Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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Reviewed April 30, 2016
Off Lease Only gave me the best deal and once I met them, I had a very nice experience with them. I love the 2011 Jaguar XJL I bought from them. I financed it, and the process was great. It was very smooth, quick and made really easy. I corresponded back and forth with the salesman, Jeff, who was a great and very honest guy. At first, I didn't hear back from them. I didn't think they would be able to get me the loan and I was getting ready to buy another car I was gonna settle for. Then they called me at last minute and I set the other deals down. That was a great experience for me because I'm happy. In fact, I wouldn't have been as happy with the other vehicle than I would have been with this one. I really enjoyed doing business with Off Lease and I would do business with them again.
Dear Gerald Love,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed April 28, 2016
I've purchased a brand new car from Off Lease Only about 8 years ago and it was a little cheaper compared to other auto dealers. Recently, about two weeks ago, I purchased again from them which I refinanced and the process was very good. Our overall experience was excellent and I will recommend the dealer to all my friends for sure.
Dear Leonel Censabella,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of Mark and Eileen Fischer, Owners
Reviewed April 24, 2016
I was looking online for cars and Off Lease Only had the vehicle that I wanted and was cheaper than the other dealerships. My salesperson was really nice and made sure that he got track on all the information and contacted me for everything that we needed during the process for all the papers and insurance.
Dear Julissa,
We are happy to hear that Off Lease Only was able to help you purchase the car you found online and wanted. We wish you safe travels in your new vehicle and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 23, 2016
We only had one vehicle for my family and so it was time to get two. We heard that Off Lease works with you and they're reasonable. It was my first time to buy from them and we bought a Dodge Caravan. There were multiple sales reps and they were all wonderful. They were really good and I would go back again.
Dear Nicole,
Thank you for your business and kind review on our Sales Associates! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 22, 2016
I got a 2015 Dodge Charger from Off Lease less than a month ago. The salesman was cool and he helped me out with anything that I needed to know and do in order to be able to finance the car.
Dear James,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with your Sales Associate.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 21, 2016
It was time to replace my old vehicle and I visited about three or four dealerships online, but I went with Off Lease Only because of their prices. I got a 2014 Hyundai Accent financed. The salesperson we dealt with was very knowledgeable and his customer service is great. Also, this is my second time purchasing with them.
Dear Kenisha,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2016
One of the guys that I work with purchased a car from Off Lease. And when we were looking online for a specific vehicle, my wife found it in them. We got a 2012 Nissan Murano and it's newer and more features compared to our previous vehicle. They were so easy and very simple to deal with compared to going to a regular dealer. It was crowded that day so financing took a little while, but other than that it was fine. I like their bare bones approach. We had a specific vehicle in mind, they told us how to find the vehicle and the one similar to it, and the salesman walked us through the process. I'd recommend Off Lease.
Dear John,
We are happy to hear that Off Lease Only was able to help you purchase the specific 2012 Nissan Murano you were looking for. Thanks also for the 5-star review. We wish you safe travels in your new Murano and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2016
A friend who had purchased from Off Lease told us about them. We went off with his voucher, and the pricing. We got a 1997 Saturn, and ended up owning it. The sales rep was very nice. She took care of us, and did everything in her power to help.
Dear Lisa,
On behalf of all of us at Off Lease Only, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with your Sales Associate. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 19, 2016
Primarily, Off Lease's prices looked good so we bought a Hyundai Sonata from them. We were first time shoppers with them and our interactions with their sales reps were positive. They helped us find what we needed, and were courteous and knowledgeable.
Dear Steve,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 18, 2016
I was starting a new job that required me to have a reliable vehicle. Off Lease Only is in an area where I work, and I liked their price so I financed a Mercedes C250 with them. It was a quick and seamless process. Their salesperson was knowledgeable, friendly, and straightforward. I knew exactly which vehicle I wanted, and they provided me with what I needed.
Dear Stanley,
We are happy to hear that Off Lease Only was able to help you purchase the exact vehicle you wanted. Thanks also for the 5-star review. We wish you safe travels in your new Mercedes C250 and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 18, 2016
My car was 10 years old, so things started going wrong with it. Off Lease Only was my first stop and I purchased from them a 2014 Lexus ES 350 outright cash. Everything was great with our salesperson. It was a little confusing in the beginning not knowing how to go about talking with the salesperson, but once the process was explained to us, we were like, "okay, we got it now". They showed us the available cars they have in their lot and asked us to go out and look at them, and that's what we did. We've already had another friend go there and purchase a car.
Dear Tracy,
First and foremost, thank you for your business and the 5-star rating. We’re glad that our Sales Associate was able to explain our process to you satisfactorily to allow you to have that great experience. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your 2014 Lexus ES 350. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 17, 2016
I had an Expedition, which is a big vehicle. I use it for work and it’s a waste of gas. Since the Expedition is way too big just for me, I decided to buy a 2015 Camaro from Off Lease Only. I financed it, which was a pretty easy process. Off Lease's salespeople are very nice, helpful and patient. They even wanted to know that I'm satisfied and they asked if I had any questions, and they went over everything with me. It was a nice experience.
Dear Maria,
Thank you for purchasing your 2015 Camaro at Off Lease Only.It's great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 15, 2016
Off Lease Only had lower prices and so we bought a Toyota Corolla from them. It was for my daughter and her car was in an accident. We had it financed and the process was pretty quick compared to other dealers we’ve gone to. The salesperson was very positive and I like the fact that he kept us informed of the whole process and what was going on after we had done the application process so we weren’t just sitting there wondering what’s going on.
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We hope your daughter enjoys her Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 15, 2016
I purchased a 98 Saturn outright, and this is a good vehicle for my first car. Stephanie, the person I was working with, took care of me from the beginning to the end. She even helped with organizing and getting repairs on the car when something went wrong on it. The whole staff did a good job, were awesomely friendly, on point and helpful.
Dear Joel,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Stephanie. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 14, 2016
I financed a Chevy Impala with Off Lease Only. I was very impressed. I also met the manager of the entire company and the financial advisor there. I thought that they were well organized and certainly met the customers' needs. Based on my budget, they helped me. They sat down with me and assisted me in determining what type of vehicle and what my budget could afford.
Thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and affordable.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons - saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 14, 2016
My husband looked online for quotes, and we chose Off Lease Only because of the price. A family member went to purchase from them as well. We bought a 2014 Chevy Silverado, and the rep was great - very friendly and helpful. Their whole staff was really nice, personable, and they made us feel welcome. We were there for a couple of hours, and they were very attentive, making sure if we wanted anything to drink.
Dear Araceli,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 13, 2016
My old car got too old so I bought a 2015 Dodge Charger from Off Lease. It’s a pretty good price, and a lot better than my old one. I financed my vehicle and the process was simple and easy. The only thing is I realized later that the car was missing some floor mats.
Dear Carlos,
Thank you for taking the time to share your comments on Off Lease Only. We are glad to hear you had a simple and easy car-buying experience. For future reference, please note that all our vehicles are sold “as is,” and it’s not uncommon for “as is” vehicles to come without floor mats. Some dealerships that sell “as is” vehicles missing some floor mats will build in the cost of providing replacement mats and add profit to that cost. Off Lease Only does not do this. In addition, most dealerships that provide replacement floor mats cover their costs with dealer fees, while Off Lease Only has no dealer fee.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends at Off Lease Only, we hope you enjoy your 2015 Dodge Charger!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 12, 2016
I've gone to four dealerships and had walked out a bunch of times because they’re too much of a shark and I couldn’t handle it. I purchased a GMC Sierra at Off Lease Only. I upgraded from my Honda Pilot 2007. The entire process was fairly quick. I brought $5,000 cash and my information. They took me to a finance guy and he had everything signed already. He talked with a few different banks to try to get me the lowest rate. I’m 25 and it’s the biggest purchase of my life. I have good credit but I don’t have a lot of lines of credit, so it’s not a tried credit. Some banks were leery of lending me the money but he found one. I really wanted a truck and I was going to do whatever to get it, so I did.
The salesperson was very good. He was attending about five people at the same time and there were other salespeople who weren't attending anybody so I had to wait a little bit. He said he'd have the truck ready for me outside but it wasn't. But overall, he was very nice. It was a very good experience.
On behalf of the Off Lease Only Team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 11, 2016
I recently moved from India to here so I needed a vehicle, and one of my cousins referred us to Off Lease Only. They don't have dealer fees, they have very good vehicles, I can go for test drives, and the process is so easy so I bought a Hyundai Elantra from them. Their salesperson was really helpful, and my interaction with him has been wonderful. Everything else was so easy except for the finance because I had to take that from another credit union outside and then I went with the cashier’s check.
Thank you for purchasing your Hyundai Elantra at Off Lease Only. It's great to hear that your visit with us earned a 5-star rating. It's also great to hear that you were recommended to us by one of your cousins. Thanks for taking the time to share your comments, and good luck with the Elantra.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 10, 2016
The Off Lease sales rep was very good. He helped me with what I was looking for and was very knowledgeable and friendly. I’d recommend them and I already had my son buy a car there the next week. The only thing I didn’t like was they try to sell this long-term warranty when the high-ends already had five years on. My son bought the warranty because he only has 6,000 miles on this. I got talked into the warranty but I cancelled it straight away when my son told me I can cancel, so it was no problem.
Dear Roger,
First and foremost, thank you for your business, and your honest feedback. We really appreciate your recommendation to your son.
Off Lease Only is pleased you had a 5-star experience with us, but we strive for total customer satisfaction. We’re disappointed to hear you weren’t completely pleased with the finance aspect of your experience.
Please take into consideration that our Finance Department may simply have been trying to protect you from potentially costly situations that can occur down the road. Your complete peace of mind with your purchase is a priority for us. Often, the perception of “saving money”, by not purchasing an extended warranty, becomes a harsh reality down the road, when an unexpected and expensive breakdown occurs. Even new cars break down, which is why they all come with warranty coverage when they’re brand new. We’ve had customers advise us, after an unfortunate incident has occurred, that they wished they had purchased the extended warranty, especially on our higher priced vehicles, which are more expensive to repair, not to mention costly computer repairs that can occur with just about any vehicle.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 9, 2016
I wanted to upgrade my vehicle so I financed a Volkswagen Passat with Off Lease Only. The process was long but it went well as far as them helping me out and getting me approved. I really didn't have any problems. Their salesperson was great and very patient with me. Everyone was really friendly, too. Additionally, Off Lease Only has pretty good cars. I was surprised with the prices and the variety of cars that they could have which were thousands. What's also great about them is they don't have dealer fees.
Dear Raul,
Thank you for purchasing your Volkswagen Passat at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 8, 2016
The sales rep at Off Lease helped me find what I was looking for. I bought a 2015 Nissan Altima and it's a lot better than what I had before. I financed my new car and it was quick, efficient and very easy.
Dear Brian,
We are happy to hear that Off Lease Only was able to help you find and purchase the 2015 Nissan Altima you were looking for. Thanks also for the 5-star review. We wish you safe travels in your new Altima and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 7, 2016
I needed to upgrade my '09 Cadillac and Off Lease Only had a good deal on the Cadillac they were offering - it was a low mileage. Early on, the salesperson called me to describe the car because I live two hours away, and he was helpful. Unfortunately, the car had problems so I didn't do the deal. But overall, the experience was good.
Dear David,
First and foremost, thank you for your inquiry and kind feedback. Off Lease Only is thrilled your overall experience with us was good.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for more honest feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 6, 2016
My husband found a car at Off Lease, so we called, made an appointment and went over there for three days because they had a problem with the bank. No bank want to take my credit because it's a new credit. But at the end, they found some agency that wanted to work with it. So they called me, I went there, and we finished everything. The only bad thing is that they checked my credit a lot, so it's very low now. We bought the car and it's a big difference compared to our previous vehicle but it's a good car.
The sales rep was a good guy and he helped us a lot. We had a problem with the registration because I put the same tag that I had in my old car and we had to call a few times because the financing guy has to send me by email the new registration. And he took a week to send it. My husband was a little bit upset. Then at the end, my husband called him and he sent me the tag. So we had a few problems but thank God we resolved everything, so now we are good.
First and foremost, thank you for your business and your patience. We're glad the Finance Department was eventually able to resolve the registration issue to your satisfaction. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope you enjoy your purchase. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 5, 2016
I bought a Nissan Rouge from Off Lease and I had a great experience. I dealt with Dennis who was professional, helpful and not pushy, like what is typically expected when buying a car. He was fantastic and accommodating. I had certain concerns and he made sure that there was a very clear understanding. He did what it takes to make sure I was happy, and that he sold the vehicle. I was very happy with the experience overall with him. I would recommend him and Off Lease.
Dear Terry,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Nissan Rogue. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 4, 2016
Off Lease is much better than the other retailers. I bought a 2004 Nissan Altima from them which is also much better than my previous vehicle. There was a little wait time when I financed it, but I didn't mind. Their sales rep was very friendly and helpful.
Dear Fabiola,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. Thanks also for sharing your Off Lease Only experience with us and others and for the 5-star rating. We apologize for your short wait. As you financed your 2004 Nissan Altima with us, please note that our Finance Department has approximately 15 to 20 potential lenders they work with. We always try to find the best interest rates for our customers. Unfortunately, that can take some time. In addition, we are always looking for excellent staff to add to our team to make our customers’ experience more time-efficient.
We take your feedback very seriously and appreciate your patience. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 3, 2016
Off Lease Only, compared to other auto dealers, had a better price so I decided to buy my BMW from them. I financed it through my bank. The salesperson was nice, courteous and he got what I needed.
Dear Hai,
We are happy to hear that Off Lease Only was able to help you find and purchase the car you wanted. Thanks also for the 5-star review. We wish you safe travels in your new BMW and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 2, 2016
Have been research used cars in anticipation of buying. Having already looked through Off Lease Only's inventory, I went to their dealership in Orlando FL with car options in mind. Upon arriving at the dealership, I found that the car in question was not as it was described online. Aftermarket tires described online were replaced with standard stock tires. The sales employee and sales manager both acted uneducated while trying to explain away the clearly different tires. Upon being unable to explain, I was told "sold as is, take it or leave it". As I awaited a test drive, I heard a finance manager telling a customer "go the ** to Mazda and spend $4k more - I don't care".
Shortly thereafter, another finance employee was asked by another customer how much longer before they can pay for their car as they were paying in full, he responded with, "about 40 minutes". At this point the customer explained that he told them 15-40 minutes over 45 minutes before. The employee in question responded with, "well I guess it will be another 40 then" and proceeded to walk away and leave the customer standing there. This dealership has terrible customer service and make changes to their advertised vehicles without updating their website. BUYER BEWARE.
Dear Patrick,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 700 employees now we rely on your feedback for quality control.
Can you please provide the stock number of the vehicle you referenced, as well as the staff members you referred to? We can assure you that these matters will be addressed and taken care of, and those responsible will be held accountable for neglecting the level of service that we expect, and you deserve. We thank you for alerting us to these problems.
Our Customer Service Director, Ana, will be reaching out to you to further discuss with you, in detail, what you experienced. If, for any reason, she is unable to reach you, please contact her, toll free at 1-855-994-6396. You can also contact us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon, and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 1, 2016
I wanted a new vehicle and I heard great reviews on Off Lease so I decided to go to them over other auto dealers. I got a Lexus and the salesperson was friendly and knowledgeable.
Dear Crystal,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. We hope you enjoy your Lexus.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 30, 2016
I needed a van for my business and Off Lease Only had the best prices in town. I purchased my other car from them four years prior too. The sales guy was informative. There was no bait-and-switch and it was what it was over there. They were nice and there were no issues. I went ahead and see if I could get financing, but decided to pay for the car outright instead. But, because of that, it took a little bit longer than what I expected. Everything’s fine, though. I like them.
Dear William,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 21, 2016
I purchased a Rav-4 in January. I had recently relocated to Florida and was temporarily staying with my cousins in Davenport, FL. The vehicle seemed to be fine when we drove it back. However, the first time I actually tried to drive it after that, it had a major problem with the front axle. We took it back to OLO to either have it repaired or get another vehicle. After three days, they determined something was bent (the frame?) So the sales manager, Glen **, said they would let me get another one, which I did, and also arrange for a rental car at no charge to me. This was the proper thing to do; however, it did take them three days to decide this, which during that time I was without a vehicle.
They transferred most of the items to my new vehicle. I had a different finance officer; I cannot remember the name of the first one--the second one was Guesly. So far my vehicle seems to be just fine. It is a 2015 Hyundai Sonata with a lot of miles on it for such a new car. The price was pretty good, about $13,000. However, I noticed a lot of things were added on to make the price a lot higher. I requested to not take the extended warranty and was told I had to get it since it was included with the first vehicle and they were transferring about everything over but could cancel later. I have since cancelled that with their warranty department and it went through.
I also cancelled the Etch, a vehicle identification program but not yet showing up on in my account. They gave me two more add ons--Gap insurance, which I am planning to cancel and Auto Armor, which it looks like I cannot cancel. The finance officers only give you limited information on most of these--the first finance person gave me very little information. With the Auto Armor, I felt it was as if it was included in the price, even though I did sign a form for it.
The Auto Armor is very expensive, $999, and I really do not know what they did and when. So I feel that all these add-ons are a bit deceiving, and they turn out to make your vehicle a lot more expensive. There are, of course, arguments the dealer cannot present for each of these; however, they are certainly a major expense and not properly explained. I am just glad I am able to cancel most of them; I just wish I had more information about the Auto Armor so I could have made an informed decision before I got locked into it.
In summary, I would say the people you deal with at Off Lease Only Orlando and their various offices are nice and friendly and helpful. Ben, my first salesman and especially Craig, my second salesman, went out of their way for me. My biggest complaint is the extra options are very expensive and are presented in a way that makes them seem like they are either part of the deal or very necessary as was the case with the extended warranty. My cost is about $2400 less now since I cancelled that and am hoping to lower it even more with the cancellation of Etch and Gap insurance, identified by them as Classic.
