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Jeep Reviews

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About Jeep

Jeeps is an American car manufacterer that is best known for their sport utility and off-road vehicles. Read reviews for their models:

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Jeep Reviews

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    Page 3 Reviews 70 - 270
    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed July 19, 2023

    I leased my 2023 Jeep Grand Cherokee in October 2022. Not long after I noticed the Auto-Stop feature did not work. In the beginning I had to flood the brake as hard as possible to get it to work sometimes. After a very short time of having it just stopped working in its entirety. I made an appointment with Jeep to get it checked out. I dropped off the car and was informed there was a fuse that had to be replaced and that may have been the reason it was not working. I picked up my vehicle and as I drove home I noticed the feature was not working. I called Jeep again and brought it back in on a different date. This visit was less satisfying because they just told me nothing could be done because they were not getting any codes from their machine.

    I was so disappointed because I invested in this vehicle to have all the feature that it came with. Fast forward to about one month ago when I came to my car after a long day of work to find out my car was completely dead. Only after a few hours and many attempts to boost it finally turned on. The next morning I woke up to go to work and my car was completely dead again, I had to get another boost. I decided to take it to the Jeep dealer service not to far from my house in hopes I could get an answer as to why my brand new car was doing this. They said they couldn’t help same day and would have to leave my car there until they could check it out. I took a cab to drop my child off and then another cab to work.

    I got a call two days later that both batteries had to be replaced on my brand new car with approximately 3000 miles. After picking up my vehicle as I was driving all the the sensors on the dashboard started to pop up on the pop every two minutes including the emergency brake light and check engine light. I was freaking out because imagine driving a vehicle with all these sensor alerts on the highway with your child. I contacted the service person via email and send him a picture of what was happening. He encouraged me to bring it in that it wasn’t normal to do that. I took it back and they said about 30 codes pop up and a fuse had to be replaced. I pick up my car the next few days and the issue was still happening.

    I take the vehicle again and they were saying no codes were going up and without that there’s nothing that can be done. I explained how unsafe this was and that as a customer this was unacceptable. My car has been back and forth to get serviced all month. I am extremely disappointed. I wish I never decided on the brand Jeep. It seems to be unsafe and when things are failing doesn’t seem like servicing it would help with “no codes” come up in their computer. I would like to know what can be done about this and the safety and peace of mind of consumers who invest in this product.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaffRatesHonesty & Transparency

    Reviewed April 15, 2023

    AVOID THIS DEALERSHIP AT ALL COST. The Director of Sales Michael ** is the most disrespectful, rude, condescending and homophobic customer service person we have ever had to deal with. Jeep should be ashamed to be represented by this type of person. This was the worst possible car sales and customer service experience we have ever had. We bought a new car on a Saturday and on Sunday when we noticed the alignment was off we brought it back to be serviced. It was serviced and in less than a week we had the same problem again. We brought it back to be serviced a second time and again in less than a week the alignment was off. In addition to that, every single warning light possible would come on randomly when driving the car.

    At this point we contacted the Director of Sales Michael ** and told him we wanted a different car. We were told that he would look into the matter and get us out of the car and into another one. Later that day we were contacted by our salesman Tyler ** who told us he was asked to have us come in so we could pick another car on the lot and that they were going to work out the same deal even if it was at a loss for the dealership in order to make us happy and to make up for all of the inconveniences and problems we’ve had with the car. We went into the dealership on Friday and were told by the Director of Sales Michael ** that we had to wait until Monday so that he could have his service technician look at the car and get us into a loaner while also telling us that the car he could get us into was not on the lot. Not only were we lied to and manipulated, but we were also disrespected for being gay.

    The Director of Sales Michael ** was extremely rude and inappropriate in his interactions with us. To the point where he dismissed us by telling us he was going to contact Chrysler and undo the sale of the car. Apparently if it wasn’t this defective car, they were not interested in selling us a car. A car that initially they were very aggressive in getting us to purchase. We are now left without a car and having wasted almost a month in dealing with a car that should have never been sold.

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    Customer ServicePunctuality & Speed

    Reviewed March 4, 2023

    We purchased a new Right Hand Drive Jeep Wrangler in February 2021 (Chief blue) and a second in September of 2021 (Granite Crystal gray). In November of 2022, the wheel speed sensor went in the gray one. It is now March of 2023, and Jeep still doesn't have the part and has no date that the part will be in. This has put this Jeep with less than 50,000 miles on it out of commission! Jeep has done nothing but offer placating replies with absolutely no results! The lack of speed sense causes the Jeep to have no traction control, ABS, 4-wheel drive, cruise control, electronic stabilizer and the check engine light is on. We live in New York and it is winter sp this 2021 Jeep is worthless! I am beyond frustrated that a company as large as Jeep has done absolutely nothing to resolve this situation!

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    PricePunctuality & Speed

    Reviewed Feb. 25, 2023

    This vehicle was leased in April 2022 and has now been at the dealer waiting for a new motor. Jeep continues to say that they are waiting on the new engine. This has been since October 2022 and has been in the shop longer than on the road. I have tried working with Jeep on a resolution but they continue to drag their feet. I requested a buyback and they said that it may cost a fee to do so. Not sure how it works but it would be nice if this company would stand up for their product and hold themselves responsible for poor quality.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 10, 2022

    Never had such horrible service on anything I have ever purchased - let alone a $60K Jeep Gladiator - brand new - driven off the lot with 6 miles. Things happen, but the response and service has been worse than imaginable. Nobody even cares, calls, updates, nothing. The car has 1,900 miles, was towed into the dealer and we hear nothing. JEEP Wave service reaches out, we call back, nothing! (Thanks Brandi - for NOTHING). This is my 4th JEEP and this is the treatment. Never again based on the response so far. Inexcusable. If I operated like this, I would be out of business.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Aug. 5, 2022

    Consider yourself warned. At 47,000 miles my Jeep Grand Cherokee SRT ($70,000 vehicle) had the lifters fail which is a widely reported issue. As a result, the cam shaft deflected metal particles into the engine block which now requires me to put an entirely new motor into the vehicle. Roughly $10,000 in damages and repairs. These types of damages are not covered under comprehensive insurance, you will be left holding the bag and Fiat/Jeep/Chrysler will NOT HELP YOU AT ALL. My car was perfectly maintained at all times, this is a defective engine design and if you're in the market for one of these vehicles BEWARE. Do yourself a favor and look elsewhere, do not buy these vehicles. They are plagued with issues and you will cause yourself an enormous headache.

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    PricePunctuality & Speed

    Reviewed Aug. 3, 2022

    Got my dreamy Jeep gladiator 2 months ago, it’s most expensive mistake I ever have, comes back to the dealership first injector number 2/3, got it back a day later the car stops and have to be towed back to the dealership, now they said is injector 4. Still there at this moment.

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    Customer ServicePunctuality & SpeedMaintenanceTransparencyCommunication

    Reviewed June 23, 2022

    I have 2021 Jeep Grand Cherokee L that was bought back in January of 2022 drove it up til April 17th. My wife was pulling of a parking lot and the transmission went into limp mode. Had it towed to the dealership 3 days later got it back and they said they did software updates. Drove it for a week and while my whole family was in it and taking a turn from a stop sign when they got up to 15mph it through itself in park and the transmission clicked loudly. Had it towed again to the dealership where it sat there for 56 days before getting it back with a new transmission.

    I called Jeep customer service several times and got a case manager involved. I only heard from her one time on May12th. I have asked for the vehicle to be bought back under Lemon Law which states that if your vehicle is in the shop for 30 days or more within the first year or same defect of the vehicle at least 3 times they buy it back. I would have to say I will never buy another FCA unit again. The dealership had no communication with me nor did the FCA customer service. When I called to talk to a supervisor they would never send me to one or have one call me back. The dealership didn’t want me to take back my vehicle on a 3 1/2 hr trip because they didn’t want me to break down again. So either they aren’t sure it was the transmission or they aren’t sure the new one will hold up.

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    Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

    Reviewed June 10, 2022

    We recently bought a 2022 Jeep Gladiator, after four days of owning it problems started. It has been at Kindle dealership (cmch) numerous times and every time they tell us it's fixed it's not. They have replaced numerous parts and still having issues. The dealership itself is awful and I'm upset we even chose to go there. Service is awful, they never answer phones, rude customer service, and absolutely no respect or concern for our situation. JEEP says they started the buy back but it's going nowhere.

    My husband is getting deployed in two weeks, we are moving to a new state with four kids and three animals. We needed this Jeep to help us with the move. How can service be so bad? How can you expect people to drop a massive amounts of money on vehicles that don't work or even give them the service they deserve. This has been so stressful for us and not to mention financial hardship. We are paying for a brand new broken vehicle and having to get rentals twice now just so we can function as a large family.

    Jeep needs to do better for their customers and I don't not recommend Kindle dealership at all. Please someone see this and light a fire under someone's butt. We leave in two weeks and my husband will be on a boat. I will not have time to deal with this on my own with everything else going on. Jeep you have a massive problem on your hands! Do something please!!!!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed May 5, 2022

    Where do I begin. Long story short, I purchased a 2021 Jeep Gladiator which I started off loving. I've leased Acura's most of my life. Here we are today, not even a year later and my Gladiator has left me stranded on the Turnpike. It's still under warranty but it's as good as nothing. They towed it to 2 different dealers because first dealer was telling me that they will not have anyone to look at the Jeep until AFTER 30 days and no rentals/loaners available and second dealer told me same but they had a rental they could provide. Transmission was declared damaged. On a BRAND NEW Jeep. We can all say that we purchase nee vehicles to avoid problems like this right? Well, not in my case. I have never owned a brand new car, or even old cars; that have given me these issues.

    I have been in contact with Jeep and no one there has been helpful at all. I keep getting that my case manager will call me back and no calls at all. I have called them 5 times today and have gotten re-routed to an incorrect department, 5 times today. Keep in mind that I am still paying a loan on this vehicle and that I am also paying for a very expensive MOPAR service that I am not even using. I would not recommend Jeep to my worst enemy!!!

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 17, 2022

    I have waited 3 years for a dash pad to be replaced under warranty part was ordered then after 3 years manufacture canceled order still not completed. I have lost value. I cannot use my defrosters. Dash is pulling on air bag. Now vents are being pulled out. When I call customer service I get the run around. 1 Star too much for this review.

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    Customer Service

    Reviewed Feb. 4, 2022

    Bought a 2021 Jeep Wrangler Rubicon in July of 2021 for $63,000. Within a few months rust started to form on top of the rear bumper around the mounting bolts and streaming a rust stain around the rear steel bumper. The dealer declined repairs so I contacted Jeep customer service and opened a case and claim. They also denied the claim stating the rust was from "outside influence" whatever that means. I am furious that they would let a simple repair like this leave a customer furious and hating the car because of this. There are several others online with similar issues and a class action suit has been launched. My theory is it shouldn't have to come to this when paying a TON of $ for this car. I am still willing to speak to Jeep about coming to an amicable outcome.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparency

    Reviewed Dec. 30, 2021

    Berthod Motors in Glenwood Springs, CO and its corporate affiliates left my wife and I stranded for the holidays. After having paid out of pocket for a PCM replacement on our Jeep Grand Cherokee that also fried our battery and alternator last December, my Jeep began exhibiting the same issues as before at the beginning of this December. The PCM failed and fried a battery. I contacted Berthod Motors only to be told that while the part was still under warranty, it would be 2 weeks before a mechanic could even look at our vehicle to assess if it was truly the PCM that had failed again. Without option, we booked an appointment.

    I had our Jeep towed to Berthod the night before our scheduled appointment. The day of the appointment came and went with 0 contact from the dealership, although I had tried to call and left multiple messages. I had been left with no idea that the vehicle had even made it to the dealership. I was finally contacted by the service manager the following day saying that it was in fact a PCM failure, but due to not having one in stock, it would be another week before the repair would be made. It has now been 2 weeks with no end in sight.

    After once again not being contacted by Berthod Motors with an update to the status of the repair, I stopped in and was informed that the PCM is on backorder. The EARLIEST that the part could be available is mid January, 6 weeks after the vehicle broke down due to a faulty part being installed by Jeep. I was told by Jason, the service manager, that his hands were tied as far as not being able to make the repair any quicker or providing a rental car in between. Jason directed me to Jeep's direct customer service to see if they could be any help. I contacted Jeeps Corporate customer service line on Monday of this week. I explained my wife and I’s situation to the representative and while she was very kind, she informed me that she would have to escalate the situation and that she didn’t have the resources to actually help.

    It took another 48 hours for a different representative to call. Without hesitation the representative told my wife and I that there isn’t even a chance that Jeep would be willing to help us with a rental car and we would be so lucky to get the replacement PCM any quicker than what we were quoted from Berthod. This will be my wife and I’s last vehicle from General Motors. My wife, a teacher, has been a huge fan of Jeep since she has had her driver’s license. She has personally financed over 5 different models of Jeep Cherokees since our marriage. Already last week she suggested that we move over to a more dependable brand such as Toyota after this debacle.

    As a plumber in this valley, I could never stay in business, let alone stay employed if this is how I treated my clients. I would never think of or have the audacity to install a faulty part in a client's home and then leave them without water or heat after the part failed. Regardless of backordered parts. This has truly been one of the worst examples of customer care that I have seen in my life. This review will be updated as the situation progresses.

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    PriceMaintenance

    Reviewed Nov. 19, 2021

    My Grand Cherokee is one of the best vehicles I've had. The seats could be a lot better far as comfort and the replacement parts are expensive. But I like the design of the whole car in general. My Jeep has been great. Just keep up the maintenance on your vehicle.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 5, 2021

    Owned car since July 2021. Today 11-4-21 it sits in shop again for bad Uconnect screen/controls. No reliable screen means no climate control, radio, nav, phone connection. Service appointments are 3-4 weeks out and they won’t fix it. No loaners. Nightmare and I’m not sure based on documented visits they aren’t trying to avoid lemon law issues. Won’t say it’s same issue on paperwork???

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    Reviewed Nov. 4, 2021

    I currently own two Jeep vehicles. One I purchased new is a 2013 Grand Cherokee. It has been the most dependable, reliable, stylish vehicle that I’ve owned. Jeep has stood behind any issues I’ve had, which have been few. My second Jeep is a 2018 Wrangler Sport that I purchased used with 8,000 miles and under warranty. It’s also a great vehicle, easy to tow behind my motorhome, and fun to drive on adventures. I’ve had no issues at all with it.

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    Customer ServiceStaffResolution

    Reviewed Oct. 21, 2021

    I leased 2021 Jeep Wrangler Sahara Unlimited 4xe couple months back from Stoneridge (Livermore) where started facing an issue with hybrid sign at odometer after couple months. Meanwhile, I went to close by dealership i.e. ELK Grove Jeep where they recognized or analyzed an issue with electric wiring needs to replace because those got burned out due to engineering or mechanical issue. Beside, they gave an estimate first for 1 week from fixation perspective and now they are keep on ignoring since September 2021.

    Moreover, I also talked to Jeep Customer service and also raised the case includes escalation where case Manager is careless as well and not responsive because they never reached out to me even single time about the status or any feedback. I'm literally fed up and stressed because they are harassing and ignoring customer instead of helping. Also, I requested them that my health is not good and I can't bear stress due to lung infection after covid19 impact but I want to state here on public side as well and manifest there carelessness about team services. Please, help me to resolve my matter asap otherwise Ii need to step-up for case filiation. Thanks & Regards.

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    Reviewed Aug. 10, 2021

    7/1/21 I was in a terrible car accident on the interstate. 28k damage to my Jeep Wrangler! I had no airbags nor did my seatbelts lock, we were violently thrown into dash, my husband has facial fractures even. Jeep did a inspection and denies any liability. So never ever spend 45k on a jeep wrangler unless it your preferred coffin!

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    Staff

    Reviewed July 4, 2021

    I've now owned five Jeeps. Two Grand Cherokees and three Wranglers (two JK models and one JL model). While I've had a hiccup or two, Jeep has been great about making things right and the vehicles have been reliable. The reliability and versatility have kept me a loyal Jeep customer. Recently, and unfortunately, we were the victims of an F-250 Super Duty red light running hit-and-run driver that hit us and ran totaling the vehicle with only 4980 miles. Me, my wife, daughter, and son, all walked away the kids with zero injuries and my wife and I with minimal airbag related injuries. To say I am thankful is an understatement. I'm so bummed that I lost so much of what I invested in my Jeep and am having trouble finding a replacement, but at the end of the day, we all walked away from a collision that had we been in a smaller vehicle, there would have likely been severe injuries or even death. Thank you Jeep!

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    Reviewed June 24, 2021

    I purchased my 2014 Hero Latitude in Oct 2015. I have had nothing but issues with this vehicle. I purchased it with a little over 35 thousand miles. I have had a new transmission in about Feb or March in 2016. I have had a transmission mount replaced I. 2017 and another in -Oct 2020. I have had the shifter replaced or repaired about 2016. I’m having an issues once again with the shifter. I have had the throttle replaced in 2020. I current have over 76 thousand miles on my vehicle because I’m too afraid to drive too far. I will not even take a road trip for that reason.

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    Contract & TermsCoverageTechPricePunctuality & SpeedMaintenanceHonesty & Transparency

    Reviewed May 11, 2021

    I have 2 Jeeps. One is a 2012 Jeep Patriot that has minor issues that haven't cost a ton. The other is a 2017 Jeep Compass that has had major financial issues recently. I have an extended warranty on the 2017 Jeep as I bought it used. I took it to my local Jeep dealership when it started hesitating and engine lights went on. They claimed it was a spark plug, maintenance issue that cost me over 500 dollars.

    Then less than 2 months later same issues same lights on. I took it back to dealership and they diagnosed it with a throttle body problem that was going to cost me an additional 700 dollars (not under warranty). I towed it away but had to pay the 130 for the diagnostic problem they should have seen/fixed the first time. My 2012 Jeep has a 4wd light on ever since I took it to same dealership to fix a recall problem. My honest mechanic said the dealership pinched the wires when they fixed the recall problem. I will never buy another Jeep or go back to Newport Jeep for anything.

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    Price

    Reviewed April 12, 2021

    I have owned several Jeeps. Affordable 4 wheel drive vehicles, many options available, no shortage of available dealerships if in need of service. I love them for winter driving. Very stable and sturdy on snow or ice. Many options for purchasing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2021

    DO NOT BUY JEEP! Please look into other credible vehicle brands. Please believe ALL the reviews about their terrible service! First of all, let me first say initially my car is fairly new. It is still under warranty, and it started stalling. Well I find out via mail it’s a recall on the electric system that starts the issue ok... "Well my car isn’t driving properly. Can you all pick it up?" "Well let us get back with you.. Yes we can." My car gets to the dealership. They won’t service my car unless I sign some paperwork. "Understandable. Can you do e-docusign?" "No." "Can you pick me up?" "No." "Can you bring the papers to my home?" "No." I had to hire an Uber to jeep and back $40.

