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Jeeps is an American car manufacterer that is best known for their sport utility and off-road vehicles. Read reviews for their models:
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Reviewed June 12, 2017
2017 Jeep Renegade - Received a tiny chip in windshield, parked car in garage. Was going to take to repair shop for seal injection and found a 6 inch crack extending from small chip. AND replacement windshield is back ordered for two months AND cheapest one is $800. WOW! Maybe buying a Jeep was a mistake.
Reviewed May 31, 2017
My experience with buying and owning a Jeep Patriot. I bought a Jeep Patriot Sport with a manual transmission in 2011. Bought it new (zero miles). I now have only 33000 miles on the vehicle. It has never been off-road and has never pulled or towed anything. Recently, I noticed a noise coming from the powertrain. Took it to a mechanic who advised me that I probably needed a clutch replacement (clutch, throw-out bearing and pressure plate). I contacted Chrysler/Jeep about the situation and asked if they would cover the repairs on the powertrain. Their response was as in this e-mail response:
"Thank you for contacting the Jeep Customer Assistance Center. It is understandable that you would like to know if you have warranty coverage prior to getting your vehicle repaired at an independent repair facility. As per your warranty booklet, manual transmission clutch parts are not covered at any time and the pressure plate throw out bearing was only covered for 1 year and 12000 miles so there would be no factory warranty coverage for these repairs. I also want to let you know that the Powertrain warranty expired on September 30, 2016. While looking into this matter for you, I also see that you have 1 incomplete recall. The S61- OCCUPANT RESTRAINT CONTROLLER recall does not yet have parts available but the parts are expected to become available in June. Once the parts become available you can get that repair completed by scheduling an appointment at your local dealership.
"I would like to add you to the special tracking so that you receive an email when those parts become available. You also have an extended warranty for your (X69) FRONT/REAR CROSSMEMBERS. You are able to have a free annual inspection for the Cross Members and if they are deemed to be corroded any time prior to September 30, 2021, they will be replaced free of charge as well. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-5337)."
In 2011, when I purchased this vehicle (new) I had every expectation that it would last a long time. I have kept up on the maintenance and, as evidenced by the low mileage, I have driven it reasonably. I certainly did not expect that there would be two safety recalls, (one of which they cannot correct because they don't have the parts to resolve the issue). I certainly did not expect that there would be a potentially serious issue with corrosion of FRONT/REAR CROSSMEMBERS, to the extent that Jeep extended the warranty on these parts only. And I certainly did not expect that the powertrain would go out on me so soon, at only 33000 miles.
In retrospect, upon examining the warranty information more closely, it seems that there must be a reason Chrysler/Jeep offers such an inadequate warranty on their product. Could it be that they know they are selling an inferior product that would probably fail in a relatively short time? One can only guess. I must conclude, from my experience, that Chrysler/Jeep has produced and sold an inferior product (as described above) and that further, they appear to be unwilling to back up their product with an adequate warranty plan. It is my intention to NEVER purchase another of their products. Furthermore, I cannot, in good conscience (based upon this experience) recommend that anyone else purchase any of their products. Since it is evident that Chrysler/Jeep is not going to do anything to resolve the situation, I guess that I am left without recourse. Lesson learned. Don't buy a Jeep. Caveat emptor.
Reviewed May 12, 2017
I bought a Renegade 2015 and allegedly sold me a warranty against MECHANICAL MISTAKES; I signed a paper that says "INSURANCE OF MECHANICAL FAILURES"; It turned out to be a guayazos insurance and wash the seats if they are stained. The collection of the policy was $895.00 and the insurance has an invoice of $240.00 which I have a copy (MAPFRE IS THE INSURER AND THE INSURANCE IS CALLED AUTOGUARD). I can say that the Renegade Jeep is a crap is only aesthetic and the warranty is very short combined with the dealer who cheated me, not even gave me carpets or accessories any further, they promised change of oil for 2 years or 8 changes of oil but As the Renegade uses synthetic oil they only honored me only 4. I have already invested around $1000.00 and right now I am without a car until possibly on Monday the vehicle be repair.
Reviewed March 12, 2017
A great deal of vibration at stoplights. When it is in gear and you break for a full stop... stay there, OMG it is bad. So bad my feet go numb after a 1/2 hour of driving The Jeep. When using the defrost or AC it makes the Jeep shake more. Jeep told my serviceman they know it is rubber in the motor mounts causing it. But not willing to fix it. They wont fix it. Jeep says there is nothing wrong with it. I have had it to the dealership twice now.
Reviewed March 5, 2017
My brand new Jeep Renegade has a loud whistle noise coming from window... it is louder than the radio. I asked dealership in Brooksville FL 3 times to fix it. They keep the car all day and at 5 pm they tell me they could not fix it. Remember that I take the day off work because they do not allow me to have a rental. Really bad customer service. Don't ever buy a Jeep.
Reviewed March 3, 2017
I bought my 2016 Jeep Renegade new. I have had it since March of 2016. I am VERY dissatisfied with it and the Jeep experience. I started having problems with it around July of last year and it has literally been in and out of the shop since. I lose gas power while driving, it just does not go. Jeep's reasoning behind no gas is "the transmission is trying to find a gear." This is NOT acceptable. A car should go no matter what when you push the gas pedal down.
I have had a few close calls because my car chooses when it wants to go. I have also been told "turn your traction control off and this should fix the problem." I am not sure why this should fix my problem, my car should go when I push the gas down. I asked why I have to manually put my car in first gear, their response is "First gear is for four wheel drive." Well, there is your problem. That's why it "can't find a gear" when I am rolling forward, or turning and trying to go. Maybe it needs first gear. This is the WORST car I have EVER driven. I love how the excuses of why it drives so horribly just flow like a river. I should feel safe when I drive my car, and I don't because I don't know when it is going to happen. The problem has happened to my husband and my son.
Reviewed Feb. 26, 2017
Lemon Law help with 2016 Jeep Latitude 3.0 FWD: I bought a new Jeep from Nyle Maxwell Chrysler Dodge in Austin, Texas. From the get go, they allowed each bank to pull a hard pull credit instead of pulling one and telling banks it was a soft pull. This tanked my credit, but I digress. From the start, the wipers failed during a storm. They came loose and grabbed the other wiper and I couldn't see past 100 yards on a one lane toll! Only by the grace of God did I not crash. I found the closest Dealership and called, but service didn't care that I was traveling through Houston. They told me to leave it overnight.
I tried Rivercity location and the service manager saved the day when another service guy laughed at me when I told him I nearly could have crashed. Betty, the Service manager told me to come right in. The rain was less violent by then. Because it was a new version of Jeep, they had no parts and took the wipers off a new vehicle. A month or so later, there was a recall on wipers, which my Dealer handled when I took my Jeep in for a cruise control problem. The cruise control would not maintain a 2-3 mile range after going down even a low grade hill. It would go up to 12 miles more, and then attempt to slow, but it wasn't a smooth transition. It was Jerky, but not dramatic, but unacceptable.
They updated the computer, installed new wipers and told me that maybe the cruise control would fix by update... but it did not. I would add that I was given a rental car, but find it unacceptable that you make an appointment, and they can't look at it for 4-5 days! There seems to always be recall backlogs! The second time I took it in, I allowed a guy in service to "test drive" it home and back. My advisor drove it, too, but because no "codes" came out on computer, they couldn't do anything. Both also said that the cruise worked fine... so, I go pick it up and bam! It still does the same thing going on a hilly area in San Antonio, but not huge hills, just low to medium grade hills.
As a side note, I use my car to earn money, and each time they "test" it and give me a rental, I am without any way of making bank! My first oil change was a normal one, averaging 21 mph, but since then, I use full synthetic and it went to 24 mph. I came to work in Austin, and the auto stop and on feature stopped working. This affected the RPM, which now never goes down to zero anymore. I've burned through a tank of gas after only 150 miles, getting 19 mph! Of course this was on a Friday afternoon, too. So, I can't earn what I need, defeating the purpose of coming to Austin, and next week SXSW travelers begin to arrive. I CANNOT AFFORD TO MISS IT, YET CANNOT AFFORD TO DRIVE THIS LEMON!
The other issue is when the auto stop feature was off and I would go down a steep hill, the brakes would come on and slow me down! This sounds like a transmission problem, too! Is Chrysler waiting for the warranty to expire? I've got nearly 25,000 miles now and need help to get rid of this lemon. There is a lemon law, right? Angry and broke!
Reviewed Feb. 26, 2017
JEEP PATRIOT 2008 many suspension problem control arm tie rod, turn signal blinking fast and return to normal. It does this in wet or very damp periods, just received a notes for from FCA front and rear crossmember for certain 2008 -2012 Dodge Caliber Jeep Compass and Patriot for severely corroded P.S Be very vigilant with having your windshield change. Make sure that they don't damage the paint like they did to me and I have a rust problem.
Reviewed Feb. 1, 2017
Check Engine Light/Software Updates - To begin with I am glad that you are reading this, on the other hand I am sad. Simply because you would not reading this unless you have had problems with your vehicle. I bought a new 2015 Jeep Renegade Trailblazer, bad mistake. This is the fifth Jeep I have owned and let me quite frank about it, it is a piece of garbage. If I had known the thing had been made in Italy I would not have bought it, much less traded my 2010 Jeep Liberty for it. At this date it has less than 20,000 miles on it and I have the records to show that it has had over 20 software updates done to it. Lemon law, right, the only thing that is yellow here is the Jeep representative that will not return my calls, and at this point the service manager at the dealership will not return my calls either. They know the vehicle is a piece of (well you know what).
Right, I am pissed, but who cares out there? I am writing this just to blow some steam off. Vacation time comes around and I'm afraid to go anywhere far in it. That's sad, new vehicle and no trip anywhere. Now, let me say this. I have found out the motor of this thing was designed by the same man who designed Maserati's, (or so I have been told), well he might know fast motors, but he dang sure is not an electronics guy. Really, JEEP should take pride in the fact that they used to be made in America and that they have served in many wars and stand up for the American people that bought their products. By doing so, Mr. JEEP guys, just take this piece of heap that you call a vehicle and stick it. Just pay off the remainder of my note. And in return, I promise you, I that I will never make my driveway look that bad again, by having a Jeep parked in it. If anybody out there, has any suggestions, feel free to comment about it.
Reviewed Jan. 25, 2017
I just bought a 2006 Jeep Commander, love it except for during the recent rain water leaked through my Sunroof and flooded my car with about 1 inch of water on the passenger side. After doing research online I guess this is a normal occurrence with the Jeep sunroof. I think this is ridiculous that due to a design flaw I now have to find someone to clear the blue tube within the sunroof and pay someone to get the water out of my car that I'm sure has now damaged the carpet and foam underneath. I've called Cerritos Jeep, I did not purchase car there, however it is a dealer and no help. How is this my fault??
Reviewed Jan. 22, 2017
Clock radio in jeep does not work correctly. Every other week it loses time. Time has to be adjusted. Shameful that a simple clock can't keep time properly. Other issues and has less than 25,000 miles.
Reviewed Jan. 12, 2017
No wonder used Jeeps are being sold just under the warranty expiration for such a cheap price! GOOGLE any used Jeep and you'll think you're getting a deal. Bought this vehicle from Duluth Dodge Chrysler, it was a 2014 used with 29,000 on it. It seemed to start to have odometer issues and so the odometer was replaced under warranty. It would reset miles traveled so I couldn't get exact mileage on it. I hadn't problems with it until it hit 87,000 miles, and suddenly an obscure diagnosis from the dealership, considering, Jeep and most Chrysler products have had this problem for years. First the ETC (throttle control light flashed) while traveling 30 mph uphill and then car sputtered and almost stalled out. Situation didn't happen again for another week, just after having new brakes, and rotors on the rear. The brakes didn't wear evenly either, but not much of a concern over that at the moment, considering the car is now undrivable.
While leaving a parking garage, the attendant left the vehicle run, and when I got inside, the ETC, the Engine Light, and ESC lights stayed on. Car, stalled, I followed directions by shutting car off according to the owner's manual (which is a dead giveaway Chrysler has seen this issue before) -- however, I had to inch my way home with several stops, stalls, and at one point the car jumped while I had my foot on the brake at a stoplight nearly hitting a pedestrian, because it idled so high, the entire instrument panel lit up like a Xmas tree. It just went to the dealership which I could only afford a one hour scan $220 bucks to have them say it must be an electrical issue and they had all kinds of codes come up.
I mentioned to them that this issue is fairly common with Jeeps but again, they are covering their ears and perhaps it's a problem they cannot fix because they have no idea how to repair it. They called and said, they'd like to see if they can save me money and perform some type of pigging back wire connection to the throttle. They said it was the throttle that wasn't getting enough juice, but there must be a short somewhere, but it could get expensive trying to find it, so here was their short-cut alternative.
I've read other posts here about the wires shorting out because they're too close to the camshaft or catalytic converter... I wouldn't know -- but I do know that Chrysler has been STALLING ON A RECALL for this problem for years. Had this happened on the highway and if it happens on the highway, somebody could get killed, and I'm sure there's been a few that have. Chrysler needs to have a class action lawsuit brought against them. This is a life and death situation that doesn't have to happen.
Reviewed Jan. 4, 2017
Purchased 2014 (new) Jeep Patriot from Nielsen Jeep/Dodge in East Hanover NJ Route 10. Computer on vehicle failed twice costing us hundreds in rental car fees as well as the inconvenience. The dealer does not cover the rental car and each time we drop the car off we have to wait almost a week before they will even look at it. We are also forced to pay an initial fee to determine that it is in fact a warranty issue. The computer is covered, but not the initial evaluation fee or the rental cars. I would think Nielsen/Chrysler would stand behind their product. We now have a car that is unreliable and we don't know where to turn. Is the computer going to fail again and strand us on a dark road in the middle of nowhere?
Reviewed Dec. 30, 2016
The worst vehicle that I have ever own. No... the worst investment that I have ever made. This vehicle has given me nothing but issues. I think that I may stop parking it in the garage and just park it at the mechanic every night. At 30000 the thermostat failed; at 50000 miles the water pump failed; soon after the head gasket blew; then the head itself; then the water pump again; the heat; the alarm would go off when driving; had two batteries die due to a draw somewhere; the camshaft had to be replaced; the cam sensor; oh... let's not forget the oil sender sensor and now back in the shop because it randomly stalls at speeds over 40 miles an hour. I feel like I am driving a Yugo.
Reviewed Dec. 16, 2016
I own a 2002 Jeep Liberty w/ 3.7L/V6 engine. The main issues is the RADIATOR made of combined plastic and aluminum components. I had my faulty radiator replaced 5 times since I bought it due to horrible leaking! This design flaw of PLASTIC components, COMBINED with the leaking the radiator ALWAYS RESULTS to ENGINE DAMAGE DUE TO 1) valve gasket busted, 2) coolant mixing into the ignition chamber or within the cylinders, 3) Valve seat problems... ALL causing CYLINDER MISFIRES. The downside... is VERY, VERY expensive as in the thousands of dollars! Radiator's hose are also troublesome. There are many issues with Jeep's product and 3.7L engine design, that many in the World wide web consider it a JUNK (SCIENCE). Wondering, they have discontinued the LIBERTY design?
