Off Lease Only Reviews

Florida

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About Off Lease Only

Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.

Pros
  • Delivers nationwide
  • No hidden fees
  • Wide vehicle selection
Cons
  • No in-house transportation
  • Locations only in Florida

Off Lease Only Reviews

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    Page 8 Reviews 1040 - 1240
    Verified purchase

    Reviewed Nov. 26, 2014

    It took too long at the dealership to get the process started to buy the car. I have been here for hours but had a good car buying at the end at the dealership.

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    Verified purchase
    Staff

    Reviewed Nov. 26, 2014

    The experience has been nice. All the people were friendly and helped us with everything and the wait time was long but good time buy the new car.

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    Verified purchase
    Staff

    Reviewed Nov. 26, 2014

    Wonderful painless experience, very helpful and was very explanatory. Worked with jammed G, the time we had here was great - with the offlease only experience.

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    Verified purchase
    Staff

    Reviewed Nov. 26, 2014

    So far so good - it was nice to browse the lot unattended. I am looking for a car my dog to ride in (she old and can’t get in the truck with me). I compared fold down seats a numerous models with no pressure. It has been extraordinary - helpful.

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    Verified purchase
    Staff

    Reviewed Nov. 25, 2014

    I had a great experience. The staff was very friendly and incredibly helpful. I got a great deal that I don't think I could have gotten anywhere else. The waiting process was a bit hectic but I expected that going into it. Things could be more organized but once I received assistance things went great. I would definitely recommend.

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    Verified purchase
    Staff

    Reviewed Nov. 25, 2014

    Everyone has been super! I came in twice and I was met with right away; someone even came and gave us hot coffee. I am very impressed.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 25, 2014

    Elvis was great!! The prices at Off Lease Only were amazing. We got a great value for our trade in! Employees have all been kind and very accommodating with our children. We appreciate the drinks and snacks!!

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    Verified purchase
    PriceStaff

    Reviewed Nov. 25, 2014

    Our salesperson explained to us the whole process from the beginning. They were extremely helpful. He helped us find the right car at the right price after letting us test drive multiple cars on the lot. Overall, it was a very good experience and I would recommend Off lease only to many friends!

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    Verified purchase
    PriceStaff

    Reviewed Nov. 24, 2014

    I had an excellent sales person and service. I have been to your new facility and it is in the amenities are in the process of being improved. The prices are excellent.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 24, 2014

    My sales person took the time to make sure I was comfortable with my purchase. The dealership was very busy, so my wait time was a little longer than expected. Otherwise, I feel like I am getting a good car at a good price!

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    Verified purchase
    Staff

    Reviewed Nov. 24, 2014

    Al was very helpful with finding the right vehicle for us. The front office was a little congested and the process was a little long but my overall experience was very good.

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    Verified purchase
    Staff

    Reviewed Nov. 24, 2014

    After a hectic first day of opening which proves unsuccessful for us we came back the following week to purchase a car. On both occasions Brandon was excellent and had taken the time to really help us out. No doubt we will return.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 24, 2014

    Great sales person! He was very friendly and patient. Everyone collectively was really nice. There was a long wait because of the number of customers but the prices were great.

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    Verified purchase
    Price

    Reviewed Nov. 24, 2014

    All was very good! Off Lease Only has eliminated the dead time between the different processes. Keep up with the good work! Good prices!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2014

    All the staff I worked with were very professional and efficient. Off Lease Only has a low stress buy experience worth the drive from North Carolina! Even got offered a gas card for the drive home. Overall great!!

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    Verified purchase
    PriceStaff

    Reviewed Nov. 23, 2014

    Super fast service, Outstanding customer care, unbelievable prices! Tony ** and Anthony were Just overall outstanding and I would recommend them both to anyone who goes to offleaseonly! GREAT BUSINESS MEN! BEST OF WISHES!!!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2014

    I contacted Bill about interest in a vehicle a week prior to arrival. Bill was informative and friendly. When I arrived to the dealership I was greeted with a great smile from Rebecca, and introduced to Bill. I quickly tested my first vehicle and within that first hour I was in-love with it and Bill was great in getting everything together so I could purchase the car! I LOVE MY NEW HONDA!!!! p.s I will always recommend Off Lease Only and Bill.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2014

    First of all we were impressed with the salesman Rodney. He was very polite and professional. He also made sure to work with us in a timely matter. We didn't get to buy our car today but we will be back tomorrow!! :)

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2014

    Although it can be overwhelming like at any dealership, my experience stepping into a non-traditional dealership was great. All the staff did a great job ensuring customers are satisfied with their experience. We were offered water multiple times and food. Their customer service is amazing. My phone was running low on battery and they were able to assist me. I am completely satisfied!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2014

    Right in the middle of opening up your new Orlando branch, we were greeted and helped by both a manager and by a salesperson Tony! As we viewed the wide variety of cars they have online, Tony pulled the exact car we fell in love with. Quickly we went on our test drive and loved it. All the employees here were friendly and very helpful. We were also pleased to get all the car fax reports. OVERALL a very positive experience!

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    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2014

    So the customer service coming in was great, waiting for the process has taken long, but we have enjoyed the customer service. The website also was an easy way to help us with our car buying experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2014

    Everyone we spoke with has been extremely helpful and has given us great customer service with the car buying experience at OffLeaseOnly.

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    Verified purchase

    Reviewed Nov. 20, 2014

    The Lake Worth location offered me great support. There was consistent follow up. In relation to the car condition (and everything else) everyone was straightforward.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2014

    Stephanie was my sales person and provided a good experience. I bought a Honda civic and I would definitely come back and purchase another car soon.

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    Verified purchase
    Customer Service

    Reviewed Nov. 20, 2014

    My experience so far looking from the outside in is nothing but positive. The customer service is excellent and so are the warranties. Off Lease Only also offers a thirty day return policy and no dealer fees, something no other company is doing nowadays.

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    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 20, 2014

    Off Lease Only's Orlando location made customer service a focus point. Their selection was great and the prices were awesome. Amazing and unbeatable prices. The managers were hands on and it retained a positive atmosphere. The company has its own concept about buying and it runs smoothly.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2014

    Dan was my awesome sales person and was helpful; he had a good explanation of everything. A lot was going on everywhere making things a bit distracting. It's a bit small but overall everything was a good experience.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2014

    My experience was very good! There was just a little bit of a wait but everyone is extremely nice. Also, the help was great and everyone was fairly organized.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2014

    I originally started off in the Orlando location (where I go to school). The experience was a bit rough but the Palm Beach location completely made up for everything. Ted was my sales person and did an excellent job. He was very friendly and got me what I needed. I found a new trade in that wasn't available but Ted worked with the managers to make it available for me. It is perfect! Thank you!

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2014

    Good experience but dealing with his sales person there was some confusion with my paperwork. It would be best if they could spend more attention with one customer at a time, that will save me a less of a wait time.

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    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2014

    There was prompt customer service when I arrived in off lease and they dealed with us quickly and we were very satisfied with service.

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    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2014

    It was a good experience, I was greeted at the door and was offered great customer service.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2014

    The experience that I had at off lease only was good, the people were nice and polite the entire time. They showed me around the lot to see all the cars and explained to me in detail.

