Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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Reviewed June 28, 2017
I had no vehicle. I went to Off Lease Only because the cheap prices are on ads everywhere. So it's time I tested it. I bought my vehicle a month ago and it’s perfect. But the dealership wasn’t very informed. They told me that I had a warranty on the vehicle with everything. In reality, I only have a factory warranty, but not service warranty. I need to pay $700 to reinstall the warranty to have it under my name. I asked if it’s all included and they said yes. This a wholesale dealership so I don’t expect them to know everything about every vehicle, so I can’t blame them. But I was thinking of calling so they can inform everyone else who buys a car so it doesn’t happen again.
I financed the car and it was very simple and quick. The salesperson was nice and the experience was fast and productive. But don’t trust the dealership and do your homework. Take it to someone authorized from the manufacturer that you're buying from because they could be car experts, but not really know. The terms and conditions could change at any moment. What happened to me was a month before they changed it, so to me, it was bad luck.
Dear Giancarlo,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now we rely on your feedback for quality control.
It sounds like there was a misunderstanding during your purchase process. Our Customer Service Director, Melissa, will be calling you shortly, to discuss, in more detail, where we failed you. It sounds like you either weren’t given an accurate explanation or a full explanation regarding which warranties your car actually has. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 26, 2017
My vehicle is old and I had it for 13 years. I was looking on Auto Trader and I found one that I liked that was at Off Lease. I was extremely impressed when I went to the dealership. It was really professional, everything was run through quickly and efficiently. Everything went well. About five weeks ago, I got a 2015 used RAV4 and bought it cash. It’s excellent and I love it. It’s 10 times better than my previous vehicle. Their sales rep was extremely professional, very knowledgeable and everything ran really smoothly with him.
Dear Heather,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your purchase experience with our Team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your new 2015 RAV 4. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 23, 2017
I bought a car from Off Lease Only two years ago and it was a good experience. I needed a new car for my wife, so I bought again from them. Everything went fast. Their sales people were nice and helped me to find what I was looking for. They also told me what to do. I got a Honda Accord and it was great. I financed the vehicle and the process was easy. It’s for five years with a 5.5 rate.
Dear Alex,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your loyalty to Off Lease Only and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
On behalf of Off Lease Only, we wish your wife many happy miles in her nearly new Honda Accord!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 22, 2017
I purchased an Audi Q7 from Off Lease Only a month and a half ago and I had a very good experience. My lease was up and I needed a new vehicle. I went online and looked at dealerships. Off Lease Only has a fair price. Their salesperson was also good and I liked his being upfront. I financed the vehicle and it was a smooth process.
Dear Stephen,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Palm Beach. We wish you many happy miles in your nearly new Audi Q7. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 21, 2017
Let's get to the positives: 1) Despite at least 45 customers in the office, a staff of at least a gabillion--and this was a SLOW day I was told--everyone was cordial, friendly, even passing out cold water so the customers wouldn't. 2) The website was thorough, easy to navigate and the use of Carfax, plus even adding a disclaimer, leads one to trust the integrity of the business. 3) From one who finds disturbing the standard dealers employment of the "dealer fee”, Off lease is an oasis in a sea of dealer add-ons.
Now for the not-so-positives: 1) Despite having in-hand five choices printed from Carfax reports, the first two were not available--and this was NOT due to prior sales. This is not acceptable. Choice one was unavailable due to "safety issues”, choice two due to "paint issues". Any car NOT available should be removed from the website. Indeed, after speaking with an employee--who was generous with 7 minutes of various questions we posed--he agreed with this conclusion indicating a meeting had taken place regarding this issue. 2) Minor complaint - upgrade or repair the AC in the salesroom (and this was a slow day, recall). Bottom line: approach with due diligence perhaps by contacting a salesperson before arrival, giving them the stock number to confirm the car(s) in which you are interested are available. Note - we were told to do this and followed through 1/2 hour before arrival, but such was not carried out UNTIL we arrived.
Dear Norman,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We’re happy to hear that you found our service to be cordial and helpful, and that you appreciate our No Dealer Fee policy. We really want you to be completely satisfied with your experience.
We’re disappointed to hear that you encountered problems with availability on the cars you were primarily interested in.
We move about 4,000 vehicles each month and the volume certainly does present some challenges. Whenever we discover a vehicle has a problem, we try our best to tackle it as quickly as possible so it won’t be a problem for our customers. We are always working on ways to improve our system, hoping it becomes as user friendly as possible for you. We take your comments very seriously and would like to discuss, at greater length, the complications you were met with. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 21, 2017
I was looking for a particular car, a BMW 435, which I liked and Off Lease Only had everything so I went there. They had zero fees and they had a lower price in the market compared to five dealerships that I visited. The salesperson showed me the first car that I saw. I tried it and saw how everything was with it. I liked it and I said yes. It's a Bimmer and it has more technology and luxury. The guy who helped me find the car was very good. He convinced me that it was the car I was looking for. He told me that since I’m younger, I need to have something that will make me proud. I bought the BMW 20 days ago.
When I financed the car, they asked me for the papers then they asked how much I make annually. They went inside their office, did their job and approved me. They passed me to another office and my agent explained to me how to pay, about the warranty and that I'd want to buy the tires. We signed the papers and I got my car. Off Lease Only was a friendly place to go and buy a car. There are dealers who sometimes want to pull up the price, but Off Lease Only is decent and make it fair.
Dear Manuel,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with our Team, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new BMW 435!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 20, 2017
I had been looking around a couple of places and then a friend recommend that I go to Off Lease Only. On the first day I went, I found a Dodge Challenger 2016. Compared to my previous vehicle, a 2008 Pontiac G6, it's definitely a lot better as far as the year goes. So I went over to the financing office and they helped me out. The process was smooth and it went good. The salesperson Chris was awesome too.
Dear Christopher,
First and foremost, thank you for your business! It's encouraging to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
We appreciate the feedback and are pleased that your vehicle purchase experience with Chris and our team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Thank you for choosing Off Lease Only. We wish you many happy miles in your new 2016 Dodge Challenger. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 19, 2017
I wanted to change my old car and a friend referred Off Lease Only. I looked around and they gave me the best interest rate with banks plus it had a big variety of vehicles to choose from. I purchased a Volkswagen Jetta last month and I love it. It's a new vehicle. I financed it and the process was very quick and straight on point. They're very honest. In some other places they would say the title is clean but then when you look at the surface of the car, it has already crashed. My car has no crash. Also, the salespeople were very friendly and they helped me steer in the right direction because I didn’t know what I wanted. I really like it and they gave me what I wanted. I would recommend it to anybody.
Dear Natalia,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our Team, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Volkswagen Jetta!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 18, 2017
I was in the market for a new vehicle and went with Off Lease Only for their inventory and price. Buying my BMW M4 was easy. The sales rep was good, and Off Lease Only allowed me to test drive the car by myself. They had their own lender, I provided the required documentation, and I was quickly approved for the financing.
Dear Benjamin,
Thank you so much for your awesome review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. Our satisfied customers are our best advertisement.
On behalf of your friends here at Off Lease Only, we hope that you enjoy your nearly new BMW M4!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 17, 2017
I needed a new car. My previous vehicle is not good because I saved $4,500 but in the last two years, I spent $3,000 for repairs. The other dealers showed me cars that are 2006 and 2007 models with a price of $18,000 but Off Lease gave me a 2016 model for $23,000 so that’s better. So I bought a Nissan Pathfinder and I am satisfied with it. Also, the salesperson tried to help me and showed me the car features. He’s a good person. If I’m going to look at another vehicle, I'm sure that I will buy from Off Lease.
Dear Maulin,
Thank you for your business and kind Off Lease Only review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your new 2016 Nissan Pathfinder.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 16, 2017
My old car crapped out on me so I needed to purchase a new vehicle. I was looking for something less than $10,000 and I found a few things that I like at reasonable prices and good value in Off Lease Only. Their sales staff was very professional and polite. I also financed the vehicle and I’m happy with the price that I got as far as the interest goes. I feel at home with the new car. I’m comfortable and I love it. I would absolutely recommend Off Lease Only to a friend.
Dear Robert,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our team, and we hope you felt like part of the family during your visit. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 10, 2017
My motor blew so I purchased a new car at Off Lease Only. It was my first time, so when I walked in I didn’t know what I was doing but somebody helped me and they followed me through the procedures. I financed the car and spoke to a rep directly. They have a variety of cars and I picked four cars. Then I had a test drive because I wanted to weigh my options between a Mercedes and an Infiniti. They didn’t give me a hassle about the test-drive. Back in the day, I used to go with one of the agents to test-drive a car. But I went with my spouse and test-drove the Infiniti first and then the Mercedes.
We filled out the credit app on the computer. But I had to come back because I have a credit alert on my account. That’s the only thing that held me up. They had to verify it was me that was making the purchase. And it was during the weekend so I had to go back there on Monday. But the sales manager was awesome and they followed up with me. Off Lease Only has exceeded my expectations.
Dear Princess,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team, was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only. We look forward to seeing you again.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 7, 2017
I've done three vehicles with Off Lease recently. The first one was a Toyota Corolla Sport, the second one was a Camaro and the last one was another Toyota Corolla. My last purchase with them was two months ago. I needed a new car as an addition because my son was able to drive. I liked the prices and the sales rep was great. The process was simple, it was one price and I paid in cash. It was a painless experience purchasing a car from Off Lease Only and I'd highly recommend them.
Dear Anier,
Thank you for allowing us to earn your business a third time! Your business means a lot to us. We’re thrilled to hear that your car buying experience with Off Lease Only continues to be outstanding, and we hope that you always feel like part of the family during your visits. We really appreciate you taking the time and effort to write a wonderful review about the positive experience you had with our team. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Enjoy your new Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 2, 2017
The sales aspect of my experience was fantastic. The salesman was fantastic as well. The car we picked was fantastic also. When it was time for an appraisal, they told me they would give us $6000. They later raised offer to $7500 before we left the property. I told them that the original selling dealer offered us $13,500. I guessed that they would re-coup some of the trade in amount on the cost of any new car may have purchased from them. So I understand how that would have worked out. I then told the sales manager the appraisal on their own website offered me $9540 and that Carmax offer us $9000 and that if we purchased from Carmax, they would throw in another $500. That is one heck of a coincidence to have two independent offers $40 dollars apart.
So I spoke with Rafael **, the sales manager, and he said people claim they've been offered larger sums of money by person that couldn't be identified to be truthful. So I understand people boasting false amounts and Mr. ** told me if I could produce the Carmax appraisal he would calculate some sort of tax credit and give us $8500. What this means is we would only have to pay taxes on the balance due. I did fax the appraisal, which he received. At 10pmish, Mr ** called me at home and said they he and his team members were unable to find any cars on the internet and couldn't justify giving me even $7500 at this point. He then told me go to Carmax the next morning and get the $9000 from them, which I did.
While I was waiting, I went outside on their lot to look at what their Sonata were selling for. There were 5 or 6 on the lot. All of the models were 2014 and mine was 2013. The prices rangers from $14,999 to $17,999. That's a hefty profit!! It's sad that we were told Mr ** couldn't validate my appraisal from Carmax and I was standing there looking at them. My wife was extremely upset because the sales manager wouldn't keep his word. My wife is from a small town in Rhode Island and when someone of Mr. ** stature tells you he will honor his word and doesn't, she was uncontrollable. All she wanted was some sort of a break on the taxes or anything off the price of the car we were buying, something to make her feel as though she had somehow won... So my salesman was a diamond in the rough, the end result reminded of previous horror stories of car sales antics of yesteryear.
Dear Thomas,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re pleased to hear that your initial experience was fantastic, and we really hope that you felt like part of the family during your visit.
We’re disappointed to hear about how your trade appraisal went. What was the explanation that you were given as to why the $7,500 appraisal rate was not accurate? We would like more information regarding the different appraisal amounts that you were given. You should be hearing from our Customer Service Director shortly, if you haven’t already, to address your concerns.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in any way we can, and we wish you many safe travels in your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 2, 2017
My car finally died and I looked for cars on the internet. Off Lease Only had so much better prices and that got me in there originally. I was a little bit hesitant at first but everybody was great there. The salesperson was very friendly and he explained the process to us really well. He made sure we got to drive the cars we were interested in and he also helped us. I needed to get the downpayment and he made sure I knew how they accepted that. He made that really simple and he was with us until we talked to whoever the finance guy was. That went really well. The financing process was pretty straightforward and they handled everything. All we did was get the downpayment together and they gave us two or three choices about who to finance it with. There wasn’t really any pressure to go with one over another, so we just went with the one with the lowest interest rate.
I got a 2014 Chevy Equinox and it’s been two months now. It's running and it’s really been amazing. I was driving a big Pacifica before, so this is a better size. I love the backup camera and the gas mileage is better as well. So I’m pretty happy. Everybody should try them first unless they're bound and determined to have a brand-new car, although the minute they drive off the lot, the value of the car drops by several dollars. For that very reason, I wasn’t looking for a brand-new car. Shopping at Off Lease Only was really comfortable and I never felt pressured. It was an overall really good experience considering I don’t like buying cars. I would go back there again by myself. I’ve recommended Off Lease Only to other people. It’s a really good operation there.
Dear Melissa,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
The owners started this business with 2 cars and their life savings and has grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.
Thanks for checking in with us Melissa. We wish you many happy miles in your 2014 Chevy Equinox, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 29, 2017
We needed an additional vehicle and a co-worker recommended Off Lease Only, so we decided to go there and take a look. In general, the salesperson was very helpful with all the questions that we had and all the vehicles that we were looking at. We leased a Toyota Corolla from them on April 1. They were pretty busy that day so the processing of our purchase took awhile. But compared to our previous vehicle, our new car has been very good and so far we've had no problem with it. Other than the fact that we had to spend all day there for the processing, Off Lease Only has been pretty good and our overall experience with them has been semi-pleasant and not so much of a headache.
Dear I Jen Miteff,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business! It's encouraging to hear that you came to us through a coworker's referral. Our satisfied customers are our best advertisement.Just to clarify, Off Lease Only does not lease cars, but most of what we purchase are vehicles coming off leases.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 loyal customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We appreciate your sharing your Off Lease Only experience with us and others, and we look forward to working with you for many years to come.
Enjoy your nearly new Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 28, 2017
I like Off Lease Only. I bought two cars in cash. They helped me twice and they are very good sellers. I don't have anything bad to say. For me, it's a good company and I'm very satisfied.
Dear Eduardo,
Thank you for purchasing two cars at Off Lease Only in Orlando. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that you came away very satisfied. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 26, 2017
My car was getting old and had a lot of mileage on it so we bought a vehicle with Off Lease Only. We didn't have that much but we went there and picked the vehicle out and everything went good. There was no hassle and no negotiations and they have a clear cut price. The value was good. The financing process took an hour so it was not that bad.
Dear Chrissy,
We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We are glad that our Team was able to provide you with such a wonderful and enjoyable purchasing experience. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience.
We look very forward to seeing you again in the future!
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed May 25, 2017
I had stumbled across one of Off Lease Only's listings while I was searching the internet and then I started to look in directly on their site. Off Lease Only had the lowest mileage for comparable year for the particular type of car that I wanted and it was a very reasonable price. I got a 2014 Acura TL and the original buying experience was good at the dealership but it has gone downhill ever since.
I was getting ready to relocate to Florida which was another reason why I wound up going with Off Lease Only. However, I don't have a full residence down in Florida but we had a redshirt for Georgia so it shouldn't be a problem. But the paperwork got completely screwed up. They had applied the wrong taxation rate. They didn't use the right forms and as of this moment, I still don't have a title for this car. I'm making payments on it and I got it insured but the title paperwork has turned into a nightmare. They had to send us new paperwork. Unfortunately, I work in Florida, Monday through Friday and then I'm home on the weekends. So we had to take care of paperwork, trying to get things notarized and whatnot. We sent the paperwork in and I'm on my second temporary tag with them. But I'm going to have to get my third temporary tag with them because I still don't have this car properly registered. The lienholder would have the title because we paid half and then financed the other half.
This has been going on for two and a half months now and it's been a pain in the ass. We got the original tag but they had to send me another one and I had to get it right before I left the country for three weeks. That was a bit of a panic because I didn't want the car to have expired tags coming in from out of the country. So if you're not out of state, Off Lease Only would be a good place to go but if you're out of state, they don't seem to have their ducks in a row.
Dear Kurt,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State Division. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re disappointed to hear about the issues you’ve been having with your registration. This is something that we, obviously, want to resolve right away. It sounds like there may have been some confusion over exactly where the vehicle would have been registered, and that it’s a DMV matter. You should be hearing from our Out of State Director, Sean, shortly, if you haven’t already. In the event that Sean is unable to reach you, please contact us, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We want to resolve this for you as soon as possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 24, 2017
I just got married so I needed another car for my wife. I bought her a 2016 Scion iM at Off Lease Only. She loved it and uses it a lot. The price was reasonable and the car has low mileage, which was good to see. Also, the experience was hands on from the customer perspective. I like having that free time to try the car and check it at my own pace. I financed the car and when I turned in the paperwork, it took only 45 minutes from beginning to end. It was a smooth process. They are very open about providing me options and letting me decide on my preference on the bank. Also, the salesperson was awesome. Even though she was busy with all the customers, she always found time to talk to me and she was very flexible about the cars and deals they have. She was open about the communication and the cars that I was looking at. There is a high probability that I’m going to buy my next car from Off Lease Only because the experience was great.
Dear Hector,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Keyla and our team, and we hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that your experience has gained us a loyal customer. We couldn't ask for nicer feedback and thank you for taking the time to share it! Thank you for your business and for choosing Off Lease Only as your used car destination!
We wish your wife many happy miles in her new 2016 Scion iM. We look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 23, 2017
My cousin bought a car from Off Lease Only before and he said it was a good car. I went over there and bought a Honda Civic. When I bought it, I asked if there's any warranty for one month and the reps said, "No, not at all." The next day, a couple of lights went out. I bought lights a couple of years ago from other dealers and I had no problem with them. So after I bought from Off Lease Only, it will be the first and last time.
Dear Kirtan,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
You purchased the car on April 1st. You mentioned that the lights went out the next day, April 2nd. Did you reach out to your salesperson or the Sales Manager as soon as you had this problem, or did you try to contact our Customer Service Department? We would like to address this matter with you. You should be hearing from our Customer Service Director, Melissa, shortly, to address your concerns. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 22, 2017
I had only one vehicle and we needed one more for my mother. Three of my friends bought a car from Off Lease Only, so I went there to check it out. The sales rep was about my age and knew what I would like, so it was easy dealing with him. He showed me everything that they had there and he told me that the other cars had accidents. I also liked the deal that was offered. I had picked three cars before I went there and I took the Ford Fusion with 50,000 mileage. I had to bring in a paycheck stub for the financing, but the process was easy and took only 20 minutes. I'm using the car now and I like it. My overall experience was excellent, and if I need another car, I will go back there. After I bought my car from Off Lease Only, I recommended them to my friend and he bought a car from them, too.
Dear Tolga,
Thank you SO much for your awesome Off Lease Only review! Thanks also for the 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Hasan and our team, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Ford Fusion!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 21, 2017
I wanted a vehicle for business and Off Lease Only has it. I purchased a Lincoln MKT late March and it's on par with my previous vehicle. I applied for financing and got it. Considering it was night, about closing time, that time, they did a decent job. Also, the sales rep was fantastic! The only issue was that the car was really dusty and there were dirt and dust falling, but I chalk it up to it being there in the facility.
Dear Andrew,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is pleased you had an "decent" experience with us, but we strive to do better than that. We’re disappointed to hear that the appearance of your vehicle, upon delivery, did not meet your expectations. We are currently in the midst of expanding this location. Unfortunately, the project is creating more dust than usual. Once it’s completed, we’ll have a much newer and larger showroom. We really appreciate your patience and understanding during this time.
We are thrilled that you enjoyed your experience with Yeney and the team, and we hope that you felt like part of the family during your visit to our Miami location.
The owner started this business with 2 cars and his life savings and has grown it to the largest independent used car dealer in the nation for two reasons, saving his customers thousands on their dream cars and caring about every customer having a wonderful experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new 2015 Lincoln MKT!
Respectfully,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 20, 2017
I went to Off Lease Only a couple of times. And recently, I bought a 2016 Chevy Equinox LTZ from them and my wife loves it. The guy who we dealt with and the finance guy were really nice and they helped us out. They're very friendly, as well.
Dear Randy,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed May 19, 2017
I had to do a lot of work on my old vehicle and I just didn’t want to do that. I had high mileage, so I had to pull the trigger and get a new vehicle. A couple of coworkers have been to Off Lease Only and the location had the Subaru Crosstrek that I wanted. The vehicle is definitely an improvement compared to my old one. Brandon, the salesperson, was very good, answered my questions and the whole process flowed very nicely.
Dear Matthew,
On behalf of the Off Lease Only team in Miami, we thank you for allowing us to earn your business. We're glad to hear that you enjoyed your sales experience with Brandon, and we appreciate your sharing your Off Lease Only experience with us and others. We look forward to working with you for many years to come.
Enjoy your Subaru Crosstrek!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 18, 2017
I needed a new vehicle as my old one was wearing down quick. The salesperson at Off Lease Only was very informative and had all the answers for my questions. The financing process was fairly easy. I had all my ducks in a row, so there were no issues. I had to get an oil change right away but I got a better value at Off Lease Only overall and the experience was convenient.