What I have observed is the MIXED plastic components also found in its interiors, electronic issues, fan clutch issues, power steering noise issue including rack & pinions, hoses and belts and become easily TOO "rotten", I have been upkeep with maintenance: Synthetic engine oil, transmission fluid exchange, Coolant exchange, Rear diff exchange, Air filters, BELTs and tensioner, etc. BUT still it boils down to the Radiator plus minus ENGINE cooling components. FEEL the HEAAATTTTT! LESSON I've learned. STAY AWAY from a JEEP PRODUCT!
Reviewed Dec. 11, 2016
I had rented a Jeep compass 12/09/16 and that day I had a roll over accident. I drive professionally and that day I drove at a safe speed for the road conditions. Speed at about fifteen to twenty mph before applying the brake. It had snowed and there was ice conditions. I attempted to stop at a stop sign on a paved road base when the car began to shut down (clicking noises) but the car seemed to pick up momentum. As the car ran through the stop area. The road changed from paved base to a dirt road base. I continued to apply the brake.
As the car came upon the dirt road I was hoping the dirt road would provide grab but the momentum continued. The car slid from about twenty feet when applying the brake before the stop sign plus across about a twenty-foot dirt road base slipping for a total of about forty feet. As I viewed the ditch (luckily no water in it) I was headed for, with a ten foot drop, I thought I did all that I could and prepared for the hurt that I and the car will have. And now, two days later, I use the term "terminator". I felt the car had its on will. Applying the brake did nothing. I hope this vehicle is recalled because I could of easily not have been viable now.
Reviewed Dec. 9, 2016
The transmission on my 2015 has been recalled. It takes attention to shifting and does not have a positive feel for which gear it goes into. I have driven a new Jeep every 2 yrs. and have been happy in the past. I hate the new electronic controlled 9 gear shift mechanism. Before Fiat got involved the Jeeps were great.
Reviewed Dec. 8, 2016
Simply - I love my jeep. Bought this 06 in 2011, but have never been happier w/ a vehicle before. I've owned a few, even classics. But my jeep can go anywhere, has the power, turning capabilities, comfort and design as well as the stereo system is awesome. My dogs even love it!!! I love my Commander!!
Reviewed Dec. 7, 2016
Great vehicle, has had very few maintenance issues. I have owned three Jeeps and have had terrific experiences with each. The cars have been reliable, durable and gotten me through plenty of varied weather and terrain with no issues. I would definitely recommend Jeeps to anyone looking for a reasonably priced trustworthy SUV.
Reviewed Dec. 6, 2016
It's clumsy, ugly, has far too many problems and was apparently built with cheap parts. This vehicle was clearly manufactured to give regular problems so that the owner would spend as much as possible on parts.
Reviewed Dec. 5, 2016
We bought a jeep from Airpark Jeep in Scottsdale, AZ on October 1st 2016. Airpark finance department told us in writing that Chase Bank was our lender. We received the payment book and promptly made our first payment and set up auto payment to Chase Bank the first week of November. On November 21st, we started receiving phone calls from Ally Financial stating we missed our payment!
We never received notification from Airpark that Ally held the note on our Jeep and not Chase Bank. We never received any loan payment information indicating we had a loan with Ally Financial. We did receive loan payment information from Chase bank so we promptly paid the loan. Airpark discovered there are/were two loan contracts created for our vehicle, BUT they neglected to notify us that they submitted our contract to a new lender.
We continue to get daily phone calls from Ally after we escalated the calls to Ally's management team where they assured us the calls would stop, and they would be working with Airpark dealership's financial department to get this straightened out ASAP. The Dealership financial management became involved after we couldn't get responses or returned calls from our finance contact person. Airpark has assured us this is being taken care of but we continue to receive harassing phone calls from Ally Financial every day!
We now have to wait and field the calls and pray that this mess is cleaned up BEFORE it is submitted to the credit agencies which will destroy our credit!!!!SERIOUSLY?!? We are being harassed DAILY for something we can't control and Airpark Finance department now states it is out of their control. How did they let this happen and NOT notify their client to any changes???
Reviewed Dec. 4, 2016
This vehicle has to be the worst investment that I have ever made. I have had nothing but problems with the Jeep Liberty since I bought it. Within two months of purchase, the water pump blew. Since then, I've had to replace the pump again, the thermostat and head gasket. It is back in the shop after being towed AGAIN.
Reviewed Nov. 25, 2016
Handles well and is solid. I have a liberty limited, get great mileage for the size engine. The company just needs to do a better job for fixing the back passenger window and the driver's seat belt that don't always stay clipped.
Reviewed Nov. 24, 2016
Jeep built to last. Jeep liberty is great on gas mileage being a diesel. It's great with pulling trailers and hauling. Great performance. Been in our family for years. We love it. Does what its name stands for... JEEP.
Reviewed Nov. 23, 2016
Would not stand behind warranty. The driver's side mirror broke when it would not fold as designed. Dealership would not replace. Cost me $487. Called FCA line and all they do is back the dealer so what's the point? Also Jay the caseworker was unprofessional and hung up on me.
Updated review: Nov. 23, 2016
Larry H Miller dealership has resolved the issue to my satisfaction. They stepped up and repaired the broken trans dipstick tube with no charge to me. However, Chrysler Llc would not assist with the repair.
Original Review: Nov. 9, 2016
I have a 2011 Jeep Patriot with just under 35k miles. I took my jeep in for an oil change and the transmission dipstick tube is rusted thru and broke off. I haven't even had to change the trans fluid yet. I called Chrysler llc who said they would work with me but I had to go to a dealership. I went to Larry H Miller dealership who said they would cover the costs of repair but I had to pay $140 for the diagnosis. The part itself is only $40... They are scamming me. I will find a mechanic who is not affiliated with Chrysler. My relationship with Chrysler is over!
Reviewed Nov. 8, 2016
I am writing because I purchased a pre owned certified car and 2 days later a/c had terrible musty chemical smell every time it was turned on. Brought back to dealership 48 hours after purchased, they lied and never told us they had policy where they take car back if within 5 days, instead they jerked our around for over a month and the car was in service 3 times and yet no service, invoices documented. Contacted GM since day of purchase and still no word from him. I have also left numerous messages for serv. mgr. Mike who stated "We want you happy. Call me anytime" and once again, no callback. NOW, FILED COMPLAINTS WITH JEEP CORP., DCH CORP. because this could be detrimental to my health and wife's or any other passenger.
Reviewed Oct. 24, 2016
I have a 2014 Jeep Patriot that has a massive oil leak from the engine valve cover. This is covered in the warranty as part of the powertrain unlimited mile warranty. When I called to make an appointment they told me I had to wait a week for a diagnostic appointment that will cost me $105 and take 24-48 hours. They will not offer me a loaner or rental even though it is a manufacturer malfunction. Then, if they determine that it is covered under warranty their engine technician is backed up for 3-4 weeks. Meanwhile I'm scared that my engine will catch on fire because I can smell the oil burning while I drive!!! I've decide to take it to the mechanic and pay for the repair myself. This is ridiculous. I will never buy a Jeep vehicle again.
Reviewed Oct. 21, 2016
Bought it new from Lester Glenn, Toms River NJ, paid 42k. Was originally offered a year of free oil changes in writing, they never honored them - too much hassle so I just do it myself. Constantly receiving recall notices since 8 months after purchase and to this day (10/2016), Schedule with Cherry Hill Triplex to perform said recalls on several occasions - take off from work and then they tell me they don't have the parts and to keep calling them like it's my responsibility?? This has happened twice so far.
Third time they actually repaired the visor recalled due to possible fire damage. Tried to get leather dash fixed, scheduled a time, took a day off, got there and they said warranty guy was off today, eventually got there when he was in and he look at the dash issues bubbling - signs of peeling with around 20k miles on it, they said it wasn't covered and never even documented the visit. So now I have only 27k miles but exceeded the three year limit so Jeep Corporate says they would have covered it under warranty but not now, they offered a "friendly", "We'll pay the labor. You pay towards the dash @ $800 or something." I spent like 12k extra for all the fancy leather & gadgets and it won't even last 4 years.
Reviewed Oct. 15, 2016
We were stopped at a red light when my 1999 Jeep took off by itself. Even with both feet trying to hold the breaks we still ended up going thru the intersection. Very scary. Then about 20 minutes later on interstate the Jeep slowed itself down to 30 mph when we were originally traveling at 75 mph.
Reviewed Oct. 12, 2016
I bought my Jeep Liberty Jet in 2014 at 21000 miles, is now 33000 mi. In August I was at the Jersey Shore driving on hwy going 55 mi, car dashboard light up then turned off, lost power. I had no control of acceleration pedal - dropped down to 25 mph, was lucky no cars was behind me. I pulled over to shoulder of road. I turned off car engine then turned back on, it was fine then happened two more times.
Another time night interior light came on, didn't go off when I turned off car, did it manually, keyless entry does not work to start car on both keys. I changed battery - first time happened. 2 months after bought car then last month other one don't work. On dashboard gate ajar light does not go off even though flipper glass and lift gate works fine, however I do see when it rains the inside if flipper glass edge inside is wet.
When I turn on headlights when dusk outside my dashboard fades out. Bought it to Jeep dealer in Paramus. They said I need to repair TIPM wire and need rear tailgate actuator repair. They said it will cost $1050. Some of these things happened after the recall of the faulty airbags were installed. Also had a misfire #5 code, had it fixed 2 months ago. This car has more issues than Vogue. Hope Chrysler recognizes there are a couple of people on car complaints.com and other website blogs having same problem.
Car drives ok but I don't feel safe driving it on hwy. This is my second jeep. I love the car. I buy American Trust in the work but who knows where the parts are being made. Spoke to dealer, lemon law, Jeep complaints, blogged, want to let others know they can be in danger, none of their agencies can do anything about this issue. I have no choice but to pay out of pocket for something that looks like it is a recall/defect especially with the TIPM. Going to get it fixed before I get killed by this jeep.
Reviewed Oct. 1, 2016
Let me start from the beginning. I bought a brand new 2015 Jeep Renegade. First week the brakes and rotors had to be changed then week 2 I took in for capless gas tank not letting me fit the nozzle in and an extremely rough idle. They did a software update on it and said nothing was wrong with the gas tank. Next, I take in again because motor is extremely rough and still not able to put the nozzle in without having to fight with the nozzle and force it in. Salesmen and managers all experience this and the extremely rough idle. They tell me the parts are on back order so I take to another dealership who does 5 more motor updates and I call customer care about the parts being on back order and them not being able to fix the rough idle either. She tells me they would overnight the parts. This actually takes a week.
I ask for a rental car and they tell me that there none available because of the long weekend which is a lie so I ask Sarah the customer care lady in charge of my case if I can rent my own and be reimbursed, she tells me yes. I go pick up my car a week later and still vibrates off and on like a week later. At this point I have had it in 4 times for the same issue. The customer care lady would do nothing! She tells me I have to keep taking it in as long as it takes! I was so frustrated by her customer service and the lady at the car service center that I just traded it in and lost 4000.00 on trade in! Their customer case managers are the worse people to have to deal with! And to top it off, they said they wouldn't pay for the rental car because I got rid of the piece of junk and they closed the case!
Reviewed Sept. 12, 2016
I am absolutely astounded that Jeep/Dodge/Chrysler is selling automobiles. I purchased a brand new car in 2015 and it has broken down 9 times, I am going nuts. Dealership does nothing... no integrity... Zeigler Dodge of Schaumburg is a travesty. Chrysler ignores complaints while I ride my bike.
Reviewed Aug. 26, 2016
I bought my 2011 Jeep Liberty from CarMax in White Marsh MD. The night I took the vehicle above 50 mph the roof had a very noisy air leak. I have had the gasket replaced within the first 30 days and there was no noise until two weeks later when it came back even louder. I complained to CarMax who then told me it was a manufacturer's design flaw and everyone (except me and my salesman) are aware of the sky roof's problematic history. I was told by CarMax to take it to a Jeep dealership to have them fix it because they could do no more for me. Really? I have read horror stories online since and some are paying $5,000 to repair/replace the sky roof and it still leaks. Please let me know what options are available to me. Thank you.
Reviewed Aug. 25, 2016
I wanted to write and ask if anyone else has had a problem with their Jeep Liberty suddenly catching fire. I had this happen to me for no apparent reason. No warning lights, no strange sounds, nothing. I was driving along and LUCKILY a driver behind me honked his horn and flashed his lights to get my attention. I came to a stop at a stoplight and that's when smoke and flames started to come out of the vents and fill the interior of the Jeep. I pulled off the road into a convenience store parking lot, jumped out and ran inside. The fire department arrived in less than 5 minutes but my Jeep was a complete loss. I have attached the pictures to show the aftermath. THANK GOD that I escaped but sadly I was left with a pile of ash that my insurance company would only pay a "depreciated value" for the remains...
Reviewed Aug. 13, 2016
My 2016 Jeep Patriot is 3 months old today. Had 11km on it when we left the lot. 2 weeks ago today we were driving on the highway and touched a button on the nav screen and the screen cracked like a spider web. Jeep is saying its not covered under warranty so I'd like to know why I pay for warranty? I'm beyond pissed and I'll never buy another jeep again. Wondering if anyone else has ever had this happen? One lady at the dealership thinks the high temps might have caused it as it was 40C at the time.
Reviewed Aug. 8, 2016
2015 Jeep Patriot Sport 11,600 Miles - I purchased a Jeep Patriot brand new in 7/2015. Today I take it for a oil change and the transmission is leaking where it connects to the engine. I was told the tranny has to be replaced but they cannot tell me "when" it will be fixed. Chrysler and the dealership refuse to provide a loaner. All their customer service people say is "I understand your frustration" and then say I just have to wait. I was supposed to go on a family prepaid, non-refundable vacation tomorrow. GREAT customer service Jeep. I'm sure glad I bought such a reliable, brand new vehicle that you back so well!! What a joke!!!
Reviewed Aug. 5, 2016
2010 Jeep Liberty 3.7 liter engine with 74400 miles on it - I bought my Jeep last July 2015. I have had it in the multiple times for the water pump, heater core, thermostat, misfire several times and now brought it in on Wednesday August 3, 2016. It was loosing fluid out of the overflow so we called and brought it in to the shop and now they tell me that my engine is toast because we blew a head gasket. Nice right.
