Jiffy Lube Reviews

Jiffy Lube sent us on our way. Over the next two day we noticed the car sluggish and the interior warning lights where coming on. My husband works for an Oil Delivery Firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to fix our 2006 Hunyadi Sonata. I called Jiffy Lube and asked if they fixed oil leaks and Adam at Jiffy Lube told me they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil overflowed and then drained into the alternator and Battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem. I drove the car home and all the interior warning lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership fore the new alternator.

Right now, I have spent $908.00 repairing the Jiffy Lube damage.

Damage Resulting Engine had to be cleaned, new battery and new alternator.

As my husband started the car and started heading down road, he heard a loud bang, and the car was very loud. The oil filter was found about 50 yards from jiffy lube but there wasnt any traces of an oil leak anywhere. Needless to say, they blew my engine the day before my vacation. They were cooperative at first, paid for a rental car in which we still have. They first said it was faulty oil filter but then with there not being oil anywhere. They told me to go on vacation and they would take care of it. After speaking with my dealership that sold me car, done all my services and oil changes, they told me my warranty was void if they put in used engine. My car is a 2007 Toyota camry

This is the full note which I will be happy to send to you all:

"Technician found the engine oil drain plug was oversized; was leaking and had no drain plug gasket. The technician found a Jiffy Lube sticker on the windshield for the last place to change the oil on this engine. The technician removed the drain plug, and found the treads were torn and bad. The technician recommends a new engine oil pan to repair it 100 percent. It costs $ 704.00 for parts and labor ( before tax) to replace the engine oil pan ( includes pan part #30777698, gasket, etc.) Customer was advised, and declined oil pan replacement at this time . Technician was able to put another (longer) oil drain plug in for now. It seems to be holding fine at this time and not currently leaking. The technician is not able to guarantee that it will not hold all the way, and that it will not leak. The technician still recommends a new oil pan to repair. The customer declined, and will take the car back to Jiffy Lube."

According to the findings and the damages to my Volvo, I strongly put all the responsibility to the Jiffy Lube Company, especially the manager and employees at that store, and I request that Jiffy Lube to pay the full amount for the repair per professional advice of Ravenna Volvo-- as soon as possible to prevent further damage .

I will forward this letter to Consumer Report Agency to let them take into the matter.

07/26/2011

in addition, the Acura mechanic told me that the engine under shield does not have to be removed to change the oil. I assume Jiffy Lube removed the engine shield in an effort to find a partially worn part that could be replaced. I wrote Jiffy Lube telling them that the damage was their responsibility and asking for reimbursement. The store manager called me but again would not take responsibility for the damage.

After finishing up, the Jiffy Lube employee made sure to show me the oil level with the dipstick, which was at the proper level. I then headed straight back onto the interstate and proceeded toward Utah, only stopping twice for gas. I have receipts from the beginning of the day where I purchased a coffee at Starbucks an hour before going to Jiffy Lube, their own receipt, the receipts for my gas stops, and the receipt from the tow truck driver who ultimately ended up towing my car after the engine failed due to a catastrophic loss of oil at highway speed. I literally have the entire day documented from beginning to end.

About 200 miles after Jiffy Lube's oil change and in a very remote area in Utah, my car emitted a sudden loud bang from the engine compartment and immediately began trailing an incredibly large amount of blue smoke. After immediately pulling to the shoulder and shutting off the car, an oil slick was observed behind the car that I would estimate at to be a few hundred yards in length. All remaining oil drained out the bottom of the motor within a minute or less as my girlfriend and I watched.

After having the car towed to my mother's house and assuring she was stable at the hospital, I slid under my car with my digital camera and discovered the oil drain plug was completely missing. The threads, however, were in perfect condition. I captured several high-quality images of the missing plug, the condition of the threads, and the underbody that was coated in oil. All of the images were timestamped and geo-tagged, as that is a feature of my smartphone.

The only possible explanation is that Jiffy Lube (actually owned and operated by a franchise owner based in Utah -- Griffin Fast Lube) simply finger-tightened the oil drain plug but neglected to torque it down properly. It slowly vibrated loose throughout my trip, until it ultimately fell out, rapidly draining all of the oil at highway speed (~75mph). This caused the engine to be destroyed. It is common knowledge that when oil is lost, that is the result and it takes only seconds to occur. This is especially true for a vehicle such as mine, which is a high-performance sports car equipped with a turbocharger.

performed the service.

2) Receipts for each time I stopped for gas. These are the only stops I made, and the timestamps on the receipts reflect that.

stopping for gas twice.

conditions he encountered when he arrived to tow us.

5) An immaculate digital camera picture showing clearly that the oil plug is missing and the threads are perfect. The photo contains an embedded timestamp and geo-coded location coordinates. I also emailed the photo to several family members, co-workers, and even my landlord, which also proves the date and time the photo was taken.

6) A photo (also timestamped and geo-coded) showing the odometer reading on the car, as it was dropped off by the tow truck in my mother's driveway.

7) An actual GPS log of my trip, starting from my apartment in downtown Denver to my ultimate destination.

I feel that I have a very strong case backed by a very large amount of evidence. Besides the obvious cost of the blown motor, I have also incurred significant loss of wages and continue to (I am an independent contractor and currently have no vehicle), very expensive tow charges (due to the remote area), significant expense getting back to Denver from such a remote city (no airport), and many other hardships, both financial and emotional. Further, I have a large collection of receipts, official paperwork, and other evidence (both physical and electronic) to back up every dollar that I have lost due to this incident.

After resolving my family emergency, returning back to Denver, and exploring my options for the situation, I had the car towed to a Subaru dealership of my choice. I was very careful about the chain of custody of the vehicle. I have also maintained extremely detailed notes of all my correspondence with Griffin Fast Lube d/b/a Jiffy Lube, including digitally recording all telephone correspondence.

The service manager at the Subaru dealership was made aware of the sensitive nature of the situation and has been wonderful in accommodating all of my requests. Upon receiving the vehicle, they placed it on a lift and took several digital photos as well. These were provided to both my self and the management at Griffin Fast Lube d/b/a Jiffy Lube.

Upon initial inspection of the vehicle, metal shards were discovered in the oil filter, some of which was indisputably identified as bearing material. The Subaru dealership's repair shop verified that was indicative of severe engine damage due to a catastrophic loss of oil at highway speed, which was caused by Jiffy Lube's neglect to tighten the oil drain plug.

Subaru's recommendation was for a full engine tear-down to attempt to determine the extent of the damages. This report and recommendation, along with their digital photos were furnished to Griffin Fast Lube's management. Griffin Fast Lube subsequently sent two representatives down to inspect the car. The Subaru service manager assured me they were not allowed to put a finger on the vehicle, and he personally accommodated their requests (simple ones, such as opening the hood, etc.) to take pictures and hear the car idle. Their representatives were also shown the metallic fragments that were in the oil filter.

The next day, I received an email from Jeff **, the Regional Manager for Griffin Fast Lube d/b/a Jiffy Lube in Colorado "congratulating" me on my car, which he said had no damage. He stated that his representatives who spoke with the Subaru mechanics were told that the car was in "great operating condition" and sustained "no damage." Admitting fault for the missing oil drain plug, he cheerfully offered to compensate me for the tow, the diagnostics done by the Subaru dealership (which the service manager referred to as "just scratching the surface"), and to pay for me to return to Utah to pick up my car.

Stunned and absolutely beside my self after reading Jeff's email, I contacted the Subaru service manager and informed him of Jeff's claim that the vehicle had no damage and that he was told that by the Subaru dealership. Indeed, the service manager confirmed that no such statements were made--quite the contrary. Jeff, his representatives, as well as the senior management at Griffin Fast Lube received the same report as I did, telling of metal chunks and bearing material in the oil filter and recommending nothing short of a complete engine teardown.

They are attempting to deny compensation for anything other than the tow expenses and the diagnostics performed by Subaru which only confirmed that there was serious engine damage, which is absolutely unacceptable.

About 4 hours later while driving, I started to hear a periodic grinding sound. At one point, I had to get the vehicle to a shop, I had 3 places who took a look at it.They all said that it was something with the rear differential. After the 3rd shop looked at it, I had it towed to Quality Transmission. After they looked at the vehicle, I had them get in contact with Juan from Jiffy Lube. I filed a claim,# *******.

My engine is damaged beyond repair. Jiffy Lube has not assumed responsibility of the rental car. I've missed 12 hours of work due to dealing with this and while Jiffy Lube assured me they would return my car to the same or better standard, the offer they are making me is unacceptable. Honda, my insurance company and everyone else I've contacted has advised that anything less than a Honda certified engine installed by Honda is unacceptable. Jiffy Lube has located an engine (2010 Honda Fit) with 4000 miles and have offered to have it installed by "their" people. They have told me that the dealership is too expensive and they will not pay for it.

