Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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Reviewed Oct. 1, 2017
My daughter went to different places, found Off Lease and bought a car from them two months ago. She had a good experience and told us about them. When I got in an accident and the car I had was totaled, Off Lease was very welcoming and everything I needed was there. Plus, they tried to help me. I was hopeful I can get my car from them and the sales rep, Maria, was really great. I got a Sonata a month ago and financed it. My experience was great.
Dear Deborah,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with Marian was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as a public recommendation on Google. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new Sonata!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 30, 2017
My current vehicle had aged and it was time to change. I hate dealerships and I dealt with Off Lease Only because they don’t haggle, the price is what they are and with them, I know what I'm getting. I financed my new vehicle with Off Lease and they went online and researched different banks. I have great credit and they gave me the best rates that I could get. I bought a Lexus which happened to be what I thought I’d like although I went to look at another vehicle. I had to look and do some research online before I went there or else, the process will take even longer. I also got Off Lease’s extended warranty that covers the whole car for the length of our loan and I left there signing all of that. When I went to Off Lease, they took my car to trade in, gave me a decent trade-in amount for it, and I left feeling tired but satisfied.
The place was very busy but I got great attention from the salesman and he was phenomenal. It took us a long time and I was there from 2:00 until 10:30 at night, but that is the process. He gave me the heads up for that so I braced myself. The whole salesman thing with other dealership really bothers me but I didn’t feel that way there with Off Lease. Their salesman was one of the best ones there and he made sure that I had everything I needed so it was a very easy process in buying a car. At one point, I was really hungry and he gave me lunch out of his lunchbox. That was really positive attention, unlike when with other dealerships where they’d send me into that room with the finance person and my stomach sinks while they’re crunching numbers.
I would recommend Off Lease Only to others but people should know what they’re doing when they go there or they will have a poor experience. There were lots of people there and I’ve never seen anything like it my whole life. But I left in a car that I’ve always dreamt of having. It was clean and beautiful and I got a really good deal on it.
Dear Jennifer,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Sam. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish you safe travels in your new 2015 Lexus RX 350!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 29, 2017
I recently relocated to the Miami area and I needed a car to get around so I had no choice but to purchase. The initial advertised price and the salesperson being very accommodating was the deciding factor for me to go with Off Lease Only. I bought an old Camaro from them. I needed something not to draw a lot of attention, something that was practical and so far it helps fit the profile that I need it for. The salesperson, Luca is a young, aggressive guy so he made it happen. He had a lot of potential and was a good guy. What happens is that a lot of people that work in the sales industry, sometimes they can see the potential of prospective customers so what they do is they sometimes treat everyone like a cookie cutter situation. But he was able to see and realize that I’m a volume buyer so he was able to pick up that I have the potential of when the time is right, doing even volume business with them.
The general manager came out and he was like, “Hey! We’re gonna sell this guy this car.” Because he must see some potential. I'm gonna need to make another purchase and I'm gonna purchase a more luxurious car next time. I should be able to do a purchase within the next two weeks. I have the potential of buying 10 cars a month if it saves me from going to the auction if a system is in place. So if from the Miami dealership something could be created where I could come in and buy volume, then that would be awesome.
Dear Julian,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new ride - and we look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 28, 2017
My daughter's friend had a great experience with Off Lease. He told us about it so we went ahead and received the same wonderful experience. The time I walked through the door, the reception was much friendlier and more receptive that it made me want to buy a car there. It was very good. I was very pleased with them. I've been to Car Credit, CarMax, Toyota and Nissan dealership but Off Lease was no comparison to them. I walked in there at 11:00 and left around 3:00 or 4:00. I would not leave there without getting a car. I was not worried about the time and they were being patient with me so I was very appreciative.
We knew what we wanted when we first walked through the door. The selection they have online is exactly the same once you go to the car lot. That’s very rare. I got exactly the car that we went there for. It’s been a month now since I got the Kia Optima 2015 and I financed it. With my credit, I had to get a cosigner. The process went very well and I was pleased with the finance company. The finance supervisor and his attendants were very friendly and helpful, and they gave an offer that I could not refuse. I recommended them to my nephew and he bought a car the same day also. He went there and got a 2017 Chevrolet Cruiser. He was happy.
Dear Ruth,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with our team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as a public recommendation on Consumer Affairs. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new 2015 Kia Optima!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 27, 2017
I went to Off Lease Only here in West Palm and they’re amazing. As soon as I walked in there, everything was organized and the employees were very helpful and knowledgeable. I’m a manager where I work at and I know customer service is number one. The people at Off Lease Only do a phenomenal job of dealing with customers, communicating, knowing what they’re talking about, getting people in and out, and staying on top of banks to see if people have been approved or not. I got my first vehicle from CarMax in 2013 and right now, I’m financing a car through them. But ever since I went to Off Lease Only, I totally regretted going to CarMax. I gave CarMax about $12,000 already which I could’ve given to Off Lease. I wish I would have known about Off Lease because they deal with so many different things. How the guys at Off Lease go about things are way better than how CarMax does.
My next car purchase will be through Off Lease probably in March next year and I went there to see what I would get approved for. But because I still owe money on the vehicle through CarMax, I either had to put what I still owe them based upon my credit as well or just pay the car off. My goal is to pay this car off, which is about $4,000 left on the car in March. I was going to trade it and the equity in the car is very low at $200 so I plan to keep the car because I’ve always wanted two cars, and I will put money down at Off Lease. I still want to get a car at Off Lease no matter what. The guys there are outstanding, and overall, the process was fast and less complicated.
Dear Jamari,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your positive experience with our team as earned us your future business. We couldn't be happier!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We look forward to seeing you again.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 26, 2017
My old car was falling apart and had high miles on it. Since I have two kids I needed a safer vehicle so I bought a 2015 Chevy Equinox from Off Lease a month ago and had it financed. I had an amazing car salesman, Rob. He’s the best car salesperson I've ever dealt with. For him it was all about me and how I felt. The way he presented himself, from walking through the door, looking at the cars, to dealing with him and dealing with everybody else, was a great experience.
They weren't able to get me the Equinox that I originally wanted, which was $4,000 more. But they told me that if I could come up with $4,000, they could get me in a car. Rob ended up calling me and asked if I was interested in the car that was $4,000 cheaper and if I could go look at it. If I liked the car, then he could try to get me in that one. That was what he did and then GM approved me for my loan. All the loan guys were super nice and they helped me out. Overall, my experience with Off Lease Only was amazing and I loved it. I will definitely purchase my next car through them.
Dear Katherine,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review.
We are also pleased to hear that your experience with Rob was so pleasant, and that your positive experience has earned us your loyal business. We couldn't ask for nicer feedback!
Thank you for choosing Off Lease Only in Palm Beach. We wish you many happy miles in your new 2015 Chevrolet Equinox, and we look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 25, 2017
My ex-wife took back our vehicle and left me without one. I liked the affordability, reliability and good service that Off Lease Only offered and I purchased my car from them two months ago. The salesperson was very quick to help me, made sure I got all my needs taken care of and made sure that I was happy. He even touched base after I made my purchase. I also applied to get the vehicle financed and waited to get it approved. It went smoothly and they took care of everything. The finance manager had all the information to help me out and made sure that I got the best deal possible. I was with him for a few hours and he took care of me. It was phenomenal all in all.
Dear Aaron,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your purchase experience with our sales team was so phenomenal. Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 24, 2017
I liked Off Lease Only's prices. It was overwhelming when I went to them initially because I expected that they're a regular dealership, but there was a lot going on and a lot of people. It was kind of rushed in the end, but for the most part, my experience was positive. There was good correspondence to my questions and my needs were met. I had to tour around several times at Off Lease on other vehicles and I settled on a Ford Expedition. It’s the epiphany of America. It's good for the family. I've got four kids, and it is very convenient for pulling a travel trailer. We had it financed with someone else. And the process was hard because I had a low rate through the Credit Union, and I had to temporarily go through Off Lease at a higher rate and refinance. It was stressful to wait until we’re all situated.
Dear Paul,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that your questions were answered and that your needs were met, and we hope that you felt like part of the family during your visit.We would like to discuss your experience with you in further detail, so we can better understand what made you feel rushed at the end. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that Melissa is unable to reach you, please contact her, toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
We do work with some credit unions. If your particular credit union is not one of our preferred lenders, the quickest way to take delivery of your vehicle is to go ahead and do a contract. As you discovered, you are able to refinance with your own credit union, if you choose. This is not set up to be an inconvenience, but rather a convenience, so you can take delivery of your car right away.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 23, 2017
I was looking to replace one of my cars and when I would go up to the Off Lease Only website, they always had a good selection of cars especially what I was looking for and their prices were better than anywhere else that we’d seen. I made contact with the salesperson, he called me back, gave me some tips, like I had to get there early on a Saturday because it’s very busy. I got there early and we got everything worked out. I bought a Volkswagen Passat which was a lot newer than my old vehicle. I had it financed, which was an easy process. We had to go through a round of putting in a bunch of extra stuff that I didn’t necessarily want but they worked it out fast. I'm happy with my Off Lease Only experience.
Dear Eric,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We wish you many happy miles in your new Volkswagen Passat, and we look forward to working with you for years to come.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 21, 2017
The prices of Off Lease were great and a couple of other people had good experience with them. I checked them out when I had been online looking at things, so I knew it was a good deal. The process went pretty smoothly. I ended up refinancing right away because they didn't deal with my bank where I could get a better interest rate. That was a little inconvenient, but overall, I’m happy with them. I had to cancel my Gap and I felt like I was getting the runaround, but hopefully, I got it taken care of. However, I haven't heard back from them whether that return went through yet. That was a little frustrating, but other than that, they ended up helping me in the end. They were pretty good and I would recommend them.
Dear Eileen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you’re happy with our prices and enjoyed the process. We hope that you felt like part of the family during your visit.
We work with over twenty major lenders nationwide and they aggressively compete for your business. We’re surprised to hear that you were able to get a better interest rate at your bank and would like to hear from you to discuss what the difference in rate was. We like to keep track of the loans where we weren’t able to earn your business because of the rate. Please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We also want to make sure that your Gap refund has been taken care of.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to hearing from you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 20, 2017
I was looking for a specific type of car. Off Lease Only had what I wanted and it was a good deal. My salesman was great, wasn't pushy and I enjoyed him. The 2017 Dodge Challenger is a good car and I like it. I got it through financing and it was quick and easy. It has been the fastest I've ever purchased a car. Off Lease Only is doing a great job and they should keep it up.
Dear Danielle,
Thank you for writing a super review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, we wish you many happy miles in your nearly new 2017 Dodge Challenger, and we look forward to serving you for years to come!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 15, 2017
I liked the good prices of the vehicles at Off Lease Only. My concern was I have a good credit score at 785, but the interest they provided me was too high for me. It was almost 4% and I still can’t borrow. It was not supposed to be like that interest. That’s why I paid them in full. The only problem that I have is about my GAP refund. I signed because I spent a lot of time with the dealer and I refinanced with another bank which provided me a good interest. I’m still waiting for the refund. It takes so long. But overall, it was a great experience with Off Lease Only.
Dear Tulio,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re surprised to hear that we weren’t able to get you a better rate. Usually, because we work with over twenty major lenders nationwide, we’re able to get really competitive rates. We’re just not familiar with the details of your loan. We are sorry for the delay with your GAP refund. That’s something we need to get on right away for you. You will be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to discuss your warranty refund. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.We look forward to speaking with you soon and getting your refund taken care of as soon as possible.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 14, 2017
I had a pretty positive experience with Off Lease Only. I had a 2015 Mazda, and while it was a nice car, it didn't do it for me as far as power is concerned. So I decided to shop around. Off Lease was well-advertised and their billboards were all over the place. I've been to their lot before and looked at a few cars but never pulled the trigger on until now. I saw the type of car that I wanted at Off Lease and I did a price comparison with all the other sites, and they seemed to have the most competitive pricing or closer to what I was able to afford.
The salesperson was very thorough and accommodating too. One thing that I liked very much about Off Lease was the way that they do business. There was no pressure and nobody was twisting your arm, trying to say, "Well, you should do this or you should do that." They left the decision up to me. And then once I made the decision, it was just a matter of getting qualified and completing the required paperwork. I got a 2014 Audi A6 and I had it financed. Ten days after I brought the car home, my wife went to Off Lease and got a car there as well.
Dear Ricardo,
Thank you for writing a review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your car buying experience with our sales team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Audi A6 !
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 13, 2017
A friend bought a car at Off Lease Only and she told us that their prices and the service were great. I needed a car so we went there and bought a Toyota RAV4 in cash. Both salespeople I dealt with were very nice and the service was recommendable.
Dear Eugenia,
Thank you so much for your super 5-star review! It's awesome to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
We appreciate your feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in as your #1 used car dealership.
We wish you many happy miles in your nearly new Toyota RAV4, and we look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 6, 2017
I bought five cars from Off Lease before and they gave me a very good price on my cars. They're honest and you just go in. It was easy and I bought the cars outright. Their representatives and sales team were great.
Dear Jon,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and we hope you felt like part of the family during your visit.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 5, 2017
I was searching online for a car and found Off Lease Only's inventory. I liked the prices and the quality of the inventory. There was also a better state with a good company to go with and the people were friendly. I bought an Acura TL 2013. I put $5,000 in cash and the bank financed some part of the money. The salesperson who I got, Pierre, was a good guy. He was helpful and everything was fantastic. Off Lease Only is very quick. The inventory is also amazing. They have great cars.
Dear Juan,
Thank you for your thoughtful, 5-star review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We appreciate the feedback and are pleased to hear that Pierre was fantastic and our employees friendly. Our number one goal is to have everyone walk away 100% satisfied, and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you safe travels in your 2013 Acura TL, and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – EdOn behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 1, 2017
Off Lease Only was very scheduled and very professional, and I had a good experience with them. They were in the neighborhood and I liked their price. I got a Kia Sportage which I financed. The salesperson was good and very helpful. He showed everything as far as any problems that he saw because it was a used vehicle.
Dear William,
We are happy to hear that your Off Lease Only salesperson was very helpful and honest with you. Thanks also for the 5-star review. We wish you safe travels in your Kia Sportage and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 30, 2017
We bought our Lexus RX 350 in Jan of 2016. When we bought it the salesman was great and we did everything online because we live too far away from them to go get it. The salesman was great of course. He is no longer there. Now a year and a half later I go to trade it in and find out the Carfax says structural damage. When I bought it I was sure it did not say that. I remember it saying collision but no structural damage.
I contacted Off Lease Only several times but of course they talked with me one time and that was it. The guy said, "We will do whatever we can to help." I guess that is just hope the customer forgets about it. Well I will never recommend them again. Every dealer won't give me anything near what it’s worth because Carfax says structural damage. I have contacted carfax and they basically say that it was reported by whoever sold it and there is nothing they can do. The price I paid was way too high and if I saw it said structural damage I would have never bought it.
Dear Darren,
First and foremost, we appreciate you as a customer and we thank you for taking the time to reach out and share your comments and feelings about your experience with our Out of State department. With over a thousand employees now, we rely heavily on your feedback for quality control.
We can understand your frustrations. It’s unacceptable that no one got back with you. We take pride in personally responding to each and every inquiry we receive. It is not uncommon for information to show up on a Carfax long after the car has been purchased at the auction and sold. The term “structural damage” covers a wide array of damage on a vehicle, from minor to having a vehicle totaled. Typically, when "structural damage" is reported by the seller, and the seller is the auction, this is a common remark found on both Autocheck and Carfax because anytime the Auction discovers any type of damage on a vehicle, and they don't know the exact cause or extent of the damage, they report it as "structural damage" to cover all limits of their liability.
You should be hearing from us shortly, if you haven’t already, to further discuss this matter, and to see what we might be able to do to help. In the event they we are unable to reach you, please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396 so we can give you the immediate attention you deserve. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 28, 2017
We needed a second car and going with Off Lease Only gave us savings. There were no dealer fees and they told us upfront what kind of fees to expect so we could calculate and see what we could fit in our budget. The salesperson was also understanding and patient. We wanted to look around and see if there was anything else and he let us go off on our own and as long as we needed to decide. It was great. He wasn’t overbearing and forcing us to do anything either and I liked that. In the end, it was up to us so we had that time to think and we got a 2014 Sonata. The only downfall to that was it took a long time. They were offering food, but then it was done at a certain time that they didn’t have much left. We were there for a couple of hours and we were starving. We didn’t know if we had time to go and get some food and come back. But other than that, it was an effective, successful and happy experience.
Dear Pankita,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy to hear how your sales person helped make your second car buying experience a successful event. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. We apologize for any inconvenience you experienced while waiting to process your transaction. We can certainly understand your frustrations.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 27, 2017
My old vehicle was getting worn out and having too many repairs so I needed to replace it. I saw Off Lease Only's prices online and I went with them. Also, the reviews and their customer service were really good. I already knew what car I wanted when I came in and we got a Ford Edge. The process was very quick and easy and the service has been fantastic. The salesperson was very accommodating, professional and extremely nice. They called me to follow up on more than one occasion and it's been more than what I expected. I've never purchased a car from them before and I called around regarding finance. A lot of banks won't finance through them because they're not an official car dealership, so I was leery. But Off Lease Only's team made me feel very comfortable and secure. My experience with them was seamless and I'll definitely buy a car from them again.
