Maaco

On Monday, I took my car back and was told that this is body damage and there would be an additional charge to repair. The manager/owner said that he would not charge for the paint. My question is if this was body damage, why would the technician paint over it, why was it not brought to my attention initially. This makes no sense to me. After leaving Maaco, I stopped in another body shop to get a second opinion. I was told that this is would not have occurred if the car had been buffed properly. I filed a complaint with Maaco corporate office, received a phone call from Manager of Maaco here in Myrtle Beach who stated "I told you what I am willing to do." This is not acceptable to me and to make matters worst, I'm told that the paint cannot be matched except by Maaco. I will advise everyone I know NOT to use Maaco because of their shoddy work and poor attitude.

After a long argument, he told me he's going to check with his manager. He called me two days later to inform me the van is ready and they fixed the rear windshield. I noticed while I was checking my van that they missed fixing two major dents. When I brought that to his attention, he told me the dents were not covered and fixing them will cost more because they have to redo the work all over. He also said that I never asked him to fix them. When I asked him why he didn’t inform me that they cost more when he checked my van, he kept saying that I should have told him to fix the dents and that they lost money on repairing the rear window!

When I asked him about the cost, it was almost the same as for painting the whole car. He wouldn't even give me a discount because he claimed he lost money on the rear windshield (that they broke and wanted me to pay for). I had to wait another week for him to fix the dents. I finally picked up my van and drove it home. When I opened the truck, glass started falling from inside the body of the trunk. So when I returned to Maaco, they told me they didn't have a long hose to suck the broken glass. I told him they had almost a month to get a long hose. He told me they will get the hose by the end of the week. When I asked him why they didn't vacuum the broken glass, he gave me the worst excuse. He said their job is just to replace the glass and not to vacuum it.

Needless to say, I will never go back to that shop because they lie and have the worst customer service. Plus, they will quote you a low price at the beginning to get me in without telling you what that low price would really cover, then they doubled it when you find they missed some areas. Plus, the painting job was not professionally done.

I was good for about a month and noticed the clear coat on my hood was peeling away. I brought it to my insurance company and they reached out to Robert and asked him to contact me and he did not. I instead reached out to him myself and showed him the issues. He saw them and said he wanted to fix the issues. And that people make mistakes. I told him I appreciated his honesty and was willing to give him another chance to fix it. We scheduled my appt Tuesday of last week and I told him that I would have to take time off without my car and would need it back by Friday and he said they could do that. Friday comes I pick up my car and it looks great except for a new gash exposing a layer of paint on the front passenger door. When I asked Robert about it he said his guys weren’t on that side but they had been on that side replacing an emblem. They even had blue painters tape covering the emblem and he pulled it off and showed me.

I told him I take pics of my car all the time, and the family and I wash and wax it every week or so, I even showed him some pics of the car. His response? “Oh the damage isn’t in THAT picture." I was floored. The person who painted my car came out as well. I showed it to him. He shrugged and walked away. He completely denied the damage and asked me what I wanted to do. After holding my car hostage for a month to do a crappy job and then taking it hostage again for a week and giving me another defect I’m really at a loss as to how these people are continually getting away with doing this to people. I simply told him "Thank you" for the "Work" they did and took my keys and left.

This is my transportation to and from work. This is the car my family and I ride to church in on Sundays, We wash and wax it together as a family, and we know every inch of this car. This damage was NOT there. I also have L.E.D. Projectors that shine on the ground when the doors are opened. Mysteriously, they stopped working as well. But I’d imagine that has nothing to do with them right? After all they don’t know that happened to my car that was in their care for a week, nor how it popped up with the new damage and issues.

My suggestion? FIND A BETTER PLACE TO GO TO GET YOUR WORK DONE. These people obviously don’t care about what they do, and simply do whatever to get by. After looking me in the eyes and telling me that He would take care of an issue THEY CREATED, only to do me dirty and lie in my face, Robert Is wearing the mask of a SHADY BUSINESSMAN to me. And I will tell all who will listen my story, and to stay FAR FAR AWAY from MAACO ON WILLIAMSON ROAD N.W.

22 days later, after fully waiting out their rhetoric of why it wasn't ready, we went to pick up. A bright RED car with a yellow stripe down the side!! We complained about that and they said That was the color we chose. NOT so after some talking They mentioned a complete sand down and repaint of OUR color. +1000.00 more and after they called to pick it up it was closer to the color, but it looks like they sprayed it from 10 feet away and there are bubbles and overspray all over the car. These people could not paint a paper bag... Never recommend this shop, or any shop with a Maaco sign on it.

