Jeep Grand Cherokee Reviews

I said so late one night I could be stranded again. Wait 1 1/2 hours forJeep to show up to tow again. Back to square one then. They said yes. Jeep will not stand behind their product so who knows how many times I will be stranded before they find exact cause. I am a retired gentleman in middle of Covid 19 pandemic and Jeep will not stand behind their product. PLEASE, PLEASE do not make same mistake I did. Buy another, dependable brand.

Now the Jeep makes weird noises from engine bay oh also the 4wd SUCKS!!!! Couldn’t handle the slightest mud! It even had some gravel in there, still got stuck. And I had decent tires on it too! I just can’t get past the fact when I took it in for the problems the sales tech asked if we bought the extended warranty for the Jeep, I said, "No I figured a $34,000 suv would have decent reliability." He looked up and smiled “Oh you should’ve”.... Wow Jeep just wow. Will never ever buy a vehicle from them as long as I live! You figure a company would stand behind their vehicle right? Well NOT JEEP! Save yourself the hassle. Get a Toyota!

Nav system-Catch this: To turn on the Nav you must first turn on the radio and then mute it. What is that all about. Then there is a separate button to blank screen. No planning at all went into this design. The dash is extremely distracting. Even the radio is tough. The bright light button is opposite every other car on the road. It rides bumpy and if you take your eyes off the road for more than a second you will end up in another lane or on someone's porch. Funny they didn't put the blinker on the opposite side. LOL. My 2005 MDX that I dearly miss after 13 yrs of heaven, It was like driving in the daylight. The road lit up the sidewalks lit up you could go 90 and never outrun the headlights. Will take a loss when I sell it but at least I may be alive!

The car knocked my daughter down and she rolled down the embankment. The jeep continued to roll down the hill, through a yard and slammed into a house!! All the while with my mother in the passenger seat!! When I got down to the jeep it was still running and in the "park" position. We have tried to contact Jeep to have them come and investigate the vehicle, however, they have given every reason in the book as to why no one could make it to Washington State. Thankfully there were no injuries to any humans, but the property damage and the money we are out to get another vehicle is insane!

I would have expected Jeep to be all over this since there was a similar incident that killed that actor in LA. But we have heard nothing! We love the Jeep brand and have never had any trouble with Jeep as a company. They have always taken care of us when something has gone wrong or needed fixed. But this! This is a disappointment. They could have a potential RECALL on their hands and they are choosing to ignore it!!

I carry with me portable jumper so I opened the hood and connected it but no power was reaching. So I lifted the passenger seat and gained access to the main battery and connected the jumper directly to the terminals but still, no power was circulating. So I connected it to the auxiliary battery and power was there. And the car started. But not safe to drive. I picked up my Jeep four days ago new from the dealer, so when this happened my car had 250 miles on it.

On top of that, some idiot Armor-Alled the floorboards in the front seat and there are no mats so when you try and get in, your feet slide all over the place. They told me Monday that now they have to replace the alternator (again after having it for 2 1/2 months) and they didn't know if they could find the part in town. Haven't heard from them since. Unless you call them, they don't communicate. Craig, the Service (ha, ha) Manager, told me he'd get back to me within 24 hours when I called to complain about the service two weeks ago. I'm still waiting for that phone call. Unfortunately, because more than a year has passed since I bought it, even though it has been in the shop continually, this LEMON does not qualify for the LEMON law. But I do have other recourses and I am looking into them. This is ridiculous.

I have also had to replace brake pads, rotors in the last few months, the passenger rear handle came off. I still need to order a new handle and have it installed but haven’t had the opportunity, so I have been avoiding using this door. On occasion my tailgate won’t close, I usually have to unplug the battery in order to reset this issue or Google a quick fix. 2 weeks ago, I needed to replace the battery because my car wouldn’t start while visiting family, one of the connectors needed to be replaced at this time as well. The final straw has been finding out today that the ball joints need to be replaced. I understand that repairs sometimes need to happen and there is always routine maintenance, but this is excessive.

I spend a significant amount of time without my vehicle and spending a lot of money for a car that is about 4 years old. I feel with the issues I feel extremely disappointed at the number of repairs and issues that are occurring and am looking to get a new vehicle when I was hoping this would last a couple more years. I feel that it is quite ridiculous to have to invest so much time and money in renting cars, seeking diagnosis for a relatively newer vehicle, and have never needed to bring in a car so much. This vehicle has become a laughing matter among my friends, family and coworkers. I am embarrassed that I am having so many issues and I wish there was a better warranty, or another option besides getting a different vehicle.

This was the first time that I ever drove a big truck/SUV on a regular basis after driving smaller cars throughout my life. And since I'm used to driving regular cars, getting the hang of handling it smooth was an issue. Also, the money I had to spend for gasoline was ridiculous. The gas tank was huge already, so required a lot of gas to fill up. I generally put in $10 to $15 maximum and gas up more often than full tank fillers. And I found myself having to put in that amount of gas on a daily basis and that was a while fresh new financial hell for me to navigate.

Over the last month more problems have started. The vehicle does not always reverse when shifted into reverse, then not moving at all when shifted back to drive. It takes several turn off and turn back on attempts to get it to move again. The R on the shifter panel flashes. This has almost created large accidents when I have been in traffic situations but couldn’t move because my vehicle is trash. The air conditioner also does not turn on from time to time and the radio volume does not adjust. I have opened several cases with Jeep customer service and was told an Account Manager would get back to me. I never was contacted. I have been calling back to follow up for months. I have tried every way I know how to find a phone number to Jeep’s corporate office, or the office of FCA rather with no luck.

On March 30, 2018 with approximately 3700 miles I was at the Gateway Pistol and Rifle Range at 9301 Zambito Ave N in Jacksonville with my friend Charlie ** for pistol shooting. My car was parked outside of one of the steel sheds pointing into the shooting bay. When the rain started we decided to drive my car around and under the shed to load my car outside the rain. I took the car around but couldn't quite make it into the shed and had to back up. When shifting into reverse I heard a strange click and my friend told me later that my rear wheels started spinning, which they are not supposed to do.

When my car was in the right position my foot was still on the brake I shifted to "drive". At this moment the engine roared up and raced forward. I could not stop the car. I steered it into the next empty shooting bay in 1/2 circle into the backstop ending up at the wall which was damaged in the process. All front and side airbags were deployed. The car is presently in the hands of AAA who informed me on April 4, 2018 that my car is a total loss. I believe this is an obvious case of product liability under the lemon law statutes for Florida for which the manufacturer should be held responsible!

On January 8th just after a beautiful snowfall, I was dressed and leaving for work, I headed out of the driveway, all of a sudden... I heard a blood curdling ~ CLANK, CLANKETY CLANK, BANG BANG sound, and all the lights turned AMBER on the DISPLAY... The service 4 wheel light came on, just after a message flashed, "FOUR WHEEL DRIVE UNAVAILABLE" then the Traction control warning light glowed red. It was then that I discovered I was stuck in the driveway... "JEEP DOWN", "MAN DOWN".

I phoned the 1800 number and they dispatched a wrecker. The wrecker driver called and asked me if I had 40 feet of room, because other callers had gotten themselves into a pickle (due to the snow). The wrecker driver and I had a colorful word exchange, before he handed me off to another company. 90 minutes later I was riding in a flatbed on our Merry way to the Dealership in which I had purchased her. I picked up a loaner and was on my way - Week #one. I was notified that it was the "main drive module" that had failed. Week# two. I was notified that it was the "transfer case module" that had failed. Week # 2.5 I was notified that it was the MAIN SHAFT that had failed... And in week # 3, 24 January '18. She was ready to picked up.

When I got her home, I discovered there was GREASE on my weather tech floor mats, Grease on the carpet, grease on the door panel and the center armrest... I notified service via text, and since there was no response, I made some pictures, and began cleaning. The dealership did give me two loaners, one of which was an enterprise Grand Cherokee... BRAVO!! They did stay in contact with me... I have NOT since DRIVEN HER... But plan to and I will keep the Blog updated. Oh they fixed the GAS DOOR( I think).

This is the third time the vehicle has been in for service regarding the transmission. It has also been seen three times with two replacements for gas tank vapor issues. There are two dealerships within 15 miles of my house, and anytime I need service it is a week or 10 days to get an appointment. I guess they are overwhelmed by the poor vehicles and all the maintenance required. I would not recommend Jeep to anyone. Do yourself a favor and stay away.

Upon dropping my JEEP off, the desk clerk didn't tell me I could get a rental car directly through Chrysler for the warranty work, instead I went and got a rental car down the street thinking it would only take a few days to fix the issue. EIGHT DAYS later, I finally get a call (after checking in on it daily) from the dealership saying that my vehicle was finally fixed. I proceeded to give them a receipt for the rental car that I was using, when they advised I would have to go through Corporate to get a refund for my rental car. It was THEN that they advised me I could have gotten a rental car through the dealership when I had initially dropped my JEEP off. Keep in mind, since I'm traveling to and from D.C. everyday I purchased the full coverage on the vehicle, so the total ended up being nearly $1,000.

I make contact with Chrysler Customer Service, where I advise them of my vehicle's VIN and they promptly identify the dealership where I had my warranty work done. They send me a link where I can upload my rental car receipt and my proof of payment for the rental car, which I promptly email back to their Customer Service. I called either the same or next day to make sure they received my documents and all the necessary paperwork - which they said they did. I waited a week, and called back to check on the status of my claim. They advised that it typically takes 30 - 60 days to have a claim processed. I then waited about a month to call again, where they again said my claim has yet to be processed. At the point of 60 days, I call to check the status of my claim and they continued to play it off, saying I should hear something back within the next week. Two weeks later, I've heard nothing back yet.

Finally, over 3 MONTHS after my claim was filed, I get a call from Chrysler Customer Service representative saying that they have my documents that I gave them, however I didn't have the necessary paperwork documenting that I had the warranty work done at a Chrysler dealership, and that they were closing my case. ARE YOU KIDDING ME?! Common sense would lead one to believe that one could see that the work was done at the specific Chrysler dealership by researching the VIN - like the person who took my call to make a claim initially did. If the call taker could check to see that I had warranty work done at a Chrysler dealership, why can't a case analyst have this ability?? Further, the call taker likely wouldn't have even taken my claim if they didn't see that I had the work done at a Chrysler facility.

In my 8 plus years of being a car owner, I've never experience so much difficulty from such a simple situation. This case comes down to Chrysler not wanting to take responsibility for their own manufacturer error and mistakes. Common sense doesn't apply to this corporation, and they clearly try to cheat their customers from not receiving their due refunds from an issue that was caused by Chrysler. Based upon the many extremely poor Chrysler customer reviews that I've read over the past few months and my own experiences, I personally don't see how this corporation has any loyal customers. I made it a point to say to the last Chrysler representative that I talked to, that I WOULD NEVER BE BUYING A JEEP OR CHRYSLER PRODUCT AGAIN. I would suggest most people do the same, unless they'd like to deal with a corporation who will do anything to save a $ and have little regard for their customers.

I had this car for 361 days before it shut down. I have been walking and using public transportation for the past three months because I cannot afford to replace a engine at 6000 dollars and keep my end of the deal with the loan payments. It will be a class action lawsuit very soon. Too many consumers suffering while Fiat Chrysler are not being held accountable for producing defective products and selling trash for top dollar.

My husband and I took the jeep home just to discover, there was no air filter in the jeep. Not very good since I live on a dirt road! We went to get a air filter for it. Brought the filter home and put it in the jeep. I started to test drive it to see if the jeep ran better. Didn't make it far! Now the number 1 injector is running gas so bad that you cannot even start it! I called car-mart to let them know I did not want the jeep. We were suppose to pay 9,000.00 dollars for this jeep. I have had the jeep for 3 days as of 6:30 tonight. My husband put a 1,500.00 dollar deposit down on this jeep for me to have a safe vehicle for winter. Now we are being told that we cannot get the 1,500.00 dollars back! Is there not a lemon law? We are not very happy with this at all! I hope someone sees this that will help me.

