Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Feb. 18, 2018
We had sold my husband’s Mustang, and we were trying to get a new car. And we were moving up north with the military, so I needed something that was an all-wheel drive. My dad purchased all of our five cars from Off Lease Only. I also looked into a few dealerships just to make sure that Off Lease still has the best prices, and they did, so I purchased my car there. I bought a 2015 Toyota RAV4, and it had replaced a 2014 Mustang GT. So, it was switching to more of a family vehicle and an all-wheel-drive vehicle. And price-wise, it was about $6,000 cheaper than what we purchased the GT for.
Our salesperson got us everything we needed. We told him what we were looking for. He walked us right over, showed us, went right through about the cars, and pulled up quickly once we decided. He pushed our paperwork through very quickly and just got us in and out. He was awesome. Off Lease Only was super quick and efficient and they’re an all-in-one place. I had an awesome experience and I would tell my friends that there’s nowhere else to go besides there.
Dear Krista,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your car buying experience with Off Lease Only, and we hope you felt like part of the family during your visit. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Toyota RAV4!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 17, 2018
There was no haggling at Off Lease Only. I called to meet somebody and the person who came out was very nice. Robert showed me the car and he knew some things about it, which was nice. I just went there and they brought the car up and they said, “Go take it out for a ride if you like it, but this is what it is. That’s what the deal is.” He was very helpful and then when I went back in, I said. “Yeah, I like the car.” Then, I spoke with the person who sent the finances and he was very nice and helpful. He told me, “If you want to buy a warranty with it, we have some good deals on them.” So he set me up with a warranty. I didn’t want to buy a new car because it just doesn’t pay to buy a new one. It’s better when you buy them off when they just came off for lease.
I financed it. I had a very high credit rating so they just got me a loan right away. They went out and we had a couple of loan through TD Bank. It worked out fine. My wife contacted Robert a few times with a couple things to check with TD Bank and account number and he came back to her promptly. The car, the guy, and the finances were very nice. Whatever you want, you call them up and I’m sure they have something that what you look up for. It was a great experience. I have recommended Off Lease Only already. One of my other neighbors and I were talking and he took an Off Lease car from Orlando. We both pick up cars within a week or two of each other and they’re both Off Lease cars. They fit all categories and they fit the person that only had a few dollars. They take care of the people and they’re very helpful.
Dear Charles,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 16, 2018
The price is what it is in Off Lease Only, so you can't haggle with them. It's a better way of doing business. A couple of months ago, I saw a car online and I emailed Off Lease Only and the sales guy called me back. They can't hold the car for you, but when I got there, he was waiting for me and the process moved pretty quickly from there. I took the car to my mechanic and test drove it, and then I signed the papers. Their cars are in pretty good shape, so you're getting a fair price for a decent quality car.
Dear Debora,
On behalf of your friends at Off Lease Only, we would like to thank you for sharing this great review about our dealership! We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 15, 2018
I had a 2002 car and it was giving me a bunch of problems over the past two months. I decided to get a new one and I was looking for cars online and stumbled upon Off Lease Only. I liked their prices on their 2015 Fiats. And after I went and checked it out and made sure it is good, I bought a 2015 Fiat 500 Pop. It drives super similar to my old Volkswagen Beetle but it’s a much nicer upgrade. I like it a lot. I had it financed and the process went all right. My monthly payments ended up being in the expected range, but I didn’t get through Off Lease Only's warranty. Their warranty prices were a little higher than expected.
My salesperson was nice and explained everything in depth to me. It was my first time buying a car, so it was a little stressful for me but he made it a bit easier. Off Lease Only is definitely a good place and the first place to go to because I noticed they have a wide variety of cars. So, if someone’s in the market for a specific vehicle or just any sort of vehicle, I would recommend they at least go there first.
Dear Kallie,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you enjoyed your experience with your salesperson, and are happy with your nearly new Fiat! We hope that you felt like part of the family during your visit.
Did your finance manager discuss any alternate warranty options with you? Sometimes there are warranties that may not have the complete coverage that you’re looking for, but at least enough to cover any major repairs. You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already, to further discuss this matter with you. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here for you!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 13, 2018
I was ready for a vehicle upgrade and when I was looking for a dealership, it looked like Off Lease Only's pricing was good. I like the Buick Lacrosse that I bought from them. I went through financing and the process was good and easy. It was quick, too. My salesperson, Sam, did a great job and he was very helpful. I’d recommend that my friends check Off Lease Only out. I had a good experience with them and I’ll go back there again.
Dear Darrell,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our sales team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 12, 2018
I was looking for a specific car and one of the places that it was available at was on Off Lease Only. I have looked around at several different dealers and with Off Lease Only, it was nice to not be harassed by someone pressuring me into buying the car. My wife also has a friend from her bible study who has bought two cars from Off Lease Only, and she was very satisfied with them. It was a very good recommendation and it helped me decide to buy it from them instead of some other place. I bought a 2014 Hyundai Elantra GT hatchback. It's a beautiful car.
Roche was our salesperson. He was very kind and courteous. He told me everything that I needed to know. He also helped me with Carfax and made suggestions when I needed it. When I have some questions, he was always willing to answer them. I had two cars that I had to decide on and he let me drive both of them. He also called me after I decided on a car and let me know that I could come in and look at it again if I wanted to. I let my wife pick and the car she picked was silver, which reflects heat very well, has a big shift, since I only drive manual, big shift cars, and all the things I wanted on it. I went back three times before I decided to buy the car.
I was going to have my mechanic check it and Roche set it up for me to take the car to my mechanic. However, I wasn't able to do that since my mechanic got injured and didn't work for two weeks so I decided to buy the car anyhow. But when I was able to take it to the mechanic, the car was in excellent condition. It was a great deal all around.
Dear Perry,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. It's encouraging to hear that you came to us through a friend's referral. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
We're also delighted that your purchase experience with Serge and our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
On behalf of your friends at Off Lease Only, in Miami, we wish you and your wife many happy miles in your new 2014 Hyundai Elantra GT. We look forward to serving you both for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 11, 2018
We were looking at places where we can get a good deal and Miami Car Credit and North Lauderdale were far away. A friend referred me to Off Lease Only and that same day, I went and bought the car. But they said I had to put a certain amount down for the car that I wanted and they were trying to leave me on the side. The salespeople were good though. They were just doing their jobs. But everybody we spoke to repeated the same stuff. When I signed in, the people told me whatever and when I talked to the next person, he went to the computer with me and told me the same thing. When I went to the guy over where the computer was at, he told me the same thing. When I finally met the finance guy, he still told me the same thing.
I was looking for a good deal, but they gave me the runaround and had me mad. I didn’t want to hear any of that. After going through everything, they said that I can leave without a car. But I was there all day and I wasn’t leaving with no car. So I took whatever car. At the end of the day, they got what they wanted and I got what I wanted. I wasn’t a happy customer but it's rolling up to a month since then and the car gets me to point A to point B.
Dear Maurice,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Ft. Lauderdale location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re really sorry to hear that your experience fell short of your expectations. What exactly was it that was repeatedly said to you? We would like to know so we can properly address it. You should be hearing from our Customer Service Manager, Noslen, shortly, if you haven’t already. In the event that she’s not able to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 10, 2018
I looked at places that had the vehicles that I wanted on-hand then we went to Orlando. Off Lease Only had every vehicle I was looking for at a good price, so I could test out a bunch of different ones. My wife and I walked in, found the vehicle, went to the financier and they went through options. About an hour later they had a quote for us on a couple of different banks and we just picked the best one. We then bought the extended warranty and it was good. Their sales rep helped us get started on the computer and in looking through and finding the vehicle that we wanted. Then we looked if there was any damage on there and we test drove a couple of vehicles and when we found the one that we wanted, he got it all cleaned up. By the time he was done with that, we were ready to leave the dealership. We got an Expedition EL which is nice, roomy and has a nice motor. My wife and I are happy with it. The experience was very convenient, overall.
Dear Gregory,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your shopping experience with Luis, and we hope you felt like part of the family during your visit to our Orlando location.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we wish you and your wife many happy miles in your new 2017 Ford Expedition EL!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 8, 2018
I was looking for a specific used car on the internet and Off Lease Only had one in the color that I was looking for. I had a Saturn SUV and it was my tow vehicle as I used to tow motorcycles around. I don’t do that anymore so it was time for a car. I called Off Lease Only on a Thursday and their rep said that he still had the car which was a 2017 Camaro SS Convertible. I said that I would need to get a ride out there on Friday to look at it but I couldn’t find anybody so I called them back. He said he would make sure he still had it for Saturday. So I drove out Saturday. He got the car ready for a test ride and he let me got out on my own. Then I said that I'd take the car. They cleaned it up and we filled out more paperwork. I had my checkbook with me, showed them on my phone my bank balance, and then I wrote them a check.
I bought the car last January 13. Off Lease Only is a very busy place and it has a pretty big operation. I’ve never been to a car sales lot before that was handling about 60 people at the same time and they were pretty efficient. They didn’t take very long to get everything done and they were very courteous. There’s no negotiating the price as they had a fixed price and it was pretty straightforward. Off Lease Only is a good place to make a deal.
Dear Ronald,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with Scott was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We wish you many happy miles in your 2017 Camaro SS Convertible and we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 7, 2018
My car was a 2001 Jeep, with 191,000 miles on it. I didn't want to buy a brand new one and Off Lease's prices are better than anyone else around town. I went to one dealership and I was going to use a strategy in trying to get a small dealer to go ahead and buy one at the auction for me, to get a reduced price that way, and pay him a fee for it. But he couldn't match Off Lease's prices. I bought a 2017 Grand Cherokee Jeep last January 31st from them and I paid for it in cash.
The whole buying process was pretty interesting. They got a huge lot with thousands of cars there. You go in and you talk to a sales guy and they have a bunch of computers set up. You can go look there while you're on site, look at the individual cars from the computer that they have there. There's a bunch of people in the place, both working in, people buying, and it's pretty crowded.
You can check the car facts, through a link where they have the car ad shown. You can pretty much get an idea about the status of the car and the past history of the car by checking the car facts. You write down the stock number of the individual car that you want to look at. They take you in a golf cart and drop you off where all those cars are. The cars are unlocked. You're free to go through and they're selling everything as is so you got to make sure, the spare tire's there, the owner's manual and other things that could be removed, floor mats, etcetera. But it's up to you to make that determination. You go through and select the car out and if you find one that you like, you get a hold of your salesperson. They get a fee for it and you can take it for a three mile-drive, then turn around and drive back.
There is no pressure. It is entirely up to you if you want to buy anything or not. The price in the computer is the price and they don't change the price at all. There is no negotiating and if you decide you want to buy it, then they have their little closing department. You just go in and fill out the paperwork. Mine was relatively easy because I paid cash for my car. But one of the better things that they have that I like, the car I bought had 25,000 miles and that leaves 11,000 miles of manufacturer's warranty. But they offer this extended warranties up on a warranty that was ten years or a hundred thousand miles, extended warranty. It's $3200 but it's bumper-to-bumper so you can walk away with the confidence that even if you have an issue with your car, an issue that you're not aware of, or a mechanical issue, it's going to be covered under the warranty.
My sales person walked me through the process and he just says, "Listen, I'm gonna drop you off at the car. If you have any questions or need anything, get a hold of me, feel free to do whatever you want to do, at your own leisure. If you find something you want to test-drive, give me a call." He gave me his cell phone number and they're very responsive. I drove my old Jeep down there and I kept it as well. I had to come back and when I bought the car, he drove my other one back with me to my house, which is 25 miles away. Then I had to drop him back down there again and drive all the way back. He went out of the way to help me and did everything he could to make sure that I was satisfied with the whole process. The only thing I was disappointed about is it's so far away from my house, I have to drive 25 miles down by the airport.
I would highly recommend Off Lease because it's a no haggle thing. You know what you're going to pay for, there's no pressure and it's all up to you if you want to buy the car or not. You won't find a better price around. It was a really good experience and if I buy another car, I will end up buying it through them. Their business model is really untouchable.
Dear Thomas,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered. Thank you for sharing this great review about our dealership. It's also great to know that your positive experience has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your nearly new 2017 Grand Cherokee Jeep - and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 6, 2018
I needed to change to a different vehicle so I'd have something for going back and forth to work and school. I visited other dealers and they were horrible. My expectation was very depleted. It was overwhelming and not friendly. I heard about Off Lease through a friend and they were good. Their salesperson was awesome. He was explanatory, very knowledgeable and interactive. I bought a Toyota from them and compared to my previous vehicle, it was night and day. I financed the vehicle and it was a smooth ride compared to others. They did a perfect job and I was very happy. It was my first time shopping with Off Lease and it won’t be my last.
Dear Monique,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered. Thank you for sharing this great review about our dealership. It's also great to know that you came to us through a friend's referral. We couldn't be more honored. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your new ride - and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 5, 2018
I needed to change my car since I drive for Uber. I have a friend that buy cars from Off Lease Only, so I called them and the transaction was very easy. I got a four-door Sedan, and in three hours it was out. Jeffrey, the sales rep, was great. He did everything and he sent me a bunch of pictures of the car. The car was polished by the dealer and it was better than in the picture.
Dear Alfredo,
First and foremost, thank you for your business! We appreciate you choosing Off Lease Only as we recognize that you had many different dealers to choose from, especially being from Out-of-State. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review!
We’re glad to hear that you enjoyed your purchase experience with Jeffrey. We hope you were treated like part of the family throughout your purchase experience.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 200,000 loyal customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a hidden fee.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Respectfully,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 4, 2018
Off Lease Only is the best and they are the ones people need to go to. They have a huge selection of cars. I financed a Chevy Cruze through them and my rep was awesome. He didn't leave my side and made sure I was comfortable. I also bought my daughter's Chevy Provo from them.
Dear Robin,
Thank you so much for your LOYAL business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your most recent car buying experience was so positive.
We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied and we are glad that you were able to find two vehicles to fit your family's needs.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We wish you many happy miles in your nearly new Chevy Cruze - and we wish your daughter safe travels in her Chevy Provo!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 4, 2018
My old vehicle was 15 years old and it was time to trade out. I went to a couple of dealerships and spoke to additional few by phone. The dealerships were not meeting the prices that I was looking for. I like the prices that Off Lease Only have set on the car were the set price. There was no haggling. However, they tried to make a profit somewhere so they tried to sell extended warranties. I bought a 2017 Chevy Equinox a month ago. It was smaller than my old 2003 GMC Envoy but both cars were under General Motors vehicle. I financed my new vehicle through one of their finance companies. I have excellent credit so the process was smooth.
I liked their policies and procedures too. Their sales person only approached me after I told the receptionist what type of vehicle I was looking for. They pointed me to go out to the yard and look at any vehicle I wanted. Then, the salesperson talked to me and made the arrangement for me to do a test drive. Their people let me decide and do all the footwork. I picked out the car, brought the dealership number, and returned it back to them. I was pretty much on my own. The salespersons sat there and they pulled out the car facts report. They talked and told me what the next step was going to be. They were pretty much nice.
Go to Off Lease with a set price in mind on a set vehicle and save what you see on the sticker price. Whatever you see on the sticker price is the one it's going to be. So, if it’s within your budget, then go for it. My experience of what I thought I was going to deal with was definitely spot on. It was my first time with Off Lease and my experience went well.
Dear Gartrell,
Thank you for writing such a thoughtful review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
As a side note, our finance managers do believe it's in the best interest of the customer to have their investment fully protected during the life of the loan by using wisdom in choosing the right packages that serve their needs. I hope that clears up any misconceptions about the purpose of our warranties.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, in Palm Beach, we wish you many happy miles in your 2017 Chevy Equinox!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 3, 2018
I was searching for a car and when I saw the Nissan Rouge that I wanted, Off Lease Only was the one that came up. They were also close to my house and they had the best price for the car I wanted. So I came in and they gave me a sales agent. His name was Mark and he walked me through their application process. He also offered advice about getting a reasonably good price in insurance. Once my insurance was approved, he kept checking and updating me about when the next agent would be available so he could sign off from the document. He had written down the purchase price of the vehicle, too.
I financed my car and the process was seamless. I just filled out the application online at the dealership and within a few minutes, they told me my application was approved. Then they told me to sign up the contract. The whole process took us four hours but it was because I had underage drivers and it took me a while to find insurance that was at a price I could afford. I really appreciated the assistance that I had from Off Lease Only and I would recommend them.
Dear Diane,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with our team, and we hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that your positive experience has earned us your high recommendation. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Feb. 2, 2018
I looked into other dealerships but I went with Off Lease Only for the simplicity of not being hassled by a car salesman. I’m a BMW fan and my previous vehicle was a BMW, but for personal and sentimental reasons, I wanted to change brands, so I bought a Mercedes Benz in December. Before walking in, I did a bit of homework online. I know exactly what I wanted and what I was looking for, and I’ve already pretty much decided on the kind of vehicle. I had a budget I wanted to stay under, and I compared a few vehicles prior, from my knowledge to groups and premium. It was more just a question of whether or not they the cars were still available and what exactly I was interested in physically as opposed to what I saw online. The salesperson was knowledgeable and he assisted me with answering these questions and verifying this information.
Once I got there at Off Lease Only, I had narrowed my choices down to three vehicles which I went in and looked. I sat in them and test drove them, and then I made my final decision. From that point, filling up the paperwork took longer than all the other steps combined, but that was what was needed. It took a couple of hours, but I was in and out in one afternoon. The Mercedes Benz is nice and comfortable, and I had the car financed. Most likely, I’ll be returning to Off Lease Only whenever that may be, whether it’s for my son or somebody else because I prefer their overall start to finish process.
Dear Magda,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
On behalf of your friends at Off Lease Only, in Palm Beach, we wish you many happy miles in your new 2015 Mercedes E350!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 1, 2018
I love that we keep going back to Off Lease Only because of their wonderful cars and good deals. They're honest, too. We purchased two cars from them before, one of which was for my mother-in-law. Then recently, I moved to North Carolina and I needed a vehicle for the weather. So, I purchased a Subaru Outback from them two months ago. I put a large payment down then financed the rest. Their salesperson went over the whole car really in depth with me and did more than what I even asked for. He also answered all my questions and was excellent.
Dear Danielle,
Thank you so much for your LOYAL business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 1, 2018
Off Lease Only's prices seemed a lot lower than CarMax and a couple of other competitors. About three weeks ago, I bought and financed a Cadillac ATS. Yasmin, the sales rep, was professional. They were friendly and not overly pushy. They also helped me find what I was looking for. I had purchased another car, but I brought it back and then traded it for the one I ended up getting as they give a five-day, 500-mile window. The buying experience was easy. I was in and out and didn't have to spend as much time as with the other dealerships. Although the site was very busy the first day I went, the second day wasn't too bad. I'd recommend checking them out if one doesn't mind that 80% of the cars there were previously in an accident. While they won't say if a vehicle has been in an accident, they tell customers over and over to look at CARFAX and make sure it wasn't in one.
Dear Manlio,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Yasmin, and we hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that your positive experience has earned us your recommendation. We couldn't ask for nicer feedback and thank you for taking the time to share it!
It's also important to mention, that any vehicle we received from auction that was previously in an accident has been been repaired according to the manufacturer’s specifications.
For added peace of mind, we also invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 10 years with unlimited mileage, for qualified vehicles, effective from the date of purchase. We currently have over 1,467 vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory. We strive to offer the largest variety of vehicles for our customers to chose from.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Cadillac ATS!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 31, 2018
Our lease was up on one of our cars, so we were looking for a new vehicle. Off Lease Only was recommended to us and the treatment we got from the salesperson, Michelle, was excellent and the car that we liked was available. We walked in and they let us through and gave us tickets for hotdogs. Michelle was amazing and extremely friendly. She showed us around and told us where the cars we were looking for were. She showed us how to look into the computer and she even looked with us. She explained everything, walked us by the hand, and she wasn't pushy at all. The process of our purchasing a Chevy Silverado 2018 was very quick and efficient, and it went very smoothly. We had the vehicle financed and the financing process was very fast. Overall, we had a wonderful experience with Off Lease Only and, in fact, we went back to see about purchasing another car.
Dear Isis,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Michele, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that your positive experience will bring you back for future purchases. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your 2018 Chevy Silverado !
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 30, 2018
I had a friend who got something from Off Lease Only and suggested them to me, too. About 3 weeks ago, I bought a Chevy Silverado for work and it's nicer compared to my previous vehicle. I financed my vehicle and the process was easy and quick. There was no hassle at Off Lease Only and the salespeople were good. I would definitely recommend Off Lease Only to others.
Dear Chris,
Thank you SO much for your business and for the awesome Off Lease Only review. We're thrilled to hear that your pleased with the purchase of your Chevy Silverado! We hope that you felt like part of the family during your visit.
It's also encouraging to know that your positive experience has earned us a 5-star rating as well as your high recommendation. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only in Palm Beach, we wish you many happy miles in your new ride!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 29, 2018
My mom got a car from Off Lease before. They have a very good price and the cars that they sell are reliable and with good histories. When my car got into an accident, I decided to go with them. I went to Another dealership but I didn't like my experience there. I got a Hyundai Accent Hatchback and it's newer than the car I had. My first one was a Toyota Corolla and it was a 2003. This one is a 2013. Their rep helped me out and was really fast. He was very attentive and we got along nicely. The process took four hours to complete. I made my purchase three weeks ago and I paid out of pocket the whole amount. I'd definitely recommend Off Lease. They have a lot of really good cars there that you can take a look at.
Dear Jessica,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review.
We are thrilled to hear that you came to us through the recommendation of your mother. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
We're also delighted to know that our sales team helped make your car buying experience just as pleasant.
Thank you for choosing Off Lease Only as your #1 used car destination. We wish you many happy miles in your new 2013 Hyundai Accent - and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Jan. 28, 2018
I already saw the car that I was looking for online. I went to Off Lease Only and my experience was very straight to the point. The girl that attended to me was so nice and she gave me quality service at work. I have one of the cars there on my options, and when they turned it on, all the lights lit up together. It seemed like somebody lit them. But the battery was out so they needed to reset it. She then realized that they were to give me an answer as quickly as possible. One of their guys reviewed all my options and made a financial contact with me. The loan I was expecting took some time, but all of that was good.
Dear Mariam,
Thank you so much for taking the time to write a review about your experience with Off Lease Only. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that your car buying experience with our team earned us FIVE stars. We hope you felt like part of the family during your visit to our Miami location.
We apologize if the time it took to get your loan approved took longer than expected. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down.We sincerely appreciate your patience and loyal business.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 27, 2018
I bought a Nissan Rogue from Off Lease Only. I like it that they had a cheap registration, straight-forward process, and a hassle-free payment. I didn’t spend a lot of time walking back and forth and all those negotiations. I’ve made my business in less than 30 minutes and the paperwork in four hours. On the other hand, when I brought up my financing, they said that they would not accept it which was very painful for me because I already have the Bank of America through a loan. They made me do the paperwork again and then wait for under one hour until they came back and said that my credit was approved, but that took a huge hit on my credit history which was even more painful for me.
Now that they took those hits, there was no point in retreating. I almost ditched in that process because it already took a lot of hits on my credit history. If I walk out, it was still going to leave that thing as a painful thing for me. I had no choice but to go ahead with the ditch I was already in. The salesperson didn't know that it was going to end up like that, but he was very helpful. Another thing I was very disappointed with was I didn’t get a service history with the vehicle so, I ended up taking it back to a service center and then I had to spend another $620 to get the vehicle serviced and inspected.
Also, once I got the vehicle, I realized that the carpets were missing and the carpet in the boot way to boot was missing, too. I don’t know if I could go back and get that. Unfortunately, I have a document which says the vehicle comes as is. The carpets are something that got to be there on a 2016 model and an outstanding $16,600 in that vehicle. All of those things made me disappointed otherwise, the experience was good.
Dear Sabin,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to know that you appreciate our No Haggle purchase process.However, we are sorry to hear that you weren’t completely satisfied with your overall experience. Was an explanation given to you as to why we were not able to accept the financing you had?
We understand your concern over the credit inquiries. Per the following statements from Experian’s website, we hope this will clear up some common misunderstandings. “When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. Each time your credit report is reviewed by a different lender, an inquiry will appear showing who accessed the report and for what purpose.
Experian lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history, but they will only be counted as one inquiry when calculating the score. Most Credit Scores Will Count Multiple Car Loan Inquiries As One.Lenders know that multiple applications for a car loan within a short period of time indicate you are shopping for the best terms, not buying multiple cars. Scoring systems have been designed to reflect that reality.
Therefore, as long as the inquiries were all made within a certain period of time, usually 14 days but sometimes longer, they are counted as just one when calculating your score. The practice of counting multiple auto loan inquiries as just one enables you to shop for the best rates and terms without hurting your credit scores.”
We work with over twenty-five major lenders, nationwide. Our Finance Team is committed to providing you with the best terms and rates available. We are quite able to beat the rates that some of our customers get on their own.
We would like to further discuss your concerns on a more personal level. Our Customer Service Manager, John, should be contacting you shortly, if he hasn’t already. In the event that he is unable to reach you, please contact him, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 26, 2018
The salesperson from Off Lease Only was very congenial, but there were some unforeseen defects with the Nissan Murano that I purchased from them. They did not tell me that the S chip was missing so the car had no navigational capabilities. It was when I took it to Nissan when we found out there was no chip in there. Off Lease Only was not willing to purchase the chip. When I asked where the S chip was, I was told it was at the headquarters in Las Vegas, and the car had just come in. And then I got a real runaround from several different people. Also, it only had one set of keys instead of the standard two sets. And I just got a bad feeling about it altogether and thought what else was wrong with the car.