I still owe money on the Jeep and my husband is disabled and we only have 1 vehicle. How am I going to bring him back and forth to the doctors and I have to work to make money and we don't have a pot to piss in. And I just spoke to Jeep helpline and they said they lend me a helping hand because after 7 minutes on the phone that we don't fit any of the criteria to get help. WTF. So much for Jeeps. I will not ever buy one again. You suck!!! My last Jeep is 16 years old and has 168000 miles on it when I sold it and it still running and never had a problem with it!!! Thanks JEEP.
Reviewed Aug. 2, 2016
On May 19 I was told I need a transfer case which would be covered under warranty. It is now August 2 and I am being told it will still take another week. I can barely drive the car. I've been told repeatedly that it would be in on a certain date, only to have the date slip week by week. I now understand why they refused to give me a tracking # the last time I called. Each time they pass me to a different case manager. I am convinced that Chrysler just doesn't want to do warranty service.
Reviewed July 22, 2016
While I was driving my 2014 Jeep Patriot with 32,900 miles on it and this is what happened 7-20-16 (see pics). I purchased this vehicle 4-28-16. Dealer says 4-5 days before it will be serviced. This is a serious problem!
Reviewed July 15, 2016
My car has broken eight days ago, and it was towed to the nearest dealership at that time (Nielsen East Hanover). So far, even after several contacts with the dealership and with this customer service, I have no information what is wrong with the car and why I was not provided with a loaner. This is a leasing car, I am paying for it, and my next bill will come with the same amount, even after these days that I am not using it.
I have now to commute my daily 60 miles walking 25 minutes to the train station to catch a train. I have to ask my neighbor to take my child to the day care. I have a hip replacement and have to walk distances that I should not have to... because I LEASE A JEEP!!! I am paying for this leasing!!! The dealership tells me to ask a loaner to the Customer Service. The Customer Service tells me that it is waiting for the dealership to decide on whether they will give me a loaner or not. And yet, no information about when the car will be fixed. Is this the way JEEP treats its customers? I've never felt so frustrated and disappointed before, to the point that I decided to get a lawyer to help getting my rights.
Reviewed July 6, 2016
I was on my first trip to enjoy the fall color on my jeep which at that point had 20k miles on it and found a good spot of highway and felt like using the cruise for the first at a 65 mph speed limit road. When I set it at 65 mph, it was driving smoothly then suddenly it accelerated with a sudden boost of power and picked up speed. I was amazed and intimidated, had to immediately get the car off cruise as it went as high as 70 mph. I have called the dealer and asked him a lot of time after being put on hold for minutes to be told that it was just a one time occurrence and will not happen. I am not satisfied with the explanation that I got and have decided never to use the cruise control again and would advice the same to all traveling with family.
Reviewed June 30, 2016
is stated in the documents, you put away after purchase and never at till you need service. "Oh we notified you." So they claim that it was to expire. Check your warranty papers. This is bad business. Chrysler has found a way to back out of its commitment again. My vehicle was in for service in Dec 2013, my five years would of been 3 months later. Someone at dealer should of mention. Now that I need the warranty it has been VOID. Thank you.
Reviewed June 28, 2016
My hitch was inspected by a jeep dealer in peebles, ohio... it was very rusty. Later in day, I tried to hitch a small boat to the hitch, and it folded to the ground. When I told the inspecting dealer, he said the only criteria was measured how far from gas tank, hitch protects it, no strength. Called Jeep, no help.
Reviewed June 26, 2016
I have a 2015 Jeep SRT bought in the dealer Flagship in Bayamon, Puerto Rico in April 2015. The Brembo calipers clear coat started to peel off around 9,500 miles and one year from purchase. I went to the dealer and after waiting several weeks for a response with no success, I had to contact them and they informed me this is an aesthetic issue that warranty would not cover! I tried to appeal that response but have never been able to get above the dealer level. I have tried every means possible, avoiding to go to the Puerto Rico Consumer Affairs Department, but the experience with Jeep-Chrysler's customer service has been the worst I have had in my life.
Upon research in the web I found that this is a very common problem to SRT owners and the feeling is the same; Jeep-Chrysler does not want to be responsible about this manufacturing issue and they avoid covering it under warranty. This is an SUV which base price is $65,000 and here in Puerto Rico, taxes included, is almost $80,000! It is incredible that a vehicle of such a high price has such a poor quality material and manufacturing in a part that is one of its main visual attributes. Anyone knows that this part is exposed to high temperatures and Jeep-Chrysler engineers should know better. I wish there is something that Consumer Affairs can do to help us Jeep SRT owners with this issue. I will be exploring the possibility of a class action against Jeep-Chrysler, among other causes of action for this abusive and elusive warranty scam.
Reviewed June 6, 2016
I purchase my vehicle with 33k on it 3 weeks ago. It is in for service for the 3rd time (I haven't even made a payment yet). 4 times now the transmission drags when leaving a stop and then clunks into gear. Before the 2nd service visit, I was driving down the highway and a loud alarm went off (not a ding or a chime) and there was something red on the display but it was gone before I could read it. My heart was jumping out of my chest as I was in rush hour interstate traffic and I thought it was going to stop. No codes the 1st and 2nd time so nothing was done. This time there was a body something code and waiting to hear on that today. At close to 36K I am concerned that I am entering the time when I start to have to pay for these services. I feel like I am being pacified at this point with no resolution to the issue.
I mentioned all of the similar concerns reported on the internet and was told ''you can't always believe everything you read''. My response was "I am not lying about what is happening and I find it pretty interesting that others would report the same exact issues if they weren't having them." I have filed a case with a LEMON LAW lawyer and just opened a case with JEEP/CHRYSLER directly. I love how it drives and looks but not sure how to rank the value. At this point it is going to cost me tons to repair down the road.
Reviewed April 27, 2016
I have purchased a brand new 2016 Jeep Latitude. 900 miles in, I notice a high pitch noise coming from undercarriage. When I shift into neutral the sound goes away. I took in to the dealer in fulton missouri for service on the issue. They clearly could hear the noise but the diagnostic machine shows no issues. They called Chrysler corp. Chrysler told them that they were aware of the problem but do not know what it is, they are working on it. They said there is no fix as of now and the dealer has just sent me home with this defective vehicle. I'm reporting this because I want others to be aware of this problem before they run down to purchase this vehicle. Basically they want me to just drive it until whatever is wrong breaks all the way down. This is my first new vehicle, I'm not sure really what to do.
The fulton dealer is willing to take it as a trade in but they are trying to talk me out of that and finally took me to a 2015 with close to 30,000 miles on it as I wonder why someone traded that back in, hmm, maybe it had transmission problem too. They also offered an extended warranty on the problem. My thing is I have bought a brand new vehicle with a problem that more than likely is going to have more problems! I'm wondering if anyone has one of these vehicles with the same issue, or perhaps I've purchased what will become a lemon for sure.
I've seen the transmission problems here on the 2014 and 2015 models. It looks to me like Chrysler has had this problem for a couple of years and I don't understand how they don't know what is wrong with their product. I paid 28000.00 for this vehicle and I will lose a couple thousand dollars if I trade it back in as it now has 1041 miles on it. I wish I would have seen these complaints before I went with a jeep product.
The problem is I do like the vehicle, I took a long time to decide on this thing and went with what I liked best. Again does anyone have this vehicle who has not had any problems at all with it. I'm willing to trade for exact same one if there is a chance I've just picked a bad one in the bunch. I do think these corporations should not be able to stick you with a defective product right out the gate. I do understand there is a lemon law, but it has to be in many times for the same thing and as of now there is no record of a repair because they don't know what to repair! Very upset about my first new car experience.
UPDATED ON 04/29/2016: My 2016 jeep Latitude is a 4x4. Like I said the high pitch noise goes away if the vehicle is shifted into park or neutral. With the vehicle in park, when I turn the 4x4 knob from auto to snow etc. I hear the high pitch ring shortly as it is switch into diff 4x4 options. Vehicle is still in the Park position. This leads me to believe this problem is in this 4x4 switch. I returned to the dealer to let them know what I had found. They said they would make a note. I also told them I had never in my life taken a vehicle into a mechanic who came out and told me "yes there is something wrong with your vehicle but we don't know what it is" and still could not believe Chrysler Corp mechanics don't have a clue.
Perhaps they should hire me, as I have given them more info on the problem than they have given me. I also told them I have gone to the Ford Dealer here in Fulton and found they have a Chrysler lot in Illinois and are willing to take this vehicle in as a trade on a new vehicle with 3 miles that has no 4 wheel drive options on it. That was my request - get rid of the 4x4 and get rid of problem. Again I would like to know if anyone is having this issue with a 2016 Jeep latitude. I left the Fulton Chrysler dealer and within 20 min or so I was being called by a salesman.
Now mind you the salesman calling me is not even the one who sold me the vehicle in the first place. He ducks me when I go in. So salesman calls me and says "we don't want to lose your business" and to give them a chance before I trade in to ford. I tell them I want a new vehicle with the same low miles. That was 20 miles when I purchased it the first time. I understood I had 1041 miles on this one but I was removing the add on of the 4x4 to a fwd instead. I still wanted the v6 option and they could even drop the 8.0 u connect. These 2 add ons equal a little over 2000 dollars. I was interested in a even trade out. Or they could just purchase this vehicle back from me.
Well that statement got a stutter from the salesman. They call me back maybe 45 min later. They tell me they have good news and bad news. The good news is they can even trade for a model that has no v6, no power seat, no 8.0 uconnect. No 4x4. Or they can give me exactly what I want - no 4x4, no 8.0 uconnect, I'll have power seats and v6 engine but it will cost me 2995.00. Oh and they will give me 25000.00 for my trade in. Which I paid 28000.00 for. So Ive lost 3000.00 on the price, I've dropped over 2000.00 in options and they want another 2995.00 to do the deal. Does not sound like a deal to me. I still have my vehicle and am waiting on Ford Dealer to call with their deal. Still don't know what will happen.
Reviewed March 2, 2016
Fuel blow back is well documented on the internet with Jeep and Chrysler models. Recalls have been initiated on some models, namely 2007-2009 Wrangler but the problem has not resulted in mass recalls. This is clearly a huge safety and liability issue for Jeep which could easily result in bodily injury, death or large loss of property as result of what is clearly a manufacturing defect. The check valve for the fuel system unlike other cars is not located in the fuel filler tube, it is in the tank itself. The cost to diagnose the problem was $146.50 and the cost to repair (replacing the entire fuel tank) is $1370.81 for a total out of pocket expense of $1517.31.
The car is a single owner purchased new with only 28k miles. Fuel tanks are meant to last the lifetime of a vehicle where no collision or other mishap has occurred. There is nothing a consumer can do to mitigate, meaning no means of servicing or maintenance should be necessary. Waiting on a certain number of specific complaints or a class action lawsuit to address a problem is unacceptable. DO NOT BUY A JEEP OR CHRYSLER PRODUCT.
Reviewed March 1, 2016
I have had NOTHING but problems since I purchased a Jeep. RECALLS that do NOT HAPPEN, years pass, then they supposedly fix it and soon afterwards you have major problems. The p41 recall is a joke and a scam. They never had the proper part to fix the problem. They were getting a lot of complaints and having to pay for rental vehicles for people who complained to their attorney generals. Then they lie to you and tell you the part is available when it isn't. When you catch them in their LIE, they back off and wait a few months and then tell you the part is available. Shortly thereafter, your starter is fried??? This company is evil to the bone and if you are a FOOL...then go buy a Jeep.
Reviewed March 1, 2016
Cannot drive in rain, are it stalls, & lights inside & out act up, problems with brakes, inside seat parts broke, speed sensors blow abs system!! Problems front ball joints, cvc boots. This have been going for 3 years!!! SICK OF IT!!
Reviewed Feb. 25, 2016
Purchased Jeep used in 2011. In 2013 shifter plate failed. Required purchasing full shifter assembly to replace plate-cost $650+ plus labor. Total around $895. After another 20,000 miles, the same plate failed. This time the assembly part was $725. With labor totaled $954. Totally dissatisfied with that manufacturer design. Will never consider another Jeep as long as they use that design. Chrysler Jeep has no recall on this item, but they should. Customer service rep was very nice, but they don't do a recall unless there enough complaints. With the part being so readily available they must get a lot of replacements requests. Need more complaints.
Reviewed Feb. 8, 2016
So I have a 2012 Jeep Patriot that at 107,000 miles dropped the tranny. It had a 100,000 mile warranty. I brought it into Macdonald motors in Bridgton, ME at 87,000 miles because it was acting up. They told me it was the spark plugs, not the transmission. It's the junk CVT, so I changed the plugs thinking I just wasn't used to that style of tranny. Helped with the skipping but not the hesitation and dead spot on take offs. In June we were getting ready to head to Moosehead for vacation and it started getting worse. I drove it right over to them again and asked to have it looked at before we left in case I needed to leave it. They sent a guy out, he drove it and said it was fine. This was still during the warranty period. They never made a record of it. Less than 10,000 miles later it completely quits, failing every test they can do.
At this point it is now out of warranty- amazing how that happens isn't it. Because it is over warranty and Macdonald motors doesn't show multiple complaints on it, I am stuck with the entire $4000 bill. There was obviously something wrong with it the whole time and Macdonald was avoiding the warranty, with jeep playing right along. Between me, my inlaws and my father we have bought 7 jeeps since 2000. There will not be another. I suggest everyone avoid Chrysler products, especially jeeps, and do not trust Macdonald motors. Your warranty means nothing.
Reviewed Jan. 27, 2016
THE ACCURATE PART - Purchased in November 2015 2005 Jeep Liberty Renegade. 1/22/16 in the evening, my 16 year old son had JUST gotten off the highway and was coming into town (at 25 mph thankfully), felt a jerk and heard a noise. Pulled over immediately. Bottom line, the control arms were rusted the whole way through... recall issue. I called them and they said they would pay for tow. I have tried relentlessly (sometimes nicely and sometimes not so nicely) to get them to pay for the 2 day rental that I had to pay for while the truck was in the shop. They said they wouldn't because it was outside their "parameters". THE FAIR PART - Buyer beware, check recalls etc BEFORE purchasing.
LESSON LEARNED (for both me, my friends and my 16 year old son and anyone that will listen to me) - NEVER buy Jeep Chrysler. They may or may not (typically not from what I am reading) provide you with acceptable customer service. The inconvenience is typical, that's life. But for me to have to pay out of pocket for their subpar equipment... not acceptable. The local dealership was friendly and as helpful as they could be considering all they really needed to do was fix the recall item (I did have them repair another separate issue at my cost). They were quick to get it repaired. I dealt with Aaron and thought he was professional and friendly.
Reviewed Jan. 13, 2016
We have an 2010 Jeep Liberty Limited with a Sky Slider Roof that from the time we bought it used has been nothing but trouble. We bought the jeep two and half years ago from a Chrysler dealer. It was warrantied and after a week and half of ownership we took it in and had the roof checked out. It would not slide open from the back and a made a clicking noise. After much complaints and phone calls the dealership had it repaired but it took at least 1.5 weeks for the repair of roof because they didn't have a person that knew how to fix the problem. The noise is so loud that you can't enjoy your radio or conversations. The dealership said they did the repair out of courtesy and that I would had to pay over $1500 for the repair. Now, the roof is broken again and will not close all the way!!! I have been looking to find someone who knows how to fix it but no one will touch them. These roofs should be on recall!!!
