Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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Reviewed Feb. 4, 2017
The price that Off Lease gave me seemed good. I bought a 2016 Ford Expedition and financed it through them. They looked for the best rates and somebody who will approve you. It was a very good sales experience and I'd recommend them.
Dear Carlos,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 3, 2017
I had a BMW that I've had for 14 years. It was in great condition but being that old, there were some repairs that were going to have to be made some time this year. So, I decided it was time to make a change. My son who was helping me buy a new vehicle then knew someone who had gone to Off Lease Only. So we went there and I found what I was looking for. The deal was great and their sales rep was really good. He took care of us, answered all the questions we needed and gave us helpful hints on what to look for. I had a Lexus before and when we found the SUV, the color, everything just lined up. It was a deal ready to be made and I made it. I ended up purchasing a 2013 Lexus SUV.
Their finance rep was very charming, very cordial and he answered all our questions, and their financing process was very good. Overall, Off Lease has a vast selection, a good system and knowledgeable people who can guide through. So the end result is very pleasing. I had a very good experience with them and I've recommended them several times when people asked me where I bought my vehicle.
Dear Marilynn,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 2, 2017
I wanted to get a newer vehicle than I had and I heard Off Lease Only give good service at a good price. After visiting 2 other dealerships, I went to Off Lease Only and got an MKS Lincoln in December. They made the process of the financing very convenient for me and I had a sales person who was attentive and concerned about my concerns. The process was done in a timely manner.
Dear Robert,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 1, 2017
I’ve bought 2 cars from Off Lease Only, and they have one of the cheapest prices. Plus, the price that they post is what you pay. No negotiations, just fixed price. My most recent purchase was a Buick Encore about six months ago, and it is better compared to my last car because it's more economical in the fuel and is newer with more technology like Bluetooth etc.
I called them to find out if they actually had the car. Their rep sent me the pictures of the car but the one I requested was not the one that I ended up buying because it did not have a rear view camera. A week later, I found out with him about a different car that I saw. So, he sent me a picture and he said it was available. I drove the next day, checked the rest of the car, and he handed me off to the finance guy. While there, they replaced the tires and followed through that. I went looking for something particular and I found myself what I wanted. Overall, they're straightforward, smooth, simple, and I'm very happy with my experience with them.
Dear Ernesto,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Jan. 28, 2017
I got a 2016 Honda CRV from Off Lease Only Miami branch. I had a co-worker who had a relative who used to work there. The only good thing I experienced out there was with their salesman, Willy. He was really into it and he helped me a lot. He was walking around and had a lot of stuff to do, but he was taking care of me and I really appreciated that. Everything was fine until they took me across the street to the financing department.
I told them straight, "Listen, I am in the process of getting my car purchased back from Volkswagen. As soon as I get that money, I will pay the money entirely to the bank. So this vehicle is going to be paid off in a matter of three or four months." The guy in the finance department named Kevin seemed so interested in talking about stocks and all of a sudden he pulled out this paper, charged me, and made me sign for something called Vehicle Armour. When I went back to him three days later, he said that it was a protection that they put on the vehicle before rolling the car out of the dealership. I asked what kind of protection and he told me that they put something on the leather and something on the paint. I told him that my car doesn't even have leather. My car had a footprint on the fabric on the roof and that even wasn't removed from there.
He asked me why I didn't call back when I saw the footprint and I asked him why I would need to go back there after they charged me $1000 for some protection that I didn't even know what it was about. He told me that I already signed it and I had a copy, which I did not. He made me fall for it and willing to sign. In the end, I told him that it was no problem. They were taking $1000 this one last time, and I'll make sure that they never get it again. It's not going to be the first and the last car that I will buy in my lifetime and I will make sure that when I buy another car it's not going to be with them again.
Dear Rafael,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Willy, and we hope you felt like part of the family during your visit!
We’re really sorry to hear that you clearly did not get the level of service in our Finance Department that the owners started this company to provide, and would like to know more about it. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to discuss this matter on a more personal level. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends at Off Lease Only, we wish you many safe travels.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 27, 2017
I bought a 2016 Chrysler Town and Country on December 13th 2016 and was told I would have a title within two weeks. I've been calling almost daily inquiring about the status of my title and license plate. I paid extra to have an expedited title. I'm transferred from person to person every time I call. Everybody apologizes and says "your title and license plate is on its way, we're sending it via FEDEX". More time passes... no title... no license plate.
Now, for the last 2 weeks, I'm calling the title branch directly and speaking with Delana, **. She says my Title and license plate is going to be FedEx to the house THIS WEEK, no later than thursday. Thursday has come and went, no title, no license plate. So, I call back again and speak with Patrick, the Orlando manager, 561-222-2277. I still haven't received it. It's been over 45 days now. Patrick tells me tonight on the phone "I don't see any evidence of a FEDEX package or a title or a license plate and I'll send an email to the title department, Delana, to have her call you back." This company needs to be flagged, it's a bait and switch operation with promise of low priced car but they don't follow through with the documentation needed to finalize the sale. No titles and No license plate.
Dear Anthony,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
Thank you for bringing this matter to our attention. We’re happy to know that this problem has since been resolved. We apologize for any inconvenience you may have experienced.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
If you should have any lingering questions or concerns, please feel free to contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We wish you many safe travels in your new 2016 Chrysler Town and Country.
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners - Mark and Eileen Fischer
Updated review: Jan. 24, 2017
The finance manager called me, the general manager called me, the head of the customer server called me. WOW
They all got busy finding me a better rate (even though I don't have that great of a credit rating), then they restructured the loan for me.
I have never experienced this degree of customer service before. They all called to make sure that in the end, I was happy, and they did an outstanding job.
I really do recommend this company. They are genuinely concerned about customer satisfaction
I will never buy a car from anywhere else
Original Review: Jan. 3, 2017
READ THIS BEFORE YOU BUY AT OFF LEASE ONLY!!! My wife and I just bought a car at Off Lease Only. We paid THOUSANDS more than we should have!! Here's how we got screwed. And how you probably will too. Initially, we were attracted to Off Lease Only for the great prices, and that supposedly, there is no haggling with a car salesperson about the price. I would pay an extra thousand dollars for a car if I didn't have to haggle, argue, and in the end be screwed (taken advantage of), by a used car salesman. In the end I did have to haggle with a car salesperson (the Off Lease Only finance person). And I did get lied to, upsold, and screwed eventually. Read on.
While it seems that most of Off Lease Only cars are previously involved in accidents, we admired that they disclose this to you right up front (They also let you know right up front that they're not gonna give you ** for your car when you trade it in. But at least they're honest about beating you on that particular aspect). I got pre-qualified for financing through Capital One who told me my interest rate would be between 5.3 and 6.3 percent, depending on the length and amount financed. My wife and I found a car we liked, we test drove it, (although about 5 minutes into our test drive, they called and acted as though we had ran off with the car). I WOULD LIKE TO INTERJECT HERE. It seems to me that if you're going to purchase a car... A USED CAR... Probably a PREVIOUSLY WRECKED USED CAR... you should be able to check it out longer than 5 minutes to decide if you want it. But that's a whole another thing.
Back at Off Lease Only. Crowded, crazy, place. You'll see. Bring some food with you for God sake (We must have missed the hotdog day. We saw no food anywhere. We were starving by mid afternoon and they didn't even have a vending machine for snacks.) Anyway, we told Off Lease Only we wanted the car. Showed them the pre-qualification letter from Capital One. Emailed it to them so they could print it out for the finance person. Finally got to the Off Lease Only finance person who ALREADY HAD ADDED THOUSANDS IN EXTRA CHARGES TO OUR DEAL!!! First off, she told us that Capital One offered 7.7 percent financing, and that Ally financial had matched that offer, and that we should go with Ally. "Better company" she said.
I HAVE SINCE CALLED CAPITAL ONE AND THEY ASSURED ME THAT SHE LIED. Capital One asked me, "was it for a 2014 Acura?" In fact, yes it was. "We offered 6.18 percent for 72 months" Capital One said. The extra interest rate cost us about $1000. The unwanted GAP insurance another $900. The extended warranty/service contract $1888. A 10 year warranty that I neither wanted or needed, and yes, I told the Off Lease Only finance person I didn't want it. Several times. Eventually, she wore me down. I was hungry and tired and I signed and left in the car. After I arranged for insurance anyway. Now? After speaking with Capital One and looking over the loan papers it would seem that Off Lease Only lied, fleeced, screwed, and upsold us to the tune of about $4000 dollars (if you don't count the trade in beating we took). I thought they were supposed to be different!!
Just saying. Be prepared. Get financing up front. And don't let them lie about it (Capital One said call. Right there on the spot in the finance persons room). Don't buy into that on the spot extended warranty crap either (in MY opinion, IF you feel the need for an extended warranty, shop around for one. Best price, amount of deductible, etc). We have had our used Kia for almost 4 years. Never needed major mechanical repair. An Acura should be even more reliable than a KIA. So... why would I want or need a ten year service contract? What makes anyone think I'm keeping a car for 10 years? GAP insurance covers how much more is owed on the loan than what the car is actually worth. The reason our loan was out of synch with the value of the car was all the add on crap the Finance Person added into the loan BEFORE we even got in the room.
Dear Kelly,
Sorry for the delay in responding back to your additional comments. We just became aware of them. Thank you so much for your business! We really do take your comments seriously and need to know when things don’t go as they should, so we have the opportunity to make things right.
We’re so glad to know that everything worked out on your behalf, and hope that you always feel like part of the family during your visits. It’s great to know that you would recommend us. We can’t ask for better feedback then that.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends at Off Lease Only, we wish you many safe travels in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 3, 2016
Hats off to Scott ** and the entire staff at the Orlando location. My son is in Orlando for a college internship and needed to replace his car. To say that I wasn't happy about the idea of him shopping for a car while I'm 1200 miles away is an understatement. Needless to say, I had nothing to worry about. My son got a great car far below book value and he drove it away the same day, despite the NY registration. Can't recommend these guys highly enough. In fact, when it comes time for me to purchase my next vehicle I will be flying down to Orlando and driving it back to NY.
Dear Marion,
What an enjoyable review to read! It is reassuring to know that Scott, provided your son with a hassle-free and welcoming shopping experience. Off Lease Only primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. We happy to hear that your son left our dealership feeling confident about his purchase. We are grateful to know that you will be considering us for the next purchase of your car. Don’t hesitate to call or stop in if you should have any additional questions or concerns.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 1, 2016
Somebody rear ended my car causing me to get a new car. My brother told me about Off Lease Only and he heard that they have very good ratings. So I went there, checked the company out, and I was happy with the experience except for the financing which took a long time. Also, their system was down, which isn't Off Lease's fault, but I had a tag ready to put on to the car but they had to issue a temp tag so that cost me an extra $60. Nevertheless, the interactions with the sales representative were all positive. He wasn't pushy and just presented all the information that we needed to make a decision. I would recommend Off Lease and won't choose somebody else when purchasing a car.
Dear Adrian,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 850 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed Nov. 26, 2016
I co-signed for one of my sisters and she was supposed to be the primary applicant. Without my permission, Off Lease Only put me as a primary applicant and all the bills are coming to my house. And even the coupon for the first payment came to my house and it is not my sister's name there. She is the one who is paying on that. The financing department plays the game and it's illegal to do that. They shouldn't have done that. But the salesperson was nice and treated us very well.
Dear Tinu,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with your salesperson’s service, and we really hope that you felt like part of the family during your visit.We’re disappointed to hear about the experience you had with our finance department. Who was your finance manager? Did they fail to explain to you what you were signing? We would like to reach out to you and discuss this matter further, on a more personal level. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she’s unable to reach you, please contact her, toll free, at 1-855-794-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 24, 2016
The experience with the employees that work at Off Lease were good, but I'm not too happy with the experience with the car itself. Within a week of me having the car, there were issues with it that I was not aware of. I asked their rep Alex two questions prior to me purchasing the vehicle. One was how good were the tires, and two was when's the last time the car had its oil changed. Since the car is fairly new, it only had 27,000 on it. He told me that the tires were still good and that they keep their car's maintenance so the oil change is up-to-date. However, there should be a sticker on the car to let me know when was the last oil change. Because it was so late, I didn't take the time out to go outside to look to see if there was a sticker on the car.
Lo and behold, the car hadn't had its oil changed clearly in a while because one of the mechanics that did the oil change showed me the stick and it was very black. Either Off Lease doesn't keep their car's maintenance while they're there or this one was overlooked. Within a week of me having the car, I had to go and get an oil change. Another issue that I am having is the fact that my passenger rear tire has a leak in it. It had already been patched so it can't be re-patched and now I have to buy a whole tire which I'm not too happy about.
Off Lease took care of everything to get the front axle redone along with the brake pad. I didn't have to do anything but travel a few miles to go get it done in one of their authorized mechanics. However, it was an inconvenience to me because it wasn't one within 15 miles of where I lived and I had to travel just to go to a mechanic. Overall I should have done a little more homework and a thorough check of the car. I wanted to be able to take Off Lease's word but clearly that's not the case.
Dear Lashun,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experience with our Palm Beach team, and hope that you felt like part of the family during your visit.
We’re sorry to hear that you’re unhappy with your car. Have you contacted your salesperson or a sales manager regarding these matters? When moving over 4,000 vehicles through inventory every month, we’re not exempt from making any mistakes. Sometimes they happen. We’re confident that the salesperson did not deliberately misinform you. We do apologize for any inconvenience that this oversight has caused you. You should be hearing from our Customer Service Director shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396 so we can address your concerns on a more personal level. You can also reach us anytime at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 23, 2016
The price was purely the reason that I got a new vehicle from Off Lease Only about 30 days ago. I bought it in cash. The salesperson, Michele, did a very good job. The biggest problem that anyone would have in buying a vehicle from Off Lease is that, if they're 900 miles away like me, they're buying something unseen. So, I had to develop a degree of trust. I didn't know if it was going to work or not, but it did work. Not that Michele had to hard-sell, but the key was that I asked him, "Can you take pictures of the blemishes?" and he did. Within just a few hours, he had somebody out there with a camera phone who took a dozen pictures or so, and he sent them on to me. So, it was not a struggle to have cooperation at all. The old story is, you'll never know until you wash the car, and he obviously couldn't do that. He did a very good job of trying his best to find major flaws, and he did, inside and out.
