CarGurus

CarGurus Reviews

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Edited by: Chloe Cochran

About CarGurus

CarGurus is an online vehicle marketplace for new, used and certified vehicles. It also provides buying services with instant offers. You can read test drive reviews, compare pricing and find deals based on dealership or private seller location. Additionally, CarGurus arranges for vehicles to be delivered straight to your doorstep. CarGurus offers financing options through partner lenders and is available nationwide.

Pros
  • Nationwide
  • Financing available
  • Extensive vehicle selection
Cons
  • No warranty
  • Changing inventory
  • Dependent on seller integrity

Featured Reviews

Lombard, IL
Verified purchase
They are helpful based upon the information they have already. Quick responses as well. They also help you get in contact with the dealership for you and try to help you with as m...

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Hillsboro, OR
Verified purchase
Cargurus is good, but the dealers on cargurus do not call back or respond to car request. Very frustrating. M and A Auto in Washington. Cargurus needs someone to make sure dealers...

Read more

Our editor’s take

CarGurus is a good online platform for buying and selling vehicles. The company makes it easy to search for vehicles within your price range, with filtering options for color, body style, fuel type and more. If you want to avoid the hassle of in-person car buying, CarGurus may be a good fit for you.

However, reviews on our site show issues with communication between the company and its partners in regard to vehicle prices. So, if you choose CarGurus to purchase a vehicle, make sure to read the fine print.

CarGurus service area

CarGurus operates an online platform that provides services to users internationally. The company shares vehicle listings from dealerships and private sellers across the globe, so vehicle searches are based on your location.

CarGurus inventory

CarGurus offers an online car buying and selling experience. It provides listings from car dealerships and private sellers across the United States. Additionally, CarGurus will assist in selling your car by providing an offer sourced from its partner dealers. Inventory changes often and includes:

  • New cars
  • Used cars
  • Certified preowned cars

In addition, CarGurus offers financing and a 100% online buying experience.

CarGurus warranty

CarGurus doesn’t offer warranties directly. However, when purchasing a vehicle through CarGurus, you can explore warranty options provided by the seller or dealership. Many dealerships offer warranties or extended warranty plans depending on the vehicle.

CarGurus financing

CarGurus’ vehicle pricing is set by the dealership or private seller. However, CarGurus offers financing through partner lenders, including Chase, Capital One, Westlake Financial and Global Lending Services (GLS). Loan prequalification is offered, with no impact on your credit score. After you are prequalified, you can use your offer to view rates on cars eligible for financing.

CarGurus additional services

CarGurus provides a variety of services related to car buying and selling.

  • Buy: Used, new and certified cars are available for purchase with a complete online buying experience.
  • Sell: See your car’s value and receive an instant offer. Instant offers are supported in 37 states.
  • Finance: Get prequalified and finance approval through partner lenders.
  • Research: Learn about test drive reviews, price trends, advice and tips, general questions and car comparisons.

CarGurus FAQ

What is CarGurus?

CarGurus is an online vehicle buying and selling platform. It provides an inventory of new, used and certified vehicles for sale, which can be searched for by location. CarGurus shows vehicles for sale by private individuals and dealerships.

How does CarGurus work?

CarGurus maintains an online database of new, used and certified vehicles that are offered by dealerships or private individuals. It offers listings based on ZIP code and location and assists in connecting you with financing lenders.

Where is CarGurus available?

CarGurus is available nationwide and internationally.

Is CarGurus legit?

Yes. CarGurus offers legitimate vehicle buying and selling services through a transparent and user-friendly online system. CarGurus has established partnerships with dealerships and financing lenders.

CarGurus Reviews

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    How do I know I can trust these reviews about CarGurus?
    • 4,592,734 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Staff

    Reviewed Jan. 8, 2025

    I used CarGurus the first time a couple of weeks ago to sell my car and buy a new one. They were very informative and made it really easy to connect with dealerships that I'd be interested in working with. I didn't know how the process was gonna play out, but that was not because there wasn't literature or information for me to read on the CarGurus' site. I was following the prompts. It gave me a list of dealerships and estimated prices for my car that I was selling, like how much they thought the dealership would offer. Then it gave me the options in terms of what I might be interested if I was gonna purchase another car. I did that two days before I ended up going into a dealership and within three days, I had ended up completing the purchase and the sale.

