Jiffy Lube

Jiffy Lube Reviews

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Jiffy Lube Reviews

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    Staff

    Reviewed Oct. 15, 2024

    I have been going to the same Jiffy Lube for over 20 yrs. I refuse to go anywhere else because the care I receive every time I go is amazing. Every single worker is very professional, welcoming and always has a smile on their face. They are excellent at what they do! They’re very easy to talk to and very pleasant to be around. I don’t have any complaints and nothing but WONDERFUL things to say about, Glenn, Ladonne, and Eugene! They definitely deserve the Recognition and appreciation for what they do for this company! Sincerely, Pleased Customer. :)

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    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2024

    I recently moved, so when it was time to go to Jiffy Lube, I was going to a new branch. From the moment I pulled up to wait my turn for service - it was GREAT!. The staff were all working efficiently, quickly, communicating with each other and the drivers. I was given a choice to remain in my car or wait in the waiting room, I stayed in my car. From start to finish, MAY have taken about 15 minutes. The staff were friendly and joked with me a lot, especially when I couldn't remember how to use my turn signals, turn on my lights, etc. Thank you Tualatin Jiffy Lube guys!

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      Staff

      Reviewed July 7, 2024

      The E Washington St Jiffy Lube location gives you the best car care of any oil changing service in the city, if not state. And I don't just mean oil changes. Tire and brake installations are top quality and Manager Ron, along with Joe, Jessica and a couple other attendants, make sure your car leaves in tip-top shape. I have three cars, one being a classic Packard, the others being older luxury cars. Ron and his team handle it all. I hopped around; being satisfied, then dissatisfied with other locations. For the past multiple years, I only go to and recommend Ron, Joe and Jessica at the E Washington Street location. I guarantee...You won't be disappointed!! Thanks you guys!!!

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      Staff

      Reviewed April 19, 2024

      I went to Jiffy Lube frantic because I needed an inspection and my car just had failed for breaks at Pep Boys. Pep boys wanted $1900 to do full break job. Jiffy lube calmed me down and took me through what I needed done, breaks wise, to pass inspection. They saved me 900 dollars on the same job and got me my inspection sticker in and hour and a half. Brian the technician took me through everything that was done and made me feel comfortable and confident. I'm so grateful for the job they did and money they saved me. Thank you guys.

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      Staff

      Reviewed April 5, 2024

      Jiffy Lube in Angola Indiana has restored my faith in humanity. The people who work there are awesome. They truly are and I mean that from the bottom of my heart. I had a teeny tiny little problem and they fixed it for me. I am more thankful than they could ever know and to repay what they have done for me I am going to take them up a truly good lunch for the whole bunch. Signed Carol Jean ** Angola Indiana.

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      CoverageReliability

      Reviewed Nov. 29, 2024

      *This happened at a franchised location in Utah. The parent company owns 7 Jiffy Lubes, and is called Utah Lubricants, LLC. I recently brought my car to Jiffy Lube for a routine oil change, expecting a straightforward, efficient, and convenient service. I was told it would take 30 minutes. However, after over an hour of waiting, a technician informed me that they were "having difficulty getting the plug back into the oil pan." Another hour passed before I was told that they were unable to replace the plug and would need to "upsize" the components. Ultimately, I was informed the oil pan was damaged beyond repair, and that it would need to be replaced. But, the scary part is they told me I could drive my car with their "fix" until the next oil change. I confirmed with multiple mechanics the car is not safe to drive.

      To make matters worse, when I reached out to the company's owner to seek a resolution, he was completely unwilling to accept responsibility for the damage. The owner, with "over 40 years of experience in the industry", blamed it on the previous mechanic and said something to the effect of "this is what happens to the oil pan in old cars". This is not true, and my car is only 10 years old with low mileage for the age. Despite the fact that Jiffy Lube's technicians were clearly at fault, the owner refused to cover the cost of repairing the oil pan. They didn't even offer to refund me for the oil change. As a result, my car is now leaking oil, making it undriveable, and I am facing an estimated $3,000 bill to replace the oil pan.

