the driver called and updated me. He was on time to deliver it at a friend's place in Atlanta. So, everything was perfect. The car was in excellent condition. Through the overall move, the transport was the only best thing that happened to us. We have recommended Montway to our friends back in Colorado.
Thank you for the recommendation! We strive to deliver professional service and we're happy to hear that our team did great. If we can help again in the future let us know.
Reviewed Sept. 2, 2023
The first time that I used Montway, it went very smoothly. The car was delivered ahead of time as planned. The communication was very good last time. So I used them again. Everything went smoothly too. The person was very nice and organized and efficient. I gave the car over this morning and it was right on time. I'd recommend Montway. It's a good option.
Thank you for the recommendation, Josh. We appreciate your feedback and are happy to hear that everything went great. We're always here if you need us! ^RK
Reviewed Sept. 2, 2023
David was the gentleman that drove the transport. He was there when I inspected it. I was very sick when he delivered the car. He was very kind to me because I could hardly walk. I was very satisfied, except they did not come door-to-door, so therefore, I had to get a cab, and a cab cost me $67, to get my car.
Thank you for providing your feedback. As part of our services, we offer door-to-door shipping. This means that the driver will pick up and deliver as close to your locations as possible. Depending on the truck and service area restrictions, it may be required to meet the driver nearby. In such cases, we ask that customers contact our support immediately so that we can provide assistance. We're always happy to help and if you would like to provide additional feedback, please contact us at feedback@montway.com.
Reviewed Sept. 2, 2023
A friend of mine loaded the car in a California location. It was a big Ram 1500 TRX. But the bed of the first guy who showed up was not really meant for this type of car. So he was not able to load. It was some sort of miscommunication on who dispatched that car. But they were able to quickly sort of pivot it out. Within 24 hours, somebody else showed up with the appropriate truck, and they took the car. The car was at my site within 10 hours and the condition was pretty good. So overall, I'm very happy. I would use Montway again.
Thank you for the feedback. We're sorry to hear about the inconvenience but happy to hear our team was able to turn around quickly. Large pickup trucks can have some additional restrictions and require specific loading. We're always happy to help and hope to see you again in the future.
Reviewed Sept. 2, 2023
Over the last few years, I've shipped three cars. And over time, I had good experience with Montway Auto Transport. So, I tend to go there first when I'm trying to get quotes for transport. I would go online, fill out the form, and it would go quickly. Good communication. I know when things are coming. They let me know where the driver is. A year ago, Montway hauled my Yukon from Atlanta, from a dealer in Atlanta to Kansas City in an enclosed trailer. That was great because they detailed the car before it left. And it looked like it rolled off the showroom floor when it came out the back. That was fun.
Going back a couple of years, Montway hauled a Plymouth Road Runner for me from Portland, Oregon to Kansas City. That was interesting because the folks that hauled it were team drivers. They called me Friday evening. And I had it Saturday night. The truck just rolled the whole time. It was amazing. That car had a leaky gas tank. And it was the last one on the truck. They did a good job of handling that. I wasn't aware of that. But they figured it out fast. And they didn't put it on top of another car. That was smart.
Thanks for sharing your experiences, Alan. We are happy to hear we continue delivering excellent service for your needs. We are always here when you need us and we look forward to seeing you again.
Reviewed Sept. 2, 2023
The customer service agent I spoke to was very nice and knowledgeable. It was a painless phone conversation and straight to the point. I gave my information as it relates to where the pickup was and where the drop-off would be. They were able to share with me the money amount, which was very important, me knowing how to budget the cost. Everything was accurate. There were follow-up emails too. There were moments when I needed to change things and they were very accommodating. It was nice. My experience with Montway in setting up the transport was definitely a 10 out of 10.
When the driver came to pick up, his truck was parked up the street because it couldn't come through the neighborhood because it was so big. So, he had to walk to the house. He picked up the car and drove it to the truck. The quote was phenomenal. I did not expect that to be the price and I was very pleased with it and the services. I got my car picked up and delivered way across the country and I didn't get any damages and issues.
Thank you for sharing your experience, Ledell. Auto transport can be a complex process. So we're here for you every step of the way. Thanks for choosing Montway and we hope to see you again soon.

Reviewed Sept. 2, 2023
The experience with Montway was great and it felt like I could trust them. The driver did a good job of documenting every little thing on the vehicle and the vehicle arrived exactly as it left. I wasn't gonna have him drive a trailer down my residential street because there would have been no way for him to get out. So I met him at a very convenient location a block and a half away. The most important thing for me was to get a reputable driver and Montway has that. They have contracts with them.
