CarGurus Reviews
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About CarGurus
CarGurus is an online vehicle marketplace for new, used and certified vehicles. It can also help you sell your car. Instant offers are available. You can read test-drive reviews, compare pricing and find deals based on dealership or private seller location. Additionally, CarGurus arranges for vehicles to be delivered straight to your doorstep. CarGurus offers financing options through partner lenders and is available nationwide.
- Nationwide
- Financing available
- Extensive vehicle selection
- No warranty
- Changing inventory
- Dependent on seller integrity
Featured Reviews
Our editor’s take
CarGurus is a good online platform for buying and selling vehicles. The company makes it easy to search for vehicles within your price range, with filtering options for color, body style, fuel type and more. If you want to avoid the hassle of in-person car buying, CarGurus may be a good fit for you.
Many customers praise the site for its user-friendly design, detailed vehicle information, pricing comparisons and dealer reviews, which can help streamline the car-buying process.
However, reviews on our site show issues with communication between the company and its partners regarding vehicle prices and responsiveness. So, if you choose CarGurus to purchase a vehicle, make sure to read the fine print, verify listing details and confirm availability directly with the seller.
CarGurus service area
CarGurus operates an online platform that provides services to users internationally. The company shares vehicle listings from dealerships and private sellers across the globe, with vehicle searches based on your location.
CarGurus inventory
CarGurus offers an online car buying and selling experience. It provides listings from car dealerships and private sellers across the United States. Additionally, CarGurus helps sell your car by providing an offer sourced from its partner dealers. Inventory changes often and includes:
- New cars
- Used cars
- Certified preowned cars
In addition, CarGurus offers financing and a 100% online buying experience.
CarGurus warranty
CarGurus doesn’t offer warranties directly. However, when purchasing a vehicle through CarGurus, you can explore warranty options provided by the seller or dealership. Many dealerships offer warranties or extended warranty plans, depending on the vehicle.
CarGurus financing
CarGurus’ vehicle pricing is set by the dealership or private seller. However, CarGurus offers financing through partner lenders, including Chase, Capital One, Westlake Financial and Global Lending Services (GLS). Loan prequalification is offered, with no impact on your credit score. After you are prequalified, you can use your offer to view rates on cars eligible for financing.
CarGurus additional services
CarGurus provides a variety of services related to car buying and selling.
- Buy: Used, new and certified cars are available for purchase with a complete online buying experience.
- Sell: See your car’s value and receive an instant offer. Instant offers are supported in 37 states.
- Finance: Get prequalified and finance approval through partner lenders.
- Research: Learn about test drive reviews, price trends, advice and tips, general questions and car comparisons.
CarGurus FAQ
What is CarGurus?
CarGurus is an online vehicle buying and selling platform. It provides an inventory of new, used and certified vehicles for sale, which can be searched for by location. CarGurus shows vehicles for sale by private individuals and dealerships.
How does CarGurus work?
CarGurus maintains an online database of new, used and certified vehicles that are offered by dealerships or private individuals. It offers listings based on ZIP code and location and assists in connecting you with financing lenders.
Where is CarGurus available?
CarGurus is available nationwide and internationally.
Is CarGurus legit?
Yes. CarGurus offers legitimate vehicle buying and selling services through a transparent and user-friendly online system. CarGurus has established partnerships with dealerships and financing lenders.
CarGurus Reviews
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Popular Mentions
- 4,838,538 reviews on ConsumerAffairs are verified.
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- 4,838,538 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 15, 2026
Selling my car through CarGurus was super easy. It's just one platform that does everything for you. I didn't have to call or make appointments to any dealership. As soon as I received the offer, CarGurus made the appointment for me. I went to the dealership and got almost the same offer that was presented online and we just did the deal the same day. If you're a person that is busy, it's the perfect way to sell your car with no hassle.
Thank you so much for sharing your experience! We’re glad to hear the process was smooth, convenient, and lived up to the offer you received online. We really appreciate the recommendations and are happy that CarGurus can make selling your car stress-free.
Reviewed Dec. 25, 2025
As a car enthusiast, I often help friends and family find vehicles, and CarGurus has been my go-to resource for years. I appreciate its ability to filter cars down to specific details like interior color and packages, which is essential for those of us who are picky about features like M-sport bumpers or manual transmissions.
