CarGurus Reviews
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About CarGurus
CarGurus is an online vehicle marketplace for new, used and certified vehicles. It also provides buying services with instant offers. You can read test drive reviews, compare pricing and find deals based on dealership or private seller location. Additionally, CarGurus arranges for vehicles to be delivered straight to your doorstep. CarGurus offers financing options through partner lenders and is available nationwide.
- Nationwide
- Financing available
- Extensive vehicle selection
- No warranty
- Changing inventory
- Dependent on seller integrity
Featured Reviews
Our editor’s take
CarGurus is a good online platform for buying and selling vehicles. The company makes it easy to search for vehicles within your price range, with filtering options for color, body style, fuel type and more. If you want to avoid the hassle of in-person car buying, CarGurus may be a good fit for you.
However, reviews on our site show issues with communication between the company and its partners in regard to vehicle prices. So, if you choose CarGurus to purchase a vehicle, make sure to read the fine print.
CarGurus service area
CarGurus operates an online platform that provides services to users internationally. The company shares vehicle listings from dealerships and private sellers across the globe, so vehicle searches are based on your location.
CarGurus inventory
CarGurus offers an online car buying and selling experience. It provides listings from car dealerships and private sellers across the United States. Additionally, CarGurus will assist in selling your car by providing an offer sourced from its partner dealers. Inventory changes often and includes:
- New cars
- Used cars
- Certified preowned cars
In addition, CarGurus offers financing and a 100% online buying experience.
CarGurus warranty
CarGurus doesn’t offer warranties directly. However, when purchasing a vehicle through CarGurus, you can explore warranty options provided by the seller or dealership. Many dealerships offer warranties or extended warranty plans depending on the vehicle.
CarGurus financing
CarGurus’ vehicle pricing is set by the dealership or private seller. However, CarGurus offers financing through partner lenders, including Chase, Capital One, Westlake Financial and Global Lending Services (GLS). Loan prequalification is offered, with no impact on your credit score. After you are prequalified, you can use your offer to view rates on cars eligible for financing.
CarGurus additional services
CarGurus provides a variety of services related to car buying and selling.
- Buy: Used, new and certified cars are available for purchase with a complete online buying experience.
- Sell: See your car’s value and receive an instant offer. Instant offers are supported in 37 states.
- Finance: Get prequalified and finance approval through partner lenders.
- Research: Learn about test drive reviews, price trends, advice and tips, general questions and car comparisons.
CarGurus FAQ
What is CarGurus?
CarGurus is an online vehicle buying and selling platform. It provides an inventory of new, used and certified vehicles for sale, which can be searched for by location. CarGurus shows vehicles for sale by private individuals and dealerships.
How does CarGurus work?
CarGurus maintains an online database of new, used and certified vehicles that are offered by dealerships or private individuals. It offers listings based on ZIP code and location and assists in connecting you with financing lenders.
Where is CarGurus available?
CarGurus is available nationwide and internationally.
Is CarGurus legit?
Yes. CarGurus offers legitimate vehicle buying and selling services through a transparent and user-friendly online system. CarGurus has established partnerships with dealerships and financing lenders.
CarGurus Reviews
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Popular Mentions
- 4,696,463 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,696,463 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 2, 2025
I have used CarGurus to search for vehicles a few times and I have to say it's very convenient. A few of the features I really like are.
2. They will email or text you when a car you are watching drops in price.
3. They have detailed descriptions of all the cars as well as a bunch of pictures for most vehicles.
4. Most cars have a Carfax done and they provide the information to you.
5. You can get pre-approved through their lending partners right over the app.
I read some reviews where people complained about dealerships not responding or contacting them. That was not my experience. Every dealership that I sent a message through the app saying I was interested in the car contacted me the same day in most cases. The phone numbers are listed as well as the address and state and distance from your location. I'm not sure why people were complaining about dealerships not contacting them back. If anything I got too much attention.
