CarGurus

Found a car on CarGurus and let them know I was interested, shortly after got emails from cargurus and the dealer with the car. So after seeing the car cargurus wanted review feedback about the dealer, so I wrote a review and got an email from cargurus that changes needed to be made before they can post my review, the change was I had to leave the name of “cargurus” out of the review, fine did that, changed the review three times and still can’t get it posted. Is this a way to protect the dealers on their site? The dealer I went to was a strong negative zero stars and stated on cargurus site financing available, had a chart showing credit scores and how much you could be paying a month, the not dealer offered no financing.

I got offers from several companies on selling my used car. CarGurus was the highest so I went with them. The car was in very good condition, although I chose the middle category when asking for a quote. (Not excellent, just good). I got a reasonable price, knowing they had to sell it for a profit after their expenses. Two days before the pickup, they said the mechanical inspection showed 'undisclosed' damage so they had to reduce the price. One of the bits of undisclosed damage was poor tires. The tires were in good condition, at least 20K more miles on them. The other one was curb rash on a wheel. Both of these should have fallen under the 'good' condition category which drove my original offer. It looked like they were trying to find something wrong with it so they could reduce the price. That was a classic bait-and-switch and have a bad taste in my mouth from the transaction. To their credit, the process was smooth and relatively easy.

I submitted for a quote to see what CarGurus would give me for my truck. It's a 2018 Chevrolet Silverado LT Z71 All-Star Edition, with only 39,500 miles on it, and nearly immaculate condition. Almost like brand new still. The local dealer called it a unicorn because they don't see these trucks that clean usually. CarGuru quoted me only $20,198 for it! Bluebook value said trade in was around $32,500. 12-15k they want to screw me for! I would not ever bother wasting your time with this terrible company!!

I contacted five different car dealerships inquiring about vehicles. Every single vehicle I was looking at was advertised on CarGurus for thousands below the actual asking price at the dealership. It was a giant waste of my time. Whether it is the dealership or CarGurus, the price should be advertised accurately.

Worst experience ever!!!! They do not advertise for you. It is a waste of money. Please don't ever use them. They don't give real leads. They are just there to take your money. Your opinion don't matter. They will hang up on your face.

I found a vehicle online that I was not very familiar with. The vehicle advertisement had the CarGurus logo on it with the words "Great Deal". Figuring CarGurus was a trustworthy organization that researches vehicles and uses that research and their experience to help consumers the vehicle appeared to be a "Great Deal". The vehicle was being sold for $39,000 and stated the value was $40,000.

I have a 2008 Pilot EXL W/ NAVIGATION ONLY 172689 MILES for 5400. How is a 2007 EXL. NO NAVIGATION with 196000 miles selling for over 6400 and is a better deal According to Car Gurus? They are listed on the both on CarGurus. Mine is privately owned. The other is at a independent dealer. These CarGurus ratings are given to who pays CarGurus the most money. The rating of great, good and fair are paid ratings. Good luck.

I signed up with CarGurus three months ago, they wanted over $600.00 per month to advertise 15 cars. Once my vehicles where uploaded. I went to the web site to search for one of our own vehicles. Once I clicked onto our vehicle, I started receiving advertisements from other dealerships selling the same vehicle all day for weeks. So we are paying over $600 per month to help bigger dealerships sell their vehicles!!! If my account executive explained this to me we would not have signed up. We never sold one vehicle on this platform and we are asking for a full refund.

I submitted an inquiry concerning a car to a auto dealership in Georgia. The dealership advertised the car for the following price, $85,811.00. I received a call from the dealership almost immediately. I told them I would buy the car at the stated price. They informed me the car's price was actually $10,000 more than advertised price on CarGurus. I wrote a “bait and switch” review with inaccurate pricing details. Buyer beware. I was asked by CarGurus to edit my truthful and accurate review. CarGurus has no loyalty to customer, only their shareholder dealerships. They therefore have no credibility with the content of their reviews. Reviewer beware!

We purchased a Private Seller listing on CarGurus for our 1 Owner Like New Vehicle. CarGurus tried to dictate our price to list, so when we listed our Fair Price they attached a unauthorized Overpriced notation that discourages any potential Buyers to contact us. CarGurus is not a place to Pay for a Private Seller listing!! Wish we would have investigated similar reviews prior paying for listing.