Dear Steve,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with Luis was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 17, 2017
With Off Lease Only, there's no haggling and having to deal with reps having to go talk to the manager and if the cost of the car says $12,000, it costs $12,000. It's really nice to be able to see the upfront price of the car. I had already been through this experience with other dealers and understood when they say a car costs $10,000 online it actually cost $14,000 out the door. I purchased a 2014 Nissan Altima which is a nicer car than what we previously had. Our salesperson is nice and an older gentleman. He met with us and took us out to the car when it pulled around. I like that they left us alone then they let us go on the test drive on our own. And then when we got back, we let them know that we're back. It took three hours to get it out the door, but it was a pretty seamless transaction.
The only negative thing about Off Lease is that they are so busy. I had the car financed and the process was pretty easy but was a little frustrating. My credit isn't bad but I needed to know how much money I needed to bring for the down payment. I live about two hours away and I told them I was gonna come up Saturday and I was planning on leaving at 6 AM on Saturday and it wasn't until 10:00 on Friday night that I got a callback saying, "Yes, this is what you’re approved at. This is your financing rate." It's a little late but overall, that problem was rectified. When I got there on Saturday, I quickly realized they're kind of understaffed in the whole finance department. It's the price you pay for saving $4,000 on the car, though. And I can't be upset at the employees since they're doing as much as they can but on the business side, if they're that busy then they really need to ramp up their staff a little bit more.
Dear Valued Customer,
We can’t thank you enough for making the trip to do business with us here in Orlando. We’re truly honored, and we thank you SO much for your Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales agent, Donald. We hope you felt like part of the family during your visit to our Orlando location.
As you mentioned, Off Lease Only is a very busy used car dealership. This is especially the case on weekends. We apologize for any inconvenience you endured while waiting on the finance process. We can certainly understand your frustration. We have been bursting at the seams with growth and that is why we're so excited about the expansion project. Once it’s completed, we’ll have a much newer and larger showroom, and the long wait times will be much improved as well as our level of customer service. We really appreciate your patience and understanding during this time.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 Nissan Altima !
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 15, 2017
I needed a new vehicle for my wife because she did not have one. Then I heard off my friend about Off Lease Only. We did not have much time to compare. And when I went there, there was a wide variety of vehicle and we found what we're looking for the same day. So, we didn't need to search no more and compare the prices. Plus they're friendly. It's hot and they give you a bottle of water. Then you just walk and pick up the water if you want it. And then Justin always sent us by email and followed through with us and we went right back to him because he's a very good guy. We financed it and the process was easy to go through. If I know anybody want a car and they ask me, I would tell them to go to Off Lease and look for Justin. They are good and I like it. They have everything and it's just awesome right there.
Dear Rodney,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! It's also encouraging to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback and thank you for taking the time to share it!
We're thrilled to hear that you enjoyed your sales experience with Jason and we hope that you felt like part of the family during your visit.
On behalf of your friends here at Off Lease Only, we look forward to working with you and your wife for years to come!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 14, 2017
Four years ago, I bought my first car from Off Lease and my dad purchased his car from them a year ago. I recently bought a 2013 Cadillac CTS Coupe from Off Lease and I got it in less than four hours. It was smooth and very fast. The salesperson was very attentive and explained everything inside and out to my dad. My dad is very protective and he wanted to know all about the car, including the policies. The salesperson was interactive and made us feel at home. His personality was great and very friendly. I told all my friends to go to Off Lease and look for him. It was a very good experience.
Dear Melissa,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed May 11, 2017
I had issues with my other car so I needed a new vehicle. I liked the variety that Off Lease Only has and the look of their new car but did not get it from them because the down payment was too much for a 2010 model. They wanted at least half of the price of the car. They told me I would have to get a co-signer and that was the only option that they gave me. They didn't try to work with me to get something done. They also said that they won’t share my information with anybody which is another thing that bothers me. They say one thing but then there’s always something different.
Dear Corey,
Thank you for sharing your experience with Off Lease Only. We appreciate your time and the extra effort it takes to provide your feedback.
We were disappointed to hear that you weren't completely satisfied with your finance options. Please know that we do not have in house financing here at Off Lease Only. We are not the lender. It is the lender who determines what's required to approve the loan. We do work with over 20 different lenders in order to give you the best rate and terms. All lenders will make decisions based on your credit history and current credit score. When it comes to your personal information, we do share what is necessary with our lenders in order to get you the best deal but, by law, we will not share your personal information with any third party not involved with your deal.
If you would like to discuss your options further, please don’t hesitate to contact us at customerservice@offleaseonly.com, or feel free to contact our Customer Service Director, Melissa, toll free at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here, at Off Lease Only, we look forward to working with you in the future.
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 8, 2017
My vehicle was old enough. I kept it for seven years and then I went on and got another car from Off Lease Only. A friend told me their prices were reasonable. I financed my vehicle, an Audi A6. I like it. It's a good car. The sales guy was nice but the process was too long and the finance guy who did my financing was not an honest man. He included a lot of stuff in my financing and when I asked him for how many months it would go, he said 60 but what I got from my financing company was 72 months. I signed for 60 and have the paper to prove it. In the beginning, I thought there was no hassle. But when I found out a month later, I didn't even bother to call. It's the worst financing deal I ever made buying a car because I trusted him. He told a lot of lies.
It's a nice place to shop but they need to take a look at the way they do business. They can take advantage of people but these people will never come back. A friend of mine wants to buy a car and I told him he had to be very careful when he goes to financing because what was told to him was just like what my finance guy had told me. That was really bad.
Dear Malek,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experience with your salesperson, and we hope that he made you feel like part of the family during your visit.
We apologize for the process being too long. We’re currently in the midst of an expansion project, which has created an environment of construction, and one of inconveniences, some causing delays in the process. We’re looking forward to the completion, when we’ll have a much larger and newer showroom that will enable us to provide a more efficient level of service and will be cutting down on the amount of time involved with the purchase process. Thank you for your patience.
We’re sorry to hear that you clearly did not receive the level of service from the Finance Department that the owners started this company to provide. You should have already heard from our Customer Service Director, Melissa, by now, to address these matters. In the event that she was unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope be speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischerhi
Reviewed May 7, 2017
I purchased a car from Off Lease Only in Orlando in September. I am reminded of my experience as my son is sitting there now and having the same lousy experience. The sales people there are friendly. The cars are priced well. Though the hours you have to sit there to purchase a car are beyond miserable. There is simply NO reason to have to sit and wait so long to purchase a car. There has got to be a way for them to streamline and not make it such a negative, stressful experience. You wait, they talk to you for a minute, then wait another hour, then a questionnaire, then ignored for another couple hours. TRUE test of patience.
I drove two hours to get there, so had two hours back home. It was a FULL day of misery. Personally, no amount of money savings is worth my sanity. My car had a clean Carfax and didn't find out until I called my insurance co that it had actually had two claims. The major one was a hail storm. Hence the poor paint job. I will not return. If you absolutely are in a situation that you need to save the money. Then, be prepared to spend an entire day there.
Dear Karen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.We apologize for the inconvenience of your long wait. We understand your frustrations, and are currently looking into expanding this location to provide a higher level of service for our customers.
We have found that when saving customers thousands of dollars on the purchase of their dream car, word gets around and the crowds do come. We take pride in taking care of every customer as promptly and efficiently as possible, while also giving them the freedom to take test drives on their own, and browsing the inventory without the annoyance of having a salesperson over their shoulder. Sometimes, particularly on Saturdays, it can get crowded and become challenging.
If you have any lingering questions or concerns, please don’t hesitate to contact us at customerservice@offleaseonly.com, or contact our Customer Service Team, toll free, at 1-855-994-6396.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in any way we can!Respectfully,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 7, 2017
About a month ago, my boyfriend and I went together to Off Lease Only to purchase a Nissan Altima. It's very nice and I like it. We financed it and the process was easy. I just went there, picked the car I wanted, test drove it, and then did the paperwork. The rep was very friendly too. We interacted since I was looking for cars online and he was very helpful from the beginning to the end. It was a great experience, overall. We're looking to buy a truck next year and we're going to go back there.
Dear Barbara,
Thank you for your business and your super review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for sharing it.On behalf of Off Lease Only, we look forward to working with you and your boyfriend for many years to come. Enjoy your Nissan Altima!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 6, 2017
Off Lease Only had opened up close to my business. I'm an automotive mechanic and I had some customers that would come there that had just bought some cars. And they gave me good feedback on Off Lease Only. I had a friend that bought cars at Off Lease Only and they recommended it to me as well. I bought my wife a small SUV. She works far and I needed something reliable and efficient. I financed it.
After looking through the website, I went in there and was going for something else but the sales guy said, "Okay, the SUV that you're looking for is in this area but there are several different other brands to choose from if you're interested." The salesperson seemed friendly and told me to ask him any questions if I had any. He guided me with no pressure. He said, "Look, just look around, you could test anything you want, whatever." I went with the car that I thought was the best and made the deal quickly. And I ended up getting something completely different and we're really happy with what we got. Going with Off Lease Only was an easy way to shop for a car.
Dear Paul,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share your Off Lease Only experience.
The owners started this business with 2 cars and their life savings and has grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.
We look forward to working with you and your wife on years to come.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 3, 2017
Found a car online in Orlando. Got a loan. Spoke to salesman who guaranteed clean, solid car. Emailed me a price of the car. I flew from Nashville to Orlando to pick up the car. Clean, solid car? Significant scratches on the outside of car, broken key fob, all knobs on interior of car were missing and they wouldn't honor the price quoted to get me in the door. Did I mention there was chewed gum stuck inside the ashtray. What dishonest people. I had to buy another flight home with no car. NEVER AGAIN! Don't believe what they say.
Dear Wendy,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We are so sorry to hear that you clearly did not get the level of service the owners started this company to provide. We would like to discuss this issue with you as soon as possible. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 27, 2017
I had a Volkswagen Diesel that got caught up in the emission law and got bought back by Volkswagen. I then needed a new vehicle and out of the three dealerships I visited, I chose to buy at Off Lease Only because of their price. I got a Lexus. The staff there were busy so the purchasing process was a little slower. There were no frills and going there reminded me very much of going to the auction and buying a car. I own car dealerships for 10 years, so I didn't care. However, for the average consumer, Off Lease is probably not the most inviting place. It's not the nicest, most laid out, most professional and well-organized place. They don't treat their customer like how one is treated in a Lexus dealer in Tampa.
The cleanliness and professionalism were different at Off Lease Only. The people there were hustling and dealing with too many clients at one time. But they sell a ton of cars in clusters and they sell them cheap. If I have friends who knew what they're wanting and don't care for all the frills then I would send them there but if my friends needed their hands held, I wouldn't send them there.
Dear Jason,
Thank you SO much for your Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback, and we hope you felt like part of the family during your visit to our Orlando location.
We understand that the Off Lease Only experience is not for everyone. Off Lease Only is definitely not your typical used car dealership but it does appeal to many satisfied customers.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We are currently under major construction in our Orlando dealership to upgrade and enlarge facilities which will improve our customer showroom experience. Our brand new dealership in Palm Beach is the talk of the town, and our Miami location is making similar improvements.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Lexus!
We look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 26, 2017
One of my friends from work told me of her experience and treatment she got from Off Lease Only. Then when I decided I needed a new car, I went there too and it was amazing. The representative, named Johnny, helped me out a lot looking for cars. I have two kids and I needed a car that's a little bit comfortable for them. I then got a Mitsubishi Outlander 2015. The finance process was good and there was a gentleman who helped me a lot. Also, when we went there at the dealership, we were with a baby and everybody at Off Lease Only was friendly, attentive to us and very welcoming. They asked us if we needed anything and if everything was okay. I was very pleased with that.
Dear Karen,
Thank you so much for your Off Lease Only Review! It is encouraging to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
We’re glad to hear that you enjoyed your experience with Johnny. He's excellent, and we're fortunate to have him on our team. We hope you were treated like part of the family throughout your purchase experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Mitsubishi Outlander!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 25, 2017
My old vehicle wasn't reliable anymore so I needed a new one. I opted to buy from Off Lease Only because I could get a newer model car for less money. I knew what I wanted so I went in and they helped me with what I asked for. The salesperson named Jason took his time to be there to show me the different cars because I was getting a little overwhelmed. He let me take my time as well. I never felt rushed and there was no pressure.
I ended up getting a 2016 GMC Yukon, which is a thousand times better than my previous vehicle. We financed it and Off Lease Only worked very well with us. There’s a part in the paperwork, in which my husband needed to sign but he was at work that time. Off Lease Only then allowed me to fill out my portion of the paperwork and come back later that evening to finish the process. And the guy who closed this out at the end was great. It was the best car buying experience I've ever had. It was quick, easy and painless and everybody was friendly. I recommended my friends to go to Off Lease Only, and I also recommend Jason, the sales person whom I’ve worked with.
Dear Meghan,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and that it's an experience you'd recommend to your friends and family.
Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new 2016 GMC Yukon, and we look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team
Robin
On behalf of Mark and Eileen Fischer, Owners
Reviewed April 23, 2017
I prequalified with credit with Capital One to buy a car. Capital One has an auto navigator site, and the car that I liked happened to be at Off Lease Only. I searched for MINI Coopers that had the lowest mileage. I went to Off Lease and looked at a few. I bought a MINI Cooper on March 1st. It's a 2016 with 4500 miles on it and it was a really good price. One should be careful though, because Off Lease got a lot of cars that have been in accidents. I know they fixed some but my husband is very fuzzy about not buying a car that's been in a wreck. And a lot of their cars are like that. But they'll pull the car facts up for you, so that you can see whether it has been in an accident or not.
When I looked at a couple of MINI Coopers over there, the first one had been in a car accident so I said no. Then I went to the gray one and they said I can take it for a test ride to see how I like it. So, I did that. When I came back, he asked me if I wanted to buy it, and I said yes. It rode good and was clean. It took a long time over there because they're very busy. We had to wait quite a long time to see the finance manager, and waited in line for over an hour. They have more than one finance manager but when you go in there the place is just hopping with people. But our salesperson was very nice and informative. He even pointed out to us a car that has been repainted on the door so, it's probably been in an accident. He was perfectly willing to pull up any car facts for us and he walked us through the steps. He was great.
I took the car over to MINI Cooper after I purchased it from Off Lease to look it over. And they told me this car originally sold for over $25,000, and I got it for $15,999. It took a long time to get the car tag because I had to get another one. But it's probably not Off Lease's fault. Other than that, it was a good experience. I'm very satisfied with the price, and I enjoyed the salesman.
Dear Karen,
We’re thrilled to hear that your car buying experience with Off Lease Only was so pleasant, and we hope you felt like part of the family during your visit to our Palm Beach location. We really appreciate you taking the time and effort to write a wonderful review about the positive experience you had with Patrick. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
As you mentioned Karen, Off Lease Only doesn’t just sell cars that have been in accidents. Plenty of their vehicles in inventory have clean Carfax reports. In fact, our website (www.offleaseonly.com) allows the public to freely search our inventory. The search can even be narrowed to show only the cars with clean Carfax reports. The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturer’s auctions that all dealers purchase their vehicles from. Any vehicle we purchase from the auction that has been in a previous accident has been repaired according to the manufacturer’s specifications. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 7 years or 150,000 miles effective from the date of purchase. We currently have over 1,000 vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory.
We are so glad that you found a great deal on a 2016 Mini Cooper!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Mini Cooper!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 23, 2017
First, I am happy with the vehicle and the price paid... However customers should not trade in a vehicle with this company. After submitting a KBB value range for my trade, on arrival, they offered 2,000 less without explanation, failed to honor the trade in value sent. The trade in rep, stated, "We don't honor the KBB value, it is much wiser to sell your trade-in privately, than accept the loss". However other than that the purchase was good and I would buy again, except without a trade. They should not advertise trade-in, and then low ball when you come to purchase.
Dear Edward,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now we rely on your feedback for quality control.We’re really glad to hear that you are happy with the vehicle you purchased and the price you paid.
We’re sorry to hear about the disappointment you experienced with your trade appraisal. Unfortunately, KBB does not buy vehicles. Off Lease Only makes it a practice to ALWAYS offer fair market value for any car, even if you don’t choose to buy one from us. This enables us to offer our traditional savings to the customer interested in purchasing your trade.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We wish you many safe travels and miles of smiles with your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 22, 2017
I was referred by my cousin to Off Lease Only so I looked it up and went out there. However, my car was totaled and it wasn't declared cleared yet and there were documentations that I needed to have which has taken about 2 months to get. I needed a car then so I went with Classic Honda and they were willing to do that without everything so I purchased the car through them. But as far as customer service with Off Lease Only, the sales rep was amazing. He got back to me on-time and he reached out to me appropriately. Overall, it was a good experience and I would definitely recommend Off Lease to friends and family.
Dear Josette,
Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales agent, and we hope you felt like part of the family during your visit. It's also great that it's an experience you'd recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we look forward to seeing you again!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 21, 2017
I shopped a lot and the pricing of Off Lease Only was much better than other auto dealers.I got an Infiniti Q50 from them about a month ago and it's much better than my previous vehicle that I didn't like. I financed my new vehicle, but the financing process was slow. It took three hours to get the financing to go through with the plan I have. That's the only problem I had with them. It would be great if they could speed that process up. Of course, I know they're busy and there's like a hundred people there buying cars.
Dear Mike,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Juan, and we hope you felt like part of the family during your visit to our Orlando location.
As you mentioned, our Orlando location is experiencing tremendous growth. That is why we are so excited about the expansion project that is currently taking place. Once it’s completed, we’ll have a much newer and larger showroom, and the long wait times will be much improved as well as our level of customer service. We really appreciate your patience and understanding during this time.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Infiniti Q50!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2017
This place has so many different sales people answering calls for cars in various locations, the next person has no idea of what is going on. At the request of my salesperson, sent my flight info and hotel res; was told I'd be met at 9:30 in the morning for a ride to the lot to purchase car (which I'd already had inspected by a mechanic). No one showed and when I called them no one knew what I was talking about. Did at last get someone to get me, guy had to locate key... It has been over 2 hours here and I have yet to sit down and buy this car for which I've brought a cashiers' check; no financing involved. The two stars are for the car itself. Customer service here is terrible.
Dear Paren,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State Division. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really sorry to hear about the frustrations you experienced. Because of the volume of vehicles we sell each month, we have a system in place that may seem cumbersome, but in the end it really does prove to save time and keep things moving as smoothly as possible. We respect your time and will do our best to accommodate you. We’re so glad to hear that Out of State’s Sales Manager, Dustin, was able to reach you and is working with you to accomplish your goals.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to continuing to assist you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2017
I needed a car for school and work and I saw Off Lease Only had a good deal on the exact car I wanted. I got a 2015 Toyota Corolla. When I was first going, the rep had me look through the cars, but I didn't like that they don't stay with me. They had other customers but at the same time, it was a little frustrating that I had to wait for them to come back because I had a lot of questions. Other than that, he was good and welcoming. He sat me down, told me each apportionment about financing and explained how it would work. They then added a two-year warranty to financing my package so that was good.
Thank you so much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. With over 800 employees now, we rely heavily on your feedback for quality control.
We apologize for the inconvenience you endured while waiting for assistance. We can certainly understand your frustrations. That has been the result of our "bursting at the seams" growth, which is why we are so excited about our new location in Broward County, scheduled to open this Spring!
We are glad that Bob was able to make you feel welcomed and explained how our car buying process works.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only for your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team – Al
Reviewed April 19, 2017
We have heard a lot of good things about Off Lease Only. We read a lot of reviews and their prices were outstanding. Since we needed a new vehicle, we decided to take a look and ended up buying a 2015 GMC Terrain on the 4th of March. It is much better than our 15-year old vehicles. The financing process was very good and quick. The gentleman had everything ready and explained it to us in detail. The payments were right within the range we wanted them to be. It worked out well. We were there at 9:00 AM when they opened and we left with the vehicle at 1:00.
The salesman was great and very courteous. The store was very busy and he was working with several people at one time but he paid attention to us and was decent. He gave us the freedom to look and choose what we wanted without being pressured. He was also extremely helpful and informative. It was a pleasant and comfortable experience and everyone was so nice. They even had a cookout for us. We didn’t feel like we had to buy something right then but we didn’t feel like we were being pushed off to the side either when we were a little hesitant. It was great and we’re very satisfied.
Dear Caitlin,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Luis, and we hope you felt like part of the family during your visit to our Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 GMC Terrain!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 18, 2017
I had a girlfriend about ten years ago bought a car from Off Lease Only. I was due for a new vehicle and saw a vehicle that I like at Off Lease so I went straight to them and they got me a 2015 four-door Ford F-150. Their sales representative was very polite and seemed very knowledgeable with the questions I asked about the vehicle. It was an enjoyable experience. They're accounting you in the normal dealership type deal. The next time I hear anybody who is looking for a vehicle, I'll most definitely recommend them to Off Lease. I'd tell them the prices and the people are absolutely great. From the lady who helped me out at the beginning to the finance people, they're all perfect.
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re so glad to hear that you enjoyed your experience with Fatima, and we hope you felt like part of the family during your visit.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream car, and providing everyone with a transparent and smooth car buying experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Ford F-150!
Respectfully,
Your Off Lease Only Customer Care Team - AL
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 17, 2017
I needed an extra vehicle and went with Off Lease Only because they had the only one vehicle that I wanted with the miles and the price. Their salesperson was dealing with three deals and he was catching up with everybody. He was outstanding and he didn't make me wait. I bought the Prius a month and a half ago and everything went great. Off Lease Only is a perfect place to go buy a used car.