For instance, it looks like somebody was using acetone or fingernail polish removers by one of the shift knobs and it had gotten the paint wrinkled up, and there was a picture of that. First off, nobody would buy a car that they hadn't seen or driven, so it takes a lot of trust to do that. So, Michele broke down any resistance because he developed trust by being very open about anything he could find wrong with the car, which you would think would be the wrong thing that you'd want to do. If you're trying to sell the car, you'd want to hide all its blemishes. But I told him, "I'm 900 miles away, and if I'm going to come down and get the car, I don't want to get there and be disappointed because I'm seeing a lot of things.
The only thing that did become a question and could become an issue for other buyers was that I did not get to see all the documentation until I sent cash payment, and most people would never do that. I assume that 99% of the people are financing what they buy, and not seeing any of the documentation until having wired the payment could've developed immense fear on the part of the buyer. They would've improved things further and could've made the experience better, if they had sent all of the documentation, invoicing, and details. Doing this would develop higher trust, but it would also develop more questions, so more time has to be taken by the seller to explain things. But nonetheless, they did a great job.
Dear Carl,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with the service you received from Michel, and we hope that you felt like part of the family during your visit.We’re sorry to hear that the process wasn’t fully explained to you. We do have a department fully dedicated to Out of State purchases. It sounds like possibly the salesperson was trying to secure the vehicle for you before it got sold. Did you receive a copy of the Buyer’s Order before wiring your payment? We would like to discuss this matter with you on a more personal level. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us, anytime, at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 22, 2016
I bought a car yesterday, only to take it to a tire shop less than 24 hours later because the low pressure light turned on. Well it needs all new tires. They made sure to bring the car to me nice and dusty to conceal this fact. Absolutely disgusting.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that your experience with our Palm Beach location fell short of your expectations, and are really glad to hear that our General Sales Manager, Floyd, was able to contact you and work things out on your behalf.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only for your Used Car Destination.
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 18, 2016
One of my friends bought a car from Off Lease Only and told me about it. When I had a blown transmission on my old car, I also went with them. I looked at other dealers and Off Lease Only had the best deals and the best mileage. I bought a 2013 Honda Accord from them. The salesperson was a good guy and wasn't too pushy. He let the car sell itself. And when I had a question, I would go to him and he was very helpful. I financed the vehicle and processing it with the finance company went great. Their rep was very helpful and explained everything to me in a way I would understand them.
Dear Tony,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Nov. 18, 2016
We buy our third car from Off Lease yesterday and as always we left with big smiles and happy hearts. I have searched all over the State of Florida and Off Lease has the best prices by far and the friendliest sales people and staff. I like the fact that there's no hidden fees and you can see the price on the vehicle window without any pressure. My sales representative was Dizzy ** worked with me to get me exactly what I wanted and my finance manager Kashif ** was amazing and got me out of there on time to pull up on my husband and surprise him with his new truck in front of all his coworkers. It was Epic!!! Thanks for the great experience as usual!!!
Dear Chrisitna,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience.
Thank you for your third purchase from us. We look forward to working with you for many years to come. OO
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 17, 2016
Off Lease Only was recommended to me through a co-worker, and everything seems fine. I went on a Saturday so it was expected that the process was going to take a little bit, but it was an enjoyable experience nonetheless. Everybody was friendly and gave me the attention I needed. My salesperson Ron was very patient with me. I went in there not knowing what I wanted and he took the time and effort to make sure I got what I wanted. I love my Accura ILX, it's great.
Dear Michael,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with Ron, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 16, 2016
I got a new vehicle from Off Lease Only when my daughter's used vehicle no longer worked. I went with my boss' recommendation. My boss had bought his cars there. When I got there, Michael, the gentleman that helped us out was really nice. He gave us some pointers when we asked. He would leave us alone to look around and back to make sure we were doing good. I like their process - going in, being able to look at the cars and try out the car. I can't stand the typical dealers where one goes in and sits down, and their people come and go every time the client has a problem with the price. The whole experience was awesome. We didn't really care about the make or model. It just had to be a good price and low mileage. We had the vehicle financed and it was also an easy process.
Dear Angela,
Congratulations on your new vehicle. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Michael, was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours.
We look forward to seeing you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 15, 2016
I was planning to change a car and Off Lease Only have what I needed at a fair value. I have a Lexus RX 350 SUV and bought an Audi 2015 because I was thinking German cars are better than Japanese. That car was advertised, but when I got to the place, the car was not ready to be shown. I contacted the second salesman the next day and this person was a bit more knowledgeable. The car will be ready to be shown, so I took it from there. Everything was very good.
Dear Ernesto,
We appreciate you taking the time to leave us a great review! We are pleased to hear that you had such a great experience with us and happy to hear that our Team were able to assist you. Your satisfaction is our main priority . If there is anything else we can do for you please don't hesitate to give us a call!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 14, 2016
I've had good experiences with Off Lease Only. It was recommended to me and I purchased three cars from there. There was no hassle. Unlike a dealership where I have to deal with the manager, then the finance, and then this and that. With Off Lease it was straightforward. I really like the no-nonsense aspect of it. I've worked with Claudia twice now and she's very friendly and straightforward. The only complaint I have is that it's lengthy from the beginning to the end. But I would never go to a dealership. I haven't since I bought each of my daughter and my son cars. We'd rather go to Off Lease Only. I recommend the company to everybody. I've had a couple of friends go to Off Lease to buy.
Dear Dania,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience.
Thank you for your third purchase from us. We look forward to working with you for many years to come. OO
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 13, 2016
I had looked at dealers before and I was told a lot of good feedback about other people's experience with Off Lease Only as far as getting the most value for their money. Their salesperson was fantastic and easy to work with. I couldn't ask for better help and support. He was great through the whole process. He's really responsive and on top of it. I got a Lexus RX 450. It's an SUV which was the change that I wanted and I'm very happy. I did the initial financing. The one drawback though which is really concerning is that I've had my car for a few weeks now and I still don't have anything from the bank with regards to my car payment. And my first payment is due in the beginning of December, so that's a little disturbing to me. But I don't think it's anything with Off Lease Only.
Dear Susan,
Thank you for sharing your experience, and we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars. It’s great to hear that your visit with us earned a 5-star rating!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 11, 2016
When I got an Uber to go around Miami, the driver, who was a client of Off Lease Only, told me about the good experience he had with them. So I did my research on the internet, checked their reviews and the experience other people had with them. I learned that they have a good price, so I purchased my Nissan Altima there not even a month ago. It's a small car, compared to my used vehicle, but I spend more in gas with this vehicle than I do with the other one that I had. Although in terms of driving, the Altima is better.
I went to the dealership at about 4 PM, and when I got out of there at 10:30 PM, the car was already financed and with insurance. But I had so many questions, and the salesperson was busy with so many other things so I figured out the answers myself. When I walked in, I was told to just go in the lot and choose the vehicle I want, then go for a test drive, and that's what I did. I had a great experience with Of Lease. The processing of my purchase was easy and well-done in the same day. If I know someone that's going to buy a car, I would definitely recommend that they first check Off Lease out, before they make their decision.
Dear Carlos,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our Team, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 9, 2016
My experience with the rep, Gerald, was very good and we got the car we wanted. Thoough we were made to wait an awful long time to get it done. They couldn't find the car initially. There was miscommunication but then they found the car. It's what we wanted and we liked the price so we bought it. But I'm mad at Off Lease Only. A month before, I saw a car I wanted to buy from their market so I phoned up the Palm Beach office, made an appointment and drove all the way up there. I was so busy then and it took a Saturday morning off to do it. We knew exactly what model we wanted and thought the price was good but they couldn't find the keys to the car.
I was a bit annoyed and was asking them if they can find the keys to the car. I told them I've driven all the way from Miami. But then they said that it's not that far. The comment was unfortunate. The manager came out, looked at me and was trying to see if somebody had dropped the keys somewhere. But they've got nothing. I asked if we'd go empty handed then and was told that we would. I told them they've got to do something to look after me over that and they said that maybe they'll give me a free tank of gas.
So we drove off and went home. I phoned up and said what happened back there then asked if they're gonna get the keys cut, set a new appointment and we'd drive all the way up there again. I was told they would but no one had called so I called back and asked if they've found the keys to the car. They then replied that they'll take care of us. But nobody called me back again. So I phoned them again and they said they still didn't have the keys to the car. I never even got an appointment. That really pissed me off. The company is doing well. But I'm actually in disbelief. That whole thing left a terrible taste in my mouth but we still bought a car from Off Lease Only. Off Lease Only had good prices or I never would have bought a car from them.
Dear James,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with both our Miami and West Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.We’re really glad to hear that you enjoyed your experience with Gerald in Miami, and we hope that you felt like part of the family during your visit.
We are really disappointed to hear about your experience with our West Palm Beach location, and would like to reach out to you to discuss this matter with you on a more personal level. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope to be speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 7, 2016
I bought a Toyota Sienna mini van from Off Lease only because of the price. We financed the vehicle and the process was long because they are very busy - they were working with lots of people at the same time. But the salesperson was efficient, honest, polite and to the point. They had originally offered to replace one of the tires but they said they didn't feel it was safe. We took it to a mechanic to have it inspected and he wrote down that all four should be replaced. Then they wrote us a voucher right then to go get them replaced, so we were pleased with that.
Dear Savannah,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 850 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed Nov. 6, 2016
Off Lease Only was great. This is my second purchase with them because of their price and service. JB is very helpful and courteous. This is also the second time I've worked with her, and she's been fantastic. Thank you so much for the service.
Dear Percy,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your second car buying experience with JB, was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Nov. 5, 2016
When my car was shot and we needed a new one, my husband found the car he wanted with Off Lease Only. And it was cheaper than any other one that we have found. We traveled all the way from Lake Wales to Miami just to get it. We bought it straight up. Their sales rep was great. He had everything prepared and ready for us when we showed up. We had a Toyota Celica and what we got was a Toyota 4runner, which was a big difference since my Celica was a little two-door sports car, and we just got an SUV. I do love my previous car, but we traded it in for the 4runner and now my husband drives that. We'll probably always shop at Off Lease Only from now on if we buy a new car.
Dear Amanda,
We love hearing about customers that have a terrific experience at Off Lease Only, and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Congratulations on your newly Toyota 4Runner. We are glad to know that this was an experience you would repeat.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Please feel free to contact us if you have any questions on your new vehicle.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 4, 2016
I had my old vehicle for a very long time and there were too many miles on it so I decided to go for another one. Off Lease Only's good online reviews led me to make my purchase from them. Also I had purchased from them before, in Miami. This recent experience at Fort Worth is better. I got a 2015 BMW, which is way better than my previous vehicle. The process of financing the vehicle was a no-brainer. I was there early in the morning, so there were not too many people in front of me. They explained 100 percent how the car was and told me about the previous owners, everything that was on it and everything that happened to it. They took very good care of us, so I was pleased with my experience with them.
Dear Tiago,
Thank you so much for your repeat business!! We're pleased to hear your experience at our Lake Worth, FL, dealership was even better than your previous experience with us! Please note the Lake Worth dealership recently moved to a brand new, state-of-the-art facility at 1200 South Congress Ave., West Palm Beach, FL 33406. This new, larger facility should help Off Lease Only keep our customers happy and satisfied.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you in the future.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R. and Ed H.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Nov. 3, 2016
I purchased a 2013 Toyota Prius from Off Lease Only when my other vehicle started to break down. My dad purchased a vehicle from them and recommended them to me. I financed the car which was an easy process to do but I didn't really like Roan, the salesperson. He would not take "No" for an answer after I told him "No" like a million times. Also, my tag is about to expire but I still haven't received my registration in the mail that I've paid for.
Dear Jonathan,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you found the finance experience to be an easy process.
We are concerned about your experience with Roan, however. We would like to reach out to you to discuss just what happened that left you so dissatisfied. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396 to discuss this matter. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 27, 2016
It's very simple to do business with Off Lease Only. I've bought a few cars from them. First I bought a Nissan Versa 2012, a Sonata 2014, and the one that I got now, a Nissan Maxima 2014. Their people were very nice. David was very good. I financed all my vehicles and it's a very easy process. When I selected a car, they asked me about the financing I wanted. I got a bank that is giving me X-amount. Off Lease Only asked if I would do it with them if they give me the same percentage and I said of course I would. The finance officer was very good.
Dear Jaime Cueva,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience.
Thank you for your recent purchase from us. We look forward to working with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 25, 2016
We were shopping around for cars, and my brother had bought two cars from Off Lease Only previously, so we decided to go and check them out. We bought a 2016 Chevy Malibu and made the purchase about three months ago. It's awesome. We financed it and it was a bit of a process, but fairly easy. The sales rep was very helpful and knowledgeable. He is amazing and I like his personality. We had a great experience with Off Lease Only.
Dear Jesus Velasquez,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Oct. 20, 2016
My son drove me crazy for a car and the rep I spoke to from Off Lease Only told me that even if the interest is sky high, I could finance it. She gave me all the other options that could help me out with the payment. I bought a Dodge and I'm trying to see if I could do a little adjustment with the financing as I lost one of my jobs last month.
Dear Marie Paul,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 14, 2016
I was getting too tired and too big for my old Lexus. Off Lease Only was the first thing that kept crossing my mind. I heard that they had a large variety of cars. I felt like I could try something new instead of going to just the regular dealership. I bought a 2015 Chevy Apollo a couple of months ago. It's a lot bigger. I'm a football player and I needed the extra room. I had my vehicle financed. The process was very easy due to the fact that I was at the place where my aunt bought her car from and I dealt with the same person she did.
The sales rep was a really cool guy. He was willing to work with me. I was getting ready to get a Jeep Compass. I stay by South Beach. So, I don't really want to be seen in that. It's more like an old person's car. I was like, "Hey, Mark. I'm not really feeling this car anymore." He ain't have a problem with it. He just said, "All right, bro. Come in tomorrow and we'll just take our time with it." We ended up finding the Apollo and that was one of my dream cars.
Dear Dinsdale Jackson,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that Mark, was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 11, 2016
I wanted a new vehicle and Off Lease Only had a more competitive price than the two dealerships I initially went to. I bought a Lexus and financing with Off Lease was very simple. They were straightforward and easy to talk to. There's a lot of personnel in the office so there's always somebody to help. The place is big and there are cars for everybody there.
Dear Frank Acevedo,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Oct. 7, 2016
I had given my daughter a 2007 Saturn Aura that was in a great condition and paid for but she wanted something a little more spiffy and newer. A friend of mine purchased a car from Off Lease about three weeks earlier and told me what a good experience they had. It was my first time ever going over there. We originally purchased a KIA Forte. Off Lease told me to go have an inspection done and that it has a manufacturer recall on it. I went into KIA but they weren't able to do the recall fix because they said that that car had so much internal metal damage. So I called Off Lease and they told me to bring it back and that they didn't want me to have a vehicle like that.
