Jiffy Lube Reviews

I brought my car in for an oil change at this location and left with over $6,000 in cooling system damage. The manager initially admitted fault and told me they would cover repairs and rental costs. After towing my car to a dealership, they reversed that promise and denied responsibility. I’ve now had to file a small claims lawsuit to recover the cost of the damage, and I’ve been left without reliable transportation and paying out of pocket to rental car, and stuck with a huge bill for the damages they caused as a result. I tried to resolve this directly, but I’m disappointed in how this was handled. Be cautious, and get everything in writing if you choose to use this location. They have been not reliable or honest. This happened the location 1051 Country Club Dr Mansfield Texas, 76063.

The techs overfilled my car with oil before a trip out of state. It broke down in a country town with no mechanic. When I got it home and took it to them this morning with PROOF they overfilled it, Jacob, the hateful manager treated me like a simple idiot woman and tried to sell me on other garbage and did not tell me what happened to my car, why it’s still lagging, or why the check engine light is on. He was rude, interrupted me and was incredibly sexist in his behavior before kicking me out when I asked him to stop condescending me and saying MA’AM every time I opened my mouth to speak.

I went to three Jiffylubes in Austin for a simple state emissions test. Here are the results: The Jiffylube at 16224 RR 620 reported that they had been suspended from doing inspections because their inspector was caught taking bribes. I'm not kidding! The Jiffylube at 11219 RR 2222 had a big state inspection sign out front but had no inspector on duty--not the first time this has happened at that location.

My vehicle is not drivable since going to Jiffy Lube in Taylor TX on May 3, 2025 and a follow up on 5/8/2025. Upon getting the vehicle home, I noticed that gas was jetting from a piston into the catalytic converter.

This review has nothing to do with the workers there. They were all nice and friendly, but I did not know that the company changed name's again. When I started coming to 8617 Hwy 92 Woodstock, Ga. 30189 back in 08/2021 the name of the place was Castrol Oil. I really liked Castrol, but then in about 06/2023 the company changed to Valvoline Express Care, which wasn't so bad because I was given the same great low prices. They had a deal going on an oil change for $29.99.

I wanted to give the Magnolia location team a five-star review especially Bill for outstanding customer service. He went above and beyond to help me understand all that Jiffy Lube had to offer. He was very knowledgeable about all the services that Jiffy Lube had to offer. If you need any service that Jiffy Lube has to offer go to the Magnolia location and ask for Bill.

Unprofessional place. I took my Mercedez for oil change and when I got home oil was dripping from the bottom of my car. Oil was all over the garage. It looked like they don't pay job attention. Don't go there please.

I went to my local Jiffy Lube on 3-29-25 for an oil change. I have going to Jiffy Lube for about 2 yrs. The tech told me after about an hour that my oil pan cap was not fitting back on the oil pan. After about another hr. the tech informed me that the district manager was coming by to try to either fix the oil cap or fit a different type onto the pan. After about 30 min. the tech informed me that the district manager could not get any cap to fit the oil pan. Additionally, the tech said the oil pan was cracked and would have to be replaced. He said that the district manager told me that the oil pan was not leaking at the moment. He said Jiffy Lube would replace the oil pan for free. I just needed to take my car to the Clinton highway location and they would replace tge oil pan.

Had my oil changed, on my way home (less than 10 miles), my engine started knocking extremely loudly. Parked my car and contacted them, the store manager came out to look for himself, agreed the car didn’t sound like that when it was serviced and said “your type of car is known to have issues after an oil change” I explained my car has never had a single major issue as it’s always been maintained by a certified mechanic and all work goes on Carfax. I told him I will be holding Jiffy Lube responsible for whatever the issue is, as he even admitted himself the car was not making the locking sound and he flat out said he knows they won’t pay. Sounds like I’ll be suing.

STAY AWAY FROM THIS JIFFY LUBE — THEY DESTROYED MY ENGINE AND TOOK NO RESPONSIBILITY. I took my 2017 Ford Escape—my reliable, well-maintained vehicle with ZERO prior issues—to Jiffy Lube on December 19, 2024, for a simple oil change. That was the beginning of a nightmare. Three days later, on December 22, after driving only 37 miles, my car suddenly lost power on the highway and began spewing blue-gray smoke. I was forced to pull over and have it towed to Dobbs Tire and Auto Center.

Came in for a simple state inspection. They performed $60 of additional unauthorized work on my vehicle. When I objected they offered to drop the fee by half. I don't appreciate them messing with my vehicle without my prior permission.

