CarGurus Reviews

Deceptive practice, first dishonest "offer" for my vehicle (very low miles and in excellent condition) was for $15,940. Drove all the way there and they only offered $13,000. I showed them the printout from CarGurus stating it was their recommended dealer offer, but they acted like they didn't even know what CarGurus was or where that offer came from. Very disappointed. Fooled me once.

I have bought my last 2 vehicles from ads on CarGurus. I'm happy with their service. I tried selling my last car using CarGurus. The Dealership in Ozark, MO gave me a super low ball offer. I went to IA to view a Ranger on CarGurus and the dealer offered me around 4 times more on trade in than the Ozark dealership offered. I ended not buying the Ranger. Note: Rule of thumb; Be sure to check any vehicle North of the I-70 corridor for rust. Dealerships are getting too carried away with EXTRA fees after purchase. Avoid these dealerships or buy from a private party.

I was trying to sell my 2015 Chevy Malibu with only 69,000 miles, and CarGurus sent me an offer from Nissan of Vero Beach for $7,225. Based on that offer, I took my car to the dealership expecting them to honor or at least come reasonably close to the quoted amount. Instead, they offered me only $1,500. That is a difference of $5,725 and a complete waste of my time. If the dealership was never prepared to offer anywhere near the CarGurus valuation, they should not have sent me there under the impression that $7,225 was a realistic offer. This experience reinforced my negative impression of the used-car business. Unfortunately, this dealership did nothing to change that perception. I would not recommend wasting your time with this dealership or any other dealership if you are looking to sell your vehicle.

Found a vehicle but dealer came up with own pricing. Misrepresent their influence in the buying process.

We were promised results for dealers and were sold additional products that came with a 30-day cancellation period. When we decided to cancel, Jeremyah ** told us to simply write an email and the products would be cancelled at no extra cost. Two months later, neither Jeremyah nor his associate Tyler ** had processed the cancellation. Getting this done has turned into a full-time job. They lied to our face and then ignored our request to cancel. Do not trust anything they say.

1 Star – Extremely Disappointing Experience for a Dealer. We signed up with CarGurus specifically because we were told our JDM inventory would be listed and that CarGurus would work with us to ensure our vehicles were properly displayed. Before entering into the paid agreement, we specifically asked what would happen if our JDM inventory could not be displayed. Our CarGurus representative, Jack **, confirmed in writing that our JDM inventory would be listed and that if unforeseen issues arose, “you guys will not be charged and we'll take care of you.” Unfortunately, that is not what happened.

We used Car Gurus to look for a car for my daughter. She found one she loved on a Wednesday. We set up an appointment through Car Gurus for 3 days on Saturday and paid $500 to hold the car. We received an email for Car Gurus saying congratulations to being one step closer to your car and the $500 down was excepted. On Friday, my daughter was excited and looked up the car and didn’t see it. She called the dealership and was told it was sold on Friday. Car Gurus never contacted us to let us know that they never made the appointment because the car was already in the process of being sold. So for three days my daughter was excited about a car that was already sold. And I saw the withdrawal from my account. Poor communication.

CarGurus seen my car online and gave me a price for the car at $45,894.00. Knew I was asking 46,000.00. So it did not sound bad. But it was a dealer that they said would buy the car. I have went to this dealer for years for service. Was happy. When I called to talk about their offer they laughed at me. They first asked me if I want to trade it in for 41,000.00 and I said, "I am not buying a car. I am selling one." Then they tried to sell me a truck. They said, "CarGurus is a joke. They have nothing to do with what we offer." I knew they wanted to make $5000 on my car then overcharged me on a vehicle on their lot.

I bought a Mitsubishi Mirage at Victory Cars Central today and after going to 5 different places I chose Victory Cars Central because they treated me like a person instead of a dollar sign. I never bought a car before so I was a bit nervous; however they didn't pressure me. They explained everything to me and they let me ask tons of questions. If you're a woman and don't want to be taken advantage of then you must go to Victory Cars Central. I walked in and drove out with my 2024 Mitsubishi. I love it! Thank You so much Victory Cars Central,.

Recently, I got curious about my vehicle. So I come to this place. They offer me 5,000. What a joke, my lyft kit cost that much. My vehicle has a 109000 miles, Kelly, blue book states, it between 17,000 and 20,000. One hundred percent, this company is a scam. Boycott it. I will never recommend this company to anyone.

