Jeep Reviews

2nd unsafe incident: The vehicle randomly hard resets itself while driving. Everything goes black and all electronics go missing, while the car makes loud noises. I was backing out during picking my children up from school and the car did a hard reset making noise, backup camera stopped working, and it puts you in a panic on what's going on and you hope you didn't hit someone backing up.

Repairs:

6. The car is an electrical nightmare.

In my specific case I was treated horribly, lied to and in the end unable to communicate with anyone or get any response. It was clear their agenda was to wear me down, forcing me to give up. I have a recorded conversation with a Jeep warranty division employee (us customer care) acknowledging my situation was being handled improperly. This is a sincere warning to anyone who owns a Jeep and hopes to be treated properly by its warranty division.

Huffman, Texas

It is now November 12th 2024 and we had to take it to arbitration because Jeep would not help us with the Lemon they manufactured. They claim that as long as they were working on it under warranty then we should just be patient and wait. In the meantime we made several payments on the car. Well the arbitrator found in our favor on October 28th. Jeep is dragging their feet because they were ordered to buy the car from us including several other things that they have to pay. They have 30 days from October 28th to pay and they are taking their time. This has by far the worst experience we have ever had buying a car. Jeep does not care about their customers. Do not buy a car from Jeep!

If a case manager accepts the paperwork that we’ve been provided, and for whatever reason, that case manager is no longer available, the next case manager who we get, should also accept the paperwork that we were given, from the rental company. Even after double checking with a case manager supervisor, we still had to submit different paperwork, wasn’t detailed enough to the company standards, is what we were told. Bottom line, I’m stuck with this warranty company for the moment and If for some reason something else happens, and we have to open a new case, I dread that day. Standard policies and procedures should be in place, no matter the case manager. So for all you Jeep lovers out there, be careful of the Jeep wave warranty company, they give false promises, and nothing is done in a timely manner!!

The first night that I drove the car off the lot, we took it for a drive and went to the car wash. From the car wash we went about 1/4 mile or less down the road to run an errand and when we came back outside from the store - the car's display was completely shut off. I couldn't see my speed, let alone anything else. I called the dealership and took the car back immediately for repair. Once I got the car back, I took it straight to a car wash to see how it went - and that was fine, though other little things weren't working properly. The screen in the center console was glitching (sometimes not responding to touch, sometimes had a line through the bottom of the screen, sometimes wouldn't respond when I used the controls on the steering wheel, etc) - among other things. The problem is, with all of these new cars basically being computers on wheels, that when little things start to go wrong, something big is definitely on the horizon.

I took the car back to be checked, and nothing showed up on the diagnostics to indicate to the dealership that anything was wrong, and they gave me the car back and said it was fine. After that, I intermittently had the same issues, though had been told not to worry (even though I should not have had to deal with the issues at all, especially not with the price I was paying for the car) so I didn't bring the car back for service right away.

A short time later, I was driving the car into NYC for work and at one point I stopped to meet a client. I did not turn the car off, I got out and opened the passenger side door - and realized the car actually was off. I was confused but thought maybe I had made a mistake and had turned it off without realizing (which is not like me, but we are all human, right?). Though after speaking with my client for 5 minutes or less, I went to enter back into the car and I found that I was locked out. I had a moment of panic, though I kept trying the door - and eventually it opened and I was able to climb back inside. The fun really began when I tried to start the car again - and realized that I did not make a mistake and I had not shut the car off - it had died. There were no lights, no sounds, absolutely zero response from the car no matter what I did.

So, of course I called the dealership at this point and told them I needed the car serviced. The problem was that I was in Manhattan and the dealerships there had no loaner cars for me to get back to PA where I live most of the time - so I spent the next hour on the phone with Wagoneer client services setting up a tow (which I ultimately had to set up through my AAA) and setting up a rental (which I also had to set up because even with the local zip code I gave to her, the representative could not find the appropriate closest car rental place that I knew of because I know the area after living in Manhattan for 18 years).