I left to calm myself, got a review on my phone from them gave thumbs down for HORRIBLE paint job. They called and I later returned the call to set up appointment for return per their pamphlet. Within 5 days took off work, went back. Owner was driving off upon my arrival. Was told by female assistant I had to come back the following day. She matched it with the color I chose stated it match and that was Maaco's Color. I said, "You could visibly see it's Green."

Bottom line they refuse to make it right and others need to be AWARE! I took a survey of Strangers asking them what color they see. It ranged from Sage Green, Gauntlet, Blue Green, light Green, Blue etc. No one said Smokey Grey! Before leaving car I told both I had pictures of Smokey Grey vehicles. Was told, "You can't tell with pictures." Asked to speak to the Painter was told No! It's obvious their color chart doesn't match color I wanted. All my paperwork has Smokey Grey but my car is Green! I would not recommend this place. Beware! I Paid 1,186 plus dollars.

Luckily -- so I thought Randy and Scott (suppose to be bigwigs) were there and we agreed to bring the car back. So agreed upon. I brought the car back and 17 days later the car is NOT finished. What am I suppose to do when I have been without a car for 40+ days. Sadly I was referred to this shop for its work when Chuck owned it. It has now become a corporate store. I would not use them. I would not use Maaco, trying to get through corporate numbers were and still is a waste of time. I was on the phone dealing with idiots for over an hour, -- dealing with people who were the gatekeepers and not allowing me to call or talk to someone in charge. I am still waiting for my car. What are the choices? I paid on my charge card, can I get money back, or see them in court.

When I pulled up, I notice something didn't look right. As I approached the truck I notice the dents were still on the truck! They painted over all the dents in the truck! The grill, wheel well and the windows had overspray on them. Then when I asked the manager about it, he said taking the dents out wasn't on the ticket. I asked him why he would think I would want to paint my truck with dents still in it especially when I know we discussed about taking them out. His answer was that they could fix them but it would cost me more money. So now I have a truck with nice shiny paint with dents all over it. I feel they should have corrected this, but they won't, and would never advise anyone to go to them.

DO NOT do business with Maaco, Bellingham. They lack integrity, honesty or common courtesy. All cars placed on the road since 1980 have internal computer control units and may have up to 50 microprocessors. ANY collision repair today requires an experienced auto technician run computer and engine diagnostics to properly repair the car. Do not be fooled by the promises of Mathew ** or Vinh **. If you do business then regret the results write the Washington Attorney General’s office immediately. Sooner or later they will have to take action against Maaco’s deceptive, misleading business practices.

When calling around lunch time to make sure vehicle was ready was told that the vehicle wouldn't be ready until Monday March 26, 2018 due to power outage and employee issues. On Monday March 26, 2018 called to check on vehicle. Was now told it would be Tuesday March 27, 2018 in the afternoon that the vehicle was at that time entering the paint booth. Tuesday March 27, 2018 was told the vehicle would at this point not be ready until Thursday March 29, 2018. At this point, we called corporate to file a complaint due to the fact this vehicle was needed Thursday morning at 5am. Maaco Corporate Reference # ** and that a supervisor within 48 hours would contact us. Went to the actual location to figure out a resolution where we then dealt with Dennis and the District Manager Jeff.

We had fenders that wanted to be done as well (painted and installed) instead of a rental car (which they were only planning to cover for a couple days and that the vacation that the vehicle was needed for wasn't their fault as they stated). We offered to go ahead and let them paint and install the fenders at a discounted rate of $200.00. We stated we would go ahead and leave the vehicle (obviously without a choice at this point) and would pick up vehicle on that following Monday April 2, 2018. We ended up not getting in town until April 3, 2018. After showing up (around 3:30PM) we were mortified over what we saw. The vehicle looked like it had been painted by an amateur company. Not to mention the decals that we paid ($77.00 a piece for and had 2) they were completely bubbled and one of them was crooked and cut.

We showed Dennis and he agreed they looked horrible, immediately took them off before I could even get a picture of them and stated he will order 2 more today. The vehicle seemed it had MAYBE one clear coat applied too and was dull. Not to mention, after inspecting vehicle with Dennis was when noticeable issues continued. Paint sprayed on carpet, wires were left out in front of vehicle (they didn't even put them back), there is a dent that was not there when vehicle was delivered and has a fresh dent along with the fact it was done AFTER BLUE paint was installed showing obvious signs it was done prior to painting the vehicle as the vehicle was black before. The cover plate when drive door was opened, was popped up not even put back along with a good bit of paint sprayed on it.