I ended up selling the car within days that I purchased it. I had to go back to Off Lease because I needed to get some information. I had to drive a mile back to them for them to give me an email address. They’re doing a banging business right now, but it wasn’t the best purchase for me. It didn’t turn out exactly like I expected to be. It was not at all what I had expected them to do or to treat a client. They told me that I could use the warranty that I purchased from them at any Nissan dealership. When I took the warranty to the dealership, they told me that it was useless. Now I’m in the process of trying to get my refund back from the extended warranty. I had purchased garbage from Off Lease Only. It cost me $2,000 to end up with nothing. I’m still waiting to get finances back from them, and I’m having difficulty in working with them to get the money that they owe me.
I would refer a friend to a dealership, unless they happen to be a mechanic and know exactly what it is they are looking for. But I would not refer an average person going in to purchase a car to Off Lease Only because they don’t tell you everything. You wait for about 20 minutes before you see a finance person, and then they just shove papers in front of you to sign, and you just find out in the end.
Dear Joy,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now we rely on your feedback for quality control.We’re glad to hear that your salesperson was congenial, but we are really sorry to hear that your experience fell short of your expectations. You clearly did not get the level of service the owners started this company to provide.
Regarding the warranty you purchased, it sounds like the dealership you went you either didn’t fully understand the warranty or didn’t want to do warranty work. That’s not where they make their money, there’s not that much profit in it for them. That’s unfortunate.
The chips and sd cards are not usually left in the vehicles because they’re too often stolen. Sometimes, unfortunately, they do come in after we have the vehicle. It sounds like not everything was fully explained to you. It is a standard to receive two keys when you purchase a brand new car, but with used cars, a dealer doesn’t always receive both keys. If we were the typical dealership, and were charging an $850 dealer fee (which is at the low end) there would be funding to cover the cost of an extra key. Selling an average of 4,000 cars each month, that would be an extra $3,400,000.00 monthly profit, but, instead, it’s $3,400,000.00 left in the consumer’s pocket. We’ve found that most of our customers prefer to keep that money in their pocket and just pay the cost for an extra key.
We are a high volume dealer, and sometimes it takes a while for the paperwork process to go through. However, you should be hearing from our Customer Service Manager, Noslen, shortly, if you haven’t already, to further discuss your concerns and make sure that you get your refund as quickly as possible. In the event that Noslen is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 25, 2018
Somebody t-boned my other truck and totaled it. Off Lease Only had the vehicle I wanted and it was a decent price. So I bought a 2014 Silverado Z71 Off-Road back in December, which is pretty much the same truck as I had before but two years newer. The Off Lease sales reps were a bunch of people off the street who seem like they were told to sell a car and they get a commission from everyone they sell. They didn't really know anything other than what they were told. Anybody can look up the specs on a truck and to find out if it's a one-owner. They're impersonal considering the place is huge and with people walking by. They're in it to sell cars at wholesale and sell as fast as they can. Still, the salesperson I dealt with was fine.
I financed the truck and then I had to run all the way down the road to Publix to get $5,000 in money orders to put down on the car. The payment Off Lease takes is either cash or money order, and I couldn't even run my card there and say, "Here's $5,000." I couldn't run to the ATM card because I got the money in the bank. Off Lease got a load of cars and they buy it off at auctions. They buy leased vehicles with low mileage and they sell them as is. They also don't have any mechanics on-site to really check it out.
Dear Joseph,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad that you were able to find the truck you were looking for.We do accept cash, money orders, personal checks, cashier’s checks, and wire transfers. We apologize if our policy inconvenienced you.
Did your salesperson fail to encourage you to take your truck to a third party mechanic for an inspection? We need to know. Every member of our sales staff is expected to encourage each customer to take their vehicle of choice for an independent inspection PRIOR to purchasing.
We do sell all of our vehicles “As Is” to be in compliance with Florida state law, which requires that all used cars sold in the state of Florida be sold “As Is”.
However, we are concerned because, from your comments, it sounds like you didn’t get the level of service that the owners started this company to provide. We are a high volume dealership, but we try our conscientious best to properly attend to each and every customer and provide them with the best service possible, while saving them thousands of dollars on the purchase of their vehicle.
You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already, to further discuss these matters and determine where we fell short.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 25, 2018
We were looking for a car to buy to ship to Saint Thomas and found Off Lease Only on the internet. I liked what I saw and then when we went to the place, the people were totally professional. They went out of their way and they helped us. It's a great place to buy a car and I'd do so again. We wound up purchasing a 2016 Ford Escape outright about three weeks ago. All of the salespeople were willing to go out their way. They are great people and it's all around a great experience by far. They could not have been better. We were on a time constraint because we got there on a Sunday and we dropped it off at Tropical Shipping on Friday. I would suggest my friends to buy their car from Off Lease Only.
Dear Jeffery,
First and foremost, thank you for your business! It’s great to know that it’s an experience you’d recommend to friends, and family as well. We appreciate you choosing Off Lease Only as we recognize that you had many different dealers to choose from, especially being overseas. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review!
We’re glad to hear that you enjoyed your experience working with our sales team. We hope you were treated like part of the family throughout your purchase experience.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 200,000 loyal customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a hidden fee.
Thank you for your business and for choosing Off Lease Only as your used car destination!
Respectfully,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 24, 2018
My son graduated from College and he was looking for a car. Off Lease Only had no dealership fee. The price negotiation was reasonable so I don’t have to waste my time. The price is fixed as well. I financed it initially but I paid it off. It was really a smooth and fast transaction. I actually bought three Infiniti cars from Off Lease. One for my son, for my wife and my second son. Everything looks good. The salesperson, John, was an excellent guy. He should be an asset to Off Lease Only and there should be more people like him.
Dear John,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our sales team was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We look forward to serving you and your family for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Jan. 23, 2018
Without a doubt, I would direct my friends to Off Lease Only. I bought my first car from them in early 2014 because of the simplicity of transacting with them. After that, I bought many cars from them since I own a limousine company. I usually paid them cash and there was zero difficulty in their process. At all times, especially the last one when I purchased a Ford Mustang convertible, they were really helpful and not pushy. It was an easygoing transaction and all of my past experiences with them were as simple as that.
Dear Pedro,
Thank you SO much for your LOYAL business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your most recent purchase experience with our sales team was so outstanding! We hope that you felt like part of the family during your visit.
It's also encouraging to know that your positive experience has earned us a 5-star rating as well as your high recommendation. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish you many happy miles in your nearly new Ford Mustang!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 22, 2018
I had a 2004 Camry XLE and I was having issues. I couldn’t put the windows down and the batteries were crazy. I was starting to have electrical problems and I’m by myself and I work so I needed transportation to get back and forth to work. I liked the prices at Off Lease Only and I ended up buying a 2017 Hyundai Elantra SE. I had it financed and the process was okay, except for an issue. I financed with the vehicle a key fob that you program to your phone if you misplace your keys or something happens.
And I was told that it was going to be mailed to me when I purchased my vehicle December 9th, and I’ve had some issues with our mail carriers. But it was the holidays so I just thought people were taking time off. So I called the company on Monday that I got charged for or financing through for the key program and the man asked me if I needed a tow. I told him that I was calling to see why I haven’t received my white tile key fob yet. He said that they don’t mail them and that I have to get it from the dealer. So after I hung up with him, I called Off Lease and talked to the person named John. I was put on hold off and on. Then he came back on the phone and said, “No, everybody here says you have to go to the dealer to get the key fob. Just bring your paperwork.”
So I drove to a Hyundai dealer after work yesterday. I went to the parts department and was taken out to the service department. The serviceman laughed and chuckled and said, “We don’t do this, you have to get it from where you bought the vehicle.” So, I got back on my earpiece as I was driving to the house and I ended up talking to a Joseph. He said that the person that helped me go through all this was off yesterday and that he had sent him an email.
About an hour later, I got a phone call from a man named Jay, the customer service person. He said he will call or leave me a text tomorrow morning, which was today. I took my break and nothing, so I called. They said he was in a meeting and when I turned my phone on, I got a text message from him saying that they had run out of the white key fobs. He apologized that they got some in and one should’ve been mailed to me, so they’re going to mail it to me. Off Lease handled everything and took care of the situation with the key fob. They said the instructions would be in there so I could do it and to just let them know if I had a problem.
Dear Sherry,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We apologize for all the obstacles you encountered in getting your Key Fob tile, along with some misinformation along the way. Our customer service team has been diligently working on your behalf to get the tile to you. As a matter of fact, you should have received it by now. If you haven’t, please contact our Customer Service Manager, John, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
Enjoy your new car, and we hope to see you for the next one!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 21, 2018
When I was looking for a car for my granddaughter, I looked up car dealers in the area and came across Off Lease. At that time, I didn't realize it was exactly what it was as I thought it was just a regular used car lot. I didn't know about getting on the computer and finding a car and the whole way it's set up. But they were pretty good and based on that experience, I returned to them and purchased a Buick Encore. Everything with their sales representative was good. There was an issue with some kind of an auto fax that I was supposed to get, but they got it resolved. Things went very well. But the process was long so I decided to pay in cash since I didn't want to keep going forward with the time frame.
Dear Debra,
We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed shopping for your granddaughter's car on our multifaceted website - and we hope you felt like part of the family during your visit to our Orlando location.
We apologize for the inconvenience you endured while waiting to finance your purchase. We can certainly understand your frustrations. That has been the result of our "bursting at the seams" growth, which is why we are so excited about our construction plans in the Orlando location to add office space in our finance department. Thank you for your patience and understanding.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we wish your granddaughter many happy miles in her new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 20, 2018
I needed a car for my job. I went to Off Lease Only at five o'clock and then I left nine to ten. I got a Toyota Corolla and it was an excellent experience. Plus, the sales rep was nice and he offered me the different opinion.
Dear Jadshira,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our sales team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 19, 2018
My other vehicle, a Mini Cooper, was not good and I needed a new one. I Googled to see if there were any leasing companies that sold vehicles and I found Off Lease Only. The salesperson who helped me out was pretty good. He was more like a concierge rather than a salesperson. He explained the process and showed me where the vehicles are, and when I was ready for a test drive, he put plates on the vehicle and said, “There you go. You need to be back by this time and you can take it to anywhere you want to to have a look at it.”
I bought a Volkswagen Station Wagon TDI that has a diesel engine. It's bigger, much more fuel efficient and a lot newer, and I financed it through my own bank. I liked Off Lease Only's basic approach. You know what you're going to have to pay for the car and you can take it to any mechanic and have it inspected. There’s the Carfax, the history of it, and then there's the price. They give you the facts and you make the decision, either you take it or leave it. There's no haggling. There's no pressure. Off Lease Only is a great place to go and my experience with them was perfect.
Dear Kenneth,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your Off Lease Only shopping experience. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish you many happy miles in your nearly new Volkswagen Station Wagon TDI !
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 18, 2018
I went to Off Lease Only through the internet to look for and to buy a new vehicle. I then got a nicely priced Toyota RAV4 and had it financed. The rep I dealt with was very good. He was friendly. The paperwork took me about four hours to finish. If my friends need a car I'm going to refer them to Off Lease Only because they were so nice. They gave me a good idea and good things.
Dear Edna,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only car buying experience, and we hope you felt like part of the family during your visit. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Toyota RAV4!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 17, 2018
My car was dying and I looked at auto traders. Off Lease Only had the car that I wanted, in the condition that I wanted, and the price was right. The salesperson I spoke to was pleasant and it has been a month since I bought the Audi A5 from Off Lease.
Dear Tony,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our sales team was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only, We wish you safe travels in your new Audi A5, and we look forward to working with you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Jan. 16, 2018
Off Lease has an interesting concept for selling cars, but it’s not executed very well. I haven’t had a vehicle for 13 years and I’ve been on the road forever. When I was searching the internet, Off Lease Only had a lot of cars with low miles on them and they seemed to be reasonably priced. But whoever keeps up their website doesn’t keep it up as fast as their cars’ turnover. My family got over there. Those cars were turned over and the selection that was left was not what it was supposed to be online. Giving them the benefit of the doubt, it’s simply their cars turned over faster than their internet people are able to keep up with.
Another issue I had was it took me longer to pay cash to the damn car than it would’ve cost me time-wise to have it financed. Their finance guys have paperwork all geared towards a financing situation so I had to sign or I refuse to sign and we had to work with the managers to get out of signing a bunch of paperwork that has nothing to do with the cash sale. We made the decision to buy the car, went to the bank and got a cashier’s check, and we waited for an hour and a half for somebody to talk to us. Then we went through 25 pages of paperwork to sign.
If I went to them and bought a car from them for cash, I wouldn’t even have half of it to do. All of their staff is geared towards registration in Florida despite the fact that they tell people that they have a title company that’s handling out of state transaction. If I were them, I’d fire those guys because it took them several days to get my title to South Dakota so that I could pick it up and go register the car and when I get there, the one damn form that South Dakota requires to be filled out wasn’t in the package. In the state of South Dakota, if you finance a car, you don’t even get a title until that holder is satisfied whenever you pay the car off or go to sell it. However, if you have not financed the car, you get the title right away.
I spent three hours trying to do a damn cash deal. I have to refuse to sign several pieces of paper because they have nothing to do with me and I’m certainly not going to give them the interest in the car that I just gave them a check for. I went to South Dakota and we don’t even have the right damn paperwork in there. Off Lease's title company doesn’t know what the hell they’re doing either apparently.
Off Lease's finance guy did everything he could to get things going. It’s just the company is suffering from the best of all problems. They have way too much traffic and way too much flow for the people on hand to be able to deal with it efficiently. It’s a good problem to have, but every time the finance guy tried to get me a car to drive, it took us 45 minutes to see the car. If they’re selling 16 cars a month out of the Orlando location like they say, then they need some refinance in their system and they need more finance guys.
They also need finance guys that know enough about the business to be able to make the decision and the judgment on what paperwork is needed to be signed or not signed. I don’t need to sign a piece of paper that I would sign if I was financing the car. The other thing is that their ads on the internet do not always indicate that the cars have been in an accident. For some reason, when we’re at their location, we can look at the car and find out it’s been in an accident, but not always on the internet.
Other than that, most of the people that I contacted there tried their best to get it done. The system, however, needs tweaking and if they’re going to pay a title company to do the work, then they need to do all the title work. I still don’t have the title for this damn car and it has been a week and a half since I was at the DMV in South Dakota.
Dear Kurt,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear about the disappointments you experienced. We are a high volume dealership that encounters some unusual challenges in our pursuit of customer service excellence. The inventory on our website is updated every three to four hours, and a lot can change in that three to four hours. However, if you’re looking on a third party website, the inventory is not updated as frequently.
We would love to have less paperwork to process, but unfortunately, as government restrictions and regulations grow, so does the paperwork, even for cash buyers.
The company that does our registrations and title work for us relies on the information they’re given by each state for accuracy. They also rely on accurate and updated information given for each county/city within each state. Their accuracy is as good as the information they receive.
There has been a recent transition regarding how our Out of State sales are processed, and some are more familiar with the system than others. We apologize for any inconvenience you endured due to the possible unfamiliarity with South Dakota that your finance manager may have experienced. We do out conscientious best to provide the finest customer service available in the industry.
We do have a complimentary Carfax available on our website for every vehicle listed for sale, as well as a complimentary TrueFrame report for any vehicles that may have a history of a previous accident.
We also apologize for the wait times you tolerated. We are about to begin construction on a new state-of-the-art facility which will much better accommodate the volume of traffic we receive.
The explosive growth of our Orlando location was greater than what we expected, and we continue to look for ways to improve the process to make it as low pressure and accommodating for you as possible. We realize the environment is cramped and not the best suited for the number of customers coming through, but we continue to try our best to give each customer the attention they deserve.
You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already, to further address your concerns. In the event that he is unable to reach you, please contact him, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to talking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 15, 2018
I bought a BMW a month ago from Off Lease Only. The salesperson was friendly and helpful. It was an excellent experience and I definitely would purchase again from them. I ended up spending money I didn't want to spend, but I enjoy the car and that's all that counts.
Dear David,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only. We wish you many happy miles in your new BMW, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 14, 2018
I needed a very reliable car and I got a Honda 2016 Civic Coupe from Off Lease Only. I got it after somebody hit my previous car and it got towed. But I have it for only two weeks and it already has issues. The horn doesn't work and my left and right doors don't lock. First, it was my driver door that didn’t work, so I have to go on through the passenger door. I talked to Off Lease Only about the whole issue then a week later, my passenger door isn't unlocking. It only unlocks when it reached the chip. I have an appointment this Thursday to go and get that fixed at Off Lease. I also went to Honda where they fixed the horn and said that the horn was not plugged in that's why it wasn’t working. But a couple of days after, the horn wasn’t working anymore so I need to go back to Honda to tell them to re-fix it. I told Off Lease about it and they said because of the fact that Honda touched the car to fix the horn, I needed to go back there to have it fixed.
This is my second time getting a car from Off Lease Only. When I was 21 and didn’t know anything about getting a car financed, my mom told me to go to them. I went to Off Lease Only Miami with her, got a 2014 Kia Forte, and it came with no problems. But this car that I recently got from West Palm was in an accident before I bought it so that's why it's having several issues. But besides that, the car runs smoothly and the brakes are good, just like the Kia Forte. They're also both good on gas. When I came to their West Palm location, I knew what car I wanted and the person who helped me did a good job. Their reps were all understanding and always willing to help me out. I put a down on the Honda and I financed the rest. Despite the issues I'm having with it, I would still recommend Off Lease Only to others. In fact, I recommended them to my roommate because she's looking for a car right now.
Dear Angelica,
First and foremost, we value you as a customer and we appreciate your loyal business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you were happy with your salesperson, and we hope that you’ve always felt like part of the family during your visits.We’re sorry that you’ve had problems with your Honda Civic. We understand how frustrating it can be. You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already. In the event that Jasline is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to helping you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 13, 2018
I love Off Lease and I have bought three cars from them already. They have many cars to choose from and great prices. One year ago, I bought a Ford Escape for my wife. I had it financed and the process went semi-quickly. Also, the salesperson was very good and patient. Now, my old vehicle had 140000 mileage so it was time to change. I recommend Off Lease.
Dear Marcos,
Thank you so much for your LOYAL business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees.
We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only, we wish your wife many happy miles in her nearly new Ford Escape - and we look forward to working with you both for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Jan. 12, 2018
I saw Off Lease Only on a billboard. Then I was shopping around online and their prices were good. It was in the beginning of December so about a month ago. I bought a Chevy Silverado, a nice truck. I previously had a Chevy Suburban ’99 and it lasted me all this time and it's still running. I’m hoping it would be the same thing with this truck. I shop around so the price was definitely fine. The salesperson was very good and the original truck that I had my eye on, the guy kind of sold when I was on my way down there. But that’s the way it works over there. But he kept on top of it and found something that I like. So I thought that was very good.
Overall, I’m not used to spending money like that or car-shopping or anything so it made it pretty easy. The process was fine and it would be nice if they change their policy on holding cars for people but I understand that that’s not the nature of the business. So when someone has money to buy it, they sell it. I understand it but losing that first truck was disappointing. But like I said, I think in the long run, it ended up being better. I ended up something with I think that I’ll be happy with long-term. I would recommend them.
Dear Douglas,
Thank you so much for your thoughtful Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
So sorry to hear that the first vehicle you were interested in got sold. Unfortunately, that is a common problem. Vehicles sell so quickly here. We realize it might sound like a sales pitch, but it’s so true. We typically sell over 4,000 vehicles each month. Because of our volume, we’re not able to hold vehicles for customers. Thank you for understanding our policy, and for working with our sales team to find a similar vehicle you liked. We hope you felt like part of the family during your visit.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Chevy Silverado!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 11, 2018
I bought a Sentra for personal use and the sales rep from Off Lease Only was very good. It was an excellent experience and have referred two persons to them already.
Dear Muhammad,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with with our sales team was so outstanding! We hope that you felt like part of the family during your visit.
It's also encouraging to know that your positive experience has earned us a 5-star rating as well as your high recommendation. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only in Palm Beach, we wish you many happy miles in your new Nissan Sentra!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 10, 2018
I’m going to school full time. I needed something cheaper on gas and more reliable. Off Lease had newer cars that are only available there. They also have no-haggle prices. Moreover, I don’t have to go to the dealership and deal with them trying to talk me down and making me feel like I’m being screwed over. I purchased a 2016 Toyota Corolla on December 21st and had it financed. While I'd rather have a huge truck, the Corolla is nice, brand new, and I love it.
They were friendly, helpful and knowledgeable. The financing process was seamless. However, because they are so busy, they have a waiting process. It took a little bit of time, but overall, it was a very good experience. The sales rep was super nice and patient, even while he was doing a million other things. Their customer service was very nice. Plus, I loved the guy who closed the deal and did all the financial stuff in the office. He was really awesome too, even though he wasn’t feeling well. As soon as I’m finished with school, I’m going to come back and buy my truck from them.
Dear Jessica,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience, and we hope you felt like part of the family during your visit. It’s also great to know that your positive experience will bring you back for future purchases. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. We apologize for the inconvenience you endured while waiting to finalize your deal. We really appreciate your patience and understanding.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 9, 2018
I heard of Off Lease Only through word of mouth, from my sister-in-law three years ago. Also, my grandmother bought a car there and referred to all the family members. I've been to Off Lease Only for three cars, and I just traded in a 2015 van and got a Santa Fe. Both of my purchases were financed. It's a different type of experience and it's not a regular car dealer. I'm not looking to buy a brand new car and they deal with off leases, like their name says. The main thing with them is a better deal for my buck, and they don't have dealer fees too.
It was an easy process and they're pretty on top of it. You see their cars online, so you call them up and then they'll say, "The car is available. You want to drop by and see it? Let us know." You have a car that you see on their computers and they assign a salesperson that whatever questions you have, they're the one that help you get the CARFAX report and also set up for you the test drive. You can even take the car to a mechanic. I took a couple of cars. They were very polite and were trying to really satisfy me. I actually changed a car, and they go, "You don't like the car?" and I just got another, and they go "That's fine. We'll do it." They're very helpful and they follow up, too. I've been very satisfied, price-wise and customer service overall. I have recommended them.
Dear Hector,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered. Thank you for sharing this great review about our dealership. It's also great to know that your positive experience has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your new ride - and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 8, 2018
My parents or my mom went to Off Lease Only in West Palm Beach and so did my uncle and they really trust Off Lease and how good their prices are, so it was recommended. I went to Off Lease in Orlando and I was looking for a Nissan Maxima which I got. The only issue I had with it was that it didn’t come with the SD card in the car. They didn’t really say that there wasn’t one in there but I did get an SD card at a Nissan dealership. So I mean it’s not a big of a deal.. I don’t know if they took them out but most of the Maxima’s still have them there. But I had really good people getting me to the car. They washed the car, cleaned the car, everything. So it’s really nice and really great salesman.
I bought the vehicle and the price was amazing. I don’t think I ever could have gotten a better price than that. They were also really quick and had food there. So I wasn’t starving and miserable there and it was nice great first car experience. I would definitely tell my friends to go for it. They don’t negotiate the prices but the prices are just amazing. Everything that they say in the description of the car is good, the car fact especially. That’s another thing I like about them is that they put the car facts on there so you know exactly what happened to the vehicle so you are not like walking in blind.
Dear John,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you are very pleased with the great deal you got on your Nissan Maxima. We hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
When it comes to certain items such as SD cards, and spare keys; ect, we do not remove those items or keep them from our buyers. Unfortunately, that's how some of the cars come from the auction. Hopefully, your sales person allowed you to check over the vehicle and explained to you that our cars are sold as is. We never want our customers to feel mislead in any way. We offer full transparency - and encourage our buyers to even have the vehicle of their choice to be thoroughly checked over by a third party mechanic. Hopefully, that helps clear up any questions you had.
If you have any lingering questions or concerns, please send your contact information to us at CustomerService@Offleaseonly.com, or feel free to contact our Customer Service Manager Jasline, toll free at 1-855-994-6396. We are always here to help.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 7, 2018
I first heard Off Lease Only from a radio ad and from there I saw the pricing on the website. I thought it was outrageously good although it was my first time working with them. It was an upgrade and it was a used BMW. It was a clean car with very low miles just like they said. I had it through financing and without a doubt, the pricing was ok. They were very helpful and I have no complaints whatsoever. I would go back and get my next car there. It was a good place and my experience was fantastic.
Dear Ian,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write a review about your Off Lease Only experience. We are also pleased to hear that our sales team was very helpful. It's also great to know that your positive experience will bring you back for future purchases. We couldn't ask for nicer feedback!
Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Jan. 5, 2018
I need a new vehicle and I looked into three other dealerships before I decided to go with Off Lease Only. I liked their price and I got a Chevy Volt from them two months ago. It's very good compared to my previous car because it's more fuel efficient. I financed it and the process was difficult. Their computers were down at the time so I waited for eight hours, twice, before it was completed. In total, it was 16 hours. Other than that, their salesperson was very helpful and everything was okay.
Dear Julio,
First and foremost, thank you so much for choosing Off Lease Only for the purchase of your Chevy Volt. We're delighted to hear that our great prices and quality vehicles earned your business!
So sorry for the extensive wait, and for the difficulty you had with financing. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. Having computer issues certainly qualifies as one of those inconvenient moments in business. Thank you for your patience and understanding during that time.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car - and we hope to see you again for the next one!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Jan. 4, 2018
I’ve heard about Off Lease Only through a friend, and they had great deals. So, decided to work with them. I financed a 2016 Nissan Versa through them, and the customer service was really good. They were smiling, answered all of my questions, and were very helpful. The process, as well as the service was good, and I am happy with Off Lease right now. This was my first time purchasing a car, and if I was looking for another car, I will go back to Off Lease Only.