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    Verified purchase

    Reviewed Nov. 18, 2014

    My whole experience was very good. The service was excellent. I'll recommend the dealership to all my friends. Stay like this and you will bring in a lot of customers.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    The store was very busy, however they were very hospitable. They offered great food and had delivery options as well. The company offered a great selection of vehicles and the staff was incredibly sociable.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 18, 2014

    The prices here at Off Lease Only were great. All of the salesmen that we met were very nice. However, the wait was very long and it wasn't too fun. The signage was also very bad and I wasn't able to read multiple prices. Also the bathrooms weren't at all up to par and were very disgusting.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    We had a great experience so far. We were helped as soon as we arrived. Parker showed and drove us in a golf cart to show us the cars. He was very nice, helpful, and patient. Other staff members were real nice as well. Thank you, we will come here again.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    Everyone I encountered on my experience here was great. The service I received was fantastic. I was always helped and was offered every service I needed. Thank you all so much for making it all so great. The food you grilled was also awesome, thank you so much.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    From the very first time I walked into the dealership I noticed how nice the people are. They all wanted to make sure that the customer was pleased. Being satisfied with their purchase was a number one priority.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    During my first car buying experience, everyone was extremely nice, friendly and very helpful. I like the car lot outside. It makes it very helpful and easy to find a car. Nothing bad happened so keep up the good work.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    Insane opening. Was a mad day at offleaseonly. As crazy as it was the staff were very polite and accommodating. Mike was a pleasure to work with. Rebecca was also very professional and magnificent with a smile. Made it her job to make all the customers feel good.

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    Verified purchase

    Reviewed Nov. 18, 2014

    I Had an Awesome experience and superb time with Off Lease, Rodnny helped us with everything. Hope to see you soon.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    Took sometime to get a salesman to help me, but once I finally got one, my experience was wonderful. All the staff was courteous and helpful. Most of the computers weren't working.

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    Verified purchase
    Price

    Reviewed Nov. 18, 2014

    I am going ahead and giving you a five because I know it's your first day so I am overlooking the slowness of the process. I am sure the "Kinks" will be working out. Aside from that everybody was cautious and Professional. Great prices and nice cars. Please open a dealership in Tallahassee.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 17, 2014

    My salesperson, Rodney was great! He was very friendly and helpful in many different aspect of my experience at Off Lease Only. I understand that this was opening weekend and that Off Lease was extremely busy, but Rodney did an excellent job in maintain everything. I would recommend Off Lease Only because of it great prices on their cars.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    Gabbi was the first to introduce herself to me and my father. She made sure that we were able to get situated quickly to take a test drive. It was great for business to have such a friendly person on her staff.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    Mike ** is my salesperson and he did a great job from start to finish. He was very helpful, patient, pleasant - seemed to have to have an upbeat atmosphere. All of my questions concerns were answered.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    Very friendly and helpful staff. Worked very hard with me on my deal to get it done. Saved over ten thousand on the vehicle I wanted and had been searching for.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    The computers available for potential buyers were very slow. Finance took a bit longer than expected as well but Mariano was awesome. He was extremely polite as well!

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    Verified purchase
    Contract & Terms

    Reviewed Nov. 17, 2014

    Great car buying experience. Elvis was very attentive and helped three of us at the same time. Two of us were able to come to an agreement, purchased our new vehicles. Everything about the vehicle was disclosed. The best part was it was not a high pressure sale. I would definitely recommend Off Lease to all of my friends!

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    It was pleasant - everyone polite, kind, accommodated with water and food. Salesperson Robert very nice. BBQ was good, good hotdogs.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 17, 2014

    Friendly staff, honest and clear information, answer all questions fully. Financing was a little slow.

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    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2014

    It was a very nice experience. The customer service was great, being effective and are very happy with my car. You guys are great. Thank you.

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    Verified purchase
    StaffFinancing

    Reviewed Nov. 17, 2014

    Good Selection of vehicles and helpful sales people. This is our second purchase so we would definitely recommend Off Lease to friends and family. Financing was easy and we were in and out pretty quick.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    Supa! Mike was a great person. I knew what I wanted and since I always come here to look at Mercedes-Benz it was worth it. 2012 E350 and in a couple of months will come back for my daughter.

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    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2014

    I'm very pleased with the customer service. Love everything. I surf the web the type of cars months. Originally love the Chevy Malibu a few years ago and it's champagne color. I love the rate! Leo was excellent he kept looking for the perfect bank and rate until he found it. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 17, 2014

    Very pleasant environment. Danny's knowledge and professionalism made our experience with Off Lease Only a great one. Loved the ease of the entire purchase process - did not feel for a second purchased to buy. We are happy and pleased with the excellent customer service and with the car we purchased. We would definitely recommend Off Lease Only to our Friends and Family.

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    Verified purchase

    Reviewed Nov. 17, 2014

    Good experience, purchased a Ford Fusion SE - love it and driving it away. They have good quality cars. Thanks for everything.

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    Verified purchase

    Reviewed Nov. 17, 2014

    Edwin treated me very well and gave me all the information I needed. I had a very good experience and acquired the car I needed. Thank you.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 14, 2014

    Great experience - is as advertised. They provided me with a tag and registration for two years now out of courtesy and convenience. Moe got to the point. Moe located cars and left. No hassle, he provided me with car keys to our test drive.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 14, 2014

    Dan was wonderful, extremely helpful knowledgeable and did not pressure at all. We texted for a while and he really went out of her way to help us. Her customer service skills were on point. I will definitely come back or referred others here.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2014

    The sales person was very helpful, honest and patient with us. I would recommend him to my colleagues. All in all it has been a good experience. The finance part could be a little faster, but process was good. Thank you Off Lease Only.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    It was a great experience. Good prices and sales rep Juan did a great job; just the process was lengthy but we got our Tiguan Volkswagen. Thanks Off Lease Only.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    Jerry our salesperson was very helpful. He was very knowledgeable, courteous and patient. He cater to my needs in a true fashion.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    Everyone was very helpful, knowledgeable and quick with paperwork! I loved that I got to check out information, including Carfax info on the vehicle, before I actually test drove. Great Experience overall and I would definitely recommend friends and family.

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    Verified purchase
    Online & AppStaff

    Reviewed Nov. 13, 2014

    I came in for the first time. I research the Internet found the right car on the website. The Acura car on the lot caught my eye and I am buying it today and saved about $1800. Everyone help me and J.B was nice, very informative.

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    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2014

    On 11/5/14 came in and purchased a BMW128i - had a little problem. Came back on 11/6 and I was able to let me pick out a different car. As busy as this dealership is, they went above and beyond! Exceptional Customer Service.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    The fact that attention was given - very good people working in this company.

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    Verified purchase
    Customer Service

    Reviewed Nov. 12, 2014

    Stuart delivered excellent advice and Customer service. We will definitely be returning for a second vehicle. Thanks Stuart!

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    Verified purchase

    Reviewed Nov. 12, 2014

    My experience was great with Kyle. Everything was well explained and the service was great. I would highly recommend to anyone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2014

    My experience with Off Lease Only was amazing. I always been a lover of BMW's. Now I am taking home a 6 series 650i Coupe sport car, looks brand new, better than any other sport cars out there. Kyle was a cool guy, answer all my questions.

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    Verified purchase

    Reviewed Nov. 12, 2014

    I had a great experience with Dave. We are taking home a Chevy Impala. We are extremely happy - would definitely do business again.

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    Verified purchase
    Customer Service

    Reviewed Nov. 12, 2014

    Juan was great and to the point in getting us into this vehicle we wanted, when we purchased our 2012 Impala. Thank you for your customer service and hospitality including thanks for your trouble Juan!

