Jeep Grand Cherokee Reviews

I love my Jeep except for the quality and the horrible dealer service. Seriously you spend almost 70K on a Grand Cherokee and they do not even provide loaners. As much as I love driving my Jeep I will be trading it in on another car instead of getting another Jeep. I wanted the Grand Wagoneer but not now. What kind of idiot would spend 100K on a Jeep with a ** warranty and ** dealer service. My seat frame breaks on mine and they have fixed it twice. It breaks within 1 day. I have had a Cadillac, Chevy Colorado, VW and never a problem with the seat and they all provided loaners.

I have owned seven Jeeps over 40 years and loved them all. I bought a new 2019 Jeep Altitude. Two days into having this new car I started getting "weather alerts" popping up on my center console screen. After exhaustive research I was told these alerts could not be disabled. I checked the Jeep forums as well. The complaints were overwhelming. These alerts are usually for counties 3 to 6 hours away. They usually are wind and storm warnings. I receive on average 20 of these alerts a week. I have to each time take my eyes off the road and press the box acknowledging that I've seen the alert.

I've had 6 Jeep Grand Cherokees so when my last one had the head gasket go at just over 200,000 I bought a certified preowned 2017 without thinking twice. My bad. This car is so badly designed that after two weeks I am looking for another car. For one thing, the hum of the engine is so loud that it makes my head hurt, especially at low speeds. The sound quality of the radio is horrible and the hands free is practically unusable and the UConnect flips back to the phone and shuts off intermittently.

We are now on our 4th radiator in our 2017 Jeep Grand Cherokee. The dealership states no damage to the radiator other than leaking at the seams. I contacted Jeep and they opened a case. I spoke to the RUDEST Senior Case specialist named Phyllis. All I wanted to know is why we keep having this issue. All she would tell me is that they buy their parts from a third party vendor. She needs another job other than dealing with the public. I will think twice before ever buying a Jeep product.

Relatively new, 6000 miles, Jeep Grand Cherokee. 3 different occasions did not start. Towed to dealer, they kept 9 days. Could not solve it. Told me to come get the car, they could not fix. They said could be this, could be that. I said well start with theory one and replace the part. Dealer informed me Jeep will not let them do this, they must know for sure.

On February 12, 2020, I was in a major accident that should have cost me a lot more than a vehicle. I was hit in the driver's door by a dump truck at 60mph. Thankfully I was in my Jeep! The frame took the force of the blow and it slid 50 yards before it came to a stop beside an electrical pole. While my Jeep was totalled, I was lucky enough to walk away with only a few scratches and bruises. I think I have sold all my friends and family on how safe Jeeps are. My son has asked for one for his 16th birthday and I think it's a wonderful idea. Just wanted to say Thank you, had I been in our van I wouldn't have made it.

I love the way the Jeep Grand Cherokee Looks and drives. I have had several issues, that some might overlook in the car buying mindset, however will come to bite them in the end. They include, Eco Engine Failure (had to replace engine - $5,000), computer issues (multiple) some would leave me stranded because I could not start Jeep. Cannot replace headlights without removing front bumper, dealership will replace for $300. Battery placement is under front passenger seat. Finally, dash looks great but cannot handle Texas heat, Jeep will not replace dash as it is not covered are a recall item. If you like flashy then Jeep is your car. If you like dependability, you might want to reconsider. If you like keeping your money, find a different vehicle.

The 2017 Jeep Grand Cherokee is a fantastic car. It has great power and is very comfortable especially for those of us that are taller. The only thing I have an issue with is the engine turning off when you come to a stop sign then turning on again when you go. I keep the button pushed to turn that option off all the time. I can haul my gardening stuff as well as my grandkids. Beautiful red color too.

Overall very satisfied. Large enough to accommodate anything we ask it to do yet luxurious enough to never feel like you're in a 4x4 type vehicle. Gas mpg is acceptable as well. Very quiet ride, plenty of power with the V6.

This is an excellent vehicle. Handles very well, excellent acceleration. Very Comfortable interior and Ride. 5 people can fit comfortably. Like the Car Play user interface for connecting iPhone. Minimal Service so far. Can drive in any kind of weather with confidence.

Decent SUV, nice features, Jeep is usually always overpriced but resell doesn't usually lower either. Maintenance is usually always needed. Check engine lights usually always on. Leather seats, pano roof and weather tech is nice, and I like that even my Grand Cherokee has options to make it more customizable.