    I feel really good about the experience with the sale. In terms of working with CarGurus, it was a very seamless process. I enjoyed working with them. I'm sure that if I needed customer service support, it would have been there. But I didn't need it 'cause they made it really easy. I have recommended CarGurus to a couple other folks as well and I would continue to do so if ever asked. If you're in the market for selling your car, it's a really quick and easy way to source the current state of the marketplace and get a reasonable estimate for how much you think you'd be able to sell your car for. This is a good way to be noncommittal but get an idea of what the market looks like for your vehicle.

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    Response from CarGurus

    Thank you so much for your 5 star review and positive feedback regarding our site. We appreciate your business and rating!

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      Price

      Reviewed Nov. 22, 2024

      Do you remember that first car buying experience? Do you remember that happy & satisfied feeling of successfully buying the car of your dreams? Well, I just purchased my last vehicle and save a lot of time & headaches and tons of money by using CarGurus. I highly recommend it. Once I decided 100% on the make (Nissan)& Model/Trim level(Titan SV) then I decided on the exterior color (Deep Pearl Blue) and interior color (Beige). I did a Nationwide distance from me (Houston,TX) search. Then, I found the one that has the best price point to begin with. This brought me to a dealership in the Nashville, TN area.

      Be sure to pre-qualify for purchase to see your interest rates. Doing this does not affect your FICO score. But, it gives you a great estimate of what the interest rates and monthly payment costs will be and I found it to be within the 95th percentile of accuracy. Be very sure to complete your offer using CarGurus on your purchase. They provide the prospective dealership with a reference code that informs the financing institutions and when going through the finance stage of your purchase you will ensure that you get the best interest rates consistent with the estimates you receive on CarGurus.

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      Response from CarGurus

      Reading this made us smile from ear to ear. We are so glad that our site assisted you on your car purchase journey! We wish you the safest of rides and thank you again for the 5 star rating!

      Sales & MarketingPriceStaff

      Reviewed Oct. 14, 2024

      Best Buy of Dream Vehicle. For a few years now I have dreamed of buying a electric vehicle and I couldn’t make my mind up about which one or anything. About two months ago I caught glimpse of a Cadillac LYRIQ, not knowing anything about it I started trying to research as much as I could about it. I was in love with what I saw and I wanted it with a passion. I am a true car enthusiast and we have wide range of them here at home, but I still wanted that LYRIQ. For weeks my mind dwelled on it more and more. Finally, thought I would price them out online. Then, on CarGurus came the world's best dealership Lavery Automotive in Canton Ohio. That’s right, not only the home of the NFL Hall of Fame but also the home of one of the best dealerships I have been in.

      It was not only clean but everyone was kind and respectful. My salesman Tony, the sales managers Mark&Laurie, and Sara the financial advisor all contributed to a smooth buying experience. Never owning a EV before I was full of questions and they answered every single one. I’ve bought quite a few cars in my day, but never had such a pleasant experience overall in a dealership. I totally recommend Lavery Automotive for your next buying experience. You won’t be disappointed. And the pricing was below average!!!

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      Response from CarGurus

      Thank you so much for your 5 star rating and review! We are so happy to read this we wish you the best and safe rides!

      Verified purchase

      Reviewed Aug. 19, 2024

      I plugged in all the info on CarGurus, and I got their preferred dealer. It showed the offer and it implied that that was an actual offer and if I bring it in, they'd write me a check. I brought the car into the dealer to get what they offered which is 36,500. They looked at the car and they didn't say anything. Everything checked out because the car was near perfect. But they tried offering me 34k, I was really confused. I don't know whether that was an issue on CarGurus' side or if that was on the dealership's end.

      I ended up complaining a little. It was a bit misleading to have an offer, get my foot in the door, and then get offered less. That might be something that CarGurus might wanna look into and make sure that they're not misleading other people going down that route. They ended up making it right, though, and they offered the original 36,525 and I made the deal. I would use it again. When I am looking for a vehicle, CarGurus is one of my top picks. It's easy to filter through. And if I had another vehicle I wanted to sell, I would plug it in there again and see what the offers come up as it was pretty convenient.