Dear Stephen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Ben and Craig, and we hope you felt like part of the family during your visit.
However, it sounds like you clearly did not get the level of service from our Finance Department that the owners started this company to provide. It looks like you have a few issues that left you feeling uncomfortable.
We would like to reach out to you and address these concerns with you on a more personal level. Our Customer Service Director, Ana will be getting in touch with you, if she hasn’t already. If, for any reason, she’s unable to reach you, please contact her toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 21, 2016
I bought a 2012 Nissan Altima from Off Lease Only. I did my homework on the place before we went in there, looked at their testimonials in all the cars that they've sold and what they had available which made it easy because I knew what I wanted before I went in there. The salesperson met us at the door. We didn't know what their process was but he found out what I was looking for and walked me through the process real quick. I actually already had the stock number of the car that I was looking for so he went out, got it, pulled it upfront for us and we took it for a drive. Financing it was a breeze. We went in, signed the paperwork and left with the new car. The car is a lot newer and has less miles on it than my previous vehicle.
Dear Jason,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, enjoy your 2012 Nissan Altima!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 20, 2016
Dear Car Shopper. WARNING - This review is from my personal experience with an employee of Off Lease Only in Orlando Florida, and this story very well should reflect the reputation of off lease only as a whole. One will find a great deal on a great car at Off lease only, and the floor sales experience is wonderful; although one will be wise to carefully read the contracts regardless of the appearance of a rush. It was explained to us that the $3,000 warranty was included at no extra charge to us - this was made perfectly clear after multiple times of us asking. The feeling of realizing that we owed an extra $3,000 was not a good one, but the feeling of being lied to after being made to feel like a friend is horrible. I will never trust anyone again by their word alone. We feel like idiots and for what? Because we trusted a man for his word.
I promise you reader that we were intentionally misinformed and encouraged to hurry so that we did not look over our contract more carefully, but this cannot be off lease only's standard business model because I sent my sister to find a van and she purchased from off lease only with no issues to report. I will be contacting off lease only to see if they will make right where we were wronged. If this issue is resolved by the standard of honesty among men (like being given what we were promised) then further reviews will reflect such action. God bless us all, and I apologize to off lease only's owners for having to carry the shame of having been a part of such deceptive behavior.
Dear David,
We appreciate you reaching out to us and sharing your experience. We take your comments seriously. With over 600 employees now, we rely on your feedback for quality control.
We are in the process of reaching out to you to address your concerns. We would like more detailed information as to exactly what took place, and what was said. If, for any reason, we are unable to reach you at the number you provided, please contact our Customer Service Department, toll free at 1-855-994-6396 as soon as possible so we can give you the immediate attention you deserve.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Service TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 17, 2016
Our other vehicle was old and we needed a new vehicle. We went with Off Lease Only and got a Ford Escape. Financing with them was very easy and efficient. Our salesperson was a very nice guy. We just went to the lot because we preferred to look ourselves and when we found something, he was very helpful. It has been an excellent experience. We got a quality vehicle for a better price than what we would have gotten somewhere else.
Dear Anna,
Thank you for purchasing your Ford Escape at Off Lease Only. It’s great to hear that your visit with us was an excellent experience and earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 27, 2016
I had a good experience with Off Lease Only. I bought a Mercedes C250, got attended fairly quickly, got the loan in a few hours and was driving off the lot the same day. Their price was also great and they also have different options. Plus, most of the cars there are in good condition. Not to mention, they're honest - they showed me the car facts and the report right off the bat. What I like most about it is that I can walk around and just go in every car and I'm not being pushed to buy anything. They're really attentive and they give you time to think about it. The sales rep also made sure that I was being helped out. He made sure that the loan went through and that I was able to drive the car. Definitely, I will recommend him to any of my friends who want to buy a car.
Dear John,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 26, 2016
I wanted a car for my high school son. Off Lease had good prices and it was very straightforward on the internet. I had an idea of what I was looking for so I didn’t have to go to another dealer anymore. The sales rep was very knowledgeable and honest. He wasn’t trying to sell me a car. He was just very upfront and that’s what I liked. I went ahead and financed with them and my experience in buying a car from Off Lease is the best so far.
Dear Javier,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 26, 2016
I wanted to change my vehicle and I was looking for a specific car that I saw online. Off Lease Only had a good deal on the price of the car I was hoping for so I went there. They sent me pictures and helped me out with the information that I needed for me to buy it. The sales representative was a pretty good guy. I live in Orlando and I went all the way to Miami. He trusted me that I was going to buy the car, held it for me, and so I got a Mercedes Benz. It was a great experience and I would definitely come back for my next car.
Dear Carlos,
Thank you for your business and positive review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your Mercedes-Benz!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 25, 2016
Off Lease's customer service is amazing. The sales rep was comfortable and the best. I needed a new vehicle for my job because my old one was bad and my friend told me about them. I bought a Hyundai Sonata and had it financed.
Dear Yarili,
Hearing that you had an AMAZING experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Hyundai Sonata. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 24, 2016
I needed a new car for school so I bought a hatchback from Off Lease Only. The sales reps were good but there were certain things that happened that we weren’t very happy about. For example, they changed one of our plates for a new one when we specifically requested to keep the old plate. Other than that, they helped us out.
Dear Alejandro,
First and foremost, thank you for your business. We apologize for our delayed response. We receive thousands of reviews, but we take pride in responding to each and every one. We haven’t forgotten you, and we’re not ignoring you! We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you were pleased with the service you received from our sales associates. However, it seems you didn’t quite get the level of service, from the rest of your experience, that the owners started this company to provide. You mentioned being unhappy about the situation with your plate as being one of your concerns. We would like to reach out to you to address every matter that concerned you. Did you receive an explanation as to why they had to replace your plate?
Please contact our Customer Service Director, Ana toll free at 1-855-994-6396, so we can further discuss these issues and address all your concerns. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We want you to be completely satisfied with every aspect of your purchase, and we look forward to speaking with you soon and assisting you in every way we can.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 23, 2016
I had a great experience with Off Lease. A friend of ours used them and recommended them to us. My old vehicle was a 2005 Honda Accord and it's got 181,000 miles on it so it was time for a new car. I looked at a few other places, and they had the exact car I was looking for, and their price was better. I bought it from them and it was so great, I went a week later and bought another one. My youngest son was getting his license, so I was giving him my old car and then I was replacing it for myself. I got a 2013 Hyundai Sonata Hybrid. We financed it. The rep was fantastic and we loved him. In fact, when we went back the following week, we asked for him again. He was very professional and accommodating and he took care of us.
Off Lease's selection is fantastic in the Orlando facility and the finance guys were really good. While we were waiting and waiting to check out, they brought pizzas in for us because it was a long time and it was very crowded. Their customer service was fantastic. I highly recommend them and I have told a few of my neighbors and friends to check them out.
Dear Christopher,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you and your son for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 22, 2016
My nephew told me about Off Lease Only and I bought a Hyundai Accent from them in cash two months ago. Their prices were fair and I don't have to go through the hassle of going back and forth. When I was looking for the car I had put in a request through the internet and I got a phone call and so I looked it up and went to see it when I knew they had it. The only thing was that the manuals in the car were soaking wet and they didn't have any spares to give me so I had to go to the dealer who also didn't have any so they ended up sending me a disc. But my interactions with them were very good and it was a very pleasant experience.
Dear Patricia,
First and foremost, we apologize for our delayed response. We receive thousands of reviews, and we take pride in responding to each and every one. We haven’t forgotten about you, and we’re not ignoring you! Thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear from you and know that you had a pleasant experience and that you’re pleased with our pricing and our no-negotiating policy. We hope you felt like part of the family during your visit.
It’s unfortunate about the manuals. Often we receive vehicles from the auctions that have no manuals at all. What a shame that your car had one, but that it can’t really be used. We’re happy they were able to give you a disc. You might also want to check online to see if you can locate a manual for your make and model.
If you have any lingering questions or concerns, please don’t hesitate to contact us at customerservice@offleaseonly.com, or feel free to contact our Customer Service Director, Ana toll free at 1-855-994-6396 if you have any pressing issues that you need immediate assistance with.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can, to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 21, 2016
I had a brand new 2015 Toyota Prius and it got totally destroyed because I was in an accident on New Year's eve. I realized I was paying too much for the vehicle, so I wanted to do something unique and Off Lease Only had the greatest views online. Their web page was the biggest reason I shopped with them. It was fantastic. I bought a 2013 Kia Soul from them about a month ago and financed it. It's a lot larger and I like it. It doesn't get us the gas mileage, but it's very comfortable. Eric, their sales guy, was great too. He made the insurance to settle everything first (with regard to the New Year's eve accident). I made a few appointments with him and he was great at moving some schedules. He was very friendly and very easy to work with. They don't do haggling on the pricing and I actually loved it.
Dear Ron,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only, enjoy your 2013 Kia Soul!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 20, 2016
My other vehicle had a lot of miles so I wanted to get a new one and Off Lease Only had the car that I was interested in for a good price. Salesperson was a nice guy, easy going, and knowledgeable so he made it easy. I financed the vehicle and the process was easy. The experience was hassle-free.
Dear Terrance Johnson,
We are happy to hear that Off Lease Only was able to help you purchase the car you really wanted. Thanks also for the 5-star review. We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 19, 2016
I love Off Lease Only. I purchased from them a Nissan Rogue when it was time to replace my old car. My husband had bought a car from them before too. The salesperson I dealt with was great and very relaxed. They let you walk around and I called them if I needed them. I liked the whole atmosphere of no pressure, which was different from what I was used to with other car dealers. I'm definitely going back whenever I'd need another car. I have already recommended them and I will continue to do so.
Dear Adis Riveron,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Nissan Rogue!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 18, 2016
My other car was old and needed to be replaced. A month ago, I decided to buy a Volkswagen from Off Lease Only. The salesperson was very honest and upfront. There are no dicker-sticker and it took a lot of stress out of the buying experience. The process was less stressful than going through a dealer.
Dear Patrick,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with your Sales Associate, Erik. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 17, 2016
I wanted to trade my car and went back to where I bought my first car, a BMW 3 series. The dealer had a problem with financing me with any bank. They were also pushing me to get another car and I didn't like that so I left. I wasn't desperate to get a car and if I couldn't get what I wanted, I wasn't going to do it. A month later, I went to Off Lease Only and they had the best prices. I bought a BMW 740 from them and I love it! I can't even compare it to my previous car like apples to oranges.
Jamal, the salesperson, was awesome. He met me because I couldn't find the place. Then as soon as I got there, I said, “Okay, this is what I want. I know how much I should pay. Don’t try to get me to buy something else.” He told me, “Listen, I understand what you’re saying. I understand your hesitation. But this would be your best car buying experience ever.” I said, “Well, that remains to be seen.” But it really was. The finance process was very easy and that was the best shopping experience for a car that I've ever had. I had an excellent time. I'll always go to Off Lease Only to buy a car.
Dear Annalea,
Hearing that you had the BEST CAR BUYING EXPERIENCE EVER is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new BMW 740. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 15, 2016
Our vehicle broke down. We were stranded in Florida and my daughter, who's in Michigan, went online, found Off Lease Only, and told me about it. I called that night and they said they'd come in the morning. They came and picked me up and took me to their place. They provided food if we needed it and we didn't leave there until we had our vehicle. They sold me a van and we drove off with it. It was amazing. I couldn't have been treated any better.
Dear Kathy,
Hearing that you had an AMAZING experience is the best thing we could hope for! Your business means a lot to us. Please thank your daughter for finding us and thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new van. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 14, 2016
I had a great time with Off Lease Only. Choosing the vehicle that I wanted was very easy and the people were very nice.
Dear Ramon,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We're glad you had a great time at our dealership and appreciate your sharing your Off Lease Only experience with us and others. We look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 13, 2016
My other vehicle had problems and had to have motor work and other things done. I needed something new while it's being worked on and I found a Nissan Altima on Off Lease Only. I looked through the computer and they were the first I saw. Then I went to actually look at the vehicle. I went with Off Lease because of the price. I financed it and it was really easy. The finance rep was a really nice guy and the salesman was awesome.
Dear Christina,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 13, 2016
I got a new job that's a little far and since my vehicle was too old, I needed a new car. So I went to the internet and found Off Lease Only's offer, which I thought was good. I bought a Toyota Corolla from them about a month and a half ago and they had a very kind and friendly sales help me out with my purchase. I financed the vehicle and the process went too long but it was easy.
Dear Eliezer Perez,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. Thanks also for sharing your Off Lease Only experience with us and others. We apologize for the length of the financing process you experienced. As you financed your car, you can probably appreciate the following. Our Finance Department has approximately 20 potential lenders they work with. We always try to find the best interest rates for our customers. Unfortunately, that can take some time. To alleviate such waits in the future, we are actively looking into the expansion issue. We are always looking for excellent staff to add to our team to make our customers’ experience more time-efficient.
We take your feedback very seriously and appreciate your patience. We hope you’re enjoying your Toyota Corolla and look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 12, 2016
A friend of mine took me to Off Lease Only. My Mustang was acting up so I had to get a new vehicle. I bought a 2015 Dodge Ram last month from them and it was great. They took care of me and the finance process went smoothly. The only problem is my credit, it wasn't perfect. So I wasn't too happy with the car payment that I got to deal with. It's $500 a month but I was hoping it would be $400 a month.
Dear Romaine,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only, and your friend for remembering us. We wish you many happy miles in your 2015 Dodge Ram. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 11, 2016
Cant get vehicle because of Off Lease policies is that they need bill of lading before they deliver vehicle to port. The freight forwarders are saying they need vehicle on the port in order to issue a bill of lading. I bought vehicle from three months ago. Off Lease is not checking because they already have my money.
Dear Nekia,
We have to abide by state and national laws, particularly when it comes to exporting vehicles. Documentation has to meet all requirements and regulations before we can even send it to the port. It is true that we need a bill of lading. Otherwise, when the auditors come through, (and they will), that bill of lading needs to be in the file, to prove that the vehicle was shipped out of the country, or they will charge us the sales tax as well as a substantial fine. Selling over 3,000 vehicles each month, we can’t afford to change policies along the way and make costly mistakes. It would become too chaotic to be able to control. Mistakes would be made which would result in costs going up.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We’re so glad to hear that our Customer Service Director, Ana, has been able to reach you and things are being worked out to your satisfaction.
If you have any further concerns, please don’t hesitate to contact Angel, our lead manager in our Out of State location, toll free at 786-646-6428, or Ana, toll free at 1-866-537-2479, .
We look forward to assisting you in any way we can.
Respectfully,
Sharon – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 11, 2016
I'm a first-time buyer and Off Lease Only had the cars that I wanted and in the price range that I could afford. I purchased the E350, two-door, Mercedes-Benz through financing. The finance process was okay but I'm still having problems with the guy who was trying to do my warranty over. He didn't do it right the first time. I thought everything was signed, sealed and delivered. Now he's calling me back every other day saying I need to come in so he can change it. Also, I will have to bring in more money. It's a hassle because I'm only doing what I can afford and he's making me come in for more. That's the only problem that I'm having right now.
Dear Ronnie,
We apologize for our delayed response, but we just became aware of your review. First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experiences with our Miami location. It sounds like you haven’t received the level of service the owners started this company to provide. With over 700 employees now, we rely heavily on your feedback for quality control.
We understand that some time has passed, but we want to make sure that you’ve been taken care of. We care about your concerns before, during, and after the sale. Please contact our Customer Service Director, Ana, toll free at 1-855-994-6396 so we can make sure that everything was taken care of for you with your warranty and your other finance related issues. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon, and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 10, 2016
My car was no longer working and I purchased a car from Off Lease Only after hearing it from a co-worker who purchased a car from them. Their prices were good. I financed my Nissan Maxima and it was easy. The dealership itself was very crowded so it took a while to get back to them but once we got back there, it went seamless. Hasan, our sales rep, was very good. He was responsive. It was nice that if I call him, he was quick in getting back to me and following through. The people whom we interacted with personally in the dealership were very good. It's extremely busy so there's a lot of waiting time but it has something to do with the customer service numbers.
Dear Rebecca,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. Thanks also for sharing your Off Lease Only experience with us and others. We apologize for your wait. As you financed your Nissan Maxima, we trust you will appreciate the following. Please note that our Finance Department has approximately 15 to 20 potential lenders they work with. We always try to find the best interest rates for our customers. Unfortunately, that can take some time. In addition, we are always looking for excellent staff to add to our team to make our customers’ experience more time-efficient.
We take your feedback very seriously and appreciate your patience. We look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 9, 2016
We purchased my wife’s vehicle from Off Lease Only in November of 2014 and I purchased a Dodge Journey last month. Their salesman was great, helpful and went beyond everything to make us happy and make the process fast. I've purchased cars before and I had to take the entire day. By the time we arrived at Off Lease Only, it was dark out and I figured it wasn't going to happen. But he was able to handle everything and had to stay late by fifteen minutes and hooked it up. The finance process was easy and they basically mirrored the payment and everything else with what my wife had. I've recommended Off Lease Only to friends and had friends that have purchased with them too.
Dear Robert,
We love having repeat customers such as you and your wife. Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you and your wife for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Feb. 8, 2016
I needed to get a car for my mom so I purchased a Chevy Cruze from Off Lease Only a month ago. I'd heard good things from customers there and they have no dealer fees and have very low prices. I financed the vehicle and the process was very easy, smooth and quick. Roberto, the sales person did everything he could. He was very knowledgeable, fast and had all the paperwork printed out. Roberto and the financing manager were really good and helpful and the Chevy Cruze I got is great.