CarGurus stands out by providing access to reliable dealerships and offering free Carfax reports, which help in verifying the car's history. This transparency is crucial in avoiding the pitfalls of smaller dealerships that often have hidden fees or sell rebuilt titles. The platform allows me to compare prices nationwide, enabling informed decisions and better negotiation power at dealerships.
Recently, I used CarGurus' selling feature when I needed to sell a vehicle. The process was straightforward; I entered the car's specifications, and a dealer promptly contacted me. This convenience, coupled with the app's user-friendly interface, makes it my preferred choice for both buying and selling vehicles.
Overall, CarGurus offers a seamless experience with its filtering options and nationwide search capability, making it an invaluable tool for anyone looking to purchase or sell a car.
Thank you so much for sharing such a detailed and thoughtful review! We’re thrilled to hear that CarGurus has been your go-to resource for both buying and selling vehicles, and that our filtering tools, nationwide search, and access to reliable dealership information have been helpful for you. It’s great to know the platform makes the process more transparent and convenient, whether you’re helping friends and family or making your own car decisions. We truly appreciate your support and feedback!
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Reviewed July 15, 2025
Someone referred me to CarGurus because they had a successful experience with them, and there were people who said they’d had no good success with Carvana. I ended up going to CarGurus and had a good, successful story. I received several offers for my 2018 Nissan Rogue and scheduled an appointment with one of them, Spot Auto in Schenectady, New York. I met with the owner, and we were in and out within an hour. His offer was slightly lower but still reasonable. The process was effortless.
I had a good experience and would consider using CarGurus again to sell another vehicle. I have recommended them to several people who have never even heard of them before.
Thank you for the thoughtful and detailed feedback! We're thrilled to hear your selling experience with CarGurus was smooth, efficient, and exceeded expectations—especially with Spot Auto. It's great to know the platform worked so seamlessly that you didn’t even need customer support. We appreciate the recommendation and look forward to helping you again in the future!
Reviewed June 2, 2025
I have used CarGurus to search for vehicles a few times and I have to say it's very convenient. A few of the features I really like are.
2. They will email or text you when a car you are watching drops in price.
3. They have detailed descriptions of all the cars as well as a bunch of pictures for most vehicles.
4. Most cars have a Carfax done and they provide the information to you.
5. You can get pre-approved through their lending partners right over the app.
I read some reviews where people complained about dealerships not responding or contacting them. That was not my experience. Every dealership that I sent a message through the app saying I was interested in the car contacted me the same day in most cases. The phone numbers are listed as well as the address and state and distance from your location. I'm not sure why people were complaining about dealerships not contacting them back. If anything I got too much attention.
It's not CarGurus' fault if a company does not follow up on a sales lead. They provide all the information for you to get a hold of them but they can't force a dealership to call you back or be attentive. I did not get the Cadillac that I wanted because I had limited credit and was not able to get financed and had to have a family member cosign and I bought a Honda Accord locally. I will definitely use CarGurus in the future. My experience was excellent with them. Thank you for providing an excellent service, and making finding the car you want easy and enjoyable.
Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you've had such a positive experience using CarGurus and found our features helpful in your search. It means a lot to know that our platform made the process easier and more enjoyable for you, and we truly appreciate your support and recommendation!
Reviewed May 24, 2025
I sold my 2020 Ford Expedition through CarGurus and it turned out to be a fantastic choice. My journey started online while I was researching the vehicle's value. The CarGurus platform linked me with nearby dealers interested in buying, including one in Arizona associated with Bill Luke. They offered a quote online and, incredibly, the final price differed by merely $500 from that initial quotation, which I found commendably fair.
The online experience was straightforward and seamless, making the entire process convenient. When we visited the dealership, a gentleman assisted us and he estimated the process would take about an hour from start to finish, but we ended up spending closer to two hours as they inspected the car. Despite this, the staff were exceptionally courteous and knowledgeable, ensuring the whole process remained pleasant and hassle-free.
Reflecting on my experience now, I can confidently say my interactions with CarGurus were overwhelmingly positive. I truly appreciated their efficient service and customer-oriented approach and would absolutely recommend them to others in search of such services.
