FOLLOW US

Jeep
Overall Satisfaction Rating
2.77/5
  • 5 stars
    19
  • 4 stars
    9
  • 3 stars
    5
  • 2 stars
    6
  • 1 stars
    48
Based on 87 ratings submitted in the last yearSHOW RATING DISTRIBUTION
Auto Warranty Expired?

    Jeep

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    1427 Jeep Consumer Reviews and Complaints

    Filter by: Any
    Verified Reviewer
    Original review: July 16, 2018

    My 2016 Jeep Renegade shut off while driving home from work at 9:30pm. It was dark and raining. There was no shoulder to even coast too. I could have been injured if I got hit. I am scared to death to drive my Jeep because I’m terrified this will happen again. Turns out there was no oil in Jeep. Why? I ask. I just had an oil change not even 700 miles ago. I’m already down a quart or more so now what?

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: July 2, 2018

    Bought a brand new 6-speed 2018 Jeep Unlimited. 2 miles when I bought it. I've had it maybe a month. My nephew and I both were driving and there are MAJOR STEERING ISSUES. THE JEEP DOES NOT WANT TO TURN. I almost side-swiped the car next to me. It has a hesitation and each time, it gets longer in the amount of time it takes to finally turn. I took it to the dealership today. I bought this Jeep because I have a Lexus that has had numerous issues and needed something reliable. Now, with my 8 yr old daughter, and being a single mom, while also working in the hospital 12 hr shifts, I have nothing reliable. I work too hard for issues such as this. I do not recommend the purchase of the new Jeep. I had a 2012 Jeep Wrangler Sahara and loved it. My love for Jeep is gone.

    Be the first one to find this review helpful
    Jeep • 1427 Customer Reviews and Complaints • ConsumerAffairs

    We try to avoid the fluff and deliver tips and guides that really matter

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    Unsubscribe easily whenever you want
    Verified Reviewer
    Original review: June 28, 2018

    My 2006 Jeep Commander is nice and big with 3rd row seat. Great for my big family. Has enough room for everyone to have drinks. I like that my daughter can charge her phone in the 3rd row seat. Leg space for everyone is also good. Overall a very good buy and I am very pleased with it. It has everything I was looking for. If I ever have to buy another car I will be sure to get another Jeep Commander.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 28, 2018

    I just bought the Jeep Liberty a few weeks ago. I like its automatic windows, 4 wheel drive and the back opens up either just the glass or the glass and the door. And the door actually opens up to the side not downward. However, I would change the outer appearance. I wish the body shape wasn't so round and compact. I don't like the super boxy look either but somewhere between this style and the boxy style would be perfect. But other than that, I love this vehicle. It's a 2006 with 141,000 miles on it, runs like a champ and looks like it's brand new practically.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 27, 2018

    Jeep Compass is good on gas. I am glad I picked this type of car. It is reasonably priced for an SUV. It has great stereo and the speakers work well. I like the Bluetooth that came with it. It's nice to be hands free. Moreover, the air conditioning works great. The Compass is great, but I wish it had more leg room and reverse camera. It would be a great safety feature. Also, I'd like it if the front window and side front windows had a bit more tint.

    Be the first one to find this review helpful
    How do I know I can trust these reviews about Jeep?
    • 1,167,409 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Verified Reviewer
    Original review: June 26, 2018

    With less than 3,000 miles my trans (2018 Jeep Compass Limited 4x4) malfunctioned while on the expressway. I lost all power to the engine. Thankfully I was able to exit safely. Towed for service to the dealership. Valve body harness replaced and said it was good to go. Driving home from the dealership it wasn't shifting correctly and eventually had no gears at all and need to be towed back the next day. My car got a new transmission. The next problem was the front windows wouldn't roll down. Back for service, a corroded module inside the door was the problem. No explanation as to how or why this happened other than it must of been installed that way.

    Picked up car the next day and while driving home my HVAC would not switch modes, and the navigation system came up without prompting, returned within 10 minutes from pick up and back in for service. It's been in the repair shop 4x in less than a month and currently in for a week today with latest electrical issue. Thankfully my service department is backing me when I say this car needs to be taken back and I'm currently working with my dealership to make this happen. I have zero confidence in its dependability and am afraid to drive it.

