Jeep Grand Cherokee Reviews

I have a 2018 Jeep Grand Cherokee Limited with 212k miles on it. I have enjoyed it so much, I kept it and just bought 2025 Jeep Grand Cherokee Limited. I pray I get the mileage and wear as the 2018. Which I still have and drive to work. I absolutely love the Jeep Grand Cherokees and their features.

I bought my Grand Cherokee year 2014 in May 2025; it had 130,000 miles on it and as I drove it from Florida to my new home in South Carolina, and then around the Carolinas on day trips, I began to wonder, what could happen to it? What breakdowns or worn out parts could I look forward to and how much would it cost me to keep the noble car running. I have had it maintained and looked at and I can say that a perennial worry with old cars, that the connecting rods and assorted parts will fail and a wheel will come off, do not apply: the Jeep brand has kept its early promises of tough off road performance and sturdy parts.

I have owned two Jeep Grand Cherokees and have loved them both. This past Sunday, I was in a single car accident where I lost control during a heavy downpour and hit the sidewall of the highway head on and I walked away without a scratch. My beloved Jeep is a total but she protected me fiercely. My friends who happened to witness it commented "get another Jeep because you probably shouldn't have walked away". Another Jeep is definitely in my future so Thank you for making this amazing vehicle!

One would think, oh Jeep is a well made, beautiful vehicle. Think again. We bought one 2026 Grand Cherokee Limited Reserve that lasted a whole 3 days less than 300 miles. Replaced with another 2026 Grand Cherokee Limited Reserve. This one lasted 6800 miles about 4 months in, stalls, sputters, jerks around high idles. Apparently recalled as well for said issues. We had it towed into the dealership not only did they take 14 full days to replace a one hour spark plug recall job but they claimed to not have any loaners and told us we had to rent a vehicle and get reimbursed.

I could not be more disappointed in my Jeep Grand Cherokee 4xe (2023). This car should come with a warning label of how unsafe it is. The transmission and power stealing stopped while I was driving it in 2024 and since then has had a number of safety issues as it does not respond to the brake pedal or gas on more than 2 other occasions. The dealerships and Stellantis do not stand behind their vehicles and certainly don't have a customers safety as their priority. My leased car has been in service over 122 days since that incident in 2024. I would strongly discourage any family or friend to go with Jeep. Customer care gives your the runaround and for lemon law in my state I was 100 miles over the limit upon the first incident leaving me completely stuck with an unsafe car and a hefty monthly payment.

2025 Jeep Grand Cherokee L purchased in December 2025. From the beginning of ownership, this vehicle has been nothing but a source of repeated problems, inconvenience and frustration. For a brand-new vehicle, the ongoing defects are unacceptable. The vehicle has been in the service department multiple times for a persistent vibration issue. Initially told the problem was the tires. The tires were replaced, yet the vibration continued. I was then informed that the newly installed tires were defective.

There should be an option for zero stars. I believe Jeep Canada have acted in bad faith and misled consumers with their Grand Cherokee Hybrid vehicle. Customer Service/Jeep Wave. I am now on day 3 of waiting for an FCA authorized tow to the dealership. Their roadside assistance service is pathetic given the lengthy wait for a tow. I can’t even rent a vehicle until it is looked at by Jeep service and I am looking at two weeks before the dealership can schedule an appointment. Hybrid Performance or lack of Recall after recall on a hybrid vehicle that won’t operate on battery function the majority of the year. The vehicle is currently lifeless with no electronics and unable to be jump started despite being plugged in and driven regularly. Jeep’s response to operating in cold temperatures: “These vehicles must be stored in a heated garage”. They don’t advertise that on the sales lot. Don’t buy a Jeep product!!!

I purchased a 2025 Jeep Grand Cherokee L in late November of 2024. I normally use this vehicle for travel to and from work. I leave my house at 630a and return home anywhere between 5-8p. Upon taking a family trip to Orlando during Late May, we noticed an issue with the windshield. In the center there was a horizontal line about 12-14 inches that had a defect and could be seen on sunny, bright, & hot days. I was close to an oil change and thought I would bring it up then. 3 weeks later I was due for an oil change. I was told I was over the 12K mileage warranty limit. Keep in mind I didn't have a crack or chip, it was in the glass manufacturing itself. Was finally told today 10-29-25 almost 120 days later by Jeep Cares, that this was not covered since I was over the 12K mileage. Just so everyone knows, You don't have a 36K mileage bumper to bumper warranty.