Dear Toney,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you and your mom for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 8, 2016
When it was time for me to change vehicles to a newer model, I put my information on the internet and the salesman from Off Lease contacted me the next day quickly. He was excellent and on top of the sale all the time, so it's good attention. I purchased a 2014 Honda Accord which is totally different and a hundred percent better than my previous vehicle. I had it financed and it was an easy and quick process. Everything went great and I'm willing to shop there again.
Dear Bernardo,
Thank you for your business and kind review on Off Lease Only! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your 2014 Honda Accord!
Sincerely,
Mark Fischer - Owner
Reviewed Feb. 7, 2016
I bought a Chevy Volt from Off Lease Only. They have a good price compared to the other 4 auto dealers I visited. The finance process for my vehicle was very easy. It took a long time to get in the office. I got two keys and one of the key's batteries is already dead. I actually needed to go there and take care of this. But once I got there, I just explained what my needs were, and we went back and forth on different things until we got to a point that was agreeable with me. All interactions with my salesperson Bill were great. Everyone else that I worked with, except the guy outside, were great, accommodating and trying their best as much as they could to be helpful.
Dear Mitch,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Chevy Volt!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 6, 2016
I wanted a new vehicle so I visited quite a few dealerships. My sister, who used to sell cars, took me to Off Lease Only where we found a Mini Cooper, which was what I wanted, so I bought it two months ago. I had it financed and it was a long yet easy process. Everyone was accommodating. I got hotdogs and hamburgers and they made sure that I felt welcomed there. It was a worthwhile experience.
Dear Janice Reis,
Thank you for purchasing your Mini Cooper at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to hear that your sister, a former car sales professional, referred and took you to our dealership! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 5, 2016
Off Lease Only was one of the preferred vendors of the credit union we were looking for financing. I've been working on cars since '99 and I got tired of it and wanted a new one. So two weeks ago I purchased a 2015 Volkswagen Passat. The way Off Lease Only works, you go find the cars that you are interested in and then the sales rep goes through the process with you as far as getting a test drive and whether you like it or not. As far as traditional salesperson point of view, they don't operate like that. They're there to help you get through the process, which my salesman did finely. Since my credit score was way better than I thought, I was able to finance the car which was very easy. Everything went according to plan.
Dear Justin,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only, enjoy your 2015 Volkswagen Passat!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 3, 2016
I found Off Lease Only online and their reviews were good so I decided to buy my first car from them. Also, a friend of mine bought a car from them and he was very happy. That convinced me that this is probably the place to buy a car. I got a Nissan Sentra and I financed half of it. The process was very quick and straightforward. It didn't take more than an hour. The sales person was also great. He was very helpful and a top-notch salesman. He was well-informed and anything that I needed he responded quickly. But their office is crowded. They have a lot of customers and cars and they could do with a bigger office. After I bought the car, I found out that there was a nail on the tire. Besides that, everything was fine.
Dear Sina,
We appreciate your taking the time to reach out and share your comments and feelings about your experience at our Orlando location. We’re glad to hear how great your salesperson was. Yes, our Orlando dealership can get very busy at times. That’s why we’re expanding that facility, to better accommodate our customers. Please also note we’ve found that many of our customers prefer to shop during the week, when the conditions are a little less crowded.
The reason you saw so many customers at our dealership is largely because we save people thousands of dollars on their vehicle purchases. Not many businesses can state that. Plus, being A+ rated by the Better Business Bureau and having a loyal following also help.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We wish you happy motoring with your Nissan Sentra.
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 2, 2016
Off Lease Only's prices were pretty good and the cars seem in good condition. Because of this, I chose to buy my new vehicle from them. I bought a 2013 Hyundai Sonata and it is much better all-around than my previous vehicle. It took about an hour to find the right vehicle and the payment process was pretty easy. The salesperson Johanna she was great. She helped us throughout the whole process and made everything very smooth. And the best part about the whole Off Lease dealer is all the vehicles are unlocked and I don't have anyone to keep following me around everywhere.
Dear Eduardo,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Johanna.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it! Enjoy your 2013 Hyundai Sonata!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 31, 2016
We were looking for a specific vehicle for our daughter and her four kids and Off Lease Only happened to have one so we went to see it the next day. The experience with them was good and we had no problems whatsoever. Although it took a little a while when we purchased the car, they were a lot quicker than some other dealerships we've dealt with in the past. Everybody was pleasant and tried to work with us. Their guys were there to help show cars. Garrett, our salesperson, was great and he did whatever we needed him to do. We went to another dealership before and they screwed us around and kept us there for almost three hours. Also, they didn't tell us what we had been asking for from the very first moment that we got there. Overall, we're very satisfied with Off Lease Only.
Dear Carolyn,
We are happy to hear that Off Lease Only was able to help you purchase the specific vehicle you were looking for for your daughter. Thanks also for the 5-star review. We wish your daughter safe travels in her new vehicle and look forward to seeing you and your daughter again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 29, 2016
I bought my first vehicle, a Hyundai Sonata from Off Lease Only. I financed the vehicle and it was a bit complicated because it was my first time buying a car, so I needed my parents to help me through it. Nevertheless, Off Lease Only made it easier than it would have been by explaining things to me.
Dear Andre Duarte,
On behalf of the Off Lease Only team, congratulations on your first car purchase! We thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 27, 2016
Had a positive experience when I purchased my KIA Sorento from Off Lease. The salesman was courteous, friendly, and told me what I wanted to know.
Dear Karl Erlandsson,
First and foremost, thank you for your business. We’re glad that your Sales Associate was able to give you a positive experience for the purchase of your Kia Sorento. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new Kia Sorento. We look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 24, 2016
Off Lease Only has better pricing compared to others. They were super convenient because everything is right there for you and the cars are open. The cars were parked too close, though. I was actually interested in one car, but it was backed into another car, so I wouldn't have taken it. We financed a Lexus with Off Lease. It was an easy process, but during the long paperwork, I was pretty much robbed of $4,000. Our salesperson, Bill, was not really paying attention. He was just trying to make sure he gets out everything and I was like, "I hear what you're saying, but if you don't understand what I know, then you're not going to be able to help me." Off Lease has to be careful, because the whole financing process seems rushed.
Dear Sean,
First and foremost, thank you for your business. We appreciate your taking the time to share your comments and feelings about our dealership. With over 600 employees now, Off Lease Only relies on your feedback for quality control. We take your comments seriously.
We’re glad to hear that you found our initial process to be convenient. We are constantly trying to improve the process to make it even more convenient for our customers on a consistent basis. Without your input, this would not be possible.
We are disappointed to hear about your experience with our Finance Department. We certainly don’t want a customer to feel that they were robbed of any amount of money.
Who was the Finance Manager you worked with, and what specifically left you feeling this way? We need to get more detailed information from you, regarding this, so we can address this issue with you. Please contact our Customer Service Director, Ana, toll free, at 1-866-537-2479 so we can address your concerns as soon as possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Your business is very important to us, and we want you to feel confident in recommending us to your friends and family. We look forward to speaking with you soon and assisting you in every way we can.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 23, 2016
I had a bad deal with the first car that I bought from Off Lease Only. It was a 2008 BMW and it didn't show that the car has been through an accident. From day one the headlights weren't working, and one headlight costs about 700 bucks. I found out the problem on the second day after I picked up the car. I fixed it myself. If I had taken the car to a dealership, it's another $2,000-$3,000 expense that I wasn't considering. They should have told me that the car had problems. The second car that I bought was okay.
My wife likes it and wanted to drive on there all the time to the point that I got her her own car. I financed these vehicles and the process was kind of difficult. As a matter of fact, I'm dealing with it right now. We were told that the bank is going to be financing our car and then I received close to 20 hot inquiries on my credit before. So, I'm not too happy about it and I have to dispute those items. But for the most part everything else is all right.
Dear Antoine,
First and foremost, thank you for your business. We love hearing from our repeat customers. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 600 employees now we rely on your feedback for quality control.
We’re disappointed to hear about the experience you had with the first vehicle that you purchased here. We do our best to disclose everything we know about every vehicle that we sell, which is why we offer a FREE Carfax for everyone to view on each vehicle we offer on our website. Did you happen to contact your salesperson or the sales manager when you discovered the problem regarding the headlight? If you did, what was their response?
Regarding your experience with our Finance Department, our team is committed to getting you the best rate possible, which requires that they submit your loan application to more than one lender. However, 20 inquiries does seem excessive. Who was your Finance Manager?
We would like to get more information from you regarding this. Please contact our Customer Service Director, Ana, toll free at 1-866-537-2479, so we can address your concerns as soon as possible, or you can contact us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and addressing your concerns and assisting you in every way we can.
Respectfully,
Sharon – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 21, 2016
It was a great experience with Off Lease Only. It was hassle-free and I'd recommend it.
Dear Mike Delgadillo,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 20, 2016
I bought a Nissan Altima from Off Lease Only. It's very different from my previous vehicle but better on gas mileage and a lot less maintenance. I financed it and it was very easy. They made it very smooth and everyone was very friendly and super helpful. Even though they had other customers they were trying to deal with, I felt very taken care of. They even provided free hamburgers and hotdogs and my parents probably ate them all. That was a positive for Off Lease Only and we'll definitely be using them again.
Dear Hope,
Thank you for your business and kind review on the Off Lease Only team! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Mark Fischer - Owner
Reviewed Jan. 19, 2016
The salesperson fro Off Lease Only was very knowledgeable and went through the process quite nicely with me. He was very quick in responding to my e-mails and he also scheduled the car inspection. I got different things from Off Lease Only and all the things for them were completed. It was a nice experience for me.
Dear Sai Kumar Nagula,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 16, 2016
I had a very good experience with Off Lease. The sales guy was good when he was showing us the car. The price overall was very tempting too.
Dear Jair Nuno,
Thank you for visiting Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 15, 2016
I purchased a Ford Fusion on December and got it from Off Lease Only because their price was cheaper compared to other auto dealers. Their financing process was easy and I didn't wait that long. It was great.
Dear Jesse Sanchez,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Ford Fusion. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 15, 2016
The experience was great with this people but unfortunately the car broke down 5 days later. Is there something that can be done? Can somebody contact me? Thanks.
We really appreciate you sharing your thoughts about your experience with our Orlando location. We’re so sorry to hear about your unfortunate incident with the car you just purchased. Did you try reaching your sales person or the sales manager yet? In any event, our Customer Service Director, Ana, has been trying to reach you, to see how we can help you. You should find a message from her when you get home. Please contact her toll free, at 1-866-537-2479 so we can address your concerns as soon as possible.
We appreciate your letting us know, and giving us the opportunity to resolve your situation.We look forward to assisting you in any way we can.
Respectfully,
Sharon – Customer Service
On behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 14, 2016
Off Lease had the right price and the vehicle that I wanted. I bought a Kia, which is probably a hundred percent better than my previous vehicle. The salesperson I spoke with was also good. He was helpful and nice enough to show me everything about the vehicle.
Dear Cassian Johnson,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with your salesperson. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 14, 2016
We just purchased our Ford F-150 from Off Lease Only in West Palm and we couldn't be happier with the truck, the deal, and the buying process. Joe, our salesman was wonderful and the process was straight up, no haggling and no joke, the best deal in town. I would recommend Off Lease Only to anyone looking to get a great used car at an even greater price! Go see Joe! You'll be glad you did!
Dear Com Jones,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you couldn't be happier with your Ford F-150. Thank you for your business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Jan. 13, 2016
I had the best car-buying experience in my life with Off Lease Only! The salesman listened to my need. It was perfect.
Dear Gregory Guthrie,
We are happy to hear that Off Lease Only was able to give you the best car-buying experience of your life. Thanks also for the 5-star review. We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 12, 2016
I purchased a car from Off Lease Only and had it financed. The process was not the easiest but very straightforward. The salesperson was friendly and helped me out on the car and my request. It was a very good deal.
Dear Jose Silva,
We are happy to hear that Off Lease Only was able to help you get a very good deal on your car. Thanks also for the 5-star review. We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 11, 2016
We had a wonderful experience with Off Lease Only. They had good customer service, so everything was great. I would definitely recommend that all see them.
Dear Joel Berry,
Hearing that you had a WONDERFUL experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 10, 2016
I purchased an Infiniti G26 from Off Lease Only about a month ago and it was my first time shopping from them. They were great and I had a very good experience with them. I was expecting that their salesman was going to aggressive, but he was the total opposite and he helped us make the decision to purchase the vehicle. Moreover, their prices are much better compared to other auto dealers and the process of financing the vehicle was very easy.
Dear David Sanchez,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your Infiniti car buying experience quick and painless.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 9, 2016
Working with Perry from Off Lease was okay, and I would recommend them to a friend. The experience was all good.
Dear Joanna Hable-Guild,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Perry. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 8, 2016
Off Lease Only was shockingly professional and my experience was thorough, complete and unexpectedly positive, because it has an aura of a very high turnover car dealership. They have the best price so I got my Toyota Prius from them. I can have 55 miles a gallon with it compared to my previous GMC Terrain which only blows 20 per gallon. The salespeople who showed me the car were knowledgeable, very present and in the moment even though they had other distractions to deal with. They are excellent!
Dear Andrew Pergiovanni,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, enjoy your Toyota Prius!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 8, 2016
I bought a 2014 Ford Expedition EL. It's a lot bigger and newer than my previous vehicle. Financing the car was very easy. I did the whole transaction with the salesperson via text message and I enjoyed that.
Dear Thomas Mckeithen,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, enjoy your 2014 Ford Expedition EL!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 7, 2016
We wanted to change our car and we leased with a different dealer, but chose Off Lease Only because we're really good. A month ago, we made our first purchase with them, a BMW 328i, and paid completely in cash. Their salesperson was really good and helpful. He answered all questions we had. On the whole, it's a good place to get a car. It was a really good experience.
Dear Maria Tenorio,
Hearing that you had a REALLY GOOD experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new bBMW 328i. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 6, 2016
Off Lease Only had the best price and selection of autos. I bought a Mercedes on December 1st and it's much better than the one I had before. I purchased it outright and my salesperson, Carlos, did a good job. He was excellent, very patient and helpful. The whole organization was very efficient and customer-oriented. My experience was a pleasure.
Dear Gerald Bellsey,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 5, 2016
Off Lease is much cheaper than a lot of the auto dealers for the same cars. I purchased a car from them a month ago because my car was old and had a lot of miles. I got a 2012 Lexus and it’s awesome. It hits a lot more speed versus a Saturn and I’m happy. Also, the sales representative was very friendly and helpful. The process was fast. I had a terrific experience and I would recommend them.
Dear Linda Douglas,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 4, 2016
I financed a Ford Explorer 2014 with Off Lease and I chose them to get better value for the cost. The financing process was very fast. The report about the car that they published in the internet was very precise, no surprises at all. I had a truly honest experience with them. When I booked for checking on the car the day before, I got an email saying that they will be waiting for me which was great. Once I arrived, they assigned me to Juan and he was very comfortable. He was open to respond to any questions. He was very fair in giving me the options, not only in terms of financing the car, but also additional services I may get. He was also able to buy my car, the Jaguar. I traded in because of him. It was a really old car and I wasn't expecting to be able to trade it in. He helped out on that.
Dear Diego Perez,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Juan. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 2, 2016
Purchasing from Off Lease Only was a long wait, but worth it. I bought a 2013 Infiniti G37 via financing and I had to wait because it was a busy place. But it was fine because other than that, I just had to talk to a finance person. Eric, the guy who sold me the car, was a nice guy.
Dear Brandon Stewart,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. Thanks also for sharing your Off Lease Only experience with us and others. We apologize for your long wait. As it appears you financed your 2013 Infiniti G37 with us, please note that our Finance Department has approximately 15 to 20 potential lenders they work with. We always try to find the best interest rates for our customers. Unfortunately, that can take some time. In addition, we are always looking for excellent staff to add to our team to make our customers’ experience more time-efficient.
We take your feedback very seriously and appreciate your patience. We look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Jan. 1, 2016
I need to be contacted immediately regarding my car which I bought from off lease 3 months ago.
Thank you for reaching out to us and alerting us to the issues you’re having with the car you purchased from us.
We are so glad to hear that our Customer Service Director, Ana, was able to contact you, and that we were able to repair your car and you can pick it up locally, at our Miami location.
If you have any questions, or any lingering concerns, please feel free to contact Ana, toll free, at 1-866-537-2479.
On behalf of your friends here, at Off Lease Only, we look forward to assisting you, in any way we can, to enjoy your new ride!
Respectfully,
Sharon – Customer Service
On behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 1, 2016
We loved Off Lease Only. It was the best car-buying experience we've had. I'm just glad that they have the price on the windshield and there's no hassle, no haggle. I bought a 2015 vehicle for half the price of a new one.
Dear James McIver,
Thank you for purchasing your 2015 vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 31, 2015
Things went well with Off Lease Only. I'd recommend them to a friend.
Dear Bridgette Metayer,
On behalf of the Off Lease Only team, we thank you for your inquiry. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you in the future.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 30, 2015
To be honest, my dad has been a car salesman my entire life. And I have dealt with many others throughout my life... I have never in my life come into contact with someone so patient and pleasant that I am actually flying to another state to buy from them. I found an ad on Craigslist looking for a specific vehicle, which is hard to locate in my area, and even harder with the options I wanted in it. Then, not only did I find that this lot has multiple options for the car I want, but it's literally about $10k less than local dealers, with less miles. And Laure has been absolutely amazing. She has helped me look at different vehicles. She understood my budget and hasn't pressured me to change my mind on anything. She has even let me know when she found a different one I may like. I haven't even bought the car yet, but honestly, I can't wait to buy from this lot.
Dear Codi,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Laure. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your inquiry and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 30, 2015
Everybody was nice. They gave me time to look for the car that I needed and wanted and helped me get the best car for that money. It was overall a great and quick experience with Off Lease Only.