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    Verified purchase
    Staff

    Reviewed Nov. 11, 2014

    Great experience- no pressure at all! The entire sales staff was informative. In addition to that they were friendly, polite, and personable. Lunch was great.

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    Verified purchase
    Staff

    Reviewed Nov. 11, 2014

    Everything was great. The store was well organized, helpful, and lunch was a plus. Miguel was friendly with a nice sense of humor and Rick was pleasant. On the whole, my experience was great.

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    Verified purchase
    Staff

    Reviewed Nov. 11, 2014

    Staff was very friendly and Rebecca gave great service. The freedom to sit and get to know the salesman combined with the no pressure is wonderful. Loved the coffee, bbq, and not shopping on an empty stomach. Very fun and friendly atmosphere.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2014

    Brett was prompt and courteous. The communication between us was excellent. I brought all the paperwork Brett instructed me to bring and with 90 minutes of my arrival I drove out with my new Toyota Camry. I will definitely be back and will refer my friends and family to Off Lease Only!

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    Great experience! They took great care of me. Everyone was fast, efficient, and friendly. Good values for straight forward cars, with no hassle and a great website. I will definitely be back.

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    Verified purchase

    Reviewed Nov. 10, 2014

    Process for pre approval was seamless. Floyd had everything ready for us when we came in for the test drives. This is our sixth vehicle from you and certainly not the last.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    Great! Everyone is so friendly! I can not thank you enough for paying so much attention to me. The staff made me feel welcome right from the start!

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    Verified purchase
    PriceStaff

    Reviewed Nov. 10, 2014

    I had never been here before and the experience was definitely one of a kind, the sales staff especially. Michael was overly kind, extremely considerate, and very easy to work with. I would definitely recommend this establishment to anyone I know who is interested in buying a car. One of the biggest features I liked about buying here was there was no haggling for the price. You know from the beginning what the price is. I also like being able to look at cars online. It was overall a good experience.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    The website was user friendly and made it easy to find what we wanted. The staff was friendly and helpful and we are very happy with our purchase! Thank you!

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    We had a very good experience with Kyle. He was very helpful and nice. He was super funny. He went out of his way to make sure we ended up in our dream car. Thank you for everything.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    We received a great deal on our Toyota Camry at Off Lease Only. The staff was very friendly and it was a "no pressure" atmosphere!

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    I've been here for a week test driving all different cars and Offleaseonly has been very understanding of my decision making not forcing anything on me. My sales person Keith ** has been super helpful and not pushy. All the employees have been super sweet. Very happy!

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    Verified purchase

    Reviewed Nov. 10, 2014

    I have never been to a car lot that tried so hard to ensure the buyer had a pleasant time. A plus and I'll be back.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    Edwin has been helping me for 2 days now and he was patient the whole time. I was here yesterday for about 4 hours and finally today I can take my new car home. Thanks to Offleaseonly staff.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    My experience with Carlos was great. He was very helpful. Even if I don't think I will take the car today but Carlos is doing everything possible for me to take it tomorrow. He was great the whole time.

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    We had an absolutely wonderful experience. Everyone was very nice and super courteous. We had tons of help and were treated with respect.

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    Verified purchase
    Sales & MarketingStaffFinancing

    Reviewed Nov. 5, 2014

    Very, very, very GOOD! Excellent service, from sales to finance! Off Lease Only was amazing, very attentive and professional. Everyone helped me out.

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    Verified purchase
    Price

    Reviewed Nov. 5, 2014

    It was pleasant, fast and directly to the point. Fair prices and outstanding service. Darien showed me around and explained everything about the car. I will definitely come back soon for another car.

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    We are pleased with the treatment we received and they were very friendly, despite our language Willy helped us a lot and made ​​the time we spent at Off Lease Only a pleasant time.

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    Very pleasant experience, quick and no hassle! Yessica was very friendly and helped us find the right sales associate, Rodney was amazing!

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    It was a very good experience, everyone was helpful and the service was amazing. William was very patient with us we test drove over 5 cars and he had a smile as well as a great attitude throughout the whole process! Thanks!

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    Quick and professional, a pleasure to buy from, everyone was on point, helping us out from the beginning to the end. Employees were super friendly and the best coffee was served by Yessica! I will come back for another car and more coffee!

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    My opinion is that Off Lease Only is excellent, the services are good and the people explain everything with the best form. Our sales guy was exceptional in every aspect, he looked for the best option!

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    The best ever, and I have had quite a few cars. Mr. ** was the best, he was very helpful, friendly and very professional towards us.

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    Yessica was very helpful. She provided me with coffee and anything I needed. Helped me with whenever I had a question or concern, she was there to help me.

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    I was here for quite a long time, but Maria managed to keep me sane throughout the whole process. Maria was very nice, patient, and very helpful with every question I had. She was pretty awesome.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 5, 2014

    Our experience has been the best. We have been treated like family. They all know our names including the managers, Angel and our sales rep Darien. They have truly exceeded my expectations. They did everything possible for us. The finance guy Aladdin found the best price and interest for our budget. We will definitely be back with you guys!

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2014

    My experience was very good, excellent care of the selling agent. Very Good person, helped me a lot on the purchase. We are very pleased with everything.

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    Verified purchase
    Financing

    Reviewed Nov. 5, 2014

    I was nervous to buy my first car but Sam and Maria made me very comfortable. I test drove everything twice and they made it about me choosing the right car, not trying to make a sale! Frank and John answered all of my questions on financing and made sure my Car Fax and financing worries were taken away!

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    Financing

    Reviewed Nov. 5, 2014

    Our experience at Off Lease Only was different than that of a traditional dealership. It was smooth and personable. My sales associate Wilfredo ** was attentive and kept us informed with each transition/process. Even though we already had our own financing, Off Lease Only gave us additional options. We would definitely recommend Off Lease Only to family and friends!

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    Customer ServiceStaff

    Reviewed Nov. 5, 2014

    Wilfredo was very reasonable. Very good customer service and not pushy, that is always a plus when you want to purchase and think about it. He was great, I would come back and purchase again with him!

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    Customer ServicePrice

    Reviewed Nov. 5, 2014

    Our experience with Off Lease Only has been a phenomenal one, everyone we came in contact with was excellent in customer service, our recommendations for Off Lease Only are very high. Great cars with great prices!

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    Price

    Reviewed Nov. 5, 2014

    Everything was very good, Off lease only is the place to buy a car! They have a big selection of cars and the best prices ever, no other place can beat their prices. We checked in many places and ended up coming back, Thank you all!

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    Price

    Reviewed Nov. 5, 2014

    Everything was very good, Off lease only is the place to buy a car! They have a big selection of cars and the best prices ever, no other place can beat their prices. We checked in many places and ended up coming back, Thank you all!

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    Customer ServiceStaff

    Reviewed Nov. 4, 2014

    Great customer service! Very friendly staff! I was offered delicious cappuccino and cookies and had a wonderful experience. I will be coming back.

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    Staff

    Reviewed Nov. 3, 2014

    Excellent service! I would recommend the company "Off Lease Only" to every single one of my friends. We will certainly be back in the future!

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    Staff

    Reviewed Nov. 3, 2014

    Not bad; thorough. My sales person, Haz, was very cordial and helpful. Finance staff was also very helpful and supportive. The staff was wonderful.

