Off Lease Only Reviews
Florida
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About Off Lease Only
Off Lease Only is an independent used car dealership that sells thousands of used cars at its four Florida locations and worldwide through its website. Consumers can choose from around 5,000 cars at any time, and prices range from $5,000 to more than $100,000. There are no hidden fees, and Off Lease Only offers a five-day, 500-mile, no-questions-asked exchange policy for dissatisfied customers.
- Delivers nationwide
- No hidden fees
- Wide vehicle selection
- No in-house transportation
- Locations only in Florida
Off Lease Only Reviews
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Reviewed Oct. 10, 2019
This is my 2nd purchase at Off Lease, and I have to say both times I have had an awesome experience. My salesman Richard ** was sincere and absolutely wonderful. He made me feel welcomed and was extremely humble and patient with us. Kamau ** was our finance manager and he was efficient, friendly and very patient with us as well. I can’t say enough good things about this place. I will definitely be coming back for future car purchases for my growing teenagers. Thank you Off Lease.
Dear Jocelyn C,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive
We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We look forward to working with you for years to come.
Sincerely,Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 8, 2019
I have been getting a run around for my plates. Waiting one month and nothing, no info whatsoever. Tried calling. That is a joke. This place only sells cars. Their customer service is horrible. Still waiting!!!
Dear Alex,
We care about your concerns and understand your frustration. We’re glad to hear that a member of our tag and title team was able to reach you, and resolve the issue with your tag.
If any questions or concerns should come up, please don’t hesitate to reach out to our Customer Service Team directly, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We’re here to help!
We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Original Review: July 15, 2019
After exchanging emails with an Off Lease Only sales rep, I decided to move forward with the purchase of a 2017 Lexus GX-460. My wife and I called the sales rep while driving home one afternoon to see what he thought of the car. The sales rep told us that there was nothing wrong with the car and said that it was one of his favorite vehicle types. I inquired about the interior to make sure it was not a smoker vehicle as I would not be able to see the vehicle before I purchased it. The sales rep again said that it was in great shape but suggested we get an inspection by a third party called MyUsedCarBuddy for the cost of $160. He also stated that he had another GX 60 that we might want to look at. After a few minutes, he texted and said that the other GX he thought we might want to look at had been in an accident, never mentioning that the GX we wanted to move forward on had also been in an accident.
We moved forward with the independent inspection the sales rep had suggested, only to find out that the car had been in a significant accident. In my opinion, the sales rep could have save us $160 just by telling us the car had been wrecked. I could have also found this out by checking the CarFax, which I will do every time in the future. After thinking about my experience for a few days, I contacted the sales rep to see if they would be willing to make it right somehow. The sales rep now says that he told me the car had been in an accident, which is not true. In his last correspondence, the sales rep said he had nothing else to say, hence this review. I will not do business with the company and would suggest that however does, do your homework because you might not get the entire story from your sales rep.
Dear Mr. Walton,
I am not sure if you were viewing our vehicles on our website? We actually offer a free Carfax for every vehicle in stock. Also, while not required by Florida Law, we proactively disclose if a vehicle has been in a prior accident if we are notified at Auction.
Sometimes you will see that we have had a previous accident disclosure even if the Carfax shows no accident. We even go one step further on those cars we disclose as previous accident. We have an additional link to a third party inspection report. These inspection reports shows the prior repairs to the vehicle, including pictures. As far as we know, we are the only dealer in the industry to take this extra step. We try to provide as many tools, right on our website, as possible to allow our customers to make an informed purchase, even before they reach out to us.
We apologize if there was some confusion with our salesperson, he may have thought you had already viewed the vehicles on our website before moving forward. We do encourage our customers to have their own inspections done for their own peace of mind. We have nothing to hide. Our Broward General Manager, Teresa, will be reaching out to you shortly, if she hasn’t already, to see if there is anything further we can do to help you. In the event that she is unable to reach you, please contact her, toll free, at 1-833-794-5316. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed July 7, 2019
The advertised price is fixed in stone, You will pay more than that because of additions that will mysteriously be added in. Even that you are explicitly paying sales tax and registration fees they will add in documentation fees and processing fees for which you get nothing. Have your financing lined up before hand. Otherwise you will also pay "gap" insurance that is larger than it should be. They also hide theft insurance that requires you to buy a replacement from them. The policy has restrictions that do not sound equitable in the value that you will get for your stolen vehicle. You will not get the value for your trade-in or down payment. Gap insurance originated for new cars that dropped in value as soon as you drive off the lot. A used car is worth the same with a few more miles on it. They will try to sell you additional warranty that will add substantially to the cost of the vehicle even when a large portion of it is covered by the manufacturer.
Reviewed May 18, 2019
I've been trying to do business online with Off Lease Only and my internet interaction with them have been awful. I'm very interested in a vehicle they have for sale, only problem is it located 300 miles away from me. So I contacted them several times via chat and email and all their responses have been, "Give us your phone number and someone will contact you." I refuse to give out my private number unless absolutely necessary, I hate having high-pressure salespeople calling me through the day. Plus I like to have written evidence of what (and who) said this or that. I know I'll have to give my contact information at one point, but to me that point is not during the initial contact with a dealership.
Well, in my 3-4 email interactions with them, even once a General Manager emailed me, I always received generic, automated responses and not answers to the requested information. All their emails were details of how great the dealership was or how many cars they'd sold. My question is, if they cannot give direct, accurate information when contacted by internet, why even have an internet department? Makes me wonder if this is the kind of customer service they provide before a sale, what can be expected after the sale? For such reason, I cannot recommend this dealership and will not do business with them. P.s. I've purchased 2 vehicles in the past via internet with other dealers and have received great, top-notch customer service.
Dear Andy,
I can understand your frustration. In fact, you have brought up an issue that we are currently working on. We want our customers to communicate with us in the method they are most comfortable with. Every car we have for sale is listed on our website, www.offleaseonly.com. Each car on our website includes a free Carfax which is linked directly on that car’s home page. Additionally, we are rolling out linked auto check reports for all our cars, but right now only some are linked, if you do not see the Auto Check we can send it to you. Lastly, if we see that a Vehicle has had an auction announcement, even if it doesn’t show up on the Carfax or Auto check, we include an additional report from a third-party company called True Frame. These reports show you the structural and cosmetic integrity of the vehicle. Unlike other Dealers in the industry we are upfront and transparent and provide tools, so our customers can easily do their research from home. I will have Bob Harris our Corporate General Manager will be reaching out to you shortly, so we can answer any additional questions you may have. We look forward to earning your business.
Best Wishes,
Ejola Cook, V.P.
