Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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Reviewed Nov. 5, 2014
It was pleasant, fast and directly to the point. Fair prices and outstanding service. Darien showed me around and explained everything about the car. I will definitely come back soon for another car.
Reviewed Nov. 5, 2014
We are pleased with the treatment we received and they were very friendly, despite our language Willy helped us a lot and made the time we spent at Off Lease Only a pleasant time.
Reviewed Nov. 5, 2014
Very pleasant experience, quick and no hassle! Yessica was very friendly and helped us find the right sales associate, Rodney was amazing!
Reviewed Nov. 5, 2014
It was a very good experience, everyone was helpful and the service was amazing. William was very patient with us we test drove over 5 cars and he had a smile as well as a great attitude throughout the whole process! Thanks!
Reviewed Nov. 5, 2014
Quick and professional, a pleasure to buy from, everyone was on point, helping us out from the beginning to the end. Employees were super friendly and the best coffee was served by Yessica! I will come back for another car and more coffee!
Reviewed Nov. 5, 2014
My opinion is that Off Lease Only is excellent, the services are good and the people explain everything with the best form. Our sales guy was exceptional in every aspect, he looked for the best option!
Reviewed Nov. 5, 2014
The best ever, and I have had quite a few cars. Mr. ** was the best, he was very helpful, friendly and very professional towards us.
Reviewed Nov. 5, 2014
Yessica was very helpful. She provided me with coffee and anything I needed. Helped me with whenever I had a question or concern, she was there to help me.
Reviewed Nov. 5, 2014
I was here for quite a long time, but Maria managed to keep me sane throughout the whole process. Maria was very nice, patient, and very helpful with every question I had. She was pretty awesome.
Reviewed Nov. 5, 2014
Our experience has been the best. We have been treated like family. They all know our names including the managers, Angel and our sales rep Darien. They have truly exceeded my expectations. They did everything possible for us. The finance guy Aladdin found the best price and interest for our budget. We will definitely be back with you guys!
Reviewed Nov. 5, 2014
My experience was very good, excellent care of the selling agent. Very Good person, helped me a lot on the purchase. We are very pleased with everything.
Reviewed Nov. 5, 2014
I was nervous to buy my first car but Sam and Maria made me very comfortable. I test drove everything twice and they made it about me choosing the right car, not trying to make a sale! Frank and John answered all of my questions on financing and made sure my Car Fax and financing worries were taken away!
Reviewed Nov. 5, 2014
Our experience at Off Lease Only was different than that of a traditional dealership. It was smooth and personable. My sales associate Wilfredo ** was attentive and kept us informed with each transition/process. Even though we already had our own financing, Off Lease Only gave us additional options. We would definitely recommend Off Lease Only to family and friends!
Reviewed Nov. 5, 2014
Wilfredo was very reasonable. Very good customer service and not pushy, that is always a plus when you want to purchase and think about it. He was great, I would come back and purchase again with him!
Reviewed Nov. 5, 2014
Our experience with Off Lease Only has been a phenomenal one, everyone we came in contact with was excellent in customer service, our recommendations for Off Lease Only are very high. Great cars with great prices!
Reviewed Nov. 5, 2014
Everything was very good, Off lease only is the place to buy a car! They have a big selection of cars and the best prices ever, no other place can beat their prices. We checked in many places and ended up coming back, Thank you all!
Reviewed Nov. 5, 2014
Everything was very good, Off lease only is the place to buy a car! They have a big selection of cars and the best prices ever, no other place can beat their prices. We checked in many places and ended up coming back, Thank you all!
Reviewed Nov. 4, 2014
Great customer service! Very friendly staff! I was offered delicious cappuccino and cookies and had a wonderful experience. I will be coming back.
Reviewed Nov. 3, 2014
Excellent service! I would recommend the company "Off Lease Only" to every single one of my friends. We will certainly be back in the future!
Reviewed Nov. 3, 2014
Not bad; thorough. My sales person, Haz, was very cordial and helpful. Finance staff was also very helpful and supportive. The staff was wonderful.
Reviewed Nov. 3, 2014
A little confusing with all the noise and commotion, otherwise it was happy. Little too long of a wait but satisfied and the hamburgers/hotdogs was a plus.
Reviewed Nov. 3, 2014
No hotdogs! The music could have been better it the salesman was very accommodating and willing to show us several vehicles if we did not like any options on the lot. Jamie was very helpful.
Reviewed Nov. 3, 2014
Fabulous pricing and service despite the crowds. Joe Cala took great care of us. We got a car with only 1,000 miles. It had been in an accident and the mechanic at pep boys inspected it. He said they probably replaced the door and airbag. The car is perfect in every way! It helps to get the car checked (pep boys is half a mile away) to see if any maintenance is needed. Thank you.
Reviewed Nov. 3, 2014
I like the environment and love the people. I was enthused by the commercial, that drew me to make the journey to the dealership. I saw the party going on and there was lots of smiling people; it made me even more excited. I am optimistic about the results because all of my friends had good experiences. Jerry is the best and Rebecca was fun entertainment.
Reviewed Nov. 3, 2014
Joe was amazing, informative, devoted, and above all trustworthy. Three of my colleagues have purchased from you over the past two months. I have absolute faith in recommending my clients to Joe Cala and Off Lease Only.
Reviewed Nov. 3, 2014
I had a great experience. Everything was excellent, the staff was friendly and I met many wonderful people. I am pleased with the selection and process. I will definitely refer someone and come back again.
Reviewed Nov. 3, 2014
My husband and I had a wonderful experience here at Off Lease Only. We would recommend this dealership to our family. Jerry and everyone else staffed here at Off Lease Only really know how to make you feel at home.
Reviewed Nov. 3, 2014
Robert was extremely helpful and pleasant. At all times there were plenty of employees asking if we needed anything. It was nice to be able to see and compare so many makes and models online and then test drive. All comparison shopping can done in one spot; great service and great prices.
Reviewed Nov. 2, 2014
Yessica and Dashira were very kind hospitable and attentive. Their interaction with us was professional as well as personable. I give them both a very big thumbs up on their service and customer support.
Reviewed Nov. 1, 2014
All good, the seller was good, better than other dealers. The car is perfect and my brother recommended me.
