Off Lease Only

Off Lease Only

Florida

 4.7/5 (2562 ratings)
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  • 1 stars

About Off Lease Only

Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.

Overall Satisfaction Rating

  • 5 stars
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Pros

  • Delivers nationwide
  • No hidden fees
  • Wide vehicle selection

Cons

  • No in-house transportation
  • Locations only in Florida

Bottom Line

Off Lease Only offers around 5,000 used vehicles in Florida and worldwide through its website. Vehicle prices range from $5,000 to more than $100,000. Financing and multiple warranty options are available.

Top Off Lease Only Reviews

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Rated with 5 stars
Verified

4 years ago we bought a 2014 Ford Escape from Ted ** in the W Palm Beach location and the another Ford Escape 2017 from Ted again, a gentleman, not the normal used car salesman......

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Rated with 5 stars
Verified

Tony was amazing, he was so professional and had lots of patience with us while going over our financing options. Steven is an awesome Manager… These are wonderful, caring, profes...

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What is Off Lease Only?

Off Lease Only has a selection of around 5,000 used cars at its four Florida locations. The company also sells cars through its website and works with third-party companies to deliver cars across the globe.

With Off Lease Only, customers can request virtual tours and place a hold on a car with a $500 deposit. The company has retail locations in the Miami and Orlando metropolitan areas. Exporters and dealerships can order cars from Off Lease Only, and the company offers financing.

The dealership sells multiple extended service agreements that last for up to 10 years with unlimited mileage for qualified vehicles. The company offers warranty refunds or transfers for unused portions if you decide to sell or trade in your car.

How does Off Lease Only work?

Shoppers can choose from around 5,000 used vehicles either online or at Off Lease Only’s four retail locations in Florida. For Floridan consumers in Miami or Orlando, vehicles can be transferred between dealerships. Other customers can virtually tour vehicles, place a $500 deposit to hold a vehicle and determine payment, financing and warranty options online. Customers can have their vehicle shipped to their location using a third-party transportation service.

Many vehicles cost anywhere between $5,000 to $90,000, and luxury vehicles can cost more than $100,000. In addition to state title and registration fees, there is a $229 private tag agency fee and a required $239 courier fee for an in-person document notary session for home deliveries.

Off Lease Only fees

In addition to the vehicle price and applicable sales tax and title and registration fees, Off Lease Only charges a $20 electronic temporary tag fee, a $399 pre-delivery service charge, a $99 Florida private tag agency fee or a $229 out-of-state private tag agency fee and a home delivery courier fee of $239 if applicable.

The cost of shipping is based on the delivery location and type of vehicle. Off Lease Only does not transport its vehicles and relies on third parties.

Off Lease Only FAQ

Does Off Lease Only work with bad credit?
Off Lease Only works with customers with good or bad credit. Customers fill out a credit application survey to get prequalified for purchase.
Does Off Lease Only take trade-ins?
Yes, Off Lease Only takes trade-ins. The company also buys used cars from people not purchasing a vehicle.
Can you negotiate with Off Lease Only?
Off Lease Only does not negotiate prices — the price on the website is the price a customer pays.
Are Off Lease Only cars good?
Off Lease Only selects and purchases vehicles from a variety of sources nationwide, such as rental companies and manufacturer’s financing company auctions, to find a quality selection.

Is Off Lease Only legit?

With four locations in Florida and home deliveries across the U.S., Off Lease Only has a wide variety of used vehicles. The company offers a five-day, 500-mile free exchange policy. Financing options are available for people with good or bad credit, and the company has various warranty options to protect your vehicle. If you’re looking for a used car in the Florida area or don’t mind having a car delivered, it’s worth checking out Off Lease Only’s selection.

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How do I know I can trust these reviews about Off Lease Only?
How do I know I can trust these reviews about Off Lease Only?
  • 4,009,135 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Customer increased Rating by 4 stars!
Verified Reviewer
Resolution response: May 12, 2022

Finally, I got someone there that valued my business, Wilma thanks for your outstanding work in resolving and making things right for all the inconvenience. Thumbs up!

