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Jiffy Lube

Jiffy Lube

 3.7/5 (290 ratings)
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  • 1 stars
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About Jiffy Lube

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Overall Satisfaction Rating

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  • 3 stars
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  • 1 stars

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Jiffy Lube Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Oct. 8, 2021

Every once in a while we hear a news story about a popular well-known business exploiting their customers. We are told to beware of the auto mechanic because he or she may try to charge for repairs that are unnecessary. I know I sound cynical but it is not my intention. I have been that consumer that has fallen victim to a dishonest business practitioner of a well-known franchise in the past, but that's not why I am writing here today. I want as many people possible to know that the manager of the Jiffy Lube on NE 82nd (JL going forward), JJ ** and her subordinates are like finding a diamond in the rough.

Yesterday I pulled into the NE 82nd avenue JL to get an oil change for a vehicle I just bought. A young lady named Sydney was helping me; she was very pleasant and professional. I didn't have to wait long at all before I was lead into the car stall. After a couple of minutes both JJ and Sydney had serious looks on their faces as they came toward me. I was expecting to hear bad news but I was wrong! JJ and Sydney wanted me to know that the oil in my van was very clean as in I didn't need to get the oil changed. I am very impressed by both these two individuals Sydney and JJ, so much so that I just had to let everyone know about my experience. JJ could have just had Sydney and her crew to do the oil change to make that buck; instead they saved me the bucks and Sydney washed my windows anyway! Thank you everyone at the NE 82nd Avenue Jiffy Lube!

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Rated with 5 stars
Verified Reviewer
Original review: June 18, 2021

I was noticing that my Toyota Aqua was quite jamming when I push the throttle to maximum. The acceleration wasn't efficient as it used to be. I contacted Jiffy Lube's customer support team member to get an advice and he simply asked me to change the engine oil. Jiffy Lube's team came to my house to change the oil and honestly I really feel my car to be as efficient as it was earlier. Thanks to Jiffy Lube for their cooperation and quality service. Moreover, No just this but also I got $5 off discount code for my oil change from **.

3 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: May 17, 2021

    My back was against the wall! I made my daughter a promise to get her car oil changed BUT misunderstood the date. She took time off to wait for me but after three garages I could not get my car in. I went to Jiffy Lube, Whitby as my last resort. Assistant Manager Mark came out and said they only take appointments (COVID) but "I will not turn you away!" He made arrangements with his staff and half an hour later I was on the road with fresh oil and thorough check of my vehicle. Since then I have taken my vehicles to JL three times. I can't believe the competent staff who seem very happy. This reflects on the management to whom my appreciation will never stop. Thank you Whitby Jiffy Lube!

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 14, 2021

    I was going to go to my usual oil change place, but nobody was there, so I went to the new oil change place, Jiffy Lube in Manitowoc, WI. The first thing I noticed was how clean the oil change bays were. Next I noticed how friendly everyone is there. This is a full-service oil change station, and I highly recommend it to anyone. Everyone is competent, and I liked how they communicated with each other while the oil was being changed. Safety first! I have found a new place, and I will be going there from now on! Excellent customer service is obviously one of their priorities, which is something I greatly appreciate.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 7, 2021

    I usually go to Midas for servicing my car but today they didn’t have availability. So, I went to my nearest Jiffy Lube. I was impressed at the attention to customer service everyone in the shop had. I felt special. First time and the team made a great impression on me with recommendations, service, and quality of work. Definitely going here from now on.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 25, 2021

    THEY ARE TRYING TO ROB YOU OF YOUR HARD EARNED MONEY!! DO NOT GO TO JIFFYLUBE. I brought in my brand new 2020 Honda Civic for a simple oil change. I never had any issues on the vehicle and its was only around 15K miles when I brought it in, drove great. 3 months after the oil change the engine blows. I am not a car guy so I send it to Honda, where it is still under warranty. Honda let me know that whoever did the oil change left my oil drain plug loose and it fell off while I was driving, thus blowing the engine.

    For 2 weeks they were impossible to speak with. This morning I got a call saying it's not their fault, they want me to pay for all damages, and they never touched the oil drain plug, they used a special tool. That is a bold faced lie and now I will find myself in court with them. As a fellow consumer I swear to god nobody touched the car outside of Jiffylube in those 3 months, now due to what should be a simple oil change, they are trying to make me pay thousands.

    Worst part is the more I tell this story the more common it seems. I have had a few people hear the story and guess that I went to Jiffylube, because nobody else would have this problem. I beg you for yourself, use Midas, Pep boys, Mavis, ANYTHING BUT JIFFYLUBE. It was convenient for me so I used them, take my advice on that being an unnecessary risk. ***Do not use - will try and rob you if they make a mistake, which very possibly can happen due to their amateur and underpaid mechanics.**** *Ps this is the first review I have ever written, this isn't something I do frequently but these thieves needs to be put out of business.

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    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 23, 2021

    Took our fleet vehicle (F-250) in for a diesel oil change and while was there they went ahead and suggested an engine air filter replacement as well which is fine except they charged $86.99 which is unbelievable and the air filter was changed only 10k miles previously so it seems like they were just trying to rack up a bill instead of replacing needs. Valvoline and Pep Boys right down the road from location both quoted over $40 difference in price for same filter. Needless to say we have learned our lesson and I will make sure to discontinue business immediately. Unacceptable.

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    Rated with 3 stars
    Verified Reviewer
    Original review: Sept. 19, 2021

    Sometimes I don't feel like I'm getting the oil that they state I'm getting and paying for, I don't notice a difference in the alignment etc. I also think that the waiting areas could be better. They are small and not exactly comfortable. I would hope in the future they can provide an app that shows what they did so we can create a regularly scheduled maintenance and I can gauge the service levels and feel better about it and return.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 4, 2021

    They did not properly reinstall a pan on the bottom of my car. It was dragging all the way home. I had to wire it back up and drive back to Longmont. It cost me an hour on the road but they were not interested in compensating for the gas or offering me a future discount. When I said I would not be returning they cheerfully replied that that was 'My decision'. And I replied that they made a decision not to offer me anything for my lost time and money for gas.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 4, 2021

    The manager actually came out to check my car, and was very personable. He explained the procedures necessary and with 2 scenarios even! I would steer others to this helpful shop! They always put the customer's needs first!

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    Jiffy Lube author review by Lauren Fix

    Jiffy Lube was founded in 1979 when it introduced the first drive-through service bay, making it easier for customers to get their oil changed quickly. Now, there are more than 2,000 franchise locations across the United States.

    • Jiffy Lube Dashboard: Jiffy Lube customers can create a Jiffy Lube Dashboard account on the company’s website. They can keep track of all services performed at Jiffy Lube as well as receive maintenance reminders, promotions and coupons.

    • Franchise locations: All Jiffy Lubes are now independently owned and operated franchises. Consumers support local business owners when they visit a Jiffy Lube. Different locations might have special offers and discounts.

    • Recommendations tool: Consumers can view the manufacturer recommended service schedule for their make and model of vehicle by visiting the Jiffy Lube website. They can then see if there are any coupons for recommended services available at their Jiffy Lube location.

    • Resource Center: The Resource Center section of the company’s website offers informational articles about maintaining a vehicle. It also has tips for driving safely and making an automobile more fuel efficient.

    • Nationwide warranties: Certain products and services come with a warranty. These warranties are honored at locations across the country, so consumers will be covered even when traveling.

    by Lauren Fix Auto & Finance Contributing Editor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    Jiffy Lube Company Information

    Company Name:
    Jiffy Lube
    Website:
    www.jiffylube.com