CarGurus Reviews

Great experience with Freeway Chevrolet in Chandler AZ. We bought 3 vehicles online this month. From the first notification by Erin until the delivery of the vehicles by Andrew it was a very nice experience. Because we bought vehicles for a business there were a few extra challenges that Freeway stood up and accomplished. Thank you very much.

I went in and found the best price on the car I wanted. Daniel was very knowledgeable about the vehicle and showed me everything. He even looped my phone in. Finance was great to work with. Quick, fast and great rates. Evan was great to work with.

I had a great experience with my new car purchase, great dealership to work with.

Purchased a vehicle and less than 30 miles later the transmission is toast. Dealership refused to help. Also, vehicle showed up 2 weeks later than expected and was filthy.

Years ago we really liked CarGurus. We're dealers and they were a great place to advertise our cars for sale. We signed up with them 3-4 months ago and this time around, the experience has been terrible. Our rep is difficult to reach, does not seem to have a "sense of urgency" when we need assistance or email for information. Our contract has expired but we sent our cancellation notice to them well in advance. Our lazy rep did not submit our cancellation information in a timely manner and now CarGurus is demanding we pay them for an additional month of service. Ya know.. I wouldn't be canceling had I gotten SERVICE the previous 3 months during my contract! I'm certainly not paying for an additional month; that's on them! Our rep has been difficult to reach yes, but you'll definitely hear from them when they want a payment!

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management. My household—consisting of a small business owner and a practicing physician—is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz ** at Grapevine Ford Lincoln.

Cargurus is the worst website. I am used car dealer and they just interested to take your money. No customer service. No help. Horrible. Their car values are not accurate and they do whatever they want.

I used CarGurus to look for a van and saw one on JP commercial vehicles site in Doncaster. I paid a deposit dependent on a test drive, I rejected the van as it came with no papers whatsoever. JPC have not returned £300 of my deposit for weeks and constantly lied to me. I’ve contacted CarGurus a week ago and they have done nothing at all. They’ve not replied to my email or my concerns. CarGurus is just a catchy title to entice you in on the esoteric implication that dealers have been vetted. They haven’t, and are toothless with customer issues with dealers.

I bought a truck through CarGurus and feel mislead and got a truck that had far more damage than advertised and shown. CarGurus was no help holding dealer accountable. CarGurus work for the dealers not consumers.

Came in looking for a Rav 4. Sandy showed me a grey one in maple shade. I loved it. But I saw one in Avenel which was a hybrid and I went to go see and test drive the hybrid but I’m leaning toward the one in maple shade. Sandy was great and made me feel comfortable and he continues to check in to see how my search is going.

I was looking at my credit score, and I had a negative from CarGurus. I tried to contact them with no response. I looked for vehicles on their site and did not buy from them. What a way to run a web site!!!

False advertisement on all cars, it's just to lure you in, so they can try to take advantage of you.

Charged $995 for a service I never received. Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it—but still owe me $93.91. This dealership has no accountability, no respect for customers, and will nickel-and-dime you for mistakes they made. Don’t buy from them—you’ll waste your time and money.

I had an absolutely amazing experience buying my 2008 Toyota FJ Cruiser from Always-A-Way Auto in Dallas! Tee ** was my sales consultant, and they took care of every detail. From the moment I walked in, the environment was welcoming, and Tee stayed connected with me throughout the process. They treated me like family, and the entire buying journey was seamless. Dwayne, who handled my financing, was incredible, super transparent and made the whole process easy. I couldn’t be happier with my purchase and the service I received. I will definitely be referring family and friends to Tee **!

***BEWARE!*** Spoke to sales in the early morning on 3-13-2026 about a car. they said it was available and they sent me the credit application. I filled it out with in 5 minutes. They called me about 30 min later telling me I was approved but told me I could not reserve the car or put a deposit on it. Then an hour or so the finance guy Scott who sounded like he was on speed or something (all over the place) told me someone else was looking at the car and going to buy it unless I wired the money for the down right away. I told him i wanted to see the contract and he said he would send it then did not.

This CarGurus website offers many cars for sale, but when you want to leave a review, if it's bad they won't accept it or post it. They are not sincere. What else is new? Everyone is out there to get us potential buyers without any experience. Wolfs feasting on sheeps, like there's no tomorrow.

I learned about CarGurus through family and friends, and navigating the site was easy and simple. I sold the vehicle and bought another car. They sent me to a Nissan car dealer. I’m satisfied with CarGurus. The only thing is, CarGurus was offering me 25,000 but the deal they gave me was 23,000.

TO ALL CarGurus Potential Out-Of-State Customers: Get A Pre-Checklist & Warranty before you purchase! I purchased my dream work car (2014 Toyota Prius-c) through CarGurus from the Fard Auto Group in Houston, Texas. It took over 2 weeks for delivery; Within 48 hours my vehicle had major 'Hybrid System' Failure (which meant the Hybrid Battery needed to be replaced).

Awful company. Very rude people. They don't accept retired income people. They got rude one day with me when I was looking at vehicle I liked. They had it high prices way too high over thousands of dollars. Higher down payment was exorbitant. Thought whoa too much. These people were so rude. They talked sarcastic and nasty whoever it is. This company should not be recognized as a friendly as they are not friendly no sir... I don't recommend them. Others were similar to this too such as Carvana too same thing same way. Just disgusting with these rude behavior.

If you’re looking to buy a car, CarGurus is a great option. However, selling can be tricky. I received an initial offer of $68,925 for my 2024 Bronco Raptor, pending inspection. When I asked the purchasing manager about the process, he said it would take 30 minutes, and I’d receive a check if everything checked out. Unfortunately, the purchasing manager adjusted the offer to $65,000 without any explanation after the inspection.

