Jiffy Lube Reviews

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About Jiffy Lube

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Jiffy Lube specializes in automotive preventive maintenance. Since its founding in 1979, it provides oil changes, tire services and fluid exchanges. The company integrates a comprehensive vehicle inspection with each service visit, with the goal of helping customers maintain their vehicles’ health and performance.

Pros
  • Excellent customer service
  • Good value for money
Cons
  • Inconsistent service quality

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Jiffy Lube Reviews

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    Page 2 Reviews 5 - 35
    Reliability

    Reviewed June 12, 2025

    I brought my car in for an oil change at this location and left with over $6,000 in cooling system damage. The manager initially admitted fault and told me they would cover repairs and rental costs. After towing my car to a dealership, they reversed that promise and denied responsibility. I’ve now had to file a small claims lawsuit to recover the cost of the damage, and I’ve been left without reliable transportation and paying out of pocket to rental car, and stuck with a huge bill for the damages they caused as a result. I tried to resolve this directly, but I’m disappointed in how this was handled. Be cautious, and get everything in writing if you choose to use this location. They have been not reliable or honest. This happened the location 1051 Country Club Dr Mansfield Texas, 76063.

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    Customer ServiceStaff

    Reviewed June 10, 2025

    The techs overfilled my car with oil before a trip out of state. It broke down in a country town with no mechanic. When I got it home and took it to them this morning with PROOF they overfilled it, Jacob, the hateful manager treated me like a simple idiot woman and tried to sell me on other garbage and did not tell me what happened to my car, why it’s still lagging, or why the check engine light is on. He was rude, interrupted me and was incredibly sexist in his behavior before kicking me out when I asked him to stop condescending me and saying MA’AM every time I opened my mouth to speak.

    The regional manager wasn’t better. He told me he was sure I had laundry to catch up on after our vacation. Because that’s all women do. Laundry, apparently. My dad died when I was 17 and was a union member and master mechanic. I’m not a simpleton about the car I have owned and babied for 10 years since they are no longer manufactured. This place is a joke and they need to clean house starting with that jerk manager Jacob.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 9, 2025

    I went to three Jiffylubes in Austin for a simple state emissions test. Here are the results: The Jiffylube at 16224 RR 620 reported that they had been suspended from doing inspections because their inspector was caught taking bribes. I'm not kidding! The Jiffylube at 11219 RR 2222 had a big state inspection sign out front but had no inspector on duty--not the first time this has happened at that location.

    The Jiffylube at 11426 RR 620 near Anderson Mill Rd had an inspector, a very slow inspector. I was third in line for an inspection that takes about 10-15 minutes, tops. He took 25 minutes to perform one emissions test, and then allowed two cars that drove in for oil changes AFTER all of us waiting for inspections to cut ahead in line! The guy ahead of me in line got out of his truck and asked them what the heck was going on, and got a bunch of shoulder-shrugging for an answer. He then left. I also left when I realized I'd be in line for another 50 minutes if I waited. If you need an emissions test but would prefer to waste your time, burn some gas, and be treated like trash, I can strongly recommend Jiffylube.

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    Verified purchase

    Reviewed June 5, 2025

    My vehicle is not drivable since going to Jiffy Lube in Taylor TX on May 3, 2025 and a follow up on 5/8/2025. Upon getting the vehicle home, I noticed that gas was jetting from a piston into the catalytic converter.

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    PriceStaff

    Reviewed May 30, 2025

    This review has nothing to do with the workers there. They were all nice and friendly, but I did not know that the company changed name's again. When I started coming to 8617 Hwy 92 Woodstock, Ga. 30189 back in 08/2021 the name of the place was Castrol Oil. I really liked Castrol, but then in about 06/2023 the company changed to Valvoline Express Care, which wasn't so bad because I was given the same great low prices. They had a deal going on an oil change for $29.99.

    Now comes 05/2025 and the company has changed again to Jiffy Lube. Now I don't know what's going on but if I go into a oil place that has a $29.99 for an oil change, then why was I charged $54.99? If that sign wasn't up like it was, then I might have gone to another oil place. I don't write bad reviews, but when I paid an extra $25.00, that was the last straw. And another thing, Jiffy Lube is not registered with CARFAX Car Care, so I had to fill it in on my own.