Dear Renee,
Thank you for writing such a marvelous review about your experience with Off Lease Only. Thanks also for the 5-star rating. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your first car buying experience with us was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
As a side note, Off Lease Only is not a “franchised” dealership. Bank of America will not work with any dealer that is not a franchised dealer. (Ford, Chevy, Toyota, etc.) I hope that helps with any misconceptions about what type of dealership we are.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy happy miles in your new Ford Edge, and look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 26, 2017
I was coming back home to the United States from a long time work in Japan and I wanted to treat myself when I got back. I was looking for affordable cars and a dealership based out of South Florida area. One of the things that set Off Lease Only apart really well was because they place all their listings online and got all the stats available for people to see such as photos, mileage and if the car was in a previous accident. As a first-time car buyer, it helped to have a lot of information in front of me.
As a result of the first experience, I came back for a second experience after I came back again from overseas. I called ahead but when I asked whether or not a vehicle could be put on hold, Off Lease Only didn't give me any guarantees. They said the car could be gone tomorrow. They can't hold a car for a customer who may or may not buy a car when they have somebody who's already going to buy a car. I still did buy the Audi A4. The reason I go to Off Lease Only is that I can purchase relatively new, slightly used vehicles. At the same time, it's easier for me to build equity on a slightly used car that I can keep for a few years then if situation changes, I could sell it. Most of the vehicles at Off Lease Only are anywhere from 20,000 to 30,000 miles but the car I got is this year's model with 5,000 miles and I got it for 25% off.
Financing was straightforward and they explained it well. I've been happy and very fortunate with the two purchases I made at Off Lease Only. The salesperson was great and the nature of our interaction is very straightforward. There wasn't some sort of haggling. Off Lease Only well optimized the total car buying experience. For somebody who's very direct and wants to get in, buy a car, and then get out, it's perfect because you can do everything remotely. However, if there's an ability to disclose what kind of previous accident a car has, it would help the consumer feel a little more informed.
I would recommend Off Lease Only to some friends, but I'll also offer a word of caution to make sure that they look into the vehicle that they're purchasing because at the end of the day, they are used cars and it's an "as is" type of sale. But you're getting very good value for money, and the salespeople are very helpful.
Dear Wonho,
Thank you for writing such a marvelous review about your second experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new Audi A4 - and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 25, 2017
Off Lease Only was great and I love my experience with them. I wanted a new vehicle and I saw them online. They were the second auto dealer that I went to and their customer service made me decide to choose them. Fabio, their rep, was a nice guy. He was very polite and patient too. He wasn’t hovering over us. We looked at a couple of cars and he let us take our time. We were at the dealership all day long. We went there twice and at both times, he was very nice to us. I got a Camaro and it’s much better than the Honda Civic I previously owned. I had it financed, which was an easy process. Two weeks later, Fabio called me to find out how everything was going.
Dear Nelza,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear how Fabio helped make you car buying experience such a pleasure, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Camaro!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 24, 2017
We bought a Mazda CX-7 5 years ago and we came back to Off Lease Only. The guy working in the office was the reason we chose them but he moved to the one in Orlando. The car is in good condition and the people were nice and like family. Their service was excellent.
Dear Alexis,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our sales team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only as your #1 used car dealership. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 23, 2017
My 2008 Ford Fusion was over 10 years old and it was starting to have problems. Off Lease Only had great prices and all kinds of different choices. You can also look online, get all the information you want from a very helpful salesman, and actually test drive the car. There’s no pressure buying out there. I got a hybrid 2014 Lexus CT200H through financing. Overall, I had a great experience with Off Lease Only. Everybody was very helpful from walking out on the lot to the salesperson, even to the finance. They make it very easy and smooth and they are attentive to you.
Dear Melissa,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Lexus CT200H, and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 21, 2017
My first time shopping with Off Lease Only was when my family took me there. My previous vehicle was a Lincoln and I just wanted to change it, so I got a Nissan Rouge. The guys who worked with me did a good job. They call and they’re good to deal with so I'm very satisfied with that. They have very patient, easy and nice salespeople. The way they receive people and talk to them is very reasonable. That's good business and I refer all my friends there.
Dear Marie,
First and foremost, thank you so much for your repeat business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and that it's an experience you'd recommend to your friends and family.
Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Nissan Rouge, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 19, 2017
I totaled my previous vehicle so I was searching for a new one. Off Lease Only popped up online and their prices made me choose them over other dealers. Their sales associates were professional, friendly and weren't pushy which is what I dread about most car sales places. They have a huge lot of cars and they told me to go ahead, look at the one I wanted and let them know if I wanted to test drive it. They have their car pass there of every vehicle and they made sure they showed and offered it to me upfront. It was my first time shopping there and I ended up purchasing a Nissan Altima 2014. I enjoyed the experience a lot and I would really recommend Off Lease Only to anyone.
Dear Noribette,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and that it's an experience you'd recommend to others.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your nearly new Nissan Altima, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 17, 2017
I needed a car. I was in one of the online aggregator sites and Off Lease Only had pretty good selection of cars advertised on the site. Although their location was about a two-hour drive from the house, their selection was good enough to be worth the time to get over there. They also had a lot of cars of the type and slate that we wanted at around the price point we were looking at.
The salesperson was a nice guy. He was very helpful and honest too. He helped us go through the information on the website and walked us through on how to navigate. Also, he didn’t rush us. He gave us some time. We poked through things for a few minutes and then when we decided we wanted a particular car, the salesperson got us hooked up. He stayed with us through the entire day, which ended up being longer than planned.
We financed. I was prequalified online and had a certificate. However, Off Lease Only couldn’t find the certificate even though I told them that I saved the certificate on my computer. The salesperson then told me that I might have done the prequalification at another one of their locations. But I said I did it on Orlando. So, I just started the process over and then we had to wait probably two hours dealing with all of that. It was a system snafu, but it got taken care of eventually. It definitely wasn’t the salesman’s fault. It’s because of the computer.
We’re happy with the purchase and we’d do the process again. We got a Lincoln MKS and it’s been with us for three weeks now. Off Lease Only is the only place we're going to buy a car from going forward because it was easy. The place was extremely busy, but they have a very efficient process and it's impressive how Off Lease Only does it.
Dear Matthew,
We can’t thank you enough for making the long trip just to do business with us. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales team, and we hope you felt like part of the family during your visit.
We apologize for the inconvenience of having to re-qualify for the financing. As you stated, that was definitely system snafu.Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. We really appreciate your patience and understanding.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Lincoln MKS!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 16, 2017
It was time for me to get a new vehicle because my other one was a 2002. I saw Off Lease Only on a billboard, visited three other dealerships and I decided to go with them because of their price. I bought a CSL about a month ago and I’ve already financed it. The salesperson and the company, overall, were great.
Dear Patrena,
Thank you SO much for your Off Lease Only review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your car buying experience with our sales team, and we hope you felt like part of the family during your visit to our Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Mercedes CLS!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 15, 2017
I've had my vehicles for 14 years. Off Lease Only was actually close and because their pricing's really good and has no dealer fee, I went with them. My daughter and I scoped out a car and did some research. We had our eye on the car and decided that’s the one. I had gotten a loan for my retirement and the day before my check came, we contacted the dealership online to see if the car was still available, and then very early next morning, I got a call from one of the salespeople to say it's still there and that they had it waiting for me. The salesperson was very awesome, knowledgeable and friendly. He really helped out and planned for us. When we got there, he was waiting for us. It was a wonderful experience.
We purchased a Volkswagen Tiguan about a month ago and paid for it in cash. Our previous vehicle was a Honda and they're very well-built cars, but their newer versions are very large. The Volkswagen Tiguan's much more advanced because it has a lot of great features and the size is what I wanted. So it's a very different upgrade.
Dear Sandra,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with our Team, and we hope you felt like part of the family during your visit to our Palm Beach location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Volkswagen Tiguan!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 14, 2017
I purchased my first car, a 2016 Ford Fiesta, from Off Lease in the beginning of June. I was greeted at the door and led to my salesperson. I was there for 8 hours that day and I was with him throughout. He was there while I test drove different cars and also relayed the financing information to me. I picked the car that I wanted and they called several banks to see which one would approve me. Overall, Off Lease Only was really helpful and professional.
Dear Shannon,
Thank you for writing a review about your experience with Off Lease Only. Thanks also for the 5-star rating!! We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your FIRST car buying experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2016 Ford Fiesta, and we look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 13, 2017
I initially bought a vehicle from Off Lease Only a few years back. I had such a good experience the first time with the first vehicle. There's a limited warranty on it and I just knew that most of Off Lease vehicles were of good quality and reasonably priced, and that their customer service was awesome. So, when my car was totaled in an automobile accident, I went straight there.
When we were looking for a car to buy, we told the salesperson the price range and what type of vehicle we wanted. He was very helpful and didn’t badger us. He gave us an idea of what area to stay in and then when it was time to test drive, we just told him the vehicle. He went, picked it up and we drove it. He gave us his card and told us that if we had any problems, we can give him a call directly and he would assist us. I enjoy that they trust us so much to let us test drive the vehicle by ourselves. They even gave me an opportunity to take the car to a mechanic, giving us an hour to get it checked out. Their company wants to make sure we know what we're getting before we purchase the vehicle which is very nice and really good. There are no hidden fees as well, so the price that they said is just the taxes added on.
It’s only been two months since I purchased a Nissan Sentra from them. It's still under the Nissan warranty, so whatever issues I had, I'd take it there and they'd fix them. My previous vehicle was also a Sentra, but it is a later model. The new Nissan that I just bought is a lot bigger and seems wider so it is more spacious on the inside and has more room in the trunk. It rides a little smoother as well.
Dear LeVar,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for choosing Off Lease Only as you #1 used car dealership. We wish you many happy miles in your nearly new Nissan Sentra, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 12, 2017
I went to a few dealers before but I couldn't find the right car. When I mentioned this to my family, my brother-in-law told me about Off Lease and I started looking it up online. I like the way the online website is set up then I went to the Miami location. I went there a second time and found the car that I was looking for. I got two vehicles from them in a three month period and the most recent purchase was two months ago. I bought a car for the wife then I got one for myself. I bought a BMW 320. It's a nice vehicle and newer than what I had.
It was easy to go online, find the vehicles and see what I was going to pay for them. Since Off Lease doesn't have any type of extra charges, it's easy to pick up the monthly payment and figure out what I'm going to pay instead of going to a regular dealer where I got to haggle with the price. I financed the vehicle and one of the reasons I got the car is because I used Capital One and Capital One works with Off Lease as one of their lenders. I knew exactly the car that I needed and I wanted to know if it was available at Off Lease. Initially, it wasn't but the guy told me that if the deal were to fall through, then he could get it going for me. It fell through since the person that was buying the vehicle didn't get qualified for it. So I waited a couple of hours, he left, and I got the vehicle. I got lucky.
The sales guy was great and didn't put any pressure on me. I was also able to drive off with a vehicle by myself and that's what makes the trick for Off Lease Only. That's where they make their money. All the vehicles at Off Lease are open. I can walk around, get in the vehicle, get the feel of it and see if I really like it, instead of having someone bring the key and open it up. I really like the way Off Lease does it. They know what they're doing and it's good.
Dear Rodrigo,
Thank you so much for your LOYAL business!! Thanks also for the 5-star rating. Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our Team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price. It's also encouraging to know that you came to us through your brother-in-law's referral. Our satisfied customers are our best advertisement, so we couldn't ask for greater feedback.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We wish you many happy miles in your nearly new BMW 320 - and we look forward to working with you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 11, 2017
People get their first vehicle either off Craigslist or by a private buyer down the road and I got mine off Craigslist. It was a good car to me but she blew and I had to get rid of her. I haven’t had a car for two years now and I was looking for a vehicle. Off Lease Only has the cheaper vehicles. I’ve heard that their customer service is very good and they're very trusted. I had just left my husband and everything at Off Lease Only came in handy.
I’ve visited Chevy, Honda and Toyota, weeks before visiting Off Lease Only but I didn't find much anything with good prices. It was my first time shopping at Off Lease. I bought my 2014 Nissan Sentra base model on June third. Mark was a great salesperson and was very nice. He kept checking on me even though he had other customers that he was dealing with. He was like, “I’ll be with you in just a minute. I just want to see if you need any water.” Overall, the three people I dealt with were very great. One was trying to get me approved and then the other one was the finance lady. I’m financing ‘cause I plan to keep the car.
Employees at Off Lease Only were very friendly. They’re not like most dealerships where the salespeople are more adamant about just selling the car and are not worried about trying to help you get the finance situation under control and explain to you everything. At Off Lease, they actually stick with you. They talk you through everything. They lay out the bottom line and they try to get you the best possible prices they can, especially with the finance companies. They’re definitely very customer service oriented.
I've had to deal with some difficulties with the car though. The AC doesn’t work properly but I’m having my brother fix it ‘cause he’s a mechanic at Jiffy Lube. It just seems like it needs to be vacuumed out and recharged. Then one of the rims is bent from the accident that it was in from the previous owner and the left to right control arm is bent as well. But other than those, everything’s okay.
Dear Lexus,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experience with our Palm Beach team, and we hope that you felt like part of the family during your visit.
We are concerned, however, about the problems you’re having with your car. Did your salesperson fail to encourage you to take your car for a third party inspection before you bought it? If they did, we really need to know. We want you to know everything you can about your car before you buy it, and we want you to be happy with your purchase.
You should be hearing from our Customer Service Director, Melissa, shortly, to address your concerns. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 10, 2017
I went to the Off Lease in West Palm Beach first and walked around for an hour and a half. I really liked the experience that I had there. I didn’t have anybody on top of me, pushing me. You can access their website from a bunch of computers that they have available at the dealership or you can access it in the computer from home. I hate when I’m going shopping for something and the price is not listed but they had everything straightforward. The way they do business really attracted me.
At the dealership they have two pieces of paper on the windows of the car stating if the car has been in an accident, how many miles it had traveled and the price. I thought it was very great that they not only disclose that it was on an accident but they show you how to get to the report so you can look at it and see how serious it was. If it’s air bag deployment, if it wasn’t, if it was minor, of course those are all reported.
They want to make sure that you know what you’re buying before you buy it and I thought that was great that they do that. Me and my wife were in the lot for two hours. They told us we can go through the lot and look at the cars and write down the stock numbers of the cars that we like to check. Then once we’re ready we talked to them and they assigned Geoffrey to us. He was very friendly, very honest and straightforward. I had four very different cars that I was interested. He asked for the stock numbers and he took me to the computer and said, “Hey, let me show you how it works.”
He explained to me all the Carfax. I already knew it because I’ve done it before from home before I went there but he explained to me again and asked me if I had any questions. And then he went forward with the process to get the car. The whole entire time that I was checking the car before we went to test-drive he was also pointing out a lot of little things for us to look at to make us feel comfortable.
Another thing that I thought was awesome of him was when I told him I like to drive the car in the highway. He said, “Hey you got to have your insurance and your driver’s license. And we’ll go inside and we’ll sign a paper and then go drive it for as long as you need. Take the highway. Do whatever you want. I want you to really feel that you’re comfortable with what you’re buying.” He also asked me if I wanted to take the car somewhere like to a mechanic because I could. He really gave me the freedom to really be 100% positive over my decision. That was good because usually a lot of dealers want to drive with you around the block during test drive and put pressure on you hoping that you’re going to be satisfied and you’re just going to make the decision.
Geoffrey was very, very helpful all around. Me and my wife were driving the car around town with no commitment. We can come back to him and say, “Nope, we don’t want this one. We’re going to test the other one,” or we could just walk away and not even pay for the gas that we used. It was really good and very unique. I ended up buying my car at the Off Lease Only Miami because they happened to have a car that I was looking for. We financed the car and it was very straightforward and very easy.
And then when my brother-in-law needed a car the first thing we did was go to Off Lease. We got the car that he wanted and he bought the car on the spot and he’s been happy as well. I’ve been recommending Off Lease especially with car buying. I was going to buy a brand-new truck and tens of thousands of dollars and I ended up not buying there because of the whole experience that I had. It really matters that they are so transparent about everything that they charge. It definitely helps the car buying experience.
Dear Edson,
Thank you SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your shopping experience with Jason and Off Lease Only was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only in Miami and thank you for recommending us to your friends and family!!
We look forward to serving you for years to come.
Sincerely, Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 9, 2017
I've bought a Nissan Altima through Off Lease Only before and it was paid already so I got a second car from them. The sales person was very good and it wasn’t my first interaction with him because he also helped me with the first car. I got a Nissan Murano this time around and I had it financed. The process was very good and didn’t take very long as it was done the same day.