Dear Hesley,
Thank you SO much for your Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Luis, and that he was able to quickly assist you at our busy Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease we are happy to hear that you are enjoying your new Prius!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 16, 2017
I had bought a car from Off Lease Only in the past that's why I came back. But this time around, I'm not too sure I made the right decision. I could have gotten a brand new car for the price I got it from them. I purchased a 2016 Nissan Frontier and I was being offered with the same price by the AutoNation from a friend which is a 2017 Frontier.
I felt forced into buying it at the end because they would not give me back my license. I said, "Look man, let me think about it. I'll just think about it. I'll come back tomorrow." Those managers wouldn't take no for an answer. Everybody was friendly but when I decided to get off and leave because I wasn't sure if I wanted to buy, the guy was upset. They didn't want to let me go. I asked for my keys but they wouldn't give them back. I was about to scream at somebody else. I was getting mad. They said, "Hold on. Just wait man. We're gonna work it out." So finally, I said, "Alright, man. Let's just do that. Let's just get it going." It wasn't a friendly experience.
There were some good things about it like they'll get you financed for sure, even though I didn't need it. But, that's another thing. I went with my old bank. My Bank of America was offering me a 3.5% APR and I had the loan from them. But, they told me they didn't accept Bank of America. I had to choose one other bank that have a 5.4% APR. So, I got pissed.
Dear Cristian,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
A new base model Frontier would be same price as our SV loaded crew cab, which is not really comparing apples to apples.
We’re really sorry to hear that you clearly did not receive the level of service that the owners started this company to provide. Who was the salesperson you spoke to? It sounds like they might need additional training in customer service. Did you speak to the sales manager when you began to feel uncomfortable?
We are here to help. Please reach out to our Customer Service Director, Melissa, toll free, at 1-855-994-6396 so we can assist you with this important matter. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking to you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 15, 2017
I heard about Off Lease Only through my coworkers. They told me about their experience and how they enjoyed it and how it's very quick. They told me it's one of those places where cars come and go quickly. So if you see something you want, you need to go and do it. When I went there, I knew that what I'm going to get from them is going to be quality. I was looking for a couple of cars but my main one was a Mazda CX-5 that's 2014 to 2016, which I got a 2015. It was a great price and in my price range. With Off Lease Only, I could get some of the cars that I wanted for the price I wanted because they weren't marked up like other places.
The sales rep was very knowledgeable, kind and personable. He went to the process, explained exactly what I'm gonna be getting with the car, the mileage, and any type of financing there was and which one was the best. He was like a friend that I've talked to before about something. And it was very reassuring that I didn't feel like I was being coerced into something. Everyone was very nice and cordial, which I really liked. Everyone was happy to see the customers and seemed like very willing to help you find the car that you want. Not try to sell you the car that they want, which was nice.
The experience was very nice. The other thing that I really enjoyed was they were giving out hotdogs, which is a great idea because it's a Saturday and everyone is cranky. A hungry person is always a meaner person and hotdog does help with the frustration. The only thing that I learned was not to go on a Saturday morning because there are a lot of people.
We are happy to hear that Off Lease Only and team Orlando were able to help you find and purchase a 2015 Mazda CX-5 at a great price. We're also glad to hear that your entire experience was outstanding, including the hot dogs! Thanks for sharing your awesome review on Consumer Affairs, and for the 5-star rating!
We wish you safe travels in your new ride and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 14, 2017
My friend bought a car from Off Lease Only and he said that that was a good place to go. I knew their deal was on leased cars or auctioned cars that they get. I knew some of them might have been in a car accident. Knowing everything I was getting into before I made the purchase made everything streamlined. I bought a four-wheel drive 2013 F150. All of my previous vehicles were big diesels. I needed something a little bit better for daily driving because I decided to go back to college. As far as daily driving is concerned, a smaller truck definitely helps out.
Right after I purchased it, a couple of weeks later, I got some timing chain rattle which is known from Ford. They will be fixing it tomorrow and it's covered under warranty and it's a common thing. I don't like how Ford doesn't like to do recalls, instead they just write out the warranty. But other than that, I love the truck. It was really good. Also, the purchasing was really easy. The guys were good and it was quick. The longest thing it took was getting my insurance on the truck before I could drive off.
Dear Jeremy,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right vehicle at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come..
We wish you many happy miles in your new 2013 Ford F150.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed April 13, 2017
I was searching for a car and visited five dealerships. In the end, because of their price, I went with Off Lease Only and purchased a Ford Fusion outright. They were great people. Their salesperson was awesome and wasn't pushy. He also told me to try cars and handed me the keys. It was an easy experience on the whole.
Dear David,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and, we are glad that you found an awesome Ford Fusion.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 12, 2017
I searched the car in Google and Off Lease Only had it over there. It was my first time shopping with Off Lease Only and purchased an Audi almost two months ago. Compared with the Camry I had, it's really different. When I chose the car, I talked to the bank to see if I had a good credit. Once they agreed I got it to where Off Lease Only finance it. Made some downpayment and signed the paper then that's it. Got there at 10AM and left at 2PM with the car. I got the item that I wanted and it was good.
Dear Santiago,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with our team, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Audi!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 11, 2017
I got into an accident with my previous car so I didn't want to trade that in. I ended up choosing Off Lease Only because they had the car that I was looking for. I then financed a Dodge Dart with them. The mileage was low but there was a bit more things added on the coverage, that's why I liked it. The process was tough. We had to go through how much they want us to put down but towards the end, they did go ahead and accept the offer so I appreciated that. Even though we were there all day, that was okay as long as we walked out with a better understanding and that they were on our side at the end of the day.
The salesperson was great. As soon as we got there, he was very welcoming. He explained to us on how it goes about with financing the car and trading it in. He was very patient as well. We had to go to the bank to get the money out. They gave us the opportunity to do that, too. We learned new things. Also, I like the fact that they gave us the chance to look into the car before we get it, instead of just searching online. They left the cars open for us to see if anything was wrong that we did not like. They gave us the opportunity to browse more cars in case the credit did not fit what we were trying to get. They helped us out on how we could walk out with the car. The process took a while but other than that, the experience was great.
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re so glad to hear that you enjoyed your experience with our team, and we hope you felt like part of the family during your visit.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream car, and providing everyone with a transparent and smooth car buying experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Dodge Dart!
Respectfully,
Your Off Lease Only Customer Care Team - AL
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 8, 2017
It was time to get a different car and my mechanic referred Off Lease. I Googled and also saw the reviews online. I rode my bicycle there and the guy told me where the vehicles were. I looked at them and told him which one I liked. I pretty much knew what kind I wanted but they helped me refine which one will be the best for me. I got a Mustang and he wanted me to test drive it. They then financed it and I left. They were good and I would recommend them.
Dear Max,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re happy to hear you enjoyed your Off Lease Only experience with Marck, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to friends and family as well.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Mustang!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 5, 2017
Liars. Called before going to Off Lease Only and ask if they had this vehicle. They said they had it in stock, so I went there a hour drive away. When I got there they told me it was there and said to wait 20 min. Still no vehicle. Finally they said "we don't have it." Like they could care less and tried to sell me something else. What a bunch of **!!!
Dear Robert,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Thank you for bringing this to our attention. We are always working to improve processes and continue to evaluate our results. It’s our top priority that our customers have a great experience from beginning to end and we apologize for your inconvenience. We hope that you will not see this as a reflection of our company’s business practices and will consider us for your next purchase.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to discuss this matter further, and to give you the immediate attention you deserve. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 22, 2017
I have assisted 2 relatives in buying two vehicles from Off Lease Only. My dad got his beautiful sedan car from Off Lease Only in West Palm Beach. And my brother got his van at the Miami location conveniently located between Miami Lakes and Opa Locka near the airport. At the Miami location we got to meet Brandon. Extremely efficient sales person that takes really good care of you and, he really wants you to get everything taken care of right away.
The place is always packed because it is a really good place and people keep coming back. It's all about word-of-mouth advertising. If you have a great experience like we did you tell your friends to go there and you will get a vehicle at a good and fair price. Lookout dealerships Off Lease Only is going to outsell you... And typical dealerships techniques of keeping you in the dealership for hours and hours wasting your time never happens at Off Lease Only. Trust me if the vehicle is somewhere Upstate they will send it to you the closest facility and make it very convenient. I recommend everybody go there to check out the prices.
Dear Brett,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Brandon, and we hope that you’ve always felt like part of the family during your visits.
We’re not really set up to transport any vehicles from one location to another due to the volume we work with and the logistics that would be involved. We do, however, have shipping options available, as well as shipping the vehicle right to your door. You can even get the shipping rate before you purchase your vehicle.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends in Miami and Palm Beach, we wish you many safe travels in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 22, 2017
My last car's transmission just gave out completely and I immediately needed a car. I went to two dealerships first and Off Lease Only was my last stop. What they were saying online was exactly what they said in person and that's what made me decide to just stay at Off Lease. We spent half the day in the car lot looking for a car to reach my budget. I went in looking for a specific vehicle, the Chevy Traverse. But the cost of it was a little bit much. Then their sales associate, found the Dodge. I walked away with the vehicle with no money down and with a great car. I financed for it. My new vehicle is definitely an upgrade from the last one. The car has more space from the front part, more room for my kids to be able to move around. It had the three-row seating that I was looking for, and that was a plus. Their pricing was perfect.
I would never forget their salesman, Francisco. From the moment I got there to the moment I left, he was amazing. His attitude never changed. He basically went out of his way to work with me in everything. Whenever I go back to get another car, I will definitely be looking for him. I know that car salesmen are working at a commission but he didn't even dare to even get upset or anything with me. For the whole entire time, he was consistent with everything and I loved the way he worked with me. I recommended Off Lease Only to a lot of my friends already.
Dear Caryne,
We are happy to hear that Francisco and Off Lease Only were able to help you find and purchase the right vehicle for you. Thanks also for the 5-star review and for recommending us to others.
Please note that, unlike other dealerships, our Sales Associates do not work on commission. They work for your satisfaction.
We wish you safe travels in your new Dodge and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 13, 2017
We went to the Orlando location on a Saturday. It was very busy. I told them what I wanted and they told me where to find it. After looking around for a very short period of time (the lot was very well organized) we found the car I wanted, and for thousands less than what I would've paid anywhere else. Our salesman Cortes was amazing. He gave us all the information we needed to know about the car. Because of how busy it was we did get out a little late but they were nice enough to provide us with food. Johhny in financing had us in and out in about 15-20 minutes. Overall this was a great experience, and when we are ready to purchase another vehicle we will surely come back!
Dear Maurice,
Thank you for your business and kind review on Alex Cortes and Johnny Calle! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 12, 2017
I bought a 2015 BMW from Off Lease. They had great service so I figured I'd do it again because we're looking for another vehicle for my wife. She's seen a 2017 Jeep so I called their salesman earlier in the week to tell him we're interested in getting the car and told him where I was. In the mid-part of the week, I told him I was planning on coming down to look at it. But when I got there, he's surprised I was there and the car wasn't ready. And it was like pulling teeth to get him to show me the car so it's a longer process than the first time. Also, when I got there, they were doing a lot of work on the parking lot and everything was dusty and dirty. But I took into consideration that they were remodeling and going through upgrades.
Dear Darryl,
Thank you so much for your thoughtful, 5-star review! We appreciate your business, patience and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family.
We apologize for any inconvenience from the construction at our expanding Orlando dealership. Once our expansion project is completed, we will have a bigger, newer showroom that will better accommodate our loyal following.
On behalf of your friends here at Off Lease Only, we hope your wife is enjoying her 2017 Jeep and you your 2015 BMW!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 11, 2017
I got a Lexus Hatchback at Off Lease Only and it was a good deal. I saw the vehicle online and went to check it out. It was my first time shopping there. Their sales representatives were helpful and straight to the point.
Dear Curtis,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Lexus!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 10, 2017
My wife's Dodge Minivan was getting old and she was due for a new vehicle. I was shopping around and Off Lease Only seemed to have the lowest price. Their dealership doesn't have the frills that other dealerships have. You're on your own. They send you out to look at the cars and you pick the ones you want to see and test drive. Other dealerships take in a car, give it a once-over and fix the things that might be wrong with it. Off Lease doesn't do that. Still, if you knew something about cars, it's a great way to save money. And so, we bought a 2014 Ford Estate from them. I financed the vehicle but I was already pre-approved through my credit union. I got Off Lease's financing went down to my credit union and refinanced it with them.
Also, I recommend my salesman, Sam. He was very good and wasn't pushy at all. He will give you the key for whatever you need, get your information, and you take the car for a test drive. I'm decent with cars and while other people would need someone there holding their hand, I would much rather be on my own. No one at Off Lease Only was trying to push anything on me. My car will be due in the next three years and I'll be getting a different one. I'll definitely go back to Off Lease Only.
Dear Chris,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, we hope you and your wife enjoy her new 2014 Ford Escape!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 9, 2017
I had gone through a crisis and my car became a total loss so I didn't have a vehicle for a year. I didn't want to purchase another vehicle for a while and I also had to close my account with the bank first before I was finally ready to buy a car. I've been to several car places the last time I bought my car and there was only one place that I was satisfied with so I looked up other places. I went online and saw Off Lease Only and I also have a friend who bought a car from them. They're the only place I didn't go to so I tried it first and then ended up buying a car there. The person who I bought the car from was good. His name is Maynard and was a good salesman. I made the purchase a couple of months ago and got a Mercedes. I had it financed and the process was easy but took a few hours. I like the car and it is great, it runs well, and there haven't been any issues so far. It was a great experience and I even brought my niece to buy a car at Off Lease Only.
Dear Wendina,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience with Maynard , was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We understand your concern regarding the waiting time to see someone in Finance. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
Thank you for recommending us to others, and we hope to see you soon again.
Sincerely,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed March 8, 2017
I needed a vehicle and my husband wanted to go to Off Lease Only so we did. We purchased a 2016 Nissan Pathfinder from them in the beginning of January. All in all, we had a pleasant experience with them and both of the people who helped us were very nice and we're happy. There's nothing better.
Dear Nepthalidau,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. Our customers deserve a pressure free smooth car buying experience, your satisfaction is what matters most.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed March 7, 2017
Bought a 2016 Mercedes Benz GLC 300. Great deal. If you can, try to deal with a guy name Gino. He basically held my hand through the entire process. No BS. He was straight up and made the entire process as easy as possible. He even gave me his personal cell number so I could contact him at anytime if I had any questions. Trust me, Ask for Gino. I really can't vouch for anyone else.
Dear Ato,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Gino.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for more honest feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 7, 2017
I wanted a different car so I purchased a 3 series BMW at Off Lease Only. The deal I saw was a good price and their sales representatives were friendly and professional. The car I got was better than my previous vehicle. It was a good experience.
Dear Miriam,
We are glad that you had an excellent and professional treatment from our Team. We’re happy that they were able to address your purchasing needs and that met your specifications. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it!
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed March 6, 2017
I needed a new car and so I bought a Chrysler 300 from Off Lease Only. Their prices and staff were phenomenal. Also, their salesperson was very friendly and he helped me find exactly what I was looking for. I didn't feel pressured to buy a vehicle and I liked that. Instead, I felt comfortable with them.
Dear Roshawn,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed March 5, 2017
A friend of mine referred Off Lease Only to me. I bought a Kia Optima there and financed it. Their salesperson was okay. He helped me pick out a car, I chose the car I needed and then we went through the paperwork.
Dear Yuly,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed March 4, 2017
I live in South Carolina and Off Lease Only is in Florida. I was looking around for a van a couple of years ago for work and having a hard time finding a good price locally, so I extended the search online and Off Lease Only popped up. I went down there and dealt with them then and I saw the van I wanted, had it checked out, flew down there and drove the car back. I had such a good experience the first time that I’ve decided to buy from them again when I get my next cars. The sales rep Sam was great from start to finish. He was very cordial and knowledgeable on his product and I was very happy with his service.
Dear Simon,
We can’t thank you enough for making the trip all the way from South Carolina, just to do business with us. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with Sam and we hope you felt like part of the family during your visit.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Respectfully,Your Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed March 3, 2017
My husband went with Off Lease Only a couple of years earlier and had a good experience so we decided to stick with it. It was the idea of supposedly no haggling for the price. I looked at two different cars and the sales reps brought them both out. I drove them and went from there. We got a Ford Mustang and I paid for it outright. It's been an easy experience.
Dear Joanne,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed March 2, 2017
Well after getting home from this dealership at 11:30 pm (mind you me and my two boys arrived at the dealership a little after 3 pm)...I thought I'd get some rest before writing this review.
Upon arrival I asked this female employee (yellow shirt on with the dealership logo on it) which way do we go? She replied "GO BACK HOME" she then proceeded to explain the process. Maybe she was right!!! I should have taken that statement as a warning of what horrible customer service was yet to come. Very long story short...after losing the first car that my son wanted to a young lady that arrived after us due to our car sales rep being busy on his cell making phone calls and checking voice messages, when he should have been inputting our request to see the vehicle... well we lost the opportunity to buy that vehicle. We then continue to look for another car due to the other 3 cars on our list having had air bag deployed accidents...(not a good car to buy).
After finding two more cars to test drive my sales rep disappeared like magic. Me and my two boys looked inside the building and outside on the HUGE LOT. Nope didn't find him. He reappeared after 20 minutes saying that he was helping another customer. (I thought to myself...are we not customers as well). Now I give the sales rep the information for the car that we want to test drive. He puts in the information and tells us to wait outside that the vehicle will be pulled up and he will meet us there. We waited over 25 minutes for him to come. I walked back inside to look for him and he was not there...AGAIN!!! Just like magic. I asked the other sales rep that sits right beside..."have you seen him". This young car sales rep didn't even know his co-worker's name and he sits right next to you...(talk about poor COMMUNICATION!!!) So the rep reappears after another 10 minutes (yes 35 minute wait for a test drive). We test drive and decide to buy.
We go inside and fill out forms. I let the rep know that I have a freeze on my credit that I would have to call to get it removed. One minute he says yes "go ahead and have it removed" then he comes back and says "no wait and see what finance tell you". So after completing the required documents online. I go to ask the sales rep what is the next step...lo and behold...he disappeared again!!! At this point I wanted to just walk out!!! I get a text from the rep telling me to go and get something to eat (at this point it's almost 8 pm). We go to McD and come right back...only to be told that the process was held up because we went to eat... (uhhhh...you told us to go get something to eat).
Now they need me to remove my credit freeze...but I asked if I should do it before the paperwork was to be processed. So I call and have it removed. It's after 9 pm and we are still waiting. I receive a text at 9:59 telling me to go to office 7 to complete the final step...finance. Oh thank GOD FINALLY!!! What can I say about Ms Vinnie. She heard my complaint about the HORRIBLE CUSTOMER SERVICE AND EXTREMELY LONG WAIT!!! SHE expressed her sincerest apology. She got me to calm down and not punch the sales rep in the eye (lol). I wasn't really going to but it did cross my mind. She was very knowledgeable about the options available. She was patient with me and didn't waste anymore of my time. THANK YOU VINNIE!!! So upon completion (now it's 10:45 pm) I'm introduced to the manager who proceeded to ask me if I was well taken care.
I thought...this man (MANAGER) saw me sitting there. (I stuck out due to the bright neon orange shirt that I'm wearing.) We made eye contact several times during my (7 hour shift that I did not get paid for) buying process. He not once ever asked the sales rep why was I still there? What is the hold up with my purchase? This is very HORRIBLE HORRIBLE CUSTOMER SERVICE!!! In New York this would NOT HAVE BEEN ACCEPTABLE. So if you're looking to buy a car for a GREAT LOW price this is definitely the place!!! But just be ready to spend the night!!! My purchase took over 7 hours to complete. Due to poor customer service and extremely poor communication.
Dear Sonia,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that you clearly did not get the level of service that the owners started this company to provide. Who was your salesperson? He may be required to attend additional training in customer service. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396 so she can address your concerns. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in every way we can.
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 2, 2017
I financed a Ford Taurus with Off Lease Only and it was pretty simple. I just filled out the forms and they took care of the rest. They asked me a few simple questions and they did the financing through Capital One. The sales rep was great. He had the car ready to go for us to look at, took us on a test drive and put everything through for us. It was a very quick, easy and user-friendly experience overall.
Dear Robert,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed March 1, 2017
We went to Off Lease Only and I liked that we were not hassled as soon as we walked in the door. They let us do our own thing. Plus the sales rep was friendly. I knew what I wanted and got a Maxima. Everything was explained outright and everything went smoothly.
Dear Brandy,
First and foremost, thank you for your business and the 5-star review. We’re glad that you were able to do your own thing and that everything went smoothly. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new Maxima.
We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 1, 2017
The vehicle that we had before broke down so we needed to buy a new one. The price on Off Lease Only for the 2015 XLE was better than the others so we chose them as our dealer. We bought it in January and our sales rep was a super guy. We have six years to finish paying for it but initially, we had a problem with the first bank we applied to for the loan. My girlfriend and I gave different addresses in the application form and the bank said that I need to send them a letter or my bank statement saying that I'm living in the same address with my girlfriend. Then the bank told me that they cannot finance the vehicle anymore. But we got another bank to finance the vehicle and right now everything is good.