2014 Jeep Grand Cherokee - I am so glad we purchased the lifetime warranty at the time of vehicle purchase as it has paid for itself. I used to have my vehicle serviced at Huffines and now Grapevine Jeep and have been very pleased with the service advisors. They are not pushing for services if not required or asked for and are courteous and communicative.

It has been confirmed by the dealership that my Jeep Grand Cherokee has a RFH issue. It needs a software update but the module will not accept the update. It is a common issue with the 2024 Jeep Grande Cherokee. Jeep says that if there are issues that it should be replaced. Dealership says Chrysler won’t let them just replace it, that they have to try updating it first and that they are trying to come up with a solution. In the meantime I am on the road with a vehicle that has already left me stranded because Chrysler is making my dealership jump through hoops to save money. Bought a new vehicle in February (less than 7 months ago) so I wouldn’t be stranded. Now I can’t trust it to leave my city because Chrysler won’t let my dealership replace the part. I am beyond not impressed. I will never buy Chrysler again!

I own a 2020 Jeep Grand Cherokee (VIN: [insert VIN]) with an extended warranty. The infotainment screen has started delaminating. This is a known defect with Uconnect systems and should be covered under my extended warranty. Unfortunately, I am being sent back and forth between Chrysler and Motor City Chrysler, Windsor, ON, with neither party taking responsibility. If not resolved, I will have to escalate the matter to Consumer Protection Ontario and consider Small Claims Court.

On May 4, 2025 my Grand Cherokee 2011 went in for replacement of battery, I was told alternator and starter also needed replacement. That escalated to what the dealer called the computer mother board. I have the lifetime warranty so everything was covered. It is now over 3 months since I have had my vehicle. I was told the computer part was on "national back order". The first week in July I called customer care and was given a case manager. All I have been told was the part is finally in and corporate is negotiating with supplier to release it. I only have that Jeep so have been borrowing cars from family and friends. Beyond unacceptable.

I purchased a brand new 2018 Jeep Grand Cherokee limited with the 3.6 penstar engine. It has only 43,000 miles on it and has been well maintained since purchased. About two weeks ago. A check engine light came on for a cylinder 3 misfire. Did the tune up. Same problem. Turned out it was a bad head gasket and coolant was leaking into the cylinder. Drove it to Bettenhausen Jeep in Tinley Park to see if Jeep would do a good will repair. They refused, charged me $210 for the diagnostic, and when I picked up my Jeep, it broke down less than 2 miles from the dealership and I had to get it towed. Don’t buy a Jeep. They don’t stand by their product, even when it’s defective. 3.6L penstar is a crap engine. Wish I knew before. The dealership does not care, they just want you to buy their products. Buy a Chevy, they are more reliable.

Buyer Beware: My Experience with the 2021 Jeep Grand Cherokee 🚨. I feel compelled to share my experience with the 2021 Jeep Grand Cherokee—and it's not what you'd expect from a brand that prides itself on durability. I bought this SUV with high hopes, trusting in Jeep’s legacy and needing a reliable vehicle as I approach retirement. But what followed has been deeply disappointing.

I had multiple powertrain failures on my Jeep at 75,000 miles. The Jeep was well maintained and when I contacted Jeep, they stated this was "normal" and "machines break down". This may be normal for a Jeep but it isn't acceptable to spend many thousands of dollars on a vehicle. Jeeps are unreliable if this is indeed "normal".

First and foremost, I would like to say I’m not particularly upset with the service writer who helped me at the dealership. However, I am very upset with Jeep as a whole company. I brought my 2023 Jeep Grand Cherokee to the dealership to see why my radio is malfunctioning and why it was skipping around on its own. Not only was the issue UNresolvable but I was charged $200.00 for diagnostic testing done to the vehicle. This is a manufacturing issue and the explanation that I received was that my “usb port” was moving around/loose & that was the cause of it. Not to mention, the problem persisted without the usb port being used as well as the car being in park. This is still a relatively brand new vehicle. Hasn’t even been a full 3 years with the jeep. There should be no reason for this. With that being said, I am highly unlikely to return to jeep as a repeated customer.