Hey Matt, thanks for sharing your feedback. We work hard to work with the most professional carriers out there. We're happy to see that reflected here. Thanks again and hope to see you again soon.
Reviewed Sept. 2, 2023
They were very responsive. The driver was also nice and provided very good service. I was very satisfied. I will definitely use Montway if I need it next time.
Thanks for choosing Montway for professional car shipping services. Hope to see you again soon!
Reviewed Sept. 2, 2023
They were very efficient. When I called to make arrangements, everything went very smoothly. The only problem we had was that the delivery people used the correct address, but the wrong city in Columbus. The car was going to Powell, Ohio, which is a suburb of Columbus, and there's an identical address in Columbus. For some reason, they were trying to deliver the car to the Columbus address rather than the Powell address. But my son-in-law got that straightened out with the delivery people via telephone. Montway is very reliable and they did an excellent job.
Thank you for sharing your feedback, Michael. We're sorry to hear about the inconvenience with the similar addresses but are happy to hear it was easily fixed. We strive to deliver top-notch service and your feedback makes that possible. Thanks for choosing Montway.
Reviewed Aug. 31, 2023
The driver didn't seem like he spoke a lot of English, so it scared us at first. We heard some bad things about stuff and we were a little nervous. But he did a great job, and got the vehicle to our house perfect. He was very careful. His hand motions were acceptable and we could talk to each other through that. The trailer ended up being enclosed, which was an added bonus. We were thrilled that it was enclosed. We were pleased with it.
Thanks for choosing Montway for professional car shipping services. We strive to work with the best carriers out there. We wish you the best and hope to see you again in the future.
Reviewed Aug. 31, 2023
Montway was most responsive, and they had a good pricing for pick up when I needed them to. The day before the pick up, someone contacted me and I got an email and then the driver contacted me the day of. The initial quote was accurate.
Thank you for the great review, Jocelyn. We're happy to deliver great service for your needs. Safe travels and hope to see you again in the future.
Reviewed Aug. 31, 2023
Montway shipped my BMW 7 Series. The transport was fairly easy to set up. They match you with a dispatch, and then the dispatch takes over. So, in my case, the dispatch was in touch with the dealership. They also provide you with the phone number and some sort of way to contact the driver of the dispatch, and then also the company that is managing the dispatch. That was also fairly easy to manage. They did miss the pickup on the first occasion, but that was some misunderstanding between the dealership and the dispatch. The dispatch gave us a window of three days and the car wasn't ready to pick up yet. So, I got a phone call about that from Montway indicating that this was something that happens and they gave me an option to either pause the pickup or reschedule it. They didn't charge me any additional fees for the pickup. So, it was a fairly reasonable experience as far as the logistics are concerned.
As far as the quote, it was fairly competitive. The delivery was interesting. I was in touch with the dispatch company. They gave me updates on when the car would be available and where should we schedule a pickup. My house is on a street which has freeway speed limits of about 55 miles an hour. There's no option for the semi with 30 odd cars to block that street. We agreed to take the delivery at a nearby Target store. The semi would come in, they would park there, and then they'd wait for me and I'd Uber myself to that place and then pick up the vehicle. That went fairly smoothly.
I got a call from the driver about the ETA of their arrival. I was able to meet them and they were already there. I didn't have to wait. So, that was great. It was an open delivery. That is also an option that they give you. You can pay extra for a closed top or a covered delivery. I opted for the open one. It was cheaper. In hindsight, maybe I shouldn't have because they were traveling a long distance, and there were a lot of variable climate conditions. When they arrived, the car had a lot of dirt piled up on it and a lot of water marks. It was evident that it rained hard along the way. Even though the driver said that they made sure that the car was cocooned inside so it wouldn't be exposed to too much elements, but that's still the case.
The only thing that didn't go so well was the way that the vehicle was off-loaded from the semi from the truck. They have a couple of hooks that allow them to sort of grip the vehicle so they can maneuver it and move it around or have it be stationary on the truck. So, I think they put the hooks around the control arms of my vehicle and during the off-loading stage, they sort of dragged the vehicle using the control arm. So, that sort of bent the control arm. I hit a pothole after that. The driving was fine and I had to get my wheels replaced and tires replaced, but they couldn't align the wheels because the control arms were bent. So, I had to pay the dealership to replace the control arm so they could do that. But enough time had passed from the day that I bought the vehicle to when this incident happened and I had to go through that process that I couldn't necessarily do anything about that.