Dear Ashley,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We're delighted to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement. We hope you felt like part of the family during your visit to our Orlando location.
It’s also great to know that your positive experience will bring you back for future purchases. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Nissan Versa!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 3, 2018
The transmission in my Mustang went bad so I had to switch out. The person I rented a car from recommended Off Lease Only. I got a piece of loan through Capital One and purchased a brand new 2017 Nissan Sentra from Off Lease. The sales reps in Off Lease don't really bother you. It's not like a real dealership where they follow you around or help you. And I felt they weren't very helpful because they just referred me to the computer to find what I want to look at and then we went for the car. I didn't feel that it was very personal but in a way I didn't feel pressured.
But I had a bad experience with the guy that did all the paperwork and got me the loan. I told him that I was pre-approved by Capital One and Off Lease said they work through them. They pulled my credit with another company that gave me a higher APR. I told them I was already approved for Capital One with a lower APR. He assured me several times that they didn’t pull my credit twice, that they only pulled at the Capital One. But it seemed that he did pull out for both. I checked my credit report, and my score went down.
Dear Elizabeth,
Thank you SO much for your business! It’s great to hear that your visit with us earned a 5-star rating! It’s also encouraging to know that you came to us though a friend’s referral. We couldn't ask for nicer feedback and thank you for taking the time to share it!
We understand your concern over credit inquiries. Per the following statements from Experian’s website, we hope this will clear up some common misunderstandings. “When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. Each time your credit report is reviewed by a different lender, an inquiry will appear showing who accessed the report and for what purpose.
Experian lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history, but they will only be counted as one inquiry when calculating the score. Most Credit Scores Will Count Multiple Car Loan Inquiries As One.
Lenders know that multiple applications for a car loan within a short period of time indicate you are shopping for the best terms, not buying multiple cars. Scoring systems have been designed to reflect that reality.
Therefore, as long as the inquiries were all made within a certain period of time, usually 14 days but sometimes longer, they are counted as just one when calculating your score.
The practice of counting multiple auto loan inquiries as just one enables you to shop for the best rates and terms without hurting your credit scores.” I hope that helps clear up any misunderstandings.
We want every customer to experience the true Off Lease Only experience that the owners started this company to provide. If you would like to address this matter further. Please contact our Customer Service Director, John, toll free, at 1-855-994-6396. We can also be reached at customerservice@offleaseonly.com
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with over 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new 2017 Nissan Sentra!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 2, 2018
Back in 2009, I happened to be in need of a used car and I was down in Orlando. I looked up Off Lease Only and they had an advertisement on the internet. They were honest about their pricing, didn’t try to hit you with hidden charges, dealer prep fees, as well as dealer tag fees that are exorbitant, and they were overall better priced than others. So I went with them. A lot of the cars that they get come back off of lease programs and so far, I have bought three vehicles from them. The most recent one was a 2016 Nissan Frontier. After I arranged for financing with my local bank, I went online, picked out a car, called up Off Lease Only, and told them what I wanted to do. I didn’t have anybody’s name in mind and they gave me a salesman. He was very good and very accommodating. He helped me check out the car. I was not on site so, I asked him to go out, cover it from head to tail, and tell me what he found.
Then they sent me a bill of sale or a contract and took care of it. It was real easy. It took me longer to get down there and get the car than it did to walk in the door, pick it up, and go out the door. I would highly recommend them for a used car over any other dealership I’ve ever dealt with. In my lifetime, I’ve bought 22 cars from people and I put a lot of mileage on them. In fact, I got a tag on the back of my car from Off Lease Only and when I see people everyday who stop and ask me where I got my car, I tell them about my experience with Off Lease Only and recommend them.
Dear Paul,
Thank you SO much for your LOYAL business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your car buying experiences with our sales teams continue to be outstanding! We hope that you felt like part of the family during your visit to our Orlando location.
It's also encouraging to know that your positive experiences have earned us your high recommendation. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only in Orlando, we wish you many happy miles in your new 2016 Nissan Frontier!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 1, 2018
I was on eBay looking for a car when I saw the car I wanted in Off Lease. I continued with Off Lease instead and the sales rep I had, Gloria, was great and very helpful. She left to do what she needs to do and came back. The process took a long time since there were so many people on the day that I went. But everything was smooth and great. I plan on purchasing from them again when I make more money. Check them out and you won't regret. They are the best place to go.
Dear Christian,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Gloria, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that your positive experience will bring you back for future purchases. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As you mentioned, we are a very busy dealership, and weekend crowds can make it a bit more challenging for our staff. We apologize for the inconvenience you endured while waiting to complete your purchase transaction. Thank you for your patience and understanding.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 31, 2017
It's my second time buying a car from Off Lease Only. I particularly like the fact that they do no haggling. The price is the price. They don't nickel and dime you and you don't have to wheel and deal. I used to work for a dealership as a salesman so I know how it is. I cringe even thinking of myself on another side of the deal or having to deal with the sales desk back and forth. The first time, I bought an Infiniti which was financed and this time, I bought outright a Toyota Prius. Financing was easy but I think I could have gotten a little better rate even with my credit.
I live in Port Saint Lucie so it was about a good hour drive to the nearest Off Lease to me. They're in West Palm. I was looking at the same exact car at Miami but I guess whoever purchased it originally had the optional leather put into it and they were both the same price. Mine has cloth interior. If I would pay the same price, I'll go a little bit out of my way and get the same thing. I'll get one that has got a little bit more bells and whistles to it. I kind of thought about driving to Miami but the more I pondered on it, I was said I'm not doing that. So, I called the rep in West Palm out and he catered to me which was cool. I asked him if they still have the car and he actually went outside, came back, and said it is physically there.
I said that I'm an hour away and told the rep to don't make me drive an hour down and say that somebody bought it. He said that I got to promise that I'm going to be there in about an hour. And he also said, "Well, in good faith would you give me your driver's license just so you can get some stuff going?" I said, "Absolutely." We negotiated and met halfway. I had to show good faith. I got there and checked the car out, and it was beautiful. The rep also said that he had it detailed already. I was kind of skeptical and also, it was missing the shifter knob.
I told the guy in financing and he said, "Let me see what I could do for you." So he came back, and said that unfortunately, they couldn't take from Peter to pay Paul and that was the only one they have out there. It's a safety issue for me. We went to one of the managers and he didn't want to do anything for me. To me, that's kind of nickel and dime. Their prices have gotten a little bit different. With those couple of things, I'm not 100% satisfied but I'd still tell people to go to them to buy a car.
Dear Ivan,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re thankful for your repeat business, and we hope that you always feel like part of the family during your visits.
We’re sorry to hear about your disappointment regarding the shifter knob. You should be hearing from our Customer Service Manager, Jasline, shortly, to further discuss this matter with you. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 30, 2017
My auto mechanic told me about Off Lease Only and I made my first purchase from them about a month and a half ago. I like the clarity of the dealing. Everything was transparent so that’s what I liked most. In addition, I also compared the prices and I found that Off Lease prices are very reasonable.
Dear Jean,
On behalf of your friends at Off Lease Only in, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience and we hope you felt like part of the family during your visit. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 29, 2017
Off Lease Only had the car I was looking for with my mileage. I had the car financed and they set me up for a financial guy. And the process was very quick and easy. Their customer service was great. Their sales guy was quick and didn't push it around too much, and he just provided enough. The environment was terrible, though. They had loud rave techno music on and it was obnoxious.
Dear Thomas,
We’re pleased to hear that your car buying experience with our sales team was so quick and easy. We hope you felt like part of the family during your visit to our Palm Beach location.
We also appreciate your comments about the volume level and genre of music being played at this location. We will pass that information onto our customer service department and make them aware of your feedback. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. On behalf of your friends at Off Lease Only, we wish you many happy miles in your new 2015 Toyota Corolla!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 28, 2017
I needed a new car and someone told me about Off Lease Only. Their customer service was excellent but the communication was bad. I wasn't told the total price of the car. They told me that the car was marked $16,000. But when I called because I've wanted to pay it off, they told me that I owe $19,000 on the car. So, the interest was a little too high. I was under the impression that it was going to be maybe $1,000 for taxes, not like $4,000 for taxes, when they kept bragging that they don't charge dealer's fee.
I bought new cars before, and it wasn't so much. So in the end, Off Lease charges more than regular dealers do. I thought I was saving money when I went to them. And when I ended up going to the guidance doing the financing, the rep was so quick doing the transaction. But he was on the phone all the time, which I didn't like. And he never told me how much the car is going to be with taxes. He just asked me to sign papers. I've been there for six hours, and I was so tired that I was not looking at the papers before I signed them.
I've told them many times that I was financing the car, but I was paying it all off because I was getting my 401k money. If they would have told me that my best bet would be to go back to them when I get my money, I would have been way more satisfied. But they didn't tell me that even though I told them many times. And I went to a dealer before them that did tell me that. I won't go back. They just wanted to make a sale and didn't worry that I was going to get hit with all those taxes.
Dear Alicia,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that you’re now unhappy with your experience with our Palm Beach location. We really need to hear from you so we can go over your contract, in detail. We DO NOT charge dealer fees. We charge you the price of the car, tax and tag fees, and if you purchased an extended warranty, GAP insurance or any other products that would protect your investment, those would be applied to the total price as well. We want to make sure that you fully understand everything charged on your contract.
We can assure you that you did not pay more when you purchased your car at our Off Lease Only Palm Beach location. We would like the opportunity to explain to you, line by line on your contract, why this is true.You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 27, 2017
Off Lease Only had the cheaper price and the car I was looking at. It was a couple thousand dollars cheaper. I got the Infinity Q70 two months ago from them and had it financed. The interaction I had with their sales person wasn’t the best experience. When I first go buy a car, I had to trade in so they’re like, “I’m going to call your bank and get the prices and get the payoff amount on your car.” What he made me do was, “You call your bank and do that while I go help somebody else.” I was doing his job and I was wondering why. I don’t have to do that. I can go to somebody else and get them started but it’s understandable. I’d probably buy from Off Lease Only again but not the one that I went to. If you’re looking for a quality vehicle for a cheap price, then that’s the place to go. They have all types of vehicles and it depends on what you’re looking for, not just expensive cars.
Dear Alexander,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that you clearly did not get the level of service that the owners started this company to provide. Who was your sales person? We do get busy and we do our best to attend to each customer, but that was no excuse for having you do what your salesperson should have done. You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already, to get some more information from you so we can determine what we need to do to correct this problem and prevent it from happening again. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 24, 2017
My wife had an accident and the car was a total loss. So we needed a car and I got the Buick from Off Lease Only. It's the third car that I got from them. It's a nice car and a lot bigger than my previous one. The sales rep that I dealt with was very good. He was knowledgeable and courteous. It’s a very simple way to get a car and you don’t have to worry about getting the lowest price because you know that their price beats everybody else. Also, Off Lease has a lot of cars, and when my daughter needs a car, I will get a used car from there as well.
Dear Jack,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We wish you and your wife many happy miles in your new Buick - and we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Dec. 23, 2017
Recently, my wife was coming into the country, so I need a bigger car. I checked with different dealers because a friend of mine recommended me to another one, but I went with Off Lease Only because of how fast they help the customer and the variety of the cars they have. The sales rep was knowledgeable and he described everything to me. I financed a Ford Escape and it was easy. Everything was good.
Dear Walter,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with your sales specialist, and we hope you felt like part of the family during your visit to our Palm Beach location.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we wish you and your wife many happy miles in your new Ford Escape!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen
Reviewed Dec. 22, 2017
Buying a car is not easy. I bought a car from the Orlando office of Off Lease Only and two people got involved. The salesperson wasn’t qualified and didn’t have knowledge. When everything was completed, they had two days before I had to pick up the car and they promised me that they were going to clean it. I live in Boca Raton, 200 miles from Orlando, and I was not going to drive to Orlando just to clean my car. When I came out there on a weekend, I had my children with me and they had me waiting for two hours. I asked there where my car was and they said they forgot. Then they gave me a dirty car with stains. It was only washed outside, but not inside. So it was a poor experience and I wouldn't go back there.
But I liked the car so I bought another one from their Lake Worth office last October 18. I found the car online and the price was right. When I called, I told their manager that I was coming and he was there on the lot when I arrived. They also just cleaned the car because they just got it when I found it online. My experience with them was very nice and excellent. Everybody was so helpful and five people got involved so they could speed up the process. I financed it and their process was very good. I bought the car for my son and we love it. I was happy and I recommended them to some people who also bought cars.
Dear Tatiana,
We really appreciate you taking the time to reach out and share your comments and feelings about your experiences with our various locations. With over 1000 employees now we rely on your feedback for quality control.
We are sorry to hear that you clearly did not get the level of service the owners started this company to provide at our Orlando location. We really appreciate you giving us a second chance - and we're delighted that you were pleased with your purchase.
Your feedback is very important to us. We greatly appreciate your business and are thrilled that your car buying experience at our Lake Worth location was so positive. It's also encouraging to know that we've earned your recommendation.
The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only in Lake Worth, we wish you many happy miles in your new ride - and look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 21, 2017
Going with Off Lease Only was easier. I pretty much looked up my own car and then worked the stuff out, and I didn't get harassed. I got a 2015 Malibu and it's good so far. The sales people were friendly and outgoing, so they were good to me. I didn’t feel pushed into anything.
Dear Richard,
On behalf of your friends at Off Lease Only in Miami, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed shopping on our website and that the online features helped you find your car. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 20, 2017
My brother had purchased a car from Off Lease Only and he had a good experience, so I went there last October and checked it out. I went there to buy a Jag, and as I got in the car and test drove it, the car shut off on me twice. So, when I left Off Lease, I wasn’t going to come back. But the next day, my brother told me to go back and speak to them, so I went down there again and I found an Audi. They had a good selection and finding cars was simple. The sales reps were extremely busy, but the salesman I had was a good guy. He sold me one piece that he knew nothing about, but he was upfront and honest with me about it. When the Jag wouldn’t start, he didn’t try to give me an excuse, and I appreciated it.
I’d been driving BMWs for the last 15 years and the last one I had was a 7 series. When it broke, it broke. It was one of the real reasons I went to Off Lease, because of the warranty option. With the warranty that I got with Audi, I pay $100. If the engine blows, they’ll replace it and it will save me $12,000. I wish I had that with my BMW. The only thing I did not like was that when they were trying to get me approved, I got so many inquiries on my account which dropped my credit 80 points. But overall, my experience was good and I’m pleased with the car.
Dear Adrian,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over 1000 employees now, we rely heavily on your feedback for quality control.
We’re glad that your shopping experience with Mike (your sales specialist) was so pleasant, and that you are enjoying your new 2014 Audi A5.
We understand your concern over credit inquiries. Per the following statements from Experian’s website, we hope this will clear up some common misunderstandings. “When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. Each time your credit report is reviewed by a different lender, an inquiry will appear showing who accessed the report and for what purpose.
Experian lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history, but they will only be counted as one inquiry when calculating the score. Most Credit Scores Will Count Multiple Car Loan Inquiries As One.
Lenders know that multiple applications for a car loan within a short period of time indicate you are shopping for the best terms, not buying multiple cars. Scoring systems have been designed to reflect that reality.
Therefore, as long as the inquiries were all made within a certain period of time, usually 14 days but sometimes longer, they are counted as just one when calculating your score.
The practice of counting multiple auto loan inquiries as just one enables you to shop for the best rates and terms without hurting your credit scores.” I hope that information helps.
We want every customer to experience the true Off Lease Only experience that the owners started this company to provide, and would like to do our best to resolve any concerns you may have.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience.The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 19, 2017
I really wanted a Jeep Renegade, which is way better than my previous older car, and it was affordable on Off Lease. I financed it and they checked my credit while I waited outside. Then they told me the option with the bank if it was going to lend me the money. The salesperson was really good and straightforward. I already knew the car I wanted so I looked at it, drove it around and decided to get it. You should go there because it's cheap, fast, they show the cost as it is, and there's nothing in negotiation.
Dear Alfredo,
First and foremost, thank you for your business. We’re glad that you're very pleased with your new 2016 Jeep Renegade.Thanks also for your kind review on Off Lease Only and our sales team. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from. We look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 18, 2017
My husband and I have purchased a car from Off Lease Only before and we bought a 2014 Lexus most recently which was our second purchase from them. We had it financed and although working with the financing department was time-consuming because we waited which bank would give an approval, it was worth it. Both of the representatives I worked with were helpful and have great knowledge. Once I submitted everything online, I thought I could walk in and meet up with the sales rep, but unfortunately, he was out that day. So, I had to wait for a while and get another representative who then took care of me. I was shown the one that I was interested in, but we ran into some complications down the line, so I ended up getting another one that was similar to it. Off Lease Only secured me and I will definitely recommend them.
Dear Sheila,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with our team, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that your positive experience has earned us your recommendation. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your LOYAL business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 Lexus!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Dec. 17, 2017
For three years now, we've always bought cars from Off Lease Only and we already got about 11 cars from them. They have good, reasonable prices. We had bought an Infiniti, Hyundai, Toyota, Chevrolet, and the last one is a Kia. They were for my brothers, sisters, and cousin. We always my give my salesperson, Hamad, a call before we go over there. He knows his job, is great, and works with us. We financed some of the cars while some were paid in cash. However, the financing process is not good as they charged our entries and there were a lot of entries in the car so we paid cash.
Dear Jean,
First and foremost, we value you as a repeat customer and we appreciate your loyal business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoy your experience with Hamad, and we hope that you always feel like part of the family with every visit.We’re sorry to hear that you weren’t happy with your experience in Finance this time. You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already, to discuss your concerns and how we can make improvements in that area. In the event that he is unable to reach you, please contact him, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 16, 2017
Off Lease Only had no fees and they had good prices. My other car was breaking down so we needed a new one, and I bought a 2014 Hyundai Sonata Hybrid from them. I had it financed, and they showed me the application to a bunch of different lenders. And then they came out and said I had been approved, and we signed all the paperwork. Their salesperson was really nice, helpful, explained how everything works, and then showed me how to look for information on the computer if I needed more. He also showed me to the parking lot where I could go by myself and look at any car I wanted. And if I wanted something to be tested, I could let him know and then he’ll get the car ready for me. Off Lease Only's business model works. It’s easy to shop from them and they have good prices and cars. I recommended it to a friend and they got a car there, too.
Dear Yeszeniz,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered. Thank you for sharing this great review about our dealership.
It's also great to know that your positive experience has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your new 2014 Hyundai Sonata Hybrid - and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen
Reviewed Dec. 15, 2017
I bought a Lincoln from Off Lease Only and I liked their price. The sales representative was good. He was knowledgeable and able to answer my questions. I bought my Lincoln in cash. It was what I was looking for. It's a good ride. I would tell my friends that my experience with Off Lease was good.
Dear William,
First and foremost, thank you for your business. We’re glad that you're very pleased with the car you purchased. Thanks also for recommending Off Lease Only to your friend. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
Enjoy your Lincoln and we hope to see you again for the next one!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Dec. 14, 2017
Off Lease Only's price was worth it and they have a no pressure sales. They are trustworthy, too. I bought six cars from them before, and there were no games. I always go there knowing what I want. But the low miles and the car facts are really helpful. I purchased an Ultima recently and had it financed. And the process was great and the only issue was the interest rate of the finance but it’s okay. The sales representative was very informative and he knew what he was doing. I send people to Off Lease Only all the time, and I tell them that it's the best place to buy a car.
Dear Monte,
Thank you SO much for your LOYAL business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that you had another outstanding purchase experience with our team. We hope that you felt like part of the family during your visit.
It's also encouraging to know that your positive experiences have earned us your high recommendation. We couldn't ask for nicer feedback. Our satisfied customers continue to be our best advertisement. Thank you for choosing Off Lease Only as your #1 used car dealership.
We look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen
Reviewed Dec. 13, 2017
My daughter got hit by a drunk driver. They totaled that car, so we were looking for another car. We didn't want to get a brand new car because this is our third car in a matter of four years. So we got a two-year old car from Off Lease. It was a fairly nice car but the cost was really light. The staff at Off Lease were really good. But one thing I was really disappointed in, we had one car titled and tagged up here in Maryland and when we purchased the car, they guaranteed us that it could be tagged and titled in. We explained the situation to them that we're going to be getting a tag and title in Maryland and they said that all you have to do was go to a state police and get them verified in order to get the license. We found out that wasn't the case.
Basically, we had to take the vehicle up here in Maryland to get it licensed and inspected. They stirred us the wrong way but they guaranteed us that we wouldn't have to do that and we ended up having to do that. We ended up having to use the auto train to get our daughter up here and back because we wouldn't allow her to drive up by herself. She's young and we don't want her breaking down on the side of the highway in the middle of the night.
We did enjoy the experience with them but I was very, very disappointed with them providing us with the wrong information. It really ended up being a real hassle. They should be upfront and honest about everything. We would not have purchased the car down there in Florida if we would have known that we would have to take it all the way back up to Maryland.
Dear David,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you were pleased with the service of our sales staff. We apologize for the confusion involved with having your vehicle tagged and titled. You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already, to discuss the latest development regarding this issue. In the event John is unable to reach you, please contact him, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
Thank you for choosing Off Lease Only as your Used Car Destination. We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 12, 2017
I took someone to Off Lease Only and then I talked to a salesperson. My old car was beat up so I bought a new used one. I made sure the car I found was what I wanted and then I filled out the credit application for financing. They didn't tell me how much I needed to put down. I went in with a certain amount of money and I told them what I had and they agreed. Everything worked out good for me. Also, the salesperson wasn't pushy and the purchase experience felt good. They weren't trying to sale me on. Off Lease Only has good cars and others should go out there and check it out.
Dear Denise,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our sales team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Dec. 11, 2017
My coworker purchased a car from Off Lease Only and she recommended me to go over there because my car’s engine died. They don’t charge a dealer’s fee so I was going to save money if I went with their dealer. I also checked on Off Lease Only online and they had a 5-star review. Over 2,000 people posted that they are the best place to shop. Their salesperson was very knowledgeable. I had something in mind and he helped me somehow. I got a 2015 Jeep Patriot and I financed it. I had to wait for a bit for the financing process where they had to go through the manager and the seller. Then the manager sent me to the financing guy who asked me questions and it took a couple of hours before I was approved. Everybody was very nice and I’m very satisfied. Plus, I like my new car a lot. I save more gas with it and I like that it is more spacious. I would recommend Off Lease Only to other people.
Dear Veronica,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with with our team, and we hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends here at Off Lease Only, we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Dec. 10, 2017
Off Lease Only had a deal that I like. Their hospitality could be improved, though. There’s a program they go through. You drive, you look. They do a quote on your vehicle. You got the salesman, but he doesn’t really do anything. He clicks the mouse on the screen for you but you could do the same thing. He hooks you with the financing guy and then they’d go with a financing plan and then you’re out. They’re more of quantity, not quality.
Dear Eric,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. With over a thousand employees now we rely on your feedback for quality control.
It seems that you didn’t receive the level of service that the owners started this company to provide. We would like to discuss with you, in detail, exactly where we failed you. We do have a large volume of customers who visit our dealership. We do try to streamline the process to be able to attend to everyone and address their individual needs.
You should be hearing from our Customer Service Manager, Jasline, shortly, to further discuss your experience, so we can determine exactly where we failed you. If, for any reason, she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 9, 2017
I purchased a 2016 Ford Escape that I located on eBay offered by Off Lease. I contacted the 800 # and was connected to "Jay" a salesman who was to be my contact as it was an "out of state" purchase. I sent a cashier's check for the correct amount to the address provided by Jay. So far, so good. Contacted a trucking co. to pick up and return to NJ. Now the fun starts. No one, and I mean no one returns phone calls other than my salesperson Jay. He went in on his day off to make sure the vehicle was picked up by my trucker.
Vehicle arrives 2 days later with absolutely zippo paperwork. So now I had my car in NJ and absolutely no way to drive it as I had nothing required to register, tag and title it in NJ despite the fact that I had completed voluminous paperwork and returned it via FedEx. I called Patrick ** and Bill ** over a two day period nonstop and neither would return phone calls or e-mails. Finally received an e-mail from Patrick saying that my transaction had revealed a lot of "holes" in their out of state sales program and that they would send a 30 day temp tag and FL registration FedEx.
He did send it on a Friday for Mon delivery. Well ok to drive. 26 days later called the same two looking for the actual title to permanently register. Once again 2 days of phoning and emails went unanswered. Day 3 Patrick **, who is the Out of State Mgr. emailed that they could not locate the title in corp headquarters? Next day it was found and sent FedEx with a signature required, after I specifically emailed him to send it to my retired neighbor, it was sent to my house anyway. Bottom line, the Ford product is great and an excellent buy. The Off Lease communications are a JOKE, except for my salesman Jay. Buyer beware. You're dealing with Morons once it gets out of the salesman hands.
Dear Robert,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Jay.However, we are really sorry to hear that you clearly did not get the level of service throughout your purchase process that the owners started this company to provide.
We have recently made some changes concerning our Out of State sales. Whenever new policies are implemented, there is a learning curve involved. Unfortunately, the changes are not always immediate in effect. We realize how annoying it must have been for you and we apologize. Regardless, you certainly should have received a call back in a timely manner. The delay that you experienced is unacceptable and we can assure you that this matter will be addressed. We typically sell around 4,000 vehicles a month. When the volume is this high, things don’t always go as we’d like, and we might miss the mark occasionally. When we do, we like to have the opportunity to make things right and have a happy customer in the end. You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already to discuss your concerns and see what we can do to earn your trust and enable you to have the confidence to recommend us to your friends and family. In the event that John is unable to reach you, please contact him, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 9, 2017
I was Sold A 2017 Dodge Grand Voyager GT, as having a clean Carfax. I find out a week later, when I hear noise from the front end, it had been in an accident. I had it looked at by a body shop that works on Dodges and Fords, and its estimated $8000 dollars’ worth of damage. I have been in constant contact about repair or refunding my money, they are trying to stonewall me from doing either. Both my husband and I are senior citizens and he is retired military, and we should not be taken advantage of like this.
