Maaco

I dropped my car off at this location on Monday, April1. I was advised on Saturday, April 6, my car was done but could not be released for paperwork. On Monday, April 8, I received a 6 second voicemail advising "Your car is done. Come get it." When I picked the car up on Tuesday, April 9, it was FILTHY. The entire interior is covered in paint dust. There is paint overspray INSIDE my car. There are 4 areas of exposed metal. The minor body work, realigning the front fender and replacing the wheel well liner, was not done. They painted my license plate.

This was a horrible experience due to the fact of my paint has gray drips within it on both sides of my vehicle and most of my underbody was painted in the process. I spent too much money for this to be the outcome.The worst part is I have a big truck and I picked bright white so this this bad paint job really stands out.

This is an update of the review from 1 year ago when the rust on my truck was repaired. My original review was a 5 stars due to the great job they did. They cut out the rusted area and welded in a new metal area. The manager did not let me know that there was a gap between the original fender and the metal that they replaced would be a big area of concern that the rust would come right back. If I knew, it would have sealed off that area myself.

STAY AWAY and FAR AWAY! CARELESS AND POOR QUALITY IN EVERY WAY! My story can go on for pages but I'm exhausted by this experience and called corporate to step in and handle further! Then dealing with an ARROGANT and smug shop manager too? Like, wow! My project totaled just around 1,000 with minor body work, so minor I even could've done it myself!! They failed on doing that properly too! ALSO failed to return some body parts they took off AND be aware that I gave them the truck with 95% of the body parts I previously removed for them!!?? BAD NEWS! TOTAL lack of care, quality control and work, BUT I will summarize this - STAY AWAY! This location is horrible, really it is crap.

They charged me over $800 to remove my bumper, do bodywork on the 3" x 3" damaged area, and (supposedly) repaint the entire bumper. For what I was paying, I thought they'd actually apply paint to the entire bumper. Not so... They sprayed just enough paint to cover the 3" x 3" bodywork area (they did blend that in well enough), then applied a single coat of clear coat to the entire bumper. Now all my little scratches and dings show up very nicely. Oh, and they take no responsibility for over-spray that is clearly their fault.

After taking off the wrap from my car it ended up peeling some of my paint off with it. So I decided to take my car to Maaco to get it repainted, big mistake. When I took the car there they said they would take off the rest of the wrap that was left on the car before painting it for more money, keep this in mind. I chose my color and they said it would take around a week to finish.

We aren't talking about a bad server that messed up your dining experience. We are talking about something that cost way more money and if messed up ruins way more than a night!!! Doesn’t matter this establishment screwed me over really well. My car looks like a five year old painted it. Mind you there’s paint everywhere on my tires, inside of my door, on my door where paint is not supposed to be. My car is I don't know how many colors of white cause it took them a few times to make it the original color which is "pearl". They did the worst job I could've paid for and got me fired from a job that I told them I had to have my car back for. These ** do not give a ** about your interior (something that wasn't messed up). They don't care how many spots get painted that shouldn't.

My car needed body work due to someone backing into it and damaging the bumper. I was referred to Maaco in Fort Wayne, IN. I called and spoke to Nico about stopping in and getting an estimate. The day I stopped in, Nico was working. He was very pleasant and had my estimate within 10 minutes. Because the person at fault recommended Maaco, I chose to go ahead and use their services. Also, Maaco's estimate came in approximately $500 less than the 2 other places I received estimates.

I had to take the truck to another company to have the problem fixed on the advice of a Maaco worker. After receiving my truck back I had a problem with my door. They actually referred me to go somewhere else!!! Your one star rating of the company says everything! I would suggest people to take your car or truck to another company if you want it done correctly.

Took my 2006 Ford Freestar in for a paint job. There was no body damage, just a lot of stone chips. The job was done terribly, loads of overspray and paint runs. The emblems on the rear hatch were reversed. They re-painted it a month later and now there was more overspray and new paint runs. The rear emblems were missing and could not be found. The management had been fired and a new operator in charge. He has been less than helpful. Has ordered replacement emblems for the rear (he says). I’ve been waiting two months. Don't be suckered by the price, find a reputable shop.

We saved our money, we care for my 95 year old father in law, a war veteran... to bring an old classic truck from Iowa... as part of a nonprofit outreach for trauma survivors, and those grieving the loss of a child. The truck was a symbol of ten years of struggles, and Bill in Manchester, CT lied to me through his teeth after extensive conversations about our goal. I paid for a truck that is bond over rust, parts that were never installed, and they left a stucco racing stripe of dust on the roof where they did not paint it. It is going to cost possibly nine thousand dollars to strip the classic Chevy and repair the DAMAGE. He has an F BBB rating, and he is stringing me along... BILL is telling me ROB is the owner... no Rob... no phone call, no settlement. Beware. I am about to picket so BILL cannot ROB anyone else through his smiling yellow teeth!