    View more
    6 people found this review helpful
    Verified Reviewer
    Original review: June 26, 2018

    I've always owned cars and I love SUVs. This Jeep Liberty has good gas mileage but had horrible suspension. Engine had to be replaced ball joints twice and locks keep malfunctioning. It does go good in the winter and four wheel drive is tricky but when you get it it works good. Price and the body style was also nice. It is roomy, convenient and I like the color, too. But a CD player, better engines and a better suspension would be nice. And fix the four wheel drive as well.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 25, 2018

    I have owned my Jeep Liberty for 11 years and I love it. I purchased it because I previously owned a Jeep Grand Cherokee Laredo that I also loved. I wanted a newer vehicle so I didn't have to make so many repairs but I couldn't afford a new Grand Cherokee. I knew I wanted to get another Jeep, and the Liberty was affordable for me at the time. However, I wish it was a little roomier and not so compact. If there are other people riding along it seems like there isn't enough room for drinks or purses, etc. Also, the seats are not as comfortable as my Grand Cherokee was and the interior fabric on seats is very cheap. Nevertheless, the 4 wheel drive is a must for where I live. It is a sport model with AC and a CD player.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 24, 2018

    I've had an overall decent experience. I don't love the Jeep but it's reliable enough. The Jeep's design and features are very appealing. It has heated seats, a sunroof, a lot of extras, and it's nice to look at. There are also chrome rims. It connects my phone through the radio too. It's durable but I bought it certified from the dealer and as soon as the warranty expired I feel like I keep having to replace parts. I've had a lot of little mechanical issues go wrong as well. Also, when my teenagers sit in the back there isn't much leg room and I can't seem to have enough space to bring things. Our leather seats also get cold in the winter, and have some tiny tears now.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 23, 2018

    Jeep has always been a reliable brand and I love my Renegade. The interior is super roomy and very comfortable. This model also includes a fair amount of cargo space. The only features missing from this particular model are no hatchback and its lack of a cargo hitch. It'd be quite useful to be able to haul a small trailer if need be, as we have motorcycles that sometimes need hauled. But other than that, the safety features are great. As a parent, it makes me much more confident knowing my daughter is the safest she can be. The Jeep Renegade drives very smooth and it's a comfort to know that when the weather turns snowy, that 4-wheel drive can save you.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 23, 2018

    I was very disappointed cause my Jeep needs a new engine. It has a blown head gasket after 3 months of me owning it and the seller cut the 4 wheel drive shaft out. I wish I could have brought it to a garage to have it looked over cause then I would have had the opportunity to say no or gotten it cheaper or had the seller fix it. He just plainly ripped me off for like 2000. It's just not worth putting that kind of money in it. I also didn't like the center console. It has the window controls there instead of by the window like on the door panel. Even so, I liked the fact that it was an SUV but wasn't huge. It had plenty of space and seemed to have run great. Was also pretty easy to work on and maintain but I didn't really get to drive it all that much.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 22, 2018

    I have great experience with my Jeep Compass. Good on gas, handles well in bad weather, it is a four cylinder engine, and comfortable. Get good gas mileage and parts are fairly affordable, too. It has heated seats, also has four wheel drive, very roomy for size of vehicle, has built in CD player and design is with customer comfort in mind, overall appearance of the vehicle catches the eye and it has a smaller engine which is fuel economy but has the power to get thru anything. However, the Jeep should have a bigger trunk or storage area or should come with a compartment on top of rack for better storage of road side equipment and car maintenance.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 21, 2018

    I purchased a 2017 Jeep Renegade in April 2018. The car died on me and shut itself down while in motion 3 times. The car was diagnosed with a fuel pump issue. I have now been without my vehicle for 3 weeks and the part will not be released for at least another 3. Jeep will not provide me with a loaner or rental until my vehicle is repaired and if I pay for one myself I won't be reimbursed. So basically buying a Jeep with a manufacturer defect is just my bad luck. Customer service at Jeep has been condescending and frustrating. I will never again buy a Jeep and will inform everyone of my problems with the car and the company.