Along with all of that, truck trim was not replaced back and/or missing. Places on the truck where there was no paint even applied and the original color was still visible. Number keypad entry had been painted and nobody cared to try and clean it off. Plastic trim all along truck included the grill, plastic parts on both mirrors, tail lights, Step boards, and back tailgate had all been sprayed carelessly when those are in fact not suppose to be sprayed. Door handles on truck (all 4) had been barely painted and looked horrible. Dennis stated there was nothing they could do for a rental vehicle. Stated that he couldn't even get the vehicle back in to fix for 2 WEEKS on top of repairing/painting. Now, company will not answer our phone calls. Vehicle was left on property. Still no resolution has been made for a spare vehicle nor next action.

They had messed up on painting the part, one of the employees had told me, it'd be ready a week after. And now, this week 4th week, they have told me that when the part was all finished they were walking outside and a car had come in too fast and one of the employees had dropped the part and the car ran it over. Now, I will be waiting another few days for them to reorder the part and paint it. I would not recommend going to them. This has been a ridiculous last month.

Not receiving any call after a week I used to go to the bodywork to pick up the car and here I stayed open mouth, Mr ** pretended to confer upon me the car with the door painted in half, rough, with painting raised visible even from very far away. Not only Mr ** has devised a system of genuine extortion to the detriment of victims customers. The system provides for the payment only in cash by customers in such a way that once left the car and fallen into the trap for regaining self are forced by the simple fact of being able to get their keys of the car, even if the job has not been performed correctly or was done in a very superficial and not professional. I would like to turn to the competent judiciary to denounce the extortion and seek compensation for damages, to report to the Attorney General of Miami Dade and Florida Dbpr myfloridalicense.com what happened and to write the appropriate reviews on the web.

I am a paying customer. I was treated like very unprofessionally. And now they want me to bring my car back for they can correct it a third time. I Charles ** don't want to get call the police on for being **. This is very racist and discriminated because of my ** and I was right the whole time. Can someone from your corporate office please call me. The guy from Fresno use the alternate number which it was a 707 area code to throw me off... Can someone please help me in upper department. I'm scared and frightened and don't want to ever go back to Maaco paint Fresno ca. I do have pictures. But they on other phone how can I get them to you.

Without evidence of a collision and with me telling him that there had been no collision, his decision was final. I was a bit upset that Maaco would not honor the warranty so I may have had a few heated words for this person. The problem is that what he said was definitive, no person above him to complain to. He just turned around and walked away. It's not worth the cost and inconvenience of getting a lawyer, and I'm sure they know that. ANYONE in the market for a paint job steer clear of this place. If you need warranty work you won't get it! And the Jerk that took my order in the beginning was most helpful as I handed him the payment, however; when I asked for warranty work you would think I had asked him if I could pull his teeth!

I called the corporate office, but since it's locally owned it wasn't anything they can do. The employees are very unprofessional. DO NOT go here for anything. I should have listen to the reviews posted by other customers. I could have saved $1,200. I hate that I wasted my deployment cash at this establishment. STAY AWAY!!!

** saw where on the passenger side there was a dent to be repaired, the front and rear bumper repaired and painted and the rest of the car had residue of sap from a tree that I wanted removed and painted as well as the hood repaired and painted. So we went in to see which paint I wanted and we decided on the urethane coating which is 699.00 plus tax. He figured it out and scheduled it for Monday August 7 which was the day I started my vacation. I asked him how long it would take to complete and he said Friday August 11. I asked him because I would need to rent a car until it was finished.

So I took my car there August 7 at 7:30 am where ** was waiting for me (I guess). He asked me again if I really wanted to get the whole car painted, so I asked him again why he asked me that. He said that they couldn't match the paint exactly so he reassessed it and came up with the quote of 663.42. I pressed him to confirm that my car would be ready on Friday. So Enterprise came to pick me up and I signed the contract for four days car rental.

So Friday morning came and I haven't heard from Maaco, so I called them and ** answered. I told him who I am and asked if my car was ready and he said no. I reminded him that he told me that it would be ready on Friday, then he said, "We'll get right on it." So I called Enterprise and told them my dilemma and they kindly extended me the weekly rate and said they would charge me only for the extra day(s). I then called Maaco and told them that they are responsible for the extra day. He said that he would have to check with his manager, hence I called the corporate office and I spoke with ** who is the district manager and told her what I had been dealing with.