Dear Francelene,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.We wish you many happy miles in your new Nissan Murano, and we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 8, 2017
Our other car was reaching its line, as far as usage, so we needed a new vehicle. I shopped around but Off Lease Only has the vehicle I wanted, a Chrysler 2016 300C. After they gave me the information on the vehicle, I took it and got the vehicle pre-financed through Bank of USA. I had everything ready to go when I went to the financing department. All that Off Lease had to do was send in the information to Bank of USA. My interaction with the salesperson, Jason, was honest, professional and straightforward. I got to test drive the vehicle by myself and it was cool. The only thing I have to deal with is the rotors that had a lot of patchworks done to them so they’re warped. I just bought the vehicle a month and a half ago, but being from a rent-a-car place, I’ve taken it in a couple of times. Overall, it was a very positive and enjoyable experience.
Dear Alan,
Thank you SO much for your Off Lease Only review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear that you enjoyed your sales experience with Jason, and we hope you felt like part of the family during your visit to our Orlando location.
For future purchases, please note that Off Lease Only encourages customers to have the vehicle they are interested in inspected by their own mechanic, before making a final purchase decision. Many of our customers are happy to know that they have that freedom. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Chrysler 300C!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 7, 2017
My vehicle was getting old so I needed a new one. I've visited three dealerships before going to Off Lease Only and chose them because of their price. I had to purchase what is available and I bought an Acura sedan. It's been two months since then and it's a different upgrade from my previous vehicle. I financed it and the process was easy. The sales rep was good, comfortable and did a good job. The overall experience has been easy and simple.
Dear Robert,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your nearly new Honda Acura. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 6, 2017
We had a car that was coming up on lease very soon so we needed a new vehicle to drive in. Off Lease Only had the car that we liked so we wound up purchasing an INFINITI, an SUV type of car. It took a little longer than I’d want it to as I’m particular with time. I typically would have somebody bring the car to me and all the paperwork done, but it was all right. We knew what we wanted so my wife pointed it out in the parking lot. The salesperson was fast and found the car for us. My wife loves the color, like you’re sitting on the beach in the tropics. I like our new car very much. Everybody was very nice.
Dear Craig,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your car buying experience with Chris was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you and your wife many happy miles in your nearly new 2017 INFINITI QX70. We look forward to serving you both for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 5, 2017
I've been in the car industry for years and I used to work as a sales guy. When my wife was looking at dealerships and asked me to go looks for cars at other dealerships, I found Off Lease Only interesting and I told her we'd go there, give them a try and see how it is. I saw their prices on the internet and that called my attention. My wife was kind of scared because she has been always buying cars from small dealerships. She asked, "Do you think they're going to approve me?" and I said, "Why not? Maybe they have better financial institutions." We went there and then it was a very good experience. I love it there.
The lady worked with us and she was very good. My wife couldn't afford the car she initially wanted because of her income, but then the lady suggested we look for other cars under the price range my wife could afford. We saw several ones and I liked one of them. However, we didn't make the decision that day, and when we came back the next day, the car was already sold. But the lady was willing to work with us again and she explained to us that every time we look for a car, we have to start the process again and it's all new, but she never gave up. In the end, we found the car we liked, a Ford Focus SE 2015 and we are very happy because we had always been buying older cars and not in that range.
We financed it and the guy there worked with us also. Every step with Off Lease Only was good. I like all the process and everything that they organized. It's so good that they made me feel like working there also and coming back to the car industry. I actually applied to them but I haven't gotten any news yet. I'd also be recommending Off Lease Only to people. In fact, I also tried to get another car for me but something didn't work out. The company where I'm paying my house had not been reporting to the Credit Bureau and they couldn't work with me until I fixed that thing. I've already fixed it now and they are going to see me soon 'cause we're planning to buy another car.
Dear Carlos,
Thank you for writing such a marvelous review about your experience with Off Lease Only. Thanks also for the 5-star rating Carlos. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your wife's car buying experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish your wife many happy miles in her new ride - and we look forward to seeing you again.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 4, 2017
I was looking for a specific vehicle for work and all the guys at Off Lease Only were very helpful. The help they gave me and the way they conducted themselves were pretty decent. I traded in my vehicle and we came down to a figure. Then I purchased a new car with cash and everything went through right in. It was a simple transaction and pretty much a slam dunk. But if I did financing and I had bad credit, it could have turned out differently. So far, everything has been great. I've been using the vehicle and it's been good to me.
Thank you so much for your Off Lease Only review!! Thanks also for the 5-star rating. Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our Team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 3, 2017
I heard about them from a friend, and I also visited one other dealership before them but the fact that I had seen that they made it very easy for him to purchase his car plus the car was a lot cheaper than what I would have gotten in the actual dealership made me also make a purchase from them almost two months ago. I got a 2016 Mazda 3 Sport through financing. They ran my credit, asked for our pay stubs and did everything else from there. It’s a lot newer and has better a/c, mileage, and gas so everything, in general with the car, is better. Geoffrey, our salesman, was nice, kind and attentive. He was always making sure that we knew what was going on especially if they took longer than what it was expected. Off Lease Only was a good place to shop. I got the car I wanted and they made it easy, fast. An overall good experience and I would definitely recommend it to anyone else who would want to go.
Dear Norma,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Geoffrey and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we wish you many happy miles in your new 2016 Madza 3 Sport!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 2, 2017
One of my family members has been getting cars from Off Lease Only. I also got a regular car from them and the last one was a Dodge Ram Pro cargo van. It's way bigger than the one I had and it's a working van. My family member went with me and got me into it because he also had the same cargo van. The salesperson was really nice and very helpful. He was looking to make a good deal for me. I got the car financed and the process was fast. My experience was really good and I'd recommend them to a friend.
Dear Sebastian,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with Roan and our Team, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to a friend as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your 2017 ProMaster Cargo Van!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 31, 2017
My vehicle was overheating so I needed a new one. I went with Off Lease Only since it's convenient and there’s no long interrogation. It’s my first time buying from Off Lease and they're very helpful. I’ve dealt with two different guys who were nice and awesome and weren’t pushy to make me purchase something. Also, the 2014 Infiniti I got from them two months ago was tremendous compared with my previous vehicle and I had it financed. Everything went well with Off Lease Only.
Dear Lewis,
Thank you for writing such a marvelous review about your first experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive.
Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Infinite, and we look forward to serving you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 30, 2017
My other car's engine caught fire so I was shopping around for a new one. I looked up Off Lease Only online and there were several cars. Then I called and drove over to them. This was last month and my first time buying from them. The car that I saw online was white but I ended up liking a different car. I got a Honda Accord which is way better because I have a stereo in there. I had to bring a little box with me in my other car, but now I don’t have to do it in this one. The car’s nice and not shaking either. It also has a sunroof. I had it financed which took about two to three hours to be approved. They gave me all the information on the car and the experience was excellent.
Dear Rosshane,
Thank you for writing such a marvelous review about your first experience with Off Lease Only. Thanks also for the 5-star rating.
We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your nearly new Honda Accord, we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 29, 2017
The first time that I bought from Off Lease Only was a year and a half ago. Because of that first experience, I went back to them when I bought a second car, which was for my daughter. I bought a Chevy Cruze and financed it, which was very easy. I had all good interactions with the salesperson. There was no hassle and they answered my questions. My experience with Off Lease Only has been really good overall.
Dear Jason,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and we hope that you felt like part of the family during your during your visit.
We wish your daughter many happy miles in her nearly new Chevy Cruze, and we look forward to serving you and your family for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 28, 2017
I bought my second car from Off Lease Only in mid-June. My other one, which I also bought from them, got crashed. Somebody pulled out in front of me and totaled it. I got a Mercedes CLA250 which is pretty much the same model as the one I had, but with a lot more options. Buying from Off Lease is a painless process. Edwin, my salesperson, was fantastic. He helped me out as soon as I got there. I had a few to choose from, but just none that caught my eye. I told him what I was looking for and he found the car that I ended up getting. It had just come in and it was in the inventory, but it wasn't in the lot yet, like they were still cleaning it up. I would definitely recommend them. In fact, my girlfriend is buying a car this weekend and we're going to Off Lease Only.
Dear Charles,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are pleased to hear that your purchase experience with Edwin was so positive. It's also great to know that you're already recommending Off Lease Only to your friends, family, and even your girlfriend. We couldn't ask for a nicer compliment.
Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your nearly new Mercedes CLA250, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 27, 2017
I was sold this fantastic covers everything warranty and I was assured that everyone would take even the dealer! Why wouldn't I buy it? Well my experience has been awful. I have taken my car to three different auto bodies as well as the dealer and after wasting $250 I was told that my warranty is not valid with them. I feel as if I was taken advantage of. I was sold the car with a broken convertible top part and I was assured by the sales agent and finance agent that this warranty would cover my needs. I have contacted Off Lease on four occasions and I have been lead to voicemail after voicemail with not one returned call. My advice to all of you is DO NOT BUY THE WARRANTY.
Dear Billie,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear about the difficulties you’ve been having with your warranty. We’re especially disappointed to hear that you haven’t been able to reach anyone here to help you. That is unacceptable. You’ll be hearing from us shortly, if you haven’t already. In the event that we are unable to reach you, please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We need to determine why you’ve encountered the problems you’ve experienced in trying to get your vehicle fixed under the warranty. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 26, 2017
I purchased a vehicle from Off Lease Only a while back and had a good experience. I financed it and Off Lease Only used Toronto-Dominion Bank which was fine. The process was quick and easy, and the rates were good. Their inventory seemed adequate and the price was right. We're thinking about buying another car and I have been out to their website and interacted around trade-ins. I am looking to trade-in my F150 Super Cab for a newer model. I filled out a form to get a price on my current truck or an estimate on what the trade-in would be. They used that as a lead and the person looking at the trade-in called me as a result of that. I've been involved in the car industry for many years and I like the new model. It's refreshing. So, I'll go back. Overall, my experience with Off Lease Only has been quick, easy, and painless.
Dear Andrew,
Thank you SO much for your thoughtful review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your past sales experience with Off Lease Only, and we hope that you always felt like part of the family during your visits.
On behalf of your friends here at Off Lease Only, we look forward to seeing you again soon!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 21, 2017
I am an unemployed military veteran. I saved a long time to buy a good car. Off Lease sold me a death trap car, it is falling apart, need thousands in repairs. Paint is falling off the car, due to the awful paint job, rack and pinion is damaged and dangerous, shocks and struts are worn, the car want to flip over when I hit the brakes. I cannot drive this car, it is a safety hazard on the street. This company ripped me off. Now I have a car I cant drive, please help. I am thinking about a lawyer but dont have the money, please help me. I purchase this car in April, at night from Off Lease Only. I took it to Hyundai and they told me it was in an accident, the Carfax says it was not, they will not honor the warranty. I paid in cash and cashier’s check, it was all the money I had. The car is a POS Hyundai Elantra GLS 2013 with 56 thousand miles, please assist.
UPDATED ON 08/23/2017: After finding out Off Lease has sold me a dangerous car worn out rack and pinion, shocks and struts and filing a complaint, they reached out and offered to fix all of the issue that Hyundai recommended. They did not honor that, they did, however, replace that rack and pinion and stained the driver side seat, and forgot to replace a lug nut on passenger side front wheel. We agreed to rental reimbursement, coming up on a couple of weeks and no reimbursement.
Dear Luis,
We’re sorry to hear that you clearly were not getting the level of service that the owners started this company to provide. However, we are glad to know that we now seem to be on track to address your concerns. If there are any other delays or misunderstandings along the way, please don’t hesitate to contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
We look forward to assisting you, in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 21, 2017
I'd been wanting to trade-in my Ford F-150 truck for a while. I visited other dealerships but went with Off Lease Only for the price. When I went there I said, “I'm just going to trade my truck. I'm not going to part with any cash and I'm going to finance the whole thing,” and they did it. It was a piece of cake. I got a Cadillac and this was about a month ago. The sales person stepped me through the process and when I told him I wanted a Cadillac, he showed me where they were and turned me loose on them. My experience with them was all I had hoped it would be. There were no bumps in the road and it was a very smooth process. I liked that there was no pressure there. The price is the price and there was no haggling. It was a fair price too. If I had to do it again, I'd go to Off Lease. It was a great experience.
Dear Bob,
Thank you SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your purchase experience with Off Lease Only was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only as your used car dealership.
We wish you many happy miles in your nearly new Cadillac - and we look forward to serving you for years to come!
Sincerely, Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 15, 2017
I needed a new vehicle as my car was old. I visited two other dealerships and then heard about Off Lease Only online. I chose Off Lease Only for their price and bought a Ford Focus. The salesperson was very proactive. He showed us around and helped us with the paperwork. Overall, the salesperson was the one who made me buy from Off Lease Only. I really liked him. It was a good experience.
Dear Denise,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with our Team, and we hope you felt like part of the family during your visit.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Ford Focus!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 13, 2017
I bought a car for my in-laws from Off Lease Only. When my family grew, I bought a Mercedes 350L and a Honda Pilot from them and had them financed. I made my first purchase from them three years ago. They have good pricing and good service. The cars are good compared to the other vehicles bought from other places. The rep asked the right questions and he was very honest up to where we can go. He gave me the price that I was looking for and was very helpful. Everything was smooth, nice and easy. It was a great experience.
Dear Alix,
On behalf of your friends at Off Lease Only, we thank you for allowing us to earn your business AGAIN! We appreciate your sharing your Off Lease Only experience with us and others, and we look forward to working with you for many years to come. Enjoy your ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 12, 2017
Three years ago I was searching online to see what the best deals were. Off Lease Only beat everybody else's price with about $4,000 to $6,000 difference. They also have good reviews when I looked them up. I bought a 2011 BMW M3 convertible from them. When I pulled the car, I wanted to make sure that it had warranty left. I test drove it and it ran fine. The price was really good too. I drove the car for three years and I loved it. I decided to upgrade, so I traded that car for a newer car, which is a 2016 BMW 640 Gran Coupe. The first one was small and I wanted something more practical, fuel efficient and has bigger space. This new one has a larger face and very smooth. I paid $47,000 for it but everywhere else, it's around high $50,000s or low $60,000s and that’s a big price difference.
The salesperson from Off Lease was very patient. I test drove three cars, which I researched about. First, I couldn't make up my mind but I made the best choice when I finally decided with the Gran Coupe. I financed both vehicles and Off Lease helped me find very good banks. The previous car was on the 3.825% rate while the current one is at 3.7%.
Off Lease is the best and it's hassle-free. I was out the door with a new car in two hours. Excellent service, very good price, and the people were amazing and very friendly. Nobody was pushy to make a sale. They make sure you get what you want and what you're most comfortable with. Some people are worried that the price is a bit low, but Off Lease does their regular maintenance including oil and tire change. Not one single problem. I'll definitely come back again. I'm also thinking about bringing my dad this month.
Dear Jian,
Thank you for SO much for your repeat business and for the marvelous Off Lease Only review! Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your purchase experience with our Team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only as your #1 used car destination.
We look forward to serving you for years to come.
Sincerely, Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 8, 2017
Way back, I got a car for my mom from Off Lease Only and because of the experience, I went back and bought another car. My model car was getting old and I don't need stuff that is retiring. It was doing fine but I want something more reliable. I hate dealers who come up with one price and I hate their psychology of going back and forth to their boss. It's crap and I couldn't stand that. I would save more money not to do that and not go with them. I financed my Nissan Frontier and it was very easy. Also, the sales rep, Marco, was great and very helpful. He needed more information and he went all the way and looked for it. It was a great experience.
Dear Hossein,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with Marco was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your LOYAL business and for choosing Off Lease Only in Palm Beach. We wish you many happy mile in your nearly new Nissan Frontier.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 6, 2017
I wanted a newer vehicle, and a friend told me about Off Lease Only. I went there not really knowing what I wanted as I had a lot of different choices in my mind, but they helped me narrow my choices down and find exactly the type of car I was looking for. I financed and they talked to a lot of different companies, gave me the best interest rate, best price a month, and were very active with everything. I got a BMW and have had it for about two months, now. My previous vehicle was a motorcycle, so it's a lot better. My whole experience was great. They fed me, treated me like they really care, and I really felt welcome. I'm happy, and my next vehicle will probably be from Off Lease as well.
Reviewed July 4, 2017
I had family members who have purchased their vehicles from Off Lease Only. They told me good things and they bought multiple cars from there. I bought a BMW 228i as an upgrade from my Honda Civic before and I had a very good experience with them too. The salesperson was amazing and very kind. He gave me his personal number to contact him if I needed anything regarding the vehicle. I end up purchasing the car the same day that I got there. It was his day off but he came in just to make sure that I will be available for his day off. I would definitely recommend it.
Dear Krysta,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Pierre and our Team, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that over the years we have been able to earn many of your family member's loyal business. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new BMW 228i!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 3, 2017
I was referred by a family member to Off Lease Only. Then I financed with them a Nissan Murano about almost two months ago. The vehicle I got from them is better and bigger. The finance process was also a breezy process and the sales person was great. We already knew what we wanted, so he just let us test drive the vehicle and do our own thing to figure out if it was the right car for us or not. I was in and out quickly. It was one of the best car buying experience that I have in a while. I would definitely recommend Off Lease Only.