Beautiful, comfortable smooth driving Jeep. This is my first Jeep & I am impressed. Love the large navigation screen. The Jeep keeps me in my lane & it has lots of safety features. There is nothing I don’t like.

It's a very good SUV, very spacious, good looking, good power. The only issue I face is with the electronics. Sometimes the central console wont start, sometimes the traction control won't be accurate.

Bought a brand new 2019 Jeep Grand Cherokee. From day 1, the vehicles jerks and searches for a gear when reducing the speed through town. Under 40 mph. Brought to dealer and he indicated everything checked out as normal diagnostics and all software upgrades up to date. Also indicated that the car is operating as designed or programmed. Very poor design by Chrysler. Other buyers have also complained to the dealer regarding the transmission programming. Called customer service and they were no help. Just told me to keep checking with the dealer for possible software updates. Glad I leased it, but wish I didn’t even do that based on my experience. I’ll never buy another Chrysler or Jeep product again. I will probably buy a Honda next time.

My husband and I thought that the 2017 Jeep Grand Cherokee Unlimited would be the perfect SUV. I was wrong. We purchased our Jeep certified pre-owned in June 2018 with 29,000 miles. In August 2018 my transmission went out, as I was driving up the a hill in the middle of the night. In April 2019 my transmission went out again for the second time as I was driving in the freeway. Now my driver side seat belt is not working.

Wow, I thought that the 2014 Jeep Grand Cherokee unlimited would be a great family car. I was wrong. We bought our Jeep certified pre-owned with 30,000 miles. We have had the Jeep for 3 years and 20,000 miles. The touchscreen went out and can not be replaced 3rd party like car toys, has to be done at Jeep dealership. Cost $1,400. When we asked why this happened they had no clue, I asked, "What’s gonna stop it from happening again?" They said, "Nothing. It just might." The passenger window cracked for no reason down the length (no impact mark). Also not covered and had no knowledge why it happened. In the back seats there is controls for air, heated seats and a 110 outlet. All of those stopped working ($600). When asked why they stopped working again the answer was, "We don’t know."

We have replaced window regulators in our 2002 Grand Cherokee Jeep 6 times on all 4 in back & 2 in front! Chrysler took shortcuts & they should pay - NOT THE CONSUMERS! What did the so called investigation do from other complaints? Judith **

Bought Japanese since 1989. Thought I would give USA another chance in 2018. Bad Bad Bad mistake. Issues: Head lights -Like driving with a blindfold. If you go more than 30 mph on an unlit side street, you WILL hit something. Purchased Philips X-Treme Vision headlamps for $130.00 just made everything brighter but you still can't see the side of the road. The headlights criss-cross and almost meet about 25 ft ahead. Took it to the dealer at least 4 times...not any better. Decided to buy out lease and sell this piece of junk.

My 2018 Jeep Grand Cherokee just accelerated by itself up a sidewalk at a parking lot and ran into the pillar of a building. I then put it in reverse and it accelerated into a car parked beside me. The front axle snapped completely even though the impact was not tremendous. This vehicle has all kinds of impact sensors and usually brakes on its own even when it senses a leaf from a nearby bush and none of that worked. This happened just yesterday and I'm at a loss as to what to do. I cannot believe my internet search has yielded so many similar stories!

So as it goes and other have similar comments, I spent 60K on my 2014 Grand Cherokee and the 1st 70K was an awesome experience then all of a sudden we need to change the brakes. Rotors now warp every 5K - 7K mile and the dealership which has a 2 year warranty will not honor it after the 4th set replaced in less than a year and my leather wrapped dash is bubbling all over the place and the Jeep wants 3K to replace the hole dash. After having a heated discussion over the brake the service manager actually had the never to insult my wife and tell me it is driver error. Same driver since new, same highway driving patterns as well. This is completely disrespectful and unprofessional.

I have a 2014 Grand Cherokee Overland that has cost me close to $8,000 in out of warranty repairs and only has 81,000 kilometers. I had previously complained on the FCA website but received no response. I am very disappointed in the poor customer service and that Jeep doesn't stand behind their vehicles.