I bought my 1997 Grand Cherokee used, with 80,000 miles on it and at the same time, bought a 1997 Ford Expedition for my wife with 81,500 miles. For comparison sake, the Expedition now has 247,000 miles and I've changed the spark plugs & plug wires (at 200k), and a couple of various gaskets here and there and the alternator (at 225k). All of the power windows and door locks work, the ac blows cold (both front and rear air), it still runs quiet and smooth, still looks good - paint is just starting to fade on the top a little... is a pleasure to drive and I would not be afraid to jump in the Expedition and drive across the country right now.

The Grand Cherokee now has 160,000 miles on it and I've had to replace: The radiator (plastic tank blew out), water pump (twice), fan clutch, Crankshaft Position Sensor (twice), head (it was cracked) & head gasket, starter (twice), rear axle (carrier bearing was making a horrible noise now the outer axle bearings on the new axle are whining), power steering hose, bushing on the front stabilizer bar... the freeze plug in the back of the head rusted out (which, I understand was common on the 4.0). It leaks oil and tranny fluid even though the seals have been replaced. There was a primer defect, so the paint is peeling off of the top and hood. The power windows still work, but all of the power lock motors are shot (including the one on the liftgate).

The driver door hinge bushings are bad, so the driver's door sags which causes misalignment with the latch and as a result, the super-thin metal on the door has cracked and I had to put some huge washers on there to hold the latch in place. The WORST problem I've experienced with the Grand Cherokee is with the electrical connections - the pins in the connectors on the 3 wiring harnesses that connect to the PCM are like needles, instead of the "blade" style connectors that Ford uses. As the plastic ages, the connectors become loose and because of the poor design, this causes a plethora of issues including, but not limited to: intermittent stalling (usually at the WORST possible time, like in the middle of an intersection) and will not start back up for 2 minutes intermittently running rough and backfiring (which usually blows the muffler and ruins the cats), intermittently will not start when cold, etc, etc.

So, every 4 months or so, I remove the washer fluid tank remove the 3 connectors from the PCM and clean them thoroughly with electrical contact cleaner and use about 10 heavy duty zip-ties to secure the connectors back to the PCM. Then, and only then, will it run without stalling on me. Maybe! The drain plug for the ac evaporator is poorly designed, so it gets plugged up and water leaks onto the passenger floorboard during the summer time when I'm running the ac and I mean A LOT of water (the passenger floorboard is flooded)! The only way to fix it is to drill a hole in the drain and use compressed air to clean it out (you have to do this once every couple of months). The headlights keep blowing bulbs. I had to remove the plastic lenses and re-seal them with silicone to the keep condensation out. I'm sure I've missed several things - the Grand Cherokees (and possibly other model Jeeps) are just VERY, VERY, POORLY made!

The most dangerous of which is the broken tilt steering wheel adjuster. This would seem would cause loss of steering control and potential driving casualties, especially at HWY speeds... This series of Jeep should be subject to major recalls as the items I've described are all over YouTube dealing with the failures from the late 1990s to current on this model... Jeep should recall all of this series and repair all these items free of charge!

I called Chrysler hoping to maybe get to see a dealer in the area so I should not be driving around a car that can cause a accident God forbid. They told me they couldn't help me and I would need to see the dealer back in NY. When we got back to New York we took the car back to the dealer again they "fixed" the problem again we paid for a rental Jeep promising us we would get refunded for it. And then 2 days after we picked up the car from the dealer the engine light went back on. Me who didn't want to pay for a lease of $609 a month plus a rental told my husband we will take it in a different time. Anyways we got more recall letters. Then 5 months later the screen turned off again randomly.

We took the car back to dealer after speaking with a case manager they schlepped out their time they didn't care I was paying for a rental not them. My car was there for 30 days!!! I came to pick it up and the driver's seat was ripped. I asked them what happened and they said they didn't do it. So I told them "Yeah a ghost probably had nothing better to do so he figured he why not let's rip the seat." I asked to speak to the service manager who was never available to speak to me. Fine I took the car home. The next morning the check engine light popped back up. I took it back to them. They took it off. Later that day it popped up again. Then the auto collision started making short stops on me. I would be randomly driving and there was no cars in front of me and the car would make a short stop really scary and dangerous. I called them back I brought it in again. They took it off again

So I asked them "Instead of just taking the light off can you see what the problem is and fix it?!" So the owner told me "Sorry the mechanic doesn't have time right now but if you leave it here for a couple of days We can do it." Me who was sick and tired of their **. Called my case manager and asked if I could go see a different dealer. She gave me the numbers of all the dealers in my area. I called them but not one of them would see the car because the car was in the dealer for more than 30 days and no one wanted to deal with anyone else's headache or mistake. I was so pissed I took a lawyer and filed lemon law.

I love the Jeep it's a really comfy car but the aggravation is just not worth it. I have another year on the car out of the 2 years that I have this car it's probably been in the dealer for 16 months. Oh and the worst part my case manager called me up and said rental cars are not provisional they are a privilege and Jeep has decided not to refund me for it. So I kind of lost $3000.

We presently have 348 miles on this vehicle and told Jeep Chrysler this is our 5th Grand Cherokee and never had these many problems. We told Jeep Quality Control that a $45,000 new vehicle just built should not have this many issues. We requested a Buy Back and were told this concern would be taken up by corporate office and would let us know their decision. I even filled out a 25 minute opinion letter from Jeep two weeks ago with our dissatisfaction and why. Still waiting on a response from them.

Updated on 05/03/2016: We contacted Jeep and were told they contacted our dealership. We received a call from the dealership to bring our Jeep in so the Service Manager (Dave) could discuss the problems. Our Grand Cherokee is supposed to have the upgraded Alpine system. The sound system was actually no better than our 2015 standard sound system. The service manager agreed as he said the very little sound was coming out of the Rear Woofer (amp). We left the vehicle to be checked out. When we came back on 5-2-16, we were told by the mechanic who checked the system that nothing was wrong and that our system was not the Alpine or the serial number information would show on the build sheet if it was. So we left and contacted Jeep service and quality control. Now were waiting to see what system we actually have. We paid additional for the upgraded system.

My second issue is that while driving the clock will lock up in the radio as well as the dash. They told me that they were ordering a USED, REMANUFACTURED RADIO. I told them that I wanted to speak to the manufacturer since it was not a USED JEEP I BOUGHT. After attempting to contact Jeep over 3 weeks and getting no replies, I advised the dealership to go ahead and get the USED unit, even though I didn't agree. I thought we were moving ahead (last Friday). Then I am advised today that Jeep won't allow a new or used radio to be ordered, due to the phone syncing concern that is occurring. I should also point out that none of these issues started until the dealership started doing THE FACTORY UPDATES.

After reading some of the articles I have to say, Yes, I am a woman and I am not short. Also I have 2 other cars and I have never had this problem with either of them. I have had numerous cars in my lifetime, and I have never experienced this ever happening, only in this SUV. I also have a class B license. I also have a clear driver's license. Something is extremely wrong with these vehicles, and why this is allowed to go on is crazy. If I had not stopped and hit at a higher speed the gas truck could have exploded. I know from your reviews other people have died from this. Jeep get your facts straight.

I bought a 2015 Overland this December and since then have had the vehicle in the shop twice to fix a loud bump noise heard after the vehicle travels either in a pothole or over something as little as a speed bump. My trips up logging roads left me thinking that the suspension recoil was broken... on all wheels! Several employees of my dealership agree, that this isn't a good thing (the mechanics feel this will cause a lot of damage down the road), but Chrysler considers this to be a 'characteristic' of the vehicle. I took two other 2015s out for a test drive this week and they all do it, just as Chrysler says, its characteristic... If you have the vehicle in the OR1 or especially the OR2 position of the Quadra-Lift Air Suspension, a loud and uncomfortable 'bump' is heard after the suspension returns (compression appears to be fine). It feels like the vehicle is bottoming out.

In reality, I suspect that the shocks and/or springs are misspecified for the vehicle. Many visits to the dealership and discussions with customer service have left me with no recourse, thus far. This 'characteristic' is in my view a fatal flaw with a vehicle that should be superior, especially for the price. By the way, it doesn't matter if the Quadra-Lift is engaged or not. However, the 'bump' is even louder with the Quadra-Lift engaged. But don't take my word for it... try it... take any Overland or Summit equipped with the Air Ride Suspension for a test drive over a speed bump or pothole at even five mph and you'll hear a loud bang as the suspension recoils. (Especially in OR2) It is shocking...

Then months later, the Jeep left my family and I, stranded on Highway 580 in California; I live in Nevada! This time the transmission cooler line came off spilling all the transmission fluid everywhere! I was stuck till the Jeep was fixed! They snapped the line back on, refilled the transmission fluid, but they never steamed cleaned the engine where all the fluid spilled. Since that incident, the car has been in and out of the dealership service department for two years with recalls! The leather seats are losing the dye, the back window interior trim piece came loose, and we were constantly complaining regarding the hard transmission shifting and jerking, along with the fuel door being broken, we have been waiting for the replacement door for over a month now.

Regarding the engine nose and jerking, they could not find anything; they did the recall maintenance and sent us home. Within a week, on Jan 1st, 2016, the Jeep began smoking in the grocery parking lot during a storm! Needless to say, we were lucky the Jeep dealership was down the street. The Jeep ended up having the water pump, thermostat, tensioner pulley and serpentine belt replaced due to the water pump pulley bearing breaking and thermostat leaking. At this point I think we got a Lemon! However, we were told to buy a lifetime warranty instead! Where is the fairness in this sale? Sad that a Marine can't even buy an American made car anymore and enjoy it for at least a year without having any problems.

I intended to keep this vehicle, as I am retired and live on a limited income. Now, if I get a car at all it will not compare to a Jeep when it's not malfunctioning. I had a 93 Black and Gold trim Grand Cherokee until 2007, no problems, regular maintenance only. I just realized I had a new battery a Megatron Plus, in Feb 2010 (60 month). The following May the Jeep dealer said my battery had to be replaced, when it was towed in for accelerating on its own and not stopping until the key was turned off. Fast forward to the last incident Nov.23, 2015 the Jeep which usually can stay in my driveway.

My first 8 months to a year with my jeep was awesome - we bought into the jeep brand and culture. Several road and camping trips were very fun. The fun stopped however in my 11th month of ownership and a series of recalls, general problems and really bad service at 3 of the 5 dealerships I tried, and in fact, down-right lying about what was done, leaving info off work bills, or just ignoring calls. Below is an honest appraisal of what our experiences were. These don't capture all the issues, just the annoying ones.

And before you read, you are probably asking why write this? Well, after hours and hours of phone calls and dealer visits and frustrating run-arounds with no satisfaction I thought I would try this. In general, my family doesn't feel the vehicle is safe and reliable and I have little to no trust left for the Brand, the value it's supposed to provide and very disappointed in the service I have received. Not to mention the days and weeks of lost use and time spent calling people just to get what other manufactures consider basic service.

Issue 1: Cylinder Head/Valve Cover replacement under recall (that's what they told me but it doesn't show up in the recall list). 10-11 months into my best time with my Jeep I experienced my first recall and big issue. I brought my vehicle in for routine maintenance at Rancho Jeep in San Diego, CA. During the maintenance I noted that I thought it was running rough and seemed strange. I was told it was probably because it needed an oil change. WTF?! I am not an idiot. So I pushed and demanded they look closer at the issue. It was only then that I was told that there was a recall on my Jeep and though it was no big deal, they were short of parts and couldn't complete the recall at this point.