It's not CarGurus' fault if a company does not follow up on a sales lead. They provide all the information for you to get a hold of them but they can't force a dealership to call you back or be attentive. I did not get the Cadillac that I wanted because I had limited credit and was not able to get financed and had to have a family member cosign and I bought a Honda Accord locally. I will definitely use CarGurus in the future. My experience was excellent with them. Thank you for providing an excellent service, and making finding the car you want easy and enjoyable.
Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you've had such a positive experience using CarGurus and found our features helpful in your search. It means a lot to know that our platform made the process easier and more enjoyable for you, and we truly appreciate your support and recommendation!
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Reviewed Jan. 8, 2025
I used CarGurus the first time a couple of weeks ago to sell my car and buy a new one. They were very informative and made it really easy to connect with dealerships that I'd be interested in working with. I didn't know how the process was gonna play out, but that was not because there wasn't literature or information for me to read on the CarGurus' site. I was following the prompts. It gave me a list of dealerships and estimated prices for my car that I was selling, like how much they thought the dealership would offer. Then it gave me the options in terms of what I might be interested if I was gonna purchase another car. I did that two days before I ended up going into a dealership and within three days, I had ended up completing the purchase and the sale.
I feel really good about the experience with the sale. In terms of working with CarGurus, it was a very seamless process. I enjoyed working with them. I'm sure that if I needed customer service support, it would have been there. But I didn't need it 'cause they made it really easy. I have recommended CarGurus to a couple other folks as well and I would continue to do so if ever asked. If you're in the market for selling your car, it's a really quick and easy way to source the current state of the marketplace and get a reasonable estimate for how much you think you'd be able to sell your car for. This is a good way to be noncommittal but get an idea of what the market looks like for your vehicle.
Thank you so much for your 5 star review and positive feedback regarding our site. We appreciate your business and rating!
Reviewed Nov. 22, 2024
Do you remember that first car buying experience? Do you remember that happy & satisfied feeling of successfully buying the car of your dreams? Well, I just purchased my last vehicle and save a lot of time & headaches and tons of money by using CarGurus. I highly recommend it. Once I decided 100% on the make (Nissan)& Model/Trim level(Titan SV) then I decided on the exterior color (Deep Pearl Blue) and interior color (Beige). I did a Nationwide distance from me (Houston,TX) search. Then, I found the one that has the best price point to begin with. This brought me to a dealership in the Nashville, TN area.
Be sure to pre-qualify for purchase to see your interest rates. Doing this does not affect your FICO score. But, it gives you a great estimate of what the interest rates and monthly payment costs will be and I found it to be within the 95th percentile of accuracy. Be very sure to complete your offer using CarGurus on your purchase. They provide the prospective dealership with a reference code that informs the financing institutions and when going through the finance stage of your purchase you will ensure that you get the best interest rates consistent with the estimates you receive on CarGurus.
Reading this made us smile from ear to ear. We are so glad that our site assisted you on your car purchase journey! We wish you the safest of rides and thank you again for the 5 star rating!
Reviewed Oct. 14, 2024
Best Buy of Dream Vehicle. For a few years now I have dreamed of buying a electric vehicle and I couldn’t make my mind up about which one or anything. About two months ago I caught glimpse of a Cadillac LYRIQ, not knowing anything about it I started trying to research as much as I could about it. I was in love with what I saw and I wanted it with a passion. I am a true car enthusiast and we have wide range of them here at home, but I still wanted that LYRIQ. For weeks my mind dwelled on it more and more. Finally, thought I would price them out online. Then, on CarGurus came the world's best dealership Lavery Automotive in Canton Ohio. That’s right, not only the home of the NFL Hall of Fame but also the home of one of the best dealerships I have been in.
It was not only clean but everyone was kind and respectful. My salesman Tony, the sales managers Mark&Laurie, and Sara the financial advisor all contributed to a smooth buying experience. Never owning a EV before I was full of questions and they answered every single one. I’ve bought quite a few cars in my day, but never had such a pleasant experience overall in a dealership. I totally recommend Lavery Automotive for your next buying experience. You won’t be disappointed. And the pricing was below average!!!