After I had finished setting up the tow and the rental - I then waited for EIGHT HOURS for the car to actually be picked up by a tow truck driver who knew how to load my car on to his flatbed (after 3 other tow truck drivers had come and gone, who had literally zero clue how to move a dead Wagoneer that could not even be put into neutral without the "hack" that the 4th driver knew) and then had to drive the 2 hours back to PA from NYC. The dealership then had the car for a period of time and realized it was a blown fuse. Familiar story line here: car "fixed" and sent back to me, only for me to have more little glitches here and there (which I mentioned but was told there was nothing they could do about them) and for a period of time nothing else major happened.

After a few more months, my automatic high beams stopped working. This may seem like a little thing to some - but when I'm driving from PA to NYC at 4am and it is pitch black and many roads on the way to the highway don't have street lights - is a big deal to me. A huge safety issue. I even tried to hold the high beams on manually, but they shut themselves off after about 45 seconds of being held on. Brought the car back, nothing showed up on the computer, nothing could be done. Car comes back to me.

Fast forward a couple more months (same glitches listed above still an issue on-and-off) and I'm driving the car from PA to NYC, and then NYC to MA to see my family. On my way to MA there was some construction on the highway and I had to go over a "bump" (you know, with the orange sign that says "BUMP" - the same one every car has to drive over) and BAM! - every single light on the dashboard comes on. Thankfully I was near to my destination and I decided to try to make it, as opposed to stopping on the side of the highway which is so dangerous these days.

Now here comes the FUN part!! As I take the exit ramp to leave the highway, my brakes were feeling super squishy and didn't really do much to stop me at the Yield sign, though thankfully there wasn't another car coming and I could coast through. My destination is about 2 miles or less away from the exit ramp, and I'm thinking I will be fine to get there and then will call the dealership to tell them what's going on. Little did I know that when I would turn into my parent's driveway I would have NO BRAKES AND NO STEERING AT ALL! My stepfather was out with the weed whacker RIGHT where I was pulling in and I almost hit him because I literally could not stop the vehicle. He looked at me absolutely dumbfounded as to why I would try to hit him - and then the car screeched to a halt on its own and shut off completely. Again the car was completely non-responsive - no lights, no sounds... NADA.

So then I spend the next 90 minutes on the phone with Wagoneer client services, trying to set up a repair with a local dealership or authorized auto shop - and the same things happened. No loaners. Can't see the car for a week and a half. I had to leave 3 days later to go back to NYC for work, so I then again had to set up my own tow through AAA and my own rental to make sure I was covered. When the tow truck finally arrived (5 hours later) and the car finally left for PA from MA and was dropped off at the dealership, it was too late to have it checked that night. The next morning I received a call from the dealership that everything was working and was fine - and I told them that there is absolutely NO WAY I am taking that car back until they figure out what's wrong. I do not care that the computer isn't showing anything - I had NO BRAKES! NO STEERING! Seriously???

Now, the first time the car died, Wagoneer services (Stellantis) reimbursed me for everything - as agreed - in a timely fashion. I was pleasantly surprised at the professionalism and efficiency. This time however, not so much. The car died on me June 12th 2024, and it is now August 22nd and I still do not have a single penny of reimbursement. Not to mention that after the (slightly over) 4 weeks that the dealership had the car - I got it back and had it for 3 days before the problems started AGAIN. I got a light on the dashboard and a warning that the air suspension system needed to be serviced immediately (yes, the notice on the display literally said "immediately"), so I brought the car back AGAIN within 3 days if having it back. Since June 12th, through the letter I am writing today, I have had my car for 3 days. That's 3 days in the last 10 weeks. Absurd!!

On top of all of that, I have had to contact Wagoneer client services (Stellantis) for updates on the status of my reimbursement - only to find out that they needed more documentation from me. Did they reach out to me to tell me that? NO! I have since sent the documentation AND have checked in again - only to receive a quick 2-sentence email that they "will advise when [my] reimbursement check has been approved" (not even SENT yet! Still waiting for APPROVAL!!!) and that "after approval, it will take about 2 weeks paper check in the mail" (and yes, I am quoting the exact email, word-for-word, grammar mistakes and all).