    7 people found this review helpful
    Verified Reviewer
    Original review: June 21, 2018

    I love my Jeep Renegade but I wish it had more features. The dealer did not know anything about the Jeep and was very misleading. I was upset once I signed the paperwork. I should've test drive it as well. Don't have Uconnect and the dealer led me to believe I would. I also would improve the price. I still think I was paying for the name Jeep and overpaid on the car. Nevertheless, having a Remote start is by far the best. I Love starting it 10 mins before I leave in the morning remotely. I also love power windows and having tire pressure gauges.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 20, 2018

    This is the first Jeep product I have owned and so far, I am really happy with my purchase. The Jeep dealership was super. Great service and friendly staff. I can see all of my future vehicle purchases being Jeep products also. My only problem I have encountered is that my kids are way too close to me and each other. I'm used to a minivan and the distance between us makes long drive a more bearable. Lol. But other than that, I like that the Jeep Renegade is at a very fair price. I also like the touchscreen stereo, which is standard in most vehicles these days but still appealing to me.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 19, 2018

    My Jeep Patriot is good and reliable. I drive easily to work every day, over 50 miles, and get around on my rural gravel roads, which can get really wet or slick in the winter and spring, and don't always get plowed quickly. Plus they are hilly, so I need 4 wheel drive often after bad weather. The engine is good, but not very powerful. I would like to feel a bit more power when I press the gas pedal. I also got bigger tires for my jeep, as the original tires were kind of small, and I wanted more powerful looking tires. Other than that, I like that it's an SUV, a 4 wheel drive, has lots of room in hatch, leather seats and is comfortable. I really wanted a Jeep, as I had a Jeep in the past that I loved, with the classic Jeep look.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 18, 2018

    I love my Jeep Patriot. It is extremely reliable, and in wonderful condition. Since my car is front wheel drive, it is common for my front tires to skid in the rain if going at a fast speed. I love the color of my vehicle, and the shape of it. The trunk of my car is very spacious, I am able to fit a lot of things back there. Also, the back seat of my car is spacious. I enjoy having cloth seats because it is hot where I live, and leather seats would burn me. The only complaint I have in regards to my vehicle would be concerning the middle seat in the back row. It is uncomfortable to sit in that seat because there is not much space to put your legs. Sometimes I wish the car was a little more technologically updated, but other times I love the simplicity of my car. Less technology, less problems.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 17, 2018

    The Jeep Compass has proved to be good. I have not had any issues with the make or model of the car. The crossover style is good for my current lifestyle and needs. The seats fold in to create extra space for moving or transporting large items. It also allows me to have space and to feel safer on the road because of the size. I dislike the radio that it came with initially. However a new one could be installed easily enough with the proper tools. I also dislike the handles on the backseat doors as they are a little hard to open.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 16, 2018

    The Jeep Patriot is by far one of the best vehicles we have owned. It gets great gas mileage and does awesome in snow. This past Christmas my family went to visit family in Jamestown NY and ran into blizzard like conditions and if it wasn't for the 4 wheel drive I don't know what we would have done. The Patriot had no problems getting us through the snow storm. We like the 4 wheel drive. It gets up and goes with no problems. There's plenty of room for the family and groceries. We like all the other features as well. But we find it hard to look both ways when there's a passenger or you're by yourself and it's hard to see down the road cause of the door frame. Other than that we don't have any complaints. My family loves the Patriot and was sad to hear that they are stop making them.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 15, 2018

    My Jeep Liberty has been a safe, reliable vehicle that has required only routine maintenance. It's got a great capacity in the rear for its size. Convenient when I've bought small furniture items. I also like the four-wheel drive. We could tow this car behind our RV, and it would support the lift for my husband's mobility scooter without dragging. However, the seats could be more comfortable.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 14, 2018

    I have had my 2013 Jeep Patriot for almost 5 years now. I like this car because it gets good gas mileage, it has a satellite radio, heated seats, heated mirrors and radio controls on the steering wheel. Also it has a sunroof that I enjoy a lot. I like almost everything about my Jeep Patriot. The only thing I dislike a little is that it is a bit hard to tell how close you are getting to objects. But other than that, it has been a very reliable vehicle and all I have had to do is have it serviced.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: June 13, 2018