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 30, 2019
4 years ago we bought a 2014 Ford Escape from Ted ** in the W Palm Beach location and the another Ford Escape 2017 from Ted again, a gentleman, not the normal used car salesman. Financing was a long process but a better rate than expected, and the extended warranty was with unlimited miles. Right now I'm recommending a friend to Off Lease in Ft Lauderdale. Thank you again Ted.
Dear Walter H,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with Ted was so positive
We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car.
We look forward to working with you for years to come.
Sincerely,Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners - Mark and Eileen Fischer
Reviewed April 29, 2019
The DMV Nationwide service that Off Lease Only uses is terrible. I am now 51 days from my purchase of 2 vehicles, and have yet to receive title work in order to get license plates. I was told this would be a seamless process and would receive titles before the temp tags expired, well that didn’t happen. I took both cars to a dealer in Ohio to get an Ohio VIN inspections, even though when I asked about this during my purchase, 51 days ago, I was told that it was part of what the DMV Nationwide service does, but they DON’T!
So now because of the mileage missing on the form, which when I asked the lady doing the inspection she said it isn’t necessary, (and I have had her do at least 4 other cars for me in the past without issues and one car didn’t have an odometer or a instrument cluster) I now have to go back and get this done again and then mail the original forms to them for processing. This could have been avoided by Off Lease just doing the form at the ** dealership, which it states right on the form this can be done that they sent me, and all this ** would have been avoided. And yes I am a little salty right now! Yes I would recommend the cars they sell, but they really need to get their ** together when it comes to the paperwork!
Dear Arnold,
First and foremost, we want you to know that we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
We appreciate you bringing this matter to our attention. Our Customer Service Team should have reached out to you by now, and the matter should have been resolved by now. If, for any reason, it hasn’t been, please contact them using our toll-free number. You can also reach us via email. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
Enjoy your new rides, and we hope to see you for the next one!
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 17, 2019
I started the process of trying to buy a van on March 18th 2019. We signed all our paperwork with our notary (we are out-of-state buyers) on March 26th. We were told by a couple people from different departments that we should be able to have the vehicle by the end of that week or the beginning of the following week. We still do not have our vehicle. We have talked with so many other people from so many different departments and so-called managers as well, and still we are just being told that the car is on the list for a transport. They are not doing anything to get the vehicle to us in the time that they are promised.
Multiple times we were told that we would be called back and that did not happen. We have had to rent a vehicle because we needed one to take care of some doctors appointments out of state since we do not have a car. I was told by an agent that she would email me so I could give her the invoice for the rental car, and they would cover it for me. However, I never got an email from her. I still don't know whether or not they will actually reimburse us for this rental car. This whole experience has been very frustrating and we still have not gotten our vehicle or the answers that we have wanted. I definitely would not recommend buying a vehicle from this company out of state. If they claim to be such a great company for selling vehicles at great prices, I sure hope if you could walk in the door that they have some better customer service than what we have received online and over the phone.
Dear Charity,
First and foremost, we want you to know that we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
We’re disappointed to hear that you’ve encountered a delay with the shipping of your vehicle. We are aware, and glad to know that our management team is involved and is working on the situation on your behalf. We hope to have it resolved soon.
If you have any questions or concerns in the meantime, please don’t hesitate to reach out to our Customer Service Team, toll free. You can also reach us via email. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to assisting you, in any way we can.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 13, 2019
We are so happy we went to Off Lease Only to purchase our next used SUV!! We did our research and no one can compare to the prices and quality of the cars at Off Lease Only. Not only can you not beat their prices, but you can't beat the quality in their customer service! Our new friend Martin was incredible. He helped us find exactly what we wanted in our next vehicle, he was patient with us and answered every single question of ours (and we had plenty!). He's a very sweet guy who is going to get you in and out quickly, driving off the lot in the perfect vehicle for you and your family!
Tony was amazing, he was so professional and had lots of patience with us while going over our financing options. Steven is an awesome Manager, he puts the perfect people in the right positions that will ensure your car buying experience to be the best ever. These are wonderful, caring, professional people who are going to help you find your perfect car or SUV at a price you can't find anywhere else! Do yourself a favor and head over to Off Lease Only to find that dream car you have been waiting for! You will not regret it.
Dear Lauren Marie R,
On behalf of your friends at Off Lease Only in North Lauderdale, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our team.
We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Reviewed April 12, 2019
Our salesperson was great. We had 4 cars we liked. We test drove an Infiniti and it was perfect. We wanted to trade our vehicle. After inspection we were given to a gentleman who gave us what they said they would give us for the car. My husband said he felt it was a little unreasonable. The gentleman asked what we wanted the trade in for and we increased the amount $900. Which was reasonable but we would have discussed it with him.
Instead of talking to us nicely or showing us any type of customer service, he said “here is your keys” and walked away. He was so rude that if he took an extra minute to speak with us he would have known we were there to pay cash for that car and leave. We might even have understood if he was nice in his explanation and still bought the car and went home and just sold our car ourselves. I have had 4 friends and two coworkers buy vehicles from there and were very happy. I wish we could have said the same. My husband really loved the car.
It was everything he was looking for in the Infiniti that he wanted and after being there from 11:30 to after 3:00 we left without the car and now have to start our search again. I guess my thing is, even though you are busy, a little more than two minutes of your time and not making someone feel like you are putting them out would be appreciated.
We spent all that time at the dealership and that two minutes of rudeness made us leave and unfortunately we will remember that if someone asks about our experience there. I just bought a Jeep Rubicon, which I paid for in cash at another dealership and the customer service experience and the purchasing experience was nothing like this. I give our salesperson at Off Lease Orlando who showed us the vehicles high praise but when it came to purchasing and discussing the trade I have to give Off Lease of Orlando one star.
Dear L Holz,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With nearly a thousand employees now we rely on your feedback for quality control.
We’re glad to hear that you enjoyed your experience with your salesperson.
It’s unfortunate that your experience with the trade appraiser wasn’t the same. This is something that we would like to discuss with you further. All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. Please reach out to our Customer Service Team, toll free, at 1-833-794-5316. You can also reach us at customerservice@offleaseonly.com. We would like to make sure that this type of incident does not repeat itself.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We hope to be speaking with you soon and addressing your concerns.
We wish you the best with your new jeep!
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed April 8, 2019
I have purchased FIVE Jaguars through Off Lease Only and each time I purchased the extended warranty they recommended. I felt the warranty was important with these high-end cars where services can add up very quickly. It turns out, the warranty is nothing but a scam and I will not purchase another car through Off Lease.
