Jeep Grand Cherokee Reviews

I have a 2022 Jeep Grand Cherokee 4Xe that has been nothing but a lemon! There have been about 6 recalls, I've had to drive with no heat, or defrost in winter and once was out of state on a 4 hour trip! I live in SD and this was always with below freezing temps. Even after the defrost recall, I had issues with the heat not working. Recently, they fixed the battery recall and the very next day, the orange wrench comes on and says to fix electrical. Once, the car even quit on me and sometimes, our music won't play.

$60K plus car that night vision has never worked. Sway bar actually broke from only road use. Been to dealer 3 times for issues. Cv axle replacement, display screen replacement. Check engine light issue. Over $500 in rental fees. Called corporate for rental help for next appointment. No call back feature. Waited over 20min... got case #. Was told case worker call me back in 24hr. Did not happen. Called back, over 20 min wait again. Hung up. No call back feature a way for them to get people to give up. 4th Cherokee and most expensive by far. Lemon. This will be 3rd time trying to fix night vision. Frustration to say the least. The phone thing pisses me off the most. More than broke car.

Act like they are doing you a favor selling you a car, they lowball you on trade in. That means Jeep Grand Cherokee Overland have poor resale value. I am now looking it buying a Lexus. Better built and better resale value. I have jeep grand cherokees for the last 10 years, no more

2014 Jeep Grand Cherokee SRT. Lifter and camshaft failed then was repaired. 19 miles later at 65k miles spun crank bearing so replaced engine. 39k miles later this engine had lifter and camshaft failure even with 11 oil changes. All repairs out of warranty. I've paid tens of thousands on engine replacements and $7k on preventive maintenance, service and repairs. This jeep and Jeep/dealership ruined me in every way. Hemi 6.4 mds lifters are defective and should be recalled.

I truly thought I had bought a safe and reliable vehicle. Three weeks ago my Jeep's brakes failed while I was driving. I was approaching an intersection so I was fortunately already traveling at a very low speed to begin but when I pushed the brakes they were not stopping the car. I quickly released and pushed again and the brake pedal became extremely hard as it would be if the vehicle were not running. The car continued to move forward and I swerved into the left hand lane to barely avoid hitting a car that was in front of me in the middle lane. My jeep continued to go forward in the left turn lane and the whole time I am pushing on the brakes as hard as I possibly can and now knowing for sure that my jeep isn’t going to stop. I hit the back of an 18 wheeler which was the only vehicle in that turn lane stopped at the red light and this brought my jeep to a complete stop.

Jeep I used to admire the Jeep brand. After purchasing my 2018 Jeep Grand Cherokee back in 2020, I have experienced nothing but issue after issue. I've already spent a couple thousand dollars on a fuel line repair that is a known defect of this unit. No assistance from Jeep. Currently, my radio touchscreen is delaminating (safety hazard and a known defect) and causing the volume to turn on full blast out of nowhere and to ghost dial 911 and SOS. Jeep Customer Care is refusing to assist. My leather dashboard is also wrinkling and bubbling (another known defect for this model). Jeep's "Customer Care" has been rude and unhelpful. They lied to me, changed their mind about providing payment assistance, and hung up on me multiple times. I am begging for someone to make this situation right.

If I could give 0 stars I would. We purchased a low mileage used Jeep Grand Cherokee L that was still under warranty. Of the 200 days we have had the car, it has been in service in total for over 85 days and counting. Always for the same issue, something is draining the battery and it won't start. The dealership cannot figure it out and Corporate gives you the runaround. I've filed two claims with Jeep Customer Service. I tried snail mail and email. And no response. I tried calling customer service multiple times, whatever you do, don't let them auto call you back because they never do. I was told 20 minutes and it's been over an hour now I'm on hold again.

This is a piece of garbage vehicle, there are cooks obviously running the manufacturing operation since 5 visits to the dealership in order to take care of transmission issues have all ended up futile. There is recklessness on their behalf as they are jeopardizing the lives of thousands of people who unfortunately have to drive their defective vehicles.

I have had Grand Cherokees for the last 25 years, 5 different vehicles. As a female, I always want newer vehicles for safety and reliability reasons. I currently have one vehicle, a 2020 Grand Cherokee Limited. Which I would say is relatively new. I had to tow it to a dealership, Dick Scott Motor Mall in Fowlerville, MI for a Monday morning service., it would not go into gear. It was not diagnosed until Tuesday, which then had to have a part ordered and it did not come in until Wednesday. This is already 1 day lost now. They said they fixed the issue on Wednesday. When I picked it up, it was not working, the same problem, I never made it out of their driveway. They are still working on it Thursday, without diagnosing the problem, cannot find the problem. What can I do to get a repaired vehicle? I am desperate. This truly shakes my faith in the Jeep product. What if this was your family member? I truly need a vehicle that I can drive.

