Jiffy Lube

Jiffy Lube Reviews

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Overall Rating2.6 out of 5
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Jiffy Lube Reviews

ConsumerAffairs has collected 1,076 reviews and 1,693 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 13, 2023

The other evening, I stopped at Port Townsend’s Jiffy Lube and asked for a price and availability for an oil and filter change on my MB motorhome. I was told the price and that the synthetic oil and the filter are always in stock. Two days later I came in with the motorhome and after checking the details of my vehicle I was asked “What oil do you want” and I responded, “that I needed synthetic oil”. I was told “We don’t have any synthetic oil” and he just walked away. I called after him and asked “When will you have it in” and the response was, “I have no idea” and he continued to walk away but he did turn and say “You can bring your own oil”.

Off I went to purchase 3 five-quart containers of the proper synthetic oil for my motorhome and headed back to get it changed. My engine take 13.2 quarts and I brought in 15 quarts. I explained that the engine would not take all but 1.8 of the quarts. I asked that they not over-fill the unit. After the oil change, I still had one of the containers with about 2 1/2 to 3 quarts in it. When the oil was changed, they checked with the dipstick and determined that it was overfilled and sucked out about a quart or so I was told. The job was finished and off I went a happy customer.

Later that day I checked the oil and found it was way over full. I also had the computer check for the engine oil capacity and it registered over full. I returned and the staff pulled over a gallon of oil out of my engine. I complained that the only way this could have happened was that the engine was not fully drained to start with. Suddenly no one would talk to me. They all walked away. I spoke to the person that did the service, mentioning that I only got a half an oil change as the engine was not fully drained. I was told “Well sometimes that happens” and he went back to work. The only thing I can do is have another oil change to get rid of the mix of old and new oil so I can maintain the engine warranty. A very unhappy customer.

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Reviewed July 21, 2023

I came in to get my oil change around 1pm on 7/21/23. The temperature outside was 111. They pulled me in the bay, turned off my vehicle with no A/C or any air blowing in the garage. They made us stay in our vehicle, never ask or offered water to us the customers. It felt like hours. I was passing out and in. I checked the temperature it was reading about 119 .I will never go to this Jiffy Lube again. They don't care about their customers.... E. Tropicana Ave, Las Vegas, NV 89121. Store number 2030.

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    Reviewed July 19, 2023

    Just had a horrible experience at Jiffy Lube Sault Ste Marie, I'll never go there again. I went to get an oil change and I got the semi synthetic for $89.99, which with tax comes out to $101.68 or close to. So when the guy comes over with the bill and asks cash or debit, I think nothing of it and say debit, he brings the machine over, so I tap my card and away we go...with not much thought. As I get further away I'm like, I should check that receipt, as I do, I see a charge for $127. I look over my receipt and there is a charge for a "special filter" of $15. So of course I call and inquire about it, and he says..."Oh, yes. That's because we had to use a special oil filter for your make of SUV." And I say, "What a Hyundai?" He states, "Yes, all Hyundai and Kia's we are using OEM filters and have to recoup the cost to us." So, I say, "Don't you think this is something you guys should be asking and/or telling the customer beforehand."

    I informed him that I've never been charged for that before at any of the oil change places I've been to, and that I wanted my $15 and the taxes back. He says, "I'll have to talk to someone above me before I can do that." I'm like, "No, you will give my money back..." he goes and does whatever and comes back and says, "Ok sir we will refund you, but just be aware, if you come back there will be that charge." Guess who's never going back to Jiffy Lube...

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    Reviewed July 10, 2023

    Pay Jiffy Lube $114.00 for an Oil Change, Drive 1500 miles and your engine seizes up and they tell you they did everything by the book. There were no leaks noted when I got my Oil Change, but after driving 1500 miles there is oil all over my Undercarriage. How did the Oil Came out. No one knows, Jiffy Lube did everything correctly. When notified of the problem, they send some out to take the oil filter off my car. Why? I was told they have 30 days to settle the dispute, it has been 45 days, and no one From Corporate Jiffy Lube, station where the oil change was done, the insurance company will return phone calls. The life span for synthetic Oil is about 5000 miles, I drove 1500 miles, and I caused the problem. Do your HOMEWORK, do not use Jiffy Lube, unless you want to buy a new engine. They have a lot of BBB complaints, and do the same with all of them NOTHING. The customer is at Fault.

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    Reviewed July 8, 2023

    I needed a oil chage today so I searched an oil change place that might be open today Saturday, I only had today to get it done. I was leaving town again early on Monday for work out of town. Jiffy Lube website as well as the phone message stated that no appointment needed and it is first come first serve. I went to the Spanish Fork Jiffy Lube and pulled in line right behind a F150 that had just pulled in to the only bay that was open. The manager came out directly and took my information and told me it would be a 45 minute wait and then 15 minutes for the service. I felt that was fair. Until after sitting in the waiting room for 1 hour and then to get up and look out to see where my truck was and they had moved it and placed two vehicles in front of my truck without an explanation. I consider myself a patient person, I decided to just walk out and leave.