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    Customer ServiceStaff

    Reviewed May 23, 2025

    I wanted to give the Magnolia location team a five-star review especially Bill for outstanding customer service. He went above and beyond to help me understand all that Jiffy Lube had to offer. He was very knowledgeable about all the services that Jiffy Lube had to offer. If you need any service that Jiffy Lube has to offer go to the Magnolia location and ask for Bill.

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    Reviewed May 2, 2025

    Unprofessional place. I took my Mercedez for oil change and when I got home oil was dripping from the bottom of my car. Oil was all over the garage. It looked like they don't pay job attention. Don't go there please.

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    Customer ServiceStaff

    Reviewed April 30, 2025

    I went to my local Jiffy Lube on 3-29-25 for an oil change. I have going to Jiffy Lube for about 2 yrs. The tech told me after about an hour that my oil pan cap was not fitting back on the oil pan. After about another hr. the tech informed me that the district manager was coming by to try to either fix the oil cap or fit a different type onto the pan. After about 30 min. the tech informed me that the district manager could not get any cap to fit the oil pan. Additionally, the tech said the oil pan was cracked and would have to be replaced. He said that the district manager told me that the oil pan was not leaking at the moment. He said Jiffy Lube would replace the oil pan for free. I just needed to take my car to the Clinton highway location and they would replace tge oil pan.

    I took my car there on 3-31-25. I had to leave it overnight with them. This meant that I had to rent a car to get to work. Total cost of the car rental was $192. I picked up my car the next day at Jiffy Lube. I drove the car home. The next morning the new oil pan was leaking oil onto my garage floor. I did not take the car back to Jiffy Lube. I took it to Firestone to get it fixed. This cost $446. Again, I had to rent a car for the day. This cost was $115. I had already called the Jiffy Lube headquarters to voice emtpy concerns about their workmanship. I never received any follow up from Jiffy lube.

    I did a search and found out that the local franchisee that owned the Jiffy Lubes in Knoxville Tn. is Joe **. I emailed Joe and explained the situation. He emailed me back and assured me that a VP of his office would call me. After a reminder from me a few days later I received a call from the VP. I had asked the owner to reimburse me for the cost of the oil pan at Firestone and the cost of the rental cars. During the call the VP politely informed me that since I did not go back to them after the oil pan was leaking after they replaced it for free that They would not reimburse me at all. I reached out to the owner, Joe, one last time. I asked him if he would at least pay for the work done by Firestone and I would eat the cost of the car rentals. He did not respond.

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    Reviewed April 30, 2025

    Had my oil changed, on my way home (less than 10 miles), my engine started knocking extremely loudly. Parked my car and contacted them, the store manager came out to look for himself, agreed the car didn’t sound like that when it was serviced and said “your type of car is known to have issues after an oil change” I explained my car has never had a single major issue as it’s always been maintained by a certified mechanic and all work goes on Carfax. I told him I will be holding Jiffy Lube responsible for whatever the issue is, as he even admitted himself the car was not making the locking sound and he flat out said he knows they won’t pay. Sounds like I’ll be suing.

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    Customer ServicePricePunctuality & SpeedReliability

    Reviewed April 16, 2025

    STAY AWAY FROM THIS JIFFY LUBE — THEY DESTROYED MY ENGINE AND TOOK NO RESPONSIBILITY. I took my 2017 Ford Escape—my reliable, well-maintained vehicle with ZERO prior issues—to Jiffy Lube on December 19, 2024, for a simple oil change. That was the beginning of a nightmare. Three days later, on December 22, after driving only 37 miles, my car suddenly lost power on the highway and began spewing blue-gray smoke. I was forced to pull over and have it towed to Dobbs Tire and Auto Center.