There was no way for me to prove that this was something that was the dispatcher's fault. But after talking to the dealership, that is what they suggested. My car wasn't towed at any point between me taking the delivery, and then me getting to have the control arms replaced. I just didn't propagate that issue either because I just want it to be over with and I wanted to get back into my vehicle and not deal with warranty at that time. Overall, Montway's customer service was on point. The coverage that I looked at was, at that time, ample for me. The sales and marketing process were just invasive. They call me a lot and they really wanted to get the business.
Thank you for taking the time to share your feedback, Sid. We appreciate your comments as we are always working to deliver the best service possible. If you have any further comments or concerns please do not hesitate to let us know. Sincerely, Montway.
Reviewed Aug. 31, 2023
My experience with Montway was mostly through email, but they had very fast response times. They asked for some information and I got it back to them. They were able to schedule pretty quickly. Then they kept us updated throughout the transport process. They also kept me notified when they were en route. I wasn't at the location, but they sent the information when they arrived. Then they sent pictures of the vehicle just to confirm it was at the drop-off location. It was good. I've used them a couple of times in the past. Their prices have been generally a little bit less than other companies I've searched.
Thank you for the review, Meredith. Our goal is always to deliver a seamless experience, and we're happy to hear things were great. We look forward to the next move.
Reviewed Aug. 31, 2023
Montway was available in the timeframe that I needed. The quote was a little high, but it was okay. I was satisfied with the customer service. I had someone meet them for the delivery, and it was fine.
Thank you for the review. We work hard to deliver the best service possible. We use a complex process for our pricing that has several determining factors. Including current real market conditions. Our price may not always be the lowest or highest. But it is the most accurate to get your car moved. We're happy to hear you were satisfied and hope you consider us again for future moves. Best regards. ^RK
Reviewed Aug. 31, 2023
I would recommend Montway. My experience was easy. All the competitors said, "Oh, I wouldn't use them. They're gonna say one thing and do another." I went, "Oh, okay. Well, I guess I'll find out." It never happened. The driver was fantastic. He kept me updated all throughout and he came early.
Thank you for the recommendation, Billy. Not everyone ships a car every day, so we try and be as transparent as possible about exactly the kind of services we offer. We want your experience to be simple and stress-free. So we feel this transparency is important to that. Glad to hear the service was great and hope to see you again in the future.
Reviewed Aug. 31, 2023
I use Montway all the time. They are on time. This time, the transport was from Saint Louis to Phoenix. They dropped the vehicle off at a location different to the home but I was charged what they said they would.
Thank you for the feedback, Robert. Your comments are essential to us providing the best service possible. We look forward to seeing you again soon.
Reviewed Aug. 31, 2023
When my car wasn't running, I reached out to Montway, and everything went great. The driver let me know when they loaded the car, when it was coming, and how long it'd be there. He called a few times that day to let me know where he was at. He took the car to another Honda dealer for us, and it ended up being traded in.
Thank you for the review, Jill. We are so happy to hear that the driver did an excellent job with your auto move. We are always here when you need us and hope to see you again in the future.
Reviewed Aug. 31, 2023
I booked the transport online and got an immediate response through mail. The driver is good. The moment he picked up, I didn't hear anything from him but before the delivery, he called me. He got it where he promised me to collect it. The amount was on the higher side but the vehicle was delivered before time. I observed there were so many dots on my back side bumper though. That should have been taken care of.
Thank you for the review. Your comments are important as we strive to deliver the best service possible. If you would like to provide additional feedback, please contact us at feedback@montway.com. We look forward to serving you again in the future.
Reviewed Aug. 31, 2023
It was wonderful with Montway. They were right on point and very thorough. The guy that dropped the vehicle off knew his stuff. I'm the type of guy who wants to help. But he told me I didn't have to do anything.
Thank you for choosing Montway for professional car shipping services. We wish you the best and hope to see you again soon.
Reviewed Aug. 31, 2023
We bought a vehicle in West Virginia and we had it delivered here in Arkansas. We're in a cul-de-sac, and the driver parked on a through street, then he drove the vehicle to our house. It was a very painless experience, and the vehicle was very clean. I would recommend Montway.
Thank you for recommending Montway for your vehicle transport needs. We appreciate the comments and are happy to hear everything went great. If we can help again just let us know!
Reviewed Aug. 30, 2023
Montway Auto Transport was okay, but watch out for the random fees that they charge you during pickups and drop-offs. They didn't give me any troubles the first time. That's why I didn't look into other companies and chose them. They called a day in advance before the delivery. I was free so I was able to be there when they delivered. But they kept adding extra fees, like where they added a fee for putting stuff in our car even though they said less than 100 pound is free. And for drop off, they added fees for how to drive in to the residential area that they couldn't drive the truck. $300 to $500. It's weird that those fees were negotiable. I was, “What? $300 for those?” And I just moved something. I didn't take it out. I moved it from one spot to the other spot, and the person decreased $200. So, “Oh, okay. Now, how about $100 or 150?” I didn't even take any stuff out.