Curious... I pried a bit, since I was planning my annual summer vacation to Tahoe and was leaving that coming weekend. They explained that no big deal recall was a cylinder head and valve cover that needed to be replaced in some models. What?! This didn't seem light to me, particularly when I was driving 8 hours to Tahoe. After much discussion, they discovered there was a part and could do the service but it would take a few days... Yeah, no big deal... Nonetheless, since this was my first issue I was happy that it would be taken care of, despite what seemed a lack of knowledge at a minimum, but felt more like shadiness.

Here is where the experience gets great. I picked up my jeep, drove home, packed it up with gear and my two bikes on the hitch rack and planned for my 4 am departure the next day. I drove to Tahoe that day. I headed out for a quick hike up the road and on the way back I noticed steam coming out of my engine and my temperature gauge pinned at H - I pulled over on the street and let it cool down, I opened the hood after a while to see coolant everywhere in the engine bay. Not good. I walked up the road to the cabin and called the dealership. I asked the service advisor if they touched the coolant hoses when they did the service, because I experienced a massive engine overheating. They said, "no - it was just the cylinder head." So I did what any curious consumer would do, I googled it! Nope, they were full of it - they indeed had to do that.

At that point I asked to talk to the service manager. I explained what happened and explained that it was curious that all this happened after they touched my coolant hoses and cylinder head. He assured me it wasn't their fault - lol. I asked for roadside assistance or something to get me to a dealership, it was my vacation after all. He told me to call a tow company and get it towed to the nearest dealership and I could submit a claim. Ummm, what?! No help on where a dealership was (but I had google), no idea on who to call for a tow truck (thank you again google) and no apology or any other help offered. I asked what I could do since I don't have a car and I am in the mountains on VACATION. He offered no help, or suggestions. None. In fact, the only thing that got me action at all was the few hours I spent on the phone with Chrysler Corporate - they even followed up with me days later to see if I got my jeep back.

After an hour of making calls and arrangements with the Carson City dealership (best Jeep dealership I have ever dealt with), I had a pick-up time the next day so I was stuck in the cabin for a day. I called Rancho Jeep back and insisted on transportation of some sort, since it was at least obvious to me it was their fault. They agreed to reimburse me for a car rental. I walked about 2.5 miles to the rental place, rented a car. Note: to this day, I still have not been reimbursed for the rental - I made at least 8-10 calls, left voicemails and mailed a letter and scanned and faxed the receipt. Nothing, just ignored.

Ok, the good stuff, the Carson City dealership picked up my Jeep and got it in as soon as they could - turns out I was right! The coolant hoses were removed and just pushed back on when they completed the recall, the clamps were not put on or tightened... F! I had a long conversation with the Service Manager at Carson City who said "I am so sorry, this is ridiculous that you have had to go through this and get this kind of repair." He was right. I called the Service Manager at Rancho Jeep and complained about the poor follow-up, service and massive problem I had. I asked about getting my vehicle inspected because it had experienced a massive overheating and was concerned about damage to the engine and cooling parts due to their negligence.

After days of calls, again on my VACATION, the service manager agreed to talk to his boss about an extended warranty that they would cover. He insisted it would not be a problem... Hmmm, 3 years later, numerous calls and voicemails, I only ever received one call back that he was working on it - I never received that extended warranty... So net, net - the little negligent experience cost me days of vacation disruption and left me out transportation reimbursement, an empty warranty promise and a vehicle with likely sustained damage due to the overheating caused by the dealership and likely long-term reliability issues... I started to miss my BMW service experience...

Issue 2: Vibration at highway speeds. Issue 3: Rattling sound from the suspension at low speeds and stalling. I have taken the Jeep into the dealership twice for this. I noted that it was on semi-rough roads under low speed. They test drove it in a parking lot over a speed bump... ugh. I was even told at one point that these tires and wheels are not made for off road use - WTF?! Funny, I remember the promotional commercials that had this very same overland model scaling rocks and driving in deep snow and sand. I was driving on a gravel road that had been graded. My jeep still makes the noises. No resolution. Funny thing is my friend's 2012 doesn't make any noises over the exact same road...neither does my cousin's 2013. Must just be the driver...

Recall 2: Brakes. Recall 3: Visor and Computer Fuel Relay. Issue 3: Driver's seat frame broke. Yes, the frame of the seat. On our way to a family funeral, I climbed into the driver's seat and adjusted the seat back a bit and heard an audible snap and felt something move. And the seat was now feeling like it was on an angle - great. I took it into the San Juan Capistrano dealership (the second best Jeep dealership I have ever been to and likely the only other once besides Bob Baker where I purchased the vehicle that I would ever go). They had the car for the day and inspected the seat and the steering rattling and the dash pad that was starting to wrinkle - more on that later. Sure enough, the seat frame was snapped and they needed to order a new seat frame back.

The jeep was now a few thousand miles out of warranty, it wouldn't have been if Rancho delivered on their promise of the extended warranty, but of course they didn't. I was told that it was approximately $1,500 - 2,000 worth parts and labour. WHAT?! I take great care of the condition of my vehicle so there are no signs of any abuse. She agreed to talk to her manager and the district manager to see what they could do. They called back and said they would goodwill it! Yes, good news!

Bad news, it would take 3-4 weeks to come in. We were moving up to the bay area in a month so was hoping timing would work out - it wouldn't. So for 4 weeks I drove it only on short errand trips - nervous that the broken seat could be a safety hazard. Because we needed to drive it to Northern California, I asked about the safety and the service advisor said it should be fine - it was the center brace that was snapped and that it should be fine. They saw the condition of the frame so I took their word for it.

When we got to the bay area I called that dealer to find out if they could accommodate the goodwill repair up here - they couldn't. And that is when I ran into the worst dealership - Dublin Jeep. I explained what was wrong, they agreed to look at it. They had it for a few days and told me they didn't see anything wrong with it... Ugh... I went in and explained by drawing a picture rather than using words what was wrong with the seat - this seemed to work. They said it was not the whole back frame just the center part and could replace that but it would be $750 dollars... WTF! After 4 hours on the phone someone agreed to do it for a $150 deductible and the part would be in about 3-5 days and he would call me. He didn't call. In fact I left him exactly 7 messages over the course of a week.

The seat was uncomfortable to sit in and my back and hip were starting to hurt from sitting on a slant if I drove it for any extended period. The next week still no call. I think it was call 8 or 9 that I waited on hold for an additional 40 min where he came on and said "oh, hi, I have been busy but the part is in so bring it in anytime." WTF!!! OK, I chalked it up to him just being bad at his job... After a period of time I picked my jeep up, again unwashed or cleaned in any way (they say they wash your car which is the only reason I bring it up). I drove home and when I pulled into the garage I noticed that the back seat cover was not put on right and the leather on the driver's seat was loose now. I was really upset at this point - the set was broken, making the car uncomfortable and likely a safety hazard and now the seat back wasn't put on properly and the leather was loose, not the way it was when it was brought in.

I immediately called and left another voice-mail. No call again so I called back later that afternoon and asked for the Service Manager. He told me that fixing the seat requires him to remove some of the leather seat cover and that is what happens and is a natural result of the repair they had to do. What?! I brought my car in for a manufacturing defect, seats aren't meant to snap under regular use in under 3 years. Upset, I decided to call corporate again. Hours on the phone with corporate in various departments, I logged a formal complaint about the dealership and explained what happened with my seat. I never heard back from corporate but I did hear back from a Manager at Dublin Jeep who now told me the leather wasn't their fault, they didn't touch it to replace the seat frame... Hmmm, Ok. I guess I should be thankful, I have a seat that works properly now...though I would expect that for a $40,000 vehicle.

Issue 4: Brakes pulsing and making a balloon sound like air or pressure is coming out at stop in heavy stop and go traffic after driving for greater than an hour. This issue has stopped my wife from wanting to drive or drive in the jeep with our infant. I took the Jeep into the Dublin Jeep dealership (The very worst dealership I have ever been in from a service perspective, just plain awful.). The Jeep was in for several things a few times here - the seat mentioned above, recall for fuel pump relay/computer, general service and the dash part 3. I will focus on the brakes here. I mentioned that the brakes pulse and there is a sound that comes from the engine compartment that sounds like air or pressure is being released from a house or a brake booster or something. It happens when coming to a stop or stopped fully when it has been driven for a while - and it's a little disconcerting to say the least.

The service advisor took notes and when the other work was done I picked it up, unwashed of course, and was told that all service was completed. I asked about the brake sound, he said, "oh, yes that one too." Drove it the next day and it did the same thing. Called the dealership and spoke with the service advisor. After being told he would call me back three times and did not I decided on the fourth call to just wait on hold, for 35 mins...he said that he double checked and that there is no issue with the brakes. Ummm, I have been driving for almost 30 years and never experienced anything like that. His answer: Jeeps are made with a special pressure relief valve to ensure proper braking under all conditions - what I am hearing is the jeep equalizing the pressure in the system. Ummm, ok... The next day my wife refused to ride in the vehicle.

Issue 5: Leather dash. This is one of the most frustrating issues I have experienced. From the original citing of some shrinking on the dash at Tuttle Click that didn't even show on my work bill to Dublin Jeep that said they took pictures and had to send them to Chrysler to have them inspected. I waited for months for an answer back from the service advisor, numerous calls and voice mails left... It wasn't till the seat defect and my calls reached the Service Manager did he look into it and discover that there was no record of any pictures being sent, he even said he double checked! I couldn't believe I spent months checking in, time to drop it off and flat out lied to about what was done. At less than 3 years old, the dash started to shrink and now the covering is loose or coming up all along the window - very frustrating. It has been in covered parking for a good portion of its life and always use a window Sun protector.

After several more calls to the dealership and an unscheduled stop by so they could take a look at it - nothing, no resolution. I was told that if I wish to replace the dash it would be just over $2,000. Seriously! If only I had the extended warranty I was promised... lol. As I mentioned previously, I take very good care of my vehicles and driving a 3-4 year old car with under 60k miles around with a funky dash isn't what I signed up for, not to mention all the other problems.

Issue 6: Periodic hard starting. It doesn't seem to matter if it's warm, wet, cold or windy - it just happens periodically. Rather annoying. I brought it up during a visit to Dublin but apparently it didn't show on the work order?? Issue 7: key fob works intermittently (yes, we have replaced the batteries). This is really annoying. I don't know how many times I sometimes have to open and close the driver door and re-try the start button to get the car started - our touch and re-touch the door handle to open it.

Issue 8: lurching forward when starting. This is my favorite one. I convinced my wife we were only going a few miles on local streets and that even if it didn't start or the brakes were weird that we would be ok. As she was loading my son into a car seat I installed in the back seat for this special occasion of having my family in the jeep, I hit the start button and it lurched or moved forward - not 4 feet or anything but enough to def notice and my wife to get nudged by the door as she was putting him in.

Well, let's just say that the short trip in the Jeep didn't happen. Out came the car seat and back into the other car and away we went, no lurching, no clanging, no brake noise or pulsating, and sporting a dash pad that wasn't coming up. Did I mention our second vehicle cost half as much?? Ugh. It also reminds me that had Rancho Jeep actually delivered on their promise of an extended warranty for their negligent work that may be covered.

Issue 9: 3 incidents of random stalling of vehicle. Issue 10: Premature wearing and warping of outside bottom window trim. Issue 11: Premature wearing of the carpet where there should be a dead pedal. Ok, this isn't a manufacturing issue just an annoyance - who doesn't put a dead pedal on a 4x4? It's carpet and not a solid foundation either - it started wearing in year two - looks ugly but at least issue 11 doesn't affect the safety and reliability of the vehicle!