My last Jaguar XJ (2014) I purchased from them was continually serviced at the Jaguar dealership in West Palm Beach and at the time of the incident had 45,000 miles on it. The warranty was supposed to cover the car until 75,000 miles. I took it in for service and they found the water pump was faulty and would certainly fail soon. The service manager called the warranty company and recommended a replacement. The warranty company refused and said they will not replace it until it completely fails. This was a recorded and documented conversation. The next day I was stranded on I95 in the heat of summer and had to wait several hours for a tow truck. Why you may be asking? The water pump failed which caused the engine to blow up. No warning, no fault lights, but exactly what the dealership warned the warranty company would happen if they did not replace the $300 water pump.
I am now the ticked off owner of a Jaguar with a blown engine that the warranty company said they will not pay for because they will not pay for overheating. Seriously! It overheated because the water pump failed, as the dealership stated it would, and the warranty company refused to replace it. Stay away, the warranty is a scam that will not cover your repairs and I still owe over $20,000 on the car and the bill to replace the motor is another $18,000+. I purchased extended warranties every time and when I needed it, they refused to uphold their contract. Unfortunately, court is the next stop. This is a financial fiasco and I would have been better off purchasing my cars directly from the dealerships. I will from now on. Buyer beware!! My problem will be yours if you buy another car from Off Lease anticipating you are safe with the extended warranty Off Lease sells you.
Dear Tim,
We take concerns like yours very seriously. While we are not the third-party service provider, we want to make sure our customers are taken care of. As you know we opened a full investigation into your claims. We discovered during our inquiry, that the timeline you have published in your reviews does not line up with the claims, and repairs done to your vehicle.
From what we can see you purchased this vehicle from Off Lease Only in September of 2014, and at the time the vehicle only had 23,167 miles on it. Then on April 2, 2018, over three years later, the vehicle was towed into the repair shop to check for a coolant leak and to check suspension noise. At the time you brought the vehicle was checked in it had 72,181 miles on the odometer, not 45,000 miles as you claim. From our calculation as April of 2018 you had already driven over 49,000 miles in the vehicle.
The repair shop determined that the vehicle’s coolant leak was because the coolant pipe had split and was leaking from the seam. There was never a claim made to replace the water pump. While there is a reference to the water pump in the notes, it was simply because there was some play in the bearing. All the repairs during that service were covered and paid for by your Service Contract. It appears you took possession of the vehicle on or about April 6, 2018.
Then contrary to your review, and of importance, your vehicle’s water pump did not fail on April 7, 2018 as you allege. In fact, you drove the vehicle for an additional 2,000 miles, over the course of two months before your water pump allegedly failed. It was on June 5, 2018, that a new claim was filed on the vehicle. At the time the mileage reading was 74,203 miles on the vehicle. The issue reported at the time was vehicle had stopped running, and the shop reported that the fuel line melted, the plastic fittings were melted, and the Coolant level was on empty.
To date no claim has been denied on either your water pump, or your current engine issue. On June 6, 2018, your service contract advisor spoke with the repair shop and stated that there was coverage for the water pump, seals/gaskets, Coolant and labor. A tear down letter was faxed to the repair facility. The service contact provider than called the shop on June 14, 2018 and were told that you did not authorize the tear down of the engine. The Advisor again called on June 28, 2018, July 6, 2018, and July 12, 2018 for updates from the shop and left messages. The Repair shop never responded at which point the claim was closed.
Additionally, it seems the low coolant warning light would have illuminated at the time your vehicle hit low coolant and would have warned of an impending issue, but it appears the vehicle continued to be driven after the warning light came on.
Based on our investigation of the service and claims records for your vehicle do not align with your review. Nevertheless, despite the fact that you are actually disputing an issue related to a third-party service provider on a vehicle you purchased “As Is” from Off Lease Only over three years ago, we would still like to help you, if we reasonably can. Our Customer Service team has reached out to you, but we have had no response. If we can help you find a resolution to get your car fixed, we are happy to help you.
Respectfully,
Ejola CookVice President, CAO, General Counsel
Reviewed March 30, 2019
I recently purchased a vehicle from OffLeaseOnly Miami. I was an out-of-state buyer, and although I recognize that out-of-state transactions can be a bit more involved than in-state ones, the company totally missed the mark. More specifically, I don’t think the people I encountered during my purchase (a) pay attention to detail and (b) ethically conduct themselves. For example, they advertised price of the car was not properly listed on my initial loan application: it was marked up more than $590.00. If this wasn’t enough, the salesperson misspelled my name on many of the final documents, my downpayment was not properly deducted from the purchase amount of the vehicle, and the Carfax report that was included in my final dossier wasn’t even a report of the car I purchased!
What’s more is that when the car was eventually delivered, it wasn’t even washed/detailed. It was an incredibly disappointing experience, and I just want to caution future buyers about this company. Some of these things I didn’t catch until after the purchase had been finalized. I was more focused on my move to another state, admittedly and because of my own lack of diligence in this regard, I take some responsibility for my negative experience. Today, I consider my interactions with OffLeaseOnly Miami a kind of learning experience—an experience I want others to learn from.
At the end of the day, I’ll never buy a car from here again, and I’ll passionately dissuade others from buying cars here, too. I expected my own online, car-buying experience to be similar to my sister’s, who purchased her vehicle from Carvana. As an observer of her process, I expected these online sellers to have integrity. I’m not all that sure they have the kind of integrity that is deserving of people’s hard-earned money—of your hard earned money. Stated simply, if you’re looking for a stress-free, car-buying process that’s motivated by mutual respect and integrity, please do yourself a favor and find another company.
I very much expect some business-like response from Off Lease Only (if they respond at all)—a response apologizing or saying something about the more than “4,000” transactions the company has to process every month. In order to preempt that sort of inadequacy, I want to just say that it might be better to streamline things, to downsize the operation so to speak, in order to create meaningful (and positive experiences) with all of your customers. This is at the center of a healthy growth model.
Dear Robert,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
Unfortunately, it sounds like you did not receive the level of service the owners started this company to provide. All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. We are currently investigating each referenced matter, and will be reaching out to you, shortly, to further discuss them with you, on a more personal level. In the event that we are unable to reach you, please contact our Customer Service Team. We’re here to help, and hope to have the opportunity to turn your experience around.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 29, 2019
Strike #1, I looked for a car in "Cars.com" within 50 miles of my location in St Petersburg FL. I found the car I wanted located, according to the Cars.com ad, 18 miles away from my zip code. In reality the car was located in Miami and they do not have any cars near St Petersburg. Their excuse for this is that they sell cars all over the world and have delivery service, but that would mean you would have to buy a car you have not test driven or even seen and on top of that pay a delivery fee. The fact is that the ad showed the car 18 miles away and that was not true.