Thank you so much for your 5 star rating and review! We are so happy to read this we wish you the best and safe rides!
Reviewed Aug. 19, 2024
I plugged in all the info on CarGurus, and I got their preferred dealer. It showed the offer and it implied that that was an actual offer and if I bring it in, they'd write me a check. I brought the car into the dealer to get what they offered which is 36,500. They looked at the car and they didn't say anything. Everything checked out because the car was near perfect. But they tried offering me 34k, I was really confused. I don't know whether that was an issue on CarGurus' side or if that was on the dealership's end.
I ended up complaining a little. It was a bit misleading to have an offer, get my foot in the door, and then get offered less. That might be something that CarGurus might wanna look into and make sure that they're not misleading other people going down that route. They ended up making it right, though, and they offered the original 36,525 and I made the deal. I would use it again. When I am looking for a vehicle, CarGurus is one of my top picks. It's easy to filter through. And if I had another vehicle I wanted to sell, I would plug it in there again and see what the offers come up as it was pretty convenient.
Thank you for your review and rating!
Reviewed July 8, 2025
We live in Missouri and bought a BMW from this company for our hardworking son for graduation and They flat out lied…. (What a disaster. They should be ban for selling cars if they lie and sell lemons.) As soon as the car was shipped the engine light came on. We took it to our local BMW dealership and boy we found out it was basically a lemon.
Convertible leaks, Non BMW software, no cats, big paint scratch on hood, several modifications, which we specifically asked were there modifications. “No it’s stocked.” We trusted this company and their sales people told us the car was in good condition and that it would pass safety emissions. Besides all the drama with communicating with several people, They told us we got a good deal on this car, I said then give us our money back. The thought of them selling this car to someone else made me sick to my stomach.
We're very sorry to hear about your experience and understand how frustrating and disappointing this must be. Could you please follow up with our support team here: https://www.cargurus.com/Cars/enterFeedback.action
Reviewed July 6, 2025
I was contacted by the dealer who prepared a purchase order. I replied that it was $7,700 over the price posted on CarGurus. The salesman explained that the difference is because you have to finance through them and any trade in has been to 2015 or newer with fewer than 70k miles. I said that this should have been in the disclosure info. He replied that carGurus was a “third party site” and that this disclosure was on the dealership's website. Very shady and felt like a bait and switch. Never again.
Thank you for bringing this to our attention — we understand how frustrating this experience must have been. We do not allow dealers to advertise prices that are contingent on financing or trade-in qualifications without clearly disclosing those conditions, and we will investigate this listing for possible policy violations. Could you please follow up with us here: https://www.cargurus.com/Cars/enterFeedback.action
Reviewed July 6, 2025
I am looking for a car to replace my stolen Prius. I want a red car. You have it. I will try to purchase it. I will pay cash so we do not have problems with financing. This car looks perfect. I hope I can see it and buy it..
Thank you for your interest! If you’ve found the red car you like on CarGurus, we recommend contacting the dealer directly through the listing to confirm availability and schedule a time to view and purchase it—especially since you're ready to pay cash.
Reviewed July 4, 2025
I live in Boston. If I like the car and we agree on a price, what should I do before I come and process it? I have a 2018 Cadillac XTS in good condition and I would like to trade it in. So I am waiting for an answer to my question. Thank you.
Reviewed July 3, 2025
Any other dealership is better. They’re way overpriced and overhyped. Customer service is also terrible. Lady was talking to me on the phone like I was bothering her by asking more questions about the car. I thought the objective of CarGurus was to sell cars. Not argue with clients who have questions about what they’re buying.
Thank you for sharing your experience with us—we’re very sorry to hear about the issues you’ve encountered. We take feedback like yours seriously and would be glad to assist you further, so please reach out to our support team using the following link: https://www.cargurus.com/Cars/enterFeedback.action
CarGurus Company Information
- Company Name:
- CarGurus
- Website:
- www.cargurus.com