She assured me that she would look into it for me. I went to pick my car up Monday August 14, a week later. It was raining when I arrived and I couldn't tell what was done. ** came out and I pointed out to him the roughness of the roof and I said that I'd bring it back another day. I called the next day when I felt the quarters of the car and it still had the sap residue and discoloration on the roof. When I got there that Wednesday ** and ** acted annoyed that I brought the car back and treated me poorly. I took ** and ** to my car and showed them; that's when ** disputed me that I didn't tell him about the spot on the roof but he couldn't explain why the sap hadn't been sanded/buffed. So he reluctantly wrote an invoice for the roof because he didn't charge me for that, which I felt I shouldn't have been charged for it since it was his inattentiveness that was the reason it wasn't done. Hence I had to rent another car for this to be done.

So on Saturday August 19 I went in to drop off my car, and ** who knew that I would be coming was at the desk. And without even looking up he curtly said, "We're closed" and I reminded him that I was leaving my car for the repairs to be done. I rented a car for another 4 days and I went to pick it up Wednesday August 23 and the sap is still there but the spot on the roof was done and the roof was painted. I showed them the hood had scratches on it also. I then noticed that my remote to my car wouldn't lock my car so I thought it was just a malfunction.

I took the remote to a jeweler August 25 to see if it needed a battery. He opened the compartment and he told me that it had water in it. I guess someone submerged it in water as my punishment for bringing the car back. Thus I had to go to Buick to get another remote which costs 201.16. I told ** what had happened and she said she would talk with **. I made an appointment to see **, manager Monday August 28 at 1 pm. When I got there everyone seemed annoyed that they had to see me again. So we went out to look at the car where I pointed out the sap, scratches on hood and paint chipping from the front bumper as well as scratches on the rear bumper.

** and ** wanted to blame me for the paint chipping and the scratches on the hood. He verbally agreed to do wet sand, and buff the rest of the car, remove the scratches on the bumper and blend paint. So we scheduled it for Thursday August 31 and I would pick the car up Saturday September 2, so I rented the third car for 2 days. They know that I get off from work at noon and they said that they will stay open until I get there.

I contacted ** again to let her know I was still having problems with them and I would not come to Maaco again even if I had to pay more to get my car painted. So I got there to get my car around 12:29 pm. When I arrived there were no cars in the lot so I went to the door and it was locked. I walked around back where the gate was opened and saw my car parked between two cars, then I knocked on the front door and no one answered. I walked to the back again when I noticed the trunk was open, that's when ** came out and said that I wasn't supposed to be back there where I told him that the front door was locked and I was picking up my car. He then said he didn't know what ** had told me. I told him that they should communicate better.

I texted ** to let her know I was there. ** took his sweet time bringing my car to me. He took at least 15 minutes, and after he brought the car out of the gate he then took his time to take pictures of the car, which he should have done that earlier. I finally got the car and the quarters of the car still felt rough like it did July 18. I decided that I was finished with Maaco. I also discovered that I am not able to open the trunk manually, so I don't know what they did but I contacted ** to ask her to call me because I would not deal with ** anymore. It rained today September 5 and after the rain the quarters felt smoother but not like the other areas that were painted and buffed better.

So to recap I had to make 5 trips there and back, car rental three times and spend 201.16 for a new car remote. I spent over 800.00 for the paint job, 300.00 for car rental. With all of these expenses I spent more for a full body paint that I didn't get, so the moral of this story is to save your money and go to a "reputable" paint and body shop. If you go online you will see many Maaco reviews across the country. This shop is 2450 S Military Trail West Palm Beach FL 33415. Thank you ** for your help, but you can't babysit each body shop.

Nothing was put on the floor to protect my floor mats. There were footprints on the driver side, the passenger side and back floor. The paint job was horrible. The dark black is not the same as the black on my SUV. My SUV has a black tone with small sparklers in it. You can see the different color black. Still I was like, "Okay we will just get it painted again somewhere else."

Then my wife got in the car and noticed my front window was busted. We called the lady out and she said maybe we brought it in like that. WE DIDN'T. She said she will have to look at the camera to see if we brought it in like that, I said great. However, they didn't really have cameras directed at the angles she said. She told me to go home and they will contact me. I refused to leave without calling my insurance company who said to also make a police report. I heard nothing from corporate or this lady re-guiding my busted window. The only thing I can do now is pay for my window and sue them in small claims court. I guess I wouldn't be this upset if someone acted like they cared. No calls no nothing, as if this never happened.