Jeep Reviews

2018 Jeep Renegade was purchased in 2018 brand new. Love the looks of the car and it drives great. Love the option to turn on 4x4 in the winter conditions. Exciting to drive. The renegades do burn oil and or have an oil leak. I found this out when I began to notice oil spots in my garage. I took it to dealership and they told me that was normal and to check oil and add oil in between oil changes. I have had to do this for the last 5 years with multiple complaints to the dealership. Fast forward December 2025. Warranty is now expired and took for my routine oil change only to be told I need new motor because I have an oil leak. Told them to look at past 5 years of history of this complaint and their response was, "Sorry but now your warranty is expired."

Writing this review in 2025 - I bought a 2020 Jeep Renegade and at this time the car has less than 36K miles on it. As I was driving back from seeing my family - the stripping that holds my window into the door flew off of my car - no reason for this to happen. When I contacted the dealership - they told me it was not covered. I contacted Jeep and they could not even return my calls after opening a case. I have now waited 3 days for an answer on something I was told to have gotten an answer on the following day.

Regarding the great Jeep recall of 2025. If Jeep knew they would be recalling over 300 thousand vehicles, they could have been better equipped to assist with loaner vehicles. We are just out our vehicles with no loaners and a compensation plan that requires you to wait for a case manager to call you (in my case I waited a full week) only to be told, to get your own rental and they will reimburse you. But you will still have to pay at least half of the rental because they only reimburse a small amount per day.

I lease a Jeep 4xe and to say this car is a lump of trash on 4 wheels is an understatement. I have owned this car for a little less than 2 years and it's been in the shop three times for a total of 45 days. I now have a note in the mail that says there's a recall, but they can't do anything about it! Trash!!! On top of it, Chrysler is willing to do absolutely nothing to help. Do not buy a Jeep. This is a failing organization that puts out horrible products on the market and then does nothing.

So I had my 2020 Jeep Renegade Sport for 3 years and had just put 40,000 miles on it. I just crashed and totaled it (100% my fault) but I gotta say it held up well in the crash. I hit a mailbox and a guard rail doing 70mph. The solid metal mailbox didn't even break the windshield so whoever they're getting them from keep it up lol. Very solid vehicle altogether and safe. I came out of the crash fine, just scrapes and bruises. Would 100% buy again if it was better on gas. It pains me so bad to say goodbye to it.

Worst car company and vehicle. We purchased a 2024 Wagoneer and within six months it had systemic power failure on multiple occasions. It then began to lose power and would shut down while actively driving. This happened several times despite claims it was fixed. The car would shut off while moving with no warning and the power steering would go out. During one of these events, we were almost rear ended while I was driving with my young children in the vehicle as the car shut suddenly down while exiting the freeway. It was terrifying.

Bought our first jeep, 2022 4dr Willys and until now loved it. It has the eTorque v6 which has a lot of advantages including smooth start/stop and increased gas milage. Recently we noticed the start/stop not working, no lights or indicators. Deep scroll into the menu and it says "Not available, battery charging". Called dealer and they say it's not covered under warranty, $2,000-3,000 to fix if the power unit needs replaced. The power pack is part of a sophisticated "mild hybrid" design, and as such I feel should be covered by federal emissions warranty (8 year/80,000mi), and many searches on the internet confirm this stance. Dealer #2 says no too but asked me to call to support. I did and they said they could not help, go to the dealer.

This is Jeep #5 for me and my last. From "death wobble" to a crap warranty body repair in St Augustine, FL ( that is never ending), this experience has been disgusting. The warranty "rules" regarding who can do repairs once they've started and damaged my car, to who can remedy the damage (must be the same inept dealership) are ridiculous. The worst I've seen. Do yourselves a favor and opt for a better-built and represented vehicle.

Love the service and customer service At LAX JEEP. LOVE MY DUCKS. PUT A VERY BIG SMILE ON MY FACE. Made my day. Place is very clean. The customer service is very polite. I will recommend to my friends and family. Thank you.

Jeeps are straight-up junk. This is my third and last Jeep. This vehicle is 8 years old and I paid $18k for it. It’s a Patriot Latitude 4x4. The vehicle has been stalling on me randomly since I bought it. It happens on the freeway as well as on side streets. It has nearly killed myself and others numerous times. It has stranded me so many times that I prefer to walk most places. The dealership keeps saying to bring it BACK so they can do nothing again, but it’s nothing that they can fix. These vehicles have been doing this since they first rolled off the lot. It is a known issue and it has caused hundreds of accidents. The problem is that Jeep doesn’t care.