Reviewed Dec. 4, 2015
I purchased this 2007 Jeep Commander when it was 2 years old. It still had a factory warranty. It has been nothing but a piece of garbage. This is by far the worst vehicle that I have ever owned, or that anyone I know has ever owned. Nothing but a pile of troubles. Windows never worked right, sometimes they went up, and sometimes they get stuck (elect). Water leaks through the sunroof tubes because of poor design. They need to be cleaned out twice a year or my car will be soaking wet and leaking from the handles and down through the doors to the floor. When heater turns on, makes loud squealing sounds, and to turn heat off you have to hit the ac switch. Seats also had bad wiring and would not adjust back and forth.
I do regular maintenance on my car every three months, and my vehicle is garage kept. Ever since I had this Jeep, it stalls, won't start on first crank intermittently, shuts off while driving, and windshield wipers work when they decide to go on for no apparent reason. When I take it for service, no one sees anything wrong with it. No codes, no problems when test driving. Everytime I get this Commander out of the garage, two months later it is being towed in for another problem. In the last 15 months, I have had to replace the oil pan (really??? Rusted completely through), water pump, fuel pump, leaking transmission lines (poor design, rubbing together), crank sensor, and NOW to my amazement the ECM.
Really??? I want to puke. Got to fix it, so that I can get rid of it. Because I NEVER want to look at another Jeep/Chrysler product again. I really hate the fact that someone else has to get this money trap junk. Because that is exactly what it is!!! When this Jeep hit 100,000 miles, which was 15 months ago, it has proved to be moneymaker for Jeep parts and labor, and a real unreliable vehicle for the owner. Let's not forget all the electrical and design problems it has had from the start. I am still at a shock about the computer system going bad. Yeah 1400.00, that never should have happened!!! I cannot wait to get it fixed and get it out of my name.
Reviewed Nov. 1, 2015
This car is such a lemon and even worse. FCA never would honor even the basic warranty. I owned this POS for 8 months and was overjoyed when I was able to trade it. The transmission is the worst shifting vehicle ever and it was useless as a 4WD because the transmission would overheat and disable 4WD every time it went off road. Nine trips to two different dealers and they just repeat the BS phrase of "Operating as Intended" and "Can't duplicate the problem". The car is dangerous in traffic and breaks down off road, a total disaster. I will never buy a Fiat Chrysler again and think this corporation should be prosecuted for out and out fraud for not honoring warranties. Customer Care is just a time wasting charade that goes on and on for months.
Reviewed Oct. 20, 2015
I purchased a new Jeep Patriot in June of 2010. I used the car to commute to work for about 10 months before changing jobs to work from home. For four years, the car was driven very little and at the time of this review it has less than 33k miles on it. I noticed a loud noise anytime the clutch was not engaged so I took it to the dealership. It turns out vehicle, at 33k miles, needs a new transmission, and of course, the powertrain warranty expired 4 months ago. "Linda" from Jeep customer services "fully appreciates my concern" particularly regarding the expense ($4800+). She "appreciates the opportunity to review your request", but... you know how the rest goes. My recommendation is not to fall in love with these cars, and definitely don't purchase from a company that doesn't stand by their product.
Reviewed Oct. 4, 2015
I purchased my Jeep Grand Cherokee Eco GC Diesel in September 2014 and since then I have had multiple issues. Check Engine light constantly goes on and they say it needs to be updated when serviced... Well service doesn't do this regularly. Filled up my DEF with the same stuff I always fill it up with and all of a sudden when driving home it states "Incorrect DEF fluid. See dealership." Then all my lights start to flash and I get a message that says "Engine will NOT restart in 175 KM." Well it's Sunday and no freaking dealership service department is open. Not impressed!! When you buy a $60,000 new vehicle it should not have issues like this.
Camrose and Sherwood Park dealerships: When I bought from Camrose dealership they never even told me it needed DEF so just about ran out. Also when I asked if I could get the oil changed anywhere they said yes... Well guess what? You can't. You can only get it changed at a dealership as they do not sell the filters to anyone BUT the dealerships.
Took it into Sherwood Park dealership to get it serviced and have the updates done and guess what? They charged me an outrageous to get the oil change and then never even did the updates. Asked them to do the updates and they said I would have to book an appointment with the service department. When I went to book an appointment they didn't even know what I was wanting when asking for them to update the computer system. Thirdly Asked them to clear the check engine light so I could at least use my command start and the Techs there didn't even know how to do this. Super frustrated with my Jeep and both dealerships.
Reviewed Sept. 30, 2015
I own a 2009 Jeep Patriot and my transmission went out. Since I bought it new and it came with a lifetime powertrain warranty, which includes the transmission, I didn't think getting it repaired would be a problem. Little did I know that in order for the warranty to remain effective, you must have the transmission inspected within the first 5 years of ownership. That little fact was never revealed to me even though I have had all required maintenance performed by the dealership. Has anyone else had this problem and what was down to resolve it short of paying for the repair - which is going to run $4,200.
Reviewed Sept. 24, 2015
Ground squirrels chewed through the wire to my horn and I took my Jeep in to the dealer. They said the warranty did not cover the repair job, and said it would take 1 and 1/2 hours to fix. The Jeep Sat in the lot for 45 minutes before they said it was ready and charged me 150.00 dollars to fix the horn wire. I told them it should have been covered and that I would let their competitors know that the Mighty Jeep is not rodent proof! They laughed and took my money. I had a GMC Sierra for 17 years and never had any rodent problems. I think Jeep has a design problem. I looked into rodent problems online and found this to be more common a problem that most would think. Will wait for the class action lawsuit to get my money back! I have a receipt of the transaction, have contacted Jeep with no reply yet. I also contacted GMC, Chevy, Toyota and Ford. So far GMC and Chevy have responded. I thought they would be interested in Jeep problems.
Reviewed Sept. 17, 2015
Brand new car and after one month of driving the A/C shut off. It happened twice. Went in shop, no solution. It would not lock, went in shop, fixed. Seat belt lights came on and 4x4, transmission also. Car has been in shop for 17 days. Not fixed yet.
Reviewed Sept. 6, 2015
Jeep Grand Cherokee 2008 Paint Peeling - The paint has hundreds of tiny cracks. The cracks turn into blisters and break then rust. The car is in great condition with 65k miles. This is a manufacturer defect. I will add pictures soon.
Reviewed Sept. 2, 2015
2011 Jeep Cherokee Headliner Fire - August 20th I was driving near Maryville, Tn. when the headliner started burning and filled the vehicle up with smoke. I pulled over and jerked the headliner down and saw flames. I was able to get the fire out and get the vehicle home. A lot of things do not work now including turn signals and wipers. New fuses do not help. I called the local dealership the next day and found out that Jim Codgill Dodge in Knoxville did a recall repair on a recall concerning headliner fires. I took the car to Jim Codgill and got the run around even though they did the repairs. They told me I had to call Chrysler. I spent three hours on the phone with Chrysler and finally gave up and went home. End result - nothing has been done to date.
Reviewed Sept. 1, 2015
My name is Joseph **. I bought a 2015 Jeep Renegade and in 4 months this vehicle has let me down. Once, the door locks were not locking and the alarm would come on. Second time, I went to a AT&T about 1 hr from where I live, after going back to my Jeep it would not start. Then I called through the assist button and no luck, no answer. Two hours after tow truck came and took me to get nearest Jeep dealer Firkins in Sarasota. At that time they were closed. Then I had to call a taxi to take me to the airport so I can get a rented car so I could have gotten out from this stranded situation. The next 2 days I had to miss work because I was told that they will try to fit me in so I could get my Jeep and etc. I am a loyal customer and I felt like Jeep just drop the ball and wouldn't never recommend or ever go back to Jeep. This Jeep was bought at Greenway Jeep in Orlando and the people who works there do not care about customers.
Reviewed Aug. 30, 2015
I have a 2008 Jeep had 53,000 miles problems after problems after problems - front ABS brakes, speed sensors crank sensor, CV boots front problems, inside parts!!! The dealer they have, helped in any way they can!! My advice do not buy a Jeep Patriot!!! To me it's a safe jeep!! BEWARE!!!
Reviewed Aug. 21, 2015
I've noticed when I get into a Jeep Patriot (this has happened in 4 separate Jeep Patriots) that my mouth starts to taste like cotton and I have a hard time breathing. So far, I have not found anyone that has had the same experience as me. My friend who purchased a Jeep Patriot said he noticed it a little bit but nothing severe. My boyfriend then bought a Patriot even after I told him of this side effect (smh). Instantly when entering the vehicle, I start tasting this cotton taste in my mouth and my throat starts to close up. Now I know there is a certain chemical either in the AC used in this vehicle or the powered plastic they use for the dash. Has anyone else experienced the same issue? I've searched the internet high and low to see if anyone has this problem, and I haven't had any luck. Are there any latex products used in the making of this vehicle? Please, if anyone has had the same allergy or knows what the cause is reply.
Reviewed Aug. 13, 2015
Just bought my 2012 Jeep Grand Cherokee this March. Since then my radio keeps going off and on and my light for my airbag is now going off. Anyone else having these problems?
Reviewed Aug. 13, 2015
After the hitch recall was conducted I have lost capabilities of my vehicle due to the manufacturer (JEEP). I bought a 2006 Jeep Liberty CRD delivered by Jeep with a trailer hitch and wiring. The tow rating of 5000lbs was the only reason the jeep was purchased with the benefit of a diesel engine for better mpg. I was informed by mail a recall was necessary to prevent damage to the fuel tank and fire in case of an accident. When I asked the service manager at Ourisman Jeep in Clarksville, MD, I was told the N46 recall consisted of an inspection of the installed hitch and a possible replacement hitch if the original failed inspection. I was told there should be no other issues. When I got the Jeep back, I was told the hitch was replaced and I was "good to go".
While waiting on the Jeep, I read the paperwork which stated my vehicle did not come equipped for towing (it did come equipped for towing) and that I could not tow with the hitch that was now installed. I asked about this and was told by the service manager at Ourisman it was just legalese to cover their butt and not to worry, tow as before. I became concerned as I use the Jeep regularly to tow and have not used it since as I am concerned if the tow hitch Ourisman installed fails I will be held liable as Jeep says I cannot tow in the paperwork.
I emailed jeep and received the following: "Thank you for contacting the Jeep Customer Assistance Center. We regret to learn of your concerns regarding the ability to tow with this new hitch. We regret to inform you that we are unable to diagnose or advise if your vehicle is safe regarding if you can tow with this new trailer hitch that was installed. There are too many variables involved and a detailed inspection of your vehicle is required for proper diagnosis. If you choose to use the new hitch for towing, you are responsible for any damage it may or may not cause."
Based on that I wrote back asking why I went from a vehicle that could tow to one that couldn't and why it wasn't mentioned previously. The response was: "We reviewed your concerns further in regards to obtain further clarification on if you are able to tow with this new hitch. FCA US LLC and the National Highway Traffic Safety Administration have agreed on this repair action. The repair procedure set out by FCA US LLC meets these requirements that were set out by the National Highway Traffic Safety Administration. The trailer-hitch assemblies installed as part of this campaign are intended only to provide rear structural reinforcement. Hitch-balls were not to be installed and customers are not advised to operate their vehicles with exposed hitch-balls. We apologize this information does not assist you with your concerns; however, we must stand behind our decision to advise you not to tow with this hitch."
I am unsure who else to actually contact as the manufacturer and the dealer have now basically stolen from me the only reason I own the vehicle. I also don't understand how they would replace a hitch when I told them I use it for towing and later say it wasn't their call. I did email the BBB, they should respond in 30 days. I contacted NHTSA and received this in response: "Thank you for contacting the U.S. Department of Transportation's Vehicle Safety Hotline Information Center. For recall inquiries on your specific vehicle, safety seat, or other equipment please contact the manufacturer. We hope that you find this information helpful. However, if you need additional information on our services please feel free to contact us at 1-888-327-4236."
I started out just wanting the jeep back to where I can tow. But since Jeep refuses and is saying that it was approved by NHTSA to get lost or at least that's what the last email from Jeep seems to say, I don't want it anymore as I can't use it. Now I think based on the paperwork I likely can't even sell the jeep to anyone planning to tow as even though it was rated to tow it now has paperwork saying not to. And even had Jeep offered to buy it back and give credit toward buying another Jeep/Chrysler/Dodge I won't. I won't buy another Chrysler product after this.
This has completely turned me off the Company, even though I have been a lifelong Mopar Enthusiast, having owned a 68 Roadrunner, 87 Ram and a 2002 Quad Cab Dakota that was one of my previous tow vehicles. So now I have to begin a search for another vehicle that meets the need the Liberty was filling so I can have a vehicle to tow with; the ideal being a small 4x4 with a tow capacity of at least 5000lbs. And find a way to sell or trade the Jeep as I cannot justify continuing making payments on a vehicle I cannot use due to the fast one pulled by Jeep.
Reviewed Aug. 7, 2015
I purchased a Jeep which turned out to have a tpms warning light on. Took Jeep to Turnersville Jeep who said it needed a new wireless control module. Agreed to have them replaced the wireless control module for 263 dollars. Picked up jeep after service department was closed only to find tpms light still on. Took the jeep back to Turnersville Jeep and they had it for two more weeks and still couldn't fix problem. Decide to try a different dealership to see if they could fix it. Pellegrino Jeep had car for over a week with no success. I can't believe a car that they made they cannot fix. Such an annoying problematic. I forgot to mention that the accessory position does not work and they couldn't fix that problem. I'm at my wits end. Can anyone fix these two problems?
Reviewed Aug. 6, 2015
I purchased my 2008 Jeep Liberty in 9/2011 - 18,000 miles. I have had consistent problems with the sky slider roof, which is now being held on by duck tape. It will not close at all. Sounds like I'm in a tunnel driving. The noise is deafening. It's came off track before and I got it back on track, but now it won't close or open or nothing so using duck tape is my last resort. I can't afford the ridiculous price of getting it fixed. Tempted to glue it shut. This is very annoying and not my first time as a jeep owner but it will be my last. Someone needs to do something. This could cause major damage to anyone driving behind me as it has come close to flying off. I can't get it to close at all and now I have water damage beyond repair to my interior. So much for jeeps.
