Cars.com Reviews

Purchased a 2015 Jeep Wrangler Sahara from Wellesley Mazda in MA. I really liked the look of the Jeep. This would be my first. Sales department was very friendly and accommodating. After a test ride, I discussed issues I had with the vehicle. I smelled antifreeze under the hood. I heard squealing noise coming from rear of vehicle. Salesman called me and said service had reviewed and inspected and did not find any issues. I took them at their word. Re-test drove the Vehicle and all seemed fine so I purchased the vehicle. I was purchasing this vehicle from out of state hour and 45 minutes away. First off did not realize I had to register the vehicle myself normally done by the dealer. Salesperson was kind, drove the vehicle to CT and ran it through emissions. He faxed me the paperwork so I didn’t have to make another trip to the dealer. Picked up the vehicle and was on my way home.

I started working up a plan to sell my 2003 VW Passat Wagon. Researching, I found that station wagons were not so much in demand theses days, as SUVs had fulfilled that market. So, I set up my acct. and My Garage at Cars.com and listed my Passat. It sold in two days! Granted, there are many factors why it was a great buy, but the hits I got on the listing were amazing. I had several inquiries wanting to buy that day. So, BIG fan. Hghly recommend!

Positive and professional salesman. Very helpful and knowledgeable.

Cardinal Motors was phenomenal…not only was the car exactly as represented but the staff was very knowledgeable and gave great customer service. Would give 10 stars if I could. Kevin and Christian are the ones to ask for.

Trying to sell car as a private party. Lots of inquiries, all of which have turned out to be bogus. Not recommended. It wasted our time and energy. After trying to sell the car for 4 weeks, we decided to ditch Cars.com

I took my car to Grand Prairie Ford and initially received a written estimate for my trade-in that I felt was fair. However, when it came time to finalize the paperwork, they tried to reduce the trade-in value by $2,000 without any legitimate explanation. This kind of last-minute change felt really unprofessional and left a bad taste in my mouth. I’d advise others to double-check the final numbers carefully before signing anything if they choose to do business there.

First time user. Can't even get logged back in after listing. No email response as well. Wow what a joke and recommend not wasting your time. I guess to post I need to say even more bad things. Lol. Just stay away.

This was the worst car buying experience I’ve ever had. The absolute worst. I’ve bought new cars before this car isn’t even brand new. It’s a 2021. I have had to jump through so many hoops and give so much information that I felt like I was buying a phantom. I had to call and verify everything all over again with the different banks even after submitting all this information to the dealership, I have never had to go through this and I’ve actually bought brand spanking new cars and never had to go through as much as I have with this company. I drove around in the car for three weeks almost a month one bank drop me because even after all the information I provided they didn’t think my second job was real and then the next bank I still had to buy all this information about the car and about my insurance. I went from having to put nothing down to $1000 down and my car payment went up $200 a month. Absolutely horrible.

I received response, but you can't read it. It's all a scam, so be careful. I will bet anything, Anthony is a ghost and the Ford truck is also a ghost. Conmen for sure. Cars.com should be pulled from the net.

They close you on a price and lock you in on a price you agree on then you sign your contract. You think everything is set .... but without you noticing they raise it after 3 months higher and higher each month. If you are a bigger company your office manager may just pay the increase without ever saying anything and that's exactly how Cars.com gets you!!! They say that you received a email about the the increase, putting you in a premium spot and by NOT replying to the email will automatic sign you in .... CRAZY.

I place my car for sale. Within an hour or so, I get a message from person "A". I response to person "A". I forward my phone number to person "A" and we speak specifics about the car. Person "A" says he is interested and would like to make arrangements to pickup car on a certain day. Gives a story which I didn't believe, so I gave him a day. He was going to forward me his info. I responded how will payment be handled. All of a sudden, his account is inactive. Person "A" had a different name as we was texting and not the same name on the message on the website. I traced his number and it's in the state of Illinois which is where Cars.com is located. Person "A" used three (3) names. Be careful with this site!! The company itself is either checking up on you OR trying to scam you!!! Buyer and Seller, BEWARE!!

This service is absolute trash for a number of reasons. 1. The system glitches consistently when attempting to add vehicles to your garage or listing a vehicle. This means you may need to re-do it several times. 2: The system will occasionally glitch a vehicle in your garage into a "Submitted" status that absolutely cannot be altered. This means the vehicle cannot be removed, edited, or anything and the listing can go live. Then if you've sold the vehicle, it'll remain up for EVER. I mean that in literal tense, forever.

