Consumer Complaints and Reviews
I have a 2014 Jeep Patriot that has a massive oil leak from the engine valve cover. This is covered in the warranty as part of the powertrain unlimited mile warranty. When I called to make an appointment they told me I had to wait a week for a diagnostic appointment that will cost me $105 and take 24-48 hours. They will not offer me a loaner or rental even though it is a manufacturer malfunction. Then, if they determine that it is covered under warranty their engine technician is backed up for 3-4 weeks. Meanwhile I'm scared that my engine will catch on fire because I can smell the oil burning while I drive!!! I've decide to take it to the mechanic and pay for the repair myself. This is ridiculous. I will never buy a Jeep vehicle again.
I just got a 2003 Jeep Grand Cherokee from car-mart in St. Joseph, Missouri. I started having problems the day after I got it. First problem: while driving, I rolled up driver's window, the radio popped, turned itself off and back on. Second problem: driving home from work at night, turned the headlights on, the abs light, the brake light and the radio started flashing off and on. Also while that happens, the speed odometer goes to 0 while you are driving and stays there. Third problem: driving home again, the lights and radio start flashing again. The speed odometer goes to 0 again. Fourth problem: started leaking gas from the fuel pressure regulator. Car lot had that fixed.
My husband and I took the jeep home just to discover, there was no air filter in the jeep. Not very good since I live on a dirt road! We went to get a air filter for it. Brought the filter home and put it in the jeep. I started to test drive it to see if the jeep ran better. Didn't make it far! Now the number 1 injector is running gas so bad that you cannot even start it! I called car-mart to let them know I did not want the jeep. We were suppose to pay 9,000.00 dollars for this jeep. I have had the jeep for 3 days as of 6:30 tonight. My husband put a 1,500.00 dollar deposit down on this jeep for me to have a safe vehicle for winter. Now we are being told that we cannot get the 1,500.00 dollars back! Is there not a lemon law? We are not very happy with this at all! I hope someone sees this that will help me.
Bought it new from Lester Glenn, Toms River NJ, paid 42k. Was originally offered a year of free oil changes in writing, they never honored them - too much hassle so I just do it myself. Constantly receiving recall notices since 8 months after purchase and to this day (10/2016), Schedule with Cherry Hill Triplex to perform said recalls on several occasions - take off from work and then they tell me they don't have the parts and to keep calling them like it's my responsibility?? This has happened twice so far.
Third time they actually repaired the visor recalled due to possible fire damage. Tried to get leather dash fixed, scheduled a time, took a day off, got there and they said warranty guy was off today, eventually got there when he was in and he look at the dash issues bubbling - signs of peeling with around 20k miles on it, they said it wasn't covered and never even documented the visit. So now I have only 27k miles but exceeded the three year limit so Jeep Corporate says they would have covered it under warranty but not now, they offered a "friendly", "We'll pay the labor. You pay towards the dash @ $800 or something." I spent like 12k extra for all the fancy leather & gadgets and it won't even last 4 years.
We were stopped at a red light when my 1999 Jeep took off by itself. Even with both feet trying to hold the breaks we still ended up going thru the intersection. Very scary. Then about 20 minutes later on interstate the Jeep slowed itself down to 30 mph when we were originally traveling at 75 mph.
We are the unfortunate owners of a 2013 Jeep wrangler. To put it bluntly, this machine is a hunk of junk!!! We've had nothing but electric problems, sensors crapping out costing loads of money. Wires melting because they're too close to the catalytic converter. Can't wait for this thing to go on fire. One short after another. And we're told it's out of warranty and Chrysler won't do a damn thing. So stay away from these Jeeps!!!
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I bought my Jeep Liberty Jet in 2014 at 21000 miles, is now 33000 mi. In August I was at the Jersey Shore driving on hwy going 55 mi, car dashboard light up then turned off, lost power. I had no control of acceleration pedal - dropped down to 25 mph, was lucky no cars was behind me. I pulled over to shoulder of road. I turned off car engine then turned back on, it was fine then happened two more times.