Dear Ivanna,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our Team was so positive. It's also great to know that your positive experience has earned us your recommendation. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 2, 2017
I had a truck I wanted to turn in to get an SUV for more backseat space. I purchased a car from Off Lease 10 years ago and decided to go back to check if they had the particular SUV I wanted. I bought the SUV on April 2nd. They were able to get me very competitive rates with the app and the financing process was quick. I chose a five-year loan because it’s going to cost less. The salesperson, Rolan, was very good and helpful and he sat there through the whole transaction. They also let me test-drive the car by myself and gave me different cars to try so it went quite well. It was a fantastic experience with Off Lease Only and the new SUV is looking great.
Dear Angelo,
Thank you for SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your purchase experience with Roan was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only in Palm Beach.
On behalf of your friends at Off Lease Only, we wish you many happy miles in you nearly new SUV, and we look forward to serving you for years to come.
Sincerely, Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed June 30, 2017
It’s been about a little over a month since I purchased my 2017 Hyundai Santa Fe which I chose to get from Off Lease Only because of the price. Theirs was better than other auto dealers. I had my own financing when I went there so all I needed to do was pick out my car. My sales person, Jason, was very courteous, knowledgeable, willing to help me or whatever he needed to do to get the vehicle that I wanted. I've had SUV's before and the Santa Fe is comparable to what I had. It's a nice vehicle. It was a great and simple car buying experience. I was well satisfied with my purchase and the price and if I'm in the market to buy another vehicle, I'd definitely consider Off Lease.
Dear Kimberly,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with Jason was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your nearly new 2017 Hyundai Santa Fe!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 29, 2017
I was looking for a car then my colleague told me about Off Lease Only. He said that’s where I can get good cars not older than 3 years. I checked their prices and I liked it. I also went to some other dealers but Off Lease has better prices. Hyundai Santa Fe 2016 was the fourth or fifth car I saw, then I bought it through financing. I’m in America for only a year and a half and it’s my first car here. The only thing is it took longer because you're waiting for the car - they prepare and drive it to you. It's the time to make all the papers and wait for credit and everything. But it's okay as I was prepared for that. They finished the loan very quickly and it was just on time. I waited about half an hour for it to be approved then it was good. Everything finished quickly.
The process was pretty easy. He gave me the keys, let me drive it around once to test my car and I really like it. The car was prepared in another place and it was funny that they cannot charge the battery of the car. But by noon, everything went very quickly and it worked. The agent helped me. She said, "Okay, let's go see another car and let's go this, let's go this." She is very good and friendly. She advised me, took her time and it was good. However, when I was choosing the car, there was some difficulty on the site. But in the office, it's online and you can see the cars and choose them. It's complicated since I cannot compare more than four cars. I have to choose from different models, compare then have to go again and again to delete my search and put them again to compare. It's two last functions.
But overall, they're good. They also have free lunch for us. We paid for our sandwiches and that the salesperson said, "Oh, we have the ticket for you. You can grab your sandwich free." And I'm very surprised because they have such low prices and even have enough money to invite us for a free coffee or drink. It was really nice and I appreciate it. I'm really was excited and I got a very good deal. I'm just happy with my car. Hyundai's great.
Dear Galina,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed an easy, fast Off Lease Only sales experience during your visit to our Miami location. We appreciate your feedback regarding your experience searching online at the dealership. As technology develops, we are always looking for ways to make the Off Lease Only experience as stress free as possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Hyundai Santa Fe!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed June 28, 2017
I had no vehicle. I went to Off Lease Only because the cheap prices are on ads everywhere. So it's time I tested it. I bought my vehicle a month ago and it’s perfect. But the dealership wasn’t very informed. They told me that I had a warranty on the vehicle with everything. In reality, I only have a factory warranty, but not service warranty. I need to pay $700 to reinstall the warranty to have it under my name. I asked if it’s all included and they said yes. This a wholesale dealership so I don’t expect them to know everything about every vehicle, so I can’t blame them. But I was thinking of calling so they can inform everyone else who buys a car so it doesn’t happen again.
I financed the car and it was very simple and quick. The salesperson was nice and the experience was fast and productive. But don’t trust the dealership and do your homework. Take it to someone authorized from the manufacturer that you're buying from because they could be car experts, but not really know. The terms and conditions could change at any moment. What happened to me was a month before they changed it, so to me, it was bad luck.
Dear Giancarlo,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now we rely on your feedback for quality control.
It sounds like there was a misunderstanding during your purchase process. Our Customer Service Director, Melissa, will be calling you shortly, to discuss, in more detail, where we failed you. It sounds like you either weren’t given an accurate explanation or a full explanation regarding which warranties your car actually has. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 26, 2017
My vehicle is old and I had it for 13 years. I was looking on Auto Trader and I found one that I liked that was at Off Lease. I was extremely impressed when I went to the dealership. It was really professional, everything was run through quickly and efficiently. Everything went well. About five weeks ago, I got a 2015 used RAV4 and bought it cash. It’s excellent and I love it. It’s 10 times better than my previous vehicle. Their sales rep was extremely professional, very knowledgeable and everything ran really smoothly with him.
Dear Heather,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your purchase experience with our Team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your new 2015 RAV 4. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 23, 2017
I bought a car from Off Lease Only two years ago and it was a good experience. I needed a new car for my wife, so I bought again from them. Everything went fast. Their sales people were nice and helped me to find what I was looking for. They also told me what to do. I got a Honda Accord and it was great. I financed the vehicle and the process was easy. It’s for five years with a 5.5 rate.
Dear Alex,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your loyalty to Off Lease Only and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
On behalf of Off Lease Only, we wish your wife many happy miles in her nearly new Honda Accord!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 22, 2017
I purchased an Audi Q7 from Off Lease Only a month and a half ago and I had a very good experience. My lease was up and I needed a new vehicle. I went online and looked at dealerships. Off Lease Only has a fair price. Their salesperson was also good and I liked his being upfront. I financed the vehicle and it was a smooth process.
Dear Stephen,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Palm Beach. We wish you many happy miles in your nearly new Audi Q7. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 21, 2017
Let's get to the positives: 1) Despite at least 45 customers in the office, a staff of at least a gabillion--and this was a SLOW day I was told--everyone was cordial, friendly, even passing out cold water so the customers wouldn't. 2) The website was thorough, easy to navigate and the use of Carfax, plus even adding a disclaimer, leads one to trust the integrity of the business. 3) From one who finds disturbing the standard dealers employment of the "dealer fee”, Off lease is an oasis in a sea of dealer add-ons.
Now for the not-so-positives: 1) Despite having in-hand five choices printed from Carfax reports, the first two were not available--and this was NOT due to prior sales. This is not acceptable. Choice one was unavailable due to "safety issues”, choice two due to "paint issues". Any car NOT available should be removed from the website. Indeed, after speaking with an employee--who was generous with 7 minutes of various questions we posed--he agreed with this conclusion indicating a meeting had taken place regarding this issue. 2) Minor complaint - upgrade or repair the AC in the salesroom (and this was a slow day, recall). Bottom line: approach with due diligence perhaps by contacting a salesperson before arrival, giving them the stock number to confirm the car(s) in which you are interested are available. Note - we were told to do this and followed through 1/2 hour before arrival, but such was not carried out UNTIL we arrived.
Dear Norman,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We’re happy to hear that you found our service to be cordial and helpful, and that you appreciate our No Dealer Fee policy. We really want you to be completely satisfied with your experience.
We’re disappointed to hear that you encountered problems with availability on the cars you were primarily interested in.
We move about 4,000 vehicles each month and the volume certainly does present some challenges. Whenever we discover a vehicle has a problem, we try our best to tackle it as quickly as possible so it won’t be a problem for our customers. We are always working on ways to improve our system, hoping it becomes as user friendly as possible for you. We take your comments very seriously and would like to discuss, at greater length, the complications you were met with. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 21, 2017
I was looking for a particular car, a BMW 435, which I liked and Off Lease Only had everything so I went there. They had zero fees and they had a lower price in the market compared to five dealerships that I visited. The salesperson showed me the first car that I saw. I tried it and saw how everything was with it. I liked it and I said yes. It's a Bimmer and it has more technology and luxury. The guy who helped me find the car was very good. He convinced me that it was the car I was looking for. He told me that since I’m younger, I need to have something that will make me proud. I bought the BMW 20 days ago.
When I financed the car, they asked me for the papers then they asked how much I make annually. They went inside their office, did their job and approved me. They passed me to another office and my agent explained to me how to pay, about the warranty and that I'd want to buy the tires. We signed the papers and I got my car. Off Lease Only was a friendly place to go and buy a car. There are dealers who sometimes want to pull up the price, but Off Lease Only is decent and make it fair.
Dear Manuel,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with our Team, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new BMW 435!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 20, 2017
I had been looking around a couple of places and then a friend recommend that I go to Off Lease Only. On the first day I went, I found a Dodge Challenger 2016. Compared to my previous vehicle, a 2008 Pontiac G6, it's definitely a lot better as far as the year goes. So I went over to the financing office and they helped me out. The process was smooth and it went good. The salesperson Chris was awesome too.
Dear Christopher,
First and foremost, thank you for your business! It's encouraging to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
We appreciate the feedback and are pleased that your vehicle purchase experience with Chris and our team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Thank you for choosing Off Lease Only. We wish you many happy miles in your new 2016 Dodge Challenger. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 19, 2017
I wanted to change my old car and a friend referred Off Lease Only. I looked around and they gave me the best interest rate with banks plus it had a big variety of vehicles to choose from. I purchased a Volkswagen Jetta last month and I love it. It's a new vehicle. I financed it and the process was very quick and straight on point. They're very honest. In some other places they would say the title is clean but then when you look at the surface of the car, it has already crashed. My car has no crash. Also, the salespeople were very friendly and they helped me steer in the right direction because I didn’t know what I wanted. I really like it and they gave me what I wanted. I would recommend it to anybody.
Dear Natalia,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our Team, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Volkswagen Jetta!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 18, 2017
I was in the market for a new vehicle and went with Off Lease Only for their inventory and price. Buying my BMW M4 was easy. The sales rep was good, and Off Lease Only allowed me to test drive the car by myself. They had their own lender, I provided the required documentation, and I was quickly approved for the financing.
Dear Benjamin,
Thank you so much for your awesome review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. Our satisfied customers are our best advertisement.
On behalf of your friends here at Off Lease Only, we hope that you enjoy your nearly new BMW M4!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 17, 2017
I needed a new car. My previous vehicle is not good because I saved $4,500 but in the last two years, I spent $3,000 for repairs. The other dealers showed me cars that are 2006 and 2007 models with a price of $18,000 but Off Lease gave me a 2016 model for $23,000 so that’s better. So I bought a Nissan Pathfinder and I am satisfied with it. Also, the salesperson tried to help me and showed me the car features. He’s a good person. If I’m going to look at another vehicle, I'm sure that I will buy from Off Lease.
Dear Maulin,
Thank you for your business and kind Off Lease Only review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your new 2016 Nissan Pathfinder.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 16, 2017
My old car crapped out on me so I needed to purchase a new vehicle. I was looking for something less than $10,000 and I found a few things that I like at reasonable prices and good value in Off Lease Only. Their sales staff was very professional and polite. I also financed the vehicle and I’m happy with the price that I got as far as the interest goes. I feel at home with the new car. I’m comfortable and I love it. I would absolutely recommend Off Lease Only to a friend.
Dear Robert,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our team, and we hope you felt like part of the family during your visit. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 10, 2017
My motor blew so I purchased a new car at Off Lease Only. It was my first time, so when I walked in I didn’t know what I was doing but somebody helped me and they followed me through the procedures. I financed the car and spoke to a rep directly. They have a variety of cars and I picked four cars. Then I had a test drive because I wanted to weigh my options between a Mercedes and an Infiniti. They didn’t give me a hassle about the test-drive. Back in the day, I used to go with one of the agents to test-drive a car. But I went with my spouse and test-drove the Infiniti first and then the Mercedes.
We filled out the credit app on the computer. But I had to come back because I have a credit alert on my account. That’s the only thing that held me up. They had to verify it was me that was making the purchase. And it was during the weekend so I had to go back there on Monday. But the sales manager was awesome and they followed up with me. Off Lease Only has exceeded my expectations.
Dear Princess,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team, was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only. We look forward to seeing you again.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 7, 2017
I've done three vehicles with Off Lease recently. The first one was a Toyota Corolla Sport, the second one was a Camaro and the last one was another Toyota Corolla. My last purchase with them was two months ago. I needed a new car as an addition because my son was able to drive. I liked the prices and the sales rep was great. The process was simple, it was one price and I paid in cash. It was a painless experience purchasing a car from Off Lease Only and I'd highly recommend them.
Dear Anier,
Thank you for allowing us to earn your business a third time! Your business means a lot to us. We’re thrilled to hear that your car buying experience with Off Lease Only continues to be outstanding, and we hope that you always feel like part of the family during your visits. We really appreciate you taking the time and effort to write a wonderful review about the positive experience you had with our team. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Enjoy your new Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 2, 2017
The sales aspect of my experience was fantastic. The salesman was fantastic as well. The car we picked was fantastic also. When it was time for an appraisal, they told me they would give us $6000. They later raised offer to $7500 before we left the property. I told them that the original selling dealer offered us $13,500. I guessed that they would re-coup some of the trade in amount on the cost of any new car may have purchased from them. So I understand how that would have worked out. I then told the sales manager the appraisal on their own website offered me $9540 and that Carmax offer us $9000 and that if we purchased from Carmax, they would throw in another $500. That is one heck of a coincidence to have two independent offers $40 dollars apart.
So I spoke with Rafael **, the sales manager, and he said people claim they've been offered larger sums of money by person that couldn't be identified to be truthful. So I understand people boasting false amounts and Mr. ** told me if I could produce the Carmax appraisal he would calculate some sort of tax credit and give us $8500. What this means is we would only have to pay taxes on the balance due. I did fax the appraisal, which he received. At 10pmish, Mr ** called me at home and said they he and his team members were unable to find any cars on the internet and couldn't justify giving me even $7500 at this point. He then told me go to Carmax the next morning and get the $9000 from them, which I did.
While I was waiting, I went outside on their lot to look at what their Sonata were selling for. There were 5 or 6 on the lot. All of the models were 2014 and mine was 2013. The prices rangers from $14,999 to $17,999. That's a hefty profit!! It's sad that we were told Mr ** couldn't validate my appraisal from Carmax and I was standing there looking at them. My wife was extremely upset because the sales manager wouldn't keep his word. My wife is from a small town in Rhode Island and when someone of Mr. ** stature tells you he will honor his word and doesn't, she was uncontrollable. All she wanted was some sort of a break on the taxes or anything off the price of the car we were buying, something to make her feel as though she had somehow won... So my salesman was a diamond in the rough, the end result reminded of previous horror stories of car sales antics of yesteryear.
Dear Thomas,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re pleased to hear that your initial experience was fantastic, and we really hope that you felt like part of the family during your visit.
We’re disappointed to hear about how your trade appraisal went. What was the explanation that you were given as to why the $7,500 appraisal rate was not accurate? We would like more information regarding the different appraisal amounts that you were given. You should be hearing from our Customer Service Director shortly, if you haven’t already, to address your concerns.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in any way we can, and we wish you many safe travels in your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed June 2, 2017
My car finally died and I looked for cars on the internet. Off Lease Only had so much better prices and that got me in there originally. I was a little bit hesitant at first but everybody was great there. The salesperson was very friendly and he explained the process to us really well. He made sure we got to drive the cars we were interested in and he also helped us. I needed to get the downpayment and he made sure I knew how they accepted that. He made that really simple and he was with us until we talked to whoever the finance guy was. That went really well. The financing process was pretty straightforward and they handled everything. All we did was get the downpayment together and they gave us two or three choices about who to finance it with. There wasn’t really any pressure to go with one over another, so we just went with the one with the lowest interest rate.
I got a 2014 Chevy Equinox and it’s been two months now. It's running and it’s really been amazing. I was driving a big Pacifica before, so this is a better size. I love the backup camera and the gas mileage is better as well. So I’m pretty happy. Everybody should try them first unless they're bound and determined to have a brand-new car, although the minute they drive off the lot, the value of the car drops by several dollars. For that very reason, I wasn’t looking for a brand-new car. Shopping at Off Lease Only was really comfortable and I never felt pressured. It was an overall really good experience considering I don’t like buying cars. I would go back there again by myself. I’ve recommended Off Lease Only to other people. It’s a really good operation there.
Dear Melissa,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
The owners started this business with 2 cars and their life savings and has grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.
Thanks for checking in with us Melissa. We wish you many happy miles in your 2014 Chevy Equinox, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 29, 2017
We needed an additional vehicle and a co-worker recommended Off Lease Only, so we decided to go there and take a look. In general, the salesperson was very helpful with all the questions that we had and all the vehicles that we were looking at. We leased a Toyota Corolla from them on April 1. They were pretty busy that day so the processing of our purchase took awhile. But compared to our previous vehicle, our new car has been very good and so far we've had no problem with it. Other than the fact that we had to spend all day there for the processing, Off Lease Only has been pretty good and our overall experience with them has been semi-pleasant and not so much of a headache.
