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Reviewed Nov. 28, 2023
I purchased a 2023 Venza in June and wasn't told until the sale was complete that, due to a lack of chips, there was only one key for the car. I was told a second key would be provided within 30 days. Six months later, we still don't have a second key for our car. My husband and I have both talked with the dealer, the salesman, and the company (by email complaint) and keep being told our key information should arrive within 30 days. It's been 6 months. I am told that the keys can typically be purchased online and I'm certain Toyota continues to sell cars with at least one key. If the keys are that rare, they should cease selling new cars until they have provided the proper keys to existing sales.
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Reviewed Nov. 16, 2023
❌❌❌☠️☠️ WARNING- Do not buy Mirai, Hydrogen powered car and you are going to suffer with poor resale value of car and ridiculous pricing of Hydrogen Gas. Do not fall in trap with 15k free gas card. You get a same car with 60 percent less value at Carmax with no gas card. You will be spending 36 dollars per KG which is very expensive than regular gasoline and you will be spending one dollar nearly for each mile you drive. Is it not cheating?? So many complaints to Toyota and hydrogen gas stations and no one will care for you. And also, you have to drive miles to find hydrogen gas because most of gas stations do not work or have some pumping issues. I am educating car buyers about risk of these cars on financially and mentally. Please take feedback of any Mirai owner at gas stations and you will get same feedback. Beware of free gas card and you will be spending it in months due to high Gas price. Thank you. ❌❌❌❌❌☠️☠️
Reviewed Nov. 15, 2023
Toyota does a great job at a lot of things. Headlights are not one of them. The Prius is supposed to be about the environment as their lights blind me and give me a migraine (I had not known them before these things came out) - wonder what they do to wildlife? And they tend to leave them on all the time (in the name of safety?) - gives me a headache during the day just like at night. The SUVs and trucks are worse - but that is kind of expected for self-absorbed people that drive them as a status symbol and don't care about the environment it would seem. Few of the trucks are used as trucks - they are very pretty.
I have a 98 T-100 with 250K on it - the brights on it are not as bright as the new DRIVING lights which no one seems to use. Nissan has a lower kelvin temp headlight - I love my Altima - I guess I should support them for being better designers (I'm an architect and lighting consultant among other things) - it's all about the detail. The Toyota lights are engineered (that is about material things), the Nissan lights are designed - that is for people.
Good lighting is about the illumination of objects and shielding the source from view to avoid glare - maybe some baffles? And lower the kelvin temp - the brightness is off the charts - any optician can tell you that is bad for you. Everyone knows not to stare into the sun - now it is driving towards me!!! Fix this!!! Get ahead of the class actions suits that are sure to come. These things are unconscionable. I avoid going out driving now as much as possible (along with gun proliferation) - not exactly a stimulant for the economy.
Reviewed Oct. 24, 2023
I purchased new 2023 Corolla Cross back in February. First month of driving I heard low rattling sound coming from engine and started to get louder but I wasted time with two different Toyota Shops. Their technicians were able to hear it but they don’t run any reports, someone else come out to tell you nothing wrong with the car. Not just the engine also transmission sound is loud clicking and cracking sound. Very disappointing. Even a GM of a dealership asked me leave the dealership when I was mad, Do you call this car RELIABLE?
Reviewed July 31, 2023
I have made at least 15 calls and wasted 4-5 hours but no one has been able to assist thus far. Purchased a 2020 Toyota Camry in February of 2020. Purchased at Culver City Toyota (CA). Had the vehicle serviced there until I moved out of Southern Cal in September, 2022. Have been getting that last two services at a new local dealer. Due to my services being taken by Culver City, I had to put out $100+ on my last service for that oil change as well. They brought to my attention the 2 years I have left on the extended service agreement only shows 1 more service to be used? I saw the service screen and it shows that Culver City Toyota has been adding fictitious back placed services that were never performed. The service manager in Culver City said everything looks good to him? The General Manager there, Randy ** has yet to return one of my 5 message requests for a return call. He won't pick up the phone.
The response by Toyota corporate has been just as bad. If I had to do it over again, I would have bought from Honda. Reconsider the brand and stay away from the scammers at Culver City Toyota. Preferred solution: My original extended service appointments back. Plus the extra I had to shell out for an oil change due to the scam.. Toyota Cons: Liars and cheats.
Reviewed May 2, 2023
We waited 2 years for a Rav4 Prime and the glorious day finally came. We didn't have a lot of room to negotiate but managed to get a hood deflector thrown in and a tire swap. Sale guy was nice...but a sales guy. After being told that many dealers are jacking up the MRSP due to supply issues, or they are selling at MSRP but charging a fortune for paperwork or a second key...we were then told we only get 1 key? I challenged this and pushed back hard to no avail. I spoke with the manager and he guaranteed me that if we were ever in a bind as we lost the one and only key that we would be taken care of and given a vehicle to use. I asked him if we would put that on the contract...and he would not but insisted on "trusting" him.
