Jiffy Lube

When I picked up my car it was idling high and vibrating, I told the tech and he argued with me so I left very sad, I went a half of mile and my under carriage came down and was dragging the ground. I called back to the Jiffy Lube on Clinton Hwy in Knoxville Tn. They sent someone to fix my car but he couldn’t so he told me to drive my car back so I had to drive my car back with it dragging back to the service center, which at that time it was ripped and couldn’t be replace so they used zip ties to keep it on I emailed corporate and needless to say did nothing. I no other car to drive so on my way taking my son back to college the under carriage fell down again. I had to pull over on the interstate state and try to push it back up. Very disappointed because they denied fixing my car. My cars sounds terrible and is driving terrible.

We found out four days after the oil change that the employees never reconnected our hoses when they disconnected the air filter system in my car, which was causing all sorts of fuel injection errors. Rather than having this shady location touch my car again, we fixed it ourselves at our own cost. Do NOT trust Jiffy Lube to touch your car, this is not the first time a Jiffy Lube location has ruined a vehicle of mine but it sure is going to be the LAST. I will not ever return to another Jiffy Lube location and I highly recommend that nobody else does either. There are so many places to get an oil change these days that are so much more respectful to the owner and to the car itself. (Photos of the damage were posted in my google review online as well.)

I pulled up, the first thing they said was my car used synthetic oil. After arguing with the guy for a bit, I finally agreed to a synthetic blend. That should have been my second red flag. I also agreed to a tire rotation as the dealer always did that with each service. After waiting a few minutes one of the techs came in the waiting room and told me I needed a new air filter. Ok, I believed them so I agreed. Well, $129.00 later I left and thought I was done. After talking with my husband, he informed me that not only do I not need a synthetic blend, but he had just changed the air filter recently. In other words, they up charged me for a synthetic blend oil and lied about the air filter. So what should have been a $39.00 oil change, ended up costing $90 more, because they knew they could take advantage of me and did so.

Now, maybe I should be "more informed" or should have waited for my husband to do it, but I should not have to worry about a national chain taking advantage of my lack of knowledge. Warning to those who don't know about cars. Take your oil change business elsewhere. My husband took the car back today, let them know of his displeasure too and to give them an opportunity to make it right. He was told the General Manager would be calling him today. We have not heard a word.

The next day I get the car back with the new pan and gasket. And again it is leaking, but this time from the seal where the pan meets the gasket. The Farmingdale Store Manager Lou then said that they will get a repair shop to fix it. The next 60 days (2 months) are me calling over and over because no one returned calls. Lou escalated the issue to Mike and Jack from the Shirly store, and they too fail to help or return phone calls when promised.

9/19 - They escalate to District Manager Ken **, who authorized the repair. It took 60 days to get this person on the phone! I sent Ken a few reminders about the date of the to make sure it goes smoothly. 9/14 – The repair shop uncovered deep gouges on the bottom of the motor where Jiffy Lube forcefully removed the pan and gasket damaging my car. The repair shop fixed the damage Jiffy Lube caused. When it came time to pay.... Ken calls me with his credit card to pay for the damage, and Ken’s card doesn’t work, so I end up STUCK with the bill. I request Ken to get me check OVERNIGHTED, for which Ken tells me that’s impossible and that I have to wait a week to be reimbursed. To recap, the District Manager of Jiffy Lube had ME pay a bill that he agreed to pay, and then advised that they are unable to overnight a check?

9/16 - 9/18 I reached out to Ken ** 4 times – he stopped returning my messages. 9/19 – Frustrated and disheartened, I message Patrick Southwick, President of Jiffy Lube International, on Linked IN. He doesn’t return my call or message. 9/19 – I receive a call from Chris **, Regional Vice President Jiffy Lube International who apologizes for the behavior of EVERYONE else that I spoke to and advised that doesn’t “represent how they do business”. He promises me a warranty letter and will look into reimbursing me for removing all of the oil damage their negligence caused to my personal property, driveway, street, work.

On this call, Chris also stated that Ken ** stopped returning my calls because “I was hostile with him”. I couldn’t believe what I had heard. I am a nice person. If anything I was too nice to him and everyone else. Ken was negligent and created a lie to cover his tracks, blaming me for his failings. I offered to send Chris every text message exchange with Ken, AND advised that the mechanic and the front desk were both present when this alleged “hostile” behavior transpired. The reality is… Ken ** lied, period.

9/20 – I receive an e-mail from D’Evelyn **, Corporate Customer Service, with the warranty for the repair for 12,000 miles, retro dated back to the beginning of July, which was 4,000 miles ago, meaning they are really only giving me a 8,000 mile warranty. I advise D-Evelyn of the error, and she includes Chris ** on the e-mail.

9/30 – It is now 10 days since I requested the updated warranty information. I have NOT heard back from Chris ** or D’Evelyn **, or Patrick Southwick. I can say this honestly since I have dealth with so many levels of their organization over the past few months… Jiffy Lube does NOT care about the customers. They do not care. Their business practices are anti-consumer. I hope this review helps you decide to spend your money with a company that will value you more than Jiffy Lube will.