I had to redo the whole transaction over again, including the financing, for the Sonata. It was time-consuming because they have definitely a different setup than anything I've ever experienced, but it wasn't difficult. The second experience was a lot quicker because they had everything already there and were just transitioning to a different vehicle. The fact that Off Lease didn't give me a hassle with having to change the car out was really nice. It was, "Bring it back. We don't want you to be unsatisfied or have your daughter in a car that's unsafe. We will do everything. We can to take care of this."
My daughter went from a 2007 Saturn Aura to a 2013 Hyundai Sonata. She got a nice upgrade. My salespeople were Eddie and Zach and they're both professional and great guys. They helped me out immensely and I had a great experience. I dealt with Eddie way longer because he did the Forte and the Sonata, but he happened to be off at the time that I got there, so Zach took over temporarily. Eddie came in, even on his day off, to finish up the transfer. I would recommend Off Lease to anybody. I don't typically buy used vehicles but if I wanted something that looks good at a reasonable price, I would go there myself.
Dear Angela Davis,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 6, 2016
My old car was old and I needed something new and nice. I got a 2016 Dodge Challenger from Off Lease Only and financing with them was easy. My new car is the best ever. It doesn't smell. It was a good experience with Off Lease.
Dear Christopher Falcone,
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at, Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We wish you safe travels in your new 2016 Dodge Challenger and look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 5, 2016
My granddaughter went online and did her research for the car that she wanted and located it at Off Lease Only. She got the Corolla 2013 from them in July. She had it financed at the dealership and the process went well. I co-financed with her so she could get a better rate. In general, we were extremely pleased. It was our first experience with Off Lease Only and didn't know what to expect, and overall, it went really well. It was my granddaughter's first car purchase, and it was a very good experience for her.
Danny was our sales person. He answered all our questions and did not push us and gave us plenty of time because my granddaughter went over the car with a fine-toothed comb. She really did her homework which was great and Danny understood. She looked at two vehicles and he was very willing to have the other one brought up over where it would be for her to look at it also. He could not have been more helpful. If we'll go back to get another one, at any time, we will try to set up an appointment with him. In fact, I spoke with him a couple of months ago when my grandson was here and looking for a vehicle. I've also recommended them to others.
Dear Cecile Chambers,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that Danny, was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 4, 2016
I got a Toyota Prius for her last July which I financed. It was an easy process. The payments were higher than I expected but part of that was because I co-signed so they’ll help her build her credit. Nonetheless, it was good. The sales rep was great. He was nice and we really liked him. It has been a good experience.
Dear Rhea Baur,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 3, 2016
I needed a new vehicle and financing with Off Lease Only was easy. I put a lot down, so it’s easy to get approved, and they have no prepayment penalties. I can pay off my Nissan Maxima early. Also, the price is a lot better. However, their office wasn't classy-looking and a little chaotic inside, and I noticed some of the employees were a bit unprofessional. But besides that, everything was good and I would recommend them.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you found our finance process to be easy and accommodating, and that you appreciate our pricing.
We are aware that we’ve long overgrown our Palm Beach location, which is why we’re so excited about the opening of our brand new state-of-the-art facility opening the first part of January. We hope you’ll stop in for a visit to say hello!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only Palm Beach, we wish you many safe travels in your new Nissan Maxima, and we look forward to assisting you in any way we can to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 1, 2016
My parents purchased their latest vehicle from Off Lease Only, so I went straight to them in July and got a 2016 Dodge Challenger. It is brand new, and it's the first vehicle I bought on my own, so it’s way better than the vehicle I had before. Their sales rep has been very helpful, and whatever we asked, he had an answer for it very quickly. The longest part was getting my vehicle insured, but everything else was very quick.
Dear Roberto Guerra,
Hearing that you had a GREAT experience with your First Car Purchase is the best thing we could hope for! Your business means a lot to us. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new 2016 Dodge Challenger.
We look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 30, 2016
My dad got a Nissan Altima about three months ago from Off Lease Only. Perhaps my mom saw that they were a good place to go to because she got her Mercedes from there. My dad bought the car for a good price. He paid the full price in cash. The salesperson, Joseph, was good. I'm also going to go to Off Lease Only when I'm ready to get a new car for myself.
Dear Toshebia Lane,
We are glad that your parents were able to purchase their car with us and that their purchasing experience was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 29, 2016
The car I had was old and required a lot of maintenance so I thought it was time to update. Off Lease Only had the model vehicle I was looking for at a reasonable price. I bought a BMW convertible two months ago and I am financing it which isn't a difficult process at all. John was very helpful and responsive when I needed information, and he called me back.
However, there were some mechanical issues with the vehicle I purchased that were not disclosed until I drove it. Afterwards, I needed some cosmetic service done to the car and I was referred to a local Off Lease Only office which was different from the one I purchased the car from. They pretty much tried to hide the cosmetic service repair to what I supposedly would pay so I wasn’t very happy with that. I didn’t notice that the same issue had reoccurred until about a week ago and I intend to call them back.
Dear Kelvin,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that Jhon was very helpful, and we hope you felt like part of the family during your visit!
We’re disappointed to hear about the problems you encountered, but we’re so relieved to hear that both Jay, sales manager and, Jhon, your salesperson have been in contact with you and are working things out with you.If you should have any lingering questions or concerns, please don’t hesitate to contact us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to continuing to assist you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 28, 2016
I had bought a car before from Off Lease Only, and familiarity was why I shopped with them again. I bought a Lexus only three months ago. The vehicles that I purchased from them are two different things: One was an SUV, while the other's a little hybrid. The salesperson, Ian, is a great guy. He was very knowledgeable and patient with the whole process, and I had a great experience. I like the fact that they give you a one-on-one experience, and the person you first deal with pretty much stays with you the whole time. Furthermore, you don't have to go through the hassle of negotiating. When you buy a car from a regular dealership, you could fight on the price, the transaction goes back to the finance manager, and it's this whole process. With Off Lease Only, the stated price is what you're going to pay. I financed the vehicle that I bought recently, and the finance process wasn't so much quick, but it was pretty straightforward.
Dear Javier Castillo,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your second car buying experience with Ian Chizar was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 27, 2016
My old vehicle was broken down and the parts were obsolete. I visited about 10 dealerships before I went to Off Lease Only and they had the best prices with cars that have better mileage per year. I bought a 2012 Kia Sorento on July 13th of this year from them. Their salesperson, Bill, was good and very thorough. He gave me car facts and price ranges and showed me the best vehicles that were in that range. I had the car financed and Off Lease Only was in good in detail as far as my payments. They were very workable with my price range and it was easy.
My only thing is the no-lemon contract that they made me sign. If I had problems with the car, I can go to them and get some form of reimbursement for paying for the car to get fixed or for the towing. Part of it was covered by the warranty but a lot still had to come out-of-pocket. I haven’t gotten around to contacting Off Lease Only but the car broke down on me once. It is fixed and up-and-running, though. Other than that, I’ve recommended Off Lease Only.
Dear Francis,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelingswith Bill, and we hope that you felt like part of the family during your visit. about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experienceIt’s good to hear that the payments worked in your favor as well.
Our Customer Service Director, Melissa, will be reaching out to you shortly, if she hasn’t already. In the event that she is unable to reach you, please contact her toll free at 1-855-994-6396, or if it’s more convenient for you, she can be reached at customerservice@offleaseonly.com. We would like to discuss the documents you signed and clarify a few matters with you.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 26, 2016
My stepdad purchased a vehicle from Off Lease Only a couple of years ago, and while doing research online, I found that their prices were the most competitive. I had a great experience and I’m extremely satisfied with the vehicle and the customer service I received. Carlos, their sales person, was amazing. He's very good at what he does and he treated me well. Through our conversations, he figured out right off the bat what I was looking for and recommended a vehicle. Also, everybody else was very professional with the way that they do things.
The financing was an easy process since I was pre-approved before going there, although it was time-consuming. I thought from the point that we picked the car and I realized that it was what I wanted, and being that I already had a pre-approval, that it was gonna go quicker. I know they were busy and purchasing a car is an all-day affair but I thought it might speed up the process a little more coming in with that. But we were there all day, and there were several hours when I just sat around, did nothing, and just waited. If their process is a bit different if people come in with a pre-approval as opposed to however they worked the system, it could have been done a lot quicker.
Dear Luis Beltran,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 800 employees now, Off Lease Only relies on your feedback as quality control.We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 24, 2016
I got tired of my old car, and I liked Off Lease Only's fee. I bought a 2014 Chevy Impala, and it's way more updated than what I had, and the ride is smoother. The sales rep did his part, and he was excellent.
Dear Devin Clark,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Sept. 19, 2016
I bought a car through Off Lease Only. Their price is very competitive and reasonable. Initially, I bought a Mercedes GLK. There were some issue with the car and I let them know right away. Then they're able to let me trade it, bring it back and then get a Mercedes ML350, which is very nice. They did great and it's a great place because I'm planning to go back to get something for my wife. The people are good and they even give you water.
Dear Hugues Jeanty,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Sept. 2, 2016
We purchased a vehicle from Off Lease Only in Miami about three years ago. We had a positive experience with that and ended up going to the Off Lease Only in Orlando because we moved closer up here. I chose Off Lease due to their transparency. They're very open about what they sell. Their website shows each vehicle with exactly what's wrong with it. They don't have dealer's fees as well. The only thing added on are taxes and fees that are government-required.
I bought a Nissan LEAF, an electric car, and I think Off Lease Only needs a bit more knowledge about how electric cars work. Not a lot of people know about them. Other than that, I had no issues. Off Lease Only was busy that day so the purchase took a little while, but we definitely recommend them to anyone who’s looking for a car.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
Thank you for your loyalty in returning to Off Lease Only for another purchase, and we hope you’ve always felt like part of the family during every visit.
We’re sorry to hear that your salesperson was not as familiar with the Nissan Leaf as he was with other makes and models. Who was your salesperson? We appreciate you bringing this matter to our attention and we will be addressing this issue.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we wish you many safe travels in your new Nissan Leaf!
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 30, 2016
My mom and dad have cars from Off Lease and when I wanted a new vehicle, I decided to get from them as well. I went straight there without going to any dealerships prior, and bought a 2014 Kia Soul. The salesperson, Marvin, was friendly and wasn't forceful. He encouraged me to go look where I want and what's feasible for me and how I feel about it. He was unlike majority of salesmen and women who are very forceful and tells me what I'm gonna buy, what I need to buy, and always aim for the highest price.
Dear Kimberly Kasey-Sampson,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with Marvin, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 29, 2016
I heard about Off Lease Only through my mother-in-law. I'm trying to establish credit so I needed to buy a new vehicle. I got a 328i BMW and had it financed. The process was very long but everyone that I've dealt was very awesome, friendly and nice. The salesperson went above and beyond to solidify a deal and I gladly appreciated that. I would recommend them.
Dear Keon Penny,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 800 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilien Fischer, Owners
Reviewed Aug. 28, 2016
I purchased two vehicles from Off Lease Only this year - one in February and another in June. The whole purchasing process was very smooth. The sales staff were great. They were very friendly and accommodating and they helped me find what I was looking for. They were very professional and organized. I was an out-of-state buyer and they picked me up at the airport. They handled all of the paperwork for an out-of-state transfer. All the paperwork was very neat and organized and I had no trouble at the DMV. It's a good experience.
Dear Jordan Brown,
Being an Out of State Buyer, We know you had options when searching for your car, and we appreciate that you chose us. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owner started this business with 2 cars and his life savings and has grown it to the largest independent used car dealer in the nation for two reasons, saving his customers thousands on their dream car and providing everyone with a transparent and smooth car buying experience.
Thank you for sharing your experience, we are so happy that our Team ,was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 27, 2016
We had a baby on the way and needed a new vehicle. After checking out 4 other dealers, Off Lease's pricing and the ease of purchasing there brought us to them. The sales people didn't bother us. We just found a person and they got us what we needed, and they did it pretty quickly. We bought a BMW 7 Series. We financed it through our own bank so I didn't have to do anything with those guys there. They were nice. They tried to offer me a lower rate but they couldn't. We'd probably go there again.
Dear Patrice Rogers,
We know you had options when searching for your car, and we appreciate that you chose us. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 26, 2016
I've had cars from Off Lease before and I went for them when I wanted a new vehicle because it was easier and they have a lot of options but the deciding factor is the prices. I had a Mercedes 2015 financed lately and the sales staff is great. He's a very straightforward guy.
Dear Surely Molina,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 25, 2016
I was looking at Off Lease Only’s website when I saw a deal that was really good so I decided to trade in my vehicle and purchase a vehicle with them. I had it financed which is never easy and super long. They were fine for the most part but it’s a do-it-yourself thing. It was irritating being there for so long doing everything yourself.
You literally have to go on the lot and find your own vehicle that you want to test drive and test drive it by yourself. Then you would get your paperwork together, one piece at a time. You have to go look through your own stuff until you find it. Then each time you hand them a piece of paper, they’re like, “Oh, well, I need this now, too.” It’s not one-on-one but I didn’t mind it that much because I got a really good deal on the car. I’ve been recommending Off Lease Only because of their deals but I have informed the people whom I've recommended it to that they’re gonna be there for at least four hours and majority of it is do-it-yourself.
Dear Rockelle,
Thank you for visiting our Orlando location and taking the time to reach out and share your comments and feelings about your experience. With over 800 employees now we rely on your feedback for quality control.
We’re really sorry to hear that you were inconvenienced by being on your own. We’ve found that most of our customers prefer to look around and do a test drive without a salesperson over their shoulder. However, we realize that doesn’t appeal to everyone. Did you reach out for help? If so, what was the response?
We care about your concerns before, during, and after the sale. We’re glad to hear that, at the end of the day you were happy with the outcome.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends at Off Lease Only’s Orlando team, we wish you many safe travels, and we look forward to assisting you in any way we can to enjoy your new Nissan Altima!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 24, 2016
We bought three vehicles. We got my son’s car first in June. And then in July, we got my daughter’s. And then we got my mother’s end of July. We liked the prices because we could still have some equity in the vehicles. We also liked that they didn’t have the hassle with sales people which made the experience nice. Everybody at Off Lease Only was very helpful and very friendly, and we’ve been telling everybody to go there.
Dear Robin Thurston,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 23, 2016
When I wanted a another vehicle, Off Lease Only had the best deals and the salesmen were really nice. I’ve been to other dealerships in the past and I definitely think that the salesmen at Off Lease Only were a lot more friendly and not too pushy. I got a used vehicle which is in great condition and the financing process was pretty quick for the most part.