Dear Alex,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 29, 2015
It was a pleasure doing business with Off Lease Only. It's great. I know they're busy and there was a lot of people so we were for a while, but that's on any car dealership one goes to. I bought a Cadillac XTS via financing and it was very smooth because there was no haggling on the price. We enjoyed it. I went and picked the car, paid the price, signed the papers, and I'm out the door. I handed the salespeople the application form but they couldn't find it so we had to do it all over again. But Sharee helped us out and we did it, and everything was fine throughout the whole process. I already recommended it to friends.
Dear Jose Rivera,
Thank you for purchasing your Cadillac XTS at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 29, 2015
I had a really good experience at Off Lease. The people were really helpful, prices are really low, and everything went really smooth. My salesperson helped me throughout the whole procedure and everything went pleasant.
Dear Saqeb Alam,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 27, 2015
I had a fantastic experience with Off Lease Only. Everyone was very nice.
Dear Ahmet Ozturk,
Hearing that you had a FANTASTIC experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 26, 2015
My dad purchased a few cars from Off Lease Only the past few years. I noticed the deals and the quality of cars, and the amount of help that they gave when he was choosing a vehicle. I liked the helping aspect when choosing a car, so when I decided to purchase my own, I went to them and bought a 2012 Toyota Camry in December. The car was financed, and the financing process was a bit difficult at first. They mentioned that there was a little trouble with trying to finance based on the clean record of not refinancing a car ever before but they ended up working to make it happen. Manuel was amazing. I already knew what I was looking for, but he put everything in play. He waited around for information that I didn't have currently and I was able to get some information faxed over to him and he was really patient. A great service team. I'm very satisfied.
Dear Reginald Hollinger,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Juan. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 25, 2015
We bought our first car from Off Lease Only and recently purchased a 2013 Jazz a month ago. We had it financed which was an easy process. The salesperson, Luis, was great and helped me find what I was looking for. We chose Off Lease because of their prices and have recommended them to somebody.
Dear Reginald,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 20, 2015
When I see what I like, I will get it and when I heard of Off Lease Only from the guy who live across my house, I visited them and I bought a 315 Dodge Challenger. I chose to finance the car. I have bad credit rating, but the process went pretty quick. It's my first time shopping with them and everything went great. Their salesperson, Dean, was nice.
Dear Jose,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Dodge Challenger. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 19, 2015
My car died so I needed a replacement. I heard about Off Lease from a friend and I decided to buy a 2014 Volkswagen Jetta from them. It was far better than my Chevy, which is a crap. Salesman Brett was very friendly and helpful.
Dear Harley,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Brett. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 19, 2015
I needed a new vehicle to be more mobile. It was my first time to shop at Off Lease Only. Their salesperson was able to help me find what I was looking for and the Honda Civic I got is excellent.
Dear Vutalii,
We are happy to hear that your Off Lease Only Sales Associate was able to help you find and purchase the car you were looking for. Thanks also for the 5-star review. We wish you safe travels in your new Honda Civic and look forward to seeing you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 18, 2015
I had a very good experience with Off Lease Only. Their salesperson was awesome. He was with us through the whole process and was nice about everything. Also, the financing person was nice and helpful.
Dear James,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 18, 2015
My parents bought my little sister's car two years ago from Off Lease and they had a great experience there. So, when it came time that I needed another car, it's where we first started looking. I Bought a Nissan Miranda. I love this car and everything in it. It's the perfect size and drives great. Also, financing it was very easy. Salesman took his time and explained everything to me and went through all the options. I felt like I was very educated before I decided. I have recommended it and my whole family has recommended it to all of my friends and my grandparents who were looking for a car too.
Dear Jordan,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you love your Nissan. Thank you for your business and we look forward to working with you and your family for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Dec. 17, 2015
My friends told me about Off Lease Only and I chose them based on price. The first purchase I had with them, a Honda Civic, was an additional car. The process for financing was easy and the salesperson was always pleasant. I'd recommend them.
Dear Carlos,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 17, 2015
Off Lease Only had a location near where I live so naturally, that's where I went to buy a car. I purchased a 2013 Ford Fiesta and it was the first car I've ever owned. I bought it cash from my bank account debit. It's a good car so far. I didn't know how to drive a manual before, but I bought it so I can learn how to drive a manual. The sales rep was really nice. He took me around, showed me how driving with it goes and made sure that I check because it's my first time buying a car. He brought me through the entire process and showed me how I could check the history. Then, they had a guy drive it home for me because I was there with another car. I'd definitely recommend them.
Dear Ashani,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 16, 2015
I needed a vehicle and because the prices at Off Lease were good, I purchased from them. About eight months ago I bought a Dodge Charger and financing with them was easy.
Dear Harley,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Dec. 15, 2015
My last car was inoperable so I purchased a Volkswagen Jetta about a month ago from Off Lease Only. I still like my previous vehicle but as far as cars go, this is not bad. It was my first time shopping with Off Lease Only and the financing process was pretty straightforward. I'm happy with them.
Dear Ric,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 15, 2015
Off Lease customer service was top-notch. The individual that was selling the car was amazing and the process was very simple. I'm very informed about their product and company, knew exactly how to help me out with the process so it was very much appreciated.
Dear Rodney,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 14, 2015
Off Lease Only was awesome. I loved the way they did business where they give you the freedom to figure out what you want first. Being a female, it's not a positive experience when you go get a car usually. Off Lease Only treated me with just as much respect as I think they would have given to a male client which was nice. We didn't have to negotiate so it was positive. Everyone we worked with were all very good. I was very pleased.
Dear Grace,
Hearing that you had an AWESOME experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 13, 2015
We needed a new vehicle for our company so we shopped around for some cars and Off Lease Only came out cheaper for that same model that we are looking for. We bought a van from them in October and had a very good experience dealing with them.
Dear Jeffrey,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 12, 2015
My transaction with Off Lease Only took a long time, however everything was good and I’m happy with my experience.
Dear Jeff,
Thank you for taking the time to share your comments and feelings about your Off Lease Only experience. We are glad to hear that you are happy with your experience with us. We regret that you found our process took longer than you would have liked. Please note that we are actively looking into the expansion issue as well as other methods to speed up the process.We wish you safe travels in your new vehicle and look forward to seeing you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 12, 2015
I bought a blue Pathfinder from Off Lease Only and it was better than my previous vehicle. Ralph, the salesperson, was very good and their process was simple and a lot shorter than I thought it was going to be.
Dear Clifford,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ralph. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 11, 2015
My godfather always told us about Off Lease, so when we needed a new vehicle for transportation and school-wise as well, we purchased a 2012 Volkswagen Passat from them. The vehicle's way better compared to our previous one, and we love it. We financed it and the salesperson, Luis, was very nice and helped us with the answers to everything. He didn’t give up on us and tried to make sure that we were satisfied whether we took the car or not.
Dear Alva,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Luis.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 10, 2015
My brother bought a car from Off Lease Only and I needed a new one so I checked them as well. I had my car financed and had it for almost a month now. Their salesperson was very helpful. I'm satisfied with their service.
Dear Rebecca,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that your brother referred you to us. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 10, 2015
I was ready and needed to turn in my old vehicle. It was a month ago that I've purchased a Ford Fusion Hybrid from Off Lease Only which was a huge upgrade. I chose them over different auto dealers because of their price and their consumer-friendly website was very helpful. I had it financed which went pretty quick and easy - a lot more painless than I thought it would be. Moreover, the sales person was great - top notch. I've been telling all my friends and family about Off Lease.
Dear Derek,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 9, 2015
Our older vehicle was 10 years old already and it was time to have a new one. We made our purchase from Off Lease Only a month ago. When we first drove up, a sales person came out and greeted us. At that time, we weren't really sure which particular vehicle we were really looking for, and so he showed us several and how to use the computer system where they have all their vehicles updated everyday. We looked at a couple of them and were very interested.
We were leaving town the next day so we ended up coming back on that Monday and buying not the one that we saw because they had said they were exactly alike and they had to bring it over from another lot, and that's the one we ended up getting. The sales person was very nice and helpful. He didn't give us any pressure in making a decision right away. He just said "If you come back, please ask for me." He didn't bother us all week. We paid cash.
Dear Sandra,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only, enjoy that ride!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 8, 2015
Off Lease Only was great. My father told me about it. I purchased a Toyota three weeks ago and their sales team were super helpful.
Dear Melissa,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Toyota. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 8, 2015
We needed another car so we financed a Ford Fusion 2016 from Off Lease Only. I already bought two cars from them before and I had a good experience. Felix, the car dealer, was pleasant, very nice and cooperative. He went above and beyond. When they couldn't find the car, he went out there to look for the car himself, he was very helpful.
Dear Harry,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Dec. 7, 2015
Off Lease Only is very good and I'm 100% satisfied. They have a lot of cars on the lot so one should know what they're looking for. Zack, the salesperson, was absolutely fine and quite helpful. The good thing about it is it's very quick. There's not much fooling around and the pricing is very good. It's a no-frills situation but if one is willing to spend a little effort when buying a vehicle to put in some finishing touches on, cleaning it up and things like that, it's a very good concept and bargain. Generally, it was a very easy experience.
Dear Chuck,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Zack.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 7, 2015
My ex-husband's co-worker was very happy with a vehicle he purchased from Off Lease Only. He referred us to them and we decided then to buy a 2013 Kia Optima specifically for the low mileage. The sales guy, Tyrone, was easy-going to work with and did a good job explaining things to me. He was also patient as far as letting me go out and drive the car and not only that, when I came back and had a question about the engine, he wanted me to go have it checked out.
They were very busy, it was gonna take several hours and I had my girlfriend dropping me off then. I told him my situation and he told me his experience with cars. I grew up around cars so we were able to do car talk. I was feeling different because I was used to driving a six or 8-cylinder car and the Optima was a 4-cylinder. He then went and got a couple miles of the same car, put them side-by-side and let me look at the engine running so that I could tell. I was impressed that he had done that and it helped make the sell for me.
The only thing is that I didn’t know that I had to have insurance on the car when I drove off the lot. I had insurance on my current car which was a minivan, and I had to call then and there and find an insurance carrier to join me on the spot to get covered. I would’ve liked to have known that ahead of time so then I could shop for some rates.
Dear Missy,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Tyrone.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for more honest feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 6, 2015
My car was a 2003 and I was ready to buy a new one so we went to Off Lease Only. Our salesman, Don, was fine. I didn't mind him but my husband didn't like him. There were times where he was in a hurry and he said, "if you're not gonna buy one, don't waste my time." And, "if you find one you want, are you gonna buy tonight?" I was ready to buy a car and paid cash for my vehicle. It did take quite a while. We got there at 6:00 and I picked out my car. It was not late but it was dark so they had to pull the first car up under the light and I saw a lot of the cosmetic damage. I didn't even try test driving it. I went with another one that I wanted. He didn't seem to like the fact that now we had to go and get another one, but he did. So overall, I'm satisfied.
Dear Alice,
First and foremost, thank you SO much for your business , and for taking the time to share your comments and feelings about our Orlando location. With over 600 employees now, Off Lease Only relies on your feedback for quality control.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Your business is very important to us, and we’re pleased that you were “satisfied overall” with your experience, but we strive to do better than that. We’re so disappointed to hear about the frustrations your husband experienced, and we’re sure that you share his frustrations, based on what you’re telling us happened. Clearly, you did not get the true Off Lease Only experience that the owners started this company to provide.
We would like to make sure that your concerns and those of your husband are personally addressed, whatever they may be, and regain your trust so you and your husband can feel confident in recommending us to your friends and family.
Please send your contact information to us, along with the best time to contact you, at CustomerService@Offleaseonly.com . Better yet, please call our Customer Service Director, Ana, at 1-866-537-2479 so we can be sure to take care of your concerns right away.
We look forward to speaking with you soon and assisting you in any way we can.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 6, 2015
I purchased a Ford Mustang from Off Lease Only and paid cash for it. Their prices were competitive and their salesperson, Francisco, was efficient and competent. I'd recommend them.
Dear Ramiz,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Francisco. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 5, 2015
I bought the 2013 Sonata from Off Lease as is and it needed a couple of little things but I guess that's why the price is what it was. I knew it was still within warranty so they can take everything off. As far as customer service, Hector and the finance guy was good. There was food when I walked in, and it was nice and cool. I came with all paperwork, I was in and out. The first day they said that it was going to be there but it wasn't. They did the ad quickly and so they had to do the tires then, but it was a good thing because I was the first one to get the car, anyway. All in all, I'm recommending Off Lease to my brother.
Dear Shawn,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to your brother.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 4, 2015
I had a good experience with Off Lease Only. I needed another vehicle, so I looked online and they have large selections. When I went there, I liked what I saw. They were all friendly and I don't have any problem with them at all. Dawn, their salesperson, was great. He made me feel at home and he went through everything on the car. I would definitely recommend them.
Dear John,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Dawn. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 3, 2015
My wife came across Off Lease Only by accident. She googled cars.com and Off Lease Only popped up, and it was in the Orlando area near our airport. So we went there a month ago on a Saturday and liked what we saw. The following Friday evening, we went online and saw what they had in their inventory. My wife sent an email through the website asking if this one particular car was still available. A few minutes later, another sales rep responded and said yes, it is available. We went back the following weekend and the guy by the front door asked if we'd been there before. I said we were and he asked us whom we spoke with. We pointed at Zack and he said It's only fair that we deal with Zack. We don't find that in many businesses, especially when it comes to sales people. They were very nice, courteous and very accommodating. Zack was a nice young man and knowledgeable. I would highly recommend him to anybody.
Dear Steve,
Thank you for purchasing your car at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 1, 2015
A friend of mine told me that Off Lease was a good place to go, so I went and checked it out. We looked at a couple of other used car lots, but Off Lease had a lot better selections. We enjoy our new vehicle compared to our previous one. Our salesperson Ted was absolutely fantastic. He compared many other cars, so he made all of my bad feelings go away. He was very knowledgeable, honest and upfront about the vehicles that he was selling, and it made me very comfortable about the purchase I made.
Dear Kristen,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you enjoy your new vehicle. Thank you for your business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Nov. 30, 2015
We made our Nissan Maxima purchase with Off Lease four weeks ago. My older vehicle wasn't functioning too good. Now, we have a ten-year newer car. I had it financed which didn't take that long. All the customer service that I got was excellent. The salesperson really knew what he was doing so it was awesome. He's comfortable and got it out of the way quick. I'd absolutely recommend them.
Dear Lina,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 29, 2015
I financed our first car with Off Lease Only and they’re awesome. I trusted my girlfriend's judgment so I didn't look at any other dealers anymore. Our salesman is a friend of hers and he treated me like a family. He's a very cool guy and made the process easy. I never had insurance before and he helped me find an insurance company so that I didn't have to wait. I had a great experience.
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Dear Darla,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new car. We look forward to serving you and your girlfriend for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 28, 2015
I heard about Off Lease from my co-worker who had purchased a vehicle from them. I needed a vehicle so I got a Volkswagen Jetta from them via an outright purchase. Ratty, the salesman, was friendly and every time I went in, he was there and was able to help me. There was nothing wrong with it but there was a lot of waiting done. I was at the dealership for hours waiting for the car and on paperwork alone. Everything else was fine.
Dear Melissa,
Thank you for taking the time to share your comments and feelings about your Off Lease Only experience. We are glad to hear you awarded us a 5-star rating. Thanks also for your kind thoughts about Raiddy. We regret that you found our process took longer than you would have liked. Please note that we are actively looking into the expansion issue as well as other methods to speed up the process.
We wish you safe travels in your Volkswagen Jetta and look forward to seeing you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 27, 2015
Off Lease Only had the right car for the right price. A car that I purchased from them was better than what I wanted and it was the same price as the other cars that I had seen. Don, the salesperson, was awesome and called me after I pre-applied online. He was busy when I went to the location but he still made sure that I was taken care of. He was a great host, overall. Also, the finance person was helpful, walked me through the process and explained everything.
Dear Yaraliz,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 27, 2015
I had an excellent experience with Off Lease. Roberto, the salesperson, was very knowledgeable, to the point and able to resolve my questions. I did it in-house through Capital One. The person was not pushy and just presented things to us. I enjoyed it and I've recommended them someone.
Dear Leo,
Thank you for purchasing your car at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn’t ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 27, 2015
The car that I purchased from Off Lease Only was better than what I wanted and it was the same price as the other cars that I had seen. Don, the salesperson was awesome and called me after I pre-applied online. He was busy when I went to the location, but he still made sure that I was taken care of. He was a great host, overall. Also, the finance person was helpful. He walked me through the process and explained everything.
Dear Yaraliz,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 26, 2015
We have two very old cars and one had broken down so it was time to replace them. We financed and bought two cars from Off Lease Only. They're newer and smaller and I love it. The financing process was a little bit long but a very easy one and we are very happy with our purchases. I liked that there was no haggling. They just had the pricing on it and there wasn't any wait or going back and forth in trying to get a better deal. Tom the salesperson was great, very knowledgeable, funny and easy to talk to. He really knew that the financing aspect of what he sells. We enjoyed our interaction with him.
Dear Lynne,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Tom.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 26, 2015
Overall, we had a good experience with Off Lease Only. Our sales person was knowledgeable and we're happy with them.
Dear Jesse,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 24, 2015
Off Lease Only advertised that they can get under a manufacturer's price and beat any price. It was definitely true. I financed with them and the process was really simple. I was out of state and the process wasn't long and drawing out. We discussed the rates before I got there so that was a good thing. I wasn't sure making a big purchase over the internet but their salesperson was really helpful by sending me pictures. He made me comfortable with this purchase. My new vehicle is an upgrade from what I had which was also a Mercedes and I'm very happy with it.
