
Jeep Grand Cherokee Reviews
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Jeep Grand Cherokee Reviews
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Reviewed Jan. 4, 2008
I own a 2002 Jeep Grand Cherokee Laredo with 65,000 miles. In November 2007, while parked in the driveway, my drivers side window fell. My independent mechanic diagnosed the problem as a result of a defective window regulator. Cost=$400. Now in January 2008, the same thing happened to my passenger window. The cost for this window repair, another $400. How ironic. Total cost to replace window regulators in two month is now at $800!! This is absolutely ridiculous. After reading hundreds of complaints on this website and others, a class action lawsuit against Chrysler and/or the regulator manufacturer is definitely in order here. I would hate for any passenger's or children to get injured as a result of this.
Reviewed Jan. 3, 2008
After owning my 2004 Jeep Grand Cherokee Limited for 2 weeks, the first thing that happened was that my battery instantly without explanation died. I replaced the battery but was haunted by the weird things that the Jeep was doing right before the battery died (flickering lights, dials going wild) The next, more serious event, happened about three days later. I was driving down the road and the vehicles in front of me were slowing to turn. I slowed and then when I accelerated, the gas pedal depressed on its own and I was unable to slow the jeep with the brakes. I thought that maybe I had accidently activated the cruise and turned it on and off a couple of times. As the Jeep accelerated past 65 and braking was not effective, I had to pass a car that I had come up behind (no one was coming the other direction or this would have been the end of the line for me).
I tried to press the gas pedal thinking that it might be stuck. This only made the Jeep accelerate even more as it kicked it into the passing mode. No one was in front of me at this point, but there was an extremely busy intersection about 1/2 a mile ahead. Instantly, just when I was about to fully panic and start praying for my kids to be taken care of when I was gone, the Jeep stopped. I pulled off the side of the road and turned off the ignition. I let it sit for a few minutes while I composed myself and then turned it on and pulled back out onto the roadway. I drove at 20 mph for the next 5 miles to work and called the salesman to come and get it. He could tell by my voice that it was serious. He brought me a loaner car and came to get the Jeep. The maintenance department replaced an air hose and lubricated the throttle and asked me when I could come to pick it up. I was terrified to even get inside the Jeep. I'm not sure yet what I can do about it legally, but am looking into whether I can make them take it back. I cannot drive the vehicle or even worse put my children in the vehicle. I cannot believe that there has not been a recall with as many reports as I've found on this specific issue on the internet. This is ridiculous!!
Reviewed Dec. 27, 2007
I purchased my 2004 Jeep Grand Cherokee Special Edition used this past February and since then I have both rear regulator/motors go out on my windows. The first window was repaired at over $300.00 the second window came down on Christmas Day and has not been repaired yet due to money problems. At the time I purchased the vehicle I also purchased an extended warranty which does not cover this issue. After looking into this problem on the internet I have found out that a lot of people with Jeep vehicles are having the same problem and that Chrysler will do nothing about it. The least they can do is have a recall on the regulator/motor and put better made parts in there vehicles. I also have an 80's model Ford Taurus that I have had since I was 16 years old and have never had to replace this part. What do we as the buyers have to do to get quality vehicles for our money.
Reviewed Dec. 23, 2007
I own a 1996 Jeep Grand Cherokee Laredo. While idling, with me foot on the brake and my shift in drive, the car accelerates by itself. I have taken it to a jeep dealer twice, spending $1300 total, then an aamco spending $1020 and I am still having this problem. I just got the car out of the aamco shop yesterday and the car is now accelerating and then shutting off. Can anyone help me with this problem?
Reviewed Dec. 22, 2007
got in my 2004 grand Cherokee after leaving restaurant on December 21st and turned on car seats. within 2 minutes i thought i smelled wiring burning. all of a sudden my butt got very hot in one spot and i realized the seat was on fire. it had burned through the seat and looked like a cigarette burn. it had come through the leather seat. i immediately turned the seat heater off and it continued to smolder. odor was more like fabric burning rather than electrical. it took the rest of the evening for the smell to go away.shocked when looked up on google. never received recall notice even though i bought from jeep dealer. it was less than a year old at purchase and i have had jeep for almost 3 years and serviced only there.
Reviewed Dec. 17, 2007
i bought a 2002 grand Cherokee in 2005. about 2 months after i bought it, a check engine light came on. i took it to a neighborhood friend who specialized in transmission work. turns out it was coolant caps had rusted through. apparently the owner before me didn't used antifreeze, but water and the caps rusted through. after that $500, i had not problems until about a week ago. i went down the street and when i returned and shut the door the window fell to the bottom of the door. i frantically went to the internet to see what may have happened. i read the different sites that people had reported the same symptoms that i had(i counted 102 occurrences on one site).
i emailed Daimler Chrysler to ask them what could have happened. i have not received an email back. i replaced the window regulator like everyone i read about did. i was a jeep fan until this happened and read all the different problems other people have experienced and the horrible customer service they display. i am constantly living with the fear that i will be driving somewhere in a severe downpour one day or in subzero temps and will have the luck of dropping another window like most other people i have read about. i will never ever buy another Daimler Chrysler vehicle again, never.
Reviewed Dec. 13, 2007
I purchased a 2002 Jeep Grand Cherokee Laredo in 2004 with 44K miles. I keep it in very good condition. At about 75K miles, my driver's side window feel into the door in the middle of the night by itself. Apparently, the window regulator broke which costs $500 to repair at the dealership. I had it replaced by a 3rd party for around $300. 2 weeks ago my passenger side door did the same thing while parked in a parking lot. I came back to the car and the window had fallen into the door. THis time I went to the dealer and had it fixed for $500. When I asked if this was a major issue that they saw a lot, he said it happened from time-to-time, but seemed to shrug it off like it wasn't an epidemic or anything. Then, yesterday, I was shutting my back driver's side door and...guess what? You got it...the window fell down into the door. After reading the incidents on this site and others, I now know that this is truly an epidemic that happens to thousands of Jeep Grand Cherokees somewhere between 50K and 80K miles. From what I've read, it seems like once it starts it is only a short time until each of the others start failing. What is this? And, am I the only person that feels like these faulty parts should be recalled?
r.
