Maaco

DO NOT do business with Maaco, Bellingham. They lack integrity, honesty or common courtesy. All cars placed on the road since 1980 have internal computer control units and may have up to 50 microprocessors. ANY collision repair today requires an experienced auto technician run computer and engine diagnostics to properly repair the car. Do not be fooled by the promises of Mathew ** or Vinh **. If you do business then regret the results write the Washington Attorney General’s office immediately. Sooner or later they will have to take action against Maaco’s deceptive, misleading business practices.

When calling around lunch time to make sure vehicle was ready was told that the vehicle wouldn't be ready until Monday March 26, 2018 due to power outage and employee issues. On Monday March 26, 2018 called to check on vehicle. Was now told it would be Tuesday March 27, 2018 in the afternoon that the vehicle was at that time entering the paint booth. Tuesday March 27, 2018 was told the vehicle would at this point not be ready until Thursday March 29, 2018. At this point, we called corporate to file a complaint due to the fact this vehicle was needed Thursday morning at 5am. Maaco Corporate Reference # ** and that a supervisor within 48 hours would contact us. Went to the actual location to figure out a resolution where we then dealt with Dennis and the District Manager Jeff.

We had fenders that wanted to be done as well (painted and installed) instead of a rental car (which they were only planning to cover for a couple days and that the vacation that the vehicle was needed for wasn't their fault as they stated). We offered to go ahead and let them paint and install the fenders at a discounted rate of $200.00. We stated we would go ahead and leave the vehicle (obviously without a choice at this point) and would pick up vehicle on that following Monday April 2, 2018. We ended up not getting in town until April 3, 2018. After showing up (around 3:30PM) we were mortified over what we saw. The vehicle looked like it had been painted by an amateur company. Not to mention the decals that we paid ($77.00 a piece for and had 2) they were completely bubbled and one of them was crooked and cut.

We showed Dennis and he agreed they looked horrible, immediately took them off before I could even get a picture of them and stated he will order 2 more today. The vehicle seemed it had MAYBE one clear coat applied too and was dull. Not to mention, after inspecting vehicle with Dennis was when noticeable issues continued. Paint sprayed on carpet, wires were left out in front of vehicle (they didn't even put them back), there is a dent that was not there when vehicle was delivered and has a fresh dent along with the fact it was done AFTER BLUE paint was installed showing obvious signs it was done prior to painting the vehicle as the vehicle was black before. The cover plate when drive door was opened, was popped up not even put back along with a good bit of paint sprayed on it.

Along with all of that, truck trim was not replaced back and/or missing. Places on the truck where there was no paint even applied and the original color was still visible. Number keypad entry had been painted and nobody cared to try and clean it off. Plastic trim all along truck included the grill, plastic parts on both mirrors, tail lights, Step boards, and back tailgate had all been sprayed carelessly when those are in fact not suppose to be sprayed. Door handles on truck (all 4) had been barely painted and looked horrible. Dennis stated there was nothing they could do for a rental vehicle. Stated that he couldn't even get the vehicle back in to fix for 2 WEEKS on top of repairing/painting. Now, company will not answer our phone calls. Vehicle was left on property. Still no resolution has been made for a spare vehicle nor next action.

They had messed up on painting the part, one of the employees had told me, it'd be ready a week after. And now, this week 4th week, they have told me that when the part was all finished they were walking outside and a car had come in too fast and one of the employees had dropped the part and the car ran it over. Now, I will be waiting another few days for them to reorder the part and paint it. I would not recommend going to them. This has been a ridiculous last month.

Not receiving any call after a week I used to go to the bodywork to pick up the car and here I stayed open mouth, Mr ** pretended to confer upon me the car with the door painted in half, rough, with painting raised visible even from very far away. Not only Mr ** has devised a system of genuine extortion to the detriment of victims customers. The system provides for the payment only in cash by customers in such a way that once left the car and fallen into the trap for regaining self are forced by the simple fact of being able to get their keys of the car, even if the job has not been performed correctly or was done in a very superficial and not professional. I would like to turn to the competent judiciary to denounce the extortion and seek compensation for damages, to report to the Attorney General of Miami Dade and Florida Dbpr myfloridalicense.com what happened and to write the appropriate reviews on the web.