Dear I Jen Miteff,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business! It's encouraging to hear that you came to us through a coworker's referral. Our satisfied customers are our best advertisement.Just to clarify, Off Lease Only does not lease cars, but most of what we purchase are vehicles coming off leases.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 loyal customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
We appreciate your sharing your Off Lease Only experience with us and others, and we look forward to working with you for many years to come.
Enjoy your nearly new Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 28, 2017
I like Off Lease Only. I bought two cars in cash. They helped me twice and they are very good sellers. I don't have anything bad to say. For me, it's a good company and I'm very satisfied.
Dear Eduardo,
Thank you for purchasing two cars at Off Lease Only in Orlando. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that you came away very satisfied. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 26, 2017
My car was getting old and had a lot of mileage on it so we bought a vehicle with Off Lease Only. We didn't have that much but we went there and picked the vehicle out and everything went good. There was no hassle and no negotiations and they have a clear cut price. The value was good. The financing process took an hour so it was not that bad.
Dear Chrissy,
We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We are glad that our Team was able to provide you with such a wonderful and enjoyable purchasing experience. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience.
We look very forward to seeing you again in the future!
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed May 25, 2017
I had stumbled across one of Off Lease Only's listings while I was searching the internet and then I started to look in directly on their site. Off Lease Only had the lowest mileage for comparable year for the particular type of car that I wanted and it was a very reasonable price. I got a 2014 Acura TL and the original buying experience was good at the dealership but it has gone downhill ever since.
I was getting ready to relocate to Florida which was another reason why I wound up going with Off Lease Only. However, I don't have a full residence down in Florida but we had a redshirt for Georgia so it shouldn't be a problem. But the paperwork got completely screwed up. They had applied the wrong taxation rate. They didn't use the right forms and as of this moment, I still don't have a title for this car. I'm making payments on it and I got it insured but the title paperwork has turned into a nightmare. They had to send us new paperwork. Unfortunately, I work in Florida, Monday through Friday and then I'm home on the weekends. So we had to take care of paperwork, trying to get things notarized and whatnot. We sent the paperwork in and I'm on my second temporary tag with them. But I'm going to have to get my third temporary tag with them because I still don't have this car properly registered. The lienholder would have the title because we paid half and then financed the other half.
This has been going on for two and a half months now and it's been a pain in the ass. We got the original tag but they had to send me another one and I had to get it right before I left the country for three weeks. That was a bit of a panic because I didn't want the car to have expired tags coming in from out of the country. So if you're not out of state, Off Lease Only would be a good place to go but if you're out of state, they don't seem to have their ducks in a row.
Dear Kurt,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State Division. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re disappointed to hear about the issues you’ve been having with your registration. This is something that we, obviously, want to resolve right away. It sounds like there may have been some confusion over exactly where the vehicle would have been registered, and that it’s a DMV matter. You should be hearing from our Out of State Director, Sean, shortly, if you haven’t already. In the event that Sean is unable to reach you, please contact us, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We want to resolve this for you as soon as possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 24, 2017
I just got married so I needed another car for my wife. I bought her a 2016 Scion iM at Off Lease Only. She loved it and uses it a lot. The price was reasonable and the car has low mileage, which was good to see. Also, the experience was hands on from the customer perspective. I like having that free time to try the car and check it at my own pace. I financed the car and when I turned in the paperwork, it took only 45 minutes from beginning to end. It was a smooth process. They are very open about providing me options and letting me decide on my preference on the bank. Also, the salesperson was awesome. Even though she was busy with all the customers, she always found time to talk to me and she was very flexible about the cars and deals they have. She was open about the communication and the cars that I was looking at. There is a high probability that I’m going to buy my next car from Off Lease Only because the experience was great.
Dear Hector,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Keyla and our team, and we hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that your experience has gained us a loyal customer. We couldn't ask for nicer feedback and thank you for taking the time to share it! Thank you for your business and for choosing Off Lease Only as your used car destination!
We wish your wife many happy miles in her new 2016 Scion iM. We look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 23, 2017
My cousin bought a car from Off Lease Only before and he said it was a good car. I went over there and bought a Honda Civic. When I bought it, I asked if there's any warranty for one month and the reps said, "No, not at all." The next day, a couple of lights went out. I bought lights a couple of years ago from other dealers and I had no problem with them. So after I bought from Off Lease Only, it will be the first and last time.
Dear Kirtan,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
You purchased the car on April 1st. You mentioned that the lights went out the next day, April 2nd. Did you reach out to your salesperson or the Sales Manager as soon as you had this problem, or did you try to contact our Customer Service Department? We would like to address this matter with you. You should be hearing from our Customer Service Director, Melissa, shortly, to address your concerns. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 22, 2017
I had only one vehicle and we needed one more for my mother. Three of my friends bought a car from Off Lease Only, so I went there to check it out. The sales rep was about my age and knew what I would like, so it was easy dealing with him. He showed me everything that they had there and he told me that the other cars had accidents. I also liked the deal that was offered. I had picked three cars before I went there and I took the Ford Fusion with 50,000 mileage. I had to bring in a paycheck stub for the financing, but the process was easy and took only 20 minutes. I'm using the car now and I like it. My overall experience was excellent, and if I need another car, I will go back there. After I bought my car from Off Lease Only, I recommended them to my friend and he bought a car from them, too.
Dear Tolga,
Thank you SO much for your awesome Off Lease Only review! Thanks also for the 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Hasan and our team, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Ford Fusion!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 21, 2017
I wanted a vehicle for business and Off Lease Only has it. I purchased a Lincoln MKT late March and it's on par with my previous vehicle. I applied for financing and got it. Considering it was night, about closing time, that time, they did a decent job. Also, the sales rep was fantastic! The only issue was that the car was really dusty and there were dirt and dust falling, but I chalk it up to it being there in the facility.
Dear Andrew,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is pleased you had an "decent" experience with us, but we strive to do better than that. We’re disappointed to hear that the appearance of your vehicle, upon delivery, did not meet your expectations. We are currently in the midst of expanding this location. Unfortunately, the project is creating more dust than usual. Once it’s completed, we’ll have a much newer and larger showroom. We really appreciate your patience and understanding during this time.
We are thrilled that you enjoyed your experience with Yeney and the team, and we hope that you felt like part of the family during your visit to our Miami location.
The owner started this business with 2 cars and his life savings and has grown it to the largest independent used car dealer in the nation for two reasons, saving his customers thousands on their dream cars and caring about every customer having a wonderful experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new 2015 Lincoln MKT!
Respectfully,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 20, 2017
I went to Off Lease Only a couple of times. And recently, I bought a 2016 Chevy Equinox LTZ from them and my wife loves it. The guy who we dealt with and the finance guy were really nice and they helped us out. They're very friendly, as well.
Dear Randy,
I would like to thank you for sharing this great review on our dealership! We are delighted that you enjoyed your experience with our team of sales and finance. We will be sharing this review between our work team. Our goal is 100% customer satisfaction and it seems that we reached that goal with you. Thank you for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed May 19, 2017
I had to do a lot of work on my old vehicle and I just didn’t want to do that. I had high mileage, so I had to pull the trigger and get a new vehicle. A couple of coworkers have been to Off Lease Only and the location had the Subaru Crosstrek that I wanted. The vehicle is definitely an improvement compared to my old one. Brandon, the salesperson, was very good, answered my questions and the whole process flowed very nicely.
Dear Matthew,
On behalf of the Off Lease Only team in Miami, we thank you for allowing us to earn your business. We're glad to hear that you enjoyed your sales experience with Brandon, and we appreciate your sharing your Off Lease Only experience with us and others. We look forward to working with you for many years to come.
Enjoy your Subaru Crosstrek!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 18, 2017
I needed a new vehicle as my old one was wearing down quick. The salesperson at Off Lease Only was very informative and had all the answers for my questions. The financing process was fairly easy. I had all my ducks in a row, so there were no issues. I had to get an oil change right away but I got a better value at Off Lease Only overall and the experience was convenient.
Dear Steve,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with Luis was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new car. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 17, 2017
With Off Lease Only, there's no haggling and having to deal with reps having to go talk to the manager and if the cost of the car says $12,000, it costs $12,000. It's really nice to be able to see the upfront price of the car. I had already been through this experience with other dealers and understood when they say a car costs $10,000 online it actually cost $14,000 out the door. I purchased a 2014 Nissan Altima which is a nicer car than what we previously had. Our salesperson is nice and an older gentleman. He met with us and took us out to the car when it pulled around. I like that they left us alone then they let us go on the test drive on our own. And then when we got back, we let them know that we're back. It took three hours to get it out the door, but it was a pretty seamless transaction.
The only negative thing about Off Lease is that they are so busy. I had the car financed and the process was pretty easy but was a little frustrating. My credit isn't bad but I needed to know how much money I needed to bring for the down payment. I live about two hours away and I told them I was gonna come up Saturday and I was planning on leaving at 6 AM on Saturday and it wasn't until 10:00 on Friday night that I got a callback saying, "Yes, this is what you’re approved at. This is your financing rate." It's a little late but overall, that problem was rectified. When I got there on Saturday, I quickly realized they're kind of understaffed in the whole finance department. It's the price you pay for saving $4,000 on the car, though. And I can't be upset at the employees since they're doing as much as they can but on the business side, if they're that busy then they really need to ramp up their staff a little bit more.
Dear Valued Customer,
We can’t thank you enough for making the trip to do business with us here in Orlando. We’re truly honored, and we thank you SO much for your Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales agent, Donald. We hope you felt like part of the family during your visit to our Orlando location.
As you mentioned, Off Lease Only is a very busy used car dealership. This is especially the case on weekends. We apologize for any inconvenience you endured while waiting on the finance process. We can certainly understand your frustration. We have been bursting at the seams with growth and that is why we're so excited about the expansion project. Once it’s completed, we’ll have a much newer and larger showroom, and the long wait times will be much improved as well as our level of customer service. We really appreciate your patience and understanding during this time.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 Nissan Altima !
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed May 15, 2017
I needed a new vehicle for my wife because she did not have one. Then I heard off my friend about Off Lease Only. We did not have much time to compare. And when I went there, there was a wide variety of vehicle and we found what we're looking for the same day. So, we didn't need to search no more and compare the prices. Plus they're friendly. It's hot and they give you a bottle of water. Then you just walk and pick up the water if you want it. And then Justin always sent us by email and followed through with us and we went right back to him because he's a very good guy. We financed it and the process was easy to go through. If I know anybody want a car and they ask me, I would tell them to go to Off Lease and look for Justin. They are good and I like it. They have everything and it's just awesome right there.
Dear Rodney,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! It's also encouraging to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback and thank you for taking the time to share it!
We're thrilled to hear that you enjoyed your sales experience with Jason and we hope that you felt like part of the family during your visit.
On behalf of your friends here at Off Lease Only, we look forward to working with you and your wife for years to come!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 14, 2017
Four years ago, I bought my first car from Off Lease and my dad purchased his car from them a year ago. I recently bought a 2013 Cadillac CTS Coupe from Off Lease and I got it in less than four hours. It was smooth and very fast. The salesperson was very attentive and explained everything inside and out to my dad. My dad is very protective and he wanted to know all about the car, including the policies. The salesperson was interactive and made us feel at home. His personality was great and very friendly. I told all my friends to go to Off Lease and look for him. It was a very good experience.
Dear Melissa,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed May 11, 2017
I had issues with my other car so I needed a new vehicle. I liked the variety that Off Lease Only has and the look of their new car but did not get it from them because the down payment was too much for a 2010 model. They wanted at least half of the price of the car. They told me I would have to get a co-signer and that was the only option that they gave me. They didn't try to work with me to get something done. They also said that they won’t share my information with anybody which is another thing that bothers me. They say one thing but then there’s always something different.
Dear Corey,
Thank you for sharing your experience with Off Lease Only. We appreciate your time and the extra effort it takes to provide your feedback.
We were disappointed to hear that you weren't completely satisfied with your finance options. Please know that we do not have in house financing here at Off Lease Only. We are not the lender. It is the lender who determines what's required to approve the loan. We do work with over 20 different lenders in order to give you the best rate and terms. All lenders will make decisions based on your credit history and current credit score. When it comes to your personal information, we do share what is necessary with our lenders in order to get you the best deal but, by law, we will not share your personal information with any third party not involved with your deal.
If you would like to discuss your options further, please don’t hesitate to contact us at customerservice@offleaseonly.com, or feel free to contact our Customer Service Director, Melissa, toll free at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here, at Off Lease Only, we look forward to working with you in the future.
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 8, 2017
My vehicle was old enough. I kept it for seven years and then I went on and got another car from Off Lease Only. A friend told me their prices were reasonable. I financed my vehicle, an Audi A6. I like it. It's a good car. The sales guy was nice but the process was too long and the finance guy who did my financing was not an honest man. He included a lot of stuff in my financing and when I asked him for how many months it would go, he said 60 but what I got from my financing company was 72 months. I signed for 60 and have the paper to prove it. In the beginning, I thought there was no hassle. But when I found out a month later, I didn't even bother to call. It's the worst financing deal I ever made buying a car because I trusted him. He told a lot of lies.
It's a nice place to shop but they need to take a look at the way they do business. They can take advantage of people but these people will never come back. A friend of mine wants to buy a car and I told him he had to be very careful when he goes to financing because what was told to him was just like what my finance guy had told me. That was really bad.
Dear Malek,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experience with your salesperson, and we hope that he made you feel like part of the family during your visit.
We apologize for the process being too long. We’re currently in the midst of an expansion project, which has created an environment of construction, and one of inconveniences, some causing delays in the process. We’re looking forward to the completion, when we’ll have a much larger and newer showroom that will enable us to provide a more efficient level of service and will be cutting down on the amount of time involved with the purchase process. Thank you for your patience.
We’re sorry to hear that you clearly did not receive the level of service from the Finance Department that the owners started this company to provide. You should have already heard from our Customer Service Director, Melissa, by now, to address these matters. In the event that she was unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope be speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischerhi
Reviewed May 7, 2017
I purchased a car from Off Lease Only in Orlando in September. I am reminded of my experience as my son is sitting there now and having the same lousy experience. The sales people there are friendly. The cars are priced well. Though the hours you have to sit there to purchase a car are beyond miserable. There is simply NO reason to have to sit and wait so long to purchase a car. There has got to be a way for them to streamline and not make it such a negative, stressful experience. You wait, they talk to you for a minute, then wait another hour, then a questionnaire, then ignored for another couple hours. TRUE test of patience.
I drove two hours to get there, so had two hours back home. It was a FULL day of misery. Personally, no amount of money savings is worth my sanity. My car had a clean Carfax and didn't find out until I called my insurance co that it had actually had two claims. The major one was a hail storm. Hence the poor paint job. I will not return. If you absolutely are in a situation that you need to save the money. Then, be prepared to spend an entire day there.
Dear Karen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.We apologize for the inconvenience of your long wait. We understand your frustrations, and are currently looking into expanding this location to provide a higher level of service for our customers.
We have found that when saving customers thousands of dollars on the purchase of their dream car, word gets around and the crowds do come. We take pride in taking care of every customer as promptly and efficiently as possible, while also giving them the freedom to take test drives on their own, and browsing the inventory without the annoyance of having a salesperson over their shoulder. Sometimes, particularly on Saturdays, it can get crowded and become challenging.
If you have any lingering questions or concerns, please don’t hesitate to contact us at customerservice@offleaseonly.com, or contact our Customer Service Team, toll free, at 1-855-994-6396.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in any way we can!Respectfully,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 7, 2017
About a month ago, my boyfriend and I went together to Off Lease Only to purchase a Nissan Altima. It's very nice and I like it. We financed it and the process was easy. I just went there, picked the car I wanted, test drove it, and then did the paperwork. The rep was very friendly too. We interacted since I was looking for cars online and he was very helpful from the beginning to the end. It was a great experience, overall. We're looking to buy a truck next year and we're going to go back there.
Dear Barbara,
Thank you for your business and your super review! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for sharing it.On behalf of Off Lease Only, we look forward to working with you and your boyfriend for many years to come. Enjoy your Nissan Altima!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 6, 2017
Off Lease Only had opened up close to my business. I'm an automotive mechanic and I had some customers that would come there that had just bought some cars. And they gave me good feedback on Off Lease Only. I had a friend that bought cars at Off Lease Only and they recommended it to me as well. I bought my wife a small SUV. She works far and I needed something reliable and efficient. I financed it.
After looking through the website, I went in there and was going for something else but the sales guy said, "Okay, the SUV that you're looking for is in this area but there are several different other brands to choose from if you're interested." The salesperson seemed friendly and told me to ask him any questions if I had any. He guided me with no pressure. He said, "Look, just look around, you could test anything you want, whatever." I went with the car that I thought was the best and made the deal quickly. And I ended up getting something completely different and we're really happy with what we got. Going with Off Lease Only was an easy way to shop for a car.
Dear Paul,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! We couldn't ask for nicer feedback and thank you for taking the time to share your Off Lease Only experience.
