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Jiffy Lube
Overall Satisfaction Rating
3.29/5
  • 5 stars
    72
  • 4 stars
    83
  • 3 stars
    89
  • 2 stars
    32
  • 1 stars
    66
Based on 342 ratings submitted in the last year
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Jiffy Lube

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932 Jiffy Lube Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: April 20, 2019

Great place for an oil change. **, at Jiffy Lube, 164th Ave., Mill Creek, was exceptionally polite and helpful. His team did a great job and were quick to satisfy me as a customer. I would highly recommend this Jiffy Lube to all in the area - great job!!!

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Rated with 1 star
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Verified Reviewer
Original review: April 15, 2019

WORST CUSTOMER SERVICE EVER. Instead of being directed to which bay I should pull into, the staff just stared at me and continued to converse. When I asked for prices she directed me inside. I commented that I just wanted a quote on the oil change. She told me he could offer me coupons. I waited 36 minutes as they lifted the hood of my car and "investigated my issues." He called me over to the computer told me, he didn't offer discounts and that my car was in desperate need of transmission flush, rotation of tires, coolant, air filter and fully synthetic oil change. I advised him that had he enter my name correctly in the computer he see that I had all of that done by them 90 days ago when I was there last!

"Just the Synthetic oil change how much?" He have me a price and within minutes came back in to tell me that my engine is larger than they anticipated and they already started the work, "it would be $35 more." Really? Is this the first time the 5 of you have ever seen a Highlander? 41 minutes later they drove my vehicle out but, didn't call me up to pay, so I asked, they truly said to me they were too busy to cash me out. I waited another 17 minutes, was brought to my car and told by the tech that as a courtesy they vacuumed out my car. NO, there was oil streaked all over my driver side carpet. I couldn't wait to get out of there. Ps, they never turned off my oil change light.

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Rated with 5 stars
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Verified Reviewer
Original review: April 4, 2019

I had a issue with my car having the wrong plug in my oil pan. The Jiffy Lube that I normally attend push my issue off on another location the last serviced my car. But once I arrived and to the General Manager (Jerry **) he had no problem at all fixing the issue at hand. Plus him and his team went above and beyond to make sure the the problem was fixed, and most of all that I left a SUPER happy customer. From here on out this will be the only location that I'll attend, based off the fact I will receive 5 STAR service. I want to say Thank You for the great service Mr. **.

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Rated with 1 star
Verified Reviewer
Original review: March 29, 2019

This store stripped my plug in my oil pan and refused to do anything about it. Now I am forced to go to Jiffy Lube with a temporary plug each time now. I can't go anywhere else to get a oil change. My only alternative is to spend $500+ for a new pan. The corporate office of Jiffy Lube refused to do anything even though local store managers no exactly what happened. Stay away from this store and Jiffy Lube!!!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2019

Stop by and requested a transmission service, transfer gear box along with oil change. The attendant informed that I need to buy all the required fluid from BMW dealer and come back. I spent over $142.00 on fluid and came back the next morning. The next morning, the so called MANAGER stated that they do not perform any of these services. I pointed out that, at the store they have big flyers state and advertises transmission, gearbox and oil services.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: March 23, 2019

Had an oil change at Jiffy Lube and the oil was clean after. So they decided to do that. I then checked my oil filter and they just wiped the old one down to make it look like it was replaced, but it was the same one that I went in there with. They never use that brand so I went from 99-100% sure that it was never replaced. I told the manager and to only his credit. He came back and told me his worker admitted he never changed it. I guess the extra couple of minutes to change the oil filter were too much for him. Unbelievable. Anyway, never again.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 21, 2019

I took my car here for a routine oil change 3/08/2019. On Sunday 3/16/2019 I was on the highway and the hood flew open. Thankfully nothing happened to me or my daughter. I reported this to Jiffy Lube. ** the manager came out to inspect my vehicle. All he did was lift the hood, saw some rust and that the hood wasn’t lining up and said it wasn’t their fault! How can the hood line up when it was just flown open almost off the hinges? He then says it took my tech 3 tries to make sure the hood was secure because it kept popping up. I was not told this!

It’s their responsibility to inform customers of these things so this wouldn’t happen if I knew. I have 2800 bucks of damages and they don’t want to pay but will help me with my deductible if I file with my insurance which I’M NOT! This is your fault! Fix my car! Do not go here. They don’t care about their client’s safety. Do Not Trust JL on 3630 N. Elston Ave Chicago, IL 60618.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 20, 2019

I recommended my friend go to Jiffy Lube in Norman OK to change the oil in her older Ford Explorer because of their advertised prices. When she went in she requested the cheap oil change $23.** and their response was "No problem". After performing the service and attempting to sell her a brake job and various other "services" they told her she owed $56.**... my friend is young and inexperienced in the way mechanics treat women so she paid and left.