However, if the engine is not certified and installed by Honda, my warranty with them on the engine is negated. Jiffy Lube has offered to warranty the questionable engine but here is my concern: A Jiffy Lube warranty is not nearly the same caliber as a Honda warranty. I know that if something goes wrong with my car, I can go to any Honda and it will be fixed. I do not have the same faith in Jiffy Lube at this point due to the quality of work I've witnessed so far and the way I have been treated as a customer in this situation. I've been told I can take this offer or leave it, but this is all they are willing to do for me after destroying my brand new car.

Everything seemed alright until I had my vehicle in to have my mechanic look at a noise the car was making. I figured he already had the car and asked him to do an oil change as well. He called me and asked, "Where did you get the oil changed last?" Sheepishly, I answered, “Jiffy Lube.” He then proceeded to tell me how they had stripped the screw in the oil pan, and then apparently to cover it up and get on with their day, somehow glued it in. He tried for hours to get the screw out only to find out once it was out that it is leaking oil pretty severely. The job to rectify Jiffy Lube’s mistake would entail replacing the oil pan to the tune of $600!

In hopes of at least getting some satisfaction for the problem, I called the branch and asked for the manager. Of course, he isn't in. I (stupidly) explain the problem to whoever answered the phone, who then handed it off to the assistant manager to whom I had to explain again. He then told me he will have the manager call me when he gets in. After waiting for 4 hours, I called back. My explanation of the problem got met with a laugh in my face, and I guess if you take you car there religiously, they’d give you a better service because the fact that that was the only time I was there seemed to be a sticking point. The manager then told me there is no way that happened, and I told him I was going to have my mechanic call him to explain what he encountered and he said, "You do that."

I guess customer service has truly gone by the way side. I am going to make it my mission to divert as many people away from there as possible. I intend to continue to fight this, but I can definitely say, “It’s a very expensive lesson learned!”

I called the Jiffy Lube that services all the vehicles I drive and requested a printout to support my complaint, that I have used this establishment on a very regular basis for approximately 5-6 years already. The problem was fixed because the truck needed to get back on the road. The problem was diagnosed and repaired by Alexandria Transmission on Hwy 165 South. There have been no further problems with the transmission or any transmission fluid leaking. This incident has caused me a lot. I had to pay the cost of the oil change that damaged the transmission tube, the cans and cans of transmission fluid for the next few days until the truck could be serviced, the cost of repairing the truck so that it could once again be road worthy, and the cost of transportation by means other than by the truck which was supposed to perform this function but could not. Travel plans also had to be changed and rescheduled only after the truck came back from getting the oil changed.

I was left stranded on the interstate. I called a tow company and they said it had no oil and the engine is shot. A Jiffy Lube representative came and looked at my car and said that it had oil in it. The company that towed my car put 5 quarts in. Jame from Jiffy Lube said it was overfilled by 2 quarts. He also said that my car only held 4 quarts. If my math is correct there might have been one quart in it. What happened to the only three quarts?

My car had no oil leaks. It was burning any oil. Now, I have no car. I have heard stories about the same thing happening to other customers. Help!

Sent us on our way. Over the next two days, we noticed the car sluggish and the interior warning lights where coming on. My husband works for an oil delivery firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to find our 2006 Hyundai Sonata. I called Jiffy Lube and asked if they fixed oil leaks and they said they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil drained into the alternator and battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem.

I drove the car home and all the lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership for the new alternator. Right now, I have spent $908 repairing the Jiffy Lube damage. I put in claim # 587838 with Jiffy lube. The assistant manager of the Jiffy Lube called me back and stated since I did not have the repair done at his shop. They will not refund me the price of the oil change nor pay the damages. I stated I called and was told Jiffy lube did not repair oil leaks and to take it elsewhere. He said since the problem was the plug and not a leak, he would have been able to repair it.

I called the local Jiffy Lube that had performed the service. They told me to call corporate. I called corporate, was on hold for over an hour, was then questioned and given a 'case number' and was told that they would get back to me in three to five business days. They refused to provide a rental vehicle (my wife and I both work in different towns so we have to have two cars and this will now impact our work starting Monday). We are planning to send a certified letter tomorrow telling them that we spoke today, what they told us, and that we expect to hear back by next Friday. They said that they wanted to send someone from "corporate" to the Honda dealership to 'evaluate,' and told us to not take any action on the car until their inspector evaluated it.

I was contacted by the General Manager Juan **** and went back to the store to have the car evaluated. This time, I went back into the oil change bay with him and since there were no lights to see under vehicles, Juan pulled out a small flashlight and instantly pointed out my oil sensor which now had a crack in it and a small leak. The sensor is only a few inches away from the oil filtering and also without the undercarriage shield panel unprotected. Before going to this Jiffy Lube, the carriage panel was intact, oil sensor was working just fine and the oil level was normal. Juan and I had a little heated debate which he abruptly ended stating there was nothing he could do but he would make a report to the District Manager and that I would get a call. Juan offered only declarations of what he could not do and excuses. It's been days now, the light is still blinking in my vehicle and I've heard nothing.

We had to pay $1,300 for the tank and $260.00 to put it in. Also, I had to have a rental car for a few days for a cost of $250.00. In addition to the noxious fumes, we were told we could have had an explosion. Not good!

He said he will check the car. He replaced the oil but the problem was not fixed. My engine is damage and he said there is nothing he can do or Jiffy Lube. A company like this has expensive services but not training their employees. I believe they screwed my car and I will have to pay the repair because this company have no honor of good services. I can not afford the repair and my car is the only way I have to take my wife to Washington Hospital. She is a cancer patient and I can't really afford and take her in a taxi 2 or 3 times a week for her treatments.

I stopped at Jiffy Lube in Howell the next 2 nights on my way home from work, but they were already closed. The third night, I left work early and made it to Jiffy Lube before closing. A worker told me that he didn't know anything about it and then he walked into the office to talk to the manager. The manager never came out of the office to speak to me. He sent messages back to me through the technician, which I thought, was very unprofessional!

The manager relayed a message that the workers who vacuum out the car are only college kids and not their regular technicians. They told me that they would speak to the workers and get in touch with me. I never heard from them, so a few days later, I went back to Jiffy Lube. They told me that they spoke to the workers that were on duty that day and nobody knows anything! My wife called the corporate offices in Mt. Laurel, NJ and told them about the incident. A district manager called back the next day and said that there was really nothing he could do. He also said that the people who vacuum out the cars are not college kids, they are technicians - he was not sure why the Howell Manager said that! He said that they reviewed the video that they have in the Howell location and can't clearly see anything. So, nothing was done on their end at all! No iPod, no remedy for our situation and no discipline on the worker who was in my truck!

I tried several methods of resolving the issue with Jiffy Lube and they are very good at finding excuses to absolve themselves of responsibility. They blame the original dealership for not checking the transmission oil dipstick thus denying them the right of inspection. During a second inspection by Jiffy Lube, they instructed a transmission shop to fill the transmission with oil. Two weeks of driving later I took the vehicle to a different Subaru dealership. The transmission oil was full of metal indicating a previous low oil situation. I eventually had to pay for a new transmission myself since the second dealership denied the warranty claim too. Total costs to me approximated $8000 (new transmission plus rental cars).

Not once did Ms. ** take responsibility on Jiffy Lube part. I just simply wanted the company to own up to the mistake made on their technician's part. Not once did they say they were sorry for the inconvenience on their part. Now I am told the part needed to repair my vehicle will take three to four business days to get in. So I need to take another day off from work to have them repair my vehicle. Had I not discovered that loose belt under my hood, this issue could have cost me well over $2000 to repair or replace my engine. I know human mistakes happen, but they wouldn't own up to their technician's mistake.

After I waited for about an eternity, I was called outside and they showed me the drain bolt, the bolt had been snapped off the first time they worked on the car. The so called technician did not advice anyone of the mistake he had made, instead, he tried to put the bolt back in and ended up ruining the threads on the oil pan. One of the so called techs tried to blame the error on me, I could not believe that I was being yelled at by a stupid guy in a jumpsuit. Since, it was after 5 when I took my car in. No mechanic could fix it. I had to leave my car and walk my ** home since, I use my car like a normal person to go to work. I had to figure out a way to get to work and a way to get back to my car after they fixed it. I have never been so angry and dissatisfied with the service I received.