Reviewed July 30, 2015
I am 65 years old, and purchased a 2007 Jeep Liberty on June 12, 2014. I had no idea of the fuel tank installed behind the rear axle. Prior to purchase, I had done a CarFax report that revealed no recalls. Shortly thereafter I received a notice of recall on the trailer hitch and waited 9 months for the replacement hitch to be available and had it replaced at the Chrysler dealership. No one ever told me about the gas tank mounting behind the rear axle and that 75 people had been burnt to death in rear collisions. Now I am stuck with a vehicle I still owe $8000 on and no one wants to buy. It is sad that our National Highway Traffic Safety Administration and Chrysler don't care about our safety and that a band aid of a trailer hitch could protect lives from a fuel tank explosion in a rear end collision over 40 mph.
Reviewed July 21, 2015
I called last week to simply find out a price on a vehicle. I spoke to Trevor who kept me on the phone for 20 minutes trying to get me to come down there to purchase this same vehicle. I told him there was no way I was driving 4 hours to be disappointed and come home with nothing. I've had over 12 vehicles and I know how this operation works. I told him about my proposal I have with a dealer here and the price they were giving me for my trade. They unfortunately didn't have the color jeep I wanted. He guaranteed that he could get me to a payment of $300 or under. I still said I don't believe it and will not drive there until I know you can sell this vehicle for this amount and that I have it in writing. At this point he said even if we lose money we want your business. I told him I'd call Monday since I'd be away all weekend. In the meantime my friend Greg also called and spoke to Trevor about numbers and he promised he could get us there.
So last evening we made the 2-hour one-way drive to find out it was all a lie. The numbers were way off. You wouldn't give me the discount promised. I left absolutely devastated. My suggestion to Trevor and the rest of your team is not to make empty promises to prospective buyers. You wasted 5 hours of driving and caused a lot of heartache. I will never recommend anyone to your dealership. As matter of fact, I will tell everyone I know to steer clear. I will be writing a letter to Jeep corporate customer satisfaction on how no one there would take any responsibility for their dishonest actions and misleading representations over the phone. Especially with a new salesperson they have on staff that is representing them. They promised $11,500 for my trade and $2300 in rebates. We got there and they would only discount the jeep $1165 and would only give me $10,000 for my car.
Reviewed July 17, 2015
Where do I begin? I bought this Jeep brand new and outright with 36 miles when I drove it off the lot. It was great until 40,000 miles I had to replace everything in the front end. Mind you this vehicle is not used for off road. It is used for basic daily driving to and from work, errands, etc. After that was replaced I made a turn only to have scalding hot water pour into my driving foot while wearing sandals. I took it back to the dealership and asked to be notified of the problem before it was fixed. I was not called until the end of the day when I was told to pick up my vehicle. I was then told it was a clogged AC unit and was charged $300. They did the work without my consent. The troubles kept coming after that! About a year ago while driving down the road, my car began to violently shake with my daughter in the vehicle with me. My tie rod broke while driving about 40mph.
Luckily I did not crash and was able to gain control of the vehicle and pull off the road. That makes the second time things in the front end were replaced all before 100,000 miles. I am now over 100,000 and no longer have a warranty. Two months ago I paid 1,000 for engine issues. My traction control light is always on, now my check oil light is on and dinging over and over while driving. There is a sensor failure that informs the car of the oil pressure. I have plenty of oil. Then I went to leave for work and my Jeep would not release the shifter out of park. Upon research this is an electrical issue where the transmission does not recognize the brake is being pressed to release the vehicle out of park. I was finally able to get it out. My blower motor for the hot and cold air does not work and needs to be replaced.
I also have paint bubbling up right above the windshield and the roof of the vehicle. Not sure if this is related but in New England winters like this past one where we have a ton of snow and ice I have water that leaks into my interior light and comes through the light. So basically my car sucks and I thought I would at least be able to get two more years before I had to buy a new vehicle but this is not the case. I am having more and more issues! So from 40,000 to its current 119,000 this car has been nothing but a headache!
I am so disappointed and so badly want to call Chrysler and tell them all the issues I've had in a basically brand new vehicle (I know it's not now but at 40,000 it still was). I've owned many Jeeps over the years and I will not be purchasing another Jeep!!! I don't feel safe even driving to work in this POS!!! It looks nice on the outside but just ask me about the anxiety, stress, headache and money this vehicle has cost me and you won't think it's so nice!!!
Reviewed July 16, 2015
I purchased my jeep in February of 2015 from Mancari's Chrysler in Oak Lawn, IL. My experience with the purchase was horrific, as they sold me a 2 wheel drive for the price of an 4X4. Tried to tell me I had an 4X4, but my insurance company stated that according to the VIN it was a 2x4. They argued with me back and forth before they finally said the insurance company was right. You would think they would give me a 4x4, no, they did not without me having to put an additional 2 thousand dollars down on it. Okay, I did that. Got my 4x4 and moved on. Then I get the recall notice for R01. Took it in of course and afterwards, the Jeep did not drive the same. A lot of jerking/coughing going on. When I stop at a light, and when the light turns green, I go forward, the Jeep stalls before it would go. Same thing occurs when I make a turn. It could cause someone to run into me from the back because the Jeep stalls.
Okay, took it back in, but then I got the recall for a R05. So while getting the second recall done, they were going to look at the issues I explained as well. When I left they said they looked at it and all was fine. Well everything was not fine, it continued to do the same thing. Took it back. They tells me that my 9.V engine is causing the Jeep to do that, and that is the way it is and nothing is wrong with it. On the way home, my entire dashboard goes dark and the ceiling light keeps popping on and off. The next day the check engine lights comes on. Took it back in, but to a different Jeep service department. They had it all day, only to tell me nothing was wrong. That was two days ago. Today while driving to the train station, my check engine light comes on again. WTF!!! Jeep is a piece of JUNK. Please DO NOT PURCHASE A JEEP!!!
Reviewed July 9, 2015
Bought a Jeep patriot in 2012. All of the plastic on interior was just hanging due to plastic clips breaking. Took to dealership because of skipping and poor acceleration from stop in automatic. It whined and smelled like something burning while going uphills and even in lower gears struggled. Occasionally, when I would start car, it would sound like it was going to throw motor through the hood. Their tech told me that they just have crappy transmission and it would get worse with time and mileage but said they couldn't do anything about it because "technically" there's nothing wrong with it. Traded Jeep in and couldn't be happier! Will never own another Jeep or Chrysler product again.
Reviewed July 8, 2015
2014 Jeep Cherokee Limited - Never liked how my transmission shifted but was told by salesman that is how the 9 speed reacted. Received recall in April 2015 for PCM and TCM. Had the updates installed. Informed Jeep dealership there was an issue with my tranny. Made appt on Jun 25, 2015. They couldn't verify my concern but would note it as such. Stated they did install a new flash update. On July 1, 2015 I was stopped at an intersection. Light turned green, partway through intersection my jeep came to an instant stop. My park sense, ignition, and crash warning lights went off as well as my transmission. I could not get my vehicle started. After several attempts it started and as I shifted to drive I heard a loud clanking sound. I was able to hobble the jeep to the dealership.
As of today, July 7th, they have ordered a valve body and transmission wiring harness. My vehicle has less than 9000 miles. The instant stall could have caused a serious accident with the potential for a fatality. Thank goodness it was during early morning hours. I am very frustrated as Jeep knew there were issues with these transmissions yet they placed them on the market. I still owe several thousand dollars on this rig that I now fear will continue to have issues. I do not know how long it will take to receive the parts and complete the repair.
Reviewed July 1, 2015
It's hot in Henderson, 110 in the day time. Sometimes the airflow gets stuck on the foot vent setting and will not cycle up to the vents that blow on your face, Not all the time only some times. Currently the dealer is stumped. Bought the car new in 2013. 35,000 miles on it so still under warranty. Has this happened to anyone else?
Reviewed June 28, 2015
Jeep vibrates at 2200RPM 58MPH. Automatic transmission starts in 4th gear and gets worse as speed increases [like a tire out of balance]. Many lame excuses but no fix.
Reviewed June 27, 2015
Roof Side Rails Ripped off. I had one surfboard on the rack. Mounted in the correct upside down position. I was driving appx 65-70mph and side rails ripped out of the sheet metal in the roof. Luckily no one was hurt. My $1700 board was demolished. This is unacceptable.
Reviewed June 26, 2015
I bought my first jeep February 2014, since had one recall. Been to the dealership for same issues several times. And driving off the dealership, same problem is there. The vehicle changes from auxiliary, to the xm radio, to regular FM radio. The car also while is parked and gears are changed, it makes a sound. Right now, I'm sitting at the dealership where services are given. Spoke to the person dealing with my case, explained my concerns, told her needed a case number, said I needed the manager whom is not in. I'm extremely frustrated, freaking out. My job doesn't allow me to take time off for this type of issues. To make matters worse, I been having this issue one month in after getting the car and just now manage to have a day off to schedule yet another appointment. A year later!! Someone please help. 50,000 plus down the drain. I'm very disappointed. My first jeep.
Reviewed June 24, 2015
2004 Grand Jeep Limited Edition, left signal is iffy. Suddenly it with no problem, found my left brake light blown. Replaced it. Signal worked for an hour. Days later working. Found my right brake light out. It was not blown. What's going on with this?
Reviewed June 16, 2015
My 99 Jeep stalls at random. I could be going 30Mph or 60Mph, it don't matter. Can be hot out or cold, it don't matter. Have had in shop many many times yet they find nothing wrong with it. Very angry. Someone could get hurt. I'm terrified to even put the kids in the Jeep because I don't know if it'll stall.
Reviewed June 9, 2015
I own a 2005 Jeep Liberty which I bought brand new in Dec 2005. This past weekend it broke down - luckily I wasn't driving on the freeway. I heard a clunk and a police officer was behind me and when I stopped to see what it was he said "I heard the loud noise." And he then told me that I wouldn't be able to continue driving and it would have to be towed. So I had to wait for a tow for over 45 minutes and the tow person told me that it was a broken rear suspension control arm and he said that there was a recall on this for 2004 and 2005 Jeep Liberties.
So I called Woodhouse in Blair and was informed that because my vehicle wasn't put together in the right state that my Vin# wasn't on the recall list. This is a bunch of B.S. I have purchased Three Jeeps. But I will never again purchase a Chrysler product. They have lost my business forever. If the part is defective it should go for all Jeep Liberty's. Just because you don't live in the right state they won't cover it. Chrysler Corporation SUCKS!!! I Hope your corporation goes Bankrupt it will serve you right. And let's hope no one gets killed in an accident that is the cause of your company not wanting to fix something that has been recalled, but they won't fix it because the car wasn't put together in the correct State.
Reviewed June 1, 2015
Brand new 2014 jeep wrangler Rubicon started malfunction at 5000 miles. Lights shorting out, tpms fully malfunctioning and doesn't recognize where any of my tires are even after 3 new modules replaced. My radio now doesn't work as it goes nuts with the buttons flashing etc. when car is on and the worst part is my Jeep turning on by itself in my driveway middle of night without the keys!!! They have had me into dealership for 7 months now. 12 plus visits, over 5 rental cars and to this day I have no answers. The resolution department does nothing but make you run in circles and has not offered to help in any way. I spent over $50,000 on this top of line Jeep to get no accountability from the manufacturer on these problems.
When their own dealership told me to hire a lawyer AND the customer service dept of Jeep says the same thing after looking over my STAR report.... well looks like I'm getting a lawyer. Lucky I live in California where they have to give me every penny back, my down payment and pay for my lawyer. I used to love my Jeep. Now I just have a bad taste in my mouth from this company.
Reviewed May 17, 2015
2015 Jeep - The transmission that whines when I pull off and stop. Understand the Jeep have 9 gears.
Reviewed May 15, 2015
I purchased 2013 Jeep Patriot Latitude in January of 2013. Since the car was purchased, I have had nothing but problems. The first issue was that the windshield wipers kept turning on by themselves. I took the car back to the dealership's service department only to be told that a ''star case'' was made. No resolution. The second issue that occurred was where the car completely stalled out at 10 MPH which nearly caused a terrible accident that could have injured myself and my 9 year old daughter. I had to turn the car off, wait and then turn it back on. The car stalled again. After 20 minutes of waiting, the car began to drive as normal. I took the car back to the dealership AGAIN. The service manager kept my Jeep for the entire day (keep in mind that they do not even issue rentals) and called to tell me that ANOTHER STAR CASE was made.
After my third visit for the stalling issue and for the windshield wipers, the dealership finally decided to change the wipers relay switch which seemed to stop the problem. After 5 visits for the stalling issue, there still has not been any resolution. I have contacted Jeep over three times, via phone and by the email on the site and still have yet to be contacted from the ''representative in one business day.'' I am furious that I cannot get any type of satisfactory service.
I will NEVER purchase another Chrysler product. I have began exploring other options for a new vehicle which is sad being that I am a single father who just needs reliable transportation to provide for his daughter. Oh by the way, today is 5/15/15, I had to take my Jeep into the service dealership at 10:15AM EST for yet another diagnostic check.
Reviewed April 30, 2015
Sometimes my Jeep Liberty '05 will stall while I'm driving, many time when I'm making a turn! This is so scary that I stopped driving it when it's raining, because that's usually when it happens. I called Chrysler and they said it's my responsibility to maintain my vehicle. We have 4 and the jeep is the only one that malfunctions. They'll have a huge lawsuit on their hands, or they could just fix the issue with all jeeps. There are thousands of complaints online about this issue and something needs to be done about it or someone will get killed driving their jeep! My daughter drives it sometimes and it scares her too! I'll never own another jeep!
Reviewed April 17, 2015
First - I never wanted a Jeep, but my husband came home one day and just like on the ads he said, "I bought a Jeep!" You did what??? I didn't believe my ears! Without even asking or talking about it!!! And he repeats again with a cheeky smile. Then I realise he isn't joking... I was not impressed! Eventually he got me to try it. Must admit he made a fine choice. Amazing value for money, drives very nice and great fuel economy. Highly recommended. The local dealership (Perth, WA) isn't providing first class after sales experience when it comes to it, but there is no fault I can find with this vehicle. Love the seat warmers too. :)
Reviewed April 13, 2015
While on an out of town trip, the car's dashboard display notified me that I needed to get to a dealership within 200 miles. Since I was in rural Arizona, it was difficult to find a dealer, but I managed. 10 weeks later, my car still isn't repaired. Chrysler's customer service has been erratic and unhelpful, they claim that there are problems locating the parts needed to repair the car. Most disappointing, however, is the company's complete lack of concern for my dilemma. My personal expenses have been significant, the company barely communicates with me, and won't commit to anything at all. No car, no repair, no compensation and above all, NO APOLOGIES.
Reviewed April 9, 2015
Jeep Laredo 2014 4x4 - Like everyone says, Chrysler really does suck!! Transmission problems on 33k miles shifter recalls, wheel alignment shifts to the right. Transmission kick down to 50 when doing 60mph, dangerous. Chrysler will not help. They know everyone is having the same problem and their priority is to have the vehicle fixed so everyone buy one so they all sit in the shop while they get paid and we pay bs. Anyone know of a lawyer something? It's time the U.S. opens their eyes because they think they will always get away with it. It's not just one vehicle, it’s multiple vehicles. Chrysler tells you they will fix it while people are being told the same thing. Well you go ahead believe that.