When she told me what happened and how much they charged her I called and spoke with the manager, he defended his serviceman's actions and said she hadn't brought the requisite $30 off coupon to get that price. I protested their actions loudly and promised a scathing review but was answered with "It is what it is"... Lord have mercy... For some reason twenty minutes later the manager called me back and apologized asking if my friend could come back and get a refund. This was the right thing to do, however, how many people don't complain? How many people just roll over and say "It is what it is"? Shame on you Jiffy Lube!

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3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 19, 2019

I drive over an hour to come get the service in Chesterton Indiana! Jerry has knowledge and customer service and has what it takes to make return customers!! Thank you Jerry, Bri, Niki!! You all rock!

2 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: March 11, 2019

I went into Jiffy Lube to get an oil change and tire rotation. The guy stripped my bolt then began yelling and saying awful things when I returned to report the damages. I went to tires plus to find out how much to replace the lug nut and oh my God! $125.00, I will never visit another jiffy lube as long as I live. That was the worst experience I have ever had to deal with from a car repair place.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 11, 2019

I took my car to change the oil on the morning of March 11, 2019, at Jiffy Lube, 15121 Frederick Rd, Rockville-MD. After five minutes of analysis, the employee came to tell me that it was necessary to change the oil tank that was leaking. And that additional cost would be $100 for this service. There was no apparent leakage in the car, which was in the body shop recently. I did not accept the service. Half an hour after, I discovered the Jiffy Lube employee had lied. The oil exchange was done at a Shell near my house by an honest person who assured me that there was no hole in the oil tank. How long will these places treat women as ignorant misleading us that way? What a shame!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 2, 2019

On 2-26-19 I had my oil change done at Jiffy Lube. I am a long time customer. Two days later my skid pan came off when I was driving. The technicians had failed to secure it. When I spoke to the area Manager, two different times, these are the memorable quotes. "When I fly on a plane I hope that the pilot can land the plane, that doesn't always happen." The second quote was "If someone wants to sabotage their own skid pan to get a free oil change then so be it." These are the kind of unprofessional and immature young men that represent this company. I should note that they eventually fixed the problem with a zip tie and some of the screws. Stay away at all cost. They are dangerous.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 1, 2019

Went to get a brake job that Stefen had offered during a previous oil change. After informing me that the rotors would need to be replaced, IN TIME, he went ahead and replaced the pads as agreed. After one and a half months, I brought the car back for the store to fix the constant brake squealing that began after they replaced the pads. After again, informing me that the rotors would need to be replaced, IN TIME, Stefen informed me the brakes were fixed and that if the squealing persisted it should go away in a few weeks. After giving the benefit of the doubt, and allowing for a NUMBER of weeks for the squealing to go away, I ultimately went to AAMCO to have the brakes worked on properly. Granted, AAMCO resurfaced the rotors as well, but Jiffy Lube never informed me the rotors were of such immediate importance.

After contacting Jiffy Lube for reimbursement, and speaking with Stefen's manager Mike, they informed me that they would not reimburse my expense as I WAITED TOO LONG to address the matter. Waited too long? I first addressed it after only one and a half months or 45 days, well within normal warranties! Mike further stated that he had worked with Stefen for a number of years and that Stefen had no reason to lie that he had informed me of the importance of replacing the rotors immediately and that declining the replacement was against his advice. No reason to lie? How about covering his own **!

Essentially, this implied that I was the one that was lying! So much for customer service! This advice not only was not given to me at the time the job was done, neither the first nor second time, it was purely given to Mike in hindsight for purposes of CYA. Oh well, I can't force them to do something they don't want to do. But, I can advise to SAVE YOUR TIME AND MONEY if you are thinking of having your brakes done here. My wife ran into a similar brake issue with this store about 6 months ago that also went unfixed after an additional visit for them to remedy the mistake. Lo-and-behold, this also had no bearing with Mike. GO ELSEWHERE. You will likely be going elsewhere later anyhow. Save yourself the time and money!

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 25, 2019

Came in and got out in about 30 minutes. Checked my oil before I went in and after to make sure they performed the services I requested. They did not push any unnecessary services this time around which was nice. This visit and location seemed very good. 2414 Southern Blvd Rio Rancho, NM.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2019

Very dishonest personnel at the 7406 W Central Ave, Wichita, KS. Went in for an oil change with Jiffy Lube coupons for two cars. Called first asking if it would be honored for both car, providing year and make and whether coupons would be honored and was that the total cost per coupon. They assured me that the coupons would be honored for my two cars. Again, before taking the cars in, I was assured by the attendant that the coupons represented the cost.