Hilarious! Jeep, in order to cut costs did the following things that customers don't realize until it's too late; They REMOVED the HomeLink System so you need a manual garage door opener! They took a significant amount of cushion out of the passenger seat, its like sitting on a box. In order to "upgrade" you have too pay 5,000 for each step, which they threw in all the worthless crap you don't need. I am disgusted with Jeep with this being my 6th but last Jeep I ever own. 2025 Jeep Grand Cherokee Altitude. Disgusting!!!

I have a 2018 Jeep Grand Cherokee with 88k miles that now needs major engine repair for $7,000. This vehicle has been serviced regularly with tune ups, oil changes, etc. When I called the Customer Care Center, it was quite possibly the worst customer service ever. After much generic, scripted dialogue from the 'rep', I was getting nowhere. I insisted on speaking to a case manager. I was assigned a case number and was told I would receive a call from case manager within 24 hours. Shocking, that never happened. Instead I got a generic email from the same 'rep' saying basically, 'sorry, we can't help you because the car is out of warranty.' I immediately responded and asked AGAIN to speak to a case manager, but have not heard back. The Customer Care 1-800 number goes to call center outside the US and they make it difficult if not impossible to actually speak to someone qualified and customer service oriented.

I have been a loyal Jeep customer for over 12 years, owning five Grand Cherokees and always trusting the brand’s promise of quality, performance, and integrity. Sadly, my recent experience has shattered that trust—And made it clear that Jeep no longer values its long-term customers. In 2023, I leased a Jeep Grand Cherokee Trailhawk 4xe Hybrid from Quirk Jeep Chrysler Dodge Ram in Dorchester, MA. From the start, it was a disaster. The vehicle was missing options I specifically ordered, and even worse—it didn’t start on delivery. I was stranded with a brand-new car that couldn’t turn over. While the dealership did pay for a hotel, flight, and transport, I was then pressured into signing a non-disclosure agreement (NDA) with Stellantis Financial, which felt like a silencing tactic instead of a solution. Since then, I’ve had constant electrical and hybrid system problems—Despite the vehicle having very low mileage.

Never ever ever ever EVER buy a Jeep especially the Jeep Grand Cherokee 2016. I have been struggling with the same issue since 2020. The battery starts, but the steering wheel, brakes, and shift all lock up and the engine won't start. This will happen even if I stop at a stop light. I have to make sure the auto start/stop is turned off. As of monday it wouldn't start. Jumping it isn't working and it won't even lock. It's at jeep right now and they said they will probably have it for over a week. The last time they had it they had it for THREE MONTHS. Once I get this figured out I'm trading this car out (hoping I can afford to). It has been extremely unreliable.

I purchased brand new Grand Cherokee L on February 27th, there was a bubble in the bug guard so the salesman assured me they wanted it to be perfect for me. He sent me to a local business to have it fixed, the business ended up putting a 20 inch scratch in my hood and has not been very helpful in the process of keeping me updated as to when I will get my vehicle back. I called the salesman and he assured me he would contact the owner and get me answers, I have called him twice, each time he said he would call me back, he has not.

We leased a 2020 Jeep Grand Cherokee for 4 years. We were well over the miles allowed so we had to take a loan out to buy the car. We only purchased roadside assistance for the car - due to the fact our payment was already over $500.00 a month. So April of 2024 we purchased the vehicle. May 20, 2024 the check engine light comes on and the car starts to shake. We took to a local automotive shop for the repair. The repairs took till JUly and cost us $13,000 and the car was still acting up - took it back and said we needed a new engine.

I have a 2022 Jeep Grand Cherokee 4Xe that has been nothing but a lemon! There have been about 6 recalls, I've had to drive with no heat, or defrost in winter and once was out of state on a 4 hour trip! I live in SD and this was always with below freezing temps. Even after the defrost recall, I had issues with the heat not working. Recently, they fixed the battery recall and the very next day, the orange wrench comes on and says to fix electrical. Once, the car even quit on me and sometimes, our music won't play.

$60K plus car that night vision has never worked. Sway bar actually broke from only road use. Been to dealer 3 times for issues. Cv axle replacement, display screen replacement. Check engine light issue. Over $500 in rental fees. Called corporate for rental help for next appointment. No call back feature. Waited over 20min... got case #. Was told case worker call me back in 24hr. Did not happen. Called back, over 20 min wait again. Hung up. No call back feature a way for them to get people to give up. 4th Cherokee and most expensive by far. Lemon. This will be 3rd time trying to fix night vision. Frustration to say the least. The phone thing pisses me off the most. More than broke car.