Freehold Dodge & Ram is the best Dealership in the Tri-State Area. They are very reliable and accurate with my 2018 Dodge Challenger. I’m not a morning person and when I drop off my car for Service in the morning, I’m greeted with a comforting Smile and Professionalism. This is what Customer Satisfaction feels like when you take your vehicle into Freehold Dodge and Ram. I recommend this for your vehicle needs ❤️. Janene

On June 10, 2025, found a vehicle I wanted to purchase on Cars.com Inc. d/b/a Cars Commerce for $36,750-price reduction on 6/5/25. Using the Cars.com link to check availability, I contacted the dealership, Simi Valley Chrysler Jeep, and promptly received a reply that the vehicle was "Indeed it is". I telephoned the dealership to set up a time to view the vehicle and was in then informed that it was not the same vehicle, although both vehicles on both websites listed the exact same VIN number and stated the price is $42,760. I believe Cars.com is working a "bait-and-switch" move in conjunction with Simi Valley Chrysler Jeep. This is totally illegal!

If you like a vehicle that you saw in this website better check with the dealer or visit a different website. They will never deliver your email if they can't control it or like it. I wrote 3 email to a dealer and no response so I went to CarGurus.com and wrote them an email, asked why they didn't answer there email? Their answer was (That is the Cars.com trick). Disgusting company.

A little over a week ago my wife and I visited a dealer which had a car listed through Cars.com. After looking the vehicle over I asked for the Carfax which the dealer provided. A quick look through the Carfax showed that the odometer had been rolled back 100,000 miles! I showed the dealer who reacted as if it were a surprise and I thought maybe that was true since it would be stupid to show me the Carfax if he knew. I waited three days for the Cars.com listing to be updated. When nothing happened I notified Cars.com.

I bought a 2025 Buick Encore GX sport touring from McKenzie Motors in Milton 1/29/25. I absolutely love it. Chase helped me and worked with me and was absolutely wonderful, he helped me find the right car for me. The staff are wonderful. I am very pleased with their expertise.

Salma was great. She showed us the car and made the process really quick and easy. The best part was they were willing to negotiate the price. Thanks for the fast service. I was really happy with my experience and service.

I purchased a car that was listed on Cars.com that listed the car equipped with a remote start. The salesman at the dealership also confirmed it came with a remote start. Later I found out they FAILED to mention it only works with an app that will be costly each year in order to use the app. The manager at the dealership (McGrath Acura) said Cars.com listed it incorrectly. I am terribly disappointed in the lack of transparency and inconvenience. Buyer beware. Make sure you’re actually getting what you’re made to believe you are buying!

It's been 3.5 weeks and they still haven't activated my listing to sell my car on their website. I reached out to them after 5 days to inquire and it took them 4 days to respond. I sent them the information they requested nearly 2 weeks ago and the listing still hasn't been published.

Received offer, went to dealer, reneged without even looking, after waiting a week for the buyer to come in and close the deal, cost me 3 other offers. I could understand if there was something wrong with the car but the dealership GM wouldn't even come out of his office to explain, total lack of courtesy.

I was very disappointed that the estimated value provided by your platform was not honored by your partners at Grand Prairie Ford. They refused to honor even your minimum estimate and offered almost $10K less than your minimum range. Not sure if that's how your program works but it erodes the integrity of your platform. Just thought I would share this with you

I used Cars.com once, found a Jetta, happy-ending. Now, your website/filters are ridiculous. Did your web group do it on purpose. Ready to buy a 40k car, and find your site impossible to use. Have the owners ever, genuinely, tried it?

I went to see a car that was listed on Cars.com. I made an appointment to look at the car. When I got there they could not locate the car. I was called a few hours later stating that the owner took the car to another state???? I went back on the site and noticed the car was listed at a lower price. The mileage was still marked as the previous. I made another appointment to see the car. I was told it now has 2,000 more miles than stated. The salesperson also stated that someone has put a deposit down on the car. I then decided that I would place a deposit down to hold the car. Only for 48 hours. I was told that I would not be getting back the full deposit. They take 4%. The cost shown for the car also is 2500 more than stated. I then decided not to take the car. Went back on the site and notice it is now even lower priced than before????

Terrible! They give you a price to buy your car, then try to chisel it down to nothing when you get to the dealer. The dealer they sent me to gave me the lowest price of anybody else on earth. Do not trust them!!!

Cars dot com, are not credible. They sent me an offer for $3025, I go to the dealer and they offered $2000. Thanks for nothing. The guy hemmed and hawed and said they were searching for a buyer on their computers-I thought they were the buyer!

I purchased a lot of vehicles in my lifetime and Sam was the best salesman. Very helpful. Patient and courteous. I would highly recommend to friends and family! I'm so happy with my decisions. I'm confident as well.