We are not talking about a couple hundred dollars, here. We are talking over $5000 dollars for the towing and the rental (which has already come out of my bank account to pay for the credit card that everything was put on), plus the fact that I am paying over $1000 per month in car payments for a car that I have not had in close to 2 months. When I asked about reimbursement for the car payments as well, I was told that they could only do one of the two - either the rental and towing, OR the car payment(s).

Needless to say, after this recent experience and how stressful and costly it has been, I have less than fuzzy feelings towards Stellantis and Jeep/Wagoneer. It is pretty clear that my thousands of dollars is not important to them and they don't care very much about the toll it is taking on me (financially, logistically or emotionally), nor do they care much about the fact that I told them I would be writing to consumer affairs if I didn't hear back again within a day (of sending yet another email). Would Stellantis and Jeep/Wagoneer care about you if this happened? I would put my money on NO.

Do I plan to send them a copy of this review? Yes. Do I expect that it will help to expedite my reimbursement process? Exactly the opposite. I will send another review here once I see how this is handled and I also plan to call news channels in the coming days in order for them to document and broadcast my experience, in the event that my incredibly negative recent experience continues. Stellantis/Jeep/Wagoneer Client Services - the ball is now in your court. Let's see how you handle it. Please surprise me in a positive way.

The first rep was extremely rude and unprofessional. I returned to the dealer, who took pictures and sent them to JEEP with the $7000 estimate from the body shop. I received a phone call from a Case mgr at Jeep after I did a survey explaining my issues with the first Rep I spoke to. This Case Mgr looked into my claim and left me a voicemail and an email stating they would not cover it. I emailed back and asked for a phone call with more explanation. She never called back. I called several more times to speak to a person to appeal this decision. Each time, I was told someone would be calling me back. This has continued for over a month, and I still have not been able to speak to someone who can help me with the appeal process. With a quick Google search, many YouTube videos and posts about this problem exist.

February 13th - I went to run some errands and upon returning to my jeep, the proximity "unlock" feature didn't work. I dug my key fob out of my purse and even the buttons weren't working correctly. I was finally able to gain access to the vehicle only for the dash to tell me "key fob not detected". I was able to start the vehicle by using the key fob to manually push the ignition button and I chalked it all up to a random glitch. Boy was I wrong. In the following days, the remote start, lock/unlock and trunk release buttons wouldn't work from my house to my garage. Feb 14th I was asked to meet this Key Guy at a dealership near my house, as that was where he would be working for the afternoon in his mobile van. Showed up only for him to realize that the key for the 2024 is NOT the same as the key for the 2023 and that he did not actually have a fob that would work.

In the process of looking at and trying to program the incorrect key, he managed to scramble my one and only working key. I was stuck in the freezing cold parking lot of this dealership for close to 2 hours while he panicked to try and get me a working key. It took disconnecting the battery to the jeep to "reset" it before the key would somewhat work (still required using the physical key fob to push start the vehicle). I emailed salesperson about the mishaps and he was apologetic and said he had not ever had issues with this guy and "felt bad". It was determined that it may be a computer issue with the proximity sensor and not the actual key - so I called to make a service appointment at a different dealership that was closer to home. They weren't able to get me in until Feb 27th.

After waiting there for close to an hour and a half, they determined that it was NOT a computer issue but the key itself. They told me they would order a key and call me when it was available, as it was "back ordered" in their system. Over the next several weeks, the key issue became worse. I barely drove the vehicle for fear of being stranded somewhere. It would take upwards of 10 minutes to get the car to start sometimes. During this time, I emailed the salesperson several times to see if his service department could do anything and to express my disappointment - NO RESPONSE at all. I called back to Spitzer on March 30th, as it had been almost 5 weeks and I had not heard a word from anyone. I was told there was no key - it was still back ordered and there was no estimated ship date.