Updated review: Sept. 25, 2015
The stalling turned out to be 'intended functionality'. It is a feature of the 'economy mode' designed to conserve fuel. This feature can be turned off, but I feel that it would be better as a selectable option and not default.
The acceleration performance was improved via a transmission controller software update.
Original Review: March 22, 2015
Jeep Cherokee 2015 stalling on stop. Poor to moderate performance on acceleration from stop.
Reviewed March 7, 2015
I have had a number of issues with my '09 Jeep Patriot, I am not sure where to begin. I've still have a leaky sunroof that I've given up on ever getting repaired. My Patriot was at the dealer (Hickman Motors) for almost 2 months trying to find a problem with a defective driver's side airbag switch, only to finally discover that it wasn't connected properly by the technician who did the diagnostics.
Backtrack. When I purchased the Patriot from Hickman Motors, it had less than 60,000 Km on it. The salesman (**) told me that it had 2 years, Bumper to Bumper, left on the Extended Service Warranty that covered everything except oil changes, wipers, tires, brakes, etc. Shortly after purchasing the vehicle, I noticed that the gearshift would occasionally pop out of gear and the shiftier knob, itself, would pop off. This issue was bought to the attention of the service department on several occasions. After replacing the shiftier knob, they determined that the transmission was ok. The problem progressively got worse, to the point that I would have to turn off the engine in order to change into 1st or reverse gear.
Long story short, now that the vehicle is no longer under warranty, they advise me that parts in the transmission need to be replaced and it would cost me approximately $2000. I spoke with the dealer and the Chrysler "could -care -less" rep and was told that there was nothing they could do because the warranties have expired. All I received was an apology from Chrysler and deniability and avoidance from the dealer that this problem was an ongoing issue (even though I have documentation to the contrary). I eventually took the Patriot to a specialty transmission shop and had the transmission repaired with "quality parts' for less than have the dealer quote. I am pursuing this matter further. I simply wanted to voice my concerns and caution prospective automotive buyers to stay away from Jeep products.
PS: The issue with the rear end trailer arm assembly and suspension is another big problem that I will probably post about another day. Thank you for listening.
Reviewed Feb. 27, 2015
I was sent a recall notice July 2014 regarding the ignition switch but was also told the part was not available to fix the problem. Several months passed and I contacted Jeep and was told again..."we'll let you know when the part is available." It's now 8 months later and STILL the part is not available. Meanwhile, I have to drive with no key ring (which has caused me to lose the key several times), and the real issue is that it could cause an accident. Why can't a million dollar corporation such as chrysler fix a defect that their company is responsible for and could cause an accident and loss of life? I could understand waiting a month or two for the part, but 8 months and still no idea when the part will be available is just wrong and totally unacceptable.
Reviewed Feb. 24, 2015
Purchased this vehicle and discovered its 9 speed transmission did not use 9th gear. After multiple visits to service dept. I was finally told I would probably never see 9th gear as it was developed more for the European market where speeds could reach above 80 mph. Many squeaks, and odd noises, no answers. Very jerky acceleration or very large delay, no fix for that either as it is a 9 speed electronic transmission. Very disappointed in this purchase as I have owned Chrysler/Jeep for over 20 years and this is by far the worst vehicle I have had with their name on it.
Reviewed Feb. 19, 2015
After purchasing a 2014 Jeep Patriot, we have had issues with the throttle body multiple times. Everything from cutting out in traffic to now accelerating on its own. We took it in to Huntington Beach Jeep who then put 220 miles on our vehicle and stated they could not replicate the issue. I was able to replicate the issue 4 times in 1 day!! By the time I was done with all of the "add ons" they said I absolutely needed, I paid WELL over sticker price for this vehicle and to have it in the shop 3 times in the last 7 months is ridiculous. I will NEVER buy anything from Jeep again.
Reviewed Feb. 13, 2015
I purchased a 2013 Jeep Rubicon of Valentine's Day 2014 from Bob Baker Jeep in Carlsbad CA including a Premium Maintenance Package for my wife. It has been a struggle to get the maintenance performed on the vehicle (oil and tire rotation). The front tires were wearing irregular causing a really rough ride and a lot of noise. I took it to the first dealer twice and they indicated that there was no problem. I called Chrysler Customer Care and they sent me to Big O Tires for an inspection. Big O said the tires were bad due to a suspension issue. I took the Jeep to a second dealership and they said it was not a car problem and it was a tire problem. This evaluation was done solely by a visual inspection. I called Customer care back and they had me take it back to the dealer for yet another inspection.
They determined that there was no problem in the suspension. They determined that that the tires needed to be rotated very 6K miles or at every oil change. The premium maintenance package that was sold to me which was specifically for the Rubicon only specifies rotation to be done every 10K miles. At this point customer care says it's not their problem. The dealer has only offered to pick up half of the cost (their retail price) of 2 new tires and will not change the maintenance plan to meet the minimum recommended maintenance (ie. tire rotation at every oil chance). Or I can buy another maintenance plan. I will NEVER buy another Chrysler!!!!!
PS. I was able to work with BF Goodrich and independent tire dealer (Americas Tire) to get 2 new tires for the same price as the half off price of the Chrysler dealership. It includes tire rotation for the life of the tire for free. The customer care group at Chrysler have been the worst group I have ever dealt with!!!!!!!! They don't return calls or respond.
Reviewed Feb. 5, 2015
I bought 2009 Jeep Liberty. 2 years the heat just blows cold air. Because I didn't buy extended warranty I’m screwed. I have a blood disease, antiphospholipid antibody Syndrome. I can’t go out all winter because frozen temps both in and out. No heat, no defrosting, freezing windows inside. Estimate could be as much as 5000. I do not have the money. I am on ss and disability. I was told that they would have to remove the entire dash. You would think they know their heaters failed, they should creating an opening, bad design. Really angry but still no heat. Help!
Reviewed Feb. 3, 2015
When my son was overseas, I took his Jeep Patriot in for recall work. I provided my phone number so they could contact me when the work was completed. Since then I have been pestered by a third party company who wants to sell me maintenance on the vehicle. I tell them I never owned the car and they say they will take me off the list but continue to call. I never gave Jeep permission to sell my private information to 3rd parties.
Reviewed Feb. 2, 2015
2012 Jeep Grand Cherokee Garbage: After owning foreign cars my entire life, I decided to try a Jeep. I purchased a JGC with only 6000 miles on it and a full warranty. I also purchased the extended warranty that has 7 years, 100,000 mile warranty since my Jeep is fully loaded with all of the options. I must recommend to other buyers that you should AVOID any Jeep products. My jeep has had so many issues and I have wasted so much time at the dealership, that I regret my purchase. The most significant issue is that my Jeep will die while in Drive and Reverse, thus making it very dangerous to drive. Everyone seems to have the same issues as well. Horrible customer service, regardless of where you are located. Chrysler is a horrible brand and they deserve to go bankrupt. I will never buy another American car again. It is sad that our own products are junk, but that is what Chrysler is. Even the case manager assigned to me from Chrysler is a blithering idiot who won't even return my calls.
Reviewed Feb. 1, 2015
Tried to stop & the jeep accelerated.
Reviewed Jan. 26, 2015
Purchased a 2008 Jeep Patriot. I've had it for about, oh 3 years now. After reading everyone's stories, I am not sure if I want to eve go with a new vehicle, lol, only because since I have had my jeep. I have put 4 tie rod ends on this puppy as well as 4 ball joint in the last three yeas. And just yesterday, I went to pump my back tire up and I have another busted tire sensor making it the 3rd one have to replace. And now my brake drums needs replaced and check engine light has now came on. So thinking KIA is a great car, found out that will be the last car I will buy, and Ford no way Pontiac's ignition problem and Jeep Cherokee. I mean wow, at this point I think a horse would be more liable than America's crappy cars and customer service is something else.
Reviewed Jan. 15, 2015
I have a 2008 Jeep Commander, most recently while at the stop light the engine shut off.... This is a scary situation to be in especially when young children are in the vehicle. I have experience many, if not all of the problems other consumers have complained about; however, by far this is the worst. How Do I fixed it? Since the service people have no clue?
Reviewed Jan. 8, 2015
2012 Jeep Grand Cherokee Loredo - I lost control of my Jeep traveling 57-60 mph. I nosedived into a ditch, flipped over, and rolled sideways several times down a rural hwy, coming to rest upside down in a deep ditch facing the opposite direction in which I was traveling. Each roll my head slammed into the window. I did not have the strength to save myself. After the first hard slam I was just a flop. My daughter, her friend, and my 3 year old granddaughter was in the back seat. None of my air bags deployed. It's been almost a month and I still have a headache. I can't remember my phone number, people's names, or how to get into my accounts, and I'm still picking glass out of my head. Even after the several hour glass picking at the hospital.
My neck and shoulder makes horrible noises, and I can barely see out of my left eye. I was wearing my seat belt, but that did nothing for my head. I just bought a new vehicle, but I panic every time I think about leaving in it. I find myself sitting in parking lots for hours trying to get through panic attacks now. I'm terrified of driving now. I don't want to do it. Thank God the little one was asleep and covered up. She rolled with it. And the older kids were banged up, sore and cut up from glass. We are still all so happy to be alive. Most disappointing thing is that I paid a lot for that Jeep at 5 Corners in Cedarburg, for its safety features and they failed me badly.
Reviewed Jan. 2, 2015
I buying Jeep Patriot 2014, 6 month ago I start heard noise first. The brake, when I back up make noise the pads. I brought the car to Jeep Chrysler. The mechanic told me that noise is normal, for me not, because is brand new car. So now I have squeak noise in the suspension, so I found out in Google cars noise problems. They show exactly the noise and the problem and where they need to fix. The car its not bad for the price but so many noise for brand new car. I hope this can help to anybody.
Reviewed Jan. 2, 2015
This is my first Jeep after owning only Toyotas, but the last 2 Toyota trucks were nothing but trouble so I made a change and couldn't be happier. I have almost 3000 miles on the Jeep GC, it's a blast to drive from smooth ride to awesome features it was worth the change. I had it in to the dealer twice for alarm install and receiving hitch and both visits went smooth. My only complaint is the sales department wasn't that knowledgeable on service maintenance. I will say that problems happen how the Dealer and manufacture handle them can make or break us as consumers on buying there product again, and laws should become tougher so we the consumer are protected.
Reviewed Dec. 30, 2014
I bought my jeep in August 2014. I first had problems with it September 26, 2014 with the transmission. The dealer fixed the issue and said things were fine. On November 8th, the lights came on and it wouldn't drive. Had to have it towed again. I stated I did not want this car. The dealership stated they talked to Chrysler and they would not do anything. On December 29, 2014, I was driving the engine and another light came on and the car hardly moved and would not go into reverse. The car is at the dealership and I am waiting to hear if Chrysler will now admit it is a lemon. The car appears to have problems every 2,000 to 2,500 each time. I am extremely disappointed and upset with Chrysler. I owned a Jeep Compass from 2011 to 2014 and had no problems.
Reviewed Dec. 29, 2014
I bought my 2011 Jeep Liberty new which has just over 50,000 miles on it. I am a female in late 50's so no off road or rough driving. But already I had to replace a Idler pully belt and today a water pump. Not a happy camper.
Reviewed Dec. 23, 2014
Do Not Buy a Jeep! I purchased a 2014 Jeep patriot about three months ago. There is a problem with the brakes. When you apply the brakes they squeal. The dealership told me that Jeep changed the composition of the brake pads to a less expensive material. This stuff makes terrible noise. It wakes up the neighborhood when I go to work in the morning. You can't take this Jeep to any place to go hunting. You can pull into or out of a parking lot without people noticing the poor quality of the vehicle. Most people believe that I am not maintaining the car. It has less than 10,000 miles on it. I took it in once and complained. They changed out one set of pads. Now the other side is making noise. Driving this vehicle is very embarrassing. I don't want the Jeep anymore. The old expression was that is a hulk of junk, now my expression is that is a hulk of jeep junk. Buy a Ford.
Reviewed Dec. 23, 2014
2014 Jeep Grand Cherokee Summit 53k - I owned other jeeps with a good experience but now that Fiat owns them and quality is in the toilet. Engine light on less than 3000 miles, won't start, computer problems, and that is just a few. It spent 3 months in shop of the 7 months I owned it. I filed for Lemon law and Chrysler bought the car back. It is a very good looking car but has no quality at all. Bought toyota 4 runner with 25k miles and not one issue. Stay away from Fix it again tony aka Fiat who owns Chrysler. Their products are worse than the junk from the 80s. Mercedes Benz lucked out dumping this company!!! Oh and let's not talk about the lack of any service at the dealerships either.....I spent 53k and treat you like crap. Go buy lexus toyota etc - now there is service. Hope they figure this out. I am sorry for all the other poor suckers buying this junk.
Reviewed Dec. 9, 2014
Wrote a yr ago and it's worst. Transmission from 1st to 2nd gear skips and when it catches gear, rear end wants to fall off truck. Still having steering problem. It vibrates for 61 mph to 68 mph. So bad. The dealer and Chrysler have locked me out for any further attempts to have issue resolved. They will do that for you can't pursue lemon LAW. Navigation is always resetting on its own while driving. And at acceleration it won't move. It has about a 4 sec delay on take off. Almost got killed by trucks on highway when I try to shift lanes on take off. Please people do not buy Chrysler. I am saving you money and stress. Worst SUV I have ever experienced. Rather take the bus.
Reviewed Dec. 8, 2014
I used to own a 2010 Jeep Patriot. I have driven Jeep for 21 years until today, 12/8/14. The vehicle in question was not paid off and not even five years old. Both ball joints went bad in the vehicle and had to be replaced. This is unacceptable for a vehicle this young. The first ball joint was fixed under warranty. The second ball joint went bad not even a full year later. I contacted Jeep about the issue and faxed them all of my paperwork from my mechanic. I was then strung along for over two months and finally got an answer that they would not reimburse me the part and labor for putting in the other ball joint. The customer service representative that handled my case I found to be condescending and aloof.
So for Jeep to save a couple of hundred dollars they are willing to let a customer go who was willing to stick with Jeep for life. I figure within my lifetime I would have bought at least five more vehicles from Jeep. Well no more. I have formally broken my relationship with the brand and went with a Japanese competitor. To anyone who reads this stay away from Jeep because they do not take care of loyal customers! I do not want to see any other families spend hard earned money on a product that breaks and is unreliable as the Jeep Patriot.
Reviewed Dec. 8, 2014
I have 2 accidents in the first month I have it. The worse car I ever bought. And the engine keeping give problems. Can you help? I almost kill myself and my kids. I broken all the windows, poor vision, engine, jerking stops.