Reviewed Nov. 1, 2014
I called Ralph and my papers were done quick. They found good interest rate would have a great experience.
Reviewed Nov. 1, 2014
Haz was excellent, great advice, courteous, very knowledge. We would be back to buy another car.
Reviewed Nov. 1, 2014
Our experience was very nice. I will totally recommend this dealer to my friends and family. Very professional, good prices.
Reviewed Oct. 31, 2014
My salesmen person took his time to ensure that I fully understood the process. He was respectful and professional. He is top class when it comes to being customer service driven.
Reviewed Oct. 31, 2014
Sales team representative Abner was amazing and very instrumental is guiding us through the process of purchasing a car. This was our first encounter with this establishment and we were very satisfied with the degree of attention during the process. Abner did a great job explaining the process from beginning, we were well prepared on what to expect throughout this buying journey.
Reviewed Oct. 31, 2014
I was greeted warmly and constantly checked on and assisted throughout the whole process. I never felt rushed or pushed into everything and all the info was presented up front.
Reviewed Oct. 31, 2014
Very attentive sales person and staff. They made sure that all our questions and requests were met, no matter how many cars we asked to see. Would definitely recommend this place and Eddy as a sales person to friends and families. The cars are really well priced and well kept.
Reviewed Oct. 31, 2014
My experience with Abner was a good one. Upon my introduction to Abner, he explained the concept of searching for vehicles and gave us room to shop without any feelings or perception of pressure. Once we narrowed on choice of vehicles, he was engaged and knowledgeable about on process. Dashira was very engaging from the onset. She not only greeted us with a smile, but followed up with us to ensure we were doing well. Overall, both staff were very good.
Reviewed Oct. 31, 2014
They made my car buying experience smooth and pleasurable. Ivan was very informative and suggested different options for the financing of the car. Everyone at the dealership was friendly and helpful. I will definitely return if I have to make a future car purchase and Off Lease Only is on the top of my recommendation list. Thank you.
Updated review: Oct. 31, 2014
The staff at Off Lease Only truly went above and beyond to help us resolve all our initial issues/problems/complaints. They treated us like royalty in every detail of our experience. We were bracing ourselves for the worst and were shocked at how much they went out of their way for us. It was SO nice.
We would definitely recommend them with the caveat that you understand how their business runs. Many of their cars have been in some sort of accident--some of these are listed on the car fax, some on auto check, and some not at all. As long as you understand ahead of time that according to Fl it is not necessary to disclose any of this. Its your responsibility to look into it/take it to a mechanic and get it checked out prior to purchasing. If you keep this in mind when you buy you will be fine and potentially save thousands on your new used car.
Original Review: Oct. 23, 2014
I have two friends who bought cars from this place who had great experiences so I went into this optimistic and excited by the low prices for quality cars. Because of my friends' experiences I let down my guard and trusted that Off Lease was everything they claimed to be. Unfortunately, my family and I have had a nightmare of an experience so far. It began when my husband and I saw a car (ford fiesta hatchback) we wanted to buy (for a disabled relative) online. Since we live 3 hours away we checked that very morning before leaving on the website to make sure it was still available. We work during the week so we went down on a Saturday. When we got there, the car had been sold the night before and apparently they did not have time to update their site. Darn! We didn't hold this against them but blamed ourselves for not calling and asking them to hold it. We looked around but could not find a comparable car in our price range so we drove home. I continued to monitor the website to see if anything new popped up.
A few days later we found the same exact car for sale again. Same vin and everything. So we contacted them to figure out what was going on. They said that the financing fell through for the previous buyer so the car did not sell after all. That should have raised a red flag immediately. If the financing fell through then why would the car leave the lot and then magically come back? Wouldn't the person with bad credit immediately be denied. Anyhow, we were very excited to have the car we wanted but my husband and I were busy that weekend so we sent my mother and father down (along with the relative who the car is for) to retrieve the car. My husband cautioned my parents that they should have a mechanic look at the car just in case there was something wrong with it. My parents are older and a bit feeble and are also intimidated by the big city so that seemed like an overwhelming project for them. My mom refused saying it was more than she could handle. Eventually my husband and I relented on this point because Off Lease had a good reputation among my friends and after all the car had a clean car fax report and it was still under warranty. Anyhow, as they tell me the paperwork process was grueling.
We were paying cash for the car (our whole family was pooling in) but their policy is that you must still apply for financing until after the check clears so... after hours upon hours they finally were able to drive the car home. On the drive back they noticed the check engine light was on but assumed that since it was under warranty they could take it in to the dealership to get it fixed. As soon as we were able to (we all have jobs and obligations so it took a week) we took it to the local ford dealership. They that we would have take a rental car out while they look at it. We were fine with that because after all, it's under warranty! Eventually Ford looked at it and told us that the car had been in an accident and the frame was all bent up. The damage was so bad that they cannot even get clear readings to diagnose the car. They said that this would forever make the car very difficult to repair. Moreover, the car damage cannot be covered under warranty now so we also must pay for the rental car. Needless to say my whole family took the new very badly. We had invested SO much time and SO much money and SO many hours to get this car. Just when we finally have a car we realize we have a lemon.
We know Off Lease checks their cars out. Why didn't they tell us?! Why would they waste our time. Our sales rep was Robert from WPB and my mom did recall him telling her, as they were about to drive off, "By the way, you know those car fax reports are not always accurate." Looking back we now strongly suspect that the person who bought the car before us also returned it once they discovered it had been in an accident and that was why it disappeared from their inventory for a few days and then magically reappeared. We suspect but have no proof of that. But if it was the case then why would they resell it to us? It makes me more mad when I think of the fact that my senior citizen parents went down there with another disabled family member to get this car. I feel like they were totally take advantage of. Moreover, I feel like an idiot for trusting car salesmen. My husband and I are exhausted from dealing with this issue. Our biggest concern is that we know they have a 1000$ restocking fee and we simply cannot afford to throw 1000$ down the drain. Especially when we feel we have been so wronged.
My dad called them back and asked them what happens if the car has been in an accident and it is not reported in the car fax report. Whoever he spoke to told him that they check out all their cars and everything is guaranteed so this could never happen. Yet, it DID happen. We are going to return the car as soon as we can get down there. If we can exchange it for a comparable car that is not a lemon and are treated fairly I will consider adjusting this review but needless to say I am a bit jaded by how we have been treated so far.