Strike #2 After deciding to travel to Miami to see the car I called and found out that the "NO HIDDEN FEES" advertised was an outright falsehood. There is a hidden fee not disclosed in the ad on Cars.com. This was a dealer fee of $299 which they try to hide as some sort of a pre-delivery service charge but it is not in the ad that they do so BEWARE, there are hidden fees. One would think that a price of a car advertised with a big "NO HIDDEN FEES" claim would mean you would pay the price advertised, this is NOT the case. No matter how they twist it, it IS a hidden fee of $299.
Strike #3 They did provide the carfax report, good thing I read it. I thought they were straight up and would not sell damaged cars. The car had apparently suffered serious damage to the front end and sides. I will not advise anyone to buy a car from a dealer who is misleading or lies in their ads. If you do I advise to do your due diligence and confirm the location of the car, understand that there are hidden fees, and be careful, they sell previously damaged vehicles.
Dear Charles,
We really appreciate you taking the time to reach out and share your comments and feelings.
Thank you for bringing this matter to our attention. This is something that we have been working with Cars.com on, and we are awaiting their changes so that the locations are more clear.
Any fee involved with a purchase is clearly stated in all of our advertising, as well as on our website.
It is true that we sell cars that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents, and sell them at full price. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturers’ auctions that all dealers purchase their vehicles from. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing). EXTENDED SERVICE AGREEMENTS are available up to 10 years and/or unlimited miles from your date of purchase. We currently have over a thousand vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory.
Our Customer Service Team will be reaching out to you, shortly, if they haven’t already, to discuss these matters with you.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We hope to be speaking with you soon and addressing your concerns.
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 20, 2019
I located a 2015 GMC Yukon Denali on www.offleaseonly.com and immediately chatted with an online agent. I provided all my contact information as well as a pre-approval letter from Capital One Auto Finance. She checked and validated the car was available and would have a salesman reach out soon. A salesman named Siad called and said the car was available and went out to smell it for any hints of Smoke. He then called back and said it was Smoke-Free. (I have a son with CF) so I told him I wanted to purchase the car and I wanted to utilize the HOME delivery option. This was around 3:30 pm EDT.
He said he needed to hand it off to the Home Delivery Team and that they would call me right back. (As of this review, I never heard back from the Home Delivery team) I contact Siad again around 4:30 and let him know I hadn't heard back and didn't want to lose the car. He assured me they would be calling me right back. 9:00 pm EDT came and went. I called their main number 3 more times and filled out 2 more contact forms on their website to no avail.
Finally, this morning around 9:00 am EDT I got a call from a Sam a Sr Sales Rep and he jumped right in to get this sale going. The bottom line: Too bad, the car had already been sold. (Not Sam's Fault) but their internet to backend process is broken. Yesterday I was told it would be better if I came down in person, now if I had flown down, got a hotel last night and got to the dealership this morning only to find it was sold yesterday around noon I would have been out Flight, Hotel and time off work... Not a good process for out of state buyers. When I contacted them around 3 pm yesterday, they should have known a deal was pending... Shout out to Sam for calling me back! Thanks Sam, but shame on the internet team.
Dear Mark,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With nearly a thousand employees now we rely on your feedback for quality control.
We’re disappointed to hear that you clearly did not get the level of service the owners started this company to provide. Someone should have reached out to you with the status of the car, although that can be more difficult than what it might seem.
Vehicles sell so quickly here. We realize it might sound like a sales pitch, but it’s so true. When you’re saving people thousands on the purchase of their car, they really do sell fast. We typically sell over 4,000 vehicles each month. We have nearly two-hundred salespeople selling cars out of the same inventory, at the same time. A salesperson may not be aware that another salesperson is in the process of selling the car he’s showing to his customer. Often we’ll have two sets of customers interested in the same vehicle at the same time, and it literally becomes a race as to who completes the process first. We have customers who have called at night, just when we’re closing, to see if a specific vehicle is still available, then they arrive at opening the following morning.
With that said, we do have a really awesome NOTIFY ME feature on our website that’s available to you. Here’s the link to get you there: http://www.offleaseonlynotifyme.com/. All you need to do is scroll down, fill in the information based on the vehicle you’re looking for, and you’ll be notified as soon as one arrives in our inventory!You can fill out as many as you like. We have more than 1,000 new vehicles arriving in our inventory every week. As soon as you’re notified that one has arrived, please get the stock number and give us a call. Don’t give up!
In any event, we are looking into this matter to determine exactly what happened. Our Customer Service Team will be reaching out to you, shortly, if they haven’t already, to personally discuss these issues with you. In the event that they are unable to reach you, please contact them, toll free, at 1-833-794-5316. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 10, 2019
I found a car I was interested in on the Off Lease Only Palm Beach website. Because I live an hour away in Fort Lauderdale, I called their office at 8:45 on a Saturday evening (right before they closed) to see if the car was still available and at that location before I drove up there. The woman on the phone asked for the VIN number of the vehicle, which I gave her and she looked it up and said that yes the car was at the Palm Beach location and made an appointment for me for 10 am the next morning (right when they open).
My husband and I make the hour drive the next morning and lo and behold - nobody can find the car. Not only did the appointment she made not include which car I was interested in, but after walking around the parking lot and searching their online inventory for an hour it was determined that the “office” had made an error, there was no such car and after unsuccessfully trying to sell me other cars we made the hour drive back home empty handed.
Once back home I did my own search online and FOUND the car again. I took a screenshot of the listing and texted it to the Salesman who texted me back “Oh that car IS here, but it was in the back being repositioned and I wouldn’t have found it anyway. Let me know if you want to come back and see it, it’s a beautiful car.” I told them I would still be interested in the car if they transfer it to the Fort Lauderdale Off Lease Only store free of the $199 charge which they refused to do. Very disappointing to say the least.
Dear Nancy,
We’re so sorry for the delayed response, but just now became aware of your review. We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location.
Unfortunately, it sounds like you did not receive the level of service the owners started this company to provide. We don’t have a phone number for you anywhere in our records, so we’re not able to reach out to you. We would still like the opportunity to turn your experience around. You may have already found a car by now. If not, we hope you’ll give us a chance to turn your experience around.
We do have a few Mercedes CLA’s currently in our inventory, with a few in our North Lauderdale location. Please reach out to our Customer Service Team, toll free so we can give you the immediate attention and assistance that you deserve. You can also reach us via email. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We hope to be hearing from you soon, and assisting you in every way we can.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed March 8, 2019
When I bought the car there were some mechanical issues with it, within 5 days they had the problem fixed and resolved. I’m grateful to have bought this car threw this company. Aaron and Melo are awesome and action fast. Thank you guys so much.
Dear Kassidy Blazier,
Thank you so much for taking the time to write a review and rate your experience with Off Lease Only! We really appreciate the feedback! We hope you felt like part of the family during your visit.
The owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price.
We look forward to hearing from you again.