Reviewed Dec. 8, 2014
So the lighting bolt light and esp light comes on pushing the gas pedal and seems the jeep is not getting any gas and it starts to shake really bad and idle like it's about to die...... I believe we have found the solution. We had the throttle body assemble replaced on Friday and as of Monday we have not had any problems. I did call the corporate office for jeep to verify that there was not a recall because apparently, according to my findings on the internet, this is an issue with jeeps. They told me there was not, but if I still have the same issue after having this repair done to call them back. Thankfully the jeep has been running great!! Hope this helps and solves the problem for anyone who is having the same issues.
Reviewed Dec. 3, 2014
2007 jeep compass sport - A few weeks ago after hitting a bump, the lighting bolt light came on and the jeep starting shaking and sounding like it was about to die. When trying to press the gas, the jeep seemed like it wasn't getting any gas and would shake really bad. Even just sitting in drive or reverse, the idle sounded like it was about to die. We took the cables off the battery for about 5 mins, put them back on and the jeep ran fine for about 3 weeks. Today it did the same thing so we got some gas treatment and it kept doing the same thing. When we tried pressing the gas, the jeep would start shaking really bad and sound like it's about to die. After some thinking we decided to take the cables off the battery again for about 5 mins and sure enough we turned the jeep on. And sitting in drive and reverse, the idle was fine. And we drove around the parking lot and no lighting bolt light, no shaky idle and it seemed to run just fine. Not sure what magic happens when we take off the cables to the battery but it has worked twice for us so far. Good luck because I have researched for hours and I've found people with the same issue but no solution. I'm sure this is not a permanent solution but it is a temporary fix.
Reviewed Dec. 3, 2014
2014 Jeep Grand Cherokee Summit - On November 17th, after about 30 seconds driving forward, the car shifted from 2nd gear back to first gear. The car practically skidded to shift back to first. I was thrown forward in the car. Luckily, I wear my seat belt. It would not shift out of first after that. The engine light came on. I had it towed to the dealership where I bought it. They said something is wrong with the transmission. They said they could not fix the transmission, but would replace the entire transmission. They said with a car this new, they do not have the knowledge to fixing the transmissions. They replaced the transmission and drove it 200 miles. They said it is fixed.
I picked it up on a Monday, November 24 and drove it home. The next day, I had the problem again. When turning on 4 lane road (2 in one direction and two in another), the vehicle started to go across the intersection. It appeared to try to shift to 2nd, but the car stopped moving (like it was in neutral). I had to start blowing the horn as oncoming cars were coming at a high rate of speed. I could have killed. I immediately call the dealership. They picked the car up and drove it back to the dealership. They ran numerous tests on the car and could not duplicate the problem. They called and told me the car was ready.
I have severe reservation about getting back in a vehicle that I could have been killed in and drive it away when I know, the dealership knows and Chrysler knows, they couldn't duplicate the problem and they didn't fix anything. So, basically, I will be driving a ticking time bomb that could blow up at any time. My wife, kids and grand-kids could be in jeopardy and other drivers on the road. I paid over 50K for this vehicle, only to find myself stressed out over this fact. I cannot get back into this vehicle knowing nothing was corrected and I was almost killed.
Reviewed Dec. 2, 2014
I purchased a 2014 Jeep Patriot new in July of 2014. In August I had to take it back in because the hood was lifting up and looked as if it were going to come off at freeway speeds. The windshield wiper smart switch also quit working. I was told that the hinges on the hood weren't very secure by design at the dealer but they replaced them anyway and it still wobbles going down the freeway and they replaced the smart switch. On November 21st I took it in again because there was a grinding noise coming from the front end. The dealer informed me that I had a defective transmission and they had to order one. On November 24th I took it back to have the new transmission put in and was told that it would be done on the 25th. When I called on the 25th they told me that the mechanic had stripped out the threads on a mounting bolt and had to put a heli-coil in it and it wouldn't be done until the 26th. I called on the 26th and they told me that one of the front drive axles was also defective and they had to order one. They were closed for Thanksgiving on the 27th so I called on the 28th and was told that the part was not in yet. It is now December 2nd and I still do not have a vehicle which I need to do my job so I have not been able to work for over a week!
Reviewed Nov. 27, 2014
Car Continues to have problems after multiple repairs. Jeep has recall P41 (from Sept 3, 2014) that parts have not been made available for. 2006 Jeep Commander Issues: Sept 2013 -- Stalled, Shut Down, No Start. Piston Replaced Est. Cost ($1000) -- Repaired at Independent Auto Repair. Car stalled/shut down while driving approximately 25mph. Car restarted after about 5 tries and was driven “home”. No restart. Vehicle was towed to mechanic. Piston was replaced. Car never worked properly since. Jeep would pulsate when slowing down or stopped. Intermittent and random hesitation and acceleration. April 2014 -- Stalled, Shut Down, No Start -- Est. Cost $500 -- Repaired by Independent Mechanic. Starter Replaced/New Battery (approx. mileage 86,000).
(My 66 yr old mother driving alone.) Car stalled while driving at approximately 25mph. After about 10 minutes and several attempts car restarted for a short distance (about 1 mile) and stalled again while driving. Car was towed “home”. Independent mechanic replaced battery and solenoid/starter. June 2014 -- No Start, “Transmission over Temp”-- Est. Cost $800 -- Repaired by Independent Mechanic. Jeep would start for very short period, over-heat and shut down. Would restart after cooling. “Transmission over Temp” light on dash. Hoses and water pump replaced. Blower motor replaced (a/c & heat hadn't worked in over a year). Replacing blower motor did allow a/c & heat to work BUT only on high.
July 2014 -- Stalled, Shut Down, No Start (Towed In) Est. Cost $600 Approx. Mileage 92,000 - To Dealership. Dealership can’t find any problems. Had Tune-Up. Replaced spark plugs, etc. Vehicle was hesitating while driving. Engine light on. Dash lights would come on and shut completely off while driving. After car was shut off it wouldn't restart. Windows wouldn't work or if they finally engaged would go up and down sporadically. Car horn came on by itself and wouldn't shut off until relay was taken out. Windshield wipers went haywire. Jeep was TOWED to dealership because it wouldn't start… Therefore, it wouldn't run, but the dealership couldn't find anything wrong with it. Tune-up was done and the Jeep, somehow, ran.
Sept 2014 -- Stalled, Shut Down, No Start (Towed In) Est Cost $600 Approx. Mileage 94,000 - To Dealership. Starter Replaced, New Battery. Car started hesitating while driving. Dash lights would all come on and then all shut off. When coming to a stop or slowing down car would lose power. At stops, would have to keep foot on gas to keep car from stalling. While coming to an intersection to make a left turn on a green turn arrow car wouldn’t engage to excel. My 7 year old daughter was in the car. I feared we were going to stall in the middle of the intersection of a busy street. All the dash lights came on and shut off repeatedly as we coasted around the turn. Car re-engaged and we pulled into a parking lot. Shut the car off. Went into Walmart. When we came out car started. Engine light on. Being only 1 mile from home we drove home. The next morning car wouldn't start. Got a new battery. Car still wouldn't start. Had it towed to dealership. Dealership replaced solenoid/starter.
Sept 2014 -- Hesitates, Lights on dash on and off, Engine light on, problems starting. Drove to Dealership. Dealership can’t find any problems. Again, dashboard lights came and all shut off. Jeep is/was hesitating while driving and not engaging/changing gears while driving. Also, periodically accelerates randomly while driving. Dealership suggests replacing control module ($1300) and having wiring harness diagnosed ($600 for diagnosis not to fix it -- est. cost to replace wiring harness $1500 to $3000). But, they do NOT know what is wrong with the Jeep.
Oct. 2014 -- Hesitates, Random Acceleration, Dash lights all on to all off. -- No Fix. Vehicle continues to have problems. As I cannot afford to keep replacing parts or diagnosing issues I drive it as it. I have 3 children that I will not drive in the Jeep any further away from home than a mile or 2… and will only drive with the children in the car on side streets or back roads. Therefore, my children do not go anywhere except the local park, to school, or to a friend’s house that lives nearby. They do not go to any store with me that is farther than 1 mile away, or that main roads have to be taken to get to it. Not included in the costs above are the car rental fees I have had to pay each time the car was under repair.
Other misc. problems: Broken Door Handle, Sun Roof doesn't close properly, Poor Paint (Thin - scratches and rust), rough drive, a/c & heating only work on high. Chrysler issued recall P41 (Faulty Ignition) on Sept. 3 2014 but parts are not made to fix the problem YET. 2 Months from issued recall "we" are still waiting for Chrysler to make and distribute parts. Chrysler issued recall on Sept 21 (maybe 23) for recall of TIPM but only for SOME of the vehicles affected. 11/21/2014 Jeep lost power at 35mph. Re-engaged. 11/25/2014 Jeep lost power at 25mph. Re-engaged. 11/26/2014 Jeep lost power at 35mph. Re-engaged. Called Chrysler and was told there is nothing they can do about recall parts as the parts are not ready. There is no sense continuing to take the vehicle to be serviced as the problem does not seem to be able to be diagnosed properly. It does not seem to be able to be fixed.
Reviewed Nov. 26, 2014
My lumbar support periodically gives me and other drivers a "rabbit chop" to the left kidney while driving down the road. Periodically, when you adjust the electronic lumbar support on the driver's, it will "pop" and thump you in the lower back.
Too bad, even though this has happened to multiple drivers during the 6,000 miles I've owned the vehicle for, since the dealer can't duplicate the problem, my experience doesn't count. If this was a "rattle" that I was hearing, or a "shake" that I was feeling, I'd understand the need for an ability to duplicate the problem requirement to fix. But a kick to the back? That's not opinion, that's fact. If I kill myself in this car one day, check the seat. Chances will be good that this was the real cause of the accident!
Reviewed Nov. 17, 2014
Radio and screen went out. Went to dealer repairs radio. Went blank next day. Put new radio in Los lugs heated seated steering wheel back up camera auto climate control. I am demanding a new jeep.
Reviewed Nov. 8, 2014
The trim around the windshield of my Patriot does not lay flat. It looks like it should be tucked into the groove at the tops of the windshield on both sides. It sticks up and causes a whistling sound. I have had the service department look at it and was told that "they're all like that". I have contacted Chrysler Customer Service and also was told that there is nothing they can do because it is not a design flaw because they are all like that. Also the trim along the roof on the passenger side was warped. When they tried to replace it, they discovered that the body under the trim was all jagged so I had to take it to a bodyshop to have that repaired. My salesman admitted that the trim is "wrong" and offered to "glue it down".
Reviewed Nov. 6, 2014
Intermittent power and performance issues @30000 kms. Disinterest from dealership because fault not present when vehicle presented and onboard computer not programmed to store faults. Had to put up with problem till local mechanic discovered split in turbo hose. Microprocessor fault resulting in no headlights, no wiper/washers, no turn indicators. Dealer offered appointment to investigate in 3 weeks. No diagnostic assistance offered to local mechanic. 140000kms lower control arm ball joints on front suspension dangerously worn. Quoted $1400 plus labor to rectify. I have owned many vehicles and never had ball joints fail at this mileage.
Reviewed Nov. 4, 2014
Transmission keeps shifting into neutral. Check engine light goes on. I have to pull over and restart to get the Jeep to have power again. There is something wrong with the Trans, shifts very hard not smooth at all. Who designed this piece? Did damage to the rear end and I think it was the trans shifting so hard that it broke things in the diff. They had to rip it all apart but did comp the rear end. The dealership said everything was fixed. I had to pay for the trans to be serviced 20K miles early and pay for the car rental.
I feel like they should have comped everything, their parts are failing. Then parts (Flood Lights) were stolen off my Jeep while getting serviced, what Next? The next day after getting the vehicle back the Check engine light came back on and the car shifted into neutral while on the freeway. This has been happening since about 35K miles, now at 40K. This is a dangerous situation and someone is going to die driving these vehicles with these trans shifting out of gear. Very sad for their top of the line jeeps loaded. I love the look of these vehicles but the auto transmission sucks! I wish I would have bought a manual. Please Recall the Trans before you hurt someone!
Reviewed Oct. 31, 2014
American Legion's and Associates Within and Under "Our Preamble" / "COME TO ATTENTION!" As a Disabled Member with Severe PTSD that I unknowingly dragged around like an "Anchor" for 30 yrs until a long overdue diagnosis (Clarity) at the VA Ct. was brought on by a work related (long term) Head Injury in 2001. Sadly I was forced (seizure potential) into a smoother ride and gave up my "Surf Fishing Partner" for "The Outer Banks" of North Carolina, a 1992 "RELIABLE" Jeep Laredo 2 door W/ VENT WINDOWS, plenty of power (straight six), Great MILEAGE and I KNEW what every knob or lever in it was for unlike these "I-PODS ON WHEELS" we've been "CURSED" with.
I would gladly trade that new "2014 PSYCHOPATH CARPORT SMUDGE" for the 1992 Laredo W/ VENT WINDOWS. Might save my hearing as I wouldn't have to play "Musical Windows" to find the right combination that stops the buffeting on my Ear Drums. Anyone sued them over that. LEGION, stay with me. It's the thousands of other American's PICKED OFF one at a time by these Vehicles, Do Nothing Dealerships and Corporate Policies that in our "Preamble" WE have the "MANDATES" to Make Right what the Many Individuals cannot.
I cannot morally trade or sell my vehicle. I know what Mayhem it is capable of. Locking Up at 50 while accelerating to 60 and the Dealership's Diagnostic Computer (Sergeant Schultz) See's Nothing, ONCE AGAIN AS USUAL. The Radio and 911 button kept, what I called Shorting Out from day 1. After the 3rd complaint they were replacing it (the Antenna) and found Rodent Activity in the Headliner, chewed wires, feces (old dried) and a nest (vacant). Told to stop, My Infestation, My Problem. I bagged it, nest and all, doesn't look like any droppings from this area of the world. Cover Your Eyes Hard Core Jeepers, they aren't made in the USA anymore, assembled maybe and the troublesome transmissions made in Detroit by Disgruntled Union Members. Take it for what it's worth. This country needs the Legion for more than this, but You have to start somewhere if we want our Country made Right Again and Hold Our Product's High with Pride.
Reviewed Oct. 29, 2014
Have a 2009 Compass covered less than 19000 miles from new. It has a fault which causes the engine to go to limp home mode. The local Jeep dealership has carried out various works to a total cost of nearly 1000 euros, but cannot cure problem. They are now suggesting further work of around 10000 euros but are not sure if this will solve the problem or not. Jeep seem to have no idea what the problem is or how to fix it. I am at a total loss as how to move forward... Pay 10000 euros which may or may not cure the problem or scrap a virtually new car because the manufacturer is unable to repair it. IF YOU ARE THINKING OF BUYING A NEW JEEP, THINK AGAIN.