Dear Lucas Glykas,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Updated review: Aug. 26, 2016
We returned to this dealer later in the week, and although it took a great deal of time, we did end up purchasing a vehicle.
The bottom line for me is that you get the service you pay for. They don't have the staff or space to handle their volume of business. We arrived at 630pm, inspected and test drove one car, and were among the last persons out at 11pm with our purchase. They are short staffed but still crammed in their facilities.
The dealership has reached out to us seeking remedies for our experience. They tell me they have plans to expand their facilities. Prices are so good that I will return, with appropriate expectations. So I will upgrade my rating.
Original Review: Aug. 22, 2016
I took my 83 y.o. mother to the Orlando lot on a Saturday afternoon, evidently the worst day of the week to attempt a purchase. We selected 4 cars and made notes on the provided yellow post-it notepads. Our rep had left us with his cellphone number, so I called him and he gave us instructions on how to find the cars and suggested we wander out on the lot. It was 95 degrees out and my mother is 83 y.o. We wandered and crossed the entire lot and got the rear without finding a car. I called the rep again and said we needed help and he said he would find us with a golf cart. He drove us around and he couldn't find a single one of the 4 cars.
We were dropped back at the shade structure and the rep asked us to wait while he looked in the back lot. Finally he found one and brought it up front. It was the hybrid we had selected only to compare with the others because it was a little out of our range. We sat in the hybrid for another 15 minutes and finally the rep came back and said he could not retrieve the other cars from the back lot. Frustrated, we went back in to select alternate cars.
While inside another rep approached us to help and asked him how we could determine if cars were available for inspection or not. He did not/could not understand what we had already been through. While the rep went to the back lot, we found some less desirable cars, only so that my mother could see what the models looked like. We were able to see one of them.
In frustration, we left. With none of our notes because the rep kept them. The rep offered to research our trade in value if I would text him the VIN and mileage. I did so before we left the parking lot. 6 hours later I texted him again and asked for the estimate. He replied that he was getting it. It is now 24 hours later and I have not heard from anyone.
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 800 employees now we rely on your feedback for quality control.
Our Customer Service Director, Melissa, should have been in contact with you by now. If, for some reason, she was unable to reach you, please contact her, toll free, at 1-855-994-6396 as soon as possible so we can give you the immediate attention you deserve. Our Orlando General Sales Manager, Bob Harris, was also attempting to reach out to you. If they have been unsuccessful in reaching you, it is important that you contact us so we can help you. We care about your concerns before, during, and after the sale.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 22, 2016
I got a raise at work and I wanted to treat myself and since I live by myself and being a girl, car shopping’s hard. I went shopping to other dealerships, but I liked the fact that prices at Off Lease were non-negotiable. I went in, took a look at what I want and it’s clear-cut so I liked that. I purchased a Mercedes ML350 in June. It was very nice. I had a Jeep prior but this is definitely better. The car knows whenever it rains. I don’t have to turn my windshield wiper blades on. It’s awesome and I love it. I had financing through Ally Financial. The guy that helped me find the car, the manager and their finance guy were all wonderful and very helpful. The sales guy was very nice. He contacted me prior to me coming in. And then about two weeks after I bought the car, he texted me to make sure I was happy and everything was going okay, which I thought was very nice.
Dear Nicole Vavreck,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 21, 2016
My cousin bought a car from Off Lease Only about two years ago and told me that it was a painless endeavor. He went in there and got what he was looking for at a good price. When it was time for me to buy a car, I went down there thinking I would just look around. I walked in and Gloria, the saleslady, told me to take a look at the computer to see their inventory. I told her I've already looked at the computer and know what I want but she told me to look at it again because they sell 200 cars a week and the one I was looking at might already be gone. So I sat down at the kiosk, looked at a couple of vehicles and then found two or three Mustangs that I was looking for.
She showed me the one that I ended up buying. I took it for a test drive, liked it and bought it. It was a straightforward and clean purchase. I've bought a lot of cars over the years and some guys play games with me on their price. With Off Lease, there was none of that. I live about 35 miles away from there and it was a Sunday night but the saleslady who sold me the car was kind enough to drive the new car that I bought home and was followed by another worker there so she could get a ride back after she dropped off the new car. I would have had to go home, get my wife, then come back the next day and get the new car. They eliminated all that running around for me.
If anybody else is interested in buying a good quality used car, Off Lease is the way to go. First of all, they have a huge selection which one's not gonna find at a typical dealer. One would have to go to five or ten dealers to get that wide variety. Also, while some people might argue that they don't like the idea that the Off Lease guys aren't willing to negotiate the price, I look at that as a positive because some people are not as astute as others when it comes to that. In here, one would know going in that that’s the price and like Gloria said if I wanted to pay 500 bucks less, I can go look at another Mustang, but this had 40,000 miles, as opposed to the one I bought that only had 25,000 or 26,000.
I was very pleased and took Gloria's card. Gloria was very professional. My wife drives a 2015 Cadillac ATS. It's a lease and when we give that back, I'm not gonna lease from the dealer anymore. I will buy one of these at Off Lease that has a few thousand miles on it and not have to worry about any payments. Then they even took a personal check on a Sunday. They handled themselves very well and I would recommend them to anybody.
Dear Jerome Barbieri,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our Team, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 20, 2016
I had never seen anything like Off Lease Only. We were looking for a second vehicle. We had a prior financing with our credit union, but Off Lease Only was able to match the financing. We ended up buying a Hyundai Santa Fe. The salesperson was wonderful, fabulous, and incredibly knowledgeable. He sent me information before we even had reached Off Lease Only so that we were able to look into things that we were concerned about and the different vehicles that we were interested in. We had picked out five different cars before we actually got there and he brought us all those cars. He explained everything to us and was very attentive.
Off Lease Only was a totally different experience and it was so nice, looking back now. The financing was faster than any dealership. Everything was upfront, like with what the price of the vehicle would be. I wasn't misled like in some places. The best thing about it was that there was no pressure. We did go to another dealership and picked out two cars to look at, but they pressured us to buy the higher-value car. We then got calls at three different times to come back in. If we had decided that none of the cars at Off Lease Only were what we were looking for, we could just walk away. It was a very positive experience with them.
Dear Julie Hickey,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 19, 2016
I wanted a newer vehicle, and since I already had a car through Off Lease Only, I went back to them and got a 2014 Lexus. We had it financed, and the process was quick and easy, and shorter than the times that we were there before. The sales person was nice, very helpful and informative with the vehicle that we were choosing.
Dear Sharita Johnson,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 17, 2016
I liked the no haggle situation at Off Lease Only and my friend already had a positive experience with them. I got a 2016 Hyundai Santa Fe and I financed it which was pretty easy. We first did it through what Off Lease Only offered but then we went to my dad's bank to give us a better deal the next day. The sales rep was nice and wasn't pushy. I bought a car before, not from Off Lease Only but in other dealerships and it took a lot longer. This was a lot faster. I've been recommending this company to a lot of people.
Dear Christine Stewart,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 16, 2016
I was looking online for cars and looked at the online account of Off Lease and went with them. I got a Hyundai Elantra from them about two months ago and their sales people were excellent. My previous vehicle was pre-owned and the Elantra was the first purchased car of my own. I’m making my own payments on it so I financed it. The car’s doing good, so far, and it's treating me well. I’d recommend Off Lease Only to a friend.
Dear Michael Panebianco,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars. Thank you also for recommending us to others.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 15, 2016
I had a great experience with Off Lease. I bought a Nissan Sentra 2014 and I referred my sister who bought a Hyundai truck and I have another person that I referred who bought a Honda Accord 2014. Their fees are lower and financing my vehicle was an easy process. I went online and did the application. When I went in, it was much easier for me. My sister went and did everything there and it still was a good process. Carlos the salesperson was very courteous, knowledgeable and patient because my husband was a little reluctant and we went there several times. He even called us back to make sure the vehicle was okay. So I'm very happy with him.
Dear Wilma Delouis,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 14, 2016
The vehicle that I was driving was a little bit too old so I decided to upgrade to a new vehicle. I shopped around a lot. I went to Dodge and Toyota dealers. But then I didn't like the type of cars, the prices and the treatment that I got from them. They’re also a bit shady at the place where I live in when it comes to selling brand new cars. I thought that Off Lease Only would have some better options and I ended up financing a 2015 Ford Fusion with them.
At first, I went in to look for a different vehicle, but when I got there, the day before, someone bought it already and then they told me that they could help me out and look for a new vehicle on their lot. We walked around and they showed me different vehicles. I told them what I needed and they showed me everything that they thought would fit my needs, what I expected and what I needed, and then we ended up finding the vehicle. The process of how everything didn't take that long. There were just some issues with the insurance, trying to get the paperwork on the new vehicle, but everything was pretty fast. I really liked the experience. It was pretty easy. It felt like they weren’t pushing me towards something that I don't want to buy and they actually knew what I needed and they helped me out a lot.
Dear Juan Delgado,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 13, 2016
We had a vehicle that was a little bit older and I was getting ready to have some mechanical issues. So we were looking to get something a little bit newer than our older vehicle. We learned about Off Lease Only through other friends and family who purchased from them. Their prices seem to be a little bit more reasonable than going through a dealership. We haven't had very good encounters with dealerships as far as the sales tactics and some of the backdoor agreements. We don't really find that too appealing. At Off Lease, they're not as aggressive. They're very friendly and it's a better buying experience from there. So we bought a GMC Acadia a month and a half ago. We financed it through our credit union, which was a fairly easy process. We had all of our paperwork with our credit union already in hand, so we just provided them with the check and purchased it from Off Lease outright.
Luis the salesperson is great. We've been there before we did the purchase. We were at Off Lease every other week, just going in. The entire experience is nice because you can go in any car you want. There's nobody over your shoulder, they don't harass you, you can take your time and when you're ready to get what you want, they're there for you. Luis was just very approachable and answered all of our questions. It was a good experience purchasing a car, compared to what I've experienced in the past. It was pleasant, enjoyable, and easy.
Dear Curtis Krauel,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that, Luis, was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 12, 2016
My uncle bought their car from Off Lease Only. Mine was crap and when I needed a new one, I decided to get it from them as well. The salespeople were very friendly and I felt very comfortable there. I had a few selected but they went out of their way to bring extra cars so I could look at those as well. When I finalIy decided which one I'll buy, I bought it outright.
Dear Sloane Stephens,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only enjoy that ride!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 11, 2016
My old vehicle was giving me problems and my family is growing. I went to Off Lease Only to browse at the prices and the cars, and I ended staying with it. I had the car financed, and the process was pretty easy. I got accepted for the bank that I wanted. The sales rep let me through the whole process. He let me know what I can do ahead of time so that when it was my turn I could already have everything ready.
Dear Yesenia Leonardo,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 10, 2016
I wanted to get a newer car and bought an SUV from Off Lease Only. Everything was good with them.
Dear Claudia Eguiluz,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 9, 2016
My car has been totaled by another car and their insurance gave me money to replace my car. I researched cars online and saw some good deals at Off Lease Only. They have nice cars for reasonable price compared to dealerships. I have a Toyota Corolla but I got a newer one and it's great and in good condition. I like it and I paid for the whole thing. The sales representatives were very straightforward and super helpful and I appreciated that. They said it's haggle-free then I knew what I'm getting into. It was an easy process. I appreciated that everything was laid out for me.
Dear Kiera Standard,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 8, 2016
Be prepared to get the quality of service you are paying for. It would be polite to call Off Lease Only a hot mess. It would be realistic to call it a Cluser **. After waiting an hour for them to start the car I had an appointment to buy I walked out and it took them half an hour to realize I left.
Dear Scott,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach team. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 800 employees now we rely on your feedback for quality control.
We sell over 4,000 vehicles each month, and we realize we can get quite busy at times and sometimes things may take a little longer than expected. However, that’s no excuse for the neglect you received. Who was your salesperson? We would like more information to determine what went wrong with your visit. Our Customer Service Team should be reaching out to you shortly, if they haven’t already. In the event that they are unable to reach you, please contact them, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We hope to be speaking to you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 8, 2016
We got an accident so we searched for a new vehicle in Off Lease Only. They're the cheapest one among other auto dealers. I purchased outright an RX 350 Lexus two or three months ago. The car is so much nicer than my previous Honda Element. They took a long time to count the cash. But they're great, very knowledgeable, and up front. Everything was easy.
Dear Jason Su,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 5, 2016
My other car was old. Off Lease Only has good prices, and I bought a Honda CRV from them. I like it. It's a different type of car, but it drives well. The salesperson was very nice. He was busy because they have a lot of customers at the same time, but he made sure to always check in with us. I had the vehicle financed, and the process was fine. You definitely have to be patient and have a good amount of time to go through the entire process. If you know that going into it then it's a good experience. As for me, I had a pleasant buying experience.
Dear Kristy,
First and foremost, thank you for your business. We’re glad that you had a pleasant buying experience and that you like your Honda CR-V. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you continue to enjoy your new Honda. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 4, 2016
I was looking for cars online and I found a rare car, a Mitsubishi Lancer, at a good price on their site. I have it financed and the process was real simple and easy.
Dear Richard Lentz,
We are happy to hear that Off Lease Only was able to help you find a great car at a fantastic price. Thanks also for the 5-star review. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 3, 2016
My Toyota had gotten old and it was just time to get a new one. I checked online for price comparison. I didn't see anything that's comparative to what Off Lease Only has so we then decided to buy a Sonata from them. The salesperson was wonderful and great and I'm very happy with the purchase.
Dear Marilyn Honan,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 2, 2016
I gave my daughter my previous vehicle so I was looking for one and my friend suggested Off Lease. I went to every dealership and hated haggling and the whole deal. However, I can't say enough about Off Lease. They were fantastic. I dealt with Hugo who showed us how to do everything on the computer. My son and I researched the vehicle that I was looking for so we already had an idea. He told us exactly where to go look at them and gave us the opportunity to look at the vehicle on our own without him breathing down our neck. We could go in and out of the car, kick the tires and check everything. Then we went on a test drive and came back. He was the total opposite of pushy, very helpful and he answered any questions we had, helped us with the finance and setting everything else up.
I put a down payment out and financed part of it. We have a good credit score so it was easy for us to get financing. What I like was that I left there with the license plate and didn't have to go to the DMV and they didn't gouge me on the price. I bought a car previously from a dealership where they charged me $250 to get the registration. But at Off Lease, there was a flat fee of $76. He printed it out right there and handed us the license plate. The whole process took us less than two hours and it was the best buying experience I ever had. I would highly recommend them. In fact, I've been telling all my friends about Off Lease and trying to refer Hugo only because it was such a pleasant experience. The way they run business is exactly the way it should be done.
