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About Toyota

Toyota is a Japanese car manufacturer that makes cars, trucks, SUVs and hybrids. Read reviews for their models:

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 2, 2023

We waited 2 years for a Rav4 Prime and the glorious day finally came. We didn't have a lot of room to negotiate but managed to get a hood deflector thrown in and a tire swap. Sale guy was nice...but a sales guy. After being told that many dealers are jacking up the MRSP due to supply issues, or they are selling at MSRP but charging a fortune for paperwork or a second key...we were then told we only get 1 key? I challenged this and pushed back hard to no avail. I spoke with the manager and he guaranteed me that if we were ever in a bind as we lost the one and only key that we would be taken care of and given a vehicle to use. I asked him if we would put that on the contract...and he would not but insisted on "trusting" him.

He told me to reach out to Toyota Canada to get help and push the matter. They of course just refer me back to the dealership to push the matter and take care of me. So I'm on a merry-go-round and It's now been 4 months with no sign of a second key. We've already had a few less than convenient situations with 1 key and I'm sure we will NEVER get the second key and if we do, I'm sure they'll try to charge me a fortune to program it. Love the Prime, not a Toyota fan anymore and would make a different choice next time.

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    Verified Reviewer
    Original review: April 27, 2023

    I had a horrible experience with this dealership. Biggest mistake that I did not check reviews on them before I went there. They are a ripoff. I leased Toyota Highlander from them, signed the papers and when I came home I realized that numbers did not add up. So I decided to go back to the dealer and because it was already late and they were closed, I went right the day after the first thing in the morning. On my way to the dealership I called Greg ** (the sales consultant who made a deal), and explained him my concerns. I told him that I was coming over. He was very disrespectful and hang up the phone on me.

    I went back to the dealer and offered to pay off the car in full just to avoid huge amount that they charged me for no reason. They said that my problem was with Toyota Financial and not with them. I contacted Toyota to pay off the car and realized it was 3800$ payment that I paid upfront that I will lose all these money to get the title. However I’m paying off the car in full not to deal with these people anymore. I would advise everybody to check other Toyota dealers before going there. 48000$ car I end up paying 55000$ 7000$ in taxes and fees.

    3 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: May 11, 2023

    Finally they have resolved, thank you team Toyota.

    Original review: April 5, 2023

    I am writing to express my deep disappointment and utter frustration with the way you have handled the delivery of vehicles. It has been over five months since the launch of the vehicle, and yet you have failed to deliver to pre-booked customers like myself. It begs the question, why did you even launch the vehicle if you cannot meet the demand?

    I pre-booked the HYCROSS ZX(O) (Pearl white) back in October 2022, and yet I still have not received my vehicle. I booked at Ravindu on Victoria road in Karnataka, which is located near your plant. As a loyal customer and a Kannadiga, it is appalling to see that you are giving preference to other states and influential people over your customers in Karnataka. It is unacceptable that you are delivering vehicles to highly influenced people and politicians while ignoring the needs of loyal customers like myself. As a company, you have failed to uphold your commitment to customer satisfaction, and it is disappointing to see the lack of professionalism in your delivery system.

    Furthermore, your booking priorities throughout PAN India are in disarray. It is shameful that customers who booked after me are receiving their vehicles before me, while I am still waiting for mine. It shows a lack of proper management and respect for customers who pre-booked your product. I urge you to take immediate action to address these issues and streamline your delivery process. If you cannot fulfill pre-booked orders on time, then do not take bookings. Your failure to meet the needs of loyal customers like myself will only damage your reputation and credibility in the market. Thank you for your attention to this matter.

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    Verified Reviewer
    Original review: April 4, 2023

    I have a 2019 RAV 4 Hybrid. Bought it brand new. The past 6 weeks my passenger back door has been filling with water after it rains. Only that door. If I open the door, move the weather strip, it pours out. No dirt is in the holes. Called corporate to see Eid. They knew why and they state do needed to take it to a dealership to get diagnosed. Made an appt, was told it was almost $200 to do a diagnostic on my car for this. Went there today and the service guy told me, after waiting 25 mins to even be checked in, it’s a “design defect” and I just needed to “deal with it.” He stated that is what he was told by techs. My car was not even looked at and I had to drive 25 mins to get to the dealership as well as take the afternoon off work to get there because they stated I had to come in during the week.

    I called corporate back again and let them know what happened. Was told they can’t do anything without the dealership doing a diagnostic on my car and I would need to go back to the dealer to get it looked at. So now, I have to go back. To say they do not care about their customers is an understatement! I am so upset I bought from them. I will not be buying another Toyota again since they do not hold their dealerships accountable and blame things on defects. This is the 2nd time this dealership has stated this to me in a problem I was having with my car. The other one was fixed by another mechanic who had brains. I had to pay for it though even though my car was under warranty. Corporate cannot do anything or won’t do anything to help their customers. Horrible!!

    5 people found this review helpful
    Verified Reviewer
    Original review: March 17, 2023

    We purchased the bZ4X on December 8, 2022, with the idea that Toyota had built a reliable all electric vehicle. We purchased the Limited, which is stated as having a 222 mile range. This is greatly overstated, as we had to charge the vehicle at least six times to drive 613 miles. Charging was another issue, as it would never completely charge even after 95 minutes each time we stopped to charge the vehicle. Toyota’s website states a full charge at home can take 9.5 hours. Based on our expectations, and what Toyota states is the expected range, we were mislead as to its capabilities.