Reviewed Dec. 11, 2007
I own a 2001 Jeep Grand Cherokee. The window regulators are faulty in the front and in the rear. My rear driver's side regulator broke sometime on the road yesterday and fell down even with the windows locked. I am lucky the kids that were in the backseat did not put their limbs or head, if not entire body, out the window. Jeep has known about this safety hazard and problem for the last 5 years and they have yet to fix the plastic piece that keeps breaking. I am prepared to file a class action lawsuit against the company for the permanent repair and replacement of the rear window regulators since it is a safety hazard for children.
Reviewed Dec. 7, 2007
I bought our 04' Jeep Grand Cherokee. The vehicle has 51000 miles on it. The steering valve is faulty, the brake rotors are warped and the AWD transfer case is gone. Chrysler does not cover any brake components so I'm out $1200. The steering and transfer case are covered by the warranty. Yet, the transfer case is on National Backorder. Eposti Jeep has been bought by McConnell Jeep and they have no idea when a transfer case will be available. I made calls to Chrysler Extended warranty and to the Chrysler Service line and was told that there was nothing they could do. I never experienced service issues like this with my prior Hondas or Toyotas
Reviewed Dec. 6, 2007
I purchased my 2002 Jeep Grand Cherokee Limited used from the local Jeep Dealer in my area 9 months ago. I have put about 5000 miles on it since purchase (March 2007). All was well until 2 weeks ago when the driver's side window fell without warning while parked in a shopping center parking lot. At first, we thought the car had been broken into, but no sign of entry. We were unable to pull the window up more than half-way.
The motor was still operational, as the window would power down, but not go up. I contacted the dealership (who had also sold me a brand-new PT Cruiser a while back). The service manager admitted to me that they are seeing a lot of Jeep window problems, and that they would contact me later that day to see if they would assist in the repair.
They phoned me that afternoon to say that because the vehicle is out of warranty, they would be unable to assist me financially in the repair, which would cost about $400. I have also researched this problem on the internet and have been dismayed to find HUNDREDS of reports of window failures like mine. I contacted Chrysler Customer Service in Detroit, and they were unwilling to assist with the cost of repair, or even acknowledge any responsibility for defective parts (I have a 20-year old Ford truck, and nothing like that has ever happened to any of its windows).
I have found a replacement regulator/motor from an independent vendor, which claims to have re-engineered the part and carries a lifetime replacement warranty. Tomorrow, my trusted local mechanic will be doing the installation. The Jeep Dealership has lost my business, and so has Chrysler Motors, except for extended warranty work on the PT Cruiser, if any is needed before the warranty expires.
No more Chrysler products for me. They KNOW they have a problem with these window regulators, and they refuse to issue a recall, because they're making a fortune in service repairs. My local mechanic said he fixes 2 Jeep windows per week at his shop - all late model years. He said one of his customers had 3 windows drop in one day, at a cost of $1200 total to repair. Until someone is injured or killed by this, Chrysler will not recall these. Take your dollars elsewhere.
Reviewed Dec. 6, 2007
I purchased a 2000 Jeep Grand Cherokee with a warranty included from The Eagle Warranty Corporation. A few months later in December work needed to be done to the vehicle. My mechanic wrote up an estimate and contacted the warranty corporation. Shawn at Eagle Warranty approved the work, so my mechanic did the work for me. In completion to the work my bill was $538.88. The claim was made on January 3, 2007. This included caliper, boots, oil change to replace gasket, rear transmission seal, shocks, pads, rotors and labor. When bill was submitted the warranty would only cover $138.99. I paid my mechanic in full because the Eagle Warranty did not send me any money back for the work.
I continuously called and left messages for a man by the name of Bryan in the Claims Department. I received one phone message from him to return which I did. I repeatedly called him asking for reimbursement. The final time I called I left a message to call me immediately because I will no longer wait around and I may pursue this issue legally if I am forced to. My call was returned within the half hour. He argued with me stating there was not any paperwork submitted and he would not repay me. I insisted that copies of my invoices were sent within the warranty period and I never received anything. Bryan ignored my calls when the warranty was still active and never made payment back to me. He also stated that since the warranty is now expired he will not reimburse me. I told him the claim was made during the active warranty period and he and his company failed to make prompt payment to myself. I want payment as soon as possible.
Reviewed Dec. 2, 2007
If you are keeping track of Jeep Grand Cherokee Sudden Unintended Acceleration you can add a new one. June 17, 2006. Jeep Grand Cherokee suddenly accelerates out of a Minneapolis Car Wash.
Reviewed Nov. 29, 2007
My 2001 jeep grand Cherokee, power window broke because of a defective design (2nd window in a year for me, 1000's of others with same problem)after searching the internet for similar problems I encountered many other jeep owners experiencing the same problem, this is a design flaw.
Reviewed Nov. 26, 2007
In September I went to a car wash to get my 1999 Jeep grand Cherokee washed. I had the vehicle in Neutral and when the wash was complete I shifted the vehicle to drive and it accelerated on its own to full throttle. I stood on the brakes but could not stop the vehicle. I hit a wall behind the car wash and then bounced into a boat that was being dried . Fortunately the owner of the boat got out of the way and was not hit. I went to the local Jeep dealer and told them what happened. They could not explain nor understand why this happened!!! I now hear that this is something that has happened to many people with Jeeps always, when they're shifted from neutral to drive.
