Jeep Grand Cherokee

Jeep Grand Cherokee

 3.7/5 (1520 reviews)

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Overall Rating3.7 out of 5
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About Jeep Grand Cherokee

The Jeep Grand Cherokee is a roomy SUV that's great for off-road adventures. Read more Jeep reviews to learn about other models.

Jeep Grand Cherokee Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 10, 2023

I bought a Jeep Grand Cherokee in October 2022. 5 months, 6,500 miles later, it breaks down in the middle of nowhere. The dealership has run the initial diagnosis and can't figure out what's wrong with it. There's no ETA on when they can do further diagnostics on it. I haven't had a vehicle all week. The dealership doesn't have a loaner program. I've been wasting hours of my time on the phone with Jeep trying to get a car rental under their base warranty, but they're telling me I have to pay for the car rental. Disappointing paying $52k for a new vehicle, only to have it break down and the manufacturer doesn't care about the customer or stand behind their product.

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Verified Reviewer
Original review: Feb. 13, 2023

Battery died on me 4 times within 1 year. Their Premium Customer Service is not premium at all!! They are awful. They do not return calls, they can't even provide a loaner. Who will reimburse me for the time lost, not working?! Imagine having a vehicle that is so unreliable that you pray each morning that it actually starts and you can live your life. That is what my experience has been. Even after being in a shop and getting a "brand new" battery, I am still struggling. They have faulty batteries; they are very aware of the issue but continue to sell cars at high prices, calling themselves "Luxury". I do not recommend buying or leasing this Car. (Jeep Grand Cherokee L Overland 2021)

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    Verified Reviewer
    Original review: Feb. 1, 2023

    Worst Service Department: I bought my Jeep Grand Cherokee Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front transmission. They found a play in the inner and outer tie rods and because I bought an extended warranty, the dealer supposed to take care of that. But guess what, no parts were available and today February 2023 I'm still waiting for those. The communication/response from the service department has been poor. I sent many emails ang got response just for 2 saying in a roughly manner that the parts are not available yet. I got the Service Manager name but not his number because when I called, someone told me that his number was not available. I just kept the communication with the service rep Alejandro **.

    There is no way of communication by phone. The service rep never pick the phone up. I had to go personally to ask for status. I think this is not acceptable. I like the vehicle a lot, however I've started thinking of getting my car repaired and then, to trade it for any other more reliable brand. Please avoid Jeep/Dodge/Chrysler. No parts are available and the communication with the service department is very very bad.

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    Verified Reviewer
    Original review: Sept. 16, 2022

    The screen in my jeep has a “bubble” in it. I went to the dealership and they admitted it was a known issue and said it was a 1500 fix that they would not cover unless it became a recall. I pushed, questioning why they would not cover a manufacturer issue that they know is going on. They would not do anything aside from repeat that they are aware of the issue but I could pay and “maybe” be reimbursed if it actually becomes a recall.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 25, 2022

    I have had nothing but problems/issues with my jeep since I bought it a year ago. Endless recalls, electronics issues, replaced solenoid, replaced water pump, odd shift points, radio reset over 20 times, and terrible on gas (13-15 mpg). I’ll never purchase a jeep again, and moreover, I’ll never purchase any product made by Fiat-Chrysler.

    2 people found this review helpful
    Verified Reviewer
    Original review: Sept. 27, 2021

    Having enjoyed my 1st car being a 1997 TJ Wrangler I opted to purchase again when it came time to get a more family friendly vehicle. I purchased a 2012 Overland Summit Grand Cherokee with Saddle interior. It is an ok car, the electrical system has failed twice resulting in a tow both times with about 3 weeks of downtime trying to schedule the repairs both times. While the transmission is still holding in it has made large clunking sounds when engaging into gear about 3 months after purchase and seems like it is designed to fail after 100k miles.

    The interior has been my biggest letdown. I purchased a high trim model specifically for the interior. The color is rubbing off the tan leather in the high wear locations but the glue holding the dash in place has completely released and the leather dash has now become a loose piece of leather laying there. I spoke with our local dealer who said this was a known issue and said extended warranty X81 would cover this repair. After scheduling a replacement (1 year out) I patiently waited for the repair. When the year came up they said the parts were delayed and that is was still several months out, I again patiently waited. At this point the dealer said that the issue was now a corporate issue where they told me that the term (which I was in during the initial warranty) had expired and they will no longer support this.