Original review: May 10, 2022

I bought a car in October 2021. I received a notice to renew my 2 cars. I went online to renew them and the car I purchased at OFF Lease was not eligible to renew online. I contacted my local DMV and found out OFF Lease had not done their job. The car was still showing as pending on EFS. So I contacted OFF Lease, and they acknowledged and sent me a temp tag and told me they would take care of it. A few days ago I contacted them to check the status, and it was not done yet. So they mailed me the SAME temp tag and the State of FL Application for Vehicle Cert Title.

Well, I went to my local DMV and waited for over an hour to be seen. They still can't help me since it's not in their County. This is unacceptable!!! How many times do we have to call OFF Lease to do their job! BUYERS BE AWARE - ESPECIALLY IF YOU DON'T LIVE IN THEIR COUNTY OR OUT OF STATE. YOU WILL HAVE A CAR YOU CAN'T DRIVE SOON!

Off Lease Only response

Dear Mr. Felipe,

We certainly understand your frustrations and appreciate you bringing these matters to our attention. Your concerns are very important to us. We investigate every matter we see published on the website. Once the investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and determine what we can do to help you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. They can also be reached at customerservice@offleaseonly.com.

We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton team on both Google and Consumer Affairs. We rely heavily on your valuable feedback for quality control.

Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years, that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices.

We look forward to speaking with you and addressing your concerns while assisting you in any way we can.

Respectfully,

Your Customer Care Team Member – Sharon

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 23, 2022

Do not buy a car or extended warranty, they will told me it would only be $9/month more. I requested the warranty details and they said l will receive it in the mail. I called several times, text the finance person and no response. It was a month before I was answered and sent me the details. I then found out my original payment was $427 a month and now it is $533 per month. The warranty costs $3,500 and then they snuck in two other warranties that I didn't even know about. I WONDER WHY...NOW I KNOW, THEY ARE CROOKS, BUYER BEWARE!!!!!

Off Lease Only response

Dear Timothy,

Your concerns are very important to us, and we would like to personally address them with you. We understand your frustration and appreciate you bringing these matters to our attention. Unfortunately, based on the name you provided with your review; we are unable to locate any of your information. Please reach out to our Management Team, toll-free, at 1-833-794-5316, so we can follow up with you and determine what we need to do to make things right. They can also be reached at customerservice@offleaseonly.com.

We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. We rely heavily on your valuable feedback for quality control.

Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years, that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

We hope to be hearing from you soon and addressing your concerns while assisting you in any way we can.

Respectfully,

Your Customer Care Team Member - Sharon

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 22, 2022

    I purchased a vehicle and have had to return it SEVERAL times for repair and fix issues with the vehicle. I have not made the first payment. Yet, I have had to rent cars several times and spending money that should be going towards the payment of the vehicle. The Area Director should be made aware of the dissatisfaction of a new car owner. Miami Lakes Location needs better customer service and check vehicles prior to sale. If the opportunity presents itself I would return the vehicle and go elsewhere. DO NOT PURCHASE A VEHICLES FROM OFF LEASE!!!!

    Off Lease Only response

    Dear Carter,

    We take your concerns very seriously and would like to personally address them with you. We understand your frustration and appreciate you bringing these matters to our attention. Unfortunately, based on the name you provided with your review; we are unable to locate your information. Please reach out to our Management Team, toll-free, at 1-833-794-5316, so we can follow up with you and determine what we can do to help you. They can also be reached at customerservice@offleseonly.com.

    We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami team. We rely heavily on your valuable feedback for quality control.

    Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years, that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We hope to be hearing from you soon and addressing your concerns while assisting you in any way we can.

    Respectfully,

    Your Customer Care Team Member - Sharon

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 18, 2022

    If I could give Offlease Orlando 0 stars I would. I bought FOUR cars from them at once at the end of November 2021 so I would think someone there would care to help. Of the four cars purchased 2 of them had issues that Off Lease Orlando has not and apparently will not fix. One of the vehicles Purchased was a 2016 Ford Mustang. The first thing I notice is the USB ports do not work and what makes it worse is 2 days after the purchase the car wouldn’t start due to a dead battery.