Reviewed Nov. 24, 2007
A month after purchasing our new Jeep Grand Cherokee in 2002, the driver side window fell to the bottom of the door. We took the Jeep back to have it repaired. We waited for a couple of weeks for the part to arrive. At that point I had actually called about the part and the corporation said the part was already shipped out a week prior to this. Anyways, the dealership fixed the problem with that window-the regulator. Then in August we had the same exact window regulator break again. We had that fixed at another dealership. Two weeks later we had the front passenger window fall to the bottom of the door as well. Frustrated, we have contacted the customer service department twice by email and once by phone. I talked to a customer service representative just yesterday, November 23 and was told there was nothing that could be done seeing that it was out of warranty. Ironically, we had our rear driver side window regulator break last night. We have already spent over $400 for one window, and have two windows still broken. If we pay another $850 we have no guarantee that the problem is fixed.
Reviewed Nov. 23, 2007
I have a 2002 Grand Cherokee. It has 67,000 miles on it. Recently had the heater blend door failure.Repaired it using the $130 repair kit on ebay. I have not had the regulator issue with the windows yet ...guess I am overdue.Also have not had the brake issue.My issue is the with the Jeep Dealers...they just can not handle the multitude of issues with this car. It overwelms them. Replacement of the heater blend doors is a prime example...10 hours to tear apart the dashboard to get to a $200 part is just bad engineering. I am moving on...no more Jeeps in our family ( after owning seven over the past 20 years.)
Reviewed Nov. 13, 2007
I own a 2005 Grand Cherokee. When I bought this car, it had less than five miles on it. Within a month, it began to lurch when I backed out of my driveway. Then I started getting service four wheel drive icons coming up on my dash. I took it for service about four weeks after I bought it and was told nothing was wrong with it. Then it began to stall. It stalled an hour after I had been driving it, always when I needed to accelerate into traffic. Then it started to not start at all. Nice days, rainy days, didn't matter. I had to call Road Assist and have it towed into dealership.
Each time, I was told nothing was wrong with it. Finally, one day the dash board went crazy. All the lights started flashing on and off and the service tone began to chime constantly. Again (fifth time) I took it to dealer and this time they changed a sensor. Things improved for a bit but now we are at it again. The latest is the icons for service engine soon, service four wheel drive system and I believe service air bags come on and blink for awhile then go off. It's also started to stall when I accelerate in traffic again.
This is the worst made car I have ever had. It is my third Grand Cherokee and I didn't have this level of trouble with the other two. I did however, have to replace the brakes on the other two pretty early on. The second Jeep, had a service bulletin for brakes so they were replaced free. But the first Jeep didn't and I had to pay for it.
The gas mileage on this Jeep is nowhere near what they quote on the Maroni. I've yet to see 15 mpg with any regularity let alone 20 mpg. I can honestly say I will NEVER purchase one of these vehicles again. I can't trust this car and that is a major no no in my book. This one is leased and as soon as that lease is up, it's going back. Then, I'm heading to a different manufacturer. Jeep makes nothing but trash. I have friends who also have newer Grand Cherokees and they too have all sorts of stupid issues with the car.
Reviewed Nov. 10, 2007
Vehicle is a 2001 Jeep Grand Cherokee. There is a nationwide issue with these vehicles causing electric window lift mechanisms regulators to fail. The result is that the window falls into the door. It happens often when there is no one in the car such that there is a security risk to personal property in the vehicle. Two people had the windows fall in inclement weather and one in a downpour with babies on board.
Reviewed Nov. 8, 2007
I own a 2003 Jeep Grand Cherokee that has had no major problems but then a couple days ago the passenger window dropped into the door while I was driving. I looked into it a little bit and noticed all that was wrong was a broken cable and a broken plastic gear inside the motor but I couldn't find any parts to repair it so I had to take it in. By talking to the service manager and surfing the web I found out that lots of people are having the same problem but Chrysler is denying that it is a defect so they are not willing to fix it. Well come to find out the dealer cant just repair the parts that are broken(a small metal cable and a plastic wheel valued at about $10 to be generous) They have to replace the whole window regulator because it all comes assembled together in one piece. Nice little scam Chrysler has going on here. I think its fair to say it's a scam due to the fact they will not recall this and fix the problem.
Reviewed Nov. 8, 2007
My 1996 Jeep Grand Cherokee went up in flames in my driveway. The fire dept. determined it was an electrical fire. It had been off for over ten minutes. I had not had any work done on it recently, or added oil to it, nor did I drive it that night more than 5 miles. I found out that there was a recall that could cause engine fires, but Jeep says that that recall did not affect my VIN number. (My VIN is less than 8000 numbers off the recalled 32000). Someone should have them check and make sure that this doesn't happen to another family.
Reviewed Nov. 4, 2007
I own a 2002 Jeep Grand Cherokee that has had its share of normal problems but then a couple weeks ago the drivers window unexpectedly dropped into the door. Luckily it wasn't raining or anything and we got home fine. I did some looking over the door and everything seemed ok and I could hear the motor moving but the window would not come back up. I figured I would check it out the next day and since it was nice out I wasn't worried. Later that day the left side passenger window did the exact same thing. Now I was upset. I decide to start investigating the issue on the internet and found out that lots of people are having the same problem but Chrysler is denying that it is a defect so they are not willing to fix it.
Reviewed Nov. 2, 2007
A very common problem in 1999-2004 model Grand Cherokees has been weak blend and re-circulation doors in the HVAC systems, which causes heat to stop working. My JEEP has this problem and has no heat. In January of 2004 Jeep issued an informational TSB (#24-001-04) which introduced newly designed sub assemblies to repair the original equipment which has a major design defect. This is a very common problem and many people are angry about it and JEEP's lack of help with it.
Reviewed Oct. 27, 2007
2005 Jeep Grand Cherokee, Had several issues of stalling during driving. Took to 2 different dealerships and no one could fix the problem. I owned the jeep from new and this happened at least 1 time every two weeks. I have now encountered a new problem of the A/C not working properly. The air only blows on the floor. Even if i turn the heat on the cold air still blows on the floor. I took into dealership and they replaced the a/c head unit and this did not correct the problem. They said they were going to have to replace the entire ac system. I have now gotten rid of this vehicle and unfortunately will never buy another jeep again. Very disappointing.