    What Dobbs found was shocking: the engine was coated in black, dirty oil, and they drained over 6 quarts—despite my vehicle only holding 4.3 quarts total. The dipstick showed oil filled over an inch above the full line. The mechanic explained that the excessive oil fouled the spark plugs, destroyed the catalytic converters, and permanently ruined the engine. Even after replacing plugs and trying to clean it up, the car died again on a test drive. Diagnosis: engine completely destroyed.

    I immediately brought this to Jiffy Lube’s attention. Their response? Blame everyone but themselves. They claimed they only put in the right amount of oil and pointed fingers at Dobbs—without ever speaking to the mechanic or inspecting the damage. Just outright denial, despite the clear timeline and mechanical evidence.

    Let’s be real: my car worked perfectly before Jiffy Lube touched it. It died 37 miles later, drowned in oil. And now I’m left with a dead engine and thousands in losses. If you value your vehicle, your time, and your money—DO NOT TRUST THIS PLACE. Jiffy Lube’s negligence cost me a car, and their refusal to take any responsibility is shameful.

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    Reviewed April 5, 2025

    Came in for a simple state inspection. They performed $60 of additional unauthorized work on my vehicle. When I objected they offered to drop the fee by half. I don't appreciate them messing with my vehicle without my prior permission.

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    Customer Service

    Reviewed April 5, 2025

    $4,300 DOLLARS Is My BILL FROM BUICK BECAUSE OF JIFFYLUBE DAMAGING MY ENGINE!!!! FIRST THEY LITERALLY DUCK-TAPED A PIPE ON MY ENGINE, Then waited Until the 30th day to respond because I'm taking them to COURT. They will probably drag this out. District Manager Chris ** made up a lie that I had a side deal for a side Job. I DROVE IT TO JIFFYLUBE, NOT SOMEBODY'S HOUSE, So now after completing tearing my engine UP, They refuse to take responsibility. 4300 00 dollars because they are liars. DM even told me that the WORKER, because I won't call anyone who duck-tapes pipes on engines a MECHANIC, Was going to Bill me for something small and POCKET THE REST OF THE MONEY, so instead of fixing the ISSUE. HE LIED.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 18, 2025

    End of 2023 I purchased a 1985 Dodge Ramcharger in Washington State. Before driving it to Florida I needed some service done to the SUV. Looking for nationwide warranty and explicitly asking for it, I choose a Jiffy Lube store there. The drive home was ok. After getting to Florida we started to upgrade some interior, etc on the SUV, but drove it off and on. During the year 2024. The battery quit cold in October 2024. Being under “warranty” we finally found someone to contact at corporate and raised the battery issue and a strong wobbling in the (new? Installed) front brakes.

    After about 100!+ phone calls and text messages and numerous promises that it will be looked at, I had to make three (3) Shop visits at local Jiffy Lubes only to be told in the end there is no issue with the brakes and the battery, which brought to them, was (logically) not installed and that’s why no warranty on nothing. We paid 3.800$+ for the repairs. This is a dishonest organization with obviously equally incompetent and dishonest staff. The excuse was: "While we are a nationwide brand, the franchisees are independent and don’t warrant other franchisees' work." Great!

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    Reviewed March 14, 2025

    Wife had oil changed in Kia Sorento in Dec. Vehicle is driven less than 100 miles a week. Noticed something hanging down from front end. Upon Inspection by our mechanic the plastic skid plate was not reattached. It must be removed to change the oil wth screws of which there was 1 screw remains. Now I wonder if they really changed the oil and the filter. Without watching everything they do I wouldn't trust them. Wouldn't waste my energy fighting with them. Paid my mechanic to put In all necessary screws and placed them on our do not use list of vendors.