Sincerely,Your Off Lease Only Customer Care Team – Kayann
On behalf of the owners - Mark and Eileen Fischer
Reviewed Feb. 22, 2019
I purchased a vehicle in 12/2018. I live in CA. I love my car but can’t get the registration done. I have called the CA DMV and was advised that Off Lease has not completed the registration process. I called Off Lease and now that they have my money it is very hard to speak with anyone. And when I do I’m being told I’ll receive my registration within the next couple of days. This was early January & I have yet to receive it. I will have to request another temp plate and this is my third one. This is very frustrating. If you don’t live in Florida I wouldn’t suggest buying from Off Lease. Once they get your money you are screwed.
Dear Rodney,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
We are deeply concerned that you haven’t received your registration yet, and even more so that you haven’t received correct information whenever you’ve inquired about it. That is unacceptable. As an Out of State customer, you’re very important to us, and we want to provide you with the level of service the owners started this company to provide. Our Customer Service Team will be reaching out to you shortly, if they haven’t already, to give you the immediate attention that you need. In the event that they are unable to reach you, please contact them, toll free. You can also reach us via email. We’re here to help, and to hopefully turn your experience around.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and assisting you in every way we can.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Original Review: Feb. 13, 2019
After writing and telling them the whole experience I had they promised me to fix my loan which was a balance left and this NEVER HAPPENED! They call you, they apologize and tell you that they are going to speak to this person, and that person and they will call you back with a solution... HA! Joke, they won’t call you back! I spoke with them on JANUARY 28 which they promised me to be fixing my loan situation RIGHT AWAY and I am still waiting!!! You call the office, you ask for the manager and they never get him on line... The option I guess will be going there or going through other ways!
This is what happened to me: The whole experience is being a completely **! After you leave the Dealership they don’t care at all!!! First the whole process took 5 hours, which is a bit understandable due to the long process. I had to call them back because the car was very unstable on highway and I thought that could be the alignment and they never call me back!! I had to take my car to my own mechanic and he finds out that they put too much air on my tires “58” and they were about to pop!! I could’ve have a really bad accident!!!
When I did the test drive the tires signal was on and I notified them and they said that they would be fixing. Really bad safety issue!! Now for my surprise the loan company for the oldest car just told me that they didn’t pay off everything and there is a balance pending because they did not check the 10 day pay off correctly! Once again, they did not care!!! I sent emails and what they say is the bank gave them the wrong amount...??? This is **! There is NO follow up! I won’t recommend this place to nobody!!! You should care about your customers because we are the one bringing people! I went there because my sister in law told me about it but now I am very disappointed!!!
Dear Ana,
It sounds like you initially did not receive the level of service the owners starated this company to provide. You should have received immediate call backs, and, unfortunately, there can sometimes be delays where paperwork is involved, especially when you're processing over 4,000 transactions a month, and each transaction involves a myriad of documents, but we're pleased to know that your issue was resolved.
Should you have any questions or concerns that arise, please don't hesitate to reach out to our Customer Service Team, toll free. You can also reach us via email. We're always happy to help!
Respectfully,
Your Customer Care Team Member - SharonOn behalf of the owners - Mark and Eileen Fischer
Updated review: April 7, 2019
After a few emails, calls and visits I was contacted by Theo corporate office and am being sent a check in the mail for half of the repair bill. Not the complete result I was looking for but an amicable one.
Original Review: Feb. 9, 2019
This dealership sold me a vehicle with a “clean car fax” yet had been put together to conceal structural damage. When I brought the issue up to them 2 weeks after I bought the car home they declined to fix and then had audacity to offer to sell me another car with the damaged car as a trade in! They we’re offering me 3k less than what I paid for it! This is/was a disgusting experience and urge customers to not be fooled by the “clean” Carfax push.
Dear Alex,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
We’re disappointed to hear that you have been having issues with your vehicle. Our Customer Service Manager, John, will be reaching out to you shortly, if he hasn’t already, to discuss this matter with you. In the event that he is unable to reach you, please contact him. You can also reach us via email. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Updated review: Feb. 14, 2019
This has been resolved by Mrs. Rizzo and Mr. Houser with whom I am very pleased with they have handled all of the problems with ease and have made me very satisfied with the outcome thank you for the quick response.
Original Review: Jan. 30, 2019
"Off Lease Only proudly stands behind every vehicle that we sell. Your satisfaction is so important to us that we offer a 5-day exchange policy. No questions asked, no reason needed, simply return or trade into any vehicle in Off Lease Only's entire inventory." Be aware of the 5% restock fee. They don't make you aware of also when you are signing the p paperwork look at the fees. Ask about the Auto Armour. It's a 999.00 charge not explained and also ETCH for 399.00 that no one on the sales floor knows what that is. Read the contract. Its page 2 of 5 Sellers right to cancel and also the page that reads Deal checklist is where they sneak in the 5% restock fee. Buyer BEWARE!!!
Dear Wilfredo,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location.We’re glad to hear that our management team was able to resolve your issue.
Should you have any other questions or concerns, please don’t hesitate to reach out to our Customer Service Team via phone or email. We’re always happy to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
Enjoy your new ride, and we hope to see you for the next one!
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 24, 2019
I called several times trying to get a quote for an extended service plan on the vehicle I wanted to purchase. They asked several unrelated questions and said they had to hand me off to the third or fourth person who may be able to give me a simple quote. They appear to function like your average used car lot. If you like that proverbial experience they are for you.
Dear Bob,
First and foremost, we want you to know that we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. If this is still an issue, we would like the opportunity to rectify the situation. It sounds like you clearly did not receive the level of service the owners started this company to provide. We were unable to locate your information anywhere in our system. Please reach out to our Customer Service Team via phone or email. We’re here to help, and to turn your experience around.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to hearing from you soon, and giving you the immediate attention you deserve.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Jan. 10, 2019
Updated on 04/18/2019: After 4 months of going back and forth in trying to get this company to pay for repairs they withheld from their so called third party inspection company, they are now shifting the blame towards me, as if I could could control time and create rust and ruin alignment bolts on the piece of ** they sold me. Like I have been saying in all the reviews I have posted, If you want a problem with the car you are going to spend your hard earned money on then go see these thieves at Off Lease Orlando. But if you care about your money, Stay away.
Original Review: Good service but bad car representation, I bought a 2015 BMW 3 series but they told me they did not know when the warranty would expire, it expired 2 days after I took it off the lot, not to mention that it needed 5k in work when I towed it back to Denver. I will never buy a car from them nor will I ever recommend that anyone buy one.
Dear Kenneth,
It sounds like you did not receive the level of service that we expect every customer to have. We offer a complimentary Carfax for every vehicle we sell, which gives an estimate as to when the warranty will expire. Our customers are also free to reach out to the manufacturer to confirm the exact expiration time for the warranty. For added peace of mind, we also encourage every customer to take their vehicle of choice for a third party inspection. We have a process in place created to provide the highest level of service available in the industry.