Reviewed Oct. 24, 2007
I too, have had problems with my Jeep Grand Cherokee (1999). When I take my foot of the brake say for instance at a red light that turns green, the Jeep lurches forward for no apparent reason. If i'm stopped let's say to get gas and turn the Jeep off, when I turn it back on and again, when I put the Jeep in Drive (from Park) it lurches and actually almost burns rubber. I'm glad I read that I'm not the only one with this problem with Jeep vehicles.
Reviewed Oct. 22, 2007
I have a 2001 jeep grand cherokee larado and this is the 2nd window regulator that i am having to buy at $300 per window, why cant jeep do something about this? i have read many complaints about this, i will never have another jeep again
i
Reviewed Oct. 18, 2007
We own a 2002 Jeep Grand Cherokee. Over the course of the last two years we have had to replace every window regulator, currently have leaking gaskets, the electrical system is locking up and has frozen the back entry door and we have had to replace a distributor cap. This vehicle has been the worst product and the service prices are astronomical.
Reviewed Oct. 16, 2007
My husband and I purchased a 2002 Jeep Grand Cherokee Laredo 2 years ago, and have had nothing but trouble since. We have had to replace 2 window regulators which costs over $300 per window, and just yesterday the third window regulator broke, and has to be replaced. Also the electric fan which cools the radiator busted about a year ago and costed us several hundred dollars. When it broke, I had luckily just pulled up to my home because I heard some funny noises under the hood of the Jeep. When I put it into park the blade came off and busted a hole through my radiator. Luckily it came apart before I popped the hood to find out what was wrong. That could have been NASTY. Now I'm just wondering whats going to break next.
Reviewed Oct. 16, 2007
I bought a 2002 Jeep Grand Cherokee and 5 days later the passenger side window fell into the door. Apparently this is a huge problem but Chrysler will not recall the plastic regulator.
Reviewed Oct. 14, 2007
i put my 2004 jeep grand Cherokee Laredo into drive and it suddenly accelerated as witness said like a rocket. i was unable to stop it, hitting fences, gas meter and resting in someones living room. major damage. lucky no one was killed. i just bought the car about 2 weeks ago. i was given a ticket but not arrested yet. still under investigation. car has been impounded state police removed the black box and my insurance agent was refused access to the jeep
jeep totaled, fence totaled, gas meter busted, house major damage. no injurys
Reviewed Oct. 12, 2007
I purchased a 2005 Jeep Grand Cherokee new in Feb. 2005. I kept the vehicle in the garage for the past two years and left it in the rain for the first time this past week. It turns out that the drain tubes in the vehicle were plugged. They were plugged during manufacturing of the vehicle, Chrysler knew of the issue and had issued a technical service bulletin. However since I have over 36,000 miles on the Jeep they would not cover the $1,000 procedure. I told them that this was punishing me for taking care of my vehicle and they should make an exception but they would not, even after I pointed out that the Jeep was less than 3 years old (within the time frame of the warranty), the item was not tied to the mileage (it was not a wear item), and there was no way for me to know unless the vehicle was left in the rain (the tubes run between the outer and inner roof). They didn't care. After buying 5 new Chrysler vehicles over the last 10 years I will NEVER buy another. My wife just purchased a new Acura and there is no comparison concerning customer service. Chrysler treats you like a sucker after purchasing their vehicles, Acura treats you with respect...that is what makes you a repeat customer....Never again Chrysler...Never again.
Reviewed Oct. 11, 2007
Before purchasing my 1999 Jeep Grand Cherokee Laredo, I owned a Honda Civic for 10 years. I purchased my Jeep new and it's been nothing but a money sink hole ever since. Why can't American car manufacturers figure this out. I will never again by any vehicle made by Jeep or it's affiliates. My Jeep is now 8 years old with 80,000 miles and it has a loud popping/crunching/rattle under the driver's side front end, underneath the brake/left tire area. It's also got a loud roaring sound coming from the back end that sounds like a jet taking off. I've had the driver's window motor replace ($380), gas fuel line blew off ($250), water pump replaced ($225), oil leak repaired ($330), rotars & brakes replaced 4 times and it's vibrating again, right front headlight lens replaced, seatbelt retractor replaced, and the list goes on and on.
What a piece of JUNK. When I buy my new vehicle in a couple of months, it will be a TOYOTA or a HONDA. I hate buying another foreign vehicle, but these are the only 2 companies that can make a vehicle that doesn't nickle & dime you to death. Not to mention the decreasing gas mileage. I used to get about 18.5/mpg, now I get about 14/mpg. Oh, the electronic display for the temperature, direction, mpg, etc., it's not working either. I WILL NEVER NEVER NEVER BUY ANOTHER JEEP. If we all would protest and not buy this junk in the future, they'll go out of business!
Reviewed Oct. 10, 2007
I took my 2007 Jeep Grand Cherokee to a carwash. As the employee turned the car on to bring it out of the wash and put it in drive, the car accelerated by itself and he dodged people, cars and cleaning materials for 10 seconds before the brakes would work again. We filed a police incident report and my car is at the dealership right now. I will not be driving it again as it is a danger and obviously a lemon.
Reviewed Oct. 8, 2007
Last week the regulator on my front passenger window went out and it cost $380 to repair. The mechanic said it is a common problem in the 2004 Jeep Grand Cherokee and similar vehicles. Eight days later, same problem with the front drivers window...Jeep says too bad and that they won't reimburse my cost.
Reviewed Oct. 1, 2007
On 9/17/07 the left front wheel broke off of our 1993 Jeep Grand Cherokee. We were towed to exit 23 where we went to a combination BP/Wendys store. The tow truck driver and co-owner, Ed Dominick, went inside to ask the manager if it were okay to park our vehicles there. He said yes. After we were parked, my husband went inside and talked to the manager to make sure that it was okay and to tell him that we would arrange to have our vehicles removed as soon as we could. He knew we lived 3.5 hours away and my husband also gave him his name, address and telephone number. The next day my husband called from home to speak to the manager again as he was worried about our vehicles.