After waiting over an hour and a half, the attendant comes out advising that the coupons would not be honored and the cost of the oil change would be at least double the coupon price since both cars held more than 5 quarts. I decided I was not going to be ripped off by their facility and left without any service. If they were honest up front, I would probably have had both cars serviced as I needed brakes as well. But since they lied by omission and attempted to defraud me, I would not ever go to any Jiffy Lube. While waiting in the waiting room, other customers were complaining that they were told that they needed additional services that they knew were not correct. STAY AWAY ESPECIALLY IF YOU ARE A WOMAN.

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Rated with 2 stars
Verified Reviewer
Original review: Feb. 11, 2019

I went to Jiffy Lube today 2/11/2019 for an oil change because they list various other services included with this. The first on the list is they check transmission fluid. When they were finished and were reviewing what they did I asked if my transmission fluid was low. The man said he didn't know as they couldn't check it. When I asked why as it was included on their list he stated they can only check dip stick transmissions and my jeep has a cap and they don't have the equipment. Really? Maybe that should be posted that cannot check any Jeep tranny fluid. After I paid $50.96 cents for an oil change I now have to go to the mechanic to have tranny fluid checked and pay for that. Had I known this in advance I would have just had the mechanic change oil when checking tranny fluid and only had to pay once! Very Unhappy!!!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 6, 2019

This wasn't the first time I used the Mai St location in Summerville, SC but it will be my last time. When I was there I noticed they called the Manager down under my car, given your only allowed to sit inside the lobby you can not hear or see what goes on. I finished up paid what I thought was too much and left, by the time I had driven 1 mile I could smell oil burning from under my car. I waited a couple days thinking it was nothing more than spilled oil, however, it did not stop so I took it back thinking maybe something was loose. I noticed he got my tag number and went back into my file and was typing, when he came out he said "I told you there was a leak under there, I even wrote it on the ticket!" When I told him there was NO Leak when I came here, he did NOT tell me there was any leak when I left I could see he was going to continue to lie so I left. I would NOT use this place for service of any kind!

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 3, 2019

I went to Jiffy Lube #780 on January 2, 2019 to get new wiper blades. While their the worker told me I'm due for an oil change also. I agreed to have the oil change also. The worker returned to the waiting room where I was at and informed me that my rear brakes are going bad. I informed him that I'll take care of that another day. The worker returned and told me that the air pressure was low in tires and that he'd fill them. When they were done with my car they moved it outside and then charged me $180.15. After paying the price I was given an invoice and my car key.

The invoice had the signature that I used on the credit card swipe machine transposed on it. I left and got into my car and noticed that the windshield was cracked. I informed the worker at Jiffy Lube and he said it cracked prior to service and that it's written on my invoice. I stated that it wasn't cracked when I drove my car to the Jiffy Lube shop and handed it over to them. I asked why wouldn't they mention it to me if it was cracked prior to service. The worker stated that their procedure is to document it on the invoice. This is the same invoice that they create after the service is done and is given to the customer after they pay the bill.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 30, 2019

I changed my car batteries after advice from a Jiffy Lube associate even though the original battery did not have any major issue. There was a minor delayed cranking before the Car started that the associated attributed to a Battery issue. The original battery lasted 6 years and the car never had to be jump started. This new battery lasted only 1 year and 25 days. It had to be jump started twice after the 1 year mark. They install inferior batteries that only last the lifetime of the warranty and has only that much Acid inside to last that long. After the 1 year mark they do not support and just say Sorry. Absolutely no customer service for a dissatisfied customer. This happened at the Jiffy Lube at 300 W Plaza Dr, Mooresville, NC 28117.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 24, 2019

I took my car to Jiffy Lube for an oil change and two days later when I started driving my car it stopped in the middle of the road. I have never had an issue before with my car. Took the car to service by a dealership and was told that Jiffy Lube put the wrong oil in my car and had to pay again for them to pull the oil and do a new oil change. I went back to Jiffy Lube to get at least refunded for their stupidity and they refused. They have messed my car up and will pay for it. Beware!

5 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Jan. 24, 2019

The top price rated for an oil change using synthetic, is a $70.00 service total. The most expensive antifreeze is about $14.00 a gallon,(which I had just serviced) but they said was low. The pricing I used above is including labor in most shops locally. We have been Jiffy Lube customers for years, but $109 service cost is a little steeper than what they used to charge, and they got the wife on using synthetic - instead of the mix which I prefer. Trust is the big factor for me, and I will be thinking twice before visiting Jiffy Lube again.

