Miracle Toyota of North Augusta Reviews

Later that evening, while my wife and I were out and about, the trunk got stuck in the up position several times. We hoped that this was a post-repair fluke. I also noticed when we returned home the car was leaking oil (as evidenced by oil spots on my new garage floor). I took the car back into the service center a 2nd time to have the oil leak addressed. I was apprised by a service advisor that the automotive tech had neglected to fully tighten a gasket, and that this had been remedied.

The next day, I noticed the car was still leaking oil and that the trunk was again getting stuck in the up position. I took my wife's car back to the service center a 3rd time to have those issues addressed. I was apprised this time by a service advisor that the oil leak was due to the tech not having cleaned up residual oil after the services were completed. I was also informed once again that the trunk had been fixed.

The next day, I observed that the trunk was still getting stuck. I took my wife's car back to the service center a 4th time. I was apprised by a service advisor that a faulty part had been used for the initial repair (I wondered if this was why the respective hydraulic lifts didn't match) and that another would be ordered. I discussed my frustration with a service advisor and asked if it was not customary for a service center, as a gesture of goodwill, to provide at least a free oil change when a customer receives this kind of sustained unsatisfactory service. He kindly obliged.

I returned a 5th time to the service center to have the new trunk hydraulic lift installed. After the repair, I observed that the respective hydraulic lifts now matched, and that the trunk was finally quiet as it opened/closed. I shared this with my wife, who asked me if I had questioned the service center as to whether they had initially placed a used or substandard part on her car, or whether they had only replaced one of the hydraulic lifts (I had wondered the same thing). I apprised her that I had not asked and that I was tired, having had 5 visits within 2 weeks for the same issues.

I provided an account of the aforementioned to the service center manager, and later to the ops manager, who promised remedies. In sum, after spending approximately $2700 for routine maintenance and replacement of trunk hydraulic lifts on my wife's 2018 RAV-4, and after 5 visits and much frustration, the car appears to finally be fixed. I've got my free oil change in pocket, and was later provided a partial refund by the ops mgr for the services rendered. However, I am reluctant to return to this service center.

UPDATE: Summer 2026: I somewhat reluctantly returned to the service center with my truck this time to get the free oil change. I was apprised by the service advisor that I needed $2389 worth of maintenance work. I believed I had recently gotten some of the work taken care of at another Toyota service center. I asked the service advisor if he had access to those records, which he confirmed. However, those records were not reviewed. Had I not kept good personal records myself, and had I taken the service advisor's recommendations, I would have spent $1459 on services I had just had completed within the last 1-2 years. Much more I could say.

Upon cranking the car, the noise was still present. She went back in and was told "the battery and engine just need to 'Warm Up'". She drove the car immediately to CNC repair shop, where they found a severely frayed alternator belt and an alternator that had vibrated to the point of needing new bolts to anchor it. The belt and alternator replacement and labor cost another 1600 (all this was on the same day, so this was not a separate problem). MIRACLE TOYOTA RIPPED HER OFF AND PUT HER IN DANGER OF BEING STRANDED AGAIN.

CNC not only properly diagnosed the problem (which was pretty easy for even an inexperienced mechanic given the circumstances), they repaired the car, offered my daughter transportation home and was professional all the way through. Upon calling Miracle Toyota to complain, their response was, "You have a new battery and we don't refund anything." If I could give them a negative 100 stars, I would. Even the tow truck driver warned her about this place, but I thought the dealership would be the best bet for having an alternator on hand so that she could get the car back the same day -- we rolled the dice and lost. STAY AWAY FROM THIS PLACE FOR YOUR OWN DRIVING SAFETY!!