Dear Wendy,
Thank you for your feedback. At Off Lease Only, we always strive to meet the needs of our customers no matter the situation. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Feel free to let us know if you have any concerns about your vehicle.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 28, 2017
I financed a Mercedes C250 through Off Lease Only. Their prices were too good to be true. They took all my information down and walked me over to the office. They had the loan officer there to show us the interest rates. They only show you one paperwork and then they tell you what it is, and we accepted. We signed all the documents and we were off. The sales rep was awesome and I continue to recommend him. I just sent him one of the young ladies where I work at who's looking to buy a car. The next time I buy a car, I will definitely be there.
Dear Cindy,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our Team, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride.
Respectfully,Your Customer Care Team -Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 27, 2017
I had been in an accident and needed to buy a new vehicle. I went to three dealers before going to Off Lease and the prices of Off Lease were better. The salesperson was easy to work with. It did not feel like he was a salesperson because there was no pressure. He was more like a customer service rep who showed me the car. I knew before going there what car I wanted to look at. In that dealership you need to know what you're going for otherwise you would get lost because there's thousands of cars and nobody walks around the lot with the customers. They do not help. I looked online at the inventory, found the car I wanted and let them know I want to test drive it. I bought a Volkswagen Passat and I love it.
Dear Courtney,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to know that you enjoyed your experience with your salesperson, and we hope that you felt like part of the family during your visit.We’ve found that most of our customers prefer to walk the lot and look at the vehicles on their own, without being pressured by any salesperson.
However, what we want to know is if anyone refused to help you when you asked for assistance. If that is the case, we really need to know. We just want to make sure that you’re completely satisfied throughout every part of your experience. If you weren’t, then we know that we need to make some improvements. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact Melissa, toll free, at 1-855-994-6396 so we can discuss this matter with you.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing any concerns you might have. Thank you for choosing Off Lease Only for your Used Car Destination, and on behalf of your friends in Orlando, we wish you many safe travels in your new Volkswagen Passat!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 26, 2017
We had been researching trucks for over six months. I had a specific criteria I needed to meet as far as packages that were on the truck. It was a gift for my husband and it had to fit a specific price-range, and Off Lease Only did. The process took twice as long as it would anywhere else. But we got the interest rate that we wanted. The people were very friendly. Eddie, our sales agent, was great. He answered all the questions that we had. It was a very dark colored truck. I was very concerned because of the type of lot that they sit on. They're covered in dust. And I said I would really like to see it clean before I make up my final decision. He took it back and had it detailed for me so that I can look at the truck before I made a decision. They don't have to do that because I talked to other salespeople and they said they don't do that. But he did what he had to do to make sure that I was satisfied with what I was getting before I made the purchase.
Dear Karen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear how much you enjoyed your experience with Eddie and our Orlando team, and we hope that you felt like part of the family during your visit.
It’s also good to know that Eddie accommodated you with the concern you had over the vehicle you had chosen and the need to see it cleaned before making your final decision. We do apologize for the dust. We’re anxiously awaiting the completion of our expansion project. All that construction certainly does stir up the dust! Once the dust settles, we’ll have a much bigger and nicer showroom that will so much better accommodate our loyal following.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only for your Used Car Destination! On behalf of your friends in Orlando, we wish your husband many safe travels in his new truck!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the Owners – Mark and Eileen Fischer
Reviewed Feb. 25, 2017
I bought six cars from Off Lease Only. I like the concept, plus the price of their cars. Daryl and Don have been pretty good salespersons and they were the guys that I've been dealing with. The last time I brought my daughter there, we dealt with this one guy. The greeter introduced me to the salesman because I knew how everything goes. I had already picked out the car and so I told him the number of the car that I wanted. He was like, “Well, let me do it my way.” I told him to go ahead and do that but I don’t have to go through all of it because this is my sixth car. He walked off and told me to get somebody else. And I said, “Well, you ain’t gotta act like that, man.” That’s the sixth car I bought and he's just gonna walk and leave me on the floor.
Then the thing that I got against them is the point of when the salesperson gets through with you, it's how long you gotta wait for finance. They don’t have enough finance managers with the volume of people that they have. I’ve sat there through buying my sixth car and I watched people leave with pretty good credit scores walk away because of that. They were laying on the car, they liked the experience and everything worked out totally fine, but once they got approved, it’s waiting three to four hours to get in the office to sign the paper. Off Lease Only gotta step up in that finance division.
Dear Abraham,
Most importantly, thank you so much for your loyal business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear how helpful Darrell and Don have been, and we hope that you always felt like part of the family during your visits.
We are so looking forward to the completion of our expansion project, when we’ll have a much newer and bigger showroom and will be able to more efficiently accommodate the volume of customers we receive.
However, we’re extremely disappointed to hear about your most recent experience and apologize that you clearly did not receive the level of service that the owners started this company to provide. We would like to know everyone you spoke with and how they responded to your requests. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
As you may already know, our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We really appreciate your choosing Off Lease Only as your Used Car Destination, and we look forward to speaking with you soon, and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 24, 2017
I had a smaller, compact car so I was looking for something bigger. My co-worker had told me about the different cars that Off Lease Only had available so I decided to go in and check it out and ended up only going there. I got a Jeep Patriot and it's a lot more spacious. Once I had sat in the back with the finance manager, he told me what bank approved me, what they were offering for interest and what my payments would be.
And then the sales rep was awesome and he made everything painless. I had to wait for a long time to get the car and it wasn't awkward waiting with him. He kept it light and easy so I enjoyed the fact that I had him. He did not make me feel pressured and he wasn't shady at all. He wasn't trying to push a car on me even if he knew it had a bad report on the CARFAX.
Dear Josmarie,
Thank you for purchasing your Jeep Patriot at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that your sales rep made everything painless. Thank you also for taking the time to share your comments. Enjoy your Jeep Patriot!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 23, 2017
My vehicle was old and I wanted to buy a new one. I visited a few dealerships but chose Off Lease Only because of their inventory, price, and ease of transaction. I purchased a Jeep Grand Cherokee from them in December and their salesperson was friendly and knowledgeable. Dealing with Off Lease Only was a good experience and I recommend them.
Dear Joanne,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 22, 2017
I've heard Off Lease Only through some people in town for their cars and they told me to go there because they had a big selection. However, I didn't purchase from them. I was there from four o'clock in the afternoon until nine o'clock at night and the whole thing was weird because I had my own financing all along and didn't need them to get any financing. I already had the amount of the car approved and all I had to do was go there, sign the papers and walk away. But they said something happened with my paperwork. I had to keep calling them and they would never return my calls. In the end, I gave up and decided I didn't want the car anymore. It was a very unprofessional experience with Off Lease Only and I will never go back.
Dear Freddie,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 850 employees now we rely on your feedback for quality control.We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. It sounds like you encountered some unfortunate circumstances. We can certainly understand why you would feel frustrated.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope to be speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 21, 2017
My old vehicle's transmission had run out and so I ended up getting a BMW from Off Lease Only. The sales guy didn't explain a lot of the details and he left out a lot of the disclosures, but overall, it was worth it. I got a great deal on my car, and I would shop there again.
Dear Paul,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you’re happy with the deal you got on your car, and we hope that you felt like part of the family during your visit.
We are concerned, however, that your salesperson didn’t explain a lot of the details and that he failed to disclose details to you. You should be hearing from our Customer Service Director, Melissa, shortly, to discuss this matter with you on a more personal level. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 20, 2017
My husband was looking for a car and saw one on the offleaseonly.com website. It was local and was near us, so he wanted to go look at it. We did and we purchased a 2011 Ford Mustang. We had been shopping around and visited around 10 other dealerships, and the prices were a lot more than at Off Lease. This was his first vehicle and we financed it. It was pretty simple and straightforward. It was a bit of a long process from beginning to end because purchasing a car is not that fast. But other than that, it was pretty smooth and everything was clear.
The sales rep was very helpful. He tried to get us the best company to finance the car. Any questions that we had, he always answered and was very attentive. And even after we purchased the car, we needed to ask him some questions and he was always willing to help. Overall, Off Lease was very helpful. They have good prices on the cars and it's a smooth purchase. We were really happy with them.
Dear Kristina,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 850 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. We can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Care Team - Dennise
On behalf of Mark and Eileen Fischer, Owners
Reviewed Feb. 18, 2017
My friend and I were getting a new vehicle and Off Lease Only had one that she was interested in so we went with them. I got and financed a Ford F150. We did the application on my computer, then we talked to the finance guy in his office and he took care of all the details. Everyone seemed pretty nice and overall, they did a good job. It was a good experience and it's worth going to if you're looking for a good vehicle.
Dear Chris,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 17, 2017
My old vehicle was totaled so I needed a new one for the family. In December I bought a 2015 Nissan Pathfinder from Off Lease Only. I went with them because of their reputation for having good deals, and there was no dealer's fee, which was a catcher for me. Their salesperson, Jonathan, was good. The finance manager explained to me all the warranties and different services that I could purchase, which were optional. I sell cars for a living so I know the whole thing and I tried to get the cheaper rate. They were a great dealer and it was worth it doing that.
Off Lease Only has a great system out there, where anybody can go in. And once you know what you're looking for, what I liked really about them is they're not aggressive. You just go there, pick what you want, and they work with you. They don't even go on the test drive with you. You go alone on the test drive. It took me while to come home with a new vehicle because I switched cars twice, but it was a great experience. And being that I'm already in the business, it was a little easier for me.
Dear Yves,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your 2015 Nissan Pathfinder. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 12, 2017
I wanted a new car cause the last car I had which was gifted to me was old and falling apart. Off Lease Only had the car I wanted for the price I wanted. I got an electric vehicle from them four months ago. The person who helped me was wonderful and he was very knowledgeable about the vehicle. The test drive went great too. Since I already knew a lot about the car, I just made sure that it didn't have any scratches on it and that it looked nice like a brand new car. The process was quick and easy. Everything was very professional and we took pictures. I've never done this before, but I had a great car buying experience. Nothing was overly stressful. The hardest part was on my end, making sure that I had all the insurance. Overall, I love my car and I like electric cars anyway cause they're quiet and mine runs beautifully. My car's much better than my old one. I have also talked to some of my friends about Off Lease Only.
Dear Brandi,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 11, 2017
I didn't spend more than 15 minutes for the financing process. It was quick and the salesperson was awesome. He was really helpful and didn't push me to buy anything. I was needing a new vehicle for work, and decided to get a Ford F250. It was a quality buy plus the fact that Off Lease Only treated me nicely. It was an awesome sum of experience.
Dear Pedro,
It was a pleasure to read about your buying experience working with our Team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look very forward to seeing you again in the future!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 9, 2017
I visited 2-3 dealerships before going to Off Lease Only where I bought an SUV. I had very good interactions with the sales guy who was very nice, and helped me a lot and did a good job. I felt free to search a car in the patio. It's been a good experience and I will go back there to change my car for next time.
Dear Clovis,
Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 8, 2017
We wanted to upgrade our car. Our previous vehicle was an Audi so we were specifically looking for it. We went to a few other dealers first before going to Off Lease Only since we drove quite a way to get there. When we were there, we tried out four cars we were interested in and narrowed it down to two. We picked the one we wanted, which was an Audi, and we paid for it cash. That was in November.
My only complaint was that it was an all day process. I didn't have any problems with their people and they were really good to deal with and everything was fine except that it was way too busy and there weren't enough people there to accommodate the business. We got there at 9:00 in the morning and by 4:00 I was already saying we're gonna have to come back another day because I needed to be somewhere by 7:00 and it was more than I could handle. They were doing two people in front of us so we waited and three more hours went by and I was really frustrated. Because of the wait time, I'd probably wouldn't go back there. I was happy with the car, first of all, else I wouldn't have stayed and sucked it out waiting for that time.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with our sales team, and we hope that you felt like part of the family during your visit.
We’re disappointed to hear that your wait spoiled your experience. We are in the midst of an expansion project for our Orlando location. We’re looking forward to its completion when we’ll be able to offer our customers a higher level of customer service and the wait won’t be as long.
Thank you for patiently hanging in there!
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already to follow up with you to discuss where, in the process, the delays were. In the event that she is unable to reach you, please contact Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends at Off Lease Only Orlando, we wish you many safe travels in your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 6, 2017
The motor went in my Chevy so I needed to buy a new vehicle. Off Lease Only had a good price so I got a Hyundai Sonata from them. It's a lot smaller than my Chevy but it serves its purpose. Their salesperson was good and I had no problems with him. However, the finance person who did the paperwork was rushed and in a hurry. The car should have been in my wife's name and it ended up in both of our names. And he listed me first, which caused me to lose three months of my tags. Because when they switched them over, my tags that will be expiring in July now expire in April. It's very irritating. Then it took from December 3rd until last week to finally get my title.
Dear John,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlano location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with your salesperson, and we hope that you felt like part of the family during your visit!
We’re really sorry to hear about your unfortunate experience in our Finance Department. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already to discuss this matter on a more personal level. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 5, 2017
My brother bought a car at Off Lease six months before me and he told me I had to go there because they don't give people hassle and the reps there are not gonna push you. You just go look at their cars and go to a computer and look at the Carfax, check the car and open the car. Then if you're interested in a car you just say, "I want to check this car." You can drive it, and you can even take it to a mechanic. My brother bought a smart car, and Off Lease gave him a nice deal and he was happy with it. I went with him one day and during my first experience, I spoke with a gentleman named Israel. He walked me through the process, I chose a BMW and I went to the process of financing with them. The car has the eco for saving gas, so there was a little adjusting there but it is a great feature.
The only issue is that Off Lease got too many people there. When they got me pre-approved, that means that I got the car that I wanted. That means the bank already guarantees Off Lease that I can take the car with me. But they go to a process where they need this and that. I got there at 2:00, and I left at 9:00. They should make sure the process is easy. They were asking about this and that, and some details aren't necessary because I'm buying a car from them. But the whole experience was great. The last manager assigned the paperwork and she did a good job. She told me about the warranty and that I needed to buy the gap, which was good advice. I took my own deal that I want to refinance for how many months and that was it. I'd recommend it to anybody.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you enjoyed your experience with our Orlando team, and we hope that you felt like part of the family during your visit.
We’re sorry to hear that your experience with our Finance department fell short of your expectations. We’re not the lender. The bank is the one who determines what is required in order to secure the loan. Even with a preapproval, the bank still needs documentation submitted to show that you are who you say you are and that pertinent information has not changed; that you still reside at the same address, are at the same job, etc. We have to obtain all the requirements that the lender sets to be able to get a final approval on the loan. Unfortunately, this takes time. Some dealers will send customers home until they hear back from the bank, sometimes a day or two later. We know you’d like to drive away in your new car, so we push to get answers while you’re still there.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to go over any lingering questions or concerns you may have. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 4, 2017
The price that Off Lease gave me seemed good. I bought a 2016 Ford Expedition and financed it through them. They looked for the best rates and somebody who will approve you. It was a very good sales experience and I'd recommend them.
Dear Carlos,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 3, 2017
I had a BMW that I've had for 14 years. It was in great condition but being that old, there were some repairs that were going to have to be made some time this year. So, I decided it was time to make a change. My son who was helping me buy a new vehicle then knew someone who had gone to Off Lease Only. So we went there and I found what I was looking for. The deal was great and their sales rep was really good. He took care of us, answered all the questions we needed and gave us helpful hints on what to look for. I had a Lexus before and when we found the SUV, the color, everything just lined up. It was a deal ready to be made and I made it. I ended up purchasing a 2013 Lexus SUV.
Their finance rep was very charming, very cordial and he answered all our questions, and their financing process was very good. Overall, Off Lease has a vast selection, a good system and knowledgeable people who can guide through. So the end result is very pleasing. I had a very good experience with them and I've recommended them several times when people asked me where I bought my vehicle.
Dear Marilynn,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 2, 2017
I wanted to get a newer vehicle than I had and I heard Off Lease Only give good service at a good price. After visiting 2 other dealerships, I went to Off Lease Only and got an MKS Lincoln in December. They made the process of the financing very convenient for me and I had a sales person who was attentive and concerned about my concerns. The process was done in a timely manner.
Dear Robert,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 1, 2017
I’ve bought 2 cars from Off Lease Only, and they have one of the cheapest prices. Plus, the price that they post is what you pay. No negotiations, just fixed price. My most recent purchase was a Buick Encore about six months ago, and it is better compared to my last car because it's more economical in the fuel and is newer with more technology like Bluetooth etc.
I called them to find out if they actually had the car. Their rep sent me the pictures of the car but the one I requested was not the one that I ended up buying because it did not have a rear view camera. A week later, I found out with him about a different car that I saw. So, he sent me a picture and he said it was available. I drove the next day, checked the rest of the car, and he handed me off to the finance guy. While there, they replaced the tires and followed through that. I went looking for something particular and I found myself what I wanted. Overall, they're straightforward, smooth, simple, and I'm very happy with my experience with them.
Dear Ernesto,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Jan. 28, 2017
I got a 2016 Honda CRV from Off Lease Only Miami branch. I had a co-worker who had a relative who used to work there. The only good thing I experienced out there was with their salesman, Willy. He was really into it and he helped me a lot. He was walking around and had a lot of stuff to do, but he was taking care of me and I really appreciated that. Everything was fine until they took me across the street to the financing department.
I told them straight, "Listen, I am in the process of getting my car purchased back from Volkswagen. As soon as I get that money, I will pay the money entirely to the bank. So this vehicle is going to be paid off in a matter of three or four months." The guy in the finance department named Kevin seemed so interested in talking about stocks and all of a sudden he pulled out this paper, charged me, and made me sign for something called Vehicle Armour. When I went back to him three days later, he said that it was a protection that they put on the vehicle before rolling the car out of the dealership. I asked what kind of protection and he told me that they put something on the leather and something on the paint. I told him that my car doesn't even have leather. My car had a footprint on the fabric on the roof and that even wasn't removed from there.
He asked me why I didn't call back when I saw the footprint and I asked him why I would need to go back there after they charged me $1000 for some protection that I didn't even know what it was about. He told me that I already signed it and I had a copy, which I did not. He made me fall for it and willing to sign. In the end, I told him that it was no problem. They were taking $1000 this one last time, and I'll make sure that they never get it again. It's not going to be the first and the last car that I will buy in my lifetime and I will make sure that when I buy another car it's not going to be with them again.
Dear Rafael,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Willy, and we hope you felt like part of the family during your visit!
We’re really sorry to hear that you clearly did not get the level of service in our Finance Department that the owners started this company to provide, and would like to know more about it. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to discuss this matter on a more personal level. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends at Off Lease Only, we wish you many safe travels.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 27, 2017
I bought a 2016 Chrysler Town and Country on December 13th 2016 and was told I would have a title within two weeks. I've been calling almost daily inquiring about the status of my title and license plate. I paid extra to have an expedited title. I'm transferred from person to person every time I call. Everybody apologizes and says "your title and license plate is on its way, we're sending it via FEDEX". More time passes... no title... no license plate.
Now, for the last 2 weeks, I'm calling the title branch directly and speaking with Delana, **. She says my Title and license plate is going to be FedEx to the house THIS WEEK, no later than thursday. Thursday has come and went, no title, no license plate. So, I call back again and speak with Patrick, the Orlando manager, 561-222-2277. I still haven't received it. It's been over 45 days now. Patrick tells me tonight on the phone "I don't see any evidence of a FEDEX package or a title or a license plate and I'll send an email to the title department, Delana, to have her call you back." This company needs to be flagged, it's a bait and switch operation with promise of low priced car but they don't follow through with the documentation needed to finalize the sale. No titles and No license plate.
Dear Anthony,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
Thank you for bringing this matter to our attention. We’re happy to know that this problem has since been resolved. We apologize for any inconvenience you may have experienced.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
If you should have any lingering questions or concerns, please feel free to contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We wish you many safe travels in your new 2016 Chrysler Town and Country.
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners - Mark and Eileen Fischer
Updated review: Jan. 24, 2017
The finance manager called me, the general manager called me, the head of the customer server called me. WOW
They all got busy finding me a better rate (even though I don't have that great of a credit rating), then they restructured the loan for me.
I have never experienced this degree of customer service before. They all called to make sure that in the end, I was happy, and they did an outstanding job.
I really do recommend this company. They are genuinely concerned about customer satisfaction
I will never buy a car from anywhere else
Original Review: Jan. 3, 2017
READ THIS BEFORE YOU BUY AT OFF LEASE ONLY!!! My wife and I just bought a car at Off Lease Only. We paid THOUSANDS more than we should have!! Here's how we got screwed. And how you probably will too. Initially, we were attracted to Off Lease Only for the great prices, and that supposedly, there is no haggling with a car salesperson about the price. I would pay an extra thousand dollars for a car if I didn't have to haggle, argue, and in the end be screwed (taken advantage of), by a used car salesman. In the end I did have to haggle with a car salesperson (the Off Lease Only finance person). And I did get lied to, upsold, and screwed eventually. Read on.
While it seems that most of Off Lease Only cars are previously involved in accidents, we admired that they disclose this to you right up front (They also let you know right up front that they're not gonna give you ** for your car when you trade it in. But at least they're honest about beating you on that particular aspect). I got pre-qualified for financing through Capital One who told me my interest rate would be between 5.3 and 6.3 percent, depending on the length and amount financed. My wife and I found a car we liked, we test drove it, (although about 5 minutes into our test drive, they called and acted as though we had ran off with the car). I WOULD LIKE TO INTERJECT HERE. It seems to me that if you're going to purchase a car... A USED CAR... Probably a PREVIOUSLY WRECKED USED CAR... you should be able to check it out longer than 5 minutes to decide if you want it. But that's a whole another thing.
