Maaco

Brought my Honda Accord to get painted. After a couple of months paint fell off entirely. Asked about the paints warranty was told we had none as the current manager was different now. Was being cheap and brought my truck there for paint. Paint bubbled, Truck is now rusting and besides the areas not painted the roof is rusting as well. Wasn't before either. I have nothing to stand on as they all talk out of both sides of their mouths. Rip off artists. Shady as a Palm Tree. Mr Maaco obviously doesn't give a rats ** about his name on the franchise.

I used Maaco to repair the front bumper of my car due to collision, that was in February / March, 2017. They charged the insurance company a lot of money ($3028.94), claiming they are ordering original parts to fix it. It includes replacing the bumper and painting it to the original color of the car. They got fully paid. After Repair, they told me that their repair have a lifetime warranty. In less than 6 months, I noticed the paint is already coming off. I took it back to them for repaint of the part coming off, they were so ferocious and rude, boasting they would not repaint it. It was the worst customer service and breach of warranty that I ever know. Please NEVER take your car to this people.

Took my 99 CR-V to the Maaco shop in Glen Allen, Va. Lakin, the store manager admitted to me that his employees had damaged the roof rack on my car when reassembling it after a very poor paint job. Said he would fix it and find parts to repair it with. When he found out that he would have to replace the rack because parts were not available, he stopped answering my calls and now a month later has done nothing to correct the matter.

I took my car to MAACO in Stockbridge Georgia. I was told to drop it off on Monday and it would be ready on Friday. I needed the left fender, rear bumper and spoiler repainted. The left fender and spoiler looked ok. The rear bumper was repaired, but wasn't painted entirely. It was like they did a rush job. They also chipped my front bumper and said it was like that once I brought it in. There was also over-spray on the driver side bumper.

The worst part was their customer service skills. One lady did not want me to inspect my car back. She said it was hot outside. Once I spoke to the manager, she was complaining that her husband had an emergency and needed to get off the phone. Let's see what it's going to look like when they finish. However up to this point, I am not impressed. Furthermore, you cannot file a complaint with corporate because the voicemail is full. I see why. Please do yourself a favor and try someone / anyone else because you will be disappointed. I guess you get what you pay for. Cheap price for cheap service.

I live in the San Antonio, TX area and had my 2002 Ford F150 painted by Maaco. Now mind you my truck is an 2002. I did not expect perfection on my truck. Just a decent paint job. My truck's roof was delaminated and past the primer. It had rust and I was worried that eventually it would rust all the way through and water would start getting in causing worse problems. This is my daily driver. Now my truck was in pretty bad shape paint wise. All original paint from the manufacturer. It was a two tone paint job from the manufacturer. To keep it cheap I decided to go one color... All white. It was white with a bottom beige color.

I paid $1300 even. They did a decent sand job and fixed some dings it had but not all of them. My main concern was the rusted roof area and a scrape that some person did at Walmart. A hit and run. I went with a urethane with clear coat mixed in not the urethane + IC. I am satisfied big time compared to the way the truck looked. I wasn't going to pay $3,000-$6,000 for a paint job. In that case I would just buy another used car. I would never take a 2010 or newer vehicle to Maaco.

In my situation it worked out. The age of my truck and the way its paint job looked Maaco did a fantastic job with my truck. It looks good all white and in way better shape than before. I went in knowing Maaco doesn't do perfect paint jobs. I removed almost all black plastic trim that I avoid over spray. I got lucky that they did a really good tape job. Could they have done a better sanding and paint job... Sure but I've gotten many good compliments since being painted. Plus all the black trim I removed I cleaned and painted black myself before reinstallation. So my truck looks really clean now. I'm satisfied.

