CarGurus Reviews

Came in looking for a Rav 4. Sandy showed me a grey one in maple shade. I loved it. But I saw one in Avenel which was a hybrid and I went to go see and test drive the hybrid but I’m leaning toward the one in maple shade. Sandy was great and made me feel comfortable and he continues to check in to see how my search is going.

I had an absolutely amazing experience buying my 2008 Toyota FJ Cruiser from Always-A-Way Auto in Dallas! Tee ** was my sales consultant, and they took care of every detail. From the moment I walked in, the environment was welcoming, and Tee stayed connected with me throughout the process. They treated me like family, and the entire buying journey was seamless. Dwayne, who handled my financing, was incredible, super transparent and made the whole process easy. I couldn’t be happier with my purchase and the service I received. I will definitely be referring family and friends to Tee **!

I learned about CarGurus through family and friends, and navigating the site was easy and simple. I sold the vehicle and bought another car. They sent me to a Nissan car dealer. I’m satisfied with CarGurus. The only thing is, CarGurus was offering me 25,000 but the deal they gave me was 23,000.

Cargurus is the worst website. I am used car dealer and they just interested to take your money. No customer service. No help. Horrible. Their car values are not accurate and they do whatever they want.

I used CarGurus to look for a van and saw one on JP commercial vehicles site in Doncaster. I paid a deposit dependent on a test drive, I rejected the van as it came with no papers whatsoever. JPC have not returned £300 of my deposit for weeks and constantly lied to me. I’ve contacted CarGurus a week ago and they have done nothing at all. They’ve not replied to my email or my concerns. CarGurus is just a catchy title to entice you in on the esoteric implication that dealers have been vetted. They haven’t, and are toothless with customer issues with dealers.

I bought a truck through CarGurus and feel mislead and got a truck that had far more damage than advertised and shown. CarGurus was no help holding dealer accountable. CarGurus work for the dealers not consumers.

I was looking at my credit score, and I had a negative from CarGurus. I tried to contact them with no response. I looked for vehicles on their site and did not buy from them. What a way to run a web site!!!

False advertisement on all cars, it's just to lure you in, so they can try to take advantage of you.

Charged $995 for a service I never received. Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it—but still owe me $93.91. This dealership has no accountability, no respect for customers, and will nickel-and-dime you for mistakes they made. Don’t buy from them—you’ll waste your time and money.

***BEWARE!*** Spoke to sales in the early morning on 3-13-2026 about a car. they said it was available and they sent me the credit application. I filled it out with in 5 minutes. They called me about 30 min later telling me I was approved but told me I could not reserve the car or put a deposit on it. Then an hour or so the finance guy Scott who sounded like he was on speed or something (all over the place) told me someone else was looking at the car and going to buy it unless I wired the money for the down right away. I told him i wanted to see the contract and he said he would send it then did not.