Dear Mark Kingsley,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that, Hugo was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 1, 2016
I totaled my other vehicle and needed a new one. So, in May, I purchased a Volkswagen from Off Lease Only, after visiting two other auto dealers. I like the car that I purchased. The salesperson was very nice, and Albert, the finance guy, was a doll.
Dear Stephanie,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Volkswagen!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 28, 2016
My son turned 16 and it was time to buy my wife a car. So we purchased a 2016 Suburban from Off Lease Only. The salesperson we talked to was nice and very well educated as he made us feel he knew what he was talking about. He had also answered our questions to the best of his ability. After we purchased the car, we took the car over to the dealer 'cause it still had full warranty and was making a noise. The dealer told us that they really couldn't warranty a lot of the things that were wrong with the car because they had welded the chassis. We were informed that the car was in an accident and the airbags did deploy and that was it. We were never told that the car had been in that much of a horrific accident. They should have informed us about that but they never did.
When I spoke to one of the managers, we were treated like we were little kids by somebody that was probably in his 20's. I spoke to the general manager and was just to a point where we don't want to continue dealing with them. We've got a good deal on the car but I told him, "I just want to make sure my family is safe." We were told that it probably wouldn't have a roll over with the car but we don't appreciate the fact that we were basically put in a situation where we weren't told the truth. And then he got off saying, "Oh, we don't inspect our cars. That's why they're so inexpensive." They're putting people's lives in their hands.
I was extremely satisfied the first time but it eventually turned into dissatisfaction. I don't think I would go back again because the risk outweighs the means. I'm sure there's a lot of documentation they had us signed but the truth of the matter is that, we should have known what had actually happened in the car. The only reason I'm not going back and sue anybody is because right now I'm being told that my family's life is not in detriment. But the car is definitely damaged.
Dear Anthony,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re pleased to hear that Michael, your salesperson, was able to assist you and answer your questions, but did he encourage you to take the Suburban, prior to purchasing, for a third party inspection? We hope so.
We take pride in offering our customers a fully transparent purchase process. The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a free Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturer’s auctions that all dealers purchase their vehicles from. Any vehicle that has been in a previous accident has been repaired according to the manufacturer’s specifications and signed off by the manufacturer before it is offered for sale. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 7 years or 150,000 miles effective from the date of purchase.
We’re a little confused by the statement “I don't think I would go back again because the risk outweighs the means.” We’re just not sure exactly what you’re referring to. We sell over 4,000 vehicles each month because we offer our customers a fully transparent purchase process. According to Florida state law, all used cars sold in the state of Florida are sold “As Is”. No dealer in the state of Florida can guarantee that nothing will ever go wrong with a vehicle after purchased, not even dealers that sell brand new vehicles.
It sounds like there may have been a misunderstanding regarding inspection of our vehicles. We inspect all of our vehicles for safety issues. Have you taken your Suburban for a third party inspection yet, to a mechanic other than one of our competitors? You might want to consider doing that for a truthful unbiased opinion on the condition of the vehicle. We had an incident where one of our customers took a vehicle to a dealer to have some warranty work done and the dealer explained they couldn’t do any work on the vehicle because it hadn’t been properly repaired. Funny thing was, they were the dealer that repaired it. Turns out they were trying to get out of doing some warranty work on the car.
Unfortunately, we’re not able to protect our customers from fabricated statements other dealers may offer to justify either unnecessary repair charges or refusal to do warranty work.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Our Customer Service Director, Melissa, will be reaching out to you shortly, if she hasn’t already. In the event that she is unable to reach you, please contact our Customer Service Team, toll free, at 1-855-994-6396 so we can address your concerns on a more personal level.
We hope to speak with you soon and assist you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 27, 2016
I visited about six dealerships and Off Lease Only had better deal on nicer cars. I purchased from them and my new car is a lot better than my previous one. Their sales rep was pretty good and very courteous, too.
Dear Rakeem,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know you were impressed by our vehicles, our better deals and the treatment you received from your Sales Associate. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 26, 2016
My car engine blew. I had a few friends who work the dealerships and I knew what I was looking for so I shopped online and had quotes sent over. With Off Lease Only, I liked that I could do my own thing and that there was no hassle. I checked out their cars and really liked everything. I love my new Hyundai Sonata. I have it financed and it is a very easy but lengthy process. The financing maybe would have been better with the dealership as I didn't have many choices for interest rates, but everything else with Off Lease Only was great. The sales rep was amazing, prompt, efficient, on top of everything and made sure I was taken care of and that I knew where I stood and how much leeway I would have. The finance specialist was also amazing and definitely helped me out. I would go back.
Dear Elayna,
First and foremost, thank you for your business. We appreciate your taking the time to reach out and share your comments and feelings about your experience with our Orlando team. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with your sales rep and finance specialist, and we hope that you felt like part of the family during your visit!
Regarding interest rate options, Off Lease Only is not the lender and can’t control interest rates. However, we do work with over twenty major lenders nationwide that aggressively compete to earn your business. Our finance team is committed to getting you the best interest rate possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We’re thrilled to hear that you love your new Hyundai Sonata, and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 25, 2016
My experience with Off Lease Only was a long process and in the end, I wasn't satisfied. I had a bad experience with them. I had to receive a letter all the way from Pompano the day before I had to return the car telling me that I have to provide my proof of income, my pay stub or my tax form, which took me two weeks to get ‘cause I had to contact the IRS. So after that amount of time because I had to return the car, I just brought the car back down to them and said, “Here’s your car.” Then I wanted to get my car back, but I couldn't 'cause they already sold my car. I had a trade-in also with them. So I had to start the process all over again when I went to another dealership. This other dealership I went through made it way easier.
The people from Off Lease Only were very unorganized and then their finance people were very unprofessional, too. After I had already driven off with the car, feeling like this would be my car, I told them, “Send me the payment thing or a check or a direct deposit,” even if they have to withdraw the money from my account ‘cause I was willing to pay for the car. They bullied me because I couldn’t provide them with my tax form for 2015. They were very nasty and rude. It was all sugar-coated.
Dear Maurice,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 700 employees now we rely on your feedback for quality control.
We’re very sorry to hear about your unfortunate experience. Please understand that we are not the lender. The banks always determine what we can and can not do. The only reason we would ever request that a customer bring a car back is because the lender is demanding that we bring the car back. However, in most cases it never really comes to that, as long as all requirements by the bank are met, as they usually are. Anytime a lender asks that we contact a customer to bring a car back, it is usually because required documentation is missing, and after a considerable amount of time has passed, the documentation has not been received. It is always conditionally based on the customer meeting the bank’s requirements.
You may have had an easier time with the other dealer because, by then, you had all your necessary paperwork in order.
Our Customer Service Team should have contacted you to further discuss, in detail, how our staff failed you. If, for any reason, they are unable to reach you, please call our Customer Service Director, Melissa, toll free at 1-855-994-6396, so we can address these concerns as soon as possible.
We hope to be speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 23, 2016
I was ready to replace my old Volvo and I heard about Off Lease Only's great prices. I bought a Hyundai Sonata 2015 and they were pretty good with getting me posted to what I was looking to spend. They really impressed us and we were very happy from beginning to end. They provided exceptional service.
Dear Sarah,
Hearing that you had an EXCEPTIONAL experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your 2015 Hyundai Sonata. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 22, 2016
I took a look at Off Lease Only online and ended up purchasing two vehicles because the deal was pretty decent. I financed the 2015 ML400 Benz and bought the 2015 Silverado cash. They helped me out with anything that I need. The people work, go and get the car, and washing it. It was a very good experience.
Dear Daniel Persad,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 16, 2016
I needed a new vehicle because it was time to get rid of the old one. I searched online and compared all the dealerships around the state of Florida. I bought a 2015 Chevy Silverado from Off Lease Only a few months ago because the prices for the quality of the cars was the best around. It was a great buying experience. The vehicle is great and I love it. I financed the purchase, and the process wasn't a big deal at all. I knew I had good credit, and as soon as we got the paperwork, that process was the easiest thing. It took a little long, but for what I'm saving and the quality of the vehicle, it was worth the wait. Moreover, the sales reps were good because they gave us drinks and kept my kids entertained with puzzles and games.
Dear Daniel Reyes,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 700 employees now, Off Lease Only relies on your feedback as quality control.We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed July 14, 2016
My husband needed a new truck for work. Two months ago we purchased a Dodge Ram from Off Lease Only because of their pricing. Their salesperson was great, gave us space, and answered our questions. The Dodge was much better than my husband's old truck too. We financed it and the process was easy. It was a great experience overall. It was pleasant and they were very helpful.
Dear Maria Zanca,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was a very enjoyable experience for you and your husband.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 13, 2016
3 months ago I went to Off Lease Only and bought a 528i BMW via financing. I had a pleasurable experience and would recommend them. In fact three of my friends bought vehicles since I got mine from them. The purchase process was pretty painless and they accommodated all my needs. They made it simple to look at vehicles, choose one and test drive it. The sales manager was very helpful in expediting and finishing up the sale. However 2 weeks after I purchased the car I discovered a vibration when driving about 75 miles an hour. I haven't looked into it yet and I don't know if they would help me with anything or if I have to go to the manufacturer.
Dear Jamie,
First and foremost, thank you for your business and for recommending us. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with our Orlando team, and we hope that you felt like part of the family during your visit!
It’s difficult to say what might be causing the vibration with your BMW, but we do understand that our Customer Service Team has been in contact with you to offer their assistance. You can also call them, whenever necessary, toll free at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to assisting you, in any way we can, to enjoy your new BMW 528i!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 12, 2016
I ended up with Off Lease Only for the hassle-free experience and they had lots of choices. It was easy to come by and test-drive vehicles without being pressured into buying any particular vehicle. The salesperson was very prompt, very helpful, always answered the phone when I needed him, answered all the questions that I had, and made the sales process very smooth and pleasant. That was overall a great experience. I bought a Ford Escape about two months ago. It's a much better car than my old one that had mileage that was too high. I financed it and I was pre-qualified through USAA. It was the best car-buying experience I have had so far.
Dear Manuela Johnson,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed July 7, 2016
Off Lease Only was the first company that a few friends of mine recommended. I financed a 2015 Challenger and the pricing was good. The whole process was good as well and I'm satisfied.
Dear Teddy Mitchell,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our staff, and today, you are a satisfied customer and, we hope you are enjoying your 2015 Challenger.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 6, 2016
Off Lease Only is not like a regular dealership. In most dealerships, they walk and meet you at the front door or at your car. Off Lease is kind of busy - you just find them and you work from there. The sales rep basically shows you the car and it's a completely different experience than buying at any other car place. But financing my new vehicle was pretty good. The only thing that worried me at that time was that I didn't hear from the bank. I knew I was approved but I was like, "It's been almost two months and who would I owe money to." So I had to call the bank that they told me that I was financed through to make sure that I was.
First and foremost, thank you so much for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now, we rely heavily on your feedback for quality control.
It’s good to know that you were pleased with the service you received from our Orlando team, and we hope that you felt like part of the family during your visit!
Sorry to hear about the confusion you encountered regarding the bank with your loan, and glad to hear that it was straightened out for you.
If you have any lingering questions or concerns, please don’t hesitate to contact our Customer Service Team at customerservice@offleaseonly.com, or call, toll free, at 1-855-994-6396 so we can assist you.
Thank you for choosing Off Lease Only for your Used Car Destination, and we wish you safe travels in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 5, 2016
I needed a vehicle to get around and I went with Off Lease Only because of their affordable prices. I bought the 2012 Jeep Grand Cherokee and had it financed. The process took a while but it was good overall. They explained everything to us and were thorough with me from beginning to end of the financing process. The salesperson was friendly and genuine and let me know upfront what to expect. The experience was great.
Dear Latesher Blake,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 700 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your 212 Jeep Grand Cherokee and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed July 4, 2016
My son's former vehicle blew up so I got him a new one from Off Lease Only. I bought him a Hyundai Elantra. It's a lot better than his previous one. Their place was nice and we got entertained and fed while we waited for the financing process. The salesperson was very nice and accommodating. He was juggling a couple of customers at the same time but he did a very good job by keeping us updated of what was going on. We would definitely buy our next vehicle there and recommend them to others.
Dear Kathleen Kennedy,
Thank you for your business and your kind feedback on the salesperson that made your purchasing experience very positive. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Our customers deserve a pressure free smooth car buying experience, your satisfaction is what matters most.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 3, 2016
I needed a vehicle and went with Off Lease Only because of the quality of the vehicle that they have and the price. I bought my BMW from them 2 months ago and I financed it. I had to wait for a good while but I was very satisfied. In fact, I already recommended them to friends. However there's one thing that I don't understand. It's about the money that you put down versus the same amount of money you’ll end up on the vehicle. You’ve got so much to put down on the vehicle yet you still have the same amount of money that the vehicle would cost. Let’s say the vehicle was $20,000 and I had put down $7,000, it's like I still owe $20,000 on the vehicle.
Dear Kenroy,
We're so sorry, we just realized that your review was somehow missed and we just became aware of that.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you were very satisfied with your experience with our Miami team, and we hope you felt like part of the family during your visit!It sounds like you have some questions regarding the finance process. Have you contacted your salesperson regarding your concern? If not, please reach out to our Customer Service team at customerservice@offleaseonly.com, or contact our Customer Service Team toll free at 1-855-994-6396 so we can assist you with any lingering questions or concerns you may have.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned salespeople.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 27, 2016
I do love my new VW Golf, but I don't think I would recommend Off Lease Only to anyone unless they have terrible credit and not a lot to put down and are completely out of options. When I originally called in, my salesperson Andy was super pushy. I wanted to know about the car I was looking at, the process of buying, and how much I needed to put down. He basically told me to come ASAP with as much money as I could... he then blew up my cell phone via text asking me when I was coming. So I go out there, test drive the car and he begins telling me suddenly has another buyer (which was obviously a lie). I told him I needed a few hours to get the money together, and would be back at about 5:00 p.m. Well guess what? He blows up my cell phone right at 5:01 p.m. with calls, voicemails, and texts wanting to know if he needed to stay late, that he had another buyer, blah blah blah....
I figured this guy was money hungry, oh well. I wanted the car. I also forgot, when I went out there, their office AKA phone center was like a boiler room...guys running around money hungry as heck. So I buy the car, do all the paperwork. I had to put $500 down to register the car, but was promised a $500 check back if I could get my old registration switched over. Guess what? I get a check for $386...and when I call, some lady pretends to not speak the best English and basically gives me the runaround. I don't care what your fees are, I was promised a check for $500.