$4,300 DOLLARS Is My BILL FROM BUICK BECAUSE OF JIFFYLUBE DAMAGING MY ENGINE!!!! FIRST THEY LITERALLY DUCK-TAPED A PIPE ON MY ENGINE, Then waited Until the 30th day to respond because I'm taking them to COURT. They will probably drag this out. District Manager Chris ** made up a lie that I had a side deal for a side Job. I DROVE IT TO JIFFYLUBE, NOT SOMEBODY'S HOUSE, So now after completing tearing my engine UP, They refuse to take responsibility. 4300 00 dollars because they are liars. DM even told me that the WORKER, because I won't call anyone who duck-tapes pipes on engines a MECHANIC, Was going to Bill me for something small and POCKET THE REST OF THE MONEY, so instead of fixing the ISSUE. HE LIED.

End of 2023 I purchased a 1985 Dodge Ramcharger in Washington State. Before driving it to Florida I needed some service done to the SUV. Looking for nationwide warranty and explicitly asking for it, I choose a Jiffy Lube store there. The drive home was ok. After getting to Florida we started to upgrade some interior, etc on the SUV, but drove it off and on. During the year 2024. The battery quit cold in October 2024. Being under “warranty” we finally found someone to contact at corporate and raised the battery issue and a strong wobbling in the (new? Installed) front brakes.

Wife had oil changed in Kia Sorento in Dec. Vehicle is driven less than 100 miles a week. Noticed something hanging down from front end. Upon Inspection by our mechanic the plastic skid plate was not reattached. It must be removed to change the oil wth screws of which there was 1 screw remains. Now I wonder if they really changed the oil and the filter. Without watching everything they do I wouldn't trust them. Wouldn't waste my energy fighting with them. Paid my mechanic to put In all necessary screws and placed them on our do not use list of vendors.

Got my oil change in February at the Jiffy Lube in Bozeman, Mt. Great crew, very friendly, Very knowledgeable and efficient. I went on my lunch break and they took great care of getting me in and out so I could get back to work in time. I got great service. I would highly recommend Jiffy lube for all your car needs. Great job everyone!!! See you next time. Lori

I have been a satisfied Jiffy Lube customer for decades but recently had a major problem with the outlet on Delmar at University City. The manager, Herb told me he had to show an employee where the drain plug for oil was. After they put fresh oil in the engine, they checked the oil level and found that there was no oil. They had to put in a second batch of oil. The real problem came later when my transmission failed and was replaced with a remanufactured used transmission for almost $10,000. The dealer told me someone had removed the transmission oil plug, and when he/she replaced the plug, did not include the gasket.

I went to Jiffy Lube on Greenwood in Glenview location. ** guy with longer hair was Unprofessional. He came by my car without saying nothing. I told him I'm here for Lyft inspection. He said, "Your car won't pass without even doing inspection." He must hate his job and didn't want to do inspection. I went to another location which is different shop and no problem my car pass the inspection. I have a new car hardly any mileage and he didn't even bother going inside the shop for a clipboard and papers. He just totally didn't want to take care of customer. He was a horrible employee!!!! I don't recommend this place at all!!!!

I went to store #2735 in Durham, NC for an oil change. The staff said I needed a fluid flush, so I told them to go ahead and do that. When I took my vehicle to the dealer for its 48,000 mile check up, the dealer said I had water in my radiator. I told them that Jiffy Lube just changed the fluid 2 days prior, and I was told, "No they did not." The dealer showed me on the meter what was in the vehicle. I had them change it, since they told me if it freezes it could cause my motor to crack. I spoke with Manager Ryan at the store and he apologized and said he would refund my money. When I went into the store they told me I would have to contact corporate for the refund. I have now contacted corporate 3 times with no response from them. My next complaint is going to be to the North Carolina Attorney General's Office, so they can stop this Bait and Switch.

Was there this morning at the ramsey nj location. My oil change was done in 5 minutes. How is it possible to drain the old oil, changing filter in 5 minutes? They told me, "We are 5 guys that's why." Checked my oil. Was clean. Don't know about filter. Next time I'll put camera. Does not make much sense.

I absolutely love coming to Jiffy lube and have been doing so for many years. I am on the highway a lot and always feel confident when leaving that my car is fine and up for the next road trip. Young people there work really hard and are always so sweet and helpful. I have never had any issues. Thank you Jiffy lube.