He told me to reach out to Toyota Canada to get help and push the matter. They of course just refer me back to the dealership to push the matter and take care of me. So I'm on a merry-go-round and It's now been 4 months with no sign of a second key. We've already had a few less than convenient situations with 1 key and I'm sure we will NEVER get the second key and if we do, I'm sure they'll try to charge me a fortune to program it. Love the Prime, not a Toyota fan anymore and would make a different choice next time.
Reviewed April 27, 2023
I had a horrible experience with this dealership. Biggest mistake that I did not check reviews on them before I went there. They are a ripoff. I leased Toyota Highlander from them, signed the papers and when I came home I realized that numbers did not add up. So I decided to go back to the dealer and because it was already late and they were closed, I went right the day after the first thing in the morning. On my way to the dealership I called Greg ** (the sales consultant who made a deal), and explained him my concerns. I told him that I was coming over. He was very disrespectful and hang up the phone on me.
I went back to the dealer and offered to pay off the car in full just to avoid huge amount that they charged me for no reason. They said that my problem was with Toyota Financial and not with them. I contacted Toyota to pay off the car and realized it was 3800$ payment that I paid upfront that I will lose all these money to get the title. However I’m paying off the car in full not to deal with these people anymore. I would advise everybody to check other Toyota dealers before going there. 48000$ car I end up paying 55000$ 7000$ in taxes and fees.
Reviewed April 4, 2023
I have a 2019 RAV 4 Hybrid. Bought it brand new. The past 6 weeks my passenger back door has been filling with water after it rains. Only that door. If I open the door, move the weather strip, it pours out. No dirt is in the holes. Called corporate to see Eid. They knew why and they state do needed to take it to a dealership to get diagnosed. Made an appt, was told it was almost $200 to do a diagnostic on my car for this. Went there today and the service guy told me, after waiting 25 mins to even be checked in, it’s a “design defect” and I just needed to “deal with it.” He stated that is what he was told by techs. My car was not even looked at and I had to drive 25 mins to get to the dealership as well as take the afternoon off work to get there because they stated I had to come in during the week.
I called corporate back again and let them know what happened. Was told they can’t do anything without the dealership doing a diagnostic on my car and I would need to go back to the dealer to get it looked at. So now, I have to go back. To say they do not care about their customers is an understatement! I am so upset I bought from them. I will not be buying another Toyota again since they do not hold their dealerships accountable and blame things on defects. This is the 2nd time this dealership has stated this to me in a problem I was having with my car. The other one was fixed by another mechanic who had brains. I had to pay for it though even though my car was under warranty. Corporate cannot do anything or won’t do anything to help their customers. Horrible!!
Reviewed March 17, 2023
We purchased the bZ4X on December 8, 2022, with the idea that Toyota had built a reliable all electric vehicle. We purchased the Limited, which is stated as having a 222 mile range. This is greatly overstated, as we had to charge the vehicle at least six times to drive 613 miles. Charging was another issue, as it would never completely charge even after 95 minutes each time we stopped to charge the vehicle. Toyota’s website states a full charge at home can take 9.5 hours. Based on our expectations, and what Toyota states is the expected range, we were mislead as to its capabilities.
But also based on our apprehensions as to its reliability on staying charged on a road trip, we ended up trading it for a 2023 Toyota RAV4 Hybrid XSE on January 25, 2023, only seven (7) weeks after purchasing the bZ4X. The bZ4X is not a reliable EV. Too much time is spent charging the vehicle, and in cold weather if you run your heater it depletes power extremely fast. It may be an okay commuter car, but for any trips more than 200 miles it is not a good choice. We would like to hear from other Toyota bZ4X owners and hear about their experiences.
Reviewed Dec. 28, 2022
Toyota has this reputation for great, reliable cars. That may be true but dealing with any issues on a new vehicle is impossible. Nothing is covered. They 100% not on your side. They will actively search out and invent reasons that it isn’t their fault and therefore not covered by warranty. The only reason it exists is to cover their back for recalls. I’m so disappointed in how I was treated as a customer who bought a new car that I actually regret the purchase altogether. I had a serious brake issue that went unresolved until they could “prove” it was my fault. I’m beyond disgusted, not only with the dealership, but the corporate structure that allows customers who spend thousands of dollars on new vehicles and can’t expect a simple issue to be covered under warranty. So yeah, great cars that come with absolutely no regard for their customers.
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