Dear Derrick,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you are very happy with your new Mercedes. Thank you for your business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Nov. 22, 2015
I visited two other dealerships before I settled with Off Lease Only. Their price was far better than anything that we looked at - the price versus the newness of the vehicle would be a better way to put it. Also, we're having a baby very shortly and we needed something bigger that could hold more people. So we did it out of necessity and function. The process was easy, especially with the paperwork. It was nice not having the pressure of having somebody follow you around. We ended up having it financed.
It was all good with the salesman too despite the interaction being limited. He referred us to the computers to put in our information and told us how long we had to wait to be seen. He also offered us drinks and my wife a candy bar. He felt that because she was pregnant, he wanted to make sure she was okay. So that was great. I've got nothing bad to say about him. The only thing is they have so many people there that we had to wait a long time to be seen to have the paperwork done. That was the only negative part of the experience that I would want to be improved.
Dear Scott,
Thank you for taking the time to share your comments and feelings about your Off Lease Only experience. We are glad to hear that you awarded us a 5-star rating. We regret that you found our process not that fast. Some customers report the exact opposite. Please note that we are actively looking into the expansion issue as well as other methods to speed up the process.We wish you and your wife safe travels in your new vehicle and look forward to seeing both of you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 20, 2015
My experience with Off Lease Only was excellent. I've already recommended them to someone. Their sales person was very knowledgeable, to the point and able to resolve my questions.
Dear Leo,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 18, 2015
I had a great experience with Off Lease Only. I went with them to finance my vehicle because I had a detailed information about them after comparing prices and talking with the salesperson Herb who was professional, responsible, nice and sensible. The whole process is not too difficult. I'm very satisfied and I would recommend it to my friends.
Dear Shuhua,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 17, 2015
Someone had went to Off Lease Only and purchased a car and we liked the variety of cars there. My father and brother purchased a truck and a car from them, respectively. The mileage was a little high but the quality of the car was still good. The financing took about an hour and a half or two hours and it was in depth. Per the bank, the cars couldn’t have previous accidents even if they were minor so that was the only thing that we encountered that took a little longer than we thought but other than that I had no complaints. I love their salesman as he did everything possible he could for us. I've referred him to everyone I've recommended there.
Dear Yolanda,
Thank you for your family's purchasing a vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 17, 2015
We bought the 2012 Acura TL from Off Lease Only and the process was simple and efficient. It was an additional vehicle to my car and I financed it. Their salesperson, Sam, was absolutely great as he was thorough in his communication and followed-up. I live two and a half hours away from them so he was there every day when I was coming back - just a true professional. Shanti in the finance department was also great.
Dear Thomas,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your 2012 Acura TL. We look forward to serving you for many years to come!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 16, 2015
I was searching for a car on the web and Off Lease Only had the best prices and a good selection of the cars that I was looking for. I bought a 2014 Honda CRV which replaced an older CRV. Financing my vehicle was a very easy process. I had contacted the salesperson through email initially to make sure that the cars I was interested in were still there because it was quite a distance from the dealership. We communicated several times through email and when we got there, he was extremely helpful throughout the whole process. I'd do it again and recommend them to anybody looking for a used vehicle.
Dear Tony,
Thank you for purchasing your 2014 Honda CRV at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 15, 2015
My old Pontiac G6 served its purpose. I had rented a 2014 Chrysler 300C before and I decided that it was the car that I wanted to buy. I bought my car from Off Lease Only because of the variety of cars they had and its a lot of good feedback. Plus they were easy to deal with. The Off Lease Only dealership was busy but as soon as I walked in, a young lady asked me if I wanted a coffee or something cold to drink.
While waiting for Zack, our salesman, several of the salesmen came up and asked me if they could help. They helped me look for Zack. He was awesome and straightforward, answered my questions. I felt comfortable and enjoyed working with him. He was in the middle of an appointment when I came but he handled both of us great. I just wish financing was easier because Off Lease Only and my bank couldn't come up with an agreement so I ended up getting financed somewhere else. Overall, I'd definitely recommend them and I've already been telling everybody about them. I wish there was one a little closer.
Dear John,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Zach. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination. We wish you many happy miles with your 2014 Chrysler 300C.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 13, 2015
I was looking at the car that I wanted from multiple sources, and Off Lease Only happened to have one. When I compared model, features and prices, it was a reasonable deal. My previous vehicle was a 2012 Ford Escape XLT and my current one is a Volvo XC60 T5 2015. I just paid for my vehicle, traded in the Ford and handed them a check for the difference. I had already been online and looked at what my car should be worth, so I walked in with some knowledge and was not at all displeased with the deal in negotiating the trade. The sales guy did his job very well.
Dear Neil,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 12, 2015
I first heard about Off Lease Only on the internet. I chose them over a different dealer because I bought my fourth car from them and I just always receive really good service, and the prices of their cars are really nice. I typically finance the vehicles and it is a really easy process to go through. Salesperson Guillermo I think was kind of new, but I think he was really well-trained and he did a good job, and he was able to help me find what I was looking for and facilitate the rest of the process. I would recommend them.
Dear Charles,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Nov. 11, 2015
I wanted to check out what Off Lease Only had as far as the claims they make about lowest prices and big selection. So I went there inquisitive and was pleasantly surprised to see that they're very truthful in their advertising. Our salesperson, Tom, was wonderful. I had a little bit of prior knowledge of him, from when he was at another dealership where I once used to do vehicle transactions. So there was a little bit of familiarity already, but he was as top shelf as they get and was absolutely awesome. I bought a Lincoln MKZ. I can't wait until the time comes to buy another vehicle from them again because I'm hoping to have the same level of success that we did with this one.
Dear George Faller,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Tom. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination. We wish you happy motoring with your Lincoln MKZ.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 10, 2015
Off Lease Only has excellent price and they don't have a dealer fee. It was my first time shopping with them. I bought a 2015 Toyota 4Runner and my previous vehicle was a 1999 F-150 Pickup. Russell, the salesperson gave me a few different options and a favorable interest rate. And we asked about the extended warranty. He was able to find an even better rate that helped pay for the extended warranty. We talked on the phone quite a few times and then he let me know in advance of the parameters because it's a little different dealing with Off Lease and a regular dealer as far as setting things up like the financing and the down payment. We set up a time and I made it.
It wasn't the local Off Lease in where I live in Miami. It was up in Lake Worth because they had a vehicle that was a little bit cheaper. It had some minor damage that was repaired but must have paid $102,000. The only thing that kind of disappointed me was that it's hard to tell in advance exactly what kind of features and options the particular model that you're looking at has. They list so many things that it gets lost. I tried to find out about Toyota which has an app called Entune that lets you use your telephone with the installed radio. And the particular model I bought doesn't have it and somehow it's tied in with the VIN number. So even if you were able to buy one, you still couldn't use it because you don't have the correct VIN number. It has nothing to do with Off Lease but it's just a little disappointing.
Dear George,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this 5-star review about our dealership! We are thrilled that you enjoyed your experience with Russell. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 9, 2015
My sister bought her first car on Off Lease, but it was in Miami. I went on their website and found that they had one here in Orlando, so I went to go get my car there. I bought a Hyundai Elantra 2013 and this is my first car. I financed it and it was a lot faster than I thought it would because I went to buy a car with my parents and it's taken forever. This one was easy, simple and I enjoyed it. Our salesperson, Dion, was wonderful and very helpful. I enjoyed his company and his helping me pick out my car.
Dear Jane Badio,
We are happy to hear that Dion and Off Lease Only were able to help you select and purchase the right car for you. Thanks also for the 5-star review. We wish you safe travels in your 2013 Hyundai Elantra and look forward to seeing you again soon!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 8, 2015
I bought a 2014 Lexus IS 250 from Off Lease Only and this vehicle is way better and more upgraded than my previous one. Also, Ben, the salesperson that I talked to about the purchase has been very patient. He gave me a lot of information and was very nice.
Dear Kendra,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Ben.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for more honest feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 7, 2015
I first heard about Off Lease Only from my uncle. I saw that their prices were very reasonable and they have a lot of car selections so I bought a Nissan Maxima from them in October. The sales representatives I talked to was very helpful. They were very kind and weren't like other dealerships who are pushy and are trying to force the customer to buy a car. I financed my vehicle through my own bank, brought the deed of sale to Off Lease Only, and they signed the papers to sell the car. The Nissan is much better than my old vehicle as well. This was my first experience with Off Lease and I was very pleased with it.
Dear Brian,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, enjoy your Nissan Maxima!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 6, 2015
I first heard about Off Lease Only through my brother-in-law who lives in Tampa and he bought a car from there about a year ago. I decided to purchase from this dealer instead of another one because the deals they got over there are much lower.My fiance wanted a car so I bought a 2012 Mercedes Benz C250 Coupe. My overall experience with the company has been real good. Especially Erik, the salesman, he was real nice. The way he talked, he don't pull no punches on you. He'd tell you the thing, that's the process, no lying, no nothing. He'd tell you the truth. I would recommend them to my friends.
Dear Murphy,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Erik.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 5, 2015
My wife and I both got cars from Off Lease Only. I got mine a year ago and she got hers recently. We are happy with the service. Our salesman, Carlos, was with us both times and he did a great job there. I knew him from before with the previous dealer that I worked on and then he told me that he was working at Off Lease Only. So one day I passed by, looked at it and thought it was worthy because you find really good prices there even if the cars are used. And you need to be careful where you're buying, but it's a pretty good deal there. It was a great experience and I will recommend it to anyone. In fact, I have recommend it to my friends and some of them have already gotten cars from there.
Dear Magdiel,
We love having repeat customers such as you and your wife. Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you and your wife for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Nov. 4, 2015
It was my first time shopping with Off Lease Only and I made my purchase two weeks ago. I bought an Acura ILX, and it drives very well. I financed my vehicle and the staff that worked with me from the time I walked in the door to the filing of papers and being done with everything was great. They were very kind and nice, and they helped me get through the process as much easier than going to a regular car dealership or other dealerships. My salesman, Sam, was very pleasant and easy to get along with. He was there ready to meet my needs, and whatever questions and issues I had he was there ready to act. I'd recommend them.
Dear Kim,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 3, 2015
I found about Off Lease Only from my aunt. I decided to go there myself one time, took three visits before I finally went for a Volkswagen DTR. This car is an improvement over my old one since it's more comfortable. I had the car financed and the process was smooth even though there was a lot of documents that I needed to hand over. Off Lease took good care of us and they're accurate as to how long it will take. It was a long process but it was pretty good. They have great customer service. Everybody, especially the salesman, took great care of us. He was attentive and always kept us updated with all the paperwork they needed, the status of the process, and we test-drove the car really fast. It was a really good experience and I was very satisfied.
Dear Eduardo,
Thank you for purchasing your Volkswagen at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 1, 2015
Everything went fine with Off Lease, I had no issues. They helped me walked through the process. The salesperson was very helpful, friendly, knowledgeable, and knew what he was talking about.
Dear Kathy Nugent,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 30, 2015
I purchased a 2015 Hyundai Elantra in the beginning of October from Off Lease Only. I chose them because of their pricing and it was close to where I was, so I went and looked for the same guy I got the email from. He was very good, informative and helpful. I picked out what I wanted and within 20 minutes I was approved and out the door. It was very easy.
Dear Peter,
Thank you for purchasing your 2015 Hyundai Elantra at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 28, 2015
My wife and I are in the military and we came back to Florida to visit the family. We were looking around for a car, and my mom found Off Lease Only online. She found a couple of cars that we're looking at and she called the dealership, and she called my wife while we're in Orlando. So we bought our Jeep from Off Lease Only. It's pretty easy to finance with them. I was already pre-approved because I had USAA and I think we are in and out in shorter than an hour with financing, and when everything was good to go, we're off in our car.
The salesperson, Sam, was also amazing. As soon as I walked in, he came up and introduced himself to my wife and I. When we told him we're in the military, he's greatly appreciative and helped out with everything. If we had any questions, he would either answer them or he'd find the correct answer. He wanted us to get the best deal. So I've told a lot of my friends and my brother and his girlfriend about Off Lease and they're looking at getting his girlfriend her next car at Off Lease in Orlando.
Dear Corey,
We love serving customers from our terrific military! Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our customers' needs. We take great pride in being different, with no dealer or hidden fees and extremely competitive prices, with no stress from negotiating. We look forward to working with you, your wife and other relatives for many years to come.
Sincerely,
Mark Fischer - Owner
Reviewed Oct. 24, 2015
Me and my husband bought a Jetta and Manny from Off Lease Only helped us. He was great, was really helpful and nice. It was easier than I thought it would be and we got a very nice car out of it.
Dear Shyann Buchy,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Manny. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 20, 2015
There are a couple of dealerships in our hometown. We visited around two or three but we ended up purchasing a car from Off Lease Only as they had the best choices of every selection. We picked a 2015 Dodge Charger. All the team members were very helpful and the financing process went really smooth. The guy from financing was great. He helped me the most.
Dear Paige Carter,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Happy motoring with your 2015 Dodge Charger.
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 19, 2015
I bought a 2015 Infiniti QX60 from Off Lease Only from a different city and we were able to do all the transactions by phone. So when I came to pick the car up, it was a very seamless transaction. We found the price to be very competitive and the customer service was excellent. The salesperson was very responsive and knowledgeable in terms of answering my questions. Any time I called, he immediately got back to me. I financed the car and the process was very easy. It was a matter of taking a look at the cars, doing the test drive, and signing the paperwork. My previous vehicle was good but it was old and needed to be replaced, so I'm very pleased with the purchase. I couldn't have asked for a better experience than I had. I would highly recommend Off Lease Only and would shop with them again.
Dear Kaaron Long White,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 18, 2015
I liked Off Lease Only's prices and bought a 2012 Nissan Altima that was excellent from them. I financed the car and the process was quick. The financing lady was very informative and broke everything down for me. I bothered the salesperson for a while with a lot of questions about the car and he was very patient with me.
Dear Edwin Rodriguez,
First and foremost, thank you SO much for your business and kind feedback on everyone at Off Lease Only who helped make your car buying experience quick and painless.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealer in the nation for two reasons, saving their customers thousands on their dream vehicles and providing everyone with a transparent and smooth car buying experience. We couldn't ask for nicer feedback, and thank you for taking the time to share it!
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 17, 2015
This was my first car purchase and I absolutely didn't have any experience in that area. My father is employed by Off Lease and he suggested that Off Lease was the best and that they would take care of me, which they did. Herb was my salesperson and Anthony took care of all the paperwork. I did worry a lot because I didn't know what to expect, but they were really good at talking me through everything and making sure everything was taken cared of. It was seamless and I didn't have to worry. All I needed to do was sign and ship back the paperwork, which they did an amazing job of providing a return label. It was awesome and I didn't pay for the return shipping label.
I purchased a Nissan Sentra 2013 model on financing. They told me to apply on the website, which was easy to find. My credit was very good too. The finance process was also one that was very well done as well and I even did a review on Google. I'm happy with the car and how they were able to handle everything going on, being that it was shipped out of state. I've had a really good experience overall.
Dear Priscilla Yecora,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you are happy with your 2013 Nissan Sentra. Thank you for your business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Oct. 16, 2015
Off Lease Only was easy to deal with. I was looking for a 2011 Chrysler 300. I’m one of those guys who’s looking for a very specific car and I saw the one I wanted there. I called them up, told the gentleman about it and he gave me what I was looking for. It’s nicer than my previous car and Off Lease Only seemed true to what they promised. I actually tie most of the success to the salesperson they have - I liked his style. Overall, I had a great experience.
Dear Joseph,
We are happy to hear that Off Lease Only was able to help you purchase the very specific car you were looking for. Thanks also for the 5-star review and for recommending us to others. We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 15, 2015
I've known about Off Lease Only for a while. This is probably my fourth or fifth car I have purchased from them. I got a 2012 Hyundai Accent, and it handles and drives a lot better as well as the gas mileage. My old one was depreciating faster than I could keep up with so I decided to break even and trade it in for a new one. The Off Lease Only sales guy was straight to the point. He explained everything to me as if it was my first time. I didn't mention that I had purchased cars before from them. They're not like the typical salesmen. They're non-aggressive and there to help you and not trying to pocket a bunch of money. Everything was great.
Dear Menalik Archer,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your repeat business and we look forward to working with you for many years to come.
Sincerely,
Mark Fischer – Owner
Reviewed Oct. 14, 2015
My lease on my old car was up and I turned it in, so I need to look for a new car. Then I found out about Off Lease Only from the internet. I bought a 2012 Audi A7. They matched what I was getting from another competitor and it was pretty easy. The sales person was great. He was attentive and answered all my questions every time I had one. He referred me to a couple of service that he would use if I needed to get the car over here because I got it shipped from Florida to New York. He told me the steps that I should take. He even got the car inspected over there through his referral. Everything’s good. Overall, Off Lease was simple, easy and I had a great experience.
Dear Michael,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your 2012 Audi A7. We look forward to serving you for many years to come!
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 13, 2015
Off Lease Only weren't pushing at all which meant a lot to me because I don't like being pushed into things I'm not comfortable with. Their staff left us alone. He wasn't hounding us. And even when we were checking out, everyone was really, really nice. I didn't really feel like I was getting ripped off or anything at all. And usually that's the case when you go to a dealership. You feel like they're trying to play you the whole time. I didn't feel that at all. I would recommend them.
Dear Nadine,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 12, 2015
My car is old so I researched on getting a new car. I got a boy in Miami and he told me he dealt with Off Lease Only before. I already knew what I wanted and I’m trying to find somebody who would finance me because I have never financed anything before. I could have bought a vehicle from an auction but I wanted to start building credits, so I figured I'd find a best deal at Off Lease. I bought a 2014 Dodge Durango. The process was quite simple. It was late at night so I forgot to contact my insurance agent, that was kind of a pain in the ass, but the actual finance process is simple.