The cost of the van was $26408.91 and the payment was in check cash. The car was purchased on Nov 18th, 2017. They cash the check 3 days later. They were quick to cash the check, but slow to do any resolution about it. I tried several times to resolve this, I am now forced to go to the media or hire a consumer protection lawyer. I will make sure anyone I know, understand what kind of business practices they use. The cashier at Off Lease was Tony. The employee number is ** named Gary that sold the vehicle. The manager on duty at the time was Micheal **. The finance guys was ** is employee number Anthony **.
Dear Yvonne,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our North Lauderdale location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re really sorry to hear about the difficulties you’ve encountered after purchasing your car. We realize how frustrating it is to buy a car with a clean Carfax, only to discover that the vehicle had been in a previous accident. Unfortunately, sometimes information will show up on Carfax after the vehicle has been purchased at the auction, and after it has been sold. This is something that dealers have no control over. There have been times when the information doesn’t show up until months later. The information on Carfax is provided by insurance and police reports. Carfax and Autocheck are great tools to utilize when shopping for a car, but they’re not always 100% accurate. Neither Carfax nor Autocheck ever see or drive the vehicles they report on. But again, they do provide a good service when shopping for a car.
We’re happy to hear that our General Manager in North Lauderdale, Alan, has been working with you, in an attempt to resolve this issue. We hope you understand that we would never knowingly sell a car with a clean Carfax, having knowledge that it was in a previous accident. We do our conscientious best to let you know everything that we know about the vehicle we’re selling you. Unfortunately, there are some things that are out of our control. However, when disappointments do arise, we do our best to make things right and provide you with exceptional service. We believe in going the extra mile to insure that you are a customer who’s completely satisfied with your purchase. We want you to be confident in recommending us to your friends and family.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 9, 2017
I was curious about Off Lease Only and when I went online, they had the particular car I've been looking for, the Genesis G90. So I called them and since they still had the car, I went over there and took a look at it. I dealt with the Genesis dealer before, but this car was off lease and only had 800 miles on it, and because of that it was at a very desirable price. I took the car for a spin and was very satisfied so I purchased it the same day last September.
As good salesmen, they did all they could to make sure I left with the vehicle. They were very pleasant and accommodating. They’re not that knowledgeable about each individual automobile but they certainly were knowledgeable about the process and they made it easy. I paid cash so it wasn’t too difficult for them either. There was also a car fax available and the whole history of the car. It was a good experience for me.
When I saw my Genesis sales guy at the dealer, he said I would be sorry but of course he would say that because I didn’t buy from him. I had read a lot of negative things on Off Lease Only, but everything went very smoothly. If I came across a deal like this again, or if someone else were looking, I would recommend they look at Off Lease Only. I also had a Genesis before and it was very nice, but the quality wasn’t the same as the Mercedes car I had before that. But this car here, so far so good.
Dear Alfonso,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like Alex and our team delivered.
Thank you for sharing this great review about our dealership. It's also great to know that your positive experience has earned us your recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement!
On behalf of your friends at Off Lease Only, in Palm Beach, we look forward to serving you for years to come - and wish you many happy miles in your nearly new 2017 Genesis G90!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 8, 2017
My boyfriend found a Mercedes CLS 550 online and I bought it from Off Lease Only in October. Their salesperson was very responsive, professional and courteous. He’s been in touch and he just wished me a happy birthday. They did a nice job and I've recommended them to a couple of people. I told them that if they wanted to save money on a car and were looking for a particular one, Off Lease Only has a lot of different brands and options for good used cars.
Dear Jennifer,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We're thrilled to hear how that the features on our website helped your boyfriend find you a great vehicle. We will be sharing your feedback among our team.
Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish you many happy miles in your new Mercedes CLS 550!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 1, 2017
My current vehicle was getting older and I needed a new one. I went to five local dealerships, looked for about nine months and went to Off Lease Only three times before I actually bought something. I liked their price and their reps were very knowledgeable. I ended up getting a Dodge Charger last September and it’s better compared to my old vehicle. I love everything about it. It's exactly what I was looking for and I got exactly what I wanted. Their financing process was easy, too, and I wasn’t in their finance office for long. I was pleased with my experience and I would recommend Off Lease Only.
Dear Michelle,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only, in Orlando, we wish you safe travels in your new 2014 Dodge Charger - and we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen
Reviewed Nov. 27, 2017
I heard good things about Off Lease Only. I have two friends who bought a car with them. I tried them out and it was a good thing since my experience with them has been great. I went there and they helped me out with finding a nice car and everything that I needed. Their people answered my questions right away and I felt comfortable with them. I got a black BMW 328 and I'm happy with it. I paid my downpayment and had it financed so I presented all my documents that they requested, and it was easy. The whole process took six hours since I requested to change both tires on the front of the car because I realized that both of them were a little old. However, they only changed one since they deemed the other one as fine. They had to order the tire and I had to wait for it to come to the store. But I was prepared for it and it wasn't a big deal.
Dear Robson,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Yazmin and our team, and we hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that you came to us through the referral of some friends.We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 BMW 328XI S!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 26, 2017
My previous vehicle has too many miles on it already and since there's an Off Lease Only location right around my mom's neighborhood, I went with my brother and I took out a car there as soon as they opened. I purchased a 2014 Hyundai and I had it financed. Not only did the process went well and was very easy, the salesperson I dealt with was awesome. Her name is Maria and she helped me very well. Off Lease is great and the prices of their cars are beating everybody out there. I’ve also checked big and small dealers and there's nothing compared to them when it comes to miles and years of the cars. Everything is awesome. I have been telling a lot of my friends about them and they have gone over there. Yet it would also be great if they could open a branch out here in Fort Myers.
Dear Raul,
First and foremost, thank you for your business. We’re thrilled that you're pleased with the vehicle you purchased. Thanks also for recommending Off Lease Only and Maria to your friends. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. We appreciate your trust!
Regarding Off Lease Only opening up a dealership in Fort Myers, we've had other customers make the same suggestion. Of course that decision is totally up to the owners. I noticed you purchased your vehicle from the Miami location. If it helps, we do have a new location in Palm Beach County.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new 2014 Hyundai!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 25, 2017
I worked with Brandon and one of the Managers GM. You know who you are. Even though I didn’t get approved for Financing Off Lease Only and their professionals worked diligently to make it happened for me. I felt no pressure and they made me feel that all the decisions were up to me. Once I work on some things I will be returning to get one of their lovely vehicles which I appreciate them being upfront about each vehicle's history! Kenan I appreciate your help also! Great job you 3! Thank you!!?
Dear Dishon,
Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re delighted to hear how hard Brandon and the rest of the team worked to get you what you needed. We hope you felt like part of the family during your visit.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends here at Off Lease Only, we look forward to seeing you again soon!
Respectfully,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 25, 2017
We needed to go from manual transmission to an automatic transmission car for my wife. We went to a couple of other dealers and contacted about 20 different dealers looking for the right price. I like Off Lease's prices and that they have no hidden fees like dealer fees. We got a Chevy Cruze from them about two and a half months ago and we really love it. We were looking for something within a certain payment and it caught our eye. The car was financed and the process was really easy. We were pre-approved before going in and the finance part was done in 20 minutes. It’s just they didn’t have a way of getting in with the sales managers that finalize the paperwork which is about a two-hour wait because of the volume of people in there. The salesman was great. He came in on a day off to help us get the car we were interested in and he was really knowledgeable.
Dear Joseph,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with Luis, your sales specialist, was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
As you mentioned, Off Lease Only receives a high volume of business. We apologize for the inconvenience you encountered while waiting to complete your transaction. We are currently in the midst of expanding the facilities and upgrading our processes. Once it's completed, we'll be able to better accommodate the high volume of business we receive at the Orlando location. Thank you for your patience and understanding during this time.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We wish you and your wife many happy miles in your new 2016 Chevy Cruze - and we hope to see you for the next one!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen
Reviewed Nov. 23, 2017
My daughter's uncle lives in West Palm and he recommended Off Lease Only. I went to about seven dealerships and I ended up financing a vehicle from them because of their price, the great selection they had and the condition of the vehicle. Their staff was friendly and knowledgeable, too. I had Garret assigned to me and he was very helpful. I looked then I left and when I came back he was still available. He helped me go through the car facts and any questions that I or my nephew had, he was able to answer. But I didn't like that they automatically threw in a warranty without letting us know. If we didn't read it carefully, we'd get stuck with that. Other than that, I would use them again.
Dear Maxine,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We are delighted to hear that your vehicle purchase experience with our Team was so positive.
It's also encouraging to know that your Uncle referred you to us. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you safe miles in your new ride - and look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen
Reviewed Nov. 22, 2017
I haven’t had a reliable vehicle in 12 years or so, and I don’t like the haggling and dealing with the car salesman who is trying to sell me more than I can afford. We live right around the corner from an Off Lease location and I bought a Dodge Journey, an SUV, from them a month ago. They were very helpful and it was refreshing to have somebody help out. They sat me down with a gentleman and he compared rates, and then I got to show him proof of job and income and they worked out a good finance for me. The vehicle is way better than my previous one, which was a work truck. Now that I got my family, I couldn't use my truck as much as I like. The new vehicle is very good since I can take my kids around in it and I got all the stuff I need to take care of the vehicle with a lot of helpful information on it. I'm extremely happy in my very good experience with Off Lease.
Dear Jason,
Thank you for taking the time to write a review about your experience with Off Lease Only! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re happy to hear that you enjoyed your Off Lease Only experience with our team, and we hope you felt like part of the family during your visit to our Palm Beach location.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! We wish you many happy miles in your new 2015 Dodge Journey!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 22, 2017
My previous car was a 2001 and had about 160,000 miles on it. I never wanted to wait until it breaks down again, so I decided to get a new one. The prices on standard years at Off Lease Only are cheaper than most of the places so I went there and the sales rep knew his stuff, very efficient, and made it quick for me. I already knew what cars I wanted to look at so once I was there, I gave the rep a list of 3 cars I wanted to look at and he made sure they're all there. He took care of me and made sure anything I needed happened. I bought a 2014 Lincoln MKZ in cash and it works great, so I'm very happy.
However, Off Lease Only still owes me because I overpaid on the car by $50. They said it was going to be a month and I'm still waiting for my check back on that. Other than that, I had a wonderful experience at Off Lease Only where I didn't feel like I was trying to get sold. I got in there, they gave me the information, and I made the choice. They listened to what I wanted and they gave it to me, not what they wanted to give me.
Dear Ryan,
First and foremost, we value you as a customer and appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re delighted to hear that you enjoyed your experience with your salesperson, and we hope that you felt like part of the family during your visit.
We are concerned that you’ve waited as long as you have to receive your refund. You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already, to address this concern. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and getting that refund expedited for you. Enjoy your new car, and we hope to see you for the next one!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 21, 2017
I've been to a few dealerships. I was looking at Audis, Infinitis, and convertibles and Off Lease got the car that I wanted. I purchased an Infiniti G37 from Off Lease about six weeks ago. The sales rep was great and the whole process to get my car took about an hour. However, I was just a little disappointed that I was told that it had one area where it was painted, but it looks like a lot of areas were painted. Other than that, I love my G37 better than my old car and I'm very satisfied. Working with Off Lease was easy and affordable.
Dear Paul,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re thrilled to hear that you enjoyed your experience with your sales rep, and we hope you felt like part of the family during your visit.
We are concerned about your disappointment with the appearance of your car, particularly the paint. Did you bring this up to the General Manager? We really want you to be completely satisfied with your purchase, and to be able to confidently recommend us to your family and friends. You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already. We’re here to help, and we want to address any concerns you might have.
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can. Enjoy your new car and we hope to see you for the next one!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 20, 2017
I was increasing our fleet for business so I needed a new vehicle. I asked Florida Fine Cars to bring up two vehicles from Miami as I needed to see which one is better. But they gave me the runaround and told me that they can only do one car at a time. There's an Off Lease Only location down the street from us and they also had the same auctioned off U-Haul trucks. I inquired about a vehicle on Off Lease Only's website but they didn't know where the vehicle was.
I called Off Lease Only and their sales rep Martin took the ball and ran with it. He told me that he'd have the car ready and completely detailed, and that the stickers would be off. He found the vehicle, cleaned it up and made sure that it was on hold for me. I told them that I'd be there that day, which I was, and made it happen. Martin delivered and was very helpful. They made the process very quick and easy. I put down a large amount and am financing the rest. Their finance guy David explained everything and was very detailed. Off Lease Only is great and I had a great experience with them. They responded fast and I would go with them the next time I purchase another vehicle.
Dear Ellie,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with Martin and David, and we hope you felt like part of the family during your visit to our Palm Beach location.
It’s also great to know that your positive experience earned us your future business. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 20, 2017
My wife and I needed to get another vehicle because we only have one. A friend of mine bought her vehicle from Off Lease Only and I was sold when I went to check them up. I got a good deal for the 2014 Ford Edge I got a couple of months ago. I had it financed and the process of getting the vehicle was easy. Our dealer, Claudia, was very helpful and she did as much as she could so she was number one. Also, she’s the reason why I got the vehicle. It’s my first-time shopping with Off Lease Only and they were great. But, I still have some issue with the car and I got to go through the insurance company to figure out who’s going to take it, who’s going to do what and when to do. It’s been a hassle now. The guy that Off Lease referred to me was dragging his feet as I’ve called him few times and he told me that the insurance hasn't kicked in and it’s been after 30 days.
Dear Johnathan,
First and foremost, we value you as a customer and we appreciate your business. Thank you so much for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re thrilled to hear that you enjoyed your experience with Claudia, and we hope that you felt like part of the family during your visit.
Sorry to hear that you’re having a problem getting the help that you need regarding the issue with your car. You should have heard from our Customer Service Manager, Jasline, by now, to address this concern. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 19, 2017
I've had a couple of relatives who purchased cars from Off Lease Only. I've also seen quite a few billboard ads so I decided to give them a try. My previous car was already 18 years old so it was time for it to go. It was my first time to buy a car and it was awesome. I was greeted and then I was met by the salesman. They also fed me hotdogs and cheeseburgers, and that was an extra. Everybody was very friendly. I was greeted by everybody, even by the salesman who wasn't helping me. Even the security guys shook my hand and congratulated me. The vehicle I chose was perfect for the price and the make and model of the car. I had it financed and once they ran this credit, there was a series of finance institutions that came up. They chose one and it went right through.
Dear Ricky,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that Major and our Team helped make your first car buying experience an outstanding event! We hope that you felt like part of the family during your visit.
It's also encouraging to know that you came to us through the recommendation of some family members. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only in Palm Beach, we wish you many happy miles in your new 2015 Honda Accord!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 18, 2017
We bought a 2006 F-150 for my son from Off Lease Only years ago, and it was a great experience. We went down to Boca to buy it, and when I saw that they had a location in Orlando I thought it was great that’s why I went there. My son's truck had broken down twice and he wanted something more reliable. He has always wanted a new F-150 so that’s what we did.
I visited some dealerships in Jacksonville and we’ve known from experience that Jacksonville tends to have higher prices on trucks. It's not a great place to buy a truck but I looked anyway. And I was right. A lot of the prices were anywhere from $6,000 to $10,000 more. That’s why we liked Off Lease Only. We ended up financing and they had to run a credit check on me, get my score, etc. I had to call the night before and gotten pre-approved so that probably helped it along a little bit. We got a full warranty on the vehicle, too. We bought warranties before on vehicles, and this one we got was a really good deal. Both my salesperson and the finance guy were super nice. They were very helpful and very friendly. It was fun and I enjoyed buying at Off Lease Only.
My son thought that it was the coolest way to buy a car because they were super nice and were constantly asking if our experience was good. They also let us test drive the vehicle. My son loves his truck. We’ve even taken a family trip in it. It was great and it's huge. It was a really good experience with Off Lease Only and I’m gonna buy another car from there in a year. I want a Q5 and they keep those in stock. I’d definitely recommend them and I already have. They have a lot of BMWs and I have a family member who wants a new BMW.
Dear Monica,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are honored that you would make the trip all the way from Jacksonville just to do business with us - and we are thrilled that you enjoyed your sales experience with Walter. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish your son many happy miles in his nearly new 2017 Ford F_150 XL, and we look forward to serving you and your family for years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 17, 2017
I was looking for a van and I couldn’t find any nice used van in the area, so I went to Off Lease Only. Their sales staff was fine, but at the end, they were crooked. They told me the van doesn't have a ripped seat in the back. They should have at least disclosed it to me, but they kept the seat folded and they said that it was my job to inspect the vehicle. I took a ride and they went through the service. I paid thousands of dollars in cash and they should at least honor that. It probably wouldn’t cost them more than $100 the most and it will make their customer happy. It was super disappointing and I will not shop back from them or tell anybody about them.
Dear Harpal,
First and foremost, we value you as a customer and appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re really sorry to hear that your visit fell short of your expectations. It sounds like you didn’t receive the level of service that the owners started this company to provide. Who did you speak with to resolve the situation? Did you reach out to anyone in management? You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already, to further discuss this issue and see what can be done to remedy the situation. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 16, 2017
The Off Lease Only management in Miami was exceptionally great. The manager was very nice to me and the salesperson was exceptionally working with me when I went looking for a vehicle. They were very helpful and there was no pressure. They worked with us when we needed help, showed us what to do, and gave us good information about the car. And they were very professional too.
In some car dealerships, the car dealer is pursuing you the whole time and trying to get you to come in the office. But with Off Lease Only, they tell you where to go and what is good, they allow you to look around everything and if you see something you like, you contact the salesperson and they work with you from there. And we got confused about the cars and these people were very patient with us, and I really appreciated that. If I had to go get another vehicle in the near future, I would get it from Off Lease Only because everything is upfront and it makes the difference. I had a good experience with Off Lease Only and they made the best options.
Dear Maurice,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your shopping experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen
Reviewed Nov. 15, 2017
The vehicle that I had was not running and I needed a dependable vehicle to get back and forth to work. I visited about seven dealerships before I went to Off Lease. My parents bought a car and I don’t know what the name of the company was but it was the same type of situation like offlease.com. It was the same place. So, I said, “Well, let’s go down and see what they have.” Off Lease Only had a large selection and it wasn’t narrowed down to one price as they had it in all different ranges. I ended up buying a Buick Verano and had it financed.
My sales person was pretty awesome. I told him what I was looking for and he made some suggestions. While we went to look at the car that we purchased, he said, “Well, I know you want to look at that one, but we have others if you want to look. I’ll be happy to help you with that, just let me know.” And he was really good. Usually, when you get in there and you have a salesperson, they really don’t put a whole lot of thought into it. But he did and it took probably seven hours. The only negative thing is that there were so many people there that it took a long time to get through. My son is looking for a car for his girlfriend. We told him to go to Off Lease and maybe he’ll have a better time because he went to one dealer in Palm Beach and didn’t have too good of an experience there.
Dear Dawn,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with Robert, and we hope you felt like part of the family during your visit to our Palm Beach location. We're also honored to know that you've already recommended our dealership to your son. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
We apologize for any inconvenience you experienced while waiting to process your deal. We are still working on improving our processes to handle the large volume in our new location. We appreciate your patience.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Buick Verano!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 14, 2017
Off Lease Only has great price and great customer service. I purchased a Lexus CT 200 from them 2 years ago. It was totaled so I went back to them a month ago and got a Mercedes CLE. I paid in cash and their sales representative was great. He got enough information about the car that I was looking for and he helped me out during the whole process. I appreciate Off Lease Only.
Dear Kaue
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your purchase experience with Luis, your sales specialist. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish you safe travels in your new 2014 Mercedes-Benz, and look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 14, 2017
My vehicle got cuddled in the hurricane and I searched on the internet and looked for the same vehicle, a 2014 Acura TSX, that I previously owned. I could not find it in Orlando so I went online to Off Lease Only and was able to find one in West Palm so that's where I bought it. When I went online to search for the vehicle, a salesman called me back right away. They had all the details and the application had been taken. It worked out really well. Everything was great and I had a good experience with the salesman and the finance people. Customer service was fantastic and the vehicle was in a little bit better shape. But the only negative thing about it was I was trying to get the car re-financed and the dealership that I was looking to re-finance it said the vehicle had had some frame damage. I knew that it had been in an accident but no frame damage was reported to me.
They did not reveal that at the dealership so I looked over the car facts. The car seat is fine but there was never anything on the car facts report or on the auto check history that indicated that. I already had the car back home and had my previous financial institution do the auto check to refinance it. They were the ones that found the damage and denied refinance. Nothing has been resolved even though I've gotten the vehicle so I'm not happy that the damage wasn't revealed to me in the beginning. I called the sales person at Off Lease Only and he asked me if I was happy with the vehicle. He said to not worry about it if it's running good and it feels good, and they gave me a good financing rate not to even try to refinance it.
Dear Hyle,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
Sorry to hear about what happened to your car in the hurricane. We’re happy you were able to find a replacement, and that you enjoyed your experience with our sales team, and we hope that you felt like part of the family during your visit.
Carfax and Autocheck are two tools that prove to be effective when shopping for a vehicle. The information they offer is provided by insurance companies and police reports. Neither Carfax nor Autocheck ever see or drive the vehicles they report on. Unfortunately, sometimes information will be added to Carfax long after the vehicle has been sold. “Frame Damage” is a very misleading term, partly because cars are now built with unibody rather than frame construction. Another misleading term that is used is “structural damage”. Typically, when "structural damage" is reported by the seller, and the seller is the auction, this is a common remark found on both Autocheck and Carfax because anytime the Auction discovers any type of damage on a vehicle, and they don't know the exact cause or extent of the damage, they report it as "structural damage" to cover all limits of their liability.
We share with you everything we know about the vehicle you want to buy. We never attempt to hide any information. We also encourage every customer to take their vehicle of choice for a third party inspection prior to purchasing it. For additional peace of mind, extended service agreements are available up to 10 years and/or unlimited miles from your date of purchase.
You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already, to address your concerns. In the event that John is unable to reach you, please contact him, toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
Enjoy your new car and we hope to see you for the next one!
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 13, 2017
I purchased a car from Off Lease only before. This time I bought a Honda CRV. The people at Off Lease Only were great. It took me two hours total. They helped me find exactly what I was looking for and I was very targeted so it was helpful. It’s the best way to buy a car around here unless you buy it from an individual. Prices are low and they have lots of different selection and the process is quick.
Dear Chris,
Thank you for your business and kind review on Off Lease Only! It’s great to hear that your car buying experience with our sales team earned us a 5-star rating! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We wish you many happy miles in your nearly new Honda CRV!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 13, 2017
I wanted to add a car and had been looking for a cool one for the last couple of years before I started my business. I kept seeing how cheap the cars were on Car Guru's and Auto Trailer so I did my homework. Eventually, the right one came in from Off Lease Only and I got a BMW M5 which is my third car. I had to snag it because they don't keep stuff on their lots for too long. It was tough to get the advice or help that I needed to get the car and their sales reps could care less whether they sold it or not. They need to make the interaction more personal and not like buying a cheeseburger. I would have pushed a little harder to get it sold and I would help as much as I could, but I didn't feel like I got that from them.
Other than that, everything was great. The process was quick, easy and I did not feel pressured. It was also cheap compared to what the same models were going for in the area. I financed it and it was a headache. It took three days and a bit longer than I wanted since I’m self-employed and the banks wanted income statements because it's an expensive car. I had to go through all my financial statements and prove my income. But the issue was at the banks and not with Off Lease. Overall, I got the car that I wanted and I would go back for another deal. It's not the smoothest process, but if you're willing to do what it takes to get a good deal, you will, and if you find the right deal, it works.
Dear Stephen,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re glad that you found the car you wanted.
However, we’re concerned that you didn’t get the level of service that the owners started this company to provide. We do our best to provide a low pressure approach to our customers. We hope that wasn’t mistaken for an attitude of not caring and not providing the information that the customer needs to make their decision. You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already, to discuss this matter with you. We take your comments seriously and are always moving to make improvements where necessary. Most adjustments we make in the process are due to feedback we receive from our customers. We would like to get more details from you. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 12, 2017
An employee of Off Lease from that particular branch we purchased from is a very good long-time friend of my wife’s. We were looking for a vehicle at the time and she recommended the company to us. From the moment that we showed up at their store, everything was great. The way we were greeted and the attention that we received were excellent. They allowed us to breathe and do our own shopping and they weren’t pushy at all. As a matter of fact, many sales reps introduced themselves to us and each and every one told us that they would let us look around but if there was anything that we saw out there or if we needed any help, we could reach out to any one of them. They also came by occasionally and asked us if we had any questions for them.
We looked at four vehicles that day then my wife had to leave to work and I left with her to drop her off at work. But I eventually came back later that afternoon and had the same experience to find the right vehicle for me at the right price. Out of hundreds of vehicles that they had there on the lot, I thought only a handful of them might have been slightly overpriced. Other than that, well over 98% of the vehicles there had a very affordable price and they had a great deal on many of the vehicles. Everything was also offered, from the car facts to every bit of information that I could possibly ask on the vehicle. There were no hassles and no hesitation.