I got an estimate for rust repair and paint work from the MAACO franchise on Highway 78 in Loganville, GA on May 30th, 2017. They told me to bring it in the next day, they'd have to have it for 6 calendar days. They also told me they'd call and keep me updated on progress if for some reason they could not meet the time frame. I was okay with that, but after 8 days when I hadn't heard anything, I called and was told it would be painted that day and available that evening. Which it wasn't. I was told they'd call to confirm that it'd be ready that evening - they didn't.

Over the next two weeks, I was told at various times that they'd painted the base coat and were waiting to paint the clear coat (I had only bought a one-coat, cheaper job), that they needed to re-sand and repaint due to scratches, that the metallic ran in my paint and it would need repainted, and told on three other occasions that it would be ready that evening - which it never was. I asked at each of these contacts (which I made myself as they never called me unsolicited) that they call me and let me know of progress and when I could pick it up - they never did.

After 21 days without my car, I called corporate and spoke to Jasmine, who said she'd look into it. I got a call shortly after from the franchise, telling me my car would be ready the next day. I told them I would not accept the car back without a 25% discount off the bill, which they agreed to. My car wasn't ready the next day, but was ready the following day. They didn't call me, again I had to call them. When I went to pay, they attempted to give me $50 off the bill, when they'd agreed to $210. They finally adjusted the 25%, and my car initially looks okay. It's not the right color, too light, doesn't appear to have ANY metallic in it at all, and they did not replace the pinstripes. But I'm tired of all this business by now, just want my car back and to get out of there, so I get in it to start it. And it turns out that, while they've had it, they tripped the anti-theft alarm in the car and it has to be towed to the dealer.

The manager, a young rude kid, tried to tell me it wasn't their responsibility - I told them it HAD to be. If it was like that when I brought it in, I couldn't have brought it in! They refused to help with the towing, or even to recommend anyone that maybe they deal with so I could get a break - nothing. Fortunately, I was able to get the anti-theft bypassed, had a friend jump my car (they couldn't even do that!), and was able to get out of there.

Heart of the matter is, don't use this MAACO location in Loganville, Georgia. It is a newer franchise, don't know who owns it but I only ever talked to and saw young, early 20's kids, who are irresponsible, unaccountable and have literally no customer service skills or concern for a customer. They do not care about your car, your job or your needs. If you elect to have work done there, I'm sure you will regret it. By far, the worst customer service experience I've ever had in 58 years. Spend a little more and get real quality work done... someplace else.

I did an inspection on my car to learn it was just put back together. I have parts missing refurbished parts that I thought were going to be new. I am puzzled how this is satisfactory and acceptable. I would like a full refund of my money. I am a dissatisfied customer. I highly recommend BBB investigate this business. I would not recommend this business to anyone. Any future accidents, I will take to dealership.

I called Maaco in Gainesville Florida to have my pickup truck painted. I was told to come in on Saturday before 12pm to get an estimate. When I got there around 11pm, they were closed. I went back on Monday and the owner and the secretary kept saying "There was nothing to do so we closed." I then explained I had an appointment at their shop and it was a forty mile round trip wasted. Once again they just laughed it off saying "There was nothing to do so we closed the shop and went home"... disgusted... to be continued!

Since your customer service submission form doesn't seem to work I will be sending this here and requesting it be forwarded to the proper department for review and response. This was our first and very last experience with Maaco. My boyfriend and I dropped our car off on May 11th in Pawtucket, RI, they told us a week ahead of time that it typically takes 3 days to do what we needed done to our back bumper on our new car. Due to my boyfriend's schedule they promised us they could get it done in two days as long as we were able to drop the car off first thing in the morning on May 11, so we did. We planned on picking the car up Friday right before closing time. We heard nothing all day Friday, so we called and they said it should be finished around 3. We finally received a call around 3:30 saying someone was hurt and the car was unable to be finished and we couldn't pick it up until Monday.