So he recommends I take my vehicle in so they can check and make sure there are no leaks and no lose parts causing a possible leak. I take my car in to a Jiffy Lube in Los Angeles and they check and say no leaks appear and no lose part. They cannot explain why my check engine oil light turned on and I was low 3 quarts. I tell them that this could have caused my engine to blow up and they said the only thing they could think of is the Jiffy Lube where I got my oil change didn't fill it up with oil after they changed my oil. I'm never going back to Jiffy Lube again.

My engine is destroyed. I had to tow my car, have to incur rental car fees and Jiffy Lube told me they refuse to take responsibility for the damages. A nasty area representative named Anthony ** claimed "I did not prove they had anything to do with the damages".

My car was not damaged before they touched it. They changed the oil, 15 minutes after leaving their facility my cars engine blows due to no oil being in the engine and a missing oil pan plug which caused the oil to spill out on the highway. What more evidence does there need to be? He also claimed that I was attempting to "scam" them. So not only did I go to a Jiffy Lube and as a result of a mistake by their crew my engine blows but I also get treated rudely and get called a scam artist.

The windshield was never washed and the tire pressure could not have been checked if one tire had 30psi and three had 32psi. Or did they not add air to the tires? My bill says PCV valve and serpentine belt-n/a, my car has both. Why was it not checked? Bill also said that the coolant level check - okay. That is not true as it was low and I added fluid when I got home and they told me I needed some.

So, I stepped away to call my wife and let her know I would be home soon. They finished, I left and came home. Went to pick up my wife to go out to dinner and driving down the road we hear the car knocking like no sound we've heard before. So we drive it into the Jiffy Lube in our town of McMinnville, they refer us to a mechanic, the mechanic said, "Oh no, that is a blown rod and you will have to replace the whole motor which is thousands of dollars."

We were so upset and drove it back home. It was so loud that others were just staring at us as we drove. We made it home and Friday the 5th (11/5/10) we decided to take it to Jiffy Lube in town (McMinnville) again to see if maybe getting an oil flush would work which costs us $99.98 and to help the car so we did, and they were all very helpful there and could not understand themselves why we just started having issues with the car after leaving the Sherwood jiffy lube and that there was no oil on the dipstick when we brought it in.

The manager there worked on it himself. The car should not have lost that much oil since Wednesday to Friday (two days) and there were no signs of any oil leak what so ever! The guys at McMinnville Jiffy Lube said, they feel like it is Sherwood Jiffy Lubes fault and they owe us another motor so in the mean time they refer us to another mechanic that takes payments we made it there but the car was running so loud that the mechanic said this car is dying and he said the same thing, the motor is shot.

But none of these people could believe that how great our car looked and how well we've kept up on it that this happened randomly. They all felt like Sherwood jiffy lube is at fault and should replace our motor. We leave this mechanic and head to the Sherwood Jiffy Lube because we call them and they treat us like liars and said we need to drive the car up there, so they can see it for their self. Well, we got halfway between Newberg and Sherwood and the car breaks down.

We were stranded for 7 hours, we call the Sherwood Jiffy Lube again to tell them what just happened. They were rude, denied everything, said they have cameras and they put oil in the car, then blamed the McMinnville location and was denying anything was their fault or problem. They were rude and could careless. We got a hold of someone who is over that branch, all they ended up doing was refunding us $24.99 for the oil change and they said that's all they could do! We were left stranded for 7 hours, finally a stranger came up and believe you me was an angel. He paid a tow truck to bring us home, to tow us home.

The oil change itself would have been fine since their was a $10 discount which would have had the oil change at $27.99 plus tax and I just got my car's oil and filter changed at Walmart a week ago for $30.88 (including tax). But when I looked at her receipt, I saw an additional charge for $5 for Mobile Synthetic and a $46.99 charge for an oil upgrade (?!). She said she was only informed of the air filter to which she agreed. She didn't know the general price of oil changes and paid, but I am appalled at the unfair business practices found at Jiffy Lube and from past bad experiences. (I was very unhappy when I found out my wife went to Jiffy Lube again in the first place). They are not responsive to complaints. They are more than happy to treat us poorly because there will always be another customer. If they can't make enough money doing simple, inexpensive oil changes, they should get out of the business!

I drove 20 miles from West Los Angeles to Burbank, CA and by the time I arrived in Burbank the car was losing power and the oil light had gone back on. I stopped and looked for a local Jiffy Lube to pull into. Less than a block away from another Jiffy Lube, the check engine light came on and the car stopped dead in the middle of a busy street.

I called AAA who towed it to a local mechanic, J's Auto Clinic. Jack, the owner of the mechanic shop, showed me that there was not a drop of oil in my car and that the engine had frozen.

I called my Volvo dealer who I have been dealing with for years and he told me that it would cost approximately $7000 to replace the engine, because the engine was dead. They would offer me $500 for the car if I wanted to sell it to them but AAA told me that it would cost $200 to have the car towed there.

I called the Jiffy Lube immediately upon being towed to the mechanic. The assistant manager, Devin ** said, he would drive out to Burbank to take a look at the car. He claimed that it was written on my invoice from Jiffy Lube that I had an oil leak in the car when I brought it in.

No where on my invoice was it written that there was an oil leak. I showed the invoice to Jack, the mechanic, and he confirmed that it was not written or indicated anywhere on the invoice that I had a leak. Devin was not in the shop at the time I brought the car in, so the person that worked on my car had to have told Devin that there was an oil leak.

In essence, Jiffy Lube, put oil in my car knowing full well that I had a leak, did not tell me anything and allowed me to drive away thinking my car was fine.

Devin ** came out to the shop. Basically he told me that, "they are not mechanics at Jiffy Lube" even though they advertise that they will inspect your car and let you know if you have a problem. He laughed at me and said that I could try to contact the district office as well as headquarters of Jiffy Lube but it would not get me anywhere.

I told him that they were responsible for the fact that my engine died because it was irresponsible and unethical that they did not tell me that I had a leak. He basically said, "Go ahead, try to sue us". The next day, he gave me a $55 refund for the engine that leaked out, however, I feel that Jiffy Lube is responsible for the fact that I lost my car which was valued at a least $7300 according to Volvo.

I took the car to a tire place down the street and it cost $170 to repair the tire. They told me that there is no way this should happen to a 3 year old car. I then called a mechanic at the dealership where I bought the car from and they said the same. Had to take a 1/2 day off work to deal with this and it cost me $170. They wouldn't even discount my oil change after I asked for all this trouble.

Well, upon doing the brake test, the employee took a turn too quickly and ran my car up onto a curb and skated down the curb being as my car is lowered after market damaging the rocker panel and curbing my back rim. OK, mistakes happen. I understand.

So right now I am in the process of trying to get the car fixed. Jiffy Lube says they will take care of the situation and the car will be fixed. They asked me to get two estimates from local body shops. So far I have gotten three. They claim that the cost of the estimates is too high and are refusing to pay that much for the damages.

I have worked at a couple of body shops in the past and the prices that I have received for my estimates does seem a little high, but I didn't write the estimates and this is apparently what it is going to cost to get my car fixed right. They want me to take my car to their shop. The manager that I spoke with, Brad, suggested that I drop the car off with him and that he would take the car to their repair shop down in South Austin.

I have never been to the shop and don't know where it is and I don't feel comfortable with anyone driving my car but me as I have stated earlier. I have asked my insurance company and was under the impression that I can take my car wherever I want to take it get the repairs done. The manager "Brad" told me that I was incorrect and said he would fix it at his shop.

There is no way I'm dropping my car off with someone I don't know to drive my car to an unknown location where I don't know how it will be repaired and have no involvement in the repairs. They have told me two or three times already that I would be contacted and have not. I had to end up calling corporate to get things going myself. The Regional Manager or maybe he is the Area Manager, Mark **, is whom I am speaking with now. He is telling me that he will not reimburse me more then "his" shop can fix it for.

Well, if it is my right to be able to take the car wherever I choose to get it fixed, then this means that I will have to pay out of pocket to pay the difference if "his" shop can fix it cheaper. I want it fixed right, not quickly and cheaply. After getting the three estimates, this is obviously right around the cost of the repairs. All three estimates are within $30-$50 of each other.

Tomorrow I will go find their "shop" and get an estimate according to the previous ones and lines written in them. So I know the repairs will be done right. My rocker panel is a uni-side, meaning it connects with the whole quarter panel on my Volkswagen GTI. Let’s see where I go from here. Wish me luck. If you’re a lawyer reading this, then feel free to contact me with a legal advice. Thanks for reading.