I am a paying customer. I was treated like very unprofessionally. And now they want me to bring my car back for they can correct it a third time. I Charles ** don't want to get call the police on for being **. This is very racist and discriminated because of my ** and I was right the whole time. Can someone from your corporate office please call me. The guy from Fresno use the alternate number which it was a 707 area code to throw me off... Can someone please help me in upper department. I'm scared and frightened and don't want to ever go back to Maaco paint Fresno ca. I do have pictures. But they on other phone how can I get them to you.

Without evidence of a collision and with me telling him that there had been no collision, his decision was final. I was a bit upset that Maaco would not honor the warranty so I may have had a few heated words for this person. The problem is that what he said was definitive, no person above him to complain to. He just turned around and walked away. It's not worth the cost and inconvenience of getting a lawyer, and I'm sure they know that. ANYONE in the market for a paint job steer clear of this place. If you need warranty work you won't get it! And the Jerk that took my order in the beginning was most helpful as I handed him the payment, however; when I asked for warranty work you would think I had asked him if I could pull his teeth!

I called the corporate office, but since it's locally owned it wasn't anything they can do. The employees are very unprofessional. DO NOT go here for anything. I should have listen to the reviews posted by other customers. I could have saved $1,200. I hate that I wasted my deployment cash at this establishment. STAY AWAY!!!

** saw where on the passenger side there was a dent to be repaired, the front and rear bumper repaired and painted and the rest of the car had residue of sap from a tree that I wanted removed and painted as well as the hood repaired and painted. So we went in to see which paint I wanted and we decided on the urethane coating which is 699.00 plus tax. He figured it out and scheduled it for Monday August 7 which was the day I started my vacation. I asked him how long it would take to complete and he said Friday August 11. I asked him because I would need to rent a car until it was finished.

So I took my car there August 7 at 7:30 am where ** was waiting for me (I guess). He asked me again if I really wanted to get the whole car painted, so I asked him again why he asked me that. He said that they couldn't match the paint exactly so he reassessed it and came up with the quote of 663.42. I pressed him to confirm that my car would be ready on Friday. So Enterprise came to pick me up and I signed the contract for four days car rental.

So Friday morning came and I haven't heard from Maaco, so I called them and ** answered. I told him who I am and asked if my car was ready and he said no. I reminded him that he told me that it would be ready on Friday, then he said, "We'll get right on it." So I called Enterprise and told them my dilemma and they kindly extended me the weekly rate and said they would charge me only for the extra day(s). I then called Maaco and told them that they are responsible for the extra day. He said that he would have to check with his manager, hence I called the corporate office and I spoke with ** who is the district manager and told her what I had been dealing with.

She assured me that she would look into it for me. I went to pick my car up Monday August 14, a week later. It was raining when I arrived and I couldn't tell what was done. ** came out and I pointed out to him the roughness of the roof and I said that I'd bring it back another day. I called the next day when I felt the quarters of the car and it still had the sap residue and discoloration on the roof. When I got there that Wednesday ** and ** acted annoyed that I brought the car back and treated me poorly. I took ** and ** to my car and showed them; that's when ** disputed me that I didn't tell him about the spot on the roof but he couldn't explain why the sap hadn't been sanded/buffed. So he reluctantly wrote an invoice for the roof because he didn't charge me for that, which I felt I shouldn't have been charged for it since it was his inattentiveness that was the reason it wasn't done. Hence I had to rent another car for this to be done.

So on Saturday August 19 I went in to drop off my car, and ** who knew that I would be coming was at the desk. And without even looking up he curtly said, "We're closed" and I reminded him that I was leaving my car for the repairs to be done. I rented a car for another 4 days and I went to pick it up Wednesday August 23 and the sap is still there but the spot on the roof was done and the roof was painted. I showed them the hood had scratches on it also. I then noticed that my remote to my car wouldn't lock my car so I thought it was just a malfunction.