We financed and considering how busy they were that day, the process was relatively quick. They were very helpful and answered all of my questions. They really went above and beyond to make sure that we were happy and satisfied with our vehicle. They made sure that I test drove it and that if I needed a second test drive, I could do so. They were very cordial, extremely professional and very kind. It really was a great shopping experience and I enjoyed it quite a bit. I would recommended them to anybody
Dear Ray,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you and your wife for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen
Reviewed Nov. 12, 2017
My wife and I were looking for a vehicle so I was hitting up everybody, AutoNation, Off Lease Only, and the dealerships to try and find out what our best options were. I found one car and my wife found a different one, so we had two cars that we liked and we went to check them out. We went to AutoNation first. We spent some time there and then we didn’t like what they’re offering to buy back our car, for a trade-in value. Looking at our options, we weren’t completely sold on the vehicle either because we were looking at a Chevy Traverse and we need to have third row seating for our kids.
So, my wife and I kept looking and she saw a Buick at Off Lease that she liked. We checked them out and we were very happy with what they offered for a trade-in. We were very happy with the Buick itself and we just went ahead and pulled the trigger. We had the nicest experience with their salespeople. They were swamped and were busy. And our sales associate was doing some heavy multitasking over there. Her name was Yenny and she was very helpful. She was on our side, and we can definitely tell that she was a people person. We spent about three and a half hours there in total, and we walked over to the car. We had to go late at night for a 7:30 appointment and we left at 11:00. I was pretty impressed with everyone.
There was one part of the purchasing process though that I didn't like. In fact, I’m still a little perturbed about it. Basically, when you get to sign for the car and you start doing the paperwork, we find out our financing options. And then they were asking if we want a warranty so we chose that. We also chose their anti-theft coverage. But one option that we weren’t offered to choose from was some kind of a protectant that they put in the interior. And it was a $700 charge. So I asked them why it is not included in the price of the vehicle if they automatically put it on.
But at that point, everything else was in order and they had already done the procedure as far as adding the protective cover. Although I wasn't thrilled at that, at that point, I couldn't decline it. Other than that, since we financed our vehicle, we were very happy with the financing officer. He was fantastic and I was definitely impressed. Overall, I had a great experience. The people at Off Lease know what they're doing. We got to look at the car and we got to test drive it. They processed the paperwork and the financing application and everything went pretty quickly. I was very happy.
Dear Steve,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with Yenny, and we hope that you felt like part of the family during your visit.
We’re so sorry to hear about how the part of the process involving the protective cover went for you. You should be hearing from our Customer Service Manager, Erodita, shortly, if you haven’t already, to further discuss the matter. We really want you to be completely satisfied with the entire process. When you’re not, we want to determine what can be done to make things right.
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concern.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 11, 2017
I was going with Off Lease to see if I can get a better deal because they were pre-approved. It kept me from having to go to 100 other people who don't have a coverage struggling to get pre-approved. The service was great but they only gave me one key and it caused me a headache. I got a Mercedes Benz and it's not a regular car. The key would cost about $600 to $700 to purchase and program it. I'm a little infuriated and I don't understand how one can turn in a car without a key and the company that's selling the cars back to customers don't want to give the discounts for those keys.
Off Lease people are great and I will probably come back. They offered me the guy's information about who can cut keys but there was a glitch about it that I don't know if they were aware of or not. This guy cut keys for newer model cars. He’s going to do anything for you. That's bad because that kind of high-end car could come with two keys or they could give the $700 discount that it's going to cost them to get that key. I pay for a high-end car like a Mercedes. I can see if I got a ordinary car off the street that you can go get another key down at Walmart. This is a Mercedes Benz. Everything to this car costs money.
My husband said we got the car but it's a different thing for females. I went ahead and got the car through the pressure of my husband but I don't like it. I don't pay $40,000 some for a car that I would only get one key. Off Lease treated me much better than Mercedes Benz of Miami, though. They had nice cars and the car seemed to be what was on their site. But they should update their site a little bit quicker. One car I was looking for wasn't there. Mercedes tried to ship me with another Mercedes and when I was trying to work things out, they didn't do it. So I would definitely refer nobody to Mercedez Benz of Miami but I would send someone to Off Lease.
Dear Rose,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that you’re unhappy with your car. Often, when we purchase the vehicles from the auto manufacturer’s auctions, they come with only one key. Our vehicle prices are already deeply discounted, and we don’t charge any dealer fees to cover the cost of having extra keys being made. Providing additional keys would drive up the price of the vehicles. Most dealerships would charge you above their cost for providing an additional key. How much did you save when you purchased your Mercedes?
We’ve found that most of our customers appreciate our pricing and prefer to know what they’re paying for and how much they’re paying for it when it comes to any additional items being added to a vehicle. We always direct our customers to our vendors, where they pay the same as we would for any additional parts for the vehicle.
You should be hearing from our Customer Service Manager, shortly, if you haven’t already, to address your concerns. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.We look forward to speaking with you and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 10, 2017
Offlease had the best prices around. My daughter turned 16 and we bought her a 2014 Hyundai Sonata from them about two months ago. The process took about two hours and was pretty simple. I just filled out the financing and they said, "Drive away." It was done very quickly. Everybody was very nice. Right from the salesperson, to who showed us the car, to who did the financing. I recommend Off Lease all the time and it was a good deal.
Dear John,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with Jamal and our sales team was so positive, and that it's an experience you'd recommend to your friends and family.
Thank you for choosing Off Lease Only in Palm Beach. We wish your daughter many happy miles in her new 2014 Hyundai Sonata, and we look forward to serving you and your family for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen
Reviewed Nov. 10, 2017
I bought a Sonata about two months ago from Off Lease Only. A family member works there. I financed the car and everything went smooth. The sales rep was very knowledgeable even with the ins and outs of the vehicle that I was asking her about. She didn't force me into anything. She got the deal done and the price was very reasonable. I would recommend Off Lease. I actually took someone to get a car last month from them.
Dear Cynthia,
Thank you for your business and kind review on Off Lease Only in West Palm Beach! It’s great to hear that your car buying experience with Stephanie earned us a 5-star rating! It’s also great to know that it’s an experience you’d recommend to others. We couldn't ask for nicer feedback and thank you for taking the time to share it.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 9, 2017
The Off Lease Only prices were very competitive and it was the easiest car buying experience I've ever had. I walked in and they didn't have a million salesman jumping down my throat. They let me walk around, see what they have and when I wanted to talk to someone, they were there to talk to. The salesperson was great and nice! He answered all my questions and figured out different questions that I had. If he couldn't answer it right away, he would look up a lot of different stuff about the car for me. I bought a Ford Escape, which I financed, and it's amazing. They have a huge quantity of vehicles to choose from and I will consider buying from them again. It was a very satisfying car buying experience with Off Lease Only. I got what I wanted within the price that I wanted, and I'm very happy.
Dear Colleen,
On behalf of your friends at Off Lease Only in we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jamal (your salesperson). We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Thank you for your business and for choosing Off Lease Only as your used car destination. We wish you many happy miles in your new 2014 Ford Escape!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen
Reviewed Nov. 9, 2017
I originally bought a car from Off Lease Only but my friend borrowed my car and totaled it. I got a credit card, came back to Off Lease Only and got an Audi which I financed. The sales rep helped me get the car I wanted but we had a couple of problems in getting the loan. I have good credit but I didn’t have too much credit history since I'm only 20. Off Lease Only worked with me and even told me to go find another place that can give me a lower interest rate. But I went with the bank they financed me with. The people at Off Lease Only were really good and their customer service was amazing. They were nice and they helped me understand everything I needed to do. I would recommend Off Lease Only to anyone else.
Dear Shivani,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with our sales team, and we hope you felt like part of the family during your visit. It’s also great to know that it’s an experience you’d recommend to others as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 Audi A4 !
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 8, 2017
My other car was just toasted out. I've heard Off Lease Only from my brother, who got his car there in Orlando last year. My parents were very satisfied with the deals and the car selection that they had so I chose them too. Their salesperson was very friendly and attentive. He had multiple customers at once, so he was always on time the best he could be, and he did a great job. He was very prepared and was able to answer all of my questions. So I got my car over a month ago and I financed it. Overall, I was very satisfied with Off Lease Only and I’m very happy I got a new car.
Dear Kyle,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with Luis, and we hope you felt like part of the family during your visit to our Orlando location.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Hyundai Sonata!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 8, 2017
My family just moved and we were looking for a family car together. We looked around and tried to do price checking and found better prices at Off Lease Only. It was our first time shopping there and we had a pleasant time. The salesperson we worked with was friendly, caring and nice. He helped us out throughout the whole purchasing and insurance process. We paid for the car, a Pathfinder 2015, in full. This car is a lot better than my previous car.
Dear Leo,
We’re thrilled to hear that Justin was able to make your first Off Lease Only, car buying, experience so pleasurable. We hope you felt like part of the family during your visit to our Palm Beach location.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Nissan Pathfinder!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 7, 2017
My next door neighbor had bought a car from Off Lease Only and gave a great referral. He said they called him two weeks later and asked how he was doing with the car, and then they called him again a month later. On the other hand, I never got any call from the guy who sold me the car after the fact. He was an older guy and he was old school so he might not be into that kind of follow up but I was expecting a call and never got one. When it’s a referral, everybody is doing the same thing because you don’t know what’s going to touch one customer or another one. So if everybody’s doing the same thing then everybody gets the same treatment across the board.
Other than that, they really treated me well and it was fantastic. I went over there to buy a Honda but they couldn’t find it on the lot. I guess it had been sold and I had to start over. I liked my aunt’s Trailblazer when I drove it but of course, they didn’t have that because it’s old. They had several of the Equinox and I drove one of those and fell in love with it. I had three Kias before that and I’ll never go back. In essence, I bought a new car because the Equinox had 10,000 miles on it. In my lifetime, this is the seventh brand new car I bought and it’s by far, the best experience I’ve ever had. I’ve already recommended Off Lease Only to everybody I know.
Dear Steve,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with our sales team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as a public recommendation on Consumer Affairs. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new Chevy Equinox!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 6, 2017
We financed a Jeep with Off Lease Only. The process was fairly simple. However, it took a long time since there were too many people and not enough staff. My interactions with their rep were very pleasant. They were spread too thin but he did his best.
Dear Tamyra,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re delighted to hear that Valentine helped make your car buying experience a pleasant event. We hope you felt like part of the family during your visit to our Orlando location.
We apologize for the extensive wait. We are currently in the midst of expanding the facilities and upgrading our processes. Once it's completed, we'll be able to better accommodate the high volume of business we receive. Thank you for your patience and understanding during this time.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Jeep Cherokee!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 5, 2017
I'm about to have a baby so I needed a new car and I was looking for a minivan, but it's expensive everywhere else. My sister referred me to Off Lease Only. I looked online and found the one that we were looking for. We called them up, we went over to their place, and everybody was great so we went ahead and got the car on the same day. Andrei, our sales representative, met up with us and he brought us over and we told him that we just had one car in mind and we've already found it. He went out and got it for us, then he let us do the test drive. Then he had me do the pre-approval process and it went well. I had to leave since I needed to get my checkbook. They waited for me, which I appreciated. We had the car financed and their financing guys were great and they got me in and out fairly quickly.
My boyfriend, who was with us, was not even in the market for a new car, but he got so excited and said he is going to go to them when it's time to get something out of his truck. It was a wonderful experience. It was the first time that I ever bought a car on my own as an adult, so I was nervous, but they walked me through everything. We'll definitely recommend them.
Dear Stephanie,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are so delighted to hear that Andres and our staff helped make your first independent car buying experience such a memorable event! We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 4, 2017
My husband purchased a vehicle from Off Lease Only prior. My car was stolen and totaled and I needed a new vehicle. I saw a couple of cars online that I liked and I went with BMW which was nicer than my previous vehicle and had it financed through Off Lease. I purchased a different BMW initially and then a couple days back, brought it back and got a second one. My first finance experience with them was great as they laid out all the options for me. But the second time that I brought the vehicle back, they kind of made some assumptions upfront instead of presenting all of my finance opportunities to meet. I had two different experiences with two different people because the person that I worked with initially went on a cruise.
Off Lease Only's sales team does a really good job of not pressuring anyone to do anything but I had two experiences with the finance department. I put down money for the initial vehicle that I purchased, but the vehicle that I have traded in or switched it out for was more money. Off Lease Only assumed that I wasn't going to put down additional money but, if they asked me, I would have done so. They made some assumptions about me based on what I did with the previous purchase when they should have still presented all of the offers and made the person who's purchasing the vehicle determined. We ended up calling the company that I financed through afterward.
Also, I didn't buy an extended warranty with the company because I wanted to shop around. I called Off Lease Only back to get pricing for the warranty and it's been a month that I've had the vehicle. I have already made the first payment and no one has called me back yet, so I bought an extended warranty from another third-party company. Those are some areas of opportunity and they did everything well except for those few things. Overall, it was a really good experience with Off Lease Only and they have a lot of really good selections. I like the process where you tell them what you want to go test drive and they get the car for you. It's very crazy in there so be prepared to be there all day.
Dear Tricia,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you’re pleased with our no-pressure approach. We hope that you’ve always felt like a part of the family during your visits.We’re very sorry to hear about the assumptions, based on your previous purchase, that were made during your more recent purchase process. We will address our Finance team regarding this issue. We apologize that no one got back to you in a timely manner regarding your service contract. This is unacceptable and will be something that we will also be addressing. Thank you for bringing these matters to our attention. We appreciate your input. You should be hearing from our Customer Service Manager, John, shortly, if you haven’t already.
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 4, 2017
I purchased a car from Off Lease Only in Lake Worth last November. I believe that my car was not thoroughly inspected for safety before it was sold to me because I had to replace all the tires, rotors, and brakes shortly after the sale among other things in a short period. I have owned a Lexus before without such an inconvenience. That is unacceptable.
Dear Christina,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear that you’re unhappy with your car. How many miles were on your car when you had to replace the tires, rotors, and brakes? These are all items that, as part of a vehicle’s maintenance, are required to be replaced at certain mileage intervals. Other than maintenance requirements, how has your car been? We’re happy to answer any questions or concerns you might have. Our Customer Service Manager, Jasline, has attempted to reach you to address your concerns. We’re here to help!
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Nov. 3, 2017
My father had purchased a vehicle the week before and he told me that Off Lease Only has a simple process. They let you get a good test drive and nobody hassles you while you're walking around. It was a great experience overall. The day before I went there, I was looking around a little bit. I've seen their prices are a lot less than everybody else's.
I got a Chevrolet Impala which is way better and about 13 years newer than my old car. It was a smooth ride and a quick buy. I financed it and they did the pre-approval online. They let me know the estimate of what I would be paying and I was pretty comfortable with the numbers. The salesperson did an amazing job. As a matter of fact, I got thirsty a few times and he got me something to drink. It was probably because we had to wait a little bit for the bank to finish up doing what they had to do. He kept giving me the details of what was going on. He was good with people and he knew how to talk to me. Off Lease Only could use a bigger building though. They have a big car lot but they have a small building. That's my only the negative part.
Dear Daniel,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that your salesperson did an amazing job providing you with everything you needed, and we hope you felt like part of the family during your visit to our Orlando location.
Thank you for sharing your comments and feeling regarding the size of our facilities. We are currently in the midst of expanding the facilities and upgrading our processes. Once it's completed, we'll be able to better accommodate the high volume of business we receive. Thank you for your patience and understanding during this time.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Chevrolet Impala!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 2, 2017
I totaled my car and needed a new one. A lot of people said they got ripped off at CarMax, so I decide to go somewhere else. My co-worker told me about Off Lease Only and that's where I purchased a 2014 Altima. I financed it and the process was pretty good. I live far away from the dealership so I did most of the things over the phone and their rep helped me. He was also friendly. Once everything was set, I took a train up there and drove home with the car.
Dear Carlos,
We can’t thank you enough for traveling a far distance just to do business with us. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with Alex, your sales specialist, and we hope you felt like part of the family during your visit.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for your business and for choosing Off Lease Only in Palm Beach! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 Nissan Altima!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Nov. 1, 2017
I didn’t have a car in New York so I needed a new vehicle when I moved from there. I visited a few auto dealers and the day I went to Off Lease, I liked the car but the only reason I bought it from there was the salesman. Usually, salesmen are sleazy, try to hide stuff and trick you into it and they’re one kind of people that I really hate. I actually looked into buying something online to avoid them, but the salesman at Off Lease was honest and I liked that. He told me that the car had a little accident before and he didn’t try to hide it or sell it. He told me to test drive the car and see if I like it, so I felt like I was given a little freedom rather than shoving it into my throat. I also thought his being upfront should be rewarded, so I bought the car which is a Mazda 2014. The battery was also good and I was really satisfied.
Dear Azharul,
First and foremost, thank you for your business. We’re glad that Fidel, your sales specialist, impressed you so much and was able to provide you with everything you needed. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new 2014 Mazda6!
On behalf of your friends at Off Lease Only in Orlando, we wish you safe travels, and look forward to working with you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen
Reviewed Oct. 31, 2017
I wanted to see what's going on and learn something about Off Lease so I went over there, walked around, asked permission to go in the back and looked for the car that I wanted to buy for my dad. The salesperson was nice and good to deal since I was treated right. I financed the car in my name and the process was very good and easy. We also had to wait for the bank but the purchase was done right on time and everything was good. I purchased three months ago and we called the bank and already paid one month but I don't get the ticket to pay every month. Still, I'd like to go back over there and get another one like that car for myself this time.
Dear Juan,
Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with our team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as your future business. We couldn't be happier.
On behalf of your friends at Off Lease Only, we wish your father many happy miles in his new ride!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 31, 2017
Off Lease Only had a bigger catalogue than most of the ones that I saw and their prices were also better. Also, the customer service was great. I got a Honda Accord 2014 and more recently the Honda Accord 2016 in the same year. I financed them, but I did put down some cash in my first vehicle and I set up financing on the other one. The salesperson was really helpful. He took his promise to help me out again and again. I came for another car originally, but he really took the time to show me around and helped me with my financing. The financing process was pretty easy and they took care of everything and walked me through the whole thing. Everything went up pretty smoothly and I will recommend them.
Dear Pakow,
Thank you so much for your LOYAL business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only in Miami, we wish you safe travels in your 2016 Honda Accord - and we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen
Reviewed Oct. 30, 2017
My friends in the car business told me about Off Lease Only and they have the best price. I purchased a Lexus 350 RX with financing which went fine. Off Lease Only and the interactions I had with their sales people were great.
Dear Johnny,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with Jamah, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2014 Lexus RX 350!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 29, 2017
My mother purchased a car from Off Lease Only and when I needed a vehicle, I also went to them. I chose them for their prices, their location and their selection. I have looked online a lot before but it was my first time to physically go to their location. Their salesperson was very helpful but I didn't get a vehicle.
Dear Patrice,
Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales specialist, and we hope you felt like part of the family during your first visit.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends here at Off Lease Only, we look forward to seeing you again soon!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 29, 2017
I have a habit of getting rid of the vehicle every two years and trading it off for another car that's two years younger than the new ones to avoid the first year depreciation. So, I'm always driving a two-year-old, three-year-old car. I was originally looking for an A8 from Audi and Off Lease only had a whole host of them. I went through and found two of them that I liked and I wanted to get them inspected before buying. However, both of them failed the inspection. They had been previously wrecked and the alignment was way out of whack. It was impossible to bring the alignment back into manufacturer's specifications without putting them on a frame machine which is about a $5,000 expense. So I told the guy that I was dealing with to let me know if they have a good car that's either a BMW 750, an Audi A8, or Mercedes S500.
A few months went by and the guy called me and told me that they got a 750 that I might be interested in. So I went and looked at it. Then I had it put on the alignment machine and had an inspector to inspect it, and it came back in flying colors. It's a great car, so I bought it. Off Lease Only should have known if any car they have has been in a wreck and if it is aligned correctly before they offer it on sale. It's easy to look and say that a car is beautiful, shiny, smells good and goes fast, but it doesn't mean that it didn't have problems. They should double check those type of vehicles because most buyers are going to pay $80,000 for a car and they expect that they're going to have it tested beforehand.
Other than that, the salesperson was really great. He went out of his way and I can call him anytime on the weekend or in the evenings. He got the deal done in no time and he followed up excellently. I had an issue after I got the car. It came with a bar 2016, but it came with manuals for 2009 and a 2012 of the same model but no manuals for 2016. He said that he gave me everything that they had, but he followed up on it and found that they did have the manuals for 2016 for that particular car and he sent them to me. I would buy another car from them.
Dear Larry,
First and foremost, we really appreciate you doing business with us all the way from Austin, Texas, and we’re honored to have you as a customer. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Out of State department. With over a thousand employees now, we rely heavily on your feedback for quality control. We apologize for the delay with our response. We just became aware of your review on Consumer Affairs.
We’re sorry to hear about the experience you had with your first two inspections. We really do our conscientious best at screening the vehicles we buy. However, we always encourage our customers to get a third party inspection done before purchasing their vehicle of choice. Because we have about a thousand new vehicles coming in each week and about that many going out weekly as well, it’s not possible to catch every problem on every vehicle, as much as we’d like to. We do a safety inspection on each vehicle before they are offered for sale, but a safety inspection doesn’t catch other problems that might be existent on the vehicle. When we do discover an issue with a vehicle, we do address it immediately and take care of it. It is highly unusual that you happened to catch two in a row with similar problems. We do rely on Carfax and Autocheck as useful tools, though they're not 100% accurate 100% of the time. Information can pop up on Carfax months after we’ve purchased the vehicle from the auction. We do share everything that we know about a car with the customer.
Unfortunately, we don’t always know everything there is to know about every vehicle we have, but what we do know, we don’t hide.We are thankful for your input and will be giving it consideration, particularly regarding the high end vehicles, especially since you encountered two of them.
You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to further discuss this matter with you. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen
Reviewed Oct. 28, 2017
My old car was not as dependable as I needed it for my wife and kids. I got a nice Honda CR-V from Off Lease through financing. I went with them because of their price. The sales reps were friendly, nice and easy to work with. It took me a day of shopping online and I had to get my banks but my experience with Off Lease was very good and super easy.
Dear Tony,
On behalf of your friends at Off Lease Only, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our sales specialists. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish you and your family many happy miles in your nearly new Honda CR-V!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 27, 2017
My previous vehicle was totaled in a wreck so I needed a new one. We bought vehicles from Off Lease Only in the past. And I know the cars that they get are reliable, and the staff was not pushy which I like compared to other dealers. Most importantly, their prices are better than the others. I knew from the get-go I was going with Off Lease Only. I tried another place and when I went over there, the price that was advertised online was not the price that I was expecting after taxes and everything. Off Lease Only is spot on, there are no dealer fees and I know a ballpark of what I’m going to be paying.
I bought a Nissan Maxima, and it does its job. I had it financed and the process was okay. They gave me a paper of 15 banks I could do financing with. But they should tell others that a lot of cars from Off Lease Only are involved in car accidents, which is why they sell them at lower prices. I originally went in there with a state of mind that I’ve got 15 banks to choose from. But then in actuality, there are only about four banks that deal with cars that have been involved in accidents.
We’ve always used the salesperson that we’ve been using for years. But he was out of town and he referred us to somebody else. And he was as good and friendly as my original rep, and he was very helpful, too. There was another car that I was looking at but when you put the window down, it sounds like it was grinding against something in the metal. And I told him about it. And then he looked at it and he told me straight up, which is what I liked, that I shouldn’t buy it because it is going to give issues in the future and I am not going to be satisfied. I know there are people pushing to just sell the car because that’s how they’re going to get some money, but he helped me out and it worked down to my favor.
Overall, it was a great experience. Off Lease Only is a good company. They know what they’re doing and they’re expanding and branching. They’re definitely reputable, and I always look for them. They’re the first choice so when I see people who are looking for cars or interested in cars, I always tell them to check out Off Lease.
Reviewed Oct. 26, 2017
I just moved back to Florida again so I needed a car for a while. I went to three dealerships but they weren’t in my price range, and I wasn’t looking to spending too much because I was going to upgrade to a pickup anyway. I was going to sell it in a few months and I could still get back the same price I bought it for. I wouldn’t rent a car and lose money. I was looking to buy a car, and a friend put me on to a guy whom he knew and worked at Off Lease Only. He contacted me, emailed me some pictures of the car I was interested in and I went there the following day. I bought a 2015 Hyundai Accent right out and had a seamless transaction. Their prices were low and I might buy a pickup from them if they have what I want and at a good price, too. It’s also very good in terms of quality and cleanliness. The salesman was also fortunately Jamaican just like me and we both knew each other's family. I had a positive experience overall.
Dear Bradley,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with Roan was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only in Palm Beach, we look forward to your next visit!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen
Reviewed Oct. 25, 2017
I know a few people who bought cars from Off Lease Only and they also had the car I wanted. I compared prices and options and the Off Lease Only website is really helpful in getting the vehicle history and information about the car. Most of their stock is cars that have been into auction. So, the only thing you have to be careful is to make sure that you're buying a car that you're fully aware of the history as far as accident, mileage, and ownership. There are a lot of cars that are from rental companies. So, they have cars that have quite a few extra miles on them. They have also cars that have been to major accidents. So, you definitely have to get to know the car that you're buying to make sure something that you know what you're getting yourself into. Other than that, they were pretty good in the disclosure of information. Other than paying attention of what you're buying from them, they did their job to get what it's advertised for.
I’m totally satisfied with my purchase and the car running great. I bought a 2016 Mazda CX-5 and it was a perfect fit for what I wanted which was a car that has already some depreciation on it but wasn't too old. The buying process was quick. I traded in my other car and I financed some of the amount of the new one. I knew what I was going to pay and negotiated which bank would approve the interest rate that I wanted because I couldn't get the best rate possible due to my credit. But I found the rate to be fair.