4 people found this review helpful
Customer increased Rating by 1 stars!
Verified Reviewer Verified Buyer
Resolution response: Feb. 17, 2019

**UPDATE** JiffyLube Corporate Office based in Texas recently contacted me requesting me to e-mail them the invoices for the repair of my car and they sent me a check to reimburse my expenses.

I'd like to express my appreciation for D'Evelyn and Ron of JiffyLube Corporate office for settling my case and restoring some of my faith to JiffyLube. Of course, I would also extend my thanks and gratitute to the Florida Department of Agriculture and Consumer Services for mediating this process and also to Atty. Mike Sechrest who tried to contact the Gainesville JiffyLube franchise managers negotiating for the reimbursement, however, as expected the local franchise managers said there was nothing they could do but escalate my case to the corporate office, shame on them.

Upgrading my star-rating from one to two star.

Original review: Jan. 21, 2019

I went for an oil change on 1/12/2019, everything seem to be ok when I drove the car home after that, however, couple of days after when I was driving on my way to work around 6am when it was still dark, I noticed that my car front lights were getting dimmer and to my horror they all went out and the steering wheel was getting harder to maneuver. I was very lucky that I did not figure in an accident and made my way to my office and half-way through the parking area my car totally died out.

Around 10am my colleagues who were knowledgeable with car mechanics helped me check what had happened with the car and found out that the hood pole melted on the positive transmission of the battery. Apparently, the Jiffy Lube guy who changed the oil on my car did not properly place the pole hood properly so when the car was running it was displaced and landed on the battery. I bought this car sometime June 2018 and never had issue with this car, I drove it from home to work and on one occasion to Orlando (130 miles from Gainesville) and I never had any problem. I contacted Jiffy Lube directly and told them what happened and after their manager took a look at the car they decided that it was not their fault since the pole hood holder was broken in the first place.

Now this claim is contentious because if it were broken before I brought the car to their service station I would have experienced this issue long time ago. Most likely what happened is the repair guy broke the pole hood holder while he was doing something with the car and did not advise me. Since they will not own up to their negligence or lend partial support to fix the issue I have filed an official complaint to the Florida Department of Agriculture and Consumer Services. Currently checking with my lawyer due to life endangerment due to their lackluster service. Avoid going to Jiffy Lube if you can, there are other more reliable and competent service centers around. They will just leave you hanging in the air something happens to your car due to their negligence.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 18, 2019

I arrived at Jiffy Lube to a seeming nice gentleman saying he would get my oil change done as soon as they could, this was the ONLY good experience from this facility. After telling them I only wanted a basic oil change this same gentleman proceed to argue with me about what I previously put into my car and how what I'm choosing to put in now isn't good for it... WELL THEN why do you offer that?!? Not only that but why would ANYONE pay over $40 for an oil change??

I really wish this was my only issue with Jiffy Lube but it isn't. After they were done the oil change they asked me to come out to discuss my level from the tests they ran... Tests which I did not ask for nor did I consent to them doing. According to them I needed a new battery, new windshield blades, new filters (with the whole song and dance about how it is bad for you and for your car), all my fluids were extremely low and my tires needed to be replaced... YOU ARE JIFFY LUBE NOT A TIRE PLACE.

At this point I am beyond annoyed and call my husband because all I wanted was a basic oil change. I explain what they are wanting me to pay for (knowing full well I will not be paying for any of that). He proceeds to tell the guy where to go and he shot back, "Well if your car breaks don't call us..." WHAT THE HECK?!? $60 later I can assure you I will not be back NOR will I ever recommend anyone to go to a Jiffy Lube. Moral of this review go to Canadian Tire, get the oil and a new filter and do it yourself..

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2019

My husband and I went to Jiffy Lube for a rear drum brake job, and left with misdiagnosed oversized drums, which they tried to blame on my master cylinder, and no hydraulic pressure, which I assumed was from the brake line that they cut. I picked up my car, and almost crashed in their parking lot. They have only refunded me what I had paid in their services, but that doesn't include the tows, and extra repairs, such as the line bleed. Oh... I am also banned from Jiffy Lube.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 5, 2019

Took my car in for ONLY oil and filter change. As usual, I refused to purchase new air filter. As I wait, I notice several customers are getting new radiator caps. Radiator caps? That's strange. Then, manager shows me MY radiator cap. Says it failed their pressure test. Well they chose the wrong person to pull that trick on. I know cars, and I know radiator caps. And I knew my like knew radiator cap was not bad. They shrugged to indicate I was making a terrible mistake for not buying their new cap. After I left, I checked the radiator cap - it was fine and held pressure as it should. OK, maybe their test equipment was faulty and they were not aware. That is not likely. But otherwise, they were just scamming their customers.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 4, 2019