What a Joke..been having issues with my 2017 Jeep Latitude since purchasing it 2nd hand, over $4000 in repairs..Jeep is refusing to supply parts for repair hoping to avoid the warranty. Been on a waiting list now 3 yrs..Mechanic told me to never buy another Jeep..horrible CS..Jeep can't be trusted. Will get rid of this lemon as soon as possible and take my money somewhere else.

DONT GO TO JEEP! I leased a 2024 Jeep Cherokee and it has been out of service since May 2025 for the same recurring defect. Despite months of delays, defective replacement parts, and endless promises, Jeep has failed to provide a fix or fair resolution. I paid $887/month in lease + insurance, incurred $5,500+ in rental costs, and even suffered a credit score drop from carrying these charges. The “rental reimbursement” check they promised was never delivered. Meanwhile, my toddler and I have been left without safe, reliable transportation. Jeep has refused to replace the vehicle or settle fairly under California Lemon Law. I have consulted attorneys and am escalating this legally, but consumers deserve to know how Jeep treats its customers: delay, deny, and drag it out until you give up. 👉 If you value safety, fairness, and reliability, stay away from Jeep.

DO NOT buy a Jeep. My jeep caught fire from a recall. 2021 only 40k miles and they only want to pay out 6k because they "fixed" it. It caught FIRE. There is NO coming back from that. Not even 2 mos after they want to settle. Lights are coming back on. Total BS. I will NEVER buy another jeep or Chrysler product EVER.

I am beyond frustrated with the service I’ve received from this Jeep dealership and their corporate team. From the very start, the lack of communication, poor service, and utter disregard for customers has been nothing short of appalling. I initially contacted the dealership’s service department because my check engine light was intermittently turning on and off. I stressed the urgency of the issue, but the earliest appointment they could offer was 6-7 weeks out. By the time that appointment arrived, the light had turned off, and despite my concerns, they refused to even inspect the vehicle. This happened not once, but twice.

Jeep has to be the literal, worst car I’ve owned. I’ve had My 2018 Jeep compass for not even 3 years, and I’ve had more issues not relating to normal wear and tear issues then any car I’ve owned. My 1996 cavalier has less issues then a 2018 jeep. That is laughable to me. Customer service is useless, reaching out to jeep yourself is worthless. If I could afford to I would sue them. But instead I make sure everyone I know that wants anything made by jeep is aware how useless they are.

I’ve owned Jeeps (Liberty, Wrangler and Cherokee) for 22+ years. Over that time, I’ve experienced significant deterioration in the quality of the Jeep brand. Most recently, I purchased a new Compass Trailhawk in 2023. In the 2 years I’ve owned the Compass, it’s been in the shop (Jeep Dealership) for a full week in year one and just got out of the shop after two weeks in year two.

May luck forever be on your side if you are wanting to get an EPA emission standard and/or EPA Federal Safety Standard compliance letter from Jeep?! This was one of the worst, if not THE WORST "Customer Service" experiences ever! Jeep refuses to issue one unless you are a Canadian Citizen relocating to the USA. The whole process over 3 weeks resulted in NOT getting a letter. This is 100% pathetic and embarrassing that this is how you treat your customers. Do better, as you cannot do any worse as it would be near impossible to put so little effort into something so standard.

I have a 2018 Jeep Compass which I leased from March 2018 to April 2021 then purchased the 2018 Jeep Compass outright. I have maintained this vehicle as I do all my vehicles. This is foremost the second most expensive purchase next to a home. This vehicle currently has 24,000 miles on it and needs a new transmission. This vehicle has not towed anything. Doesn’t even have a hitch. Thanks Jeep for your poor product a transmission that only last 24,000 moving using miles. Warning to potential future Jeep buyers. Seek your second most expensive purchase next elsewhere.

Got my 2022 Grand Cherokee new body style during the outskirts of the pandemic for an unconscionable absurd price under the circumstances. Also had to use Fusion Auto Finance for the lease, another horrendous company with poor customer service and many hidden fees at lease end. Within the first few months, my Jeep went back to Garden City Jeep in Long Island NY for issues with the navigation entertainment system over Bluetooth issues, connectivity, and other problems. Garden City Jeep never documented those issues on my account. Then came the recalls over the next 3 years, 8 in total, from the manufacturer directly.