Dear Jenny,
First and foremost, thank you for your business! Thank you as well to your two friends that have bought cars from us, that’s fantastic. I have spoken to Mike Mosher who is the GM at the Lake Worth location and he has told me that you have an appointment with him tomorrow. That’s very good news and we will take good care of your family. Jenny, I stand behind every vehicle we sell and I care very much about you having a wonderful experience. I personally disclose every single car that they announce at the time of auction has been in an accident clearly in our vehicle comments both online and on the car on the lot whether the complimentary Carfax report says it has been or not. What Robert said regarding the Carfax reports is true- Carfax is not 100% accurate as they post information from any one that wants to give it… another reason why I let my customers take their car of choice to a mechanic prior to purchase… and also why we offer extended warranties for additional peace of mind. The Ford dealer is incorrect in telling you that the frame was all bent up- that’s impossible as cars these days are made with unibody construction… so in the event of an accident they can fix or replace the damaged part. Long gone are the days of cars being built with huge metal frames… think of how difficult it is to straighten a bent fork in your kitchen drawer is- then think of a car. So that’s why cars are constructed differently these days. My wife and I started this company 20 years ago with our life savings and have grown this dealership into the largest volume independent in the Country. This has happened for two reasons- caring about every customers happiness and selling cars for thousands below any other dealer. Thank you again for your business, we will make sure to take good care of you.
Sincerely,Mark Fischer- Owner
Reviewed Oct. 21, 2014
Very smooth, enjoyable experience. Floyd was super nice and helpful. Thank you.
Reviewed Oct. 21, 2014
Best car experience we've ever had. Kory Drotar, very information and personable.
Reviewed Oct. 21, 2014
Dan was very personable and helpful. He was upfront with everything and taught us a lot. Great experience overall.
Reviewed Oct. 21, 2014
It was a good experience. The salesman Edwin was very kind. I'd recommend Off Lease Only.
Reviewed Oct. 21, 2014
Wonderful experience, friendly associates that provided premier customer service. Very friendly atmosphere, would definitely suggest to others.
Reviewed Oct. 21, 2014
Awesome people! Awesome cars! Great prices!
Reviewed Oct. 21, 2014
Everyone was really really nice and amazingly helpful and thorough, yet no delays whatsoever. What a really nice experience and we bought the car. We left extremely happy.
Reviewed Oct. 21, 2014
All very good and seller (Charles **), happy with the purchase of our car. All are very professional and quick in transaction. All ok!
Reviewed Oct. 21, 2014
Great service - Edwin helped me with 3 test drive SUVs - Hyundai sonata, Tucson and the jeep Cherokee before coming down. I decided on the Santa Fe but the comfort with the jeep SOLD ME. Thank you Off Lease Only.
Reviewed Oct. 21, 2014
Great experience. Staff was extremely attentive and great to work with. Will definitely recommend your business to friends and family.
Reviewed Oct. 21, 2014
Ralph ** did an outstanding job of showing, explaining and making this buying experience an incredible one. Great customer service. Thanks.
Reviewed Oct. 21, 2014
Jerry was very patient with me and I appreciate that! He took his time and listened to what I wanted in a car. More importantly he wanted to make sure I was happy.
Reviewed Oct. 21, 2014
I was pleased with the way I was treated. Everyone was very nice and the process was lengthy but necessary. In the end got my Hyundai Genesis.
Reviewed Oct. 21, 2014
My experience was overall great. The salesman was very helpful, knowledgeable, kind, and provided great service. Finance also was good - work with payment and I am walking out feeling satisfied.
Reviewed Oct. 21, 2014
Ralph was good, he was helpful. I came two times and it was great. Website was user-friendly and carfax to cars were all explain to me. I will refer Ralph to others. The car is mine.
Reviewed Oct. 21, 2014
Ben was very helpful, kind, answered me all my questions without hesitation. Coming for exactly the business. Great person and salesperson, great experience.
Reviewed Oct. 21, 2014
Jerry was awesome! Test drive went very well. Jerry offered to come with us due to us not being familiar with the area, which I thought was great as well. Dorwin was very friendly and staff was helpful. Overall it was a great experience.
Reviewed Oct. 21, 2014
Our Salesperson made us feel welcomed from the moment we walked in. He was very pleasant and patient with us. Staff was amazing. He did not pressure us in any way. We trusted his judgment and advice. We loved our new vehicle and enjoyed the time spent here at Off Lease Only. We would recommend our family and friends.
Reviewed Oct. 21, 2014
I was excited about finding a new car ad. I came here and within five minutes I found the car that I fell in love with. I got helped right away, customer service was excellent.
Reviewed Oct. 21, 2014
Very friendly and patient! Great experience, can't wait to drive off with my new car!!!
Reviewed Oct. 21, 2014
Great, bought a dodge challenger. Very easy simple, genuine service. I would recommend to friends and family.
Reviewed Oct. 21, 2014
It all started with Carlos. He was great, gave all the necessary information and made my experience awesome. Fast, easy and great customer service.
Reviewed Oct. 20, 2014
All the salespeople were very nice and courteous. They were so helpful and went out of their way explain the process and to make the entire experience pleasant. I really appreciate all they did to get me the vehicle I wanted.
Reviewed Oct. 20, 2014
You guys put great attention to your customers. Big place, nice cars, low prices - very important. Ivan was very helpful to the last minute. Very nice to do business with - I recommend him and Off Lease Only to anyone.
Reviewed Oct. 20, 2014
Willy was confident, kind and knowledgeable. He was easy to do business with. I would recommend him to others. Off Lease Only is the place to be, they have great customer service and all the lot is well organized. I enjoyed my time here and if God helps we will be here for a second purchase. Thank you for the great time.
Reviewed Oct. 20, 2014
Rodney is professional and courteous and provided us with excellent customer service. Very helpful with trying to get us a good deal, very patient.
Reviewed Oct. 20, 2014
Everyone is always friendly and helpful. We have bought three cars already from your dealership and have been satisfied each time.
Reviewed Oct. 20, 2014
Very friendly environment and staff. I mean everyone is super nice. The process, even though there is a lot of customers, it's pretty well organized. Abner ** is super friendly. I look forward to coming back to purchase me and my son a car at your business. My experience was an excellent one.