I don't want a used engine which I am told will probably happen. I a woman living on Social Security and any part-time jobs. I live alone. I could not take the trip and don't know when I will be able to do it due to jobs, etc. I want a new one and compensation for all the inconvenience. I talked to Alex about a rental on 9/24/2010. He said Enterprise was closed. I never got a rental until 11:30 am on 9/25/10. The "day" manager that day didn't have sense enough to know that I would need one and acted surprised that I asked again on 9/25/10.

I am getting a lawyer to help me deal with all the red tape to get a new engine. My car, a Toyota Corolla, has 49,357 miles on it. Toyota cars are good for 200,000 miles when properly maintained. No one at Jiffy has apologized.

Well, in the interim, I was using my personal calculator to check his figures and he became impatient and perturbed because he wanted me to get out of the way so he could wait on another customer. I informed him I have a right to check the figures, because he had already made one mistake. At that point, he became very irate and began yelling. After an exchange of words, I returned to my seat and he went into the service bay area. In my opinion, the encounter was over since I agreed to the corrected total.

A few minutes later, the service tech who was working on my wife's car comes into the waiting room and proceeds to use a profanity laced tirade that it was all my fault because I need to learn how to ** add. Well, needless to say he disrespected me, my wife and 2 other lady customers that were present. The manager did not reprimand this individual, but instead lied on his behalf and said that it never happened. One of the ladies, who was present heard the entire altercation, and she immediately called the district manager and the police and reported the incident as a third party witness. The manager and this employee would not provide us with their names.

We waited for the district manager and the police to arrive. The district manager told us that he thought it was the manager who used the vulgar language, but we told him it was the person who provided the service to the vehicle. I did not have any words with him until he approached me in a threatening manner inside the customer waiting area. I feel my wife and myself are owed an apology none was given, not even by the district manager, the only thing he indicated to us was he was going to send someone home today. We were not treated with respect and Jiffy Lube has lost our business forever. The third party witness repeated the same.

When he proceeded to close the hood without replacing the broken portion, I intervened and asked if he was planning on replacing the part. He claimed that he had merely forgotten to replace it. He tried to tell me that "it just came off when I was replacing the air filter", and that it was already broken when I came in. When I spoke with the manager, he could only tell me that he was "baking his guys" and there was nothing he could do about it. All I know is that the part was securely in place when I came in and it was completely broken off when I left.

I came home and my boyfriend jacked the car up and went under the car with a wrench and discovered that all the bolts had been loosened and he tightened them all back up. Afterward, I drove the car for a few miles, came home and put white paper under the car to see if it would leak anymore. Not one drop leaked. So I called Jiffy Lube and was directed to a manager that would not help me so I got the name of the director: Cruz Martinez 909-263-7778 and called him and told him exactly what happened. He said he would look into it. I said I want my garage and driveway steamed cleaned and want my money back for the oil change and also something for my inconvenience.

Well, today is 9/13/10 and I just had Mike ** from Geyser Pressure Washing 951-385-5046 come over and he did the clean up on the garage and driveway and it cost Jiffy Lube $100.00 for the job. I am awaiting my refund check and do not know if they will give me any other compensation for my inconvenience. Another thing I did was call Pulidos Auto Repair and pretend to be a customer from Jiffy Lube #3294 and asked if he got many customer referrals from them and he said yes, all the time. So I let him know that Jiffy Lube loosened the bolts on my car and got caught and that his scam with them should be caught as I am sure they give each other kick backs on what they make by charging for things they don't even have to replace. Just re-tighten the bolts.

They're scamming innocent woman. I am so happy that my boyfriend was able to help me out here.

On my 2005 Suzuki Verona, in order to shift from park to any other gear, you have to step on the brake and also push down on the shift knob before attempting to move into reverse, neutral or drive. As soon as I stepped on the brake, the shifter moved with very little pressure from me. I stepped out of the car to show the gentlemen there what I just discovered. The "owner" started questioning whether it was like that when I came in. Then he tried to tell me that there is nothing wrong with the transmission so you should be fine. I showed him how it was supposed to work, and also informed him that the guy who broke also admitted that he had trouble getting it out of park.

He then offered to cover it if I could show him the manual where it says that you are supposed to push down on the shifter in order to change gears. I got upset and told him why would they make the shifter able to push down if it didn't serve a purpose. After a few seconds I told him I was going to get a lawyer to take care of the situation. He then said I have it fixed for you, come back on Monday and my repair guy down the street will fix it for you. I left after gathering his phone number and was semi-satisfied.

The next day I was on my way to the dealership to have them check it out. When I got about 3 blocks away, I started seeing smoke coming from under my hood, and I looked at the dash and noticed that the needle showing the temperature was all the way on the H. The car was over heating. As soon as I got into the lot for the dealership the car died and would not start again. I had the dealership check it out. They told me that the nipple leading from the radiator had broken off in the hose connected to it. They also said that it was not a usual occurrence, and that it takes pressure to break it, nothing that normal wear and tear could do. The repair cost was $800. This caused me to miss work on Friday, Saturday, and Monday, due to the availability of the parts. Now I want a refund of the work Jiffy Lube completed, and I want to be reimbursed for the repairs, and I want the shifter problem fixed as well.

I did not drive the car again until today, Thursday, 12 August 2010. It seemed very jumpy, as though the tires were skipping from time to time on the way in to town (20 miles, Cross City, FL). I assumed this was because we had had a great deal of rain, and the car was going through puddles, causing the tires to catch. On the way back home from Cross City to Horseshoe Beach, however, the jumpiness increased rather dramatically. I managed to get back to Horseshoe Beach, but by then knew that something was definitely very wrong with the vehicle. As I pulled into my driveway, the motor simply stopped. I got out of the car, and huge billows of smoke were pouring from the engine.

When I opened the hood the entire engine was on fire, the flames approximately a foot or slightly more in height. I managed to put the fire out with a water hose, with some difficulty. Attempts to operate the car, or even just turn the engine on, after that were totally ineffectual. Nothing happened, at all. Since I live 20+ miles from the closest town and live in a small coastal village which has no grocery stores or other retail stores of any kind, I was, and still am, simply marooned.

In as much as the car is apparently now totally unusable - actually destroyed as a usable vehicle -- as a result of whatever your Gainesville Jiffy Lube people did or did not do properly, I expect your company: (1) to reimburse me for the so-called servicing given that vehicle; (2)pay me for the purchase of a new 4-door Toyota Highlander (Kelly Blue Book $30,010); and (3) pay for the considerable inconvenience of not being able to get to grocery stores and other stores for purchase of the necessary conveniences of life over the past week-- I would estimate this loss to be approximately $650.

On 7-16-10 I contacted terry k., Manager of jiffy lube and he came out to my house and inspected the filter. He said it was the o-ring and it was not his problem. I would need to take it up with his oil filter supplier Fram/Honeywell. Jiffy Lube has not returned any of my attorney's phone calls and their supplier says they do not do business at WA state. Jiffy Lube installed filter wrong, ruined my engine and I must have a car for showing houses (I'm a realtor). They do not care about the damage they have done and they have no concern about making my whole so I will contact all local news media and picket their store with banners.

I asked them to put the car back together and I was leaving. Not so fast, the technician said. I drained the old oil already, you have to pay for new oil. I told him I didn't want to put new oil in with an old filter. He said I had no alternative but they would give me $5 off my bill as a filter "credit". Slowly, the tech filled up the oil, put the air filter back on and closed up the hood. Another tech came by and made a few half-hearted vacuum passes on the driver's floor mat. They pulled my car out of the bay.

They did not wash the exterior windows. They did not top off the washer fluid. They did not check the tire pressure. They did not vacuum the other carpets. They did not check the exterior lights. They did not check the wiper blades. I know this because I was watching them "work". Nearly 30 minutes after I pulled up to the empty bay, they told me I owed $47.28. I realized today that I was charged the "Non-conventional weights" price of $41.99 even though they put 5W30 in the vehicle. I also got a + $2.00 upcharge for driving a 4X4 vehicle and an additional $5.20 for the oil. I did get the $5.00 credit though.

I told the counter person that was ridiculous, that I was very unhappy about this whole service. She said I could "call and complain" about it if I wanted to. Since I was already late, I just paid the bill with my AMEX card and left. I will now dispute the charge and "freeze" payment until I get a credit from Jiffy Lube. I also will tell everybody I can about my horrid experience and urge them to take their oil change business elsewhere.

So I was told this morning by the person I assume is the manager that there was no engine oil in my Ford and that "the oil pan gasket" and "valve cover gasket" were leaking. I asked him why they weren't leaking before the oil change two weeks ago and he said that I needed to take the car to a mechanic. I asked him whether these parts were handled during the oil change and he said "no". He said that I can come back as often as needed for a "top off" service. I can't believe he said that the car had no oil in it.