At this point I raised a case with Mopar, because since TWO WEEKS from getting this vehicle, I was having issues preventing me from driving it. I received a response same day that the case would be escalated - and within an HOUR of that email, I received a call from the Service Department that they JUST got a "late delivery" and had a key for me. Strange. I scheduled the Service appointment for Monday April 1st, and after an hour and a half I left with ONE working key fob. Jeep customer care escalated the case, had a second key fob delivered priority and offered me a full warranty (chips, dents, scratches, etc.) for my inconvenience. Great. May rolls around - car won't start. Won't even go into accessory mode. Keys not recognized, needs a flatbed. Back to the dealership - they determine it's the ignition module and replace it. This time jeep offers me a monetary settlement for the ongoing issues assuring me it's fixed. Great.

So - here we are today - 5 months of being in possession of a BRAND NEW vehicle that only operated correctly for MAYBE a COMBINED 30 days. Never again.

Jeep Wave case manager had nothing else to offer us. They attempted to blame our driving for the problem (if it was us, wouldn’t it have also given us an error prior to them fixing it?) Then the next day we were told it was a firmware updated that needed to be done and it was “fixed.” Same light came on within days. Then we were told “it’s not compatible with our style of driving.” Now they’re offering me a “credit” to assist with us being put into another vehicle. But we will not end up receiving enough of a credit to make up for what we’ve paid for the wrangler. I had less than a year before a major repair issue that can’t be fixed. I recommend you buy a more reliable car with a more reputable company.

This must be an ongoing problem because it's gonna be a month until the part will be ready. How do they expect people to function or be able to go to work; when that is the only means of transportation they have? If you're curious the part number is **. Also, every garage I ever took my Jeep to said that Ford and Jeep are what keep them all in business because of all the problems that arise. I stopped going to the dealership service center years ago because I never had a good experience. I've been to over 7 in different states and same results so something internally needs to be fixed. This was my 3rd and last Jeep I will ever purchase. Do better!

The only thing I see major in the carfax was a radiator replacement. Since I've had the car, the right turn signal doesn't work properly and the abs light came on. I had to replace the rear hub assembly within the first month of having the car due to it being a sensor and having to replace it to fix it which cost $500. I didn't bother spending almost $200 to fix the blinker. I've had the oxygen sensor replaced twice. I've had the thermostat housing replaced as well as the thermostat. The fan has run super loud and had to have the coolant burped. The Oil Filer Housing was replaced on 1/23/23. I've been dealing with overheating for all of 2023. I moved to NV from NC 4 weeks ago and drove 2k miles. It overheated the entire way there. I was not able to use cruise control, I had to keep it under 70 mph.

I stopped at Firestone complete repair and they replaced the radiator cap because they said the coolant was overflowing into the overflow tank and I needed a new engine because it would just be a matter of time before a hose or head gasket blew. I BARELY made it to NV just past the Hoover Dam and my Jeep stopped climbing. I had to pull over, blast the heat, roll down the windows, and put my hazards on going 30 mph until I hit a hotel in Henderson on 7/4. It was over 100 degrees and had my dog with me.

This vehicle has put our lives in danger for 4 days and probably countless other times. My Jeep has been sitting at Jim Marsh Chrysler Jeep in North Las Vegas since 7/12. They did not return my calls, texts, or emails. I had to physically stop in there with a rental car (which I paid for out of pocket) to find out what was going on. They still had no answers for me on 7/21 and said they see this problem all the time with these Jeeps and overheating, radiators, and cooling issues. I can't believe Jeep continues to let this be a problem and disregards the face. I've found multiple forums of Jeep owners complaining about these issues (even practically brand new). I am probably going to advise everyone against buying Jeep/Chrysler and should have gone for a Bronco instead. This was a HUGE mistake buying Jeep.