I took the remote to a jeweler August 25 to see if it needed a battery. He opened the compartment and he told me that it had water in it. I guess someone submerged it in water as my punishment for bringing the car back. Thus I had to go to Buick to get another remote which costs 201.16. I told ** what had happened and she said she would talk with **. I made an appointment to see **, manager Monday August 28 at 1 pm. When I got there everyone seemed annoyed that they had to see me again. So we went out to look at the car where I pointed out the sap, scratches on hood and paint chipping from the front bumper as well as scratches on the rear bumper.

** and ** wanted to blame me for the paint chipping and the scratches on the hood. He verbally agreed to do wet sand, and buff the rest of the car, remove the scratches on the bumper and blend paint. So we scheduled it for Thursday August 31 and I would pick the car up Saturday September 2, so I rented the third car for 2 days. They know that I get off from work at noon and they said that they will stay open until I get there.

I contacted ** again to let her know I was still having problems with them and I would not come to Maaco again even if I had to pay more to get my car painted. So I got there to get my car around 12:29 pm. When I arrived there were no cars in the lot so I went to the door and it was locked. I walked around back where the gate was opened and saw my car parked between two cars, then I knocked on the front door and no one answered. I walked to the back again when I noticed the trunk was open, that's when ** came out and said that I wasn't supposed to be back there where I told him that the front door was locked and I was picking up my car. He then said he didn't know what ** had told me. I told him that they should communicate better.

I texted ** to let her know I was there. ** took his sweet time bringing my car to me. He took at least 15 minutes, and after he brought the car out of the gate he then took his time to take pictures of the car, which he should have done that earlier. I finally got the car and the quarters of the car still felt rough like it did July 18. I decided that I was finished with Maaco. I also discovered that I am not able to open the trunk manually, so I don't know what they did but I contacted ** to ask her to call me because I would not deal with ** anymore. It rained today September 5 and after the rain the quarters felt smoother but not like the other areas that were painted and buffed better.

So to recap I had to make 5 trips there and back, car rental three times and spend 201.16 for a new car remote. I spent over 800.00 for the paint job, 300.00 for car rental. With all of these expenses I spent more for a full body paint that I didn't get, so the moral of this story is to save your money and go to a "reputable" paint and body shop. If you go online you will see many Maaco reviews across the country. This shop is 2450 S Military Trail West Palm Beach FL 33415. Thank you ** for your help, but you can't babysit each body shop.

Nothing was put on the floor to protect my floor mats. There were footprints on the driver side, the passenger side and back floor. The paint job was horrible. The dark black is not the same as the black on my SUV. My SUV has a black tone with small sparklers in it. You can see the different color black. Still I was like, "Okay we will just get it painted again somewhere else."

Then my wife got in the car and noticed my front window was busted. We called the lady out and she said maybe we brought it in like that. WE DIDN'T. She said she will have to look at the camera to see if we brought it in like that, I said great. However, they didn't really have cameras directed at the angles she said. She told me to go home and they will contact me. I refused to leave without calling my insurance company who said to also make a police report. I heard nothing from corporate or this lady re-guiding my busted window. The only thing I can do now is pay for my window and sue them in small claims court. I guess I wouldn't be this upset if someone acted like they cared. No calls no nothing, as if this never happened.

When we went over the initial estimate, Maaco clearly mentioned they do not paint over plastic surfaces (exact wording, not "plastic bumpers" or anything different). This led me to believe they would not paint over this plastic film. Unfortunately, they painted over it so now it looks completely different than the rest of the car. Cracked and bubbly.

In my opinion, this is unreasonable and should have been initially addressed. With Maaco's experience, one would expect they have encountered these small clear plastic films in the past. Matter of fact, the owner confirmed they have seen these before once I approached him. And knew they look terrible when painted.