There was nothing wrong besides when I was getting the warranty the finance guy didn't tell me the price. I didn't care because I was going to buy one anyways, but he just stuck his hand out and we shook on it. I really didn't want that, I only got 2500 stuck on my bill without them going over the prices. They pull the fast one as far as taking the interest rates out 4.5%, to get me to buy the warranty, but that's part of the business.
Once I brought the car into the manufacturer, there's a recall. They don't actually take care of it, they sell them how they get them. That's what Off Lease do, sell a bunch of cars and expect that kind of stuff when you go to a place like that. I don't want them to look bad, they were very helpful and I appreciate it. They didn't do anything wrong. Besides little minute details, everything was very smooth and they got me. I was in and out, about an hour and ten minutes.
Dear Brandon Miller,
Thank you for your detailed, thoughtful review. We’re glad that everything worked out to your satisfaction in the end. That’s what we strive for at Off Lease Only, total customer satisfaction.
We’re sorry to hear about the confusion over the extended service agreement pricing in the Finance Department. Perhaps the fact that it was late at night had something to do with that. As you are probably aware, you can also cancel the extended service agreement after the sale, although we wouldn’t recommend doing so because you stated you wanted this agreement anyway. We’re also pleased to hear you found our process quite simple and we hope it helps you build credit as you had hoped. We wish you happy motoring with your 2014 Dodge Durango and look forward to working with you in the future.
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 11, 2015
I went to south Florida and I bought a 2015 Toyota Venza with a little over 6,000 miles on it from Off Lease. We looked at the salesman and I looked at the car facts - he said there was an accident and it indicates that there was previous front panel damage, which is usually cosmetic. There was a Hyundai that I wanted to look at but the salesman said they can't give me that car. Instead, he said that we can run diagnostics when we first get the Toyota and if there's something wrong with the car while it still has warranty, we take it to the dealership and have them fix it.
So I bought the Venza and came home to Jacksonville, Florida. I went through Gainesville where my parents were and they told me that one of the car's headlights isn't working. Nothing clicked at that moment however so I leave my house at 6:00 in the morning for work, went home at 8:00 at night and the car has 6,000 miles on it.
I go to the dealership and reported that the headlights are out and the windshield wiper fluid won't squirt. He pointed out to me that the car has been in an accident and that the front paint doesn't match with the back. He told me that my warranty wouldn't cover the stuff caused by the accident. I asked him to simply tell me what it will cost, whatever's not covered in the warranty.
The technician came back to me 10 minutes later and told me that the battery is crushed but not leaking. The radiator however is both crushed and leaking. There was also some windshield wiper fluid but then the headlights weren't working because there's a bunch of wires behind them that are severed and hanging. He advised me not to drive my car. It's a $26,000 car and I only had it for less than a month.
I put a review and a complaint with the Better Business Bureau in south Florida and in the meantime, this customer service lady from Orlando (Ana) calls me back. We have spoken before because they write up a courtesy contract where I paid with my bank check, saying that if my bank doesn't pay them, they're going to run this other contract. (I got really nervous about that - I thought I should have never done it, with its high interest rate, etc.)
I told her what happened, that I have pictures of the whole thing, the printout from the computer, the things they found wrong in the first ten minutes they looked at the car, and that I sent it to the person that sold it to me. She didn't believe that my car was not drivable and said that the dealership told me those things about my car because they didn't sell the car to me.
I told her all large cities have Toyota dealer and I can choose randomly which dealer I want to bring my car to. I’ll bring it to my chosen dealer and ask them if there’s anything wrong with the car and we’ll go from there. However she told me instead to drive to Orlando and they’ll take my car to the Toyota dealership that they work with to repair those under warranty.
I thought if they’re that crooked then they will do something like that and charge it to a warranty even if it had nothing to do with the manufacturing problem. So they’re probably not going to do anything to the car, except maybe fixing the wires behind the headlight so they’d come on, and maybe squirt some windshield wiper fluid.
In the meantime, the owner of these three massive dealerships read my review and sent me an email which I didn’t see right away. Evidently the owner told her to call and offer me a repair or switch out the vehicle – whatever can be done towards my satisfaction – which Ana did. I told her I’d come down to Orlando that day.
On the way down that very day, the nice and wonderful general sales manager called me from Orlando and asked for me to come to a dealership closer to where I live so that we can switch out the car, or whatever I’d like to do. Once there, a salesperson helped me and we looked at possible replacement cars. They wanted me have the replacement car inspected but every place we called can only do it three days hence. I started looking through the cars and found one that is still under warranty, had clean car facts, and had never been in an accident. If there’s something wrong with this car, it will be under the bumper-to-bumper warranty; hence I took it.
I had some more trouble with the accounting department switching out the two financing because my credit union wanted to send the dealership back the money for the first car and send them a check for the second. They wouldn’t just switch out the collateral and pay the difference, which is what the dealership wanted, since the second one I got was more expensive.
Then I started panicking about the courtesy contract on the car - I’ll still have the loan on the first car, and now have $27,000 loan on a car I don’t have. I’ll have $70,000 loan on a car I do have, which is not good; I let these people dupe me twice. So I wrote back to the owner to tell him what happened and that I’m in worse shape than when I started.
The COO called me a few minutes later, told me I misunderstood and explained to me that they’ve unwound the deal with my credit union. I told him though that he’s the one who misunderstood since nothing has been unwound and they already cashed the check, so I owe the bank the money. He said he’ll fix the issue by the end of the day.
The person I had been trying to talk to in their accounting called me that day. (I had been calling her and leaving messages before but I could never get her to answer or call me back.) She told me she’s going to fix it and sure enough, the next morning my credit union had a check for the first vehicle and another for the second vehicle the next day.
This entire experience with Off Lease lasted for about a month and it was a nightmare. I thought their people worked pretty hard and were very polite except for Ana. Overall, I feel like Off Lease really has good value and good salespeople. With all the unfortunate things that happened to me, I also feel like they’ll stand behind what they try to sell and try to make it right until the customer is satisfied.
Thank you for your detailed, thoughtful, 5-star review. We’re glad that everything worked out to your satisfaction in the end. That’s what we strive for at Off Lease Only, total customer satisfaction. We also thank you for your patience and flexibility and wish you happy motoring with your new vehicle.
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 10, 2015
Albert from Off Lease Only instantly walked up and was eager to help us pick out the right car. He was very friendly and nice, and we're over the moon. We picked a 2015 car that had an accident but only had 8400 miles on it with warranties. They helped us with the financing and got a bank that was willing to finance us if we took the extra warranty and the gas insurance that they would take a 15.9% rate to 6%, and it dropped my payment like $30. It was a win-win situation. I got the discount and the bottom line was I still got it 3 or 4% below dealer cost. I really liked that the prices are right there, not having to haggle to have that extra money. So I've recommended them to people.
Dear Mary Ann Luna,
Thank you for purchasing your 2015 car at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Ed - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 9, 2015
One of the things that attracted me to off lease only was the cost of the cars they sale. When I first arrived on the lot had to walk around for 10 minutes before anyone would even say hi or ask if I needed help. After finally getting someone to help we found the truck I wanted to purchase and took it for a test drive. I was very pleased with the truck and when I returned took me another 10 to 15 minutes to find the salesman so we could go to the next step. Now comes the appraisal of my current car. It took close to an hour to have the appraisal done. Let me note that they weren't that busy when we went. After waiting an hour someone finally comes out and gives me the dollar amount they are willing to give me for my car.
The problem with off lease is they don't pay what the true trade in value of the car is. They undervalued my car by $3000 dollars. Prior to going to the dealership I had two different offers for what my car was worth on trade. After telling the employee that the value they gave wasn't right he says he will see what he can do and he leaves never to be seen again. Then after 15 more minute of waiting I had to track down the salesman who I originally talked to get my keys back so I could leave. This was very disappointing. My advice to anyone going to trade in a car at off lease just beware of what the value of your trade is. They won't give fair market value.
Dear Mr. Wenglinsky,
First and foremost, thank you for your visit and for taking the time to share your comments and feelings about our dealership. We are pleased to hear that you liked our very competitive vehicle prices, with no dealer or hidden fees. With over 500 employees now, Off Lease Only relies on your feedback for quality control. We're disappointed to hear the appraisal process took longer than you expected and you weren't completely satisfied with the results. Typically, Off Lease Only offers fair market value for our trades, enabling us to offer our traditional savings to the customer interested in purchasing your trade.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Please send your contact information to us at CustomerService@OffLeaseOnly.com so we can determine what caused your delays. Better yet, please contact our Customer Service Director at 1-866-256-2477 so we can give you the immediate attention you deserve. We thank you for alerting us to these issues.
Your business is very important to us and we’d like to have you experience what Off Lease Only is all about. We care about your concerns before, during, and after the sale, and look forward to assisting you in any way we can.
Sincerely,
Edward Haskell - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 8, 2015
I didn’t have a vehicle before so when I can finally get one, I searched online and looked at Off Lease Only's website. I really liked the prices and the cars looked good, so I went there and bought a Toyota Yaris. I spoke with Johnny who helped me and explained everything that I didn’t know. The process for financing was really smooth. I spoke with Harold too pretty much the entire time. He was really nice, very helpful. He was able to find the car that I needed and at a good price for me. That definitely worked out well. It was a very easy process. They helped me out quite a bit. Everybody that was there was really nice, really helpful and definitely got me in the car that I needed.
Dear Diane,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 6, 2015
I live in the area and had seen Off Lease Only when I drive by on the road. My old car died on me and it was going to be hard for me to get a car because my credit was too new. And if I was going to buy a used car, I figured that Off Lease will be better because they're known and the car would be in better condition. I ended up purchasing 2013 Chevy Cruze LT. Everyone there was friendly. Vinnie was my sales associate and he worked hard to make sure that I could sign a car that I like within my price range. He was always up front with me, told me exactly what he could show me, what happened to the car and if there had been any accident. He went the extra mile to make sure that I was happy with the end result. I've already recommended them. I told this one guy that was looking for a car to make sure to go to Off Lease and look for Vinnie.
Dear Kendall,
On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Vinnie. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 4, 2015
I like the variety, the prices and the staff of Off Lease Only compared to others. I financed a Nissan Murano. They were fast in getting me a finance. Interactions with the salesperson were overall positive. They were quick and gave good advice. They were helpful and awesome.
Dear Naquiira,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Nissan Murano!
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 2, 2015
Although I bought from Off Lease three times already, my last experience with them wasn't so good. We wanted to get a truck instead of what we had because the vehicle had an accident and the transmission was cracked. A few days later, they told us that we had to trade out with the car instead of taking it back. We lost money there. Despite that, I have recommended a lot of customers to Off Lease Only and I would still go back to them. I was completely satisfied with them in the past, and their finance process is good.
Dear Azeezee Bhola,
Thank you for your loyalty and your latest review. We really appreciate your business at Off Lease Only. We’re so glad to hear that everything worked out to your satisfaction.
If you should ever need further assistance, please feel free to contact our Customer Service Director Ana Calderon directly at 1-866-537-2479. We look forward to working with you in the future.
Sincerely,
Ed – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed Sept. 30, 2015
I have had the absolute worst experience with this company. The ONLY people that are seemingly nice and/or helpful are the lot guys who guard the gate. The salespeople are very unhelpful and instead of being cool about it they try to pressure you into taking any old car, not the one you actually want to shop for. The manager was 'assisting' a couple when I first walked in, in my first visit, and he was so dismissive and unhelpful to them I almost left, but I needed a new car at a good price, so I stayed. It is hard to find someone who wants to help. And I had absolutely no questions needing answered because I did all of my research before I came onto the lot, so I had a small list of the exact cars I wanted to look at.
And if you have more than one car you'd like to see, that is a bother to the salespeople so beware. And do not ask questions, I had no questions but when I saw people asking them I could tell the salesman was annoyed. I did not even get to test drive a car on my first visit, which I drove over an hour to go to. So I had to come back the next day at 6:30 pm, only test drove one of the cars I wanted to look at because it is so hard to find someone wanting to help.
The trips were so discouraging I put off car shopping a few weeks because I could not handle it. I went back a few weeks later with a specific car in mind. It was about 6:30 pm. Test drove it and decided I did want to purchase it. After sitting and sitting I slowly received help and was there until 9:30 pm. We completed every page of paperwork but I did not have the proper check on me for the down payment, so I would have to come back the next day. I went in the next day to pick up the car and had to wait an hour and a half. To pick up a car that was all ready to go and all paperwork done. They do not respect people's time at all.
I explained to the salesman, REDA, and the finance guy, ANTHONY, many many times that I would need to get a temp tag now so I could drive my current car home. I let them know I had a current metal plate I wanted to transfer. They both ignored me and title department ended up just registering my car and getting me a new metal plate. Which I then had to take time out of my day to go to the DMV to fix. I had to repay all of the amounts due just to submit a form to the State for a refund. What a headache!
Then yesterday I receive my refund check from the $500 they take out to register your new car. There is no paperwork or receipt stating what the title and tag cost, just the refund amount. So I had to call them to find out what the costs were. I was told by their call center that only the tag/title dept handles that and I would have to call back the next day. So this morning I called back to get the numbers I needed. I had to give my information to FIVE PEOPLE before miraculously I got to the right department. It took me an hour and a half to get this done.
This company is a joke. I got a good car out of the deal but this crazy stress and all these issues on top of getting horrible customer service??? I would buy a car from here, but just expect to get crapped on by every person that can possibly shove you to the side or treat you like dirt if you do not jump at the first car seen. I spent a total of approximately 10 hours at this place when it should have only taken 3 hours at the most. Plus all the phone time and getting passed around from one department to another, none of which know what they are doing. Just expect horrible service.
Dear Valued Customer,
We have responded to you on several other review sites, after which we made several attempts to reach out to you to address your concerns. Again, we are sorry that your experience with our Orlando location did not meet your expectations. We are certainly open to addressing your concerns and resolving them in any way we can. Please feel free to contact our Customer Service Director, Ana Calderon, at 1-866-256-2477.
We look forward to assisting you in any way we can.
Respectfully,
Sharon Dibble - Customer ServiceOn behalf of the owners - Mark and Eileen Fischer
Updated review: Sept. 25, 2015
Off Lease Only has been nothing but helpful and friendly. I was contacted directly by upper management and was treated like they cared about every detail about my vehicle buying experience.
Everyone worked hard to get me into a wonderful vehicle that I can't take my eyes off of and love to drive. Aside from the great customer service I saved almost 4,000 dollars and was able to get an extended warranty. I would recommend the friends I made at Off Lease Only to all my friends and family.
Original Review: Sept. 21, 2015
I recently purchased a vehicle from Off Lease Only. I was drawn in by the great prices and was able to find a vehicle that I thought met my wants and needs. When my sales representative and I Sat down to find a vehicle, I wanted a vehicle with decent power. I was shown a vehicle that on screen said it was a 6 cylinder with excellent horsepower. I took it for a drive and felt satisfied given the short drive around the block. I then spoke to a helpful financial agent tried hard to find me a good interest rate. Driving home on the highway I was surprised by lack of power at high speed. I popped the hood and realized that my vehicle was a 4 cylinder. I immediately called back and explained my issue to a very rude manager, whose response after explaining was, "and..." I explained a second time and he said, "and..." I was finally given to my sales representative that told me to come back to the dealership (I live in Plantation, 40 min drive).
When got there they wanted to give me the same model with 6 cylinder that was listed for the same price, they had the paperwork made up, ready for me to sign and I asked to see the vehicle. It was then that I saw that my sales representative, a nice man when I was purchasing the vehicle was now annoyed with my request. I went to see the vehicle that I was going to sign for and I had to ask to pop the hood, of course the vehicle was also a 4 cylinder. I was told to come back tomorrow (another 40 min drive x2).
That night I researched the 11 Chrysler 200s they had on the lot with 6 cylinder in the description and looked at all the pictures, each one was a 4 cylinder. I returned and told them the news about their database and they blamed the "IT department" for the error. I was shown some other vehicles near the price I was financed for, but they were very similar to what I had already purchased and almost all vehicles were in previous accidents. I am now stuck with a OK vehicle for at least two years and feel that I was treated like an poorly. I WOULD NOT RECOMMEND Offleaseonly.com.
Reviewed Sept. 19, 2015
I wanted to see one car which was in the shop at the Hyundai dealer because they said they look over all cars when they come in, and if they find something wrong which is under warranty they send it to the dealership for repair. I bought a 2015 Toyota Venza. The carfax they showed me said it had been in an accident with some front panel damage. It had less than 7k miles. When I got home I noticed a headlight with a lamp not working.
I took it to the Toyota dealership. In 10 minutes, they came out and told me the battery was smashed, the radiator was smashed and leaking, and the wires behind the headlight were not even attached to anything. They didn't look any further, but closed it up and told me that it was not advisable to drive it! It is just short of being totaled! They had to notice this when they checked it out when it came in! Not a peep, they just sold me a car that isn't drivable. Now to find the official complaint form on this site and the better business bureau! Oh yeah, it was missing the floor mats - they sent me some old worn out ones and it has no mat in the back and everything slides around!
Dear Camille,
First and foremost, thank you for your business! We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 500 employees now we rely on your feedback for quality control. We are really disappointed to hear about the problems you’re having with the Venza you purchased a month ago.
We get so many compliments regarding the full disclosure of the complete purchase process including the vehicle's Carfax report, and we receive numerous compliments on our disclosure of previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from auto manufacturer’s auctions. Any vehicle that has been in a previous accident has been repaired according to the manufacturer’s specifications and signed off by the manufacturer before it is offered for sale. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer 72-month, 100,000 miles service contracts effective from the date of purchase.