Act like they are doing you a favor selling you a car, they lowball you on trade in. That means Jeep Grand Cherokee Overland have poor resale value. I am now looking it buying a Lexus. Better built and better resale value. I have jeep grand cherokees for the last 10 years, no more

2014 Jeep Grand Cherokee SRT. Lifter and camshaft failed then was repaired. 19 miles later at 65k miles spun crank bearing so replaced engine. 39k miles later this engine had lifter and camshaft failure even with 11 oil changes. All repairs out of warranty. I've paid tens of thousands on engine replacements and $7k on preventive maintenance, service and repairs. This jeep and Jeep/dealership ruined me in every way. Hemi 6.4 mds lifters are defective and should be recalled.

I truly thought I had bought a safe and reliable vehicle. Three weeks ago my Jeep's brakes failed while I was driving. I was approaching an intersection so I was fortunately already traveling at a very low speed to begin but when I pushed the brakes they were not stopping the car. I quickly released and pushed again and the brake pedal became extremely hard as it would be if the vehicle were not running. The car continued to move forward and I swerved into the left hand lane to barely avoid hitting a car that was in front of me in the middle lane. My jeep continued to go forward in the left turn lane and the whole time I am pushing on the brakes as hard as I possibly can and now knowing for sure that my jeep isn’t going to stop. I hit the back of an 18 wheeler which was the only vehicle in that turn lane stopped at the red light and this brought my jeep to a complete stop.

Jeep I used to admire the Jeep brand. After purchasing my 2018 Jeep Grand Cherokee back in 2020, I have experienced nothing but issue after issue. I've already spent a couple thousand dollars on a fuel line repair that is a known defect of this unit. No assistance from Jeep. Currently, my radio touchscreen is delaminating (safety hazard and a known defect) and causing the volume to turn on full blast out of nowhere and to ghost dial 911 and SOS. Jeep Customer Care is refusing to assist. My leather dashboard is also wrinkling and bubbling (another known defect for this model). Jeep's "Customer Care" has been rude and unhelpful. They lied to me, changed their mind about providing payment assistance, and hung up on me multiple times. I am begging for someone to make this situation right.

If I could give 0 stars I would. We purchased a low mileage used Jeep Grand Cherokee L that was still under warranty. Of the 200 days we have had the car, it has been in service in total for over 85 days and counting. Always for the same issue, something is draining the battery and it won't start. The dealership cannot figure it out and Corporate gives you the runaround. I've filed two claims with Jeep Customer Service. I tried snail mail and email. And no response. I tried calling customer service multiple times, whatever you do, don't let them auto call you back because they never do. I was told 20 minutes and it's been over an hour now I'm on hold again.

This is a piece of garbage vehicle, there are cooks obviously running the manufacturing operation since 5 visits to the dealership in order to take care of transmission issues have all ended up futile. There is recklessness on their behalf as they are jeopardizing the lives of thousands of people who unfortunately have to drive their defective vehicles.

I have had Grand Cherokees for the last 25 years, 5 different vehicles. As a female, I always want newer vehicles for safety and reliability reasons. I currently have one vehicle, a 2020 Grand Cherokee Limited. Which I would say is relatively new. I had to tow it to a dealership, Dick Scott Motor Mall in Fowlerville, MI for a Monday morning service., it would not go into gear. It was not diagnosed until Tuesday, which then had to have a part ordered and it did not come in until Wednesday. This is already 1 day lost now. They said they fixed the issue on Wednesday. When I picked it up, it was not working, the same problem, I never made it out of their driveway. They are still working on it Thursday, without diagnosing the problem, cannot find the problem. What can I do to get a repaired vehicle? I am desperate. This truly shakes my faith in the Jeep product. What if this was your family member? I truly need a vehicle that I can drive.