    "When will my car be fixed?" "We don’t know." Dealership calls back.. "Can’t fix your car ma’am. We are backed up 4 days." "Can you provide a loaner car?" "No." "Why?" "Corporate says it must be a service that requires at least 48 hours. Your service only takes 20 minutes." I spent almost a wk getting a Uber back and forth to work $100.

    A week after my car is fixed, car stalls out again on a major highway. I’m almost killed! At this point I’m ANGRY. Same thing. No loaner car, I can’t get to the dealership to sign off, I spent OVER $200 on appointment cancellations, Uber rides, and food delivery services! No rentals are available in my area. "We gave you a case manager. She’s not available until Monday morning. You will have to wait..." Guess who will be doing Uber again on Monday morning?? DO NOT buy Jeep. The customer service is terrible. I get better service buying a $3 chicken sandwich from Chick-fil-A than I have buying a 32,000 vehicle!! I’m filing a suit, giving bad reviews until the day I die! I’m that angry over these selfish, greedy, unreliable, jerks!

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    Customer ServiceCoveragePriceMaintenanceStaffHonesty & Transparency

    Reviewed Jan. 6, 2021

    I want to start off by saying that I come from a family of multiple Jeep owners (husband, mom, dad, brother, mother-in-law, etc.) as we all love Jeep. More so, I was looking forward to purchasing a second vehicle for myself (of course a Jeep) because they have been reliable cars, or so I thought, and I had faith in the Jeep Company. That was until my unfortunate and super expensive experience that has kickstarted my 2021 year. While driving back home shortly after New Year’s Day, my 2015 Jeep Grand Cherokee with only 66K miles, suddenly decided not to turn back on after stopping for gas. Fortunately, I was able to tow it to the nearest Jeep dealership, where I only go to for car service. Since it was the holidays, there was a delay in my car's diagnostic.

    After 4 days of being at the Jeep dealership, I was finally informed that my fuel pump and wiring had to be replaced for about $1,500 plus tax because nothing that needed repair was covered under warranty. Now, let's add $1,500 plus tax to the total cost that I have been incurring with rental car, stay, food, etc. since my 2015 Jeep, with only 66k miles, stopped working while I was 4 hours away from home. I decided to call the Jeep warranty customer care to get clarification on what is covered in my warranty. After speaking with several customer care agents, they all shared that my fuel pump is covered under the manufacturer’s warranty for up to 7 years or 100K miles, which conflicted with what the Jeep dealership shared. Additionally, I was told that I had trip interruption protection for up to 100K, which would help with all the costs I was incurring being 4 hours away from home.

    Unfortunately, the Jeep car dealership and the Jeep warranty customer care were not agreeing, which caused additional delays in my car getting fixed. After speaking with various customer care numbers for 2 days that were being provided to me by each representative, it was finally confirmed that my 2015 Jeep Grand Cherokee’s fuel pump and wiring was not covered under any warranty. Additionally, the trip interruption plan that I was told I had, was indeed not true. Now I understand that rules are rules. However, this experience has left me with 2 burning questions: 1) How reliable are Jeep cars to break down at only 66K miles? 2) How reliable is the Jeep Company with ensuring proper employee training so that customers are not misled? -Sincerely disheartened by Jeep!

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    Customer ServicePriceMaintenanceStaffResolution

    Reviewed Oct. 3, 2020

    I bought this car brand new and have now had it for 2 years. It has been the worst car I have ever had in my life. The windshield is a magnet for chips and you can tell that it is bad quality, have had two chips and one crack already driving on paved roads. The paint is also cheap as it chips very easily with normal driving. And the biggest issue other than all the recalls, is that my car takes the most expensive oil which is full synthetic and for some reason it is empty at 3,000 miles. Have taken it to the dealer and even called Jeep and nobody seems to be able to fix the issue. They just tell me to keep adding oil because these cars are notorious for doing that.

    It is a safety issue because the car stalls while driving since it is constantly running out of oil, but neither the dealers or jeep seem to care. That's not to mention all the problems I had with the radio trying to get Android Auto to work properly, jeep kept telling me that the problem was I needed new usb cable but in the end I found out on my own that the actual problem were the apps on the radio. Basically jeep never has answers to anything, you have to figure it out on your own like you are the one getting paid to do the job. Best thing I can do now is get rid of this jeep and never do business with them again.

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    Customer ServiceCoverageStaffBilling

    Reviewed Sept. 16, 2020

    I have a 2016 Jeep Patriot that I've owned for not even 2 years. On July 31st the engine blew up on me and I have contacted Jeep and was told even though my Jeep is barely over the warranty coverage....I'm out $4000 on a new engine!!!! Im a disabled unemployed Iraq war veteran, but hey apparently Jeep doesn't care about the soldiers and veterans to even remotely make it right or do anything to help.... I shouldn't have to foot this bill for a new engine in such a new vehicle.... Absolutely garbage customer service and helpfulness in a persons time of need.... Don't waste your time with a vehicle that will blow up not even before its next oil change after the warranty expires.... Get you a vehicle with 100k mile warranty and actually be covered....

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    Customer ServiceContract & TermsCoveragePriceMaintenanceStaff

    Reviewed Sept. 14, 2020

    I purchased a brand new Jeep Compass in September 2015. I owned jeeps previously but not a compass and never had problems like I am having now. At 3 years old my compass radio went out and needed to be replaced the car has 30,000 miles on it but the radio was not covered under warranty. It cost me 450.00 to replace it. In 2019 at 4 years old I needed a new wheel bearing and had to replace front and back breaks rotors and pads to the tune of over 800.00. Car had 35,000 miles on it. In June of 2020 a sensor for the battery went and car would not start. I had to have it towed to the dealer for 200.00. The sensor cost 12 dollars but I was charged 300.00 for 2 hours of labor. Now the 4wd, traction control light and ABS light all came on.

    When I took it to my local mechanic he said the wiring for these sensors was all corroded and would need to be replaced. He did not give me an estimate but told me it would be very expensive. The car has 42,000 miles on it. I am very disgusted and would not recommend this vehicle to anyone. I called Jeep and they told me they Couldnt help as my warranty ended Sept. 9 2020. Nice Company!

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    Sales & MarketingPricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Aug. 18, 2020

    I feel bad I have to write this but....I bought a Jeep Compass back in March 2019 from the Route 46 Jeep Dealership in Little Falls, NJ. DO NOT GO TO THIS DEALERSHIP!!! IT IS TERRIBLE. I had to wait over an hour until they found the vehicle I was inquiring about. Then the finance guy, Alex **, was awful in giving me all of the details of my loan. Very rushed and basically didn't care about what was best for me. I was told the Compass was certified and when i went to sign the papers, it was not for the amount quoted online as the sales price. I had to pay an additional 1200 for the certified fee! This was not disclosed or mentioned in any paperwork until I sat down with the finance person at the last minute. Very unprofessional. I waited to speak to the manager of the dealership before I left, but he was conveniently unavailable for over an hour.

    Next issue-had car serviced at the Morgantown, WV dealership in October 2019. Then in June 2020, the car stalls out on me. I had vehicle towed to a White Plains, NY dealership. Issue was that the Morgantown dealership left screws of the torque plate in the car and they punched a hole in my motor and transmission. Now I find out the parts are not coming in until October 2020. I have been without a vehicle from June 2020 and will not get my car until October 2020. Jeep is not helping me at all! Issue was Jeep's fault and they are doing nothing to help me. Very frustrated. Will never buy a Jeep again.

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    Customer ServiceCoverage

    Reviewed June 16, 2020

    Bought a 2019 Jeep Cherokee Limited 6 cyl. in Oct. 2018.. Biggest mistake Ever.. From the first week issues started. As the months passed the issues became more and more serious..and ONLY A COUPLE ISSUES HAVE BEEN RESOLVED, LEAST FOR THE TIME BEING... AND TODAY ANOTHER ISSUE.. CAN'T PUT GAS IN IT!! IT SPITS IT RIGHT BACK ON ME!! SO I called the dealership and in a week or so I can have it "looked" at..so I called CS at Jeep and got the same reply.. I think sooner would be a nice thing!!

    Everyone I have spoken to says theirs too, is a total nightmare.. Just "DO NOT BUY ONE".. I NEVER WILL AGAIN!! JUST CALLED MY CHRYSLER dealer who I bought my 300s from. They'll get me in tomorrow.. Yay..Chrysler Of Waseca Mn. Best dealership around!! Issues include..paint lift, no working seatbelts, lock out, lockdown, screen went blank then horizontal lines, jerking, won't start, won't accept gas, radio on and off.. I have asked right away for Jeep to take it back when I had no working seat belts on day one but no reply.. They did repair the seatbelts... I'm glad I have my old 1995 Chrysler Lebaron convert ...much more reliable than this 2019 JEEP!!

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    Price

    Reviewed June 12, 2020

    2017 Jeep Renegade, problem car: 56,000 miles power steering went out, belt is intact, Power steering module is bad, must purchase steering rack (not sold separately) with module. Repair cost about 2014$ plus tax. Will not be purchasing another Jeep product. Had Dodge Journey with 89,000. Did not have any problems.

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    Maintenance

    Reviewed May 10, 2020

    Cute car but piece of crap. 2019 Jeep Compass. In Aug of 2019 I complained about engine noise a month after when backing up and was ignored. 5/9/20 car started and would move two ft and cut off and parking break & engine light comes on. Now my truck with 10,000 miles on it is sitting at a dealership. This is a damn safety hazard because I was pulling on a busy street when it cut off. I’m going to get rid of it somehow.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed March 12, 2020

    Do not buy a Compass. 2.4 litre motor burns 1qt of oil per 2000 miles and that meets Jeeps criteria for a good motor. Back up camera worthless if car driven on other than dry pavement and no back up sensors. Gears 8 & 9 will not maintain speed even on flat roads. Rear window defroster fails to clear window as melt builds up on the wiper making it worthless. Snow slush and mud build up on the tire causing all wheels to become unbalanced. Who pays for a at of oil every 2000 miles and why isn't that fact listed in specs? My second Jeep - first and last. What car would you buy knowing it'll use a at of oil every 2000 miles? No support from Jeep and a sad sad car the Compass is.

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    Customer ServiceBilling

    Reviewed Feb. 13, 2020

    Crooked Dealership! Lemon Cars Stay Away!! If I Could Give Negative stars I Would! ...So less than 2 months ago I purchased a 2012 Jeep Compass with 123k miles. Financed through Pronto Finance out of Schaumburg, Illinois. 1st month in vehicle stalled out while pulling up to a stop sign. Just this week the car has stalled out 6 times all while driving on the freeway! One of those times with my 5 year old daughter making a U Turn during rush hour! Car in the middle of the road! Every time this happens, it literary takes 5 or more minutes to start back up again! Did some research online and apparently this is a known issue with other Compass owners and Chrysler intends to do nothing about it until someone gets killed in an accident!

    I called the salesman "Jorge" and he told me to call the finance company because he "thinks" it has a warranty? Hello! I bought a used car as is. Of course it has no warranty!. Just getting the runaround from everyone but rest assured I'm taking matters into my own hands. I'm going to make a special YouTube Channel to document every time this vehicle stalls out or goes into "limp mode". Going to put them all on blast until this matter is corrected or that crooked dealership shuts its doors for good!!! I know very well the power of the internet and social media and I'm going to use it to MY advantage. They knew I was desperate for a vehicle and they preyed on me like the snakes they are! I'm a hardworking customer making payments on time! You Tube Link coming soon!

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    CoverageMaintenance

    Reviewed Jan. 22, 2020

    I purchased a 2019 brand new Jeep Compass in October 2019. The car radio which has all my controls on it went out on 1/14/2020. They are unable to fix it until the second week in February. Jeeps are junk and the service turn around sucks. I would never buy another Jeep again. If you are wondering if Jeep is the way to go I will gladly remind you, they are terrible on gas as well. DO NOT GET A JEEP!!

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    Customer ServiceCoverageMaintenanceBilling

    Reviewed Jan. 21, 2020

    I own a 2015 Renegade with 47k miles and it has been in the shop three times in the last 45 days. It is currently in the shop now going on 31 day and it is still not fixed. It is have a power and drive issues that they have pointed at electrical as the main issue. I have opened a case with Jeep Corp and they have not done anything to assist the dealership and the case manager David and his manager Samantha have done nothing but hang up on me and not give a ** about me the customer. I have made two payments for a car that I can’t even drive and they won’t give me a loaner for more than the first 10 days. I am screaming at the top of my lungs get off your ** and send or get the right person on the phone with the dealership to fix my Jeep. If anyone wants to get any further info and you are from Jeep call Xtreme Dodge in Jackson Michigan and they will know my case.

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    Reviewed Dec. 15, 2019

    This vehicle is a great medium size SUV. Bought to pull behind an RV. It served that purpose and as a great car for a couple. Very versatile and reliable. No problems and love the diagnostic monthly report.

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    Reliability

    Reviewed Dec. 14, 2019

    The Jeep is sturdy, strong, reliable and handles very well. It is comfortable to ride in, hauls my pets and Craigslist finds - and when washed is beautiful and elegant. A win win all around. I enjoy the 'little' things like heated seats, back window wiper, easy-to-pull down back seats and durable leather interior. It is three years old so it is relatively modern in style but it is sleek and gets the job done!

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    Price

    Reviewed Dec. 13, 2019

    Overall a great car, especially for New England weather. Great handling and control in snow! Very comfortable interior with plenty of space. Holds more than expected when I moved, which was a great surprise. Only issue is once they hit about 9 years old, the repair bills start and come often and at an up there price tag. If you don't have a trusted mechanic, you'll want to find one once that 9 year mark hits.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2019

    Sunday my Jeep 2019 Compass 13,000 miles wouldn’t start because of “software malfunction.” Got roadside assistance Monday morning to get it towed from a shopping center the car stopped at to dealer. Next day they gave me the car saying it’s fixed. Next morning same thing happened. I was in school so I arranged the car to get towed from my school. No one came for an hour so I called back and roadside said it was no records of it. I created another request of roadside around noon. They promised to pick it up within 60 min. At 7pm I called the dealer to see if it was dropped off and they had no record of it. I called back roadside assistance and the pick up was cancelled. No one called or texted to let me know. Then they said sorry. They arranged for my towing. It will be there in 60min.

    It’s 8pm. I still don’t know if my car has been picked up, towed, stolen (because they tell you to leave the keys inside the car). God knows what would happen. There you have it, Jeep Warranty roadside assistance. It’s been 8hrs and I have no idea what’s going on with my car. I could have been stranded on the side of the road with a baby and they wouldn’t know I need help. Seriously baffled at how a huge multimillion dollar company has such third-rate unacceptable customer service and emergency response team.. Mind you that is a warranty issue. NEVER BUYING A CHRYSLER IF ITS THE LAST CAR STANDING.

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    Reviewed Dec. 12, 2019

    My Jeep Compass is a nice small SUV. Good on gas but don't recommend driving it on turnpike in bad weather. I took my car on the turnpike Thanksgiving day. The wind was bad that day. I was scared and nervous. The wind had my car swirling. I need me a bigger suv.

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    Price

    Reviewed Dec. 12, 2019

    I own or I should say paying to own my Jeep. I have had it for 3 years. So far it has been dependable. Not a fan of how the transmission works. It shifts but not always when it needs to. Been that way since the day I bought it. Since I have had it we have not had any real expensive repairs. We had to take it to the dealership to have a wheel sensor replaced. Other than tires and a realignment its been trouble free. I would recommend a Jeep Compass.

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    Reliability

    Reviewed Dec. 11, 2019

    Bad experience w/ the dealership, so that's 1 negative rt off (honesty should count). A roughly $30k car 4yrs ago should buy a solid warranty. Not at Jeep. New vehicle gets only a 35k mile or 3 yr! Currently at 31k miles, the car itself has been reliable, no breakdowns, only regular maintenance (so far).

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    Reviewed Dec. 10, 2019

    Third Jeep I've owned: 2 Wranglers and this Liberty. Liberty has too many issues, too many repair problems: heater/air conditioner, leather seats ripped, front shocks, door locks, radiator. Like Jeeps, but wouldn't recommend the Liberty.

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    Price

    Reviewed Dec. 8, 2019

    I buy Jeeps and have had four in my life. It's a fun car to drive and it's sexy too. It keeps the cool in style look and sense cars are so expensive today costing more than the lower 80% of Americans even make enough money to pay to own. This one is a little better or easier to buy. One problem is the transmission on all four of my jeeps breaks down after the 3500 mile warranty expires and it's a major fault in jeeps.

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    Reviewed Dec. 6, 2019

    The Gladiator is just fun to drive. All the controls are in a nice position. The seats are very comfortable and adjustments are place you in a great driving position. With a longer wheel base over the Wrangler the ride and handling are enjoyable.

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    Reviewed Dec. 5, 2019

    Jeep Renegade is really underpowered, really heavy and bulky. Has a lot of blind spots. Seats are semi comfortable. Not worth the value in my opinion. Rides and handles with really smooth. Could be better on gas mileage.

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    PricePunctuality & Speed

    Reviewed Dec. 4, 2019

    I love my Jeep, however, when one thing needs to be fixed. 2 or 3 things follow. It is trail rated, but be the rust consumes the bottom sides. Everything is very expensive to fix also. I've always wanted a Jeep since I could drive. I just got one. 47 years later, lol. Just wish I could of gotten a good one.

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    Staff

    Reviewed Dec. 4, 2019

    I love my 2018 Jeep Compass but I am having issues with the back up camera. I have had the camera replaced once. This didn't resolve the issue so the radio was replaced. It started having a black screen again. Finally the dealership was able to see this issue and they are ordering yet another radio Another issue I am having is the driver's side seat panel keeps popping out. No I'm not morbidly obese. This has been fixed 4 times. I just picked my truck up the Friday after Thanksgiving and it is now back broken. Was told by the dealership these issues are known issues and that I am going to keep having them.

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    Reviewed Dec. 3, 2019

    I bought my 2017 Jeep Renegade Limited in January 2018. Less than 2 years old.. My problem started around 16k miles. (I'm now at about 23k). Friday I go in for my 3rd consumption test. I'm burning oil. Getting to the "dangerous" part of the dipstick after 1000 miles, I didn't buy a new car so I have to babysit the oil level in it.. It's not the 1970's! Why should I burn 1 quart of oil per 1000 miles? Other newer cars can go 10k miles between oil changes, I feel duped and cheated. I also think there's something wrong with the low oil sensor, it only comes on when I take extreme turns and doesn't stay on. I'm busy with my eyes on the road taking the turn, not watching my dash.. I had to have a passenger point it out to me!

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    Punctuality & SpeedStaff

    Reviewed Dec. 2, 2019

    Great car, love the interior design. Sound system is awesome. Had some trouble with rear something on car, better now. Jeep fixed it for almost nothing. Service has been excellent. Anytime I have a problem they take care of it and I always get really fast service.

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    Reviewed Nov. 30, 2019

    This vehicle we have had been great for us for the last 5 yrs. The only issue is the motor. We had the lifters and rockers replaced under warranty just under the 100 000 miles but they went bad again and we don't have the money to repair it again. The only problem with the 2014 Jeep is the motors have issues that we believe Jeep knows about but have not said anything. I have heard the 3.6 is not a good motor.

