CarGurus Reviews

Right there with answers to my questions. Contacted dealer, easy process. Nice lady too. She was very polite and she was helpful and made sure that all my needs were taken care of before leaving the text message.

Excellent customer service, excellent access to automobiles in my area WITH instant access to financial institutions to apply and receive pre-approvals to begin shopping and previewing autos to your specifications. 2023 this is the way to purchase autos.

To sum it up, you are better off purchasing from an owner directly and saving money. Cargurus is just a posting site. There is no verification of car status or vetting of dealership for cars at dealer. You get what they tell you, you are getting, not what you actually get. I purchased a toyota 4 runner from Rocky Mountain Eurosport. I was told vehicle had no damage and was in great shape. I thought that Cargurus were similiar to Carvana, but I was confused. I presumed they vetted cars and dealers and that buying through them and through a dealer would assure me that car would be as described. WRONG. Took forever to purchase car from dealer.

I wanted to post my vehicle for sale online for free, and I did a Google search. Google search states it is free to post your vehicle for sale. It is not free to post your vehicle for sale. False advertising.

Shady shady, offered me a decent price for my car that I accepted. I spent an hour uploading pictures and scanning in documents for them and declined other buyer offers in the meantime only for them to call me and tell me that the buyer "backed out" and that the revised next offer is $7k less. Mind you this is a mint condition collector grade car. Don't waste your time on these guys and their shady negotiation/bait and switch tactics.

We called the dealership to verify that the price that they were advertising was correct. The lady assured us that yes, that is the correct price and yes, they do have the title in hand. Therefore, they ask us to make an appointment to come and view the vehicle. We did agree made a time And went to see the vehicle. When we arrived, we went into the show room and spoke to the lady there that we had spoken to over the phone. She went in the back to talk to someone I assume it was Jeffrey her supervisor. She returned, advised us that they had blown the engine on the vehicle, and it was taken back to the auction. Oh by the way, we are just driven an hour and a half to see a vehicle that they had did not have the courtesy to call and let us know was no longer available. At that point she continued by saying that, "Oh we do have another jeep that’s available that we could show you. But this one is 10,000 more than the vehicle that you were looking for for."

Great website. Put in all the data on my perfect 2023 Kia with 4,000 miles, uploaded docs. Got a decent offer and accepted it. A few days later CarGurus asked for title and registration etc. Uploaded. A few days later a mechanic scheduled a drive at my home. But before the mechanic inspected the car, CarGurus texted me with well dealer backed out our back up deal is $4,500 less. Is that good? Why would I have mess with them again? Lesson Learned.

Recently wanted to sell my vehicle, most places provided a crappy offer up front, basically telling us "If you want us to buy your car we'll pay you this amount, BEND OVER." But not CarGurus, they have a special way of telling you to BEND OVER. They offer you just a bit more than the competition, then a few days before your sale they send out an inspector who no matter what finds things or reasons to devalue your vehicle. So after being strung along for 3 plus weeks, and you're ready to make a deal, they pull the rug out from under you and attempt to steal your vehicle for a thousands less than what they originally offered. These people are scum, do yourself a favor and find a dealership desperate for some used cars, this will be your best bet for a decent price. Stay away from ripoffs like CarGurus, and you won't be forced to BEND OVER. Good luck.

They deliberately value cars posted from dealerships higher than those of private sellers most likely to spawn more business through those dealerships or is there a kickback? It SHOULD be investigated. A price on a car between a private seller and a dealership should not be that different in price and USUALLY, a car posted from a dealership should be higher priced than a private seller, but CarGurus flips the deals so that it benefits the dealership. It will look like you are getting a "Good Deal" through the dealership, but if you post the exact same car from a private seller (as I did), it will show it as "overpriced" for the same exact car. This to me is criminal.

They are very expensive for the weak service they do offer, and finally when it was time to cancel them, they said they are charging an extra month, the 30 day cancellation 'cause it's embedded somewhere in their 100 page contract. So basically they rip you off with another month at the end of your subscription to add insult to injury. Better use Facebook Marketplace, you will get better leads and sales.