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    Reviewed Nov. 3, 2014

    A little confusing with all the noise and commotion, otherwise it was happy. Little too long of a wait but satisfied and the hamburgers/hotdogs was a plus.

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    Staff

    Reviewed Nov. 3, 2014

    No hotdogs! The music could have been better it the salesman was very accommodating and willing to show us several vehicles if we did not like any options on the lot. Jamie was very helpful.

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    Price

    Reviewed Nov. 3, 2014

    Fabulous pricing and service despite the crowds. Joe Cala took great care of us. We got a car with only 1,000 miles. It had been in an accident and the mechanic at pep boys inspected it. He said they probably replaced the door and airbag. The car is perfect in every way! It helps to get the car checked (pep boys is half a mile away) to see if any maintenance is needed. Thank you.

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    Staff

    Reviewed Nov. 3, 2014

    I like the environment and love the people. I was enthused by the commercial, that drew me to make the journey to the dealership. I saw the party going on and there was lots of smiling people; it made me even more excited. I am optimistic about the results because all of my friends had good experiences. Jerry is the best and Rebecca was fun entertainment.

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    Staff

    Reviewed Nov. 3, 2014

    Joe was amazing, informative, devoted, and above all trustworthy. Three of my colleagues have purchased from you over the past two months. I have absolute faith in recommending my clients to Joe Cala and Off Lease Only.

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    Staff

    Reviewed Nov. 3, 2014

    I had a great experience. Everything was excellent, the staff was friendly and I met many wonderful people. I am pleased with the selection and process. I will definitely refer someone and come back again.

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    Staff

    Reviewed Nov. 3, 2014

    My husband and I had a wonderful experience here at Off Lease Only. We would recommend this dealership to our family. Jerry and everyone else staffed here at Off Lease Only really know how to make you feel at home.

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    PriceStaff

    Reviewed Nov. 3, 2014

    Robert was extremely helpful and pleasant. At all times there were plenty of employees asking if we needed anything. It was nice to be able to see and compare so many makes and models online and then test drive. All comparison shopping can done in one spot; great service and great prices.

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    Staff

    Reviewed Nov. 2, 2014

    Yessica and Dashira were very kind hospitable and attentive. Their interaction with us was professional as well as personable. I give them both a very big thumbs up on their service and customer support.

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    Verified purchase

    Reviewed Nov. 1, 2014

    All good, the seller was good, better than other dealers. The car is perfect and my brother recommended me.

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    Customer ServicePrice

    Reviewed Nov. 1, 2014

    I called Ralph and my papers were done quick. They found good interest rate would have a great experience.

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    Staff

    Reviewed Nov. 1, 2014

    Haz was excellent, great advice, courteous, very knowledge. We would be back to buy another car.

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    PriceStaff

    Reviewed Nov. 1, 2014

    Our experience was very nice. I will totally recommend this dealer to my friends and family. Very professional, good prices.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2014

    My salesmen person took his time to ensure that I fully understood the process. He was respectful and professional. He is top class when it comes to being customer service driven.

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    Staff

    Reviewed Oct. 31, 2014

    Sales team representative Abner was amazing and very instrumental is guiding us through the process of purchasing a car. This was our first encounter with this establishment and we were very satisfied with the degree of attention during the process. Abner did a great job explaining the process from beginning, we were well prepared on what to expect throughout this buying journey.

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    Verified purchase

    Reviewed Oct. 31, 2014

    I was greeted warmly and constantly checked on and assisted throughout the whole process. I never felt rushed or pushed into everything and all the info was presented up front.

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    Staff

    Reviewed Oct. 31, 2014

    Very attentive sales person and staff. They made sure that all our questions and requests were met, no matter how many cars we asked to see. Would definitely recommend this place and Eddy as a sales person to friends and families. The cars are really well priced and well kept.

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    Staff

    Reviewed Oct. 31, 2014

    My experience with Abner was a good one. Upon my introduction to Abner, he explained the concept of searching for vehicles and gave us room to shop without any feelings or perception of pressure. Once we narrowed on choice of vehicles, he was engaged and knowledgeable about on process. Dashira was very engaging from the onset. She not only greeted us with a smile, but followed up with us to ensure we were doing well. Overall, both staff were very good.

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    StaffFinancing

    Reviewed Oct. 31, 2014

    They made my car buying experience smooth and pleasurable. Ivan was very informative and suggested different options for the financing of the car. Everyone at the dealership was friendly and helpful. I will definitely return if I have to make a future car purchase and Off Lease Only is on the top of my recommendation list. Thank you.

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    Jenny increased rating by 4 stars.
    Customer ServicePriceStaffFinancing
    After a positive interaction with Off Lease Only, Jenny increased their star rating on Oct. 31, 2014.

    Updated review: Oct. 31, 2014

    The staff at Off Lease Only truly went above and beyond to help us resolve all our initial issues/problems/complaints. They treated us like royalty in every detail of our experience. We were bracing ourselves for the worst and were shocked at how much they went out of their way for us. It was SO nice.

    We would definitely recommend them with the caveat that you understand how their business runs. Many of their cars have been in some sort of accident--some of these are listed on the car fax, some on auto check, and some not at all. As long as you understand ahead of time that according to Fl it is not necessary to disclose any of this. Its your responsibility to look into it/take it to a mechanic and get it checked out prior to purchasing. If you keep this in mind when you buy you will be fine and potentially save thousands on your new used car.

    Original Review: Oct. 23, 2014

    I have two friends who bought cars from this place who had great experiences so I went into this optimistic and excited by the low prices for quality cars. Because of my friends' experiences I let down my guard and trusted that Off Lease was everything they claimed to be. Unfortunately, my family and I have had a nightmare of an experience so far. It began when my husband and I saw a car (ford fiesta hatchback) we wanted to buy (for a disabled relative) online. Since we live 3 hours away we checked that very morning before leaving on the website to make sure it was still available. We work during the week so we went down on a Saturday. When we got there, the car had been sold the night before and apparently they did not have time to update their site. Darn! We didn't hold this against them but blamed ourselves for not calling and asking them to hold it. We looked around but could not find a comparable car in our price range so we drove home. I continued to monitor the website to see if anything new popped up.

    A few days later we found the same exact car for sale again. Same vin and everything. So we contacted them to figure out what was going on. They said that the financing fell through for the previous buyer so the car did not sell after all. That should have raised a red flag immediately. If the financing fell through then why would the car leave the lot and then magically come back? Wouldn't the person with bad credit immediately be denied. Anyhow, we were very excited to have the car we wanted but my husband and I were busy that weekend so we sent my mother and father down (along with the relative who the car is for) to retrieve the car. My husband cautioned my parents that they should have a mechanic look at the car just in case there was something wrong with it. My parents are older and a bit feeble and are also intimidated by the big city so that seemed like an overwhelming project for them. My mom refused saying it was more than she could handle. Eventually my husband and I relented on this point because Off Lease had a good reputation among my friends and after all the car had a clean car fax report and it was still under warranty. Anyhow, as they tell me the paperwork process was grueling.