And if the guy was pretty courteous, but I don't trust Jiffy Lube and will never go back for an oil change. If my mechanic says that "yes" Jiffy Lube had to handle the oil pan gasket and valve cover gasket when they did the oil change two weeks ago, I will hold them responsible for any damage. Convenient hours of operation but lousy service. Thanks for exposing them for what they are.

In the mean time, I stopped driving it until I got paid since they took all that I had left to take it in to another mechanic. Lo and behold, my head gaskets were blown, the new belt they charged me $100 for was a cheap one with a crack already and to top it all off all of my fluids were empty and my car has no leaks. So now I have no vehicle with three kids and kindly called them to go look at car since they did a lousy job. The mechanic tells me it will cost over $2000 to fix my car and now Jiffy Lube is saying, too bad, not their problem. I know a lot of people in Las Cruces and let me tell you they will know what kind of service they are running. If they were as good as they say, corporate headquarters would be calling me today and with no questions and fix my car. Never had any problems with this car and now I will be sure to have everyone boycott this place. By all the comments I have read seems to me we should all get together and hire a lawyer and get what we deserve!

While returning home the next day, the overheating started again. Upon returning to AZ we took the car to our local radiator shop. They drained the radiator and found that not only was it clogged with rust, which should have been "flushed" out, instead of anti-freeze it contained mostly water. We paid for water but were charged for 16 quarts of anti-freeze we never received.

Now it's costing us an additional $280 to have the car properly fixed. We had to spend an additional $280 to make repairs to the car that should have been covered with the $94.18 spent at Jiffy Lube if they would have done the job they were paid to do.

My negative experience was at two separate Jiffy Lube shops. The first was in 2007. The cashier went over the other services performed on my vehicle as annotated on the invoice receipt. When I got to my car, the windows & amp, and windshield were dirty. The carpet was not vaccumed, & amp, and there was no washer fluid in the reservoir. When I reported this to the manager on duty, he first made excuses. I pointed out the obvious evidence, as well as told him that this was poor business practice. And I also told him that this is bordered on false claims & amp which is a downright fraud. He remained obstinate & amp and I did not even received an apology.

Today, June 21, 2010 came the second incident. There was wrong kind of oil used, the car was left dirty, the trash was left inside of vehicle after cleaning, and the cabin air filter cover was left sitting on the floor. But wait , here is the icing on the cake - an about 80yrs old lady in line before me was charged $169 for an oil change on her 2009 Honda Accord (with 29K miles). The guy tried to sell me the same. I wish I could have warned sweet old grandma sooner. I really felt bad for her because ashe was taken advantage of.

I received the name, number, and address of their mechanic and was told that they would pay for any expenses if I took my vehicle there, but only if it was due to something that they did. I did not know the experience of this mechanic and did not feel comfortable taking my van to this person. I called a friend who was a mechanic and he said that it sounded like there was air in my coolant system and it needed to be burped. I took my van to my mechanic who burped the system. It seemed like the van was working pretty well. But I have noticed over the last few days that my system is starting to heat up again when I am in stop-and-go traffic. I will take it to my mechanic again to see if there is an additional air bubble trapped in the system. I was told it could cause head gasket problems or other problems to my engine but I will continue to monitor my vehicle for additional problems or concerns.

I had car repaired under my insurance policy. When I tried to at least recover my deductible, the management was nonresponsive. And when I finally did talk to a local manager, he said they were denying the claim because basically I didn't actually witness the act. Their employee refused to confirm his earlier comment and I basically couldn't prove it anyway. He also went on to tell me I had paid too much to have it replaced and was asking for too much anyway. It's a shame. I have used various Jiffy Lubes for years, but this action and the absolute disregard for their customer's concerns is just not right. They have lost me for good and any one I can share my story with. This cost me a total of $1400, a lot of time, and aggravation.

This is what Mr. Rich wrote on my bill which was for the amount of $546.08 "C/S ck engine light is on and car is not running correctly, checked and found ignition cap bolts missing and rotor hitting side of cap, replaced rotor and cap, could see arching of rotors out of cap, replaced cap and rotor, car still not running correctly, traced to distributor, two other codes in ECM, one knock sensor and EVAP leak, will check in future for codes."

When trying to track down whether or not the failed mark I received initially was even valid, I found it was and that I should never have passed inspection. I don't know yet how much this will cost me, but I am angry that I was not told about the apparent problem in previous years and that I was forced into removing the tint this year, which resulted in more damage that would not have happened had I been informed when I first had my car inspected in the State of Utah by the same Jiffy Lube location. I now have to replace the tint from the entire back windshield of my car or I will not pass the safety inspection next year. Had I been told about the violation when I first had the car inspected in the State of Utah by this same Jiffy Lube location, I could have taken care of it years ago and prevented the damage that resulted now.

It was actually cheaper to change the oil myself, which I've always known but it is not as convenient. My K&N filter was exactly where I left it, clean as a whistle. Other than being treated very rudely, being threatened with legal action, and having to finish the job in a skirt and heels everything worked out okay... it just made me angry.

I questioned this and the technician told me it was because "they never did one on an Altima and it is harder to do." He also advised me that I should not worry because "his manager was working on it". I left this alone and allowed them to proceed with their work. By April 22, 2010, I brought my car to Nissan because it had begun making a strange whining noise. Nissan advised me that my transmission had failed, and because the fluid was not "green", the warranty was void. I contacted Jiffy Lube Store No. 1048, and the manager assured me that he would contact the district manager and they would cover my damages. I continued all day to follow up with them and by noon, they had stopped taking my calls. I called the corporate office and was given a complaint number and was reassured that my complaint would be addressed.

As of today, April 27, 2010, Jiffy Lube appeared at the dealership providing "documentation" (a simple spreadsheet) evidencing that the manufacturer of the fluid they used on my vehicle has approved the fluid for my CVT transmission. Steve, the DM has adamantly refused to provide the attention this matter requires. Additionally, he plainly advised me that they will not pay for it.

They will send the fluid to a lab first before paying for any damages they caused. I have been a loyal customer to Jiffy Lube for years, bringing multiple cars to their establishment as well as recommended their establishment to many individuals; however, after this experience, I would adamantly warn anyone against using their services! Thus far, my car has still not been serviced, pending Jiffy Lube and Nissan's investigation, and I have been blatantly advised that this will come out of my pocket. Nissan has advised the cost of this repair will run me upwards of $4,000.

He did not see me in the backseat and as he sat in the driver's seat, I saw him begin to rummage through my console and remove coins from my coin dispenser. I confronted him and he claimed that he had "found some change" and was putting it back into my coin dispenser for me. I informed the store manager and made a complaint against this employee. It's also worth mentioning that I am a 12-year police officer with a Michigan police department. This incident has completely discouraged me from utilizing the services of Jiffy Lube in the future. Complaint filed with Jiffy Lube corporate office. Waiting to hear from them.

It was after 5pm, and I immediately called the National Jiffy Lube Office to report the problem and was given a claim # of **. I was also advised to stop and get oil and a plug as soon as possible, to check for damage when I got home and to call the manager of the Bradanton Jiffy Lube the next morning. I continued slowly to the next exit and found a truck stop, Schlier's SVC where they were able to locate a plug and fill the differential with oil. They suggested that I have it checked as soon as possible when I got home, which I did. On the remainder of the trip, the noise was less but was still there.

I called David, manager of the Bradanton Jiffy Lube the next morning to report the problem and he suggested that I call the Mats, the owner if I found that any damage had been done. I called Mats and got an answering machine. He returned my call the next day and suggested that I have the differential checked and fax him with invoices.

I took the vehicle to Knights Garage, in Barrington, NH, the mechanics who have worked on this vehicle and all of my vehicles for several years. They called a transmission specialist from Bill's Transmissions to check the differential and he found that serious damage had been done to the differential gears as well as the rear wheel bearings. Knights removed the rear axil and took it to Bill's Transmission where it was repaired. Knights then picked up the axil and reinstalled it. The repair work was completed Jan. 11, 2010.

3) Bill's Trans. $1025.00, Total: $1707.30.

I faxed this information to Mats on 1/13/2010. I called Mats on 1/17/2010 and spoke with Hilda, who assured me that she would have Mats call. He never did. I recalled almost daily from 1/21 until 2/1 and asked to have Mats return my call. Again he never returned my calls. On 2/1, I called the National Jeffy Lube Customer Service and explained my experience with Mats. I was asked to hold on the line and within a few minutes I was told that Mats would call me by noon the next day. He did call lat in the afternoon of 2/2 and asked me to fax him with the odometer reading on the vehicle, which I did.