That Wednesday, the 19th, friends went to pick up the vehicles but had the wrong kind of towing vehicle. They told the business they'd be back with the other towing vehicle and went back that Saturday to pick up the vehicles and the manager had them towed on 2pm Friday to Tony's Wrecker Service in Bulls Gap, Tn. The store location is Bulls Gap, TN. He gave us no notice that he intended to tow the vehicles and he knew that we were having people come to pick them up, and he had given permission not only to my husband but to the tow truck driver/co-owner. Now we cannot afford to get our things, the wrecker service refuses to even give us our personal belongings and we have not even been sent notice that they have our vehicles. Plus the trailer was loaned to us by a friend and is not even ours. We need some help in getting our things back and we feel that BP should pay. We have contacted the business owner and as the manager told him that he didn't give us permission, they used that as an excuse to brush us off. We need to go to court for justice.
Reviewed Sept. 24, 2007
Well well... I'm glad to know that I'm not the only one... I have a 2003 Jeep Cherokee. In 2005 I replaced my Pass-window $420. Last October one of my back windows fell. I called and was also told by Chrysler customer service that I had to go to the dealership and pay for a diagnosis and then they would decide if they would do anything.
So my husband and I fixed it temporally. In March my Transmission went out. $3000. In July the other back window fell. I got online to look for possible recalls for the Jeep windows and instead found a recall for a Torque Converter Drain Back Valve on the transmission. This part caused the transmission to overheat and damage to the transmission, on 2003 Jeep Grand Cherokee 4.0 engines.
The Mechanic shop that replaced the transmission said that this was the part that failed and they waited an extra week for the part to arrive. So with 3 out of 4 windows broke and the trans. info I emailed Chrysler customer service.
I was told that my Vin # was not one of the affected recalls.(EVEN THOUGH I HAD THE SAME YEAR MODEL, MODEL, AND ENGINE TYPE AND HAD THE SAME PART FAIL AS STATED IN THE RECALL) and that until I took the Jeep to the dealership nothing could be done about my windows. Last Monday, My Drivers side window failed, I bit my tongue and took the Jeep to the dealership and it was going to be $257 per part per window and $164 labor per window.
About $1,300 total for all 3 windows. I called Chrysler back and they said we will reimburse $750 BUT I would have to get it replaced there at the dealership and I would have to pay for the amount and submit for reimbursement. It would take up to 2 months for refund. I asked it there was a time frame on this offer and was told NO I only had to do what was previously stated.
I called back not 10 mins later to ask another question and was told by that person that I had 30 days to have the full amount turned in for me to be able to get ANY reimbursement!
Reviewed Sept. 12, 2007
On May 26th, 2007 my husband was about to borrow our son's 2003 Jeep Grand Cherokee Overland, which incidentally, we had purchased earlier in the year expecting it to be a safe and reliable car for college. He had just hitched the trailer to the vehicle's tow hook as it as faced down our rather steep driveway situated on the side of a mountain. He got behind the driver's wheel, and I climbed into the front passenger's seat. He placed his foot on the brake, intending to put the vehicle in gear, and once the vehicle was placed in drive, it suddenly accelerated violently forward.
He attempted to steer the car to the right where a dirt berm would slow the motion. The vehicle impacted the hillside and rolled onto the top and over onto it's wheels. We were bruised and badly shaken up, but thankfully not seriously hurt. However, had my husband not taken this evasive action, I'm sure our four children would have been orphans by now. Fortunately after the first roll, the trailer got caught in some trees which prevented the car from further rolling further down the driveway and then possibly continuing down the mountain side!
Even though the police supported our case with the evidence found, Daimler Chrysler concluded that it was driver error. My husband is a meticulously careful driver with an excellent driving record. We are immensely aware of the caution required on such a steep slope, especially when in the process of towing a trailer, so why on earth would he suddenly accelerate with full force down such a steep driveway and then decide to turn right into an embankment to stop?
Thankfully it happened to us, and not to our two sons who were later going to drive almost 2,000 miles across country to go back to college together. Imagine how easily driver error would have been labeled at this age group. I have written to the Daimler Chrysler Customer Claims Resolution Group and to the five Directors of the Board of Daimler Chrysler, explaining what had happened.
The only response I received was a brief and rather flippant letter from the Customer Claims Department denying that there was anything wrong with the vehicle but thanked me for raising my concern! I think it is outrageous that such a large organization should be allowed to get away with this at the customer's expense. I wonder how many more people this could have happened to, only they were never able to tell their story?
Reviewed July 23, 2007
I bought a certified pre-owned 2000 Jeep Grand Cherokee in Oct of 2005. A few months later, the car would overheat while driving up hills. I took the car to the dealership for repair 5/20/06. They told me it was the fan clutch and repaired it under my service contract. the car still kept overheating. I returned to the dealer on 6/2/06, but they said they could not figure out what was wrong and gave the car back to me. By 7/06, I took it in again and this time they told me it was the radiator and replaced it under the service contract. In 1/07, again the car over heated. I took it the the dealership again and they told me it was the radiator and replaced it under the service contract. In 5/07, the car overheated again. I took it in, but was told that I would have to pay for the new radiator because my service contract was up. When I called the manufacturer, the person said that before I owned the vehicle, it already had two radiators replaced. Between the overheating problems,the other repairs and the service warranty for the repairs, I have spent over $5000 in less than two years for a certified pre-owned vehicle.
Reviewed July 14, 2007
My Car was purchased in Feb 2002 in July 2002 I was picking my up child from a birthday party at a local gymnastic center when my Grand Cherokee accelerated into the side of the building causing thousands of dollars in damages. Luckily it hit the men's bathroom which was unoccupied at the time.