The owners started this business with 2 cars and their life savings and has grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience.
We look forward to working with you and your wife on years to come.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed May 3, 2017
Found a car online in Orlando. Got a loan. Spoke to salesman who guaranteed clean, solid car. Emailed me a price of the car. I flew from Nashville to Orlando to pick up the car. Clean, solid car? Significant scratches on the outside of car, broken key fob, all knobs on interior of car were missing and they wouldn't honor the price quoted to get me in the door. Did I mention there was chewed gum stuck inside the ashtray. What dishonest people. I had to buy another flight home with no car. NEVER AGAIN! Don't believe what they say.
Dear Wendy,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We are so sorry to hear that you clearly did not get the level of service the owners started this company to provide. We would like to discuss this issue with you as soon as possible. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 27, 2017
I had a Volkswagen Diesel that got caught up in the emission law and got bought back by Volkswagen. I then needed a new vehicle and out of the three dealerships I visited, I chose to buy at Off Lease Only because of their price. I got a Lexus. The staff there were busy so the purchasing process was a little slower. There were no frills and going there reminded me very much of going to the auction and buying a car. I own car dealerships for 10 years, so I didn't care. However, for the average consumer, Off Lease is probably not the most inviting place. It's not the nicest, most laid out, most professional and well-organized place. They don't treat their customer like how one is treated in a Lexus dealer in Tampa.
The cleanliness and professionalism were different at Off Lease Only. The people there were hustling and dealing with too many clients at one time. But they sell a ton of cars in clusters and they sell them cheap. If I have friends who knew what they're wanting and don't care for all the frills then I would send them there but if my friends needed their hands held, I wouldn't send them there.
Dear Jason,
Thank you SO much for your Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback, and we hope you felt like part of the family during your visit to our Orlando location.
We understand that the Off Lease Only experience is not for everyone. Off Lease Only is definitely not your typical used car dealership but it does appeal to many satisfied customers.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We are currently under major construction in our Orlando dealership to upgrade and enlarge facilities which will improve our customer showroom experience. Our brand new dealership in Palm Beach is the talk of the town, and our Miami location is making similar improvements.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Lexus!
We look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 26, 2017
One of my friends from work told me of her experience and treatment she got from Off Lease Only. Then when I decided I needed a new car, I went there too and it was amazing. The representative, named Johnny, helped me out a lot looking for cars. I have two kids and I needed a car that's a little bit comfortable for them. I then got a Mitsubishi Outlander 2015. The finance process was good and there was a gentleman who helped me a lot. Also, when we went there at the dealership, we were with a baby and everybody at Off Lease Only was friendly, attentive to us and very welcoming. They asked us if we needed anything and if everything was okay. I was very pleased with that.
Dear Karen,
Thank you so much for your Off Lease Only Review! It is encouraging to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
We’re glad to hear that you enjoyed your experience with Johnny. He's excellent, and we're fortunate to have him on our team. We hope you were treated like part of the family throughout your purchase experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Mitsubishi Outlander!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 25, 2017
My old vehicle wasn't reliable anymore so I needed a new one. I opted to buy from Off Lease Only because I could get a newer model car for less money. I knew what I wanted so I went in and they helped me with what I asked for. The salesperson named Jason took his time to be there to show me the different cars because I was getting a little overwhelmed. He let me take my time as well. I never felt rushed and there was no pressure.
I ended up getting a 2016 GMC Yukon, which is a thousand times better than my previous vehicle. We financed it and Off Lease Only worked very well with us. There’s a part in the paperwork, in which my husband needed to sign but he was at work that time. Off Lease Only then allowed me to fill out my portion of the paperwork and come back later that evening to finish the process. And the guy who closed this out at the end was great. It was the best car buying experience I've ever had. It was quick, easy and painless and everybody was friendly. I recommended my friends to go to Off Lease Only, and I also recommend Jason, the sales person whom I’ve worked with.
Dear Meghan,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and that it's an experience you'd recommend to your friends and family.
Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your nearly new 2016 GMC Yukon, and we look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team
Robin
On behalf of Mark and Eileen Fischer, Owners
Reviewed April 23, 2017
I prequalified with credit with Capital One to buy a car. Capital One has an auto navigator site, and the car that I liked happened to be at Off Lease Only. I searched for MINI Coopers that had the lowest mileage. I went to Off Lease and looked at a few. I bought a MINI Cooper on March 1st. It's a 2016 with 4500 miles on it and it was a really good price. One should be careful though, because Off Lease got a lot of cars that have been in accidents. I know they fixed some but my husband is very fuzzy about not buying a car that's been in a wreck. And a lot of their cars are like that. But they'll pull the car facts up for you, so that you can see whether it has been in an accident or not.
When I looked at a couple of MINI Coopers over there, the first one had been in a car accident so I said no. Then I went to the gray one and they said I can take it for a test ride to see how I like it. So, I did that. When I came back, he asked me if I wanted to buy it, and I said yes. It rode good and was clean. It took a long time over there because they're very busy. We had to wait quite a long time to see the finance manager, and waited in line for over an hour. They have more than one finance manager but when you go in there the place is just hopping with people. But our salesperson was very nice and informative. He even pointed out to us a car that has been repainted on the door so, it's probably been in an accident. He was perfectly willing to pull up any car facts for us and he walked us through the steps. He was great.
I took the car over to MINI Cooper after I purchased it from Off Lease to look it over. And they told me this car originally sold for over $25,000, and I got it for $15,999. It took a long time to get the car tag because I had to get another one. But it's probably not Off Lease's fault. Other than that, it was a good experience. I'm very satisfied with the price, and I enjoyed the salesman.
Dear Karen,
We’re thrilled to hear that your car buying experience with Off Lease Only was so pleasant, and we hope you felt like part of the family during your visit to our Palm Beach location. We really appreciate you taking the time and effort to write a wonderful review about the positive experience you had with Patrick. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
As you mentioned Karen, Off Lease Only doesn’t just sell cars that have been in accidents. Plenty of their vehicles in inventory have clean Carfax reports. In fact, our website (www.offleaseonly.com) allows the public to freely search our inventory. The search can even be narrowed to show only the cars with clean Carfax reports. The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturer’s auctions that all dealers purchase their vehicles from. Any vehicle we purchase from the auction that has been in a previous accident has been repaired according to the manufacturer’s specifications. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 7 years or 150,000 miles effective from the date of purchase. We currently have over 1,000 vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory.
We are so glad that you found a great deal on a 2016 Mini Cooper!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Mini Cooper!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 23, 2017
First, I am happy with the vehicle and the price paid... However customers should not trade in a vehicle with this company. After submitting a KBB value range for my trade, on arrival, they offered 2,000 less without explanation, failed to honor the trade in value sent. The trade in rep, stated, "We don't honor the KBB value, it is much wiser to sell your trade-in privately, than accept the loss". However other than that the purchase was good and I would buy again, except without a trade. They should not advertise trade-in, and then low ball when you come to purchase.
Dear Edward,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now we rely on your feedback for quality control.We’re really glad to hear that you are happy with the vehicle you purchased and the price you paid.
We’re sorry to hear about the disappointment you experienced with your trade appraisal. Unfortunately, KBB does not buy vehicles. Off Lease Only makes it a practice to ALWAYS offer fair market value for any car, even if you don’t choose to buy one from us. This enables us to offer our traditional savings to the customer interested in purchasing your trade.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We wish you many safe travels and miles of smiles with your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 22, 2017
I was referred by my cousin to Off Lease Only so I looked it up and went out there. However, my car was totaled and it wasn't declared cleared yet and there were documentations that I needed to have which has taken about 2 months to get. I needed a car then so I went with Classic Honda and they were willing to do that without everything so I purchased the car through them. But as far as customer service with Off Lease Only, the sales rep was amazing. He got back to me on-time and he reached out to me appropriately. Overall, it was a good experience and I would definitely recommend Off Lease to friends and family.
Dear Josette,
Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales agent, and we hope you felt like part of the family during your visit. It's also great that it's an experience you'd recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we look forward to seeing you again!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 21, 2017
I shopped a lot and the pricing of Off Lease Only was much better than other auto dealers.I got an Infiniti Q50 from them about a month ago and it's much better than my previous vehicle that I didn't like. I financed my new vehicle, but the financing process was slow. It took three hours to get the financing to go through with the plan I have. That's the only problem I had with them. It would be great if they could speed that process up. Of course, I know they're busy and there's like a hundred people there buying cars.
Dear Mike,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Juan, and we hope you felt like part of the family during your visit to our Orlando location.
As you mentioned, our Orlando location is experiencing tremendous growth. That is why we are so excited about the expansion project that is currently taking place. Once it’s completed, we’ll have a much newer and larger showroom, and the long wait times will be much improved as well as our level of customer service. We really appreciate your patience and understanding during this time.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Infiniti Q50!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2017
This place has so many different sales people answering calls for cars in various locations, the next person has no idea of what is going on. At the request of my salesperson, sent my flight info and hotel res; was told I'd be met at 9:30 in the morning for a ride to the lot to purchase car (which I'd already had inspected by a mechanic). No one showed and when I called them no one knew what I was talking about. Did at last get someone to get me, guy had to locate key... It has been over 2 hours here and I have yet to sit down and buy this car for which I've brought a cashiers' check; no financing involved. The two stars are for the car itself. Customer service here is terrible.
Dear Paren,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State Division. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really sorry to hear about the frustrations you experienced. Because of the volume of vehicles we sell each month, we have a system in place that may seem cumbersome, but in the end it really does prove to save time and keep things moving as smoothly as possible. We respect your time and will do our best to accommodate you. We’re so glad to hear that Out of State’s Sales Manager, Dustin, was able to reach you and is working with you to accomplish your goals.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to continuing to assist you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 20, 2017
I needed a car for school and work and I saw Off Lease Only had a good deal on the exact car I wanted. I got a 2015 Toyota Corolla. When I was first going, the rep had me look through the cars, but I didn't like that they don't stay with me. They had other customers but at the same time, it was a little frustrating that I had to wait for them to come back because I had a lot of questions. Other than that, he was good and welcoming. He sat me down, told me each apportionment about financing and explained how it would work. They then added a two-year warranty to financing my package so that was good.
Thank you so much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. With over 800 employees now, we rely heavily on your feedback for quality control.
We apologize for the inconvenience you endured while waiting for assistance. We can certainly understand your frustrations. That has been the result of our "bursting at the seams" growth, which is why we are so excited about our new location in Broward County, scheduled to open this Spring!
We are glad that Bob was able to make you feel welcomed and explained how our car buying process works.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only for your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team – Al
Reviewed April 19, 2017
We have heard a lot of good things about Off Lease Only. We read a lot of reviews and their prices were outstanding. Since we needed a new vehicle, we decided to take a look and ended up buying a 2015 GMC Terrain on the 4th of March. It is much better than our 15-year old vehicles. The financing process was very good and quick. The gentleman had everything ready and explained it to us in detail. The payments were right within the range we wanted them to be. It worked out well. We were there at 9:00 AM when they opened and we left with the vehicle at 1:00.
The salesman was great and very courteous. The store was very busy and he was working with several people at one time but he paid attention to us and was decent. He gave us the freedom to look and choose what we wanted without being pressured. He was also extremely helpful and informative. It was a pleasant and comfortable experience and everyone was so nice. They even had a cookout for us. We didn’t feel like we had to buy something right then but we didn’t feel like we were being pushed off to the side either when we were a little hesitant. It was great and we’re very satisfied.
Dear Caitlin,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Luis, and we hope you felt like part of the family during your visit to our Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 GMC Terrain!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 18, 2017
I had a girlfriend about ten years ago bought a car from Off Lease Only. I was due for a new vehicle and saw a vehicle that I like at Off Lease so I went straight to them and they got me a 2015 four-door Ford F-150. Their sales representative was very polite and seemed very knowledgeable with the questions I asked about the vehicle. It was an enjoyable experience. They're accounting you in the normal dealership type deal. The next time I hear anybody who is looking for a vehicle, I'll most definitely recommend them to Off Lease. I'd tell them the prices and the people are absolutely great. From the lady who helped me out at the beginning to the finance people, they're all perfect.
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re so glad to hear that you enjoyed your experience with Fatima, and we hope you felt like part of the family during your visit.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream car, and providing everyone with a transparent and smooth car buying experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Ford F-150!
Respectfully,
Your Off Lease Only Customer Care Team - AL
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 17, 2017
I needed an extra vehicle and went with Off Lease Only because they had the only one vehicle that I wanted with the miles and the price. Their salesperson was dealing with three deals and he was catching up with everybody. He was outstanding and he didn't make me wait. I bought the Prius a month and a half ago and everything went great. Off Lease Only is a perfect place to go buy a used car.
Dear Hesley,
Thank you SO much for your Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Luis, and that he was able to quickly assist you at our busy Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease we are happy to hear that you are enjoying your new Prius!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 16, 2017
I had bought a car from Off Lease Only in the past that's why I came back. But this time around, I'm not too sure I made the right decision. I could have gotten a brand new car for the price I got it from them. I purchased a 2016 Nissan Frontier and I was being offered with the same price by the AutoNation from a friend which is a 2017 Frontier.
I felt forced into buying it at the end because they would not give me back my license. I said, "Look man, let me think about it. I'll just think about it. I'll come back tomorrow." Those managers wouldn't take no for an answer. Everybody was friendly but when I decided to get off and leave because I wasn't sure if I wanted to buy, the guy was upset. They didn't want to let me go. I asked for my keys but they wouldn't give them back. I was about to scream at somebody else. I was getting mad. They said, "Hold on. Just wait man. We're gonna work it out." So finally, I said, "Alright, man. Let's just do that. Let's just get it going." It wasn't a friendly experience.
There were some good things about it like they'll get you financed for sure, even though I didn't need it. But, that's another thing. I went with my old bank. My Bank of America was offering me a 3.5% APR and I had the loan from them. But, they told me they didn't accept Bank of America. I had to choose one other bank that have a 5.4% APR. So, I got pissed.
Dear Cristian,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now we rely on your feedback for quality control.
A new base model Frontier would be same price as our SV loaded crew cab, which is not really comparing apples to apples.
We’re really sorry to hear that you clearly did not receive the level of service that the owners started this company to provide. Who was the salesperson you spoke to? It sounds like they might need additional training in customer service. Did you speak to the sales manager when you began to feel uncomfortable?
We are here to help. Please reach out to our Customer Service Director, Melissa, toll free, at 1-855-994-6396 so we can assist you with this important matter. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking to you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 15, 2017
I heard about Off Lease Only through my coworkers. They told me about their experience and how they enjoyed it and how it's very quick. They told me it's one of those places where cars come and go quickly. So if you see something you want, you need to go and do it. When I went there, I knew that what I'm going to get from them is going to be quality. I was looking for a couple of cars but my main one was a Mazda CX-5 that's 2014 to 2016, which I got a 2015. It was a great price and in my price range. With Off Lease Only, I could get some of the cars that I wanted for the price I wanted because they weren't marked up like other places.
The sales rep was very knowledgeable, kind and personable. He went to the process, explained exactly what I'm gonna be getting with the car, the mileage, and any type of financing there was and which one was the best. He was like a friend that I've talked to before about something. And it was very reassuring that I didn't feel like I was being coerced into something. Everyone was very nice and cordial, which I really liked. Everyone was happy to see the customers and seemed like very willing to help you find the car that you want. Not try to sell you the car that they want, which was nice.
The experience was very nice. The other thing that I really enjoyed was they were giving out hotdogs, which is a great idea because it's a Saturday and everyone is cranky. A hungry person is always a meaner person and hotdog does help with the frustration. The only thing that I learned was not to go on a Saturday morning because there are a lot of people.
We are happy to hear that Off Lease Only and team Orlando were able to help you find and purchase a 2015 Mazda CX-5 at a great price. We're also glad to hear that your entire experience was outstanding, including the hot dogs! Thanks for sharing your awesome review on Consumer Affairs, and for the 5-star rating!
We wish you safe travels in your new ride and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 14, 2017
My friend bought a car from Off Lease Only and he said that that was a good place to go. I knew their deal was on leased cars or auctioned cars that they get. I knew some of them might have been in a car accident. Knowing everything I was getting into before I made the purchase made everything streamlined. I bought a four-wheel drive 2013 F150. All of my previous vehicles were big diesels. I needed something a little bit better for daily driving because I decided to go back to college. As far as daily driving is concerned, a smaller truck definitely helps out.
Right after I purchased it, a couple of weeks later, I got some timing chain rattle which is known from Ford. They will be fixing it tomorrow and it's covered under warranty and it's a common thing. I don't like how Ford doesn't like to do recalls, instead they just write out the warranty. But other than that, I love the truck. It was really good. Also, the purchasing was really easy. The guys were good and it was quick. The longest thing it took was getting my insurance on the truck before I could drive off.
Dear Jeremy,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right vehicle at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come..