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    Customer ServiceReliabilityProcess

    Reviewed Nov. 26, 2019

    I bought my 2017 Jeep Compass brand new, the 8th month in I was driving on a busy street when my oil sensor went off and caused my car to slow to a stop and my steering wheel to stiffen. Mind you, the oil light went off 3 days prior and Jeep's response when I took it in? “It burns oil every 3k miles, this is normal according to their standards and that’s just a sensor”. Flash forward to a radio repair, back up camera repairs (needs to be replaced again) and multiple oil issues and it has now been declared a lemon. To say the process even with an attorney has been simple would be a lie. It has been a total nightmare to get Chrysler to take back THEIR defective vehicle. If you are looking for a car for yourself or family I would highly suggest doing your research and never, ever buy a Jeep/Chrysler vehicle. If I could rate 0 stars I would have.

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    Reviewed Nov. 4, 2019

    I have had the radio in my Jeep replaced for the third time. I got a call from the dealership saying my new radio was in. I took my jeep in and had the radio replaced with the new one when I called XM to have it activated and the radio ID belong to a different name and address so it could not be activated because the radio ID belong to somebody else which means the radio was not new. It came out of another vehicle. I cannot believe this is the way that FCA does business and I’ve had to take my jeep then at least eight times for issues since I bought it new and I’ve had it for 13 months. I am never going to trust FCA again. I am going back to General Motors.

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    Reviewed Nov. 1, 2019

    I paid $3000.00 for a lifetime warranty on my Jeep. I have never missed an oil change and I check all of my fluids but my Jeep Liberty does not have a dip stick for the transmission fluid. My transmission went out in my Jeep. I was so happy that I purchased the lifetime warranty until I took my jeep in and found out that they will not pay for my transmission because they said the oil pan rusted and the transmission fluid leaked out. The jeep dealership never mentioned any rust or leaks when I got my oil changed, there is no light that comes on on the dash to indicate low fluid and no dip stick to check the fluid. I paid an extra $3000 for that peace of mind but now I have to pay another $3000 for a new transmission.

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    Reviewed Oct. 17, 2019

    I purchased my Sahara in Dec 2018. It was the first 2019 on the lot. I started having issues with my middle console latch. It was replaced until it broke again and I had to wait for Jeep to make a new part. Then I started having issues with my seat. The worse part comes March 2019 when I started to experience death wobble. Violent shaking of steering and the front end goes crazy after you hit any imperfection. This is on a stock vehicle.

    They put a steering damper on it. Was told this is a band aid fix but I figured for the motor trend suv of the year the dealer knows what they are doing. Nope. Having the same issue. This time going 70 mph on the highway with my kids in the car. Almost had an accident. What does Jeep wanna do? Put another steering damper on it. They refuse to buy the car back so I’m stuck with a $50k car I can’t drive over 45 mph. Please please don’t purchase these cars. The FCA only will throw a band aid at it if they are threatened with a lawsuit.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2019

    My son purchased a used 2011 Jepp Liberty with the sky slider roof in 2017. The car was in excellent condition when we purchased it in 2017. Low miles, clean and in great running condition. However no one ever notified us of the horror that was about to happen with the sky slider roof. As cool as it looks and opens, the roof is a piece of garbage.

    One warm summer night my son decided to open the roof to get some fresh air in the car only to find once he got home that the roof was never to close again. We tried and tried but to our dismay the roof would just not close. SO then the next step was to call Jeep. We just about got laughed at on the phone, with the service men telling us they no longer make the parts for the 2011 Jeep Liberty and basically we were screwed. Hmmm a 2011 and no parts. How can you explain that.

    Now what do we do with this car??? We can not sell it, we can not trade it in, we ARE STUCK!!! Now we have contacted an auto body shop that can possibly take a roof from a Jeep Liberty with the same sky slider roof, that was in an accident and put it on my son's vehicle.... for $3,000 dollars. So now, my son still owes $7,000 on the car and we HAVE to invest another $3,000 just so he can drive the damn car. I will never ever buy another JEEP in my life. This car has been nothing but a headache and the Jeep dealers are horrific people.

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    Customer ServicePrice

    Reviewed Sept. 9, 2019

    I have a 2015 Jeep Rubicon with 30K miles. I have the Life time Mopar protection, which in the case does me no good. The Jeep stalls about 2 times a week. I have brought it in for this twice now and they say they cannot find anything wrong because when is stalls it does not send any codes to the computer. I called the factory and they said they can not do anything. At this point I am very frustrated and they cannot replicate the problem. I am not sure how much effort they put into it. I am no afraid of sending my daughter off to college with this Jeep. It is a really nice vehicle and cost a lot. Not sure what to do now.

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    Punctuality & Speed

    Reviewed Aug. 28, 2019

    I bought a 2018 Jeep Renegade August of 2018. This past year I have been paying for oil changes every 2500 miles or so. (Should be 5k with synthetic.) That's 116$ bill. I honestly thought the place I had doing my oil changes was gypping Me on oil. I took it to a few different places. After the vehicle started displaying oil pressure low on the screen and shut off, while on a major highway doing 57 mph with my 6 & 2 years old boys in the back. This happened a few times while driving.

    A mechanic at Valvoline told me the renegades were having this issue and the engines are bad.. funny.. Would have been nice if Jeep or Chrysler had sent out a warning or recall! They knew this was happening and have ignored warning their good paying customers. So for the past YEAR I have been paying 721$ (on time!) a month for a vehicle that was a lemon, paying for twice as much oil, and being legitimately in harm's way every time my family and I got in this car.

    They are replacing the engine. Have me a loaner for the week... I expressed how uncomfortable I am now driving this vehicle and everything that I've been through. And I'm sure the other countless renegade drivers out there with no idea! Jeep is just going to wait until someone gets fatally hurt to issue a recall on the engine. I will not be dismissed. That's what they keep doing! When I call Jeep or go to the dealership. I am a person, this is my hard earned money and I will NOT BE IGNORED. I hope people see this and get their car checked. I want to be heard. You wronged me. Get it together Chrysler Jeep!!!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 12, 2019

    Finance manager screwed up our lease so bad that he had to drive to Rockford to have us re-sign a new lease. He processed the original and didn’t send in the new one. I had been making payments on the account number I received and not the one he sent in. In the end, we ended up with 5 inquiries on our credit score, a new alias as he misspelled my last name, dealing with proving my payments with bank statements, a harassing phone call from the dealership wanting payment over the phone, a repossession notice/Chrysler saying we were current, and a GM that wouldn’t return our calls. Luckily, Chrysler Finance has been the only one that has been helpful and straightened things out for us.

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    Reliability

    Reviewed Aug. 9, 2019

    I have had nothing but issues since I leased my Jeep Renegade in 2016. The most recent issues required for a part to be replaced, that was already replaced a year ago; as well as a second new replacement of a different part. I took the car back and forth 6 times in one month and the car had less than 30,000 miles on it. I contacted Jeep asking them to terminate my lease (10 months remaining) and they refused because it didn't meet the Lemon Law for the State of Massachusetts. They rather have me in an unsafe and unreliable car than do what is right for the customer and try to keep a Brand loyal customer. I will never drive a Jeep ever again. I would NEVER recommend Jeep to any friends or family.

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    Customer Service

    Reviewed Aug. 7, 2019

    That my 2019 went up in smoke and to this day they have no idea why and they are not investigating why it happen. Thank god I was not driving and they have the worst customer service. No one gets back to you.

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    Reviewed Aug. 2, 2019

    I am a lifelong Jeep owner. Only ever had 2 cars that were not Jeeps. Always been a big fan, until my last two. I have had nothing but problems with my last two cars, which were purchased new. The defects have been ongoing since purchase. They have all kinds of electrical problems, all warning lights coming on for no reason at all, including the check engine light. The car will often not start or turn over at all, even though all the lights come on when I turn the key. The back gate on my last Jeep snapped for no reason at all. They fixed it 4 times and each time it would snap again immediately after being fixed. When I take the car in for service they tell me they can find nothing wrong, over and over again. I even have video, but it does me no good. They know that Jeeps keep selling, so they do nothing to help. After repeatedly taking my Jeep in for service and getting no help, I am selling it and will not buy a Jeep again. It is 2 years old.

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    Reviewed July 12, 2019

    I travel a lot and had my oil changed out of state. Come to find out the dealership didn’t seal my oil filter properly and has been dripping oil. I contact the dealership in Albany Ny to only find out they want me to drive 3 hours to have my oil changed there again. First off why would I go back when they did it wrong the first time. Secondly it’s a 3-hour drive with dripping oil. So I contact Jeep directly only to find out there is absolutely nothing they can do for me. Seriously, I have had owned other cars and dealerships have always been great offering any help in anyway. All I’m looking for is 1 free oil change so I don’t have to pay $150 in a month for 2 oil changes. I’m really starting to rethink buying a Jeep. Especially knowing how they can't help me at all. They couldn’t even get a hold of the dealership to even speak to them. That right there should tell you how great they are. If I could have given it a zero or even lower I would have.

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    Reviewed July 5, 2019

    I was one of the very first to sign up and order an all new Jeep Gladiator Launch Edition. It has been a botched launch ever since the beginning. The website pre-order not working correctly, promised a "white glove" concierge experience with no contact from them, the factory pumping out Jeeps for orders that were placed months after mine, and now delivery...As I type this it sits in a lot waiting on truck to bring it two hours to the dealership..for an entire month it has been sitting there. The chat is of no help and my salesman says FCA won't let him send someone just to pick it up. Starting to wonder why I am buying this if this is how Jeep treats its customers.

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    Customer Service

    Reviewed June 28, 2019

    Jeep Extended Warranty Scam! If you just bought a New Jeep and you opt for the Lifetime Warranty then you have just been SCAMMED! Here is what happened to me, to prove my point. I bought a New 2017 Jeep Renegade on Jan 2018. After some thought and searching for an Extended Vehicle Protection plan, I decide to go with Mopar’s Vehicle Protection (MVP). So, I called Mopar, and the salesman told me that as soon as the Manufacturer Warranty ends then, the Extended Warranty would kick in!

    Well, Folks, This Was a Major Lie! The salesman NEVER said that this replaces your Manufacturer Warranty the Day that you buy it! AND it will automatically insert itself back to the date that you bought the vehicle! So, basically, you are paying for the Manufacturer Warranty! How stupid do I feel? I feel very stupid at this point! Who in their right mind would pay for a warranty that is FREE for 5 years? I know if I was told that this warranty would take the place of the Manufacturer Warranty from the time you bought it, I would say, “Hell-NO!” This is a Major SCAM People!

    So, I called Mopar (800-521-9922) and asked to speak to Admin to tried to explain that the Salesman at Mopar lied to me by not telling me that this Warranty would run Concurrent with the Manufacturer Warranty (Take its place) and that I would be paying for my warranty from the get-go! Now I don’t know about you folks, but who in their right mind would pay for something that is given to them for FREE? So, I tried to explain this to “Danu”. I don’t know the spelling of his name, but that is how he said it when I talked to him on June 28, 2019, @ 12 PM Mtz. He told me that this is correct and that I will get a refund back minus $1000 for the time that I was on this Extended Warranty Protection plan from Mopar, even though, Mopar (Jeep) was already given me for 5 year or 60,000 miles for free!

    I asked to speak to a supervisor of Manager and he said there isn’t any and then transfer me to a survey on how well this call went! LOL, of course, I gave the LOWEST possible score that I could give him! And, I kissed my $1000 goodbye! Needless to say, Jeep has just put another unhappy customer on the street to tell the masses what is going on behind the curtain of deception! So, people if you feel like being SCAMMED And throwing your money down the ** then just opt into the Jeep Lifetime Warranty Program!

    T. **

    Colorado

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    Customer Service

    Reviewed June 2, 2019

    I have been dealing with many ongoing issues with my 2006 Jeep Commander 3.7 6 cylinder. I have called them & emailed the company on several occasions about my dash lights just coming on & losing all power as I am driving. It's very scary because I always have my 13 yr old in the vehicle. No code comes up on the scanner when I have brought it in several times to the garage. Jeep Chrysler says they have not heard of this issue. I have found many many people with this issue online. Very discouraged with the same issue. There is so many wires & control panels in this vehicle it makes me nervous that some of these wires are fried & nobody can find it.

    I am exhausted with paying out of pocket with this vehicle. Yes it's a 2006 but I can not afford anything else & I have had it for 5 yrs now. These issues started about 1 1/2-2 yrs ago. I loved this vehicle & with me driving everywhere for my daughters sports it's worked. Now I get nervous & I don't trust it. Which makes me very sad. This vehicle has made me stopped doing stuff that I used to. That's no way to live. I love Jeeps but this is making me not want to buy a Jeep again. It's something I can't keep putting money into.

    The issue I also have is the service engine light. That's the catalytic converter. My mechanic told me to check with Jeep because it is something well known for breaking in them & there could be a recall. I did check & again they didn't know what I was talking about. This is the 2nd converter I've put in the vehicle in 5 yrs. The paperwork from the 1 previous owner had also done it 2 yrs before I purchased it in 2014. Which in my previous vehicle that I had for 10 yrs not once did I put a catalytic converter in. After reviewing several reviews from Jeep Commander owners I decided to write a review out of frustration. I really would like to think Jeep would do the right thing especially with our kids always in our vehicle & future Jeep buyers deciding to not buy another Jeep. Thank you.

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    Customer Service

    Reviewed May 10, 2019

    My husband and I have been lifelong Jeep owners, until now. We decided to upgrade our 2013 2 door Freedom Edition to a 2019 Mojito Wrangler 4 door Rubicon. We special ordered it exactly the way we wanted. Spent months researching and looking at Jeeps so that we would get the perfect car. We sold our 2013 outright about 2 weeks before ours was delivered. We waited almost a month for it to come into the dealer. Not ideal but ok it takes awhile to put a car together right? Dealer finally called us and we drove two hours to pick up our new toy. It was pouring when we got there which was disappointing, but now looking back that was a godsend.

    During inspection we found scratches all over interior panels, and spots on the doorsills where the paint was chipped down to bare metal. Could get over that.

    Then during the test drive the car pulled to the right, and had thunking noise upon breaking, along with huge dent in the steering wheel at the top right where you put your hand. (We're told it was a manufacturer defect.)

    But the final straw was when we pulled it in and found the Sky One roof leaking in the back and discovered the carpet in the back was soaked. Further inspection found that on the passenger side the Sky One roof was not smooth but wrinkled and had a piece of the frame/metal pushing up thru it. For an almost $60,000 vehicle this was not acceptable and we did not take delivery of what was supposed to be our dream Jeep. It was heartbreaking to us as we were so excited to get this car. Dealer tried to place an order for another car but it is no longer available to order. What????

    Now we are dealing with Jeep Cares. (Really should be called something else.) Two weeks of the runaround of someone will call you - no calls, we assigned a manager they will call - no call. You get the picture. Now finally after many hours on the phone someone finally called us. What we have been offered is talk to your dealer and have them place an order - well they can't. Then we can fix the car they have and you can have that one. Why in the world would I want a car with 8 miles on it that has to be taken apart and rebuilt to fix issues that should never have been there. This feels like they just want to pass off the problems to us; because let's be real here... there will be nothing but problems with a vehicle like this.

    We have searched other dealers nationwide and have not been able to find a Jeep dealer with the color and options that we wanted; they either have $5,000 more of options or are missing options that are important to us. Final piece is during the time this has all taken we have had two incentives from Jeep expire with no way of recouping the $1,500 for those offered either. At this point we are waiting for them to come up with something other than accepting a Jeep that is subpar. Overall not a great experience not anything that would make me want to do this ever again with Jeep.

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    CoveragePriceStaff

    Reviewed May 6, 2019

    Jeep does not takes care of their customer in all fairness. I purchase a 2016 Jeep Renegade Latitude back in November 2016 at Suresky in Goshen NY. In the beginning of 2018 I started getting an issue with my car. I had oil consumption issue. Engine light would come on and the car would feel like as if it’s going to shutdown. Every time I would take to get my oil change, the mechanic would tell me that I have barely have any oil. So I took it to where I purchase the car and explained to them that my issues are with my car. So they did their inspection and testing and at the end they told me that the oil consumption was normal. Mind you I had 45,995 miles and still under warranty.

    April 29 2019 my car started blowing white smoke out of my tailpipe. Was unable to drive the vehicle home. Following day I took it to the nearest Jeep dealer around my job Croton Auto Park, Croton on Hudson, NY. They did a diagnostic and found #3 cylinder misfires, all my spark plugs are full of oil, a piece of spark plug was found inside the engine and a piece of the piston was to found inside the engine. I called the Jeep FCA opened a case. One of the representatives that helped me open my case told me that my issue with my car was common. She has handled a few of the same issues. The service Manager at the Croton Auto Park also told me that these are very common with the model of my car. I was told that to fix the car it would cost $12,000.00 and the Jeep were only willing to pay $8000 and I have to come up with the other $4000 out of pocket.

    Now I am 67,000 miles (7000) over the warranty and was told that this is their last offer. I believe that I should not have to pay for any of this because if this was addressed when I brought it in the day that I was still covered under warranty and below the mileage I wouldn’t need to pay anything. This is a manufacture defect. A 2 1/2 year old car having this kind of issues is unheard of. I provided proof of maintenance records. I am a loyal customer with Jeep. I had a 2003 and 2008 Jeep Grand Cherokee, 2016 Jeep Wrangler and now 2018 Jeep Renegade Latitude. I have never had a bad experience with Jeep till now. This is the worst experience I ever had. I am going to continue to post all this in all social media until I am heard and acknowledge.

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    Installation & SetupPunctuality & Speed

    Reviewed April 19, 2019

    My husband and I bought a 2017 Jeep Renegade Trailhawk the year it came out. Since then, we've had several issues pop up. One of the major issues is that the car is sluggish and won't accelerate fast enough. There's an under-powered engine and a transmission that's clunky and seems to jump gears. For example: When the car slows down it jumps gears. I can foresee that this could be a major safety issue at some point.

    At about 20,000 miles or so, we had to bring the Jeep into the dealership to get fixed because the remote start wouldn't work properly, the paint was already chipping off of the Trailhawk emblem and the seatbelt wasn't installed properly and was clicking. Jeep had this car priced at around $30,000 with all of these issues. My husband and I wanted to trade in the Jeep and they were only going to offer a trade in amount of about $15,000. My father always said that a car is nothing but a pit to throw your money in. Some pits are a lot deeper (cough cough: JEEP!). And this one you're better off just passing by.

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    Reviewed April 16, 2019

    We bought a 2018 Jeep Wrangler. The Stabilizer shock went out at about 6,000 miles. The rear end went completely out at 12k miles. Never been off-roading either. Been at the shop for two months now. Cannot get parts. Keep getting the runaround and parts not expected for another two months. Got a Wrangler rental, stabilizer shock went out at 6500 miles on the rental... I wish I could get my money back. I do not recommend them at all.