Issue 12: Clunking of transmission or linkage at stop and start. I have been told by my service advisor this is normal operation. Ok, not sure why my cousins doesn't do this but I suppose it must be a model year thing??... ugh. Issue 13: Daytime driving lights and left rear tail light replacement. Now, I have just under 60,000 miles on the car and I have replaced front lights 5 times and rear tail lights another 5-7 times - strangely only on one side of the car - the driver's side. It started happening after the first year and it seems like every 6 months or so I am replacing lights on the left side of the vehicle...

This has truly not been a good ownership experience. I have lost weeks and cumulatively months of use of my vehicle and do not use it for what I purchased it for - exploring the outdoors - for fear it will leave me stranded. I am also very disappointed in the build quality. Dashes falling apart, lurches, brake issues, cylinder head replacements and phantom electrical problems are not what you expect to get when you purchase a vehicle. I hope that this issues list and the fact that I am sharing it electronically brings me some better resolve than the dozens of calls and countless hours has to this point.

Here is what you get for $60,000: speakers don't work; GPS has been replaced (still does not work); recalls; key fobs (don't work); entry doors won't lock; tailgate won't open; they wipe the system and don't tell you, so all saved data is lost; THE SERVICE DEPARTMENT ADVISORS MAKE IT SOUND LIKE YOU ARE THE PROBLEM. I will NEVER buy another JEEP nor make a purchase from Leith Car Dealership. They do NOT care for the customer. This JEEP will be a TRADE IN by 01 JAN 16.

We called jeep in Southampton NY and they said "there is no way that could of happened" so our jeep has been there for two days waiting for a special tech to look at the truck. I love how a person can tell us what happened when we were driving. I'm pretty sure my wife and I were not dreaming.

Now, 4 years later, the Jeep is having transmission problems again, but nobody seems to be able to figure out what the problem is. It just keeps leaking transmission fluid. Keep in mind, the CVT transmission and fluid can only be checked and serviced by an "authorized Jeep dealer." We have tried to take the Jeep back to Garlitch, however they won't even consider trading this Jeep for a reasonable offer on another car (wonder why?) We are so disappointed in the quality of this Jeep. The only reason we bought it was because we have a 2001 Jeep Grand Cherokee that is the best vehicle that we have ever owned. Apparently the quality has deteriorated in the last 10 years and the customer service at our local dealership is an abomination.

This Jeep only has 66,,000 miles on it. It could be washed and detailed and put on the showroom floor, that's how clean she has keep it, but Jeep will not do anything to help her. Oh they did offer to take her Jeep in as a down payment toward a lease vehicle, which was giving her $1000.00 for it maybe. This is a $14,000.00 truck.

Whatever you do don't buy a Jeep, they're junk, and the dealerships and Jeep knows about all the problem with their product, and they don't care. You are just another sucker that they got. We have four Chrysler products now, and have purchase many prior to, but we will be moving to another product. I have GM products with 200,000 miles, but can't get 70,000 out of a $45,000.00 product from Jeep, and the big three wonder why people buy foreign products, because they outlast the payment book you get with them. There are thousands of complaints and the company doesn't care, that's their way to do good business. Way to go Jeep, you'll be in business a long time screwing people. What a great company to look up to, the good old american way.

I HATE Jeep!! They manufacture pieces of garbage, with faulty transmissions, electrical systems, ignitions, the fabric on the seats stain with water... I could go on and on. Never again. NEVER! I'm moving on to a reliable auto manufacturer.

Just for the record (Chrysler), obviously the Jeeps would have different part numbers in America. I'm guessing that having the steering on the opposite side may have something to do with it. Unfortunately for Chrysler, the problems are the same, their cars are crap there as well and the customers are just as happy. Way to go! I want my money back!

3rd recall, sun visor wiring, could cause fire. 4th recall, fuel pump relay, could cause engine to stall while driving and cause a crash without warning. 5th recall notice again, fuel pump relay. 6th recall notice again, brake booster. All these recalls are serious and could cause crashes? Why weren't the vehicles all just recalled? We should have been reimbursed for our vehicles period. They put our lives in danger and never thought to take actions in pulling these vehicles off the market. I've been daily back and forth to jobs not knowing how serious problems my car had till we got the recall notices. I've also been driving little children in my car and this was very unsafe for all of us, not to mention everyone else I had in my car.

Consumer affairs really needs to take action on Jeep. Have them recall vehicles. Take it off the road. I've had many more services other than the recalls. I grew up with my parents owning jeeps and they weren't computerized. My Dad still has Jeep Grand Cherokee, the first ones that came out and he had it for his job as a police officer. They were awesome jeeps, mechanics could fix those years if they had to. I love Jeep Grand Cherokees but not this one. HELP US. BELIEVE ME I'VE BEEN PRAYING REAL HARD FOR ALL OF US OWNING THESE JEEPS.

Stalling out - Stalled out 3 time. So far it been back to the dealer 2 times. They said there is nothing wrong. The last time it stalled, I got in a wreck. I called jeep corp. and was told not to report it to INS. They would take care of it, so now I have to take it back to the dealer to have a inspection on it. I could have Been in a bad wreck. I hope jeep is going to stop give me the runaround this time and fix the problem.

I work for a living so did not have the time to tell the employee what he could do with that branded Chrysler material. When I had more time to make dealership listen (car is only two months old) They took car and addressed. There were issues and replaced the sway bar, shocks, and shock mounts. I had car for 3 day after repairs and it did the same exact thing except worse! The vehicle was violently creaking just going from stop to go. When I had time I went back to the dealership and had the Service Manager at Fair Oaks Chrysler ride in the car to experience first hand what was going on with my defective new Jeep. He looked shocked and really did not know what to say.

At that point the only thing he would say is they would try and fix it but would not give me a regional manager's number to address the defects and stated the dealerships could only try and he or not even the owner of the dealership had the ability to get me in touch with corporate except to tell me to contact "Customer Care". I called customer care and they got involved and really did nothing to improve the situation. It is just a customer service rep in another state trying to give you LIP SERVICE and updates on what dealership is doing.

My car went into the dealership again where they now fully replaced the CONTROL ARMS on my vehicle. Within one week car is exactly back to where it was at before and I am being told customer care again will call me and make it right. Hahaha they call me and inform me the dealership will take car again and attempt to fix. At that point after car going in more than a few times I tell customer care and dealership I want help directly from Chrysler and they both refuse help where dealership says talk to customer care and customer care says there is nothing they can do except help me work with dealership.

I found two post cards in my owner's manual for defective vehicle and fill them out and mail in with stamps (This is the process in the technological year of 2015 when you want Chrysler Corporation to address a defect or lemon vehicle!). 2 weeks later I get a Voicemail from a regional parts service manager in Northern VA area saying she wants to address my vehicle's issues but calls me from a unknown number and intentionally does not leave a phone number for me to return call. She called again while I was at work and does same thing and says if I went to reach her to call the service manager at Fair Oaks dealership.

I called dealership and the service manager instructs me he cannot give me her work phone number but he will try and "email" her to call me back! At this point I have owned my 2014 limited Jeep Grand Cherokee for over a year and half and it has been defective and problem laden since the first month I bought it. Chrysler/Jeep could care less and is just hoping I go away. Worst car buying/ownership experience I have ever been a part of.

This vehicle has been at the dealer for two weeks. Chrysler says the FCW Forward collision warning system is working but the mechanic, service assistant, myself, and my wife know and have observed it producing no warning until you are less than 1 car length from a collision or not at all. We had a Simi truck slam on its brakes in front of us and we came within a few feet of rear-ending it, with no warning at all. We were within 3 car lengths before I hit the brakes. The dealer mechanic found the same result and when we purchased this car, we drove other Jeep Grand Cherokees with the same results. These cars are unsafe in that they will not warn you in time to prevent an accident...period. At 50 mph it takes 146 to stop a car and 229 if you add reaction time so car length is not going to prevent a catastrophic collision!

The manual says when set to "far," you will get a lot of warnings from a greater distance...we get none. The manual also says the NHTSA recommends the limits these systems are supposed to conform to and I can assure you it is not a few feet! We are in our seventies and this was an extremely important feature for us to have since our reaction times are not what they used to be. The consequence at this time is that Chrysler says it is operating as designed. This is the new way car manufacturers are getting around warranty repairs on ever-increasing costs of major components. They just say it's operating as designed and leave you hanging with no recourse. So I'm to believe that the feature that I paid about $2000 for is not supposed to alert me when a collision is imminent!!! The fact is that they have had so many problems with this feature that apparently they have altered it to the point it is useless.

I went back on 01/02/2015 after having my baby and I notified them that the noise still continued. I have it documented that the technician performed a "visual inspection" and nothing was discovered. They fixed the recalls but were unable to determine anything regarding the noise. They also recommended a tune up and a 3 part fuel service, which at the time I declined. On 01/15/2015 I took the Jeep back to the dealership as the noise was even louder. Mind you, my warranty was about to expire. The service manager ** came out and told me he heard no abnormal noise and that the Jeep was “fine" he didn't even call a technician or bother to check in my car. He basically looked at me like I was stupid. I explained to him that I know my car well and that something has to be wrong. He sent me away without looking at the problem any further.

On 02/26/2015 my car started over heating and leaking orange fluid. I panicked as I had both my children in the car and drove it to the dealership that thankfully was 10 minutes away. This time, I had 4 technicians come out and gave me a preliminary diagnostic stating that the water pump had exploded and they would take a look at it. Sure enough later that day I got call from the service advisor and he stated it was indeed the water pump and asked if I had added coolant to the car as the reason why it exploded was because the wrong coolant was in the car, and it wouldn't be covered under warranty because it was the customers fault for adding the wrong coolant.

I notified them that I had never done anything to the car except an oil change and the only place that had ever serviced it was the dealership. They were quick to blame it on Toyota, the dealership I purchased the car from. However, I went to the Toyota dealership myself and got a detailed list of any service performed on the car. The only service performed was an oil change, windshield wiper fluid, and a Texas inspection. I took these documents to the dealership and they now pointed the finger to the previous owner. I found the previous owner and called the one place she took the car to and confirmed they only had an oil change. The dealership then changed their story saying it could have come from the manufacturer with the wrong coolant as it was not mixed like they first suspected.

They stated they've received 3 other Jeeps with the same issue, however they were not Grand Cherokees but it was most likely a defect from the manufacturer. They then said they would contact the area district manager to see if they could approve and award the warranty. I called and even went to the dealership because I wasn't getting any response. They finally notified me that the area district manager did not approve the warranty and that I was responsible for the 1300 repair.

I was given the number to Chrysler customer support and spoke a representative that assigned a case number and told me I would get a call back no later than one business day. That didn't happen, so I called and spoke to the most awful, rude, incompetent representative named **. He said I was "misinformed" and there was no case. He said the area district declined the warranty and they were not going to discuss this issue any further. He talked over me several times and said there was nothing he can do that he has the power to overturn something like this but wouldn't because of the case notes stating the district manager declined the warranty. He was very rude and not helpful. What is a customer support if they don't support their customers?? I requested to speak to the area manager and requested a contact information, and ** told me he couldn't provide that information and that I had to talk to the dealership about that.

I am waiting for tomorrow during business hours to go back to the dealership and request that information. Can anyone please guide me on what I can do? I have documentation on everything and no one will even bother to help me, I'm desperate. I will never ever buy a Jeep ever again. Chrysler/jeep has the worst customer service and what they do to people should be illegal. They're negligent and incompetent. They have a quick response for everything to avoid accountability. Jeep is horrible.

Now on 2/27/15 my truck does not want to start...so I call Jeep and again they say "There is nothing we can do unless you bring it in and we fix it at cost." Well there is no way we were taking it to the dealership and be charged more than our mechanic. We found out it was the alternator and battery. I once again go online and see if there are any recalls on this and sure enough it's the jeep 2011 and chargers with this recall!!