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    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2025

    Got my oil change in February at the Jiffy Lube in Bozeman, Mt. Great crew, very friendly, Very knowledgeable and efficient. I went on my lunch break and they took great care of getting me in and out so I could get back to work in time. I got great service. I would highly recommend Jiffy lube for all your car needs. Great job everyone!!! See you next time. Lori

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    Reviewed Feb. 24, 2025

    I have been a satisfied Jiffy Lube customer for decades but recently had a major problem with the outlet on Delmar at University City. The manager, Herb told me he had to show an employee where the drain plug for oil was. After they put fresh oil in the engine, they checked the oil level and found that there was no oil. They had to put in a second batch of oil. The real problem came later when my transmission failed and was replaced with a remanufactured used transmission for almost $10,000. The dealer told me someone had removed the transmission oil plug, and when he/she replaced the plug, did not include the gasket.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2025

    I went to Jiffy Lube on Greenwood in Glenview location. ** guy with longer hair was Unprofessional. He came by my car without saying nothing. I told him I'm here for Lyft inspection. He said, "Your car won't pass without even doing inspection." He must hate his job and didn't want to do inspection. I went to another location which is different shop and no problem my car pass the inspection. I have a new car hardly any mileage and he didn't even bother going inside the shop for a clipboard and papers. He just totally didn't want to take care of customer. He was a horrible employee!!!! I don't recommend this place at all!!!!

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    Customer ServiceSales & Marketing

    Reviewed Feb. 21, 2025

    I went to store #2735 in Durham, NC for an oil change. The staff said I needed a fluid flush, so I told them to go ahead and do that. When I took my vehicle to the dealer for its 48,000 mile check up, the dealer said I had water in my radiator. I told them that Jiffy Lube just changed the fluid 2 days prior, and I was told, "No they did not." The dealer showed me on the meter what was in the vehicle. I had them change it, since they told me if it freezes it could cause my motor to crack. I spoke with Manager Ryan at the store and he apologized and said he would refund my money. When I went into the store they told me I would have to contact corporate for the refund. I have now contacted corporate 3 times with no response from them. My next complaint is going to be to the North Carolina Attorney General's Office, so they can stop this Bait and Switch.

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    Verified purchase

    Reviewed Feb. 10, 2025

    Was there this morning at the ramsey nj location. My oil change was done in 5 minutes. How is it possible to drain the old oil, changing filter in 5 minutes? They told me, "We are 5 guys that's why." Checked my oil. Was clean. Don't know about filter. Next time I'll put camera. Does not make much sense.

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    Staff

    Reviewed Feb. 4, 2025

    I absolutely love coming to Jiffy lube and have been doing so for many years. I am on the highway a lot and always feel confident when leaving that my car is fine and up for the next road trip. Young people there work really hard and are always so sweet and helpful. I have never had any issues. Thank you Jiffy lube.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2025

    I had an issue regarding oil change, so I contacted the team car care for Jiffy Lube. They apologized and send me a 50% coupon to use for next time. I went to one of their locations and they told me that the coupon has been expired two years ago, and I got the email from the guest service manager two month ago. D'Evelyn **, Guest service manager told me to show them the email because it shows his signature card, but they refused it and said no.

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    Customer Service

    Reviewed Jan. 22, 2025

    I went to a Jiffy Lube in Apple Valley California. I wanted a full synthetic oil change. Easy right? Nope. They refused to service my car unless I provided an email address. Seriously? The technician said, ”They really get on us if we don’t get your email.” I said, “but that’s not mandatory is it?” His response? "Yeah, I can’t do it without that.” WOW. Great business model.

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    PriceStaff

    Reviewed Jan. 18, 2025

    So watch out in Parksville. This young girl first thing said my plates were too dirty and sent it up to the DMV pissing me off. Then she did not even service my vehicle and charged me a ridiculous amount. This young girl in Parksville needs to be fired and if not skip it. She is not worth your time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 2, 2025

    I brought my car to the Jiffy Lube store 2440 for a routine oil change, expecting a quick and professional service. What I experienced instead was sheer negligence, poor communication, and a complete disregard for customer safety. The day after the service, my car’s dashboard displayed a “low engine oil pressure” warning, and I started hearing alarming noises. Concerned, I returned to the shop. They changed the oil and filter again and assured me my car was safe to drive home. However, their negligence became evident when my engine completely locked shortly after I left.

    I have clear video evidence of the employees acknowledging their mistakes and stating things like, “I wouldn’t drive it,” and “I think we messed up,” and more. Despite this, they allowed me to leave in an unsafe vehicle, putting my life and others in danger. If I had driven on the freeway, the consequences could have been catastrophic. The aftermath was even worse. I spent over five hours in the freezing cold with my mother, waiting for a tow truck during the holiday season.