Thank you for sharing your feedback, Ann. Not everyone ships a car every day, so we understand that it can be a complex process. For personal items, it's important to understand that we are not a personal property shipper. We are only an automobile transporter. If items are being left in the vehicle, Montway must be informed of the total weight prior to shipping. Weight is a major factor in how vehicles can be placed on the trailer and transported. As a courtesy, we can allow an additional 100 lbs in the trunk of the vehicle only. These items must be secured to one suitcase or bag. And must be below window level. We provide full details on items in our terms, which are available in our emails and website at https://www.montway.com/terms-and-conditions. Thank you again for your feedback and we hope that we were able to provide some clarity about shipping policies. If you ever need to transport your car in the future we would be happy to help.
Reviewed Aug. 30, 2023
The delivery was fine with the exception that the car cover that was on the car when it left Colorado didn't show up with the car. I complained to them and they said that was not covered by their quote insurance and they were not supposed to put the cover in the car. But my son said that they did. He saw it on the car before they closed the rear ramp. They refused to do anything about that. My complaints fell on deaf ears. I was not happy.
Hello Edward. We are sorry to hear of any inconvenience you have experienced. The usage of car covers during transit, unless applied by a certified technician, is generally not permitted due to the safety hazard they pose to roads and their surroundings. These can be potentially hazardous to the shipment and the surrounding environment. We took a look at the Bill of Lading from your shipment, and do not see that the car had a cover placed on it for loading. We have emailed you the Bill of Lading for your reference. We are happy to help in any way we can, so if you have any additional questions or comments please email us at feedback@montway.com.
Reviewed Aug. 30, 2023
The sales process with Montway was pretty good. It was pretty informative. The rep talks to you and then they'll call you back. Montway said that I would see where the driver was, and it turned out that both times the car was transported, the drivers were within a day and a half to where they had to be picking them up and coming that way. So the car was moving in the same direction. The drivers were good. They were friendly, kind, and courteous, which you would expect. The quote was pretty close to reality. It was good, and you don't need the aggravation of looking for gas, putting up with traffic and detours.
Thank you for the awesome review, Angelo. We're happy to hear that our sales process as informative and was able to help with your needs. We strive to deliver professional service at all times so this means a lot. We are always here when you need us. Best regards. ^RK
Reviewed Aug. 30, 2023
The email correspondence with Montway was quick. Whenever I had a question, there was a quick turnaround. The carrier that they hired for our car was the best part because the driver was really very conscientious in giving us updates. He was very on top of communication. I was late when it was time for pick-up and the driver couldn't reach me. Our area was not accessible to the carrier. So, he parked farther away from our street. But he went to our house and rang the doorbell. So, that was how I knew that he was there already. The driver checked the car and made notations of its condition. He was very personable. When everything was done, he drove off with our car. When it was delivered, we weren't at our delivery address yet. So, I had to tell him to coordinate with our relatives, which he did, and it was a smooth delivery.
Thank you for sharing your experience. Auto logistics can be pretty complex so we do our best to make it as easy as possible. Happy to hear the driver did a great job and provided smooth delivery. We look forward to seeing you again in the future. Best regards. ^RK
Reviewed Aug. 30, 2023
I was very grateful that Montway's team made the process super easy and great. I was really nervous about the whole process, but it was a great experience. My 2019 Jeep Wrangler was going from New Jersey to California. One of the things that was really hard was trying to time it so I would already be here in time to receive the car. I had to go to this other parking lot place because my building had nowhere for a car to be delivered to. The driver found a place that was relatively convenient.
He did have to unload it. It was at Target. He couldn't quite turn into Target because the parking lot was a little full. So, he did it on the road. I was like, "Oh, my God. Oh, my God. Oh, my God," but he was so nice and professional. One thing that was a nuisance was the driver put the emergency brake on when he turned the car over to me. I was not strong enough to brake off, so he had to help me with that. But I felt like he was so courteous and I was just laughing hysterically. I totally understand why he put the emergency brake on. I know I should be putting the emergency brake on when I'm parking on slopes, and I just don't.
