Cars.com Reviews

I took my car to Grand Prairie Ford and initially received a written estimate for my trade-in that I felt was fair. However, when it came time to finalize the paperwork, they tried to reduce the trade-in value by $2,000 without any legitimate explanation. This kind of last-minute change felt really unprofessional and left a bad taste in my mouth. I’d advise others to double-check the final numbers carefully before signing anything if they choose to do business there.

First time user. Can't even get logged back in after listing. No email response as well. Wow what a joke and recommend not wasting your time. I guess to post I need to say even more bad things. Lol. Just stay away.

This was the worst car buying experience I’ve ever had. The absolute worst. I’ve bought new cars before this car isn’t even brand new. It’s a 2021. I have had to jump through so many hoops and give so much information that I felt like I was buying a phantom. I had to call and verify everything all over again with the different banks even after submitting all this information to the dealership, I have never had to go through this and I’ve actually bought brand spanking new cars and never had to go through as much as I have with this company. I drove around in the car for three weeks almost a month one bank drop me because even after all the information I provided they didn’t think my second job was real and then the next bank I still had to buy all this information about the car and about my insurance. I went from having to put nothing down to $1000 down and my car payment went up $200 a month. Absolutely horrible.

I received response, but you can't read it. It's all a scam, so be careful. I will bet anything, Anthony is a ghost and the Ford truck is also a ghost. Conmen for sure. Cars.com should be pulled from the net.

They close you on a price and lock you in on a price you agree on then you sign your contract. You think everything is set .... but without you noticing they raise it after 3 months higher and higher each month. If you are a bigger company your office manager may just pay the increase without ever saying anything and that's exactly how Cars.com gets you!!! They say that you received a email about the the increase, putting you in a premium spot and by NOT replying to the email will automatic sign you in .... CRAZY.

I place my car for sale. Within an hour or so, I get a message from person "A". I response to person "A". I forward my phone number to person "A" and we speak specifics about the car. Person "A" says he is interested and would like to make arrangements to pickup car on a certain day. Gives a story which I didn't believe, so I gave him a day. He was going to forward me his info. I responded how will payment be handled. All of a sudden, his account is inactive. Person "A" had a different name as we was texting and not the same name on the message on the website. I traced his number and it's in the state of Illinois which is where Cars.com is located. Person "A" used three (3) names. Be careful with this site!! The company itself is either checking up on you OR trying to scam you!!! Buyer and Seller, BEWARE!!

This service is absolute trash for a number of reasons. 1. The system glitches consistently when attempting to add vehicles to your garage or listing a vehicle. This means you may need to re-do it several times. 2: The system will occasionally glitch a vehicle in your garage into a "Submitted" status that absolutely cannot be altered. This means the vehicle cannot be removed, edited, or anything and the listing can go live. Then if you've sold the vehicle, it'll remain up for EVER. I mean that in literal tense, forever.

Freehold Dodge & Ram is the best Dealership in the Tri-State Area. They are very reliable and accurate with my 2018 Dodge Challenger. I’m not a morning person and when I drop off my car for Service in the morning, I’m greeted with a comforting Smile and Professionalism. This is what Customer Satisfaction feels like when you take your vehicle into Freehold Dodge and Ram. I recommend this for your vehicle needs ❤️. Janene

On June 10, 2025, found a vehicle I wanted to purchase on Cars.com Inc. d/b/a Cars Commerce for $36,750-price reduction on 6/5/25. Using the Cars.com link to check availability, I contacted the dealership, Simi Valley Chrysler Jeep, and promptly received a reply that the vehicle was "Indeed it is". I telephoned the dealership to set up a time to view the vehicle and was in then informed that it was not the same vehicle, although both vehicles on both websites listed the exact same VIN number and stated the price is $42,760. I believe Cars.com is working a "bait-and-switch" move in conjunction with Simi Valley Chrysler Jeep. This is totally illegal!

If you like a vehicle that you saw in this website better check with the dealer or visit a different website. They will never deliver your email if they can't control it or like it. I wrote 3 email to a dealer and no response so I went to CarGurus.com and wrote them an email, asked why they didn't answer there email? Their answer was (That is the Cars.com trick). Disgusting company.