So what was initially supposed to be a 3 day job went from being a 2 day job and ultimately ended up being a 5 day job. This chain of events lead to my boyfriend not being able to work his 6 hour shift at work on Friday, a loss of about 80 dollars. We then had to rent a car for two days so he could get to work Sunday and Monday. Maaco did cover the cost of our rental which is helpful but what happens next is why I'm writing this message. When we finally got to pick the car up on Monday not only were we out 80 dollars from his missed shift but we had to pay a family member to drive all over the place to bring him to and from the rental place, his house, to Maaco twice.

We pick the car up Monday and the battery is dead, WHY? What we needed done was body work. The car was literally purchased a month ago. Never had a battery issue and is a certified 2014 Camry. If the battery was no good they would have replaced it when we purchased the car ONE MONTH AGO. Anyways, we take the car home finally and my 11 year old daughter had left THREE dollars in her little cup holder area in the back and it was gone. Seriously? Someone had to steal 3 measly dollars out of the back of our car? I feel stupid even complaining about it but I feel like I need to because all of this has been such a bad experience but I cannot believe someone would take 3 dollars from someone's vehicle. Totally ridiculous.

I will forever forbid him from bringing out car there for anything ever again. So disappointed in all of this and just at a loss. It was the most frustrating and disappointing experience. And now I will have to find another place to do body work since we planned on having the hood of the car painted after the summer. But not here, no way. Wish I could give ZERO stars.

Dropped my car off to have urethane paint with clear coat over urethane paint. This is a more expensive paint job thus making car look better. Fast forward to day of pick up. When I picked up car I was informed that my car had received a lower quality paint job. This was done without my consent. Also I am aware that there will be some overspray but it was excessive on my vehicle's wheels which I had just purchased prior to have car painted. I was also told that my car could be picked up SAT between 10 am - 12 noon. When I arrived the business was closed. When I called on Monday to inquire about this the response was there was construction blocking the entrance. This was NOT true as I and several other customers were waiting to enter the business at opening. Needless to say my experience with Maaco was not a pleasant one and will not return as a customer nor will I recommend them to anyone else.

The guy at the front desk (** guy with scruffy beard) didn't care if I got car fixed there or not. Was rude gave me a bogus quote 3 hrs for a door replacement. It only took 15 min to take off. I'll never do business with him EVER. I got a quote that was cheaper for a paint job than the quote he gave. If you don't like your job quit.

Jefferson Davis HWY Richmond Va - My husband and I came in for a total change color on his car. The 2 men at the desk were great. They answered our questions and provided great customer service. However, once we went to pick up the car, we had a few issues. 1st they couldn't find his license plates. Ok no biggie. Things happen. Then when the guy working on the car put them on, they didn't put on the rear license plate cover. Ok wait, wait, wait for them to find that and get that put on. Next, his back seats had muddy footprints all over the outer edges. I don't know about car painting so maybe they need to get into the backseat for easier access to whatever they cover up not being painted BUT the footprints were very noticeable on the leather seats so why don't you use shoe covers or at the very least, clean the seats!!

The footprints were hard to miss. When we got into the car, we noticed the CD had been changed. He has a 6 cd changer and when we dropped off the car the day before he had just bought a cd and had been listening to it...now there was another CD in the changer. Also alarming was that when we turned the car on, the stereo was blasting which was not how we left it. Yes the radio was left "on" when we turned the car off but it was certainly NOT with the stereo blasting. As we drove off from picking up the car, we noticed the speakers now had a rattle to them and were not clear. Thought maybe something shifted when they moved things around for the paint job so we went on home. Later that day when we went to drive the car, the speakers continued to rattle and the music was distorted.

As of yesterday, the speaker does not work! However the CD was mysteriously changed and the volume mysteriously put on blast, caused the speakers to go out. These are good quality Bose speakers and nothing wrong with them before we went to MAACO. I bring this to your attention as you may want to reiterate the importance of not messing with customer's things, just do the job they are paid to do. I can't prove MAACO did it. I realize this but I know the condition we left the car, the cd player and the speakers and now we have to replace the speakers because one doesn't even play. We made an appointment to bring my car in to have the color changed at the beginning of the month but seeing that now we have to spend unnecessary money to buy new speakers, we will get my car painted somewhere else once we get the speakers replaced.