Did you have the car inspected by a third party prior to your purchase? I know Ben Goldberg is always adamant about advising each customer to take this recommendation. Because we sell used cars, as is, our salespeople are trained to strongly encourage customers to do this. Ben is also really good about going over the car thoroughly with the customer, including looking under the hood. We do look over all cars, which is why we are completely surprised that we could miss damage like a smashed battery, a smashed and leaking radiator, and loose wires behind a headlight. Did you immediately notify your salesperson or the sales manager at our Palm Beach location as soon as you discovered these issues? It doesn’t seem possible that the vehicle was operable with the types of damages you described. Trunk mats are available for purchase, same as they are with new vehicles. As for the mats, we always provide brand new mats, not necessarily with the branded logos but, none the less, new. We care about your concerns before, during, and after the sale.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Please send your contact information to us, as soon as possible, at customerservice@offleaseonly.com so we can address your concerns. Better yet, contact our Customer Service Manager, Ana Calderon, at 1-866-256-2477 so we can give you the immediate attention you deserve.
Look forward to speaking with you soon, and assisting you in any way we can.
Respectfully,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 15, 2015
They do have a good selection of cars at very good prices. They were able to get me financing that I could afford. They are a volume dealership. If it is personal service and attention to details, it will be hard to find here. I bought a 2014 Infiniti Q50. Great car!! The problem was the electronic key fob. It only worked if you placed it right on the starter button. The salesman told me to just replace the battery and it will be fine. I did that, but it still didn't work. I talked to the finance manager. He gave me a number of "the guy" who does their key work. I called twice, left voice messages and never received a return call. So back to the dealership I went.
Their next suggestion was that I used the key replacement policy that I had just purchased. Keep in mind that the policy only allows you to replace a key once a year. I called the company who covered the key replacement and that would not replace it. Since I was only given one key, I had to produce evidence that the car was incapacitated and was towed to a dealership. I ended calling my own locksmith. The key had a short in the transmitter and it cost me $300 to replace it. The second hiccup was that they mailed the new plates to my house. I have never had a dealer do that. The problem was that I travel most of the time and I was working about 5 hours from where I live. I didn't know this until the day before the temporary tags expired. I had to have the plates FedEx to my temporary work address. Sorry guys! Sometimes it really is about the details and the service. I would probably not buy another car from this company.
Dear David,
Thank you for taking the time to share your comments and feelings about your experience with Off Lease Only. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 500 employees now we rely on your feedback as quality control.
We typically mail plates to the customer’s home address unless otherwise directed. Did you express the need to have your plates mailed to an address other than that for your registration? We apologize for falling short of your expectations where your key fob is concerned. We can certainly understand how frustrated you must be, and we can’t blame you for being upset. Your patience is to be commended. Thank you for alerting us to this issue.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We would like to reach out to you to make sure you are taken care of immediately, and determine what measures might be taken to resolve your concerns, whatever they might be. Please send your contact information to us at customerservice@offleaseonly.com. Better yet, please contact our Customer Service Manager, Ana Calderon, at 1-866-256-2477 as soon as possible, so we can give you the immediate attention you deserve.
We look forward to speaking with you soon, and assisting you in any way we can.
Respectfully,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Updated review: Aug. 17, 2015
After my prior post, I would like to say Thank you to Mr. **, Ms. Anna ** and Shawn on assisting me with my issues. I have received the utmost immediate attention and look forward to the conclusion. Ms. ** and Shawn were extremely helpful, very kind, courteous, respectful, thoughtful and diplomatic to my situation from the beginning to ending.
I do apologize for any of my frustrations and I look forward to future and referrals. I would like to thank Mr. ** for his personal attention to this matter and most importantly for his patience, most of all his hard work in resolving this matter amicably. I would also like to personally thank Anna and Shawn for their hard work and dedication to the pursuit of happy consumers. Thank you all for your dedication to resolving this matter.
Original Review: Aug. 17, 2015
I had inquired about a car and eventually purchased it, didn't need any money down, from what the finance department advised me. However I still put money down because I didn't have a car and I have been commuting by public transportation and I wanted to get a good monthly payment. After putting a down payment and contract signed, I took my car to get a full inspection and I had to pay to get a car that I just bought repaired...brake light broken, dead battery, fuse out, cracked steering wheel, issues with my brake. And I feel that I was ripped off because they got me a car with a lot of mechanic issues, and took advantage that I was a woman that needed a vehicle and just put me in a car with a lot of issues.
Then the finance department now calls me, requesting for additional money to put down (after I have already signed 2 contracts, gave them a down payment) because someone in the finance department screwed up, and told me I didn't need a down payment and it was approved by the finance manager. I am extremely upset that now I am getting harassed for a mistake that the finance department made, asking me for more money. & also for selling me a car with issues that I haven't had in 3 days that I had to repair, when this car should've been fixed before putting on the market.
I have been waiting for the finance manager to call me back for a resolution. After I was told everything was being taken care of, & all I got was "he will be in touch with you". I advised the rep that this is clearly unacceptable, getting harassed on Sundays. I work in law firm and I am constantly being called at work or while I am in court, on my cell phone, asking me to leave my job early to re-do my contracts - after everything has been approved by the lender & finance manager, a payment has been made and cleared by off lease and so further on. I was only referred to Off Lease by a family member who said they have great deals and less hassle...which is false. And this truly has become a nightmare & I would NEVER EVER recommend Off Lease.
Dear Maxine,
Thank you for taking the time to share your comments and feelings about your experience with Off Lease Only. 463 employees now we rely on your feedback as quality control.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Your business is very important to us and we care about your concerns before, during, and after the sale. We’re so glad to hear that Ana, our Customer Service Manager, was able to reach out to you and resolve any lingering concerns you might have.
Thank you for the courtesy of updating your review. We look forward to helping you, in any way we can, enjoy your new ride.
Respectfully,
Sharon Dibble - Customer ServiceOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 4, 2015
Luis, our salesman, was very friendly, informative and patient with me during my decision making about which car I wanted. He had great knowledge of different makes and models. Overall it was a great experience, no hassles, no beating around the bush. Straightforward. I would buy from here again and recommend friends and family. #LUISROCKS
Dear Sabrina,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your experience with Luis, and we hope you felt like part of the family during your visit to our Out of State / Value Lot location.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Updated review: July 10, 2015
Everyone at Off Lease Only was amazing in resolving the issue. They took care of the misunderstanding right away. I hope they take my recommendation to heart. I would definitely purchase from again. I have never received such a quick resolution before! Thanks.
Original Review: July 7, 2015
I purchased a used vehicle from Off Lease Only. I live in Kentucky and flew to Florida to get the vehicle. When I initially received the paperwork in the mail, I called and spoke with the finance manager regarding the $523.50 worth of fees that were being collected to register my vehicle in Kentucky. This was in addition to the $175.00 in fees that were hidden for the DMV Nationwide title agency. The manager broke down all the numbers for me and we figured it would only cost $48.50 to register my vehicle. He said any remaining amount would be sent back to me because it was illegal for them to keep any fees in Florida. He said they had to collect more than what is owed in case there are any registration issues. I reluctantly went ahead with the purchase and was reassured again I would receive a refund.
After they sent the paperwork to the wrong DMV and had me drive out of my way to get it, I got the car registered. DMV Nationwide sent a check with the paperwork in the amount of $48.50 in registration fees. This wasn't enough to cover it so I had to pay an additional $3.50 in fees to get the car registered. I then contacted DMV Nationwide to get a refund of around $470 in fees that were collected and not used towards the registration of my car. Sure enough they said I wasn't owed a refund and refused to provide me with an itemized list of charges they paid. The only thing I was provided was a paper stating the fees were $48.50. They said they don't owe me a refund. I want my money back. This dealer shouldn't advertise no fees then add on over $700 in fees and make false promises.
Thanks for your updated review. We're pleased you are happy with the resolution of the misunderstanding and that you would definitely purchase from Off Lease Only again. Enjoy your new vehicle!
Sincerely,Edward Haskell
On behalf of the owners Mark and Eileen Fischer
Reviewed June 10, 2015
Unbelievable. Wow -- I called this Off Lease Only location and spoke to a salesperson regarding buying a '06 Cadillac they had advertised on the internet for $6,999.00. Since I am 200 miles away, I asked them how it handles at 65 mph. They stated, "Don't know. We can only drive our cars in the car lot," period. (SO YOU WANT ME TO BUY A CAR BUT WON'T TEST DRIVE IT FOR ME AT 65 MPH THEN?) "That's correct," they said.
ONCE again, WOW -- On 2 calls to 2 different salesman I was disrespected regarding that same car I wanted to buy, lied to, and was told they did NOT need my sale because they sell over 3000 cars a month, so whatever. AGAIN, WOW. I tried calling the GM directly, only to get some yahoo that again, was very smart-alecky, and I ended up having to say, *Fine, I will buy a car from someone else then."
OH, IT GETS BETTER. I then hung up and, wow, my phone rings with NO CALLER ID, so I let it go to voice mail. And wow again, it is the salesman I spoke to that left me a message, rudely stating, "We DON'T NEED YOUR PIDDLY SALE & DON'T CALL US AGAIN, YOU **. I have the message saved and will be filing a BBB complaint, and will also play the left voice message for the GM once I reach him as well as the owner of the company. I assure you. Update: I have placed a call to corp. to try and reach the CEO, BUT was unable to. Go figure.
Reviewed June 5, 2015
In Lake Worth store they are very bad people. Please stay away. The financial guy didn't explain that he add it two warranties 3000$. He just give me some cleaning supplies. Now I call the financial company and ask why I owe you so much money. The car was this much, the interest this much and they told me "it's some warranties that you purchase" that I wasn't aware of. I am been calling them all day. They put me on hold for an hour and then hung up. Very bad. Be aware people, it's more than other places.
Dear Elida,
I just became aware of your review. I am so Sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you, and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated thank you so much for sharing your comments and feelings about your experience with Off Lease Only.
We would like to reach out to you to determine what measures might be taken to resolve your concerns, whatever they might be.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Please send your contact information to us at customerservice@offleaseonly.com. Better yet, please contact our Customer Service Manager, Ana Calderon, at 1-866-256-2477 so we can give you the immediate attention you deserve. We look forward to speaking to you soon.
Respectfully,
Sharon Dibble - Customer ServiceOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 4, 2015
I don't like having to post a bad comment about any business or person. I am doing this one because I had a bad experience and I tried to let this dealership know through their website but you notice that they won't post bad or low rating comments because mine never got posted nor did I receive any feedback from them. I drove from Diamondhead MS to pick up my car. I did a lot of talking over the phone with my sales guy to get all this squared away so I can pickup and head back. Well... I get to dealership. He introduced himself and took me inside where it looks like Jerry Lewis telethon with all the sales guys lined up next to each other and you sit at a counter with absolutely NO privacy!
Next he goes to get the car so I can see it. While walking around the car 1st thing so noticeable was the tires were EXTREMELY worn to nothing! I know they noticed this and the sales guy laughs and says... "Yeah you may need to get some new tires". ARE YOU KIDDING ME? This dealership was letting me and my 16 yr old daughter travel all the way from Palm Beach FL to MS with a car with less than 10% ties left on them! I was stupid enough to give my money up and purchase this car only to put me and my daughter in danger.
I should have paid the extra money and kept my rental to drive back home. I will never purchase another vehicle from these folks. I have read some other reviews of unhappy customers and I feel your pain. If you are reading this to find out if you should purchase from this dealership... I suggest you do your homework! Don't get played like some of us!
Dear Carlos,
Thank you so much for your updated review. We're pleased you are satisfied with the resolution of your concerns and that you would definitely purchase from Off Lease Only again.
If you should need any further assistance, for any reason, please do not hesitate to contact our Customer Service Manager, Ana Calderon, at 1-866-256-2477.
We look forward to helping you, in any way we can, enjoy your new vehicle!
Respectfully,
Sharon Dibble – Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed June 1, 2015
I don't like having to post a bad comment about any business or person. I am doing this one because I had a bad experience and I tried to let this dealership know through their website but you notice that they won't post bad or low rating comments because mine never got posted nor did I receive any feedback from them. I drove from Diamondhead MS to pick up my car. I did a lot of talking over the phone with my sales guy to get all this squared away so I can pick up and head back. Well... I get to dealership. He introduced himself and took me inside where it looks like Jerry Lewis telethon with all the sales guys lined up next to each other and you sit at a counter with absolutely NO privacy!
Next he goes to get the car so I can see it. While walking around the car 1st thing so noticeable was the tires were EXTREMELY worn to nothing! I know they noticed this and the sales guy laughs and says... "yeah you may need to get some new tires." ARE YOU KIDDING ME? This dealership was letting me and my 16 yr old daughter travel all the way from Palm Beach FL to MS. With a car with less than 10% tires left on them! I was stupid enough to give my money up and purchase this car only to put me and my daughter in danger. I should have paid the extra money and kept my rental to drive back home. I will never purchase another vehicle from these folks. I have read some other reviews of unhappy customers and I feel your pain. If you are reading this to find out if you should purchase from this dealership... I suggest you do your homework! Don't get played like some of us!
I was told that my managers and customer service representatives have been in touch with you. I want to make sure you are completely satisfied as I built this business with my life savings and two cars and have grown Off Lease Only into the largest volume independent dealer in the nation. This has happened two ways- caring about every customers happiness and selling cars thousands below every other dealer. Please confirm we took car of you when you can.
Sincerely,
Mark Fischer- Owner
Reviewed May 19, 2015
Good day to all my name is **, and I was referred to this dealership by a friend of mine in St. Maarten that bought a car from this company. I saw his vehicle and the condition it was in and it was to my satisfaction seeing it was a second hand car. I then got the necessary information from him and contacted your Off Lease Only. My contact person was ** and from the get go he was professional and communicated well with me. He was with me until the end with all the information I requested. I received overseas calls from ** and I'm located all the way in the Caribbean. I felt really good that someone I never meet was helping me with great customer service like ** did.
We sent about 27 email back and forth about my vehicle purchase and today I can say my vehicle is on the way to the Caribbean thanks to the prompt service and response from **. The paperwork took some time but ** made sure I was updated about the process. Thank you so much ** I'm also in business myself and customer service is our number one priority. Keep up the good work and we will stay in contact. I have many people inquiring where I got my vehicle from and if it was a smooth and quick transaction. All the best In the future.
Dear Rodney,
First and foremost, thank you for your business! It’s great to know that it’s an experience you’d recommend to friends and family as well. We appreciate you choosing Off Lease Only as we recognize that you had many different dealers to choose from, especially being from the Caribbean. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review!
We’re glad to hear that you enjoyed your experience with Jay Hawkins. He's excellent, and we're fortunate to have him on our team. We hope you were treated like part of the family throughout your purchase experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Respectfully,
Sharon Dibble - Customer ServiceOn behalf of the owners Mark and Eileen Fischer
Reviewed May 16, 2015
My son found a VW GTI at Off Lease Only - we went to look at it that very afternoon over lunch. We were told that the car had just had the clutch replaced, among other items, but the CarFax was clear of accidents. Upon looking at the car, there was a check engine light on. We were told that they were going to make sure the car was ok and safe, because they were concerned they said about the light being on. They told us that once the car was done, they would call. My son and I returned to our respective jobs since our lunch was over. I called about four times inquiring on the status of the car and was told it still was not back from the shop. We were told that the car was in for service and was not finished yet.
The next day we received a call that it was ready, and we went in to purchase the car. Upon test driving the car that evening, there was a very strong odor of something burning. Additionally, there was some sort of feeling in the clutch pedal which gave indication of something being severely wrong. A mechanic friend came along with us to assess the vehicle. Once the test drive was over, we brought our concerns to our salesman and the sales manager, **. They seemed very attentive and willing to assist us. In fact, they told us they knew of the problem because it was brought to their attention by other test drivers, and, in fact the clutch being replaced was due to the fact that one test driver had "ruined the clutch."
However, they were very interested in assisting us getting the vehicle to be fixed. They stated that there was a lot of interest in the GTI, but they advised us that since my son already had approval for financing and since we had intended to pick up the vehicle that night to purchase, but the smell and clutch feeling in the pedal prevented us from making the purchase, that we would be given the right of first refusal since there was a lot of interest in the car. However, they said that no one would want the car anyway in the shape that it was in, and assured us the car would be fixed. They told us we could take the car to our own mechanic if we wished as well.
Yesterday, I made arrangements to have the vehicle taken to Schumacher for an appointment to diagnose, and advised ** of the appointment time. He told me he was going to get the car in yesterday so that way we wouldn't have to wait any longer than necessary to move forward with the purchase. I advised Schumacher that the car would be there yesterday. I received a call from Schumacher advising that the car wasn't ever dropped off. I attempted to call **, but his phone rang to a voicemail. I advised our salesman of the appointment time, and he indicated that he had not been told by ** of the fact that the car was going to be taken to an independent shop. He said he would call me back.
He did and told me that the car was back at the shop where the clutch had originally been replaced, because they had already put money into the replacement of the clutch by that particular shop. They stated that once it was finished at that shop, that the car would go into the Schumacher shop for the scheduled appointment on Monday.
All this time, I'm thinking that Off Lease Only is reputable, that they really do care about their customers, and were doing everything that could to assist us -- despite the fact that everyone was telling my son and I that Off Lease Only was anything but reputable, honest and trustworthy. Now, I receive an email from **, the sales manager, indicating that the car CAN NOT BE TAKEN TO THE SCHUMACHER APPOINTMENT ON MONDAY BECAUSE IT IS NOT ON THE PROPERTY. What a sad sad ordeal... why is it not on the property? Because we were going to take the car to an independent shop where they would have told us all that was TRULY WRONG WITH THE VEHICLE? Because they sold the car to someone else who just "took their word for it" that the car "was absolutely fine?" I am so disgusted, disappointed and disillusioned with this company and their products. And what am I now to tell my son?