Thank you for sharing your experience! We're so glad to hear that selling your 2020 Ford Expedition through CarGurus turned out to be a great decision and that the offer was fair and closely aligned with the initial quote. It's great to know the process was smooth and transparent—exactly what we aim to provide!
Reviewed May 10, 2025
CarGurus was straightforward with me. I told them the price for my Camaro and that I would not take less than what it was. The tires on the car were brand-new. But, apparently, the big dealership that I dealt with in Placerville, when they sold me the car, the tires were already three years old. So, there was a date issue. The guy then said that I would have to replace them. So, I took $1,000 less on what they offered me, which was fine. They had to replace the tires and I understood that.
This is the first time I dealt with CarGurus and they were all nice. Everybody was kind and courteous, and the guy I sold the car to was also cool. It was a painless situation. I was in and out of there within 30 minutes and done with the deal. They were even nice enough to get me a Lyft ride home, and I live 30 miles away. Overall, it was a good experience. If I had to sell another vehicle, I would go back there. It was bittersweet selling the car because it was practically brand-new, and it had 12,000 miles on it. It still smelled brand-new inside.
Thank you for sharing your experience—we’re glad to hear that the selling process was straightforward, but we’re sorry to learn about the unexpected issue with the tires. Situations like this can be frustrating, especially when you’ve made every effort to be transparent with your buyer, and we appreciate your integrity in resolving it fairly.
Reviewed Feb. 6, 2026
I had a good experience with CarGurus. I was looking for information for my car, and I got reached out to by a bunch of people. I got some emails. It went about as expected. I went in, they appraised the car, we haggled, and I sold it.
Thank you for sharing your experience! We’re glad to hear that the process went smoothly and that you were able to sell your car successfully. It’s great to know our platform helped connect you with interested buyers and made the appraisal and sale straightforward.
Reviewed Feb. 3, 2026
If you are a new dealer, do not sign up with CarGuru. They will suck you dry. You cannot cancel even if you are out of a job or you no longer have the dealership. It clearly state in the contract that if you do not sell through car guru for the first few month, you can cancel. Lies, you will not be able to cancel. I have told my cars through my website and other platforms but not car guru. 400 every month. Thieves.
Reviewed Feb. 1, 2026
We recently searched on CarGurus for a used quality vehicle and found a 2010 Honda Civic EX that looked like it suited our interest. The car was located in Orange, California so we went there, test drove it, loved it, and purchased it. On the way home, however, we realized that it didn't have a few items that are standard on an EX model: the moon roof, alloy wheels, cruise control, and an upgraded stereo system. Once home, we called the dealership, Auto Connections, and were informed that because it went through a third party, CarGurus, that they had no control over the content of the ad. This car is actually a VP model not an EX model which was falsely advertised on the CarGurus site. Buyers need to be aware that any car ad on the CarGurus site may not be 100% accurate and to double check with the dealer before making a purchase.
Reviewed Jan. 17, 2026
Very simple, smooth and pleasant process with Drive a dream. My Sales Rep Nia, was very knowledgeable. She was quick to answer any questions, provide the carfax and process much of the paperwork in advance before I arrived to dealership. All I had to do is Test drive, sign, and take home. Thank you Nia for a memorable experience.
Thank you so much for the 5-star review! We’re thrilled to hear that your experience with Drive a Dream was smooth and enjoyable, and that Nia provided such knowledgeable and efficient support throughout the process. We’ll be sure to pass along your kind words to her—congrats on your new vehicle and thanks for choosing CarGurus! 🚗✨
Reviewed Jan. 16, 2026
So, I was Nia’s very first client and she did not disappoint. She made my buying experience a great one and I’m very satisfied. She went way above and beyond in working with me to get what I wanted. Customer service and delivering the customer what they want is what she does best. I look forward to working with Nia again and buying my future cars from this dealership.
Thank you for taking the time to share your experience! We’re glad to hear that Nia made your first purchase such a positive one and went above and beyond to meet your needs. We appreciate your feedback and wish you all the best with your new vehicle.
CarGurus Company Information
- Company Name:
- CarGurus
- Website:
- www.cargurus.com