    We were paying cash for the car (our whole family was pooling in) but their policy is that you must still apply for financing until after the check clears so... after hours upon hours they finally were able to drive the car home. On the drive back they noticed the check engine light was on but assumed that since it was under warranty they could take it in to the dealership to get it fixed. As soon as we were able to (we all have jobs and obligations so it took a week) we took it to the local ford dealership. They that we would have take a rental car out while they look at it. We were fine with that because after all, it's under warranty! Eventually Ford looked at it and told us that the car had been in an accident and the frame was all bent up. The damage was so bad that they cannot even get clear readings to diagnose the car. They said that this would forever make the car very difficult to repair. Moreover, the car damage cannot be covered under warranty now so we also must pay for the rental car. Needless to say my whole family took the new very badly. We had invested SO much time and SO much money and SO many hours to get this car. Just when we finally have a car we realize we have a lemon.

    We know Off Lease checks their cars out. Why didn't they tell us?! Why would they waste our time. Our sales rep was Robert from WPB and my mom did recall him telling her, as they were about to drive off, "By the way, you know those car fax reports are not always accurate." Looking back we now strongly suspect that the person who bought the car before us also returned it once they discovered it had been in an accident and that was why it disappeared from their inventory for a few days and then magically reappeared. We suspect but have no proof of that. But if it was the case then why would they resell it to us? It makes me more mad when I think of the fact that my senior citizen parents went down there with another disabled family member to get this car. I feel like they were totally take advantage of. Moreover, I feel like an idiot for trusting car salesmen. My husband and I are exhausted from dealing with this issue. Our biggest concern is that we know they have a 1000$ restocking fee and we simply cannot afford to throw 1000$ down the drain. Especially when we feel we have been so wronged.

    My dad called them back and asked them what happens if the car has been in an accident and it is not reported in the car fax report. Whoever he spoke to told him that they check out all their cars and everything is guaranteed so this could never happen. Yet, it DID happen. We are going to return the car as soon as we can get down there. If we can exchange it for a comparable car that is not a lemon and are treated fairly I will consider adjusting this review but needless to say I am a bit jaded by how we have been treated so far.

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    Off Lease Only
    Response from Off Lease Only

    Dear Jenny,

    First and foremost, thank you for your business! Thank you as well to your two friends that have bought cars from us, that’s fantastic. I have spoken to Mike Mosher who is the GM at the Lake Worth location and he has told me that you have an appointment with him tomorrow. That’s very good news and we will take good care of your family. Jenny, I stand behind every vehicle we sell and I care very much about you having a wonderful experience. I personally disclose every single car that they announce at the time of auction has been in an accident clearly in our vehicle comments both online and on the car on the lot whether the complimentary Carfax report says it has been or not. What Robert said regarding the Carfax reports is true- Carfax is not 100% accurate as they post information from any one that wants to give it… another reason why I let my customers take their car of choice to a mechanic prior to purchase… and also why we offer extended warranties for additional peace of mind. The Ford dealer is incorrect in telling you that the frame was all bent up- that’s impossible as cars these days are made with unibody construction… so in the event of an accident they can fix or replace the damaged part. Long gone are the days of cars being built with huge metal frames… think of how difficult it is to straighten a bent fork in your kitchen drawer is- then think of a car. So that’s why cars are constructed differently these days. My wife and I started this company 20 years ago with our life savings and have grown this dealership into the largest volume independent in the Country. This has happened for two reasons- caring about every customers happiness and selling cars for thousands below any other dealer. Thank you again for your business, we will make sure to take good care of you.

    Sincerely,

    Mark Fischer- Owner

    Verified purchase
    Staff

    Reviewed Oct. 21, 2014

    Very smooth, enjoyable experience. Floyd was super nice and helpful. Thank you.

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    Verified purchase

    Reviewed Oct. 21, 2014

    Best car experience we've ever had. Kory Drotar, very information and personable.

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    Staff

    Reviewed Oct. 21, 2014

    Dan was very personable and helpful. He was upfront with everything and taught us a lot. Great experience overall.

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    Staff

    Reviewed Oct. 21, 2014

    It was a good experience. The salesman Edwin was very kind. I'd recommend Off Lease Only.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2014

    Wonderful experience, friendly associates that provided premier customer service. Very friendly atmosphere, would definitely suggest to others.

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    PriceStaff

    Reviewed Oct. 21, 2014

    Awesome people! Awesome cars! Great prices!

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    Staff

    Reviewed Oct. 21, 2014

    Everyone was really really nice and amazingly helpful and thorough, yet no delays whatsoever. What a really nice experience and we bought the car. We left extremely happy.

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    Verified purchase

    Reviewed Oct. 21, 2014

    All very good and seller (Charles **), happy with the purchase of our car. All are very professional and quick in transaction. All ok!

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    Staff

    Reviewed Oct. 21, 2014

    Great service - Edwin helped me with 3 test drive SUVs - Hyundai sonata, Tucson and the jeep Cherokee before coming down. I decided on the Santa Fe but the comfort with the jeep SOLD ME. Thank you Off Lease Only.

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    Staff

    Reviewed Oct. 21, 2014

    Great experience. Staff was extremely attentive and great to work with. Will definitely recommend your business to friends and family.

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    Customer Service

    Reviewed Oct. 21, 2014

    Ralph ** did an outstanding job of showing, explaining and making this buying experience an incredible one. Great customer service. Thanks.

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    Staff

    Reviewed Oct. 21, 2014

    Jerry was very patient with me and I appreciate that! He took his time and listened to what I wanted in a car. More importantly he wanted to make sure I was happy.

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    Staff

    Reviewed Oct. 21, 2014

    I was pleased with the way I was treated. Everyone was very nice and the process was lengthy but necessary. In the end got my Hyundai Genesis.

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    Staff

    Reviewed Oct. 21, 2014

    My experience was overall great. The salesman was very helpful, knowledgeable, kind, and provided great service. Finance also was good - work with payment and I am walking out feeling satisfied.

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    Staff

    Reviewed Oct. 21, 2014

    Ralph was good, he was helpful. I came two times and it was great. Website was user-friendly and carfax to cars were all explain to me. I will refer Ralph to others. The car is mine.

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    Staff

    Reviewed Oct. 21, 2014

    Ben was very helpful, kind, answered me all my questions without hesitation. Coming for exactly the business. Great person and salesperson, great experience.

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    Staff

    Reviewed Oct. 21, 2014

    Jerry was awesome! Test drive went very well. Jerry offered to come with us due to us not being familiar with the area, which I thought was great as well. Dorwin was very friendly and staff was helpful. Overall it was a great experience.

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    Staff

    Reviewed Oct. 21, 2014

    Our Salesperson made us feel welcomed from the moment we walked in. He was very pleasant and patient with us. Staff was amazing. He did not pressure us in any way. We trusted his judgment and advice. We loved our new vehicle and enjoyed the time spent here at Off Lease Only. We would recommend our family and friends.

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    Customer Service

    Reviewed Oct. 21, 2014

    I was excited about finding a new car ad. I came here and within five minutes I found the car that I fell in love with. I got helped right away, customer service was excellent.

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    Staff

    Reviewed Oct. 21, 2014

    Very friendly and patient! Great experience, can't wait to drive off with my new car!!!

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    Verified purchase

    Reviewed Oct. 21, 2014

    Great, bought a dodge challenger. Very easy simple, genuine service. I would recommend to friends and family.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2014

    It all started with Carlos. He was great, gave all the necessary information and made my experience awesome. Fast, easy and great customer service.

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    Staff

    Reviewed Oct. 20, 2014

    All the salespeople were very nice and courteous. They were so helpful and went out of their way explain the process and to make the entire experience pleasant. I really appreciate all they did to get me the vehicle I wanted.