Another time night interior light came on, didn't go off when I turned off car, did it manually, keyless entry does not work to start car on both keys. I changed battery - first time happened. 2 months after bought car then last month other one don't work. On dashboard gate ajar light does not go off even though flipper glass and lift gate works fine, however I do see when it rains the inside if flipper glass edge inside is wet.
When I turn on headlights when dusk outside my dashboard fades out. Bought it to Jeep dealer in Paramus. They said I need to repair TIPM wire and need rear tailgate actuator repair. They said it will cost $1050. Some of these things happened after the recall of the faulty airbags were installed. Also had a misfire #5 code, had it fixed 2 months ago. This car has more issues than Vogue. Hope Chrysler recognizes there are a couple of people on car complaints.com and other website blogs having same problem.
Car drives ok but I don't feel safe driving it on hwy. This is my second jeep. I love the car. I buy American Trust in the work but who knows where the parts are being made. Spoke to dealer, lemon law, Jeep complaints, blogged, want to let others know they can be in danger, none of their agencies can do anything about this issue. I have no choice but to pay out of pocket for something that looks like it is a recall/defect especially with the TIPM. Going to get it fixed before I get killed by this jeep.
I can honestly say that I will NEVER own another Chrysler product. Even if someone gives one to me, if I win one in a sweepstakes or inherit one it will quickly be sold. I am a car enthusiast and have owned many, many cars in my 30 years of driving... all different makes, but mostly Fords. I've also restored many 50's - 60's cars and can attest to the fact that cars today are not built nearly as well as they were back then.
I bought my 1997 Grand Cherokee used, with 80,000 miles on it and at the same time, bought a 1997 Ford Expedition for my wife with 81,500 miles. For comparison sake, the Expedition now has 247,000 miles and I've changed the spark plugs & plug wires (at 200k), and a couple of various gaskets here and there and the alternator (at 225k). All of the power windows and door locks work, the ac blows cold (both front and rear air), it still runs quiet and smooth, still looks good - paint is just starting to fade on the top a little... is a pleasure to drive and I would not be afraid to jump in the Expedition and drive across the country right now.
The Grand Cherokee now has 160,000 miles on it and I've had to replace: The radiator (plastic tank blew out), water pump (twice), fan clutch, Crankshaft Position Sensor (twice), head (it was cracked) & head gasket, starter (twice), rear axle (carrier bearing was making a horrible noise now the outer axle bearings on the new axle are whining), power steering hose, bushing on the front stabilizer bar... the freeze plug in the back of the head rusted out (which, I understand was common on the 4.0). It leaks oil and tranny fluid even though the seals have been replaced. There was a primer defect, so the paint is peeling off of the top and hood. The power windows still work, but all of the power lock motors are shot (including the one on the liftgate).
The driver door hinge bushings are bad, so the driver's door sags which causes misalignment with the latch and as a result, the super-thin metal on the door has cracked and I had to put some huge washers on there to hold the latch in place. The WORST problem I've experienced with the Grand Cherokee is with the electrical connections - the pins in the connectors on the 3 wiring harnesses that connect to the PCM are like needles, instead of the "blade" style connectors that Ford uses. As the plastic ages, the connectors become loose and because of the poor design, this causes a plethora of issues including, but not limited to: intermittent stalling (usually at the WORST possible time, like in the middle of an intersection) and will not start back up for 2 minutes intermittently running rough and backfiring (which usually blows the muffler and ruins the cats), intermittently will not start when cold, etc, etc.
So, every 4 months or so, I remove the washer fluid tank remove the 3 connectors from the PCM and clean them thoroughly with electrical contact cleaner and use about 10 heavy duty zip-ties to secure the connectors back to the PCM. Then, and only then, will it run without stalling on me. Maybe! The drain plug for the ac evaporator is poorly designed, so it gets plugged up and water leaks onto the passenger floorboard during the summer time when I'm running the ac and I mean A LOT of water (the passenger floorboard is flooded)! The only way to fix it is to drill a hole in the drain and use compressed air to clean it out (you have to do this once every couple of months). The headlights keep blowing bulbs. I had to remove the plastic lenses and re-seal them with silicone to the keep condensation out. I'm sure I've missed several things - the Grand Cherokees (and possibly other model Jeeps) are just VERY, VERY, POORLY made!