The car also didn't come with any floor mats. Pretty obvious they cleaned the car before I got it, and lost them. My sales guy had no excuse for me and handed me some cheap ones from another random car. The car battery died 30 days after purchase so I'm out $120. Overall, I do like the car. But these people are nothing but money hungry hustlers looking to make a quick buck. Thanks for reading.
Dear Miles,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State / Value Lot location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you love your new VW Golf.
We’re really disappointed to hear that you didn’t enjoy your visit. We’re so surprised to see your comments on Andy. He always gets so many positive reviews. We’d really like to know what went wrong. Our sales people are not paid on commission, hence eliminating the “money hungry” car salesperson stigma.
In what way did you find Andy “super pushy”? Everyone always tells us how they appreciate that he’s not pushy at all. It’s common sense that it’s wise to put down as much as you can toward the purchase of a vehicle. Our cars sell quickly here. We sell over 4,000 vehicles each month. More often than not, there is more than one person interested in buying the same car at the same time. We have nearly 200 salespeople selling out of the same inventory at the same time. Often there is a race between two customers who want the same vehicle at the same time. Then it comes down to whoever completes the process first. It sounds like that’s what happened in your situation, and you got lucky and were able to secure your car of choice. Unfortunately, that’s not always the case.
We’re a little confused over your description of this location. It is true that we have a call center. We get over a thousand phone inquiries each day, so a call center is necessary, but it’s in a completely different building than our Out of State / Value Lot sales center. Sometimes customers will accidentally wander into the wrong building. Is that what happened to you?
Usually, when a car doesn’t have mats, (which can happen with used cars) we manage to provide a set, even though they may be generic mats. We sell only used cars, and as required by Florida state law, they are sold as is.
It sounds like there was a misunderstanding regarding your registration fees. It’s never free to register a car in the state of Florida, even if you’re just transferring a tag, there are still registration fees due. Sometimes we’re not able to transfer a tag right away due to special circumstances. For example, if there’s an outstanding ticket on your license, we’re not able to transfer the tag until that has been satisfied. We’re confident that the salesperson would not have told you that transferring your tag/registration would be free. If you look on your actual registration, you will see the exact amount that was paid. Registration and tag fees are not a profit item for the dealership any more than taxes are.
In any event, we care about your concerns before, during, and after the sale. We would like to address these matters on a more personal level. Our Sales Manager for our Out of State / Value Lot location will be reaching out to you to get more information from you so we can assist you. If, for any reason, he’s unable to reach you, please contact our Customer Service Team Director, Melissa Rizzo, toll free, at 1-855-994-6396 so we can address your concerns.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Updated review: June 11, 2016
With the help of the amazing sales manager and salesman, we were unable to unwind the deal they really helped my fiancé get into a decent Hyundai Sonata.
We got it checked before buying it at a place of our choice and there were no real problems with this car. One owner no accidents and only one open recall which is great for the low price. I'm glad I chose to unwind the deal and pick another car off their lot. Even though I had a bad experience at first, their great customer service definitely pulled through and now I feel safe driving away in our 2012 sonata. Thanks Off Lease for resolving our problem and caring about the review.
Original Review: June 7, 2016
They sold us a 2014 black Kia Soul. We weren't pressured into buying this car. In fact they told us to check under the hood, etc. and take it for a test run. During the test drive AC ran great, everything seem up to par. Days later the car started leaking water under the driver side, the AC stopped working, the horn was beeping itself, the windshield wiper was going off by itself and last the gas gauge was broken so there was no accurate reading of how much gas was in the car. At this point we are thinking no biggie, just take it to Kia. When we get to Kia we found out the car has 3 recalls although we were told it had no open recalls. Kia fixed the gas gauge and the other recalls but explained that the car had been into an accident and it was poorly worked on and the car needs a new wire harness which would cost about 2400 dollars not including labor. Something told me to take a look at the tires and surprise they are bald ALL FOUR.
That's our fault for not checking. Kia says we are looking at 5k in repairs that is not covered under warranty. We get to Off Lease Only on the 19th day of having this car and explain to them what happen. My fiance works at night so his time was limited and they was taking all day to answer little questions you'd think returning or trading a car would be as simple as getting the car but it's far from that.
The salesman instructed my fiance to come back on Monday making it 25 days since we had the car. Monday isn't a good day considering that a work day he has to sleep all day. The next available day is Wednesday making it now 27 days we had the car at this point. If he can't make it we are with this car with 5k in damages. We are praying that's not the case, it should be illegal to sell cars like this. People do not bring tools to rip apart cars insides to make sure the car is a good car. We have a baby on the way and can barely afford a new car. As it is now we have a new car with 5 thousand dollars worth of damage that we definitely can't afford. This was our experience at Off Lease Only on Narcoossee Road in Orlando.
Dear Malcom,
We're so glad to hear that you enjoyed your experience with your sales person, and we really hope that you felt like part of the family during your visit.
We're thrilled to hear that we were able to accommodate you to your satisfaction. We care about your concerns before, during, and after the sale. If you ever have any lingering concerns, please don't hesitate to contact our Customer Service Team at customerservice@offleaseonly.com, or call toll free at 1-855-994-6396.
We look forward to assisting you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - SharonOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 1, 2016
I financed my vehicle through Off Lease and it was fairly straightforward. Their salesperson was courteous, knowledgeable and helpful. The only concern would be that they hit our credit with ten different banks, so it's ten different inquiries simultaneously. But it was overall a good experience.
Dear Ricardo,
Thank you so much for your Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear that you enjoyed your experience with our sales team, and we hope you felt like part of the family during your visit.
Please know that we take your concerns about your credit score seriously. In an effort to get our customers the best interest rate, we do supply information to several lending institutions. We apologize for any inconvenience this process caused you. If you would like a more detailed explanation of our finance process, please feel free to contact us at 1-855-944-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 31, 2016
A friend referred me to Off Lease Only. I also did my own little research and liked the prices. They were reasonable for the quality of the vehicle that we had a chance to look at. We dealt with a good person who let us do our own thing and was there to assist us when we needed him. I got a 2015 Toyota Corolla through financing and it has never been in any recorded accident. It still even had a warranty on it. I wouldn't find anything like that anywhere. It was also a plus that I got to test drive the car before purchasing. Off Lease Only was busy at that time, but they still managed to get us in and out at a decent time. The process was smooth for the most part. It was overall a pleasant experience.
Dear Briana Frost,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed May 29, 2016
I like what Off Lease Only had to offer. Their cars look good. I like their pricing and the Volkswagen Passat SEL 2013 was really what I was looking for. I had a very good experience from the salesperson to the gentleman at financing. The only thing I have a concern now is that the brakes are weak, and though I had purchased a warranty plan, it's bad as it is and I could tell the brakes are really rusted. But apart from that, the Off Lease Only people were kind and gracious so I appreciate them.
Dear Kathy,
Thank you so much for your Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our Palm Beach team, and we hope you felt like part of the family during your visit. In regards to your concern about the brakes on your Passat, please know that we do purchase our used vehicles as is and we conduct a full safety inspection that meets all Florida safety motor vehicle standards. Used cars will have some wear and tear which is one of the reasons we encourage our customers to have their vehicle inspected before purchase.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
I will pass your information to our Customer service department for further review and you should hear from a representative soon. If, for any reason, they are unable to reach you, please contact them, toll free, at 1-855-994-6396.
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 26, 2016
My experience with the guy from Off Lease Only that sold me the car was awesome. He was the best. He was really good and he helped me with everything. In fact, he came in on his day off. However, I didn’t know that the car wasn’t good on hills, but they couldn’t know either. Florida has no hills. I took the car out for a spin. It did 85 easily on the highway and then the minute I was on 95 in Richmond and starting to go west for the mountains, I couldn’t even beat the trucks. The trucks were passing me. So, I thought maybe it’s the transmission. Maybe it could be something called a knock sensor. There’s a lot of different things that it could be.
I went to the dealership on my own because I figured that was easiest for me. I don’t have any mechanic friends and if the dealership does have to fix it, at least they will be responsible if something else happens. So, I took my car to a Honda dealership here and they told me that I should put in high test gas. I had just filled it up. We’ll see if it works on the high test and if it can go up the hill here, then I’m gonna be a happy camper. If it doesn’t when I come back to Florida, I’ll come back to Off Lease and I’ll trade it in for something different. Everything was very easy for me. I’m sorry that maybe it was my choice of car. But I would go back to them in a heartbeat.
Dear Kathy,
We just discovered that there was no response sent for your review. We apologize for the delay. First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 800 employees now, we rely heavily on your feedback for quality control.
We're so glad to hear that you enjoyed your experience with our Palm Beach team, and we hope that you felt like part of the family during your visit!
We hope that using the high test helped! We care about your concerns before, during, and after the sale. If you should ever need any assistance, please don't hesitate to contact us at customerservice@offleaseonly.com or call us, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care Team - SharonOn behalf of the owners - Mark and Eileen Fischer
Reviewed May 24, 2016
I was shopping around the lot while my roommate was looking for a car. I wasn't in the market at the time to buy a car but Off Lease had a perfect car for me, a 2012 Ford Fusion Sport. It's a lot better than my previous vehicle. The sales guy was awesome. He made the experience friendly and relaxing. He wasn't like one of them in normal car dealerships, like "Get this, get this, get this." And then, "Okay, sign this, sign this, sign this." There was no pressure. He made it easy and I was able to get what I wanted for a reasonable monthly payment. I've been trying to tell people to go there all the time because I think they're like all rental cars, but there are still great cars over there. The financing process took a long time though because they were trying to find a bank that would approve a loan but they eventually got me the car. Excellent overall experience!
Dear Brian Mahon,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed May 21, 2016
I heard about Off Lease Only from my brother-in-law. He had purchased a car from them and he told me that they operate off of Blue Book and the whole no negotiating. So it led me toward heading their way. It was my first time walking in. I bought a Cadillac ATS about a month ago. I went down from my SUV to a more luxury-type car. I like it a lot. I financed it. However, I would advertise the non-credit card part or the cash only part. That had me come in and out. When I walked in, I didn’t know it was cash only. I was going pay more than what the ATM allows me to withdraw so I had to go to the bank and pull out cash to make the deposit. It would make it a lot easier if people knew offhand to come in with cash already. And, I came in on a busy day so it took quite a while to get everything aligned. But buying a car, typically here in the US, always takes a while so it’s expected.
The sales rep that helped me was busy himself but he did a very great job. He was very helpful. I came in on a Saturday but I had to come in on Monday to finalize the sale because the bank had closed and I won't be able to withdraw the amount I was about to put down. We eventually settled everything. It was easy. Everybody was helpful. They showed me how to use the system. It’s quick. When buying a car, people are expected to wait with all the paperwork that’s needed to be done correctly. However, I would advertise better by putting down at the bottom something about the cash part in case somebody comes in on a Saturday or a Sunday. They don’t want to miss a sale due to somebody having to run out to the bank. They would make more sales knowing that ahead of time. People from work saw my car and were impressed, especially at the price value. I told them to go to Off Lease.
Dear Abraham,
So sorry for the delay with our response. We just became aware of your review. First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with your salesperson, and we hope you felt like part of the family during your visit!
We apologize for the inconvenience of your having to go to the bank and withdraw cash. However, it sounds like there may have been a misunderstanding, or miscommunication. We accept personal checks, bank checks, and wire transfers. Did your salesperson fail to mention that to you? Banks won’t accept credit cards toward the down payment on an auto loan because it’s considered a second loan.
If you have any lingering concerns, please don’t hesitate to contact our Customer Service Team, toll free, at 1-855-994-6396 so we can address them.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 18, 2016
I run a business and we try to get the cars for my business. This is probably my 10th purchase from Off Lease Only. I've had Lincolns, Cadillacs, Lexus, a Mercedes, and BMW for my wife. There's a bunch of good buy and it's the best deal around. It's fast-paced in Off Lease because they sell a lot of cars. We had one little problem with a guy that was trying to close out a deal. He wasn't real friendly as far as doing the paperwork, but that was probably a boring job. They've just been awfully good to deal with. The salespeople have been very nice. All in all, we've had a good experience with them.
Dear Anthony,
We’re always thrilled to hear from our loyal repeat customers! First and foremost, we really appreciate your business. We thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you’ve enjoyed your experiences with our sales staff, and we hope you’ve felt like part of the family during each of your visits.
We’re really disappointed to hear about your experience with your Finance Manager though. It sounds like you didn’t get the level of service that the owners started this company to provide. Was your finance manager being impatient with you? In any event, there is no excuse for their being anything less than courteous and helpful, and yes, friendly. We would like to address this concern with you further, on a more personal level, to determine exactly what was said, and what happened. We take your comments very seriously, as they enable us to build stronger teams and a higher level of service for our customers. We apologize that you didn’t receive the level of service that you’ve come to expect at Off Lease Only, and the level of service that you deserve.
A representative from our Finance Department will be reaching out to you shortly, if they haven’t already.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in every way we can, to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 16, 2016
I needed an additional vehicle - a hybrid. Down here in South Florida, the 95 express lanes are $10 sometimes just for one way, and that's at the end of the day. Hybrid vehicles however, ride the express lanes for free. So I was looking for an additional car that I can commute in that's less on gas since I live 38 miles from work. Hence, a month ago I purchased a Lexus CT 200h from Off Lease Only. It's small and it doesn't really compare to my SUV at home, but it's great savings on gas.
The financing process took a really long time since I think they were in the middle of construction or adding some additional offices. I waited for two hours for the manager to come and get me to sign the papers. But I still like this company since Off Lease is one of the places where the price is on 'like it or leave it' basis. I like the aspect of not having to feel like I'm negotiating for every dollar. They also provided me with a great experience that I would repeat again.
Dear Kelly Garcia,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 700 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Care Team
Dennise D. Rodriguez, Review Administrator
On behalf of Mark and Eileen Fischer, Owners
Reviewed May 14, 2016
I got my wife a 2013 Hyundai Sonata last March and so far everything is great. I had a vehicle that's similar to it that I pay way more before I heard of Off Lease Only. I had it financed and it was a great process as well. They came from the beginning, helped me with the process and check backed with me after. I have their number on my phone. I'll definitely be coming back to them for my next vehicle.
Dear Andre,
Thank you for your business and kind review on Off Lease Only! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 12, 2016
I financed a 2013 Sonata at Off Lease and it was an easy process. My salesperson was excellent, and I would recommend him to everybody 'cause he was that good.