I own a Jeep Grand Cherokee. I keep my vehicles for many years, especially when I like them. Unfortunately, Chrysler is now off my list. Dealership and corporate customer service are basically non-existent. Here's my story. Back just before COVID popped up, I had a recall for a part that was defective. It was the dashboard leather cover. I took my car into the local dealership (I10 in Indio, CA) and they took pictures and said it qualified for the recall. I took my car in for service a couple more times in the next few months and asked about the recall - they stated I shouldn't expect anything soon, since there were delays due to COVID. This went on for two years - every time I asked, they would tell me "When your part comes in, you'll be notified". Turns out they never ordered it. And now they are denying any knowledge.

I have a 2022 Jeep Grand Cherokee and it is the awful. It has had the stereo replaced 2x, broke down losing power due to a bad cylinder and now the automatic emergency brake comes on when I try and backup with nothing around me. The dealership can't find the issue and has just said to shut the feature off so that it doesn't come back on. That's not a fix!!! I contact Stellantis the Retention dept for Jeep and they offered me a CDI which is a voucher to received a discount that they say is a discount from employee pricing or 5% off invoice. That is a lie.

I purchased a 2022 Jeep Grand Cherokee Limited and love it. The local dealers in the Sandhills region of NC where I live are great. However, I recently got a recall notice regarding a safety issue driving with a defective coil. I took my jeep in for the required inspection and it was confirmed my vehicle was affected. Then I was told by two different jeep dealers that they can only order a Limited amount of these coils and you have to wait for weeks to get one. Meanwhile I gave a cross country trip to take coming up and have been told it's a safety issue to drive the jeep as is with the defective part. So I called Jeep headquarters and explained my situation. They stated they cannot expedite the part for my trip which is a month away and they do not offer rental assistance. This is not acceptable for paying thousands of dollars for a new vehicle that should be safe to drive.

I bought a Jeep Grand Cherokee in October 2022. 5 months, 6,500 miles later, it breaks down in the middle of nowhere. The dealership has run the initial diagnosis and can't figure out what's wrong with it. There's no ETA on when they can do further diagnostics on it. I haven't had a vehicle all week. The dealership doesn't have a loaner program. I've been wasting hours of my time on the phone with Jeep trying to get a car rental under their base warranty, but they're telling me I have to pay for the car rental. Disappointing paying $52k for a new vehicle, only to have it break down and the manufacturer doesn't care about the customer or stand behind their product.

Battery died on me 4 times within 1 year. Their Premium Customer Service is not premium at all!! They are awful. They do not return calls, they can't even provide a loaner. Who will reimburse me for the time lost, not working?! Imagine having a vehicle that is so unreliable that you pray each morning that it actually starts and you can live your life. That is what my experience has been. Even after being in a shop and getting a "brand new" battery, I am still struggling. They have faulty batteries; they are very aware of the issue but continue to sell cars at high prices, calling themselves "Luxury". I do not recommend buying or leasing this Car. (Jeep Grand Cherokee L Overland 2021)

Worst Service Department: I bought my Jeep Grand Cherokee Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front transmission. They found a play in the inner and outer tie rods and because I bought an extended warranty, the dealer supposed to take care of that. But guess what, no parts were available and today February 2023 I'm still waiting for those. The communication/response from the service department has been poor. I sent many emails ang got response just for 2 saying in a roughly manner that the parts are not available yet. I got the Service Manager name but not his number because when I called, someone told me that his number was not available. I just kept the communication with the service rep Alejandro **.

The screen in my jeep has a “bubble” in it. I went to the dealership and they admitted it was a known issue and said it was a 1500 fix that they would not cover unless it became a recall. I pushed, questioning why they would not cover a manufacturer issue that they know is going on. They would not do anything aside from repeat that they are aware of the issue but I could pay and “maybe” be reimbursed if it actually becomes a recall.

I have had nothing but problems/issues with my jeep since I bought it a year ago. Endless recalls, electronics issues, replaced solenoid, replaced water pump, odd shift points, radio reset over 20 times, and terrible on gas (13-15 mpg). I’ll never purchase a jeep again, and moreover, I’ll never purchase any product made by Fiat-Chrysler.

Having enjoyed my 1st car being a 1997 TJ Wrangler I opted to purchase again when it came time to get a more family friendly vehicle. I purchased a 2012 Overland Summit Grand Cherokee with Saddle interior. It is an ok car, the electrical system has failed twice resulting in a tow both times with about 3 weeks of downtime trying to schedule the repairs both times. While the transmission is still holding in it has made large clunking sounds when engaging into gear about 3 months after purchase and seems like it is designed to fail after 100k miles.