I was out of the country on vacation for the remainder of Feb. and March. Upon my return, I continued my attempts to reach Mats with no response. I then recalled the national Jiffy Lube Consumer Service office. They called the next day to say that Mats was refusing to pay the bills. The reason given was that I drove the vehicle too far after the service. I would mention that the they did check the oil level in the differential when the serviced the vehicle, as is indicated on the invoice, and they evidently failed to return the oil plug.

Due to the fact that the oil fill hole is at the top of the differential and is only 3/4 of an inch in diameter it would be, and was, a slow process for the oil to be splashed from the differential through this hole, which explains why I had driven several hundred miles before enough oil splashed from the differential to be noticeable while driving inside the motor home.The national office also refused to pay for the damage because Mats owned the station, however I would not have taken the motor home into the station if it had not been a national company, which I assumed would provide reputable service and warranted the work performed there.

Mats (Lief) Oskarsson not only owns the Bradanton Jiffy Lube but also owns 23 other lubercation facilities under the name of South Bay Lube, in west central Florida. I would like to take this matter to a Small Claims Court in FL, but due to the distance would need a Florida, consumer protection attorney to represent me. I would also like it to be known that Jiffy Lube does not back up the work done at their service shops.

When I called and attempted to explain what happened to the manager of this particular Jiffy Lube, I was treated like a total fool. The manager insinuated that I misplaced the decal, stating none of his employees would steal etc. Yeah right, Jack! The manger was not very professional. When I asked him who worked on my vehicle so I could provide their name to the police as a possible suspect in a theft, the manager told me the employees who worked on my vehicle were identified on the receipt by their employee number. There were six different employee numbers on my receipt and the manager said all six of them worked on my vehicle.

I have been a loyal customer of Jiffy Lube for several years and was actually going to start getting the oil change on two additional vehicles at this location. After what happened to me and the way the manager treated my complaint, I will never set foot in any Jiffy Lube again. There are other competitive establishments to get oil changed. I would hate to imagine what I would have been told if an improperly tightened oil pan nut etc. had caused the oil to leak out and blow an engine. Goodbye Jiffy Lube. I have already started telling people of my experience and am surprised at the number of similar incidents. BTW, they tried to tell me that my vehicle needed synthetic oil. It's a 2009 Toyota Corolla with about 32,000 miles! Give me a break Jiffy Lube!

I asked him if he was sure that is what he wanted me to do. He said yes both times I asked. He added if I wouldn't mind. I then backed out and proceeded to drive out of there. Then, another man came. I assumed he was the manager as he was dressed better. He stepped in front of my car while it was moving and then yelled at me that I tried to run him over. The store was completely empty--all three stalls. When I pulled up, it was 2:45 pm on Wednesday, March 24th, 2010. Three men were standing around talking. I felt humiliated by these gentlemen. This situation ended bad for your company as I will never visit a Jiffy Lube again.

I found a cute little local place and for my Lincoln Navigator it only cost $25.00 including tax. I would like it noted that when you enter the store from the strip mall, the arrows are not visible. Maybe paint some more pretty white arrows for people to see. All I saw was the back doors that clearly said exit. I saw Jiffy Lube commercials to get me to go, but my situation could have been handled differently especially in an empty store. Thanks for listening and remember. I am telling everyone I know of my bad experience. How many people never let you know how they are treated?

I then took my vehicle to another mechanic who determined that the power steering fluid was "accidentally" put into the coolant tank instead of the power steering reservoir. These reservoirs are found next to each other on my vehicle. On my receipt, it was noted that the power steering fluid was topped off, but this was not the case. In fact there was power steering fluid (not oil as Jiffy Lube claimed) found on the outside of my coolant tank too.

Other fluid checks Jiffy Lube claimed to have done, were also not done, such as the windshield wiper fluid being checked and topped off. I brought the vehicle back to Jiffy Lube to have them completely flush the radiator, which they agreed to doing. When I arrived, their compression system was already shut down, so they could not do a proper flush. The mechanic on duty (also the manager) sucked what he could out of my radiator and added fresh coolant, but fully admitted he did not clear the entire system, thus leaving power steering fluid to circulate thru my system.

When I reported this and brought the vehicle back to Jiffy Lube to be fixed the next day, the manager of the store, William **, was rude and basically ignored me and then left the establishment without even checking to see if my vehicle had been fixed to my satisfaction. It was not. Important Facts; Date of service: 2/23/10, service performed on 1999 Ford Windstar, sales rep at Jiffy Lube is "Skye". Manager of Jiffy Lube is William **. Price for oil change and air filter was $79.64.

After receiving another opinion from a different mechanic, it seems as though an oil change and engine flush were not performed on 02-18-2010. At that point, I returned to the Jiffy Lube and completed an Incident Report. On 03-08-2010, Victor **, Zone Manager, conducted an inspection on my vehicle. He stated that he did not notice any blowout on the engine and that his company would not be paying for repair costs. As a consumer, I feel as though I have been taken advantage of. I am without a vehicle and am facing very steep repair costs simply because I took my vehicle to Jiffy Lube. I work 6 days a week and have no means of transportation. I am truly disheartened and saddened that this has happened to me.

P.S. I just washed the car and lifted the blades and they did not look like that. I used my debit card on the car wash and will gladly show you the charge. I dried my car off and lifted the wiper. The also were not streaking at all.

I fill that I have lost respect for Jiffy Lube and will tell others. I also felt that the owners and managers make a commission on all extra sales. (I do not know this for a fact.) The wipers I will eat the price $33.00 + tax. For the benefit of being a blabber mouth, I will now take my car to the place down the road from this location. I would like to hear from you. Let's chat.

The manager named Brian was called. He agreed that I was misinformed, and deducted a mere $13.00 of my bill for the extra oil. Did not deduct the rest because the work was done. I feel that Jiffy Lube pulled a bait and switch by quoting one price, they hitting me with a higher price of services not requested. What started as a $27.00 oil change ended up costing me $141.00.

I went back to the the Jiffy Lube and complained, but they told me that was their prices, and I agreed to pay them. I feel they lied to me, and were taking advantage of my age and lack of knowledge. They were very rude, and would not let me know who the owner was. Stay away from this place.

My truck is now at a shop waiting for a mechanic to look at it to see if it was their fault or mine. All I did was to go on their recommendation to flush the engine. Whose fault is it? If they were using a sales ploy, they ruined my engine and they are going to pay because my certified mechanic already knows they should never have done what they did. They really had no knowledge of what they were doing and my mechanic will be up their tail pipes while they try to determine what happened. Never ever go to Jiffy Lube ever again. This is one expensive lesson to learn but they will pay. I bet on that. The engine started to lock and lost power. The engine is no longer viable.

He said I was not going to leave until I signed the bill and he was going to call the police. I said, “Call the police. I got my oiled changed and you got the money so go ahead and call the police.” Then I walked toward my car and he called 2 men out of the lube bay and they were in the driveway when I got in my car and left.

He was still cussing me as I was leaving. I never used a swear word at him and I am 77 years old and have never been treated in that manner at any business establishment. Something should be done about this General Manager because he should not be treating his customers this way. I did not get his name, but he had a tattoo that ran down the rear of his right forearm. I would appreciate hearing from you as soon as possible.

The next morning my 7-month old baby, my wife, and I were driving down the highway when the valence came undone and was dragging along the road. I had no tools and didn’t know what to do. I have to drive slow and let it drag till I got to the closest mechanic 7 miles away. It’s like 20 degrees. It cost me $35 to have someone to take the rest of it off before it caught on fire. I went back later that day, and they told us that they would take care of it because they didn’t but all the bolts back in or right. So they told me that they would take care of it and call me when they had a valence to put on it and they would put it on as well.

So a couple months went by and no one called me. In those couple months I called them once and they were still working on it. So yesterday, 1/6/10, I went to Jiffy Lube and they handed me a piece of paper and told me that I needed to order it and when I get it they will put it on and give me $70. Now why should I have to pay anything? I didn’t not put it on right. And to top it all off the bolt that they said was stripped, the only reason why it was stripped is because they were pushing on it to get it off and it would come off, so they just kept pushing on it till they made it way worse. I had to replace that which was about $7 for the bolt and about $80 for the mechanics time. Don’t go to Jiffy Lube if you are prepared to have your car get ruined and then not pay for it.