I wish I had come across this review site before I bought an ad on Cars.com to sell my car because I got the impression they were steering me toward accepting lowball offers from dealers instead of generating legitimate leads from individuals. In my experience with other listing sites, I typically receive numerous inquiries when the listing is fresh, then dwindling down as time goes on, but not with Cars.com, just the opposite. I got one legitimate lead three days before the listing expired, and sold the car to that person at a reduced price.

I recently purchased a 2012 Shelby Mustang GT500 Convertible from Exotic Motors Inc. I bought the car sight unseen since I live in Columbus Ohio. I asked many questions and viewed many photos. The car was delivered free to Ohio from Chicago area. The sales team was excellent and trustworthy. The car arrived as described and is simply beautiful. Thanks Exotic Motors Inc

I have used car dealer in Los Angeles, CA. I work with Cars.com for more than 10 years and never have any issue. From 4 months ago half of my inventory was not inline or online without pictures. I contact my rep Allen and request for adjustment on my bill. She was like, "No I cannot adjust the bill." Then my bill from $900.00 jump to $1350.00. I call again and she said, "If you sign the new contract we bring it down to $1000.00." We agree on that. And we adjust the bill on next month. She never send me any new contract and I call her again.

I submitted my auto for an instant offer 11/8/23, but received an automated email from the dealer that was supposed to buy my car, about me buying one of their cars. (vs the other way around) Submitted again after 1st offer expired and the same dealer never bother to contact me a second time. After first incident Cars.com said, contact them yourself. After my second "instant offer" I did just that and couldn't get through to anyone 4 different times and extensions. This entire experience feels like one giant SCAM! Highly suspicious of them and their affiliate dealers and their practices.

I just bought a laser blue Mini Cooper S. 88 000. miles. I punched in my Vin and this automated lying machine said it had 97 000 miles. So there is lie #1. Second was my car if fully optioned to the gills. No broken plastic dings dents or any rips or tears. They valued it at 1800 to 3600? Are you complete scammers or what? I just bought it last month. Mileage fully documented. So even online the dealership is lying. This is why I only buy from owners. Not parasitic habitual scam artists. I'm not selling it anyways. I'm just goofing around. Sorry, we're not all broke and hard up to take your abusive business practices.

Cars.com misleads (lies to) customers by telling them that their "Autocheck" mileage is much greater than actual. My truck has 17,212 miles on it. I'm the original owner. When I entered the actual mileage, Cars.com responded with an error message that the actual reported autocheck mileage was 74,000. Absolutely not true. They also gave me by far the lowest value for my truck, by over $5000.

Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry.

The prices in car sale posts made by private sellers o this platform are unfairly labeled as worse than identical cars with more mileage posted by dealers. My car at $65.5K and 20,100 miles is labeled as only a "good deal $731 under", while $69K car with 29K miles and $65.5K car with 25K miles are labeled as "GREAT DEAL $$$KKK under". This is an unfair advertising policy targeted to promote dealers who pay fees for their membership and posts, vs. private sellers who don't. #unfairpolicy #unfaircompetition #unfairdeceptivepractices

I have a dealership and I wanted to post my vehicles on their website. They said it's free, then I posted two vehicles and they said it's under review and within 24 hours it should be posted. Since that time my postings are not posted and they sending me advertisements of other vehicles. This means they are only trying to get people's emails addresses for their own benefit.

While the support staff was helpful I sold my car on FACEBOOK Marketplace for free. I didn’t even get close to a sale here. Hmmm Wonder if I’ll use them again…Somewhat doubtful, maybe. Furthermore, and my primary complaint, is they are rife with scammers and tire kickers. I probably experienced 3 scam attempts for every legitimate interest. To be fair Cars.com anti scam department quickly helped me with them but still. Why sell here only to set yourself up as a target to a bunch of lowlife pond scum sucker scam artists?

I like the filters but wish they would add a filter for cars that have a clean title, salvage title, or are totalled.. Too many cars being sold on this site that are wrecked or salvaged and you have to investigate. It use to be a much higher quality car website.

I found the car I wanted on here. I purchased directly through the dealership after seeing it on cars.com. The pictures were very nice. I didn't have any problems getting in touch with the dealership afterwards. I would recommend this site to other car shoppers out there.

I’m a dealer in Oklahoma. I signed up for Cars.com for 4 month starter and as told multiple times I could cancel after 4 months. I only posted 3 cars and they would not allow me cancel. This company is filled with liars and cheats. I was lied to multiple times and my issues were never resolved. This company will scam you out of money just like they did my business. Watch out and look elsewhere.