I love my Jeep except for the quality and the horrible dealer service. Seriously you spend almost 70K on a Grand Cherokee and they do not even provide loaners. As much as I love driving my Jeep I will be trading it in on another car instead of getting another Jeep. I wanted the Grand Wagoneer but not now. What kind of idiot would spend 100K on a Jeep with a ** warranty and ** dealer service. My seat frame breaks on mine and they have fixed it twice. It breaks within 1 day. I have had a Cadillac, Chevy Colorado, VW and never a problem with the seat and they all provided loaners.

I have owned seven Jeeps over 40 years and loved them all. I bought a new 2019 Jeep Altitude. Two days into having this new car I started getting "weather alerts" popping up on my center console screen. After exhaustive research I was told these alerts could not be disabled. I checked the Jeep forums as well. The complaints were overwhelming. These alerts are usually for counties 3 to 6 hours away. They usually are wind and storm warnings. I receive on average 20 of these alerts a week. I have to each time take my eyes off the road and press the box acknowledging that I've seen the alert.

I've had 6 Jeep Grand Cherokees so when my last one had the head gasket go at just over 200,000 I bought a certified preowned 2017 without thinking twice. My bad. This car is so badly designed that after two weeks I am looking for another car. For one thing, the hum of the engine is so loud that it makes my head hurt, especially at low speeds. The sound quality of the radio is horrible and the hands free is practically unusable and the UConnect flips back to the phone and shuts off intermittently.

We are now on our 4th radiator in our 2017 Jeep Grand Cherokee. The dealership states no damage to the radiator other than leaking at the seams. I contacted Jeep and they opened a case. I spoke to the RUDEST Senior Case specialist named Phyllis. All I wanted to know is why we keep having this issue. All she would tell me is that they buy their parts from a third party vendor. She needs another job other than dealing with the public. I will think twice before ever buying a Jeep product.

Relatively new, 6000 miles, Jeep Grand Cherokee. 3 different occasions did not start. Towed to dealer, they kept 9 days. Could not solve it. Told me to come get the car, they could not fix. They said could be this, could be that. I said well start with theory one and replace the part. Dealer informed me Jeep will not let them do this, they must know for sure.

On February 12, 2020, I was in a major accident that should have cost me a lot more than a vehicle. I was hit in the driver's door by a dump truck at 60mph. Thankfully I was in my Jeep! The frame took the force of the blow and it slid 50 yards before it came to a stop beside an electrical pole. While my Jeep was totalled, I was lucky enough to walk away with only a few scratches and bruises. I think I have sold all my friends and family on how safe Jeeps are. My son has asked for one for his 16th birthday and I think it's a wonderful idea. Just wanted to say Thank you, had I been in our van I wouldn't have made it.

I love the way the Jeep Grand Cherokee Looks and drives. I have had several issues, that some might overlook in the car buying mindset, however will come to bite them in the end. They include, Eco Engine Failure (had to replace engine - $5,000), computer issues (multiple) some would leave me stranded because I could not start Jeep. Cannot replace headlights without removing front bumper, dealership will replace for $300. Battery placement is under front passenger seat. Finally, dash looks great but cannot handle Texas heat, Jeep will not replace dash as it is not covered are a recall item. If you like flashy then Jeep is your car. If you like dependability, you might want to reconsider. If you like keeping your money, find a different vehicle.

The 2017 Jeep Grand Cherokee is a fantastic car. It has great power and is very comfortable especially for those of us that are taller. The only thing I have an issue with is the engine turning off when you come to a stop sign then turning on again when you go. I keep the button pushed to turn that option off all the time. I can haul my gardening stuff as well as my grandkids. Beautiful red color too.

Overall very satisfied. Large enough to accommodate anything we ask it to do yet luxurious enough to never feel like you're in a 4x4 type vehicle. Gas mpg is acceptable as well. Very quiet ride, plenty of power with the V6.

This is an excellent vehicle. Handles very well, excellent acceleration. Very Comfortable interior and Ride. 5 people can fit comfortably. Like the Car Play user interface for connecting iPhone. Minimal Service so far. Can drive in any kind of weather with confidence.

Decent SUV, nice features, Jeep is usually always overpriced but resell doesn't usually lower either. Maintenance is usually always needed. Check engine lights usually always on. Leather seats, pano roof and weather tech is nice, and I like that even my Grand Cherokee has options to make it more customizable.

Beautiful, comfortable smooth driving Jeep. This is my first Jeep & I am impressed. Love the large navigation screen. The Jeep keeps me in my lane & it has lots of safety features. There is nothing I don’t like.