I had an issue regarding oil change, so I contacted the team car care for Jiffy Lube. They apologized and send me a 50% coupon to use for next time. I went to one of their locations and they told me that the coupon has been expired two years ago, and I got the email from the guest service manager two month ago. D'Evelyn **, Guest service manager told me to show them the email because it shows his signature card, but they refused it and said no.

I went to a Jiffy Lube in Apple Valley California. I wanted a full synthetic oil change. Easy right? Nope. They refused to service my car unless I provided an email address. Seriously? The technician said, ”They really get on us if we don’t get your email.” I said, “but that’s not mandatory is it?” His response? "Yeah, I can’t do it without that.” WOW. Great business model.

So watch out in Parksville. This young girl first thing said my plates were too dirty and sent it up to the DMV pissing me off. Then she did not even service my vehicle and charged me a ridiculous amount. This young girl in Parksville needs to be fired and if not skip it. She is not worth your time.

I brought my car to the Jiffy Lube store 2440 for a routine oil change, expecting a quick and professional service. What I experienced instead was sheer negligence, poor communication, and a complete disregard for customer safety. The day after the service, my car’s dashboard displayed a “low engine oil pressure” warning, and I started hearing alarming noises. Concerned, I returned to the shop. They changed the oil and filter again and assured me my car was safe to drive home. However, their negligence became evident when my engine completely locked shortly after I left.

I took my vehicle to Jiffy Lube because I was going to travel to Atlanta. Halfway there the check oil level light came on. And the oil level red light came on. I stopped and was told too much oil was in my car and it can cause a damage to the oil sending switch. I called Jiffy Lube back and was told to take it to another Jiffy Lube. This manager told me the same thing and that the car was leaking oil out the oil pressure sensor. And I should park the car and not drive it. I explained that I was out of town. I called Jiffy Lube and was told by the vice president out of Augusta that they are not fixing the car. He was empathetic. He just didn't care at all that I was stranded. I'm very disappointed in the service I received at this company. Do not take your car there.

I had Jiffy Lube change my transmission fluid at the Hendersonville, TN location. It’s a fairly simple procedure so I assumed things were fine. After several months I found that whoever did the procedure put in way too much transmission fluid and as a result, Mercon was leaking from several areas. I contacted the manager and explained what had happened. I made it clear I expected any damage to be fixed and asked him if there was an employee on the premises qualified to perform the repair. The manager confidently said he was capable of doing so, and he told me to bring the vehicle in. I quickly found out I had wasted my time driving up there since he had no intention of trying to rectifying the situation.

My last oil change at Jiffy Lube was 4-2-2024 and costed me $68.05 - all included. I just today took my car back for an oil change. That exact same service costed me $111.65 (with my discount). Exact same car, exact same service - nothing more, nothing less, This was (is) a 61% increase in Jiffy's charges over 7.5-months. I will NEVER do business at Jiffy Lube again.

Took vehicle into Jiffy Lube Cedar/Mowry on December 1, 2024 to have an oil change done. Drove off and the car made a loud noise when getting on to the freeway. Turns out the skid plate was missing two screws and the skid plate got destroyed. Called Jiffy Lube and they advised me DM would be calling me back, no one ever did. When I called yesterday 12/3 I was told to contact the DM at Jarvis, spoke with the rudest person Robert ** who immediately said, "the skid plate was already damaged look at your receipt you signed it and the rep explained it." At no time was the skid plate loose or missing 2 screws, only until they had to take it off to replace the filter. He said, "Yep your problem, can't help you."

I visited my local Jiffy Lube after church Sun Dec1, 2024. Been a long time since I had been to Jiffy Lube. My daughter was visiting from school and was over on her oil change so I brought her car in. The tech was polite enough and helpful. I drove in and he had me do the lights. I questioned the high price for the full synthetic oil but was told it was the convenience I was paying for. My daughter was leaving shortly so I said ok.

*This happened at a franchised location in Utah. The parent company owns 7 Jiffy Lubes, and is called Utah Lubricants, LLC. I recently brought my car to Jiffy Lube for a routine oil change, expecting a straightforward, efficient, and convenient service. I was told it would take 30 minutes. However, after over an hour of waiting, a technician informed me that they were "having difficulty getting the plug back into the oil pan." Another hour passed before I was told that they were unable to replace the plug and would need to "upsize" the components. Ultimately, I was informed the oil pan was damaged beyond repair, and that it would need to be replaced. But, the scary part is they told me I could drive my car with their "fix" until the next oil change. I confirmed with multiple mechanics the car is not safe to drive.