Jeep Grand Cherokee Reviews

I could not be more disappointed in my Jeep Grand Cherokee 4xe (2023). This car should come with a warning label of how unsafe it is. The transmission and power stealing stopped while I was driving it in 2024 and since then has had a number of safety issues as it does not respond to the brake pedal or gas on more than 2 other occasions. The dealerships and Stellantis do not stand behind their vehicles and certainly don't have a customers safety as their priority. My leased car has been in service over 122 days since that incident in 2024. I would strongly discourage any family or friend to go with Jeep. Customer care gives your the runaround and for lemon law in my state I was 100 miles over the limit upon the first incident leaving me completely stuck with an unsafe car and a hefty monthly payment.

2025 Jeep Grand Cherokee L purchased in December 2025. From the beginning of ownership, this vehicle has been nothing but a source of repeated problems, inconvenience and frustration. For a brand-new vehicle, the ongoing defects are unacceptable. The vehicle has been in the service department multiple times for a persistent vibration issue. Initially told the problem was the tires. The tires were replaced, yet the vibration continued. I was then informed that the newly installed tires were defective.

There should be an option for zero stars. I believe Jeep Canada have acted in bad faith and misled consumers with their Grand Cherokee Hybrid vehicle. Customer Service/Jeep Wave. I am now on day 3 of waiting for an FCA authorized tow to the dealership. Their roadside assistance service is pathetic given the lengthy wait for a tow. I can’t even rent a vehicle until it is looked at by Jeep service and I am looking at two weeks before the dealership can schedule an appointment. Hybrid Performance or lack of Recall after recall on a hybrid vehicle that won’t operate on battery function the majority of the year. The vehicle is currently lifeless with no electronics and unable to be jump started despite being plugged in and driven regularly. Jeep’s response to operating in cold temperatures: “These vehicles must be stored in a heated garage”. They don’t advertise that on the sales lot. Don’t buy a Jeep product!!!

I purchased a 2025 Jeep Grand Cherokee L in late November of 2024. I normally use this vehicle for travel to and from work. I leave my house at 630a and return home anywhere between 5-8p. Upon taking a family trip to Orlando during Late May, we noticed an issue with the windshield. In the center there was a horizontal line about 12-14 inches that had a defect and could be seen on sunny, bright, & hot days. I was close to an oil change and thought I would bring it up then. 3 weeks later I was due for an oil change. I was told I was over the 12K mileage warranty limit. Keep in mind I didn't have a crack or chip, it was in the glass manufacturing itself. Was finally told today 10-29-25 almost 120 days later by Jeep Cares, that this was not covered since I was over the 12K mileage. Just so everyone knows, You don't have a 36K mileage bumper to bumper warranty.

2014 Jeep Grand Cherokee - I am so glad we purchased the lifetime warranty at the time of vehicle purchase as it has paid for itself. I used to have my vehicle serviced at Huffines and now Grapevine Jeep and have been very pleased with the service advisors. They are not pushing for services if not required or asked for and are courteous and communicative.

It has been confirmed by the dealership that my Jeep Grand Cherokee has a RFH issue. It needs a software update but the module will not accept the update. It is a common issue with the 2024 Jeep Grande Cherokee. Jeep says that if there are issues that it should be replaced. Dealership says Chrysler won’t let them just replace it, that they have to try updating it first and that they are trying to come up with a solution. In the meantime I am on the road with a vehicle that has already left me stranded because Chrysler is making my dealership jump through hoops to save money. Bought a new vehicle in February (less than 7 months ago) so I wouldn’t be stranded. Now I can’t trust it to leave my city because Chrysler won’t let my dealership replace the part. I am beyond not impressed. I will never buy Chrysler again!

I own a 2020 Jeep Grand Cherokee (VIN: [insert VIN]) with an extended warranty. The infotainment screen has started delaminating. This is a known defect with Uconnect systems and should be covered under my extended warranty. Unfortunately, I am being sent back and forth between Chrysler and Motor City Chrysler, Windsor, ON, with neither party taking responsibility. If not resolved, I will have to escalate the matter to Consumer Protection Ontario and consider Small Claims Court.

On May 4, 2025 my Grand Cherokee 2011 went in for replacement of battery, I was told alternator and starter also needed replacement. That escalated to what the dealer called the computer mother board. I have the lifetime warranty so everything was covered. It is now over 3 months since I have had my vehicle. I was told the computer part was on "national back order". The first week in July I called customer care and was given a case manager. All I have been told was the part is finally in and corporate is negotiating with supplier to release it. I only have that Jeep so have been borrowing cars from family and friends. Beyond unacceptable.

I purchased a brand new 2018 Jeep Grand Cherokee limited with the 3.6 penstar engine. It has only 43,000 miles on it and has been well maintained since purchased. About two weeks ago. A check engine light came on for a cylinder 3 misfire. Did the tune up. Same problem. Turned out it was a bad head gasket and coolant was leaking into the cylinder. Drove it to Bettenhausen Jeep in Tinley Park to see if Jeep would do a good will repair. They refused, charged me $210 for the diagnostic, and when I picked up my Jeep, it broke down less than 2 miles from the dealership and I had to get it towed. Don’t buy a Jeep. They don’t stand by their product, even when it’s defective. 3.6L penstar is a crap engine. Wish I knew before. The dealership does not care, they just want you to buy their products. Buy a Chevy, they are more reliable.

Buyer Beware: My Experience with the 2021 Jeep Grand Cherokee 🚨. I feel compelled to share my experience with the 2021 Jeep Grand Cherokee—and it's not what you'd expect from a brand that prides itself on durability. I bought this SUV with high hopes, trusting in Jeep’s legacy and needing a reliable vehicle as I approach retirement. But what followed has been deeply disappointing.