I own a Jeep Grand Cherokee. I keep my vehicles for many years, especially when I like them. Unfortunately, Chrysler is now off my list. Dealership and corporate customer service are basically non-existent. Here's my story. Back just before COVID popped up, I had a recall for a part that was defective. It was the dashboard leather cover. I took my car into the local dealership (I10 in Indio, CA) and they took pictures and said it qualified for the recall. I took my car in for service a couple more times in the next few months and asked about the recall - they stated I shouldn't expect anything soon, since there were delays due to COVID. This went on for two years - every time I asked, they would tell me "When your part comes in, you'll be notified". Turns out they never ordered it. And now they are denying any knowledge.

I have a 2022 Jeep Grand Cherokee and it is the awful. It has had the stereo replaced 2x, broke down losing power due to a bad cylinder and now the automatic emergency brake comes on when I try and backup with nothing around me. The dealership can't find the issue and has just said to shut the feature off so that it doesn't come back on. That's not a fix!!! I contact Stellantis the Retention dept for Jeep and they offered me a CDI which is a voucher to received a discount that they say is a discount from employee pricing or 5% off invoice. That is a lie.

I purchased a 2022 Jeep Grand Cherokee Limited and love it. The local dealers in the Sandhills region of NC where I live are great. However, I recently got a recall notice regarding a safety issue driving with a defective coil. I took my jeep in for the required inspection and it was confirmed my vehicle was affected. Then I was told by two different jeep dealers that they can only order a Limited amount of these coils and you have to wait for weeks to get one. Meanwhile I gave a cross country trip to take coming up and have been told it's a safety issue to drive the jeep as is with the defective part. So I called Jeep headquarters and explained my situation. They stated they cannot expedite the part for my trip which is a month away and they do not offer rental assistance. This is not acceptable for paying thousands of dollars for a new vehicle that should be safe to drive.

I bought a Jeep Grand Cherokee in October 2022. 5 months, 6,500 miles later, it breaks down in the middle of nowhere. The dealership has run the initial diagnosis and can't figure out what's wrong with it. There's no ETA on when they can do further diagnostics on it. I haven't had a vehicle all week. The dealership doesn't have a loaner program. I've been wasting hours of my time on the phone with Jeep trying to get a car rental under their base warranty, but they're telling me I have to pay for the car rental. Disappointing paying $52k for a new vehicle, only to have it break down and the manufacturer doesn't care about the customer or stand behind their product.

Battery died on me 4 times within 1 year. Their Premium Customer Service is not premium at all!! They are awful. They do not return calls, they can't even provide a loaner. Who will reimburse me for the time lost, not working?! Imagine having a vehicle that is so unreliable that you pray each morning that it actually starts and you can live your life. That is what my experience has been. Even after being in a shop and getting a "brand new" battery, I am still struggling. They have faulty batteries; they are very aware of the issue but continue to sell cars at high prices, calling themselves "Luxury". I do not recommend buying or leasing this Car. (Jeep Grand Cherokee L Overland 2021)

Worst Service Department: I bought my Jeep Grand Cherokee Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front transmission. They found a play in the inner and outer tie rods and because I bought an extended warranty, the dealer supposed to take care of that. But guess what, no parts were available and today February 2023 I'm still waiting for those. The communication/response from the service department has been poor. I sent many emails ang got response just for 2 saying in a roughly manner that the parts are not available yet. I got the Service Manager name but not his number because when I called, someone told me that his number was not available. I just kept the communication with the service rep Alejandro **.

The screen in my jeep has a “bubble” in it. I went to the dealership and they admitted it was a known issue and said it was a 1500 fix that they would not cover unless it became a recall. I pushed, questioning why they would not cover a manufacturer issue that they know is going on. They would not do anything aside from repeat that they are aware of the issue but I could pay and “maybe” be reimbursed if it actually becomes a recall.

I have had nothing but problems/issues with my jeep since I bought it a year ago. Endless recalls, electronics issues, replaced solenoid, replaced water pump, odd shift points, radio reset over 20 times, and terrible on gas (13-15 mpg). I’ll never purchase a jeep again, and moreover, I’ll never purchase any product made by Fiat-Chrysler.

Having enjoyed my 1st car being a 1997 TJ Wrangler I opted to purchase again when it came time to get a more family friendly vehicle. I purchased a 2012 Overland Summit Grand Cherokee with Saddle interior. It is an ok car, the electrical system has failed twice resulting in a tow both times with about 3 weeks of downtime trying to schedule the repairs both times. While the transmission is still holding in it has made large clunking sounds when engaging into gear about 3 months after purchase and seems like it is designed to fail after 100k miles.