The manager Damon told me to go get 2 estimates and I did and brought them back to him. He then said he would call me back when the paperwork went through. I haven't been able to drive the car for 3 weeks and no call from them. I called several times and he kept telling me that there was no problem, it was going to be taken care of and not to worry too much. He never once called me. I always had to call him at least 10 times. Then I call on 1/9/10 and he tells me that it wasn't their fault that in his experience, he's never had a hood do that so he claims that there was a faulty latch and hood and that Jiffy Lube will not pay for anything. So I had my girlfriend go there to get records of my car and when she got there, he started to harass her tell her that I was trying to pull a scam then said "he would see her in court".

My hood is damaged beyond repair, estimate of $1600. All I want them to do is put a new hood on it and that's it. I want it to look like it did when I brought it to them for the oil change.

I went to observe what he was talking about, and he showed me the oil coming out of the engine. It was black, and the only thing that was new was the oil filter. I took pictures of the oil running out black and placed some in a cup also displaying the black thick oil. I am extremely disappointed in the way that I was treated at this facility. if it wasn't for me going to my regular mechanic, I would have never knew, and my car could have cracked an engine head or anything.

When I called the store, I spoke with the manager Mark ** and his response was "Well, how do I know that it was our fault. You did not bring the car here." And as I expressed to him that I had no idea this was just what the mechanic saw, I was not aware until he pulled me out there to see it for my self. I will never get my car serviced at another Jiffy Lube. That was my first and last experience.

I would like to attach the pictures that I have to show you that my first experience at Jiffy Lube was a nightmare. Jiffy Lube says that they pledge their standards to your vehicle thoroughly, carefully, and professionally. And so far, I have not received any of the three. And after talking to Mr. ** and the demeanor that he displayed towards me, it allowed me to feel this way wholeheartedly.

And I feel that since I was not included in your pledge as a customer that Jiffy Lube would do the rightful thing and refund me my money for the service that I did not receive at your Tacoma Park facility. Also, refund me for the oil change that I had to get a second time as an inconvenience from the service that I received at one of your facilities.

Our 1999 VW Passat was serviced on November 16th at the local Camden (San Jose) Jiffy Lube for a scheduled oil change. The vehicle was driven for approximately 15 miles, at which point, all of the oil had leaked out from the vehicle and the car wouldn't start. The next morning, the car was towed to the JL branch which previously serviced the vehicle.

Without our knowledge or consent, the District Manager personally replaced (which was believed to be the problem) the broken oil filter housing gasket. In the state of California, it is illegal to perform any service repair without the prior approval of the owner and his or her's verbal or written consent. After the fact, we were informed of the repair on our vehicle and were told that the vehicle was ready for pick-up.

In order to make up for this inconvenience, they offered up the next oil change at no cost and replaced the gasket free of charge. We later have found through other JL branches that it is not common policy to repair vehicle parts, unless they feel directly responsible for the break in the vehicle. Other fellow employees confirmed that it is not in their nature to perform repairs, as they can be held liable for improper repairs (also warranty is not issued on any repairs).

Exactly after vehicle pick-up, the oil light had come on indicating that the problem was much deeper than what was originally repaired. The car was brought into a VW dealership later that week to diagnose the extent to which the engine was damaged. According to the engine tear down preformed by the VW dealership, the low oil pressure in the engine resulted in permanent damages to the engine and turbo. There was low oil pressure in the engine caused from the car being driven low on oil. After physically examining the gasket, a VW certified technician, went on record, saying that the damages on the gasket can only be explained by over tightening the oil filter so that the cooler housing begins to spin on the filter stand union causing the housing gasket to break. This is further explained by the inner tabs on the gasket, which were broken (this is only apparent when the oil filter is over-torqued causing the gasket to spin off and the inner tabs to break).

At first, the District Manager took a stance, saying that due to the mileage and old age of the car, a rip in the gasket would not be covered by JL, as they didn't feel responsible for it breaking. They have later tried offering $1,000 and $1,600 to cover expenses. It has been an ongoing battle with Jiffy Lube's District Manager and Anthony Fanticola & Joann Fanticola Family LP (Owner) to try and negotiate a reasonable price for the damages caused by the gross negligence in servicing our 1999 VW Passat. We are seeking compensation equal to a comparable engine and turbo, along with any incidentals such as the diagnostics. This has caused us a great inconvenience both in terms of going to work and attending school (during finals week). This has limited both my professional and social life in the last month and a half. It has been quite the run-around trying to talk to them, and getting information regarding to who to file the complaint, getting estimates, asking for rides, etc.

Today, the service station said that the engine needs to be replaced. The district manager of Jiffy Lube, Lou, refused to pay for Suzuki to fix it. He said that he would have the service station, Neighbors Auto, fix it. Again, we told him that our warranty would be nullified if a non-Suzuki station fixes it. He said that he would give us $2000. But when my husband asked him how much it would cost to replace the engine, he said it would be about $6000. He expected us to pay the difference, or we could take him to court.

I was supposed to drive to Florida on July 27th. Today is July 30 and I have already spent over $700 since visiting Jiffy Lube. My household goods and other vehicle have already been shipped to my new house in Florida and I am now stranded in Phoenix with only my dogs waiting for a vehicle so I can drive to my new house.

Steve proceeded to tell me that the date did not matter. After I insisted that I wanted a newer one, he did put one in (although it was around 9 months old), then told me it was my terminal. So we put one on the negative side. As for this issue, he stated that he had already put a new terminal on the positive side when he installed the battery. For the next few months, it has been running sluggish but again, I was told the battery was fine, that it must be my car?! The past few months, I knew it was not running correct but Jiffy Lube insisted that it's fine. Well it started to just die on me and I would have to have it jumped and it would have this smell of fire! After I had it jumped on July 11, 2009, I came home and again it smelled of fire. I pulled it out of garage and it did start the next morning and evening although not running right.

Monday, 7/13/09, it started in the morning and I went down to Jiffy Lube. They said nothing was wrong, but after work that afternoon, I had to have it jumped again. I went down the street for gas and it died again, jumped it again and came home. It smelled awful! Then next morning, I was supposed to go to work at 6:30AM and thought I better check on the car and again, it was dead! I had to call into both jobs for the day so I could get to the bottom of this being I live alone and have no means of transportation. I called my friend who knows a few things about cars. He came over and looked at everything over and noticed that the cable was completely melted and the terminal was not even on it. There was nothing left but a little nub and black smoke on the hood. He said, "Let's just take it down to Jiffy Lube, show them the results of their neglect, being they put this in."

It has not been right and they refused to correct it! Steve proceeded to tell me that it was my fault and not theirs or the battery, and he would take a loss if he gives me a new battery and that I have wiring issues! He put the battery tester on and stated that of 525, I had 517!? We took the battery back home, put it back in my car, got it jumped and drove it to Checker Auto to be tested. Well as soon as they opened the hood, they asked, "Who put that battery in?!" Well, it was your neighbor Jiffy Lube, telling me I have the problem and not them! They freaked. All the black smoke, a hole in the pad and a big ark mark, besides a bulging battery! They said I was lucky that it didn't blow up or completely catch my car on fire or kill me! The battery was too big for my car they only got around 325 on the battery tester that Jiffy said was 517.

I took it over to Jiffy Lube, oh my. My book states that this is what goes in it?! Not! He said it was the book's mistake (good one). I insisted on my money back and was calling an attorney and the main office. I went to Checker, got the correct size and he then proceeded to tell me he replaced the positive terminal. No, it was the negative. He made me go buy a positive one at Checker and it's the book's fault?! I missed 12 hours of work! The stress with having no money and working two part-time jobs to make ends meet and I got told it's wiring problems and to take it to a shop to be looked at. And he was worried about losing 90.00 ** dollars! I lost a lot more than that! I have dealt with this and the stress for months worrying if I'm going to get from point A to point B daily! I am giving you this information to see what can be done for your management/companies/books neglect before I contact my attorney.

This is criminal! All lights worked upon my inspection with the manager. I told them to just change the oil and filter, since they already sucked the oil out. They put on a new filter and filled the oil. Then one of them walked up to the front left corner of my car and started turning a screwdriver, deliberately misaligning my left headlight! That is criminal mischief at least, if not risking a catastrophe at worst. The oil is still filthy. I have a ten-hour to twelve-hour drive home from here.

I had the part replaced at the dealership, faxed the bill to corporate and was told that all that the store could offer was the balance in gift checks to any Jiffy Lube location. I declined the offer explaining my dissatisfaction with my experience and requested full reimbursement. The response was, "Sorry, that's all we have to offer you." Due to the negligence, I am now out of $140 plus the cost of the oil and filter change, without any remorse from the company. I feel that due to the negligence of the mechanics on duty, the store should be responsible for reimbursing me for the full balance.