Hello Ashlyn, thank you for choosing Montway and for sharing your experience with us. We understand that vehicle transport can be a nerve-wracking process, but we're thrilled to hear that our team made it easy and enjoyable for you. Your feedback is appreciated. If you ever require our services in the future, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Aug. 30, 2023
Straightforward process. I was able to get a quote online, and I ended up calling and confirming the quote. Montway Auto Transport sent me an email, and I entered my card information. Once they confirmed who the driver was, they took the payment, and we proceeded with pickup. The driver gave me a heads-up on the day he would be there. He called to let me know two hours before he would arrive, and arrived at the right time. So, I was able to time it out well. Montway gave me the best price. You may have to just stay in communication regarding the timing of picking up the vehicle, because Montway Auto Transport uses multiple potential companies to pick up. So, it depends on when drivers are available. Ensure that it aligns with when you need the car picked up/dropped-off.
Thank you for choosing Montway Auto Transport and for sharing your experience with us. We're pleased to hear that our straightforward process, competitive pricing, and clear communication met your expectations. We understand the importance of timing when it comes to vehicle pickup and drop-off. When booking an order with us, it's important to provide us with all the specifics of the load at this time. As we communicate this information at dispatch. If there are ever any discrepancies, Montway should be contacted immediately. If you ever require vehicle transportation services again in the future, please don't hesitate to reach out. We're here to assist you. Safe travels. ^RK
Reviewed Aug. 30, 2023
My girlfriend, who moved from California to Georgia, referred Montway to me to use for my godmother whom I was having to move from Kansas back to California. This was the first time I used a transport service and it was easy. They were fast and any time I sent a message or called, it was answered. I didn't have to wait. Customer service was easygoing. It was as if you were talking to your neighbor.
During the move, I was already on a plane. My godmother's Realtor on the Kansas City end was there to give the drivers the key. On the California end, we had the car delivered to my uncle's house that was up the street from where my godmother was gonna be living. My uncle said, "The gentleman dropped it off. Put the car in the driveway. I handed him the check, and they were gone. It was fast." We took pictures of the car before and after. Everything was fine and the cost was excellent. A girlfriend of my godmother that I knew was gonna be moving reached out to me last night. She asked, "Who did you move for your godmother for the car transport?" They were given $3,000 per car with another company. I told her it was ridiculous and gave her the name of Montway. They're gonna be calling today.
We are truly grateful for your trust in Montway and for taking the time to share your positive experience. Our commitment to providing excellent customer service and reliable transportation is at the core of what we do. We're delighted that you found our team easygoing and responsive, and we appreciate your kind words.
Thank you for recommending us to your friend, and we look forward to helping them with their car transport needs as well. Should you ever require our services again, please don't hesitate to reach out. We're here to assist. ^RK
Reviewed Aug. 30, 2023
The driver called me the night before he arrived. He also called me the morning of the arrival. Everything was fine.
Thanks for choosing Montway for professional car shipping services. We're happy to hear that the driver provided great service. If you ever need to transport your car in the future, please don't hesitate to reach out. We're here for you! ^RK
Reviewed Aug. 30, 2023
Two other companies gave me a low ball quote and they could never find a driver who was willing to drive for that amount. So, they kept pushing me off. When I finally got frustrated and cancelled, I called Montway. The rep gave me an honest quote and they were able to find someone willing to do it for that price quickly. The driver was great once he got here. But there wasn't much communication from when he left California until when he got to Connecticut. Other than that, everything was fine and I was pleased with their service. They were honest.
Hey Susan, thank you for choosing Montway and for sharing your experience with us. We're glad that we could provide you with an honest quote and promptly find a driver willing to transport your vehicle at that price. Your satisfaction is important to us, and we're pleased to hear that you were ultimately pleased with our service. If you ever require vehicle transportation services in the future, please don't hesitate to reach out. We'll be here to assist you. ^RK
Reviewed Aug. 30, 2023
The driver drove off the pickup truck, and I signed his phone. It's a commercial truck, so it had to be on a semi-truck. Everything was fine.
Thank you for sharing your experience with us, Kamil. We're glad to hear that everything went smoothly with the pickup and signing process. If you ever need our services again in the future, please don't hesitate to reach out. We're here to assist you with your transportation needs.
Best,Richard K
Montway Auto Transport
Reviewed Aug. 30, 2023
Working with them was quick and easy. They were quick to respond and they gave me the information I needed. The driver communicated well and showed up when he said he was going to.
Thank you for your wonderful feedback, Stephen! We're delighted to hear that your experience with us was quick, easy, and efficient. Our team values clear communication and punctuality, and we're thrilled that the driver met your expectations.
Should you ever need our services in the future, please don't hesitate to reach out. We're here to assist you. ^RK
Reviewed Aug. 30, 2023
Setting up the service was easy and it was a fair price. I would use them again.
Thank you for taking the time to leave us a positive review! We're pleased to hear that setting up our service was easy and that you found our pricing fair. Your satisfaction is important to us, and we look forward to serving you again in the future should you require our services. ^RK
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