I bought my Cherokee brand new from Heritage Dodge/Jeep/Chrysler/Fiat of Owings Mills, MD. For the last 10 months, my vehicle has been shutting off while driving. In addition to shutting off while in motion, it is very jerky, hesitant, my 4x4 system has failed out of nowhere, and both the dealer and manufacturer have no idea, nor care to, fix it. My car is still under warranty with less than 35,000 miles. FCA customer service is a joke. I had to escalate to a manager with a certified letter with hopes to getting results before I sue the company in totality for selling a vehicle with known issues. I should have done more research before purchasing this vehicle because I see nothing but horror stories. A class action lawsuit needs to be filed against this manufacturer for putting customers' lives at risk.
Let me start from the beginning. I bought a brand new 2015 Jeep Renegade. First week the brakes and rotors had to be changed then week 2 I took in for capless gas tank not letting me fit the nozzle in and an extremely rough idle. They did a software update on it and said nothing was wrong with the gas tank. Next, I take in again because motor is extremely rough and still not able to put the nozzle in without having to fight with the nozzle and force it in. Salesmen and managers all experience this and the extremely rough idle. They tell me the parts are on back order so I take to another dealership who does 5 more motor updates and I call customer care about the parts being on back order and them not being able to fix the rough idle either. She tells me they would overnight the parts. This actually takes a week.
I ask for a rental car and they tell me that there none available because of the long weekend which is a lie so I ask Sarah the customer care lady in charge of my case if I can rent my own and be reimbursed, she tells me yes. I go pick up my car a week later and still vibrates off and on like a week later. At this point I have had it in 4 times for the same issue. The customer care lady would do nothing! She tells me I have to keep taking it in as long as it takes! I was so frustrated by her customer service and the lady at the car service center that I just traded it in and lost 4000.00 on trade in! Their customer case managers are the worse people to have to deal with! And to top it off, they said they wouldn't pay for the rental car because I got rid of the piece of junk and they closed the case!
I am absolutely astounded that Jeep/Dodge/Chrysler is selling automobiles. I purchased a brand new car in 2015 and it has broken down 9 times, I am going nuts. Dealership does nothing... no integrity... Zeigler Dodge of Schaumburg is a travesty. Chrysler ignores complaints while I ride my bike.
In June of this year I purchased a 2015 Jeep Cherokee latitude. Four months into purchase I was on the side of the road. In rush hour traffic I found myself not going anywhere. The engine light came on and the 4x4 displayed a temporary unavailable light. As I sat on the side of the road crying I was helpless. I managed to get to a parking lot escorted by roadside assistance. The jeep was towed to Jeep, where it remains. The frustrating part, is I don't have a car. My car is my way to get my son to school and myself to work. I am a case manager so my car is heavily relied on for my job, my income. The dealership is charging me 120.00 just to figure out what's wrong, but it's obvious a transmission issue. So that is 120.00 dollars I don't have. Being a single mother that is a lot of money. It's frustrating beyond words. I can only hope my review helps someone else.
I bought my 2011 Jeep Liberty from CarMax in White Marsh MD. The night I took the vehicle above 50 mph the roof had a very noisy air leak. I have had the gasket replaced within the first 30 days and there was no noise until two weeks later when it came back even louder. I complained to CarMax who then told me it was a manufacturer's design flaw and everyone (except me and my salesman) are aware of the sky roof's problematic history. I was told by CarMax to take it to a Jeep dealership to have them fix it because they could do no more for me. Really? I have read horror stories online since and some are paying $5,000 to repair/replace the sky roof and it still leaks. Please let me know what options are available to me. Thank you.
I wanted to write and ask if anyone else has had a problem with their Jeep Liberty suddenly catching fire. I had this happen to me for no apparent reason. No warning lights, no strange sounds, nothing. I was driving along and LUCKILY a driver behind me honked his horn and flashed his lights to get my attention. I came to a stop at a stoplight and that's when smoke and flames started to come out of the vents and fill the interior of the Jeep. I pulled off the road into a convenience store parking lot, jumped out and ran inside. The fire department arrived in less than 5 minutes but my Jeep was a complete loss. I have attached the pictures to show the aftermath. THANK GOD that I escaped but sadly I was left with a pile of ash that my insurance company would only pay a "depreciated value" for the remains...