I was initially very satisfied with CarGurus. I had a dealer account with them for about six months, and everything worked well during that time. Unfortunately, my experience completely changed after my account expired. I have now been trying to renew/reactivate my dealer account for five days, and the customer support has been extremely disappointing. I have contacted them multiple times, but nobody seems able to actually help or take responsibility for resolving the issue. As a dealer who was ready to continue paying for and using their service, I expected much better support. Instead, I’m left with the impression that once there is a problem, nobody at the company really cares about you as a customer. Five days just to reactivate an existing dealer account is unacceptable. Very disappointing experience, especially considering that I was happy with the service before this happened.

Purchased a vehicle and less than 30 miles later the transmission is toast. Dealership refused to help. Also, vehicle showed up 2 weeks later than expected and was filthy.

Great experience with Freeway Chevrolet in Chandler AZ. We bought 3 vehicles online this month. From the first notification by Erin until the delivery of the vehicles by Andrew it was a very nice experience. Because we bought vehicles for a business there were a few extra challenges that Freeway stood up and accomplished. Thank you very much.

Years ago we really liked CarGurus. We're dealers and they were a great place to advertise our cars for sale. We signed up with them 3-4 months ago and this time around, the experience has been terrible. Our rep is difficult to reach, does not seem to have a "sense of urgency" when we need assistance or email for information. Our contract has expired but we sent our cancellation notice to them well in advance. Our lazy rep did not submit our cancellation information in a timely manner and now CarGurus is demanding we pay them for an additional month of service. Ya know.. I wouldn't be canceling had I gotten SERVICE the previous 3 months during my contract! I'm certainly not paying for an additional month; that's on them! Our rep has been difficult to reach yes, but you'll definitely hear from them when they want a payment!

I went in and found the best price on the car I wanted. Daniel was very knowledgeable about the vehicle and showed me everything. He even looped my phone in. Finance was great to work with. Quick, fast and great rates. Evan was great to work with.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management. My household—consisting of a small business owner and a practicing physician—is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz ** at Grapevine Ford Lincoln.

I had a great experience with my new car purchase, great dealership to work with.

Cargurus is the worst website. I am used car dealer and they just interested to take your money. No customer service. No help. Horrible. Their car values are not accurate and they do whatever they want.

I used CarGurus to look for a van and saw one on JP commercial vehicles site in Doncaster. I paid a deposit dependent on a test drive, I rejected the van as it came with no papers whatsoever. JPC have not returned £300 of my deposit for weeks and constantly lied to me. I’ve contacted CarGurus a week ago and they have done nothing at all. They’ve not replied to my email or my concerns. CarGurus is just a catchy title to entice you in on the esoteric implication that dealers have been vetted. They haven’t, and are toothless with customer issues with dealers.

I bought a truck through CarGurus and feel mislead and got a truck that had far more damage than advertised and shown. CarGurus was no help holding dealer accountable. CarGurus work for the dealers not consumers.

Came in looking for a Rav 4. Sandy showed me a grey one in maple shade. I loved it. But I saw one in Avenel which was a hybrid and I went to go see and test drive the hybrid but I’m leaning toward the one in maple shade. Sandy was great and made me feel comfortable and he continues to check in to see how my search is going.

I was looking at my credit score, and I had a negative from CarGurus. I tried to contact them with no response. I looked for vehicles on their site and did not buy from them. What a way to run a web site!!!

False advertisement on all cars, it's just to lure you in, so they can try to take advantage of you.

Charged $995 for a service I never received. Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it—but still owe me $93.91. This dealership has no accountability, no respect for customers, and will nickel-and-dime you for mistakes they made. Don’t buy from them—you’ll waste your time and money.

I had an absolutely amazing experience buying my 2008 Toyota FJ Cruiser from Always-A-Way Auto in Dallas! Tee ** was my sales consultant, and they took care of every detail. From the moment I walked in, the environment was welcoming, and Tee stayed connected with me throughout the process. They treated me like family, and the entire buying journey was seamless. Dwayne, who handled my financing, was incredible, super transparent and made the whole process easy. I couldn’t be happier with my purchase and the service I received. I will definitely be referring family and friends to Tee **!

***BEWARE!*** Spoke to sales in the early morning on 3-13-2026 about a car. they said it was available and they sent me the credit application. I filled it out with in 5 minutes. They called me about 30 min later telling me I was approved but told me I could not reserve the car or put a deposit on it. Then an hour or so the finance guy Scott who sounded like he was on speed or something (all over the place) told me someone else was looking at the car and going to buy it unless I wired the money for the down right away. I told him i wanted to see the contract and he said he would send it then did not.