    The cheap plastic base model would have lasted longer than the higher trim and I am super frustrated with how Chrysler handled the repairs. I look forward to supporting new companies such as Tesla for challenging the industry norms that many companies have fallen into with age producing cheap products and only looking at the bottom line. I am glad the dealership model is being challenged and I hope to never deal with a dealership again. I was a once great fan of this brand and am sad to say that is no longer the case.

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    Verified Reviewer
    Original review: March 8, 2021

    I love my Jeep except for the quality and the horrible dealer service. Seriously you spend almost 70K on a Grand Cherokee and they do not even provide loaners. As much as I love driving my Jeep I will be trading it in on another car instead of getting another Jeep. I wanted the Grand Wagoneer but not now. What kind of idiot would spend 100K on a Jeep with a ** warranty and ** dealer service. My seat frame breaks on mine and they have fixed it twice. It breaks within 1 day. I have had a Cadillac, Chevy Colorado, VW and never a problem with the seat and they all provided loaners.

    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 20, 2020

    I have owned seven Jeeps over 40 years and loved them all. I bought a new 2019 Jeep Altitude. Two days into having this new car I started getting "weather alerts" popping up on my center console screen. After exhaustive research I was told these alerts could not be disabled. I checked the Jeep forums as well. The complaints were overwhelming. These alerts are usually for counties 3 to 6 hours away. They usually are wind and storm warnings. I receive on average 20 of these alerts a week. I have to each time take my eyes off the road and press the box acknowledging that I've seen the alert.

    I've now had the car 21 months and have received over 1600 weather alerts, all having absolutely NOTHING to do with where I was located. This is without a doubt the most annoying "feature" ever pushed onto the car buying public. Read the on-line reviews. People are seriously upset with this and have every right to be. The dealer knew of this when I bought the car and said nothing. This feature is on all Dodge, Chrysler and Jeep products. Again, it cannot be disabled. Lastly, I seriously suspect this was "invented" or "perpetrated" by an individual that was born in the 90's, avoids all human interaction, lives on their "smart phone" while still living with their mother.

    7 people found this review helpful
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    Verified Reviewer
    Original review: Aug. 9, 2020

    I've had 6 Jeep Grand Cherokees so when my last one had the head gasket go at just over 200,000 I bought a certified preowned 2017 without thinking twice. My bad. This car is so badly designed that after two weeks I am looking for another car. For one thing, the hum of the engine is so loud that it makes my head hurt, especially at low speeds. The sound quality of the radio is horrible and the hands free is practically unusable and the UConnect flips back to the phone and shuts off intermittently.

    Moreover, all the important things such as radio, climate control, require multiple steps and the information you need to see is so small it's hard to read. The interior design has absolutely no place to put anything; I've lost my phone 4 times already because I need to put it on the passenger seat. No place for change, lipstick, or small items we routinely carry and the storage on the doors is so narrow and deep you can't put your hand in it. Anything you put there is lost forever.

    The car has also failed to start every morning for the last week and has required a jump start. The dealer, who has serviced every one of my cars, is flummoxed. The aerodynamics are terrible; I feel like I'm in an echo chamber. First car in 54 years of driving and more than 30 years of Jeeps that I can honestly say I hate. I'm already shopping for another vehicle; I don't care if I take a hit because I spend on average 4 hours a day in a car and I find myself dreading getting into it.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 14, 2020

    We are now on our 4th radiator in our 2017 Jeep Grand Cherokee. The dealership states no damage to the radiator other than leaking at the seams. I contacted Jeep and they opened a case. I spoke to the RUDEST Senior Case specialist named Phyllis. All I wanted to know is why we keep having this issue. All she would tell me is that they buy their parts from a third party vendor. She needs another job other than dealing with the public. I will think twice before ever buying a Jeep product.

    6 people found this review helpful
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    Jeep Grand Cherokee Company Information

    Company Name:
    Jeep Grand Cherokee