I bought a 2016 Jeep Grand Cherokee 75th anniversary edition and recently had a collision with a deer. My care has now been in the shop for 20+ days awaiting parts. The parts are on back order. Why is a new car put on the market and being made without the availability of parts for repair. This is absolutely unacceptable and costly to new owners of cars that may get into accidents. With this sort of policy I fear I will never be comfortable purchasing a new model car ever again and will definitely stay away from Chrysler vehicles.
My 2016 Jeep Patriot is 3 months old today. Had 11km on it when we left the lot. 2 weeks ago today we were driving on the highway and touched a button on the nav screen and the screen cracked like a spider web. Jeep is saying its not covered under warranty so I'd like to know why I pay for warranty? I'm beyond pissed and I'll never buy another jeep again. Wondering if anyone else has ever had this happen? One lady at the dealership thinks the high temps might have caused it as it was 40C at the time.
My Grand Cherokee keep stalling. It went back to dealer at least 8 times with no answer then it stalled and was in a rear ended accident. Chrysler take to shop and tells me it was a miss fire of no. 2 injector. They never drove it and said they couldn't get it to stall so no repairs. Next week I get a recall my ignition ways bad and would shut the engine off and that's what I had said all the time then over a year later I get a recall on ignition. They have a replacement part put it in and no more stalling so I call and they told by Chrysler Jeep that my cost to repair for the wreck was too bad and will not repair my jeep even though they knew about the ignition stopping the engine and I am out the $4000.00 to repair. This is illegal. They are responsible. I bought it in 2013. They knew in 2009 about it and did nothing till 2016 to get the part and never told owners about it. I still looking to find out if I can sue Chrysler Jeep for public endangerment.
The fix is just a band-aid. I have 2015 Jeep Grand Cherokee & had the recall adjustment. The only good this is for is when you open the driver door. However there are times when parking my car; either parallel parking on a street btw cars, pulling in a parking lot or my own driveway in which I was unaware the car was NOT in park but in reverse & I have come close to hitting another car & on 1 occasion a woman walking her dog in my neighbor. I had the dealership look at it & their solution was to JAM the shifter up into park. This is an automatic car not a manual car so that is not how I intuitively drive a car. I also notify Chrysler itself several times without callbacks as I was sworn to have or without any information what so ever. I'm so afraid one of this times I will either damage another vehicle or hurt someone!
2015 Jeep Patriot Sport 11,600 Miles - I purchased a Jeep Patriot brand new in 7/2015. Today I take it for a oil change and the transmission is leaking where it connects to the engine. I was told the tranny has to be replaced but they cannot tell me "when" it will be fixed. Chrysler and the dealership refuse to provide a loaner. All their customer service people say is "I understand your frustration" and then say I just have to wait. I was supposed to go on a family prepaid, non-refundable vacation tomorrow. GREAT customer service Jeep. I'm sure glad I bought such a reliable, brand new vehicle that you back so well!! What a joke!!!
2010 Jeep Liberty 3.7 liter engine with 74400 miles on it - I bought my Jeep last July 2015. I have had it in the multiple times for the water pump, heater core, thermostat, misfire several times and now brought it in on Wednesday August 3, 2016. It was loosing fluid out of the overflow so we called and brought it in to the shop and now they tell me that my engine is toast because we blew a head gasket. Nice right.
I still owe money on the Jeep and my husband is disabled and we only have 1 vehicle. How am I going to bring him back and forth to the doctors and I have to work to make money and we don't have a pot to piss in. And I just spoke to Jeep helpline and they said they lend me a helping hand because after 7 minutes on the phone that we don't fit any of the criteria to get help. WTF. So much for Jeeps. I will not ever buy one again. You suck!!! My last Jeep is 16 years old and has 168000 miles on it when I sold it and it still running and never had a problem with it!!! Thanks JEEP.
On May 19 I was told I need a transfer case which would be covered under warranty. It is now August 2 and I am being told it will still take another week. I can barely drive the car. I've been told repeatedly that it would be in on a certain date, only to have the date slip week by week. I now understand why they refused to give me a tracking # the last time I called. Each time they pass me to a different case manager. I am convinced that Chrysler just doesn't want to do warranty service.