I now called Jeep headquarters to find out what the hell is going on with our truck and why are all these parts having issues....just seems odd that my truck is a 2010 with the same issues as the recall of the 2011...I am waiting to hear back because they are investigating this. I am so very disappointed that I own this Jeep and I have never had any issues with General Motor vehicles I have owned.

This is not a minor smell of smoke, these are noxious fumes which water my eyes and give me a headache. In addition to that if I use the front air defroster it sucks in the outside air and many times it's sucking in that smoky air and spreading it throughout the passenger cabin. Furthermore when I pull the car into my garage then exit the car on occasion, and fairly often indeed the car is smoking in the garage and spread the fumes into the house because living space surrounds the garage. I'm in the building industry and it's a well known fact that the greatest source of pollution in the house comes from the garage. To add to the concern I have a child who was born prematurely and has lung problems. It is especially important that the air that he breathes is fresh and not full of noxious fumes.

I think I'm a prime candidate for an ongoing purchaser of high end Jeep products. I owned Corvettes, other sport cars, a Porsche 928 s4, and most recently a Porsche Cayenne Turbo. I say that because I am 59 years old, can afford your high end products, and I think I am the kind of customer did you want to keep. I am baffled as to number 1 why the dealer cannot find the problem and number two why the factory is not aware of this smoke problem. I have a hard time believing that my vehicle is the only vehicle you all built which has this problem. I think there's a good chance that someone is aware of what his problem is, where it stems from and how to fix it & I suspect the repair is very expensive. Therefore the plan is to put client's office long as possible so did the repair can be delayed.

After the terror on my child's face I can no longer drive this Jeep so it sits in my garage. The dealership will not return my calls. I have spoken with Ron ** the manager at the local dealership to no avail. He told me since I had no confidence in the safety of the 2014 to pick out a 2015 in which I did then he wanted me to pay 7500.00 more. He should have told me that from the start. I already paid over 40,000.00 for a LEMON that just sits in my garage. I refuse to pay any more money. I'm so dissatisfied with how I have been treated, I want Jeep to do what is right and buy back this vehicle. I'm tired of the run around. My 14 new jeep has been at the shop as much as I have had it one time a few days shy of entire month 5 times for the same problem.

Everything was fine until my daughter was returning home from college for Thanksgiving break. She had been on the road about 100 miles when in her words "it sounded like I was riding over the bumps on the side of the highway." She took the next exit about 100 yards max then she heard a loud clunk and steam came from under the hood. The jeep was towed to the Jeep dealer in Wytheville Va.. The diagnosis was the transmission had failed due to lack of maintenance on the transmission cooler and would not be covered under the warranty. I was mad. Told the Wytheville dealer that the transmission cooler was maintained buy Whitten Jeep when the transmission was installed. And I was told to have the transmission serviced at 30,000 miles.

The complaint went to Chrysler customer service and I was assigned a case number. Went round and round with them about the cooler being maintained, they had an excuse for everything. They finally changed the reason that the transmission failed to that it was external to the transmission and it would not be covered. My hands were tied the Jeep was 200 miles away. About a 800 dollar tow. So I donated the Jeep to Kidney cars. I was trying to minimize my losses. Now I am out of the cost of the repair plus I need to find another car. It will not be a Chrysler or Dodge product. Chrysler's needs to rethink their warranty policy or better go out of business. This problem could have been caused during the install (Was the transmission actually flushed?). If Whitten would back their Rock Solid Service they would of stepped up to the plate and had the transmission fixed. But no the service manager was just as full of excuses as Chrysler.

This was immediately reported to Chrysler/Jeep. Went to local dealer and had them take pictures and inspect vehicle. Chrysler/Jeep comes back saying they take no responsibility, that this is not a warrantable defect-failure caused by wind pressure?? I have owned many vehicles from station wagons to SUVs that have never had issues hauling kayaks on the roof. You cannot go for a drive without seeing kayaks or canoes attached to all sorts of vehicles driving on the highway. Wind pressure? Really? This accident could have caused serious injury or even death if the kayak had gone through the windshield. It almost caused a chain of collisions. There is another posting I have seen describing an identical accident.

I have for the first time had to walk out of the bush. N23 recall fixed it but has caused its own issues. Old parts with new soft wear. Not a good combination. Pulling the fuse resets the computer and allows it to shift into low range. How's that for a high tech fix, lol. Small fuel tank. You may be able to get to the trailhead. Just not with enough fuel to drive the trail. Or possible get home.

At all speeds higher than a walk, it throws any water or mud you drive thru onto the windshield. Fragile exhaust manifolds warp and break the bolt heads off. Jeep has never bothered to improve. Occurs on 3.7 and 4.7. Good thing they stopped building these headlight switch. Leaking power steering pump. Plastic tub from reservoir to pump wears from vibration. Driving thru snow like you see in their commercials, stalls my Jeep. Never have been able to find the problem. Jeep tech in Winnipeg told me to clean and grease all electrical connectors due to poor sealing qualities. Went in mud and vehicle started missing. Which is what got me talking to the tech. I have finally just stopped fixing it. Will happily watch it go into the shredder.

That was 3 weeks ago. We never heard from him again... We emailed and just got no response. Finally, my husband called Jeep today and they told him there is nothing they can do. The vehicle has 62,000 miles on it so it's not covered under warranty... BUT the warranty doesn't cover trim anyway! While I understand that my Jeep has over 60,000 miles, what I am saying is that the leather shouldn't EVER pull away from the dash and if it does, how could that possibly be my fault?!

It looks like they ran out of glue at the factory when making my Jeep. I am currently trying to figure out if I can afford to get rid of my Jeep. I know that what I am dealing with is not a safety issue but if Jeep isn't willing to help us out with something little like this, it seems unlikely they will be there for us if something worse happens. I am so disappointed. I will never buy another Jeep again.

Growing concern for our health as breathing mold spores can lead to chronic health issues, we called Jeep, opened a case and took it to another dealership (another 2 week wait). As would happen, they could not recreate the smell. We've narrowed it down to weather, temperature conditions, creating the prime environment for it to occur as it has happened since then. Jeep has been fantastic about following up and wanting to resolve the issue but I'm concerned about future health issues and exposing our child to this.

Opening the windows while driving just made the exhaust fumes in the cabin worse. I have had the car in for service related to this issue at least three times and had a case opened with Chrysler, was told that the vehicle is operating as designed. I recently recorded carbon monoxide of 172 PPM while driving the car with a commercial carbon monoxide device.

A month later, all the sudden the shifting is a lot worse. Have you ever pushed a grocery shopping cart that had something on the wheel? You can feel it isn't turning and your trying to push through that dead part to get it going again. That is the feeling I get when accelerating after driving about 20 minutes. I accelerate and my speed increases but the RPMs don't. When I watch the gears they barely change. It most often stays at 7 or 8. Once I realize that it isn't shifting as well as it should I usually let off the gas and get the same feeling as it slows down. It is almost like it feels tight trying to increase or decrease speed.

I called and left a message for the dealership and will be bringing it over on my lunch break tomorrow. I have an automatic V-6 and am a novice when it comes to car knowledge. I can change my own headlights, air filter, wipers etc... but I take it in for oil changes and anything beyond that. I'm just hoping that I wasn't wrecking my transmission by continuing to drive it because the tech said the problem wouldn't hurt anything. On a different note, I've noticed that when I get to 1/4 of a tank the acceleration is affected and it doesn't respond as well. The same thing goes as it gets close to needing an oil change (3,00-4,000 miles).

Besides the gas mileage not being as high as advertised I'm really pleased with the car. I drive 25-30 miles each way on the interstate going to work so I'm very concerned about this and trying not to scare myself.

About 1,000 miles later, the same issue happened again. This time, me and my wife are in North Carolina on vacation. Wouldn't start on me. Couple days later, the remote start started it and then when we got in and hit the push button, it was like a system fail--it wouldn't start into gear, then it shut off, then the alarm went off and wouldn't go off until my wife opened the door. Then we hit the button and it tried to crank again without starting. We waited a couple minutes (as we had learned to do when it wouldn't start several times before) and then it started. This was while we were in Carolina on vacation without four wheel drive. About a week before we left for vaca, I was out on some property I own getting ready to show it to some prospective buyers when the 4wd light comes on. I didn't get stuck but I had to work my way out of this dirt drive up a hill. Dealer/service said it was a gear and a sensor on the transfer case.

We also have some property out in the country in the Carolinas (similar to the country acreage we have here in Ohio) and we planned on our vacation to visit this property, walk it a bit, take some pictures and get ready to sell it. They couldn't fix the 4wd before I left on vacation so I didn't bother going to look at these other properties in the Carolinas while we were there. I'll have to make an entirely separate trip for this sometime now. Maybe we could have made it out to see the properties without needing 4wd but having almost got stuck already and then having it not start on me I didn't want to risk this out in the middle of nowhere in a state where I knew no one. Anyhow, the 4wd is fixed now. They subsequently replaced the computer board, or something like that, that controls all the electronics--they said this was to blame for the starting issues.

Next in line, issues with the lighting system--blinkers not working right, fog lamps not working (I actually suspect this was the Jeep dealer that did this on one of my previous services--I took it to the same dealer for each of these problems). They fixed those last week. Now, having been in the shop 9 times for minor and major things, what can I say? Obviously annoyed. My wife did not want to buy a used Jeep because she wanted something reliable--she did not want to have to worry about just these kind of issues. And the 4wd not working!!!!! It's a Jeep. This was the first Jeep I bought and I do a lot of traveling for work--mostly back-roads and in some rougher terrains. I bought this Jeep for just this reason. Got the Overland edition because I wanted all the bells and whistles. And then I am still going into service for repair on a regular basis.

Bear in mind, I do not treat the Jeep rough--I utilize the 4wd but I do not off-road. Oil changes and tire rotations every 6,000 like they recommend. With all of that said, I have the Hemi that performs great. I have a luxurious cabin in Saddle Brown leather that is crazy comfortable. The ride in this vehicle is amazingly--shockingly-- smooth! I would be absolutely 100% satisfied with this vehicle and its cost if I didn't keep having these mechanical and electrical and whatever other kind of issues. I am still outraged that the 4wd on this thing went out--it's a Jeep!!!!! I had it less than a year. I will say that the bluetooth system sucks as far as the hands-free phone is concerned--the Sync system in my Ford is far superior--but that is the only thing I would actually change in the Jeep I have (other than wanting it to be reliable).

I still gave it 3 stars for value because I swear the luxury and capable and ride of this thing rivals that of luxury brands for a fraction of the cost. BT--I looked into the Lemon laws as far as seeing if I could get another vehicle that did not have these issues but gave up on that when I realize they depreciate they value on how much I have already driven. With 30,000 by the time I thought of this I realized that even with a fight and a win I wouldn't come out ahead as I wouldn't have the money to get a new one after they depreciated the value from the miles I have already driven. Hopefully all the kinks are worked out now though, hopefully!

you are driving at your own risk." To me this is a safety risk. I will never buy another Jeep ever again. According to the technician, transmission problem has been a coming complaint.

10) The car is back at the dealership again as they have no clue what is causing the problem

I have filled out the survey Jeep sends out and despite all my comments and list of problems, no one has tried to reach out to me from Jeep. I am very close to file for Texas Lemon law.

The dealer replaced the bracket. They also fixed the hatch door which was not aligned correctly. One side had a larger gap than the other side. During all of this, multiple computer updates had to be done every time we took the vehicle in for repair. Finally, at less than 6000 miles, the car started to have this intermittent squeaking sound coming out of the engine and as it turns out, Jeeps have a problem with water pumps. The car is at the dealership right now.