Dear Kris,
Thank you so much for taking the time to share your comments and feelings about Off Lease Only. We really do appreciate your feedback. We really want every customer to experience the true Off Lease Only experience that the owner started this company to provide, and we always our best to resolve your concerns.
We're so glad to hear that our Customer Service Manager, Ana Calderon, was able to reach out to you and work with you to find a resolution to your concerns.
If you need any further assistance, please do not hesitate to contact Ana at 1-866-256-2477. We look forward to helping your son, in any way we can, to enjoy his new Dodge Charger!
Respectfully,
Sharon Dibble - Customer ServiceOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 19, 2015
Bad service in Miami dealership. We bought Sentra 2012 in 3/21/2015 at Miami dealership. Drive it and notice front suspension noise, oil not change for long time, rear defrost not working, key fob missing, one rear floor mat missing, battery 3 1/2 years old and not holding a charge.
Updated 6/28/2015 - I went to Miami Off Lease Only for repair Nissan Sentra 2012, the first time they fixed some issue that the car had. After I had place a review, ** called me to repair the rest problem I had originally. I spoke to ** and explained to him the remaining problem (front suspension noise and defrost not working). He then promised me to take the car directly to the Nissan dealer to get those repairs done. But that never happened. They said that the repair noise in the spot we explained (front suspension) was said in Nissan dealer that it was not there and wasn't an issue because they didn't find anything. So they took it to their onsite mechanic and "supposedly" fixed both the defrost and the suspension problem, to which only the suspension noise was "fixed."
The defrost was said to also be fixed but it was a lie. They didn't even attempt to fix it to what you can see or didn't know how to. Which was weird when we heard that the car had been in the Off Lease Only Miami location for 1 week to fix a noise?? This seems preposterous. After several calls we had to make to which everyone that picked up was clueless to what our problem was or go, we were because the two people who attended us were not working or off for the day. Finally, ** told me that the car is ready for pickup. We went the next day and the salesperson that originally sold us the car ** (a great guy) was celebrating his birthday and ** had asked for that day off (what a coincidence) since we stated to him that we would be going that day.
So my advice is that people need to open their eyes in this dealership and own to the fact that a lot of employees there tell a lot of lies. They originally agreed with us that if we would purchase the car they would fix every problem that the car had, but that's not what happened. This was my first and last time that I will be purchasing any car from Off Lease Only because this has been the first time I get such horrendous customer service concerning my repairs. Minding you, I purchased the car in March and it's the end of June and I'm still with the repair issues. I had to personally go out of my way to take the car to the Nissan dealer on 6/26/15 and paid the $50 that they had originally agreed to pay for the warranty deposit when they had promised to take it to the Nissan themselves and get the defrost fixed but we finally got the defrost fixed.
Dear Pedro,
I just became aware of your review. I am so sorry for the delay in getting back to you. I know it’s been a while, but we haven’t forgotten you, and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated thank you for sharing your comments and feelings about your experience with Off Lease Only.
We want every customer to experience the true Off Lease Only experience that the owner started this company to provide, and would like to do our best to resolve your concerns.
Mark and Eileen Fischer started this business with 2 cars and their life savings and have grown it into the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We would like to reach out to you to determine what measures might be taken to resolve any lingering concerns you have, whatever they might be. Please send your contact information to us at customerservice@offleaseonly.com. Better yet, please contact our Customer Service Manager, Ana Calderon, at 1-866-256-2477 so we can give you the immediate attention you deserve. We look forward to speaking to you soon.
Respectfully,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 15, 2015
** was the man that help with us with a car buying without any stress. He was a good and very funny man. I will definitely tell all the people to come here. It is a cheap price for very good service. They let us take the car for a day to just think about it.
Dear Chris,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you, and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Bryan, and we hope you felt like part of the family during your visit to our Palm Beach location.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Updated review: April 22, 2015
We called & spoke with Mike M. and let him know we'd come in later that day, a Sunday evening. Fernando was working and boy am I glad he was! He was SO kind and stayed with me the entire time, making sure I was happy & answering all my questions with extreme patience. I highly recommend working with him - he is an absolute delight. I kind of knew what I wanted but looked at several cars. When I test drove the Cadillac Cue, I knew. This car is so me. Thank you to Yahaira - the Customer Service associate, Mike the Sales manager & to Fernando for making my second visit to Off Lease Only SO wonderful!
Original Review: April 9, 2015
On the 7th of April 2015, my friend and I were both looking to buy a new car, so we made the hour and fifteen minute drive to check out several vehicles at the Orlando Off Lease Only location. I am in my sixties and friend is a young woman in her thirties. She is currently pregnant and we had her 10 month old baby with us. We arrived on the lot and ** started to assist us. I explained that I want a mid-size SUV since it is difficult for me to get in and out of a regular car. He took us on the golf cart to look at ONE vehicle (I was planning at looking at several that day) and then ** just left us there.
The Orlando lot is huge and there we were, a woman in her sixties who struggles to walk long distances and a pregnant woman carrying a baby on her hips. Several people went by on golf carts and never even acknowledged us. We made the long walk back to the front and ** saw us standing by the gate BUT never spoke to us again. I understand your prices are great but that is no excuse for the HORRID customer service that was provided to us. My daughter recently purchased a car from Off Lease in Orlando and had a good experience with her sales and finance people, so I know that it is possible.
Reviewed March 28, 2015
As a professional in the sales and finance industry, my expectations on customer service and quality are very high. As we arrived at the dealership, we received a very warming welcome including treats which made us feel comfortable instead of feeling like someone wanted to haunt you down.
We met with **-Sales a true gentleman and professional individual. He was knowledgeable on the cars that we were inquiring, explain with details how the process work at Offleaseonly.com. Every car that we looked at included the Carfax report. Pricing off charts below market value...no wasted time having to battle with **. He made sure we felt at ease thru out the whole process. As we were getting ready for the application, we met the Sales Manager: **. He gave us a nice welcome, and advise us as what to expect during the waiting time. Meanwhile, ** -Customer Service Mgr came along to ask us how was our experience so far, and if there was anything she could do assist us? What a pleasant, motivated and all smiles personality.
Since everyone is a guest, they had a nice BBQ with music outside while our chosen car was getting a detailing. Once the loan application got approved, ** gave us the news. Time to sign paperwork with ** - Finance Manager hands down to this fellow. He had no idea that under my belt were 13 yrs + experience in Finance. Kudos to him on how he took the time to explain in detail, and never rushed us while reading and signing.
At the delivery, ** had our car immaculate, re-inspected and went over all features making sure he met all of our expectations. As we were leaving, ** -General Mgr came to thank us for our business. Absolutely, a unique satisfying experience on car buying!!! Today, I want to thank ** and all staff of Orlando-Offleaseonly.com for changing the car buying business perception, and making this experience memorable to us.
Dear Jeaniette Vazquez,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, enjoy that ride!
Sincerely,Edward Haskell - Customer Service
On behalf of the owners Mark and Eileen Fischer
Reviewed March 28, 2015
I don't know if being black had anything to do with it but went to purchase a car from Off Lease knowing my credit scores a month before from all 3 Credit bureaus was 779-820 based on refi of my home. First salesman stated, "Pulled credit came back with score 701"... went. Finally sat down with financing person -- Score magically dropped another 50 points to 650. When I asked why big differences, gentleman said, "Oh, we use a different scoring method," which ended up with me getting an almost 6% loan after salesman said day before, "We shop the best lenders." I contacted my own bank a month later who pulled my scores and gave me a loan at 3%, and this is a major bank. Wondering if this is common practice of Off Lease to get more money from customers in general or just black customers.
Dear Paul,
First and foremost we are extremely ethnically diverse as a company and I would never want any one feeling this way at my dealership. Is there something in particular that one of my employees did to make you feel any racism? I will fire them on the spot if you provide me with a name. That is completely unacceptable to me. Regarding your loan, we are not the lender. We work with all major lenders to get you the very lowest possible financing rates. So I am confused as to what you are saying as it simply cannot be true? I would like to have my director of finance personally look at your deal to give you the most accurate feedback. His email is JohnC@OffleaseOnly.com and again he is the director of finance. My reputation to my customers means everything to me and I can guarantee that if something was done unethically I will fix it. I started this company with my wife with two cars over 20 years ago and we are now the #1 volume independent dealer in the nation. This has happened for two reasons- caring about every customers happiness and selling cars for thousands less than every other dealer. Please email Johnc@OffleaseOnly.com your contact info immediately and please also CC: CustomerService@OffleaseOnly.com so everyone is in the loop. With over 463 employees now my customer feedback means the world to me.Sincerely,
Mark Fischer- Owner
Reviewed March 26, 2015
It was an incredible experience. I recommend everyone to visit. They have everything for any economy. The most impressive is the treatment of their reps especially ** who attend to me in a very professional and personalized way.
Dear Yanier,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Off Lease Only.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Updated review: April 4, 2015
My first experience with buying a car at Off Lease Only was not a good one, but I now think it was a fluke. I was not happy with the car, and not happy with the salesman. I was so upset. I was then contacted by Bob **, Out of State Sales Manager, from Off Lease Only and he rolled out the red carpet for me, took back the original car I bought, and let me choose another car. Bob set me up with Mr. Mark ** who was absolutely wonderful. He was so patient and fun to work with.
He answered all my questions and the car-buying process was so easy with him. I test drove 4 cars between the Lake Worth dealership and the Value Lot. I narrowed it down to 2, and ended up leaving with a car I love and I am so much happier than I was with the first car. I am so impressed with the Customer Service Department at Off Lease. I thought I was stuck with a car I hated. I can't say enough good things about Bob **, Mark **, and Amy **who were so helpful and understanding of my situation, and they all genuinely cared about my satisfaction and happiness.
I've read hundreds of amazing reviews from Off Lease Only, now I can write one! I love the car I have now and a huge weight has been lifted off my shoulders. If you are an Off Lease Customer and are not happy with every detail of your experience, tell someone! I now agree with the thousands of other Off Lease Only customers who all say the same thing: Off Lease goes the extra mile to ensure customer satisfaction. I'm so happy!! A big, huge thank you to Bob **, Amy **, and especially Mark **. Thank you everyone.
Original Review: March 8, 2015
I should begin by mentioning I purchased my car from Off Lease Only's Value Lot in West Palm Beach, not the dealership in Lake Worth. I found a car online that I liked and drove down to the Value Lot for a test drive. I decided I liked the car and wanted to move forward with purchasing it. I was told I should take the 30 minute drive back home and come back with my check book at 8pm at night, because their cars sell so quickly, it "may already be sold in the morning". I was told the total amount for my vehicle was $11,305. I wrote a check for that amount, and returned in the morning to pick up my car. That morning, I was then told the actual price was $265 less than what I had written the check for, so I was signed up for some "Auto Armor Wax Job" to make up for the difference. I left with my new car, happy, and was told my title would come in the mail in 2 or 3 weeks, and they would call to set up the wax job appointment.
Fast forward about a month, I still haven't gotten the title, and I was pulled over for having a broken light on the hatchback. When in reverse, the tail light blinks to warn other drivers. However, it continues blinking when I shift back into drive, meaning when I am at a stop sign, etc., my tail light flashes. I was pulled over for this and narrowly avoided getting a ticket. My car NEVER should have been put up for sale with that kind of serious defect. The passenger's side window button is also missing, just gone. Nowhere to be found, and there are scratches on the back that could have easily been buffed out prior to sale.
I called the car salesman, and told him I still didn't have my title, and also that they never set me up with an appointment to get this $245 wax job. I was also charged $20 for a temp tag that I never had.
I was told to call back in a week if I still didn't have my title. A week later, I called. No title, no $245 wax job, no answers. I drove the 30 minutes down there to find out what the hell was going on with my title. I was then told that because my car had been repossessed before I bought it, it would actually be another 4 weeks until I got the title. I didn't want the stupid wax job anymore so I compromised with Off Lease that the $265 credit would be used to fix the tail light, and a few other problems. I made an appointment to have this work done. I organized dropping my car off at the dealership, paying another person to drive me back home, and back to pick up the car.
Less than an hour after dropping it off, I was called and told my car parts wouldn't be in for another week, so I should come pick up the car. Extremely inconvenient and frustrating. So, I picked up my car with plans to bring it back the following week, another time I would have to pay someone to drive me back and forth. I clearly made my appointment for a Friday, there was no doubt about it. When I arrived Friday for my appointment, the car salesman told me I was supposed to come on Monday, (not true, I work Mondays, and I was very, very clear that the car was coming in on FRIDAY). Car salesman then told me to bring it back Monday, because they don't have enough time to fix it. I am furious.
This particular salesman also left messages on my cell phone intended for other customers, lost my new cell phone number, failed to return many calls, and I absolutely believe he took advantage of me because I am young. He also seems to be very forgetful, senile, clueless. I finally told Off Lease to just send me a check for the $265 they overcharged me so I never have to go down to that stupid dealership ever again. I was sold a car for $2000 more than it was worth (a new Chevy Spark sells for $11k) with a serious dangerous defect in the reverse light that I had no way of knowing about, given the run-around for weeks and weeks, and was denied my repair appointment because this car salesman was forgetful and absent-minded.
Absolutely terrible customer service, I will NEVER buy a car from Off Lease again. I have many friends who have had great experiences with Off Lease Only, and I am very disappointed with the horrible service I received. If you do go to Off Lease, avoid the Value Lot at all costs. I am now left with a car that still needs many repairs that I could have had repaired months ago were it not for the empty promises this car salesman made to me, and the promise of a $265 check that supposedly will "be in the mail". Stay far, far, FAR away from this place.
Reviewed Feb. 16, 2015
We had friends that purchased through Off Lease Only and had a great experience. We were looking for a car for our daughter. She found one she liked in our price range. We went to see it. Liked it and bought it. The staff was very timely and knowledgeable. My husband and I have purchased many cars over the years and this was by far the easiest transaction. We just got the car yesterday, so I cannot attest to the quality of the product, but the process was simple.
Dear Valued Customer,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with ---, and we hope you felt like part of the family during your visit to our -- location.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Dear Valued Customer,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with our Off Lease Only team, and we hope you felt like part of the family during your visit!
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 16, 2015
I came in Sat. to buy an SUV but wasn't quite sure as to which one. I had a list of stock numbers. The first person I saw was Demond **. I approached him and was very straightforward with what I was looking for. I was ready for the typical salesman that has a push, egotistical attitude. However Demond did not have those annoying qualities in the least bit! He was sincere, personable, understanding and extremely patient with me as I made my first car purchase. I had been to Off Lease before only to leave due to a pushy salesman. I not only had an awesome car buying experience because of Demond but I had a very easy financing experience as well with Matt. Demond is the man to speak to at Off Lease.
Dear Gina,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Demond Burks, and we hope you felt like part of the family during your visit to our Palm Beach location.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 16, 2015
This is the second car in four years I bought from this company. I would not have come back if I did not have a positive experience. Carlos was helpful, friendly and did not pressure us. When my son is ready to buy his first car, I plan to see him again. We went in looking for a small SUV, my wife wanted a RAV4 but the price was a little out of our budget. However, because of their huge inventory, Carlos recommended a Chevy Equinox that fit our needs and we could afford. I recommend this dealership.
Dear Tom,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Carlos, and we hope you felt like part of the family during your visit!.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 16, 2015
Even though I had to wait a few hours I'm glad I went to this dealership. The experience buying the car was good. I did not feel the pressure to just "buy". All the staff was friendly, Wilfredo ** was the first salesman to approach me and was reachable all the time through the whole process. I would buy there again and definitely recommend to friends.
Dear Eli,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Wilfredo Novoa, and we hope you felt like part of the family during your visit to our Miami location.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 16, 2015
I found the car I want. I contemplated for a week and thank God it was still there the day I said yes! Amy made things so easy. I sold cars and I was a finance manager at one point in my life so I have been around a lot of dealerships. This was by far the my enjoyable easiest experience. I would highly recommend Off Lease and Amy to anyone and everyone. From the car lot employees to gentleman who made me a cup of coffee... Best service ever. Thank You again Amy.
Dear Valued Customer,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Amy, and we hope you felt like part of the family during your visit to our Miami location.
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 15, 2015
This place is AWESOME. Stress-free car buying. I can honestly say, I will always choose Off Lease Only West Palm Beach for any person in the process of buying a car.
Dear Freddy,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with our Off Lease Only Palm Beach team , and we hope you felt like part of the family during your visit!
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 15, 2015
Found the perfect car for my daughter at Off Lease Only! After MONTHS of runaround with other dealers, Kory ** was FANTASTIC! He was knowledgeable, helpful and an all-around great guy. He made the process as painless as possible. I would highly recommend him to anyone looking for a car. If you're in the market, call him first.
Dear Valued Customer,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with Kory, and we hope you felt like part of the family during your visit to our Palm Beach location!
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 15, 2015
These guys are all about getting you the right car at the cheapest price out the door. No games. No gimmicks. No dealer fees. Darwin in finances is not your typical finance guy either, he was icing on the cake of an experience! Now let's put that truck to work.
Dear Valued Customer,
I just became aware of your review on Consumer Affairs. I am so sorry for the delay in responding. I know it’s been a while, but we haven’t forgotten you and we sincerely appreciate your business! Over the last few months we’ve been flooded with a much higher volume of reviews than we expected and we want to respond to each and every one. A belated Thank you SO much for your awesome Off Lease Only review, and we appreciate your time and the extra effort it takes to provide your feedback.
We’re so glad to hear you enjoyed your experience with our Off Lease Only Palm Beach team, and we hope you felt like part of the family during your visit!
The owners started this business with 2 cars and their life savings and have grown to the largest independent used car dealership in the nation. This has happened for two reasons: saving our customers thousands on their dream car, and caring about every customer before, during and after the sale.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Sincerely,
Sharon Dibble – Customer ServiceOn behalf of the owners – Mark and Eileen Fischer
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com
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