Reviewed July 4, 2007
I owned a Jeep Grand Cherokee back in the 90's (well into the 100,000 miles)and LOVED it. Now i own a 2006 Jeep Commander. After a month of owning it, it went dead while slowing down at a yellow light. Everything went quiet. It's a good thing i was coming to a stop. It happened again while we were in traffic, idle. Then, while dropping off kids at school and going over the speed bumps on campus at UNDER 15 mph the front wheel base sort of came off place and it rattle and vibrated the car violently, until i stopped, reversed/forwarded the car a bit several times until the gears seemed to fall back into place. This has happened several times, even while going into pot holes...isn't this a Jeep?! This is one of the reasons i got it, so that i could be a bit rugged. Not so with a Commander. The dealership has tried to fix my complaints but the mechanics are at a loss. The only way for them to actually experience my complaints would be for them to come live with me indefinitely until these things happen again while they are riding in my car day in and day out. When my lease is due next September, i'm NOT keeping it.
Reviewed May 31, 2007
2004 Jeep Grand Cherokee.Driver window broke 8/06.Cable regulator replaced under warranty. 5/30/07 Passenger window went down on its own. Cable regulator broke.
Warranty expired 02/07.Contacted Huffines Jeep. Explained situation and that obviously Chrysler has some problem with their product. They would not repair and gave me an estimate of around $380 to repair.
Reviewed May 28, 2007
Bought a Jeep Grand Cherokee new from Donalson in Silsbee, TX. 2/25/06 The first front window just fell after 49,855 mileage. Cost $347.83 to fix. The power window regulator went out. 10/4/2006, the next front window again just slid down after mileage 60,334. Replaced regulator through Dixie Glass services for $247.02. Manager at Dixie Glass said the parts department was having a hard time keeping in stock because of all the demand for that part. Also, the price was rising. Again, I walked out of work and my rear window has fallen.
Rarely do I use the rear windows, yet I will have to again replace the regulator. I have it clamped shut because I cannot afford to replace the window regulator at this time. The odds are that the other rear window will be falling soon anyway. I have notified Chrysler about defect. Another neighbor is having similar problems with her new Jeep windows. I have both receipts for the work performed on the front windows. Is there some recourse to this defective product?
Reviewed May 21, 2007
We have a 2005 Jeep Grand Cherokee with 32,000 miles on it that had the check engine light come on. Transmission was being hesitant. Scheduled dealer appt. and 2 days before, trans. gave a loud clunk and stopped working. Towed into the dealer and was told Chrysler declined warranty work until WE paid for and had a full transmission fluid change including filters, for $332. Because we didn't have this done, the trans fluid lost it's prime. I know of vehicles with 100k miles on them that haven't had service and run like clockwork. I asked, if it lost the prime, where did the fluid go? No answer. We are now doing service at a private garage to see if this fixes problem for $100 instead. If it does not fix problem, we will get out of lease early, pay penalty fees and NEVER buy another Jeep / Chrysler. Funny, our 1986 Jeep CJ 7 is immaculate and runs beautifully. Ever since owning Jeep Grand Cherokees (2000, 2003 and 2005), we have had problems. No more. Done. Going with an import next.
Reviewed May 13, 2007
I bought a Jeep Grand Cherokee, Limited w/Hemi engine in December. At 3,500 miles, the Jeep began randomly stalling out. I took it in. They said it was the Jeep's on board computer. They fixed. Happened again a week later. They changed the ignition. Happened again a DAY later. I was told this could be the same glitch that is happening w/the Commander -2007.
Loss time. Loss money. Sat on a Chicago expressway w/2 small children for 4 hours today waiting for a tow truck at great risk to my family. Almost got broad-sided trying to make a left turn a week ago. This is a DEATH TRAP!
Reviewed May 1, 2007
Let me first say that to make my story so bad is that I work for Chrysler electronics in Huntsville. I have purchased 10 Chrysler products in the last 9 years, but not again. I have a brand new V8 Grand Cherokee. The vehicle surges, and especially really bad at 30-55mph. Sometimes it is only a slight surge, but at other times it is constant and more violent. I also have a popping noise at times coming from the right rear end. This Jeep only has 2,500 miles on it. It is so frustrating and I can't get anything done about it.
I have taken the vehicle to the dealer 7 times in the last 2 months, and there response is as expected, that the vehicle performs as is designed. BULL!! I have repeatedly called their consumer hot line and they tell me that they rely on the dealers opinion, I asked to speak to someone higher up, and they told me that there was no one higher up. I called straight to the top to Tommy Lasorda's office. Of course they did not let me speak to him, but I have been in constant contact with his secretary. I have gotten no where. I asked for them to either give me a new one or give me my old vehicle back which they still have and they say absolutely not. Why does Chrysler think they are in the shape they are? And this dealer is horrible. It is a common joke where I work that you do not take a wheel barrow to this dealer to have it worked on.
Reviewed April 8, 2007
I have had two incidences while driving my 2007 Jeep Grand Cherokee, the first time I was coming over a hill approaching a stop sign as I applied the brake the RPMs reached 6000 I was able to stop the Jeep with no problem with the brakes I put it in neutral and the RPMs continued to raise so I shut it off. I restarted and drove away fine.
Just last night I was driving to work while going up a very steep hill that has many twists and turns not to mention only small guard rails to keep me from plunging to my death the Jeep started to accelerate on its own and the brakes became hard I kept stomping on them until they finally grabbed and I could slow down enough to pull over put it in neutral and turn it off.
This happened twice and I am now terrified to put my children in that vechicle. Unfortunately it is Easter Sunday so I am unable to contact my local dealership.. This is a lease vehicle with LESS than 2000 miles on it. I really hope something is done with this.
Reviewed March 26, 2007
My 2000 Jeep Grand Cherokee is a lemon. Repair after repair after repair. and i am not alone. Daimler Chrysler should refund our money for these vehicles. No wonder the car manufacturers are tanking. Their products stink.$4000.00 worth of repairs in the last 3 years.
Reviewed March 10, 2007
My beautiful 32-yr. old daughter was killed as a result of a tragic automobile accident on October 31, 2006. She was rear-ended on Interstate-10 by a man driving a Ford F-150 pick-up truck.