Back at Off Lease Only. Crowded, crazy, place. You'll see. Bring some food with you for God sake (We must have missed the hotdog day. We saw no food anywhere. We were starving by mid afternoon and they didn't even have a vending machine for snacks.) Anyway, we told Off Lease Only we wanted the car. Showed them the pre-qualification letter from Capital One. Emailed it to them so they could print it out for the finance person. Finally got to the Off Lease Only finance person who ALREADY HAD ADDED THOUSANDS IN EXTRA CHARGES TO OUR DEAL!!! First off, she told us that Capital One offered 7.7 percent financing, and that Ally financial had matched that offer, and that we should go with Ally. "Better company" she said.
I HAVE SINCE CALLED CAPITAL ONE AND THEY ASSURED ME THAT SHE LIED. Capital One asked me, "was it for a 2014 Acura?" In fact, yes it was. "We offered 6.18 percent for 72 months" Capital One said. The extra interest rate cost us about $1000. The unwanted GAP insurance another $900. The extended warranty/service contract $1888. A 10 year warranty that I neither wanted or needed, and yes, I told the Off Lease Only finance person I didn't want it. Several times. Eventually, she wore me down. I was hungry and tired and I signed and left in the car. After I arranged for insurance anyway. Now? After speaking with Capital One and looking over the loan papers it would seem that Off Lease Only lied, fleeced, screwed, and upsold us to the tune of about $4000 dollars (if you don't count the trade in beating we took). I thought they were supposed to be different!!
Just saying. Be prepared. Get financing up front. And don't let them lie about it (Capital One said call. Right there on the spot in the finance persons room). Don't buy into that on the spot extended warranty crap either (in MY opinion, IF you feel the need for an extended warranty, shop around for one. Best price, amount of deductible, etc). We have had our used Kia for almost 4 years. Never needed major mechanical repair. An Acura should be even more reliable than a KIA. So... why would I want or need a ten year service contract? What makes anyone think I'm keeping a car for 10 years? GAP insurance covers how much more is owed on the loan than what the car is actually worth. The reason our loan was out of synch with the value of the car was all the add on crap the Finance Person added into the loan BEFORE we even got in the room.
Dear Kelly,
Sorry for the delay in responding back to your additional comments. We just became aware of them. Thank you so much for your business! We really do take your comments seriously and need to know when things don’t go as they should, so we have the opportunity to make things right.
We’re so glad to know that everything worked out on your behalf, and hope that you always feel like part of the family during your visits. It’s great to know that you would recommend us. We can’t ask for better feedback then that.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends at Off Lease Only, we wish you many safe travels in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 3, 2016
Hats off to Scott ** and the entire staff at the Orlando location. My son is in Orlando for a college internship and needed to replace his car. To say that I wasn't happy about the idea of him shopping for a car while I'm 1200 miles away is an understatement. Needless to say, I had nothing to worry about. My son got a great car far below book value and he drove it away the same day, despite the NY registration. Can't recommend these guys highly enough. In fact, when it comes time for me to purchase my next vehicle I will be flying down to Orlando and driving it back to NY.
Dear Marion,
What an enjoyable review to read! It is reassuring to know that Scott, provided your son with a hassle-free and welcoming shopping experience. Off Lease Only primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. We happy to hear that your son left our dealership feeling confident about his purchase. We are grateful to know that you will be considering us for the next purchase of your car. Don’t hesitate to call or stop in if you should have any additional questions or concerns.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Dec. 1, 2016
Somebody rear ended my car causing me to get a new car. My brother told me about Off Lease Only and he heard that they have very good ratings. So I went there, checked the company out, and I was happy with the experience except for the financing which took a long time. Also, their system was down, which isn't Off Lease's fault, but I had a tag ready to put on to the car but they had to issue a temp tag so that cost me an extra $60. Nevertheless, the interactions with the sales representative were all positive. He wasn't pushy and just presented all the information that we needed to make a decision. I would recommend Off Lease and won't choose somebody else when purchasing a car.
Dear Adrian,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 850 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed Nov. 26, 2016
I co-signed for one of my sisters and she was supposed to be the primary applicant. Without my permission, Off Lease Only put me as a primary applicant and all the bills are coming to my house. And even the coupon for the first payment came to my house and it is not my sister's name there. She is the one who is paying on that. The financing department plays the game and it's illegal to do that. They shouldn't have done that. But the salesperson was nice and treated us very well.
Dear Tinu,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with your salesperson’s service, and we really hope that you felt like part of the family during your visit.We’re disappointed to hear about the experience you had with our finance department. Who was your finance manager? Did they fail to explain to you what you were signing? We would like to reach out to you and discuss this matter further, on a more personal level. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she’s unable to reach you, please contact her, toll free, at 1-855-794-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 24, 2016
The experience with the employees that work at Off Lease were good, but I'm not too happy with the experience with the car itself. Within a week of me having the car, there were issues with it that I was not aware of. I asked their rep Alex two questions prior to me purchasing the vehicle. One was how good were the tires, and two was when's the last time the car had its oil changed. Since the car is fairly new, it only had 27,000 on it. He told me that the tires were still good and that they keep their car's maintenance so the oil change is up-to-date. However, there should be a sticker on the car to let me know when was the last oil change. Because it was so late, I didn't take the time out to go outside to look to see if there was a sticker on the car.
Lo and behold, the car hadn't had its oil changed clearly in a while because one of the mechanics that did the oil change showed me the stick and it was very black. Either Off Lease doesn't keep their car's maintenance while they're there or this one was overlooked. Within a week of me having the car, I had to go and get an oil change. Another issue that I am having is the fact that my passenger rear tire has a leak in it. It had already been patched so it can't be re-patched and now I have to buy a whole tire which I'm not too happy about.
Off Lease took care of everything to get the front axle redone along with the brake pad. I didn't have to do anything but travel a few miles to go get it done in one of their authorized mechanics. However, it was an inconvenience to me because it wasn't one within 15 miles of where I lived and I had to travel just to go to a mechanic. Overall I should have done a little more homework and a thorough check of the car. I wanted to be able to take Off Lease's word but clearly that's not the case.
Dear Lashun,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experience with our Palm Beach team, and hope that you felt like part of the family during your visit.
We’re sorry to hear that you’re unhappy with your car. Have you contacted your salesperson or a sales manager regarding these matters? When moving over 4,000 vehicles through inventory every month, we’re not exempt from making any mistakes. Sometimes they happen. We’re confident that the salesperson did not deliberately misinform you. We do apologize for any inconvenience that this oversight has caused you. You should be hearing from our Customer Service Director shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396 so we can address your concerns on a more personal level. You can also reach us anytime at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 23, 2016
The price was purely the reason that I got a new vehicle from Off Lease Only about 30 days ago. I bought it in cash. The salesperson, Michele, did a very good job. The biggest problem that anyone would have in buying a vehicle from Off Lease is that, if they're 900 miles away like me, they're buying something unseen. So, I had to develop a degree of trust. I didn't know if it was going to work or not, but it did work. Not that Michele had to hard-sell, but the key was that I asked him, "Can you take pictures of the blemishes?" and he did. Within just a few hours, he had somebody out there with a camera phone who took a dozen pictures or so, and he sent them on to me. So, it was not a struggle to have cooperation at all. The old story is, you'll never know until you wash the car, and he obviously couldn't do that. He did a very good job of trying his best to find major flaws, and he did, inside and out.
For instance, it looks like somebody was using acetone or fingernail polish removers by one of the shift knobs and it had gotten the paint wrinkled up, and there was a picture of that. First off, nobody would buy a car that they hadn't seen or driven, so it takes a lot of trust to do that. So, Michele broke down any resistance because he developed trust by being very open about anything he could find wrong with the car, which you would think would be the wrong thing that you'd want to do. If you're trying to sell the car, you'd want to hide all its blemishes. But I told him, "I'm 900 miles away, and if I'm going to come down and get the car, I don't want to get there and be disappointed because I'm seeing a lot of things.
The only thing that did become a question and could become an issue for other buyers was that I did not get to see all the documentation until I sent cash payment, and most people would never do that. I assume that 99% of the people are financing what they buy, and not seeing any of the documentation until having wired the payment could've developed immense fear on the part of the buyer. They would've improved things further and could've made the experience better, if they had sent all of the documentation, invoicing, and details. Doing this would develop higher trust, but it would also develop more questions, so more time has to be taken by the seller to explain things. But nonetheless, they did a great job.
Dear Carl,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with the service you received from Michel, and we hope that you felt like part of the family during your visit.We’re sorry to hear that the process wasn’t fully explained to you. We do have a department fully dedicated to Out of State purchases. It sounds like possibly the salesperson was trying to secure the vehicle for you before it got sold. Did you receive a copy of the Buyer’s Order before wiring your payment? We would like to discuss this matter with you on a more personal level. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us, anytime, at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 22, 2016
I bought a car yesterday, only to take it to a tire shop less than 24 hours later because the low pressure light turned on. Well it needs all new tires. They made sure to bring the car to me nice and dusty to conceal this fact. Absolutely disgusting.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that your experience with our Palm Beach location fell short of your expectations, and are really glad to hear that our General Sales Manager, Floyd, was able to contact you and work things out on your behalf.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only for your Used Car Destination.
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 18, 2016
One of my friends bought a car from Off Lease Only and told me about it. When I had a blown transmission on my old car, I also went with them. I looked at other dealers and Off Lease Only had the best deals and the best mileage. I bought a 2013 Honda Accord from them. The salesperson was a good guy and wasn't too pushy. He let the car sell itself. And when I had a question, I would go to him and he was very helpful. I financed the vehicle and processing it with the finance company went great. Their rep was very helpful and explained everything to me in a way I would understand them.
Dear Tony,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Nov. 18, 2016
We buy our third car from Off Lease yesterday and as always we left with big smiles and happy hearts. I have searched all over the State of Florida and Off Lease has the best prices by far and the friendliest sales people and staff. I like the fact that there's no hidden fees and you can see the price on the vehicle window without any pressure. My sales representative was Dizzy ** worked with me to get me exactly what I wanted and my finance manager Kashif ** was amazing and got me out of there on time to pull up on my husband and surprise him with his new truck in front of all his coworkers. It was Epic!!! Thanks for the great experience as usual!!!
Dear Chrisitna,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience.
Thank you for your third purchase from us. We look forward to working with you for many years to come. OO
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 17, 2016
Off Lease Only was recommended to me through a co-worker, and everything seems fine. I went on a Saturday so it was expected that the process was going to take a little bit, but it was an enjoyable experience nonetheless. Everybody was friendly and gave me the attention I needed. My salesperson Ron was very patient with me. I went in there not knowing what I wanted and he took the time and effort to make sure I got what I wanted. I love my Accura ILX, it's great.
Dear Michael,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with Ron, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 16, 2016
I got a new vehicle from Off Lease Only when my daughter's used vehicle no longer worked. I went with my boss' recommendation. My boss had bought his cars there. When I got there, Michael, the gentleman that helped us out was really nice. He gave us some pointers when we asked. He would leave us alone to look around and back to make sure we were doing good. I like their process - going in, being able to look at the cars and try out the car. I can't stand the typical dealers where one goes in and sits down, and their people come and go every time the client has a problem with the price. The whole experience was awesome. We didn't really care about the make or model. It just had to be a good price and low mileage. We had the vehicle financed and it was also an easy process.
Dear Angela,
Congratulations on your new vehicle. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Michael, was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours.
We look forward to seeing you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 15, 2016
I was planning to change a car and Off Lease Only have what I needed at a fair value. I have a Lexus RX 350 SUV and bought an Audi 2015 because I was thinking German cars are better than Japanese. That car was advertised, but when I got to the place, the car was not ready to be shown. I contacted the second salesman the next day and this person was a bit more knowledgeable. The car will be ready to be shown, so I took it from there. Everything was very good.
Dear Ernesto,
We appreciate you taking the time to leave us a great review! We are pleased to hear that you had such a great experience with us and happy to hear that our Team were able to assist you. Your satisfaction is our main priority . If there is anything else we can do for you please don't hesitate to give us a call!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 14, 2016
I've had good experiences with Off Lease Only. It was recommended to me and I purchased three cars from there. There was no hassle. Unlike a dealership where I have to deal with the manager, then the finance, and then this and that. With Off Lease it was straightforward. I really like the no-nonsense aspect of it. I've worked with Claudia twice now and she's very friendly and straightforward. The only complaint I have is that it's lengthy from the beginning to the end. But I would never go to a dealership. I haven't since I bought each of my daughter and my son cars. We'd rather go to Off Lease Only. I recommend the company to everybody. I've had a couple of friends go to Off Lease to buy.
Dear Dania,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience.
Thank you for your third purchase from us. We look forward to working with you for many years to come. OO
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 13, 2016
I had looked at dealers before and I was told a lot of good feedback about other people's experience with Off Lease Only as far as getting the most value for their money. Their salesperson was fantastic and easy to work with. I couldn't ask for better help and support. He was great through the whole process. He's really responsive and on top of it. I got a Lexus RX 450. It's an SUV which was the change that I wanted and I'm very happy. I did the initial financing. The one drawback though which is really concerning is that I've had my car for a few weeks now and I still don't have anything from the bank with regards to my car payment. And my first payment is due in the beginning of December, so that's a little disturbing to me. But I don't think it's anything with Off Lease Only.
Dear Susan,
Thank you for sharing your experience, and we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars. It’s great to hear that your visit with us earned a 5-star rating!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 11, 2016
When I got an Uber to go around Miami, the driver, who was a client of Off Lease Only, told me about the good experience he had with them. So I did my research on the internet, checked their reviews and the experience other people had with them. I learned that they have a good price, so I purchased my Nissan Altima there not even a month ago. It's a small car, compared to my used vehicle, but I spend more in gas with this vehicle than I do with the other one that I had. Although in terms of driving, the Altima is better.
I went to the dealership at about 4 PM, and when I got out of there at 10:30 PM, the car was already financed and with insurance. But I had so many questions, and the salesperson was busy with so many other things so I figured out the answers myself. When I walked in, I was told to just go in the lot and choose the vehicle I want, then go for a test drive, and that's what I did. I had a great experience with Of Lease. The processing of my purchase was easy and well-done in the same day. If I know someone that's going to buy a car, I would definitely recommend that they first check Off Lease out, before they make their decision.
Dear Carlos,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our Team, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 9, 2016
My experience with the rep, Gerald, was very good and we got the car we wanted. Thoough we were made to wait an awful long time to get it done. They couldn't find the car initially. There was miscommunication but then they found the car. It's what we wanted and we liked the price so we bought it. But I'm mad at Off Lease Only. A month before, I saw a car I wanted to buy from their market so I phoned up the Palm Beach office, made an appointment and drove all the way up there. I was so busy then and it took a Saturday morning off to do it. We knew exactly what model we wanted and thought the price was good but they couldn't find the keys to the car.
I was a bit annoyed and was asking them if they can find the keys to the car. I told them I've driven all the way from Miami. But then they said that it's not that far. The comment was unfortunate. The manager came out, looked at me and was trying to see if somebody had dropped the keys somewhere. But they've got nothing. I asked if we'd go empty handed then and was told that we would. I told them they've got to do something to look after me over that and they said that maybe they'll give me a free tank of gas.
So we drove off and went home. I phoned up and said what happened back there then asked if they're gonna get the keys cut, set a new appointment and we'd drive all the way up there again. I was told they would but no one had called so I called back and asked if they've found the keys to the car. They then replied that they'll take care of us. But nobody called me back again. So I phoned them again and they said they still didn't have the keys to the car. I never even got an appointment. That really pissed me off. The company is doing well. But I'm actually in disbelief. That whole thing left a terrible taste in my mouth but we still bought a car from Off Lease Only. Off Lease Only had good prices or I never would have bought a car from them.
Dear James,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with both our Miami and West Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.We’re really glad to hear that you enjoyed your experience with Gerald in Miami, and we hope that you felt like part of the family during your visit.
We are really disappointed to hear about your experience with our West Palm Beach location, and would like to reach out to you to discuss this matter with you on a more personal level. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope to be speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 7, 2016
I bought a Toyota Sienna mini van from Off Lease only because of the price. We financed the vehicle and the process was long because they are very busy - they were working with lots of people at the same time. But the salesperson was efficient, honest, polite and to the point. They had originally offered to replace one of the tires but they said they didn't feel it was safe. We took it to a mechanic to have it inspected and he wrote down that all four should be replaced. Then they wrote us a voucher right then to go get them replaced, so we were pleased with that.
Dear Savannah,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 850 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed Nov. 6, 2016
Off Lease Only was great. This is my second purchase with them because of their price and service. JB is very helpful and courteous. This is also the second time I've worked with her, and she's been fantastic. Thank you so much for the service.
Dear Percy,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your second car buying experience with JB, was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Nov. 5, 2016
When my car was shot and we needed a new one, my husband found the car he wanted with Off Lease Only. And it was cheaper than any other one that we have found. We traveled all the way from Lake Wales to Miami just to get it. We bought it straight up. Their sales rep was great. He had everything prepared and ready for us when we showed up. We had a Toyota Celica and what we got was a Toyota 4runner, which was a big difference since my Celica was a little two-door sports car, and we just got an SUV. I do love my previous car, but we traded it in for the 4runner and now my husband drives that. We'll probably always shop at Off Lease Only from now on if we buy a new car.
Dear Amanda,
We love hearing about customers that have a terrific experience at Off Lease Only, and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Congratulations on your newly Toyota 4Runner. We are glad to know that this was an experience you would repeat.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Please feel free to contact us if you have any questions on your new vehicle.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Nov. 4, 2016
I had my old vehicle for a very long time and there were too many miles on it so I decided to go for another one. Off Lease Only's good online reviews led me to make my purchase from them. Also I had purchased from them before, in Miami. This recent experience at Fort Worth is better. I got a 2015 BMW, which is way better than my previous vehicle. The process of financing the vehicle was a no-brainer. I was there early in the morning, so there were not too many people in front of me. They explained 100 percent how the car was and told me about the previous owners, everything that was on it and everything that happened to it. They took very good care of us, so I was pleased with my experience with them.
Dear Tiago,
Thank you so much for your repeat business!! We're pleased to hear your experience at our Lake Worth, FL, dealership was even better than your previous experience with us! Please note the Lake Worth dealership recently moved to a brand new, state-of-the-art facility at 1200 South Congress Ave., West Palm Beach, FL 33406. This new, larger facility should help Off Lease Only keep our customers happy and satisfied.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you in the future.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R. and Ed H.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Nov. 3, 2016
I purchased a 2013 Toyota Prius from Off Lease Only when my other vehicle started to break down. My dad purchased a vehicle from them and recommended them to me. I financed the car which was an easy process to do but I didn't really like Roan, the salesperson. He would not take "No" for an answer after I told him "No" like a million times. Also, my tag is about to expire but I still haven't received my registration in the mail that I've paid for.
Dear Jonathan,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you found the finance experience to be an easy process.
We are concerned about your experience with Roan, however. We would like to reach out to you to discuss just what happened that left you so dissatisfied. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396 to discuss this matter. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 27, 2016
It's very simple to do business with Off Lease Only. I've bought a few cars from them. First I bought a Nissan Versa 2012, a Sonata 2014, and the one that I got now, a Nissan Maxima 2014. Their people were very nice. David was very good. I financed all my vehicles and it's a very easy process. When I selected a car, they asked me about the financing I wanted. I got a bank that is giving me X-amount. Off Lease Only asked if I would do it with them if they give me the same percentage and I said of course I would. The finance officer was very good.
Dear Jaime Cueva,
We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience.
Thank you for your recent purchase from us. We look forward to working with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 25, 2016
We were shopping around for cars, and my brother had bought two cars from Off Lease Only previously, so we decided to go and check them out. We bought a 2016 Chevy Malibu and made the purchase about three months ago. It's awesome. We financed it and it was a bit of a process, but fairly easy. The sales rep was very helpful and knowledgeable. He is amazing and I like his personality. We had a great experience with Off Lease Only.
Dear Jesus Velasquez,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Oct. 20, 2016
My son drove me crazy for a car and the rep I spoke to from Off Lease Only told me that even if the interest is sky high, I could finance it. She gave me all the other options that could help me out with the payment. I bought a Dodge and I'm trying to see if I could do a little adjustment with the financing as I lost one of my jobs last month.
Dear Marie Paul,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 14, 2016
I was getting too tired and too big for my old Lexus. Off Lease Only was the first thing that kept crossing my mind. I heard that they had a large variety of cars. I felt like I could try something new instead of going to just the regular dealership. I bought a 2015 Chevy Apollo a couple of months ago. It's a lot bigger. I'm a football player and I needed the extra room. I had my vehicle financed. The process was very easy due to the fact that I was at the place where my aunt bought her car from and I dealt with the same person she did.
The sales rep was a really cool guy. He was willing to work with me. I was getting ready to get a Jeep Compass. I stay by South Beach. So, I don't really want to be seen in that. It's more like an old person's car. I was like, "Hey, Mark. I'm not really feeling this car anymore." He ain't have a problem with it. He just said, "All right, bro. Come in tomorrow and we'll just take our time with it." We ended up finding the Apollo and that was one of my dream cars.