Updated review: Oct. 9, 2014
We spoke with the out of state sales manager again and he has assured us that the situation that occurred is not how they normally conduct business. The sales person that we dealt with has been let go for various reasons and although I feel slightly bad that he was fired, I am glad that someone else will not have to go through the scenario that I did because of his carelessness. It does seem that the sales manager is going out of his way to fix the problem, so far as telling me they would take the car back with no problems. I'm glad they're able to help me out because this has been an extremely stressful experience.
Original Review: Oct. 8, 2014
I live in Maryland and had been researching cars at Offlease.com before flying down there to make a purchase. I had to take off 2 days of work, and spend roughly $500 for flight, hotel and rental car for me and 2 of my friends to go down there. I thought it would be a simple process since they are one of the biggest dealers in the country. However, this is probably by far the most disorganized, confusing and worst car buying experience I have EVER had!
When we entered the showroom/lobby/office area we were surprised by the amount of chaos and disorganization everywhere. We had to walk around aimlessly for almost 5 minutes trying to figure out what was going on. Not one employee stopped to ask if we needed assistance, we had to ask 2 different people where we could find Out of State sales and Jacob **. Also if they are as big and great as they claim to be, then they can afford to build a bigger better and not so moldy/musty smelling building to conduct business in.
We ended up having to wait for almost 15 minutes for Jacob to find a golf cart to drive us around the lot to look at the cars. Jacob took us to the section of the lot where the Ford Fusions were located, as I had told him this was my first choice. He unlocked the vehicle and that was about it, he never bothered to go through and explain even one of the features of the car. Shortly after I mention that my second choice was a Hyundai Sonata, so he walked us over to where they were. Although he mentioned a couple of features between the different models available, he spent very little time with us quickly taking the golf cart to go back inside, leaving us alone out on the lot for almost 35 minutes in the 106 heat.
After tracking down and waiting more than 10 minutes to speak with him, I informed Jacob that I had decided to test drive the Ford Fusion. We ended up waiting almost 30 minutes for him to locate a license plate that could be placed on the vehicle for the drive. He then had me sign some version of a release form for the test drive, without clarifying exactly what I was signing, except to say that if you break it, you buy it and never gave me a copy of this either.
After the test drive I decided to purchase the car, which is when things became even more chaotic and disorganized. I asked for an estimated guess for about how much I would be paying for the car and what my APR would be, but was told by both Jacob and Steve that the specifics of the sales transaction, such as what my APR would be and the total amount to be financed, would be provided to me after I handed over the down payment and proof of insurance. When we spoke to Jacob on the phone before we came to Miami, he assured us that I would not have an APR higher than 17%. After my friend explained this twice to Steve he finally relented and told me I was safe with that number. Not what the actual number would be specifically, which he knew because I had already been approved for financing, but just that I was in the same ballpark. It was like pulling teeth just to get some basic information that they already knew.
While we were talking to Steve my friend asked him about a couple of cars that were slightly less expensive in an area of the lot that we hadn't been to since my friend had become sunburned and was on the verge of a heatstroke because of the heat outside. Steve explained to him that the cars in that area were no longer for sale but already sold and were being prepped for the buyers. Yet when he looked on their own website my friend found 22 of those cars still available for sale. Obviously some sort of tactic to either woo in potential customers from online or to get you to buy the more expensive one if they feel like they can gauge you for it.
While looking over the Carfax history report, my friend noticed the car had been in a previous accident. However, Jacob led us to believe that it was a minor accident and nothing serious. What he failed to mention was that it was actually a serious enough accident that there is visible structural damage to the vehicle (I took it to a Ford dealer who showed it to me), which is not listed on the Carfax history report. The hold day took forever to get things done. The entire process from start to finish (arriving at the dealership, through driving away with the car) was like a turtle walking through molasses, yet I was definitely rushed through the signing of the paperwork portion at the end of the night. My friends and I ended up spending just over 7 hours at the dealership, with not much to show for it at this point except a car that obviously isn't safe for me and my 2 young children to be in.
Although a friendly, funny and semi helpful guy, ** the business manager that we dealt with did not fully explain all of the pricing of the vehicle, i.e., their price of the car is only $15,999; the amount financed was $16,812; total of payments was $23,936; and the total sale price including down payment was $29,136. I understood none of these payments or how the totals came to be, nor were they EVER explained to me.
Please explain to me how, if I give you $5,200 as a down payment for a $15,999 car, you tell me that I will be financing $16,812 and then I end up having to pay almost $30,000 for a car that was in a serious enough accident to cause structural damage and only cost $27,700 when it was brand new? I believe that because they knew I was there for a limited time they pressured me into buying this car, because I definitely felt backed in a corner. I did notice throughout my time there that everyone else seemed to be having very similar problems as well, so it seems that they designed it to be that way.
Just some of the problems that I noticed, and my local Ford dealership found with the 2013 Ford Fusion SE that I bought include but is not limited to:
Front grill not attached properly, visibly loose in Offlease photosFront right (passenger side) fog lamp housing cover not properly attached
Front right (passenger side) headlight not completely secured to vehicle
Driver door frame has several dents from the previous accident visible
Driver's side rear passenger door has a visible dent on the mid-beam part of the body/frame between the 2 doors
The molding on the bottom of the car under both of the driver's side doors is clearly loose and not properly secured
There are dents on the body/frame behind the molding on the driver's side door
The bottom molding was damaged in the previous accident and replaced, however the rubber weather stripping was not replaced and air/wind noise can be clearly heard inside the passenger compartment
Driver's door was not properly aligned when it was repaired after the accident and is visibly out of place
Drivers side rear passenger door is clearly misaligned, and opens in a downward slope
A plastic piece of the outer driver's door/window is coming off
Driver door controls not working/working intermittently
The vehicle sustained weather/water damage from Copar Auto Auction at their Central Florida location clearly visible in their own documented photos
The ford symbol/icon is missing from the rear wheel on the driver’s side, it was however there during the time Offlease had possession of the car as documented by their own photos
The antenna located on the roof toward the rear is broken and or loose, however according to Offlease’s own photos it was previously ok during their possession
A small part that fits behind the door handle on the driver’s door is missing, however according to their own photos it was there before we even looked at it
Right side Rear passenger door speaker not working
Letters U and I missing from the Fusion name plate on trunk lid of the car, when in fact they are clearly visible in the photos taken by Offlease
Front drivers side fender completely redone in body plastic
Driver door completely redone in body plastic
Rear bumper slightly misaligned and not properly attached
In the beginning of this ordeal Jacob told us that ALL of the vehicles sold by Offlease are inspected thoroughly before being offered for sale. If however this was the case, then legally speaking according to Florida Statute 501 PART VI - UNFAIR OR DECEPTIVE ACTS OR PRACTICES; VEHICLES (501.975, 501.976), Offlease willingly broke Florida law. The Ford body shop technician was able to point out the structural damage to me without removing any exterior pieces, or putting it up on a lift so any good technician or mechanic doing even just a general safety of the vehicle would notice this.