The dealership FINALLY notified me on 7/27 that I needed a new cylinder head and that my Route 66 warranty was not going to cover it. Instead, the warranty will cover a head gasket and labor and Orville at Jim Marsh Chrysler Jeep said he has never not seen this covered (even the most basic of warranties). I called my credit union who finances my load and who sold me the extended warranty (4 years) and informed her of my poor experience with them and that they haven't covered anything since I've had this piece of junk. Jim Marsh says the repairs total $6,755.06. The extended warranty is covering $2,747.80 and after some kind of sad discount, I owe $4,007.26. I cannot and will not pay this as I simply cannot afford it and why would I pay this much when this vehicle is guaranteed to have continuous problems after this.

It is a money pit and the biggest loss I can remember. I had to put my dog down last weekend unexpectedly after hospitalizing it for 3 days (the only companion I had in my new state). I had to start a Gofundme to help pay for the medical bills and euthanasia. I can't grieve properly because I'm so full of anger and frustration dealing with my vehicle that has caused incredible pain and suffering (financially, physically, mentally). The moving company I hired still hasn't brought my belongings and it's been over a month.

I am a single man doing the best I can and I maxed out all my credit cards and this is probably the second lowest point of my life. I hope no one has to know what this feels like...to have to deal with these matters after losing my dog and being in a new place and not knowing anyone. I simply do not have the energy, finances, or mentality to keep fighting these fights and am ready to give up. Maybe I can hire a lawyer one day when I can afford it and make up for these losses in my life. I feel so betrayed by a company I once fantasized and dreamed about. Jeep still hasn’t responded to my claim and it’s been 2 weeks. They do not care about their customers or providing a satisfactory product.

After the return of my Jeep, the transmission shifting became worse. When I returned to the dealership the same day, a technician rode with me and felt the issue I had been discussing. During the week that my Jeep was at the dealership multiple technicians drove it and felt the issue with the transmission. I received a written statement when I again picked up my Jeep with the same exact issues. The dealership returned it stating nothing was wrong with it because it showed no code. The Jeep customer service closed the case.

Within a week, the transmission became worse. I called Jeep customer service again and opened a new case and was told to take it to another dealership for diagnosis. I did take it to another dealership per suggestion. They had it for less than 24 hours and drove it approximately 2 miles, according to my odometer. While picking up my Jeep, they told me the Jeep was fine as there was no code showing and transmissions were different now than they were years ago, and the problem was that the transmission was trying to learn how I drive. Um, I have had the vehicle since February, it would know how I drive. I again called Jeep customer service who said they would push the issue to the Jeep technician. I received an email stating they had closed the case as the vehicle was not at the dealership.

As the issue worsened, I called Jeep customer service again and was told it had been checked multiple times with no code showing there was nothing they could do. I then mentioned contacting a Lemon Lawyer, and suddenly, I was told to take it back to the dealership and have them open a STAR case. I called the dealership to make an appointment. When the dealership was able to get my Jeep in for service again, I told them it was recommended by Jeep to open a STAR case. I called multiple times to check on the work's progress. I was told every time that communicating with Jeep and a STAR case was very slow because they communicate by email. The dealership had my Jeep for a month.

I received a call from the service manager saying he needed me to come and drive the vehicle so he could feel what I was talking about. I stopped by to drive the Jeep, while stopping the first time, the Jeep Jerked while downshifting. His explanation was the auto start/stop, which I turned off as I do not like it. The second time I had a problem with the shifting was taking off to accelerate. His explanation was that sometimes when stopping, the vehicle does not know which gear to be in, so it will jerk. At the time, I was accelerating not slowing down. At this point, I just told them to close the ticket and give me the Jeep back as they were not interested in trying to fix the problem. When checking out, I was told by the customer service technician that they had worked on my Jeep for about an hour. They had my Jeep for a month and worked on it for an hour. Unacceptable.

I cannot take this back to the dealership I purchased it from because it has a mechanical issue, so I am stuck with a vehicle that is still running rough and a transmission that continues to shift hard. What do I do? Wait for it to die? Wait for it to stop while I am driving? This is a safety issue. Jeep customer service is blowing me off. I am looking for a Lemon Law Lawyer to help me. If Jeep does not help me with my Jeep, I will find someone who will.