They changed of price, from 350 to 500, the manager very unpolite, he insult me front to employees. Is this an American company? No respect to customer. If they said me, this cracker or wherever you call, 60 dollar, this 80 or wherever, I paid, I hope never have to go to other MAACO. Be careful. Thanks.

Maaco ruined my truck. They said I would not see any paint on my trim. Every single piece of trim is partially painted. My grill, lights, bed liner and many under truck components all painted. They got white paint on my leather interior as well. I have never experienced a shop so bad with so little remorse. Despite a 5 year warranty I will not bring my truck in despite the fact a year later pint is peeling off. Wish I could give these guys -100 stars.

Since August Josh was supposed to call to get a supplement. After calling and leaving various emails I found out from insurance he'd never called. Finally got everything sorted out or so I thought, took my vehicle in on a Monday morning. Come Friday I was told insurance still hadn't approved supplement, I went for my truck as they do not work weekends. Several of my sons belonging were missing, belongings that were in the glove box as well, they had no business in the glove box. We were not told to empty out vehicle as they claim and we didn't know they had thieves working for them. At least 10 dollars in change, my sons baseball bat, his iPhone charger and a baseball bat flashlight. Instead of questioning employees they stated it was our fault for leaving belongings in vehicle. And it wasn't even worked on so it shouldn't of been touched, never again.

Less than a year ago I had my 1998 Toyota Camry painted by Maaco. The paint on the bumper is has cracked with lines in it. My husband went on the 24th of September and spoke with Omar, who stated to bring the car back on Monday and they would take care of the problem, as it is still under the one year warranty. We dropped the car off on Sunday, Sept. 30, for Monday job completion. I just called to inquire about the status of the car today at 2:30 pm 10/01/2018, Irving states that my car is not under warranty and that the bumper requires body work and that they never touched my bumper, that they only did the rear passenger door. I asked him several times if he was confusing me with someone else, he stated no.

Brought my older truck to get a paint job. It was a flat black with 3 small rust holes. We were told they cannot warranty the paint due to the current paint and they don't strip down. They did state it would be car show quality. To my surprise, they would not only not warranty their paint but they won't warranty their workmanship.

Car was not ready on time. I was told I would get $50 back if the car wasn't ready after a week's time and it was not given. Brought car back because the driver door and back door were not lined up as promised. Never got my money back. I had to take my car to another place to get the door fixed right. MAACO made car worse. Air and rain coming through. Received attitude and they lied and tried to blame me for the car door. I don't even have the tools to remove the parts. So Maaco ripped me off $150 dollars. They had paint on the door handle and a few spots where it dripped. I paid over $3000 dollars. I don't see the two coats. Rip off. I know it was because I was a woman. Another woman had to bring back her car because it was not done correctly.

I brought my pick up in for some body work and a paint job. They told me it would take up to 10 days to finish. Also, I was told that I would be upgraded to the best paint job ($700 and change) because they were having a social promotion. Two weeks later I went by to find out what was taking so long. I was told that they needed until Friday to finish. Two days later (Wednesday) they called and said they were through. I went in to find that they had only painted the parts of the truck that were repaired and nothing else. I was told then that if I wanted a whole truck paint job that it would cost much more. I feel duped.

I took my 1990 Buick Reatta to Maaco in myrtle beach for midlevel paint job. When I picked my car up, paid the charge. Upon inspection I noticed that door jams were not painted, I was told that would be an additional $400.00. Door jams are not included in estimate, that seems weird because how do you give an estimate for whole car with door jams not included and why not tell the customer that up front. Once I arrived home I noticed that two spots on front, not hood but that little piece at the bottom (made of rubber or hard plastic) it looked like they had painted over a spider web or something... I immediately called and was told to bring the car back.

Went to Maaco in Laurel. They fix the problem but messed up my car, I took it right back. Mike went under my car because he knew what they had done and said they forgot to put it back. I only told him my car was making a noise and I thought it had a flat. He knew. Now they will not fix what they broke. Never go there!

When I took my van to Maaco to get an estimate on painting it, the salesman quoted me a good price after he walked around it. Then told me it will be ready in about a week. He called me a week later to tell me the van is ready but it's going to cost me an additional $160 to fix the broken rear windshield. I told him the windshield wasn't broken when I brought the van to the shop and added that I find it very strange that he’s calling me a week later after they finished painting it to tell me the windshield is broken. In other words, if the windshield was initially broken, it doesn’t take a week to notice it.