Dear Nakia,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 10, 2016
My old vehicle is not working, so a month ago, I purchased a 2013 Nissan Ultima from Off Lease Only. This car is much better and with great mileage. I financed it, which was different for me since this is my first time getting a car on my own, but Off Lease made it easy. Everyone was really nice and they helped us out. Off Lease has great people and very nice choice of cars. I'd recommend them.
Dear Skyla Deveaux,
We are happy to hear that Off Lease Only was able to help you find a great car at a fantastic price. Thanks also for the 5-star review and for recommending us to others. We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Service Team
On behalf of Mark and Eileen Fischer, Owners
Reviewed May 9, 2016
My vehicle had 150,000 miles and was not very safe to drive anymore. It had some mechanical issue, so it was time to move on to a new one. We bought a Lexus ES 300h from Off Lease Only. It's an amazing car and a major upgrade from our previous one. The salesman told us to take a photo of any cars that we like, including the car ID. I went out there and 30 minutes later, I knew the car I wanted. He set up a test drive for us and afterwards I told him to get the sale done. We financed the car and the process took a little long because I was there on a Saturday and they push about 90 cars off the lot on this day. Hence, I was there for close to seven hours. Nevertheless, I still absolutely recommend them. My dad might go buy a car there too when his lease is up.
Dear Victor,
Thank you for purchasing your Lexus ES 300h at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 8, 2016
I crashed my other car and needed a new vehicle. I tried with my own credit union first but there were some issues there. A friend told me that they bought a vehicle from Off Lease Only so I went through them. They applied to different creditors and one of them was approved with the right terms. The salesperson helped me through the application process of the loan and let me do a test drive with the vehicle and got it ready for me to purchase. Plus, the finance manager was amazing, very nice, and helpful, and made a lot of comments and gave me information to help me make my choice. It was a no hassle experience with Off Lease Only.
Dear Angel Sanchez,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed May 7, 2016
Our car had high mileage. It was reliable and got us from point A to point B but we were ready for an upgrade. We got a Mercedes E class 350 from Off Lease Only a few weeks ago. To buy the same car in Colorado, we have to spend $15,000 more. We could have had the car delivered to us and it still would have been cheaper than buying the same car in Colorado. We financed through our own bank and it was easy. We signed all the paperwork with Amy. She was knowledgeable and helpful. My husband took care of most of the banking aspect. He arranged the financing but it was a wonderful experience.
I love Mike, their sales person. He has been wonderful to work with. My husband first found the car and he told me, "Hey, we're gonna fly to Florida and get a car." I looked at him like he has three heads and said "Are you crazy?" I had this idea of a salesman who is gonna be sleazy and try and weasel us into something that I didn't want, and I'm gonna fly 3,000 miles to do it. I could just get the same guy in our place.
However, it was not true. Mike was knowledgeable. His integrity in everything he does is apparent when we talk to him. He's honest and we felt we can trust him. We spent a day with him. My husband and I took the Tri-Rail from the airport in Fort Lauderdale to West Palm Beach where Mike was. He picked us up from the Tri-Rail station and showed us where we could buy supplies for the car. We've had the car in Colorado for a few weeks now and Mike still texts my husband to check and make sure everything's going well. They talk about all kinds of car stuff and how to detail the car and keep it nice.
Dear Dannie,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only, enjoy that Mercedes E350!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 6, 2016
I like that Off Lease Only didn't have a dealership. I got a Lexus from them and it is an upgrade from my previous vehicle. Everybody there was excellent and friendly. The guy there as soon as he walked up was polite and explained how everything works and took us out I had it financed and Gary took good care of me. He was awesome. I have an issue with my previous cars. I had questions on it and I sent him an email and he got back to me on it. This is the easiest and friendliest purchase and best experience in buying a vehicle that I went through.
Dear Daniel Hammer,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed May 5, 2016
Herbert was very nice about everything and very helpful. It got confusing since it was my first buy, but he made things much simpler for me as far as going through things with the bank. I would definitely recommend Off Lease Only to a friend.
Dear Montrel,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Herbert.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 4, 2016
I financed a vehicle with Off Lease Only. They were nice and helped me find what I was looking for. If I'll need another car, I would buy from them again.
Dear Wandy Geffrard,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
In behalf of Mark and Eileen Fischer, Owners
Reviewed May 2, 2016
I was just driving by Off Lease Only and saw nice cars parked there. I went to look for a car and the treatment from their guys was so nice. They financed me a nice Lexus 300 and the percentage was low. I'm happy with Off Lease Only. If I have the money, that’s where I would buy my secondhand car. They're number 1.
Dear Dazel Barre,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,
Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed April 30, 2016
Off Lease Only gave me the best deal and once I met them, I had a very nice experience with them. I love the 2011 Jaguar XJL I bought from them. I financed it, and the process was great. It was very smooth, quick and made really easy. I corresponded back and forth with the salesman, Jeff, who was a great and very honest guy. At first, I didn't hear back from them. I didn't think they would be able to get me the loan and I was getting ready to buy another car I was gonna settle for. Then they called me at last minute and I set the other deals down. That was a great experience for me because I'm happy. In fact, I wouldn't have been as happy with the other vehicle than I would have been with this one. I really enjoyed doing business with Off Lease and I would do business with them again.
Dear Gerald Love,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed April 28, 2016
I've purchased a brand new car from Off Lease Only about 8 years ago and it was a little cheaper compared to other auto dealers. Recently, about two weeks ago, I purchased again from them which I refinanced and the process was very good. Our overall experience was excellent and I will recommend the dealer to all my friends for sure.
Dear Leonel Censabella,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of Mark and Eileen Fischer, Owners
Reviewed April 24, 2016
I was looking online for cars and Off Lease Only had the vehicle that I wanted and was cheaper than the other dealerships. My salesperson was really nice and made sure that he got track on all the information and contacted me for everything that we needed during the process for all the papers and insurance.
Dear Julissa,
We are happy to hear that Off Lease Only was able to help you purchase the car you found online and wanted. We wish you safe travels in your new vehicle and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 23, 2016
We only had one vehicle for my family and so it was time to get two. We heard that Off Lease works with you and they're reasonable. It was my first time to buy from them and we bought a Dodge Caravan. There were multiple sales reps and they were all wonderful. They were really good and I would go back again.
Dear Nicole,
Thank you for your business and kind review on our Sales Associates! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 22, 2016
I got a 2015 Dodge Charger from Off Lease less than a month ago. The salesman was cool and he helped me out with anything that I needed to know and do in order to be able to finance the car.
Dear James,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with your Sales Associate.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 21, 2016
It was time to replace my old vehicle and I visited about three or four dealerships online, but I went with Off Lease Only because of their prices. I got a 2014 Hyundai Accent financed. The salesperson we dealt with was very knowledgeable and his customer service is great. Also, this is my second time purchasing with them.
Dear Kenisha,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2016
One of the guys that I work with purchased a car from Off Lease. And when we were looking online for a specific vehicle, my wife found it in them. We got a 2012 Nissan Murano and it's newer and more features compared to our previous vehicle. They were so easy and very simple to deal with compared to going to a regular dealer. It was crowded that day so financing took a little while, but other than that it was fine. I like their bare bones approach. We had a specific vehicle in mind, they told us how to find the vehicle and the one similar to it, and the salesman walked us through the process. I'd recommend Off Lease.
Dear John,
We are happy to hear that Off Lease Only was able to help you purchase the specific 2012 Nissan Murano you were looking for. Thanks also for the 5-star review. We wish you safe travels in your new Murano and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2016
A friend who had purchased from Off Lease told us about them. We went off with his voucher, and the pricing. We got a 1997 Saturn, and ended up owning it. The sales rep was very nice. She took care of us, and did everything in her power to help.
Dear Lisa,
On behalf of all of us at Off Lease Only, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with your Sales Associate. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 19, 2016
Primarily, Off Lease's prices looked good so we bought a Hyundai Sonata from them. We were first time shoppers with them and our interactions with their sales reps were positive. They helped us find what we needed, and were courteous and knowledgeable.
Dear Steve,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 18, 2016
I was starting a new job that required me to have a reliable vehicle. Off Lease Only is in an area where I work, and I liked their price so I financed a Mercedes C250 with them. It was a quick and seamless process. Their salesperson was knowledgeable, friendly, and straightforward. I knew exactly which vehicle I wanted, and they provided me with what I needed.
Dear Stanley,
We are happy to hear that Off Lease Only was able to help you purchase the exact vehicle you wanted. Thanks also for the 5-star review. We wish you safe travels in your new Mercedes C250 and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 18, 2016
My car was 10 years old, so things started going wrong with it. Off Lease Only was my first stop and I purchased from them a 2014 Lexus ES 350 outright cash. Everything was great with our salesperson. It was a little confusing in the beginning not knowing how to go about talking with the salesperson, but once the process was explained to us, we were like, "okay, we got it now". They showed us the available cars they have in their lot and asked us to go out and look at them, and that's what we did. We've already had another friend go there and purchase a car.
Dear Tracy,
First and foremost, thank you for your business and the 5-star rating. We’re glad that our Sales Associate was able to explain our process to you satisfactorily to allow you to have that great experience. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your 2014 Lexus ES 350. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 17, 2016
I had an Expedition, which is a big vehicle. I use it for work and it’s a waste of gas. Since the Expedition is way too big just for me, I decided to buy a 2015 Camaro from Off Lease Only. I financed it, which was a pretty easy process. Off Lease's salespeople are very nice, helpful and patient. They even wanted to know that I'm satisfied and they asked if I had any questions, and they went over everything with me. It was a nice experience.
Dear Maria,
Thank you for purchasing your 2015 Camaro at Off Lease Only.It's great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 15, 2016
Off Lease Only had lower prices and so we bought a Toyota Corolla from them. It was for my daughter and her car was in an accident. We had it financed and the process was pretty quick compared to other dealers we’ve gone to. The salesperson was very positive and I like the fact that he kept us informed of the whole process and what was going on after we had done the application process so we weren’t just sitting there wondering what’s going on.
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We hope your daughter enjoys her Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 15, 2016
I purchased a 98 Saturn outright, and this is a good vehicle for my first car. Stephanie, the person I was working with, took care of me from the beginning to the end. She even helped with organizing and getting repairs on the car when something went wrong on it. The whole staff did a good job, were awesomely friendly, on point and helpful.
Dear Joel,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Stephanie. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 14, 2016
I financed a Chevy Impala with Off Lease Only. I was very impressed. I also met the manager of the entire company and the financial advisor there. I thought that they were well organized and certainly met the customers' needs. Based on my budget, they helped me. They sat down with me and assisted me in determining what type of vehicle and what my budget could afford.
Thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and affordable.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons - saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 14, 2016
My husband looked online for quotes, and we chose Off Lease Only because of the price. A family member went to purchase from them as well. We bought a 2014 Chevy Silverado, and the rep was great - very friendly and helpful. Their whole staff was really nice, personable, and they made us feel welcome. We were there for a couple of hours, and they were very attentive, making sure if we wanted anything to drink.
Dear Araceli,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 13, 2016
My old car got too old so I bought a 2015 Dodge Charger from Off Lease. It’s a pretty good price, and a lot better than my old one. I financed my vehicle and the process was simple and easy. The only thing is I realized later that the car was missing some floor mats.
Dear Carlos,
Thank you for taking the time to share your comments on Off Lease Only. We are glad to hear you had a simple and easy car-buying experience. For future reference, please note that all our vehicles are sold “as is,” and it’s not uncommon for “as is” vehicles to come without floor mats. Some dealerships that sell “as is” vehicles missing some floor mats will build in the cost of providing replacement mats and add profit to that cost. Off Lease Only does not do this. In addition, most dealerships that provide replacement floor mats cover their costs with dealer fees, while Off Lease Only has no dealer fee.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends at Off Lease Only, we hope you enjoy your 2015 Dodge Charger!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 12, 2016
I've gone to four dealerships and had walked out a bunch of times because they’re too much of a shark and I couldn’t handle it. I purchased a GMC Sierra at Off Lease Only. I upgraded from my Honda Pilot 2007. The entire process was fairly quick. I brought $5,000 cash and my information. They took me to a finance guy and he had everything signed already. He talked with a few different banks to try to get me the lowest rate. I’m 25 and it’s the biggest purchase of my life. I have good credit but I don’t have a lot of lines of credit, so it’s not a tried credit. Some banks were leery of lending me the money but he found one. I really wanted a truck and I was going to do whatever to get it, so I did.
The salesperson was very good. He was attending about five people at the same time and there were other salespeople who weren't attending anybody so I had to wait a little bit. He said he'd have the truck ready for me outside but it wasn't. But overall, he was very nice. It was a very good experience.
On behalf of the Off Lease Only Team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 11, 2016
I recently moved from India to here so I needed a vehicle, and one of my cousins referred us to Off Lease Only. They don't have dealer fees, they have very good vehicles, I can go for test drives, and the process is so easy so I bought a Hyundai Elantra from them. Their salesperson was really helpful, and my interaction with him has been wonderful. Everything else was so easy except for the finance because I had to take that from another credit union outside and then I went with the cashier’s check.
Thank you for purchasing your Hyundai Elantra at Off Lease Only. It's great to hear that your visit with us earned a 5-star rating. It's also great to hear that you were recommended to us by one of your cousins. Thanks for taking the time to share your comments, and good luck with the Elantra.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 10, 2016
The Off Lease sales rep was very good. He helped me with what I was looking for and was very knowledgeable and friendly. I’d recommend them and I already had my son buy a car there the next week. The only thing I didn’t like was they try to sell this long-term warranty when the high-ends already had five years on. My son bought the warranty because he only has 6,000 miles on this. I got talked into the warranty but I cancelled it straight away when my son told me I can cancel, so it was no problem.
Dear Roger,
First and foremost, thank you for your business, and your honest feedback. We really appreciate your recommendation to your son.
Off Lease Only is pleased you had a 5-star experience with us, but we strive for total customer satisfaction. We’re disappointed to hear you weren’t completely pleased with the finance aspect of your experience.
Please take into consideration that our Finance Department may simply have been trying to protect you from potentially costly situations that can occur down the road. Your complete peace of mind with your purchase is a priority for us. Often, the perception of “saving money”, by not purchasing an extended warranty, becomes a harsh reality down the road, when an unexpected and expensive breakdown occurs. Even new cars break down, which is why they all come with warranty coverage when they’re brand new. We’ve had customers advise us, after an unfortunate incident has occurred, that they wished they had purchased the extended warranty, especially on our higher priced vehicles, which are more expensive to repair, not to mention costly computer repairs that can occur with just about any vehicle.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 9, 2016
I wanted to upgrade my vehicle so I financed a Volkswagen Passat with Off Lease Only. The process was long but it went well as far as them helping me out and getting me approved. I really didn't have any problems. Their salesperson was great and very patient with me. Everyone was really friendly, too. Additionally, Off Lease Only has pretty good cars. I was surprised with the prices and the variety of cars that they could have which were thousands. What's also great about them is they don't have dealer fees.