    The lack of accountability and proper resolution from Jiffy Lube is infuriating. When I contacted the manager to address these issues, the interaction was dismissive and unprofessional. Instead of apologizing and offering to make things right, they were defensive and unwilling to acknowledge the gravity of their negligence. This experience has caused me financial stress, emotional distress, and the loss of valuable time. I expected much better from a company of this size. Save yourself the trouble and go somewhere else for your car maintenance. Jiffy Lube clearly lacks the competence, professionalism, and accountability needed to care for your vehicle.

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    Customer ServiceStaff

    Reviewed Dec. 14, 2024

    I took my vehicle to Jiffy Lube because I was going to travel to Atlanta. Halfway there the check oil level light came on. And the oil level red light came on. I stopped and was told too much oil was in my car and it can cause a damage to the oil sending switch. I called Jiffy Lube back and was told to take it to another Jiffy Lube. This manager told me the same thing and that the car was leaking oil out the oil pressure sensor. And I should park the car and not drive it. I explained that I was out of town. I called Jiffy Lube and was told by the vice president out of Augusta that they are not fixing the car. He was empathetic. He just didn't care at all that I was stranded. I'm very disappointed in the service I received at this company. Do not take your car there.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 12, 2024

    I had Jiffy Lube change my transmission fluid at the Hendersonville, TN location. It’s a fairly simple procedure so I assumed things were fine. After several months I found that whoever did the procedure put in way too much transmission fluid and as a result, Mercon was leaking from several areas. I contacted the manager and explained what had happened. I made it clear I expected any damage to be fixed and asked him if there was an employee on the premises qualified to perform the repair. The manager confidently said he was capable of doing so, and he told me to bring the vehicle in. I quickly found out I had wasted my time driving up there since he had no intention of trying to rectifying the situation.

    There were no customers at the location the entire time I was there, and two other employees were standing around doing nothing. The manager focused his efforts on trying to distract me with topics that had nothing to do with the problem we discussed on the phone. He tried to spend as much time as possible repeatedly explaining the benefits of synthetic motor oil over and over again. I had to keep redirecting him to the reason I was there. Eventually, I showed him pictures of where the transmission fluid had been leaking, and of the dipstick indicating the transmission had been drastically overfilled. Though he acknowledged that the transmission had been overfilled, he made a number of feeble attempts to claim that Jiffy Lube wasn’t responsible for the leaks.

    First, he implied the instructions stamped on the dipstick can be ignored. Second, he insinuated that overfilling the transmission couldn’t cause leaks. Third, he tried to claim the thick red liquid leaking from the transmission wasn’t transmission fluid. Fourth, since I had days previously wiped off the leaking transmission fluid and made sure it was indeed still leaking, Jiffy Lube shouldn’t be responsible for the leaks somehow. Fifth, he claimed that getting an oil change somehow releases Jiffy Lube from any liability for the damage caused by overfilling my transmission. Sixth, He claimed that since we had been driving the car, Jiffy Lube isn’t responsible for any damage caused by overfilling the transmission.

    The manager ended the conversation by saying “this over my pay grade”. I didn’t appreciate that statement for two reasons. He had told me he was qualified to fix the problem before he told me to bring my vehicle in. And secondly, all three of them had been doing nothing when I arrived and the place was going to be open for business for another six hours. I’m utterly shocked that Jiffy Lube allows individuals like this to represent their business.