I definitely feel it was dishonest and extremely misleading of Jacob to tell me that I could return the vehicle for whatever reason within 30 days knowing full well that I would be driving the car back to where I live in Maryland, thereby voiding the return policy’s 1000 mile limit (which as far as I have seen is only available on their website in small print).
Also when looking up the vehicle/title online I was confused to find out that there was a lien on the car. So I called the Florida DMV to confirm what I had found. It turned out that I had not been mistaken and that there was in fact a lien still on the vehicle. The lien was from when it was originally purchased and it still had not been removed, so essentially according to the state of Florida Offlease just sold me a car that they were not legally allowed to sell.
I have contacted them twice and was shuffled around when I asked to speak to someone. I finally got in touch with ** who I did all the paperwork with and after spending a few minutes explaining everything he actually used the phrase “we’re not liable because you signed a piece of paper.” Seriously!!! Are you ** kidding me?!?! Your salesman deliberately omitted the fact that the vehicle had structural damage. You guys do inspections on all your cars? Any good mechanic or car tech would easily be able to see the damage. Anyway during our conversation ** put me on speaker phone to let other people hear what I was saying, and I know this because I could clearly hear them.
** informed me that he couldn't do anything since I wanted to return it, because he doesn't deal with that he just does the paperwork, but that he would have ** (Out of State Sales Manager) get in touch with me in a few minutes that was several hours ago. You would think that a customer calls and mentions that the vehicle you just sold them a few days ago has unreported and illegally undisclosed structural damage, that they might oh I dunno make it a bit of a priority for safety reasons to fix the problem ASAP. Apparently not.... So 5 hours later and ** finally calls me back only to basically tell me the same thing that ** told me “we did our due diligence in telling you about the car, anyway you signed the paper so we're not liable.”
That’s ok, you guys can conduct all the shady business you want, you already have 53 consumer complaints against you since January with the Florida Department of Consumer Services, and I’ll be adding one more in a few minutes. I’ll also be filing a complaint against you with the Florida Attorney General’s Office for violating Florida Statute 501 - Consumer Protection - PART VI - UNFAIR OR DECEPTIVE ACTS OR PRACTICES; VEHICLES (501.975, 501.976), also with The Florida Department of Highway Safety and Motor Vehicles Inspectors Office, as well as the Better Business Bureau. Have a nice day!
Reviewed Oct. 6, 2014
The location was really big, plenty of vehicles to choose from. I was really hungry and thirsty and was able to get food. The sales people are not pushy, they allow the cars to sell themselves.
Reviewed Oct. 6, 2014
My experience at Off Lease Miami was very good. The atmosphere was very welcoming and Dashira was very helpful. Moe was understanding and working hard to get the deal done. I appreciate the customer service of the staff!
Reviewed Oct. 6, 2014
Well, what can I say. I made the best decision ever walking in to Off Lease Only today. A friendly environment. Dashira is very friendly and made me feel like I was at the right place. My salesperson Ray, helped me with my car and now I'm driving exactly what I wanted.
Reviewed Oct. 6, 2014
My experience was great. Had a lot of fun talking to Dashira. She was very helpful and Johanna was very friendly and guided me to the right car at the right price!
Reviewed Oct. 6, 2014
Incredible, I got there, as soon as I came through the door a very nice and polite young lady named Dashira said welcome and tended to me. Pointed me in the right direction and that's when Kenny came into the picture! He helped me make up my mind between a couple of choice and at the end of the day thanks to his help I'm leaving with the car I was suppose to have! Thank you so much Dashira and Kenny - great job.
Reviewed Oct. 6, 2014
The staff who attended to us was efficient and friendly. Gave us plenty of time to choose what we wanted and vehicles were at excellent prices. And they had all kinds of cars and a lot of very nice ones. Excellent service that is only from Off Lease Only.
Reviewed Oct. 6, 2014
Had a good time at Off Lease Only. Ivan helped me find the car that fit my budget best! Dashira was awesome very helpful and nice. Made me feel very comfortable! Thank you so much to everyone that helped.
Reviewed Oct. 6, 2014
I loved my experience here at Off Lease Only. Everyone was so nice and very resourceful. Whatever I needed something they always has the answer, especially my salesmen. I would love to get a car here. For future reference and definitely would recommend my friends and family to come to Off Lease Only.
Reviewed Oct. 6, 2014
He was able to give us an opportunity to be in charge of our choices and guide us to what would be suitable in the range of warranty. He was such a calm and understanding. I felt comfortable with and can't wait to recommend him. Will recommend Off Lease Only to my friends and family. Dashira is also a helpful person with a great personality and had a nice conversation. Off Lease has hit gold with these two outstanding customer care. I love my new car!
Reviewed Oct. 6, 2014
Our first experience with Off Lease Only, the people were super friendly and helpful. The process was very stress free and like the poster says. The price on the car was better than any other dealer on the area by far. We were happy, we will be back.
Reviewed Oct. 6, 2014
Very nice, knows his stuff. Tried really hard to get me in a car. Explained all the steps and process to me very well, although I was unable to buy today. I will be back to purchase with Frank. Very nice guy! Assets to company.
Reviewed Oct. 6, 2014
This is the third vehicle we have purchased and everyone here has been very helpful. Staff is wonderful and the deals are amazing. I would recommend Off Lease Only to anyone interested in buying a car and saving money.
Reviewed Oct. 6, 2014
Frank made our experience at Off Lease Only really pleasant. He was helpful, patient and didn't have any problem in showing off different cars until he finally decided for one.