Dear Raul,
Thank you for purchasing your Volkswagen Passat at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 8, 2016
The sales rep at Off Lease helped me find what I was looking for. I bought a 2015 Nissan Altima and it's a lot better than what I had before. I financed my new car and it was quick, efficient and very easy.
Dear Brian,
We are happy to hear that Off Lease Only was able to help you find and purchase the 2015 Nissan Altima you were looking for. Thanks also for the 5-star review. We wish you safe travels in your new Altima and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 7, 2016
I needed to upgrade my '09 Cadillac and Off Lease Only had a good deal on the Cadillac they were offering - it was a low mileage. Early on, the salesperson called me to describe the car because I live two hours away, and he was helpful. Unfortunately, the car had problems so I didn't do the deal. But overall, the experience was good.
Dear David,
First and foremost, thank you for your inquiry and kind feedback. Off Lease Only is thrilled your overall experience with us was good.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for more honest feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 6, 2016
My husband found a car at Off Lease, so we called, made an appointment and went over there for three days because they had a problem with the bank. No bank want to take my credit because it's a new credit. But at the end, they found some agency that wanted to work with it. So they called me, I went there, and we finished everything. The only bad thing is that they checked my credit a lot, so it's very low now. We bought the car and it's a big difference compared to our previous vehicle but it's a good car.
The sales rep was a good guy and he helped us a lot. We had a problem with the registration because I put the same tag that I had in my old car and we had to call a few times because the financing guy has to send me by email the new registration. And he took a week to send it. My husband was a little bit upset. Then at the end, my husband called him and he sent me the tag. So we had a few problems but thank God we resolved everything, so now we are good.
First and foremost, thank you for your business and your patience. We're glad the Finance Department was eventually able to resolve the registration issue to your satisfaction. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope you enjoy your purchase. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 5, 2016
I bought a Nissan Rouge from Off Lease and I had a great experience. I dealt with Dennis who was professional, helpful and not pushy, like what is typically expected when buying a car. He was fantastic and accommodating. I had certain concerns and he made sure that there was a very clear understanding. He did what it takes to make sure I was happy, and that he sold the vehicle. I was very happy with the experience overall with him. I would recommend him and Off Lease.
Dear Terry,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Nissan Rogue. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 4, 2016
Off Lease is much better than the other retailers. I bought a 2004 Nissan Altima from them which is also much better than my previous vehicle. There was a little wait time when I financed it, but I didn't mind. Their sales rep was very friendly and helpful.
Dear Fabiola,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. Thanks also for sharing your Off Lease Only experience with us and others and for the 5-star rating. We apologize for your short wait. As you financed your 2004 Nissan Altima with us, please note that our Finance Department has approximately 15 to 20 potential lenders they work with. We always try to find the best interest rates for our customers. Unfortunately, that can take some time. In addition, we are always looking for excellent staff to add to our team to make our customers’ experience more time-efficient.
We take your feedback very seriously and appreciate your patience. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 3, 2016
Off Lease Only, compared to other auto dealers, had a better price so I decided to buy my BMW from them. I financed it through my bank. The salesperson was nice, courteous and he got what I needed.
Dear Hai,
We are happy to hear that Off Lease Only was able to help you find and purchase the car you wanted. Thanks also for the 5-star review. We wish you safe travels in your new BMW and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 2, 2016
Have been research used cars in anticipation of buying. Having already looked through Off Lease Only's inventory, I went to their dealership in Orlando FL with car options in mind. Upon arriving at the dealership, I found that the car in question was not as it was described online. Aftermarket tires described online were replaced with standard stock tires. The sales employee and sales manager both acted uneducated while trying to explain away the clearly different tires. Upon being unable to explain, I was told "sold as is, take it or leave it". As I awaited a test drive, I heard a finance manager telling a customer "go the ** to Mazda and spend $4k more - I don't care".
Shortly thereafter, another finance employee was asked by another customer how much longer before they can pay for their car as they were paying in full, he responded with, "about 40 minutes". At this point the customer explained that he told them 15-40 minutes over 45 minutes before. The employee in question responded with, "well I guess it will be another 40 then" and proceeded to walk away and leave the customer standing there. This dealership has terrible customer service and make changes to their advertised vehicles without updating their website. BUYER BEWARE.
Dear Patrick,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 700 employees now we rely on your feedback for quality control.
Can you please provide the stock number of the vehicle you referenced, as well as the staff members you referred to? We can assure you that these matters will be addressed and taken care of, and those responsible will be held accountable for neglecting the level of service that we expect, and you deserve. We thank you for alerting us to these problems.
Our Customer Service Director, Ana, will be reaching out to you to further discuss with you, in detail, what you experienced. If, for any reason, she is unable to reach you, please contact her, toll free at 1-855-994-6396. You can also contact us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon, and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 1, 2016
I wanted a new vehicle and I heard great reviews on Off Lease so I decided to go to them over other auto dealers. I got a Lexus and the salesperson was friendly and knowledgeable.
Dear Crystal,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. We hope you enjoy your Lexus.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 30, 2016
I needed a van for my business and Off Lease Only had the best prices in town. I purchased my other car from them four years prior too. The sales guy was informative. There was no bait-and-switch and it was what it was over there. They were nice and there were no issues. I went ahead and see if I could get financing, but decided to pay for the car outright instead. But, because of that, it took a little bit longer than what I expected. Everything’s fine, though. I like them.
Dear William,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 21, 2016
I purchased a Rav-4 in January. I had recently relocated to Florida and was temporarily staying with my cousins in Davenport, FL. The vehicle seemed to be fine when we drove it back. However, the first time I actually tried to drive it after that, it had a major problem with the front axle. We took it back to OLO to either have it repaired or get another vehicle. After three days, they determined something was bent (the frame?) So the sales manager, Glen **, said they would let me get another one, which I did, and also arrange for a rental car at no charge to me. This was the proper thing to do; however, it did take them three days to decide this, which during that time I was without a vehicle.
They transferred most of the items to my new vehicle. I had a different finance officer; I cannot remember the name of the first one--the second one was Guesly. So far my vehicle seems to be just fine. It is a 2015 Hyundai Sonata with a lot of miles on it for such a new car. The price was pretty good, about $13,000. However, I noticed a lot of things were added on to make the price a lot higher. I requested to not take the extended warranty and was told I had to get it since it was included with the first vehicle and they were transferring about everything over but could cancel later. I have since cancelled that with their warranty department and it went through.
I also cancelled the Etch, a vehicle identification program but not yet showing up on in my account. They gave me two more add ons--Gap insurance, which I am planning to cancel and Auto Armor, which it looks like I cannot cancel. The finance officers only give you limited information on most of these--the first finance person gave me very little information. With the Auto Armor, I felt it was as if it was included in the price, even though I did sign a form for it.
The Auto Armor is very expensive, $999, and I really do not know what they did and when. So I feel that all these add-ons are a bit deceiving, and they turn out to make your vehicle a lot more expensive. There are, of course, arguments the dealer cannot present for each of these; however, they are certainly a major expense and not properly explained. I am just glad I am able to cancel most of them; I just wish I had more information about the Auto Armor so I could have made an informed decision before I got locked into it.
In summary, I would say the people you deal with at Off Lease Only Orlando and their various offices are nice and friendly and helpful. Ben, my first salesman and especially Craig, my second salesman, went out of their way for me. My biggest complaint is the extra options are very expensive and are presented in a way that makes them seem like they are either part of the deal or very necessary as was the case with the extended warranty. My cost is about $2400 less now since I cancelled that and am hoping to lower it even more with the cancellation of Etch and Gap insurance, identified by them as Classic.
Dear Stephen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Ben and Craig, and we hope you felt like part of the family during your visit.
However, it sounds like you clearly did not get the level of service from our Finance Department that the owners started this company to provide. It looks like you have a few issues that left you feeling uncomfortable.
We would like to reach out to you and address these concerns with you on a more personal level. Our Customer Service Director, Ana will be getting in touch with you, if she hasn’t already. If, for any reason, she’s unable to reach you, please contact her toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 21, 2016
I bought a 2012 Nissan Altima from Off Lease Only. I did my homework on the place before we went in there, looked at their testimonials in all the cars that they've sold and what they had available which made it easy because I knew what I wanted before I went in there. The salesperson met us at the door. We didn't know what their process was but he found out what I was looking for and walked me through the process real quick. I actually already had the stock number of the car that I was looking for so he went out, got it, pulled it upfront for us and we took it for a drive. Financing it was a breeze. We went in, signed the paperwork and left with the new car. The car is a lot newer and has less miles on it than my previous vehicle.
Dear Jason,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, enjoy your 2012 Nissan Altima!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 20, 2016
Dear Car Shopper. WARNING - This review is from my personal experience with an employee of Off Lease Only in Orlando Florida, and this story very well should reflect the reputation of off lease only as a whole. One will find a great deal on a great car at Off lease only, and the floor sales experience is wonderful; although one will be wise to carefully read the contracts regardless of the appearance of a rush. It was explained to us that the $3,000 warranty was included at no extra charge to us - this was made perfectly clear after multiple times of us asking. The feeling of realizing that we owed an extra $3,000 was not a good one, but the feeling of being lied to after being made to feel like a friend is horrible. I will never trust anyone again by their word alone. We feel like idiots and for what? Because we trusted a man for his word.
I promise you reader that we were intentionally misinformed and encouraged to hurry so that we did not look over our contract more carefully, but this cannot be off lease only's standard business model because I sent my sister to find a van and she purchased from off lease only with no issues to report. I will be contacting off lease only to see if they will make right where we were wronged. If this issue is resolved by the standard of honesty among men (like being given what we were promised) then further reviews will reflect such action. God bless us all, and I apologize to off lease only's owners for having to carry the shame of having been a part of such deceptive behavior.
Dear David,
We appreciate you reaching out to us and sharing your experience. We take your comments seriously. With over 600 employees now, we rely on your feedback for quality control.
We are in the process of reaching out to you to address your concerns. We would like more detailed information as to exactly what took place, and what was said. If, for any reason, we are unable to reach you at the number you provided, please contact our Customer Service Department, toll free at 1-855-994-6396 as soon as possible so we can give you the immediate attention you deserve.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Service TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 17, 2016
Our other vehicle was old and we needed a new vehicle. We went with Off Lease Only and got a Ford Escape. Financing with them was very easy and efficient. Our salesperson was a very nice guy. We just went to the lot because we preferred to look ourselves and when we found something, he was very helpful. It has been an excellent experience. We got a quality vehicle for a better price than what we would have gotten somewhere else.
Dear Anna,
Thank you for purchasing your Ford Escape at Off Lease Only. It’s great to hear that your visit with us was an excellent experience and earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 27, 2016
I had a good experience with Off Lease Only. I bought a Mercedes C250, got attended fairly quickly, got the loan in a few hours and was driving off the lot the same day. Their price was also great and they also have different options. Plus, most of the cars there are in good condition. Not to mention, they're honest - they showed me the car facts and the report right off the bat. What I like most about it is that I can walk around and just go in every car and I'm not being pushed to buy anything. They're really attentive and they give you time to think about it. The sales rep also made sure that I was being helped out. He made sure that the loan went through and that I was able to drive the car. Definitely, I will recommend him to any of my friends who want to buy a car.
Dear John,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 26, 2016
I wanted a car for my high school son. Off Lease had good prices and it was very straightforward on the internet. I had an idea of what I was looking for so I didn’t have to go to another dealer anymore. The sales rep was very knowledgeable and honest. He wasn’t trying to sell me a car. He was just very upfront and that’s what I liked. I went ahead and financed with them and my experience in buying a car from Off Lease is the best so far.
Dear Javier,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 26, 2016
I wanted to change my vehicle and I was looking for a specific car that I saw online. Off Lease Only had a good deal on the price of the car I was hoping for so I went there. They sent me pictures and helped me out with the information that I needed for me to buy it. The sales representative was a pretty good guy. I live in Orlando and I went all the way to Miami. He trusted me that I was going to buy the car, held it for me, and so I got a Mercedes Benz. It was a great experience and I would definitely come back for my next car.
Dear Carlos,
Thank you for your business and positive review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your Mercedes-Benz!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 25, 2016
Off Lease's customer service is amazing. The sales rep was comfortable and the best. I needed a new vehicle for my job because my old one was bad and my friend told me about them. I bought a Hyundai Sonata and had it financed.
Dear Yarili,
Hearing that you had an AMAZING experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Hyundai Sonata. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 24, 2016
I needed a new car for school so I bought a hatchback from Off Lease Only. The sales reps were good but there were certain things that happened that we weren’t very happy about. For example, they changed one of our plates for a new one when we specifically requested to keep the old plate. Other than that, they helped us out.
Dear Alejandro,
First and foremost, thank you for your business. We apologize for our delayed response. We receive thousands of reviews, but we take pride in responding to each and every one. We haven’t forgotten you, and we’re not ignoring you! We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you were pleased with the service you received from our sales associates. However, it seems you didn’t quite get the level of service, from the rest of your experience, that the owners started this company to provide. You mentioned being unhappy about the situation with your plate as being one of your concerns. We would like to reach out to you to address every matter that concerned you. Did you receive an explanation as to why they had to replace your plate?
Please contact our Customer Service Director, Ana toll free at 1-855-994-6396, so we can further discuss these issues and address all your concerns. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We want you to be completely satisfied with every aspect of your purchase, and we look forward to speaking with you soon and assisting you in every way we can.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 23, 2016
I had a great experience with Off Lease. A friend of ours used them and recommended them to us. My old vehicle was a 2005 Honda Accord and it's got 181,000 miles on it so it was time for a new car. I looked at a few other places, and they had the exact car I was looking for, and their price was better. I bought it from them and it was so great, I went a week later and bought another one. My youngest son was getting his license, so I was giving him my old car and then I was replacing it for myself. I got a 2013 Hyundai Sonata Hybrid. We financed it. The rep was fantastic and we loved him. In fact, when we went back the following week, we asked for him again. He was very professional and accommodating and he took care of us.
Off Lease's selection is fantastic in the Orlando facility and the finance guys were really good. While we were waiting and waiting to check out, they brought pizzas in for us because it was a long time and it was very crowded. Their customer service was fantastic. I highly recommend them and I have told a few of my neighbors and friends to check them out.
Dear Christopher,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you and your son for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com