    I took the mustang up to off lease and they said “it just needs a new battery and a replacement USB harness.” The battery was replaced and the harness was ordered. You can imagine my surprise when right after my 5 day warranty period the car dies again and this is a brand new battery. I take the car back to off lease and they say they fixed the issue but give me the car back with the check engine light on. THIS LIGHT WAS NEVER ON AND NOW IS AFTER THEY SUPPOSEDLY FIXED THE CAR!

    Also The Fiat Spider I purchased had a tire pressure light on and After I was told the tire just needed air when I purchased the Spider, I was surprised the tire pressure light didn't turn off after I filled the tires with more air. I was told by off lease that I just need to "drive it for a while" and the light would turn off, which I did. Only after I took the vehicle to Fiat did they show me, with the car lifted, the rim is bent which is why the sensor won't turn off. Do not purchase a car from Off Lease Orlando, work with general manager Mike **, or service manager Monique ** unless you want to be robbed.

    Off Lease Only response

    Dear Brandon,

    We take your concerns seriously and would like to personally address them with you. We understand your frustration and appreciate you bringing these matters to our attention. Unfortunately, based on the name you provided with your review; we are unable to locate your information. Please reach out to our Management Team, toll-free, at 1-833-794-5316, so we can follow up with you and determine what we can do to help you. They can also be reached at customerservice@offleaseonly.com.

    We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando team. We rely heavily on your valuable feedback for quality control.

    Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years, that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We hope to be hearing from you soon and addressing your concerns while assisting you in any way we can.

    Respectfully,

    Your Customer Care Team Member - Sharon

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2021

    On 10-08-21, my 2017 Maserati spun out of control on a busy expressway and hit a concrete barrier extensive damage to the vehicle only. Several factors involved: it was raining, uneven roadway due to paving and the bald tires on the vehicle that I purchased in March 2021. I drove the vehicle less than 7000 miles and the bulk of that was visiting from Florida to North Carolina. To make a long story short I contacted Off Lease Only and was advised I should have done a safety check. I told them I'm glad no one was hurt have a good day. The Maserati was my 4th purchased vehicle and my last. Thanks Off Lease Only. Thanks Off Lease.

    Off Lease Only response

    Hi Wayne, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to make this up to you. Please contact our manager at (833) 794-5316 so we can make your experience a positive one.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 19, 2021

    I bought my Infiniti Q70 here and would highly recommend this dealer. Did my financing with them as well and was very smooth transaction. Stress free environment!! They have a huge inventory to select from and don’t pressure you into buying.

    Off Lease Only response

    Dear Mina,

    We are delighted to hear that you enjoyed your car buying experience with our team, and hope that you felt part of the family while visiting our Bradenton location.

    We are so glad that you enjoyed our ‘no pressure’ sales experience, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come.

    Your Off Lease Only Customer Care Team – Al

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Aug. 29, 2021

    I understood that they are the Amscot of cars. Took too long BETWEEN steps. No apologies, no water, had to buy water and snacks! Starving after work. No second key!! Had to ask for plug in cable for car! Plug in hybrid. No tire kit, spare tire doesn't exist. Prior accident, (pillar question) stated no damage on report. Appointment, cash sale, small trade 4.5 hrs. 7:30p-12a. 2 hrs travel time to and from dealership. 8.5 hrs invested plus return visit 6 hrs.

    Contact Wed online inquiry (Times approx) Thursday 9a appointment for 7pm (4 hrs drive round trip). Arrive 7:35, wait, (quick vac detail) 8:30 test drive 16 min.

    9:30 eval trade in. 10:30 documents signed (payment auth timed out on debit card at 10p, not their fault). 12 am leave. Return appointment for Saturday 12p. Call 9a on my way. 11 arrive, no detail done, car in eval by mechanic for concerns raised after test drive (2 days ago). Really! 12 payment, wait more. Leave just before 1p (4hrs drive time). I only stayed because of drive. Wanted to leave several times, just forget it, find something else later. Lost all joy about my car. Hope it's worth the time. Getting manufacturer dealership to inspect/service within 5 day policy.