Dear Eduardo,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our sales team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only, in Orlando, we wish you many happy miles in your new 2016 Mazda CX-5.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen
Reviewed Oct. 24, 2017
My brother said a lot of his co-workers have gotten vehicles from Off Lease Only and they got good deals so I took his word for it. I went on their website, checked the car that I wanted and by the time I got there, I had the VIN number. The sales rep was very clear-cut about everything and he set the expectations very well. And then the staff and the financial managers are great. The only thing that I was concerned about was that my APR rating was different from what the bank has versus with my agreement. Other than that, I will recommend it to everybody. It's all about doing the research and being prepared and you're good to go. Have your documentations, proof of employment and pay stubs, etc. on hand to try to get in and out as quickly as possible. They're busy and they have a lot of traffic, and if you have a lot of people in your store that means you're doing something right.
Dear Princetta,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with Yariandy and our sales team, and we hope you felt like part of the family during your visit to our Miami location.
We also appreciate you mentioning your concerns regarding your APR rating. Were you given an explanation as to why there was a difference? We certainly don't want any misunderstandings left unresolved, so if you have any lingering questions about it, please reach out to our Customer Service Manager Erodita, toll free, at 1-855-994-6396. We would like the opportunity to make sure everything is right. You can also reach us at customerservice@offleaseonly.com.
The owners, Mark and Eileen, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Kia Optima!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen
Reviewed Oct. 23, 2017
I drove to the lot of Off Lease Only, looking for a car for my eldest son. I have bought two cars from them and went with them for the savings. The salespeople were knowledgeable and supportive. I had my purchase financed and that process was great and done in no time. My experience with Off Lease Only was awesome.
Dear Dermoth,
Thank you so much for your LOYAL business!! Your feedback is very important to us. We greatly appreciate your business and are happy that you had another car buying experience with our team We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners - Mark and Eileen
Reviewed Oct. 22, 2017
I love dealing with Off Lease. When my wife bought her Lincoln there, I figured they got awesome selection and great cars of every price range, and they are awesome to deal with. It was the first time that we went there and that was great because we didn't have to go to the dealership. One can walk around the lot and if they don’t have a selection, they can sit in any kind of car they want to do a test drive. Off Lease got every brand, every car, every model lined up. I got an X3 and I love it. The price is unbelievable, too. I told them what I was looking for and instead of taking half a day, I was out in less than three hours. I worked with the salesman on the phone so that kind of helped. Then the finance guy was also incredible because he helped me with the warranty to keep the price of the car where I wanted it. He was able to split it out as I didn’t need all the coverage for all the seats, etc. I just needed the mechanical stuff.
Dear Matthew,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of Off Lease Only, we wish you and your wife safe travels and look forward to serving you both for years to come!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen
Reviewed Oct. 20, 2017
A person in my office told me about Off Lease Only, so I went and bought a Mercedes GLK 250, then I traded that one back into them and got a Mercedes GL 350 which is a bigger one. The sales guys were awesome and were not pushy at all. But when I bought my new car, there was an oil leak. I only have seven days to give it back to them and they couldn't schedule me to fix it at their repair shop for 14 days. Then I noticed that there was some kind of suspect work done on the oil pan itself. So I just took it to my guy to fix it right and paid for it. But at least I got the car that I wanted for the price I wanted.
Dear Benjamin,
First and foremost, we appreciate you as a loyal customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re sorry that the time frame didn’t work out for returning it or having it fixed. We would like to get more information from you regarding exactly what was wrong with the car. You should be hearing from our Customer Service Manager, Jasline, shortly, if you haven’t already. In the event that she is unable to reach you, please contact her, toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 19, 2017
I had bought a car from Off Lease Only several years ago and made a second purchase two months ago. I bought an Infiniti Q50 and paid for it in cash. The salespersons were very good, very polite and easy to deal with.
Dear Frank,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
On behalf of your friends at Off Lease Only, we wish you many happy miles in your nearly new Infinite Q50 !
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners - Mark and Eileen
Reviewed Oct. 17, 2017
Two months ago, we got a 2014 Chevy Captiva from Off Lease Only. It was our first time shopping there. My daughter got her license so we needed a vehicle. We also visited other dealerships, mostly online, and went with Off Lease Only in the end because of their price. They were also excellent compared with others and we were very happy with their service. We found a couple of cars online we wanted to test drive and then we called them. They had the cars ready for us because we’re a couple of hours away. We drove them and we found the one and then we went to get it checked out by a mechanic. Over the weekend, we came back and we bought it. The process was very easy, especially that the guy was super nice and had the cars ready for us. I’ve already recommended them to two friends.
Dear Lisa.
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with our team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as a public recommendation on Consumer Affairs. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish your daughter many happy miles in her new 2014 Chevy Captiva!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 16, 2017
I had gotten in a wreck and totaled my previous vehicle but I never liked my old car so I was looking to buy a new vehicle, though not so soon. Off Lease Only seemed to be a little bit more professional and a lot less pushy when it came to pretty much anything. They gave me some really good advice with impartiality and they were the best of all the other three I went to. I purchased a Ford Fiesta a month ago and I like it better. I financed it through USAA and luckily, they work with USAA a lot so it was a very smooth process from the start to finish. The process of me buying the vehicle got interrupted with Hurricane Irma and even with that being the case, it was still a really smooth process. Everything was as good as it could be.
Dear Dustin,
First and foremost, thank you for your business. We’re glad that Off Lease Only impressed you so much and was able to provide you with everything you needed. We appreciate your choosing our dealership as we recognize that you had many different dealers to choose from, and we hope that you enjoy your nearly new Ford Fiesta. We wish you safe travels and we look forward to working with you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 15, 2017
My sister and brother-in-law bought so many cars from Off Lease Only and they told me not to look into other companies. My previous car was eaten by an 18-wheeler so I bought a Jeep Renegade from Off Lease Only. We financed and then we made a big payment. Now, we're paying the bumper-to-bumper thing. But I haven't got the bill yet. I'm hoping that they refigure the numbers so it won't be as much. I drove far to get there but they sell cars very quickly.
I also had a wonderful interaction with their sales rep but he needs to learn not to keep asking people over and over again to do a survey or go on to the different sites and say something. But he was just so excited. He was very knowledgeable as well as everybody at the front desk. The people at the front desk who greet you are as important as anybody else that works there. They are all so beautiful, wonderful and helpful. They're the ones that pull you in and let you know, "Okay we care, we really care."
I even heard them saying that if we were affected by the hurricane, if your neighbor's tree fell on your car or you just need a cool place to sit or have a cup of coffee, to come over there. There isn't a friendlier place. It reminds me of Saturn back in the day. My husband was comparing cars with CarMax and their cars were better priced and the people were much more knowledgeable. We did have to come back but the couple of times I was there, I was watching and it was the quickest purchase in many ways that I've ever made on a vehicle. I love Off Lease Only.
Dear Sharon,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
We also appreciate your input regarding how persistent our sales agents are about the surveys. We do expect the sales staff to request reviews from our customers because that’s how we are able to determine when someone is doing an excellent job and how we discover if there is an area that needs improvement. It’s always good to know when someone is doing an excellent job, but it’s also just as important to know when someone is not. It also lets us know when a customer has an issue that needs our care and attention.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends here at Off Lease Only, we look forward to assisting you in any way we can to enjoy your new Jeep Renegade!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 14, 2017
I like the fact that the salesperson wasn't on top of us at Off Lease Only, but he guided us where to start. He told us what types of cars we would find in which parking lots, to feel free and walk through it and to take a picture of the ID, then also to let him know if we had any questions. I ended up finding the car I wanted myself and I bought a 2014 Hyundai Sonata that's really nice despite the fact it’s already going to be three years. It’s already thin and had low miles. Financing was simple as well. It was a pleasurable experience overall and I was very satisfied.
Dear Elizabeth,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so pleasant. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Hyundai Sonata - and we look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 13, 2017
After dealing with two different places, Subaru's prices were outrageous for their cars at 150,000 miles while Off Lease Only had no gimmicks. So we went and looked. We got there and it was a great atmosphere. The guy that helped us out was absolutely phenomenal. He went above and beyond, very helpful, especially with me being disabled. He was working with us the night before he talked to us. He told us to be there early first thing, and we went through the cars. The first car wasn't right. The guy wasn't pressing and even when we had to wait for the car, he would still pop in and make sure we are okay, and ask if we needed anything. It took 45 minutes for them to find the one car because it had just come in.
Then all of a sudden, there's the car, a 2014 Toyota Corolla LE with ECO and it's in perfect shape, inside and out. It had a little under 34,000 miles, I was like, "There it is." There was no haggling, we were done and the price was what it was. It was a great experience. My son's been driving it now for three weeks, and we love the car. It had one stain in the interior, and it's on the inside of the seat but you can't even see it. Then we found a big dent. It was so high up and it was dirty when we saw it. I figured that if we didn’t see it, then nobody else is going to see it. Everybody who we dealt with was friendly. This was the first time I've ever not had to deal with all the hoopla, so I'd definitely use them again.
Dear Kristin,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only in Orlando, we wish you many happy miles in your new 2014 Toyota Corolla LE!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 12, 2017
My father was looking for a vehicle that would be suitable for me. When he took me to Off Lease Only and showed me a certain vehicle, it had a good price for me. The sales rep, who was outstanding and wonderful, asked us if we wanted to try the car out. I tried it out and fell in love with it. It drives and brakes smoothly, its blinkers and headlights work, plus the AC works as well. We leased the car out and it took three hours to get it. I was satisfied with everything and I'm glad for my father because of Off Lease. I would recommend them to my friends.
Dear Sandra,
We are thrilled to hear how pleased you are with your recent purchase from Off Lease Only. We hope you felt like part of the family during your visit.
Sometimes there's a misconception that we sell and lease cars (because of the Off Lease Only name), but that's not true. We buy cars that come off leases and then sell them for thousands less than other used car dealerships.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new ride, and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 11, 2017
I was looking for my first car and a guy at my job had bought a car from Off Lease Only, and two of his friends had too. Plus, Off Lease had really good prices. Bought a 2015 Hyundai Elantra and I love it. I just put cash down and now I'm paying money. Off Lease did the best that they could with my situation. Whenever I went in, my credit was on hold and I did not know that it was on hold. I was under the impression that I wasn’t going to be getting a car that day and so my credit was off.
They had told me that they were going to hold the vehicle for the weekend, but it was Friday and it could take three business days for my credit to not be on hold. So I had to call a bunch of different credit bureaus. I was there all day long just trying to get everything figured out. But in the end, we did get it figured out. They helped me and everybody was really nice about it. I had wanted to cry and they were calming me down, letting me know that they were going to hold the car for me. It was really busy, but I like the people there. The guy who helped me get everything figured out was really cool. I had wanted to go get the car checked out before I bought it and the guy who was helping me previously ditched me. So he stepped in and made the process of getting the car a lot quicker than if I would have had to wait for the other guy to come back.
Dear Kyla,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with Scott and our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only in Orlando, we wish you safe travels in your new 2015 Hyundai Elantra!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 10, 2017
I liked the variety that Off Lease Only had and their prices. And also, the set up is pretty straightforward. You come in, check the car out in the lot, then they get down to it. They don't waste too much time. I love the Volkswagen Tiguan that I got. It was definitely an upgrade for me. I had it financed and they took care of everything for me. All I had to do was sign the papers and wait a little bit. My sales guy was awesome. He helped make it seem like time wasn't really going by. He was friendly and straightforward to me, so it was a good environment. He knew exactly what the bank would tell him and he gave me my options and then he gave me my time to figure it out. It was a short but fun experience and I was happy that I got what I wanted.
Dear Nino,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marcos. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
On behalf of your friends at Off Lease Only, we wish you safe travels your new 2014 Volkswagen Tiguan!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 9, 2017
I got into an accident and my car was totaled so I had to purchase a new vehicle. Off Lease Only sent me their price and their selection that was incredible. I figured I don't have to go to 1,000 different places to look for one vehicle since I can just go to one place and have a lot of options. I then bought a Nissan Altima 2014 from them last August in cash. I had a Maxima before, so this new one isn't that much. It's the same sedan, but at that moment, I had to get one a little more affordable. Still, it's good and I'm satisfied. The salesman that I dealt with was a nice man. He held the vehicle for me because my debit card wasn't approving that much money at a time. I had to go to the bank the next morning. It was a hassle and he was very patient. My experience with Off Lease Only has been good. It was busy but it was worth it. I've been trying to recommend them to as many people as I can.
Dear Maribel,
First and foremost, we are sorry to hear about your car getting totaled. We hope that you were not hurt much. Thank you for trusting us to help get you back on track with a new ride.
We're glad that our team was able to provide you with everything you needed and that you are happy with your new 2014 Nissan Altima. Our number one goal is to have everyone walk away 100% satisfied and your feedback is key in helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only in Orlando, we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 8, 2017
We deal with Off Lease Only all the time. They are very professional, quick and uncomplicated. We check prices all the time and they are less expensive and very reputable. There’s no haggling. They give you a price for your trade-in, if you like it, take it. Once you're done, you leave and I'm fine with that. The last one we bought from them had 120,000 miles on it, so we decided to trade it in and get another one. We bought a 2016 Lincoln MKS and it’s just as good as the other one. This is the third car we bought from them.
We did a lot of studying and reading before we purchase, so we knew what we wanted, and we knew the price range that they were in. We feel very comfortable dealing with them. We financed it and we have very good credit, so it wasn’t a big deal. I gave them $5,000 down, they got us an interest of 4.2% for six years and an additional 25,000 miles on the warranty and that’s included in the financing. It was straightforward.
Everybody was very courteous and knowledgeable. You go in and meet with several different people. You have to go in there and know what you're doing and know what you want to buy. They’ll try to sell you anything in the finance agreement. They’ll try to sell you the lock if you lose your key and a leather upholstery protection if you have damage to the interior of the car. I don’t buy that stuff, and I tell them that right upfront. I want the car and that’s it. The receptionist asks you a car you're interested in and she tells you they're in the lot out back. You go and look at them. Everything is unlocked, you can go in, look at the interior, find the one you want and come back. They get the keys and bring out whichever you want. And then once you decide what car you want, they take you to the finance guy.
It's an easy process but you have to do your homework before you go. I went online and read all the complaints first. I always go to the bad news first and what people have to say. Everybody says they went there because they can get financing but once they get there, they can’t. The company can't finance if they have bad credit, they want to blame the dealer. You got to have your ducks in a row and as long as you know what you're doing, what you want and what the price range of the vehicle is, then you're okay. No problem.
Dear Francine,
Thank you so much for your LOYAL business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 7, 2017
I like that Off Lease Only has a lot of different cars. The salesman was also very good and he answered all my questions. A year ago, I bought my car from Off Lease Only and I paid cash but on the second time, I financed. It surprised me because it was easy. I've had a good experience with them and right now, I’m interested to go again because my husband needs a new car. He also wants financing but I don’t know if he’s going to be able to do it.
Dear ……
First and foremost, thank you for your LOYAL business. We’re glad that our sales team made your car buying experience so easy and was able to provide you with everything you needed. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new ride. We look forward to working with you and your husband for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 6, 2017
The prices at Off Lease Only seemed to be very fair and they have a huge area there to go wander around if you don’t know what you’re looking for. But I knew what I was looking for and the salesperson was right there to help me. I was trading in a Ford F-150 pick-up truck for a Mustang Convertible so I went to that particular area where they had those vehicles and I was very happy with it. The salesperson was very nice and very helpful. I’d met with him one day then I came back the next week and actually bought the vehicle. I also financed with them which took a little while but that was more of an insurance problem than anything else. We got everything worked out and it went well. The vehicle is running great and I’m very satisfied. I have recommended Off Lease Only and would again.
Dear Ronald,
On behalf of your friends at Off Lease Only, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our sales team. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 5, 2017
I liked the prices of Off Lease Only and I didn’t have a vehicle, so I bought a Honda Acura from them last March. The salesperson was super nice and pretty good. He got me a car and it was financed. That was my first time purchasing a vehicle and it was a great experience.
Dear Rochelle,
Thank you for writing a review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, we wish you safe travels in your nearly new vehicle - and we look forward to serving you for years to come!.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 4, 2017
My mom bought a car from Off Lease Only, she got a good deal on her car and then she recommended me there and I got a good deal on it too. I was in the market for a Dodge Ram 2016. I checked out a Dodge dealership in Tampa and then while I was at the dealership, my mom called me up and found the same truck that I was looking for, for a lot lower at Off Lease. I had it financed and they helped me out with that. The process was fast and a little smooth. The salesperson was a bit quick. I guess he got a lot of going on. But other than that, he was great. He got the truck off and let me test drive it. I had a pretty good experience all around. I would recommend them to a friend. They were pretty good.
Dear Tommie,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you found the car you wanted, for thousands less, at Off Lease Only! We hope you felt like part of the family during your visit to our Orlando location. It’s also great to know that it’s an experience you’d recommend to your friends as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Dodge Ram!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 3, 2017
I was shopping for a better vehicle that's in the market and I heard that Off Lease Only has really quality cars at a very reasonable price, very streamlined process, and not a whole bunch of gimmicks. The Audi A3 I had financed was very, very nice. The process was very seamless and straightforward. They worked with me to find the best deal that worked for me. It was one of the best experiences that I've had and this is not the first car that I've purchased. The salesperson was very good. I traveled from a different city to get down there and they were nice enough to hold the car for me just to make sure that what I picked out was good. A guy was in the dealership wanted that car but they held it for me. I appreciate their professionalism and it was a good car buying experience. I was satisfied and I'd recommend them to other people.
Dear Brandon,
We can’t thank you enough for making the trip all the way from Tallahassee just to do business with us. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our team, and we hope you felt like part of the family during your visit to our Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.Thank you for your business and for choosing Off Lease Only as your used car destination!
On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2015 Audi A3!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 2, 2017
I wanted a car down in Florida. I had gone to other auto dealers but Off Lease Only had a better selection. I liked that you don't have to pay the dealer fees. I bought a 2016 Chevy Equinox 2 months ago and it's a lot better than my previous vehicle which was a convertible so I have a lot more room. The process was extremely easy, much better than when you go to a regular car dealership. When I came in, they told me how they line up the cars. You go out, you look the car, if you find a car you like, you take a picture of the VIN or the little numbers on the front. You come back in, they let you test drive it and if you want it, they send you the finance people. The experience was very pleasant.
Dear Deborah,
Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our team and we hope you felt like part of the family during your visit.Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends here at Off Lease Only, we wish you many happy miles in your new 2016 Chevy Equinox!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 1, 2017
My daughter went to different places, found Off Lease and bought a car from them two months ago. She had a good experience and told us about them. When I got in an accident and the car I had was totaled, Off Lease was very welcoming and everything I needed was there. Plus, they tried to help me. I was hopeful I can get my car from them and the sales rep, Maria, was really great. I got a Sonata a month ago and financed it. My experience was great.
Dear Deborah,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with Marian was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as a public recommendation on Google. We couldn't be happier. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new Sonata!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 30, 2017
My current vehicle had aged and it was time to change. I hate dealerships and I dealt with Off Lease Only because they don’t haggle, the price is what they are and with them, I know what I'm getting. I financed my new vehicle with Off Lease and they went online and researched different banks. I have great credit and they gave me the best rates that I could get. I bought a Lexus which happened to be what I thought I’d like although I went to look at another vehicle. I had to look and do some research online before I went there or else, the process will take even longer. I also got Off Lease’s extended warranty that covers the whole car for the length of our loan and I left there signing all of that. When I went to Off Lease, they took my car to trade in, gave me a decent trade-in amount for it, and I left feeling tired but satisfied.
The place was very busy but I got great attention from the salesman and he was phenomenal. It took us a long time and I was there from 2:00 until 10:30 at night, but that is the process. He gave me the heads up for that so I braced myself. The whole salesman thing with other dealership really bothers me but I didn’t feel that way there with Off Lease. Their salesman was one of the best ones there and he made sure that I had everything I needed so it was a very easy process in buying a car. At one point, I was really hungry and he gave me lunch out of his lunchbox. That was really positive attention, unlike when with other dealerships where they’d send me into that room with the finance person and my stomach sinks while they’re crunching numbers.
I would recommend Off Lease Only to others but people should know what they’re doing when they go there or they will have a poor experience. There were lots of people there and I’ve never seen anything like it my whole life. But I left in a car that I’ve always dreamt of having. It was clean and beautiful and I got a really good deal on it.
Dear Jennifer,
On behalf of your friends at Off Lease Only in Orlando, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Sam. We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
We wish you safe travels in your new 2015 Lexus RX 350!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 29, 2017
I recently relocated to the Miami area and I needed a car to get around so I had no choice but to purchase. The initial advertised price and the salesperson being very accommodating was the deciding factor for me to go with Off Lease Only. I bought an old Camaro from them. I needed something not to draw a lot of attention, something that was practical and so far it helps fit the profile that I need it for. The salesperson, Luca is a young, aggressive guy so he made it happen. He had a lot of potential and was a good guy. What happens is that a lot of people that work in the sales industry, sometimes they can see the potential of prospective customers so what they do is they sometimes treat everyone like a cookie cutter situation. But he was able to see and realize that I’m a volume buyer so he was able to pick up that I have the potential of when the time is right, doing even volume business with them.
The general manager came out and he was like, “Hey! We’re gonna sell this guy this car.” Because he must see some potential. I'm gonna need to make another purchase and I'm gonna purchase a more luxurious car next time. I should be able to do a purchase within the next two weeks. I have the potential of buying 10 cars a month if it saves me from going to the auction if a system is in place. So if from the Miami dealership something could be created where I could come in and buy volume, then that would be awesome.
Dear Julian,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new ride - and we look forward to seeing you again soon!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 28, 2017
My daughter's friend had a great experience with Off Lease. He told us about it so we went ahead and received the same wonderful experience. The time I walked through the door, the reception was much friendlier and more receptive that it made me want to buy a car there. It was very good. I was very pleased with them. I've been to Car Credit, CarMax, Toyota and Nissan dealership but Off Lease was no comparison to them. I walked in there at 11:00 and left around 3:00 or 4:00. I would not leave there without getting a car. I was not worried about the time and they were being patient with me so I was very appreciative.
We knew what we wanted when we first walked through the door. The selection they have online is exactly the same once you go to the car lot. That’s very rare. I got exactly the car that we went there for. It’s been a month now since I got the Kia Optima 2015 and I financed it. With my credit, I had to get a cosigner. The process went very well and I was pleased with the finance company. The finance supervisor and his attendants were very friendly and helpful, and they gave an offer that I could not refuse. I recommended them to my nephew and he bought a car the same day also. He went there and got a 2017 Chevrolet Cruiser. He was happy.
Dear Ruth,
Thank you SO much for your business and for the awesome Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with our team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a 5-star rating as well as a public recommendation on Consumer Affairs. The highest compliment our customers can give is the referral of their friends and family. Thank you for your trust!
On behalf of your friends at Off Lease Only, we wish you many happy miles in your new 2015 Kia Optima!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 27, 2017
I went to Off Lease Only here in West Palm and they’re amazing. As soon as I walked in there, everything was organized and the employees were very helpful and knowledgeable. I’m a manager where I work at and I know customer service is number one. The people at Off Lease Only do a phenomenal job of dealing with customers, communicating, knowing what they’re talking about, getting people in and out, and staying on top of banks to see if people have been approved or not. I got my first vehicle from CarMax in 2013 and right now, I’m financing a car through them. But ever since I went to Off Lease Only, I totally regretted going to CarMax. I gave CarMax about $12,000 already which I could’ve given to Off Lease. I wish I would have known about Off Lease because they deal with so many different things. How the guys at Off Lease go about things are way better than how CarMax does.
My next car purchase will be through Off Lease probably in March next year and I went there to see what I would get approved for. But because I still owe money on the vehicle through CarMax, I either had to put what I still owe them based upon my credit as well or just pay the car off. My goal is to pay this car off, which is about $4,000 left on the car in March. I was going to trade it and the equity in the car is very low at $200 so I plan to keep the car because I’ve always wanted two cars, and I will put money down at Off Lease. I still want to get a car at Off Lease no matter what. The guys there are outstanding, and overall, the process was fast and less complicated.
Dear Jamari,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your positive experience with our team as earned us your future business. We couldn't be happier!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We look forward to seeing you again.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 26, 2017
My old car was falling apart and had high miles on it. Since I have two kids I needed a safer vehicle so I bought a 2015 Chevy Equinox from Off Lease a month ago and had it financed. I had an amazing car salesman, Rob. He’s the best car salesperson I've ever dealt with. For him it was all about me and how I felt. The way he presented himself, from walking through the door, looking at the cars, to dealing with him and dealing with everybody else, was a great experience.
They weren't able to get me the Equinox that I originally wanted, which was $4,000 more. But they told me that if I could come up with $4,000, they could get me in a car. Rob ended up calling me and asked if I was interested in the car that was $4,000 cheaper and if I could go look at it. If I liked the car, then he could try to get me in that one. That was what he did and then GM approved me for my loan. All the loan guys were super nice and they helped me out. Overall, my experience with Off Lease Only was amazing and I loved it. I will definitely purchase my next car through them.
Dear Katherine,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review.
We are also pleased to hear that your experience with Rob was so pleasant, and that your positive experience has earned us your loyal business. We couldn't ask for nicer feedback!
