CarGurus Reviews

Great experience with Freeway Chevrolet in Chandler AZ. We bought 3 vehicles online this month. From the first notification by Erin until the delivery of the vehicles by Andrew it was a very nice experience. Because we bought vehicles for a business there were a few extra challenges that Freeway stood up and accomplished. Thank you very much.

I went in and found the best price on the car I wanted. Daniel was very knowledgeable about the vehicle and showed me everything. He even looped my phone in. Finance was great to work with. Quick, fast and great rates. Evan was great to work with.

I had a great experience with my new car purchase, great dealership to work with.

Came in looking for a Rav 4. Sandy showed me a grey one in maple shade. I loved it. But I saw one in Avenel which was a hybrid and I went to go see and test drive the hybrid but I’m leaning toward the one in maple shade. Sandy was great and made me feel comfortable and he continues to check in to see how my search is going.

Purchased a vehicle and less than 30 miles later the transmission is toast. Dealership refused to help. Also, vehicle showed up 2 weeks later than expected and was filthy.

Years ago we really liked CarGurus. We're dealers and they were a great place to advertise our cars for sale. We signed up with them 3-4 months ago and this time around, the experience has been terrible. Our rep is difficult to reach, does not seem to have a "sense of urgency" when we need assistance or email for information. Our contract has expired but we sent our cancellation notice to them well in advance. Our lazy rep did not submit our cancellation information in a timely manner and now CarGurus is demanding we pay them for an additional month of service. Ya know.. I wouldn't be canceling had I gotten SERVICE the previous 3 months during my contract! I'm certainly not paying for an additional month; that's on them! Our rep has been difficult to reach yes, but you'll definitely hear from them when they want a payment!

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management. My household—consisting of a small business owner and a practicing physician—is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz ** at Grapevine Ford Lincoln.

Cargurus is the worst website. I am used car dealer and they just interested to take your money. No customer service. No help. Horrible. Their car values are not accurate and they do whatever they want.

I used CarGurus to look for a van and saw one on JP commercial vehicles site in Doncaster. I paid a deposit dependent on a test drive, I rejected the van as it came with no papers whatsoever. JPC have not returned £300 of my deposit for weeks and constantly lied to me. I’ve contacted CarGurus a week ago and they have done nothing at all. They’ve not replied to my email or my concerns. CarGurus is just a catchy title to entice you in on the esoteric implication that dealers have been vetted. They haven’t, and are toothless with customer issues with dealers.

I bought a truck through CarGurus and feel mislead and got a truck that had far more damage than advertised and shown. CarGurus was no help holding dealer accountable. CarGurus work for the dealers not consumers.

I was looking at my credit score, and I had a negative from CarGurus. I tried to contact them with no response. I looked for vehicles on their site and did not buy from them. What a way to run a web site!!!

False advertisement on all cars, it's just to lure you in, so they can try to take advantage of you.

Charged $995 for a service I never received. Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it—but still owe me $93.91. This dealership has no accountability, no respect for customers, and will nickel-and-dime you for mistakes they made. Don’t buy from them—you’ll waste your time and money.

I had an absolutely amazing experience buying my 2008 Toyota FJ Cruiser from Always-A-Way Auto in Dallas! Tee ** was my sales consultant, and they took care of every detail. From the moment I walked in, the environment was welcoming, and Tee stayed connected with me throughout the process. They treated me like family, and the entire buying journey was seamless. Dwayne, who handled my financing, was incredible, super transparent and made the whole process easy. I couldn’t be happier with my purchase and the service I received. I will definitely be referring family and friends to Tee **!

***BEWARE!*** Spoke to sales in the early morning on 3-13-2026 about a car. they said it was available and they sent me the credit application. I filled it out with in 5 minutes. They called me about 30 min later telling me I was approved but told me I could not reserve the car or put a deposit on it. Then an hour or so the finance guy Scott who sounded like he was on speed or something (all over the place) told me someone else was looking at the car and going to buy it unless I wired the money for the down right away. I told him i wanted to see the contract and he said he would send it then did not.

This CarGurus website offers many cars for sale, but when you want to leave a review, if it's bad they won't accept it or post it. They are not sincere. What else is new? Everyone is out there to get us potential buyers without any experience. Wolfs feasting on sheeps, like there's no tomorrow.

I learned about CarGurus through family and friends, and navigating the site was easy and simple. I sold the vehicle and bought another car. They sent me to a Nissan car dealer. I’m satisfied with CarGurus. The only thing is, CarGurus was offering me 25,000 but the deal they gave me was 23,000.

TO ALL CarGurus Potential Out-Of-State Customers: Get A Pre-Checklist & Warranty before you purchase! I purchased my dream work car (2014 Toyota Prius-c) through CarGurus from the Fard Auto Group in Houston, Texas. It took over 2 weeks for delivery; Within 48 hours my vehicle had major 'Hybrid System' Failure (which meant the Hybrid Battery needed to be replaced).

Awful company. Very rude people. They don't accept retired income people. They got rude one day with me when I was looking at vehicle I liked. They had it high prices way too high over thousands of dollars. Higher down payment was exorbitant. Thought whoa too much. These people were so rude. They talked sarcastic and nasty whoever it is. This company should not be recognized as a friendly as they are not friendly no sir... I don't recommend them. Others were similar to this too such as Carvana too same thing same way. Just disgusting with these rude behavior.

If you’re looking to buy a car, CarGurus is a great option. However, selling can be tricky. I received an initial offer of $68,925 for my 2024 Bronco Raptor, pending inspection. When I asked the purchasing manager about the process, he said it would take 30 minutes, and I’d receive a check if everything checked out. Unfortunately, the purchasing manager adjusted the offer to $65,000 without any explanation after the inspection.