My car has broken eight days ago, and it was towed to the nearest dealership at that time (Nielsen East Hanover). So far, even after several contacts with the dealership and with this customer service, I have no information what is wrong with the car and why I was not provided with a loaner. This is a leasing car, I am paying for it, and my next bill will come with the same amount, even after these days that I am not using it.
I have now to commute my daily 60 miles walking 25 minutes to the train station to catch a train. I have to ask my neighbor to take my child to the day care. I have a hip replacement and have to walk distances that I should not have to... because I LEASE A JEEP!!! I am paying for this leasing!!! The dealership tells me to ask a loaner to the Customer Service. The Customer Service tells me that it is waiting for the dealership to decide on whether they will give me a loaner or not. And yet, no information about when the car will be fixed. Is this the way JEEP treats its customers? I've never felt so frustrated and disappointed before, to the point that I decided to get a lawyer to help getting my rights.
I purchased new 2003 Jeep 4.7L Grand Cherokee. At 100k miles it began to fall apart... This is an in town no off road low annual mileage always serviced at the dealer auto. Are the auto transmission that became trashed then a blown head gasket plus numerous electrical malfunctions from wipers to windows to the master control unit that turns off all kinds of electrical components from turn signals to doors. And a major at new (6 mos in of ownership) failure on 3 separate occasions of the A/C flappers that shift airflow & temperature... Finally involving total replacement.
The most dangerous of which is the broken tilt steering wheel adjuster. This would seem would cause loss of steering control and potential driving casualties, especially at HWY speeds... This series of Jeep should be subject to major recalls as the items I've described are all over YouTube dealing with the failures from the late 1990s to current on this model... Jeep should recall all of this series and repair all these items free of charge!
I was on my first trip to enjoy the fall color on my jeep which at that point had 20k miles on it and found a good spot of highway and felt like using the cruise for the first at a 65 mph speed limit road. When I set it at 65 mph, it was driving smoothly then suddenly it accelerated with a sudden boost of power and picked up speed. I was amazed and intimidated, had to immediately get the car off cruise as it went as high as 70 mph. I have called the dealer and asked him a lot of time after being put on hold for minutes to be told that it was just a one time occurrence and will not happen. I am not satisfied with the explanation that I got and have decided never to use the cruise control again and would advice the same to all traveling with family.
My husband and I decided to get the new Jeep Grand Cherokee in 2014. We were so excited we got every feature in the book! We pay a fortune for our lease. In the first year we got around 15-20 letters with recall problems. We made a appointment at the dealer for them to fix the problem we sent it in. We took out money from our pocket for a rental and Jeep promised they would refund us for it. They "fixed" the problem and we got the car back only later that year. We were driving up to Virginia and my husband was driving on 75 cruise I had my newborn baby in the back seat and my husband pushed the brake but the car would not stop. Later the whole screen shut off we had to stop the car with the emergency brakes.
I called Chrysler hoping to maybe get to see a dealer in the area so I should not be driving around a car that can cause a accident God forbid. They told me they couldn't help me and I would need to see the dealer back in NY. When we got back to New York we took the car back to the dealer again they "fixed" the problem again we paid for a rental Jeep promising us we would get refunded for it. And then 2 days after we picked up the car from the dealer the engine light went back on. Me who didn't want to pay for a lease of $609 a month plus a rental told my husband we will take it in a different time. Anyways we got more recall letters. Then 5 months later the screen turned off again randomly.