Knowing this, you would think a paint shop would at least contact the customer before painting over it. I would have been happy to pay additional charges before to remove the plastic film. It would have taken exactly 3 minutes to heat it up with a blow dryer and peel it off, then wipe the glue off. After discussing the issue with the owner, he mentioned they left the film on there because I did not specifically ask for it to be removed. As I am not a licensed paint engineer that knows how surfaces react to paint, I was leaning on them for expertise and advice for the money they got paid.

The owner (Josh) also seemed upset when I asked for the issue to be corrected and if possible to speak to the franchise owner. The exact reply was: "I am the owner. You come in here trying to go over my head over something you should have known?!" A reasonable person would have reviewed the work order and seen that "remove clear plastic film" was not on there, and asked for it to be removed if wanted. What are you gonna do, sue me? Go ahead." This response leads me to believe this is not the first time they do this. Before going here, I strongly encourage you to read the many other negative reviews on www.consumeraffairs.com, ** , Facebook and **.

The Positive: other than the issues listed above, rest of paint looks good, the Preferred MAACOVER paint job has a 3 year warranty, they completed the job within 4 business days, they provided the paint job at a lower price initially (however, he did quote $400 for 8 hours of prep work to remove the hood and top, which seems high for something that would take 1 hr). Overall, a lot of time, money and energy wasted, for the car to look less than desired / what was paid for. Have two friends that needed to get their cars repainted and will not be recommending this place.

The worst part was their customer service skills. One lady did not want me to inspect my car back. She said it was hot outside. Once I spoke to the manager, she was complaining that her husband had an emergency and needed to get off the phone. Let's see what it's going to look like when they finish. However up to this point, I am not impressed. Furthermore, you cannot file a complaint with corporate because the voicemail is full. I see why. Please do yourself a favor and try someone / anyone else because you will be disappointed. I guess you get what you pay for. Cheap price for cheap service.

I paid $1300 even. They did a decent sand job and fixed some dings it had but not all of them. My main concern was the rusted roof area and a scrape that some person did at Walmart. A hit and run. I went with a urethane with clear coat mixed in not the urethane + IC. I am satisfied big time compared to the way the truck looked. I wasn't going to pay $3,000-$6,000 for a paint job. In that case I would just buy another used car. I would never take a 2010 or newer vehicle to Maaco.

In my situation it worked out. The age of my truck and the way its paint job looked Maaco did a fantastic job with my truck. It looks good all white and in way better shape than before. I went in knowing Maaco doesn't do perfect paint jobs. I removed almost all black plastic trim that I avoid over spray. I got lucky that they did a really good tape job. Could they have done a better sanding and paint job... Sure but I've gotten many good compliments since being painted. Plus all the black trim I removed I cleaned and painted black myself before reinstallation. So my truck looks really clean now. I'm satisfied.

Over the next two weeks, I was told at various times that they'd painted the base coat and were waiting to paint the clear coat (I had only bought a one-coat, cheaper job), that they needed to re-sand and repaint due to scratches, that the metallic ran in my paint and it would need repainted, and told on three other occasions that it would be ready that evening - which it never was. I asked at each of these contacts (which I made myself as they never called me unsolicited) that they call me and let me know of progress and when I could pick it up - they never did.

After 21 days without my car, I called corporate and spoke to Jasmine, who said she'd look into it. I got a call shortly after from the franchise, telling me my car would be ready the next day. I told them I would not accept the car back without a 25% discount off the bill, which they agreed to. My car wasn't ready the next day, but was ready the following day. They didn't call me, again I had to call them. When I went to pay, they attempted to give me $50 off the bill, when they'd agreed to $210. They finally adjusted the 25%, and my car initially looks okay. It's not the right color, too light, doesn't appear to have ANY metallic in it at all, and they did not replace the pinstripes. But I'm tired of all this business by now, just want my car back and to get out of there, so I get in it to start it. And it turns out that, while they've had it, they tripped the anti-theft alarm in the car and it has to be towed to the dealer.