      I brought in a perfectly functional vehicle and left with a damaged one. Jiffy Lube's incompetence and lack of accountability have caused me significant inconvenience and financial hardship. Their refusal to take responsibility for their mistake is both disappointing and unprofessional. I strongly advise against using Jiffy Lube for any car maintenance services. Their subpar workmanship, combined with a complete lack of accountability from ownership, makes them an entirely unreliable and untrustworthy business. I will never return, even for my on-the-spot renewal each year, and I strongly urge others to seek out a more responsible, professional service provider.

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      Staff

      Reviewed Nov. 26, 2024

      I went to the Maysville Road Jiffy Lube. The young man very patiently kept working and was able to replace my headlight bulb. I travel a lot and this JiffyLube was the only place that was willing to help!

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      Punctuality & SpeedStaff

      Reviewed Nov. 20, 2024

      The staff were great! Explained it all to me and gave recommendations about relaxing certain parts. They were fast and so kind to work with. I went after work and it was stress-free. I will definitely be going back for my next oil change. Thank you!

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      Customer ServiceStaff

      Reviewed Nov. 5, 2024

      I took my car to Premium Velocity Auto dba Jiffy Lube. The technician put more than 6 quarts of oil in the engine that is supposed to be 4.8 quarts. This causes the engine to splash around the excess oil which creates a lot of bubbles. These bubbles when caught in the oil valleys in the head creates a vapor lock and in turn starves the top half of your engine from oil. I immediately contacted Jiffy Lube and their District Manager came to see my vehicle and acted like he was going to take care of everything. He left and called me later and stated 'my boss wants to go to court'. The employee that worked on my vehicle was recently fired and one of their technicians told me it was for messing up cars. I am 57 years old with stage 4 cancer and have less than 6 months to live. To have this happen and for their management to act as they did is very disconcerting. DON"T USE JIFFY LUBE.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Nov. 3, 2024

      I agree with Ray. I would giive them 0 stars if I could. Fifteen years ago, I took my brand new Highlander here for an oil change, and they broke my glove compartment while checking the cabin air filter. I had world war three with the manager, who refuse to do anything about it. As he is now in real estate, I decided, fifteen years later, to give them another chance. The first time, 6 months ago, turned out O.K. Yesterday I called them, told them exactly what kind of car I had, and they quoted me a price of $89.99. I pulled up to the shop, and the garage door on the right was closed. Another car pulled in right in front of me, and the worker told me it would be about 30 minutes.

      As I sat in the waiting room with the other guy, we watched 4 or 5 workers sitting in the corner of the garage, talking and laughing. Nobody was working on his car, and I was waiting in line. When they finally finished my car, the girl charged me $109.99. To her credit, she applied a coupon, after my strong complaint, dropping the price to $95.49. I paid my bill, she handed me the windshield sticker, and I left. I got about 2 block up the road, and notice they had left the backing to the old windshield sticker, which was basically glued on, on the glass. I returned, and insisted they remove the residue. I then asked her, "is this why you HANDED me the new sticker?" I don't know who the manager is today, but I think it's time for another change!!!

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      Jiffy Lube author review by Lauren Fix

      Jiffy Lube was founded in 1979 when it introduced the first drive-through service bay, making it easier for customers to get their oil changed quickly. Now, there are more than 2,000 franchise locations across the United States.

      • Jiffy Lube Dashboard: Jiffy Lube customers can create a Jiffy Lube Dashboard account on the company’s website. They can keep track of all services performed at Jiffy Lube as well as receive maintenance reminders, promotions and coupons.

      • Franchise locations: All Jiffy Lubes are now independently owned and operated franchises. Consumers support local business owners when they visit a Jiffy Lube. Different locations might have special offers and discounts.

      • Recommendations tool: Consumers can view the manufacturer recommended service schedule for their make and model of vehicle by visiting the Jiffy Lube website. They can then see if there are any coupons for recommended services available at their Jiffy Lube location.

      • Resource Center: The Resource Center section of the company’s website offers informational articles about maintaining a vehicle. It also has tips for driving safely and making an automobile more fuel efficient.

      • Nationwide warranties: Certain products and services come with a warranty. These warranties are honored at locations across the country, so consumers will be covered even when traveling.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Jiffy Lube Company Information

      Company Name:
      Jiffy Lube
      Website:
      www.jiffylube.com