Dear Dinsdale Jackson,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that Mark, was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 11, 2016
I wanted a new vehicle and Off Lease Only had a more competitive price than the two dealerships I initially went to. I bought a Lexus and financing with Off Lease was very simple. They were straightforward and easy to talk to. There's a lot of personnel in the office so there's always somebody to help. The place is big and there are cars for everybody there.
Dear Frank Acevedo,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Oct. 7, 2016
I had given my daughter a 2007 Saturn Aura that was in a great condition and paid for but she wanted something a little more spiffy and newer. A friend of mine purchased a car from Off Lease about three weeks earlier and told me what a good experience they had. It was my first time ever going over there. We originally purchased a KIA Forte. Off Lease told me to go have an inspection done and that it has a manufacturer recall on it. I went into KIA but they weren't able to do the recall fix because they said that that car had so much internal metal damage. So I called Off Lease and they told me to bring it back and that they didn't want me to have a vehicle like that.
I had to redo the whole transaction over again, including the financing, for the Sonata. It was time-consuming because they have definitely a different setup than anything I've ever experienced, but it wasn't difficult. The second experience was a lot quicker because they had everything already there and were just transitioning to a different vehicle. The fact that Off Lease didn't give me a hassle with having to change the car out was really nice. It was, "Bring it back. We don't want you to be unsatisfied or have your daughter in a car that's unsafe. We will do everything. We can to take care of this."
My daughter went from a 2007 Saturn Aura to a 2013 Hyundai Sonata. She got a nice upgrade. My salespeople were Eddie and Zach and they're both professional and great guys. They helped me out immensely and I had a great experience. I dealt with Eddie way longer because he did the Forte and the Sonata, but he happened to be off at the time that I got there, so Zach took over temporarily. Eddie came in, even on his day off, to finish up the transfer. I would recommend Off Lease to anybody. I don't typically buy used vehicles but if I wanted something that looks good at a reasonable price, I would go there myself.
Dear Angela Davis,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 6, 2016
My old car was old and I needed something new and nice. I got a 2016 Dodge Challenger from Off Lease Only and financing with them was easy. My new car is the best ever. It doesn't smell. It was a good experience with Off Lease.
Dear Christopher Falcone,
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at, Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We wish you safe travels in your new 2016 Dodge Challenger and look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 5, 2016
My granddaughter went online and did her research for the car that she wanted and located it at Off Lease Only. She got the Corolla 2013 from them in July. She had it financed at the dealership and the process went well. I co-financed with her so she could get a better rate. In general, we were extremely pleased. It was our first experience with Off Lease Only and didn't know what to expect, and overall, it went really well. It was my granddaughter's first car purchase, and it was a very good experience for her.
Danny was our sales person. He answered all our questions and did not push us and gave us plenty of time because my granddaughter went over the car with a fine-toothed comb. She really did her homework which was great and Danny understood. She looked at two vehicles and he was very willing to have the other one brought up over where it would be for her to look at it also. He could not have been more helpful. If we'll go back to get another one, at any time, we will try to set up an appointment with him. In fact, I spoke with him a couple of months ago when my grandson was here and looking for a vehicle. I've also recommended them to others.
Dear Cecile Chambers,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that Danny, was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 4, 2016
I got a Toyota Prius for her last July which I financed. It was an easy process. The payments were higher than I expected but part of that was because I co-signed so they’ll help her build her credit. Nonetheless, it was good. The sales rep was great. He was nice and we really liked him. It has been a good experience.
Dear Rhea Baur,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Oct. 3, 2016
I needed a new vehicle and financing with Off Lease Only was easy. I put a lot down, so it’s easy to get approved, and they have no prepayment penalties. I can pay off my Nissan Maxima early. Also, the price is a lot better. However, their office wasn't classy-looking and a little chaotic inside, and I noticed some of the employees were a bit unprofessional. But besides that, everything was good and I would recommend them.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you found our finance process to be easy and accommodating, and that you appreciate our pricing.
We are aware that we’ve long overgrown our Palm Beach location, which is why we’re so excited about the opening of our brand new state-of-the-art facility opening the first part of January. We hope you’ll stop in for a visit to say hello!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only Palm Beach, we wish you many safe travels in your new Nissan Maxima, and we look forward to assisting you in any way we can to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 1, 2016
My parents purchased their latest vehicle from Off Lease Only, so I went straight to them in July and got a 2016 Dodge Challenger. It is brand new, and it's the first vehicle I bought on my own, so it’s way better than the vehicle I had before. Their sales rep has been very helpful, and whatever we asked, he had an answer for it very quickly. The longest part was getting my vehicle insured, but everything else was very quick.
Dear Roberto Guerra,
Hearing that you had a GREAT experience with your First Car Purchase is the best thing we could hope for! Your business means a lot to us. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new 2016 Dodge Challenger.
We look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 30, 2016
My dad got a Nissan Altima about three months ago from Off Lease Only. Perhaps my mom saw that they were a good place to go to because she got her Mercedes from there. My dad bought the car for a good price. He paid the full price in cash. The salesperson, Joseph, was good. I'm also going to go to Off Lease Only when I'm ready to get a new car for myself.
Dear Toshebia Lane,
We are glad that your parents were able to purchase their car with us and that their purchasing experience was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 150,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 29, 2016
The car I had was old and required a lot of maintenance so I thought it was time to update. Off Lease Only had the model vehicle I was looking for at a reasonable price. I bought a BMW convertible two months ago and I am financing it which isn't a difficult process at all. John was very helpful and responsive when I needed information, and he called me back.
However, there were some mechanical issues with the vehicle I purchased that were not disclosed until I drove it. Afterwards, I needed some cosmetic service done to the car and I was referred to a local Off Lease Only office which was different from the one I purchased the car from. They pretty much tried to hide the cosmetic service repair to what I supposedly would pay so I wasn’t very happy with that. I didn’t notice that the same issue had reoccurred until about a week ago and I intend to call them back.
Dear Kelvin,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our West Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that Jhon was very helpful, and we hope you felt like part of the family during your visit!
We’re disappointed to hear about the problems you encountered, but we’re so relieved to hear that both Jay, sales manager and, Jhon, your salesperson have been in contact with you and are working things out with you.If you should have any lingering questions or concerns, please don’t hesitate to contact us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to continuing to assist you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 28, 2016
I had bought a car before from Off Lease Only, and familiarity was why I shopped with them again. I bought a Lexus only three months ago. The vehicles that I purchased from them are two different things: One was an SUV, while the other's a little hybrid. The salesperson, Ian, is a great guy. He was very knowledgeable and patient with the whole process, and I had a great experience. I like the fact that they give you a one-on-one experience, and the person you first deal with pretty much stays with you the whole time. Furthermore, you don't have to go through the hassle of negotiating. When you buy a car from a regular dealership, you could fight on the price, the transaction goes back to the finance manager, and it's this whole process. With Off Lease Only, the stated price is what you're going to pay. I financed the vehicle that I bought recently, and the finance process wasn't so much quick, but it was pretty straightforward.
Dear Javier Castillo,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your second car buying experience with Ian Chizar was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 27, 2016
My old vehicle was broken down and the parts were obsolete. I visited about 10 dealerships before I went to Off Lease Only and they had the best prices with cars that have better mileage per year. I bought a 2012 Kia Sorento on July 13th of this year from them. Their salesperson, Bill, was good and very thorough. He gave me car facts and price ranges and showed me the best vehicles that were in that range. I had the car financed and Off Lease Only was in good in detail as far as my payments. They were very workable with my price range and it was easy.
My only thing is the no-lemon contract that they made me sign. If I had problems with the car, I can go to them and get some form of reimbursement for paying for the car to get fixed or for the towing. Part of it was covered by the warranty but a lot still had to come out-of-pocket. I haven’t gotten around to contacting Off Lease Only but the car broke down on me once. It is fixed and up-and-running, though. Other than that, I’ve recommended Off Lease Only.
Dear Francis,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelingswith Bill, and we hope that you felt like part of the family during your visit. about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experienceIt’s good to hear that the payments worked in your favor as well.
Our Customer Service Director, Melissa, will be reaching out to you shortly, if she hasn’t already. In the event that she is unable to reach you, please contact her toll free at 1-855-994-6396, or if it’s more convenient for you, she can be reached at customerservice@offleaseonly.com. We would like to discuss the documents you signed and clarify a few matters with you.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 26, 2016
My stepdad purchased a vehicle from Off Lease Only a couple of years ago, and while doing research online, I found that their prices were the most competitive. I had a great experience and I’m extremely satisfied with the vehicle and the customer service I received. Carlos, their sales person, was amazing. He's very good at what he does and he treated me well. Through our conversations, he figured out right off the bat what I was looking for and recommended a vehicle. Also, everybody else was very professional with the way that they do things.
The financing was an easy process since I was pre-approved before going there, although it was time-consuming. I thought from the point that we picked the car and I realized that it was what I wanted, and being that I already had a pre-approval, that it was gonna go quicker. I know they were busy and purchasing a car is an all-day affair but I thought it might speed up the process a little more coming in with that. But we were there all day, and there were several hours when I just sat around, did nothing, and just waited. If their process is a bit different if people come in with a pre-approval as opposed to however they worked the system, it could have been done a lot quicker.
Dear Luis Beltran,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 800 employees now, Off Lease Only relies on your feedback as quality control.We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Sept. 24, 2016
I got tired of my old car, and I liked Off Lease Only's fee. I bought a 2014 Chevy Impala, and it's way more updated than what I had, and the ride is smoother. The sales rep did his part, and he was excellent.
Dear Devin Clark,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Sept. 19, 2016
I bought a car through Off Lease Only. Their price is very competitive and reasonable. Initially, I bought a Mercedes GLK. There were some issue with the car and I let them know right away. Then they're able to let me trade it, bring it back and then get a Mercedes ML350, which is very nice. They did great and it's a great place because I'm planning to go back to get something for my wife. The people are good and they even give you water.
Dear Hugues Jeanty,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Sept. 2, 2016
We purchased a vehicle from Off Lease Only in Miami about three years ago. We had a positive experience with that and ended up going to the Off Lease Only in Orlando because we moved closer up here. I chose Off Lease due to their transparency. They're very open about what they sell. Their website shows each vehicle with exactly what's wrong with it. They don't have dealer's fees as well. The only thing added on are taxes and fees that are government-required.
I bought a Nissan LEAF, an electric car, and I think Off Lease Only needs a bit more knowledge about how electric cars work. Not a lot of people know about them. Other than that, I had no issues. Off Lease Only was busy that day so the purchase took a little while, but we definitely recommend them to anyone who’s looking for a car.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
Thank you for your loyalty in returning to Off Lease Only for another purchase, and we hope you’ve always felt like part of the family during every visit.
We’re sorry to hear that your salesperson was not as familiar with the Nissan Leaf as he was with other makes and models. Who was your salesperson? We appreciate you bringing this matter to our attention and we will be addressing this issue.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we wish you many safe travels in your new Nissan Leaf!
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 30, 2016
My mom and dad have cars from Off Lease and when I wanted a new vehicle, I decided to get from them as well. I went straight there without going to any dealerships prior, and bought a 2014 Kia Soul. The salesperson, Marvin, was friendly and wasn't forceful. He encouraged me to go look where I want and what's feasible for me and how I feel about it. He was unlike majority of salesmen and women who are very forceful and tells me what I'm gonna buy, what I need to buy, and always aim for the highest price.
Dear Kimberly Kasey-Sampson,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with Marvin, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 29, 2016
I heard about Off Lease Only through my mother-in-law. I'm trying to establish credit so I needed to buy a new vehicle. I got a 328i BMW and had it financed. The process was very long but everyone that I've dealt was very awesome, friendly and nice. The salesperson went above and beyond to solidify a deal and I gladly appreciated that. I would recommend them.
Dear Keon Penny,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 800 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilien Fischer, Owners
Reviewed Aug. 28, 2016
I purchased two vehicles from Off Lease Only this year - one in February and another in June. The whole purchasing process was very smooth. The sales staff were great. They were very friendly and accommodating and they helped me find what I was looking for. They were very professional and organized. I was an out-of-state buyer and they picked me up at the airport. They handled all of the paperwork for an out-of-state transfer. All the paperwork was very neat and organized and I had no trouble at the DMV. It's a good experience.
Dear Jordan Brown,
Being an Out of State Buyer, We know you had options when searching for your car, and we appreciate that you chose us. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owner started this business with 2 cars and his life savings and has grown it to the largest independent used car dealer in the nation for two reasons, saving his customers thousands on their dream car and providing everyone with a transparent and smooth car buying experience.
Thank you for sharing your experience, we are so happy that our Team ,was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it! We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 27, 2016
We had a baby on the way and needed a new vehicle. After checking out 4 other dealers, Off Lease's pricing and the ease of purchasing there brought us to them. The sales people didn't bother us. We just found a person and they got us what we needed, and they did it pretty quickly. We bought a BMW 7 Series. We financed it through our own bank so I didn't have to do anything with those guys there. They were nice. They tried to offer me a lower rate but they couldn't. We'd probably go there again.
Dear Patrice Rogers,
We know you had options when searching for your car, and we appreciate that you chose us. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 26, 2016
I've had cars from Off Lease before and I went for them when I wanted a new vehicle because it was easier and they have a lot of options but the deciding factor is the prices. I had a Mercedes 2015 financed lately and the sales staff is great. He's a very straightforward guy.
Dear Surely Molina,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 25, 2016
I was looking at Off Lease Only’s website when I saw a deal that was really good so I decided to trade in my vehicle and purchase a vehicle with them. I had it financed which is never easy and super long. They were fine for the most part but it’s a do-it-yourself thing. It was irritating being there for so long doing everything yourself.
You literally have to go on the lot and find your own vehicle that you want to test drive and test drive it by yourself. Then you would get your paperwork together, one piece at a time. You have to go look through your own stuff until you find it. Then each time you hand them a piece of paper, they’re like, “Oh, well, I need this now, too.” It’s not one-on-one but I didn’t mind it that much because I got a really good deal on the car. I’ve been recommending Off Lease Only because of their deals but I have informed the people whom I've recommended it to that they’re gonna be there for at least four hours and majority of it is do-it-yourself.
Dear Rockelle,
Thank you for visiting our Orlando location and taking the time to reach out and share your comments and feelings about your experience. With over 800 employees now we rely on your feedback for quality control.
We’re really sorry to hear that you were inconvenienced by being on your own. We’ve found that most of our customers prefer to look around and do a test drive without a salesperson over their shoulder. However, we realize that doesn’t appeal to everyone. Did you reach out for help? If so, what was the response?
We care about your concerns before, during, and after the sale. We’re glad to hear that, at the end of the day you were happy with the outcome.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends at Off Lease Only’s Orlando team, we wish you many safe travels, and we look forward to assisting you in any way we can to enjoy your new Nissan Altima!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 24, 2016
We bought three vehicles. We got my son’s car first in June. And then in July, we got my daughter’s. And then we got my mother’s end of July. We liked the prices because we could still have some equity in the vehicles. We also liked that they didn’t have the hassle with sales people which made the experience nice. Everybody at Off Lease Only was very helpful and very friendly, and we’ve been telling everybody to go there.
Dear Robin Thurston,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 23, 2016
When I wanted a another vehicle, Off Lease Only had the best deals and the salesmen were really nice. I’ve been to other dealerships in the past and I definitely think that the salesmen at Off Lease Only were a lot more friendly and not too pushy. I got a used vehicle which is in great condition and the financing process was pretty quick for the most part.
Dear Lucas Glykas,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Updated review: Aug. 26, 2016
We returned to this dealer later in the week, and although it took a great deal of time, we did end up purchasing a vehicle.
The bottom line for me is that you get the service you pay for. They don't have the staff or space to handle their volume of business. We arrived at 630pm, inspected and test drove one car, and were among the last persons out at 11pm with our purchase. They are short staffed but still crammed in their facilities.
The dealership has reached out to us seeking remedies for our experience. They tell me they have plans to expand their facilities. Prices are so good that I will return, with appropriate expectations. So I will upgrade my rating.
Original Review: Aug. 22, 2016
I took my 83 y.o. mother to the Orlando lot on a Saturday afternoon, evidently the worst day of the week to attempt a purchase. We selected 4 cars and made notes on the provided yellow post-it notepads. Our rep had left us with his cellphone number, so I called him and he gave us instructions on how to find the cars and suggested we wander out on the lot. It was 95 degrees out and my mother is 83 y.o. We wandered and crossed the entire lot and got the rear without finding a car. I called the rep again and said we needed help and he said he would find us with a golf cart. He drove us around and he couldn't find a single one of the 4 cars.
We were dropped back at the shade structure and the rep asked us to wait while he looked in the back lot. Finally he found one and brought it up front. It was the hybrid we had selected only to compare with the others because it was a little out of our range. We sat in the hybrid for another 15 minutes and finally the rep came back and said he could not retrieve the other cars from the back lot. Frustrated, we went back in to select alternate cars.
While inside another rep approached us to help and asked him how we could determine if cars were available for inspection or not. He did not/could not understand what we had already been through. While the rep went to the back lot, we found some less desirable cars, only so that my mother could see what the models looked like. We were able to see one of them.
In frustration, we left. With none of our notes because the rep kept them. The rep offered to research our trade in value if I would text him the VIN and mileage. I did so before we left the parking lot. 6 hours later I texted him again and asked for the estimate. He replied that he was getting it. It is now 24 hours later and I have not heard from anyone.
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 800 employees now we rely on your feedback for quality control.
Our Customer Service Director, Melissa, should have been in contact with you by now. If, for some reason, she was unable to reach you, please contact her, toll free, at 1-855-994-6396 as soon as possible so we can give you the immediate attention you deserve. Our Orlando General Sales Manager, Bob Harris, was also attempting to reach out to you. If they have been unsuccessful in reaching you, it is important that you contact us so we can help you. We care about your concerns before, during, and after the sale.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 22, 2016
I got a raise at work and I wanted to treat myself and since I live by myself and being a girl, car shopping’s hard. I went shopping to other dealerships, but I liked the fact that prices at Off Lease were non-negotiable. I went in, took a look at what I want and it’s clear-cut so I liked that. I purchased a Mercedes ML350 in June. It was very nice. I had a Jeep prior but this is definitely better. The car knows whenever it rains. I don’t have to turn my windshield wiper blades on. It’s awesome and I love it. I had financing through Ally Financial. The guy that helped me find the car, the manager and their finance guy were all wonderful and very helpful. The sales guy was very nice. He contacted me prior to me coming in. And then about two weeks after I bought the car, he texted me to make sure I was happy and everything was going okay, which I thought was very nice.
Dear Nicole Vavreck,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 21, 2016
My cousin bought a car from Off Lease Only about two years ago and told me that it was a painless endeavor. He went in there and got what he was looking for at a good price. When it was time for me to buy a car, I went down there thinking I would just look around. I walked in and Gloria, the saleslady, told me to take a look at the computer to see their inventory. I told her I've already looked at the computer and know what I want but she told me to look at it again because they sell 200 cars a week and the one I was looking at might already be gone. So I sat down at the kiosk, looked at a couple of vehicles and then found two or three Mustangs that I was looking for.
She showed me the one that I ended up buying. I took it for a test drive, liked it and bought it. It was a straightforward and clean purchase. I've bought a lot of cars over the years and some guys play games with me on their price. With Off Lease, there was none of that. I live about 35 miles away from there and it was a Sunday night but the saleslady who sold me the car was kind enough to drive the new car that I bought home and was followed by another worker there so she could get a ride back after she dropped off the new car. I would have had to go home, get my wife, then come back the next day and get the new car. They eliminated all that running around for me.
If anybody else is interested in buying a good quality used car, Off Lease is the way to go. First of all, they have a huge selection which one's not gonna find at a typical dealer. One would have to go to five or ten dealers to get that wide variety. Also, while some people might argue that they don't like the idea that the Off Lease guys aren't willing to negotiate the price, I look at that as a positive because some people are not as astute as others when it comes to that. In here, one would know going in that that’s the price and like Gloria said if I wanted to pay 500 bucks less, I can go look at another Mustang, but this had 40,000 miles, as opposed to the one I bought that only had 25,000 or 26,000.
I was very pleased and took Gloria's card. Gloria was very professional. My wife drives a 2015 Cadillac ATS. It's a lease and when we give that back, I'm not gonna lease from the dealer anymore. I will buy one of these at Off Lease that has a few thousand miles on it and not have to worry about any payments. Then they even took a personal check on a Sunday. They handled themselves very well and I would recommend them to anybody.
Dear Jerome Barbieri,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our Team, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 20, 2016
I had never seen anything like Off Lease Only. We were looking for a second vehicle. We had a prior financing with our credit union, but Off Lease Only was able to match the financing. We ended up buying a Hyundai Santa Fe. The salesperson was wonderful, fabulous, and incredibly knowledgeable. He sent me information before we even had reached Off Lease Only so that we were able to look into things that we were concerned about and the different vehicles that we were interested in. We had picked out five different cars before we actually got there and he brought us all those cars. He explained everything to us and was very attentive.
Off Lease Only was a totally different experience and it was so nice, looking back now. The financing was faster than any dealership. Everything was upfront, like with what the price of the vehicle would be. I wasn't misled like in some places. The best thing about it was that there was no pressure. We did go to another dealership and picked out two cars to look at, but they pressured us to buy the higher-value car. We then got calls at three different times to come back in. If we had decided that none of the cars at Off Lease Only were what we were looking for, we could just walk away. It was a very positive experience with them.
