Cars.com Reviews

I have used car dealer in Los Angeles, CA. I work with Cars.com for more than 10 years and never have any issue. From 4 months ago half of my inventory was not inline or online without pictures. I contact my rep Allen and request for adjustment on my bill. She was like, "No I cannot adjust the bill." Then my bill from $900.00 jump to $1350.00. I call again and she said, "If you sign the new contract we bring it down to $1000.00." We agree on that. And we adjust the bill on next month. She never send me any new contract and I call her again.

I submitted my auto for an instant offer 11/8/23, but received an automated email from the dealer that was supposed to buy my car, about me buying one of their cars. (vs the other way around) Submitted again after 1st offer expired and the same dealer never bother to contact me a second time. After first incident Cars.com said, contact them yourself. After my second "instant offer" I did just that and couldn't get through to anyone 4 different times and extensions. This entire experience feels like one giant SCAM! Highly suspicious of them and their affiliate dealers and their practices.

I just bought a laser blue Mini Cooper S. 88 000. miles. I punched in my Vin and this automated lying machine said it had 97 000 miles. So there is lie #1. Second was my car if fully optioned to the gills. No broken plastic dings dents or any rips or tears. They valued it at 1800 to 3600? Are you complete scammers or what? I just bought it last month. Mileage fully documented. So even online the dealership is lying. This is why I only buy from owners. Not parasitic habitual scam artists. I'm not selling it anyways. I'm just goofing around. Sorry, we're not all broke and hard up to take your abusive business practices.

Cars.com misleads (lies to) customers by telling them that their "Autocheck" mileage is much greater than actual. My truck has 17,212 miles on it. I'm the original owner. When I entered the actual mileage, Cars.com responded with an error message that the actual reported autocheck mileage was 74,000. Absolutely not true. They also gave me by far the lowest value for my truck, by over $5000.

Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry.

The prices in car sale posts made by private sellers o this platform are unfairly labeled as worse than identical cars with more mileage posted by dealers. My car at $65.5K and 20,100 miles is labeled as only a "good deal $731 under", while $69K car with 29K miles and $65.5K car with 25K miles are labeled as "GREAT DEAL $$$KKK under". This is an unfair advertising policy targeted to promote dealers who pay fees for their membership and posts, vs. private sellers who don't. #unfairpolicy #unfaircompetition #unfairdeceptivepractices

I have a dealership and I wanted to post my vehicles on their website. They said it's free, then I posted two vehicles and they said it's under review and within 24 hours it should be posted. Since that time my postings are not posted and they sending me advertisements of other vehicles. This means they are only trying to get people's emails addresses for their own benefit.

While the support staff was helpful I sold my car on FACEBOOK Marketplace for free. I didn’t even get close to a sale here. Hmmm Wonder if I’ll use them again…Somewhat doubtful, maybe. Furthermore, and my primary complaint, is they are rife with scammers and tire kickers. I probably experienced 3 scam attempts for every legitimate interest. To be fair Cars.com anti scam department quickly helped me with them but still. Why sell here only to set yourself up as a target to a bunch of lowlife pond scum sucker scam artists?

I like the filters but wish they would add a filter for cars that have a clean title, salvage title, or are totalled.. Too many cars being sold on this site that are wrecked or salvaged and you have to investigate. It use to be a much higher quality car website.

I found the car I wanted on here. I purchased directly through the dealership after seeing it on cars.com. The pictures were very nice. I didn't have any problems getting in touch with the dealership afterwards. I would recommend this site to other car shoppers out there.