Reviewed Oct. 3, 2014
Frank is very professional and considerate... Great Buyers experience. Dashira has been extremely nice, courteous and hospitable… Great Personality and professional.
Reviewed Oct. 3, 2014
AMAZING!!!! I wouldn't want it better. I don't even care if he says no to me, I know he is doing the best he can. Thank you Off Lease for a wonderful experience.
Reviewed Oct. 3, 2014
Mike was very patient, not pushy at all. He made me feel very good about buying the vehicle. The finance person understood my financing need and worked with me to finalize the purchase. The young lady working on the floor was super nice!!! Big thanks to everyone.
Reviewed Oct. 1, 2014
Very good service, the employees have very good communication with the customers. Give a lot of details of what exactly we were looking for. Very helpful. In the other hand car prices are very affordable and also great financing. It really makes you want to come back for another purchase due to the great service and prices!
Reviewed Oct. 1, 2014
We had a good experience, good attention, also yessica gave me coffee and was very attentive throughout the whole process!
Reviewed Sept. 30, 2014
Awesome! The best! Yessica Helped me find the car in the website and Manuel was an excellent salesperson! Love my new car!
Reviewed Sept. 30, 2014
It was great! I love my car and the services were awesome, especially Robert and Yessica they both greeted as I walked in the door! Robert was extremely patient and helpful!
Reviewed Sept. 30, 2014
My experience was very good. I love my car and will definitely be back. Yessica helped me find the right sales person and even gave me coffee! Definitely recommend Off Lease Only!
Reviewed Sept. 30, 2014
Walked in and Walked out with a new car. Loved the car, great people great car, great prices. Thank you Off Lease Only! I definitely recommend this place to everyone!
Reviewed Sept. 30, 2014
Darien is awesome and he deserves a raise! Great service overall and the prices are unbeatable! Best car buying experience yet!
Reviewed Sept. 30, 2014
Excellent service, very kind salesperson. They give solutions to every problem concerning finance and payment. Always asking how I was doing, and Yessica even gave me coffee! Thank you!
Reviewed Sept. 30, 2014
Very courteous employees. Good selection on cars, good prices. Need bigger offices but Andy was great, he helped us find our car between thousands of amazing cars. Thank you all for the great experience!
Reviewed Sept. 30, 2014
Good Service, I really enjoyed the time I spent at Off Lease Only! Danielle was on point with all the instructions about the car and the greeters always asking for coffee and making sure we were good!
Reviewed Sept. 30, 2014
Very nice and clean environment, big selection of cars. Courteous employees. Attention to customers is very good, they served donuts and even gave us coffee and chocolate, the process was also very easy and fast!
Reviewed Sept. 30, 2014
We were sent down from the lake worth location. Ray is very knowledgeable and certainly helped enormously. Keep up the good work Ray!
Reviewed Sept. 30, 2014
Felt very comfortable with service, simple and not a hassle. Overall very quick and straight to the point. They have a lot of variety as well!
Reviewed Sept. 30, 2014
Overall great experience, enjoyed the selection of cars! Abner was very nice, friendly and very helpful. Gave us details about everything. Definitely will return to Off Lease Only for another car!
Reviewed Sept. 30, 2014
It was an excellent experience. The staff is very friendly. The quality of the cars is excellent and the customer care is the best of all dealers in Florida!
Reviewed Sept. 30, 2014
Everyone was very friendly and attentive. The staff made sure we were comfortable.
Reviewed Sept. 30, 2014
First time ever financing a used car. The experience was easy. No pressure!! Very fast financing, very pleased with the service.
Reviewed Sept. 30, 2014
Came here with low hopes of getting approved and Michael ** went above and beyond. We got the best price and awesome Hyundai Sonata.
Reviewed Sept. 30, 2014
We went to Off Lease Only and while looking through the car selections we fell in love with a BMW 5 series that we saw online. Our salesperson, Danny said that the car was sold. We ended up purchasing another vehicle because we are in need of one but the next day I saw the same BMW that we originally wanted still listed. We spoke to several different people who said that the car was available for sale but Danny consistently blocked us from seeing the car and in the process told the other sellers to not show it to us. The salesperson Danny is a liar and if you go to Off Lease make sure you request to not get Danny. I am very disappointed that we did not get out first choice because of shady selling practices. Robert, the finance manager was the only person there that I would deal with again.
Reviewed Sept. 29, 2014
Although you may be getting a good deal in buying a used car, the buying practices for trade in is insulting to say the least. They offer me $2k on a 2006 MB, which I drove to Carmax and got $6k. Worst thing was listening to Sales Mgr (Jim) trying to justify the offer, I felt I had a "dumber" sign over my head or something. With the fact that I was buying a high end car for $50k and was treated like that was absolutely ridiculous. But I am sure there is people that fall for that, as I saw other offers for trade in at the same rate being given to other customers on the floor. I told Jim straight up that I would rather hear that they do not buy trade ins than to be extended such a ridiculous offer, which ticked me off so badly I almost gave up buying the $50k car out of pure principle. Finally I buy the $50k car, and did my trade in at Carmax, where I was treated with much greater respect.
However, 1 week later after I purchase the car, I get the warranty policy on the mail, and it was done incorrectly as the agent at Off Lease Only book the policy as a NEW car (something that they even sell it) and the warranty policy was written to end of 50k miles, which is the same of the manufacturer warranty that automatically comes with the car. Not sure how they could possibly make such a mistake, but I guess they must have seen the same sign on top of my head that Jim saw (the trade in guy). So now I call them to correct the warranty mistake, and much different than the prompt attention you get when buying a car, I landed on a voice mail and god knows if anyone will address it any time soon. I will keep my fingers crossed, and my lawyer's phone number on speed dial.
I am the owner and was upset to hear what happened to you. I am not sure how Jim would have appraised your vehicle as he is just a floor manager and does not appraise cars? Did you tell anyone you had an offer from CarMax? We can usually always match their offer and always pay fair market value for all trades. I do apologize for the stress, but I am glad that you got what you wanted for it. I am also happy you did not buy from them as they charge full retail for the same cars that we sell for thousands less. I will make sure my finance director contacts you to correct the error on your warranty asap. I started this company with 2 cars and we are now the largest independent used car dealer in the country. This has happened for two reasons- caring about each and every customer and selling cars for thousands less than every other dealer. Again, I personally apologize for the inconvenience and appreciate you as my customer and appreciate your business. Please email me back with your contact info so I can have my team help you right away. My personal email is Mark@OffleaseOnly.com.