After continuous reading on the internet, I have found that thousands of Jeep owners are all having the same problem. Continuous random stalling of their Jeeps. Some have spent loads of money throwing parts into them, because mechanics refuse to find the real problem. All the mechanics do is look at the simple things, and then think to themselves "This guy will be back again... I can make more money..." So the real problem is overlooked and other items are being replaced for no reason. And in some cases, the PCM is replaced multiple times before the problem is solved. Many people don't have the money to keep throwing parts into this problem, and even more people don't have the money to replace their Jeeps. If the Jeep Manufacturers knew they were using crap parts, then now is the time for them to step up, stand behind their name, and help their consumers overcome this problem. Because if it weren't for the consumers buying their products, they wouldn't be in business.

Still working through the case manager, I asked to get the issue resolved and noted that this vehicle is my office, and I normally drive 200 miles per day, so the chugging and vibration is real annoying. After visiting the 4th Jeep dealership and test drive, the tech looked up info for tech updates on the Chrysler website looking for anything on this engine and vehicle and found a Star Case Report that described exactly what was wrong. The Star Case noted engine chugging from speeds of 40-80 mph, and the PCM software update would not be available until after 1st quarter of 2014.

So I will have had this vehicle for 1 year before it is fixable; however Chrysler says this is normal operation of this vehicle. I asked Chrysler if the engineers designed the 2013 Jeep Cherokee to Chug and Vibrate in the normal operation of these speeds, and the Chicago District Service/Parts Manager replied as normal operation. If I understand the Chrysler Mission and Vision Statement - "Build cars and trucks people want to buy and enjoy driving and will want to buy again." Sorry, but I don't enjoy driving a vehicle that chugs and vibrates. The Jeep has been in the shop 4-5 times, test driven 8 times, will not have a software fix for another 8 months, and Chrysler was not willing to resolve this by working through them and the dealership.

Thursday 8/22 - Towed jeep behind motorhome from Ukiah, California to Carson City, Nevada. When trying to transfer out of 4wheel neutral, received on board computer message: service 4wheel drive system. Would not shift out of 4wheel neutral. Had jeep towed by AAA to Reno for service. Service manager informed us this was occurring in jeeps that had the software upgrade done for the neutral problem. Made repair, charged for 1hour labor. $65 (the software update was done by Santa Rosa Jeep in July and this was our first trip towing).

Tuesday 8/27 - Tried to shift jeep into neutral for towing behind motorhome. Received same computer message: service 4wheel system. Drove vehicle back to Reno Jeep, sat at dealership for 6 hours waiting. Service department replaced transfer case motor saying it was damaged by software update

Wednesday 8/28 - Towed from Carson City, Nevada to Boise, Idaho. When trying to shift out of 4wheel neutral, received message: service 4wheel system again. Had jeep towed by AAA following morning to Boise Jeep dealership for service. Charged us 1 hour service... $85, gave us Star report and told us computer was put to sleep and re-booted with update. We were assured that this fixed the problem. We told him we were heading to Yellowstone and should we be worried. He couldn't give us an answer!

Wednesday 9/11 - (Cancelled extended trip because of problem with jeep, worried we would be stranded.) Towed back to Carson City Nevada. Tried to shift out of 4wheel neutral. Received message: service 4wheel system. Had jeep towed by AAA back to Reno again. Transfer case motor was replaced again because the first one was supposedly defective. Assured again that jeep was now repaired.

Called Chrysler Customer Care, explained problem. Representative told me that she had at least 5 other complaints with same issue. She assigned case manager to us.

9/18 - Decided to test jeep because we were planning on leaving Carson City on Friday 9/20. Drove to Reno Jeep dealership to test repair and tried putting vehicle in 4 wheel neutral. Received computer message: service 4wheel system again. Decided to wait to hear from Chrysler Customer Care representative before attempting 5th repair.

9/18 - Customer care representative called and we explained situation. She said she sent an email to internal resources for advice but had not heard back from anyone. I asked if she could try calling someone and she said she would and would get back to us by Friday 9/20. She told me that we would need to take the vehicle in for repairs again and I told her that until we were further advised we would wait to take it. I also told her that we were considering taking legal action if this problem was not resolved. Call was recorded...

Well Chrysler it's time to wake up and look into the thousands of complaints that are online and in your dealerships. I have almost been involved in several accidents due to this issue and I am not the only one. Is Chrysler waiting to have over 200 deaths like in the Jeeps with the fuel tanks in order to do a recall? Never again will I buy a Jeep. I will tell everyone that asks how do I like my Jeep the truth - that Chrysler does not stand behind its products and produces death traps.

This is my second Grand Cherokee. I was a pretty loyal customer and was planning to buy the 2013-2014 but after seeing all the issues with that model I am going to GMC or Chevy. I also have a 1997 GMC Sierra with over 187,000 and have not had one issue with that other general maintenance like brake pads, spark plugs, oil changes, and air filter. I suggest that everyone that is having this issue contact Chrysler and the NHTSA to file complaints. My complaint is in and several other people that I have met on Jeep forums or out and about in the community.

My warning to all re-call fixes, check to see if your Jeep will go into neutral or 1st gear after repair. Most of the time we do not check to see if it does. If it does not, take it back and demand fix. They are not being honest with us!

I started up the Jeep, had my foot on the brake. I put the Jeep in drive and it pulled forward without needing to use the gas pedal. I just road the brake, I only went about 5 feet forward. Then when I put the Jeep in reverse, and again planned on only riding the brake into the driveway, but instead when I went to put the Jeep in reverse, that's when the Jeep peeled out going backwards. The engine roared loudly, and I could not believe what was happening. I made sure I was pressing only the brake, and I was, but the Jeep would not stop.

I was pretty much standing on the brake and could NOT STOP the Jeep. I ended up hitting 2 other parked vehicles in our driveway, then knocking down 3 sections of a 6 ft stockade fence. Then the Jeep drove into our neighbor’s yard and damaged our neighbor’s cars. Thankfully, when I hit their car, it hit it sideways so it helped the Jeep to stop; otherwise, I would have driven through their house.

When it was all over, I was a bit confused knowing I did nothing wrong. I could feel the brake because it was much larger than the gas pedal. And NO, the floor mats had nothing to do with this accident. That evening, I looked on the computer to see if I could find problems with braking in Jeep Grand Cherokees, and found so many stories like mine, especially this problem happening in driveways, parking lots, car washes. It seems to be when you first start it up and put it into reverse or drive. It's called Unintended Sudden acceleration and it's been happening for many years. Diane Sawyer did a TV special in 1997 and it's still going on today. This is dangerous and lives have been lost due to this problem. I have moved this vehicle many times before and again did nothing different that night. It's not fair that I now have to pay a surcharge when I did not cause this accident. There needs to be a recall on these Jeeps. This Jeep was bought used about 1 year prior to the accident , and we will never know if the other owner had this same problem.

I took the vehicle to the service department World Jeep in Shrewsbury, NJ in November 2012 after the first few occurrences. I paid the deducible; they changed some parts and sent me on my way. 2 weeks later, the problem returned.

After 6 months, 7 trips to the dealership, and multiple parts being changed, the car is still undiagnosed and still stalling at highway speeds. Since I believe this to be a serious safety issue, I have not put my children in the car. I have escalated to the Chrysler Executive Group (both Customer Service & Quality divisions) on separate occasions. I feel that a reasonable amount of time and attempts have been made to rectify the issue. My family has been patient and cooperative, even after being asked to continue to drive the unsafe vehicle with an on-board recording device (The device failed to record any data when the car stalled twice while the unit was installed).

We are at a loss as to what to do.

According to the service department, the delay (for two months) has been the ordering of parts. The service department first ordered one air suspension bag, and then later realized that two air suspension bags were required. They then further realized that additional air hose/rods were needed to connect the air suspensions - this also caused another delay. These are currently on backorder. I am hoping these concerns are investigated and that appropriate measures are taken to ensure that vehicle owners are not at a loss without a vehicle for 2 1/2 months with no other recourse for vehicle usage.

After 10 weeks in the shop and still not repaired, the dealership had a technician brought in who was supposed to be an expert. He worked on the vehicle for another day and declared it fixed. In order to get my vehicle back, I had to pay the $1,653 or they would not release my vehicle. I paid the amount under protest. I took the vehicle and found that the smartbeams still were not working! I reported this problem back to the dealership 3 days later and asked what they were going to do about it. I was told that they would again have the expert technician take a look at the vehicle on Jan. 11, 2013. I was assured by the dealership, in writing, that there would not be any additional charges for this work.

I dropped off the vehicle on Jan. 11, 2013. I called the dealership at 3:45pm asking if the Jeep had been fixed and as well that I wanted to pick it up. I was told that the expert technician was not able to fix the problem but felt that the rear view mirror (containing the camera and electronics for the smartbeams) needed to be replaced. They were waiting confirmation from Jeep as to this diagnosis. Today is January 15, 2013 and I have not heard anything back from the dealership or Jeep. This repair started on October 1, 2013 and is still not resolved. Three and one half months!? That in itself is ridiculous. I am still attempting to recoup the $1,653 for good parts that were used to replace good parts.

If all of the above was not enough, I challenged the first invoice I received and it was adjusted due to incorrect entries. I received a partial refund. I challenged another part I was incorrectly charged for, and after providing proof to the dealership that I should not have been charged, I will be receiving a refund for that part, $53. The dealership service manager and owner are indifferent and simply do not care about resolving this issue. I logged a complaint with Jeep customer service, and they are indifferent as well as the Jeep is not being serviced under a warranty. The issue is fair trade practices, competency and "Doing what is right."

I stall on major highways doing about 60 mph but the vehicle only experiences loss of power for a split second and restores itself. However, during idling and or reducing speed, the vehicle stalls and I have to restart it. This is very dangerous and mechanics nor Jeep service department have no idea what the problem is. We need a recall. Will it take an accidental death for Chrysler to finally realize they need to recall our vehicles? This is obscured.

Although this temporary solution seems to be working to fix the problem, and I emphasize the word ‘temporary’ because I don't quite see aluminum foil to be an effective long term fix for this stall, how could the service department at Jeep consciously send a consumer home with an "aluminum foil fix"? I see that my year make and model has not been recalled for this issue yet and I assume that is because not a single person at Jeep has a clue what is causing this stalling problem; therefore they don't have any idea how to fix it and that worries me. As a devoted and long term Jeep owner, previously owning a 1999 Jeep Grand Cherokee, I will be very skeptical about purchasing a third Jeep in the future if they can't seem to figure out a fix for this problem. I have noticed that the 2006 and 2008 Grand Cherokees were recalled for stalling problems, but why not the 2007?

Jose stated he used the airgun to tighten two times my rim lug nuts. We left my stranded vehicle so they could return with tools to bring the vehicle back to the shop. We stopped in the road to pick up a trail of four (out of five) lug nuts. Each one was inspected and noticed no stripping of the threads. I was immediately told to wait in the waiting room for the company to look into the situation. After 40 minutes, I observed the owner and general manager, including a couple others walk by with their clipboards, went to inspect the action. Up to this point, no persons from the company came to me and apologized or tell me what was going on. No manager, no employee checked with me, the customer. I then hunted down the service writer and complained about the lack of information.

About 1 hour later, the service manager came over and told me they inspected the actual vehicle and said all appeared okay. They did say that the rim was damaged and had to be replaced. My problem is I have to drive 140 miles to return for the replacement rim. The service writer did admit that his mechanic Jose admitted to not following procedure and failed to put on the lug nuts correctly. My problem is that I feel as if I was treated like I was a pain for their business rather than a customer who received terrible and dangerous service. I understand things happen, but they should have treated me with more respect and some concern. Not good way of doing business. By the way, I just inquired on the web and it appears they have an F rating with BBB.