    But also based on our apprehensions as to its reliability on staying charged on a road trip, we ended up trading it for a 2023 Toyota RAV4 Hybrid XSE on January 25, 2023, only seven (7) weeks after purchasing the bZ4X. The bZ4X is not a reliable EV. Too much time is spent charging the vehicle, and in cold weather if you run your heater it depletes power extremely fast. It may be an okay commuter car, but for any trips more than 200 miles it is not a good choice. We would like to hear from other Toyota bZ4X owners and hear about their experiences.

    3 people found this review helpful
    Verified Reviewer
    Original review: Dec. 28, 2022

    Toyota has this reputation for great, reliable cars. That may be true but dealing with any issues on a new vehicle is impossible. Nothing is covered. They 100% not on your side. They will actively search out and invent reasons that it isn’t their fault and therefore not covered by warranty. The only reason it exists is to cover their back for recalls. I’m so disappointed in how I was treated as a customer who bought a new car that I actually regret the purchase altogether. I had a serious brake issue that went unresolved until they could “prove” it was my fault. I’m beyond disgusted, not only with the dealership, but the corporate structure that allows customers who spend thousands of dollars on new vehicles and can’t expect a simple issue to be covered under warranty. So yeah, great cars that come with absolutely no regard for their customers.

    7 people found this review helpful
    Verified Reviewer
    Original review: Nov. 11, 2022

    Problem! Everything is great until you run into any sort of a problem. If you need the dealership to fix a mistake on their end or on Toyota's end, GOOD LUCK!!! I have a issue with my 2022 Toyota Tacoma. The issue is with the brake pedal. There seems to be zero concern about the issue or my safety! :-( The dealership where the vehicle was purchased is not helping at all (Bob Tyler Toyota, Pensacola, FL), and I am receiving very little help from Toyota! OMG!!! The situation is extremely frustrating. God forbid you run into an issue and need them to back their product. I don't think there is a plan for that in place.

    8 people found this review helpful
    Verified Reviewer
    Original review: Nov. 10, 2022

    I leased a vehicle with this company and bought it with cash. We unfortunately lost the title for the vehicle in the midst of moving. I have spent HOURS on the phone trying to obtain a duplicate title and it has been impossible to obtain. Every phone call yields a 30-45 minute wait (if not longer), and every customer service representative provides different answers to my questions. The registration in my old state is now expired and I still can't obtain a title to register my car where I live because of Toyota's incompetency. I will never lease a vehicle from this company again.

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 28, 2022

    In 2011 I purchased a Toyota Camry from this location. At the time I inquired about the dashboard being sticky and was told by the salesperson that damage had been done to it by previous owners. When I found out recently there was a warranty extension and brought it to Ryan **'s attention general manager of Lakewood Ranch Gettel Toyota he responded this way

    1. I wasn't the here at the time of sale.

    2. The warranty wasn't in effect at time of sale.

    3. Obviously the salesperson lied to you. Do you believe everything is salesperson says? I don't and I am one.

    4. You're outside of the warranty extension time period.

    5. You know it was fixed that problem a new car come down and let me make you a deal.

    6. Give me $1,600 and I'll fix your dash.

    7. You should have enrolled in our service program then it would have gotten fixed. If you're not in the program why would I do anything for you.

    8. Actually there was an awareness campaign and we were trained to look for this defect.

    9. Our service department was reaching out to customers who had this problem potentially in order to get them in to fix it.

    10. Our technicians aren't trained to look for cosmetic defects.

    11. We don't do warranty upsells not sure how that plays into number 9.

    12. When you came in to get your AC replaced my technicians would have had latex on making everything they touch sticky so they wouldn't have noticed a problem when they took your dash off and no one would have done a thorough report.

    13. Since you've had it this long why not just keep going with the problem

    14 I'll do the install if you buy the dashboard from me

    15. Why did it take you so long to bring it up?

    16. The only way my technicians can fix a problem like that is if you Google it or research it yourself then come in and mention it that would allow us to fix it under the warranty extension. Otherwise we wouldn't have mentioned it

    17. We sent a letter informing you of this (this letter apparently went to the wrong address. I never saw it. When questioned they indeed had the wrong address although their sales department sent hundreds of advertisements to the correct address for purchases of new vehicles). Mr ** stated, "Yeah our sales department is up on all of the current addresses, our warranty department is not."

    In 2014 two class action lawsuits were filed against Toyota for melting dashboards. The company apparently was aware all the way back in 2005 that this was an issue. The national highway transportation and safety administration recognize this as an issue with specifically Toyota Camrys. News agencies across the state of Florida did investigative reports on this issue all prior to 2015 which is the time I purchased my vehicle. The warranty extension wasn't effect and appears as though would have been an effect all the way through 2020. Toyota was also admonished for charging customers exorbitant fees to repair the dash when they knew it was a manufacturing defect along with delaying repairing the dashboards due to an inventory shortage according to the lawsuits.

    Mr ** appears to be more interested in selling new cars than the safety of his customers as outlined in several class action lawsuits and the national highway transportation and safety administration. If you're in a position like this do not feel as though you have to purchase a new vehicle look at the facts check everything that you're being told. There may be a good possibility that you're able to get this problem fixed free of charge. I will continue to press Ryan ** to abide by the warranty extension program is 160 Point vehicle inspection at time of sale Southeast Toyota's guidelines for financing a vehicle informing on social media and consumer websites as well as regulatory agencies that would have oversight over this kind of behavior.

    6 people found this review helpful
    Verified Reviewer
    Original review: Aug. 4, 2022

    We accidentally stopped automatic payment half year before. Now we call and mail form to Toyota Financial Services, unfortunately, almost 6 months we called and sent forms to them, but it still doesn’t work. We are exhausted to contact them less three times every month. Why so difficult to set up an auto pay?

    5 people found this review helpful
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