Yes, you offer a great deal with 50% paint jobs, but it is a great deal when we have to buy a new Bose speaker which ultimately costs more than the 50% we saved from the paint job? We are just one set of customers in the bigger picture of your yearly business so my issue may not be considered significant to a big corporation but to us, you have lost future business, as my husband owns several trucks for his business that need bodywork and paint jobs which will not be brought to MAACO nor will we refer anyone. Again, one customer may not affect your bottom line but I thought it important to bring this to your attention.

Bought in a simple paint job. Marietta, Georgia location store #M2390 1350 S Marietta PKWY SE 30067. The estimator was not confident in what he was doing. The 2009 crown vic needed simple fill in on left quarter panel and was written up to restore to good looking condition. The shop called and said the car was ready for pick up. Inspecting the car found heavy overspray to the right wheel/hubcap (all wheels were like new condition when vehicle dropped off) and heavy gouges to the front header panel and the quarter panel was never worked to the right up. The car was painted with repair not done and surface was rough. I Regret ever using MAACO. What a mistake that was Marietta, GA location shop .Could not accept the poor work performed and car was left on Maaco paint property. ** the shop manager has not resolved the poor work performed yet. I would not use them. Never again. BAD experience.

Repair of a 94 Jeep Cherokee took 2 months, 4 times longer than 'promised'. I had to provide parts they couldn't find, they installed wrong parts, they tore the headliner and refused to fix, claiming I couldn't prove it. 'Jeep' and 'Cherokee' logos were missing when told jeep was ready, and engine and inside of jeep were dusty from paint, again promised to be clean when picked up. The salesman is a pathological liar. DO NOT USE MAACO!!!

I had my 2003 black Kia Spectra painted black at Maaco. It was an $800.00 paint job on special for $400.00. It ended up being $723.00 after the primer and sanding the bumpers. They estimated taking out the dents at $1000.00 which I declined. It came out beautiful!!! I am very pleased! The dents hardly show and it looks like a brand new car. Thank you Maaco. Also they estimated it would take 3 days and it did.

In August I took my 1995 Toyota Avalon to have the dents removed and painted. I had to take my car back on 3 different times due to the work not being done properly. On August 23rd, I took my car back because one of their employees spilled white paint on the trunk of my car and as a courtesy the owner at the Hensley location in Richmond rented me a car from Hertz rent a car on San Pablo Dam Road. Since then I've received a bill from Hertz in the amount of $32.55 where MAACO didn't pay the bill. In addition, the manager there has the worst customer service ever. She never returns calls when she says she will and staff has a poor attitude. I will never use them again!!!

I took my 2005 Explorer in to have the roof painted and a rear panel painted and put on. The paint job was horrific and the panel was not glued properly. I brought the vehicle back three times. This place is a chop shop! I was charged too much for the job which was to this day not done properly. The owner goes along with his employee (Tom) which is a liar and con. They overcharge and cannot put a car back together after they take them apart. I won my complaint with BBB. Read the reviews on the Maaco website. The company hires someone to control what is put on their reviews. I could not put a complaint on their website. Do Not take your car there!!!

I came here to have the whole front half of my car painted. The website states "With our attention to detail, you'll fall in love with your car again." Well, on the contrary, here's how they pay attention to detail: there was overspray on headlights and other parts of the car because no masking was done, when we checked the bumper it was painted on the face front but they forgot to paint the top, sides, and lower part of the bumper (I mean it. It's 3-D and you HAVE to paint all angles of it) and so many other details were passed over that I could have done the same job but better in a painting booth. I am very unsatisfied and deeply disappointed in the quality of work that I received at Maaco. I will NEVER have them paint my car again and I will NOT recommend Maaco for any painting service to anybody that I know. I actually "fell out of love with the car" after I saw the paint work.