So I usually do my own maintenance on my vehicle for this reason. I have the flu and my truck needed an oil change, I had already bought the oil and filter. So when I left the doctor's office there was a Jiffy Lube across the street. So I told them just want a oil change with my oil and when they get done, they still charge me $31.99. That’s what I paid for the oil. So if I was you and you have your own oil and stuff go anywhere else and it will be $10-$15.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 30, 2018

When I arrived to the Jiffy Lube on Marks St in Henderson, NV. I asked if they could repair my driver rear tire, that my engine light was lite and wasn't and that my trans fluid was low. Well after my oil change, I asked if my tire was repaired and the tech started they didn't do that and I could go to Discount Tire. I asked if my trans fluid was filled and the man stated yes. Well on the print out it stated low for trans fluid and not fluid added. I noticed they never filled that trans fluid. The only good part was going to Discount Tire for new tires but I had to get trans fluid from O'Reilly and fill my own trans fluid. This is the second time they didn't stop off fluids. Last time my brake fluid was low and never filled it. I will never go back to Jiffy Lube and you are lucky my car never had a problem due to your inept service. You are overpriced and do not provide a good service. I am dumbfounded by how awful your service is and I will never be back.

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 29, 2018

I went to Jiffy Lube recently and asked for an oil change only. I was charged 104 dollars which is outrageously exorbitant. All kinds of unnecessary services were added, possibly to pad bill. Some of these added services included "checking windshield washer fluid level, checking light bulbs" just to name a few. Terrible business model. Do not use.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2018

My daughter brought my car here the begin of Nov. and that was basically the end of my car. She Paid 76. dollars for the oil change which is crazy, but they didn't put the oil plug back correct and it blew my engine. Store Manager would not even phone me and let me know where I stand. Thank you to Heartland Automotive, They Jumped in and got my engine replace and sadly that engine was knocking after just a few days. They sent my car back to the same shop. They use a individual shop for their engine replacement and then second engine blew, that is what the Mechanic told me. Jiffy Lube is standing by their claim it was my starter. They had given me a rental, but later retro canceled it without notice. VERY disappointed with my entire experience. 2 Months have passed and I have NO car.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2018

I'm serious when it comes to reviews. I've been waiting for this moment for a long time. Here is my review of the Jiffy Lube. I visited in Tucson across from Holy Hope Cemetery on Oracle over 10 years ago. I went in for an oil change and afterwards I was harassed about fixing everything else that was wrong with my car. I told him to give me my car keys or I would call the police. There I said it. I felt awful and I felt taken advantage of. I can only imagine the crap that females have to go through with pushy knuckle dragging salesman/mechanics...

Go to Midas instead. I told the Midas guy what happened and he said; "Oh no. We don't do that, we give you a list of what's wrong with your vehicle and it's up to you if you wanna fix it or not." The moment he told me that after giving me my receipt and diagnostic info I walked out of Midas with a spring in my step and a smile on my face.

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3 people found this review helpful
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Jiffy Lube expert review by Lauren Fix

Jiffy Lube was founded in 1979 when it introduced the first drive-through service bay, making it easier for customers to get their oil changed quickly. Now, there are more than 2,000 franchise locations across the United States.

  • Jiffy Lube Dashboard: Jiffy Lube customers can create a Jiffy Lube Dashboard account on the company’s website. They can keep track of all services performed at Jiffy Lube as well as receive maintenance reminders, promotions and coupons.

  • Franchise locations: All Jiffy Lubes are now independently owned and operated franchises. Consumers support local business owners when they visit a Jiffy Lube. Different locations might have special offers and discounts.

  • Recommendations tool: Consumers can view the manufacturer recommended service schedule for their make and model of vehicle by visiting the Jiffy Lube website. They can then see if there are any coupons for recommended services available at their Jiffy Lube location.

  • Resource Center: The Resource Center section of the company’s website offers informational articles about maintaining a vehicle. It also has tips for driving safely and making an automobile more fuel efficient.

  • Nationwide warranties: Certain products and services come with a warranty. These warranties are honored at locations across the country, so consumers will be covered even when traveling.

  • Best for: Jiffy Lube caters to those who want their vehicles serviced quickly.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Jiffy Lube Company Information

Company Name:
Jiffy Lube
Website:
www.jiffylube.com
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