Off Lease Only Reviews

• A tear in the driver’s seat, scrapes on the rear driver side panel, stains and tears in the roof cloth/headliner, problems with the rear safety sensors, and two front tires in need of immediate replacement.

The delivery process was also misrepresented. I was told it would be a simple and straightforward shipment, but the car took 10 days to arrive, during which I received little proactive communication. I was initially told the car was delivered on a truck, but the odometer reading at arrival suggested it had been driven a significant distance rather than transported as promised.

I was told I had a 5-day return window that started once the car arrived. However, once I discovered the misrepresentations and defects on Monday following the Sunday delivery, the dealership changed its explanation and claimed the return period actually started when the paperwork was signed, which was not what was discussed during the purchasing process. This policy was not honored, and I was effectively denied the return window I was led to believe I had.

I was not able to get the car returned, nor did I receive any refund or reimbursement for repairs needed to address the items that were falsely described or misrepresented in the listing and during the sale. Overall, this experience highlighted serious problems with false or misleading descriptions, inconsistent communication, and an unwillingness to honor the promises made at the time of purchase.

Potential buyers should be aware that this dealership may not always follow through on what is promised and that important details—especially drivetrain, mileage, and condition—can be misrepresented in the listing or during the sales process. This dealership has also been found to be very difficult to communicate with via phone or email. I would advise future customers to carefully verify the vehicle’s configuration, get all promises (including return policy, delivery method, and who will be handling the sale) in writing, and get a thorough inspection before finalizing paperwork, regardless of what is verbally promised.

Every staff member has avoided providing information for the owner of this location, and we are having to resort to these measures to be taken seriously as well as consulting an attorney. I WARN EVERYONE against using this location to purchase a car. They do not care and they are extremely unprofessional. If this does reach anyone in that location, this will not be the last review written. We will not be silenced, nor are we accepting the unfair treatment and practices.

He told my husband he would make things right. After 4 days my husband had to reach out to him again to be told he should have checked the bike when we received it and they would not honor the repairs. He then denied telling my husband he would make it right. We took his word on the quality of the bike. Be careful of leasing from this company. They aren't totally honest and they will tell you something then deny saying it.

I wasn’t trying to negotiate or haggle—I simply asked for the final number so I could get a cashier’s check from my bank and make the purchase. Even that proved impossible. Ultimately, I chose to buy a vehicle elsewhere. I had hoped for a simple, honest transaction, but this experience left me disappointed and unwilling to proceed.

I called and spoke with **, the BDC Rep who was very pleasant, knowledgeable, and showed her eagerness to assist me, she made sure that I received a text and email to remind me of my appointment and my sales rep. When I got to the dealership, I met with ** who was one of my sales reps, and he was partnered with ** who into the office showed, showed me around, explain to me how the process was going to go since this was my first vehicle purchase, and they really made me feel welcomed.

As one of the cars was already sold, the one that I really wanted it was actually here still and just waiting for me to call it mine and take it home. I test drove the car and the car ran perfect, no issues, I had a Carfax and it really was just perfect for me. The process of purchasing the car was smooth, easy, and didn’t take no time at all. I was able to purchase my dream car, the Mazda CX-5, and be able to drive home with a beautiful car.

With graduation being December 2025, this is my first big purchase, and this is going to help me be able to finish my classes before graduation, be able to help me and get to and from work, be able to help patient with my own personal company called “iFirst Care”, be able to drive myself to church, and be able to have fun with my friends and family.

** who is one of the Sales Reps and also the “Repo Lady” made sure she checked on me to make sure that I was doing OK as I was waiting in the waiting room for my paperwork to be finished and finalized. ** who is the Finance Rep make sure that I had all my documents ready and prepared and made the signing process so easy and smooth to the point that I did not break a sweat when I signed my life away, Lol! When you visit Off Lease Orlando at 8900 S US Hwy 17 92, Maitland, FL 32751, be prepared to be welcomed into the Off Lease Orlando Family with open arms, you will have a great time, and be prepared for plenty of laughs, my time here has been amazing, and I definitely will be back!

Over the course of several phone calls trying to get AJ to understand, AJ told me they were going to mail me a Florida tag and registration and as far as he was concerned, they have fulfilled their part of the process. The tag gets here and I take the paperwork and registration to the tag office here in Georgia. They say that the dealer was wrong in the process. The paperwork and taxes should have been mailed to Georgia since I paid the Georgia tax. So, because of AJ, I had to also pay the Georgia tax to register the car where I lived. A simple change of address on sending the paperwork and taxes to Georgia would have cost the dealership nothing. RUN FROM THESE PEOPLE IF YOU ARE NOT A FLORIDA RESIDENT!!!