CarGurus Reviews

One of the competitive offers was from Spot Auto in Schenectady, New York. The appointment there was incredibly efficient. Within just an hour, I met with the person who seemed to be the owner, and the deal was wrapped up smoothly. He presented a proposal slightly below the online offer—about $300 less—but it was still reasonable and comprehensive.

Overall, I was impressed by how hassle-free the selling process was. There was no need for any direct customer service interaction with CarGurus, which speaks volumes about the platform's self-sufficiency and user-friendliness. I'm contemplating selling another vehicle through them based on this favorable experience and have already recommended them to friends new to the platform.

I can't pinpoint any major flaws that would hinder future clients. Their process seems adept at selling cars with minimal friction, and my willingness to return as a customer underlines the satisfaction I felt.

5. You can get pre-approved through their lending partners right over the app.

I read some reviews where people complained about dealerships not responding or contacting them. That was not my experience. Every dealership that I sent a message through the app saying I was interested in the car contacted me the same day in most cases. The phone numbers are listed as well as the address and state and distance from your location. I'm not sure why people were complaining about dealerships not contacting them back. If anything I got too much attention.

It's not CarGurus' fault if a company does not follow up on a sales lead. They provide all the information for you to get a hold of them but they can't force a dealership to call you back or be attentive. I did not get the Cadillac that I wanted because I had limited credit and was not able to get financed and had to have a family member cosign and I bought a Honda Accord locally. I will definitely use CarGurus in the future. My experience was excellent with them. Thank you for providing an excellent service, and making finding the car you want easy and enjoyable.

The online experience was straightforward and seamless, making the entire process convenient. When we visited the dealership, a gentleman assisted us and he estimated the process would take about an hour from start to finish, but we ended up spending closer to two hours as they inspected the car. Despite this, the staff were exceptionally courteous and knowledgeable, ensuring the whole process remained pleasant and hassle-free.

Reflecting on my experience now, I can confidently say my interactions with CarGurus were overwhelmingly positive. I truly appreciated their efficient service and customer-oriented approach and would absolutely recommend them to others in search of such services.

Despite the tire issue, CarGurus offered me a fair price after deducting the tire replacement cost. Their customer service was exceptional, unlike my first impressions. Everyone was courteous, especially Robert, who made the process painless. I was done within 25 to 30 minutes, and they even arranged a Lyft ride for me, which I appreciate living 30 miles away. It was a truly good experience, and I'd consider using them again if I needed to sell another vehicle, given how smoothly everything went despite the initial challenges.

I feel really good about the experience with the sale. In terms of working with CarGurus, it was a very seamless process. I enjoyed working with them. I'm sure that if I needed customer service support, it would have been there. But I didn't need it 'cause they made it really easy. I have recommended CarGurus to a couple other folks as well and I would continue to do so if ever asked. If you're in the market for selling your car, it's a really quick and easy way to source the current state of the marketplace and get a reasonable estimate for how much you think you'd be able to sell your car for. This is a good way to be noncommittal but get an idea of what the market looks like for your vehicle.

Communication is slow, unhelpful, and borderline disrespectful. Every attempt to resolve issues turns into a runaround with no accountability. It honestly feels like they care only about charging dealers, not providing real value. CarGurus has become a dishonest, overpriced platform that exploits dealerships and delivers fake activity instead of real customers. I would not recommend them to anyone. Total waste of money.

One of the highlights of the experience was the customer service. Mo, the gentleman I dealt with at Spot Auto, was excellent. His assistance made the transaction smooth and less stressful.

I would recommend CarGurus. I found it easier than going the traditional route of trading in my vehicle, and though I didn’t get the best price compared to trading, the simplicity of the process was a significant advantage. While I would rate the price aspect as a 3 out of 5, the customer service deserves a full 5-stars.

When it came to the actual sale, I went to a physical location. The customer service there was impressive, both welcoming and professional. In terms of pricing, I got a pleasant surprise; CarGurus offered me over a thousand dollars more than what the dealership, where I initially bought the car, offered.

If I had to provide a recommendation, I'd definitely highlight CarGurus for their friendly personnel and competitive pricing. Although I initially hoped for a slightly higher price, it was still quite close to my expectations. Overall, my experience with CarGurus was positive, and I'd feel comfortable recommending it to friends.