Long wait - Maaco has my car going 17 days and counting. I wish I would have read all the bad reviews Maaco has before I let them paint my car. My bad. Anyone reading these reviews 98% negative reviews red flags people.

3 years ago, I used the Maaco in Tucker GA. I gave them 5 stars in a Google review. Amazing job. This time, it wasn't good. They did 60% of the job. They didn't answer phone calls. I had to drive over there to talk to people, and it is far for me. When I wanted to get the final 40% of the job finished (after paying), I waited for 30 minutes after opening and I left. Don't work with them. Your time is valuable.

A few months ago I got into minor fender bender. With my insurance company I went to Maaco on Williamson road. They quoted me $1500 and that they could take care of the damage in 5-7 business days. I dropped my car off on a Monday after getting into an accident on a Friday. It took them a month to get my car back to me. When I got my car back there was dirt in the clear coat and multiple areas of shoddy workmanship. They also oversprayed into my engine bay. It was very badly done. I went back and spoke to the manager Robert ** and he informed me that this isn’t their way of doing things and they wouldn’t be in business for 8- 9 years if it was. After talking with him we concluded that he would give me back part of my deductible as compensation and would I not leave a bad review for them and would live with the overspray and the defects.

Painted out 83' El Camino - We went to the local store in Clackamas, Oregon. A) it was close. B) They quoted a decent price albeit more than we wanted to pay. But C) they said 5-8 days a complete job of "our" choice of paint color. We chose, a Metallic Marrone as was stock, and I had asked to do the door jambs and hood edges tailgate area. We paid extra for a stripe to replace a chrome that was not on the side edges in color of a light bronze.

I took my vehicle to Maaco for Change of Color, minor dent repair. My car was Silver. Chose a Smokey Grey for color change, had a finger size rust spot in which they painted over. Didn't smooth out charged extra. Other areas on the vehicle near driver's door just painted over not sanded/smoothed out. They didn't paint inside of doors. Told me after the fact they told me it was extra and I said no, totally untrue because I would have kept my Silver. Upon arrival to pick up car first I paid balance off left to return rental went back. Owner gave me keys stated car was in the back. He didn't bother to go with me for review of car. Saw my car and anxiety kicked in. My car was painted Green. Stayed in area about 15 mins in disgust. He never came to area.

I wanted my BMW to have a "New Look". I went through what I wanted. I was very specific. We walked around the vehicle, saw all the dings, scratches, and issues I wanted to be corrected. I was very specific. It's a 2001 BMW and I were spending the funds to make it new again. The car went in suppose to be 5-7 days ended up 23-24 days and they called for me to come pick it up. I was very sad when I saw the BMW, it had NOT been detailed, door dings and scratches were still there, and the car had not been washed for pick up.

I took my truck to Maaco for body work and a paint job. The manager went out to look at it to give me an estimate. We walked around the truck in which he asked me about which dents I wanted repaired. I pointed out each one, (none of the dents were big but they were noticeable). So after he wrote up the core of the work, we went back in the office area so he could give me the quote. I looked over the quote and agreed to the price and was told to bring it back the following week. The truck was dropped the next week and a week and a half later I was told I could pick it up.

Maaco CANNOT do collision repair. They do not have the auto technician training, or diagnostic equipment to do any collision repair. Mathew ** said he could repair my son’s car. The only repair was cosmetic. Maaco had the car 7 days with the dashboard engine light on. They did not tell my son nor make arrangements for qualified mechanics to run diagnostics on the car. Maaco took my son’s $2300, telling him the engine light would go out in a couple days. The car didn’t run for 24 hours, quit in traffic, and was towed to salvage. Mathew ** and Vinh ** use deception and lies of omission to hide the truth from the customer. Maaco hides behind a single line at the bottom of their estimates, “I understand Maaco will not be responsible for mechanical failure or for loss or damage to cars due to causes beyond their control.” Maaco has you sign this document before working on the car!

Company has not only damaged parts of the vehicle but has also had vehicle for now 2.5 weeks. Images have been taken of work/damages as well. On March 19, 2018 F-150 was dropped off to get a new paint job/repairs to be done due to an insurance claim. Was told the vehicle will be completed and ready for pick up on Friday March 23, 2018. During that time when we dropped vehicle off we asked about decals being put back on. They stated they could get the decals and let us know how much. After not receiving any information for two days we went into a panic and decided to find them our self (had to go to two different Ford dealerships) and delivered them on Thursday Morning at which the truck was outside with minor repairs done before it needed to be painted. Therefore, that already told me the vehicle would not be done the following day as it had not even been started to be painted.