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    Customer ServiceCoverageStaff

    Reviewed March 22, 2019

    I got a 2018 Jeep Wrangler that is trailer rated. I paid $42,000 for it for the fact that I like to go off road. On New Year's Eve my wife was coming home in a downpour on the highway when the jeep just stop running. She pulled over to get out of the way. She tried starting it a couple of times and nothing. I went and picked her up 150 miles away and had it towed to my house. I called the dealer and had to wait 14 days before they could look at it.

    Two days later I got a call that water got into the motor and it would be $12,000 for a new one. I asked what about my 7 year 100 mile warrant they said it is not covered. I called Chrysler and they said no good. I looked up what trail rated stood for and it said that the jeep could go in water up to 19 to 30 inches. When I said that to them they said that does not mean rain. So to fix my jeep I had to go through my insurance. I will never buy a Chrysler again and have told my friends not to use that dealer or buy a Chrysler. P.s. I work in a company where there 46,000 employees and I posted this on their website.

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    Reviewed March 19, 2019

    I leased a 2018 Jeep Cherokee Trailhawk in February 2018. 2 months later I had to take it back to dealer for the paint peeling. Of course they were asking me stupid questions... Maybe it's the sun?? Maybe it's from a carwash... really??? It's a defect.... THEN... it started jerking. I would come to a stop sign or a red light and it would jerk upon acceleration. One time I actually thought someone had hit me from behind. Took it back to dealer... can’t find anything wrong... Then last month I took it to another dealer... they found a cylinder misfiring... yeah sounds safe to me. Started doing it again after getting the car back for 3 days. Dropped it off again and they once again find nothing wrong. I will NEVER buy another Jeep product. I just want OUT Of this lease... Oh, and by the way... I have 8800 miles on it.

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    Customer Service

    Reviewed March 13, 2019

    In Jan my Jeep Patriot with 13,000 miles suddenly stopped on the highway. Dealer could not find a problem. On March 3, a 150 miles from home, it happened again. Nearly got crushed by a tractor trailer. Engine light came on. Had it towed the nearest Jeep dealer. Had to rent a car to get home. After three days dealer could not find the problem and suggested I call Jeep customer service. I did on March 6th. Customer service gave case # **. Said they would assign the problem to a case manager and she would call me on March 7th.

    I would also get an email from them confirming case number and their agreement to pay for the rental car. Neither happened on March 7th. I have called customer service 4 times since then and left messages for the case manager to call me. No callback. I emailed the Jeep executive office on March 8 to ask for help. No response. The dealer still has my car a 150 miles from home. It is now 10 days. I would suggest you think twice before buying a Jeep.

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    Reviewed March 11, 2019

    I bought a new 2018 Jeep Renegade. At three months/4,200 miles it kept stalling out. I called the dealership for suggestions. They stated that I needed to check my oil level. I was very confused by that being a new vehicle. It was over 5 quarts low!! No check engine or oil lights ever came on at any time! How is that possible?! How long have I been driving without oil in my engine? After some online research, I am seeing this has been a big issue with this model with no recalls. NOT ACCEPTABLE!! Buyers beware!!!

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    Reviewed March 11, 2019

    I own a 2010 Jeep Liberty with the sky slider roof- reason I bought the car! It is broken & Jeep has stopped making parts to fix! Shame on Jeep for not supporting their product! I have contacted Jeep but they tell me to look in salvage yards- REALLY? I have searched for parts to no avail! My vehicle is 8 years old, low mileage & in great shape except for the main attraction- the sky slider! Therefore making the car worthlessness!

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    Customer ServiceCoverage

    Reviewed March 7, 2019

    My 2019 Jeep Cherokee Trailhawk with 19,000 miles on was great right up until the Power Transfer Unit failed which in turn cause the transmission to catastrophically fail. Jeep is refusing to cover the $13,000 repair bill under warranty. As I was coming to a stop at a rural intersection, I got hung up on a small snow drift. After about 30 minutes of getting in and out of the car while trying all the different 4x4 modes and shoveling, everything exploded. By exploded, I mean I was picking up shrapnel off the ground and transmission fluid was pouring out. This happened while the transmission temp gauge was no higher than 180f.

    When a person is stuck in the snow, it usually requires spinning the tires a bit, trying to go both forward & reverse, etc. I won't say I was babying the Cherokee, because I wasn't, but I was not revving it up to redline or being overly hard on it. Jeep of course is trying to say it's all my fault but as of this moment, they have not released any specific details to me on exactly how it was my fault or what the criteria is for it being my fault. I do know that after buying a brand new $40,000 Jeep vehicle, I won't ever buy an FCA product again. Don't believe the "all weather capable" hype, the photos I have prove that it isn't!

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    Reviewed March 2, 2019

    This is the third car I own, my first two cars were Honda and now I am currently driving a 2018 Jeep Compass. I have been driving this car since August, on 2/26/19 around 1:30pm I was driving for about 2 minutes when I stopped at a red light and my automatic stop/start turned my car off, I pressed the button and my car started again normally. As the light turned green I moved my foot from the break to the gas and my car did not move. I pressed the auto again and I still did not move, continued to put my car in park and nothing would work. I had to restart my car twice before it would move. This all happened while at a green light with cars behind me.

    On 2/27/19 at 2:45pm I started my car and while I was still driving pressed the auto stop/start, I get about 200 feet further before my car starts slowing down on its own and shut off. I waited some time before restarting my car. On 3/1/19 at 2:30pm I did not have auto stop/start on, I was driving for some time and my car started to slow down again so I pushed on the gas to accelerate, it would not accelerate and I was able to pull over to the side when my car came to a stop on its own and the emergency break light came on on its own. I waited some time again before restarting my car. I do not feel safe driving this car as it is dangerous to just stop on its own. **Please note the vehicle has approximately 2965 miles on it as of 3/2/19.

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    Customer ServiceCoverage

    Reviewed Feb. 24, 2019

    I have a terrible experience with this car. I bought it with 17000 miles on it a year ago and had only been able to put 3000 miles on it due the I can’t use it because it has to be covered every time it rains or all the interior will get over a gallon of water. I had called multiple times Spartanburg Jeep dealer for help or a warranty and they just ignore me.

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    Reviewed Feb. 24, 2019

    2009 Jeep Patriot - Stalling issues, mechanics dont know and can't fix because there is no warning lights, the Jeep is dangerous to drive, too many others complaining of the same thing. Chrysler doesn't seem take care about putting people's lives at risk.

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    Customer Service

    Reviewed Feb. 19, 2019

    At 41,000 my service light came on. Took to the dealership and was charged $803 to replace the $71 thermostat. Talked to customer service and they told me to submit my receipt and they would file a claim. We know of 2 other people who own the same vehicle and both had to have their thermostats replaced at similar mileage, so INDEFINITELY A KNOWN PROBLEM. After a 45 day wait they call and tell me that my claim is denied because I am out of warranty. Obviously I told them that from the get go, so why have me file a claim? Also, back door handle fell off. What a piece of junk! We bought this vehicle new. We've always bought Hondas and other than oil changes, brakes and new tires we've never spent a penny on repairs. Live and learn. STAY AWAY FROM JEEP.

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    Coverage

    Reviewed Dec. 22, 2018

    If I can save even ONE person from throwing their money away on a Jeep Renegade Sport, that’s great! I have this car under lease. In 2.5 years it has required: a new computer, new AC, new transmission and the thingy that helps with a flat tire does not work, so I had to buy a spare. A conservative estimate of the work needed is about $10,000. I had to cover $2,000 of it myself. Never ever not ever would I recommend anyone buy a Jeep.

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    Reviewed Dec. 18, 2018

    2012 Jeep Liberty Sky rider roof will not stay closed. I took it back to the dealer and they stated that Jeep no longer repairs the Sky Slider roof. Took it to a repair shop and they told me that they could not find parts as Jeep stop making it and there is no after market. I am stuck with nowhere to go. Jeep/Chrysler should do something to help all the Jeep aficionados who have the Sky Slider roof.

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    Reviewed Dec. 4, 2018

    Dashboard material is all wrinkled and de-laminating. Dealership not interested, Chrysler Canada not interested in helping with the issue. $70,000 vehicle that now looks like hell. Tires from new only lasted 50,000K and 4 wheel transmission motor failed 2 times in warranty and once costing me $900 just outside warranty. Never will buy anything from Chrysler again.

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    Customer Service

    Reviewed Dec. 4, 2018

    The customer service provided by Jeep and its affiliated mother company Chrysler is just plain AWFUL!! I have a 2006 Jeep Liberty and the window regulators on my car have broken THIRTEEN times since I've owned the vehicle. Jeep was willing to repair the first 12 and has since refused to offer to pay the $475 it would take to repair the next broken regulator. Would YOU be naive enough to pay $475 dollars for something that happens THIS frequently? How would you feel if Jeep and Chrysler both said they weren't willing to help you? And, suppose another regulator breaks next week - am I expected to pay $475 AGAIN??? My window is currently held in place with masking tape because the motor that powers it suddenly died (thirteenth time!). People can see how easily they can get into my car now.

    The replacement parts are faulty, the service for this takes 3-4 hours at a time, and I've never once gotten an "I'm sorry" or a "thank you for your patience." You do the math - that's 36-48 hours of my life WASTED on THE SAME ISSUE. My time means nothing to these companies and neither will yours. Chrysler doesn't care about you. They've been giving me any excuse they can find to NOT help me! And Jeep has been no help since the issue should have been fixed during THE FIRST REPAIR! My most recent regulator issue broke on 4/7/17 and I've been arguing with Chrysler and Jeep for TWO MONTHS because neither of us want to pay for the ** service. Why should I fix it? Why should I keep my car? Why should I ever buy any Chrysler/Dodge/Jeep/Ram products ever again?

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    Reviewed Nov. 29, 2018

    I have 2018 a Jeep Cherokee Latitude. Jeep kept cutting off sometimes when I would drive it. When oil gets low motor will shut off. It would stall when making turns. I looked for leaks and didn't find any leaks. I noticed the jeep burns at least 2-3 quarts of oil every 2,000 to 3,000 miles. I called Dealer and Chrysler Corp. They said the same thing. Now I have to fill up with oil between oil changes. Sad, This Jeep burns oil like a old car.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 17, 2018

    I purchased my Jeep back at the end of August. Off and on, a “electronic stability control service” light would come on. I took it into the dealership and it was diagnosed as a vacuum leak. However, the part they needed was backordered and they didn’t know when they would get it. Although still running and driveable, they could not release it back to me for safety. Since it was under warranty, I was able to get a rental, but only for five days. Only could customer care extend that time period. I waited it out as long as possible driving the wife’s car until it became an issue.

    I called customer care to make sure I could get the extension and was told a case manager would call me back. 3 weeks later and numerous phone calls, still not a word from customer care. Returned the rental and had to pay the majority out of pocket. Still no Jeep and customer care is silent. Now stuck with a rental car bill for a month old vehicle under warranty with 1,000 miles. I call B/S on that one. I’m pretty sure I’ll be trading in my Jeep if I ever see it again. These guys have terrible customer service and done paying for it.

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    Reviewed Nov. 17, 2018

    As another review said, no matter which way you turn it's a dead end. My Jeep had (transmission) issues due to design flaw since day 1 and they snowball you and snowball you as you rack up mileage and it gets out of warranty. Still with quality issues slipping gears - they DO NOT stand behind their products and mechanic said outright that they are designed terribly. Still awaiting responses from Jeep / Chrysler credit. Again just falls on dead ears. BUYER BEWARE!!!

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 14, 2018

    Having major issues with my Leased Jeep Grand Cherokee 2018. Every person I turn to, is turning me away. I have left several messages with Jeep on my case #** and no one has gotten back to me. I have called into Jeep everyday for the last month. I have names, dates, and no callbacks! Only aggravation! My car contains mold, I have taken my vehicle in for service 3 times already and every service center tells me there is nothing wrong with my car. During this time my car is in service, I had to rent a car (at my expense) because Jeep will not provide me with a loaner. I have been in and out of service centers since August.

    As the time goes by the smell is getting stronger and stronger. It has come to a point where I cannot even use the car. Mold is a health hazard and I will not put myself nor my children at a health risk! I do not want this car! I want to cancel my lease agreement and not have to deal with Jeep ever again! This is experience has become a nightmare from Hell! I don't know who else to call at this point! At this point, I will take legal action and file a lawsuit against Jeep!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2018

    To Whom It May Concern, I’m writing this letter to voice our frustrations with the Jeep brand, and express our concerns for other owners of the 2013-present day Jeep Cherokee. In July of 2017, my now fiancé purchased a 2015 Jeep Cherokee Trailhawk 4x4 from Ramsey Motors in Riverside, MO. The vehicle at the time had roughly 24, ** miles, it was a one owner vehicle originally purchased new from Gladstone DCJ & R in 2015.

    On approximately June 18th-19th, the car would not start for my fiancé to make her commute to work. She found a ride, and I had MOPAR roadside assistance tow the vehicle to Stateline CDJ&R of Kansas City for diagnosis. On June 21th, a representative of Stateline called to tell me a PRNDL switch was the root of our issue and quoted me to replace. I protested, believing the issue to be caused by a failing alternator, however being ”highly qualified technicians” I agreed, and Stateline followed through with the service. We picked the car up from Stateline on 6/29/18.

    The morning on 6/30/18 (yes the next day!) the car failed to start at a gas station in Pittsburg, KS, I instructed my fiancé to take the vehicle to Jay Hatfield DCJ&R in Frontenac, KS. A diagnosis by the service tech that day suggested… a failing alternator! Jay Hatfield apologized for the Stateline’s mistake, quoted me to repair, and promised the car returned to us by the end of the following week.

    The next few days were spent communicating with and agreeing to a 50% refund of our service fees done by Stateline, we picked the vehicle back up from Jay Hatfield on 7/6/18, I replaced the battery as a precaution the next day. 19 days, 2 dealerships, over $1,500.00 out of pocket, we finally had our vehicle back and felt comfortable with it again. How wrong was I!

    In early September, the vehicle failed to start on several occasions. Being that Jay Hatfield last had their hands on it, and frankly I found them to be honest and straightforward gentlemen, we made the 100 mile trip back to Jay Hatfield with the vehicle for a 2nd diagnosis. Jay Hatfield kept the vehicle for about 4 days, repeatedly stated to me the vehicle started each time they tried, and returned it to me. I felt like the boy who cried wolf! Are these service departs downright over and done with me? We’re not crazy, the vehicle is malfunctioning, we don’t drive 100 miles for a service appointment for fun & games.

    We made it through the next 30 days or so without an issue, until the morning of 10/10/18. While leaving a doctor’s appointment and going to work, the car died on my fiancé in traffic. A complete loss of power to the vehicle, no dash lights, no acceleration, nothing. The vehicle was pushed out of traffic, eventually regained power on its own, and driven home where now it sits dead in the driveway. Emergency lights are nice to have when a vehicle is stalled in traffic, my fiancé was not afforded this luxury!

    This is the final straw, it is clear as day that Chrysler/Jeep builds an inferior product, and maintains inferior means of training technicians to diagnose the very vehicles they sell to the public. The vehicle is nothing more than a $32,000 lawn ornament. Bringing me to the purpose of this letter, as stated above, we are collectively through with CDJ&R vehicles we want nothing to do with this Jeep Cherokee.

    I am writing with hope that somebody of purpose takes notice, and chooses to take the extra steps to address a customer’s complaint even when their technician is stumped. It is clear there is a deep electrical issue with these vehicles that needs to be investigated. A stalling vehicle in traffic, and subsequently pushing it out of traffic in the rain is a terrifying, extremely unsafe, and completely avoidable situation. I urge you all to take this into consideration when the inevitable “next one” arrives on your doorstep, hopefully that situation turns out better for the customer. If you have any questions, or wish to discuss this topic further, I can be reached via email or on my cell @ **. Thank you for your time.

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2018

    On June 7th of this year, and since then I have had to take the Jeep close to ten times. I purchased this Jeep for a rather affordable price compared to other models at the dealership. I soon found out why. Within 24 hours of owning it, the cooling fan stopped working and caused the engine to overheat within seconds of starting the engine. I took it in to the same dealership I bought it from, a certified Jeep one at that, to be repaired and thought that was it. Exactly two weeks later, the check engine light came back on but this time it was because there was a small evap leak with the emissions system. They repaired it and assured me everything was fine. A week later the light came back on and I was told the fuel tank pressure sensor was faulty. Once again that was taken care of and they said everything was fine.

    Yet another week went by and the light was back on. The same sensor they replaced the week prior was also faulty. They replaced this and I was hoping everything was finally done having issues. That lasted about two weeks when the light came back on. The dealership said it was being caused by the emissions system, which at this point they had completely replaced the module, but everything was fine. No leaks, no faulty sensors. The light was just on. They cleared it and a week later the light was back on. Only after all this was my Jeep's issues being taken up with Chrysler. I was told that if the light came back on, don't even bother taking it in, just keep driving it like normal. I wasn't having that since the light coming on could have been caused by anything.

    The final straw was when I was trying to make a left turn in a busy intersection. I pressed on the gas and could hear the engine revving but the car was not moving forward aside from the normal rolling that happens. I took the Jeep in the next morning and they said it had to do with the ABS system needing an update. I almost was in a car accident over an update? That's unacceptable to me. I cannot wait to be rid of this vehicle as I no longer feel safe driving it and I have grown tired of constantly needing to take it in.

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    Price

    Reviewed Oct. 5, 2018

    I'm experiencing stalling, shuddering and shaking. I was told by a Jeep dealer I need an Electronic throttle control body. Of course they whipped out the cost but not the solution. They let me leave with the car like that. The next day I received a lightning bolt warning signal and the car stalled in traffic jerked forward and continued moving slowing in ongoing traffic. This is a safety issue and I advise other owners with these problems to report them.

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    Reviewed Sept. 29, 2018

    Bought a new 2014 Jeep Cherokee, it was leaking oil and shutting off on the highway. They replaced the whole engine after 24,000 miles, now at 47,000 miles it needs a second engine. Can you imagine to replace 2 engines before it hits 50,000 miles. A complete disaster and failure for the so called JEEP.

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    Customer ServiceCoverage

    Reviewed Sept. 27, 2018

    From the moment I purchased this vehicle I have had nothing but problems, constantly. I bought it new off the lot in 2011 and paid an extra $5k for the warranty. Every few months I have to take it to the dealer for repairs: Twice for exhaust leaks caused by broken exhaust bolts, fuel pump, radiator, water pump, rack and pinion, drive shaft, twice for inside fan blower, left motor mount twice, right motor mount, 8! times and counting for a vibration that cannot be determined, even after an engineer from Chrysler flew out, 2 a/c condensers, spark plug coil, exhaust manifold, rear light cover melted from poor design, air conditioning lines, play in the transmission, oil pan replaced... I mean the list goes on. The kicker is that I have never once even taken this vehicle off road. The bottom is spotless!

    After endless hours on the phone constantly I have yet to receive anyone at Jeep who wants to resolve the issue. The offered me a CDI number for employee pricing, when I went into the dealership to explore the sales guy laughed at me and told me he has way better deals. I would discourage anyone from buying a Jeep ever. All my friends, family, and coworkers have a running joke about me and my Jeep. So sad, especially when Chrysler was bailed out billions of our tax payer money! In addition, I am a disabled service connected veteran of the US Air Force. And this is how I am treated by a company that touts their support of vets! Beyond disappointed.