We wish you many happy miles in your new 2013 Ford F150.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed April 13, 2017
I was searching for a car and visited five dealerships. In the end, because of their price, I went with Off Lease Only and purchased a Ford Fusion outright. They were great people. Their salesperson was awesome and wasn't pushy. He also told me to try cars and handed me the keys. It was an easy experience on the whole.
Dear David,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and, we are glad that you found an awesome Ford Fusion.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed April 12, 2017
I searched the car in Google and Off Lease Only had it over there. It was my first time shopping with Off Lease Only and purchased an Audi almost two months ago. Compared with the Camry I had, it's really different. When I chose the car, I talked to the bank to see if I had a good credit. Once they agreed I got it to where Off Lease Only finance it. Made some downpayment and signed the paper then that's it. Got there at 10AM and left at 2PM with the car. I got the item that I wanted and it was good.
Dear Santiago,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with our team, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Audi!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 11, 2017
I got into an accident with my previous car so I didn't want to trade that in. I ended up choosing Off Lease Only because they had the car that I was looking for. I then financed a Dodge Dart with them. The mileage was low but there was a bit more things added on the coverage, that's why I liked it. The process was tough. We had to go through how much they want us to put down but towards the end, they did go ahead and accept the offer so I appreciated that. Even though we were there all day, that was okay as long as we walked out with a better understanding and that they were on our side at the end of the day.
The salesperson was great. As soon as we got there, he was very welcoming. He explained to us on how it goes about with financing the car and trading it in. He was very patient as well. We had to go to the bank to get the money out. They gave us the opportunity to do that, too. We learned new things. Also, I like the fact that they gave us the chance to look into the car before we get it, instead of just searching online. They left the cars open for us to see if anything was wrong that we did not like. They gave us the opportunity to browse more cars in case the credit did not fit what we were trying to get. They helped us out on how we could walk out with the car. The process took a while but other than that, the experience was great.
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re so glad to hear that you enjoyed your experience with our team, and we hope you felt like part of the family during your visit.
The owners started this business with 2 cars and their life savings and have grown it to the largest independent used car dealership in the nation for two reasons: saving their customers thousands on their dream car, and providing everyone with a transparent and smooth car buying experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Dodge Dart!
Respectfully,
Your Off Lease Only Customer Care Team - AL
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 8, 2017
It was time to get a different car and my mechanic referred Off Lease. I Googled and also saw the reviews online. I rode my bicycle there and the guy told me where the vehicles were. I looked at them and told him which one I liked. I pretty much knew what kind I wanted but they helped me refine which one will be the best for me. I got a Mustang and he wanted me to test drive it. They then financed it and I left. They were good and I would recommend them.
Dear Max,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re happy to hear you enjoyed your Off Lease Only experience with Marck, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to friends and family as well.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Mustang!
Sincerely,
Your Off Lease Only Customer Care Team - AlOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 5, 2017
Liars. Called before going to Off Lease Only and ask if they had this vehicle. They said they had it in stock, so I went there a hour drive away. When I got there they told me it was there and said to wait 20 min. Still no vehicle. Finally they said "we don't have it." Like they could care less and tried to sell me something else. What a bunch of **!!!
Dear Robert,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.
We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Thank you for bringing this to our attention. We are always working to improve processes and continue to evaluate our results. It’s our top priority that our customers have a great experience from beginning to end and we apologize for your inconvenience. We hope that you will not see this as a reflection of our company’s business practices and will consider us for your next purchase.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to discuss this matter further, and to give you the immediate attention you deserve. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 22, 2017
I have assisted 2 relatives in buying two vehicles from Off Lease Only. My dad got his beautiful sedan car from Off Lease Only in West Palm Beach. And my brother got his van at the Miami location conveniently located between Miami Lakes and Opa Locka near the airport. At the Miami location we got to meet Brandon. Extremely efficient sales person that takes really good care of you and, he really wants you to get everything taken care of right away.
The place is always packed because it is a really good place and people keep coming back. It's all about word-of-mouth advertising. If you have a great experience like we did you tell your friends to go there and you will get a vehicle at a good and fair price. Lookout dealerships Off Lease Only is going to outsell you... And typical dealerships techniques of keeping you in the dealership for hours and hours wasting your time never happens at Off Lease Only. Trust me if the vehicle is somewhere Upstate they will send it to you the closest facility and make it very convenient. I recommend everybody go there to check out the prices.
Dear Brett,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Brandon, and we hope that you’ve always felt like part of the family during your visits.
We’re not really set up to transport any vehicles from one location to another due to the volume we work with and the logistics that would be involved. We do, however, have shipping options available, as well as shipping the vehicle right to your door. You can even get the shipping rate before you purchase your vehicle.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends in Miami and Palm Beach, we wish you many safe travels in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 22, 2017
My last car's transmission just gave out completely and I immediately needed a car. I went to two dealerships first and Off Lease Only was my last stop. What they were saying online was exactly what they said in person and that's what made me decide to just stay at Off Lease. We spent half the day in the car lot looking for a car to reach my budget. I went in looking for a specific vehicle, the Chevy Traverse. But the cost of it was a little bit much. Then their sales associate, found the Dodge. I walked away with the vehicle with no money down and with a great car. I financed for it. My new vehicle is definitely an upgrade from the last one. The car has more space from the front part, more room for my kids to be able to move around. It had the three-row seating that I was looking for, and that was a plus. Their pricing was perfect.
I would never forget their salesman, Francisco. From the moment I got there to the moment I left, he was amazing. His attitude never changed. He basically went out of his way to work with me in everything. Whenever I go back to get another car, I will definitely be looking for him. I know that car salesmen are working at a commission but he didn't even dare to even get upset or anything with me. For the whole entire time, he was consistent with everything and I loved the way he worked with me. I recommended Off Lease Only to a lot of my friends already.
Dear Caryne,
We are happy to hear that Francisco and Off Lease Only were able to help you find and purchase the right vehicle for you. Thanks also for the 5-star review and for recommending us to others.
Please note that, unlike other dealerships, our Sales Associates do not work on commission. They work for your satisfaction.
We wish you safe travels in your new Dodge and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 13, 2017
We went to the Orlando location on a Saturday. It was very busy. I told them what I wanted and they told me where to find it. After looking around for a very short period of time (the lot was very well organized) we found the car I wanted, and for thousands less than what I would've paid anywhere else. Our salesman Cortes was amazing. He gave us all the information we needed to know about the car. Because of how busy it was we did get out a little late but they were nice enough to provide us with food. Johhny in financing had us in and out in about 15-20 minutes. Overall this was a great experience, and when we are ready to purchase another vehicle we will surely come back!
Dear Maurice,
Thank you for your business and kind review on Alex Cortes and Johnny Calle! It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d repeat again. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 12, 2017
I bought a 2015 BMW from Off Lease. They had great service so I figured I'd do it again because we're looking for another vehicle for my wife. She's seen a 2017 Jeep so I called their salesman earlier in the week to tell him we're interested in getting the car and told him where I was. In the mid-part of the week, I told him I was planning on coming down to look at it. But when I got there, he's surprised I was there and the car wasn't ready. And it was like pulling teeth to get him to show me the car so it's a longer process than the first time. Also, when I got there, they were doing a lot of work on the parking lot and everything was dusty and dirty. But I took into consideration that they were remodeling and going through upgrades.
Dear Darryl,
Thank you so much for your thoughtful, 5-star review! We appreciate your business, patience and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family.
We apologize for any inconvenience from the construction at our expanding Orlando dealership. Once our expansion project is completed, we will have a bigger, newer showroom that will better accommodate our loyal following.
On behalf of your friends here at Off Lease Only, we hope your wife is enjoying her 2017 Jeep and you your 2015 BMW!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 11, 2017
I got a Lexus Hatchback at Off Lease Only and it was a good deal. I saw the vehicle online and went to check it out. It was my first time shopping there. Their sales representatives were helpful and straight to the point.
Dear Curtis,
On behalf of the Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Lexus!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 10, 2017
My wife's Dodge Minivan was getting old and she was due for a new vehicle. I was shopping around and Off Lease Only seemed to have the lowest price. Their dealership doesn't have the frills that other dealerships have. You're on your own. They send you out to look at the cars and you pick the ones you want to see and test drive. Other dealerships take in a car, give it a once-over and fix the things that might be wrong with it. Off Lease doesn't do that. Still, if you knew something about cars, it's a great way to save money. And so, we bought a 2014 Ford Estate from them. I financed the vehicle but I was already pre-approved through my credit union. I got Off Lease's financing went down to my credit union and refinanced it with them.
Also, I recommend my salesman, Sam. He was very good and wasn't pushy at all. He will give you the key for whatever you need, get your information, and you take the car for a test drive. I'm decent with cars and while other people would need someone there holding their hand, I would much rather be on my own. No one at Off Lease Only was trying to push anything on me. My car will be due in the next three years and I'll be getting a different one. I'll definitely go back to Off Lease Only.
Dear Chris,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Off Lease Only, we hope you and your wife enjoy her new 2014 Ford Escape!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 9, 2017
I had gone through a crisis and my car became a total loss so I didn't have a vehicle for a year. I didn't want to purchase another vehicle for a while and I also had to close my account with the bank first before I was finally ready to buy a car. I've been to several car places the last time I bought my car and there was only one place that I was satisfied with so I looked up other places. I went online and saw Off Lease Only and I also have a friend who bought a car from them. They're the only place I didn't go to so I tried it first and then ended up buying a car there. The person who I bought the car from was good. His name is Maynard and was a good salesman. I made the purchase a couple of months ago and got a Mercedes. I had it financed and the process was easy but took a few hours. I like the car and it is great, it runs well, and there haven't been any issues so far. It was a great experience and I even brought my niece to buy a car at Off Lease Only.
Dear Wendina,
We know you had options when searching for your car, and we appreciate that you chose us. We greatly appreciate your business and are happy your car buying experience with Maynard , was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We understand your concern regarding the waiting time to see someone in Finance. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. I can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
Thank you for recommending us to others, and we hope to see you soon again.
Sincerely,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed March 8, 2017
I needed a vehicle and my husband wanted to go to Off Lease Only so we did. We purchased a 2016 Nissan Pathfinder from them in the beginning of January. All in all, we had a pleasant experience with them and both of the people who helped us were very nice and we're happy. There's nothing better.
Dear Nepthalidau,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. Our customers deserve a pressure free smooth car buying experience, your satisfaction is what matters most.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed March 7, 2017
Bought a 2016 Mercedes Benz GLC 300. Great deal. If you can, try to deal with a guy name Gino. He basically held my hand through the entire process. No BS. He was straight up and made the entire process as easy as possible. He even gave me his personal cell number so I could contact him at anytime if I had any questions. Trust me, Ask for Gino. I really can't vouch for anyone else.
Dear Ato,
First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Gino.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for more honest feedback and thank you for taking the time to share it!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 7, 2017
I wanted a different car so I purchased a 3 series BMW at Off Lease Only. The deal I saw was a good price and their sales representatives were friendly and professional. The car I got was better than my previous vehicle. It was a good experience.
Dear Miriam,
We are glad that you had an excellent and professional treatment from our Team. We’re happy that they were able to address your purchasing needs and that met your specifications. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it!
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed March 6, 2017
I needed a new car and so I bought a Chrysler 300 from Off Lease Only. Their prices and staff were phenomenal. Also, their salesperson was very friendly and he helped me find exactly what I was looking for. I didn't feel pressured to buy a vehicle and I liked that. Instead, I felt comfortable with them.
Dear Roshawn,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed March 5, 2017
A friend of mine referred Off Lease Only to me. I bought a Kia Optima there and financed it. Their salesperson was okay. He helped me pick out a car, I chose the car I needed and then we went through the paperwork.
Dear Yuly,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride.
Respectfully,Your Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed March 4, 2017
I live in South Carolina and Off Lease Only is in Florida. I was looking around for a van a couple of years ago for work and having a hard time finding a good price locally, so I extended the search online and Off Lease Only popped up. I went down there and dealt with them then and I saw the van I wanted, had it checked out, flew down there and drove the car back. I had such a good experience the first time that I’ve decided to buy from them again when I get my next cars. The sales rep Sam was great from start to finish. He was very cordial and knowledgeable on his product and I was very happy with his service.
Dear Simon,
We can’t thank you enough for making the trip all the way from South Carolina, just to do business with us. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with Sam and we hope you felt like part of the family during your visit.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Respectfully,Your Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed March 3, 2017
My husband went with Off Lease Only a couple of years earlier and had a good experience so we decided to stick with it. It was the idea of supposedly no haggling for the price. I looked at two different cars and the sales reps brought them both out. I drove them and went from there. We got a Ford Mustang and I paid for it outright. It's been an easy experience.
Dear Joanne,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right care at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you on years to come.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed March 2, 2017
Well after getting home from this dealership at 11:30 pm (mind you me and my two boys arrived at the dealership a little after 3 pm)...I thought I'd get some rest before writing this review.
Upon arrival I asked this female employee (yellow shirt on with the dealership logo on it) which way do we go? She replied "GO BACK HOME" she then proceeded to explain the process. Maybe she was right!!! I should have taken that statement as a warning of what horrible customer service was yet to come. Very long story short...after losing the first car that my son wanted to a young lady that arrived after us due to our car sales rep being busy on his cell making phone calls and checking voice messages, when he should have been inputting our request to see the vehicle... well we lost the opportunity to buy that vehicle. We then continue to look for another car due to the other 3 cars on our list having had air bag deployed accidents...(not a good car to buy).
After finding two more cars to test drive my sales rep disappeared like magic. Me and my two boys looked inside the building and outside on the HUGE LOT. Nope didn't find him. He reappeared after 20 minutes saying that he was helping another customer. (I thought to myself...are we not customers as well). Now I give the sales rep the information for the car that we want to test drive. He puts in the information and tells us to wait outside that the vehicle will be pulled up and he will meet us there. We waited over 25 minutes for him to come. I walked back inside to look for him and he was not there...AGAIN!!! Just like magic. I asked the other sales rep that sits right beside..."have you seen him". This young car sales rep didn't even know his co-worker's name and he sits right next to you...(talk about poor COMMUNICATION!!!) So the rep reappears after another 10 minutes (yes 35 minute wait for a test drive). We test drive and decide to buy.
We go inside and fill out forms. I let the rep know that I have a freeze on my credit that I would have to call to get it removed. One minute he says yes "go ahead and have it removed" then he comes back and says "no wait and see what finance tell you". So after completing the required documents online. I go to ask the sales rep what is the next step...lo and behold...he disappeared again!!! At this point I wanted to just walk out!!! I get a text from the rep telling me to go and get something to eat (at this point it's almost 8 pm). We go to McD and come right back...only to be told that the process was held up because we went to eat... (uhhhh...you told us to go get something to eat).
Now they need me to remove my credit freeze...but I asked if I should do it before the paperwork was to be processed. So I call and have it removed. It's after 9 pm and we are still waiting. I receive a text at 9:59 telling me to go to office 7 to complete the final step...finance. Oh thank GOD FINALLY!!! What can I say about Ms Vinnie. She heard my complaint about the HORRIBLE CUSTOMER SERVICE AND EXTREMELY LONG WAIT!!! SHE expressed her sincerest apology. She got me to calm down and not punch the sales rep in the eye (lol). I wasn't really going to but it did cross my mind. She was very knowledgeable about the options available. She was patient with me and didn't waste anymore of my time. THANK YOU VINNIE!!! So upon completion (now it's 10:45 pm) I'm introduced to the manager who proceeded to ask me if I was well taken care.
I thought...this man (MANAGER) saw me sitting there. (I stuck out due to the bright neon orange shirt that I'm wearing.) We made eye contact several times during my (7 hour shift that I did not get paid for) buying process. He not once ever asked the sales rep why was I still there? What is the hold up with my purchase? This is very HORRIBLE HORRIBLE CUSTOMER SERVICE!!! In New York this would NOT HAVE BEEN ACCEPTABLE. So if you're looking to buy a car for a GREAT LOW price this is definitely the place!!! But just be ready to spend the night!!! My purchase took over 7 hours to complete. Due to poor customer service and extremely poor communication.
Dear Sonia,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that you clearly did not get the level of service that the owners started this company to provide. Who was your salesperson? He may be required to attend additional training in customer service. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396 so she can address your concerns. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to assisting you in every way we can.
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 2, 2017
I financed a Ford Taurus with Off Lease Only and it was pretty simple. I just filled out the forms and they took care of the rest. They asked me a few simple questions and they did the financing through Capital One. The sales rep was great. He had the car ready to go for us to look at, took us on a test drive and put everything through for us. It was a very quick, easy and user-friendly experience overall.
Dear Robert,
Thank you for your kind review! We greatly appreciate your business and are happy your car buying experience was so positive! We take great pride in our policies of no haggling, no pressure and no dealer fees! We want our customers to be happy and satisfied and we are glad you found the right car at the right price!
We look forward to working with you again.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of Mark and Eileen Fischer, Owners
Reviewed March 1, 2017
We went to Off Lease Only and I liked that we were not hassled as soon as we walked in the door. They let us do our own thing. Plus the sales rep was friendly. I knew what I wanted and got a Maxima. Everything was explained outright and everything went smoothly.