Reviewed Oct. 26, 2014
I bought this car 3 months ago and right now has 435 miles. I notice that everytime I turn on the ac this smells like rotten. Took it to the dealer and they replaced the cabin filter but did not work. They told me they couldn't find anything else. Jajajaja paying for a car that smell like **.... This is frustrating.
Reviewed Oct. 11, 2014
I have a 2006 jeep commander and I have a recall for the ignition. When I called the toll free number to find out how long is going to take to fix the problem because I have a baby on the way and I don't want to drive my unsafe car with a newborn, I was met with rude woman named Jillian with the ID number **. When asked what the time frame for the wait time would be for my car, she basically told me that she had a no information about it and said that I would have to wait for a letter and then refused to give me the contact information to anyone above her. I told her in a few months I would be having a baby, her response was "don't drive your car." Chrysler has some great people answering the phone calls
Reviewed Oct. 7, 2014
A number of times, the transmission felt as if a clutch was slipping. This happened first thing in the morning a number of times. The dealer changed something he called the valve. A week later - the same thing happened while climbing Mt. Washington, NH. I had to do a dangerous U-turn and had no engine braking all the way down. After an hour, the problem cleared. The dealer actually told me that there is no engine braking on this car... Chrysler said that if the dealer doesn't find the problem then they will give me the car back. Basically - they are calling me a liar. KEEP AWAY FROM CHRYSLER!!!
Reviewed Sept. 29, 2014
Vehicle Check Engine Light comes on and Vehicle loses power. This occurred on a Highway at 65mph, the CEL came on while on cruise control. At that moment the vehicle decelerated from 65mph to about 40mph with no notice. This was an unsafe condition for all occupants of the vehicle including a 16 month baby. The vehicle was almost struck by an Semi truck from behind, who had to lock its wheels to avoid a collision. This will be the 10th time the CEL was been illuminate, but this was the first time for an incident of this manner. The manufacture and dealership seems uncaring of the event and process to make the vehicle safe.
Reviewed Sept. 27, 2014
2014 Jeep Grand Cherokee - I just wanted to reiterate what another user has stated about the driver's seat lumbar cracking. I have noticed it cracking fairly regularly, but intermittently - and I have not yet found a fix. The previous user stated that a piece is too short and needs to be repaired. Does anyone have any info for me so I can communicate this to my dealer. Thanks.
Reviewed Sept. 9, 2014
I bought a New Jeep Grand Latitude and at 295 miles two weeks to the day after I brought It home the transmission went. The Jeep Service said that it needs to have the transmission replaced. Chrysler will pay with the warranty but I was told this repair will greatly reduce the trade in value of the vehicle. I haven't even made the first payment yet! I don't want that Jeep. I will take a new one or nothing. Chrysler so far said no. How do I get outta this?! I don't want a Jeep that's value has been reduced through no fault of my own. The vehicle has other issues that I reported the day after I bought it. Service at Bedard's said can't be anything wrong because it's new.
Reviewed Sept. 2, 2014
Bought a brand new Jeep Overland and the brakes went out on the highway, almost cost me my life shortly after Chrysler recalled the brake booster. All four 20 inch rims also started to pit but Chrysler would not replace. All in all it is a very sharp looking vehicle inside and out but that's all you get as Chrysler does not stand behind their product. There are number of other things that have also gone wrong with the SUV but I won't get into detail. You have been warned. Stay away from this company if you can!
Reviewed Sept. 2, 2014
The seat cracks constantly, yet intermittently, in the lumbar area. After replacing the same part 3 times I contacted Jeep customer assist. They proved to be 100% worthless, calling constantly and repeating only the information I had originally given three months prior. I asked for some research to be done, knowing that others on line had similar issues. After writing to the corporate office I finally got someone to listen. Chrysler paid for me to have a third party modify the seat back mechanism. The problem is that the part is too short and in a certain area it slides off the plastic and causes the cracking sound. It can be fixed and they will pay, but you must be tenacious.
Reviewed Aug. 13, 2014
I am writing because of JEEP not making good on protrusion problem. This happened within the warranty period but JEEP said it was out of the warranty period. Either way, it is a factory problem that should be fixed by JEEP.
Reviewed July 28, 2014
I have a 2008 Jeep Patriot. Two years ago the transmission fluid light came on and immediately my speed went to around 20 mph. This was in a freeway construction zone. We could not get off the road and limped along at 20 mph until we could get into a parking lot. How we survived that I don't know. Traffic was zooming around us in restricted lanes. It was taken to a nearby dealer who could not look at it until the next day. And then they could not find it. They would not even drive it.
Back at home I took it to a local dealer and after 6-7 weeks of them having my car, Chrysler agreed to a new transmission. One year later when it was hot, it did it again. I find in cold weather season this is not so bad but when temps hit 80 I cannot drive faster than 55 or the transmission fluid overheating light comes on. Today July 27 2014 temps was 102 and my 92-year-old mom and I sat in the boiling heat on the side of a highway because it happened again. Not just once today. TWICE today.
If someone wants to have a class action suit, let me know. Because Jeep maintains there is no problem. I will never own another.
Reviewed July 14, 2014
Bought new 2014 Jeep Patriot. This vehicle was operated according to break in options in Jeep manual. The check engine light came on at 800 mi. Jeep was taken to dealer and light turned off. Mechanic stated that there was a BULLETIN? I left with the Jeep. Again at approx. 1500 mi. check engine light came on. Jeep was taken to dealer and light was turned off. The explanation was they had no idea what was causing the problem. A Chrysler REP he said? was at the dealer and told me the engineers were working on the problem? I told them I bought the new car for peace of mind not for worse problems than I had. The REP told me to drive it and don't worry.
I am 66 YOA, have had heart surgery and need a vehicle that won't strand me or cause me undue stress. I decided to purchase a different 2014 Patriot. I asked the Jeep customer service for help and was blown off after several contacts. I was told that "We fix problems, not help people buy new cars." The personnel at Jeep lied to me several times and played games with my complaint. I was referred to three different case mgrs. All I asked was for help with Tax and registration fees that I had paid twice in less than a month. I intend to somehow find a contact for someone in management. These people are on a pedestal and are hard to contact. This attempt at peace of mind has cost me thousands. I need HELP.
Reviewed July 5, 2014
2006 Jeep Commander - Seat belts are getting locked and you cannot retract them. Afraid something might happened in the event of an accident with the seat belts. I'm unable to use the passenger and one of the third row seats. They are locked.
Reviewed July 3, 2014
Since I purchase my 2010 Jeep Liberty, I have complained from day one about the seat in the driver side making noise and everyone kept telling me it was all in my head. It was fine. They indicated there was no noise. The noise is worse and I went to a new service department and they indicated there is a piece that is missing in the seat belt. Since it is not there, the item is not covered. Really!!! Did you ever think that maybe it wasn't there from day one?? Of course if the piece was there, it is cover but since the piece is missing they will not cover. Nice job, Chrysler.
Reviewed July 2, 2014
2014 Jeep Cherokee Front End - I have also been to the dealership with this problem. They found one tire out of balance. Now it is worse. Took the tech for a ride and he said he could not feel what I was feeling, even when I drove and told him. Usually from a stop and just when accelerating to 35 mph. It feels like front right tire.
Reviewed June 30, 2014
Bought a 2014 Jeep Patriot on March 21, 2014. I loved it. Less than 3 months later, it starts missing and stalling with baby in the car. I rushed it straight to the dealer. They said there was an issue with the computer and the new one should be in the next day. I never heard from them. On the 3rd day I called, lady told me they had found a valve that was sticking and it would be there the next day. I had to work the weekend so I called that Monday. They said the computer was replaced but wasn't talking to the car so they had a specialist coming from Chrysler to see if they could fix it and he gave the number for us to get an advocate from Chrysler.
We felt like this should not be happening with a new car with less than 5,000 miles on it. Told them we feel we got a lemon and want a replacement. Nothing extra just the exact same car or a warranty that covers the issue for the time we have the car. We are at week 3 and they still can't fix the car. The guy at the dealership said he had emailed people due to their inability to fix it. It's just sitting out back and I am stuck in a loaner half its size with bald tires that sucks the gas. Chrysler's response: I have to continue paying on it. They will not replace it or any other compensation. And if I want a rental that is comparable to what I had, they will pay $25 a day but that is all because Enterprise does not carry their products.
Reviewed June 17, 2014
Jeep gives a turbo over boost alarm and goes in to limp mode. I spend nearly R40.000-00 and car still does the same. I took the car back 4 times and the orom is still the same. They are Jeep specialist. The turbo is redo. The over boost censor is changed and the emg valve is changed.
Reviewed June 14, 2014
I bought from Carmax a 2006 Liberty. Horrible on gas miles and noise in the back wheels that Carmax service did not fix. So worried after 3 months, I went back and took 2010 Patriot with 51k. Such bad decision. I regret so much. It is a fun car but full of issues. Suspension and brake noise in the first week. I tried to get fix. Two months with this car, 6 times at Carmax service, 2 weeks with rental car. Service and sales managers trying to figure out a stupid drum brake noise. The last time, they suggested take other car. And I did. The worse car brand ever. Never again! What a shame!
Reviewed June 9, 2014
How about a class action suit against Jeep for the POS CVT transmission that overheats and leaves us all stranded on the side of the road or on the shoulder of a highway where people are traveling 70-75 mph?
Reviewed June 2, 2014
2014 Jeep Cherokee latitude Lemon - Problems since January. Newest problem needs cylinder head and was overheating. Not including the tranny wobble out of 1st and 2nd gear if it even moves. I feel very unsafe driving it and opened a ticket with corporate. Contacting lawyer, they had my jeep for over 1 week, no loaner. I have called them 2 times. Shouldn't they call me and get authorization to work on my car??? Super upset because it did drive well in the snow!
Updated on 02/22/2015
I had to get a lawyer. There is a laundry list of things that went wrong with my 2014 Jeep Cherokee. First, the second day I had it the check engine light came on. The dealership said it was the oxygen sensor, but it wasn't bad enough to change. That happened 3 times before they decided to change it. When the light came on I would get horrible gas mileage, but that's apparently not an issue to Jeep. The remote start doesn't work when the check engine light comes on which makes sense, but when you have to wait 2 weeks for a service visit in the dead of winter, not cool.
Next the touch screen failed and they had to order it. Couldn't drive it heat in winter with my kids. The manual controls won't work if the touch screen malfunctions. Then after the first week the transmission was constantly acting funny, hesitating, and the mechanic would go on a test drive with us and couldn't deny our complaints. Then the head went on the engine, it overheated. It took over 40 days to diagnose. They gave a hard time about a free loaner car. I forgot to mention they keep greasing the suspension because it makes a grinding noise since about 400 miles. The transmission is still horrible, the updates seem to be made up.
I tried trading it in and Bayside Jeep in Queens would not return my calls for a trade. A hand full of time the jeep wouldn't start, would appear to be dead, then 20 min later it would start. Unsafe in stop and go traffic, because it lunges forward and won't continue. I hear a loud clunk when that happens. The transmission or engine makes a weird gurgling noise. I got a lawyer because I was unhappy having a new jeep with replacement parts in the engine. It's a huge deal, I should have gotten a new one. The lawyer got them to buy my jeep back at full sales price, but I'm still losing rebates which = losing my trade in.
I also had to pay for millage because of NYS Lemon Law. I don't have good credit so when I turn it in I will get back about 500.00 to start over. It takes another 6-7 months for NYS to refund tax/title/DMV fees. So I don't feel whole, and I have no idea what to get. Before this I a bmw, but it was rear wheel drive, and before that the had a 95 cheep grand cherokee that was great and still on the road. They don't make cars like they used to. I'm at a loss for what to purchase next, I've been burned by this experience.
Reviewed May 24, 2014
I have had to replace three of the four window regulators and the fourth also needs replacing at my own cost.
Reviewed May 17, 2014
2014 Jeep Compass in the service department constantly for stall starting and engine ticking noise when turning it off. Chrysler states that they are unable to detect the stall starting. I have 3 videos to prove it and they're stressing me out. My Jeep has gone to the dealer over 4 times for the same issue and the only thing that was replaced was a solenoid for the ticking noise when shutting off that is still there. All I'm hearing is if it happens again. I live nearly 100 miles from the dealership one way.
The dealership and Chrysler representative lied like they put a black box on my Jeep to detect the issue and asked me to bring my Jeep back to the dealership by a certain date to have it removed. I get to the dealership just to find out no box was ever placed on it. I'm fed up and stressed to the max with the run-arounds and in the midst of all this from the beginning, dealing with a dying mother that passed January 25 and still mourning her, and dealing with Chrysler is too much.
Reviewed May 14, 2014
I have a 2010 Jeep Liberty with less than 50,000 miles. I have had it serviced 3 times. It will drive fine for a while then stall. This is very dangerous. It had stalled on the hwy and once when my baby was in the car.
Reviewed April 25, 2014
I bought a used 2007 Jeep Compass from a private party and a few moths later with only 47000 miles the transmission started making a whining noise. I brought it to a Dodge Chrysler dealer and they told me it needed a new transmission at a cost of $3840. I complained to the dealer and spoke with Chrysler customer service and they wouldn't help out with the cost. A transmission shouldn't fail in only 47,000 miles. Research shows lots of issues with the CVT transmission failing with the Jeep Compass. Don't buy a Jeep. They don't stand by their product.
Reviewed April 22, 2014
In 2012 my air condition went out on my 2007 Jeep Liberty. I paid $1,100 for the dealership to replace it. In 2013, one month after my warranty on the compressor, it went out again. I took it back to the dealership who replaced the dryer, but the mechanic said I needed another compressor. They said this time it would cost another $1300. The compressor lasted the rest of the summer, but this year it has stopped functioning again. I cannot afford to replace the compressor each year! I am now driving my Jeep Liberty without air conditioning. I feel the company and dealership has taking advantage of me because I am a woman and my lack of mechanical knowledge.
Reviewed April 19, 2014
My 2007 Jeep Commander has had a no start no crank issue for over a year. I started by changing ignition switch which fixed the problem for 6 months. Problem came back, changed battery. Problem returned 2 weeks later for good. Changed ECM as per service bulletin.
Reviewed April 14, 2014
My 2013 Jeep with 20,000 miles which I owned for 1 year has the 4 wheel system lock up. The dealership has my vehicle for the past 3 weeks and it is still not repaired. I was told that Chrysler has a problem doing repairs until all parts are tested and then will fix needed parts as Chrysler feels necessary. It has been over a week for parts to be sent to dealership. I am patiently waiting to hear from dealership. I paid over $46000 list price for vehicle and Chrysler is in no hurry to repair plus no vehicle was given to me to use during this period. Chrysler is not responsible for your transportation during repair and the dealership did provide me with a vehicle. I love the truck but will not buy another Chrysler product with this lousy customer service program. DISGRUNTLED!!!!!!!
Jeep Company Information
- Company Name:
- Jeep
- Website:
- www.jeep.com