This CarGurus website offers many cars for sale, but when you want to leave a review, if it's bad they won't accept it or post it. They are not sincere. What else is new? Everyone is out there to get us potential buyers without any experience. Wolfs feasting on sheeps, like there's no tomorrow.

I learned about CarGurus through family and friends, and navigating the site was easy and simple. I sold the vehicle and bought another car. They sent me to a Nissan car dealer. I’m satisfied with CarGurus. The only thing is, CarGurus was offering me 25,000 but the deal they gave me was 23,000.

TO ALL CarGurus Potential Out-Of-State Customers: Get A Pre-Checklist & Warranty before you purchase! I purchased my dream work car (2014 Toyota Prius-c) through CarGurus from the Fard Auto Group in Houston, Texas. It took over 2 weeks for delivery; Within 48 hours my vehicle had major 'Hybrid System' Failure (which meant the Hybrid Battery needed to be replaced).

Awful company. Very rude people. They don't accept retired income people. They got rude one day with me when I was looking at vehicle I liked. They had it high prices way too high over thousands of dollars. Higher down payment was exorbitant. Thought whoa too much. These people were so rude. They talked sarcastic and nasty whoever it is. This company should not be recognized as a friendly as they are not friendly no sir... I don't recommend them. Others were similar to this too such as Carvana too same thing same way. Just disgusting with these rude behavior.

If you’re looking to buy a car, CarGurus is a great option. However, selling can be tricky. I received an initial offer of $68,925 for my 2024 Bronco Raptor, pending inspection. When I asked the purchasing manager about the process, he said it would take 30 minutes, and I’d receive a check if everything checked out. Unfortunately, the purchasing manager adjusted the offer to $65,000 without any explanation after the inspection.

I had a good experience with CarGurus. I was looking for information for my car, and I got reached out to by a bunch of people. I got some emails. It went about as expected. I went in, they appraised the car, we haggled, and I sold it.

If you are a new dealer, do not sign up with CarGuru. They will suck you dry. You cannot cancel even if you are out of a job or you no longer have the dealership. It clearly state in the contract that if you do not sell through car guru for the first few month, you can cancel. Lies, you will not be able to cancel. I have told my cars through my website and other platforms but not car guru. 400 every month. Thieves.

We recently searched on CarGurus for a used quality vehicle and found a 2010 Honda Civic EX that looked like it suited our interest. The car was located in Orange, California so we went there, test drove it, loved it, and purchased it. On the way home, however, we realized that it didn't have a few items that are standard on an EX model: the moon roof, alloy wheels, cruise control, and an upgraded stereo system. Once home, we called the dealership, Auto Connections, and were informed that because it went through a third party, CarGurus, that they had no control over the content of the ad. This car is actually a VP model not an EX model which was falsely advertised on the CarGurus site. Buyers need to be aware that any car ad on the CarGurus site may not be 100% accurate and to double check with the dealer before making a purchase.

Very simple, smooth and pleasant process with Drive a dream. My Sales Rep Nia, was very knowledgeable. She was quick to answer any questions, provide the carfax and process much of the paperwork in advance before I arrived to dealership. All I had to do is Test drive, sign, and take home. Thank you Nia for a memorable experience.

So, I was Nia’s very first client and she did not disappoint. She made my buying experience a great one and I’m very satisfied. She went way above and beyond in working with me to get what I wanted. Customer service and delivering the customer what they want is what she does best. I look forward to working with Nia again and buying my future cars from this dealership.

CarGurus have a used vehicle dealership that they post vehicles with - Sell Your Auto Fast - in Orlando,Fl..on Orange Blossom. The vehicles are "handicapped" that they sell...would NEVER NEVER buy from this business!!!! It needs to shut down/close!!! And if you see a vehicle for sale from this dealership posted with Car Gurus, run for it -- take the reviews seriously!!!! They have been warned. They have reckoning for their unaccountability!!!

Very transparent information, great place to shop cars without leaving your house. I bought a vehicle last month 150 miles away from my house all based upon information provided on CarGurus platform l.

CarGurus' prices and the dealer’s actual prices can be off by $8,000–$9,000. Don’t get fooled into going to see the car before calling the dealer and confirming that the price listed on CarGurus is the same price at the dealership.

I signed up on a couple of different websites including CarGurus and then all these dealerships started reaching out. I went online, put my VIN in, and it worked. A dealership bought my car for more money than everyone else. It was great.