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    PriceStaff

    Reviewed Oct. 20, 2014

    You guys put great attention to your customers. Big place, nice cars, low prices - very important. Ivan was very helpful to the last minute. Very nice to do business with - I recommend him and Off Lease Only to anyone.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2014

    Willy was confident, kind and knowledgeable. He was easy to do business with. I would recommend him to others. Off Lease Only is the place to be, they have great customer service and all the lot is well organized. I enjoyed my time here and if God helps we will be here for a second purchase. Thank you for the great time.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2014

    Rodney is professional and courteous and provided us with excellent customer service. Very helpful with trying to get us a good deal, very patient.

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    Staff

    Reviewed Oct. 20, 2014

    Everyone is always friendly and helpful. We have bought three cars already from your dealership and have been satisfied each time.

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    Staff

    Reviewed Oct. 20, 2014

    Very friendly environment and staff. I mean everyone is super nice. The process, even though there is a lot of customers, it's pretty well organized. Abner ** is super friendly. I look forward to coming back to purchase me and my son a car at your business. My experience was an excellent one.

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    A. P. increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceStaffFinancing
    After a positive interaction with Off Lease Only, A. P. increased their star rating on Oct. 9, 2014.

    Updated review: Oct. 9, 2014

    We spoke with the out of state sales manager again and he has assured us that the situation that occurred is not how they normally conduct business. The sales person that we dealt with has been let go for various reasons and although I feel slightly bad that he was fired, I am glad that someone else will not have to go through the scenario that I did because of his carelessness. It does seem that the sales manager is going out of his way to fix the problem, so far as telling me they would take the car back with no problems. I'm glad they're able to help me out because this has been an extremely stressful experience.

    Original Review: Oct. 8, 2014

    I live in Maryland and had been researching cars at Offlease.com before flying down there to make a purchase. I had to take off 2 days of work, and spend roughly $500 for flight, hotel and rental car for me and 2 of my friends to go down there. I thought it would be a simple process since they are one of the biggest dealers in the country. However, this is probably by far the most disorganized, confusing and worst car buying experience I have EVER had!

    When we entered the showroom/lobby/office area we were surprised by the amount of chaos and disorganization everywhere. We had to walk around aimlessly for almost 5 minutes trying to figure out what was going on. Not one employee stopped to ask if we needed assistance, we had to ask 2 different people where we could find Out of State sales and Jacob **. Also if they are as big and great as they claim to be, then they can afford to build a bigger better and not so moldy/musty smelling building to conduct business in.

    We ended up having to wait for almost 15 minutes for Jacob to find a golf cart to drive us around the lot to look at the cars. Jacob took us to the section of the lot where the Ford Fusions were located, as I had told him this was my first choice. He unlocked the vehicle and that was about it, he never bothered to go through and explain even one of the features of the car. Shortly after I mention that my second choice was a Hyundai Sonata, so he walked us over to where they were. Although he mentioned a couple of features between the different models available, he spent very little time with us quickly taking the golf cart to go back inside, leaving us alone out on the lot for almost 35 minutes in the 106 heat.

    After tracking down and waiting more than 10 minutes to speak with him, I informed Jacob that I had decided to test drive the Ford Fusion. We ended up waiting almost 30 minutes for him to locate a license plate that could be placed on the vehicle for the drive. He then had me sign some version of a release form for the test drive, without clarifying exactly what I was signing, except to say that if you break it, you buy it and never gave me a copy of this either.

    After the test drive I decided to purchase the car, which is when things became even more chaotic and disorganized. I asked for an estimated guess for about how much I would be paying for the car and what my APR would be, but was told by both Jacob and Steve that the specifics of the sales transaction, such as what my APR would be and the total amount to be financed, would be provided to me after I handed over the down payment and proof of insurance. When we spoke to Jacob on the phone before we came to Miami, he assured us that I would not have an APR higher than 17%. After my friend explained this twice to Steve he finally relented and told me I was safe with that number. Not what the actual number would be specifically, which he knew because I had already been approved for financing, but just that I was in the same ballpark. It was like pulling teeth just to get some basic information that they already knew.

    While we were talking to Steve my friend asked him about a couple of cars that were slightly less expensive in an area of the lot that we hadn't been to since my friend had become sunburned and was on the verge of a heatstroke because of the heat outside. Steve explained to him that the cars in that area were no longer for sale but already sold and were being prepped for the buyers. Yet when he looked on their own website my friend found 22 of those cars still available for sale. Obviously some sort of tactic to either woo in potential customers from online or to get you to buy the more expensive one if they feel like they can gauge you for it.

    While looking over the Carfax history report, my friend noticed the car had been in a previous accident. However, Jacob led us to believe that it was a minor accident and nothing serious. What he failed to mention was that it was actually a serious enough accident that there is visible structural damage to the vehicle (I took it to a Ford dealer who showed it to me), which is not listed on the Carfax history report. The hold day took forever to get things done. The entire process from start to finish (arriving at the dealership, through driving away with the car) was like a turtle walking through molasses, yet I was definitely rushed through the signing of the paperwork portion at the end of the night. My friends and I ended up spending just over 7 hours at the dealership, with not much to show for it at this point except a car that obviously isn't safe for me and my 2 young children to be in.

    Although a friendly, funny and semi helpful guy, ** the business manager that we dealt with did not fully explain all of the pricing of the vehicle, i.e., their price of the car is only $15,999; the amount financed was $16,812; total of payments was $23,936; and the total sale price including down payment was $29,136. I understood none of these payments or how the totals came to be, nor were they EVER explained to me.

    Please explain to me how, if I give you $5,200 as a down payment for a $15,999 car, you tell me that I will be financing $16,812 and then I end up having to pay almost $30,000 for a car that was in a serious enough accident to cause structural damage and only cost $27,700 when it was brand new? I believe that because they knew I was there for a limited time they pressured me into buying this car, because I definitely felt backed in a corner. I did notice throughout my time there that everyone else seemed to be having very similar problems as well, so it seems that they designed it to be that way.

    Just some of the problems that I noticed, and my local Ford dealership found with the 2013 Ford Fusion SE that I bought include but is not limited to:

    Front grill not attached properly, visibly loose in Offlease photos
    Front right (passenger side) fog lamp housing cover not properly attached
    Front right (passenger side) headlight not completely secured to vehicle
    Driver door frame has several dents from the previous accident visible
    Driver's side rear passenger door has a visible dent on the mid-beam part of the body/frame between the 2 doors
    The molding on the bottom of the car under both of the driver's side doors is clearly loose and not properly secured
    There are dents on the body/frame behind the molding on the driver's side door
    The bottom molding was damaged in the previous accident and replaced, however the rubber weather stripping was not replaced and air/wind noise can be clearly heard inside the passenger compartment
    Driver's door was not properly aligned when it was repaired after the accident and is visibly out of place
    Drivers side rear passenger door is clearly misaligned, and opens in a downward slope
    A plastic piece of the outer driver's door/window is coming off
    Driver door controls not working/working intermittently
    The vehicle sustained weather/water damage from Copar Auto Auction at their Central Florida location clearly visible in their own documented photos
    The ford symbol/icon is missing from the rear wheel on the driver’s side, it was however there during the time Offlease had possession of the car as documented by their own photos
    The antenna located on the roof toward the rear is broken and or loose, however according to Offlease’s own photos it was previously ok during their possession
    A small part that fits behind the door handle on the driver’s door is missing, however according to their own photos it was there before we even looked at it
    Right side Rear passenger door speaker not working
    Letters U and I missing from the Fusion name plate on trunk lid of the car, when in fact they are clearly visible in the photos taken by Offlease
    Front drivers side fender completely redone in body plastic
    Driver door completely redone in body plastic

    Rear bumper slightly misaligned and not properly attached

    In the beginning of this ordeal Jacob told us that ALL of the vehicles sold by Offlease are inspected thoroughly before being offered for sale. If however this was the case, then legally speaking according to Florida Statute 501 PART VI - UNFAIR OR DECEPTIVE ACTS OR PRACTICES; VEHICLES (501.975, 501.976), Offlease willingly broke Florida law. The Ford body shop technician was able to point out the structural damage to me without removing any exterior pieces, or putting it up on a lift so any good technician or mechanic doing even just a general safety of the vehicle would notice this.