    Off Lease Only response

    Dear Cecilia,

    We take your concerns seriously and we investigate every matter we see published. We appreciate you bringing these issues to our attention. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com.

    We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We rely heavily on your feedback for quality control.

    Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We look forward to speaking with you and addressing your concerns while assisting you in any way we can.

    Respectfully,

    Your Customer Care Team Member - Sharon

    2 people found this review helpful
    Customer increased Rating by 1 stars!
    Verified Reviewer
    Original review: Aug. 11, 2021

    We had to wait several hours to sign our papers, we ended up at the dealership the entire day. We bought our vehicle on 3/3/21 and did not receive a copy of the title until 8/11/2021! In Michigan, the vehicle owner is supposed to get the title. Offlease did not fill out the paperwork correctly so my title went to Capital One Bank instead. No one EVER told me I was not getting my title or what happened to it. Capital One is refusing to release my title to me now. I am refinancing today!

    OffleaseOnly had too many fees that were not explained at the beginning, too many fees period. I was charged $500 for title and registration. I was told I would get the difference back. As of today 8/11, I still haven't. OffLeaseOnly indicated that they sent the money to my lender, I am trying to verify this. This is not what they said from the beginning and no one EVER notified me until I called on 8/11. The vehicle was a fair price although it had known problems that OffLeaseOnly mechanics did not know how to fix. They initially were supposed to fix it but after they determined they could not make the repairs, they would not even offer a discount or money to get it fixed. I will never buy out of state again and certainly never from OffLeaseOnly.

    Off Lease Only response

    Dear Roger,

    We take your concerns regarding your tag and repairs very seriously and investigate every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com.

    We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We rely heavily on your feedback for quality control.

    Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We look forward to speaking with you, addressing your concerns, and assisting you in any way we can.

    Respectfully,

    Your Customer Care Team Member - Sharon

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 22, 2021

    My family have purchased many vehicles from Offleaseonly. We purchased 3 Mercedes, a Nissan and a BMW. All those experiences were great. None of the cars we purchased had any kind of issues whatsoever besides the normal wear and tear parts that needed replacing. Recently (about a month ago), I purchased a Nissan Armada which I thought was a a great deal for the price but boy was I wrong. It appears to me that this company who prided itself on selling quality vehicles has now taken a turn for the worse. The main reason I purchased the car was to have something my family and I can comfortably travel in. It turns out that this particular vehicle had worn out wiper blades, needed an oil change and while I was on a 1300 mile road trip, found out that the breaks are bad and the shocks are bad. So on top of my vacation expenses, I now have to pay a bill of $800 to get back home. Thanks Offleaseonly, you just lost a loyal customer and his entire family.

    Off Lease Only response

    Dear Evan,

    We apologize for our delayed response but just became aware of this review.

    We take your concerns very seriously and investigate every matter we see published. We understand your frustration. A member of our Management Team will be reaching out to you to follow up with you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com.

    Did you reach out to our Customer Service Team before making your repairs?

    We value you as a loyal customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We rely heavily on your valuable feedback for quality control. Thank you for bringing these matters to our attention.

    Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale.

    We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We look forward to speaking with you and addressing your concerns.

    Respectfully,

    Your Customer Care Team Member - Sharon

    5 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 24, 2021

    They add very unnecessary fees that should belong to the dealership in preparing the vehicle to be resold. Be careful buying any car here and review what you're signing off on. I left in disagreement with the manager here.

    Off Lease Only response

    Dear Mido,

    Your concerns are important to us and we would like to personally address them with you. Unfortunately, based on the name you provided with your review, we are unable to locate any record of your visit. Please reach out to our Management Team, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com.

    We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. We rely on your feedback for quality control.

    With our ongoing growth, it became necessary to implement a fee which is considerably less than the competitors. We continue to offer the lowest-priced cars in the market.

    Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale.

    We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

    We look forward to speaking with you and addressing your concerns.

    Respectfully,

    Your Customer Care Team Member - Sharon

    4 people found this review helpful
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    Off Lease Only Company Information

    Company Name:
    Off Lease Only
    Year Founded:
    1997
    State/Province:
    FL
    Website:
    www.offleaseonly.com