Dear Julie Hickey,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 19, 2016
I wanted a newer vehicle, and since I already had a car through Off Lease Only, I went back to them and got a 2014 Lexus. We had it financed, and the process was quick and easy, and shorter than the times that we were there before. The sales person was nice, very helpful and informative with the vehicle that we were choosing.
Dear Sharita Johnson,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 17, 2016
I liked the no haggle situation at Off Lease Only and my friend already had a positive experience with them. I got a 2016 Hyundai Santa Fe and I financed it which was pretty easy. We first did it through what Off Lease Only offered but then we went to my dad's bank to give us a better deal the next day. The sales rep was nice and wasn't pushy. I bought a car before, not from Off Lease Only but in other dealerships and it took a lot longer. This was a lot faster. I've been recommending this company to a lot of people.
Dear Christine Stewart,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 16, 2016
I was looking online for cars and looked at the online account of Off Lease and went with them. I got a Hyundai Elantra from them about two months ago and their sales people were excellent. My previous vehicle was pre-owned and the Elantra was the first purchased car of my own. I’m making my own payments on it so I financed it. The car’s doing good, so far, and it's treating me well. I’d recommend Off Lease Only to a friend.
Dear Michael Panebianco,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars. Thank you also for recommending us to others.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 15, 2016
I had a great experience with Off Lease. I bought a Nissan Sentra 2014 and I referred my sister who bought a Hyundai truck and I have another person that I referred who bought a Honda Accord 2014. Their fees are lower and financing my vehicle was an easy process. I went online and did the application. When I went in, it was much easier for me. My sister went and did everything there and it still was a good process. Carlos the salesperson was very courteous, knowledgeable and patient because my husband was a little reluctant and we went there several times. He even called us back to make sure the vehicle was okay. So I'm very happy with him.
Dear Wilma Delouis,
Thank you for taking the time to share your comments and feelings about your experience at Off Lease Only. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for your business and we look forward to work with you for many years to come.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 14, 2016
The vehicle that I was driving was a little bit too old so I decided to upgrade to a new vehicle. I shopped around a lot. I went to Dodge and Toyota dealers. But then I didn't like the type of cars, the prices and the treatment that I got from them. They’re also a bit shady at the place where I live in when it comes to selling brand new cars. I thought that Off Lease Only would have some better options and I ended up financing a 2015 Ford Fusion with them.
At first, I went in to look for a different vehicle, but when I got there, the day before, someone bought it already and then they told me that they could help me out and look for a new vehicle on their lot. We walked around and they showed me different vehicles. I told them what I needed and they showed me everything that they thought would fit my needs, what I expected and what I needed, and then we ended up finding the vehicle. The process of how everything didn't take that long. There were just some issues with the insurance, trying to get the paperwork on the new vehicle, but everything was pretty fast. I really liked the experience. It was pretty easy. It felt like they weren’t pushing me towards something that I don't want to buy and they actually knew what I needed and they helped me out a lot.
Dear Juan Delgado,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 13, 2016
We had a vehicle that was a little bit older and I was getting ready to have some mechanical issues. So we were looking to get something a little bit newer than our older vehicle. We learned about Off Lease Only through other friends and family who purchased from them. Their prices seem to be a little bit more reasonable than going through a dealership. We haven't had very good encounters with dealerships as far as the sales tactics and some of the backdoor agreements. We don't really find that too appealing. At Off Lease, they're not as aggressive. They're very friendly and it's a better buying experience from there. So we bought a GMC Acadia a month and a half ago. We financed it through our credit union, which was a fairly easy process. We had all of our paperwork with our credit union already in hand, so we just provided them with the check and purchased it from Off Lease outright.
Luis the salesperson is great. We've been there before we did the purchase. We were at Off Lease every other week, just going in. The entire experience is nice because you can go in any car you want. There's nobody over your shoulder, they don't harass you, you can take your time and when you're ready to get what you want, they're there for you. Luis was just very approachable and answered all of our questions. It was a good experience purchasing a car, compared to what I've experienced in the past. It was pleasant, enjoyable, and easy.
Dear Curtis Krauel,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that, Luis, was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 12, 2016
My uncle bought their car from Off Lease Only. Mine was crap and when I needed a new one, I decided to get it from them as well. The salespeople were very friendly and I felt very comfortable there. I had a few selected but they went out of their way to bring extra cars so I could look at those as well. When I finalIy decided which one I'll buy, I bought it outright.
Dear Sloane Stephens,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only enjoy that ride!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 11, 2016
My old vehicle was giving me problems and my family is growing. I went to Off Lease Only to browse at the prices and the cars, and I ended staying with it. I had the car financed, and the process was pretty easy. I got accepted for the bank that I wanted. The sales rep let me through the whole process. He let me know what I can do ahead of time so that when it was my turn I could already have everything ready.
Dear Yesenia Leonardo,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 10, 2016
I wanted to get a newer car and bought an SUV from Off Lease Only. Everything was good with them.
Dear Claudia Eguiluz,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 9, 2016
My car has been totaled by another car and their insurance gave me money to replace my car. I researched cars online and saw some good deals at Off Lease Only. They have nice cars for reasonable price compared to dealerships. I have a Toyota Corolla but I got a newer one and it's great and in good condition. I like it and I paid for the whole thing. The sales representatives were very straightforward and super helpful and I appreciated that. They said it's haggle-free then I knew what I'm getting into. It was an easy process. I appreciated that everything was laid out for me.
Dear Kiera Standard,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 8, 2016
Be prepared to get the quality of service you are paying for. It would be polite to call Off Lease Only a hot mess. It would be realistic to call it a Cluser **. After waiting an hour for them to start the car I had an appointment to buy I walked out and it took them half an hour to realize I left.
Dear Scott,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach team. We are really sorry to hear that you clearly did not get the true Off Lease Only experience that the owner started this company to provide. With over 800 employees now we rely on your feedback for quality control.
We sell over 4,000 vehicles each month, and we realize we can get quite busy at times and sometimes things may take a little longer than expected. However, that’s no excuse for the neglect you received. Who was your salesperson? We would like more information to determine what went wrong with your visit. Our Customer Service Team should be reaching out to you shortly, if they haven’t already. In the event that they are unable to reach you, please contact them, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We hope to be speaking to you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 8, 2016
We got an accident so we searched for a new vehicle in Off Lease Only. They're the cheapest one among other auto dealers. I purchased outright an RX 350 Lexus two or three months ago. The car is so much nicer than my previous Honda Element. They took a long time to count the cash. But they're great, very knowledgeable, and up front. Everything was easy.
Dear Jason Su,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 5, 2016
My other car was old. Off Lease Only has good prices, and I bought a Honda CRV from them. I like it. It's a different type of car, but it drives well. The salesperson was very nice. He was busy because they have a lot of customers at the same time, but he made sure to always check in with us. I had the vehicle financed, and the process was fine. You definitely have to be patient and have a good amount of time to go through the entire process. If you know that going into it then it's a good experience. As for me, I had a pleasant buying experience.
Dear Kristy,
First and foremost, thank you for your business. We’re glad that you had a pleasant buying experience and that you like your Honda CR-V. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you continue to enjoy your new Honda. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 4, 2016
I was looking for cars online and I found a rare car, a Mitsubishi Lancer, at a good price on their site. I have it financed and the process was real simple and easy.
Dear Richard Lentz,
We are happy to hear that Off Lease Only was able to help you find a great car at a fantastic price. Thanks also for the 5-star review. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed Aug. 3, 2016
My Toyota had gotten old and it was just time to get a new one. I checked online for price comparison. I didn't see anything that's comparative to what Off Lease Only has so we then decided to buy a Sonata from them. The salesperson was wonderful and great and I'm very happy with the purchase.
Dear Marilyn Honan,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 2, 2016
I gave my daughter my previous vehicle so I was looking for one and my friend suggested Off Lease. I went to every dealership and hated haggling and the whole deal. However, I can't say enough about Off Lease. They were fantastic. I dealt with Hugo who showed us how to do everything on the computer. My son and I researched the vehicle that I was looking for so we already had an idea. He told us exactly where to go look at them and gave us the opportunity to look at the vehicle on our own without him breathing down our neck. We could go in and out of the car, kick the tires and check everything. Then we went on a test drive and came back. He was the total opposite of pushy, very helpful and he answered any questions we had, helped us with the finance and setting everything else up.
I put a down payment out and financed part of it. We have a good credit score so it was easy for us to get financing. What I like was that I left there with the license plate and didn't have to go to the DMV and they didn't gouge me on the price. I bought a car previously from a dealership where they charged me $250 to get the registration. But at Off Lease, there was a flat fee of $76. He printed it out right there and handed us the license plate. The whole process took us less than two hours and it was the best buying experience I ever had. I would highly recommend them. In fact, I've been telling all my friends about Off Lease and trying to refer Hugo only because it was such a pleasant experience. The way they run business is exactly the way it should be done.
Dear Mark Kingsley,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for sharing your experience, we are so happy that, Hugo was able to satisfy your purchasing needs and that you gave Off Lease Only a try and enjoyed it!
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Aug. 1, 2016
I totaled my other vehicle and needed a new one. So, in May, I purchased a Volkswagen from Off Lease Only, after visiting two other auto dealers. I like the car that I purchased. The salesperson was very nice, and Albert, the finance guy, was a doll.
Dear Stephanie,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Volkswagen!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 28, 2016
My son turned 16 and it was time to buy my wife a car. So we purchased a 2016 Suburban from Off Lease Only. The salesperson we talked to was nice and very well educated as he made us feel he knew what he was talking about. He had also answered our questions to the best of his ability. After we purchased the car, we took the car over to the dealer 'cause it still had full warranty and was making a noise. The dealer told us that they really couldn't warranty a lot of the things that were wrong with the car because they had welded the chassis. We were informed that the car was in an accident and the airbags did deploy and that was it. We were never told that the car had been in that much of a horrific accident. They should have informed us about that but they never did.
When I spoke to one of the managers, we were treated like we were little kids by somebody that was probably in his 20's. I spoke to the general manager and was just to a point where we don't want to continue dealing with them. We've got a good deal on the car but I told him, "I just want to make sure my family is safe." We were told that it probably wouldn't have a roll over with the car but we don't appreciate the fact that we were basically put in a situation where we weren't told the truth. And then he got off saying, "Oh, we don't inspect our cars. That's why they're so inexpensive." They're putting people's lives in their hands.
I was extremely satisfied the first time but it eventually turned into dissatisfaction. I don't think I would go back again because the risk outweighs the means. I'm sure there's a lot of documentation they had us signed but the truth of the matter is that, we should have known what had actually happened in the car. The only reason I'm not going back and sue anybody is because right now I'm being told that my family's life is not in detriment. But the car is definitely damaged.
Dear Anthony,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re pleased to hear that Michael, your salesperson, was able to assist you and answer your questions, but did he encourage you to take the Suburban, prior to purchasing, for a third party inspection? We hope so.
We take pride in offering our customers a fully transparent purchase process. The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a free Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturer’s auctions that all dealers purchase their vehicles from. Any vehicle that has been in a previous accident has been repaired according to the manufacturer’s specifications and signed off by the manufacturer before it is offered for sale. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 7 years or 150,000 miles effective from the date of purchase.
We’re a little confused by the statement “I don't think I would go back again because the risk outweighs the means.” We’re just not sure exactly what you’re referring to. We sell over 4,000 vehicles each month because we offer our customers a fully transparent purchase process. According to Florida state law, all used cars sold in the state of Florida are sold “As Is”. No dealer in the state of Florida can guarantee that nothing will ever go wrong with a vehicle after purchased, not even dealers that sell brand new vehicles.
It sounds like there may have been a misunderstanding regarding inspection of our vehicles. We inspect all of our vehicles for safety issues. Have you taken your Suburban for a third party inspection yet, to a mechanic other than one of our competitors? You might want to consider doing that for a truthful unbiased opinion on the condition of the vehicle. We had an incident where one of our customers took a vehicle to a dealer to have some warranty work done and the dealer explained they couldn’t do any work on the vehicle because it hadn’t been properly repaired. Funny thing was, they were the dealer that repaired it. Turns out they were trying to get out of doing some warranty work on the car.
Unfortunately, we’re not able to protect our customers from fabricated statements other dealers may offer to justify either unnecessary repair charges or refusal to do warranty work.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Our Customer Service Director, Melissa, will be reaching out to you shortly, if she hasn’t already. In the event that she is unable to reach you, please contact our Customer Service Team, toll free, at 1-855-994-6396 so we can address your concerns on a more personal level.
We hope to speak with you soon and assist you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 27, 2016
I visited about six dealerships and Off Lease Only had better deal on nicer cars. I purchased from them and my new car is a lot better than my previous one. Their sales rep was pretty good and very courteous, too.
Dear Rakeem,
Thank you for purchasing your vehicle at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know you were impressed by our vehicles, our better deals and the treatment you received from your Sales Associate. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 26, 2016
My car engine blew. I had a few friends who work the dealerships and I knew what I was looking for so I shopped online and had quotes sent over. With Off Lease Only, I liked that I could do my own thing and that there was no hassle. I checked out their cars and really liked everything. I love my new Hyundai Sonata. I have it financed and it is a very easy but lengthy process. The financing maybe would have been better with the dealership as I didn't have many choices for interest rates, but everything else with Off Lease Only was great. The sales rep was amazing, prompt, efficient, on top of everything and made sure I was taken care of and that I knew where I stood and how much leeway I would have. The finance specialist was also amazing and definitely helped me out. I would go back.
Dear Elayna,
First and foremost, thank you for your business. We appreciate your taking the time to reach out and share your comments and feelings about your experience with our Orlando team. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with your sales rep and finance specialist, and we hope that you felt like part of the family during your visit!
Regarding interest rate options, Off Lease Only is not the lender and can’t control interest rates. However, we do work with over twenty major lenders nationwide that aggressively compete to earn your business. Our finance team is committed to getting you the best interest rate possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We’re thrilled to hear that you love your new Hyundai Sonata, and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 25, 2016
My experience with Off Lease Only was a long process and in the end, I wasn't satisfied. I had a bad experience with them. I had to receive a letter all the way from Pompano the day before I had to return the car telling me that I have to provide my proof of income, my pay stub or my tax form, which took me two weeks to get ‘cause I had to contact the IRS. So after that amount of time because I had to return the car, I just brought the car back down to them and said, “Here’s your car.” Then I wanted to get my car back, but I couldn't 'cause they already sold my car. I had a trade-in also with them. So I had to start the process all over again when I went to another dealership. This other dealership I went through made it way easier.
The people from Off Lease Only were very unorganized and then their finance people were very unprofessional, too. After I had already driven off with the car, feeling like this would be my car, I told them, “Send me the payment thing or a check or a direct deposit,” even if they have to withdraw the money from my account ‘cause I was willing to pay for the car. They bullied me because I couldn’t provide them with my tax form for 2015. They were very nasty and rude. It was all sugar-coated.
Dear Maurice,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 700 employees now we rely on your feedback for quality control.
We’re very sorry to hear about your unfortunate experience. Please understand that we are not the lender. The banks always determine what we can and can not do. The only reason we would ever request that a customer bring a car back is because the lender is demanding that we bring the car back. However, in most cases it never really comes to that, as long as all requirements by the bank are met, as they usually are. Anytime a lender asks that we contact a customer to bring a car back, it is usually because required documentation is missing, and after a considerable amount of time has passed, the documentation has not been received. It is always conditionally based on the customer meeting the bank’s requirements.
You may have had an easier time with the other dealer because, by then, you had all your necessary paperwork in order.
Our Customer Service Team should have contacted you to further discuss, in detail, how our staff failed you. If, for any reason, they are unable to reach you, please call our Customer Service Director, Melissa, toll free at 1-855-994-6396, so we can address these concerns as soon as possible.
We hope to be speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 23, 2016
I was ready to replace my old Volvo and I heard about Off Lease Only's great prices. I bought a Hyundai Sonata 2015 and they were pretty good with getting me posted to what I was looking to spend. They really impressed us and we were very happy from beginning to end. They provided exceptional service.
Dear Sarah,
Hearing that you had an EXCEPTIONAL experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your 2015 Hyundai Sonata. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 22, 2016
I took a look at Off Lease Only online and ended up purchasing two vehicles because the deal was pretty decent. I financed the 2015 ML400 Benz and bought the 2015 Silverado cash. They helped me out with anything that I need. The people work, go and get the car, and washing it. It was a very good experience.
Dear Daniel Persad,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 16, 2016
I needed a new vehicle because it was time to get rid of the old one. I searched online and compared all the dealerships around the state of Florida. I bought a 2015 Chevy Silverado from Off Lease Only a few months ago because the prices for the quality of the cars was the best around. It was a great buying experience. The vehicle is great and I love it. I financed the purchase, and the process wasn't a big deal at all. I knew I had good credit, and as soon as we got the paperwork, that process was the easiest thing. It took a little long, but for what I'm saving and the quality of the vehicle, it was worth the wait. Moreover, the sales reps were good because they gave us drinks and kept my kids entertained with puzzles and games.
Dear Daniel Reyes,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 700 employees now, Off Lease Only relies on your feedback as quality control.We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed July 14, 2016
My husband needed a new truck for work. Two months ago we purchased a Dodge Ram from Off Lease Only because of their pricing. Their salesperson was great, gave us space, and answered our questions. The Dodge was much better than my husband's old truck too. We financed it and the process was easy. It was a great experience overall. It was pleasant and they were very helpful.
Dear Maria Zanca,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was a very enjoyable experience for you and your husband.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 13, 2016
3 months ago I went to Off Lease Only and bought a 528i BMW via financing. I had a pleasurable experience and would recommend them. In fact three of my friends bought vehicles since I got mine from them. The purchase process was pretty painless and they accommodated all my needs. They made it simple to look at vehicles, choose one and test drive it. The sales manager was very helpful in expediting and finishing up the sale. However 2 weeks after I purchased the car I discovered a vibration when driving about 75 miles an hour. I haven't looked into it yet and I don't know if they would help me with anything or if I have to go to the manufacturer.
Dear Jamie,
First and foremost, thank you for your business and for recommending us. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with our Orlando team, and we hope that you felt like part of the family during your visit!
It’s difficult to say what might be causing the vibration with your BMW, but we do understand that our Customer Service Team has been in contact with you to offer their assistance. You can also call them, whenever necessary, toll free at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to assisting you, in any way we can, to enjoy your new BMW 528i!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 12, 2016
I ended up with Off Lease Only for the hassle-free experience and they had lots of choices. It was easy to come by and test-drive vehicles without being pressured into buying any particular vehicle. The salesperson was very prompt, very helpful, always answered the phone when I needed him, answered all the questions that I had, and made the sales process very smooth and pleasant. That was overall a great experience. I bought a Ford Escape about two months ago. It's a much better car than my old one that had mileage that was too high. I financed it and I was pre-qualified through USAA. It was the best car-buying experience I have had so far.
Dear Manuela Johnson,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed July 7, 2016
Off Lease Only was the first company that a few friends of mine recommended. I financed a 2015 Challenger and the pricing was good. The whole process was good as well and I'm satisfied.
Dear Teddy Mitchell,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our staff, and today, you are a satisfied customer and, we hope you are enjoying your 2015 Challenger.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 6, 2016
Off Lease Only is not like a regular dealership. In most dealerships, they walk and meet you at the front door or at your car. Off Lease is kind of busy - you just find them and you work from there. The sales rep basically shows you the car and it's a completely different experience than buying at any other car place. But financing my new vehicle was pretty good. The only thing that worried me at that time was that I didn't hear from the bank. I knew I was approved but I was like, "It's been almost two months and who would I owe money to." So I had to call the bank that they told me that I was financed through to make sure that I was.
First and foremost, thank you so much for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 800 employees now, we rely heavily on your feedback for quality control.
It’s good to know that you were pleased with the service you received from our Orlando team, and we hope that you felt like part of the family during your visit!
Sorry to hear about the confusion you encountered regarding the bank with your loan, and glad to hear that it was straightened out for you.
If you have any lingering questions or concerns, please don’t hesitate to contact our Customer Service Team at customerservice@offleaseonly.com, or call, toll free, at 1-855-994-6396 so we can assist you.
Thank you for choosing Off Lease Only for your Used Car Destination, and we wish you safe travels in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 5, 2016
I needed a vehicle to get around and I went with Off Lease Only because of their affordable prices. I bought the 2012 Jeep Grand Cherokee and had it financed. The process took a while but it was good overall. They explained everything to us and were thorough with me from beginning to end of the financing process. The salesperson was friendly and genuine and let me know upfront what to expect. The experience was great.
Dear Latesher Blake,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 700 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your 212 Jeep Grand Cherokee and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eilieen Fischer, Owners
Reviewed July 4, 2016
My son's former vehicle blew up so I got him a new one from Off Lease Only. I bought him a Hyundai Elantra. It's a lot better than his previous one. Their place was nice and we got entertained and fed while we waited for the financing process. The salesperson was very nice and accommodating. He was juggling a couple of customers at the same time but he did a very good job by keeping us updated of what was going on. We would definitely buy our next vehicle there and recommend them to others.
