CarGurus Reviews

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Overall Rating
2.1 out of 5
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CarGurus Reviews

ConsumerAffairs has collected 118 reviews and 347 ratings.

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Page 1 Reviews 0 - 10

Reviewed Dec. 7, 2023

Right there with answers to my questions. Contacted dealer, easy process. Nice lady too. She was very polite and she was helpful and made sure that all my needs were taken care of before leaving the text message.

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Customer Service

Reviewed Dec. 6, 2023

Excellent customer service, excellent access to automobiles in my area WITH instant access to financial institutions to apply and receive pre-approvals to begin shopping and previewing autos to your specifications. 2023 this is the way to purchase autos.

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Response from CarGurus

Thank you so much for taking the time to write this review and rate us 5 stars! We truly appreciate the kind words and your business!

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    Customer ServicePrice

    Reviewed Nov. 25, 2023

    To sum it up, you are better off purchasing from an owner directly and saving money. Cargurus is just a posting site. There is no verification of car status or vetting of dealership for cars at dealer. You get what they tell you, you are getting, not what you actually get. I purchased a toyota 4 runner from Rocky Mountain Eurosport. I was told vehicle had no damage and was in great shape. I thought that Cargurus were similiar to Carvana, but I was confused. I presumed they vetted cars and dealers and that buying through them and through a dealer would assure me that car would be as described. WRONG. Took forever to purchase car from dealer.

    Salesman answered my direct question of is there any damage or imperfections with an affirmative "NO". Car arrived: hood misaligned & rattles, driver front end: all panels misaligned, fender glued-on, yes glued, door buckling from being stuck on quarter panel, multiple pieces not attached at all, headlight full of water and leaking, grill guard not attached, large space between panels by door, engine cover not attached. 1 key fob, which was beat-up (usually states if only one). Carvana details every imperfection. Also this car had a glued-on mirror (or some film, I cannot get off mirror), multiple scratches, and several paint chips. Car was dirty: greasy handprints, blonde hairs, water stains on roof, something which looked like spilled milk.

    Called cargurus-"We have nothing to do with that, contact the dealer." I said I tried calling and the phone does not even go through. Asked for an email and they gave me the phone number again. Bottom line-how can you buy a car virtually if there is no guarantee it is as described. Basically, you cargurus is like Craigslist and even facebook marketplace allows you to contest the purchase if not as described. Cargurus is just a posting site and if you have a problem, it is your problem. It is like buying a diamond and getting a cubic zirconia-oh well your problem. If the risk of buying a car is the same here as it is in buying from an individual why not just buy from an individual. I don't understand how a dealership can misrepresent the condition of a car and it is still on this site.

    BEWARE! Don't waste your time here, unless you can go check out the car. Also the "great deal" they post is not accurate. My car is damaged. It is not a great deal for a car, which has been in an unreported accident. Rocky Mountain Eurosport also told me car was being inspected and serviced so everything was perfect-maybe they should have reattached the panels? They also tried to upsell me on a $1,999.00 package for tinting, clearcoat bra & windshield protection. When I declined, they did it anyway and then tried to charge me. Thanks for clearcoating over the paint chips and all the front panels that don't fit together. Car also started beeping when I washed it upon arrival? Obviously in an unreported collision and now I am stuck with a car not as described and Cargurus will not help whatsoever. GO ELSEWHERE.

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    Sales & Marketing

    Reviewed Oct. 13, 2023

    I wanted to post my vehicle for sale online for free, and I did a Google search. Google search states it is free to post your vehicle for sale. It is not free to post your vehicle for sale. False advertising.

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    Customer ServicePrice

    Reviewed Oct. 13, 2023

    Shady shady, offered me a decent price for my car that I accepted. I spent an hour uploading pictures and scanning in documents for them and declined other buyer offers in the meantime only for them to call me and tell me that the buyer "backed out" and that the revised next offer is $7k less. Mind you this is a mint condition collector grade car. Don't waste your time on these guys and their shady negotiation/bait and switch tactics.

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    Customer ServiceSales & MarketingPrice

    Reviewed Oct. 7, 2023

    We called the dealership to verify that the price that they were advertising was correct. The lady assured us that yes, that is the correct price and yes, they do have the title in hand. Therefore, they ask us to make an appointment to come and view the vehicle. We did agree made a time And went to see the vehicle. When we arrived, we went into the show room and spoke to the lady there that we had spoken to over the phone. She went in the back to talk to someone I assume it was Jeffrey her supervisor. She returned, advised us that they had blown the engine on the vehicle, and it was taken back to the auction. Oh by the way, we are just driven an hour and a half to see a vehicle that they had did not have the courtesy to call and let us know was no longer available. At that point she continued by saying that, "Oh we do have another jeep that’s available that we could show you. But this one is 10,000 more than the vehicle that you were looking for for."