Dear Brandy,
First and foremost, thank you for your business and the 5-star review. We’re glad that you were able to do your own thing and that everything went smoothly. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new Maxima.
We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 1, 2017
The vehicle that we had before broke down so we needed to buy a new one. The price on Off Lease Only for the 2015 XLE was better than the others so we chose them as our dealer. We bought it in January and our sales rep was a super guy. We have six years to finish paying for it but initially, we had a problem with the first bank we applied to for the loan. My girlfriend and I gave different addresses in the application form and the bank said that I need to send them a letter or my bank statement saying that I'm living in the same address with my girlfriend. Then the bank told me that they cannot finance the vehicle anymore. But we got another bank to finance the vehicle and right now everything is good.
Dear Wendy,
Thank you for your feedback. At Off Lease Only, we always strive to meet the needs of our customers no matter the situation. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Feel free to let us know if you have any concerns about your vehicle.
Sincerely,Your Off Lease Only Customer Care Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 28, 2017
I financed a Mercedes C250 through Off Lease Only. Their prices were too good to be true. They took all my information down and walked me over to the office. They had the loan officer there to show us the interest rates. They only show you one paperwork and then they tell you what it is, and we accepted. We signed all the documents and we were off. The sales rep was awesome and I continue to recommend him. I just sent him one of the young ladies where I work at who's looking to buy a car. The next time I buy a car, I will definitely be there.
Dear Cindy,
Thank you SO much for your thoughtful Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We’re glad to hear that you enjoyed your experience with our Team, and we hope you felt like part of the family during your visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride.
Respectfully,Your Customer Care Team -Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 27, 2017
I had been in an accident and needed to buy a new vehicle. I went to three dealers before going to Off Lease and the prices of Off Lease were better. The salesperson was easy to work with. It did not feel like he was a salesperson because there was no pressure. He was more like a customer service rep who showed me the car. I knew before going there what car I wanted to look at. In that dealership you need to know what you're going for otherwise you would get lost because there's thousands of cars and nobody walks around the lot with the customers. They do not help. I looked online at the inventory, found the car I wanted and let them know I want to test drive it. I bought a Volkswagen Passat and I love it.
Dear Courtney,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to know that you enjoyed your experience with your salesperson, and we hope that you felt like part of the family during your visit.We’ve found that most of our customers prefer to walk the lot and look at the vehicles on their own, without being pressured by any salesperson.
However, what we want to know is if anyone refused to help you when you asked for assistance. If that is the case, we really need to know. We just want to make sure that you’re completely satisfied throughout every part of your experience. If you weren’t, then we know that we need to make some improvements. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact Melissa, toll free, at 1-855-994-6396 so we can discuss this matter with you.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing any concerns you might have. Thank you for choosing Off Lease Only for your Used Car Destination, and on behalf of your friends in Orlando, we wish you many safe travels in your new Volkswagen Passat!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 26, 2017
We had been researching trucks for over six months. I had a specific criteria I needed to meet as far as packages that were on the truck. It was a gift for my husband and it had to fit a specific price-range, and Off Lease Only did. The process took twice as long as it would anywhere else. But we got the interest rate that we wanted. The people were very friendly. Eddie, our sales agent, was great. He answered all the questions that we had. It was a very dark colored truck. I was very concerned because of the type of lot that they sit on. They're covered in dust. And I said I would really like to see it clean before I make up my final decision. He took it back and had it detailed for me so that I can look at the truck before I made a decision. They don't have to do that because I talked to other salespeople and they said they don't do that. But he did what he had to do to make sure that I was satisfied with what I was getting before I made the purchase.
Dear Karen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear how much you enjoyed your experience with Eddie and our Orlando team, and we hope that you felt like part of the family during your visit.
It’s also good to know that Eddie accommodated you with the concern you had over the vehicle you had chosen and the need to see it cleaned before making your final decision. We do apologize for the dust. We’re anxiously awaiting the completion of our expansion project. All that construction certainly does stir up the dust! Once the dust settles, we’ll have a much bigger and nicer showroom that will so much better accommodate our loyal following.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for choosing Off Lease Only for your Used Car Destination! On behalf of your friends in Orlando, we wish your husband many safe travels in his new truck!
Sincerely,
Your Off Lease Only Customer Care Team – SharonOn behalf of the Owners – Mark and Eileen Fischer
Reviewed Feb. 25, 2017
I bought six cars from Off Lease Only. I like the concept, plus the price of their cars. Daryl and Don have been pretty good salespersons and they were the guys that I've been dealing with. The last time I brought my daughter there, we dealt with this one guy. The greeter introduced me to the salesman because I knew how everything goes. I had already picked out the car and so I told him the number of the car that I wanted. He was like, “Well, let me do it my way.” I told him to go ahead and do that but I don’t have to go through all of it because this is my sixth car. He walked off and told me to get somebody else. And I said, “Well, you ain’t gotta act like that, man.” That’s the sixth car I bought and he's just gonna walk and leave me on the floor.
Then the thing that I got against them is the point of when the salesperson gets through with you, it's how long you gotta wait for finance. They don’t have enough finance managers with the volume of people that they have. I’ve sat there through buying my sixth car and I watched people leave with pretty good credit scores walk away because of that. They were laying on the car, they liked the experience and everything worked out totally fine, but once they got approved, it’s waiting three to four hours to get in the office to sign the paper. Off Lease Only gotta step up in that finance division.
Dear Abraham,
Most importantly, thank you so much for your loyal business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear how helpful Darrell and Don have been, and we hope that you always felt like part of the family during your visits.
We are so looking forward to the completion of our expansion project, when we’ll have a much newer and bigger showroom and will be able to more efficiently accommodate the volume of customers we receive.
However, we’re extremely disappointed to hear about your most recent experience and apologize that you clearly did not receive the level of service that the owners started this company to provide. We would like to know everyone you spoke with and how they responded to your requests. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
As you may already know, our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We really appreciate your choosing Off Lease Only as your Used Car Destination, and we look forward to speaking with you soon, and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 24, 2017
I had a smaller, compact car so I was looking for something bigger. My co-worker had told me about the different cars that Off Lease Only had available so I decided to go in and check it out and ended up only going there. I got a Jeep Patriot and it's a lot more spacious. Once I had sat in the back with the finance manager, he told me what bank approved me, what they were offering for interest and what my payments would be.
And then the sales rep was awesome and he made everything painless. I had to wait for a long time to get the car and it wasn't awkward waiting with him. He kept it light and easy so I enjoyed the fact that I had him. He did not make me feel pressured and he wasn't shady at all. He wasn't trying to push a car on me even if he knew it had a bad report on the CARFAX.
Dear Josmarie,
Thank you for purchasing your Jeep Patriot at Off Lease Only. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that your sales rep made everything painless. Thank you also for taking the time to share your comments. Enjoy your Jeep Patriot!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 23, 2017
My vehicle was old and I wanted to buy a new one. I visited a few dealerships but chose Off Lease Only because of their inventory, price, and ease of transaction. I purchased a Jeep Grand Cherokee from them in December and their salesperson was friendly and knowledgeable. Dealing with Off Lease Only was a good experience and I recommend them.
Dear Joanne,
Thank you for sharing your experience, we are so happy that you gave Off Lease Only a try and enjoyed it! We appreciate you and your business; we take pride in offering you a transparent experience and the lowest price in the nation on nearly new cars.
Please come visit us soon again!!
Sincerely,Your Off Lease Only Customer Care Team - Dennise
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 22, 2017
I've heard Off Lease Only through some people in town for their cars and they told me to go there because they had a big selection. However, I didn't purchase from them. I was there from four o'clock in the afternoon until nine o'clock at night and the whole thing was weird because I had my own financing all along and didn't need them to get any financing. I already had the amount of the car approved and all I had to do was go there, sign the papers and walk away. But they said something happened with my paperwork. I had to keep calling them and they would never return my calls. In the end, I gave up and decided I didn't want the car anymore. It was a very unprofessional experience with Off Lease Only and I will never go back.
Dear Freddie,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 850 employees now we rely on your feedback for quality control.We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. It sounds like you encountered some unfortunate circumstances. We can certainly understand why you would feel frustrated.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope to be speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 21, 2017
My old vehicle's transmission had run out and so I ended up getting a BMW from Off Lease Only. The sales guy didn't explain a lot of the details and he left out a lot of the disclosures, but overall, it was worth it. I got a great deal on my car, and I would shop there again.
Dear Paul,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you’re happy with the deal you got on your car, and we hope that you felt like part of the family during your visit.
We are concerned, however, that your salesperson didn’t explain a lot of the details and that he failed to disclose details to you. You should be hearing from our Customer Service Director, Melissa, shortly, to discuss this matter with you on a more personal level. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 20, 2017
My husband was looking for a car and saw one on the offleaseonly.com website. It was local and was near us, so he wanted to go look at it. We did and we purchased a 2011 Ford Mustang. We had been shopping around and visited around 10 other dealerships, and the prices were a lot more than at Off Lease. This was his first vehicle and we financed it. It was pretty simple and straightforward. It was a bit of a long process from beginning to end because purchasing a car is not that fast. But other than that, it was pretty smooth and everything was clear.
The sales rep was very helpful. He tried to get us the best company to finance the car. Any questions that we had, he always answered and was very attentive. And even after we purchased the car, we needed to ask him some questions and he was always willing to help. Overall, Off Lease was very helpful. They have good prices on the cars and it's a smooth purchase. We were really happy with them.
Dear Kristina,
First and foremost, thank you for your business, and for taking the time to share your comments and feelings about our dealership. With over 850 employees now, Off Lease Only relies on your feedback as quality control.
We are so sorry to hear your frustration regarding the waiting time for your paperwork to be process. We are in the process of expanding our financing offices to make our customers paperwork process much quicker. We can assure you that we would love to get you in and out as quickly as possible with as little to no frustration as possible as well. We are now selling over 4000 cars per month and we are continuously trying to hire the very best help that we can find for all departments.
We hope you love your car and we are thankful to hear your feedback on your salesperson.
Respectfully,Your Off Lease Only Customer Care Team - Dennise
On behalf of Mark and Eileen Fischer, Owners
Reviewed Feb. 18, 2017
My friend and I were getting a new vehicle and Off Lease Only had one that she was interested in so we went with them. I got and financed a Ford F150. We did the application on my computer, then we talked to the finance guy in his office and he took care of all the details. Everyone seemed pretty nice and overall, they did a good job. It was a good experience and it's worth going to if you're looking for a good vehicle.
Dear Chris,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless.Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 17, 2017
My old vehicle was totaled so I needed a new one for the family. In December I bought a 2015 Nissan Pathfinder from Off Lease Only. I went with them because of their reputation for having good deals, and there was no dealer's fee, which was a catcher for me. Their salesperson, Jonathan, was good. The finance manager explained to me all the warranties and different services that I could purchase, which were optional. I sell cars for a living so I know the whole thing and I tried to get the cheaper rate. They were a great dealer and it was worth it doing that.
Off Lease Only has a great system out there, where anybody can go in. And once you know what you're looking for, what I liked really about them is they're not aggressive. You just go there, pick what you want, and they work with you. They don't even go on the test drive with you. You go alone on the test drive. It took me while to come home with a new vehicle because I switched cars twice, but it was a great experience. And being that I'm already in the business, it was a little easier for me.
Dear Yves,
Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your 2015 Nissan Pathfinder. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 12, 2017
I wanted a new car cause the last car I had which was gifted to me was old and falling apart. Off Lease Only had the car I wanted for the price I wanted. I got an electric vehicle from them four months ago. The person who helped me was wonderful and he was very knowledgeable about the vehicle. The test drive went great too. Since I already knew a lot about the car, I just made sure that it didn't have any scratches on it and that it looked nice like a brand new car. The process was quick and easy. Everything was very professional and we took pictures. I've never done this before, but I had a great car buying experience. Nothing was overly stressful. The hardest part was on my end, making sure that I had all the insurance. Overall, I love my car and I like electric cars anyway cause they're quiet and mine runs beautifully. My car's much better than my old one. I have also talked to some of my friends about Off Lease Only.
Dear Brandi,
First and foremost, thank you SO much for your business and kind feedback on everyone that helped make your car buying experience quick and painless. It’s great to know that this was an experience you’d recommend to friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We couldn't ask for nicer feedback and thank you for taking the time to share it!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 11, 2017
I didn't spend more than 15 minutes for the financing process. It was quick and the salesperson was awesome. He was really helpful and didn't push me to buy anything. I was needing a new vehicle for work, and decided to get a Ford F250. It was a quality buy plus the fact that Off Lease Only treated me nicely. It was an awesome sum of experience.
Dear Pedro,
It was a pleasure to read about your buying experience working with our Team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look very forward to seeing you again in the future!
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 9, 2017
I visited 2-3 dealerships before going to Off Lease Only where I bought an SUV. I had very good interactions with the sales guy who was very nice, and helped me a lot and did a good job. I felt free to search a car in the patio. It's been a good experience and I will go back there to change my car for next time.
Dear Clovis,
Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.
Sincerely,Your Off Lease Only Customer Service Team
Dennise R.
On behalf of the owners Mark and Eileen Fischer
Reviewed Feb. 8, 2017
We wanted to upgrade our car. Our previous vehicle was an Audi so we were specifically looking for it. We went to a few other dealers first before going to Off Lease Only since we drove quite a way to get there. When we were there, we tried out four cars we were interested in and narrowed it down to two. We picked the one we wanted, which was an Audi, and we paid for it cash. That was in November.
My only complaint was that it was an all day process. I didn't have any problems with their people and they were really good to deal with and everything was fine except that it was way too busy and there weren't enough people there to accommodate the business. We got there at 9:00 in the morning and by 4:00 I was already saying we're gonna have to come back another day because I needed to be somewhere by 7:00 and it was more than I could handle. They were doing two people in front of us so we waited and three more hours went by and I was really frustrated. Because of the wait time, I'd probably wouldn't go back there. I was happy with the car, first of all, else I wouldn't have stayed and sucked it out waiting for that time.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with our sales team, and we hope that you felt like part of the family during your visit.
We’re disappointed to hear that your wait spoiled your experience. We are in the midst of an expansion project for our Orlando location. We’re looking forward to its completion when we’ll be able to offer our customers a higher level of customer service and the wait won’t be as long.
Thank you for patiently hanging in there!
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already to follow up with you to discuss where, in the process, the delays were. In the event that she is unable to reach you, please contact Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends at Off Lease Only Orlando, we wish you many safe travels in your new ride!
Respectfully,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 6, 2017
The motor went in my Chevy so I needed to buy a new vehicle. Off Lease Only had a good price so I got a Hyundai Sonata from them. It's a lot smaller than my Chevy but it serves its purpose. Their salesperson was good and I had no problems with him. However, the finance person who did the paperwork was rushed and in a hurry. The car should have been in my wife's name and it ended up in both of our names. And he listed me first, which caused me to lose three months of my tags. Because when they switched them over, my tags that will be expiring in July now expire in April. It's very irritating. Then it took from December 3rd until last week to finally get my title.
Dear John,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlano location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were pleased with your salesperson, and we hope that you felt like part of the family during your visit!
We’re really sorry to hear about your unfortunate experience in our Finance Department. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already to discuss this matter on a more personal level. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 5, 2017
My brother bought a car at Off Lease six months before me and he told me I had to go there because they don't give people hassle and the reps there are not gonna push you. You just go look at their cars and go to a computer and look at the Carfax, check the car and open the car. Then if you're interested in a car you just say, "I want to check this car." You can drive it, and you can even take it to a mechanic. My brother bought a smart car, and Off Lease gave him a nice deal and he was happy with it. I went with him one day and during my first experience, I spoke with a gentleman named Israel. He walked me through the process, I chose a BMW and I went to the process of financing with them. The car has the eco for saving gas, so there was a little adjusting there but it is a great feature.
The only issue is that Off Lease got too many people there. When they got me pre-approved, that means that I got the car that I wanted. That means the bank already guarantees Off Lease that I can take the car with me. But they go to a process where they need this and that. I got there at 2:00, and I left at 9:00. They should make sure the process is easy. They were asking about this and that, and some details aren't necessary because I'm buying a car from them. But the whole experience was great. The last manager assigned the paperwork and she did a good job. She told me about the warranty and that I needed to buy the gap, which was good advice. I took my own deal that I want to refinance for how many months and that was it. I'd recommend it to anybody.
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you enjoyed your experience with our Orlando team, and we hope that you felt like part of the family during your visit.
We’re sorry to hear that your experience with our Finance department fell short of your expectations. We’re not the lender. The bank is the one who determines what is required in order to secure the loan. Even with a preapproval, the bank still needs documentation submitted to show that you are who you say you are and that pertinent information has not changed; that you still reside at the same address, are at the same job, etc. We have to obtain all the requirements that the lender sets to be able to get a final approval on the loan. Unfortunately, this takes time. Some dealers will send customers home until they hear back from the bank, sometimes a day or two later. We know you’d like to drive away in your new car, so we push to get answers while you’re still there.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to go over any lingering questions or concerns you may have. In the event that Melissa is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com