I went back to Jiffy Lube and spoke with the manager. I showed him the filter that we took off. He agreed that they do not carry the German filter so obviously, it had not been changed. I asked for a full refund and he said the best he could do was fill out a customer complaint form and send it in to their headquarters. Seriously, these people have one of the most basic jobs in the world and they can't even get it right. So now I have to waste more time and money trying to make it right.

I have been getting my 2 new cars oil changed at this location since day one of these cars, a 2008 Toyota Corolla and a 2008 Kia Optima. I could not help questioning the speed at which the oil changes were getting done. I actually loved it until today. I marked on the side of the oil filter with my son's initials on the Optima before getting the oil changed. I just wanted to make sure the job was actually getting done. I received the oil change in the same speedy manner. I returned home and lifted my hood. To my surprise and disappointment, the initials were still there! I could not believe my eyes.

I went back to the store and told them what happened. They took me underneath to show me today's date was put on the bottom of the filter, not realizing my son's initials were on the side, which made me even more disappointed that they would not only avoid changing the oil filter, but would try to hide this by putting today's date on the bottom of the filter. The assistant manager (Willie) apologized and gave me my next oil change free of charge. Can I really accept this offer? Will they really do the job I am paying for every time? Do I really have to mark my oil filter every time I return?

While driving south on Route 116 on 6/20/09 at approximately 1:15 pm with 188,372 miles on my SUV, the engine oil light came on. My car shut down, and I coasted to the side of the road. Checking my oil, I found that it was bone dry, and a film of oil coated the entire backside of my car. AAA provided the tow to Heritage Toyota in South Burlington, VT for $114.00. I spoke with Jiffy Lube (Andy, manager) and provided notice that I would be making a claim. There can be no question that the life span of the engine was compromised by running the vehicle without oil. Andy advised that he would arrange for a car rental on Monday, June 22, 2009, so that I would not have to incur out-of-pocket expense.

On 6/22/09, while speaking with Andy about the car rental, he advised that he went to Heritage and viewed my vehicle and that the oil pan plug was gone. Plugs in oil pans that are tightened properly do not just fall out. It would appear that it was not tight when I left Jiffy Lube and fell out after driving no more than 38 miles. I was provided with an Enterprise Car Rental. I drove to Jiffy Lube to collect a refund of $40.83 for the failed signature service. Andy stated that corporate would send me a check covering all costs at one time. I missed 4 hours of work ($131.16).

Late this afternoon (6/22/09), I received a call from Heritage Toyota. They filled my vehicle with oil and replaced the missing oil pan plug. In addition, they let it run to determine if knocking was present indicating an immediately larger problem with the engine. Without a borescope inspection or completely examining the engine by taking it apart, there is no way to determine the extent of damage that resulted by driving the car without oil. Because the vehicle was empty of oil, a full engine oil analysis to establish if any white metal was present in the oil could not be conducted and any indication of damage to vital bearings could not be determined. Accepting my car back without some type of vehicle service agreement from you would certainly be foolish.

Heritage suggested that for a period of three oil changes (every 3,000 miles) or 10,000 miles, whichever comes first, should there be indicators (engine knock, vehicle using oil, oil leaks, metal shavings, or engine failure due to lubricated engine part and component failures), Jiffy Lube will pay for the repair or component replacement resulting from any lubrication-related engine damage. All lubricated engine parts and components (cylinder heads, oil pump, pistons, and engine) would be covered. Oil changes and repairs, if any, will be performed by Heritage or other certified Toyota dealership. Related costs (tow, car rental, time from work) will be paid for by Jiffy Lube. If I sold or traded my vehicle, this VSA is not transferable. Total cost is $382.48.

Yesterday, I received a call from Jiffy Lube, asking me to pick up a paper to sign so that I could get paid. I picked up the paper today, and it was the boiler plate release of all claims past, present, and future in exchange for $251.32. The manager said that I wouldn't get paid until I signed the release. A copy follows. How absurd.

$251.32 is less than the amount claimed, and in light of the above recommendation from the Toyota dealership, signing the release flies in the face of common sense. Yet, I cannot get paid my out-of-pocket, unless I sign the release not knowing what further damages (engine knock, vehicle using oil, oil leaks, metal shavings, or engine failure due to lubricated engine part and component failures) from their negligence may occur. My recourse is to provide copies of all of this to investors, bankruptcy trustees, boards of directors, national and local better business bureaus, Vermont's Attorney-General, the general public, and anyone else I can think of who may have a direct bearing on the sustainability of Heartland and Jiffy Lube.

When I went back and told the manager that they broke my mirror, he denied it. I know that one of the guys did it because it was fine when I got in the car to take it to get an oil change. Besides me, the guys at Jiffy Lube were the only ones in my new car. I want them to replace my mirror. I am filing a complaint with the BBB and the Attorney General and the 4 news stations here. I am single and I am not going to let any business take advantage of me.

When we reported the mechanics findings to Jiffy Lube, they turned around and said that now we had to tear down the engine to failure and they will then send a 3rd party to check the engine and make sure that was the cause. To me and the mechanic who already checked the car, that's not necessary. I think they just want to find something to blame me and make me responsible for the damage they caused.

We have been going on with this problem for about 4 months. They will not do anything until I told the shop to tear down the engine. But I can't do that because i feel they are going to come back and blame it on me. And that alone will cost me $2500 and $3500 to replace the engine. Because of them, we are struggling with one car and we had to return the rental because it was getting costly for us. All I want is for them to replace my engine, so I can get my car back. Never again will my friends, family, and my self go there.

The scanner diagnosis indicated there was no oil in the engine and a small amount on the oil filter. The oil filter was loose and the undercarriage of the car has no oil on it. Typically, if there was an oil leak, the undercarriage would be saturated with oil, which is not the case. After hearing this, I called Jiffy Lube district manager of the Bourbonnais, Illinois location. The district manager sent a couple of Jiffy Lube employees to take a look at my auto. I then contacted the district manager for the report. I was told the filter was not the Jiffy Lube branded filter. After several questions, I was told by the manager that someone must have drained my oil out and changed out my filter after Jiffy Lube. I know that is not possible due to my car being locked and stored in my garage, unless driving which was stated. Conversation continued, in which the manager suggested I may have enemies or people who don't like me, that drained my oil and changed my filter.

I feel this was an unrealistic statement and was being taken as a joke. He also added there was no way Jiffy Lube would have not change to filter repeatedly. The web-site ** indicates differently. The BBB states there has been no claims against Jiffy Lube. This clearly is false documentation. I find this very misleading.

Getting a detailed description and photos of the oil filter that was on my auto after my conversation with the manager, I contacted the dealership I purchased my auto from and I am able to prove my oil filter was never changed by Jiffy Lube!

I paid $43.29 for a signature service 4/4 PZL high mile10W30B oil change with upgrades, as well as new PH3614-PZ21oil filter! My oil filter wasn't changed, there isn't any oil in my engine. There isn't a sign of an oil leak on the undercarriage of my auto and now my engine is locked up! Not to mention, how this event has effected my professional and personal life!

I am reaching out to corporate in hopes of help! I am going to be making phone calls tomorrow, in hopes of getting this problem resolved! Not receiving a paid for service is fraud! If this problem cannot be resolved in a timely fashion, legal action can take place!

I looked further and found that the wiring was also cut at the harness bundle. I repaired this also. I went again to Advanced Auto, had them pull up the codes again, reset them and the car has been fine since. I am not looking for compensation because it only took 2 hours of my time, some electrical tape and 2 wire nuts. I do know now that no one in my family nor my friends will go back to that chain. I also belong to 3 different fraternal organizations, which collectively the number is close to 4,000 members. I will be sharing my story with them.

Jiffy Lube, train your people! Yes, I would like the money back for a belt I didn't need and the cost of taking it to the shop. Now, I will also have to replace brake shoes as well. Jiffy Lube, train your people! More and more people are telling others to stay away from Jiffy Lube. Now, I will be one of them! Jiffy Lube, train your people! Consequence: belt I didn't need to replace; brakes worn down and I'm riding brakes to eliminate the piercing noise; and shop visit cost.

After speaking with his D. Manager, I was told that I would be given a ride home with my family because the car rental company they work with is closed on Saturdays. I kindly told the manager it was in his best interest to get me a rental vehicle from another place. His D. Manager said okay. The van is at a repair shop. I look forward to having my van fully repaired. That is what I expect. After all, it only took Jiffy Lube less than five minutes to destroy the engine.

I do not wish to have any future problems. I had my oil changed just before my travel to Florida on this vehicle, and did trust that they checked all that was necessary, but apparently they overfilled the power steering fluid. This is just to let you be aware of what happens at this CT location, and that this will bring focus to excellence of Jiffy Lube.