    I definitely feel it was dishonest and extremely misleading of Jacob to tell me that I could return the vehicle for whatever reason within 30 days knowing full well that I would be driving the car back to where I live in Maryland, thereby voiding the return policy’s 1000 mile limit (which as far as I have seen is only available on their website in small print).

    Also when looking up the vehicle/title online I was confused to find out that there was a lien on the car. So I called the Florida DMV to confirm what I had found. It turned out that I had not been mistaken and that there was in fact a lien still on the vehicle. The lien was from when it was originally purchased and it still had not been removed, so essentially according to the state of Florida Offlease just sold me a car that they were not legally allowed to sell.

    I have contacted them twice and was shuffled around when I asked to speak to someone. I finally got in touch with ** who I did all the paperwork with and after spending a few minutes explaining everything he actually used the phrase “we’re not liable because you signed a piece of paper.” Seriously!!! Are you ** kidding me?!?! Your salesman deliberately omitted the fact that the vehicle had structural damage. You guys do inspections on all your cars? Any good mechanic or car tech would easily be able to see the damage. Anyway during our conversation ** put me on speaker phone to let other people hear what I was saying, and I know this because I could clearly hear them.

    ** informed me that he couldn't do anything since I wanted to return it, because he doesn't deal with that he just does the paperwork, but that he would have ** (Out of State Sales Manager) get in touch with me in a few minutes that was several hours ago. You would think that a customer calls and mentions that the vehicle you just sold them a few days ago has unreported and illegally undisclosed structural damage, that they might oh I dunno make it a bit of a priority for safety reasons to fix the problem ASAP. Apparently not.... So 5 hours later and ** finally calls me back only to basically tell me the same thing that ** told me “we did our due diligence in telling you about the car, anyway you signed the paper so we're not liable.”

    That’s ok, you guys can conduct all the shady business you want, you already have 53 consumer complaints against you since January with the Florida Department of Consumer Services, and I’ll be adding one more in a few minutes. I’ll also be filing a complaint against you with the Florida Attorney General’s Office for violating Florida Statute 501 - Consumer Protection - PART VI - UNFAIR OR DECEPTIVE ACTS OR PRACTICES; VEHICLES (501.975, 501.976), also with The Florida Department of Highway Safety and Motor Vehicles Inspectors Office, as well as the Better Business Bureau. Have a nice day!

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    Sales & MarketingStaff

    Reviewed Oct. 6, 2014

    The location was really big, plenty of vehicles to choose from. I was really hungry and thirsty and was able to get food. The sales people are not pushy, they allow the cars to sell themselves.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2014

    My experience at Off Lease Miami was very good. The atmosphere was very welcoming and Dashira was very helpful. Moe was understanding and working hard to get the deal done. I appreciate the customer service of the staff!

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    Staff

    Reviewed Oct. 6, 2014

    Well, what can I say. I made the best decision ever walking in to Off Lease Only today. A friendly environment. Dashira is very friendly and made me feel like I was at the right place. My salesperson Ray, helped me with my car and now I'm driving exactly what I wanted.

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    PriceStaff

    Reviewed Oct. 6, 2014

    My experience was great. Had a lot of fun talking to Dashira. She was very helpful and Johanna was very friendly and guided me to the right car at the right price!

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    Staff

    Reviewed Oct. 6, 2014

    Incredible, I got there, as soon as I came through the door a very nice and polite young lady named Dashira said welcome and tended to me. Pointed me in the right direction and that's when Kenny came into the picture! He helped me make up my mind between a couple of choice and at the end of the day thanks to his help I'm leaving with the car I was suppose to have! Thank you so much Dashira and Kenny - great job.

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    PriceStaff

    Reviewed Oct. 6, 2014

    The staff who attended to us was efficient and friendly. Gave us plenty of time to choose what we wanted and vehicles were at excellent prices. And they had all kinds of cars and a lot of very nice ones. Excellent service that is only from Off Lease Only.

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    Staff

    Reviewed Oct. 6, 2014

    Had a good time at Off Lease Only. Ivan helped me find the car that fit my budget best! Dashira was awesome very helpful and nice. Made me feel very comfortable! Thank you so much to everyone that helped.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2014

    I loved my experience here at Off Lease Only. Everyone was so nice and very resourceful. Whatever I needed something they always has the answer, especially my salesmen. I would love to get a car here. For future reference and definitely would recommend my friends and family to come to Off Lease Only.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2014

    He was able to give us an opportunity to be in charge of our choices and guide us to what would be suitable in the range of warranty. He was such a calm and understanding. I felt comfortable with and can't wait to recommend him. Will recommend Off Lease Only to my friends and family. Dashira is also a helpful person with a great personality and had a nice conversation. Off Lease has hit gold with these two outstanding customer care. I love my new car!

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    PriceStaff

    Reviewed Oct. 6, 2014

    Our first experience with Off Lease Only, the people were super friendly and helpful. The process was very stress free and like the poster says. The price on the car was better than any other dealer on the area by far. We were happy, we will be back.

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    Staff

    Reviewed Oct. 6, 2014

    Very nice, knows his stuff. Tried really hard to get me in a car. Explained all the steps and process to me very well, although I was unable to buy today. I will be back to purchase with Frank. Very nice guy! Assets to company.

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    Staff

    Reviewed Oct. 6, 2014

    This is the third vehicle we have purchased and everyone here has been very helpful. Staff is wonderful and the deals are amazing. I would recommend Off Lease Only to anyone interested in buying a car and saving money.

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    Staff

    Reviewed Oct. 6, 2014

    Frank made our experience at Off Lease Only really pleasant. He was helpful, patient and didn't have any problem in showing off different cars until he finally decided for one.

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    Staff

    Reviewed Oct. 3, 2014

    Frank is very professional and considerate... Great Buyers experience. Dashira has been extremely nice, courteous and hospitable… Great Personality and professional.

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    Staff

    Reviewed Oct. 3, 2014

    AMAZING!!!! I wouldn't want it better. I don't even care if he says no to me, I know he is doing the best he can. Thank you Off Lease for a wonderful experience.

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    StaffFinancing

    Reviewed Oct. 3, 2014

    Mike was very patient, not pushy at all. He made me feel very good about buying the vehicle. The finance person understood my financing need and worked with me to finalize the purchase. The young lady working on the floor was super nice!!! Big thanks to everyone.