We took the car back to dealer after speaking with a case manager they schlepped out their time they didn't care I was paying for a rental not them. My car was there for 30 days!!! I came to pick it up and the driver's seat was ripped. I asked them what happened and they said they didn't do it. So I told them "Yeah a ghost probably had nothing better to do so he figured he why not let's rip the seat." I asked to speak to the service manager who was never available to speak to me. Fine I took the car home. The next morning the check engine light popped back up. I took it back to them. They took it off. Later that day it popped up again. Then the auto collision started making short stops on me. I would be randomly driving and there was no cars in front of me and the car would make a short stop really scary and dangerous. I called them back I brought it in again. They took it off again
So I asked them "Instead of just taking the light off can you see what the problem is and fix it?!" So the owner told me "Sorry the mechanic doesn't have time right now but if you leave it here for a couple of days We can do it." Me who was sick and tired of their **. Called my case manager and asked if I could go see a different dealer. She gave me the numbers of all the dealers in my area. I called them but not one of them would see the car because the car was in the dealer for more than 30 days and no one wanted to deal with anyone else's headache or mistake. I was so pissed I took a lawyer and filed lemon law.
I love the Jeep it's a really comfy car but the aggravation is just not worth it. I have another year on the car out of the 2 years that I have this car it's probably been in the dealer for 16 months. Oh and the worst part my case manager called me up and said rental cars are not provisional they are a privilege and Jeep has decided not to refund me for it. So I kind of lost $3000.
which sounds great. IF THEY TOLD YOU THAT YOU NEEDED TO HAVE AN INSPECTION OR IT WOULD BE VOIDED. Come to find out that apparently it
is stated in the documents, you put away after purchase and never at till you need service. "Oh we notified you." So they claim that it was to expire. Check your warranty papers. This is bad business. Chrysler has found a way to back out of its commitment again. My vehicle was in for service in Dec 2013, my five years would of been 3 months later. Someone at dealer should of mention. Now that I need the warranty it has been VOID. Thank you.
Bought 2014 Jeep Cherokee latitude May 2014 with 7 miles on it. It has been to the shop 16 times. I started at Ward Chrysler in Carbondale. They saw it so many times they refused to see it any more. I then went on to 3 more dealerships. When my car had 100 miles on it, it started shifting irregularly. I took it to the shop, "Recall Fix". This happened 5 more times within a few months. They replaced over a dozen parts all the way up to a complete wiring overhaul. This still didn't work correctly. I was then driving with my family on the interstate and it completely stalled causing us almost to be hit by a semi truck.
I then called Jeep to request a case manager to finally get it fixed. They got it in the shop and the shop fixed more recall issues. I got it back and it completely stalled again. Jeep closed my case and nothing was done. I called back and got a new case started. Jeep recommend a new dealership with a better service department. I took it to them and they stated it need to be seen by a specialist, that would call us in a few weeks time. That "Few weeks time" turned out to be a lie that threw us out of our lemon law time frame. I called back in a few weeks asking what happened, the case was closed and there was no intention of calling me back. I opened a new case. They fixed a module in the console. They closed the case while jeep was still in shop, I got it back and it still wasn't fixed.
At this time I opened a formal complaint with Illinois Attorney General in November 2015. In February 2015 my car was taken in and not returned until June 22. I was offered a rental car the last two weeks of this since I had to go out of state on work. The Illinois Attorney General has tried to contact Jeep/Chrysler more than a dozen times with only one reply. The reply stated that my vehicle was fixed in February 2016 for a wiring harness. All completely inaccurate info. The attorney has reached out a dozen more times to cite a correction and Jeep and Chrysler REFUSE to speak to him. My vehicle has been sitting in my driveway undriveable for more than 12 months of its 24 month life and 9 months of its life it has been at the shop - literally 9 months in their parking lot being worked on. DO NOT BUY a 2014 Jeep or any other Jeep or Chrysler product. If you run into issues, it is all on you.
My hitch was inspected by a jeep dealer in peebles, ohio... it was very rusty. Later in day, I tried to hitch a small boat to the hitch, and it folded to the ground. When I told the inspecting dealer, he said the only criteria was measured how far from gas tank, hitch protects it, no strength. Called Jeep, no help.
I have a 2015 Jeep SRT bought in the dealer Flagship in Bayamon, Puerto Rico in April 2015. The Brembo calipers clear coat started to peel off around 9,500 miles and one year from purchase. I went to the dealer and after waiting several weeks for a response with no success, I had to contact them and they informed me this is an aesthetic issue that warranty would not cover! I tried to appeal that response but have never been able to get above the dealer level. I have tried every means possible, avoiding to go to the Puerto Rico Consumer Affairs Department, but the experience with Jeep-Chrysler's customer service has been the worst I have had in my life.