The vehicle she was driving, a 2004 Jeep Liberty, burst into flames upon impact and my daughter was burned to death. Since my daughter's death, I have learned that this same thing has happened before and Chrysler has had numerous law suits that were settled out of court. The problem is, the fuel tank and filler neck on the Jeep Liberty (and Jeep Grand Cherokee) was designed and installed in a location (behind the rear bumper) that is susceptible to rupture or puncture in a rear-end collision. When gasoline escapes from a ruptured or punctured fuel tank, a high risk of fire and explosion exists.
Chrysler knows full well about this problem, but apparently it is cheaper for them to settle out of court than to change the design of the vehicle. Because of this terrible tragedy and tremendous loss of such a beautiful life, I feel an obligation to warn everyone of the potential danger when driving these vehicles. The public has a right to know BEFORE they purchase these vehicles. I wish someone would have warned me.
My daughter, a third grade teacher, was burned to death on her way to work. She had not yet celebrated her one-year wedding anniversay and she had just moved into her brand new home just 3 weeks before the accident. No vehicle should ever explode and burst into flames in a rear-end collision. Something should be done about this before others are killed needlessly.
Reviewed March 10, 2007
I own a 2001 Jeep Grand Cherokee Limited. I thought I was buying a top of the line vehicle but at this point, I would never purchase a Jeep vehicle again. I have had both regulators to go out in my front windows.
First the driver's side and then the passenger front window. At a cost of $330.00 for the first and $350.00 for the second, needless to say I was very upset. Not only did the window regulator explode but the very next day, the blend door stopped working. I have heard from several friends that they have the same problem with theirs. Now the blower control module for automatic air has also quit working.
Both of my front seats heaters have quit working. To fix the seats will run approximately $300.00 a piece and the blend door I have been quoted from the dealership will be between $1000-1200. The blower control module is $187.00 w/o labor. I am sure the labor will be at least $100.00. Are there any recalls in the works for these problems? I have about $2200.00 in repairs to get the car in shape to trade or sell.
Reviewed March 8, 2007
On Tuesday, 3/6/07 my son was driving our 2000 Jeep Grand Cherokee LTD when he pulling into his parking spot at work and the Jeep suddenly accelerated at full throttle. He applied the brakes as hard as he could but flew right into into a concrete wall. We heard from our insurance company yesterday and they did total the vehicle. Thank God no one was injured (and that my grandchildren were not in the vehicle with him).
I think I'm also glad it was a total. There is no way in this world that I would ever feel comfortable with my family being in that car again....and I wouldn't have wanted to try selling it to someone else. I can't believe with all the complaints I'm finding out about Chrysler takes no responsibility. I feel totally screwed by the big corporate world.
We have no GAP insurance on the vehicle. The difference between the insurance payoff (less our deductble)leaves us having to come up with about $2,800 to pay it off. And now we have no family size vehicle.
Reviewed Feb. 27, 2007
My Jeep Grand Cherokee was shifting hard going from reverse to forward, sometimes delaying. Recently, the car just stalled while decelerating. I took it to Battlefield Ford, Charlottesville, Virginia, where they started an investigation. They told me that the level of transmission fluid is to be exact or it will cause an imbalance of pressures in the torque converter lock-up clutch causing the stalling.
Reviewed Feb. 27, 2007
My grand Cherokee was shifting hard going from reverse to forward, sometimes delaying. Recently, the car just stalled while decelerating. I took it to Battlefield Ford, Charlottesville, Va, where they started an investigation (other similar complaints) and they told me that the level of transmission fluid is to be exact or it will cause an imbalance of pressures in the torque converter lock-up clutch causing the stalling. Do you believe this? i heard that there is a handful of other cars who have 45RFE or 545RFE transmissions with these stalling problems. Shouldn't there be a recall if this serious problems exists? It is a horrible experience to drive a car and wonder if it's going to stall at any time!
Reviewed Feb. 17, 2007
I was preparing to complete my left-hand turn at an intersection in my 2004 Jeep Grand Cherokee Limited, and before I could straighten out the truck it suddenly accelerated, hitting a vehicle stopped at the red light. Fortunately, the other driver wasn't hurt, just shaken up and I was wondering what just happened. I estimate the damage to be in excess of $2500.00 .
The part about this is that I'm concerned about is that NO AIRBAG(S) were deployed !!!!!
Damage to the drivers-side front quarter panel, headlight array, bumper, fender and other damage not yet discovered.
Reviewed Jan. 29, 2007
On January 8, 2004 I purchased a new Jeep Grand Cherokee Overland, which I was reluctant to buy because of the poor history of Fuel economy I had read about. The salesman, Jason Fisher, passed me off to the sales manager, Neal Dow, and two other sales/business managers. They all assured me that my information was wrong, and assured me that I would get better gas mileage on the Jeep, then I was getting on my current Minivan of 16-18 MPG.
I returned a few weeks later to complain that I was only getting 10 MPG. I was advised to be patient for at least 2000 miles for the engine to loosen up. At 2000 miles I was advised to wait until I hit 4000. I have repeatedly contacted the sales managers, service managers, and finally the owner. I am now past 9000 miles and still getting the run a round with excuses.
I have been accused of not knowing how to do the MPG calculations at one point, that it was a result of my not topping off my gas tank (which is illegal in CA). They continue to insist that my Jeep is OK, and have no idea why the very poor gas mileage. I pointed ou the thick soot on my tail pipe, which I was advised was a sign that my carburetor was adjusted to rich...but they brushed that idea off. The new service advisor, Chris Ramirez, advised me the other day that he had the same Jeep, and was getting 22 MPG, not 10 like me.
I feel like I was lied to in order to close a sale, and the fuel economy promised was greatly exaggerated. There only fix has been to offer to take it back as a trade in for another vehicle, but at my loss. I will be taking the loss in depreciation, plus paying the sales taxes, etc., again.
Reviewed Jan. 25, 2007
I also have had both front window regulators go out on my 2003 Jeep Grand Cherokee. The passenger side went out about 2 years ago and in the past month, the driver's side went out. Not only has mine done this, but 3 other people that I know who own Jeep Grand Cherokees have had this happen to them as well. I also called the company to see if there was a recall and of course they denied. This seems very strange to me that there is no recall on the window regulators when 4 people (including myself) have had this happen to them.