    I never leave feedback ever. But I was so mad when the workers inside the building treated me so badly as I was leaving I still can not believe it. Anyway I would not recommend going to this Jiffy Lube and will obviously never go back. I will wait until next weekend and take it to my regular mechanic. I will also note that the manager was not to be found and there was four I repeat four workers to change the oil on one F150 pickup took a full hour to do. Still is unbelievable.

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    Reviewed July 7, 2023

    I went to Jiffy Lube for a state inspection and ended up spending $1200 on services I am not sure I needed even though they showed me the “problem“. First they changed my rotors and I returned after 1/2 mile complaining of vibration. They told me the rear calipers needed to be Changed. I returned again after 1/2 mile. Same issue. It was close to closing time and I think they met their quota so he said he would check my tire pressure. They were at 50-76 and should be 32! I think they inflated my tires so I would come back and get more services and forgot to deflate them after the calipers. Never again!

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    Reviewed July 3, 2023

    I went to Jiffy Lube at 8680 Washington Blvd Jessup, MD 20794 on March 29th 2013 for an oil change, tech sold me a air filter and said I needed a filter replacement, and I said okay. A month later my check engine light came on and there was a sound like the ball when you shake a paint can. Took my car to the dealer and was told no filter had been installed and an unhealthy mixture of fuel and oxygen had enter the engine. The repair cost over $1,300 to clean and flush the engine. When I showed the invoice to the mgr, he said they would not reimburse me the repair cost, even though the dealership wrote on the invoice why they had to clean, replace and flush the engine parts. ***Jiffy Lube just do the right thing and reimburse me*** I wouldn't have this issue if your shop had did what they said. It has a been 3 months talking to the Regional manager with no success. I will continue to post updates until this is resolved.

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    Reviewed June 7, 2023

    Needed an oil change and this was convenient. I was greeted and was given options for the oil to use. (One, a synthetic blend that my vehicle does not use.) The employees were friendly. I checked their app for coupons and found a $10 off and showed it to them. They happily took it. I paid and was sent on my way. Leaving from a different direction than arriving, I saw a sign, in front of the building, $25 off the same service. so, I made a U-turn. I was greeted by a different employee and asked to speak with the original. He could not be found. So, I explained the situation. I was told, not asked to go to the waiting room, where he would get with me when he can. After a five-minute wait, I was refunded $15 and dismissed without an apology, explanation and even have a good day. While leaving I spotted the original employee, talking and laughing, in the middle of the shop with others.

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    Reviewed April 17, 2023

    My daughter went to Jiffy Lube on 8295 Biscayne Blvd Atlantic Enterprises in Miami. This place ripped my 22 year old daughter off. She went in for a basic oil change. They told her it was going to $135 for her Jeep Wrangler and they charged her $200. They charged her for engine cleaning and an oil system cleaning. She explained she never asked for this service and they did not care and they made her pay. They took advantage of a young girl. People that work here are the reasons why the consumers do not trust mechanics. ** the zone manager of this Jiffy Lube and ** the manager is a scam artist and stole money from my daughter. ** the zone manager refused to talk to my daughter! Completely unprofessional!

    On top of this the manager **, when I spoke to him said that he originally put regular oil into my daughter's Jeep when everyone knows that a Jeep takes 100% synthetic oil. Also when I spoke to Aaron I asked him if at any point did he tell my daughter that they were doing an engine cleaning and an oil cleaning and that it would be a $50 charge? He said mama contacted the number on the back of the receipt.

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    Reviewed March 31, 2023

    Starting with the positive here: Had an oil changed at the Jiffy Lube location at 8120 Louisiana Blvd NE, Albuquerque this week. I didn't have to wait. The staff acted professionally and was friendly. The place was clean. Now for the bad: They tried to tell me I needed my tires rotated when I just had brand new tires put on (they were obviously still very new - easy to see). They told me I needed new license plate lights which I approved; however, they broke one of the light holders when installing the new lightbulbs but didn't say anything. I noticed once I got home. I had just cleaned the truck and knew this light holder wasn't broken when I went to Jiffy Lube. I called them and they never called back. Very dishonest people. Now I have to get a new lightbulb holder at my expense because of their bad workmanship.

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    Jiffy Lube author review by Lauren Fix

    Jiffy Lube was founded in 1979 when it introduced the first drive-through service bay, making it easier for customers to get their oil changed quickly. Now, there are more than 2,000 franchise locations across the United States.

    • Jiffy Lube Dashboard: Jiffy Lube customers can create a Jiffy Lube Dashboard account on the company’s website. They can keep track of all services performed at Jiffy Lube as well as receive maintenance reminders, promotions and coupons.

    • Franchise locations: All Jiffy Lubes are now independently owned and operated franchises. Consumers support local business owners when they visit a Jiffy Lube. Different locations might have special offers and discounts.

    • Recommendations tool: Consumers can view the manufacturer recommended service schedule for their make and model of vehicle by visiting the Jiffy Lube website. They can then see if there are any coupons for recommended services available at their Jiffy Lube location.

    • Resource Center: The Resource Center section of the company’s website offers informational articles about maintaining a vehicle. It also has tips for driving safely and making an automobile more fuel efficient.

    • Nationwide warranties: Certain products and services come with a warranty. These warranties are honored at locations across the country, so consumers will be covered even when traveling.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

    Jiffy Lube Company Information

    Company Name:
    Jiffy Lube