I have been experiencing software and GPS issues from day one. The pad of the parking brake came off in 5 months' time and the dealer in Dubai said it was not covered under the warranty clause and I had to pay for it. Luckily for me, the service consultant gave me such a shoddy service that the charges for the same was written off as a measure to compensate for the inconvenience caused to me (I do not want to give details of the same as it was addressed by the service manager). I took the vehicle on an Oman (a neighboring country of the UAE) trip (no off-roading and I have never used it for off-roading) around 6 months after buying the car and it wouldn't start after doing an uphill (again, on good tarred road). I had taken it to the dealer and they said everything is okay.

Now the vehicle has developed some engine issues as the engine fault light (also called as MIL - Malfunction Indicator Light) comes on. I cannot understand how a new vehicle can have so many issues. I have been perfect with its service and have allowed only the authorized dealer to even touch it. The technicians cannot seem to find what the issue is with and had reset the computers so that the MIL goes off. Yesterday the light came back on. Worst of all is I am left without a vehicle for all these days and they refused to give a spare vehicle. I had also called Chrysler Middle East which promised to get back on the issue, but with no luck (they did not even call back). The car spent 3 days at the work shop and I guess it is only fair that I am given a replacement car.

The warranty conditions in the US covers this factor wherein the dealer should arrange a replacement car (if the car develops issues during the warranty period and KM limit). This clause unfortunately has been conveniently removed for the Middle East. I even searched the net on the same and came across lots of negative feedback on Jeep GC (the new model) at American forums where they are more transparent. I really wish reliability issues were brought up so that other buyers are not caught off guard after shelling out so much money for a product that only looks good. I honestly regret for not having gone for a Pajero or a Japanese car. This is the first time I ventured for an American vehicle and I consider it the biggest follies of my life (by the way, I used to own a Mitsubishi Pajero which I sold to buy the Jeep).

So much of American taxpayers' money has gone to revive the Chrysler Group and I think the people of America deserve more dedication from this group to upkeep the reputation and trust of the consumers towards American products (especially cars) in the international market. To all aspiring Jeep owners, my suggestion is to do a research on the net before buying this vehicle.

After numerous attempts, the Jeep rep told me that Greenway said they were only supposed to install the hitch and not the full tow package even though I have a documented invoice that says it was to be a full tow package. The Jeep rep said they can do nothing since the dealership is independently owned. Bottom line is that Greenway Jeep lied to sell me the vehicle by saying that most tow packages on the lot are their installations, which is not true since they all had tow/haul buttons which the dealer does not put in. Second lie was that they would install the tow package on my vehicle, which they did not and didn't even bother to put in the computer code to enable the electrical connector. Greenway Jeep will say whatever it takes to sell the vehicle and the Jeep corporate helpline will not stand up for the customer. I have owned many Chrysler products, but I can assure you that I will never buy another one.

They said the new car had that, but I don't notice it because it is new. Once you put some miles on it, the transmission will start developing the same thing. I feel they are misleading consumers and not telling them their transmission will have an explosive noise when your engine breaks through. We test other new vehicles and used vehicle just to see if the transmission was doing the same. Mine is harsher. I beg them to help, but they said that is all they can do. I made the manager go check the car before I leave and he noticed the transmission was hitting hard. He called in for another request because he knew it is not right, but he said Jeep probably rejected me. I don't know what to do. I don't understand why they promise consumer powertrain warranty for 5 years and 100,000 miles when they don't want to fix my transmission.

At 54,500 miles, the left passenger door lock actuator failed, $450, also, not covered. There's a rattle behind the dash at all speeds that the dealership cannot isolate, and despite meticulous maintenance practices and only buying gas from reputable sources, mileage has been worsening. This is not a quality vehicle ($48K+ sticker) and it's also not my first one. I previously had a 2006, same options, also bought new. I won't buy another Jeep, never again. These vehicles are junk.

Chrysler has no desire to fix their defective vehicle. They have our $43,000. Chrysler cannot or will not supply their dealerships with parts. Chrysler's customer service is the worst we've ever encountered. Why the American public had to bail out such a poorly run business is beyond sad. Don't buy Jeep Chrysler. The service people will only laugh at you for doing so.

I was told they were even unable to remove one from the assembly line. As of this writing, the last conversation I had with a Jeep representative was with the owner of the dealership I bought the vehicle from and ended with him throwing up his hands, walking away and saying "I'm done!" After three weeks of waiting, I have a defective $43,000 vehicle, Jeep is unable to provide any solution or estimated time of repair and I have to ship the vehicle overseas for a work assignment - the worst customer service experience ever!

My car will most likely be totaled since there is a lot of damage and it looks like the frame is crooked and can no longer shut the doors properly. Of course, Jeep will say that it was driver error, "you must have hit the accelerator instead of the brake," but that is absolutely not the case. This was a very scary sensation going backwards fast and having no sense of control with any sense of brakes, although I could tell this was not a brake problem, but some kind of weird acceleration problem.

Granted none of these problems were of the "major" variety i.e. transmission, drive train, etc. Regardless of this, each time it requires me to return the vehicle to the dealer and get a rental. The dealer was no help in getting rid of this vehicle as they would not apply the $8,000 I put down on my lemon toward a new vehicle. Since I've owned this piece of crap, I have needed to bring it in for service about once every 2 months.

The computer is out. The transmission will not shift again. All the time, the check engine light is on. All the lid stays (holds open trunk, back glass and hood) do not work, it needs to be propped. The dealer just keeps on fixing or trying to and I am sick. Thanks, Jeep. Thanks for taking the vehicle that was once unstoppable and turning it into good looking expensive junk.

One the way to my Jeep dealer to have it fixed it happened again. Two days and $650 later, they told it me was fixed. On the way home, it happened again. I brought it back and had one of their mechanics ride with me and we got the problem to happen yet again. It is now two days later and they have the car trying to fix a problem they deny happens.

I've had too many horrible experiences with blown head gaskets, broken valve springs, midnight tow trucks, no heat, no air conditioning, dashboard removals and loud drive train noises. I thought that I bought a new car to avoid all of this trouble and expense. I guess the management at Chrysler Jeep believes that if you only want to spend a measly 36k on a car, you are being cheap and only get what you deserve. Well, in the last few years I purchased a new Toyota Lexus for my wife, a Honda Civic for my daughter in college and a Honda Crosstour for myself. It's become evident that the American car manufacturers have become the financial losers when they can't seem to engineer or stand behind a good dependable car that can make it past a hundred thousand miles.

I am an aircraft mechanic with 37 years experience and have also worked on nothing but American cars for most of my life. I've pampered and garaged this Jeep to the point that it still looks just as good as it rolled out of the dealer's showroom. Looks are all that's left in this car because it all goes away once you turn the key and try to drive it. I've spent many thousands of dollars in repairs over the years and now have to just about give it away to get it out of the driveway and off my insurance. I will miss getting a Christmas card every year from my local towing service.

You can delete or throw this letter in the trash if you want. I'm just one person reporting on my experiences with this awful car. There is no way that I could ever recommend a Jeep to a friend or family member. This was my third and absolute last new Jeep anything. I always liked the way they look, but I can not see it getting any better so it's bye, bye to the American Car for me.

A few weeks ago, I realized that the driver door inside the opener was broken. Consequently, I visited the Planet Chrysler Dodge Jeep Agency (9975 NW 12th Street, Miami, FL 33172) for the replacement. The price of this little part that includes its panel is unbelievable: $719.00. I am a Jeep lover, but this price is too high as well as the occurrences of this broken part in many Jeeps of this model: Grand Cherokee Laredo. I need to open the driver door from the outside door opener, all the time.

On Friday Nov 25th 2011, we had a Jeep Grand Cherokee come into one of our full service locations and when my drive off guy, a 25 year veteran, started it up and put it into gear, it took off on him rapidly accelerating. He narrowly missed other employees and customers and plowed into a utility pole. He has cuts and bruises from the air bag and is in a lot of pain but he maintains that he had his foot on the brake and not the gas. This employee's only job is to pull cars off of the conveyor and as I said, he is a 25-year veteran guy. We will only push jeep Grand Cherokees off the conveyor. We will not start them.

So, I kept trying to stop the Jeep but there was no stopping it. I was practically standing on the brake but nothing helped. I ended up backing into my parked vehicle. My vehicle was hit so hard that it backed into my husband’s vehicle. Then, I backed into a 6 ft. stockade fence, knocking 3 sections down, then into my neighbor’s parked car when the jeep finally came to a stop.

I've had to get my daughter another car, and am still waiting to see if they care enough to fix it so I can sell it. The world's a better place because I'm not the kind of person that will try to sell it unless it's fixed, but at this point, I'm not so sure that's likely to happen. Blue book on this vehicle is about $15,000 and I should just take it to the junk yard? Way to go Chrysler!

Later, when Chrysler was involved and was supposed to analyze the data, we were told that all of the data disappeared. We then had to deliver the vehicle and trailer to the dealership where the regional Chrysler rep tried to say the problem was the frontal wind load surface area was greater than their maximum of 40 square feet, until we pointed out that the area is a simple measurement using a tape measure (width times height) and our trailer measured about 32 square feet of frontal wind load surface.

The dealership was not able to show us the communications between Chrysler and them, citing that it was privileged. The dealership confirmed and Chrysler agreed that the vehicle was operating within the design specifications, but definitely not according to the advertised and sales specs. The dealership said there was nothing they could do to fix the problem and Chrysler was not proposing a solution. There is a case open with Chrysler, which does not appear to be getting much attention since not many people are able to get through the dealerships to actually talk to Chrysler about this severe design problem. It appears that after Chrysler has taken government bailout money which we paid for, they are not about to spend anything on correcting their problems unless many, many people complain about it or stop buying their vehicles.

I own my '02 Grand Cherokee for 2 years and was heart broken when I traded it in because of mechanical engine issues. I thought buying a '07 would save me from stupid pointless "age" issues, but apparently the only thing my '07 did for me was save me from "age" issues but not from stupid, pointless, immature problems. Everything that went wrong with my '02 was mechanical and I was proud to pay for the repairs and maintenance, but everything that has gone wrong with my '07 is electrical, which I consider childish, lack of caring, and the thought that "as long as the engine works, who cares about the brake lights".

Within the first 1000 miles of owning my '07 grand Cherokee, she was back in the dealership for new front window controls, because the passenger side front automatic windows weren't working. From then on, my '07 has spent more time at the dealership getting "fixed" than any of my other cars have spent together getting repaired and dealing with basic maintenance combined. Other than my front passenger window, the only other thing that has gone wrong is my tire pressure monitoring system. The low pressure light turns on whenever it wants to, and I mean whenever it wants to. The light will turn when I'm going 75 mph down the highway, 25 mph through the city, and even when the engine is off and parked in a parking garage or my driveway.

Baystate Chrysler, Jeep, Dodge, Ram in Newton is where I bought my car and who have been doing all the "repairs" on my '07 grand Cherokee. Between the 12 times my car has gone in for "repairs", they have replaced all 4 tire pressure sensors twice, replaced the WIN module (receiver for the tire pressure system), reset the car's computer twice, and had to take out the aftermarket car alarm after it was going off uncontrollably after the dealership reset my car's computer the first time. After all of this, the light is still coming on.

I agreed, shelled out thousands of dollars to do it (a consumer should never need to replace those parts on a vehicle) anyway and I paid for it. I have driven the Jeep since, until today and what should happen? The gremlins have returned. Lights, gauges, radio, wipers, turn signals, the works --all on the blink. I have it now with a local mechanic to check out. If no luck, I will take it to the local dealer and heaven help the Chrysler Corporation if I do not get this vehicle back on track. If they stand behind their product, there should be no reason they can not either fix it or replace the computer again on their dime.

Wondering if others are having the same problems with this year jeep? Please note: the igniition remains in the on position, but it stalls out when the key fob is hit with your knee.