We are working on a solution that will hopefully provide a more satisfactory experience for you. If you have any questions or concerns, please don’t hesitate to reach out to our Customer Service Team, toll free, at 1-833-794-5316. You can also reach us at customerservice@offleaseonly. We’re here to help!
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 28, 2018
I went to the North Lauderdale lot with my father to look for a work truck for my husband last night. My father and three siblings raved about the guaranteed low price of the vehicles so I was super excited about going there. Boy, was I disappointed with the service! The salesperson that we were connected with was inattentive and not welcoming. He directed us to a computer to look at vehicles via a search process.
My father and I narrowed it to one truck that was on the lot. We summoned him to bring the particular truck into the show area. When walking to the show area to see the truck I selected online, he was literally walking 10-15 steps ahead of us and conversing with someone else. Not sure if he was trying to "handle" two customers at once. When we got to the show area to see the car, he excused himself and returned back into the building presumably to speak to his other customer. When he returned, he did not ask us if we had any questions. He began inquiring if we were ready to purchase. We were actually very interested in purchasing... but not from him. There was no way he was about to make a commission from me.
Dear Carletha,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Ft. Lauderdale location. With nearly a thousand employees now we rely on your feedback for quality control.
We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. We would like the opportunity to rectify the situation. Our General Sales Manager, Alan, has been trying to reach you to discuss this matter with you further. In the event that he has not been able to reach you, please contact him. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 26, 2018
We purchased a 2016 Ford Fusion Energi. Thought we were getting a good deal. I have 2 issues for everyone to be aware of - Don't trust their inspections by the so-called 3rd parties. They are not thorough and are not specific. We found lots of issues after our purchase and Off Lease wanted nothing to do with fixing the issues. I get that we bought "as is" but they should have addressed these issues. If I ever buy again I'll either pay more elsewhere or be sure to have my own 3rd party do a thorough inspection. Where's my TITLE?
We purchased over 3 months ago. I've called more than 8 times. NOT ONCE have they returned my call. Their Title and Tag dept is always busy and no one is ever available. Their operator leaves messages on my behalf. NOT ONCE have they ever called me back. I'm writing this now while on hold waiting for a general manager. I am filing formal complaints with the State of Florida and BBB and whoever else I can file a formal complaint with. BEWARE of buying here. If they don't have the TITLE DO NOT BUY HERE!!!
Dear James,
First and foremost, we want you to know that we value you as a customer and appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our North Lauderdale location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
We’re very sorry to hear that you clearly did not receive the level of service the owners started this company to provide, but we are glad that our Customer Service Team was able to assist you and get the issue resolved.If you should happen to have any lingering questions or concerns, please don't hesitate to contact our Customer Service Team. We’re here to help!
We don’t actually provide the 3rd party inspections. That is something that we always encourage our customers to do, especially since they are buying a used vehicle. It sounds like there may have been a misunderstanding of some sort there, but we're glad everything was straightened out.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
Enjoy your new ride, and we hope to see you for the next one.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Dec. 12, 2018
I was looking forward to purchasing a car at Off Lease. I initially wanted to purchase a car in January but sales person was persistent for me to get the car the same day although I kept expressing what I wanted to do. I test the car and I love it but I’m disappointed because I stayed at the lot for almost four hours to have no one from the finance department call me back to tell me what my options and offer. I was there so long I could stay so I provided my information and asked to be called with what I would be approved for.
My sales person called me later that evening and stated that they are still working on my qualifications for loan and that I would be reached and she also asked if I can email my pay stub. After getting off an overnight shift at 6:30am I waited until they were open at 9am just to turn in my stubs so I can go home and sleep. I asked to get a call until this day all my personal information is with the department manager and sales person but never received a called. Highly disappointed.
Dear Elvita,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location.
We’re really sorry to hear that you did not receive the level of service the owners started this company to provide. Our Customer Service Manager, Erodita, should be reaching out to you shortly, if she hasn’t already, to further discuss this matter with you, in detail, on a more personal level. All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. We would like the opportunity to rectify the situation, and turn your experience around. We’re here to help!
Our owners, Mark and Eileen, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen
Reviewed Dec. 4, 2018
I read the reviews for this website/company and they are outstanding. However, my experience over these last few days has been quite the opposite. I live near Atlanta but have been searching the southeast for a specific vehicle. I found one in their West Palm Beach area and reached out to them. I got the typical automated email that looks authentic (I am used to that from dealerships by now) and then I got a text at almost the same time. I have 4 different names that have "reached out" to me either via email or text but I rarely get an answer back and when I did, it was several hours later... Or not at all. I told them that I would make a weekend drive for the car I want if a deal can be made. They know I have a trade and they sent me the link to fill out for my trade information.
I am well aware that dealerships are not going to commit to a price of a trade that they have not physically put their eyes on but they told me that they can give me an estimate. We are at the end of day 3 now and I have yet to get an estimate and I have yet had anyone talk to me about the car I am interested in. I just got off the phone with a lady 5 minutes ago that asked me about the stock number of the car I wanted and I explained that I have already submitted this via email twice (with no response either time).
I then explained that I have not heard back about the trade worksheet I filled out online and she kept telling me over and over that they have to see the car and I explained over and over that I understood that but I wanted the estimate that they said they would give. She did not understand that I understood the situation but I was not going to make a 9-hour drive without a solid deal in place for the car I wanted from them and an estimate on my trade. This seems to be too difficult for this company as I am going to assume that I will not hear from them unless I take the time to reach out to them first... Again. I am glad others had good experiences but mine has been less than stellar.
Dear Mark,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Palm Beach location. With nearly a thousand employees now we rely on your feedback for quality control.
We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide. Thank you for bringing this matter to our attention. All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. Our Palm Beach Management team will be reaching out to you shortly, to further discuss these matters with you, on a more personal level. We would like the opportunity to rectify the situation and turn your experience around. In the event that Our Assistant General Sales Manager, Andy, is unable to reach you, please contact him, toll free, at 1-833-794-5316. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you and giving you the immediate attention you deserve, and addressing your concerns.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 25, 2018
I inquired about a vehicle they advertised to see if it was still on the lot. I never got a response so I called and asked them to text or email me because I lived in Atlanta and the vehicle was in Miami, I wanted written confirmation before heading down. I've yet to hear from them. Makes me wonder if that vehicle really existed... It was a too good to be true deal!
Dear DJ Thomas,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location.