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    Installation & Setup

    Reviewed Sept. 27, 2018

    Just hit 22,000 miles on my new 2017 Jeep Willys, only highway driving, less than two years old. The factory installed tires are in need of replacement. If you are planning on buying a one then request that the factory installed tires are replaced with a more reliable tire. A couple donuts from Dunkin' would last longer than the factory installed tires.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2018

    It's hard to explain it all but in a nutshell -- Jeep doesn't stand behind their product and their customer service is a disservice. In June 2018, my Liberty roof got stuck open. The local dealer was helpful in getting the roof closed but said the part to repair it was back ordered 48 weeks. When the roof started to leak a bit more, I called Jeep/Chrysler to find a solution. OMG. Useless people and baloney answers. The part is in manufacturing. I said, "Good. How many are you shipping next week?" "IDK". "How many Jeeps did you produce with a sky slider roof?" "IDK". "A case manager will call you back." Oh that is not my dealership.

    They should be ashamed of themselves to not support a car that is only 8 yrs old and allow the interior to ruined by the rain and not offer a viable solution to protect your investment. I WILL NEVER RECOMMEND A JEEP PRODUCT AGAIN and I have had several. Buy a TOYOTA!!! or Hyundai --my second car is GREAT!

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    Customer Service

    Reviewed Sept. 5, 2018

    Particulate filter, catalytic converter, broken grommet, etc. - I am going on day 70 without my Jeep Grand Cherokee. 3 months of payments, no car. 3 months of Sirius radio payments, no car. Have heard the part is on back order for many months-Today called the Chrysler number and he said he sent messages but the service tech hasn't responded. 1st they put a new employee on my case. TWO days on the job. Come on guys. Really? Not fair to him or me. 2nd His response: “I will call the dealer and see if the part is there.” Duh dude-NO it is not there. (Oh wait, they forgot to give it to the tech). Then we had a tremendous exhaust leak into the cabin of my car. Car smoking like crazy. How do I file for Lemon Law?

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2018

    Bought the car in 2003, a year old. I wanted a good road car for work and a Jeep for weekends. This car was and is both. Very little trouble. 160,000 miles on original motor and transmission. A few minor problems but overall a great car. Really a great highway car and also great for camping. If the weather is really bad the dog and I can sleep in the back. I am writing because I see that Land Rover has a line of dog accessories. I rescue old, sick dogs, no one else wants. They are nice dogs and we have a good time. As they get old it gets harder for them to get in the Jeep. I cannot find a ramp that they like. I put cheap AstroTurf in the back and would not mind buying a mat that fit. I guess that is it. Happy customer.

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    Customer Service

    Reviewed Aug. 14, 2018

    The retractable roof broke and will not close completely... Contacted the dealer and was told it would take a month to get the pieces... That month is now going on five... Was given a number by the dealership to call and put in a complaint. Now I have a case number and a woman who calls me every week telling me they are working on rectifying the problem. I was told today that they are unable to make the replacement pieces at this time because the "mold" for the piece was lost... So now they are in the process of trying to find a manufacturer to make the "mold" to make the piece... then make sure it is safe for the public. REALLY... I call BS. They need to take this car back and return my money. This cannot be legal.

    I am making car payments on a car I cannot drive safely... Do they not realize God forbid someone drives their car like this and gets into an accident and is ejected from the car and dies because of a faulty roof. Lawsuits up the butt... This is just ridiculous. I WILL NEVER EVER BUY ANOTHER JEEP EVER. This is such bad business on their part... and I will tell anyone who listens to me to never ever buy a Jee. They should be ashamed of themselves.

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    Lynn increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Jeep, Lynn increased their star rating.

    Reviewed July 24, 2018

    After having a tiny fender bender, or flair bender in this case my car needed to have some minor work done. After waiting a month for parts I decided I was tired of waiting. I was going to be proactive and go above the body shop to see if I could get any help. After contacting several dealers who could not answer the simplest questions about the parts, I decided to call Jeep on my own. I used both the listed contact email and phone number from their website. After being put on intergalactic hold on 1st call, hung up on when I asked to speak to a mgr on the 2nd call, the third call and 3 hours of time actually let me start a case claim. I was told their “excellent “ customer service dept would get back to me within 48 hrs. That’s not excellent when you are having issues that have already taken a month to be addressed. I have to be honest when I say I couldn’t wait the 48 hrs and called back after 24.

    Again given a scripted runaround statement or “FACTS” as they called it and told that I could keep waiting for my case person to contact me but they were not going to tell me anything different than what she did. Her name was SHAY and she supposedly is the end all be all of customer service at Jeep. She has no boss, no training personnel, or any other contact information to give you. No way to even report the fact that she was extremely belittling. So that’s it! Final answer! Do not pass go do not collect 200 bucks. So in short I have been left in a perpetual waiting period, for some parts out there in the universe.

    They may come in they may not. And as for as Jeep is concerned I don’t think they care one bit if you were happy with your purchase, happy with their customer service or about you at all. They will NOT stand behind their brand, or give you any assistance once you drive that car off the lot. I’d be happy to speak with anyone at Jeep other than the call center people who I feel were not only unhelpful but downright rude... But I’m not holding my breath.

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    Punctuality & SpeedReliability

    Reviewed July 20, 2018

    I ordered a Trackhawk when they became available and received it November 29th and was present when it rolled off the truck. It has been everything I expected. It is quick, reliable, very well constructed inside and out. My wife and I took it on a road trip from Kansas City to Seattle area and back and really enjoyed the way it performed and handled. Very easy to drive and use all of the options. It is sure footed in poor road conditions and easy to drive in traffic. This is the ultimate sleeper vehicle. I also own a 15 Viper which is also fun and more than capable of outperforming almost anything on the road and also well put together.

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    Reviewed July 16, 2018

    My 2016 Jeep Renegade shut off while driving home from work at 9:30pm. It was dark and raining. There was no shoulder to even coast too. I could have been injured if I got hit. I am scared to death to drive my Jeep because I’m terrified this will happen again. Turns out there was no oil in Jeep. Why? I ask. I just had an oil change not even 700 miles ago. I’m already down a quart or more so now what?

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    Customer Service

    Reviewed June 28, 2018

    My 2006 Jeep Commander is nice and big with 3rd row seat. Great for my big family. Has enough room for everyone to have drinks. I like that my daughter can charge her phone in the 3rd row seat. Leg space for everyone is also good. Overall a very good buy and I am very pleased with it. It has everything I was looking for. If I ever have to buy another car I will be sure to get another Jeep Commander.

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    Reviewed June 28, 2018

    I just bought the Jeep Liberty a few weeks ago. I like its automatic windows, 4 wheel drive and the back opens up either just the glass or the glass and the door. And the door actually opens up to the side not downward. However, I would change the outer appearance. I wish the body shape wasn't so round and compact. I don't like the super boxy look either but somewhere between this style and the boxy style would be perfect. But other than that, I love this vehicle. It's a 2006 with 141,000 miles on it, runs like a champ and looks like it's brand new practically.

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    Reviewed June 27, 2018

    Jeep Compass is good on gas. I am glad I picked this type of car. It is reasonably priced for an SUV. It has great stereo and the speakers work well. I like the Bluetooth that came with it. It's nice to be hands free. Moreover, the air conditioning works great. The Compass is great, but I wish it had more leg room and reverse camera. It would be a great safety feature. Also, I'd like it if the front window and side front windows had a bit more tint.

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    Installation & Setup

    Reviewed June 26, 2018

    With less than 3,000 miles my trans (2018 Jeep Compass Limited 4x4) malfunctioned while on the expressway. I lost all power to the engine. Thankfully I was able to exit safely. Towed for service to the dealership. Valve body harness replaced and said it was good to go. Driving home from the dealership it wasn't shifting correctly and eventually had no gears at all and need to be towed back the next day. My car got a new transmission. The next problem was the front windows wouldn't roll down. Back for service, a corroded module inside the door was the problem. No explanation as to how or why this happened other than it must of been installed that way.

    Picked up car the next day and while driving home my HVAC would not switch modes, and the navigation system came up without prompting, returned within 10 minutes from pick up and back in for service. It's been in the repair shop 4x in less than a month and currently in for a week today with latest electrical issue. Thankfully my service department is backing me when I say this car needs to be taken back and I'm currently working with my dealership to make this happen. I have zero confidence in its dependability and am afraid to drive it.

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    Price

    Reviewed June 26, 2018

    I've always owned cars and I love SUVs. This Jeep Liberty has good gas mileage but had horrible suspension. Engine had to be replaced ball joints twice and locks keep malfunctioning. It does go good in the winter and four wheel drive is tricky but when you get it it works good. Price and the body style was also nice. It is roomy, convenient and I like the color, too. But a CD player, better engines and a better suspension would be nice. And fix the four wheel drive as well.

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    Customer ServiceReliability

    Reviewed June 24, 2018

    I've had an overall decent experience. I don't love the Jeep but it's reliable enough. The Jeep's design and features are very appealing. It has heated seats, a sunroof, a lot of extras, and it's nice to look at. There are also chrome rims. It connects my phone through the radio too. It's durable but I bought it certified from the dealer and as soon as the warranty expired I feel like I keep having to replace parts. I've had a lot of little mechanical issues go wrong as well. Also, when my teenagers sit in the back there isn't much leg room and I can't seem to have enough space to bring things. Our leather seats also get cold in the winter, and have some tiny tears now.

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    StaffReliability

    Reviewed June 23, 2018

    Jeep has always been a reliable brand and I love my Renegade. The interior is super roomy and very comfortable. This model also includes a fair amount of cargo space. The only features missing from this particular model are no hatchback and its lack of a cargo hitch. It'd be quite useful to be able to haul a small trailer if need be, as we have motorcycles that sometimes need hauled. But other than that, the safety features are great. As a parent, it makes me much more confident knowing my daughter is the safest she can be. The Jeep Renegade drives very smooth and it's a comfort to know that when the weather turns snowy, that 4-wheel drive can save you.

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    Staff

    Reviewed June 23, 2018

    I was very disappointed cause my Jeep needs a new engine. It has a blown head gasket after 3 months of me owning it and the seller cut the 4 wheel drive shaft out. I wish I could have brought it to a garage to have it looked over cause then I would have had the opportunity to say no or gotten it cheaper or had the seller fix it. He just plainly ripped me off for like 2000. It's just not worth putting that kind of money in it. I also didn't like the center console. It has the window controls there instead of by the window like on the door panel. Even so, I liked the fact that it was an SUV but wasn't huge. It had plenty of space and seemed to have run great. Was also pretty easy to work on and maintain but I didn't really get to drive it all that much.

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    Price

    Reviewed June 22, 2018

    I have great experience with my Jeep Compass. Good on gas, handles well in bad weather, it is a four cylinder engine, and comfortable. Get good gas mileage and parts are fairly affordable, too. It has heated seats, also has four wheel drive, very roomy for size of vehicle, has built in CD player and design is with customer comfort in mind, overall appearance of the vehicle catches the eye and it has a smaller engine which is fuel economy but has the power to get thru anything. However, the Jeep should have a bigger trunk or storage area or should come with a compartment on top of rack for better storage of road side equipment and car maintenance.

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    Customer Service

    Reviewed June 21, 2018

    I purchased a 2017 Jeep Renegade in April 2018. The car died on me and shut itself down while in motion 3 times. The car was diagnosed with a fuel pump issue. I have now been without my vehicle for 3 weeks and the part will not be released for at least another 3. Jeep will not provide me with a loaner or rental until my vehicle is repaired and if I pay for one myself I won't be reimbursed. So basically buying a Jeep with a manufacturer defect is just my bad luck. Customer service at Jeep has been condescending and frustrating. I will never again buy a Jeep and will inform everyone of my problems with the car and the company.

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    Price

    Reviewed June 21, 2018

    I love my Jeep Renegade but I wish it had more features. The dealer did not know anything about the Jeep and was very misleading. I was upset once I signed the paperwork. I should've test drive it as well. Don't have Uconnect and the dealer led me to believe I would. I also would improve the price. I still think I was paying for the name Jeep and overpaid on the car. Nevertheless, having a Remote start is by far the best. I Love starting it 10 mins before I leave in the morning remotely. I also love power windows and having tire pressure gauges.

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    PriceStaff

    Reviewed June 20, 2018

    This is the first Jeep product I have owned and so far, I am really happy with my purchase. The Jeep dealership was super. Great service and friendly staff. I can see all of my future vehicle purchases being Jeep products also. My only problem I have encountered is that my kids are way too close to me and each other. I'm used to a minivan and the distance between us makes long drive a more bearable. Lol. But other than that, I like that the Jeep Renegade is at a very fair price. I also like the touchscreen stereo, which is standard in most vehicles these days but still appealing to me.

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    Punctuality & SpeedReliability

    Reviewed June 19, 2018

    My Jeep Patriot is good and reliable. I drive easily to work every day, over 50 miles, and get around on my rural gravel roads, which can get really wet or slick in the winter and spring, and don't always get plowed quickly. Plus they are hilly, so I need 4 wheel drive often after bad weather. The engine is good, but not very powerful. I would like to feel a bit more power when I press the gas pedal. I also got bigger tires for my jeep, as the original tires were kind of small, and I wanted more powerful looking tires. Other than that, I like that it's an SUV, a 4 wheel drive, has lots of room in hatch, leather seats and is comfortable. I really wanted a Jeep, as I had a Jeep in the past that I loved, with the classic Jeep look.

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    Reliability

    Reviewed June 18, 2018

    I love my Jeep Patriot. It is extremely reliable, and in wonderful condition. Since my car is front wheel drive, it is common for my front tires to skid in the rain if going at a fast speed. I love the color of my vehicle, and the shape of it. The trunk of my car is very spacious, I am able to fit a lot of things back there. Also, the back seat of my car is spacious. I enjoy having cloth seats because it is hot where I live, and leather seats would burn me. The only complaint I have in regards to my vehicle would be concerning the middle seat in the back row. It is uncomfortable to sit in that seat because there is not much space to put your legs. Sometimes I wish the car was a little more technologically updated, but other times I love the simplicity of my car. Less technology, less problems.

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    Reviewed June 17, 2018

    The Jeep Compass has proved to be good. I have not had any issues with the make or model of the car. The crossover style is good for my current lifestyle and needs. The seats fold in to create extra space for moving or transporting large items. It also allows me to have space and to feel safer on the road because of the size. I dislike the radio that it came with initially. However a new one could be installed easily enough with the proper tools. I also dislike the handles on the backseat doors as they are a little hard to open.

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    Reviewed June 16, 2018

    The Jeep Patriot is by far one of the best vehicles we have owned. It gets great gas mileage and does awesome in snow. This past Christmas my family went to visit family in Jamestown NY and ran into blizzard like conditions and if it wasn't for the 4 wheel drive I don't know what we would have done. The Patriot had no problems getting us through the snow storm. We like the 4 wheel drive. It gets up and goes with no problems. There's plenty of room for the family and groceries. We like all the other features as well. But we find it hard to look both ways when there's a passenger or you're by yourself and it's hard to see down the road cause of the door frame. Other than that we don't have any complaints. My family loves the Patriot and was sad to hear that they are stop making them.

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    Reviewed June 15, 2018

    My Jeep Liberty has been a safe, reliable vehicle that has required only routine maintenance. It's got a great capacity in the rear for its size. Convenient when I've bought small furniture items. I also like the four-wheel drive. We could tow this car behind our RV, and it would support the lift for my husband's mobility scooter without dragging. However, the seats could be more comfortable.

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    Reliability

    Reviewed June 14, 2018

    I have had my 2013 Jeep Patriot for almost 5 years now. I like this car because it gets good gas mileage, it has a satellite radio, heated seats, heated mirrors and radio controls on the steering wheel. Also it has a sunroof that I enjoy a lot. I like almost everything about my Jeep Patriot. The only thing I dislike a little is that it is a bit hard to tell how close you are getting to objects. But other than that, it has been a very reliable vehicle and all I have had to do is have it serviced.

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    Reviewed June 13, 2018

    Check engine light is a problem and after going to the dealership and paying 500+ to fix the problem, it still came on. I like the car overall but the remote start feature is deactivated when check engine light is on. The radio also doesn't have CD player and only plays sat radio or iPod/phone. The gas mileage isn't that great and could be better. Also, most of the repairs are very costly. Nevertheless, I like the look and color of the vehicle. It has heated seats and remote start which was what I was looking for in a vehicle. The sunroof is an added benefit as well.

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    Staff

    Reviewed May 9, 2018

    The Jeep Patriot Sport is not very good as to being soundproof, the lower seating panel is poor quality, broken off on driver and passenger side while getting off and onto seat, sluggish when pulling off. I would not advise friends and family to purchase this vehicle at all.

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    Reviewed May 8, 2018

    I bought this Jeep Liberty six years ago used. The car had a little more than one hundred fifty thousand miles on it. Now it's over one hundred ninety thousand miles on it. Great car and good gas mileage. I just got lucky and got a great running vehicle.

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    Price

    Reviewed May 3, 2018

    I liked this car (Jeep Liberty 2012) more the first year than I do now. I bought it in 2013 for 17,000. I have it serviced every year and this year it cost me over 700 because the brakes were worn. I don't like the steering. But I have arthritis, so that may be the reason why it's hard for me. I plan on trading it in this spring.

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    Reviewed May 2, 2018

    I love my little Jeep Liberty. I live in an area where there is a lot of snow in winter and the hills are very steep. It is such a trooper, making it up and down those roads!

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    Reviewed May 1, 2018

    Jeep Liberty runs great and fun to drive. Great styling and large cargo area. Good visibility and all around vehicle. However a little noisy. But it is a little older model, New ones may be quieter.

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    Reviewed April 29, 2018

    Fun to drive, looks great but this model has issues with the front end parts and the subframe. Have a 2008 Patriot with only 60k miles that has had almost every front end part replaced, if I did not have an extended warranty I would not have been able to afford all the repairs. I always thought Jeeps were good vehicles, but I will never buy another one.

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    Reviewed April 12, 2018

    Bought a new JL Rubicon from the dealership. 4 days later the handle falls off. Took to dealership. Waited an hour for them to tell me they needed to order parts. Next day go back and they have wrong parts again. Of course after another hour wait. They couldn't even tell me when the parts will be in stock. Just that it's a new model so could take some time.

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    Customer Service

    Reviewed April 9, 2018

    The jeep (2015 Jeep Cherokee) is currently in the shop for the second brake booster failure. The first one happened little over a year ago at 26k. This one just happened again at 44k. The dealership has had the vehicle for over a week, and they can't seem to get the problem fixed. Last Jeep we will ever own. Jeep customer service is of no use. Both times this thing went out, my son was in the back seat. At this point I have to question the overall safety of the vehicle.