I purchased a 2017 Jeep Grand Cherokee in Feb 2017. On Oct. 5, 2018. I was driving to my boss's house for a retirement party. My 19 yr old daughter and my 69yr old mother were in the car. They were going to go shopping while I was at the party, then come pick me up after. I arrived at the house, put the car in park and even set the parking brake for safety. I got out of the vehicle and proceeded into the house. My daughter got in the drivers seat, pressed on the break and then released the parking brake. With her foot still on the break, she then tried to shift the car into drive. The car wouldn't shift. Then she saw the message on the dash, "Key fob has left the vehicle". She still had her foot on the break, released the break, unhooked her seatbelt and started to exit the vehicle to come get the key fob from me. She got out of the vehicle, was about to close the door and it started to roll. My mother yelled at her to get back in, but she could not.

Takata recall upon driving MT Jeep GC on the highway this morning, everything was going fine. I exited the highway at stop light and as usual, the stop/start engaged. When the light turned green I lifted my foot off the brake so the car will start again but it didn’t. So I turned off the radio and auto light and forced the car to natural and pressed the start button and car started. On gauge display a red battery light came on and a message that said "park car, vehicle will shut down soon", so I drove around 15 mins to find a safe parking spot and stopped in supermarket parking lot. 2 min later the car shut down.

I bought a brand new Jeep Grand Cherokee Limited from September of 2016. 6 months later I started having problems with the remote start not working. Took it in and they said it was a bad battery. Worked fine for 4 months, then the remote start quit working and the starter button inside of the vehicle. Then I started getting Service 4WD, Stop/Start not available and a bunch of other stuff. Took it in. Said it was a powertrain module. Needless to say - 5 service visits later and problems escalating, my car is still not fixed. They have had it for over 2 months and it is one thing after another. They don't have the parts and generally can't get it done. But they don't understand why I'm upset because they have given me a loaner vehicle which is a stock Dodge Ram 1500 pickup with no remote start, no backup alert, no seat warmers and I can barely get into it it is so high off the ground.

This Jeep is my third jeep and I am extremely disappointed. I have owned a Wrangler, Jeep Grand Cherokee and now this Trailhawk. I feel like each Jeep I own, there are more and more issues that plague these vehicles. Most recently I have a 2014 Jeep Cherokee Trailhawk, since acquiring this, it has required a new transmission (under 20,000). This vehicle also required some other work (which slips my mind at the moment) that was done six months outside of the 3-year warranty. The cost was roughly $2700, thankfully Mopar refunded the majority of costs. I thought this should take care of everything but it is turning into a nightmare of a money pit.

I love my Jeep Grand Cherokee. I have had it for 25 years now. The motor is just as strong as when I got it. I chose the Cherokee because it was a 4x4. It has all power inside. It was also bigger than other makes and models. It fits my family and 2 big dogs well. And even with my family in the car there is still room for my shopping. It has all power inside. The seats fold down completely or you can put down one side or the other. However, I have always had issues with are the headlight covers. They have a coating on them that starts to turn the plastic yellow. Also, I would make it so the factory alarm could be shut down or taken out if you did not want to use it. If it goes bad your car will not run.

I really love and enjoy my Jeep Grand Cherokee Laredo. I live in WNY and it does great in 4000 feet of snow. I exaggerated about the snow but not about my Jeep. I like that it's smart which is a change from my last Jeep. I chose this Jeep because I'd owned two, prior to this one, and loved them. I like the appearance of my Jeep, the traction and the fact that I feel that my precious cargo, my kids are safe and secure. I just wish it had an extra seat. But great all around vehicle.

The leather interior and heated seats of the Jeep Grand Cherokee Limited Edition were my top two favorite features especially in the NY wintertime when the average temperature runs so cold that drivers are lucky to be able to get their doors open or their windows rolled down because cars in this type of cold freeze shut. Leather seats keep chill in them pretty well so the fact that this car came equipped with seat heaters that warmed up within just a minute or two was just dreamy. Also, I loved the sunroof/moonroof on this Jeep, great perk.

My overall experience with the 2012 Jeep Grand Cherokee has been positive. Now that we are retired, we travel often. Sometimes with kids and grandkids. We occasionally fly but almost always we drive, and this is the perfect vehicle. I like its appearance and solidity. It is reliable, roomy, comfortable and safe. And these are all important to me. We also need 4 wheel drive because we live in the mountains. However, I do wish it got better mileage. And since we travel with the grandkids often, I wish there were more little 'nooks' where they could store their stuff and more drink holders. Other than that, I'm a satisfied customer.