    Check engine light is a problem and after going to the dealership and paying 500+ to fix the problem, it still came on. I like the car overall but the remote start feature is deactivated when check engine light is on. The radio also doesn't have CD player and only plays sat radio or iPod/phone. The gas mileage isn't that great and could be better. Also, most of the repairs are very costly. Nevertheless, I like the look and color of the vehicle. It has heated seats and remote start which was what I was looking for in a vehicle. The sunroof is an added benefit as well.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 31, 2018

    33,500 miles on 2016 Jeep Cherokee, 20 months old so still under 36 month, 36,00 mile bumper to bumper warranty. Has been back to the dealer for several issues. But latest is the noises in the B Pillars. Dealership... After several visits... Called in the Regional FCA rep who said it can't be fixed. Offered me $5,000 "trade in assistance". But catch is that I have to buy a new FCA vehicle from the dealership.

    Bottom line is they want me to spend $29,500 to buy a new 2109 Jeep Cherokee and absolve them from fixing my defective Jeep. Calling FCA is useless. They close the case out with the reason "it's a dealership issue" AND they don't even contact me when closing it out. The only way I find out it's been closed is by calling them to get a status on the case. This is a defective vehicle built by FCA, they hide behind the contracted call center. But let's just go with this "it's a dealership" thing... The dealership is less responsive than FCA. They won't return my calls, the only time I get to talk to them is when I show up in person. Time to call a consumer advocacy lawyer. Stay away from Fiat Chrysler, Jeep Dodge, Ram. Customer service and support is non-existent.

    View more
    3 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: May 9, 2018

    The Jeep Patriot Sport is not very good as to being soundproof, the lower seating panel is poor quality, broken off on driver and passenger side while getting off and onto seat, sluggish when pulling off. I would not advise friends and family to purchase this vehicle at all.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 9, 2018

    I wish the shifter up & down was opposite and the auto 4x switch wasn't in the place it is. Other than that Jeep Renegade is fabulous. I couldn't afford a Wrangler and this is the next best thing.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 8, 2018

    I bought this Jeep Liberty six years ago used. The car had a little more than one hundred fifty thousand miles on it. Now it's over one hundred ninety thousand miles on it. Great car and good gas mileage. I just got lucky and got a great running vehicle.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 7, 2018

    Few SUVs offer ventilated seats and this model has them and many other amenities in vehicles that are $15k or more higher than this. I.e. Volvo XC90 was at least $61k for the minimum vehicle with ventilated seats. Huge sunroof, great and sharp interior, nice ride and handling. Overall the Jeep Grand Cherokee is reliable, fun, practical and luxurious.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 6, 2018

    Jeep Cherokee - Traded up from 07 Highlander. [Same size frame.] Jeep is cramped and also with little storage in rear. When cruise on - you can't read the odometer. I also don't like the auto stop and start - would like to turn it off permanently and not every time I get in car.

    6 people found this review helpful
    Verified Reviewer
    Original review: May 5, 2018

    The quality of the Jeep Cherokee is suspect. I have had the Jeep in to the shop on numerous occasions for recalls and problems. This is the first vehicle I have taken a lifetime warranty out on because I suspect there will be expensive repairs down the road. Had to have the radio, which contains the "brains" (GPS and all other controls) replaced early on under warranty. The 4 cylinder is terribly underpowered and as a consequence gas mileage is poor. The 9 speed transmission is cumbersome and jerky. Safety features are impressive and about the only thing worth the money on this vehicle.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 4, 2018

    The engine and undercarriage of the Jeep Wrangler Rubicon are a step up for sure from Wrangler. But overpriced for the value! Makes no sense why it costs so much new. Not worth it. Buy it used.

    2 people found this review helpful

    Jeep Company Information

    Company Name:
    Jeep
    Website:
    www.jeep.com

    ConsumerAffairs Solutions for Business

    Let's talk

    Follow us

    ConsumerAffairs ranks 562 on Inc. 5000 for 2017

    At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

    At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

    You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

    Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

    The information on our website is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

    Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.