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    Reviewed April 7, 2018

    My 2011 Jeep Grand Cherokee is a piece of junk. It only has 70,000 miles. Over the last few years I have put all new brakes twice! All new tires, 2 radiators, complete computer panel that blew and almost killed my son and I. A new thermostat... etc! DO NOT BUY A Dodge! I drive 2 miles to work. Terrible car! Service charged me 900$ to replace the radiator.

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    Reviewed April 4, 2018

    I wanted it reported as I see that this is affecting many many owners of this vehicle with the same issue but no recall has ever been issued. This is a safety issue as you cannot open the doors so if you were in a wreck you cannot access the handle to open the door. I contacted the Jeep company but they said no recall so will not repair.

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    Customer Service

    Reviewed March 29, 2018

    When I bought this car, nobody told me if I don’t regularly drive long distance on the freeway the soot level will build up and the car breaks down and needs to be towed in for service. My commute is only 5 minutes so I don’t have any need to drive long distances over 60 mph as the car required. I have had it break down three times since 2015. Jeep is very clever at dodging my calls and I can’t get anywhere with them. They have about the worst customer service I’ve ever seen. I’ve been told now three years later the car is not a good match for my driving habits and I have to sell. The value has dropped 23k in the three years I’ve had it. I’ll never buy a Jeep again!

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    Reliability

    Reviewed March 15, 2018

    I leased a 2017 Jeep Renegade. Since August 2017 this vehicle has failed to start every time and has been in and out of the shop for more than 40 cumulative days. I am very disappointed in the vehicle and at this point accepted the fact that the vehicle is unreliable. The vehicle has had numerous parts replaced by the dealer (eg. harness, fuel injectors, brake switch, etc). I want other people to know what experience I have had as this has not been a fun ride.

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    Price

    Reviewed March 10, 2018

    I have a 2011 Jeep Liberty Limited. I change oil and everything as required. I noticed it having a little tick in 2015 and took it dealership but it wouldn’t do it on the test drive. Then again in 2016 and they said it was AC kicking in. Well it was a sign of a major problem. It wanted stalled out on me after an hour and in cold weather and then at 140k miles and cold weather engine would not go over 30 mph. Had coil and sensors and plugs change out still didn’t want to get good mileage of take off. Then it started smoking and it was a gasket at 150500 miles. As good as I am with this engine it cost $4000 to put new gasket and catalytic converter on it. Never buy a Jeep again! The engine still wants to die on me but too upside down to trade it in now.

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    Reviewed March 9, 2018

    I have a 2009 Jeep Liberty, 2 weeks after I drove it off the lot I noticed that the heater was not working. Took it in and the heater core had blown. Since I had this Jeep it has blown 4 times!!! The dealership (Suncoast located in Florida) and manufacturer will not help with the repairs. How can the same thing malfunction 4 times? How could they not help with the repairs of a part that has malfunctioned 4 times? I was sold a lemon! And will never purchase another Jeep again.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed March 8, 2018

    I bought a Jeep in October (2017), not from this location but this is where I brought my car in for repairs. FIRST I NEED TO SAY WARRANTY ISN'T COVERING A WARRANTABLE FIX - let me tell you a bit first... I was leaving for work last Saturday, 3/3/18, and my CV axle/ball joint malfunctioned. I bought my 2015 Jeep Renegade from Centennial location called Prestige Jeep... location (where I will leave a review next) and it was pre-owned. I don't know if this malfunction is due to the vehicle's prior use (clean Carfax though) or due to a bad joint. There were plenty of other Jeep recalls on front drive axles since 2015. Anyhow, I have drive to and from all of my patients' homes, (full-time nurse) and to and from UNLV (full-time student at 18 units!!!!!) and twice to the grocery store and gas each month.

    That's where I have drive. This is a 2015 Renegade with 14,675 miles on it and the axle/ball joint is malfunctioning and the vehicle is undrivable. I bought extended warranty but don't waste your time and money doing that because not even the Jeep original warranty (5 years/60k miles) won't cover it. Lol and they had the NERVE at the SAHARA location to call me while my vehicle is sitting in their lot unfixed and ask me if I'm interested in purchasing another Jeep LOL!!! UM ** NO. I'M NOT BUYING ANOTHER JEEP OR ANYTHING UNDER THE UMBRELLA OF JEEP/CHRYSLER.

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    Price

    Reviewed March 5, 2018

    I found out today I bought a 2010 Jeep liberty in 2013 had 19000 miles on it. Never was told it had a recall for leaking water pump. Well I have had it for 7 years. I have 35500 miles on it. Now the water pump is shot again. 2 water pumps in less than 8 years. Seems Jeep has a problem that needs to be addressed. I have no problem fixing what goes wrong but I do have a problem with the same thing having to be fixed in a short period of time. And under 50000 miles pretty pathetic. I would never buy another Jeep of any kind. It should still be under some kind of manufacture warranty under 50000 miles. And if there is a problem in this part then Jeep should be responsible in replacing it. Faulty and cheap.

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    Customer Service

    Reviewed Feb. 2, 2018

    Worst buying experience I have ever had. Purchased a new 2017 Jeep Wrangler in April 2017 and it had been in the shop for the same problem. Jeep customer service keep promising they would take care of the matter. To call them when I was at the service department. I did and all I did was waste my time. They did nothing. I was awarded a buyback/repurchase lemon law. Customer service has been no help to me either and 2 months later I'm still awaiting for this to be settled. They do not stand behind their product and their customer service is lacking.

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    Reviewed Jan. 29, 2018

    I really enjoy driving the 2017 Jeep Patriot. It's very comfortable, gets good gas mileage, and it handles well in snow. I don't know if I could drive anything but a Jeep now.

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    Customer Service

    Reviewed Jan. 5, 2018

    Never use this company. Very BAD customer service if you can ever get off of hold waiting for them. Changing their name from Frontier to Vantage is not going to fix them. Had to use the Attorney General’s office of MN to get them to respond and admit all their billing errors.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 28, 2017

    My wife and daughter visiting New Mexico. On way home in 2015 Jeep Renegade on the August 25th had check engine light come on and had to tow vehicle to mechanic who look at vehicle reset light and said all looked fine. Next day just outside Colorado Springs engine light came back on, had vehicle towed again to Faricy Boys dealership, which inspected vehicle and found cooling fan relay bad and would have to order part. Now after weekend Monday was assured would have part by Wed. the 30th at which time was told no part is coming and did not know when part would arrive. Now 5 days later speaking with parts department manager telling me I did not give them enough time to locate part and offered no solution but to wait another 2 days.

    Now my wife's father was being admitted to hospital for heart issues and my daughter starting college that week. With no choice now and could not afford to keep them in Colorado costing already $1200 without food expenses fly them back home to Michigan $850. Now after hours of being on phone with, "I'm sorry" and promises a case manager would contact me which during the whole time even the 60 day case review did someone contact me. The people at Faricy Boys felt really bad and after waiting 2 WEEKS TO GET A PART TO FINALLY FIX VEHICLE, Faricy Boys felt bad and tried to get someone from FCA do the right thing and arrange for shipment of vehicle home.

    Being on Social Security Disability for terminal illness stage 4 cancer this is really wearing on me. Emotionally stressed out and financially draining. Now again wasting time on the phone told me, "Sorry again. We will have case manager call you back" which never did. Now I had to pay another $700 to ship vehicle home. Now I was given a number to the office of the president at FCA who was going to supposedly be able to help me recoup some expenses but once again was let down. They have quite the setup with customer service. You will never be able to really speak to anyone of importance. Now after waiting their 60 days for case review they tell me when I called again they did not receive my receipts which I spent another $60 at UPS store emailing and faxing.

    After resending and calling to make sure they received them which they confirmed they did tried to do the same thing and tell me they did not have them. But during the phone call which like them for quality purposes recorded told her, "You sure you do not have them because the other women I spoke to said they were in my case file." Now it was, "Oh ya. Here they are. I'm sorry. I will again have your case manager call you after review," which I told her the 60 days was up. One of the last times I called they had the wrong case number this time then continued to tell me the only receipt she had was one from AutoZone for $86. Enough is enough at this point I was like and this women sympathetic sorry sorry. I would be happy to just get reimbursed for $850 airfare and $700 shipping.

    After all this I have yet to receive one phone call from FCA to do the right thing. I have been a loyal customer for more than 20 years and currently lease 2 vehicles but they are the last. This 2 dollar part which they did not have is all because this Jeep is made in Italy. They had to take it off assembly line. What a joke. No parts for a vehicle they have been making for several years, and the big thing was always, "I'm sorry. This part is on back order. You have to wait your turn." This whole time I tried to get a loaner car. They would not even do that for me. Had to cancel plans going anywhere for holiday weekend, would not even help with loaner. Shame on you FCA. Shame poor customer service. I was hung up on, lied to. Poor way of doing business.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2017

    New car under 2000 miles returned to the dealer 4x + for the same issue. Dealer cannot fix and Jeep is not standing behind their product. Talked to a rude sr. escalation manager Patricia at Jeep with the resolution team (**) who told me she cannot help any further and is the highest level of support at the Jeep brand. Dealer stated there is nothing more they can do and reached out to Jeep for help. Getting the runaround by Jeep corp and would never buy another Jeep product again. Will pursue local lemon law and NCDS replacement claim. Truly unfortunate that Jeep does not care about their customers or products. Really hard to recommend Jeep to others and suggest they learn how to treat customers and fix their major quality issues.

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    Customer Service

    Reviewed Nov. 16, 2017

    I bought a Jeep a year ago but it has been the worst investment that the seller made a car with factory problems, the roof with problems of liquefaction. I go four times that they try to fix but always has a different problem. The mechanics have been deteriorating. They put old screws to repair it, they do not put their original parts, to each place that I wear they put a different silicone in it, I lost my love for my car. The truth is that my car has the guarantee but they do not want it answer for my car, if they already realized that the car is not only repaired with silicone and patches. It is best to change the whole piece but Jeep has not returned the call. I think they are waiting for the warranty to end so that dissatisfied customers can not claiming for our rights. It's sad because I thought it was a good company.

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    Customer Service

    Reviewed Nov. 14, 2017

    My daughter was driving her 2016 Jeep Grand Cherokee along with moderate traffic in the left lane of a main road at a speed of 30 mph in a 25 mph area. It was dry with a temperature of about 60 degrees. When the light turned red at an intersection, my daughter applied the brakes to stop, but the car didn't stop. She resorted to slamming on the brakes 2 times and by the 3rd time she slammed the brakes her car crashed full force into the car in front of her pushing the car into the center turning lane. My daughter's car then crashed into the next vehicle which was a box truck. Her airbags did not deploy. My daughter was trapped in her car, but did find a way to get out.

    I made arrangements for an inspector from Chrysler to go to the body shop to inspect the car to see what may have caused the brakes to malfunction and the airbags to not deploy. Within a few days of the inspection we received a letter from a Mr. ** from Chrysler. The letter was dated the day after the inspection stating that it wasn't a manufacturing responsibility and that all parts operated as designed. Something caused the brakes and airbags to malfunction even though Chrysler won't admit to it. If my daughter would have been going at a higher speed on the freeway, she would have been killed. Chrysler is not returning my phone calls, emails or my certified letter.

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    Reviewed Oct. 7, 2017

    I've about had it with this 2006 Jeep Commander nonstop issues and it's never ending money pit. Sunroof leaks, gotten it fixed multiple times. Stalls switching from reverse to drive. Repaired that and it still does it. The right side power steering went, new rack and pin. Massive massive electrical issues, you fix one problem leads to another. The electrical issues don't stop!!! Since it takes hours and hours for the mechanic to pinpoint one electrical problem and that's just to give a quote. Then the car has shut off while turning and other vehicle coming at me, that ignition switch recall supposedly fixed that.

    My mechanic said stop putting money into this. He said the engine is going to go soon. I don't have money to just purchase another vehicle!! We have 4 kids. I can't afford a car payment so keep dumping money into this garbage of a vehicle to keep getting by. What other choice do we have. Jeep should be ashamed and recall all these awful Commanders. Get them off the road!!! Complete unsafe and I have no choice but to drive it.

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    Verified purchase

    Reviewed Sept. 30, 2017

    I pick up my new Jeep with the nav sys and it is incomplete. Took back to the dealer which sold to me and was told after a long period that was the nav sys. I would have to live with it. After 11 Jeep Grands this is the last one. Paid a lot of money for the nav system to get screwed on it. I am stuck with a system that is useless to me!!!

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    Customer ServiceStaff

    Reviewed Sept. 17, 2017

    I purchased my 18 year old son a Jeep Renegade two years ago. He recently broke down and the Jeep had been at the local dealer’s for almost two months. The dealer, as well as corporate, are stating they do not have the coolant fan in stock and they are not even manufacturing the parts any longer. I have no vehicle and paying a car payment on this. Very unprofessional and no accommodations are being made. I now get a generic email from an escalation person at Jeep Corporate and they are very vague and stated we will get another update on parts in October. Very unsatisfied with my first Jeep purchase and would not recommend to others. I can’t drive the vehicle or even sell it as it does not run.

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    Contract & TermsPrice

    Reviewed Sept. 12, 2017

    I bought a 2016 Jeep Patriot a year ago this month. Since the day we drove it off of the lot the XM Satellite Radio has not worked properly. It loses the signal every 1/2 mile or so and fades in and out constantly while driving, and it doesn't matter if we're in town or out in the middle of nowhere. I have complained and had it in the shop repeatedly for this problem and all I ever get is lied to and called a liar because they can't duplicate the problem, even though I've shown them no less than four videos of the radio losing its signal. My wife finally took the service manager at our dealership on a ride-along and proved to him that the radio is a piece of junk, to which he agreed. Corporate still WILL NOT REPLACE THE RADIO with one that actually WORKS.

    Chrysler Jeep Dodge Ram SUCKS! I have own three brand new Hyundais, all with XM, and NOT ONE SINGLE PROBLEM, EVER! We have a so-called Case Manager from Uconnect who is about as worthless as ** on a boar hog. He whines that he's not authorized to have the radio replaced. Then why has he been wasting my time, dragging me down to the dealership time and again only to be told Im a liar and they cant help me. I may have an arbitration agreement that I was forced to sign, but it only precludes class-action suits. Im getting my own lawyer and I am going to sue Jeep under Nevadas Lemon Law. And its going to cost them a whole lot more than a radio by the time its over. Also, I will NEVER buy another Jeep, or anything else this fly-by-night outfit makes. Screw buying American, I'm going back to the Koreans for my next ride.

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    CoveragePrice

    Reviewed Sept. 11, 2017

    The vehicle (2014 Jeep Latitude) is not worth the money. I drove it off the lot and immediately had issues with the transmission shifting hard. Took it back. They said it was because it was new. 16,000 miles later had to put a new transmission in. Today took it in because it's still shifting hard and was told "All the motor mounts are bad and need replacing. We are still working on trying to do the updates to the computer for the transmission. We will let you know." Never again will I buy a Jeep!! Nothing but issues with the transmission and other stuff. Oh yea I have taken it in many times on the AC not working. You will be driving and all of a sudden it will start heating. They still haven't fixed that issue. Nothing but junk and oh yea the power train doesn't cover the motor mounts. That's 1300.00 that I have to pay outta pocket. This should be on their dime for all the trouble I have had with this piece of crap!!! Don't buy one. You will regret it in the long run!!

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    Reviewed Sept. 11, 2017

    2017 Jeep (4 Cyl) - Rented one from Enterprise while on vacation and drove it about 200 mi over three days in San Fran and Napa. Flat out not bad but has so little power on hills (drive back roads of Napa/Sonoma that it had less power than the K cars of the 80's which had 110 HP engines). I mean on steep hills, floored you couldn't get more than 25 MPH. Door locks did not work so had to press them down by hand and car had overall cheap feel to it. Would never buy one and if this is what AMC is turning out, it's back to the 50's for that car company. Oh, the noise inside is about the same as take off in a 727!

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    Customer Service

    Reviewed Sept. 6, 2017

    I have never had as many issues with a brand new car as I have with used cars. All my previous cars I bought used can put well over 150,000 miles on them and never had any issues except regular maintenance. I decided to buy a brand new jeep and have only owned it 2 years. Nothing but issues, and no help when I take it in to get it fixed. I keep trying to tell them my transmission is slipping, but they keep telling me it’s just the computer. Definitely not... Jeep sucks as a manufacture and business. Horrible customer service.

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    Reviewed Aug. 14, 2017

    I bought my first 2014 Jeep Overland and within 3 years my Jeep would just die while driving. Took the vehicle in and they could never figure out what was wrong. I drove it for a couple more months and the same thing would happen that I eventually was so scared to drive my vehicle, more so with my grandkids in the car that I decided to trade it in for another Jeep. I really like the look and feel of the Jeep that I just thought I had a lemon and would buy a new one.

    So I buy a brand new 2017 Jeep Summit. Has 2000 miles on it and now this one starts to shift gears when it is coasting or coming to a complete stop. I now have been told I need a new transmission in my Jeep. Just so frustrating and really sad that I now have gone through 2 brand new vehicles with Jeep! My dealer has been very reasonable with helping me. I know it is not their fault but what is happening to the Jeep. Wish I would have learned the first time!!

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    Coverage

    Reviewed July 21, 2017

    I bought a 2017 Jeep Rubicon 2 months ago. It has 3000 miles on it. We were driving along a driveway @ 15mph 2 days ago and the back window of the Jeep EXPLODED shattering into hundreds of pieces (as it's designed to do). We checked around the vehicle and could find nothing that would have caused it to shatter. We are traveling in CO, so took it to the nearest Jeep dealer who, indicated to my husband that they could not even LOOK @ it for another MONTH. They then referred us to the local auto glass company for repair.

    When we asked about warranty, the dealer said it would be our insurance - not warranty. When I outreached to Jeep/Wave, they indicated that, without a jeep dealer's "diagnosis" they could not provide warranty coverage so we would have to use our insurance to repair it. They also indicated that they could not "force" their DEALER to perform the diagnosis in a more timely fashion. All this leaving us to pay out of pocket for the replacement OR drive around CO for the next month waiting for the dealer to find the time to diagnose our window. Shoddy warranty coverage Jeep. Shame on you!

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    Customer ServicePriceStaff

    Reviewed June 22, 2017

    I have always been a Jeep fan, from the time of childhood. I loved everything about them, the look, the engine, the fact that they were American made, and the impression that they took care of their customers. Sadly something as little as an auxiliary cord insert has changed all that. After my auxiliary cord started to malfunction I took the car into the jeep dealership to get it looked at. They sprung their diagnosis fee at me last minute which so happened to be $100 dollars, to look at the radio. They came back to tell me conveniently that this issue couldn't be fixed and that I would need an entire new radio which would be extra, of course. Knowing exactly what happened to the auxiliary cord, I questioned their diagnosis.

    So I contacted the company directly, which apparently means to them that I didn't understand what was being told to me at the dealership, so they clarified all the information, (basically a waste of time with ID member **), who also failed to answer my other question of who is supervisor was and how to contact them. What makes matters worse is that I was informed in the waiting room by a fellow customer, how to fix the problem for only $50. I had already agreed to the diagnosis fee, assuming the Jeep Company had their customer's interests at heart. Instead I felt like it was another situation of a big company taking advantage of the little guys, for a small price.