We have tried to reach by both phone and email, but neither the phone number, nor the email address provided are working. Please reach out to our Customer Service Team, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re happy to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.Hope to be speaking with you soon and assisting you in every way we can.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 21, 2018
I called a number of times because of an ad on eBay. It took over an hour to get to a sales person. I had purchased a prior vehicle from this company before so I knew how it worked. I tried to purchase a 2014 Jetta SportWagen TDI and have it delivered to KY. I was told It was still available in the back lot. Kit, the salesman, said he could not sell me the car that night. He could not take the required pictures in order for him to remove it from inventory. He said that he would do it the next morning at 9:30 AM and that the vehicle would still be there. I offered to pay via my credit card to hold it and wire transfer the funds if they preferred when the banks opened? Anyhow it sold later that night after being told that could not be done given their process. Then when I called back the next morning they tried to sell me another 2016 or 2017 at a much higher price. It felt like a classic bait and switch. Not Happy.
Dear Ken,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With nearly a thousand employees now we rely on your feedback for quality control.
We are really sorry to hear that you clearly did not get the level of service the owners started this company to provide.
Our vehicles do sell quickly, but you shouldn’t have been told it couldn’t be sold that night when apparently, it could be. Why, exactly, were you told that you couldn’t purchase it that night? We would like more information as to what was said and what took place.
All reviews are shared with the owner and our Customer Service Team in an effort to improve the overall customer experience moving forward. Our Customer Service Manager, John, will be reaching out to you shortly, if he hasn’t already, to address these concerns with you, on a more personal level. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in any way we can.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Nov. 11, 2018
We were referred to OffLeaseOnly.com to potentially buy a new car and we attempted to chat with a salesperson to learn more. We connected briefly with a lady named Kim who asked us to call her at 561-222-2277, and when we did, someone hung up on us. We emailed her and asked if everything was okay and never heard back. Well, that ends that and we feel lucky in that at least we did not end up at the lot and have to experience poor service in person.
Dear Ted,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location.We do apologize for the disconnect with communications. On that particular day we were having issues with our phone system, which is why the call dropped. It was not done deliberately. We receive over 3,000 emails each month, with less than 2% being negative. Our goal is for our customers to experience world class customer service, and be 100% completely satisfied. Unfortunately, due to the breakdown of our communication system, you did not get the experience that the owners started this company to provide. We are glad to hear that Ray, our General Manager, was able to reach you and personally extend our apologies and offer any assistance needed.
Should you have any questions or concerns in the meantime, please don’t hesitate to reach out to our Customer Service Team, toll free, at 1-855-994-6396. You can also reach us at customerservice@offleaseonly.com. We’re here to help!
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We're proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We’re here for you if you need us!
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 31, 2018
I bought a Range Rover at Off Lease Only. I financed the car and their price was good compared to other companies. I interacted with their salesperson and then I was taken around through all the different people that I have to talk to go through the procedure. I had a good experience at this place.
Dear Neil H,
Thank you so much for your Off Lease Only review! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 28, 2018
One of my co-workers referred me to Off Lease and when I went there, the customer service I got was top-notch. Initially, I went down there to buy an Audi. I then drove the Audi and it didn’t have that oomph factor that I was looking for. The gentleman, Santi, came out and told me about the BMW. He then asked me to give it a try and so I did. He literally wrote down everything about the car for me that when I left, I knew that it was the car I wanted. In fact, as soon as I sat in the car and cranked it up, I drove it off the lot, turned around and said that this was it. It was amazing and Santi gave that wow factor.
Everything in the process went smoothly. They found a lender and the price was great. The monthly payments are great too ‘cause they also factor in the warranty. I was speaking with the finance manager and he highly recommend getting a warranty. When he broke down to me the difference that would come out of my pocket versus what I would spend on the warranty, it was a no-brainer. Once you get down there at Off Lease, you'll be profoundly wowed. The way they are welcoming makes you feel like you're actual family. I’ve recommended two people to them already.
Dear Kevin E,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered.
Thank you for sharing this awesome review about our dealership. It's also great to know that your positive experience with Santi has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only . We wish you many happy miles in your new ride and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – KayannOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 27, 2018
My cousin bought a car at Off Lease Only two years ago and told me about it, so we went over there. They had better prices and their sales rep was a nice guy who knew his stuff. I bought a Nissan Sentra which I financed, and the process was quick.
Dear Carlos U,
Thank you so much for your Off Lease Only review! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 23, 2018
I bought a 2015 Jeep Patriot from Off Lease Only and my experience with them was good. They were very customer-friendly and I didn’t feel pressure. I financed the vehicle, but it was a tad confusing at first since it was my first car, so I read the paper after they talked to me and that made a little more sense. The salesperson was very friendly and casual. I didn’t know what I wanted, but I found the car that I instantly fell in love with. However, I did not have a good enough credit score before to do it without a cosigner. The consigner had to be someone who was very helpful in finding me a car that meets my needs. Off Lease was very helpful and I like the car that I have now. It was a very cool and interesting experience.
Dear Laura V,
Thank you so much for your Off Lease Only review! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 22, 2018
I had a very good experience with Off Lease Only. I got an Impala from them and I dealt with a nice lady named Gloria. It was my first time buying from them and the process was quick. I was in and out. I like my new car. It's big and better than my previous one.
Dear Shania W,
Thank you SO much for your business and for the kind Off Lease Only review. Your feedback is highly appreciated and is right on point with our main objective, excellent customer service! It's great to hear that your purchase experience with Gloria was so outstanding! We hope that you felt like part of the family during your visit.
It's also encouraging to know that your positive experience has earned us a loyal customer. We couldn't ask for nicer feedback. Our satisfied customers continue to be our best advertisement. Thank you for choosing Off Lease Only.
We look forward to serving you for years to come.
Sincerely,
Your Off Lease Only Customer Care Team – KayannOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 21, 2018
My daughter started college and I was giving my car to her, so I had to get another one. We should've done it earlier but then I was against it. I remember the car buying experiences that I had which were not my favorite things. I usually ended up with a headache and it was just crap. A friend of mine at work, however, told me about Off Lease Only and I tried it. I went on their website and looked at all kinds of cars. I've always bought new cars but at that time, I was thinking of getting a second hand. Maybe I could get a car with more options for a good price. My first interaction with them was with a young rep, but he was away when I went there. Neither was he available when I went back another time. He didn't abandon me though. He just had some sort of issue he had to take care of, but he recommended another rep, Love, and he had her ready there waiting for me.
Love asked me what I was interested in. We walked around and she also took me over to the computers. It was not the normal car buying experience. It was like a friend and I looking at the car. It was absolutely great. I was looking at another car and I was told that the cars could be there or not. I ended up with an Altima 3.5L SL and there was no pressure at all. I was kinda pushing more for my own financing and their rep saw that as I was sitting in his office. So he said he could hold off the purchase for me until I find out my own finance. That was great too. I went through my own financing eventually. I had a fabulous buying experience.