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    Reviewed Dec. 9, 2024

    My last oil change at Jiffy Lube was 4-2-2024 and costed me $68.05 - all included. I just today took my car back for an oil change. That exact same service costed me $111.65 (with my discount). Exact same car, exact same service - nothing more, nothing less, This was (is) a 61% increase in Jiffy's charges over 7.5-months. I will NEVER do business at Jiffy Lube again.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2024

    Took vehicle into Jiffy Lube Cedar/Mowry on December 1, 2024 to have an oil change done. Drove off and the car made a loud noise when getting on to the freeway. Turns out the skid plate was missing two screws and the skid plate got destroyed. Called Jiffy Lube and they advised me DM would be calling me back, no one ever did. When I called yesterday 12/3 I was told to contact the DM at Jarvis, spoke with the rudest person Robert ** who immediately said, "the skid plate was already damaged look at your receipt you signed it and the rep explained it." At no time was the skid plate loose or missing 2 screws, only until they had to take it off to replace the filter. He said, "Yep your problem, can't help you."

    I then called the Jiffy Lube store on Cedar back, a female by the name of Brenda told me that the DM had called her and told her that she had helped me and told me right... When I spoke with her I told her to pull the video, because she never helped me it was another male employee who did. She then seemed surprised and said, "Oh I do remember you and you're right I didn't help you," then became concerned that someone used her log in. I shared with her that she stepped away to help another gentleman, provided her with the exact conversation and again asked her to pull the video. I am beyond upset, as Honda is now charging me 277.00 to replace the skid plate and that's without the labor.

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    Customer ServicePriceStaff

    Reviewed Dec. 3, 2024

    I visited my local Jiffy Lube after church Sun Dec1, 2024. Been a long time since I had been to Jiffy Lube. My daughter was visiting from school and was over on her oil change so I brought her car in. The tech was polite enough and helpful. I drove in and he had me do the lights. I questioned the high price for the full synthetic oil but was told it was the convenience I was paying for. My daughter was leaving shortly so I said ok.

    The minute I got out of my car I smelt the very strong odor of pot. I told the tech I hope my car doesn't smell when I leave. He tried to sell me a cabin filter, I said no. $49.00 for a &10 or 12.00 filter is a little much. The marker he used left a good smudge on the windshield that I cleaned at home. Disappointed about no vacuuming. I called after I left and the tech told me no more since COVID. Yet the cleaned all the interior windows. Not sure what to think but will only use again if I'm in a jam. Headquarters needs to check on the pot smell. P.S.- It was not a skunk. Mike 2008 Honda CRV customer.

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    CoverageReliability

    Reviewed Nov. 29, 2024

    *This happened at a franchised location in Utah. The parent company owns 7 Jiffy Lubes, and is called Utah Lubricants, LLC. I recently brought my car to Jiffy Lube for a routine oil change, expecting a straightforward, efficient, and convenient service. I was told it would take 30 minutes. However, after over an hour of waiting, a technician informed me that they were "having difficulty getting the plug back into the oil pan." Another hour passed before I was told that they were unable to replace the plug and would need to "upsize" the components. Ultimately, I was informed the oil pan was damaged beyond repair, and that it would need to be replaced. But, the scary part is they told me I could drive my car with their "fix" until the next oil change. I confirmed with multiple mechanics the car is not safe to drive.

    To make matters worse, when I reached out to the company's owner to seek a resolution, he was completely unwilling to accept responsibility for the damage. The owner, with "over 40 years of experience in the industry", blamed it on the previous mechanic and said something to the effect of "this is what happens to the oil pan in old cars". This is not true, and my car is only 10 years old with low mileage for the age. Despite the fact that Jiffy Lube's technicians were clearly at fault, the owner refused to cover the cost of repairing the oil pan. They didn't even offer to refund me for the oil change. As a result, my car is now leaking oil, making it undriveable, and I am facing an estimated $3,000 bill to replace the oil pan.

    I brought in a perfectly functional vehicle and left with a damaged one. Jiffy Lube's incompetence and lack of accountability have caused me significant inconvenience and financial hardship. Their refusal to take responsibility for their mistake is both disappointing and unprofessional. I strongly advise against using Jiffy Lube for any car maintenance services. Their subpar workmanship, combined with a complete lack of accountability from ownership, makes them an entirely unreliable and untrustworthy business. I will never return, even for my on-the-spot renewal each year, and I strongly urge others to seek out a more responsible, professional service provider.

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    Jiffy Lube Company Information

    Company Name:
    Jiffy Lube
    Website:
    www.jiffylube.com