    After seeing their reviews, it doesn't surprise me that their customer service rate is so low. It seems as though Jeep is trying to fix that the wrong way. All of the employees were very nice telling me they were unable to fix the problem, but that's not what customer service is about. It's not about being nice. It's about having your customers best interest at heart and that is NOT a Jeep thing.

    Further information, I have had the car 2 years and as great as it has treated me, it's not a car I would recommend. I got into a minor fender bender a couple of months back where I hit another car going 10 mph. There was no visible damage to either cars, so we just exchanged information and went our separate ways. The Next day my check engine light went on and my car started to act funky, so I took it into Midas. They told me that it looked like my car hit a metal pole, with all the damage that was created, $900 of internal damages after a hit going 15 mph.

    Another issue I've had with the car was its roaders. My aunt drove my car over a parking curb. That one bump created an additional $800 bill because the roaders are not make to support that type of maneuver. (Rolling OVER a CURB.) Jeeps get a fake rap for being tough. That is not the case with the patriot. I am done with Jeeps based on their priorities alone. Take care of your mechanics (who get paid by the customer btw, not the company). Take care of your customers, and maybe your cars.

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    Reviewed June 20, 2017

    So I've been reading that this is a problem with the 2014 Jeep Cherokee and even the dealer admits it and can do nothing for me. I've had the Jeep go bone dry and shut down after 5k miles on multiple occasions prior to realizing this was an ongoing issue. This time I had the oil changed 3200 miles ago and the engine seized this morning. If this happened on the highway I could see it resulting in injury or death. The manufacturer does nothing, the dealer (Lester Glenn Jeep, Toms River, NJ) does nothing. I'm told for them to do anything it has to meet lower than whatever the standard were for a vehicle to burn which was something like a quart per 1k miles. I've had 10-20 yr old vehicles that didn't burn oil like that. This isn't normal. This time around it did burn quicker than the allotted quart/mi and I imagine it's not going to be improving. Don't buy this year Jeep and I think 2015 has the same problems.

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    Reviewed June 12, 2017

    2017 Jeep Renegade - Received a tiny chip in windshield, parked car in garage. Was going to take to repair shop for seal injection and found a 6 inch crack extending from small chip. AND replacement windshield is back ordered for two months AND cheapest one is $800. WOW! Maybe buying a Jeep was a mistake.

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    Customer ServiceCoverage

    Reviewed May 31, 2017

    My experience with buying and owning a Jeep Patriot. I bought a Jeep Patriot Sport with a manual transmission in 2011. Bought it new (zero miles). I now have only 33000 miles on the vehicle. It has never been off-road and has never pulled or towed anything. Recently, I noticed a noise coming from the powertrain. Took it to a mechanic who advised me that I probably needed a clutch replacement (clutch, throw-out bearing and pressure plate). I contacted Chrysler/Jeep about the situation and asked if they would cover the repairs on the powertrain. Their response was as in this e-mail response:

    "Thank you for contacting the Jeep Customer Assistance Center. It is understandable that you would like to know if you have warranty coverage prior to getting your vehicle repaired at an independent repair facility. As per your warranty booklet, manual transmission clutch parts are not covered at any time and the pressure plate throw out bearing was only covered for 1 year and 12000 miles so there would be no factory warranty coverage for these repairs. I also want to let you know that the Powertrain warranty expired on September 30, 2016. While looking into this matter for you, I also see that you have 1 incomplete recall. The S61- OCCUPANT RESTRAINT CONTROLLER recall does not yet have parts available but the parts are expected to become available in June. Once the parts become available you can get that repair completed by scheduling an appointment at your local dealership.

    "I would like to add you to the special tracking so that you receive an email when those parts become available. You also have an extended warranty for your (X69) FRONT/REAR CROSSMEMBERS. You are able to have a free annual inspection for the Cross Members and if they are deemed to be corroded any time prior to September 30, 2021, they will be replaced free of charge as well. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-5337)."

    In 2011, when I purchased this vehicle (new) I had every expectation that it would last a long time. I have kept up on the maintenance and, as evidenced by the low mileage, I have driven it reasonably. I certainly did not expect that there would be two safety recalls, (one of which they cannot correct because they don't have the parts to resolve the issue). I certainly did not expect that there would be a potentially serious issue with corrosion of FRONT/REAR CROSSMEMBERS, to the extent that Jeep extended the warranty on these parts only. And I certainly did not expect that the powertrain would go out on me so soon, at only 33000 miles.

    In retrospect, upon examining the warranty information more closely, it seems that there must be a reason Chrysler/Jeep offers such an inadequate warranty on their product. Could it be that they know they are selling an inferior product that would probably fail in a relatively short time? One can only guess. I must conclude, from my experience, that Chrysler/Jeep has produced and sold an inferior product (as described above) and that further, they appear to be unwilling to back up their product with an adequate warranty plan. It is my intention to NEVER purchase another of their products. Furthermore, I cannot, in good conscience (based upon this experience) recommend that anyone else purchase any of their products. Since it is evident that Chrysler/Jeep is not going to do anything to resolve the situation, I guess that I am left without recourse. Lesson learned. Don't buy a Jeep. Caveat emptor.

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    Coverage

    Reviewed May 12, 2017

    I bought a Renegade 2015 and allegedly sold me a warranty against MECHANICAL MISTAKES; I signed a paper that says "INSURANCE OF MECHANICAL FAILURES"; It turned out to be a guayazos insurance and wash the seats if they are stained. The collection of the policy was $895.00 and the insurance has an invoice of $240.00 which I have a copy (MAPFRE IS THE INSURER AND THE INSURANCE IS CALLED AUTOGUARD). I can say that the Renegade Jeep is a crap is only aesthetic and the warranty is very short combined with the dealer who cheated me, not even gave me carpets or accessories any further, they promised change of oil for 2 years or 8 changes of oil but As the Renegade uses synthetic oil they only honored me only 4. I have already invested around $1000.00 and right now I am without a car until possibly on Monday the vehicle be repair.

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    Reviewed March 12, 2017

    A great deal of vibration at stoplights. When it is in gear and you break for a full stop... stay there, OMG it is bad. So bad my feet go numb after a 1/2 hour of driving The Jeep. When using the defrost or AC it makes the Jeep shake more. Jeep told my serviceman they know it is rubber in the motor mounts causing it. But not willing to fix it. They wont fix it. Jeep says there is nothing wrong with it. I have had it to the dealership twice now.

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    Customer Service

    Reviewed March 5, 2017

    My brand new Jeep Renegade has a loud whistle noise coming from window... it is louder than the radio. I asked dealership in Brooksville FL 3 times to fix it. They keep the car all day and at 5 pm they tell me they could not fix it. Remember that I take the day off work because they do not allow me to have a rental. Really bad customer service. Don't ever buy a Jeep.

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    Customer Service

    Reviewed March 3, 2017

    I bought my 2016 Jeep Renegade new. I have had it since March of 2016. I am VERY dissatisfied with it and the Jeep experience. I started having problems with it around July of last year and it has literally been in and out of the shop since. I lose gas power while driving, it just does not go. Jeep's reasoning behind no gas is "the transmission is trying to find a gear." This is NOT acceptable. A car should go no matter what when you push the gas pedal down.

    I have had a few close calls because my car chooses when it wants to go. I have also been told "turn your traction control off and this should fix the problem." I am not sure why this should fix my problem, my car should go when I push the gas down. I asked why I have to manually put my car in first gear, their response is "First gear is for four wheel drive." Well, there is your problem. That's why it "can't find a gear" when I am rolling forward, or turning and trying to go. Maybe it needs first gear. This is the WORST car I have EVER driven. I love how the excuses of why it drives so horribly just flow like a river. I should feel safe when I drive my car, and I don't because I don't know when it is going to happen. The problem has happened to my husband and my son.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 26, 2017

    Lemon Law help with 2016 Jeep Latitude 3.0 FWD: I bought a new Jeep from Nyle Maxwell Chrysler Dodge in Austin, Texas. From the get go, they allowed each bank to pull a hard pull credit instead of pulling one and telling banks it was a soft pull. This tanked my credit, but I digress. From the start, the wipers failed during a storm. They came loose and grabbed the other wiper and I couldn't see past 100 yards on a one lane toll! Only by the grace of God did I not crash. I found the closest Dealership and called, but service didn't care that I was traveling through Houston. They told me to leave it overnight.

    I tried Rivercity location and the service manager saved the day when another service guy laughed at me when I told him I nearly could have crashed. Betty, the Service manager told me to come right in. The rain was less violent by then. Because it was a new version of Jeep, they had no parts and took the wipers off a new vehicle. A month or so later, there was a recall on wipers, which my Dealer handled when I took my Jeep in for a cruise control problem. The cruise control would not maintain a 2-3 mile range after going down even a low grade hill. It would go up to 12 miles more, and then attempt to slow, but it wasn't a smooth transition. It was Jerky, but not dramatic, but unacceptable.

    They updated the computer, installed new wipers and told me that maybe the cruise control would fix by update... but it did not. I would add that I was given a rental car, but find it unacceptable that you make an appointment, and they can't look at it for 4-5 days! There seems to always be recall backlogs! The second time I took it in, I allowed a guy in service to "test drive" it home and back. My advisor drove it, too, but because no "codes" came out on computer, they couldn't do anything. Both also said that the cruise worked fine... so, I go pick it up and bam! It still does the same thing going on a hilly area in San Antonio, but not huge hills, just low to medium grade hills.

    As a side note, I use my car to earn money, and each time they "test" it and give me a rental, I am without any way of making bank! My first oil change was a normal one, averaging 21 mph, but since then, I use full synthetic and it went to 24 mph. I came to work in Austin, and the auto stop and on feature stopped working. This affected the RPM, which now never goes down to zero anymore. I've burned through a tank of gas after only 150 miles, getting 19 mph! Of course this was on a Friday afternoon, too. So, I can't earn what I need, defeating the purpose of coming to Austin, and next week SXSW travelers begin to arrive. I CANNOT AFFORD TO MISS IT, YET CANNOT AFFORD TO DRIVE THIS LEMON!

    The other issue is when the auto stop feature was off and I would go down a steep hill, the brakes would come on and slow me down! This sounds like a transmission problem, too! Is Chrysler waiting for the warranty to expire? I've got nearly 25,000 miles now and need help to get rid of this lemon. There is a lemon law, right? Angry and broke!

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    Reviewed Feb. 26, 2017

    JEEP PATRIOT 2008 many suspension problem control arm tie rod, turn signal blinking fast and return to normal. It does this in wet or very damp periods, just received a notes for from FCA front and rear crossmember for certain 2008 -2012 Dodge Caliber Jeep Compass and Patriot for severely corroded P.S Be very vigilant with having your windshield change. Make sure that they don't damage the paint like they did to me and I have a rust problem.

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    Customer ServiceStaffReliability

    Reviewed Feb. 1, 2017

    Check Engine Light/Software Updates - To begin with I am glad that you are reading this, on the other hand I am sad. Simply because you would not reading this unless you have had problems with your vehicle. I bought a new 2015 Jeep Renegade Trailblazer, bad mistake. This is the fifth Jeep I have owned and let me quite frank about it, it is a piece of garbage. If I had known the thing had been made in Italy I would not have bought it, much less traded my 2010 Jeep Liberty for it. At this date it has less than 20,000 miles on it and I have the records to show that it has had over 20 software updates done to it. Lemon law, right, the only thing that is yellow here is the Jeep representative that will not return my calls, and at this point the service manager at the dealership will not return my calls either. They know the vehicle is a piece of (well you know what).

    Right, I am pissed, but who cares out there? I am writing this just to blow some steam off. Vacation time comes around and I'm afraid to go anywhere far in it. That's sad, new vehicle and no trip anywhere. Now, let me say this. I have found out the motor of this thing was designed by the same man who designed Maserati's, (or so I have been told), well he might know fast motors, but he dang sure is not an electronics guy. Really, JEEP should take pride in the fact that they used to be made in America and that they have served in many wars and stand up for the American people that bought their products. By doing so, Mr. JEEP guys, just take this piece of heap that you call a vehicle and stick it. Just pay off the remainder of my note. And in return, I promise you, I that I will never make my driveway look that bad again, by having a Jeep parked in it. If anybody out there, has any suggestions, feel free to comment about it.

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    Reviewed Jan. 25, 2017

    I just bought a 2006 Jeep Commander, love it except for during the recent rain water leaked through my Sunroof and flooded my car with about 1 inch of water on the passenger side. After doing research online I guess this is a normal occurrence with the Jeep sunroof. I think this is ridiculous that due to a design flaw I now have to find someone to clear the blue tube within the sunroof and pay someone to get the water out of my car that I'm sure has now damaged the carpet and foam underneath. I've called Cerritos Jeep, I did not purchase car there, however it is a dealer and no help. How is this my fault??

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 22, 2017

    Clock radio in jeep does not work correctly. Every other week it loses time. Time has to be adjusted. Shameful that a simple clock can't keep time properly. Other issues and has less than 25,000 miles.

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    CoveragePrice

    Reviewed Jan. 12, 2017

    No wonder used Jeeps are being sold just under the warranty expiration for such a cheap price! GOOGLE any used Jeep and you'll think you're getting a deal. Bought this vehicle from Duluth Dodge Chrysler, it was a 2014 used with 29,000 on it. It seemed to start to have odometer issues and so the odometer was replaced under warranty. It would reset miles traveled so I couldn't get exact mileage on it. I hadn't problems with it until it hit 87,000 miles, and suddenly an obscure diagnosis from the dealership, considering, Jeep and most Chrysler products have had this problem for years. First the ETC (throttle control light flashed) while traveling 30 mph uphill and then car sputtered and almost stalled out. Situation didn't happen again for another week, just after having new brakes, and rotors on the rear. The brakes didn't wear evenly either, but not much of a concern over that at the moment, considering the car is now undrivable.

    While leaving a parking garage, the attendant left the vehicle run, and when I got inside, the ETC, the Engine Light, and ESC lights stayed on. Car, stalled, I followed directions by shutting car off according to the owner's manual (which is a dead giveaway Chrysler has seen this issue before) -- however, I had to inch my way home with several stops, stalls, and at one point the car jumped while I had my foot on the brake at a stoplight nearly hitting a pedestrian, because it idled so high, the entire instrument panel lit up like a Xmas tree. It just went to the dealership which I could only afford a one hour scan $220 bucks to have them say it must be an electrical issue and they had all kinds of codes come up.

    I mentioned to them that this issue is fairly common with Jeeps but again, they are covering their ears and perhaps it's a problem they cannot fix because they have no idea how to repair it. They called and said, they'd like to see if they can save me money and perform some type of pigging back wire connection to the throttle. They said it was the throttle that wasn't getting enough juice, but there must be a short somewhere, but it could get expensive trying to find it, so here was their short-cut alternative.

    I've read other posts here about the wires shorting out because they're too close to the camshaft or catalytic converter... I wouldn't know -- but I do know that Chrysler has been STALLING ON A RECALL for this problem for years. Had this happened on the highway and if it happens on the highway, somebody could get killed, and I'm sure there's been a few that have. Chrysler needs to have a class action lawsuit brought against them. This is a life and death situation that doesn't have to happen.

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    CoverageReliability

    Reviewed Jan. 4, 2017

    Purchased 2014 (new) Jeep Patriot from Nielsen Jeep/Dodge in East Hanover NJ Route 10. Computer on vehicle failed twice costing us hundreds in rental car fees as well as the inconvenience. The dealer does not cover the rental car and each time we drop the car off we have to wait almost a week before they will even look at it. We are also forced to pay an initial fee to determine that it is in fact a warranty issue. The computer is covered, but not the initial evaluation fee or the rental cars. I would think Nielsen/Chrysler would stand behind their product. We now have a car that is unreliable and we don't know where to turn. Is the computer going to fail again and strand us on a dark road in the middle of nowhere?

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    Reliability

    Reviewed Dec. 30, 2016

    The worst vehicle that I have ever own. No... the worst investment that I have ever made. This vehicle has given me nothing but issues. I think that I may stop parking it in the garage and just park it at the mechanic every night. At 30000 the thermostat failed; at 50000 miles the water pump failed; soon after the head gasket blew; then the head itself; then the water pump again; the heat; the alarm would go off when driving; had two batteries die due to a draw somewhere; the camshaft had to be replaced; the cam sensor; oh... let's not forget the oil sender sensor and now back in the shop because it randomly stalls at speeds over 40 miles an hour. I feel like I am driving a Yugo.

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    Price

    Reviewed Dec. 16, 2016

    I own a 2002 Jeep Liberty w/ 3.7L/V6 engine. The main issues is the RADIATOR made of combined plastic and aluminum components. I had my faulty radiator replaced 5 times since I bought it due to horrible leaking! This design flaw of PLASTIC components, COMBINED with the leaking the radiator ALWAYS RESULTS to ENGINE DAMAGE DUE TO 1) valve gasket busted, 2) coolant mixing into the ignition chamber or within the cylinders, 3) Valve seat problems... ALL causing CYLINDER MISFIRES. The downside... is VERY, VERY expensive as in the thousands of dollars! Radiator's hose are also troublesome. There are many issues with Jeep's product and 3.7L engine design, that many in the World wide web consider it a JUNK (SCIENCE). Wondering, they have discontinued the LIBERTY design?

    What I have observed is the MIXED plastic components also found in its interiors, electronic issues, fan clutch issues, power steering noise issue including rack & pinions, hoses and belts and become easily TOO "rotten", I have been upkeep with maintenance: Synthetic engine oil, transmission fluid exchange, Coolant exchange, Rear diff exchange, Air filters, BELTs and tensioner, etc. BUT still it boils down to the Radiator plus minus ENGINE cooling components. FEEL the HEAAATTTTT! LESSON I've learned. STAY AWAY from a JEEP PRODUCT!

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    Verified purchase

    Reviewed Dec. 11, 2016

    I had rented a Jeep compass 12/09/16 and that day I had a roll over accident. I drive professionally and that day I drove at a safe speed for the road conditions. Speed at about fifteen to twenty mph before applying the brake. It had snowed and there was ice conditions. I attempted to stop at a stop sign on a paved road base when the car began to shut down (clicking noises) but the car seemed to pick up momentum. As the car ran through the stop area. The road changed from paved base to a dirt road base. I continued to apply the brake.

    As the car came upon the dirt road I was hoping the dirt road would provide grab but the momentum continued. The car slid from about twenty feet when applying the brake before the stop sign plus across about a twenty-foot dirt road base slipping for a total of about forty feet. As I viewed the ditch (luckily no water in it) I was headed for, with a ten foot drop, I thought I did all that I could and prepared for the hurt that I and the car will have. And now, two days later, I use the term "terminator". I felt the car had its on will. Applying the brake did nothing. I hope this vehicle is recalled because I could of easily not have been viable now.

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    Reviewed Dec. 9, 2016

    The transmission on my 2015 has been recalled. It takes attention to shifting and does not have a positive feel for which gear it goes into. I have driven a new Jeep every 2 yrs. and have been happy in the past. I hate the new electronic controlled 9 gear shift mechanism. Before Fiat got involved the Jeeps were great.