I used the spare key fob in the meantime. It failed to open the car and the key refused to turn in the ignition. The car was honking and lights flashing as before. Had to have it towed. The tow driver said the car turned itself on while on the tow dolly twice. He had to stop and turn it off! Dealership doesn't know what's wrong. The car has 1,800 miles on it. I have already brought it in twice for problems with the key-less entry system. It's still at the dealership.

The year of a vehicle should not matter. It's a known issue with the Cherokees yet they refuse to process a recall. To make matters worse, the person I spoke with at the 800# was rude. I asked to speak with a manager and she said sure, but you're still not getting reimbursed. My father retired from Chrysler and I love Jeeps but because they refused to reimburse me this small amount (to them), this is the third and last Jeep (or Chrysler product) I will purchase unless they change their minds.

At some point, consumers just need to make a stand any way they can.

Around last year, the air conditioning stopped working on the right side; and I think it was the EGR system monitor. I'm not very sure but I think that's what's wrong. But after 140150 miles on it, I'm sure there are things which will go wrong with it. I could only leave advice for the people with electrical problems -- take the positive and the negative battery wires and hold them together for 5 minutes, and go from there. This is from a very pleased Jeep owner.

I could not catch up with the car. Finally the car stopped after hitting a parked car. I am so glad no children were near this incident or they would have been crushed under the car. A police report was made and I went home and did a lot of research and found that there are many complaints about this issue. I also went in my alley and tried to repeat the incident while staying in the car. I found that the gear can get stuck between reverse and park. I have a 16 year old daughter who also drives this car and I am very concerned. Please let me know what I can do now to repair this very critical issue with my Jeep Grand Cherokee.

A couple of days in the shop they told me they repaired it as it was a bad sensor on the gas pedal. A week later same thing happened, only this time I was stopped at a stop sign waiting to make a right turn, it was snowing and the car surged ahead right into the intersection causing the car to skid out onto the sidewalk almost hitting the pole.

So far no damage to anything as to my quick thinking. I bought this car as a first car for my 17-year-old daughter but I will never put her in this car. She is a new driver and I don't think this car is worth her life or anyone else's. Someone needs to investigate this deathtrap of a car. This is very unfair for Chrysler to sit back and let people unknowingly get behind the wheel of a deadly automobile. What does insurance companies think of this, as they will have to pay out millions for the damage that this will incur.

We believe our injuries, pain, and suffering would have been a lot less severe had the airbags worked properly. We have met with an attorney but have not retained him yet. Any suggestions?

My car came to a stop in an intersection with people blowing their horns at me to "step on the gas". Funny thing was that I was stepping on the gas. The car jolts into gear when shifting into drive and fails to accelerate. The problem is the Shift Module which the dealer, where I expressed my concert to, was aware of, and they said that they had replaced many of them at a cost of more than $1,000, which is what I will be charged because my warranty ran out 6,000 miles ago.

I don't want to drive it whether it gets fixed or not, and I am afraid to trade it in as I feel I may be responsible for someone else's death sentence. I also am president and founder of an animal welfare organization (501c3) maddieandfriends.petfinder.com and transport animals to and from the vet and to adoption events on a regular basis. Their safety is also at risk.

This warranty should have taken me to 136,000 miles, which it does not. You actually get 64,000 extra miles of coverage for the price of a 100,000. Not arguing. I’m not happy, but what do you do with all the computer technology in these cars? You have to get it or pay huge repair costs. I have had my truck 4 years. 2 years ago before warranty expired, I had to take it in to have a new climate control device installed. I get my truck back and they have to take apart almost the entire dash to do this; mind you, my vents for heat and air don't stay in like they did when it was new. It’s very lose now but I just shrugged this off figuring it just didn't have the same seal left since they had to do work to it.

About a month after in December of 2008, I'm now out of warranty and my radio starts blinking in and out not often so I hope it's just a glitch and nothing serious. I have no coverage. Then about 2 months past this during the day, if I have to turn on my headlights (take the lever off of auto), my headlights started blinking on and off. It doesn't do this if you allow the lights with the switch in the auto position to come on by themselves via the sensor. Again, terrified of the possible repair costs, it stops doing this.

Last week my radio starts blinking in and out, but now it’s staying out more then in when this happens. I'm totally stuck with whatever channel/mode the radio is in. I can't use my navigation system, nothing. So on 09/21/2010 my son and I take it apart thinking due to the way it's acting its a lose wire; well, its not. We called a family friend who works on car stereo's; he calls me to inform me that it's something wrong with the actual radio, something inside of the head unit is lose and to his knowledge there is no reason why this should even remotely have happened. He tells me to contact the dealer and see if there has been a recall on the radio; of course, there hasn't. I tell the gentlemen in the parts department of everything; I just wrote my concerns and he looks up my information and says, “I'm sorry.”

Short of doing a radio exchange at a cost of $957.00 (not including labor). My car, which is now 4 years old and has 155000 plus or minus mileage—there's nothing they can do to help me. But I should contact Chrysler directly and see if they can help. So I call them at 1-800-992-1997 where I am told the same thing basically. It's too far out of warranty; they won’t help me. I can purchase a new radio or deal with what I have. I explained I could understand something being shaken lose if I used my vehicle for off road excursions but I don't. I never have. But to no avail, I was still told sorry.

I now have to pull over. Every time a movie is playing in the back, it needs to be restarted; hence, I can no longer do it from the actual radio. The lights still occasionally blink on and off, so people think I'm flashing them to tell them there is a cop around. I'm eventually gonna get an inspection ticket for this and not be able to afford to have it fixed because reading the reports online, Jeep has no idea how to fix anything in their products unless like me they are out of warranty and then it's a million dollars to walk in the door.

Within 2 weeks, it was back in for the same sound, only this time they heard the sound, but were unable to tell me what the exact reason was. Also, apart from the noise my rim had popped off the front tire, a wire/sensor for the temperature was hanging out the front grill, and my air conditioning unit stopped working. It has been in the "shop" since 8/24/10 and the mechanics are still unable to tell me what the problem is. I spoke to the worker who told me they had ordered an additional part for the ac unit and once they replaced it, it still did not work and the same issue continued.

Now being over a week in the "shop", he tells me they basically have to remove the dashboard and "re-install" the parts. I don’t understand why I have to go through this when I purchased the vehicle brand new. I am extremely upset and unsatisfied with the way things are going. Chrysler is already not in the best spot, and I don’t believe they need customers complaining of new vehicles purchased. I mean, this is a brand new car, why is this happening? I have been late to work and school. It has caused me major stress due to having such horrible experience with a new truck. I have also encountered an anxiety attack once the rim had popped off making a noise while I was driving.

I pushed down the accelerator pedal and the car stalled and kept losing power. Nothing I did made it go and in fact it kept losing power. I was stuck in the passing lane with a car coming at me. I froze and thank God both cars slowed and I was able to get around. Now I am frightened of this car and keep having bad nightmares about what has happened to me. I called the dealership and spoke to them about what had happened to me and they said they don't know what I could be talking about or why it happened.

I am now doing research on this problem and am now reading about a lot of stalling problems. This car is now frightening to me. ( I was on my way to pick up my granddaughter. I cannot imagine even letting her ride in it now. (I was almost killed. ) I am going to show the dealership these articles about the stalling problem with this vehicle. I keep having bad dreams about what almost happened to me.

Upon researching the internet, I have found many complaints regarding the same situation. and I'm not talking like 10 or 20, more like 100 or more. The most recently just posted is this past July 2010. Some stated that upon contacting Chrysler, they said that they weren't going to do nothing for them and go to one of their dealerships which is to fix the problem would cost $800 to $1000 dollars.

Me, a mom of 2, the youngest just 9 weeks old, can't afford such a fix. So in order for me to drive my jeep around, I have to bungee cord my seat to the floor. This is such a hazard to the drivers of these vehicles. When is Chrysler going to take responsibility for this? It's only matter of time before someone is in an accident and thrown threw the windshield because of these faulty seat brackets.

I pull over, shut it off for about 30 seconds, then it starts right up again. The check engine light comes on for a while, but then goes away. I had a friend check the diagnostic codes, and they indicate a fault with the TPS sensor or ignition coil. All the maintenance is up to date, and it otherwise runs well, so I don't want to just start changing parts.

I've read all the Jeep forums, and these are all very common problems across the board. It's funny that the few recalls regarding the electrical problems don't apply to my model. It seems that Chrysler uses inferior control modules which are tied together by data bus cables. A fault in any one system can infect another, so forget about diagnosing and fixing anything right the first time. Maybe we could get one of the Chrysler design engineers to explain this to us.

This time I went to pull out of my parking lot and it accelerated fine until it got to 30 mph, and then it would not accelerate any further! The speed limit on that stretch of road is 55 mph. The truck behind me almost ran into the back of me. He had to swerve into the oncoming lane to avoid hitting me. Luckily, there was not a car in the opposing lane at the time. I immediately got ticked off and went online as soon as I could get back to my desk to find out what could cause this and I found many, many postings of people with the same problem and also found out that Chrysler (Jeep) is very aware of the problem and still has not initiated a recall!

I believe it has something to do with the shifter module which costs over $1000 to replace. That's $990 more than I have right now. But I'll have to figure something out because paying for that (which should be recalled) is better than my daughter who is being raised by me, a single mother, losing her mother in an accident that can be prevented if Chrysler would take responsibility for using faulty parts and cover the replacement before they get a class action suit against them. I know I'll be the first in line.

I called Chrysler and filed a complaint, and today, they called back and said my case was denied due to the mileage of the SUV, which is 112,000, was too high and I am the third owner and that it is not a safety hazard. I am so mad right now. First off, it is a safety hazard when the windows frost up and I cannot see driving down the road because I have no defrost. Secondly, who cares if I am the 3rd owner? Anyway, they are not done dealing with me.

I called Jeep to make an official complaint because I want it corrected and want Jeep to pay for it. I also called the NHTSA (National Highway Traffic Safety Admin.), it was a simple 5-minute call. The guy I spoke to, as well as myself, urge everyone with this problem I am explaining to call and report it to 1-888-327-4236. The guy was nice and made up a report. He said he only had 7 people call about this problem. He said some people are either scared to call or don't know how to call to report it. But he said the more callers they get, the more evidence they have to pursue Jeep and take legal action against them. It's worth 5 minutes of everyone's time to get as many callers to report this problem so they are forced to recall this model/year. After all, what's 5 minutes of your time? It could end up being your life or someone else's.

I find that hard to believe, especially in so far as the service manager at the dealership told me my car is probably equipped with "hill assist" and it is probably turned off. We checked that and there is no "hill assist". Strange though that if jeep is to be believed about never having heard any such complaints, then why do they put "hill assist" on its cars. I contacted the manufacturer customer service and they made a "report" but said there is nothing to be done as it doesn't qualify for "lemon law".

I am quite upset that after spending $40,000 on a car, it is unsafe when on an incline. I advised them that I almost had an accident twice due to this and what happens when another family member drives the car and may be in similar situations and they also have an accident and do physical damage to both my car and the car behind, and even worse cause physical injury and get sued. Jeep wants no part of my complaint. I am at my wit's end with what I can do. The dealer told me there is nothing that they can do and cannot even install hill assist as it comes directly from the factory only.

We have been promised first a date in Jan, then Feb, then Mar, and now April no promise date for delivery has been given. We have had to make all phone calls and response to our requests have not been very prompt. This is a $40,000 very low mileage car and the family has been severely impacted on waiting for 4 months for a dash to be delivered.

The dealer and Chrysler customer service have not given us any confidence of when we will get our vehicle back. We are current on its registration and insurance, but loss of use has exceeded normal conditions. My spouse works 94 miles round trip from home to work and severely impacts family daily living use.