This complaint is about Jeep Corporate and not their dealer or vehicle. My 2009 Jeep Wrangler came with a "factory" lifetime power train warranty. It required an every five year inspection of the drive train to remain active. Simple right? I get the vehicle inspected by the same place I purchased it and do it the same week every 5 years to keep it easy. Simple right? Thought the years I had a failed water pump and some oil leaks but everything was covered. The last inspection was in January 2023. As luck would have it. I had warranty coverage in early summer tge same year for an oil leak. That means I did the inspection, they received the inspection paperwork and I should still be active.

Literally the worst thing I spent money on was getting a Wrangler. Ever since I paid it off it has been nothing but a headache. The customer service is horrible. The extended warranty that I got through Jeep is a headache because an adjuster has to come out and typically that’s in two days. The rental that the extended warranty cover is only for $35 a day. Tell me where can you get a rental for $35 these days? It’s just a nightmare dealing with the service department at every Jeep that I go to. Please if you are reading this, do not get a Jeep. It’s not worth the aggravation.

2022 14,000 miles gladiator. Lifters knocking & camshaft bad. 1- 2 month wait on cam. Not on recall but Jeep is aware of the large issue on 3.6 engine. Already have clutch replaced due to recall & all electrical replaced. I have a Cherokee 160,000 miles. & owed 2004 Wrangler with 126,000. They were great! But this 2022 is a lemon. Extremely Disappointed.

I bought a 2020 Jeep Trailhawk at 53k miles in September of 2023 and am a certified pre owner. Since then it has been nothing but a heartache and trouble on me and my family. In February of 2024 at 63k miles I learned my transfer case went out in which Jeep was having issues and did not get me the part for almost 3 months leaving me without a vehicle for at least two weeks until my warranty covered the loaner vehicle and rental. Since then the back up camera went in and out which was just minor and I didn’t think anything of it.

If you buy a jeep, just pray you never have to deal with their customer service. They'll send you around in circles to different departments and none of them are apparently in charge of the issue. They'll waste your time until you give up because Jeep would rather do that than actually help. Jeep hates its customers.

I paid 75k for a Jeep summit and 2 years later every time I start the car I get an ad for Sirius radio. Clearly the 1000+ times I have hit x doesn’t matter. If my phone, fridge, etc had an ad every time I turned it on I would never by that product.

In June 2018, I purchased a Jeep Renegade. In or around January 2021, a recall identified as W20 was issued and completed on February 15, 2021. As part of a class action settlement, Jeep extended the warranty on my vehicle to either June 2025 or 100,000 miles—whichever came first. Around December 2024, the vehicle began stalling, and the oil light would come on with a warning indicating low oil levels, despite having had a recent oil change. Over the following months, the dealership conducted multiple oil consumption tests, with the final one completed in April 2025. The test failed, and I was informed that the engine needed to be replaced. Fortunately, the replacement was covered under the extended warranty (reference: XB1).

This is my third Jeep and it has not preformed since day one. Parking brake issues, software does not update, dash board and navigation system black out. Parking brake is the most critical - it goes on while car is moving, either in reverse or drive. Random and not diagnosed. Worst part is Jeep is not taking accountability for any of this; vehicle is still under warranty. Paying for a car that spends 30% of its time in a service department. I have zero faith that Jeep will do the right thing.

I bought an extended warranty from a JEEP DEALERSHIP. The Caregard warranty company they sold SUCKS. THEY WILL ONLY PAY A CERTAIN AMOUNT OF MONEY I HAVE TO PAY REST. Contract doesn't state a dollar amount. Just my $100 deductible and JEEP WON'T COVER THE TEST TO ACCOMMODATE THE WARRANTY THEY SOLD ME. SO I GUESS I'M DONE BUYING JEEPS. POOR CUSTOMER SERVICE ON JEEPS PART...POOR POOR SERVICE.

I've owned 10 Jeeps over the last 35 years and more than 30 vehicles total. I stopped buying Jeeps after the 1996 model year because the quality seemed to go down every year. In 2022 I decide to give Jeep another chance with the new Grand Cherokee. While the Grand Cherokee has not been the worst vehicle I've owned, the dealer service has been the worst by far. I would never recommend a Jeep to anyone because of the repeated negative experiences I have had with their service departments and employees.

I own a Jeep Wagoneer and it has been the unsafe car I have owned. It has been in the shop 23 times and gone through 3 batteries and an extensive list of electrical problems. 1st unsafe incident: The car was in drive with the brake pressed, but yet the car kept coasting forward towards the hill to the busy 4 lane highway by the mall. We had to shut the car off in order for it to stop.