I was so disappointed because I invested in this vehicle to have all the feature that it came with. Fast forward to about one month ago when I came to my car after a long day of work to find out my car was completely dead. Only after a few hours and many attempts to boost it finally turned on. The next morning I woke up to go to work and my car was completely dead again, I had to get another boost. I decided to take it to the Jeep dealer service not to far from my house in hopes I could get an answer as to why my brand new car was doing this. They said they couldn’t help same day and would have to leave my car there until they could check it out. I took a cab to drop my child off and then another cab to work.

I got a call two days later that both batteries had to be replaced on my brand new car with approximately 3000 miles. After picking up my vehicle as I was driving all the the sensors on the dashboard started to pop up on the pop every two minutes including the emergency brake light and check engine light. I was freaking out because imagine driving a vehicle with all these sensor alerts on the highway with your child. I contacted the service person via email and send him a picture of what was happening. He encouraged me to bring it in that it wasn’t normal to do that. I took it back and they said about 30 codes pop up and a fuse had to be replaced. I pick up my car the next few days and the issue was still happening.

I take the vehicle again and they were saying no codes were going up and without that there’s nothing that can be done. I explained how unsafe this was and that as a customer this was unacceptable. My car has been back and forth to get serviced all month. I am extremely disappointed. I wish I never decided on the brand Jeep. It seems to be unsafe and when things are failing doesn’t seem like servicing it would help with “no codes” come up in their computer. I would like to know what can be done about this and the safety and peace of mind of consumers who invest in this product.

At this point we contacted the Director of Sales Michael ** and told him we wanted a different car. We were told that he would look into the matter and get us out of the car and into another one. Later that day we were contacted by our salesman Tyler ** who told us he was asked to have us come in so we could pick another car on the lot and that they were going to work out the same deal even if it was at a loss for the dealership in order to make us happy and to make up for all of the inconveniences and problems we’ve had with the car. We went into the dealership on Friday and were told by the Director of Sales Michael ** that we had to wait until Monday so that he could have his service technician look at the car and get us into a loaner while also telling us that the car he could get us into was not on the lot. Not only were we lied to and manipulated, but we were also disrespected for being gay.

The Director of Sales Michael ** was extremely rude and inappropriate in his interactions with us. To the point where he dismissed us by telling us he was going to contact Chrysler and undo the sale of the car. Apparently if it wasn’t this defective car, they were not interested in selling us a car. A car that initially they were very aggressive in getting us to purchase. We are now left without a car and having wasted almost a month in dealing with a car that should have never been sold.

I called Jeep customer service several times and got a case manager involved. I only heard from her one time on May12th. I have asked for the vehicle to be bought back under Lemon Law which states that if your vehicle is in the shop for 30 days or more within the first year or same defect of the vehicle at least 3 times they buy it back. I would have to say I will never buy another FCA unit again. The dealership had no communication with me nor did the FCA customer service. When I called to talk to a supervisor they would never send me to one or have one call me back. The dealership didn’t want me to take back my vehicle on a 3 1/2 hr trip because they didn’t want me to break down again. So either they aren’t sure it was the transmission or they aren’t sure the new one will hold up.

My husband is getting deployed in two weeks, we are moving to a new state with four kids and three animals. We needed this Jeep to help us with the move. How can service be so bad? How can you expect people to drop a massive amounts of money on vehicles that don't work or even give them the service they deserve. This has been so stressful for us and not to mention financial hardship. We are paying for a brand new broken vehicle and having to get rentals twice now just so we can function as a large family.

Jeep needs to do better for their customers and I don't not recommend Kindle dealership at all. Please someone see this and light a fire under someone's butt. We leave in two weeks and my husband will be on a boat. I will not have time to deal with this on my own with everything else going on. Jeep you have a massive problem on your hands! Do something please!!!!