It's a very good looking car. Great color that is hard to fade or ding. Good looking interior with comfortable seats and room for our animals. I like the easy to read dash and good stereo. Love the CD player and able to adjust to fit just right. But I wish there's a car lighter, more cup holders and better speakers in back. Also, Make it easier to add the essential fluids to engine (oil, water, brake fluid, transmission fluid, windshield fluid) and better way not to have gasket (where you fill the gas tank) fail as it is an impossible repair & hard to find in 1st place when engine light is on. Overall, this vehicle has great all around value and lots of longevity with little repairs. Reliable and great riding in all conditions and in almost all terrains.

I heard and read very good reviews about this model the Jeep Grand Cherokee. Good price, lots and lots of room and year end sales with good trade in payment. Good on long road trips and commuting, too. Me and my family have taken several comfortable long road trips and it was good on the gas mileage and nice ride. Great paint job. My daughter likes the "look". However, I've had trouble with turn signals, problem with the battery corroding, and inferior jack stand needed to change the tires. I wish it had better tire wear and tear. Once had a hard time passing the state inspection for Maryland.

When I was looking at the Jeep, I felt that this Grand Cherokee was the best deal. I was looking for a two door Jeep and there are many accessories available too! Love it! It's fun and versatile! I can drive with the sunroof off or the whole top! I can take the doors off of the Jeep so we can ride around in the nice weather, I guess I could remove the windshield too! But I would like to see a better sound system, being a Jeep. It's loud while driving, I can hear the wind rushing. I also don't love the ride, it seems squirrely to me. I wish it didn't feel like I was lurching all over the road.

We love our Jeep and our overall experience with it has been a positive one. We bought it for the utility features, and it's a diesel which helps the mileage and the Jeep should last longer also. The features of the jeep that we like the most are: heated seats, the utility feature, we can haul most things that we could in a pick up truck and the diesel engine. We have had the jeep since 2011 and have enjoyed it very much, it gave us a lot of protection when we hit a deer this past winter.

I love my Jeep. My overall experience with my Jeep Grand Cherokee Laredo is have been mainly satisfied with this car. It fits my needs in that of size and durability. I like the spacious interior, the hatchback window, the roof rack, and the rain guards. But I would like to improve the gas mileage. Currently I only get approximately 15 miles per gallon and considering I live in a rural area, I go through a ton of fuel.

I love this car. I have had one of them in the past and my experiences with Jeep Grand Cherokee has always been one of the best. It is one of the best engines ever made for this type of vehicle and the features I like most is the handling of the car and the reliability of having a good reputation for handling the road. I love the options that come on the vehicle as it has many options that come as a package deal already in the car price.

I like the looks of the Jeep Grand Cherokee. I love the color, all the radio controls on the steering wheel, the grill and the comfy seats. I also like the split seats in the back so my dog can ride with the seat down while another passenger is in the other seat. But I am having some problems with it stopping at a light and not starting again until I turned off the car and restarted it. The recovery time on the restart is way too slow and I like a car with giddy up. I also wish the car had running boards so I could climb up to the roof rack. But overall, great car for the money.

I purchased a Jeep Grand Cherokee because it is a 4 X 4. It also has a lot of trunk room so it has a lot of room to haul things. I can go camping and 4 wheel driving. I also like that the jeep is higher up than other vehicles. It makes it easier when you are driving over bumps. The cost of the jeep was also a good price. However, I dislike that the maintenance on this vehicle is expensive. I wish it didn’t cost so much to replace the tires. I also wish it got better gas mileage.

I have owned my Jeep Liberty for 11 years and I love it. I purchased it because I previously owned a Jeep Grand Cherokee Laredo that I also loved. I wanted a newer vehicle so I didn't have to make so many repairs but I couldn't afford a new Grand Cherokee. I knew I wanted to get another Jeep, and the Liberty was affordable for me at the time. However, I wish it was a little roomier and not so compact. If there are other people riding along it seems like there isn't enough room for drinks or purses, etc. Also, the seats are not as comfortable as my Grand Cherokee was and the interior fabric on seats is very cheap. Nevertheless, the 4 wheel drive is a must for where I live. It is a sport model with AC and a CD player.

Few SUVs offer ventilated seats and this model has them and many other amenities in vehicles that are $15k or more higher than this. I.e. Volvo XC90 was at least $61k for the minimum vehicle with ventilated seats. Huge sunroof, great and sharp interior, nice ride and handling. Overall the Jeep Grand Cherokee is reliable, fun, practical and luxurious.

I have owned my 2017 Jeep Grand Cherokee Limited for 4 months and it has less than 7,000 miles on it. The Transmission is leaking and is slipping from 1st to 2nd gear. It is also lagging on acceleration and not wanting to shift.