Upon research in the web I found that this is a very common problem to SRT owners and the feeling is the same; Jeep-Chrysler does not want to be responsible about this manufacturing issue and they avoid covering it under warranty. This is an SUV which base price is $65,000 and here in Puerto Rico, taxes included, is almost $80,000! It is incredible that a vehicle of such a high price has such a poor quality material and manufacturing in a part that is one of its main visual attributes. Anyone knows that this part is exposed to high temperatures and Jeep-Chrysler engineers should know better. I wish there is something that Consumer Affairs can do to help us Jeep SRT owners with this issue. I will be exploring the possibility of a class action against Jeep-Chrysler, among other causes of action for this abusive and elusive warranty scam.
I've had my 2015 JEEP LATITUDE for 15 months. I leased it brand new MAR 2015, Jacksonville Chrysler Jeep. Wanted something with a rear cargo area but 2nd set of seats, low payment and low residual, and shot for 25mpg. I planned on taking it into retirement in next year. From the beginning I noticed what I called an "inefficient' transmission", never seemed to decrease RPMS commensurate with the speed. A BIT "jerky" but thought it was a quirk of the model or brand. I drove to Ft. Lauderdale, FL last week, 290 miles each direction. Typical feel of the drive all the way down. NO problems. Coming back on a SUN, about 25 mins. into the trip, the SERVICE TRANSMISSION light came on. Called the dealership back in Jacksonville, no service people on duty, talked to a sales "type" manager. He said it would be okay.
I hit driving rain around an hour into my drive. Everybody came down to about 5 miles an hour. When I went to accelerate, NOTHING. It was barely responding. I hit the hazard light and it was "pedal to the metal" and eased over SCARILY SLOWLY to the outer lane. It took awhile but I finally got it up to a normal cruising speed. Dropped back, accelerated. Dropped back accelerated. Seemed to be okay--I thought. I stayed the speed limit. Then I had to come to another stop for traffic again. Barely responding. Hit the hazards again, moved over again, pedal to the metal, I finally got it back up to speed. Called the dealership, from the car. Asked "what in the hell was going on". He told me to stop somewhere, turn the car off, shut it all down. Start it back up again. How strange! So I'm driving, normal rate of speed wondering whether I DARE to come to a stop and it not start up again.
I googled dealerships along the way. I needed to go to work on MON, had a cargo load of "product" in the back and really couldn't afford time and no budget to be stuck somewhere overnight, waiting for a dealership to open on MON. I kept going after I called the dealership again. This time the yellow transmission light come on. Pushed through until I HAD to stop for GAS. Got off the ramp, got up to the stoplight. Light changed, car would NOT BUDGE. Hit the hazards, flagged the 2 cars behind me, passed me. Turned off the car, waited for about 10 seconds, turned it back on again. Hit the gas, accelerated perfectly. Pulled into the gas station, started it back up, accelerated perfectly leaving. Got back on the road. Didn't stop again until within 40 miles of home. Came to a dead stop due to an accident. Car would barely budge--again...
Turned the car off, turned it back on. It accelerated. Stopped again, wouldn't accelerate, turned it off and booted it--3 more times getting off the road and onto the shoulder riding with the hazards flashing to the nearest exit. Did this 4 or 5 more stops to GET HOME! It was nerve wracking. Apparently every time it came to a stop "the transmission" forgot how to work--or "something". Got home, backed the car into the driveway, and woke up MON morning and it was towed away on a flat bed. This is day 4. They say they have it fixed. It was obvious they didn't know what was going on until late TUES. We'll see.
I figure I would start DOCUMENTING this situation. I've asked for detailed logs of what they did. I called an attorney to ask about Florida's "lemon law". Making notes. Lots. If any of this helps anyone else, feel free to use it. If we are able to "update" these entries, I will do that as well after I get it back tomorrow and enter the SPECIFICS from the work orders. Keeping my fingers crossed but from some of the stuff I've read about Jeep Cherokees, I have very guarded optimism. P.S. I left on the trip with about 10,600 on the odometer. It was about 15 miles over 11,000 when all this crap started happening.
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