The manager, a young rude kid, tried to tell me it wasn't their responsibility - I told them it HAD to be. If it was like that when I brought it in, I couldn't have brought it in! They refused to help with the towing, or even to recommend anyone that maybe they deal with so I could get a break - nothing. Fortunately, I was able to get the anti-theft bypassed, had a friend jump my car (they couldn't even do that!), and was able to get out of there.

Heart of the matter is, don't use this MAACO location in Loganville, Georgia. It is a newer franchise, don't know who owns it but I only ever talked to and saw young, early 20's kids, who are irresponsible, unaccountable and have literally no customer service skills or concern for a customer. They do not care about your car, your job or your needs. If you elect to have work done there, I'm sure you will regret it. By far, the worst customer service experience I've ever had in 58 years. Spend a little more and get real quality work done... someplace else.

So what was initially supposed to be a 3 day job went from being a 2 day job and ultimately ended up being a 5 day job. This chain of events lead to my boyfriend not being able to work his 6 hour shift at work on Friday, a loss of about 80 dollars. We then had to rent a car for two days so he could get to work Sunday and Monday. Maaco did cover the cost of our rental which is helpful but what happens next is why I'm writing this message. When we finally got to pick the car up on Monday not only were we out 80 dollars from his missed shift but we had to pay a family member to drive all over the place to bring him to and from the rental place, his house, to Maaco twice.

We pick the car up Monday and the battery is dead, WHY? What we needed done was body work. The car was literally purchased a month ago. Never had a battery issue and is a certified 2014 Camry. If the battery was no good they would have replaced it when we purchased the car ONE MONTH AGO. Anyways, we take the car home finally and my 11 year old daughter had left THREE dollars in her little cup holder area in the back and it was gone. Seriously? Someone had to steal 3 measly dollars out of the back of our car? I feel stupid even complaining about it but I feel like I need to because all of this has been such a bad experience but I cannot believe someone would take 3 dollars from someone's vehicle. Totally ridiculous.

I will forever forbid him from bringing out car there for anything ever again. So disappointed in all of this and just at a loss. It was the most frustrating and disappointing experience. And now I will have to find another place to do body work since we planned on having the hood of the car painted after the summer. But not here, no way. Wish I could give ZERO stars.

The footprints were hard to miss. When we got into the car, we noticed the CD had been changed. He has a 6 cd changer and when we dropped off the car the day before he had just bought a cd and had been listening to it...now there was another CD in the changer. Also alarming was that when we turned the car on, the stereo was blasting which was not how we left it. Yes the radio was left "on" when we turned the car off but it was certainly NOT with the stereo blasting. As we drove off from picking up the car, we noticed the speakers now had a rattle to them and were not clear. Thought maybe something shifted when they moved things around for the paint job so we went on home. Later that day when we went to drive the car, the speakers continued to rattle and the music was distorted.

As of yesterday, the speaker does not work! However the CD was mysteriously changed and the volume mysteriously put on blast, caused the speakers to go out. These are good quality Bose speakers and nothing wrong with them before we went to MAACO. I bring this to your attention as you may want to reiterate the importance of not messing with customer's things, just do the job they are paid to do. I can't prove MAACO did it. I realize this but I know the condition we left the car, the cd player and the speakers and now we have to replace the speakers because one doesn't even play. We made an appointment to bring my car in to have the color changed at the beginning of the month but seeing that now we have to spend unnecessary money to buy new speakers, we will get my car painted somewhere else once we get the speakers replaced.

Yes, you offer a great deal with 50% paint jobs, but it is a great deal when we have to buy a new Bose speaker which ultimately costs more than the 50% we saved from the paint job? We are just one set of customers in the bigger picture of your yearly business so my issue may not be considered significant to a big corporation but to us, you have lost future business, as my husband owns several trucks for his business that need bodywork and paint jobs which will not be brought to MAACO nor will we refer anyone. Again, one customer may not affect your bottom line but I thought it important to bring this to your attention.