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    Customer ServicePriceStaffFinancing

    Reviewed Oct. 1, 2014

    Very good service, the employees have very good communication with the customers. Give a lot of details of what exactly we were looking for. Very helpful. In the other hand car prices are very affordable and also great financing. It really makes you want to come back for another purchase due to the great service and prices!

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    Staff

    Reviewed Oct. 1, 2014

    We had a good experience, good attention, also yessica gave me coffee and was very attentive throughout the whole process!

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    Staff

    Reviewed Sept. 30, 2014

    Awesome! The best! Yessica Helped me find the car in the website and Manuel was an excellent salesperson! Love my new car!

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    Staff

    Reviewed Sept. 30, 2014

    It was great! I love my car and the services were awesome, especially Robert and Yessica they both greeted as I walked in the door! Robert was extremely patient and helpful!

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    Staff

    Reviewed Sept. 30, 2014

    My experience was very good. I love my car and will definitely be back. Yessica helped me find the right sales person and even gave me coffee! Definitely recommend Off Lease Only!

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    PriceStaff

    Reviewed Sept. 30, 2014

    Walked in and Walked out with a new car. Loved the car, great people great car, great prices. Thank you Off Lease Only! I definitely recommend this place to everyone!

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    PriceStaff

    Reviewed Sept. 30, 2014

    Darien is awesome and he deserves a raise! Great service overall and the prices are unbeatable! Best car buying experience yet!

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    Staff

    Reviewed Sept. 30, 2014

    Excellent service, very kind salesperson. They give solutions to every problem concerning finance and payment. Always asking how I was doing, and Yessica even gave me coffee! Thank you!

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    PriceStaff

    Reviewed Sept. 30, 2014

    Very courteous employees. Good selection on cars, good prices. Need bigger offices but Andy was great, he helped us find our car between thousands of amazing cars. Thank you all for the great experience!

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    Staff

    Reviewed Sept. 30, 2014

    Good Service, I really enjoyed the time I spent at Off Lease Only! Danielle was on point with all the instructions about the car and the greeters always asking for coffee and making sure we were good!

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    Staff

    Reviewed Sept. 30, 2014

    Very nice and clean environment, big selection of cars. Courteous employees. Attention to customers is very good, they served donuts and even gave us coffee and chocolate, the process was also very easy and fast!

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    Staff

    Reviewed Sept. 30, 2014

    We were sent down from the lake worth location. Ray is very knowledgeable and certainly helped enormously. Keep up the good work Ray!

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    Reviewed Sept. 30, 2014

    Felt very comfortable with service, simple and not a hassle. Overall very quick and straight to the point. They have a lot of variety as well!

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    Staff

    Reviewed Sept. 30, 2014

    Overall great experience, enjoyed the selection of cars! Abner was very nice, friendly and very helpful. Gave us details about everything. Definitely will return to Off Lease Only for another car!

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    Staff

    Reviewed Sept. 30, 2014

    It was an excellent experience. The staff is very friendly. The quality of the cars is excellent and the customer care is the best of all dealers in Florida!

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    Staff

    Reviewed Sept. 30, 2014

    Everyone was very friendly and attentive. The staff made sure we were comfortable.

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    Financing

    Reviewed Sept. 30, 2014

    First time ever financing a used car. The experience was easy. No pressure!! Very fast financing, very pleased with the service.

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    Price

    Reviewed Sept. 30, 2014

    Came here with low hopes of getting approved and Michael ** went above and beyond. We got the best price and awesome Hyundai Sonata.

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    Staff

    Reviewed Sept. 30, 2014

    We went to Off Lease Only and while looking through the car selections we fell in love with a BMW 5 series that we saw online. Our salesperson, Danny said that the car was sold. We ended up purchasing another vehicle because we are in need of one but the next day I saw the same BMW that we originally wanted still listed. We spoke to several different people who said that the car was available for sale but Danny consistently blocked us from seeing the car and in the process told the other sellers to not show it to us. The salesperson Danny is a liar and if you go to Off Lease make sure you request to not get Danny. I am very disappointed that we did not get out first choice because of shady selling practices. Robert, the finance manager was the only person there that I would deal with again.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 29, 2014

    Although you may be getting a good deal in buying a used car, the buying practices for trade in is insulting to say the least. They offer me $2k on a 2006 MB, which I drove to Carmax and got $6k. Worst thing was listening to Sales Mgr (Jim) trying to justify the offer, I felt I had a "dumber" sign over my head or something. With the fact that I was buying a high end car for $50k and was treated like that was absolutely ridiculous. But I am sure there is people that fall for that, as I saw other offers for trade in at the same rate being given to other customers on the floor. I told Jim straight up that I would rather hear that they do not buy trade ins than to be extended such a ridiculous offer, which ticked me off so badly I almost gave up buying the $50k car out of pure principle. Finally I buy the $50k car, and did my trade in at Carmax, where I was treated with much greater respect.

    However, 1 week later after I purchase the car, I get the warranty policy on the mail, and it was done incorrectly as the agent at Off Lease Only book the policy as a NEW car (something that they even sell it) and the warranty policy was written to end of 50k miles, which is the same of the manufacturer warranty that automatically comes with the car. Not sure how they could possibly make such a mistake, but I guess they must have seen the same sign on top of my head that Jim saw (the trade in guy). So now I call them to correct the warranty mistake, and much different than the prompt attention you get when buying a car, I landed on a voice mail and god knows if anyone will address it any time soon. I will keep my fingers crossed, and my lawyer's phone number on speed dial.

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    Off Lease Only
    Response from Off Lease Only
    Hi there,
    I am the owner and was upset to hear what happened to you. I am not sure how Jim would have appraised your vehicle as he is just a floor manager and does not appraise cars? Did you tell anyone you had an offer from CarMax? We can usually always match their offer and always pay fair market value for all trades. I do apologize for the stress, but I am glad that you got what you wanted for it. I am also happy you did not buy from them as they charge full retail for the same cars that we sell for thousands less. I will make sure my finance director contacts you to correct the error on your warranty asap. I started this company with 2 cars and we are now the largest independent used car dealer in the country. This has happened for two reasons- caring about each and every customer and selling cars for thousands less than every other dealer. Again, I personally apologize for the inconvenience and appreciate you as my customer and appreciate your business. Please email me back with your contact info so I can have my team help you right away. My personal email is Mark@OffleaseOnly.com.
    Sincerely,
    Mark Fischer
    Owner & CEO
    Off Lease Only Inc
    Boats Direct USA

    www.offleaseonly.com

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    Staff

    Reviewed Sept. 28, 2014

    We had a good experience, good attention. Also Yessica gave me coffee and was very attentive throughout the whole process!

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    Staff

    Reviewed Sept. 28, 2014

    It was great! I would Buy another car from here. The process was great and a huge selection of cars to choose from. Paulino was great and very patient!

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    Reviewed Sept. 28, 2014

    They have been very kind and patient with clear explanations and great treatment. They are not pushy unlike other dealers. We had time to look without obligation.

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    Staff

    Reviewed Sept. 28, 2014

    Very helpful, the food was great. The staff is very attentive with customers and my favorite part was the huge lot with such a big selection to choose from! It was extremely busy but overall experience was great.

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    Reviewed Sept. 28, 2014

    Really a good experience. I would come back to buy another car, and I definitely recommend this place to anybody that's in the market for a used car!

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    Off Lease Only Company Information

    Company Name:
    Off Lease Only
    Year Founded:
    1997
    State/Province:
    FL
    Website:
    www.offleaseonly.com