Off Lease Only has stuff that’s almost brand new. Some cars have only 3,000 or 4,000 miles on it. The car I got was two years old and I love this car. I had a little issue with it though. The motor of the two side mirrors was burned out but they said they would fix. I had to go back four times, which was a little frustrating because every time, I had to drive all the way over there. But it was one of those things they had to take care of because it would be dangerous if I go out. The only reason I didn't lose my mind after a while was because of their rep, Shonda. She was absolutely amazing. We got the problem fixed.
Off Lease Only always set my expectations. They said, "This is how we get the car. You get whatever the person gives you and we pass it on to you. That's how we keep our prices low." Everything was upfront, which I like, so even though I had to go back a few times, that’s all right. I've already recommended Off Lease Only to all my friends. They owe it to themselves to try it first. I also found out that there were other friends at work that have bought automobiles from Off Lease Only too and they had a great experience also. It’s amazing. Off Lease Only is gonna be my car buying thing from now on.
Dear Siraj,
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered. Thank you for sharing this awesome review about our dealership.
It's also great to know that your positive experience has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only. We wish you many happy miles in your new ride and we look forward to serving you for years to come!
Sincerely,
Your Off Lease Only Customer Care Team – KayannOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 20, 2018
I bought a car from Off Lease Only a couple of months ago. Then my wife's car was totaled in a car accident, so we needed to replace it and we came back to Off Lease. We looked at CarMax and at some local dealerships in the Tampa area where we live and Off Lease just couldn't be touched price-wise. The prices were so much better, and the variety was so perfect for what we needed.
I liked the basic and no-frills atmosphere at Off Lease Only. I liked that they don't spend money on a beautiful showroom, on free cookies, on expensive furniture because all that money came from somebody, and it doesn't come from them, it came from the customer. Off Lease gets the work done, and I'm not paying for a lot of nonsense at the facility. I'm just paying for my car and I like it that way better.
The sales representatives that I got to work with was good, and there was no pressure. He was knowledgeable and helpful. He made sure that we got what we needed and were looking for. He walked us through every step of the way and made sure that everything got done where it needed to get done. I've talked to people about Off Lease and I have a friend who's getting ready to buy a truck. He has contacts in Tampa, and he looked at the website but he can't find anything to compete with the Off Lease Only website. So, he's gonna be going to Off Lease when he's ready to buy his truck in a few months.
You have no idea how much it means to us to hear this kind of feedback. Our goal is for Off Lease Only's customers to have an outstanding experience and it sounds like our team delivered. Thank you for sharing this awesome review about our dealership. It's also great to know that your positive experience has earned us your high recommendation. We couldn't be happier. Our satisfied customers continue to be our best advertisement.
Thank you for choosing Off Lease Only. We wish you many happy miles in your new ride and we look forward to serving you for years to come!
Sincerely,Your Off Lease Only Customer Care Team – Kayann
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 19, 2018
I needed a new vehicle because the lease on my previous car was ending. I used Off Lease Only in the past and purchased a Honda Accord Coupe this time which I paid all upfront. The entire process took three hours. The salesperson I interacted with was very outgoing and made me feel that I had the right car.
Dear Mohammed,
Thank you so much for your Off Lease Only review! We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive.Your business means a lot to us. Thank you for choosing Off Lease Only! We wish you many happy miles in your new ride, and we look forward to serving you for many years to come!
Sincerely,
Your Off Lease Only Customer Care Team - Kayann
On behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 18, 2018
I had a good experience with Off Lease Only. A friend told me that his sister bought all her cars from them and so I told myself that I needed to take it up. Once I got there, the people were friendly and accommodating. I was able to buy an Infiniti, which I had financed. My credit score is not very good and so the reps came to me and told me what they were able to do in the ballpark that I could live in with towards the down payment that I needed. We were able to meet in the middle. Also, the people I dealt with were good and even if I didn't have much interaction with the financing people, they were helpful as well.
Dear John H,
On behalf of your friends at Off Lease Only, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our staff.
We will be sharing your feedback among our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing Off Lease Only as your used car destination.
Sincerely,
Your Off Lease Only Customer Care Team - KayannOn behalf of the owners – Mark and Eileen Fischer
Reviewed Oct. 17, 2018
We were buying a car. We looked at all the prices and we found the best ones at Off Lease Only. Because of that, we made the decision to buy from them. We also bought our previous car from Off Lease Only and it was a good car. This time, we bought a Ford Explorer, which took us a while to find, and we had great interactions with their sales rep. The car is good, just like the previous one we had, and we're pleased with it. The experience we had was pain-free and we really enjoyed it. I would recommend Off Lease Only.
Dear Robyn F,
Thank you so much for your repeat business!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want our customers to be happy and satisfied and we are glad that you always find the right car at the right price.
The owners began this company with their customers in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car. We look forward to working with you for years to come.Sincerely,
Your Off Lease Only Customer Care Team - KayannOn behalf of the owners - Mark and Eileen Fischer
Reviewed Oct. 16, 2018
I went into Off Lease Only Orlando to buy a new car. We got there at 4 and didn't leave until 9. The staff wasn't very helpful. The worst part about it after 5 hours they gave me my new car dirty and the manager there, Patrick, blamed it on them having too big of an inventory to clean my car. I found that reason as an excuse just to not clean my car. My father and I indicated to the sales person, Barry, that was assisting us that the tire was flat. Now 3 weeks with the car it turns out they sold me it with a bad tire. I am extremely disappointed in my experience there and will NEVER return there.
Dear Jeff,
First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Orlando location. With nearly a thousand employees now, we rely heavily on your feedback for quality control.
We understand the process to buy a car can be slow, and the wait can be frustrating. It is a major purchase and not something to rush through. Financing can sometimes take a while. We are powered by several of the nation’s strongest lenders, and our finance team is committed to finding you the best rate and terms available. Often, it takes a while for the call with the best rate and terms to come through. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. We’re always working on improving the process, without compromising efficiency and the end result. We’re always open to any suggestions for improvement.
We’re sorry to hear that you did not get the level of service the owners started this company to provide when it came to the detailing of your car. There's really no excuse for it to be dirty when it was delivered to you. We're glad to know that our Customer Service Manager, John, was able to reach you and resolve your issues.
Our owners, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale.
We’re proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.
We look forward to helping you, in any way we can, to enjoy your new car.
Respectfully,
Your Customer Care Team Member – SharonOn behalf of the owners – Mark and Eileen Fischer
Off Lease Only Company Information
- Company Name:
- Off Lease Only
- Year Founded:
- 1997
- State/Province:
- FL
- Website:
- www.offleaseonly.com