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Jiffy Lube

Jiffy Lube

 3.7/5 (290 ratings)
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  • 1 stars
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About Jiffy Lube

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Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

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Jiffy Lube Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: June 18, 2021

I was noticing that my Toyota Aqua was quite jamming when I push the throttle to maximum. The acceleration wasn't efficient as it used to be. I contacted Jiffy Lube's customer support team member to get an advice and he simply asked me to change the engine oil. Jiffy Lube's team came to my house to change the oil and honestly I really feel my car to be as efficient as it was earlier. Thanks to Jiffy Lube for their cooperation and quality service. Moreover, No just this but also I got $5 off discount code for my oil change from **.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 17, 2021

My back was against the wall! I made my daughter a promise to get her car oil changed BUT misunderstood the date. She took time off to wait for me but after three garages I could not get my car in. I went to Jiffy Lube, Whitby as my last resort. Assistant Manager Mark came out and said they only take appointments (COVID) but "I will not turn you away!" He made arrangements with his staff and half an hour later I was on the road with fresh oil and thorough check of my vehicle. Since then I have taken my vehicles to JL three times. I can't believe the competent staff who seem very happy. This reflects on the management to whom my appreciation will never stop. Thank you Whitby Jiffy Lube!

3 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 14, 2021

    I was going to go to my usual oil change place, but nobody was there, so I went to the new oil change place, Jiffy Lube in Manitowoc, WI. The first thing I noticed was how clean the oil change bays were. Next I noticed how friendly everyone is there. This is a full-service oil change station, and I highly recommend it to anyone. Everyone is competent, and I liked how they communicated with each other while the oil was being changed. Safety first! I have found a new place, and I will be going there from now on! Excellent customer service is obviously one of their priorities, which is something I greatly appreciate.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 7, 2021

    I usually go to Midas for servicing my car but today they didn’t have availability. So, I went to my nearest Jiffy Lube. I was impressed at the attention to customer service everyone in the shop had. I felt special. First time and the team made a great impression on me with recommendations, service, and quality of work. Definitely going here from now on.

    3 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: Jan. 12, 2021

    Quick drive and is always willing to help out. They make sure the job is done and is done right. The Jiffy Lube on Baymeadows is the only one that I come to. No matter what side of town I live on I will always come to this place. Ken is the nicest person and Aaron always has a smiling face.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 25, 2021

    Bottomline: Do NOT jeopardize your car maintenance by getting service with Jiffy Lube! If reliability of service and risk of damage after service are not your top priority, at least DO NOT get the service done in store #01051 (2310 SW Archer Road, Gainesville, FL 32608). 
Longer version: I had a three day trip to Orlando and Miami, followed by the International flight of my family. We had prepared for the trip.

    On Sunday morning (June 20) I took my car (2018 Toyota Sienna) to Jiffy Lube for oil change. I was initially satisfied with how quick it was done. Then right before we left Gainesville, traveling less than 15 miles since the oil change, the engine oil light turned on. I took the car to the closest Jiffy Lube (Tower Road) which was closed. I parked the car there overnight to prevent engine problem.

    Monday morning, the Jiffy Lube staff at that store checked the oil and confirmed it’s completely empty. He examined the filter and said the filter gasket has been tightened up too much and thus broken into two halves. He fixed the issue and refilled the oil. 
Right after the fix, I took my car to the previous Jiffy Lube store on Archer Road and explained to the manager what happened and said I will follow up after my trip. As a result of the oil change issue, I missed my hotel reservation and was at the risk of missing the international flight, let alone the potential risk of engine break down (several thousand dollars), risk of someone breaking through my car parked overnight at the store spot, and putting my family’s safety in jeopardy.

    
Once I returned from the trip, I went to the Jiffy Lube store at Archer Road and talked to the manager and assistant manager, more than ten times in person and over the phone. They delayed any response saying they needed to talk to their upper managers, and refused to accept full responsibility for their mistake, by at least refunding me what they had charged for the oil change. They tried their best to refuse by putting all decision making responsibility on higher management, and then not accepting it.

    
Last time I went there in person to discuss it with the manager. The manager told me to stay in the lobby while he and the other person were working on the cars. From 10:10 AM to 10:40 AM, they worked on 4-5 cars without respecting my time, and refused to talk, so I left. This whole back and forth took 25 days. To conclude that, I will NEVER EVER go to jiffy lube again to get any car maintenance. I discourage you from doing so. What price are you willing to pay and how much risk do you take, in exchange for a little faster service? THINK TWICE!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 15, 2021

    The minute I pulled in, the workers were so friendly and helpful! They were also super efficient and quick and educational on which oil is best for my car that will last the longest. Will definitely be coming again.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 20, 2021

    Took my Subaru in for a differential grease drain and refill. They did not put grease in the differentials and my car broke down 2 days later with a destroyed transmission. I had to have a rebuilt trans. installed at a cost of $8400.00. DO NOT GO TO Jiffy Lube, you will be sorry!

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: June 5, 2021

    On 3/20/21 I took my vehicle to Jiffy Lube location #917 in Deer Park, NY for a simple oil change, the following day I discovered that my lower engine cover was not secured correctly resulting in it being torn off.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 20, 2021

    I went in and got a oil change in my 2007 Jeep Commander. 2 days later my check engine light came on so I took it to the shop coming back with a code that's saying wrong oil. So I took it back and let them know. The manager kept saying that's not possible.. So I went back and forth and asked for mine managers number. He then agreed change it out... Long story short 2 weeks after this my engine blows. I opened my hood & the cap where you put the oil in and it was up in smoke. Please give me feedback on what I should do the didi take my car to open the motor and start the investigation the district manager called and saying if it comes back not their fault. I have to pay for the diagnosing it. Has anyone been through this...

    5 people found this review helpful
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    Jiffy Lube author review by Lauren Fix

    Jiffy Lube was founded in 1979 when it introduced the first drive-through service bay, making it easier for customers to get their oil changed quickly. Now, there are more than 2,000 franchise locations across the United States.

    • Jiffy Lube Dashboard: Jiffy Lube customers can create a Jiffy Lube Dashboard account on the company’s website. They can keep track of all services performed at Jiffy Lube as well as receive maintenance reminders, promotions and coupons.

    • Franchise locations: All Jiffy Lubes are now independently owned and operated franchises. Consumers support local business owners when they visit a Jiffy Lube. Different locations might have special offers and discounts.

    • Recommendations tool: Consumers can view the manufacturer recommended service schedule for their make and model of vehicle by visiting the Jiffy Lube website. They can then see if there are any coupons for recommended services available at their Jiffy Lube location.

    • Resource Center: The Resource Center section of the company’s website offers informational articles about maintaining a vehicle. It also has tips for driving safely and making an automobile more fuel efficient.

    • Nationwide warranties: Certain products and services come with a warranty. These warranties are honored at locations across the country, so consumers will be covered even when traveling.

    by Lauren Fix Auto & Finance Contributing Editor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    Jiffy Lube Company Information

    Company Name:
    Jiffy Lube
    Website:
    www.jiffylube.com