Reviewed Jan. 13, 2007
Sludge complete engine failure on my 2002 jeep grand Cherokee after 72000 miles.
Reviewed Dec. 31, 2006
I have not contacted Jeep yet. I have two Jeep Grand Cherokee's. A 2001 & 2002. Both belong to my two daughters. On 09 March, 2006 the 2002 Jeep I had the left front window regulator assembly replaced for a cost of $384.10. On 07 March, 2006 the 2002 Jeep I had the passenger front window regulator replaced at a cost of $384.10. On 12 July, 2006 the 2001 Jeep I had the left rear door regulator replaced for a cost of $328.13. Now the 2002 Jeep has another window that needs a regulator. Where does it end? Why can't the American car companies have a better product? What can I do to recoup some money? Thanks
Reviewed Aug. 9, 2006
I was employed as a car hauler. On July 3rd I was to load my truck at a dealership with auction cars. The first unit I was to put on my truck was a 2004 Jeep Grand Cherokee, I put the vehicle in 4 wheel drive to avoid wheel spin while backing onto my truck. As I backed it on the rack above my cab I was just about in the position that the unit needed to be in. As I stepped on the brake the Cherokee lurched backwards crashing to the ground, rolling to the right before finally landing on the right side tires. I was unaware of the sudden acceleration problems until I recently seen a news report on the Cherokee. Needless to say I was fired two days later.
Reviewed July 11, 2006
In Sept. 2005 the regulator (window motor) needed to be replaced in our 2001 Jeep Grand Cherokee, front driver side door. This was a $330 repair.
In June of 2006, the same thing happened to the window on the front passenger side window so I called Chrysler to see if there were any recalls on this problem. They said no. I decided to Google the problem and found there were lots of others out there with the same problem.
Chrysler is willing to split the cost (another $330) of this repair with us. I wanted them to so the same with the first repair back in Sept. 2005, but they refused our request.
How ridiculous is it that a regulator (motor) went bad in both of the front door windows. Chrysler is not standing behind their JEEP product.
Reviewed June 15, 2006
After reading about sudden accelerations in Jeep Grand Cherokees, it took me back a few years ago when I was a valet. On more than a number of occasions, I experienced sudden accelerations when putting Grand Cherokees into reverse.
Luckily, I never had the misfortune of getting into any collisions, as I learned with driving an enormous variety of vehicles, that whenever I was putting a Jeep Grand Cherokee, a Dodge Durango, or even a Chrysler mini-van in reverse, to make sure my foot was firmly on the brake, and gently shift the gear into reverse.
Had I not taken the precaution, I'm convinced that I would have been fired from being a destructive valet. I'm confident that there are plenty of others who deal with parking cars that they have had similar experiences.
Reviewed Aug. 3, 2004
My 2002 Jeep Grand Cherokee Limited takes off (accelerates wildly) without warning. Has happened in both drive and reverse. It takes a mighty effort on the brake to stop it. This has happened on 5 occasions and the dealer's service department says they haven't heard of the problem and beacuse it hasn't happened for them they don't know what to do. This is a major serious accident waiting to happen.
I will not drive this car again but it presents me with a moral dilemma. No one else should drive it either.
Reviewed Feb. 13, 2002
As I was braking at a stoplight my 2000 Jeep Grand Cherokee suddenly accelerated and roared forward, causing a 2 car accident. My foot was on the brake the whole time and yet the car zoomed forward like it was possessed.
I am shaken and upset and angry. This is my only car and I am scared to drive it for fear the same thing will happen again. And this will affect my insurance as well!
Reviewed July 2, 2001
About 1 1/2 months ago my wife complained to me about our 2000 Jeep Grand Cherokee accelerating forward after the vehicle was place in Park and after my wife took her foot off the brake. I didn't believe her then since I figured she must have had her foot on the accelerator and the car in Drive, not Park. Well, this past weekend, 6-29-01, my wife got home with my kids and mother-in-law after going to the mall and parked the jeep about 1-2ft in front of the garage door. She came to a complete stop, placed the jeep in Park and took her foot off the brakes.
To everyone's surprise in the jeep, the car accelerated forward, crashed through the garage door and then crashed into our other car already parked inside the garage (note: it's a one car garage). Now I'm stuck with three insurance claims, one under each car's policy and one under our homeowners policy. Allstate will pay for the damage and the dealership will fix the jeep, however, we don't want the jeep back. It is NOT SAFE.
I can't imagine what could have happened if we went to Buffalo and Niagara Falls in the jeep as we intended to do that day. Can you imagine being stopped at a scenic overlook and the jeep then catapults you into the gorge?!
Reviewed Feb. 13, 2001
On a Friday morning in late January, 2001 I was driving my 2000 Jeep Grand Cherokee (with only 5,000 miles on it!) to work... I came to a complete stop at a STOP sign... let a car go by... started up, going left at a slow pace (narrow back road in Massachusetts) and WHAM... my truck veered to the left, to the right, started to skid sideways and quicker than a wink slammed me forward into a telephone pole... all in an extremely short distance!!
It was as if my truck was possessed ... which was exactly how I described to the local police. I had no control ... there wasn't anything that I could do... the brakes didn't seem to work and the acceleration continued until it hit the utility pole. In addition, my airbags did not deploy!
Thank goodness I didn't hit anyone and no one was hurt... I had bumps, bruises, a large bang on my head, etc.... Needless to say my husband and I immediately contacted Daimler Chrysler that same day (along with the insurance company and the rental car agency!!) and they did send out an investigator (who, based on input from the auto body shop, never even looked under the hood, since it is still jammed shut) ...and they did send me the findings. According to the auto body shop, my damage starts at $7,000 and will increase once they are able to open the hood.
Jeep Grand Cherokee Company Information
- Company Name:
- Jeep Grand Cherokee
- Website:
- www.jeep.com
