Cars.com Reviews

I went to see a car that was listed on Cars.com. I made an appointment to look at the car. When I got there they could not locate the car. I was called a few hours later stating that the owner took the car to another state???? I went back on the site and noticed the car was listed at a lower price. The mileage was still marked as the previous. I made another appointment to see the car. I was told it now has 2,000 more miles than stated. The salesperson also stated that someone has put a deposit down on the car. I then decided that I would place a deposit down to hold the car. Only for 48 hours. I was told that I would not be getting back the full deposit. They take 4%. The cost shown for the car also is 2500 more than stated. I then decided not to take the car. Went back on the site and notice it is now even lower priced than before????

Terrible! They give you a price to buy your car, then try to chisel it down to nothing when you get to the dealer. The dealer they sent me to gave me the lowest price of anybody else on earth. Do not trust them!!!

Cars dot com, are not credible. They sent me an offer for $3025, I go to the dealer and they offered $2000. Thanks for nothing. The guy hemmed and hawed and said they were searching for a buyer on their computers-I thought they were the buyer!

I purchased a lot of vehicles in my lifetime and Sam was the best salesman. Very helpful. Patient and courteous. I would highly recommend to friends and family! I'm so happy with my decisions. I'm confident as well.

I wish I had come across this review site before I bought an ad on Cars.com to sell my car because I got the impression they were steering me toward accepting lowball offers from dealers instead of generating legitimate leads from individuals. In my experience with other listing sites, I typically receive numerous inquiries when the listing is fresh, then dwindling down as time goes on, but not with Cars.com, just the opposite. I got one legitimate lead three days before the listing expired, and sold the car to that person at a reduced price.

I recently purchased a 2012 Shelby Mustang GT500 Convertible from Exotic Motors Inc. I bought the car sight unseen since I live in Columbus Ohio. I asked many questions and viewed many photos. The car was delivered free to Ohio from Chicago area. The sales team was excellent and trustworthy. The car arrived as described and is simply beautiful. Thanks Exotic Motors Inc

I have used car dealer in Los Angeles, CA. I work with Cars.com for more than 10 years and never have any issue. From 4 months ago half of my inventory was not inline or online without pictures. I contact my rep Allen and request for adjustment on my bill. She was like, "No I cannot adjust the bill." Then my bill from $900.00 jump to $1350.00. I call again and she said, "If you sign the new contract we bring it down to $1000.00." We agree on that. And we adjust the bill on next month. She never send me any new contract and I call her again.

I submitted my auto for an instant offer 11/8/23, but received an automated email from the dealer that was supposed to buy my car, about me buying one of their cars. (vs the other way around) Submitted again after 1st offer expired and the same dealer never bother to contact me a second time. After first incident Cars.com said, contact them yourself. After my second "instant offer" I did just that and couldn't get through to anyone 4 different times and extensions. This entire experience feels like one giant SCAM! Highly suspicious of them and their affiliate dealers and their practices.

I just bought a laser blue Mini Cooper S. 88 000. miles. I punched in my Vin and this automated lying machine said it had 97 000 miles. So there is lie #1. Second was my car if fully optioned to the gills. No broken plastic dings dents or any rips or tears. They valued it at 1800 to 3600? Are you complete scammers or what? I just bought it last month. Mileage fully documented. So even online the dealership is lying. This is why I only buy from owners. Not parasitic habitual scam artists. I'm not selling it anyways. I'm just goofing around. Sorry, we're not all broke and hard up to take your abusive business practices.

Cars.com misleads (lies to) customers by telling them that their "Autocheck" mileage is much greater than actual. My truck has 17,212 miles on it. I'm the original owner. When I entered the actual mileage, Cars.com responded with an error message that the actual reported autocheck mileage was 74,000. Absolutely not true. They also gave me by far the lowest value for my truck, by over $5000.