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    Reviewed Dec. 8, 2016

    Simply - I love my jeep. Bought this 06 in 2011, but have never been happier w/ a vehicle before. I've owned a few, even classics. But my jeep can go anywhere, has the power, turning capabilities, comfort and design as well as the stereo system is awesome. My dogs even love it!!! I love my Commander!!

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    Reliability

    Reviewed Dec. 7, 2016

    Great vehicle, has had very few maintenance issues. I have owned three Jeeps and have had terrific experiences with each. The cars have been reliable, durable and gotten me through plenty of varied weather and terrain with no issues. I would definitely recommend Jeeps to anyone looking for a reasonably priced trustworthy SUV.

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    Reviewed Dec. 6, 2016

    It's clumsy, ugly, has far too many problems and was apparently built with cheap parts. This vehicle was clearly manufactured to give regular problems so that the owner would spend as much as possible on parts.

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Dec. 5, 2016

    We bought a jeep from Airpark Jeep in Scottsdale, AZ on October 1st 2016. Airpark finance department told us in writing that Chase Bank was our lender. We received the payment book and promptly made our first payment and set up auto payment to Chase Bank the first week of November. On November 21st, we started receiving phone calls from Ally Financial stating we missed our payment!

    We never received notification from Airpark that Ally held the note on our Jeep and not Chase Bank. We never received any loan payment information indicating we had a loan with Ally Financial. We did receive loan payment information from Chase bank so we promptly paid the loan. Airpark discovered there are/were two loan contracts created for our vehicle, BUT they neglected to notify us that they submitted our contract to a new lender.

    We continue to get daily phone calls from Ally after we escalated the calls to Ally's management team where they assured us the calls would stop, and they would be working with Airpark dealership's financial department to get this straightened out ASAP. The Dealership financial management became involved after we couldn't get responses or returned calls from our finance contact person. Airpark has assured us this is being taken care of but we continue to receive harassing phone calls from Ally Financial every day!

    We now have to wait and field the calls and pray that this mess is cleaned up BEFORE it is submitted to the credit agencies which will destroy our credit!!!!

    SERIOUSLY?!? We are being harassed DAILY for something we can't control and Airpark Finance department now states it is out of their control. How did they let this happen and NOT notify their client to any changes???

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    Reviewed Dec. 4, 2016

    This vehicle has to be the worst investment that I have ever made. I have had nothing but problems with the Jeep Liberty since I bought it. Within two months of purchase, the water pump blew. Since then, I've had to replace the pump again, the thermostat and head gasket. It is back in the shop after being towed AGAIN.

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    Staff

    Reviewed Nov. 25, 2016

    Handles well and is solid. I have a liberty limited, get great mileage for the size engine. The company just needs to do a better job for fixing the back passenger window and the driver's seat belt that don't always stay clipped.

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    Reviewed Nov. 24, 2016

    Jeep built to last. Jeep liberty is great on gas mileage being a diesel. It's great with pulling trailers and hauling. Great performance. Been in our family for years. We love it. Does what its name stands for... JEEP.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2016

    Would not stand behind warranty. The driver's side mirror broke when it would not fold as designed. Dealership would not replace. Cost me $487. Called FCA line and all they do is back the dealer so what's the point? Also Jay the caseworker was unprofessional and hung up on me.

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    Tina increased rating by 4 stars.
    Customer ServiceCoverageSales & Marketing
    After a positive interaction with Jeep, Tina increased their star rating on Nov. 23, 2016.

    Updated review: Nov. 23, 2016

    Larry H Miller dealership has resolved the issue to my satisfaction. They stepped up and repaired the broken trans dipstick tube with no charge to me. However, Chrysler Llc would not assist with the repair.

    Original Review: Nov. 9, 2016

    I have a 2011 Jeep Patriot with just under 35k miles. I took my jeep in for an oil change and the transmission dipstick tube is rusted thru and broke off. I haven't even had to change the trans fluid yet. I called Chrysler llc who said they would work with me but I had to go to a dealership. I went to Larry H Miller dealership who said they would cover the costs of repair but I had to pay $140 for the diagnosis. The part itself is only $40... They are scamming me. I will find a mechanic who is not affiliated with Chrysler. My relationship with Chrysler is over!

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    Customer Service

    Reviewed Nov. 8, 2016

    I am writing because I purchased a pre owned certified car and 2 days later a/c had terrible musty chemical smell every time it was turned on. Brought back to dealership 48 hours after purchased, they lied and never told us they had policy where they take car back if within 5 days, instead they jerked our around for over a month and the car was in service 3 times and yet no service, invoices documented. Contacted GM since day of purchase and still no word from him. I have also left numerous messages for serv. mgr. Mike who stated "We want you happy. Call me anytime" and once again, no callback. NOW, FILED COMPLAINTS WITH JEEP CORP., DCH CORP. because this could be detrimental to my health and wife's or any other passenger.

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    CoveragePrice

    Reviewed Oct. 24, 2016

    I have a 2014 Jeep Patriot that has a massive oil leak from the engine valve cover. This is covered in the warranty as part of the powertrain unlimited mile warranty. When I called to make an appointment they told me I had to wait a week for a diagnostic appointment that will cost me $105 and take 24-48 hours. They will not offer me a loaner or rental even though it is a manufacturer malfunction. Then, if they determine that it is covered under warranty their engine technician is backed up for 3-4 weeks. Meanwhile I'm scared that my engine will catch on fire because I can smell the oil burning while I drive!!! I've decide to take it to the mechanic and pay for the repair myself. This is ridiculous. I will never buy a Jeep vehicle again.

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    Verified purchase
    Coverage

    Reviewed Oct. 21, 2016

    Bought it new from Lester Glenn, Toms River NJ, paid 42k. Was originally offered a year of free oil changes in writing, they never honored them - too much hassle so I just do it myself. Constantly receiving recall notices since 8 months after purchase and to this day (10/2016), Schedule with Cherry Hill Triplex to perform said recalls on several occasions - take off from work and then they tell me they don't have the parts and to keep calling them like it's my responsibility?? This has happened twice so far.

    Third time they actually repaired the visor recalled due to possible fire damage. Tried to get leather dash fixed, scheduled a time, took a day off, got there and they said warranty guy was off today, eventually got there when he was in and he look at the dash issues bubbling - signs of peeling with around 20k miles on it, they said it wasn't covered and never even documented the visit. So now I have only 27k miles but exceeded the three year limit so Jeep Corporate says they would have covered it under warranty but not now, they offered a "friendly", "We'll pay the labor. You pay towards the dash @ $800 or something." I spent like 12k extra for all the fancy leather & gadgets and it won't even last 4 years.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 15, 2016

    We were stopped at a red light when my 1999 Jeep took off by itself. Even with both feet trying to hold the breaks we still ended up going thru the intersection. Very scary. Then about 20 minutes later on interstate the Jeep slowed itself down to 30 mph when we were originally traveling at 75 mph.

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    Reviewed Oct. 12, 2016

    I bought my Jeep Liberty Jet in 2014 at 21000 miles, is now 33000 mi. In August I was at the Jersey Shore driving on hwy going 55 mi, car dashboard light up then turned off, lost power. I had no control of acceleration pedal - dropped down to 25 mph, was lucky no cars was behind me. I pulled over to shoulder of road. I turned off car engine then turned back on, it was fine then happened two more times.

    Another time night interior light came on, didn't go off when I turned off car, did it manually, keyless entry does not work to start car on both keys. I changed battery - first time happened. 2 months after bought car then last month other one don't work. On dashboard gate ajar light does not go off even though flipper glass and lift gate works fine, however I do see when it rains the inside if flipper glass edge inside is wet.

    When I turn on headlights when dusk outside my dashboard fades out. Bought it to Jeep dealer in Paramus. They said I need to repair TIPM wire and need rear tailgate actuator repair. They said it will cost $1050. Some of these things happened after the recall of the faulty airbags were installed. Also had a misfire #5 code, had it fixed 2 months ago. This car has more issues than Vogue. Hope Chrysler recognizes there are a couple of people on car complaints.com and other website blogs having same problem.

    Car drives ok but I don't feel safe driving it on hwy. This is my second jeep. I love the car. I buy American Trust in the work but who knows where the parts are being made. Spoke to dealer, lemon law, Jeep complaints, blogged, want to let others know they can be in danger, none of their agencies can do anything about this issue. I have no choice but to pay out of pocket for something that looks like it is a recall/defect especially with the TIPM. Going to get it fixed before I get killed by this jeep.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 1, 2016

    Let me start from the beginning. I bought a brand new 2015 Jeep Renegade. First week the brakes and rotors had to be changed then week 2 I took in for capless gas tank not letting me fit the nozzle in and an extremely rough idle. They did a software update on it and said nothing was wrong with the gas tank. Next, I take in again because motor is extremely rough and still not able to put the nozzle in without having to fight with the nozzle and force it in. Salesmen and managers all experience this and the extremely rough idle. They tell me the parts are on back order so I take to another dealership who does 5 more motor updates and I call customer care about the parts being on back order and them not being able to fix the rough idle either. She tells me they would overnight the parts. This actually takes a week.

    I ask for a rental car and they tell me that there none available because of the long weekend which is a lie so I ask Sarah the customer care lady in charge of my case if I can rent my own and be reimbursed, she tells me yes. I go pick up my car a week later and still vibrates off and on like a week later. At this point I have had it in 4 times for the same issue. The customer care lady would do nothing! She tells me I have to keep taking it in as long as it takes! I was so frustrated by her customer service and the lady at the car service center that I just traded it in and lost 4000.00 on trade in! Their customer case managers are the worse people to have to deal with! And to top it off, they said they wouldn't pay for the rental car because I got rid of the piece of junk and they closed the case!

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    Reviewed Sept. 12, 2016

    I am absolutely astounded that Jeep/Dodge/Chrysler is selling automobiles. I purchased a brand new car in 2015 and it has broken down 9 times, I am going nuts. Dealership does nothing... no integrity... Zeigler Dodge of Schaumburg is a travesty. Chrysler ignores complaints while I ride my bike.

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    Punctuality & Speed

    Reviewed Aug. 26, 2016

    I bought my 2011 Jeep Liberty from CarMax in White Marsh MD. The night I took the vehicle above 50 mph the roof had a very noisy air leak. I have had the gasket replaced within the first 30 days and there was no noise until two weeks later when it came back even louder. I complained to CarMax who then told me it was a manufacturer's design flaw and everyone (except me and my salesman) are aware of the sky roof's problematic history. I was told by CarMax to take it to a Jeep dealership to have them fix it because they could do no more for me. Really? I have read horror stories online since and some are paying $5,000 to repair/replace the sky roof and it still leaks. Please let me know what options are available to me. Thank you.

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    Staff

    Reviewed Aug. 25, 2016

    I wanted to write and ask if anyone else has had a problem with their Jeep Liberty suddenly catching fire. I had this happen to me for no apparent reason. No warning lights, no strange sounds, nothing. I was driving along and LUCKILY a driver behind me honked his horn and flashed his lights to get my attention. I came to a stop at a stoplight and that's when smoke and flames started to come out of the vents and fill the interior of the Jeep. I pulled off the road into a convenience store parking lot, jumped out and ran inside. The fire department arrived in less than 5 minutes but my Jeep was a complete loss. I have attached the pictures to show the aftermath. THANK GOD that I escaped but sadly I was left with a pile of ash that my insurance company would only pay a "depreciated value" for the remains...

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    Coverage

    Reviewed Aug. 13, 2016

    My 2016 Jeep Patriot is 3 months old today. Had 11km on it when we left the lot. 2 weeks ago today we were driving on the highway and touched a button on the nav screen and the screen cracked like a spider web. Jeep is saying its not covered under warranty so I'd like to know why I pay for warranty? I'm beyond pissed and I'll never buy another jeep again. Wondering if anyone else has ever had this happen? One lady at the dealership thinks the high temps might have caused it as it was 40C at the time.

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    Customer ServiceStaffReliability

    Reviewed Aug. 8, 2016

    2015 Jeep Patriot Sport 11,600 Miles - I purchased a Jeep Patriot brand new in 7/2015. Today I take it for a oil change and the transmission is leaking where it connects to the engine. I was told the tranny has to be replaced but they cannot tell me "when" it will be fixed. Chrysler and the dealership refuse to provide a loaner. All their customer service people say is "I understand your frustration" and then say I just have to wait. I was supposed to go on a family prepaid, non-refundable vacation tomorrow. GREAT customer service Jeep. I'm sure glad I bought such a reliable, brand new vehicle that you back so well!! What a joke!!!

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    Customer Service

    Reviewed Aug. 5, 2016

    2010 Jeep Liberty 3.7 liter engine with 74400 miles on it - I bought my Jeep last July 2015. I have had it in the multiple times for the water pump, heater core, thermostat, misfire several times and now brought it in on Wednesday August 3, 2016. It was loosing fluid out of the overflow so we called and brought it in to the shop and now they tell me that my engine is toast because we blew a head gasket. Nice right.

    I still owe money on the Jeep and my husband is disabled and we only have 1 vehicle. How am I going to bring him back and forth to the doctors and I have to work to make money and we don't have a pot to piss in. And I just spoke to Jeep helpline and they said they lend me a helping hand because after 7 minutes on the phone that we don't fit any of the criteria to get help. WTF. So much for Jeeps. I will not ever buy one again. You suck!!! My last Jeep is 16 years old and has 168000 miles on it when I sold it and it still running and never had a problem with it!!! Thanks JEEP.

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    Customer Service

    Reviewed Aug. 2, 2016

    On May 19 I was told I need a transfer case which would be covered under warranty. It is now August 2 and I am being told it will still take another week. I can barely drive the car. I've been told repeatedly that it would be in on a certain date, only to have the date slip week by week. I now understand why they refused to give me a tracking # the last time I called. Each time they pass me to a different case manager. I am convinced that Chrysler just doesn't want to do warranty service.

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    Reviewed July 22, 2016

    While I was driving my 2014 Jeep Patriot with 32,900 miles on it and this is what happened 7-20-16 (see pics). I purchased this vehicle 4-28-16. Dealer says 4-5 days before it will be serviced. This is a serious problem!

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    Customer Service

    Reviewed July 15, 2016

    My car has broken eight days ago, and it was towed to the nearest dealership at that time (Nielsen East Hanover). So far, even after several contacts with the dealership and with this customer service, I have no information what is wrong with the car and why I was not provided with a loaner. This is a leasing car, I am paying for it, and my next bill will come with the same amount, even after these days that I am not using it.

    I have now to commute my daily 60 miles walking 25 minutes to the train station to catch a train. I have to ask my neighbor to take my child to the day care. I have a hip replacement and have to walk distances that I should not have to... because I LEASE A JEEP!!! I am paying for this leasing!!! The dealership tells me to ask a loaner to the Customer Service. The Customer Service tells me that it is waiting for the dealership to decide on whether they will give me a loaner or not. And yet, no information about when the car will be fixed. Is this the way JEEP treats its customers? I've never felt so frustrated and disappointed before, to the point that I decided to get a lawyer to help getting my rights.

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    Customer Service

    Reviewed July 6, 2016

    I was on my first trip to enjoy the fall color on my jeep which at that point had 20k miles on it and found a good spot of highway and felt like using the cruise for the first at a 65 mph speed limit road. When I set it at 65 mph, it was driving smoothly then suddenly it accelerated with a sudden boost of power and picked up speed. I was amazed and intimidated, had to immediately get the car off cruise as it went as high as 70 mph. I have called the dealer and asked him a lot of time after being put on hold for minutes to be told that it was just a one time occurrence and will not happen. I am not satisfied with the explanation that I got and have decided never to use the cruise control again and would advice the same to all traveling with family.

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    Reviewed June 30, 2016

    So Chrysler Jeep back in 2007, to sell more vehicles, started offering an unlimited power train warranty, for the life of your vehicle while you owned it,
    which sounds great. IF THEY TOLD YOU THAT YOU NEEDED TO HAVE AN INSPECTION OR IT WOULD BE VOIDED. Come to find out that apparently it

    is stated in the documents, you put away after purchase and never at till you need service. "Oh we notified you." So they claim that it was to expire. Check your warranty papers. This is bad business. Chrysler has found a way to back out of its commitment again. My vehicle was in for service in Dec 2013, my five years would of been 3 months later. Someone at dealer should of mention. Now that I need the warranty it has been VOID. Thank you.

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    Customer Service

    Reviewed June 28, 2016

    My hitch was inspected by a jeep dealer in peebles, ohio... it was very rusty. Later in day, I tried to hitch a small boat to the hitch, and it folded to the ground. When I told the inspecting dealer, he said the only criteria was measured how far from gas tank, hitch protects it, no strength. Called Jeep, no help.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed June 26, 2016

    I have a 2015 Jeep SRT bought in the dealer Flagship in Bayamon, Puerto Rico in April 2015. The Brembo calipers clear coat started to peel off around 9,500 miles and one year from purchase. I went to the dealer and after waiting several weeks for a response with no success, I had to contact them and they informed me this is an aesthetic issue that warranty would not cover! I tried to appeal that response but have never been able to get above the dealer level. I have tried every means possible, avoiding to go to the Puerto Rico Consumer Affairs Department, but the experience with Jeep-Chrysler's customer service has been the worst I have had in my life.

    Upon research in the web I found that this is a very common problem to SRT owners and the feeling is the same; Jeep-Chrysler does not want to be responsible about this manufacturing issue and they avoid covering it under warranty. This is an SUV which base price is $65,000 and here in Puerto Rico, taxes included, is almost $80,000! It is incredible that a vehicle of such a high price has such a poor quality material and manufacturing in a part that is one of its main visual attributes. Anyone knows that this part is exposed to high temperatures and Jeep-Chrysler engineers should know better. I wish there is something that Consumer Affairs can do to help us Jeep SRT owners with this issue. I will be exploring the possibility of a class action against Jeep-Chrysler, among other causes of action for this abusive and elusive warranty scam.

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    Customer ServicePrice

    Reviewed June 6, 2016

    I purchase my vehicle with 33k on it 3 weeks ago. It is in for service for the 3rd time (I haven't even made a payment yet). 4 times now the transmission drags when leaving a stop and then clunks into gear. Before the 2nd service visit, I was driving down the highway and a loud alarm went off (not a ding or a chime) and there was something red on the display but it was gone before I could read it. My heart was jumping out of my chest as I was in rush hour interstate traffic and I thought it was going to stop. No codes the 1st and 2nd time so nothing was done. This time there was a body something code and waiting to hear on that today. At close to 36K I am concerned that I am entering the time when I start to have to pay for these services. I feel like I am being pacified at this point with no resolution to the issue.

    I mentioned all of the similar concerns reported on the internet and was told ''you can't always believe everything you read''. My response was "I am not lying about what is happening and I find it pretty interesting that others would report the same exact issues if they weren't having them." I have filed a case with a LEMON LAW lawyer and just opened a case with JEEP/CHRYSLER directly. I love how it drives and looks but not sure how to rank the value. At this point it is going to cost me tons to repair down the road.

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