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      CarGurus
      Response from CarGurus

      Thank you for your review and rating!

      Customer ServiceStaff

      Reviewed Jan. 29, 2024

      I was contacted via text immediately by Cargurus in regards to a vehicle I was interested in. The gentleman informed me that he could not discuss deals on the price but asked me if I would be interested in the dealership reaching out to discuss the matter, I then continued to give him my phone number, email and name and he told me I would be hearing from Palm Springs auctions today! He was very kind, quick to respond and very helpful!

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      Response from CarGurus

      Thank you very much for taking the time to write this review! We are glad that you got the assistance needed in making your next purchase!

      Sales & Marketing

      Reviewed Jan. 9, 2025

      Ladies beware! These men are predators. They engage in predatory practices to make sales. The listing for vin number #** was supposed to be a ONE-OWNER vehicle. Pending the receipt of a Carfax (which was promised on the listing) I left a deposit only to receive a Carfax the following day stating that the Car has 2 owners.

      I promptly asked for my deposit to be refunded and they stated it was too bad as they have a no refund policy. How these predators can operate a business is beyond me. As it stands, I have hired a lawyer, contacted the AG office and Help Me Hank at WHDH to expose these predators and get my $3500 refunded. As of today, the ad is still on Cargurus.com with the incorrect driving history - so these predators know what they are doing and don't care. Buyer beware. Do not shop at this dealership because they are predators. Cargurus said they don't get involved in third-party disputes. Obviously, avoid Cargurus too.

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      CarGurus
      Response from CarGurus

      We’re sorry to hear about your experience with a dealership that lists on our site. Please note that CarGurus is a way to connect buyers and sellers so we recommend leaving a review for the dealership if your experience was specific to them. You can also contact our support team any time through one of the options in the link below: https://www.cargurus.com/Cars/enterFeedback.action

      Resolution In Progress
      Staff

      Reviewed Jan. 8, 2025

      I had the best experience with my sales person, Miss Vaneza **. She was a sales representative at H Greg Nissan Kendall. She was very knowledgeable and helpful in my purchase of my new car. I do recommend her to everyone.

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      Response from CarGurus

      We thank you very much for your 5 star rating and review! We are glad that you received such great support on your brand new car! We wish you safe rides!

      Verified purchase
      Sales & MarketingPrice

      Reviewed Jan. 8, 2025

      You shouldn't waste my time with posted prices that include all sorts of allowances that aren't going to be available. Dealers that do that turn me off and I quickly lose interest in their vehicles. Kind of borders on "Bait & Switch" don't you think? Actual Cash Selling price should be the price posted.

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      Response from CarGurus

      Thank you for your feedback. Our support team will be reaching out to you shortly to gather more information regarding this issue.

      Verified purchase
      Customer ServiceStaff

      Reviewed Jan. 8, 2025

      CarGurus has been very helpful and responsive. I am very pleased with them. They responded to my request in a very timely and professional manner. However my wife and I are not ready to make any decisions about a car purchase at this time. We have decided to wait until the end of the year to trade our 2016 Buick Enclave for a newer vehicle purchase. Thank you for your patience.

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      Response from CarGurus

      Reading this made us smile! Thank you so much for your 5 star rating and positive feedback. We also want to thank you for your continued support and business!

      Verified purchase

      Reviewed Jan. 8, 2025

      I use CarGurus to check prices and look for vehicles whenever I'm looking for them. As long as you have the vehicle and the information that they asked for, getting things going is super easy. For me, it was straightforward. I went to the dealership, and everybody was friendly. The process was relatively in a timely manner. They looked at it and gave me what I feel like was a fair deal. It was a good experience. I already recommended CarGurus to people before.

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      Response from CarGurus

      Thank you so much for the positive feedback regarding our site! We thank you for your continued support and business!

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      CarGurus Company Information

      Company Name:
      CarGurus
      Website:
      www.cargurus.com