I had a good experience with CarGurus. I was looking for information for my car, and I got reached out to by a bunch of people. I got some emails. It went about as expected. I went in, they appraised the car, we haggled, and I sold it.

If you are a new dealer, do not sign up with CarGuru. They will suck you dry. You cannot cancel even if you are out of a job or you no longer have the dealership. It clearly state in the contract that if you do not sell through car guru for the first few month, you can cancel. Lies, you will not be able to cancel. I have told my cars through my website and other platforms but not car guru. 400 every month. Thieves.

We recently searched on CarGurus for a used quality vehicle and found a 2010 Honda Civic EX that looked like it suited our interest. The car was located in Orange, California so we went there, test drove it, loved it, and purchased it. On the way home, however, we realized that it didn't have a few items that are standard on an EX model: the moon roof, alloy wheels, cruise control, and an upgraded stereo system. Once home, we called the dealership, Auto Connections, and were informed that because it went through a third party, CarGurus, that they had no control over the content of the ad. This car is actually a VP model not an EX model which was falsely advertised on the CarGurus site. Buyers need to be aware that any car ad on the CarGurus site may not be 100% accurate and to double check with the dealer before making a purchase.

Very simple, smooth and pleasant process with Drive a dream. My Sales Rep Nia, was very knowledgeable. She was quick to answer any questions, provide the carfax and process much of the paperwork in advance before I arrived to dealership. All I had to do is Test drive, sign, and take home. Thank you Nia for a memorable experience.

So, I was Nia’s very first client and she did not disappoint. She made my buying experience a great one and I’m very satisfied. She went way above and beyond in working with me to get what I wanted. Customer service and delivering the customer what they want is what she does best. I look forward to working with Nia again and buying my future cars from this dealership.

CarGurus have a used vehicle dealership that they post vehicles with - Sell Your Auto Fast - in Orlando,Fl..on Orange Blossom. The vehicles are "handicapped" that they sell...would NEVER NEVER buy from this business!!!! It needs to shut down/close!!! And if you see a vehicle for sale from this dealership posted with Car Gurus, run for it -- take the reviews seriously!!!! They have been warned. They have reckoning for their unaccountability!!!

Very transparent information, great place to shop cars without leaving your house. I bought a vehicle last month 150 miles away from my house all based upon information provided on CarGurus platform l.

CarGurus' prices and the dealer’s actual prices can be off by $8,000–$9,000. Don’t get fooled into going to see the car before calling the dealer and confirming that the price listed on CarGurus is the same price at the dealership.

I signed up on a couple of different websites including CarGurus and then all these dealerships started reaching out. I went online, put my VIN in, and it worked. A dealership bought my car for more money than everyone else. It was great.

CarGurus gave me the highest amount when I sold my vehicle through them. The online experience was easy and they were good. However, the dealership that they matched me with was not. They made me an offer and we agreed on the price. That was before Thanksgiving and I still haven't been paid. They said they were waiting to receive the title from the bank. It has been sent and the account's been paid off. They're basically just holding my money now.

CarGurus offered our dealership a Sell My Car free trial and explicitly told us we could cancel before the paid plan started. We did not use the product, as customer price expectations were higher than auction values and not viable. Before the trial ended, we submitted a cancellation request. CarGurus ignored the request.

As a car enthusiast, I often help friends and family find vehicles, and CarGurus has been my go-to resource for years. I appreciate its ability to filter cars down to specific details like interior color and packages, which is essential for those of us who are picky about features like M-sport bumpers or manual transmissions.

I love doing business with CarGurus. It's easier and faster, and goes very smoothly. I got three buyers and I picked the best. I received less than the price I asked because the buyers always find something on the car, but I think the offer I got was fair. I’d very highly recommend CarGurus because when I put my car for sale, I find a good buyer.

CarGurus is definitely my favorite and the best platform to find cars. The website and app are very easy to navigate. I found a car and asked if it was still available. They began to contact me, and it worked out well. It was in North Atlanta. I did the deal before I got there and finalized everything.

I was just scrolling on the web and got to know about CarGurus. It was easy and quick, and I got a better price, too.

I like the fact that CarGurus is able to compare different offers with different dealerships. I'm able to choose the one that's best for me when it comes to the offer and also distance, which is very good. The platform was excellent, very smooth and straightforward, which was helpful. The dealership was very welcoming and very thorough when it came to information. I’m very satisfied. Keep doing a great job.

Exceptional experience at Corvette Warehouse from start to finish. From my very first call, I felt genuine trust, integrity, and care from the entire team. A special thank you to Michael **, Finance Manager, a God sent man who truly went above and beyond despite his demanding schedule. His professionalism, transparency, and patience made the entire process seamless and completely stress-free.

I use Cargurus to find vehicles that may not be available in my area. I have bought them in the past with no issues. Now there is so many shady dealers you go to look or buy and all the sudden that car you wanted doesn't exist. Bait and switch is what it's called and they are using cargurus to do it. Even big time Ford dealers.

I’m extremely disappointed with CarGurus. Their service, pricing, and overall communication have been nothing but a headache. They present themselves as a trusted platform, but in reality, they operate like dishonest scammers. Most of the “leads” they send are complete garbage — low-quality, unresponsive, or obviously fake. It’s clear they generate these leads just to boost their own statistics and justify their inflated prices. We pay premium rates for absolutely nothing in return.

CarGurus bought my car, which is easier than trading my car in. Their people were excellent and I recommend them. However, I wish the price was a little higher because of the low mileage. The offer was higher a month prior.