    I certainly would not suggest anyone considering a vehicle from them just go to the lot and look for yourself if you are really interested in dealing with these people. As far we are concerned, this was this was a bait and switch situation. They haven’t called us and ask us if we were still coming to laugh. At that point they could’ve let us know that the vehicle head blown up its engine and we shouldn’t waste our time. They called us to see if we were coming to see it. Never Said any about the motor, no, they waited till we got there so they could do their bait and switch.!! I hope that they can sleep well tonight because I will. I went to a better dealership and got exactly what we needed from some honest people. (Not associated with carGurus.) Oct 06, 2023

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    Reviewed Sept. 29, 2023

    Great website. Put in all the data on my perfect 2023 Kia with 4,000 miles, uploaded docs. Got a decent offer and accepted it. A few days later CarGurus asked for title and registration etc. Uploaded. A few days later a mechanic scheduled a drive at my home. But before the mechanic inspected the car, CarGurus texted me with well dealer backed out our back up deal is $4,500 less. Is that good? Why would I have mess with them again? Lesson Learned.

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    Reviewed Sept. 21, 2023

    Recently wanted to sell my vehicle, most places provided a crappy offer up front, basically telling us "If you want us to buy your car we'll pay you this amount, BEND OVER." But not CarGurus, they have a special way of telling you to BEND OVER. They offer you just a bit more than the competition, then a few days before your sale they send out an inspector who no matter what finds things or reasons to devalue your vehicle. So after being strung along for 3 plus weeks, and you're ready to make a deal, they pull the rug out from under you and attempt to steal your vehicle for a thousands less than what they originally offered. These people are scum, do yourself a favor and find a dealership desperate for some used cars, this will be your best bet for a decent price. Stay away from ripoffs like CarGurus, and you won't be forced to BEND OVER. Good luck.

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    Customer ServicePrice

    Reviewed Sept. 18, 2023

    They deliberately value cars posted from dealerships higher than those of private sellers most likely to spawn more business through those dealerships or is there a kickback? It SHOULD be investigated. A price on a car between a private seller and a dealership should not be that different in price and USUALLY, a car posted from a dealership should be higher priced than a private seller, but CarGurus flips the deals so that it benefits the dealership. It will look like you are getting a "Good Deal" through the dealership, but if you post the exact same car from a private seller (as I did), it will show it as "overpriced" for the same exact car. This to me is criminal.

    Case in point: I posted my car (2015 Porsche Cayman GTS with 7-Spd PDK and PTV, Bose stereo, Premium Package Plus, 30,765 miles, 3 owners (including myself), no accidents). I currently have it for sale for $69,500.00 in which they are saying it is $7,833.00 above market price at that price. Two other cars on CarGurus (both from dealerships) (both 2015 Porsche Cayman GTSs) with lesser options in both cases, one with 35,826 miles/4 owners/no accidents, the other 79,521 miles/5 owners/1 accident, the first one priced higher than mine at $70,247.00 and showing $2,562.00 below market, the other $61,873.00 and showing $3,012.00 below market. The value they have placed on my car is $61,667.00 compared to the 5-owner car/48,756 MORE miles/with 1 accident at $64,885.00.

    Basically, what I have learned this last week (after 7 phone calls with CarGurus and one verifying the real value of my car with AutoCheck) is that CarGurus will deliberately value the cars placed on their site by dealerships higher than those placed by private sellers, either to help dealerships sell their cars, get more business through them, or maybe they are receiving a kickback of some sort in doing so? To deliberately lessen the value of one car from a private seller while deliberately raising the value of the same car at a dealership for increased business activity of whatever sort, is criminal and should be investigated by the powers at be. (All of these cars are currently posted on CarGurus as of September 18th, 2023. You can actually see it and do the math for yourself).

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    Sales & MarketingPrice

    Reviewed Aug. 31, 2023

    They are very expensive for the weak service they do offer, and finally when it was time to cancel them, they said they are charging an extra month, the 30 day cancellation 'cause it's embedded somewhere in their 100 page contract. So basically they rip you off with another month at the end of your subscription to add insult to injury. Better use Facebook Marketplace, you will get better leads and sales.

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