Thank you for choosing Off Lease Only in Palm Beach. We wish you many happy miles in your new 2015 Chevrolet Equinox, and we look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 25, 2017
My ex-wife took back our vehicle and left me without one. I liked the affordability, reliability and good service that Off Lease Only offered and I purchased my car from them two months ago. The salesperson was very quick to help me, made sure I got all my needs taken care of and made sure that I was happy. He even touched base after I made my purchase. I also applied to get the vehicle financed and waited to get it approved. It went smoothly and they took care of everything. The finance manager had all the information to help me out and made sure that I got the best deal possible. I was with him for a few hours and he took care of me. It was phenomenal all in all.
Dear Aaron,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your purchase experience with our sales team was so phenomenal. Your business means a lot to us. Thank you for choosing Off Lease Only in Orlando. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 24, 2017
I liked Off Lease Only's prices. It was overwhelming when I went to them initially because I expected that they're a regular dealership, but there was a lot going on and a lot of people. It was kind of rushed in the end, but for the most part, my experience was positive. There was good correspondence to my questions and my needs were met. I had to tour around several times at Off Lease on other vehicles and I settled on a Ford Expedition. It’s the epiphany of America. It's good for the family. I've got four kids, and it is very convenient for pulling a travel trailer. We had it financed with someone else. And the process was hard because I had a low rate through the Credit Union, and I had to temporarily go through Off Lease at a higher rate and refinance. It was stressful to wait until we’re all situated.
Dear Paul,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that your questions were answered and that your needs were met, and we hope that you felt like part of the family during your visit.We would like to discuss your experience with you in further detail, so we can better understand what made you feel rushed at the end. You should be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already. In the event that Melissa is unable to reach you, please contact her, toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
We do work with some credit unions. If your particular credit union is not one of our preferred lenders, the quickest way to take delivery of your vehicle is to go ahead and do a contract. As you discovered, you are able to refinance with your own credit union, if you choose. This is not set up to be an inconvenience, but rather a convenience, so you can take delivery of your car right away.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 23, 2017
I was looking to replace one of my cars and when I would go up to the Off Lease Only website, they always had a good selection of cars especially what I was looking for and their prices were better than anywhere else that we’d seen. I made contact with the salesperson, he called me back, gave me some tips, like I had to get there early on a Saturday because it’s very busy. I got there early and we got everything worked out. I bought a Volkswagen Passat which was a lot newer than my old vehicle. I had it financed, which was an easy process. We had to go through a round of putting in a bunch of extra stuff that I didn’t necessarily want but they worked it out fast. I'm happy with my Off Lease Only experience.
Dear Eric,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We wish you many happy miles in your new Volkswagen Passat, and we look forward to working with you for years to come.
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 21, 2017
The prices of Off Lease were great and a couple of other people had good experience with them. I checked them out when I had been online looking at things, so I knew it was a good deal. The process went pretty smoothly. I ended up refinancing right away because they didn't deal with my bank where I could get a better interest rate. That was a little inconvenient, but overall, I’m happy with them. I had to cancel my Gap and I felt like I was getting the runaround, but hopefully, I got it taken care of. However, I haven't heard back from them whether that return went through yet. That was a little frustrating, but other than that, they ended up helping me in the end. They were pretty good and I would recommend them.
Dear Eileen,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re glad to hear that you’re happy with our prices and enjoyed the process. We hope that you felt like part of the family during your visit.
We work with over twenty major lenders nationwide and they aggressively compete for your business. We’re surprised to hear that you were able to get a better interest rate at your bank and would like to hear from you to discuss what the difference in rate was. We like to keep track of the loans where we weren’t able to earn your business because of the rate. Please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We also want to make sure that your Gap refund has been taken care of.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to hearing from you soon and assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 20, 2017
I was looking for a specific type of car. Off Lease Only had what I wanted and it was a good deal. My salesman was great, wasn't pushy and I enjoyed him. The 2017 Dodge Challenger is a good car and I like it. I got it through financing and it was quick and easy. It has been the fastest I've ever purchased a car. Off Lease Only is doing a great job and they should keep it up.
Dear Danielle,
Thank you for writing a super review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
On behalf of your friends at Off Lease Only, we wish you many happy miles in your nearly new 2017 Dodge Challenger, and we look forward to serving you for years to come!
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 15, 2017
I liked the good prices of the vehicles at Off Lease Only. My concern was I have a good credit score at 785, but the interest they provided me was too high for me. It was almost 4% and I still can’t borrow. It was not supposed to be like that interest. That’s why I paid them in full. The only problem that I have is about my GAP refund. I signed because I spent a lot of time with the dealer and I refinanced with another bank which provided me a good interest. I’m still waiting for the refund. It takes so long. But overall, it was a great experience with Off Lease Only.
Dear Tulio,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re surprised to hear that we weren’t able to get you a better rate. Usually, because we work with over twenty major lenders nationwide, we’re able to get really competitive rates. We’re just not familiar with the details of your loan. We are sorry for the delay with your GAP refund. That’s something we need to get on right away for you. You will be hearing from our Customer Service Director, Melissa, shortly, if you haven’t already, to discuss your warranty refund. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.We look forward to speaking with you soon and getting your refund taken care of as soon as possible.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 14, 2017
I had a pretty positive experience with Off Lease Only. I had a 2015 Mazda, and while it was a nice car, it didn't do it for me as far as power is concerned. So I decided to shop around. Off Lease was well-advertised and their billboards were all over the place. I've been to their lot before and looked at a few cars but never pulled the trigger on until now. I saw the type of car that I wanted at Off Lease and I did a price comparison with all the other sites, and they seemed to have the most competitive pricing or closer to what I was able to afford.
The salesperson was very thorough and accommodating too. One thing that I liked very much about Off Lease was the way that they do business. There was no pressure and nobody was twisting your arm, trying to say, "Well, you should do this or you should do that." They left the decision up to me. And then once I made the decision, it was just a matter of getting qualified and completing the required paperwork. I got a 2014 Audi A6 and I had it financed. Ten days after I brought the car home, my wife went to Off Lease and got a car there as well.
Dear Ricardo,
Thank you for writing a review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your car buying experience with our sales team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Audi A6 !
Sincerely,Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 13, 2017
A friend bought a car at Off Lease Only and she told us that their prices and the service were great. I needed a car so we went there and bought a Toyota RAV4 in cash. Both salespeople I dealt with were very nice and the service was recommendable.
Dear Eugenia,
Thank you so much for your super 5-star review! It's awesome to hear that you came to us through a friend's referral. Our satisfied customers are our best advertisement.
We appreciate your feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in as your #1 used car dealership.
We wish you many happy miles in your nearly new Toyota RAV4, and we look forward to serving you for many years to come!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Sept. 6, 2017
I bought five cars from Off Lease before and they gave me a very good price on my cars. They're honest and you just go in. It was easy and I bought the cars outright. Their representatives and sales team were great.
Dear Jon,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and we hope you felt like part of the family during your visit.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 5, 2017
I was searching online for a car and found Off Lease Only's inventory. I liked the prices and the quality of the inventory. There was also a better state with a good company to go with and the people were friendly. I bought an Acura TL 2013. I put $5,000 in cash and the bank financed some part of the money. The salesperson who I got, Pierre, was a good guy. He was helpful and everything was fantastic. Off Lease Only is very quick. The inventory is also amazing. They have great cars.
Dear Juan,
Thank you for your thoughtful, 5-star review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We appreciate the feedback and are pleased to hear that Pierre was fantastic and our employees friendly. Our number one goal is to have everyone walk away 100% satisfied, and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you safe travels in your 2013 Acura TL, and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – EdOn behalf of the owners - Mark and Eileen Fischer
Reviewed Sept. 1, 2017
Off Lease Only was very scheduled and very professional, and I had a good experience with them. They were in the neighborhood and I liked their price. I got a Kia Sportage which I financed. The salesperson was good and very helpful. He showed everything as far as any problems that he saw because it was a used vehicle.
Dear William,
We are happy to hear that your Off Lease Only salesperson was very helpful and honest with you. Thanks also for the 5-star review. We wish you safe travels in your Kia Sportage and look forward to seeing you again soon!
Sincerely,
Your Off Lease Only Customer Care Team - EdOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 30, 2017
We bought our Lexus RX 350 in Jan of 2016. When we bought it the salesman was great and we did everything online because we live too far away from them to go get it. The salesman was great of course. He is no longer there. Now a year and a half later I go to trade it in and find out the Carfax says structural damage. When I bought it I was sure it did not say that. I remember it saying collision but no structural damage.
I contacted Off Lease Only several times but of course they talked with me one time and that was it. The guy said, "We will do whatever we can to help." I guess that is just hope the customer forgets about it. Well I will never recommend them again. Every dealer won't give me anything near what it’s worth because Carfax says structural damage. I have contacted carfax and they basically say that it was reported by whoever sold it and there is nothing they can do. The price I paid was way too high and if I saw it said structural damage I would have never bought it.
Dear Darren,
First and foremost, we appreciate you as a customer and we thank you for taking the time to reach out and share your comments and feelings about your experience with our Out of State department. With over a thousand employees now, we rely heavily on your feedback for quality control.
We can understand your frustrations. It’s unacceptable that no one got back with you. We take pride in personally responding to each and every inquiry we receive. It is not uncommon for information to show up on a Carfax long after the car has been purchased at the auction and sold. The term “structural damage” covers a wide array of damage on a vehicle, from minor to having a vehicle totaled. Typically, when "structural damage" is reported by the seller, and the seller is the auction, this is a common remark found on both Autocheck and Carfax because anytime the Auction discovers any type of damage on a vehicle, and they don't know the exact cause or extent of the damage, they report it as "structural damage" to cover all limits of their liability.
You should be hearing from us shortly, if you haven’t already, to further discuss this matter, and to see what we might be able to do to help. In the event they we are unable to reach you, please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396 so we can give you the immediate attention you deserve. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 28, 2017
We needed a second car and going with Off Lease Only gave us savings. There were no dealer fees and they told us upfront what kind of fees to expect so we could calculate and see what we could fit in our budget. The salesperson was also understanding and patient. We wanted to look around and see if there was anything else and he let us go off on our own and as long as we needed to decide. It was great. He wasn’t overbearing and forcing us to do anything either and I liked that. In the end, it was up to us so we had that time to think and we got a 2014 Sonata. The only downfall to that was it took a long time. They were offering food, but then it was done at a certain time that they didn’t have much left. We were there for a couple of hours and we were starving. We didn’t know if we had time to go and get some food and come back. But other than that, it was an effective, successful and happy experience.
Dear Pankita,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy to hear how your sales person helped make your second car buying experience a successful event. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. We apologize for any inconvenience you experienced while waiting to process your transaction. We can certainly understand your frustrations.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 27, 2017
My old vehicle was getting worn out and having too many repairs so I needed to replace it. I saw Off Lease Only's prices online and I went with them. Also, the reviews and their customer service were really good. I already knew what car I wanted when I came in and we got a Ford Edge. The process was very quick and easy and the service has been fantastic. The salesperson was very accommodating, professional and extremely nice. They called me to follow up on more than one occasion and it's been more than what I expected. I've never purchased a car from them before and I called around regarding finance. A lot of banks won't finance through them because they're not an official car dealership, so I was leery. But Off Lease Only's team made me feel very comfortable and secure. My experience with them was seamless and I'll definitely buy a car from them again.
Dear Renee,
Thank you for writing such a marvelous review about your experience with Off Lease Only. Thanks also for the 5-star rating. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your first car buying experience with us was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
As a side note, Off Lease Only is not a “franchised” dealership. Bank of America will not work with any dealer that is not a franchised dealer. (Ford, Chevy, Toyota, etc.) I hope that helps with any misconceptions about what type of dealership we are.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy happy miles in your new Ford Edge, and look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 26, 2017
I was coming back home to the United States from a long time work in Japan and I wanted to treat myself when I got back. I was looking for affordable cars and a dealership based out of South Florida area. One of the things that set Off Lease Only apart really well was because they place all their listings online and got all the stats available for people to see such as photos, mileage and if the car was in a previous accident. As a first-time car buyer, it helped to have a lot of information in front of me.
As a result of the first experience, I came back for a second experience after I came back again from overseas. I called ahead but when I asked whether or not a vehicle could be put on hold, Off Lease Only didn't give me any guarantees. They said the car could be gone tomorrow. They can't hold a car for a customer who may or may not buy a car when they have somebody who's already going to buy a car. I still did buy the Audi A4. The reason I go to Off Lease Only is that I can purchase relatively new, slightly used vehicles. At the same time, it's easier for me to build equity on a slightly used car that I can keep for a few years then if situation changes, I could sell it. Most of the vehicles at Off Lease Only are anywhere from 20,000 to 30,000 miles but the car I got is this year's model with 5,000 miles and I got it for 25% off.
Financing was straightforward and they explained it well. I've been happy and very fortunate with the two purchases I made at Off Lease Only. The salesperson was great and the nature of our interaction is very straightforward. There wasn't some sort of haggling. Off Lease Only well optimized the total car buying experience. For somebody who's very direct and wants to get in, buy a car, and then get out, it's perfect because you can do everything remotely. However, if there's an ability to disclose what kind of previous accident a car has, it would help the consumer feel a little more informed.
I would recommend Off Lease Only to some friends, but I'll also offer a word of caution to make sure that they look into the vehicle that they're purchasing because at the end of the day, they are used cars and it's an "as is" type of sale. But you're getting very good value for money, and the salespeople are very helpful.
Dear Wonho,
Thank you for writing such a marvelous review about your second experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new Audi A4 - and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 25, 2017
Off Lease Only was great and I love my experience with them. I wanted a new vehicle and I saw them online. They were the second auto dealer that I went to and their customer service made me decide to choose them. Fabio, their rep, was a nice guy. He was very polite and patient too. He wasn’t hovering over us. We looked at a couple of cars and he let us take our time. We were at the dealership all day long. We went there twice and at both times, he was very nice to us. I got a Camaro and it’s much better than the Honda Civic I previously owned. I had it financed, which was an easy process. Two weeks later, Fabio called me to find out how everything was going.
Dear Nelza,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear how Fabio helped make you car buying experience such a pleasure, and we hope you felt like part of the family during your visit to our Miami location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Camaro!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 24, 2017
We bought a Mazda CX-7 5 years ago and we came back to Off Lease Only. The guy working in the office was the reason we chose them but he moved to the one in Orlando. The car is in good condition and the people were nice and like family. Their service was excellent.
Dear Alexis,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our sales team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only as your #1 used car dealership. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 23, 2017
My 2008 Ford Fusion was over 10 years old and it was starting to have problems. Off Lease Only had great prices and all kinds of different choices. You can also look online, get all the information you want from a very helpful salesman, and actually test drive the car. There’s no pressure buying out there. I got a hybrid 2014 Lexus CT200H through financing. Overall, I had a great experience with Off Lease Only. Everybody was very helpful from walking out on the lot to the salesperson, even to the finance. They make it very easy and smooth and they are attentive to you.
Dear Melissa,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Lexus CT200H, and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 21, 2017
My first time shopping with Off Lease Only was when my family took me there. My previous vehicle was a Lincoln and I just wanted to change it, so I got a Nissan Rouge. The guys who worked with me did a good job. They call and they’re good to deal with so I'm very satisfied with that. They have very patient, easy and nice salespeople. The way they receive people and talk to them is very reasonable. That's good business and I refer all my friends there.
Dear Marie,
First and foremost, thank you so much for your repeat business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and that it's an experience you'd recommend to your friends and family.
Thank you for choosing Off Lease Only. We wish you many happy miles in your nearly new Nissan Rouge, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 19, 2017
I totaled my previous vehicle so I was searching for a new one. Off Lease Only popped up online and their prices made me choose them over other dealers. Their sales associates were professional, friendly and weren't pushy which is what I dread about most car sales places. They have a huge lot of cars and they told me to go ahead, look at the one I wanted and let them know if I wanted to test drive it. They have their car pass there of every vehicle and they made sure they showed and offered it to me upfront. It was my first time shopping there and I ended up purchasing a Nissan Altima 2014. I enjoyed the experience a lot and I would really recommend Off Lease Only to anyone.
Dear Noribette,
First and foremost, thank you so much for your business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and that it's an experience you'd recommend to others.
Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your nearly new Nissan Altima, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 17, 2017
I needed a car. I was in one of the online aggregator sites and Off Lease Only had pretty good selection of cars advertised on the site. Although their location was about a two-hour drive from the house, their selection was good enough to be worth the time to get over there. They also had a lot of cars of the type and slate that we wanted at around the price point we were looking at.
The salesperson was a nice guy. He was very helpful and honest too. He helped us go through the information on the website and walked us through on how to navigate. Also, he didn’t rush us. He gave us some time. We poked through things for a few minutes and then when we decided we wanted a particular car, the salesperson got us hooked up. He stayed with us through the entire day, which ended up being longer than planned.
We financed. I was prequalified online and had a certificate. However, Off Lease Only couldn’t find the certificate even though I told them that I saved the certificate on my computer. The salesperson then told me that I might have done the prequalification at another one of their locations. But I said I did it on Orlando. So, I just started the process over and then we had to wait probably two hours dealing with all of that. It was a system snafu, but it got taken care of eventually. It definitely wasn’t the salesman’s fault. It’s because of the computer.
We’re happy with the purchase and we’d do the process again. We got a Lincoln MKS and it’s been with us for three weeks now. Off Lease Only is the only place we're going to buy a car from going forward because it was easy. The place was extremely busy, but they have a very efficient process and it's impressive how Off Lease Only does it.
Dear Matthew,
We can’t thank you enough for making the long trip just to do business with us. We’re truly honored, and we thank you SO much for your awesome Off Lease Only review! We really appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your experience with our sales team, and we hope you felt like part of the family during your visit.
We apologize for the inconvenience of having to re-qualify for the financing. As you stated, that was definitely system snafu.Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. We really appreciate your patience and understanding.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars and their life savings. The growth has been phenomenal, with nearly 200,000 happy customers now. This has happened for two main reasons- saving their customers thousands on their dream cars, and providing everyone with a transparent and smooth car buying experience, with no negotiating and never a dealer fee.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Lincoln MKS!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 16, 2017
It was time for me to get a new vehicle because my other one was a 2002. I saw Off Lease Only on a billboard, visited three other dealerships and I decided to go with them because of their price. I bought a CSL about a month ago and I’ve already financed it. The salesperson and the company, overall, were great.
Dear Patrena,
Thank you SO much for your Off Lease Only review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your car buying experience with our sales team, and we hope you felt like part of the family during your visit to our Orlando location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Mercedes CLS!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 15, 2017
I've had my vehicles for 14 years. Off Lease Only was actually close and because their pricing's really good and has no dealer fee, I went with them. My daughter and I scoped out a car and did some research. We had our eye on the car and decided that’s the one. I had gotten a loan for my retirement and the day before my check came, we contacted the dealership online to see if the car was still available, and then very early next morning, I got a call from one of the salespeople to say it's still there and that they had it waiting for me. The salesperson was very awesome, knowledgeable and friendly. He really helped out and planned for us. When we got there, he was waiting for us. It was a wonderful experience.
We purchased a Volkswagen Tiguan about a month ago and paid for it in cash. Our previous vehicle was a Honda and they're very well-built cars, but their newer versions are very large. The Volkswagen Tiguan's much more advanced because it has a lot of great features and the size is what I wanted. So it's a very different upgrade.
Dear Sandra,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your Off Lease Only experience with our Team, and we hope you felt like part of the family during your visit to our Palm Beach location.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Volkswagen Tiguan!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 14, 2017
I purchased my first car, a 2016 Ford Fiesta, from Off Lease in the beginning of June. I was greeted at the door and led to my salesperson. I was there for 8 hours that day and I was with him throughout. He was there while I test drove different cars and also relayed the financing information to me. I picked the car that I wanted and they called several banks to see which one would approve me. Overall, Off Lease Only was really helpful and professional.
Dear Shannon,
Thank you for writing a review about your experience with Off Lease Only. Thanks also for the 5-star rating!! We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your FIRST car buying experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2016 Ford Fiesta, and we look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 13, 2017
I initially bought a vehicle from Off Lease Only a few years back. I had such a good experience the first time with the first vehicle. There's a limited warranty on it and I just knew that most of Off Lease vehicles were of good quality and reasonably priced, and that their customer service was awesome. So, when my car was totaled in an automobile accident, I went straight there.
When we were looking for a car to buy, we told the salesperson the price range and what type of vehicle we wanted. He was very helpful and didn’t badger us. He gave us an idea of what area to stay in and then when it was time to test drive, we just told him the vehicle. He went, picked it up and we drove it. He gave us his card and told us that if we had any problems, we can give him a call directly and he would assist us. I enjoy that they trust us so much to let us test drive the vehicle by ourselves. They even gave me an opportunity to take the car to a mechanic, giving us an hour to get it checked out. Their company wants to make sure we know what we're getting before we purchase the vehicle which is very nice and really good. There are no hidden fees as well, so the price that they said is just the taxes added on.
It’s only been two months since I purchased a Nissan Sentra from them. It's still under the Nissan warranty, so whatever issues I had, I'd take it there and they'd fix them. My previous vehicle was also a Sentra, but it is a later model. The new Nissan that I just bought is a lot bigger and seems wider so it is more spacious on the inside and has more room in the trunk. It rides a little smoother as well.
Dear LeVar,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for choosing Off Lease Only as you #1 used car dealership. We wish you many happy miles in your nearly new Nissan Sentra, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 12, 2017
I went to a few dealers before but I couldn't find the right car. When I mentioned this to my family, my brother-in-law told me about Off Lease and I started looking it up online. I like the way the online website is set up then I went to the Miami location. I went there a second time and found the car that I was looking for. I got two vehicles from them in a three month period and the most recent purchase was two months ago. I bought a car for the wife then I got one for myself. I bought a BMW 320. It's a nice vehicle and newer than what I had.
It was easy to go online, find the vehicles and see what I was going to pay for them. Since Off Lease doesn't have any type of extra charges, it's easy to pick up the monthly payment and figure out what I'm going to pay instead of going to a regular dealer where I got to haggle with the price. I financed the vehicle and one of the reasons I got the car is because I used Capital One and Capital One works with Off Lease as one of their lenders. I knew exactly the car that I needed and I wanted to know if it was available at Off Lease. Initially, it wasn't but the guy told me that if the deal were to fall through, then he could get it going for me. It fell through since the person that was buying the vehicle didn't get qualified for it. So I waited a couple of hours, he left, and I got the vehicle. I got lucky.
The sales guy was great and didn't put any pressure on me. I was also able to drive off with a vehicle by myself and that's what makes the trick for Off Lease Only. That's where they make their money. All the vehicles at Off Lease are open. I can walk around, get in the vehicle, get the feel of it and see if I really like it, instead of having someone bring the key and open it up. I really like the way Off Lease does it. They know what they're doing and it's good.
Dear Rodrigo,
Thank you so much for your LOYAL business!! Thanks also for the 5-star rating. Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our Team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price. It's also encouraging to know that you came to us through your brother-in-law's referral. Our satisfied customers are our best advertisement, so we couldn't ask for greater feedback.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We wish you many happy miles in your nearly new BMW 320 - and we look forward to working with you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 11, 2017
People get their first vehicle either off Craigslist or by a private buyer down the road and I got mine off Craigslist. It was a good car to me but she blew and I had to get rid of her. I haven’t had a car for two years now and I was looking for a vehicle. Off Lease Only has the cheaper vehicles. I’ve heard that their customer service is very good and they're very trusted. I had just left my husband and everything at Off Lease Only came in handy.
I’ve visited Chevy, Honda and Toyota, weeks before visiting Off Lease Only but I didn't find much anything with good prices. It was my first time shopping at Off Lease. I bought my 2014 Nissan Sentra base model on June third. Mark was a great salesperson and was very nice. He kept checking on me even though he had other customers that he was dealing with. He was like, “I’ll be with you in just a minute. I just want to see if you need any water.” Overall, the three people I dealt with were very great. One was trying to get me approved and then the other one was the finance lady. I’m financing ‘cause I plan to keep the car.
Employees at Off Lease Only were very friendly. They’re not like most dealerships where the salespeople are more adamant about just selling the car and are not worried about trying to help you get the finance situation under control and explain to you everything. At Off Lease, they actually stick with you. They talk you through everything. They lay out the bottom line and they try to get you the best possible prices they can, especially with the finance companies. They’re definitely very customer service oriented.
I've had to deal with some difficulties with the car though. The AC doesn’t work properly but I’m having my brother fix it ‘cause he’s a mechanic at Jiffy Lube. It just seems like it needs to be vacuumed out and recharged. Then one of the rims is bent from the accident that it was in from the previous owner and the left to right control arm is bent as well. But other than those, everything’s okay.
Dear Lexus,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over a thousand employees now, we rely heavily on your feedback for quality control.
We’re really glad to hear that you enjoyed your experience with our Palm Beach team, and we hope that you felt like part of the family during your visit.
We are concerned, however, about the problems you’re having with your car. Did your salesperson fail to encourage you to take your car for a third party inspection before you bought it? If they did, we really need to know. We want you to know everything you can about your car before you buy it, and we want you to be happy with your purchase.
You should be hearing from our Customer Service Director, Melissa, shortly, to address your concerns. In the event that she is unable to reach you, please contact her, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to assisting you in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 10, 2017
I went to the Off Lease in West Palm Beach first and walked around for an hour and a half. I really liked the experience that I had there. I didn’t have anybody on top of me, pushing me. You can access their website from a bunch of computers that they have available at the dealership or you can access it in the computer from home. I hate when I’m going shopping for something and the price is not listed but they had everything straightforward. The way they do business really attracted me.
At the dealership they have two pieces of paper on the windows of the car stating if the car has been in an accident, how many miles it had traveled and the price. I thought it was very great that they not only disclose that it was on an accident but they show you how to get to the report so you can look at it and see how serious it was. If it’s air bag deployment, if it wasn’t, if it was minor, of course those are all reported.