Dear Kathleen Kennedy,
Thank you for your business and your kind feedback on the salesperson that made your purchasing experience very positive. We have valuable team members that go above and beyond to meet our client’s needs, and we are so pleased that was your experience. Our customers deserve a pressure free smooth car buying experience, your satisfaction is what matters most.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed July 3, 2016
I needed a vehicle and went with Off Lease Only because of the quality of the vehicle that they have and the price. I bought my BMW from them 2 months ago and I financed it. I had to wait for a good while but I was very satisfied. In fact, I already recommended them to friends. However there's one thing that I don't understand. It's about the money that you put down versus the same amount of money you’ll end up on the vehicle. You’ve got so much to put down on the vehicle yet you still have the same amount of money that the vehicle would cost. Let’s say the vehicle was $20,000 and I had put down $7,000, it's like I still owe $20,000 on the vehicle.
Dear Kenroy,
We're so sorry, we just realized that your review was somehow missed and we just became aware of that.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 800 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you were very satisfied with your experience with our Miami team, and we hope you felt like part of the family during your visit!It sounds like you have some questions regarding the finance process. Have you contacted your salesperson regarding your concern? If not, please reach out to our Customer Service team at customerservice@offleaseonly.com, or contact our Customer Service Team toll free at 1-855-994-6396 so we can assist you with any lingering questions or concerns you may have.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned salespeople.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 27, 2016
I do love my new VW Golf, but I don't think I would recommend Off Lease Only to anyone unless they have terrible credit and not a lot to put down and are completely out of options. When I originally called in, my salesperson Andy was super pushy. I wanted to know about the car I was looking at, the process of buying, and how much I needed to put down. He basically told me to come ASAP with as much money as I could... he then blew up my cell phone via text asking me when I was coming. So I go out there, test drive the car and he begins telling me suddenly has another buyer (which was obviously a lie). I told him I needed a few hours to get the money together, and would be back at about 5:00 p.m. Well guess what? He blows up my cell phone right at 5:01 p.m. with calls, voicemails, and texts wanting to know if he needed to stay late, that he had another buyer, blah blah blah....
I figured this guy was money hungry, oh well. I wanted the car. I also forgot, when I went out there, their office AKA phone center was like a boiler room...guys running around money hungry as heck. So I buy the car, do all the paperwork. I had to put $500 down to register the car, but was promised a $500 check back if I could get my old registration switched over. Guess what? I get a check for $386...and when I call, some lady pretends to not speak the best English and basically gives me the runaround. I don't care what your fees are, I was promised a check for $500.
The car also didn't come with any floor mats. Pretty obvious they cleaned the car before I got it, and lost them. My sales guy had no excuse for me and handed me some cheap ones from another random car. The car battery died 30 days after purchase so I'm out $120. Overall, I do like the car. But these people are nothing but money hungry hustlers looking to make a quick buck. Thanks for reading.
Dear Miles,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State / Value Lot location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you love your new VW Golf.
We’re really disappointed to hear that you didn’t enjoy your visit. We’re so surprised to see your comments on Andy. He always gets so many positive reviews. We’d really like to know what went wrong. Our sales people are not paid on commission, hence eliminating the “money hungry” car salesperson stigma.
In what way did you find Andy “super pushy”? Everyone always tells us how they appreciate that he’s not pushy at all. It’s common sense that it’s wise to put down as much as you can toward the purchase of a vehicle. Our cars sell quickly here. We sell over 4,000 vehicles each month. More often than not, there is more than one person interested in buying the same car at the same time. We have nearly 200 salespeople selling out of the same inventory at the same time. Often there is a race between two customers who want the same vehicle at the same time. Then it comes down to whoever completes the process first. It sounds like that’s what happened in your situation, and you got lucky and were able to secure your car of choice. Unfortunately, that’s not always the case.
We’re a little confused over your description of this location. It is true that we have a call center. We get over a thousand phone inquiries each day, so a call center is necessary, but it’s in a completely different building than our Out of State / Value Lot sales center. Sometimes customers will accidentally wander into the wrong building. Is that what happened to you?
Usually, when a car doesn’t have mats, (which can happen with used cars) we manage to provide a set, even though they may be generic mats. We sell only used cars, and as required by Florida state law, they are sold as is.
It sounds like there was a misunderstanding regarding your registration fees. It’s never free to register a car in the state of Florida, even if you’re just transferring a tag, there are still registration fees due. Sometimes we’re not able to transfer a tag right away due to special circumstances. For example, if there’s an outstanding ticket on your license, we’re not able to transfer the tag until that has been satisfied. We’re confident that the salesperson would not have told you that transferring your tag/registration would be free. If you look on your actual registration, you will see the exact amount that was paid. Registration and tag fees are not a profit item for the dealership any more than taxes are.
In any event, we care about your concerns before, during, and after the sale. We would like to address these matters on a more personal level. Our Sales Manager for our Out of State / Value Lot location will be reaching out to you to get more information from you so we can assist you. If, for any reason, he’s unable to reach you, please contact our Customer Service Team Director, Melissa Rizzo, toll free, at 1-855-994-6396 so we can address your concerns.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Updated review: June 11, 2016
With the help of the amazing sales manager and salesman, we were unable to unwind the deal they really helped my fiancé get into a decent Hyundai Sonata.
We got it checked before buying it at a place of our choice and there were no real problems with this car. One owner no accidents and only one open recall which is great for the low price. I'm glad I chose to unwind the deal and pick another car off their lot. Even though I had a bad experience at first, their great customer service definitely pulled through and now I feel safe driving away in our 2012 sonata. Thanks Off Lease for resolving our problem and caring about the review.
Original Review: June 7, 2016
They sold us a 2014 black Kia Soul. We weren't pressured into buying this car. In fact they told us to check under the hood, etc. and take it for a test run. During the test drive AC ran great, everything seem up to par. Days later the car started leaking water under the driver side, the AC stopped working, the horn was beeping itself, the windshield wiper was going off by itself and last the gas gauge was broken so there was no accurate reading of how much gas was in the car. At this point we are thinking no biggie, just take it to Kia. When we get to Kia we found out the car has 3 recalls although we were told it had no open recalls. Kia fixed the gas gauge and the other recalls but explained that the car had been into an accident and it was poorly worked on and the car needs a new wire harness which would cost about 2400 dollars not including labor. Something told me to take a look at the tires and surprise they are bald ALL FOUR.
That's our fault for not checking. Kia says we are looking at 5k in repairs that is not covered under warranty. We get to Off Lease Only on the 19th day of having this car and explain to them what happen. My fiance works at night so his time was limited and they was taking all day to answer little questions you'd think returning or trading a car would be as simple as getting the car but it's far from that.
The salesman instructed my fiance to come back on Monday making it 25 days since we had the car. Monday isn't a good day considering that a work day he has to sleep all day. The next available day is Wednesday making it now 27 days we had the car at this point. If he can't make it we are with this car with 5k in damages. We are praying that's not the case, it should be illegal to sell cars like this. People do not bring tools to rip apart cars insides to make sure the car is a good car. We have a baby on the way and can barely afford a new car. As it is now we have a new car with 5 thousand dollars worth of damage that we definitely can't afford. This was our experience at Off Lease Only on Narcoossee Road in Orlando.
Dear Malcom,
We're so glad to hear that you enjoyed your experience with your sales person, and we really hope that you felt like part of the family during your visit.
We're thrilled to hear that we were able to accommodate you to your satisfaction. We care about your concerns before, during, and after the sale. If you ever have any lingering concerns, please don't hesitate to contact our Customer Service Team at customerservice@offleaseonly.com, or call toll free at 1-855-994-6396.
We look forward to assisting you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - SharonOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 1, 2016
I financed my vehicle through Off Lease and it was fairly straightforward. Their salesperson was courteous, knowledgeable and helpful. The only concern would be that they hit our credit with ten different banks, so it's ten different inquiries simultaneously. But it was overall a good experience.
Dear Ricardo,
Thank you so much for your Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear that you enjoyed your experience with our sales team, and we hope you felt like part of the family during your visit.
Please know that we take your concerns about your credit score seriously. In an effort to get our customers the best interest rate, we do supply information to several lending institutions. We apologize for any inconvenience this process caused you. If you would like a more detailed explanation of our finance process, please feel free to contact us at 1-855-944-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 31, 2016
A friend referred me to Off Lease Only. I also did my own little research and liked the prices. They were reasonable for the quality of the vehicle that we had a chance to look at. We dealt with a good person who let us do our own thing and was there to assist us when we needed him. I got a 2015 Toyota Corolla through financing and it has never been in any recorded accident. It still even had a warranty on it. I wouldn't find anything like that anywhere. It was also a plus that I got to test drive the car before purchasing. Off Lease Only was busy at that time, but they still managed to get us in and out at a decent time. The process was smooth for the most part. It was overall a pleasant experience.
Dear Briana Frost,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
In behalf of Mark and Eileen Fischer, Owners
Reviewed May 29, 2016
I like what Off Lease Only had to offer. Their cars look good. I like their pricing and the Volkswagen Passat SEL 2013 was really what I was looking for. I had a very good experience from the salesperson to the gentleman at financing. The only thing I have a concern now is that the brakes are weak, and though I had purchased a warranty plan, it's bad as it is and I could tell the brakes are really rusted. But apart from that, the Off Lease Only people were kind and gracious so I appreciate them.
Dear Kathy,
Thank you so much for your Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our Palm Beach team, and we hope you felt like part of the family during your visit. In regards to your concern about the brakes on your Passat, please know that we do purchase our used vehicles as is and we conduct a full safety inspection that meets all Florida safety motor vehicle standards. Used cars will have some wear and tear which is one of the reasons we encourage our customers to have their vehicle inspected before purchase.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
I will pass your information to our Customer service department for further review and you should hear from a representative soon. If, for any reason, they are unable to reach you, please contact them, toll free, at 1-855-994-6396.
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 26, 2016
My experience with the guy from Off Lease Only that sold me the car was awesome. He was the best. He was really good and he helped me with everything. In fact, he came in on his day off. However, I didn’t know that the car wasn’t good on hills, but they couldn’t know either. Florida has no hills. I took the car out for a spin. It did 85 easily on the highway and then the minute I was on 95 in Richmond and starting to go west for the mountains, I couldn’t even beat the trucks. The trucks were passing me. So, I thought maybe it’s the transmission. Maybe it could be something called a knock sensor. There’s a lot of different things that it could be.
I went to the dealership on my own because I figured that was easiest for me. I don’t have any mechanic friends and if the dealership does have to fix it, at least they will be responsible if something else happens. So, I took my car to a Honda dealership here and they told me that I should put in high test gas. I had just filled it up. We’ll see if it works on the high test and if it can go up the hill here, then I’m gonna be a happy camper. If it doesn’t when I come back to Florida, I’ll come back to Off Lease and I’ll trade it in for something different. Everything was very easy for me. I’m sorry that maybe it was my choice of car. But I would go back to them in a heartbeat.
Dear Kathy,
We just discovered that there was no response sent for your review. We apologize for the delay. First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 800 employees now, we rely heavily on your feedback for quality control.
We're so glad to hear that you enjoyed your experience with our Palm Beach team, and we hope that you felt like part of the family during your visit!
We hope that using the high test helped! We care about your concerns before, during, and after the sale. If you should ever need any assistance, please don't hesitate to contact us at customerservice@offleaseonly.com or call us, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 125,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care Team - SharonOn behalf of the owners - Mark and Eileen Fischer
Reviewed May 24, 2016
I was shopping around the lot while my roommate was looking for a car. I wasn't in the market at the time to buy a car but Off Lease had a perfect car for me, a 2012 Ford Fusion Sport. It's a lot better than my previous vehicle. The sales guy was awesome. He made the experience friendly and relaxing. He wasn't like one of them in normal car dealerships, like "Get this, get this, get this." And then, "Okay, sign this, sign this, sign this." There was no pressure. He made it easy and I was able to get what I wanted for a reasonable monthly payment. I've been trying to tell people to go there all the time because I think they're like all rental cars, but there are still great cars over there. The financing process took a long time though because they were trying to find a bank that would approve a loan but they eventually got me the car. Excellent overall experience!
Dear Brian Mahon,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed May 21, 2016
I heard about Off Lease Only from my brother-in-law. He had purchased a car from them and he told me that they operate off of Blue Book and the whole no negotiating. So it led me toward heading their way. It was my first time walking in. I bought a Cadillac ATS about a month ago. I went down from my SUV to a more luxury-type car. I like it a lot. I financed it. However, I would advertise the non-credit card part or the cash only part. That had me come in and out. When I walked in, I didn’t know it was cash only. I was going pay more than what the ATM allows me to withdraw so I had to go to the bank and pull out cash to make the deposit. It would make it a lot easier if people knew offhand to come in with cash already. And, I came in on a busy day so it took quite a while to get everything aligned. But buying a car, typically here in the US, always takes a while so it’s expected.
The sales rep that helped me was busy himself but he did a very great job. He was very helpful. I came in on a Saturday but I had to come in on Monday to finalize the sale because the bank had closed and I won't be able to withdraw the amount I was about to put down. We eventually settled everything. It was easy. Everybody was helpful. They showed me how to use the system. It’s quick. When buying a car, people are expected to wait with all the paperwork that’s needed to be done correctly. However, I would advertise better by putting down at the bottom something about the cash part in case somebody comes in on a Saturday or a Sunday. They don’t want to miss a sale due to somebody having to run out to the bank. They would make more sales knowing that ahead of time. People from work saw my car and were impressed, especially at the price value. I told them to go to Off Lease.
Dear Abraham,
So sorry for the delay with our response. We just became aware of your review. First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with your salesperson, and we hope you felt like part of the family during your visit!
We apologize for the inconvenience of your having to go to the bank and withdraw cash. However, it sounds like there may have been a misunderstanding, or miscommunication. We accept personal checks, bank checks, and wire transfers. Did your salesperson fail to mention that to you? Banks won’t accept credit cards toward the down payment on an auto loan because it’s considered a second loan.
If you have any lingering concerns, please don’t hesitate to contact our Customer Service Team, toll free, at 1-855-994-6396 so we can address them.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 120,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 18, 2016
I run a business and we try to get the cars for my business. This is probably my 10th purchase from Off Lease Only. I've had Lincolns, Cadillacs, Lexus, a Mercedes, and BMW for my wife. There's a bunch of good buy and it's the best deal around. It's fast-paced in Off Lease because they sell a lot of cars. We had one little problem with a guy that was trying to close out a deal. He wasn't real friendly as far as doing the paperwork, but that was probably a boring job. They've just been awfully good to deal with. The salespeople have been very nice. All in all, we've had a good experience with them.
Dear Anthony,
We’re always thrilled to hear from our loyal repeat customers! First and foremost, we really appreciate your business. We thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 700 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you’ve enjoyed your experiences with our sales staff, and we hope you’ve felt like part of the family during each of your visits.
We’re really disappointed to hear about your experience with your Finance Manager though. It sounds like you didn’t get the level of service that the owners started this company to provide. Was your finance manager being impatient with you? In any event, there is no excuse for their being anything less than courteous and helpful, and yes, friendly. We would like to address this concern with you further, on a more personal level, to determine exactly what was said, and what happened. We take your comments very seriously, as they enable us to build stronger teams and a higher level of service for our customers. We apologize that you didn’t receive the level of service that you’ve come to expect at Off Lease Only, and the level of service that you deserve.
A representative from our Finance Department will be reaching out to you shortly, if they haven’t already.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in every way we can, to enjoy your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 16, 2016
I needed an additional vehicle - a hybrid. Down here in South Florida, the 95 express lanes are $10 sometimes just for one way, and that's at the end of the day. Hybrid vehicles however, ride the express lanes for free. So I was looking for an additional car that I can commute in that's less on gas since I live 38 miles from work. Hence, a month ago I purchased a Lexus CT 200h from Off Lease Only. It's small and it doesn't really compare to my SUV at home, but it's great savings on gas.
The financing process took a really long time since I think they were in the middle of construction or adding some additional offices. I waited for two hours for the manager to come and get me to sign the papers. But I still like this company since Off Lease is one of the places where the price is on 'like it or leave it' basis. I like the aspect of not having to feel like I'm negotiating for every dollar. They also provided me with a great experience that I would repeat again.
Dear Kelly Garcia,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 700 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Care Team
Dennise D. Rodriguez, Review Administrator
On behalf of Mark and Eileen Fischer, Owners
Reviewed May 14, 2016
I got my wife a 2013 Hyundai Sonata last March and so far everything is great. I had a vehicle that's similar to it that I pay way more before I heard of Off Lease Only. I had it financed and it was a great process as well. They came from the beginning, helped me with the process and check backed with me after. I have their number on my phone. I'll definitely be coming back to them for my next vehicle.
Dear Andre,
Thank you for your business and kind review on Off Lease Only! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 12, 2016
I financed a 2013 Sonata at Off Lease and it was an easy process. My salesperson was excellent, and I would recommend him to everybody 'cause he was that good.
Dear Nakia,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 10, 2016
My old vehicle is not working, so a month ago, I purchased a 2013 Nissan Ultima from Off Lease Only. This car is much better and with great mileage. I financed it, which was different for me since this is my first time getting a car on my own, but Off Lease made it easy. Everyone was really nice and they helped us out. Off Lease has great people and very nice choice of cars. I'd recommend them.
Dear Skyla Deveaux,
We are happy to hear that Off Lease Only was able to help you find a great car at a fantastic price. Thanks also for the 5-star review and for recommending us to others. We wish you safe travels in your new car and look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Service Team
On behalf of Mark and Eileen Fischer, Owners
Reviewed May 9, 2016
My vehicle had 150,000 miles and was not very safe to drive anymore. It had some mechanical issue, so it was time to move on to a new one. We bought a Lexus ES 300h from Off Lease Only. It's an amazing car and a major upgrade from our previous one. The salesman told us to take a photo of any cars that we like, including the car ID. I went out there and 30 minutes later, I knew the car I wanted. He set up a test drive for us and afterwards I told him to get the sale done. We financed the car and the process took a little long because I was there on a Saturday and they push about 90 cars off the lot on this day. Hence, I was there for close to seven hours. Nevertheless, I still absolutely recommend them. My dad might go buy a car there too when his lease is up.
Dear Victor,
Thank you for purchasing your Lexus ES 300h at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 8, 2016
I crashed my other car and needed a new vehicle. I tried with my own credit union first but there were some issues there. A friend told me that they bought a vehicle from Off Lease Only so I went through them. They applied to different creditors and one of them was approved with the right terms. The salesperson helped me through the application process of the loan and let me do a test drive with the vehicle and got it ready for me to purchase. Plus, the finance manager was amazing, very nice, and helpful, and made a lot of comments and gave me information to help me make my choice. It was a no hassle experience with Off Lease Only.
Dear Angel Sanchez,
First and foremost thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed May 7, 2016
Our car had high mileage. It was reliable and got us from point A to point B but we were ready for an upgrade. We got a Mercedes E class 350 from Off Lease Only a few weeks ago. To buy the same car in Colorado, we have to spend $15,000 more. We could have had the car delivered to us and it still would have been cheaper than buying the same car in Colorado. We financed through our own bank and it was easy. We signed all the paperwork with Amy. She was knowledgeable and helpful. My husband took care of most of the banking aspect. He arranged the financing but it was a wonderful experience.
I love Mike, their sales person. He has been wonderful to work with. My husband first found the car and he told me, "Hey, we're gonna fly to Florida and get a car." I looked at him like he has three heads and said "Are you crazy?" I had this idea of a salesman who is gonna be sleazy and try and weasel us into something that I didn't want, and I'm gonna fly 3,000 miles to do it. I could just get the same guy in our place.
However, it was not true. Mike was knowledgeable. His integrity in everything he does is apparent when we talk to him. He's honest and we felt we can trust him. We spent a day with him. My husband and I took the Tri-Rail from the airport in Fort Lauderdale to West Palm Beach where Mike was. He picked us up from the Tri-Rail station and showed us where we could buy supplies for the car. We've had the car in Colorado for a few weeks now and Mike still texts my husband to check and make sure everything's going well. They talk about all kinds of car stuff and how to detail the car and keep it nice.
Dear Dannie,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Off Lease Only, enjoy that Mercedes E350!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 6, 2016
I like that Off Lease Only didn't have a dealership. I got a Lexus from them and it is an upgrade from my previous vehicle. Everybody there was excellent and friendly. The guy there as soon as he walked up was polite and explained how everything works and took us out I had it financed and Gary took good care of me. He was awesome. I have an issue with my previous cars. I had questions on it and I sent him an email and he got back to me on it. This is the easiest and friendliest purchase and best experience in buying a vehicle that I went through.
Dear Daniel Hammer,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Reviewed May 5, 2016
Herbert was very nice about everything and very helpful. It got confusing since it was my first buy, but he made things much simpler for me as far as going through things with the bank. I would definitely recommend Off Lease Only to a friend.
Dear Montrel,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Herbert.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 100,000 happy customers now. This has happened for two main reasons, saving their customers thousands on their dream cars and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care TeamOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 4, 2016
I financed a vehicle with Off Lease Only. They were nice and helped me find what I was looking for. If I'll need another car, I would buy from them again.
Dear Wandy Geffrard,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
In behalf of Mark and Eileen Fischer, Owners
Reviewed May 2, 2016
I was just driving by Off Lease Only and saw nice cars parked there. I went to look for a car and the treatment from their guys was so nice. They financed me a nice Lexus 300 and the percentage was low. I'm happy with Off Lease Only. If I have the money, that’s where I would buy my secondhand car. They're number 1.
Dear Dazel Barre,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.Please come visit us soon again!!
Sincerely,
Your Off Lease Only Customer Service Team
On behalf of the owners Mark and Eileen Fischer
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com