Jeep

AVOID THIS DEALERSHIP AT ALL COST. The Director of Sales Michael ** is the most disrespectful, rude, condescending and homophobic customer service person we have ever had to deal with. Jeep should be ashamed to be represented by this type of person. This was the worst possible car sales and customer service experience we have ever had. We bought a new car on a Saturday and on Sunday when we noticed the alignment was off we brought it back to be serviced. It was serviced and in less than a week we had the same problem again. We brought it back to be serviced a second time and again in less than a week the alignment was off. In addition to that, every single warning light possible would come on randomly when driving the car.

We purchased a new Right Hand Drive Jeep Wrangler in February 2021 (Chief blue) and a second in September of 2021 (Granite Crystal gray). In November of 2022, the wheel speed sensor went in the gray one. It is now March of 2023, and Jeep still doesn't have the part and has no date that the part will be in. This has put this Jeep with less than 50,000 miles on it out of commission! Jeep has done nothing but offer placating replies with absolutely no results! The lack of speed sense causes the Jeep to have no traction control, ABS, 4-wheel drive, cruise control, electronic stabilizer and the check engine light is on. We live in New York and it is winter sp this 2021 Jeep is worthless! I am beyond frustrated that a company as large as Jeep has done absolutely nothing to resolve this situation!

This vehicle was leased in April 2022 and has now been at the dealer waiting for a new motor. Jeep continues to say that they are waiting on the new engine. This has been since October 2022 and has been in the shop longer than on the road. I have tried working with Jeep on a resolution but they continue to drag their feet. I requested a buyback and they said that it may cost a fee to do so. Not sure how it works but it would be nice if this company would stand up for their product and hold themselves responsible for poor quality.

Never had such horrible service on anything I have ever purchased - let alone a $60K Jeep Gladiator - brand new - driven off the lot with 6 miles. Things happen, but the response and service has been worse than imaginable. Nobody even cares, calls, updates, nothing. The car has 1,900 miles, was towed into the dealer and we hear nothing. JEEP Wave service reaches out, we call back, nothing! (Thanks Brandi - for NOTHING). This is my 4th JEEP and this is the treatment. Never again based on the response so far. Inexcusable. If I operated like this, I would be out of business.

Consider yourself warned. At 47,000 miles my Jeep Grand Cherokee SRT ($70,000 vehicle) had the lifters fail which is a widely reported issue. As a result, the cam shaft deflected metal particles into the engine block which now requires me to put an entirely new motor into the vehicle. Roughly $10,000 in damages and repairs. These types of damages are not covered under comprehensive insurance, you will be left holding the bag and Fiat/Jeep/Chrysler will NOT HELP YOU AT ALL. My car was perfectly maintained at all times, this is a defective engine design and if you're in the market for one of these vehicles BEWARE. Do yourself a favor and look elsewhere, do not buy these vehicles. They are plagued with issues and you will cause yourself an enormous headache.

Got my dreamy Jeep gladiator 2 months ago, it’s most expensive mistake I ever have, comes back to the dealership first injector number 2/3, got it back a day later the car stops and have to be towed back to the dealership, now they said is injector 4. Still there at this moment.

I have 2021 Jeep Grand Cherokee L that was bought back in January of 2022 drove it up til April 17th. My wife was pulling of a parking lot and the transmission went into limp mode. Had it towed to the dealership 3 days later got it back and they said they did software updates. Drove it for a week and while my whole family was in it and taking a turn from a stop sign when they got up to 15mph it through itself in park and the transmission clicked loudly. Had it towed again to the dealership where it sat there for 56 days before getting it back with a new transmission.

We recently bought a 2022 Jeep Gladiator, after four days of owning it problems started. It has been at Kindle dealership (cmch) numerous times and every time they tell us it's fixed it's not. They have replaced numerous parts and still having issues. The dealership itself is awful and I'm upset we even chose to go there. Service is awful, they never answer phones, rude customer service, and absolutely no respect or concern for our situation. JEEP says they started the buy back but it's going nowhere.

Where do I begin. Long story short, I purchased a 2021 Jeep Gladiator which I started off loving. I've leased Acura's most of my life. Here we are today, not even a year later and my Gladiator has left me stranded on the Turnpike. It's still under warranty but it's as good as nothing. They towed it to 2 different dealers because first dealer was telling me that they will not have anyone to look at the Jeep until AFTER 30 days and no rentals/loaners available and second dealer told me same but they had a rental they could provide. Transmission was declared damaged. On a BRAND NEW Jeep. We can all say that we purchase nee vehicles to avoid problems like this right? Well, not in my case. I have never owned a brand new car, or even old cars; that have given me these issues.

I have waited 3 years for a dash pad to be replaced under warranty part was ordered then after 3 years manufacture canceled order still not completed. I have lost value. I cannot use my defrosters. Dash is pulling on air bag. Now vents are being pulled out. When I call customer service I get the run around. 1 Star too much for this review.