Recently had my car (2010 Cadillac) painted at the Modesto, CA location. When I initially obtained an estimate, I was shown a vehicle that had just been painted as an example of the quality of work that I would receive. The resulting job had several air bubbles and or dust particles all over vehicle. When my concerns were brought to the attention of the owner, I was quoted the "imperfection clause" and that all cars are not the same. The paint job was totally unacceptable and I will pursue legal action. When I picked up the vehicle, the smell of alcohol was on the owner. Do not patronize this establishment.

I received an insurance claims check and took it to Maaco. The price was less 500 for my repairs meaning I should have been refunded. They initially told me that it would take 3 days to fix my car, they had it for 7, which left me carless. The owner kept telling me I would receive my refund in 2-3 business days. That time passed, no check. Over the next 4 weeks I was in contact every week and they kept giving me the runaround. Making promises every week that my check would arrive. 10/27/16, they told of my payment wasn't in the mail by the weekend to come in 10/31 and they would give me cash. I went and of course there was another excuse. I was once again told that the check would be cut and I would have it by today. Guess what? No check.

It's been a month and no one can tell me where my money is. The check cleared weeks ago. The work is great, but the unethical practices are absurd. I will be filing a lawsuit against Maaco. They are liars and crooks. Please pay in cash, with the correct amount and not a penny over. I also ended up calling the police who didn't help any, and the store manager started calling me horrible names. I was patient and kind. That was very upsetting as a customer. I will never do business with them Again.

Was quoted a price that doubled and then some. Found runs in new job plus dirt under the paint, worse job I've ever seen. Was told "let paint dry then runs could be fixed better after it dried." Never had to let paint dry before from other shops. The owner also lost my key 175.00 key! Never go to Maaco in Salisbury, Maryland. Good customer service but, poor paint job and extremely expensive. Give part of my money back I'll give order number. Had to pay 3,359.59 cash per owner so I was inconvenienced by going to bank.

Paint - Maaco sucks. How can it take you 3 days to paint 2015 Toyota front bumper? Then you call to find out what's going on. This guy name Michael ** with attitude trying tell me he's doing me a favor.

Ordered 2007 Mitsubishi Outlander painted a cream color with the urethane upgrade. Original color was silver. Hood and front of roof had to be stripped as the original coating had cracked. Roof and side panel painting was satisfactory. However, the hood exhibits many small bumps and almost pinhole type imperfections. You can feel it when running your hand over the hood and viewing the vehicle under the garage lights. How long is it until the hood paint needs a redo? So much for the $220.00 worth of prep work.

We wanted the door jams to remain in their unblemished silver colors as they match all the interior trim and seating surfaces and look nice with the new exterior color. From the hood to the rear lift gate the masking was done with precision. The door jams were fully protected from overspray. However, when the tailgate is opened the interior silver rear-facing panels were the victim of callous overspray of the new exterior color. It is tacky and reduces the value of the vehicle. There was no reason for this and, obviously, there is no quality control. No one cared.

I didn't sign the customer completion satisfaction certificate. We were not able to fully inspect all the work at the Maaco shop as the first waves of Florida's first tropical storm of the season were fast approaching. We discovered the shoddy work as soon as we garaged the car and were able to do a full inspection. It is obvious that the incomplete surface prep work on the hood was not an oversight. It just wasn't completed. Given the care taken in the masking of the rest of the vehicle it is puzzling why the rear panels were so carelessly sprayed (they are now two-tone) and no one cared. We should have read the many revealing reviews before leaving our nice vehicle in the hands of Maaco. Yep, they got our money, we got an inferior job.

I brought my 2000 to get painted and repaired. The biggest mistake I've ever made. They completely messed my car up and refuses to fix it. Please don't go to Maaco.