Sincerely,
Mark Fischer
Owner & CEO
Off Lease Only Inc
Boats Direct USA
www.offleaseonly.com
Reviewed Sept. 28, 2014
We had a good experience, good attention. Also Yessica gave me coffee and was very attentive throughout the whole process!
Reviewed Sept. 28, 2014
It was great! I would Buy another car from here. The process was great and a huge selection of cars to choose from. Paulino was great and very patient!
Reviewed Sept. 28, 2014
They have been very kind and patient with clear explanations and great treatment. They are not pushy unlike other dealers. We had time to look without obligation.
Reviewed Sept. 28, 2014
Very helpful, the food was great. The staff is very attentive with customers and my favorite part was the huge lot with such a big selection to choose from! It was extremely busy but overall experience was great.
Reviewed Sept. 28, 2014
Really a good experience. I would come back to buy another car, and I definitely recommend this place to anybody that's in the market for a used car!
Reviewed Sept. 28, 2014
Well, besides all the eating we did, we had a great time in this amazing place. Since we came in, everyone has treated us like royalty, great customer service. Most definitely will be back for a second car! Mike was great. He is very nice. Thank you!!!
Reviewed Sept. 28, 2014
A day I will never forget! Everyone was great and I would buy another car here for sure! The help was great and Yessica was great as well. She helped me as much as Andy. He was great. He explained everything in great detail!
Reviewed Sept. 28, 2014
Tons of options, high quality vehicles, friendly staff, amazing prices. No other place to buy cars! Off Lease Only highly recommended!
Reviewed Sept. 28, 2014
I enjoyed not being hassled and being able to search for a vehicle on the website with a free Carfax. The test drive mileage and time was adequate. The process was a little long. But overall I think the service was great!
Reviewed Sept. 24, 2014
Very pleasant experience. Danny welcome me, Made the entire process easy. He helped me find the vehicle and arrange financing options. He was very helpful, during the entire experience. I definitely recommend to a future customer.
Reviewed Sept. 22, 2014
My sales person was very helpful and courteous, made the process easy and simple.
Reviewed Sept. 22, 2014
Amazing experience with Off Lease Only, great customer service!!!
Reviewed Sept. 22, 2014
Professional, courteous and efficient. The car was in good condition it was silver too.
Reviewed Sept. 22, 2014
Awesome, came back for more cars and to see Jaime.
Reviewed Sept. 22, 2014
Great cars, too much time in the process. The sale person was great and the staff did a great job.
Reviewed Sept. 22, 2014
It was pleasant, salesman was not pushy and I knew what I wanted and didn't need too much help. Great. If there is only one thing I would improve is speed of the buying process.
Reviewed Sept. 22, 2014
I had a good experience at Off Lease Only. Everyone was very helpful and willing to get me into the vehicle that I liked.
Reviewed Sept. 22, 2014
Quick service - efficient. Finally someone who knows what they are doing. Great service. Thank you.
Reviewed Sept. 22, 2014
Everyone treated me great! Very good experience! Monty and Jerry were very helpful and willing to do everything to help the process go smoothly. Very grateful to the service to received.
Reviewed Sept. 22, 2014
Start with exceptional. Everyone we dealt with was professional, respectful, helped us find the car that we wanted, never pushed us to do anything we didn't want to do. Kory ** - He never stopped trying finding our requests, he always delivered what we asked for. 5 stars all the way!! Exceptional service!! David (9lives) ** - Capable and very professional above all friendly. Everything was thoroughly explained and the whole process was painless. Best car buying experience I ever had, everyone I will have to tell them about "Offlease" I will recommend this place and Kory as their sales person.
Reviewed Sept. 22, 2014
The best!!! I have had a very good time with your staff and your awesome experience that you provided for your customers and love my CC Sport we bought from you guys!!
Reviewed Sept. 22, 2014
I liked the professionalism that Rafeal and the staff at Offleaseonly provided. They made buying a car an easy process. Thank you for a good experience.
Reviewed Sept. 20, 2014
My experience with the salesman (Jaime **) is the best. Visited the dealership 2 times. Was very proper, friendly, attentive, responsible, knowledgeable. From the 1st visit to the next to continue my paperwork.
Reviewed Sept. 20, 2014
Bret was helpful. It did take a long time bring up the cars but it was perfect Mercedes Ml350 we bought.
Reviewed Sept. 20, 2014
The salesperson Kory was great. Everyone was nice and friendly. Great prices and atmosphere. Couldn't be happier. We are buying a Nissan Rogue and best thing was to come here.
Reviewed Sept. 20, 2014
Great atmosphere, here at Off Lease Only Great service, awesome staff, nice salesman but lengthly to get car. Over all good.
Reviewed Sept. 20, 2014
Experience so far has been very good. Joe was very professional in answering all my questions to this point and very helpful with finding insurance for the vehicle. Overall a pleasant experience.
Reviewed Sept. 20, 2014
As usual we have been treated like royalty! We will purchase and recommend this place to anyone who asks! The personal service of the customer service representative (greeter) has been a joy; but please - no more cappuccino!
Reviewed Sept. 20, 2014
Car complete and has all including the tv's and other things, amenities for the family, so we were happy.
Reviewed Sept. 18, 2014
The salesman was great and honest, great personality. The staff overall is the best, everyone was nice and friendly. I would recommend my family and friends. The only problem I experienced was the (waiting period).
Reviewed Sept. 18, 2014
This was a good experience. It's very quick, everyone who works here is nice. They make me feel comfortable about buying a car, They don't pressure you or anything. They worked with me very well. Thanks. Dashira is also a good greeter, very nice attitude, very good customer service. Every question I had, she was right on it.
Reviewed Sept. 18, 2014
This is my second time here and the gentleman by the name of Kenny was very helpful. Hardworking and dedicated to providing the best customer service he can. Even on his day off, he was doing his best to help us. Told us to call him and he will come in on his day off.