They want to make sure that you know what you’re buying before you buy it and I thought that was great that they do that. Me and my wife were in the lot for two hours. They told us we can go through the lot and look at the cars and write down the stock numbers of the cars that we like to check. Then once we’re ready we talked to them and they assigned Geoffrey to us. He was very friendly, very honest and straightforward. I had four very different cars that I was interested. He asked for the stock numbers and he took me to the computer and said, “Hey, let me show you how it works.”
He explained to me all the Carfax. I already knew it because I’ve done it before from home before I went there but he explained to me again and asked me if I had any questions. And then he went forward with the process to get the car. The whole entire time that I was checking the car before we went to test-drive he was also pointing out a lot of little things for us to look at to make us feel comfortable.
Another thing that I thought was awesome of him was when I told him I like to drive the car in the highway. He said, “Hey you got to have your insurance and your driver’s license. And we’ll go inside and we’ll sign a paper and then go drive it for as long as you need. Take the highway. Do whatever you want. I want you to really feel that you’re comfortable with what you’re buying.” He also asked me if I wanted to take the car somewhere like to a mechanic because I could. He really gave me the freedom to really be 100% positive over my decision. That was good because usually a lot of dealers want to drive with you around the block during test drive and put pressure on you hoping that you’re going to be satisfied and you’re just going to make the decision.
Geoffrey was very, very helpful all around. Me and my wife were driving the car around town with no commitment. We can come back to him and say, “Nope, we don’t want this one. We’re going to test the other one,” or we could just walk away and not even pay for the gas that we used. It was really good and very unique. I ended up buying my car at the Off Lease Only Miami because they happened to have a car that I was looking for. We financed the car and it was very straightforward and very easy.
And then when my brother-in-law needed a car the first thing we did was go to Off Lease. We got the car that he wanted and he bought the car on the spot and he’s been happy as well. I’ve been recommending Off Lease especially with car buying. I was going to buy a brand-new truck and tens of thousands of dollars and I ended up not buying there because of the whole experience that I had. It really matters that they are so transparent about everything that they charge. It definitely helps the car buying experience.
Dear Edson,
Thank you SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your shopping experience with Jason and Off Lease Only was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only in Miami and thank you for recommending us to your friends and family!!
We look forward to serving you for years to come.
Sincerely, Your Off Lease Only Customer Care Team – RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 9, 2017
I've bought a Nissan Altima through Off Lease Only before and it was paid already so I got a second car from them. The sales person was very good and it wasn’t my first interaction with him because he also helped me with the first car. I got a Nissan Murano this time around and I had it financed. The process was very good and didn’t take very long as it was done the same day.
Dear Francelene,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.We wish you many happy miles in your new Nissan Murano, and we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 8, 2017
Our other car was reaching its line, as far as usage, so we needed a new vehicle. I shopped around but Off Lease Only has the vehicle I wanted, a Chrysler 2016 300C. After they gave me the information on the vehicle, I took it and got the vehicle pre-financed through Bank of USA. I had everything ready to go when I went to the financing department. All that Off Lease had to do was send in the information to Bank of USA. My interaction with the salesperson, Jason, was honest, professional and straightforward. I got to test drive the vehicle by myself and it was cool. The only thing I have to deal with is the rotors that had a lot of patchworks done to them so they’re warped. I just bought the vehicle a month and a half ago, but being from a rent-a-car place, I’ve taken it in a couple of times. Overall, it was a very positive and enjoyable experience.
Dear Alan,
Thank you SO much for your Off Lease Only review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear that you enjoyed your sales experience with Jason, and we hope you felt like part of the family during your visit to our Orlando location.
For future purchases, please note that Off Lease Only encourages customers to have the vehicle they are interested in inspected by their own mechanic, before making a final purchase decision. Many of our customers are happy to know that they have that freedom. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your business and for choosing Off Lease Only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new 2016 Chrysler 300C!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 7, 2017
My vehicle was getting old so I needed a new one. I've visited three dealerships before going to Off Lease Only and chose them because of their price. I had to purchase what is available and I bought an Acura sedan. It's been two months since then and it's a different upgrade from my previous vehicle. I financed it and the process was easy. The sales rep was good, comfortable and did a good job. The overall experience has been easy and simple.
Dear Robert,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only as your #1 used car dealership. We wish you many happy miles in your nearly new Honda Acura. We look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 6, 2017
We had a car that was coming up on lease very soon so we needed a new vehicle to drive in. Off Lease Only had the car that we liked so we wound up purchasing an INFINITI, an SUV type of car. It took a little longer than I’d want it to as I’m particular with time. I typically would have somebody bring the car to me and all the paperwork done, but it was all right. We knew what we wanted so my wife pointed it out in the parking lot. The salesperson was fast and found the car for us. My wife loves the color, like you’re sitting on the beach in the tropics. I like our new car very much. Everybody was very nice.
Dear Craig,
Thank you so much for your Off Lease Only review! Thanks also for the 5-star rating! We appreciate the feedback and are pleased that your car buying experience with Chris was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. We wish you and your wife many happy miles in your nearly new 2017 INFINITI QX70. We look forward to serving you both for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 5, 2017
I've been in the car industry for years and I used to work as a sales guy. When my wife was looking at dealerships and asked me to go looks for cars at other dealerships, I found Off Lease Only interesting and I told her we'd go there, give them a try and see how it is. I saw their prices on the internet and that called my attention. My wife was kind of scared because she has been always buying cars from small dealerships. She asked, "Do you think they're going to approve me?" and I said, "Why not? Maybe they have better financial institutions." We went there and then it was a very good experience. I love it there.
The lady worked with us and she was very good. My wife couldn't afford the car she initially wanted because of her income, but then the lady suggested we look for other cars under the price range my wife could afford. We saw several ones and I liked one of them. However, we didn't make the decision that day, and when we came back the next day, the car was already sold. But the lady was willing to work with us again and she explained to us that every time we look for a car, we have to start the process again and it's all new, but she never gave up. In the end, we found the car we liked, a Ford Focus SE 2015 and we are very happy because we had always been buying older cars and not in that range.
We financed it and the guy there worked with us also. Every step with Off Lease Only was good. I like all the process and everything that they organized. It's so good that they made me feel like working there also and coming back to the car industry. I actually applied to them but I haven't gotten any news yet. I'd also be recommending Off Lease Only to people. In fact, I also tried to get another car for me but something didn't work out. The company where I'm paying my house had not been reporting to the Credit Bureau and they couldn't work with me until I fixed that thing. I've already fixed it now and they are going to see me soon 'cause we're planning to buy another car.
Dear Carlos,
Thank you for writing such a marvelous review about your experience with Off Lease Only. Thanks also for the 5-star rating Carlos. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your wife's car buying experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish your wife many happy miles in her new ride - and we look forward to seeing you again.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 4, 2017
I was looking for a specific vehicle for work and all the guys at Off Lease Only were very helpful. The help they gave me and the way they conducted themselves were pretty decent. I traded in my vehicle and we came down to a figure. Then I purchased a new car with cash and everything went through right in. It was a simple transaction and pretty much a slam dunk. But if I did financing and I had bad credit, it could have turned out differently. So far, everything has been great. I've been using the vehicle and it's been good to me.
Thank you so much for your Off Lease Only review!! Thanks also for the 5-star rating. Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our Team was so positive. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – Robin
On behalf of the owners - Mark and Eileen Fischer
Reviewed Aug. 3, 2017
I heard about them from a friend, and I also visited one other dealership before them but the fact that I had seen that they made it very easy for him to purchase his car plus the car was a lot cheaper than what I would have gotten in the actual dealership made me also make a purchase from them almost two months ago. I got a 2016 Mazda 3 Sport through financing. They ran my credit, asked for our pay stubs and did everything else from there. It’s a lot newer and has better a/c, mileage, and gas so everything, in general with the car, is better. Geoffrey, our salesman, was nice, kind and attentive. He was always making sure that we knew what was going on especially if they took longer than what it was expected. Off Lease Only was a good place to shop. I got the car I wanted and they made it easy, fast. An overall good experience and I would definitely recommend it to anyone else who would want to go.
Dear Norma,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Geoffrey and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we wish you many happy miles in your new 2016 Madza 3 Sport!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed Aug. 2, 2017
One of my family members has been getting cars from Off Lease Only. I also got a regular car from them and the last one was a Dodge Ram Pro cargo van. It's way bigger than the one I had and it's a working van. My family member went with me and got me into it because he also had the same cargo van. The salesperson was really nice and very helpful. He was looking to make a good deal for me. I got the car financed and the process was fast. My experience was really good and I'd recommend them to a friend.
Dear Sebastian,
Thank you so much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with Roan and our Team, and we hope you felt like part of the family during your visit to our Palm Beach location. It’s also great to know that it’s an experience you’d recommend to a friend as well. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your 2017 ProMaster Cargo Van!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 31, 2017
My vehicle was overheating so I needed a new one. I went with Off Lease Only since it's convenient and there’s no long interrogation. It’s my first time buying from Off Lease and they're very helpful. I’ve dealt with two different guys who were nice and awesome and weren’t pushy to make me purchase something. Also, the 2014 Infiniti I got from them two months ago was tremendous compared with my previous vehicle and I had it financed. Everything went well with Off Lease Only.
Dear Lewis,
Thank you for writing such a marvelous review about your first experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive.
Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your new 2014 Infinite, and we look forward to serving you for many years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 30, 2017
My other car's engine caught fire so I was shopping around for a new one. I looked up Off Lease Only online and there were several cars. Then I called and drove over to them. This was last month and my first time buying from them. The car that I saw online was white but I ended up liking a different car. I got a Honda Accord which is way better because I have a stereo in there. I had to bring a little box with me in my other car, but now I don’t have to do it in this one. The car’s nice and not shaking either. It also has a sunroof. I had it financed which took about two to three hours to be approved. They gave me all the information on the car and the experience was excellent.
Dear Rosshane,
Thank you for writing such a marvelous review about your first experience with Off Lease Only. Thanks also for the 5-star rating.
We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your nearly new Honda Accord, we look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 29, 2017
The first time that I bought from Off Lease Only was a year and a half ago. Because of that first experience, I went back to them when I bought a second car, which was for my daughter. I bought a Chevy Cruze and financed it, which was very easy. I had all good interactions with the salesperson. There was no hassle and they answered my questions. My experience with Off Lease Only has been really good overall.
Dear Jason,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are also pleased to hear that your experience with our sales team was so positive, and we hope that you felt like part of the family during your during your visit.
We wish your daughter many happy miles in her nearly new Chevy Cruze, and we look forward to serving you and your family for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 28, 2017
I bought my second car from Off Lease Only in mid-June. My other one, which I also bought from them, got crashed. Somebody pulled out in front of me and totaled it. I got a Mercedes CLA250 which is pretty much the same model as the one I had, but with a lot more options. Buying from Off Lease is a painless process. Edwin, my salesperson, was fantastic. He helped me out as soon as I got there. I had a few to choose from, but just none that caught my eye. I told him what I was looking for and he found the car that I ended up getting. It had just come in and it was in the inventory, but it wasn't in the lot yet, like they were still cleaning it up. I would definitely recommend them. In fact, my girlfriend is buying a car this weekend and we're going to Off Lease Only.
Dear Charles,
First and foremost, thank you so much for your LOYAL business! Thanks also for the 5-star rating! We appreciate you taking the time and effort to write this marvelous review. We are pleased to hear that your purchase experience with Edwin was so positive. It's also great to know that you're already recommending Off Lease Only to your friends, family, and even your girlfriend. We couldn't ask for a nicer compliment.
Thank you for choosing Off Lease Only in Miami. We wish you many happy miles in your nearly new Mercedes CLA250, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 27, 2017
I was sold this fantastic covers everything warranty and I was assured that everyone would take even the dealer! Why wouldn't I buy it? Well my experience has been awful. I have taken my car to three different auto bodies as well as the dealer and after wasting $250 I was told that my warranty is not valid with them. I feel as if I was taken advantage of. I was sold the car with a broken convertible top part and I was assured by the sales agent and finance agent that this warranty would cover my needs. I have contacted Off Lease on four occasions and I have been lead to voicemail after voicemail with not one returned call. My advice to all of you is DO NOT BUY THE WARRANTY.
Dear Billie,
First and foremost, thank you for your business. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re sorry to hear about the difficulties you’ve been having with your warranty. We’re especially disappointed to hear that you haven’t been able to reach anyone here to help you. That is unacceptable. You’ll be hearing from us shortly, if you haven’t already. In the event that we are unable to reach you, please contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We need to determine why you’ve encountered the problems you’ve experienced in trying to get your vehicle fixed under the warranty. We’re here to help!
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 26, 2017
I purchased a vehicle from Off Lease Only a while back and had a good experience. I financed it and Off Lease Only used Toronto-Dominion Bank which was fine. The process was quick and easy, and the rates were good. Their inventory seemed adequate and the price was right. We're thinking about buying another car and I have been out to their website and interacted around trade-ins. I am looking to trade-in my F150 Super Cab for a newer model. I filled out a form to get a price on my current truck or an estimate on what the trade-in would be. They used that as a lead and the person looking at the trade-in called me as a result of that. I've been involved in the car industry for many years and I like the new model. It's refreshing. So, I'll go back. Overall, my experience with Off Lease Only has been quick, easy, and painless.
Dear Andrew,
Thank you SO much for your thoughtful review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re glad to hear that you enjoyed your past sales experience with Off Lease Only, and we hope that you always felt like part of the family during your visits.
On behalf of your friends here at Off Lease Only, we look forward to seeing you again soon!
Respectfully,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 21, 2017
I am an unemployed military veteran. I saved a long time to buy a good car. Off Lease sold me a death trap car, it is falling apart, need thousands in repairs. Paint is falling off the car, due to the awful paint job, rack and pinion is damaged and dangerous, shocks and struts are worn, the car want to flip over when I hit the brakes. I cannot drive this car, it is a safety hazard on the street. This company ripped me off. Now I have a car I cant drive, please help. I am thinking about a lawyer but dont have the money, please help me. I purchase this car in April, at night from Off Lease Only. I took it to Hyundai and they told me it was in an accident, the Carfax says it was not, they will not honor the warranty. I paid in cash and cashier’s check, it was all the money I had. The car is a POS Hyundai Elantra GLS 2013 with 56 thousand miles, please assist.
UPDATED ON 08/23/2017: After finding out Off Lease has sold me a dangerous car worn out rack and pinion, shocks and struts and filing a complaint, they reached out and offered to fix all of the issue that Hyundai recommended. They did not honor that, they did, however, replace that rack and pinion and stained the driver side seat, and forgot to replace a lug nut on passenger side front wheel. We agreed to rental reimbursement, coming up on a couple of weeks and no reimbursement.
Dear Luis,
We’re sorry to hear that you clearly were not getting the level of service that the owners started this company to provide. However, we are glad to know that we now seem to be on track to address your concerns. If there are any other delays or misunderstandings along the way, please don’t hesitate to contact our Customer Service Director, Melissa, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com.
We look forward to assisting you, in any way we can.
Respectfully,
Your Off Lease Only Customer Care Team – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 21, 2017
I'd been wanting to trade-in my Ford F-150 truck for a while. I visited other dealerships but went with Off Lease Only for the price. When I went there I said, “I'm just going to trade my truck. I'm not going to part with any cash and I'm going to finance the whole thing,” and they did it. It was a piece of cake. I got a Cadillac and this was about a month ago. The sales person stepped me through the process and when I told him I wanted a Cadillac, he showed me where they were and turned me loose on them. My experience with them was all I had hoped it would be. There were no bumps in the road and it was a very smooth process. I liked that there was no pressure there. The price is the price and there was no haggling. It was a fair price too. If I had to do it again, I'd go to Off Lease. It was a great experience.
Dear Bob,
Thank you SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your purchase experience with Off Lease Only was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only as your used car dealership.
We wish you many happy miles in your nearly new Cadillac - and we look forward to serving you for years to come!
Sincerely, Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 15, 2017
I needed a new vehicle as my car was old. I visited two other dealerships and then heard about Off Lease Only online. I chose Off Lease Only for their price and bought a Ford Focus. The salesperson was very proactive. He showed us around and helped us with the paperwork. Overall, the salesperson was the one who made me buy from Off Lease Only. I really liked him. It was a good experience.
Dear Denise,
Thank you so much for your awesome Off Lease Only review! Thanks also for the 5-star rating. We appreciate your time and the extra effort it takes to provide your feedback.
We’re thrilled to hear you enjoyed your Off Lease Only experience with our Team, and we hope you felt like part of the family during your visit.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new Ford Focus!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 13, 2017
I bought a car for my in-laws from Off Lease Only. When my family grew, I bought a Mercedes 350L and a Honda Pilot from them and had them financed. I made my first purchase from them three years ago. They have good pricing and good service. The cars are good compared to the other vehicles bought from other places. The rep asked the right questions and he was very honest up to where we can go. He gave me the price that I was looking for and was very helpful. Everything was smooth, nice and easy. It was a great experience.
Dear Alix,
On behalf of your friends at Off Lease Only, we thank you for allowing us to earn your business AGAIN! We appreciate your sharing your Off Lease Only experience with us and others, and we look forward to working with you for many years to come. Enjoy your ride!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 12, 2017
Three years ago I was searching online to see what the best deals were. Off Lease Only beat everybody else's price with about $4,000 to $6,000 difference. They also have good reviews when I looked them up. I bought a 2011 BMW M3 convertible from them. When I pulled the car, I wanted to make sure that it had warranty left. I test drove it and it ran fine. The price was really good too. I drove the car for three years and I loved it. I decided to upgrade, so I traded that car for a newer car, which is a 2016 BMW 640 Gran Coupe. The first one was small and I wanted something more practical, fuel efficient and has bigger space. This new one has a larger face and very smooth. I paid $47,000 for it but everywhere else, it's around high $50,000s or low $60,000s and that’s a big price difference.
The salesperson from Off Lease was very patient. I test drove three cars, which I researched about. First, I couldn't make up my mind but I made the best choice when I finally decided with the Gran Coupe. I financed both vehicles and Off Lease helped me find very good banks. The previous car was on the 3.825% rate while the current one is at 3.7%.
Off Lease is the best and it's hassle-free. I was out the door with a new car in two hours. Excellent service, very good price, and the people were amazing and very friendly. Nobody was pushy to make a sale. They make sure you get what you want and what you're most comfortable with. Some people are worried that the price is a bit low, but Off Lease does their regular maintenance including oil and tire change. Not one single problem. I'll definitely come back again. I'm also thinking about bringing my dad this month.
Dear Jian,
Thank you for SO much for your repeat business and for the marvelous Off Lease Only review! Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your purchase experience with our Team was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only as your #1 used car destination.
We look forward to serving you for years to come.
Sincerely, Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed July 8, 2017
Way back, I got a car for my mom from Off Lease Only and because of the experience, I went back and bought another car. My model car was getting old and I don't need stuff that is retiring. It was doing fine but I want something more reliable. I hate dealers who come up with one price and I hate their psychology of going back and forth to their boss. It's crap and I couldn't stand that. I would save more money not to do that and not go with them. I financed my Nissan Frontier and it was very easy. Also, the sales rep, Marco, was great and very helpful. He needed more information and he went all the way and looked for it. It was a great experience.
Dear Hossein,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with Marco was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
Thank you for your LOYAL business and for choosing Off Lease Only in Palm Beach. We wish you many happy mile in your nearly new Nissan Frontier.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 6, 2017
I wanted a newer vehicle, and a friend told me about Off Lease Only. I went there not really knowing what I wanted as I had a lot of different choices in my mind, but they helped me narrow my choices down and find exactly the type of car I was looking for. I financed and they talked to a lot of different companies, gave me the best interest rate, best price a month, and were very active with everything. I got a BMW and have had it for about two months, now. My previous vehicle was a motorcycle, so it's a lot better. My whole experience was great. They fed me, treated me like they really care, and I really felt welcome. I'm happy, and my next vehicle will probably be from Off Lease as well.
Reviewed July 4, 2017
I had family members who have purchased their vehicles from Off Lease Only. They told me good things and they bought multiple cars from there. I bought a BMW 228i as an upgrade from my Honda Civic before and I had a very good experience with them too. The salesperson was amazing and very kind. He gave me his personal number to contact him if I needed anything regarding the vehicle. I end up purchasing the car the same day that I got there. It was his day off but he came in just to make sure that I will be available for his day off. I would definitely recommend it.
Dear Krysta,
Thank you SO much for your awesome Off Lease Only review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed your sales experience with Pierre and our Team, and we hope you felt like part of the family during your visit to our Miami location. It’s also great to know that over the years we have been able to earn many of your family member's loyal business. We couldn't ask for nicer feedback and thank you for taking the time to share it!
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your nearly new BMW 228i!
Sincerely,
Your Off Lease Only Customer Care Team - RobinOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 3, 2017
I was referred by a family member to Off Lease Only. Then I financed with them a Nissan Murano about almost two months ago. The vehicle I got from them is better and bigger. The finance process was also a breezy process and the sales person was great. We already knew what we wanted, so he just let us test drive the vehicle and do our own thing to figure out if it was the right car for us or not. I was in and out quickly. It was one of the best car buying experience that I have in a while. I would definitely recommend Off Lease Only.
Dear Ivanna,
Thank you so much for your Off Lease Only review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our Team was so positive. It's also great to know that your positive experience has earned us your recommendation. We take great pride in our policies of no haggling, no pressure, and no dealer fees. We want our customers to be happy and satisfied, and we are glad that you found the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed July 2, 2017
I had a truck I wanted to turn in to get an SUV for more backseat space. I purchased a car from Off Lease 10 years ago and decided to go back to check if they had the particular SUV I wanted. I bought the SUV on April 2nd. They were able to get me very competitive rates with the app and the financing process was quick. I chose a five-year loan because it’s going to cost less. The salesperson, Rolan, was very good and helpful and he sat there through the whole transaction. They also let me test-drive the car by myself and gave me different cars to try so it went quite well. It was a fantastic experience with Off Lease Only and the new SUV is looking great.
Dear Angelo,
Thank you for SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's encouraging to hear that your purchase experience with Roan was so outstanding! We hope that you felt like part of the family during your visit.
It's also great to know that your positive experience has earned us a loyal customer. Our satisfied customers are our best advertisement. We couldn't ask for nicer feedback. Thank you for choosing Off Lease Only in Palm Beach.
On behalf of your friends at Off Lease Only, we wish you many happy miles in you nearly new SUV, and we look forward to serving you for years to come.
Sincerely, Your Off Lease Only Customer Care Team – Robin
On behalf of the owners – Mark and Eileen Fischer
Reviewed June 30, 2017
It’s been about a little over a month since I purchased my 2017 Hyundai Santa Fe which I chose to get from Off Lease Only because of the price. Theirs was better than other auto dealers. I had my own financing when I went there so all I needed to do was pick out my car. My sales person, Jason, was very courteous, knowledgeable, willing to help me or whatever he needed to do to get the vehicle that I wanted. I've had SUV's before and the Santa Fe is comparable to what I had. It's a nice vehicle. It was a great and simple car buying experience. I was well satisfied with my purchase and the price and if I'm in the market to buy another vehicle, I'd definitely consider Off Lease.
Dear Kimberly,
Thank you for writing such a marvelous review about your experience with Off Lease Only. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your vehicle purchase experience with Jason was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price.
We wish you many happy miles in your nearly new 2017 Hyundai Santa Fe!
Sincerely,
Your Off Lease Only Customer Care Team – RobinOn behalf of the owners - Mark and Eileen Fischer
Reviewed June 29, 2017
I was looking for a car then my colleague told me about Off Lease Only. He said that’s where I can get good cars not older than 3 years. I checked their prices and I liked it. I also went to some other dealers but Off Lease has better prices. Hyundai Santa Fe 2016 was the fourth or fifth car I saw, then I bought it through financing. I’m in America for only a year and a half and it’s my first car here. The only thing is it took longer because you're waiting for the car - they prepare and drive it to you. It's the time to make all the papers and wait for credit and everything. But it's okay as I was prepared for that. They finished the loan very quickly and it was just on time. I waited about half an hour for it to be approved then it was good. Everything finished quickly.
The process was pretty easy. He gave me the keys, let me drive it around once to test my car and I really like it. The car was prepared in another place and it was funny that they cannot charge the battery of the car. But by noon, everything went very quickly and it worked. The agent helped me. She said, "Okay, let's go see another car and let's go this, let's go this." She is very good and friendly. She advised me, took her time and it was good. However, when I was choosing the car, there was some difficulty on the site. But in the office, it's online and you can see the cars and choose them. It's complicated since I cannot compare more than four cars. I have to choose from different models, compare then have to go again and again to delete my search and put them again to compare. It's two last functions.
But overall, they're good. They also have free lunch for us. We paid for our sandwiches and that the salesperson said, "Oh, we have the ticket for you. You can grab your sandwich free." And I'm very surprised because they have such low prices and even have enough money to invite us for a free coffee or drink. It was really nice and I appreciate it. I'm really was excited and I got a very good deal. I'm just happy with my car. Hyundai's great.
Dear Galina,
Thank you so much for your awesome Off Lease Only review! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience.
We’re thrilled to hear that you enjoyed an easy, fast Off Lease Only sales experience during your visit to our Miami location. We appreciate your feedback regarding your experience searching online at the dealership. As technology develops, we are always looking for ways to make the Off Lease Only experience as stress free as possible.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer’s happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
Thank you for your business and for choosing Off Lease Only as your used car destination! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new Hyundai Santa Fe!
Sincerely,Your Off Lease Only Customer Care Team - Robin
On behalf of the owners – Mark and Eileen Fischer
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com