Reviewed Sept. 18, 2014
I love this place. As soon as I came through the door, Kenneth was right there asking "do I need help." Prices are awesome, variety of cars. With this place I will have no problem sharing my experience and telling everyone. Now I know to shop here.
Reviewed Sept. 18, 2014
Everything went very well. Haven't gone into financing yet but the hospitality and the customer service was great. Ridel was one of a kind salesman, really helped me pick out the car I needed.
Reviewed Sept. 18, 2014
I test drove 5 Cars and picked the morano. My salesperson was efficient and personable, I greatly appreciated all the help. Have a great Day & Thank you.
Reviewed Sept. 18, 2014
Joe was great. He was prompt helpful very informative. We never felt rushed or pressured. Great and painless car-buying experience.
Reviewed Sept. 18, 2014
Excellent service all around! From the moment we walked through the door. I would recommend this to all my friends and family.
Reviewed Sept. 18, 2014
It was good experience - no pressure from sales. Kia Soul 2012 is what I am buying! Danny answer all my questions and Off Lease Only associate took fantastic care of us. Everyone was good and financial was great. Coming back anytime to Off Lease Only.
Reviewed Sept. 18, 2014
Excellent great prices are unbelievable. Selection is incomparable. We had so much to choose from. We finally are taking an Audi A4 for the awesome low prices and miles.
Reviewed Sept. 18, 2014
Ralph ** is far the best car salesperson I've dealt with in my 45 years of years. Great style, personality and approach, well done Ralph.
Reviewed Sept. 18, 2014
Bought a Nissan Altima. Explained everything very well. So far so good. Good deal for the loan.
Reviewed Sept. 15, 2014
I purchased a 2012 Mercedes GLK 350 on Saturday 9/6. Drove in from Lakeland to Lake Worth. The process to finalize paperwork took over four hours. When I test drove the vehicle there were several warning/status reports including washer fluid being low. I asked them to make sure this was taken care of because I had to drive over three back to Lakeland at 9 in the evening. They brought the vehicle to me after "prepping" it. The notice indicator light was still on. The salesman brought it to the back and came back and said that there was a crack in the washer fluid box so they couldn't fill it. Also, several exterior bulbs were not working and they could not replace them. I took the vehicle on Tuesday to local Mercedes dealer to have oil changed as a baseline and they called me to inform me that the vehicle had over 5k worth of damage to the underside (front impact) which pushed everything and cracked the washer box.
I called Off Lease and they said they would take it back. I asked to be reimbursed for the work I had done and I was told that they would have to check with the COO who I had been dealing with. When they brought my trade in back... the panel with the air bag switches and lights was hanging down. Not to mention seven hours of driving (gas) and returning the car in better condition than I received it... very disappointing. Then to add insult to injury this COO sends texts that were totally inappropriate. The customer service department called right after one of his texts and I have yet to hear back from them. The finance man (cash deal) was very polite as was the floor manager that evening and both were surprised that I was not being reimbursed. Mr. **, I own my own business and this is not how you grow a new market.
Hi Gisele,
I am the owner and this is not acceptable. I had heard there was an issue with the car and we took it back. Of course we would not want any customer to be unhappy. I was wondering why you did not just switch cars for a different one? In any case please submit any bills you have from this and I will make sure you are reimbursed. I apologize for the inconvenience. I am not sure how this car was missed in check in, but it has been sent back so no one else will have this issue. Please contact me directly at mark@offleaseonly.com. I really do appreciate and value you as my customer.Sincerely,
Mark Fischer- Owner
Reviewed Sept. 1, 2014
I was very excited when I saw all the prices online for what I thought were great. I called Paulino, he knew I had a 6 hour round trip to see a car, white Range Rover. He never even double checked anything. Never even looked at the car before I got there. Car had a check engine light on and then another service engine failure came on during the test drive. I asked him why he would have me drive six hours, and a very expensive car with the check engine light on and he can't even tell me why. Who wants to buy a very expensive Range Rover with all the service lights on.
He showed no empathy and told me that he sold 45 cars last month basically alluding that customers are numbers. Not caring I had wasted six hours of my time and money for tolls and gas. When you walk into the main room there's probably 50 people in there so loud - very hard to get anybody to work with you. Although the prices are good I feel like they are trying to mask all the issues with the cars which is why the original dealership didn't want to keep them. I also believe they have some system going where Off Lease sends their cars to get checked out they all work together.
I knew my car has been serviced in in Miami due to the Carfax. So I called the garage they told me it was a great car in great shape with no issues except needed 2 new tires. (I confirmed it was right car because he told me year and exact miles.) When I got there the tires were completely fine no new tires were needed, but a service engine light was on. I believe Off Lease works together with the garages they send business too is to help sell cars to unsuspecting people. If it seems too good to be true it probably is!
Hi there what you are saying is simply not true as for paulino not checking the car in advance for you that is not acceptable and he will be reprimanded. As for our vehicles I started this company with 2 cars and my life savings and have grown to the largest independent used car dealer in the country over the last 20 years. I personally buy all of the inventory directly from the leasing companies when they come off lease. I also personally price these vehicles thousands below retail with very little mark up usually only a few hundred dollars profit. We now stock over 2000 vehicles so not sure why you could not pick a different one? These vehicles are 1 owner previously leased vevicles not vehicles some other dealer did not want all dealers must buy their cars the same way we do . The reason for our success is selling cars thousands below everyone else not charging dealer fees and caring about each and every customer. We were extremely busy last month selling over 2000 cars which is about 10 times the amount of cars any other dealer sells in a month. We also do get our vehicles serviced when they come in as most are under factory warranty so if there are any issues they are taken care of usually in advance. I would like to reimburse you for your wasted trip and was wondering if you had spoken to a manager while you were there to see what could be done about the service engine light? Usually that is a very minor problem and would be covered by factory warranty. Please feel free to contact me directly to discuss this further at mark@offleaseonly.com
I do appreciate you as a potential customer and apologize for the inconvenience
Thanks
Mark Fischer-Owner
Reviewed Sept. 1, 2014
Fast, efficient, friendly. Carlos was very patient and understanding. Fiancé, I was in and out Off Lease - provided us with grill food and cold drinks while we waited. I love our car and can't wait to save gas.
Reviewed Sept. 1, 2014
This was the easy car buying experience ever. Brett was awesome and the staff.
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com